CarShield Reviews

I spoke to a gentleman, he was very kind patient and understanding. Took time out to answer my question with the best ability. Also I was provided information that was needed. Answered my questions with all honesty. Thank you for your time.

I have never had any insurance treat me this way! It’s been over a week and I still do not have my car back! Everything is covered they say but they do not want to approve anything to be fixed! The 4 day rental is a joke because you will need a rental for a minimum of 2 weeks dealing with them. And you will pay out of pocket way more than the 160 they MIGHT GIVE YOU.

Called to cancel my contract but after talking to Michelle (customer service) I changed my mind. She was very professional, knowledgeable and personable. She is top notch and persuasive without pressuring me. This combination along with her sweet manners is a model that all customer service personnel should strive to become. Thank you Michelle.

My representative was extremely helpful when I talked to her to revise some information regarding my account. I needed to call her and give her the exact mileage on my vehicle. It was one of the nicest experiences over the phone with someone helping me out that I can remember in a long time.

I have not had any experience other than the initial setup. If the courtesy and professionalism is followed up by the level of interest and concern when and if I need repairs. I will indeed be very happy with your product.

Getting this service was the best decision I have ever made. I can’t thank you guys enough for hooking me up and also the service you guys provide to me is great. I call and you guys pick up and answer all of my questions without hesitation.

Exceptional communication and price. Happy service rep with great listening skills. Always a nice thing when dealing with sales or customer support-- plenty of time spent explaining options and additional coverage for other autos at a discounted rate-while I do not look forward to having problems with my mercedes, just driving in to their dealership gives me goosebumps relative to their pricing.

I was very pleased with the service and information provided to me by Shelby she clearly explained thing to me and I was satisfied with the policy. The reason for cancelation is the company where I was working with will no longer be operating. I am 77 years old.

Very, very good customer service. I was surprised and very much satisfied with my results! The customer service representative helped me quick and easily. He was very personable, which makes these kind of phone calls less stressful. By the time I got off the phone, I had no further questions and completely understand and appreciate my contract. :)

Great Service and Wonderful Customer Satisfaction. I am very pleased with my relationship with Car Shield and the customer service representative was very efficient and showed genuine concern and was so compassionate during this tough time. I would definitely recommend Car Shield to my friends and family.

First class company. They absolutely delivered. Every promise made was completely fulfilled. The pricing was much lower than what I was budgeting each month for car repairs. They act more like a charity than a business. Customer service was always prompt, courteous and professional at every turn.

We have not used it but. It is a great???? Feeling to know we are covered if needed. All the representatives we have spoken to see very helpful. Each one has answered our many questions so they we understood.

Deborah was a wonderful Ambassador for your company. I had many questions and she was very knowledgeable, thorough, had my contract accessible, and was willing to ask or search others to clarify certain points to confirm. Getting the customer satisfaction was her priority, not her ego. Her attitude was what was most outstanding, she presented as helpful and sincere. Whether in sales or customer service, she is just the type of employee I would seek to hire. She made me feel I had made the right choice to buy from your company. I hope she is indicative of your company's Mission Statement.

My highest compliment to Kristen ** for her patience and careful explanation for all questions I had. It is not too often that you can receive concise and direct answers through a telephone conversation. I am pleased to recommend CARSHIELD to anyone searching for an extended warranty.

I appreciate the representative helping me to send my vehicle to Pep Boys. She gave me advice about the discount that I can get on the part that's not covered under my warranty. She was very nice and I'm thankful for that information.

Updated on 04/07/2020: Car Shield will cover the powertrain if it goes out but if the module inside the power train goes out they won’t cover it was since does that make? Answer none. The customer service agent I spoke to on the phone was nice and courteous but had no power to do anything. Sincerely Jason ** upset customer in Oklahoma

Received letter about activation. And here resolved the problem immediately. Plus, I have full coverage on the plan. My plan is good until 2029. The payment plan is great. The letter information informed about a The problem at hand.

Wanted to Cancel. The operator offered a lower price per month. I have stage 4 cancer so I was worried about the cost. Still a little worried but I have an older car. $89.00 a month is what she offered. Thank You very much.

I fail in a hardship after purchasing coverage and you helped me and gave me the option of returning w/o any problems concerning cancellation or refund. It would be a pleasure for me to restore my services when this coronavirus mess ends.

Pay a bill. Representative was very courteous, helpful and professional. Considering that he was working from home the process went smoothly. I was able to conduct my business with no problem. The only problem I had was with the phone system. It kept sending me back to leave a message.

New client and a second call was to provide an accurate odometer reading for my truck. Staff were very helpful and professional. If I had realized what a great value CarShield is, I would have purchased the coverage earlier!

Great Experience in a short time. I had my car serviced today and learned that I am still under warranty for 4 more years. It is only 2 years old and I keep up the maintenance with it. Vut thanks for allowing me to cancel at these trying times we are having. 4/1/2020.

Was hoping more would be covered, due to what my shop said was needed. My shop thought the car required more work than the inspector determined. Except for the wait I imagine part of that was due to the covid-19 virus, all else customer service and everything's been very good. Very pleased with the service overall.

I had to get another debit card number and need to report the changes so that there would not be a delay in my services if I need it from you. It took less than 10 minutes to make the corrections. Great job!!!

Would recommend Car Shield to everyone. Very polite and professional, Very informative on coverage & etc. I will be highly recommending Car Shield to family & friends. For the monthly cost this is well worth the value. Only with a $100. deductible in the vent that I have to use this coverage,, would be well worth the monthly cost.

Awesome company. l would definitely refer you all to a friend. In a time of Crises that we are in at this time l called Car Shield and they were very understanding! Thank you Car Shield. Thank you very much.

Kayla. She was great after months of trying to get someone to listen to me. She finally did. And it paid off. I canceled my contract but I came back because of Kayla. Thank you so much. For helping me and be consistent about following up.

I have made 3 Phone calls regarding where to see my contract and I have received each time multiple e-mails with this survey and no contract with terms and conditions. I was told I would receive them when I purchased the coverage yesterday.

It seems that CarShield adjusters work hard to find a reason to deny my claim. Then it is taking too long for the inspector to inspect. Don’t know when I will get my vehicle or if CarShield is going to do what I was told they would do when I joined. I trusted the salesman but the fine print in the contract is different from what the salesman said to me. But no problem. It is what it is.

Squealing belt. I called to see if it was covered, and the person I spoke to was very helpful! I didn't expect it to be covered, so I was pleasantly surprised. Very happy with the conversation. She was very friendly and helpful and helped me out a lot. I will get it fixed on Wednesday. Hopefully with no more problem.

2007 Lexus. CarShield has saved us money. We are retired, and the assistance has been a blessing.. With an old car that provides you daily transportation, it is important that it works well to get you to and from your designation. CarShield makes that possible. I don't worry about repairs because I know CarShield will be there for me.

The road service man "Carlos" arrived in about 15 min. Very nice in all ways - helped me out and got car started right then. He helped me get the car to a service area to replace battery and have car checked for everything - fluids, tires etc.

Great experience. No hassles. Once my vehicle was diagnosed the dealership notified CarShield and the process was started and completed. I highly recommend this warranty. My truck is a 2017 and it was very simple process to purchase a warranty.

My experience with the customer service representatives has always been pleasant. They have understood my situation and have offered suggestions in how to retain my policy. They have made payment arrangements to help me retain my policy. I hope that I won't have to need the services, but I'm glad to have the coverage. Thank you.

Need first name corrected (Carole) and City (Orlando, Florida). I cannot imagine a company such as yours not getting the paperwork right. Please try again and get the essential paper to me as soon as possible. Thank you for your attention to this matter.

When I was signing on the Agent recommended Gold but when I took my car for repairs, I was told that the repairs were not covered and that I should have got platinum or silver. Whoever heard of such a thing that platinum and silver are more of value than Gold. To me POWERTRAIN PLUS (GOLD) coverage surpasses platinum or silver, except in Carshield world.. A deliberate attempt to confuse prospective consumers.

They answered all of my questions to the best of their knowledge. The inspector has not finished yet. It is nice dealing with people who understand and care about what I'm going through. The tow service they use were on time.

I spoke with one customer service rep and she was not very professional, I hung up and called back and got Twyana and she was so compassionate, professional, courteous, and knowledgeable. She went out her way to find the best deal that would fit my budget with what we are facing in the world today, then me canceling my coverage. She didn’t know that I was crying on the other end because most people just about the company and not the customer or consumer. Thank you Twyana.

Everyone was very courteous and helpful. I thank all who were involved. They made My experience very easy and frustration free. I greatly appreciate how I was treated. It's always nice when you can count on a product you have purchased and have to worry if it is going to do what it advertises.

Need better relation between the shop and CarShield rep. when vehicle is in for repairs. Some shop doesn’t want the headache dealing with CarShield and especially when is giving the deal for transmission repair. I’m had good service with my other vehicle with the shop.

Purchased an extended warranty contract for my vehicle in 2019, was told that the rate (cost) would not increase, Jan 2020 received a letter stating an increase and that after Feb 1, "we will not be able to guarantee the service contract quote designed specifically for your vehicle". Since I had until May 2020 before the contract ran out I called and was given the excuse that the letter was an advertisement in an attempt to get car owner to sign up. I am a client. Why send me this, ummmm. So I asked for a refund of the months not used and for them to cancel the warranty. I was told I could not get a refund because it was past the 30 days. I would not recommend them to anyone.

The tech did excellent work. He also waited for me because I wasn’t home. Really cool guy. He did a better job than the previous tech did when I had another chip fixed. He did fixed the chip in less than ten minutes.

I called the girl shoulder what I needed. She helped me out. It was great, painless and everything was solved in one phone call. I enjoy doing business with companies that operate like that. The ones that I got to continually call I don't like to do that and I don't recommend them to people but you you're okay. That's the way I like things. Very good job.

I'm just happy that you were able to help me with the prices of the vehicle repair. Every little bit helps. It's a manifold. Been on recall list like it should be. Wouldn't have had this problem begin with. Manifold tank supposed to just crack out in the middle of them and ** big old hole in them just not right.

Good. They were very helpful on the phone. She answered all my questions. I would recommend to friends. I need my car fixed and Car Shield said they can help. I hope they can help. The deductible is reasonable. And payment is reasonable. Thanks very much. Customer service was very helpful. Now I need to go to a mechanic to see what is wrong with my car to get it fixed. Please please help me. I'm broken down right now.

Dear Carshield of America,

Person who answered the phone was very helpful and took care of the problem immediately. Now waiting to receive policy. Have not luckily needed to use Car Shield yet and when I do hope to get the quick service. Thank you.

2 cars, 1 truck. That's how to get my truck and car on it then I like it so much I return and put another call on it. I hope you guys keep up the good work 'cause I've been told several other people about you guys so keep up the good work and now won't have a problem.

Very happy with the service. Will recommend to others. The coverage is exactly what I was looking for. The cost is better than a new car payment and a lot less hassle. I can ride my car with confidence and Peace of mind. Thanks. Omar

1st, When I signed up, I still had 10k left on 50k factory warranty, and most of sign up month gone, but they backed up and hit credit card immediately. 2nd, Received confirm, but never contract. Called CS, and they did resend several times, and finally they gave up and sent a book, (Quick), I have not used it yet, because I still have 5k on warranty, (had and paid 3 months now), And when I showed Dealership, I had aquired outside warranty, they sort of went, well ok, so I am not sure about, product yet. But your Billing Dept. is Fast, and CS dept. are fast and eff. DMC

I was told warranty covered motor, etc. When I called to make a claim a year and 3 months later, was told they only covered it if a certain part went bad to cause it. Dealership had told me Car Shield always make excuses why they won't cover whatever you need. They said they have never had a client cover problem by car shield, that they always have excuses. After paying for over a year money down the drain. Not true what commercials claim! Dont get it!!!! I asked for my money back and of course didnt get a cent.

Due to my unfortunate spinal problem worsening l am having to go through spinal shots often. This makes me unable to handle the truck any longer without harming what my Dr’s are are achieving. They have recommended that l don’t force my legs to stretch out because it’ll make the area’s that they are working on open up again. So l cannot be paying a bill that l can’t afford. As the Pastor of a Church it was very useful in serving the people and now I have to think about what to do. I do appreciate you having been understanding on the phone during this times.

I called for an extension on the issue of the Covid 19 and Leslie I have to say she was very understanding and as soon we all get back to our life I be gladly to get my Car Shield for life. Everyone stay safe. Thank you Leslie.

The young lady that waited on me was VERY professional and was a pleasure working with her. Being on social security she has very helpful in getting me the best price she was able to. I feel very safe and secure of the highway.

Altima 2013, shutdown while driving. Auto towed to shop and diagnosis determines cvt bad. CarShield, without hesitation resolved the problem and I'm back on the road. CarShield undoubtedly is the best protection for your auto investment. The stress I anticipated was needless. Thank the world for you ladies and gents. The best thing since sliced bread. God bless all of you.

I am glad I saw the tv and acted upon it. This is something I wish I had seen sooner. Car repairs today is crazy expensive and this is a stress reliever for me. More people should buy this, it will save me thousands of dollars in repairs.

I have taken my car to the mechanic and was denied my claim. My sensors was to be under my contract and you denied that. I understand you can't fix everything but you turned down something that is in my contract.

it was a pleasure talking to Vincent about CarShield. He was very respectful and knowledgeable about the plans and which one was best for me. I would recommend CarShield because it gives me peace of mind to know if I have a major breakdown in my car it will be covered.

Professional. Great price. Customer service very helpful and friendly. Always able to solve many questions that I may have. Easy to work with. Very punctual. When answering phone no long wait times. And the CarShield app is very easy to use, very informative, user-friendly.

This is the first time that I needed to file a claim with Carshield and it could not have gone any smoother or been any easier. It is well worth the costs associated with purchasing as it saves me from paying nearly $1000 for an engine issue.

Easily fixed. Nice agent on phone. Just a glitch in your system when I made a change in the date to take payment out of my account. It's all resolved now and will be handled in the future on time from now on. I'm confident you will take it out on time from now on.

Had a wonderful experience with Car Shield, from seller (**) to young lady who help me with Cancellation. I will be back when I need to use Car Shield's again. It has been a wonderful experience and everyone was so helpful, so kind. Thank you, Mary Jane **. Also I will tell others about you.

The dealer called to see if Carshield would cover my air conditioning on my truck. It only needed to be recharged so it wasn't covered as it was a maintenance thing. I have used carshield before and I'm very happy with their service. It's a great extended warranty to have. Would recommend anyone to get carshield.

Your CSR, Stephen, was working from home like the rest of us during this health crisis. He was extremely positive, professional and quickly able to process my request. Thank you! P.S. - he had to briefly put me on hold, but there was awesome blues music to listen to!

I had to talk to 3 different people. I called the main # & said I needed to make a payment & change the dd of my payment. He told me I had to call another #, I asked him to transfer me & he said he couldn't. I called the # & they took my payment (& charged me $5) but said they couldn't change the date & they transferred me back to the main #. This wonderful lady worked with me on changing the date, but told me to call them & not paylink because they can take it & only charge me less. Not sure why the 1st guy didn't know that.

CUSTOMER care handled everything for me. Only my signature was needed for me to go ahead and leave it at service shop to get my car fixed and now all I have to do is wait for the mechanical failure on my transmission fixed.

My customer rep. was very helpful and get the best coverage possible and very nice to talk to. She explained what kind of coverage I would have and when the coverage starts and the payments are due. Overall I am very pleased with Car Shield.

Excellent customer service and very compassionate and understanding. Very accommodating and explained my options very clearly. Great. follow-up and patience. Thank you very much! I was very impressed with the level of service and the professionalism as well as the quick and efficient service.

Platinum package. If I have any more questions I will contact you. Thank you. They explained how the contract work and the coverages. They were very patient in getting all required information and payment method. I was satisfied overall.

With the bill being $1778 my portion was almost $600. I thought would cover better than that. I pay $120 a month and had to pay this amount. Not too happy. Disappointed that was not a better coverage for the amount I pay a month. Truck was down 8 days. I have had a car for the last 2 days. Sucks..

I was a customer that changed to new car. The service was fabulous and I have no complaints. It was a wonderful experience. Customer service was great no did he job explained every thing to me in detail. Was all good. Thank you.

Good service. Professional and courteous. The CSR was very knowledgeable. She was polite and informative. She is what makes me want to patronize Car Shield's services. Through all that's going on she made my day brighter.

Changed their rules depending on who I talked to. Asked a question. Answ. seemed wrong. Called again. Got an opposite answer. The third time I was told the first two were wrong. Got a supervisor and was advised the people were probably new and did not know. They said I was not covered even though the work is listed on the contract. I have canceled. I am concerned that they will pull this stunt if it's a large problem. It seems like a scam.

Everything Was Perfect. Customer Service Representative was excellent. They were pleasant to talk to and very kind. I will recommend all my friends and family about your company and the great service you provide. Thank you. I look forward to getting great service each and every time I call. Again, thank you.

I do not have a description about anything because I was only asking about service. The rep was knowledgeable about my inquiries. I asked about several things and she had answers for all questions I asked.

I called because I received a letter that I needed to activate my service contract. I have had my contract for almost 2 years now and the representative said it was just an ad and it usually sent to customers that don't currently have it and that I don't have to worry about the letter. It just so happens that I need to have my truck taken in to have the transmission worked on. She gave me the number for the tow company they use and explained how to make the claim. She was very helpful and found the info very quickly even though she explained that she was working from home and things are a little different and may take her a little longer than it normally would.

Would not recommend no one. Absolutely the most terrible experience I ever had with a company. Just horrible. Was lied to from the start. I will never call this company ever again. Just my thoughts about the way they handle it.

Insurance for my truck. Yes I would recommend others for this insurance. I got the best price and the helpful employee. Very satisfied. I'm very pleased with the insurance so far and I understand that I'm in control of my payments and so I have this drafted monthly to make sure I'm covered. Thanks.

As I was driving my vehicle the light came on the dashboard to let me know there was an emergent problem with the brake system and to get the car to the dealer ASAP. I did that and between the dealer and my car maintenance contract they identified the problem and rectified it! I am ever so grateful!!

Friendly service, answer lots of questions. Will recommend it to a friend. I’ve tried other companies here. Seems to be the best according to price and all the different options to carry. I feel comfortable and relaxed about joining CarShield. Thank you for your help.

After replacing stepper motor, which CarShield approved, it was discovered heat pump is also defective, which was not approved for replacement. Now I still have no heat, so what benefit is it to me to have your coverage if you won’t replace the primary source of the entire passenger heating system. Either you cover ALL COMPONENTS of this system, or why cover any of it?Obviously, you don’t want to cover anything that involves more labor.

I’m glad I made the decision to go with Car Shield for my BMW. It has been a wonderful experience and easy to use since my manufacturers warranty expired and I’d recommend their product to anyone in search of a car warranty.

We did not know that CarShield did not cover the schook replacement. Now we don’t know what CarShield will cover or not. We had to drive the car back home and find someone to fix it for us. We had to rent a car when our car was in the shop for three days and the car was not fixed because it cost us too much money for us to pay when all along we said CarShield will help cover the cost. We were wrong. CarShield needs to let people know what they cover and what they don’t before people buy the contract so they will not be disappointed like us. When they take the car to the shop and are told CarShield will not cover you have to pay the repairs on tv. It sounds so good how CarShield help but it is not that way when you really need the help for CarShield.

Loving some CarShield. I have not yet made a service request but they have been great getting me all set up and I love that this a services they offer and the fact that you only have to spend 100.00 in any service. I only pay 109.00 a month and car rental and roadside assistance.

I had a problem with my wipers not turning off. Repair shop called Car Shield to see if it was covered. Car shield would not cover it. They'll cover the wiper motor but not the computer module that makes them function. There was also a wire that needed attention, again they wouldn't cover it. Because they wouldn't cover the repairs they wouldn't allow the rental car. I was without a car for almost a week and the bill came to $1000.00. I was not sent anything stating what was covered and what was not! I will be cancelling my contract with them.

Throttle Body malfunction. My experience with customer service was great, they guided me thru. The only draw back is the items that will be covered by the warranty. I would appreciate if you could send a copy of what is covered, they also assisted me on how to recover the cost for a tow.

I CALLED TO ASK ABOUT TIME LIMITS FOR SUBMITTING DOCUMENTS FOR RENTAL CAR REIMBURSEMENT. The agent was helpful and understanding. I also asked about the claim number. She was able to retrieve that claim number for me. I then submitted my claim.

Satisfied with result of my interaction with staff. Found staff to be helpful. Also explained to staff of recent retirement and was contemplating ending coverage. Asked rep if I could have a lesser price and she was able to lower the monthly payment.

I bought a contract on 3/14/2020 for my caddie. The salesperson Damion M was very helpful in getting all the info I needed. Then a couple of days later Lost our job and are selling the vehicle. Called Cust Serv. Talked Douglas great representative and told him I had to cancel the contract and needed by refund until I buy another car. I will certainly call Carshield and purchase another contract.

The young lady had exceptionable knowledge/experiences when responding to customer.. She was very professional when explaining information; I enjoyed our conversation. Provided time for feedback questions, I was never rushed during our discussion.. Always took time to explain in details information related to confirmation of coverage.information. Was always articulate when responding to questions. Voice revealed, she enjoyed talking to customer. Would highly recommend others.

CHANGE OF BILLING. Very professional and respectful. Spoke to Leann. Polite and courteous young lady. Leann was quick and kind. Hopefully if I need anything in the future she can help me again. It is unusual to speak to someone with kind words and attitude. So sorry If your name is spelled wrong. I hope the next person is as lucky as I was.

Got the job done. I called and they gave me all my questions answered. Completely satisfied. I even received a call back. Best investment ever. I recommend this to all my friends and family. I even bragged about Carshield on my Facebook page. I think all car dealerships should offer this coverage and I think it should be at least a flyer to offer consumers. At least send out mail offerings. a lot of people dont even know.

Have spoken with four of your reps. Still no contract by email or regular. I hope this is not how your company does business. I searched to find what I thought was the best coverage. So far you have failed. A email could save a cust; and not another survey.

Very helpful. Very professional!! Answered all my questions. Provided me a package right away. They are great business. I'm very satisfied with CarShield. I would suggest them to a friend. They have a high coverage. Glad I purchased a plan from CarShield. They are the no# 1 extended warranty company out there. Try them you won't be disappointed. I'm rated them no# 5 and they deserve it.

The Salesman is happy to tell you that the service is covered in the contract... That is until you have a problem... then the service is NOT covered when it specifically written in BLACK and WHITE on your contract! Don't get fooled. DO NOT PURCHASE FROM CAR SHIELD. Car Shield got $300 from me... I got NOTHING in return!

I will review if I decide to keep your plan. I called to be able to compare your plan against another plan that we already have on another car. Your customer service person, Joyia, was very helpful. I will get back to you after I can compare plans.

I purchase a 2012 Chevy Malibu in November and immediately got a warranty on it. I was paying $129 a month and when it's time for a claim they denied me and drop me. My damage is extensive and they're loophole because that's no other way to say it was that the title was at some point who knows when not when I bought the car - it is a salvage title. At the time of me purchasing this warranty they never mentioned it. They just take your money and take your money and then when you file a claim.. they say, "Oh by the way you have a salvage title" which I didn't know anything about because my title is clean.

While working with Justin, he made the experience of signing up very clear, concise and easy. The ability to have coverage when unforeseen things arise provides a piece of mind. We had coverage a long time ago and did not regret the service at all.

I am a 68 year old senior living on a monthly retirement check for now, so small monthly payments are currently the best alternative - later because I am working on other projects to improve my finances - I may prefer higher payments for 2 years then 0 payments for 3 years. Thank you for the choice.

My experience was, "Revealing".... I have had several conversations with representatives... all of which have told me or explained, to me, different versions, of what they understood my contract for service... to be. Many times I was informed that I needed to have a minimum of 500 miles and a certain amount of days, both... not either. I have finally been informed that based on my contract, I am currently allowed to take my car to the service center.... I gave both Lea and Nakeisha Excellent Ratings, because they both inevitably gave me the answer I have been arguing, very politely to hear. BOth of these young ladies were thorough and what I'm hoping to be... Concise.? Now... If these surveys are of any true concern to Carshield. Then I would Very Much like a Supervisor to contact me and Discuss my Situation, in hopes, that this will never happen to another client or customer of Carshield.!

CarShield does what is outlined in the contract. I would recommend this company to others because they followed through & customer service is great. I have had no problems with this company. I really appreciated the customer service that were real people and they where very informed in answering all question a with satisfaction.

Adress Change. Glad to see there's Someone that can hopefully help, I'm Pretty Sure Everything will be okay, havent used or had to use any of your help, but Peace of Mind, That Works By Committee, Hope you can get these lights that dont belong there out of my face, always feel like I'm bothering my mechanic to take light out, glad he dont mind.

I wasnt sure it was worth keeping the warranty on my car, BUT MY REP offered me a discount as I am a Senior. This enabled me to keep my warranty plan, for which I am very grateful. I would offer your service to my friends who are also seniors and live all around me. Thanks again.

Customer service was very good. They helped me with all my questions and were very pleasant to me at all times. I would recommend this company to all my friends and family. The rates are good and better than any other company that I have talked with.

Disappointing Coverage. Not everything was covered. Information about car renter not good. Without a vehicle for three days. I need more information about what is covered. Need information about canceling service. Please contact me at ** with all the information I stated above.

Cancelation as of now, uncontrolled circumstances. My experience was a very good one, in having my current situation taking care of, with my best interest in hand. I could not have signed up with a better company. Their loyalty and commitment in helping their customers is of high standings, and that's very good in nowadays society of finding reputable businesses. I am most pleased and appreciative of such great service.

Customer service lady was very knowledgeable and explained everything very well and saved me money with all the discounts such as military service, sr's and others and explained everything that even a old guy like me could understand. I give her 10 stars and so should your company.

Mechanical/electrical system. I will be glad to tell you my and Mercedes will tell you the rest. I followed the preliminary guidelines. I was told that I was covered. Hendrick Mercedes was told that I had no coverage. I called CarShield, again, all systems are go. I told that to Mercedes. They re-contacted Car Shield. After 50 minutes on hold. They hung up. This happened to Hendrick Mercedes 2 times. I called Car shield, again was told that the repair was approved and repair was going to be honored. All systems were go. They would give me the number. "Please stay on the line." I waited and hung up after an hour. I paid Mercedes. I have tried to reach Car Shield 2 times more to either refund my premiums or pay Mercedes. They have done neither. I think it is a total scam.

I have been very satisfied with the service I received from CarShield. They treat their customers with respect. Their service is superior and they honor their word. I highly recommend them to anyone for providing service to their car..

Wrong name on account - called to correct - still getting messages with wrong name!. Not satisfied until this is corrected. Name on account should be Lynn ** and not Len **. Please correct this and I will be happy to give another review - although we have not used the service yet and may never need to.

Got all I needed to know right away about my account. Haven't had any true experience with Car Shield yet except getting the Acadia and Ford truck on warranty. If I get in a accident, I hope I have no trouble getting fixed right away.

Had a great experience. Will use again in the future. And would recommend to others to use Car Shield. The salespeople that helped set up the account were helpful and professional. The process was simple, quick and easy to understand.

My account was charged twice but the customer service rep took very good care of issue. I do not remember the reps name but she was very helpful in every way. She took the time to take care of the problem.

Part needed was engine fan that's part of two fans on the radiator which is not covered. What I would like if that was possible even if the part isn't covered if they could look the part up or located coz that was my problem getting the part for the car what you still at the shop for 2 days now.

We bought a new vehicle today. The new vehicle comes with a warranty, so we no longer need the service at this point in time. Our experience with CarShield has been a positive one and we would definitely recommend it to others.

My husband passed a couple of days ago. I needed everything in my name and info. They were very understanding and willing to assist me in this sad time. I just wanted to thank them so much. I don’t have much more to say. Except thank you very much.

Your customer service was great. They did everything I asked them to do. The first young man was not great, but the other people were great. The first young man needs more training. My only complaint was they wanted me to tell them why I did not want your service. I told them I did not want to tell them and I didn't have to give them a reason.

I bought this warranty because my truck is getting older and I need the extra protection. There are expensive things on my truck that are going to go wrong soon, and I'll be retired soon and will be on a limited budget. I need all the help I can get.

So this morning I gave CarShield a call to cancel my policy after a few weeks with them. After reading countless hours of good and bad reviews I decided to go ahead and cancel. Spoke with Heather and as soon as I said I wanted to cancel. Oh man, Heather got defensive and agitated right away because I didn’t want to give her an explanation of why. Why does Heather think I have to give an explanation to her of why I don’t want to keep pumping my cash into this company? Beats me! Anyways she finally said my policy was cancel blah blah and my money will be refunded in 3 days and bam hung up on me. Lol ???? STAY AWAY. I’d rather drop the bag if and when my car breaks down. Oh yeah, I knew this agitation and defense mechanism was coming after reading those reviews..

I received a Car Shield email that caused me some concern. I contacted Customer Service. Your representative quickly explained that I should not have received the email and to immediately disregard it. She was polite, knowledgeable, reassuring, clever, and professional. She is an outstanding credit to CarShield.

I just signed up couple weeks ago. Your programs sounds very good. Hopefully I don't have to use it. Thanks for getting back to me. Several people told me, "Are you sure they will insure your 2005 SUV 127,000 miles." I said, "They sure did."

The CSR who help me with my decision to purchase CarShield was knowledgeable and caring. I have not used the service yet but I anticipate it will be as the Representative who helped me. I was told that I can take my car to any dealership or any certified mechanic.

Staff were very helpful. Did not feel any pressure and gave me all the information I needed to make a decision. Price was right, too. I'm much more comfortable now that I have the added coverage on my mini/mobility van.

It was nice to have my questions answered by a very nice, pleasant young lady. She also told me if I had further questions to please call back. Every contact with your company has be a pleasure to deal with.

I've been treated very well. I'm looking forward to staying with CarShield for a long time and when and whenever I have a problem. I'm hope I'm treated well. Thank you and have a good evening. What can I say? I just joined. I don't want to lie about it. So far so good. I've been treated well with respect. Yes I would recommend a friend at this time but like I said I just joined on March 3rd. I'm a newcomer. Would it be beneficial for me to have the Car Shield app. I would like for someone to call me and give me that information. Have a nice day.

The Rep was very professional in her presentation of the warranty coverage that my vehicle qualified for.. She took the time to walk me thru the warranty coverage and then the cost of the coverage, the payment plan the Diamond warranty coverage..

My husband wanted to add warranty to his truck. Tamesha answered our call and was very helpful for us. When asked about a contract being sent, she advised the original car contract was emailed twice to us. When I checked my emails and found it the print contract area would not allow me to open up the contract to view. I called customer service and was told they would mail the contract to me. Thanks for all the help.

I was very pleased to have my heat fixed without having to come up with the full amount. Carshield covers the parts I don't want to think about!! They made the processes simple and I didn't need to worry about being out of commission for more than a few hours. Thank you!

Great experience. Professional and kind. Knowledgeable and efficient. Don't know what else to say. Respectful and provides great coverage. Coverage is complete and fair. Number one in providing help with your car. Again nothing more to be said. A great company. Everyone should have it.

My car would not start at all. The CarShield representative offered to have a tow truck tow my car to a mechanic. When I ask for a jump start instead, she contacted a provider who jumped my car and I was on my way to run my errands. They provided wonderful customer service. I have been dealing with difficult Allstate Roadside Service previously. It is nice to talk to an American representative instead of a foreign representatives who do not understand West Texan accent.

Very reliable, professional and they have best customer friendly and service. I recommend Carsheild to my family and co workers. I have a 2009 Cadillac Escalade that had miss fires and oil pump problem, CarShield got me new motor for my Cadillac Escalade.

Seen a commercial on tv and called to check on coverage. It was so good I couldn't pass it up an affordable. Ford called me a few days before which I didn't accept. CarShield beats them hands down. Thank you carshield.

Best customer service I have experienced in a long time. The first time I put my Chevy Volt on a plan. Service was so good I called back and added my Ford F-150 on a plan. Awesome people. Thanks CarShield.

The customer service representative was very friendly and cordial, seemed to be well informed of services and was very helpful and patient in assisting me in my understanding of the services available and how they would be of benefit to me.

Had very great experience. Very quick, easy and simple. Was greeted as if I was family which I appreciate and went above and beyond to get me every deal that was available. Very happy to have two vehicles one mine and the other my parents all of us being very happy.

I have received great customer service every time I call Car Shield! Their representatives are always professional, courteous, and knowledgeable. I have great peace of mind knowing they are there to handle any car problems I may have in the future. I definitely recommend this company and will make sure my friends and family are aware of them too!!!

It was ok. Had to call back to get the same deal as my sister because I told her about you guys and she got a better deal so now we pay the same. I really glad I joined cause I really need this on my car.

My Change of credit card info was taken care of in only a few minutes. The representative was very polite, caring and helpful and his efficiency had my card changed and working in just a few minutes. Thank you very much for your time.

The staff were very helpful and kind. Immediately Doug ** went into everything that I could possibly have and what the insurance covered. The price is very reasonable and I am very grateful to have called them, because I was paying $234 with GEICO. Car Shield is more in my price range. Thank you Doug.

I ordered coverage for my 7-year-old Subaru, but later found my husband had made a different arrangement without telling me. CarShield helped me compare the 2 plans, but finally I still had to cancel because of a personal consideration affecting my husband. Customer Service representatives were always gracious & helpful as I problem solved my situation.

Service texts. I was grateful to have a text to remind me to pay my bill because I would like to keep the policy in force and feel free to continue to send me texts when their fellows do. Thank you very much. Have a blessed day ahead. Mr. Gregory **

My recurring payment was declined due to a lost card. I received another one and forgot to let Car Shield know, thus the phone call from them. I have the Diamond package on my 2011 Ford Ranger. I have not had to use the services as of today, but am confident that Car Shield will take care of any problems I may have on my Ford Ranger.

We love the security that Car Shield gives us. It's a peace of mind knowing we can concentrate on other things. I would just like to say thank you for protecting my family. Car shield has great benefits like the towing car rental and overall good feeling.

The guarantee of what CarShield will do for me. Knowing that I am covered for any unseen problem. It gives me confidence knowing I am a valued customer. I'm part of something bigger than any problem I might have. At my age I'm not trying to be somewhere stuck, you have to have a carshield.

After calling for info and battling that "hard sell" sales pitch unsuccessfully, my husband purchased CarShield. He then started reading his contract. How can a person with a used car have documentation of every work performed? Really? Every receipt from every oil change, should something go wrong with that system? The truck had sixty thousand miles on it when he bought it. So explain that to me, how we could have such documentation. It reads you will only cover problems if one has PROOF the problem spot has been perfectly serviced and maintained. What used car owner can show that? Luckily, I married a man smart enough to CANCEL BEFORE 30 DAYS. Thanks, at least, for that option. I wonder if there is an honest extended warranty out there....

I was please to be handled with the most pleasant. Staff member. She. Answer all my question. And told me what I should do next. I felt most assured. Thank you for your help. This was my first time I ever used my insurance. She guided me through everything I should do with confidence. I am very well please. With her handle my case. Now I can hope the Dealership can fix the problem. It's a handy cape van for my god son. Van to get him around. Thank You again CarShield.

Good staff and professional..right to the point of coverage and do everything thing they can possibly do to get the customer satisfaction and advise me to future possible transfer for future purchase or transfer of or discount on new future auto coverage.

Very knowledgeable, informative, professional, helpful, and courteous. The seller was a huge factor in my purchasing of the current plan I have. Professionals like this seller are hard to come by and their expertise is needed to maintain good customer relations.

The reason I went with CarShield are the great rates that they have. Within 60 days, I ended up trading the vehicle in for a new one. CarShield was very respectful when I called to cancel my policy. If I have another vehicle that needs a warranty, I'm definitely coming back. Thanks for the professional service.

I experienced no difficulty in contacting the agent on more than one occasion. Many online companies have a different agent each time one calls. Did not have to be put on a waiting list. The product offered was practical and economical enough to have good value for one 90 years of age, which is my age.