AAA Reviews

Had a battery problem while driving south of garden state parkway, called AAA, was towed out of the parkway, and was told to call back once dropped off, and I did and was told that I have to wait for an hour, 15 minutes for the next tow truck to show up and that was at 11pm on a dark strip mall. 10 minutes before the first scheduled arrival I called back to update the status of my service, and was told to wait another 45 minutes because the driver was rerouted to answer another emergency call. Are you kidding me? So my safety being on a dark area since 11pm to 1am is not an emergency. Do I have to wait for another hour in case there's another emergency somewhere? I have to call my daughter from home and drive for ten miles at 1:30 am to give me assistance because my cellphone is at a very low battery supply. No wonder more insurance companies offer towing services. I think it's to think about it.

AAA is saying that I have refused to pay for certain services in the past which is false. They claim that I showed fraudulent information. When they asked for all my id's I showed them Unless the military and DMV gave me improper id. I have always offered to pay if needed and I sent them a letter stating this. They have to told me not to reapply to their company. I have been honest and offered many times to pay for services if needed. I have gone above and beyond waiting for months instead of the 30 days they originally told me. They have abused me the customer and wrongly accused me of things that are NOT TRUE. I sent in a statement as they requested explaining my position and I am left feeling like a criminal. I have done NOTHING wrong. I suggest other people beware of AAA abuse towards customers so they will not have to have the horrible experience I have gone through.

Do not buy a AAA. Battery is overpriced and will last about two years on average. Although the battery still under warranty the service company will perform a test where the car electrical system is draining the battery. Of course this is not true. They do not want to exchange the battery. First it happen with my 2010 pickup, although I must say that the technician change the battery because he knew that my electrical system was ok although the test said it wasn't. My other car 2008 went thru the same problem battery two and a half years old. My car had an electrical problem the test stated.

Today I called AAA at 1:50 pm and was off the phone by 2. I was told a truck would get to me by no later than 3:00. 30 minutes later I get a call asking if my truck was a Dually.. They had yet to contact anyone after 30 minutes. 20 minutes later I get a automated call telling me they wouldn't be there until 3:58. By the time 4:15 came around I was beyond frustrated and still no truck and no new info. I call in and they tell me that they will be there by 4:40.

I sat on the right hand lane of a main road for 4 hours! Scared someone would run into my car. I called several times and they kept saying 20-30 minutes. I didn't mention the fact that I had to use the bathroom for the last 2 hours. It was the worst experience of my life!

I have been waiting for 2 hours for a pick up that was promised for an hour. Each time I called back to inquire, I was told that AAA was trying to contact the tow truck driver to get a better estimate of his arrival. I waited for an hour and no one ever called me. Finally, I looked up the company phone number and contacted the driver directly. If I could give less than a star, I would. A police officer came by and took me to the police department because the area where my vehicle stopped working was not dark and not safe. I'm very disappointed in their complete lack of concern for my well being, or the truth. The driver told me it would have been honest for them to tell me it will be a 2-3 hour wait. If I had known that I would have let the police officer call a tow truck - he said his would arrive in 15 minutes.

I had been a customer of AAA for many years. After a bad experience I canceled my subscription. Owning some classic cars and receiving many solicitations from AAA I called them citing concerns I had previously. After assuaging my concerns I canceled my towing service that I held with my classic insurance to save me a little money. Buyer beware! I had a car break down and towed to a "supposedly" good shop only to find the gent was subbing out all the work and the price was as you would expect from sub-contracting; gouged. I found another shop about 5 miles down the road and when the tow driver called to verify advised I needed to pay $75.00.

On Tuesday May 26th 2015 I went online to request tow services for my wife's vehicle after the starter had failed. I went online and received confirmation at 7:48 AM, at @9:15 AM after not receiving a phone call from AAA (which is normal procedure) or the tow truck contractor A Z TOWING, Columbia Maryland (which is standard procedure) I decided to call to follow up with AAA. I was told that the contractor had came and left and that both parties AAA and A Z Towing had called me as well and could not reach therefore the Tow Truck had left, neither of these is factual, you received no phone calls from either party, in fact I was then told that the contractor could not verify or find my address, (they have been in this community many many many times, they have assisted me at least twice, same company, same trucks).

Will not come and exchanged dead battery after a year. Coverage lapsed but contract is still binding...

A big ripoff. I am in my late 60s, I have a bad heart and COPD and these clowns left me stranded on the side of the road in the summer heat because I had a few sacks of cement in the back of my truck. EVEN THOUGH there was NOTHING about my situation that violated their terms of service. Never again. And this after my wife and I have had them for nearly 50 years total!!!

I had broke down in Seaside Heights NJ and needed to be towed to North Jersey. I was towed by Freedom Towing in Toms River, NJ. Their driver was great and the truck was really cool with American flag and flame designs. I was offered water and it was a bad experience breaking down made better by just 1 company trying to make a difference.

AAA is happy to take our money and provide as little "service" as possible. It will be a cold day in hell when they get another check from me. I've paid for membership for over 25 years and called three times. The first time was during a snow storm and I waited over 2 hours & no one came... Finally a police officer felt sorry for me and offered help. The second time I called, someone came in an hour to change my flat tire. Today, May 23, 2015, I called & have been sitting in my car for 2 hours so far with no help. When I called today, they told me someone would be here within an hour. I'm sick of AAA and wouldn't recommend them to anyone!!!

I have been a AAA member for 16 years and I can honestly say I have used their roadside service only a few times and all of my experiences have been negative. From a dead battery that took 3 calls to diagnose to being left on the side of the road for over 3 hours and to have the call center tell me if I didn't want to wait I could pay out of pocket. I would not suggest this company to anyone.

On March 3, 2015 about 3 pm, my wife and I were traveling north on US highway 425 about 8 miles south of Star City AR. We were driving in a 31' motorhome towing a small car on a tow dolly. It was raining and a very poor time for a tire on the tow dolly to blow out. The highway in this area is quite narrow with marginal shoulders. After getting the unit stopped and emergency flasher lights working, a call was made for emergency road service at 1-800-AAA-HELP. We were transferred to the Arkansas district of AAA for assistance. Much to our dismay, the AAA road service indicated they would be unable to provide service to us at that time as our plan did not cover this type of problem in Arkansas. The representative was less than helpful with about all we got out of that call was a phone number of a service in Star City that may be able to help. That phone number proved to be an incorrect phone number.

When I saw the location of AAA Thunderbird Road, AZ I realized that I had a bad taste in my mouth from a prior visit 15 years ago. I had just returned to the Valley from NY and my alternator went out on my car. I priced the alternator from the very company that they purchased it from, (O'Reilly's Auto Parts), and they DID NOT HAVE ONE priced higher than 169.00! I discussed the price I was being charged for the part (285.21), with the "service dept. **," he told me the computer spits out the price, they cannot change it. I thought that to be unbelievable and reasoned with him. I felt as if a 110% markup was, "gouging." He gave me a discount of 20.00… I told him I had to have the car fixed, but that I would take up the "price gouging" with the manager.

In August of 2013, we suffered a water related loss due to Sears. Their technician did not hook up the water supply line to my dishwasher correctly and this caused a flood to our kitchen. I contacted Sears and logged a formal complaint and then contacted AAA and asked if I should submit a claim. They said yes and they would go after Sears on my behalf while getting my kitchen fixed.

Found my car this morning not working and needed to move it because it's street sweeping day. I called triple A and the agent stated that they could not tow my car to my garage only to a shop. I told them that I need to work on the car myself but the agent stated that they only tow cars to repair shops. I was under a lot of stress to move this car due to the street sweeper being due within the next 30 minutes. The agent stated that all he could do is get someone to look at the battery and see if there was something the mechanic could do, then he tried selling me a new battery. These people are always trying to sell their products and services but their service is garbage!! I am paying $120 a year for a crappy service and when I need it I can't count on them. DO NOT WASTE YOUR MONEY!!!

In Jan. 2015 I had my son's car serviced at the AAA Center in Rockville, MD. The check engine light was on and I requested service to repair the issue. I was told the car needed over $3,000.00 in repairs. I took the car to a repair facility in NC and all repairs on the car totaled less than $385.00. None of the issues claimed by AAA were identified.

Do not purchase an AAA battery! They do not honor their "warranty." I had to have my car jump started several times over the past few months. Other days, my car will barely start. I have had AAA (the local towing service that contracts with them) to my house 2x now within the past (3) months. They perform a battery test "after" the battery is started via jumper cables. Each time I was told that the battery is fine and "would you like to purchase a new battery?" I called AAA to make a complaint and was routed thru their system. I ultimately spoke to a customer relations supervisor who told me that the battery test would have to reflect the battery as "defective" to have it replaced for free per the AAA warranty. His records showed the battery as testing "normal" each time. He stated that "perhaps there was something in my car that was affecting the battery?"

I have been a member of AAA for 10 years and the service and response has always been superior! I am a travel nurse so I drive 75-150 every day. I have used the service for several flat tires, keys locked in car, and dead battery. Each time I called, the person answering the phone was courteous and thorough obtaining my information. The contractors who responded to my calls each time was very prompt, the longest I ever waited was about 40 minutes but average wait time has been about 30 minutes each time I've called. My problem was always taken care of and I was on my way. I DEFINITELY would recommend this service!

Had been away for 6 days on a business trip. I had parked my truck in the Albany, NY airport parking garage and upon my return my truck would not start due to a dead battery. I had placed a call at 5:15 PM and they said a service vehicle would be there in 20 minutes. After an hour, I phoned back and there was some confusion on their end as they were calling me a different last name. They stated that a service vehicle would be there "for sure" in another 20-25 min. I phoned a 3rd time and they said another 30 min. Finally, 2:15 later a service vehicle showed up.

I've been a AAA plus member since 1994. Recent customer service interaction on roadside service and battery replacement has angered me to the extent that I will not renew. Wait time for roadside service has been 2 to 3 hours. This is not reasonable and puts the consumer in danger of injury or worse. When AAA customer service was contacted they just stated that we are experiencing long wait time in that particular area without an acceptable solution. Upon arrival, they were given several opportunities to replace my defective battery but continued to point the finger at the alternator. Independent testing discovered a bad cell in the AAA battery which after submitting documentation, they offered a very small percentage of the replacement cost.

Was locked out my car and called AAA. They insisted the driver would arrive in 45 minutes. I received a phone call 10 minutes after calling AAA from the driver - who was respectful, sounded professional and caring. He asked if I were in a safe location and updated me with an ETA of 5 minutes. Upon arrival he introduced himself and explain the procedure of unlocking my car door. Once unlocked expressed a deep appreciation for me being a AAA member and waited as I started my vehicle before leaving. I'm grateful for the excellent service received.

First off I have been a member with AAA for 18 years and not needed them much at all. I've have two people on the card also. I needed to get a car towed that was stored but when the tow truck got there he told me he couldn't tow it because AAA said he couldn't due to an expired plate sticker. The car was in the garage and I called AAA and they told me it's against their policy. What am I paying for if they won't tow my cars. I had to pay the guy $100 to tow it! I'm dropping them.

I locked my keys in my trunk and called Triple A several times and was on hold for more than a hour, and nobody would answer or help me. I was forced to break my own window to pop my trunk open and get my keys out. Triple A is a credited 24 hour member service, so I do not understand why I could not get any help with the situation I was in.

I received notice that my premiums were increased due to 2 accidents. The first so called accident, the car was parked, motor off, keys in hand, when I opened door a gust of wind came so strong out of nowhere and the car door flung wide open and hit the car parked next to me, putting a small dent in their car. This occurred Oct 2014. I had put my daughter on my policy until she qualified to get her own when she had an accident in Nov 2014. My renewal date is April 2015. I have a 1999 Jeep and carried liability only for the past few years. She had a 2009 Dodge with full coverage. My premium was $500.00 a year. Hers was $800.00.

I was stranded on a junkyard parking lot with my brother. We were getting parts for my BMW and they immediately assumed that the car was back there at the moment. I explained to them that I didn't buy it there, that we were there to look for parts for my BMW. They sent somebody and I guess that was the person that determined for them. Never called me back. I kept calling to see where the status was that they lied. They said they were looking for a flatbed. Never called me back. Every time I called they had an excuse. They made me wait about 3 hours before they told me they were not going to be able to tow my car home. I have to pay out of my pocket for another tow truck to come in bring my car home.

I just cancelled my membership after 8 years being a member. I had a bad experience yesterday (Sunday) when I needed roadside assistance. My request for a tow truck took longer than the original estimate of 45 mins, then went past the next estimate of 20 additional minutes. When I called back for the third time, I was put on hold for 10 minutes then I hung up. I was able to Google a tow truck and have them respond in 35 mins.

On Saturday morning, April 18 at approximately 11:15am while traveling on I-68 westbound just past exit 77, we experienced a tire blowout. After trying to change the tire ourselves, we had to call AAA for assistance. The rep we spoke with at about 11:45am promised assistance no later than 12:15pm. Well, it was 12:45pm before help arrived. No update was sent to my cell phone (I asked for updates to be sent) to inform us of the delay. I have been happy with AAA for many years, but was very disappointed with the lack of communication in this instance.

After an accident where my vehicle ended up in a 4-5 foot deep ditch, I of course needed to have it repaired for some suspension damage, both side airbags deploying which ripped the headliner off the roof and a decent dent in the front bumper. I chose to go with the first shop they recommend from their certified repair shops and was given a 2 week estimate on the repairs. When 2 weeks had passed I had not heard anything from repair shop or AAA, so I went to the repair shop to find out what was going on. I find out that they could not do the repairs and outsourced it to another shop 4 days after they received my vehicle, which as I was then told was standard practice.

I have been a Member of AAA for 25 years. Over that time I have used them for an occasional tire change or battery jump start. Yesterday I called due to a dead battery. Waited an hour for service. Technician tested the battery which was completely drained and instead of replacing it, told me to get an electrical diagnostic on my car, claiming my electrical system drained the battery. It was a battery installed by AAA less than five months ago. He also insisted I must have left the lights on overnight or something. They were set on automatic and were definitely not left on. So, instead of replacing the battery, he jump started it and said I needed a written report that the electrical system is OK. I had the car into the Cadillac dealership less than a month before for oil change, new wipers, etc. at which time a complete diagnostic was performed. There were no electrical issues present.

I signed up with AAA insurance when I got a new vehicle. The agent seemed very nice and got me signed up with liability and renters insurance claiming they were the cheapest. I asked questions and he answered what seemed with knowledge. He told me it would be about $400 up front and 7 payments of $81 and that I could add my fiance once he received his actual DL instead of permit. He also told me he was my agent to contact with any changes.

Premier AAA is a Joke, AAA refused to tow my vehicle. I have Premier AAA, I have never used this service ever. Each year I pay for it but have been lucky enough so I never used it. Today I tried to use it. I have always paid for the best possible program AAA offers so I would never be excluded. I called AAA for a tow they flatly refused to tow my vehicle.

My car had a radiation problem and had to pull over on the side of Route 22 because heavy smoke was coming out from under the hood. First of all this is my first time having AAA and I HATE IT!!! ABSOLUTELY unprofessional, horrible timing, and HORRIBLE CUSTOMER SERVICE!!! So basically From 11:40 pm to 2 am in the morning waiting for AAA truck. I'm trying to figure out How is AAA still in business???

My brother and I have AAA service in the same household. I have the classic and he has premier. He called to have a vehicle towed to the shop and because it is over 10 miles - we opted to use his premier service. We were told that he had to have the car registered in his name and be present. My brother and I have been with AAA for over 18 years and have not used either card 18 times. How much more money do they want. We will be canceling our services immediately. I will gladly be posting our new service recommendation by the end of the week. AAA service has gone down therefore I will be searching for a new today.

Purchased 1 year Plus gift membership for a friend. 4 days after coverage began, friends auto broke down on busy expressway. AAA was called immediately for assistance. Friend was stranded with a young child on side of road in sweltering heat for 4 hours(!!!) before someone arrived!!! Thankful to a State Trooper, who stopped and stayed with friend and child as long as they could to ensure their safety. Trooper informed friend that it was a bad area and said they would stay with them as long as they could. I even called AAA to demand someone get assistance to them ASAP!!

I didn't catch his last name but I had a car with the steering wheel locked and he came and told me my muffler was going to bend and my bumper was probably going to scrape. I said I'll cover my ears and go for it. Nothing scraped, he didn't native work and to get even better, when he dropped the car, it wasn't too straight (because of the wheel lock) and said I can do better and made it perfect. Jon you're a lifesaver and I will be asking for this man every time I need a tow.

Over all I have been satisfied with AAA; A few months ago I bought a new battery and it died, not sure why; it was replaced and I had to call for a jump, two more times after that. The service kid said it was because of the cold, I wanted to say that I have had several batteries and never had this problem. It was not that cold and it should have started! Yesterday it was 40% and would not start again. I would like a new battery. I think the last time they replaced it with a used one. Can you help!

I'm pretty surprised to read all the negative reviews here. I've been a member for 35-40 years and have NEVER had a single problem with AAA. They have jumped the battery, changed tires, fixed flats, etc. In 2005, my battery was dead. They sent the battery truck and promptly replaced my battery for $100. Ten years later, driving on the AAA battery, my car would not start. I called AAA. They gave me a two-hour waiting period. In one hour, they were here. The tech checked everything and said the battery would not hold the charge and I needed a new one. NO CHARGE.

Motorcycle accident in WV (August 2014). Call to AAA results in only a couple of phone numbers with the advice to call around. Is this 24-hour road service? I sat by the side of the road with a dying cell phone and only the kindness of strangers for water for 8 hours. GEICO, my insurance company, was eventually able to arrange for my pick up and tow. Then there was the battle to get my travel expenses covered. I got about 50% of the $400+ it took to get me home. After complaining to AAA about the bad service - the only time I had needed them in 23 years - I was promised a free year. Endless phone calls promised the free year but the old membership expired in February and I am still waiting. So it was promise, promise, promise and lie, lie, lie.

On 2/13/15 I was overcharged $289.00 for AAA membership. I have talked to 6 different people about this at AAA. At first they didn't acknowledge the over charge but then they showed the overcharge in their system. I was assured the charge would be reversed within days. Then I received an email from a **. I had to provide them with my bank statements indicating the overcharge. I received an email from her yesterday indicating her accountants were having trouble reimbursing me. She said they may have to consider it an act of good faith in order to repay me. Very poor service. It's been over a month.

I've had AAA vehicle insurance for several years. They seem to have excellent rates but that's about it. At one time, when my truck stalled in frigid weather, I tried to get help from them and couldn't even get through. I finally ended up with the local police department having a tow truck come out to get me out of the middle of a parking lot I was blocking.

I waited so long but the driver never came and went to a wrong college. It's a very bad service.

I have had the gold AAA card for years. I got a white card in the mail stating, "You used your tows too many times so we are degrading your card." I said the majority of people get the gold for car services. They told me, "No. It really is for travel services."

There must be over 500 tow companies in NJ but AAA evidently contracts with just a handful. AAA does not care about wait times for its members. What would be so wrong to have an app like a Über app where tow companies bid for a tow job? This would lower prices and provide more efficient service. It would also allow members to monitor road progress made by the tow company. I rarely have breakdowns but when I do, AAA does very little to give me a good experience. And, might I add I have been a AAA member for over 25 years. A pathetic state of affairs!

Went to Auto Zone because my check engine light came on. After it was checked my engine went too hot very quickly. The men at Auto Zone, who were extremely helpful, found the source and I had a bad radiator leak. I called AAA. They told me I would have to wait over 480 minutes... It was about 4:00 pm when I called so I would be stuck at Auto Zone till about 12 am. Knowing AAA probably longer than that. Anyway, I couldn't afford risking ruining my motor and the guys at Auto Zone said I probably wouldn't make it to the garage I go to.

For all of you customers out there, here is one for the books. We have been AAA Premier members FOREVER and rarely need services. So the one time we do need services, guess what??? We had a bad cold weather week with subzero temperatures. My wife's car would not start so I said, "Call AAA." After my wife was placed on hold for 30 minutes, here it is: "Sorry, we cannot help you for the next 6 hours because we don't have anyone who can take the call.. we are inundated now."

Two nights in a row you kept me waiting on towing service. I kept getting transferred or put on hold the first night for 2 hours until I had Uber come and get me. The next day when I tried again, the representatives kept pushing me back another 30-60 minutes and so another 2 hours have been lost. I'm definitely switching roadside coverage because you obviously don't know how to deliver. Thanks for nothing.

Extremely long wait times for emergency assistance. I was told, when I first called that the wait would be under an hour. Which would have been totally acceptable. Now it's been over 2 hours, in a freezing, non-running vehicle, on the side of the road. I'm going to have to go forage in the woods for materials to start a fire in a minute. But honestly, I live in the smallest state, corner to corner in 45 minutes..... I mean come on. Unacceptable.

Yesterday our car broke down, so we had it towed back to my house 3 miles from where I broke down so we could assess the situation and remove personal items like car seats and things to that nature. Well when I called AAA this morning to have it towed to a shop, they set it all up and I thought everything was fine. Until I get a call from a very disrespectful, disagreeable AAA rep. Who then proceeded to tell me that they would not honor their 100 free miles because I had it towed to my home. So I proceeded to have my mechanic husband try and get it running to get it to the shop. Well it died about 100 feet from my home in the middle of the road.

Had AAA for years but never used it. Had an accident and after being on hold forever I got someone who said someone would be there in 45 minutes and that they would call back. They called back and put me on hold. After about 20 minutes I hung up - no one ever showed up and no one ever called me. I won't be renewing membership again!

I called at 8:28 3/3/2015. I am a first time AAA caller. I have been a member before but never called for service - never had occasion to use. I recently got a membership because they kept shilling me via mail and sending special offers - so I signed up. Today was the first time call. A female called Molly answered and right from the get go I could tell that she was severely challenged in terms of listening to you or trying to be smart. She asked me my car model year twice. She asked me my car color twice. And I am talking from inside a room in my apartment as slow and clearly as possible. How do you categorize this?

I requested a tow because my vehicle wouldn't start and I am leaving the country the next day. My mechanic don't have room to fix it while I'm away for 30 days so I arranged a place at a storage facility. I explained this to them and they sent a regular tow truck for my 4 wheel drive vehicle. We rolled the Jeep to a place the truck could hook on and when he lifted it, the front wheel locked up. He said it needed a dolly but then they called and stated it couldn't be towed to a storage facility because they don't repair there but it can to my house where it also isn't a repair facility. I have aaa plus rv and only used it a couple of times. Now my vehicle is half blocking a gate from their tow truck but won't return. How can they be in business with service like that.

My car battery had died due to the extreme cold temperatures, and so I called AAA to get a battery technician to come out to jump start and check it to make sure that the battery was still good. I called and placed my service request at 3:18 PM on Sunday February 22nd. The lady I spoke with informed me that the tech may be out by 6:18 PM but possibly sooner. When 7 pm rolled around, I called AAA and the lady I spoke with said that she couldn't guarantee what time anyone would be out. Around 9:30 pm I get a call saying that someone may not be out until midnight, but then around 1130 pm I get a call back saying that no one would be out that night and that they can come first thing in the morning.

I have had AAA since 2007 when my wife got pregnant. We have had to use them a few times and until the last year, we're glad to have the piece of mind. Tried to have a car towed today, am four hour in, and no show from two towers. Wife blew a tire a year ago during a storm (know they would be busy then) and they said 4 hours to help a woman a 3 year old on the side of the highway. What is the point? Crappy response and everyone blames each other.

I'm a 27 year member. Haven't used AAA services so decided to discontinue this year. My daughter is getting her first car so I decided to re-instate membership and add her to the account. Was charged a reinstatement fee! A 23% CHARGE! That is excessive and wrong in light of my long term membership. I begrudgingly got a card for my daughter but it will only be for one year. I don't intend to use AAA again with that kind of treatment for a loyal customer.

Used them on 2-24-2015. Needed tow. My car died. It's about 0 outside. Rep said I have prepay. Was amazed even said I always pay tow company. She then came back said I auto renew so it's 69. Put me on hold. I sit about 90 min in a car. I even told tow company man triple a quoted me 69 and took my card for it. He called his dispatcher. Come find out my car got impound. No payment. Why my card number taken? Called them. Can take 2 days resolve. Really?! And I can't contact that dept. They suck. If it was them it be resolved for rep error immediately. Then I have rate to submit. 0 is their score.

I called AAA roadside service at 4:22 pm. After being on hold for about 15 minutes, a representative finally answered. I gave her the information and was told a truck would be by to the car between then and 7:10. I said "Wow, okay thank you." She said someone would call 5 minutes before arrival. Needless to say 7:10 came and went with no truck and no call. I called back about 7:15, waited on hold again to be told that basically because the car was in a driveway, it wasn't a priority. I understand taking care of emergency calls first, but 3 hours with not even a phone call is awful customer service! Anyway I was then told that a dispatcher would call with an estimated time of arrival. That was 45 minutes ago and still no call. I am so disappointed with AAA customer service. I am seriously considering canceling my membership as well as the gift memberships I have for my husband and son. :(

I would never waste my money again with AAA. However if you decide to purchase road side assistance please take my advise and call periodically and make sure they still have you covered. Unknown to me they mistakenly entered my initial yearly payment for my daughter and myself and CX my policy. Never called me nothing and it was all their error. HOW DID I FIND OUT - my daughter broke down on the side of the road 6 months into our contract and they wouldn't assist her. I was furious, spent the next 4 days figuring what was going on. Their reps were rude and kept you on hold for lengths of 20 mins several times a conversation. I also wrote a letter to NO avail. They don't correct their own mistakes. I highly recommend going through another company for roadside.

Called at 9:00 AM in the morning after vehicle wouldn't start. First service I received was a 1:00 - a station wagon with a battery. It was not the battery and am still waiting 7 hours later. Called and spoke to a manager and they said they don't have anybody. I called 3 tow services and in 3 calls and 2 minutes I had someone coming out within 15 minutes. This service is not worth it. If that's all you are is a glorified dispatcher, I can do my own calling. Your company's phone support is not empathetic and in fact rude and disrespectful. I am cancelling my membership - your name is losing credibility!

Called for roadside service at approximately 12:45 pm and was told 2 1/2 hour window before assistance but they would call before. We were called around 2:00 pm and told approximate time would be 2:28, so went to vehicle location ten minutes prior to that time and 45 minutes later, no one had come. We called again at 3:00 and ended up speaking to a customer relations agent and they said they would expedite a service call and be there 1/2 hour, they also said that a message had been left (which would have to have been in the ten minute window). At about 4:00, we received help from a friend and returned home. Then around 6:15, we received a message saying they would be there at 6:40 pm. Received a call from a driver at approx. 6:30 and told him we would no longer need service.

This incident happened Easter, 2012. I had signed up for AAA several months earlier after accidentally locking my keys in my car at a Target store. A friend had picked up my second set of keys at my house & brought them to me. She was annoyed and insisted I sign up for AAA so it would not happen again. Soooo - I signed up! I requested to be the primary, with NO secondary, as my husband was usually out of town on business & drove rental cars to get to & from the airport.

You would think based on how much we pay for a yearly membership, AAA would provide top service. I rarely use my membership but today, I am pissed that I called over two hours ago, and they are not answering, I had to enter a request online. Now I have no way to check the status of my request. They said one hour, but nobody has shown up. It is freezing out, and if you are not there they will leave, so what am I supposed to do on one of the coldest days of the year. I wish I would have saw all of these reviews before I renewed my membership. I have been giving so many different numbers to call and guess who is still outside waiting for them. Run like hell, find an alternate.

I called AAA on a 15 degree night because my car died on the side of a busy street. Traffic was light but I still was causing delays. I have been waiting for 5 1/2 hours and they are not here yet. I will not renew with them. I'll try a different road service. No one can be this incompetent. I had to walk to get my other car so I wouldn't freeze to death. It took me 45 min walk. What ** and the girl on customer service told me her goal was to pronounce my name right. I told her she can call me ** and a better goal is to get a tow truck here. If I knew I wittily of called my own tow. Now it's 2 am and my own tow is going to take another two hours.. They suck.

My 19 year old daughter hit a pothole at 8pm, called for tire change, followed up numerous times - waaa! They didn't call till 830 am next day and show up at 9am. Mind you, my daughter left at 2am due to the dangerous conditions! Why are we paying for aaa+.

Called at 8:09 pm - dead car, no lights nothing. Told tow would arrive 1-1/2 hour… 10:15pm told they are around the corner 15 more minutes...arrived after midnight!! While my car sat in the middle of the street in downtown Miami and I was alone on the side of the road b/c I didn't want to wait in my car in case it was hit! 3-4 tow trucks passed by, 2 cops passed by...nothing! When a tow truck did arrive he told me no one wanted to take the call b/c they had to tow me home to Islamorada...they finally drew straws to find the loser! I thought AAA was a reputable agency...boy was I wrong! $280 later I'm still fuming, called to complain, they told me I would get a free renewal next year...OH BOY! I'M SO EXCITED!! Pathetic company!

1st incident: called at 10:45 am for a tow, told they be here in 45 mins. The time was 12:10 pm stating on the way. 12:20 pm tow guy from Glenn's Towing pulls up to load my car and gets a call for an accident. Never got towed, had to go to that 1st. Same day. 2nd incident (9:45 pm): in my other vehicle and car hits a snow drift and went into a snow ditch. Call dispatch and they refuse to send a driver because snow cover road. Tell me to leave my 4 ways on overnight and call in morning... Hello where's the common sense??? Outcome: I call to speak to a supervisor at 10:45 pm. They will check into and get back to me by 1 pm next day and see if I won't be held accountable for my 2 tows. They never did. I'm so done with 'em.

AAA installed a battery for me 3 years and 2 months ago, and told me there was a 6 year warranty. Well, my car would not start 2-3 times a year since and every mechanic just said that the battery seemed to be charging correctly. In the last two weeks my car would not start 3 times. Last night I could not find someone to jump in for me and I had to wait 4 hours for AAA in zero degree weather. Luckily I had a wool blanket in my car, I literally thought I might die. I finally brought it to a mechanic who knows something, and said they installed a battery for a V4 engine, while I have a V6 engine - bingo! AAA is refusing to honor the warranty, states it is actually a 3 year warranty and it is irrelevant that they clearly installed the incorrect product. The service agents were not only unhelpful and gave me conflicting information, but were blatantly rude.

I was driving to my home on a curvy driveway. The front left wheel of my car got too close to the snow bank on the left side of the driveway and I was pulled into a ditch. My son in law tried to get me out but only got in deeper, so I called AAA for help to get me out of the ditch. At 10:30 at night I thought I would get some assistance. I have the most expensive AAA card so I should get very good service.

After being on hold for 20 minutes, someone was going to be dispatched to my home to replace my car battery. The four hour window I was given passed and no phone call and no one arrived at my home. I called again and was told a message was sent to the dispatcher and they would call me back. No one called. I called back and was told it could be another two hours and that the four hour window is just an estimate. They could care less that I had a meeting to get to or the fact that my family has been a member for 32 years. I am still waiting for someone to show up, seven hours later. I will be canceling my portion of the AAA membership after this and hopefully the rest of my family will as well. Totally unacceptable, I now missed out on a day's pay.

Sorry AAA. It's no surprise that when the weather is cold that you are busy. Be prepared like all other businesses have to do during busy seasons. Waiting 4 hours for a tow is ridiculous especially when I was told the wait would be no more than two hours. If you can't deliver your product, get out of the business. I will be shopping for a new roadside assistance company as soon as possible.

As a parent living in California; I got AAA for my daughter as well since she was going to school 3000 miles away in case of emergency I felt comfortable she would get help. I was wrong, we're premier members for over 20 years, last two times we needed them they failed badly. Lies lies lies. After my daughter got stuck on the side of the road in snow in MD they said wait time 90 min. After 90 min she called back they said your call was cancelled but we will be there in next 30 min and then after another hour they said another 30 min and so on, I called them myself and talked to supervisors after she said she is running out of gas and her phone was dying. They keep saying driver's on the way and after another hour the driver's showed up.

Have been spending $200 a year to have membership in this service and today they choose to Fluck with me. First you call in and they have a 4 minute message about getting service on the web while I am on the "limited resources" of my cell phone. Then they ask me why I am calling. I asked to be towed to the Express Tire & Auto AAA sponsored repair facility 5 miles away from my home in Ladysmith, Va. Specifically I told them my Inspection sticker had expired. The CSR tell me to hold on & see if her supervisor will allow me to be towed. WTF? I Have Valid Tags; my tags expire in April 2016. Yet they say because I do not have a Valid Safety Inspection sticker on my car currently they will NOT authorize the tow... WTF am I paying for service like this?

This is happened to me twice! I was stranded on a busy highway, called my so-called insurance company, AAA. I had to wait an hour and a half before I had someone on phone call me a tow truck. On top of that, I had to wait for tow truck another hour. All AAA says is that they are busy this time of year. I said to the agent, "does that mean I don't have to pay you morons because I'm busy?!" Well heck no, my insurance would be cancelled but it's ok for them to make excuses! I am getting hold of the Better Business and see what can be done. I hate this company!

It's a joke... First off: AAA roadside assistance phones are... broken. It's dropping you off your call to a busy signal... So, I placed my roadside assistance request on-line. It gave me an estimate of 120 minutes. 4 hours later, I am calling to the dispatcher's tow company affiliated with AAA (don't ask how I got their phone number). He said I have to wait another 1-2 hours and MAYBE EVENTUALLY SOMETIME TODAY SOMEONE WILL COME... and he said that if I call again - he will not send anyone. Time to open my own roadside assistance company... looks like there is lots of potential could be offered: a high quality customer service, at the minimum. AAA, fix your phones at least!

AAA sold me a battery a year ago. Still under warranty I have called 3 times due to dead car. Today tech came and did something to my car which caused it to smoke and make loud noise. Refused to replace battery. Car is still dead in driveway. Said could tow it, but I wouldn't get a rental. Could take 5 days. I have little children and no car. AAA caused more problems than they solved. Useless membership. Dishonest and fraudulent. Tech fled without leaving any paperwork or my signature. Unprofessional!

Had AAA for several years now and called first time today for flat tire. Was on the side of a busy street. Cop stopped by and told me to move vehicle out of the way soon. Called AAA many times. After keeping me on hold got they were never able to figure of where I was. Gave a four hour window. They never called me back to update. Ended up calling them several times for update. They auto routed me to other state based on my phone area code. Very painful navigation. After 2 hours I gave up and called local towing guy. Showed up in 10 mins and fixed it for me. AAA is useless. They never call you or update you. Even if they do expect several hours before someone shows up. DO NOT WASTE YOUR MONEY.

I called to tow my car and requested a flat bed truck because my car is slightly low. They came with the truck I authorized and used blocks to pull truck on to flatbed. The destination was an hour away. 2 hours later my car was not there. Tow company said they were stuck in traffic. My mechanic called me to inform me that the tow truck driver dragged my car of "tow trailer" and didn't want to be responsible for the damage. He took pictures showing me all the damage. GETS WORSE!! It was not the tow truck that picked up my car! Driver said, "Look, I was told to pick it up from a lot and bring it here'. This is not what AAA informed me! They said he was stuck in traffic! GETS WORSE!! AAA told me to contact Airport tow who towed the car and ask them to deal with the damages, and of course they gave me the run around.

10:45 AM 2/10/2015 called autoclub NY to get car towed 2 miles to mechanic shop. They keep calling me back it will be 30- 45 minutes. It has not been 4 hours, and counting. Frustrated... This is unacceptable.

Absolutely abysmal. AAA sent out a tow truck company called C&M Towing (located in Union, IL). The tech crossed the jumper cables, fried my battery and blew up my fuse box (550 in repairs + 113 in car rental). Driver shows up, hooks up cables, asks me to hold the box by the handle (I did) and starts the car. Car ‘horn’, not the alarm (because there is no alarm on the car) blares for 20-30 seconds straight. Driver of tow truck gets out, I ask him about it, he says "it wasn't supposed to happen." He says "the positive and negative are switched on the battery" which is not possible, seeing as how the battery came with the car (a 2009 Toyota Corolla bought directly from the dealer).

I signed up for AAA because I have teenage drivers that I wanted protected through what I had always heard was a great program. I guess it's great in theory but in reality it's HORRIBLE!! My 17 year old son got the car stuck in a ditch 40 minutes from home at 9 pm on a Saturday night in the middle of a big city. Calling AAA they said it would be 3 hours before they could get him help. That would put my son alone until midnight. I decided to call another tow company but thinking I would be hard pressed to find anyone that could beat AAA's response time. Boy was I wrong.

Today at 3 pm, I put in a initial call to AAA for roadside assistance. I was told it was a 2 hour wait. I waited 6 hours (3 in the freezing cold alone) for the tow truck. I called several times & was lied to each time I called. Spoke with many supervisors and I was told I wasn't priority since this was my 3rd call to AAA in the last year and my tow for today would cost the company, and they wouldn't make any money off of me today & they didn't care if I cancelled my membership. They told me it was okay to leave my car there with the key, that help was on the way because I was freezing and finally had a ride home. I was accused of abandoning my car and there was no guarantee they would come to tow it. Took 7 hours for AAA to finally put a call for roadside assistance. I have been a customer with AAA for 10 years and never have I been so mistreated. What service am I paying for each year?

I called AAA for my car to be towed. Silver State Towing came out to tow my car last month. The person that came put a ding in my car. He was at my home for an hour. For the first 30 minutes he was standing back by my trunk above my tire. My son came in the kitchen and said "That guy has been standing in the same spot for 30 minutes, he's doing something to the car by the trunk". I looked out and saw him as well standing there. Well when I got my car back I noticed a ding that had been repaired with white finger nail polish. I had NO ding on my car previously. My vehicle is a classic and I take good care of it. I hardly ever drive it. After he painted the ding he took another 30 minutes to put my car on the flat bed.

Had a dead battery in my SUV. AAA in Mt. Pleasant, SC drove out and replaced it. Within a year, it was dead again. I went to my regular mechanic thinking I had a bad alternator or electrical drain. They checked it and found that the battery provided by AAA was too small and did not meet the car manufacturer's spec. As I needed the car back, I had them put the spec battery in the car. I immediately called AAA and while not very helpful, they mailed me a claim reimbursement form a month later.

PREMIER MEMBER... What a joke! Truck broke down at 8:25 PM on a freezing cold night. I call AAA and am told someone would update me within 15 minutes. 25 minutes later, I call them, tell them it's freezing cold, and nobody has contacted me. I'm told the tow service was busy on another call and would contact me soon. I said I'm freezing out here and his reply is, "Sir, if you feel you're in danger, call 911." WHAT???? This is Premier service?? 9:38 I call again... "Sir, a truck is going to be there by 9:35." Oh wait, it's 9:38. "They should be there anytime." 9:50... A passerby kindly stops and I tell him AAA said at 8:30 help was on the way. He laughs out loud and after trying to boost me off, tows me to a shop with his pickup, then takes me home.

Went on an outing for lunch on Jan. 30, 2015 with 5 disabled elderly veterans. We were at our local Shriner's facility for lunch. When our bus driver attempted to start the van, the battery was dead. He being a AAA member, called them for assistance. After waiting for over an hour for assistance, a AAA employee appeared, was told by our bus driver about the dead battery. This AAA employee was UNABLE to jump-start the bus!! Actually, he DIDN'T even try!! What kind of employee who answers distress calls from subscribers doesn't know how to jump-start a vehicle? AAA is useless.

First incident - left on the side of the road for an hour... two hours... Finally the fourth hour someone came. Next incident - second account holder denied service because primary not present. Primary call school and AAA service member suggests calling a tow company direct and sending them the bill for possible reimbursement. Received brief one line email from someone more than a week late saying "Sorry..." That's it. No effort to make it up to me whatsoever.

All I can say is they do not pay for repairs and when contract canceled, they refused to give me a refund. I went over paperwork and I am entitled to a refund will be contacting their corporate office. With all the complaints against this company we should start a class action lawsuit against them.

I went to AAA to get an International Driver's Permit. I told them I flying today when I called them to inquire about this permit. After getting the permit, when I left their office, I left the passport at their office and they did not bother to call me although I have given my phone number in my application form. Instead, they found my email ID and just emailed me just few minutes after I left. As I had my flight that day at 11 PM, I was checking my documents at 6 PM and I found I have lost my passport, but did not realize I left it at their office. We searched for about 2 hours, frantic search we did including the places I have been, AAA Parking lots as they were closed and I finally gave up. And then when I logged into my computer, I saw their email and by the time I got this email and called them, they are already closed at 5 PM and customer service could not help me.

I am building a new motor for the car (it was broke down and unable to run). In Florida if you do not have insurance on the car to prevent your license from being suspended you have to surrender your tag. I purchased AAA premium membership on 12-3-2014 for the purpose the roadside assistance and to tow my Jetta to my mechanic shop. I found out that I could not tow my car without a tag in (Per AAA policy), which is fine. I then call AAA and cancelled my membership immediately without using any of my services (my membership was 5 days old). I was told that I would get a "full refund since I did not use any of the services on my membership and since it was so new, and it would take 7-10 business days."

I called AAA to cancel my membership for 2 reasons: no longer needed (have alternate roadside service) and frustrated that they (AAA) automatically charged my credit card without my permission. When I explained this I was told they would not credit me as "I agreed to automatic renewal under a special promotion". I did no such thing. I do not however have any leg to stand on as it is their word against mine. If you are a reputable company you would recognize that good practice is to honor the customer's request with the intent that they may be a future customer.

On the evening of December 22, 2014 my daughter and I were stranded in an empty parking ramp in downtown Jacksonville, FL. We contacted AAA roadside service. First question they asked was 'Are you in a safe location?' I responded that we were not. They told us they would put us on a priority service request and that we could expect help within the hour. No inclement weather conditions. After 4 hours, many repeated phone calls begging for help, AAA informed us that their roadside truck had 'broken down and we don't know when help will be available'. They only have one truck?? We finally received assistance elsewhere.

I had or should I say I have a flat tire. Called at 6:30 tonight and I have called back four times and now 9:24 to be sitting on hold as I write this complaint. Amazing, and oh wait for it, she just got back on the phone to let me know that there was a mix up and they would send someone out in 2 hours. REALLY, I have now asked for a supervisor and once again I am on hold. To make it all the more funny. I am in a town with a population of 5400. For anyone that writes a complaint against this company, go everywhere you can and write one BBB. STILL ON HOLD.

AAA Service Provider, Elite Towing, damaged the bumper cover on my Volvo S80 while trying to drive the car up onto a flat bed trunk instead of dragging it up; putting it on the flat bed truck. Advised the tow truck driver that car was having transmission problems but he tried repeatedly to gun the engine to load it onto the flatbed instead of dragging it. He hit the flat hard 1/4 of the way up damaging the bumper cover catching it on the rivets on the flat bed. The driver apologized state he was sorry and he does not like to damage a customer's car while handing me two feet of the bumper cover. Weeks later he or the owner of Elite towing claims he didn't do it. After 6 weeks of lack of co-operation with Elite Towing & AAA, they are not offering to take responsibility & repair the damage. They are insisting that I pay 50% of the costs of to repair the damage. I am a long-time AAA provider (nearly 40 years) who is frustrated; disappointed and angry beyond belief. AAA is not a reputable company who stands by their service commitment to their customers. Stay away from AAA & beware of the fly by night outfits such as Elite Towing.

We bought a membership to AAA and had never used it. My husband became stranded in the middle of nowhere in Michigan. It was freezing out and he needed a tow. Called AAA and they said 45 min tow would be coming. 45 min later no tow. He calls back and they say another hour or so - tow truck broke down.He waits almost 2 and they say they cannot find anyone to tow him so he should find someone on his own. So three hours later still no tow and they tell him to "find your own tow as we cannot service you." ARE YOU SERIOUS AAA? He finally found a local guy who would tow him and after almost 5 hours and paying $149.00, he was home.

Car dead in driveway New Yr's Eve; got a jump w/n 1.5 hrs. No biggie, I know, but wanted to mention customer service has kicked it up a notch over last 3 yrs or so. They were always business-like (have never encountered rudeness), but now they promise a time & keep calling back & forth to me, to driver, if there's a delay. This is AAA serving Union County NJ, started w/ them in '92 for 2 cars; over the yrs that's up to 5 cars. The premium for 100 mis towing has saved our bacon 5 times in 8 yrs. Just thought I needed to give them a plug since I read of so many horror stories here at other places around the country.

Have twice now been a victim of fraudulent assessments from AAA Road Service. Supposed voltmeter readings showing expensive part replacements and suggesting tows to AAA "Service Centers" I would encourage anyone thinking of using an AAA Service Center to read the reviews in advance. After contacting AAA Executives I was informed I was wrong and they were right.

I had AAA for 8 years as a plus member. I also had auto pay. I happened to walk into a branch to make a purchase. Surprisingly the representative told me that my membership had been cancelled in May. I explained to her that I hadn't received anything stating that my coverage lapse. I also told her that I used the roadside assistance in May and they failed to let me know that it lapsed. I contacted AAA headquarters they refused to activate my plus membership and only told me I could activate the basic membership. After going back and fourth with them, they still refused to take care of an 8-year plus member. This is how much they care about their dedicated members. SMH but everything happens for a reason. I signed up with better world club www.betterworldclub.com they offer the same services as AAA minus branch locations. Other than that they offer the premium service, which is AAA plus for the same price and 100 mile tows. They offer the same discounts movie tickets. It's all good AMD also you can add someone onto your plan and they also receive 4 service calls a year unlike AAA.

We blew a tire on our way to a wedding and called AAA toll free number. We were all dressed up and needed a tire changed. After 5 minutes trying to explain where I-80 is in Nebraska, we gave up and jacked it up and put the donut tire on. It was a weekend and the city did not have a tire dealer with our size as the tire was ruined. We couldn't drive 150 miles home the next day on the donut so had to leave it and rent a car to get us back home and to work. AAA denied claim for rental stating it didn't occur en route to our destination. Clearly it did, but since I didn't rent the car til after the wedding it didn't qualify. The case manager who I complained to was rude and arrogant, talked over my attempt to state my case, and would not escalate it to a supervisor. Their policy states, "Reasonable expenses for unexpected automobile or passenger van rental and commercial transportation for the reasonable time required to complete the trip to your planned destination or return home, whichever comes first." I am cancelling my membership as well as 10 family members I had just renewed as gift memberships, which I do every year at Christmas.

I have roadside assistance with Geico so this service is unnecessary for me. Apparently, they've mailed me notices of auto pay but I did not receive them because I have been a homeless vet for the past 2 years. November 11th, 2014, AAA withdrew 87.00$ from my account. I accidentally had it set up on auto pay although I do not need this service. The woman I spoke with by the name of Eva at the Heathrow, FL call center refused to issue me a refund for a service I do not need. She spoke with her supervisor by the name of Megan who also refused to issue a refund. This is unethical and I consider it a legalized robbery. Can someone please help? Furthermore, I received no emails about this. Why were no emails sent?

Despite a multitude of complaints against Sam's Towing and Recovery of Liberty, AAA New York continues to contract these scumbags as their towing contractor in Sullivan County. Not only did they rip me off, but they have ripped off many other motorists who had the misfortune to break down on Route 17. They are con-artists who prey on stranded motorists by either greatly inflating their repair bill, charging for services not rendered, or holding their car hostage for the payment of bogus "storage fees". If you would like to read the details of the many complaints filed against Sam's Towing and Recovery, Google their name in a search.

All these complaints are true. I work for a contractor for AAA for 4 yrs. I was always told to collect over mileage before dropping a car. If bill was not paid it went back to our lot until the bill was paid. I also did get calls that was 2 hours old. Then I had to deal with an irate member when in reality I only had the call at the most 30 mins. Then came the pay from AAA to the contractor. We used to get paid 19.00 base rate and 1.25 a mile after 5 miles to a call then 2.25 a mile after 10 miles in tow. So if you break that down as a company owner you make nothing after paying 35% commission to the driver "average pay to a driver" plus fuel plus insurance on the truck along with maintenance to the truck and any truck payments they may have. All I can say is consumers and business owners beware.

AAA is high and not a good service. I had AAA and I had multiple bad experience. I switched to MCA. It's been great and I saved a lot of money.

In Aug 2014 I had a lock out and requested service from AAA as I had a lock out. The service provider was 4 miles away from where I was. When I called the agent for AAA said it would be 45 minutes. When an hour and 10 mins went by I called again and they told me it would ONLY be another 45 minutes. Finally after another hour passed the owner of the place where I was offered me his keys to go home and get my spare key so I called and canceled the call. The next day I submitted a complaint to "member relations" and they said they would investigate it and get back to me, they never did. So today (Nov 29 2014) I was eating out at a restaurant and after eating my car wouldn't start so I call AAA not thinking that it would happen again. But sure enough after calling them 6 times I finally got the truck there waiting 2 hours and 10 minutes. I have had it with them after 28 years, I am looking for another service.

I live in Virginia but I am currently visiting family in Savannah. I am an honors member at AAA. I called requesting a tow truck at approximately 1:10 am and was told that a truck would be there by 2:15. Even though I am a middle aged woman and I was alone in a strange area I figured an hour would not be too long. At 2:40 am I called to see where the truck was and was put on hold for over 10 minutes. The rep came back saying The tow truck was in an accident and it will take another 45 minutes to get another truck there (A lie). Pretty upset at this point not only because if I didn't call I would have never gotten this information but also because it was freezing outside. I still kept my composure and said OK. At almost 4:30 am I called back to see what happened and was told Oh, I was just informed it will take another 45 minutes. Of course, once again THEY DID NOT CALL TO INFORM ME OF ANYTHING.

Wife locked her keys in the car and I called AAA at 6:30 pm. Was rainy and cold. Gave wife my car so she and our child (2 yrs) could go home. Waited for 2 hrs. Called several times during this period to see what the issues was. Was told numerous times that the driver is a few minutes away or that he is outside and I should see him. Driver was clearly not there. Finally, several good Samaritans who had seen me waiting for so long offered to help me. One lady called her husband from home who came and he helped, the owner of the restaurant my wife was at was helping.

I called at 11:56 for my car that had a dead battery, over 2 hours they never showed up. Called again. My home landline phone was out of order. I waited again for 2+ hours and the FINALLY got service. The person who came out was WONDERFUL!!! Can say a bad thing about Rob!!! But really, how often does a home landline have NO service!!! HATE THEM.

I visited NAPA auto parts on 10/11/2014, presented my AAA card to receive my AAA discount and was informed that their AAA discount was "not working right now". I did not think of it as a big deal (because it was a relatively small amount and I was able to use another type of discount). Unit I visited, Peerless Tyre on 11//3/2014, bought 2 tires, and was told by the store manager after the tires were mounted, balanced and put on the vehicle that the discount is only good when you buy 4 tires. I contacted AAA via email and Christine ** took a copy of my receipts and told me I would hear back from her after she received a response from NAPA and Peerless Tyre. That was 3 weeks ago on November 5, 2014. I have not received a response from AAA to date.

My wife was stuck in the mud and called AAA for assistance. While removing the vehicle, the tow company damaged the rear bumper. The bumper will have to be replaced. I contacted AAA and they opened a file. After several calls and emails, I was finally told they could not help and the tow company was denying the claim. This after TEN years of membership. I cannot recommend AAA to anyone anymore.

I would give no stars if that option was available. I have had AAA for many years and was a AAA Plus member. My son wrecked his car in July and since we knew it would be a while before we could afford to get it fixed (and it was questionable whether it was repairable or not), we had the car towed to my residence. We have now realized that the car is not repairable so we called to get the car towed to a salvage yard. AAA refuses to tow to a salvage yard and states that their policy is to "only tow to a repair shop. " First, my home is not a "repair shop," but they towed the car there in July. Second, isn't a tow a tow, regardless of where the car is being taken? I called Customer Service and was treated in a rude manner.

I called AAA 3 days ago and the AAA worker took my credit card payment of $100.00 ($82.00 for Plus membership and $18.00 towards a $35.00 same-day service fee). AAA said that I should pay the remaining $17.00 of the same-day service fee to the tow truck driver. My car was to be towed 12 miles. Soon after towing began, the tow company owner called me and demanded $59.00. He said he wasn't making money on the tow and that he needed to make money on the tow. He asked if I understood that he needed to make money on the tow. I said yes, I understood, and that I made the agreement with AAA to pay his driver $17.00 cash, having already paid AAA $100.00

I have been a member since 2011 and have used the roadside service 3 or 4 times. My daughter, whom I pay for, none. The guys who answer the calls are great, no problem. Offer water in the summer; nicest guys. The call center is another story. I think they advertise for rude people who just hang up when they feel the conversation is over. Also, I went in for an oil change at a AAA service center on Thunderbird Rd in Glendale, Az and they were rude there as well. Their loss, I will never get my oil changed there again.

Let me tell you the service you can expect from AAA, as a 12 year Premier member, when you really need it, the service won't be there. My son called for a tow when stuck in the middle of nowhere in Oklahoma. After being stalled with "updates" for over 2 and a half hours, he calls again and AAA says they have no tow truck to send. They suggested he spend the night where he was - in a closed gas station in the middle of nowhere!! I called for a supervisor and get some rude guy (in New Jersey for heaven's sake), who says, "if he can't get a driver, he can't get a driver." That's it, they don't care where or how they leave you stranded. AAA has lost a 12 year customer, what a worthless company.

I hit a deer while traveling in a remote area of Northern Minnesota, about 40 miles from my home. I called AAA at 7:20 in the evening and was on hold for an operator for 4 minutes. At that time a young woman assured me that she could help me only when I had given her an exact location, including cross streets. This is after dark, on a 2 lane highway where towns are sometimes 30 miles apart. She then told me I needed to walk to the closest mile marker so I could tell her which one was closest. I did inform her that I was exactly 4 miles south of the city of Hill City, Minnesota, and that the nearest towing company was most likely in Grand Rapids, Minnesota. At that time she became quite snippy as she informed me that they could "in no way" tow my car to Grand Rapids. She told me that I have "basic service that allows a 5 mile tow". I told her that my card says I have "plus coverage" and that I believed that I have 100 miles towing coverage. Then she went on to say that Michigan was over 100 miles. (Michigan????) When I set her straight about the state I was in, she proceeded to try to get me towed to a location that was over 4 hours away and in opposite direction as my home. When I asked for a supervisor she hung up on me.

I recently learnt that what I thought was a two year membership fee was for a Plus RV account. I do not have an RV. I was under the impression that the payment was for two years. When I realized, thanks to the expiration notice one year early, that I had paid for a service that I did not need or was aware of and called AAA, I was told that as "they has already provided me a service" I could not get a refund or any charges applied to the my renewal. I was told that I could complain to the Better Business Bureau if I wanted but there was nothing they could do about it. So beware of this bait and switch by this company that thinks it's too big to care for anyone. I am switching to a more responsible company.

Nov 13 2014 10pm The car broke down, called AAA. First we got a rep on the phone from another country. They could not find our membership, they transferred me to Allstate, called back and got someone who was from the US. I said the car broken down in front of the building where we live. We have had the membership plus. The car was in someone's driveway, we need a tow to move the car out of the driveway and into the side of the street until we can get the car fixed. AAA turn us down, they wouldn't come tow the car. I asked her supervisor. Why do I need AAA if they won't tow the car to where I want it? They said they will only tow it to a garage. I had to ask someone to help me push my car.

DO NOT BUY BATTERIES FROM AAA. I had to call AAA for a battery issue in So Cal. I purchased a new one from them as it came with a warranty. That’s where the trouble started. After driving for a week, the battery completely died. I called AAA again from N Cal and asked them to check the battery. They insisted that the battery was good and the Alternator had to be replaced. So I had to now tow my vehicle to a mechanic. The mechanic tested the battery and found that it was crappy. He gave me a print out with the reading and asked me to replace it. The Alternator was good.

We bought a used car which had a AAA battery in it less than a year old. We have enjoyed AAA plus membership for 23 years. Apparently the battery warranty is not transferable to new ownership. What a petty little trick by an otherwise good company. Shame on you AAA! Customer NO service at your service!

We've had AAA for years and have the upgraded service. We are looking forward to dropping their service and finding one that actually delivers on their promises. About 2 1/2 years ago I had locked myself out of my car, called AAA who said, "We are so sorry but we don't have anyone in the area so it will be a couple of hours..." I called my husband who rescued me. About a year later, I had a dead battery. I decided to utilize the AAA we've had for years. AAA said, "We are so sorry but we don't have anyone in the area so it may be a couple of hours..." I waited an hour and a half, ended up calling my daughter for help. 3+ hours after I had called AAA the driver called to tell me he was in the area - when I no longer needed it. This summer I was stranded on a mountain pass with 3 teenagers. I called AAA and was told, "We are so sorry but we don't have anyone in the area so it may be a couple of hours..." starting to sound familiar? Needless to say my husband drove the 4 hours and rescued me, so why bother paying for AAA - "three strikes and you are out".

When you call AAA - American Automobile Association you are greeted by a Spanish message first. Why does 90% of America have to cater to 10% of the population. If you say anything you are called ignorant because you don't want to or need to learn Spanish!

Service was requested at approximately 11:44 PM on Saturday, November 8, 2014. AAA vendors decline to provide towing service. Stranded on a dark rural road just outside of Wadley, GA. Finally, a vendor agreed to come and assist at 2:36 AM. This is after a local law enforcement officer was able to solicit help from a local resident and assisted in getting the vehicle to a nearby residence. The towing vendor stated that he would come at 8 AM to tow the vehicle. It was a nightmare because my lady was stranded 2 hours away from home on a dark rural road and could not get any assistance from AAA. This was not a peace of mind but a nightmare. I will never recommend AAA to anyone.

I put my 2002 GMC Envoy in the AAA shop as they had already replaced the ignition components costing me about $500 several months ago. Well my ignition started locking up with key in it and wouldn't release the key at times. And other times the car would not start or even click when key depressed and after several attempts it would suddenly start. Also my check engine light had come on so I put it in the shop...

Car electrical system went down when trying to leave after a medical appointment. Called friend who came down and checked everything and tried to jump start. Nothing. Called for a tow to the shop that has worked on the car in the past and only three miles away. Told that tow would be there in under one hour, no show. Called again. Story now that it would take another 30 minutes for tow to arrive, no show. Called again and now the story is that it will take yet another 30 minutes. Then 30 minutes later, instead of a tow, I get a computer generated call that the truck has been "dispatched". Then thirty minutes later, another call that "emergency assistance" is on its way and would be there in 15 minutes. Ten minutes later, another computer call that it would now be 30 minutes. Called AAA and complained.

My car's transmission blew on the highway in Virginia Beach (570 miles away from my home!). I called AAA and Cal's Towing responded to the call. Not only did he do what was required of him but he went way above and beyond from checking my fluids to making all of the phone calls for me since I had no idea where I was or do I know anything about cars. He reassured me and helped explain what I would need to do.

I just had my BMW upgraded with BMW and Dinan parts. I called to ask if these can be added to my auto in case of accident/theft. They said no and then told me they are not sure if they can insure my auto any longer! The parts are sold for BMW M-series and by Dinan. I am looking to go somewhere else after 8yrs. I am dissatisfied that they will not add additional coverage for the M-series wheels and trim or the Dinan engine parts. I am angry that they would then question if my auto is safe.

I'm done with AAA. Never should have purchased their towing coverage. After a few years I finally needed it once to tow my car to a repair shop which was just over two miles away. From others, I have heard it often takes an hour but I called at 730am and didn't have a tow truck until 1230 in the afternoon!!! As I called back was repeatedly told they are on the way, 20 minutes out, had to respond to a police call, etc. Every possible excuse. 5 HOURS!!!! I could have pushed my car to the shop in that amount of time. Apparently tow companies really don't want to tow AAA members. Don't know why, must be some type of financial loss to them but I'm not waiting 5 hours again for a tow. What a scam.

I booked our Universal Orlando vacation through AAA and from the drop down menu, I chose the AMEX Star-Worthy selection for which I got a certain discount. In their website, if you booked through them, you will receive 2 souvenir refillable cups as a member. Turns out, since I already have the AMEX discount, I won't receive the cups. It doesn't matter to me if I received the cups or not as long as I was informed beforehand. I also could have booked through my job's website which was a tad cheaper. It was a misinformation and should have been included in the disclaimer.

I have been a AAA plus member for 2 years and first time I requested their service was on 09/06/14. My car broke down at 11:30pm in the night. Initially they gave me a 30 minute window. But every 30 minutes I called, they kept pushing it further by 30 minutes. I had to call multiple times. Finally, the tow truck arrived 2hrs later. After initial assessment it was clear that my car needed to be towed. The driver tried to rush me and wanted to go away. But after convincing him, he agreed to tow the car. I wanted to take the car to Mountainview from SF to which the driver refused. He threatened to leave the car in the middle of street. Since, I was already fed up, I decided to park the car 3 miles away near my friend's place. I was assured that they will tow my car in the morning.

I called for roadside assistance and told would have to wait 3 hours before someone will be able to come out. It's been 2 1/2 hours already. Called several times to complain but they don't seem to care. They know you don't have a choice but to wait.

Waited on tow for over 3 hours! First call somehow no one got dispatched, second call the tow truck passed right by us and proceeded to tell us his boss told him to take another call! When we pleaded for him to pick us up, he demanded payment upfront! (We were going through AAA which I pay $100 a year membership to cover service!) Then I was on hold with AAA for 30 minutes trying to find out what was going on and was told it would be another 30 minutes to get a truck to us! This was the scene of an accident and the 3rd attempt to dispatch a truck successfully!

Roadside assistance dispatched Wissinger towing in Mineral point Pa. to tow my car to a garage. It took two hours for them to arrive even though their shop is less than 20 miles away. The driver could not operate the roll back trucks controls and the winch would not function. He then damaged (gouged and broke) my front bumper by trying to drag it onto the rollback. The driver then calls the owner to come out and see damage he caused. Owner shows up and proceeds to curse and yell, and approach me in a threatening manner with a metal flashlight in hand.

For about the past year my car periodically would not start because the battery suddenly "died". At first I thought it was an electrical problem. Every time the AAA came out and the battery was checked it passed AAA's battery test. Last February I had my car in for a routine service and the battery conveniently died while there. Luxury Motor Works in Monrovia CA (a very reliable service center that I've used for many years) called to tell me the electrical system was good but the battery needed replacement. I then called AAA to come out and replace the battery. But when AAA arrived they once again deemed that the battery was okay and refused to replace it. It was under full warranty at that time. I told AAA that they should replace the battery because there obviously was something wrong with it and that I shouldn't have to accept an unreliable battery.

In March, 2014, my car broke down out in the middle of nowhere, near Death Valley, Calif. I am a 63 year old woman and I was alone. There was no cell phone service, as there are no cell phone towers nearby. I sat there for over 2 hours, alone, wondering what I was to do. I was afraid to stop stranger and afraid not to. I was across the street from the turn off to a lonely rest stop, about a 1/4 mile of the road. I saw one car pull in and could see a man get out of the car but I didn't walk down there because it was too deserted and I was afraid.

Bought a AAA Battery Just 3 years ago. My vehicle would not start. After 4 hours of charging at home, the car still wouldn't start. AAA sends a road tech and also CAN'T start it. He then tests the battery and his meter reads 10.4 volts. Using a booster, he starts the vehicle. He then says he can't replace it because it's not under 10 volts. I tell him CLEARLY, the car still won't start. He still can't replace it. The name of the road service is Classic Auto Service. The warranty AAA is obviously flawed. If their battery won't start the car, that should be their first requirement for warranty. 10.4 volts did not turn on my 8 cylinder vehicle. If AAA/ Classic Club Service sold me a battery that did not meets my vehicle's requirements, they are responsible. Now all I have is a worthless battery.

AAA was called on 9-8-2014 when myself and my elderly mom were at a parking lot in the rain. I asked the AAA tow driver whether it was safe to drive the car and he said "yes." I asked for a battery check and the driver said it wasn't necessary. If he had done that test he would know that the problem was *not* the battery. AAA driver said he tows to his friend's (non-AAA) repair shop in Raleigh.

I scheduled a vacation with triple AAA to Hawaii. Upon my arrival I discovered I was being double charged for resort fees. I contacted my travel agent with no response for 3 days. When I finally got a response the reply was there was nothing they could do. So this means I was paid double for resort fees. When I finally got a hold of my travel agent it took three more days for someone to let me know something and I had to be the one to contact them again. I feel as if it was something to get extra money out of me and if I had not noticed the extra resort fees then someone would have got double paid and I would have been out a hundred and fifty more then after finally someone answered my questions I find out it will be 10 days before I can get my money back. And no one is willing to accept responsibility for the mishap. To sum it up I will choose a different travel agent to book my next vacation, very unhappy and unsatisfied with triple AAA performance after booking my travel.

I am member with AAA for past 8 years and yesterday received letter from AAA office regarding my membership will be cancelled because I am abusing my membership. They note I am using my benefit a lot and some of my DMV transaction I done it wasn't AAA job to do. My question is if my DMV transaction was something it should be done by actually DMV, why did their employees do the transaction? I am just a member and I don't know everything about their guidelines. Isn't it that they should give the warning or talk to the person who did my transaction? Instead they cancel my membership. THEY EVEN CANCELLING MY WIFE MEMBERSHIP WHICH SHE NEVER EVER USED HER MEMBERSHIP.

I took my car to that facility for repair on 9/13/14. After 7 days later I've been told they don't have proper tools to work on my car. After numerous phone calls I will be picking up my car on 9/21/14 if GOD help me here without fixing my car.

Left key in car ignition to partially lower windows, outside temp. 100F, got distracted and did not turn ignition completely off. Went into work, 4.5 hrs. later discovered my keys in ignition and complete absence of any engine function or sound when key moved to start position. Called AAA, service tech arrived, very polite, less than 10 min. wait. He tested battery with some measuring device and told me "you have a bad cell in your battery". I asked what that meant and he said "you need a new battery". I told him I found it hard to imagine that my battery would go from no problem to completely dead because I had a bad cell.

I have a BMW that sat in the garage for 3 weeks due to my having surgery. It would not start so I called AAA roadside service. The man who came said I needed a new battery, even though the one in the car was only 1 1/2 years old. He said "if your car won't start after only 3 weeks in the garage, that means you need a new battery."

We have AAA roadside service (service being the word) that is renewed annually for over 25 years. Our car had a flat tire and we called AAA. The customer service dept informed us the tow truck was 15 minutes away. No one came after 1/2 hour. We continued to wait patiently. A police officer stopped as well as cars and residents. We decided to call back. They assured us they were only 1/4 mile away and will be there shortly. Another 1/2 hour later no one called us to inform us of the update. We called back. We are elderly people in our eighties waiting in a hot car. No one ever called us back to reassure us of the update.

I had flown in to an airport in CT intending to take my car to NH that day. The battery was dead. I had no time to contact AAA that day so I had to take my rental car to NH. When I returned two days later I called AAA and they tested the battery, said it tested fine and gave it a boost. Next morning car did not start. Again, no time to wait for AAA and had to make other arrangements to get to airport on time. Called AAA from airport and was given a hassle because I could not be there with the car but finally agreed to come out as long as my neighbor was there. Again insisted battery was ok and gave it a boost.

I had a battery replaced, but the old one was still under warranty. They charged me since the previous roadside assistance did not write down the serial number of the warranty. I've been trying to get reimbursement, but am getting a runaround.

My wife and I have been members for 2 years. The first year we never used AAA. The second year I tried to use them for a flat tire. I wanted it plugged. They wanted to put the donut on. I had a 65 mile drive ahead of me, and the tire was good for 40. Then today I had to have my wife's car towed 25 minutes away to our Ford dealer. They told my wife we needed to pay $40.00 out of pocket because the tow was more than 3 miles. Let me ask you, would anyone pay $75.00 to AAA, because they want to have coverage to tow their car for 3 miles? I had no idea that I bought a 3-mile package. The print must have been microscopic. They are a very crooked operation and they use misleading sales tactics. I cancelled my membership today and I hope this will cost them another $100 or so cancellations. BEWARE OF THIS COMPANY and their arrogant and incompetent employees.

I called AAA at 3:00 pm and was told that the wait was 90 which I thought was extreme but what could I say. I waited til 4:35 pm, no one had shown up or called so I called them back. I was told give them another 30 minutes, mind you, I'm in a area where there is no place for me to go not to mention I had to use the restroom. I called after the 30 minutes was up and explain to them I had nowhere to go and had to use the restroom. They informed me to call 911 and ask the police to take me to a bathroom with all the crime going on in the city. I'm sure the police would have thought I was crazy, on top of that I was given another 30. Now this means I will be there until 6:00 pm which is unacceptable for me. I will not be renewing with AAA.

We are as a family AAAA roadside member. They sent us renewal requests stating that all our memberships had expire, and that we would be without coverage unless we submitted new payments, including a bogus coupon code - immediately. I checked my card and my and my family members accts were not set to expire for 9-10 months. They were trying to get us to renew early keep our funds totaling over $300. And then on top of it, said our new renewal date would be reflective of the date payment was received. Be careful of this totally unethical billing scam on behalf of AAA.... Am going to see another service via my CC when the subscription end in 10 months... How many unsuspecting are automatically sending in the payment on this fraud! Also reporting to BBB and Yelp and legal authorities.

Driver has a lazy bad attitude. Told me he didn't have to give me gas because I ran out by the station. Well for one thing I don't care where I run out. I pay for you to bring me gas, so I told him to tow me home. Then he says I don't have to do anything because your tag is bad! Not even a month bad I didn't put it on yet. So he put maybe a 1/4 of gallon and ran out a block away from home. I'm not going to be with AAA next year. Who the hell did that ** forget who pays his pay check. Really gone down. Been a plus member for 5 years.

September of 2012, I purchased a battery from the Automobile Club. On August 02, 2014, my battery died and it is still under warranty. They refuse to honor my warranty. They lied to my face twice about my battery not being the problem. My mechanic who has been in business for 30 years said the battery was no good. This is an outrage and a scam!!!! I have filed a complaint with the Better Business Bureau and I am going the write the president, vice president and the CEO. I had to buy a battery from Sears just to get to work because they failed to supply me with a new one. I lost work time and money.

Renewed based on supposed Motorcycle coverage. When I spoke with the sales representative, I told her I was only interested in the "Motorcycle Coverage" because I needed them to replace my motorcycle battery. She said, yes, "we do that", but she went on to say I would have to renew my membership I had prior for two vehicles. She only offered the highest rate, versus any alternatives. I had to recommend alternate options I knew they had, to minimize service I really didn't need. I called after 72 hours due to being unable to locate battery options for my motorcycle type.

I have a 2-yr-old AAA battery that died 3 times this week despite having it jumped by AAA and driving it 45 min after each jump as instructed by the driver. AAA refused to replace it. Two of the drivers that came out did not even come with the battery tester despite knowing that it was a battery related call. I had to follow them back to their respective shops to get the test, only to have the test show "recharge and retest" indicating a 'good' battery, and yet the car still wouldn't restart after 45 min of driving. So frustrating. Going to my own mechanic tomorrow.