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Endurance Warranty Reviews

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About Endurance Warranty

Endurance provides vehicle service contracts that help cover the cost of unexpected mechanical breakdowns. The company offers customizable auto protection plans for drivers nationwide, with multiple coverage tiers designed to fit different vehicles, budgets and driving needs.

Visit www.endurancewarranty.com
Pros
  • Six customizable plans
  • 24/7 roadside assistance
  • Free year of Elite Benefits
  • Choose any certified mechanic or repair shop
Cons
  • No motorcycle or ATV coverage
  • Some complaints of denied claims

Endurance Warranty Reviews

Over 10k reviews since 2014

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    3 featured reviews
    How do I know I can trust these reviews about Endurance Auto Warranty?
    • 4,976,692 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 98 Reviews 14325 - 14475
    Verified purchase
    CoverageTechStaff

    Reviewed Sept. 14, 2020

    I have a warranty on my 2012 Hyundai Elantra from the dealership, but they don't cover everything that an outside warranty would cover. I had Toco, but I was doing my research, and I liked the package that Endurance had to offer. I decided to go with them and everybody was helpful in giving me insight and details on the different packages. They weren't trying to hurry me up to get one. Everybody was very professional.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoverageTechPriceStaffLoan Process

    Reviewed Sept. 14, 2020

    I already had CarShield and thought they were the best. I heard about Endurance, did a little research and saw the top three - Endurance, CarShield and somebody else. CarShield had some limited coverages and I was looking for more coverage. When I heard Endurance covers more than CarShield, I canceled my CarShield contract and got Endurance. I also like the fact that there wasn't a deductible with Endurance. The rep did good. He said for whatever that they didn't cover, they were gonna loan me the money to get my car fixed. That really sold me. The only thing he left out was that I had to get approved for the loan through a credit check.

    When I took my car in to get it fixed a couple of weeks ago, the shop told me what was wrong with it and they called Endurance. Endurance said they don't cover that so I had to go dig my file and tried to get it approved. They said that wasn't approved so I'm still in the process of trying to get some things fixed for my car. Other than that, I don't have a problem with Endurance at all. Everything's been good. I like the fee and the way it got set up. I paid so many months and the next month, I don't have to pay anything. My uncle was the one who told me about CarShield. I found out about Endurance and told him about that. I said, "You need to get Endurance. It's better than CarShield."

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    Endurance Warranty
    Response from Endurance Warranty
    Hello Tommy,
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePriceBillingRates

    Reviewed Sept. 14, 2020

    It was easy to sign up with Endurance and they had good customer service on the phone. I googled auto insurance warranties and found them. They were also linked to AARP and then the price, and their warranty was a little bit better. They had a higher customer satisfaction than a competitor, but they both had a lot of complaints too.

    The young lady who explained everything and went over the warranty was very nice. She then handed the call over to the people who verified the information that I've given them and that has been great so far. It was easy to pay them as well. They took two different cards, so that was great. I told them I needed them to start with one card, and bill the other one. A mild concern I have is when we did it with a debit card, I was expecting to also receive paper billing. That’s no biggie though. I'll just call them about that.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Pamela,
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    CoverageRates

    Reviewed Sept. 14, 2020

    I was checking online what's the best warranty out there, and I've seen one was Endurance. I checked their coverage and the rating that they have. I said, "Maybe this is a reliable company."

    Thanks for your vote!
    Verified purchase
    CoverageStaff

    Reviewed Sept. 13, 2020

    The rep of Endurance I talked to was nice. She was good and she explained everything. I asked what is not covered, and she told me exactly what is covered and what's not.

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    Verified purchase
    TechPriceRates

    Reviewed Sept. 13, 2020

    My wife's car was going out of warranty. It's a Niro '17. I looked at several providers and Endurance's program was similar with everybody else, but their price was better than everybody else. I just join them and I look forward to being with them for many years. I have another vehicle I'll be bringing on board in another two years.

    Thanks for your vote!
    Verified purchase
    PriceMaintenance

    Reviewed Sept. 13, 2020

    Endurance gave me a good deal so I went ahead and took it. It’s 97 a month for three years. You pay the first three years. The other two years are free. I need it because my truck is a little old, and it costs a lot of money to fix them now. I haven't used the warranty yet, but maybe a little further down the line, I will. I got it in case anything happens. I took a little extra precaution.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you Hector for contacting us and talking a little more about your experience.

    Feel free to adjust your review.

    Verified purchase
    Customer ServiceCoverageTechBillingTransparency

    Reviewed Sept. 13, 2020

    I felt it was necessary for the vehicle to have an extended warranty. I don't have a lot of time on my hands to do that kinda work on it which I typically try and do as much as I can. I was researching different companies and Endurance had some pretty good reviews. They're both good and bad, but majority of them were good. The other thing that got me was the direct payment to the mechanic. That seems to me like they would get things done faster. A lot of other companies don't do it that way.

    Everything went pretty smooth for the most part. I did have a point where I was trying to call back and give Endurance my mileage but the email they sent me had the wrong number. I kept calling that number but it was a number that wasn't being answered at any moment that I tried to call it. I ended up calling a number from the website and they told me I was calling the wrong number. But the last time I checked my documentation, they did not update the actual mileage. I don't know if they updated it now or if it just takes time to process after I called them back and updated it. I'm still kinda skeptical about it but I'm going forward with it. If something happens to my vehicle, I wanna see the process and how smooth it goes.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Domingo,
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceStaffFollow-Through

    Reviewed Sept. 12, 2020

    The purchasing process with Endurance was phenomenal. I weighed the benefits of Endurance versus buying one from Porsche. Endurance offered a bumper to bumper coverage while Porsche was not gonna offer that. Endurance also offered a low deductible. Porsche was gonna offer a $1,000 deductible.

    What was frustrating was the amount of time it took for Endurance to eventually get me the contract. They said they had emailed it to me four or five different times. Buying an aftermarket warranty, the first thing that goes on in your mind is it’s a scam. That's the only thing in the back of my mind since they didn't get the information out to me within the 30-day period for me to say I don't want it. It drew a little concern that they may not pay or they may have reasons that they'll make up. If you give people a promise that you're gonna do something, they're expecting that. When it doesn't come through like you may have told them, it starts the wheels of questioning the integrity of the product especially at over $3,000. Other than that, it was a pretty good experience. The person who sold it to me was very knowledgeable. I like to work with people that know their job.

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    Verified purchase
    CoveragePrice

    Reviewed Sept. 12, 2020

    I've talked to many different people and some people were pushy. I hate it when people push me and try to force me into doing something and I will not go with them at all even though I really want their service. So far, Endurance has been a very good company. You decide if you want to pay them either every month or come out of your pocket $4,000 all at once if something happened to go wrong. They also did a good job of explaining the coverage. They said everything from electrical to motor and transmission would be covered. The only thing I would have to do is pay a $100 deductible. It's better than the one that I have where I have to pay half for everything when something goes wrong.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Debbie,
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 12, 2020

    The warranties on my car had expired. All of these TV commercials encourage people to get an extended warranty, so I started looking into it. I'd gone with another company before, but they would not provide me with a copy of my contract, so I cancelled with them and then went with Endurance instead. Endurance said they don't do anything by mail. They do it all electronically. So, they have given me a website that I need to go to to get in.

    The only one policy that they have, which is a little difficult when you live in Alaska, is that you gotta put 1,000 miles on your car from the time that you sign up. It's for the time that you're eligible to start using their services. And up here in Alaska, it's very difficult to put on 1,000 miles because we don't have any roads up here. The 30-day wait was not a problem but especially with COVID going on right now, I told the rep too that I only live about a block and a half from work, so putting on 1,000 miles is gonna take quite a while. Overall, they were very nice on the phone and they came through with everything that they said that they were going to do, at least to this point.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Patti,
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsHonesty & Transparency

    Reviewed Sept. 12, 2020

    I got four cars. I always had warranties on my car, but the last auto warranty company I was dealing with didn't go well, so I switched. When I switched, I went with Endurance because the person that I talked to made it sound good. I got the premier warranty for my car and it was 108 a month. I read everything and he explained everything. I knew what wasn't gonna be covered and what was. What Endurance is selling is not what they're showing though. I took my car to have it looked at and when the dealer called me, he said my auto warranty company was not gonna cover anything.

    All that was supposed to be covered. I've read the contract through and through, from word to word, and I was like, "Hold up, I know I saw on there axles." That's what drives it. Power steering rack. How do you not replace a power steering? That didn't even make sense. I've had warranties in the past that replaced power steering. After I called back after everything, the guy kept saying what wasn't covered, so I asked, "What do y'all cover?" As consumers, we buy these things to make us feel protected and when we go to use these things, we wanna feel like the warranty has got our back. That's why we purchased it.

    I know I was sold on this warranty because I didn't get anything in return. It could've been my mother that needed her car fixed and she might not have had $7,000. She's got a warranty that says, "I'm good." I already knew when I signed on with them that there were some stuff they didn't cover, and I was willing to pay out of pocket for what wasn't covered. They sold me very well, but when it came time for them to show, they didn't show me anything. I spent seven grand out of my own pocket fixing my car. Why the hell do I need to pay $100 a month for an auto warranty if when I take it to the shop, I still got to pay out of my pocket to get it fixed? I just got the paper notarized today to cancel with them. It should be in the mail.

    In order for a company to be very successful, they should always be totally honest with their customer. I have my own moving company, so I know this. The company shouldn't leave anything out because everybody hates surprises, especially when the surprise is money coming out of their own pocket. Going forward, Endurance needs to be very upfront with the customer and let the customer make their mind up. That way, everybody's happy. The guy that sold me on the plan did a good job, but he left out a lot of information before I made my decision to take the warranty. He told me all the upsides of it, but he didn't explain any of the downside.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 11, 2020

    I got a new vehicle and I never had a foreign car before. It was good dealing with the specialist from Endurance. They explained the coverage pretty well but they didn't get into detail. I don't know if the wheel bearings, ball bearings, strut, and things like that are covered. I don't even have a copy of my policy and I did try to try to get a copy.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Hello Kimyatta,
    Thank you so much for taking the time to leave us a rating.
    Please reach out to us so we can try to make your experience a better one.
    custserv@endurancedirect.com

    Customer Experience Department

    Verified purchase
    TechSales & MarketingStaff

    Reviewed Sept. 11, 2020

    I've been looking at getting an extended warranty for about a year. I looked at CARCHEX and there was another one. I looked at an advertisement of CarShield, but I went online. I read about CarShield. They got so many negative reviews. I didn't consider them. The last time I took my car to the shop, I spent like $2,000. Also, I knew my car was getting up there. It's a 2011, and this is '20. I went with Endurance. I wouldn't give the rep that I spoke with an A, but he was okay. I was not overly impressed. He was a little vague on some things, but I went with it anyway.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePriceMaintenanceStaffBillingTimeliness

    Reviewed Sept. 11, 2020

    I no longer had gap insurance on the vehicle that I intend to keep for some time still. It's a good vehicle but it's getting into those years where there's some anticipation that something could go wrong with it. So I went to ConsumerAffairs. Originally, I got a mailer in for some other extended warranty but I did my own research to see which ones were the top recommended third party warranty programs and Endurance came up. On the first day that I called, it was to get some questions answered and then, I had a discussion with the family and we thought it was a good idea.

    I called the next day to get the policy started. There were some issues to get it set up and during a financial period, I hadn't budgeted the total amount of sign-up costs. It would've taken two payments to get what is required down to get the policy started and when the actual policy was effective, we were a little wrong but there was no harm. The reps from Endurance worked with me to get that broken down into a couple of payments, which was good. The policy starts in the 5th of last month and both representatives I talked to were very clear about what qualifies the warranty and when it would take effect if I had to take the vehicle in to get some repairs. The reps were respectful and they had most of the answers that I needed from them. Getting the policy started up wasn't difficult at all.

    Thanks for your vote!
    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedBillingRatesTimeliness

    Reviewed Sept. 11, 2020

    Some of the coverage on my car had ended but I still had the powertrain on mine. I checked out CarShield but they were way more. I got Endurance three or four weeks ago and it covers more bumper to bumper. I asked them to do a direct deposit from my account for the payment. But there was one issue that I had with Endurance. One person quoted me one price but when I called back the next day, it was a different price. I called back and the lady there said I had to speak to a manager. It took a long time to get one. Their guy gave me something lower. She said it should have been more but she honored it. She said she corrected it but that information wasn't sent to my email. They charged me too much. I'm gonna wait until the amount is taken out of my bank statement in September. I won't do anything if they correct it.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Sept. 11, 2020

    When I originally talked to the agent, it was kind of rushed and there were little information. But I made him stop and explain. They sent a coupon of some type of rewards I would get after I hung up. But he had only gave me half of that. So I felt kinda slighted.

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    Verified purchase
    PriceBillingRates

    Reviewed Sept. 11, 2020

    The woman I spoke to was pretty good. I went with them because they were willing to negotiate the price. I did have to make a down payment. They did cut it down some because I’m a veteran. But it could've been better. It would be kinda nice if they would either do away with the down payment or lower it. The reason why I decided to get a warranty is because my car is getting a little bit older and I don't want to be caught with my pants down in case something happens.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPriceStaffRates

    Reviewed Sept. 10, 2020

    I looked online and saw that Endurance had 5 stars. I called about three companies and they were the one I ended up with. The rep was good. He explained everything to me and I got the best coverage I could get for my 2017 Kia Sportage. I don’t like the price though. It should not be that expensive to cover your car but I understand. If you have to use it, it’s expensive. It’s just like any kind of insurance. It’s high dollar but it is what it is. I called customer service and they answered my questions. I asked them on how to get ahold of the coupon. I wanted to see if there was anything in there I wanted or anything I could use. I tried to use it but nothing was free. You gotta buy something and it’s not a deal. They should just not offer coupons but go cheaper on the cost. They’ll appreciate it.

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    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPriceLoan ProcessRates

    Reviewed Sept. 10, 2020

    I purchased a used car. I compared Endurance to what the dealership was offering. The first dealership was more expensive and it would have been rolled into the loan, so it made no sense to pay interest on the money they were offering. I elected not to go with a warranty from the dealership. When I typed in a search for extended warranties, Endurance had high reviews. I sent a message to them, they called me back, and I talked it over with them. I knew the numbers that the dealership was offering and Endurance met me where I wanted to go with the dollar amount and type of service. It worked out. I auto pay the warranty and they are gonna take out once a month $80 for three years. I didn’t even have to do anything online.

    My only comment would be to offer me the lowest price first. I told them that their initial offer was more expensive than what the dealership was offering. They said they would give me a new customer discount. But that was generally the point. Shouldn’t they just offer that to every new customer? If I didn't know any better, I would have probably gone for it because it wasn't that bad of a deal. Other than that, they were really nice and they came through in the end.

    I am still within my Cinderella period. Just like any insurance, they don't really earn their badge until you actually have to use them and see if they decline stuff or this or that. But based on just getting Endurance, I definitely recommend it because it seems, like from what they described, the deductible is $40 and they would cover all the labor, taxes, and everything.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageTechStaffBilling

    Reviewed Sept. 10, 2020

    The truck has a lot of electronics on it. I was a mechanic, but there is just no way I would work on it. Endurance sounded like a better deal to me. The reps explained everything pretty well. I got the platinum coverage, which is supposed to be bumper-to-bumper. They just take my payments out of my checking account every month.

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    Verified purchase
    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 10, 2020

    I always keep my cars covered. The warranty that I had on my car was running out. I called the Better Business Bureau to find out which warranties were pretty much the best ones and worth it, and they recommended Endurance. The rep worked with me. He gave me a couple of days to speak with my husband and explain everything. He emailed me a package to help me explain to him. So, it was a pretty good experience.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 10, 2020

    My vehicle is out of warranty and I know that things can happen. So, I just wanted a warranty and the internet highly recommended Endurance. The reps were very nice and they did alright when they explained the coverage. I didn't have to work through a whole lot of red tape. I just wanted to have the warranty and I hope it'll be valuable.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPunctuality & SpeedStaff

    Reviewed Sept. 10, 2020

    I put 118,000 miles on my 2017 car and the warranty's gone. Right after I put 100,000 miles, all hell broke loose. The air conditioner and the sensors went out. I saw Carshield on TV and I didn't like their coverage because it would end at 150,000 miles and I have almost 120,000 miles already. On the other hand, Endurance's warranty goes up to another 100,000 miles from now. I called them and everything went fine. However, when I was talking to the gentleman from Endurance, he was talking about some kind of promotion wherein I would get 250 right then and 250 later. I never got anything. Other than that, Endurance did everything I wanted.

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    Customer ServiceClaims HandlingCoverageTechSales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Sept. 9, 2020

    Endurance sales agents talk a good game but when you try to get stuff done it is another matter. I initiated this process based upon Consumer Affairs' recommendation in mid-August 2020. For service however, you experience significant phone delays with Endurance and you then need to leave a VM for a call back (which is delayed). Also their link with MEPCO for underlying billing is a mess--and that's not handled by Endurance. Had problems getting a password reset--and even a call from Mepco (that never occured).

    I wanted to pay for the full warranty upfront (as explained to the Endurance agent(s))--but the system kept on stating payments over 3 years. If you can't get a straight answer on paying your bill--not sure it will be a smooth process should I ever need to file a claim. In the end, I decided to self-insure as I spent a lot of time trying to get this to work and cancelled on 9/9/2020. I would NOT recommend working with Endurance and this is the first negative review I've left on a vendor--just to alert you to how annoyed this has been.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTech

    Reviewed Sept. 9, 2020

    I had signed up with another warranty company but when the gentleman from Endurance called, he gave me some very informational facts that I needed to know. So, based on what he told me, I canceled my other membership and transferred to Endurance. They explained the coverage very well. I have a five-year warranty up to 75,000 and if I sell the vehicle, I can either transfer it over to another vehicle or I can just cancel the warranty. I'm a car dealer and I think everything is on the upper end of what he's talking about.

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    Verified purchase
    Customer ServiceCoverageTechRefunds & PayoutsRates

    Reviewed Sept. 9, 2020

    I bought a used car. I also bought the warranty from the dealership that I bought my car from. But when I came home and viewed the reviews online, that particular warranty was horrible. There were a lot of negative reviews and people were saying not to purchase it. So immediately, I called the dealership and asked them to cancel the warranty. When I went to the ConsumerAffairs, Endurance was the first one that was on the list. They reached out to me right away by email and probably by text message, then they followed with a phone call. I returned that call and spoke with someone different and he was able to assist me in getting my warranty paid for and covered. I was pleased with the way everything worked out. They gave me a very good rate so I was very happy. I saved $1,500 compared to what the dealership offered me. It went very well and I was very satisfied.

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    Verified purchase
    Customer ServiceCoverageSales & Marketing

    Reviewed Sept. 9, 2020

    The warranty on the car that I have wore out. My car is up there in mileage and years and I know I need to have something. I was recommended to Endurance by somebody when I was looking for another warranty service. They said the company was good. I made contact via customer service and they gave me a good discount. The only thing is I haven't received the packet or anything and it's been over a month now. I downloaded some stuff online. But they told me I would receive a packet with some discounts and whole buggy stuff. I go to my mailbox and there's nothing in it yet. And I'm wondering, "Did they forget or what's going on?"

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 9, 2020

    The warranty on the vehicle was almost up, so I decided just to go ahead and do a full extended warranty on it. A couple of my friends have Endurance on their Mercedes as well. I wanted to get the best coverage that Endurance offered at the time. The rep was very informative and answered all of my questions.

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    Verified purchase
    Customer ServiceTechPriceRefunds & PayoutsRates

    Reviewed Sept. 9, 2020

    My sister has an auto warranty and her alternator went out. She talked about how Endurance paid for it and all she gotta do is get it to the shop and work with them. I just purchased the truck and she was saying, "Pick up Endurance." I called them to see how much it cost. They did everything. They actually went down on the price. Very satisfied with everything at this point.

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    Verified purchase
    CoverageStaff

    Reviewed Sept. 9, 2020

    I wanted extra protection on my ‘09 Chevy Aveo. After kinda looking around and seeing what's out there and what was best, I ended up with Endurance. My research was feedback mainly. I liked all the good reviews of Endurance. I got their bumper to bumper coverage. Everything went fine and their reps were good.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageStaffBilling

    Reviewed Sept. 8, 2020

    I put a lot of miles on my vehicle driving every day for work. I needed to make sure I have a vehicle. Having a warranty helps me out a lot. Endurance stood out because they said even if it was something that their warranty would not cover, they can still use one of their own credit cards for Endurance to help me out and I would pay on that. The reps were very knowledgeable.

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    Verified purchase
    CoverageOnline & AppRefunds & PayoutsMaintenanceStaffBilling

    Reviewed Sept. 8, 2020

    I looked at reviews and after seeing the coverage and other people’s experience with Endurance, I decided on them. Purchasing was smooth and I chose the highest package they had for my 2014 Dodge Grand Caravan. I got bumper to bumper and everything other than regular maintenance is covered. So, it’s a complete coverage package. I set up auto pay for the payments and it’s convenient. I was having trouble signing in to their website but they helped me figure it out.

    Thanks for your vote!
    Endurance Warranty
    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaffBilling

    Reviewed Sept. 8, 2020

    My car warranty was expired a couple of months before. I have a Mercedes Benz and I know how expensive it is to repair. So I wanna be under warranty. The salesperson from Endurance handled my questions very well and the payments were affordable. I was gonna do some other research online. But as soon as you start signing up and you put a phone number in, even though you're not finished populating all the home screen, they already have somebody calling you. I don't like pressure sales. However, the salesperson was very nice and I didn't mind him calling. He was very persuasive but their coverage could be a little cheaper. But across the board, bumper-to-bumper coverage is expensive. My deposit was high and he split it in half. I told him that I could pay it this week and then two weeks later. So that was very helpful.

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    Customer ServiceTechPriceStaff

    Reviewed Sept. 8, 2020

    My warranty when I bought my vehicle had expired. I was with CarShield, but I knew this guy at the dealership told me that CarShield was garbage. When I tried to call them, I was on hold for about an hour. Then, Endurance sent a flyer and I looked at it. CarShield was charging me $100 a month for just a powertrain. However, I was able to get 106 from Endurance for a powertrain and electrical and all that. The rep explained everything to me straight up. I haven't had to use it yet but I already sold my mom about it.

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    CoverageStaff

    Reviewed Sept. 8, 2020

    I have a 2014 Ram 1500. I'm gonna hand it down to my kids so I wanted to make sure it's in good condition. I liked what Endurance offered. Their rep was good too.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

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    Customer ServiceClaims HandlingCoverageStaffBilling

    Reviewed Sept. 7, 2020

    I bought a 20-year-old vehicle. It only had 150,000 miles on it when I bought it. But I wanna make absolutely certain I can get it fixed. It has shown itself to be a good car, but I don't want to have a car that old and not have a warranty on it. Endurance Auto Warranty was the first one that popped up online and asked me what I was looking for. I told them everything I was looking for in a company, and that company made everything I was looking for. So I've tried them and I've been really pleased with them so far. I haven't had to file a claim or anything, but it hit all the bullet points for me.

    I've been able to deal with Endurance all over the telephone and online. I made the first payment right after I got the car. I made sure I had enough money to make that first payment. Then I just got through making the second payment on it. I expected, with the COVID, for it to be harder to get hold of somebody and make a payment but I've been able to make those two payments over the phone.

    Overall, Endurance has been really easy and very dependable. You always get the impression that they're right there to serve you. They always ask you if you need anything or if they can do anything else for you. It's also really easy to understand how it works. I've got a next-door neighbor that needs this kind of warranty and I've already recommended it to her.

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    Customer ServiceTechStaffBilling

    Reviewed Sept. 7, 2020

    My mother spent $3,500 on her car for a computer error and I decided I didn't wanna go through that. The rep from Endurance was great but I’ve had a problem with trying to find a list of mechanics that accepted and it's not that easy to find. So finally, I started calling and asking. I called the dealer I was gonna go to and asked if they accepted it, and they said no. But the Ford dealer in Mayfield, which is close to me, does accept it. Endurance takes the payments out every month from me. It’s on automatic deal and they haven't had any trouble getting it because I see it hitting the bill. I bought protection on the truck when I bought it and I never had to use it. So that one was worthless but you never know how valuable having one is. It has been a good experience with Endurance.

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    Endurance Warranty
    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

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    Customer ServiceCoverageStaff

    Reviewed Sept. 7, 2020

    My stepdad said it would be a good idea to have some extended coverage. I was googling stuff and Endurance was the one that had better reviews, so I figured it must be better than the other ones. The customer service was very thorough. If I had any questions, they answered them and if we got disconnected, then they’d call me right back, so that was really good for me.

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    CoverageRefunds & PayoutsStaff

    Reviewed Sept. 7, 2020

    I didn't really wanna spend money out of pocket if something happened with my car and I'd rather pay a monthly for it. With an extended warranty, someone will take care of my car if something happens. Purchasing one from Endurance was good. But they didn't really give me a good deal until I told them that I might look for something else and all that stuff, and then they started digging for something else and gave me better coverage like lower miles. But they could've done this in the beginning. I still didn't get really what I want, but this was probably the best option for me. If I find something else, I'm probably just gonna jump into it. But everything is good, so far.

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    Endurance Warranty
    Response from Endurance Warranty

    Welcome to the Endurance Family! Thank you for the review.

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    CoveragePunctuality & SpeedBilling

    Reviewed Sept. 7, 2020

    I bought a really nice car. It's only a weekend car when my wife and I decides to go out to church or take a little trip here and there. I know this is gonna be a classic later on and then I plan on keeping it. So I figured that I wanted some insurance on it in case anything would happen. The conversation I had with Endurance was really great. They told me about everything and they didn't hide anything. For all the stuff that they offer, it sounded better than AAA plus my regular insurance. It made a lot of sense and I really liked it. They explained everything to make me feel comfortable with getting it. Then the payment was reasonable and something that I could afford.

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    Customer ServiceTechSales & MarketingStaffBilling

    Reviewed Sept. 7, 2020

    I looked at about four warranty companies before I finally got a recommendation for Endurance from ConsumerAffairs. This is the best warranty service. I must have been talking to a poor gentleman from Endurance for about 20 minutes and he went over everything. He took all the information about the vehicle and there's also fact that I'm old. He was asking me a bunch of questions and I told him that they were recommended. He even let me split the payment into two different ones, which helped. I have the payment taken out of my account now.

    Having a warranty is extremely valuable. There are a lot of benefits to this. And I feel safe with the car knowing that. In fact, Endurance is actually a lot better than AAA. I looked at AAA and that wasn't gonna give me the actual fixing up for this. But Endurance includes the towing and all other stuff, like a little Water Club. This also offers me free tires and a key fob. I got all the follow-up paperwork from Endurance. But the gentleman said that they were gonna send me coupons and I haven't got them yet. I'm gonna have to call them and find out if I could still get them.

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    Customer ServiceCoveragePricePunctuality & SpeedBillingRates

    Reviewed Sept. 6, 2020

    I had financed a '08 Cadillac CTS. I didn't even have it for two weeks and the motor blew on it. I ended up having to pay $3,000 myself for a motor put in and the labor. So I needed an extended warranty on it. Endurance was the second one that called me and they had a good price. My policy actually hasn't exactly started. I'm still waiting on the 30-day and second payment and it begins then.

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    Endurance Warranty
    Response from Endurance Warranty
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

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    Contract & TermsCoverageSales & MarketingPriceStaffHonesty & Transparency

    Reviewed Sept. 6, 2020

    I had to put a transmission in my car but it only got 80,000 miles on it. At 70,000 miles, I had to put a transmission in it and that cost me closer to $4,000. So I was looking for extended warranties on cars and I decided to go with Endurance. The extended coverage really was a lot of money for me to purchase. But the gentleman from Endurance that I talked to seemed very knowledgeable. But he said that there was gonna be this package of things that were sent to me, like $250 worth of stuff that I could use right away. But it wasn't a gift at all. It was like a coupon or something which was a little bit misleading. Other than that, the experience was fine.

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    Endurance Warranty
    Response from Endurance Warranty
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

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    Staff

    Reviewed Sept. 6, 2020

    My other auto warranty was not doing what I asked and it was like a waste of money. I switched over to someone that had a reputation. I went to Better Business Bureau and Yelp and they had a lot of good remarks about Endurance. The representative was very thorough. She went over everything a couple of times to make sure that I got everything together.

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    Customer ServiceCoverageSales & MarketingPriceRefunds & Payouts

    Reviewed Sept. 6, 2020

    When I buy anything that someone else used prior to me, I want some type of coverage that'll protect me for the unknown. I would do the same if I bought a brand-new one 'cause normally, problems don't start till after the manufacturer warranty wears out. I would want something extended there because I normally don't trade cars in to get my money's worth out of it. I want something to protect the motor and the major parts of the vehicle. But if the warranty doesn't meet the length that I'm gonna plan on holding it for, then I need something to cover me.

    Endurance Auto Warranty was sitting up at the top of warranty companies. I talked to the other ones before I talked to them so I would have a better idea to how I was gonna judge them by. Endurance gave me a military discount, which the other ones didn't. They also had more to offer than the other ones, even the ones they advertise on TV. I liked everything about what Endurance offer. But the customer relationship was worse than poor. It was sad. That can turn people away from them. It might not be a bad thing to go to someone else and pay the extra $300 'cause someone's more aware of what they're doing with their job and what their company is doing.

    I'm not happy with the customer service I've been receiving. When you talk to customer relations, half of them don't wanna give you the right information, and the other half don't know. I wanted to be educated so when a problem did arise, I'd know exactly where to go. I'd rather phone tag now so when the time would come that I'd really need them, I could go right directly to the department I'd need to go to. I don't wanna get on the phone and be pissed off because I spend half an hour talking to someone that knows less than I know.

    I'm disturbed because something has happened. Now, I need to get something fixed but I can't get it fixed 'cause I'm playing customer service tag or I'm playing with someone that wanna be smarter than what they really are. If you don't know, have enough sense to direct me to someone that does know. I have to normally call back several times to get information about the issue. Overall, I'm somewhat happy but I won't recommend anybody to Endurance 'cause their customer service stinks.

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    Coverage

    Reviewed Sept. 6, 2020

    I have coverage on all my cars. My one car got totaled so I put an extended warranty on my next car. I happened to go with Endurance and it's been about a month or so ago. I asked for a bumper-to-bumper and they gave me what I asked for. The process seemed to have gone smoothly.

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    CoverageStaffBilling

    Reviewed Sept. 6, 2020

    I just purchased a 2015 F-150 that didn't come with a warranty and I looked up different car insurances or extended warranties. Endurance was one of the ones that popped up. It was a 5-star and it was the first one that I clicked on. The reps were good and they sent the details of the warranty right away. Making payments have been easy because they took down my debit card so it’s on auto payments. I haven't been able to get access to the rewards that they gave me but everything else went smoothly.

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    CoveragePriceBilling

    Reviewed Sept. 5, 2020

    Our only automobiles, recently, have been used automobiles. We recently purchased a new used truck to match the camper. We thought about what would happen to be out on the road with that camper. We're both retired so we don't have that much money to spend on it. So I wanted to get some coverage because we wouldn't know what would happen. I was hoping the monthly payment with Endurance would be cheaper because it just seemed like we kept adding more and more insurance on the thing. But considering what could go wrong with the vehicle, it's gonna take a long time. If we needed a motor repaired or something, it would take a long time for that hundred and some odd dollars a month to add up to what that cost could be. Everything went great with Endurance. Everybody needs to be encouraged about their work.

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    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

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    CoverageTechMaintenanceStaffBilling

    Reviewed Sept. 5, 2020

    The coverage from Endurance Auto Warranty was pretty much equal to the top two people in the business. But what made me go with Endurance was that they were able to break my payments up over three years, which gave me a lower monthly payment than other companies and there was no major deposit or anything down. The other companies were only able to break it down for two years. The reps from Endurance were very knowledgeable. They gave me everything very simple as far as the coverage and they broke everything down in layman's terms for me. But being that it's a five-year warranty, I don't understand why they can't break it up into five years for payments but that's not really a dealbreaker.

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    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

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    Customer ServiceCoveragePriceStaffRates

    Reviewed Sept. 5, 2020

    I needed a warranty and the reps at Endurance seemed like they were giving a good coverage as far as covering the car from bumper-to-bumper. Plus, the people who were talking to me were nice. Also, the price sounded reasonable. The only thing is that they bombarded me with a lot of emails before I made the final decision. But it was fine. If you need a warranty on the car, Endurance is okay and whatever I read for the other people, they seem good.

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    CoveragePriceStaffBillingRates

    Reviewed Sept. 5, 2020

    The rep from Endurance was informative. He told me what they offered and everything their warranty would cover. He also gave me options. I went with them and since I'm on monthly payments, things have been good so far. The price of the warranty is automatically debited from my account and it's something I don't have to worry about every month.

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    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedMaintenanceStaff

    Reviewed Sept. 5, 2020

    My car is a 2011 and it looks as new. It’s a luxury vehicle and has a lot of horns and bells and whistles. When I first got it, it was still under factory warranty. When that was expiring, I renewed it for five years or 50,000 miles but I never came close to putting 50,000 miles on it. I put 30,000 miles on it in five years. I've maintained the car meticulously and I wanna keep the car. I like it. But I know that should something go wrong with the lectronics, it could add up to a significant amount of money. I wouldn't wanna own that car without having a warranty.

    The warranty industry has been eroded by a lot of charlatans. I've gotten quotes all over the place. One would be $4,700 and with less coverage. It didn't cover this and it didn't cover that. I got quotes for $2,100 that didn't begin to cover the things that were important to me. It was all powertrain. Most of these engines and the powertrain in most of these vehicles now go 300,000 miles without any issues if you service them regularly. But it’s all the little electronic things that could go wrong with age and with time. Those are the things that concern me because I don’t want something not working in my car. If it’s not working, I'm not comfortable.

    I want everything that's in that car to be functioning. I got vibrators in my backseat and reclining back seats. I've got power sunshades and the side windows in the back window. I've got a bar in the car. It's all factory put in there. I have a fancy sound system too. My particular car felt like a limo. And most of those things, I never sit in the backseat to use all of them. But I want them working anyways. If something isn't functioning, I want it fixed.

    I had been dealing with a company called Alfa Warranty and they've changed a lot of their policies. Another company has kind of taken them over. I had my car covered under them and that was a great policy that I'd had for five years. It's coming to an end in November. I wanted to renew before that expired and I know that there was a 30-day wait. I went online and there was some kind of a promotion for the top 10 companies for warranty extensions. Endurance was one of the top four listed in there. I contacted all of them. They came up with what I thought was the best policy for what I wanted to fill my needs, ad pricing-wise, and everything. It was taken into consideration. I went with them.

    When I first called, they had my name on file for some reason that they quoted me on my Hyundai. It was probably a year or two earlier on another vehicle that we were purchasing for my wife. Their rep talked to me and she was a little snide. She said, “Well, we already quoted you on that. It's still the same.” She was not rude, but was a little curt. I said I didn't recall but I asked if they could send it to me and let me know what it was. She had gone back through it again. Somebody else then followed up.

    The person I talked to when I finally decided to pull the trigger on it was exceptional. He was absolutely wonderful and he made sure all the T's are crossed I's were dotted. He explained things really well. He answered every question that I had and didn't dodge any issues. I felt that there was integrity in the individual, so I was very comfortable in making that final decision. The only question that I have now is where I should pay the $78 a month. Do they take that out automatically? That's what I'd like them to do. I put it on a debit card.

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    Customer ServiceCoverageSales & MarketingStaff

    Reviewed Sept. 5, 2020

    I had an extended warranty in the past. When I bought the car, it was three years old. I've got it from CarMax. I got the extended warranty up to 100,000 miles. I just was a little bit concerned that if I didn't get some kind of warranty for it, if I had any problems, I would have to put out a lot of money. You never know. So I was being safe rather than sorry. I went originally with CarShield. After reading the reviews on CarShield, I wasn't very happy about it. So, I started looking and comparing and going through different websites. I felt like Endurance would be my best bet. I made the phone call to Endurance and I spoke to a wonderful man. He kinda give me all the information, and he didn't pressure me to make a decision at that point. I then did some more research and decided that I was gonna go with Endurance.

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    Customer ServiceClaims HandlingCoverageStaffBillingRates

    Reviewed Sept. 4, 2020

    I liked Endurance's ratings and reviews online. The rep was very knowledgeable and wonderful to speak with. I called them because I did not receive the package in the mail. I thought it was coming in the mail. But it’s an email version. So, the rep resent the email. That went excellent. My payments are auto debited via credit card. When I do file a claim, I know I should call the number and give Endurance my policy number.

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    Endurance Warranty
    Response from Endurance Warranty

    "Thank you for the 5 star rating."

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    Customer ServiceTechPricePunctuality & SpeedStaff

    Reviewed Sept. 4, 2020

    The dealership I purchased the 2019 Subaru Legacy from said that they purchased packages from Endurance, and they usually sell them with the vehicles. At the day of purchase, I did not have the money to add it to the original cost. So once I left the dealership, I gave Endurance a call to set this up. Everything during purchasing was awesome and the reps were super nice. They were very informative and told me everything I needed to know. The interaction with customer service was awesome. I had to talk to them a couple of times because I was going back and forth between the roadside assistance and the hotline, and they were very helpful. Now, I'm just waiting for a call from the shop.

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    Customer ServiceStaff

    Reviewed Sept. 4, 2020

    We had just purchased this vehicle and needed an extended warranty. My wife and I always check the reviews when we do anything, and Endurance came up with the more perfect reviews. Their rep was great. He absolutely explained everything and was a really nice gentleman. He emails everything like he said he was gonna do. We looked on it and found it so there was no difficulty. It's been a great experience so far.

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    Customer ServiceClaims HandlingCoverageSales & MarketingPriceStaffRates

    Reviewed Sept. 4, 2020

    I've had many warranties in the past, especially when I buy a new vehicle. I like to have that satisfaction that in case something happens, I would be good, especially when I just spent $17,000 on a car that's just out of factory warranty. I've never had bad experiences with any of the different warranty companies in the past because most of the time I never have to file a claim. But just in case I ever do, I like to have that security.

    Endurance was top-rated and had good Google reviews so I tried them out. The first person I spoke with was good. He was trying to upsell me on the top-of-the-line warranty which I get, but that was not what I was going to get. I wasn't okay with the price. I got the Powertrain Plus. It was kind of high for me for what I was expecting. The guy said he would connect me to a price specialist and the price specialist said that was the bottom dollar. I said I would call somewhere else. He said they could lower it to a certain amount. I feel like when I asked, he could have been like, “Oh, well, that's what's you get.” I shouldn't have had to threaten to call another company to get even a slight discount.

    I got the warranty and it's pretty standard just like with the previous warranty companies. You gotta go 30 days and 1000 miles. But I still feel it was kind of priced a little high. I've gotten full warranties like the same warranty I have now. It was an Infinity and not a BMW, but I paid 1,700 for the same coverage. I'm paying 3,400 for for my BMW. I get that they're both luxury cars. I get it. A BMW is not an Infinity. That was what the rep was trying to sell me on, but I've bought warranties for other cars and this is the most expensive warranty I’ve purchased. Other than that, so far, so good.

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    CoverageTechPriceStaffRates

    Reviewed Sept. 4, 2020

    Two years ago, I was gonna put my BMW under Endurance Auto Warranty's coverage. However, their prices were outrageous for a BMW so I just went with the warranty from the dealer. I picked up another vehicle and about a month ago I added it under Endurance. The rep whom I worked with was very informative and working with him gave me a lot of insights. They represented the company well.

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    Reviewed Sept. 4, 2020

    Endurance Auto Warranty was a better deal for me financially at that time and signing up was fairly easy.

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    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

    Customer ServiceTechPriceRates

    Reviewed Sept. 3, 2020

    Called to sign up via the quote they had send me in the mail (after we discussed pricing a month or so ago). Not only would they not honor the price THEY sent me, they were incredibly rude and condescending, speaking over me, etc. If this is how they treat you trying to get you as a customer, I can't imagine how awful it would be once they have you locked into a contract. Definitely would not want to depend on them.

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    Customer ServiceCoverage

    Reviewed Sept. 3, 2020

    I got two cars under warranty with Endurance. One was 2000, the other was a 2010. They gave me full coverage on the 2010 compared to the other company. They wanted to give me a lower warranty, so I made the choice to go with Endurance. The whole process was easy and the customer service was good.

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    CoverageStaff

    Reviewed Sept. 3, 2020

    I found out after 30 days through where I purchased my vehicle that I have a whole bunch of electronics on my car and none of it would be covered. I didn't want to be out without being covered. I looked up Carshield and they kept harassing me but Endurance didn't and the rep was very professional. The warranty is very valuable but thank God I haven’t had to use it.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

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    CoverageStaff

    Reviewed Sept. 3, 2020

    They seemed to have everything that I wanted. The rep that I talked to was fine but I would've liked that something was sent to me after I signed up or just better explain all the details about what's covered and not covered.

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    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

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    Customer ServiceTechSales & MarketingBilling

    Reviewed Sept. 3, 2020

    I just purchased a car and I did a lot of research, and Endurance and CARCHEX were ones that people didn't have too many complaints about. They were more spot on. Then I called my local dealership, and they honor it. That kinda led me to Endurance. I did the transactions on a phone. Everything went well with that. After the first payment, they were saying something about some coupons that they will get out to me, but so far, everything has been going down the way they said it was.

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    CoverageStaff

    Reviewed Sept. 3, 2020

    I had no problem with signing up. But I haven't received anything in the mail yet. Other than that, it seemed like everything was covered by the warranty. My car is an older model and the rep said they will fix up to the value of the car.

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    Customer ServiceStaff

    Reviewed Sept. 3, 2020

    The auto warranty I had with another company made me mad because they wouldn't fix something on another vehicle I had. So I didn't wanna use them anymore. The extended warranty from Endurance was very easy to purchase. It was great dealing with their specialist and their customer service team was excellent.

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    CoverageStaff

    Reviewed Sept. 2, 2020

    I was looking for an extended warranty for my 2014 Chevy Impala LTZ just to have it because you never know. I had one previously but I wasn’t going with it. Endurance was the first one that caught my eye and I heard that they were number one. The rep who signed me up was very helpful. When I was talking to her, she made my decision to go with Endurance. She explained everything in our coverage. She did her thing and everything was good. It was great.

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    Customer ServicePrice

    Reviewed Sept. 2, 2020

    They told me the basics of what the plan involved and then sent some emails with the information. I thought about it, then I got back with them and made the purchase. But I didn't realize that there was a deductible until after I'd already made the purchase.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed Sept. 2, 2020

    Endurance Auto Warranty had good service and the program was explained thoroughly. I didn't have the money when I signed up. I told the rep that I would have it in a week and I paid them what I had and then a week later, they debited the rest. But I only have the car for 10 days. The breaks went out and I wrecked it so I never got to use the program. I'm looking for another vehicle. So I canceled the warranty but I would recommend Endurance.

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    Endurance Warranty
    Response from Endurance Warranty
    Thanks for sharing your rating with us and the community.
    Thanks,

    Customer Experience Department

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    Customer ServiceCoverageMaintenanceStaffBilling

    Reviewed Sept. 2, 2020

    Endurance appeared to have a more encompassing package than the other one I was looking at. Their rep was wonderful, too. She did a great job. All in all, for the vehicle that I have, Endurance covered pretty much everything. There are some aspects of the coverage that it doesn't cover, but what I'm looking for are really the major made parts that will go out such as a transmission. The bar for me was kinda low. She fully explained that. And paying the monthly fee, which was not very much at all, for the type of service that I'm looking for to cover, I thought it was a pretty good deal.

    Making the payments was very easy as well. They set it up over the phone. The way that the GMC Acadia works, you can’t necessarily get the mileage. You have to keep on pressing buttons to get the mileage. It's not like the old school cars where the mileage is right there. So, that was the only difficult part for me. And I had to call back and give them the exact knowledge on there. But all in all, it was pretty easy. Having the warranty is pretty valuable. I do a good amount of driving and cars break down. My husband and I have multiple different cars and at one time, we can pay a couple thousand dollars per car dealing with repairs. So between that and the car payments, I thought this was a pretty good idea.

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    CoverageTechPriceRefunds & PayoutsBillingRates

    Reviewed Sept. 2, 2020

    I went to the different websites and read the reviews, and they sent me to Endurance. They broke up the price into two payments, two weeks apart. $250 for the first two weeks, then $250 every two weeks, and then $120 a month. It could have been a little cheaper but the car that I bought is an expensive car to maintain and I couldn’t leave the dealership without a warranty. I was told to pay the monthly payments, and then whatever happens when my car, tires, mechanical, whatever will be covered, it was a $100 deductible.

    I've had my car for 33 days. There were nine nails in my tire and I was towed. The tire costs $450 but I don't get reimbursed for that. It doesn't come up under the warranty, so I’m a little frustrated. I thought Endurance was pretty good until I found out today that nothing was covered the way I thought it was supposed to be covered. Supposedly, the tires and the key fob are a separate elite membership from the Endurance Warranty, which I had no idea about. I thought it was all encompassing. But that’s how I just found out about how they would reimburse me $150 for the fire, but I still got to come out of pocket to get the tire. I’m looking to see if I can switch out.

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    CoverageTechPriceStaffRates

    Reviewed Sept. 2, 2020

    I bought an Acura RL 2007 and I was advised by the dealership that it would probably be best to get an extended warranty since the warranty for the actual vehicle had already expired. Endurance had the best rate. They cover everything that I will possibly need, especially for my car. My car has a lot of electronics and they cover like all of the computer systems and things that other extended warranties don't cover. Everything went really smoothly. The reps from Endurance were really nice, professional, answered all my questions, and gave me the best price that they had available. So I'm very satisfied.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Customer Service

    Reviewed Sept. 1, 2020

    The associate was very rude in his presentation of the different protection plans. He talk to me as if l was a child and that l did not know anything about my own vehicle. He also seem to get very defensive when l asked questions about the plans.

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    Billing

    Reviewed Sept. 1, 2020

    The enrollment process with Endurance was good. I liked Endurance because I was able to get more warranty on the car. Also, the breakdown and the monthly payments weren't bad. I'm paying like 95 for 18 months or something like that and the other ones are free.

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    CoverageTechPunctuality & SpeedStaffBilling

    Reviewed Sept. 1, 2020

    The rep was real nice. He was real descriptive and detailed about the warranty and how everything should go. He kinda asked me what I was looking for. I explained to him that if anything happened to my other car I could just take it to the shop and they would fix it as long as it's covered. He explained to me that I needed to wait 30 days and to drive 1,000 miles and then I will be able to take my car to the shop. He said I had to meet both of the requirements just to make sure that nothing was wrong before.

    It says in the system that my bill is due on the 18th of September for the month of September, but I paid the down payment at the beginning of the month of August. So it's kinda confusing me as if I'm still able to take my car to the shop even though my bill is due later on in the month? Because it's been 30 days since they told me. They told me that my contract was approved. Other than that, I had a great experience. They were real detailed and they clarified things when I needed.

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    CoverageSales & MarketingPriceRefunds & PayoutsStaffBilling

    Reviewed Sept. 1, 2020

    With Endurance, the purchase process was pretty fine and easy. The guy that was originally trying to sell me the warranty already knew that I needed a warranty, so he was just trying to convince me instead of just letting me talk to him about what is included in my policy. He was just trying to get me off the line and over to a verification rep for verifying of the payment. But besides that, the experience wasn't too bad. The verification rep was pretty nice. The guy before him was nice too. I just felt like he just wanted to push me along.

    The five-year warranty on the car that I have expired. I'm still making payments on it because I bought it used. I'm like, "Well, I got five years of more payments. Why don't I just get an extended warranty, especially if they're gonna give me two years for free?" I don't wanna be paying for a car and then something happened in the car where I'm gonna be paying a whole arm and a leg just to get it fixed and not be able to either get it fixed or not make a payment. I talked to three people. But what drove me towards Endurance was the two free years. The other two companies were like $10 to $15 cheaper, but I was attracted to Endurance's two free years, which they weren't offering.

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    CoveragePriceStaff

    Reviewed Sept. 1, 2020

    I have two policies with Endurance now, a 2011 Mercedes Benz C-Class and a 2015 Mercedes Benz E-Class. The reps were very professional and courteous. They made it easy to do the transaction. The value for cost of the coverage was very good.

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    Customer ServiceStaffRates

    Reviewed Sept. 1, 2020

    I drive the vehicle, I'm in the heat and the warranty had expired. Everybody offers about the same thing but I was able to relate to the agent. He listened to what I wanted and what I needed. He gave me an offer and was willing to work with me based on what my concerns were. So, it was customer service that stood out to me from Endurance. They offered a good product and based on the information that was given to me, they stand behind their service. I also looked and checked the rating and they had a high rating with consumers, which was another thing that I was concerned about.

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    Customer ServicePriceStaffRates

    Reviewed Sept. 1, 2020

    Endurance has good deals and the package that the deal came with works for me and the things that I do in my livelihood. Endurance was the only one that had a good price for me, in my budget, so I just went ahead and solidified that slot with them. The rep answered all of my questions when I called. She was willing to do anything to give me good service. I love the service.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Customer Service

    Reviewed Sept. 1, 2020

    I recently bought the warranty and their customer service was really good.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

    Customer ServiceCoverageTechRefunds & PayoutsMaintenanceBillingTransparency

    Reviewed Aug. 31, 2020

    UPDATED 8/31/2020: They avoid paying for any warranty repairs lots of lame excuses for not paying. Always put on hold for 45 minutes before anybody personally answers the phone and always makes excuses of why they can't pay.

    ORIGINAL REVIEW: I have had this warranty product for a year. I have recently experienced problems with my vehicle. I took them to the dealer for repair. The dealer called Endurance for approval. Endurance denied the claim and would not pay for the repair. I had another repair happen again. The repair company called endurance. Told them this long drone outweigh of getting paid. None of which the company could do. They were demanding a paid receipt before the bill was actually paid. A fax machine the business needed to have which they don't. This is a certified repair facility too so I paid the bill and sent it in to endurance to be paid and they have not paid that bill. This is by far the worst company for auto warranty insurance. Do not use these people or you will be sorry.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.
    Please reach out to us so we can try to make your experience a better one.
    custserv@endurancedirect.com

    Customer Experience Department

    Verified purchase
    Billing

    Reviewed Aug. 31, 2020

    I bought a diesel truck. I Googled Endurance and saw what they were offering, so I just went with them. It was my first time getting a warranty on any vehicle that I have owned or financed. My payments are taken out from my credit card every month. So far, so good.

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    Verified purchase

    Reviewed Aug. 31, 2020

    Endurance had good offers. It was also pretty easy to purchase the warranty from them. I've had a good experience so far.

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    Refunds & PayoutsStaff

    Reviewed Aug. 31, 2020

    It was pretty easy signing up with Endurance. I spoke with someone by the name of Leon and he was pretty knowledgeable. I'm glad that Endurance has the bumper to bumper plan and I was still able to get that. The only thing was Leon mentioned something about a card that I could use on Amazon. I don't know if that was just to get me to purchase or if that was something that was an actual fact. It was a $200 gift card that you get when you first sign up. I have not received anything of that nature.

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    CoverageMaintenance

    Reviewed Aug. 31, 2020

    My daughter's new job takes her on the road and I wanted her to be protected. So, I bought the coverage for her car. I liked how Endurance was described. I had a similar coverage on my own car through USAA, and I was very happy with it. And the way it was described, it was similar to that. I thought, "Okay, that's good." It gives my daughter all the things that she needs as she travels throughout the state, so that if she is disabled in a far-reaching part of our state, it covers her hotel and the repair. That's what I was looking for.

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    Customer ServiceCoverageTechStaffRates

    Reviewed Aug. 31, 2020

    My friend's car was towed in and the company she was with wouldn't cover it then they refused to tow it back. She was in a bind. I was having the same problem and I just got tired of it. I did my research on the internet and several warranty companies came up. Endurance was on it and they happened to have been the first one. I talked to their rep when I got the policy but they didn't explain about things. Although I think I know because I have the policy I read and have a phone number to call, I would like to know the coverage. Other than that, I referred Endurance to my friend and she sent me that link back saying they had a good rating.

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    Customer ServiceCoverageMaintenanceStaffBillingRates

    Reviewed Aug. 31, 2020

    My other insurance had elapsed on my F-150 and then I was going through my phone and I got a consumer report about Endurance that it was supposed to be one of the best insurances that there is. I went ahead and got it with Endurance and they offered me a good deal on it. The rep was very knowledgeable. He told me that everything was covered except for maintenance part and rates. He told me that due to COVID, they were gonna go ahead and split the payment. So I paid them a down and then they called me for the other part and I paid them. So that was convenient and good. But I haven't gotten any kind of paperwork from Endurance regarding the insurance that I purchased. They sent it to me in my email but I would like something in paper. Other than that, everything so far has been good.

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    Sales & MarketingPriceStaffBilling

    Reviewed Aug. 31, 2020

    I bought a used vehicle and I did some research and found out that Endurance Auto Warranty was the best. Their reps were outstanding and I didn't have any problems making the payments at all. But the only thing that really got under my skin was when they talked to me, they had this big sales pitch about $250 worth of shopping coupons and I would get that twice as a total of $500. They sent me a link and it wasn't even worth my time to mess with it. It's almost impossible to try to figure out and it's too much of a headache. It was just a total waste of time and money and they oughta just do away with that. It’s a very poor advertisement scheme but that one little problem doesn't make Endurance a bad company.

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    Refunds & PayoutsBilling

    Reviewed Aug. 30, 2020

    They explained the warranty and they said that I pay for it for three years but my warranty will last for five years. They explained how the payments were and everything was smooth. They explained everything the best they could. I had a good experience.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePricePunctuality & SpeedOnline & AppRefunds & PayoutsBilling

    Reviewed Aug. 30, 2020

    I just made a claim on Monday and Endurance rejected it. On the 27th, I've had the warranty for a month. And then four days later, the water pump happened to go out after a big trip. Endurance said that it was preexisting. I'm not settling for that. I said, "Well, how do I know it was preexisting? What makes it preexisting?" "All the bearings and all that." Nobody said anything when I signed up for the warranty. And if they think I'm gonna continue to pay my monthly payment on that thing, they're crazy. If they won't cover a $400 claim, what would they do if the motor went out six months from now? I did the 30 days. I did the 1,000 miles. I want the money for my truck that I had to pay to get fixed.

    I told Endurance I'm gonna keep calling every day until I have to go to the Better Business Bureau. It sounds like that's gonna be my next step. Also, I'm gonna put such a bad review on their website and anything else for that company. Is it worth a $400 claim? Not to me. I was in the car business for 15 years. I had a used car lot and I sold warranties. People used to come back crying all the time, "Oh, the warranty this." Now I know how they felt. esterday, I spent an hour and a half on hold waiting. And then nobody ever gets back on the phone. The whole thing stinks. I'm not very happy at all with Endurance. They're a crummy outfit. I'm gonna do my best to take them down.

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    Endurance Warranty
    Response from Endurance Warranty
    We do apologize for you not receiving the best experience with our company.
    I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at custserv@endurancedirect.com

    We want to be able to see how we can make your experience with us a better one.

    Thank You,

    Customer Experience Department

    Verified purchase
    StaffBilling

    Reviewed Aug. 30, 2020

    I just purchased a used 2015 Ford Explorer and it has a lot of electronics on it, so I made sure that all those were taken care of with Endurance. Everything was good. They were very informative and the warranty was easy to purchase. I made an initial deposit and I'm making monthly payments for two years. So far, so good.

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    CoverageSales & MarketingPriceMaintenanceStaff

    Reviewed Aug. 30, 2020

    I have a 2005 Chrysler 300 Touring and I do a lot of driving. My car doesn't have a lot of miles, but it's 15 years old. So eventually, some of the major parts that Endurance covers will be going out in the future and I don't have that kind of money to be spending. That's why I went ahead and bought the extended warranty and just have to pay the $100 deductible. The package I got was the 100,000 miles for five years. It doesn’t cover breaks, rotors and stuff like that. But the rest of the stuff is covered for the 100,000 miles. I do lift and I know that they also cover that. But if I was buying it all at once, I should have been able to get a cheaper discount than just $500. Not everybody's gonna pay all that money upfront. Other than that, it was fine.

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    CoverageRefunds & PayoutsMaintenanceStaffBillingRental Car

    Reviewed Aug. 30, 2020

    I had to make an initial down payment of about $100 and then I had to give them another $100 dollars within the month. I got a bill yesterday for the first monthly installment. The rep that I talked to was very good. He explained everything. They take care of the drivetrain, engine, the transmission and the air conditioning. But they don't take care of things that require a maintenance, like tune-ups. I would also get roadside assistance if I have to go to a hotel or if I'm too far away from home to get home. Then they would reimburse me for one night stay. I also could get a rental car for that time away from home.

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    CoverageStaff

    Reviewed Aug. 30, 2020

    I had a one month warranty when I first bought the car and I figured I'd save money having extended coverage in case something else would happen. I went on Google and read the reviews, and then I picked the best one which was Endurance Auto Warranty. Their reps gave me all the details and it went really well.

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    CoveragePriceRefunds & PayoutsStaffRates

    Reviewed Aug. 30, 2020

    My factory warranty was about to run out but I didn't renew it because it’s Nissan and they’re expensive. My next door neighbor also has Endurance and he's the one that recommended them. The reps explained everything good, and it's good price. I was told the coverage was bumper to bumper, just like it was when I bought a brand new vehicle. $135 is a bit more than what I previously paid for warranty, but I'm satisfied with it.

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    Customer ServiceCoverageTechPricePunctuality & SpeedStaffRates

    Reviewed Aug. 29, 2020

    We just bought a 2011 GMC Arcadia from the dealership and we wanted a warranty on it. I could have purchased one but the rep didn't say anything about one while we were doing the deal. We went with CarShield and I got to reading some of their reviews and I did not like some of them. Then, I came across Endurance and the reviews were a lot better.

    My wife talked to the rep in the beginning and we weren't sure at first. He was kinda rude to her and so we called right back immediately and got some other lady. She was nice and said she would take care of him being rude. She gave us a good price on the insurance. Looking through it though, the air conditioning is covered but not the cooling system. I wanted everything covered but I didn't know if they didn’t because of the year and the mileage. I was waiting for a day off to get in touch with customer service about it. We got a girlfriend at work that has CarShield and she had some problems with her vehicle. She had to pay shop fees and a $100 deductible, and then they still have her vehicle. So, I recommended Endurance to her. I told her that after she gets done with her deal, I'd call and see if Endurance would work with her.

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    CoverageTechStaffBilling

    Reviewed Aug. 29, 2020

    The warranty I had on my vehicle had just expired. So I figured that I'd better get a new one. Endurance Auto Warranty seemed the most reasonable and had the best coverage. The person I dealt with was very professional. They answered all the questions I asked and explained it pretty well. Overall, the experience has been fine, so far. Endurance Auto Warranty was a good company to get a contract with. I just made the payments with my credit card and it was easy to do.

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    Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffRatesCoverage - Components

    Reviewed Aug. 29, 2020

    I had to bring my Nissan in because it kept overheating. I just bought it last year, a few days before Christmas. And now, in the beginning of summer, we were trying to turn on the air conditioner. It was just blowing out hot air and the car kept overheating. But we didn't understand why. We just bought the car and it was the winter when we did so there shouldn't be any issues.

    Long story short, the extended warranty that I had on the car when I purchased it had 4,000 miles left to it, and it was gonna expire. And then, when my husband went to bring the car, they asked about it. We looked, and sure enough, there was an extended warranty, and I only had about 4,000 miles before it would have expired based off of the mileage. So, when we were in a Nissan dealership while they were finishing up with the car, I blurted out the question, “I wonder if I can do an extended warranty on an extended warranty?” And the girl there was like, “Yeah, you can.”

    She gave us the number to the guy at the Nissan dealership and for us to give him a call. I called and scheduled an appointment. It was on a Friday, but he wouldn't be able to see us until Monday. I panicked. I know we will not go over these miles, but let me just look somewhere else. I went online, and that's how I came about with getting to Endurance.

    The guy that I talked to was awesome. He was really nice, very informative, and just broke everything down. I just explained to him what literally just took place. We just got the car back. I said, “This is what's going on. With this pandemic, I can't afford, or god forbid, anything else like this to happen.” Because what was about to be a good $1,500 job, we only have to pay 200 something. When he explained how extended warranties work, I said, “Look, I need this to be covered pretty much for the life of the car or 100,000 miles, something more than just what it was.” Because we just bought the car and I didn’t want it to come up on an expiration that could easily happen. He explained everything. He told me what the pricing was. I asked, “Does it cover everything that would potentially have a comma in the price tag?” And he said, “Yes, everything under the hood.”

    He started naming off parts. I asked, “Sir, if it has a comma, that means it’s expensive. Does it cover it?” “Yeah.” “Okay. That’s all I need to know.” The engine, the scary stuff, I need to make sure that the car is covered. He made sure that it was. So, it was a great experience considering I've never done that before and just did it on a whim. I panicked because of how much we were potentially about to have to pay. I don't even know where the money would come from. In the end, it worked out very well.

    I know that anything that needs to be done or covered is covered. It’s better than the car insurance. I don’t know what will happen if, God forbid, you’re in an accident. But I know that if anything was to break down in the car that is not under the wear and tear stuff, I know that my car is covered. And where we brought it to, they were excellent. Not only do we know that the extended warranty is gonna work, but even a place that we bring the vehicle to is perfectly fine.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

    Verified purchase
    CoverageStaff

    Reviewed Aug. 29, 2020

    Endurance offers the better package. The reps were very thorough in their delivery. And because of how excellent the program was presented to me, I bought it as is on the spot. I’m gonna get ready to delete miles from my other companies, and then add multiple vehicles to it. I hope I don't have to use the warranty, but I had to have it just in case. Endurance has been awesome thus far.

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    Endurance Warranty
    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    CoverageSales & MarketingPriceMaintenanceStaffBilling

    Reviewed Aug. 29, 2020

    I liked what they had to offer and the coverage and the cost, so it made sense to go ahead and go with them. They were very professional and very knowledgeable. They were very easy to talk to. They didn't give me any real sales pitch but answered my questions to my satisfaction and that was what decided it for me. Everything is going to be charged on a monthly basis to a credit card number that I gave them. The warranty is very valuable. I don't have a spouse. I'm responsible for all the upkeep of my vehicles and everything else I own. I wanna make sure it's gonna be covered for any and all incidents of any expense entailed by something going wrong with my car. They're a computer on wheels now and you don't know how sensitive something's going to be.

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    Customer ServiceSales & MarketingPriceStaffBillingRates

    Reviewed Aug. 29, 2020

    I have a 2014 Mercedes. If I do have any problem with it in the future, I'd rather not spend the amount of expense that I would pull from my own pocket. I heard this advertisement on the radio where you go online and you put in your ZIP code and you'll be given different preferences. You can call different companies to find out what their rate is and how they go about it. There was a guy that I spoke with the first time and he dealt with the situation professionally. He let me understand it because it's the first time I'm doing such a thing in America. I've been living here for two years. I didn't understand very well the first time he explained to me. But the second time I called back, I got it dealt with.

    I ended with Endurance. The first payment is still difficult because I was trying to do it online with the company Endurance does the payment through. I haven't received an email from Endurance. They were supposed to send me one with a copy of the price that I bought. I looked everywhere in the email. The only thing I received was a mailing letter from Mepco. They're the ones that I pay the monthly payment through. They gave me a password and a username to login so I could make the payment online or do whatever changes I wanna make. But it's not allowing me to go inside there. And even when I tried to request it to see if they would send me an email, my email was not going through either.

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    Customer ServiceCoverageStaffBilling

    Reviewed Aug. 29, 2020

    I need a new coverage on my car. Endurance Auto Warranty has been around for a while which is a plus. I called them and their reps were professional and they answered all my questions with no hesitation. They worked with me on the payments so that it would come out on around the time my check would come. I did not buy it outright 'cause I did that once before and the company went under. I hadn't recouped my money since. So now, I pay monthly. I've been with Endurance for a month and a half.

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    Customer Service

    Reviewed Aug. 28, 2020

    I did some research, and regardless from some shares from other customers that I found online, Endurance was one of the best, so that's why I tried to get it.

    They are very attentive and they know what they are offering. I am very satisfied with the package, except I haven't received one thing that they told me about. Other than that, pretty good customer service.

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    Endurance Warranty
    Response from Endurance Warranty

    Welcome to the Endurance Family! Thank you for the review.

    Verified purchase
    CoverageTechPriceStaffRates

    Reviewed Aug. 28, 2020

    I bought my vehicle from a one-owner. It's 2007 and it has low mileage. So I wanted to get an extended warranty. But a lot of your warranties through the dealerships are only for 100,000 miles. Once it hits over that, you have to go through a private party. The other extended warranty company that I chose to go with said they wouldn't do it 'cause it had too many miles. My car only had 164,000 miles on it and it was not a lot for a car that was 13 years old. But with Endurance, I got the price point that I wanted and I paid outright for the warranty. I was glad that I was able to do that 'cause I wasn't gonna do it otherwise. Also, their representative was very knowledgeable. I was supposed to get some rewards things and I'd need to reach out to them about it.

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    Endurance Warranty
    Response from Endurance Warranty

    "Thank you for the 5 star rating."

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    Customer ServiceCoverageSales & MarketingPriceStaffBillingRates

    Reviewed Aug. 28, 2020

    My mother took the car to Cadillac and its warranty had expired so in order for me to be able to maintain this car, I gotta take it to where she took it but Cadillac is expensive. My mom passed in April, so I gotta make sure that I can live out her dream. I went online looking for some insurance and I looked at about five companies. Endurance had a lot of great reviews and they were supposed to be the best. I liked the coverage, which included the transmission, the engine and the electrical, and then it’s five years. I also liked the price.

    The rep spectacularly explained everything. He was very cordial and professional. He was one of the reasons why I picked the package. I felt very comfortable with the company. He said that I would be able to take the car to wherever I choose and then I have to pay a $100 deductible. Then, Endurance would pick up the bill. He also said that there were all kinds of different types of discounts. I put the payment on my debit card and it went right through. Endurance is a perfect match. Time is of the essence and I was able to successfully get the coverage in the time that I needed it. I feel safe and secured knowing that if anything does happen, I can call them and I won't have any problems. I have 93,000 and they would take me all the way to 178,000. So, that’s awesome.

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    Customer ServiceStaff

    Reviewed Aug. 28, 2020

    I needed an auto warranty for my car because I had put out a large amount of money prior to getting a warranty and I don't wanna do that again. A friend of mine had Endurance and he recommended it. Their customer service rep was good.

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    Customer ServiceCoveragePriceRates

    Reviewed Aug. 28, 2020

    I called up Endurance, they asked me questions about the vehicle and offered some pricing and everything on it, they answered all the questions and I agreed with the price that they quoted. We had a warranty with CarShield but they didn’t really cover as much as Endurance and they were more expensive.

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    StaffBilling

    Reviewed Aug. 28, 2020

    It was quite easy and simple to purchase the plan. The rep was very professional. We discussed a payment plan. They told me what it was and I was fine with it.

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    Customer ServiceCoverageStaffRates

    Reviewed Aug. 28, 2020

    Signing up with Endurance was very good. I went with them 'cause of the rate. Their customer service was very good and they were actually very friendly. It didn't take about 20 minutes for them to go over everything that was covered. The experience has been all right so far.

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    Endurance Warranty
    Response from Endurance Warranty

    "Thank you for the 5 star rating."

    Customer ServiceStaffResolution

    Reviewed Aug. 27, 2020

    Customer service rep went above and beyond to help me resolve my issues. He was very kind, and his patient. He took his time and went over multiple options I had to chose from. His kindness and patience was very appreciated.

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    Customer ServiceCoveragePriceStaff

    Reviewed Aug. 27, 2020

    I have a warranty and I was gonna extend it with that company but it was too expensive. I thought of looking into others. I was looking between Endurance and another company. I had talked to both of them and I told them to give me a week and call me back. I had my decision, what I was gonna do, but Endurance reached back out to me and the other people didn’t so I decided to go with Endurance. I talked to one young lady. She went through everything as far as the policy and stuff. She was very knowledgeable about what they're doing. She spoke courteously and was really nice. She made me comfortable with what they were selling. It was good talking to her instead of going online because I probably wouldn’t have been able to deal with all of the stuff that it covered. I'm just praying that if something happened, Endurance would stand up to the part of the bargain because I've read some reviews.

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    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechSales & MarketingPunctuality & SpeedOnline & AppStaffBilling

    Reviewed Aug. 27, 2020

    I looked at Endurance and another company, and Endurance had a better package for what my needs are or for what may be a need for my vehicle. I don't know. It's been a little while since I've been on there but that was the biggest thing. The rep was kinda rush-rush, pretty much trying to get a sale. But I was pretty much kinda sold by what I did look at on the website. I did expect to receive some type of packet or a hard copy in regards to the contract, but I have not received that. But in reference to the rep, he was fast and pretty much programmed. He explained a couple of things that I reiterated that I needed clarification on. I couldn't give him complete thumbs up because of that.

    I understood the package enough to purchase it. I have a high-end vehicle, so I wanted to make sure that the package could accommodate my needs if there ever became a need. The rep mentioned the roadside assist, key fob replacement and gas in particular but other than that, he didn't go into detail in reference to the coverage. I checked my email and there was nothing through email. The only thing I received from them by mail was a statement showing that I paid $100 upfront, and then on this particular date, there's the other amount, initial payment that I have to make.

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    Michael increased rating by 4 stars.
    CoverageRefunds & PayoutsStaff
    After a positive interaction with Endurance Warranty, Michael increased their star rating on Sept. 17, 2020.

    Updated review: Sept. 17, 2020

    Endurance reached out to me and we were able to reach an agreement and they made me very satisfied.

    Original Review: Aug. 27, 2020

    Everything went well when I was purchasing my warranty from Endurance. The reps told me everything that was covered. I liked them as they were the cheapest around. I went with them and there was a time when something went wrong with my computer module. That was not covered by the warranty as it had to be programmed. I'm not happy with Endurance. I"m coming out of pocket several hundred dollars and they're not covering what needs to be done.

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    CoverageRates

    Reviewed Aug. 27, 2020

    My warranty had run out on my vehicle. I was driving another vehicle for a while but I had that on a lease program. This one had more miles on it so I decided to extend the warranty on there. Endurance was the one that was recommended and there was a good rating on the place.

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    PriceBilling

    Reviewed Aug. 27, 2020

    I bought this car and I was hoping to get some type of warranty on it. Endurance Auto Warranty sounded pretty good so I purchased it. Their personnel that I talked to convinced me that it was a good deal. He worked with me on the payment plan. I put half of it down and asked him how much it would be a month to be affordable for me to do it and we got it done. I'm very satisfied with Endurance and so far, so good.

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    Customer ServiceTechBilling

    Reviewed Aug. 27, 2020

    I went on the internet first, and then I called Endurance and it came out all right. They deal with the dealership where I bought my car from, Gerry Lane, and then they deal with this other Chevrolet that I deal with too, so it came out all right. The customer service was all right doing the purchase. I can handle the payment plan.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for taking the time to leave a 5 star review

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    CoverageSales & MarketingStaff

    Reviewed Aug. 26, 2020

    My factory warranty for my 2017 Chevy Silverado was up and every time I looked somewhere, Endurance popped up. So, I decided to go with them because of their advertising. The reps were super thorough and I got the highest coverage. The buying process was great and super easy.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for taking the time to leave a 5 star review

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Aug. 26, 2020

    When I went to the Mercedes dealer to have my tires checked, I asked about extended warranties. The rep gave me different names and I saw Endurance. Purchasing from them was very easy. When I put my information in through the internet, a young man called me within 10 minutes. From that point on, we talked. There was so much information but the rep explained what we were to expect very well. I got my husband online to go over everything to see if the warranty was going to be a good fit. When we found out all of the information, we went through with it and it was relatively simple. We were pleased with how fast the turnaround was. Endurance is accessible and easy.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2020

    I renewed my Endurance Auto Warranty over the phone. The rep was very nice and polite. I was asking a lot of questions and he explained everything to me. I was very satisfied with that.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for taking the time to leave a 5 star review

    Verified purchase
    CoveragePunctuality & SpeedStaffBilling

    Reviewed Aug. 26, 2020

    I had four Mercedes already. They got some inherent problems so I wanted to be covered. I’ve had to put transmission in three of them. The last one had an electronic problem which caused the transmission to malfunction. I don't wanna do that again so I wanted an extended warranty. I got Endurance and the rep was good. He made it real clear that I was paying by the month. That was one thing I liked. I've had other warranties before and I got stiffed. I was thinking I got a full warranty of bumper-to-bumper, but I didn't. One time, I took the car to get some work done on it, and they said they weren’t covered. I don't want that. Endurance is alright. I paid half of the down payment when I first signed up and two weeks later, I paid the other half.

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    StaffBilling

    Reviewed Aug. 25, 2020

    Endurance had a good package for me that’s why I went with them. They were pretty good and quite informative. Making a payment was easy. They just did an auto draft and all I had to do was take care of that. So far, everything’s good.

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    Price

    Reviewed Aug. 25, 2020

    Everything is fine with Endurance and I'm very happy to have the warranty. The cost is what I expected and it's gonna work out fine. I hope I'd never need the warranty but I have it if I do.

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    Endurance Warranty
    Response from Endurance Warranty
    First and foremost we want to say welcome to the Endurance family.
    Your review was short, sweet, and to the point.
    Thank you again for your feedback and look forward to working with you.

    -Customer Experience Department

    Verified purchase
    TechPriceStaff

    Reviewed Aug. 25, 2020

    I was looking online for a warranty provider because my 2012 Audi Q7 didn't have a warranty. It's not a cheap car if something went wrong. Endurance was ranked as one of the top companies as far as reviews. I went with them and the signup process was good. The guy I worked with, Fritz, was very pleasant, easy to understand, and very polite. He was very good to work with and I was very impressed with him.

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    Customer ServiceSales & MarketingStaffBilling

    Reviewed Aug. 25, 2020

    I found Endurance through Consumeraffairs.com and their customer service is excellent. When I have to make a claim though, I hope they’re not gonna be like CarShield. They were the previous auto warranty that I had and it was crap. I tried making a claim and they never got back to me. I reported them to the Better Business Bureau. On the other hand, Endurance has been nice so far. The sales rep gave me a welcome packet, but I had to call them up and see what was going on. They had my wrong email, but they took care of that right away. They do automatic payments as well.

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    Endurance Warranty
    Response from Endurance Warranty
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase

    Reviewed Aug. 24, 2020

    Signing up with Endurance went smoothly. Everything was easy. I'm satisfied with them so far.

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    Endurance Warranty
    Response from Endurance Warranty
    We are happy that you are having such a great experience with Endurance!
    Thank you for your review.

    Customer Experience Department

    Verified purchase
    CoverageStaff

    Reviewed Aug. 24, 2020

    I bought a used truck and wanted to make sure that if something major happened, that would be covered. With all my research, Endurance seemed like the most legitimate one. Purchasing was very easy. Be ready to write a check, they'll take it. So far, my experience has been professional and pleasant.

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    Verified purchase
    Customer ServiceContract & TermsCoverageTechSales & MarketingPricePunctuality & SpeedMaintenanceStaffRatesTransparencyHonesty & TransparencySales Tactics

    Reviewed Aug. 24, 2020

    My car is getting up in age and I’m almost paying it off. So, I wanna make sure that it’s covered. I went on to ConsumerAffairs.com and Endurance came up first and it sounded okay. There wouldn't be a lot of companies that I would call except for CarShield but there are some different things going on with them. I wanted to limit my search because as I was getting phone calls on the phone, I had a very bad vibe about searching. So, when it said ConsumerAffairs, I shouldn’t go wrong with them.

    Signing up wasn’t difficult and they gave me a little bit of time. The person was calm and I told her that it was very important to be patient and calm because there are people whose guard is gonna be up. I don't like to have a pushy salesperson so the minute I see something like that, I'm turning deaf ears or hanging up the phone. This particular lady wasn't like that and wasn’t cutting you off. I had the opportunity to ask her how she measures up with other companies. She was honest and upfront.

    The communication with the rep was good and she explained what they have to offer and the coverage. But I have to call Endurance for some promotions that I’m supposed to benefit from now. I have not yet seen those and my time is running out. I just had some concerns with the promotional part of it. For instance, if you say you will get three years and then you get two years extra for free, it's like you'll never make it to the two years based on the terms that they have and mileage. So that should be eliminated from anyone's promotion because it’s not true.

    It’s easy to say that after my coverage begins, then I’ll have some time to then try it out. But there’s no way to try out the warranty unless it’s there and it’s not right now. The waiting period is not doing anything for me. They did say that I can get that back before the 30 days but that’s like jumping ship. You need to be aware of updates that they would need to do but I can’t try it out and it has not actually started. I started this week. If the person wants to be able to cancel, it sounds like you can only cancel before you get started. So that will be a major problem with me and this is where I have the heavy weight on my mind and decide on what I wanna do, especially if my maturity date is coming up. But yet, I still got to pay on the car.

    A lot of times they wanna hurry up and lock you in. I might say that I'm gonna cancel this and make myself not locked in for a three-year agreement, but then I might want to sign back up with them in a month or two. Right now, people like me might have a lot of other decisions that they need to make. We get it that the car breaks down and this and that can cause that. But I don't wanna be locked into a person's contract either if my car ends up reaching the miles beforehand or it’s too much of an expense. The price per month is what I jumped on. I heard that CarShield, for instance, might have been asking for a little bit more than $100 per month but then you get a better term. But they're not living up to what they say either and you might have to pay more out of your pocket when it's time to pay your deductible. My main concern is if you happen to be in a situation where you have to owe them the remainder of the timeframe.

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    Customer ServicePriceStaffBilling

    Reviewed Aug. 24, 2020

    I was looking at ConsumerAffairs and they recommended Endurance. The experience purchasing the warranty was kinda long. I was supposed to have no deductible. My payment would’ve been like 149 down then $69 a month for three years and I get the last two years free. But when I got on the phone to purchase the warranty, they wanted to tell me I got $100 deductible with them. We had to hash that out. But they got that taken care of and it was good. The only problem I'm having now is I haven't got the ID card yet. It's been three weeks now.

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    CoverageTechPunctuality & SpeedHonesty & Transparency

    Reviewed Aug. 23, 2020

    I had issues with my power steering. I took my car to the dealership cause I was told my warranty would cover my power steering. It took 3 days before the inspector went to inspect my car. Finally when I got in touch with them, Maricuss told me that they was waiting for the dealership to contact them so they can give them the okay to start on my car. When the dealership got in touch with them, they told them that my warranty would not cover it. I have warranty for power steering but they came up with a story saying they couldn’t fix my car. My car was in the shop for seven days and Endurance warranty lied to me. Please don’t buy their warranty cause it’s a fraud. I’m not letting go. I will take them to court if I have to. I had to pay $1800 out my pocket.

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    Staff

    Reviewed Aug. 23, 2020

    I looked for an auto warranty to be prepared. Endurance was the first one to answer so I signed up with them. The rep explained everything pretty well and everything's good so far.

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    CoverageMaintenanceStaff

    Reviewed Aug. 23, 2020

    Purchasing the policy was excellent. I liked the way that the salesmen dealt with me and the program had a little bit more massage into it. They were pretty thorough with explaining what were the details of the program and what I would do when the car breaks down. I was satisfied.

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    Customer ServiceCoverageTechPunctuality & SpeedRefunds & Payouts

    Reviewed Aug. 23, 2020

    My niece told me about a service contract because she had another company and she had it for her car. She got a later model than mine and she was telling me to get it. I had the contract before with somebody else but nothing ever happened to my car. I had my car for about a year before I got into an accident and I had it with the people that I got the call from. I just decided because she kept on saying it. My son is paying for it, so I'm like, "Okay."

    Endurance had this young man call me and I told him that I was gonna transfer my money per month from one account to another. He called me back within the next hour and he was so convincing. I decided I didn't want it and then another man from a company called me. He was convincing me to get it back and I said that I am not gonna be paying $100 a month because I'm already paying insurance. Also, nothing is wrong with my car because I got everything done before. Last year, I got new rotors, shocks and tie rods. But he was just so convincing to get me to get it back. So I got it back. Both men explained to me the coverage. The guy said that you have to put 1,000 miles on it but at the end, they’ll give it back to you.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you for the 5 star rating! It is much appreciated!
    Thanks,

    Customer Experience Department

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    Customer ServiceSales & MarketingRefunds & PayoutsStaffBilling

    Reviewed Aug. 22, 2020

    I bought a new truck and I don't wanna drive a truck or any vehicle without some kind of safety blanket. I went with Endurance for the fact that when I looked into customer reviews, everybody says they pay their claims. My experience with them was good. They've answered all my questions. The guy that sold me the warranty seemed like he really went above and beyond to do everything he could for me.

    They set my payment up right away so that it would be automatically debited out of my account. I haven't had to worry about it. That was one of the questions I had because they took out my deposit. Then I thought my payment was due on the 8th this month, but it turns out my payment's not due 'til next month. They responded to me in email within 24 hours. I called three times, and I couldn't get ahold of anyone that could answer my question. All the people that I talked to were salespeople, and it was always after 6 o'clock. They said that I should call in before 5:00 and talk to somebody. But I'm very gratified. Endurance makes me feel better driving a truck with some kind of warranty.

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    CoveragePriceMaintenanceBilling

    Reviewed Aug. 22, 2020

    I bought a used car a few months ago, and it had a little over 142,000 something on it. So, it was out of the factory warranty. Endurance Auto Warranty was easy to work with. They sent me the paperwork, sent me a little plastic card for my billfold, and then told me what was required. I feel very comfortable with what I got. Plus, they go up to 200,000. So, I've got 50,000 miles of coverage for the next five years. The payment was 177 upfront, which started the clock ticking. I had to do 1,000 miles in 30 days which I just completed a few days ago. The repairs I had were before the program kicked in and they weren't super expensive. But so far, so good.

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    CoverageTech

    Reviewed Aug. 22, 2020

    When we purchased the Mercedes at the Mercedes dealership, Endurance was the company that they had suggested. But I had Toco warranty on my car but that was soon to expire and so then we bought another car and so we were putting the insurance on that one and then after hearing what they would do, I just chose to move mine from Toco over to Endurance. I would tell someone else about Endurane.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for taking the time to leave us a rating.

    Customer Experience Department

    Verified purchase
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Aug. 21, 2020

    I wanted to upgrade my warranty coverage so I went with Endurance. They have good rates, better than some I've seen before. The purchase went well except I spoke with them before and they were really rude. They even cursed at me. But I got another nice lady who I signed on with. I'm waiting to hear back from my other warranty if they will upgrade me or not and I was calling Endurance to get a refund. I kinda want to put the money on hold for now until I find out if I am going on to another warranty or not.

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    Staff

    Reviewed Aug. 21, 2020

    My brother has Endurance and he told me it was pretty good. I went with them as well and the rep whom I worked with was really helpful. Having a warranty makes me feel more comfortable about my vehicle.

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    Verified purchase

    Reviewed Aug. 21, 2020

    So far, it's been pretty nice with Endurance. I've had no problems. It seems like a real reputable company and it was super easy to do it.

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    Verified purchase
    Customer ServiceClaims HandlingCoverageTechStaffBilling

    Reviewed Aug. 21, 2020

    The original warranty expired on my Chrysler 300 a long time ago. I didn't like the first warranty company that I chose. It was too hard to get in contact with them to file a claim. Then once I gave them all the paperwork, then they denied the claim. So, I want a bigger company that's easier to access and offers more coverage and the dealership recommended Endurance.

    My experience with the Endurance rep was very pleasant. He gave a lot of information that I didn't know as far as the company, ‘cause I only knew a little bit about Endurance as far as coverage. He was a very nice person. So, that was the main reason I went ahead and accepted the payment plan and the plan itself. Their reps were also very helpful in following up with how to go about if I were to need to make a claim. I was gonna have to cancel the policy just because of my pay. It had gotten messed up, but they extended my payment out for me and that was extremely helpful. I didn't even know that was an option, so that I got to keep the policy instead of having to cancel it and do it another time. It was very good customer service from the people that I've spoken with so far.

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    Endurance Warranty
    Response from Endurance Warranty
    Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
    Thanks,

    Customer Experience Department

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    Customer Service

    Reviewed Aug. 20, 2020

    I got called about 10 times a day so I finally looked into Endurance. My experience was fine. The guy was very nice.

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    PriceStaffBillingRates

    Reviewed Aug. 20, 2020

    I've had some recent experience with other vehicles that I've spent a lot of money on repairs. So, it really led me to look into getting this particular package from Endurance for this car. I like their reputation and price. My experience with their rep was all very professional. The person I spoke with was very knowledgeable about the program and could answer all my questions. They’ve also demonstrated some flexibility on price and were able to work with me there as well. It was also very easy making payments.

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    Endurance Warranty
    Response from Endurance Warranty
    We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

    Thanks, Customer Experience Department

    Verified purchase
    Customer ServicePriceStaffBillingRates

    Reviewed Aug. 20, 2020

    I did an online search, went to the consumer website, and Endurance was one of the options that popped up. It said that I best matched with that company. The rep was extremely helpful and signing up was relatively easy. When I first got the quote, the amount was high and it was outside the range that I was going to consider. After several minutes of discussion, he provided me with a more competitive rate compared to other places I shopped with and I decided to go ahead and make the purchase. I like the peace of mind of having a warranty on my vehicle. I plan on having my car for a long time and I don't want to have a random breakdown and have a hit to my credit card that I don't need. I'd rather have a monthly payment where I won’t worry about any issues. Also, I started getting emails, letters and phone calls after my extended warranty goes and hopefully that will stop now that I have an extended warranty.

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    Customer ServiceSales & MarketingPriceMaintenanceStaff

    Reviewed Aug. 19, 2020

    I didn’t think I needed a warranty because I have a nice car. I know things break down in due time, so I called. I wasn't initially going with Endurance. I was just calling and getting a quote, and then asked some random questions to get familiar with the company. I was driving while I was talking to the rep. My phone was connected to my speaker. The gentleman was a nice brother. When we got to talking, I ended up going to the bank while I was on the phone with him, to purchase the warranty. He stayed on the phone with me and I purchased, made the deposit in my account and used my card to purchase the warranty. Excellent communication. I highly recommend that they have professionals handling their business.

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    Endurance Warranty
    Response from Endurance Warranty

    Thank you for taking the time to leave a 5 star review

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    CoverageStaffBilling

    Reviewed Aug. 19, 2020

    The warranty I had was expiring when I hit 123,000 and I was at 122. It's just me and my wife and with what I had with Lexus getting ready to run out, I started searching. My vehicle is a 2010 RX 350 and I wanted to have that heart of comfort when I'm driving. I ran into Endurance and everything worked out lovely. I love my vehicle and if anything happens, I'm confident and I don’t have to worry because I got insurance. I'm comfortable in my driving and I used to drive with just the insurance card to show the police and I didn’t have any insurance. I was just showing growth and getting older.

    The rep was cordial and he explained. We read it out and it was what I wanted to hear because I had to look nowhere else. Sometimes, you go shopping, you'd hear this one and you hear that one and then you compare. I didn’t have to do that. What he said sounded very good to what I wanted to hear. It was 148 a month for 24 months and then, the next year is free. I'm trying to find some money and get it paid off. I might double up my payments because I'm very happy with the whole situation from my heart. I just got it and I have made my initial payment. I'm new, but I'm satisfied. Endurance is very good and I'm pleased with the product that I bought. I like what I got into and I have no complaints. All I got are praises.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 19, 2020

    When I purchased the warranty, the rep was great. However, I recently lost my job so I've cancelled it as of yesterday and one of the reps that I spoke with was kinda rude. He was horrible. I was telling him my situation, and he said, "Hold on, let me get someone so you could cancel." There was no kind of compassion. Even though it's not his fault that I lost my job, he still could be a little bit more considerate to somebody. But I spoke to someone else and he was awesome. I told him I would even borrow money monthly just to keep the policy because of his customer service.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 19, 2020

    Endurance was the first one to pop up when I googled insurance and I gave them a call. The rep was informative about everything. He told me all the things I needed to do and the steps required. He was great and everything seemed up and up to me. I feel great about the plan and based on purchasing, the experience was great.

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    Endurance Warranty
    Response from Endurance Warranty

    "Thank you for the 5 star rating."

    Verified purchase
    StaffBilling

    Reviewed Aug. 18, 2020

    It looked like Endurance had the best deal so I signed up with them and everything is okay. The rep was very nice. I thought they would take the payment out of my Visa from Chase and I had to go through a bunch of stuff to get them to take it straight out of Chase. But I haven't had the payment come out yet so I don't know if they have taken it out or not.

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    CoverageSales & MarketingPriceStaff

    Reviewed Aug. 18, 2020

    I bought an old Ford Mercury Marquis and it’s only had 72,000 miles on it. The warranty was all I had on it. I needed the warranty. I was going to go with AAA at first and Endurance was a little bit cheaper. The sales rep was good as well. He went through everything thoroughly and I would like to have a little bit longer mileage, but it was a good deal.

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    Endurance Warranty
    Response from Endurance Warranty
    We want to say welcome to the Endurance Family.
    Thank you very much for voicing your positive experience with the company.
    Looking forward to having you as a client for many years to come.
    Thanks,

    Customer Experience Department

    Verified purchase
    Customer ServiceCoverageTechPricePunctuality & SpeedOnline & App

    Reviewed Aug. 18, 2020

    I have an older BMW and I wanted to make sure I'm covered. I was looking around at different warranty providers and Endurance was one of the main ones that had good reviews. It was good when I purchased the warranty. I didn’t think that they were gonna call me that late at night when I did the quote online but they were nice. Also, I will ask about my coverage. It shows I have the gold membership but it was different on the website.

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    Endurance Warranty Company Information

    Social media:
    Company Name:
    Endurance Auto Warranty
    Address:
    400 Skokie Blvd.
    City:
    Northbrook
    State/Province:
    IL
    Postal Code:
    60062
    Country:
    United States
    Website:
    www.endurancewarranty.com