AAA Reviews

When that didn't work, they then said, "Well, it has been a lot of rain lately and we don't want to get stuck". Well, I informed them that it was just as much rain in April when they towed it in! So if that wasn't enough, one driver said "Go to Walmart, buy an air pump for your tire, pump it up and have your buddies come over and push it out to the edge of the road". Now this came from a person who is supposed to be equipped to do roadside service! If I have to do all of those things, then why do I need to pay for service? The bottom line is AAA towed my car to where it is now. It wasn't another company and it hasn't been moved. They are liable, especially when they knew it had to move again.

If it is in a position where the drivers and a supervisor is now telling me, "Our tow service or AAA will not move your car!", then why did the original AAA tow truck driver put it there? I am now unable to fulfill my commitment to the service facility that has purchased the engine and parts and awaits my vehicle. I am also missing work as I am a coach/personal trainer and had to cut my client list because of a lack of transportation.

1 1/2 hours later (2:15 pm), no one had shown up, so I called to check on the status of the assistance. I was told that the tow truck would be there in another 30 minutes. After 4 more calls to Roadside Assistance, during which I was given several conflicting answers, the tow truck finally showed up at 3:20 pm. I had been waiting 2 1/2 hours!

The tow truck driver told that he had not received the AAA order for assistance until 2:50 pm, a full two hours after my initial call for help! Someone is lying and I've had to pay the price. I am a consultant and lost 2 hours of work because of this.

Because I didn't need the service, I lost out on my free offer and was told I needed to pay $50 to become a member. I don’t have a problem paying $50, but why mail me a free card that does not expire until February 28? I needed AAA to tow my car on February 25. I say this always, ask question before accepting anything, regardless if it says FREE!!! They don’t tell you what you need to know until they cannot help you. And yes, I spoke to a supervisor regarding Jan’s attitude. Jan's attitude was enough for me to say forget AAA. I may consider using AAA in the near future, but not at this point.

My friend, a female, is **. I am **. We both feel this treatment had to do with her race and the fact she was with a ** male. The tow driver was a ** male. I tried to contact AAA to talk with someone about this. I could not get past an operator on any approach. I asked to cancel my membership. They said they don't do that until my renewal. In other words, no refunds. I'm STUCK! Better Business Bureau is not interested due to the race issue.

At this point, he got in the car and for over five minutes, he continuously spun the wheels and moved the steering wheel trying to free the car. I had already tried that, thus my call to AAA. Instead of towing me out, he continued to proceed in this fashion moving the steering wheel and spinning the tires (of which I am sure was not good for the tires). At last, he freed the car and told me the problem was getting the traction control to turn off. I was not impressed by this service call, to say the least! Why did he just not tow me out? However, that was not the end of my displeasure with AAA service calls. On Feb. 2nd, I called AAA for another tow as our car was stuck in the driveway. The time of placing the call was approximately 11:10 pm. The gentleman I talked to said that it would be about 90 minutes before someone came and he/she would call about five minutes before he/she arrived. I said that was okay.

As I waited and it got to be 12:30 am (now Feb. 3rd), there was still no word from AAA or the tow truck driver. I called and was told that the estimated time of arrival was now 1:30 am but there was reason as to why. Unhappy, I said okay and figured they would soon be coming to get the car out. I waited and waited. At 1:34 am, when there was still no word from AAA or the tow truck driver, I called AAA again. This time, I was told by the lady who answered that the problem was that five tow truck companies were called and no one would come to tow me out. She asked me if I could hold while she checked on something. I said okay. She come back on the line and said someone would be coming from Warren, PA and would arrive in about 15 minutes. The tow truck driver called when he was about five minutes out and asked for clarification on directions. With the correct directions, he arrived at a few minutes after 2:00 am. The gentleman seemed nice and I thanked him for coming.

By 2:00 am, I was very tired and just thankful to have someone come tow out the car (after waiting nearly three hours). The gentleman proceeded to hook up chains underneath the car. However, he did not put the car in neutral and then lift it (as I have seen AAA do at other times). Instead, he told me, "Get in the car, put it in neutral, and I will tow you out"? I agreed and did as he said. I got in the car and put it in neutral. Once, the car was pulled out, I heard lots of noise. Because the windows were frosted by the cold, I had no idea what was happening outside. To make a long story short, the tow truck driver told me he tried to get my attention by honking (which I never heard). He told me I had lost the whole side of my car? My car had hit his tow truck (now after the fact and after the accident). He said I was supposed to hit the brakes when he towed me out. I said to him I was not a car person and would have no idea that I was supposed to do that unless he had told me that. The left tail light and bumper received the damage.

I filed a claim with my insurance company, Progressive, and the costs were over $1,300 with us having to pay $500 of that for our deductible. Additionally, as it is our only car, we were forced to get a rental (not covered by insurance) which cost us $300 up-front on our credit card for a deposit. We will receive a credit of $143.62 (since the cost was $156.38). However, while we wait for the credit to go through, we are unable to use that card for the downpayment for a much needed washing machine that just went yesterday. All of this was caused by something that was NOT my fault. Not only did we have to pay out over $600, have to tie up our credit card and be inconvenienced, but now my insurance rates will probably go up even though this was NOT my fault!

I was told to get in the car as instructed by the tow truck driver; now for doing what he said, I am being penalized. I am very, very disappointed by AAA and their service. As I work as a teacher for a school district, I will definitely be not recommending AAA to anyone I know. It is my desire that you would rectify this situation by reimbursing us at least the money we paid out on the repairs and on the rental car.

The driver showed up but said he couldn't tow because it has dual rear wheels. I pointed out to him that there were only two rear wheels, not the four dual rear wheels as he said. He replied that he couldn't tow it because his flatbed truck is too small, and left the area. Now I gave up on AAA and called another towing company that arrived with the same-size flatbed. The driver hooked up the truck and towed me to my destination.

If AAA will not cover these vehicles, shouldn't they state this in writing before you send them your money? My family and myself also have some SUVs and a full-sized conversion van. If the pick-up is not covered, should I assume these are not also? It's very unfair of AAA to inform its customers of the unwritten policy when they are broken down on the side of a road. The only damages were the $100.00 for the tow paid to another company, and the past memberships paid for services they apparently don't provide.

Finally after two hours, I happened to see a fire chief's car drive by and I ran out and flagged them down. They were terrific and though they did not have the right equipment, they were able to open the car after much effort. Just as we were bending over, struggling with the car, I saw a AAA tow truck slow down and when they saw the fire dept, they then proceeded to accelerate and rush off, never asking if we'd gotten in the car, if we needed help or if this person with medical needs had gotten help.

This took place in Southport/Fairfield, Connecticut. I've heard complaints about AAA recently in NYC downtown as well. I've always liked AAA, but this was a very unpleasant and frightening (and cold!) experience for me and my family.

She said they were still looking. I waited another 30 minutes and was told the same thing! After an hour and a half of being told that they still had not found anyone, I called my husband and he looked up some numbers for me. I called a few places and found a station that sent someone to change my flat. When I called AAA back to say I found someone myself and to give them the number so they could authorize the payment, the dispatcher informed me that they already had that number. I asked why then didn't they call it, and was told the station was too far away. The station was 15 miles from where I was stranded! By the time the man got there, it was about 8:30 and it was very dark. The flat was on the side of the car facing the highway. I feel like AAA was completely irresponsible in not dealing with the situation right away. They not only inconvenienced me but placed my daughter and I, as well as the man who eventually changed my tire on the interstate in the dark, in danger! I am very disappointed in their service and in their attitude!We were inconvenienced and my daughter was very scared. Every time a big truck or a semi went by, our toyota shook It was just all so unnecessary.

Now I have to call them back to get the vehicle unlocked. I feel that I was treated really poorly. Despite it being an unmanned tow, and not on their list of priorities, I still had things to do like go to bed. I also think it's terrible that I cannot get it towed to his parent house on my membership that I pay for, or that it should be fully made clear of at the time of the tow, otherwise I would've just had it taken there.Economic damage is I have the AAA membership to have 8 free tows a year. I pay for this, but [they] decide what and how I can tow. I am physically disabled, I physically was in pain and couldn't stay waiting for the tow truck as well as I had been hungry and was feeling sick to my stomach. I also spent 6 hours to be frustrated, angered, treated [poorly]by customer service, ignored and exhausted by the whole pointless ordeal.

Elizabeth answered the AAA number and arranged to have an area service company (A+ Towing?) respond. My son was attempting to get the equipment out of the car, etc and waited over an hour (that's fine; that's not the complaint.) The service contracted by AAA person stepped out of his truck and said, I didn't know you just had a flat tire and turned to leave. My son requested that he at least use his truck lights to shine on the tire area and the man left. My son felt this man's speech was slurred and he behaved irrationally.

We have contacted AAA services (very difficult to find someone to discuss this issue with!) with absolutely no interest on their part. My son was in jeopardy, received no assistance, and we feel that our only recourse is to simply cancel our membership. AAA does not live up to their promise...Tire Service--Should you experience a blowout or a flat tire, your inflated, serviceable spare will be installed on your vehicle. Actual repair of the tire is not included. Installation/removal of snow tires or chains is not provided except as required to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision. This is from the membership agreement and web site.

So... they cycle you until you get tiresd and give up or run out of time and stop bothering them. In this case they approved a replacement of an exhause manifold for a 2001 Ford Escape. However, they did not and would not consider the replacement of parts including the drilling of bolts so that the manifold could be replaced. In effect they promise the world but then deny anything they possibly can when it is needed. In the future I think people shoul save their money or but from the dealer.While they covered the part the drilling time including R and R is about $1,000.00. They did not cover a dime of the labor for this nor any of the hardware. They did approve 1 day of a rental but would not cover the time it took to get the parts or the weekend. Ths was on a Friday.

The manager stated that my truck was doing that before I brought it to them. This was untrue. He was very rude.I ended up having my truck towed from the AAA to my home and then towed to the shop. After servicing the truck on the following day, my mechanic told me that the person who operated on the truck left the mass air flow part unattached, resulting in the poor performance of my truck. I then contacted the District Manager Carl and told him about the problem. He got in touch with Nathan, who called me and basically said that he could not refund me for the damage that incurred to my vehicle. These types of dealings are bad, especially when I have the the written report om the mechanic, and a AAA Plus member. Please help me.

I did not have my AAA card, but Hbg would verify it with the WB AAA. I went into the AAA in WB and spoke with Michelle who said that without my PADL and my AAA card she could do nothing for me. I asked her if she would contact the Hbg store to verifify my information. She said that the Hbg store did not could not produce my padl. Even though I had my dl number on my checks, no good. My husband called the WB store and said that if he faxed my info there she would accept it. In the meantime, Laura from the hbg store called me back and said that she told my husband that the mgr at WB has the final say. These were her words and I quote: Worse case scenerio, he will have to drive there and give you money. It's not like your going to die there. I could not believe she said that to me. AAA's motto is AAA, Use it for all it's worth. Well, to me today it was worth [expletive]. I had terrible service from both offices. Harrisburg and especially Wilkes-Barre PA.I was extremely upset to the point of tears, I did not get home that evening until 7 pm. 6/09/08

so I called AAA again and they towed it to a car shop called R & T Systems in East Hialeah. They told me it was the car's computer. so I called Toyota and they told me my car computer was still under warranty, so I towed the car to Headquarter Toyota. At Headquarter Toyota they told me that AAA had inverted the wired and done the battery jump incorrectly. I would have not known this. A manager from Toyota told me this, and that I forfitted my warranty. He then told me to call AAA and see if they would pay for it. He charged me $1,005 for the new car computer. AAA denied the claim stating there were too many attempts with putting in a new battery does not made sense. They are a multi millionair company, i am a simple mother of one trying to make it on a secretary's salary, please help.Resolution Sought: pay for my car expenses $1,005.00 new car computer Date Problem Started: 05/27/2008 Date of Transaction: 05/27/2008

They told me that someone would be along after they unlocked a car door 1 town away. I asked why they only had 1 truck in Manchester that could help people, and they replied ma'am, we are extremely backed up and its hard to control the trucks in the big city. For the life of me, I cannot understand why I would not have been someone of a priority as I was stranded on the side of the road. My father arrived shortly after this point, and although he did not have a jack, he assisted me in getting the donut out from under my vehicle. Someone arrived at 7, and thankfully my father was there becuase this AAA employee made the comment, I wouldn't have helped your daughter if she wasn't so pretty. It appeared to have been a joke, but after being stranded and scared for 2 hours, it wasn't at all funny. In fact, it was very creepy. I've had AAA for 8 years and never have been had this horrible service. It makes me wonder WHY I have it, and I will seriously question whether or not to renew my membership.

We have been members for years, and I finally use my card.... They would not let me. Even if I did not pay, which I show payment I did, I believe they should have in good faith serviced me, and advised me this would be the last time until I proved that I made a payment. Stuck on the side of the road, scared, rainy.... What a memory AAA left in my head.

Mild hypothermia from the below freezing temperatures. Had to take a day off work but otherwise ok.

I had to pay a tow truck $378 to tow my truck home and it is parked in my garage.

The membership cost $120.00 The tow truck-jumpstart cost $150.00.

Two hours? The agent told me the most she can do is flag it so that someone can hopefully arrive earlier than the ETA. I called them after an hour again as no one had called. Again, I was told the ETA is 2 hours so what am I calling about. Come on, it didn't use to be like this AAA. They used to give you an ETA but come much sooner than the estimate. After waiting 15 more minutes, I just called a local towing service. They came in 5 minutes. AAA is getting worse day by day. I don't think I'll be renewing. I'm out $50 for having my van towed.

I wait and I wait and I wait, there is no truck so I call AAA back and get a female snob on the telephone telling me I have to wait.

Told her men kept coming up to my car door that I was in a really bad neighborhood and needed help! NO RESPONSE. I told her that a call was placed at 6:30PM and it was now 2 hours later. 3 1/2 hours later a tow truck came, the driver was mad telling me that there was no excuse why I had to wait 3 1/2 hours.

I was never offered travel insurance, which considering what happened, would have been nice. I understood that the tour company would take Joey's credit card information, but if it wasn't available of course they wouldn’t charge it, but they did. I will loose over $850.00 because of this.

After waiting until 6PM and making several calls to AAA to get a supervisor in the meantime, I was told there was no towing out of Manhattan because the president was in town. Why wasn't I told this information earlier?

In early August (2006), I phoned AAA for assistance because I accidentally drained my car battery when cleaning it. They sent a tow truck to jump start my vehicle. The truck arrived, and blew out the electrical system of my car. As a result, AAA and Nickerson Towing Co. became engaged in a battle over who should pay the damages, and I was left without a vehicle for close to a month.

I also paid $65 for a cab from Hyannis to Brewster when I returned the rental car, and $25 for a bus ticket to Providence. This does not take into consideration all the inconveniences of not having my vehicle when I needed it, or all the time wasted trying to get AAA to follow through on the services that they claim to provide.

If I give AAA my phone number, why didn't they CALL me when the service man said I wasn't there? What's the point of taking my phone number?

Ive paid you $90 and I dont know if I have a Plus membership or a basic membership or any membership at all. According to the invoices youve sent me and what Ive already paid Im supposed to pay $182 for a $76 membership (60+30+46+46=$182) which I dont know is even valid. What will happen if my car breaks down and I call for service? Would you even respond? I dont know what else to do? This was not that difficult a situation to straighten out and yet here we are into November already. When it comes due again, which number is valid? What dates are valid? Please tell me what else Im supposed to do to straighten this out?

I lost $1,508.95 total on the purchase. $1,500 for the card, $8.95 for activation and shipping (the card has not been activated), and $53 for the cost of a AAA Motor Club Membership, so that I could purchase the card on line.

I am not concerned with the time it took. What if I weren't with my wife and what if she was stranded in the middle on nowhere after dark? She would be an easy target for every nut that passed by.