Vanguard Reviews

I reached out to VANGUARD on 08/29/23 to start a reqst for a Hardship Withdrawal to purchase a home. The original paperwork list the home at one price per what was online per HAR.com, however when the appraisal came back the home was lower than the original asking price. I reached out to my lender informing her that my reqst was denied from Vanguard for my confirmation number on the fax cover sheet was incorrect at first and the closing cost disclosure document was not rec'vd. My lender sent me all the necessary documents to reassure that I have all I needed to send to Vanguard. The reps that answer the phone in Customer Service are 5 Times RUDE with no QUEST customer service skills. They speak all over you because they don't know the answer.

The only reason they get 1 start is because you have to give at least one star to post your review, because if not they would get a negative star from me. Vanguard is one of the worst companies I have ever had to deal with. I have gotten hung up on and I have gotten no help trying to get into this account. They have no one else to speak to or no actual building to go to so you can have someone to speak with instead of these rude customer service reps that have to read off from a script and really don't have any other knowledge to give. I would NEVER recommend this company to anyone. Please stay clear

TERRIBLE experience. Been two weeks trying to move money from 401K into IRA trading account. KEEPING IT IN VANGUARD. 3.5 weeks ago I was told it would be 7-10 days to get paperwork , and when we get it back we can make the transfer (sounds easy right???) Well, it's 7-10 days because they insist on sending USPS. So, I sent the docs back overnight , and the day AFTER they process it, the money moves OUT of my 401K... NOT into the IRA, inot a holding account while they "prepare the IRA account." ("OK you guys ready over there? There's incoming money from our 401K pocket and into our IRA pocket,

ABSOLUTELY HORRIBLE! The first time I called they transferred me and I was on hold for 67 minutes. The associate sent me an email and told me how to handle. What I didn't know is that he had updated some of my profile info on the site, which put a temporary hold on my account (He added an email). When I called back regarding the website questions I had, I was told the hold time would be 20 minutes or I could set up for a call back and that would save my place in line. I waited over an hour and never received a call back.

Live and learn. Opened account. Advised to buy a Vanguard fund which lost money. Called to get info on how to transfer out and got a lot of gobbledygook.. They train employees to convey catchphrases... "We can help. We can solve . We can transfer. We can keep you in this nest of vipers as long as possible to squeeze every last cent out of you." Never again. Vanguard has become the center of lost money and decreasing retirement funds. Look elsewhere for financial help...

I have waited 6 months for them to approve my divorce settlement QDRO. While my ex-husband sits comply in a house I paid for I get to be homeless because of this company. They have a 60 day waiting period and when my 60 days arrived and I’ve called to make sure I get my money on time every week. Then all of the sudden tonight 7/6/23 They said they won’t make that 60 days. My 60 days are over on 7/9/23 and this is the 3rd time I’ve had to wait 60 days and they don’t know when I will get my money: so they are keeping my money as long as they legally can to keep the interest it’s providing for them. I have been very patient with them and now this?

Received communications that Vanguard Growth and Income fund securities would no longer be based on financial performance but by another approach (ESG?). Customer service claimed to be familiar with letter but declined to explain what it meant... after over an hour on phone. Treated like trash. Done. No longer good selection of funds available. Another Blackrock. Have read reviews about customer service. It's true.

Customer service is non responsive to such a degree that after 30 years I am switching investment firms. Most recently I phoned with a question regarding a portion of my account not functioning on the app. They said they'd call back. No response after 2 weeks. This is typical.

This is a side by side comparison of Vanguard with Fidelity, Schwab, and others. I've had a vanguard account for over twenty years. They always had the lowest fees compared to other brokerages. Now they're just the same as everyone else in terms of fees. Their funds have low fees, but I can buy into them through other brokerages. I prefer online communication for investments. My mother preferred to use the phone. I think Vanguard's portal is cumbersome yet lacking, but that's just my personal opinion. What isn't subjective is the hassle that they are putting me through in order to inherit two accounts from deceased parents.

It is odd, to say the least, how Customer service personnel, likely doing their best to assist customers, are hampered by the system (i.e. IT). Example, on April 2 I contacted Vanguard when informed that a transfer was not going through. It turns out that one tinker was incorrect. It was duly correct. More than three weeks later, on 4.26.2023 the transfer has not yet been complete, indeed not even initiated. One would think that with their profits Vanguard would have the manpower to complete such simple transactions. one would think that Vanguard would like to see money transferred to their coffers from other brokerages. No such thing. Do I plan to do more transfers to Vanguard? NO.