AAA Reviews

I had a accident on a dangerous overpass and AAA never came. After 2 hours they called and asked me where I was? I had to deflate the air bag and drive a total home! After I spoke to the complaint dept they had nothing to say just thank you? I don't understand what it is good for? Emergency service is not dependable.

After decades as AAA members we are discontinuing our membership. Services seems to vary greatly by area or maybe it's just declined over the years. In our current area (Madison, Wisconsin - a pretty big city, the state capitol, home to UW) service is horrible. Madison has 1 AAA service provider who comes in from another city. He makes a great effort, but being the only one doing it and living farther out, the waits for any type of help (e.g., my 16 year old son sitting in a broken down car in 4 lane traffic) are inevitably hours long. And the service he is able to provide that is covered is very limited (e.g., 5 miles towing max). We get occasional hotel discounts, but overall not worth the $$. I really can't fathom how AAA is rated #1 for roadside assistance as their web site claims. By who?

I called AAA on 10/16/2015 at 7:30pm for roadside assistance. First time I was put on hold and I gave up after 15 minutes. I called again and same story. Was on hold for over 35 minutes and kept hearing, "thank you for continuing to hold... Will try again..." Thanks AAA.

I have been a member for years. This year due to budgetary restrictions, I had to allow my membership to lapse. I get a letter from AAA that says, and I quote, "If your membership is not renewed by November 03, 2015, you will be required to pay the Auto Club as a new member and pay a $20 admission fee, in addition to your annual dues." That's a slap in the face! AAA cares nothing about customer service, they care nothing about loyalty, all they care about is money, just another greedy corporation that wants to fleece the public and squeeze every cent out that they can. Join me in boycotting AAA.

Blew a tire on the Florida Turnpike in our motorhome at 10 pm with 8 guests pulling a trailer. Called AAA for help - they told us we did not have the right level of membership for motorhome service. We told them we have been members for 18 years and were never informed. We have never needed service before. We asked that they charge our card for the increase in level and they said they can do that but cannot send help for 72 hours! We lucked out when a Road Ranger who works for the Florida Turnpike Authority sponsored by STATE FARM INSURANCE COMPANY changed our tire for free. We gave him a good tip and will add STATE FARM roadside coverage to our existing policies. AAA CAN GO TO HELL.

I called at 9 pm to get a jump start for a Toyota Highlander Hybrid. I was very clear with AAA dispatch that this was a hybrid and I needed the charge box used for deep-charging hybrids (this is what I've been told to tell AAA dispatch by a AAA supervisor in the past). AAA sent out a service person who did not have the correct equipment to jump my car. This service person informed me they do not jump hybrids.

Last Monday on October 5, 2012 my 1998 Chevy Cavalier stalled out and unable to get it restarted as my battery was dead. Let me back track a bit. I knew my cars alternator was the problem so I bought another one from Pick and Pull auto in Mound house, Nevada just out of Carson City, Nevada. Being a member of AAA towing services I called them to try to get my car restarted. My toll truck drivers name was Roy sorry to say I never got his last name but he was from Carson City, Nevada where my car stalled out.

On Friday, October 2nd, 2015, my wife and I drove to Hueston Woods near Oxford, Ohio where I was to attend a University of Dayton official retreat. The area was spectacular, and our accommodations were truly wonderful. We spent a great night and the following morning, with me attending the official sessions and finally a working lunch on Oct 3rd. Around 1 pm, our meetings were over, and my wife and I were ready to start our drive back home (about 40-45 minutes back to Springboro, OH under normal conditions). Unfortunately, after having taken many pictures in the wonderful resort-like surroundings, we got inside our 2010 Honda Insight (which is in top condition, and I am still making monthly payments), and found out that the car simply would not start. Other than making dull, moaning sounds, it would not even crank.

Just had AAA replace my old battery, and it took a total of 30 min. They dispatched a driver at 6:24 p.m. and was told he would be here by 6:54 p.m., he was at my door at 6:35 p.m. He tested my electrical system and diagnosed the bad battery, which I knew was close to going out. He didn't have my size on the truck, so he left to get one. Long story short, the battery was tested and replaced by the time he was only supposed to arrive.

I called at 8:23 am for a tow truck and I finally got it at 6:25 pm. I have been paying dues for 20 years and this is the service I received. We need to have alternatives to AAA. They are really not worth your money. Calling all the entrepreneurs of this nation to build an alternative to AAA, they are terrible.

I recently received a letter from AAA informing me that they were not going to renew our AAA Plus membership due to excessive usage! WOW! REALLY AAA? I am totally speechless on this one. The Plus membership offers five service calls per year, with 100 miles of free towing. Now, they want to start eliminating customers for using it. If you don't want to absorb the cost of usage then why offer such a plan? Wouldn't it be smarter to increase the cost of membership rather than alienate your customers? Now I have to search for another service, and because of this I will never do business with AAA again! Consumers beware! if you have a AAA plus membership, be careful not to use it too often or you may find yourself looking for another service provider. SHAME ON YOU AAA!!!

I had a flat tire on a very busy street in an industrial area in Los Angeles. I pulled over and called AAA Roadside Assistance. I was on a long hold, about 10 minutes, then got disconnected. Called again, nobody picked up, called again, nobody picked up. I came from work in a nice dress, so I had to go out, cars flying by, and start changing my tire. A very nice man saw me while on his lunch break and helped. Just FYI, I kept calling AAA all the time but nobody every picked up. When I called membership to report this a few weeks later, they said first that this never happened before. Then, they said they had problems at the beginning of the month (my incident was at the end). Just for my own information, I called Roadside Assistance today. I was on hold for 7 minutes then got disconnected. AAA said I can fill out a complaint form. What I really want is to get help? What if I get stuck at night?

A tight control of card member services puts you into having a bill below the annual maximum even if you have not reached the total for the year. Son - 4 times, me - 4 times, a total of 8. If one of you goes over 4 even though the other has only had 0-3 calls you get charged. Twice when I was with my son and I made the call, AAA charged me! I own both the registered cars. The rules are so complicated that I have canceled my membership! With the new service - you have 10 service calls annually. Period! No accounting, no picky rules when stranded on the side of the road. Still debating if I should pay the $80.

I had been a member of AAA for nearly 20 years when I had a tire problem on a nasty stretch of I-26, known as "death alley" for the high volume of fatality crashes with tractor trailers. I was towing a small horse trailer with a pony in it and was alone, in the dark, with a loose tire on the side of this busy highway. I called AAA several times and was told each time that someone was on their way. No one ever came.

Tow truck was extremely late, requested to cancel for another one. It has been 4 hours, 8 phone calls, 4 cancellations, numerous complaints and I am still here waiting for a tow truck that I'm finding out was never cancelled. So here we are still waiting, the sun had come and gone and I think I just heard gun shots in the near distance.

I've been a member for 4 years as an addition to my family account which has been active for about 20 years. In that whole family membership, the service has been used 3 times. My wife and I took our jeep down a public access road to a local spot at the lake. Mind you, we live in Utah for school, and live in farm country where the city builds roads out of dirt and gravel. We arrived at the lakefront and realized there was no parking, so we pulled forward onto what we thought was dirt, but turned out to be mud. After 1 hour of working to get out, we called AAA (CA club). They said because we were "off-roading", we weren't covered and gave us a number for a tow company.

I changed the email address on my account and then was unable to log back in. I called the customer service department for assistance. The representative I spoke with was very rude and unhelpful and was not interested in troubleshooting to determine what the problem was. She only offered to remove my account so I could re-register. I did not want to do that. While we were talking I kept trying to log in and finally had success. At that point she told me that she had clicked on a link to activate the new email address. When I asked her why she never told me they had sent me an email with a link that I was supposed to click on to activate the new email address, she responded with, "I wasn't communicating very well". Rude, rude, rude!

I purchased AAA Basic Plan on 9/13/15 when our car broke down on our 19 year old daughter and my hubby was out of town with our other vehicle. Customer service was VERY polite and helpful. THE SAME DAY SERVICE HAS A CATCH when buying a NEW MEMBERSHIP. If you buy the Basic Plan, there is not a $145 same day service fee. If you buy the Plus or Premium, there is! The service call was put in at 9:03 am on a Sunday and the car was delivered to our home via the tow truck at 11:05 am. The tow truck driver had to pull over since his truck was overheating. How ironic since that is what happened to our car!

I bought a battery for 139.00 from an AAA independent contractor and they installed it. Everything was fine for 5 months. I went to call and get a new battery. He said it needs to charged where STS said it was completely a bad battery. In the end I have spent almost 300.00 for batteries in 5 months.

My father was a member of AAA for 25 years and recently passed away. I was an associate member on his membership for 20 years. I called to notify them that he had passed away and that I wanted to continue my membership. I was told that I needed to bring a death certificate and his power of attorney to an office in order to do that because I might be trying to commit fraud. My mother has Alzheimer's disease and it is difficult to get her places, no one there cared. Apparently there is a HUGE problem with towing fraud. I tried to apply online for my own membership but could not because my email is linked to my father's account, welcome to AAA circular hell.

We have been AAA Plus members for almost two decades. Rarely have we used the service. Last night my son (who is on the membership) broke down in a bad area of Boston at 4 pm. We quickly arranged for AAA to tow him and the car out of there. They first stated they would be there within 30 minutes. They did not show up. We called every half hour for FOUR hours. Each time they said the driver was "10 minutes away" or "right around the corner". These obvious lies led us to believe our son was safe when in fact, he was left on a dangerous Boston Street (Dorchester section) well into the evening, well after dark. He witnessed drug deals and shady characters throughout the ordeal. Had we known, we would have immediately extracted him from there hours earlier.

Called for AAA roadside service and received an estimate of up to an hour wait time. After waiting for an hour with no service, I called to inquire. Was told the driver was on his way and would be there within 15-20 minutes. 40 minutes later I called, was put on hold for 5 minutes, then inquired again about my roadside service. Was put on hold again for 5 minutes, then told they could not reach the driver and they would call me back. Ten minutes later I received a text that the driver would arrive within another 30 minutes. All this in the middle of the day, no rush hour traffic, no snow or weather-related delays. One minute before the driver finally arrived I was able to get my car started and I told him that I wanted to cancel my AAA. He said, "O, you want to cancel the call?" I said, "No, I want to cancel my AAA membership." I just signed up for the #1 rated road service, Allstate Motor Club.

I've been a loyal customer of AAA for almost 15 yrs. I was recently hit in the back by a AAA worker driving in a PT Cruiser, orange in color. The AAA driver was on the phone when he hit me in the back and never acknowledge his mistake. This happened in the area of Sam Houston Pkwy by CVS. I was coming off of Old Humble Rd. Sad for you AAA for hiring individuals like this.

My car broke down in a somewhat rural area in Virginia so I called AAA to get a tow truck. It took forever to get it through the rep's head where I was pulled over -- a rural area does *not* have a street address and the cross-streets are few and far between. Still, I managed to get across where I was located. After I gave the rep all the info, my cell phone lost the call. Still, she'd said she'd contacted the towing company and the truck would be there in 30 minutes. After 30 minutes, I called back -- to discover that she had never placed the order. The call dropped, she shrugged, and went on to the next call.

Let me start by saying my father has been paying for premiere membership for over 20 years. Used his roadside maybe twice in that time. He's 72 years old now. Broke down last summer, waited nearly 2 hours in 110 degree heat on oxygen before calling me and mom to come get him and me to wait for the truck. Fine, did that. After 3 hours driver arrives. I explain to him and he looks at me says, "No card holder, no tow" and drives away. Another hour passes with me on the phone and them telling me, "So sorry, basically not my problem." Hour later father is taken to the hospital with heat related sickness.

On July 14, car broke down, called AAA, sent Hadley Tow. Guy knows also had Flat tire. He drags my car SCRAPING/Chipping my driveway made from custom PAVERS. I was told this was happening by contractor painting my home. I went out screaming for him to stop. He was so sorry. He called his boss, took pictures and asked me to call his boss later. I called later. His boss was telling me it's my fault for having a flat & not on even ground. I told him, “That's what tow truck for.” He angrily said, “Come by tomorrow.” Waited a week calling him. Nobody came.

SHAME, SHAME, SHAME ON AAA. Over 12 days ago I broke down in Yosemite National park in California. I have a RV and was with my 2 children. I live in New Jersey. It was about noon. I had no cell service. A ranger shows up and drives me to cell service spot. We call AAA. The park ranger gives my location. We are told a truck will be there in a few hours. He takes me back. Around 730pm the park ranger shows up and states AAA cancelled your service call and call within the morning and leaves. Now my children get upset. One has autism, ADHD, and OCD. The sun is setting, it's getting cold, and no people around. I decide to hike 2 miles to the cell service site to call and see why. My kids are now crying and afraid. There are bears, coyotes, and rattlesnakes.

Triple A will not provide care for your children unless they are named on your policy number. This means, your children will not receive towing services, battery jumps, flat tires, or rent a car unless they are in an accident. How can you let a company you pay good amount of money to not provide these services to your children. Never. This is far infuriating to worry about my child's own safety from my own car insurance company. I trust that others should not use this unless your child's name is written on the policy.

I have been waiting for 3 hours for a simple tow. I've talked to 8 different people and no one can tell me when a tow truck will show up. According to them, they have one truck for all of Charlotte, NC. I have been told 75 min., then 20, then 10, then 20! And now, whenever. Telling a client whenever is totally unacceptable.

I recently moved here from Mi. & never ever had this problem. I had to leave to go to an appt. so cancelled my initial call, called back again & Darts driver called me & said it would be 60-90 min & it was then 90 minutes. I am reconsidering renewing my AAA membership here in Wi.

I called in for a tow for my Ford E350 cargo van, the lady on the phone told me it wasn't a problem and that the tow truck would arrive in an hour. The tow truck showed about 45 min after the call was placed, but then the tow truck driver said he could not tow my truck because it was loaded. It had my tools in it, I was seating in the front of a costumer's home inside a gated community that was telling us to get out, and he tells us he can't tow it. This van had been towed twice before by AAA, and it was fully loaded too, but they kept saying they could not tow it, that it was their policy.

They are unbelievable. It is a Flint that took 600.00 when they were only suppose to remove 300.00 from our checking. The agent said, "sorry, I can't put it back." His reason was there must be something on our credit report that did this. This is right after Blue Cross said our information was compromised. We all need to stop this overpricing insurance. No family should pay more than 100.00 per family a month for auto and home owners insurance. It's way out of hand.

I missing my car keyless remote, with my AAA Plus card. The cost for make new key and remote $250 plus tax, AAA cover only the $100. After this I call to locksmith guys under myself and make same services without AAA for only $145.

I called for a tow at 4:06 pm. Some company show up at 5:26, took my information and told me it will be 3 hours. I said "Ok". It's 9:35 pm. I'm still waiting. Call the company, I was told there's no one qualify to drive a flat bed truck, mmmm.

First of all I waited 3 hours for a tow truck. A representative told me this evening that I could not get a tow because the vehicle was not in my name. A simple tow was all I needed. My experience with this representative and Triple A was sad to see and experience. I was put on hold for an hour and a half by a supervisor at that. I was told they had to review and listen to my previous call with the representative to fully continue my service. I am a member and I need the tow. I provided all the information necessary and still no help came. I hope disciplinary action is taken and better customer service is provided. Gladly I will not use your service anymore because of the quality. Possibly 911 should have been the course of action. My time of call was between 8-9 p.m. 2015. Hopefully the truth will be found and corrected. Very sad. I will be a happier as a non member to use AAA, NO Roadside Assistance.

Moved from SC to VA. AAA Plus plan in SC was $79, in VA it is $119. That is so wrong. The move was from 29732, which is very near Charlotte NC to 24175, which is near Roanoke VA.

It's been over 2 hours since I called AAA to come to help me with my problem. No one has yet to come and yet I'm still on the side of the road waiting. Not to say that a company from AAA called and then said I'm out of their service area. Had to have a friend pick me up, take me home to get 2 tires and still waiting for AAA to come to assist me. Over 2 hours later.

I received a quote to replace my alternator. The quote included 7.9 hours of Labor. I drove to the shop at 5 pm, having given approval to do the repair at 11 am. The work took less than 6 hours. I was charged the full 7.9 hours in labor. I will never use AAA Car care for any future car repair work.

My car battery died so I called AAA at 5:10 PM on 7/31/2015. I was told that we would get service no later than 6:40 PM. I thought that was a little long but waited. At 6:45 PM I was told that my service call was scheduled for 7:00 PM. This was not true but I did not think I had a choice so I waited again. I called again and I was told my service was scheduled for 9:00 PM. Who would wait 4 hours for roadside assistance and why are they lying? A young man agreed to jump my car and I gave him $20... No receipt. This was a guy off the street. I called to cancel AAA but the AAA truck arrived at 11:00 PM which was six hours later. I pay a yearly membership to this company and they were no help at all! Trying to get my yearly membership reimbursed.

AAA does not answer their emergency services phone. A complete fraud. It took AAA over 45 minutes to answer their phone on Thursday afternoon, July 29, 2015 near Sterling Colorado. I am canceling my membership immediately. I suggest that everyone else should do the same. If you need roadside assistance then call 911 because the police do answer their phone and will provide assistance.

I have AAA Plus with RV coverage. A new tire blew on my camper, taking out part of the side/underside of the thing. Called AAA... was transferred to a 'local' club for service. They asked all of the usual questions, then told me they don't cover RV's. Well, my local club does and I paid for the coverage, so... after a bit of back and forth, they finally conceded that they had to tow me.

I made a hotel reservation in Fredericksburg, VA at a Holiday Inn Express with my AAA membership card, on-line. Less than two hours later my plans changed and I needed to cancel the reservation. BAD idea! My trusted partner in travel, AAA, informed me that I would be billed for the room, I would have had to cancel it by noon on Thursday (when I didn't make the reservation until Friday) to get my money refunded. Shame on me, after having travelled hundreds of thousands of miles I didn't read the fine gray print on AAA's website about their cancellation policy.

AAA called a towing company from New Rochelle, NY when I called them to have them fix my flat front drivers side tire. This Company they called arrived very unprepared, working at night in the dark without even a flashlight. I had one in my car but the maniac that was about to change the tire said he didn't need it. After placing my jack in the wrong position he jacked the car up very high off the paved road. The car fell off the jack and I heard a loud bang & also sounded like metal being crunched as if it was a car crash. This maniac then took MY crowbar and threw it hard against the pavement while screaming ** about a dozen times. I tried to walk away and normally don't scare easily but knew this guy was not in his right mind. He then told me not to go anywhere and demanded I stand right there.

First of all been with AAA for 11 years, used the membership maybe 3 times. I did have the RV Plus membership (just canceled). I got the RV stuck on wet grass literally 10' from a main road, a very easy pull to the concrete. After at least 20 min on the phone I was informed they only tow from main roads and could not help me. Don't know about other RVers but I never camp on main roads.

I requested a service to replace a flat tire while I was running late for an appointment. They told me that it will take 30 minutes to an hour for a service to get there which was fine with me and until at this point everything went well. I waited for over an hour and then I had to call back again to check on status. I was told service is late and it will take another 30 to 45 minutes for me to get service. At this point I was already late for my appointment. I waited another 45 minutes for service. Long story short, AAA is very unethical and unreliable service provider. I should have had called my roadside assistance provided by car manufacturer. I highly recommend you all not to spend any money to get membership of AAA. I am their plus member and this was their service for plus member. If you want your money go down the gutter, please go ahead and get AAA membership.

Radiator failure and called Triple AAA for a tow to a mechanic. I was told 55 minutes (@ 2:30 pm). I was in Las Vegas city limits and temperature was 104 F. After 2 hours I call again and Triple AAA says now 30 minutes. Next hour I call again and they 30 minutes. I have text messages. At 6:00 pm I receive a call from the ABC Towing in Las Vegas saying they will be there in 30 minutes. Never did show an Triple AAA, never even followed up on my roadside service call. I had them over 25 years and this is my last year. I am almost 70 years old and had to wait in heat over 104 F. Unacceptable behavior for customers that pay for premium service.

I've been a member since 1977 and because I have used the service "too often" they are cancelling me, my husband, who by the way never uses the service but lives in the same house, and my daughter. They were terse, would not reconsider their cancellation and that was that! I will be forced to switch companies.

Been waiting for 5 hours for help. I am 5 min fr call center. I got this service for a reason, not working at all! Gonna pursue this. See what happens.

Had two tires blow out within a few miles of each other. The first tire change the man was there in 20 mins. and had it changed in 15 min. Charged us $30. Called AAA again for the second blow out. Was first told they don't provide that service then put the dispatch man on the phone and said it would require a special tool and the charge would be $180!!!! Ridiculous. We have been stranded on the side of the road for 2 hours!!! No help from AAA.

I authorized payment of the AAA annual subscription fee for my wife and me in an August 2014 telephone call. The charge went to my credit card and I also enabled Autopay. July 1, 2015 I called AAA to terminate Autopay, request a credit to my card for the charges they placed on my card a FULL month in advance of the renewal date, and request a bill. The representative refused all 3 of my requests and my card has not been credited as of today. AAA refused to stop charging my credit card account because I am not the first named person on the account - only my wife who shares my last name and address, according to AAA, has the right to terminate billing to my (not a joint) credit card. The only alternative offered by AAA was the demand that I fax to them my complete credit card statement from August of last year in order to show the original charge.

The evening of Thursday, July 16 I have gotten a flat at 5:30pm. I called Triple 'A' at 5:45pm. They took my information and said ETA will be 45 minutes and the driver will call you. I was thinking great, 6:30ish, I'll give them till 6:45pm. They will be done and I can watch my son's performance. 6:45pm came and still NO one, NO call. I called Triple 'A' again, this time they told me they're on a manual whatever, meaning their system is down and everything is being done manually. OMFG... really?? Why did they not say that the first time I called. At this point, no one knows what ticket number am I or who's coming, or what time someone will be there. Called again at 8pm because now everyone's going home. Again they tell me, "45 minutes and driver will call"; so that's 8:45pm, almost 9pm.

I realized my membership was going to expire but remembered that AAA has a grace period for renewal. I sent in my check & my bank statement showed it was cashed so I assumed my membership was renewed. I tried to use it & my membership had been canceled. Thinking there was a mistake because they had received payment & cashed my check, I called to get this resolved. I was told that I paid after my grace period therefore would need to pay another $20 for new membership. I know there is always specials waiving that fee but for a returning customer there is nothing that could be done. When I said I didn't want to pay the additional fee, I was informed there was a 20 day hold on refunds.

AAA offers the worst service ever. Last night we got a flat tire and the uncompassionate roadside assistance person was useless. A 3 hour window to get someone in the city of Milwaukee at 9:30 pm in great weather in the summer? Seriously? Ended up having my husband with a broken neck change the flat himself so we could get our 5 year old granddaughter home. We pay big bucks for their top service. We have had their roadside service for the past 15 years and this is how they repay us? We need our money back and a formal apology from this company. My husband can barely move today and now he needs to go back to the neurosurgeon because of the incompetence of AAA -- my husband is disabled for crying out loud and this is the way AAA treats its customers? I have a funny feeling that we were discriminated because they knew the color of our skin from my voice on the phone. Real nice.

AAA was on time, but the add service I got, I could live without it. The driver was nice, and the truck was a pull tow. After the drive hooked up to my car. He did not switch the off, and got lost. He call and we gave him the address again, waited a while. He calls back still lost so I took my phone and snap a picture of the ad. which had the company name, address, phone number and a map. He still could not find it.

On Friday, June 26, 2015, we experience a tire blow out. We were headed on Hwy 39 going North mile marker 102. Our exit was mile marker 113. At 7:23pm, I made my first call to AAA, explained my problem and they told me they would get back to me. I called back again at 7:51 and at that point I was told dispatch was looking into finding someone to help me with the flat. I was also told it would take up to 75 minutes before I received a call back. At 7:59, I called back and was told they are working on it. At 8:51, I called. Spent 12 minutes on hold with a supervisor and I said "it's too late now," I wanted to be towed back home and I have the plus membership and anything over the allotted 100 miles they would have to eat.

Told 45 mins for a flat tire... still waiting after an hour. Called to say driver was on another call. Time to find a replacement. Triple A used to mean quality and service and also safety. Now they will leave you for hours in an abandoned parking lot. Thanks Triple A.

My axle broke in my boat trailer in a very bad area of a city just as it was dark. I called AAA & they assured me that I was a priority call & someone would call within 30 minutes. 3.5 hours later - still no call. I was afraid and very upset, and finally called a garage on my own and paid out of pocket for a tow truck who came right away when he learned of the specific area where I was. Triple A showed up just as we were leaving, never received a call from them...

Asked AAA to honor my deceased mother's contract for car battery replacement because the car is still in her name. They refused because they said she is dead and the contract is no longer good.

After swerving to avoid an apparently drunk driver, I hit the median. I'm on a street by myself in the middle of the night. I called AAA at 11:52 pm and was told they would arrive no later than "45 minutes from now so that would be 12:37" and I would get updates. At 12:36 they called to update me by telling me they should be here about 1:40, or an hour after their original promised time. When I expressed disappointment, the dispatcher said the first one "shouldn't have said that" and repeatedly gave his patronizing script about "it's always difficult when you have car trouble".

Today I called at 0800 as my truck broke down. It is now 1115. Still waiting. When I call the service rep said 20 mins. This program stinks! I will be looking for another!

A week ago my truck broke down on a rural road 480 and 1442. I called AAA 4:14 pm and was told the wrecker would be in about 45 minutes. The temp was 96 degrees. I waited for an hour and a call come to tell me at 4:58 pm, "AAA just got the call 20 min ago and it will be any time between 1 hour and 5 hours." I had a few words with the caller. 30 or so min later I called back, spoke with a lady ( recorded) and told her I was 68 y/o and I'm sitting on the road in 96 degrees and I could have a heatstroke waiting. I said I've waited long enough. Her answer, "If your having a medical problem HANG UP AND YOU CALL 911." 4 1/2 hours total, a wrecker shows up and transported me and the truck.

I called to have car towed. As I'm talking to rep **. She hangs up on me twice. No apologies, very rude. They then tell me 40 minutes for truck. 2 hrs later I'm still waiting to get towed. So I call back and get Rep. ** again she says 20 minutes. No apologies. It was another hr and 20 minutes before they got there. I instantly cancelled my membership. WHAT A SCAM THEY ARE. A 1% APPROVAL RATING. GOOD WORK AAA.

My car just died on the expressway. Called AAA and said they would be there within 45 minutes. After an hour I tried to start the car. Wow, it started. I took off heading home, about 5 miles later it quit again. Called AAA again. They said they would re-route the driver to my new location. 1 hour later no truck!! Called back and asked where they were at? They told me they were at the old location, why? I told them again where I was and said they would make it a priority. No truck after another 1/2 hour. Tried to start car, started. Took off, got home--- almost about a block away. I have never waited that long. Been a member for 43 years--- What has happened to AAA???

My car wouldn't start yesterday. It shown sold only 3 months. I bought used car but battery bought by AAA member. The AAA person denied warranty service because haven't membership me. I claimed several time this battery sold by AAA and promised 35 months warranty, but they do not warranty non-member. The battery junk made in Mar 2015 and dead June only 3 months. I wasted money. Buy again Costco battery paid $100. I strongly recommend don't buy AAA products. Services are horrible and products quality almost trash.

My father had an accident. He called me. I called AAA (he's been a member for decades). Waited on their phone for about ten minutes before I got to talk to an actual agent. It's close to an hour now... Still no tow truck... Go with USAA, forget about AAA. When I wanted the phone number of upper management, I was told that they could not give that number out.

I went to the AAA Northampton Office to get my new car registered in PA. When I went in it looked a storm was coming but it had not started raining yet, I walked to the building without getting a drop on me. I registered at the receptionist then waited a few minutes before I was called to the car registration desk. The girl asked me if it was raining and I said not yet. She began asking for the paperwork which I had all ready for her. This took about 15 minutes or so, at which point she got out of her chair, walked to the front window and then came back.

I have been an AAA member for 36 years!!! My car battery died and I called AAA for their battery replacement service. I specifically requested a new battery. The vehicle was parked at my residence, which is a condo. A flatbed truck stopped at my location and the driver took out a battery tester. I told him that it was not necessary as I knew that the battery was dead. He hooked up the tester anyway. He stated "battery is dead".......... Really? I told him that I requested a new battery and stated he did not have one but could call and get one. He then looked at my battery and said that I can get a prorated price on a new battery since I purchased it at Auto Zone. He said he would jump it for me and I could just take it there and have it changed. I inquired if the vehicle would remain running once he jumped it.

When my truck broke down I called AAA for a tow. They said that I was not covered for a tow under my policy. I told them I purchased the most expensive policy "Premier membership" which states "Entitles you to the highest level of AAA benefits". Well they said because I have an F-350. It's only covered under the RV policy. I told them I don't own an RV. This is a regular pickup truck. They said, "I'm sorry we cannot help you, but we will call a wrecker for you", and that I would have to pay for it myself. Well what choice did I have so I said ok. After two more calls no one showed up. I finally called a towing service myself.

Had a battery problem while driving south of garden state parkway, called AAA, was towed out of the parkway, and was told to call back once dropped off, and I did and was told that I have to wait for an hour, 15 minutes for the next tow truck to show up and that was at 11pm on a dark strip mall. 10 minutes before the first scheduled arrival I called back to update the status of my service, and was told to wait another 45 minutes because the driver was rerouted to answer another emergency call. Are you kidding me? So my safety being on a dark area since 11pm to 1am is not an emergency. Do I have to wait for another hour in case there's another emergency somewhere? I have to call my daughter from home and drive for ten miles at 1:30 am to give me assistance because my cellphone is at a very low battery supply. No wonder more insurance companies offer towing services. I think it's to think about it.

AAA is saying that I have refused to pay for certain services in the past which is false. They claim that I showed fraudulent information. When they asked for all my id's I showed them Unless the military and DMV gave me improper id. I have always offered to pay if needed and I sent them a letter stating this. They have to told me not to reapply to their company. I have been honest and offered many times to pay for services if needed. I have gone above and beyond waiting for months instead of the 30 days they originally told me. They have abused me the customer and wrongly accused me of things that are NOT TRUE. I sent in a statement as they requested explaining my position and I am left feeling like a criminal. I have done NOTHING wrong. I suggest other people beware of AAA abuse towards customers so they will not have to have the horrible experience I have gone through.

Do not buy a AAA. Battery is overpriced and will last about two years on average. Although the battery still under warranty the service company will perform a test where the car electrical system is draining the battery. Of course this is not true. They do not want to exchange the battery. First it happen with my 2010 pickup, although I must say that the technician change the battery because he knew that my electrical system was ok although the test said it wasn't. My other car 2008 went thru the same problem battery two and a half years old. My car had an electrical problem the test stated.

Today I called AAA at 1:50 pm and was off the phone by 2. I was told a truck would get to me by no later than 3:00. 30 minutes later I get a call asking if my truck was a Dually.. They had yet to contact anyone after 30 minutes. 20 minutes later I get a automated call telling me they wouldn't be there until 3:58. By the time 4:15 came around I was beyond frustrated and still no truck and no new info. I call in and they tell me that they will be there by 4:40.

I sat on the right hand lane of a main road for 4 hours! Scared someone would run into my car. I called several times and they kept saying 20-30 minutes. I didn't mention the fact that I had to use the bathroom for the last 2 hours. It was the worst experience of my life!

I have been waiting for 2 hours for a pick up that was promised for an hour. Each time I called back to inquire, I was told that AAA was trying to contact the tow truck driver to get a better estimate of his arrival. I waited for an hour and no one ever called me. Finally, I looked up the company phone number and contacted the driver directly. If I could give less than a star, I would. A police officer came by and took me to the police department because the area where my vehicle stopped working was not dark and not safe. I'm very disappointed in their complete lack of concern for my well being, or the truth. The driver told me it would have been honest for them to tell me it will be a 2-3 hour wait. If I had known that I would have let the police officer call a tow truck - he said his would arrive in 15 minutes.

I had been a customer of AAA for many years. After a bad experience I canceled my subscription. Owning some classic cars and receiving many solicitations from AAA I called them citing concerns I had previously. After assuaging my concerns I canceled my towing service that I held with my classic insurance to save me a little money. Buyer beware! I had a car break down and towed to a "supposedly" good shop only to find the gent was subbing out all the work and the price was as you would expect from sub-contracting; gouged. I found another shop about 5 miles down the road and when the tow driver called to verify advised I needed to pay $75.00.

On Tuesday May 26th 2015 I went online to request tow services for my wife's vehicle after the starter had failed. I went online and received confirmation at 7:48 AM, at @9:15 AM after not receiving a phone call from AAA (which is normal procedure) or the tow truck contractor A Z TOWING, Columbia Maryland (which is standard procedure) I decided to call to follow up with AAA. I was told that the contractor had came and left and that both parties AAA and A Z Towing had called me as well and could not reach therefore the Tow Truck had left, neither of these is factual, you received no phone calls from either party, in fact I was then told that the contractor could not verify or find my address, (they have been in this community many many many times, they have assisted me at least twice, same company, same trucks).

Will not come and exchanged dead battery after a year. Coverage lapsed but contract is still binding...

A big ripoff. I am in my late 60s, I have a bad heart and COPD and these clowns left me stranded on the side of the road in the summer heat because I had a few sacks of cement in the back of my truck. EVEN THOUGH there was NOTHING about my situation that violated their terms of service. Never again. And this after my wife and I have had them for nearly 50 years total!!!

I had broke down in Seaside Heights NJ and needed to be towed to North Jersey. I was towed by Freedom Towing in Toms River, NJ. Their driver was great and the truck was really cool with American flag and flame designs. I was offered water and it was a bad experience breaking down made better by just 1 company trying to make a difference.

AAA is happy to take our money and provide as little "service" as possible. It will be a cold day in hell when they get another check from me. I've paid for membership for over 25 years and called three times. The first time was during a snow storm and I waited over 2 hours & no one came... Finally a police officer felt sorry for me and offered help. The second time I called, someone came in an hour to change my flat tire. Today, May 23, 2015, I called & have been sitting in my car for 2 hours so far with no help. When I called today, they told me someone would be here within an hour. I'm sick of AAA and wouldn't recommend them to anyone!!!

I have been a AAA member for 16 years and I can honestly say I have used their roadside service only a few times and all of my experiences have been negative. From a dead battery that took 3 calls to diagnose to being left on the side of the road for over 3 hours and to have the call center tell me if I didn't want to wait I could pay out of pocket. I would not suggest this company to anyone.

On March 3, 2015 about 3 pm, my wife and I were traveling north on US highway 425 about 8 miles south of Star City AR. We were driving in a 31' motorhome towing a small car on a tow dolly. It was raining and a very poor time for a tire on the tow dolly to blow out. The highway in this area is quite narrow with marginal shoulders. After getting the unit stopped and emergency flasher lights working, a call was made for emergency road service at 1-800-AAA-HELP. We were transferred to the Arkansas district of AAA for assistance. Much to our dismay, the AAA road service indicated they would be unable to provide service to us at that time as our plan did not cover this type of problem in Arkansas. The representative was less than helpful with about all we got out of that call was a phone number of a service in Star City that may be able to help. That phone number proved to be an incorrect phone number.

When I saw the location of AAA Thunderbird Road, AZ I realized that I had a bad taste in my mouth from a prior visit 15 years ago. I had just returned to the Valley from NY and my alternator went out on my car. I priced the alternator from the very company that they purchased it from, (O'Reilly's Auto Parts), and they DID NOT HAVE ONE priced higher than 169.00! I discussed the price I was being charged for the part (285.21), with the "service dept. **," he told me the computer spits out the price, they cannot change it. I thought that to be unbelievable and reasoned with him. I felt as if a 110% markup was, "gouging." He gave me a discount of 20.00… I told him I had to have the car fixed, but that I would take up the "price gouging" with the manager.

In August of 2013, we suffered a water related loss due to Sears. Their technician did not hook up the water supply line to my dishwasher correctly and this caused a flood to our kitchen. I contacted Sears and logged a formal complaint and then contacted AAA and asked if I should submit a claim. They said yes and they would go after Sears on my behalf while getting my kitchen fixed.

Found my car this morning not working and needed to move it because it's street sweeping day. I called triple A and the agent stated that they could not tow my car to my garage only to a shop. I told them that I need to work on the car myself but the agent stated that they only tow cars to repair shops. I was under a lot of stress to move this car due to the street sweeper being due within the next 30 minutes. The agent stated that all he could do is get someone to look at the battery and see if there was something the mechanic could do, then he tried selling me a new battery. These people are always trying to sell their products and services but their service is garbage!! I am paying $120 a year for a crappy service and when I need it I can't count on them. DO NOT WASTE YOUR MONEY!!!

In Jan. 2015 I had my son's car serviced at the AAA Center in Rockville, MD. The check engine light was on and I requested service to repair the issue. I was told the car needed over $3,000.00 in repairs. I took the car to a repair facility in NC and all repairs on the car totaled less than $385.00. None of the issues claimed by AAA were identified.

Do not purchase an AAA battery! They do not honor their "warranty." I had to have my car jump started several times over the past few months. Other days, my car will barely start. I have had AAA (the local towing service that contracts with them) to my house 2x now within the past (3) months. They perform a battery test "after" the battery is started via jumper cables. Each time I was told that the battery is fine and "would you like to purchase a new battery?" I called AAA to make a complaint and was routed thru their system. I ultimately spoke to a customer relations supervisor who told me that the battery test would have to reflect the battery as "defective" to have it replaced for free per the AAA warranty. His records showed the battery as testing "normal" each time. He stated that "perhaps there was something in my car that was affecting the battery?"

I have been a member of AAA for 10 years and the service and response has always been superior! I am a travel nurse so I drive 75-150 every day. I have used the service for several flat tires, keys locked in car, and dead battery. Each time I called, the person answering the phone was courteous and thorough obtaining my information. The contractors who responded to my calls each time was very prompt, the longest I ever waited was about 40 minutes but average wait time has been about 30 minutes each time I've called. My problem was always taken care of and I was on my way. I DEFINITELY would recommend this service!

Had been away for 6 days on a business trip. I had parked my truck in the Albany, NY airport parking garage and upon my return my truck would not start due to a dead battery. I had placed a call at 5:15 PM and they said a service vehicle would be there in 20 minutes. After an hour, I phoned back and there was some confusion on their end as they were calling me a different last name. They stated that a service vehicle would be there "for sure" in another 20-25 min. I phoned a 3rd time and they said another 30 min. Finally, 2:15 later a service vehicle showed up.

I've been a AAA plus member since 1994. Recent customer service interaction on roadside service and battery replacement has angered me to the extent that I will not renew. Wait time for roadside service has been 2 to 3 hours. This is not reasonable and puts the consumer in danger of injury or worse. When AAA customer service was contacted they just stated that we are experiencing long wait time in that particular area without an acceptable solution. Upon arrival, they were given several opportunities to replace my defective battery but continued to point the finger at the alternator. Independent testing discovered a bad cell in the AAA battery which after submitting documentation, they offered a very small percentage of the replacement cost.

Was locked out my car and called AAA. They insisted the driver would arrive in 45 minutes. I received a phone call 10 minutes after calling AAA from the driver - who was respectful, sounded professional and caring. He asked if I were in a safe location and updated me with an ETA of 5 minutes. Upon arrival he introduced himself and explain the procedure of unlocking my car door. Once unlocked expressed a deep appreciation for me being a AAA member and waited as I started my vehicle before leaving. I'm grateful for the excellent service received.

First off I have been a member with AAA for 18 years and not needed them much at all. I've have two people on the card also. I needed to get a car towed that was stored but when the tow truck got there he told me he couldn't tow it because AAA said he couldn't due to an expired plate sticker. The car was in the garage and I called AAA and they told me it's against their policy. What am I paying for if they won't tow my cars. I had to pay the guy $100 to tow it! I'm dropping them.

I locked my keys in my trunk and called Triple A several times and was on hold for more than a hour, and nobody would answer or help me. I was forced to break my own window to pop my trunk open and get my keys out. Triple A is a credited 24 hour member service, so I do not understand why I could not get any help with the situation I was in.

I received notice that my premiums were increased due to 2 accidents. The first so called accident, the car was parked, motor off, keys in hand, when I opened door a gust of wind came so strong out of nowhere and the car door flung wide open and hit the car parked next to me, putting a small dent in their car. This occurred Oct 2014. I had put my daughter on my policy until she qualified to get her own when she had an accident in Nov 2014. My renewal date is April 2015. I have a 1999 Jeep and carried liability only for the past few years. She had a 2009 Dodge with full coverage. My premium was $500.00 a year. Hers was $800.00.

I was stranded on a junkyard parking lot with my brother. We were getting parts for my BMW and they immediately assumed that the car was back there at the moment. I explained to them that I didn't buy it there, that we were there to look for parts for my BMW. They sent somebody and I guess that was the person that determined for them. Never called me back. I kept calling to see where the status was that they lied. They said they were looking for a flatbed. Never called me back. Every time I called they had an excuse. They made me wait about 3 hours before they told me they were not going to be able to tow my car home. I have to pay out of my pocket for another tow truck to come in bring my car home.

I just cancelled my membership after 8 years being a member. I had a bad experience yesterday (Sunday) when I needed roadside assistance. My request for a tow truck took longer than the original estimate of 45 mins, then went past the next estimate of 20 additional minutes. When I called back for the third time, I was put on hold for 10 minutes then I hung up. I was able to Google a tow truck and have them respond in 35 mins.

On Saturday morning, April 18 at approximately 11:15am while traveling on I-68 westbound just past exit 77, we experienced a tire blowout. After trying to change the tire ourselves, we had to call AAA for assistance. The rep we spoke with at about 11:45am promised assistance no later than 12:15pm. Well, it was 12:45pm before help arrived. No update was sent to my cell phone (I asked for updates to be sent) to inform us of the delay. I have been happy with AAA for many years, but was very disappointed with the lack of communication in this instance.

After an accident where my vehicle ended up in a 4-5 foot deep ditch, I of course needed to have it repaired for some suspension damage, both side airbags deploying which ripped the headliner off the roof and a decent dent in the front bumper. I chose to go with the first shop they recommend from their certified repair shops and was given a 2 week estimate on the repairs. When 2 weeks had passed I had not heard anything from repair shop or AAA, so I went to the repair shop to find out what was going on. I find out that they could not do the repairs and outsourced it to another shop 4 days after they received my vehicle, which as I was then told was standard practice.

I have been a Member of AAA for 25 years. Over that time I have used them for an occasional tire change or battery jump start. Yesterday I called due to a dead battery. Waited an hour for service. Technician tested the battery which was completely drained and instead of replacing it, told me to get an electrical diagnostic on my car, claiming my electrical system drained the battery. It was a battery installed by AAA less than five months ago. He also insisted I must have left the lights on overnight or something. They were set on automatic and were definitely not left on. So, instead of replacing the battery, he jump started it and said I needed a written report that the electrical system is OK. I had the car into the Cadillac dealership less than a month before for oil change, new wipers, etc. at which time a complete diagnostic was performed. There were no electrical issues present.

I signed up with AAA insurance when I got a new vehicle. The agent seemed very nice and got me signed up with liability and renters insurance claiming they were the cheapest. I asked questions and he answered what seemed with knowledge. He told me it would be about $400 up front and 7 payments of $81 and that I could add my fiance once he received his actual DL instead of permit. He also told me he was my agent to contact with any changes.

Premier AAA is a Joke, AAA refused to tow my vehicle. I have Premier AAA, I have never used this service ever. Each year I pay for it but have been lucky enough so I never used it. Today I tried to use it. I have always paid for the best possible program AAA offers so I would never be excluded. I called AAA for a tow they flatly refused to tow my vehicle.

My car had a radiation problem and had to pull over on the side of Route 22 because heavy smoke was coming out from under the hood. First of all this is my first time having AAA and I HATE IT!!! ABSOLUTELY unprofessional, horrible timing, and HORRIBLE CUSTOMER SERVICE!!! So basically From 11:40 pm to 2 am in the morning waiting for AAA truck. I'm trying to figure out How is AAA still in business???

My brother and I have AAA service in the same household. I have the classic and he has premier. He called to have a vehicle towed to the shop and because it is over 10 miles - we opted to use his premier service. We were told that he had to have the car registered in his name and be present. My brother and I have been with AAA for over 18 years and have not used either card 18 times. How much more money do they want. We will be canceling our services immediately. I will gladly be posting our new service recommendation by the end of the week. AAA service has gone down therefore I will be searching for a new today.

Purchased 1 year Plus gift membership for a friend. 4 days after coverage began, friends auto broke down on busy expressway. AAA was called immediately for assistance. Friend was stranded with a young child on side of road in sweltering heat for 4 hours(!!!) before someone arrived!!! Thankful to a State Trooper, who stopped and stayed with friend and child as long as they could to ensure their safety. Trooper informed friend that it was a bad area and said they would stay with them as long as they could. I even called AAA to demand someone get assistance to them ASAP!!

I didn't catch his last name but I had a car with the steering wheel locked and he came and told me my muffler was going to bend and my bumper was probably going to scrape. I said I'll cover my ears and go for it. Nothing scraped, he didn't native work and to get even better, when he dropped the car, it wasn't too straight (because of the wheel lock) and said I can do better and made it perfect. Jon you're a lifesaver and I will be asking for this man every time I need a tow.

Over all I have been satisfied with AAA; A few months ago I bought a new battery and it died, not sure why; it was replaced and I had to call for a jump, two more times after that. The service kid said it was because of the cold, I wanted to say that I have had several batteries and never had this problem. It was not that cold and it should have started! Yesterday it was 40% and would not start again. I would like a new battery. I think the last time they replaced it with a used one. Can you help!

I'm pretty surprised to read all the negative reviews here. I've been a member for 35-40 years and have NEVER had a single problem with AAA. They have jumped the battery, changed tires, fixed flats, etc. In 2005, my battery was dead. They sent the battery truck and promptly replaced my battery for $100. Ten years later, driving on the AAA battery, my car would not start. I called AAA. They gave me a two-hour waiting period. In one hour, they were here. The tech checked everything and said the battery would not hold the charge and I needed a new one. NO CHARGE.

Motorcycle accident in WV (August 2014). Call to AAA results in only a couple of phone numbers with the advice to call around. Is this 24-hour road service? I sat by the side of the road with a dying cell phone and only the kindness of strangers for water for 8 hours. GEICO, my insurance company, was eventually able to arrange for my pick up and tow. Then there was the battle to get my travel expenses covered. I got about 50% of the $400+ it took to get me home. After complaining to AAA about the bad service - the only time I had needed them in 23 years - I was promised a free year. Endless phone calls promised the free year but the old membership expired in February and I am still waiting. So it was promise, promise, promise and lie, lie, lie.

On 2/13/15 I was overcharged $289.00 for AAA membership. I have talked to 6 different people about this at AAA. At first they didn't acknowledge the over charge but then they showed the overcharge in their system. I was assured the charge would be reversed within days. Then I received an email from a **. I had to provide them with my bank statements indicating the overcharge. I received an email from her yesterday indicating her accountants were having trouble reimbursing me. She said they may have to consider it an act of good faith in order to repay me. Very poor service. It's been over a month.

I've had AAA vehicle insurance for several years. They seem to have excellent rates but that's about it. At one time, when my truck stalled in frigid weather, I tried to get help from them and couldn't even get through. I finally ended up with the local police department having a tow truck come out to get me out of the middle of a parking lot I was blocking.

I waited so long but the driver never came and went to a wrong college. It's a very bad service.

I have had the gold AAA card for years. I got a white card in the mail stating, "You used your tows too many times so we are degrading your card." I said the majority of people get the gold for car services. They told me, "No. It really is for travel services."

There must be over 500 tow companies in NJ but AAA evidently contracts with just a handful. AAA does not care about wait times for its members. What would be so wrong to have an app like a Über app where tow companies bid for a tow job? This would lower prices and provide more efficient service. It would also allow members to monitor road progress made by the tow company. I rarely have breakdowns but when I do, AAA does very little to give me a good experience. And, might I add I have been a AAA member for over 25 years. A pathetic state of affairs!

Went to Auto Zone because my check engine light came on. After it was checked my engine went too hot very quickly. The men at Auto Zone, who were extremely helpful, found the source and I had a bad radiator leak. I called AAA. They told me I would have to wait over 480 minutes... It was about 4:00 pm when I called so I would be stuck at Auto Zone till about 12 am. Knowing AAA probably longer than that. Anyway, I couldn't afford risking ruining my motor and the guys at Auto Zone said I probably wouldn't make it to the garage I go to.

For all of you customers out there, here is one for the books. We have been AAA Premier members FOREVER and rarely need services. So the one time we do need services, guess what??? We had a bad cold weather week with subzero temperatures. My wife's car would not start so I said, "Call AAA." After my wife was placed on hold for 30 minutes, here it is: "Sorry, we cannot help you for the next 6 hours because we don't have anyone who can take the call.. we are inundated now."

Two nights in a row you kept me waiting on towing service. I kept getting transferred or put on hold the first night for 2 hours until I had Uber come and get me. The next day when I tried again, the representatives kept pushing me back another 30-60 minutes and so another 2 hours have been lost. I'm definitely switching roadside coverage because you obviously don't know how to deliver. Thanks for nothing.

Extremely long wait times for emergency assistance. I was told, when I first called that the wait would be under an hour. Which would have been totally acceptable. Now it's been over 2 hours, in a freezing, non-running vehicle, on the side of the road. I'm going to have to go forage in the woods for materials to start a fire in a minute. But honestly, I live in the smallest state, corner to corner in 45 minutes..... I mean come on. Unacceptable.

Yesterday our car broke down, so we had it towed back to my house 3 miles from where I broke down so we could assess the situation and remove personal items like car seats and things to that nature. Well when I called AAA this morning to have it towed to a shop, they set it all up and I thought everything was fine. Until I get a call from a very disrespectful, disagreeable AAA rep. Who then proceeded to tell me that they would not honor their 100 free miles because I had it towed to my home. So I proceeded to have my mechanic husband try and get it running to get it to the shop. Well it died about 100 feet from my home in the middle of the road.

Had AAA for years but never used it. Had an accident and after being on hold forever I got someone who said someone would be there in 45 minutes and that they would call back. They called back and put me on hold. After about 20 minutes I hung up - no one ever showed up and no one ever called me. I won't be renewing membership again!

I called at 8:28 3/3/2015. I am a first time AAA caller. I have been a member before but never called for service - never had occasion to use. I recently got a membership because they kept shilling me via mail and sending special offers - so I signed up. Today was the first time call. A female called Molly answered and right from the get go I could tell that she was severely challenged in terms of listening to you or trying to be smart. She asked me my car model year twice. She asked me my car color twice. And I am talking from inside a room in my apartment as slow and clearly as possible. How do you categorize this?

I requested a tow because my vehicle wouldn't start and I am leaving the country the next day. My mechanic don't have room to fix it while I'm away for 30 days so I arranged a place at a storage facility. I explained this to them and they sent a regular tow truck for my 4 wheel drive vehicle. We rolled the Jeep to a place the truck could hook on and when he lifted it, the front wheel locked up. He said it needed a dolly but then they called and stated it couldn't be towed to a storage facility because they don't repair there but it can to my house where it also isn't a repair facility. I have aaa plus rv and only used it a couple of times. Now my vehicle is half blocking a gate from their tow truck but won't return. How can they be in business with service like that.

My car battery had died due to the extreme cold temperatures, and so I called AAA to get a battery technician to come out to jump start and check it to make sure that the battery was still good. I called and placed my service request at 3:18 PM on Sunday February 22nd. The lady I spoke with informed me that the tech may be out by 6:18 PM but possibly sooner. When 7 pm rolled around, I called AAA and the lady I spoke with said that she couldn't guarantee what time anyone would be out. Around 9:30 pm I get a call saying that someone may not be out until midnight, but then around 1130 pm I get a call back saying that no one would be out that night and that they can come first thing in the morning.

I have had AAA since 2007 when my wife got pregnant. We have had to use them a few times and until the last year, we're glad to have the piece of mind. Tried to have a car towed today, am four hour in, and no show from two towers. Wife blew a tire a year ago during a storm (know they would be busy then) and they said 4 hours to help a woman a 3 year old on the side of the highway. What is the point? Crappy response and everyone blames each other.

I'm a 27 year member. Haven't used AAA services so decided to discontinue this year. My daughter is getting her first car so I decided to re-instate membership and add her to the account. Was charged a reinstatement fee! A 23% CHARGE! That is excessive and wrong in light of my long term membership. I begrudgingly got a card for my daughter but it will only be for one year. I don't intend to use AAA again with that kind of treatment for a loyal customer.

Used them on 2-24-2015. Needed tow. My car died. It's about 0 outside. Rep said I have prepay. Was amazed even said I always pay tow company. She then came back said I auto renew so it's 69. Put me on hold. I sit about 90 min in a car. I even told tow company man triple a quoted me 69 and took my card for it. He called his dispatcher. Come find out my car got impound. No payment. Why my card number taken? Called them. Can take 2 days resolve. Really?! And I can't contact that dept. They suck. If it was them it be resolved for rep error immediately. Then I have rate to submit. 0 is their score.

I called AAA roadside service at 4:22 pm. After being on hold for about 15 minutes, a representative finally answered. I gave her the information and was told a truck would be by to the car between then and 7:10. I said "Wow, okay thank you." She said someone would call 5 minutes before arrival. Needless to say 7:10 came and went with no truck and no call. I called back about 7:15, waited on hold again to be told that basically because the car was in a driveway, it wasn't a priority. I understand taking care of emergency calls first, but 3 hours with not even a phone call is awful customer service! Anyway I was then told that a dispatcher would call with an estimated time of arrival. That was 45 minutes ago and still no call. I am so disappointed with AAA customer service. I am seriously considering canceling my membership as well as the gift memberships I have for my husband and son. :(

I would never waste my money again with AAA. However if you decide to purchase road side assistance please take my advise and call periodically and make sure they still have you covered. Unknown to me they mistakenly entered my initial yearly payment for my daughter and myself and CX my policy. Never called me nothing and it was all their error. HOW DID I FIND OUT - my daughter broke down on the side of the road 6 months into our contract and they wouldn't assist her. I was furious, spent the next 4 days figuring what was going on. Their reps were rude and kept you on hold for lengths of 20 mins several times a conversation. I also wrote a letter to NO avail. They don't correct their own mistakes. I highly recommend going through another company for roadside.

Called at 9:00 AM in the morning after vehicle wouldn't start. First service I received was a 1:00 - a station wagon with a battery. It was not the battery and am still waiting 7 hours later. Called and spoke to a manager and they said they don't have anybody. I called 3 tow services and in 3 calls and 2 minutes I had someone coming out within 15 minutes. This service is not worth it. If that's all you are is a glorified dispatcher, I can do my own calling. Your company's phone support is not empathetic and in fact rude and disrespectful. I am cancelling my membership - your name is losing credibility!

Called for roadside service at approximately 12:45 pm and was told 2 1/2 hour window before assistance but they would call before. We were called around 2:00 pm and told approximate time would be 2:28, so went to vehicle location ten minutes prior to that time and 45 minutes later, no one had come. We called again at 3:00 and ended up speaking to a customer relations agent and they said they would expedite a service call and be there 1/2 hour, they also said that a message had been left (which would have to have been in the ten minute window). At about 4:00, we received help from a friend and returned home. Then around 6:15, we received a message saying they would be there at 6:40 pm. Received a call from a driver at approx. 6:30 and told him we would no longer need service.

This incident happened Easter, 2012. I had signed up for AAA several months earlier after accidentally locking my keys in my car at a Target store. A friend had picked up my second set of keys at my house & brought them to me. She was annoyed and insisted I sign up for AAA so it would not happen again. Soooo - I signed up! I requested to be the primary, with NO secondary, as my husband was usually out of town on business & drove rental cars to get to & from the airport.

You would think based on how much we pay for a yearly membership, AAA would provide top service. I rarely use my membership but today, I am pissed that I called over two hours ago, and they are not answering, I had to enter a request online. Now I have no way to check the status of my request. They said one hour, but nobody has shown up. It is freezing out, and if you are not there they will leave, so what am I supposed to do on one of the coldest days of the year. I wish I would have saw all of these reviews before I renewed my membership. I have been giving so many different numbers to call and guess who is still outside waiting for them. Run like hell, find an alternate.

I called AAA on a 15 degree night because my car died on the side of a busy street. Traffic was light but I still was causing delays. I have been waiting for 5 1/2 hours and they are not here yet. I will not renew with them. I'll try a different road service. No one can be this incompetent. I had to walk to get my other car so I wouldn't freeze to death. It took me 45 min walk. What ** and the girl on customer service told me her goal was to pronounce my name right. I told her she can call me ** and a better goal is to get a tow truck here. If I knew I wittily of called my own tow. Now it's 2 am and my own tow is going to take another two hours.. They suck.

My 19 year old daughter hit a pothole at 8pm, called for tire change, followed up numerous times - waaa! They didn't call till 830 am next day and show up at 9am. Mind you, my daughter left at 2am due to the dangerous conditions! Why are we paying for aaa+.

Called at 8:09 pm - dead car, no lights nothing. Told tow would arrive 1-1/2 hour… 10:15pm told they are around the corner 15 more minutes...arrived after midnight!! While my car sat in the middle of the street in downtown Miami and I was alone on the side of the road b/c I didn't want to wait in my car in case it was hit! 3-4 tow trucks passed by, 2 cops passed by...nothing! When a tow truck did arrive he told me no one wanted to take the call b/c they had to tow me home to Islamorada...they finally drew straws to find the loser! I thought AAA was a reputable agency...boy was I wrong! $280 later I'm still fuming, called to complain, they told me I would get a free renewal next year...OH BOY! I'M SO EXCITED!! Pathetic company!

1st incident: called at 10:45 am for a tow, told they be here in 45 mins. The time was 12:10 pm stating on the way. 12:20 pm tow guy from Glenn's Towing pulls up to load my car and gets a call for an accident. Never got towed, had to go to that 1st. Same day. 2nd incident (9:45 pm): in my other vehicle and car hits a snow drift and went into a snow ditch. Call dispatch and they refuse to send a driver because snow cover road. Tell me to leave my 4 ways on overnight and call in morning... Hello where's the common sense??? Outcome: I call to speak to a supervisor at 10:45 pm. They will check into and get back to me by 1 pm next day and see if I won't be held accountable for my 2 tows. They never did. I'm so done with 'em.

AAA installed a battery for me 3 years and 2 months ago, and told me there was a 6 year warranty. Well, my car would not start 2-3 times a year since and every mechanic just said that the battery seemed to be charging correctly. In the last two weeks my car would not start 3 times. Last night I could not find someone to jump in for me and I had to wait 4 hours for AAA in zero degree weather. Luckily I had a wool blanket in my car, I literally thought I might die. I finally brought it to a mechanic who knows something, and said they installed a battery for a V4 engine, while I have a V6 engine - bingo! AAA is refusing to honor the warranty, states it is actually a 3 year warranty and it is irrelevant that they clearly installed the incorrect product. The service agents were not only unhelpful and gave me conflicting information, but were blatantly rude.

I was driving to my home on a curvy driveway. The front left wheel of my car got too close to the snow bank on the left side of the driveway and I was pulled into a ditch. My son in law tried to get me out but only got in deeper, so I called AAA for help to get me out of the ditch. At 10:30 at night I thought I would get some assistance. I have the most expensive AAA card so I should get very good service.

After being on hold for 20 minutes, someone was going to be dispatched to my home to replace my car battery. The four hour window I was given passed and no phone call and no one arrived at my home. I called again and was told a message was sent to the dispatcher and they would call me back. No one called. I called back and was told it could be another two hours and that the four hour window is just an estimate. They could care less that I had a meeting to get to or the fact that my family has been a member for 32 years. I am still waiting for someone to show up, seven hours later. I will be canceling my portion of the AAA membership after this and hopefully the rest of my family will as well. Totally unacceptable, I now missed out on a day's pay.

Sorry AAA. It's no surprise that when the weather is cold that you are busy. Be prepared like all other businesses have to do during busy seasons. Waiting 4 hours for a tow is ridiculous especially when I was told the wait would be no more than two hours. If you can't deliver your product, get out of the business. I will be shopping for a new roadside assistance company as soon as possible.

As a parent living in California; I got AAA for my daughter as well since she was going to school 3000 miles away in case of emergency I felt comfortable she would get help. I was wrong, we're premier members for over 20 years, last two times we needed them they failed badly. Lies lies lies. After my daughter got stuck on the side of the road in snow in MD they said wait time 90 min. After 90 min she called back they said your call was cancelled but we will be there in next 30 min and then after another hour they said another 30 min and so on, I called them myself and talked to supervisors after she said she is running out of gas and her phone was dying. They keep saying driver's on the way and after another hour the driver's showed up.

Have been spending $200 a year to have membership in this service and today they choose to Fluck with me. First you call in and they have a 4 minute message about getting service on the web while I am on the "limited resources" of my cell phone. Then they ask me why I am calling. I asked to be towed to the Express Tire & Auto AAA sponsored repair facility 5 miles away from my home in Ladysmith, Va. Specifically I told them my Inspection sticker had expired. The CSR tell me to hold on & see if her supervisor will allow me to be towed. WTF? I Have Valid Tags; my tags expire in April 2016. Yet they say because I do not have a Valid Safety Inspection sticker on my car currently they will NOT authorize the tow... WTF am I paying for service like this?

This is happened to me twice! I was stranded on a busy highway, called my so-called insurance company, AAA. I had to wait an hour and a half before I had someone on phone call me a tow truck. On top of that, I had to wait for tow truck another hour. All AAA says is that they are busy this time of year. I said to the agent, "does that mean I don't have to pay you morons because I'm busy?!" Well heck no, my insurance would be cancelled but it's ok for them to make excuses! I am getting hold of the Better Business and see what can be done. I hate this company!

It's a joke... First off: AAA roadside assistance phones are... broken. It's dropping you off your call to a busy signal... So, I placed my roadside assistance request on-line. It gave me an estimate of 120 minutes. 4 hours later, I am calling to the dispatcher's tow company affiliated with AAA (don't ask how I got their phone number). He said I have to wait another 1-2 hours and MAYBE EVENTUALLY SOMETIME TODAY SOMEONE WILL COME... and he said that if I call again - he will not send anyone. Time to open my own roadside assistance company... looks like there is lots of potential could be offered: a high quality customer service, at the minimum. AAA, fix your phones at least!

AAA sold me a battery a year ago. Still under warranty I have called 3 times due to dead car. Today tech came and did something to my car which caused it to smoke and make loud noise. Refused to replace battery. Car is still dead in driveway. Said could tow it, but I wouldn't get a rental. Could take 5 days. I have little children and no car. AAA caused more problems than they solved. Useless membership. Dishonest and fraudulent. Tech fled without leaving any paperwork or my signature. Unprofessional!

Had AAA for several years now and called first time today for flat tire. Was on the side of a busy street. Cop stopped by and told me to move vehicle out of the way soon. Called AAA many times. After keeping me on hold got they were never able to figure of where I was. Gave a four hour window. They never called me back to update. Ended up calling them several times for update. They auto routed me to other state based on my phone area code. Very painful navigation. After 2 hours I gave up and called local towing guy. Showed up in 10 mins and fixed it for me. AAA is useless. They never call you or update you. Even if they do expect several hours before someone shows up. DO NOT WASTE YOUR MONEY.

I called to tow my car and requested a flat bed truck because my car is slightly low. They came with the truck I authorized and used blocks to pull truck on to flatbed. The destination was an hour away. 2 hours later my car was not there. Tow company said they were stuck in traffic. My mechanic called me to inform me that the tow truck driver dragged my car of "tow trailer" and didn't want to be responsible for the damage. He took pictures showing me all the damage. GETS WORSE!! It was not the tow truck that picked up my car! Driver said, "Look, I was told to pick it up from a lot and bring it here'. This is not what AAA informed me! They said he was stuck in traffic! GETS WORSE!! AAA told me to contact Airport tow who towed the car and ask them to deal with the damages, and of course they gave me the run around.

10:45 AM 2/10/2015 called autoclub NY to get car towed 2 miles to mechanic shop. They keep calling me back it will be 30- 45 minutes. It has not been 4 hours, and counting. Frustrated... This is unacceptable.

Absolutely abysmal. AAA sent out a tow truck company called C&M Towing (located in Union, IL). The tech crossed the jumper cables, fried my battery and blew up my fuse box (550 in repairs + 113 in car rental). Driver shows up, hooks up cables, asks me to hold the box by the handle (I did) and starts the car. Car ‘horn’, not the alarm (because there is no alarm on the car) blares for 20-30 seconds straight. Driver of tow truck gets out, I ask him about it, he says "it wasn't supposed to happen." He says "the positive and negative are switched on the battery" which is not possible, seeing as how the battery came with the car (a 2009 Toyota Corolla bought directly from the dealer).

I signed up for AAA because I have teenage drivers that I wanted protected through what I had always heard was a great program. I guess it's great in theory but in reality it's HORRIBLE!! My 17 year old son got the car stuck in a ditch 40 minutes from home at 9 pm on a Saturday night in the middle of a big city. Calling AAA they said it would be 3 hours before they could get him help. That would put my son alone until midnight. I decided to call another tow company but thinking I would be hard pressed to find anyone that could beat AAA's response time. Boy was I wrong.

Today at 3 pm, I put in a initial call to AAA for roadside assistance. I was told it was a 2 hour wait. I waited 6 hours (3 in the freezing cold alone) for the tow truck. I called several times & was lied to each time I called. Spoke with many supervisors and I was told I wasn't priority since this was my 3rd call to AAA in the last year and my tow for today would cost the company, and they wouldn't make any money off of me today & they didn't care if I cancelled my membership. They told me it was okay to leave my car there with the key, that help was on the way because I was freezing and finally had a ride home. I was accused of abandoning my car and there was no guarantee they would come to tow it. Took 7 hours for AAA to finally put a call for roadside assistance. I have been a customer with AAA for 10 years and never have I been so mistreated. What service am I paying for each year?