Interactive Brokers

Now trying already for a year to open an account. They have people from India working as helpdesk, they don't know anything and they can t do anything. Tried 4 times to open an account and finally gave up. I have been a trader, financial risk manager who wanted to open a managed platform for my clients but looking now for other solutions. The good reviews are fake because I know more people faced the same issues. Avoid if possible. Waste of time!

I am a sophisticated trader with 40+ years of experience. I never write online reviews. But the attention to the customer of this company is so abysmal, I had to post. Today, I could not trade because my account got coded as though I reside in Japan (I have never been to Japan). After waiting on hold for 40 minutes, the guy tells me "yes, our tech team is working on this and all customers are affected." Is there not one thinking person at this company that would have thought to send customers an email or text message proactively stating this fact? These people that manage this company are total idiots when it comes to addressing the customer. The rare times I have had to use the client support message center, I get back a half-baked explanation - after 5 days. Unless the other features offered by this company are really important to you, I suggest you go elsewhere as their customer focus is non-existent.

Please away from this company! 1. I can guarantee that their trading platform would be the worst you ever encountered on earth. 2. They claim they have low margin rate, but they would sell your stock at lost without notifying you, on day 2 when you use your margin. Unlike other companies, they gave you 3 days to deposit more fund into your account. They simply assume you are poor and they do whatever they want to take your money.

Just like every other dumb schmuck out there, I was attracted by the low margin rates, but it's been almost FOUR WEEKS SINCE I FUNDED MY ACCOUNT AND IBKR WILL NOT DISPENSE THE FUNDS I WANT TO WITHDRAW. This is NOT a margin loan. It's settled cash in my account. WTH? They just keep sending me notices that I need to confirm "activity" and "changes made" - and when I call them they simply ask the same questions over and over (name, DOB, citizenship, "do you REALLY intend to take out this amount?", "what do you need this money for?" - WHAAAAAA???? You have the GALL to ask me what I want MY MONEY for??? This is the clown-show feature at amateur hour. I am going back to Vanguard PROMPTLY after IBKR GIVES MY MONEY TO ME.

I passed the General Principal's Exam decades ago - this gives me the ability to open up my own brokerage. I've written investment articles in 12 countries. The OTHER REVIEWS ARE NOT LYING. This the worst trading site and perhaps the worst and least user friendly site ever. I was dummy attracted by the low margin rates as I am investing more than a million dollars here. It's not worth it. Today it took 1 hr 21 min to reset my password. Each day there is a new problem.

I have been trying to reach out to Interactive Brokers from their online platform for the past 3 weeks and there is absolutely no response. I have written to them 3 times but nobody responds. It's great platform when you have to trade but when you have a query there seem to be no employees at all. It looks like you sent the money to a Black Box and don't know what to do. Their policies are arbitrary. This platform is definitely avoidable.

They claim they paid my dividend to my account. But the statements they issue are so confusing there is no way to tell. There is no obvious way to determine if you have received dividends in your account. Do NOT use this company!!!!

My business opened a Business Brokerage account with Interactive Brokers and ended up closing it within the first year. We don't have experience with their desktop app having preferred to work through their website, however I found the website to be an absolute maze to the point that I couldn't use it to submit trades, which is its primary function. When I attempted to call customer service I would always receive the same error message, that service in English was unavailable at this time. Needless to say this is a very perplexing error to receive for a US based company. I would not recommend this company for Investment Brokerage services, especially if you run a small business.

I got stopped out 185 pips on top of my stop loss for holding my trade over the weekend. They said it was due to low liquidity and they pride themselves to be tight in the spread with good liquidity. A check with the other 5 major FX brokers all does not have their prices even come close to my stop loss. BTW, this is not the first time I face a liquidity issue with IB.

Placed a limit order for a credit spread on 3-11-2021 for 1.5 credit. It executed at a debit of 0.10. This time it was small loss but when it happened with bigger orders with thousands in loss, I had called customer service only to end up with absolutely rude person who won't let me complete my sentence and hung up. You would think he is having PMS. I would love to attach a picture here but don't see that option.