CarShield Reviews

My experience was ok, for the first time. I have yet to experience how this company function when I need a repair job done. I have heard some great reviews from friends that also has Car Shield. Therefore so far so good.

I had to call in to cancel the warranty coverage due to total loss accident on the Volkswagen Passat vehicle. The representative was very helpful I did have to call several times though in order to get someone on the phone so would be something to possibly improve on.

Customer Service was very friendly and efficient today. Due to covid, I have been a tad behind, but Carshield was able to push my payment 2 days and it helped me a lot. I also have a vehicle that is being repaired and for the most part it has been easy to get everything accomplished.

My experience was great. Customer service experience was great and she was very helpful and knowledgeable. I was going to cancel it all but she convince me to keep it. I would recommend to a friend. Satisfying with your plan and I review my plan.

Vendor provided professional and courteous customer service. I had no occasion to actually use CarShield but it was nice to know I had good coverage at an affordable price. I only cancelled when I bought a new car. Thank you. **

CarShield Customer Representative was very friendly, helpful, and knowledgeable in processing my Claim for my vehicle's Air Conditioning problems. Due to the superior service I received from the CarShield Representative, therefore, I will not hesitate to recommend Carshield to my friends and others who needed it...

I was a little bit confused about who to call for canceling my auto payment! It could be worded differently on my billing paperwork I received in the mail.... I thought I was needing to contact Medco for my bill/payment method and I was wrong????

Julia went above and beyond the other 34 reps I talked to! She conferenced me to MEPCO and put in the account number to connect me to Sylvia in cust svc who helped me register and sign in. Julia is one of your best customer service reps; you need more like her! The connect system for new clients in your phone system needs to be refined to add new clients that need to register online.

My car has been in the shop since Monday and you all haven't answered the phone or called me to assist w/ the matter. So, now I am forced to pay for a repair that was covered by my Gold Plan, but because you all didn't answer I paid for the program for nil. I want my money back!

Upon learning the A/C Condenser was leaking, my 1st thought was this covered. When I went to search for my contract and could find it I was getting anxious. Then upon searching the internet, Car Shield stood out. Upon calling Car Shield Customer Service I was relieved to learn I contacted the right service. From this point on I was relieved to tell the service station and they were willing to contact Car Shield Claims Department to begin the process. My hat's off to the Car Shield Staff.

Updated on 01/14/2021: Everything concerning Car Shield went quite smoothly. Phenomenal Towing took some time but Car Shield was exceptional! I would recommend Car Shield to anyone whose regular warranty has expired! Car Shield is excellent!!! It ranks above all others. The experience was excellent!

Well, the purchase went easy enough. Still too early to tell if they live up to the Hype. I would have liked to get a bumper to bumper warranty but due to my vehicle's age, they couldn't do it. We shall see what the future holds.

I have a broken emergency brake line/cable. Jessica was able to give me all the information I needed. In addition, she provided me with the repair shops close to me. I called them...Modesto Auto Master... And they were cheerful and happy to help me. Will let you know how it turns out.

Customer service is a little hard to reach but I talked to a super nice and friendly person today. Very pleasant and helpful. Would recommend Car Shield to everyone. If getting the problem taken care of works well everyone should get carshield.

Just want to say, I know I have been running late on my payments lately, and I appreciate you being very cooperative with me!! Thank you for understanding my situation! One happy customer right here!!!? Customer service was very satisfactory, have a wonderful week!

My experience was professionally handled. My request for cancellation was understood and processed quickly. The Customer Service Rep was very polite and treated me with respect. He should be commended. He sets the example for other Reps to follow.

I had to cancel because I couldn't meet the minimum requirements. Also, couldn't meet the suggested maintenance standards. Otherwise the customer service and other departments were more than adequate. I would recommend the program to others if they there weren't minimum requirements.

We live in Hawaii and one of our relatives had a problem yesterday with his car. When he called me for help, I told him I have the CarShield plan and he forgot that he also signed up a few months ago so he called for assistance. His name is David **. It turns out the Toyota Dealer, Servco Pacific in Waipahu where he was instructed to have it towed to was no longer a participating repair shop with CarShield cause they had issues with repair claims mainly with the cost in shipping parts to Hawaii. He tried calling CarShield again but the office was closed, Hawaii is 4 hours behind in time. Today, he had to have his car towed again to a repair shop that is on the list. I just called and checked on my own plan & will proceed to find out the options available for myself to avoid this same result occurring with me then I will need to decide whether to continue with CarShield or not.

I have asked for a printout telling me what’s covered on my plan and got nothing, then I had well over $600.00 worth of work done on the engine so I don’t need any more SURPRISES when something happened like this again, I’m sure once my truck reaches its 150 thousand miles I’m booted off anyway. Yes I’m pissed but I’ll get over it.

Did not have to cancel. You reduced my premium. COVID 19 is making it hard to pay all of my bills but by reducing my premium that helped a lot. I was able to keep my same coverage at a better rate. Now my Lincoln is still covered. Thank you.

With only working part time, I needed to cancelled my plan with them. They offered to lower the payments. I said no to it. They did not make me feel bad. But told me to please give them a callback when ready to be with them.

We sell the car we had the contract on and so needed to cancel the policy. I can’t say enough about how friendly and cooperative and also understanding your agent was in helping us with this change. Even offering to transfer it to our other car with a new contract. This I am considering but have to make some other decisions first. Thanks again!

Reimburse for rental car. Very professional and very detailed. Very knowledgeable and explain to me and answer any of my questions. Take time to make sure that I understand his answer and was very courteous. Ensure that I helped. Understand and showed genuine concern for my call.

My wife and I recently relocated to California from Missouri. After three weeks in California, the check engine light came on. After consulting with the Car Shield call center, I was advised to take our vehicle to a dealer and have the dealer call the Car Shield call center. Long story short, we didn't need the service as the check engine light was merely a malfunction on the dashboard. The customer service delivered was OUTSTANDING and I have already spread the word. Thanks Car Shield!!!

Dragging your feet on my claim. I have been in this hotel for almost two weeks and no one has told the repair shop what to do. Someone needs to do something. You don't hesitate to take my money every month. What is the problem, please tell me.

Service is as advertised. I highly recommend the service. I gave my repair shop my insurance information, they called Car Shield. I went home. Then the shop called me to pick up my car. That was it. HIGHLY RECOMMEND. I just can’t think of a negative.

I have been calling claims for over a week and so has the shop. No one is calling back. I need my car repaired. The adjuster will not call back to the shop. I think the service with Car Shield is terrible and I'm very dissatisfied.

Repair to Vehicle. Not doing anything you promised. This has been one lie and delay after another, been faithful in payments last four years and now for all my trouble you have dropped the ball, Facebook and Youtube are going to receive my report, BBB to be contact, State's Attorney General for Illinois on list of contacts, Channels 2, 5 7 and 9 to be added for follow on this cheating company.

Very personal. Very informative. Did not waste my time. Answer my questions without hesitation. Treat you like family. First name was Eric. Call just once to get an account. Did not call anyone else after talking to Eric. I was looking for different quotes but wasn’t necessary to do that.

Joshua ** did an excellent job. As a senior citizen I very much appreciate his patience with me. When he was done explaining the policy to me, I knew exactly what I was I was getting. Speaking good clear English, made a BIG difference.

I have been having difficulty reaching the claims dept. I finally received a call from your office explaining the reason for the delay. I spoke with your customer service rep, Temeasha, who explained the problem and stayed on the phone with me until I was satisfied. Thank you for reaching out to me..

Had trouble with my air conditioning. When calling Carsheild, I found the customer service to be informative and helpful. They were great! This is the first time I needed your service and was impressed. I have recommended Carshield to both my daughters and sisters.

Excellent customer service from both representatives. They were very knowledgeable with the services CarShield and were able to assist me in a fast and effective matter. Also, I really appreciated the short hold time I had to wait. Carl, my first representative were the best. He walked me through step by step and made sure I was satisfied with my purchases.

I inquired as to the procedure to file a claim. I may need transmission repair very soon. I have had some recent issues with my transmission in recent weeks and want to be proactive in getting my car serviced very soon.

I haven't service my jeep yet but good so far very helpful. Feel safer already. Thank you. Everything is great. Company very resourceful. Glad I signed up for the warranty. I can't complain about anything. Thank you for your time and support on keeping my jeep safe and non hassle to to fix when time comes.

Great service. They was very helpful with everything. I would recommend Carshield to my family and friends and coworkers. It's a good price, good customer service and it was not a long time to wait for a customer service rep.

Carshield was something I talked about back in the early 1990s and people said I was crazy, it wouldn't happen. Now Carshield is here. I am very happy. It is because it's affordable and save me the hassle. Thank you!

I contacted the customers service department about the payment issues I was experiencing during these trying times due to Covic19, I was elated for the help and assistance I received to resolved my problem, This is the kind of service I need when I need it the most. My payment was adjusted to fit my budget. Thank you Very Much.

Repair cooling fan. I was disappointed that the whole cost wasn't covered. The TV ads led me to believe it would be. The rest of the experience was all right. All the people I had contact with were very polite, helpful and professional. The phone system leaves a bit to be desired. At points is cumbersome, confusion and unreliable.

Before renting a car on 06/24/20, I called Carshield customer service and inquired about the reimbursement rate for the rental. I was informed that it was limited to $45 per day for four days. On 07/17/20 I was informed that my total reimbursement would be $26.99 for the $190.99 rental expense. Not happy.

Renewal Policy. I had a great experience with Rebakah. She was very pleasant, helpful and patience. She told me about my options and based on her explanation and recommendation I chose a different contact. I was very impressed with her. I told her and thanked her for her customer service. Thank you for having someone like Rebakah to assist others especially during this time.

I would like to thank Car Shield for making it so easy to join the car shield family. My wife and I feel at ease knowing that they have our backs where ever we go. Thanks Car shield. P.S. I will say more about my experience if and when I get into car trouble

100% concise & to the point on every issue concerning my Carshield policy. Fast response, very thorough, great detail information about policy issues etc. Carshield is what they say they are & works for me. I'm 100% satisfied with customer service & 100% satisfied with Carshield policy as well. Thank you carshield.

I purchased a warranty from Car Shield back on June 26th 2020. After my conversation with the rep went pretty good I felt after he answered all my questions on engine failure, Heads are part of the engine cooling system transmission timing belt ETC. On July 15th 2020 my car was not running right. The temp needle started to rise so I pulled over to cool it down for 20 min. I then went directly over to the Honda Dealer which was less than a mile away. They did a Diagnostic check. They told me my fans were not working correctly that it was.

Change of expired card. Asked for assistance to change the card I used to pay my monthly bill. This could not be done using your web site, thus the call. Your people took care of it without any issues. Even though I have not used the service yet, I am anticipating no issues when I do.

I pay 89.99 a month for this coverage. So today I had to use it. I give the coverage number to the clerk and he informs me that my coverage is expired. How did that happen. Why wasn't I sent a current Car Shield card. Do you know how embarrassed I was to hear that my membership was expired. I hope this will never happen again.

We did everything that was asked of upon registering, waited on them to run a Carfax on Our 06 VW Beetle, Only To Find Out after taking the car to a ASE certified shop to get repaired that Now you guys are Saying it has a Salvage Title.?‍♂️. No it doesn’t and We Proved it by Emailing Copies of Our Original Title. Never received any apologies or Full Refund which was taken Monthly from my Account. Recorded conversation at the time of applying should be on file. Before purchase of the Vehicle a Carfax was done and came back clear. As for the pictures of the Title y’all received Via Email, you can SEE???? It’s Not.??‍♂️ I Pray That No one else have to experience this False advertising. I have consulted with my Attorney to resolve this Matter.??‍♂️ We was Misled, Misused, And I feel Discriminated Also. Take My Money Monthly then Deny fixing as Advertised. Please respond!!??

Great experience starting day one, Not a lot of red tape, Quick access to Customer Service representative who was very helpful. I would highly recommend Car Shield to anyone who is interested in this type of service. Thanks. Obediah **

Amazing Customer Service. I have 3 cars all on Gold Accounts. Only had to use it once so far and it was seamless! The AC went out on my wife's Yukon Denali. I only paid the $100.00 deductible to get it fixed! Love these guys!

Picked and chose what parts are covered. Camera is mounted in emblem. Emblem breaks when camera is replaced. Emblem is not covered! Emblem cost $46 and camera cost $99 more than you could buy so I had to pay that. Will be leaving a unhappy customer.

Every person I have spoken to from Carshield has been so polite and helpful. No hassle or problems. I remember one lady I spoke to in June who told me to raise my head up and fix my crown Queen!! She made my day. I love your business, please do not change!!!!

Service representative was very polite and courteous. Took care of my call very professionally. Great source of coverage for my auto. So far everything has been up to par and above expectations. Nice people to work with. Everyone is so polite and upbeat. Thanks again.

Took forever to get payment confirmation. Multiple phone calls from me and Bergan County Harley Davidson. The shop called me so many times because they couldn't get nowhere calling Carshield. I then reached out multiple times on multiple days still took both me and the shop to reach and when they did confirm payment the shop then had to fax and reach out to a third party with the confirmation number and goes the start if the process over. I got to the point where I just told the shop that I would pay because for minors repairs my bike was in the shop for a full two weeks trying to get a few hundred dollars from carshield.

It is very difficult to connect with Customer Service and sometimes takes a whole day to finally connect. However, once contact is made, the customer service representative is very courteous and helpful. In the future you might consider hiring additional staff to handle what I am told is the high volume of callers causing long delays for communication.

I was satisfied with the way things were handled. I think spouses/significant others should be listed on the contracts. Just waiting for approval so the work can begin and get my vehicle repaired as soon as possible. I will be needing a loaner car while mine vehicle is being repaired. I hope everything is approved and I can have my vehicle repaired.

The representatives were very friendly and helpful. Carshield was flexible with payment, and I really appreciate this support during these challenging times. Reliable, supportive, and flexible is exactly what I am looking for in a company. Any questions are immediately answered.

Car Shield states that they cover older and higher mileage cars but there is a catch that the sales people do not tell you. I have a 2007 Ford Freestyle with the CVT trans and I purchased car shield. Now that being said the sales rep I spoke with stated that with the Silver package this would cover any lubricated parts in the engine or transmission. I bought this car and decided that the warranty would be a good investment. I was wrong.

Took my car to the shop on Saturday 7/11/2020. Told them I had an issue. They told me what it was and I told the shop that I had Car Shield. Gave them the contract and phone numbers and the shop called car shield claims and car shield claims told the shop there were denying the claim because my membership was still pending which the shop told me and I ended up paying $827.98 OUT OF POCKET for the repair which I thought car shield would take care of it which they did not do AND really would like to be compensated / reimbursed for it.

My automobile has been at the repair shop for 6 days and no one had ever tried to call or communicate with them whatsoever. Can someone please find out what is going on? I would be so grateful if someone would please contact them.

Payments need to come out of my account around the 1st of the month to insure it is in the account. Thank for allowing me to do this. I would like to keep this service but I had an emergency to come up which drained my account. I appreciate Car Shield working with me.

Have been waiting 3 days for approval of repairs on my vehicle. Response from claims department lacking. Routed our calls to closed adjuster department, provided little to no information to mechanic shop about process. It is now day 3 without my vehicle which is my source of income and no approval for repair.

I had a policy few couple years ago on my Kia rondo, engine went out Carshield totally replaced it and paid for towing and 4 days of car rental...My wife and I now have carshield coverage on our 2016 Mitsubishi outlander and 2003 Dodge Ram... I referred several people from my job as well as my sister Stefanie and my brother in-law's 2 vehicles..

Just inquiring if I needed service for my air conditioner. It was fine. I didn't have to have any service done to it at the time. Customer service was very helpful and answered all of the questions that I had.

Agent was extremely helpful and courteous. She was also very knowledgeable, friendly, and cheerful. Great customer service, more people should be like her. She provided information on how to contact Mepco regarding website access and also explained in detail what we needed to do in order to change our payment date.

Worse company and a scam, don't do it. My car was overheating and I was told it the Head Gasket, they refused to fixed, but told me that they fixed Engine, but not head gasket, really. A engine replacement is way more expensive than fixing a head gasket, BTW 2,500 on a BMW X5. Rep was rude as hell, I feel duped into buying coverage. I would not recommend CarShield to anyone.

I have had nothing but good from CarShield. I never used it but I am sure they would have paid for whatever I needed, if it was supposed to. So I just made the July payment and I am asking for it back. I really need it and I thank you very much. Peggie **.

I was getting mail to sign up for the service, when I was already a customer. The agent was able to go into the system, open my account and find the problem. When you have an agent who is knowable of the service and is able to get right to the problem that makes it easy for the customer to get the desired results.

So, ever since I signed up with your company I started bragging about what a great deal I was getting and coverage on my truck. After finding out that my extend warranty expired I knew that I wanted to find a company out there that would give me great coverage at a fair price... So I signed up with you Car Shield out of all the other ones that I looked into but, now a turn of events my daily driver that takes me to work and back to provide money for my family and your warranty is at the dealer waiting on approval from Car Shield to get repaired.

Carshield was recommended to me by my stepfather who speaks extremely highly of your company. My experience on today was nothing shorter than a total disaster. I had to pay for repairs due to be stranded and not being able to get anyone on the phone from carshield.

Cancel my subscription. Thank you. Had no problems at all. Will use again if need. Dont have a lot to say. Only had insurance a month and chose to get a new car. Thank you again for your services. Will tell friends.

My information was entered wrong. My name is JAMIE ** not James **. My Milage is supposed to reflect 99487 not 99887. I spoke with a representative and she made the corrections I hope. All in all this seems like a good company so far but I have only been a customer for little over a week. We will see in the future how good the coverage will be.

The operator was very helpful. She was very very understanding to all of the information that I asked for and needed along with telling me just how my plan worked and how much my deductible of policy is and where I could take my auto to if I should need some work completed.

Heather was very helpful and had wonderful Customer Service. She made me feel that my issue wasn't really an issue at all. I was treated the way I treat others as I am an essential worker in the Healthcare Field. I knew when I was done with the conversation with her I knew my situation was handled and I didn't have to worry about coverage for my vehicle. I Would recommend to friends and family members. Thanks again, Susan **.

Please change the name you have me listed as. My name is Laural **, not Lauval, that's weird to see. Thank you in advance. I called in twice to have it corrected, and it still hasn't been updated I guess.

the gentleman who I dealt with was really spot on in everything I asked him... He was quite helpful, very kind, calming and funny. He answered all my questions.. I did the application actually as I was driving. That's how simple it was to do.

Your commercials are misleading. Consumer expected to pay for engine to be disassembled to prove what caused the internal problem. Cylinders are a lubricated part which is suppose to be covered on the policy, however the consumer is responsible to pay an SAE to prove what and how such part is defective costing several hundreds of dollars the consumer is responsible to pay. Monthly premium is expensive and they try every way possible to avoid paying for claims. Waste of money.

I was told what and how to start a claim. I was not sure of how to get a claim started so I called and it was explained to me how to get started. I called my dealer and they didnt have a problem with it even though they had not dealt with Carshield.

We highly recommend Car Shield. They have never let us down when we’ve had an issue. That gives peace of mind. Their customer support has always been quick to get us back on the road with the proper repair. Thank you Car Shield.

Excellent customer service always! Very knowledgeable and well spoken customer service rep not to mention helpful And friendly! There are no holding online. They are very thorough and I love doing business with Carshield! I recommended to all my friends and family.

One phone call, quick response, car repaired quickly. Car Dealers have good things to say about Car Shield. Customer service very knowledgeable and helpful. This is my second car using car shield. If you need a car protection plan use car shield.

Cadillac CTS 2012 overheated. Gasket damaged. I had called 6/30/20 when my car overheated on the expressway. Tried to call car shield. No answer. Odometer mileage came on so I drove to the dealership. I spoke to Tracy on Fri. 7/3/20 3:45pm. She said she would call Naye @ Heritage. And I could rent a car at Enterprise if I can't get one from the dealership and car shield would reimburse me.

We have had a contract with Car Shield since April 2020. When the air unit went out (JULY 90 degree weather) my husband reminded me that we had Car Shield. I called Car Shield and they shared with us the initial procedures...I then called Firestone and arranged to have car taken to them by appointment. I had to make plans to bring the vehicle and eventually had to leave it...I had to pay out of pocket for the diagnostic eval as well. Firestone attempted to contact adjuster and my subsequently learning that Auto Shield handles things from that point.

The representative who I dealt with was a real gem to talk to. I think her name was Jeana (maybe). She was very upbeat and positive. She answered all my questions and erased all my concerns. My mind was put at ease. She actually seemed concerned about satisfying all of my concerns. I wish all customer service people were the same.

Awesome. They saved me so much money. I'm glad they answered my call. They made sure that I received the best pricing and the best parts for my car. When the rep called me and said, "Move your car," I did fast and quick.

Now ready for the bad things to happen. At 90,000 miles with not problem. I am now ready for the worst thing to happen. I like what they say is covered if it should stop working. Hope they hold up to what they say they will cover if it breaks down.

My experience with CarShield's Sales Representative, Tom ** in your St. Louis office, was completely satisfying. He was very professional, transparent, detailed, and friendly, during our entire phone conversation. He answered all of my many questions thoroughly, and effectively. It was truly one of the best buying experiences that I have ever experienced in my many years of purchasing important items.

Hopefully the issue is being handled. Been waiting three days for authorization to fix the problem with my car. Banister Nissan finally received a call from "power train". As of this message, I believe the Tech is on hold waiting to receive authorization.

You said that it was not covered by my policy and I am not happy about. I thought everything that wore out was covered. I know that I don't have the very best policy but I thought A little grease thing that only cost $300.00 would be covered.

Called to verify that a claim was filed. The Agent did an excellent job thoroughly researching the issue. She confirmed that the claim had not yet been added to the process allowing me to follow up with the repair facility. Excellent job.

Air conditioning. I was very content with my immediate service. I would recommend Carshield to everyone that has a out of warranty car. It was a lot of questions asked that I don't think was necessary, which delayed my service, but with all said and done, it was worth the wait.

She was so helpful today, I have had two of your customer service people call me and the one that I spoke with yesterday was horrible. TODAY was So much different. SHE WAS GREAT! Really helpful with my account and kept me as a customer.

They were really nice when I called, she said she would send me another booklet of our contract, the repair shop took it out of the car and didn't put it back in.so we are waiting for her to send it to us, with our contract in for in it. Still have not received it.

Wait time was very unsatisfactory but service once dealing with a rep is very good. They were competent and courteous. There is also a bit of confusion between the insurance carriers that work in conjunction with your company. It seems there is an element of one hand not knowing what the other hand is doing.

Agent was very helpful and and easy to talk to as well as knowledgeable. She seemed to know all about the information I needed about the company as well as the items listed on my service contract. I would recommend all my family and friends to inquire about your company. Thanks again!

I asked to be sent paper bills monthly, but decided not to go this route. The rep was very helpful. He explained the reason for automatic payments is that customers may forget to send in the payment and the plan will be canceled, so there will be no coverage when they need service.

Phone number update and having email service on some info. Talked with AUSTIN ** and he was helpful and connected to my needs and served me so very well, that his call with me could be used as a training tool for what other agents should strive to become to their callers and as representatives of Carshield!

My vehicle would not start; I then had it towed to my service provider. I let them know I have CarShield extended warranty on my vehicle - the rest is history. My vehicle was repaired and I have it back running as smooth as ever - thanks CarShield!!

I was only on hold for less than two minutes with the representative who was professional as well as knowledgeable and who resolved my issue quickly! It is most important to have customer service representatives who help the customer to feel valuable while also doing the job in excellence. This is what I found in the representative who helped me and I will share this experience with my friends and family.

Very good. Highly recommend service coverage and customer service is all excellent and very affordable especially compared to the high cost of auto and motorcycle repairs are. Yes I have car shield on my motorcycle as well as my car and the monthly charge is very reasonable.

Happy with the service. While I did not have any claims that were covered with my plan, I can't hold the company responsible for not purchasing the appropriate plan. I will in the future, better protect myself by purchasing the proper coverage to protect myself if I ever purchase another policy.

First call was great. After that it has been a nightmare. Either contact them or get info on my claim. Still do not know if they are going to pay for anything. It took the shop 2 days to contact them, after that I got a request of past bills. I had to call the shops to get them, email them and no response since then. I called today and after a very long wait got a call back just to never go through to the person Who had more info.

Since CarShield is new to me, I always call to find out how my coverage works. I can call and get my questions answered. Customer service is very professional, polite and extremely professional. They also know how the plan works and there is no guessing or I don't knows. It really is a pleasure to speak with CarShield and I would highly recommend the services.

Did not help me???? Will not renew my policy or recommend anyone to CarShield! You did not help me. You does not honor your advertising. My BMW x 5 computer cluster got damage and your warranty did not help me as what your advertisement says! I am so disappointed in car shield.

Updated on 12/17/2020: I have had great service from your staff and I have recommended several people I know about your service. I hope when I need you it will be professional and great. Keep up the great work. I seen your advertisement on tv and great information. Thanks again.

Shaina was fabulous. So so helpful. And personality for what she does is amazing. All customer service reps need to take a page out of Shaina's book. She took me through a lot of my contract, just to put my mind at ease. GREAT JOB!

Replace evaporator core and recharged system. We are new clients so we had never used Car Shield before and our car has never had any damage or broken things. The air conditioner was working fine and suddenly it was blowing air but not cold air so I took it to the dealership and the service advisor he didn't know what he was doing. It took a whole week for me to get my car back but it wasn't because car shield didn't do its part but because the service advisor didn't know how to do the claim online and did not send the pictures that were asked of him. Thank you Car Shield for taking care of our issue.

Kind of services expected is not what is reflected in the contract agreement. Customer will expect Carshield assistance to pay first and possibly be billed later. Most especially when you pay on regular basis. Customer Satisfaction is the key here. This is my take at least.

I'm very happy to be a customer with CarSheild. I'm for the happy warranty and other options they provide when others don't provide the options when your warranty is expired. I recommend a few people already and will continue to share.

The people that I spoke with helped me find the right price for m budget. My wife and I are in our 70s, and we are raising our Great Granddaughter. She is nearly 11 and she has been with us since she was 8 days old. This extra expense is a big part of our annual budget, but the discount because I am a 100% disabled vet helps a lot. Thanks.

Car Shield came through at the time I needed them. When I no longer had my vehicle there was no hassle in discontinuing the payments. The representative was very helpful and provided me with information that I can use in the future with service from Car Shield.

This customer service rep went the extra mile and explained in detail what the invoice needed to say. Give this man a raise! He is worth more than all the other reps combined. I would have left Carshield if I didn't have this outstanding service.

The only problem that I have with Car Shield is that I can't pay online. You are powered by MEPCO. I put this in search bar & get 20 or so MEPCO'S & I can't figure out which one to use. You sent a User Name a Password & I can't get the proper site.

Yes I would recommend a friend and family member. Very nice people. I am glad that I called CarShield. I know they will provide great service. I have saw their advertisement on TV and listened to all comments. They were all great comments.

Only have had phone contact with sales people. So far good. At this time I have not had any problems. Everything is good. Techs on phone have been good at answering any questions that I ask for. Thank you.

I haven't had to use service just yet. However, my customer service experience has been superb. So far so good. Price per month is exceptional. I highly recommend anyone with a car that has high mileage to look into getting service with Car Shield.

It went well. Don’t really know what you guys expect me to say, But I will say this much. I’ve always had a problem with the way of this country conducts business. It’s difficult to constantly adapt to these business changes. I'm 71 years old and and at times very frustrated. Thank you.

Since COVID-19, customer service was not always available. I tried to call many times without success to reach someone. I was worried about someone answering the phone, if I had a problem with my car. I can't afford the coverage, and I don't think I need this plan now. Thank You. Sharon **

The representative convinced me to keep my membership, after she pointed out some benefits of Car Shield, that were vague to me, before. Every one needs Insurance of repair after the original factory warranty expires. I really wish I don't need it, 'cause my car is in good condition, but to be on the safe side, I really decided and got convinced to keep my membership.

Slow to respond. But like any insurance, it’s only a good value if you have to use it. In my case, it saved me $6000+ on transmission replacement. Car Shield towed the vehicle 2 times. My only issue is response time and lack of communication.

Have not used your product as of yet. I'm sure when I do have to use it, it will be a big help to me. I can't say any more. I really don't know what else to say. Maybe when I took out your policy that the sales rep was friendly and helpful.

I took my vehicle back in February 2020 and my claim was denied for a electrical problem and I was told that particular electrical components were not covered. I had to pay out of pocket. I have been paying my premium with no problem.

VERY GOOD JOB! I'm very pleased with the young man that helped me locate a refund to me. VERY pleased! Knowledgeable in his job! Polite, courteous, polite, respectful! GREAT JOB! Very thorough in knowing ABOUT his JOB! He called 2 different locations for me to make sure he was correct on his end. Very pleased!

The gentlemen who help me sign up with CarShield was very professional and convinced me that I was dealing with a reputable company. He took time to explain what would be covered under the plan and offered discounts where applicable.

Quick and accurate and to the point. Pleasant to talk to. real professional in actions. I would hope all others in other professions would act the same as your representative. I wouldn`t hesitate in calling back if there is a need to do so, because of the way she handle my concern, Thanks so much.

Get my 2006 Chevy diagnose. Found that it had a bad gasket or a water pump sensors airbag light and some electrical problems. None was not covered under the warranty. I asked these questions upfront. Never know the facts until you need them.

Awesome Customer Service. The rep was courteous and listen to my problem before answering and then made a decision. She discussed the resolution with me before finalizing the call. She ensured that she handled all my inquires before ending the call. I would like for her to say what the lifetime of my contract is to date.

The agent gave 4 providers, she was very pleasant to work with. She made sure all my questions were answered. She checked to make sure each provider had great reviews before providing their phone numbers. I appreciate her help. This was my first time calling for help and I hope every agent will be knowledgeable as she is. Thanks Car Sheild.

I haven't had to use it The person that I spoke with when I ordered Car Shield was very informative Explained everything to me. Ask if I had ant questions but he explained things so good at the end of our conversation I understood everything.

I must say no matter what questions I may have, I am always helped within a short amount of time. This company actually works. They also covered my back up camera on my 2014 Nissan Altima. I would indeed recommend them to everyone.

CarShield provided professional and prompt service to my auto service provider. Their claims process is timely and efficient. The automobile parts were received the next day to repair my vehicle. The deductible for my plan is very low in comparison to the actual cost for my vehicle repairs.

When the repair shop tried to call you they were on hold for a long time, eventually they gave up and left a message to be called back. It took a few hours to be called back. After that everything went great.

I have been trying to get information on a claim I made and was told on 6/26 that someone would call me on 6/27. No one called. When called the number turns out it was closed Saturdays. I called 6/29 and was placed on hold for 20 min before I was placed in queue in the CS side. The line picked up but no one said anything even after I said "hello, hello". Then the line hung up. I was at work and could not call back again. I have been trying to get a decision on a claim I made.

My experience was good with Customer Service. I felt that I received a good price. The sales representative really went above to get me the price that I requested. The only thing that I have not received is a document showing what all is covered by this plan. I am glad that I have the coverage. It gives me a peace of mind. Thank You.

Concerning Account Status. Agent very attentive, concerned, congenial, knowledgeable and thorough. Assisted me with eagerness and patience. My concerns were alleviated swiftly and thoroughly. Really appreciated being treated as if I was important as a customer. It was a great feeling from Jessica. Every concern I had about my account was put to rest by this very skilled representative with OUTSTANDING people skills. Very impressive indeed. I'm a Carshield Customer for Good!

Trying to file a claim with the claim people & was on hold for 15 minutes. Had to get call back. I have not heard back from them yet hope to hear from them soon. Thanks for the opportunity to work with you.

Just wanted to see if I was covered for an oil change and she told me where to go on the app for my rewards and discounts. She also guided me through the app to see what rewards and discounts I could.

Dead battery. I called for help and in 10 minutes I was on my way. This incident was the only one I ever submitted. All my other visits to the Cadillac dealer were for routine maintenance like oil changes and I recently had the transmission fluid and filter replaced.

CarShield adjusters recommend parts that are not correct for my 07' MB R320CDI. Also the time quotes for labor repair are significantly less than the actual time required to properly diagnose, remove failed part and reinstall the warranty approved new part. These deficiencies result in additional expenses above and beyond the required deductible that I am required to pay. Any assistance with this matter would be greatly appreciated.

I was told by American Auto Shield, my plan administrator, that they would pay for an auto rental. I went to Enterprise Auto Rental and was told we had to pay up- front! So far, we haven't received a check for the last rental which was in March! I hope I will not be disappointed again!!

Replacing a cracked radiotor in a Hyundai Elantra 2004. When dealing with the authorization procedure, the person I was speaking with, went to the trouble of telling me that I was being ripped off. I told him, I have been coming to this repair shop for over 10 years, and they have been nothing but good to me, and all they were trying to do was give me a lifetime warranty, which in the long run would have been a lot cheaper for me, because the radiator would have cost me nothing when the plastic radiators crack or go bad. He was rude, and abrupt, and never did say how much Carshield would cover of the lifetime warranty radiator, which I would pay the difference.

My car was suppose to be fixed on the 24. It was was a covered part. My repair person Brian ** from Burns Auto spent 1 hour trying to get it oked by person who gives go ahead. WELL THEY NEVER CALLED HIM BACK SO I COULD NOT GET IT FIXED until the next day 'cause they never called him back with the ok. Not fair. I had to go without my car for 2 days 'cause of you all. You owe us and our repair man a big apology. This was uncalled for. Very upset how this was handled. The person who handled this should be told how to do their job.

I had mis-quoted my mileage and had to correct it. Not that I wanted to admit that I made an error. The Customer Service rep was very friendly, polite, and actually had a very good sense of humor. Everyone I have spoken to has been extremely kind and polite!

Had problems with the alternator, car wouldn’t start! I called Car Shield and they went to work to get my car towed and help the mechanic every step of the way! It was A quick process! I didn’t have to wait for payment!

I had some questions that made me feel like I wanted to cancel my account, but the agent helped me to make comparisons to other companies out there, and to explain the benefits that I would be receiving. In the end, I decided to stay with CarShield. She also ordered a copy of contract that I never received. Thank you Crystal.

My experience with your service person was very good and he was very helpful. All of my questions were handled in a professional manner and all of my questions were answered in a way that I could understand them. I would not hesitate to call again.

Car Shield was polite and caring and Carla (maybe spelling that wrong) took the time to engage in conversation to show us she was listening. She got the job done as we requested as far as we know right now. Totally satisfied with her performance.

I was told it covered my engine. And other major part but when I move forward to deal ship they said it was only covered inside of engine cost 4800$. Customer service did not explain the whole detail. And I had pay for the deductible $. I think it a RIP off..don't pay electric parts. I want my money back so I can start looking for another warranty. From now on I will read between lines. Whoever heard you only cover inside of engine. All cars are made now with electric part and should be covered. So very disappoint. If they not going help me getting my car fix I need my refund back so I can get fix.

Its was very good and fast. Called me back. I would use you for all my cars and truck needs and tell people about you and very responsive about thing. Keep up the good work. I will stay in touch with you.

When I called because my car dealership wasn’t able to get anyone because of a long wait time yesterday I reached out myself this morning as a result and the help of your staff I was able to get the dealership in contact with the claims agent and my issue was handled. So once again Thank You.

I have to give Carshield a ???? because they were very helpful and explained the warranty to me to where I understood completely what I was getting and what it would cover. They were very professional and kept asking if I didn't understand anything and asking if I understood what I was getting. Overall a very satisfying experience.