Fidelity Warranty Services Reviews

Do Not fall for these shysters! They do not honor their policies! They tell you they cover hotels and car rental? They renegade on this. They told the repair shop to remove the oil pan and the labor would be paid? They denied this work too! The repair required engine replacement, they denied even though the contract had no limit on costs of repair! We are canceling our policy! I would give them a minus rating!

At the time of my first oil change, I purchased a 2 Year KIA Maintenance Plan from a local dealer, Safford Brown KIA Manassas, VA. I was assured that it would include 4 oil change and tire rotation services and it would be valid most KIA dealers. After I went for my fourth service, I learned that the contract was only valid for three services and have not been able to be reimbursed for the cost of the last service, $116.59.

Was forced to buy the contract when I bought a new Ram 1500 at Hanania CRDJ. Last 2 Ram trucks were great and really didn’t want this coverage. Had to wait all day to buy vehicle and they wore me out so purchased. No information from the company or dealer after spending 8k

I am extremely disappointed with my experience with Fidelity (FWS) regarding an extended lifetime drivetrain warranty claim. My vehicle has been inoperable for over 30 days at a GM dealership with a confirmed engine failure and additional serious drivetrain concerns. Fidelity ordered multiple inspections, yet only one inspection report has been provided to me. Two additional inspection reports remain undisclosed despite repeated written requests. Recently, Fidelity authorized a partial repair (camshaft replacement) while still withholding inspection reports and without addressing the full drivetrain or known safety-related issues. I was asked to proceed without having access to the information needed to make an informed decision, which I declined.

Impossible to cancel a policy. Vehicle has to be sold or traded. Already excellent factory warranty on a certified used car. Warranty was shoved on me as redundant coverage. $3209 worth of nothing. Now, I can't get money back. Total garbage customer care, system designed to steal money, no recourse.

Oct 2025 my engine failed- towed to local Kia dealership, tested engine not holding compression in 1st cylinder. Warranty company contacted, inspector came out, warranty company request -tore down to the point of failure. (don't fall for this -you will end up owing 1,000 dollars plus. Because warranty company of looking for anything to deny claim and flip charges back on consumer. Read their fine print in contract... Denied my claim due carbon buildup on piston rings. My motor has 135,000 many mechanics states normal to build up for those miles. Now I am left with car payment, insurance and owing 1,000 dollars to kia. While give me no resolution for a fix for my car. Later I learned dealership not using Fidelity Warranty Services now so any contracts sold 2021-2023 claims not be paid by this warranty company.

I purchased my platinum plan almost 3 years in November, for my Jeep Renegade 2017. Never did I though I was going to need it. But now I find myself needing it because my car overheated, and even though I pulled over when it did and had it towed to my house it cause damaged in the car. Took the vehicle to a Jeep Dealership to get it diagnosed to see what was wrong with it, filed my claim with Fidelity and after them requesting so much information and 3 inspectors visit they denied the claim, stating that over heating is an exclusion on my contract, that the damaged done to my engine by the over heating is not covered, that the fan going out causing the over heating is not covered. And because of that reason my claim was denied.

I paid for a 7-yr 100,000 mile bumper to bumper warranty. I called Fidelity this morning because my 2022 Nissan would not start and I was told I did not have roadside. Thieves!!!! Never trust anything with the name Fidelity!

TOP SHELF. Fidelity covered all work needed on my BMW less a $300 part. Total bill $4000. Covered the entire bill on my diesel. $1600. Both vehicles were taken to the respective dealerships. The dealers did all the leg work. Got my vehicles back when they said. Paid my deductible. Pleased.

I was worried about an extended warranty. I had GM full one until I paid the car off! Expensive, but absolutely paid off within the 1st year. GET PLATINUM! I'm glad I did! Thanks guys for holding your part of the bargain up. I'm not afraid now. I got tow, I got rental, and I got everything covered minus my 100 dollar deductible. I'm just glad I decided on Platinum. If you're going into an extended warranty, may as well go all in. I was so worried buying this because it's not cheap if you do payment plan. My car only had 40k miles and I took care of it. Once it was paid off and the GM warranty expired (WHICH I LOVED). Bam something went wrong. 1st time ever actually. I knew I'd find out if I made a mistake or not buying this. I didn't! It took care of everything including filling all fluids.

The absolute worse warranty company. I have the Gold unlimited powertrain warranty, which does not expire and covers the transmission & engine and other stuff. I took my car in for a diagnostic check, and my transmission needs work. Fidelity is not honoring the warranty. I called, and the guy starts talking about the other warranty that had expired at 88K. I continue to tell him and correct him about the unlimited warranty. This fool agreed. Then tells me for them to honor the warranty, I must submit all of my receipts for service on my car since I’ve owned it.

Don't let dealership talk you into this saying this is the best warranty around. They find a way to not cover repairs. Do your research and buy on your own if you wish. Twice I called, twice denied. 2800.00 wasted. Your money is better spent somewhere else.

I can only comment on my experience thus far with the premium wheel & tire protection plan. I have a brand new car with 22s and with only 2K miles discovered decking a screw right into the sidewall. Called them up, confirmed I could take it to the shop I wanted, they made the payment directly to the shop and I drove away with a $475 tire. Which was about 1/3 of the cost of the plan, so 2 months in and between ease of getting the claim paid and the cost of the tire being covered, I’m very happy with the service I received. Hope to never have to use it again, but am glad to have the policy.

This warranty company is a SCAM!!! Do NOT even think about buying it. I bought mine through Carmax and just found out that it was Fidelity. Ask your dealership who the warranty is through before purchasing!!!! Carmax has had my car now for over two weeks and hasn’t even touched it. The warranty company is supposedly denying the claim over and over for little stupid things like oil changes receipts. I have provided what they ask for over and over and each time they deny deny deny. That’s all they know how to do is DENY. I’m going to get an attorney involved at this point. I wish there was an option for ZERO stars!

Agree with all the others, horrible service, and I got the Platinum plan. Just got denied as they said it looked like someone messed with the air suspension, are you kidding me, it was fine for months, light came on to service air suspension, which is clearly covered and they deny the claim. Be ready to be on hold just to talk to someone for a while, then they put you on hold again and say unfortunately it is not covered, what a joke for an extended warranty. Do not use them. Avoid at all cost.

I am a retired military veteran who served this country for over 23 years. Fidelity Warranty Services has shown me nothing but disrespect, disorganization, and a complete lack of accountability. I was never informed—verbally or in writing—that I needed to submit an additional claim to FWS. Their representatives failed to communicate this crucial step, and when I followed every instruction given to me, I was met with indifference and redirection. I’ve been forced to act as a middleman between parties, chasing down answers that should have been provided upfront.

My wife and I are in our 80’s, and purchased our “forever auto from Corwin Honda in Colorado Springs, CO. Our finance officer told us we could sign up for the extended warranty and if we decided against it in three months we would be given our money back. $2,308.95 of our original $3,296.00. I’m thinking $987.00 was split between Fidelity & Corwin. We’re living in sad times, very sad times.

They denied the claim for my 2019 Kia Sorrento drive axle with a broken inner boot with 91,141 miles, when the warranty is for 100,000 miles or 10,000. The dealer charge me 267.90 just to tell me that this company denied my claim.

Horrible delay in claim resolution. My vehicle has been in the shop for over a month waiting for warranty to agree and cover. Who While giving unreasonable requests that adds to delays. They wanted to pull off parts without agreeing to fix/replace/reinstall them. Inspector came out and already agreed what the problem is and this is their inspector. Like with premium warranty I would expect to have some type of premium service. Yet just delay after delay, not by the dealership but by Fidelity just being slow and unreasonable. They also don't cover loaner/transportation beyond 10 days. So I'll have to practically make a extra car payment to cover for the loaner charges while they are causing the delay.

I have their Owner Select warranty, which is one of their most comprehensive plans. Over the past 3.5 years I have taken my 2012 F250 Super Duty in a number of times. As of today, another claim is getting denied. It is constant, they do not want to cover anything and always have an excuse. This was the worst $3,500 I've spent.

Do not purchase this warranty. It's a scam and they do not want to fix anything.. It's a waste of time.. Do not purchase!!!! They will just deny your claim every time. My car was at the dealer for 5 days and I still had to come out of pocket to fix my thermostat... Do not buy!!!!

Complete scam!! Do NOT, I repeat, DO NOT purchase this warranty!! They will find a reason to deny any claim! Unfortunately, Kia uses them as the 10yr-100,000 mile powertrain warranty company (they don't tell you that at the time) or at least my Kia dealership didn't. They are so bad they don't have a Google review, extremely hard to get ahold of! If you read the fine print, it says that you can't fight claim and whatever they decide on (as in denials and coverages) you agree with and you can't try to fight it, I have no idea how they get away with it.

EASY TO WORK WITH. They have always been easy to work with. There is a QR code on the warranty form that makes it easy for the dealership to file a claim. If you have had a bad experience from a Fidelity Warranty Services, it is likely the dealer, not FWS.

Service date March 2023 - After always hearing warranty company horror stories, I reluctantly purchased an extended warranty because I was buying a used vehicle. I was pleasantly surprised that Fidelity promptly covered replacement of my transmission at about 75K miles. Late review after a recent repair reminded me I never took care to finish my praise report.

This company will take your money and not do any repairs. Beware of the scams. I would look into legit service contracts to protect you investment. I paid $3500 for a warranty that is useless. This company should be investigated.

Complete scam, waited until the vehicle miles were 35k as stated in the policy and they do not want to cover the rooters. Got a whole run around from the claims department, they now are sending a claims adjuster toll after the car being almost a week in the Dodge service center. They do everything in their power not to pay!

The absolute worst. I need a repair that is absolutely covered in my warranty. They are not disputing that…. But they have been dragging their feet so long that my car is on Day 12 in the shop for repair and the work hasn’t even started to be done because they haven’t given the mechanics the approval to start. I have been on the phone every day and it’s always something new. They said they would “help” me pay for a rental…even though the delay is 100% on the warranty company. It is BEYOND maddening and I have no recourse. Also they are extremely rude every time I call to get answers. I am their CUSTOMER! It’s insane that I am paying them repair my car, yet they’re finding every excuse not to do it and then gaslight ME into thinking I’m the demanding one! At the end of my rope.

I canceled this warranty because the car I have is still under factory warranty. We the dealership canceled and they Fidelity sent us 2 checks so we deposited them. They then canceled the checks. This is a felony in the state of Missouri so I am filing with the county in their bad checks dept and going after them for bouncing checks.

Complete scam!! Do NOT, I repeat, DO NOT purchase this warranty!! They will find a reason to deny any claim! Unfortunately, Kia uses them as the 10yr-100,000mie powertrain warranty company (they don't tell you that at the time) or at least my Kia dealership didn't. They are so bad they don't have a Google review, extremely hard to get ahold of! If you read the fine print, it says that you can't fight claim and whatever they decide on (as in denials and coverages) you agree with and you can't try to fight it, I have no idea how they get away with it. I'M NOT JUST A DISGRUNTLED CUSTOMER, LUCKILY Kia corporate fixed my failed motor. I just don't want to see any hard-working people that spend, $5,000 for peace of mind to find themselves in a horrible situation!!! The owners of this company should be put in jail for FRAUD. Please, please, please do your research before you get ANY 3rd party warranty.

Not worth the cost of the paper that the warranty was printed on. We spent hours on hold as well as the dealership to start the process. Despite having the platinum coverage, they covered less than half of what we were charged for the repair. Do not buy from this company.