CarShield Reviews

They did a good job (Wind Shield Repair). They are fast a responsible plus friendly, kind. When I got my windshield replace they were honest and fair on prices. They call to make sure that you are satisfied with your service plus remind you that your warranty is still valid and, "Are you having any issue. If so please come in and lets us help you". I like that. Most places just don't care but they do.

Champion Auto is a great company. They did a wonderful job with repairing my 2008 BMW 328i. My car ran hot and found I needed a electric water pump and all the other components that goes out. I was informed of what was wrong with my car, they call me while fixing my giving me a timeline of what time I could pick up my car. I have already recommend them to other people I know. I just wish that the warranty company could have paid more with helping me but I am thankful for having CarShield. Thank you all for your support. And thank you Champion Auto.

I bought an extended warranty from CarShield. Yes their Sales tactics are high pressure. The warranty coverage was provided by a third party, Interstate National Dealer Services. INDS will go out of their way to find a way to deny coverage. The contract has an A to U list of exclusions, and they will find a way to deny your claim from their endless list of exclusions. The most common gotcha, is the part is a covered part but it didn't fail. It's "wear and tear" and “we don't cover that”. You know they will not go over the 12 page contract in the sales call.

CarShield came in the mail and I ended up getting a good deal with them. CarShield started out real high and I said, “No, thanks.” And then they kept working until it was something I could afford. The warranty worked good. I had used it on my truck when the front axle seals went out. It took a couple days for the adjuster to get here and bless it. The dealership said it’s broke so they had somebody come and say, “Yeah, it’s broke.” The truck was down for about four or five days but, other than that, it was no big deal. The dealership called and handled everything for me. I didn’t have to do anything but show them the policy and other stuff. They had the part overnighted, and the truck was back on the road and going a day or two later. I hope I don’t have to use the warranty again but it’s nice to have it if I need it. I got the extended warranty for the last two trucks I’ve had and they've paid off in the long run.

Mike ** was my rep and he was quite helpful and will recommend my friends and family to y'all. I felt important and I am very satisfied with your company and product, I sure hope I never have to use this warranty but if necessary I am confident I will receive excellent customer service.

I called CarShield to see what it was about and to check out the payments. When I was trying to decline the offer I was harassed. The payment processing specialist was being condescending and insulting about my time and money. I had to verbally tell him that I was getting frustrated and that I was tired of his assumptions and that I was about to hang up on him. EVEN AFTER THAT, he still continued to speak down to me and harass me. He obviously cares more about making a sale than about actual customer satisfaction. All I wanted to know is if I would be able to call back when my financial situation changed, but after this encounter I wouldn't even call back if it did.

Representative was very polite and helpful. I️ could not afford the first two quotes that was given. 1 rep continued to ask relevant questions which resulted in an amount that I️ could work with as a deposit and monthly payment.

Pre-Existing Conditions are not covered until 30 days have passed according to your company's policies which she informed me over the phone. I am looking forward to the next call which might happen in a couple of months. I am taking my car to the Ford Dealership this time.

I have no questions. It was thoroughly explain to me your word by word. This gentleman took his time to make sure I fully understood the policy completely and what I was getting into, the cost, the forecast, the payments, the down payments. Very satisfied with the experience.

I was very pleased with the customer service person that helped me with understanding how important it is to have extended warranty coverage for my car in the upcoming future and to take out the worries that it will be taken care of. Thank you CarShield.

Great Customer service. He did a good job explaining my coverage. He made me feel Confident in my purchase. I will definitely recommend y'all to friends, family and coworkers. I feel good knowing I have coverage on my car & don't have to come out of pocket.

I called this morning trying to get some information on my new vehicle. At first everything was fine with the call but all started wrong when I said I was gonna wait and get back later on. They went far harassing telling me that I have to get a package insisting being very pushy. When I said no, they just hang up without saying thanks (I said, "Thanks for your time.") or without telling anything. He sounded upset because he didn't sell. You guys need to be courteous no matter if people buy it or not.

CarShield called and told me that my warranty was done and they asked if I wanted to renew it. I did and they gave me a better payment. They made the payment how easy it was and not expensive because I try to avoid spending and they explained everything well. Once, my car was checked out and I needed a part for my car, their customer service helped me out. They told me it was going to be expensive but they would cover it so I was grateful for that. It was great having CarShield and I hope I keep having an insurance. It's easy to work with them and I would recommend them.

From the initial contact with CarShield to the last contact earlier today, the experience has been excellent. ALL questions are answered promptly and with knowledgeable insight. The customer service is courteous and friendly without the feeling false or forced. I feel the coverage and term is very affordable and adequate for my needs.

I know that paying for repairs on vehicles is expensive so I decided to get an auto-warranty. CarShield gave me a call and they were a little pushy on trying to get me to take the sale but other than that, it was good. The rep I spoke to also did a good job. We had some repairs done about two or three months ago. We took the vehicle to the place where it would be repaired and they did all the calls to make the claim. The coverage has been good and it paid for the repairs. We already had three repairs done on it and it was over $3,000. That's what the policy is so it covered itself. I'm satisfied with CarShield.

Fast and quick service. Amy ** recommended a $300 savings for paying everything up front which I did immediately. Thank you Glenn ** for finding this company for me. All the way through my experience has been positive, from the sales person with whom I had my initial contact to the last person who took my final payment.

I have a 2008 car with 97,000 miles on it and it sounded good to have the protection in case something went wrong with it. Six months ago, I had one experience with the transmission on my car and I wasn't really too satisfied with it. I thought they should put new parts in the car instead of going to another junkyard and getting parts to put on it. They didn't even try to find a brand new part and they told me that was the way it's going to be. I tried to tell them that I'm old and I live here in Pueblo but go back to Kansas. What am I supposed to do when it breaks down in the middle of nowhere because they fixed it with junk?

Great experience, fast and efficient customer service. I called and did not wait a long time before to be taken care of. Also very nice and helpful people. My agent was fast to respond, and help me out in each and every steps. She put me on a less than two minutes hold and fixed my issue right away.

I have an older (2007) car, so I decided to acquire an auto warranty. I saw CarShield’s advertisement, so I went with them. While I had a reasonably pleasant experience with their vehicle specialist, I was not happy with the one service that was done because of the procedures. It took CarShield a long time to get anything worked out. It also took their representative a long time to make it to the car dealership. In turn, it took CarShield a long time to get the car repair okayed.

My warranty with the dealership had ended and CarShield contacted and got a hold of me. And since I've had the extended warranty, I've had a good experience every time I dealt with them. We had to take my AC converter into a dealership for a claim and they already had a rental waiting for us. Everything was smooth and it was a quick process, and I had my car back in a couple of days.

Tried to get CarShield on an NV200 Nissan that I own. My van has only two seats. It is my personal vehicle. I do get mileage from my company when I use it for business. CarShield is profiling me as if I am a taxi cab and they will not give me a quote. I think I am being discriminated against.

I needed a lower payment due to life changes and being laid off. I received that without asking. Thank you. I wanted to cancel even though I need coverage for my car, lowering my payment really helps out. Thank you. I will definitely refer this company to others.

I thank David for being one of the best customer service men around. You are what made me decide to stick with you guys. Not only did you go above and beyond for me, you kept informed on the progress even when there wasn't any. He's a man of his word.

My 2012 Cadillac was a brand new car. However, it was on a lease when I got it at the beginning. So I decided to get the extra extended warranty. I find it very valuable to have an extended auto warranty policy for peace of mind in case something happens, especially for me, who got the car on lease for three years and then buying it for four more years. I got offers from CarShield and my experience with their salespeople was good. When filing a claim, I go to the dealership and tell them what's wrong with my car, and then they contact CarShield for me. Although there have been a couple of issues with CarShield, everything has been pretty good for the most part.

The whole process was simple and easy and I'm glad my car is covered again. I kept seeing commercials on TV and decided it would be a good idea to give these guys a call. The representative I spoke with was very knowledgeable and I will definitely use CarShield again.

Very helpful answering all the questions I had, even sent me a copy of my contract VIA email so I knew my coverages. I will recommend CarShield to everybody. I have had no problems getting repairs covered at all with my car warranty with CarShield. Having the warranty is a peace of mind knowing I will not have huge repair costs at all.

I bought a used car and I didn't realize that I didn't have a warranty. My son told me about CarShield and I tried them out. Everybody at CarShield was nice and the service was prompt. I had an incident, so I filed a claim with them and I was pleased with the service. Everything has been really good and I have recommended CarShield to someone at the senior center that I go to.

I was only a member for 2 days. But the size of the impression they made on me in that time frame I will never forget. BYRON was the man and he pulled out all the stops for me. Made me feel so comfortable, and welcomed and walked me through my purchase. When I'm in need of some addition coverage I will be most definitely coming back to CarShield. Blessings to all of your customer service staff.

My credit wasn't good enough to get an extended warranty for my vehicle so I waited like a month after I got the vehicle and then I got CarShield. I never had any problem with them. When the car's warranty had a conflict with the shop I had them call the dealership that was giving me problems with it and they helped me out a lot. It was a really good warranty company. Everybody should have an extended warranty because it saves you a lot of money.

Do not buy this insurance. The Claims department not only are slow, but the people in the Claims department are both rude and belligerent. My car has been broken down for over two weeks now and CarShield still has not approved the work.

My mom received an urgent letter from them as well as phone calls stating that she needs to extend her coverage on her vehicle. Bottom line, she didn't know of this company and had any ideas how they got her address or number. She finally called to see what was going on after they continually harassed her and the rep was very pushy after she stated numerous times she wasn't interested because she was on a fixed income. I then had to take the phone because my elderly mom was getting upset, he then had the nerve to ask me why don't I pay it for her! That right there told me this company was out of getting money and was a complete SCAM! What kind of company tries to push people into committing to something they've stated that can't afford right now. I'm reporting this company ASAP!!

I just called to request replacement cards. Luke was very kind, very helpful, very resourceful. He answered all of my questions and provided more avenues for me to Venture off into. He was kind, thoughtful, very helpful. I will recommend this company as soon as I find out how well the card is accepted.

Customer service was very cordial and attentive... They followed up to see if I was satisfied with my warranty plan. They also asked questions to get feedback on how they could better serve their customers in the future... I will highly recommend CarShield to my family and friends...

I didn’t want to pay the full price for repair work when my car breaks and having an extended auto insurance policy is definitely helpful, so I decided to get an auto warranty and my mechanic recommended that I use CarShield. I started using them with my first Mercedes eight years ago. The payment for the auto warranty was a little expensive, but it was cheaper than what it would cost if I had to repair the car. The reps were very helpful. They called and asked me to renew the warranty for my car, but I had gotten rid of that car, so I told them that I had already sold it and to transfer my warranty over to my new car, and they did. Usually, I hand the warranty book to my mechanic and he handles it from there. He has filed a claim for me with CarShield. So far, everything has been good with them, but it would be better if they would give me a better monthly rate.

When I took my car in for the 60,000 mile check, I had no idea I had several major problems... It seemed to be running great. The dealer called me with an estimate of several thousand dollars, and then I told him I had CarShield. After our $100 deductible, we paid less than a 1/3 of the original estimate. Love the coverage and the security of knowing exactly what CarShield will get fixed!

Back in Sept my transmission went out on my Ford Taurus and I had to get it rebuilt. CarShield paid for all of it with no hassles and no questions. I was skeptical at first, but after this incident I am feeling totally secure with my vehicle. Thanks CarShield because if you were not there I would of been out of business.

I took my car in to fix my window squirts and my covered it. It happened to be the pump and was replaced. Glad you guys could help out. Very recommended to my friends. Thank you for hooking me up with this warranty on my car.

Traction control was going off, and loss of power. I went to dealership close to me. They unplugged the sensor that talks to mechanic, then my cruise. Went to dealership I purchased the car from and they changed a sensor. No problems so far, and my cruise control is back.

This company is the best to have. They will work with you to help get your car cover. If you are on disable they will help you out to get it cover. I like that most company won't help people on disable but this one will. Thank you very much. I am sorry this happened to me. But the Lord Bless me I am here today But I am Blind.

New Car Coverage - Chris ** was awesome. I was unsure what it was. He explained everything to me and again to my husband so we knew what I was signing up for. He deserves 5 stars after having to deal with me. He went the extra mile for me. Thanks.

CarShield and their administrator, United Car Care went out of their way to deny my claim. Initially, their salesman indicated that as long as there were no claims during the "Waiting Period", the vehicle was covered. My claim was after the "Waiting Period" had passed. They denied my claimed based on two issues. It was a preexisting condition and an aftermarket oil filter was on the vehicle. My response: They issued their policy on a 12 year old vehicle that had 133,500 miles, shouldn't they expect issues due to previous wear and tear? I was also able to produce a receipt for an oil change and with previously mentioned filter by an ASE certified mechanic within 700 miles of the breakdown. This certified mechanic is part of an auto group which contains a Ford Dealership (the covered vehicle was a Ford) and according to the contract I was to maintain my vehicle according to the vehicle manufacturer.

CarSheild has been great. Great service on time with service. I couldn't ask for better protection for my vehicle. Been with them since 2014. They are wonderful. Would recommend to all my friends. Great company. Great people staff. Love my policy.

Really good experience while enrolling with the service. Got “new car coverage” on my 2015 BMW that has a rebuilt title. Everything was noted and confirmed and now I have peace of mind for the next 6 years. I hope I don’t need to file a claim ever, but if it’s needed now I know that I’m on the safe side.

The dealer dealt with CarShield for the air conditioning on my car and they took care of everything. I had no difficulty getting involved with anything. It took a little while for them to respond, but they did. And the main thing was that I got my car fixed.

I received great customer service for extended warranty on my car. During my phone call. I was not on hold too long. A representative helped me right away. Asked me the necessary questions in what I wanted to do with my vehicle. Answered all my questions as well to get a better understanding of all warranties that will be covered. This is a great service to me. Also greeted and thanked me for being in the military as well. Job well job!!

It was easy to make payments with CarShield. They just took it out of my bank account every month. Then I had an engine failure and had to do an engine replacement. A procedure that should've taken three or four days took over a month. It was really slow and very methodical. They shipped the wrong engine on two different occasions so they had to be shipped back and I was without a vehicle for an entire month during this process.

It is very good. The manager was very helpful with me. He is very good. Thank you Matt for your help. I now understand that CarShield are a good company and will recommend them to all who need such coverage for their cars. Thank you one more time for such services.

I got this Warranty extension to cover my 2004 Chevy Silverado; the ads make it a point to have Mike Ditka & their non-celebrity salespersons claim they cover sensors. Nope, not so much, unless YOU "UPGRADE". My FIRST call to them, for knock sensors, I'm informed they're "not covered under (my) plan". Therefore, as a widowed, disabled USMC veteran on a fixed income, I have to pay NINE HUNDRED ELEVEN PLUS DOLLARS; this is AFTER several months of getting "dinged" for $134.00+/mo. When I questioned this via phone, their "representatives" seem to feel their job is to make THEIR UPSET CUSTOMERS feel stupid. Thanks a lot, CarShield - rest assured, I WON'T be recommending your pathetic "service".

Replying to post phone call email. It was nice to get a phone call from someone who had reviewed my file completely. I usually have a CSR who wants to talk about the 2013 Outlander I traded in on my 2016 Outlander that I switched the coverage to. I have had several callers who made that mistake.

During my phone call, I wanted to cancel my warranty due to my hardship. The lady on the phone was so helpful and so great in assisting me in every way. At this point, I have changed my mind not to cancel my warranty.

My first claim was for a transmission repair. It was handled in a very good way. I am so happy with the service. I will be happy to refer all of my friends. In addition to that, the work was done in a timely manner. Thank you.

Signing up with CarShield wasn't hard. I called them on the phone and told them what I wanted. I added another car for someone else and they set up my payment plans and it's been working great ever since. When I had a transmission issue, I didn't do anything but tell Nissan who I had the service contract with and they called in the claim. The process was very easy and CarShield did a good job for my car.

My agent Richard was informative and patient. He took the time to explain to me thoroughly the details of the plan that I selected. I was also provided with a confirmation # and a link to the app was provided via email. The young lady that took the initial call was very pleasant as well.

As a first time caller, Ms. Jennifer ** is a credit to the organization. While I was just seeking information, Her calm, deliberate manner in assisting me, and her knowledge of the policies and procedures deserves high praise and recognition. Thank you Ms. **!!!

Car dealership called your company with the what needed to be repaired. And obviously was under warranty and the next phone call I received was that the repair was OK and under warranty. There was no hassle and it was the easiest thing. Next that I knew it was done and course and he only the deductible.

My other auto warranty ran out and I had just finished paying for it at the bank. I had moved up and I’m in North Carolina, and I wanted to get a warranty on my car ‘cause it wasn’t under any warranty. We had the car towed to the dealer one time and CarShield immediately approved the new starter and guided me into the car. It was great and life-saving. There’s no way I could’ve paid $1200 to $1500 myself. CarShield was excellent, and the dealership said that they have never had a company that was as sufficient and good as they were. The guy at the dealership was praising them endlessly. Plus, CarShield's customer service team was very nice.

We had to get an A/C motor replaced on a 2012 Kia Soul. We paid our deductible and warranty covered the rest with no issues. I want to be clear that the 5 stars is for the warranty not for the dealership's service.

The service I received on this call was good. I only wish CarShield would have waived the processing fee for this transaction. The requirement to update this data was unavoidable. Nevertheless, I was still charged a processing fee. Thanks.

We straightened everything out with just one phone call. They were very courteous and helpful. They stayed on the phone with me until we had everything straightened out. Thank you so very much with all your help and helpfulness. If anyone asks us we will be sure to definitely recommend this coverage on their vehicle. Again, thank you.

I avoided this insurance as my Saturn Vue is 13 years old and was afraid of the cost, and possible limitations due to the age of my car. But, between Mike Ditka on the TV (does anyone NOT love the '85 Bears?) and Mark ** on the phone, I was SOLD. Thanks to all for a painless process.

Monthly rate lowered after to talking to Jeep salesman and their rates compared to your monthly withdrawal from my VISA. Your salesperson was pleasant and explained to me that my coverage would still be covered at the Jeep location by your company and it still covered all the mechanical components that it did before.

So far, it has been a satisfactory experience from CarShield. I purchased the warranty through the phone and the rep was very professional and has a good attitude. Everything went smoothly. I had filed one claim and it was taken care of. Having an extended auto insurance is worth it. I kept it after I had the transmission installed and I'm planning on keeping it until I get a new car. CarShield is doing a great job and I'd recommend them.

So far I have been more than pleased with my experience with Car Shield. I was given all the information I needed to make a decision when I signed up for the Warranty Program. I was treated with respect and I felt like the customer service people were genuinely interested in getting me the best protection for the best price. Now that I am having a problem which might need repair, I again feel like the person I spoke to respects my concerns and is working with me to get the repair done and keep my car running safely. So far, I am very impressed.

I've NEVER done business with this company, yet I have received mail from them, more than once, implying that I purchased coverage from them and warning me that I haven't called to activate my coverage! It also claims my warranty is expired, which is false, as I paid for the extended warranty when I bought my car! Additionally, the envelope claims it is "personal and confidential - open immediately" just to fool you into thinking it's actually important! This is deceptive and dishonest and even if I were looking for extended coverage on my car, I would never choose a company that resorts to shady business practices like this!

Very helpful interact mat. Won't know if was worth it. Hopefully I'll never need to use the coverage. I am thankful for having a helpful company to help cover me. And hopefully I never need to call for something that I didn't plan to replace. Anything that should not fail as we use it.

One of the cars I have is old. It's an expensive car and expensive to fix it. So, I got an extended auto warranty from CarShield and they were very, very reliable. Lexus dealt with them directly when I had a claim and there was no problem. I've recommended them to others.

I was dropping coverage on my daughter's car and adding coverage to my car. The customer service representative who handled my call was very professional and friendly. He made the process of transferring the extended coverage contract quick, easy and painless.

Just a little confused about my payment dropping. Don't get me wrong it's a big help. It help me to decide to cancel the other car warranty that I got. Don't know how I ended up with two but thank you very much.

DO NOT get this. They do not pay. You pay them all this money and when you need them they have loop holes so they do not have to pay for repairs. They will tell you that you have to authorize for the machine shop to tear down your engine so they can find out what is wrong with the engine and that they will pay but when it comes down to it you have to pay for it when they determined that the engine is not covered. So you out thousands of dollars for the tear down that you have to do and the payments you have to make every month. By the time you pay for all that you could of just bought a engine for that price. So be very careful. They will lie to you and make it sound like such a great deal but in the end you are the one getting the short end and they get all the money. They are a big rip off so be very careful

Allison was very helpful in determining that an earlier phone call was in error. All is well. She reviewed my account and found that the coverage - the Diamond package - was in force and told me that the expiration date was 8-24-2022.

A month ago the ac died in my car. Took car to my mechanic of 15 yrs; it was the compressor. He filed the claim with Carshield (Am. Auto Ins.) and ordered new compressor for car. We waited long time for Carshield to approve his repairing the car. Three weeks ago Carshield said they would not pay for new compressor, that I had to have used one installed!!! Relayed this to my mechanic; he doubts if used one will last. One month from filing claim, I am told used compressor was "ordered" but they could not tell me the exact arrival date. I am livid. No way this should have taken over a month before my car gets fixed; IT IS OVER 100 DEGREES OUTDOORS, AND I AM SUPPOSED TO DRIVE WITH NO AC??? FOR A MONTH???

The representative I spoke with was very helpful. What she didn't know she found out and was able to help. Customer service is really important and CarShield customer's service has been pretty helpful with coverage of the things I need covered with my vehicle.

I called to get some information in the operation of my coverage and was dealt with in a fast, professional and friendly way, getting my questions answered and the related information supplied. I was extremely happy with how I was treated.

The first time I ever tried to make a claim on a simple AC condenser replacement, it was denied. The rep on the inside clearly led the service writer to say what he wanted to hear so the claim would not be paid. The service writer said it was the strangest claim call he had ever done with a warranty company. I would run as fast as I can from this company. I work in the insurance business, and if I were to lead a customer that way I would lose my license.

Getting car safe for seasons and starting a business relationship with you ALL has brought me great honor and pleasure. Thanks CarShield for the valuable business relationship and Coverage. This car means a lot to me and family. People undermine this asset. For people you don't make those mistakes. Go and get it. Be the company we American$ need.

Greatest gratitude for the excellent customer service I received from 3 gentlemen. Their professionalism and fairness when pricing my extended car warranty is sincerely appreciated. I would recommend CarShield to my family and friends. Thank you, thank you, thank you!

I had comply with the contract and United Car Care of FL are giving me a hard time. Not until I call Better Business and have a attorney looking forward to this matter. They now approved the repair, will appreciate that no more of this disrespectful saying not accurate if they offer a product that I'm paying for. So when I need it I expect positive results and if I never need it so God bless all of us. That's all...

I sold my car and no longer need the service, but if I get another car, I will use CarShield and I will highly recommend this service to my friends and family. It was nice to have this service because it gave me peace of mind to know I was covered if there were any issues with the car that would cost a ton of money to fix.

We received a CarShield mailing indicating we had not activated our account and incorrectly stated the type/duration of our coverage. The agent took the time to understand the concern, referenced the same document and then addressed the concern by removing us from a mailing list we should have been removed from several years ago. Problems happen, it's what you do about them and this was handled very professionally. Thank you.

I was pleased until I sat at my computer tonight and had received today an offer for a $200 discount. I was offered a $40 discount... but $200 would have helped me out much better. I will be calling in the morning to question my discount.

CarShield was more affordable than the other auto warranty provider that the auto manufacturer had so we went with them. And we just have the direct withdrawal in making the payments for the warranty. We had a claim with them about a minor issue in our car and their process was very, very easy. My husband went to the dealer and the dealer took care of the claim. We hardly had to do anything.

My truck was getting old and the price of CarShield's warranty wasn't too bad at first, so I got one from them and they're taking the payment for that off my credit card. In my first and only claim with them so far, my truck was down and I had to put it in the shop, and CarShield took care of business. But my truck stayed in the shop a little bit longer than I thought it would stay there. I'm working seven days a week and it's a good thing that I had another truck. They got my truck fixed but I wish they could fix the customer’s vehicle a little bit faster and get it out before three or four weeks of staying in the shop. Other than that, I've had a good experience with CarShield. Their auto warranty is worth having and they do not cost me a bunch of money out of my pocket.

While searching for a warranty for a used vehicle I recently purchased, I decided to call CarShield after hearing Coach Ditka on tv and Chad Benson on the radio. Knowing celebrities are usually well compensated for endorsements I was very skeptical. I'm glad I did call Carshield! The personnel are very friendly and treat you like family! They are never "put out" by any questions you may have and answer them fast! They will also work out a comfortable payment plan and for the coverage provided, the price is very reasonable! I would highly recommend Carshield to anyone needing a warranty!

I had a great experience with CarShield. I would recommend them to my family and friends. I was skeptical at first even my friends thought that I had made a bad decision until CarShield step down and prove them wrong. I get great pleasure out of rubbing in their faces that they was wrong. Thanks CarSheild.

This is a good program but for the price for those on a fixed income it is too pricey. If the program could be of a lower price, I probably would give the program a better review for what it is worth.

Nina ** was very courteous and helpful. She deserves recognition for her help and knowledge of the services that the company provides. She is a great asset to the company. She placed me on hold but kept checking up with me and letting me know that it would just be a few more minutes. Thanks again Nina for your help!

I have successfully had a contract with this company for a previous vehicle. Payment plan was manageable and provided me with my goal of being able to drive my car (where I put on an excessive amount of miles for commuting for work) and be assured if any breakdown came along they would take care of the cost of the major repair. I did my part in making the payments as contracted and also kept the maintenance of my car up to good and recommended standard (nothing out of the ordinary)... This was successful for the first car I had and they took care of replace a transmission and also alternator.

Sent letter marked "IMPORTANT" and "Personal and Confidential Open Immediately" with no return address, in an effort into tricking me into thinking it was an important communication to get me to open it. Once I did, I realized it was spam/junk mail. I'm not sure how they got my address, but they are not affiliated with my auto dealer and I never requested a service contract. If they have shady marketing practices, I assume they also have shady service.

Purchased an extended warranty online 7/14 for a vehicle with 30 days to cancel. Called and canceled on 7/26/2017 with cancellation number **. Told a refund would be issued. No refund has been issued. Called back and was told to file a dispute with bank it would be faster. That is not right and I would like for you to issue a refund back to my debit card as the dispute process will take 120 days before I get my credit per the bank. Thank you.

Went to get coffee at a drive through. It was a rainy day (a Georgia monsoon kind of day). After grabbing my cup of Joe and about to ride off into the storm I notice my window wouldn't roll up. I raced in the monsoon to the car shop to get my window fixed. Car Shield advised me on what steps to take to make an efficient claim.

I had no problems and my experience was very customer friendly and polite. The representative also very polite and soft spoken. They worked with me because of my budget situation. I would recommend the company to family and friends. I can't say enough about CarShield.

Water Pump - Approved and repaired immediately. I had a car load of perishables so promptness was imperative. I really appreciate the quickness and price of contract. Thank you for all your help getting this resolved. Also the payment structure allowed me to have this service.

Great plan but had another policy to cover repair cost from dealership. Staff was friendly and very helpful to me and my son. Would recommend them to family and friend in need of coverage. Best plans around. Keep up the great work and support to your customers.

The customer service of this company does not help at all. Call to cancel the policy and I did not want to cancel it. I had to close my bank account. Why not get the cancellation over the phone. I also did not get a refund, either. What they have done with me is a scam. Anyone ever sent me the policy. The only way I knew about them is when they sent me the notice of cancellation. Because they could not get the money out of the account that closed. Horrible my experience. I still send them messages by email and they never answered me either. If you do not want headaches, stay away from this company. Another thing they never told me that they sell third party policies.

I have a German car and it's a very complicated and expensive car. My friend was paying CarShield about $150 for his car, and it wasn't bad at all so I went for it. The payment comes out directly from my account, so I never made a late payment. At first the payments were pretty high, I told them that I knew some people who got the same policy for cheaper price and they worked with me on that. CarShield did cover me but it took a long time for them to do so. It lasted over two months and they didn't provide me with rental service. It was a hassle for them to pay for the whole thing. They expected me to pay out of my pocket and then they said they would reimburse me. But I told them that I don't trust them.

CarShield was suggested by the dealership that I bought the vehicle from. Purchasing the warranty was easy, seamless, very friendly and fast, and it was all-around a good experience. Making the payments, which I do online, was also easy. And when I filed a claim, I thought it was going to be complicated, but it was the exact opposite. It was super easy. I just called them, told them what was going on, and they went ahead and took the claim. Everything just took care of itself. Having the extended auto insurance policy is good and in the long run, it's worth it, and it takes the headache out of having to worry about getting the car worked on.

I'm a "new customer" to Car Shield - which is why I didn't (5 star it yet) - as I haven't had the opportunity to use the service yet. I've been reading some of the comments / reviews on the Consumer Affairs web page, and most people are satisfied with this company. It's a little irritating that you have to WAIT 30 DAYS before you can use the service, (not saying that my car has issues - yet - as it doesn't), however, they should make it to where it's available immediately - not after 30 days. I received a good payment deal (both down payment & monthly payment for the next 24 months - so they do work with you there budget wise), however the 30 day wait is a bother unfortunately. I take care of my vehicle - service it every 3 months - but still, one never knows what could happen in the midst of that wait. Car Shield - please consider CHANGING that rule of yours! Thank you.

CarShield is a total rip off. Everything which has gone wrong with our truck was conveniently not covered by our contract. Read fine print and read what causes transmissions to fail. If you have a leaky gasket and it goes into your transmission, that is on you!!! Transmission is not covered. I wish I would have saved my money. They are totally taking people's money.

The extended warranty that I had when I purchased the vehicle had expired and it was in my best interest to continue having a warranty. The specialist at CarShield explained the benefits when I purchased my warranty and making payments was no problem. A few months ago, repairs were needed to the vehicle and I contacted them to inquire about having the repairs done. My experience with them is excellent. It's better than I expected and I’ve already recommended them to a number of people.

The experience was simple and painless. One minor complaint was when I originally called to use my warranty for a repair. I got a recording stating their hours began at 7 am but was not able to get someone to answer the phone until 9 am. After that every one I spoke with was very friendly, courteous and knowledgeable about the process. The place where my car got repaired stated that Car Shield was a great warranty company to deal with. I had expected that other items that needed to be replaced because of the failure of the covered item would be covered also but they were not. In their defense, after rereading the what is covered section of the warranty it stated they would not be covered.

Quick communication and resolution helped getting in and out of the shop. Yep yep I will recommend Car Shield to friends and family. Good company and will use them for my next vehicle. Thanks for a hassle free car repair.

Helpful, but just not able to afford the service. Maybe in the future, and a better paying job. Will tell others of this great and nice service. I will be looking into this company again, with any car or truck, that may have in the future. Thank you, for your time.

Gentleman on the phone very considerate and informative. We are very happy with this company and have had to use several times which saved us hundreds of dollars. Always willing to help us when needed. In Maine one time and needed the warranty.

I called and scheduled an appointment with my local dealer to fix my sunroof that was stuck open. When I arrived to get checked in, I handed them my extended warranty pamphlet, signed on the line and walked out. They called and got approvals, and estimates and called me later that day with my options. I never had to argue or disagree with anything they said. It was clean and simple, and in my busy schedule, that's a HUGE benefit!

I have a F250 Ford I bought in case I have any problem. So far I am please with the people I have spoke to. Look forward to a great relationship with all. I will do my part to maintain the truck so I expect CarShield to do their part. It is a private truck.

This car (2013 Ford Fusion) belongs to my son, Jeff. He has All Of the paperwork. I'm so glad we didn't have to put out any money for this major repair. This was such a good investment, that, I will recommend you to all of my friends. Highly satisfied mom.

When I first bought my Honda Accord, I had a warranty from the dealer and a warranty of my own. However, when my AC broke down, I took it to them and they never helped me do any work on it. It was supposed to be under warranty and I have warranty with some other company they gave me. I was paying too much with them, but they never fixed the car. They even charged me $73 just to change one light bulb, but the light bulb was nothing but $4 and some change. I told them I wasn't going to keep my warranty with them and decided to go with CarShield for my Volkswagen Jetta. The reps at CarShield were wonderful. I had some noise with my AC one day and had their number. I talked to one of the dealers close to where I live and the company took care of my service. Everything was great.

I was very satisfied with the service. I had no problems when I bought my car. The dealership had no problems. I am very satisfied with my policy and would tell anyone thinking of getting this policy to do it.

I was driving the truck one day and it sounded funny. It started shaking and I thought I hit something. My truck only had 94,000 miles on it and the motor went out. I didn’t think the motor was going out, so I had it towed to the dealership. The dealership called me the next day and said the motor was gone. I told them I’ll call CarShield and see if the case is on the warranty. CarShield told me that they'll send somebody down to look at my vehicle which took a few days. The guy that came out told me that they need to oil change dates. I told them that I have my own shop and I change my own oil.

I appreciate a company that is courteous. They worked with me, despite not grabbing my business in the end. I would recommend anyone to actually query their services. I was able to cancel down payment without hassle after switching to another company.

Have only ordered service. Did not like that what started out as an inquiry turned into a high-pressure sale. Was given no opportunity to check with the BBB, Consumer Reports, or any other service to see if this company was legit or trustworthy.

CarShield customer service was very helpful and we were highly pleased with the friendly and professional service. Great price as well. We now feel confident if any kind of problem should arise with our vehicle and peace of mind that it's covered.

Good warranty, low down payment, low monthly payments, helpful sales agents. Will refer friends. Very secure owning car now. Can now take car to shop and not worry about the bill, and if it takes two or more days, will take care of rental car.

Thanks CarShield you have been very helpful in fulfilling my car needs. Never thought I would need this type of service so soon but CarShield have been very understanding and helpful. I am a proud customer and CarShield I will be telling more people about the great service you provide.

I have had my vehicle in the shop for 2 days now waiting to have to air conditioner replaced. Each time a call is made someone else answers and then less is covered. The representatives have been rude and will say they will call you back, then don't. They now are saying that they won't cover more than half the parts needed to fix my air conditioner let alone the fact that I have had to pay out for a rental since they won't call people back. My vehicle has been in the shop since yesterday morning and won't be back today either. What kind of company says they will cover things then doesn't. 2 time that parts have been sent then in told they won't cover the parts needed. It went from me just paying the deductible to paying for the whole job to be done at the shop.

My old car’s old and it no longer has a warranty so I got CarShield. When they sold the policy, I disagreed about its details. I’m a little bit upset because the main part of my car was not really covered. When I had my engine messed up, they only covered a certain part of the engine. I called and asked them why they only fixed a part of it. That’s not fair, but I just wanna fix the part. I ended up paying half of it and they paid the other part. Right now, they need to change those. I just wanna make it fair to every customer. I wish I almost cancel my policy and my agreement. But I wanna wait and see if it happens again then I would change it and go to another company. It’s okay overall.

I purchase Car Shield last month in June not knowing that I was covered by another extended warranty until spring 2018 and your staff did not give me any problems about cancellation. I will think about your service at a later date. Thank you so much.

I have used CarShield's service twice on repairs for my vehicle, both times were easy. I provided the mechanic with their phone number and in a few hours approvals were provided and repairs were completed. I am currently in the process of purchasing an extension on my policy.

Purchased extended warranty thru CarShield. Paid approximately 3500$ for warranty listed in my brother's name. The car had an issue. Went to a certified GMC dealer. They verified that this was covered under the warranty. The company that CarShield had placed the insurance with was Marathon. After many failed attempts and the service dept. being talked to rudely, we had to intervene. CarShield stated that they no longer worked with this company they know they were not paying on justified claims.

Wheel Bearing replacement Cadillac SRX - Coverage was there when I needed it. Easy transaction, they dealt directly with the service department and all I was responsible for was the $100 deductible. Took the car to the garage, gave the service department the insurance number to call and that was it.

I purchased the Gold plan in Oct. 2015, I just referred a friend Gllenn ** who will be calling. I have never had to use my warranty, but I like the friendly people, and not having to wait when I call with a question. What prompted me to purchase was a repair bill for a rebuilt Transmission over $2000.

Please phone me and leave a message. I am still having problems meeting an 80.60 payment. Thank you for your attention. I have macular degeneration. I am blind in one eye. As a result, I usually drive less than ten mile a day. Hopefully I will never need the insurance.

David fixed me right up... Glad to be a part of the family!! He verified coverage. Made me feel at ease. My JBL experience is covered...yea!! CarShield worked directly with Freeman Toyota to fix my Bluetooth... Hopefully the software upgrade will bring us back from old days.

I thank you again... Ronda was very helpful and knowable of your product. I tell other about your coverage, and the "peace of mind", they could also enjoy and also have... I have never had to use you but the peace of mind I have knowing "CARSHIELD" is there and I'm in good hands. THANKS AGAIN YOU ALL.

I wanted to know the parts needed for repairing my Jaguar were Jaguar OIM factory and if the labor hourly rate was fully covered. Miss Jennifer was very courteous and knowledgeable. She was helpful to answer all my questions and resolve my dilemma.

Very professional helpful staff. The plan that I have was explained to me very well where I, understood the plan. And I, think I, was given a good plan by the rep. He did a good job in selling me the plan that I have. I will recommend CarShield to my friends and family and co-workers.

Contract # **. I had several questions regarding areas of our contract for clarification. The employee was very pleasant and professional. Your company should be very proud to have employees who care about customers and give sufficient information that I was asking. Thank you for your time.

So far my experience with CarShield has been exceptional. I haven't received any claims as of yet. But I am anxious to see if they live up to the plan discussed. I have tried to encourage some others to look into CarShield. I know that they will be pleased. As I am so far.

I thought that it’s a good idea to always have a warranty as I'll never know what’s gonna happen with the vehicle. CarShield sent me a letter in the mail and I decided to go with them. The payment was affordable, and the claims process went smoothly when I filed a claim.

The customer representative I spoke with (Steve) was very nice, well spoken and answered all questions I had about the product. I was well pleased. The coverage I purchased is much better that what I was offered at the dealership where I purchased my car, plus it covers it a lot longer.

The call was simple, very informative and professional. I am very satisfied with the coverage. My vehicle is 13 years old running great. I mileage is 106 and a little more but still covered. The coverage she gave me was affordable, taking my budget into consideration and understanding.

Thankful for great customer service. The representative show great concern for meeting my needs, did not over talk me, waited until I asked questions and she responded according to the questions that was asked. She made the best and affordable plan for me. I am very restful.

Hard sell led me to report the mileage on our truck from memory. When I later checks I discovered that I had significantly overstated the mileage. It took numerous phone calls and nearly thirty days to get a corrected contract. It's corrected now.

Someone called me after I've had the car for a year and placed me with CarShield. The lady we spoke with was very lovely. However, I found out later after getting five hundred million calls from other people, that it wasn’t Subaru’s policy. She said she was representing Subaru. They all say that but I didn’t realize that because we have not lived in the United States for that long and purchased a new car. However, I was very happy that I had the program when I had a problem. I filed a claim with CarShield for the air conditioning. My car had less than 20,000 miles on it and the compressor went out. When I took it to Subaru, they said I’ve got the best company there is with CarShield because they know them and CarShield is very good about their claims and to their people. We had an excellent experience and if I get another car, I wouldn’t feel bad about using them again because they are highly regarded by Subaru.

I needed an auto warranty and CarShield worked with me to make payments. Also, filing a claim with them was an easy process.

I've owned several vehicles and have never purchased an extended warranty outside of what the dealer offered. CarShield was the first one ever and figured like most warranties it would be a waste of my money and I would never use it. Well I was completely wrong. I've had the extended warranty a little over half a year I believe and the air compressor on my car died.

The customer service rep Hannah was the sweetest and most helpful person I have ever dealt with as far as customer service people go. She helped me to keep my coverage when I was in a tight spot financially. Kudos to her for sure.

I have always been able to call customer service and get helped by friendly staff. I'm happy with my warranty at this time because I haven't had to utilize it but glad it's there just in case I need it for the future.

I thought I would have to wait for at least a few months before the warranty went into effect. But mine Warranty went into effect right away. I'm glad that I change my mind and picked up the phone to call.

We were very satisfied with the service they provided at Cadillac and extremely satisfied with our warranty policy from CarShield. We would tell everyone about them and the fine service they provide there. Customer service is very friendly and they really do help you.

Everyone I came in contact with was very Polite. I think people should sign up for a contract to protect their car and their wallets and save money. I have not experience not have a car to ride if something would happen to it and I can't afford to pay.

My experience with CarShield has been great. My car is getting older and I want to make sure so I depend on the auto warranty. The representative explained everything very well and was very professional and friendly. It was overall a positive experience. The payment was affordable and budgeted into my expenses. Everything was fine. I filed a claim and they covered it. Although initially, they questioned the amount of time that I had the insurance before I file a claim and they were putting up an argument and a big fight over covering the repair. But I pointed out that I was meeting the expectations and it’s my end of the deal to comply with the contract requirements.

I never thought I was going to use this warranty and came to fact that I had to. You guys did great and quick, Justin ** at VW got in touch with you and the response was quick. The inspector was there next day and the following day my car was back to normal!!!

Was very surprised to have you call right back after we requested a quote. You did everything to satisfy our questions. Look forward to being with your company for the next 5 years. Thanks for all you did for us. Will definitely recommend you to our friends.

Great experience. All details explained with clarity by James, and then Mr. **. Looking forward to future interactions. Contract pricing seems reasonable, as well as services provided. Thus far I have a contract for 2005 Cadillac Deville; and plan to cover my 2001 Lincoln too.

I have been try to get my car repaired for over 9 days now. I am still waiting! First I took my 2013 Volkswagen to Goodyear automotive to have my air conditioner repaired. CarShield did not agree to the price so they sent me to another shop. They didn't agree with their pricing and want to send them the parts and only pay for used parts and if I wanted new parts I would have to pay the difference plus I had to wait for an inspector to come out to inspect the car which would take 24 to 48 hours which took 3 days and then it took 3 more days to get approved and they kept putting me on hold. It was very frustrating to say the least. I really felt they were try to get me to give up on getting my car repaired. I was told by others who have purchased these kinds of warranties that that is what they do. I have never been so ??? disappointed and dissatisfied. I would not refer CarShield to anyone ever!!?

Check to see if my AC is covered on my 2006 Dodge Charger that is not cooling all the time. The customer service agent was very kind and helpful. Made me feel that I was an important customer and that mean a lot to me when I'm doing business with someone.

Cancellation of my membership due to car accident vehicle is totaled and I am no longer in need of the policy since I no longer have the vehicle. My insurance company is working on the claim but it's not final. Please send all correspondence to the address on file. Thanks.

Customer Service was very helpful and tried to help me out with my problem. If asked about CarShield by any one of my family members or any friends I will direct them to use CarShield. I will also informed them on helpful that you try to help out with payments.

Was hit with a medical emergency and was going to have problems with making future payments and the agent ran by me a couple of options to which I would be able to use. He was very helpful, patient and understanding with my issue. I really appreciate all the help and time he spend trying to help me out.

Highly commendable & efficient customer service & experience. For those who want peace of mind, I highly recommend this to everyone. And security has no price especially when it comes to your loved ones & family. We need to do what can to take care of each other and CarShield is one of those means to accomplish this. Thanks to CarShield & all the best to your company.

Left front door lock actuator failed. The repair took place without problem. The Service Adviser praised CarShield - saying that approval for the repair was one of the quickest he had ever experienced, payment also was made in a rapid timely manner.

I have had nothing but outstanding service with this company. When my transmission went out on my vehicle there wasn't any problem or hesitation from you all. I will recommend this warranty to all my friends. I thought that my warranty was done but after talking with someone from your office I am cover until 2019, this is very important because since I have finish paying so I thought that my warranty had ran out.

My experience with the representatives of CarShield were friendly, polite, knowledgeable and very helpful with all of my questions and / or concerns. Everything concerning my particular situation was handled promptly and with email confirmation of any transactions and discussions. I would highly recommend CarShield to anyone looking for a quality product backed up by true professionals. Thank you CarShield!

I've been receiving notices from CarShield for several months now about renewing my car warranty. I finally called them back last week and spoke with a representative who stated that she would ask me after she got my info if I wished to sign up. She eventually proceeded to try to get me to tell her my credit card info without asking if I wanted to sign up. I stopped her and said that I wanted to look at my budget, as the monthly rate is nearly $200/month, plus a $300 activation fee. She said, "Let me see if we can get you a better rate," and put me on hold.

Response handled expeditiously on e-mail but haven't received money back to my account. Representative said I should receive my money back to my account within 2-3 days. I had to cancel because my doctor states that I should not be driving because of my heart disease.

On June 6, 2016 at precisely 11:54 am I called CarShield's customer service line and spoke to a customer service representative named Jonathan. This was one of the WORST customer service encounters I have ever experienced. Needless to say I carefully document every conversation I have with any company that I pay money to for rendered services. I am in the process of composing a long and meticulously detailed letter to CarShield and its executives. What led up to this conversation was lie after lie coming from CarShield. I'll be the first to admit that Jonathan got the brunt of my frustrations but instead of putting my mind at ease and actually making an effort to fix the problem, Jonathan yelled at me, interrupted me and explicitly said that "What the other representatives told you isn't my problem".

I needed information regarding coverage concerning the air conditioner on the Dodge Caliber. I also needed a copy of my contract. The servicer was very prompt in emailing the document. Nice! I hope this feedback is helpful.

I called to change my due date to fit better with when our SS checks came in. Chris was able to take care of it within a few minutes and he was extremely helpful. He then made sure that I didn't need anything else. I am very pleased with CarShield.

To be honest with you, prior to the sales rep who sold me the coverage, I had a very unpleasant interaction with the first person who answered the phone when I called a couple of weeks before this final sale. He was very unprofessional. I was the one who made the call, because of "Mike **" I am happy now. I am glad I am with CarShield and hope to stay satisfied with the Plan. Thanks.

I was very pleased with my overall customer service experience. All is good! My representative was very helpful and genuinely concerned for my family's well being. All questions were answered and the utmost professionalism was given during my phone call.