Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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- 4,959,469 reviews on ConsumerAffairs are verified.
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Reviewed Feb. 1, 2024
The rep explained everything pretty well. He also explained the questions that I asked.
Hi, Larry. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Feb. 1, 2024
The sign-up experience with Endurance was great. I spoke to Ray in Las Vegas and he was very accommodating and knowledgeable. He was terrific. We had a good conversation, so the process may have extended a little bit further than would basically be common. But it was good. It took maybe half an hour.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Feb. 1, 2024
The rep who helped me get set up explained to me what having an insurance all entailed and that they would cover any type of things that went wrong in the car. They were awesome to me. Any time I had a question, they answered it and explained to me what they were doing. Also, the price is reasonable considering what they do and that's what I wanted. I'd tell others to go for Endurance.
Hi, Thelma. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
Reviewed Feb. 1, 2024
The young man from Endurance was appropriate and worked with me. He mentioned my tires are covered on my first year. Everything went well and I was satisfied.
Hi, Tawanda. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed Feb. 1, 2024
Signing up with Endurance was easy. The rep knew what he was talking about and made it easy to understand. He made me feel like I was gonna be covered. All of the items that are covered were all of the items that I was most concerned about. These include the engine, drivetrain, electrical, and almost anything that could break other than the stuff that is normal wear and tear. The program has not gone into effect yet. When they first set it up, they asked for the number of miles on my car and it was rainy and snowy outside and I didn't wanna go outside and get it. So, I guessed and I guessed way wrong.
They called me back a week or two before we had signed up. They asked me for the actual miles. I told them what the actual miles were and I missed it by 50,000 miles. So, they had to redo the policy for the new miles that I had given them. When you get that policy, they require a 30-day wait period to make sure they're not covering some pre-existing condition. As of this moment, my 30 days is not up yet. With the updated mileage, my new policy does have scheduled oil changes that the old policy didn't have when I had fewer miles listed. Roadside assistance is also part of it. I haven't read the whole book yet because I haven't gotten it in the mail yet, but those were things that the rep mentioned that I was really impressed with.
Glenn, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 31, 2024
The rep was friendly and told me what to expect. If something happened, I would be able to take my car to the dealership and have it repaired.
Hi, Deborah. Thank you so much for taking the time to leave us a 5-star review!
- The Endurance Team
Reviewed Jan. 31, 2024
I went with Endurance because they don't have a third party. I'm dealing directly with them and not somebody else that deals with somebody else and making a partial payment. Also, I don't have to come out of my pocket with more money.
Hi, Korey. We're so happy to hear that you love your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 31, 2024
The rep I talked to was very knowledgeable. She went through with the different coverages and then she told me what the prices were gonna be. I went with the top-of-the-line package, which I wasn't gonna go with at first but being a first-time customer, she was able to work some magic and get my price down a little bit. I liked my experience.
Welcome to the Endurance family! We're happy to hear that our team provided you with excellent service, Doug. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Jan. 31, 2024
Everything was fine with Endurance. I liked that they had a monthly rate and the level of professionalism of their reps was high. I was told that the policy takes effect after 1,000 miles or 30 days.
William, we so appreciate your review and look forward to providing you with excellent service!
- The Endurance Team
Reviewed Jan. 31, 2024
I had Endurance before when I first bought my car and they were good to me. My transmission went out after about four years and they re-installed my transmission. I applied again last week and they gave me a quote on the payment and how long it would last. Also, the rep was great. He explained everything to me so plain and simple.
Hi, Dames. We're so happy to hear that you love coverage with Endurance and decided to rejoin! We look forward to having you as a client for many more years to come.
- The Endurance Team
Reviewed Jan. 31, 2024
The guy I worked with, Ryan, was wonderful. He gave me the quote and everything on the same day that I had asked for it. The signup was easy because I got somebody who was really interested in selling it to me. Also, my big concern is whether or not I would get turned down for something that I requested and I was assured by Ryan that it was not gonna happen.
Hi, Nina. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed Jan. 31, 2024
I've been with Endurance for a month. The sales rep was very knowledgeable and wasn't pushy, which was a good thing because that would turn me off right away. Endurance offers good coverage. Also, when someone has a car with over 100,000 miles, it’s not always easy to get coverage.
Hi, Donna. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind, especially for high-milage vehicles!
- The Endurance Team
Reviewed Jan. 31, 2024
The signup process with Endurance was great, and the lady that did it had a beautiful personality. She talked to me and helped me understand things. I got two different kinds of coverage. There's also one that lasts for a year. They take care of everything in my car, and it's a $100 deductible. It's only one time, and after that, I don't have to pay anything. If someone's car runs out of warranty and they wanna keep it, I suggest they get a warranty.
We're happy to hear that our team provided you with excellent service, Rosalyn. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Jan. 31, 2024
Endurance's customer service was great. The price, the offer and the coverage were good. Every research I went on, Endurance was at the top. Plus, I talked to the dealer and I was told they never had any problems when people come into the shop and they call Endurance. They always pay. Other companies, sometimes, put them on hold for four hours, and sometimes, they come back and they won't pay, or they wait for them to hang up. They don't answer back. So, Endurance was really good.
David, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 30, 2024
Endurance Warranty is a great company. They gave me better coverage and service. The rep broke it down well to me. It covers mostly everything that I was looking for.
Hi, Rennard. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy with their coverage!
- The Endurance Team
Reviewed Jan. 30, 2024
Endurance is good. The sign-up process was easy and it took 20 minutes. They told me what the policy covered, and then I upgraded it once we got home. The coverage now is bumper-to-bumper.
Michael, welcome to the Endurance family! We're happy to hear you had a positive sign-up experience with our team!
- The Endurance Team
Reviewed Jan. 30, 2024
I have owned Endurance Warranty for only three weeks. I haven't received our coverage. But signing up was easy.
Thank you for leaving us a review, Bryant. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
Thank you,The Endurance Team
Reviewed Jan. 30, 2024
Signing up with Endurance was straightforward. I think all of the signups for all of these programs is a little bit lengthy and difficult, but this one was as good as any that I've been through. The reps were very knowledgeable and professional. I was looking for a package that would cover all of the things that could happen to the drivetrain on my car. My package is complete and thorough. They've explained it all in detail. It covers everything that I was interested in. I got the premium coverage. So, there were a few things that are covered that I didn't have before like towing and some tire maintenance. Endurance is a little bit pricey, but it has a premium coverage compared to some of the others.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 30, 2024
I hope Endurance Warranty can take care of the big issue that was detected before. The rep offered me the Bronze with some Elite additions to it. That something extra is what sold me. She said it covers anything that has to do with the brakes but no rotors. But I'm very happy I made the decision. I would recommend Endurance because you never know.
Thank you for leaving us a review, Laura. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 30, 2024
Endurance Warranty explained the coverage good. They told me I would just take the car to the mechanic shop and they would make the claim for me. Endurance said I would just pay a 100 deductible. I spent 200 dollars with them when I first got it. And the monthly payment would be 155. So, if my car were to mess up, I would take it to the mechanic shop. They would just charge me 100 bucks, and everything would be covered for. I would recommend Endurance.
Hi, Brandon. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Jan. 30, 2024
Endurance Warranty was very helpful. The only thing we're waiting on is a copy of that, which they said would take 10 to 14 days. But their rep answered any questions that we had, and said she would make sure we got the policy in the mail. Do it.
Hi, Margaret. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
Reviewed Jan. 30, 2024
Endurance Warranty's cut-off for the mileage is very low. It was still within my range. I called and the representative was very helpful, let me know what my price was right away and what I had to do and help me right along. We got everything set up. It was easy. I thought it would be a long process, but it wasn't. I have good coverage on the vehicle. I recommended Endurance to somebody.
Hi, Norman. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Jan. 30, 2024
The agent answered all the questions I had and kept working with us. He got everything the way we wanted. The package I got seems to offer everything that I thought I wanted and was reasonable.
Hi, Russell. We're so happy to hear that you like your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 30, 2024
The rep I signed up with was really nice. I wanted to know if they have the lights that come on in your car and the other kind of things they go for. They told me that everything I needed was covered. I was very satisfied with the signup experience.
Hi, Inez. We’re so happy to hear you had a great sign-up experience with our customer service team! If you have any other questions about your new coverage plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed Jan. 30, 2024
I wanted to see if I could get a better price with better coverage and that's what I got with Endurance. The rep answered all my questions and got me a price right away. I was looking for general coverage and they cover pretty much everything except a roof. Also, it has some perks, like roadside assistance, a car rental, if you run out of gas, tires.
Hi, Loren. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your new coverage plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed Jan. 30, 2024
I'm extremely satisfied with the signup process. They took their time and made sure I understood everything.
Hi, Gina. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Jan. 30, 2024
The young lady I spoke to was very nice and informative and she helped me register. Also, I was really specific about making sure that I could go to a Lexus dealer and I even called the Lexus dealership. I asked if they work with Endurance and they said yes. The rep said he hasn't had any issues with Endurance. I felt a lot better at that point. It's good to know that I can go to my Lexus dealership and I won't have any problems.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Jan. 30, 2024
The signing up process was very simple and the rep was able to do everything I wanted. Also, I didn't get the feeling they were hiding anything. I was very comfortable with the fellow that I spoke to.
Theresa, we're happy to see that you had a 5-Star sign-up experience! We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 30, 2024
I shopped for various products and Endurance kept coming up with a positive ring to it. I looked into it and I gave them a call. While I was debating the purchase of the plan, I talked to four different agents and in each case, they all picked up where the other one left off. They all gave me consistent information and everybody was really nice. The last guy I talked to was very patient. He was personable and he filled in all the information. I was satisfied and I’m expecting if something goes wrong, it'll be taken care of. They've left me with the impression that's the way they roll.
Hi, Edwin. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed Jan. 30, 2024
The rep was very knowledgeable and helped me out with a lot. I was looking for full coverage but the warranty companies only cover 75% of the vehicle because of the year that it is. People should do their research like I did. I had to use the coverage but it was a part that they didn't cover.
Thank you for leaving us a review, Harry. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 30, 2024
The team from Endurance was quick. I was just looking for some information online and I filled out the information. Then, they called me five minutes later. I was impressed. The vehicle has 159,000 miles and I didn't know if they were gonna cover it or not based on that amount of miles. But they were gonna cover it for four years or 48,000 miles. Carshield was a lot more expensive but they’re similar. You gotta wait 30 days and 1,000 miles. I told Endurance that my wife and I changed the oil and refilled the antifreeze, and gave the miles. They said okay.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team

Reviewed Jan. 30, 2024
My husband and I had the pleasure of speaking with Ms. Nicole **, Customer Service. Ms. Nicole's salutation was an inviting 'I want to talk with you' professional pleasant invitation. I explained my need of a duplicate contract for my husband and I; she said "I will be happy to assist you"; she explained what she will do and how we would like to receive it, we wanted email route. Ms. Nicole had us to hold for moment, she returned promptly and started with my contract then proceeded with my husband's. We needed our debit card change due to fraud, she taken care of that and maintained our new card on file for auto-pay; we weren't sure of our monthly payments, she gave us the price; we asked other questions, she gave us the answers. Ms. Nicole knows Endurance products and services, we were very highly Satisfied.
For us, we enjoyed receiving efficient, professional, compassionate service, we felt Special! We would love for Ms. Nicole to be our customer care Endurance representative! Super job Ms. Nicole! My husband and I recognize Excellent Customer Care! Sincere, Thank You. Andrew **, CWO4 (retired 30 yrs) 16 yrs Post Office/ Melba Simon-Smith, RN (retired BSN, MEd (40yrs).
Hi, Melba. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed Jan. 30, 2024
I had a great experience with Endurance. Signing up was effortless. The gentleman answered all my questions and made everything clear. I wanted it for peace of mind. Especially when you're retired, coming off of $2,000 for a repair will hurt somebody if they're financially strapped. The policy I got goes for 30 months. The first payment was 120 but it's 130 and some change every month.
Hi, Lois. We're so happy you love your coverage plan with Endurance! We pride ourselves on operating with integrity to deliver our promise of peace of mind. If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 30, 2024
My experience with Endurance was good. Everybody was polite.
Glad to know that you had a great experience, Tia!
- The Endurance Team
Reviewed Jan. 30, 2024
When I spoke with the Endurance rep, it was wonderful. I told him how expensive it was at the dealership and I needed something to cover a used vehicle. He listened well and he came up with a great solution with some discounts. I asked a lot of questions and it boiled down to the ones that could commit to answering my questions. Somebody willing to deal with me in a respectful manner was very important.
We got the coverage for the mechanics, the motor train and the electronics of the vehicle. There was no waiting period. It started the day that they got their money. They said the only process that I will go through is calling them and they will take care of everything. I can go wherever I'd like to get the vehicle fixed and make sure that I notify them where I am and they will take care of everything else.
Hi, Amanda. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your new coverage plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed Jan. 30, 2024
When I signed up with Endurance, they explained the coverage pretty well. We would recommend them. My husband's a mechanic and he said they're one of the most legitimate ones. We do a lot of traveling too in our truck. He wanted to make sure that we have the best in case anything happens. It's worth it.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Jan. 30, 2024
My customer service experience at Endurance was okay. However, I have a problem. I canceled the policy on one of the cars and for some reason, it didn't get to the account people, and they charged me, and I'm supposed to get a refund. They withdraw from your account, but then when it's time for a refund, it takes longer. But getting signed up with them was simple.
Hi, Richard. We are grateful that you took the time to leave us a review and are sorry to hear about your cancellation experience. To receive an update on your refund, please call us at 1-866-432-4443.
- The Endurance Team
Reviewed Jan. 30, 2024
My experience with Endurance was great. Just in case something happens to my vehicle, it could be covered. Their coverage is great and it is exactly what I was looking for. They also have a great price and great communication, too.
Hi, Tyron. We’re so happy to hear you had a great experience with our team! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 30, 2024
Signing up with Endurance was good. It took 15 minutes. However, I haven't gotten the actual policy yet.
Thank you so much for rating us so highly, Kevin! To view your policy, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed Jan. 30, 2024
I called Endurance to inquire and talked to a gentleman. He was informative. He told me about Endurance and how it would be very beneficial for me to get it. The timeframe was perfect and it would take at least a month for me to wait for them to approve it or disapprove it. He answered all the questions. When I wasn't sure and asked my brother to listen in, he welcomed him and talked to both of us.
He said that if something happens to the car for me to call and check to see if it's covered or not. There's a number that I have to call and they would help me with it immediately. He gave me the monthly amount of how much I would have to pay. We talked for quite a while. He discovered that I was a senior citizen and told me what the rate would be as a senior citizen and how the monthly payments would begin if I started it upon the conversation with him versus waiting and calling at a different time. I normally don't make quick decisions. I was calling just to inquire. But after talking with him and he and my brother talking, I felt comfortable enough with making a decision on that day with Endurance. I have the paperwork in front of me and I will have to call the company, Mepco, and confirm with them the information that I gave them so the deductions will begin next month.
Thank you for leaving us such a detailed review, Cynthia. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 30, 2024
The rep answered all the questions I had. I was feeling bad that day I enrolled, but it worked out on me.
Thank you for your review, Carroll. We will share this with our customer experience team to let them know to keep up the good work!
- The Endurance Team
Reviewed Jan. 30, 2024
The guy that I talked to at Endurance was pretty nice and very informative. I was satisfied with the coverage that I got but when they sent the paperwork to me in the email, I could not open it up. This guy, Pete, called me back and when I was talking to him, I got interrupted and I couldn't finish talking with him, but he's supposed to be sending the stuff to me by mail. So, I'm just waiting on the mail to deliver it, which might take a week or 10 days.
Hi, Dock. Thank you so much for taking the time to leave us a 5-star review! If you need further assistance, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 30, 2024
When I had a problem with my car a few weeks ago, I took it to the dealership and they handled it there. It had to do with the battery. The car wouldn't start. They replaced that and Endurance paid for it. I'm very happy with the service. I was even surprised I had it because I had forgotten a year later that I had bought it. They told me at the dealership that I had it and it covered the claim. The cost to me was $100 and that was very cheap compared to if I had to pay for the whole work.
Hi, Patricia. We're happy to hear that our team provided you with great service! We pride ourselves on operating with integrity to deliver our promise of peace of mind and are glad we could provide you with coverage.
- The Endurance Team
Reviewed Jan. 30, 2024
The reps answered all my questions but were very persistent.
Hi, Jay. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
- The Endurance Team
Reviewed Jan. 30, 2024
Everything was easy with Endurance and I had a great experience with them.
Hi, Timyonna. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Jan. 30, 2024
I highly recommend Endurance. I had good initial contact and follow-up with the reps. They were very accessible via phone and email. I got one of their higher-rated packages. It's good for 80,000 miles or four years. It has 24/7 roadside service. It covers lost key fobs which is good because those things are not inexpensive from the dealer. It also covers anything mechanical and electrical.
Hi, Martin. Thank you for recommending us in your review! We’re glad your experience with us was a great one. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Jan. 30, 2024
Maria, the customer representative who answered the phone, explained everything, answered all our questions and was very patient. It was wonderful with Endurance but I haven't gotten any paperwork yet. We decided to have 24 months of payments for 48 months of coverage. It sounds too good to be true that's why I want to get the paperwork as soon as possible. We have 30 days to review it and if we don't like it, we can cancel it and send it back.
Bonnie, we're happy to see that you had a 5-Star experience! If you have any other questions about your new coverage plan, please don't hesitate to contact us. We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 30, 2024
Endurance has a good offer. The gentleman explained it to me well. I went for two cars and everything went smoothly. I'm enjoying it and I like to recommend it to someone else.
Hi, Benjamin. Thank you for recommending us in your review! We’re glad your experience with our team was a great one.
- The Endurance Team
Reviewed Jan. 26, 2024
Had issues with drivetrain, and Endurance would not cover the repair bill. The wheel bearings wore out and needed to be replaced or the vehicle drive train would not work. Ford motor called Endurance and explained it was part of the drive train and Endurance did not want to hear it! So, I cancelled the policy, for breach of contract!
Hi, Mickey. We're sad to see you go but we appreciate you taking the time to leave us a review. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.
- The Endurance Team
Reviewed Jan. 26, 2024
I never thought I needed a warranty but the salesperson was a good sales guy. He had a great personality and was knowledgeable on what Endurance was offering. He said Endurance was the number one car warranty place. It wouldn't cost me $300 a month and I could insure my car even though it had 100 and some odd thousand miles on it. I got the top-notch package that includes roadside assistance and all kinds of key fob replacements. They cost a couple of hundred bucks if you go to the dealership. If your car gets damaged or breaks down. I have rental coverage.
I was about to order some parts to repair my vehicle and I thought my warranty would kick in but it did not. The salesperson told me I would be covered bumper-to-bumper at about 1,000 miles. I did 1,000 miles and waited for 30 days, and I had an issue with my car. I put it in reverse and it jumped in reverse but after that, it won't go in reverse anymore. I called the salesperson because I was under the impression that he sold me just a roadside assistance package. He told me I was covered and to take it into the local dealership and they’ve worked with them before, and I'll be good to go. I did that. The local dealership did a diagnostic and the claims person from Endurance said they were not gonna cover it because it was pre-existing or it wasn’t catastrophic. He said I wasn’t covered because I was only 25 miles over the 1,000 miles and that the issue wouldn’t have happened within 25 miles. I’ve only had a policy for eight days.
I bought the policy because I thought I'd be covered if something happened. I didn't know when it was gonna happen and I didn’t have any problems with my car prior to this. I was under the impression that I was covered under the warranty and it was obvious that I wasn't for whatever reason. I asked if I would have been covered if my engine had blown up. And he said yes and told me after I repaired this vehicle, and then after that, the next time it happened, I'll be covered.
I talked to the Prince Automotive guy and he said the reason they took Impalas out of the market is because of this same transmission problem and that it's very common in Impalas. He said he had one come in with 12 miles on the vehicle, at 10,000 miles, at 20,000 miles, at 230,000 and at 40,000. He was surprised my car lasted as long as it did. I won't buy another Impala. I inquired about adding another vehicle because I was thinking about purchasing a Tesla. My homeboy, Chuck, convinced me into buying the Plaid. And I asked what I needed to do to add my Tesla to their program. He said I would wanna wait until my factory warranty wore out because Tesla covers you for a good little bit. And then after that, they cover everything except for batteries. You can't get battery coverage on anything. And batteries aren’t worth two cents nowadays.
The sad part about it is they don't let you talk to the adjuster so you can get an explanation. They just tell you why. But the sales guy at Prince let me hear the conversation. When the guy told him what was going on with my vehicle, he stopped him on the spot. Instead of just saying they were not gonna cover it, he figured out what was wrong with the vehicle. He figured out what was the cost of my complaint. I would never say anything positive about Endurance. Had they not been a member of the Better Business Bureau, I probably wouldn't, because I know how scammers operate.
Rodriguez, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Jan. 26, 2024
We selected the Secure Plus plan for peace of mind for our new car purchase. Online reviews seemed overall positive and the sales reps were able to answer my questions and get us promptly enrolled. Fast forward a couple months and our car developed a noise while on a road trip so we began the claims process for the needed repair. I did not receive any calls on updates so contacted them, only to find that service had been denied over a week prior. I have submitted service records and documentation, but unfortunately only get to talk to a customer service representative, not the ‘adjuster’ who approves the claims.
It has now been four months of calling weekly to find out what other documents they will need that week. Customer service reps are pleasant, but are limited to seeing the stamp on the policy and have no usable information to provide. The repair shop has tried to reach the adjuster numerous times and the phone number continuously rings with no answer. Despite the positive initial reviews, I am disappointed at the service being provided and would not recommend this company based on my current experience.
Zeb, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Jan. 25, 2024
The Endurance rep I worked with did a good job. She taught me how to sign up for it.
Preston, thank you for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 25, 2024
Brendon from Endurance was very helpful and friendly. He was also honest and wasn't pushy. At the time, the two girls that I adopted were running around, so I was hearing bits and pieces. But he was very patient and explained things to me easily. The signup process was easy, too. But right now, Nissan's had my car for a week and I've not had anybody contact me from Endurance. So I'm not sure how that claim is going to go. I have reached out to them and I'm not getting an answer. So I'm a little leery. Also, I have the app on my phone and I'm an older lady, so these electronics are hard to navigate. It was difficult to figure out what I was doing but once I got it, I'm satisfied with it. I'm also happy with Endurance so far.
Hi, Renee. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us. We're here to help!
- The Endurance Team
Reviewed Jan. 25, 2024
I called Endurance and found out that I still had it until the beginning of the year. I went ahead and got another one. The rep got it all worked out and answered my questions. I had to remember that I paid for something that after so many years, it would be paid in full, and the remainder would be there to use. He told me, "This one's gonna be doing the same thing." I got the card on my phone but I didn't get a physical card and I was wondering when that was gonna happen because I thought that was gonna be mailed.
Thank you for leaving a 5-star review, James. At Endurance, we continuously strive to serve you better. If you need further assistance, please don't hesitate to give us a call.
- The Endurance Team
Reviewed Jan. 24, 2024
If you need it, you should call Endurance Warranty because I like what they talked about. Their salesperson answered all my questions and gave me a lot of knowledge about the program.
Hi, Robert. We appreciate the rating and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Jan. 24, 2024
Endurance Warranty explained everything and told me what I had to do. The person that I talked to went over everything very clearly. Endurance's coverage was reasonable and would cover what we needed.
Thank you for leaving a 5-star review, Lynn. At Endurance, we continuously strive to serve you better. Looking forward to serving you in the future!
- The Endurance Team
Reviewed Jan. 24, 2024
I spoke with one of the Endurance representatives and he told me all of what the extended warranty consisted of and what Endurance represented based on their quality and professionalism and how they treat their customers. He didn't have to persuade me, but based off the benefits and the things that it consisted of, it propelled me to go with Endurance. He took me to the Endurance site and broke it all the way down to me in increments so that I can understand what Endurance was about, what they sell, and what I was actually purchasing for my extended warranty. Everybody from the first person I spoke with and all the way up until the ending person I spoke to who set up the claim for me was so professional. It was very satisfying just to be a valued customer with Endurance. So, that was beautiful to me.
Hi, Michael. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
Reviewed Jan. 24, 2024
I got a much better deal at Endurance so I decided on them. I have a 2020 Subaru and by having this warranty, I feel comfortable. I just took my car in for a check-up and found out that it had $4,000 worth of work -- struts in the front and wheel bearings. Endurance covered it and instead of paying 4,000, I'm only paying $500. I was very happy.
Hello, John! We’re so grateful you took the time to share your feedback regarding your recent claim. It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed Jan. 24, 2024
Endurance is good. I really appreciate them. The representative took his time and walked me through everything. He was reassuring me. I'm a mom with seven kids and he thinks this would be the perfect fit for me because things happen.
We're happy to hear that our team provided you with excellent service, Asya. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Jan. 24, 2024
I'm not happy with Endurance. They pushed me into something that I didn't want. I also don't like the cost.
Hi Jerome, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Jan. 24, 2024
I was impressed with Endurance because I had a claim and there were no hitches. It was a whole steering issue with the truck I had and the steering linkage had to be replaced. It was $1,700 worth of parts and labor, and all of that was paid by Endurance. I got got another warranty from them again and the sign up process was easy. They went over the coverage and what the payments were going to be. They were very clear. I wanted a decent payment per month and the length of coverage compared to what I got to pay per month. But getting Endurance is worth the peace of mind, especially knowing how they fixed the last problem. I would tell others to use them.
team!
- The Endurance Team
Reviewed Jan. 24, 2024
The Endurance rep I had kept checking to see if she could give me a better rate. And when I told her the mileage I wanted on there and the length of coverage, she did her best to get me what I wanted. But I would tell my friends to be careful when dealing with Endurance. When I signed up, I bought a 2021 Corvette and I put Endurance coverage on it. But I turned right around a month later and bought a newer Corvette. So I had to cancel the coverage on the '21 and that was harder than I expected. I didn't like the process with the notary and when I called them about the guarantee on the the mileage, they said there was a simpler way to do it, which was to take a picture of the mileage. So, I did that and I faxed it to them, but I haven't heard anything back.
To avoid all of that, their rep said I could just simply move this coverage to my new Corvette, which I could have done and avoided the hassle of the discontinuance. But my wife said we weren't ready to put coverage on this newer Corvette because it only had 1,200 miles on it and it was still under a year and a half of factory warranty. So my wife told me to wait until we're close to the manufacturer's warranty being off it, then we'd call back to get some extended warranty.
We appreciate your feedback, Charles, and are sorry to see that you may not have had the best experience. Should you need coverage dor your new Corvette in the future, Endurance is just a call away!
- The Endurance Team
Reviewed Jan. 24, 2024
Endurance called and gave me the information, and I accepted it. The customer service was great. I haven't had to use Endurance yet, but everything's fine so far. I recommended them to other people too.
Hi, Gwendolyn . Thank you for recommending us in your review! We’re glad your sign-up experience with us was a great one.
- The Endurance Team
Reviewed Jan. 24, 2024
The signup process was fast, and the rep made it easy. Since it was my first time signing up, I got a deal with Endurance. It's convenient and not too pricey as it usually could be. Also, the rep told me about the proper steps to take when I needed my car fixed and that they would give me recommendations on places that I can take my car to. I will recommend Endurance for sure.
Hi, Ziyan. Thank you in advance for recommending us! We’re glad your sign-up experience with us was a great one.
- The Endurance Team
Reviewed Jan. 24, 2024
I called a representative to switch companies, and he helped me out a lot. He answered a lot of questions too. I was looking for full warranty coverage for my car, and Endurance was helpful in explaining what I needed to do. I recommend people to sign up with them.
Hi, Robert. Thank you for recommending us in your review! We’re glad your experience switching over to us was a great one.
- The Endurance Team
Reviewed Jan. 24, 2024
I looked at the reviews on Google about Endurance and was impressed. Then, there was no high pressure from the salesperson I talked to. She was very friendly, informative and knowledgeable. My vehicle is a low mileage. It just turned over 30,000 miles when I was calling Endurance about getting a warranty and they said, "You get a better deal because it's low mileage." My package came with the rental vehicle, towing, the jumpstart, and all the good stuff. It is a good policy. I wanted to have something to protect my car in case something did happen to it. The price is right.
Hi, Tommy. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 24, 2024
The reps answered all my questions. Everything went great and I liked what I heard. Hopefully, I don't have to use the warranty for a while, but they cover all the angles I needed covered. My friend who has Endurance also said that he never had an issue when he needed his vehicle fixed and that's all I needed to hear.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 24, 2024
Endurance's customer service was good. If I had any questions and if I needed to follow up on anything, they said, "Here is the information". It was fairly simple.
William, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 24, 2024
The lady I talked to was nice. She went over all the options and at first, I said no but she helped and I ended up setting it up a few days later. The cost is pretty decent for everything that I'm supposed to get. But she told me that I was gonna receive paperwork and I never received it. I'm worried about that.
Thank you so much for your 5-star review, Latasha! We will share this with our customer experience team to let them know to keep up the amazing work. When time allows, please give us a call at 1-866-432-4443 and we'd be more than happy to make sure you receive your paperwork.
In the meantime, You may view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
- The Endurance Team
Reviewed Jan. 24, 2024
I felt like Endurance was my best option. So, I called and spoke to them. Because it was during the holiday season, they were giving an incentive. They were giving money off of the actual policy. It's going to save me money going in and coming out if something should happen to my car. The explanation of the benefits were very clear. Initially, before you can view the contract, you have to sign up, which was fine because I took the rep's word for face value, and she was honest with me. She did not mislead me in any way. There were no hiccups and no questions based on what she told me versus the coverage that I received. So, it was all good. It was a positive experience.
I got a really good coverage based on the mileage of my car. My car is eight years old and I can drive without feeling apprehensive about getting in the car and going. It runs well. I've only had it for two years, but it's a great car and I would hate for anything to happen to it. It's a hybrid and I get great gas mileage. If something major happens to my engine, transmission or my nav system that's in my dash, it's technically paid for. If two of those things go out, then they're paying more than right.
Delores, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 24, 2024
The reps were very cordial and nice and we appreciated that. They explained the policy to us and the amount of coverage is fine. It has the motor and everything large. That's what we wanted to make sure.
We're happy to hear that our team provided you with excellent service, Phyllis. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Jan. 24, 2024
The plan options sounded good to me. I looked at a few of them and it looks like the best option.
Hi, Bruce. We're so happy to hear that you like your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 24, 2024
A rep from Endurance contacted me and I had a really good feeling that that was the best program out there for me. The signup process was very easy and the young man that was talking to me explained and detailed everything. He answered any questions or concerns that I had about the process and the payments.
Hi, Theresa. We’re so happy to hear you had a great sign-up experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
Reviewed Jan. 24, 2024
Endurance was very good. The reps were very friendly and professional. I told them what I was looking for, the year of the car, and the mileage that was on it, and they gave me 100,000 miles for a very reasonable price. It was bumper-to-bumper too. Prior to that, I've gone to the dealership twice and every time I do something with a battery or a tire, it's not covered. I wanted to make sure that I had something that was totally covered, and Endurance says that they would do that.
My son and his wife had run out of warranty on their Chrysler, and I told them what happened to us, so they signed up for Endurance too. It worked just by a casual talk. They looked into it and said, "That's a really reasonable price." I already paid for a third of it with what I would have done with a repair on my car. It worked out good.
Hi, JT. Your feedback is highly appreciated. Thank you for the review!
- The Endurance Team
Reviewed Jan. 24, 2024
My signup with Endurance was easy. I did it all online. I didn't have to speak to anybody and I got what I needed. However, being able to use Endurance's warranty is where I wouldn't recommend anybody to sign up for it. They do the 30-day or 1,000 miles waiting period, and I get the 30 days, but some people don't drive 1,000 miles if they don't go anywhere in town, if they're just in-town people. Also, dealing with the customer service side of it, everybody I spoke to when I was trying to get my car covered when it blew up was very rude and not very easy to deal with. They didn't treat me or the dealership very well, so I canceled.
The Endurance reps were accusing me of criminal act when it's not a criminal act that I got coverage, and then after about 45 days, my turbo went out. I'm not a mechanic that goes and tests my car and then tries to get a warranty to cover it. That's not who I am, but that's who some of Endurance's employees think I am. They said that I knew about the problem and that's why I got the warranty. They said I didn't wanna have to pay for it and I was trying to make Endurance pay for it, which was stealing. I hung up because I wasn't gonna deal with that. I called back and dealt with a different person and they told me a different reason why I couldn't use the policy. It was very inconsistent. They told me that I had the coverage for 45 days, but I was 150 miles short of the 1,000 miles.
I read other people's reviews saying that the reps are very friendly and they help you. One person even said that they did everything for them to try to help them get their vehicle covered. After dealing with Endurance though, I believe that some of the reviews that are on their website are either coming from people that were getting something to make a good review or they're fake accounts and that company is making their own reviews. Because I've heard other people that I've known have Endurance in the past and they weren't very happy with them as well.
Nick, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. We’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.
Additionally, we do not offer incentives for reviews nor are our reviews fake. All reviews, both positive and negative, are from real Endurance customers.
We look forward to hearing from you.
- The Endurance Team
Reviewed Jan. 24, 2024
We have a Toyota Highlander XLE with Endurance. I knew of other companies, but theirs was a good plan. So why stop? The rep was also very friendly, open, and answered every question.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 24, 2024
Signup was great. I called and talked to Endurance, and the rep explained a lot to me. He was very good. I also like everything he told me, everything it's gonna cover. It's a good policy, and I got it. I'd tell people to get it as well.
Robert, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 24, 2024
The process was hassle-free. The representative I spoke with was very helpful and knowledgeable, and I didn't have a problem. I have two vehicles covered with Endurance. One is an SUV, which is a Yukon, and then I also have a Dodge Avenger. I have to wait 1,000 miles before I can make a claim, but they said everything will be covered 100% and it's supposed to include towing and rental car service if my car ever breaks down. So far, so good.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Jan. 24, 2024
I was looking at CarShield and Endurance and I called both. Endurance was fantastic. Their reps were very friendly, helpful and told me everything I needed to know. They covered every area that I had questions about and we got things done in a very rapid amount of time.
Hi, Lynda. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your new coverage plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed Jan. 24, 2024
The guy that did the quote for me was very helpful. I asked about the pricing and the coverage, and he explained to me what is and isn't covered and what Endurance can do. He also explained the package to me. I felt comfortable, so I went with them. The coverage is reasonable for the price because the dealer was trying to sell me the same thing but it was more expensive. I would recommend Endurance.
Hi, Sara. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Jan. 23, 2024
I'm a repair shop in business for 8 years. We are one of the most respected and trusted services in the Salt Lake Area. We go to our clients making it easy for them to have their vehicle serviced. We only use master mechanics. We came across a long time customer that purchased an Endurance Warranty, we came out to the client's location and diagnosed the issue. Then after 4 hours of work Endurance said they would not allow their customer to use us as a service because we were mobile. The customer was furious and we were out a day's pay.
Don't believe that they care about the client because they don't. Endurance needs to figure out where their money comes from because no scam can last forever. Don't waste your money. They are like any insurance company that will do anything they can to get out of paying. Save your money for repairs and keep control of when and how and who you get to pay instead of giving your power away to someone else that doesn't care about you.
Hi Wade, we’re sorry to hear about your experience. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Jan. 23, 2024
I've been an Endurance customer for almost the last decade and a recent encounter has me thinking of switching companies when my current plan ends. I have had three plans - 2 paid completely off and 1 almost paid off - approximately $10,000 spent of my hard-earned money. The third plan - For my BMW X5 is where I have had a very disappointing experience.
I had $500 left to pay for an over $3000 plan and it was cancelled. The series of events that occurred were very suspicious and deceptive. I scheduled a payment, but due to extenuating circumstances, it got returned. During that time, I was traveling to visit my mother who was hospitalized with a serious illness. Once I realized the payment wasn't successful (I didn't receive a call as I normally do or a letter in the mail), I called immediately to rectify the situation.
When I did call, the representative told me I had just called in time (30 day window) and sent an escalation to get it resolved. Once I got a callback, I was denied the opportunity to pay the entire balance and instead was told I can purchase a new policy and that my coverage was ending in a year anyway - which was untrue, we had until 2/2026 to have had coverage, which is very disappointing and misleading.
It wasn't until I checked my postal mail dashboard that I see yet another solicitation to pay over $6,000 for 2 years of coverage which I should have been premium-free. I guess we have not harbored enough goodwill by being a loyal customer and one who specifically had not filed a claim at all on this particular vehicle. I feel that it is very insulting to get solicitations to start a new policy and I only had 2 payments left to have a paid up-premium free policy and coverage for 2 full years.
We feel there was not an effort or measure of extreme customer service on the part of Endurance when handling our situation, not to mention the amount of misinformation we received in trying to resolve and pay our entire remaining balance. I held off on contacting you all just because of the sheer disappointment my family and I have faced when it comes to protecting our vehicle and the feeling of wasting our money, but we've finally felt it necessary to tell our story to you and to others.
Tiffany, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team

Reviewed Jan. 19, 2024
I bought their coverage and a few days later I decided I don’t want to keep it. They have a 30 cancel policy where you get a full refund. When I called, they put me on hold several times for an extended amount of time. When I finally got someone to help me cancel my policy, it took her about 20 minutes to try to talk me into stain, and I finally had to just tell her cancel my damn policy. Once they get you, they don’t want to let go.
Hi, Dwayne. We're sad to see you go but we appreciate you taking the time to leave us a review. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.
Should you need coverage in the future, Endurance is just a call away!
- The Endurance Team
Reviewed Jan. 17, 2024
The Endurance rep was very knowledgeable. She was very cordial and helped me with any questions I had. Anything that I put forward, I received an acceptable answer. Getting signed up was very easy.
Hi, Rachel . We are delighted that you had a great sign-up experience with us. Thank you for taking the time to rate us!
- The Endurance Team
Reviewed Jan. 16, 2024
The signup process with Endurance was good. The guy that signed me up was very helpful. I liked that Endurance doesn't have administrators from what I've been told. I used to have CarShield and they have administrators. Administrators won't pay. They say they cover you, but they won't cover your loss. Endurance does things themselves. They don’t put it out to other companies.
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Jan. 15, 2024
The person I talked to on the phone walked me through everything. They made it easy to sign up. They were right on top of it. The warranty's a good value.
Michael, we're happy to see that you had a 5-Star sign-up experience! We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 15, 2024
I like being a part of Endurance. I've been with them for a good while now and my warranty was getting ready to go out. I continued it on. Endurance is a great choice. Everything worked out quickly for us.
Thank you for leaving a 5-star review, Debra. At Endurance, we continuously strive to serve you better. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 15, 2024
Signing up with Endurance was very pleasant. They explained everything. I didn't think it would be that easy. The rep was very understanding when I was telling her that we have an extended warranty that ends in the end of January. She was explaining the options that we had. She also told me about the different plans and what we thought would be best for us. She made some suggestions and if I didn't wanna take them, I didn't. I just told her what we wanted and that was it. Nobody tried to talk us into anything. She was just offering what they have. I wanted one with no deductible and she said they don't offer that. The lowest one they have is $100 deductible which we took. She pointed out it's a lot easier to come up with $100 than it is for some of the higher deductibles. I appreciated everything they told me. When they sent me the papers, I went through it and it was everything that they said was there. There were no tricks. I was pleased with that.
I had requested the date when they take out the payment. When I got a notice when they were taking it out, it wasn't the date that I had requested. I called them up and the girl told me they'd change it right away. I asked, "Am I gonna get something in writing?" She said, "We don't usually send something out, but we will." Two days later I got it in writing and they corrected the date. Our payment is gonna be $208 a month for four years. It covers bumper to bumper on the car. Our car now has 67,000 miles on it. This is when things start to happen. For the amount of money and what could happen to the car without any warranty coverage, it's a good price.
Felicetta, We really appreciate the time you took to write such a detailed review! We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
Reviewed Jan. 15, 2024
Endurance gave me the best deal and they had everything all the other ones had plus more, like road service. The rep I purchased with was knowledgeable and respectful. Also, the payments are great.
Hi, Sandra. We appreciate the kind words and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Jan. 15, 2024
I had another company and my service advisor said they don't take that company anymore. He gave me several names and Endurance was one of them. He told me that they had less problems with Endurance than with any other company. I called Endurance and had everything taken care of over the phone. I wanted to make sure that major issues with my vehicle would be taken care of and they gave me a decent price.
Thank you very much for voicing your positive experience with the company. We pride ourselves on operating with integrity to deliver our promise of peace of mind and look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Jan. 15, 2024
Endurance has better price and covers the car longer. I went back to the dealership and it was way more money for less time and miles. Signing up with Endurance was easy. There was a glitch in it though. The rep was supposed to send me a card. I had to call back to have him send the card. But the lady was nice. She apologized and said she'd have it in the mail.
Cosmo, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 15, 2024
The experience of signing up with Endurance Warranty was very good and the process was very easy. The reps had all the answers to the questions I asked them about the vehicle and when the warranty would start. I recommend Endurance to everyone.
Hi, Robert. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Jan. 15, 2024
I have Endurance for two vehicles now. I had some repairs done on the first vehicle, and the coverage they gave me was adequate. It was a smooth process, and they gave me the right plan. They matched it up well with the vehicle, and the price was great. However, it went up significantly on the next vehicle I got, but they said they had to increase their rates because of changes in the market. Besides that, setup was very easy. I would recommend Endurance. People should definitely look into it and get a quote.
Hi, Edward. Thank you for recommending us and leaving us a 5-star review! We’re glad your experience with us was a great one and we look forward to having you as a client for many years to come.
- The Endurance Team
Reviewed Jan. 15, 2024
My first experience with Endurance was not good, but my second and third experiences were. The first time I called, I just wanted information, but the person that I spoke to turned into a used car salesman on me. She wanted me to sign up then. She said, "Well, if we hang up, you're not gonna get the the special rate." I said, "Okay. Well, you never told me that, to begin with. So, I'm gonna hang up." I ended up getting a call back from Endurance to follow up 'cause I didn't do anything. I talked to somebody who was more helpful and ended up going with a plan.
The coverage is decent. I've asked for the paper copy mailed to me twice and I have yet to receive it. However, they have emailed it to me and I looked it over and it looks all right. I'm mainly more concerned about the engine, transmission, and powertrain, and if that gets covered with no hassle, then I won't have a problem. I also read some Google reviews and I didn't see any big complaints that alarmed me on them when filing a claim.
Hi, Bryan. Thank you for the 5-star review! If you have any other questions about your new coverage plan, please don't hesitate to contact us.
You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed Jan. 15, 2024
I kept seeing the commercials and I told the lady that I work for, “There's a reason I keep seeing these commercials. Something's fixing to happen to my car.” I called Endurance, talked with someone and got a policy. I've only had it since the 1st of December, but I'm going to be filing a claim on Monday. Besides that, signup was super easy, and thus far, customer service has been great. It doesn't take too long for them to get on the phone. I have downloaded their app and that is very easy to navigate also. Overall, I would tell people to sign up and that it doesn't take too long. They're very kind and they give good deals. People definitely get on the better end of the deal.
Hi, Crystal. We are thrilled you decided to join the Endurance family. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
Reviewed Jan. 15, 2024
It's been a rocky road with Endurance. When I first purchased the policy, the gentleman that sold it to me told me the 30 days or 1,000 miles. A month later, I took it in and found out something that apparently was not covered. When I bought that policy, it was supposed to be under it. But they were telling me that it was on a different coverage. I was a little discouraged. I talked to the supervisor, and she went ahead and told me what the situation was. I told her I didn't understand why it wasn't mentioned to me back then. It was preventive maintenance where I could come in and get oil change or brakes done so it wouldn't cause major damage on other parts down the road. When I asked her to pull up the recording of that sale, she couldn't do that. I don't get that they were telling me on the phone that they were recording and when a customer tells them the proof of the sale, they don't wanna pull it up.
But now we got that covered, and I'm waiting my 30 days then I'm gonna put it in the shop to get the oil change. When I originally bought the new policy, I paid 138. I had the same coverage that I wanted all along, which I come to find out now it's gonna cost me 180. They gave me the difference back to the first payment of 130 because they used 50 out of that to put towards the 130 I just paid, showing that I paid 180. For the original $29 I had to pay, they waived that the second go-around.
Thank you for leaving us a review, Richard. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to have the opportunity to make things right.
Thank you,The Endurance Team
Reviewed Jan. 15, 2024
I have bumper to bumper coverage with Endurance. There are a few things that aren't covered but not many. We're pleased with what we got. I had to finish 30 days or get 1,000 miles before they'd cover me and we already got that, so we're good.
Thank you for the 5-star rating, Kevin! We appreciate you being a customer.
- The Endurance Team
Reviewed Jan. 14, 2024
The reps were very pleasant and professional. They answered all my questions and helped me out as much as a human could help somebody.
Thank you for your review, Ricky. We will share this with our customer experience team to let them know to keep up the good work!
- The Endurance Team
Reviewed Jan. 14, 2024
I liked Endurance's price and how they were efficient. Any time that I spoke to them, they always sent me an email. So, I've been impressed. The sign-up process was easy and fast, and the gal that I spoke to answered all my questions.
Hi, Diana. We appreciate the rating and are glad we could provide you with a positive sign-up experience!
- The Endurance Team
Reviewed Jan. 14, 2024
Endurance covers my 2020 Ford Fusion. Signing up was very good. I liked that the rep fully explained to me what was going on. She was pleasant. Sometimes when people call, they could be rough and expect you to buy something from them, and she wasn't rough. My policy covers the motor, the transmission, the drive axle, the axles, my radio, my air conditioner, and those are what I really needed them to cover. I'm 56 and I'm on a fixed income. If my car breaks down, I can't afford the payment, but I could afford $107 a month for the coverage that Endurance gives me. I'm satisfied with the price.
Antonio, we so appreciate your review and look forward to continuing to provide you with excellent service for your 2020 Ford Fusion!
- The Endurance Team
Reviewed Jan. 14, 2024
The rep was kind and explained what the warranty covers. He was polite and I liked him. I didn't have any trouble the first time I got the warranty so I shouldn't have any trouble this time. I got a good experience with Endurance.
Hi, Joseph. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Jan. 14, 2024
Endurance is amazing. Signing-up was so much easy. Endurance is on top of their game, which I liked. If I needed a question answered, they were able to do it. It wasn't a back and forth. They were very nice. My 2018 Nissan Rogue is covered with them. My policy covers roadside assistance, engine, and transmission.
Hi, Michael. We're so happy to hear that you love your coverage plan with Endurance! If you have any questions about your new coverage plan, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
Reviewed Jan. 14, 2024
Their coverage is excellent. The customer service lady I worked with was very knowledgeable. She took the time to explain things to me and made sure that I was comfortable with what I was purchasing.
Hi, Stacy. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions about your plan, please don't hesitate to contact us.
- The Endurance Team
Reviewed Jan. 13, 2024
When I called in at Endurance, I really liked the guy who I talked to. He was polite, knowledgeable, and he told me all my options. I explained to him that I had just paid the $1,100 out of pocket for something that was wrong with my car and I didn't want to continue to pay out of pocket since my car was not under warranty anymore. He told me that whenever I have car trouble, I should take it to a preferred mechanic and let them know that I have Endurance. And he said, the car would be covered for anything. He said that I get road service and that if I need a rental car, they'll pay for that. He also said that eventually, I can get oil changes for free. I liked their payment options, too and I feel more comfortable now that I have them.
Carma, We really appreciate the time you took to write such a detailed review! It’s our pleasure to serve customers like you.
- The Endurance Team
Reviewed Jan. 13, 2024
Endurance offered me a zero deductible when I first talked to the people. When I went to sign up, they signed me up with $100 deductible, and it never was made right. They said I had to have $100 deductible. But the coverage is good.
We appreciate your feedback, Leeroy, and are sorry to see that you may not have had the best experience. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com.
Thank you,The Endurance Team
Reviewed Jan. 13, 2024
I have an excellent experience with Endurance. The car I have covered now only has 49,000 on it. It's a 2019, it’s five years old. I called Endurance and the signing-up process was very easy. I gave them my name. They looked up my record. I told them what I wanted and it was no problem. I had to use them once on my other vehicle, and that was an excellent experience too.
Thank you so much for your kind words, James. We really appreciate you taking the time to share your experience with us.
- The Endurance Team
Reviewed Jan. 13, 2024
Endurance offers a good deal. I like that I got $450 off. The coverage could have been better, though. And I haven't received any paperwork yet.
Thank you for the review, Richard. Please contact our customer support team at 1-866-432-4443 for further assistance if you still have not received your paperwork.
You may also view your policy by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
- The Endurance Team
Reviewed Jan. 13, 2024
The man who was representing Endurance was a wonderful guy. I signed up mostly over the phone and it was pretty simple. The only difficulty I had was getting a statement of what they covered on paper. I like a PDF so that I could print it and hold it and I had trouble getting that because their program wouldn't transmit into my program. They had to reprogram or send it by a different email system but we got it.
We're happy to hear that our team provided you with excellent service, Daniel. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Jan. 13, 2024
I like their price. The rep I worked with was also very friendly and helpful. She knew what she was talking about. She helped me decide on what I needed to do.
Tellie we're happy to see that you had a 5-Star experience with our team! We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 13, 2024
Everything was smooth in my experience with them. No hassle. They didn't force anything on me. They read me the policy and asked me if I like it, and that was it.
Thank you for your review, Robert. We will share this with our customer experience team to let them know to keep up the good work!
- The Endurance Team
Reviewed Jan. 13, 2024
My experience with them was excellent. I like that it didn't take long for them to answer the phone. Also, once I get my car towed, I made it to Nissan, and then they contacted them. Then they contacted me right before I made it home. They were polite and even took my number. When they say that it's only gonna take a minute and then it pretty much did, I appreciated that. Everything was good.
Hi, Chased. We appreciate the rating and are glad we could provide you with a positive towing experience!
- The Endurance Team
Reviewed Jan. 13, 2024
The Endurance rep was very nice and helpful. He gave me a lot of points and information that I wasn't aware of, that when I first took the warranty out on my other car, I would have been much happier. Because I ended up having problems that hadn’t been covered. But when he explained everything to me about the warranty I took out this time, it was much better ‘cause he told me everything. And it gave me a good idea what was covered and what wasn't. I got a warranty like if it was a brand-new car.
Hi, Hazel. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
Reviewed Jan. 13, 2024
My experience signing up with Endurance was very fine. They extended mileage and the year by one year over the other company. Endurance wasn't the cheapest, but since they were highly rated, it was worth the extra money. I'm also doing monthly payments instead of having to pay it all upfront. It also covers everything except standard maintenance.
Hi, Scott. Your feedback on your monthly payments is highly appreciated. Thank you for the review!
- The Endurance Team
Reviewed Jan. 13, 2024
The sign-up process with Endurance went well. Everybody was good. They're also far cheaper than CarShield.
Hi, Tyrone. Thank you so much for rating your sign-up experience with us so highly!
- The Endurance Team
Reviewed Jan. 13, 2024
I thought that I had a good warranty. When the time came time to use it, they found a way to refuse my claim. They use not keeping a receipt, before I had the policy, to refuse my claim. I can not recommend this company to anyone. I cancel my policy.
Hi Jimmy, we’re sorry to hear you'd like to cancel your coverage with Endurance. We’d like to see what we can do to make things right. Please email feedback@endurancedirect.com with these details and your plan information, and we will be in touch soon.
Thank you,The Endurance Team
Reviewed Jan. 12, 2024
I got the Supreme coverage from Endurance. I set it up partially online, and partially, with a person. The process was really painless.
Hi, Merrill. We appreciate the rating and are glad we could provide you with a positive experience!
- The Endurance Team
Reviewed Jan. 12, 2024
Signing up with them wasn't too bad. But I gave them the first down payment and I've yet to hear anything back from them.
Hi, Bernard. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone! If you have questions regarding your coverage plan, please give us a call at 1-866-432-4443.
- The Endurance Team
Reviewed Jan. 12, 2024
The gentleman was very helpful during sign-up. He was well versed in doing his thing. However, I haven't received my policy, which I'm looking for. The only information I have on the whole thing is what information the young man gave me over the phone.
Thank you for the review, James! To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team

Reviewed Jan. 12, 2024
The lady from Endurance was awesome. She gave me all the information I needed and told me everything. She really convinced me. Getting signed up was really easy and she was very pleasant. I was satisfied with what she was telling me. I did call CarShield and I compared the difference, and Endurance got me in a heartbeat. CarShield wanted $500 where Endurance just want $100. Whenever I go to get my car checked out, all I have to pay is $100. On top of that, I then heard from my girlfriend. She talked me into how well Endurance did.
Hi, Betty. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Jan. 12, 2024
I had some problem with one of my cars and Endurance did pretty good in working with that. They were very helpful. The price was a little high, but it was something I could live with. For what I was getting, I didn't think it was too bad.
Hi, Hnery. Thank you so much for rating your experience with us so highly!
- The Endurance Team
Reviewed Jan. 12, 2024
Everything with Endurance has been good. Signing up was very simple and easy. I talked to a person on the phone.
Hi, Daniel. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team
Reviewed Jan. 12, 2024
Signing up with Endurance went pretty smooth. It was really easy to deal with them and the person I talked to was very knowledgeable. It was really easy to deal with them and the person I talked to was very knowledgeable. I got a policy for my Lincoln Navigator and it covers all the working parts. It covers the towing experience for me to get to the garage, the electrical system, the computer system, the transmission, and the powertrain. They said to make sure that I drove the car back and forth to Cape, two times, so that would have been 200 miles within the first 30 days, before the policy would take effect. They said that then you would know that everything was okay.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 12, 2024
I called my garage where I do my work, and I asked them who's the best extended warranty company, and they said, "Endurance." They pay the claims. They don't have any problem with them. That's how I picked Endurance. Also, I understand they're owned by Ford. The rep gave me the price on the phone. He told me it was $179 for the first month. Then after that, it's 150. It covers four years and 160,000 odd miles. I only paid for three years, but I had four years. So I said, "Fine, I'll take it." They were explaining everything to me. I got the policy in the mail. I'm very happy.
Thank you so much for your kind words and for taking the time to share your experience with us, Martin. We appreciate your garage for recommending us!
- The Endurance Team
Reviewed Jan. 12, 2024
Signing up with Endurance was simple and didn't entail a lot. All I did was answer questions as far as what I was looking for and what I needed. I made sure that my vehicles were covered from bumper-to-bumper. So that if anything went wrong, it was covered.
Hi, Theresa. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy with their coverage!
- The Endurance Team
Reviewed Jan. 12, 2024
I signed up to Endurance a little over a month ago, so I haven't had too much of an experience. I did ask them to send me the contract in the mail, and they said it would take 7 to 14 days. I waited the 14 days, and I never received it. So, I called again today and they said they put it back in the mail so I should get it within 7 to 14 days. I loved the guy I talked to. He was very informative and nice.
Thank you so much for your 5-star review, Ramona! We will share this with our customer experience team to let them know to keep up the amazing work.
- The Endurance Team
Reviewed Jan. 12, 2024
The customer service lady from Endurance was nice. I had a 2020 Chevy Silverado 2500 covered and so far, everything is good. The only thing that I don't like is the waiting period. We paid right away, so we should be able to use the coverage right away.
Hi, Joseph. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team

Reviewed Jan. 12, 2024
Vitina is an outstanding professional, very personable customer service representative. I highly recommend this company. It looks like and feels like they're there for their customers. I will see and find out for sure this later.
Hi, Craig. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Jan. 11, 2024
I brought my car in and determined it was a covered expense. However even though I was beyond their initial mileage and time exclusion, the claim was initially declined. I submitted new inspection paperwork and appealed. That was 4 weeks ago. Expedition means nothing. Deny and delay is the name of this company's game.
Berton, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,The Endurance Team
Reviewed Jan. 11, 2024
The rep I had at Endurance was extremely helpful and she answered all my questions. She went over everything very meticulously and I liked that I could cancel the contract any time. I also liked the fact that it was a monthly pay-as-you-go kind of a situation instead of trying to do thousands upfront because if I sell my car, I can cut the coverage. Whereas if I had paid thousands upfront, I wouldn't get that money back. I'd advice others to give Endurance a shot.
Hi, Laronda. Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 10, 2024
I called the dealership where I bought my car from and they gave Endurance a glowing report. They said that every time they get in touch with them, they're right there and they get their money very quickly. I called Endurance and the gentleman that I talked to was most helpful. He was very professional and articulate. He answered all the questions that I had and I was very pleased. I asked him if they were members of the Better Business Bureau and I asked him what their grade was. He told me what the grade was and that was exactly what I found when I googled it. I asked him about the price and I found it to be in line with what I would expect to have to pay.
Nancy, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team

Reviewed Jan. 10, 2024
At the beginning from day one, I purchased the extended warranty and informed the salesman that I have aftermarket suspension on and bigger wheels. He said everything was OK, my truck will be covered if anything goes wrong. Now I try to file a claim and they declined to pay saying that I have installed aftermarket suspension. I tried to explained to her that I did inform that before I purchased and was confirmed but she keep ignored what I say. She doesn't want to hear any explanation and rejected my claim. All she said that "oh we don't go with aftermarket stuffs". So I been paying over 6 months for my vehicles but now knowing the fact that when something happens to your car, they try to find a way out and not paying. They are thiefs and not friendly to deal with. Endurance just robbed my hard working money people, stay away from this company and save yourself headaches.
Hi, Johnny. We’re sorry to hear about your less-than-satisfactory experience. This is not in line with our standards, and we would like to make it right.
Please email us at feedback@endurancedirect.com with these details of your situation and contact information, and we will be in touch.
Thank you,The Endurance Team
Reviewed Jan. 10, 2024
Signing up with Endurance was simple and very quick. I have a Mercedes E550 2014, and it's very expensive. It’s the last year of V8 without buying an AMG, so it's right under the A. My car has two turbos that cost $3,000 a piece, and to buy a used engine is between $8,000 and $12,000. That's why I have a warranty. I have the second highest plan on a 10-year-old car, and it consists of a lot of stuff. People should go for Endurance.
Hi, Max. We're so happy to hear that you love your coverage plan with Endurance! We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
Reviewed Jan. 9, 2024
Endurance has really been good. The policy was really good. The rep I talked to made it seem really good and that's why I went with it and it seems like a low rate. I feel safer. The only thing that I have a problem with was I talked to another representative and she's gonna mail me the actual documents of the policy and I haven't received that yet. She said in five weeks, but it's been longer than that.
Hi, Erin. Thank you for the review. We're sorry to hear about the delay in receiving your policy documents. Please note that you may also view your coverage plan by visiting the Endurance Customer Portal online or downloading the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed Jan. 9, 2024
We canceled Endurance a month ago. It was so many miles that I had to do in addition to the other. So, that's why I canceled it, because we don't put that many miles on our car and it wasn't effective until 1,000 miles. We just forfeited the money that we put down on it, but we canceled it and do not want it. The rep failed to tell me about it and I never got a hard copy of the policy that I requested. They said that they sent it to through the email but that doesn't work for me. It was very easy to cancel the policy until I got reminders from this other company that the payment comes out of, that I've got a late payment. I had already canceled it and, evidently, somebody didn't let them know that.
Hi, Mary. We're sad to see you go but appreciate you taking the time to leave us a review. Should you need coverage in the future, Endurance is just a call away!
- The Endurance Team
Reviewed Jan. 9, 2024
Endurance looked like they were a good company and when I asked them for a quote, they gave me a quote I thought I could live with. The representative kept me aware that he was there to not just sell the product, but to be fair with me on what I was getting, and I felt like he was.
Thank you for leaving us a review, Paul. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 9, 2024
Endurance Warranty's specialist gave me the information in terms of the contract, how long it lasted, what it covered, and how much it would cost. He gave all the relevant details, and was professional and knowledgeable. The rate was much higher than the original rate that I signed into when I got the coverage three years ago, before it had increased a bit. I have requested the catalog that normally is mailed much sooner. And when I reached out to request the catalog, I was told that it would be mailed to me, but I have not received it. And since I was not able to see what it covered, the experience that I've had in the past is a lot of times, the repair that I need is not covered in the packet. So, I was concerned that the rate had increased, but I was unaware of what it covered. I have used Endurance, but I have never filed on the plan. So, I don't have the experience to know if it pays or if it covers what my needs were.
Hi, Joyce. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
- The Endurance Team
Reviewed Jan. 9, 2024
I was on the phone with an Endurance rep for a long time. He explained everything to me. They're supposed to send me a letter and a card, but I never got them.
Hi, Charlie! To view your coverage plan, you may visit the Endurance Customer Portal online or download the Endurance mobile app.
If you experience sign-in issues, You can also contact our Customer Experience Team at 866.432.4443 or email custserv@endurancedirect.com for help.
-The Endurance Team
Reviewed Jan. 9, 2024
Endurance Warranty was the cheapest. It's cheaper than what a transmission or motor would cost me. Get Endurance if you need it.
Hi, Timothy. Thank you for recommending us in your review! We’re glad your experience with us was a great one.
- The Endurance Team
Reviewed Jan. 9, 2024
I saw how highly recommended Endurance was. So, I called them and I felt like they were straight up with me. Getting signed up was easy, and the gentleman I talked with was professional and answered all my questions. I felt like he went out and beyond call of his duty to help me understand how they operate. I was impressed. I asked him a couple of questions that he may not have supposed to say, but he answered them for me. That was what made me feel like he was being straightforward with me about Endurance. I already had five of my friends I told them about it and they signed up for it.
We're happy to hear that our team provided you with excellent service, Alton. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
Reviewed Jan. 9, 2024
I’m very satisfied with the signup process. I spoke with the customer service rep and I liked how she described everything. I was very impressed with her detail and about the whole service.
Travis, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
Reviewed Jan. 9, 2024
Endurance’s app was not very friendly but the sign-up process with them was great. The person I talked to was good at sharing with me the things that they can go. So I was cool with them. The lady explained that Endurance is not a third-party. They pay for your repairs and don’t bill it out. There’s a $100 deductible, which is not a big deal. They take care of the stuff that's wrong. The rep was straightforward and told me what it was gonna cost me a month for how many months and then I get X amount a month for free. So, it was a good deal. I don't drive my car a lot and I have to put 1,000 miles on it before I can have anything repaired on it. That wasn't all that great. But you gotta do what you gotta do.
Hi, Harry. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
Reviewed Jan. 9, 2024
My dealership recommended Endurance so I contacted them. I was satisfied with the information that they gave me about their company. They sent me information on what they cover and what's not covered and they told me the cost and when it's gonna start. They told me it's 30 days or 1,000 miles before I start to be covered. They were able to convince me that they're a good company. They also told me that I can cancel it any day at any time. I just hope and pray that when I do have an issue, they step up and take care of whatever the problem might be.
Thank you so much for this 5-star review. We appreciate you being a customer and helping share the word about us. We’re here for you anytime.
- The Endurance Team
Reviewed Jan. 9, 2024
The coverage is fair right now so we’ll see how it goes after the policy expires if we gotta expand. Everything's been good with Endurance. Something had happened to the vehicle and I ended up paying out of pocket. I was gonna get rid of it because it’s too expensive so I ended up looking in the insurance thing. And I'm keeping it for a while longer. It's cheaper.
Hi, Roland. Your feedback is highly appreciated. Thank you so much for the 5-star rating!
- The Endurance Team
Reviewed Jan. 9, 2024
The policy sounded like it was covering everything that wasn't covered by the manufacturer's warranty so, I'll find out what it covers once I file a claim at some point. The claims process plus others always seem to be very seamless. You contact and file a claim and then, Endurance would take it from there. So, it always sounds good. I've purchased numerous new cars and after going through some previous experiences, I waited over a year or so because I see it as a double coverage. You got a factory warranty and then, all of a sudden, you start receiving these notices about an extended warranty. So, I didn't see the overall importance of having it. After the car gets older, there might be something, as they always try to convince you that it's peace of mind to have insurance coverage. There are always some aspects that come into play. So, if it pans out, I'm happy. If it doesn't, I'm gonna be disgruntled like so many other people.
We're under the impression that a thing is covered. It seems to be an ongoing conversation I've had in the past where I'm hearing people say a thing is not covered. Every day is another experience. So, you find out as you go along. There are constant multiple mailings that your warranty is expired. I've gotten stuff from mailings that go back three of four cars. It's almost like they never take you off the list. And my wife was getting things too. We haven't had that car in 10 years, and they're still sending this stuff out. So, I see it as a promotional thing and most of the time, I just discard it. It's become somewhat aggravating because I'm getting mailings not just from them but from a whole lot of other people, and it just adds to a whole lot of chaos and confusion.
The warranty is expensive. You're always paying for something the company created called peace of mind and I'm not sure if it's giving me peace of mind for that monthly rate that they're charging. Endurance could use some improvement on the price but at the same time, you gotta pay for what you get. So, if you're getting something, they’d convince you that it's something worthwhile. But I'm glad it's not more expensive. Things are out of control these days. They just snatch cost out of the air and they explain to you the reason why they're charging you this price. And I'm not sold that that's an airtight type of explanation.
Hi, Thomas. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.
Thank you,The Endurance Team
Reviewed Jan. 9, 2024
I was very happy with the knowledge of the rep I worked with. The policy covers the motor, the transmission, the air condition unit, and the electrical unit. Offhand, that's all I can think of. The car warranty is a very good thing to have, especially with an older vehicle.
Hi, Beverly. Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
- The Endurance Team
Updated review: March 21, 2024
Resolved.
Original Review: Jan. 9, 2024
Even though my mechanic had my car and explained what was going on, they disagreed and wouldn’t honor the policy. Refuse to put any of their decisions in writing. I would recommend looking elsewhere.
We appreciate your feedback, David. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.
Thank you,The Endurance Team
Reviewed Jan. 9, 2024
I got the Elite plan from Endurance. They said it is like a new car warranty. It covers normal wear and tear and pretty much everything. The only thing is they never said anything about the $300 off promotional. I'm disappointed in that. Them being supposed to be professionals, they should have mentioned something like that. Still, I'm somewhat satisfied with Endurance.
Hi, Lewis. At Endurance, we aim to provide positive experiences at all times. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.
Thank you,The Endurance Team
Reviewed Jan. 9, 2024
When I signed up with Endurance, it was very smooth. Their coverage is what I was looking for. I like the peace of mind knowing that if something bad goes wrong, I'm covered.
Thank you for your review, Michael! We pride ourselves on providing our customers with satisfaction and peace of mind and are happy we can do so for you!
- The Endurance Team
Reviewed Jan. 9, 2024
Endurance is cheaper than CarShield, and signing up with them was straight to the point. The rep told me what it was. I already told someone about it too.
Raphael, we so appreciate your review and look forward to providing you with excellent service!
- The Endurance Team
Reviewed Jan. 9, 2024
The rep was very pleasant. I was looking for a coverage with a small deductible on it that would cover anything, and Endurance did me right.
Hi, William. We are incredibly grateful that you took the time to leave us a 5-Star review. Thank you!
- The Endurance Team


