Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed May 18, 2020
We did comparisons and Endurance rated pretty high. They rated pretty well when we looked them up. The process with Endurance was fine. I felt comfortable and not pressured at all. Working with the rep was pretty good. He wouldn't upsell and did a great job of explaining everything. We were on a computer verifying everything he was saying.
Reviewed May 18, 2020
I'm satisfied with Endurance. Everything is great other than the gift card that they said I will receive. I haven't received that yet. The purchase went pretty smoothly. I talked to them and they went through the process with me, and then they help me break down the initial payment into two payments. I spoke with a couple reps, and both of them were very polite and thorough. They knew the answers that I needed.
Reviewed May 17, 2020
Endurance is a good company. They had the best reviews of the companies that I looked at online, which was why I chose them. The rep I spoke with was knowledgeable. Their purchasing process wasn’t bad at all. It's not much to sign up and it’s not much a month. However, they refused my claim. I took my car to one place to have it looked at. They drained the transmission fluid and put new fluid in. They told me everything was fixed. However, the problem wasn’t my transmission. A week or so after I signed up for Endurance, my car started acting funny again. I took it back to the place and they did the more extensive testing. They found out that it was my transmission.
Once my warranty kicked in, I called and had my car taken to some mechanic. The mechanic called and said they were denying my claim because it was a pre-existing condition. That being said, I understand it but I have to have my car. The guy’s still working on it and I’m gonna have to pay outright, but I am gonna keep Endurance. I hope that they honor their claims. But I did take a step-down because the mileage on my car was off. On the day I signed up, I didn't know how many miles I had. I estimated 70,000, but it was actually closer to 80,000. When the claim was turned in, it was around 85,000. That was a discrepancy, but I got that straight. I need to call and find out more in-depth on what is claimable and what’s fixable with them. But all in all, I haven’t had any problems.
Reviewed May 17, 2020
I have only ever purchased brand new vehicles and I noticed that as soon as you drive brand new vehicles an awful lot, they're worth a lot less. So, finding a slightly older vehicle that I actually liked seemed kind of scary because I have to worry if I was purchasing other people’s problems. I didn't know that in purchasing a used car, you can also purchase extended warranties just like you would if you had a new car. Finding that out was kind of a good reason that I chose to go that route. Knowing that there was stuff that I can purchase to help alleviate some of the repairs, makes purchasing a used car a little bit more valuable than just automatically getting a new one.
My mechanics at Volkswagen told me to look for something that covered seals and gaskets. Due to the pandemic, their finance office was not open at the time I was there so they gave me Endurance's information, which was kind of also a recommendation. After hearing everything that was covered, I felt they had more to offer than their competitors. Plus, the Endurance people that I’ve spoken to have always been really great and not pushy. I felt that knowing that your company isn't the type to say, "You need to do it now or it might be too late," was the most important when you're purchasing something you're really not sure if you really even need yet.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department
Reviewed May 17, 2020
My vehicle was getting ready to go over 100,000 miles. I had it since it was brand new. So, I know what things are due and I wanna try to keep it beyond my 100,000 miles while I keep another 100,000 miles as I possibly can. So, I was getting some warranty just in case I'd need it. Endurance was one of the top three extended warranty companies. Apparently, Endurance is not a middleman. It is the main company you go through. The other top two were the middleman which I didn't like. The Endurance consultant gave me all the information that I needed. The individual helped me out. I took the time to review everything else and made the decision about three weeks later.
Reviewed May 17, 2020
I have three cars and I had a vehicle policy with the company called Toco Warranty. The premiums were high to me, so I started searching. I was looking for value and I stumbled upon Endurance. I had Toco to compare it to then I looked at CarShield. There were some paperwork I got from the dealer, but they only deal with dealerships. Meanwhile, the Endurance website looks okay and it seems informative. It tells me everything I want to know as well. I have a new vehicle and my signing-up experience was wonderful. They’re well informed on the services they provide.
When I went online to apply, the young lady called me immediately and she was nice. She was very pleasant, informative and knowledgeable in the area of the questions that I was asking and she said I’m covered from the rooter to the tooter, but I won’t know that until I need it. Also, even though setting up payments was easy, they send you an email telling you your password, but they don’t tell you it expires immediately, so when you go to make your first payment, you can’t get in. There are no instructions that say that as soon as you get the password, you have to change it. I log in and make my payment, input the password, print it out, and keep safe for my records. I go to use the password and it’s no good. I called and the lady said it was expired. They should have told me I had 24 hours to change it. Still, I just made my payment and I’d recommend Endurance.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed May 17, 2020
My car has 150,000 miles on it and I wanted to get a good service agreement. Of all the people that we contacted, Endurance was the most responsive. We did the sign up over the phone. The rep called and asked about the car and the VIN number and the mileage. He also asked if there was any problems with the car and I told him that we’ve always done all the maintenance. There was some problem with the exact mileage even though I gave it to several people several different times. After my fifth call about the mileage, a supervisor called me because I was going to cancel my contract. But they solved all of the issues and assured me. I had a hard time justifying why a six-digit number would cause so much problems and I had all those phone calls asking the same question. After that was resolved, we received a contract. Since they stopped calling and stopped asking me the exact mileage, my experience has been much better.
Reviewed May 16, 2020
I looked Endurance up and then I checked all these fees on my searches. I then decided to call and the next thing I know, I purchased the Endurance plan. The person I spoke with was very personable and professional. Surprisingly, we had a lot in common, which was cool. Everything went well.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed May 16, 2020
My car is getting up in miles and I wanna keep it for another two or three years. Endurance Auto Warranty offered a better plan. They covered more and a longer warranty on the car. Most of the other plans were expiring at 150,000 and theirs was like 250,000 miles or somewhere around that. Due to the Coronavirus, everybody's working from home. So dealing with them was great. I've made two payments with them. I just put the second payment in the mail yesterday.
Reviewed May 16, 2020
I have Googled for the best providers and I researched a total five of them before selecting Endurance. It seemed like it was the best deal to go with from what I was reading. The dealership I bought the vehicle from gave a two-year warranty that was supposed to come with it. The vehicle protection specialist was informative and he explained everything in detail to me. I like to have things in writing too and I'm still waiting on the package where I can have all the details on it. The main thing I wanted to be sure about was the drivetrain -- it turned 121,000 now. When you're not getting something that is new, it is a 2015 model, you definitely want some coverage onto it.
Reviewed May 16, 2020
Previously, we had CarShield and when we had a claim, I didn't like the way they did it. There was a lot of ambiguous, hidden language inside their contract. Plus, they spent too much money on advertising. I went with Endurance and I was satisfied with my experience with their reps. They explained all aspects of the coverage excellently. Making payments for purchasing the coverage was very easy too.
Reviewed May 15, 2020
I wanted to make sure that I still had a warranty on my vehicle once the factory extended warranty expired. Endurance was the first company I looked at. I wanted to kinda get it out of the way. The first time I spoke with someone, it wasn’t very good. I understand that it’s a sales tactic to say that I needed to purchase a warranty before I could know what is covered. Whatever price is not guaranteed after. The sales pitch included, “We can’t guarantee this rate.” They couldn’t tell me what was covered until I buy it then I have x amount of time to return it. But why can’t they just tell me? It was ridiculous. What made it really bad was the senior sales rep didn't wanna even tell me like what was part was covered. She couldn’t really tell me anything about the warranty.
What I was understanding was that this was a way to pressure someone into purchasing something. I don't deal well with trying to be pressured or strong-armed into purchasing something so I didn’t really care for that and I declined it. But the second time I spoke with someone about Endurance was much better. It was a little more user-friendly. I was provided a copy of a warranty, knowing that no, it wasn’t my actual policy. It was all right. I actually got a better rate the second time. Also, making the payment wasn’t very hard. It was just the fact that I don't see telling someone that you can’t have anything in writing until after you buy it.
Reviewed May 15, 2020
Endurance's representatives have good customer service skills. They're respectful and they knew about the product they were selling or servicing.
Reviewed May 15, 2020
Having a warranty is new to me and it is something that my 92 year old father thought that was really important, so I thought I'd do it. It occurred like rattling a bunch of things up then when I found out that there was information on the internet that I could go to and I could look at at my leisure, I did a search on Google for the top warranty companies. In the various searches that I did, Endurance came up as one of the three top ones. I took my time and spent time looking at them as well as the other companies online, and they seemed like they were a good firm.
Out of the conversation I’ve had and then when I looked online, the different things made sense to me. I then called Endurance back and they talked me through my questions. In the beginning, they were trying to cover their bases and to let me know all of the different things that were being offered, but it would have been helpful if they would have just asked if I was familiar with something or if they could go through something with me. They eventually got to that, but initially, I was a little overwhelmed. The fact that I told them that and I didn’t feel I was pressured. That made me feel I could talk to them.
Reviewed May 15, 2020
When I bought my car, I didn't feel good about the auto warranty the dealership was offering and didn't get one at the dealership. I saw an Endurance advertisement and thought I’d try it. It was a good choice. The rep was very courteous, kind, and professional.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed May 14, 2020
The Endurance rep was very thorough. He did a good job explaining and answering all the questions that I had. I had a good experience.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed May 14, 2020
We just purchased a used vehicle that was outside of the factory warranty and we wanted to find something to cover us. I chose Endurance mostly because the information that I got came up from ConsumerAffairs site and I did some research from there. Once I called them, they had reasonable coverage and pricing comparison. I had a third-party warranty several years back for a different car so I had a feel for what it should cost. And as long as it covered the items that I wanted and was reasonable monthly, I was okay with it.
Speaking with their customer reps went well and it was pretty easy. We had a few phone calls and a couple of email exchanges. I made my first payment and that was easy too. They send you something in the mail that gives you the information that you need to log in and create your account. I went to the website browser to set up my account. It was really easy. I have auto-payments from there so I don't have to worry about it. It was an overall good experience.
Reviewed May 14, 2020
Endurance's signup part was smooth, straightforward, and wasn't hard. At first, when I talked to an Endurance specialist, it was full coverage, but after I told him the mileage on the vehicle, it dropped down certain coverage. That was the only bad part. He did well in explaining the aspects of the coverage and setting up the payment was easy. I like how he had worked with me. I didn't have the cash right then, but he said to just pay a little bit and they'd still give me the coverage. He said that he'd just save my account and call me back.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed May 13, 2020
I am a current customer of Endurance and have paid $126 a month for the last 15 months. I also paid a down payment of $250. The total cost will be just over $4600. I have had 3 claims in this 15 month period. They have disputed ALL 3. They paid 1 only after fighting tooth and nail with my repair shop (They won't let you speak to anyone who has authority to overturn a decision).
First claim I didn't put enough miles on my car for them to pay the claim. Cost $3300. Second claim they said there was a discrepancy in the mileage first. I proved that wrong so they claimed I hadn't changed my oil in a timely fashion. I proved that wrong so they finally paid for a starter to be replaced $600. Now I have faulty coil packs and wiring $800 they will not pay. Bottom line is they have a reason to reject ANY and ALL claims written into your contact. Now if I cancel my policy they will keep my money. I will cancel. I will lose money. But I will tell the world and warn others of this scam they call a warranty.
Reviewed May 13, 2020
Endurance Auto Warranty was at the top of the list of auto warranty companies on the internet, which was why I chose it first. It was good, so I went with it. The rep was pretty helpful. He went over the policies with me. He gave me a number for the monthly payment and I agreed to it.
Reviewed May 13, 2020
Somebody gave me the number to Endurance and said they have good deals. I called and it was a good deal to me. So I went for it. The rep explained everything correctly and gave me a good synopsis. It was good. He was very pleasant. I had to pay upfront and then it's $124 a month for the first three years, then years four and five are free, I guess.
Reviewed May 13, 2020
I called Endurance and the rep was very helpful and answered my questions. I decided to move forward and it has been good so far.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed May 13, 2020
I had heard Endurance is pretty good so I purchased with them and everything was good with their rep. They’re very knowledgeable. It was good to have something I can put on the car and have it taken care of.
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed May 13, 2020
Endurance's rep was very thorough with his explanation and was able to answer my questions effortlessly. He was really detailed and I felt like I was speaking to a friend who was very knowledgeable about their product. I felt very confident in their company because of how well he expressed things. Plus they offered coverage for six years or 100,000 miles as well as additional incentives. Most companies only offered three.
Reviewed May 13, 2020
When I went into ConsumerAffairs, Endurance had a couple of recommendations. I was looking at CarShield and I did a little investigation on them but Endurance seemed like the better choice, so I went with Endurance. The representative that I spoke with ran everything down to me and told me what I was eligible for. She walked me through the whole process the way I could understand and gave me time to make a choice. She was very informative, very down-to-earth, and any questions that I had, she accommodated in a day. I didn't have to think twice after I spoke with her and I made the decision right there. The experience was gratifying, so I’m satisfied with it.
Reviewed May 13, 2020
My factory warranty was about to expire and I was having trouble going through my dealership with making payments as they wanted me to pay the whole $3,000 and not do monthly anymore just to renew. I looked at the top five best car warranty companies and even though it said Endurance was number two, I liked everything that they had to offer so I ended up calling them. The representative was really nice. We had a longer conversation than expected. He made me feel really comfortable with making the purchase. We weren’t just talking about the car warranty. We fully started going into TV shows and stuff.
Reviewed May 12, 2020
When I called Endurance to make my purchase, they were very informative about their products and services as far as what I would be getting and when my payment was gonna be scheduled.
Reviewed May 12, 2020
The main thing that made me look into a warranty was the age of my car. It's almost 20 years old. I first heard about Endurance from the TV ads and when I spoke with someone from there, they were very nice. They were friendly, helpful and insightful. That’s why I signed up.
Reviewed May 12, 2020
The specialist from Endurance Auto Warranty helped me out and gave me a good idea of what to do. He gave me the information and told me where to look at on the internet.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed May 12, 2020
The guy I spoke with covered all of the different programs Endurance has. He explained everything about their program and the cost. I have a 2014 vehicle that has a low mileage but it has a lot of options on it that are expensive to repair if they go out. Based on that, and my plan to keep that vehicle I decided to go with them. However I thought Endurance would mail me out some kind of a book in regard to what’s covered and what’s not but I haven’t received that yet.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed May 12, 2020
Endurance's warranty was a bit more expensive than I expected. But with all the electronics in cars today, I needed extended coverage. Endurance had the best coverage for the price and signing up with them was an easy experience. The coverage was explained to me pretty well and I understood what the reps were trying to tell me.
Reviewed May 12, 2020
I liked the direct purchase with Endurance. There was no middleman in there. They called me a couple of times. I wasn’t ready to talk to them, so I ignored the call. I told them the first time that I was just wanting more information and then I would get back to them. And the rep sent everything to me in writing, which I really liked so that I could review it. Then it was up to me to decide. I take my time whenever I purchase something, so I wanted to make sure that I had enough time to really evaluate other ones that are comparable.
I went through different things with them as far as the payment. If there was one it was my age. It’s a five-year plan but they’re asking for three years upfront. So I paid it off in three years. I was thinking through it like if it’s a five-year plan, why do I have to pay in three years? Why can’t I pay you over the five years? But I’m fine with that. I’m covered and that’s all that matters. I just wanna make sure that my car stays reliable. And then if you sell the car before then, you would get a credit.
Reviewed May 12, 2020
The first individual I talked to at Endurance helped me real well. The second individual did, too, but he didn’t seem as caring or concerned as the first one. It seemed like he just wanted to get me off the phone. But he answered all my questions, so I didn't have any problems with him.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department
Reviewed May 11, 2020
I went to the ConsumerAffairs website, typed in extended warranty, and Endurance popped up. I saw that ConsumerAffairs was recommending them, so I went with them. Their customer service was great and the rep I talked to was very informative. He helped me through the whole process and he was very engaging. He was great.
Reviewed May 11, 2020
I had a couple of issues with my vehicle so I needed to get a warranty. The car dealership that I went to told me not to get a certain car warranty because they had a bad experience with them that they didn't like pay so I got to looking into it. I looked up Endurance and everything I read seemed pretty good. I called them, got online with them, and bought the policy.
First thing, they told me that I had to wait 30 days and a 1,000 before I could actually use the policy. I took my truck to Kinsel the 30th day, with the right mileage on it, and tried to get a claim, but Endurance denied it. I felt like I was getting the runaround. The dealership called Endurance that day. Endurance told the dealership that they were going to have an adjuster to come out 24 to 48 hours to look at the vehicle. That didn't happen until Thursday evening or Friday. But the dealership said they still didn't see them, but they had a report in on it that somebody looked at something.
Then Endurance would only reimburse $150 for car rental. You get five days and it only cost you $30, but most rental cars right here go off for $40 or better. I got a rental car that would cost me $300. I haven't gotten a reimbursement on that yet, and if I do, it's only gonna be half the money. I'm basically coming out of pocket for everything. Even the tow truck that I tried to get on my policy, they were going to tow my vehicle until I told the guy that it was at the repair facility. They said to ask the dealership. They couldn't go there to get it. I had to go over the dealership and actually move my truck off of the lot for them to put the truck on a wrecker then bring it to my house.
With the total amount of about $1,500, I could have just taken my truck somewhere and got it fixed and pay for it myself. But it hasn't been fixed yet. I'm in the process of waiting on the dealership to call me 'cause they took my whole truck apart on the inside and then put it back together. I got a vehicle that I'm looking at my dashboard and sitting in the backseat of my truck. I can't drive with my windows down nor lift my windows up. Two of the people said they're working on something to try to get me to a shop that they recommend. I don't know yet if Endurance would honor my contract and actually pay for it. But I got a 2018 Ford F150 sitting in my yard right now. I'll just wait.
Reviewed May 11, 2020
My vehicle was getting up there in miles and we were thinking about keeping it for a few more years, so we decided to get a warranty. I had a different extended warranty on another vehicle in the past as well, and it seemed to work out all right for me. This vehicle had too many miles to go bumper-to-bumper, so I wanted to get most of the items that I had covered. I did some research online and Endurance had a good price. They had good reviews too. The reps answered all of my questions, which I had many, and they were quite knowledgeable. It was a pleasurable experience. I also liked the idea of being able to cancel anytime. If I sold it, they would let me cancel. What I’ve had so far has been good, but I haven’t made any claims, and hopefully, I don’t have to. Wait and see how things turn out with me.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed May 11, 2020
Previously, I had Endurance's warranty on another vehicle and I'm comfortable with them. For my newer vehicle, I put in an inquiry and they called me. The young man from Endurance was very thorough in explaining to me what they covered, what I would have to pay and what I would get along with my membership. He also told me the other perks that came along with it. He was very accommodating and he answered all of my questions.
Reviewed May 11, 2020
I didn’t get a warranty through the dealership and needed one. I heard Endurance was the best third-party warranty and I reached out to them. I liked the specialist, but I had a problem with Endurance. I got the warranty sometime in April. Then my car ended up going out around April 20. I didn’t know that I had to wait a whole month or 1,000 miles. It was crazy because I was about 20 miles off of that 1,000 miles and they didn’t cover the problem. Now, I am after the mark, but they’re not gonna fix it.
Reviewed May 11, 2020
The customer service at Endurance was great. I was looking for something because my car is starting to accumulate a lot of miles and I looked at the nationwide (because I'm military) and bumper-to-bumper coverage. The people I dealt with were very friendly and engaging. It was not just strictly about trying to sell the company or the product. They answered whatever questions I had. There were a couple of them but they reached out to their manager and came up with the answers for me. There was one thing I did ask of him. I know everything is electronic at the moment but I like paper copy so I have a visual. I kinda had to print my own stuff and I would have rather it be sent by snail mail. But that was the only thing.
Reviewed May 11, 2020
Purchasing my Endurance warranty was no problem. Their reps worked with me on my payment plan.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed May 10, 2020
I purchased an Endurance "Supreme" coverage policy soon after I bought my used BMW 3 series and I factored the cost of the coverage into the price I paid for the used car. My Endurance policy has now ended after 5 years and I can say it is the best decision I made to look after my car and worth every penny. Endurance covered every repair that needed to be performed over the last 5 years and provided a rental car when I needed it. Very professional with excellent customer service. I highly recommend them.
Reviewed May 10, 2020
I had a certain policy service with Endurance years ago with another vehicle. Now, I looked around and they gave me better pricing than some of the other people around. So far, it’s been okay. I got a letter from them a couple of days ago. It said that they were gonna raise my rates and I only had the policy for about six weeks. Then I called them back and they said that the rates would go up on them and not on me. Well, we’ll wait and see.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed May 10, 2020
Endurance's rep helped me out. I asked him a bunch of questions and he answered them. He went through the general information and said that there should be an email coming through to me. He also said that the policy goes into effect after 1,000 miles or after 30 days of driving my vehicle. He explained it all and did a good job.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed May 10, 2020
The customer service at Endurance was great. They answered all my questions and provided me with information. I made my decision to get Endurance over another company based on the price.
Reviewed May 10, 2020
I went with Endurance because they got a 5-star rating, and the purchase process was good. Everything is okay, but they never sent me my coupons that they were supposed to send. When I signed up that day, the guy said I would get a voucher. Also, he said that I would get the extra warranty with the key fob if anything was to go out, but I have to look back over my policy. It is not that serious, but that was what I was told if I started the policy. The principle of it is that everything that they asked, I did. Overall, I was satisfied, but I'm at 4 out of 5.
Reviewed May 10, 2020
I examined companies online and it seemed like Endurance was reliable. It seemed to be a better opportunity than the others I checked out so I went with it. I signed up for the thing where I pay it off in two years and then the next two years, I don’t have anything. I had several options for the monthly payment and I decided it made more sense to get it paid off in a couple of years, then I wouldn’t have any more payments. And the policy is good for four years, so I would get it out of the way.
But they were a little misleading at one point. The rep I talked to said I would get a $250 gift card that I can use to buy things. But when I got an email from them, and every time I signed in to anything and ordered things, it showed that I was getting like a 10% discount or something and we still have to pay. I didn't get $250 worth of anything. I’m disappointed in that.
Reviewed May 10, 2020
My car is relatively new. I spent quite a bit of money on it and I didn’t want to not have a warranty on it because it got a lot of gadgets. I was afraid that I would incur a lot of expenses in the future. Everybody is trying to live within their budget. So I decided that since I paid cash for it, I would buy a warranty program and look for coverage. Endurance had what I wanted and we came close to a price that I wanted to pay, so it was a win-win. Their rep knew your product well. He did a great job. I was very satisfied. I just got the hard copy of my policy a couple of days ago. Also, the payment is simple. I gave them an auto-card and it would automatically deduct every month.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed May 10, 2020
My truck has a little higher mileage but it’s in great shape. I was trying to find somebody because most companies don’t go over 150,000 to do a warranty, but Endurance did, which was what drew me to it. Everything happened really quickly after I was signed up. I was surprised. It was bam, bam, bam and everything was done. All my information for the coverage book that needed to come in the mail showed up on my email. The company that accepts payments for them reached out to me and let me know where the company was gonna take the payments so I was gonna see this versus Endurance. I was pleased with the communication.
Reviewed May 9, 2020
My wife’s job uses Endurance and told her about it. Other people were talking about it too. The pricing benefits Endurance has and what they cover on your vehicle are outstanding. What they offered was better than what the other ones had. That and the rating that they got made me decide to use them. When I made my purchase, the customer service was great. The lady informed me about everything and went over the prices. All over, it was a great experience.
Thank you very much for the five star review.
Reviewed May 9, 2020
Everything was fine during the purchase of my Endurance warranty. I just don’t like that their pricing is more than everybody else. They worked with me but I know of an entity that covered my entire car with the exception of the wear and tear items. My entire car only cost me $1,800. With Endurance, it's $3,000. I recently had some work done to my car and it was a big old issue about doing the turbos on my car. I have a car with twin turbos. So, I asked the other company, “What’s the sense of me having you guys for coverage when you want me to go get my maintenance on the car, which you already have, all this stuff? This stuff is in the maintenance. And then when I gave it to you, I don’t hear from you for six weeks.” I called back and the excuse was, “We’re shorthanded and we can’t get to your case.” My next few words were not choice words because I needed my car repaired.
I had to pay for that out of my pocket. I told them, “You know what? I need the money I sent y’all. I need you to replace it.” So, they sent me back my $1,800. Then I called Endurance because my cousin has Endurance on her Jaguar. I thought I’ll give Endurance a try. I just got it and everything was okay. Their rep talked me on it and then gave me all the specifics. Their charge is astronomical, but I still got it because my cousin said it’s worth it. My car is in pristine condition. But I live in Michigan. So, up here, you got potholes. It’s ridiculous up here. The roads are not good.
Also when I got the coverage, it’s during the pandemic. Because there is a recession that’s happening now, I would’ve thought the prices would’ve changed because people are not driving their cars. I put my car in a highway, I’ve been nowhere this year and it’s this late. So, from January to May of this year, I’ve put only maybe 1,000 miles on my car. I’m a disabled veteran. I’m 50 years old, why not give me some type of discount?
Reviewed May 9, 2020
When I bought the SUV, it was still under warranty. Endurance got all my information and got in contact with me. I purchased an extended warranty for my SUV from them. The sign-up process was good. I like it already and everything is doing good.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed May 9, 2020
I went online and checked on some of the used car warranties. There were three or four companies that came out as rated highly by ConsumerAffairs and Better Business Bureau. I talked to them and got quotes from three of them. Endurance answered my questions in a timely manner and their price was competitive and I went with them.
Thank you for the five star review
Reviewed May 9, 2020
The Endurance reps went over the policies and they did a great job. The whole experience was great and professional and I agree with the amount on the payment plan.
Reviewed May 9, 2020
My interaction with Endurance was very informative and the package I got is good. Other warranty companies contacted me but what they were offering at the price they were asking just wasn’t gonna work.
Reviewed May 9, 2020
I liked the price and benefits that came with Endurance's warranty. Plus their rep was very helpful and willing to accommodate me. We shopped around and my wife haggled with different insurance providers. The Endurance guy made the best offer.
Reviewed May 8, 2020
I currently have two policies with Endurance and both policies are a joke. The company will not live up to their responsibilities and will refuse, automatically, ANY claim at first. Its a job just fighting them and at one point I told them I demanded arbitration. When they heard that, they ask for a compromise becaause they knew, not only would it cost them a small fourtune to go forward, they would lose because they were trying to cheat me. Do not fall for their crap and avoid this company at all costs.
Reviewed May 8, 2020
Everything went fine when I signed up with Endurance. The rep explained everything to me fairly. She told me how much it would cost to get the warranty started and how to go about making my payments. I was satisfied with everything after what she explained to me.
Reviewed May 8, 2020
My purchase experience was a little pressure because I was hesitating but I decided to try Endurance. They were persistent. But they answered all the questions I had and they explained everything thoroughly. So far, it has been a positive experience.
Reviewed May 8, 2020
I was switching from a different company and trying to find another company. Endurance was covering more than the company I had so I decided to try them. The rep I spoke with was very helpful. She helped me out, gave me all the information I needed, and answered everything I asked. I couldn't afford that the payment was more than the other company but I was able to break it down.
Reviewed May 8, 2020
I saw an advertisement for Endurance then I went to the internet and checked. They had better consumer rating than the one I had before and I decided to sign up with them. The rep I talked to was professional and I gave my mileage to him but the next day, I called and gave it to somebody. After that, I got three more phone calls from them asking about the mileage and that aggravated me. Other than that, I was looking for coverage for my transmission engine and I'm happy with the package that I got from them. Thank God I never needed anything in seven years. So, I'm happy with that. All in all, Endurance's policy is a good one. I got it at a wrong time though because I don't even have it for two months and the shelter-in-place happened. No one's supposed to leave the house, the car sat there because we couldn't go anywhere, and it's kinda hard generating the 1,000 miles in that timeframe.
Thank you for taking the time to put down your excellent experience with our company.
All of which is greatly appreciated and we look forward to having you as a customer.
-Customer Experience Department
Reviewed May 8, 2020
Endurance Auto Warranty called and we spoke with them on the telephone. Their rep was very knowledgeable and patient. At first, we thought it was just a little bit too much and we didn't wanna pay that much. So, he gave us options and we appreciated that. He was very willing to work with us. We also got the $250 coupon book where we could get a discount on certain things. But a lot of the stuff, we didn’t even use ‘cause we had to use certain stores and most of the stores are 40 or 50 minutes away from us. So that was a waste of money there but other than that, we were very satisfied with Endurance.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed May 8, 2020
I tried another warranty and I wasn’t happy with a couple of things, so then I called Endurance because I kept getting notifications about them. I talked to the rep and I really liked what he had to say. He explained the coverage very thoroughly. I asked all the questions I needed and he gave me adequate and satisfactory answers. I canceled the other one that I was with. The only thing that I didn’t like was the pressure sale. He was really driven to get me to sign that day, which I did, but still, it was all he could do. No matter what questions I was asking and saying that I would not sign that day, he just kept on and on. He came down on the original price as far as how much to start with them, and then he came down to a price where I said I would do it. Due to my age and I have a very good vehicle and I know repairs are gonna be very costly, I like the peace of mind and that’s the reason why I got it. Even if I never use it, I'm okay with that.
Reviewed May 8, 2020
I wanted to get something on this car because it is loaded with heated steering wheels, heated and cooled, there’s just so much junk on them anymore, and it costs so much. The rep from Endurance answered my questions. I told him I was gonna check with another company and I called Endurance back. They have a better price than CarShield and with pretty much the same coverage so we went with them. My car is still under a bumper-to-bumper warranty through Nissan for another year so Endurance will just pick up afterward.
"Thank you for the 5 star rating."
Reviewed May 7, 2020
I called Endurance and their warranty sounded like a good deal. I went with them and everything went smoothly.
Reviewed May 7, 2020
I get a lot of home warranties and insurance companies and what they do is sketchy sometimes. This was why I was a bit apprehensive in buying my Endurance warranty. Still, I needed to get it as my car is at 60,000 miles and stuff starts to go wrong at about 80,000 to 100,000 miles. I wanted to be sure that nothing was gonna happen where I'd have to fork out a lot of money for the transmission or an engine. Endurance's reps went through their coverage pretty well.
Thank you for taking the time out to leave us a positive review.
Greatly appreciated!
Reviewed May 7, 2020
I had an Endurance warranty from the electronic, transmission, motor and all the the bells and whistle. It was 100,000 miles for five years. I'll pay $100 each time I visit a mechanic, but I had to wait and hold until the date before it kicked in. But I had to cancel the warranty because the car had so much defects in it. I had a 2008 Mercedes-Benz. It didn't have anything but 93,575 miles but a lot of stuff was wrong with it so I took it back. The Endurance reps were very friendly and they broke everything down to make sure I had everything got covered on the car. So, I did.
Reviewed May 7, 2020
I want to cancel my Endurance warranty. I can't even use it for a whole year. Nothing is wrong with my car and that's a long time to be paying and not being able to use the warranty. I don't even know anything about Endurance and whether or not their warranty will be honored at the dealership. I could save up the money I'm paying and fix my car myself since I don’t think I’ll be having any issues. Still, the lady from Endurance whom I talked to was great. I was really happy with her.
Reviewed May 7, 2020
The guy I spoke to from Endurance was telling me about roadside assistance and all the stuff that you wouldn’t get anywhere. And we'd be paying less than we would with the big one that was on TV. He listed me the prices, gave me a lot of different plan options as to what I'd wanna do. He went over the policy thoroughly. I’m a layman and I really know nothing about cars. But the guy was very knowledgeable about what he was selling. He was a mechanic and he was telling me about drivetrain and all this other stuff. Then the policy that I thought was fair was the one I took.
"Thank you for the 5 star rating."
Reviewed May 7, 2020
I talked to my mechanic who used Endurance before and he said that they were more reliable than the other two companies I was looking at. Then, I talked to their rep and emailed him. I told him that email was the best communication and things worked out well. And when I needed a question answered, I called and he was there to respond. He also explained the coverage quite well. Other than that, the package covers what I wanted covered and the price was reasonable.
Reviewed May 7, 2020
I went online and looked at some auto warranties. Endurance seemed like they had a pretty good warranty that fits my needs. It was very good with their rep when I purchased. He was very knowledgeable and kind.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed May 6, 2020
My car has got 100,000 miles on it and I've taken very good care of it. I made sure that the maintenance was always done on it and I'm getting ready to do the 100,000-mile maintenance on it now. I checked with several extended warranty companies and the other companies were only offering a 150,000 miles to go up to that. But Endurance would go all the way up to 200,000.
And there were a lot of loopholes with the other companies. You had to meet certain requirements and have approved documentation before they'd even honor their policy. In talking to Endurance, they told me that as long as I'm going to have my 100,000 miles maintenance done on my car and keep my receipts, that'll be all I had to have. They seemed like that they were easier to work with and more upfront on what they were saying the warranty is covering. The other companies were very vague about specifics but Endurance was not. They flat out tell you what is covered and what isn't, which made it easier for me to understand.
They sent me a letter in the mail then I called them and they called me back. We spoke then we went through with the process. They have been very nice, too. With all this Corona stuff going on, I've been laid off from work and I don't know if I'm gonna be able to keep the policy up. I called them and I spoke to a guy about that the other day. I explained to him that I'm very worried, I'm elderly, and I have Social Security but Social Security covers my major bills. I have part-time jobs to supplement that and I was gonna pay my premium out of my extra income that I was making. But with the loss of my jobs, I've been very concerned about how I would be able to swing it.
When I took out the policy, I had no idea all this was going to take place and it's left me in a pretty financial precarious place. Then he told me that he was gonna waive the premium for this month to give me breathing room and give me a month to see what was gonna happen. He was very professional, very understanding, and told me that we would talk again in June when my jobs have opened up and I'm back employed, which I hope I will be. So so far, they've been working with me really well.
We greatly appreciate the time you took to leave this 5 star review.
-Customer Experience Department
Reviewed May 6, 2020
While Endurance's customer service was alright at first, they were aggravating. They wanted the mileage on my truck so I gave it to them. But then, they called me three times to get that. I'm on vacation and my truck hasn't moved. The mileage was the same as it was. But then, they kept calling me at the time and kept telling me what would happen if I ever have to make a claim.
Thank you for taking the time to leave a review.
It is greatly appreciated.
-Customer Experience Department
Reviewed May 6, 2020
I asked for the best extended warranty companies. Three of them came up. I called them and called back to Endurance. I really didn’t like my interaction with their rep because it was a sales call. It wasn’t like he had my best interest at heart. He was more interested in doing his job and making a commission. He kept not wanting to answer my questions. I told him either he answers my questions or I’m hanging up. We had to start all over again, and then he answered most of the questions.
I’m still scared because I’ve heard so many bad stories like you get the warranty and then they turn around and say that you are not covered. I really don’t know what to anticipate if anything goes wrong and according to the rep I’m covered completely. But he was hesitant with my other questions. I tried to settle with him so he can email me our agreement but it did not go through. I called back and the rep hung up on me. I called again and talked told him that we need to start looking out for each other and stop being so greedy.
We would like to be able to provide a better overall experience with our company.
Someone from our customer experience department is going to be reaching out to you.
-Customer experience Department
Reviewed May 6, 2020
Endurance's rep did well giving me information. I had to call them back because I just estimated my mileage and I had to give them the correct one. When I spoke to them a second time, things were perfect. They said they were breaking up my payments and giving me a discount.
Reviewed May 6, 2020
Enrolling with Endurance was really easy. It was good with the rep and they explained everything well and answered questions. They went through about three or four different options with me for the payment plan.
Reviewed May 5, 2020
I looked Endurance up and they seemed to have one of the better reputations for after-market extended warranties on cars. There's plenty of providers out there and some of them are less than reputable. A lot of things that I saw that weren't paid for or somebody sits there and said they were good. Also, a couple of people I know that had Endurace never had any problems with them. Some of the other ones out there offer less for a lot more cost and there is no flexibility with them at all. I got the warranty for worst-case-scenario if something goes wrong, not to sit there and cost me more money than it would cost if the car broke and something went bad on it to get it fixed. That renders it pointless.
I've been looking into this for a month and a half. With this miserable plague, I wasn't gonna write checks with my ego that my wallet couldn't cover. The cost in the beginning just didn't make any sense. But the price went down and now, it's $104 a month for three years and I don't have to pay for the last two years. The warranty covers five years and that's 123,000. I also had a car before which was eight years older and has a lot more mileage on it. When I looked into getting the same kind of warranty on it, that wasn't worth it. It costs too much money. With Endurance, I only have so much flexibility with what I can do when it comes to paying for ca it but they kept finding ways to have me paying less instead of more.
We are happy to hear that you are having such a great experience with our company.
We want to thank you for leaving the 5-star review.
-Customer Experience Department.
Reviewed May 5, 2020
The sales guy who called told me that the policy would cover from bumper to bumper. He also told me that I could take the vehicle to a Chevy dealer and, with the cost, I thought that was a good trade-off. He was pretty professional, knowledgeable and straight to the point.
Reviewed May 5, 2020
Endurance has a good deal. But there were quite a few things that I was promised when I got the contract and I don’t know how it’s going. I was supposed to have a gift certificate with that purchase that I’ve never heard anything about. I also haven't received the card. They told me I had to wait until 15th of the month after I had it before going to service. The rep also had my mileage wrong and I don’t know if he misunderstood me. But he was extremely nice. He went over the part regarding reimbursement for rental car and hotel room if I was out of town and the car broke. We installed a payment plan where it’s payroll deducted out of my checking account once a month. But I hadn't heard from him since the day that I purchased the policy.
Reviewed May 5, 2020
I went online and checked and then I called Endurance. The rep was good, but in order to get me to sign up on the spot, I was promised I would receive $500 in shopping vouchers and I have yet to see that. I spoke to customer service to make sure that I was getting my info sent to me in the mail, which I got.
Reviewed May 5, 2020
This is my first car and when the warranty went out, somehow it was telling me to get CarShield. So, I ended up getting CarShield and I paid the down payment. But Endurance called and their rep told me that CarShield was with a red flag. He said they were not telling me not to keep CarShield but they were asking me to do my research on them and to call them back the next day. He also said that they were not rushing me and gave me time. He was great and he gave me a lot of information. Once I did my research, I dropped CarShield and called Endurance. I did my research on them as well. One day, I went to Brown's Volkswagen for something and they told me that most of their drivers go through Endurance. So, I ended up going with them and they had the better deal than CarShield. And when I called them the second time to pay the price for the policy, the rep I talked to was awesome.
Aside from that, making payments for my warranty was easy with Endurance, but it was difficult with CarShield. I paid them $99 and once I told them that I didn't want to go with them, it was hard to get my payment back. All in all, signing up with Endurance was easy and all around awesome. Then one time, I swapped the lights off on my car. My lights were supposed to be on auto but because I was in front of an apartment complex, I turned the other lights on, so it dimmed them a little bit. But I forgot to turn it back on auto and my car went dead. I called Endurance and they sent a tow truck right away to start my car. So, they've been good.
Reviewed May 4, 2020
Everything was great with Endurance. I went through a referral site and it asked me what I was looking for, which area I live in and how much I wanted to pay. It gave me a list of warranty providers. I gave Endurance a call and the rep was very friendly and informative. He explained everything to me. Then I got my contract sent in an email and I know they’re mailing it as well. So they were good.
Reviewed May 4, 2020
When Endurance popped up on my phone, I filled out the information on there. Then on the next day, they called me and enlightened me on a lot of stuff. They explained everything to me and when I asked them how much it would cost, they told me its cost and value. I’m satisfied with the price I got, but it would be better if I could have had it a little cheaper. I had to jump on it because I got a truck and you never know when something is gonna happen when you get over 100,000 miles on any vehicle. The purchasing process was smooth. It went just like they said it would. I’m making payments, which was really easy to set up. Overall, I’m really satisfied with them and I've told a couple of people about them.
Reviewed May 4, 2020
I was looking for an extended warranty policy for my car and I was researching to see which companies were the most credible and in the top three, and Endurance was one of them. They had a pretty competitive package and they had a pretty good consumer rating. I like the fact that I could take it to the dealer, and the car is a Mercedes Benz. Also, it’s a five-year plan that I can pay for in three years. They also had a tire rebate, one tire per year for roadside damage.
I spoke to two people. The first representative was very polite, patient with my questions, and she articulated the answers very well. They were very clear and concise. Her customer service wasn’t pressurized and she was thorough. Then, there was a follow-up representative that exemplified the same characteristics. They broke up the payments into two and it made a lot easier budget-wise instead of having to pay the initial fees at one time. I even got a couple of weeks between the two payments and that was comfortable for my budget. I would recommend Endurance.
Reviewed May 4, 2020
I came across a consumer website that compared auto warranty companies. The star rating for Endurance was good and the offer that I was given from the person that I spoke with was better than the company I was currently with. The rep was very helpful and knowledgeable. Finance-wise, it was good. The monthly breakdown and what it covered was also good. It fits my needs. They put me on a payment plan and the process was pretty straightforward. All in all, my experience has been great.
Reviewed May 4, 2020
My factory warranty was out on the Cadillac. I went and checked out the stars and ratings of insurances, and I chose to go with Endurance. During my purchase, they told me everything and that to any dealer I went to, they would give them a call, verify coverage, and go from there. The sign up process was good and I had no problem. The payment plan that they gave me worked well with me, too. It’s a monthly auto-deduction of 100 and some odd dollars a month.
Thank you for taking the time to leave us a review. It is greatly appreciated.
-Customer Experience Department
Reviewed May 3, 2020
Endurance seemed like a good program and when I called, they were very friendly and they went out of their way. And it seemed like a reasonable price. I couldn't pay up right away and they said to make two payments. They said it doesn't start until I get 1,000 miles and I have a month. They were willing to work with me. I had no problem with it at all considering that they were calling from home and stuff like that, which was probably confusing. They were very professional.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed May 3, 2020
I told the Endurance rep what I was looking for, which was the bumper to bumper coverage, and he tried to accommodate me in every way. I talked to three different people before and other different warranty companies before I chose Endurance. As we were going through it, the prices kept going up. I said, "This isn't the quite price I was quoted. This is what I want." They gave me the price that was initially quoted to me. The price was the main reason I decided to use them.
The payment plan was pretty reasonable, but I hate bills and paid it off. And now, I'm covered for five years. It was a little under $3,000, while other people were offering $4,000 for coverage for two years at 60,000 miles. Others also weren't giving me the mileage and the coverage. Endurance would cover me for five years at 100,000 miles. I haven't had to use the warranty yet, but from what I read from my package, which came the other day, I'm pretty satisfied. My neighbor's car was always going into the shop and her warranty was out. She asked me about Endurance and I told her to go for it. She signed up for it.
Reviewed May 3, 2020
From the reviews from other people, I decided to go with Endurance. It went very good with their rep during the purchase and they explained the benefits, coverage, deductibles, rental car reimbursement, and having an app to help with the process and make a claim more efficient. Overall, it's been a good experience so far.
Reviewed May 3, 2020
When I talked to Endurance's salesperson, I found that they covered a lot of stuff. Purchasing their warranty was easy. I had a lot of questions but the salesperson was nice and he explained everything.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed May 3, 2020
The representative was okay. He sold the warranty so he did his job. He explained the 96 bucks a month for 36 months. However, he didn’t explain the whole thing, as far as if I'd cancel the warranty if this would be on my credit, and would I still owe $3000 or $4000. I was reading through the contract and saw all of that. I wanted to talk with somebody about it. But overall, everything went cool and I had no complaints.
Reviewed May 2, 2020
My brother had Endurance and he loves it. He recommended it for me when I picked his used car up. The first guy I spoke with at Endurance was a little shaky and I was quoted a price of the downpayment but when I spoke to the young lady, the price changed. It went higher. That's the only thing I was disappointed in. She couldn't get it back to that price. So I was stuck paying the extra $100 for the downpayment. But after that, everything ran smoothly.
The young lady knew everything about what she was selling me. There wasn't a question she couldn't answer. That's what I like. A rep shouldn't have to go back and ask the manager or somebody else. In fact, I would recommend her to friends and families because usually, the people who sell extended warranties don't know exactly what the warranty covers. They have an idea of what but they don't have an idea on how the coverage is or what you need to do in case of a breakdown. A lot of them aren't trained on the actual product itself. They just know the prices. With Endurance, the coverage was 100% explained. But there were certain things that I was told was covered but actually isn't. I also wasn't told about the extra thing they signed me up for for a year. I didn't know if I had to pay for that or maybe she didn't know. It just came as a second email. But I don't know if that's even the same company or just an advertisement.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed May 2, 2020
One of my coworkers told me that he and his wife had Endurance for some time and that I should try it out. The Endurance rep was very helpful. She knew the ins and outs. I had questions for her, and she answered every question that I needed. I knew what I wanted. And she went over everything with me without hesitation and told me what was what. She also wasn’t mad about the questions that I asked. A long time ago, I went through another company. They didn’t go over everything with me and lied to me. That was why I knew what to ask for.
Reviewed May 2, 2020
I was highly upset about my warranty purchase with Endurance. I felt swindled when I took my stuff to the shop, shooting shots as far what would possibly be covered, I ended up having to pay $1,300. They can waive a monthly fee for me but they won't cover the stuff that they said would possibly be covered. If somebody offers you something very good, you're gonna accept that. It's the same with me. That was what I was going off of when I asked the fella, initially, that I purchased the vehicle with. We were on the phone for more than an hour. He stayed on the phone with me until I went up to the bank and put the funds on my account. I understand that they said, “You have 30 days to go over or something.” But I'm not gonna understand things from the paperwork because I'm not a mechanic. They're full of crap and they swindle people out of their phone.
Reviewed May 2, 2020
I found Endurance through ConsumerAffairs. The mechanic looked over the contract and he said it was the best one. He thought it was good and fair for what we're doing. Their representative seemed very patient and knowledgeable. He was very willing to work with us. But they said we would get $250 bonuses that we can use to shop online and they didn’t tell me that to use those credits, we would have to lay out money. When I went in to look, we had $250, but I can buy a gift card from Macy at 10% discount. For a $100 gift card, they pay $10 and we pay $90. That’s kinda misleading because I have to be willing to spend $90 to get 10. It's not truly a $250 bonus and they claim that I would get that twice. We got the first one and the second one comes after three months. That was not how they explained it. That was the biggest thing that I felt was deceiving. Other than that, I haven’t had a problem with them.
Reviewed May 2, 2020
I was trying to look up extended warranties and in all the websites, Endurance kept popping up. But in the end, it seemed like all the websites were Endurance or ConsumerAffairs websites. Also, they don't advertise anything about using used parts and I couldn’t find out anything until after I bought the policy and they finally sent me the contract to read. But as soon as I got the policy, that was one of the first things I found out. And it’s all up to their own adjuster to make those decisions. We have no input on it, so that was a major factor right there.
And when I called the first time to try and cancel the policy, the guy wouldn’t let me cancel it. He just kept telling me this and this. Then the second time when I called up, I told them that I was sticking my gun to cancel it. I had to beg the guy and I asked him almost 15 times to please refund my payment and cancel the policy. I’ve lost about $1000 worth of freaking overtime hours and I still had to beg the guy to do it before he finally did it. So, even if I do get my hours back, that expense alone lets me know that I won’t be coming back to Endurance, even if I do get another car warranty.
Reviewed May 1, 2020
I have had an Endurance warranty for several years. Any opportunity to deny a claim they will. In December of 2019, I brought my 2010 Fx35 to my local Infiniti dealer for transmission issues. The dealership said it was the valve body but couldn't be sure until the tore down the transmission. When you have a valve body issue it is often a transmission problem as well. The endurance response to the issue was to request service records. The only problem is my model has a 7-speed transmission which according to the service manual doesn't require service because it is a sealed transmission with no dipstick. The schedule maintenance for my transmission to 120,000 miles doesn't require any scheduled service. The last entry in the service manual at 120,000 doesn't require changing transmission fluid. So I ask why was my claim denied due to a lack of records when no records could exist for a service free transmission.
I was told on numerous occasions that it would get approved if I took it from Infiniti to a certified transmission shop since the labor rates were lower than the dealer. But the policy states that I could service my car at a repair facility of my choice as long as it was certified. I chose to have it serviced at the dealer but Endurance did everything in its power to get the car out of there so they could save money. I begged and pleaded with several associates Lorel **, Leonard **, and Art **. Both Art and Leonard are managers. Go figure. They have a well-oiled machine geared to ripping off the consumer. I was denied service and I was forced to tow it to AAMCO in Amityville.
The car was towed using endurance roadside assistance. All conversations were recorded and logged. My car never should have been denied for transmission service due to the fact my transmission never requires service because it is a sealed transmission. Endurance then had me send my car to AAMCO via a tow truck just for them to deny the claim again resulting in a $4800.00 transmission bill. Endurance is not a trustworthy company. The way Endurance treats its policyholders during a pandemic Is unconscionable and disappointing. I recommend you run for the hills when considering this company. Better companies are Zurich and Geico mechanical. They are both reputable companies with excellent reviews. For me to be sick with Covid 19 and the fact I lost my dad and got ripped off by this horrible company has made 2020 a memorable year, to say the least.
Reviewed May 1, 2020
My warranty was running out on my vehicle and it's easier peace of mind to pay 100 bucks a month versus having to pay $3,000 should I need it so I decided to get a service contract. I Googled the top five warranty providers in the nation and Endurance was up toward the top. Their rep went over everything with me very good. The experience I’ve had with them so far is great.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed May 1, 2020
I tried to withdraw from Endurance and they gave me a hard time. I had already put a bit down and was trying to get a refund 'cause I wasn't gonna finish purchasing their coverage. When I called them up, and told them I was withdrawing, things got rough. I figured that if they were gonna get that kind of rough, when something breaks down, it was gonna be a pain in the ** to use their service.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed May 1, 2020
I found Endurance online, then I compared it to the Audi warranty and found it to be better. The customer service reps were very good and professional as well. I had a number of questions, a number of phone calls made to them, and they responded very quickly. They always put me in touch with the right person for the right answer too. It would be beneficial though if there was a brief outline of the features of the warranty available so that somebody didn't have to ask a lot of questions to go through the lengthy agreement. You don't even see that until after you sign up for 30 days. We haven't had a very long relationship, but so far, so good and I would recommend them to other people.
Reviewed May 1, 2020
Working with Endurance's rep was a good experience and I was provided a reasonable explanation of all aspects of their coverage. They took my payment and they set me up on a 36-month contract.
Reviewed May 1, 2020
I’m retired and I also use our car for our vacations and we do a fair amount of traveling. The Toyota delaer talked me down to 70,000-mile warranty or 10 years, and I’m rapidly approaching 70,000 miles. The customer service did a very good job. When I initially bought it, I put it on a credit card, and that credit card was due to expire. I called them with a new credit card, and somewhere in the process, there was a misunderstanding but I got that straightened out. Every time I talked to them, it was always very cordial.
Reviewed April 30, 2020
Horrible. My transmission went in my car and Endurance did not cover it. Because of a sensor failure when the transmission blew it damaged the sensor. So they told me they didn't cover heat sensors. On the phone for 20 minutes every time you call. They end up transferring you to another company. And they make the decision. So I'm stuck with a car with 14000 Dollar loan and a 5000 dollar transmission repair. Plus paying 3800 for a warranty that is crap.
We do apologize for you not receiving the best experience with our company.
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed April 30, 2020
-10 stars. I Took my 2014 C7 Corvette into the dealership because of a clunking sound one morning, called Endurance and they seemed like it was fine, sent in what I had to, and 5 days later I get a phone call from the dealership telling me that endurance was not going to cover it. They said it was “pre existing”. I've had the car for 2 months and one oil change. They left me with a 5300$ bill and was zero help to me. The dealership's manager and advisor said they’ve never seen anything like this before. And that they even told the adjuster it wasn't preexisting. The whole point of an extended car warranty on a used car is to cover pre existing stuff that comes up.
A total rip off and has been reported to the NC State attorney generals office for consumer protection. They are a scam and a trash business. I never leave reviews but after costing me 5300$ unexpectedly when everyone is out of work, is the lowest of the low. They even wanted to try and tell me that “my car would be covered in the future”. If it's covered in the future, why wasn't it covered when I really needed it to be? I sincerely couldn’t rate this low enough.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed April 30, 2020
My warranty has been expired. What Endurance Auto Warranty offered was what we can afford with the coverage. They were very thorough and I understood exactly what their rep was offering. It was a good experience.
Reviewed April 30, 2020
My warranty expired and I have a lot of miles on my vehicle, so I thought that added protection wouldn’t hurt anything. Endurance was one of the first ones to call and I liked what they were saying and I liked the policy. Also, the rep was very knowledgeable, kind, and friendly. It was a pleasure to talk with them. The package I was signed up with was a little high, price-wise, but I'm getting a good policy. It’s $100 a month, so that’s $1,200 a year, and if I would have to replace my engine, then it’s a good deal.
Reviewed April 30, 2020
I bought a van to transport my tools to and from my work site, and it was used so I figured it'd be best if I got some sort of warranty on it. I started looking around and although it is a used van, I was still able to get a warranty on it through Endurance. The customer service was good and everything was explained to me well.
Reviewed April 30, 2020
BMW actually accepts Endurance Auto Warranty so there would be no issues if I have to take my vehicle in.Unfortunately, there is confusion and lack of information. I purchased it thinking one thing, and then I called to follow up to find out what was going on, and I’m still waiting to actually hear back even though I’ve exchanged a couple of emails. They said they’d get back to me. That was a couple of weeks ago now but nobody’s getting back to even let me know. I have the Silver Plus and the Elite membership but I have no idea because I have no idea if my vehicle is actually covered based upon the contract. I’m debating if I should cancel it within the 30-day period to get my money back
My problem is that the engine blew, and I replaced the engine. It’s a BMW engine, but it’s not the engine that came with the car. While everybody says that they’re 90% sure that it’s covered, the contract is very specific that everything has to match up. The serial number on the engine and the serial number on the car are not going to match. I put a better engine in it, and lower miles, and replaced all the seals, gaskets, from top to bottom and electrical. It was professionally done at an ASE-certified shop. But despite all this, if I had an engine problem, my engine may not be covered.
The welcome package shows me the contract, but the contract has all these fine points that have to be met. And based upon me putting in a new engine, I have no idea if my engine’s covered. I also have no idea if my PDC system is covered. At this point the only thing I know my warranty covers is my transmission. If my transmission goes, I could replace that for less than two grand, which means that I’m basically spending $6,000 for a warranty to cover a less than $2,000 fix.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed April 30, 2020
I was trying make sure that my car would be fine and I decided to get a service contract for it. While I was doing my research, Endurance was the first one that came up. Then I called them and the guy informed me about their product. He went into details about it and that representative really made me go with Endurance. He did a really good job and I don’t think he could’ve done any better than what he did. Paying for the warranty was very easy, too. I asked the information, he received it, put it through, and that was it. All in all, I really had a good experience with Endurance.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed April 29, 2020
I'm not that good with cars, so I wanted a warranty. At the dealership, the warranty was really expensive and I paid cash for my car, so I decided to see if I could find one that was less expensive than what they were wanting me to purchase there. I checked out three companies and one of them was Endurance. I liked that they had a five-year plan instead of a three for equal prices, but one at the end of three years would have to be renewed. And when I signed up, everything was fine. But I still haven't received a copy of the warranty and it's been on my list of things to do to call them and say that I would like a written copy of the policy mailed to me.
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed April 29, 2020
I decided on Endurance because of the mileage on my car, which was over a thousand miles and I liked the offer that they gave me. At the time, I didn't have any extra warranty on the car. Also, the reps were very courteous. The process took me about ten minutes. I’m waiting on the hard copy of my policy now and it has been a couple of weeks. They could mail it out sooner. Still, I referred quite a few to Endurance already.
We want to say welcome to the Endurance Family.
Thank you very much for voicing your positive experience with the company.
Looking forward to having you as a client for many years to come.
Thanks,
Customer Experience Department
Reviewed April 29, 2020
The representative I spoke to was very, very kind to me. I really needed the assistance and I needed somebody to be kind to me. She was understanding and she talked like she was being human. We all have a job to do, but we’re still human, and that’s what I remember about her. She helped me and walked me through the process, and that meant so much to me that I started referring Endurance to all my friends and family. When I called her that day, I was experiencing so much, but with her voice, I felt like everything was gonna be okay. There was a lot of stuff happening that day and she just talked to me. She told me, “Don’t worry. Everything is gonna be all right. Do you believe in God?” I told her that she was not supposed to talk about this stuff because she was working. She said, “I know. But I believe in God. So, guess what? Come on. You got this, sis." That was how she was talking. She was amazing.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed April 29, 2020
I called a couple other places and I made my decision based on the price. Also when I googled and found Endurance, it had a pretty high rating. I had a good experience with the rep when I bought the coverage and I paid it all outright. If I have to take my vehicle for service, I take it to a certified mechanic and then give the mechanic the information. Then they make the claim and I pay the deductible.
Reviewed April 29, 2020
I needed an auto warranty and I signed up with Endurance. Talking with their reps was good and the sign-up was cool. If I use the warranty and it doesn't work, I'd be unsatisfied. But so far, I'm satisfied.
Reviewed April 29, 2020
Endurance's purchasing process was okay. But right now, there's no need in it and with everything going on, it’s just an expense. So, I'm about to give it up.
Reviewed April 28, 2020
I previously had CarShield and I was not very happy with their customer service, so I chose not to go with them even though I know they're also very popular. I did some research and I had some ads popping up on my Facebook and stuff like that, so I thought I would call Endurance and get some pricing information. And since it was pretty much the same price that I paid with CarShield but with a little bit more coverage, that sounded even better to me so I went ahead and just bought the warranty on the spot.
The reps answered with ease the questions that I had. It didn't take much time for them to answer any of my questions at all, so they were very knowledgeable. I love the fact that I can transfer my services. Like if I were to sell that car, I can either have the person who takes that car, transfer it into their name or I can transfer it to a different car. I couldn’t do that with CarShield. The car is mine but my husband primarily drives it. So once it's paid off, it will go under his name. I wouldn't have to worry about it if anything were to happen between us. God forbid, but if it were, he could take over payments and all that stuff on it and keep it a good running vehicle since we have kids together.
I have the dashboard downloaded on my phone. I don't know if I have actually really been on the warranty because right now, I'm paying on it but since all this quarantine lockdown, we haven't driven the car much so we haven't hit that 1,000 miles. Right now, there's nothing to use it for, so we're just hoping nothing happens to it where we have to use it but it's nice having it in case we need it.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed April 28, 2020
I did some research on the internet and I found out Endurance is one of the best and affordable. Their reps were really good, kind and easy to deal with. I was able to make a downpayment and then I can pay the monthly bill the next month after. They're affordable and it was stress-free. It was the best experience with them.
Reviewed April 28, 2020
Endurance was more of a familiar name to me ‘cause I’ve seen it before. There was another company too, but I wasn’t impressed with it so I went with Endurance. I wasn’t going to do an extended warranty but the dealership was trying to offer me one, and it was so expensive so I researched Endurance. I went online, and when it was backed by ConsumerAffairs, I felt like it was more legit. Purchasing the policy was very easy. All that was all good. They prompted me to the representative that did the payment information, and they explained all their warranties. So, I was quite happy. Everybody was very nice and helpful.
I called them today and it was the first time I called. I forgot to make my payment. It was due May 10th and it’s already May 12th. I originally thought I had autopayment, and when I didn’t see it taken out of my checking account, I thought of calling. It wasn’t set up on autopay and I thought I had asked for that. The only other thing is when I signed up, they said I'll receive a coupon for a discount from grocery stores. I have yet to see that. I’ve called a couple of times, and they said to check my spam. I did check it and it's not in it.
Reviewed April 28, 2020
My experience with Endurance was excellent. When I signed up, I had full coverage in mind and ensuring that the make and model of my car would be covered if things were to go wrong. My biggest concern was making sure that the main components of the vehicle were covered. Their reps were pleasant and very helpful. They explained the coverage really well. It was the customer service that made me go with them. Making payments was not difficult. I just put it on an autopay.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed April 28, 2020
The last time I had Endurance, it was on my 2003 Hyundai XG350. I always kept up with my car and I never used them until my warranty went out on three years. Then it started having problems but it was over 150,000 miles and it wasn't worth putting money into it. I got a good deal and traded it in. Now, I have a 2014 Kia Soul limited edition. I didn't have Endurance because I had the factory warranty for three years. It was a little bit more expensive for the warranty though. Then the factory warranty wore out and I figured I better get something because you never know if something's gonna happen and can't afford it.
The reps are very cordial. We went over some things what I'm looking at and I got the full coverage, from head to toe, on my car. They asked me if I had any car trouble and I didn't. I only got 48,000 miles on it and I keep up with the rotors, brakes and tires. They're not covering normal wear and tear but they do on anything like engine and transmission.
Reviewed April 28, 2020
I went to ConsumerAffairs to try to find what they would recommend and Endurance popped up. And because I have trust in ConsumerAffairs, I thought that might be helping me make a better selection. Endurance reps were very detailed and very respectful when I spoke with them. I’m happy. They told me what it would be for the plan that I had selected and it was something that I felt like I could live with.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department
Reviewed April 27, 2020
After reading many reviews for vehicle extended warranties, and actually calling a few, I started to dismiss the entire idea of purchasing a plan. Then I called Endurance. The representative, Anthony **, could not have been more patient with me. We went over every policy, Anthony explained, very clearly, the differences between their basic policy, and their exclusionary policy. We were on the phone for about an hour and forty five minutes. I ended up buying the “Diamond Exclusionary” policy. If it wasn’t for the professionalism, and extreme patience of Mr. **, It would have been a 10 minute call, and no policy purchase. My many thanks to Anthony **!
Reviewed April 27, 2020
I bought a used car and googled extended warranties. I looked at the reviews on a lot of the different businesses and then I came up with Endurance. The guy was really nice and he helps me out. I also have the app on my phone and I plan on looking at it.
Reviewed April 27, 2020
I went online and did a search for extended warranty. It took me to a site that told me to put in my mileage and my car. Then it gave me Endurance and I clicked on it and called them and went with them. I worked with one gentleman online and he explained things and I was very satisfied. He was diligent. He did a great job. I got the bumper to bumper plan and it would start in 30 days after I get 1,000 miles on the car. My car has a warranty for another 60,000 miles and for five years so I feel very comfortable that I will be protected if any issues arise.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed April 27, 2020
My buddy just hooked up with Endurance because they are covering way more than what Toco does. I was gonna hook up with Toco and they never got back to me. I thought of finding another provider and Endurance came up online. They were number 3 or 4 on the list of top-rated companies. The said, "Put 160 down and we'll give you 209,000 miles on your truck." After I got off the phone with Endurance, Toco finally ended up calling me. They were gonna offer me 225,000 miles on my truck, 3 years, for $91. I called Endurance back to cancel and they offered me way more miles so I thought of staying with them. I went from 209,000 to 234,000 which works for me.
When I was on the phone before I got hooked up with them, they stated the engine, the tranny, and anything pertaining to the rear end and front end were covered, but I wasn't sure about the wheel bearing. I wanted to see if I have a wheel bearing on my vehicle coverage or not. The rep was rude. I didn't like him. He said, "I don't understand why you got to call up to find out. You need to take your truck to a garage." I said I wanted to find out if it's under warranty because I have not yet received any papers from Endurance. If I take my car to a garage and it's not covered, they're gonna charge me for looking at my truck. If that's the case, I'll just buy the wheel bearing myself and stick it in.
The guy who hooked me up and took down all my information was really good. But with the second guy, I didn't get explained a lot of things. Aside from not getting my paperwork, I didn't know anything about the app. All I know is I got an email on my phone. Every time I turn around, my email wants to delete it, so I have to say undo. I'm afraid that one of these days, I forget to do that, and there that goes.
The other thing is my vehicle broke down on Saturday and Endurance wasn't even open until Monday. What the hell will happen if my truck breaks down on a weekend and I can't get it fixed? With Toco, it's a 24-hour thing. So, if it happened, they just say to take it over to the Dodge dealer, drop it off, and they'll assess what it is and go from there. I've been without my truck since Saturday. I'm not able to drive it very far because it's pretty bad. It's sitting in my driveway. I was supposed to go pick up a pickup truck bed for my truck 'cause it rotted out. I ended up having to rent a pickup truck to go and get it.
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed April 27, 2020
I researched about half a dozen companies before deciding on Endurance. I liked their price and the Better Business Bureau report on them. The package that Endurance gave me was great and it was very easy making payments.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed April 26, 2020
I was shopping around and the rates with Endurance are better and where I could take my car is close to where I live. The cost is affordable, especially now, because I'm not working. The others were $130 to $150 and theirs is $88. But when I was getting the coverage, they told me that I was gonna be getting a card in the mail and that's the card I would take to get the car fixed if anything's wrong and I haven't received that yet.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed April 26, 2020
Choosing Endurance was probably the worse choice I’ve ever made. I got a motor in my back door that needed to get fixed because it’s shorting out and not working. Endurance is not fixing it. I had problems with my car. I couldn’t get in. They didn’t help me at all. I came out of my pocket. I am waiting to cancel Endurance. I’m really upset that I’m passing my 30 days and can’t get any of my money back. So, I can’t stand them. They’ve been no assistance to me and I feel like I spent money to just put a problem into my life.
I actually went online trying to find a good car warranty company for the Mercedes I had just bought, and I went with the best plan I could find. And I went with Endurance because I was looking at packages. There was one competitor that pretty much offered the same thing, however Endurance is a private place and they use like a subsidiary place. So, I went with Endurance because they are pretty much wrapped up into one.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed April 26, 2020
I shopped around, found Endurance, then I contacted them. They answered all my questions and it was thorough. I stopped looking after that. The Ford F-150 I bought a year and a half ago was out of warranty from its company. It had 60,000-something miles. They were pretty good vehicles, but I didn't wanna take a chance and I decided that I needed to get some coverage in case something goes wrong with it.
The buying experience and what was offered to me were excellent. Every question I had for the rep, he answered. He wasn't trying to sell me on something that I didn't want. He was really thorough, and so was the person he put me through to take my information. I gave them my card right over the phone, they took it, and within a week, I had a contract. All the information that I provided, I got it in my truck. I had to wait 30 days before the warranty would become active because that's a basic policy for all warranty companies. All aspects of purchasing the warranty was pretty positive. I felt very comfortable after I did that.
I'm an engineer, so I could pretty much do most anything except big ticket items, like engines and radiators. What didn't come with the warranty was maintenance like tires, batteries, and oil changes. I've recommended Endurance to several other people and a few people have already gone beyond and got their warranties as well.
Reviewed April 26, 2020
When I was researching, Endurance was the first one that came up. And it sounded good, so I went with them. 'Cause I didn't have a warranty and I still had payments on the truck, so I wanted to get something in case something was to happen, at least I was covered for a little while. The reps of Endurance were very knowledgeable. They gave me all the information, took care of me and got me signed up. Everything went great with the purchasing process. And so far, everything they told me is the way it's working. So, I can't complain.
Reviewed April 25, 2020
I had another warranty through another company and I got some really bad feedback. I went looking for another company and found Endurance through a Google search. My experience with their customer service was amazing. I called and talked to the customer service guy. He was really informative and provided me some case scenarios.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed April 25, 2020
I looked up online and I was looking up car warranties and then I looked up the Blue Book on it. And the customer service of Endurance was very nice and very pleasant. He helped me and answered my questions, and didn’t seem like I was putting him out. Everything was fine with the purchasing experience. The only thing that could have been changed is maybe not as pushy. It was like, “If you only do it today, we can give you this. But it's only good for today, and you have to do it today.” I know they wanna make a sale, but they didn’t really have to push it on me like that.
Reviewed April 25, 2020
Endurance Auto Warranty was listed as one of the top extended warranty companies at ConsumerAffairs and I went with them because of the ratings. The rep that I talked to was pretty thorough in explaining the coverage. I had some questions and she answered them efficiently. All in all, my purchasing experience was really good.
Reviewed April 25, 2020
We like to pay a year ahead of time but it ended up being a monthly payment and we didn’t want to do payment fee each month. I’d rather know that for the year it’s paid. So they helped us get that straightened out and we’re able to do that. So we’re good. I didn’t have any problem at all with their rep compared to some of the others that called and harassed us even though we were trying to get it. The process was easy and they helped us out and we finally got it where it needed to be. So we’re happy about that. One less thing for us to worry about right now. It was pretty clear-cut insurance for a year. It all worked for us.
Thank you for taking the time to leave a review for our company.
Someone from our Customer Experience Department is going to be reaching out to see how we can possibly make your experience a better one.
-Customer Experience Department.
Reviewed April 24, 2020
I bought another car and I wanted to get a warranty. I told Endurance what I could afford, and their rep said, "Well, this is what your money will buy." He didn't care what I could afford. He wanted me to buy Endurance because of what the package covers. He told me how much it would cost. So, I told him I'd think about it and I'd call him back. Then, two hours later, they called me back, and then the next day they kind of pressured me into buying, which I did not like. The process of getting it wasn't very good.
I got the premium package. It covers everything. The payments are very difficult right now since I'm not working because of the virus. You would think with something like this, no one's driving anywhere. I'm going to the grocery store and I drive to go to a park to walk, and that's the only places I drive. You would think my insurance company is cutting breaks on people because they can't make payments because we're not working because of this virus. Endurance is out to get their money. I'm not going anywhere so there's no threat of me getting into an accident or anything going wrong with my vehicle, but as long as Endurance is getting their money from people, they're fine. They're not gonna cut a break on people.
We do apologize for you not receiving the best experience with our company.
Someone will be reaching out to you.
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed April 24, 2020
According to everything I read, Endurance sounded the premier auto insurance group. I used another one before that was supposed to be one of the best. It was CarMax and they didn't cover anything. They charged me up to wazoo and then what they did cover, they didn't pay for. So, I had to cancel them. So far, I've been satisfied with Endurance. They haven't disappointed me.
About a week ago, my water pump started leaking. And I called them and the girl said, "Well, do you have a place?" I said, "Yes, I've gotten one. I don't need a rental car or anything." They said they'd get to it and have it out the same day. I told them that I could get the water pump through my auto parts place here and I could get it at a discount. So they told me to go ahead and get it done and then just send the bill in. The people who work for Endurance have been nice and friendly. Any question I've had, they've answered and try to bend over backwards to help me get what I need.
Reviewed April 24, 2020
I owed somebody $7,000 on the car and I wanted to keep it going until I got it paid off. I found on the internet that Endurance is the second best in the country. When I put in the information, they were the first one that contacted me, and the man was outstanding. He was a helpful and very knowledgeable gentleman. He even answered questions. I had a list of stuff and I asked him what they would fix and different things that some of the other ones wouldn’t do. I liked the way he talked and what he was spitting, so I went with Endurance. He did an excellent job and he was the whole cause for me to go with them. Making payments is easy as well. They pull the payment out my bank account and I don’t have to worry about it.
Reviewed April 24, 2020
I bought a Mercedes and knowing that they’re a German car and they’re very expensive to fix, I thought I better get a warranty just in case. The place where I bought my car from was trying to push me to get Allstate and the prices were ridiculous. It was $350 a month. I went on the Consumer Report thing and it gave me a whole bunch of different providers. Endurance was rated the top or second one and when they gave me pricing, I said I was taking it. The rep was amazing. She even got me a discount for my down payment and everything. I wanted bumper-to-bumper all the way to cover everything just in case and I did the payment right over the phone. It was easy.
Reviewed April 24, 2020
I just purchased a Cadillac. The dealership gave me a brochure of Endurance and they were like, "This is a very good company." My husband and I looked it over, and he was like, "This seems okay. Let's try it." Getting signed up with Endurance was very simple and their coverage seems great.
We want to thank you for taking the time to leave the 5 star review.
It is greatly appreciated.
_Customer Experience Department.
Reviewed April 23, 2020
I looked at some reviews and Endurance had good ones. I chose them and for the most part, I feel like the rep explained everything well for me. Also, the payment plan was reasonable.
Reviewed April 23, 2020
Repairs are very expensive, out-of-pocket, so I was just trying to do everything I can to save money. Endurance had the best reviews I could find and my interaction with their rep went pretty good. He was thorough. There's a lot of information to get off right away. He answered every question that I had with the best he could. I also called around and got a couple of different quotes and what seemed like the best route for me was what Endurance could offer and what I was paying per month. The coverage I got was definitely cheaper. So far, the experience has been good.
Reviewed April 23, 2020
When I saw some Endurance commercials, it sounded good. Then, when I called and found out how much it was, it sounded really good. Last week, I called Endurance Auto Warranty. We had to get some tires and I got it. They were really good on the day that I called. However, I kept getting emails or voicemails telling me that they wanted my mileage over and over again. Finally, when I called in, I asked why they kept asking. Also, I know the mileage was an issue. It kept changing, so I was thinking, “When is this gonna cap out so that I can do what I wanna do?”
We purchased a 100,000-mile warranty from Mopar when we purchased the car, but we did not know until the other day. I had to take the car in for service because it was still under 36,000. The man said that I was fine. I said that I wanted to get the car fixed before we hit the 36,000 miles and he said that I was good up to 100,000 miles. So, we wanna cancel Endurance since there's no sense of paying for both. The big difference is what our co-pay would be if we had to use it. We also won't get free tires.
I wanna stop the payment before it comes out again on the 11th of May. I have called them for over a week and I left messages, but nobody has returned my calls. I understand people are out of work and that they're working at home, but I've dealt with some other companies like Verizon and they still answer their phones even though they're working from home.
Reviewed April 23, 2020
Everything went well with Endurance while purchasing. I had coverage once before with them, so I'm trying to keep it in case anything comes up. The reps I dealt with were nice. The last person I talked to was a lady and she was professional and respectful. She listened to any questions that I had to ask and she answered them. With the COVID virus, they also gave me more time to pay it.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed April 23, 2020
I have a lot of maintenance trouble with my car. I decided to get an auto warranty and I went with Endurance. Their reps were very kind and knowledgeable. Making payments for the warranty by using my credit card over the phone has been very easy. One time, I had to call and get some information to get my car towed. The reps whom I spoke with were super courteous. They helped me and had everything I needed for me to get things done.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Updated review: April 29, 2020
I am changing this to a 5 star review. Endurance went above and beyond to take care of me after my horrible experience with the repair shop. It made me feel like I mattered.
Original Review: April 22, 2020
My transmission claim was dented through Endurance because their 3rd party could find the issue with my car that the Nissan dealership found. Not only did I have to cover the rental cost, I had to pay for the diagnostic testing as well. That’s $225 out of my pocket. When I got this coverage I was assured that there was no red tape and I would it would be no issues with coverage. Being that I am a first essential personnel, I need my vehicle. It’s terrible that the coverage I paid for is not helping me in this dire time. Horrible and rude customer service to boot. After referring 6 friends to them, this is how I am treated. Please beware of this company. They will find any reason they can to not cover your claim.
We want to thank you very much for updating your star rating.
we are happy that we were able to help you have a better experience with your company.
-Customer Experience Department.
Reviewed April 22, 2020
The reps explained and answered all of my questions pretty well and I decided to go with Endurance for the price and the reviews that I've seen online. The cost of it on a monthly basis is around the same amount that I was actually saving for car repairs – $130 a month. The majority of the reviews were also good. In fact, I haven't seen any negative remarks about the company. Then when I was reading the contract, I found that the warranty covers a lot of the essential items, like the main components of the car. It'd be kinda costly if I wanted to repair it by myself.
Reviewed April 22, 2020
I found Endurance on the ConsumerAffairs website -- it is one of the recommended ones. I have had several extended warranties over the years, so I knew what I was looking for. I was looking for what the coverage is, where I can take it, and what I have to go through to claim. If I have a problem with trying to process something, then they are not worth a dime. Purchasing was very easy and simple, and there was no high pressure. They offered what they had and what they could offer me, and we went from there.
Thank you so much for this 4-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed April 22, 2020
I was looking out for the top 5 policies online. I got the Endurance $3,500 for three years and it covers for five years or 143,000 miles. The representative was very polite. I'm pretty picky about stuff like that and they were good with their responses. It’s better than I expected.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed April 22, 2020
Endurance has the top ratings and they're very easy to work with. The process was fast too. Everything was answered and in 20 minutes, I bought the warranty. It's good.
Reviewed April 21, 2020
Previously, I had another auto warranty provider but they stopped taking payments out of my account. They changed the name of the biller taking the payment out and I didn't like that. Plus, I couldn't get a hold of them. I found Endurance through ConsumerAffairs and I went with them. Customer service at Endurance seems to be a bit better. I like that I have one person to talk to when I call them and that I have his number. They cover more things on my truck too.
Reviewed April 21, 2020
I did an online search and based on the vehicle I had, Endurance was my best chance of obtaining some kind of insurance. The process of signing up with them seemed fairly simple. I tried to be clear with the reps because I have not a stock vehicle. So, they were able to check into all of my questions at the time and get them answered. They were able to satisfy my needs with a warranty based on the vehicle I had. They were good about getting quick responses and were able to go to a supervisor to find out if the coverage was there.
I paid for a different company's insurance and then when I went to Endurance, I came to find out the policy was never valid because I have oversized tires on my vehicle. If those questions would've been asked originally, I would've never signed up for that one. The Endurance reps asked a lot of the appropriate questions but they could be a little bit more thorough on the questions they asked pertaining to the vehicle. I was able to ask the questions because I had already dealt with another company.


