CarShield Reviews

I thought that it’s a good idea to always have a warranty as I'll never know what’s gonna happen with the vehicle. CarShield sent me a letter in the mail and I decided to go with them. The payment was affordable, and the claims process went smoothly when I filed a claim.

The customer representative I spoke with (Steve) was very nice, well spoken and answered all questions I had about the product. I was well pleased. The coverage I purchased is much better that what I was offered at the dealership where I purchased my car, plus it covers it a lot longer.

The call was simple, very informative and professional. I am very satisfied with the coverage. My vehicle is 13 years old running great. I mileage is 106 and a little more but still covered. The coverage she gave me was affordable, taking my budget into consideration and understanding.

Thankful for great customer service. The representative show great concern for meeting my needs, did not over talk me, waited until I asked questions and she responded according to the questions that was asked. She made the best and affordable plan for me. I am very restful.

Hard sell led me to report the mileage on our truck from memory. When I later checks I discovered that I had significantly overstated the mileage. It took numerous phone calls and nearly thirty days to get a corrected contract. It's corrected now.

Someone called me after I've had the car for a year and placed me with CarShield. The lady we spoke with was very lovely. However, I found out later after getting five hundred million calls from other people, that it wasn’t Subaru’s policy. She said she was representing Subaru. They all say that but I didn’t realize that because we have not lived in the United States for that long and purchased a new car. However, I was very happy that I had the program when I had a problem. I filed a claim with CarShield for the air conditioning. My car had less than 20,000 miles on it and the compressor went out. When I took it to Subaru, they said I’ve got the best company there is with CarShield because they know them and CarShield is very good about their claims and to their people. We had an excellent experience and if I get another car, I wouldn’t feel bad about using them again because they are highly regarded by Subaru.

I needed an auto warranty and CarShield worked with me to make payments. Also, filing a claim with them was an easy process.

I've owned several vehicles and have never purchased an extended warranty outside of what the dealer offered. CarShield was the first one ever and figured like most warranties it would be a waste of my money and I would never use it. Well I was completely wrong. I've had the extended warranty a little over half a year I believe and the air compressor on my car died.

The customer service rep Hannah was the sweetest and most helpful person I have ever dealt with as far as customer service people go. She helped me to keep my coverage when I was in a tight spot financially. Kudos to her for sure.

I have always been able to call customer service and get helped by friendly staff. I'm happy with my warranty at this time because I haven't had to utilize it but glad it's there just in case I need it for the future.

I thought I would have to wait for at least a few months before the warranty went into effect. But mine Warranty went into effect right away. I'm glad that I change my mind and picked up the phone to call.

We were very satisfied with the service they provided at Cadillac and extremely satisfied with our warranty policy from CarShield. We would tell everyone about them and the fine service they provide there. Customer service is very friendly and they really do help you.

Everyone I came in contact with was very Polite. I think people should sign up for a contract to protect their car and their wallets and save money. I have not experience not have a car to ride if something would happen to it and I can't afford to pay.

My experience with CarShield has been great. My car is getting older and I want to make sure so I depend on the auto warranty. The representative explained everything very well and was very professional and friendly. It was overall a positive experience. The payment was affordable and budgeted into my expenses. Everything was fine. I filed a claim and they covered it. Although initially, they questioned the amount of time that I had the insurance before I file a claim and they were putting up an argument and a big fight over covering the repair. But I pointed out that I was meeting the expectations and it’s my end of the deal to comply with the contract requirements.

I never thought I was going to use this warranty and came to fact that I had to. You guys did great and quick, Justin ** at VW got in touch with you and the response was quick. The inspector was there next day and the following day my car was back to normal!!!

Was very surprised to have you call right back after we requested a quote. You did everything to satisfy our questions. Look forward to being with your company for the next 5 years. Thanks for all you did for us. Will definitely recommend you to our friends.

Great experience. All details explained with clarity by James, and then Mr. **. Looking forward to future interactions. Contract pricing seems reasonable, as well as services provided. Thus far I have a contract for 2005 Cadillac Deville; and plan to cover my 2001 Lincoln too.

I have been try to get my car repaired for over 9 days now. I am still waiting! First I took my 2013 Volkswagen to Goodyear automotive to have my air conditioner repaired. CarShield did not agree to the price so they sent me to another shop. They didn't agree with their pricing and want to send them the parts and only pay for used parts and if I wanted new parts I would have to pay the difference plus I had to wait for an inspector to come out to inspect the car which would take 24 to 48 hours which took 3 days and then it took 3 more days to get approved and they kept putting me on hold. It was very frustrating to say the least. I really felt they were try to get me to give up on getting my car repaired. I was told by others who have purchased these kinds of warranties that that is what they do. I have never been so ??? disappointed and dissatisfied. I would not refer CarShield to anyone ever!!?

Check to see if my AC is covered on my 2006 Dodge Charger that is not cooling all the time. The customer service agent was very kind and helpful. Made me feel that I was an important customer and that mean a lot to me when I'm doing business with someone.

Cancellation of my membership due to car accident vehicle is totaled and I am no longer in need of the policy since I no longer have the vehicle. My insurance company is working on the claim but it's not final. Please send all correspondence to the address on file. Thanks.

Customer Service was very helpful and tried to help me out with my problem. If asked about CarShield by any one of my family members or any friends I will direct them to use CarShield. I will also informed them on helpful that you try to help out with payments.

Was hit with a medical emergency and was going to have problems with making future payments and the agent ran by me a couple of options to which I would be able to use. He was very helpful, patient and understanding with my issue. I really appreciate all the help and time he spend trying to help me out.

Highly commendable & efficient customer service & experience. For those who want peace of mind, I highly recommend this to everyone. And security has no price especially when it comes to your loved ones & family. We need to do what can to take care of each other and CarShield is one of those means to accomplish this. Thanks to CarShield & all the best to your company.

Left front door lock actuator failed. The repair took place without problem. The Service Adviser praised CarShield - saying that approval for the repair was one of the quickest he had ever experienced, payment also was made in a rapid timely manner.

I have had nothing but outstanding service with this company. When my transmission went out on my vehicle there wasn't any problem or hesitation from you all. I will recommend this warranty to all my friends. I thought that my warranty was done but after talking with someone from your office I am cover until 2019, this is very important because since I have finish paying so I thought that my warranty had ran out.

My experience with the representatives of CarShield were friendly, polite, knowledgeable and very helpful with all of my questions and / or concerns. Everything concerning my particular situation was handled promptly and with email confirmation of any transactions and discussions. I would highly recommend CarShield to anyone looking for a quality product backed up by true professionals. Thank you CarShield!

I've been receiving notices from CarShield for several months now about renewing my car warranty. I finally called them back last week and spoke with a representative who stated that she would ask me after she got my info if I wished to sign up. She eventually proceeded to try to get me to tell her my credit card info without asking if I wanted to sign up. I stopped her and said that I wanted to look at my budget, as the monthly rate is nearly $200/month, plus a $300 activation fee. She said, "Let me see if we can get you a better rate," and put me on hold.

Response handled expeditiously on e-mail but haven't received money back to my account. Representative said I should receive my money back to my account within 2-3 days. I had to cancel because my doctor states that I should not be driving because of my heart disease.

On June 6, 2016 at precisely 11:54 am I called CarShield's customer service line and spoke to a customer service representative named Jonathan. This was one of the WORST customer service encounters I have ever experienced. Needless to say I carefully document every conversation I have with any company that I pay money to for rendered services. I am in the process of composing a long and meticulously detailed letter to CarShield and its executives. What led up to this conversation was lie after lie coming from CarShield. I'll be the first to admit that Jonathan got the brunt of my frustrations but instead of putting my mind at ease and actually making an effort to fix the problem, Jonathan yelled at me, interrupted me and explicitly said that "What the other representatives told you isn't my problem".

I needed information regarding coverage concerning the air conditioner on the Dodge Caliber. I also needed a copy of my contract. The servicer was very prompt in emailing the document. Nice! I hope this feedback is helpful.

I called to change my due date to fit better with when our SS checks came in. Chris was able to take care of it within a few minutes and he was extremely helpful. He then made sure that I didn't need anything else. I am very pleased with CarShield.

To be honest with you, prior to the sales rep who sold me the coverage, I had a very unpleasant interaction with the first person who answered the phone when I called a couple of weeks before this final sale. He was very unprofessional. I was the one who made the call, because of "Mike **" I am happy now. I am glad I am with CarShield and hope to stay satisfied with the Plan. Thanks.

I was very pleased with my overall customer service experience. All is good! My representative was very helpful and genuinely concerned for my family's well being. All questions were answered and the utmost professionalism was given during my phone call.

I only talked to 2 people here, twice when I signed up and I had an inquiry today. The ladies were so pleasant and patient and helpful. I didn't even have to spell my name, they seemed to know me! Good experience all around.

I felt I made the right decision after speaking with my representative. He was direct and answered all my questions. My car is a great 2004 Envoy, and runs perfect, but with the age and mileage it could need repairs. So I hope CarShield will be everything it promised on its protection.

Awesome communication levels. I love this insurance company. I'm a happy camper. I will never choose another insurance company. Thank you CarShield. If it wasn't for this company I wouldn't know what to do. Thank a lot. A mother of five kids would definitely recommend this insurance company.

Your sales rep was amazing. He knew more about the car than I did And stayed on the phone with me for 2 hours Being real patient with me Until I got the money to pay for it. He made me feel I can really trust this company And I'll happily do business with you.

I have never been treated more poorly in my life until I called CarShield to activate my service contract. The gentlemen who was helping me was rude and trying to guilt trip me into activating this service. I was confused on why I had to purchase this plan when I was never told I would have to pay any money for this service. He kept arguing with me when I was trying to talk and kept interrupting, he kept talking down to me and was trying to push me into something I wasn't sure about. When I was talking he just hung up on me. Is that good service? If that's how they tell their employees to treat customers then I don't want anything to do with this 'service'.

Wanted and needed the protection and peace of mind, but found out after purchasing the product that it didn't cover people who make a living doing the rideshare business. Call to cancel and got prompt and professional service with my money back in three days.

I was calling around to different places and found CarShield's number and they've been able to explain to me everything the way I could understand it. They were nice and unlike the other provider who's getting upset at me because I couldn't understand what he was telling me. CarShield's specialist also answered our questions and I was really pleased with what I was hearing so I decided to go with them. It was difficult to make payments for the extended auto warranty but we got that figured out and have it taken out from our checking account to make it easier. For now, my experience with them is excellent.

Power Train Gold - no question everything is great, thanks you but one I'm trying to get a refund from when I rented a vehicle from Enterprises. On this day 09-27/29 2016, a administrator contact me to see how I was doing. Thanks you for checking on me. I've love your service and I will continue to deal with you.

The ignition would not turn off, so I took the car to the dealership, it was diagnosed as needing the gear shift replaced. I gave the information to the salesman, he called CarShield, it was not called CarShield then, it was Vehicle Protection Center. Vehicle Protection Center took care of immediately, with no problem. I almost cancelled the account, but one of the salesman talked me into keeping it, I'm so glad that he did!

I called due to a loss of income and was in generally angry and upset. I unfortunately took my anger out of the customer service rep. Despite that, she helped me and was a model of professionalism. My sincere apologies to her.

I don't have CarShield but was greatly interested especially after seeing so many good reviews. When I talked to one of your customer service associates he was rude and belittling. He had no respect for what I said and advised if I didn't sign up now I would not be able to because my car has too high of a mileage and too old. I found that extremely rude and will NOT sign up or refer any of my friends or family to this business. Let me know when you have better customer service. Thanks.

Jennifer help me clear up a misunderstanding about the payments that were give during the phone sales briefing. I'm completely satisfied. I haven't actually had to use the warranty yet but after Jennifer corrected the problem I'm sure there will be no problems if the time comes for a covered repair.

The sales representative that I had spoken with was extremely professionally experienced quality helpful. Taken all the time you need to explain all the details in terms of your car coverage to discuss all the alternatives to negotiations the cost of the policy.

Did not receive an order number. My experience was excellent. The representative was able to assist me with my question. She provided me with the necessary information I needed. I can't remember her name but I would like to say that she was well-trained. She has great customer service skills.

I was happy the customer service representatives worked out a payment plan that I didn't have to struggle with. They were thorough in explaining the coverage and if any problems arose I could call them with any questions or concerns. I felt at ease after getting off the phone with the representatives.

When the person was dealing with me, I had a pleasant experience with him. He was very knowledgeable about his product. He gave me a good rundown of the product and he work with me on the price. And he took the time to explain to me the coverage. And they found the best plan for me.

The rep I spoke with was exceptional. You have somebody that comes across as someone that genuinely cares and wants to help the people she is dealing with. Whatever she is making as a representative for your company is probably not enough.

My wife and I had a different person each time we discussed the contract. They were great. They answered all questions fully and completely. The only delay was our slow research into the Q/A. Well-trained crew. I hope the actual product live up to our expectations.

So far so good with covering anything that is wrong with the car. Service is good and the dealership can do the repairs that will be covered in the extended warranty. If there is a problem, I know I can call to speak to someone about the warranty.

I love the service I received from all the representatives. They were helpful and very friendly. They went above and beyond to get me the coverage I needed for my vehicle. The price I received was reasonable and affordable. I love the overall experience with the explanation of the coverage and it is worth every dime.

Signing up and then canceling was very easy - no pressure. I liked that they were professional and made things easy for me. Automatic withdrawals so I never had to worry about sending in or missing payments. I think that anyone looking for an aftermarket extended warranty should look at this company because they are professional and I always got a human when I called the customer service line. That is HUGE for me.

I'm a repeat customer because you are great to help. Made my payments affordable. I have peace of mind knowing you are protecting my car. Representatives are courteous and helpful. I would recommend to anyone who needs a warranty. Thanks you.

I received a phone call from the company carshield.com. I had saw their commercial on television and requested a quote online. I was asked to verify my zip code, make and model and mileage on car. I was also asked if the engine light was currently on. The caller said he ask because obviously they do not want to insure a car that currently has issues. The caller also stated because of this reason they ask you at the end of the call to make the payment immediately. He told me what was covered (5 year or 100,000 mile powertrain). He was very nice, polite and cordial.

The representative was very professional and answered all my questions. The coverage exceeded my expectations. The most important aspect was a 0 deductible for 5 years of coverage. WOW. I would recommend CarShield for their thoroughness and civility on processing my coverage.

Between Doug and Janell, I found the right protection plan for my 2009 Honda Civic Hybrid. I hope NOT to need services under the plan; but, as modern cars are LOADED with electronics and computers, and navigation systems combined with XM Radio, things are bound to happen. I'm glad I'm covered with CarShield.

I saw the commercial on TV and I really like Mike Ditka, so I filled out the online form. I have 5 other offers for a warranty on my vehicle, so I shop around compare the offers. The sales person was very rude and stated that we already compared our service in the market area and we have the best product. In your company's eyes that may be correct, but I just wanted to check the other offers and I told him that I would call back after I make the other calls and that was not good enough for him. I know that they work on commission and that is why I didn't want to waste his time until I was sure. I told him that I do these things my way, which researching the insurance companies behind the warranty because warranty companies go out of business all the time and the consumer is left stuck.

Great customer service. Friendly and helpful information. I heard about this on my radio station. CarShield comes highly recommended. The dealership wanted much more for less coverage. This coverage gives me peace of mind especially when my wife is by herself.

Great experience. I would recommend this service to a friend and family. Quick service, reliable and affordable. Please encourage me to keep this coverage and remain a valuable customer. I do not know why my policy did not come to me by mail but however, I do appreciate how you are helping me now.

Alternator - Car was making a loud noise running. Glad they worked fast. All parties involved. I have to say I was worried I would not get my car back that same day because they needed to verify everything. Thank YOU. Also read the book and I have a lot covered. Grateful for that as well.

I called in this afternoon to inquire about the service program. I spoke to a very polite gentleman named Parker. Parker was very professional. However, when he tried to assist me further he put his manager on the phone who did not address who he was meaning his name. He was very arrogant and unprofessional and for that I would NEVER do business with this company.

Needed a big repair done on my wife's SUV. It was completely covered and even helped us with some of the rental costs. Customer service was great and did everything they say they would. Would absolutely recommend to family and friends.

Just felt the sales person was a little aggressive and felt pressure to change my carrier but did it anyway cause it is better but was conflicted about changing. Was told I would get a refund from other carrier. Will get a refund but it will be sent back to the credit card the payments were taken from. Not happy with that because I am back to making payments again. Told I would cash back so I do not know how I am going to handle this and that does aggravate me.

Ashley, was a great help and professional. I asked about my coverage and wanted to pay in full. She was very helpful. She talked me through the coverage and accepted my pay off. Thank Ashley continue to give us great service.

Update of credit card info. Stacy and Trish were very helpful in getting this done. Stacy passed on my order number and transferred the call to Trish and I didn't have to wait at all. Great response time.

The process was timely. The warranty service was great. The only issue in the process was dealer inflicted. The dealer had to call for authorization twice. I don't think they took the time the first time to get the required information to CarShield. We would recommend CarShield for extended warranty.

Already have one contract with CarShield. Haven't had a claim yet so can't comment on promise. Depending on dealership offer we may be returning for a second contract. Happy with customer service so far.

I was in a bind and tried to get a quote for an extended warranty. Every breath the representative took was followed by an attempt to get me to give them a credit card number. "Can I get the 16 digits on the front of your card." "If you were to get a policy what type of card would it be... Visa, etc". The only information I gave them was my zip code, make and model and year. I low balled the mileage. I hung up on them because I didn't like what they were offering. This was months ago and I still get calls from more than a dozen numbers from people who never tell you the business name and now tell me my supposed vehicle is now a 2010 instead of a 2005 (which I told them). CarShield is the first and only place I provided that information and it was direct over the telephone. My theory is that they bumped my model year up to the minimum they could underwrite a policy for me (older cars wouldn't be covered or higher mileage).

The representatives are very helpful. They answered all my question and concerns. This was my first time making a claim and everyone I dealt with was very courteous and I really enjoy my experience with you. Thank you very much for helping me and answering all my questions.

Awesome and friendly. He was very helpful and knowledgeable. I hope if I have to use this warranty in the future I will not have any problems. I did research other warranty companies and saw you all had a good rating... hopefully it will be true. Thanks.

After getting my contract. I had reviewed and at this time I knew that my situation with my job and Income is risky. I chose to at this time not to continue the contract. The people at CarShield, spoke very considerate of my circumstance. I appreciate their courtesy and consideration of my situation. Thanks.

I was very happy with the professionalism shown to me and how fast the Team handled any questions or concerns I had. I would certainly recommend CarShield to my friends and family. Customer Service was always helpful and always polite.

Air Conditioner/Heater coverage: Connie was very helpful in answering my questions. She gave me the phone numbers required for the dealership to check on my coverage. Her advice was very helpful so I didn't have any work done before finding out what was covered or what wasn't covered before work was done.

The cam adjusters on my Porsche Panamera were found to be defective at the bolts and broke, causing over $4k in damages. The adjuster from CarShield quickly denied my claim by saying repairs won't be covered because broken bolts are not a covered part and if it caused damage to a covered part then neither part is covered. This implies that there are two separate parts at issue. I told CarShield this was not two separate parts. To back up this fact, the manager at the Porsche Service Department personally called CarShield and told them that they were wrong when they denied my claim by choosing to look at the cam adjuster and the cam adjuster bolts as two separate parts. Porsche told them that the bolts and the cam adjuster in this particular application are in fact a single unit and is not two separate parts. He explained that you can not claim an uncovered part caused damage to a covered part when they are both the same part.

Great customer service & well-trained employees. I will definitely be recommending this company to a friend. I was able to get such a great deal for coverage on my 2017 Honda CR-V. I saved a good amount of money and feel so much better about finances with your company at my side. Thank you for all you do!!!

Smooth process and the Ford dealer had high praise for the insurance vendor, great to get something fixed and not cost a arm and leg. There was no complaints from the dealer about the invoice they submitted and had a nice response.

I called to cancel our coverage, even though I sure didn't want to. It was because we were on such a tight budget we were not able to pay our premiums on time. Trish however helped us in being able to extend payment date and be able to keep our coverage on 2006 Chrysler. Again many thanks to Trish for her excellent service.

I wanted to cancel my subscriptions today so I called. The first one was very professional and nice. I've told her that I needed it cancelled but instead she gave me a competitor's quote telling me to take a look at our quote and tell us if it's okay after lecturing me about subscriptions and why it's different. My second one was a pain. I called because again, I WANT IT CANCELLED. The fellow then proceeded to lecture me, in an annoyed tone I might add, about why others are different and proceeded to ask me about more info about my new policy (I got one from another company which is cheaper with the same coverage). I kept telling him that just want it cancelled. He then proceeded to argue about not cancelling it (he was giving hints) and kept putting me in a spin cycle by telling me the same explanation over and over as and tried to bully me into staying.

The initial contact person was good and Lue know his profession. And the coverage meets my standards. In addition, I have seen the CarShield commercial on my local station and they were quite educational and knowledgeable. Please keep the public informed.

Ryan was great! He answered my questions and provided the information needed. The customer service was fantastic. I wish every business was as pleasant of an experience as this one. I will recommend CarShield to all of my friends and associates.

I thought CarShield was good so I went with them. I did my first claim last month. When they found out what needed to be fixed on my car, they got the paperwork. However, they only pay for some parts and they don't for some parts. I didn’t approve of that because I thought all of them were covered on my warranty. I didn’t like that at all.

Easy and not too much pressure when canceling. I truly thank you for having the tech about to speak with me to have a good conversation with. John explain how everything works. Appreciate all those things that you've done. I have a massive truly thank y'all for everything.

I always purchase an extended warranty even on a brand new car that I bought. I was due for renewal on Subaru but I went to a third party, CarShield, because they gave me a better offer. I had a good experience with the protection specialist that I spoke with that's why they sold me the policy. They also explained the coverage. The payment is an automatic charge on my credit card. I didn't realize it was already paid in full. I called CarShield two days ago and asked how come they were not charging my credit card anymore, and they told me that it's already paid. We had to file a claim on a blown head gasket three or four weeks ago. I gave Subaru CarShield's telephone number and they reached out to CarShield and arranged it between themselves. Then they called me and said the head gasket was covered. I would recommend CarShield.

I had an older model car and CarShield was recommended by a friend of mine who has has it. I called them about three times before I asked them to set it up. And each time they were very informative and patient. The amount of the policy that I was receiving was $3,000 and that’s a price for a new car. I wanted to make sure on what I was getting. But they took their time setting it up. I even cancelled it a couple times and called back to reinstate it. They’ve been able to work with me.

My experience with CarShield has been one of the most outstanding service I've had in a long time when it comes to car warranties. Because of my experience I have recommended three other people and two of the three have gotten services with CarShield as well. CarShield does stand up behind the customers and does not allow the customers to be cheated at the dealerships. It's nice to know that I can now go to the dealership and know that I will pay for something one time and one time only because the CarShield make sure that the dealership does the right thing.

The death of my mother/her car, I am now the owner. If and when the time comes for me to submit a claim I am sure it would be taken care of with concern from your company and with much care as well. Thank you again.

My experience was my first and I must say the CarShield Associate was very professional and courteous. I would recommend CarShield to anyone looking for coverage of a high value automobile. CarShield was the first company that I called and the associate made sure I didn't go any further.

Inquired about extended coverage for my X5. Initial rep, Kyle, left a professional message. I phoned back and got Rick who instead of listening to my needs put on the hard sale approach along with trying to scare me into getting coverage. I told him the amount he quoted was unreasonable and asked if there were other options, he said "yeah, your car ends up broken on the side of the road". Super unprofessional even yelling at me when I tried to voice my concern. I asked for a supervisor and was put on hold forever.

CarShield has excellent customer service, once I was connected to a CSR I was able to clear up a small misspelling and retrieve my policy number. Thank you again! I will suggest CarShield to all of my friends.

Great customer, fast and very courteous service. I would recommend Carshield to my friends. Representative is very helpful and very convincing. Customer service for me should be like yours, easy to understand and explains processes and coverage very clearly.

The rate I received was phenomenal, and your agent was extremely helpful in providing the extended warranty coverage I need for my vehicle (BMW Z4). I will recommend your services, to all of my friends and family members, about ease of signing up with your company.

Great company! I just encountered an unfortunate event causing me to cancel my policy. If I do end up purchasing another vehicle in the future CarShield will be my number one choice going forward. I appreciate everything the company has done for me during this process.

As with the previous issue... CarShield handled the issue with no problems! When Toyota Nicholasville called and mentioned the charges. I gave them the toll-free number and my policy number... it was just a matter of minutes until all was settled!

I am happy knowing that I have protection when needed. I have not had to use it yet, but feel at ease knowing it is there. I was treated with respect when checking on cost warranty. You were helpful in letting me make monthly payments.

Service manager from dealership contacted CarShield and in a short time, my work order was okayed and repair had been started. I was very pleased with the problem being handled by the service manager and one of your reps, and the repair was started almost immediately. I picked up my car the following morning and was also pleased with the replacement of the radiator and coolant.

Great customer service and very helpful! Explained everything in a well mannered way! She asked me if I needed anything else before we got off the phone! She reviewed my account to make sure she let me know everything that embedded to know! I appreciate it.

I talked with a lady named Jennifer. She is so nice. If you have any problems or issues she'll help you out. Please ask for her. Whenever you feel down or have someone to talk to ask for Jennifer. She'll put a big smile on your face. Jennifer I rate you 10/10 stars. Best service.

Since I lost my original Mastercard, I had to change the credit card that my automatic payment was being charged to. I called to have this done (since there is no way to do this online) and it was done very quickly and efficiently. Connie was very pleasant and quickly took care of my request.

I had two problems with my van. If not used for awhile or after a few local trips the battery would not be able to start the van. Took it to my dealer to find out why. After many jump and inspections the problem was found. The Alternator was not putting out enough current to recharge the battery. The first time the dealer contacted CarShield the inspector rejected the request for replacement. While this was in progress, the Water Pump started to leak. CarShield was again contacted by the dealer. This was taken care of quickly. Back to the Alternator. After another jump start (by CarShield) the Alternator was finally replaced. No more jump starts required. Ratings were combined (i e. 2 & 4) for this survey.

Good and friendly representative and answered all the questions I needed to know. Took me through all the things the warranty covers. Haven't had any work done to my Cadillac DTS yet, but I know they will take care of my car. Thanks CarShield!

My customer service representative was very helpful, very accurate and very quick about helping me. Did a very good job. Thank you. She was also very nice and patient with me when I asked my questions and she spoke very clearly. That was in itself appreciated.

Great service. A lot of my questions answered. Got a senior discount rate which is great also. Payment is reasonable also. Car can be repaired with dealership or other facilities. Also great looking forward to use plan coverage if I needed right away with no obstacles in the way.

Thanks for everything and for your kindness, and hope you have wonderful day and I'm happy for the warranty of my car and I'll try to recommend you guys. In the future I'll get all my friends know about you.

Honorable people. Good service. Very helpful. Money well spent on this warranty, a lot of nice things come by having this company's very affordable coverage, covered my vehicle from a to z. I am just glad these sort of people are still around in business these days. "Very good people. Keep up the good work".

The customer service representative was very respectful and kind. He was more than willing to find an agreeable resolution to avoid bank fees. Together we chose to receive statements by mail to maintain control over my checking account debits. Thank you.

Again, my only complaint, is that when I say, NO, I do not wish to transfer to another vehicle, I do not wish to be pushed/pressured into doing so!!! We have our warranty coverage established. I look forward to an efficient and speedy refund process. Thank you.

I am appreciative and humbled by the Customer Service Representative that I spoke to. Because I am financially disadvantaged due to completing my Higher Educational goals and can no longer afford my extra security coverage for my 2007 Beetle. My representative showed empathy and listened while I explained my dilemma.

** was very helpful and polite. I called to find out when my last payment was and how many more miles were left on both the contracts for 2006 Dodge Magnum and the 2007 Chevrolet Monte Carlo SS. I was very impressed with the Customer Services and Ms. **.

When the first warranty for my 2011 Impala went out, I started getting all kinds of calls. CarShield gave me the best deal and so I decided to get an extended auto warranty from them. Their vehicle protection specialist told me what was covered and what may not be. He explained everything. One time, I had to file a claim with them because the car was showing different things on the instrument panel. I called CarShield and they said take the car to the dealer and call them back. I did so and the dealer said that there was a worn harness and all I had to pay was my deductible and CarShield would pay the rest. They got right on it and repaired the vehicle. I know I'm saving some time and money. The policy is well worth it.

I am still a little afraid that you will always find a way to not let me use my account. I could not pay for my forty thousand mile inspection, and I do not drive my car more than ten miles a day. It takes me a long time to use the mileage till the next oil change. I hope to make my next inspection, but what happens if I don't? Do I lose all my money?

CarShield values customers' peace of mind. I had a hard time trusting reliable coverage when I needed it most. If you are like me this is the family you trust. I'm so grateful and pleased to have secure coverage and a peace of mind never felt so great. The service is so outstanding and remarkable that I would absolutely recommend to friend and family. Thank you CarShield for the wonderful great peace of mind.

Crystal provided excellent customer service. She was very helpful and informative. CarShield is an exceptional service for owners with high mileage autos. Would recommend this warranty to any of my family and friends for coverage of their high mileage vehicles.

The representative was very helpful in my cancelling of my policy. She gave me all of the info that I needed to get this taken care and assured me that my refund would be put back on my card when it was all said and done.

Very helpful with my questions and in my opinion a good deal. This is my second time to purchase a policy and provides peace of mind. I would recommend more payments in your plans for easier paying. Going from say 24 to say 36 months is a lot easier and since the policy is five years, or so seems to be sensible to me.

I decided to look into getting an auto warranty because my other one ran out. CarShield sent me a letter and the time has come so I called them up, got a new warranty. They take my payments right out of my checking account every month. Submitting a claim with CarShield was pretty easy. The auto dealer did it. I gave them the book, they looked it up and called CarShield up. They said it was covered and that was it. All in all, I have no problems with them.

I'm pleased. Great value and customer service comes first and foremost. I need to have my car serviced and some repairs done especially my brakes and brakes light and I have no doubt that CarShield will help me get it All taken care of. One question though, do you cover front and rear alignments?

CarShield is the best!!! The customer service people are very nice and are willing to hear and explain any questions you might have. And they don't push anything on you that you don't need... Awesome! Special thanks to Mike who made everything fast and easy... Thank you CarShield!

Had an issue with the passenger door mechanism. Took the car to my mechanic. He contacted the insurance and everything was taken care of with no hassle... This was the first time I needed to use the insurance and my experience was very favorable. Thanks.

It was a great experience. If I ever need it again I hope it goes as nice. The customer rep that called me was very nice. It was great that the insurance company was honorable to the mechanic that did the work. I only had to pay my deductible of 100 and the cost of the tow since my mechanic out in South Hampton.

My wife and I are retired and needed the warranty. Carshield's warranty is reasonable and we can afford it. When I needed them, they took care of me and were right on top of things. I used them before and they had to tow my Kia to where I needed to get it fixed. I'm having my car checked out right now and see if they would cover what's going on with it. The auto people submit the claim for me and they really like CarShield. They said CarShield is very helpful and pleasant with them. They check the car out, call CarShield, and then they let the auto people know if I'm covered or not. I will recommend CarShield to anybody who needs to get some warranty on their car.

Saw this added insurance on the television, I called and spoke with a very helpful gentleman by the name of Cory then Curt. They both explained how the insurance works and went over the cost with me. I decided to go ahead and get this added protection for my truck, hope I will not have to use it but it gives me a peace of mind knowing I'm covered.

I called to cancel policy, well, the people were, or seemed to be, most concerned with the fact that I was insured through an inferior company. They are trying to be more competitive, and I will stick with them for now. Time will tell if I have made the correct choice. The ratings list below is based only on the experience that I had today, I have not had an opportunity to make a claim yet.

Got a letter in the mail that looked just like yours saying that I wasn't covered after I'd been paying for premiums for 5 months. Jordyn answered all my questions and eased my mind. I also used your services on another car. Very easy and efficient.

The representative was very pleasant and helpful. I am very satisfied. We will recommend your insurance company to all our friends. The cost and monthly payments are much more reasonable than another company for the same coverage. The deductible is much less.

I'm so happy to have you with me. It makes me feel so good knowing you're taking care of my car. I know I have help on the road and anything that wrong. I love the way the people are so nice and helping to any questions I had. They were there to answer all of my needs.

I like the product and want to encourage my clients to purchase a warranty for the cars that I sell to them. I think that it offers a great value with their purchase. I would like any available materials that you may for me to give them.

Even though our truck had a lot of miles on it, it was still relatively new and I thought we needed an extended warranty to it. CarShield was the first company to talk to us. The service provider and I both filed the claim because I’ve never done it and he knew what he was doing. There were a small conversation and a few short phone calls that we had. It was all in order and it went and the part of the car got replaced. It’s very valuable having the auto policy. We paid $106 and if I had swapped it off the street with nothing, it would’ve cost me $1200. CarShield did what they said they would do and it all worked out. It’s been great and I’d recommend it.

Talking with agent Janine was pleasurable, she got me a great plan and explained everything to a tee and got me a better deal than the dealership. Hopefully I will never have to use it but if the coverage is anything like Janine I will be set. Thanks.

I just sent you guys a long letter about the worker that helped me today. He is great. I wish I knew I had to put it here but the worker like that don't let go. It's customers like me that needs workers like that. I'm not good at understanding this stuff and he took the time for me to understand it and he had me in tears by the end of our call. He got my payments from 155 to 80 a months and told me, "I will pay this month for you." I have never had anymore do something like that for me. It meant the world to me. If I could have hugged him I would have. He is great at what he does. Thank you to whoever reads this and make sure you let your employees know.

Stay away! I signed up for 2 new warranties for my cars. After reading the actual contract I realized that what I was told and what was in the contract were different. I called to cancel and was given a hard time. The confirmation of the prices agreed upon were wrong. I called again to cancel and again received a hard time. It was my prerogative to cancel – you have 20 days. The customer service representative would not allow me to cancel. She kept putting me off. It made me increasingly frustrated. Finally after insisting on speaking to a supervisor they cancelled the contracts which should have been cancelled easily after the first call. I also didn't like that the price kept going down on my original call. They kept adding miles for coverage, etc. It made me think that I was overpaying. Buyer beware. Here they use scare tactics also. For example if you don't have coverage one little problem can cost you 1700$, etc.

Car was repair within 24 hrs. warranty. Info was on file. Problems completed without dealership haven't to notify me into vehicle was ready for pickup. I was thrill to for the warranty company to finally pay for a repair because they had previously denied a couple of repairs.

I signed up with CarShield when my car's four years of protection has expired. The car only has 37,000 miles so it was still qualified for people selling warranties. At first, I checked if CarShield had a Better Business Bureau rating because it was something I never did before. So, there was a risk. But now, I see it was a good move. I only have two choices at that time and about months later, I got plenty of calls from a whole bunch warranty companies. CarShield was smart getting out immediately because when somebody gets a deal then everybody else was blocked out.

Paid out of pocket $500 and ready to discontinue my contract when CarShield gave me good reason to keep my contract...lower monthly payment. Thank you for letting me change my mind to think of future repairs. So I will recommend this to my friends and family.

Everyone has been great so far with purchasing a warranty and questions I had etc. They were friendly and answered all my questions. Although I did not have a claim, if their customer service is the same at that time then this is a really good company to deal with. We Shall see!

Very pleased with coverage obtained. It has truly given me peace of mind because I truly intend to keep and maintain my 2012 Honda Accord over the next five to ten years. I am looking forward to doing business with CarShield.

Easy experience - When I called in, I didn't realize it would be someone quickly attempting to close a deal with me. For instance, briefly explaining the warranty/price and then, 'How do you want to pay?' But, it is what it is. The proof in the pudding will come if/when I need to file a claim.

All of the representatives I worked with were very pleasant. Transactions were simple and efficient. They paid about 1/3 of the bill to replace my water pump and tensioner. Would have liked for them to have covered more, but any little bit helps!

During my initial contact the service representatives were both knowledgeable and friendly. They took my financial expectations into account and were able to provide me with a protection package that was both affordable and comprehensive. All subsequent contact has also been on par with that initial phone call.

I am April **, I've been a customer with CarShield for just a few months now and honestly I have enjoyed doing business with all of the representatives. No matter what type of questions I have there's always a professional at CarShield to get my questions answered and concerns reassured. Thank you CarShield!

We made the call for roadside service. They answered our call promptly. Gave us a reference number and instructions on what we needed to do. All went well. The company returned our call with the information we needed to know. The truck was towed. The company was paid.

Received a call from CarShield. I wanted to know my options. I can think about it and see if I want to become a customer. The pushy salesman wouldn't take no for an answer so now they lost me as a customer. Do yourself a favor. Let people decide when to sign up on their own time. Don't push them... Dumb.

I called to cancel my order and the customer service was very helpful. She wanted to know if there was anything she could do to change my mind and made several suggestions. When I told her that I hadn't changed my mind she took care of the cancellation immediately. She was very helpful.

I'm a new customer to CarShield and have not had a reason to use your service as of yet, but I can say when I was setting up my service contract the person who explained it to me seemed very knowledgeable and was very helpful in answering my questions, I look forward to having a happy driving experience with CarShield behind me.

Great experience with customer service when they help me with my payment plan. I have not had to use my plan yet but love the customer service. Customer service is key in life. Without great service they would CarShield would not have me as a loyal customer. I will continue to use the service long as I continue to keep receiving the great service that I have received so far.

Cancelling due to reduction in income - You are the best. I will be back for sure. Your representatives are so polite and informative. You provide the best service and I appreciate you. I will be back when I have increase in my income. Thank you for offering to work with me on my situation.

Lost original packet. Needed another packet to keep in glove compartment in case it is ever needed. Customer service agent was very helpful to me. I would like to recommend this company to anyone that needed the kind of extended warranty on their vehicle.

Pleased with value and non high-pressure sales pitch from reps. Were knowledgeable and courteous. Did speak to another business prior that was unfavorable --- when I said I wanted to speak to my dealership, I was cut off very quickly. They also helped me to find a payment date that worked for me.

I've been with CarShield for a year and three months now and my experience with them has been good. However, I wasn't sure if they'd get us a rental or not, or if they would pay for it. Their rep was very courteous and nice. He explained everything to me, but I've never gotten the paperwork for it and nobody would give what's the coverage on it. One time, I called their customer service and they told me to go to a dealer. So, I took the car to the dealer and when I got to there, we called them again. But they said to call them on the landline so they can make sure, because they don't want fraud, and that was cool. They took care of my claim, paid the bill and their service was good. Overall, CarShield has been very valuable and my experience with them was outstanding. I like CarShield and I recommend it to people.