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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,943,942 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 100 Reviews 14625 - 14775
    Verified purchase
    TechPriceRefunds & PayoutsStaffBilling

    Reviewed April 9, 2020

    I've paid more for this vehicle than I've paid on most of my normal use for vehicle purchases so I wanna ensure that I'll get my money's worth out of it. With Endurance, I could take the vehicle anywhere that was ASE certified and file the claim. So if something goes wrong with my vehicle, the mechanic I had been trusting for quite some time will be good to use 'cause he's ASE certified. Also, I can still go back to him ‘cause he'll help me maintain it.

    Dealing with the Endurance rep was very clear and concise. It took one pretty fair long conversation to go through all 'cause I never had an extended warranty before. He was very concise on what he talked about and he went through it step-by-step. He also helped review a few points for me when I had questions. I signed up for the autopay. It's set up and done now. I had an initial small amount that I paid. Then the rest of the payments just come out monthly.

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    Verified purchase
    CoveragePrice

    Reviewed April 9, 2020

    Endurance gave me warranties on my car, stuff that I could use in case my car broke down. They said they’d cover from the engine, all the way down. I said cool, and I found it wasn’t too expensive. And they have really nice people there. The only thing is they said my stuff is gonna come in the mail. But I haven’t gotten it yet, and it’s been about a month. But everything else has been good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 9, 2020

    Customer service reps at Endurance were nice. They were helpful and gave me information when I had questions.

    Thanks for your vote!
    CoverageTechRefunds & Payouts

    Reviewed April 8, 2020

    Not honoring the policy I bought a year and a half ago. These people have the nerve to contact me and tell me that they cannot honor our CONTRACT. Either the salesman at the dealership or the insurance company are scammers and I want a full refund since I have never used their policy. Insane!!!

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello RJ,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed April 8, 2020

    The rep called me and was offering a vehicle service contract for five years. He said that I have to wait 30 days to use it. Then he said 90 something dollars when having the car serviced. I thought to hang up on him ‘cause there are scams going on. I didn’t believe him and I didn’t want to give him my card number and stuff. He said that it’s real. We would have to go to a third party and get approval or we'd go straight in the shop and pay right then and there. He gave me a number and told me that I could call and check it out if I didn't believe him. He also gave me his office number and extension. I took his word. I called back and sure enough, he answered the phone.

    I told my sisters and my son about it. They said that 90 something dollars a month was too much. But it’s pretty good so far. I haven’t had any problems with them yet. I called about a week ago for something about my car and the lady said that I have to wait until I get to a certain mileage. The rep didn’t say anything about that. The lady said that I just have to call back so I will do that and see what they say now.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed April 8, 2020

    Endurance has good customer service. I found nothing that could be improved about their purchase process.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Jada,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingStaff

    Reviewed April 8, 2020

    When I was buying my Endurance warranty, I was a little concerned because I haven't purchased the vehicle yet. I called Endurance and their rep said that I could go ahead and buy their warranty that day anyway. The fellow selling the vehicle brought it the next Friday and it had way less miles on it than he said in the ad. I called Endurance back and took a picture of the mileage. Their reps fixed and changed my policy for me. So, I was happy.

    Thanks for your vote!
    Hans increased rating by 4 stars.
    CoverageTechPunctuality & SpeedRefunds & PayoutsMaintenanceRates
    After a positive interaction with Endurance Warranty, Hans increased their star rating on April 9, 2020.

    Updated review: April 9, 2020

    Update** Wow, Endurance really stepped up. I was contacted by a rep, Jordan, and he was kind, courteous and made me feel like he was willing to help Endurance as well as myself come to a mutually beneficial resolution. I really can't say how impressed I was with the professionalism of each representative that I spoke with and overall how much Endurance seems to care about me as a customer. Bravo Endurance. Bravo.

    Original Review: April 7, 2020

    I had a breakdown and the part is covered under the warranty, but lo and behold the reason for the breakdown disqualifies the coverage. Upon review of the contract, EVERYTHING disqualifies coverage! What good is an extended warranty when the company can simply cop-out on the "reasons" for the coverage...

    "For any damage and/or Breakdown resulting from collision, road hazard, fire, theft, vandalism, riot, explosion, lightning, earthquake, freezing, rust or corrosion, windstorm, air leaks, hail, water or flood, acts of God, salt, environmental damage, chemicals, contamination of fluids, fuels, coolants or lubricants." What good does this do! A+ rating on BBB my **! Lucky for me they offered me financing to get the repairs done. IF I WANTED TO FINANCE REPAIRS I WOULD NOT HAVE PAID FOR AN EXTENDED WARRANTY!!! Run. Run away as fast and as far as you can from this company!

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    Verified purchase
    TechStaffRates

    Reviewed April 4, 2020

    We had leased a car and when it was up, we decided to buy it, which we don't necessarily normally do but we like the car so much that we did. I was going through the dealership for an extended warranty but then someone mentioned that Endurance Auto Warranty does it and they have good rates and are good to deal with so I went with them. The guy I spoke with seemed very knowledgeable on everything that he told me. If everything works out I can to them for my next car.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Tom,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Customer ServiceSales & MarketingStaffRates

    Reviewed April 4, 2020

    My truck's already six years old and I've been getting calls left and right from other people wanting to give me an extended warranty. I figured it was a smart thing to do as vehicles get older. I talked to some of the companies but my wife said a lot of them sounded like a scam. Then she looked it up on the internet and saw Endurance and the rating was real good. So we chose them and making the purchase was simple and easy. Then I got a letter in the mail on the transaction. I thought I was supposed to receive a card though. But the gentleman I had spoked to was real knowledgeable though. He answered all my questions and it was great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Billy,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    MaintenanceStaffBilling

    Reviewed April 4, 2020

    I want to be protected in case my car breaks down. The Endurance rep did 100% on explaining to me. Payments are very easy. I'm doing it online.

    Thanks for your vote!
    Verified purchase
    CoverageTechPunctuality & SpeedStaffRates

    Reviewed April 4, 2020

    My pickup was running out of factory warranty. I liked the rating they showed on the internet. My girlfriend looked it up and she showed Endurance was a good one, so I went with them. I also checked with my dealer here and the ones they sold didn’t cover some of the stuff that they’re noted for. Endurance's rep was helpful. When I did it, I was undecided and she let me know about the 30-day waiting period. So, I would have been clear out of warranty if I hadn’t done it when I did. Endurance did all right. I like when businesses take care of all these stuff for you.

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    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed April 4, 2020

    The Endurance sales rep was courteous. I like its price however I haven’t received the policy in the mail.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechPricePunctuality & SpeedStaffRates

    Reviewed April 4, 2020

    I bought a Mercedes and I knew the parts were gonna be expensive. I asked the people who they rated number one and I went with Endurance. The people were very nice and I had good service. But I didn’t fully understand the policy. I thought they said it was 1,000 miles or 30 days that you had to wait but it was both. I filed a claim and that’s when I found out. I had 1,500 miles on my car and I was 3 days away from the 30 days. I bought the car used and it’s the first time I ever had a Mercedes. I didn’t know that the airbags were leaking. At the Mercedes dealer’s, it was $4,800 per piece and there are two of them. Another place had them for $1,800 though. If I’d have known it was 30 days, I would've waited for 3 more days. But that was the only thing. A lot of people actually tried to help me. I had a guy call back and he told me a place that I could get it done cheaper. Everybody has been extremely nice so far. It's been pretty good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Jimez,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    TechStaff

    Reviewed April 3, 2020

    We got the warranty with Endurance because of the dealer. That’s what we had when we bought the car. A young man helped me with the warranty and he was good. He was really a lot of help.

    Thanks for your vote!
    Verified purchase

    Reviewed April 3, 2020

    Endurance had a better package and I find extended warranty very important. I’m very satisfied with them.

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    Verified purchase
    Customer ServiceTechSales & MarketingOnline & AppStaff

    Reviewed April 3, 2020

    I already had purchased a warranty from CarShield that morning because CarShield had sent me some information and I’ve seen them advertising. So, I called them up, got their numbers and it sounded good, so I signed up with them. And then I got an email in a flash from Endurance, so I went and looked into what they had. I talked to the guy and did some comparison, and they had it in spades over them so I immediately bought from them and cancelled my other contract. The rep was very knowledgeable and very good. Also, the website is cut and dried. I had these before and actually had to use them a couple of times before. I’m familiar with how it works.

    Thanks for your vote!
    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed April 3, 2020

    I just Googled car coverage and saw that Endurance is second in the country. They have reasonable prices, too. The rep was a little pushy as far as selling like how salespeople try to stop or distract you when you're in the mall. They're on you. Then if you talk to them, that's when you're trapped 'cause then they wanna continue talking to you. It's all about that sales perspective which I get it, but it can be a turnoff if somebody says they can't do something right now or the price point isn't right for them, and they're still pushing it. He was well-mannered, though. He explained the coverage's benefits and things like that, and he also had to work a bit for us to get something affordable.

    Thanks for your vote!
    Verified purchase
    PriceRates

    Reviewed April 3, 2020

    Endurance popped up when I typed in "extended warranty". They had a better deal as I already talked to a couple of people before them and their prices were a little bit higher. I had a really good consultant and I didn't have any worries. The questions I had at the time were answered. The process was really easy and they explained everything to me pretty well. There are one or two questions I thought I still need to ask them though. I also need to access my online account because they were telling me that I have some reward. Other than that, it worked pretty smoothly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Samantha,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Staff

    Reviewed April 3, 2020

    I already had a company that I dealt with, and what they offered me for the plan, for the money, and compared one to another, Endurance was outstanding. They explained everything to me. Everything’s good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Steven,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed April 3, 2020

    I put requests out to three or four different companies. Endurance was the first one to get back to me, which I liked. They are one of the top three in the country and I liked the plan that they offered me. Purchasing the warranty was finr. The sales rep was very good. I paid my monthly payment two weeks ago. I got the hard copy of my policy and stored it in my glove box. I took a trip to Georgia which was a 600-mile round trip. I then took a trip over to see my mother on the other side of the state. I put the first 1000 miles on quickly. I just passed my month too.

    Thanks for your vote!
    Verified purchase
    Customer ServicePunctuality & SpeedStaffRates

    Reviewed April 2, 2020

    I looked at the rating online and Endurance was a recommended company. They sent me the letters during the enrollment process so it’s all set up. It was more difficult to get the paperwork. I wanted it on paper so I could review it as I needed to and I had to request it a couple of times. But then, they finally got it to me and it was just a little bit slow getting here. When I called customer service a couple of times to ask questions, they were there and very helpful with the answers. The experience with Endurance was as good as it could have been done.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Charles,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    Coverage

    Reviewed April 2, 2020

    I did a search online and Endurance Auto Warranty was the only one recommended in the area. I wanted the bumper-to-bumper coverage but they said I wasn't eligible for it so I got the one right below it. The signing up experience was very good.

    Thanks for your vote!
    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 2, 2020

    Endurance's process was very smooth. Moreover, they had better packages for what I needed for my vehicle and their prices were very reasonable. Their reps were very informative and patient with me. I like the fact that they let me ask them whatever questions I had and they walked me through the process of everything. And any question that I had, they answered them. Most people like to just rush through everything and tell you everything. But they took their time and made sure that I understood everything.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedMaintenanceStaffSales Tactics

    Reviewed April 2, 2020

    I have a five-year-old BMW convertible, and it is out of warranty. I wanted to ensure that at least the engine component was covered because it can be quite expensive if they were to even fail from any source. CarShield would only give me the high-end plans. They would not go into detail about the lower-end plans and the gentleman kept pushing for me to buy a high-end plan. It was very rude. The lady from Endurance, on the other hand, did a whole lot of listening to me to understand my needs. And she walked me through all the plans and allowed me to make the decision. Once they learned that I was a veteran, they put some other incentives in there that led me to commit.

    I went with the higher end plan because they provided me everything that I needed, even though I have double coverage. I do have one beef ball with them, however. Now that I’m part of the plan, they're going to do an automatic charge every month to my card. They made the choice for me, and it prompted me to cancel my plan. That’s the one error that they need to fix to allow the customer to make that choice, not them. Other than that they have been excellent at least on the front end.

    Thanks for your vote!
    Verified purchase
    CoverageTechRefunds & PayoutsBilling

    Reviewed April 2, 2020

    Endurance is same with the other companies in terms of “You can't look at the policy without purchasing the policy first.” They were insisting I have to pay some money to look at the policy with 30-day premium. I went back and review several other warranty companies. But at the same time, I'm spending around $300 in order to look at standard copy and not a detailed copy. That irritated me because I'm trying to shop. If I go to a car store and buy a car, they don't make me pay for the car to test drive the car.

    We had to pay the initial down payment. They offered me $100 pay, and then review it for 15 days. And if I like it for 15 days they take out the difference between the original amount. It wound up being a $250 initial payment. They broke that up over a two-week period. Two weeks to look at the stuff and then pay another 150 to extend the coverage for the rest of the 30 days. If I wanted to cancel it after that, then they would still give my money back. Overall, it's fine.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffBillingRates

    Reviewed April 2, 2020

    I had gotten an extended warranty when I bought my vehicle but I wasn’t exactly satisfied with what they offered. I did my research and saw Endurance, that they’re credible and that they had good ratings. So I decided to go with them. The salesman was very helpful and informative. He told me everything upfront – what the policy is gonna cover, what it’s not and what I’m responsible for, which is the $100 deductible. He laid it all out on the table and that’s the way I like doing business. It was a very good experience. I did the initial payment on the phone too. It was taken care of right away so it was easy. Everything was done.

    When I signed up, the gentleman also said that in a couple of days I would be receiving an email with rewards on it, like I could go and get an oil change at Jiffy Lube and I’ll have a coupon. But I hadn’t received it so I told a young lady, Monica, about it. She looked into it and told me they would send that out and that I should receive it in three business days. So again, the customer service was on point. They took care of the situation that I called for.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Angel,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Customer ServiceCoverageStaffBilling

    Reviewed April 2, 2020

    My car is getting up in age so I needed this added protection. An extended warranty is very valuable. I did a Google search and after reading reviews and information that was put out by the Better Business Bureau about who to go with. The suggestion was Endurance and when I dealt with their rep, it was very warm and pleasant. Making the payments was very easy as well. When I set up the policy, I did a payment on the phone right then and there. Then when it was time to make a monthly payment, I went online and made the payment.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Crystal,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Staff

    Reviewed April 1, 2020

    The rep was really nice. I liked her. She got me the best deal that she could.

    Thanks for your vote!
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceBilling

    Reviewed April 1, 2020

    I took my 2004 Jeep Cherokee to my mechanic. They told me it need a oil pump. They called Endurance warranty to see if it was covered and Endurance warranty they sent out 3 inspector to check out. My jeep was in the garage. At this point 3 weeks nothing was being done. I went to the garage myself. Had a 3 way call to the claims department. Sat thereafter good hour. Get disconnected. They did call back. They told me I would have show them receipts where I had my oil change. My husband changed my oil so we need keep receipts. My mechanic never ask for this the first time I ever had to use my warranty.

    My jeep is now sitting in my garage but not fixed. I took to corporate. They told me they would find cheaper parts and a garage but I would still have to pay for it to be fixed. I've been paying $93:00 a month. Corp. did tell me I could miss a month and they would reduce my payment. Is this warranty worth? No not when you have to jump through hoops. This was my first experience and still not fixed at this point. I just want my full refund back so I can pay for my jeep to get fixed but they told no. Corp. told me no. I'm just telling my Experience because I don't want anyone else to be treated in way. Definitely read the whole contract.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Joyce,
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
    A member from the customer experience department will be reaching out to you today.

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPrice

    Reviewed April 1, 2020

    I looked online, took a quote and got Endurance. The customer service was good but I was thinking about changing the policy a little bit like lengthening my years more than mileage. So, I wanted to call them back regarding that.

    Thanks for your vote!
    Verified purchase
    CoveragePricePunctuality & SpeedStaffBilling

    Reviewed April 1, 2020

    Endurance Auto Warranty is very affordable. The rep explained things but at first, it was just so quick that I thought I might’ve got the wrong thing. He could do better in letting me know what I am purchasing or what things will be covered. He sent me to another lady and she’s the one that finished off the payment and explained everything that was covered.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Tabitha,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    CoverageRefunds & PayoutsStaff

    Reviewed April 1, 2020

    The Endurance rep was helpful and explained the coverage as best as they could. They explained it to where I understand and answered any questions that I had. Having the warranty puts me at ease and saves money. If my car has any breakdowns, I know I won’t have to come out of pocket a lot out.

    Thanks for your vote!
    Verified purchase
    CoverageTech

    Reviewed April 1, 2020

    I love the Endurance coverage so far. I’m actually about to use it ‘cause the compressor in my car went out. I’m glad I got it when I got it. The $250 voucher thing, whenever things open up, I’m looking forward to using that as well to save money. I like how it included local deals, like with Papa John’s. I really like everything from when I Googled, how easy it was to find you guys, to the benefits of your coverage. For a high mileage coverage, it does a really good job. I’m very glad I have the warranty because one thing I noticed, when I took it to the shop and they were like, “It’s your compressor,” I don’t think my old warranty covered the compressor or any AC components. It’s really nice to know that this one’s like an all-around kinda thing for your vehicle.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceMaintenanceStaffBillingRates

    Reviewed April 1, 2020

    I’ve had my vehicle for five or six years. It's a 2015 but I got it in 2014. I didn’t want an expensive repair to come down. I have a 100,000-mile warranty, but that’s only powertrain. Initially was gonna go with the agency that advertises on Karen Hunter’s show on Urban View. But I ended up talking to Endurance. I was asking them some of the differences like, “Why wouldn’t I go with this group instead of with that group?” And then, I liked their price.

    They were professional and helpful. The rep told me everything so I knew that it would be a delay in becoming effective. I wanna protect my engine. Also, I knew that they wanted to make sure I wasn’t calling with an already broken-down vehicle, and that I had to get an oil change. My engine was replaced in my Kia, right before my 60,000-mile warranty went out. And since then, they told me I had to get my oil changed at the dealer. I was also told, “Don’t go to Jiffy Lube anymore,” so, I didn't. Endurance is a good bet. You don't want a $1,000 bill if something goes wrong. Cars do break down. If your warranty goes out, or if you have an extended warranty with your car and it expires, be prepared and have a backup warranty.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Pamela,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    CoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed April 1, 2020

    I did some online research and Endurance seemed like it was the best quality. The sales rep was very friendly. I felt comfortable with the way they explained my policy and they were very thorough. Everything was quick and easy while getting the coverage.

    Thanks for your vote!
    Neil increased rating by 4 stars.
    Customer ServiceTechPricePunctuality & Speed
    After a positive interaction with Endurance Warranty, Neil increased their star rating on April 22, 2020.

    Updated review: April 22, 2020

    Worked everything out, highly recommend.

    Original Review: March 31, 2020

    TERRIBLE TERRIBLE CUSTOMER SERVICE. I had a 2012 Mini Countryman that had a transfer case issue. I've had the warranty for 6 months, contacted them and they sent an adjuster out who agreed that the transfer case needed to be replaced. After being in the shop for over a month waiting for the 3rd party adjuster who Endurance warranty did hire, he stated that the transfer case should be replaced under the warranty. Now I've received a call from endurance warranty who is deciding to not honor their warranty. I would avoid them at all costs, they will find any loophole to get out of honoring their warranty and doing what is right.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Neil,
    Someone from our office just spoke to you a little earlier this morning.
    We will have someone from our Customer Experience department reach out to you.
    We are sorry that you are having a negative experience with our company.

    We will look to see how we can provide a better overall experience.

    Verified purchase
    Customer ServiceStaff

    Reviewed March 31, 2020

    I bought a truck. It had a leaky navigator and I had a warranty on them, and I decided to put extended warranty on this. Endurance was the first ones that called me back. They were really friendly and I felt comfortable talking to them. They were very insightful on any questions that I had. The specialist went above and beyond. Their words are trustworthy. Empathy gets along more than anything when you're trying to make that dollar or keep somebody happy when they're spending their money. Give them a try. I know a lot of people sell a lot of things through words, but Endurance is not just selling it, they're basically owning up to it. You can hold them accountable for anything that they're trying to offer you.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Vikkilyn,
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceContract & TermsClaims HandlingCoverageTechPunctuality & SpeedMaintenanceBilling

    Reviewed March 31, 2020

    I'm not happy with Endurance. They wouldn’t put in a claim for my oil. My car is spitting oil and I tried to get it repaired but they said they're not covering that because of some standalone provision. My policy covers the transmission, the engine, the powertrain and stuff like that. That’s what the salesman indicated to me. At first, I was a little bit deterred but he more or less explained to me that with most extended warranty coverages on cars, that is the garden-variety procedure, there’s a caveat to this. If I call again and something goes wrong with my car and they don't do it, they're out. That’s not even up for negotiation or discussion.

    Initially, Endurance gave me the impression that they were gonna cover the claim. But at the last moment, right when they called to get the claim, they said they were not gonna cover it. So that was really unfortunate. Plus it’s really uncomfortable for me, having to go through this to pay a guy and then come to find out they're not doing it. So I just wasted a lot of time. They could have told me that from the beginning and I could have made some other arrangements to have my car repaired but they didn’t do that. So that would my suggestion. They shouldn’t wait two or three weeks down the road when the customer is getting ready to get his car repaired in the shop to indicate that they’re not gonna cover it. That is crazy.

    Endurance did offer to forestall one payment to assist me with the repairs if I stayed with them. But I’ve got some time to think about their offer. I also liked the guy yesterday because he explained everything in detail. He was explaining I should have done this from the beginning. So that would be my primary concern with regards to that. But I’ll figure it out. I’ll see if I’ll stay with them or find myself another carrier. I’ll give Endurance more opportunities. I don't wanna have to read that contract. It’s several pages long but I will do that.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello,
    We do apologize for you not receiving the best experience with our company.
    Please call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    CoverageSales & MarketingPriceStaffRates

    Reviewed March 31, 2020

    I like the price and coverage with Endurance and purchasing the policy was pretty easy. It was great working with their sales rep and I had all the information I needed.

    Thanks for your vote!
    Verified purchase
    CoverageTechPriceRates

    Reviewed March 31, 2020

    I liked the pricing and the type of coverage that Endurance had. It was better because we just checked into a couple of providers and Endurance had better coverage for things. Getting signed up was fine but we still haven't received a copy of the warranty information. I like the hard copy. My miles is at 99,000 something. It’s before the 100,000 when I got the warranty.

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    Verified purchase
    Customer ServiceContract & TermsPriceStaff

    Reviewed March 31, 2020

    I bought a car and since Endurance was the first one on the list, I called them. They had what I wanted, so I made the purchase. Their reps were kind of pushy and told me that if I didn’t make the decision at the time, it was gonna cost me $500 more. But I went over a great detail and wrote down everything they told me. Then I went over it and asked questions for every single thing that was on there. I made sure that I was adhering to everything that was on the agreement that I am responsible for. I’ve got everything saved on my email as well, so I know the procedure on how to make a claim. I’ve got the 800 number and I know I just have to call that. I also know what my number is and all that good stuff.

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    Verified purchase
    CoveragePunctuality & SpeedOnline & AppStaff

    Reviewed March 31, 2020

    Everything went well with the rep from Endurance and I’m all set up with it. I got the cards and my month just started recently as far as getting in that waiting period. I've been on the website and I checked what was there, and we're good that way. Insurance is one of the things where you buy and hope you don't need it. If I had known we needed it, it would have saved us a couple hundred dollars have I had it two months ago.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed March 31, 2020

    The rep from Endurance who called me gave good service. They also contacted me very quickly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Blake,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechMaintenanceStaffBillingTransparency

    Reviewed March 30, 2020

    When I Googled, Endurance was the number two or three and I decided to go with them. I pretty much understood the rep's explanation of the coverage. And making my payments was easy. It came right out of my account. To submit claims, before I do anything, I'm supposed to call them first and tell them that I'm going out to the repair shop. Then the shop is supposed to contact them too.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Homer,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    PriceRefunds & PayoutsStaffRatesTransparency

    Reviewed March 30, 2020

    I researched a little bit online. Endurance had some really good reviews and they were the first to contact me back. The pricing seemed right so it was good. Both of the people I spoke to were very eager to help and knowledgeable. Then I was told I would be getting a little bonus of $200 thing for paying the full amount upfront. I was thinking that it’s gonna be like a gift card thing. But I could only use a certain amount per item I'd choose to purchase. I wish they just have a better explanation of that.

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    Verified purchase
    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed March 30, 2020

    If my vehicle decides to break down one day in the future, I can have a backup plan. Endurance's reps were very informative. They gave different options and didn’t try to make you buy anything. They just described the plan, laid it out and gave you the choice whether or not you wanted it. The rep called me back about a couple of days later just to check up, made sure that I still wanted the plan and that I didn’t want to cancel anything.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceRefunds & PayoutsRatesSales Tactics

    Reviewed March 30, 2020

    The way the guy from Endurance called back on the phone was more of a hard sell and he didn't need to be because I had already decided I was gonna go with them. I just hadn't called back to sign up yet. He asked me what it would take to sell me this warranty. I told him that the monthly price was still a little high. He then said that they already cut if for me three times. But he hadn't done anything and I didn't know what he was talking about. The bottom line was they still had the lowest price.

    For the most part, the experience with Endurance was fine. The phone call with the guy wasn't lengthy. He went over the main things that it covered. They didn't really do that much explaining. They also give this little speech about having 30 days to cancel. So far, everything is fine. As far as the coverage, I was gonna go with a different company until I realized that they were open-ended. I didn't want something that ran forever until I canceled it. I wanted something that I knew that after so many years, I'd be done paying for 'cause you wouldn't know what would happen to the vehicle.

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    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed March 30, 2020

    Endurance was one of the two better companies to go with, and they had better pricing than the other company. And they covered more. I had them email me the complete policy because I wanted to read it in black and white. I started with somebody, but I couldn't commit immediately. I ended up getting the supervisor and it went well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Troy,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechPriceStaffRates

    Reviewed March 30, 2020

    Endurance was rated relatively high on some of the reviews, and they were easy to work with whenever I called. I was apprehensive about this extended warranty stuff, but Cadillac didn't call me back in a timely manner while Endurance was responsive. The rep went through the coverage, the contract, and the pricing. He did cover a few different options when I inquired. At the end, he did explain the mileage. I've not used the service to really be educated but I felt it was a good decision and I hope I was right.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Billie,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageRates

    Reviewed March 30, 2020

    The truck had 60,000 miles on it and I wanted some backup, for insurance purposes. Based on the ratings I saw, I went with Endurance and the purchase experience went pretty smoothly. It was a little long but it was okay.

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    Verified purchase
    Customer ServiceTechBilling

    Reviewed March 29, 2020

    I did some background research as far as credibility and I found out that Endurance Auto Warranty is actually a reputable company. I called some dealerships and Endurance is one of the names they mentioned. I wanted to get an extended warranty. I know how important it is to have one. Their customer service was good but I had a hard time getting through. I didn’t know my exact date to pay so I called. I got disconnected a couple of times, trying to get in touch with the right person. It was good once I got in touch with somebody I could talk to. My payment would come directly out of my account so it should be pretty easy.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5 star rating. - Customer Experience

    Verified purchase
    Contract & TermsPriceStaff

    Reviewed March 29, 2020

    Endurance was inside my budget and did not cost me $150 a month. Moreover, the rep was informative, professional and well-knowledged. However, I couldn't find the benefits, like the little gift checks, that they offer. But I'll figure that out, eventually.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Anna,
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed March 29, 2020

    Getting a plan with Endurance was a really easy process. They covered all the multiple plans that they had and the certain recommended ones, and it was a really great service. In fact, it was a really quick thing so right afterwards, I called back just to ask a couple of questions and they answered all my questions. I’ve gotten everything for the policy now.

    Thanks for your vote!
    Verified purchase
    Customer ServiceTechPriceStaffBillingRatesTimeliness

    Reviewed March 29, 2020

    My son is a researcher and before I purchased Endurance, I told him about that and he came back and told me that it was a good company. They were rated very high and after researching the reviews, the reviews were excellent. You hear horror stories about you purchase things and they never come true for you and I kept hemming and hawing, but the rep was very patient with me. Any questions that my son came back to me about it, she would call me. In fact, she called me three days in a row to answer any questions I had. She wasn’t pushy at all like some people are. She gave me time. She also asked if it would it be okay if she called back the next day, which was fine. The payment is very good too. It’s giving me the option of not having to do a one lump sum, and it’s very affordable for me. It’s also nice that if I have extra money, I can prepay it all and I don’t have to worry about making the payments.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaff

    Reviewed March 29, 2020

    We purchased a low-mileage, used car and it was just at the end of its regular warranty service so we decided we wanted to extend it. There seemed to be some pretty good recommendations for Endurance online and the rep who assisted me had the information that I needed and wanted so that was good. I usually do this for trucks, not for passenger vehicles, but I also pretty much knew what kind of coverage I wanted so they were pretty straightforward. Then when I had to pay the premium off to get the extra discount, I called in there and that went fine.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello David,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Online & AppStaffRates

    Reviewed March 29, 2020

    The purchasing process with Endurance went fine. It was something I was very interested in. Their rep was awesome and everything on their website, for me, was easy to understand.

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    Verified purchase
    CoverageStaffBilling

    Reviewed March 29, 2020

    I felt pretty good when I spoke with the Endurance reps. They were knowledgeable and explained all the different policies and I accepted one. The specialist gave me a couple of different options about the initial payment.

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    Verified purchase
    Customer ServiceCoverageTechStaffTimeliness

    Reviewed March 28, 2020

    Endurance's offer was decent and the rep whom I spoke with was very good. He went through the whole contract, explained everything and told me what they recommended. They called me back the same day just to verify the mileage on the car. So far, I've been very satisfied with the warranty I got.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Petros,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceContract & TermsPriceRefunds & PayoutsBillingRental Car

    Reviewed March 28, 2020

    I was with Cargo and then I went online and looked for something different. I called a couple of places and I liked what Endurance was offering. Even though it was a little higher, it was worth it. If something happened and I have to get a rental car, I wouldn’t have to worry about somebody telling me we’d get that and then they’d reimburse us. When making payments they let me make an arrangement until I have the half, ‘cause I didn't have the full amount at that time. Overall, I would tell others that Endurance is the best offer that I’ve moved on with.

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    Verified purchase
    CoverageTechStaff

    Reviewed March 28, 2020

    When I bought my car, it didn't have a warranty. It was almost 20 years old and had 109,000 miles on it. It's a beautiful Porsche Boxster S and I wanna have some kind of fallback in case something happens to it. When I looked up service contracts on the internet, Endurance was the first one who came. I explained to the rep what was going on with the car and what I needed to have. He showed me the program, what they were offering, and what it was gonna cover. I'm satisfied with the coverage.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Fred,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Sales & MarketingStaffBilling

    Reviewed March 28, 2020

    I got Endurance for my other car and this is my second plan for this particular car so I think it’s very important. The first payment was supposed to be due today and I have not received nothing yet. But when I made the purchase, everything was cool. The salesperson was very friendly and cooperative. The first payment was actually due on the 23rd but I asked him to push it to the 1st because I like paying everything on the first and there were no problems whatsoever. Everything went well.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Michael,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Staff

    Reviewed March 28, 2020

    We were just out of warranty and we plan on keeping the car for a while. Endurance's rep was very knowledgeable. Having a warranty is extremely valuable, especially right now with the uncertainty of people’s income and the average repair on a vehicle can be thousands of dollars. It’s nice to have that security.

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    Verified purchase
    Punctuality & Speed

    Reviewed March 28, 2020

    We did some shopping around and went with Endurance because of all the different options they had available. Purchasing with them was very easy and quick. They were clear.

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    Verified purchase
    StaffBilling

    Reviewed March 28, 2020

    I read a lot of things online and Endurance Auto Warranty seemed to come out one of the highest. Their rep was very nice and let me talk to a supervisor who was wonderful. They worked with me on the downpayment and they're gonna take monthly payments.

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    Verified purchase
    Customer ServiceStaff

    Reviewed March 27, 2020

    Everything’s good with Endurance. It seemed fine with their rep and I got an email about my online account information. I’d recommend them to somebody.

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    Verified purchase
    CoverageStaffBilling

    Reviewed March 27, 2020

    It was great working with my rep from Endurance. The coverage was explained excellently and making payments has been easy. I'm very satisfied.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Bruce,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    PriceStaffRates

    Reviewed March 27, 2020

    I needed some extended warranty and did my research. After looking at the other companies, I thought Endurance was the one I could work with. Signing up with them was fairly easy and very professional. And the price is fair.

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    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed March 27, 2020

    I bought my BMW and I had to pay for this thing out of pocket. Also, I had to get my coolant fixed and stuff when I bought it and I had to pay 2,900. That made me put an auto warranty on. I was looking up a couple of them and I was going between the ones people say were the best and I chose Endurance. Everybody has been cool on the phone. The rep broke down a lot of stuff for me.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Jamarco,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 27, 2020

    I got my first BMW and I heard everybody saying to get a warranty. I wanted to make sure that I protect myself. I was looking at three companies and among them, Endurance looked like it was reputable. The price was good too. They explained everything well. I called the customer service at one point when I needed a jump. I didn’t have a card, and it was after-hours, so they weren't able to help me. But having this warranty is definitely valuable. I feel like even with one repair, it will pay itself off with this vehicle. Overall, I was very satisfied.

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    Verified purchase
    CoverageStaff

    Reviewed March 27, 2020

    I looked at six companies and Endurance covers two tires, which nobody else in the industry is doing. The rep was able to answer the questions on everything that I was looking for. He knew what he was talking about and handled it professionally. It was a very positive experience and I’m very satisfied with Endurance. Having a warranty on your vehicle is important. I drove a lot of miles before Coronavirus and will again after. Just like any other warranty or insurance, you just wanna have that peace of mind.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPriceStaffBillingRates

    Reviewed March 27, 2020

    My sister and her family have Endurance and I decided to go with them as well. But I don't like that they offer you a price, but when you're undecided, they say, "This is the only day that we'll give you this price." According to them, they gave me a discount because I'm military. At the moment, we're out of budget due to some things going on at home. I said that I couldn't afford them at the moment. The rep put somebody else on the phone and then they kinda stretched the payments out so that it would be a little more affordable over the longer run.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Tempie,
    Thank you so much for taking the time to leave us a rating.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageSales & MarketingStaff

    Reviewed March 27, 2020

    Endurance has a good deal and they cover everything like the keys and if you have a problem with the tire. Because of those, I chose the company and it was excellent working with the salesperson.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed March 26, 2020

    My previous extended auto warranty didn't really explain everything to me. And it kind of hurt me on the back end. It ran out earlier and when I saw Endurance's reviews, it was pretty good and the pricing was fine, which was why I went with them. The rep I worked with was perfect.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Antwain,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageStaffBilling

    Reviewed March 26, 2020

    Endurance had some pretty good reviews and it looked like a good program for me. I had a five-year-old car with low mileage, 37,000, but their program seemed like I could get a bumper-to-bumper all the way through to 100,000. I went right on and got my warranty. It was good dealing with their specialist. There was plenty of information and all of my questions were answered. The payment goes through Mepco and it's fine. So far, so good. It’s pretty well wide open and if you have a breakdown or you need repairs, you can go to any ASE-certified.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Brad,
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed March 26, 2020

    I was with USAA and they recommended Endurance. Everything was great purchasing from them and the rep was great and very informative. I sent in a little email request for a quote and he called me.

    Thanks for your vote!
    Verified purchase

    Reviewed March 26, 2020

    Iona was perfect and very pleasant. She answered my questions and concerns. She was the reason I selected Endurance. I've downloaded my ID cards and saved what the benefits are of having my plan

    Thanks for your vote!
    Verified purchase
    Customer ServiceContract & TermsStaffBillingRates

    Reviewed March 26, 2020

    I checked with ConsumerAffairs because I wanted to check on Endurance's rating. I figured that the information would probably be fairly reliable. I’ve never done it before but I couldn't imagine if there would be a bad company listed on the ConsumerAffairs website. The whole purpose would be to make sure that they're on the up and up. So I took that and ran with it, and we’ve been pleasantly surprised. Endurance has been really wonderful. With all of this that’s been going on, my actual warranty won’t go into effect until the end of this month due to financial strains but Endurance has been more than flexible with helping us in taking care of everything with our payment arrangement. So I really can’t complain as far as their customer service is concerned. They’ve been really great.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Stephanie,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Sales & MarketingPriceStaffRates

    Reviewed March 26, 2020

    I switched over from a lease to a purchase on my vehicle. When I did the purchase, they didn’t offer me a warranty. I brought my car in to check something out with the gearshift and they’re like, “You don’t have a warranty,” and I was a little shocked. The Endurance salesperson felt pretty authentic and spot-on. The pricing was great, too. The two people that I spoke with were kind and not pushy. The rep was very informative, too. Others should go for the Endurance warranty. With a warranty, I have peace of mind so it's very valuable.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverage

    Reviewed March 26, 2020

    Having Endurance has been good so far. They have the warranty policy that I needed. However I'll be calling them. They have a $250 gift credit that you can use to order stuff but when you go to place the order, it asks you for money. They need to explain more how to get it.

    Thanks for your vote!
    Verified purchase
    CoveragePunctuality & SpeedSales TacticsCoverage - Components

    Reviewed March 25, 2020

    Endurance put the hard sell on for me when I inquired online about their policy. I told them that I had to check things out and I avoided them until I was ready to talk to them again. The policy covers everything except for normal wear and tear stuff. Also, the Cadillac place in Lake Charles said that they took it. Everything was okay when we purchased it. Now, I’m waiting for their paperwork.

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    Verified purchase
    Online & AppMaintenanceStaffBilling

    Reviewed March 25, 2020

    I had a situation where I went ahead and put two grand up front. But I had to not do that because of the stuff going on so Endurance handled it very well and took care of it right away, and I thought that was really good. I haven’t had to use the service, I’ve got a really good car, but I wanted to make sure I had something in place until I finish the payments. Everybody I worked with was great. Everything was explained pretty well. I read through the materials, so the questions that I asked were pretty much answered. The only thing that wasn't clarified was that I had to get the car fixed where I bought it. I’m in South Carolina and I bought it in Fort Myers, Florida. I’m assuming I’ll have to drive all the way back there and get it fixed if there was a warranty issue. But there’s also a place that specializes in working on these cars, EuroWorks, and I think I read in there that would be okay. Then their app does not work.

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    Verified purchase
    StaffRates

    Reviewed March 25, 2020

    If anything happens with my vehicle, there’s no way that I could afford $3,000 in repairs. I’m a single mother of two. A warranty is absolutely incredibly important to me. I Googled and looked at a bunch of reviews and Endurance had the best rating. The rep was professional and very informative when I was purchasing the warranty. I talked to a few different people and after talking through with them, I didn't have any questions.

    Thanks for your vote!
    Verified purchase
    PriceStaffRates

    Reviewed March 25, 2020

    Based on research, it seemed that Endurance was the most reliable and the price was decent. The purchasing process was very good and user-friendly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Waldell,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    CoverageSales & MarketingPriceStaff

    Reviewed March 25, 2020

    It’s very important to have an extended auto warranty for your vehicle. I was looking for an affordable bumper-to-bumper warranty for my car and that's why I chose Endurance. Purchasing the policy went well and the sales rep was good.

    Thanks for your vote!
    Verified purchase
    TechPricePunctuality & SpeedStaffRates

    Reviewed March 25, 2020

    I had a choice between CarShield, Endurance, and another company. The interaction with Endurance rep was surprisingly pleasant and that’s why I elected to go with them. I liked the benefit and the low price too. After the interview that I had with the lady, I was waiting for a warranty for my car. It was good. I finally got a letter stating that if I need to go to a mechanic, I can show them the letter or the card that Endurance sent me. I haven’t received the card yet though.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Ron,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverage

    Reviewed March 25, 2020

    Everything went fine with Endurance. I like their level of coverage. The policy I got from them is okay. However, I would not like to be pressured to finalize the purchase on an initial call.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Candy,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Staff

    Reviewed March 24, 2020

    The reps at Endurance sounded very knowledgeable. They were very professional and nice. People have to have a lot of patience to deal with me because of my memory and me going over questions a few times. Purchasing from them went through smoothly.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Tony,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    PriceStaffRates

    Reviewed March 24, 2020

    I was looking for something cheap for my car. I chose Endurance and it’s going good for the most part. The rep did a great job and she explained everything. The price was a decent amount but it would be better if it could have been cheaper.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 24, 2020

    Endurance's reps were great. They explained everything to me. And I even asked them to call and remind me to check my mileage.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Vicki,
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 24, 2020

    My factory warranty went out. I went online and did a Google search for the best-extended car coverages. Endurance was a good deal. The rep gave me good responses. I still haven’t received my stuff in the mail, though. I’m worried about that right now. But having this warranty is pretty valuable if something happens to my vehicle.

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    Verified purchase
    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed March 24, 2020

    Endurance had 4 or 5 stars when I checked the website to get extended warranty. So I decided to go with them and the rep I worked with was great. He called me when I was on the freeway so I had to stop and I talked to him. Because of my mileage, I got the new car warranty that is for six years or 131,000 miles. Then I paid for three and the other three are free. I haven't received the paperwork but I was being patient. I got the plan on February the 15th and March 15th was the end of the first month, which is my probation period.

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    Verified purchase
    CoveragePunctuality & SpeedRefunds & PayoutsMaintenance

    Reviewed March 24, 2020

    It was good dealing with Endurance. They explained the coverage very well and I’m satisfied with it. Having the coverage is very valuable. If you need anything fixed or serviced because your vehicle’s breaking down pretty good, Endurance is a pretty good insurance to have so you don't have to worry about coming out of pocket later.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Abdul,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    CoveragePriceRates

    Reviewed March 24, 2020

    Endurance Auto Warranty is great. Their plan was more comprehensive for the same price as others. I hope that when something does happen, it gets covered and I wasn't bamboozled.

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    Verified purchase

    Reviewed March 23, 2020

    When I was shopping around, Endurance had the best deal. They were also nice and they were the fastest. It was a good purchasing experience.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for the 5 star rating. Customer Experience Department

    Verified purchase
    CoverageTechPriceStaffBillingRates

    Reviewed March 23, 2020

    I was looking up what some of the better prices were, and there was this site online that came up with three or four of the best-recognized companies and their prices. I proceeded to get ahold of them, and then I got ahold of Endurance and decided to contract with them. What I liked about them was that you could pay it all or you could pay a monthly payment. I wanted to pay the monthly, so I went with them. Their reps were very informative. I looked into warranties before, so I could tell if they knew what they were talking about. They knew about what it did cover specifically and what it did not. They were communicative, very polite and professional. Making the payments when I purchased the warranty was extremely easy. It was done in less than three minutes.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Roy,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceRates

    Reviewed March 23, 2020

    It went pretty well with Endurance. I read the reviews and picked them. Their price was accommodating, too. They sent me my insurance through the emails and they have everything under my hood for coverage.

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    Verified purchase
    CoveragePriceStaffRates

    Reviewed March 23, 2020

    Endurance's rep was a nice guy and really helpful. He said that he would send me the policy and explained the gist of it. And I chose them for their price and rating.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Diane,
    Thank you so much for taking the time to leave us a rating.
    Thanks,

    Customer Experience Department

    Verified purchase
    Sales & MarketingBilling

    Reviewed March 23, 2020

    Endurance was available and better than another warranty company. The purchasing process and the sales consultant were good. Making payment was all right and I opted for an automatic payment every month.

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    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedStaffBillingRates

    Reviewed March 23, 2020

    I have a five-year-old Hyundai and the warranty that came with the car is expiring in April. So, I wanted to have continued coverage. I looked online and Endurance seemed to have a pretty good rating. I called other people but Endurance was a better deal and they seem pretty easy to work with as far as getting it all set up. They also got quick quotes and had a good price.

    Their reps did a good job too. I asked them what's the best price they can give and what was covered. I was motivated by price and I didn't want to spend a lot of money. So they gave me their bottom-line deal. I don't know what other packages I could have gotten but I was fine with what they told me was covered with the package that I got. They also set it up on automatic payment so it's super easy.

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    Verified purchase
    PriceStaff

    Reviewed March 23, 2020

    Everything went really nice and smooth. The agent was real professional and kind. When I mentioned that it was kind of expensive, she did her best to get it down to where I could afford it. She did a good job.

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    Verified purchase
    TechPriceRefunds & PayoutsStaffBilling

    Reviewed March 23, 2020

    Consumers Affairs and AARP recommended Endurance so went for it. My car is a 2003 and I just paid out $1,000 to get the pipes and everything replaced. My feeling is that if I had this warranty, they would have not charged me. I would have been paid for. The Endurance rep was very nice. He sent me a sample of what the paperwork was. They had no contract to sign, which I thought was unusual. Usually, if you’re going to buy something like that, you get a contract and you have to sign for it.

    I had to keep asking them to send me the contract so I could see what I’m getting before I sign up, which they didn’t do. They finally sent it to me but they already signed me up. They already deducted the rest of the payment from my credit card which I did not want. They did not ask me whether I wanted to pay them directly or through a credit card. I did not want it put on my credit card. That’s the only problem I’ve had with them and I’ve tried to resolve them.

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    Customer ServiceStaffRates

    Reviewed March 22, 2020

    My husband decided to add a vehicle warranty but we didn’t know how to find a legit company so he went with some other company at first but I investigated a little more and found Endurance and the rate was excellent and for our budget. Then the customer service was excellent and friendly. I’m happy with our choice.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Trudie,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed March 22, 2020

    When I had purchased the warranty, another company called me back and they told me that their warranty was better than Endurance and theirs was gonna be doing so much more than the one I got. I went back and researched it so that I could see, and it was like what I got was just as good as what they were offering, and they were more expensive. From what I could tell, I had pretty good coverage with Endurance. Also, the rep that I dealt with was knowledgeable.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Melinda,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Claims HandlingCoverageTechPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed March 22, 2020

    Despite the fact that I don't know anything about Auto Warranties, Endurance's rep was not annoyed with all of my questions. Shortly after getting the warranty, we had to file a claim. Now we're waiting to see if Endurance will cover it. I'm paying a lot of money for something that we don’t even know will cover things until later on today. When their guy came out to inspect my vehicle, he said that Endurance needed the engine taken apart because they may not cover it but pieces of it instead. I was also told that if Endurance will not pay for my claim then I have to pay $1,000 just for them to tear it down and not fix anything. This is frustrating because I'm not making money right now. Still, people at Endurance have been helpful.

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    Verified purchase
    Customer ServiceCoverageSales & MarketingOnline & AppMaintenanceBilling

    Reviewed March 22, 2020

    I got a lot of people that have new trucks with the same year as mine, and a few people are having mechanical issues already, and it always seems to happen after their manufacturer warranty. I thought I had a five-year warranty on mine. When I went to get my last oil change done, I asked what really covered on my warranty and when it would be up. The people said that it was already expired. My truck's not even three years old yet, but because I had hit the 36,000 miles, it was up. I'd better be on the safe side since my warranty is up. If I'm driving it then it ain't got a warranty, and it would break down on me, being a single mom, I don't have a lot of money now.

    Endurance explained everything and told me how it would work and when my first payment would kick in. The only thing was that I was gonna get $250 in food vouchers for signing up, but I never did. I have the app thingy on my phone, but there's nothing even on there with that. There's just the basic information on my policy. I didn't meet the mileage as well. But I met the 30 days.

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    Verified purchase
    Michael increased rating by 2 stars.
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRatesHonesty & Transparency
    After a positive interaction with Endurance Warranty, Michael increased their star rating.

    Reviewed March 22, 2020

    Everything went well except for the $250 Amazon gift card that I was told that I would get. There wasn’t any gift card. There was a discount on gift cards, but there were no discount on Amazon gift cards. So I was kinda thrown in a loop for that. I was a little disappointed. They didn’t explain that very well. They just said that I would get a $250 gift card if I sign up. So that kinda persuaded me, and then the rep told me I had to wait until I made my first payment, which wasn’t true either.

    I was looking for the gift card in my email because I was supposed to get it after the first payment, and then I ended up calling Endurance and they told me that they sent it to me last month. I finally figured it all out and logged on to the web page and there was nothing on there that I wanted to buy. So it was a little misleading. They have to be more clear about the promotions. Other than that, I'm pretty happy with Endurance. The rep explained all about the policy pretty well. I understood things that are getting covered under my vehicle.

    I traded my vehicle in. It’s a nice vehicle and I wanted to make sure it was covered. It was just right at the end of its warranty. I’m pretty mechanically inclined, but I’m not equipped to fix the transmission and the motor. So I got the powertrain in the policy, and it seemed like a pretty good deal. I got a better deal from my buddy and I was gonna cancel with Endurance, but they came down on their price. So that kinda weaned me off of that too. But it is what it is.

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    Verified purchase
    CoverageStaff

    Reviewed March 22, 2020

    I bought a used vehicle that I financed and I wasn't offered any warranty. I was looking for overall good coverage and went with Endurance because of the reviews. The rep was very helpful and the experience of enrolling with them was good.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Joshua,
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageRates

    Reviewed March 22, 2020

    Endurance was fairly highly rated on the internet and that's why I chose them but I was thinking about cancelling that policy today. The problem was that they told us one thing on the coverage and then when I got the coverage, I read it and it was not what they said. I had contact with them but they weren’t able to do anything.

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    Verified purchase
    Coverage

    Reviewed March 22, 2020

    I'm satisfied with Endurance. They were the cheapest but I have coverage for everything in the drivetrain, including the engine and the transmission.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Stephen,
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageTechPriceRefunds & PayoutsMaintenanceStaffBillingValue

    Reviewed March 21, 2020

    The lady that I went through to purchase Endurance was great. I have no qualms about her. However, the company that Endurance uses that makes their decisions on the coverage and what they're going to approve and not approve and stuff is absolutely horrific. The very first time I had a claim, they found some grey area to deny it. I just had the truck serviced and everything checked and it was fine. They didn't want anything to do with it saying it was a preexisting condition and me being able to show that it wasn’t. I have all the service records. It was in the same dealership. I also have a clean bill of health on the truck.

    The people kept telling me why would I even ever take it to the dealership, that they're so much more expensive, which is not their decision, it’s mine. My truck is still under factory warranty so I’m going to go to the dealership. I’ve lodged a complaint against the second gentleman that I talked to who was absolutely demeaning and argumentative. I’ve gone to his manager. He stated it was being recorded. I told him that it was wonderful because I wanted to get a transcript of it. Basically, they told me to go pound sand, I was absolutely floored.

    It stinks as I don’t wanna black-cloud the entire company because of a handful of associates who are not polite and courteous. But unfortunately, that had been my experience. I ended up having to spend about $2,100 on that repair and this service is almost five grand. I’m going to be canceling the policy. I’ve got it set on my calendar to cancel before my next payment. The type of money I had to put out for the repair and the type of money that I’m paying for that service is not worth it to me.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Rachael,
    We do apologize for you not receiving the best experience with our company.
    I am going to have a representative for the Customer Experience Department reach out to you today to see how we can make this a better experience for you and possibly come to a different resolution.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 21, 2020

    I had a good idea what I wanted when I called Endurance. I had no problems at all with the rep I talked to. The price is a little high though, but it probably would not matter what it was.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed March 21, 2020

    When I ran out of the factory warranty, I got on a computer and read different reviews. I called a couple of companies and ended up going with Endurance. The price was the biggest reason I did, but I also liked their reviews and their rating so I felt safe with them. I got the bumper-to-bumper and really liked the person who helped me sign up. She was funny.

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    Verified purchase
    CoverageStaffLoan Process

    Reviewed March 21, 2020

    The reps at Endurance were nice. They explained the coverage pretty well. This is a new vehicle, so I’m still paying the loan on it. I found this extended warranty a good thing to have.

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    Verified purchase
    BillingRates

    Reviewed March 21, 2020

    I looked at the Better Business ratings and complaints, and I saw that Endurance had good reviews. So far, making the payments has been good. They just debit my credit card.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Steven,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    CoverageStaff

    Reviewed March 21, 2020

    I had the motor and transmission in mind when I signed up with Endurance. The main thing is that even though I don't have a lot of miles on it, it can still go bad. Having the warranty is very valuable because I hate to take another car of mine down for the transmission and I don't wanna have to pay that much for it to get it fixed. However, I need to get a copy of my policy from Endurance so I can pay it off. They said it would be out within 7 to 10 days, but it has been almost a month and I haven't gotten it. I am really upset about that part. Other than that, the rep was very good.

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    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaff

    Reviewed March 21, 2020

    I called Endurance and their rep was really good with me. He explained what my coverage was gonna be, how much it would cost, and the deductible. Plus, I got a 30-day grace period to decide if I want to keep it or not. The call went great. I'm on a fixed income and I'm retired. This warranty will help me an awful lot if my truck breaks down.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Donald,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffEase of UseRates

    Reviewed March 21, 2020

    It's very important to have a car warranty. Endurance had very good prices and the warranty coverage that they had compared to others covered a more expensive amount for not even a higher charge than most places. Also, there are benefits that are given when you sign up with Endurance. They definitely work with me. They let me pay the deposit amount and they helped me with a little extension because I wasn't able to pay the full amount. Within the first month, they made sure I paid that. It's already active.

    It's also very easy to navigate my online account with them. I don't have to go to the frequently asked questions. I had any, I would start clicking on certain links in there and they just answered my questions with the information. They answered my question the moment I picked something to see what it offered or what information it had for me. I didn't have to call to ask any questions.

    But I recently lost my vehicle. I was gonna refund but I was told that with my car warranty at the dealership that I had, I had to check and see their deal to make sure I'm not getting overpriced compared to Endurance's deal. Right now, their deal is good but I still have to go to the dealer's to try to remove the other one to keep this one.

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    Robert increased rating by 4 stars.
    Claims Handling
    After a positive interaction with Endurance Warranty, Robert increased their star rating.

    Reviewed March 20, 2020

    For the love of God please don't purchase a warranty from these people, if you value your hard earned dollar. They will tell you everything you want to hear to close the deal. Once you file a claim they will treat you like you have the Coronavirus. They will try to avoid you for 14 days hoping that all your symptoms have subsided and that they don't have to pay any money. You will never be able to speak to a supervisor, because they're too afraid to tell you you're about to be played. If you decide to deal with these people despite my warning, make sure to RECORD EVERY CONVERSATION!! They are crafty and always looking for any excuse not to pay on a claim. You're better off just saving your money each month and adding to it if something happens. Please, Endurance don't leave a message pretending like you want to talk either, cause for the past week all you guys did was run and hide like some little kids. Thanks for nothing!!

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    Claims HandlingCoverageTech

    Reviewed March 20, 2020

    I bought a used 2014 Chevy Silverado with 50,000 miles on it, I wanted an extended warranty because I drive around 1000 miles every 2 weeks. The truck now has 132k miles on it and I'm getting chatter from the torque converter, took it to the shop and had them look at it and they say it's the transfer case (it isn't). An inspector comes out, looks at my truck and denies my claim because I have "oversized tires".

    They are the exact same tires that came on the truck when I bought it, so I asked could I change policies to include the tires, they said yes but since they think the transfer case is the problem (again the torque converter is bad not the transfer case) it wouldn't be covered because it is an "existing issue". I had filed a claim before because my ac condenser went out and after this most recent issue I was told they shouldn't have covered it because of my tires... what do tires have to do with the ac system? If you are thinking about using Endurance, save yourself a lot of stress and don't do it...

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Dustin,
    We do apologize for you not receiving the best experience with our company. I have a representative reaching out to you so we can address your concerns.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechStaffRates

    Reviewed March 20, 2020

    If in case anything goes wrong with my vehicle, I had gotten a service contract from Endurance. They had a really good rating out in the market, which was why I went with them. Their reps were professional, decent people. They were also knowledgeable about the coverage. Having the warranty gives you peace of mind knowing that you’re covered just in case anything happens to your vehicle.

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    Verified purchase
    CoverageSales & Marketing

    Reviewed March 20, 2020

    The process of getting Endurance Auto Warranty was fairly easy. The sales consultant was pretty awesome. He answered all my questions and made me feel a little bit more secure with getting it because I didn't really know the difference. I googled the best company to go through and they opped up. It covered a lot more when I saw what it was gonna cover. I’d recommend them.

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    Verified purchase
    CoverageTechStaffBilling

    Reviewed March 20, 2020

    I decided to keep the vehicle. I kept BMW's past warranties before and found that it was painful. I did some research and I chose to go with Endurance Auto Warranty. Their rep was a bit too much of a used car salesman type so I didn't really like him, but I still purchased the contract after checking some references. The policy just started and it was easy to make the payments through credit card.

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    Verified purchase
    Claims HandlingCoverageTechSales & MarketingStaff

    Reviewed March 20, 2020

    Endurance's reps were thorough about what their warranty covers and what it doesn't. They were also thorough about the process if I have to file a claim. I also like how Endurance does everything and it's not third-party like everyone else. I had a warranty before them which was a third-party provider and it was a disaster. With Endurance, the policy's there and it's available at any time. There's no bait and switch. I'm happy with their product.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Rafael,
    Thank you so much for taking the time to leave us a rating.
    Thanks,

    Customer Experience Department

    Verified purchase
    StaffBilling

    Reviewed March 20, 2020

    Endurance's rep was knowledgeable about the product and gave me insight on certain things. Also, I have two friends that have them and they've had a good track record. I had money stored so I put a nice deposit down. And, the monthly payment was very easy to handle and I'm good with that.

    Thanks for your vote!
    Verified purchase
    CoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBilling

    Reviewed March 20, 2020

    My car is paid off, but I don’t have any coverage anymore. I acquired a service contract for protection. That right there made me feel like it was a better purchase for me. I looked at about five companies, but it was a fast decision not because I didn’t know a lot about it, but I felt that there’s an industry standard for it. Endurance gave me a year of the upgraded service just in case. My car is at about 10 years and I’m at around 150,000 miles. I thought that my car is gonna mess up within the next three years anyway. And I tried to do the math when it came to how much the things that break on a car costs, like an alternator, getting oil changes, the drivetrain, or the transmission. Endurance is willing to take on the burden for me and I’m willing to pay for it. I felt like 95 bucks a month, plus the upgraded package, kinda evens out even if nothing happens to my car at all. And at least, I’ll be covered if one of those things did mess up.

    Signing up with Endurance was very easy and they offered me something extra, which almost made me feel better. Making payments was also very easy. I was able to do it with my credit card and then they set up autopay for it. The insurance is pretty low, which kinda puts me at a position where I’m saving about a hundred bucks but I’m still taking care of my vehicle.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Chemarko,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Staff

    Reviewed March 20, 2020

    There was a review that said Endurance was pretty good so I went with them. It was fine with their rep when I was signing up.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 19, 2020

    I always had warranties on my cars and before deciding on Endurance, I did some research. They’re not a third-party company. When I bought the warranty, the rep was kinda quick and glazed over the questions that I was asking but that was the only issue I had.

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    Verified purchase
    Billing

    Reviewed March 19, 2020

    So far, things have been good with my Endurance Auto Warranty. Purchasing it was simple and easy. Once I got through the initial process and made the first payment, I was done.

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    Verified purchase
    Claims HandlingCoverageOnline & AppStaffBilling

    Reviewed March 19, 2020

    A lot of vehicle extended warranty companies are very pushy, but Endurance wasn't. They explained what they had to offer and what will be included in a purchase plan. And they even gave me like a two-week extension to fit in with my current bill payment. The rep explained to me what the claim process was and that I could select any repair center that was near me and just make sure that they accepted their policy. One little snag about them is that I need to register separate accounts for my vehicles when using their app but overall, everything is good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Kamika,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Contract & TermsCoverageStaffBilling

    Reviewed March 19, 2020

    My previous warranty expired. The car did not have a warranty on it and it was time to cover it. Endurance was within the top warranties and seemed reputable. Also, their timeframe for the warranty to kick in was within 30 days and they provided payment arrangements. The lady I dealt with was very professional. They answered all my questions and they seemed to be very knowledgeable. They also didn’t speak negatively about the others that I was looking at. They concentrated on the delivery of their services.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Hasan,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 18, 2020

    I called an auto insurance company and two days later, they kept calling and hounding me. Their reps didn't sound like they were from this country. I called Endurance Auto Warranty and they were really decent. The rep I had was very thorough. I asked some stupid questions, and he was able to answer them. I got bumper-to-bumper coverage from them and set it up on autopay.

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    Verified purchase

    Reviewed March 18, 2020

    My wife did everything to get my truck registered with Endurance and so far, so good. Everything seems to be all right. And I’m glad that I picked them up. Having an extended auto warranty is very important because you can’t get around without your vehicle.

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    Verified purchase
    CoverageTech

    Reviewed March 18, 2020

    I’ve been with at least one of Endurance's competitors and my family has been with the other two. They were all terrible, which was why I chose Endurance. I thought I put in the mileage, but I didn't, so they pushed back and had to completely rewrite the contract. Everything went well.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Jacob,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    Customer ServiceTechStaff

    Reviewed March 17, 2020

    I saw three or four auto warranties and I picked Endurance. I called Brandon Ford ‘cause they deal with all the Ford dealerships. Ford said that Endurance is a reputable company, so we'll find out if something happens. Their reps were very thorough and professional. They satisfied my needs.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Curt,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    PriceRates

    Reviewed March 17, 2020

    Endurance is fine but it was hard at first to get the quote. It was a little bit of “Oh you have to buy it now,” sort of feel for it, to get the pricing but I happened to be ready to purchase it at that time.

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    Verified purchase
    CoveragePriceStaffRatesCoverage - Components

    Reviewed March 17, 2020

    I have PTSD and I only have a couple of years left to walk, that was why I was looking for a vehicle. I saw this Murano and it's absolutely gorgeous. Nissan was gonna get me a warranty. After they got finished screwing me on the other stuff, I looked down and they charged me $3,500 for a warranty plan. I told them to give the paperwork and I signed it. I came home and read it.

    I see that Endurance is not ranked but I see places where they have really good remarks so I'm not upset. They started me at 29,000, and that was where I did my arguing down for. I told the guy that they screwed me out of $5,000. He said that they didn't and that it shouldn't have been marked at that price. Then I've got three years and that's 30,000. Wanting to go somewhere or having to go back and forth to the hospital in San Antonio would be a 150-mile roundtrip every day. If I end up going for treatment through the VA, it ain't gonna take a whole lot of time to do 40,000 more miles, and that upsets me. The mileage that I'm gonna be limited to is the thing that really bothers me.

    Other than that, I thought the guy did a pretty fair job. I didn't get the feeling that I was being pressured or connived by him. I need to understand what is covered. The impression I got was that everything's covered except for normal wear-and-tear. I'm having a hard time understanding all the ifs, the ands, buts, part of the first part, part of the third part, part of the fifth, part says part the second part, didn't say, but part of the third part said that. I wanted to clarify it.

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    StaffBilling

    Reviewed March 16, 2020

    The reps whom I worked with when purchasing my Endurance Auto Warranty were comforting. Also, the girl I originally did the business with was fantastic. She explained everything and really put me at ease. She let me know that if I need anything done with my car, I will get taken care of. Afterwards, Endurance processed my payments out of the wrong account twice after I gave them the right account information. Still, they handled things accordingly.

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    Verified purchase
    CoverageStaff

    Reviewed March 16, 2020

    Endurance Auto Warranty was willing to take the older vehicle that I had with 190 miles on it. The professional that I worked with was good. I just got it and I haven’t had issues yet.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello James,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 15, 2020

    I found Endurance through Google and it was a tossup between them and CarShield. It just depended on what reviews I read. They were going back and forth on first or second and I chose Endurance because they answered the phone. Purchasing the policy was very simplistic. Everything went good with the rep because of the business acumen of the conversation and the professionalism.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Damon,
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Staff

    Reviewed March 15, 2020

    The Endurance rep I worked with was very nice and knowledgeable. Their warranty has been great. I'd use Endurance before using another company.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceRefunds & PayoutsBilling

    Reviewed March 14, 2020

    I saw this Tacoma four-wheel-drive truck and it had low mileage. 5000 miles was exactly what I was looking for. I gave Endurance the VIN number over the phone and they were able to pull it up online and see the pictures and everything else. They also sent me the CARFAX report before I went there. So, the truck has zero accidents and it looks really nice. It's the type of vehicle that I will only be driving on the weekends to haul my boat and then we’ll do camping and stuff like that.

    First, Endurance gave me the spiel about their coverage and then I tried to negotiate over the phone to get the best deal. They told me that it would be bumper to bumper coverage with $100 deductible and so forth. They gave me all the details. I ended up paying like $3,000 for up to 109,000 miles. There is also 109,500 or five years from the date of purchase. I wanted to pay in full and I asked them if I would get a discount if I did. Many people do that, like insurance companies and so forth. If you're paying in one shot, they are supposed to give you a discount. But Endurance did not. It surprised me that they said that I would have to make monthly payments for three years or 36 payments which they would put on a credit card.

    I then asked Endurance if they could send me something in writing, but they said that it had to be processed and then they would get something in writing. After I hang up the phone, I was gonna go to the dealership. But I really wanted the extended warranty in my pocket before I'd go there because they'd try to sell something crappy for a lot of money because they'd get a commission out of that.

    You would think that it would be better for me to see something in writing. Since I didn’t have much time and Endurance told me that there is a 1-month money-back guarantee, I took the risk. If this was some type of scam and I didn't receive the policy information, I could always tell them that I changed my mind and didn't want it. I went to the dealership and the truck was exactly what I was expecting. I purchased it. Everything went smoothly and I was very happy.

    I’m glad that I've called Endurance up before going to the dealership. The dealership, of course, did try to sell me an extended warranty for a lot fewer miles for a lot more money, which I turned down. When I told them of what I got from Endurance, the guy got pissed. So, my overall experience with Endurance has been good. It was very smart of me to get the coverage before I even purchased the truck.

    The policy looks very straightforward. It covers pretty much everything except the wear-and-tear stuff like brakes, tires and things like that. They also have roadside assistance. They even pay for the rental if I ever need to. Endurance seems well-known and it’s not like some weird thing. Now, they charge my credit card once a month and I’m gonna be paying for three years and I’m covered for the next five years.

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    Verified purchase
    PriceRates

    Reviewed March 14, 2020

    My purchasing experience with Endurance was fine. They matched prices.

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    Verified purchase
    CoverageStaff

    Reviewed March 14, 2020

    The rep was really good. He answered all my questions and he walked me through it. We sat over the policy to get exactly what I wanted. But when I went into the person that took the finance piece, they were somewhat abrupt and I was not a fan. They were very short. I also haven't gotten any documents from Endurance. But overall, everything went well.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Mark,
    Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceStaffRates

    Reviewed March 13, 2020

    My purchasing experience with Endurance Auto Warranty has been fine. We liked what was offered as far as what they would cover. With my particular car, the issues would be the transmission and the turbo. That’s like a very unique piece part of my car and a lot of warranty doesn’t cover that. The young lady I spoke with was really nice. She was very informative and it was affordable. I’ve had several warranty companies call me since my purchase, and they were well over what Endurance was offering, and the monthly too. I was offered a six-year warranty for the price of three years. So, it’d be like the two years would be free and the price was under $200. The other warranty companies were wanting to charge me more based on the type of car I had.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Darneishia,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceTechPunctuality & SpeedBillingTimeliness

    Reviewed March 13, 2020

    I went online, looking for something, and Endurance was the number one on the list so that’s when I called. I talked to a fellow on the phone and he gave me all the details. For every question that I asked him, he came back with the answer and his answers were what I wanted to hear. I looked over the details and we decided we'd go with it. Everything has gone well so far. The only issue I have is that my auto pay didn’t come through and now, they're billing me for two months. I got a bill from Endurance that I needed to pay so much and then on the very same day, I got a letter from MEPCO saying that autopay was all in line and everything was cool. So I don't know. I'm waiting to let it clear out to see if it all gets taken out automatically. If I'm still one behind then I'll just pay it later.

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    Verified purchase
    Customer ServiceCoverageStaff

    Reviewed March 12, 2020

    My experience with Endurance Auto Warranty has been going well. They gave me the most coverage. Their rep was nice, kind and she answered all my questions. The only thing is, I got emails, but I haven't received anything in the mail yet.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Deontra,
    I want to welcome you to the Endurance Family.
    We are happy to have you as a customer.
    Don't be afraid to reach out to us if you have any questions or concerns about your coverage.

    - Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceStaffBillingRatesFollow-Through

    Reviewed March 12, 2020

    I was giving the car to my son, who's away in college and if he had a problem, I won't have personal knowledge about what the warranty covers. I needed something that I could trust. Endurance was recommended by an auto repair place, who is a good friend of mine. He told me he has worked with Endurance before and they've always paid their bills when they said they would and they do what they say they were gonna do. It was a good recommendation and it was what I was wanting because I had a warranty before and when I got some things done on my car, the company went, “Yeah. We don’t cover that if you would’ve read the fine print. Go to page four, go then to the very bottom to it.”

    But my friend told me to do my homework and so I did. I looked around and shopped. Endurance was one of the ones that the Better Business Bureau popped up. I also did Nextdoor and Endurance didn't come up as one that they didn't recommend. There were several on the list of ones they recommended not to use. So it was a process of elimination on the positive and negative side with their recommendation. Also, Endurance was one of the companies that called me back and that was cool. The guy was super nice and he walked me through the warranty.

    The payment is super smart too and it was cool that the rep had the freedom to make some adjustments. At first, he quoted me a price and it was a little higher than a couple of the other ones that were there. Plus, it's a used car and I want full coverage. Then he said he could give that price instead of a higher price for the full coverage. It was more than fair and I felt good about the deal. So, we did it right there. When I paid all-cash, he said he could do this price for all-cash and he could get approval from his supervisor to do it. So, it was an overall great experience.

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    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed March 12, 2020

    My car is a 2014 and I had done some research. I was about to go with another company but I thought there had to be a better fee than what they offered. So, I went online on ConsumerAffairs and did some research. Then somebody from Endurance called me and the rest is history. The rep I spoke with was very nice and answered all of my questions. Then, I repeated a few questions around the fee part and he answered them again. The purchasing process was also very easy. Initially, I had difficulty with the amount all at once that I had to pay but they made it convenient for me. And they explained that there's a 30-day waiting period. I didn't realize that so I got started on it before that and since this is a used car, I didn’t know when my other insurance will run out. But it worked out pretty well and so far, I'm pleased with what I got.

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Bernadette,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company. Your car is definitely in good hands.

    Looking forward to having you as a client for many years to come.

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsStaffBillingRates

    Reviewed March 12, 2020

    I got a little feedback from Endurance, then I did a little research and I saw what people had to say about them. They said that they would turn out good and their price was reasonable, which was the way that Endurance worked it with me. The rep I dealt with was great and answered all my questions. They also sent out my packages as well as the information and stuff that I really needed. They sent me that little booklet thing where I read over what all the policy covers, and I’m pretty much satisfied with it. Endurance's reps were courteous and kind, too. Plus, you’re not on the phone holding all day with them. Sometimes when I call, they'd say “One moment please,” then the call goes straight through.

    As far as what I’ve seen and what I’ve been with right now, I would recommend somebody to them. I’ve had several others where they'd call me and their prices were a little different. Also, there was a plan which was so much different than the one I got now. And with this Endurance plan, you pay for three years and you get two years free. Another thing I like about it is that as long as I keep the warranty, the payments won't go up. So I know that my payment is gonna stay and it’s what I can afford.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com