CarShield Reviews

You guys will not honor my contract I have to pay cash for my car now. I don't want to do business with CarSheild. You guys said one thing but another. There was a misunderstanding somewhere. Thank you.

Great job in my customer needs also pleased with quality of care. I appreciate in the time they took to work with me on my monthly payments. I would definitely recommend CarShield to others. Thank you all involved in the process.

I called looking to see for a card replacement, found out they do not issue, Brett said he would send out another copy of the contract. He explained all my coverages and Provided the numbers that I need for emergency service. I plan on going out of state and I want to have that with me in case you need it.

I was always told that non-manufacturer warranties were basically worthless when you go to file a claim, and now I know why. After two years of payments and zero claims, I was denied on my first claim. I have owned a Range Rover in the past, and I was aware that the air suspension system on the vehicles was a common occurring problem. It is exactly because of that, I specifically asked the salesperson on the phone, "would my policy cover the air suspension on the Range Rover" and I was told yes. I believe the salesperson's name was Douglas **. I requested that the company pull the taped sales phone conversation, and call me back... which they failed to do.

I took my vehicle to my local Toyota repair shop. I gave them my CarShield warranty information so that they can get it approved. Apparently my repair was denied because the parts were $500 more than they wanted to pay. American CarShield wanted to send Toyota an A/C compressor and clutch that costs under $300. I called all the auto parts stores in my area and all were $460-$600 range. I assume the parts American CarShield wanted to send are used or very poor quality. They (CarShield) want me to pick my vehicle up at Toyota and take it to a different shop. I have to go through the whole approval process again.

Luke was amazing. He helped me in such a way when I felt discouraged and was ready to cancel. I do not want to cancel anymore but I do believe that Luke assisted me in the best possible way. I wish there were more people like him.

I had to cancel my policy because of personal reasons but CarSheild had no issues or problems with that. They were as pleasant when I cancelled it as when I first started my policy. They are a great company and I would recommend them in good and bad times.

Change Deduction Date - My funds would not be available on the 20th of June. The customer service representative changed it to the 29th of June for me just once, all in a matter of seconds. Fortunately, I have not yet had to use their services yet, but it's very comforting to know that when I have to, CarShield is there! Thanks CarShield!

Great company, always polite, always helpful. Great representatives and cust. service that work there. They have covered 2 of my major repairs in 6 months, one being a transmission. They worked directly with my dealership at Lexus and helped me save money and headache. I will never go without coverage again.

I was late on a payment due to breach of account at my bank. My customer service Lady was awesome and very patient. It actually help me to not worry about my warranty with you guys “CarShield”. Thank you for a great warranty. I have a great truck and now I have a great warranty.

Representative was very helpful and made several suggestions. He was very knowledgeable about product and convinced me this was a great choice. Representative had a sense of humor also. He got me the best deal I hope.

I have been harassed by this company repeatedly at home and at work for several years. I have repeatedly told them I am not interested in extending this warranty. They have now started to contact my underage son. I do not know how they obtained his name and cell number especially since he does not even drive! This company is horrid!

Many commenters do not seem to understand the role of CarShield (CS). CS is an agency whose purpose is to pair a person up with an extended warranty contractor that best suits the buyers' needs, based on car age/mileage, and what they can afford. In that capacity, CS is a benevolent, knowledgeable, and customer-oriented company. CS does not pay for the repair of a car but should an agency fall shot of CS's standards, they will go to bat for you against the agency. They offer a service and do so very well. I can certainly commend the salesmen, I dealt with for honesty, candor, eloquence, compassion and understanding. In particular, I will mention both Bryce and his account manager Kirk who were impressive young men who are impressive intermediaries.

This company and the staff that take my calls have gone above and beyond what I ever expected to make sure I was able to stay covered even during some challenging times. Even when I had money stolen from my bank accounts a couple times this year, the employees made sure I was able to work with you all to keep my service.

I was very happy with my experiment in dealing with your company and was pleased to hear from your company that I could use your company to cover my car before my service run out. Thank you very much for continuing services. I hope that in the future we can work together as always I good standing and be happy with the outcome.

If you need a warranty on your vehicle THIS is the company to choose. My service representative, Marlita **, was simply delightful. She was completely competent and did absolutely everything she could to make sure I received the coverage I needed, no more and no less. This, and at the very best price, with all discounts for which we qualified. Thank you CarShield, and thank you Marlita.

My experience with CarShield was all good. When I had a claim for my air condition they gave me no hassle. I picked where I wanted to take my car to be fix and the company had no problem with them paying my claim. You can’t go wrong with CarShield. I will recommend them to anyone... Thanks!!!

Very nice and polite. Would recommend CarShield to anybody else from what I encountered today. Probably would be a good place for employment too. So far no complaints and don't foresee any. Very pleased so far. Actually took out coverage out on 2 automobiles so I believe I am covered well.

My car started whining and I had to call for info on how to get it fixed, they were extremely helpful in solving my question, I would highly recommend car shield to my friends and family. Thank you for your assistance CarShield.

I am a woman who knows little to nothing about cars. CarShield offered me the best deal financially for my car. They helped me understand what they were offering and how it would benefit me. The agents were steadfast and efficient in getting me all my needs. Their service is great! Highly recommend them to anyone.

I recently purchased a policy of the company and so far everyone I’ve spoken to you has been very helpful and went out of their way to make sure I was happy with the answers they gave me. I would definitely recommend to my friends to check into a policy with you.

When I have a problem with my account. CarShield customer service representatives always make it right. They are always professional and patience of my time. I feel great to have warranty on my vehicle because I trusted CarShield to take care any problems. Thank you!

After hearing the ad on the radio I thought CarShield would be a good idea to have so I purchased a policy with them a few years ago for my Chevy Impala. My car met all the requirements. About 8 months after I purchase the policy I felt my transmission starting to slip. I took it to my local shop as I was instructed and waited for the adjuster to arrive. They showed up about a week later after I was done without my car the whole time. The shop gave the adjuster the keys and he left with my car for about 2 hours.

Shield. DISAPPOINTED WITH CARSHIELD'S SERVICE, MY TRUCK IS A DODGE DAKOTA 2005. THE ENGINE HAS BEEN MISSED FOR X REASONS, in the workshop where it is told me that it was because of a spark plug that made an explosion inside the engine. I really do not know what could have happened, but what hurts me the most is that I did not cover the repair or replacement of my engine. I take 12 days without a car asking for it. They are taking me to work to not make you spending a rental car to CarShield and waiting for a good answer from them, for now at the end to say that could not cover the repair because the engine that damaged the engine is not part of the coverage and cannot do anything. That great disappointment with that extended warranty security is the worst, should remove the commercial on the tv and do not deceive more people like I who confident in the coverage service.

When I purchased my vehicle (almost 2 years ago) I also purchased an extended warranty. I haven't needed it in the last 2 years, thankfully. Recently I started getting these letters in the mail ''personal & confidential, Open immediately". Well this morning, on my way to work, I opened the latest personal & confidential letter as it said ''open immediately''. The letter stated it was time to renew my extended warranty. Now, given that it was 2 years ago when I purchased my initial extended warranty, I had no reason to believe this letter was the crock of crap that it turned out to be. I called the number listed on the letter, I spoke to the first rep, who ended up passing me off to another rep who kept telling me that my prior extended warranty had expired and I needed to add this one. (I kept telling him I purchased this service at the dealership.)

I purchased CarShield 1 year ago. I had 99650 miles on my vehicle. All they asked me at purchase, was if anything was wrong with my 2008 Hummer H3, and there wasn't. I am a 100% Vietnam Disabled Veteran that uses a mobility scooter with a lift on the back of my vehicle. I made an appointment to do the 100,000 mile service but my H3's transmission started slipping before my appointment so I had it towed in. Mileage was 108500 miles on the H3. I had everything checked with an oil change and all fluids were ok and full 2 mos prior.

I called Carshield after seeing them on the TV. I requested a quote and sure enough they called me 5 or 6 times after I submitted my information online. I spoke to a call center agent and he gave me a couple of options and I told him that I simply wanted to think about it. So, then he had me speak to the account manager and the account manager was very pushy and aggressive and wanted me to sign up over the phone. I told him that all I wanted was to gather information and then make an informed decision at a later date.

When I bought the car, I only knew of the dealership warranty. Then I received a phone call two months before I purchased stating that the extended warranty has expired. I kept getting phone calls soliciting me to buy one so I researched and found CarShield and I'm quite pleased with the service. The customer service rep helped me in trying to figure out what’s covered under my policy and how it breaks down. And then, the representative who took my claim walked me through the process and filled me in with all the information that I needed that they could possibly provide for me and I was satisfied with that.

I purchased a CarShield warranty because I had invested more than $5000 in repairs for my 2010 BMW 335d in less than 11 months. I made it clear to the representatives that I wanted everything possible to be covered. After having my warranty for nearly 3 months I began to get an annoying oil burning smell from my vehicle and my A/C went out. I took my car to the BMW dealership and they informed CarShield of the needed repairs (oil leak on intake manifold, blower motor needed replacing and turbo hose had a hole in it) before the day was over but for some reason it took CarShield more than 4 more business days, 6 days total, to reach out and inform me that they would not cover replacing the manifold. It then took them another 7 days to tell me they would cover the blower motor fix but not with genuine BMW parts and wouldn't pay for BMW certified labor, and they would not pay to replace the turbo hose.

When I first signed up with CarShield I informed them about the reviews I read but silly me I still try giving them a chance. I explained to CarShield representative that my mileage on my car wasn’t in mileage and it was in KM and I only went by the estimated mileage on my dashboard from my oil change. I also told the customer service representative that I was not 100% sure what the mileage was when I signed up. I never received a contract in the mail and I called several time and asked can they emailed me a copy and I never received it, I had to called twice this week after a month when I finally received the contract through email. I went to my mom house and my car wouldn’t turn over, called them. They told me to call roadside assistance, and so I did.

We wanted our vehicle to be covered. We did a quick search and found CarShield. I misplaced all of our paperwork but they were able to forward everything to us when we needed to use the service last month. Everything went great. I would tell a friend to get an extended warranty because it was totally beneficial.

CarShield called and gave me the best price for the service contract on my vehicle. I filed a claim over the phone for my vehicle's engine and they told me to take it to the dealership. They gave me several places, but I wanted to take it back to where I got it from since they did the work before. My car was there for two weeks before they even got the approval to go ahead and fix it but the deductible was fine and they were great. I had a good rapport with them and everything was just wonderful. They gave me a 2018 Cadillac to drive so that was good and I would recommend them.

CarShield is a waste of money. They get on false advertising. They tell don't worry about major repairs, when a major repairs to come up, "We don't cover that." The money I spent on CarShield I could have bought a new car because when I need them to my repairs to my car they don't cover that. I had to pay for my repairs to my car. Get your money back. They don't cover anything. It's a scam.

I had a warranty on my car, but when it ran out I didn’t get it renewed. I had seen CarShield and I just got with them. Their certified vehicle protection specialist explained to me the different packages and I picked the package I wanted. They ran down to me how everything works and I was satisfied with them. I bought into it and pay every month for my package, and I’ve been with them since last year. When I made a claim, the only thing I didn’t like about it was they gave me a week for rental, but my car wasn’t ready in a week so I had to pay the rest of the amount out-of-pocket when I had to keep the car for another five days. But overall, they took care of the bill and I couldn’t ask for any better. And if someone asks me about CarShield, I'd tell them that they're still cheaper.

I’ve had good experiences with CarShield. I had AutoAssure before and they didn’t cover things that CarShield covered, but yet I was spending the same amount of money. It prompted me to get with CarShield then. They are a lot better. I had called in and CarShield's representatives explained everything to me. They even matched the price of AutoAssure. And they told me when I would be able to file a claim if I had something that happened. Also, they told me that I had 30 days to figure out if I did or did not want the plan and if I wanted to upgrade. They were pretty nice. I call in to do my payments as well because it’s cheaper that way. I also like that they told me not to pay it off, if I wanted to, in one lumpsum payment. I’ll be calling in today so I can make my payment, and I like that they’re quick. I give you my credit card number, and it’s done. So, I appreciate that. With AutoAssure, it took so long to have to do so much.

I got a certified pre-owned car and I wanted an extended coverage more than what it was automatically coming with when I purchased it. A guy from CarShield called me and the price is right for the amount of extra coverage and the quality of coverage that I was getting. It was basic coverage and most things that could happen mechanically on the car. The guy knew what he was selling and he gave me the rundown. I had to squeeze a couple of extra years, and I made him put more mileage. We finally negotiated on a little bit higher mileage and year coverage. So, he was willing to work with me a little bit based on my needs.

I didn’t have a warranty on my car and I planned on keeping it a while and wanted to make sure I had a protection. I called CarShield, they gave me a price, I said, “Okay.” I had work done on my car a couple of weeks ago. I called in, talked to customer service and told them the car broke down and I need to get it towed in. They said, “Okay. Someone will be with you in an hour or so.” I had a couple of different tow companies that did call me back and said, “Hey, we’re not gonna tow for those guys.” So, I kept calling and on the third time they got it right. They called the adjustor out and then he took care of the stuff I needed. CarShield did what they said they were gonna do so I’m satisfied with them.

I had a service contract on our car when I first bought it. The previous warranty company I was with only covered up to a certain amount of miles so I went shopping for a different company and I found CarShield. CarShield had the most reviews over any of the other companies. It was just that as far as what it covers, CarShield covers less than what I had in the previous company. Other than that, my experience with them had been fine and they seemed to be easy to work with. The warranty was more expensive than I thought it should be. But customer service remedied that when I called back to pay the account in full instead of doing a monthly payment. They lowered the price to give me a discount so it came down to where I thought it should be.

I spoke to them to get a quote for coverage for my car. These people are a fraud. They say they will cover cars under 20 years old and under 275,000 miles. My car is 15 years old and 203,000 miles. They told me they would offer me a discount plan and not a warranty coverage plan that I am asking for. I am good on this, False advertisement at its best. I will be contacting a class action lawyer to look into this. Please remove me from your calling list and email list. Do not contact me anymore.

Most of the factory warranty on my vehicle had run out and despite its age, I could still get coverage on it so I got a service warranty. I got calls from a couple of different places but I’m glad I got the extended warranty from CarShield. It only took a month for that coverage to kick in and I've only had to use it once. I called the number, spoke with the people at the dealership and everything was taken care of promptly. I brought the car into the dealership because I was hearing a noise and the low tire sensor was going off. It turned out I had a flat tire and they explained to me what was going on with the rear end of the truck. I had a problem with the bearings in the rear axle. That was no longer covered under the factory warranty and I told them I have an extended warranty.

CarShield called me shortly after my service contract run out. I liked their service plan because I got 100,000 miles and it seemed like it covered a lot of stuff, so I signed up with them. Their sales reps were very cordial and they laid out the payment plan options, the cost of it, and the life of the service. They were also pretty responsive in sending me information and confirming everything when I decided to get it.

My husband used to fix the car when there was something wrong, but I'm a widow now and repairs cost money today. I'd seen CarShield on a commercial and I kept thinking about it. I called my son and told him that I wanted CarShield for my car, and he agreed. A very nice rep from CarShield came to my house and he explained everything to us. He said I could pay the whole thing or make payments but I told him that I couldn't afford to give everything so I preferred to make payments and he said that was fine. He understood and I was happy with it.

I didn't have a warranty on my car and it had a lot of miles on it. I called CarShield and their rep asked me a couple of questions. I told him what he wanted to know and he gave me the warranty that I got. He said CarShield pays for the motor, transmission and all electrical. He got electric motors for the winters and he said they'll pay for that too. It was cheaper and better so I tried it. So far, it worked out good. I still owe them money but I'm paying them every month.

When I purchased the warranty I specifically asked if they replaced parts with used parts or if only new parts were used as I had a friend who dealt with a warranty company that put a used engine in his car that had problems. He assured me over the phone that CarShield was a reputable company that used only new parts to repair vehicles. Well, my vehicle needs a transmission and I now know that he lied to me and CarShield will only put a junkyard transmission in my vehicle. Buyer beware I guess.

Everything was handled pretty good by CarShield for the most part. However, I didn't really like the fact that the rental was only for six days. I had a major problem with my vehicle and I ended up coming out of pocket paying for a rental. That was what was in the contract so I can't dispute it. But I felt like I should have been offered more days depending on the severity of what I had to have replaced and everything. Nevertheless, I would tell others that CarShield is a good company.

CarShield contacts me at least 5 times a year to sell one of its ridiculously plan. I never intend to buy one but purposely waste their time. As a mechanic I know the promises they make are not true. They would go broke if they covered everything they claim. This is one of those things that if it sounds too good to be true... run away!!!

My 2011 Equinox's warranty ran out, so I had to get some extended warranty. The rep from CarShield was very friendly and explained very well. When I had an incident where we had to replace the motor in my Equinox, we were way down here in Georgia and CarShield was way up in Chicago and they had to ship the motor way down here. The dealer that I took it to filed for the process and it took a little bit of time to get it going. The process took about a month to be completed. One time, it even got lost, but once they got the motor down here, they did all right. I haven't had any more trouble with my car and it seems to run good. I appreciate CarShield and what they did for me.

I bought a truck with 30,000 miles on it and it's been dealer maintained and I've had a couple small repairs like a water pump. I put 100,000 miles on it in the first two years. I was getting high on mileage on it and my previous warranty had expired so I decided to get a new one. I got CarShield and it was easy to file a claim. I took my truck to the dealership, then the dealership took care of the CarShield correspondence. Someone from CarShield came out and did an assessment. And then CarShield replaced the engine. It was quick. My experience has been great so far.

My vehicle stop moving while in gear, I had it towed to an authorized Nissan dealership, which diagnosed my vehicle as having a defective transmission. Carshield refuse to cover the diagnosis because they stated it was an electronic issue in the TRANSMISSION, which caused the transmission to become defective. And the dealership stated that it was a defect in the transmission that caused the electronic parts in the transmission to fail. Regardless the transmission failed which was supposed to be covered in my warranty plan that Carshield is refusing to cover. I would not recommend Carshield to anyone because of their immoral business practices.

I was looking for somebody for a warranty. I needed one on my car since mine had run out. CarShield was recommended to me and I looked online to see their rating. My experience with them was pretty good. The vehicle specialist explained everything and broke everything down to me. Recently they fixed a problem that I had on my car. My lifters and camshaft had messed up and I was covered on that. I had to wait a little while because they have to send an assessor but other than that, everything was good. I just had to pay my deductible and that was it. That was like a $1,300 job.

My Audi A4 was about to run out of factory warranty. CarShield's reps told me about what is covered and what is not in their extended warranty coverage. Buying the warranty was easy and it was straightforward. Submitting my claim went smooth. They're responsive and they were quick to get on my issues.

CarShield has refused to complete their part when it comes to repairing my wife car: So far $1800.00 in car rental fees, $110 in towing fees, and now accumulating storage fees from the repair shop. The operators at CarShield are useless when it comes accomplishing any progress in the process of repairing vehicles. I don't even know why they are in this business. Car currently sits in pieces at repair shop due to mandatory tear down for further diagnosis and inspection that was ordered a week ago (3/29/2018), and today 4/5/2018 I was told that they could not authorize an inspector to come and inspect what they wanted to inspect.

I liked what CarShield said on the phone and I decided to use it. Our experience with them has been pretty good so far. We have used it a couple of times and it was very good. Our interactions with their representatives were very good.

I’ve seen CarShield on TV and based on the commercial on at the time, I went with them. Their reps were nice and kind. Their knowledge about the product was okay. Also, their vehicle protection specialist helped me get back on the road again when my car broke down. I had my car towed to where I wanted and the repair shop filed the claim for me. I put my gear in Park and Drive, then it locked up. I called them and the guy there took care of it for me. The cost has been okay. I let them take it out of my check. CarShield's people are good and the service has been great. I'd tell friends that they need to get that protection.

The representative was easy to speak with and very knowledgeable about his job. He understood about being on a tight budget and was able to help me up immensely. Great job and keep up the good work. Chase ** you did a fantastic job. Thanks for looking out.

I hate writing this review. I've researched reviews on Carshield now and I've discovered there are 2 stages with very similar reviews. The first is of the ordering process. It's positive (like my own experience). The second is of those trying to have a claim paid, those are negative (like my own experience). I can pay to have my vehilce torn apart to see if the repair is covered and if not I'm responsible for any and all cost of the teardown and repair or simply putting it back together.

Very good as always!!! Thanks. I had two other vehicles protected by CarShield and was very pleased. Thanks again. I am still pleased with your services and would by all means recommend you to others. Thank you and thank you! I am looking forward to doing business with you in the future!!!

Gorgette was a great help, she helped me explain all the details in a way to help with parts not covered in my plan, thanks CarSheild and Gorgette. Several people went back and forth with me on the phone, but quickly realized someone was not in the right mind and quickly cleared all my worries up.

I initially called to cancel my payments altogether because financially I am unable to maintain the obligation. The young lady I spoke to was very much interested in not only assisting me in the situation but also maintaining coverage. She was able to get my payments lowered substantially enough to where the burden wouldn't be as great while maintaining my coverage on such a vital lifeline as my vehicle. She was an absolute delight to speak to.

My father was sold this policy and was told it covered bumper to bumper since my car was 4 years old. Supposedly covers drivetrain. My front wheel bearing is going out. Took it to a dealer who verified this and tried to file a claim. Ford dealer is stating on a 2013 Ford Escape that the wheel bearings are part of a drivetrain. CarShield/American Auto Shield is denying payment calling it a suspension problem. Luckily, my dad and husband will do the repair since Ford wants $500 to fix it ($42 part). I would pay the dealer had I not spent over $600 on this insurance that doesn’t pay anything. My father is canceling coverage on both vehicles on our policy and disputing payments made to the bank for services not delivered. Horrible company full of liars!

Dairyland was my company and I was looking through different insurance plans and I looked at CarShield’s plan and I liked their plan too. My idea was that I pay so much and they pay so much, and if I get an accident and it’s not my fault, insurance is going to pay for everything. I liked the policy and CarShield is a fair company and I wanted to deal with them. I wanted to overcome all the obstacles out there to prevent myself from getting in an accident. Their cover sounded right to me so I got it and I’ll work with it. My vehicle is my line to go to work and to come home. I did the setup process online and the person that got me to them is my brother. He was also the one that did all interactions for me.

I was very impressed with all the coverage I’m getting for the price I will be paying monthly. I only wish I had heard about CarShield 9 months ago but better late than never. Thank you for the representative Deanna.

Clarity in the conversation cleared up any confusion I had. I wanted to cancel the policy but realizes it was cheaper to keep it in the long run thanks to your customer service team. I would recommend CarShield to my family. Thank you.

I called about 4 days ago looking for a extended warranty because I just purchased a used car. And after hours of reviews and looking at what was best for me I thought CarShield sounded great, until I got a very very pushy salesman who was very rude and wouldn’t let me speak or hardly talk. And at the end said, "Well if you don’t sign today your loss," I tried explaining I would like information in writing to look at and study for myself. He replied, "Well I told you what you get," so I am like really you want me fork out money for something like this without anything in writing saying what I get before I sign!!! So CarShield if you like my business and anybody else’s first fire this guy and second get in touch with me and provide me with simple detailed information about what is truly covered in writing and let me make my decision without a rude push salesman who acts like he’s selling timeshares in Vegas.

The agent was straightforward. Gave me the total amount along with the down payment amount and how long the coverage is for. The agent also gave me a very good deal on the down payment because I was unable to come up with the total down payment.

When my factory warranty expired, I started using CarShield. It has been such a long time ago when they called me, and if it was not for them calling me, I would have never known about them. The knowledgeable sales rep told me his offers, how much it would cost compared to other warranties and what it would cover. He told me how much I could save off purchasing the warranty.

I was ready to cancel service, until the representative helped me see the benefit of me keeping it. I was helped with a better price for my package and I was told again what all the benefits of keeping my package would be.

Representatives are always very customer friendly and satisfied me with great satisfaction. I recommend CarShield to everybody I know. This is a very good plan that saves me lots of money when I experience problems with my vehicle. This is an extended coverage every vehicle owner should invest in.

The customer service here is great. There is no sale pressure and the rate is unbeatable. My representative was able to answer all of my questions and her supervisor was able to confirm everything. I have no regrets and will continue to do business with this company as long as possible. I would recommend their services to all of my friends and family.

I spoke to a service representative regarding the changing my payment arrangements. Payments will come out of my checking account on the 16th of every month, starting April 16, 2018. I gave her the reason why I had to change it and she understood. So I was extremely satisfied that it was changed.

When I purchased the car, the guy from the dealership said somebody will write, but he didn’t say who it would be or from what company. But then I started getting letters from CarShield saying, “This is the final attempt. Your car warranty is running out and you should protect your vehicle.” I wasn’t looking into any company and I don’t know how they got my information but decided to go ahead and use CarShield. The vehicle protection specialist was doing his job and he told me that I could ask him a million questions if I have to. So, I kept asking him and he provided me answers. He was great and he was telling me about the product.

I had a bad experience with CarShield Company when calling in March 2nd 2018 to pay my monthly payment. I decided to pay my monthly payment early because it was not due until March 3rd 2018 when I called in March 2nd to pay it early and to have my car towed to an Auto Repair Shop of my own kind the same day. I need my car fix because I didn't know what was wrong with it. All I knew was it would not start. So they told me that it was my timing belt and that my timing belt on my 1998 Honda Civic Lx was broken and that CarShield wasn't going to cover it and that I was going to be responsible of fixing it myself. They sent out an inspector to the shop to inspect my car and that's when they gonna try and say I already had that problem prior to me putting my car in the shop.

My experience was a very good one. The young man named Rick was very pleasant and knowledgeable. He answered all of my questions and did a summary of all transactions. I would recommend my friends to CarShield. Your employee did not give up on trying to sell me on CarShield. Hats off to that young man.

Very very happy with the service and ethical ways. Very good customer service and offer. Will be very happy to go back to this company when needed. They worked well with my needs and requests. This company is tops. Very happy.

Great agent experience. Agent was very patient as I tried to figure out if I really needed a tow. I have only used it a few times already and I am super satisfied so far. My first experience was just as rewarding even though I was calling the incorrect phone number, the reps were very kind and knowledgeable.

My experience was great and helpful. I hope to do business with CarShield for a long while to come. I like the package. It is something I need right now. It keeps me worry free that if something goes wrong I am covered and can get assistance when I need.

My talk with the representative was wonderful but I have not had experience with the coverage yet. I believe I will be pleased. Thank you. In further notice I will let my friends and family know about CarShield So they will be covered by a good company.

I received a call in response to an inquiry I made online for a warranty. I explained that although the deal sounded good I couldn't commit while on the call, that I would need to do my due diligence. The man was ultra aggressive, reminiscent of a "timeshare closer" (the guy that comes in at the end and makes you feel stupid for not signing up). When I explained that I might purchase the plan but not today, he became rude, saying, "If you knew you weren't going to buy, why did you keep me on the phone all this time?" I then remarked, "I'm sorry but you just completely removed your company from consideration." I didn't catch much else that he said, but he never stopped talking. My input was largely irrelevant during the conversation. The call was at 12:18 pm and came from 636-542-5794. Unfortunately this call was such an experience that I would never consider the company, regardless of price.

Instruction book - I was sent a new one right away due to the fact I haven't gotten the original one they sent to me. The customer service rep I spoke with was very helpful and easy to talk to. She also answered all my questions and helped me with the change of my payment due date.

I saw an advertisement for CarShield on TV, and I thought I would check it out. After all, they said I could get a free quote so why not, right? I entered my information, and within a few minutes a representative of CarShield called me, as expected. He confirmed my information, and then transferred me to a sales rep by the name of Matthew. Matthew started off nice, offered me a quote that I was not going to be doing so I turned down the offer. I told him a couple concerns and he offered a second quote. I tried telling Matthew multiple times that I was looking for a quick quote so I could do a little research on my own to determine the best option for my budget, and even if I could budget it. Matthew ensured me that this was in the best interest of my budget, but he was not interested in letting me actually determine my budget.

CarShield was very respectful and professional and they took my concerns in to matter and got a plan to fit my budget. It's a month to month plan with unlimited mileage and it covers all my electrical system which is what I wanted. They were prompt, respectful and gave me protection I can afford. I got roadside assistance and rental car coverage also. I would recommend this to my friends and family.

When the account was established, I knew that the automatic billing withdrawal date would be a problem. I was advised to call customer service before the withdrawal date and they would take care of the problem. I called yesterday, it was handled in a very polite manner. Thank you for that.

We have two cars warrantied with CarShield. My daughter Erica bought this warranty for me on another car as a gift. I don’t have the other car so it's still in Erica’s name but I'm the guy who pays for it. CarShield did right the first time but now, I don't know what they got going on over there as dealing with their customer service team was horrible. Instead of putting a rebuilt motor in the car, they got a motor from the junkyard that was supposed to have 30,000 miles on it. We’ve been driving the car for about three weeks and now, it's leaking oil again. Also, they're saying that they're not going to cover the rental car.

I have always had a great experience in dealing with you. Customer service was always polite to me and very helpful with all my questions. I would recommend your service and use them in the future as well. My wife also uses your services and is very pleased as well.

Purchase of a service contract for my 2011 Jeep was handled very professionally. Would recommend CarShield to family and friends. Have ease of mind knowing that if major repair is required have a vehicle service contract with CarShield which will assist with cost of any major repair required for the next 5 years.

The company was very helpful!!! I would recommend a friend, family member to CarShield if they ever need service to help them with their car. CarShield will help you in whatever way they can to fix your vehicle if they could fix it that's why I choice it so I know it would be helpful to others. Thank you.

I was struggling financially & thought I'd have to cancel my coverage. CarSheild helped me keep my coverage with manageable pay schedule. I have less stress dealing with payments. The suggestions and pay schedule has given me more confidence to keep my coverage.

After reading a lot of reviews about Mercedes diesel, purchasing a service contract seemed like a smart move so I got one with CarShield. One time, I was on vacation in southern Maine and the car was towed and it had to stay at the dealer so that CarShield inspector could look at it. CarShield wouldn't do it with photos, Skype nor FaceTime. The dealer was willing to do everything. She wanted that car out of that shop because my car is a diesel and when there's a problem with the BlueTec system, it winds down to so many starts. When you get to the last start, the car is basically a brick and has to get towed. So, the car was in the service bay, dead.

The service contract I had with the car had expired. At that time, CarShield stood out because of their price. When I was about to purchase my warranty, my questions were about how much I am going to pay and what CarShield would be covering. They told me that I'll get the whole book, which I was expecting in the mail. They also told me that I had to download it so I did. I was able to save it at the office and it came in handy. However, they didn't cover tires under my warranty. I remember when I purchased my car, it was right during winter. There was so much salt and we had potholes galore. With my car being low, I tried to avoid it. But many times, you just don't.

CarShield replaced the first warranty that I had. My first claim with them happened on a weekend and that put my car out of commission for five days. The dealership handled all the claims process for me so it was simple. I was also very pleased to know that everything that needed to be replaced was taken care of and I didn't have to pay for it out of my pocket. I feel very secure that the car is running fine and I hope that for the next couple of years, I won't have to worry about anything else other than the normal oil change and the other things that need to be done. I would tell my friends that CarShield had a good agent who convinced me that I should use them and I'm very contented that my car will be taken care of for a few more years when there are problems.

I did some research and CarShield seem to be better in total than some of the other ones. Their sales rep did a good job. He gave me the information I needed and we went from there. My car was a 2011 and only had 40 some thousand miles on it. But the warranty carried me through a 125,000, as I ended up trading the car to a new one. I then switched my CarShield to my other car. But CarShield wasn't very good. They tried to tell me that my repair was a preexisting condition when I had it at the dealer but my service records didn't show any of that. I talked to the adjuster supervisor and then they ended up approving it and worked it out with the dealer. I had no problem after that and the quality of the service was fine. The whole process took about a week and a half. Other than routine maintenance, everything is covered by CarShield.

My other service contract was about to run out so I decided to get another one and called CarShield. They explained everything to me; what they would do and how the coverage was. I also asked questions, and they answered what I needed answers on. I have a Ford and I took it to a Ford service company when I had a problem with my motor. They took care of everything for me with regards to the claim. I knew CarShield could take care of it, but I called to check on it. Having CarShield's coverage is a good thing to have because they help me out. When I had a problem, they didn’t mind paying whatever had to be paid. They also reimbursed my money for things I did on my car. And so I’d tell friends that if they ever had a chance to get CarShield, then get it.

I called them with my 2003 VW Jetta TDI to have covered. ALL of the agents I spoke with were very friendly and most helpful. They managed to get my coverage and payments to an amount I can afford. (On top of that, they had a great sense of humor and never made me feel pressured.) I can't provide a receipt b/c the transaction was made by phone. FYI, you can pay by credit card and you also are able to pay-by-check over-the-phone, if you like. If you're looking for a company to go with, choose CarShield! (I only wish I could've given them 6 stars...)

They done a great job. Price was good. No problems when I needed to use it. Customer Service was always helpful and kind. A good company to use. Will use them again when I need them. Was willing to work with you on cost.

Four wheel drive stopped in the middle of driving so I drove it to Continental Transmission shop and they said, "You have great coverage with CarShield." Also they smiled and said, "You are in good hands. Make sure they give you a good rental to drive as it could take a day or two."

The adjuster that CarShield was supposed to send didn’t come when he was supposed to. The first time he had a car accident and the second time, he was on holiday. So the car remained in the shop for almost three weeks and I needed to get a rental car. We were not supposed to pay for the whole rental car but I ended up receiving not even half of what they were supposed to pay. I was billed with $1,500 and the reps I spoke with on the phone said they were going to pay for it. I wasn’t told that they were only supposed to pay for six days. Apparently, I should’ve read the agreement first. If I knew that they were going to bill me for the other days maybe it would’ve been better if I stayed home and not work at all. So I would recommend CarShield to others but I would advise them that whenever they are supposed to get a rental car, they should really look into that and ask CarShield about it even if it’s necessary to call a couple of times.

I was at home when I saw the CarShield commercial come on and I thought that the service is good so I called them and tried them out. My interactions with their reps have been great so far. The first time my truck broke down on me, I had to call a tow truck. CarShield sent it out to me and everything has been great so far. I've had a few issues with my truck and all I do is call them and I've never had a bad experience where they say, "No. We can't do that" or "We can't do this." It's always been 100%. If something was to break down, CarShield will be there for me.

Crystal at customer service set me and wife in an awesome 4yr plan 125,000 mile warranty. Couldn't turn down payment plan works for us. So far so great the service I've noticed since applying. Looking forward to being a satisfied customer.

We decided we needed the extra warranty so that if anything happened later with the car, it would be covered. The CarShield CS reps were professional. We had a problem with that car before and it was over the weekend. We needed to have the car and we didn’t want to drive it like it was. When we spoke with the people at the dealership they said that the place was closed. But we told them that we had to get it done so they fixed it. After the fact, we found out that CarShield only covered $250 of the cost because they didn’t get the call first. We weren't happy about it, but that was written in the contract and it was very black and white.

I was concerned about making sure that my car was going to be protected for the next several years because I wanted to keep it for a while. Also, I would rather make monthly payments than spend too much money on car repairs. When I talked to the nice people at CarShield, I liked it. It was a nice company and they have good service. They convinced me based on the information they gave. Filing a claim with them was simple. I called CarShield and drove the car to Volkswagen which they said they worked with. I didn't have to do anything. Volkswagen called CarShield and explained what the issue was, then they sent a technician. The technician checked and he contacted CarShield back, then I called CarShield again and they said my claim was approved.

My prior extended warranty company had horrible service. I had something that needed to be repaired and they didn't cover the service. I called CarShield and I liked what their rep said. I even gave him the information about the tire work I had done and he said it was something that they cover 100%. So, I ended up switching. Everybody at CarShield was very courteous, and the process of signing up was very easy and seamless. My second interaction with them was good, too. The guy was prompt with calling me back and keeping in touch with the dealership, and even my dealership was pleased with CarShield.

I needed to lower my payments and they worked with me. Great customer service, answered all my questions, repeatedly. Very knowledgeable on the whole warranty and details. I would highly recommend doing business with them.

I had retired and I figured if I had problems with my vehicle, I was going to need some help so I got a service contract for it. I used to have the original manufacturer warranty and it did a little better than what CarShield did because I had a bit of problem getting CarShield to do what we wanted them to do. But CarShield fixed it. I just had to argue with them a bit. The service manager in the service department at Barkley wanted to put a new motor in the truck but they wouldn't let him so they ended up putting oil pump on it. That fixed it so far but we'll see.

CarShield covered what I believe to have been transmission problem. So glad I chose CarShield. I am a customer until 2021 and will probably renew my policy. Thanks again CarShield. All my need were met and I have recommended your company to several of my friends.

For safety purposes, I purchased a service contract for my vehicle. My husband talked to several people and CarShield was the most reasonable provider. He set it up over the phone and it was fairly easy. When I submitted a claim, I gave the information to the guy that worked on my car and he took care of everything. So far, the quality of CarShield's service has been good.

Had a great time with Anthony today, good job and Thank you. Very well done, The pricing is very good for the coverage I will be getting. I do hope that this company goes online with their product service. Having to call is not as nice than doing everything online. That is my only downfall.

I had some unexpected financial issues, My 1st payments came out of my acct before I was expecting it. I didn't feel I could make the necessary 2nd or further payments on my new accounts and was going to cancel my policies. Luke step in, deferred my payments, fixed the problem and voila! I am still with CarShield.

The only comment I can give is the customer service on the phone. Outstanding customer service. Julia, my rep was very courteous. Kirk, the account manager was very informative and showed a lot of interest in making sure I got what I needed for my car.

I had just bought the vehicle and it was still eligible to be on its manufacturer warranty, but when I talked to the gentleman at CarShield, they offered so much more, and he was much nicer than the people I talked to at Chrysler. I read in the manual they mailed me about the parts that were covered, and I've had two claims on my cars. It seemed like everything from bumper to bumper was covered under that warranty, which was another thing that made me choose CarShield. Also, the price for the warranty was outstanding, so I was very happy with that. When I called, the reps just asked for my claim number and what kind of car I had. Then they told me to go get the car fixed and tell the mechanic to call them, and they would be more than happy to assist me.

Great company, it puts the soul at ease knowing you're covered. I haven't had to use it just yet. But if and when something the my insured vehicle know I will be covered. Thank you all for everything you all do.

I was called and told that my manufacturer warranty was up, then I got CarShield. I had good interaction I had with their representative and he answered all of my questions, especially about how many months I have the warranty. Also, I called them to file a claim for the air conditioner and I didn’t have any problems with it.

CarShield called me at a good time. When purchasing the warranty, their rep was very thorough, asked me what I wanted and we talked about everything. She mentioned the particulars of the ones that I liked and the ones that I didn't. It was easy to pick what I wanted. Filing a claim went through the dealership and I didn’t have to file anything. I had a little more work on one of my cars and they had to send somebody to the dealership to confirm because it was a big job. But they covered it and I had no issues. Another time, I just made a call and they told me that the repair was under my warranty. It was very quick. The cost in relation the quality of the auto warranty was fair. CarShield had a good product that helped me in many ways, so I'm pretty happy with them at the moment.

CarShield was the first one to send me something when my manufacturer's warranty was going to expire. When I had an issue with my Saturn, I took the car to the dealership and they contacted CarShield. They said that what was wrong with the vehicle wasn't covered under the warranty. I called them after I found that out since it was a part that should've been checked the last time that the vehicle was worked on and they didn't have a good answer. They just said it wasn't covered.

The customer service lady was very nice and very helpful. I enjoyed talking to her, she did everything to make me feel comfortable knowing that she knew what I was talking about and you should give her a promotion. Wish all customer service were like her.

My wife has a fairly new car and with the type of car that she has, we thought we would get a good coverage for it so we decided to get a protection plan from CarShield. So far, we’ve only had to use it once and it works great. The amplifier went out and she took her car to the service center and they checked it out. She gave them the information that she had from CarShield and the service center got in touch with them and everything was taken care of. They covered everything that had to be covered and we just paid a $100 deductible. The overall quality has been very good. Since we’ve never had to buy anything like this before, the cost wasn’t bad at all. It was quite reasonable. Since we had CarShield, my wife feels more comfortable that if something goes wrong, she’s covered. I would tell others to try it too because we were happy with it and I would certainly recommend it.

I called with a claim that my engine locked up. I brought the car to Cadillac. An inspector came and said it wasn’t covered because the car had surface rust on my brake rotors. They said my car was sitting a long time. I put over 2300 Miles in my car since I got the policy, they don’t care. DENIED! And took my $ anyway. Do not use them. They are full of **!!!! Crooked as they come and no talking to them...

My conversation with Kim was most helpful. She was very responsive and offered suggestions, information and offered to send me an additional policy booklet to keep in my car. I have not had the opportunity to file a claim but now know what is required.

I had the warranty that came with my Porsche SUV and because I have an expensive car, I needed to extend the warranty. Someone from CarShield called over the telephone. He was very knowledgeable and thorough in terms of explaining all of the options that I had in regard to coverage. The price was negotiable and we went back and forth and came to an agreement. It was a price that was within my budget and I purchased it.

It's good to have good coverage on your vehicles when you go places and trips when you even drive your vehicles. Thank you for the services for supplying my coverages for my truck. The services was excellent and outstanding to have.

After the warranty ran out on my vehicle, I thought it would be a good idea to get another service contract. CarShield sent me a mailer and I reached out to them, asked some clarifications on what was covered and what was not covered and they were pretty helpful. They also gave me a good price, so I went with it. I already filed a total of two claims and the dealer dealt directly with them. I did not get involved. But I recall one time, the dealer wanted some repairs done on my car and had contacted CarShield’s adjuster to come and do an inspection. The gentleman at the dealership said that they were very easy to work with and he was quite impressed because, in the past, he has worked with other companies and hasn't had as pleasant an experience.

When I received the paperwork from CarShield it said that they would cover everything. But when I spoke with the mechanics they said it was baloney and that CarShield only covers the big stuff. They’re supposed to be more clear. What I receive from the company is supposed to be, point by point, what is covered. I need the information because whatever I pay is supposed to be covered by this company. I don’t know why there are not so many mechanics who respect this coverage or they don’t know how to deal with it. Plus, the mechanics differentiate how to operate the service. Even when I go to the dealer, they are not happy. Nothing is covered and I would have to pay something or go to the other.

I cancelled my service. Salesperson actually wouldn't take no for an answer when I told him I could not give them my credit card while driving, he said to go ahead and do it lots of people do! When I called to cancel because of awful reviews, he tried to actually get me to buy warranty even though the other car bought has dealer warranty. Argued and argued and argued with me about canceling and was very condescending and rude.

I bought a car that had about 119,000 miles on it. It’s a Volvo so there are quite a bit of a $400 to $600 repairs here and there. The world found out that I bought a car and my mailbox was overloaded with third-party warranty company invites. They all seemed to offer the same thing. I chose one and went with CarShield. The people there were kind and got me into the system quickly.

We had issues with repairs before and I have actually two policies with CarShield right now on both our vehicles. We’ve been with CarShield for a while. We purchased a new policy around January last When filing claims, I just go to the dealer and he would take care of it for me. Also, the protection specialists were pretty good. However, I wish the cost was less. Based on my policies, they were around $3,000 a piece and this one is a repurchase of a policy that gets to 100,000 and the other was additional purchase from when I had bought that policy with the 2005.

Jeff was most pleasant to speak with. He is informative and helpful. Having him administer our account makes us fortunate. If all customers receive this type of attention, the employees of CarShield are well trained. Thanks again and kudos to Jeff.

CarShield was very helpful in my time of need. The information I needed was given to me in a very professional way and all the information was communicated to me in a very polite manner. I appreciate the CarShield company and I am glad I have them.

CarShield’s customer service was a lot better than other warranty providers including the last warranty people that I dealt with, so I decided to purchase from them when I needed it. Their vehicle specialists explained the warranty to me a lot better and they had answers to whatever questions I had. To get approved for a claim, I call them and they tell me what I need to do. They tell me to take it to the dealership, and the dealership will contact them after the dealership does what they need to do. I did what I was told and everything was taken care of.

I planned on keeping my vehicle and I had low mileage on it so I decided to purchase a service contract for it from CarShield. Since getting the service contract all my interactions with my certified vehicle protection specialist have gone smoothly. I submitted a claim for the car about 3 times and it was covered. But when I took my electrical problem up there with them they figured out a way to not cover the repair.

When interacting with CarShield, I had overall a good experience. Every time I was on the phone with them, they were very polite and friendly. Unfortunately, due to financial reasons, I had to cancel my contract. Even when canceling, they were friendly, although a little pushy on trying to get me to stay. As soon as they realized I was intent on canceling however, they were very helpful in instructing me on how to do so. My car ran into no issues during the term of my contract, so I cannot comment on the process of filing a claim. My only issue with coverage is it does not cover leaky gaskets.

So I saw the commercial for this on TV, and thought it might be good for my daughter who lives in CA. Went online and filled out the questioner only looking for a quote and was almost immediately contacted by sales. After a brief conversation was switched over to a coverage specialist (Kevin). I couldn't give him the exact mileage cause she's in CA and I'm in MD. Looking for only a quote only on a 2007 Nissan Sentra and the commercial says 20 years or newer. Kevin said to me that due to the age of the car if I didn't purchase coverage by the end of the call they might not be able to get coverage. Told him, "Ok thanks. I'll try something else." While I was hanging I could hear him say, "But don't you want your quotes?". What a piss poor way to try to get business.

I'm not happy with the dealer from CarShield because they worked on my brakes and they’re not functioning that well. I took the car twice and CarShield never really fixed the problem. Right now, I’m thinking of an independent mechanic. Even so, CarShield helped me out with everything. They're perfect but when it comes to the service, they're not good. They did a poor job on the vehicle.

Samantha has been great to me for sure. All the other ones I talked to were helpful as well. They have been very helpful and I Highly recommended them!! I bought an additional coverage for my truck and I was so glad I did. My transmission went out on New Year's Day and They are taking good care of me.

I needed to cancel because it turns out we still had a couple of years left on our original service warranty that we had forgotten about. They were gracious and speedy in getting my refund processed. We will come back to them when we need a new warranty. Thank you.

Very pleased with service. Troy made this very easy. The price was a lot cheaper than I thought it would be. Glad I called to check on prices. Added both of my trucks to be covered. I will now be better prepared if one of the trucks break down and know how much I will be paying. Mine is $100.00 deductible better than what it could be. $100.00's instead of $1000.00's. I would recommend. If you do not have coverage go with CarShield.

Kody of Carnegie, PA summed it up. Wanted a quote, got passed around and price lowered. Then lowered again. Since I wouldn't pay the fee to start contract right then they didn't send any information. They called me on 12/22 or 12/23 after I inquired about a quote online. I told the first guy I would not give him a yes or no as he went through the script. I thought the second guy understood that right up until he asked how would I be paying for the fee today so he could put my contract in the mail. Then you get to start all over saying, "No, No, No."

2008 Mercedes - The items wrong with vehicle were not covered by warranty. Samantha was so helpful in making adjustment for me! I have 2 warranties on separate cars & am glad that I do! I would definitely recommend CarSheild to others. The experience was more than I would have expected. My day is much better now!

December 29, 2017. Worse company ever CarShield!!! This company is a fraud and they tell you lies and misleading, and misrepresentation of their product. They tell you certain parts are covered but then when one of these "Supposedly" parts need repair they deny your claim. Then they tell you that they will call you back, the next day then they don't, just more lies. Stay away from CarShield and America Auto Shield and America Banker. They just try and pass the buck!! These companies are fraud!!!! Beware. Do not buy warranty from these companies, find someone else!!!

I saw an advertisement for CarShield on tv and I thought it would be a great service for my family. However, the representative and his managers oversold me. I told them I was very interested in the services, however, I wanted the contract emailed to me before making the initial payment. Instead the sales rep transferred me to his manager who continued to insist that I give him my credit card number. After 15 minutes I just hung up the phone because the sales manager was no longer listening to me. I was really looking forward to the service, however, after my experience, I'm no longer interested.

Very polite and helpful, right to reason of call, act quickly and accurate. I recommend CarShield. If there is problem and need help they help you quickly with no hesitation. Great place to do business, I recommend them to all that needs good car coverage.

CarShield did me wrong a couple of months ago. We called them to file the claim then they took the car and left it for later. When I went to receive the car back, the guy there at the office said that they waited for a few days. They put a used transmission in my car and I didn’t like it. They should have put a new one in there. When I get an extended warranty on my vehicle and something goes wrong, I want it to be paid back. I’m very unsatisfied with them.

I can make this short and to the point. I was told that my contract would cover the engine, transmission & drivetrain & electrical. I have a 4 wheel drive Suburban. CarShield refused to cover any type of sensor (electrical). They refused to cover my transfer case (a lubricated part). When agreed to the contract, I was told that the only maintenance that was required for me to keep a record of was my oil changes. Once my claim was filed, I was told that I have to keep and have a maintenance record for everything. If I couldn't show proof of it, they won't cover it. The transfer case was inspected but no service was done to it. Nowadays, all vehicles run by computer. Sensors are critical to the function of a engine. It's part of the electrical system in all vehicles. CarShield won't cover anything. They will conveniently find a reason NOT to cover your vehicle.

Like most people, I like to get multiple quotes before making a decision. I contacted CarShield and told them that I am comparing coverages and prices. Instead of understanding this request, they kept putting different people on the line to explain how I was getting the best deal and that it doesn't matter what the other companies say. In the end, the salesman got frustrated and just said "ok bye" because I told him repeatedly that I needed to discuss the payments and coverage with my other half. They also did not email me the quote they had discussed over the phone. MY ADVICE: If you go through them do not accept the first price they mention because they dropped the price for my coverage at least three times. I will be doing business with Endurance based solely upon their actions on the phone.

I am a Senior Citizen and was getting ready to take lady friends on a road trip. I wanted my car to be in tip-top shape and I was unable to detail my car myself. I googled for an on-site detailer. From the list I was shown, I chose Car Shield because of the detail of services provided and the price. I called and made an appointment that fit my schedule. The detailer showed-up at the appointment time, did the job, asked for my approval, and I pointed out two weired interior places that needed attention. He cleaned them and did not appear disgusted. I was pleased with the service and would call them again.

My mother mistakenly took the bait from this company. She has a nearly brand new vehicle and it's under full warranty. When I called to cancel it on her behalf I was given this song and dance of the warranty on her car started when it was built and that the extended warranty she purchased FROM NISSAN was backed by third parties that looked out for the dealers, not the consumer.

I have a friend who uses CarShield and a BMW that I don’t want to have to fix. The maintenance fee on it was very expensive so I figured it would be better for me to secure CarShield for that. Their reps were very helpful and precise about what would be covered. They sent me a written agreement that I could look over which was cool and acceptable to me. I used them once months ago when I needed a tow and I was pleased with the service. My starter wasn’t working, so CarShield got a tow truck to me, but I should have read my contract to see that it was limited on the amount of miles. However, they replaced the part, I paid my deductible and I was fine. I would continue to be their customer and I'd recommend them to a friend.

Representative was very nice and polite! I wished every rep made me feel the same way! She took time to listen to my concern about my car and I felt that she helped me a lot during the phone conversation.

When I bought my 2011 Buick Enclave, I thought that getting a warranty would be a good investment because I couldn't predict the repairs and I wanted that extra protection if I ever needed it. I thought the CarShield warranty was a good deal so I got one. Their people were very professional and treated me very well. When I filed a claim for the suspension and steering of my car, it was also easy because I went to my Buick dealership and they helped me a lot. It was a smooth sail and I got great service from them. CarShield is awesome and I had nothing but success with them. I would also recommend them in a heartbeat. People would be crazy if they don’t have CarShield. After talking about the plan with their reps, people would probably run and hurry up to fill out that form.

Valecina and Geraine gave very good customer service about program coverage. It was so to have some take the time and explain how the coverage works and who I can chose for service. He said AAA shop are not a problem if chose them for service. And my deductible is paid when service work is done.

Once again thanks for your professional help in assisting me in getting coverage for my vehicle and one that fits my budget. My mind is at ease and happy holidays to all the CarShield staff and their families. Thank you.

She Answered my questions and was friendly. I forgot payment since I was sick and forgot that I had the card account I used replaced. I don't want policy cancelled. I like the fact that I will be covered in case anything happens. Would get it again if I got another car.