CarShield Reviews

Very helpful. They explained everything. I just got it and haven't used it, but it seems fine. It won't cover for a few days, so I will have to sell. I don't really know what else I can say as I haven't had a chance to make any claims, so this is all I can say.

Last Friday I called to have my car towed the dealership in Brewster, NY. He came to my apartment complex. That was great. He gave me a jump start. I really thought that there was something more serious wrong with my car. I don't feel that I should have to pay a $ 50 fee, when the car wasn't towed anywhere and he just gave me a jump start. I have coverage with you.

They were very helpful and very considerate and they help me get the right plan that I needed and answered any of the questions that I had. Very friendly people. I would recommend Car Shield to anybody and I have recommended to my kids and my family members as well.

No Description. Didn't order anything. Filing a claim on my 2013 Nissan Versa where I had hit a deer last week in Beavercreek, Ohio! Was very helpful thru my situation about my vehicle that was needed getting checked out on Monday!

I was sold a policy for my truck that I use to pull a horse trailer. When canceling I was told that it would not have been covered due to this activity. I specifically explained the use of this truck when purchasing the policy.

I wanted to cancel service due to car holding up past expectancy and was having hard time making payments during this current COVID pandemic but CarShield rep extended another offer until I am able to pick back up with payments to have car serviced. Very considerate of the company offering.

No one seems to know what wrong with my car. Your rep made some suggestions. I have to be careful as I don't have a lot of money for repairs. My husband has Alzheimer's and is legally blind and he has trouble hearing. He is 84 yrs and I am 80.

Could you tell if I am correct? The declaration page says my coverage would begin (on my 2005 Mustang) once I have driven 200 miles and I have waited 90 days is that correct? I was once told I had to drive 1000 miles and wait 30 days for coverage to begin. I am retired so I do not drive every day. I purchased the car 2018 and had 22,000 + it now has 23,600 + miles. Do you see my problem at your rules? I will pay for insurance with you and not have coverage for two plus years. The amount of time to get 1000 miles at the rate I currently drive. Sounds like a BBB investigation. D

Car needed a tow. A little confusing at first but finally got this straightened out not with CarShield but with their 3rd party. However everything has been taken care of and hope to get my check shortly. I hope this service will be worth it once, my car starts having issues.

Car has been in shop since last Friday. I use it for local business. My customers need to be serviced every week. I am 75 years old and depend on this car for everything. Please speed up process. It is very important. Thank you Richard **.

I had a questions related to 2 new service contracts on 2 of my cars. All of my questions were quickly understood and explained by the agents. Following this discussion the CarShield agents quickly offered solutions to my concerns which were quickly put in place. Excellent customer service!

Transmission pump went out on vehicle I was in a contract with the Car Shield. Car shield did not pay for the repairs. They said that it was pre-existing which is fake news because you cannot drive around with the transmission pump out. I will not recommend car shield to no one. They do not repair your vehicles.

Very helpful and knowledgeable. Easy to understand and excellent customer service. I have absolutely no complaints about the service provided even though I have not had the misfortune of having to use it yet. However from what I've heard there should not be any problems with a claim. Always hoping for the very best.

Great job in helping me. It is always a pleasure to work with your employees they seem to all be very helpful and professional in their work. I am very grateful for the information and services that I do receive. I can feel that each and every one in your organization are the players striving to make the customer feel comfortable with the relationship between them and CarShield.

She was great to work with. Good personality & very helpful with suggestions too. I actually enjoyed making a payment! The program seems almost too good to be true but I guess I will have to see how things go if I have to make a claim.

Purchased an extended warranty on the words of a salesman that everything except wearable items (brakes, tires, etc.) were covered, and after over 12 months of bank draws brought my vehicle in and claim was denied for power steering. READ THE LEGAL 50 PAGES! They do not pay!

Haven't had to use their services yet, but I've heard great things about CarShield! I may add my other 2 cars as well! Looking forward to having this kind of insurance/warranty in case things happen to my vehicles. Got referred by a good friend of mine at my barbershop that I own, and I plan on telling more folks about my experience.

I submitted a claim on Wednesday 10/21. Nobody contacted the shop at all. I have been calling and I keep getting the reset answer of I will be contacted in 24 to 48 hours, I’ve been these three times now. The last representative Margarita, wasn’t very helpful. She also told me for the first time that my claim may not be approved until weeks from now.

One phone call talked to a real professional lady. Answered my question instantly and very precise. I FELT REASSURED I Made the right decision purchasing extended warranty s on my 2017 Mitsubishi Outlander Sport. I can sleep peacefully knowing my out of pocket expenses will be $100.00.

The lady was outstanding in her job and answer all of my questions. Very very knowledge of her job description. Very very polite. Very very helpful. Nothing else need to be said about this lady doing her job. Caught her just before she was getting off work and wasn’t in a hurried to get deal of this customer.

AWESOME!!!! Great advice!!!! The rep was very knowledgeable and on point with it! I didn't think it was that good but you guys are the BOMB! I will definitely recommend Carshield to all my family and friends because it really is legit!

Everything that CarShield had promised with the contract was all lies and misleading. If I had known this before I signed up I wouldn't have everything that was said was a lie. Very disappointed and having to deal with another company is really upsetting. Also no one can give you a clear answer. I wish someone with real authority would contact me.

I was approved for a new transmission but I’m still waiting on repair... Because, took about a week before adjusters made a decision..and so I’m still have to submit my rental and it might not cover all.. I experience two other times with CarShieldAnd had a very over satisfying experience.

Repair the air conditioning system. Did a very good job. Guy at the repair shop was impressed with the service and said he's going to join this Warranty company. Company deal exactly what the logo say. It took care of my situation very promptly.

Got quote. Didn’t wait even one day before I got follow up call. Dude I talked to was like a car dealer. I called and let manager know and never received follow up call after issue was supposedly addressed with the man. I can’t imagine what an older man or lady could go thru when pressed for decision. Maybe I got wrong rep. Who knows.

My 2014 Toyota Camry A/C Compressor was replaced at local Toyota dealer with no issues. I am very pleased with my CarShield warranty! Timely service and have and will continue to recommend CarShield warranty to family members, friends, and colleagues.

The agent was extremely cheerful and friendly. Brightened up my afternoon. Based on the friendliness I would definitely recommend this car service. I was in need of switching my form of payment and the agent was quick to help me out.

When I called about My contract Coverage, The Customer Service Representative was very Helpful! She Answered all of my Questions and sent me a copy of my Protection Plan! She Was very Pleasant on the Phone. I would recommend Car Shield to my friends.

I called CarShield to put in a claim and they got me a tow truck (Halftime Towing, LLC). They got my vehicle to JJ's Auto Service and I was very pleased with their professionalism. I would recommend this company to friends and family members to invest in a plan for their vehicles. It's worth it.

The experience so far has been OK. I Like his approach which was respectful and Kind. I like his presona. He was helpful in helping me find the right program for me and my car. He also reminded me of the possibility of a discount which I like.

Called to give correct mileage, rep informed me that I fall into a better rate for low mileage, I appreciated her assistance with this. When I first called Car Shield I did not have vehicle with me and couldn't give accurate mileage, however when I purchased the coverage no one told me that mileage affects my rate until today!

I have a Car Shield extended warranty, I had a engine issue. Had it taken in and diagnosed. First was told no issue. They need a estimate. Got that done then they asked for maintenance records for 1 year. I provided 3+ years. They told repair facility was denied due to lack of maintenance record, then told me was denied due to repair facility saying sludge could have been cause, so called repair facility who said they never said such so made 3 way call with repair facility and car shield which they again just kept changing excuses. Last statement was denied due to tarnish on the oil pan (which car shield calls sludge). They try to claim tarnish starved a main bearing which is impossible. The repair facility repeatedly told them but according to the insurer if there is tarnish or rust inside a engine they don't have to cover which means any internal combustion engine would not be covered.

Everyone has been so accommodating when I made contact with CarShield. The circumstances for myself is that I must cancel my contract because I have a contract already. Thanks for being so helpful to me. Sorry if I wasted your time. I am sure your company would have done a great job.

My Car broke down then I called Car Shield. A Wrecker was sent out to get My Car and took it to a Repair Facility to fix the problem. Don't wait until it's too late. Choose Car Shield now and let them worry about Your Car repairs.

Constant letters about not having a contract. Found out that I was in the system twice. That is why I kept getting all the letters. The woman I talked to found the problem and said she would take care of the problem. So I wouldn't be receiving any more of the letters.

I have only contacted Customer Service and they were very professional and helpful. I was asking how to use Car Shield if I had a need. I have had it for a year and have not needed to use it; therefore, I needed advice. The person I talked to was great and explained what I needed to know.

Always greeted with respect, they listen before cutting in & if they are not where one should be, they let you know & transfer to right people. I did not use my services so there is no order #, however I needed to give them a current card #, so that is why I called! Thank you.

I was just calling about a membership question for the future but overall I am so happy with the this service. I had some work done a couple of months ago and they lived up to what they said. No scam. No problem. I am waiting to renew my warranty that was what the question was about.

Thanks for making this service available! It was really an easy process to open a new account. The warranty coverage seems to be a great value and added peace of mind. The staff seems very friendly, helpful, and knowledgeable of their products and systems.

Great customer service. All of my questions were answered and I am satisfied with the information I received. This sounds like the best policy for me in my current situation.. I had not ever purchased a used car without warranty left but I did not like the design on the 2020 CTS, and they just happen to have a low mileage SUV and I got it a good deal.

Thought it would cover more. It covered about half of the total cost. I expected it to cover more. But the dealership was extremely impressed by the helpfulness of the person they spoke to. They pointed out exactly where to look on the contract.

I only drove my car 3 miles after buy CarShield so I was not under warranty yet when my fuel pump quit. I live on a very limited income and am 70 yrs old. CarShield not only lowered my payments but offered to tow it to the garage as soon as I can get it fixed.

My review was not about not receiving a rental car. It is about the run around I received when I started my claim. There was no delay from waiting for my service records. I had just purchased my car 3 months before. This was my first time being serviced. I sent in my car title as requested and I believe they could have looked up my claim # from my name on my car title. It took 6 days to finished service that called for a 2.5 hour repair because the adjuster didn't want to use the part from the dealership until it was 30 mins before closing after the 53rd hour of being there. It actually cost Car Shield 1729.93 for the warranty covered part not 3,054 they claimed in the earlier response. After asking for "my first and last born finger prints" (exaggeration). Car shield paid there part after I paid my deductible first at the end of the business day again... There has to be an easier company to deal with other than Car Shield... I still say "Buyer Beware!!!"

Claim rejected on 10/20 for another claim (same repair) in July. It was rejected as my initial 20 days was not fulfilled yet, had 2 days to go. Now I went to a better mechanics garage in October and it was rejected due to issue in July. Work has not been done and I need to get it done. I've been paying but I can't get work done.

I have not had to use it yet the people have been very very very very very helpful in getting me the best helpful information l needed. Thanks for taking care of me. I was going to send you a quick note about how I felt about this company.

I contacted CarShield and an agent gave me information about the plan. The information was very helpful and after some discussion I decided to accept the protection plan. Most important was the fact that there was no contract and could cancel if not satisfied. Thank you.

They were very helpful over the phone. Ask the question that I need and they took care of the business. It sounds like a good plan. Recover a whole lot of things on your car rental car roadside help. I think you'll be good.

The credit card on file at CarShield had been cancelled because someone hacked it. I had forgotten to provide the new card so my October payment had not processed. I received a call from CarShield and the issue was resolved efficiently.

Had a great experience, kind service, welcome feeling. Thank you! I believe the price was fair. Only thing is the 20 days wait before use of coverage. The agent held off for me and that was not expected but needed and appreciated.

Customer service Representative was very knowledgeable and helpful. She was like a breath of fresh air???. I wish any time I call any customer service Dept. I can get that quality of service I got with CarShield. Kudos to the Representative.

I think CarShield need to improve by allowing the customer to get checks on the vehicle every 3 to 4 months just to see if anything need examine before breakdowns such as engine, transmission, car axles, etc, etc.

About a year ago I had a $1500.00 expense to replace my headlight assembly. Car Shield refused to pay one penny of the repair even after the auto dealer talked with them. I only keep Car Shield because I'm afraid of another expense. My family and financial planner say it's a scam and that I'm wasting my money. I also feel the same but am too afraid to drop it. I feel Car Shield could have paid at least part of the bill. I am age 75 and this will probably be my last car so I feel I have to keep the coverage.

Called to get a quote instead I got ripped off! I specifically said NOT to start my policy until a certain date! Instead I got charged and now I can't pay my bills due this week! Worst experience in anything I have considered purchasing in my life! Never again! Don't talk to these sales people. They will trick you!

I would like to share my experience with CarShield. Car shield is a very good company with professional customer care with dignity and respect to their customers. Thank you car shield. I wish everyone get a coverage from car shield so they can be protected just like I did

Car Shield needs to be more clear when they sell you bumper to bumper warranty about the run around you get when you try to submit a claim for a clearly covered repair. My car is in the mechanic shop for a 2 hour repair which means it doesn't qualify for a rental car while you wait. But the adjuster waited past 53 hours to qualify the repair. I am still without a car 4 days later because the part could not be ordered until approved by the adjuster. I am extremely dissatisfied with the product/service from Car Shield and the untimely care that I am experiencing from the Claims Adjuster. I am happy to answer any questions about my experience... D

Very satisfied! Great price on coverage for my 2015 Jeep Patriot! Didn't have to wait long on getting all the information from CarShield! I will be very happy with the low price I'm having to pay! Thank You Car Shield!

I called for my contract, was unable to retrieve at first. It was sent to me the second time and I was able to print it out. It was done ASAP. I am please with my contract and the price is right for all of the coverages it covers. I will recommend CarShield to my friends. Thank you.

Phone request to remail contract. Carshield was happy to mail me copies of my repair contract and coverage statement along with instructions on how to get my car repaired at no cost to me. Replacement paperwork arrived in about 7 days.

I was extremely impressed with the efficient, timely, and courteous service I received in negotiating a contract with Car Shield today. All three representatives I spoke with were very courteous and clear in their statements. These gentlemen deserve to be commended: Alex, Gerald, and Jeremiah (Jay). I referred a friend, and he also obtained a contract! I will be an avid spokeswoman for Car Shield!

Excellent - they always look for a solution so you can keep your plan. My representative was very friendly, didn’t want me to cancel my plan so she offered a discount and I accepted. I would recommend this service to family and friends.

Employee was very pleasant to speak with And he handled my problem quickly. He took the credit card and contacted the bank to make sure everything was good to go took the payment and may short went through. Thank you very much.

Spoke to Rep. 10/19/2020, Wouldn't let me explain why I wanted to call back when told him I wanted to look around. Wanted to know who I was going to call. Kept pushing plan and money amount. Then rudely and disrespectfully hung up. WILL NOT RECOMMEND BY ANY STANDARD.

I was having trouble paying my bill online, the young lady on the phone was so helpful, pleasant, very professional. I like & appreciate that you don't see that in customer service too often these days, 5 stars CarShield.

I Called to inquire if I could get more coverage on my car and if I was able to get the coverage how much more will it cost and unfortunately I was told by customer representative I was at max unless it was gold coverage.

Payment was late and I was attempting to get it done late on a Sunday afternoon. I realized I had downloaded the mobile app and went to it, got the payment made and feel better. I appreciate the help I received from customer service on Friday last when I called to communicate when I would be making my payment and keep them up to date.

CarShield call me and said that I was approved for repair. Told the technician so he could get started repair on my truck. It is great to have and I will recommend covers CarShield to my friends and family. Thanks.

I like the fact that my claim was approved quickly but, it took very long before I could get the part. I also was not notified that the claim had gone through from Scranton Dodge in Scranton Pennsylvania. That would have been easier than me having to call to find out.

I was scammed through a site off the internet which lead to the scammers taking my money, I called customer service to informed them about what happened and to let them know I may or may not have money when time to pay on my account but I'm trying to get things back on the right track, The rep. was very understanding and made a notation in my files.

CarShied was able to work with my mechanic. All of the work that needed to be done was completed. CarShield covered the cost of repair to the radiator and water pump. My mechanic was paid in a timely fashion. I am very pleased with the results.

The representative I spoke with was very helpful and explained everything. My old policy was cancelled, I was then transferred to the correct department and a new policy was created for my new car purchase and coverage. I will recommend CarShield to my friends when I am able to move about more freely after the Covid-19 virus is under control.

Very helpful and friendly. The customer service rep was able to answer all my questions. I was very happy to hear my very expensive repair would be covered. The only trouble is that when my mechanic calls he is on hold for some time and he gets impatient and hangs up.

They have the kindest and most pleasant reps I haven’t encountered a problem yet, I cancelled my coverage only because I am purchasing a brand new vehicle but I would highly recommend CarSheild to others, very happy former customer.

The agent was very helpful and considerate. He answered all my questions. He was very knowledgeable about the program. He was very kind to an old lady that couldn't hear very well. I appreciate that. Thank you so very much.

Rep was able to answer all my questions easily. He helped me with information I had deleted from my notes. I have not updated my information. He also assisted me with a by phone payment which made things easy for me.

I was just treated greatly and appreciate the response to my situation. Thank you, Manny. I would recommend your service to all of my friends with your people. Their reaction to my problem was fantastic and helpful and I am glad for the service in my situation.

rep was courteous, helpful, knowledgeable, and handled cancellation with ease. Thank you for the prompt process. Ann **. Please NO agent calling. I will decide when I want to enroll with Car Shield again. I just need the funds for the holidays.

Service was excellent and very helpful. Staff pleasant and supportive. Answered all questions with explanations. The staff member explained all the points that I needed to know for the protective services. I have shared the information with friends and family members. Thank you.

Needed to update my personal info. My personal file at my banking institution was compromise. BUT I took care of it and it's OK now. I am very appreciative the rep who assisted me with this problem had a very good understanding of what I was trying to get taken care of.. Again thank you.

I don’t know what there is to rate since the repairs are not complete and Car Shield is the hold up. I pay the coverage for my son even though l do not own the vehicle. My son's car broke down, it’s at the dealership right now and has been for about three weeks. The dealership tells me they are waiting for an ok to do the repairs it needs. Still waiting for Car Shield to give them the go ahead.

Customer service was very prompt. My situation was your company tried to collect my monthly payment form the wrong credit card. I have gave a card when I first sign up and called later in the week and gave customer service the card that would be used monthly to collect payment. The card declined and I had to call to them the know what card to use. I didn't like the fact that they collected from the wrong card, I hope that the next payment will be okay.

Had to cut conversation short with CarShield rep. AAA tow was trying to find me and the truck. Turned out the AAA rep had dual battery chargers and was able to jump both diesel batteries and it worked. So, after new batteries, not warranty claim required.

Credit card was new and needed to give for automatic monthly payments. Rep was professional and knew exactly what I needed. I gave him the information and he handled it with ease and correctness. He was great. Would recommend Car Shield to anyone.

Presented a positive outlook on getting the information needed to complete my inquiry! These are troubling times and any effort to ease a client's issue goes a long way in getting the needs met for issues such as getting the car serviced!

I called the the customer service department to change coverage to a newer truck. I didn't have new trucks vin or current mileage at hand, they let me know that it was no problem and I could call the next day and all would be taken care of. They called me to help remind me. I had the info ready and in a total time was about 2 minutes for both calls, I had even more coverage for the same price. Great service, great deal great experience. Thank you!

Received a letter in mail and I called to see what it was about. Spoke to representative Diane and she explained letter to me to see if we needed more coverage. She was very professional and very helpful. Thank you, Diana.

I wanted to get my car fixed, but Carshield denied coverage because the coverage I had did not cover my repair. I feel this is unfair for I was given only the gold membership when I applied for the coverage due to my mileage. So, I asked if I can upgrade. They upgraded me, but I had to wait another 20 days and another 500 miles. Then they stated because they are aware of the damage they cannot fix my car because it is pre-existing. I drive a Mercedes Benz cl550. I asked if there was any way you can help me get my car fixed, or if they can pay a portion of the repair. Carshield stated they couldn't under the new upgrade. So, I have a repair that is needed, and I still have to pay the upgrade price until my mileage goes another 500 miles. I feel so let down. For them to be the Number one extended warranty company in the nation they let me down on this one. I really wish they would reconsider.

Well when tried to get service my heart was broken. My item was not under the warranty so had to cancel my repairs. So needless to say had to regroup and figure out do I cancel or do continue with CS.

Extremely helpful staff. Answered all my questions. Only concern is the actual number provide on documents was for filing claims. I needed to know how the coverage amount is calculated. I had to make several calls, and was passed to other areas. However; each person was kind and demonstrated sincere concern.

They are very nice and knowledgeable people. I have only been with CarShield for a few months. When I called, my call was answered promptly. I look forward to my continued coverage with CarShield, and am glad they have stuck by their customers through the pandemic.

Thank you so much for such excellent customer service! I called to pay my monthly bill early and the customer service representative was very helpful and was able to process my request. I wanted to let you know that you have hired the right person! Thank You!

Maverick Motors evaluated the transmission and found a leak at the front seal. I'm waiting on an adjuster to ok the claim. Looking forward to getting it fixed so I can continue driving it. I trust Carshield to get me back on the road.

It has been 9 days since I got all documentation into CarShield. I have not had a response to let me know where they are in the process of authorization for repairs to be done. I have called customer service and have been updated when I do but no call back to let me know where things stand.

We are snowbirds and go back and forth from FL to TN. I developed a bubble in a tire that could blow at any time. I had the secure knowledge that if anything happened I would get help immediately. I traveled by myself completely at ease and with only the stress of traffic thru Atlanta. Thank you.

Rep was very knowledgeable and thorough explaining various Car Shield coverages. Communication skills were excellent and he listened very well. Prior to call ending he made sure I had a thorough understanding of the coverages I had purchased. Overall great customer experience!

The warranty specialist was very helpful getting the price in the range I wanted. He also explain the complete warranty package and me feel great about my choice of car warranty. I’m thankful for the price discount as well.

CarShield didn't come thru. I read my contract. The oil pump is covered. The carshield rep said the seal was not covered. I still know that he was incorrect. Why would cs cover the part but not its internal part. Why do I have to let my oil pump go out leaving me stranded instead of replacing the seal?

Mr. David ** was my customer service representative. He was excellent from the beginning. He listened attentively and responded appropriately. He consistently allowed me to express myself and answered all the questions thoroughly I asked. He was so friendly and empathetic. What a skilled communicator that brings out all convincing points to make a well-deserved sale for the company. No pressure whatsoever. I really appreciated him recommending the month to month coverage because I am a retired person who wants to keep my present vehicle for a long period of time. Again excellent experience and I love the commercial with Ice Tea that is what convinced me to purchase my coverage along with the superb customer service delivery of Mr. David **.

Love Car Shield. Takes the worry out of your life. I'm so happy I got car shield. It really make me feel good knowing if my car breaks down I'm gonna be able to get it fixed. Thank you car shield for all your support. I feel so relieved knowing car shield got my back. It's like I can finally breathe with car shield.

Customer service took care of me right away, even when I was having issues with my card for payment, I told customer service I would send a payment. Customer service was fast and gave me many options, customer service gave me time window.

This has been a great experience being a part of Car Shield. I have had work done on my car I would have never been able to afford. Car shield is a great way to go to have peace and mind before your car engine breaks down and it will sooner or later.

The lady I talked to was so kind and helpful. She did not think I was foolish for my questions. I couldn't have asked for a better report. I would highly recommend this company to anyone that needed this kind of service. They are all so kind and thoughtful all the way through. I did not get a bad report from anyone.

Excellent customer service. Very professional staff courteous and patient. Solved my issue. Staff was nice and no long wait time on the phone. Would recommend Car Shield to my friends and family. Low rates. Very helpful. Recommending your company to others.

I have yet to file a claim with CarShield so I have no idea yet how the coverage is and what hassles there might be. When I claim a repair with you I will find out how good your service really is. Your reps have been very friendly and professional to this point and have been helpful.

I shut my vehicle door before realizing I locked my keys in my vehicle. Customer Service was a tremendous help and very supportive. Was happy to perform their job contacting help and AAA TOWING was on the spot in record speed.

The customer service is great. And I am sure this cover will be good for my car and will give me peace of mind, and I will definitely recommend your company to some of my friends. There is many company offer car protection, but I do not trust them because they playing games and they have very bad customer services.

I got a new credit card and was just letting them know. They took care of me very quickly in a friendly manner. They were very courteous and knowledgeable of their job. I would recommend Car Shield to anyone. I am very happy with my experience.

Joined Car Shield for the first time. Experience has been go so far. Still early. Representative was very helpful during our phone call. Hopefully coverage will be there when I need it. I have heard good things about the CarShield coverage. I have a 2011 Honda Civic.

Used CarShield for a few years and it has been a good experience. I have 2 vehicles covered and I will renew if the cost is right. The customer service does a really good job anytime you have concerns or questions. They provide details of the contract and are willing to listen to your concerns.

I contacted CarShield because I had a problem with my vehicle's door. I took it to the local Nissan dealership and I was told That the lock mechanism needed to be replaced. I spoke with a representative who told me what I needed to do to get my vehicle repaired. My vehicle was repaired 24 hours later, I was impressed with how quickly I was able to get back into my vehicle. Although my end of the process was quick, I was told by the car dealership that the call to get the process started was close to an hour. I think that this issue needs to be addressed.

It was a professional and helpful interaction. I am glad that the representative was able to tune into my direct needs. She was honest and level-headed. I appreciate her honesty and willingness to go the extra distance. My Rep was very calm and vested in a solution based resolution.

My phone experience was excellent! The confirmation on my e-mail was a different story, When I saw the name MEDCO, I thought I had paid some other company over the phone. In very small print I saw Car Shield. That was definitely a big scare when I saw a company's name I didn't recognize.

I’m very disappointed with the way the insurance handles my claim. Every single time I call in with a claims repair no matter what it is I’m always told that the parts are not covered but I pay $100 faithfully every month. If and when I call in again for a repair and I’m giving the same information I will be going to another agency that doesn’t have a problem doing what they say they will do.

I had a question as to whether or not I had CarShield coverage. The lady that I talked was very friendly and helpful. I just traded cars and I wanted to be sure that I had help when a major repair bill happened.

So far so good. Hope the claim taking care as good as a company. It's very good help. I just had heart attack. Open heart surgery. Please help me out so I have my legs back. God bless you and your team. Thank you all.

Paid on this warranty for 17 months. Never filed a claim. Truck won’t run without a throttle body and CarShield refused to pay the $700 bill so how do you think I should feel. I was never sent a booklet on what was covered and what was not and I am still thinking about canceling this garbage.

I was able to get the car into my mechanic in Batavia, NY, and he agreed to take Car Shield. Car needed a compressor, Josh said I could wait for the car, he took Pics of the part needed, the mileage, faxed everything to Car Shield, and I was covered. What a relief... Thanks so much.

Wow! Thank you. My battery died and my car with over 100,000 miles was dead as a doorknob. I wasn't at home. From the time I called from outside my barber's until I was on my way was 20-25 minutes tops! I'm very impressed and grateful.

Didn't know my contract was active. Had questions. Customer service agent was very patient. Helped me to understand. I didn't cancel policy.. Now I have the app in case I need it. Just needed to really know what I was paying for.

New customer. This is new to me so I cannot give any description at this time but willing to get coverage for my vehicle to help with expenses whenever I encounter car problems. I am a widow with a fixed income and I need help.

I am a new client/customer of Car Shield. So far my experience has been favorable. I am looking forward to a good and just working relationship. At this time the Kia Sorento LX I purchased from Mullinax Ford is in great condition, no problems. Sincerely; John L.

I spoke with a rep today. Told him in advance that I was shopping around and comparing quotes. He got angry about it and was very rude. Guy named Anthony. Terrible customer service. Will not recommend them.

I will tell all my family and friends about CarShield. I am completely satisfied with the value of their product and their outstanding customer service! I've shopped around and no one provides the same great service at CarShield's great price! Thank you CarShield!

The customer service person I talked to was very helpful. The customer service person was very nice. I would recommend her for a raise. I have always had good service when I called Car Shield. I wish all companies had such helpful people.

My experience was very good. The individual who took my call was very helpful indicating that I needed to contact the dealership and have them call Car Shield. I would recommend car Shield to anyone who asks. This is my first time to use this service.

Nathan is a very good rep for Car Shield that help me stay with my plan so I would miss out on coverage, was thinking of dropping and missing out on all the great deals but after talking to him and him talking to his supervisor I stayed where I belonged.

My experience was amazing!! I needed to change my Auto pay information. The wait time was very short and the customer service agent, Ryan was appropriately friendly and efficient in taking care of what I was needing done. Good Job Ryan!!

The Customer Service rep was friendly and knowledgeable. The price was affordable and with no contract it was worth it to give it a try. The Deductibles and rental coverage as well as roadside assistance were also deciding factors.

When my transmission needed repairs my claim was denied for a reason my master mechanic did not understand. Was totally misled by this firm. I asked for a response in writing. I has purchased the platinum protection. I could not be more disappointed in a product.

Finding out my budget was not working out for my membership. They were very understanding for my cancelation. I wish I could have kept this plan but unfortunately due to my age and budget I could not keep this plan. Thank you for a very good plan, if I could work to keep it I would.

Professional, courteous, friendly and most of efficient knowledgeable. Appreciate the normalcy of the encounter. Real person conversation was as if we were old friends old made me feel comfortable as well as at ease not tensed. The whole conversation of the transaction took less than 5 minutes and right after hanging up I received an email in reference to my inquiry.

The lady told me everything I needed to know and everything was alright. And if I needed help with thing else just ask and I ask her if I needed my car fitted how much deductible would I have to pay. She told and I said, "OK. Thank you." It's truly a blessing to have Car shield.

Everything was explained about the plan and all my questions were answered. I enjoyed talking to the young man that was my representative. I was going to shop around, but felt good about going with CarShield for my coverage after talking to him. Thank you!

The customer service agent was fast witty smart intelligent articulate and well-informed.... There’s nothing else I can say. it was a great deal at a great price for the quality the type of service that’s being offered.

My services were declined and I was unsure as to why this happened. After speaking with customer service, I received clarity and then understood the why. I went from wanting to quit to being very happy with my current policy.

I went to my dealership today to have a repair down on the sunroof of my car. I told them I had CarShield to help pay the bill and was informed that they don't honor carshield anymore. When I asked why, they said that for the last 6 months or so they were having trouble getting paid by them so the GM of the dealership said they would no longer accept them. They are a big name dealership here in NC. What good does this warranty do me if the place I take my car to for servicing doesn't accept them?

I'm so unhappy about repairs to my car not being approved, if I must pay totally out of pocket, I'm pay just to say I have warranty, I'll save money by not having warranty. I've been a member 4 yrs, did my maintenance, and I'll decline to pay, no thank you.

The worst decision I ever made was to buy policies with this company; best decision I ever made was to cancel them. Wish I had done it a year ago -- or better still, that I had NEVER bought them to begin with! This company cost me thousands of dollars in premiums, and when I finally needed them, they only paid me a small fraction of my repair bill. I paid 6 months' worth of premiums upfront in a lump sum for two cars, and thereafter they deducted almost $200/month in premiums from my checking account -- but every time I called them for a question or a concern, they told me my policies were "backed out" and I had to go through a rigmarole to prove to them that my policies were still in force. LITERALLY EVERY SINGLE TIME!

I can’t believe after numerous phone conversations with the staff at Carshield and confirmed this account was updated indicating my husband, Ken **, passed 2/3/20 and you have the audacity to send an email to me with his name still on this account! How incompetent!

Every Customer Service Representative has been friendly and helpful. I have peace of mind now that I have used CarShield and hoping to save money on future repairs. I also have coverage for my state emission testing. Hope I don’t have to use it but glad that I have it.

After Lee had me re-fax my original fax of the middle of September. I called back, October 1st to check and make sure it was received. Amanda checked and found that it was received. Will CB on 10/5 for the review departments decision. This far, pleased with customer service.

I truly appreciated the patience and professionalism of both agents. There were able to make immediate adjustments to my account after my having experienced theft of all credit cards. Thank you CarShield for being so understanding about making my experience productive.

Did not receive reimbursement $279.28 for car rental and towing. Please call me **. Earl **. ** I spoke with a representative on the phone and they said that I would receive my fund in about 10 days and ten days has elapsed these are tough times and I need the money pay bills.

I had a gasket leak. That was not a covered part which is ridiculous. If you're going to warrant cars then any part that fails that is not the owner's fault should be covered. If not then advertise that many things are not covered.

I took my car the Honda Shop to be diagnosed. Once the diagnosis was completed I contact Car Shield. The customer service reps were great. The mechanic (Karim **) filed a claim but the Adjuster never called the mechanic to acknowledge the claim. I continued to call 1.800.587.4162 for days but I only received a recorded voice mail. I call customer service for an adjuster, I was told he was going to call the mechanic that day, but no luck. I am very disappointed.

If you chose CarShield you'll be glad you did. I recommend Car Shield to anyone. Customer service personnel are helpful and courteous and will help you in choosing the best auto insurance to fit your needs. I rate them excellent.

Great knowledgeable support staff. Makes a difference. Well vetted Company with many very positive reviews. Way too many scam companies out there. CarShield is well established. Reviewed and respected even by my Mazda dealer. That says volumes about the respect they have for CarShield.

Explained all and efficient. Nicole had the information ready because she is in sales. Usually I ignore these offers, but I felt that this car might be expensive to maintain over a length of time. German cars need more maintenance than Japanese cars. Have owned both and this was true in my experience.

I called to ask about higher coverage on my car. The representative after my answer and gave me what the coverage would be covered on my plan. I have used my coverage in the past, but it doesn't cover everything to my car.

This is the first time we’ve used CarShield. The dealership I went to didn’t want to deal with CarShield so I had to pay upfront. I have submitted a claim, it would be nice to get an email saying they received it and what the status is instead of giving so many emails that are surveys! I did call and ask the lady on the phone did say they got it transferred me to claims and was on hold forever. Contract number is ** 2011 KIA Sorento.

The dealership that performs the mechanical work on my vehicles, recommended a transmission replacement for my vehicle when a diagnostic indicated such. Your company refused to comply with the recommended repairs and I continue to experience problems with my vehicle and you have said it's because the problem is electrical. I am dissatisfied.