Fidelity Warranty Services Reviews

We purchased a new 2005 Ford Taurus in December of 2005. At the time we opted to purchase the 100,000 mile mechanical failure warranty at a cost of $2000. We never expected to use it but this month we had to. The transmission went up on the car. I was suprised to find out that the contract allows the Fiedlity to put used part in the vehicle.

A yaw sensor, part of the Electronic Stability Control System (ESC) on my 02 Audi S6 went bad. It is a $700 part. My Gold Plus coverage specifically covers ESC System. Fidelity denied the claim because according to them ESC means electronic spark control. However to the SAE (Society for Automotive Engineers), it is the accepted generic term for electronic STABILITY control systems that appeared on US cars in 1995.

I bought a used car warranty from Fidelity 8 months ago, and they have been fantastic. It is a 2000 Mercedes S430; they have already spent $13,000.00 to repair my vehicle and have been unbelievable. I would use them again in heart beat.

I purchased a 2006 Chysler Pacifica in February of 2007. In January of 2008, the engine started making a light noise. I figured that it was probably a filter. I went to the KIA dealer here in Tucson, who is in partnership with Budget Car Sales where I bought the car. I told Tony, the KIA Service Rep, that I had oil changes done every 3000 miles at Wal-Mart. Because of my work schedule, I was not able to go to the KIA Dealership for maintenance every 3000 miles, I was working 7 days a week. The KIA Service Rep, Tony, told me that the filters used at Wal-Mart were not good enough, that I should have gone for oil changes with them. When the service department got into the engine, they found that the engine was obviously very well maintained. This was on Thursday and that they would have to take the vehicle to Jim Click Dodge for repair work. The Claims Rep for Fidelity went to the Click Dealership on the following Monday.

I purchased a extended warranty on a vehicle I have only had for 1 year. The oil pump and tubing recently needed to be replaced. I was told due to silicone components leaking into the pump causing blockage (the silicone is used when the engine is assembled), Fidelity would not cover the replacement, saying it was not due to mechanical failure. Silicone leakage is mechanical failure.

I purchased a New Suzuki Grand Vitara in 2002. At the time of my purchased I purchases a Gold Premium for 60 Months or 60,000 Miles. In January of 2007, the engine had 50+ miles and less than 5 years on my automobile and needed a new engine. I contacted Fidelity Warranty and notified them of the problem. I was asked to take the Automobile to the dealership. I followed instructions. One week later, Fidelity refused to honor the cost of a replacement engine. I contacted the Better Business Bureau servicing the area. I also contacted the Consumer Protection Agency. Finally, they agreed to have my vehicle repaired. Part of the contract was for Auto Rental. I was denied my money I spent for rental for about one month. A used engine was replaced, but I was told that it was a new engine. Less than 9 Months later the engine was saturated with a mixture of oil and water. I called the Warranty Company, again I was bounced around from one person to the other. I was told to take the vehicle to the Dealership and have them call. I received a call from the Dealership who stated that Fidelity refused to honor the repairs.I am stuck with no car. How can big Cooperation take advantage of a small consumer in America?