AAA Reviews

AGAINST my will and without my consent as per phone conversation previously sustained with one of their representatives, AAA renewed my membership. FIVE WEEKS before expiration. For an amount significantly larger than agreed at the beginning of the membership (Original price was $139, renewal $208). I called to make the claim when I saw my card statement, which I've received in JUNE. They blamed me for not calling before the membership was renewed. Their poor business ethics should not be compensated with my hard work. They have processed this with the worst of intentions not only against my consent expressed, but way ahead of the renewal time. They're a RIPOFF... Another SCAM wrapped in a "nice service" paper!

After 24 hours, I finally got the car towed 1.8 miles to a repair shop in Concord. I am absolutely disgusted with the attitude of AAA, especially their lack of concern about my situation. My claim for reimbursement was denied. Why did AAA accept my annual fee for towing insurance when they do not cover towing for my car? I feel that AAA should pay my towing fee of $95 for the 6/27/14 incident or refund my annual fee of $91.

These reps ALL claim that ClubDeals are a separate entity from AAA membership services and they can only refer me to an elusive department, that when I call the number (855-222-3245) I get a answering machine asking me to "leave your name and number and we will get back to you shortly". I left my name and number 72 hours ago, and still have not heard from anyone from AAA. I intend to dispute my credit card payment and personally write to AAA President & CEO. Shame on you AAA!

I still never received the card so I called up and spoke with someone on the phone & said I really want my card. She said she'd send one out and it still has not shown up! Some lady has called here three times but never leaves a number where I can call her back. Logically she should leave a number where I can call her back because she will most likely not reach me. Still of course no card. I don't think I'll ever receive it. Things have changed at AAA, I was treated rudely when I was there; it was unbelievable and now not leaving a telephone number where I can call them back. If I ever talk to them I will ask them to just send my card to their office & I'll pick it up. Why must I suggest this? I don't believe for one minute they have ever sent out a card. I receive my bank statement, stock statements and very important mail, & never have had a problem in receiving anything else. Now each time a card is supposed to be made up and sent it can't be done. Instead I'm lied to and told to check with the post office. What's the post office going to do, but tell me I always receive all other mail?

He kept inferring that the battery was no good and it was at my own risk to try to drive it. He rambling about batteries needing certain amperages to turn over and I'd have to drive to Vegas just to charge it enough for it to crank up again. I was already skeptical but I was in a pinch and needed my car functional so I told him to just put in a new battery. In the meantime I got in the car which was running and shut the door. I noticed the dome light was left on. I got that sick feeling in my stomach and quickly pulled out my phone to do a Google search. I came up with a lot of hits about AAA battery scam complaints. Before the guy got the new battery in I told him to forget it. I'd take my chances with the "dud" battery.

Since the car was running I drove over to Pep Boys and they checked the battery for me. Their test only said the battery was low but not dead. The PB mech said I need to drive around to charge it some more and then retest it to be sure. He also noted that if it was a complete dud then it wouldn't hold any charge and shouldn't turn over by itself at all, which it had already done 4 times since my initial jump. I drove it around for a couple hours and checked the turn over a few times. Started up instantly. The next morning it started up again - no problem. I drove over to Pep Boys again and retested. All my voltages and amperages and whatever else a battery does was fine. The PB mech said it look slightly low but nothing indicated a problem with the battery. He didn't recommend that I get a new battery. So why did AAA?

After numerous escalations and spending inordinate amount of time with them on the phone - threatening, arguing, etc, they reluctantly replace my battery. What bothers me about my whole experience is instead of doing the right thing, they wait to see whether the customer will persist and "wait it out". To me, this is not right. What I encourage others to do is to file a complaint online with the Department of Consumer Affairs.

The rep was very apologetic and said he was going to write these contractors up but that is not good enough because this will happen again. He finally got someone who was not affiliated with AAA to come and he confirmed that where this happens (eastern shore of Maryland or the styx as I like to say) this is COMMON PRACTICE. Contractors don’t work after a certain time at night and don't work weekends so if you breakdown on the Eastern Shore of Maryland, good luck finding a AAA contractor to help you. God forbid you are not in a safe location, like the side of the road out in the boonies.

They put me on hold and called the repair shop to check on my car then told me that "My car was worth more than the $700.00 that it would take to repair it" so they denied my tow request because it was at a repair facility that could do the work. Makes me wonder if it's some kind of scam between AAA and repair shops. If the auto shop said $7000.00 I still would not get a tow home. I said, "So next time I need a tow I should push my car out into traffic and create a emergency so I can get a tow" and they responded, "We can't tell you to do that".

AAA made a bad situation into an awful experience. I ended up paying $80.00 to have my car towed home and I fixed it myself for about $100.00. If they have problems with people abusing the service for tows I can see their point but I rarely used it in 15yrs. You think they could evaluate each case. Just look in the computer to see if you abuse the system. No chance, you become a quality customer of 15yrs and get lumped into the same category as the worst customer. Then they have the guts to keep sending junk mail for me to upgrade for being a valued Plus RV customer.

AAA roadside service has become a bad joke. AAA has gotten greedy and it will cost them customers. Shame on AAA and their AWFUL policies. If something works great for many years and then turns on you it's time to take my business someplace else. Too bad AAA that you decided you are so big that individual people mean nothing anymore.

When she asked my location after five minutes of other questions she said I called the wrong Service location and would transfer me. I waited 15 minutes for someone to come on the phone only to have him not understand me nor me understand him due to different language barriers. He ultimately hung up on me. I called back again only to be put on hold for one half hour. with the same recording playing over and over. I hung up called back and the same thing, same recording and the same amount of time waiting for someone to come to my aid. I went through this process four times. I tried to get out myself off the ice... My health is not the best as I was at a doctor's appointment. After three hours of being stuck someone stopped to help me.

After that as well AAA came, ran some test on the battery and said battery is good. My auto electric service person explained what was the issue, but the AAA person came said the battery can't be replaced. To prove the theory of diagnosis done by auto electric shop they gave a temporary battery. Next day there wasn't an issue with car, and Car started as usual. Then called AAA and explained what I did. AAA said first of all the battery installed by them shouldn't be removed and that voids the warranty. Warranty is always for the battery and not for the installation. I kept explaining member services team but AAA wasn't able to listen to me and said they can't do anything with this. I will not renew my membership this time and will never opt battery service from AAA. It is a waste of time and money. Warranty is just a piece of information on paper and they just try to find fault to see how they shouldn't replace the battery.

I waited and when 45 min had passed I called again to be told no tow had been dispatched. Again I was told one would be sent. Within 15 minutes I heard from a dispatcher who told me they would not send a tow (3 plus hours have now expired) because my car does not comply with the policy. I indicated it was brought here by AAA and said he would report that tow as outside policy guidelines as it does not qualify as roadside assistance as my car had no steering wheel, or doors. I told him that was not correct and I could send him a pic via phone of the car. He would not agree and told me that the only tow would be at a charge. I asked to talk to a supervisor. The supervisor was apologetic but reiterated the same and was going to send out the same towing company that had originally denied to tow me and drove off after being extremely rude.

I reread the AAA guidelines for towing (I have the premier membership) and a disabled vehicle qualifies so the only reason I can think they denied me is that they are attempting to reduce their costs and cheat members of what they pay for through their membership. To add to this violation of my membership terms I was treated rudely and virtually called a liar about the condition of my car. So after waiting over 3 hours and many calls to AAA with no result I had to secure a tow on my own - I was abandoned by them and left in a dark parking lot outside an auto repair shop only to end up having to call and get a towing company on my own. I requested to have a manager contact me but no one reached out to me. This level of customer service and treatment was disappointing and needs to be looked into but denying members services they have paid for is just wrong.

The following day, 2/5/14, again it wouldn't start so I called them again, confident that I would be given a replacement. Nope. The technician tested the battery and said it was 'marginal' but not bad enough to justify a replacement. Two days running doesn't warrant a replacement. They said, "If it happens again, you'll have to call us again. Or, take it to a mechanic and have them test it and if it's bad bring it to us and we'll replace it." In my personal opinion, that's an awful lot of running around and inconvenience, not to mention all the calls that are charged to my account. I don't fault the technician, he had to do what he was told and he was clearly uncomfortable. When I called the customer service line and spoke to a supervisor I got nowhere, and the supervisor was actually quite hostile about it.

This morning - day 3 - again my car did not start. I took it to my mechanic. Nothing wrong with anything but that battery which they said was leaking battery acid and appeared that it was much older than the 2 1/2 years I've had it. I do not recommend this service. They don't stand behind their warranty and are indifferent to customer service, and I believe they are selling substandard batteries. Yes it was convenient 2 1/2 years ago. But the warranty is a joke. After being a AAA member for most of my driving life - 30+ years - I am seriously considering looking for roadside service elsewhere for me and my family. I am DEFINITELY never going to buy a battery from them!

After one follow-up call and about an hour-ten subsequent to the initial call, the responding, young driver (20-something) assessed the situation and asserted: "AAA won't cover it; but, I'll do it for cash." I objected, telephoned AAA and relayed that conversation, who subsequently called the driver's shop while placing our call on hold. AAA clerk returned to the line to inform me that the driver had decided that the patchy, 1-mm-thin, residual, 1"-3"-wide snow patches on the driveway would put his vehicle at risk and utlimately refused to pull the Cadillac onto the driveway in any event of AAA-or-cash unless the driveway was "sanded;" that is, spread sand onto the residual snow (scattered and intermittent mm-thin patches that were already melting). We sent him on his way with notice that I'd call our snow plough driver immediately to have that criterion met, then renew the AAA call for service.

I called our snow plough provider, who arrived in five minutes (he's a neighbor on our street). He told us that he was out of sand; but, that he can do it tomorrow morning about 7:00 a.m. I immediately thereafter telephoned and complained to AAA, here concerned, to which first the telephone-answering-agent, then her supervisor cavalierly asserted that the tow truck driver's assessment of the situation prevailed over my assessment (which was, in that we walked up to the house and drove the BMW Z3 (sports car) down that 1/4 mile driveway shortly prior to the tow truck driver's arrival, such that the evidence speaks for itself that sufficient traction existed that the tow truck driver's vehicle could gain purchase on the newly ploughed driveway such that he would not be placing his equipment in jeopardy). Each was surprisingly understanding, her saying,"I understand," after every statement I made.

I was approaching frustration with their patronizing, useless piffle comparative to that I'd have experienced in attempting to teach an oyster to play the violin. I admonished both the agent and AAA supervisor that I am the customer in this situation who pays for services advertised via membership; and, the tow truck driver is their means of providing the contractual service. Consequently, why does AAA inexorably accept the tow truck driver's situational assessment over mine, such that their contractor (tow company) decides whether or not AAA road service shall be situationally honored over customer service? Rather like the tail wagging the dog. After all, I've more than a nodding acquaintance with my home's driveway!

I requested that my grievance be transcribed and filed, to which the supervisor contumeliously dismissively denied any accountability for her reckless malfeasance and referred me to file any complaint I have with AAA Arizona (where I purchased and hold my membership). I observed to no avail, that Massachusetts AAA should receive complaints concerning Massachusetts AAA's abuses of discretion, not Arizona AAA. The AAA supervisor inexorably, contumeliously, cavalierly, recklessly, carelessly iterated that if I choose to complain about the foregoing situation, then I must complain to Arizona, where I hold my AAA membership (apparently, Massachusetts AAA believes it's autonomous from the AAA corporation... rather a curious perspective, I say).

I inquired of the AAA supervisor of what use AAA road service is to this "Premier" customer if it provides advertised services capriciously and is willing to unconscionably leave customers in the lurch at the whim of one of AAA's contractors (recall that the driver initially said he'd do it for cash, then defensively reneged as the situation became more political). She changed the subject to maintain control of our telephone conversation. I, finally, reached my limit of listening to her dissembling sophistry and disconnected the line. It's now about 3:30 p.m. and the Cadillac is yet stuck beside the commencement of the driveway.

So, I and mine did a bit of shopping in the Z3, came home; drove up the same 1/4-mile driveway that the tow truck driver had two-hours-previously considered too dangerous to use to move the Cadillac about six (6) feet onto the driveway proper; and, now sit comfortably while our SRX is yet at the base of the driveway because it can't acquire sufficient traction on the ice/snow to pull itself out. Consequent of AAA's unreliability and breach of contract via abuse of discretion, we made plans to extricate the Cadillac ourselves, tomorrow.

AAA's negligence cost us half-a-day (dawn-dusk during winter in Massachusetts) of the living of life, in addition to coping with the emotional distress generated from their abuses of policy and us. Massachusetts AAA's road service is reliable only if it so chooses. Massachusetts AAA, clearly, recognizes no duty under its contract-of-adhesion and appears cavalierly accepting of a potential lawsuit, there concerned, during its continuation of business-as-usual; cost of doing business, you know; small potatoes.

So I told the rep at AAA that my truck was currently running but won't be for long and I needed to find out what I could do in order to exchange the battery under my warranty. She stated they would send out a service tech and I would not be charged the service. The service tech (a female from Jardine's) showed up to check my battery and although she confirmed the battery was going bad, she would not be able to replace it until my truck had died and left me stranded. While testing my battery she also put her battery charger directly on the paint of my fender and scratched it (which I informed her of while she stood there).

I filed a complaint with AAA, spoke with a manager who basically instructed me of the same thing and pretty much told me he didn't believe me my paint was scratched. On 1/5/14 my truck actually died due to the same bad battery so I called AAA again. I told the customer service rep at that time that the last time I called in December Jardine's tech told me they didn't have my battery in stock so make sure they have one in stock before they come to my home to replace it. She verified they had one in stock while on the phone with me and set up another service call (which I should not have been charged for due to the warranty). When the service tech from Jardine's showed up, he verified my battery was going dead but only jumped my vehicle and told me he could not replace my battery as they didn't have one in stock. He instructed me at that time that I should leave my truck running for at least an hour as he couldn't guarantee my battery would be able to restart my truck if I didn't. Two service calls in and I STILL don't have a battery that should have been covered under a prorated warranty with AAA.

I have since taken my truck in and had the scratches fixed at an auto body shop and have purchased another battery from another company when my truck died on me again. The warranty with AAA was a joke and I will not be purchasing from them again. However, they did charge me for two service calls on 12/18/13 (should not have been charged because the AAA rep on the phone KNEW my truck was running and should have been able to tell me they wouldn't cover the warranty anyway) and on 1/5/2014 (should not have been charged since they showed up with NO BATTERY TO A BATTERY WARRANTY SERVICE CALL).

Someone called the police. They came and acted like I was a criminal and made me call AAA and they told them and me I needed to move it, and they gave AAA a bit more time. Still nothing so they called their tow company and I had to pay $144 to tow it. I called and filed a complaint and they told me they were so sorry and would reimburse me if I would fax a copy of the tow bill. Well 2 months later and a lot of calls, I finally got a check. Then yesterday, I needed a simple jump and their guy came and said I needed a new battery. I said fine and then said I should change the terminal wires. I said go ahead. He said start it and I tried and it was totally dead, worse than the original battery. It just clicked.

He said it's the starter and I said, "It can't be, I just got it last year and it's been starting fine." He said he knows starters and said "you hear its just clicking not engaging". He started hitting it to prove to me it would start by moving the starter. Still nothing so he took the battery out and said it's not the battery that he originally said was dead. So I called my mechanic and he was mystified about the starter but I bought a new one and changed it. Still just clicked, then got a new battery and still clicked. My mechanic asked did the genius from AAA do anything else and told him he changed the terminal wires. We checked that and the guy never stripped the wire so it was rubber making the connection and that's why it just clicked. We peeled the rubber off and then we had a connection and started right up. It cost me a day's pay $300 plus $200 for the starter and labor I didn't need. If he had just jumped it, I would have been fine. This has been the worst experience with a company I've ever had.

Worse, I nearly died because I left the shop and my brakes still were not fixed. Gustafson Brothers wanted additional money - I called AAA but they told me Gustafson Brothers is an approved AAA shop, that they do great work and where I wanted to be towed was not a AAA approved shop...huh? I paid for a PLUS membership to be able to be towed to my mechanic. I called and asked to be towed to my mechanic. My car was taken to another shop, the repairs are faulty and AAA does not care.

On 9/17/13 at approximately 7:30 pm, I was driving home from work and I was approximately 3 miles from home when my driver side back tire fell off in the middle of driving. I immediately pulled over because the tire went rolling up the hill and stopped on the medium. I called AAA road side service so that I could have them change my tire. When the driver arrived, he informed me that the vehicle had to be towed. I was frantic because all I could think about was I have to open at work at 7:45 am the next morning. My sister and I had to miss time from work the next morning and when I arrived at AAA car care, my service was awful. My car was left there overnight so the service advisor had my work order but chose to work on another vehicle first.

When the mechanic came to assist me, he apologized for the work performed by previous technician, informed me my rim had to be replaced and special ordered a new one from Chrysler. I was there for 2 and half hours and at that point, I was told that the job would be completed in 20 minutes so my sister then left and I reassured my job that I would be in the branch at 10:30. Well, it took them an additional 45 minutes. I got up, did not see my car and the cashier informed me that another technician is test driving my car. I was angry so when the service advisor came in with the District Manager Maria, they walked passed me laughing. I asked the service advisor for my key. She laughed and kept saying I am almost finished. I told her this situation is not funny. She said she wasn't laughing but continued to laugh.

I called AAA member relations and emailed them regarding this incident, informed them I was upset. I am a former employee and I would never recommend them to anyone. The roadside staff was great; however, today is 9/26/2013 and I still do not have the rim for my tire. I am still driving on my spare and no one can give me a date as to when this will be resolved. I have lost my patience and no one wants to take responsibility for this. The bottom line is that I could have killed myself or killed an innocent person out there on the road. Please advise. I really would like to contact an attorney.

Their excuse to me was I didn't read the book they send out every year even though I call in. They even had the nerve to tell me that if I had called, I would have found out then. I'm not sure if it's a good thing I never had to call them or not but I paid for something I would have never gotten. I'm at a loss that they would stoop so low to get my renewal and LIE to me for so many years. FYI: For you, utility trailer owners, Allstate Motor Club covers them for half the cost and your spouse is free.

They inform me before work started that I had a engine light on, and key not on, and should not be there. They replaced the alternator and advised me that my computer to car was damaged and that they suspected that when car was jump he had cables wrong and did a reversed polarity on my battery that damaged the CPU on my car. Put in new alternator, but could not get any reading on CPU. I could drive the car, but there was no reading on transmissions or anything else, would drive in 2nd gear, but no speedometer, air, etc. I drove back to Phoenix and put in complaint with AAA complaint ref#** 2006 Chevy Cobalt, had a Tiffany ** working with me, would not give me a rental because battery company sub contracted and was denying they were at fault.

Had AAA recommend Kelly ** East to take car to for cost of repairing car, they recommended Courtesy Chevrolet, because dealership would have to reprogram CPU. I took to Courtesy on 9/7/2013 they verified computer damaged, and also agreed that there had been a reversed polarity done on battery. Have submitted all paperwork, Seven Day Auto & Courtesy Chevrolet have submitted their paperwork to AAA. I had to get a rental car on 9/7/2013 and returned it on 9/14/2013 because could not afford it. On 9/12/13 was told I would be contacted by 9/13/2013 with answer. Have had no response, called on 9/16/2013 and was told Damen ** was in charge of it now, have left multiple messages and have no response still since 9/12/2013. This is causing a lot of stress on me. I have anxiety problems and also afraid of losing my Job, because I have no transportation now and medical issues causing me to miss work.

I pointed out that a battery that is bad would most likely be "severely undercharged" but it's very nature. I also pointed out that if I have continue trouble starting the car I would be calling AAA again and again requesting service for the same problem. I was informed you only get four calls a year under my membership, but I countered that if it's for the same problem it shouldn't count as additional calls but a non-resolution of the first. At any rate, the road technician tested the battery again and this time he got the report that said it was indeed a bad battery.

I'm not sure, as my mechanic led me to believe, that AAA routinely denies battery replacements due to a company policy, but if it's true I think it's a bad business model. After all, if I hadn't gotten my battery replaced I certainly would not have purchased it from them since I was standing at my usual repair shop. Also, the cost of repeated assistance calls must exceed the cost of a replacement battery, let alone the cost of losing memberships. But my experience is that the technician was willing to retest the battery and I was eventually satisfied.

I asked for a manager. She said, "Please hold," and then I was talking to a dial tone. I called back and spoke to another rep who forwarded me to a supervisor... He apologized and placed the order and promised to listen to the tape per my request. 15 minutes later I got a call from the driver who said he was on his way, followed by the second rep I spoke with checking in on me to see how it went, Followed by a call from the supervisor saying he listened to the tape and agreeing with the customer service rep saying that it would be courtesy towing and that I had to pay for it. I called him back but he would not change his mind. So I decided to cancel my membership, which he then transferred me to member services who asked what happened. After explaining, I asked was there a regional director or someone I could speak to. She said, "Hold, let me get my supervisor," who then got on the phone with a rude tone and told me something must be wrong with me if I was going to spend MY time talking to 6 different people thinking I was going to get a different response.

Well by this time I was having a hard time holding my tongue. She then said, "Look, bottom line we can do it to a service center for you or you can leave it," so I said and I quote, "So let me make sure I have this correct. I can have it towed to my buddies' auto garage, but not to my house." She said, and I quote, "You can play those games if you want...." Well I lost it. She tried to clean it up after by offering to look up address, etc. and offering her direct ext. but I was already at wits end. I asked her for corporate address and I will be reporting them to the B.B.B. and reaching out to the local newspaper.

What is this supposed to mean??? I'm confused by the wording in the letter. What exactly are they accusing us of? They enclosed a copy of our service order log from 2010 to 2013. Four years of calls from my husband and myself which included: tows, locksmith service, fuel, and battery jump starts. At the end of this 3 page log is a grand total cost of $1,596.06, dated June 14, 2013 by investigating agent Carla **. Also stated was the total number of service orders, which was 15. I don't think that is excessive for a 4-year period. This is an average of 4 times a year. We called AAA for a service that we paid for. We were never denied by the Auto Club's representative when each call was placed requesting their assistance. We even upgraded to being Plus members. And, since our 18-year old daughter now has a car, we purchased a membership for her as well. I don't think she even had a chance to use it yet, and if she has, it's only been once.

In the membership guide, it states that whether you are the driver, passenger, owner, or not, the service requested for the disabled vehicle is covered if the member was present when the disablement occurred. Also, having the cars towed to our residence was told to the AAA phone representative when the call was initially made. We don't have money to have our cars repaired at an auto repair facility. My husband is pretty good at car mechanics so he does most of the repairs at our residence. Now, as to where the vehicle is located at the time of pick up also seems to be an issue. Just because the pick up address is near an auction, car show or a similar location doesn't mean anything. People do go to these functions as a customer and not always a buyer or seller. Am I not allowed to attend these places of business?

How am I to know that I will have car trouble on the day I go to one of these so called incriminating events??? Am I to park down the street so it doesn't look like I bought or sold the vehicle there??? Last I heard, I am free to go anyplace, shop anyplace, and park anyplace without worrying what my member guidelines allows. I pay for membership not to feel like a criminal and feel guilty if I attend an event, or shop at a business. If I need the services that are included in my membership, I should be provided with such without receiving a letter from the company cancelling me, my husband and daughter even before our membership expires!

If there was ever a problem, such as a service not covered by Auto Club, I should have been informed at the time of the request. Isn't that why we speak to a real person when we call that number on the back of the AAA card? Why allow the service be performed, and then look into the last 4 years of how we utilized our benefits to find a non-specific reason to cancel us. And the most humiliating part of all is that they want us to return our cards to them (in the enclosed envelope for our convenience) and being told in writing “Do not attempt to open another membership with Automobile Club of Southern California!!!” When, just 4 to 6 weeks prior, a letter from AAA came in the mail to inform us that I had used my 4 annual tows, and then was thanked for being a Plus Member and how AAA looked forward to serving us for many years to come.

I hope you can understand how confusing and unsettling this whole situation is for us. We only utilized benefits we paid for. As to where we want the car to be towed to shouldn't be an issue. A tow is a tow, which means you're relocating the car, no matter where it is to be picked up and dropped off at. That is my car, my decision, and the guidelines do state, “It will be towed to a destination of your choice within 7 miles in any direction from the point of breakdown." I do want to appeal this decision, of course. I also want to know why, out of the blue, an investigation of our services was done for the past 4 years??? Why weren't we given a chance to meet with someone about the investigation's findings, explained in detail what exactly their letter, service log information and how and who came to the decision to terminate something we've paid for, used, added another member, and feel we deserve more than some investigator’s opinion on why we use a company’s product, rather than commend us for years of loyalty to something we felt was there when we needed it. We now have mixed feelings about loyalty and how gratitude is shown to their company’s members.

I would appreciate any feedback as to how we should correctly approach this matter. I feel we've been deceived by this well known company for simply getting what we paid for. I read the Member Guide over and over again, and can't find anything that fully explains the Club Bylaws regarding terms and conditions. I can't find it on their website either. Also, what was it that made them choose us to investigate??? Clearly, not our 4 calls a year, or the total cost of services rendered. There has got to be other members that use their benefits many more times a year than we do. Were they investigated as well? Was everyone who's a member? I am open to speaking with anyone with some insight on how to get an appropriate outcome for both us as members, and AAA as a provider of services. Thank You!

The driver of the tow truck stated that because he thinks that the car can be taken with a regular tow truck, that I must pay the $20. I asked the driver why is it then that the last time my car was towed, it was used by a flat bed with no extra fee. The driver eventually decided to tow the car only to come back to me and state that because my tag is out of date, then it is $75 to tow it. I refused to pay that fee and did not understand why a service is willing to charge for a free service that I have paid for.

They told me that I re-parked my car after the accident, but I told them to look closely at the picture as possible. If I re-parked my car, wouldn't the accident from the tire to my fender and driver side be ALIGNED incorrectly? But the picture clearly shows that it's still aligned straight from the accident. So anyway, his insurance sided with his story and told me since I have no witness or a cop, they sided with his story because now it's my story against his.

My AAA agent, LISA **, didn't even bother to help me with my case. Isn't AAA supposed to be there and help you as much as possible? She basically said the same thing the other insurance driver told me. SHE didn't even ask to SEE the pictures. If you're an attorney, please email me. I need a lawyer. AAA has ruined their reputation because of this. What do I have insurance for if they won't bother to help me?

AAA answered that if the car was involved with the accident and you DO have the "full" coverage from your auto insurance then, AAA won't pay for the towing, but if you DON'T have the full coverage, AAA will pay for the fee. NO ONE has verified my policy with me and no paper was signed at time of towing. AAA allowed their contracted towing company to claim the towing fee directly to their member's auto insurance without my authorization (not to mention the fee is unreasonably high). The fact is I do not have towing service added to my auto policy, that means I DO NOT have "full" coverage.

AAA membership should cover this expense, so I had to pay off the fee before picking up my car from the shop. When I talked to AAA office, they put me on the phone with the towing company. I had to deal with the towing company. By the end, AAA agent still didn't want to help me to solve the issue. Apparently, AAA does not have any idea what happened. I am very disappointed in AAA's service. AAA's negligence toward my case is very unsatisfactory!! Members, please be aware of your auto policy and always double check with AAA before using or calling for service.

Original Review: May 30, 2013

I and my husband have visited this location 5 times in the past month to get an oil change and an inspection - they keep sending us away!. Each and every single one of these times we were told, not today, come back again another day. Two times for our oil change and 3 times for our inspections. The same thing happened again today after visiting there 2 times before for our vehicle's due inspection. Again, we were told to come back another day!

Our inspection is due no later than tomorrow. My husband had to argue with the manager there (Melvin? - same guy every time), so then he allowed my husband to leave the car there and was told that he couldn't guarantee it would be done today, or even tomorrow, for that matter. So here we are without transportation because of their poor customer services.

Note: There was also an elderly lady there the 2nd time we visited, and she was telling a female employee who was working there that day that she was rude and nasty. The female employee just looked at her and responded with an 'I don't care' attitude and said "Oh Well!" I would never EVER recommend this company again to my friends and family! AAA Roadside service is great, but their car care centers are sorely lacking in business ethics and customer care. They really need to crack down on their employees before they drive all their business elsewhere!

Two hours go by and nothing. I called again, and they tell me that they are going to get a hold of that person, and that the person will be calling us. The man calls us and asks us where we are. We gave him directions again. He says he is in Victoria and that it will be an hour to an hour and a half before he gets there. I explained that it's very hot and that we can no longer have the AC on; and I also explain about my husband's health. He says that he will try to call someone closer, but he never does. I go outside, but no one stops. By now, it's over 2 and a half hrs. When we got a call from someone from AAA, they explained that there has been some misunderstanding, and that someone will go and help us in an hour or so. By now, I am very angry and start to cry in anger. I told him that it's alright, and that I am going to start walking and see if I can get some help ahead. I hung up and that was the end. I never got any more calls.

I walked about half a mile when a truck stopped and a couple and their adult son asked if I needed help. I had been crying, so they noticed and asked if anything was wrong. I told them what happened with AAA, etc. Afraid and all, I get in their truck. Thank God they were nice people. They took off the flat tire and put on the doughnut spare, but told us that the tire would not make it to Houston. They took us to the closest city behind us and left once we got to a garage. We asked for their names and phone number. We want to get them a gift when we make another trip next month.

That was not the end. The tire was torn on the side and couldn't be fixed. It was Sunday, May 19, 2013. The garage attendant told us not many of those places are open on Sunday's. We called Wal-mart, but they didn't have the tire. We went to a Firestone close by. It was open, but didn't have the tire for our car. They called Corpus, the next larger city, and they had one. We went to Corpus Christi, had the tire installed, and we’re on our way to Houston. By then, it was 7:00pm. We hate to drive at night. I can't see that well at night, and he doesn't drive anymore. We arrived at the hotel at 11:00pm, tired and disappointed at all that happened.

I bought the road side assistance insurance because of our situation. We saw a commercial and thought that was what we needed. The commercial is a lie. I will never recommend this company to anyone. At our age, we need to depend on a company that is reliable and no-nonsense. They prey on people like us and don't deliver. This is a true story! Check the video I took, not one person slowed down to help us. It scares me to think about this happening at night. We have traveled at night and some of these highways are scary. Sorry, had to mention that.

The truck was totaled over 3 months ago. We requested to have the truck removed from our policy. The truck is still on the policy and they are still charging us premium for the truck, which was totaled in a rollover accident, which their adjuster proclaimed as a total loss. We have repeatedly requested that the truck be removed from the policy. They keep saying they will remove it and refund our premium retroactively to February 14, the day after the accident. But it never happens.

This month, when we asked yet again to have it removed, they said they would and then promptly set up an auto pay draft for June 6 which includes premium for the truck they have yet to remove from our policy. They set up an auto draft payment that has neither been requested nor authorized by myself or my spouse. Their customer service reps and supervisors are rude and unprofessional. They talk over you, yell at you and don't listen. I canceled my roadside assistance membership today and will be canceling my insurance very shortly. They don't care that they've lost a longtime loyal customer. They are the worst company ever!

Friday afternoon, I had still not heard anything about the truck so I called once again. When I inquired as to why it was taking so long to perform the maintenance on the truck, the owner Pat become short and belligerent stating they were too busy and making excuses about employees not showing up for work. The basic maintenance work that needed preformed on my truck should not have taken more than an hour. My truck was in the shop for 1 and 1/2 days. The owner was rude, defensive and made excuses for the shop's poor performance. No self-respecting businessperson or mechanic should take a day and a half to perform simple maintenance or become belligerent when questioned about the delay.

I recently received a letter marked May 2, 2013, stating that my claim has been closed. After repeated calls and complaint to the company about my frustration regarding this unresolved issue, they closed my case? I am the one, not AAA, who initiated any time for the driver to come out to fix this issue. I conceded that because of my shift work, there is an obvious conflict scheduling a time for this issue to be resolved. Repeatedly, I asked for a set day. The answer I received was of the company repair driver would place a call out to me after 10:00am. Several times, this call never happened; and several times, I had to initiate a call asking about the driver's whereabouts. I took this matter over the claims adjusters head and spoke only once to her boss. I made repeated calls to him and left messages, but I never ever received calls back. Now, here I am, five months later, with an unresolved issue and filled with disgust and frustration due to this company. I called the national number in order to place a complaint with the company, about my local AAA office on May 2, 2013.

May 2, 2013 was the day the driver was supposed to come out to fix the broken board. Instead, I had to call the local office at 12:30 and inquire where he was. The driver finally called me after 2:00pm, while I went out to pick up lunch. I promptly returned his call and, yes, I received no call back. This day I wasn't due to work until 3:00pm. Perhaps, I didn't mention that in March, when I was doing a week long day shift, I was told the driver could fix the part while I was at work. Yes, I was told that the driver would come the following day (a Wednesday) to my job to take care of the matter. The driver never came, nor did he call to reschedule. Now, it's May and I have received a letter about my case being closed. Please advise.

I was baffled as to why she could not locate me. Again, I begged for her to send someone out saying that I would guarantee payment via credit card if I didn't have an up-to-date card. She refused stating that policy would not allow her to send out a tow truck unless they found my information in their system. Well 2 hours later, I ended up getting my own tow truck. As soon as I got home, I checked my wallet and found my current AAA roadside assistance card. Unbelievable! From this point forward, I will never pay another dollar to AAA for roadside insurance or any other purpose. I would urge others to do the same. I don't normally post negative reviews, but I feel incredibly mistreated by a company I loyally paid and supported for 15 years. Please, please stay away from AAA if possible.

He said, to my dismay, that his truck couldn't get me because I was on a dirt road (despite me explaining that to the call center operator) and that he would let them know, and someone should get back to me. Well I never got a call back and it was getting cold in the windy night air. I was getting a bad feeling about this. I called back AAA and there had not been any arrangement made by them to get someone else. After about 20 minutes waiting on hold while they tried to solve the problem, the operator told me that what the driver told me was wrong and they had nothing that could help me. She also suggested sending a bill to AAA, but the tow service wants money now. So now after hiking earlier that day, my friend and I had to hike 8 miles along a darkened highway to a gas station. Both exhausted by the time we got there around 11:30PM.

The station attendant was very nice to us. We found a stranger with a 4x4, who offered for all the money in my wallet to try and get us out. He happened to have a winch in which he was able to pretty easily pull us out. Thankfully we did not get struck on the highway shoulder on the way walking there to the gas station. What is disappointing is that AAA did not have a contracted 4x4 service truck in a big metropolitan area (which was not far away).

Do not get trapped on a dirt road if you are one of the many people that like to hike in the wilderness. What if the cell phone doesn't work? The person who pulled us out told me that about two years ago, he found a 60-year-old man who had died at his vehicle in summer on a dirt road within sight of a highway because he had a medical condition. Don't get trapped without backup communication. This situation of ours could have potentially been a lot worse. Thankfully, a stranger came to task when AAA couldn't.

I have told him that I do not believe it to be a coincidence. Car owners, beware. Do not take your Honda to this car care center. They have caused a problem that did not exist before they had their hands on it. What is worse, they refuse to acknowledge any possibility that they had anything to do with it - even though they had to remove/replace seals, and disconnect many items in order to carry out the original repair.

I know plenty of people who can fix my car for a much lower cost than $2600 that they are claiming is going to cost to fix. They are ripping me off, and they are so unprofessional. I would never suggest using them, or giving them any business! They are also trying to charge me $1400 if I take it off the lot without them fixing it for storage, but if they fix it and get the money, then they aren't charging storage fee. If someone is going to charge you for storage fee, I believe they have to tell you up front, and not once it has been there waiting on insurance claims and what not. Overall, I am very unhappy with their service, and I would not suggest going there unless you are willing to be ripped off and pay more than you need to.

So he dropped off my car in the driveway like I asked. I pulled it in my garage and fixed my brakes. Well yesterday, Thursday, March 14, 2013 was the first time I drove my car since it was towed. I opened up my truck to clean it out and discovered a surprise. Your AAA driver was gone for an hour because he pulled off and went through my car. I had an open bag of Craftsman toolbox that was just purchased a month ago at Home Depot full of tools and water lines and electric cords for dryers and ovens that I use for work and they're gone, bag and all. I had a new set of jumper cables and it's also gone. I had a new car jack that OMG is also gone and a cheap folding chair that is gone. I have a first aid box that had a zip tie to keep it locked. The zip tie was cut and the box was dumped upside in my truck.

I'm very pissed off about this. I would like to either see my belongings that your AAA driver took from me or the cash value of the items missing. The most important items are the tool bag that was full of good and expensive tools and my car jack. I am pissed about the other items, whatever. But if this does not get resolved, I will contact law enforcement and all local media including Channel 2 news. I will make sure everyone knows AAA is a thief and that they can't trust your drivers to pick up their vehicle and take it straight to their houses without stealing items out of their car.

I realized later after my complaint to AAA about sending me someone not having the right equipment was not in my favor as I was told that they called 10 tow companies and nobody was available to come help me due to my situation that nobody wanted to put their drivers in any unsafe situation? I was shocked! What unsafe situation? Where did they get that information? As this was a side road to my friend’s driveway, nothing was unsafe about it.

The first driver that came out and I had conflict with told AAA this? Unbelievable! I told AAA that I didn’t feel that they wanted to service me as they told me that they could send someone to me as a cash tow. What cash tow? Are you kidding me? Why? I told AAA that I spoke with the same tow companies they stated that were refusing to service me as I had called them prior to my renewal and they were fine with coming out to help me. And why are they all of a sudden not able to? I just got off the phone with the driver telling me he was working on getting someone to me. And as soon as I hung up with the driver, the phone rang again and it was AAA telling me no one would be coming to assist me. I told them I just got off the phone with the driver and he said he was coming. The driver told me that AAA did not want to pay for the service. So I told AAA this and they dodged the question stating again the safety of a driver and tow trucks.

After 4 hours of waiting for service, I was being told cash tow or nobody. But now that I confronted AAA with their refusal to pay the tow company was the reason, as the tow company told me this and I was calling them back to confirm nobody was showing. So I hung up to call the tow company back with no answer. I tried calling back the phone number on my caller ID from the driver and got VM. A few minutes passed by and AAA called me back and said they spoke to the owner and nobody was coming and now not even for a cash tow. This is what I call out a conspiracy of scam. I told AAA to cancel my renewal from today as they couldn’t help me and I own a Jeep, which means if I ever get stuck, there will always be a reason why they can't help me. I was stuck and a girl btw. AAA told me, “Sorry, Customer Service is closed for the day to cancel membership but I can put a request in.” (Of course AAA is closed now.)

This whole ordeal wasted my entire day. This is a bunch of crap. AAA, I won’t be back ever again. Northern New England, AAA is a scam. They will send out a mom and pop shop and of they are not equipped to help you out of your **. I want to make sure I make it clear that there was nothing unsafe about winching out my jeep that was stuck that left my wheels spinning on ice. How did AAA come to that assumption? Nobody else came to help me so they just took a pissed off driver’s word? Unfair business practices! I plan to take pictures of my vehicle tomorrow of location etc. and post tomorrow night. I now am on my own to figure out how to get my jeep out. :(

Unfortunately AAA considered us to have reached our destination, even though we no longer had a vehicle to help get us back and forth to the hospital with my handicapped mother. So they do not reimburse you for a rental car at all since they consider you to have reached your destination. Doesn't even bother me that they don't pay us for food or lodging, but come on, a rental car reimbursement for 3 days would have been a really big help. I guess they figure if you've reached a city but have no way to transport you around, you are OK. Parents are 80 years. I can't imagine what my mom would have done had I and my sister not have been with them. No thank you AAA!

I told AAA that every review I have read of their battery warranty came up with close to the same results, no new battery! He said he was embarrassed and felt bad but he would get in trouble honoring the warranty. AAA customer service called me and basically said have a nice day. He left while my mechanic jumped me and I went to Sam's Club for a new battery. They tested it, came up with no draw and bad cell! I bought one of theirs for $89 and peace of mind. Run, do not walk, if AAA tries to sell you one of their pieces of junk! In the first 30 minutes after this episode, I had told about 30 people my story.

So I called AAA and after being put on hold several times, the woman stated that they would not replace the battery because I did not drive the car 10K in a year. No one ever told me this when they sold me the battery and she tried to claim it is on my receipt and it is not. So AAA cost me a tow (because of their negligence) and a new battery and labor charges to put it in. I am so disgusted and have been through 2 days of needless aggravation. I have 3 receipts for the 3 defective batteries. I take very good care of my vehicle and this is just not fair. I want them to pay for the battery because it was under warranty and their agent was not inept enough to know the battery was dead. I also have receipts for the new battery that I had to buy and labor to put it in. The woman on the phone (AAA) hung up on me when I asked for her supervisor.

Your response was to immediately send a tow truck to pick me and my car up at my house. Luckily, I did not go to the mechanic shop or let them tow my car because when I called to double check if they actually had the tires available, the shop did not have the tires and couldn't even do the work till tomorrow! Thanks a lot AAA. You "Accidentally Almost Abandoned" this pregger girl at a mechanic shop in the freezing cold. For future reference, you should let your customers know that you are not responsible for finding out if the place where you abandon them can actually be helpful to their needs! A heads-up would have been nice and I would have called the mechanic shops myself ahead of time. But honestly, isn't that your job?

To add the ultimate insult to injury, he said that I needed to put a battery charger on my car (which I borrowed from a neighbor) to get it running again. So in effect, he did nothing except damage my car. I contacted AAA Consumer Complaint Department and the representative told me to send her estimates for the roof dent and a copy of the bill for electrical repairs. After doing so, she informed me that all of their contractors are "independent" so AAA has no liability. This is a bunch of Cow ** as far as I am concerned, because I contacted AAA and not some "independent" for assistance. So it will cost me $447 to get my car repaired for having AAA "service" when all they did was damage my vehicle without ever starting it or furnishing any sort of service.

In the morning, I called AAA on her behalf to see if service had been sent by one of the other motorists. The 1 800-AAA-help representative could not find any information on this lady even after I supplied him with her name and her billing address. I am so surprised at the lack of service provided by AAA. Leaving a lady stranded in the middle of nowhere at night time like that is not only poor service but also dangerous! Shame on AAA and their negligence!

The next day, I spoke to someone in the main headquarters. At least, this was what they told me. I told them what happened and told them I would not pay to renew my membership with them. I was told that next year's membership would be taken care of and they did not want to lose me as a customer since I was with them for so many years. I agreed that if they were to cover my next year's membership dues, that I would give them another chance ...

Well, now it's time and nobody cares at all. I have called so many times that I have lost count. I decided today to contact you, after an extremely rude person told me that there were notes in their system that there were no tags on my vehicle when this happened (which by the way is a complete lie). And then, she told me she was not going to help me(!), that a supervisor would call me. I had kept very calm and very patient until this point. And now I have been called, in not so many words a liar. I have been lied to.

I was left stranded by a company whose main job is to help stranded people with their vehicles as well as told that they would renew my membership for my family with no intentions to do it. I asked for a call from the manager of the Florida team and, again, no one by this title has called. I received one call and every time I call this person back, their voice mail is full and I cannot reach anyone at their office. Do with this what you want. I have never been this angry and been treated so poorly before in my life. I hope AAA is happy with what they have done.

After 20 minutes of testing the battery, he told us that it had to be the alternator or the starter that was preventing the battery from working. I felt that this was odd because my wife had just picked up the vehicle from our repairman, Accu Tech Unlimited, and he checked both the starter and the alternator as a part of the service we had just received. Our repairman at Accu Tech Unlimited would not have allowed my wife to have driven the vehicle home knowing that there was a problem with either the starter or alternator. When the driver told me that the battery could not be replaced, I said to him, "Let me be sure that I understand what you are saying. The warranty on the battery can't be honored because the alternator or the starter is not working?"

I then asked him which one was it, the starter or the alternator, and he said, "Well umm, the starter?" I then said, "So you are telling me that because my starter is going out, that keeps the battery from not charging and not starting?" He then began to stutter and say, "Well umm, let me call in and see." He never said who he was calling and who he was going to see. He did call someone and was on hold for 45 minutes. The drivers name was ** and the name of the company was Natomas Towing & Transport, 271 Opportunity Street Suite H Sacramento, CA 95838, 916-925-3366. Terrible service.

They then gave the driver directions to the AAA repair shop in Glendive, which turned out to be a body shop and not a mechanic. Luckily, the tow truck driver knew of a mechanic's shop and took him there, where the alternator on the truck was replaced. The tow ended up costing us over $100. Thanks AAA. We won't be renewing our membership.

Second issue is my tire was warped which could have caused a serious risk in my life. I put my life in their hands in thinking their establishment would hire individuals who understand and know their products. I now have to spend three extra hours out of my time to get four tires replaced. I could have them replaced at AAA and not pay the extra expense. In addition, they cracked my key fod and stated they didn't do it. I recently bought the key fod and know for fact it was in great condition. I will make sure to share this information with others and I have taken photos of my tires.

Well, I didn't have any money for that game with my car and I called customer services of the AAA. Every time somebody else was on the phone with me with some story, they will call that place to talk with them. One of the customer representatives couldn't find that place and said that place doesn't exists. Well, it's been two months and my problem is the same. I went to vehicle inspection again, and they said, “Mrs., this problem is not fixed.” I showed all my papers from AAA and I said my problem about talking with customer services and complaints. They told me there are same codes us before they didn't do anything or they put on some wrong parts in my car. The time of the registration of my car coming and nobody does anything. After all this circumstances, as a good American, I called Washington, DC complaint services and told my problem. They told me to find this page and tell my problem. If you don't do anything, I should call again. After this letter, I expect somebody call me and talk to me or talk to this people AAA repair services about my problem.

I waited all afternoon and never got a call. The next morning, I call the garage and found out there was no such friend, but the garage was his employee and they couldn't check the vehicle on this day, because they had too many vehicles waiting. After telling the person the story from the driver, I was transferred to the owner. He apologized for what the driver had done and he told me he will have the vehicle checked right away and will call me back. I got a call back and was told they needed to replace the starter. The quote was $260.00 and I will have the vehicle back that afternoon. So, I agreed and was returned the vehicle that afternoon.

On 11-13-12, the vehicle started making a loud noise and I took the vehicle to the dealer Massey Yardley Chrysler located at 777 N St Rd 7 in Plantation. They couldn't find the problem and didn't look at the starter, because I told them it has been just replaced. On 11-03-12, after having the vehicle for 8 days and having to rent a vehicle, they checked the starter and found out it was an old bad starter. They replaced the starter and I had to pay $743.46. I did get my vehicle back on 11-19-12. I returned to American Fleet Automotive on 11-21-12 and explained the situation and requested a refund. They said the starter they installed had a 12,000 mile guaranteed and they will first have to keep it to have it checked. I was told come back on Monday, 11-26-12, to give them time because of the Thanksgiving holiday. It was obvious the starter was an old starter.

I came back on Tuesday, 11-27, and was told they didn't have the starter back. This continues for over a week and a half. I didn't get back the starter till 12-07-12 and was told the starter was good. It was obvious by looking at the starter it had been fixed. I was told they will give me $160.00 in service in exchange. After dealing with them and not trusting this garage, I told them I deserve the full amount in cash back. American Fleet Automotive wasted my time and I had to pay for the dealer to fix their mistake and installed a damaged starter. I was told to leave the premises. I am requesting a refund for the full amount of $260.75. These people are not to be trusted.

I knew better but took him at his word and replaced the alternator and put the battery on a trickle charge overnight. I checked it in the morning and the lights in the car barely came on for a few seconds. The two most common reasons an alternator will overcharge is because of a bad ground or a very bad battery. I checked my ground and everything looked good. I had my wife call expecting that they would be honorable, but they told her that the battery was fine and that it just needed a charge. When she told them that we had it on a charger and it did not charge, the man said that there must be something wrong with my charger because the battery test fine.

After I left work on Saturday, I took the car down to the local AAA office and called for a service call while at the office. One guy in a truck came by and said he would not help me. I was stranded and needed a jump just to get back home. Finally, a second guy showed up and said that he would help. He jumped me off, tested my battery and again refused to replace it and said that my alternator was overcharging and that was my problem. I told him it was a new alternator. He responded that unless his tester says it is a bad battery, he cannot replace it. He also said that they can only charge the battery at that location only during certain hours of the day.

I finally got very frustrated and went and bought a battery from Advanced Auto as I know they honor their battery warranties from previous experience. Once I replaced the battery, the alternator tested fine and was not overcharging any longer. This just proves it was a bad battery and that AAA had no interest in getting the car back on the road or honorable servicing a client’s needs. I have done several internet searches and come to realize that this is a common problem when dealing with the AAA battery warranty. I wonder if there is a class action lawsuit.

First, she was unable to discern where exactly I was located (I was calling on a cell phone. Do you not have the ability to track GPS?). She commented that downtown Pittsburgh was a pretty big place and did I know if I was near streets or avenues. I explained I had just come over the 16th street bridge and turned right onto Penn Ave. I identified the fact that the Convention Center was nearby and a hotel (Weston, perhaps? I cannot remember). She wanted to know if there was a bank nearby. Should I have been alone, it did not feel like a safe place to wander around looking for landmarks to make the dispatcher happy.

I explained that the car was a green Toyota Highlander, with all wheel drive. Plus there was a Thule box on top and an Adirondack chair strapped to the top. She said that because the car was an all-wheel drive, a flat bed truck would be needed (with the typical first come, first served 45-minute wait); but that there would be no place to take the car until Friday since it was the night before Thanksgiving. So she asked, "Where exactly would you like to have the car towed?" Great, how the hell did I know? Luckily, my daughter lives nearby but really, what sort of a question is that to someone who is a stranger in the town? Then she mentioned that the chair would have to be removed from the top of the car and left by the side of the road.

"How many people?" she asked. "Three," I said. "Well that would be another problem since only two could ride with the tow truck driver." "Great," I thought, "leave one of us in the chair." So as it was feeling like the end of the world and pretty dismal and not much to be thankful for, I tried the battery one more time and thankfully it started. The bus arrived, we picked up our nephew and we're on our way for a family gathering in West Virginia. We were terribly disappointed with the AAA Pittsburgh dispatcher who offered little helpful advice, except for a huge sigh of relief when the battery finally turned over. We were shocked that there did not seem to be at least one auto service center in the city that would respond to emergency situations during holiday periods.

Dodge Co. Sheriff’s deputy arrived at on the scene and we inspected the vehicle. I started the vehicle, put it into gear and the tires spun, but it remained stuck. The officer determined that the incident caused no harm and it looked like only body repairs to the left fender, front grill, and hood. After speaking with our daughter and since no other vehicles or other property damage occurred, he decided it did not warrant a citation and said we could get our vehicle out the next day. Therefore, on Thursday, November 1, 2012, I called AAA to arrange for a tow. The vehicle was approximately 70 feet off the road and could easily be pulled out with no obstructions. It just needed to be pulled out onto the side of the road and then driven to our home. AAA arranged for Reliable Truck & Auto (located at 525 Pine St. Hartford, WI 53027, phone: (262) 673-0477, fax: 262-670-0845) to service the call and I met the tow truck driver at the car around 9:15 am.

The driver of the tow truck, Steve **, got out of his vehicle and looked from the roadway and stated that this was not an AAA tow because it was too far off the road for AAA coverage, saying it was 200 feet off the road. I disagreed with him. Then he admitted though that he would not have to do anything special to pull the vehicle out. I then told him not to worry about it and I would get the vehicle out myself. I left to head back to my shop (2 miles away) to get the equipment in order to remove the car. He then called me and said he was responsible for the vehicle by state law and that he called the police to make a report and police were sending an officer to the car because he determined that it was a reportable accident. At this time, I informed him that the police were called the night before and that the Dodge County deputy had already determine that there was not enough damage to file the report or give our daughter a citation. (Apparently, before calling me or knowing that the incident was already reported, he had called another deputy).

He then kept saying the insurance would cover the tow. The insurance company will cover it. He kept on emphasizing that he was under obligation to the state to make this determination. I kept stating that it was the Deputy at the scene, at the time of the incident that had already made the determination that it did not. The car, a 2001 PT Cruiser with 148,000 miles, did not warrant making a claim for basically cosmetic repairs through the insurance company. I went back to the car, spoke with Steve, and told him I thought he was going to charge me $250 to tow the vehicle out of pocket, instead of using AAA. He assured me that he wasn't like that and I would be treated fairly. I called AAA and also stated that the car was not 250 feet from the road but 70 feet. They stated I could file a reimbursement claim at a later date if I felt that the coverage denial was inaccurate. I told Steve I wanted the vehicle towed to my shop which was 2 miles away. Then he said he couldn't because he determined the vehicle was totaled and by law, he had the right to take it to his shop in Hartford. I disagreed but wasn't sure what the law was so I didn't argue any further. He said I didn't have to be there when the police would arrive, so I went back to my office.

Approximately 10:45 am, Dodge Co. Deputy SGT S. **, called and arrived at my residence (office) and handed me an accident report before he ever came to speak with us or my daughter. I asked him why and he said the damage was over $1,000 so he had to write it up. He also gave me a traffic ticket for my daughter for inattentive driving (R855073). I asked him why he was issuing a ticket today after the officer who met us at the time of the incident determined that she managed to control her vehicle and caused no other property damage except cosmetic repairs to our car. He said he had been doing this 37 years and he knew best. I called AAA at 7:09am on Friday, November 2, 2012, to arrange delivery of the vehicle from Reliable Truck & Auto to Ron’s Bump Shop in Slinger and wanted to know what I needed to do. They informed me I needed to pay for the towing charges at Reliable before it would be released. I also re-informed them that I had thought the tow would have been covered by AAA as it was less than 70 feet off the road with no obstructions and they said the tow truck driver informed them that it was 250 feet off the road. I told them he was lying and they decided to believe him.

When I went to arrange for the vehicle to be towed to the auto body shop in Slinger and asked him what he charged for the towing. He stated he did not make up the bill because he was driving but said it was two hours towing at $125/hour + a $85 hookup fee. I stated that I wanted the vehicle released so it could be towed to Ron’s Bump Shop in Slinger for an estimate. Steve then told me he had to make reimbursement to the property owner for the damage done to the property as he was responsible for making restitution. I asked what damage and he said the knocked down trees and grass. I asked how long that would take and he said 3-4 hours at $125/hour. Looking at the area the vehicle went into did not warrant much repair. It was hunting land that was long grass and scrub brush. A couple of the scrub brushes were bent over along with the long grass where the tire tracks were. I told him I would take care of the damage and he then replied that he needed to contact the property owner. I again asked him how long that would take and he said 1.5 hours at $125/hour.

I again replied that I would contact the homeowner and make restitution (which I did and we worked it out). The property owner laughed about restitution as the only damage was bent over grass. Steve then said he needed the homeowner to contact him to release the vehicle, which they did. I then told him I wanted the truck moved that morning to AAA and I would be calling it in. He said he needed to see the title that no liens were on the vehicle, a driver’s license, AAA card and the bill paid before he could release the vehicle, to which I agreed. I called AAA at around 10:30am to report the difficulty I was having in getting the vehicle released. They said that to get the vehicle covered, I needed to have the tags (license plates) with the vehicle, as the tow truck driver said there were no plates. I informed them that I had the plates as the tow truck driver told me to take them from the car before he left, but that they would be with the vehicle by the time Reliable towed it to Ron’s Bump Shop.

Upon arriving at 11:15am, I gave Reliable Truck a copy of the title, my driver's license, my AAA card, the vehicle plates and offered to pay for the tow on the spot. Steve from Reliable kept on saying he didn't have the bill ready. I asked him when and he kept avoiding the subject. I pressed him to give me a time when he was going to get the vehicle and the bill ready. He stated that he would get the vehicle to Ron’s by the end of the day and give the bill to Ron. He was not specific as to an exact time and I told him AAA would not cover the tow without my being present. He kept on asking me why I was doing this as it was obvious he was upset that insurance wasn't paying for it and delayed doing anything until noon. Meanwhile, he had two employees sitting around doing nothing for at least 45 minutes. I observed one employee behind the desk area playing video games on the computer and another driver sitting around the lounge area staring off into space.

At 11:44, I called AAA to inform them that Reliable was taking the vehicle over to Ron’s Bump Shop. They reiterated that I needed to be with the vehicle for hookup and that the driver would determine if I needed to be with the vehicle or not. I informed them that Steve from Reliable said he would take the vehicle over by the end of the day and that Ron’s Bump Shop was going to pay him. They did not take my word on that and called Steve from Reliable. They put me on hold and 5 minutes later, the woman who had talked to Steve was so frustrated with him that she did not want to talk to him again but he confirmed that he was going to release the vehicle and that I did not need to be there.

I then decided to wait for Reliable to tow the vehicle as I still was not sure if I would be covered. At or around noon, one of Steve's employees left. Three minutes later, Steve and the guy from the lounge left. I waited for 10 minutes then called AAA again to ensure that they were going to cover the tow. I reached a customer service rep and they again said I needed to be with the vehicle for coverage to begin. I told my story again what the tow company was going to do and then said they would cover it. Still, I decided to wait for Reliable to tow the vehicle until at 1:06pm. I called AAA and asked what type of timeframe is allowed for a tow company to respond to a service call. The AAA service rep said 45 minutes. I had originally called AAA at 10:30am to have the car towed from Reliable to Ron’s and Reliable Truck & Auto still had not responded to the call at 1:06pm. That's over 2 hours later.

The tow company was informed of my request. I had brought all the necessary paperwork and items in for AAA coverage of the vehicle. I had offered to pay for the service call on the spot and was willing to wait at the vehicles location by the tow company until they were ready to tow the vehicle in a reasonable time. It was 50 degrees out, sunny, virtually no wind and two of the company's trucks sat there for over 1 hour and 45 minutes while I was there, along with his two employees. The AAA service rep offered to call Reliable Truck & Auto to find out when they were going to take the vehicle over to Ron’s. I said okay but then asked him what the bill was for the towing. She put me on hold for five or so minutes and upon return told me she had talked to Steve and he said it would be towed there by the end of the day. When I asked her for a cost of towing, Steve had said he couldn't give it to me as he didn't have it ready yet. She then said it was okay for me to leave and not be physically present when the vehicle was towed.

After waiting for them until 1:20pm, I went to Ron’s Bump Shop to speak with Ron. I had previously spoken with him about the possibility of the car being towed to his place and an estimate from him for the damage to the car. Upon arrival, I authorized him to give Reliable his cost for the hourly tow and hookup charge that he quoted me earlier in the day and would seek reimbursement from AAA at a later date. He informed me that the charges were over $634. I was flabbergasted at the price. He couldn't believe it either. I informed Ron that if Reliable's original charge for towing was accepted by them, to tell the driver to take the car back. I then left to get back to work as I had taken a lot of time off of work to deal with this issue. Later in the day, I called Ron’s to see what had happened. Ron informed me that the car was there but paid Reliable Truck the $634.00 because Steve from Reliable threatened to charge double if he didn't drop it off. Ron gave Steve the check so there wouldn't be any additional problems with the car and didn't want to have to pay double.

Later in the day, I called Silver Lake Towing from Oconomowoc about their typical fees for a tow out of pocket. They are located approximately the same distance away from the scene as Reliable Towing (approximately 11 miles). They charge $3.50/mile for the tow and a $55 hookup charge. Assuming that the round trip may come out to 30 total miles, the charge would be 30x$3.50 = $105 + $55 hookup charge = $160 + tax. A far cry from $634. It appears to me that Steve from Reliable Truck & Auto was trying to run a scam on the insurance company and then got mad about me calling him on it and charged me exorbitant fees. Why this person and company are endorsed by AAA is beyond me. He is an outright crook and should not be allowed to have a license to run a tow truck company let alone an AAA company. He should be fully investigated for his downright lies and deceitfulness. This company brings great discredit to the AAA name and service. He refused to release the vehicle again saying he had the right to keep it.

The dispatcher who sent the truck also suggested the AAA auto care plus garage. She said they would look at the car; they were open today till five. This was 1100 in the morning and they would assess the car within one hour and give me a call within 1 hour of assessing the situation. They would do their best to get it done on that day. That was what I needed done and that's what I would have been most appreciative for. As it turned out, that was an outright lie! I dropped the car off at the shop. The desk attendant, Brian, said he was busy, he might be able to get to it in an hour to do or three cars ahead of me and he only had two people working. I realized this was the situation and I let them take the car.

After an hour and a half, when I did not hear from them, I called the shop back. It was about 1 o'clock. He said they had not had a chance to look at the car and I let him know that I was supposed to be making a 10-hour drive to Kentucky and I really needed to leave tonight. I wanted to make sure that he understood it was a level of importance for me to have the car back today if at all possible. He assured me that it would. They would at least attempt to have the car ready today if it was possible.

About 2 o'clock I received a call from the garage. I was unable to answer the phone before it went to the machine. I immediately called them back. I called and called over six times to get no answer and had to call AAA corporate headquarters and have her transfer me into the garage. The message that Brian left with the desk for me simply said I did not leave the keys and that he was unable to look at the car. However, the fact of the matter was the tow truck driver asked me to leave the car in neutral. In neutral, the keys cannot be removed from the ignition. Therefore they were and had always been in the ignition where they should have been, according to the driver asking to leave it in neutral.

I was obviously a little frustrated at this point but Brian had once again assured me that they would attempt to have the car done by 5 PM so I could leave that evening. At 4:45 when I had not heard from them, I called the garage. The phone rang and kept me on hold for 10 minutes before they answered the call. Then the attendant said that they had not even looked at the card to assess it and that Brian had called me and told me that the car was not ever going to be looked at until Monday. This of course had never happened or I would've made arrangements to have it moved to some company garage somewhere else.

I am now late, stuck out of town and furious. I had been lied to by the AAA representatives that they would assess it within an hour and after about seven hours they had not looked at it nor had they called me or assess the situation. And now I have to wait another 48 hours before they will look at it and they are closing and locking the garage, so I cannot get my car to take to a competent individual. I am angry at AAA that they did not enforce assessing my car in an hour. I am furious that my car is now in the hands of what I view to be incompetent people and they are going to hold my car prisoner till Monday. I need to be to work on Monday, 10 hours away, now wondering if my car will be even looked at or when. I have no confidence in these individuals.

But most of all I was never told my car would not be looked at by Monday by Brian and so I have been directly lied to by your AAA Car Care Plus service station. Please, if someone could get back to me and let me know why this happened and why there seems to be gross negligence on many levels of service in your AAA car care plus Organization in Amherst New York. I am stuck in NY due to lies and incompetence. Did I mention the repair was to replace an alternator - a 1-hour service anywhere else!

By this time I'd called AAA to demand a flatbed tow truck. It took a further two hours to arrive. The original tow was requested to take the vehicle and myself to my local repair shop (we would have arrived at around 5:30pm). By the time we were en route, the shop had closed for the day, and I had to pay an additional USD85 for a tow from my home to the shop the following morning. My local tire store informs me I'll need two new front tires at USD500+. I cannot understand why AAA Texas didn't know a Range Rover needs a flatbed tow truck! I'm attaching some images of the damage and would welcome feedback on how to seek damages from AAA Texas.

I was very pleased at that time and called two friends to let them know that AAA was topnotch. You can listen to the taped AAA phone call in order to hear and confirm this conversation. Weeks passed but I never received my $109 refund. Later, they told me that in April of 2012, there is a new rule of no refunds. It is in fine print and not easily seen. I waited and waited and finally attempted to resolve this problem by calling AAA. I was very upset and distressed when they said that I will not be receiving this promised refund during a taped phone message that they admitted took place. I hope you can assist me in resolving this issue. Thank you!

The next day, I searched my security camera footage (Luckily, the cameras are trained on my vehicles.) and watched in living color while the guy put the cable on backward. I called AAA (It took two hours to get through.), and the regular person who answered couldn't help me. The supervisor I spoke to said he arranged for the car to be towed to Midas, repaired, and then towed back to my house. He said Midas agreed to hold the bill until the investigation was complete. The car was towed to Midas. I, of course, was required to go in and talk to them. They called later in the day and said my car was ready and they had replaced the electrical wiring. I drove back and was on the phone to AAA for a tow when they said, "Stop, the alternator is fried too and must be replaced." They were closed Sunday but said I could pick it up Monday.

On Monday, I called in sick from work (losing a day's pay) and waited for the call. Finally, in the afternoon, I called Midas. They said they weren't working on the car and were waiting for AAA to approve the repair. They said they only told AAA they would look at the vehicle, not repair it. Finally, I got hold of the investigator for AAA, and she said it was my word against the technician and he said he didn't reverse the jumper cables. I told her again that I had full color video footage that says otherwise. Half an hour later, she said the technician's boss had gone to Midas himself and paid the bill. So, apparently to AAA, the customer is wrong unless they have video.

Midas called Tuesday (another lost day of work) to get me to tow it home. When I called AAA for the tow, they claimed that I had no record or notes that indicated approval to tow my vehicle back home without it counting against me. I had to wait on hold for 15 minutes while they got approval. I insisted that the person who told the lies on Saturday about Midas fixing my car and holding the bill and the free tow to and from my house call me. They said he'd call at 6:30 am on Thursday. He didn't call until 10:30, and then he was blase about it and couldn't grasp why I was upset at the inconvenience, the loss of wages, the stress, the loss of my time, etc. He said AAA did everything it could and didn't owe me anything.

How can a five-minute jump start that cost me four days, two days of lost wages, hours of searching video footage, almost three hours on hold, having to repeat my story to four different people, four trips back and forth to the repair shop, time waiting for two trucks and being treated like a liar until I presented video (basically turning my life upside down for four days) be considered "no big deal" by AAA?

He spoke to me like I was an idiot. He was condescending and rude. He acted like I just made the whole thing up. When I left the car care center dissatisfied, I ran another errand and found that my car would not start once when I was ready to leave! How’s that for making it up? I called AAA and filed a complaint stating I would not deal with Mr. ** again. Lo and behold, he calls me again. I explained that it’s awfully coincidental that my car was starting to have these electrical problems the minute I drive it off the AAA lot. He is supposed to have one of the other centers take a look at my car, but I haven’t heard anything yet. Woman: do not take your car to AAA! The treatment of women is atrocious!

That is crap and illegal without my approval. The one year we had it in 2009, we never used it so we never paid it again and the card ran out. I think this might have something to do with me checking on AAA auto insurance when I was trying to find a cheaper insurance. Florida has really high insurance in the place we lived at a couple of months ago. The guy I spoke to said that I had to go to my bank and let them investigate this charge. Now stop and go back and read where I said he told me that a letter was sent out to the members stating if you don't want to have auto withdraw, send that letter back.

Now he told me that it would take 3 weeks to 1 month to get my money back into my account, which is so unfair. I am just like a lot of people who is unemployed, just making it day by day and have to pay bills. Then, I get something like this to happen is not fair. AAA is a big joke and after this and reading all the complaints, I wish I had never joined this company. Buyers beware of AAA. I will be more than glad to pass this along to everyone I know.

It took about an 1-1/2 hr. for the truck and, of course, he had no gas with him! He wasn't told to bring any. So, he had to drive to get gas & come back. He also was told I wanted my car towed to some town in KY! I live in NC, and was stranded in SC. Now why would I want to go to KY! This lady was something else. She also asked me many times what town I was close to & I kept telling her Spartanburg, SC. I also told her I was near exit 5, SC going E on I-26! Does she not have a map? It was very frustrating & took way too long. The tow truck driver was wonderful, however.

At that point, I saw a neighbor shopping in Big Lots. I asked him for a favor to get me home to climb my fence and get in my house to get my spare car key and get a ride back to the car. I got back to Big Lots and called AAA. Again, I went through the same rigamarole and held forever. Finally the local dispatcher said that they finally found someone to get in my trunk (it was 4:12 now, one hour and 12 min. past the time they were to be there). I said, "Don't bother, I am driving my car." The excuses I got were that Infinitis have difficult security systems and there is one guy that can get into trunks and he was busy and was finally available. Really? They could have given me an option to call a cab rather than wait for 90 minutes for zero service whatsoever. I'm very disgusted and disappointed. This is terrible apathy.

The car is still being stored in Deming with half my daughter’s things in it. I have advertised it locally, and got this response from a man in Albuquerque: "In over a decade of owning and driving these cars (my family always had 240s, so I started early), not once have I ever seen anything messed up with the cam, valves, or head that will ruin all of those (not on an unmodified, non-turbo car, anyway). I had a 1984 240 turbo that was driven from the east coast with a blown head gasket, and he did pretty much ruin the engine, but he was just being an idiot. My guess is that you broke a timing belt. If the car cranks faster than normal with a different sound, but won't start, it’s a timing belt for sure.

"Even if your car has functional power steering and air conditioning (two extra belts to take off), replacing it should take less than two hours in any reputable shop, with less than $75 in parts if you don't buy a genuine Volvo timing belt and tensioner. I've done it on the side of the road in an hour when my own cars have broken them, and they take half an hour in my driveway. Unless you ran out of oil or coolant, or overheated to an epic extent, it can't be that bad." If AAA is using their affiliates to run scams on stranded travelers in isolated areas, something needs to be done.

The next day, I called AAA once again since I had just paid $120.00 to renew my membership and this time, a different tow truck driver was able to pull out. Obviously it wasn't AAA but this tow truck company (King's Towing) that didn't help me in this awful experience. But will this happen again in the future? If a tow truck can't pull me out of a little wet dirt, who can? Superman?

I have been having serious issues with AAA in Billings and in Helena. I have not gotten the service or help that I think I deserve. This all started last summer when I stopped by the Billings office and spoke with Susan ** about setting up a Bridal registry/honeymoon fund. She said this was not a problem, to come back at about 6 months out. I did this and we were looking at honeymoon locations and sites. I told Susan I would be sending her a sample of her work info that I was going to have printed on my wedding invitations. I didn't hear right back assuming she was busy.

A friend of my mother's was having a shower for me and wanted to talk with Susan verifying her info. When the friend called, she was informed that Susan had retired. I was not notified of this, hence the no response to my email. I went down to AAA and was told that Tricia ** would take over. Dealing with Tricia was an ordeal as I would leave messages, both phone and emails, and she would not get back to me. I had people going to the office to donate money to my honeymoon and they were told the registry was not up and running. My fiance called down and tried to talk to Tricia but she was out sick for a change.

He was given Joan's number in Helena to talk to. She assured him it was up and running. The next day, I was able to talk with Tricia and she said no it wasn't. Our guests were calling us saying they had left messages or stopped by and Tricia did not get back to them. Also, guests in Bozeman went to that AAA office to make a donation and they didn't have a clue what the person was talking about. This was a constant battle but got out of hand the week before my wedding. Tricia would not answer the phone or emails and we found out she no longer worked for AAA.

We were told we would be dealing with Michelle out of the Helena office. Michelle felt so bad she offered to up my membership to a premium status paid through 2013. That was a slap in the face, I felt. We were promised that AAA would send letters to all our guests explaining the situation in case money was missing. We did not have any records of what had been donated even though we knew people had given to the fund. That has not happened. We had found a resort we liked and put down a deposit of $3264.60.

Tricia had told us the travel package would be approximately $1000 less than it ended up being. Two weeks ago we were informed that the resort we were going to was closing so we needed to pick another property within the preferred carries properties. This went on for a week and a half, having to leave messages for Michelle that were not returned in a timely manner, sometimes a day or so before we heard. We were offered properties that didn't fit what we wanted. As of Friday the 20th, after a week and a half of leaving messages, we decided to get our money back and start over. This should have been done in a day, but we would leave messages with Michelle then she would leave messages with the company in New York.

At 3:30 on Friday, I went to a new travel agency who cared what was happening and worked hard at trying to get us to Jamaica where our original resort was located. That did not happen as the planes were full or cost more than the resort. Had we started this process earlier, we might still have been able to get to Jamaica. We ended up having to change where we are going and also when. This is/was supposed to be the happiest time of my life. Because of AAA, it has been a nightmare.

I understand it isn't AAA's fault that the resort closed but we have been treated poorly. We were also in contact with Tim ** who didn't return calls in a timely manner either. He pushed us off onto Michelle. We were promised conference calls which never happened; I don't know how many days I sat at home waiting for a call that never came. I was given your name as a contact and felt you needed to know what was going on in your company. This situation has given AAA a very bad reputation with all my guests. I will be contacting the Better Business Bureau to file a formal complaint. I don't know how many times we were told we were top priority. If this is top priority treatment, I'd hate to see low priority. Thank you for your time.

I will admit that at this point, I was so infuriated with the delay and false promises made by AAA for timing and the driver's lazy, rude behavior that I told him to forget it and was as rude to him as he had been to me. I opened my driver's car door to get my keys and noticed my door speaker was missing. This speaker has been loose, but it was still attached. When I asked the driver where the speaker was, he said, "I told you it was in the seat." He had not told me anything about the speaker. I have a photo that shows it is not only detached but broken. I then called AAA and spent over 45 minutes and four phone calls, trying to reach a supervisor to complain about the horrible service from Redhill Towing and the equally bad service from AAA.

I finally reached an AAA agent, who seemed to comprehend that I was not willing to use Redhill Towing to tow my car after my bad experience. He said he had put a note in my file along with a call number to reference, so that when I next call AAA, I could use another tow provider since that is how angry and dissatisfied I was with the overall lack of customer service. This agent's name is Kevin, and he gave me a reference number. This brings me to the next issue. Instead of being able to ride with the driver on Monday to the car rental agency, on Tuesday, I had to take a taxi and pick up a car. After spending over three hours on Monday dealing with this ridiculously easy task of having my car towed and then paying a taxi to get a rental car on Tuesday, I then called AAA on Thursday at 12:40 pm to arrange to have my car towed. There was no reference in my file, so I had to explain - again - that I did not want to have Redhill Towing pick up my car.

The agent assured me I could choose another tow company and they would be there in 30 minutes (1:10 pm), so I should leave my home ASAP to be sure and be there when they arrived. I'm sure you can see where this is going. Forty five minutes later, there's no tow truck. I called AAA, and they told me they reached the other tow company and they were on their way. I decided to call this company myself at 1:25 pm, and they had not even been contacted by AAA! Another Redhill Towing truck was on the way. I told AAA to cancel the tow. The Redhill Towing truck still showed up. I then spent another 20+ minutes on hold and finally spoke to a supervisor at AAA. I told her I had been promised by two agents that I could use another tow company, and she said that wasn't possible since AAA contracts with Redhill Towing for my area.

She could not have cared less about making her customer - me - happy by allowing another company to pick up my car, but she only cared about her relationship to the business AAA had contracted with. She said this could be used as a learning experience and teaching tool for agents, as if this makes me any happier or remotely feel like I am a valued customer to AAA. I have had the tow company of my choice (an AAA-approved provider) haul my car to their garage, which is what I had hoped to accomplish with my AAA membership. They are waiting to see your response before charging me for the tow, since Ms. ** would not approve them picking up my car.

As a person who works in the Customer Service industry, I know it can be difficult sometimes to deal with the public. But I also know how important it is to respect my customers and attempt to give them a positive experience, since I know that for every happy customer that raves about my restaurant, a dissatisfied customer will complain 10 more times to 10 times as many people. At this point, I am a very unhappy customer.

That was a total lie and I am astounded that AAA would scam a long time customer so it would not have to replace a $110 battery. There was no drain on my battery, no loose wire. My alternator and starter are perfect. I had Jim jump my battery and I drove to the dealer and had them check out everything. It was fine. I have the paperwork to prove it. The only thing wrong was the battery, which AAA refuses to replace and honor my warranty. I have never been so poorly mistreated and lied to by a company that I had respected. I had to pay $150 for a new battery when all my car needed was for AAA to replace the battery it had installed 1 1/2 years prior.

I am filing complaints with the Better Business Bureau and any organization I can find that has anything to do with AAA. I will do everything I can to make sure people know not to use AAA and not to buy batteries from AAA. AAA should be ashamed of itself. In a tough economy, I would think AAA could not afford to lose two more customers. You have lost a previously loyal customer over your scam. I have the paperwork from my dealer showing that the only thing wrong with my car was the battery.

I'm on the freeway by the way. The driver told me he thought that he knew where I am, but if I was not there, he wanted me to call 911 so the highway patrol could relay where I was. Can you imagine that? Finally, the driver arrived. And he doesn't even have the proper tools. He asked me if I have tools. Fortunately, I had some, but I admit I'm thinking, “I'm paying for this?” He jacked up the van and then informed me it's not high enough, so he needs to place wood under the jack. I don't need to know that! He began to jack it up again and boom! My van falls off the jack, scaring my wife and daughter to death. He finally got it changed, but when I looked at the tire this morning, it was not properly inflated. I have been a member since 1993, but will not be for much longer. I am not getting my money's worth!

I then went to Pull-A-Part and got a $20 used battery. The used battery started my Explorer every time, every day for a week. When I called AAA back and reported that I had replaced the battery to confirm that it was indeed the problem, they said that I had voided my warranty by removing the battery myself and they refused to replace the battery. The used battery continues to work and I will never do business with AAA ever again. Furthermore, I avoid businesses that advertise to be AAA partners.

AAA gave me the same story so I asked to get me to the supervisor. They told me the supervisor will call me soon. I waited for 10 more minutes and then started changing the tire myself. Once I was done taking the old tire out and tightening the replacement tire, I received a call from AAA that the driver will be there in 15 minutes. But I said thank you for nothing and for not providing the service for what I am paying and told them I will be getting to AAA management for this inconvenience. I am hoping that this will be conveyed to AAA. Thanks.

After 2 hours waiting for the tow truck, my car was taken to its final destination. When the driver arrived, I asked then if they were busy that morning. He replied by saying that he had just received the call and was not busy at all. I am not sure who made the mistake, but to punish a paying member without even offering an apology or explanation is absurd.

Now, since when is it okay for an employee of any company to keep a customer's personal information for their own personal use?! He could very well have my home address as well. Should I be worried about that too?! I am "creeped" out, disgusted, and now, when I need roadside assistance, I don't know if I will feel comfortable calling AAA, especially not in the same area. AAA is a company I trusted. I am extremely angry and disappointed and so is my husband!

The next day, July 3rd, I went to my local AAA office at 1760 Park Manor Blvd, Pittsburgh, PA 15205 to complete my transaction. However, the member rep at that office informed me that she could not issue a plate and registration without the title. I told her what Ms. ** at the Monroeville office had told me, but she insisted that there was nothing she could do. I would now have to wait the 4-6 weeks for a plate to be issued. The member rep at the Robinson AAA did contact Ms. ** while I was standing at her desk and explained to Ms. ** that what she did was not proper. They laughed about it and the Robinson rep told Ms. ** not to worry about it.

At no point did anyone at either AAA office take responsibility for this major error. No one at either AAA office offered an apology to me. No one at either office let me know that Ms. ** would receive proper retraining on handling this type of transaction, which tells me that it will occur again to another AAA member. Because of this incompetent AAA member service rep, I have paid for a 2007 Vespa and for the required insurance, but I cannot legally ride the scooter for at least a month. I really expected better from AAA and I will question renewing my membership.

I signed up for their annual membership and called them to have my tire removed. They removed the tire with no problems. I took the tire, got it fixed and called AAA the second time on May 15th to have my tire put back on because I still did not have the tools to screw the nuts back on. He put the tire on and said everything should be fine and it really looked fine. After the tire was put back on, I had it sitting on my driveway for almost three weeks because I didn't have any money to pay for my expired sticker. When I did start driving it again, I realized my car was a little shaky and my alignment was messed up. I called Willow Bend Automotive and asked them for a quote for an alignment; they told me to come in and let them inspect the car. I told them I don't have the money and that I will come in about a week.

I was driving home from the gym and heading towards the highway when my car started to shake and rattle noisily. I had my radio on, but the noise overpowered the radio. I decided to make a U-turn and see what was going on. Right before I completed the U-turn, the tire that AAA recently put back onto my car fell off the axle and I ran into a ditch. I called AAA and explained to them and they sent a tow dispatcher to check out the situation.

He asked me who was the last person to touch that tire and I replied, "AAA." He told me they didn't tighten the nuts tight enough. He showed me the tire and how all five of the lug nuts were missing. When he took the tire off the car, that was when we realized the nuts didn't just fall out - they were cut in half when the wheel fell off. The accident caused damages to my wheel, tire, axle, suspension and my fenders, possibly even more. I called AAA to file a complaint and they told me my complaint will take 8-10 business days. I responded that I had work the next day - so how was I supposed to get there? They told me they couldn't help any further. They did not apologize to me once, but instead told me that the person that installed my tire is no longer with them.

They also told me that they will send an AAA agent to my house and assess the damages, but no one ever came. After 8 days and not hearing from AAA, I decided to give them a call. I asked for the status on my complaint and they told me they tried contacting me, but with no success. That was a complete lie because I've been waiting with my cell with me at all times for them to call me. They told me they will not pay for any damages because it’s been a month since the AAA agent fixed my tire and that they are not sure if anyone else had touched my tire after the AAA guy did. I said to him why he waited this long to tell me this. And he said he was sorry and that was the end of it.

Beyond the cost of the tires, they charged my wife $63.80 for balancing the wheels and an additional charge of $58 for Road Hazard Protection, which I do not understand because we have AAA. They then gave my wife an estimate for additional work for $315.26, which was not required. The total cost for the one flat tire would have cost $929.45. I would like to know why AAA certifies repair locations that attempt to scare women into having unnecessary repairs done on their car when they have a disabled car in an unfamiliar location. I would like a response on this issue. I will contact AAA after the two tires are checked by my mechanic. My wife was told that the tires had dry rot. I have never been charged for balancing tires and have no idea why they charged my wife for Road Hazard Protection.

We have had AAA for over ten years and have never had a problem with your service. I do not like the fact that this location attempted to take advantage on a woman needing assistance. Also, the manager, when giving her the additional estimate, asked her how much money she had. This is an aggressive policy, I think, by Goodyear and I do not understand why AAA uses them. I expect a reply from AAA.