CarShield Reviews

My car was fixed by a Certified Car Dealership. They kept my car for 3 days and I didn't have Transportation. However, my runs better now and I would recommend Car Shield Protection to anybody. I am very PROUD customer. Thanks Car Shield Protection.

Replaced broken motor mounts. They did a 27 point inspection. The only thing they didn't do was rotate my tires, even though the paperwork from Chevy said the tires needed rotation. I really enjoyed the in house car rental service. Sometimes it's free.

Had to take my jeep into the shop to get it repaired, You told the mechanic that it was not cover for the repairs for the transmission that I needed because the lines are rusted, I have to come up with money to pay for it myself.

I changed vehicles and having to call 3 times to get a contract number, even though I’m making payments. Very frustrating and starting to think about changing companies if I don’t have a contract tomorrow.

My experience so far has been great but all I've done is signup. My car has been in great shape so I haven't had to use this warranty. But so far so good. Customer service is awesome, very nice and pleasant to speak with. Will give another review if or when I use the coverage for a repair. I can only give review for signup.

I had very good experience with the young who helped me. She was sweet, and very kind and explained and not sounding like she reading from a cue card. The issue was solved and I was treated with respect and she got in return. I'll recommend her and Car Shield to anyone.

Just asked questions about my plan and what was covered and if my DVD player in my car was covered.. The person was very helpful in telling me all the things that was covered in my plan. Glad I called me order number.

Very polite and cancel the policy when I ask. The other day a person I ask to cancel she act like she didn't what to. If he didn't got the other policy I would have stay with you but that what he wanted.

Super easy to sign up and helpful representatives. Had to make change after sign up and it was super smooth. There was a bit of a hold to get someone on the line, but that was not too bad. Hope the coverage is what it is touted if I ever need to use it. I'll report back after I do one way or the other!

Correct info on contract. Dianne solved my issue and said an updated contract would be sent via email. She was very helpful, friendly and knew how to resolve my problem. She represented Car Shield in a professional manner. I would recommend without reservation and I give her kudos.

When I was sold this policy I was told everything was covered except routine maintenance but was I mislead. My car's oil sensor went out and when the repair shop called CarShield they was told it wasn’t covered so I had to pay out of pocket for the part and labor and the monthly cost of CarShield. Lol BAD BUSINESS!

Very good service. I'm very happy with the service. The work was done on time and according to my schedule. All was not covered but I expected that. l look forward to using the policy again, and will not hesitate to do so.

Very good on explaining things and what is covered. How many miles and days I have to wait if something goes wrong. Experience was great and found the price was great on coverage on the package that I got. I would recommend to a friend and family in the future. If I get another car I will put Car Shield on that because it is great coverage and I will get discount.

Amanda and Ashley were very helpful in resetting my password. They were very polite and quick to address my issue. The response time was less than 10 minutes and the only reason it was that long was because of the automated questions.

The process was SUPER easy, the rep was attentive, gave clear and helpful information. For what I'm paying and the benefits and features it's well worth it. I would recommend Car Shield in a minute! Thank You Car Shield. I'm glad my car is covered.

My SUV started running Very Bad and when I called Car Shield to find out if my car fell into a covered car repair and I found out that I am totally covered and the repairs was done at No Charge to me. The best thing I have ever done was get Car Shield!

Update - Auto Payment. The process of updating my account information was hassle free. It is a pleasure contacting a company that displays professionalism and efficiency. As a consumer, I feel safe and secure knowing that my concerns will be taken care of in a topnotch business manner.

My warranty had lapsed so I needed something to protect my car with. I like CarShield's actual price. Their rep was pretty good. She broke down how much it would be when I would be finished, and what it covered. She made me feel comfortable. They are good with their claims process. There was something on the screen in my car and they fixed it right away. They dealt with the dealership. They didn't really even deal with me about it. I had a good experience and I’m satisfied.

The lady I spoke to was very nice, polite, answered all my questions, even talk me through on how to download the app and walk me to the steps to open up the app. The he was very thorough and polite on how to do the steps.

Excellent customer service. The representative was attentive, patient and listened to all my concerns. All my questions were answered. Very friendly exceptional customer service. Hope this young lady receives a promotion with a raise in the near future. God Bless Stay Safe!

Maintenance for Nissan Versa. I was looking for a maintenance agreement for a car that my granddaughter drives. What they offered is what I was looking for. No matter how old the car got she would have a maintenance agreement on the car. Thank you.

My bank account had been compromised, and I notified the Bank right away. They immediately closed all my accounts and within a few days I received the information needed to forward to forward to all the companies I do business with. Thank you for your patience.

Questioned if shocks and struts were covered by my contract. RF\ep researched and said no. I asked if I had the best policy I could purchase. She explained that I had the best offered due to my high mileage (124,000).

Agent Charis was very informative, friendly, courteous and helpful in setting me up with the company. I would definitely recommend my friends and family to join me in signing up with Car Shield right away. I'm very happy and grateful to be able to join car shield for my vehicle's repair protection, especially now that the cost for vehicles repair is so high that it's almost impossible to bear.

Thank you a million times for your service on my 2017 Chevrolet Trax. Every time I have brought my car to Landmark Cadillac and needed you for something you always provided the parts. I could not survive without your help for I am a single lady with one income and can afford you every time with your deductible amount. l advertise to others to have you and I give you raving recommendations.

I had misplaced my contract with CarShield. I called CarShield and was e-mailed a new contact in 2-3 minutes. The quick response was excellent, I printed out a copy of the contract and saved it to my computer. You should consider calling the contract something like Car Shield Contract.pdf instead of a meaningless jumble of letters.pdf. This will make the contract much easier to find on a computer.

Amount of rental reimbursement was sub par to what my contract states and what I received - out of pocket about $500.00 after $120.00 reimbursement. CSR said that there was a communication issue on dealer end to CarShield - thus not my fault/issue.

Hailey helped me on the phone and she did an amazing job at reviewing my account to make sure I understood my coverage and that I had the best coverage for the best price! If everyone in customer service was like her it would be a joy to contact customer service each time!

Checked odometer & had to be corrected. The day before I quoted an incorrect odometer reading, I checked it & realized I gave the wrong number, I called the representative and reported the correct number. I later checked and saw the number was indeed correct.

Easy process to transfer coverage from one vehicle to another. Sad that I couldn't get the same exact coverage, but the process was easy. I initially called to cancel service for a vehicle that I sold, but found out that I could transfer the coverage to a vehicle that I didn't have covered for the same price!

Excellent Service by all concerned from beginning of my search of several companies for best pricing for several items covered. Polite and knowledgeable personnel on 3 separate calls! Was only company I have found worth changing from past insurers, including Allstate and Travelers! Rarely have I been finally convinced by their TV ads.

It was nice to know that I have some coverage. I don't know much about foreign cars compared to American cars so having coverage made me feel confident. I sold the car since the virus epidemic and will wait before getting another fun car to drive.

Love you guys here at CarShield. You all do a superb job, and I would recommend you to everyone. I give you five stars. I have peace of mind knowing that I will be completely covered when something goes wrong with my car. I'm totally satisfied.

I don't appreciate you keep sending me surveys. I took my car in last week to get radiator work done costing me $700, which you guys denied, 2nd time you denied me. This would have prevented the radiator going out and worse. Not only that but I called before I took it in and got it denied. I got 4 surveys on that one call, 3 after my service was denied.... I've paid you guys $672 since I started this ($168 a month), that may seem cheap to you, but it's not, and then I see your commercials all over the dang tv. Please tell me that you have actually helped people because I haven't seen it.... I'm about to cancel it.

Excellent. I had to ask for an effective date delay until October 9, 2020. No changes, leave money paid, just make the effective date in Oct. Could not do it but you suggested canceling the contract, returning my money and setting up reinstatement for Oct. 9, 2020. Your help and cooperation was excellent. See you in October.

They were great in helping me with getting my payment done right. The agent was friendly and very helpful in assuring me that everything would be done right. Also wanted to make sure I had everything taken care of for my call today.

It was a good conversation with the rep that called the dealer since I took my car to the shop. I was only called by mistake. The CSR that called did not provide much info to me on why I was called, but my car shop was able to discuss with me when I called them for something else.

Great experience, associate was extremely courteous and helpful. Answered all of my questions, help me with moving my payment out to a different date due to the Covid19 pandemic, I was furloughed and needed my date moved out. Helpful, understanding.

I needed coverage information on brake work being done on my 2011 Dodge Journey, the first representative didn't go into any details but told me incorrect information. When I put my repair man on the line the second time I called because he had questions, the information was corrected.

We had a very good experience when we had a claim submitted at CarShield and the reimbursement came in a few short weeks. We can’t imagine not having CarShield as a peace of mind if and when anything should happen to our Cadillac!

I called to find out if my car needs repairs d/t accident is car rental included. I am doing everything I can to save money without sacrificing needed items on my vehicle insurance. Did not get the answer I wanted but it made sense along with roadside assistance.

The dealership told me I had a minor crack in my radiator. I loved CarShield's claim process. They responded pretty quickly. I was surprised. The only thing that kind of upset me, because I'm a car enthusiast, was the fact that when they called the dealership, the first lady that called was trying to talk them into wanting to use used parts on my car. I'm like, "Yeah, no. I'm sorry." My car is one out of seven cars, and it's a show car. I use nothing but brand new parts because I'm not using a used part that's gonna break down two years from now. Also, it's not like we've been given this warranty. We're paying good money for it. Other than that, I have had five people that I've told in my car club that have gone to the company.

Thank you and enjoyed speaking to my representative when I called, she was very Professional, caring, knowledgeable, we were very lucky to have her as our representative in helping us get the best deal with our vehicles protection. Again, Thank You.

I paid online they overcharge me. Two payment of $79.99. Didn't put it back on my back card. I you to put it back on my bank card $79.99. I was not trying to make two payment at this times Because I am not working.

I was at Tuffys to get my car serviced. When the guy told me the diagnostic would cost $99 I told him I would call to see if that would be covered by Carshield. If not I would not get the service done there. I called. The representative said, "Yes we pay for that" so I left my suv there. I got a call telling me that I owed the $99 because carshield would not be covering the charge because there were no covered problems with the vehicle. If I had been told that, I would have taken my suv back home. There are other shops that will waive the fee if I get the work done.

Very good experience. My representative was very friendly and professional. It is nice to do business with nice people. Thank you. I will recommend this company to all my family and friends and also when my other car's warranty’s expires. I will buy it from this company Car Shield.

After my second month as a customer my a/c went down. Took it to an authorized a/c repair shop and had it check. They told me the compressor need it to be replaced. Within 24 hours CarShield resolved my situation. Very satisfied! Will remain a customer.

I'll text later until it's time for a car check up. I heard that CarShield is the best insurance for my car. It's a 2012 Dodge Avenger and it's black. I love my car. It's a passion for me to have a good car for almost four years. I just bought new tires and I didn't have to put it in the shop yet.

When I called about a claim for my car Car Shield wasted no time in getting everything completed. Car shield was very professional and responsive. I advise anyone who’s looking to get an extended warranty to get CarShield. You will be happy that you did.

Repair rear springs on the 2013 Silverado. This was a first time experience for me. I was very pleased with the results from the beginning to the end. The truck was riding rough. The new springs made a big difference! I feel very good about my decision to enrolling into the Car Shield Program.

Quick Service. I have not had any issues with CarShield. It seems to be a very helpful business and service. I would like to know what kind of rental they provide if I should ever need one because a compact car will not do. I have 3 boys.

Customer service was real friendly and at a great price. I will tell all my friends about Carshield. Everyone needs it if you have a vehicle to protect your car. I am very glad that I have carshield to protect my car. I never what will do without it.

2014 Cadillac SRX. While it didn't cover the car expense I had, new information screen or new headlights, I felt comfortable knowing that I was covered for major problems. The people were very pleasant and helpful with questions. I would recommend Car Shield if you are interested for warranty coverage on your vehicle.

I just wish the coverage was more extensive. I feel like I'm paying for something that inevitably won't be useful in the end. I just got it because the commercial on television lead me to believe it would cover me completely. I'm pretty sure I'm overpaying for something that won't cover me when it's time to.

Had to cancel our warranty due to the economic status my husband is in with his job. My rep told me they could work with me etc but once you get behind it's hard to get caught up. I will probably have to be reinstated when all is good and he returns to work.

Car would not start, turned out to be a dead battery. I called CarShied. They located my position and told me someone would be there within an hour. In 30 min or so I was back on the road, no questions asked. I somewhat expected some kind of invoice in the days to follow, but have not to this day received any. Everyone was courteous and very helpful. THANKS Carshield.

It gives me great peace of mind to know that my car is covered for any breakdowns. To be able to plan a road trip (when Covid is over) is now a pleasure, not a stressor for me! I am very thankful to have this coverage on my car.

Change payment. Very knowledgeable! Very patient with me. Also quite professional and friendly. She read back to me all the information I gave her because she wanted to be sure she had everything correct. The salesman who took my initial order was equal to his task as well.

The customer representative was well informed and helpful. I did cancel the contract I had just opened once I received the contract details in the mail a few days AFTER I started the contract online. If I had seen the details BEFORE signing up I would not have signed up. It was not a good fit for me.

I very graceful. I was referred to your company by Drive Time Car Sales and I read your status of your company. I am please to join your company and to be serve with such graceful customer services and helpful questions that was answered for my benefit. I want to thank you and your business great and mighty success going forward. I will recommend customers to this company in a heartbeat. Thank you very much For your spirit of excellence,

Added a new Bank Card number to my account. The agent was aware of my situation and efficient. He handled it quickly to my satisfaction. I feel confident that this is the right coverage company I chose. We will recommend this company to my friends for their automobile coverage.

This is a dishonest scam outfit. Called beforehand and asked about specific issues, if they would be fixed like a cigarette lighter outlet and an electronic door hatch that did not work correctly. I was told with the warranty for electronic components that this will be covered. I just found out that they only covered a small piece of the entire repair service and that my dealership had to wait for a part that they sourced, which can be a used part, a re-manufactured part, a third part part or whatever this company wants to get and does not honour what they told me!

I needed to find out if what I had been told about Car Shield's rating by the Better Business Bureau was justified. I was told that Car Shield would honor all things stated in my coverage despite what was told to me by another company selling additional car coverage. After hearing those statements from your representative I decided to continue with my Care Shield auto coverage.

Customer service was great and looking forward to your service. I a new customer so I can only speak on a limited amount of your service. Thank you so much. I'm not having any problems at this this time so it's not much more that I have to say have a awesome day. Looking forward to hear from you.

The young man never said anything about selling our account to Mepco. I wanted to get on site to see my account. He told me he could do that for me. And tell me what is on my acct. The only way I found out was to read the 15 pg Warranty. It is fine that the payments go to Mepco but Car Shield should tell us that.

Nice policy to have. Didn't believe it until -I actually needed it. Came in very handy- when your factory warranty expires- and you don't have coverage.. That's when you wish you had got the Coverage. I was lucky- I didn't wait for things to go wrong- I did it so things would not go wrong for me- I am very glad I did it. Now I have peace of mind. Thank you Car Shield..

The customer service representative was very helpful, polite, courteous and very knowledgeable. I would recommend CarShield to many of my relatives and friends. I love the fact that they offer different plans to fit your needs and budgets. Please give CarShield a call.

I had a very easy and comfortable first time experience over the phone with CarShield. Definitely a good team to talk to. I would really recommend this service to anyone who is looking for buy a warranty. Thank you.

Your Customer Service Person Ashley Help me Save Money on my Monthly Payments. She was very Helpful and Polite. I hope this Works out for Me, I have never done this Before. But I do love my Car. Thanks Again.

It's my first time with CarShield. So now my car need some work. Let's see what happens. I hear that's they are the best in this game. And I want to be a part of this offer and if things are true then my baby should be ok.

Don't have info on hand. But if I did I would at least send you about 20 people.. And all of them that have Car Shield agree that it's the best aftermarket warranty. There is point blank period and very affordable. It won't break your pocket and they will work with you..

Car maintenance info. My experience thus far is very good. As a new customer, I hope this will continue. I have seen and heard good things about CarShield and looking forward to a relationship with you that I can be glad to tell other about.

Customer service was very pleasant and very helpful. I had enjoy my experience with her. She was very nice. She listened well and I'm understood my concerns. Plus she took her time and making sure everything was right and correct.

I had accidentally thrown out my CarShield during a bout of housecleaning. In a panic, I called CarShield and contacted Customer Service. After explaining my predicament, I found the customer service representative to be very helpful. He said that a duplicate copy of my CarShield contract along with my account number would be sent to my E-mail address by the end of the day. Thank you very much, CarShield!

Thank you Car Shield. You really helped me out, would Highly Recommend getting this. It so helps in the long run, I would not have been able to fix my car with out Car Shield. My insurance would not cover this, it would have cost me more money.

I do not have an order number. I just joined. The people in customer service were very nice when I signed up for the extended warranty. I saw your many advertisements on television. My own dealership recommended Car Shield to me. That is because the dealership I am now dealing with is not where I purchased the car. I moved.

I talked to a Rep. named Shawn. He was very nice and respectful. I am thrilled to have the plan. I have heard so much about Car Shield on the TV. I was told that I would receive a Card and I am looking for it very soon. I printed out the Long contract.

The operator was very pleasant and assisted me in postponing my payment until May 6th due to lack of money coming into my household at this time. I am considering cancelling Car Shield, she said to postpone the payment and maybe things will be better next month.

The service that I received was First Class.,,. very helpful,., I am very pleased with your company as a First time customer.,. I will recommend your company to anyone who has a old automobile..,like myself. Your rate are very affordable for a senior citizen like myself.

Has an appointment to drop off my car on Friday. No ticket number assigned. I have a concern regarding the rental reimbursement policy. I feel a rental should be available when I leave my vehicle, as I have paid CS already each month, just as I do with my auto insurance. This makes the process easier for the insured/customer.

Great service and fast quote. Happy knowing I have coverage with peace of mind knowing my repair bill won’t sink me financially. Will recommend to family and friends. Why do I need to say more...I am happy with the coverage. I will write more when the first repair is done; so for now that is all I can say..

Your customer service people are awesome, helpful, and pleasant during these stressful times. Thank you for being so kind and caring about my well-being. It was a pleasure to work with you. I look forward to working with you again. Please Be safe as well!!!

I was thinking of canceling do to lay off. But they found a solution that worked with my financial issues so I would not lose coverage and have to start all over and also lose my grace period for claims! They were understanding and very professional!

My car would start when I started to cut it on. So, I called Car Shield and they told me that they were sending out roadside assistance and that I was covered. Car Shield is very professional and helpful. Thank you Car Shield.

Representative was very kind and took care of my issue regarding my payment, right away. I have not had to use the service yet, but it sounds like it is well worth the premium that I pay every month. From other reviews I have read, it is worth it. Thank you. Yes. I would recommend CarShield. Sincerely Mr. James D. **.

Just wanted to clarify that the payment went through... Had a compromised card and wasn't sure if it made it or not. I had to stop payment on the old card and didn't want to miss making the payment...

When I needed Car Shield they were not there, I'm a single woman and I took car shield out so I would be protected, that was a laugh because they didn't cover the latch in the driver's door. I was ready to get rid of car shield but boyfriend said to get them another chance so I am but if they let me down again then I don't need them and I do have lots of single female friends that have car shield and if I have trouble again you can bet they will hear about it and drop them as fast as they can as I will.

Final notice. I spoke with the customer service rep Charis and she was so pleasant to speak with. She was patient and very helpful. If I could speak with an agent like that every call I wouldn't mind. She made me feel sooo comfortable about the pandemic and that she understands what is going on with it. Thank you sooo very much.

My agent was clear and to the point. Provide guidance and recommendations that were instead insightful and helpful. She help me understand how to use my benefits and what was covered. She gave me great suggestions on where to could go if I continued to have problems with my dealership.

God bless you. With this difficult time it's hard to maintain and with a service that help very much for me and my family I'm very grateful. And bless you and your family at this time of crisis and understanding to have these kind of services for families. Very much appreciated. Thank you.

CarShield seemed like it was a good company however my experience was not that great because of one reason. My car just quit. It just stopped. It took them forever to approve the work. They told me I could not get a rental car until the work was approved. I just didn't understand why it took so long to approve it. This is a car that only had 24,000 miles on it and all of the paperwork for oil changes was there. On TV, they say that you get your car immediately. In the end, when they finally approved it, I didn’t need a car ‘cause I work a week and I’m off a week. It happened that it was the week that I was off so I didn't really need the rental car.

I was in need of a vehicle service contract and change my payment method. The lady was very helpful. I enjoy being able to say I have good reliable coverage if my Truck breaks down. I will tell my friends and family about Car Shield. Patricia **.

I added a recently purchased used truck, and received a great deal for a 7 year/126,000 mile extended warranty for the vehicle at an extremely low cost. They made the whole process easy with an even more affordable payment plan.

Good! Ok, CarShield has an automatic bank draw on my account! Your very kind attendant said that it was declined for some reason? After our conversation she tried it again and it paid!!! Called my credit union and jumped them but was told there was no record of it being declined.

SS Camaro. Overall very great service. Chris I do believe was his name. Very helpful and we work together to get the best coverage for me and my ride. I'm sure when I need repairs ya'll will be there for me. Thanks again CarShield. Jason O.

Called to make an update to the billing method. Making the update was easy and took no time. Rep. was very helpful. In addition I requested that a copy of my policy be emailed. As when I was filling away the paperwork, I must have misplaced or lost the original. Rep. agreed and sent it right out, received with right away. No problem.

Received generic mail indicating lack of coverage. Called and spoke to representative who was professional, courteous and quickly relieved my concern. She assured me policy intact and all was well. Apologized for any inconvenience. Great company rep. I gladly commend their customer support!

Good Good Good job and thank you for everything that you are doing here with the account. I am looking forward to a good relationship with the company and your business associates that you are doing well and I will tell others about this company.

During the pandemic time we all are experiencing financial difficulties with that in mind I needed to make some adjustments financially, so I appreciate you’re being to assist me in that matter. I appreciate your assistant, hopefully in the near future things will be back to normal. Thank you.

I called to make a payment on my Ford Explorer. The customer service person was very polite and helpful. Her approach to guiding me through the questions was very professional. I'm very happy to be a customer with CarShield. Thank You. Terence P. I have highly recommended you to a lot of my colleges.

Jim ** were great helping me with my CarSheild setup. I was really surprise on the offers they have. The Coverage they have offered me I couldn't decline from it. Jim got me started and I was so relieved to have made that decision. Thank you or in Hawaii we say Mahalo CarSheild.

Radiator was leaking. Called Car Shield to see if radiator was covered, They said yes, I took my car to dealer and they had to install a new radiator. I was extremely grateful to have Car Shield. Have recommended two other family members and was able to get my sister to apply and receive Car Shield also.

Your customer service reps are knowledgeable and helpful. Keep up the great work. When I purchased this product It gives myself and my family peace of mind. I have not used my coverage as of yet, but I am comfortable knowing CarShield will have my back.

I had a good experience with CarShield. I had a question about payments and my question was answered. Thank you for a quick response. I would recommend this company to family and friends. I again thank you for your assistance.

the monthly charges so I could keep it.

Great. She easy to talk to. Very helpful and very professional. Took time to locate discount or promotions available. I would recommend this company to my family and friends to assure that when your car need big expensive repairs that they prepaid to have their car fixed to continue on with no stress.

Customer service was very helpful. The customer who sold me this policy was very helpful. I told him I could not afford this at this time but we worked it out so I'm glad I called. Hopefuly I won't be needed to use this no time soon. Once again thank you very much.

The best aspect of me getting CarShield, was speaking with customer service signing up. I had 2 vehicles registered with CarShield. Took one of my vehicles to the dealer for a check engine light. Dealer indicated one side of my catalytic converter was going bad. Well, I had the dealer contact CarShield, well claim was denied. So, I attempted to get in contact with claims to get the reason of the denial, no luck. The agents, who were not in claims kept saying let me read the notes and see what happen and would always try and transfer me to claims. So, I canceled the service.

Water pump went out on my truck. Took it the mechanic. He diagnosed the problem. Called CarShield, got authorization, done. Quick, easy, fast. Best company I have ever dealt with. Price is reasonable with thorough coverage. The best part is you can use the shop or mechanic of your choice. No waiting, no fuss, no muss.

Front wheel bearing replacement. The repair was made last Sunday. Your office was closed so I could not receive approval before repair was made. I understood I could take it where I usually get it repaired. Can I still be reimbursed? Please.

Assistance during virus impact to prevent cancellation. Representative very professional and helpful. Payment adjusted to period when I would have funds on hand to satisfy contract. Been customer for year or longer and at present my goal is to maintain relationship. Have recommended service to several family members.

They did not tell me that A/C was not covered when they sold me the contract. I feel this was not full disclosure. The representative was helpful but I am not sure I would have purchased the coverage had I known the a/c was not covered.

The rep I spoke with was knowledgeable. She defended Car Shield. I asked questions that I wasn’t expecting her have answer to but she did. I signed up my wife’s car. I told the rep that my wife is going to be shocked that I didn’t cancel and I actually signed her car up.

I'm very please with Frank a good employee. Don't lose him. I will continue to do business with Car Shield for a long time, Frank also told me and items which I didn't realize I even had and is good to know this.

It's great. They even help us out with payment due to the Covid 19 virus. Thanks Car Shield. I would require this Warranty to anyone I know. They are great and they are very understanding. They even help you out with your payment if you can't pay it on time. They give you time to do what it is to do. Thanks again for your help.

Brought in my vehicle for repair because there was a loud noise when driving over bumps, and both control arms needed to be replaced. If I hadn’t had Carshield this would have been very expensive. I would strongly recommend CarShield to my friends.

Process was easy and satisfying. I have recommended lots of friends to get Car Shield. Hopefully they will sign up in case they have car trouble. Puts you at ease with having an older car. Thank you for the car shield.

Transfer of coverage to new vehicle. Outstanding representative. Very affable and saved me a lot of money. Was able to work through the telework due to current world situation. CarShield saves a lot of money compared to Dealership plans. Quality of service and value of plans will keep me coming back. Thank you!

Called on a Thursday morning questioning the status of my account. The support person was polite, prompt and very helpful. I was thanked for my business and made to feel I was valued as a customer. My question was fully answered in short order and I was asked if I had any other concerns. I was also repeatedly for contacting them.

A friend that I recommend got Carsheild and I really hope it a good choice for both of us. It sounded so good I could pass it up so we picked Car Sheild for our service. How could I get the gift card for Amazon? It's worth $25.00. Thanks a lot. I just got the service so I don't have to much to say.

I called customer service and the most excellent CSR help me resolve my account concerns. You see I did not want my warranty's on my two vehicles to elapse. The CSR was very efficient and fast, she had everything resolve in less than 10 minutes and was able to charge my account at my request so that payment would post a week earlier than it normal posting date. Thank you Car Shield for having CSR who appreciated my time and knew what to do and actually followed through with action and not just verbal assurances. Happy loyal Customer Colin.

The rep I spoke with was very nice and understanding. She made my day after speaking with her. I was very happy. I have never spoke to someone so helpful so glad I called. I would recommend Car Shield to everyone.

Her respond was well conducted and answer to all of my questions. She is well trained to respond to client request. I ask that you keep her in your team as a good worker to respond to those who want to join your company.

Power train coverage. It's nonexistent. Everything out to the final drive on my Suburban is covered but not my final drive. As a mechanic I would not recommend your service. It's crap at best. You sell something that says it's covered but it's not. I will be contacting my attorney general and giving them all the information. Your office is closed right now or it would be canceled already but it will be tomorrow.

I've been FAITHFULLY paying each month for Car Shield. Initial call to file a claim was great, BUT when the repair company called the Claim Department (as instructed by initial call), the claim was denied. I am looking for another warranty company ASAP!!!

Mr ** put all my fears to rest at a time like this in a crisis. I would recommend the world to Car Shield for assurance, I can sleep better because of them. JoAn **. I have never had such a detailed service vendor give such great quick and on caring verbal response to my crisis of a concern coupled with the present events occurring in the world! I'm more than highly impressed with Car Shield. Continue to help us the consumers. One of the best contracts for auto repair. If you need me to tell the world, well I'm available to do so, God bless your company and staff again. This is JoAn ** of Rocky Mt NC!

I didn’t know I needed a new transmission till the repair guy told me. I was a little afraid to call CarShield but I did and you guys came through. You guys saved me and my family in these rough times and I thank you from the bottom of my heart.... Thank you.

I had an issue with my account and called in and got everything resolved quickly and in a very friendly and professional manner. Absolutely top notch! CarShield, the best for a reason. They go the extra mile to please their customers.

From sales to customer service was absolutely wonderful, very professional, answered all questions. The price for what you get is very very reasonable. Will definitely recommend to family and friends. I called customer service a few times then ask just a quick question and they made sure before we hung up that I completely understood everything that I needed to know before I hung up.

Lawrence was great. He checked my information and provided me with quick service. He has a great sense of humor!! I had signed up for something and realized I don't need it and Lawrence was quick to figure it out.

Overall Great customer service. Excellent customer customer and courteous staff. Kind and prompt customer service with great and reasonable prices for the younger and older generations. Yes I would refer my friends and family to give CarShield a try. I recently referred a good friend of mine and she subscribed.

Good. I had a very satisfying experience with this company thus far and I really would like to recommend a friend to join the Car Shield. One thing that I have a issue with is I invest in this company every month and I think whatever is wrong with my car should be covered not just what's on my plan I chose.

When I had my Durango I put in a claim for the motor dropping out of the car. I was informed by CarShield that they did not cover that since it was the bolts that broke and not a specific motor problem. Paying the 2800 to put the motor back in my Durango was my problem not Carshield's and they were not going to pay any part of it even though I supposedly had bumper to bumper coverage.

Excellent! To the point, time consuming, but great. Montez was real patient, delivery was fantastic, conversation was very responsive, clear and correct. Nothing against foreigners but half the time you cannot understand them. But other than that everything was just perfect. Look forward to the future.

Looking for the Car Shield app for my phone. Also, wanted the contract sent to me. Reviewed the service contract on my phone, but wanted the contract to be sent to me by mail. Was concerned that I wasn't sent the contract after making the first payment.

Your employees are very help and they are very knowledgeable about your product and help me in a timely manner. And I will tell all my friends and also my family and I will be happy to be able to help them find your address.

I need a copy of my Contract sent by email. This form arrived before the contract I requested. The agent was very helpful but I still do not have the product I need. Thank you for your assistance in this matter.

We have never had to put in a claim yet, however every time we speak to someone at Car Shield they are very pleasant and helpful. I have asked about some coverage and they have answered me just fine. I have nothing else to say other than I am happy with car shield and would advise anyone who needs this service to call car shield.

I will satisfy the customer service. They would very honest and respectful. I would tell others about CarShield, They will be satisfied too. And I will tell others and others I was so satisfied. I would tell my cousins and friends about CarShield. They will be satisfied too. Thank you. File for the service.

Customer service was very accommodating. Helped me in detail in processing my request to cancel my contract. Very courteous during our conversation. Acted fast in processing my request. In a few minutes I received an email confirming that my request is processed.

They told me that they take care engine work. Not true. They only pay for oil changes and lubrication but they say engine repair and they only go by the amount of money you pay in and they don't tell you that you pay all the taxes too.

No complaints because I am a new customer so I can't tell you much at all, sorry. But I am happy so far. I have not needed anything as of yet but I have heard a lot about Car Shield and people I talked to are happy with it.

CarShield is going to work with me to help keep my protection plan during the covid-19 pandemic. Now that I have lost my job they will extend may payments for 60 days. If I cancel my plan now and once we get past the pandemic call to sign up for a new plan it will be a different plan which may not cost the same.

I renewed my account. Makes me feel safe and protected. You never know when your vehicle is going to break down and repairs today are very expensive. We need to be prepared. Majority of people make very little and are struggling to survive.

I'm looking forward to a great relationship consumed with no disappointment. In the past, my vehicles always outlasted the warranty...and I paid countless money out of pocket. CarShield gives me peace of mind. Of course I hope that my vehicle never ever break down but that's not realistic.

Buick Lacrosse. Great experience adding a 2nd vehicle to CarShield thanks to Allie ** who worked with me. Very knowledgeable, courteous representative. I would recommend Carshield to everyone out there. Great peace of mind. When something happens, and it will. Carshield is there.

The Customer service representative today was very knowledgeable and helpful. They offer great quality service for the money we pay for coverage every month on both our vehicles. We have not had any issues when repairs were needed this year.

My car failed me going to work on 4/11/20. The radiator had overheated and ran hot. When taken fo the shop it was discovered that the Èngine Coolant Outlet housing was needed. Called CarShield and Unfortunately that WAS NOT covered. I had to come out of pocket during this National Pandemic with $425. I'm was VERY UNSATISFIED with choosing Carshield! TOTALLY.

Duplicate car insurance package. The representative I spoke with was extremely helpful, knowledgeable, courteous and kind. I am very satisfied with the help he was able to provide. I have recommended Car Shield to several of my family and friends as the service is worthwhile.