Endurance Warranty Reviews

Purchasing the warranty was straightforward and easy to understand. It was fairly easy to claim. I just call in the claim and the authorized shop that you go to follows up in getting in contact with Endurance. But sometimes it depends on the service as needed. Endurance has to send an inspector out, but then sometimes they don't.

The rear end of the car made a funny noise. This was a year after I signed up. I took it to the dealership. They diagnosed it and said it would cost $5,000. But they worked with me and said that they would call the representative. The representative from Endurance came and reviewed the claim. He diagnosed the problem to be a different problem that would cost less, which is fine. And they went ahead and fixed it. It worked fine after that. I’ve had a good experience. Endurance was very helpful.

Just wanted to get a quote from Endurance as my mfg warranty will expire soon. Customer service rep called I told her I was only wanting a quick quote. After she gave me the price, I said very good, she hung up without so much as a thank you, have a nice day, ** or anything. Worst customer ever, won't be doing business with them.

Endurance emailed me a packet after I was signed up. They said, “This is what's covered,” as far as the basic stuff. But they don't get into a lot of detail what is not covered. Also, I don't like that when I had to get my warranty work done, I had to get some of my seats repaired, and they asked the service advisor if I took my seats out of my SUV. I said, “Wxcuse me, excuse my language, but why would I take my seats out of my SUV?” And I don't like they said, “We got to see. Was this done?” Why would I damage something and they will get it fixed? My services on my Ford vehicle were when I had Ford's warranty service. There were no questions asked.

They will find a reason not to cover any repairs. Customer service is a joke! They will talk to you like you are an idiot. When you get to talk to a supervisor, they will not allow you to get 2 words in; they will just tell you that your repairs are not cover because it is due to “wearing out over time”. They are rude, disrespectful and do not follow through with commitments. I would not recommend doing business with this company at all.

I had a problem with my car and everything went real smooth. I called the Cadillac place and they told me that Endurance came out and did an inspection and that it would be approved in a couple of days. I called Endurance and the rep told me that I should be hearing something from them in a day or two. True enough, they contacted the Cadillac place. Then Cadillac contacted me and said everything went through. Endurance didn't hesitate or drag their feet. I was very pleased about it. Go to Endurance because they are the best in the house.

I bought the policy with Endurance about a year ago at Christmas, and I had a couple of small problems. The car broke down at a restaurant and there is a repair shop around the corner from the restaurant. They looked at it and they said that it was my thermostat. So, they replaced the thermostat. At that time, the repair guy said, “Oh, you got a fan motor that isn’t running.” So, he replaced the fan motor. It seemed it had taken care of the problem except about a month after that, it quit and my wife’s gone to work. Somebody looked at it and he said, “You need a new engine.” We had it hauled to the Ford garage, which was the closest one to where we were at. They looked at it and they said, “Yes, it needs an engine.”

Too expensive for seniors on fixed income. Most people who drive older cars are seniors. Middle aged people with jobs can buy newer cars with warranties. Too expensive. Do I pay for medicine or pay for car warranty. Right now everyone is fighting to survive in this economy. Carshield was cheaper but Endurance happened to be in my area. What can your company do about this?

Endurance has been good. They’re reasonable and gave more coverage than anybody else. They gave us a lot of tips, oil changes, and a lot of extra stuff, which is cool.

Endurance is a good company. We had an oil change recently and Endurance handled it fine. It’s just getting with the company, and them waiting on the approval to go ahead and how much they will cover on it.

I used my Endurance contract for the first time this week and they knocked it out of the park! I have a 2015 Mercedes SL400 and had a covered repair done at the local Mercedes dealer. One of the hydraulic lines that operate the trunk lift has ruptured. The repair required 6 hours of labor, so you can guess what it would have cost out of pocket. Endurance fully covered the repair (minus my $100 deductible) with no problem. My service advisor said they were great to work with, covered the repairs, and were responsive when called. She said they were much better than some other companies they have had to work with. So happy I went with Endurance and am recommending them to others.

Endurance has been great. We did a claim when the car wouldn't start, and it was only a $100 deductible and they covered the rest. It was awesome. One benefit of having the warranty is them being there when the repair is needed. It's good to have that peace of mind.

Endurance came up to one of the best ones so I got it. The rep told me everything they were going to cover. overall, I've had some bad experiences with them. The first time I used it was about a year ago and it was up north. My car broke down and I wanted to fix it. Those people wouldn't call on the Endurance. They said they would give me the receipt and that Endurance would pay me if I send the receipt in. I did that and they refused to pay. That cost me $1,800.

The plan options were good. The first time I used the warranty, it was a good-sized repair. Endurance was very nice. They helped the dealership quickly and took care of it. Recently, I had an oil change on my Kia Optima. The cost of the warranty is kind of high but it's that or being in a lot of trouble if I lose my car. I've been very pleased with Endurance. Both times, I needed it. And both times, I didn't have to come up with beaucoup money.

Endurance had good plans and I went with them. The only issue I have with Endurance is that they weren’t very upfront about the whole thing. I did a claim through them and I was paying on time. The problem I had was the amount of coverage that they did on my car ran out in December. It met the maximum amount they're gonna put out for my car but they never told me anything. They just allowed me to keep paying on a policy that wasn't going to fix my car if I had any problems. The only reason I knew of that is I had to have a CV joint taken care of. I made sure that was covered but they came back and said, “No, you met your maximum already. So, we can't cover it.” Who would want to pay a policy that you’re not covering anybody on?

I got denied on my 1st warranty claim on semantics and wording on a fuel pump for my automobile. Now I have to wait for a pro-rated check to retrieve a portion of my money back. Some companies are good. ENDURANCE in my opinion is a manipulating, high pressure SCAM company. Buyer beware! Now dig deep and check their unhappy customers. Any way to deny a claim they will find and continue to do so. Disappointed from bottom to top, beware.

I had a pretty good experience with the reps. But I had one bad experience with a dude there. I took my car somewhere and they diagnosed that something was leaking when to my knowledge, their wasn't. So I called them and said, "Why did you guys deny it? It was all right." And this dude was just unprofessional. He ended up hanging up on me. I wasn't really happy about that. But after that, I got to somebody who took care of things for me.

Signing up with Endurance was a pretty positive experience and it seemed like a very promising warranty program. I had a few claims around Christmas time and I was surprised when they denied certain things that I thought were included, but turned out weren't included. For instance, my car has a turbo charger and the coverage that I bought included that. But they don't cover the most common causes of turbo charger failure. So they try to hide behind a lot of nitpicky. Where it looks like it's covered on page 12. But then you read further to page 22 and it says it’s not covered.

They make it sound so good until you need to use it. Then they have a million reasons why they are not going to cover your claim and you spend a ton of time on the phone with them trying to get everything resolved and then they come up with more reasons why they will not cover your claim.

Is valuable to have for when need it. I did let go for reason of high cost of gas which sky rocketed unprecedentedly leaving many people stranded and non able to get to work and back. Everything else went sky-high in top of the pandemic. Crazy high with government unable to rescue its citizens from such abusive commerce practices. So, like many other good things in life I had to cancel membership and let it go too. Not my preferred move but not much options. Like I saying, everything is going belly up these days. We are not all in this together. That's obvious but; what else we can do? I'll do recommend Endurance to everyone in town, no doubt!

Conversation on phone with agent, was very informal. He understood what I was looking for. Informed me what is all covered in the policy, and worked with me about the time frame I wanted to start it. We set up a date to get it started.

We went to get an oil change. They found out that something was wrong with the compressor and they changed the part. The claim was easy. Endurance took care of everything for us. I'm happy with them and I would recommend them. Some of the people that answer the phone calls are not as nice but the person that took care of me was very nice and helpful. I had to call during my break, and the time waiting period was long, until I had somebody to tell me that they were doing business in Central Time. We're Eastern and they told me I could call after 5:00 my time. The times were a little bit hectic for me because I’m at work 8:00 to 5:00. It took me two weeks to get somebody on the phone and it was not until one person that told me, “We close at 6:00, your time.” I didn’t know that.

Endurance has 2.2 million people that pay them about $109 a month, so they have $238 million a month, times 12, which is $2.7 billion. They make more money than the auto manufacturers in the United States combined and actually pay the claims. Even if they paid 500 million in claims, they have the pockets enough to pay the claims, which is important to me. I find them to be a good company. They're very personable. They even have a little grace period on your warranty if you're late a couple of days on the payment. I did a small claim with them and they paid Pep Boys. The process was straightforward. They're good for the larger ticket items, too. They'll do transmission, every lubricated part. They do the air conditioning, the electrical systems, and the motors in the windows. They cover a lot of things. They're a reputable company and cost effective.

The first time I used Endurance when I had issues with my car, it was very annoying because it took too long to get paid. I had to have a rental car for more than a week, and they only paid for five days. I couldn't get some of the issues fixed at the time because they didn't cover them. So I had to put money for myself. I'm still waiting for the car to get fixed. I wasn't happy at all. That's why I cancelled my policy with Endurance and I haven't paid them because I don't want it anymore. Because when I was sold the product, I was sold one thing, and the service wasn't there the way it was sold to me.

It wasn't necessarily the best deal, but I liked the combination of price, how Endurance spread out the terms, and what I got out of it. I purchased a warranty through Endurance and canceled it for one car, then I purchased it for a second car. I canceled the first one because they misrepresented the warranty. They sold me a warranty verbally and certain examples for what I expected to get, but when I went and signed everything, they changed it. They didn't give me what they had offered me. I didn't catch it myself. So, when I went to go in for service, I found out nothing was covered. So, I canceled it because it didn't cover what I wanted it to cover. But I still went back to them only because of the pricing and what they got. I knew if it was covered, I had confidence they would pay. So, I had a good experience and a bad experience.

I was happy with the service. My car needed work. I just gave it to the mechanic and I didn't hear anything. He told me what Endurance would pay and I said, "Go ahead, do it." I was less than a year on the policy but they covered most of it, which I was happy with because I was afraid they would tell me the policy wasn't in fact long enough. So far, I'm happy with Endurance. I might use them for another car I have if they give me good enough incentive.

The last repair that I had with Endurance was extremely aggravating. There was something with a part they were disputing that was inside the oil versus outside the oil, and it was inside the oil. So it took taking the truck apart and Endurance denied it. Then, they went back through and explained stuff. They said that they would send out a technician. That was three days later. My truck was all apart so they couldn’t do anything. I couldn’t pick it up. They denied it and went back to it again, and continued to redescribe and send the pictures. It was about two weeks by the time they got it finally approved and through.

We purchased this policy expecting full coverage as was promised by the salesperson. However when it came time to use this policy, they didn’t help with towing and then is not covering anything to help fix the problem. We will be canceling immediately and feel the salesperson was deceiving.

My vehicle was out over 150,000 and Endurance is the only company that will write a policy for a vehicle over 150,000 miles. Signing up with them was easy.

When I spoke to the Endurance representative, he was a very nice guy. He was easy to talk to. Very understanding. I had a problem with the payment. It was on my end. He was very cordial and he helped me out. He was very patient when I was fixing that payment issue.

The sales experience was excellent but it was frustrating the first time I needed to use the service. I was gonna cancel it. I provided the miles to the vehicle when I got the warranty. When I took the car to a BMW dealership to have an oil change, the mechanic penciled with the miles. But instead of putting 72,229, he put 72,300 miles. That number didn't coincide with the number that I had given Endurance, so they denied all my claims. I had to go back and get invoices from previous work I had done and invoices from work I had done afterward. I had to pull all that together and send it to Endurance to show them that what the guy at BMW did was wrong. I subsequently got it resolved. But I needed the work done anyway, so I ended up paying for the work that they didn't approve beforehand. But there was other work that needed to be done and Endurance paid for it because of all that. So it ended up costing me some money, but it is what it is.

Endurance was willing to take on older cars. I may use them again in the future. I had a couple of things that happened and they fixed them for me. Their process was fairly seamless and quick.

I am very satisfied with Endurance, so far. My agent, Daniel **, was very helpful in answering all my questions. I feel that I choose the best plan for my needs and my budget. I have to be careful of any extra expenses I might incur. This is because I am a 73 year-old widow on a limited income. THANK YOU ENDURANCE!

My experience with Endurance was not good. I had to take the vehicle to the dealership and get it checked out. Then they had to call Endurance, which took a few days to get through, and they had to come out and check it. In the meantime, I was having a rental car. It was for five days for $30 a day. That's a drop in the bucket of what you got to spend. When they decided what I needed, they had to ship their parts. They had to put a new transmission in and I had to get rid of it the last week because the transmission was acting up again and I really didn't want to mess with it. I don't think I would do it again because I spent a small fortune on rental cars waiting for Endurance to make up their mind and do what they had to do. It was good when I put my order in for Endurance. But to get to somebody who would cancel me, it took three days before somebody would answer the phone.

The first time I had a claim, it was for a mechanical issue and Endurance took care of it. The second time was for maintenance and they denied it because they said I didn't have a maintenance warranty. But overall, I’m very satisfied.

The agent worked with me to get me a good deal. It cost about the same as the other company I contacted, but I feel that the coverage is much better. The other company did not cover the main battery in my Prius, but Endurance said that they do. So I felt much better about that policy. I'm glad that I had a chance to deal with them directly.

The purchase process was excellent. They covered everything and did everything they could to help.

I had to take the car to have something done on it. But I don't why Endurance wanted to get the unit and send it to their repair shop. The repair shop said, no, they're not going to put that in it. So they paid them the amount of what they would have sent and then I had to pay the rest. So the warranty wasn't extremely beneficial at that point. I wasn't too happy. The repair shop did everything with the claims process and it was easy for them. But I had to call Endurance after to find out why they were not going to pay for the replacement part in full as they were supposed to according to what I've read.

I've been all right with Endurance but I wish I had spoken a little bit more in the beginning and I had gotten better coverage. I would have gotten a plan that included the gaskets. I had to change the gaskets on the car and it’s gonna cost me about $1,000 for the valve for the gasket plus the valve cover. Also, my transmission went out, which is a high-dollar item, and they gave me a used one. It performs okay but I thought they would give me a brand-new one. Other than those, they have fixed everything that I had covered. Their reps are courteous and customer service was good when we were speaking on the phone.

Just started... we shall see. Setup was easy, affordable, agent knowledgeable, policy gets to you fast, incentives, fast call response time, lots of extra perks. Main concern was coverage of parts and labor, they state they do. Found Endurance very easy to work with.

Endurance's customer service was very good. The person I worked with did a really good job of helping me. I was pretty happy. I did use some of the maintenance stuff that I have had and it did save considerably having that done. I just gave the repair place a copy of my policy, and then they took care of everything else for me. I've already recommended Endurance.

When I got with another company, they didn't do anything. They just wanted me to sign with them and then when I tried to use their policy, they denied me. But when I was signing up with Endurance, they told me what they offered, how much it was gonna cost, and what it covered. Then, when I used them, they stepped up for me 100%. They covered my transmission on the truck. I still have yet to get paid for my car rental but they didn't give me any problem. I am nothing but grateful.

The person who helped me didn't blow any smoke up my butt. I like the honesty of this person. The program has worked very well. It's taken care of at least $7,000 of repairs for me. The claim experience was not bad. The guy called Endurance and then in one or two days, there was a person out there.

They took care of everything that needed to be taken care of. But they don't make it very well known who accepts them. You have to look and look and look to find somebody that will do Endurance. I’ve asked and asked and asked for a list, but they said they don’t do that.

Pricing, with a bit of consideration, there wasn’t much difference between the different companies. But Endurance covers a bit more of the maintenance items like wipers and pads. They told me exactly what I needed. They held it while I went and researched some other places. And I called back and signed up for it. I needed a new fuel pump and that was covered. And on my Lexus, they needed a new alternator, which was covered as well. So, now it’s running excellent. All I had to do was give the card and the list of those items covered to the mechanic when they brought it there. He called up and said he had no problem. I gave him the numbers and that was it. No money out of pocket. And when I went to pick up my car, he told me it was $100. That was it. I like the insurance. I’m trying to convince my son to get it because he has an older car as well.

My plan was to keep the warranty for a little bit of time but I ended up liking the warranty. They've paid for an alternator and they've paid for a second set of keys. I kept it. They're pretty reasonable. For certain things, I need to fill out the paperwork a certain way, make sure I have the VIN number on my receipt. You have to follow their instructions and if you do that, then you're all set. Also, I normally get paid back in less than a month for my expenses and I know a mechanic that they work with. If something happens, I feel like I can go back and do it again.

Signing up was a pretty easy and straightforward process. I loved their customer service. They were all nice and they explained everything the way so I can understand.

Endurance has been valuable enough to save me a couple of bucks. What it costs a year is a lot cheaper to maintain than to go through repairs right now. So far, Endurance has been helping with what my needs are.

I drive a lot and when I get ready to get on the road for three or four hours, I want to make sure that my car is doing peak performance and Endurance helps me to do that. Also, they have been very good at answering my questions before I take my car in so that there are no surprises and I like that.

Endurance dealt with cars over 150,000 miles and based on my research, they had more perks. Customer service was spotty. I got different company names a couple of times that I’ve called. In the beginning, it was good. Every time my car needed to be towed, the towing recovery was excellent. They’ll take it wherever I wanted it, pick it up from where I wanted to pick it up from.

When we filed the claim, when we go to a stop sign or stoplight, the car would die and we'd have to restart it. But the they said it was all involved in the brakes. So we put the brakes on and go to the next stoplight and stop and it died. We just took the car in and had it repaired. And it hasn't done it since. We used Endurance and I was shocked that it did not cover diagnostic coverage. They covered the repair. We just had to pay our $100 copay. So that ended up costing us $200 on the diagnostic fee.

One day, I was driving and all of a sudden, all these lights popped up on my car. I took it in and a multipoint inspection was done. There was the sensor, the battery, the ribbed bed belt, the steering, suspension, a four point and they did a wheel alignment. Then it was some engine mount that they had to put on. Endurance covered everything except for one thing they were saying that they would not cover. I had to pay for the battery and the maintenance but they paid $53 worth of the battery because I had the Endurance Extended Warranty maintenance plan.

I like the fact that Endurance was bumper-to-bumper. And I called my expert in auto and he recommended them as well. There was a claim four weeks ago. I had the auto place call Endurance. They were very straightforward and easy to work with.

The car started to overheat while I was out of town and I took it to the dealership, and they processed everything for me. I ended up paying 500 and then, Endurance covered whatever was needed for them to cover. I was without a car for almost three weeks so that part was a little irritating because I had kids. I needed the kids to go to school and I had to get a rental. And that whole process was a lot. Then having the inspector come out to look at the vehicle took a long time. So my vehicle was sitting until an inspector came because the dealership couldn’t do anything until someone came and checked the car. Overall, I haven't had any problems. I never got a clear explanation from Endurance on why I had to pay 500 and something and neither did I get that from the dealership. But the dealership also said it was not up to them to approve. Other than that, I haven't had an issue with Endurance.

I found it very hard to cancel policy during the 30 day grace period. I know it’s their job but you feel like you are being bounced on when trying to cancel. They were very polite but aggressive. It was draining to accomplish this.

I had an issue with my car three months into my Endurance plan and the bill was $1,800, and my cost was $188.12. I had to pay the tax and my $100 deductible. Endurance paid everything else directly to Continental Tire and Auto Service in Sebastian and took care of everything. It was fantastic. They got me a rental car and paid for it. If I was out of town, they would have contacted the hotel and said that the car was gonna be serviced for five days. They would cover my stay for service five days and I just had to give my receipts for food. They haven't done me wrong yet. In the beginning, it was hard to navigate through Endurance’s system. Navigating from one person to another person was a little difficult and I never used them before so, the first obstacle was that, but it turned out great. I tell my friends about it, too.

When I talked to Endurance, they sold me on the fact that it would cover a bunch of stuff because it's $100 a month. However, I'm not happy with them. But I have this feeling that if I cancel the contract, then my car will break down. At the same time, I feel like if I have a major repair, that they will not cover it anyway, but I don't know what to do about it. They're not helpful.

It started out as an alternator that went out, and I had my auto mechanic check the steering. And something else was wrong with the steering. Endurance had to send a representative, that took a couple of extra days. Until they decided that it was a bigger deal, before they would authorize a car, I didn't have a rent-a-car. So, that was a bit of a pain. Also, there was one part that Endurance didn't want to pay for that I paid for. Other than that, every time I needed one, I liked them.

The reps who helped me with signing up were very good and setting up the payments was no problem at all.

When I asked for a quote and even mentioned a different company's prices the manager lost it on me!! The agent called me back and talked me into a policy despite the manager's unprofessionalism. She assured me it was very easy to cancel if I changed my mind. I called them on a daily basis only to leave a call back number for a full week!! I was finally able to cancel!!

I wasn't pleased with the last repair we had. The axle on the car went out and we ended up paying for a good part of that, so I'm kind of underwhelmed. I had to rely on the dealership to tell me what was and what wasn't covered by the warranty. Overall, Endurance helped some but not nearly as much as I expected it to. Also, I'm forced to take the car in to the dealer in order to have the warranty accepted, whereas I could have taken it into a shop that might be somewhat cheaper as far as the labor goes, but they don't take any warranties. So I'm not sure I want to continue the coverage.

I’m happy with the services from Endurance and I already had a claim, and it went smoothly. It was for the wheel bearings in the back of our Mitsubishi and everything went perfectly. Every time you call, the customer service reps answer all your questions. I like the timely service with Endurance, that they get back to you. I had my AC compressor replaced by CarShield and they didn’t want to do a filter that had metal in the system and Endurance was fine with that. It was an excellent decision going with them. I already promoted to everybody.

I had a couple of claims which were taken care of. Both were good experiences. Within 24 to 48 hours, somebody would be there. We get feedback as far as approval within a couple of hours, sometimes a day. It depends on the extremity of the repair. I have high-end vehicles. I like these original products. But a lot of times, Endurance told me they could get stuff elsewhere for less. So sometimes, I get generic ones to my stuff. But I got a BMW and Benz. I want to get my stuff from the dealer to put back on. Other than that, it’s all right. I’d recommend Endurance to a friend.

We used Endurance once and it went well. I took the vehicle for an oil change and it was done in less than half a day.

Endurance's price seemed fair and setting up an account with them was pretty easy. I was traveling halfway across the country and had an incident from the time I left. I didn't know what it was until I got where I was going. There was a bit of a runaround. The person that was helping me gave me the wrong information, and I sat for two months not knowing what was going on. When I finally followed up on it, I found out that nothing had been done. Then the people that helped me at that point were very helpful. I was told it was some new person, and she gave me the wrong information.

The Endurance rep seemed to be very knowledgeable and courteous when I signed up. Everything went pretty well when I submitted a claim. The most expensive one that I had was my air conditioner. That was $1,400 and I spent 100 bucks for it.

The rep who signed me up was informative. I filed a claim a couple of months ago and Endurance was very valuable the time I used it. I took the vehicle in one afternoon and the shop called me with a diagnostic, which was a leaking condenser. They fixed it the next day but it took me a week to be able to get Endurance to pay it. Bowman Chevrolet called them and I called too every day a couple times a day. Until one day, I called Endurance and I was fuming. I told them I was on my way to rent a truck and that was when somebody helped me out. I saved some money by having the warranty although it’s costing me money. In the long run, you will save money.

I called Endurance because I needed to extend my rental but they didn't do it. They said that they only cover for five days. My car was gonna take even more but then I have to pay out of my pocket. I can't believe that if you paid extra monthly insurance, they don't cover the time that the car is at the shop. Also, when I was at the rental, I said, "Listen, I have an SUV because I have a baby, a big chair." and they gave me a regular car. They said that's what Endurance covers, a basic automobile. If you have a certain kind of car, they're supposed to cover for the rental for the time that the car is at the shop, and then they're supposed to give you more or less what you have. Other than that, Endurance covers the repair of the car. The mechanic charged me $1,000 for what they did but I'm pretty sure it was more than that.

The Gentleman I spoke with was extremely helpful and polite. He answered all any any questions I had. I am very pleased with the price and all of the benefits I can receive, should something happen. I have already told my friends and family about Endurance.

The customer service was very helpful. The purchase process was finished on the same day but Endurance has a 30-day waiting period before it becomes effective. I’m hoping I don’t have to use it but if it's there, I need it. I used it on maintenance and I just gave the repair shop the ID card, and Endurance took care of everything. I didn't have to deal with it at all.

I had an issue with my car that’s overheating. The thermostat was stuck and the radiator blew other stuff. I took it to the shop. They pay for everything else but the thermostat because the thermostat intermittently was working, not working, and the dealer gave them the error. That's why I decided to replace it. But Endurance refused to cover it. I ended up paying it out of my pocket and I was so disappointed. Because that's the main problem that triggered everything. If I did not replace it, it would do it again. It's gonna be stuck again, it'll blow up the engine again. Endurance just ignored me. And they don’t wanna reconsider.

The Endurance rep explained a lot of different things. He was straightforward. I like their price and their coverage. It covered about everything. When I had a claim about something with the front end being wobbly, the mechanics took care of the process of doing the claim. It didn't take Endurance long at all to settle it. It's been wasy and I had a great experience with Endurance. I would recommend it to anybody.

I'm a return customer because Endurance has been available, knowledgeable, professional and affordable. The reps will go above and beyond for you. The policies cover your interest entirely and you don't have to be unsure of your coverage. Thank you Endurance for your help. Great customer service.

Policy is sold as a very promising solution when in it fail to fulfill my expectations which were set by the company advertising. I hope that this gets to someone who cares. Paid $1300 dollars while I ended up paying $3300.

The purchase process with Endurance was fast and took less than an hour. I got the tires changed on my Nissan Rogue and the oil was also offered.

I changed from CarShield and went with Endurance. They offered me a credit. They offer a lot. And if I need a rental car, they would do that too. I was really impressed with them. Everything went okay as far as dealing with them. Everything was friendly and nice. I did a front-end alignment and they did a good job.

I liked the idea that Endurance has a specialty plan where they will let me have a couple of oil changes a year at no cost to me and they will also purchase me a couple of tires a year, if I need them. That is a big plus. I’ve used them once. It was going to cost me $359 to replace the motor but it ended up costing me 100 bucks. I also got an oil change and had the tire pressure checked. I was very well satisfied.

So far, the service of Endurance has been fine. They also have the best price.

Everything went good during signup. When I got a new debit card, I didn't realize that I had to let Endurance know about it because the numbers weren't the same. I had automatic pay. When I got back home from out of town, my wife told me that Endurance called yesterday and said that they were going to let me go. I got that squared away and paid up for last month and this month. Also, I try to keep on top of my maintenance, including my oil change and transmission. I get this done every month so I don't run to Endurance every time I got a problem with my car. If I can keep my maintenance up, I'm good to go.

I thought Endurance was upfront and the salesperson was very informative. But my opinion has changed drastically. I bought what I thought was a very expensive plan. It's close to $6,000. I wanted to make sure certain things were covered. I went to the auto mechanic because I have an issue with my car. For every one of the major repairs, I was told, "I'm sorry, that has to do with a gasket," or, "No, I'm sorry, that is not an internally lubricated part." I'm very disappointed. I was originally told certain things were going to be covered.

When I set up my warranty, Endurance answered the phone right away. Filing a claim was great. I'm 100% satisfied with Endurance's process. It was fast and smooth. You just contact them and find the place to fix a car. This warranty is worth it.

I had a claim when I had my first Mercedes and Endurance was telling me it was going to be about $2,000. I had a panoramic roof problem. I took it to the Mercedes in Tallahassee Capital Eurocars and then they called out an adjuster and he went out there. Once he came out, they showed him what was going on. But the problem was just the motor for the roof, and that saved us a lot of money there. So I was bought in from that time on.

My car was at Ford Motor. Endurance sent the part on a Friday, but they sent the wrong thing. I was without my car for like a week and a couple of days. Then they sent the correct part on that Tuesday, and I got my car at the end of the week. I had to keep the rental that I had a couple of days longer because I had no transportation. Endurance only pays for a certain amount of days and they paid the couple of extra days, but I got the runaround a little bit. As far as the customer service, I didn't have any problem with them.

When I bought a warranty policy from Endurance, Anthony spent an hour telling me what a great company they are and what they cover, he should have told me what they Don't Cover. This is a Horrible Company, there are better ones out there. Don't be fooled by their lies, DO NOT BUY A POLICY, IT'S CHEAPER TO JUST PAY FOR REPAIRS OR FIND A REPUTABLE COMPANY, ENDURANCE IS NOT ONE OF THOSE.

I had a pleasant experience with Endurance. I was looking at Endurance and CarShield and I chose Endurance mainly because they put me on their higher packages and their waiting period time was 30 days, whereas CarShield was 90 days. Endurance had a shorter wait time from the time that you started to the time that you could use the services. The purchase was a good process. The reps were very informative. I looked Endurance up online, put in my basic information, and they gave me a callback. They did email as well. What they discussed with me over the phone, they also had it in an email. So, it was very quick and easy. It wasn't a long process at all.

My mechanic took care of everything when I had a claim. Endurance paid $600 and they were great.

Some minor things came wrong with my Mercedes. There was something wrong with my suspension and I couldn't drive the car. I thought they would cover me but they didn't. I paid them every month on time and I still had to go through that. It didn't help me and I dropped them.

The agent went above and beyond his responsibility. He did very well. Real satisfied with him. Would recommend Endurance to anybody. I think Endurance will out beat anybody out there. I had two cars insured by endurance and I think the rate was very reasonable.

I have a truck with a little bit of a lift and oversized tires and when I signed up for Endurance, I made sure that they knew because I wanted to make sure it was covered in the future. Then, they called me a year later trying to sell me a better product for longer years and longer mileage and it was only $10 more a month. They transferred everything over and recently, I noticed that there is no lift kit on there. But they verified the tires with me. They knew there were some tires but they never put the lift kit fee on there. We've been kind of going back and forth and they said they would need to just cancel this and get me a new one. Then, they said I now have too much mileage so they can't do that and it's gonna cost me five grand. I'm really irritated. The customer service, for the most part, has been pretty bad. But the last guy that I've been working with, Caleb, has been really trying to help me out.

Endurance covered my claim because it was just a fuel pump. But then I paid my $100 deductible. The product that was needed was on backorder, so I had to wait two weeks. I also had a claim on a head gasket that was leaking oil, and it was pretty expensive. It wasn’t covered because they said it was natural wear and tear. It cost me a couple of grand to fix. I didn’t know that that’s not covered under the warranty.

I talked to Endurance and we set up everything on the phone. We also set up the payment on the phone. So everything was fairly smooth. It was very easy. It was no hassle at all. I filed one claim when my alternator went out on my vehicle. I didn't have to do anything. All of my repairs are done by Chrysler. So I just gave them the information and they contacted Endurance. Endurance did what they needed to do. They paid their portion. I paid my portion. It went rather smoothly.

Endurance's customer service is good for the most part. I have had situations, though, where it was like, “Okay, what do I do?” The first time I used Endurance on my vehicle, there was a situation where an inspector came out and looked at my vehicle and deemed that nothing was wrong with the part that was messed up. So, I kept trying to tell them that the guy inspected it wrong, that I can show you proof and send a video. I was getting a runaround. They said that they already sent somebody out and were not going to send somebody else out again. I kept going back and forth. It felt like they are more so aligned with the inspector. I ended up sending the video back to Endurance showing that when I turn the steering wheel, it's making this noise. After going back and forth over almost two weeks, they finally approved the part to get fixed. They need to be more aligned with their customer. Other than that, I appreciate Endurance. It covers a lot .

I'm not super happy with Endurance. When I had to have my truck serviced, it was kind of an inconvenience. What they cover and what they don't made me feel like they were hiding certain things. I had an EGR valve done, which cost me $2,800 in Dodge, and they don't cover that. I thought when I bought a $4,000 warranty, I’d be covered without a problem but it didn't work out that way. Also, they wanted to put an aftermarket part on my air conditioner. I didn't feel like I was treated the way I should have been treated.

I had an issue with the clutch but Endurance said it wasn't covered. I called several times to cancel my services and they leave me on hold for hours. They never pick up. I don't like their service. They're horrible.

Signing up with Endurance was alright but it wasn’t always direct. I got the runaround on numerous occasions when it came to the policy. I tried to get certain things done and they were denying it. So, it was pointless to pay for it. The cost wasn’t really expensive but I couldn't afford to keep paying it at this time.

I’ve used Endurance in the past and I never had any problems. Most items were covered, taken care of easily, no hassle. They’ve always been very good and upfront. They usually deal with my dealership and they've had no problem. Their coverage was very good. I just recently had a claim and it was the only thing that I've ever had that wasn't covered. It was expensive. It cost me $3,200. But the one before that was 3,000 and they covered that. The last one was 600 and they covered that, too.

I liked their coverage. It's better than one of the competitions. But the prices were about the same. I have filed one claim and it went very well. I took the car to my dealer and they took care of everything. I paid my $100 deductible, walked out, and Endurance paid almost $600. It was a stress free experience. The problem is a lot of these small car auto mechanics will not and do not have the personnel to make the call and to go through all the paperwork with these companies like Endurance. But the dealers are used to doing that, and that's what I did, and I had a very good, positive reaction.

Signing up with Endurance was easy. I called over the phone, I gave them my information and it worked out just fine. I have filed a couple of claims and it was very easy. I just did the oil change thing recently. When I first started, it was hard to get ahold of the representative. But other than that, it’s good now.

The customer service with Endurance was excellent. The only thing is they don't always agree with how much the dealership is charging. I’ve used it one time and the dealership wanted $200 for the part but Endurance would only pay 160. So I was left with the rest. I had spoken with the Cadillac dealership when I purchased it and I asked if they had any experience dealing with Endurance. They said yes and that they’re very good to work with but they don't always pay the entire amount that the dealership charges. So, I went into it knowing that before I purchased it. It's like health insurance. We only get allowed this much. If they want to charge you more, that's their problem.

The overall coverage and price value was comparable to what I needed. Setting up a payment plan with them was simple enough.

I have been a customer of Endurance since 2020. My vehicle had been in good shape up until now. I began having trouble with my air conditioner and heater so I decided to take it in to the dealership to have it looked at. There is a problem with the Evaporator leaking this is a covered repair on my 2016 dodge grand caravan. My vehicle has been at the dealership since February 21, 2022, no one has come to look at my van to approve or deny the repair. It is now March 3, 2022. This is unacceptable!

I reached out to Endurance and had many questions as to what they covered and what they didn't. The rep was thorough. I've used the oil change two times. It's been fairly easy. The dealership just calls and gets everything approved. I highly recommend Endurance.

It was very easy to sign up. I called Endurance and then they gave me quotes. I told them I was looking at other places. They didn’t pressure me. When I was ready, I called them back. When the car had a check engine light on, I called Endurance and the shop went ahead and took a look at that and fixed what needed to be fixed. Endurance paid a good chunk of the bill before I picked up the car.

I called Endurance and they offered me a couple of different options. Their best one was good as well as the price and I went with that. The rep was not too pushy and just tell you what they’re about. I already had a repair and Endurance took care of it. So, it was good. We have one policy on my wife's car and then, everything went good with the repair. So, I got a policy on my truck. I also like that they said you can cancel it anytime. You pay the initial and then you pay monthly, and then after that, you can cancel at any time if you want.

Decided to make a change from CAR SHIELD, told the customer representative my mileage. He said don’t worry about it. Then three days later got a message from a woman that she wanted my exact mileage, I called up Endurance and was on hold for over or right around 20 minutes before I hung up?? I tried to leave a voicemail but the representative's mailbox was full? Really unacceptable

The vehicle needed a new cooling fan and it was easy filing a claim to Endurance. They have good customer service.

I have two cars with Endurance. Their customer service was great. Four weeks ago, I took my Chrysler in because it was making some funny noises. The shop here in town went over it real good. Everything went nice and smooth. It took him about four days to get the work done. They had me come in and they went over everything and then they called Endurance.

The customer service has been pleasant. Every time I've called, they were very helpful and pleasant. I've had two claims and both were covered. I'm satisfied with the service that I'm receiving. I'm enjoying it well. But it would be nice if they'll offer a package that would allow users to have the rent to a vehicle for a little longer than a week. My vehicle was in the shop for a while and I was only able to get a vehicle for one week.

Getting things set up was good and easy. The reps helped me out with what I needed to get done too. They did a deferment for me on one of my payments 'cause I lost my job.

By far one of my WORST experiences EVER. I purchased this warranty for OVER $8,000 because I wanted to get the best package for my Mercedes SUV. I am a single mother who had just replaced 2 SUVs back to back and wanted to be safe the next time around. Also Mercedes replacement parts aren’t cheap. I opted to purchase because the sales rep offered me a dream if my car was to have any issues within the next five years. He said based on my past issue with my previous SUVs and the fact that I had a luxury car that this plan would be the best and I would be covered in any event in which my car was to break down or have any electrical issues. He even went as far as to research my car and tell my all the issues that have been reported with my make and model in the past. I was sold with the details and assurance he provided. But you guessed it, he lied.

When I called Endurance, I was treated appropriately. They didn't try to sell me up on anything and explained how it all worked. I was satisfied with that call. The representative knew the product. The only glitch that I had was he didn't understand that I was in Florida talking with him. So when they switched me over to the sales department to do the contract, it was a slightly higher rate. I told them, "Wait a minute. You can't quote me one rate and then switch it to another." They immediately sent me to a supervisor who talked with me and explained and gave me some extra benefits by the fact that there was a misunderstanding. So I didn't cancel. Obtaining the contract was easily done through the phone call.

Upon checking warranty and consulting with Endurance representative, I thought I got the best warranty coverage for my 2016 Buick Regal Premium. Unfortunately, that wasn't the case. Now I have to come up with $1500 for repair because of the coverage provided by Endurance which wasn't the coverage that supported needs of my vehicle.

The rep was very professional and informative. Endurance is very valuable especially if you have an older car. I recommend it. You should really have protection from Endurance.

I signed up with Endurance Auto Warranty and did everything while I was in a drive-through getting some chicken. It was quick and everything was good. When I took the car in on a weekend though, getting claim support and figuring out the rental car was challenging because the office hours aren't available on the weekend. There was a number for the dealer to call, but no one was answering. The main office was closed for customers, so I ended up having to call the dealer number to find out how to go about getting a rental car. Now, when I'm planning to take the car in, I need to take it in during working hours and take time off work.

Endurance is owned and operated by themselves. They weren't a third party and it's easier to get a claim through with them. I take my car in and I don't have to get another authorization. My most recent claim was for a burning smell and an alignment. I knew that wasn't going to be covered but they told me that it was my valve cover gasket leaking and they covered that. I paid $800 out of pocket for everything that they didn't cover from the total bill that was 1,900.

We called and were initially offered 5 yrs/102,000 mi. After discussion we got 7 yrs bumper to bumper warranty for a fair price. We pay for 3 yrs. and get 4 more years with no payments. We were satisfied.

I have not had an experience using the policy yet, my car is doing fine. I am very concerned about one thing. The person who sold me the policy assured me he would send me a policy in the mail, you did not do so! I told him I've had printer problems and it's a new printer. After assessing this, I've come to the conclusion that it's pitiful and cheap that your company will not send me a policy in the mail. If it is not sent in a reasonable time I may cancel the coverage. Sincerely, David

I had claims for minor things on my car and they covered it. Also, their customer service is great.

I called several times and asked them if something was covered or not, and they would tell me where to look inside the warranty. They were very helpful with that. When my air condition was not working, I brought my car to Sarasota, Florida and they went through the Endurance process. It did take a little bit of time because of the cost. They had to get an inspector from Endurance to come out and inspect it. But then the inspector said, “Yeah, that’s the problem.” The evaporator was an item that was covered. The whole time, I had a loaner that their partner was Enterprise. But Endurance covered up to $50 a day for that loaner vehicle, which basically paid for it while my vehicle was being worked on. It took about a week and a half, almost two weeks to get everything approved, and then fixed. I paid my $100 deductible and it was good to go.

The purchasing process was simple and easy. The agent I had was professional and educational at the same time. He was also honest. But I couldn't afford Endurance anymore so I had to cancel.

I have a 2006 Hummer 3 in excellent condition, but it reached 148,000 miles. Endurance said they will insure anything under 150,000. So they insured me and the radiator was covered. But when it went into Plaza Cadillac, it had a leak at the top behind. You couldn't tell it was leaking there unless you took the radiator out. Before the shop took the radiator out, they did a test to see and the pressure released because there was a leak in the radiator. But Endurance wouldn't cover the radiator because they said I drove my truck excessively. I asked every mechanic, “If I drove mine excessively while it was hot, wouldn't I have burned up my engine?” They said, "Yeah. Real fast." But I told them I didn't drive it excessively.

The rep was very knowledgeable. He explained to me what the coverage was gonna be and how it works. The coverage is perfect.

Signing up with them was quite easy. The rep explained everything I needed to know. They gave me a quote and signed me right up. They worked with me for the payment. The rep took a little bit and then gave me time to pay the rest. When I had work done on my vehicle, the shop contacted Endurance and they did what they had to do.

They have good customer service and they fixed the issues with the vehicle. They reached out to the auto body shop that was fixing the car. They did everything they were supposed to do. When I was a couple of days behind on my payment, the guy reached out to me and I let them know what was going on. I've made the payment. So I'm okay. I like Endurance.

I filed a claim and my mechanic was able to talk to Endurance and get through the acceptance aspect of what they were going to do to the vehicle. Everything was fine.

Said I got the elite package. I called before I took to shop and said I was covered all motor and drive train. Took to shop and they denied my class. I got secure package. It doesn't cover this. But three of the major problem is on that plan. I canceled them and I'll cash it out to fix my car. ### Read 3-5 page. That's your true policy. I don't want anyone else to go through what I did. Get factory warranty from dealer.

I bought extend warranty from this company for a 2011 BMW the first I tried to use their services after 30 days I was denied because I put the claim in too soon and then they discounted the warranty. The second time I tried to use the warranty they said the timing chain broke is a regular Maintenace. I highly recommend never to use Endurance Auto Warranty.

The lady that I dealt with was fantastic. It was a fine experience.

They were very knowledgeable and I got three years free for being a frontline worker. The guy gave me a really good deal. I'm pretty satisfied with the package that I got.

They explained every package thoroughly. They told us the pricing and what the package would cover. They spoke briefly about the packages. They sent out more pamphlets for us to read on. It went well. But when we had a claim, we had a tiny miscommunication. No one was picking up the phone on their side and on the dealer's side. But we got that situated and the job was done. So far, dealing with Endurance has been great.

I got mad when the Endurance would not fix my Horn. Would not work. I drop them like a hot potato. Went to one that said, "O we would have done it." I went with them. My upper ball joints went out. Now I am back with Endurance and here I will stay. Dan **

The experience signing up was pretty straightforward. It was very good. The only thing that I had an issue with was they were not very clear on their language. There's a waiting period. It’s 1,000 miles "and" one month, not "or". After I thought I had fulfilled the 30-day waiting period, I had an embarrassing situation where I took my car in to have it looked at, and that little “and” and “or” language came back to slap me in the face. I wanted to have all this work done and I couldn't because I didn't pay attention to the language.

The service has been good so far. I had the struts replaced and the claims process was smooth.

At first, there was a couple of things I didn’t understand during sign up. But then it worked its way own on out. So now, everything is good with them. But they should have told me the right thing about the mileage on the first minute thing. I had to pay $900 out of my pocket for my first claim because that was when they told me about the mileage. Other than that, the service has been great. I sent in a claim when my car was overheating. It needed to have a fan and some type of modulator for it. The claims process went great. I didn’t have to wait. I was very happy. They did a tremendous job on it.

I liked the whole package and we have been satisfied.

A valve cover was leaking oil and BMW said it would be $1,400. Endurance said that they weren't going to cover it. I asked them why and they said something about there was nothing connected to it that made the problem. I said, "What do you mean? You guys told me this was a new car warranty, that it was bumper-to-bumper and everything was covered." They said it was not with that and that it's got to have an extra coverage. But they never offered me that over the phone whenever I got the warranty. Also, I was getting free oil changes because that was what the representative had told me but it wasn't free. It was just a discount. There was a discount on windshield wipers, too. I thought those were free. So I got misinformed, and there was a lack of communication as far as the valve cover.

When I had questions when I signed up with Endurance, the rep broke down what I needed to know. She told me the price range and I said okay. Recently, my alternator died. At first, it was frustrating. I'm leasing my car through Murphy Ford. Murphy Ford kept saying that my warranty didn't cover it. Then when I was calling, I had talked to two different representatives at Endurance and one rep told me that it wasn't covered. That wasn't what I was told. The rep told me anything that was electrical was covered under warranty when I signed up. I went back through my emails and I found the lady that I originally got everything set up with and I spoke with her. Then that was when she put me through to some other guy and it was taken care of. But because of all that, I was without my car for two and a half weeks until I had got to the bottom of everything.

When I talked to the salesperson, he was very informative, and he didn't push his product. So I felt comfortable talking to him. I appreciated him for not being pushy. Also, he explained everything real well. There was an incident where we had agreed upon something. But when I got my contract, one of the items was not marked. He took care of it right away. I took advantage of the maintenance program on oil change and a fuel filter change. The claims process was real easy. The dealership took care of everything.

My car is covered with Endurance and the package that I signed up for seems all right. John was my rep and he seemed to know what he was talking about. He gave me his own number. It's just I called and I haven't heard back. I've called a couple of times and tried to get a copy of my contract. Nobody is sending me one.

Endurance had the right price and everything we needed, and their customer service was okay, till I got to the person that said the price was different. The price was wrong when I got the information. I had to argue with somebody to get the right price, and he was not a nice person, but I won.

Unfortunately, my son had a car accident in January. He was all right but the car was totaled and was no longer on the road. With everything else going on, trying to get the car issue taken care of, we couldn't get the Endurance contract ended in a quick way and it was upsetting for my husband. When we finally got the paperwork, my husband had to make an appointment at the bank to get the paperwork notarized. It was a long, drawn-out situation.

Purchasing the plan was quick and simple. I got online then made a phone call and the guy’s helped me through it.

I purchased a used Jeep that had oversized tires, a lift kit, and some other aftermarket rebuilds and accessories. Because of that, the previous company would not warranty it. But Endurance would, and they have. I contacted them, visited them and negotiated with them a bit, and got coverage on my jeep. When I first started talking to them, I was very pleased with the attention and knowledge. I talked to three different people to get it all set up, which was a bit of a bummer. But everybody did a great job getting it all set up.

My late model Mercedes coupe needed two struts replaced. Struts are covered under the contract. Claims denied the repair stating the car has shock absorbers. Shock absorbers are not covered. They refused to believe me, the MB service manager and parts manager when we told Endurance that Mercedes has struts on the front axle. Mercedes does not manufacture a late model coupe with front shocks. When you call claims, all you get is some kid who can’t make a decision. He/She will email the issue to someone who approves or denies the claim. You cannot talk to that person directly. It's unfathomable. The only plausible explanation is Endurance would choose to deny a $3800 claim resulting in a cancellation, rather than pay it. That attached photo in question is a STRUT.

I was greatly assisted by William **. I was afraid that I was only going to qualify for a base coverage but it turned out I was able to get approved Endurance Advantage Prime. William was able to get me at a great rate per month. One of the best things was that he made it feel personal and not just another transaction. I’m glad that my Expedition qualified and I can now feel more comfortable with the protection of the warranty. Thank you again William!

What Endurance offered were good. Also, their service has been great.

Endurance offered some nice oil change coupons three times a year. I have synthetic oil and they give 50 bucks. I've put in two claims and been pretty happy. For the first claim, I had a battery and an alternator go. For the battery, they sent the money right away. For the alternator, I had a call them but they took very good care of it. They also towed my car. The last thing I had done was brakes. They covered brake pads for $140 and did a great job on it. One thing that I heard bad about other companies is if they are going to do brakes for 200, they would say they’re going to give 125 and the customers go out to pay the difference. But Endurance didn't do that. I gave them three scenarios, and they all were covered within reason with $100 deductible. The only thing I'm not sure of sometimes are fluid replacements and belts. But Endurance has been excellent and I've been extremely happy. Everybody I talk to speaks English.

Endurance is a good plan. I took the vehicle and did a change of oil. And I paid, but I couldn't get the refund. They pay me for the $60 for the regular change oil. But when I tried to call them, I cannot get them. I have been waiting for hours on the phone.

The customer service is great. They're very knowledgeable. Endurance covers everything that I need covered. It's worth it.

I've had Endurance before and I stayed with it. It was just reasonable. My experience was excellent.

I liked what Endurance said initially. But the sales rep was misleading.

When I was signing up, they were able to answer my questions regarding the coverage that I was looking for. I had Endurance before and the first time, there was a little bit of miscommunication because it was done through a dealership and I was not there. But this time around, I was able to ask the questions and they were able to answer everything I needed to know.

My experience with Endurance wasn't pleasant at all. I ended up having to cancel the contract. It took them two months to get to the contract. When I got the contract, I realized all the things that were not covered. It didn't fit me at all. I had an issue with the car and I took it in. I called them several times to get a contract, and I figured out what it did and didn't cover. Then I found out none of the issues that were wrong was covered in the contract. So to me, that was just a waste of money. I wasted about $500 because I had the contract about four or five months. Luckily, I didn't even worry about even pressing the issue about getting my money back. I just cancelled the contract. My experience was poor because of lack of transparency. The selling point was good. It was like everything is covered. All you have to do is take your car to the shop and they'll fix them. You need to contact Endurance and they’ll pay for that. But that wasn't the case with me.

My experience in signing up with Endurance was misleading so I'm not with them anymore. They didn't tell me anything about the motor on my truck. Come to find out, I had a power chip in it. I went to get something done on it but they wouldn't cover it, so I ended up losing all the money I had in it. They never sent me a contract by email. They're worth a crap. They still owe me money but I figured I'm probably never getting them back because they weren't upfront to start off with.

So I have a 2012 Jeep Wrangler and was upfront about the lift kit and large tires, rep said, "No problem. You will be charged a surcharge and it would be covered." Only had the warranty for 6 months, tried to use it and claim was denied. This is the 2nd warranty company where my motor needed replaced and my claim was denied (on a covered component) because they said my tires were too large. Any loophole they can find they will deny your claim. I will absolutely go as far as needed to let everyone know that Endurance is shady and they do not stand behind their warranties. BBB IS NEXT and actually am thinking about getting an attorney because I asked for a refund since they weren't going to pay the claim and was told no. I WANT EVERYONE TO KNOW HOW BAD THEY SUCK.

A lovely gentleman from Endurance was the first one that responded to me. He was upfront and that was different from a salesperson. I asked him a lot of hard questions and he explained his opportunity. He also said, “We can do this as a trial. If it doesn't work for you, we can cancel this and reimburse you with your down payment.” The critical part was if I kept the car and had a major problem I needed, it was within a timespan that I could get his warranty program, which nobody else offered me that opportunity nor were they upfront and honest with me. I felt very good about choosing Endurance.

Endurance has been good. They try to work with their customers. The bearings were bad on my Jeep, and they fixed it.

I gave Endurance a call and they gave me a good price so I went with that. The person I dealt with gave me some good knowledge and some coverage information. He told me to let the mile come up. The warranty is for my 2009 Corvette and not too many people drive their Corvette daily so it might not meet the 1,000-mile limit to go ahead and be considered covered. Endurance should cut the mileage a little shorter for the warranty to be activated.

Endurance sent me everything that I wanted to know and what the plan covered exactly. It covered all the parts in the engine and the transmission. I asked questions like, “What if I threw a rod? Are you gonna rebuild the engine or what?” They said, “Well, we'll see which way is more expensive, to either rebuild or replace.” The guy that I talked to was knowledgeable.

The Endurance sales agent was good. The only issue I had is with the roadside assistance with a third party. They didn’t want to pay to get my car and I had to come out-of-pocket. The roadside assistance people sat there and said they had a different contract than the contract I got from them. Between Endurance and the roadside assistance, they started playing monkey in the middle and then they ended up getting the car out, but it took five hours because the roadside assistance didn't want to pay the fee that the tow truck people were asking for.

Signing up with Endurance was easy. They cover oil changes and breaks. I used it for an oil change and I was concerned the place doing the oil change would have difficulty trying to get it covered. But that surprisingly went smoothly. The only thing was I made my initial payment to Endurance and it didn't go out. I was late and they called probably five or six times. Every time I would say, “Look, I told you it's out. It's sent, you just haven't got it yet. Can you make a note of that?" What happened was a glitch on my end but they didn't have to beat me up with phone calls day after day. I set up an automatic payment through my bank account, which is working now.

The Endurance salesperson was great. We researched them and they seem to be considered the best in the marketplace. It's 2,500 bucks over time and then we're covered till 130,000 miles or seven years. It's for peace of mind insurance. We recommend it to people if they can afford it.

I was so happy when I bought the policy. They certainly wrapped it up really well and sold it to me. But it turned out not to be so good.

Man, all I can say is Customer Service, didn't apply my deposit correctly, which was much more than required...so my payments would be lower. In order to fix their mess, they wanted to cancel the contract and have me to have the burden of starting a new contract. I almost canceled the whole thing. Whatever happened to GOOD CUSTOMER SERVICE?

I reached out to this company because of the reviews, but there are concerns with the professionalism of the sales people. A sales representative was very rude when I started asking questions about the specifics of the plan. This was very troubling to me and also a red flag. Be careful.

They had the best policy for what I wanted.

The claims process was easy. My service advisor did all the work and got it done for me. It was a $800 bill. But I only had to pay a $100 deductible for it so the warranty was pretty beneficial.

Endurance gave me a good sales pitch. But their maintenances, I have to go read between the small print. I took my vehicle to the new Dodge dealer in North Knox. Endurance preferred to go to a chosen dealer but if you can go to a Dodge dealer, that would be great. I have a 2008 Dodge Avenger and it had 80 something thousands of miles on it. I had some problems with my transmission and I had some other noise with the front end making noises. The dealer checked and said the brakes were all good. The first time they checked they said the transmission fluid was a little brown but there was no metal in it. I told them it was shifting hard and there was a humming noise.

Company refused to honor my extended warranty. No clear justifications of why. Constant avoidance. This is how they treat Veterans. Thanking me for my service while offering poor service. Stay away from this company.

I got a brand-new car, and I wanted to cancel my auto warranty. When I had Endurance a year ago, they didn't cancel the auto warranty. But this time, I have to get a notarized letter just to cancel my auto warranty. I didn't even have that car anymore. So I didn't understand that.

When I was on the phone with Endurance, I questioned what the policy convers. The person told me everything including the difference between bumper-to-bumper and powertrain. He also told me how much it would cost and the initial amount. The policy covers towing anywhere and I could take to it any mechanic I want. The only thing they do not pay for is wear and tear, like tires and brakes. But they pay for things like anything with the front end. If I have to get a new engine, I'll get it and they'll deduct $100. I'm also entitled to rent a car.

I had the warranty for 45 to 50 days on my last vehicle and there were some stuff going on with my axle. When I called in to try to get it taken care of by my extended warranty, they wouldn't cover it because they said that it was preexisting damage already done to the axle. It was the first time it had been diagnosed for me and Endurance would not cover it. So, I had a bad experience before. But I've got a new vehicle and I decided to keep Endurance since I already had been paying into a contract. They were very good about switching my down payment and everything over to my next vehicle that I had bought. So, the service has been great with Endurance.

Their customer service is pretty good. They reached out during the sign up and they were very helpful. Signing up with them was pretty easy. They have certain things that they don't even do that I'm realizing since I'm actually using them now. But that's warranties, they only do so much. I've only did one claim, and it has not been fulfilled. My car is still in the shop waiting on a response from them. It's been about three weeks since the shop contacted them.

I violated one of the rules so when I needed the service, I was denied by Endurance. I was supposed to have given my current mileage at the time of the application. I didn’t wanna go out in the rain so they said, “Call back in the morning early and get that mileage in there.” I called back in the morning and tried to put my mileage in there. They said somebody had already taken care of it. When I went to have service on my car, I was told that mileage didn't add up. I had to pay $1,400 out of my pocket to get the repairs for the entire brake system, front bushing, and shock absorber.

Endurance takes their payment once a month and the only time I've used them, I ended up paying for half of the bill and I'm still not sure why. I've asked numerous times for them to send over a booklet that shows exactly what's covered. It's not different from the warranty paperwork that I had on another car before this where I was told that it covers all these things but it only covers the drive train and only part of that. I ended up paying $500 out of my pocket so I'm not really happy. I get 20 or more calls a week from different companies that offer the same thing and for less money.

This is a good deal and the guy I talked to was very polite and nice. Best price I could find. Three years free coverage. Can be paid monthly and is affordable. I feel much better dealing with this company.

The reps were very polite and very professional. They were quick to answer my questions and concerns.

I chose Endurance even though they're a little bit too expensive. Also, the explanation of the policy and what it would cover could be better. I was thinking that I was going to get a policy in the mail. It went about two months, but I didn't get anything. I called them and spoke to a lady. She said they don't mail out paper policies and that if I wanted that policy, I had to download it.

I sent in the money, but it took Endurance so long to respond. I never got the paperwork. They told me it was supposed to be out in so many days. I never got it. I had to call back in, then the guy gave me a bunch of baloney about it and said, “We're gonna send you an email with one on it.” And that took a while. I just called back in and told them, “I'm dropping the contract. Just keep the money. I'm outie. ‘Cause if it takes you guys this long to do this, then it’s probably going to be a problem if something happens to the truck.” So, I dropped them. I told the lady when I talked to her, “We're canceling this account. I don't want to have anything to do with it.” But she came back the next month and charged my bank account again. I had to go through my bank because they kept charging my account. I'm dissatisfied with them. But they sent a check for the initial startup fee.

Endurance is great. When I got my vehicle, I had Endurance on it and I redid it when a representative called me. He was good. He covered everything. My only concern was I wanted to make sure that I wasn't sending my money to somebody that wasn’t Endurance and he clarified that for me. He sent me everything on my email. I wanted it to come through paperwork, but he wanted to put it on email.

The rep I talked to was good. Get Endurance. When the regular warranty goes out, you need some back up.

The person talked so fast and rattled of a lot of stuff while saying, "This is a recorded line" (which I didn`t hear) and I thought I was getting a good deal so I bought it. Well after I downloaded the paper work I noticed that we couldn`t use the warranty for 30 days, which is fine but I surely didn`t hear AND 1000 MILES. After I downloaded 38 pages of the contract and started to read it and I saw AND 1000 MILES I called and told them I`m cancelling. We are disabled and retired. We wouldn`t put 1000 miles on it for at least 4-6 months if not longer.

When I spoke to Endurance, what they said made me go with them. The reason I cancelled my service is the dealership said they don't take Endurance. It took too long for me to get my money back and cancel. I had to go through different departments in order to cancel. It's crazy. Endurance emailed me something that I gotta get filled out, notarized, then get sent back. And it’s 30 days with them to process it. It took another two months for me to get the check. That was difficult. But everything is said and done now. You have to look around and find out who accepts Endurance. If you don't find anybody, it's pointless.

It's a good plan but it's pretty hard to put claims. That's one thing I don't like about Endurance. I was told that I could go to the dealer and they would cover the cost. I went to the dealer but it didn't look like the dealer was working with them. It was not a seamless experience. It’s a little bit of a pain to try to get your money back. Endurance could work with the dealer and make it easier to pay the money. They're supposed to pay directly and not for me make a hundred claims and go through a hundred hoops to get the money. So far, there's no benefit. Hopefully, in the future there will be benefits.

They were very helpful in terms of getting the information to me and telling me what coverage would entail. Setting up the payment plans was very simple, as well.

I called CarShield first and wanted to see what they had, but they were trying to lock me in right away. I never deal with the first company. So, I sat back and I was like, “Look, I gotta call someone else.” I called Endurance and they offered a little bit more under their coverage. Whatever they were able to cover was good for me. Signing up with Endurance was easy. So far, everything's all good.

If I ever had any problem or situation, Endurance has been very helpful, especially with getting signed up.

It was very good with the rep at Endurance. She went over everything with us including the pricing. The payments are very reasonable and I can't see not having it. It’s a peace of mind. You know that you have that plan there and that if something were to happen with the car, it’s taken care of.

I've had this warranty for 4-6 months now and had my first need for this warranty yesterday. I called into Endurance and they told me that the service I needed would be covered. I took my vehicle to a shop and found out that Endurance only covers a percentage of the service not the the whole service. I feel like I was lied to by Endurance!. I also needed an ICP sensor replaced that should have been covered but then when the shop called Endurance told them that it was not covered. I feel that Endurance doesn't really tell you the complete story or they tell you lies to get you to sign up and then they take your money and run.

I was able to talk to a gentleman on the phone who walked me through the purchase process. He sent me documents while I was on the phone. He explained everything. What things would look like when they got to me, and everything that he explained to me was a seamless process. It was really nice. Endurance covers all kinds of stuff. It also covers some of your maintenance, oil changes, wiper blades, battery, electrical system and major parts. It's all-inclusive as far as things that could go wrong in your car.

I got the best package with Endurance. The rep was good as well as the presentation and the communication.

Everything went well. Endurance was willing to cover the electrical, like the computer chip, and even the braking system which other places didn't want to cover. They also give you $150 credit if your brakes go out and need to be replaced.

I've yet to see what the Endurance Warranty will provide for my daughters, vehicle - however, the customer service experience from Evan T. sold our family on the company and policy. We hope the service is all we expect it to be, but, we must say it was the customer service that sealed the deal.

I called Endurance Auto Warranty about a billing issue I was having. Tonya ** helped me out and went above and beyond to get the issue resolved. They have some of the best customer service I've dealt with.

I signed up with Endurance three weekends ago and I’ve made two phone calls since because I never received anything on email or by regular mail to verify my acceptance and contract getting very close to requesting a refund. Please resolve.

Do not shop for Endurance at all. The sales part was good. They said, “We'll cover everything. We'll do this, we'll do that.” Then once it kicked into effect about 113 miles later when the rear end went out, “Oh, we don’t cover it. Because we think you abused the truck.” Having a CDL and driven over 450,000 miles over the road, you don't care about your equipment. I don't have X-ray eyes, so I can't see what goes on inside of a vehicle.

My experience with the Endurance rep was more professional. They walked me through how the process worked and the coverage.