Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed July 22, 2020
I just bought a pickup truck so I looked over some of the auto warranty companies. I got a chance to sit and talk with one of the managers at Endurance and it went well. The purchasing process was quick and easy.
Reviewed July 22, 2020
I did some research online and I talked to some people about their experiences. I decided I wasn't going to the dealer. I did some more research and a lot of people were saying that you should be able to go directly to the shop and then not have to pay and then get paid back, and Endurance was one of the companies that didn't. When I called Endurance, I liked their communication style and I liked the deal. The rep was very, very friendly and he was not pushy. He answered all my questions directly. Then I got transferred over to his supervisor and he was super friendly and direct and not smarmy. I got my questions answered, as many as I had. It went really well.
The guy told me due to COVID that I was gonna be getting a $200 gift certificate for Amazon and I was stoked about it. But it was not an Amazon purchase of $200 that I'm about to make. I can spend money in different places and eventually get $200 off of different things. The other thing was I got several calls after and the rep kept asking me for my mileage. I didn't understand that because I had told them the mileage of the car. I finally called the guy back and told him the mileage. It was kinda odd that that happened.
Reviewed July 22, 2020
The difficult side of having a warranty is that if you have something major that happens, it’s good to have if it'll cover you. These companies give you the impression that they will take care of things from the beginning, but there are ways to finagle out of taking care of things and that happens a lot. But from what I have experienced so far with Endurance, it has been fine. They were good and they explained the coverage pretty well. The rep was really informative and nice. Then I set the payment up on auto-pay.
Reviewed July 22, 2020
I went on the Chevy website and it gave me Endurance for a warranty. It's cheaper than what I've heard from other companies. The reps explained the coverage well and they told me the payment is 80 something dollars a month. But I thought I was gonna receive a bill or email and I received neither one of those.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department
Reviewed July 21, 2020
Endurance gave me a call and gave me a quote. They were trying to offer me a general package and they didn't explain too many cons that much. They weren't trying to figure out what I needed specifically. I had to ask a lot of questions about what exactly they covered and the best deal for me. But their reps were pretty helpful and informative. They guided me through the process and everything went pretty smoothly. The overall package is probably the best package for me. The first payment for it was easy and then the other payments would automatically charge my account every month. Having a warranty is pretty valuable. It will come really handy when the time comes.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed July 21, 2020
My vehicle is getting older so I wanted to have coverage on it. Endurance sounded like a good deal and the rep that I dealt with did real good.
Reviewed July 21, 2020
There was a special going on when we signed up with Endurance which really helped my pocketbook. They were very thorough and the gentleman answered the questions I had. I'm on Social Security. So I told the gentleman that I didn't have the money for the downpayment but I would have it on a certain date and he said that they would work on it. The split my downpayment into two. Then my first payment went automatically out of my debit card. They did very well.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed July 21, 2020
The Endurance reps were fine and everything was good.
Reviewed July 20, 2020
I needed the insurance but some companies wanted a heck of a lot more and Endurance wanted less so I decided on Endurance. Also, the reps were pretty fair when I talked to them.
Reviewed July 20, 2020
When I talked to Endurance Auto Warranty, they told me that once I waited 30 days, I could use my warranty and it didn't matter if it was a transmission, a motor, or whatever was wrong with it. I took to the dealer on that date and I told them to do a check to make sure everything was good on it. They told me that there were some things wrong with it and they would get in touch with Endurance. I just bought a brand new radiator that wasn't even a month old. But I was told that it had some fluid leak and it got to the radiator and they couldn't tell that it was new. Endurance was saying that they weren't gonna pay for stuff like that.
The guy said that the motor mount was covered, but they were acting as if the motor mount had just gone bad within the 30 days. They said that I should've heard something, but my car didn't make any noise and you couldn't even tell that the car was cranked. But he said that they felt that I knew that there was something wrong with the car and I tried to scam them. At that point, I just asked for my money back. I was able to cancel the warranty and they returned my money back to me.
Reviewed July 20, 2020
The gentleman that I talked to was so knowledgeable and professional. He seemed very genuine and he was able to answer every question that I had. Making the payments is very simple. They are taking it out of my checking account every month.
Reviewed July 20, 2020
My air conditioner went out on the 3rd of July. I took it to the shop and they had the man call me from the GMC dealership to let me know that they said it was a preexisting and that they weren’t gonna cover it. I started to drop them but I talked to Tony and he convinced me to keep it. But I don’t know how it was preexisting. My air conditioner was blowing cold. I had to pay $1,500 out of my pocket. Then I still sent the money out of my bank account to pay their coverage rate for the month.
The claims process was terrible. They were calling and asking me questions, like I had planned to do this. It really made me mad that they denied me after I talked to them. It really pissed me off that they weren’t man enough to call me back and let me know and that the dealer had to call me. I'm really upset with Endurance but I'm gonna keep them.
Reviewed July 20, 2020
I checked Endurance Auto Warranty out and I thought it was the better one. Their reps were knowledgeable and they answered any questions I had.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 19, 2020
I was able to acquire a diamond coverage package with Endurance which is for bumper to bumper. Everything covered. My old warranty was a powertrain which was $180. I am paying 125 for a bumper to bumper!!??
Thank you for your review.
Customer Experience Department
Reviewed July 19, 2020
Endurance is excellent and their warranty coverage stands out for me. I had them in my other car.
Reviewed July 19, 2020
Their prices was better and then they offer more than what the other companies did. They were professional and the only thing I'm still waiting on is my coupons that they said they were gonna give me. The rep said that he was gonna mail them out, but I haven't received them. I already made two payments.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed July 19, 2020
I was trying to find a good extended warranty company and I liked the reviews for Endurance Auto Warranty. They had a special where you had the year of the elite membership and I felt that there was good value there. I've read over the agreement and for the most part, everything seems to make sense. But my car has a lot of computers and stuff, especially that run the drivetrain. I didn't know if those are covered under the powertrain plus warranty. But overall, the experience was simple and safe. The payments are very easy considering I have automatic so it just comes out.
Reviewed July 19, 2020
I'm very happy with Endurance Auto Warranty. The customer service was really friendly and nice and the process was easy. I had purchased a new vehicle and I wanted to make sure that if anything would happen in the future, I'd be covered. I liked everything that Endurance had to offer and their prices was lower on top of a bunch of other things.
Reviewed July 18, 2020
I had a 2011 Dodge Journey, the check engine light was light came on. I proceeded to take my vehicle to the mechanic and I was advised that the transmission need to be replaced. Attempted to use my warranty and I was advised that the warranty does not cover the Torque converter. It is located inside of the transmission. I asked a question that never got answered, in order for my transmission to work, that part had to be replaced. That is why the check engine light was on, because eventually the car was not going to be able to move. Now if I'm wrong explain to me differently. If I feel like it's not B. S. then I will change my review.
Reviewed July 18, 2020
My experience with Endurance Auto Warranty went extremely well. Their rep broke down the policy word for word, instead of just saying in general what it covers. Some companies don't wanna tell you the gray areas or the fine print. But this gentleman went into every detail. He wanted to make sure that I understood exactly what it covered. It would cover up to a certain mileage but it wouldn't cover as much as you would have thought it would have been. There should be more coverage on the mileage for a longer period. But I understand why it's not.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed July 18, 2020
I have older cars and when I purchased them, they didn't have warranties. I needed a warranty in case they break down. At this point in my life, if something major went wrong with them, I wouldn’t be able to go out and pay $2,500 for a transmission. I have seen Endurance on the internet, and I called them. Purchasing the warranty was okay. I haven’t used the warranty yet. But it's better to have it and not need than to need it and not have it.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed July 18, 2020
We had CarShield and was not impressed. They totally misrepresented themselves. We were fine that the repair that had to be done was not the one they cover, but we were told we would get towed and the reason why we had to pay the tow was that they had to take the vehicle by a flatbed. They never told us that it exceeded $75, we only had to pay the tow people 45 bucks. We put it in a claim wanting to know why we were being charged for that when we're entitled to be towed. Then CarShield denied the claim after they were the ones who told us to put the claim in. It was over their limit and we asked how was it like that. They took my truck to the Chevy dealer which was probably three miles so we were like, "Wow."
We went on the Better Business Bureau and Endurance Auto Warranty came up as the first one. The representatives were very nice and informative. I thought they were knowledgeable because they taught us some stuff we didn't even realize. In CarShield, we had $100 deductible and that was just for my husband's Chevy truck. We found out with Endurance because we have two vehicles and his truck is older, we got no deductible at all on his truck, and I could bring down my deductible to $50. We learned a lot dealing with them. I'm gonna call Endurance because I'm having a problem with my air conditioning system. I got it in time because I've had it for over a month and I've done way over 1000 miles because I've been to California. We've already told quite a few people about them. They were very forthcoming with us.
Reviewed July 18, 2020
When I went to the dealership where I bought my car at, they notified me that I had no more warranty so I looked for a new one. I was very pleased and excited about what the specialist from Endurance told me. He said a lot of things that I didn't know and he briefed me well about it so I could understand it more. He explained to me that I could make the first payment in two, and that was easy for me to do. Now the regular payment is already autopay, so whenever the day comes up, they just take the money off it. The experience was great. I will really refer my family members, friends, and people to them.
Reviewed July 18, 2020
I had a warranty on my car when I bought it and I canceled it. Then, I was talking to one of my brothers and he said that I might wanna keep an extended warranty on it 'cause it was out of a dealer manufacturer warranty right now. Everything went pretty good with Endurance. The rep got the process done pretty quickly and I got the email of the service contract. So far, there haven't been any issues and I'm satisfied.
Reviewed July 18, 2020
I got a reasonable rate from Endurance and the customer service was excellent compared to other places. They gave every option to try to give me the best rate as possible and they’ve been very pleasant to work with.
Reviewed July 17, 2020
I needed to find something and the Endurance reps did all right. We went forward and I accepted it. I used Supreme and the coverage is pretty nice. I liked it. It covers the powertrain. It was just what I was looking for too. Also, the price was right, which is the only main thing. That price was absolutely better than the other competitors. I'm very satisfied with Endurance.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed July 17, 2020
I bought a used car with very low mileage on it but didn’t have the factory warranty. Endurance was the first one that I called. The sales rep seemed to make it sound pretty positive. I'm hoping that it turns out to be like that as well if we have any trouble. He seemed to do a good job of thoroughly explaining the coverage. Hopefully, there won't be anything hidden.
Reviewed July 17, 2020
Endurance was the first thing I saw and I purchased it. I asked a lot of questions and the rep gave me all the answers. She was very informative. They put me on an automatic payment plan but whenever I try to log in to the app, it's kinda hard. So, I just forget about it.
"Thank you for the 5 star rating."
Reviewed July 17, 2020
The sales rep was very nice and he explained everything to me. He told me what was all covered in it and all the parts covered. I didn't feel like I was forced to buy anything. They picked the perfect coverage for me and my vehicle. It was a great experience.
Welcome to the Endurance Family! Thank you for the review.
Reviewed July 17, 2020
On our last pickup, we used Endurance Auto Warranty. We got it through a bank in Montana. I was really comfortable with them and I liked their pricing. I bought a new Ford 350 last year and went with Endurance again. Their rep was really good. Over the phone, I could hear his positive attitude. He explained things really well.
Reviewed July 17, 2020
This other warranty I had before gave me a lot of problems and it didn't do what it said it was supposed to do. So I got tired and I heard about Endurance Auto Warranty through my car dealership. The Endurance sales rep was absolutely wonderful. The way that they presented the program was so clear and easy to understand.
Reviewed July 16, 2020
I had a claim on my 2009 ml320. The turbo was failing due to excessive play in the shaft. The claim was denied because the bearings were bad. The policy said that any lubricated part inside the turbo is covered. When I called l was told that the failure was caused by normal wear and tear and was denied. So basically they can deny anything with that rationale Since all parts on a car a subject to wear and tear. My advice is to spend your money elsewhere.
Updated review: Sept. 25, 2020
Endurance Warranty finally resolved my issue to my satisfaction. As a Business Management MBA graduate and lifetime business manager, I feel that business integrity is the most important attribute of a company. I am happy that the company chose to maintain their high business reputation.
Original Review: July 16, 2020
Received a letter that alluded to a warranty contract for my vehicle purchase with all of the ID. Thought it was part of my car manufacturer's program. Made a downpayment on 1/6/20. Checked with car sales and found that it was redundant. Immediately called back to cancel. Verbally affirmed but I sent termination on same day, anticipating refund and not making recurring charges on my CC. They used a billing company, MEPCO, and charged another 3 months.
After calling, I was cut off when waiting to speak to manager, but not until they told me that my cancellation letter was in my file. Followed up with letters to Endurance, MEPCO, and CC company with not responses from Endurance & MEPCO when the documentation clearly reflects an immediate termination but continued charges on my CC. Totally ignored my communications for refunds. Never experienced a company that rejects customer satisfaction for $. Thank you for the opportunity to warn others.
Thomas,
We're sorry about the misunderstanding! We've processed a full refund back to your original form of payment. The refund should post to your account in 7-10 business days. We've also left you a voicemail just to make sure you got the message. If you have any questions, please don't hesitate to give us a call at 866-432-4443.
Thanks,Customer Care
Reviewed July 16, 2020
My car is five years, 60,000 miles and I have a 2014. I don't drive my car for what most people drive their car and I wore out my warranty with years. My uncle has Endurance and he is my favorite uncle. So, I take his advice seriously and he recommended it. He says he use them for his cars and so, I decided to go with them. I couldn't pay with COVID but Endurance made it easy to make payments. I told everybody that I was not working so, they broke up the initial payment and I'm paying a lower payment for the same amount of coverage. I could not afford $100 a month and they extended out one extra year to drop the payment. I would pay $69 a month, which is still kinda steep but I want the warranty. I got what I wanted and everybody was nice.
Reviewed July 16, 2020
We asked our dealership who would they prefer for the auto warranty and they said Endurance never gave them any problems. Endurance explained the policy very thoroughly. They were very nice and kind.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed July 16, 2020
Cars get older and it’s good to have additional warranty on your car. Endurance came up as number one when I went through and did a search for what I needed. The rep was very informative and answered all my questions. I didn't have any problems. I did the payment over the phone and it was easy.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed July 16, 2020
I googled good places and they were on the top five. The rep was super nice and easy to get along with. Purchasing the policy was a pretty good experience. I enjoyed it.
Reviewed July 16, 2020
When I called Endurance, the reps were helpful and pleasant. Also, the coverage had everything I wanted.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 16, 2020
They made it affordable in regards to the initial down payment. So, that was good. Also, a lot of their reviews were positive and their actual plan compared to what was covered versus others made us sign up with them.
Reviewed July 15, 2020
I was gonna cancel Endurance once I got it as I already bought a warranty through Trent Cadillac, Ally. Then I changed my mind after I talked to the representative because he told me it was a Premier, the car warranty company and I'd be dealing right with the Endurance people when I call if I have a problem, which wouldn't have been with Ally.
When my daughter bought a car, she bought an extended one that's not really a warranty. Then she had a problem with her car and they wouldn't own up to their end of the deal so I was leery about getting anything. My car is a low-mileage one and I wanted peace of mind that if something should happen, I have a backup that will work for me. I was impressed with the way the gentleman explained it to me over at Endurance and it was less money than what I would pay out through Trent Cadillac so I decided to drop Ally and I kept Endurance. I was reading all the reviews about it and it was pretty positive. They were straightforward. I just hope if something happens to the thing that I don't have any problems.
Reviewed July 15, 2020
I was buying my daughter a car and I heard about Endurance from the internet. The rep was knowledgeable.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed July 15, 2020
I have a 2008 Audi a4 and it's got the miles on it. I love the car and I wanted to protect it because sometimes, some of the repairs can be costly on them. I wanted it to be covered and have peace of mind while I'm driving it. I did a Google search for third-party warranties and I read the reviews. I liked the way the process started with Endurance and moved forward with it. I got my coverage in June 7th and I've been very happy with the service. I recommended it to my son and he got a policy with Endurance as well.
Reviewed July 15, 2020
I had talked with another warranty company prior to Endurance, and Endurance impressed me as far as their thoroughness and they're willing to help. They went over almost everything, how it would work and what the program entailed and then they sent out information right away so that I could actually see it. The monthly cost I had to pay was pretty reasonable.
Reviewed July 15, 2020
My original auto warranty went out and since I wanted somebody I could depend on, I signed up with Endurance for a service contract. I got the bumper-to-bumper coverage, except for the windows, and the price was not too bad.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 15, 2020
I priced a couple of warranty companies and the other ones were higher so I chose Endurance. I was pleased when I reached out. They told me what I was getting and to what amount I would be covered. The monthly quote could be a little bit lower but it is what it is.
Reviewed July 14, 2020
They were very Courteous and polite. Explained all the questions I had and work with me to get great auto warranty coverage. I would recommend them to my friends and family. I’m just waiting to see if any repairs are needed in the future, how good my experience with there will be. I love that they offer a rebate just for signing up with them. Looking forward to good future with them.
Reviewed July 14, 2020
I've been thinking about getting a warranty for a long time and decided I should just go ahead and do it. Endurance was highly rated by ConsumerAffairs so I went with them. The sales rep I spoke to explained everything very well. He gave me some options to choose from and I didn't feel pressured. The coverage compared to cost is fair and it's easy making payments.
Reviewed July 14, 2020
I needed a car warranty. Endurance came up. There were a lot of comments that are negative about them, but they worked with me and they’ve been really good. When I did the search, even with the negative comments, they sounded like they had the better deal. Then I’d get messages from Endurance on Facebook, comparing the different things, and so I checked them out and they seemed to be up and up.
They were very good when I purchased the warranty. They explained it, they gave me the best deal they could and I have no problems with it at all. I had a little incident where I did not make the arrangement and they worked with me on that, so everything is fine. So far, I’m very impressed with them and I hope I never really need their services, but I have peace of mind. I would recommend them. They were honest and they work well. They’re not pushy and they’re very professional.
Reviewed July 14, 2020
Initially, I was hesitant about the downpayment when I was getting my Endurance Warranty. Still, their customer service reps are pretty good and I went with them. They're definitely better than some of the other warranty companies I called. The other ones were a lot pushier.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department
Reviewed July 14, 2020
I was looking for a warranty and I went to ConsumerAffairs. At the top of the list of the three best they had was Endurance, so I thought I'd give them a call. They gave me some specific things that they had to offer and it was like they were going down a list. It got to the point that they would benefit me and that was the primary reason why I decided to try them. They told me that I can drive with confidence now and I'm hoping that I made a good choice. When it came to them giving me a price, I was very happy with it. It was right in my price range and everything was okay. Even if you tried and it didn’t work, you did your best and you got it for what is considered to be a good price. I also compared their price to other people that I know have extended warranty and what they're paying or might’ve said they’d be paying for them.
I have my vehicle for six months now and I began to experience some change that was not notable that are coming out now. I called and talked to one of the customer service reps about it, and they told me how to proceed from there. Then being at the dealership, it seemed that I don’t have a problem with my transmission just as yet, but I wanted to have that looked at before it gets any worse. Endurance's customer service was great as far as letting me know things and how they helped me out of the situation. But the dealership turned around and told me that the service would take some time because of the time that Endurance have on a lot with different customers. It'll be way up in December before they could even get to it, so that's bad. It’s more like finding somebody to get the work done and seeing that he’s gonna be delaying a thing about it.
I’m a professional driver and I don't like having problem like that. I depend on my vehicle to run right and pre-emergency or something like that is part of my program. Other than that, I feel very secure with Endurance for what I have, for the information I have gotten, and for the help that I received from customer service. Though my experience had been minor, I am satisfied with what I'm getting right now.
Reviewed July 14, 2020
I looked at a couple of car warranties. I live in a very rural area and a lot of them weren't taken. I heard bad things about the other ones when I looked them up on the Consumer Reports' place, so I decided that Endurance was the best one. They are also widely accepted in my area. The reps I spoke with on the phone were very nice and I explained to them that I'm on disability. They were able to find some deductions since I am in a rural area and I don't drive a lot because I am on disability. So, they worked with me on the rates and on the payment and they were very patient. At the moment, I just broke the 30-day grace period and I'm close to breaking the 1,000 miles thing that they have to go through. I haven't had to use the warranty, but I'm very satisfied with them.
"Thank you for the 5 star rating."
Reviewed July 14, 2020
I saw an ad on YouTube and I clicked it for extended warranties because I had just purchased my luxury automobile and it was used. They were matching me with different companies and then I felt as though Endurance was the best one because they have a warranty for luxury vehicles. Everything was good when I purchased the coverage. The only gripe that I have is that I paid close to $400 for my down payment. On my policy in my email, it said that the down payment was 279. So I was a little confused by that. Other than that, I am satisfied.
We want to say welcome to the Endurance Family.
Thank you very much for voicing your positive experience with the company.
Looking forward to having you as a client for many years to come.
Thanks,
Customer Experience Department
Reviewed July 14, 2020
The Endurance warranty covered everything and that sold me on the company. The person I spoke to explained everything to my satisfaction and the cost is reasonable. It's gone up compared to the last time I bought extended warranty on a car but that's to be expected. Everything goes up. As for payment, I just put everything on the credit card.
Reviewed July 13, 2020
Did talk with 4 different people. Which I thought was a bit many. All were very nice and answered my questions. They will try to talk you into a deal immediately (that is their Job). Make sure you ask all your questions before agreeing to a contract. Company was willing to work with me on price and payments. Which was very nice. Do like that there is a 30 day money back offer. Did have to ask for a shorter plan than they wanted to sell to me. They wanted to sell me a 5 year, I optioned for 3 year. I have had other 3rd party truck warranties and this company seems like they will be good. That does remain to be seen. Just make sure you get what works for you.
Reviewed July 13, 2020
I found Endurance online and I liked all that they had to offer better. The way they answered questions and handled my concerns was excellent and it took just a few minutes to make my purchase. The experience was flawless.
Reviewed July 13, 2020
The sales rep was all right. But first, I thought it was a scam because the number was not anything from the website. I'm very suspicious about phone calls. But I had Endurance before and I came back to them so I knew. It's something I’d be okay with. The rep even made make the price lower for me. Then it was easy to make the first payment. The purchase process overall was easy.
Reviewed July 13, 2020
The warranty I had was expiring so I needed to grab another company and I wanted to grab a better company than the one I had. The one I had didn’t cover enough things on my car that I wanted to be covered. Endurance has more options that I was interested in. And their sales reps were pretty pleasant. They were the ones that influenced me to join Endurance. The payment process was pretty good and I'm happy with the experience so far.
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed July 13, 2020
I googled the car dealerships’ offering and I did a price check. The Endurance representative was very professional, informative and answered all my questions, so it was an easy button joining. The correspondence during the call and the following e-mails and confirmation and snail mail flowed properly. The down payment was greatly reduced, which was what was attractive about it where I just try to get a month by month type of process. Setting up the payment was easy and it felt good.
Reviewed July 13, 2020
When I bought the vehicle, the warranty would expire the month before. So when I called the finance company, they advised me to get a warranty on it. But the dealer said they didn’t provide a warranty, so they gave me Endurance Auto's number. They said that Endurance's service is all they use and that if I needed a warranty, I could get it from them. I also looked up Endurance and I saw that they had a good reputation. I didn't see any bad comments about them and evidently, I didn't have one either. The sales rep I spoke with was very nice and she gave me all the information I needed. She said they covered everything and that my deductible would be $100. She also told me that they offered three days rent-a-car service at any major car place. So, I’m satisfied with them.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department
Reviewed July 13, 2020
I have a truck that's worth a lot of money and it was starting to approach 100,000 miles. I wanna keep it for a long time and I wanna get some protection. I started out by checking reviews online and Endurance had good reviews. Then I checked them against some competitors and the value was a little better, which was why I went there. The first time I called them was to get the information and then I called back. I couldn't talk with the same guy, so I talked with a lady and she seemed to be more knowledgeable and professional. Overall, it was a good experience and she knew what she was talking about. She explained the coverage that I was going to be buying.
Reviewed July 12, 2020
I was looking online for another warranty company. I ended up talking to somebody with Endurance, and it was what I was looking for. I switched over to Endurance. It was not very difficult at all to make payments. I put $100 deposit down, and then I paid the other half of the deposit. Then I paid my first payment the end of last month. Having the coverage is very valuable because anything can go wrong with a car and you don't wanna be left with a outstanding due. It's definitely worth it.
Reviewed July 12, 2020
I researched on the internet and read reviews of companies. Then I called a number of them and asked for the various plans they had. Endurance seemed to have the best value for the coverage that we wanted and their reps answered questions very well. The first person I talked to was excellent and she emailed me a sample contract so that I could see and read the terms and conditions of it. Then we made a final decision to go with Endurance. But when I paid the bill and asked for a copy of the service contract, it never arrived in the email. I called again and it still didn't come in the email.
So I called a third time, gave them two emails, my regular email and an alternative email, but the service contract never arrived again. I called six times trying to get a copy of our contract that we paid for as I just had a sample contract and it had a different coverage than what we finalized on. So I finally called and said that I was going to cancel the contract if I didn't receive a copy of it immediately. The person that answered the phone said that they'd send me to the cancellation party so I could cancel it. Then, I let the person that I talked to over there know I wanted to cancel and why. He immediately got a contract emailed to me and we had it in less than five minutes. He also said he would mail one out for me and that one arrived in the mail as well. Still, I was quite dissatisfied with my experience.
Reviewed July 12, 2020
I have a very expensive car that's out of warranty, and I just knew I needed the warranty. I was feeling uncomfortable not having any coverage, in case something happened with the car. Endurance sold me from the first time I looked at the advertisement and I really didn't look anywhere else. Afterward, I looked at others and still felt satisfied with Endurance. Also, I spoke to a friend of mine who is a mechanic, and I told him that I purchased the warranty. He asked me how much and he said that I did really well. Just based on those things, I'm very comfortable with my decision.
The sales representatives were very thorough. They told me some things that I'm being afforded but I don't think I got it in writing because I'm not really clear about some perks that go with the elite package that I purchased. I received a couple of things and one of the things I was having trouble with is going online and setting up my account. But I spoke with somebody and then I was able to do that.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed July 12, 2020
I had a very good experience with Endurance. The service of the rep I spoke with was excellent. Everything was very good.
Reviewed July 12, 2020
The lady that called me said everything that sounded cool. I liked them. They were pretty nice. Everything went smoothly. The lady that set me up was great. But I’m not happy with their customer service. You can’t get in contact with anyone on a cellphone for hours and hours waiting. I don’t like the way they do things. I love the coverage and everything that they have but it’s a little different than I thought it would be.
Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department
Reviewed July 12, 2020
A friend who had Endurance for an extended warranty explained to me how it works. I liked all the stuff that came with Endurance's warranty and so I went with them. The reps whom I worked with explained the coverage very well. Paying for the warranty has been easy. However, because of COVID and not having an income, I'm trying to get them to postpone payments. I'm having a hard time trying to get them to do that as I have issues getting an agent who is familiar with what they can and can't do. Still, this warranty potentially has value if something major goes wrong with my car.
Reviewed July 12, 2020
I had a warranty on my truck when I first bought it in 2017. I had just gone over 18 miles and my air conditioner condenser went out and they told me that the warranty was voided over 18. I looked into getting a warranty and the Endurance sales rep didn’t try to manipulate me. He was honest and he went straight to the point just like I asked. He told me exactly what it’s gonna cost and what it's gonna cover. The coverage is kinda expensive, but everything these days is expensive.
Reviewed July 11, 2020
I've always kept service on the warranties on my vehicle. I looked at four different companies and Endurance was the highest priced but they had the best coverage. The representative was knowledgeable and explained all the aspects of the coverage very well. I didn't want to make monthly payments. I wanted to just pay it and they were the ones who were super easy about it that I could just pay the whole thing right now. It was not a problem.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed July 11, 2020
The dealer put us with a warranty company and I didn't like their attitude and what they said to me. I started looking on the internet and I saw Endurance and it looked like something that I would be interested in from the material that I read on the website. I spoke to a woman when I called in and the questions that I had were handled immediately and well. I have another vehicle that I'm interested in getting coverage for.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 11, 2020
I bought a car for my daughter and I wanted to make sure that she has some type of coverage if anything goes wrong with the vehicle as it is a used car. I wanted that security of knowing that if something goes wrong, she'll have help in getting it fixed in the future. I did an online search for the best extended car warranty on Google and found Endurance. I liked their policy, what they covered, the amount, and the price. I also liked how their customer service answered quickly and that I was able to speak to someone. The information that I got from their rep was clear and concise. I was able to understand what was covered and there was no read in between the lines type information. I ended up doing putting Endurance on my vehicle as well. So, I'm a two-policy holder.
Reviewed July 11, 2020
I went with Endurance because of the feedback they have on the internet but all that was bogus. When I bought the policy, I was told that all my turbochargers and the electrical components to the turbochargers were covered. I found out when I got to do a claim that it was not. I've had the vehicle for nine months and it has always been maintained by the factory. Now, they won't go through the process unless I give them some documents for the oil changes and stuff like that. I'm waiting to get this claim over so I can cancel my service with Endurance. I've never had this happen to me on an extended warranty asking for oil maintenance and I’m not happy. They have very bad service. I've been without a car for a week.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed July 11, 2020
Before my auto warranty expired, I looked for another one and got Endurance. The specialist was great and patient ‘cause I had a zillion questions. Whether he knew the answer or not, he tried his best to make sure he got it from me so he was really good. I was actually on the phone with him for a really long time. It was so funny ‘cause after I got off the phone with him, I said that I have one more question and I didn’t even have the answer to it, and I hung up already. I tried to reach out to him for that one question and I wasn't able to get it. But if I need that question answered, I can call at any time.
Reviewed July 11, 2020
The contract with Endurance seemed a little bit more explicit with less loopholes. I initially had a contract with Protect My Car and I cancelled it within 30 days because they purposely sent me the contract 30 weeks after signing up for it. So they wouldn't want me to have enough time to go over it within the 30 days' period. They want you to pay before you are able to get a copy of the contract, which makes no sense. Endurance called me and I asked if they can send me a copy of the contract before I sign up. So, they are a company that deals more in good faith. I haven't submitted any claims with them yet, so I don't know how to handle claims but as far as the enrollment process, it was easier than other companies.
I had a little issue with Endurance though because what they gave me was different from the one that they mailed to me. So, the sales department sent me the quote for a lower amount than the one that the people on the phone enrolled me for. When I called to claim that amount, they wouldn't vouch on it, so I had to escalate it and to get it done. So we gotta find a compromise, reduce the prices and meet each other in between. That was a little hiccup, which was fine. But I've been noticing a lot of withdrawal on my credit cards and I don't understand why so far. In one month, I saw four debits on my credit card from Endurance. I haven't got any time to wrap my head around what exactly happened yet, but I will figure it out later.
Reviewed July 10, 2020
I signed up with another company but it was a bogus company. So I went online and I did some research and Endurance came up on top. The plan that I signed up with with the other company seemed pretty good, and the Endurance plan was basically the same. The only difference was the premium. It's a bit high compared to some of the others. But it seemed like quite a big company.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed July 10, 2020
Purchasing from Endurance was really easy. With Endurance, there's more value for your money.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 10, 2020
My ex-roommate mentioned Endurance and he told me about the company. I have an ‘06 right now and I've put a lot of money into it and I need some coverage. I went ahead with Endurance and I waited out the 30 days and over 1,000 miles in order to get repairs done under their warranty. 7 days after 30 days, my AC compressor stopped working and I brought it to the mechanic shop. They called Endurance, told Endurance what the issue was, and Endurance denied it saying that it was a preexisting condition.
I was very upset and spoke to the manager at Endurance. He told me that an AC compressor doesn't go bad within 7 days. But it went bad. It had been running and working. Regardless if it's a used or a brand new car, there's no telling when an AC compressor is gonna go and it went on me. Also, I was told by one of the reps from Endurance that they would cover my rental car expenses and everything. My car was gonna be in the shop for a few days and I got a rental car. But Endurance denied my claim and now, I'm stuck with this bill and I'm stuck with the bill for the rental car.
They told me I have to pay out-of-pocket for the fix and if anything happens from that point on, they would cover it. They've already taken two payments out of my account. At that point, I'm frustrated and upset. I feel like it's a scam company. I told the rep to cancel my warranty. I'm not gonna pay $105 a month when I'm paying out-of-pocket for my repairs. It's not right.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed July 10, 2020
I did some background research and I found that Endurance is a really good company, especially with the coverage and the additional coverage that some other companies did not have for vehicles with my age on it. The price was right and they seem to have a really good plan. They made me feel like I will be well-covered with their insurance, that was why I chose them. Their rep was great too. He was able to explain everything and was very knowledgeable. He seemed like he knows the specific coverage that I've selected. I felt like I was in good hands with him. When I had questions, he was able to answer them. I also felt that he has a good time with the company.
Reviewed July 10, 2020
I randomly went online and typed in extended warranties. There was a list of a lot of different companies, but Endurance was the number, so I picked them. My experience with their reps was pretty straightforward but after I talked to the first agent, another agent called me about seven days later and he was adding to what the original agent already gave me for a quote. It was a little weird because the original agent already adjusted a quote based off of certain stuff and he had to call me the next day, then seven days later, the second agent was telling me that they got to do another raise on the quote. It didn't feel like a typical business and was similar to how a scam company would do. It also gave me a feel that somebody was lying between the two agents. Even when I explained to the second agent all of this stuff, he wouldn't confirm it. But other than that, everything was good overall.
Reviewed July 10, 2020
Endurance Auto Warranty had the best package and their reviews were excellent. Also, the price was perfect. I sold warranties before and their product was the best bang for the buck and I would advise them to get dealerships to sell their product. Their specialist did an outstanding job. She was very persistent, patient and understanding. She kept up with me, followed up and she called me back when she was supposed to call me back. She made everything happen the way it was supposed to. Then all the numbers fell into place so that just made it sweeter. I was sold on it. Having this coverage is extremely valuable. I pay for it by credit card instead of automatic payments and it's extremely easy to do.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed July 9, 2020
We went with Endurance as it was highly rated. The guy told us that the total price complete was the $2,800 and change. He seemed very upfront, willing to answer any question, and he didn't hedge. Then a month later, we got a call saying that we were late on our payment. I asked what he was talking about and I told him that we paid it in full. He said that the payment was just for one car. I told the guy who took the payment to make sure that he'd send us a copy or an email for the payment and paid in full for the second car. He dropped the ball completely. We're not really happy ‘cause we're paying all this money and what is our service gonna be like when we have trouble?
Reviewed July 9, 2020
Endurance has pretty great customer service. They really worked with me and it sounded like the guy I talked to was really happy to talk to me. He did a really great job.
Reviewed July 9, 2020
I was gonna go with CarShield but someone told me it was a rip-off. I talked to the Endurance representative in Derby for about an hour and he sounded sincere. He talked me into going with it. He was very nice and he was excellent. I'm all set with Endurance right now and I got my folder and all that except for my coupon. They haven't sent it to me yet.
Reviewed July 9, 2020
I had a Volkswagen Jetta and I put the warranty on it because I plan on selling the car but I never had an issue with the car where I needed to use Endurance. Then, I put Endurance on the Mercedes 550 that I had. I also hadn't had an opportunity to use the warranty at all but I researched the different extended warranty companies that were out there like CarShield. I called a couple of dealerships and Mercedes recommended Fidelity. But when I saw some of the reviews on Fidelity, it didn’t sit well with me. The conversation I had with one of the people at Endurance made me comfortable.
I came very close to getting CarShield with these people but the customer service agent guy was arrogant and pushy. I told him what I wanted and I told him to give me a couple of days and I will go through them. He was arrogant and he was bad mouthing. When I told him I used Endurance before, he was telling me about what they weren't gonna do and just how terrible company the others were. Usually when people hate on another person on the company, it's not true a lot of times what they’re saying. So, I thought I would stick with Endurance. The person I talked to was personable. I don't know what's gonna be the outcome if I ever have an issue but so far, so good. I just pay the money every month. I went to ConsumerAffairs and looked online and see who they recommend also.
Endurance was excellent and made me feel comfortable spending my money with them. I loved to go with them just by their presentation. I'm in the car business that I just restarted so, I recommend people to get a standard warranty to save them out-of-pocket expenses because it’s expensive to try to fix a car. I haven’t had to make a claim yet but I recommend Endurance to almost everybody. Hopefully, they do what they say they do so I won't be embarrassed.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed July 9, 2020
I just bought a pre-owned vehicle. I needed to explore acquiring a service contract and Endurance was the first one to call. I like that they followed up. And then based on that, they told me everything I asked. It was fast, easy, and affordable. A warranty is almost like an insurance. It will be there just in case emergencies or things that you didn't plan for happen.
Reviewed July 8, 2020
I had purchased another vehicle and it's an older vehicle. My mother had heard about other warranty companies and said that the other ones were more expensive so I went with Endurance. I talked to their rep and they broke everything down well. They explained everything and I didn't have any questions. It was an easy process and it didn't take long. Also, the payment plan is very easy. They worked for me to the best of their ability, even when it came down to the down that I had to pay in the beginning.
Reviewed July 8, 2020
I went online and I searched for a good car warranty. Endurance was the number one that came up. Purchasing was a good experience. I have a plan that I can work with. There's no interest. I just pay monthly for the next two years. I feel comfortable right now with having a warranty because I purchased a used car and I really did need some type of warranty. Hopefully I don't need it, but if I do, they will be there for me.
"Thank you for the 5 star rating."
Reviewed July 8, 2020
My vehicle had 93,000 miles on it and I got a service contract with Endurance. It's a really nice clean car. You'll never know when something might go wrong. So I like to always have an extra warranty. When they took the payment out the first time, it was about 100. It wasn't hard to make it. Their rep told me that I was supposed to have some coupons coming and I was supposed to get some kind of a package. But I haven't seen anything.
Reviewed July 8, 2020
When I first bought the truck, I talked to several different companies and Endurance always stuck out to me. The Endurance rep I originally spoke to was pretty informative. It was a good experience. The customer service goes into consideration before I buy stuff. They also gave me a good price. But when I tried to reach out, I emailed somebody to email me and I have not received any kind of welcome packet yet.
Reviewed July 8, 2020
I got a luxury car and I decided to get a service contract. My interaction with the reps from Endurance Auto was spotty but okay at best. They explained the coverage well and I know that if I have issues with trying to get service done, I'd give them the number that’s on the card. I also have to pay for that $100 deductible for the service. Other than that, it was easy making the payment for the warranty which was drafted out of our account.
We want to say welcome to the Endurance Family.
Thank you very much for voicing your positive experience with the company.
Looking forward to having you as a client for many years to come.
Thanks,
Customer Experience Department
Reviewed July 8, 2020
I got a 2016 vehicle and I wanna make sure I got some protection. I looked online and got some information. The sales rep of Endurance I spoke with over the phone was really good. He explained everything to me in detail, broke down the process and answered all the questions I had.
Reviewed July 7, 2020
My original extended warranty on my car expired and I couldn't get ahold of the other company. I went online and read where Endurance was probably one of the top five. The purchasing process was really smooth. The representative read and explained what it covered and the major things that it didn't cover. I would have probably put a bigger down payment down to make the payments lower, but I never was explained that option. It was a good experience.
Reviewed July 7, 2020
I liked the professionalism and the cost of the warranty at Endurance as well as what they cover and their reputation. The rep was very professional and knowledgeable when I signed up. They asked lots of questions about my car and about what my budget was. They were wonderful people.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department
Reviewed July 7, 2020
With the expense of getting things repaired for something that's major, it made sense to have a warranty. I went shopping and looked at the five top on the recommended and chose Endurance. The rep was very polite and knowledgeable. We put a monthly deal. I like that Endurance doesn't charge any interest.
Reviewed July 7, 2020
I went on to the Better Business Bureau and Endurance had a good rating, which made me give them a call. I went with them because of the price that they quoted me and because they offer everything that I was looking for. Also, the customer service was good. I told them what I needed and they told me my options.
Reviewed July 7, 2020
Endurance did a really good sales job but they lied to me. They told me they were sending me documents in the mail and they never sent me anything. I called them and they said I have to go online, find my account, and print everything off. They took my money and as soon as they got the money, they were done. I wouldn't recommend them to anybody.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed July 6, 2020
They gave me a better price than others. The rep that I dealt with was good. It was very easy to purchase the policy. I made one payment and I'm covered bumper to bumper. But I haven't gotten my paperwork on it yet.
Reviewed July 6, 2020
There is no mechanic here in my town, and I figured I better get something. I need somebody to deal with my truck because that's the only vehicle I have. I was looking Endurance up and I was just checking, and they called me really quickly. The rep knew what he was talking about or I wouldn't have signed up. I was trying to hurry up and write everything down, but he explained pretty good. It was very easy to sign up.
Reviewed July 6, 2020
My mother was watching a commercial about car warranty but it was through another company. She was insisting to get it because my car isn't brand new and that I should look into getting an extra warranty because I am a single parent, it's COVID-19, and just any event that I can't get my car fixed or anything should happen financially where I can't pay for any repairs that need to be done to the car, I would still have that covered. I told her that if she found that company, I'd look around and see what other companies were out there.
I first came across Endurance but at the time, I didn't have the money to make the down payment and the down payment was pretty high so I didn't go with them. But they told me about how their policy covers a lot more than other car warranty companies and that if anything happens to the car, they would actually pay out more than the other companies that charged me little to nothing. I thought about it and then when I was ready, I went online to double check again and to make sure that I wanted to go with Endurance. I don't even know what I clicked on the computer, but in like two minutes, I got a call back from them.
The sales representative was very knowledgeable about the company, the policy, and the things that I needed as far as protection for my vehicle. He answered every question and what he didn't know, he placed me on hold to get the information for me. If I missed a detail, he was gracious enough to go back over it to make sure that I understood what he was discussing when it came down to the breakdown of the policy. I felt confident that I was making the right choice.
Three weeks later, my sensor went out. I haven't utilized the service yet, but I asked the representative if they would cover that particular sensor. He said that Endurance would cover it. I like the fact that the deductible is reasonable compared to what the repair may be like I can actually afford the deductible. I'm very satisfied.
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed July 6, 2020
I looked into the best insurance company for auto insurance, and there were three of them and I choose one, the best rated and that was Endurance. Purchasing the Endurance Warranty was really easy and it worked really well. Our experience was perfect. I was very happy dealing with them. So far, we didn't have any problems. Just starting the insurance was a very pleasant conversation with these guys. They were very efficient and they told me the details about the policy. Then, I asked a couple of questions too. I am pleased with this service.
Reviewed July 6, 2020
I really liked that Endurance had things like road service. It's a really full package. Some companies don't have that or they charge extra for that. Endurance had everything there which I need. The warranty is for my business vehicle which I need to have up and running all the time. I did compare three different companies, and Endurance was the best price and I liked the fact that their plan covered the vehicle for six years. Endurance's rep was helpful and really good. She answered questions for me and got everything taken care of.
The bad side was once I started this, my first monthly payment was supposed to be on the 20th, which is next week, and they pulled it early. And so, that created some financial problems. They were supposed to refund it back to my account and they haven't done it. I reached out to their customer service, and the guy I spoke with said he was gonna do something. He said he was gonna call me back that same afternoon and let me know it’s taken care of. He never did. I put a note to my bank that this is a disputed payment because it was not supposed to be pulled on the 8th. It was supposed to be pulled on the 20th so I would make sure that funds are there. Luckily, there was and I didn't bounce anything, but they should have made that good, and they did not.
Reviewed July 6, 2020
My original insurance ended, so I wanna be safe. Endurance popped up in the first one I Google it. I made a phone call and the guy told me about the deals. He was a nice person. So far, so good.
Reviewed July 5, 2020
My factory warranty had expired. We'd like to be able to keep our vehicle for a little longer so that's what prompted the purchase of Endurance. The sales representative was very good, professional, and assisted greatly. I was expecting an email explaining the program, the coverages, and stuff like that. Apparently, I never received it in my inbox although we received the mailed packet.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed July 5, 2020
The other people were very pushy but the guy from Endurance wasn’t. He sent me the thing and I looked it up. It was a good experience. I had to use it right after it came into effect and it worked like a charm. I went to the same dealer at a dealership and I had good customer service.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed July 5, 2020
Endurance gives you the plan. They explained them all. I liked the overall package.
Reviewed July 5, 2020
I've always had an extended warranty, which I've always bought from the dealership, and I've always had a great experience. I bought a used truck and did one through the financing company and the first thing that went wrong was they didn't cover it. I paid for it out of pocket. Then, I told them to give me my money back and we would start over. I did some research and talked to two or three different places.
The lady from Endurance that I talked to when I called was fantastic. She was very knowledgeable about the product and did a good job of listening to me. We went with the original mileage but this truck won't be in our household that long. This truck is gonna be passed down to my son. But she really worked backward and figured out a plan that would work for me based on the mileage that I thought we needed. Also, it's a little expensive but I've never shopped around other than with a new car and being a used vehicle, I get that it may be a little bit more expensive. But in terms of the payment options, especially in times like this, it was very affordable. They made it easy enough for us to do it and move forward.
Reviewed July 5, 2020
I needed an extended auto warranty for my car. It's a new vehicle but I just had a lot of mileage on it. The sales representative gave me all the information about the products and about Endurance. He seemed knowledgeable. I got them just for price point and the services that they provided.
Reviewed July 4, 2020
My car's a little bit older 'cause I try to keep it and I paid it off, but I realized that repairs are expensive, so I needed something to help me with the repairs, so I'm not spending all my money on it. I like the packages and the prices of Endurance Warranty. Their rep was really helpful when I signed up. Making payments was really easy too.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed July 4, 2020
I talked to several people at Endurance. There were some misinformation in the beginning and then in subsequent calls, there were some corrections made in terms of information as well as the pricing. Endurance seems to have a lot of great reviews in terms of experience but it’s not their specific product that I ended up purchasing because they didn’t have their own package for that type. I looked at the service agreement that Endurance had but because of the sister company, I wanted to also look at the sister company’s service agreement and that wasn’t available. The representatives weren’t very helpful in terms of getting that information to me. The concern is whether I will get the same experience that other reviewers had who are with it. I was assured that it will be the same, but if another party is making certain decisions, they may not be using the same process or standards to make decisions I guess I just have to wait and see.
Reviewed July 4, 2020
With Endurance Auto Warranty, I would just pay a $100 deductible and they would pay the rest on any problem I have from the rental to towing to mechanical breakdown. Other warranty companies would say that they would pay half while they would pay half. Plus, they wanted me to pay more for my deductible. So, I went with Endurance.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed July 4, 2020
I called Endurance and whatever the rep told me sounded good. He was able to cover me. He said that it'll be bad if I go with them at this time. But I still had 30 days to look at other companies. I can check them out and look at other companies if I wanted to. That encouraged me and I called two other companies to see what they were talking about. But it wasn't as good as Endurance. The rep also told me about elite plus where you get two free tires and a key fob just in case you need it for the first year. I thought that was good too. Another thing was that the diagnostic was included in the cost. Because usually, you gotta pay for each diagnostic. When the rep said it didn't matter what they fix, two or three times, it was still be on the one cost. So that was good. They gave me all the information. I had a good experience.
Reviewed July 4, 2020
The person I dealt with was polite and everything was simple and easy enough doing things over the phone and online. I don't think I got the best option plan I was able to get though because I had Endurance previously and I had a better package plan for my car. However, I knew of one other competitor, and the coverage plan that Endurance gave me was still better than the other company that I researched. The payment plan was acceptable too. I don't have any other complaints other than they said that my car is older and that it didn't qualify for that plan. My car is only seven years old.
Reviewed July 4, 2020
The customer service was all right, and when they had told me that the day was a good day for me to get it, I went on with it because it was a little deal. I need to speak with them though but I’ve been tied up.
Reviewed July 3, 2020
I did a little bit research and Endurance was a better company. They had a good product.
Reviewed July 3, 2020
The purchase process with Endurance was pretty easy. They read me my rights and the stuff that I can get throughout the program while I’m with them. Also, they let me know that if I pay for two years, I don't have to pay it anymore after two years.
Reviewed July 3, 2020
The Endurance rep I spoke to on the phone was very professional, upfront, and informative. But it was not until I signed up that I was told everything that they exclude out of the contract. There's one thing in particular that I was worried about and that situation ended up happening with this car. But I found out it wasn't covered. I really didn't like that. I would have really appreciated it if someone had told me the list of things that they don't cover. I wish that’s part of the practice. Other than that, I like everything. It was pretty easy when I did my claim. It was my first time going through it and I felt it was a good experience.
Reviewed July 3, 2020
The downpayment was reasonable and the rep was cordial. They explained the warranty to where I kinda understood it. To file a claim, you have to have had the policy for more than a month. You also have to have used over 1,000 miles and you have to go to a certified dealership. Also, the 60 months stood out to me. The coverage seems to be very valuable considering the length of time that it's good for. It was also easy to make the payment. I did it with my debit.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 3, 2020
I liked what they had to say. I had an older truck, a 2006 F-150, and they said that they’d put a warranty on it for me. So that was good enough for what I needed. They made me feel very comfortable and answered all the questions that I had. They made me feel like I was really a number one person that they wanted to talk to and wanted to accept. They did super fantastic. They had a very excellent program. They handled my purchase very, very well.
Reviewed July 2, 2020
I have had Endurance for a few years. I had the highest plan that covered just about everything. Whenever some needed to be repairs though there was always a loophole for them and they would cover little to nothing of the costs. They answer the phone quickly to sell you their insurance but you need to be on hold for 30 min and get transferred a few times before you can ever reach anyone regarding a claim. Better to go with a local company that bears the burden of responsibility instead of this national garbage company.
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed July 2, 2020
I felt pretty comfortable with Endurance. I had called around to see what was the best price for what I was getting and Endurance was pretty competitive. They also have a great website. But right now, I’m not very, very satisfied because when I was making the purchase, I was told that I would be getting a $250 certificate, that if I went on this particular website, I could use to purchase many different things. But when I went on, you can’t actually do that. I’m very upset. It was fake and false advertising.
Reviewed July 2, 2020
I wanted to get a warranty and then I just Googled a few places and Endurance popped up in my search. I called them and they had a good price for it so I went with them. Customer service was good, informative, and polite.
Reviewed July 2, 2020
The sales rep was terrible. I was going to cancel because the price is too high but she wouldn't listen. I told them I was going to go to CarShield and dispense with paying the many money. Endurance is charging me 100 plus but CarShield is only at 79.
Reviewed July 2, 2020
We live in the mountains and we had about 80,000 miles on our vehicle. It was either purchase a new vehicle or make this one last. We decided to make it last and got the warranty from Endurance. We researched pretty good for warranties that would deal with the dealership primarily. I talked to a couple of other places and watched their reviews and they were not so good. And then Endurance had good reviews with high ratings and quality. People were talking. There's a $150 sign-up fee and it's $95 a month. But we haven't heard much from them since then. I was about to contact them to make sure that everything's still in good standing. I've been a little bit surprised by their lack of communication. So I would like more communication.
Reviewed July 2, 2020
The price that I was quoted at Endurance was reasonable. I chose them for their rate and I knew what plan I wanted. The rep was courteous and spoke well. He explained things pretty good.
Reviewed July 2, 2020
I'm gonna buy a new car and I read about how Endurance's warranty could transfer. It could provide me more money when I sell my vehicle. I went with them and the rep whom I worked with answered all my questions. I had a bunch for him involving whether the warranty was truly bumper to bumper. He was very nice and explained all aspects of my coverage to me. Paying for the warranty is easy too. He just took my debit card information.
Reviewed July 1, 2020
I checked out numerous companies. Some were half the price of Endurance. BUT, read the small print! Endurance has a waranty that's like a new car warranty. It covers everything except basic maintenance. I feel good about all of the electronics and other things that can go wrong on an older BMW being covered.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed July 1, 2020
I’ve got a 2015 Dodge Ram pickup truck. I absolutely love it, and it’s all paid off and runs great, and in 2020, the five-year warranty ran out. I was planning on keeping the truck, so I started looking at warranties. I liked Endurance's coverage. So, I called their guy up, and he was extremely helpful and easy to get me all signed up. I’m very pleased with Endurance. The payment options are good, but the coverage itself is what’s important, and this covers my truck bumper-to-bumper. It allows me to get a car if I need to get a car if my truck needs services. Also, what you gotta look for is how many mechanics accept their insurance. Endurance has a very long list of dealers and mechanics that accept their products. So far, my customer service with Endurance has been excellent.
Reviewed July 1, 2020
The purchasing of my Endurance plan went well. They had the best rate, the best coverage, and then also they had the best customer reviews as well. But when the coil inside the AC's compressor went out, it took them about a day and a half to get back to the dealership in order to either approve or deny our claim to fix the AC. Trying to call them, I waited two and a half hours to speak to someone. It took the dealership about nine hours in order to get ahold of someone. It was a $2,600 repair and they wouldn’t cover it. They sent me a giant list of everything that was covered and I asked them specifically about AC and engine. They said that my AC was totally covered. I didn’t know that a tiny coil inside the compressor was not gonna be covered, which was kind of upsetting
Reviewed July 1, 2020
I spoke with Endurance twice to cancel out my services. It was difficult because I was on the phone for about 40 minutes with the representative. They were just trying to get me to keep the coverage.
Reviewed June 30, 2020
I got a check engine light on in my car and I took it in. So far, it's been in the shop for two weeks and I've been going back and forth with Endurance on the issue. They want me to keep getting things from the place I bought the car from. I'm supplying everything they're asking for but it has been a nightmare. I’m in limbo and it’s almost impossible to get a hold of anybody at Endurance. Office hours even aren’t until about noon Eastern Standard Time and I don't know why. I send messages and I don't get callbacks. Even when I send requested documents, I don't get confirmation if they were received. In the meantime, my car has been sitting in the shop and I’m paying for the rental.
Reviewed June 30, 2020
My owner’s warranty was up and I needed to get another coverage for my truck. I went for Endurance with the coverage I would get at the cost of the policy. And the customer service reps were very nice and polite. They answered all my questions. I was satisfied with the explanation. The warranty offsets the major cost of repairs. Newer vehicles have bigger problems and the warranty seems to cover the areas of concern that I would have of my vehicle.
Reviewed June 30, 2020
I was talking to a lady from Illinois and I made a decision with her to go with Endurance as they were a little bit better than that name brand that had been kicking out here for years. I just enjoyed what I heard about them. The coverage that I got was good. It went well but I still don't have my card or anything to show proof that I booked them. I talked to someone around last week. I believe they're still gonna emailing me something until the card comes in.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed June 29, 2020
Sales person was highly qualified and professional. He answered all of my questions. He did not degrade or talk down about any other company. Not once did he ever push me into purchasing his product and he gave me plenty of time to compare with other warranty companies. It was simple and did not take long to purchase. I highly recommend Endurance to cover your car warranty needs.
Reviewed June 29, 2020
There were a few questions that I had to hunt down through several people at Endurance to get them rectified, but I got them rectified. They originally said that I would get a copy of all of the coverage and I had to call back three times to get that. I just had to get to the right person in order to get it. But when they’re selling something, they really need to get the contract to the customer ahead of time. At one point, I was so upset with it I was ready to tell them to give my money back because I paid the money and I still didn’t have a copy of the coverage. So, that's the biggest thing that they need to work on.
Other than that, everybody was nice and promising. I used to have Hunt Valley, Maryland but Endurance covered a little more than they did for around about the same price, so I switched. So far, the coverage is okay but I'm hoping and praying that I don’t have to use the warranty right now. Should the need arise, I’m waiting to see how everything goes with that.
We do apologize for you not receiving the best experience with our company.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed June 29, 2020
When I called the salesperson, he started out with soft. He was cool and he sold me with the way his approach was which was totally different. He was a great guy and everything with him was excellent 100%. When he sold me the contract, he was so good at selling and explaining everything, I missed the 30-day validation period, and there's no “and/or” in there. It’s 30-day validation, and then the next line says, “1,000-mile validation,” and I should’ve picked up that it was “and that”. In my mind, I was thinking like I do an oil change or either warranty expires, I got 190,000 miles or three years, whatever comes first. I was 20 damn miles short on taking my car in, and Endurance didn't bend. They didn't do anything. But it’s a done deal. I understand it now and it won’t happen again. I’m satisfied with Endurance.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed June 29, 2020
I went with Endurance after looking online and seeing they were among the top five extended warranty companies. I also liked that their home office is in Texas as I live in San Antonio. I had a good experience with their rep at purchasing who set me up on automatic payment plan. So far, paying for the warranty has been easy.
Reviewed June 28, 2020
I went online looking for extended warranties because I bought an older car whose warranty was expired. I wanted one so if something major was to happen to it, I won't have to pay as much money. I also heard other people talking about them, and they told me they were a decent company to get a warranty through. And so, that night I left a message on the voicemail, and then, the next morning, they called me back and we talked. Then, after I found out what they covered and the price, it was better-priced. I had got a quote from somebody else too, but Endurance's was a lot better for a longer period of time. So, I went with them. They were professional too.
Reviewed June 28, 2020
I'm a USAA member and when I reached out to them, Endurance was one of the choices on the list that they gave me. They were rated high, which was probably why I ended up going with them. The reps from Endurance were pleasant, professional and seemed to be very knowledgeable. They did a decent job explaining all aspects of the coverage. From what I understood, everything is covered from bumper-to-bumper with the number of miles that they gave me. However, since then, I've seen some promotions advertising warranty services with some of the same things that I have that are cheaper but I have not called them to go into details to do a complete comparison. As long as Endurance stands behind the contract, I'm good.
Reviewed June 28, 2020
I’ve got an F-250 diesel pickup and I’ve got the warranty with CarShield. When we bought my wife’s car, a MINI Cooper, there were things that Endurance covered more of than what they didn’t cover. So, we got the warranty for the MINI Cooper from them. And when my pickup's warranty runs out, I’ll change it to Endurance too. Compared to them, CarShield doesn’t offer more where you can pay for 24 months and it’s done for a while longer. For my pickup, I paid for 24 months but I still got another year or two left on it. But now they say when you get it, you have to pay for it as long as you want. With Endurance, we're paying about seventy dollars a piece and it's a little high. If somebody would call over with something cheaper, I may take it, but as long as it's about the same I'll stay with Endurance.
Other than that, the guy I talked to at Endurance was a nice guy. But I started to cancel the contract because he told me he emailed our contract to the MINI Cooper but I never got it. I called, told him I couldn't open it, and he said he'd resend it. He resent it, but I still couldn't open it. And I kept trying to call him and left messages, but he never called back. So, I called the main office and spoke to a girl. She sent it right away and I got it.
Reviewed June 27, 2020
I had Choice Home Warranty and it wasn’t worth the crap. I wasn’t going to go with them, so I chose Endurance and it went very well. Now, I'm doing monthly payments.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed June 27, 2020
I wasn't happy with the services from another auto warranty that I was with. I ended up paying more out of pocket than I would and even with the whole process of putting in a claim and all that stuff just took too long. But with Endurance, I feel very comfortable in filing a claim. They had pretty much what I needed for my vehicle and their rep was good.
Reviewed June 27, 2020
The warranty ran out on my jeep. Normally, they don't have many problems, but I just thought, "Well, in case it does, I'll have some kind of warranty." I looked Endurance up on the internet and went back and forth between them and Car Care, and I liked the way Endurance presented themselves online. I haven't had any problems, thank goodness. But if I do, hopefully, it'll be good.
Endurance's customer service did a good job. The only thing I don't like is it's sort of like dealing with a car dealership. They give you a price, "This is the best we can do." I said, "Well, let me think on it." And then surely enough, "Well, I can give you this if you'll dadda, dadda, dadda." When I said, "No," they said, "Well, here's the bottom line." So, in a way, I coulda took the high price and pay them more money, the second price, pay them more money, and the final price, I figured, you ought to give somebody on the front end. So it made me think, but I did check the price and it's in line. Also, it seems like Endurance got better service since they handle the claims themselves. I didn't like the price negotiation but other than that, so far, I'm happy.
Reviewed June 27, 2020
I went online and Endurance seemed like a reputable company so I tried it out. Their reps were good. I wasn't sure what I wanted, but they pretty much cleared it up for me. And for the car that I have, which is an Audi, the cost is sufficient.
Reviewed June 26, 2020
The rep whom I worked with from Endurance was very kind and helpful with information. Their warranty was affordable and everything the rep said coverage-wise was perfect. Buying from them was not stressful at all. I picked my date for my payment to come out and things have been fine so far.
Reviewed June 26, 2020
A friend of mine explained to me that in case something should happen to my car, a vehicle service contract would help. He had experience with Endurance so I went with them too. The rep whom I worked with was very knowledgeable and professional. He walked us through what the plan was all about and he was very informative. I got my plan booklet from them and making payments was not difficult. I highly recommend Endurance.
Reviewed June 26, 2020
The Endurance representative was very good and fantastic. I was 100% satisfied with her.
"Thank you for the 5 star rating."
Reviewed June 26, 2020
I saw Endurance on ConsumerAffairs and I checked them out. The rep seemed very knowledgeable. I have an older car and I'm a little seasoned in age, so we didn't quite understand everything. She answered all of my questions and left no doubt in my mind. She explained the procedure, how long I had to wait before the policy kicked in as well as what it covered and what it didn't cover. I was happy with all her answers and everything went swimmingly well. I don't purchase things on whims, but she made me feel so comfortable that I purchased the insurance. They were the second one that I looked into and the first one that I purchased from. We need it 110%. A friend had an older car, and he has an $8,000 bill. He has a high-end car, but whatever kind of end it is, $8,000 sounds like a lot of money to me.
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed June 25, 2020
The enrollment and purchasing process with Endurance Auto Warranty was fine. They let me split it up, and it went well. It was a little high and my car was older, and I was barely on the line to even get some insurance. It was close to 200 miles. So, they made it work for me. Overall, they were good. It was better than I thought.
Reviewed June 25, 2020
I purchased a used vehicle about five months ago and it came with a 12-month, 15,000-mile warranty. I was approaching the 15,000-mile mark pretty quickly, which was why I purchased an extended warranty to have that added protection. I was comparing a couple of companies and the biggest thing that made me go with Endurance was if there was a problem and the car was in the shop, you don't have to go to a third party, as far as them sending someone out an adjuster to check the repairs. They made it seem like their process was much simpler. The dealership or repair shop would just call them and they would authorize the repairs.
I had an issue with the customer service when I purchasing the warranty. I was told a couple of things that weren't true. They sold me on them giving $500 cash and it took them a while to send it to me. They also gave it to me in email form and it really wasn't cash for spending. If I wanna buy something on Amazon for $100, I pay $90 for the certificate so I save $10. I called customer service about four times and every time I called, somebody gave me different information.
Reviewed June 25, 2020
We know a lot of mechanic work but we have a hybrid and we don't have a clue with that car. So we figured we’d better try and get it covered in case something would go wrong. It was a pleasurable experience purchasing the coverage from Endurance and we didn’t see any problem with the payment plan.
Reviewed June 25, 2020
It went great with the sales rep. He actually sold me on the warranty because I purchased it. He wouldn't let me off the phone until he made sure I bought that warranty. He kept going down on the downpayment price. I was telling him about how I went to CarShield and they had their price of $130 but after I did the reviews, all the reviews on CarShield were just crap. They got 1 stars from everybody and everybody was saying the same exact thing. That's when he said he would match CarShield for the 130. And the payment per month is only $70 so I was very satisfied with the salesman. He went above and beyond. The first payment was very easy to make too. My problem initially was 250 down. But I didn't have a problem with paying 130.
It's very important to have an extended warranty. I've had vehicles before in the past where I've had issues with them and I got stuck with repairs. This has always been my thing about a used vehicle. When you purchase used, you're purchasing someone else's problem. So you always wanna be a step ahead of that and I only looked at the top three companies – Endurance, CarShield and another one. Endurance was number one and I wanted the number one. I also listen to a lot of Pandora in YouTube and a lot of the commercials that come on sometimes are Endurance Warranty. So I felt like Endurance has been talking to me for quite some time and I just wasn't listening.
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department


