Endurance Warranty Reviews
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About Endurance Warranty
Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.
Visit www.endurancewarranty.com- Six customizable plans
- 24/7 roadside assistance
- Free year of Elite Benefits
- Choose any certified mechanic or repair shop
- No motorcycle or ATV coverage
- Some complaints of denied claims
Endurance Warranty Reviews
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Reviewed Aug. 17, 2020
Looking up and reading reviews on different companies, I went with Endurance. The reps knew what they were talking about. If I have a question and I ask, they will answer for me. They're very knowledgeable and fair.
Reviewed Aug. 17, 2020
I was googling car warranties and found Endurance. They were top rated so that's who I went with. I'm buying a newer rig and a tranny on this thing costs eight grand. I'm driving a diesel now so if something goes wrong, it's expensive. At first, the rep was kind of pissing me off because I already agreed to it and I told the one person that I would talk to him on Friday. They called me everyday for four days in a row and I told them that I’m just not gonna do my contract. Then finally, the last one put it in the notes and it stayed there. They were on borderline of me not even doing it just because they were calling me every day trying to get me to sign up. And then, they were trying to tell me they were getting me a better rate, which I got the same rate I was quoted to start with.
The rep explained the coverage as good as you could over the phone. It's one of those things you gotta look at a hard copy and actually see what you've got. I asked questions and the rep answered them. The split down payment was a bonus. Instead of shelling out the 210, they were able to split it up for me. So, that made things a lot easier.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed Aug. 17, 2020
Endurance sent me a letter saying that prices were increasing. So I called them back and said, "Hey, what's going on here? I just barely got this." They asked me, "Are you gonna put another car on your policy?" I said, "Good grief, no. I've only got one. I'm a single man." Then they said, "Well, that's okay. Your prices aren't going up then." They seemed to be very receptive to my comments and they treated me really well.
Thank you for your review.
Customer Experience Department
Reviewed Aug. 17, 2020
I needed to find a company for my Maxima and I started looking it up. I saw the word endurance online and I knew what it meant so, I decided to try the Endurance Warranty company. The customer service and who I have gotten thus far has been good.
Reviewed Aug. 16, 2020
Updated on 9/28/2020: Endurance Warranty Claim Nightmare!!! - I guess if you never need to use them you will be OK. I can NOT get them to pay a claim. This has been going on for 4 months. My car has been in the shop waiting for "COVERED" repairs. Provided all receipts asked for at least 3 times. A TOTAL RUN AROUND!!! I have contacted BBB, local TV media and my state's Attorney General Consumer Protection Office. Time to get this cleared up.
Original review: HELP PLEASE!!! I am experiencing a claim nightmare with a business that Consumer Affairs highly recommended "ENDURANCE AUTO WARRANTY" for auto repairs. Been over two months and I cannot get my claim resolved. I am getting the run-a-round.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed Aug. 16, 2020
I didn't have Endurance that long. I pretty much canceled them out. When I canceled, I felt like I was pressured to try to keep the Endurance package going on. The rep was forcing me to keep it. I had to tell him at least four times that I wasn't interested no longer. But my experience with them was okay, though. A friend of mine used them. He said it was a good provider, so I thought I'd give it a try. It was pleasant and understanding when I purchased the warranty. Making the payment was easy too.
Thanks,
Customer Experience Department
Reviewed Aug. 16, 2020
My car's kind of up in the ages. I had it for over 10 years and it has over 120,000 miles on it. Endurance said it's under 100 bucks per month. I figured for the next three to four years, $100 a month would give me ensurance on any major repairs that need to be done like AC, water pump and radiator. All these cost an arm and a leg so it was a good time to have if it's affordable and cost efficient. Endurance said they're supposed to send me some sort of a booklet but I never received it so I don't know how the procedure works. It's been about a month now and I thought I was about to take my car to a shop and get it checked out, but I don't even know what is the procedure. Other than them billing me for this month, I haven’t heard anything them. I don't know if I'm being swindled out of my money or what's going on.
Reviewed Aug. 16, 2020
The purchase with Endurance was a pretty smooth transaction. I read the contract and all the fine print prior to sealing the deal. The first lady I spoke to covered all the points and covered in detail what the policy would cover. When I was turned over to the person who verified everything, the rep asked me if I wanted to pay in full, which I wasn't able to do, but she didn't give me the opportunity to say how I wanted to make the payments. Other than that, it was pretty good. There was a deeper veteran discount and I liked the vouchers to the retailers. That was a pretty nice touch. Also, I like the package and what is covered as far as the bumper-to-bumper portion. It's pretty much what I look for and for a cheaper price than I had been surveying with a few of the other competitors.
Reviewed Aug. 15, 2020
My son's vehicle has a lot of miles on it and I wanted to get it covered with another 100,000 thousand miles. I went with Endurance and my experience was professional.
Reviewed Aug. 15, 2020
The salesperson was great. He helped me out, answered a whole lot of questions, and all of that went well. They took the payment off my card automatically so that was definitely easy, but now it's taken me forever to get a refund back. I no longer needed the warranty so I canceled it and I still have not got a refund. They said five days and it’s been two weeks so that experience wasn't good. It was a lie.
Reviewed Aug. 15, 2020
When I got my vehicle, it did not come with a warranty and considering the type of car it is, I knew I needed to have one for it. The expenses in the event that something goes wrong later on can be something that'll be covered. I found Endurance through Google and it was a little cheaper than purchasing the warranty through the dealership or when I've got the vehicle. It was cheaper than getting it added on. The reps were very informative too. I didn't have any questions, but they covered everything that I was wanting to know about it and then they also provided a couple of perks that came with it. They were able to break up the payment in half as well so that I could be able to still afford the coverage.
Reviewed Aug. 14, 2020
My son was in Florida visiting with me. His car blew an engine so my husband and I went and bought him a used car so he could get back to Ohio. But since it was used, it was sold as is that's why I wanted to get a warranty on it. I went to Consumer Reports and googled what was the best and Endurance came up. I talked to a woman and a gentleman and they were both very knowledgeable and helpful. I paid money down and he was making the car notes. He's reimbursing us so much money a month towards the price of the car with the agreement that I would make the warranty payment for him. The first one is due September 1st so I'll be making that payment pretty soon. So far, so good.
Thanks,
Customer Experience Department
Reviewed Aug. 14, 2020
I like Endurance. From what I understood, it wasn't like a second or third tier situation. It was their company. They wrote the policy. I've been telling everybody about them and my sister got a policy.
Reviewed Aug. 14, 2020
When I had the discussion with Endurance's representative, I was impressed with what they told me about them that's why I decided to go with them. So far, the experience with Endurance has been good. Anything that involves money or payment is not really easy but my first payment on the phone was okay. I'm trying to see how I can set up automatic payments on my account which I've not tried. I don't know how easy or difficult that's gonna be. The only thing is I need more information. I got an email from them but it's not specifying when my protection starts.
Customer Experience Department
Reviewed Aug. 14, 2020
I was watching late night TV and I saw a CarShield commercial. I thought that looked interesting. I did a generic search for vehicle insurance. Endurance's name came up and they were the top listed. So, whoever is doing the SEO on that is doing great. I clicked on them at first and read. The reason I did that was because of the many good things from ConsumerAffairs saying good stuff.
The thing that really sent me on them was that they administer the plans, whereas CarShield and other companies, they don't administrate a plan. They're a broker and so, that's important. I own my vehicle. It's a 2005 truck and I'm retired. I've had some major repairs done to it, and it's got 131,000 miles on it, and something's bound to break. Because I'm on retirement, I'm not gonna be able to afford it. I looked into Endurance and I was pleasantly surprised. I like that they offer a veteran discount. I'm a veteran, and so that's important. The rep I spoke with was excellent too. I didn't even bother looking at CarShield after I talked with the guy from Endurance because it just looked like a really good deal so I went for it.
Reviewed Aug. 13, 2020
Endurance is very helpful. They really care about the customer. We called and got taken care of in no time. I would highly recommend this warranty company to anyone in need. Everything they offered has been honored.
Reviewed Aug. 13, 2020
My vehicle is a 2004 model Dodge pickup and it's got 134,000 miles on it. The advertisement of Endurance was low key and registered with the Better Business Bureau. My purchasing experience with them went okay. The reps were okay too.
Reviewed Aug. 13, 2020
I got Endurance due to the sole purpose of me wanting to be on the safe side because I got a new vehicle. I do a lot of traveling due to school so I wanted to feel secure whenever I do decide to go back and forth between home. So far, everybody's been very helpful and very nice. The whole warranty is really nice and I like what they do as far as what they offer. I also love their price. I haven't had the opportunity to see it in full effect and if that time ever comes, I would like to see the quickness of how they take care of things. Nobody likes to be stranded for very long whenever they pay for something that is supposed to be quick.
Reviewed Aug. 13, 2020
Endurance was the first company that I could get ahold of so I went with them. The rep was cool. I got a bumper-to-bumper policy and the cost was comfortable for me. But if I don't feel comfortable like if there's a noise in my car and l wanna get that checked, will they still cover that?
Thanks, Customer Experience Department
Reviewed Aug. 12, 2020
The truck I bought had a dealer's warranty. They would repair anything but the deductible would be $1,000 which is insane. I had to go find a warranty because what I got was a diesel, three-quarter-ton truck and if something breaks on it, it would be expensive. Endurance's rep answered all my questions. I wanted a bumper-to-bumper type of warranty. While I knew there would be routine maintenance, the breaks, tires, rotors, and exhaust system just wear out. I can't afford to put a new engine, transfer case, or air conditioner. I put Endurance on my debit card and used a credit card for my initial payment. It was very simple to purchase their coverage and so far, I've had a great experience with them.
Welcome to the Endurance Family! Thank you for the review.
Reviewed Aug. 12, 2020
I don't want my vehicle to be out of warranty in case something happens. I plan on keeping it for the next few years. The warranty I had was expiring. Endurance sounded good. Everything they offered was good. My experience purchasing the Endurance Warranty went smooth and they told me pretty much everything I needed to know, answered the questions and got me started on it. All the claims that I had afterwards, they explained them easily.
Reviewed Aug. 12, 2020
The vehicle that I bought is a used car and the used car warranty here is for one month. As soon as possible, within one month, I want another insurance just in case something happens. I did a research. I checked in Google the five best extended warranties. Different people, different reviews, different organizations and all of them include Endurance as the one or two of the best. Everything was easy and smooth when I purchased the Endurance warranty. Their rep was not too knowledgeable but was fine. In detail, the contract's very long. But he gave me a summary of everything that was included. Then he told me, "I'm gonna send you a paper, there's everything that's included, every single word for the contract."
Reviewed Aug. 12, 2020
I wanted the certainty of knowing the vehicle's covered if there was an issue. I went with Endurance because the dealership recommended it and my wife did some research too. Purchasing the warranty was very clear-cut and precise. It was an easy deal to sign up to. So far, Endurance has been good.
Reviewed Aug. 11, 2020
I went with Endurance because when I did a comparison on the contracts, their competitor had a lot of stuff that were hidden like a certain part can be replaced only if a seal goes out - little things that Endurance didn't have on theirs. Everything went well at first and then I found out that my package wasn't covering all the things that I needed. I was given the basic package, which according to them is what they could only give me with my 2014 Jaguar XJL Portfolio being a luxury car. But then I spoke with another company and they were offering a better package. I told Endurance and they upgraded me to some diamond package that I have now, which is bumper-to-bumper. It was like I had to force them to give me the package that I wanted. Other than that, it's been good so far.
"Thank you for the 5 star rating."
Reviewed Aug. 11, 2020
My warranty on my vehicle ran out and I needed some work done on my car. People kept telling me my car warranty is high and I'm gonna have to pay a whole lot of money. Endurance was the first one that I called and I was impressed immediately. The rep was perfect. He told me how much my payments would be a month. He told me how much the deposit was and how he will break it down. It's 101 a month and that’s not high at all. I love Endurance. My problem is that my check is not as much as it normally is due to COVID-19. But I was very impressed with the way they handled everything. It was like, "No problem, ma'am. We got this."
Thank you for taking the time to leave a 5 star review
Reviewed Aug. 11, 2020
My vehicle is going over the mileage and I wanna keep it for my daughter. I was recommended by the Lexus repair guy to Endurance. I asked them for three companies and they said that Endurance was the best. When I purchased the warranty from Endurance, the rep explained everything and how the procedure would go. He gave me the quote and told me when my monthly payments would actually start and everything that was covered. He thoroughly assisted me. He was really nice. I didn't have a pushy salesperson, someone who was willing to be patient and answer all the questions.
Reviewed Aug. 10, 2020
Purchasing Endurance Warranty seemed to go great. I have a used vehicle so its own warranty has expired. It's an expensive vehicle to repair, so I thought I need to have a warranty for it. I talked to Endurance and they gave me a good price and a whole lot of benefits for it, so I just did it.
Reviewed Aug. 10, 2020
I purchased a used truck in good shape and I just thought that I’m gonna keep it for a while. I reached out to several different extended warranty companies and saw what they have to offer. I ended up going with Endurance because they offered me a fair price for it as well as exactly what I was looking to get covered. I talked to the customer service team when I signed up and then, I was transferred over to somebody else. They finished the whole process of getting it signed up.
The reps were very knowledgeable and I felt comfortable with them. They were not trying to sell me something that I didn't need, which was why I chose to go with them. Endurance is a professional company and I would recommend them if I had some friends that needed to get the same type of coverage that I'm getting. They followed up with an email with all the information and I was able to read through it. I'm very satisfied with Endurance and I hope I never have to make a claim but you never know.
Reviewed Aug. 7, 2020
I went to the ConsumerAffairs website and Endurance was the top-rated. I figured that they were the best one for my particular situation being my vehicle a 2014 and had over 100,000 miles. I looked at their website, looked at the reviews, and found out that if I signed up right with the first call, I would save $300 so that was a big factor in my decision as well. I wanted to think about it and shop around but then with their reviews, I just went with it. It was only 200 and some dollars down and 99 a month. The representative answered any specific questions that I had and briefly went over all the different benefits of it. Obviously, he couldn't go into detail ‘cause there were so many. Immediately following my signing up, I was given the email that outlined all the different benefits.
Thank you for your review.
Customer Experience Department
Reviewed Aug. 7, 2020
I had to put my truck in the shop. It took three days, four phone calls and about three hours on hold to ever get CarShield to answer a phone and talk to us. So, I am leaving them. I had heard good things about Endurance. I got a copy of the policy and the code, and I read it before I ever signed up for it. The rep was very helpful. He had all the answers and told me exactly what I liked to hear. Endurance is one of the top ones and I’m supposed to trust them. From what I understand and from the policy and the way it works, the experience is gonna be a good one.
Reviewed Aug. 6, 2020
Good response time, professional, representative informed me of plans I could purchase, made purchase. Had looked into other companies, this one seem to be a better choice; it was ranked well, had some good/bad reviews. Chose it because it was a smaller company than competitors, if problems occur have a better chance of contacting real person.
Thanks,
Customer Experience Department
Reviewed Aug. 6, 2020
I decided to get an auto warranty because I don't want to have to pay a whole bunch of money for repairs. If I could just pay a monthly fee, then that outweighs paying $3,000. As a broke college student, it's valuable to have protection no matter what. I did my research. I went online and I read reviews. The rep of Endurance did well. I understood what she was saying. Purchasing the warranty wasn't hard.
Reviewed Aug. 6, 2020
Dont ever buy warranty from them.... I got mine 48 months 48000 whichever comes first.. After having it for 23 months and paid off the warranty price!! Unfortunately my car went bad last week the transmission gave up and I was still under the warranty! After one week of back and forth calls they denied my claim saying that the age of the car and due to that the wear and tear!!! I mean excuse me did not the contract say 48 months.. Before 48 months my car would have been more old!! Dont buy anything from them and dont waste your money... I will be filing a lawsuit... for sure and not gonna stop. Either they pay my full refund or they fix my car!!!
Reviewed Aug. 6, 2020
I knew I might eventually need the service contract and I wanted to be safe. I got a BMW and I can imagine what the repairs on it will be. I saw the commercials of Endurance, did a little research and googled some stuff. They kept popping up in the top five of aftermarket warranty. Everybody that I talked to was extremely nice and the rep explained the coverage in great detail. Once they explained everything to me and told me how much it was gonna be and gave me the breakdown, they set the payments right up. It was simple.
I sent the customer service reps the pictures of my balance because on the date that I signed up, my car was at the shop getting an oil change. They told me to make sure to let them know as soon as I get the prognosis. The only problem that I had was that the voicemail of the representative that I was supposed to talk to was full so I wasn't able to get in. But I remembered the second woman that I talked to on the date that I signed up. She told me I can always just call customer service so, that was what I did. They then sent me a email and I sent it through the email as well.
Reviewed Aug. 6, 2020
Purchasing went fast and easy. I had an insurance company through my bank but they no longer offer that service. I had to look out for someone else and I did a search and Endurance came up highly recommended. So, I reached out. The rep gave me all the information that I needed. And it was quick process. When they did the authorization, the other person that came on the line reiterated everything that she said. She didn't miss anything.
Thanks,
Customer Experience Department
Reviewed Aug. 6, 2020
I looked Endurance up and they seemed to be a pretty good company. The person I dealt with was very nice. I have my 2013 Chevy Silverado covered. Everything went rather smoothly.
Reviewed Aug. 6, 2020
I got Total Warranty about two weeks ago and thought they were a better deal. My friend also had that warranty then she got messed up really bad with her car. She had her vehicle hauled into the shop then it had timing chain problems. Total didn't wanna get it fixed and they said her car was only worth $2,000, but the Chevrolet dealer said it was worth like $10,000 to $12,000. When they did that to her, I cancelled mine out and got Endurance. I had done before with them in 2016 with my pickup truck and it did pretty well. I had a little problem when I was first dealing with them and I talked to the guy. He said they would put refurbished parts in my truck. I told them that I didn't wanna put used parts back in and take the used stuff out. We talked and finally, they told the Chevrolet dealer to put the new parts in the truck. They had it fixed and after that, I had no other problem.
Reviewed Aug. 6, 2020
I didn't like the company or the price I had to pay with the warranty I got from the dealership, but I thought it would be best to shop around. And one of my buddies, before he left, told me about Endurance and I decided to give them a call. The reps answered every question that I had and asked me if I have any other questions and what do I expect or what was I kinds of looking for out of the protection. This helped me generalize what should I look for, why is it important to have it, and what does my policy cover. There are plenty of things that I still didn't understand but she explained it and wouldn't push it. I would just find out on my own. But, with me having Endurance for a short time, they were extremely helpful. If I ever had any questions, I’ve always felt free to call and I’m not kept on the wait line. They were responsive and all around just helpful, especially when you aren’t sure about something. I could just call and okay, now I know.
Reviewed Aug. 6, 2020
I needed to get an extended warranty and I looked into two companies. All of them were giving the same coverage but Endurance had a better price. Their rep did a great job. The payment process was smooth and I did that via debit card. I highly recommend Endurance. It was an easy process and they explained all the basics.
Reviewed Aug. 5, 2020
My experience with Endurance was informative. Mr. Eric ** clearly explained various policies. I choose the one that fit my needs--felt like talking with a friend. Mr. ** even sent a follow-up email offering assistance if needed. Customer Service is A+. I would definitely recommend Endurance Auto Warranty. Respectfully, H. **.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed Aug. 5, 2020
I went through a quick and streamlined process when I purchased my warranty from Endurance. However, their reps sounded like robots. They had to read their script. I purchased the warranty during my lunch break and I was in a hurry. I told them I wanted this and that and gave them my card number. I wanted them to give me the price and get the purchase done. But then, the reps had to read this and that. Things would be better if there was a way to expedite that process. Also, I have to make it to 1,000 miles in order for my warranty to be good. Still, they were great signing me up and taking my money.
Reviewed Aug. 5, 2020
My 2015 Honda Odyssey has a warranty Endurance. The reviews for Endurance were pretty good so I went to try it and their specialists were fine.
Thanks,
Customer Experience Department
Reviewed Aug. 5, 2020
My warranty was getting ready to run out on my car and when I first got the vehicle, I didn't know too much about the warranty. So my warranty with Ally was 200 and something dollars and they weren’t near as offering me as much as Endurance. I went with Endurance in the beginning but because I didn't know what was what, I went back with Ally. After doing my research and then calling and talking to the rep, Endurance offered a lot more for what I was paying for Ally.
I was a little confused about the payment because the rep from Endurance told me it was gonna be 199. Then when I looked, there were two charges. But it balanced out to 199 in the end. I wasn't aware that they were gonna charge it into two separate things. Other than that, everything was perfect. She broke it down and the time she put to explain and answer the questions that I had, the rep was good.
Reviewed Aug. 5, 2020
I love my experience with Endurance. It was fantastic. Everything was well explained to me. I originally had two cars on there but since I didn't check with my wife, she wanted to not get a warranty on the oldest car. So, the next Monday, I called in and the rep I spoke with was nice. She took the Flex off so now, I just have a warranty on the F-150 that my wife hardly ever drives and is rusty. Everything is great.
Reviewed Aug. 5, 2020
Endurance's rep did a good job. I wasn't gonna do it at first because but what made me decide to sign up was when I talked to the very first lady. She said it was zero-dollar deductible. There was no co-pay if I had to take any vehicle in. They called me back to sign up. The rep told me it was $100 every time if I had to take it back in and I said that wasn't what I was told. I won't do that. But he ended up giving me the same as what the lady quoted me at to begin with. It’s easy making a payment. They set up the account and they take it from you. I'm happy that I'm covered. I hope I won't have any problems but I'm glad they have me covered if I do.
Thanks, Customer Experience Department
Reviewed Aug. 5, 2020
I found Endurance when I was looking online at extended warranties for my car. I've been out of my warranty for a little while now but I was kinda like, "I should probably get one on there and in case that I really do need to go to the mechanic shop." Endurance popped up and I just kinda went with them. They seemed pretty legit so I liked what I saw. Everything was pretty straightforward. They were very professional and informative. I would just like to see what their actual coverage when I actually need it.
Reviewed Aug. 5, 2020
I have a 2017 Nissan Altima and it already had 74,000 miles on it. I like Endurance's coverage. Other ones weren't offering the 100,000 plus package. If they did, it was only covering certain things. With Endurance, it was bumper-to-bumper protection. The reps from Endurance were very courteous and helpful, and they answered every question I had. They followed up with me to get the mileage as they promised. As far as the payment plan, it was less than what I was paying on the other one because I was paying 136 a month. So, it was $12 less than what I was paying and for more coverage.
Reviewed Aug. 4, 2020
It all sounded really good but when I didn't get a copy of my contract. By the 5 day I decided to call and cancelled the policy because I like to read the fine print. Well they transferred me to a guy named John who gave me the run down and ask if he could fix the problem would I give it another try so I did until the next time I had a question and was told the information would be sent right away. Needless to say it never came so the 29 I cancelled again. Was told full refund would be back on my card in 5 days. Well guess what yep you're right. No refund yet so I decided to email John the guy who was so helpful and he's looking in to it for me. He's a wonderful man and no ** kind of guy so if you decide to go this way ask for John. He's a wonderful asset to this company.
Reviewed Aug. 4, 2020
I purchased a vehicle at Stanley and the man who sold me the vehicle referred Endurance. The purchase process with Endurance was fine. They took my money over the phone. But it's been two months and I haven't got any bills or anything from them.
Reviewed Aug. 4, 2020
I searched the internet for insurance policies for vehicles and Endurance was the first one to call me back. My daughter read some of the rates on it and said she didn't want me to go with them. The salesman talked on and on and I never made a choice to go with something first choice and I did because he was assuring me all this stuff. He even said that the gaskets are covered. When I called Endurance, I said something about it and they said they don't cover those things that wear out unless the part it needs to be taken and fixed and then we put the gasket in. I felt like I was blown some smoke.
I also found out that Endurance charged me a $20 activation fee and they didn't tell me that. My daughter looked at my account and said that I had to call and find out why they did that. I have to wait 30 days. Then they charged me 200 and some dollars for a deposit and it was gonna be $115 a month for 36 months. It would be expensive so I called them and canceled the policy. They're supposed to do that and it's not even been but a week. I found a company that will insure my van that has mobility equipment on it. Endurance won't insure that.
Reviewed Aug. 4, 2020
When I bought my 2010 Mercedes-Benz E350 Coupe, I was offered a different program from my dealer, but I wanted to look in online. So, I researched who had a good program, warranty and coverage, and I went with Endurance. The rep I worked with was pretty decent and purchasing the policy went great. Also, compared to the one I was going to get from the people who sold me the car, Endurance was better.
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Reviewed Aug. 4, 2020
I just got the vehicle and it's a high mileage vehicle. I figured we were about the time when things would start breaking down. I might as well cover my butt and get a plan that would assist me with the repair costs. Endurance had better reviews. My decision came down to just the reviews and Better Business Bureau and what was said and rated on with all that. The sign-up is fine. The reps were knowledgeable about what they were helping me find, what’s the plan for me that worked well with the vehicle type that I have, which is high mileage. They disclosed everything that was associated with the plan. However, I never received a contract after I called them back asking for them to mail me one. I don't even have my card.
I had notated that with them when I called them asking some questions before. And when I had called them earlier today asking about the whole rental setup and how that works, nobody followed up with any questions of, "Hey, did you receive the contract? Hey, do you have the card?" Something along the lines of be more in touch with the customer. They should be like T-Mobile. They're really good.
I'm trying to do a claim right now. My car's in the shop since Friday and we can't get ahold of Endurace. I know it's Monday so they probably had a lot of vehicles coming over the weekend. I understand that. I can't get a rental right now because they haven't even gotten a claim number for it. I'm out close to 100 now just with rideshare. I call and either the phone hangs up 30 minutes in or they ask me to put down a number, they would call back, and they don't. I've done that on behalf of the maintenance twice already today to make sure they receive a callback, because they can't sit there on the phone for over an hour waiting for a claim. I would like to see a better customer service follow up. Be more in touch about what's going on with the individual customer.
Reviewed Aug. 4, 2020
I went online and was searching for extended warranties. Endurance was the first to call and they were the only ones who called and replied back to my search. Their customer service was great. They were nice and cordial on the phone, so I have no issues with them. They were supposed to send some paperwork for me to review.
Reviewed Aug. 4, 2020
I have a Cadillac 2014 and my extended warranty went out as of April of this year. I was referred to Endurance by a friend. I trust him dearly, and he told me that Endurance was a good company. I went with his instinct and gave Endurance a call. Fortunately, it was the right move. The rep was very helpful. She acknowledged that I was in need and she gave me great service. As far as knowing what the steps to take to make a good decision, they were great decision-makers. Also, the cost is very reasonable. It’s well within my budget. Hopefully, I won’t need them any time soon. My car is running fine. I’m planning on a trip out of town, but I don't like to drive my car. I like to rent a car, but I feel safer since I have that warranty. I like it.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed Aug. 4, 2020
The contract that I have on my car currently only goes up to 50,000 and I wanted to have a contract where it would go up to 100,000. My car is basically brand new and I wanted to make sure that if something were to happen to it, it would be covered. I wanted to make sure that I can continue to keep it up the way I'm accustomed to.
I looked at about three companies. I like a couple of perks with Endurance like that my key fob can be replaced. And it was several other things. Their rep was awesome. I talked to the lady first then I talked to a guy. They were both very thorough and pretty informative, which I liked. They answered all my questions and they gave a gift card. I like that too. I got a good deal. I have the 100,000 coverage. Endurance is worth the money for all that is being offered. Others may not be able to pick the package that I'm thinking but for whatever it is, I would imagine that it would be able to be covered and they will be able to be satisfied with the fact that they would be covered.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed Aug. 4, 2020
The payments were affordable with Endurance and being able to stretch it out for 36 months really helped. I really like Reed, the salesman. We got kinda confused about midway through the process because I got a call from somebody else following up with me on it. I told him that I was already speaking with Reed and didn't need to speak with him. Endurance needs to track down who did that and give them a slap on the wrist. Overall, it was good.
Reviewed Aug. 3, 2020
I googled the warranties and Endurance came up recommended in the top five. I'm still not certain so I haven't taken the 30 days. I heard that there's a big difference between mechanical breakdown and wear and tear, and I heard that Endurance doesn't cover wear and tear. With the vehicle with my mileage, if something breaks, it would be wear and tear. So, I don't know if that warranty will be fit for me. The rep answered the questions quite well such that he was quite competent and knowledgeable about the warranty. That experience was overall well.
Reviewed Aug. 3, 2020
I found out about Endurance online and I decided to sign up for it. But two weeks later, I got into an accident and the car was totaled, so I didn’t need the service anymore. The problem was when I tried to cancel it, I couldn't get around to cancel it. I couldn't get anybody on the phone because the person that I kept talking to said that I needed to talk to a supervisor but the supervisor never came on the line. I’m satisfied as far as signing up but dissatisfied as far as canceling it because it was something out of my control and I was not able to cancel it. Three people were getting ready to sign up but because of my situation, I told them not to and they decided not to sign up.
Reviewed Aug. 3, 2020
Endurance Auto Warranty was a good deal with a good price. Their specialist was great. They explained everything thoroughly and it was very easy to make payments for it. They draft the payment through my bank account. It's very valuable to have a warranty because the dealerships and the auto mechanics, the rates to get vehicles fixed, and the lump sum are outrageous. It's also a lot more convenient 'cause if anything goes wrong, we’re just paying a deductible and the monthly payments to get our car fixed.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Reviewed Aug. 3, 2020
I saw a commercial and decided to give Endurance a try. Calling in and speaking to the rep was simple and they were quick to respond. The warranty is over 30 days now and he asked me to follow up with them.
Welcome to the Endurance Family! Thank you for the review.
Reviewed Aug. 3, 2020
There were a lot of extra things that came with Endurance Auto Warranty that other providers didn't have. Endurance has the roadside assistance and emergency hotel or $150 per night thing up to three nights. They're pretty good compared to the other guys. Signing up with them was pretty good and then they just asked for my credit card and then withdrew my first payment and that was it. My car is not that old but I use it a lot. I was gonna keep it for a very long time. So if worst comes to worst, I'll have like the peace of mind of having a warranty with Endurance. Six years of coverage are pretty good. The rep read the whole contract to me and he sent me a copy of the policy. He also told me that I could call back and cancel within 30 days if I didn't like it. When I read the contract, I didn't agree with it so I was gonna call back and cancel. But for the most part, he was pretty knowledgeable, respectful and he did everything by the book.
Reviewed Aug. 3, 2020
I decided to get an extended warranty because of the mileage on the vehicle. It was 57,000. Endurance was the first one I pulled up on the internet. So, I went with them and got the Diamond Exclusionary plan. The rep was pretty cool. He told me that it's $100 deductible, but it covers bumper-to-bumper. So that was cool. The payment plan is okay for me. It’s a monthly payment. They took the $143 down payment. Everything went fine.
Reviewed Aug. 3, 2020
I didn't have the dealership warranty anymore so just in case, the service contract was an added protection because my wallet is not that big. I can’t afford to pay a brand-new transmission out of pocket. So hopefully, with Endurance, I can get a better deal. I came across them on one of my emails and I took a look at it. I got a call later on. The customer service rep’s knowledge was A-plus. The last person I talked to was Brandon but I need to send some more information about my car and the ID tag because those were what he wanted. I'm gonna be needing new tires, so I would send a picture about that and a picture of the decal that has all the vehicle information. I'll send that later on. So far, Endurance has been good.
"Thank you for the 5 star rating."
Reviewed Aug. 3, 2020
My auto warranty had expired so I went and looked for an extended warranty on Google. I went with Endurance and the process of purchasing from them was good. I've made a claim and it was easy and quick. I had to get an axle and the dealership just told me what I had to pay. I paid my deductible and that was it.
Reviewed Aug. 2, 2020
I chose Endurance this time because I chose them a few years ago for a car that I had for a while, but the warranty has run out and on that vehicle, I also had a extended warranty up to 100,000 miles. When it started breaking 100,000 miles, I thought of reaching out because I know the history of those particular vehicles, that at about 125,000, if something would go wrong, that’s when it would go wrong. I purchased the warranty before I hit that milestone just in case something would go wrong, because I planned on keeping that car way past the time it was paid for. Purchasing the policy was pretty painless. They gave us a lot of information. But not even six months later, my daughter totaled the car. She’s the one that bought the new policy on her car. That’s her car but they put my name on it because I had a previous relationship with Endurance. I’m not sure how that worked out, but that’s okay for now.
With all the COVID stuff, everything is delayed now. It's getting to the point that the rental may not have been long enough because it took a couple of days to get the final approval. We got approval on a Friday night. I called back with the claim number to get a loaner. The guy said, “Yup. No problem. Here’s the claim number. Let me set it up.” They use Hertz. That’s all fine and dandy. All but one of the Hertz locations near me were closed for the weekend. I couldn't get an answer from Hertz as where to go to pick up the car.
I didn’t want to go to the airport to pick up the car but when I called up, they looked at the claim number and they said, ”I don't understand this claim number. This is not a Hertz claim number.” We explained to them that was purchased by my warranty insurance. He said, “I don’t understand none of that. All I know is that claim number doesn’t come up. You don't have a reservation.”
So Saturday and Sunday, I couldn't do anything with the rental because I never picked it up. Monday came and we were not happy campers at that point. I called bright and early when they first opened up. I got to the right department. They understood what was going on and they said according to their files, so according to their link into Hertz, all the stores are open with normal business hours. But that was not the case. The one by me has been closed since February. According to them, “No, we don't see that.”
The rep finally set me up with a vehicle. He gave me a location. I told him to personally call and verify they’re there. He did. They were open, so I went to pick it up. It was a Monday, but because of the delay getting everything approved so late on a Friday, he had no choice but to order the parts on Monday because until he got a claim, he won't spend money on the car, which I understand. But because he waited until Monday, the part he could have got Monday morning if he ordered it Frida took an extra two days. He didn't work on the car until Thursday.
And then, for him to get paid, so we can return the car and pick up our car, it took a long time. From a customer's perspective, if you're gonna give me a loaner for five days, and because of COVID and everything else, it takes longer, then I'm not going to be stuck paying for a loaner when I booked the coverage for it? All this cover stuff is not in my control. I understand it's not in theirs, but it is their policy. But it didn't come to that. We were able to get paid last minute. You finally got the approval and the authorization number to get paid and we were able to pick up the car and then Friday, we dropped off the car at the rental so everything should be okay, but it’s just with everything going on, and everybody's trying to stay busy to stay working to keep money coming in. It got stressful.
Sometimes, when I call and I'm on hold for 45 to an hour and 10 minutes, I could hear desperation in the guy's voice because he knows I've been on hold for a long time and he would be as apologetic as he possibly can be. If you have to pick up the phone and keep apologizing for every single phone call that you come in because of the hold time, it wears on the agent.
Reviewed Aug. 2, 2020
I'm pretty happy with my Endurance policy for my 2014 Chevy Spark. They had a better rate on the coverage plus with being able to have towing and a rental car if we needed it. They actually offered a longer rental car coverage than most competitors. My dad set the policy up for me and it looked fine. I talked to somebody to give the mileage and the person was really nice.
Reviewed Aug. 2, 2020
I have a 2019 Ram that costs a lot of electronics and everything on it so I thought I better get an extended warranty. Endurance was the first one my wife saw on the internet. If we had a question, we asked the reps. They answered it and went through all their routine that they were supposed to go through. It was very pleasant.
Reviewed Aug. 2, 2020
Endurance was the closest that I could get to a factory warranty. The purchase went wonderfully. I was very happy with the rep I worked with. I was satisfied with the customer service. I like Endurance a lot.
Reviewed Aug. 2, 2020
Endurance was great. My purchase was simple and quick. They just stated the facts and away we went. However, they didn't mention until the end that the policy wouldn't go into effect for at least a month or 1000 miles, which is fine in my case but may be not in everybody else's. They should know that more upfront that, "If you choose us, there's a 30-day or 1000-mile waiting period." Other than that, everything went great. We will see how it turns out in the long run.
Thank you for taking the time to leave a 5 star review
Reviewed Aug. 2, 2020
When I was searching online, I sent Endurance a thing and they called me up. The lady was awesome and she explained everything in detail except for the benefit. I didn't like that when they sold me, they said I would get vouchers to buy things, but they didn't explain that I have to buy it through their stuff. If I rent a car, I get $10 off. It's not like they'll give me $250. I read the information and I figured it out after I got the warranty. Apart from that, the lady was nice when we set this up and the process was quick. The price is good too, as long as they do what they say they're gonna do. It wasn't a huge down payment. It was low and the monthly payment's cheap. It was 36 months of payments, then the last two years are free, as long as I don't go over 50,000 miles. So far, so good. Also, if I lose my keys, they'll give me a new key fob and they included that in the first year for free, which was cool.
Reviewed Aug. 2, 2020
We purchased a truck at a dealership. It only had 30,000 miles on it, which was not a lot for a huge vehicle. We were offered a warranty for another 75,000 miles but I wanted to get a warranty that would take me up to over 150. So we got the Diamond package from Endurance Auto Warranty and there was an extra additional 125,000 miles. That goes up to 155,000 which is where we want to be. This was the best package that Endurance offered. We just made a small down payment and then even smaller monthly payments. So it works for us. I was happy with it. Also, any question I had was answered on the phone with the representative. He was very friendly and informative. I'm a mom with eight kids, and our kids are all growing up. So they all need vehicles and I just love Endurance. We’re looking at it for other future vehicles that we may purchase as well.
Reviewed Aug. 1, 2020
I called Endurance and asked their reps a couple of questions. They answered and I was satisfied with what I heard. They were very professional and knowledgeable. I was quite impressed. I already had another warranty and I changed over because I wasn't convinced with the other one. Endurance had a few options I liked that the other company didn't have.
Reviewed Aug. 1, 2020
My husband was searching for a warranty and as long as it wasn't a third party company, we will vote on it. The young lady from Endurance who gave me a call was very informative. She kept in touch with me to make sure everything was understood. She explained the benefits, how the warranty goes and what it covers. She kept me updated. I signed up and made a downpayment, and everything went smoothly.
Reviewed Aug. 1, 2020
I had another contract before and it ran out, so I was looking at policies that had reviews. Endurance Auto Warranty was one of them. They had good reviews and they had payment plans. They also had a longer coverage on mileage and I liked how they have the two tires a year. All that are what made me go with them. I liked the rep a lot as well. He went over everything with me, every part of the policy. However, if it wasn't for the gentleman I spoke to today, I wouldn't be with them anymore. I had one complication where I did not have a great time with them. My AC was redone not even a year ago and then the compressor went out. Me and the mechanic have spent two weeks trying to get ahold of somebody, trying to get answers and going through the whole process.
The mechanic said they left messages, but nobody has responded back to him. I work for a parts store, and I know that mechanic shops don't have all day to be holding hours on end, especially not ones like AAMCO. I spoke to several different people and it's extremely difficult for the claims process. I get that it's the middle of summer, but as soon as you call in, you speak to somebody. They then transfer you over, and then their hold times are horrendous, which I think can be improved a bit. I spent one whole day and I was four and a half hours on hold until I got to speak with somebody. The very first guy we talked to was nice, but the next day, it was the same thing. Waiting on hold all day long.
I finally spoke to somebody and they were not going to allow me to three-way in, so I took my own phone. I transferred over to my phone and three-wayed the mechanic shop in without letting them know that I was doing that, which was wrong. I'm not supposed to do that, but otherwise, I wouldn't have gotten anywhere with the process. The second guy that I spoke to was ignorant though. He asked all these different questions to the mechanic shop and Brandon, the mechanic guy, told him exactly what was wrong with my car, but he said it was an electrical problem. Brandon told him that they don't take compressors apart and that they didn't know why a compressor was not working.
Still, this second rep listed the issue as an electrical problem inside my AC, which is what I felt was completely wrong. It was the compressor. The mechanic shop and I reviewed it all on my policy, and the policy said compressors are covered. Because the second guy listed it as an electrical failure, which it wasn't, Endurance Auto Warranty denied my claim. I had to pocket out all of that money to fix the issue myself. The next guy I talked to, which was a manager, I asked him to please pull up the conversation. He refused to do so and I was going to end my contract today until I spoke to Eddie. He was great.
Eddie pulled up the conversation I had with the second guy and he listened to it. He emailed me as well. They then took the money off of what I spent on my AC fix and put it for two payments, so that redeemed itself. Another thing is that the reason why I went to AAMCO was I knew it'd be cheaper for the warranty company as well. I work for Pep Boys, which is Auto Plus, so we're all owned by the same person.
Reviewed Aug. 1, 2020
I was looking for a warranty because I have an older vehicle with some miles on it and I like my car aligned. I wanna keep it up. It's also past with the regular warranty. My mother was telling me about the program so I decided to give it a shot, and I’m glad I did. I've had a lot of information thrown my way but Endurance was the only one who reached out to me. The guy that took care of me was awesome. He took his time to explain the process. He also answered every question I had. As far as getting everything started with Endurance, it was perfect. I enjoyed the time. It wasn't overbearing and complicated. It was just straightforward.
Thank you for taking the time to leave a 5 star review
Reviewed Aug. 1, 2020
I Googled some extended warranties and I liked Endurance because most of the providers don’t give you a good one if you have a certain number of miles. When I called Endurance, they covered all the major things that could go wrong with the car. The rep was excellent and she even called me because I told her that I wanted to think about getting it. She called and checked. She even broke down my payment into different ones so I could get down payment for the insurance. I go on Google when I make my monthly payment and store it in my pages that I look at daily. But if Endurance ever gets an app, that would be excellent because they'll be automatically stored to your phone. Still. I'm satisfied with Endurance.
Reviewed Aug. 1, 2020
I knew Endurance from a couple of years ago doing a search on the most reputable or best insurance companies. A couple of websites came up and ranked them, and Endurance was ranked typically better with customer service. I called to get some pricing, got an additional discount and decided that that would be the route I would go. The process was good and the individual was very knowledgeable. The experience was straightforward. People considering a warranty need to be knowledgeable of how the claim paying process works and they should make sure that they understand the logistics of that because at the end of the day, that's what really matters.
"Thank you for the 5 star rating."
Reviewed Aug. 1, 2020
I had just purchased a vehicle and I wanted to make sure that everything was fine. My boyfriend has Endurance on his 2017 truck. When I called to pay his bill, I asked them to give me the number to someone and I was connected to a rep. He gave me all the information then he helped me out. Everything was perfect.
Thank you for taking the time to leave a 5 star review. It is greatly appreciated.
Reviewed July 31, 2020
I bought a used car. I researched three companies and went with Endurance. They ended up looking to me like they were the best choice.
Reviewed July 31, 2020
I wanted to make sure I had something extra because I drive a lot. I necessarily haven't had the car for a very long time, but I drive a lot because I'm a homecare nurse. Endurance's rep was very nice. Everything went very nice and smooth. I'm happy about the coverage. However, I tried to put a claim in recently and it has been three weeks that I haven't heard back. Something is clicking underneath the car. I'm not sure what it is. I took it to the Buick dealership. I told them that I had extended warranty and to look at that first before they go further. However, no one has called them back on the claim.
Thank you so much for taking the time to leave us a rating.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department
Reviewed July 31, 2020
We just bought a new-to-us vehicle and we were trying to find some other insurance. We looked at what GM had to offer, and then I got online and googled companies and Endurance Auto Warranty came up as a good company, so I contacted them. The person I spoke with was fine. I didn't sign up right away. I called back the next day and got someone else, and he explained it the same way as the first person. So, that was good. Everybody was very courteous on the phone. It was good customer service. I would tell others to definitely call and check Endurance out. It's worth looking into.
Reviewed July 31, 2020
I just purchased a new vehicle and usually, I try to get insurance that would be suitable for my needs. If Dodge would’ve had their lifetime warranty, I would have gone with that. I do a lot of driving and we cover quite a bit of mileage. In fact, we do more than the average family. I looked at Endurance and three others, plus what the Dodge Corporation suggested. I went with Endurance for the the warranty, the deductible and their coverage. The price was reasonable too.
Reviewed July 31, 2020
If something major goes wrong, the warranty is gonna pay for it. So, I was looking for one. I was doing a lot of homework. So, as far as quickness, it was on me. I would talk to a person, then talk to other companies. Everybody was giving me a lot of garbage on the lip but I finally spoke to this gentleman with Endurance and I went with him. The cost was a little bit higher but the salesman was good. He seemed like a straight shooter. He told me he’s on salary and he’s not a commission man. So, he was just doing his job, which is what we like to hear. One concern that I have is the financial person who gets online and speak to you about the payment. He wanted to charge my credit card every month for it. I asked to be billed for it because I pay more for it than the regular charge but I'm getting the runaround from him.
Reviewed July 31, 2020
I went to the internet and then I applied with Endurance and ConsumerAffairs recommended me over there. Endurance got the best deal. The rep was very straightforward and that's what we were looking for. Because sometimes, they provide like a lot of options that you don't even know. They also got a good deal and that was awesome. I like it. That was quick process. Also, she was concerned about everything.
Reviewed July 31, 2020
Having vehicle protection is very valuable to me, especially with the tire coverage. I looked at a couple of companies and liked the reviews online for Endurance. During the process of signing up, their rep was very helpful and explained things very well. Payment-wise, it was easy to give them my credit card number. I was satisfied.
Thank you for your review.
Customer Experience Department
Reviewed July 31, 2020
I was at a car show and one of my buddies was talking about his warranty was up on his truck. I told him I have CarShield. He said he did have them and they didn't pay something. He got to checking around and came up with Endurance and he has been happy with it. I decided I would try it too. A lot of my friends and I all deal with insurance and stuff and CarShield had so many bad things said about them. They didn’t have good things on Better Business Bureau about them, so I decided to change. I talked to a few people about Endurance that had it. They haven't used it but they haven't had any problems. I talked to my dealer about it and they said, as long they okay the repairs and pay with a credit card, then they're good with it.
I'm retired now, on a fixed income and they weren't with me on that too. Endurance gave me a better deal than what they originally had. They talked a good game and were nice. It went smoother than I ever thought something like that would. They were just kind about it. No pressure. I don't like high pressure salesmen stuff like that. I talked to some other places and all they could do was bad mouth CarShield. That's all well and good if that's what they wanna do. But that's not what they’re in business for. And if they’re gonna bad mouth somebody else, I don't need to deal with them. So I went with Endurance. You gotta have something. Hopefully, I don’t need it.
Thanks,
Customer Experience Department
Reviewed July 30, 2020
I have an auto warranty now but will run out in November. I wanted to wait 'til this one ends and then get another one that was why I was inquiring. Endurance said that I could take my Volvo to the Volvo shop and get all of my repairs done with original parts. A lot of the competitors don't do that and they wanna try to get the cheapest refurbished part but that's not a good thing for Volvos. The representative I spoke on the phone seemed to be pretty knowledgeable. I wanted to know if this is true and she said that's what they do. She also stated that they were also the original provider of the Volvo extended warranty.
I wanted to make sure that this was in the contract. However, I never got it so I wanna cancel for a couple of months. I don't know what’s in there. They sent me something in the mail and it wasn't my contract. Also, when I tried to go on the website and access my account, I couldn't. I've called and left a message, and nobody ever got back with me.
Customer Experience Department
Reviewed July 30, 2020
I watch TV a lot and I see Endurance as well as CarShield. I see some other ones but Endurance sounded the best for me. The rep did well. I asked questions and he answered them. But I bought the warranty out of not being aware what I had on my policy because when I bought the vehicle, I didn't look at all my paperwork. I had a five-year Platinum plan that I got a contract with and I didn't know all that at first. I would just pay for it so I didn't want to be paying more money. I talked to a guy a couple of days ago about canceling my plan with Endurance. He wasn't too apprehensive about accepting my cancellation. He said he would get back to me but he hadn’t gotten back to me yet, which was the only problem that I had far as signing up for it.
Thanks,
Customer Experience Department
Reviewed July 30, 2020
Endurance offered me the benefits that I needed for my car at the time. I have a 2014 Nissan Rogue and I can’t afford all the stuff that goes on with this car. So having a protection plan is very valuable. Right now, I’m $9,000 in the hole paying for maintenance on my car. The Endurance rep was very experienced and it was very easy to make payments for the extended coverage with my credit card. I would recommend them.
Thanks,
Customer Experience Department
Reviewed July 30, 2020
I felt like I needed a warranty. I got online, looked at some of the warranties, started calling around, and Endurance was the one that suited my best needs. The representative I spoke to was fine.
Reviewed July 30, 2020
I like the price of Endurance Auto Warranty. My experience with their rep was good. It was all over the phone. It was very quick because she had a good price and I wanted to jump on it quickly. She did a good job. She was very thorough and then sent me some paperwork when it was all done. Give Endurance a shot.
Reviewed July 30, 2020
Previously, I purchased an extended warranty from a company and I wasn't happy with them. I contacted Endurance after finding that the best feedback online was for them. Plus, they were cheaper than the other company I was dealing with. The rep whom I worked with was excellent. She was confident in her product and she came across as very honest. She was really good to deal with. With my previous policy, the reps didn't tell me anything except for what it would cost and what I needed to buy. Endurance's rep went into detail about what they covered.
Reviewed July 30, 2020
I was really searching for an auto warranty, and I know I’m gonna need it for quite some time. I felt good about Endurance and I like it. It felt warm when I talked to the young lady too. She was very good, patient and nice. They also offered a lot of things that I was interested in and I like the fact that I get a bill statement in the mail. They don't take it to a debit card every month. I'm a single parent and sometimes I may not have the money in. If they go and withdraw the payment, I would get charged if I didn't have the money.
As far as the perks, I haven't used any of that yet because I haven't been able to look into my email to see what’s offered. I know I get some percentage off when I go into these department stores as well as when I go into a franchise to eat. I would like it if someone can send to me in the mail what’s offered though, instead of me having to download if I get a coupon or I'll get a certain amount off. I’m sure I lost it in my email because I don’t put my email up every day. I wish it was something I could have, that it was sent to the mail and I could take it to the store to get my discounts off. Still, I felt comfortable with Endurance.
Reviewed July 29, 2020
I've been comparing Endurance and the another one for about a year. Most people I talked to got Endurance. They like Endurance better. Then I read on ConsumerAffairs that Endurance was number one. I went with them, and the guy that called me back was fine.
Thanks, Customer Experience Department
Reviewed July 29, 2020
A television ad was talking about extended warranties. My warranty had just expired. I was thinking I I don't think anything because nothing is really wrong with my car. But my husband told me to get a warranty because something is going to happen. So, I got another warranty. We looked online, and then there was CarShield and other places. We though Endurance sounded good and it would be there for a while. We then called them. The person was nice and knew exactly about everything. I've had cars in the past, so I asked a couple questions about things that happened with those cars. Common things that goes wrong with cars to make sure they were covered. Something just happened with a lady at work's key fob. I asked a couple questions about that. But after trying to get something fixed, not very well at all.
My husband looked up everything because he was really the person going through it. It said everything is covered. And then, when I took the car to the dealer because my air conditioner went out, I thought it just needed some Freon. They can just charge it up. Usually, you get a maintenance thing. But they weren't doing that because of COVID. My air wasn't as cold as it normally was. I took it to the dealer to go ahead and see if it can get charged up or anything that was wrong with it. That's when they told me something was wrong. And then, I gave them my warranty information to get it fixed.
When they talked to the person at the warranty, they said it was dust. I called up there and I told the person, “It can't be dust, it can't be rust because something had to leak and something has to do something to make it not work.” When I called the service person back at the dealership, they said, “Yeah. I told them that it was gonna be causing dust and all of this stuff. And he calls it rust.” So he said, “Well, I'll call him back in the morning and explain to him.” He told me he was on the phone for over an hour trying to explain to Endurance that the two parts that are actually covered by my warranty were messed up and the car is not working. I got a little kid. We got asthma and eczema. We can't sit in a hot car. It was 95 degrees in my car one day. It was better to be outside than it was to be in my car.
My husband talked to them for over an hour. He told me he talked to three different people. They kept switching him to one person to another person to a supervisor. And they just said, “No, we're not covering it.” I got the list of things from the service manager and it says an air condition compressor, an evaluator, recharge, cooling fan. All of it, every last one of those, the evaluator, the compressor, and the fan is covered under my policy. And for them to tell me they will not covering anything?
I called Endurance and said I don't understand why they were not covering it. The lady was just rude with me like, “Oh, it’s rust.” I said, “It’s not rust. There’s no rust in my car. He let me see it. I don’t know where y’all are getting this rust part from.” It might start rusting, but it is not rust. That’s not the reason why it’s not working. If you charge it up and get the two pieces fixed, it will run perfectly. The guy already told me that. And they got to stand by how they fixed it. So, if anything else went wrong, it’s on the dealer to fix. I would have had to pay the diagnostic fee and a rent-a-car fee. And I’m talking to the guy like, “I'm gonna call them back.” He sent me a card saying what was wrong with the car. He told me he’s sorry for the inconvenience and the mishap, he said he's never dealt with Endurance, and it was not a good thing. I had to take off of work. I had to leave work early one day. It’s been a real hassle.
If somebody asked me to recommend Endurance, I wouldn’t. I'm considering closing out my policy because if they would not cover anything, then why am I paying them? This is preventive maintenance for me, and I'm all about it. It was $2,000, which I don't have in my budget right now. But at the end of the day, it’s 2,000, not 9,000. Once I finish paying for this policy, they made their money back. So, what’s the big problem? And if they want me to continue to keep paying this, they gotta fix something. I don't want to argue with them about fixing something.
Thank you for taking the time to leave a review. We do apologize that you are having a negative experience with our company. Please email us at custserv@endurancedirect.com and we will work on giving you a better overall experience.
Reviewed July 29, 2020
I bought a Carchex the same day but after I saw Endurance, they had a few extra benefits and a better price for the same amount of coverage. So, it was a better buy. I like the way that the Endurance rep sold the warranty but after purchasing it, I found it had some stuff that leaves to be desired. I'm not completely satisfied. We're trying to access the app and it’s only telling me about the policy. I thought it's gonna give something about the contract, what it entails and this and that. They also said something about some coupons. I hadn't received any of that information. Carchex gives you a better app. It’s easier to access so that's worth a lot more than the extra benefit.
Reviewed July 29, 2020
Endurance called back right away, as soon as I inquired about an auto warranty. I got a nice gentleman and he explained the services, the cost and everything. I signed up and got started right away because I had just learned that my warranty had expired on my Prius. If anything happened internally it would cost a lot of money to fix. I'm retired and I have limited income. So I needed some protection. I had gotten a quote a couple of months prior to that and it was pretty reasonable.
Reviewed July 29, 2020
I was sitting at home and looking and I told my wife I wanted to get some warranty on my truck. I had CarShield and I wasn't too happy with their service or their responses. When I called, I'd be put on hold for half an hour or 45 minutes then the girl would come back on to tell me something like they're gone for the day now. There was poor communication. It also seemed like everything was delayed and it played around with my dealer. I saw Endurance Auto on TV then I called and asked them. I talked to the girl and she was good. She seemed like she was very knowledgeable, so I switched. Right now, my truck's running fine and everything's good. I don't have any reason to call them, but I was very happy with them.
Thanks, Customer Experience Department
Reviewed July 29, 2020
I've been looking for insurance and Endurance popped up. Some of their people called me and I talked to them. I looked on Google and looked at their rank and rate. They were in the top 10. Their people were great. I talked to a guy and he explained most of the things to me. But I gotta call him sometime next week and talk to him again about what I plan on doing. Right now, everything is all right and I'm satisfied.
Reviewed July 29, 2020
Endurance has been a great company so far. I had CarShield before and I had the mileage and all that stuff. I have a truck that I recently purchased, and there were some issues. I took it to the dealer and there was nothing to be covered. The water pump went on it, so I took it to a shop and the shop called them and they were gonna send a used part as a replacement. I was not happy with it. I didn't wanna have insurance that was gonna put some used part, so right there I canceled it. I then started researching, and then I saw a lot of really good reviews for Endurance from people. When I called, they treated me good on the phone. Great people. Great service. They sold themselves good on backing up the product too.
Reviewed July 29, 2020
I went online and checked for extended warranties, and it said that Endurance is one of the best. So, I went with them. I went to the comments, and there was a lot of good stuff about them. The purchase was easy. The rep explained everything to us, gave us a call back and everything was overall great so far.
Reviewed July 28, 2020
Endurance was the first one to call me back. I talked to the representative there and I hadn't made up my mind yet. I talked to the dealer about it and asked them if they heard about Endurance. The dealer said they had, so I went with them. I was put on hold a bunch of times, and then I got hung up on. I ended up calling Endurance five times. Finally, I got to another girl. She looked up my truck, she couldn't find anything that gave me the specifics on car rental reimbursement. She emailed me the number to customer service. I called, then they gave me what I needed to know, and that was it. Everything is fine.
The only thing that I'm concerned about is that this claim is taking so long and this rental car is coming out of my pocket. I thought I was covered for that. The claims adjuster has physically gone out there and analyzed the situation. It has been going on since Wednesday. It's now Monday. Almost a week later. When I bought this policy, they said “Oh, yeah, everything's covered. The windows, electric windows are recovered, motor mounts, all the drivetrain, this and that, and that.” I got a great deal paying 2,600 bucks. Almost a week later, the dealership hasn't touched my truck. It's still sitting in the yard and I'm paying for a rental car.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed July 28, 2020
I went to a lot of places and Endurance's name kept popping up a little bit so I finally went with them. My customer service experience was good.
Welcome to the Endurance Family! Thank you for the review.
Reviewed July 28, 2020
We bought a new used car and it was just out of warranty. We got a five-year warranty from Endurance and we paid three years. We wanted the bumper-to-bumper package option and the representative we talked to was great. Everything went through fine so far.
"Thank you for the 5 star rating."
Reviewed July 28, 2020
I tried my original warranty and they told me to contact my dealership. Whenever I contacted them, they told me they would look into this but they never called me back. I googled extended auto warranty and ConsumerAffairs came up. I filled something out and ConsumerAffairs linked me with Endurance. I liked what I experienced from Endurance so I went with them.
But the process took as long as it needed to take because this wasn't a simple matter. I ended up having to take the dogs out to go potty during the whole experience because it took that long, which was longer than I would have liked. If they could speed up their process, that would be awesome. They also asked for the downpayment to start service. That was through a credit card and it was just reading the card out over the phone. That was starting to seem very 20 years ago. It would have been good if they sent me an email and I clicked a link to I fill it up online. That would have been secure. Otherwise, everything was fine. Everyone was friendly and they knew what they were selling and they have the process down.
Reviewed July 28, 2020
The specialist from Endurance Auto Warranty was helpful but a little pushy. I told him that I'd like to talk it over with my wife and he kept making concessions. I was gonna purchase no matter what but I just didn't know what company. I did my research first and Endurance Auto Warranty was the leader and they were good closers. I had called them to verify my mileage. Overall, I liked my experience.
Reviewed July 28, 2020
I went to the internet and web searched extended warranties for 100,000 plus mile vehicles. I clicked on the first ad link I found, which was ConsumerAffairs and then, I clicked on the first warranty company I found which was Endurance. Buying it was very simple in terms of information about how warranties work. This is my first extended warranty purchase and I wasn't fully aware of how warranties work. I was looking for very fast service, which was the reason why I went to ConsumerAffairs. I wanted to get something done quickly.
I was already a buyer before having purchased anything so, the whole process was very smooth, convenient and easy. The warranty is quite a bit of money but being able to make use of the account for a number of reasons, I was very pleased with it. For people considering a warranty, having a conversation with customers and ConsumerAffairs, Endurance or any of the other warranty providers will be super beneficial and helpful.
Reviewed July 28, 2020
The warranty I had was ending and I had contacted them so when I saw Endurance's commercial, I went ahead and called the number. I’m very satisfied with Endurance so far.
Reviewed July 27, 2020
I was either gonna trade in the vehicle or keep it. My mechanic recommended Endurance as a reliable company and I purchased the warranty from them. I don't have any need to use it right now but it's valuable for peace of mind.
Reviewed July 27, 2020
So far, Endurance is okay. They're working with me on the down payment. I gotta pay the rest of it on Monday. Then after that, it’s a monthly fee. The reps were really nice. The only thing I'm having problems with right now is the exact mileage on the vehicle. I didn't have the exact mileage when I signed up and they said, "Oh, you just call back up here and let us know and we'll change it in computer." When I got my paperwork in the mail, it had the other mileage that they told me before and not the one that's actually on it. I was trying to call there to change it, but I haven't heard back from anybody.
The lady gave me a number to call to tell them and I told them. I don't know if they sent it out before I told them, but I told them that day that I sign up. I told him I had to get my truck so I can get the mileage off of it. I did and I called them while I was at work, and they said, "Okay, we'll change it." Then they sent out some paper and it had the different odometer on it. Other than that, it's all been pretty good.
Reviewed July 27, 2020
When I called in, everything seemed very good. I went with Endurance Auto Warranty due to their pricing, responsiveness and reputation online, and I had no issues purchasing through them. It was easy and my understanding is we're still on a 30-day waiting period, but everything's great.
Thank you for your review.
Customer Experience Department
Reviewed July 27, 2020
Signing up with Endurance was phenomenal. I loved it. It was better than what I was expecting for. I was gonna go through the dealership, and they said, "You have to pay upfront." There were a lot of different other stipulations. They did not give me as many mileages that Endurance had to offer. Before I reached out to Endurance, I had spoken with somebody else on Wednesday. Their thing was like 200 and something dollars a month. I still had to pay my deductible as well. They did have military discount, and it still was outrageous. They were only offering me 100,000 miles. Endurance offered me 125,000 and with change.
The Endurance rep did everything in detail as well as answered questions when I came across something that I needed to ask. They knew it right away. The thing also that scared me was what if I was to trade my vehicle. I asked them, "This will roll over to the other one?" The guy said, "You could either roll it over to your new vehicle or we'll give you a prorated amount." They were great.
Reviewed July 27, 2020
Endurance is horrible. The lady I was speaking with put the wrong VIN number in for my truck and I had to pay the consequences for it, which doesn't make sense to me. After 35 days, they told me that the contract was invalid but they still took money out my account. So, they ended up starting my contract over. Instead of the 30 days or 1,000 miles, now it's 60 some days and they wouldn’t justify it at all. I've had them twice before in two other cars and now, I know the reason why I left them before. It was always something and I was always going back and forth with them. I had my Infiniti on there and my 2007 pickup truck, which was what she put back in versus my new pickup truck when I gave her the correct information. Before the 8th, I'm gonna cancel it and I wouldn't recommend anyone to them.
Please reach out to us so we can try to make your experience a better one.
custserv@endurancedirect.com
Customer Experience Department
Reviewed July 27, 2020
When I spoke to Endurance Auto Warranty, the specialist was good. When I set up a payment arrangement for the monthly payment, she just said how much we would be due. She let me put down $100 for my deposit and the rest of the balance would be due every 14th. It was a really good experience.
Reviewed July 27, 2020
The rep was really great. They talked me through and told me everything that was in package. Everything was perfect. Also, I had a friend who had Endurance and that's why I got them.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed July 27, 2020
Everything was great with Endurance. Their rep was very informative and he paid attention. He explained to me whatever I asked him and the experience was perfect. Overall, I'm very satisfied.
Thank you for taking the time to leave a 5 star review
Reviewed July 26, 2020
Other warranty company didn't offer what Endurance offered. The customer service was good and it was pretty fair dealing with them. They did exactly what I ask them to do and they were able to give me a lower rate than they normally quoted me for. It was a good experience and I was satisfied.
Reviewed July 26, 2020
I've had warranties before and when it came time to make a claim, they did everything they could to not honor the policy. Endurance had some things that other companies don't have like towing and rental car coverage, the price for the service, and the way they let me make a down payment. They were also top when I did the search. The specialist I spoke to was great, knowledgeable, and confident. He let me know that there was no reason not to go with them. But we'll see what happens when I go to make my first claim. I just bought a BMW in November and it's one of the reasons I got the service. I also had to replace the driver’s side axle and something else. Overall, for the purchasing process, I would refer them to anybody else.
Thanks,
Customer Experience Department
Reviewed July 26, 2020
The specialist from Endurance Auto Warranty explained everything well. I was switching from another warranty, which was a mistake to get with them, to begin with. She explained a lot to me and made me definitely wanna switch over to Endurance. They were very informative and I was able to get everything I needed compared to what I had before.
Reviewed July 26, 2020
Endurance Auto Warranty reps said some really good things from the way it was explained to me. But when it came a time around to use it, it was a big hassle. I had to do a lot of driving with the van and at the time, nothing was wrong with it. When I got back, it started doing all this weird stuff. When I took it to the shop, they said that the engine mount was shot. Endurance claimed that everything that the mechanic said was wrong and that it was a pre-existing condition. They weren't gonna cover anything. They told me that I took it in too early but it was clearly past time. I was over the mileage. Endurance called me back and offered me all these discounts. That made me very angry. At that point, I really didn't even want to deal with them. I ended up paying like $1,000 to get that thing fixed. It was like I was paying for nothing. I don't trust them. If anything else was to go wrong, it’d be another hassle.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed July 26, 2020
I checked out some of the things and I liked Endurance's quote compared to what the dealer quoted. The gentleman I spoke with was very professional and nice. And then, purchasing was very easy. It was all over the phone and done in less than 10 minutes. The rep gave me the information and said, “Can I get back to you?” Because I talked with him before I even took delivery of the car. I then told him I would talk to him after the fact. And that was it. When I came home Friday afternoon, I called him up and that was it. I bought the policy outright.
Reviewed July 26, 2020
Endurance Auto Warranty had some different things that other companies didn’t offer and the rates seemed pretty fair compared to everyone else. But one of the things that really stood out was that they would be replacing the key fobs. I know how expensive those could be. Their rep went over everything thoroughly and everything went well when purchasing the warranty. Signing up was straightforward and I had made one payment with them so far. This warranty is most likely going to help out in the long run versus me having to pay out of pocket for service.
Thanks,
Customer Experience Department
Reviewed July 26, 2020
I got online, clicked on Endurance and read everything about it that I could and then ordered it. It was easy purchasing it online. The hard part was picking which company I wanna use. Endurance sounded like a better deal and the price was right.
Reviewed July 25, 2020
I bought a certified vehicle and the warranty is limited. My partner told me about Endurance. Their rep was very helpful. He answered all the questions that I asked, and he sent me a description of the types of coverage and the amount. I asked him if he could wait until my partner is back so he could help me choose which one. He called me back to follow up and then we made our decision then. Having a warranty is important, especially if I get a new certified ca, I'll need the extra coverage because repairing is expensive. I would tell others to take a look at Endurance. They have good rates and they work with you.
Updated review: Aug. 10, 2020
They reached out to us and we were able to agree on a settlement. We spoke with Jordan and he was very helpful and polite. We are satisfied with his help and he was very understanding and is going to make things right. We appreciate his help.
Original Review: July 25, 2020
We had 3 service issues that they wouldn’t do anything about. Even our repair shops talked to them and they argued and refused to listen to them or to pay for it. They were rude and very unprofessional.
Reviewed July 25, 2020
When I was trying to make my initial setup and quotes, I got a business call from Endurance and the specialist told me that the offer would only last for a day. But I didn't get back to him until the next day, and he still gave me the same offer. He was nice, answered every question I had and he got me the coverage that I wanted. I just bought a Mercedes and the repair costs weren't expensive. But when they do break, it's insane. Endurance offered me the longest warranty for what model it was.
Reviewed July 25, 2020
The repairs were tremendously high and I figured a warranty would be able to help me out. I have a warranty now with OX Car Care but I wanna get rid of them. I put in a claim for my car and my bill came up to be $1,100. The repair shop called me back and said that OX was only paying 600 of it. I had to pay the rest. I asked why and they just said that they weren’t paying it. When I was trying to cancel, they were asking me questions as to who I was gonna get. I said Endurance and they said that they were the worst car people. They steal customers and they do this and that. But the reps from Endurance were very helpful. They were understanding of the situation that I was in and then, they also got me into a better situation than the one I was in already. This is my first time getting an extended warranty on a vehicle so the process that I went through with Endurance was perfect for me.
Thanks,
Customer Experience Department
Reviewed July 25, 2020
Endurance Auto Warranty didn't have three days hold time and then it ended up being I'd pay for three years instead of four. They gave me the senior citizen rate, so it was down to 60-something dollars a month as opposed to me paying 129 every month with another warranty company. But now, I have to get my car inspected. My engine light is on and I don't know if I have the money. I was hoping that Endurance would be able to help me pay whatever I had to pay whenever I get my car set up on or something. But they told me that I would have to do 1,000 miles and 40 days. I don't like the idea that I have to drive 1,000 miles because I have a 2011 car that will have just about over 20,000. It’s parked up most of the time, so it’s gonna have problems because it's not being driven.
Reviewed July 25, 2020
I had a different coverage and I felt like they were kind of shoddy. They said they'd cover everything in my car and they didn't. I went with Endurance and they were transparent, as far as I know. Also, they worked with me on the payments.
Reviewed July 25, 2020
Endurance Auto Warranty gave me a better rate than the other company I reached out to after the negotiations. Their rep was very helpful. His name was Marco and he did good.
Reviewed July 25, 2020
The process of getting a warranty from Endurance was straightforward. It's good to know that if something happened, you're covered. Initially, they charged me $235 and then they told me that I would be insured 30 days after I did it. Then the 30 days came and they charged me the regular monthly, which was 135.
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department
Reviewed July 25, 2020
When I got the warranty put on the vehicle, I never even took control of the vehicle. Then I went into the hospital due for COVID-19 and I couldn’t call to cancel the warranty before the 30 days. But not only did I lose that money, they even came back and wound up taking money out again after I cancelled. I never received that money back either. I lost money that I shouldn't have lost at a critical time like this.
I was even 100% straight with Endurance. I could have been dirty because they gave me 30 days and 1,000 miles to try out the vehicle before I was able to make a claim. The vehicle had a bad knack in the motor that I didn't know about and I could've driven that vehicle for 1,000 miles or kept it for 30 days and put a claim up on Endurance for maybe $4,000. But it wouldn't have been fair to them. So instead of me going through that, I decided I was not gonna even take the vehicle. By doing that and making an honest agreement, I wound up losing instead of gaining.
But I'm satisfied with Endurance. I wanted to go with them initially because I watched commercials about them and heard people talk about them. I always knew that it was a decent extended warranty company so they had my full attention. If I ever get a vehicle again and need an extended warranty, I would definitely try doing this again this time.
Reviewed July 24, 2020
The rep did a good job explaining the coverage. It was a good experience.
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Reviewed July 24, 2020
My son had Endurance before so I went with them. It was pretty good with their rep. The coverage is okay and I can afford the payment plan I was given. We just started with Endurance and they're doing good.
Reviewed July 24, 2020
Endurance seemed like they had the best deal and the person who set up the coverage was really nice. In fact, they all seemed very nice. They fixed me real good and the monthly payment is not too bad. It's no different than a car payment.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 24, 2020
I just purchased a vehicle and it came with a warranty. However, it's Mercedes so I thought I might as well get another warranty. I looked and then I got an email from Endurance. I called in, spoke with somebody briefly and then he transferred me to somebody else. The woman that I transferred to was great. They read everything over, they sent me the emails. I'm a car guy so I asked a whole bunch of questions and the only gripe was that she responded to some of them saying that she didn't know some of the answers. Maybe she should have a little bit more training on it ‘cause if she's selling the product, she should know more than the consumer. Other than that, it was pretty good.
Endurance has a little brochure that they send out and it just says electrical and engine, it doesn't break it down and say what part of the engine is covered. This is car warranty stuff so there are high ticket items. The brochure needs to be a little bit more in-depth and it should have that more laid out, especially that I paid $4,600 for my extended warranty. Then the payment plan was very easy. They said that I could cancel it at any time even if I sold the car.
Reviewed July 24, 2020
I had gotten an email from Endurance before then the Jeep dealership that I went to mentioned their name before as well so I gave them a call. The first time I called, I had to get off the phone because of a patient phone call that I had to take and the lady I spoke to was very disappointed. When I called back, I apologized to the gentleman for getting off the phone abruptly. He understood and then he picked up where the lady left off. He explained everything very well and went over everything that the policy included and didn't include. He asked me if there were any questions and he was very thorough. It was great overall.
Thanks, Customer Experience Department
Reviewed July 24, 2020
Endurance Auto Warranty had a high rating online and their customer service was very informative. They went over different warranty options and then when I told them I couldn't pay that amount right offhand, they tried to work with me so I could pay some of it and then pay the rest in the next month.
Reviewed July 24, 2020
I went to Google and searched for a third party auto warranty. At first, CarShield came up. I called my dealership and they told me they did not deal with CarShield. Endurance accepts my dealership's claims so I went with them. I went through a smooth process purchasing coverage. Having their warranty for my vehicle has been valuable as it is computerized. I can't just pop the hood and fix it myself.
Reviewed July 23, 2020
I chose to go with Endurance because of their product quality and price. Their specialist was very competent and personable. He was also timely. I'm assuming that the service will continue to be as good as the initial contact.
Reviewed July 23, 2020
I just signed up with Endurance and so far, it’s been pretty good. I know that if my car breaks down I could get it fixed. The reps were really nice, too.
Reviewed July 23, 2020
I came from an older model vehicle. Insurance only covers so much. A repair will do good at little expenses, but to have a warranty actually helps a lot. When I did my research, Endurance had the best reviews out of the ones that I was looking at and it made more sense to go that way. Everything was pretty much straightforward with Endurance. Their rep walked me through every step and he made sure that I understood what kind of coverage I had. He also told me to give him a call when I had the VIN number of my vehicle. So, I purchased it with the possibility of purchasing a separate vehicle. But I ended up going in a completely different way. But the process overall was just really a walkthrough.
We want to say welcome to the Endurance Family.
Thank you very much for voicing your positive experience with the company.
Looking forward to having you as a client for many years to come.
Thanks,
Customer Experience Department
Reviewed July 23, 2020
I have a new car that doesn't have a warranty in the past three months. Endurance was rated number one. My communication with the reps was beautiful. But now that I've been looking after I bought it, it's not rated number one. I saw some bad comments about them. It's not looking good for them. I just got the policy and I hope never need it. But if I do, I would like it to take care of things.
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Reviewed July 23, 2020
Percy from Endurance Auto Warranty called me and he was very knowledgeable and welcoming. When getting a warranty, it's good to know who writes the check and pays for the work done on my car. With Endurance, they pay over the phone as soon as the work is done. That was a plus for me.
Reviewed July 23, 2020
I bought a used car and I don't usually. I wanted insurance for it. The Endurance reps were great and they weren't pushy. They answered questions right then. They seem knowledgeable and I would definitely recommend them. I'm paying monthly.
Reviewed July 23, 2020
I purchased a vehicle that couldn’t be under warranty so I went ahead and got an extended warranty in case something goes wrong in the future. I have a friend that has Endurance and he recommended me to go with them. When I talked to their rep on the phone, I didn't write anything down. She said she was gonna send me like brochures and stuff of what I am covered for but I'm not sure if I got what I was requesting. But she was really nice with me and she explained everything exactly how I wanted it to be explained. I understood exactly what she was trying to tell me.
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Reviewed July 23, 2020
The rep was super nice and he answered all the questions that I needed. He was knowledgeable so that was helpful.
Reviewed July 22, 2020
I bought my policy 4 years ago. The representative assured me that my changing my own oil was fine. Just keep oil and filter receipts. I have a 3.5 ecoboost motor in my F150. It is a 2011 and I got the warranty because it was a new design motor. The timing chain is exceptional long. Over time it stretched and needed to be replaced. This is documented on google search. I took my truck to Apple Ford in Maryland. They called 3 times waiting over an hour. I went to see the manager and we called waiting 45 min. to record a claim. They said they would be out on the June 1. They did not show, they did not call. My truck had been taken apart on the 26th on May. I told the dealership to fix the truck, I needed my Auto back. I picked it up on the 6th. Endurance got there on the 11th and did not notify me.
They then proceed to not reimburse me because of failure to properly lubricate my Truck. I sent them Amazon receipts for oil and filters with my name and pictures and written definitions of the products. The truck has 110k miles. A auto would not last 30k without good oil lubrication. They never saw the Truck. They never called. I assume that since I had paid the bill, they could take advantage of me. Don't trust them!
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.
Thank You,Customer Experience Department
Reviewed July 22, 2020
The specialist from Endurance Auto Warranty was very helpful. Endurance was recommended by Chevrolet. They said that they were always able to contact somebody from Endurance as soon as they call and they never had to be put on hold. They’ve always been able to get things done quickly with them.
Reviewed July 22, 2020
The difficult side of having a warranty is that if you have something major that happens, it’s good to have if it'll cover you. These companies give you the impression that they will take care of things from the beginning, but there are ways to finagle out of taking care of things and that happens a lot. But from what I have experienced so far with Endurance, it has been fine. They were good and they explained the coverage pretty well. The rep was really informative and nice. Then I set the payment up on auto-pay.


