Fidelity Warranty Services Reviews

I took my 2017 QX80 to the dealer who said my motor mounts needed replaced and there was a oil leak that needed fixing. They contacted Fidelity who sent an inspector. The inspector said the leak was not bad enough to warrant them covering it so they refused. The service man at the dealer explained that it was bad enough for concern and should be fixed. My issue is that nowhere in the policy does it say that leaks need to be a certain size to be covered.

I just bought a 2011 Toyota Tundra and the dealership encouraged me to buy an extended warranty, which I did for over $4k for the platinum warranty. About a week later it started steering weirdly and seemed out of alignment so of course I brought it in to find out the entire front end (rack and pinion, ball joints, cv joints, and axles) all were leaky and in need of repair. According to my platinum warranty, all that needed to be done was covered except for one issue. Fidelity warranty services denied my claim due to pre-existing conditions. They said none of that stuff goes out after driving 300 miles, even though it did. I said, "Well it's a 2011 so maybe that stuff had been worn out and it finally gave out." Again, they said, "Yes it was worn out and therefore it's pre existing."

They are completely unreachable. I held over one hour in two different days and at two different times. Same thing. There is also no way to send them an email. I posed as a dealer, contract holder, roadside hazard. No luck. I believe there is nobody on the other side. Deserted warehouse may be.

On October 26 2024, I was sold a 2014 Honda Civic, that was advertised for $10,900, at Coast Buick dealership in Newport Richey, Florida. I was hoping they drop the price, but instead, the car salesman, told me they would drop the interest rate from 17% to 10.9%. Then they included their dealer fees, putting the car total cost was $12,900. The finance manager showed me, what my payment plan with gap insurance & a warranty would look like. Which showed the amount going up to $14,900, when I declined the offer & said it needs to be renegotiated.

I brought my 2015 Hyundai to a local repair service to repair my leaking windsheild washer tank. My original dealership had closed down. My mechanic attempeted to contact Fidelity, and was on hold for a long time. He attempted a bit later, but was on hold again. I called him to check status of repairs, and he informed me of the situation, and it was late so I told him to call them the next morning. The next morning he was able to get in touch with them, and they sent him a recording program on his phone. He attemprted to use it, but it would not work, even changing his setting did not work. He called them back, they resent it, and it still did not work. They refused to accept any pics of the leak.

If I could rate them zero, I would. Purchased the warranty when I bought my new Genesis in 2022. Had a tire claim in July and have been fighting since then to get reimbursed for the purchase of a new tire. More than 5 hours on the phone, holding, getting confirmation of my claim, promises a check would be mailed, yada, yada, yada. They are the worst. DON'T get fooled by the hype.

I had multiple mechanics (friends of mine that are mechanics) verify my concern about the turbos going out. Take my car into an authorized repair facility who also diagnosed the problem as the turbos going out. Then Fidelity sent out an investigator to sign off and after he verified the claim, he said he wasn't going to approve or deny the problem. This company is a scam. I've been out of a car for over 2 weeks and I've spent over a grand on a rental car, they said they can't cover it since the warranty work technically didn't start...

The service is bad, I was on hold for approximately 25 minutes and nobody answered. I'm owed for a service from March and still have not been reimbursed. I'm due for another service which I have to pay out of pocket for cause Honda doesn't trust them to pay them back with the coupons I already paid for.

They have the worst customer service I have experienced. We have our car in the shop right now and the holdup is this company wanting proof of everything and picture sent and anything before they approve work or approve parts. So we're having to use a rental well they aren't wanting to pay for more than 10 days of a rental even though they're the ones holding up the progress of the work on the car so I think this company could do better with its customer service and with its services. Then the representatives that I talk to were so rude with me raising their voice at me talking over me and just being plain rude.

Wife got a new 2021 F150 and got the extended warranty with this company. It is have transmission issue we took it to a Ford dealer in Waxahachie Texas. The service manager said yes they pulled 9 codes on it and drove it and seen all the problems. This warranty company sent first person out and barely drove the truck and didn't show any problems. The tech said you have to drive it longer to warm up the transmission before to notice the problems.

I wish I could give them 0 rating. A BIGGGGGG scam. They just charge service fee and they wash off their hands in the name of contractual agreements. I am going to court. Do NOT buys warranty contract from them.

I recently had the pleasure of working with Representative Eric ** to file a vehicle service claim, and I am thoroughly impressed with his exceptional customer service. From the moment I contacted Eric, he exhibited a high level of professionalism and attentiveness. He listened carefully to my concerns regarding the service claim and took the time to explain the process in detail. His knowledge and expertise were evident as he guided me through each step, ensuring that all necessary documentation was completed accurately and efficiently.

0 stars. I have had 2 incidents and they have had an excuse not to help me with either problem, I paid over 6 grand for this coverage and have had nothing but a run around, I don't want anything for free but I would at least have coverage that was promised by the dealership...I will never buy another extended coverage period... Nothing but a scam!!!!

This warranty is based on just taking the money from you. Look at their terms and conditions. They have different rules for different states. The cancellation policy as well as warranty is not clear. So they can refund you or reimburse you for whatever amount they want. Not trustworthy at all.

I just purchased a BMW I3 and the charger Stopped working in my electric compound. I purchased the car in June 23 and January 24 brought my beautiful car into BMW and they paid out more than 7,500 in repairs. Plus they gave me a car rental for 10 days completely complimentary. I paid total of 250.00 my co payment amount for the repairs. They did not give me any resistance but they were there on one accord! Amazing.

I had a negative experience at Ontario Volvo. They sold me the extended warranty called the Platinum Volvo warranty which is actually a 3rd party Fidelity warranty. During a service they made a number of maintenance suggestions which would have totaled over 3000 dollars. One of the items was the timing belt which was covered under the contract on page two. The Volvo representative was adamant that it wasn’t not covered under the contract. I asked them to call Fidelity at which time the Fidelity rep said that it was in fact covered. I brought my car in on a Wednesday afternoon and the next next Monday, 12 days later, they called me to let me know that Fidelity wasn’t going to the repair timing belt because it wasn’t broken. They had my car for 12 days. That’s not good service.

The VW dealership sells the contract and you have NO guarantee Fidelity Warranty Services will approve and pay for the repair. I will NEVER sign a contract with them again. Dealers should only sell extended warranties that are honored. Buyer beware!!!

Didn't want to pay for work because mileage was one measly mile over and still within the years that I had on the contract. I advised the dealer that I bought the vehicle from that the truck is going to be used for work so they encouraged me to get protection from this company. If I could go back I would and refuse to work with this company and choose my own, dealerships should choose carefully who they work with because it also make them look like the dealership and the warranty company is running a scam.

I purchased my dream car back in July of 2022. It was pre-owned with a considerable amount of miles and no factory warranty remaining. I was employed by the dealer I purchased from at the time and was convinced that purchasing the platinum warranty would be the best option as the powertrain warranty, which I was led to believe was a different warranty altogether and wouldn't cover a lot of common problems because of the exclusions and what I understand now as "consequential damage". I paid quite a bit for this 2yr, 20,000 mile warranty and thought I was covered for anything. Wrong.

All is resolved.

When I called Fidelity I was told because I bought the warranty that started the year of manufacture and not purchase, my warranty was expired. After calling to price warranties I found I was charged the amount for the date of purchase warranty. When I told them of this, they refused to contact me back.

I spent $3,800 for the 3-year "Platinum" warranty on my 2014 Porsche Boxster S. About a year and a half later, the insulation in the drain gutter insulation in the side panel of my car melted and caused it to plug up, causing water to pool underneath the passenger seat. That caused the amplifier to short-circuit and burn out. I was literally told by the dealer that this was not user error, but instead an obvious design/materials defect. The insulation material should never melt.

Great customer service and accessibility and clear on what they cover and keep their promises. The best car extended warranty out there. Also very kind during pandemic lockdown. Also fair prices and long coverage periods.

I feel for people who bought this warranty and could not repairs paid for. Fortunately, I did not have to use the policy. I can not get a refund of $1899 because I didn't know that the policy states you have to apply for a refund within 60 days of the policy expiring. Seven years is a long time to remember such a thing. The company should be required to send expiration notices in order to sell this insurance in my state.

Purchased the Drivetrain Plus Coverage, wish I would have went with the upgraded Owner Select Coverage. My girlfriend and I had purchased a 2012 F150 Lariat SCrew with the 3.5 Ecoboost engine on 03/11/2019, two weeks later the 4x4 wasn't working, took it to the dealership and was informed the Transfer case and Rear Pinion were shot, Fidelity could have opted to repair said parts, however elected to put in new parts $4016.69 later, three days later took it back to dealership and front 4x4 actuator was bad, Fidelity came thru again, $791.60 later my truck ran fine. Last week 01/27/2021 check engine light came on, brought the truck to dealership, and was informed the Timing chain needed replacement, along with the Cams. Once again Fidelity came thru, and covered the repair bill of $3319.09.

The coverage was purchased through a dealership in 2017. Last year, the vehicle experienced a severe mechanical failure. The engine blew on a highway without any warning signs. Fidelity denied the claim saying it was a failure due to a non-covered cause - overhearing. They didn’t even reimburse us for the rental during the time the vehicle was being inspected by the dealer. Do yourself and your families a favor and stay away from this scam of an organization. The only way they stay in business is they are endorsed by crooked dealers who charge high commissions to sell Fidelity’s garbage vehicle coverage.

I had a Fidelity extended warranty when my 2015 Chrysler Town and Country was new and it was needed during the 4th year of the lease. After I purchased the van out of the lease I extended the warranty for another 5 years and have collected on some repairs and they were paid with no problems.

I recently purchased a 2015 Ford Escape and agreed to pay for a private party extended warranty in the sum of 2,500 dollars through Fidelity Warranty Service, two months later driving my daughter back from school in Alabama to Wisconsin the transmission went out in Nashville, TN, was able to get to an authorized Ford dealer, turned out the transmission was in need of replacement, contacted Fidelity and was told they deal directly with the repair shop and to call them and advise them to call Fidelity to work out warranty issue, which I did two days later.

Simply put - They are a great company. I would recommend them to others. This is the first time that I have had an extended warranty on a vehicle and I would recommend to others that it is wise to do so as the vehicle ages.

Air conditioning was broken for over 30 days in Arizona summer heat. Repeated calls to Fidelity did not help. Promises were made that a HVAC service would call and or visit were broken. HVAC company Sensible Air: ** did not return 10 phone calls from us. Sensible called twice after several calls made to Fidelity and one failed repair was made. Another 2 and half weeks for a repair on the repair. No apologies, No explanations, No refunds, and air conditioning is working now after over 30 days of silence and over 100 degree temperatures.

Fidelity Warranty Services will find any excuse to deny your claim. Read the words carefully. They "will" cover an exhaust manifold unless there is a broken bolt. Sorry bolt is not listed so we will not fix your vehicle. Called them to discuss it and the best they could do was "sorry we can't change how you feel about that." Do not waste your money!

Ok... So I moved into my home in Dec 2016, New AC unit outdoor was replaced that yr by seller, 2yrs later my heater doesn't work, Fidelity says: my coils needed cleaning, but they don't do maintenance. So I had them cleaned out of pocket. Now it's 2020, my AC stopped cooling, Fidelity sent a service guy 5 days later, he says my Attic Unit is rusted & claiming Misuse and that old unit is not compatible with New Unit outdoors.... 3 Excuses not to repair my AC.. I called for 4 days, no answer, on the 8th day of No AC in my home and it's 98% inside. I receive an email stating I've been denied!!!

I purchased a platinum plan, however, they go out of their way to find reasons to deny covering claims. Every time I take my vehicle to the repair shop, they drag their feet, send adjusters, and flat out refuse to cover recommended repairs. Also, unless you are going to incur an absolute catastrophic failure, such as engine/transmission/ECM, etc. (which they would try not to cover anyway), with paying deductibles ($250 or $500), this warranty makes no mathematical sense. Unfortunately, I did not have enough foresight when I purchased it.

I called the customer service number for Fidelity Warranty Services, INC. As I am new the being a customer through a car brought from a dealership. I decided to call the company to ask for further questions. The first person to pick up the line was dismissive and continued to state "Just look at your contract" rather than ask my questions. I grew tiresome after speaking with the first person and requested to speak with a new one. The second person was worse. He began to speak to me in a way that was not only condescending but disrespectful.

Please stay away from this company. They will only steal your money and treat you like dirt, bought a 14 Vette from Bham BMW with low mileage, one owner, they promised me I needed this warranty and I paid for the Platinum coverage, first car issue is a simple gas gauge not working so Fidelity tells a certified Chevrolet dealership service department that my parts are not covered because GM knew there was an issue with this problem and also their phone guys claim to be mechanics and try to belittle you, anyway $2150 paid for a warranty that's no good and now I'm out $2800 for repairs, I repeat DO NOT GET THIS WARRANTY.

My vehicle came with the extended Powertrain warranty of 36 months, 125000 miles, that included the exhaust manifolds. During my state inspection, it was noted that two of the exhaust manifold bolts had broken. I submitted a claim and it was denied because the phone rep. and manager I spoke with said, that the exhaust manifold bolts are not part of the exhaust manifold and therefore not covered. This coverage is like having no coverage at all, so don't waste your time and money buying it.

Called the dealer where I purchased the Fidelity Used Car Warranty and they advised me of how to contact Fidelity. Called Fidelity and explained the problem and they verified that I had an account. Fidelity explained the evaluation and payment process. Checked with my Jeep dealer for repairs and they were able to contact Fidelity after evaluating the problem with my Jeep. Repairs cost about $715 and I only had to pay $114 when I picked up the Jeep from the dealer. The problem was a leak on the oil filter/oil cooler housing where it joined the motor. I suspect that it was the o-rings but was not able to examine the old part after the repairs. Although the warranty cost was more than the repair, the warranty gives me an avenue if major repairs are needed. My warranty was for 3-years or 36,000 miles.

Every time I go to service vehicle and it's expensive the look for a excuse to not fix vehicles so why have warranty? They are a scam. They take your $ money quick but for service they don't wanna pay for repairs. Don't buy warranty from Fidelity. It's a rip off.

I have no idea why others on this page have written that the warranty was not covering their car. I have had ZERO problems with my warranty on my Ram truck. So far, have used it twice, and the turnaround time has been great and the service dept never seems to have issue working with them. Extremely happy with the coverage and will be happy to buy a Fidelity warranty again on our next car.

I purchased a Mechanical Failure Service Contract when I bought my Volkswagen Jetta Sportwagen TDI,5 year, 100,000 miles. At 73,520 I had to replace the turbocharger intercooler because it had frozen. Fidelity initially denied coverage, saying it was a design defect and my complaint was with Volkswagen. I said that this argument could be applied to anything that goes wrong, that if it had been designed or manufactured differently there would not have been a problem. That clause of their contract is a "get out of jail free" card. After going ballistic and speaking to multiple levels of management they eventually agreed to pay. Like all insurance, the job of first person you talk to is to deny coverage.

I’m not sure if I should be mad at the dealership or the warranty company or both? I was told my “extended” warranty would be 7 yrs 100,000 miles from date of purpose. Surprise it was 7 yrs 100,000 miles from manufacturer's date. Who does that? Seems like that should be illegal. Is there no class action lawsuit against this company and their false advertising? Even the Manager at the dealership thought it was 7 yrs 100,000 miles from my purchase. When I called to file the claim the first person I spoke with said that the warranty was good until I reached 136,000 miles and said Nothing about the warranty being EXPIRED. Now I need a major repair and guess what? It’s not covered! Shame on Fidelity. Shame on me for believing the lie!!!

The worse company in the world. They are scam artist. I have a lawsuit against them. They made up a story about not covering my vehicle and the mechanic told me he recorded everything and he will come to court as a witness on my behalf. Do not deal with this company. They are rip off experts that prey on hard working innocent people....

I recently purchased a 2015 Dodge Challenger and bought the "Mechanical Failure Service Contract" at financing during the purchase. I was offered three options and I chose the Platinum. In an effort to better understand the warranty and what was excluded/covered, I called the company this morning. The rep was very helpful and sent over a PDF copy of the contract that I wasn't provided at the dealership. After I read the contract, I had a few questions. So, I called back. This time I spoke to a rep named David and am appalled at his interaction with me. I was simply calling for a better understanding of the contract and it's exclusions. He seemed annoyed with me from the beginning, but I was very polite as I asked what the contract specifically excluded. I get it... Everyone has bad days.

I bought an extended warranty for my 2013 Grand Cherokee through Fidelity, my warranty expires this September, I brought my car to the dealer in June because of an air compressor problem. Was told the warranty company (Fidelity) needed to be contacted related the the dollar amount to fix it ($3500). An adjuster came out to see the car and approved the compressor hose to be fixed but not the compressor. The service advisor noted that this is a temporary fix and would not hold. He argued back and forth for almost a month to no avail, so now I have a temporary fix on my car and a warranty that will be expiring and I know I have a $3500 repair coming sooner or later. Based on this company's 1 1/2 star rating I'm sure I'm not the only person with this problem. Choose a different extended warranty company if you actually want something fixed correctly.

I bought a brand new 2019 Honda Civic and knew the wheels were prone to bending due to being 20 inches with a 30% Aspect Ratio on the tires so I bought Fidelity's coverage. Sure enough I hit a massive pothole and bent a wheel a month after buying the car. The next day, I also picked up a screw in a different tire that was now leaking slowly. I went to the dealer and started the process. Due to the $$$ of the repair order Fidelity had to send out an adjuster to verify the damage. They only cover a rental car for one day, no ifs/ands/ors/buts. I got a rental car for one day and returned it and in the end Fidelity paid for it. That being said, it took the adjuster a few days to come out. That was the biggest hiccup.

Endurance Vehicle Service seems to be a subsidiary (they said) of Fidelity. I can only assume my info was sold to Endurance. Anyway, I received a letter that seemed specific to my protection plan telling me the plan is ending and if I want to reapply, the cost of the plan is going up. Too bad I can't share it here. Anyone would read the letter as specific to their auto coverage. Turns out after calling the 800 number, it was a mass marketed, generic letter, that did not apply to my coverage. Worse, the agent I talked with in trying to understand what I needed to do was terse and impatient, refusing to help me understand the letter. He hung up on me! I'm clear that Endurance and Fidelity are in no way bothered by negative reviews. I am going to the KIA dealership and say "shame of you" for selling a product that does business in an intimidating, coercive manner. I don't expect the KIA sales manager to be the least bit bothered either but at least I've spoken up.

I purchased a brand new Jeep JKL Wrangler with a 3 year warranty. The dealer sold me this contract and SAID if I did not use it in the first 3 years, it was fully refundable minus a cancellation fee. THIS is not the case. I sold the jeep the first year, and only received 75% of the warranty price back. The company says you can use it from DAy 1, and I said.. "WHY would I use your warranty over and above the Jeep full warranty?" SCAM - Stay away.

READ THE TERMS OF THIS WARRANTY VERY CAREFULLY BEFORE PURCHASING IT!!! In my opinion, it is definitively not worth the price. Please be aware that this company will only reimburse you for a rental car for the exact amount of time it takes for the mechanics to actually have your hood open. YOU are responsible for paying for your rental car while the shop has your vehicle waiting for the part(s) to arrive. My car was in the shop (for a warranty approved repair) for 7 days, I paid out of pocket for my rental in advance thinking I would be reimbursed. I received a check (weeks later) for $105, that's only 3 days of coverage. I also have to chase down my check and call and email multiple times before I got a response. Just be aware...

My Audi dealership sold this plan through Fidelity as a 7 year 100,000 miles warranty without explaining the first four years had already been in effect with the previous owner. When I purchased my 2012 A7 the $5900 charged basically covered three years. This appears to be a common practice with Audi dealers using third party vendors primarily Fidelity. My advice is steer clear of their offer and seek coverage yourself. It will save you a lot of grief in the long run.

Thank you to Tevin and Fidelity Warranty Services for honoring a "carefree car protection" service contract that I purchased in 2002 when I bought a new Honda Odyssey. The warranty provided a substantial refund if I did not have need of the Collision provision (I didn't; no Collision). But the car company from which I had purchased both the vehicle and warranty closed, unknown to me. And I had not understood or presented the warranty directly to Fidelity. I believe that Fidelity actually took over the warranty from a previous company. I'm not sure of all details here.

I purchased a tire warranty from them through Audi Princeton NJ for my leased S5. Towards the end of the lease I had the car inspected and was told I had gouges in my tires. When I turned in the car to Princeton Audi they took pictures, sent them to Fidelity. After 3 days a Fidelity inspector looked at the tires and determined there was nothing they could do, claiming they were too worn. After 3 years I only put on 23,500 miles well below the 30,000 I was allotted. THIS WAS A COMPLETE SCAM! Don't ever purchase a warranty from this company. Second time this has happened with the same company. Audi, Volkswagen shame on you.

Fidelity replaced my transmission with a refurbished transmission that blew up less than 500 miles after it was installed. AFTER sending yet another refurbished transmission to the dealership, the dealership calls to tell me that the transmission cooler lines need to be replaced and that Fidelity said it was not a covered part. I was livid, my first thought was that the lines were ok before the faulty transmission blew up, and I definitely felt the faulty transmission they sent to have installed was the cause of the problems with the lines...

reviews and realized... The Fidelity rep goes into comments about my mom... Can't make this junk up. The rep explained that people write bad things when they don't get what they want - duh, or what they bargained for! Wouldn't do business with them under any circumstance nor should you!!!

My car was fixed with no problems and my portion of my deductible was paid successfully but Fidelity will not reimburse my 5 day rental charges per my contract agreement as stated. I wrote a good review before receiving my reimbursement back which I now regret even writing. This company gives you the runaround and refuses to pay what's in the agreement. I will be reporting them to the Better Business Bureau for nonpayment.

This is the best 3rd party warranty service that I have ever used. It's almost like a factory warranty quality. I have a very expensive Audi and I am glad I bought this warranty. I picked the top of line platinum coverage for a coverage of 7 years. 2 years later, my car required a repair which was surprisingly expensive, almost 14k! Fidelity stepped it, got everything approved by my independent mechanic (who has never worked with fidelity before), paid and now my car is as good as new! They even cover my Uber rides as part of the service. Absolutely amazing experience. And I have this warranty for 5 years more! I will never buy a used German high end car again with Fidelity warranty. Thank you!!

Despite all the negative reviews, I had nothing but good things to share regarding Fidelity and how they handle my warranty claim fast and effectively. They all but my $100 deductible which I was responsible for per my contract agreement. Fidelity is also reimbursing me for 5 days of car rental charges associated with me having to get a rental car until my vehicle was done. I would recommend them to all and am happy with their services and customer support services all around!!

I purchased the Platinum Plan with a brand new vehicle. Two years later, the starter failed. I end up having to get the vehicle towed and over to a service center. The service center called Fidelity and gave them all the information including prices. Fidelity refused to pay the price for the repairs and only offered to pay half of the labor and roughly 60% of the cost of the parts. Really!? I paid thousands of dollars for the platinum plan and yet I'm stuck paying, not only the deductible, but also the leftover balance of several hundred dollars and the cost of the tow (because I didn't want to leave my vehicle in the middle of the street while I wait 2 hours for approval). Save yourself the headache and get an extended warranty through someone else.

The passenger side actuator is not working correctly on my car. I called the dealer and they told me I have a warranty with Fidelity. I called to check coverage and this company told me the actuator was not covered under my plan, even though the contract clearly states the coverage for the actuator. I called them just to check something else and all of a sudden my contract was a Gold and not a Gold Plus. BUYER BEWARE, do your homework before purchasing a warranty with this company. Make sure you keep your original paperwork and read the fine print!

I purchased a Gold Coverage Plan for our 2013 Audi Q5. A year later the driver's side CV joint failed. The Gold Coverage plan specifically states that it covers "Constant velocity joints; slip joint; front wheel drive axles/half-shafts and wheel bearings" But they declined coverage. The customer service representative said they declined it because the CV boot had a crack in it and all the grease spilled out thereby causing the failure in the CV joint. And guess what??? The boot is not covered or specifically stated in the agreement, therefore they can't cover the failure in the CV joint! Having had several front wheel drive cars the main cause of CV joint failures starts with the boot failure. What consumer would think to ever ask that much detail before you spend $4800 for an extended warranty? NO ONE!! What false and deceptive advertising!

Before purchasing a 36-month warranty I asked what coverages under Fidelity Services platinum Plus are not covered under a new 36 month Toyota Camry warrant. Their answer was silence. Judge for yourself.

I’m reading some of these ratings, and I believe that some of the negative has to do with the shop and their communication with the warranty company. I bought a used 2011 Audi 2.0T and 2008 Audi A8 L from Denver Audi. I rarely ever buy extended warranties but Audi’s are expensive to fix so I purchased the Fidelity extended auto warranty, I believe the Silver package. I take all of my cars to Aspen Auto Clinic of Jet Stream in Colorado Springs. About a year ago I had deal with a minor issue on the A8 and Fidelity took care of the problem, I had to only pay my $250 deductible on a $1500 repair. A month ago, my Audi A4 started sputtering, and the car just died. Had it towed and got the bad news that I need a new engine. $14k was quoted by Aspen, called Denver Audi for a second quote and they said $17k. This car had 110k miles in it, so worth $14k at best.

This company is a joke, beware and DO NOT BUY warranties from them. I bought road hazard tire/wheel protection with a car a few years ago. Have never had a claim, until a couple weeks ago I hit something on the highway. Tire was dead, got it to the closest shop I could and got the tire replaced. Long story short, a few weeks later I had the car in for service, told them there was a shudder when driving and they tell me the wheel is damaged. I had them contact Fidelity for coverage on a replacement wheel, now five days later and a lot of effort on my part and zero on Fidelity's part, they've denied the claim twice.

I’m not sure if I should be mad at the dealership or the warranty company or both? I was told my “extended” warranty would be 7 yrs 100,000 miles from date of purpose. Surprise it was 7 yrs 100,000 miles from manufacturers date. Who does that? So basically I paid for 3 yrs 50,000 miles? Seems like that should be illegal. Is there no class action lawsuit against this company and their false advertising? Even the people servicing my car thought it was 7 yrs 100,000 miles from my purchase. They printed out on my service documents that the warranty was good until I reached 151,000 miles. Now I need a major repair and guess what it’s not covered! Shame on the dealership. Shame on Fidelity. Shame on me for believing the lie!!! Stay away. Require that the everything is in writing and signed by the dealership rep. Read - Read- Read front and back!!!

Fidelity sucks **! If they cover your car will only be for some of the charges. Had my car 10 months. I put 7k miles. Needed new engine & computer (engine was from salvage yard at Fidelity’s Discretion). I PAID 3700.00. They had 3000.00. I Purchased a used Audi in May 2017 from a dealership. In March 2018 broke down. Had car towed to Audi dealership and car needed a NEW ENGINE.

My car went oil for a noise in December. I took it to the Audi dealership as it is an Audi and wanted the best service possible for the car. Said there was a noise happening in the engine compartment. They could not find the issue. Forward a few months later, schedule an appointment as the vehicle is still making the noise. While still under warranty. When I got to the appointment I was 600 miles out of warranty and they would not cover the issue. Even with a paper trail that this began 5000 miles before the vehicle was out of warranty. Very disappointed in this company. They refused to even ask for additional information. If a problem begins while the vehicle is under warranty I have never had a warranty company not cover it.

The dealership was sold that Fidelity covered me through. I was told to send in all docs and did. Called back after several weeks and they didn't receive my paperwork. They have no idea how to calculate my refund now... They took my word for it when I bought my second warranty for the same car again... The dealership's new management tried to help without success. We are talking Audi money here. And a big waste of time too.

To be fair, this all apparently boils down to this warranty company's request for pricing when you initially speak with them. As a manager of a busy retail automotive facility, I've dealt with more than 50 warranty companies. Some of which we deal with almost on a daily basis. In 15 years of working in the automotive field, I've dealt with them for items ranging from mundane tire replacements, to engine rebuilds, and replacements. I've even sold warranties for a service drive, and for a used car dealership; for TWO other warranty brands.

Just called FWS and of course I was told the damage to my rim wasn't covered. They said the tire and the rim had to be damaged at the same time. What a load. You can see their reviews are really poor. I blame the dealer for pushing such a bad company. Obviously if you want a service like this avoid Fidelity Warranty Services and do your homework for others you are considering.

Will not replace my blown transmission, want the trans shop to tear down the tranny and replace the bad part with a junkyard part, not one trans shop in my area will take this company warranty. Total waste of money. The Chevy dealer conned me into buying this warranty. I just cancelled it. Total fraud.

I purchased an extended warranty when I bought my used auto. I was told that it was an extra 7 year 100000 mile warranty. Then I find out that all I did was pay an extra 2500 just to have the existing warranty transferred into my name and it was only good for a year. The paperwork I have does not have any date of expire date on it. Only the date I got the warranty. When I contacted them they told me I should have gotten more coverage when it expired. Problem was no one from their company contacted me about it expiring before I needed the warranty. Stay away from this company as they will not stand behind the paperwork the dealerships use to sell the service.

I just got off the phone with Fidelity to find that their warranty service covers very little. Buyer beware and shame on Honda for pushing this product at their dealerships. Seeing the deluge of negative posts, Honda should expect more value from this service. We bought the Platinum service which we were told covered everything. We pissed away $1500 to get $300 back. Don't do what we did.

This company has over 200 people answering the phone. Every time you call you get a different person. They had an inspector come by. He had to drive 200 miles one way. I knew they were going to turn it down. What a waste of time. 2006 Dodge diesel 87,000 miles they said, "That's normal wear." Had to pay $1200 to fix front end. I even had the platinum warranty. What a joke. Do your due diligence. Find another company.

I heard a very concerning noise in the rear of my car and my regular mechanic said it was a drivetrain problem. So I took it to the local Hyundai dealership, showed them my Fidelity warranty, That I paid $1600 for, and asked them to fix it. It was such a problem that it took them twice to fix it. Both times they charged me because they said Fidelity refused to cover it (a little over $300). It was bad shims on the rear axle. Now if that isn't drivetrain issue, then I don't know what is. Very disappointing. I DO NOT RECOMMEND THIS EXTENDED WARRANTY COMPANY. IT SEEMS THAT THEY WILL GO TO ANY LENGTHS NOT TO COVER SOMETHING.

After purchasing what was advertised as one of the best extended warranties for a Jaguar XF, I soon found that even though the engine was covered Per the contract, they denied the claim due to a heater pipe failure (which they covered and replaced) because it caused overheating. They sent a rep to inspect the vehicle which decided that the extent of overheating was too much. Mind you I bought the car new, only had it serviced at the dealership, and never had any major problems until this covered part failed and cause it to overheat which was not due to any negligence on my part. After all, the car is not equipped with a temperature gauge, so there is no warning.

You pay $3000 for extended auto warranty coverage and they push you back to the manufacturer, and when that doesn't work they push you back to the Dealer. Simply they don't cover crap. It is a SCAM to get your money and provide nothing. Never, never purchase extended warranty coverage from Fidelity Warranty Services Inc. SCAM, SCAM SCAM! Crooks from the get go.

When I purchased my 2013 Honda Civic it came with a 12 month, 12,000 mile extended warranty. Seven months after having the car, our regular mechanic told us that there was oil leaking around the oil pan gasket. When I contacted the dealer about this, they felt confident that it would be covered under my warranty and asked me to bring it into their service center. Their service people checked it out and verified that there was an oil leak. The extended warranty company, Fidelity Warranty Services sent an adjuster out to verify the claim. They then told me I needed to pay for a dye test to confirm the leak and this test would need to be authorized by me and I would need to pay $147 for it.

I have this company as my home warranty. I have a stove issue and it seems they are not in my area. They are making every effort to get somebody out to fix or replace my oven. There are some rules involved but when I explained my issues, the rep (Kim) was very understanding and helpful. I may have to pay in advance but the rep said they now have an easier process so repayment is much faster. If you live in a big town, you should have zero issues. I will keep you informed of the progress.

First off, let me start by saying their consumer service reps were very easy to talk to and always respectful... But... If you have a relatively new vehicle which is still under manufacturer warranty, YOU WILL BE GIVING THESE PEOPLE FREE MONEY! I have a 2013 F150 Limited edition truck which only has 54,000 miles. Technically, it is still under the Ford Powertrain warranty. I purchased this vehicle last year and barely put 10K miles on the ODO since its purchase (now reading around 54K).

I bought their platinum warranty service when I bought my car. Apparently anything short of the power train doesn't seem to be covered. Examples: the visor not staying up on the driver's side - not covered. Most recently the driver’s side door would not open from the inside. Fidelity said they considered that a "trim feature" so I guess being able to get out of the car is a luxury! Stay away from this group.

So 1 month later and a few discussions with corporate , my engine was completely taken care of by Fidelity. I am really not sure why I had to go through all of this and file complaints to get them to cover what should have been covered from the beginning. So I recommend to anyone that gets denied coverage of a repair that they go straight to your vehicles corporate offices and talk to the consumer dept. Nissan was amazing and kept checking in on me and making sure everything was ok. I will definitely buy from Nissan again and kudos to the kind people at corporate and also the dealership !!!! The 5 stars I updated is to Nissan !!!

We got off interstate when check brake light came on. Lost power. The motor still running coasted to side of road. Check hybrid brake stripe was next. Message had to have car towed to Kia dealer. They found problem but the representative from Fidelity said wait till it duplicates. Meaning this warranty isn't worth the paper or ink it was written. Do we have to get killed for them to acknowledge this is covered and they should fix it.

They just don't want to cover car repair cost if it gets too expensive, even I purchased most expensive warranty plan. I took my car to dealership twice but they declined all mechanical claims because they want more, more, more details information regarding car problems. If mechanic found something to claim and that should be enough. They just want more info from the dealers so they make some excuses to reject claim.

This is an excellent warranty for anyone who owns a VW/Mercedes. I have used this warranty on 3 previous Volkswagens as well as on my current E Class and GLI with great experiences every time. Anytime there has been an issue with my car, I provide the service center with the contact info and contract number, and the covered parts are always approved and the service is very prompt. My most expensive item was a failed sway bar / subframe mount, the cost $2300 parts plus labor. Fidelity sent out an adjuster and approved the claim promptly. I definitely recommend this contract to anyone who properly maintains their car and keeps their maintenance records.

Purchased extended warranty on 4/30/2012 on a 2010 Hyundai Elantra for $1595. Noticed transmission slipping, diagnosed August 16, 2016, cost $108. Brought car back, "remedy" flush transmission and add fluid, $218. Winner Hyundai in Dover Delaware has been the WORST automotive service that I have ever experienced. When I purchased this auto, I got 4 phone calls within 3 hours to pick up this car. When I had problems with this car, forget about it. Perhaps 2 call backs after 6 calls to "Winner". 10/27/2016 replaced transmission with rebuilt tranny. Waiting for reimbursement over 2 months later.

First of all let me preface my remarks by letting you all know I spent 16+ years in the automotive dealership arena as a Top Flite Service Advisor for Honda, Volvo, & BMW. I left that industry and am employed as an IT Professional. During my time as an advisor we encountered many "aftermarket" extended warranty companies as well as our "in house" extended warranty plans i.e. HondaCare, Volvo "VIP", etc. which were tailored to our vehicles, coverages are spelled out nicely, reimbursement is flawless. The finance department would sell "aftermarket" warranties for non-Honda, Volvo, BMW or high mileage vehicles which were out of the coverage zone because of mileage (Fidelity was not offered at any dealership I worked for).

My car had a multi-cylinder misfire. Had the car towed to the dealer. The dealer stated that a bad coil (which is covered) caused too much spark to go to the spark plugs (not covered) which ruined the cylinder head and caused the engine to fail (covered). Fidelity is not going to cover the cost of the repair because they are saying the spark plug caused the engine problem and since the spark plugs are not covered they are not going to cover the engine repair. I had an inspector come out and he determined that the coil did cause the problem and decided to cover the engine. Fidelity had the dealer break down the engine to the point of failure to determine if I need a complete engine or just part of the engine. When it was determined I needed a complete engine the second inspector denied the claim going back to the spark plug theory. So tired of dealing with these people.

In 2011 my wife and I purchased a 2008 Lexus RX350 from our local Lexus dealer. The salesman talked me into a 6 year, 60,000 mile Fidelity extended warranty with the understanding that I could get my premium back at the end of the contract period, if I didn't have any claims. The price of the warranty was $2,225. I was skeptical, but purchased it anyway.

I was advised from my dealer that I needed to replace my steering rack, drivers lower control arm, and passenger arm. The inspector told the dealership that the Platinum warranty will only cover the Steering rack and not the control arms. It clearly states in the contract that the Platinum coverage plan Includes the Powertrain, Silver, Gold, and Gold Plus coverage PLUS any ANY OTHER MECHANICAL BREAKDOWN...

When I purchased a slightly used vehicle from a reputable dealer, for my son who would be starting and traveling to college soon, I opted to purchase the extended warranty to cover or help with any mishaps that may occur. I didn't want to purchase the rock bottom plan due to minimal coverage, nor the top of the line as I am somewhat mechanically inclined and can repair or replace a lot. 3 weeks after the purchase, a portion of the computer went out. Guess what, not covered (ex. part A went out, causing part B to go out, causing part C to fail. Part B is covered, but because Part A failed (not covered) CAUSING Part B to fail, that's not covered). So I was out of pocket for the entire repair.

I felt I needed to write this review after reading all of the bad ones. I was nervous taking my car in after it kept popping out of first gear. They gave me no problems replacing the transmission in my 2013 Ford Fiesta, totaling about $2500. I would recommend.

My 2011 Kia Sorento had a failed water pump that caused the engine to overheat without any dashboard notices. It only took a few minutes and the engine and cylinder head were warped beyond repair, and a crack in the cylinder head. Before they would even process the claim they forced me to pay $583 for a diagnostics inspection by their contracted inspector which they use to help them find reason to deny the claim. Even though the water pump and engine are specifically covered under the full powertrain warranty that came with the car and there was a proven parts failure due to manufacturer's defect, Fidelity refuses to cover any damages due to a clause in the fine print excluding overheating.

After the first 50K miles on my Mercedes ML350 Bluetec I purchased a 5 year or 60K extended warranty which amounts to $3600. During these past four years I had a few major repairs that amounted to substantial costs exceeding $6K but cost me out of pocket a total of $400 to cover the deductibles. This was the best investment I could have made and Fidelity Warranty responded promptly. I let the dealership handle everything with Fidelity. I give them FIVE stars.

I submit all document for getting my GPR refund. However, they said check was issue and mailed out. It has been over 1 month, I still not get it. Probably will say USPS lost it. How can this company is still providing any services or product to public.

I've read lots of negative reviews about this company. I was really nervous when I brought my truck into the Dealer for a transmission issue because of the negative press I had read. Even the service tech was skeptical because she had never dealt with them. I purchased the warranty (2 year/24,000) Silver plan on a 7 year old vehicle with 95000 miles. It included the Powertrain and some A/C items. I purchased the warranty and the vehicle from a different dealer, 200 miles away, who is no longer in business. I did the 90k service at the dealer closer to home and did regular oil changes there as well. About 3 months ago, I noticed some random slipping with the transmission and brought it to a shop, close by. Shop told me they couldn't find anything wrong. I continued driving it for another 2 months, but noticed the slipping getting worse. I was due for an oil change, so I figured I would let the dealer take a stab at it.

The FWS agent refused to approve payment of Fairfax VW service dept's repairs (estimated at $1300) to fix the sunroof of our 2010 VW Jetta. We had purchased the 7 year, zero deductible warranty with the car and were told everything would be covered. Now with a year left on the warranty and a malfunctioning sunroof, I can see that is not true. Stay away from the extended warranties by Fidelity Warranty Services.

a rear passenger window that has not operated in a year. The service center informed me that Fidelity was sending out a claims rep after they read the codes and determined what the vehicle's troubles were.

Working with Dan in claims was great on my Dodge Diesel transmission. Highly recommend. The torque converter went out, valve body rebuild, it was burnt. I would buy another warranty on my next truck from Fidelity Warranty Services. Thanks again.

I purchased an extended warranty for my 2010 Audi. Upon reading the contract I was not supposed to pay a deductible on covered repairs. I had some work done and was charged an $85 deductible and requested reimbursement from FWS. I sent them the required documentation and the claim was not paid. I called to check after a few weeks and they needed to verify my address. A few more weeks passed and still no payment. I called today and was told the my prior claims manager no longer works there and could I send the documentation again. It's the classic stall and deny payment tactic.

Was offered this warranty. Was told I could add it in a few days and decided to look online. Look, please just use a credit union when you buy a car. Most people do not realize just how low they can get an interest rate for and end up giving the dealership easy profit. The F&I person has a buy rate and a sell rate. If they add an extra percent then they make more commission. Do not focus on the trade in or down payment, or the monthly or the price or the interest rate, look at the deal as a cohesive whole. This warranty is just "payment packing." I am glad I said no. Now my car payment stays at $276 at 2.90% interest.

I have been trying to receive payment for repairs performed in November of 2015, obtained an authorization claim number prior to any repairs for a specific amount. After submitting all information to claims dept, there was no response for over sixty days. When I contacted Fidelity they informed me they needed copies of my receipts for parts installed with cost & retail amounts. In my conversation with "Joe" I told him I was reluctant to send price sensitive information as I felt it wasn't any of their business to know what my profit margin was & was informed quite rudely that "well we just won't pay you". I submitted the copies they had requested, & in return received payment that was a lesser amount than the authorized amount prior to the repair. Unfortunately for the customers in my area in the future they will have to submit claims on their own as I cannot afford to do business with this company.

I paid $1,302.00 for an extended warranty for a 2009 Hyundai Accent. I did not read the very small letters. The engine on the car started failing, it was some kind of electrical part of it. This company refused to pay for the repair stating that it did not cover electrical parts. My question is, what parts of the whole car work without electricity? I ended paying $425.00 for the repair. I cancelled the warranty and they are not refunding me any money. This should be illegal.

Waiting for someone to contact me regarding delivery of pay off check to move forward with repairs to my kitchen faucet. The last thing I heard was that the status of my claim had not reached the point of offering me that option. I waited patiently for a phone call or email, finally a week later feeling frustrated I called and was told the delay was my fault. I needed to call and tell them which option I would like, not what I was last told. Furthermore I'm a paying customer. Why is it my job to call and make sure the service I'm paying for is being carried out timely and professionally. Extremely disappointed. Please don't waste your time or money with this company or trust your home to these degenerates.

When I bought my car, I asked for the bumper to bumper warranty and Cherokee Toyota, Canton, GA added it to my loan. After all the miles and time, every time I called, Fidelity had every excuse to not pay for not even one repair. Even when I needed a valve cover that was supposed to be covered, they said it was, "Not the correct part number." I am disappointed with the dealership for charging me thousands for a worthless warranty. The public needs to know that they are better off on their own than paying so much money for nothing. Thank you social media for giving me a voice. This is my true story, therefore, I will be letting the dealership know as well so that they will no longer use Fidelity to rip people off. It just leaves a bad taste in your mouth and makes me wonder if I would buy there again. Fidelity would have zero stars but the scale starts at one star.

Fidelity Warranty will find something wrong so they won't pay. My mechanic says they are a joke and get rid of it.

I read these reviews after I had already purchased my car and the extended warranty from Fidelity. I was a bit worried that I would have problems getting coverage in the event that something went wrong. Well, after a year of having my car, one of the pulleys started making a weird noise. I called Fidelity and they informed me that I could pretty much take my car to any Ford dealer and they were very likely to accept direct claims from them. Sure enough!! Took the car to the closest Ford dealership and they not only handled the claim for the pulley issue, they also found a leak in my AC and fixed that too! There was an Enterprise car rental on site and Fidelity and Ford took care of it all. The only thing I paid was my deductible of $100 and my bill was nearly $1000! Couldn't be happier. :)

I received a letter terming **Respond within 5 business days** highlighted in RED. I had a call transferred to some local fellow with a tagline "MANAGER". They are real KIDS in marketing who doesn't know to talk to customers. I had a friend who took this up. But, honestly he has a very bad experience dealing with this company. Please don't waste your valuable money buying this for no use. They mistreat their customers and turn hard when it comes to matter of claim. This call is the worst customer service I ever had before! I wouldn't recommend any of you buying this. If any of you already purchased this insurance, I feel sorry for you. Good luck dealing with them!

In January 2012 at 82,000 miles my 2005 Volkswagen Beetle Convertibles timing belt broke (a common problem for small Volkswagen vehicles). One and a half months before this happened I had my timing belt checked at 79,000 miles because my last car was a Beetle (my first car) and when the timing belt broke on that car- I ended up stuck with the bill. So, I knew that if the belt fails (usually can happen any time after 80,000 miles) the entire engine has to be replaced or rebuilt. At that time, what my dealer service tech could see of the belt looked like it was in ok condition and could wait while I saved up the $1,000+ for the timing belt service. So of course I was completely floored when the belt broke 6 weeks later.

Don't buy an extended warranty from this company, they won't cover anything! I bought a 2012 Chrysler 200 and I got their Gold Plus package which the finance manager swore to me covered everything under the sun so I bought it. Well, every issue I've had with my car, Fidelity has denied the claim, saying it's not covered under my warranty. They give you a vague brochure that generalizes saying they cover everything involving the ac unit or the evap system, they don't however, put in what is excluded WHICH IS THE MAJORITY OF THE PARTS, then when you try to dispute it, they tell you that it say's in the fine print of the "contract" what is covered, which I never received when I bought it. This company is a joke, don't waste your time or money. I might as well have set $2,500 on fire!

After reviewing all 130 BAD reviews about this company I was upset. But we took our car to a ford dealership and they kept the car for a week only to find out that the adjuster refused to make any repairs on our transmission per his words "not bad enough to replace". I am angry and feel just like the rest of the people that have bought this extended warranty. DO NOT GET treat into buying this crap is worthless...

We bought a 2013 Kia Rio that only had 500 miles. The dealership sold us an extended warranty claiming all power train issues are cover to 100000 miles as long as the maintenance was completed. The vehicle has 65000 on it and started overheating. I would like to add there is no temp sensor since this was a base model. We had no way it was running hot until it overheated. We then stopped running the car immediately and had it towed to the nearest dealer. The dealer had to tear down the motor as the warranty company was claiming lack of maintainable the dealership called and said after it was torn down they concluded that it was engine failure due to a bad head gasket and it should be covered.

The Car Dealership we purchased our car from, completed our last oil change. They didn't put the oil plug in tight enough therefore the plug came out while I was driving down the highway. The car died as soon as the plug came out. I coasted into a driveway and then that's when the car lost ALL of its oil. So we had it towed to the dealership and they said it was the starter, so we paid for it. That didn't work. Then they said it was the plugs and wires, that didn't work either. Fidelity didn't help us out with any of this payment what so ever, which was a little over $1000.00. Then we had to have it towed to Germain Infiniti (which cost us another $452.50). When it got there, Infiniti said that it needed a Cam Sensor, which was another $450.00. Well needless to say THAT DIDN'T WORK EITHER! Fidelity still didn't help pay for anything. Then they tell us it's the Motor, it's blowed!!

I purchased a vehicle with 40,000 miles on it, so I also purchased a "service" contract, to protect my investment. According to the details of the policy, anything that is "normal wear and tear" is not covered after 50,000 miles. I had an oil change done, and during the inspection, I was told that the stabilizer bar was very loose, and was in bad need of a repair. So, I took it into the contracted technician. I was told that, since the damage was not actually a mechanical failure, the repairs were not covered. ADDITIONALLY, since I know that the bar was need of repair, if I did not pay to fix it myself, it would not be covered if it actually broke later on. The contract has cost me over $1800, and they are refusing to pay $180 to fix the bar, AND because I took the vehicle in, I am not covered if it breaks later on. I feel like this company has taken a lot of money from me, and that this contract was a terrible investment.

In 2012 I purchased a 2012 vehicle. I also purchased the extended Fidelity Warranty. I was told that I'd receive my $ back less $50 administrative fees if I didn't use the warranty. I traded my 2012 vehicle for a 2015, just recently. I submitted the paperwork to receive my refund. I was sent a letter telling me that my refund request couldn't be completed because the expiration date wasn't until 12/2016 and my mileage was below 75,000 miles. I called Fidelity and was told that if I didn't own the vehicle when the expiration date expired or I passed the mileage of 75,0000, then I would only receive about 13% of the $1,500 I paid when I purchased the 2022 vehicle. This was not what I was told by Royal GMC dealership when I purchased my 2012 GMC. This extended warranty with Fidelity is a total rip-off. I don't recommend anyone purchase anything from Fidelity. When it sounds too good to be true, then it is exactly that. It's too good to be TRUE.

When I bought my Z06 in June 2008. The dealership offered an extended warranty. They handled Fidelity Warranty Services instead of the GMPP warranty. Supposedly a better warranty plan. Admittedly the car is more of a toy and is rarely driven, which is why I opted for an extended warranty period. I chose 6 years/60,000 miles.

Brought my vehicle to a repair shop and was told my extended warranty does not cover the diagnostic fee to find out what is wrong with my vehicle?! What good is a warranty that won't even cover the charge to have my vehicle properly diagnosed?

I own my 2008 caddy for six months, put about 1000 miles on it. The engine light came on the day I bought it. The dealership made the appointment to fix it, they had to hook it up to the computer to see what was wrong. Anyway, it's back in the garage where I bought it plus I have a warranty with it and the bill now is over 2,000 dollars. They sent some guy to look at the damage and said they won't honor the warranty so now I'm stuck with the bill.

I purchased an extended warranty at initial new purchase which took me up from 36/36 to 72 months and/or 100,000 miles. 2 years later with 35,000 miles and no claims on truck, I traded it in on a newer model. Since the contract is non-transferable I had to cancel it. I sent a certified letter with copies of the contract and trade-in papers, as per their instructions, in Jan and they received notice for refund on Jan 6th, 2015. As of February 28th, no response, no refund, nothing. So on February 28th I sent in a second notice...Same thing -- no response, no refund, nothing (As of March 21) calls to the 954-429-2000 go unanswered. I paid $3500. Looks like I may have been ripped off. The cost of a lawyer is not worth pursuing as legal costs are more than the contract.

This company has failed to cover a mechanical breakdown of a cover part. They hid behind an obscure mention of water damage in the fine print. I had my rear-end bearings replaced on my Ford F-150 by the dealer due to mechanical failure. All of these parts are clearly covered under my warranty. The dealer claims that this is a common failure on my F-150 and they service many of these a week at this dealership. The warranty company, however, said they are denying coverage due to "water."

This Company will not honor all services. ESPECIALLY Transmission problems. They send out inspectors who will always side with the company. Even, when I had two different Mechanic Certified Companies to find the cause of my Automobile failure.

I purchased Gold Service on a 2011 Audi A8 because it seemed to cover everything. I am now being told that some obscure part (Union Valve) is not covered under the Cooling Section because that Audi Part # is not covered. The part costs $700. Total cost to repair is $2700 because the part is very difficult to replace. I have no issues with the Audi Dealership (Jack Daniels Audi of USR, NJ). I called Fidelity twice and they insist that this is not covered as part of the cooling system. The contract only lists generic items like Radiator, Fan, Trans Radiator, Overflow Tank, etc. They do not mention that there are specific parts that are not covered, only these generic parts. When I buy a warranty to cover Cooling, I expect everything to be covered except stuff like rubber hoses and other things that naturally wear out. This company is a sham.

I purchased a 2006 Audi S4 with only 24K miles. I purchased a 3-yr Platinum extended warranty from Fidelity for $3600 in the off chance that something went wrong. Within the first 6 months of owning the vehicle, I was losing power while the car started to consume a lot of oil. I had to put a quart of oil in every 400 miles. Compression and leak tests revealed that one of my banks had failed. The compression readings were 50 psi on 2 cylinders where the minimum spec is 145 psi. Fidelity demanded that the car be torn down to the point of failure ($5000), and only then would they consider covering the repair. The leak tests will reveal where the car is failing and what the problem is, but Fidelity demanded that the car be torn down to put risk on the consumer (me) to avoid a claim. The car was torn down and the cause was proven to be defective rings. Since this was a $20,000 repair to rebuild an engine, Fidelity then said the rings weren't covered, even though the contract explicitly states otherwise. They cited an exclusion that they don't cover excessive oil consumption even though the oil consumption was the result of defective rings. Fortunately for me, Audi of America sponsored a replacement engine. Do not do business with Fidelity.

This is not a direct review of Fidelity because, although I have it, I have not used it. It is a review of what I see in the coupon booklet for the Car Care Service Plan. It is total BS. There is nothing in there that is worth anything. Things like "no charge for seasonal cooling inspection" and "5% (wow!) off any accessory! This is nuts. Anyway, the story is that I accompanied my father-in-law to purchase a 2013 Hyundai Elantra at Curry Auto Group. I thought I was paying attention the whole time, but maybe I left him alone with the slick finance guy while I got coffee. My father in law was 83 at the time and they obviously took advantage. So about a year later, he has to go into rehab, then assisted living and can't drive.

My daughter went to a Nissan dealer for her 08 rouge for an oil change and tire rotation. Service dept said she had a lot of play on her passenger side tire and needed a control arm. So Dartmouth Nissan in Mass who I'm also pissed at (took 4 days to contact Fidelity) said that Fidelity said the part was covered. So my daughter drops the car off the following week to have it fixed then gets a call from the dealer saying that Fidelity now says it's not covered because the car is over the 50K mile for the bushings. So now the work is done and the dealer says my daughter owes over $700 now. So I call Fidelity and speak with a rep and he explains that the hard to see fine print on the back of the contract says because it's over 50K it's not covered. That fine print should be on the front next to the types of plans available.

I bought an extended warranty for my 2004 Jeep. I was told that the warranty I was buying was bumper to bumper and being that it already had high mileage I figured it was in my best interest. After a year and a half we started having overheating issues. Replaced multiple parts to prevent any maintenance issues out of my own pocket. After the parts did not work I took it to the dealership. The dealership told me initially that the issue was it needed a new engine and a long list of other issues. Then 2 hours later I get a call stating it was issues surrounding the engine and that my warranty would not cover. Not only did they give me a price of over 2800.00 to have these repairs fixed, they wanted to charge me for a part that was just replaced the week before.

I will try to be plain and simple. Bought Nissan Cube with 9,000 miles on it. Purchased top of the line (sleep with ease) extended warranty at a cost of $1800. (5 yr or 75,000). At 45,000 miles and 1 1/2 yrs later, the muffler breaks. Yes that is correct, BREAKS!! ($400). Not worn out, breaks where the flange is made on to the muffler. Mufflers wear out, they don't break in two or more pieces at 45,000 miles. I'm just as mad at the dealership for pushing this on me (telling me how great they are) as I am the Warranty company. Love the vehicle, but will NOT return to this dealership.

I bought a 2012 Chrysler 200 from a dealership here in Oklahoma and the finance manager recommended I get an extended warranty. He told me about this Fidelity plan and that it was the best and it covers everything under the sun and I could go with other companies but they wouldn't be as reliable. So I went with the Gold Plus package which was $2500. I've now owned the vehicle for 1 year and since I've had it, the only thing this worthless company has had to cover is $40 of a $140 key fob. (I wasn't told that there was a deductible when I bought it so I was really happy about that.) Well, about 3 weeks ago, my air conditioner started making this clicking noise. I take it in and they tell me it's a power module in the air conditioner and that it'll be $480 to repair. They tell me they'll contact Fidelity. It takes the dealership a week to get back to me before letting me know that the extended warranty company won't cover it. This is my first car to buy on my own, (I'm 24) and I may not know everything about buying cars but this has me so incredibly pissed off that I'm going today to cancel it and I probably won't get a third of what I spent. This company is so worthless!!

These company owners are simply thieves! When you cancel service they want to see every little detail on why you are canceling their services! That is why I never get extended warranty ever again and gap insurance - no matter how much the car is worth. I would be contacting the BBB as well as attorney general to help out. It's my money they have been receiving every month and when I want to cancel it they want to complicate it so much so that I don't get my refund back. They are messing with the wrong person!

I just want to let people know I work for an Audi dealership. We don't "team" up with them like you think. We actually can't stand dealing with Fidelity Warranty. They promise their customer reasonable coverage and not keep with it. And guess who ends up looking like the bad guy? We do. Today, I spent 6 hours on diagnosing the AdBlue reducing agent system of an Audi Q7. These are not simple machines anymore. Well, Fidelity has some sort of partnership with Audi Warranty themselves so they require Operation Codes from us. I found 4 hours of operation codes, losing 2 hours of work (meaning I have worked 2 hours for free).

We purchased Fidelity's 'Silver' Extended Warranty from McKenna VW in Huntington Beach, CA approximately two years ago on a used 2006 VW Touareg. We were assured by the VW dealer that we could rest assured and 'sleep well' at night because any major engine, transmission and electrical repairs would be covered and that we would only have to pay a $100.00 deductible. The VW's drive shaft just failed and we were informed it wasn't covered. Welcome to an unanticipated $1,500.00 expense we couldn't afford. Thank You Fidelity. By the way, we paid over $3,000.00 for this 'able to sleep at night' insurance.

All the previous comments are true! Went through same experience. After paying $3000 and $899 for gap, not one repair I needed is covered. I immediately cancelled warranty. The dealer Five Star Chevrolet in Warner Robins, GA threatened 12% interest on our purchase (06 Jeep) if we didn't purchase warranty. So we did, and they dropped interest rate to 3.3%. Very shady! I purchased warranty from Capitol in 2010 for $2800 for 08 Corvette. It covered everything, including new roof panel, hinges, door lock sensor, throttle sensor and a couple other little things. No waiting, no refurbished parts, no hassle at all. Fidelity should be officially investigated for fraud and deceiving many, many customers. DO NOT BUY A WARRANTY FROM FIDELITY! BUYER BEWARE!

I have gold coverage and notice a vibration during acceleration on my Accord Coupe V6 6MT. I believed it to be my CV axles. I took car to local Honda dealership and the tech confirmed that it was my CV axles and even showed me the play in axles when pulled on. Fidelity in my warranty covers the axles. They sent an adjuster out to inspect car. He said that they couldn't show him a failure. Okay BS yet Fidelity told me, "Oh we didn't deny the claim. We closed it," yet my car axles aren't replaced so to me that's a denial. They said they will send another adjuster out tomorrow again and I had better get an approval. I spent the money on the warranty. The parts in question are covered under it. The Honda tech verified axles are bad causing the vibration so wtf is the issue? It should be fixed, period. If I still get denial tomorrow, I will contact an attorney. Don't use this company.

I've read the contract that I bought from the dealer with a new vehicle, and it isn't the manufacturer's branded service contract. Namely an encouragement to use the selling dealer where possible, a restriction that isn't present in the manufacturer's description of their contract, is in the wording. An authorization is required for every claim, and that would seem to add additional downtime upon encountering any problems.

We purchased a new car and were sold an extended warranty. 2 days after the sale, we called requesting they cancel the warranty. We had not received any paperwork on the warranty and felt there was plenty of time to get it cancelled. We were told we would have to pay for the warranty first and then they would cancel it, but it would take 8 weeks or more. A few weeks has passed and now we get the paperwork from Fidelity that we requested be cancelled in plenty of time if the dealer had processed the cancellation. I feel they did not want to cancel it as I have read they make more on extended warranties than they do the sale of a car. Apparently, they get commissions on the sale of extended warranties. Later, when I got the paperwork from Fidelity, I called telling them the dealer was supposed to cancel it.

I'm having a terrible issue with this company. I paid for a warranty and they are saying that they must physically have my car overheat and cut off in the middle of driving it to prove the diagnostics for parts covered as found by two separate mechanics. I asked them will they send an inspector out and they told me that the inspector will not be there for more than five minutes basically. If the mechanic is to show them the issue, because they are not believing the diagnostic report for an electrical issue, they need to see it happen.

Heard a noise coming from the front end, took the car to the dealership, that diagnostic report stated that the rack was bad. FIDELITY (warranty company) will pay for a rebuilt part but I must wait up to 48 hours for their inspector to come out because the new part is $1100. They will not pay for the re-alignment as that is not covered even though it is part of the work that must be done to correct this problem. I had just replaced my 4 tires in June at Goodyear and had to do an alignment but that did not matter. My contract states in item 14 that it is not a covered item, I was told. But under the related damages paragraph, it speaks about replacing brake pads and fluids that is as a direct result of the failed part. WHAT A RIP-OFF COMPANY, DO NOT BUY OR RECOMMEND TO ANYONE YOU CARE ABOUT.

I purchased a car and was asked by the dealer if I wanted to buy Road Hazard Tire Coverage. I said yes. I work in an industrial area so I got nails stuck in 2 tires and now Fidelity has made me leave my car at the dealer for 2 days until an inspector goes to the dealer to verify that this is true!! When I asked for the inspector's phone number to confirm his arrival at the dealer, Fidelity said NO! that I couldn't have the number and that if the inspector couldn't make it, that he would call and let the dealer know and the car would have to stay at the dealer ALL WEEKEND and that it would be inspected Monday!! Word of advice to everyone reading this, PLEASE CONTACT THE BBB, BETTER BUSINESS BUREAU, AND MAKE A COMPLAINT. The more the better for us as consumers. Five days to get 2 tires fixed by these **!!

Fidelity is absolutely worthless!!! I bought the "Platinum" level warranty and explicitly told the dealer that I did not want to have to have a nitpicky conversation every time my car broke, I wanted to NOT have to call the warranty company... if it broke I wanted it fixed. I had an oil leak inside my engine that caused a sensor to fail. They covered the sensor but not the leak that caused the problem. So my deductible is $100 but I have to pay an additional $250 for them to clean up the oil that caused the failure in the first place. Evidently, this is how these clowns operate from the low ratings they get on here. Hopefully, someone will read this and not fall into the same trap I did.

I purchased a 2008 Ford F350 in Florida and got the "gold" warranty from Fidelity to ensure peace of mind. Not even a year after, I was on a road trip in S. Carolina when I lost steering at 70 mph on the highway. After trying to steer to avoid everyone else and killing myself, I was able to get the truck towed to a nearby Ford dealer. The steering gear box went completely, which was covered but subsequent parts went as well and they refused to pay for them. The packet says it covers ALL major mechanical breakdowns, yet I still can't drive my truck. The packet says if a covered part breaks, other parts that break because of them are covered, yet after calling 3 times, they refuse. If my truck is inoperable, it would seem major to me. Try reaching them when something like this happens at night and you can't get them and a hotel room is needed, they will only pay for one starting the day AFTER the problem is reported. Driving home, back to get my truck, then back home again... not covered. Unbelievable that they would nickel and dime you like that. I will never recommend them... Sad just sad!

I apologize if this is a bit lengthy but I want to give some history. I bought my VW Jetta brand new back in May 2008. Just this past February, I was nearing the end of the original warranty and was looking into some options. I came across Fidelity, the official extended warranty company for VW. I got some quotes and finally decided on the "Platinum Coverage" plan which seemingly covers everything, so I thought.

I cancelled my service contract with Fidelity through Hyundai of Peramus and the refund was never paid. Fidelity acknowledged the cancellation in writing and issued the cancellation to the dealer, and claimed that the dealer (Hyundai of Peramus) is responsible for payment.

I had a switch repaired on the air conditioner of my 2011 Chevy Silverado that Fidelity claims is not a covered repair naturally. When I called them to ask about it, I was rudely told that if it wasn't on the list of parts shown on the contract, it would not be covered and there was nothing to discuss about it. The representative I talked to was extremely rude and very condescending. There’s absolutely no excuse for the way that I was treated. Basically, we're talking about a $400 repair bill for them, and they don't cover that particular item. I never had a claim before now, and now it's not covered. I can see that, but there is no excuse for the way I was treated on the phone. This guy was a complete jerk to me from the start, and I just hung up on him after getting very tired of his smart mouthed attitude. DON'T BUY ANYTHING FROM THIS COMPANY. WHAT A BUNCH OF THIEVES!!!

So one month prior to my factory warranty expiring, I cancelled my Fidelity Warranty. I knew there would be a $50.00 fee plus a pro-rata amount. Well, I paid $2,021.00 for the extended TLC warranty and am only getting $1,237.00. That's a difference of $783.00 minus the $50.00 fee is $733.00. So I'm being penalized $733.00 for cancelling a warranty that did not even go into effect. What a ripoff! Buyer beware is all I can say. I'll bet the $733.00 was the commission on the sale of the contract. Just saying.

Do not be duped by these scam artists. The contracts are written in such a way as to confuse and deceit the other party. The full purchase price warranty is only available if you do not make any claims and hold the contract for the entire time. When it says pro-rata refund, it means in their favor, not yours. For example, if you only had 10 months left on the car but cancelled the contract for whatever reason, do not be fooled when they say you will receive a refund based upon the mileage or time remaining (and you do not make a claim). What that means is you get the smaller portion of the fees based upon how much time remained, not expired. It does not follow the same logic if you keep the policy for the full 100%, you get a full refund less the admin fee. The explanation is just, "We covered you for that amount of time regardless if you made a claim or not, so why should we not get paid for it?" In response to, "Why will you give me almost all of my money back in 10 months, but not 90% now," the response is just, "Why would we?" That is not how the contract is written. Do not even bother trying to explain the logic to that. If you are willing to give me 100% in 10 months, why would I only expect 10% now? They just read the prepared responses and are unwilling to reason with you at all.

I bought a new Saturn Outlook in 2007 and the dealer offered me this warranty for 7 years/100,000 miles extension. Vehicle was only 55,000 miles within six years because I used it only for work and home which is less than 5 miles every day. I brought the car for oil maintenance but the dealer found out that something is wrong with the engine. First, they suspected cylinders with low compression then found out something was wrong with the valves. Fidelity inspector came and asked my dealer to take off the header to make sure it's the valve. It came out that it's burnt valves.

Scammed. That’s the only word to describe what happened to me in dealing with Rice Toyota in Greensboro and what was termed a Tender Loving Care Extended Service Contract offered when we bought our Prius in 2007. As it was presented, I paid $1,495 at that time for coverage for seven years or 100,000 miles. I could decide whether to file a claim on it for covered maintenance (the batteries obviously and other major systems). If I did not file a claim, I would receive a refund of the full amount less a processing fee of $50. We had no major problems and I never filed a claim. I was looking forward to my refund.

Fidelity Warranty Services is a big crocodile. I spent close to $3,000 on their service. Both times when I needed the service, they denied it. Their contract is shady and contradictory. They also add a 50,000 mile restriction, which contradicts the actual term of contract. Then they go out selling it for vehicles with 45,000+ miles. They don't make it clear in the contract what parts fall into this 50k miles category. It almost sounds like they decide what does and what doesn't while they're on the phone with you. They never mention any of this when you are buying it from them.

I purchased an extended Fidelity Warranty for a 2006 Dodge Durango Limited. I purchased the vehicle with 50,000 miles on it and it was in excellent condition. As problems arose (fuel system, braking system, airbags, key fobs), my dealership would submit the claims to Fidelity. Each time they have been denied (they always state to the service department that this is not covered). Today, my Durango is in for an airbag issue and a connector needs to be replaced in the steering column. The service department called Fidelity, only to hear that "It is not covered." They always seem to talk their way out of covering anything. Consumers beware. I spent almost $3,000.00 on this warranty and it has yet to cover any type of repair or service.

I received a booklet of oil change coupons from Fidelity when I purchased my new Chrysler Town and Country van from Advantage Chrysler in Mt. Dora, FL. It contained coupons for an oil change every 5,000 miles. After honoring the coupons for the first 10 oil changes, they suddenly refused to honor the next ten in the booklet. After contacting Fidelity twice and never getting a reply, I called them a third time and they informed that they accidentally sent me the wrong book (which I have been using for 2 years!) and therefore would not honor the rest of the coupons. I hope I never have to depend on them for a major repair because they are a very undependable company. I would not recommend that anyone get a service contract with this company because, as you can see, they cannot be trusted even after they send you a book of coupons. They will stop service and you are stuck with worthless coupons!

I bought a used car at a dealer called Arrigo Dodge West Palm Beach and, at the time of my initial car purchase, I bought a warranty for my car and I was told that everything would be covered if I have any issues with my car. After a month I bought the car, I had issues with the air conditioning and one of the TVs, and I was told that you guys would not cover anything. How is it possible? Now I'm having another issue with the coolant flush and it's also not covered? Please, you got to do something about this because I'm not going to spend more money out of my pocket to get that car fixed. It's a lot of money I'm paying you guys and you are not being helpful at all. I'm very upset about all the issues I'm having with this warranty company.

I was informed of the extended warranty at the purchase of my new 2007 Yukon from Royal in Birmingham, AL. I was told of the refund of the full amount being refunded if the warranty was not needed during the warranty period and mileage. I was not told anything about having to or needing to write down any information for reminding me of the expiration date which would be 6 years or 72,000 miles later.

I purchased a 2008 Town & Country from Bob Dance Auto in Sanford, FL with 43,500 miles. At that time, I thought it would be wise to insure the used Van and of course being sold by the Finance department. My front end and tire started to make a loud grinding noise and I drove it quickly over to the dealer. I was denied the repair from Fidelity, because they claim it was wear and tear and it was over 50,000 miles. They were nasty! I purchased a gold plan at 43,500 miles and find out nothing is covered over 50,000 miles so I insured it for 6,500 miles for 3,000 bucks. I am canceling this and reporting Dan Dance to the Better Business Bureau and maybe to a consumer fraud TV reporter. How can you sell a warranty knowing the one little sentence hidden on the back of the first page "wear and tear"?

Fidelity is absolutely terrible with customer satisfaction. I called trying to get my diagnostics covered for a 10-year/100,000-mile warranty. The reply was that if the part is under the coverage, the diagnostics will be covered, if it is not covered, then the payment will come out of pocket. The problem is there is no way to know what the problem is until the diagnostic is run. This warranty is useless!

I bought an extended warranty for a 2008 Hyundai Tucson in February 2008. I never had to get any repairs on the car. I traded it in in May 2012 for a new Tucson. On July 22, I faxed the paperwork to Fidelity to get a pro-rated refund on the extended warranty. I was supposed to get back just over $300. After 5 weeks, I called to find out the status of the refund. Nothing had happened with it. They show receipt of the paperwork, but it sat without action the entire time. I was told to fax it again. I did; twice. I've been calling almost every week, and each time have been told it's in process, it's in audit, it will be mailed by the end of the week, and it will be mailed Friday or Monday. This is ridiculous!

We were told, when we were talked into purchasing an extended warranty for our new car we purchased from Crater Lake Mazda, that we could cancel the policy at any time and be refunded all but $50 of what we paid for the policy. We come to find out they were not telling us the truth. We either can cancel and get a pro-rated refund or wait until the 6-year policy expires, provided we make no claims during that time.

My shop recently did a 2006 ml 500 with several complaints, one being a failed front differential. We were told by Fidelity to do the repairs exceeding $4,000 Authorized. After the repairs were finished, I personally submitted the repair orders and was told I would receive the check in 7 to 10 business days. Still holding the vehicle to this day with a very upset customer due to delinquent payment. They sent me a used differential to put in this customer's nice, new Mercedes. Don't think you're getting brand new factory parts. The vehicle repair order was written up on 7/23/12, still no payment. Today is 8/30/12.

Fidelity Warranty contacted me and told me they would reinstate my warranty, as there had been a mistake. Crown Ford also contacted me and I consider this problem resolved to my satisfaction.

My 2007 Dodge Ram 2500 truck was having a popping sound in the front end. Despite the fact certain parts of the Ram 2500 having a recall for some of its front end, I was told by two different dealerships that my front end ball joints were failing and need to be replaced. Fidelity had their own mechanic inspect the truck who said that it was normal wear and tear and it would not be covered since my truck has over 50,000 miles and that any and all normal wear and tear will not be covered. Therefore, any item that they feel is being used is considered normal wear and tear. I will pay my extra $50 to cancel my existing warranty tomorrow and recoup 80% of how much I paid for this warranty. I would not recommend this company. I also found out that if you use the warranty outside the state that you purchased the truck, that they will not pay the sales tax. They have somehow found a loophole that they are jumping through.

I bought a 6-year, $100,000-warranty from Fidelity through Crown Ford in Fayetteville, NC for a 2006 Ford F150 with 43,000 miles on it. This was in May of 2011. In July of 2012, I sold the truck and mailed Fidelity a check for $40.00 for the transfer fee. At this time the truck had approximately 53,000 miles on it and I had not submitted any claims for repairs under the warranty. I received a letter from Fidelity a short time later telling me my warranty had expired as of 1/1/2012. In effect I paid $1,325.00 for a total of 7 months coverage, and with about 10,000 miles. I have asked Fidelity to reinstate the balance of the warranty, so I can transfer it or refund my money for the uncovered period. After reading the reviews here, I have no expectations of anything to happen, and I also have come to believe the warranty is not worth the paper it’s printed on. Crown Ford should cease selling this warranty by this company, in my opinion.

I bought a 2008 Hummer H3 at the end of November and it has 41,253 miles on it. Naturally, the original warranty had expired so the finance manager I dealt with said the Fidelity Warranty Gold plus package would be what I would need since it was practically bumper to bumper warranty for an additional 3 years or 36,000 miles, whichever came first. Well, I took my Hummer in today to get the oil changed and tires rotated. I was told that my passenger tie rod was almost broke and the company I took it to said it should be covered. I went to the vehicle and got my warranty book and information. It says in the packet that yes, it is covered and then when the service company called them to make a claim, they said it was not covered as it is normal wear and tear. My Hummer only has 50,743 miles on it and I paid over $2,000.00 for the extended warranty.

My A/C unit went on my two-year-old Chrysler Town and Country. Ferman Chrysler Jeep said they need 7 days to fix and I have a Fidelity Vehicle Protection plan that covers car rental. Fidelity said that the car can be fixed in 2 days and that is all the rental coverage they will cover because they don't cover part delays or service delays. So I have to have Ferman put back the broken A/C and drive it for 5 days without A/C with two kids in Florida in the summer. Fidelity could care less even though I spent $2,300 for this protection plan to have a peace of mind. They were unprofessional and just kept repeating "We will not cover for part delays, it is in your contract." They could care less that I am a disabled mom who needs the car for my doctor appointment. Shame on them.

We had the tire warranty for our BMW. After we were told to take it to the tire dealer to get new tires that both had bubbles in them, the adjuster told the tire dealer the tires had too much wear to cover the cost of the tires. The tires were already ordered so I had to buy the tires myself. If you look online about the tire warranty, it will tell you the tires are not pro rated. Fidelity is a rip off company and we will never deal with them again ever, and their so-called supervisors are very ignorant.

I reported a complete failure of the electronic control module in my 2010 Ford Fusion Hybrid to Fidelity Warrant Services (800-327-5172) on Friday, 6 July at 4:10 pm evaluated by Sheehy Ford of Warrenton on the same day and prior to repairs being made by dealership. I specifically asked the service manager at the dealership if there was anything I did in terms of driving that may have caused this and was told no by the Ford service manager. He stated it was unusual to see this in a 2010 vehicle. I called Fidelity Warranty Services and was told by a supervisor, after I got done talking to the initial customer service rep, that this ECM reprogramming was not covered.

I purchased a used 2008 Mazda 5 minivan with 58,000 miles in October of 2009. I purchased a Fidelity drive train warranty. I had the transmission serviced at a Mazda dealer shortly after purchasing it. During the hot part of the Summer of 2010m, it started to shift hard into 4th gear. It only acted up when the car was very hot, and thus minor so I did nothing at the time. I had no problem in the winter. In the Summer of 2011, it started to act up again - a very minor problem in my opinion, but I took it to the dealer and the Mazda mechanic was able to reproduce the problem. He said he could not repair it. A Fidelity claims adjuster came and inspected the car and authorized a new transmission. They however would not pay for a dealer part. Instead, they got a reman from their supply chain. A dealer trans has a 3-month warranty. The trans from Fidelity came with a 3-year, 100,000-mile warranty. I ended up paying $86.00, and the car works perfect. I couldn't be happier.

When I purchased the car from Toyota in October 2009, I purchased a 2010 Toyota RAV4 and the platinum extended 5-year/100,000 miles warranty from FWS. Currently, the car has 95,068 miles. I drive 101 miles roundtrip for work. On 5/15/12, I took the car to the Toyota dealer for service because of a shuddering sound the car was making when accelerating from 20-40 mph. The car was making this sound for several days. Toyota called me and stated the shuddering sound was due to the transmission that requires recalibration and this should take care of it. After recalibration, the shuddering was still occurring and the technician found a small transmission pan gasket leak. I asked Toyota to contact the extended warranty company. FWS sent an adjuster who said a tear-down would be needed. I authorized the tear-down and another adjuster came to inspect the transmission.

I purchased a 2007 Hyundai Veracruz for my wife. It is a very nice vehicle; however, I decided to purchase the extended warranty just in case something happened. My wife was driving home from work and the vehicle just stopped on the Interstate. I had it towed to the local dealership and after they inspected it, they told me that the oil gasket is leaking and since it leaked on the alternator, they both need to be replaced. The tech informed me that the oil gasket is under warranty; however, the alternator is not covered. I asked him, "Shouldn't the alternator be covered since it stopped working because the oil gasket started leaking?" In my mind, if a warranty part is the cause of another part malfunctioning, then the other part should be covered also. However, after speaking to the manager (Scott), I came to realize that this company is a total ripoff and they should be put out of business. I am pursuing this issue in small claims court and I am also filing a complaint with the BBB.

I am writing this on behalf of my uncle. He paid nearly $4,000 for Fidelity Warranty and his transmission went out last November on his car. When he had it towed to the shop, they had the audacity to say that he did not have all the oil change receipts. When my uncle went back and produced every single one of them to prove that he indeed took it to be serviced and on time, they told him they looked "forged or fake" and would not pay for his transmission. Can you believe that? This is a ripoff and I plan on filing a lawsuit. I wanted to know if there were any class action lawsuits out there against them. I believe we have enough people here. Wow.

When I purchased this vehicle in 2008, the bank who I received the loan from made the dealer put in an extended warranty for $2,000 which was added to the loan. The transmission had to be replaced in December 2009, which the warranty company sent to the dealer who replaced it. The transmission went on it again after only 22,000 miles. The warranty has expired, so they won't pay to replace it.

My husband and I purchased a 2005 Toyota Tundra from a local Toyota dealership in 10/2011. We purchased this warranty from Fidelity, because we purchased a high mileage truck, thinking we were doing the right thing to protect ourselves and our vehicle in case a major problem arises. Just as many other disappointed customers, we have been shafted as well. Fidelity refused for our transmission to be repaired because they have a clause in the contract that they don't warn the consumer about. That is totally bogus towards the consumer.

After my experience and then reading all the other reports listed here about FWC, I realize that the value of a warranty from Fidelity Warranty Company is not worth the paper it's printed on. Like others, I had a disheartening experience with trying to collect a portion of my repair bill from this company. If I hadn't wasted a couple of hours following the advice of Marcus (spell), who as an employee must submit to the dictates of a Mr. **, the claims supervisor, I may not have been so upset. The bill for replacing the faulty seals on an oil fixture was a total of $230 and after the $100 deductible, I submitted a claim for the balance of $130.

I cancelled my extended warranty with Fidelity Warranty Company, yet my payments are still the same, as if I currently have the warranty. It shouldn't be. It's been almost 7 months, and this is unresolved.

We purchased a 2008 Chrysler PT Cruiser and elected to take the extended warranty since it was a used car. The vehicle overheated and we took it to a local dealership for repairs. A Fidelity Claims adjustor inspected the vehicle, submitted the information, and we were subsequently denied coverage for the damage caused by overheating. Fidelity told the dealership service department "they should have pulled over sooner" to prevent any damage. Really? We pulled the vehicle over to the side of the road immediately, let the engine cool down, and then drove it the remaining 1/2 mile to the dealership.

I brought in my 2011 charger for service and was told my rim was cracked. I always thought my rim was chrome, but it was not. I purchased extended warranty for tires and rims from Fidelity warranty and was told by the finance director that it would cover anything. I just called Fidelity and was told that it's all cosmetics so it's not covered. In order to fix the problem, a new rim has to be ordered so it's a rim issue, it's not cosmetic. I am a combat veteran and to be treated this way, it's ridiculous.

Audi Q7 has a thin tubing, that drains water from the sunroof. The tubing is so thin, that it gets clogged and separates, causing water damage in the engine and inside of the car. This has only recently been recognized now that the Q7 has been on the market for a few years, and this is not a problem that can be avoided, due to maintenance by owner or car dealer. I paid a ton of money for a platinum warranty, to ensure max coverage. There is no higher warranty level. Fidelity is denying coverage. Nicholas (a Fidelity rep who only served to inflame the situation) says Fidelity will not cover maintenance issue. It sounds like a great loophole, to ensure that Fidelity keeps all of the money I paid for this high-end warranty, without having to pay out a dime!

I purchased the platinum warranty with Universal Nissan in Orlando since then I take the car different times to try to fix some problem like a noise on the front of the car. Fidelity sent an inspector that said that the noise was normal. And it's worst day by day since I purchased the car. I let them know about the brake disc and the response was that they were okay. Now, I have to change all four four disks. I have tell them (Universal Nissan) that since the third oil change, the car is making noises to what they said is normal sound, the valves or some inside the engine. I believe that I'm paying for a warranty. That is not true. Fidelity is stealing the money from honest persons. I want my money back because I never had any result on fixing my car. I even tried to talk to the inspector and he refused to talk to me.

We purchased the Best Platinum policy for $2700.00 and the first time we put in a claim they turned us down. Electrical sensor not covered. The dealer wanted $475.00 for the repair parts and labor. I talked to a supervisor who would not help us at all. I thought this company had a good reputation but very poor response. I will cancel my policy and try to my money back. Warranty has too many hidden loop holes.

I purchased an extended warranty from a reputable auto dealer ship in our area. The rear control arm failed on my car. This item was clearly listed on the platinum coverage yet the Fidelity service center refused to pay citing the one sentence clause of normal "wear and tear" on page two of my agreement and arguing the part the dealership was using was aftermarket, although this was the only part available to fix the problem at a reasonable price.

I have had issues with my ford fusion simply not starting, it doesn't even turn over. The battery had been replaced two months ago, and it has been running fine, but then I had problems with it starting. When I went to shut it off, and I turned it back on, it would hesitate, but then eventually start.

On November 18, 2011, I took my 2007 Ford Expedition EL to my local Ford dealership as I was having a strange noise in the engine compartment. The service department called me later that same day and advised that I had a warped intake manifold and they had called Fidelity Warranty Service (I have an extended warranty) who advised that they would not cover the manifold issue and the only way to warp a manifold was by overheating and they did not cover overheating issues. My dealership advised Fidelity that my vehicle had no history of overheating, no instrument warning lights and the computer diagnostic showed no evidence of any overheating or overheating type occurrences. Fidelity still refused to cover the repair stating that overheating is the only way this issue can occur, period. I have had two separate Ford dealerships and one independent mechanic look at my vehicle as well as run diagnostics on it with the same results. No event of it ever overheating. This a written quote from the Ford mechanic.

I purchase this warranty for my car and before I purchased it, I asked a thousand one questions. They pretty much told me everything I wanted to hear. About 17 months later, I took my car to the shop and they did not cover anything. So I called the insurance company but they are out of business. I am very upset.

I purchased the warranties when I bought my car new. 2 weeks later, after reading the fine print, I canceled the warranties on the car. It's been over 4 weeks now and I still don't have my refund. I was told that it would take 8-12 weeks for a refund. It didn't take that long for them to send me the warranty package in the mail. It feels like I'm getting the runaround.

My wife and i purchased a new Mercedes from this dealership in 2008. It has been the worse car we have ever owned. This car has been in their shop, about ten times for everything, from blinkers going crazy shortly after the purchase, sway bar links going bad at 50,000 miles, which the warranty company originally declined repairs for, the A/C not working and the latest issue, the transmission is starting to act up, after only 80,000 miles.

This company, Gene Messer, sold me this warranty package for $1800. Within two months, we had to put over $1200 into the truck for ejectors. Now 7000 miles later, they say more ejectors are gone and want another $1200. Fidelity did not pay one cent on the first problem. I was led to believe that the engine and transmission would be covered under the warranty.

Our car door key lock fell inside the door, it is mounted to the door from the inside of the door panel. We barely ever used it because we have the car key lock and unlock buttons. Fidelity said because the lock still worked and it wasn't mechanical failure, it wasn't under the warranty. $120.00 for the labor I had to pay. When we bought the car, we asked for extended warranty bumper to bumper and we got that. The paper says bumper to bumper extended. A few months ago, there was a popping noise in front right of the car. I took it to Reed Lallier in Fayetteville and they couldn't find anything. They said it needed lubed which also wasn't under warranty that was $160.00 not covered. I had a Pontiac for years, 100,000 mile warranty, and never paid a dime to the dealer for any repairs. We are very upset with Fidelity warranty and Reed Lallier in Fayetteville, NC.

On 8/27/2005, I purchased gold plus extended warranty for 2006 Hyundai Sonata to cover 7 years and 100,000 miles. The car needed an accelerator position sensor. After contacting fidelity, they refused to cover the part. This part sends message to throttle body (which is covered). This part is not listed in the exclusions on the contract. This part should be covered because everything involving the throttle body is covered.

This company refuses to provide warranty service purchased by individuals. A "top-of-the-line" warranty with Fidelity costs around $1,600. When trying to use their warranty, the company simply refuses to make good. Our situation was a clanking under the hood. Fidelity refused to pay the diagnostic fee of $135 because they felt that the broken leaky hydraulic motor mount could be discovered through visual inspection by anyone.

This warranty company called Fidelity Warranty Services are ripping consumers off. The dealers know about it and they are still selling these warranties to their customers. This must stop before it gets out-of-hand. Please, Consumer Affairs, do something. You are there to protect consumers like me from being ripped off by companies like Fidelity Warranty Services.

I had purchased a warranty on a 2006 Toyota Solara at the Toyota Dealer in Rock Hill, South Carolina, and was led to believe that if I sold the car, the balance of the warranty would be refunded to me. I had been trying since April 14 of this year to get the balance refunded. I have faxed the required documentation three times, spoken to seven different people, taken the information to the Toyota dealer (who has been sold to a different company), and still haven't gotten results. My efforts go unanswered, and the feeling of frustration is incredible. I would never recommend that anyone purchase this coverage.

BMW/ Minnie Cooper sold us a tire and road hazard policy when we purchased the vehicle. My wife unfortunately hit a pothole at midnight in a driving storm and bent both right side rims and tore a 4-5 inch gash in the rear tire. The car was towed to BMW where we were informed the rims and tire would not be covered under the policy. The reason stated was the adjuster stated the front rim would not be covered because the tire was not damaged, you would think this would be good news, and even though the rim had a 3-inch dent, they would not cover a rim on which the tire was undamaged.

After evaluating my Volvo S40, Waterloo Automotive determined the problem was a “torque rod mount.” On a $288.80 bill, Fidelity Warranty Services, Inc. only paid $74.12 on the bill. This included subtracting my $100.00 deductible and applying the book that Fidelity uses for pricing.

In February of 2007, I purchased an auto warranty for 6 years and 60,000 miles for my used vehicle which was a 2005 Pontiac Grand Prix which had a little more than 26,000 miles on it. The sales representative at the dealership stated that it was 6 years from my purchase or when my car hits 86,000 miles. I called to get a repair that was covered under my warranty and Fidelity told me that my warranty expired at 60,000 miles of the vehicle including the 26,000 miles that were driven by the previous owner. So essentially, they sold me a 4 year, 34,000-mile warranty. The sales representative at the dealership represented it as coverage for 6 years or 60,000 miles driven by me and since no Fidelity Warranty Services representative signed the paperwork, they should honor what that auto sales representative stated.

On Saturday, September 11, 2010 was when I noticed that the Air Bag light on my dash board never went off nor did the flashing passenger seat belt light stop blinking even when nobody was sitting in the seat.

I bought a used 2008 Ford Explorer from Don Bohn Ford in LA. Because the truck had less than 36000 miles, I qualified for extended warranty. I purchased this. A little over a year after I bought the truck (November 2009), the transmission went out. I was under warranty, so it was replaced. The transmission gave me problems from the start—sporadically though. I bought it in to Ford. They were able to feel the jerking/slipping at times, but the problem would not duplicate itself when Fidelity’s auditor came out. Needless to say, they wouldn't do anything.

This is a retraction. I had problems getting FWS to honor a claim for my car under a warranty. However, due to the persistence of the dealer, Gordie B, West Bend, WI), FWS decided to reverse their decision and fix my car.

On 09/2005, I purchased a used 2003 Volkswagen Jetta station wagon. The car was two years old and had 13,000 miles. Along with the car, I purchased a 7-year, 100,000-mile warranty. I purchased it from a Pugi dealer that was located on North Avenue in Glendale Hts, Illinois. Approximately 1 year later, that dealer closed.

I purchased a 2004 Mazda 6 from Gossett Motors in August 2006. I also purchased a Fidelity warranty for 72 months/72000 miles for $1875 at the same time. Now 4 years later I need axle bearing on my car and I am told my warranty didn't begin when I purchased my car, but actually the year my car was manufactured. Why would I pay $1875.00 for a warranty that was 2 years old when I purchased it? I have read online all the complaints against this company and wonder when something will be done. This fact is not stated on my contract, so how was I to know? It is going to cost me $500.00 to repair my car.

I purchased a VW Jetta through West Houston Volkswagen, another company I will never do business with again, in April 2008. The car was for my son who would be going off to college in a couple of years. So I decided I would look into an extended warranty at the time of purchase. Volkswagen sold me coverage with their name on the top; however, it is administered through Fidelity Warranty Services. I paid $1636 for the Gold Plus coverage.

Saturn of Asheville is out of business. You assigned our Car Care policy to a Chevrolet Dealer many miles from my home--Hendersonville, NC. It is a real problem driving north to their dealership in order to get service already paid for. Either sign up a GM dealer here in Hendersonville, or say within 10 miles, not nearly 30 miles--or I ask for a rebate of the several hundred dollars I have paid in for this service.

They performed to the letter of their contract. Wheel bearing failure was not covered under manufacturer's warranty and Fidelity worked directly with the shop to fix and pay for the repair. There were no problems.

I purchased a used 2005 Chrysler Pacifica from JM Lexus in October 2006. In November 2006, the air conditioning unit malfunctioned. I called JM Lexus, they explained the vehicle had less than 36,000 miles and I was still covered by the manufacturer's warranty. They advised me to contact a Chrysler dealer and have the repairs completed. I contacted Sawgrass Chrysler/Jeep, made the appointment and had the repairs done. I was thankful the vehicle was still under warranty. I used Sawgrass Chrysler for all my services, even tires, always paying the prices they gave me, never negotiating. As my car's mileage crept higher and I knew my warranty would expire, I went to the dealership, now being called Fairbanks Chrysler and purchased an extended service warranty contract, the vehicle has 35,962 miles.