Vanguard Reviews

Absolute garbage of a website. Not user friendly at all and makes it impossible to open an account. It's almost like they don't even want anyone's business with how unclear everything is. I would use any other investing site than this one.

Unable to communicate with customer service, poor website, unable to transfer funds. Customer service was unable to locate my 401k plan funds. Apparently the account was sold to another company vet. Dissatisfied with the communication.

With Vanguard changing to brokerage they wanted to re-obtain our trust documentation which is a cost and annoyance because our lawyer is the one that has the official, clean copy and they charge for a copy. That caused me to think about selling and that caused me to look at the cost basis numbers to understand the tax hit. My funds that started in 2005 don't have cost accounting done and when I called they said they couldn't provide them. Given we had dividend and capitol gain reinvestment that is a major mess with each of the two funds having 5-10 additions each year which EACH have their own cost basis for tax.

Company cut back OT and call pay, needed to take a hardship withdrawal a couple of times. Vanguard has decided to make it as hard as possible, so I’m in a real bind and unable to pull out MY money from my own account because my proof of needing it doesn’t meet their standards- like my landlord not sending a certified letter, etc. I would close my account if this wasn’t employee sponsored. Absolutely hate this company

Vanguard has apparently lost control of a substantial amount of my money in a non-qualified plan. I have been trying for 6 months to make a permitted distribution election, and they have been almost completely non-responsive. I still have no pathway toward resolution. The problem is that they have defaulted to a state where I am due to get the entire payout in March of 2026. This defeats the whole point of a tax-deferred account. In other words, their incompetence will cost me hundreds of thousands of dollars in the long run.

Their system is absolutely pathetic. Not only do you have to wait on hold forever, but #1 - they can't get you a statement with the whole account number: 2. You have to verify your identity every time they transfer you to another service provider; 3. You cannot give them instructions to just liquidate your account and send you the money. No, you need to ask them to liquidate it today and call back the next day to send the money over! Plus, when we called today their system was conveniently down just as we were asking to liquidate the account, so they won't be able to liquidate until after market close, so we have to call back next week to liquidate and then call the following day to have the money sent over. Can customer service be any worse than this?!?

I just made a withdrawal from my Vanguard account. Jakeer helped me with my withdrawal. He was awesome and explained everything thoroughly. All the Vanguard associates I've interacted with have all been wonderful.

The company has no customer service and no supervisors to assist. The customer calls to close the account, and representatives keep the customer on hold and do not transfer to a supervisor. I had to be with them for 2 days on the phone, and each representative said the same thing: that they will not transfer to a supervisor and will keep you on hold while not capable of assisting. Maybe they don't have supervisors, and customer service cannot assist. In addition, Vanguard is putting a hold on 401K money with no disclosure to the customer. I will never be a customer of Vanguard after this.

Poor customer service. I was transferred to 5 times because no one knew how to resolve a simple issue. The agents provided wrong information, and it went downhill from there. It was difficult to get a live person to talk to.

Horrific customer service. Had question about a surprise fee I wanted clarification on and so far it's taken up an ridiculous amount of time. I'm definitely talking to someone offshore and have been mostly on hold for 30 minutes so far. If my employer wasn't tied into this company I would run fleeing. The strategy seems to be to keep you waiting long enough that you just give up.

Rude and Racist Customer service Agent Kayce. Kayce was rude falsely claiming that my wife was coaching me to verify our address. Then she stated that she had to end the call. We then asked for a supervisor who was not available. We are leaving Vanguard and will never return! Fidelity is waaaay better.

Vanguard is a total SCAM. They have done this to us twice now. Here is how it works. You download the app to pay for parking. You give all your credit card information.... No receipt will be given for proof of purchase-you will be under the assumption you have paid and all is well. 1-2 weeks later you will receive a late fee parking ticket in the mail for every day you parked there. They do not process your original payment right away so you don't have a receipt or show any charges on your credit card statement for that day. By the time you received your new late fee ticket in the snail mail 7 more days have already passed. Parking started out at $30.00/day is now $85.00/day with the fine. Most people will pay this without looking into it. This is what Vanguard is banking on (literally).

They suck. Customer service is a joke. The website is broken. Move your money, it's not worth the hassle you will have to go through to make a few dollars. Use Fidelity like a grown-up and you won't have this issue.

I have been a customer of Vanguard for 30 years. Recently I retired and decided to move my investments to a company with a good local presence. The person my investment guy and I talked to was very rude and terribly unhelpful. She had a strong accent which was not easy for me to understand. Based on the noise in the background, this was probably an example of customer service being farmed out to a foreign country. Not only would she not give us a transaction number but she would only give us a single name "Kim". She was so unprofessional that I would probably have lost my temper if not for the fact that, at this moment in time, she controlled a large chunk of my retirement account. This from a company that everyone has at least heard of if not an actual customer. I am glad I will never, ever have anything to do with this company.

It is a full scam intentionally to defraud the public and long-term long years workers money being delayed for Vanguard benefits, it starts by the customer services and the poor quality, intentionally disconnected phones calls and then you have to start again calling for hours ,and hours and hours. The amount of money is variable and a lot of hidden fees, regardless to how much you read about the rules, it is a clear thieving and abuse. Huge scam and public is unaware of TILL THEY RETIRE. Simply see their review I mean the Vanguard at any website of app, it is not even above 3 stars.

Terrible customer service. If AI can not help you, you have a terrible uphill battle ahead. When you do have customer service on the line, they are less than helpful. It is all overseas and there is a translation issue. I honestly want to move my money somewhere else. Terrible does not begin to explain the experience.

There is no guidance on how to change beneficiaries on the weekend. I get sent by customer service to new people and they send me to someone else until I just become frustrated and never get my question answered

Do not invest with them. Fidelity is much better. I withdrew all my money May 5th and I still have not received my check. They claim to have reissued it 4 times. I changed my address and received a letter within 3 days confirming my address change but still no check. So I’m going to call Monday and request another check. This is so ridiculous. I’m going to contact my attorney to see if I have a case.

This company is a joke. I've been trying to get someone from there to send me an IRA adoption form for 26 days. They assigned my case to a a Anna ** and we were told on June 16 we would get a call back within 4 days. 6 more calls later and still nothing. Mrs. ** lack of concern and effort only prove that they have zero concern for their clients.

I am so thankful for my company putting me in Vanguard in 1973. My Wellington Admiral Shares have safeguarded our savings still today. We have realized nearly 9% growth and have weathered the 2008 crash unscathed. Now they supply us with a complete investment history going back many years.

I am stuck in Vanguard login hell! When I attempt to log in I receive a message telling me that I will receive a confirmation code to my phone. I click to receive the code and none comes. I click "Send a new code". I wait and wait and wait and...Nothing comes. Without the code I can't even access customer service online to get help. I'm forced to get any help with a direct call. I am a longtime very satisfied Vanguard investor until now. I can't figure out what has happened to the old customer service that was direct, prompt , and problem solving. Now, Vanguard makes it impossible for me to post my unfavorable review. What is going on?

I have been a loyal Vanguard customer since 20 years. Founder John C. Bogle will be ashamed of the current administration. They have removed the personal messaging feature through the account. You just can not communicate with them. It takes 45 minutes to reach any customer service person. They have changed the rules for check writing and it is very difficult to get a checkbook. Your investment choices are limited and you can not invest in any leveraged funds, Gold or Crypto. They decide what is best for you and we have no choice. They do not have research platform or decent stock screener to know more about stocks and mutual funds. Too many limitations on margin trading coupled with high interest rates. Just get out of Vanguard as soon as you can.

So far the Vanguard Advisor has cost me over $128,000 dollars. Wouldn't let me buy gold at $1200 an ounce, won't buy stock at $12 a share that is now $39, won't let me convert 401k assets over to Roth when DJ market was at 28,000 & now it is near 43,000. That would have been at 15,000 point gain tax free. Vanguard is only in this for them not for you.

They have a poor infrastructure and thus a lack of customer support. I needed to update a phone number on my profile, due to some technical issue, all I got was an error message. When I tried to contact customer service to update my phone number instead, I was told they could not do it and I would need to mail in a form and wait several weeks for my information to be updated, furthermore this form requested copious amounts of personal identifying information to in an unsecure fashion. Thus, they have now lost my entire family's business (7+ figures).

I have several investments with Vanguard and have always trusted them until I redeemed an investment. They quoted how much I would receive and the market climbed the next day yet I received less than I was quoted. Contacted customer service and got passed around.

I had a Vanguard account for 3 3/4 years Personal Advisor Account. It had low fees .30 but I didn’t make any money. The only money I made was from the dividends. In 3 3/4 years, I made less than 8 percent total. It had a Domestic and a International Stock and Bond fund. The gains all got absorbed in their hidden fees because they were all Vanguard funds.

Their site is difficult to use. Difficult to see balances and make trades as well as just being overall unappealing. Customer service is inadequate and rude. When I tried to leave they blocked the first transfer request and made it difficult to move my money. I would recommend using a different bank to do your business.

Customer service people there don't speak English, everyone gives different info, and it's 24 hours to speak to a supervisor who is worse than the customer service people. I was denied a hardship loan to save my house because they input information wrong on the forms saying the amounts don't match and because of the loan company I put down whatever that means, they are the ones who filled out the forms. Now house is being repossessed and I have $300,000 in 401k that I can't use to save my house. Complete failure of a company. On top of it all they sent the small withdrawal that they let me take to the wrong address so that money was lost in the mail. Another 35k just gone.

I've been denied access to my GNMA account of 45+ yrs. When I've tried, repeatedly to create an account "log in", Vanguard won't recognize any of my info tho I've received a monthly check for decades. I have no ability to manage my money! My husband just passed away after 7 yrs of suffering dementia. Our Vanguard account has been in our revocable trust for 31 yrs & I've sent copious documents by USPS to the company, over the last year, to prove my authentic ownership but received no response.

The customer service experience with Vanguard has been atrocious. I've never experienced anything so poor with any other firm. It started with my account being locked down for what appeared to be an incorrect password. The website gave a phone number to call in to a call center where it is clear the staff is not trained to adequately understand procedures and answer questions. I spoke to two people there before being transferred to a person who was, from the moment she got on the call, impatient. While I spoke with her, she was huffing as though she could not be bothered to hear my situation. She said things like, "I will refer this to my TL" and when I asked what a TL she got a tone like I was stupid for not knowing. I asked her if there was another phone number related to fraud concerns I could call. For some reason, I had to ask her three times before she gave me the phone number.

I've been a Vanguard customer for over thirty years investing in one of their mutual funds. They used to have excellent customer service with a live, competent American agent available within a few minutes. The customer service has deteriorated massively making it exceedingly difficult and time-consuming to resolve problems, many transfers between department in which one has to repeat the same information over and over again. They adopt arbitrary policies affecting customers without any customer input that create significant problems in accessing funds or modifying transactions. It is as if top management no longer cares about customers and pays no attention to feedback or online customer complaints. Sad to see what has happened to the company since Bogle left.

The company I used to work for set up my retirement plan through Vanguard. I left that job and have been trying to rollover my retirement fund into my new retirement account through the new company I work with. It's been a nightmare since I requested in August 2024 (now it is April 2025). The company I used to work for provides the wrong contact number for Vanguard. Apparently, the number they give is an individual participant number, when I'm supposed to have be contacting a different number. In total, there are 3 numbers I can call. The individual plan continuously hangs up instead of transfers. The other two work.

Don’t do it!!! Transferred entire portfolio OUT due to an outdated website & bad customer service. They charge a $100 transfer out fee….per account. I had $300 in fees to leave a horrible experience. They refused to refund anything. I said I’m posting this all over social media, the rep said “go ahead”….nice.

This company is so inept. I’ve called 3 times trying to close my account. Each time, they say it’s being reviewed and someone will call in 72 hours. They never call. My advice avoid altogether and if you do get scammed by them, then report them to your Attorney General.

I was unfortunately separated from my job, which includes a retirement plan with Vanguard. I have been trying to end my plan with them since October of 2024, it is now mid-April of 2025. I have followed what the customer service reps have asked for exactly, but now I can't even attempt a transaction online, due to my processing status being in limbo. The customer service has been absolutely no help. This has added a great deal of stress on an already stressful time. Had I known dealing with Vanguard and their retirement plan would be like navigating a minefield, I would have requested to opt-out of this "benefit" entirely.

Spent twenty minutes on 45 minutes customer service agent name Tan J. Absolutely. The worst customer service I have received in my life. When I asked to talk to supervisor he Refused and pretty much hung up on me.

I had to call three times to inquire of a trade I made and each time I received a different answer to my question. I never actually received any answer that made sense. As well, when I asked to speak to a supervisor, I was denied the opportunity.

Very bad service. Trying to withdraw money from my account and denied my request. The first time in one week denied because has wrong information. Now the don't let me enter to my account. Thank for nothing.

Have been trying to withdraw money from a beneficiary account and can't get answers about anything. Customer service is horrible. No one has a solution and doesn't even want to try. It's absolutely insane. Only good help was from someone who spoke English. Still not completely beneficial.

Customer service is atrocious!! I have been attempting to gain online access to my accounts and I have been transferred multiple times, put on hold for hours, asked the same questions upon every transfer with no resolution. At one point they sent a PIN in the mail and when I received it, no one knew what to do with the PIN. Customer Service needs to be trained appropriately if service has been outsourced to a different country.

I am a flagship customer with Vanguard and have invested with them since 1990s. They used to be good but not anymore. They add fees and are pushy sales people. I moved all my foreign stock to a different brokerage and am seriously considering to transfer my account to other brokerage firms. The firm has changed and is worse than many for profit firms. Their statement that the customers own the firm is a sham to fool people!

I selected Vanguard for my Traditional IRA, moving from another broker. My custom has been to make qualified charitable distributions (QCDs) from my IRA by writing checks to the charity. However, after moving the account to Vanguard, I learned that Vanguard does not allow IRA customers to write check on their account for a year after opening their account. Instead, a customer has to go through the tedious process of directing Vanguard to made the disbursement. It took about a week after I requested a QCD check it to be sent.

WARNING: This company is a boiler-room operation that has an army of callers who harass and bully you into signing a contract then evaporate. I can't believe the REAL Vanguard investment company lets them operate on the fringes of their brand. FAKE LENDER. DO NOT ENGAGE.

Today I had to speak to a representative about my elderly cousin’s account, as I am her Power of Attorney. Normally, this would be no problem, but I am almost totally deaf and it is very difficult for me to hear on the phone. I told Peter, the representative at Vanguard, he would need to speak slowly and loudly if he wanted me to hear. Not only did he do this, but he was very knowledgeable and courteous, saying “thank you” many times in our conversation. I would like to compliment Vanguard on hiring such a wonderful young man. Peter not only made it easy for me to complete a task I had always dreaded (talking on the phone and asking to have information repeated), he renewed my faith that there are kind and caring people still around. Thank you, Peter, and have a wonderful day!

We have been clients for 32 years and were in the Ultra High Net Worth, but we did not need/want to use Personall Advisory Services (PAS). This is critical, if you are DIY, leave Vanguard as we did. You are not welcome, and the Ultra High Worth/Wealth Management designation is of no value whatsoever. Vanguard is counting on inertia--a body at rest etc...." Even at the Ultra High Net Worth level- this used to be called "Flagship Select"- the service is now abysmal, even if you have an assigned Relationship Representative who is supposed to pick up the phone without a protracted wait. Currently, there are no such upscale Relationship Managers available for assignment to qualifying clients. Fidelity and Schwab is each a much, much better choice for DIY investors.

I have been trying to close out an account for my church for the last 5 months. The reason that I received the funds yet is that there is a "W" in the address that should not be there. I have been contacting them nearly weekly for the last 2 months as to why it is taking so long. The excuse is that their IT department can't figure out how to remove the "W". Until it's removed, the USPS will not deliver the check. I have been told by 3 people that I spoke with that they will personally follow up and contact me. None have ever called me back. Working with Customer (dis) Service with Vanguard is a nightmare. Once we have our check, I will never deal with them again. This is the most incompetent organization that I have ever dealt with. My advice is to never go near this company.

The Vanguard funds and ETF's are excellent, I highly recommend them. The Vanguard Brokerage Service however is terrible! No physical offices, long holding times when you call, and long processing times for simple task. Simply put, there are a lot better brokerage services. Why use such an inferior brokerage service? I can confirm the other one star reviews. If you use Vanguard brokerage services you will probably regret it.

I was trading NYSE listed CCIF and after buying several thousand shares I was told by Broker Mason ** that I could no longer use their platform to trade this security. The reason given was that Hackers who hijack Vanguard traders accounts usually trade this security. Very Scary!

Vanguard has TERRIBLE customer service. Why am I speaking to people in ** that CANNOT speak English when I have millions of dollars invested in this USA company? Why? Enough with the people in **, hire AMERICANS and get with the program. Also, their automated telephone menus are a disaster as well. Enough with the AI phone nonsense. So frustrated. I will soon be moving my money away from this company.

Vanguard holds my 401k from a previous employer. I have spent 3 years trying to access my money after they never transferred it into my new employer's 401k account 4 years ago. Magically after they ignored the transfer request my online access went away. Then when I call the toll free number it tells me to they want my hire date. It is the only question that I can provide the answer to. My previous employer was sold to another company years after I left and they do not have that information. Neither do I. Vanguard refuses to ask any questions about me to get me access to my money ever since they received the transfer request. At this point they have held my funds hostage for years while refusing me access. Yet they have no problem sending me a statement every couple months as I have been at the same address this whole time. It has been an ongoing long battle that they are still winning.

I asked another financial institution to transfer a tiny IRA account from Vanguard. Vanguard deducted almost 30% of the balance to transfer and close my tiny IRA. I am beside myself in not expecting "low cost" Vanguard to gouge me like that. And, I have to take an RMD from the original 12/31/25 amount, not the current events tinier amount. I cannot recommend Vanguard.

Vanguard's customer service line is incredibly outdated and unhelpful. You spend 99% of your time talking to a robot or on hold. When you finally get a person, they either hang up or can't help you. Invest literally anywhere else.

Monthly reports used to include estimated annual income (dividends, etc) and how much each asset made or lost since purchase. They no longer provide this info. Online, you need to make several clicks, per asset, to find out how each asset makes or loses. Vanguard thinks good customer service is making us get out a calculator to determine capital gains and losses per asset. This info used to be provided. I complained and got a nonsense reply. Terrible customer service. I told them I'll complain publicly. They don't care. See photo below.

The Vanguard investment platform is a very good option and we have had a good experience for decades. However, their Personal Advisory Service (PAS) is a terrible service. When we started with Vanguard PAS their system showed that we had 99% odds of reaching our goal. The goal was to leave my wife financially secure after my passing as she is much younger than I. After 2 1/2 years of PAS management we had a less than 1% chance of meeting this goal. I chose PAS because of my tendency to sell stocks when the market looked shaky. However, the money we lost with this losing "time the market" strategy was nothing compared to the money that we lost under the PAS strategy.

Horrible corporate monster! Zero access to my account in two years and no way to “verify” my account as I have a new phone number. Zero customer service…they have you spinning in circles while they steal and rob tape and pillage. Hope they crash and burn! Happy to grab your money then they disappear while they guzzle booze on yachts they buy with blood money.

Not the best in my honest opinion. Their apps and websites do not work whatsoever to register. They don’t send you a security code via text let alone call you. Then their app tells you to call their 800 number to complete registration or get help. The hold is longer than a minute. Talking to them is like pulling teeth to get access to your account to lower your percentage taken out of your account or to register. Oh if you don’t remember your hire date forget it. They will refuse you help even with all the documentation in front of you and gave them your name and SSN and everything else that identifies you. You need your hire date.

I’ve been a Vanguard customer for 30 years and just switched to Charles Schwab. Vanguard’s customer support has declined significantly in recent years. Call wait times are significantly longer and the warm handoff hasn’t been there on the last few calls. I hate having to explain myself to two or three separate people. Schwab is much better. I just moved my IRA accounts over.

Employees’ incompetence is beyond imagination. They made me call 6-7 times to different phone numbers in order to change the address to send me the 1099 form. Each time I was asked MANY MANY MANY security questions only to tell me that they don’t handle 401k accounts sponsored by employers, and then gave me another number which I don’t ad not good because at that # they don’t handle that type of account either, but they told me this after going again through all security questions. Do you want them to handle your retirement money? I don’t think so. I didn’t solve my problem yet. I had to send a complaint email.

2.) Over the years I have enjoyed a number of Advisors with the most recent being S. ** who always provide excellent service for me. So now instead of having an advisor, you give supply a frustrating AI approach instead.

I have had trouble for months with the inability to log on to my accounts from a laptop. Occasionally I can, but there seems to be no recognizable pattern. After several trouble tickets, work with various technicians on the phone, and an investor issue rep to investigate, it seems Vanguard is aware of the problem but has no idea of when or even if the inability to access one's account will be addressed or remedied.

Inheriting an IRA and they have been the WORST! They are putting such a burden on me when not 1, but 3 people have passed away. I’m given wrong information and now I’m told they need more documents I have to pay for and go out of my way to acquire for them. There is no way around it no budging because a document is a year old. I didn’t know this account existed until now and now I have to jump through all these hoops, emotionally since I’ve had to find death certificates and information on 3 loved ones and now this?! The document hasn’t changed! I don’t understand. Also 3 of the 5 agents handled my loved ones passing so poorly, asking me personal questions about it like if they all died at once or sounding way too exaggerated in their condolences “wooow THREE times people oh lord this girl just wowwwww”. Inappropriate!

Very poor customer service and I will be closing my account with Vanguard. It was a mess just opening the account. I did all the required things like the security questions etc. And then a short time later was asked to do everything AGAIN, the entire process! The people on the phone are polite but I shouldn't have to call to speak to someone when the online process is not working properly.

First of all, it is very difficult to get in touch with a live person. Secondly, the automated menu does not have all options to get in touch with the right department so in almost all calls, you are transferred at least one time and will verify security questions again. Lastly, the English spoken in the Philippines is difficult to understand.

Absolutely Terrible Customer Service- I have been on hold twice today- rode out the first call 74 minutes on hold and no way will I let them call me back. The service rep was polite and nice, but terrible call wait time and I was letting their stats run for me on hold. Had to call back again. Waited 34 minutes- then he put me on hold to talk to someone and I am still on hold 1 hour 35 minutes currently and still holding-Brutal. This account will be transferred in the new year!

The Vanguard system is slow and out of date. I trade online and I do buy Vanguard ETFs for its low cost. However, I recommend NOT to have a brokerage account with them. Buy Vanguard ETFs from any one (i.e. Schwab, Fidelity, etc.), but never set up your IRA, 401K and individual brokerage account with Vanguard unless you want to waste hours on the phone to fix problems caused by Vanguard's outdated computer program. Their customer service is not trained properly and they say things like "we have trillions under management so we must be good" if you complain. If you want to lessen your stress, don't open an account with Vanguard.

Getting an agent is 1/2 hour wait and then someone in Philippines who can't answer questions.. Get an American company to invest in with reachable American representatives. Unable to even confirm where my required withdrawal was deposited to.

OMG I'm going to have a stroke. I have been trying to get set up as an Agent for my mother's account due to her dementia. This has been a fubar of the utmost degree. NOBODY knows what they are doing. Different people, different answers. Most recent development? They have looked at a form and removed my mom's information but did not add mine because the form is wrong (that they told me how to fill out.) So now NOBODY CAN ACCESS MY MOTHER'S FUNDS! She needs them to pay her Dementia Care fees in just a few more days but we cannot access her own money. I have never in my life had more poorly trained customer service agents. I have been on hold longer than my first marriage.

I have been dealing with a fraud situation at Vanguard since last spring. I never knew how bad the customer service was until then. Here we are at the end of the year and I'm still getting the runaround. I've filed FINRA complaints, and written complaints to Vanguard. All have gotten their attention, but mediocre results. The funds are good, the customer service is bad. Only open M-F, 8a-8p Eastern. Every other broker/dealer is available 24/7/365. You call and a different answer every time. Management NEVER returns calls. Still trying to move money out, Vanguard is slow rolling me. That place is bad.

I asked about 529 fees. Expense ratio fees? Edmund from 529 section lied to me about no fees. Then he say .14% fee. So ask what is .14 of 7000? $980 in fees right. He say he can’t do math. Ask for supervisor? Nope. Useless at Vanguard. Was put on hold forever. Not putting any more $$ with them.

Like many others here, I would give Vanguard a negative review if possible. I am the executor of my mother's estate and unfortunately she had an account with Vanguard. I have spent countless hours on hold and calling them back and just keep getting a runaround. I have provided them all the appropriate documentation but they still will not release her funds. I write this as I am once again on endless hold and I know when I finally do talk to someone, it still will not be resolved. No other financial institution has given my any problems except for this amateur hour company.

Their funds are fine. Their customer service is simply non-existent. I've been locked out of my account for the past 8 months because I had to change my phone number and they cannot update my phone number. I've been on hold countless times, been put through countless verification processes that don't work, and I still can't get in. I'm writing this review while I sit on hold, yet again, while they try to figure out why the latest verification process won't work either. I'm a regular "set it and forget it" investor. This is a huge annoyance, but it's not costing me any money. But if were trying to buy/sell, or access an account for funds, I would be ready to burn down the building. How is it possible that a company that makes this much money cannot change a phone number? Perhaps by spending it on everything but customer service? When I finally get access to my accounts, which may be in another year or two at this rate, I am leaving Vanguard.

Like many others, if I would give ZERO stars if I could. I have never seen an organization so completely disorganized and dysfunctional. It has been months to try to get the money from my mother's trust account to the trustees. There have been close to 40 phone calls, and different people telling different stories, and complete helplessness. Today we still do not have our mother's trust account money and I'm starting to wonder if we ever will. What a completely inept, dysfunctional and possibly even corrupt company. I would never ever in a million years invest in this company. We're only stuck with it because my mother chose Vanguard for her trust, and that's very unfortunate.

I’ve been trying for a week to associate a checking account to my 86 yr old mom’s brokerage account so that I can take a monthly withdrawal to cover her expenses. Despite numerous calls with agents, each with a different recommendation, I can’t get it done. Hours on the phone with agents and now it’s a Vanguard system issue, per Vanguard.

If you care about your loved ones, don’t use Vanguard. Although I had generally positive experiences on my own accounts, working with Vanguard after my father’s passing was an absolute nightmare. Among my many complaints about their customer service, they were the only one of many banks I had to work with that did not have a dedicated line for survivors. I routinely had to jump through the hoops of 3-5 customer service reps, none of whom could answer my questions, each of whom required me to go through the pain of discussing my Dad’s passing. They also each required different information for security questions (like a specific case number), often requiring me to hang up and start again.

I had a horrible experience with Vanguard where I lost so much money and time. The phone staff are unskilled for my issue, and I've had so much more success with Fidelity. They helped me transfer my mother's annuities from other institution to Vanguard. Instead of starting with the other institution, Vanguard had me fill out their forms to initiate the transfer. As time went on, Vanguard kept reassuring me for months that the transfer was in process. I called them many times as time slipped by. WRONG ANSWER VANGUARD! Problem is that the other institution didn't know about the transfer.

I switched jobs and wanted to close my account. After I had taken the money out I went online to close it and they stated that if I had a zero balance I could do so online but it wouldn't let me. I called and was asked to enter the last four of my social, which is pretty standard but then when I got to the next step it asked for my full social, which made me nervous. It continued to take me around in circles on the recording and never get to a person. I finally called back and claimed to be a new customer and finally got to a person who said because I was on the "older platform", they could not manually close my account but that it would soon be closed automatically. What a waste of time and now I'm just hoping my identity isn't stolen.

One of the Worst customer Service experience. Nobody knows what they are talking about, mostly the customer service is outsourced and have no knowledge. Very poor communication, if you by any chance get hold of US representative things happen smoothly. Most of my accounts are with Vanguard, the products are great. Vanguard become modern pump more money into customer service.

Vanguard Roboadvisor account ripped off 10%! I wanted to start investing in a roboadvisor account and put the minimum of $3,000 in a Vanguard account and they took off $300 from the top! I put the same in other roboadvisor accounts- Wealthfront and Betterment and I was making money with them. They are thieves and taking advantage of people. Don't invest with them. You're better off with Wealthfront or Betterment if you want to use a roboadvisor investment account.

My employer's 401k plan is with Vanguard so unfortunately I have no choice. Their customer service is absolutely horrendous. They've made it impossible to reach a human, and they apparently haven't QA'ed their automated call tree which traps you in a loop asking for the same data over and over. If you have a choice, go with Fidelity or another firm. Two thumbs down, Vanguard!

The Vanguard website provides incorrect information, yet they refuse to correct it. On the Dashboard page, they have the following statement: "The holdings you've hidden in your customized view are excluded from the information displayed in accounts, asset mix, and recent transactions." However, the performance data is not the customized view. It is the only data on the entire website that is not the customized view. I have pointed this out for over three years but it does not get fixed. Furthermore, Vanguard has invented "filters" on the performance page to allow users to see performance data with different characteristics. It would be better to see performance data on this page according to the user's selected customized view.

I have an account with Vanguard for more than ten years. They sent me a letter to change my account type to avoid $ 25.00 services. I did that online several months ago after receiving the letter. I received a letter charging me $ 25.00. The representative Jonalyn ** at 800 662 -2739 said my account type has not changed. I spent over an hour on the call after putting me on hold. I could not escalate the call to the accountable manager. She will not give me her ID number or a call reference number for the call.

Vanguard cheats retail investors by favoring large investment firms. Monday 8/5 their website was down for "maintenance" first thing in the morning when the market dipped to its lowest in a while. Yet buying the dip still ensued. I read that a ton of others had the same issue and couldn't log in to their accounts. Sign up with them if you want to be cheated. And by the way, their user interface absolutely sucks.

Vanguard was my first choice after doing due diligence and researching other companies Vanguard appeared to be the best and most cost effective and experienced company. I could not be more wrong! After opening up a brokerage account with an inheritance, that account did not make ONE CENT in 31/2 years of Vanguard's "financial advisors "managing my monies. The financial "advisors" I spoke with were uninformed and lacked even the basic knowledge and were unable to articulate anything. Vanguard's website is not user friendly and archaic. The staff are incompetent and wait times to contact them are long. Altogether, a really awful company with no assistance given to their clients/stakeholders.

I was bombarded with numerous phone calls and emails from various agents at Vanguard, even as early as 7:00 am, despite my clear lack of interest. Eventually, I relented and spoke with an agent named Soul who assured me of securing a line of credit for my company. I explicitly stated that I wasn't seeking funds unless it was to expand my inventory, and I emphasized my requirement for low monthly payments and a maximum interest rate of 12% per annum.

I would no longer classify Vanguard as a brokerage firm. They were great 20 years ago when I originally opened my 401K with them through the company I worked for at the time. Now, they behave more like used car dealers (no offense if you're a used car dealer). I have no clue how a once highly reputable company could plunge so far, but charging fees and providing atrocious customer service seems to be the only thing they are good at now. First, moving cash from your bank account to Vanguard is like taking a voyage on the Mayflower. It takes forever to land, and even then, Vanguard temporarily freezes the funds. I think it took me a week simply to purchase stock.

Updated on 08/05/2024: Vanguards continue to invent excuses to prevent me from having access to an account where I am joint with my deceased mother. Now they want a waiver to not take inheritance taxes out. The estate lawyer sent them the certification from the state that they have ALL the taxes due paid. They don't need the waiver. I told them I consider the incompetence to be intentional and deliberate at this point.

Do not invest in Vanguard! They are a part of the deep state and are trying to control everyone and everything you do, I invested many of dollars with this company when I worked for the government, and I lost a lot with them!

DO NOT INVEST WITH THEM. When you call, you get through to someone with little training, then the call drops. Every time. If I had to guess they want to make it impossible for you to do business else-where. Nowhere does it say how to close or transfer accounts, only transfer into Vanguard.

No service or technology. Move your money to Schwab. Hopefully the new CEO invest in people (customer service) and technology (website). You get what you pay for. No free lunch. You can do much better than Vanguard. Do your research You will thank me later.

The person that I spoke to her name Maria **. Vanguard's customer service is extremely lackluster. They are very disrespectful. They don’t know how to talk to people and they refuse to provide you with any assistance. I was told that my documents were not received. I sent 3×1st time was May 23rd Which was a three page fax that I sent in error as I Missing documentation. I sent another fax on the 24th and the total of nine pages which was correct and what they needed. I called for an update. They told me they were never received so I resent them on the 30th. They restarted the process because of their miscommunication. They completely skipped over what was the 24th and I only except in the newest documents which is delaying my business.

Too bad there is not a ‘0’ option!! Their App is not user friendly AT ALL. Their customer service and communication are abysmal. I was advised by a ‘Supervisor’ at Vanguard that I should periodically check my Message Center to see if there are any Messages for me. I, just like everyone in America, is a customer of MANY different businesses/vendors and NOT ONE of these entities expects me to ‘troll’ their Message Center every “day or two to see if you have any Messages”….Every entity I do business with has the common sense and foresight to send me a heads up e-mail that I need to check my Messages at their site! What happened to the John Bogle investment company I started investing with 40 years ago????

There's a price to the low rates they have--their customer service is deeply mediocre. I found out that I had been locked out of my account for years, with no indication that anything was wrong except for a link to their service number. Calling that number got me stuck in a slow, confusing bureaucracy. Don't put any money here that you might need to get out in a hurry.

I really wouldn’t have given them even one star. They’ve had my money for two weeks now and have denied me access to it and I have been told someone would call me within 72 hours and no one is called. I’ve called three times a day and I’ve been told they will call me back within the hour or in the afternoon and no one has called and yet my access to my money is denied.

Their online website has poor self-help facilities… I can't SEARCH for a help topic. And once you place an order for mutual fund change, you can't cancel it on your own, you have to email them and hope they get to it on time. Very poor website design.

I have called a total of four times (once in single day/ three times another day) and the reps were combative, interrupting, talk over you, refused to connect me to a supervisor, refused to assign call to a supervisor, and have a rep yell "we are not going there!" All my calls about Traditional 401K withdrawals. I reminded them I am the "customer" but I believe reps being hired are poorly trained and/or qualified. It is all very weird and unprofessional. Simple questions raise their tension. Not an issue before Covid. Guessing the quality of reps is poor.

Vanguard is a HORRIBLE, TERRIBLE and a VERY STRESSFUL brokerage company. Transfer of assets are VERY VERY VERY SLOW. After the 401K transferred to Vanguard there’s still 7 days hold that’s why I can’t invest more than I want.

Vanguard is horrible. They are useless. They do not allow buying of OTC stocks. Fidelity and Schwab allow OTC stocks and are great. I just started closing out my Vanguard account. Please do not open a Vanguard account. If you have one already close it out. Switch to Fidelity or Schwab. They are a million times better. Feel free to contact me at ** for more crap that Vanguard pulls. I could go on and on.

Last year I opened Vanguard to diversify my portfolio, besides having Swab. What a mistake! I recently did my first transaction of giving $1000 worth of share from it to my daughter's Bank of America savings account. BUT SHE NEVER RECIVED the money. Vanguard on boarding department and I have spoken with multiple BoA agents and indicated they never received the transaction. Vanguard told me multiple times all the accounts, DTC, electronic wiring were correct and now suddenly blaming on me and asking me to write a letter that it was my fault! I have contacted their fraud department, FINRA, and consumer financial protection Bureau. Any other places to contact...

My mother passed and I was listed as a beneficiary. They make you create an account with them in order to receive funds, this includes provided employer related data that has zero to do with receiving any funds from them. They make it difficult to receive money as a beneficiary. I would never recommend them because of how complicated they make it for beneficiaries.

After the last few phone experiences over the past two years, I decided to do some checking to see if it was just me, or if Vanguard changed how they deal with their customers. I've been investing with them for over 31 years, and in my view, there's been a huge decline. And since there's no email address for them to voice my complaints, I thought I'd make them public. I used an AI platform (Perplexity) and asked if their customer reviews have in fact declined, and they have. See link. I wonder how John Bogle would feel about this? AI Result: **.

If you fortunate enough to have some measure of inheritance but unfortunate enough to have those before you choose Vanguard, here is what will happen. 1) When they are notified of passing they will lock the account so you do not know what is available. You will then be forced to setup a Vanguard Inherited IRA Brokerage Account. This is lengthy and buggy process. While other institutions will quickly cash out your inheritance, Vanguard will initially attempt to setup your mandatory Inherited IRA for immediate re-investment. You will have to spend ~40 minutes with a Vanguard representative to get the account setup in a way that the money will not to immediately back to Vanguard.

I have been a Vanguard client for at least 3 decades. Sadly, after Mr. Bogle left, the company has gone downhill. In the past, advisors were accessible, well trained, and made it clear that their first priority was to support the client. Yet, now the general attitude seems to be: with millions of investors, we are too big to bother with you! There are some exceptions, of course. I was in the end satisfied today having finally gotten through to someone in the investment department who stopped blaming me. It took all morning to decode a message found on my home page and the person at the Helpdesk seemed ill-equipped to deal with basic matters, yet held back in transferring my call.

It's hard to get to a real life person. When you do, they don’t know what they are doing. You spend hours on hold each time you call. Sometimes you will have your call drop after long times of wait. They profit from your money and outsource jobs overseas. Red flags upon red flags. I don’t know how they are still operating.

My husband had a 401K through Vanguard. The company he worked for started it up 17 years ago. When he retired he drew it all out so we thought. There was a few hundred left in the account. After three years he decided to pull the rest out. Well that was a big process. It was a big hassle to get out. I would never invest in this company for my personal use.

This has been an awful process all the way through. I left a job on 11/10/2033. I tried for 2 weeks to make a request, by 11/27 I finally could, by 11/29 it was out with a maximum date of arrival of 12/12. As of 12/19 I have nothing. I started the process for reissuing the check which they said to stop the first check it will take 3 business days for whatever reason then they will send another check. That puts me at receiving this check I've been trying to get from the beginning of November to after Christmas. I won't be able to get all the things for my daughter and niece I planned to for Christmas and now have to see them disappointed on Christmas. If I could give Vanguard a 0 or negative I would.

I have been a Vanguard client for many years. I was rolling over one account from Vanguard to another broker. I called Vanguard to double check to make sure the order was in good standing. They said everything is in good order and the funds would be processed and the other broker should get funds in business 5-7 days. I called after 8 business days and the funds had not been sent. Vanguard made a mistake in not processing my order, and I lost money by my money sitting in a cash account. No one ever called me about this. I called back and spoke to management, no remedy for their mistake, and me losing money. They just lost a good long standing customer.

I invested money in Vanguard Mutual funds and ETFs. They have to avoid the best Low cost transaction costs. I was surprised to read those negative reviews. I urge anyone who wants to deal with Vanguard to Educate himself with their regulations to avoid disappointments.

Word to the wise. I inherited from my late sister a substantial portfolio with Vanguard. My sister worked in securities and managed her portfolio with much success and continued growth. It took me over a month for Vanguard to do the transfer to just my name was problematic. Then I called numerous times and had appointments with advisors that I wanted to interview to manage, (for a fee) my portfolio. The appointments came and no call from any of the Vanguard advisors? Yesterday I made another call to Vanguard to find an advisor (for a fee) and after discussion with Mario in Sales, because I inherited my portfolio, he advised me that "Vanguard was not a good fit for me"?

I called to try to figure out why my 401k loan was deferred/defaulted when my employer has been taking out the payments from my check to repay my loan. The website isn't intuitive and the quarterly statements aren't clear or specific on when they received or didn't receive a payment from my employer. Called customer service and spoke to someone that was extremely rude and not very helpful. He said the last payment they received was 8/4/23 and didn't receive the next payment till 8/18/23. How does that justify a default? He said it was because they received a late payment in April.

Horrible experience. I called 9/29 because I was beneficiary on mom's Roll over IRA. Patrick ** is not very smart. First he helped me complete form which it took over 5 weeks, 6 phone calls, 4 emails to find out. The rest of crew are clueless too and I wouldn’t want clueless people in charge of my investments. Each time I called a clueless person I was told everything is in order and I would get transfer of funds in 24 hours. Of course after several days that didn’t happen.

If I could give Vanguard a zero I would. After death of my mother I have trying for several weeks to have Vanguard divide Trust by 3. They are so incompetent they gave one beneficiary $129,000. more than the others. They lost $10,000. In one account and said if I find their mistake they will fix it. Are they not the professional- I am to find their mistake!! They are the worst - don’t put your money in Vanguard!

I tried to deposit $33.24 to correct an error they made over 2 years ago when I tried to open an account and they opened it, but wanted additional info that they really didn't need to process a trade. I therefore instructed them to return my money to me, which they did but returned $33.24 too much. My next statement had a negative balance and I figured given some time, they would send me a letter asking me to send them this amount. They never did. So I called to ask to close my account and they mentioned this negative balance. So I sent them a check on July 7th. They returned it 10 days later stating they needed a specific form with the check in order to deposit it. They sent me the form and I mailed another check on 8/11.

Needed to rollover my 401k from Vanguard into my new employer 401k. Took about an hour on multiple phone calls of people who barely spoke English in order to get the correct department (the auto attendant automatically drops calls and does not transfer you), only to find out that I had to update my address which puts a 2 week hold on your account before you can do anything (makes 0 sense). Also learned tracking + charge for rollover is 100$, which is also ridiculous. After spending all of this time, I will still have to wait 2 weeks before I can start the next phase of getting my money out of this terrible company.

I reached out to VANGUARD on 08/29/23 to start a reqst for a Hardship Withdrawal to purchase a home. The original paperwork list the home at one price per what was online per HAR.com, however when the appraisal came back the home was lower than the original asking price. I reached out to my lender informing her that my reqst was denied from Vanguard for my confirmation number on the fax cover sheet was incorrect at first and the closing cost disclosure document was not rec'vd. My lender sent me all the necessary documents to reassure that I have all I needed to send to Vanguard. The reps that answer the phone in Customer Service are 5 Times RUDE with no QUEST customer service skills. They speak all over you because they don't know the answer.

The only reason they get 1 start is because you have to give at least one star to post your review, because if not they would get a negative star from me. Vanguard is one of the worst companies I have ever had to deal with. I have gotten hung up on and I have gotten no help trying to get into this account. They have no one else to speak to or no actual building to go to so you can have someone to speak with instead of these rude customer service reps that have to read off from a script and really don't have any other knowledge to give. I would NEVER recommend this company to anyone. Please stay clear

TERRIBLE experience. Been two weeks trying to move money from 401K into IRA trading account. KEEPING IT IN VANGUARD. 3.5 weeks ago I was told it would be 7-10 days to get paperwork , and when we get it back we can make the transfer (sounds easy right???) Well, it's 7-10 days because they insist on sending USPS. So, I sent the docs back overnight , and the day AFTER they process it, the money moves OUT of my 401K... NOT into the IRA, inot a holding account while they "prepare the IRA account." ("OK you guys ready over there? There's incoming money from our 401K pocket and into our IRA pocket,

ABSOLUTELY HORRIBLE! The first time I called they transferred me and I was on hold for 67 minutes. The associate sent me an email and told me how to handle. What I didn't know is that he had updated some of my profile info on the site, which put a temporary hold on my account (He added an email). When I called back regarding the website questions I had, I was told the hold time would be 20 minutes or I could set up for a call back and that would save my place in line. I waited over an hour and never received a call back.

Live and learn. Opened account. Advised to buy a Vanguard fund which lost money. Called to get info on how to transfer out and got a lot of gobbledygook.. They train employees to convey catchphrases... "We can help. We can solve . We can transfer. We can keep you in this nest of vipers as long as possible to squeeze every last cent out of you." Never again. Vanguard has become the center of lost money and decreasing retirement funds. Look elsewhere for financial help...

I have waited 6 months for them to approve my divorce settlement QDRO. While my ex-husband sits comply in a house I paid for I get to be homeless because of this company. They have a 60 day waiting period and when my 60 days arrived and I’ve called to make sure I get my money on time every week. Then all of the sudden tonight 7/6/23 They said they won’t make that 60 days. My 60 days are over on 7/9/23 and this is the 3rd time I’ve had to wait 60 days and they don’t know when I will get my money: so they are keeping my money as long as they legally can to keep the interest it’s providing for them. I have been very patient with them and now this?

Received communications that Vanguard Growth and Income fund securities would no longer be based on financial performance but by another approach (ESG?). Customer service claimed to be familiar with letter but declined to explain what it meant... after over an hour on phone. Treated like trash. Done. No longer good selection of funds available. Another Blackrock. Have read reviews about customer service. It's true.

Customer service is non responsive to such a degree that after 30 years I am switching investment firms. Most recently I phoned with a question regarding a portion of my account not functioning on the app. They said they'd call back. No response after 2 weeks. This is typical.

This is a side by side comparison of Vanguard with Fidelity, Schwab, and others. I've had a vanguard account for over twenty years. They always had the lowest fees compared to other brokerages. Now they're just the same as everyone else in terms of fees. Their funds have low fees, but I can buy into them through other brokerages. I prefer online communication for investments. My mother preferred to use the phone. I think Vanguard's portal is cumbersome yet lacking, but that's just my personal opinion. What isn't subjective is the hassle that they are putting me through in order to inherit two accounts from deceased parents.

It is odd, to say the least, how Customer service personnel, likely doing their best to assist customers, are hampered by the system (i.e. IT). Example, on April 2 I contacted Vanguard when informed that a transfer was not going through. It turns out that one tinker was incorrect. It was duly correct. More than three weeks later, on 4.26.2023 the transfer has not yet been complete, indeed not even initiated. One would think that with their profits Vanguard would have the manpower to complete such simple transactions. one would think that Vanguard would like to see money transferred to their coffers from other brokerages. No such thing. Do I plan to do more transfers to Vanguard? NO.

Requested a distribution check of my 401k on March 6th. They said it was sent, but it never came. So I asked for another one (they charge $30 for every stop pay/reissue of a check). Same thing, waited two weeks and it never came. Then, I made a FedEx account, called to get the account number because the website didn't work, all so I could order an overnight check mailed to me with tracking. Well, I never got the check OR the tracking. It is now April 25, almost two months since I initially asked for distribution. Had to call again and they said there was a mistake on their end so they're now sending another check. By this time I will have racked up $90 in fees through no fault of my own. We will see if I get the check in the next 5 days as promised.

I made a phone call to the personal retirement accounts department. By the time I got through prompts it was about 10 minutes to close. Got this male representative on March 29 2023 at about 7:50 pm. The issue that I've had is that I can't do a rollover online for whatever reason which that's another annoyance in itself. I was getting all the info from my mother account as we spoke, some things I didn't have but was looking in my records. To make a long story short, this rude representative which I won't mention his name, although I should, actually stayed mute and said nothing else eventually hanging up the phone. I guess it was really time to go home huh. How rude to just say nothing and hang up.

For over 5 years I have been requesting improvements to provide for efficient processing of multiple IRA-QCDs. After being told multiple times that "improvement were in the works" but not seeing anything of significance, I wrote to the executive offices. Yesterday, I was informed that "there are no current plans to update our existing plans for QCDs." Based on my phone calls and correspondence with Vanguard over the past year or so, it appears that customer service has greatly deteriorated.

The account "buy or sell" webpage won't accept the ticker for preferred shares. I spent several hours talking to no less that 6 different customer service reps who couldn't even tell the correct ticker or how to trade shares. Every other brokerage makes trading preferred shares an easy task, but Vanguard makes it impossible. And what's worse is that their customer service staff doesn't even know how their own website works.

Problem Number 1 - Vanguard said I already had an account and took a week to get that sorted out. I had to submit a W9 tax form to them. Problem Number 2 - It took a week for my money to transfer from my bank to Vanguard. Problem Number 3 - I set up a withdrawal of funds from my Vanguard account to my bank account during the SVB collapse. There is no way to stop the withdrawal. I called them to see if they could cancel my withdrawal and was reassured that it would not take effect. They were wrong. Problem Number 4 - When speaking with the Personal Advisor, it was clear that he was just treating me like the other 50 customers that he spoke with that day. No personal touch at all. Problem Number 5 - The website and app are extremely outdated and nonintuitive. Problem Number 6 - The website and app both have a 20 minute delay for stock quotes. Who can operate like this?

If you are want to transfer money into Vanguard, you need to read this review. My sister and I inherited some IRA money from my mother who passed away at the end of 2022. My sister opened 2 inherited IRA account at Vanguard. One for traditional IRA and the other for Roth. My sister initiated the transfer early Jan and received traditional IRA money on 1/17/2023 at Vanguard. However Roth portion of the inherited IRA took a long time. On 2/21/2023, we called TIAA (where mom kept her IRA) to inquire about the transfer and the representative told us the check was sent on 1/6/2023 and he also gave us the check number and the amount. We then called Vanguard. However the representative at Vanguard told us she could not locate the check. She then called TIAA and we were told TIAA will do some research on this check and get back to us.

I can't overstate how disorganized and lackluster our experience was as we tried to do a very simply task, open a personal investors account and transfer our investments in from other financial institutions. We wasted 6 months with Vanguard before we called it quits. We ended up working with 3 different Vanguard "Investment Reps" since each time they either stopped responding to emails, provided inaccurate information, or made significant errors that caused us to restart the process. When we called, the customer service reps would tell us the same thing, clearly reading off the screen and unable to provide actual help beyond their templated message. We left voicemails with Managers asking for follow on the poor service their reps were providing. We never heard from the managers, we would just get a call from a new Rep but ran into the same problems.

I have been shopping for a new portfolio company and advisor. Called Vanguard due to good reviews. The guy would not talk with me. Since I was inquiring for my mother in law he would not talk to me. WTH. I have talked to two other companies and they were nothing but professional. The guy made me open account in my name just to ask Him the costs etc of their company. He was supposed to call us at 9am today. Since he insisted that my mother in law be present we drove to her place and waited an hour. NO CALL. He just called me 3 1/2 hours later totally unprofessional. I made another appointment with him. I have decided to go with someone else. I will tell everyone I see who is looking for a portfolio company NOT TO GO WITH VANGUARD.

BEWARE OF INVESTING WITH VANGUARD. On each of the following, Vanguard replaced my proposed investments with another generating little or no interest. With each I complained and asked to speak with a manager. Despite having very significant investments, Vanguard refused. Do not trust them with your money!

Vanguard does not allow an added beneficiary to a joint account. For example, Dad and Mom have a joint account with right of survivorship. They do not allow you to add a beneficiary for when both mom and dad are dead. Why is this bad. You could end up with assets in probate whereas with a beneficiary it would pass to the beneficiary on death without going through probate. Vanguard is taking away your choice. All the banks, and other brokerage firms, Fidelity and Schwab allow a beneficiary in this situation. Don't get caught.... Don't go with Vanguard

My father had the upmost trust in this company and now that he has passed on, I find that they are as helpful, honest and polite as he said they were. They are happy to do a bit of hand-holding with me, as I figure out how best to manage my affairs. I could not recommend them more highly!!!

Mutual funds IRA with Vanguard my entire working life, 4+ decades. Unable to access my account online for 2 years. Supposed to send a code they don't. They're only available by phone weekdays. They need to upgrade their website at the very least.

I have been a client for 17 years. Client service has deteriorated! Their customer reps that I have spoken with recently have experiences of one year or less. That is ok except when the information given is wrong and affects your year-end tax consequences. With 4 trading days remaining in 2022, I was informed that I had until the last day to make a trade and still meet the RMD for the year. Wrong! As it takes 2 days for the funds to settle, I really had 2 days remaining. To correct their admitted misinformation, I now await their "shortfall letter" that HOPEFULLY will satisfy the IRS and avoid its penalty for not meeting the RMD. In addition, written messages left on one's account site are ignored and never responded to. There is no way that one can speak to a supervisor much less any officers of the firm. I would not recommend Vanguard to anyone!

This is another example of a formerly great company going downhill. It used to give a dedicated advisor for free who you could email or call directly. Now you get an 800 number and if you can get through, you get a representative who may or may not have experience in the industry. Instead of personal advice, you are directed to a mutual fund screener which is not intuitive nor easy to use. The algorithms behind the app may make sense to the person who developed it and it may even make sense to a extremely sophisticated investor. But the casual investor, especially if you are just starting out, should look at Schwab or other discount brokers.

I've been a Vanguard customer since the mid-1990s. I have nothing but praise for their funds. Founder Jack Bogle's devotion to the small investor, focusing on low expenses and streamlined funds has benefited small investors over many years, myself included. Customer service via phone is excellent. My chief complaint is Vanguard's horrible website, which is clunky, nonintuitive and confusing. A recent upgrade improved little, if anything. For example, I've tried in utter frustration to dig into the cost basis of various stocks and funds. And forget trying to ascertain how much income they spin off. All in all, the site seems to have been frozen in 1989. One would think that a leading multi-billion dollar investment firm like Vanguard would take a close look at competitors' sites and learn and copy. But, sadly, not.

My Roth IRA with 5 investments has no unrealized gain or loss and I have account for over 10 years and invest annually. Customer service did not know why or could not update account to show unrealized gain or loss. How can one evaluate performance by investment without this… I moved my account to another financial institution who will help me with cost basis.

I've been a Vanguard client for more than 40 years, with many millions invested with them. Trying to contact them by phone today was impossible. When I finally got through after several times trying and waiting for a call back, I was told they were unable to answer my very simple RMD question. I'm too old to be moving my Vanguard accounts elsewhere, but here's a piece of advice to you young investors. This is not the Vanguard they advertise. Their company is an operational mess. I suggest you look at other low cost mutual fund index funds for your holdings. Even if you have to pay a little more for maintenance fees, it will be worth it to get a call-back and straight answers from trained personnel. Vanguard's founder, John Bogle, must be somewhere spinning at the disaster that's become of his company.

Any time call Vanguard to get help; I get nowhere!! The people who handle the service calls are individuals who many time have ESL!! Further, they never seem to know much about the 'various products'.! Also, these folks are more often than not nice: RUDE and HANG UPS are their Things!!!

HIGHLY disappointed with Vanguard's approach to transferring accounts to its new IT system. The brokerage is charging people to do their transfer. That is ridiculous! If you don't want to be charged, they put the onus on the customer through an arduous process. This process requires customers to create an "artificial" new account stating that they are transferring from Vanguard to Vanguard re-entering all of their account and personal details that are already in the Vanguard system. I just wasted an hour on the phone trying to do this. The customer service rep did not know the process (he was not given accurate guidance by his management), nor was he able to see the workflow of the customer. Once finally through the "Open Account"/Transfer process, I received a "System Error," so the transfer never happened.

There is something seriously wrong happening at Vanguard. I have been a long-time customer and have had to call several times in the past two weeks on account issues. Each time, on-hold waits have been between 30 to 60 minutes. One call was because I was sent a prompt to open a certain account and when I had to call as it wouldn't let me open online, I was told "That's a pilot, you missed the account opening window." Then why did I get the prompt? I had to call again as for a week I was met with "We are having technical difficulties" when I tried to log on to my account online. I am starting to get really frustrated with issues such as these. So, if you're planning to move money over there, be prepared for LONG WAITS.

Their Customer Service is terrible - they don't answer the phone regularly and they do not answer emails except maybe once a day. They were not clear about the costs to my parents, who thought everything was taken care of. They then overcharged me (I had two other free consultations and was told I was being ripped off). When they told me the cost, they said they were giving me a "deal". When I balked at the cost, they told me they would lower my "deal" even more. I decided against their services so they told me I needed to pay for the lawyer consultation. They charged me the day I called them. When I asked for a refund they refused to refund my credit card and instead said they would mail a check. Is this 1990? I think you are better served finding a company that doesn't see you as a number but a valued customer.

Just ordered checks to access my accounts and received one book of checks, no check register, no cover. Vanguard unwilling to provide any solution. When combined with poor, slow customer service would suggest using a different financial company.

I phoned to get a statement not provided and was transferred 9 times until I gave up. The old saying. "couldn't find their ass with a flashlight and a roadmap", surely applies!! I spoke to so many people who kept transferring me and then would go into a twenty to thirty minute wait!

I have been audited twice in 4 years because of Vanguard Roth distributions being submitted incorrectly to the IRS. These were Roth distributions which I am over 59 1/2 fully vested and contributed to Roth. Both time the 1099-R have been misreported and have to contact them. (Which is incredibly hard) to research and correct their mistakes.

The worst customer service I have ever experienced. People are rude, put on hold and eventually cut off. Call in and the wait time is totally unreasonable 50-75 minutes. When you finally get thru you get put on hold again and never get reconnected. I have been for some time thinking about closing my account with Vanguard in favor of my significantly higher value account with Fidelity and Schwab. Time to do it. Also the nasty written communications from Vanguard that often sound like threats. Do this or you will be charged, etc.

Do not invest any of your money with Vanguard Group. They are impossible to contact and cost me over $ 13,000 in delayed request and when I finally discussed it with someone, they refused to correct it. Horrible to deal with.

I want 'All Vanguard mutual funds by asset class info' in the old format. I do not like such unnecessary innovations? Why Vanguard does not ask its customers' opinions? Who is responsible for such "wise" decisions?

They basically froze my account over a computer error on their end. When I called to resolved they pushed me off and promised someone in "management" would call. No one called. I would be skeptical of putting money with Vanguard. Awful representation. Awful service.

Okay, I made 10 significant investments in Vanguard. They discuss how these funds are managed. I have been very disappointed in their "management" of these various funds and have overall lost over 20% of my investment in the first 6 months of the year. Yes, I understand the market is down but I don't understand how "managing" a fund is just standing by and letting the investment lose value. I highly recommend that you NOT invest with Vanguard as I find the touting of how well they perform as completely false. Like the movie, Run Forrest Run...

A former employer sold my 401K to Vanguard. When they got my money it took an extreme amount of effort to get my address correct on my account (simply the address of the home I own and also live in). Later my correct address showed up as an incorrect address on my account. The account linked to a job that I had for a couple of months about 15 years prior to where this money came from (no help on that from customer service on this after an hour hold to speak with someone). Fortunately, I was able to use the artificial intelligence feature of their online system to get my money transferred out of there. The good thing that came of this is that if I have the opportunity to use this company in the future maybe I'll have the opportunity to respectfully decline.

I have been trying to resolve an issue with Vanguard since June 7th, 2022. Vanguard made a mistake and put my deposit in the wrong account. It was totally a Vanguard error. Subsequently I have made 5 phone calls to speak to a representative to get this Vanguard error corrected. Each time I was told it would be corrected and as of 6/23/2022 the mistake that Vanguard made has not been corrected so in essence I've been lied to. Their representatives at the lower levels are not competent and will throw ** at you to delay resolution. My next step is a complaint to the SEC. As soon as this situation is corrected, I will be searching for a new brokage firm. Sad as I have been with Vanguard for 20 years, but their customer service has become horrible unless you're giving them money. Read reviews on FB to decide for yourself if Vanguard is a company you want to invest with.

Entered a simple market order in the morning at market open. Vanguard did not execute orders by closing bell. Unacceptable. Do yourself a favor, go with a different broker. If you have an IRA, you cannot even execute a trade using their app, you have to use the website. I won't even bother calling customer service as that will be a multi hour ordeal. Will be transferring all accounts to a more responsive broker, even if I have to book a 20& loss.

Scenario: As a customer, I wanted to make a withdrawal:

My company used Vanguard as 401K manager. I have accounts on ETrade, Fidelity, Ameritrade and Schwab. By far Vanguard is the worst of the bunch. Their site is horrible - can't even compare performance of funds - need to select each individually. I dare you to try calling support. Wait time today was 1:50 (yes - one hour and 50 minutes). Then they screwed up and I had to call back - another hour+. They don't have online real person chat, so that's your only option. I transferred it all out and so happy to be done with Vanguard. It was the worse eCom experience ever - and that's saying a lot.

Manages retirement account, slow, not helpful, customer service is a joke, ridiculous wait times, lies to customer, and customer service outsourced out of United States. Do not waste time, find another company.

Wow well over 2 1/2 hours on hold just to get a simple answer!!! Just needed to know how and if I can withdraw money from my 401K to pay for my wife classes she wanted to take. Closing my account with them and finding a place that hires people to answer questions..

I contacted Vanguard to roll over my old employer's retirement plan into my new employer's account. This has been an extremely long and painful experience that I would have never had with a competent company. Each time I tried calling the Vanguard Retirement Plan Participants phone line, I was placed on hold for over 2 hours and sometimes 3 hours. The first time a representative finally came to the phone, he was incompetent and gave me a long laundry list of instructions to follow in order to conduct my rollover. It was obvious from his attitude that he didn't give a **.

Just look at VGENX, VGPMX and all the others over the past 20 years. They are stealing Billions from everyone's IRA, 401K and other retirement accounts. The SEC should have shut them down and made them return all the money they have and will continue stealing from all of us...

Broken English and on hold for hours! All for them to be looking at the wrong account the entire time!!!! I have never felt so inductee about my own money before. I am truly afraid of the future of this company.

Called late February to rollover my 401k from a previous employer from Vanguard to Fidelity (thank God I could finally do that) and Vanguard supposedly sent a check to Fidelity on 02/23. It is now a month later and Fidelity never for the check. Called Vanguard customer service just now and waited for over an hour to get someone on the phone. She proceeded to tell me that she couldn't help me because she doesn't handle employer accounts. Why did I get routed to her when I had already entered all of my account information????

I held for an hour and 20 minutes to speak to someone, then I was told I will have to speak to a Senior Specialist which is now put me on 2 hours 15 minutes and I am still holding!!! This is not the first time I have held this long. This is UNACCEPTABLE!!

It is now March 11. I'm on hold for customer service for the THIRD time to get my Form 1099-R, so I can file my income taxes. First two calls to Vanguard resulted in promises to send info I need, with no results. Vanguard web page directs me to a page to download my 1099-R, and when I go to that page, it says there are no tax forms available. Vanguard also says this form (1099-R) has been available for download since January 27!

This is by far the worst company I have ever had to deal with and cannot wait to transfer all of the accounts out of this company. Completely understaffed, poorly prepared and trained agents with an archaic system. IT should not take over multiple months, at least a dozen phone calls and over 50 + hours of time with customer service to change ownership of accounts. I would never recommend or use this company in the future and would warn anyone else to stay away as they may never be able to access or use their funds. Their website is always not working, glitches that they are trying to repair which would make me not even trust their online security. Do not go near this company. There are much better advanced financial institutions to use.

I have invested with Vanguard. There are so many bad reviews here that I am afraid I made the wrong choice. Is Vanguard really this bad. I know that their customer service is not very good. Now you have to make callback appointments. Seems they operate with very few employees. The Stock Market has been down for a while now, so a lot of money has been lost. Can't change companies now. Hope it gets better.

I separated from my employer with loan against 401K. Arrangements were made to pay monthly from checking account. All was fine for a few years until Vanguard attempted to withdraw payment a day earlier than set forth in loan agreement. I deposited money on the proper day knowing it was due. No notice of insufficient funds or any problems. My first clue was a letter from IRS about disbursement penalties, fees, and interest of about $15,000. Found out they didn't retry draw or make notice, just took funds from 401K and paid off loan. When I contacted Vanguard they couldn't seem to produce any correspondence with me or the original loan contract showing payment date. Bottom line is that Vanguard isn't interested in actively managing your account so you need to be double checking always.

I have been invested in Vanguard for several decades. The last couple of years, the service has deteriorated. Long waits on hold, occasionally bad advice, menu driven system that is annoying, inability to talk to someone higher than the assigned advisor about issues. I have previously advised others to use Vanguard but would not do so today. At one point, I got so annoyed I wrote a letter to the CEO; no one responded.

Wanted to transfer my 401k over. Was on hold from various different departments from 430 until they closed at 9. Worst customer services I have ever experienced. Thank god this is going to be one of my last experiences with them...

Trouble from the beginning. First thing: confusing website led to bank transfer problem and they locked me out for months! Next thing: I complained to an agent about the "First thing" and someone listened in and called me back to scold me about getting upset with the poor handling by the agent! Final straw: 2021 performance horrible: lost $3K (~4%) but will have to pay about $800 in tax for dividends/CGD; closed account! Avoid this horrible company.

If you have a choice, and your employer has not already selected them, do not put your money here. They have trillions under management but will not invest in taking care of specific needs and any interaction with them is going to cost a huge investment in time and trouble. And you won't be likely to DIY your trouble yourself on their website. Plant to be on hold in excess of an hour if you call them. They really are unimaginably bad. When I called even their phone system couldn't hold the line properly.

It would take pages to review all of the ways Vanguard -- once the industry leader -- has fallen to last place in supporting individual investors. I still have a Vanguard account because it is more efficient to retain a few old Vanguard funds there. I never look forward to transactions at Vanguard because they haven't taken the time to provide the information you would naturally want to see when you are trading. The last time I sent an email with a question, it took them seven days to respond. I gave up on phone calls years ago. The website provides very little investor information, which means they are not paying for it.

I have had an employer sponsored 401(k) plan with Vanguard. Every interaction with Vanguard was horrible. Typically, I would be bounced around between a minimum of 3 departments before ending up speaking with the right person. On several occasions, my online account password stopped working for mysterious reasons and I would be unable to access their system. Wait-times are typically long. The overall impression was that Vanguard was hoping to "wear me down" to the point that I would give up and just leave my money with them. I know that's (probably) not true, but it sure felt like it. Worst performance from any financial institution I've ever dealt with in my life. I'm sure there are even worse customer service experiences out there - I just haven't experienced one before in about 30 years of dealing with financial institutions.

Have been trying to move my IRA account out of Vanguard for past ONE month+, which ended up in my investment liquidated in last 4+ weeks and sitting as cash in my account! Now for last 2+ weeks I am trying to get market correction done on my account, as I have literally lost on market gains for more than a month. - All due to carelessness of Vanguard. Extremely disappointed.

I have been a Vanguard customer for more than 20 years. Just this year in 2021, there is no longer customer service. Vanguard used to have impeccable customer service. But now there is NO customer service. Call and wait 2 hours before anyone answers the phone. Then, they will hang up on you and not call you back even when you say at the onset, "If we get disconnected here's the number to call me back." I needed help transferring money but the woman had no idea how to help me do that. She hung up on me. This no-customer service has been going on for months. You also can't email the company. You can't contact the top people on LInkedIn as they block people who aren't personal connections.

Don't invest with Vanguard. Their "socially responsible" investment funds are a lie. It's a combination of big banks that fund fossil fuel expansion and other terrible things, big pharma, big tech, last time I check big oil was in the mix (they may have dropped direct fossil fuel holdings when it became less profitable). Basically they're still putting your money into destroying the planet, just indirectly and with a nice-sounding label on it. When I realized this I decided to move my retirement funds to Green Century, a company that actually invests money in socially responsible ways.

Beware, beware, beware. Vanguard's customer service is an embarrassment. First, it is impossible to speak to a Vanguard representative. Once upon a time, Vanguard gave customers a personal service adviser. For reasons that were never explained (read Vanguard trying to save money), it eliminated advisers. When you call the general number, endless wait times. Second, Vanguard insists you email your concerns or questions. Big, huge, mistake. After you email Vanguard, you will wait weeks to receive a completely non-responsive answer. Third, not only is the email response non-responsive, many emails contain typos, misspellings, and completely false information (e.g. our Vanguard email system is unable to find previous emails it purportedly sent you).

The worse customer service imaginable, it simply does not exist. I have made 7(?) telephone calls, been routed from dept to dept, left answering machine messages, received call backs that disconnected after one ring, and been given conflicting information. All that as I simply tried to enroll in their voice verification system-and I still haven't succeeded in doing so! Vanguard is too cheap to hire representatives so they rely on technology to route your calls. The problem is the IT dept is staffed by idiots and their systems don't work. USE FIDELITY INSTEAD.

I have been a Vanguard client for many years, and have been trying to open a new ETF account for 3 days. Today, again, I have been on the phone for over an hour and have yet to talk to an actual person! And that's after using my password, voice recognition! TOTAL FAIL! READ THE OTHER REVIEWS! So I am now looking for a new company to drop a quarter mill into, and then move everything out of Vanguard. VANGUARD... YOU ARE FIRED!!!.

Vanguard used to be a good place to have a retirement account. Information about your account and investments were easy to find. Customer Service was helpful. NOT ANYMORE. Logging in is a crapshoot. And God help you if that log in page isn't functioning because customer service is hard to get. They don't chat anymore. They don't email. Customer service - IF you can reach them at all - does not help. They only insist your account must be re-set by sending forms through - the US mail. Yup - you will not be able to access your account for WEEKS. Even when the problem is at their end. And - they will never acknowledge that they're having a web or other technical problem at their end. They want you to do everything online or on their app, but then they make it impossible to use those too.

Vanguard customer service is the worst I've ever had. Will never use again. Received 5 notices in the mail from Vanguard about accounts opened in my name. I called their 1-800 number twice, and both times was told they can't help me. I have to email their fraud email line (because they' are too cheap to have a fraud dept. answer a phone), and then it takes 72 hours to get a response. I emailed, and never even got a response. Had to report to IRS and Federal Trade Commission. Vanguard - doing the minimum for their customers!

I have been a client for many many years. Last week I could not access my online account. Many calls. Long waits. Nothing. Called three different phone numbers, including that of my designated representative. Finally reached a person at technical support. After a long call and guiding me through to my account, I was informed my account was blocked. Why, I asked. He did not know. Tried several more times to access my account. Zilch. Nada. Obviously time to say goodbye to Vanguard.

It is really hard to talk to the customer service staff! Sometimes some reason, the phone is hung up! They never call me back! I had to start it from the beginning, waiting, explaining, and holding!! It is very frustrating for unprofessional services especially since this is a super big well-known company!

The mutual funds are fine. Low fees. The Website for investors is horrible and nearly impossible to find anything, e.g., individual performance of your investments. By far the worst aspect of Vanguard is their inability to interact with customers in a timely or professional manner. Wait times are 1 hour plus if you call in, and you will likely be transferred to the wrong person or department and waste a colossal amount of time again. I have sent checks for rollovers to the company and they just send them back with nonsensical explanations--like what account to deposit in when it's written on the check. I literally just destroyed 3 checks because the trouble to deposit them wasn't worth the amount on the checks. Finding simple information for a rollover is nearly impossible and don't even try to speak with anyone. They highly discourage it once you call in, and then make you wait for, what so far, seems to be an unlimited amount of time.

Please think carefully before investing your money into Vanguard. The call wait times are terrible, week after week, any day of the week. I regret establishing our money with them. Sometimes when you do finally get a human being they may or may not be knowledgeable.

We trust Clark ** and he recommended Vanguard for money management. We have a live advisor verses a robo advisor. The management fee is only .03%! After answering his questionnaire he put us in 60/40 stocks/bonds. After one year we are up 15%. However, the market has been going north and to me the true test will be during the downturns. We are in our '70s and feel comfortable having our retirement fund with Vanguard.

I called to open 3 accounts, one for me, my mother, and my daughter. Because I had an old account from 25 years ago through a previous employer and could not remember the address I lived at they would not open an account for me. At the time I was young and it was an employer-sponsored account. Now I'm older and I have a trust account and they wouldn't even open a trust account. They just turned away so much business.

They are impossible to get ahold of. I spent two hours waiting on a callback. After finally getting ahold of somebody they said they need to transfer me to somebody else and that it would be another 2 hour hold. Then they promptly hung up on me. I've been trying for days to get ahold of somebody that can answer my questions. If you ever have a question you will need to take a day off work and dedicate that day to being on telephone hold.

I have had a Vanguard account for thirty years. They have gone from the best of my five brokerage accounts to the worst. Wait time is absurd any time of the day. Customer service reps cannot answer simple questions. Mr ** would not recognize the company he built. Performance is fine but maybe Vanguard should consider hiring more and more competent staff.

Waited on hold for 40 minutes until I gave up. Keep in mind the recorded message says "Your Hold Time will be more than 9 min" - That can mean hours/ Days? Zero customer support. Will remove all my funds and find another option. Terrible.

I have used Vanguard for my former employer’s 401K and subsequently rolled that 401K into an IRA. They have been easy to work with and the choices for investments have been great. They work with you to create a portfolio tailored to your individual investment goals and stage in life. The funds I have invested in have generally have exceeded my expectations on performance while the fees have been minimal.

Clear and precise statement. Good customer service. Have always resolved our questions with one phone call. Great dividends on their investment strategies. Several options for investing monies. As mentioned before, great return on investments.

I have previously sent in my concerns to the SEC via the online form but am happy to retell my concern and frustration; Horrible customer service. They eliminated personal advisors, prevent reps from speaking on the phone, and jerk you around by waiting days to respond to emails which say they will get back to you but they never do. Since September 30, October 1, 4 & 5th. At the beginning of the year I had 4 set meetings, scheduled quarterly reviews of the investment adjustments Vanguard's Advisory team administers and get a preview of the upcoming quarter. In each case the advisor fumbles through and has to date been able to give me a clear picture of where my money goes and why.

I had over 20,000$ with Vanguard when they sent me emails discussing my options once I switched employers. I chose to close one of my accounts and agreed to a one time 25$ rollover fee. Vanguard only completed a partial rollover and left a portion of my balance in the 401k. They then told me I had to pay an additional rollover fee in excess of 17% on the remaining balance if I wanted it transferred. When I called in no one in customer service could solve the problem and they continually told me the only way to get the money rolled over was to pay the 17% fee. Make sure to be careful when receiving correspondence from Vanguard as it can be deceptive if you do not do prior research on their suggestions. For reference my Vanguard Case number related to this was **.

Their customer service says that shortest wait times are between 8-10am and 5-8pm EST. I called at 5pm and have been on hold for almost 2 hours. I plan to hang up at 7pm, so who knows if there's anyone answering phones on the other end of this call.

I have attempted 7-8 times to get my online account open and functioning. I get the run around no results, just excuses. This cost me money as I could not make trades when I wanted to. I have spent hours on the phone trying to fix this with 6 different customer service agents and a manager, who is rarely available.

In 2008 Vanguard sent me a check for approx. $400 when they owed me $500. This is a legal trick that insurance companies use to cheat people out of their money. They failed to send me the check for the full amount after numerous calls. After waiting years for the check in 2017 I called them and asked them, where is my money? They said they don't have it and it's not listed on file. After two years, dozens of hours on hold and getting the run around, they FINALLY admitted that the money existed. Then they sent me forms and stalled the payment in every way possible. Finally the $500 check was in hand. They offered no interest, no fees to compensate me for a decade late payment. For 10 years they loaned out my money, collected interest on it and never gave me a penny. Do not trust vanguard.

I have been investing in stocks and mutual funds since 1977. I bought my first Vanguard fund in 1984. Right now I am in about 20 mutual funds (regular accounts, IRAs, Roth IRAs). About ½ of my funds are Vanguard funds. I am happy with the performance of the Vanguard funds I am in. I am VERY UNhappy with Vanguard’s customer service. In the last six months I have done two simple things (wire money, rollover a Roth IRA to Vanguard from a non-Vanguard account) and both times there have been problems requiring several calls.