Vanguard Reviews

I recently had a very disappointing experience with Vanguard while attempting to verify proof of funds for a buyer interested in a multimillion dollar property I represent. As a broker with Keller Williams, protecting my seller’s best interests is a top priority, and verifying funds is a standard and necessary step in high value transactions. The representative I spoke with was not helpful and refused to review or acknowledge documentation I had. Because I could not obtain proper verification due to Vanguard’s lack of cooperation, I was unable to move forward in assisting the buyer.

I opened up a cash plus account 3 weeks ago and I can still not deposit money because they have not verified the account. I call customer service every day and they just blatantly lie to me and tell me it will be fixed tomorrow.

I have been a Vanguard investor for 15 years. I recently purchased a new computer and attempted to log on to my account. Vanguard did not recognize my new computer and sent a security code to the phone listed 15 years ago. I called and spent 45 minutes talking to someone I could not understand. I tried again today and explained that phone was no longer in use. I was told it would take 10 days to eliminate that number. A hold would be put on my account and they would call me back. Excellent in investing, miserable in customer service.

As I am approaching my retirement, I called Customer Service more often than before. I like their products; however, I did not realize that the knowledge of Customer Service is very poor as it relates the guidance they provide to customers. Most of the customers are young and are not trained and yet some of them have an attitude "Mr. Knows All". They don't care that they give out inconsistent guidance since it does not impact their account. They are not transparent; they did not have IRA conversion as to what price/share we will get when we convert $ amount v. total shares. Yet, when calling customer service, they think they know.

I have had a number of accounts with Vanguard for over 30 years. At the beginning, they were a wonderful company, and I recommended them highly to others. Over the past several years, they have gone downhill. As an example, last week, I was on hold for 51 minutes and then got cut off. The agent had even taken my phone number but never called me. Similar things have happened in the past, so I am in the process of transferring all of my funds out of Vanguard, and would never recommend them to anyone.

Vanguard is a complete piece of shit. Their website is unusable. It locked me out of my account and I cannot get back in. I have tried for hours to work with customer service through their phone number but I just keep getting transferred and hung up on. I hate this company with a fiery passion and will never ever choose to do business with them. I'm tempted to quit my job just so I can go somewhere that picks a less dog shit company to control our 401k.

This place sent me a letter 4 months ago, telling me that they transferred half my ex husband's 401K to another financial company, as per QRDO orders. The other company has no record of any money getting transferred. Vanguard first wouldn't talk to me because it's not my account, then told me there is no account in my ex husband's name there. My money is gone, and I have to hire a lawyer to find it. The phone person doesn't speak English well at all. I've called 4 times since September, when Vanguard sent me a letter about the account. All 4 times, got zero help.

I have multiple accounts at other brokerages and I have never in my 50+ years of investing experienced any company as bad as Vanguard. The stupid transition to a new system was handled so poorly it is costing me serious losses. I am contacting attorneys to see if I can sue them. There are many brokerage companies out there; any of them are better than Vanguard.

Hi There, I'm very upset with the service at Vanguard right now. I'm thinking of moving my funds elsewhere. I have tried, with no luck for over 10 hours of my work time to get someone to help. Sought out my son's account that has to change from a minor to an adult account and transfer the money over. I spoke to Matthew who asked me to mail in a W9 which we did. He says he would get back to me which he didn't. I tried call multiple times. They just didn't help. And got disconnected many times, they never called back. They are now saying that my son has duplicate accounts and they need to sought that out. UTMA Brokerage Account — ***. They should do this on their own, I've spoken to them multiple times to get this sorted out. NO HELP, NO CUSTOMER SERVICE EMAIL WITH ANY HELP.

Very poor customer service. I've been trying to get my funds sent to me for 6 weeks. Several times I have filled out the forms they have sent, only to find a week later they need more information. They could have let me know what was needed at the onset of my request. When all the paperwork and identity issues were cleared up they needed another 2 weeks before they would release my funds. They could not explain why. They will not send the funds electrically, only via mail, so after waiting 10 day for my check I called to verify they had sent it.

I can't log in or access my account because they have my old phone number. I called to update my phone number, but they keep giving me the run around. I called 4 different times in an hour trying to get someone who speaks fluent English because I'm hearing impaired and cannot understand what they're saying. But, she refused to get someone for me. This is so frustrating, I've never had issues like this with any other company. Don't go with this company, they'll give you nothing but headaches.

Awful, I have been trying to roll over my money for 4 months and it's still not done. Nor is it close, I just had to restart. Customer service is awful and did nothing. If my work didn't use them, I would definitely be going elsewhere. I am actually debating just starting a personal one and transferring at this point.

Horrendous customer service. My 92-year-old grandmother simply couldn’t remember her password for her phone banking, and even though she could provide them all of the information they still simply would not help her until she could remember the passcode. I conference called in with her to simply ask them to help her reset her password and they refused to do so. While I understand, this is a security issue. It is also extremely discriminatory because of my grandmother‘s age. My grandmother has been a long time, customer of theirs and the way that they treat her now is disgusting. Just make sure if you’re going to bank with Vanguard that you are of sound mind and never ever age and forget any password whatsoever otherwise they won’t help you. Disgusting. If my grandmother doesn’t have a heart attack or stroke over this it will literally be a miracle.

Website stinks. I wanted a list of my investments but had to hunt and hunt to find them. Very unfriendly website. I've been a customer over 20 years but I'm ready to move on. I wonder if Vanguard even cares because others have encountered this.

I have used Vanguard for a brokerage for years with few issues. However after opening a 529, the customer service for this is terrible. The 529 is treated almost like a seperate company, with all requested needed to be submitted by "snail mail", even the checks sent to other Vanguard accounts go thru snail mail. It has taken me almost 2 months to move funds from a 529 to a Roth. Bottom line, stay away from their 529 accounts.

I have been a Vanguard customer since the 90's. Before internet was available. This year they said my accounts are out of date and need to be converted to Brokerage accounts. I did not respond to them as I was in poor health. When I recently called they had restricted my accounts and I was not able to have them remove the restriction. Because they have been charging me $25 service fee per account for a paper statement. I asked for courtesy reversal of the fee and they told me "NO the fees can NOT be reversed." I was told that I had to pay the $25 before they can remove the restriction. I asked how? Since I can not make any transactions on my account and she said I have to sell $25 worth of shares from my account and that they would do that for me.

The customer service is horrible. I am suspicious about what is going on with my money. The beginning of November I closed my 401k that I had for years from a previous employer. It was a lot of money and I want to transfer the money to another company. They closed the account and told me I can get the check in 10 days. I wanted the my new account number on the check. They said they can't do this. I wanted my checks to be sent buy registered mail to be more secure, which I would pay. They said they couldn't do that. I still have not received my checks.

All my god... I thought I was the only one that had hideous customer service. I closed my account with Vanguard and I was supposed to receive my check in 10 business days. I still haven't received anything. The only way they would send this large check was by regular mail. I called multiple times. I was told to wait or they would send another check and it would take another 10 business days. There was no supervisor or manager. If I wanted to speak it would take one business day. This sounded like a call center a lot of background sound, one point they picked up the phone no one was on the line, just background sounds. One person I couldn't understand. If I don't receive this check I will go to court.

One star is even too generous for this company. If you know what’s good for you and your family, don’t do business with these people. It is the worst experience I’ve ever had. I have been dealing with my late father’s accounts with them for MONTHS and it has been excruciating. I have made no progress, I’ve actually lost money hiring a lawyer to deal with this poor excuse for a company and it has truly cost me my mental health. Save yourself and your family the time, energy and sanity, do not do business of ANY sort with these people.

I have used Vanguard as my primary mutual fund source for a number of years and I have always been 100% happy with everything, until recently. A number of months ago they informed me one of our accounts that was not a brokerage account had to be transitioned. We started by filling out a 15 page document. Then they informed me we needed to have our signatures notarized, which we did and returned to them by mail.

Updated on 11/17/2025: I have been trying to remove the 20,265 I have in a Vanguard saving account since 11/07. Today 11/17 they debited my bank account for an additional 20,000. Vanguard now has 40K of my money, 20K they were never authorized to take. That's the kind of shady place this is. Steer clear of these scammers. They clearly don't know the difference between a credit and debit. Plus, notice the fake good reviews written by vanguard staff. What a joke.

Very poor customer service. Vanguard has discontinued the ability to send secure emails. Instead an inadequate chat platform is provided, which breaks down every few minutes, with poorly qualified assistance. Wish I could transfer my funds to Fidelity or Schwab. Thinking of it.

I could not understand the customer service rep due to her heavy accent. I had to ask her to repeat herself numerous times through our dreadful 30-minute conversation. If you do not employ staff that we in America can understand, I will be moving my money.

I am surprised that a company of this caliber has such poor customer service. The website is almost useless. The call center is outsourced and the associates don't know much and can do even less and it is impossible to get to a supervisor. I have been trying to make a withdrawal for over a month now and still have no resolution in sight.

Vanguard customer service has gotten to be horrible.. I used to be able to reach a person right away to conduct transactions. But now wait times are over an hour and when you indicate you want a call back either no one calls or they only call once and you better pick up. If not you have to start over. I have a significant amount of money invested with them and this is absolutely horrible service!!

I get "Request cannot be completed" errors messages every time now when I go into my Vanguard account and try to do a transaction. How does a company the size of Vanguard with the resources that that Vanguard has, have such a horrible website? The CEO should be fired.

Inaccessible, I’ve had problems from the beginning and I currently on hold with them for about an hour and 20 minutes now. Most of their websites don’t work and I recommend everyone ditch this poor excuse of a company.

I never thought I would be writing a negative review on Vanguard. I have had funds deposited with them for over 40 years. In the last 5 years, Vanguard's customer service has steadily went downhill to an unacceptable level. Not only are the customer service reps frequently rude some have no idea what they are doing. The worst case was a rep who did not know the difference between an IRA distribution and an IRA CD purchase within a IRA. I will not bore with details, just enough to say if I had not be a Tax advisor, I would have followed their advice and had a 400K taxable transaction. I no longer recommend it for anyone who cannot manage their own account on-line. Do not use their apps, they are problematic. Unfortunately, I do not have a recommendation for an alternative. They still have low fees and are ok at best if you are financial competent.

Customer service use to be great, last 3 years it has gone downhill rapidly. Have difficult time processing my RMDs with experience to complete more. Difficult every year. Also very adamantly forcing you to go paperless.

Requested a hardship loan. Approved on the 22nd, asked to wait until the 3rd. On the 5th I called in, oops the check was returned a week previous. Nobody told me. Talked to my plan admin to correct a slight address issue. Asked for priority/overnight. Was told that it would be on the 8th and be in my hands by the 10th. On the 13th I call back in (they were closed over the weekend)... oops we didn't actually send via priority... was it requested? Yes.... Do the notes show to send priority? Yes.... was it sent priority? No.... why? *shrug* I don't know.... what can you do about this? Nothing...