CarShield Reviews

I was real pleased with the representative and the offer he gave me. I have been skeptical over the last few times that I have watch the commercial on TV but, I finally gave in and got the best service I could ask for. It was getting to them that it was getting where I didn't want to do any more mechanic work.

CarShield contacted me and they were very thorough and professional. For two months, I told them that I already have coverage. They gave me time to think about it and they called back when I had an answer. They gave me a plan that I liked and I decided to use them. Once, the screen on my car went out and it wasn't responding when I touched it. I called CarShield and their customer service was very thorough and polite. The claims process went very well. So far, my experience with CarShield has been excellent and I've been satisfied with them. If something goes wrong with my car, I'm covered. I'm relaxed.

I saw their commercial and decided to call and get a quote for my Vehicle. I spoke to a rep that was way too aggressive, pushy and insulting. If this is a sign of the kind of customer service CarShield provides then I don't want to be associated with them.

I received a letter in the mail from CarShield about warranty on my transmission and power train so I decided to give them a call and when I tell you the guy I spoke with was EXTREMELY unprofessional, it was disappointing. I wish I remembered his name. He gave me all these “discounts” to get me to buy the warranty that day. When I told him I simply didn’t have the money that day, he said “put it on a credit card”. I told him I didn’t have a credit card and I had less than $100 to my name. He kept saying, "Well the price is $90. You really can’t do that today?"

I didn’t feel the dealership’s extended warranty was enough, so I was doing some research on third-party extended warranties. I read some reviews and there was a lot of positive reviews on CarShield so I went with them. The rep who helped me get set up was very helpful. I had a negative experience with my first and only claim, though. I had transmission issues, so I initially called to see what my options were and what the process was. The initial person I spoke to didn't wanna be on the phone and was very standoffish. But after that situation, everything has been great so far. He led me to another person who then took care of the process.

Had to reschedule my payment. Very understanding and professional. Excellent customer service. I am truly satisfied with the service. I had seen the advertisements on television and kept saying I was going to call and check it out. Glad I did!!

I was in a financial situation which was going to make it imposable to keep my CarShied Account. But the gentleman I spoke with was able to work things out so I could keep my account. He was able to move my payment from Dec 4th to Jan 5th 2019 which enabled me to be able to keep my account.

SCAM!!! I was scammed out of over 600 dollars! It all started out as a lie they sold. They sent a letter saying "your warranty is almost up", me thinking it's actually coming from the dealership. Their advertisement says it's 30,000 parts on car, Carsheild only cover 2! Engine and Trans, I had to find out the hard way. The guy that got me to buy the warranty said they cover small parts like brakes, which was a lie...

My initial call brought me to tears (good tears)! They sincerely care about their customers (new & I’m sure old)! Programs in place to help people like myself dealing with health issues & fixed income! Restores my faith in society even in this messed up world!! Customer service goes above and beyond! Kudos to CarShield for having reward programs and discounts in place to help ensure I got my vehicle covered!

Car warranty on my 2004 Cadillac Escalade EXT - Representative Cory was very informative and pleasant. He explained what was covered under the policy and made sure I understood everything about the policy. I accidentally gave the VIN number of my brother's car instead of my truck and called Customer service to let them know and the representative was very pleasant and helpful in changing the information.

I just needed a clarification on my coverage. I wasn't sure about my expiration date, but the young lady helped me out. The contract expiration date appeared to be one month after my purchase, but she explained that it is a month to month contract and I am still active.

Greatly appreciated. Thanks for the patience and understanding of my situation. I will recommend this to family and friends. This is great to have for older and used cars. I feel the year if the car should not matter when it comes to motor or transmission work because they all are expensive no matter the year of the car or mileage. Just a suggestion. Thanks.

Request for cancellation of extended warranty. My initial contact with CarShield was with a young man, Chase **, who was very courteous and knowledgeable, and helpful as well. Following that, I spoke with two other gentlemen agents, Derrick, was one of them, who was also very courteous and knowledgeable. I was treated fairly and respectfully, which I appreciate very much.

My Rep Terry was great. He was professional, kind and was not pushy. He seem to be very knowledgeable at his job. I will be recommending CarShield Warranty to a lot of my friends and colleagues. I'm glad I decided to call.

Car shield is a money pit that is absolutely useless. Good luck finding a garage in your area that accepts CarShield or as one place replied, "No." He had issues getting paid. I called 3 times. No help. Oh 1 service station that could take me in 2 or 3 weeks. I called back this morning to cancel after shelling out almost a grand. The rep kept me on the phone trying not to cancel. She finally said she would. Let's see if they steal more money from me, I informed my bank of the situation.

My representative was clear and easy to understand. He answered all my questions about the contract. He was friendly and handled himself very professionally. He made sure I understood the contract and what my responsibilities were as well as the responsibilities of CarShield.

I had heard of this place on the radio so I made the mistake of subscribing. However, due to some unexpected expenses I had to cancel, with the intention of coming back early 2019. I paid the down payment and realized I just couldn't' make the monthly payment so I sent a cancellation in. Of course they managed to keep my down payment. I will never ever subscribe to this place again and I'm now telling all my friends and anyone else that will listen to me to never subscribe either. I will never understand why a huge company is willing to screw people out of a couple hundred dollars. DON'T USE THESE PEOPLE. THEY WILL FIND A WAY TO SCREW YOU TOO.

I wanted full coverage of everything and CarShield was able to meet this. However, it was just a little bit of a hassle. I learned a lot because I had an issue with the car and third-party providers were a little hard to deal with. The dealership wouldn’t release the car until CarShield pays. It was a lot of red tape just to get them to pay the dealer. It was ridiculous and it was terrible. Even the day I went down to the dealer when the car was done, we had to sit there until these people decided to pay them. Also, I was without a car for over a week or more, and I only got a rental car for three days. It was a very bad experience that we shouldn’t have had to go through. It should be simpler and it shouldn't be so much back and forth, especially with the amount of money that I paid for. I’m also still waiting for another check that I laid out money that they’re supposed to pay me.

I was given the opportunity to pay off the balance and did decide to do that. She gave me the option of making two payments. I will now be covered and have fewer payments to make and got a dollar amount deducted for paying off the balance.

When the transmission went out on my car, I contacted CarShield and their customer service team was very professional and knowledgeable. I had to get my car towed to the dealer and I gave my dealer the information. Everything got taken care of. CarShield even paid for my rental, so I was very satisfied. They're a wonderful company and they stand behind their word. I'll recommend them to anyone.

My experience was very positive. I am a very new customer but up to this point, the representative was very pleasant and understanding. She was extremely effective. My problem was resolved. Thank you very much. It was a wonderful experience. I am pleased with the company, CarShield.

The agent was pleasant, precise and accommodating. She tried several things to help but unfortunately, I was unable to accept the offer. However, I did feel better after spending with her. I hope to start a new account with the company when I come out financial crisis. Thanks.

My warranty expired because of the age of my car. And it's an Infiniti, so it's gonna keep driving for a long time. I always believe in having service contracts because they pay off 99% of the time, so I like to have protection. CarShield had a good reputation. Usually, when one car reaches the end of its warranty, I get a new one. So, this is my first experience with having an extended warranty. I had to have the car worked on and it covered some things, which was good, although it didn't cover as much as I wish it had.

My experience with the customer service representative was top notch! She took her time, answer my billion questions and I felt no pressure at all! I have a few cars we had to discuss and I had no problem getting straight answers with explanations that all made perfect sense.

I had a problem before with the radio. Filing the claim was hard as CarShield had the dealership record the radio filed. CarShield thought that something fell behind and called to go out, it was a mess about it. After three weeks, they decided they were gonna give me aftermarket. Then I argued with them and told them it wasn’t right, that the radio that was in there was a factory radio with a DVD player. They ended up giving me the same, a brand new one.

Windshield replaced by satellite in a timely manner and did a outstanding job. I will always will use them for cars. I recommend for family and friends to use this company. I rate this company a five star rating.

My vehicle had a bumper-to-bumper warranty when I bought it. It was going out and I wanted to keep it. The CarShield rep I dealt with was a professional. All of my claims went well, except for the last one. I had an issue with my car then I called CarShield and they told me what to do. I took it to the dealer. Justin came out and took a look at it and then he gave the okay to it and did the work. I was without a vehicle and they even gave me one. Gigi explained to me that some electrical stuff was not covered and I wasn’t happy about that. She said she would send me the whole copy of the warranty in the mail but I didn't remember getting one. They're gonna send me another copy in the mail. Once I see the whole breakdown of the bumper-to-bumper, then I can really understand it. In spite of that, CarShield took care of me. It was a good experience.

I called to get a quote. I received the quote and told the representative that I need to talk to my wife about the cost and he questioned my manhood and said I am the man and why do I have to talk to my wife about it and continued to be pushy. I refuse to do service with them, that is no way to do business.

Called in to get a quote and compare quotes that I have received from other companies and ended purchasing a warranty. Very pleased with the detailed breakdown that Sterling provided. He took his time and explained the extended warranty process and coverage step by step.

Great customer service, always friendly and willing to help. Made a phone payment, person on the phone was willing to help, did her job quickly without fault, was pleasant to speak to on the phone. Received confirmation email promptly. Very pleased with CarShield and the service they are providing.

I am completely comfortable in my choice. In getting more coverage for my warranty they were very helpful. I feel a sense of relieve that have the coverage I have. Thanks CarShield making my life much better. My car is fully covered.

We wanted to keep our cars until we run them to death so I figured putting a warranty on those would help out with maintenance for a couple more years. The CarShield rep answered all my questions professionally and made the deal sound like it was something that we should definitely take advantage of. I only had one claim put in and they fixed the problem. I just had one part that was denied at the time. I called to find out how the process works as I never did it before. The dealership would be the one to communicate with CarShield so I had to make sure that they had all the information and followed through.

Unfortunately, the car I inherited from my father had an incorrect odometer reading that I found through his service receipts. I knew that would void my service with you, so I had to cancel. The young lady I spoke to was very pleasant and efficient.

When I called CarShield, I negotiated the rate down to what I was already paying for my pre-existing warranty, so it only cost me around 3 grand. I also worked the downpayment and the monthly out to a good rate. They were very flexible and it worked out to my benefit. I have a GMC Terrain, so it's one of the newer vehicles that they've sort of made all-electric, and those components are very sensitive. If one thing happens, you have to replace everything, so it's really, really expensive. So, I'm glad I made the purchase with CarShield to extend the warranty out.

My vehicle is a hardtop convertible, so it needs a warranty. I liked CarShield's price and coverage. I've used it a couple of times, and it's been fine. So far, the service has been good.

No follow up as to if customer received policy or email. Smh what type of service would you say this is good or just acquit. Please try. You can do some more good by giving free information and follow up. When you know better you do better.

Professionalism and the GREAT customer care up services we received. From Nakia, Luke and all the GREAT customer care staff at CarShield. Thank you tor the time and the consideration extended to me during my recent call to CarShield.

I was concern about details of my plan. I needed confirmation. So talking to an agent resolved my questions and helped me. I certainly feel better with that clarity of my questions. I would recommend your company to all my friends and family.

Chevy Cruze 2013 - Good job on insurance motor. No one better than CarShield. Good customer service. I am very happy to have this motor insurance. Y'all should try it. Cheap and affordable. Helps a lot. My car is like new and it will be as new as when I got it. Thanks to this insurance.

I got a warranty from CarShield and I had a few things done on my car, and they went through excellently. Also, when I purchased the warranty, everything was explained to me in detail. And then, they sent me the information in the mail. So, everything was done right. I'm satisfied with CarShield. I have an older vehicle, so I'm happy to have it. Everything is going great with me. CarShield has the best warranty going for your car, so get that one.

Truck needed a new alternator and belt, something which caught me by surprise. I took the truck to Pep Boys and they found what I needed and told me. CarShield was very helpful in authorizing the place where I had the truck worked on to replace the bad parts, Very glad I had CarShield. With my vehicle having accumulated so many miles, it is worth the money to have CarShield to keep the vehicle running for many more miles and years.

Breakdown - I haven't gotten to the mechanic yet, but speaking on the phone to figure all of that out has gone rather painlessly. I'll know more once I get to the mechanic and find out how the communication between the mechanic and CarShield goes.

My son is legally mentally disabled with Autism and Asperger's. He is able to drive and recently bought a used Blazer that is 17 yrs old. It's a junk vehicle only used for short trips since he doesn't go many places. He was so proud about getting his own vehicle that he thought CarSheild would be a good idea. They sold him a policy that he didn't need for almost $200 per month for a car that was only purchased for $1500.

I had very good interactions with the reps from CarShield. They answered all my questions with no problem. The quality of the warranty is very good and I'm very satisfied with the cost. When I had a claim, I called CarShield and everything was done all right. We had a great experience with CarShield. I would recommend them.

I spoke to another lady before and everything was good with CarShield except for I had to wait too long. First, they took 24 to 48 hours before somebody came out to agree with the dealer what was wrong with it. After they agreed with the dealer, it took another two to three days before the parts that my car needed were delivered. So it sat for four to five days before work even started. Before they would approve a rental, I had to pay for the first four days of rental myself because I had to wait for them to deliver. They should be liable for covering the rental fees for that amount of time, not just have a certain amount that they'll cover up. They also didn't inform me of how long it was gonna take for them before they could even start working on my car. I know I had to wait for them to deliver the part but they didn't give me a new part. They gave me a used part and that I wasn't too happy with. But it worked fine so I'm okay with it. Everything else was good.

My service representative, Brittany, was kind, courteous, friendly and provided exemplary customer assistance. CarShield provides premier coverage at a reasonable price. CarShield's website is very simple to navigate and use. I would definitely recommend CarShield to all friends and relatives.

The coverages sold to me over the phone are not the same as the contract. They listed mileage wrong in the contract and denied a claim for a part that in the phone conversation said would be a covered part. They refuse to correct the issue so I got a 3600.00 worthless lil book.

The lady from CarShield explained that my factory warranty would expire and I would need something. She told me that the longer I wait, the more expensive it would be so I decided to go. They sent me the forms for the packet and stuff then I started paying it. I paid it all off eventually. When I heard something on the undercarriage arm, I filed a claim for it to be replaced and I just finished doing it. I had it done in a Subaru and the quality of CarShield's service has been good so far.

To maintain my vehicle, I felt comfortable with CarShield as a warranty provider. If any emergencies occurred, I would be covered. I had a great interaction with the rep and he was able to convince me to get the coverage. Any questions I had at that moment were answered. I filed a few claims but whoever was taking care of my case would never communicate with me. A few years back, my alternator went bad. They saw a leak from the seal of the head of the motor. I literally had to pay for the alternator and $500 had to come out of my pocket. I didn’t know about it and so my mechanic called me. If I paid CarShield for the coverage, it would be common courtesy to tell me the reason why something went bad and what they would cover as well as those that will come out of my pocket. I should be getting that information from them directly. That happened three times. Other than that, everything is perfect.

The CarShield reps were very polite when I purchased the warranty. When I had my motor breakdown, it was all handled by the company I took the car to and CarShield. It took a little while but they got it all done. They did a very good job. I don't have to worry in case something was to happen since I have CarShield. I feel more relaxed when I'm driving now than I did before.

I have a nice vehicle and I want to keep it running. My warranty from the dealer had just ran out and I got another one from CarShield. I bought it over the phone and their rep worked with my price range and made it happen. CarShield's reps have all been helpful and good about taking care of everything. I had to use the warranty and they took care of it. However, the claim filing process took a while. I called the claim in right away and took my car to the mechanic shop and it took about a week before they can even get an appraiser to show up. I was out of my vehicle for about a month. Still, CarShield's service was good. I would recommend them.

CarShield did not cover anything when I got my car fixed. I had $1,700 worth of things wrong and they covered zero dollars. Such a rip off. Don’t waste your money please, you will not be satisfied... thumbs down.

Jeff was the best in really describing it my Cancelation better to me and not to worry about it. He told me not to stress out and I was worried because I had cancel my Extended warranty Due to that my wife got lay-off And I got an email saying that they wanted the letter the next day. That was impossible To get there the next day unless I can fax it to you guys. I like Jeff. He help me out.

I’ve heard about how good CarShield is, so I thought I'd do it. The cost of the warranty was excellent and I've had a very good experience with their reps. I filed an engine and suspension claim recently for my Buick. We called them up and told them what it was, and then the dealer got a hold of them and it was all taken care of. We didn’t have to do anything and it was very smooth and absolutely perfect. CarShield is doing great work and they stand behind what they tell people they’re gonna do.

I saw an ad that showed what CarShield had to offer. When I talked to them on the phone, they reassured me that that’s what it was, so I went with their deductible on my policy and everything has been working out great. Every time I've taken my truck to a service or when something happened to it, they've covered it, so I’m extremely happy with the service. It has been over a year now since I had CarShield and I wouldn’t turn anywhere else. I had several new cars and warranties, but they are definitely supportive when it comes to me having problems with my vehicle and they pay in a timely manner, too. The price of the warranty that they gave me is definitely efficient for me.

I took my 06 Dodge Durango to the dealership because of check engine light. To make a long story short Car Shield did not want to help with repairs because of how it broke down, also I did not have this vehicle a year & now have to abandon it because of this action. I would never use them again. No thank you for this terrible experience.

The representative answered all the questions I had and went through all different kinds of things. There wasn't any hesitation as well. The level of knowledge and expertise of the rep was awesome. Everything was fine with CarShield. When my car wasn’t starting, I called them and they said I could take it to a mechanic or dealership. I went to the dealership and told them I had CarShield and they kind of scrunched their face a little bit saying lots of them don’t pay off good. So, I went to the waiting room. A couple of minutes later, the guy came out and said CarShield accepted it. There was no question. So, my car got fixed and I paid my deductible. I already had the confidence in CarShield from the people I’ve spoken to. I’m telling everyone about CarShield. I told my sister about it and she got it.

I bought a car and I couldn’t handle the service myself, so I needed a backup. I had to get some estimate and I like what I heard about CarShield when it was being advertised. They worked in fitting my budget. Their certified vehicle protection specialist was nice and they’re good to work, too. They helped me save a lot of money. When I filed a claim for the car's little bits of lights, it was a simple thing for me to do. A special mechanic has to do the lights and CarShield took care of all of that. They do not try to rob and knock us holding our pocket either. I’m glad I got CarShield. They are good to have in case something happens to our car.

CarShield was the first company that came across the TV screen and I thought I gotta do something. The rep who helped me purchase the warranty was excellent and he told me everything I needed to know. Plus, when I had to file a claim, the customer service rep did it himself. The experience with CarShield was good but they should have used a Nissan transmission on the car. When it went out, Nissan would not have anything to do with it. If they used a Nissan transmission and it went bad and it went out in less than 30 days, Nissan would’ve covered my transmission with no problem and CarShield wouldn’t have anything to do with it. My car has been in the shop twice. CarShield didn’t want to pay for the transmission again and gave me the runaround which I didn’t like.

I have a new vehicle and I like to keep up on the maintenance like a crazy person. The people I talked to on the phone from CarShield were nice and their rep asked me all the questions that he was supposed to ask like what were my concerns about buying a new car. We got everything done efficiently. He was also very knowledgeable and he answered all the questions I had for him to the best of his knowledge. It didn't seem like he was making anything up.

I bought a policy a couple of months ago on one of my vehicles and they didn't say anything about you have to go 1000 plus your 30 days when I bought the policy and now the vehicle is in the shop needing a new transmission and CarShield is fighting to pay for it. You need to make sure you tell everything about the policy because I bought a warranty to fix my vehicle when it breaks not have to go 1000 miles and if anything happens before then.

Over a year ago I purchased CarShield. I am financing the warranty. I have paid $2403 so far. I just had my first breakdown out of town. Alternator went out. This happened on a Sunday. I tried to call and get an approval for a fix but couldn't get in touch with anyone since it was a weekend. The emergency fix only covered up to $250. Alternator and install was over $400. The real issues is on Monday when I was able to take it to a shop, the shop called CarShield and tried to make a claim. I was then notified my car has a salvage title and they wouldn't fix anything on the car. Issue is, this car is perfect and doesn't have a salvage title. They only talked to the mechanic who doesn't know. They canceled my plan and only refunded $195 after I have paid them thousands.

My husband had older cars and the warranty was running out. He got a warranty from CarShield because of the cost and convenience. He liked them more and CarShield is great. My husband called them and within a short period of time, he was able to speak with the representative. He told them what the problem he thought it was. My husband had to leave the car at the repair shop and the representative arranged to have someone come out to look at the car and test it to make sure that what my husband thought the problem was in fact, the true problem. After that, the rep authorized the repair shop to go ahead and fixed my husband’s car. When the car was fixed, my husband came with the deductible, and Carshield took care of the rest. Then my husband picked up his car. CarShield's service is really good. We would definitely recommend them to other people and to friends.

David was very knowledgeable of the product, very helpful with questions or concerns, and very professional. David answered every question and concern that I had. He explained the product in detail, was very patient in allowing me all the time needed to gather information required to complete the application. I would recommend all my friends and family to CarShield and to ask for David.

CarShield's service was good and I'm really satisfied with them. Their claim process was good. Within 24 to 48 hours, they reacted quickly and went to work on the claim and I got my car fixed.

I will not drive my car until I put CarShield on it. Thanks GUYS. l has told all of my friends about it. Don't get caught out on the highway, with a broken down vehicle without any help. I'm glad I pick up the phone and call.

I would never recommend this warranty company to anyone. They try to underpay their customers. They're very rude and untruthful at United Car Care. I recommend that you don't take out a warranty with them. I have went through a lot with this warranty company. I'm still fighting with them for my money. They don't tell you that if you're in New York you pay sale tax on repairs. They try to put used parts in your car. This has been the worst company I ever dealt with. There is nothing good to say about CarShield United Car Care. They are false advertisement. I continue to fight with them for my rental reimbursement money. Disappointed customer.

Thank you to my rep. Very helpful! This extended warranty is a great policy for my Nissan Altima. It has a lot of pros! I appreciate CarShield and its employees! I like all that is in my package and not any cons in the policy.

Awesome. Very professional is it all my questions. Will knowledge about what they are doing. I will recommend this service to everybody. Extended warranties are very important for your vehicle and you shouldn't be without CarShield. The representative was awesome and Blanco.

CarShield's service is good. My experience with them has been all right.

Today we are traveling from TN to FL to take care of a friend's house and pets while she goes on vacation. My KIA Sorento stops working in GA. We had it towed to a KIA dealership. The mechanic checked the car and said the oil looked good and was full. He called CarShield to start a claim. The man he talked to said that we had to provide receipts for oil changes. Why do we have to do that? How are we suppose to do this? We are not home, we are on vacation! So we had to rent a car to get to FL. In the meantime my car is sitting in GA and I don't know how it's going to get fixed!

The AC fan motor went out on our BMW. Car Shield covered an aftermarket part, but not the relay switch, which is like a fuse that prevents the Compressor from running and causing more damage to the AC unit. Trying to get the person on the phone to understand that it’s part of the AC unit that allows it to run was like pulling teeth. He just didn’t get it. I hated to call Car Shield every time that the auto shop talked to them. It’s was like they didn’t trust the auto shop. Never got the same person who you began to deal with. It was hard trying to contact the same person, no work could be started on your vehicle until you recontacted Car Shield people several times EVEN after you approved the work to be done. Cancelled my Contract... was not happy with Car Shield Service.

CarShield is a good company. They’ll come in if something happens to your car. I've had two claims so far and with the first time, I called CarShield to ask them how to do it. They told me that you just give the service people the number and they would talk to them. When I took the vehicle to the dealership, the experience was great. But when I took it to the Firestone in Pascagoula, the person there was horrible. The CarShield guys were good though. And it worked out well. I like the warranty and I will probably purchase it again when it runs out in case something happens. I'd tell others to get some coverage too. It’s good to have. It helps you out. The representative I dealt with when I purchased mine was great too. She explained everything to me.

The gentlemen was very knowledgeable and courteous. And the cost was also very competitive with the competition that I was choosing from. I also felt safe doing business with CarShield because their provider has a A+ rating with the BBB.

Kind and courteous and helpful. Was pleasant to work with and willing to work with me and to call back to finish information that was needed to finish everything. Then gave a kind word to uplift with the struggles with my husband health. Thank you.

A great experience with Kate your representative. She was very informative and helpful in understanding your policy on car coverage. She was nice and funny and we had a good rapport. I am glad she was the next one in line for the next caller, Me.

I got a contract from CarShield for my 2011 Mustang that I bought in 2015. I got it through the dealer. It costed me $109 a month and I kept paying it religiously. All of a sudden they weren’t taking payment out anymore so I thought the contract had lapsed. I found out a couple of years later that the premium had been paid and my warranty is still in effect and that made me happy. I have a power seat in the Mustang and the motor had gone out. I took it into the dealer and said, “Well, I’ll call CarShield and see what they’ll do”. CarShield covered it completely except the deductible.

I gave CarShield a try on the recommendation of some people and I like it better than other providers and everything has been good. It's a great quality service and having it makes me feel very confident when driving. It’s a great thing to have and so I have already referred some people as well.

The CarShield reps were very thorough, friendly and convincing. I filed a claim once when I had a computer glitch in my car. I took the car to the dealer and I showed them the coverage that I had. They had it on file and they said that they will take care of it. The issue was taken care of in a couple of hours. CarShield gives a peace of mind knowing that if something goes bad, I'm covered as long as I’m in the warranty frame. It’s like having a life insurance if you need it. Don’t leave your garage without the CarShield warranty.

Refund - I been trying resolve my issue for weeks now and mailed everything I was told to do. Even sent 2 letters. The second one I sent certified mail and still I was told that the rep. could not locate it. Very stressful.

Well it kind of bad, cause the guy I talk to act like he don't want to have it fix. I don't know but I will see. I make my payment on time and now my car is down. It seem that don't want to cover the cost.

I had the service when I owned a 09 F150. Tried filling a few claims for the vehicle and getting things covered. It never worked out so I just let it fade into the wind because it was a lesson learned. So fast forward to today, over the past two years I've been getting more and more insistent calls from them and today I thought I'd give them a listen. First of all that should be considered harassment because I know I told them in the past I was not interested. So they did leave it alone for some time but today I get on the phone with this lady who proceeds to tell me the cost and everything and I say, "No thank you," for now, I need to do research because I had issues with them in the past. Then she starts going over all they cover and whatnot, which from the actual customer's reviews have used the service and because of my own issues I had with them in the past I can tell you they will try everything in their power not to cover something.

CarShield called me and explained my coverage, what would take place and my payments. When I had to get my car fixed, I just gave the people at the car place my booklet and they called CarShield and let them know. My suspension rods and an ABS light that came on twice were fixed. CarShield offers a useful, easy and good quality service. I feel safer driving. Getting that coverage and protection is worth it.

Whenever I buy a new vehicle, I always try to get a warranty on it. I chose CarShield because I thought they might have been a little bit better than the rest of the other companies, but then I found out they weren’t. I had to have a repair done with my car at first. The next week I had to go back and they said they won't stand behind it. I thought they would cover every time something would go wrong with my car but it seemed like they didn’t.

My experience with CarShield was satisfactory. I wanted a warranty and I got one from them. Once I've had to use it and I just gave the auto agency the connection I had with CarShield and they took care of it. The repair took two days and the agency gave me a rental car.

Took car to dealership. They were not able to contact someone for repairs. It took several call to connect to right Dept and over 25 minutes wait on phone after several days they got someone... The car did get fix after all.

Getting started was easy and helpful in making me understand making the decision to purchase. By having this new vehicle coverage I will be free of worry of being stranded or unable to get help when needed. I am over 80 years old and need the extra assurance which CarShield provides.

My first experience with this company is bad based solely on customer service on my call simply for a quote. I feel I was spoken to condescendingly by a finance "manager" and when I called back to make my complaint known, I was told all managers were in a meeting and someone would call me back, which did not take place. My suggestion is listen to the consumers' questions and concerns instead of insulting them in trying to close a sale. You have just lost a potential customer in me!

The warranty that came with the vehicle was expiring and they wanted more money for it. I ended up buying the warranty for more coverage or a better rate. CarShield contacted me about it and I said okay. The guy that contacted me was nice and he was really good about it. When I filed the claim, I called the 800 number in my contract and they said it was covered 100%. All I had to do was take the vehicle to the dealership, then they would call that number and it will go from there. It was all it was. I was out of a car for a month and I told the owner of the dealership that I needed a vehicle rental for more than four hours. I told the guy I didn’t want a car and next thing I knew, he got me a nice one and he told me to stop by their shop. The dealership gave me a brand new truck to drive. I had an awesome experience with CarShield and I would tell my friends to go with them.

Answered all my and polite questions. Was very helpful. I would recommend CarShield to all my friends. I am glad I saw this on television. Wish I had seen it sooner than I did. I am sure I will be satisfied.

CarShield seemed legit and the price was reasonable. Although the warranty we had in the past had more coverage, we still got less coverage with CarShield because we have a lot of electronic components. We wanted coverage for big mechanical issues. My husband used to be a service rider, so he knew about the plan that we wanted to get on. The overall application process was detailed and I was very satisfied with the reps that helped us pick the plan.

Our vehicle was three years old and I thought we needed an extended warranty. CarShield called me at the time. I liked that I can pay the payment plan on terms so I went with them. One time, something went wrong with my car and I had to get it fixed. CarShield asked me if I had a warranty on my car, so I looked up the papers and they called the place where I had my car, and my car was fixed. I'm glad I got the extended warranty because you never know what's gonna happen to your car. It saved me a lot of money and I would recommend it to anybody. I would tell others that CarShield is the company they need to get for their warranty. I already had an experience with them and they did what they said they were gonna do.

I called in to update my account, and had to be transferred once, but the whole experience was quick and easy. The person that transferred me did a warm hand-off so that the representative that resolved my concern already knew who they were speaking with and had my account all pulled up when he arrived on the phone. Great job!

I drive a Mercedes that has so many miles on it and it would cost a fortune to fix it if something goes wrong. Getting an extended warranty is easier as you pay a little at a time because you're paying for it anyway. It's just basically a credit line to fix your car. And if nothing goes wrong with your car, you just paid for something that you didn't use which wouldn't be a big deal if you were prepared for it.

I had a wonderful experience getting this extended warranty coverage for my 2016 Nissan Altima at a affordable monthly fee with no mileage restrictions! Also roadside assistance is included at no extra charge! Thanks Anthony ** and CarShield for this amazing experience.

Customer service secured my commitment to purchase CarShield for my 2006 F250 Super Duty. I am only rating my interaction with the representative at this time. I have only purchased it a moment ago so hope it goes well. Thanks for answering my questions and holding for my final decision.

When I bought my car from a dealership, they tried to sell me an extended warranty. I called CarShield and one of the things they talked about was peace of mind. Also, their price was better than the dealership. But when I had to use them, they were not as easy going for that peace of mind. My Jeep Grand Cherokee's check engine light came on. My mechanic gave me information on what the problem was then I found out that there was a problem with the engine in the Jeep. The claims examiner from CarShield spoke to my mechanic and when I spoke with CarShield, the person was arrogant and made it very difficult. They told my mechanic that if they go ahead and take apart the engine as they need to see it apart to find out if it is covered, it opens up the bag alarms. Furthermore, if it was not covered, I already put out the money to my mechanic because nothing was covered there.

The vehicle was great. The experience was good too. Thank you for letting me choose CarShield. Thank you for the car to drive around in. Thank you for the car insurance. CarShield is a unique insurance. It is a white Toyota Highlander.

The customer svc specialist (Hunter) I spoke with was a delight. I've dealt with a lot of them over the years & he will stand out as the very best experience. It was amazing & a great experience dealing with Hunter & CarShield.

I appreciate it when representatives are patient in answering all my questions. I ask a ton of questions. The only gripe I have is the guy who called me and connected me to a representative sounded like he didn't want to be there.

Great service! Who helped us was very respectful. I will recommend this company to my friends, family and Coworkers. It is awesome that the service individuals have patience working with someone who has never used this company before. Outstanding performance.

I purchased a warranty from CarShield. I was told on the phone by the rep that suspension parts were covered. Little did I know that when I brought my car into the shop for an axle to be fixed, they said it was not covered. I spent about 500 on it. I called and told them to cancel my account and I would potentially consider filing a lawsuit for the repairs plus the down and monthly payments. They told me they would review the call and get back to me within 48 hours with an answer. A WEEK went by. No word from them. I called back in and asked what was going on. A rep told me he was very sorry and he that he just lit a fire under the call review department. He said he would personally call me back later that day or tomorrow. He assured me that he was a man of ethics and he doesn't like people being taken advantage of. He never called back.

The reps from CarShield were professional and they broke down everything that was covered from A to Z. They knew what they were talking about. Anything can happen to a vehicle so I decided to purchase a service contract for my Lincoln. That’s my first auto warranty and I have no regrets. I put a claim not too long ago and everything has been taken care of. Their service was perfect and I would recommend it.

Rebecca, the agent was extremely pleasant and sweet. Her personality shines through with a awesome glow! I recommend anyone to CarShield Warranty Service. They are the best in the business. I know that I will be with them for years to come. Thank you.

Very professional lady answered the phone with an excellent customer service, she listens to me and fix my problem, I am a Spanish speaking person and I need to understand how the coverage work. And get a better deal on my monthly payments for the coverage. I have a place in mind with CarShield. Thanks!

I've had CarShield for over eight years. It was 2003 when I had my Avalanche. When I sold and traded it in, I canceled the warranty for it and then I got a truck. The truck's dealership only gave me a small warranty period. So when that ran out, I went back to CarShield. When I sold the Avalanche, I wasn't expecting that I had money coming back to me because the warranty wasn't up yet. Filing a claim with them went well. Everything has been great. More recently, I got my mirrors fixed about a month ago and that also went through really well. I recommend CarShield to everybody who asks me where I get my warranty from. It's a lot better than the warranty people get at the dealership.

When the check engine light came on and I put it in the shop, I called CarShield and asked them if it was covered. They said yes and my phone call didn’t last more than two minutes and I was taken care of. The guy I talked to was pretty straightforward, answered my questions and got it done. I took the car in, and got my vehicle back in three to four days. That one claim was about what I spent on the warranty and it's still continuing. I've recommended CarShield.

Have not had any problem with my car so I can't tell you what my experience would be like sending the car to any dealership for repairs. Once I do that then I'll be able to write you more but so far I do like the representative, the way they handle themselves, the way they tell you about the program. That I would give them a 5 and I would recommend this program to someone. I did my uncle and two other friends because the reps impress me so until my car breaks down and I need some type of service that I'll be able to read it more.

CarShield's term and mileage were good. I was happy with the plan. However, before I filed a claim I had to call CarShield because the mechanic told me that my plan was expired. He had given them the VIN number instead of policy number so they were going under the original factory warranty instead of the extended warranty. We checked my details and I had stored my information and verified that I had a 100,000 mile plan and it was still good for another year. I was at 83 at that time and I said, “No, it’s not expired.” So I had to contact CarShield myself to verify that everything was good and what was going on. They told me, “Let’s tell the guy to let him call back and get it all cleared up.” It all cleared up eventually and everything turned out fine. Other than that mix up with the communication between the dealership and them, everything was very good.

Both the CarShield salesman and their Customer Service were professional, courteous and extremely helpful. My experience with them was excellent from all standpoints. The plan they offer is very valuable, and I would definitely recommend them to anyone needing vehicle protection.

Rep was very helpful in explaining warranty and letting us know the value of the product. Hopefully we won't have to use the warranty, but it's nice to know there is coverage on the Jeep, should an unexpected repair needed occurs.

From the start of the transaction they strive very hard to get my business. At first it felt like they did not get me the best plan, but reality they massaged the plan to fit my budget. Which I am grateful. The confirmation email was incorrect so I called to cancel, but the CSR explained to me that on her screen it showed the correct monthly payment amount. And I was relieved to hear that we are all on the same page and no one was pulling a bait and switch. Thank you.

I think the company is a great asset to have just like your car insurance, you never know. Just in case, you need it, it's there for use. And easy to contact an agent and extra assets as, tow service, rental car, easy follow instructions.

Robert was awesome. He went above and be beyond to give me more than what I asked for. He did a great job and was a pleasure to work with. Thanks Robert. I will recommend this company for future customers.

I have always had this fear that if my car needs repairs I know I would not be able to take care of them without something like CarShield. So much more peace of mind knowing I have this. I received a reasonable monthly quote and feel comfortable with what I am paying monthly.

I have never bought a used car before. I always bought new ones, so I was advised by several folks that I respect to consider getting an extra warranty on my used car. I found CarShield and I decided to get one from them. Purchasing the warranty was all pretty easy and they gave me great customer service in the beginning to get the warranty going. I also got the literature, so that I had references at home.

I have a couple of cars and in the seven months that I've been with CarShield, I've filed claims with them twice. The reps there were pretty good, but I brought my car to my mechanic and he talked to them. CarShield has been good for me and I liked them.

I am in the market for an extended warranty on my vehicle. After reading some of the responses to the one-star reviews by CarShield there is no way in the world I am going to contact this company for any type of warranty in any way whatsoever. They did not address any of the reviews. They just apologized and had the nerve to say, "If there's anything we can do to help you don't hesitate to call us." What a crock.

So far I have good experience with customer service. And I am grateful for the telephone reminders that I receive. I am grateful for CarShield period. Because without it I would not be able to afford repairs. Thank you.

When I wanted more vehicle coverage, I googled CarShield and got good reviews. I got online and the reps explained the warranty to me. Their knowledge and expertise were good and they went over a few different warranties. I now have warranties with them for an Edge and another vehicle. When I filed a claim for an electrical issue with the Edge, I contacted them to know what I needed to do. Then I went to the dealer and explained to them what I needed and they told me to bring my vehicle down. They went through it and took care of the different issues that I had with it. The service was smooth and really good. It was a good experience and everything worked out like I hoped it would. With CarShield, I've been comfortable knowing that if I have an issue, it will get taken care of quickly. I would use them again if I needed to.

I’m very impressed with my off and my billing cycle could be better. I would recommend to a friend any day. The customer service was great. He put me on a brief hold to accommodate my situation. Very pleased with the customer service.

I have an older vehicle and the warranty on it was up and I wanted to keep the truck because of everything we've done in it. My husband has always done upkeep on it and he tried to make sure that after he was gone, I wouldn’t have any kind of problems with the truck. So we decided to get an service contract for it, and we got it from CarShield. I was pleased with their customer service. They would call back if they tell me they'd call me back. We wanted some quotes and things and they called me back, was very helpful, and friendly.

The lady was very professional and helped me with every question that I had. I will absolutely tell my family and friends about this company. The company was very easy and quick for I can apply. CarShield so far is the best company that I had ever talked to.

I could not be happier than I was today. I give this company and the representatives two thumbs up with a 5 star rating. If I could give a higher star rating, I would but I have to settle for the 5 which is the maximum allowed. I will definitely be recommending this company with friends and family.

The problem with the AC in my car has, as of this moment, not been fixed. The dealer, Reynolds, in Orange, VA, has yet to call to get approval for the repair. I'm not happy with Reynolds Service dept. or personnel yet. So far my experience with CarShield has been fine. My problem is with the service at the dealer.

Wonderful experience, individual was very knowledgeable and the product/policy was just what the Dr. ordered to be able to get this coverage at the price we were quoted. Can't say how much I appreciate CarShield. God bless you all.

People kept calling me and wanted me to take out the insurance on my car but none of ‘em would tell me who they were working for. Then one guy finally broke down and told me it was CarShield. So, I took out the insurance with him because he was the only one who answered my question. We had an experience a while back and had to have the car worked on. The dealership had my car for five weeks. But CarShield gave me a loaner car which was great. The car got fixed and most of the bill was paid. But the dealership told me that $520 would be from my end, so I ended up paying that amount.

I Called to cancel my policy. The Customer service representative was attentive and very professional. The Call was fast and the request was expedited in a very quick and satisfying manner. I would recommend CarShield and I hope use CarShield again in the future.

I have tried twice to CarShield to take the payment for my policy out of the right account. I have called them twice & told them to change the account number. As of today they are still taking the payment out of the wrong account. So once again I will call them to see if they will start taking the right account. They always insinuate that it is my fault.

I looked into a different company and they wouldn't even answer the phone. CarShield at least responded and the people were helpful and competent. They answered my calls, talked about the warranty and what I needed to do, and followed up. CarShield has good customer service and they cover the repair of certain parts of my car. They don’t ever cover 100% of the parts for a Mercedes but they cover at least 50% of the costs and their service was of better quality.

The Customer Service Representative, was thorough and explained everything to me. I am calling everyone I know who might be interested in getting coverage for his/her car, to give CarShield a call as soon as possible. Thank you for all of your help today.

Updated on 03/31/2020: Please see my prior review. Ashlee is the most valued CarShield rep I have experienced to date. She caring, kind and passionate. She is hardworking. Deserves all the highest honors and praises. She goes over and above to prove how exceptional she is as a carshield rep. And is not afraid to share. She will seek additional assistance from her supervisor making sure everything is correct for my benefit. While working from home due to Covid -19 and limited resources. She was extraordinary to say the least!!!

Am excited to have signed on with CarShield to extend that everything continues working well on my vehicle. Knowledgeable and friendly staff made my experience a quite pleasant one. I look forward to working with CarShield should I ever need their services.

I'm an ASE certified technician of 28 years and just needed a plan to cover engine and transmission in my 07 F150 5.4l. I do all my other work like complete A/C work, intake gaskets, starters, water pump, and anything that surrounds the engine. Also I will do my own computer diagnostic and will perform my own repairs also. I can do my engine and transmission replacement but I'm too busy doing everybody else's. So I saw an infomercial about it and decided I would give it a try. Now I haven't had a claim yet but they were friendly but a little pushy. But I'm hoping their coverage is true and I'm not the person that can be fooled but for the monthly price they gave me which was discounted greatly because of my skill I decided to give it a shot. But remember when you get a quote these people are salesmen and get paid to sell you the highest package. So do some research and decide what you really need for coverage...

Our intentions were to keep our used cars and your company offered us confidence and the backing to do so. Unfortunately for you and fortunately for us we given a great deal on two new cars so we had to cancel. The customer service people were great and we already got the refund as promised. Definitely recommending CarShield to everyone.

Very friendly and everything is spelled out for you with no misunderstanding! The price seems to be very reasonable and competitive. Can be used at any authorized service center of my choosing. Looking forward to my first service. Just purchased a 2013 Cadillac XTS Platinum with 48000 miles and the Original warranty was almost expired. Now I covered for an additional 6 years 50000 miles.

I called in about CarShield and was told the entire AC system including the front end would be covered under the warranty, unfortunately there was quite a bit of misrepresentation on the part of the sales rep. At no time did he say there would be parts of the front end or AC not be covered. He said it covers the entire AC and all parts on the car excluding brakes. I was suckered. I took the car to a Ford Dealership to see if I could get the AC fixed, the compressor was working but blowing hot air.

I received a letter regarding Vehicle Protection (Extended Warranty) and opted to call this company for more specifics. The person with whom I spoke, for the most part, was friendly and courteous. The call began with her asking for the year/make/model of my car. I told her that was actually what I was calling about... If a letter arrived, advising me that I have "not contacted them about having my vehicle service contract activated", then they should have records on file to tell ME that information. She then talked of the massive amounts of people they work with daily, so I offered to give them my "Customer ID Number" so she could pull up my specific information, but she still said she wouldn't be able to find the information THEY wrote ME about!

I was asking for a quote, not a ph. Call the second I enter my number! I find that annoying, an it seems to be "The Norm" with the online business process... there should be a option between texting/tele., and online screen preview for printing. I have had this offered once before, an found it to be a very comfortable situation, and helped produce the image below! LOL.

Talked to someone initially that was a salesperson who could not help (very apologetic) and forwarded me on to rep that did help me answer questions I had that the repair facility had asked me, which was how you paid your claims. The repair facility only wants to have credit card payments paid to them via the warranty services which I was explained is how you do it. We will see how the claim process goes as my son is going to leave his car at the facility in morning on Friday.

Dianna was very professional with great customer service skills. She processed my request immediately. She added me to our policy and changed payment method from our credit card to our personal banking account. She also verified some of our services within our policy. Again, great customer service skills.

My experience was great customer service is A+. We got the coverage we wanted and at a reasonable price. Very happy very fast callbacks and very little wait time when we returned calls. Will recommend their service to others.

I am happy I answered the phone call for a qoute. The customer service agent was patient and thorough. She was very knowledgeable and easy to talk to. I feel very confident that I made the best choice in joining CarShield. The coverage options and price are excellent!

They were very helpful in closing this account, we sold the 2013 Toyota truck and we aren't going to purchase another one, but since I lease my vehicle, we are going to roll over the refund to cover the cost of what I have to pay at the end of the lease and cover the new vehicle I had just gotten. I didn't know you could that.

The Representative was courteous, knowledgeable and patient. He was good at reviewing details. I was provided enough printed documentation that was easy to understand. The Representative did a step by step walkthrough. He took his time and gave examples to help clarify the information..

The two people I talked to were amazing! They were very helpful and walk me through the processes. I'm so thankful that they were there to answer my questions. I'm very happy that they had my back. Thank you so much for your service.

My experience was wonderful and I am amazed that I found them and I want more people to hear about them. I feel really lucky because at 1st I thought it was impossible for to get a warranty. Really good place.

The first customer service rep didn't help. She wrote wrong information and had me paying more... for no reason. I was highly upset until they called back and put Joseph on the phone. Joseph help correct all mistakes! What more can I say? I was going to go to another company and request my money back. She really made me mad!

Fast, courteous service, took care of all my questions with my policy and the representative was very kind and knowledgeable. I would definitely recommend this aftermarket car repair insurance to anyone that is interested. I was also told that if there was any problems with the repair shop that not to hesitate to call.

Georgetta ** was great. You guys hired the right associate. She is a great asset to your company. Because of her I would be glad to recommend your services to everyone. The customer service is the best I have ever experienced over the phone. I felt as if she was handling my issue if I was right in front of her. Great job???