Interactive Brokers Reviews

All users are forced to keep a smart phone app installed on a compatible device in order to access their accounts. I will be moving my money out after they promised to cut off my access after the next five logins.

Someone please get me to the upper management of this company with the most screwed up trading platform on the planet. I can't even log in anymore. Just wasted an hour on the phone with your incompetent outsourced customer service in India who refused to allow me to speak with a supervisor. Please reach out to me and fix my problem before I cause PR problems and crawl all the way to reaching your CEO Milan Galik or Founder & Chairman, Thomas Peterffy.

Have been trying to pull my final $8000 from the account of my deceased husband AND THEY ARE MAKING IT CLOSE TO IMPOSSIBLE. Sent all the required Doc they requested, first by email, but that was too blurry. THEN SENT DOCs "SIGNATURE REQUIRED" to home office and it was signed as received. They say they can't find them. They say they're investigating and calling back BUT NEVER DO AS WE ARE NOW CALLING EVERY DAY!! They are making money ON MY MONEY but they don't allow me to benefit if it's under $10,000. THEY ARE HOLDING ME HOSTAGE and I must find a way to take Legal Action even if they are in Chicago.

Signing up with Interactive Brokers Was a Big Mistake! Signing up with Interactive Brokers was the biggest mistake of my life. I sold stock and had cash in the account to invest. When I tried to transfer money out of the account the staff took days reviewing my transfer request, ask for information and even though I sent the information they did not bother reading it. They simply shockingly kept asking for the same document. This alone shows that the Interactive employees do not have the capacity to function at a financial institution of any kind.

Avoid like the plague. Virtually unusable. The interface is like something from the 60s. Finding order histories is always a complex task. Nothing is straightforward. Nothing is visual. Nothing is intuitive. Their various "forecasting" tools are not helpful.

I am new. Funded account with $6000. Started learning about their platforms and other other courses. Even logging was not easy. I received an email offering incentive for Learning certain courses commission credit up to $300. When I tried repeatedly, system prompted that I am not eligible. There was no way to contact. It was a "do not reply' email and no contact number. Everything is a frustrating experience. Thinking of closing the account.

0/10 customer experience. Made it so difficult to withdraw funds. Felt criminal like they wouldn't allow you to do it. Very difficult. Spent over 10 hrs on calls with them, uploaded many documents, kept blocking my account. Comically bad service the entire time. Please run away!

Worst service, the only one still charge commission for trading us stocks and has a data fee. Never responding to inquiry and question, same as CCP. Restricting trading for no reason. I am glad switching to other brokers.

After reading the reviews, I agree with most of them: Customer service hold time was 30 minutes, and it took me a while to even find the phone number. The woman I spoke to could barely speak English. I was calling because I was trying to fund my account, and the site wanted me to - again - verify my identity by typing in my user name. (Seems like a stupid way to verify my identity. How else would I be in the site if I didn't know my user name.) Anyway, she reset my password, and I was able to link my bank account. BUT, to fund my account, they have to send me two "micro deposits" to verify my account. She didn't know that that would take a few days.

IBKR REALLY SUCKS!! Their customer service is awful and unhelpful. They have unintuitive rules and they intentionally manipulate notifications to keep customers unaware and hanging in the dark. They do not allow use of your transferred funds to invest until 5 business days. Other brokerage allow immediate use of funds for investing. They do not allow transfer out of your funds back to your bank until 8 days AFTER the funds clear with them. So in effect they just withdraw and hold your cash for 13-15 days.