Fidelity Warranty Services Reviews

I canceled this warranty because the car I have is still under factory warranty. We the dealership canceled and they Fidelity sent us 2 checks so we deposited them. They then canceled the checks. This is a felony in the state of Missouri so I am filing with the county in their bad checks dept and going after them for bouncing checks.

Complete scam!! Do NOT, I repeat, DO NOT purchase this warranty!! They will find a reason to deny any claim! Unfortunately, Kia uses them as the 10yr-100,000mie powertrain warranty company (they don't tell you that at the time) or at least my Kia dealership didn't. They are so bad they don't have a Google review, extremely hard to get ahold of! If you read the fine print, it says that you can't fight claim and whatever they decide on (as in denials and coverages) you agree with and you can't try to fight it, I have no idea how they get away with it. I'M NOT JUST A DISGRUNTLED CUSTOMER, LUCKILY Kia corporate fixed my failed motor. I just don't want to see any hard-working people that spend, $5,000 for peace of mind to find themselves in a horrible situation!!! The owners of this company should be put in jail for FRAUD. Please, please, please do your research before you get ANY 3rd party warranty.

Not worth the cost of the paper that the warranty was printed on. We spent hours on hold as well as the dealership to start the process. Despite having the platinum coverage, they covered less than half of what we were charged for the repair. Do not buy from this company.

I took my 2017 QX80 to the dealer who said my motor mounts needed replaced and there was a oil leak that needed fixing. They contacted Fidelity who sent an inspector. The inspector said the leak was not bad enough to warrant them covering it so they refused. The service man at the dealer explained that it was bad enough for concern and should be fixed. My issue is that nowhere in the policy does it say that leaks need to be a certain size to be covered.

I just bought a 2011 Toyota Tundra and the dealership encouraged me to buy an extended warranty, which I did for over $4k for the platinum warranty. About a week later it started steering weirdly and seemed out of alignment so of course I brought it in to find out the entire front end (rack and pinion, ball joints, cv joints, and axles) all were leaky and in need of repair. According to my platinum warranty, all that needed to be done was covered except for one issue. Fidelity warranty services denied my claim due to pre-existing conditions. They said none of that stuff goes out after driving 300 miles, even though it did. I said, "Well it's a 2011 so maybe that stuff had been worn out and it finally gave out." Again, they said, "Yes it was worn out and therefore it's pre existing."

They are completely unreachable. I held over one hour in two different days and at two different times. Same thing. There is also no way to send them an email. I posed as a dealer, contract holder, roadside hazard. No luck. I believe there is nobody on the other side. Deserted warehouse may be.

On October 26 2024, I was sold a 2014 Honda Civic, that was advertised for $10,900, at Coast Buick dealership in Newport Richey, Florida. I was hoping they drop the price, but instead, the car salesman, told me they would drop the interest rate from 17% to 10.9%. Then they included their dealer fees, putting the car total cost was $12,900. The finance manager showed me, what my payment plan with gap insurance & a warranty would look like. Which showed the amount going up to $14,900, when I declined the offer & said it needs to be renegotiated.

I brought my 2015 Hyundai to a local repair service to repair my leaking windsheild washer tank. My original dealership had closed down. My mechanic attempeted to contact Fidelity, and was on hold for a long time. He attempted a bit later, but was on hold again. I called him to check status of repairs, and he informed me of the situation, and it was late so I told him to call them the next morning. The next morning he was able to get in touch with them, and they sent him a recording program on his phone. He attemprted to use it, but it would not work, even changing his setting did not work. He called them back, they resent it, and it still did not work. They refused to accept any pics of the leak.

If I could rate them zero, I would. Purchased the warranty when I bought my new Genesis in 2022. Had a tire claim in July and have been fighting since then to get reimbursed for the purchase of a new tire. More than 5 hours on the phone, holding, getting confirmation of my claim, promises a check would be mailed, yada, yada, yada. They are the worst. DON'T get fooled by the hype.

I had multiple mechanics (friends of mine that are mechanics) verify my concern about the turbos going out. Take my car into an authorized repair facility who also diagnosed the problem as the turbos going out. Then Fidelity sent out an investigator to sign off and after he verified the claim, he said he wasn't going to approve or deny the problem. This company is a scam. I've been out of a car for over 2 weeks and I've spent over a grand on a rental car, they said they can't cover it since the warranty work technically didn't start...

The service is bad, I was on hold for approximately 25 minutes and nobody answered. I'm owed for a service from March and still have not been reimbursed. I'm due for another service which I have to pay out of pocket for cause Honda doesn't trust them to pay them back with the coupons I already paid for.

They have the worst customer service I have experienced. We have our car in the shop right now and the holdup is this company wanting proof of everything and picture sent and anything before they approve work or approve parts. So we're having to use a rental well they aren't wanting to pay for more than 10 days of a rental even though they're the ones holding up the progress of the work on the car so I think this company could do better with its customer service and with its services. Then the representatives that I talk to were so rude with me raising their voice at me talking over me and just being plain rude.

Wife got a new 2021 F150 and got the extended warranty with this company. It is have transmission issue we took it to a Ford dealer in Waxahachie Texas. The service manager said yes they pulled 9 codes on it and drove it and seen all the problems. This warranty company sent first person out and barely drove the truck and didn't show any problems. The tech said you have to drive it longer to warm up the transmission before to notice the problems.

I wish I could give them 0 rating. A BIGGGGGG scam. They just charge service fee and they wash off their hands in the name of contractual agreements. I am going to court. Do NOT buys warranty contract from them.

I recently had the pleasure of working with Representative Eric ** to file a vehicle service claim, and I am thoroughly impressed with his exceptional customer service. From the moment I contacted Eric, he exhibited a high level of professionalism and attentiveness. He listened carefully to my concerns regarding the service claim and took the time to explain the process in detail. His knowledge and expertise were evident as he guided me through each step, ensuring that all necessary documentation was completed accurately and efficiently.

0 stars. I have had 2 incidents and they have had an excuse not to help me with either problem, I paid over 6 grand for this coverage and have had nothing but a run around, I don't want anything for free but I would at least have coverage that was promised by the dealership...I will never buy another extended coverage period... Nothing but a scam!!!!

This warranty is based on just taking the money from you. Look at their terms and conditions. They have different rules for different states. The cancellation policy as well as warranty is not clear. So they can refund you or reimburse you for whatever amount they want. Not trustworthy at all.

I just purchased a BMW I3 and the charger Stopped working in my electric compound. I purchased the car in June 23 and January 24 brought my beautiful car into BMW and they paid out more than 7,500 in repairs. Plus they gave me a car rental for 10 days completely complimentary. I paid total of 250.00 my co payment amount for the repairs. They did not give me any resistance but they were there on one accord! Amazing.

I had a negative experience at Ontario Volvo. They sold me the extended warranty called the Platinum Volvo warranty which is actually a 3rd party Fidelity warranty. During a service they made a number of maintenance suggestions which would have totaled over 3000 dollars. One of the items was the timing belt which was covered under the contract on page two. The Volvo representative was adamant that it wasn’t not covered under the contract. I asked them to call Fidelity at which time the Fidelity rep said that it was in fact covered. I brought my car in on a Wednesday afternoon and the next next Monday, 12 days later, they called me to let me know that Fidelity wasn’t going to the repair timing belt because it wasn’t broken. They had my car for 12 days. That’s not good service.

The VW dealership sells the contract and you have NO guarantee Fidelity Warranty Services will approve and pay for the repair. I will NEVER sign a contract with them again. Dealers should only sell extended warranties that are honored. Buyer beware!!!

Didn't want to pay for work because mileage was one measly mile over and still within the years that I had on the contract. I advised the dealer that I bought the vehicle from that the truck is going to be used for work so they encouraged me to get protection from this company. If I could go back I would and refuse to work with this company and choose my own, dealerships should choose carefully who they work with because it also make them look like the dealership and the warranty company is running a scam.

I purchased my dream car back in July of 2022. It was pre-owned with a considerable amount of miles and no factory warranty remaining. I was employed by the dealer I purchased from at the time and was convinced that purchasing the platinum warranty would be the best option as the powertrain warranty, which I was led to believe was a different warranty altogether and wouldn't cover a lot of common problems because of the exclusions and what I understand now as "consequential damage". I paid quite a bit for this 2yr, 20,000 mile warranty and thought I was covered for anything. Wrong.

All is resolved.

When I called Fidelity I was told because I bought the warranty that started the year of manufacture and not purchase, my warranty was expired. After calling to price warranties I found I was charged the amount for the date of purchase warranty. When I told them of this, they refused to contact me back.

I spent $3,800 for the 3-year "Platinum" warranty on my 2014 Porsche Boxster S. About a year and a half later, the insulation in the drain gutter insulation in the side panel of my car melted and caused it to plug up, causing water to pool underneath the passenger seat. That caused the amplifier to short-circuit and burn out. I was literally told by the dealer that this was not user error, but instead an obvious design/materials defect. The insulation material should never melt.

Great customer service and accessibility and clear on what they cover and keep their promises. The best car extended warranty out there. Also very kind during pandemic lockdown. Also fair prices and long coverage periods.

I feel for people who bought this warranty and could not repairs paid for. Fortunately, I did not have to use the policy. I can not get a refund of $1899 because I didn't know that the policy states you have to apply for a refund within 60 days of the policy expiring. Seven years is a long time to remember such a thing. The company should be required to send expiration notices in order to sell this insurance in my state.

Purchased the Drivetrain Plus Coverage, wish I would have went with the upgraded Owner Select Coverage. My girlfriend and I had purchased a 2012 F150 Lariat SCrew with the 3.5 Ecoboost engine on 03/11/2019, two weeks later the 4x4 wasn't working, took it to the dealership and was informed the Transfer case and Rear Pinion were shot, Fidelity could have opted to repair said parts, however elected to put in new parts $4016.69 later, three days later took it back to dealership and front 4x4 actuator was bad, Fidelity came thru again, $791.60 later my truck ran fine. Last week 01/27/2021 check engine light came on, brought the truck to dealership, and was informed the Timing chain needed replacement, along with the Cams. Once again Fidelity came thru, and covered the repair bill of $3319.09.

The coverage was purchased through a dealership in 2017. Last year, the vehicle experienced a severe mechanical failure. The engine blew on a highway without any warning signs. Fidelity denied the claim saying it was a failure due to a non-covered cause - overhearing. They didn’t even reimburse us for the rental during the time the vehicle was being inspected by the dealer. Do yourself and your families a favor and stay away from this scam of an organization. The only way they stay in business is they are endorsed by crooked dealers who charge high commissions to sell Fidelity’s garbage vehicle coverage.

I had a Fidelity extended warranty when my 2015 Chrysler Town and Country was new and it was needed during the 4th year of the lease. After I purchased the van out of the lease I extended the warranty for another 5 years and have collected on some repairs and they were paid with no problems.