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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    How do I know I can trust these reviews about Endurance Auto Warranty?
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    Page 101 Reviews 14775 - 14925
    Verified purchase
    Contract & TermsCoverageTechSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed June 24, 2020

    I looked around, saw half a dozen companies and I happened to see Endurance Auto's literature. Having a 13-year-old vehicle, it seemed to make some good sense. The main reason I got the warranty is the offering of being able to repair things that go wrong with my car, potentially without a lot of out-of-pocket costs. I have the one that I pay for as long as I own the vehicle and I do monthly thing on a card. The terms of the agreement, which they have in writing, were what I desired. I wanted the major components covered, and I wanted to be able to go to a place of my choosing, even if it had to be a dealer. The salespeople also promoted it as being a bit more inclusive and a little less restrictive than other warranty offerings out there.

    It was professional. I bought other things online before, like most people, and the person endeavored to do all they could to get me to buy it. It was a bit of pressure there, but I pushed back and asked what they could do for me price-wise and terms-wise. It’s a give-and-take. I lived in Latin America for many years and I learned the art of negotiating. Most Americans don't know how to negotiate. They see a price, they pay it. To me, the asking price is the starting point of the negotiation. If it's a good deal for me, then it's a good deal.

    Also, these companies come and go. Corporations are big. They have a lot of money, they have lawyers, and they have HR. I don't ever cry for corporations. It’s what you can do to the individual who you are offering the product to that truly defines how flexible, as well as good, a company is. We were able to negotiate the price, which was a big plus. They gave me a veteran discount as well. I’m presuming that was something in the quiver of offers they're allowed.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Douglas,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageStaff

    Reviewed June 24, 2020

    My brother owned the same vehicle and he had issues with the engine at only 80,000 miles. Mine has 116,000 right now and it's running good, but it kinda freaked me out. I figured it was time to get an extended warranty on it. The rep was very good about telling me the warranty. He also told me that I could transfer it over.

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    Verified purchase
    Refunds & PayoutsStaff

    Reviewed June 24, 2020

    The rep from Endurance whom I worked with was amazing and nice. I got a pretty good package from her and paying for it by auto-pay was really easy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Samuel,
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceClaims HandlingStaffRatesTransparency

    Reviewed June 24, 2020

    I was in need of a service package and when I googled warranties, Endurance popped up. Their ratings were pretty good. The customer service was the determining factor that made me go with them. I’m a veteran and had a traumatic brain injury. Sometimes, it’s hard for people to understand what I’m trying to say, but the rep was extremely patient and understanding. I figured anyone with customer service like that has to be good. They explained what you had to do before you could file a claim and what to do when it was time to file a claim. They were very thorough in their explanation and they made it easy to understand, which is saying a lot.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsRatesTransparencyHonesty & Transparency

    Reviewed June 23, 2020

    Updated on 06/24/2020: I just received my first call back. This was from Lee stating he was the manager, in fact he stated he was the ONLY one I would be able to speak to at Endurance. Of course claiming, "We cannot approve your claim due to lift" on my truck. Apparently the conversations and emails they have are lacking in its entirety. I had at least 5 phone calls prior to actually entering into a contract, the lift was discussed, according to Endurance it did not exceed its limitations beyond their scope so I was considered not modified by their scope to which I responded NO to that question during the verification process. I explained also in January the same truck with the same lift was at the dealership and that was discussed.

    He then claimed, "It's not on your paperwork," I find that very difficult to believe as it is on the paperwork from the dealership, in a voicemail I have from dealership, Jordan G (at Endurance, manager). Outrageous. I told him I hope that phone call was recorded and I am telling him I expect him to go back through and come up with a figure on every dime I spent with Endurance and I expect a full refund and I will pursue the rest in a different way with someone else. That is when he stated "I am the only one you will be able to speak to".

    I told him a few times to stop talking as all I needed him to do was come up with a figure and it should match mine and provide me a refund of every dime I spent with Endurance and I want the refund by the end of day today. He kept on then raised his voice to which I responded to stop. He wasn't going to raise his voice. While in the car with my husband his voice escalated loudly. We had to turn down the volume in the car :-(.

    I will be going through my bank records as I said I would, I also told him I wanted to be emailed that he has my correct email address that I no longer wanted to speak with him on the phone as it was pointless. I will say this. I will keep pursuing this, companies like this I realize this is how they make their money however to take advantage of people then develop a case of amnesia and lose all the information relating to an issue and keep only what values them is outrageous! BE warned. This company will NOT provide what it says it does. I will give them they have a great sales tactic however they do NOT back it up with good HONEST customer service.

    Original Review: I have to say here we are again. After the above issue I was contacted by Jordan ** (manager I was told) who provided a local mechanic shop to me. The first time my truck was in it went to the Ford Dealership. I was then told their prices were too high. We had a few things fixed on truck in the gap to where we are now. Now, 2 weeks ago I took truck to the requested mechanic shop and here is where it all falls apart. First they had to try and diagnose as the truck died while driving and was running really rough, which is why we brought it in. Once they did some tests they needed authorization to remove the valves (I believe that is the name) to test engine further. Trying to call in was a nightmare, no one returned calls to the mechanic, I tried calling left Jordan a message as well which I still have not received a response.

    FINALLY 2 weeks later he has what is needed to further test. From there mechanic called AGAIN and was told they will send an aduster out in a few days. A FEW DAYS, cannot even give the decency to schedule so this can be properly discussed. Yesterday I received a call from Endurance, couldnt make out the guys name as he spoke like he was sleeping. He told me to call the mechanic shop to have them call into Endurance to speak about the full report they received from adjuster. I asked what was going on as I dont know and have not heard from either the mechanic or Endurance. He would not tell me just told me to call the mechanic to have the mechanic call them. RIDICULOUS however I said ok. I thought the shop had been closed for the day as it was 5:32pm (CST). I called and the mechanic was open (they close at 6). I was then told Endurance told him there is NO coverage at all on my truck due to a lift. This is complete insanity!

    When I spoke to your customer service and Jordan as well the lift on the truck was discussed. I was told they do not cover suspension due to the lift and I was perfectly fine with that. After a few exchanged emails the plan picked for this truck was only to cover the engine/transmission and I felt comfortable enough to have some sort of protection if I ever needed it. Here is where I now believe, after these recent events, this company and their coverage is complete BS. I am not the only one that has had issues such as this, just read all the reviews you will find them if you dig. To be told I have NO coverage on my vehicle at all, I have been paying for covereage they now say I do not have. THAT IS OUTRAGEOUS!

    I will make this situation public, I want someone to resolve this issue you cannot take money to cover a vehicle which you are well aware of what the vehicle is.... I also know this about my truck as Endurance spoke to the dealership it was previously at and was told the same thing regarding the lift on the truck. The dealership specifically spoke of the lift so Endurance CANNOT now come back and say they did not know. No one calls back, no one resolves anything here how can you take money and then throw your hands up and create more loopholes to protect yourselves????

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    Verified purchase
    CoverageStaff

    Reviewed June 23, 2020

    A buddy of mine has Endurance on one of his vehicles and he said they’ve taken really good care of him. I've done my research and talked to several different companies. They just kept badmouthing. I've found nothing but positive things about Endurance on the internet and the people that I’ve talked to, which was the reason I went with them. The Endurance rep was very knowledgeable. the coverage was very well explained. The people were so pushy, but that was with all the companies. It wasn’t just Endurance. All in all, I'm very satisfied with the Endurance warranty. It was a very pleasant experience.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Joseph,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaffRates

    Reviewed June 23, 2020

    We bought a Kia two years ago and at the time, we were told it had the remainder of the 10-year, 100,000-mile warranty on the drivetrain and engine but at 50,000, the bumper-to-bumper would run out. Then I had a problem with the transmission. It ended being just a little bit low on fluid. But when I asked what my warranty would cover in all that, the rep said my warranty expired at 50,000 miles. I asked what about the engine, transmission and drivetrain and he said it all expired at 50,000 miles. That was really a shocker. So we went ahead and started looking at different companies and seeing what was what.

    It was really smooth, quick and easy working with Endurance. They were the third company I called and they had the best rates that I found out of all the different policies that were offered. Everything I was looking for in the coverage was there too. I haven't tried to make a claim and I hope I don't have to make one ever but I would hope that it would be as smooth and easy as was advertised and described to me.

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    Verified purchase
    PriceStaff

    Reviewed June 23, 2020

    Endurance's rep reached out to me and he was awesome. I went with them the monthly cost of my plan has been affordable.

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    Verified purchase
    CoveragePriceStaffTransparency

    Reviewed June 22, 2020

    Endurance covers more stuff than a lot of warranties and they’re pretty transparent about what they’re covering and what they’re not so I chose them. I wanted as close to a factory warranty as I could possibly get for a vehicle that was out of factory warranty and it was great with their rep. The monthly cost is high, but it’s less than a car note. It’s a BMW so, anything that goes wrong with it, you pay about a grand at least.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffBillingRates

    Reviewed June 22, 2020

    The Endurance sales rep on the phone was very helpful and friendly. I appreciated him taking the time with me. I signed up with a different company a few days earlier but something seemed like I didn't I wanna go with them. I really shouldn’t have signed up with them immediately but I was able to call back and cancel it. When I talked to the Endurance rep, he was more thorough. Their price was cheaper for the same coverage, too. For payment, I just told them to put it on a credit card. I also figured when I need something concerning the car, I can just call them.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Michelle,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed June 22, 2020

    My wife drives the vehicle. I'm in the military and I travel a lot. So I wanted to make sure that if something was to happen, she wouldn't have to worry. She could just take it to the shop and she would be covered. Endurance came back with the things that they could possibly do for me in reference from a standpoint of bumper-to-bumper for the vehicle. But I didn't get enough information from them and I was not informed of a lot of things until I actually called them back.

    Endurance should explain to me everything that the product could do for me or what it couldn't do for me and their rep did not do that. I received the policy from Endurance Auto Warranty through email and I started to look a couple of weeks later. When I called back in to ask questions, I told them that I was not made aware of these stipulations in the beginning and the guy over the phone said that the rep should've told me that. He was sarcastic about it. So I felt like they got me and I was stuck with the program which I didn't appreciate it.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed June 22, 2020

    It was as painless as it can be, having to buy an extended warranty with Endurance. I was real pleased with the service that I received in choosing the coverage. And even more so, I was very impressed with the coverage available for the price. They were the best coverage for about the same amount of what I was about to purchase through CarShield. I'm not gonna say that all of CarShield’s employees are the same way. But the gentleman's attitude towards me and their customer service compared to Endurance, is what changed my mind.

    I couldn't pass up the coverage and the kindness. It makes all the difference in the world. So I paid the extra $20 to go with Endurance, which also in the long run I'm very, very glad that I did because the service department of the dealership that I purchased the vehicle from would not have accepted CarShield. It's not under their list of extended warranty provider coverage people. I've been pleased and satisfied with Endurance so far.

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    Verified purchase
    CoveragePricePunctuality & SpeedBilling

    Reviewed June 21, 2020

    My vehicle is an expensive vehicle and it was getting up in mileage so I decided to get extended coverage and Endurance was the first on the list of the top 10. The person I talked to was very nice but they need to come down on their time that they want customers to wait before anything takes effect. And the mileage is way too high. I gotta go 1,000 and I gotta go for 45 days. Everybody else out there is a lot lower than that. With CarShield, it’s 500 miles and 20 days and they’re within dollars of each other for monthly payment. Also, Endurance didn’t take out the payment when they were supposed to. I lost my deposit on it and I went to a different company.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffBillingRatesCoverage - Components

    Reviewed June 21, 2020

    I called three different companies searching for a warranty. The customer service reps I worked with at Endurance were very helpful and courteous. When I told them to call me back, they called me back. Plus they didn't say I have to sign up right then. They didn't pressure me. Though their price wasn't the cheapest, it's fair. Their rep set up automatic payments for me. I got bumper-to-bumper coverage besides the normal wear and tear. Things have been great so far.

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    Verified purchase
    Sales & MarketingPunctuality & SpeedStaff

    Reviewed June 21, 2020

    My vehicle is a 2016 Chevy Tahoe. So, it would probably be safe, especially it being a family vehicle, to have an extended warranty on there. The representative from Endurance was very confident. Dealing with them was quick and smooth. There were some discounts that were available that we got applied.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Ryan,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceCoverageMaintenanceStaffBilling

    Reviewed June 20, 2020

    CarShield was a blowout. They refused to fix my car. I looked on the internet and asked for some of the best companies and decided to go with Endurance. Their guy was pretty knowledgeable. We signed up that initial day but then there was no other interaction. It’s like it was just a number. Now, I’m wondering about my $200 and some and I don’t even know when my next bill is. They haven't called or written to me. I think I’m gonna just go ahead and drop them. They can have that $200 and I wish them well with that.

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    Verified purchase
    Customer ServiceTechPunctuality & Speed

    Reviewed June 20, 2020

    The lady from Endurance talked a good game. She said that I will have no problems and no worries, but my car is in the shop and they didn’t proceed. They bargained. So, I cancelled my contract. They still ain’t called me back yet. I’ve been waiting on a call from them for almost a month now. I did this person and that person and they tried to send me to these people, and you can never get through.

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    Verified purchase
    Staff

    Reviewed June 20, 2020

    Endurance was the first one that came up with my search when I was looking for somebody that offered a warranty for my diesel truck. They seemed knowledgeable about things and it’s been good so far.

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    Endurance Warranty
    Response from Endurance Warranty

    "Thank you for the 5 star rating."

    Verified purchase
    CoverageSales & MarketingStaffBillingRates

    Reviewed June 20, 2020

    Endurance has the best rate and coverage. I went with them and their sales rep was very knowledgeable about what they were offering for my vehicle. She ensured me that the warranty I was choosing would be the best one to fit my needs. During the purchasing process, everything was online and I had to refer to those things. I was in the dark about my downpayment though. When my first payment was due, the rep was offering a 250 voucher for purchases but I wasn't clearly understanding how that worked. Still, I was okay with the payment plan I got. Everything went well when I went with Endurance.

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    CoveragePunctuality & SpeedStaff

    Reviewed June 19, 2020

    I asked for bumper to bumper. They explained to me what wouldn’t be covered under that. 2 months later I had some kind of suspension problem. They denied the claim. Now the strange part. When they sold it to me, they mentioned that my coverage included suspension.

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    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedRatesRental Car

    Reviewed June 19, 2020

    Endurance Auto Warranty was within the price range and purchasing their coverage was fine. My AC started blowing more hot air. So I contacted Endurancee and they told me to take it to Meineke or to a person that uses them. They didn't give us any list of people to use so we had to find somebody on our own. We took it into Meineke and they told us what was wrong. That was a good five hours and then we wouldn't let them keep the car 'cause I didn't have a rental car. Then Endurance said that they were gonna the parts that they wanted Meineke to put in our car. So I had to wait a couple of days before it was delivered to Meineke. Once it was delivered to Meineke, it was all day.

    I was supposed to get a free rental car when my car was in the shop but they couldn't give me the rental car until things were situated and processed. There needs to be a better system where as soon as you take your car at the shop, you can call insurance and set up the rental car. But they wouldn't do that without Meineke looking at the car first, saying what was wrong and doing the claim that way. I was without a car for the whole time that the car was being fixed.

    Endurance should talk to the consumer and allow us to set up the rental car. I asked for Enterprise because we were leaving the car at the shop and they can pick us up but Enterprise didn't even listen. They said that it was Hertz. Then when I set up the rental car, we called Hertz and their response was they didn't have any cars available.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed June 19, 2020

    The rep on the phone made me aware of all the different rules. They also give you a 250-dollar Walmart card and I’m still waiting on that. Other than that, everything went fine. It is very important to have an extended warranty for your vehicle and I initially looked at three other companies. It seems that Endurance covers more of the essentials than others. But I also signed the thing that I have to have 30 days and a 1,000 miles first before I use the coverage. I think the 1,000 miles shouldn’t be there because you could have been in a used car place and everybody usually does something to fix up the car when they first get it to make sure it’s straight before you really start to use it.

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    Verified purchase
    Jose increased rating by 2 stars.
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff
    After a positive interaction with Endurance Warranty, Jose increased their star rating.

    Reviewed June 19, 2020

    I wanted to make sure that my car was covered for the next five years because I plan on keeping this vehicle and insurance won't cover the drivetrain and stuff like that. I read a bunch of feedback about the Endurance Auto Warranty and most of them were positive. I noticed there are thousands of companies right now offering extended warranties but a lot of them are using celebrities to try to pitch their market. Endurance didn't have all that.

    But when I talked to their rep, I almost felt blindsided. He was pushing it then later, I read an ad where it said they were offering a money-back for signing up with them. But I was never offered that and that was crappy. It reminded me of the cable industry as they do the same. I really felt that the guy that I was negotiating with just wanted to hurry up and get this deal on the books. But I wanted to get the extended warranty and I had already chosen Endurance as the provider I was gonna use. He had the salesman mentality and he made the sale because I'm paying for the next two and a half years.

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    Verified purchase
    Customer ServiceContract & TermsTechPriceBillingRates

    Reviewed June 19, 2020

    When I first purchased the warranty, the provider gave me a different price. He told me it was supposed to cost me $99 a month but then it wound up going up to like 105 a month. When I called back to confirm why I paid that much, the dude said that was my agreement. I told him I didn't agree and that wasn't the agreement. He never talked to me about it. But it's easy to make payments. I can make a call and pay them.

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    Verified purchase
    CoverageSales & MarketingPrice

    Reviewed June 18, 2020

    If something happens to my Lexus, it’s gonna cost and I didn’t wanna get any unexpected things from it in case, which was why I was looking for some insurance. In case something happens, I wanna be able to get it fixed properly. The first person I talked to gave me a quote and when I spoke to another lady, she gave me something different. I went with it but I had an issue with who was taking money out of my account. I didn’t know that it was another party that was going to take the money out of my account. I realized that when they took the money out last week.

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    Verified purchase
    Staff

    Reviewed June 18, 2020

    I thought enrolling for the warranty was gonna be harder but it was pretty easy. Once we put the vehicle information, they gave me the right plan for it. The rep was pretty good.

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    Verified purchase
    TechStaffBillingHonesty & Transparency

    Reviewed June 18, 2020

    I had a service contract with CarShield and it was trash. It was said that Endurance was one of the top 10 best ones and I decided to go with them. The rep was honest and he got me more stuff than what the old protection plan had. Making my payment was easy. I just gave them the card number and they withdrew it.

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    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed June 18, 2020

    The Endurance rep on the phone made the process easy. I knew what I wanted. They had the best coverage and payment comes out automatically. With Endurance, everything went well.

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    Verified purchase
    CoverageStaff

    Reviewed June 17, 2020

    When I ended up getting an additional extension on my miles, I changed to Endurance. The purchasing process was very easy and cool. It went really smoothly. The rep pretty much knew everything.

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    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed June 17, 2020

    The warranty runs out on my BMW this month. The maintenance is high on a BMW so I said, “Let me see what's out there.” Endurance was number one and I read up some more on it. When I called and talked with the guy from Endurance, he was really good and knowledgeable. He also said that I could get my money back if I didn't like it. I’m satisfied with Endurance.

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    Verified purchase
    Staff

    Reviewed June 17, 2020

    The affordability of Endurance was perfect so I went with them. Their reps were also informative and friendly. They articulated the different processes, and all my needs were met. Their process was short and simple.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed June 16, 2020

    My original warranty when I bought the car was getting ready to run out. I searched Endurance out and looked at other comments on other warranties. The Endurance rep was very knowledgeable and courteous, which was why I chose them. I got a good price on it and the years I'm gonna have with it. It also covers a lot of stuff. He explained everything well. The payment easy to make but when called in to do the automated payment, it was hard to get through. I had to wait for customer service, but they weren't in. Other than that, I'm very pleased with the service.

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    Verified purchase
    Billing

    Reviewed June 16, 2020

    Endurance Auto Warranty was the number one recommendation for what I was looking for. The enrollment was easy and they got me on a payment plan. But I've only gotten one piece of paperwork. I would have thought they would have sent me an identification card or something that I could use, but I never received anything like that.

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    Verified purchase
    CoverageSales & MarketingStaffBilling

    Reviewed June 16, 2020

    I bought a car and it was out of warranty. It’s a new car to me, so I just wanted to make sure everything was covered. The Endurance salesperson explained everything great, and they worked with me on monthly payments.

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    Verified purchase
    Florence increased rating by 4 stars.
    Customer ServiceCoverageTechPriceMaintenanceStaff
    After a positive interaction with Endurance Warranty, Florence increased their star rating on June 30, 2020.

    Updated review: June 30, 2020

    I canceled my contract with Endurance because I had a 10-year warranty on my car and did not know that and they were absolutely wonderful at refunding my money so I could not get a hold of me at first and I was a little upset but I retract everything I said and my first review. Once everything got settled they were excellent returning my money promptly and they are great. When my warranty is up through the car dealership I will get a warranty with them. I'm sorry for what I said the first time. I was just a little upset. This covid-19 has a lot of people upset too. Thank-you Jordan for everything. You

    Original Review: June 15, 2020

    I was under the understanding that the warranty was up on my car. But last week, I went and got maintenance on my car and I found out that I have a 100,000-mile, bumper to bumper warranty. I contacted Endurance and told the rep that I wanted to cancel. He said that they'd cancel it but I had to do it in an email or a letter. I’ve sent them emails telling them to cancel the contract but they have not responded to me at all. I've told them not to take any more money off my card. They won’t call me back and they won’t do anything.

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    Verified purchase
    CoverageStaffBillingRates

    Reviewed June 15, 2020

    I needed a warranty and I looked at a couple of companies. Endurance had a good rating and I’d tell others to check it out as well. My experience was good when I dealt with their rep. They explained the coverage pretty well and so far, the package is good. I did the payment online and that was okay too.

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    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed June 15, 2020

    I got a used car, and sometimes they give problems. The market is down and work has been up and down and given the times we're living in, I didn't wanna not have the ability to pay for the car if something goes wrong. I looked at Endurance and saw that their history is not too bad. Their rep was very understanding. He walked me through everything and gave me some time to get it. From what I have seen and learned, he explained the coverage to me pretty good. The only thing that I don't have that he talked about was a card that I was supposed to get in the mail. I don't know when that one is coming. I also didn't get a welcome package. But I would definitely tell people to come join Endurance. I've told a couple of people about them.

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    Verified purchase
    TechPunctuality & SpeedBilling

    Reviewed June 14, 2020

    I purchased a vehicle and then out of nowhere, they just put in my contract on my vehicle deal and I got upset because they didn’t tell me about it. So, I cancelled what I had with Ford and then went with Endurance. Signing up was pretty easy. I did it online and I told them what I wanted. Then I made the payment and that was it. It was a quick transaction. It’s my first time purchasing a used car and from what I see online, Endurance has reviews that are much better than any other service contract.

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    Sales & MarketingStaff

    Reviewed June 14, 2020

    I needed a warranty for a vehicle and the information Endurance provided led me to chose them. The salesperson was great.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed June 14, 2020

    I reached out to two other companies but Endurance had a better coverage and cheaper price for what I was getting. The payment plan is awesome. Endurance worked with me as much as they could over the phone and I was very happy with it. The rep told me everything I needed to know and was more detailed. However, going through the process, it was like getting jumped through too many places. I probably was put on hold for five times and waited for 30 minutes. It wasn’t a big deal but that could have probably been improved. Instead of going from one guy to another, just get me to the one guy I need instead of jumping though three others.

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    D. increased rating by 3 stars.
    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceRental Car
    After a positive interaction with Endurance Warranty, D. increased their star rating.

    Reviewed June 13, 2020

    I’m very disturbed and unhappy with Endurance Auto Warranty. My air had suddenly gone out on me. So I took the vehicle in and the mechanic made contact with Endurance. They made us wait almost a week for a decision on whether or not they were going to fix my air. The car was sitting there and I was inconvenienced. I was eligible for a rental vehicle because of the hours associated with that repair. So, I actually went to pick up the vehicle and drove it a few more days until we got word from the warranty company. They basically blamed it on COVID for the delay and the fact that there were so many other people with broken air at that time.

    My mechanic started working on the vehicle and he discovered that there was another issue with the HVAC system that needed to be addressed and he needed to get the door actuator. Endurance denied that, and I had to pay for that in excess of $300 out of pocket. It clearly stated in the warranty booklet that they provided that they would cover actuators. But the person on the phone tried to argue that it was a door actuator for windows.

    In the interim, I had told my mechanic to do the oil change and rotate the tires and tried to put some money into the vehicle. I haven't had the vehicle for a full year yet so I’m trying to put some TLC into it. So I added extra things for my mechanic to do. I ended up putting out more money into the vehicle than the warranty. I spent almost $1,000 and Endurance spent about 800, but they didn't wanna cover the complete repair. I’m not very satisfied. The car is still in the shop. From the time I took the car in and all the hang-ups with getting it approved and then I’d go to this person, this and that person. It was just like I was at the DMV. It just didn't feel right.

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    Contract & TermsMaintenanceStaff

    Reviewed June 13, 2020

    I’ve had maintenance agreements on a couple of my vehicles and Endurance had a better review and writings about them. I thought I'd give it a try. The rep filled me in on a lot of information that I needed to know and I was in agreement with what he was saying about what their company would do.

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    Customer ServiceSales & MarketingPriceOnline & AppStaffBilling

    Reviewed June 13, 2020

    I tried another company and at that time, the epidemic started and I did not have enough money. The guy did not even tell me what kind of services they were gonna offer me. They just said, "Can you afford this? Oh, you can't. Well, how about if I drop it down, can you afford this? Okay. You can afford $50 today, can't you?" I told him to forget it and hung up.

    The gentleman from Endurance sat down, told me all the services and the amenities they provided, who I could call, and what they were gonna offer me. I got a text on my phone and I got emails sent to me. Everything was the way he said it was. There were no questions, no hard sales, and no being rude. He explained the cost of all that.

    He asked questions because I'm a type 2 diabetic, I'm 65 years old and I'm on social security and Medicare. He looked at everything possible and got me the lowest possible monthly payment that was available. He told me, "If you could afford this, here's my number, let me know. We're here if you need us." Apparently, he wasn't a salesperson, but he was a person in charge of the benefits and the questions. He gave me the perspective on everything that they were providing. When I decided I wanted to do it, he put me with a salesperson who got me everything and I ended up paying exactly what he said I was gonna pay.

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    Customer ServiceStaffBilling

    Reviewed June 12, 2020

    I went with Endurance because of ConsumerAffairs and when I called the number, a rep called me back. I gave him information and he talked to me a bit about how it worked then I asked questions and we did a debit account payment. He said he was going to send me some information in the mail, so I can have something written, but I never got any paperwork. They might have given me something, but with the mail going the way it is, I have not received it. If I had to call, I would have to go Google it because I have nothing. I also have nothing saying that I have Endurance, except it’s coming out of my checking account every month. Still, the rep was courteous and professional.

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    CoveragePriceStaff

    Reviewed June 12, 2020

    When I was searching around, Endurance had the best quote to offer. The rep did a good job. He gave me all the options that were available for what I was looking for and some additional ones as well. He explained all aspects of the coverage to me very well. The satisfaction of your vehicle being covered is very valuable.

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    Customer ServiceSales & MarketingPriceOnline & AppStaffRates

    Reviewed June 12, 2020

    I did a quote with CarShield and they just kept bugging me. Their salespeople were nasty. I went on the internet, and Endurance seemed to be a better purchase for me. They were really friendly. They explained things to me and the prices, too. But I never knew when those went into effect. I’m supposed to get a membership card. There were also supposed to have been some coupons they would send over on my phone, but I haven’t seen that.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 10, 2020

    I searched multiple websites and I called Endurance. I have two cars. They did send me a confirmation on one, but they didn't send me a confirmation on the other. They did it electronically. The representative I had was very good. He did everything beautifully. I'm a salesperson. I just kinda didn't like that they have the junior person, then they handed me off to a senior person. That process was kinda cheesy, but both were very talented and very good.

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    Staff

    Reviewed June 10, 2020

    I went back to Endurance after having gone with them before. The reps whom I worked with while purchasing my warranty did a good job.

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    Billing

    Reviewed June 10, 2020

    I spoke with very polite people from Endurance. It seemed like they've done their stuff for a while. As far as the payment plan, they said that it was a two-payment for the month. Everything was answered pretty much.

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    Sales & MarketingStaff

    Reviewed June 10, 2020

    My extended warranty has expired. When I went to the Better Business Bureau, Endurance was highly recommended. They were very professional and answered all of my questions to my satisfaction during sales process.

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    CoverageStaff

    Reviewed June 10, 2020

    My friend is with Endurance and he told me how good of a company Endurance was. They were outstanding. I went with them but I'm about to find some more coverage. They have to be more detailed about the service that they're issuing because I think I bought the wrong coverage. They weren't very detailed with me on it.

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    CoverageRefunds & PayoutsBilling

    Reviewed June 9, 2020

    I have been a elite member of Endurance since January 2020. I attempted to place my first claim in June 2020. Due to being away from work I have not needed to drive my car and will be returning to work soon. My coverage was denied because I have not driven the car a thousand miles due to the Covid outbreak. I have continued to pay my monthly bill even through all this trying time and it was still denied reimbursement of my repairs. This is the worst company in America. No exceptions could be made while myself and the country goes through these crisis.

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    Sales & MarketingPriceRates

    Reviewed June 9, 2020

    Endurance Auto Warranty's pricing wasn’t that bad. I found it on Facebook, and I had checked with a couple other companies. Something just said, “This is the one you want.” So, I went with Endurance. They answered everything I asked. They didn’t hesitate and did exactly what I was expecting. The only thing was, I kept asking them what it runs monthly and they kept trying to sell me. I was already sold, I just wanted to know the price of it. And then we talked about that, finally.

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedMaintenance

    Reviewed June 9, 2020

    I had a horrible experience with these guys. I'm discussing my options with an attorney to recover the cost of replacing the transmission in my 2014 Silverado. They denied my claim saying the condition was pre-existing. The garage that installed my new transmission, Northeast Transmission, totally went to bat for me arguing that the damage could have happened in 1 day or over 3 months and therefore wasn't necessarily pre-existing. I satisfied all terms of the contract including the 1k mile/30 day wait period as well as Endurance's endless requests for invoices of services having nothing to do with this issue which I happily produced. Horrible customer service. They've tried silencing me twice by offering a new contract with a gag order attached and another letter offering the return of my premiums also with a gag order attached and refused to reply to my BBB complaint. Shady company!

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    CoveragePriceStaffRates

    Reviewed June 9, 2020

    I got a good price and coverage with Endurance. The specialist answered every single one of my questions. He was able to help me out and pick out the plan that I needed without having unnecessary stuff or paying more for no reason. I’m pretty satisfied. They cover most of everything.

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    Customer ServiceCoverageStaff

    Reviewed June 9, 2020

    I typed in best warranty and Endurance was the one that was at the top. Their rep was wonderful. I already got an email of my policy. I’m supposed to get an email for vouchers and I haven't gotten it yet, though.

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    Staff

    Reviewed June 9, 2020

    I went online and just googled Endurance, and when it came up, they were ranked number one. I just signed up and it went real great. Reid, the rep, was awesome.

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    CoveragePriceStaffBillingRates

    Reviewed June 8, 2020

    I have a three-year service coverage with Ford and it’s going to expire soon. So, I wanted to keep my car covered for the future and Endurance was the best rate that was given to me. The price was important to me for the full coverage. The rep answered all my questions and I was satisfied with the way he presented himself and what he offered. It was exactly what I was looking for. The payment is on a monthly basis and I have no problem with that.

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    Customer ServiceCoverageSales & MarketingPriceStaffBilling

    Reviewed June 8, 2020

    I bought a 2017 Cadillac and it has a poor reputation. There is a lot of stuff going wrong with it, so I wanted to have an extended coverage for it. I was given a quote as part of the financing, which was a lot more expensive than going directly to Endurance. Then I looked at about three of them, and Endurance was the best as far as what it offered. The specialist I dealt with was definitely professional and courteous in doing his job, but he tried to sell me more insurance than I wanted. He redirected, nevertheless, when I let him know what I wanted. Making the payments was fine, and the guy who sold it to me took a downpayment over the phone. Overall, I felt a lot better about my purchase after I did it.

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    Customer ServiceCoverageSales & MarketingPriceOnline & AppStaffBilling

    Reviewed June 8, 2020

    My sister has a car like mine and she’s having issues with it. I decided to get a warranty. Endurance was my first quote and I didn't wanna keep shopping, and it sounded good. Their rep was great. She expressed all aspects of the coverage well. I’ve been trying to make a payment on the thing and I can’t get through on the app. The app keeps saying something happened, so the app doesn’t work. Then when I called, there's nobody in the office for the payment. Having a warranty is a security in case something happens, and it works well with what's going on during the Coronavirus because the deductible is cheap.

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    CoverageSales & MarketingPrice

    Reviewed June 8, 2020

    Endurance gave me a quote on a coverage plan and it seemed okay. I can't use the coverage during the first month. Still, I'm satisfied with them.

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    Reviewed June 7, 2020

    I originally had Toco, and I happened to check out Endurance and a couple other ones. Endurance seems like they had a little bit more benefit than what Toco had, so I went with them. I never had a problem with Toco but Endurance had a little more benefit that I like. Working with Endurance was easy and they were pleasant.

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    Staff

    Reviewed June 7, 2020

    I looked at them and I liked what they had to offer. The rep made everything perfectly clear. He explained everything to me. It was a good experience. I’m totally satisfied with the package that I got.

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    Customer ServiceStaff

    Reviewed June 7, 2020

    I like Endurance very well. I was searching online and between them and another company, they were fairly close to about the same. I just happened to call Endurance first. The rep was very good. I know he was working at home and everything that I had to do, he had to do it. He couldn't transfer me to another department. I was good with what he said, which was how I got them.

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    Claims HandlingTechPriceStaffBilling

    Reviewed June 7, 2020

    Endurance is one of the more expensive auto warranties but they spread the payments out longer so it's a smaller monthly fee. The fee is directly tied to how long the car is kept. If I sell the car, I can pass it on to them and they can keep paying it, or I just cancel it. The reps were a little bit cold, just very business-like, but they were very professional. When signing up, the information they send is more about how they treat the information and who they are. There isn’t any indication of this is what to do if there is a claim. I had to nose around on the web to find out how Endurance would actually even file a claim if the service is needed. Also, there should be a membership card to show a mechanic or a rental company or the tow truck driver.

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    Staff

    Reviewed June 6, 2020

    The purchasing process was pretty cut-and-dry and very informative. The rep did a very good job of convincing me. I signed up for service. He said that they would send me a free oil exchange as a perk but I didn't receive that. Other than that, all was well.

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    CoveragePriceStaffRates

    Reviewed June 6, 2020

    We looked around and we liked Endurance Auto Warranty's pricing. Their specialist was professional. She explained the process and the coverage is pretty good.

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    CoveragePriceStaffRates

    Reviewed June 6, 2020

    Endurance was pretty much recommended across the board. A couple of people I’ve talked to recommended them, and their prices were pretty fair. So, it kinda worked into my benefit of my newer truck I have. The person I spoke with was good, very informative, gave me pretty much all the options of what I can have for my truck and was pretty patient. Endurance pretty much covered everything that’s on my truck. I have a diesel and it’s lifted. So, I have extras on it, and everything is covered underneath of it.

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    Customer ServiceTechPriceRefunds & Payouts

    Reviewed June 6, 2020

    I heard about this company through ConsumerAffairs and it was the one that was top-rated. After talking to Endurance, they were a better deal as opposed to getting through the dealership. Their customer service was fine, and it was easy to purchase it. It can always be cheaper but you get what you pay for.

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    PriceRefunds & PayoutsMaintenanceStaffBilling

    Reviewed June 6, 2020

    I have a newer car and it's a diesel which is more expensive. I wanted a warranty just to have a little bit of extra peace of mind and knowing that if there are gonna be repairs that I would have a company. I spoke with Martin and he was a good Endurance representative. He kinda advised me about the product and told me the general ins and outs. I was given two options for payments. It was either pay monthly or pay all upfront. I elected to pay monthly. It was a $208 deposit and the rest of it was $90 or $99 a month.

    The one thing that they didn’t specify or clarify is the vouchers. They said they were gonna give me a $500 voucher. But no one explained that it was broken up into two segments of $250 at semi-annual increments or that you have to go onto this website to do things specifically like make selections and kinda go through all that hassle. It was presented to me as if it was going to be essentially a gift card that I could just use like one of those prepaid debit cards. Knowing that upfront would have definitely been a difference-maker with my decision to purchase.

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    CoveragePriceStaffBillingRates

    Reviewed June 5, 2020

    I just bought a extended warranty (Supreme) after shopping around. Endurance has the best warranty and payment plan. I was able to negotiate a great deal on the best warranty and my rep Joe ** did everything to meet my needs. My new car warranty expires in July. I will now have coverage for the next 6yrs at a great price. They did everything to do better than the competitors I shopped with and I am very happy.

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    PriceStaff

    Reviewed June 5, 2020

    What Endurance offered was a pretty good deal. I dealt with a couple of reps. It went on for about two weeks before I finally made a decision. Each of them were very professional and courteous and they did a good job. They took some time out to go over each plan. The monthly cost could be a little bit less, but it is what it is.

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    CoverageTechBilling

    Reviewed June 5, 2020

    One of the other auto warranty providers I was considering said they allowed their mechanics to use used parts when they work on cars. That was not good so I went with Endurance Auto Warranty. Making payments for the coverage was easy. So far, everything has been smooth. I have already recommended Endurance to a couple of people.

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    TechPriceStaffRates

    Reviewed June 5, 2020

    We are very happy with Endurance Auto Warranty. It was a good experience. Their price is good. It took me about 10 days before I even picked up the vehicle but I already had Endurance already in process. I already have made the decision with Endurance before I even picked up the vehicle. The specialist took his time with me. He explained everything to me. He was very good. Endurance is the way to go. It is easy to understand and very simplistic-- you would just go to your dealer and you hand them the card that's given by Endurance, though I haven't received mine.

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    Customer ServiceCoverageTechPriceMaintenanceStaffBillingRates

    Reviewed June 5, 2020

    I've always bought used vehicles and an extended warranty from the dealership. But the dealership didn't offer what I thought was a fair price for one. I started searching around and I called a couple of places. I started searching online and through all the reviews, Endurance seemed to be the better of all of them. The rep during purchase was very helpful. He gave me three different options for payment. He explained all the ins and outs of the warranty, what it covers, what it wouldn't cover, and what my part of it was as far as I need to do the maintenance on my vehicle. I can't just assume that I'll never have to change oil again, and then the engine blows up, I'm gonna get a new motor. That's not how it works, so he was very informative.

    If I have an issue with my vehicle, I'll take it to a certified mechanic. Normally, that's gonna be the dealership. I spoke about this with the rep. Most people don't prefer you bring the car to the dealer, but the dealer actually does. When you bring it to them, they know it's gonna get done correctly. At that point, it'll be $100. They'll go ahead and do a thorough inspection to see what actually the problem is and what parts actually need to be changed. I've used the extended warranty on another vehicle I had before and it was a very easy process.

    If I didn't have an extended warranty and something were to happen, I don't have the money to replace a transmission. I'm a single provider of a family of five, and to be able to afford a brand-new car it's out of my price range for what I need as far as a truck and so forth. And in order for me to have something I can actually use, I definitely have to go with a vehicle somebody else has used. I don't know actually what's going on with it but having that extended warranty gives me peace of mind.

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    Reviewed June 4, 2020

    I read some of the reviews and stuff on the internet that was why I selected Endurance. They were pretty straightforward with everything I asked. I was trying to get my extended warranty and it seemed to be reasonable and acceptable.

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    StaffBilling

    Reviewed June 4, 2020

    I wanted to see what options there were and looked online. I looked up a couple of reviews and went with Endurance. The rep was pretty thorough. He went over the details as far as the monthly with the 100 and the down payment.

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    CoverageSales & MarketingPriceStaffRates

    Reviewed June 4, 2020

    I was looking at some of the different policies online and Endurance had a very good rating. We have a Toyota Prius and I wanted to make sure all the stuff on the Toyota Prius were covered. Their rep was very helpful in explaining all the different stuff. We got what we needed at a very affordable price compared to some of the other warranty companies. Endurance is also in our state, which is in Illinois, and that was important to me. I was initially gonna go with another one but I found out all they are is like a broker. They hook you up with another company. They're not really the company like they advertise on TV.

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    CoveragePriceStaff

    Reviewed June 4, 2020

    My son had Endurance and it was really good insurance. I also signed up, and the reps I worked with were really good and very helpful. They went over different plans with me. The monthly cost is affordable.

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    CoveragePriceStaff

    Reviewed June 4, 2020

    I went with Endurance and during the 30-day period they weren't gonna cover my vehicle, we had a couple of things happen. The cost was $2,300 and we're now trying to see how we can get our only car fixed. Still, the rep whom I worked with during the sign up was so nice. It was a wonderful experience talking to her.

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    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceTimelinessRental Car

    Reviewed June 3, 2020

    I have 2015 BMW X, I realized I needed an extended warranty after manufacturer's warranty had ran out, I researched the top extended warranty companies and came up with Endurance (although I did not like their short rental car benefit and the fact that it is an reimbursement, but overall they seemed like my best option). I purchased September 2019, the secure plus plan.

    Fast forward to Sunday, 5/17/20, I was going to get something to eat and stopped at red light, heard noise when pressed brake, I pressed on gas to accelerate. I heard even louder noise. I immediately stopped and put hazard lights on, luckily I was in the lane closest to curve, so I got out and called for tow truck. It was a Sunday, so I had my car towed to in front of my house because wanted to contact Endurance to make sure they were ok with me taking my car to BMW dealer. I took off work, contacted Endurance requested tow truck and asked was ok to take to BMW dealer, they replied as long as dealers service department was certified to ASE certified that what was important, to which my dealer was certified.

    So my car arrived at dealer 5/18/20. The next day dealer sent me a video diagnosing the problem, mechanic stated driveshaft broke and caused a crack in transfer case and crack in transmission and all 3 would need to be replaced. I had mechanic relay that information to Endurance, they said they will send out adjustor and would take 24-48 hours. I called Endurance 5/22/20 to check and see if adjustor had been out to look at video, waited on hold, for an hour +, then took option for someone to call me back, I did receive call back and there was no new info. I called again on 5/26/20 and was notified adjustor had turned in report, but they need to discuss report with mechanic. I called mechanic and ask can they please call Endurance because I want to get this process started.

    The next day my mechanic called and said Endurance approved claim for driveshaft, but denied claim for transfer case and transmission. He stated he does not see why they would deny, and cost was probably the reason. I immediately called Endurance and they said adjustor denied claim for transfer case and transmission because of a worn universal joint. They said universal joint was worn and because it was so worn I was driving on a faulty part, stating continued operation, I kept stating that made no sense, there was no way they could determine nature of universal joint and also the universal joint is covered under the contract.

    They just kept stating continued operation, as if I knew universal joint was going to break but kept driving on it, I had recently had car checked at BMW in September 2019 and there was no report of anything that was wrong with my car. So that assumption was wrong. I kept asking how did this make any sense, then I requested to speak to a supervisor, they said they were in a meeting and will call me back, that was 5/26/20.

    I called back the next day 5/27/20 and was told again supervisor was busy and they would call me back, no call back, tried again on 5/28/20, same thing, I came across ConsumerAffairs' website was going to write a scathing review, but I saw where there was someone replying back to positive and negative feedback offering a number, so instead of writing review I said let me get number and call. I spoke to someone and they said my case was under review for managers to look at it and someone would call me back that day for sure. No call back that day. I called again Friday 5/29/20, the same said a manager/supervisor would call me back.

    At about 5pm Friday, I did receive a call back from manager/supervisor. He basically cited the same thing about continued operation and pointed to clause under filing a claim, but I said that does not apply, because as soon as I heard noise. I stopped operation and put my hazards on. After about an hour of me saying how the denial did not make any sense, he offered to have his guy source use parts and maybe different place to my car, but I would still have to pay for the two parts because they still refused to cover claim. I said ok, hoping they could find cheaper and decide to cover, that was 5/27/2, it is 6/3/20 and I have not heard any response back.

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    Customer ServiceCoverageTechRefunds & PayoutsBilling

    Reviewed June 3, 2020

    My car is a 2008 model and it's in very good condition. But eventually, something is going to go wrong that I won't be able to pay out of pocket. I liked the options that Endurance offered. It was explained to me that if I get stuck away from home that I would have hotel and food coverage. I also like the roadside assistance and towing included. They answered all of the questions I had at that time, and when I found a few more questions, I called and it was answered right away. I'm very pleased. The payment is very reasonable, but I called back and changed the payment due date and I was told they could do it. I wanted it changed to the 4th instead of the 11th. But they still haven't taken their payment out yet. I would highly recommend Endurance.

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    Customer ServiceCoverageTechStaff

    Reviewed June 3, 2020

    The representative walked me through the purchasing process. It was good. However, he told me to read the email that he sent me about the coverage. I had a couple of questions that I asked him that my mechanic and my dad told me to ask them as far as the extended warranty. He basically told me which one he was offering me for the most part. He didn’t give me different options and just gave me the amount of miles. It was pretty straightforward.

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    Reviewed June 3, 2020

    The purchase process was good. Endurance's offer was better.

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    Sales & MarketingStaffRates

    Reviewed June 3, 2020

    I had an extended warranty a long time ago on a truck. It’s been a long time ago I had one. I didn’t need it back then, but not I'm retired and feel like I need it for security. It's a smart idea to get it. I was trying to see which extended warranty has the best rating. Endurance was second in line, so they gotta be good. Talking to their rep was excellent. I just loved him. He explained everything that I was getting and what I really needed, and it was very important that I get it. He sound like he made me very comfortable, not like he was rushing. He just bade his time and gave me choices. I don't like anybody pushing everything on me so he was good at that. He also told me about the coupons I’ll be getting in the mail.

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    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffTransparency

    Reviewed June 2, 2020

    If you have an old car with lots of miles, may need this, but.. they consistently send postcards to myself and my mother who have new vehicles with years of dealer bumper to bumper warranty left, telling us 'your vehicle is in need of a vehicle protection update' and if we do not buy their product "you will be responsible for paying for all repairs out of pocket". Thank god I help my mother or she would have fell for it as the postcard comes off as almost threatening. You can tell the call center agents know this is a deceptive sales tactic as they get on the defense fast when you voice your concerns.

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    Customer ServiceCoveragePricePunctuality & SpeedStaffRates

    Reviewed June 2, 2020

    The individuals were highly energized, provided detailed information. Were friendly and straightforward. It took no longer than 20 minutes to complete. Am impressed with speed, knowledge, and energetic friendly customer service. It was also reasonably priced. I have a 2015 Nissan Murano that I want to keep for a while. The mileage extension opportunity was exactly what I was looking for.

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    Claims HandlingCoveragePricePunctuality & SpeedStaff

    Reviewed June 2, 2020

    I went through Endurance's website and I set up with them. Apparently, as soon as they knew that I inquired, it was on some kind of automatic thing. I freaked out a few days ago because I got a letter from them saying that my premiums are going to increase from a 150 to $500 annually. But apparently, that’s just something that they like to send out to get you to buy it. I didn’t get much information about how to file claims, but I got the bumper-to-bumper warranty so I assume that that is going to cover everything. I hope it does because that’s the name of it. And the rep said there was a $100 deductible. That was pretty helpful. Also, she seemed fine, explained mostly what I needed. The warranty didn’t kick in immediately. It kicks in 30 days later. Obviously, I had to wait for my information. But they are friendly and it has been what they said sounds like it makes sense. I’m just a little skeptical. I'll wait until the transmission of my Audi goes out to see.

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    Customer ServiceCoveragePunctuality & SpeedStaffCommunication

    Reviewed June 2, 2020

    I called Endurance about a week ago to use my warranty, and they told me I had to wait for the 30 days as well after they really told me over the phone that it was just over 1,000 miles. There was really no communication. It was more like, “Give me your money and have a nice day.” Their communication and the understanding that they’re there to help need to be improved. I have Progressive as insurance and they constantly send email notifications that say, “You’re insured with us. If you need this, if you need that,” or “Did you know this? Did you know that?" Even though I have not had any car issues and don't need them, I know they’re there.

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    CoverageTechMaintenanceStaff

    Reviewed June 2, 2020

    I did my research and wanted to get additional coverage and the most miles I could get out of a service contract. The best two ones were CarShield and Endurance. I just flipped a coin and it landed on Endurance. The representative was great. He explained all the things about the coverage really well. As far as the beginning part, everything is good. Ultimately, what’s more important is when the car breaks down, I can go to a dealer or a shop and we’ll see how it’s handled then.

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed June 2, 2020

    Somebody actually told me about the Endurance company and they gave me some good reviews. The salesperson was very informative about the product. She took her time explaining to me everything, step-by-step, even the cons. She was very good. Then the people told me the payment was 107 a month. She called me back and said it should 115 so that was her bad. But I said there was no problem.

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    PricePunctuality & SpeedStaffRates

    Reviewed June 1, 2020

    I bought cars over the years but everything's falling apart and I thought a warranty was a good idea. I just bought a car and I was gonna put it on there because that would be the best time to get a cheap rate. So, I went with Endurance. Purchasing was straightforward and quick. There wasn't a whole lot to do but pull out and sign up, and they took care of it.

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    Customer ServiceCoveragePriceRatesTimeliness

    Reviewed June 1, 2020

    Purchasing the warranty was relatively easy. Their customer service was fine. They were pretty decent. They were really detailed about what the warranty covers upfront. They were offering it for a certain price when I dealt with them. It was a deal they were running but I was driving at that time and I asked them if I could call them back. But they told me that if I hang up and call back, I wouldn’t get it at that price. They told me it was only for first phone call price. So I pulled over and I had to pay it so I could get it at the rate that I wanted to get it at. But that was the only thing that I would've changed about my experience. They should have allowed me to call them back at least the same day and be able to keep the same price.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed June 1, 2020

    Even though my miles went up to 68,000, Endurance was able to offer the same thing I had with my policy before it expired. The guy was pretty much professional the whole time. I called a couple of people and went over all the different things that I wanted. Endurance beat out everybody else. It went up about 20 bucks a month, but other than that, it was fine. The better pricing made me decided to use them. I was very satisfied.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed June 1, 2020

    The warranty is for a used car for my daughter who is a teenager. If anything was to break, we wanted her to be able to get assistance. I went online, answered a questionnaire, and it gave me the name of a couple of different insurances. I reached out to Endurance. They called me right away and I felt comfortable with the plan that they offered. Whatever monthly plan we got, I thought it fit us pretty well. So if something was to happen, I felt confident that they would be able to help and we would be able to hold up our end as well.

    The specialist was really nice. I wasn't sure that I was going to get an extended warranty because I didn't feel there was a need. But I also knew if something was to happen, we may not be able to afford everything, being the circumstances with the Coronavirus and our jobs. So, I set up another callback appointment and he called back and walked me through everything and answered my questions. However, I have read more into Endurance, and a lot of people that put bad reviews say that they were denied once they issued a claim. I'm hoping I never have to issue one, but that kinda makes me a little nervous.

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    Customer ServiceCoverage

    Reviewed May 31, 2020

    I googled after warranty warranties and Endurance came up with a list. I read through the different reviews and descriptions, and I picked them up. The customer service experience when I called to make the purchase was good. When considering warranty products, do your homework, look up the different types of insurance and decide what is going to be good for you.

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    TechTransparency

    Reviewed May 31, 2020

    We got our vehicle from a used dealership and they didn't have a warranty there. My girlfriend looked online and found Endurance. We went with it. Their purchase process was easy, but I wish the explanation on how to use Endurance was better. I don't know how to submit claims or how to show my car to the mechanic for it to go through Endurance if something happens to it.

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    Customer ServiceCoveragePriceStaffRates

    Reviewed May 31, 2020

    I had a two-year, 24,000-mile warranty when I got my car from the used auto lot. I went to renew that and the price was astronomical at almost $200 a month. I called Endurance and the cost of their coverage was almost half. I went with them and their rep handled my purchase perfectly. He answered my questions and covered everything that I thought should have been covered. He did a good job letting me know what will and what wouldn't be included in my coverage.

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    Customer ServiceCoveragePriceStaff

    Reviewed May 31, 2020

    My dad gave me an expensive car for Christmas, and it has 100,000 miles on it. It has a lot of electronics and I can’t afford to replace that if it goes bad. I looked Endurance up and did some research. The recommendations made me choose them. The Endurance rep went above and beyond. He called at a really weird time because my husband and I were gonna be on the road. He was very accommodating and called me when we could both talk to him. He was also very professional and explained the policy well.

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    Staff

    Reviewed May 30, 2020

    My car's previous warranty was a factory warranty so that was going to expire. I just wanted to continue with a different warranty. The gentleman from Endurance spent enough time and gave me enough time to understand everything. He answered me very nicely and it was very informative. He was very calm, very professional, wasn't in a hurry and wasn't hurrying me. It was a pretty good experience.

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    CoverageRefunds & Payouts

    Reviewed May 30, 2020

    Buyer beware. This company promises that they will cover your vehicle way past 150,000 miles and they cover gaskets but they only tell you that so you will sign up and take your money. After they have you they don't honor their word. The company also failed to tell me that they had upgrades which gave you more coverage in the beginning. Stay away from this company and I mean far away. You will regret it if you sign up for Endurance Warranty. You're better off saving your own hard earned money for your own repairs. I had a terrible experience. They promised me a refund and I still haven't received it.

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    Customer ServiceCoverageSales & MarketingPriceOnline & AppRefunds & PayoutsBillingRates

    Reviewed May 30, 2020

    Aside from the car salesman at the place I bought the vehicle from, Endurance's price led me to buy their warranty. The purchase experience was great and they were willing to work with me on the different options that they had available. I made the initial payment by credit card over the phone and that was easy. Everything from customer service to purchasing was smooth.

    However, I'm thinking about canceling the warranty because I haven't heard from them. I tried to call a couple of times last week and was unable to get through. The call said they were closed. The follow-up and giving me the information on the package and especially the application is terrible. I was supposed to receive an email with a breakdown of the coverage. I also downloaded the app but that didn't describe the coverage. The app is pointless. They could give a breakdown on my plan for starters, to let me know what's covered, what I'm paying for, and what I'm getting. The app could also allow me to pay my bill so I could see when my due date is and take the payment right there.

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    TechPrice

    Reviewed May 30, 2020

    My car was getting older, and I have a Lincoln and those repairs can be expensive. Someone at a car dealership mentioned Endurance and I signed up with them. The purchase process was fine. If anyone asked, I’d tell them who we went through.

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    Coverage

    Reviewed May 30, 2020

    The initial gentleman I spoke to from Endurance Auto Warranty was a good salesman and getting started was easy and awesome. The coverage plan that I got is pretty much all-inclusive.

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    PriceStaffRates

    Reviewed May 29, 2020

    I bought a car for cash straight-up and my dad told me about Endurance and that I needed an auto warranty. Endurance's reps were good. The lady whom I worked with was really nice. Any question I asked, the reps were right on. Their price was also reasonable compared to other places.

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    Coverage

    Reviewed May 29, 2020

    I have a policy with Endurance, but I haven't gotten a physical card yet. Everything went okay during the purchase. So far, so good.

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    Customer ServiceCoverageTechStaff

    Reviewed May 29, 2020

    I liked my car and it had 100,000 miles on it. It still got a lot more miles to go, so I thought I'd get a service contract. I went online and Endurance had a better review than the other company I was looking at. I also called the Firestone shop and they have experience with Endurance, so that was enough for me. The Endurance rep seemed very professional, very fair, upfront, and gave me the different options.

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    CoverageTechStaff

    Reviewed May 29, 2020

    I recently got a car and it had top mileage on it and the dealership only offered a powertrain but that was it. I needed something more added to that, like an extended warranty. I was referred to Endurance by a family member, and I just went from there with it. Their rep was great, and the policy is too, especially with what I was offered through the dealership was horrible.

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    Customer Service

    Reviewed May 28, 2020

    The vehicle that I had is a 2015 car so I looked to get an extended auto warranty. I called Endurance and I liked what I was told. And talking to them on the phone and getting this thing set up and all that were okay. Everything was very easy.

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    CoverageStaff

    Reviewed May 28, 2020

    Endurance's reps were fine. I had asked a few questions just to understand what was covered and what wasn't. They told me I'll have to do a monthly thing of $99 per month. I have gotten my paperwork. The only thing I haven't received was the voucher.

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    Customer ServiceCoverageSales & MarketingPriceStaffBilling

    Reviewed May 28, 2020

    Stanley was our sales rep and he did a good job. He promised us the book. We turned around and signed up. But once we tried to call him back because we hadn't gotten the cards, we could never get in touch back with him. It took a while for us to get the policy. We got our paperwork last week. They said they were gonna send a book with $250 worth of coupon from Amazon on it but we haven't gotten that yet. They were also supposed to take the money out of our account on the 11th. We already left them two payments. Also, in the book, it said that they were gonna take 100. They took the $100 amount but they got on there 191. They took $8 and $9 too much. Their people don't call you back.

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    Staff

    Reviewed May 28, 2020

    I was looking for a different auto warranty from TV but I didn’t like their reviews. So I looked at the other names on the list. I checked Endurance Auto Warranty and they sounded okay. I figured that they endured long enough and they might be good. The Endurance rep that I spoke with was good and I thought he was the owner of the company. He knows his stuff. So far, the experience was good.

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    Claims HandlingSales & MarketingStaff

    Reviewed May 27, 2020

    Although my initial claim was denied, Endurance was courteous enough to give me a $500 discount and a $500 voucher for future services. I'm looking forward to working with them in the future if anymore problems arise. The staff was friendly and eager to help.

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    Customer ServiceStaffBilling

    Reviewed May 27, 2020

    My wife found Endurance and I called them. Then, we liked what we heard, so we went with them. The specialist we dealt with was nice, and she did a great job. She explained to us and we went on and get it. The monthly payments are fine too.

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    TechSales & Marketing

    Reviewed May 27, 2020

    When I purchased the car used, I bought an extended warranty on it through the dealership. I got my head knocked off on that one. Then it just went out. There’s a warranty that's advertising on TV all the time and when I heard one of those commercials, it drove me to think about getting a warranty. I did a lot of research and it ended up coming up in all my research that the ones I chose are the ones that I should have chosen. My experience with Endurance has been way beyond expectation. If you’re looking for an organization that appears to do and does everything they say they’re gonna do, Endurance is your place.

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    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffRates

    Reviewed May 27, 2020

    When I did my research, Endurance came up as one of the top ones on the internet. The price was also decent, which was why I thought they were the ones to call. It was great calling them to get it set up. I expected that it was gonna be a sales sort of feeling, so I had no problem stepping into it. They were very friendly and nice on the set-up. I asked all the questions from the beginning. I asked, "What if I if this doesn't work and I cancel it, is it a long-term contract?" So, I knew, stepping in, that it was easy to cancel. But after I reviewed everything, I canceled shortly thereafter and that was very difficult.

    I talked to somebody and they put me on the phone with a supervisor. They thought that it wasn't a good thing for me to do. Then, I talked to somebody else about why I was canceling. They weren't just gonna take no, which I understand. They're sales. But it was a little more aggressive than what I am accustomed to. They wanted to go through all of the details. They pulled up the contract and said, "Let's go talk paragraph by paragraph. Let me show you why you're making a mistake by canceling with us.” They also said that my car has so many miles and if I go too much further, I am going to be unprotected. They were talking to me like I didn't know what I was doing.

    The cancellation process itself was not a simple phone call. It wasn't as simple as, "Yes, it's me. Yes, I'm verifying. Here's the VIN number." I had to get something printed and then I had to get something notarized. I took it to my notary at my bank. They looked at me and asked if I was kidding. They thought needing a notary stamp to say you want to cancel a warranty policy was ridiculous. Then I had to scan it and then send it back in. I wasn't very comfortable or happy with the cancellation process.

    Buyer beware when it comes to understanding what's really covered. The vehicle that Endurance's warranty covers has to pretty much break for the warranty to be any value. If you hear ticking in the engine and take the car in for an oil check and determine that the engine is dying and needs a whole new valve job, it won't be covered because they look at that as preventative. If my engine was to seize, fail, and completely break, then it would be covered. There's an inherent danger in having to have somebody driving the car to completely fall apart and break for that warranty to kick in.

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    TechPriceStaffRates

    Reviewed May 27, 2020

    The Endurance rep whom I worked with was not pushy. He answered questions for me. Even though I asked questions in different ways to try and trip him up, he still answered the same way. However, they quoted me one price but when I got my contract, it had a different price. They told me it was 3500 but now they're charging me 3800.

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    CoverageOnline & AppMaintenanceStaffBilling

    Reviewed May 26, 2020

    When I went on Google, Endurance Auto Warranty is the first one that came up, which was why I decided on them. There were different types of warranties and you got one that covers more than the other. But Endurance explained it very well on the website, so that wasn’t a problem. But a lot of times, people get these warranties and don’t know there are different types of warranties that they can get. The lady I talked to was very informative, courteous, pleasant, and very knowledgeable. Endurance was very flexible and allowed me to break up the payments, which was pretty good.

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    Customer ServiceCoverageTechPriceRates

    Reviewed May 26, 2020

    I first heard of Endurance because we were in the process of buying a vehicle. We were having the dealerships tell us a little about the warranty company that they use. One of the dealerships said that they use the number two and number three rated warranty companies. They also mentioned Endurance being one of the number one, and the reason they said they didn’t use them is because of their prices. We decided to go out on our own to find a warranty versus through the dealership because I was told that the dealerships also try to make a profit off of the warranties. So, I just Googled top-rated warranties and Endurance was one of the higher ones. I called a few companies and we compared and that’s how we decided to go with Endurance.

    They did a good job. One of the other ones that I tried to get a figure from touched back with me and they told me to go on Better Business Bureau and check out Endurance’s rating, which actually was not a very good rating. It was a C. So, I called Endurance to cancel with them and to go with this other company because this other company had an A+ rating. And then, the gentleman I spoke with knew exactly which company was badmouthing Endurance and he went into great detail and just made me feel comfortable to where then I decided not to cancel with them. And then, Endurance went in-depth with what was covered.

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    Customer ServiceStaff

    Reviewed May 26, 2020

    I was searching on Google looking for an extended warranty. My husband and I kinda shopped around together and we called Endurance on two separate occasions to see what some of the qualifications were. We also looked up reviews on them. I had to call a few times and their reps explained everything. The customer service was excellent. Everything was good.

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    Customer ServiceCoverageTechPunctuality & SpeedStaff

    Reviewed May 26, 2020

    When I got my car off the dealership, it was a preowned, pre-certified car. And then I paid the extra for the extended warranty. And when that one was really close to coming up, then I got Endurance. Their rep was amazing and really polite. I didn’t have enough for the full amount the first take in my account and so, he took partial. And then eight days later, the rest came out. I really like that. However, he did say there was gonna be a $250 online thing that could be used for Amazon, and I haven’t seen that.

    He happened to call at the right time and at the right place. A few other people have called afterwards and it was really weird because I couldn’t remember the name of the company that I bought from. I then got a call from another lady and she asked me to get in contact with someone for the same thing Endurance was selling. I asked if she was the person that I already signed up for and she just hung up on me. The coverage was perfect. I set up my online account but I’m not really tech-savvy and it was not the easiest for me to navigate. I wanted to go in there and see if the Amazon thing was on there, but I didn’t see it.

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    Customer ServiceCoverageStaff

    Reviewed May 25, 2020

    My car is good with mileage, but it's getting older. When I spoke to Endurance and they were telling me about their coverage, that made me wanna go with them. Speaking with their customer service was good. I'm not looking for something going wrong with my car, but when it does, Endurance is gonna take care of it.

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    TechStaff

    Reviewed May 24, 2020

    Endurance has been very responsive, but when I contacted local Ford dealerships to confirm they would accept Endurance they were either unfamiliar with Endurance or not willing to accept any warranty except Ford.

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    Customer ServiceRefunds & PayoutsBilling

    Reviewed May 24, 2020

    Endurance Auto Warranty was very easy to deal with. The consultant was very nice and she answered all my questions and was very pleasant to deal with. We paid for it over the phone via credit card and it was really easy to do.

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    Customer ServiceCoverageTechSales & MarketingRefunds & PayoutsHonesty & Transparency

    Reviewed May 23, 2020

    I wouldn’t have shopped for Endurance had it not been for the dealership saying that that’s who they recommended, but I’ve told people to go ahead and look to see if they thought that that was a good thing for them. The place that I bought the car from doesn't have warranties. On their site, it gives a warranty company and that’s where I got the name from. I called to ask about this then I bought the policy before I even bought the car. They have good coverage and I already made my mind up that this was what I was going do, and I explained that when I called them.

    In one of the sells, there was a $250 gift card whether you keep the policy or not. The salesman gave that same information to my wife, so I wasn’t mistaken. Come to find out there was no gift certificate. That was a big distinction that one would make and I wouldn’t like it but I can almost get it if someone was trying to get somebody to buy something. I’ve never been a salesman, but the guy gave me some information that he knew to be inaccurate. If he didn’t have the correct information in the first place, then he shouldn’t have taken the phone call. There’s enough people out there to buy the product too.

    I can appreciate where the offer would seem more enticing, but the policy was already sold. He didn't even have to say that. I consider that as being dishonest for the purpose of a sale or for the purpose of anything. When I called back to take issue with it, there was another lady that did not know the information. If she didn't have the information about any of their products, then she shouldn’t be answering the phone either. I told them that if I misrepresented something at the hospital where I work, someone could die from it. I don't misrepresent things. That’s my reputation. I have a different job, but I have to be accountable for the things that I say.

    When I called back again, somebody answered that knows what they were talking about. Still, I don't have a lot of appreciation for people that are in positions where they don't have to be accountable and they can just tell you whatever they want to tell you. When I tell people about my experience, I give them that information, but that’s not the information that I want them to have. It may be something else that they experience and I want them to focus on the fact that they may not get all of the right information, just for the sale.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Scot,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

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    Customer ServiceCoverageTechPriceOnline & AppRefunds & PayoutsMaintenance

    Reviewed May 23, 2020

    The people I’ve talked to are really good people. They did real good customer service and everybody seems real good about everything. They’ve stood behind what they say, until now. My truck went into the shop the day before because it started acting a little weird on Sunday and the mechanic looked at it. They said something about the transmission was messed up or going out. So he advised me not to drive it. It needs to be fixed.

    Endurance came out, looked at it and said it’s covered under the warranty. Then I received a phone call from the mechanic shop. They told me that the good news was that it was covered but the bad news was that Endurance said that the tires were not factory wheels on the car. Endurance is not wanting to cover anything although they pulled money out of my account and paid for it with no problem. The mechanic shop’s talking to them now. He said that we have a good argument because technically, those are real stock wheels. Endurance didn’t ask me in the beginning if the truck has oversized wheels on it, and they’re not really oversized. Those tires might not specifically be those ones in the beginning when the vehicle was brand new. But that’s the way I bought it. I guess the tires came off a newer model.

    The only things Endurance had asked me were about the cost of the warranty and if the truck was in good condition, which it was. I do regular maintenance on the truck, which the shop can tell them. The only thing is that they asked me if it had a suspension lift on it, and I told them it doesn’t. But other than that, I’ve had great experience with Endurance. I decided to get the warranty because everybody kept calling on my phone and then I saw Endurance on TV and I thought it might work.

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    CoverageTechStaff

    Reviewed May 23, 2020

    I was 20 miles before 100,000 and I was looking for a company that would take care of my car. I have a Lincoln and my car is fine. I get it serviced at the dealership, so I didn’t see myself having any issues, but it was a way for me to be assured. The purchase process at Endurance was good and simple. I have a master's in quality systems management. The rep was very customer-oriented and was really good.

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    CoverageTechSales & MarketingPriceStaff

    Reviewed May 23, 2020

    I was browsing around and thinking about what I could do to warranty my car. It's a 2016, but I just bought it and one of my concerns was the expense on, not just the engine and the transmission, but also the electronics on it. I deal with a lot of vehicles at work, and I know how expensive it can be when it has to go into the shop for anything electronic, especially that computer.

    The Endurance rep was really polite and nice to talk to. They weren't pushy like salesmen are. They just explained to me about the stuff. They really didn't have to say too much to me though. I already had my mind made up. I was going to buy something. Since they were recommended for this area, and they were pretty reasonable, I decided to purchase a policy from them. They gave me some kind of discount on their regular policy. I have to have 1,000 miles on the vehicle, plus 30 days before the policy would go into effect. But I don't expect to have any problems for a while.

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    Customer ServiceCoverageTechSales & MarketingPriceStaffRatesSales Tactics

    Reviewed May 22, 2020

    The sales pitch seemed to go on forever. When we finally got to the bottom line the quote was $1600 higher than the dealer quote for an extended warranty. The Endurance quote was also for less coverage and a higher deductible. When I told the agent I wasn't interested and why he insinuated that I was mistaken, I didn't have my facts straight, then proceeded with the high pressure tactic of trying to prey on fear of future expenses, etc. At that point I hung up. I had the dealer's offer in my hand with the specs.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Elaine,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

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    Customer ServiceTechStaff

    Reviewed May 22, 2020

    When my previous auto warranty had just expired, I needed to get another one. When I called to purchase Endurance, the rep was okay. But I had to call back to clarify. She said something about me getting a certificate for100 or 200. That wasn’t true Whenever I contacted Endurance, they said that I would have to go back through the dealership. My dealership was in Pittsburgh because that was where I lived at the time. With the coronavirus, they were closed so, in order to take care of things, I went on with somebody else.

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    Customer ServiceCoverageMaintenance

    Reviewed May 22, 2020

    I did my research and read everybody’s warranty. Then I read the reviews and Endurance had the highest reviews. Everybody was speaking highly of them. They were just a little bit better than everybody else in my eyes. I also googled them. It took me about a month and I finally said that I was gonna go with Endurance. I want to kinda upgrade my policy a little bit more. I know they're gonna do maintenance and tune-ups. I’m cool with the maintenance and can do my own maintenance. However, I don't think they cover the brakes with my plan. Their customer service is beautiful. They call you back and I like it. Customer service always means a lot to me.

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    Customer ServiceContract & TermsCoverageSales & MarketingPriceStaffBillingTransparency

    Reviewed May 22, 2020

    I just purchased a used car and I wanted to make sure that it was covered from bumper-to-bumper. I called Endurance and William, the fella that I talked to, gave me all the information. He told me what the amount would be, what it would cost me, and he told me everything that was covered, including tires. It was so nice. He was courteous, professional and was thorough with explanations. It wasn’t like a salesman-type pitch. It was just something that he knew and it was an easy sale. He put my mind at ease that if anything would happen, all I had to do was to make one little call and it would be taken care of. The payment comes out of my debit card every month, so I don’t worry about the payments. Endurance is a very good service.

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    Verified purchase
    StaffBillingHonesty & Transparency

    Reviewed May 22, 2020

    I had an extended warranty and I let that lapse and then I started searching for another one. The lady from Endurance said that they didn't outsource their payment. But she lied because they do outsource it because I'm not paying it through them. It is not a big problem but still they're outsourcing. If I was to pay through a different company, I'm okay with that but don't lie to me and say that you don't do that. But overall, the reps were good. They told me all the information that I needed to know. I don't like the fact that I have to pay first before they would do anything which is a headache. But I'm happy with my experience.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Theresa,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffRatesRental Car

    Reviewed May 21, 2020

    I purchase the extended warranty when I purchased my Rubicon back in November. I had to place a claim the first time to replace my driveshaft and after the normal process of confirming coverage and application, the drive shaft was covered and replaced. Here I thought, "this is a great purchase" but then I had an issue months later with my radiator and tie rod. The price point for the radiator authorized was well below what I could find online and what the mechanic shop was charging me so I was left to pay a difference as Endurance does not cover markup parts. I had my vehicle towed to another location for a second opinion which took the repair out another two days as the second company had to diagnose and the rental car was not covered the extra two days so I had to come out of pocket the extra two days on top of the difference I had to pay for the radiator portion they did not want to cover.

    I called Endurance and spoke to a rep and Lead to try and get the extra two days covered for the rental car and I was told "No, the policy covers two days and that is it." I asked if an exception could have been made for this and I was told they would have to make an exception for everybody and I could ask them for future exceptions. This is a prime example of a warranty company that has exceptional marketing to lure the consumer in on the hook and limit its coverage on items it markets as having coverage for. I regret getting this warranty and wish I was offered another competitor when I purchased my vehicle.

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    Verified purchase
    Customer ServiceRefunds & PayoutsMaintenanceStaff

    Reviewed May 21, 2020

    I was doing my mother a favor because she's 84. With an auto warranty, she won't have to worry about the car breaking down and she had to pay for it. I was playing with the internet and Endurance popped up. They got nice stuff, and I decided to give them a call. The young man I worked with was nice. He seemed to be pretty well knowledgeable. When I asked him something, he had an answer for it. So far, so good.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Curtis,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceRefunds & PayoutsStaff

    Reviewed May 21, 2020

    My warranty was expiring off of my Chevy Cruze. It's still a nice car, nothing wrong with it. I wanted to have coverage to extend the warranty on it because I have just a one-person income. I don't have a lot of extra money but I want to be able to afford repairs on my car if something should happen to it. I got Endurance's phone number from the ConsumerAffairs website. I called, and Endurance looked up a quote for me and what it covers. I accepted and paid for it. They sent me an email with the information and I printed my policy out. I was pleased with the help that I got.

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    Verified purchase
    TechPriceStaffBillingRates

    Reviewed May 21, 2020

    My service contract was ending. I looked at three warranty companies and went with Endurance for the cheaper price. Their rep explained everything like how it worked. Everything was good. It was very easy to make payments for the purchase. I like the warranty thing. I was told that if I get another car and didn’t have a warranty, I can switch it over and all that so I thought that was great.

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    Verified purchase
    CoverageTechStaffBillingRatesHonesty & Transparency

    Reviewed May 21, 2020

    I worked for an auto group and had looked at several companies online. I had also looked at some of our vendors. I went with Endurance for the time and the mileage that they allowed, which were six-year and 100,000. They also got decent ratings online. The rep was very good, but supposedly, he had been given some information that seemed misleading. I made that known to him and to several other people that we decided to talk to after we decided not to continue with the coverage. Setting up the payment was easy. I just made one payment. My signing up experience was adequate, but Endurance had the bonus coverage that they talked about, which needed to be explained better.

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    Verified purchase
    StaffBilling

    Reviewed May 20, 2020

    My vehicle was up to 94,000 and I had run out of my former extended warranty. I said that if something happened to it, I didn't have a bunch of money to put out for it. I figured if I bought an extended, then they would take care of that. I read reviews and Endurance seemed to be getting the most positive reviews. It was the one that most people say was the best. I figured that going with them would be the thing to do. The rep was very nice and easy to talk to. He explained everything that I asked and I really enjoyed talking with him. I couldn't afford to pay the full amount and had gotten a payment plan. All in all, everything went better than I expected.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 20, 2020

    The rep gave me all the information I needed. I had some more questions and I gave him a call back and he answered all those questions. It took more time before I purchased that option but I'm satisfied with it.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Daniel,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed May 20, 2020

    Somebody told me about Endurance and I checked it out in the Internet. I got a little bit of info, called in, and made some questions about it and got the answers I was looking for. I got it, then I canceled it and then I got it again because I spoke to somebody else. I was asking some questions about it, but he didn’t have any answers for me. Why am I gonna get something when they can’t explain exactly how it’ll work? Then another guy called and when I was asking questions about the warranty, he was able to answer. I told him about the other guy and he said he was supposed to tell me about it. He was really helpful so I got Endurance again and I still have it.

    With the second guy, signing up was really simple. The other guy was thinking about something else. When I ask him a question about how many miles this and that, he would just tell me he didn’t know, he had to talk to somebody else. But when I gave him my downpayment for the warranty, he was really helpful. He needs a little bit more training. Endurance needs to give reps a good orientation on how the company works.

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 20, 2020

    Endurance Auto Warranty was pretty much on the top when I checked them out. Their reps were pretty good too. But unfortunately, I had to call them ‘cause I had to cancel with them due to finances. It was pretty frustrating because I told them the reason why I was calling and then they were switching me from one person to another. Then they disconnected me, and I wasn’t too happy with that. They liked getting my business but if I had to cancel, they seemed to go out of their way to try to make that not happen.

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    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffRatesHonesty & TransparencyCoverage - Components

    Reviewed May 19, 2020

    Endurance just Care about took money from Customers, after I took my car to the Dealer for a repair I got a call from Smart Auto Care telling I won’t be cover because it was pre-existing condition supposedly when my car had 20K miles, Endurance never show me a probe of that, they just took people’s money and when you need a repair, they will call you saying it’s a Pre-existing condition or simply they can’t cover the repairs, and of course saying SORRY, and this the best rated Warranty Company???? Never waste a Dollar with Endurance, just Dishonest and Liars. And I’m not the only one, read all bad reviews they have and you will find a lot of customers have been victimized from Endurance and their Bad actions.

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    Verified purchase

    Reviewed May 19, 2020

    Endurance's purchasing process was really easy. There was a bunch of information and then we were done.

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    Verified purchase
    Customer ServiceCoverageTechPunctuality & SpeedStaffBilling

    Reviewed May 19, 2020

    I wanted to get a service contract, but I didn't know who to get. There were so many of them out there that and you don't know what they were gonna cover and what they were not gonna cover. Somebody had told me about Endurance. I remember hearing about CarShield on TV and he said that Endurance was better. He also said that his dad liked them because they told him upfront what was gonna happen, what they were gonna do, what they would fix, and what they wouldn't fix.

    When I was purchasing the warranty, the rep, Kathleen, was very nice one the phone and explained everything down to the end and answered the questions I had. She handled things very well. I felt very good when the rep explained the coverage to me. When you're alone like I am now, and people see a woman or a girl coming that doesn't know anything about an automobile, and right away, you feel that those people are gonna check me for everything now because I don't know anything. I can't answer them because I'm stupid. But Endurance didn't treat me like that. They told me what they were gonna do, and what was gonna happen and why. It was a very good and easy experience. I wasn't looking at the sheet of paper where I didn't know the questions they were asking me. Going into it, I wasn't that afraid because people have told me.

    Setting up the payment was easy and it wasn't very confusing at all. They said, "We're gonna do this, this, this and this. What do you think?" There was a little bit of back and forth and we were all set. But I had to end up canceling because an emergency came up with my family, which took a lot of money out of my account, and I couldn't leave myself without anything at all. I asked the rep if we were going to start from the beginning when I canceled and called to get Endurance again at a later date. She said yes and not to worry about it. I was even told that my money was gonna be sent back to me. I haven't got it yet, but that was about a couple of weeks ago.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Donna,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    CoverageOnline & AppStaff

    Reviewed May 19, 2020

    My experience went really well. It was my first time buying the coverage so I wanted to be sure I was buying the right thing. It sounded like they were offering more for the money and I wanted to be sure that I wasn’t just buying something that was good on paper. So that pretty much sealed the deal for me. They were very helpful. The rep was great. She had answers to my questions. Also, their website was easier to navigate than the ones I use all the time.

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    Verified purchase
    CoverageTechPriceRefunds & PayoutsStaffBillingRates

    Reviewed May 19, 2020

    I was searching on the web for an extended warranty and I looked at about four companies. Endurance was the main one that popped up and it was the most recommended. I liked the length of the warranty compared to everybody else and the price as well. Most companies offered me five years for the same thing but Endurance offered me seven for the same price, so it was a no-brainer.

    It was very detailed when we went over the contract. I asked a pretty good amount of questions and their reps told me about what's covered and what's not covered, and my expectations on what they expect me to do as far as no modifications in the vehicle. That was really good and informative. I knew exactly what I was paying for since I'm buying.

    Once I told the rep what I wanted to pay and what I could afford, he gave me the payment plan they had and I was like, "Yeah, I want that one." That was easy and simple. This is my first time buying an extended car warranty and Endurance meets my expectations thus far. It's been a great experience. I've already recommended them to a couple of my cousins. Their warranties are getting ready to expire soon.

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    Verified purchase
    CoverageMaintenanceRates

    Reviewed May 19, 2020

    My car was a used car. An extended warranty is important in case it breaks down. Endurance Auto Warranty had good rates and their salesman's pitch was good. The process and the way they explained the coverage were great. I also haven't received my hard copy from them. Other than that, everything has been good.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

    Reviewed May 18, 2020

    I had an auto warranty on my car. I went from full-time to part-time on my job so once I go back to full-time, I decided to get the extended warranty back again. I was with a company called Protect My Car and they were charging me 140 a month. I checked around, went on the internet and I typed in “the best car warranty.” By far, Endurance was the best price that I could come up with.

    I had a really nice guy for my rep. He walked me through all the steps and everything. He really wasn’t trying to sell me an extended warranty. I was trying to buy one. He showed me all the options. I have his number in my phone somewhere because I made sure I put that name down. I might’ve called him back two or three days later and purchased the warranty with them.

    Making the payment was really easy. The down payment was either 245 or 225. I didn’t have the money at that particular time so the rep allowed me to do 100 then maybe 15 days later, he did the other 125 or 145. That was really nice. I start paying my payments at the end of every month. I love it. I had them send me a copy of what the warranty covered. It’s a little packet that they sent out. They emailed it to me and I printed it out. I have it in the car. Everything was fine. I got Endurance as protection just in case something happens. I’ve been very fortunate nothing has happened.

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    Verified purchase
    Claims HandlingStaffBilling

    Reviewed May 18, 2020

    The Endurance rep was really good. He sent me information on how to submit a claim and he worked with me on a payment plan.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Ana,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com