CarShield Reviews
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About CarShield
CarShield offers customizable vehicle service contracts that cover new and used cars against malfunctions and breakdowns. Along with these extended warranties, CarShield also provides 24/7 roadside assistance, towing services, rental vehicle assistance and mobile app access. Month-to-month coverage plans include flexible monthly payment options.
- More plans than many competitors offer
- Plans start at $99 per month
- Free access to 24-hour assistance and repair facility map
- Month-to-month, price-locked plans available
- Covers cars with up to 300,000 miles
- Rental reimbursement isn’t standard
- Quote only available over the phone
CarShield Reviews
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- 4,876,457 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,876,457 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 9, 2017
I called due to a loss of income and was in generally angry and upset. I unfortunately took my anger out of the customer service rep. Despite that, she helped me and was a model of professionalism. My sincere apologies to her.
Thank You very much!
We are pleased to hear Cristen was able to help resolve any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time and your great compliment. Let us know if there is anything else we can do
Reviewed June 7, 2017
I don't have CarShield but was greatly interested especially after seeing so many good reviews. When I talked to one of your customer service associates he was rude and belittling. He had no respect for what I said and advised if I didn't sign up now I would not be able to because my car has too high of a mileage and too old. I found that extremely rude and will NOT sign up or refer any of my friends or family to this business. Let me know when you have better customer service. Thanks.
We do apologize in advance if you were treated in a manner less than professional and courteous when you called into our office. We train each of our agents to be professional, kind and polite at all times.
Our Quality Assurance Team has been advised to listen to the call you made to the office on 6/7/17.
Please be assured, we do not take these matters lightly and appropriate action will be taken should we find the allegations true.
We have taken you off our mailing and calling lists. You should receive no further contact from our company.
Best Regards,CarShield
Reviewed June 7, 2017
Jennifer help me clear up a misunderstanding about the payments that were give during the phone sales briefing. I'm completely satisfied. I haven't actually had to use the warranty yet but after Jennifer corrected the problem I'm sure there will be no problems if the time comes for a covered repair.
Thank You very much!
We are pleased to hear Jennifer was able to help resolve any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time and your great compliment. Let us know if there is anything else we can do
Reviewed June 6, 2017
The sales representative that I had spoken with was extremely professionally experienced quality helpful. Taken all the time you need to explain all the details in terms of your car coverage to discuss all the alternatives to negotiations the cost of the policy.
Thanks for taking the time to review CarShield.
We are pleased to hear you are satisfied with the service you have received from us, as we expect. Our representatives enjoy helping our customers to the best of their ability and beyond every time they answer the call.
If there is anything more we can do to assist you, please don't hesitate to give us a call.
Reviewed June 6, 2017
Did not receive an order number. My experience was excellent. The representative was able to assist me with my question. She provided me with the necessary information I needed. I can't remember her name but I would like to say that she was well-trained. She has great customer service skills.
Thank You very much!
We are pleased to hear Sienna was able to help resolve any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time and your great compliment. Let us know if there is anything else we can do
Reviewed June 6, 2017
I was happy the customer service representatives worked out a payment plan that I didn't have to struggle with. They were thorough in explaining the coverage and if any problems arose I could call them with any questions or concerns. I felt at ease after getting off the phone with the representatives.
Hello Cosetta!
Thanks for taking the time to review CarShield.
We are pleased to hear you are satisfied with the service you have received from us, as we expect. Our representatives enjoy helping our customers to the best of their ability and beyond every time they answer the call.
If there is anything more we can do to assist you, please don't hesitate to give us a call.
Reviewed June 5, 2017
When the person was dealing with me, I had a pleasant experience with him. He was very knowledgeable about his product. He gave me a good rundown of the product and he work with me on the price. And he took the time to explain to me the coverage. And they found the best plan for me.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed June 3, 2017
The rep I spoke with was exceptional. You have somebody that comes across as someone that genuinely cares and wants to help the people she is dealing with. Whatever she is making as a representative for your company is probably not enough.
Thank you for reviewing CarShield. We are pleased to hear our specialists were able to help resolve any issues or concerns you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed June 2, 2017
My wife and I had a different person each time we discussed the contract. They were great. They answered all questions fully and completely. The only delay was our slow research into the Q/A. Well-trained crew. I hope the actual product live up to our expectations.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed June 2, 2017
So far so good with covering anything that is wrong with the car. Service is good and the dealership can do the repairs that will be covered in the extended warranty. If there is a problem, I know I can call to speak to someone about the warranty.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed June 1, 2017
I love the service I received from all the representatives. They were helpful and very friendly. They went above and beyond to get me the coverage I needed for my vehicle. The price I received was reasonable and affordable. I love the overall experience with the explanation of the coverage and it is worth every dime.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed June 1, 2017
Signing up and then canceling was very easy - no pressure. I liked that they were professional and made things easy for me. Automatic withdrawals so I never had to worry about sending in or missing payments. I think that anyone looking for an aftermarket extended warranty should look at this company because they are professional and I always got a human when I called the customer service line. That is HUGE for me.
Hi Christy!
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 31, 2017
I'm a repeat customer because you are great to help. Made my payments affordable. I have peace of mind knowing you are protecting my car. Representatives are courteous and helpful. I would recommend to anyone who needs a warranty. Thanks you.
Hi Angela!
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 31, 2017
I received a phone call from the company carshield.com. I had saw their commercial on television and requested a quote online. I was asked to verify my zip code, make and model and mileage on car. I was also asked if the engine light was currently on. The caller said he ask because obviously they do not want to insure a car that currently has issues. The caller also stated because of this reason they ask you at the end of the call to make the payment immediately. He told me what was covered (5 year or 100,000 mile powertrain). He was very nice, polite and cordial.
He went on to explain that the powertrain was basically the engine, transmission, water pump and some other items he listed but I couldn't keep up. He was going so fast. He also explained you could use any dealership nationwide that's certified, there's a 100.00 deductible, 24-hour roadside assistance and a free rental car. The cost would be $878.00 per year payable at once or the ability to make payments starting with a $295.00 down payment. He stated it would cost $4393.00 for the 5-year period. Then he asked how would I like to pay. At that point I said I did not feel comfortable paying for something set up on my visa card without having the particulars in writing. He said I could go to www.carshield.com while we were on the phone and look up protection plans.
I stated that I would prefer to receive something in writing with my name on it and the details of the warranty and he absolutely exploded. He began yelling and screaming at me. He called me a liar. He said I was trying to make up an excuse to get off of the phone. He said I know hoid and we'll that if I pay with Visa there is fraud protection. He went on to yell if they were fraudulent they wouldn't have the spokesperson they have and they wouldn't have spent millions on commercials all over the world. He refuse to let me speak. Each time I tried to say something he yelled right over me.
It was just crazy. What would be the point of me lying. If I weren't truly interested I wouldn't have attempted to get a copy of the policy in writing. I would have simply hung up the phone. His name is Jeremy **. I started to call in a complaint, but I realize if he felt that comfortable yelling and screaming at me then his company must condone such behavior. After all he was introduced to me as a specialist when the call was transferred. Do I think what they offer is great? I don't know. It sounds good, but at the end of the day if a company employee yells and screams at you simply because you asked a question and because you wanted what they were telling you in writing before you pay your hard earned money then that's not a company I want to do business with.
Hi Fayetta-
We do apologize in advance if you were treated in a manner less than professional and courteous when you called into our office. We train each of our agents to be professional, kind and polite at all times.
Our Quality Assurance Team has been advised to listen to the call you made to the office on 5/31/17.
Please be assured, we do not take these matters lightly and appropriate action will be taken should we find the allegations true.
We have taken you off our mailing and calling lists. You should receive no further contact from our company.
Best Regards,CarShield
Reviewed May 31, 2017
The representative was very professional and answered all my questions. The coverage exceeded my expectations. The most important aspect was a 0 deductible for 5 years of coverage. WOW. I would recommend CarShield for their thoroughness and civility on processing my coverage.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 31, 2017
Between Doug and Janell, I found the right protection plan for my 2009 Honda Civic Hybrid. I hope NOT to need services under the plan; but, as modern cars are LOADED with electronics and computers, and navigation systems combined with XM Radio, things are bound to happen. I'm glad I'm covered with CarShield.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 30, 2017
I saw the commercial on TV and I really like Mike Ditka, so I filled out the online form. I have 5 other offers for a warranty on my vehicle, so I shop around compare the offers. The sales person was very rude and stated that we already compared our service in the market area and we have the best product. In your company's eyes that may be correct, but I just wanted to check the other offers and I told him that I would call back after I make the other calls and that was not good enough for him. I know that they work on commission and that is why I didn't want to waste his time until I was sure. I told him that I do these things my way, which researching the insurance companies behind the warranty because warranty companies go out of business all the time and the consumer is left stuck.
His attitude makes me feel like your company will have the same attitude, so I am very suspect about what kind of service I will receive, which is a bigger factor to me than the price because I have had 2 aftermarket warranties in the past with great results and good service was provided to me and my mechanic. I don't know what my decision will be, but it's not a great start. I only filled this out because the reviews that I have read show positive results and good service, so I am very confused as to what kind of service I am getting for my dollars. I just thought that I should let you know. I did not order the product yet and I am unsure if I will.
Reviewed May 30, 2017
Great customer service. Friendly and helpful information. I heard about this on my radio station. CarShield comes highly recommended. The dealership wanted much more for less coverage. This coverage gives me peace of mind especially when my wife is by herself.
Hello Glenn!
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 29, 2017
Great experience. I would recommend this service to a friend and family. Quick service, reliable and affordable. Please encourage me to keep this coverage and remain a valuable customer. I do not know why my policy did not come to me by mail but however, I do appreciate how you are helping me now.
Hi Phyllis!
Thank you for taking a moment to review CarShield. We appreciate your support and are happy to help you.
If there is anything more we can do for you, please don't hesitate to contact our Customer Service Department.
Reviewed May 28, 2017
Alternator - Car was making a loud noise running. Glad they worked fast. All parties involved. I have to say I was worried I would not get my car back that same day because they needed to verify everything. Thank YOU. Also read the book and I have a lot covered. Grateful for that as well.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 27, 2017
I called in this afternoon to inquire about the service program. I spoke to a very polite gentleman named Parker. Parker was very professional. However, when he tried to assist me further he put his manager on the phone who did not address who he was meaning his name. He was very arrogant and unprofessional and for that I would NEVER do business with this company.
Hello Lynnette-
Thank you for bringing your concerns to our attention. We sincerely apologize if our representative treated you in a manner less than courteous and professional.
We train all of our associates to understand different situations and budgets. We do offer various programs to assist you and help get coverage into your budget.
Again, we do apologize if you had a less than pleasant experience. Our Quality Assurance Team will review the call and appropriate action will be taken.
Reviewed May 26, 2017
Needed a big repair done on my wife's SUV. It was completely covered and even helped us with some of the rental costs. Customer service was great and did everything they say they would. Would absolutely recommend to family and friends.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 26, 2017
Just felt the sales person was a little aggressive and felt pressure to change my carrier but did it anyway cause it is better but was conflicted about changing. Was told I would get a refund from other carrier. Will get a refund but it will be sent back to the credit card the payments were taken from. Not happy with that because I am back to making payments again. Told I would cash back so I do not know how I am going to handle this and that does aggravate me.
Thanks for taking a moment to review CarShield.
We are so sorry to hear one of our representatives treated you in a manner less than pleasant and professional. That is not acceptable behavior. We will be sure to look into that matter.
However, we would like to thank you for sticking with us.
If there is anything more we can do for you, please give us a call. We are eager to assist you!
Reviewed May 25, 2017
Ashley, was a great help and professional. I asked about my coverage and wanted to pay in full. She was very helpful. She talked me through the coverage and accepted my pay off. Thank Ashley continue to give us great service.
Thank You very much!
We are pleased to hear Ashley was able to help resolve any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time and your great compliment. Let us know if there is anything else we can do
Reviewed May 25, 2017
Update of credit card info. Stacy and Trish were very helpful in getting this done. Stacy passed on my order number and transferred the call to Trish and I didn't have to wait at all. Great response time.
Thank You very much!
We are pleased to hear our specialists have helped resolve any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time and your great compliment. Let us know if there is anything else we can do
Reviewed May 25, 2017
The process was timely. The warranty service was great. The only issue in the process was dealer inflicted. The dealer had to call for authorization twice. I don't think they took the time the first time to get the required information to CarShield. We would recommend CarShield for extended warranty.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 25, 2017
Already have one contract with CarShield. Haven't had a claim yet so can't comment on promise. Depending on dealership offer we may be returning for a second contract. Happy with customer service so far.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 24, 2017
I was in a bind and tried to get a quote for an extended warranty. Every breath the representative took was followed by an attempt to get me to give them a credit card number. "Can I get the 16 digits on the front of your card." "If you were to get a policy what type of card would it be... Visa, etc". The only information I gave them was my zip code, make and model and year. I low balled the mileage. I hung up on them because I didn't like what they were offering. This was months ago and I still get calls from more than a dozen numbers from people who never tell you the business name and now tell me my supposed vehicle is now a 2010 instead of a 2005 (which I told them). CarShield is the first and only place I provided that information and it was direct over the telephone. My theory is that they bumped my model year up to the minimum they could underwrite a policy for me (older cars wouldn't be covered or higher mileage).
I can only assume by the massive attempts to get me to provide a payment card, that they would take my money and if I ever made a claim they would simply say I told them it was a 2010 and any third party mechanic claim would be denied. They never let me explain that I want to be off their "list" and that I don't have the actual vehicle anymore and never had the "2010" to begin with. I even called back one of their numbers and it had me press 9 to be removed, but yet the calls remain. DO NOT ever do business with CarShield. What they are doing to me is harassment.
We do apologize in advance if you were treated in a manner less than professional and courteous when you called into our office. We train each of our agents to be professional, kind and polite at all times.
Our Quality Assurance Team would like to listen to the call you made with us. If you can provide the Customer ID or Contract #. We can look further into this.
Please be assured, we do not take these matters lightly and appropriate action will be taken should we find the allegations true.
Best Regards,CarShield
Reviewed May 23, 2017
The representatives are very helpful. They answered all my question and concerns. This was my first time making a claim and everyone I dealt with was very courteous and I really enjoy my experience with you. Thank you very much for helping me and answering all my questions.
Thank you for reviewing CarShield. We are pleased to hear our specialists were able to help resolve any issues or concerns you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 23, 2017
Awesome and friendly. He was very helpful and knowledgeable. I hope if I have to use this warranty in the future I will not have any problems. I did research other warranty companies and saw you all had a good rating... hopefully it will be true. Thanks.
Hi Peronous!
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!Delete
Reviewed May 23, 2017
After getting my contract. I had reviewed and at this time I knew that my situation with my job and Income is risky. I chose to at this time not to continue the contract. The people at CarShield, spoke very considerate of my circumstance. I appreciate their courtesy and consideration of my situation. Thanks.
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 22, 2017
I was very happy with the professionalism shown to me and how fast the Team handled any questions or concerns I had. I would certainly recommend CarShield to my friends and family. Customer Service was always helpful and always polite.
Hi Shauna!
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 22, 2017
Air Conditioner/Heater coverage: Connie was very helpful in answering my questions. She gave me the phone numbers required for the dealership to check on my coverage. Her advice was very helpful so I didn't have any work done before finding out what was covered or what wasn't covered before work was done.
Thank you for reviewing CarShield. We are pleased to hear Connie has helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 20, 2017
The cam adjusters on my Porsche Panamera were found to be defective at the bolts and broke, causing over $4k in damages. The adjuster from CarShield quickly denied my claim by saying repairs won't be covered because broken bolts are not a covered part and if it caused damage to a covered part then neither part is covered. This implies that there are two separate parts at issue. I told CarShield this was not two separate parts. To back up this fact, the manager at the Porsche Service Department personally called CarShield and told them that they were wrong when they denied my claim by choosing to look at the cam adjuster and the cam adjuster bolts as two separate parts. Porsche told them that the bolts and the cam adjuster in this particular application are in fact a single unit and is not two separate parts. He explained that you can not claim an uncovered part caused damage to a covered part when they are both the same part.
He further explained to CarShield that the reason the bolts are not a separate part from the cam adjusters is because nobody can purchase cam adjusters bolts separate because it's part of the unit and that if something goes wrong with the bolts the entire unit must be replaced. In essence, if one part cannot be repaired or replaced without the other and can only purchased as a single unit then it is a single part.
CarShield refuse to even consider or listen to me or Porsche or anything to support my claim and was simply determined to deny the claim and escape all financial responsibility by any means necessary. CarShield didn't even want to help with or even share the cost. CarShield even ignored their own policy rule on page T9 section E paragraph 8B that says bolts are not covered UNLESS it's part of a covered repair. Regardless of and even if, they ignore that rule it don't change the fact that the cam adjuster bolts and the cam adjuster is a single covered part not two separate parts and should be covered. They will use any excuse not to pay when repair is expensive.
Porsche eventually gave up and called me and recommended that I sue CarShield. Likely reason is it's an expensive repair at $4k compared to my contract policy @ only $6k. It seems like CarShield prefers to pay $8k in legal fees than $4k to honor the contract. My advice is, CarShield is great for cheap repairs like your windshield wipers or horn stopped working. Otherwise, think twice about CarShield unless you don't mind being tied up in court litigation. I am absolutely disappointed in this purchase.
Hi Eric-
We are very sorry to hear about the stress you endured during the claims process. That is not how we expect our customers to feel when we set them up with an A Rated, BBB Accredited administrator.
Being the marketer/seller of the service contract, we at CarShield have little to no control over the claims process or the administrators' decision to approve or deny a claim. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 19, 2017
Great customer service & well-trained employees. I will definitely be recommending this company to a friend. I was able to get such a great deal for coverage on my 2017 Honda CR-V. I saved a good amount of money and feel so much better about finances with your company at my side. Thank you for all you do!!!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed May 18, 2017
Smooth process and the Ford dealer had high praise for the insurance vendor, great to get something fixed and not cost a arm and leg. There was no complaints from the dealer about the invoice they submitted and had a nice response.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 17, 2017
I called to cancel our coverage, even though I sure didn't want to. It was because we were on such a tight budget we were not able to pay our premiums on time. Trish however helped us in being able to extend payment date and be able to keep our coverage on 2006 Chrysler. Again many thanks to Trish for her excellent service.
Hi Mary!
Thank you for reviewing CarShield. We are pleased to hear Trish was able to help resolve any issues or concerns you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 17, 2017
I wanted to cancel my subscriptions today so I called. The first one was very professional and nice. I've told her that I needed it cancelled but instead she gave me a competitor's quote telling me to take a look at our quote and tell us if it's okay after lecturing me about subscriptions and why it's different. My second one was a pain. I called because again, I WANT IT CANCELLED. The fellow then proceeded to lecture me, in an annoyed tone I might add, about why others are different and proceeded to ask me about more info about my new policy (I got one from another company which is cheaper with the same coverage). I kept telling him that just want it cancelled. He then proceeded to argue about not cancelling it (he was giving hints) and kept putting me in a spin cycle by telling me the same explanation over and over as and tried to bully me into staying.
I got frustrated and stopped him and asked that "I just want it cancelled. Is it too much to ask?" The fellow then continued that "You'll be paying more with them on that policy even though it's cheap." Yada yada. After it was all said and done, the fellow said his goodbyes in a rude tone and slammed the phone on me. The guy's name was Dustin. Yes he cancelled it, but to a point where I have to fight over it. Bottomline. I want my policy cancelled. I don't need to be lectured and or bullied into staying. It was highly rude and unprofessional. Not just Dustin, but with my first phone call. That's why we have customer service, if we need something done and if it can be done then it should be done. No lectures, no bullying, just do what we requested and be done with it. If you're on our shoes and you call us to have something done but instead do the other thing and bully you into staying, will you be happy about it?
Thank you for taking a moment to share your experience with us. We strive to learn from every source of input and appreciate your feedback. This call has been sent to our Quality Assurance Department to be reviewed. Re-training and/or other repercussions will be given to the representative if we deem it necessary.
We are sorry to hear that your experience was less than satisfying. We hope that you are able to find a coverage that fits your needs.
If there is anything we can do to help you in your search, please don't hesitate to give us a call back.
Thank you again for your time.
Reviewed May 16, 2017
The initial contact person was good and Lue know his profession. And the coverage meets my standards. In addition, I have seen the CarShield commercial on my local station and they were quite educational and knowledgeable. Please keep the public informed.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 16, 2017
Ryan was great! He answered my questions and provided the information needed. The customer service was fantastic. I wish every business was as pleasant of an experience as this one. I will recommend CarShield to all of my friends and associates.
Thank you for reviewing CarShield. We are pleased to hear our specialists were able to help resolve any issues or concerns you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 16, 2017
I thought CarShield was good so I went with them. I did my first claim last month. When they found out what needed to be fixed on my car, they got the paperwork. However, they only pay for some parts and they don't for some parts. I didn’t approve of that because I thought all of them were covered on my warranty. I didn’t like that at all.
We are very sorry to hear about the stress you endured during the claims process. That is not how we expect our customers to feel when we set them up with an A Rated, BBB Accredited administrator.
Being the marketer/seller of the service contract, we at CarShield have little to no control over the claims process or the administrators' decision to approve or deny a claim. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
We do value you and your continued business. Please, if there is anything we can do for you, do not hesitate to contact us!
Reviewed May 15, 2017
Easy and not too much pressure when canceling. I truly thank you for having the tech about to speak with me to have a good conversation with. John explain how everything works. Appreciate all those things that you've done. I have a massive truly thank y'all for everything.
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 15, 2017
I always purchase an extended warranty even on a brand new car that I bought. I was due for renewal on Subaru but I went to a third party, CarShield, because they gave me a better offer. I had a good experience with the protection specialist that I spoke with that's why they sold me the policy. They also explained the coverage. The payment is an automatic charge on my credit card. I didn't realize it was already paid in full. I called CarShield two days ago and asked how come they were not charging my credit card anymore, and they told me that it's already paid. We had to file a claim on a blown head gasket three or four weeks ago. I gave Subaru CarShield's telephone number and they reached out to CarShield and arranged it between themselves. Then they called me and said the head gasket was covered. I would recommend CarShield.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 14, 2017
I had an older model car and CarShield was recommended by a friend of mine who has has it. I called them about three times before I asked them to set it up. And each time they were very informative and patient. The amount of the policy that I was receiving was $3,000 and that’s a price for a new car. I wanted to make sure on what I was getting. But they took their time setting it up. I even cancelled it a couple times and called back to reinstate it. They’ve been able to work with me.
When my engine went out while I was driving to work and it wasn’t until after my policy had gone into effect, I wasn’t sure if they were gonna handle it but they approved the plan and paid for it. It took a while for the mechanic to fix my car so it was in the shop over a month. I spent quite a bit of money on Uber, Lyfts, and co-workers, but CarShield covered the price of rebuilding the engine. That part worked out fine.
I also had to reach out regarding a tow and they covered all of it. When the tow truck driver came and got me off the side of the expressway, I asked how much do I have to pay and he told me I don’t have to pay anything. I was also concerned about getting home after he dropped my car, and he was nice enough to give me a ride all the way home. They even provided me with the tow truck company that I could use again if I needed it. They weren’t very expensive and I would definitely recommend them.
Hi Shynovia!
Wow, Thank you for your support and review!We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Let us know if there's anything else we can do for you!
Reviewed May 13, 2017
My experience with CarShield has been one of the most outstanding service I've had in a long time when it comes to car warranties. Because of my experience I have recommended three other people and two of the three have gotten services with CarShield as well. CarShield does stand up behind the customers and does not allow the customers to be cheated at the dealerships. It's nice to know that I can now go to the dealership and know that I will pay for something one time and one time only because the CarShield make sure that the dealership does the right thing.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 12, 2017
The death of my mother/her car, I am now the owner. If and when the time comes for me to submit a claim I am sure it would be taken care of with concern from your company and with much care as well. Thank you again.
Thank you for reviewing CarShield! We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed May 11, 2017
My experience was my first and I must say the CarShield Associate was very professional and courteous. I would recommend CarShield to anyone looking for coverage of a high value automobile. CarShield was the first company that I called and the associate made sure I didn't go any further.
Hello Spikey!
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 11, 2017
Inquired about extended coverage for my X5. Initial rep, Kyle, left a professional message. I phoned back and got Rick who instead of listening to my needs put on the hard sale approach along with trying to scare me into getting coverage. I told him the amount he quoted was unreasonable and asked if there were other options, he said "yeah, your car ends up broken on the side of the road". Super unprofessional even yelling at me when I tried to voice my concern. I asked for a supervisor and was put on hold forever.
We do apologize in advance if you were treated in a manner less than professional and courteous when you called into our office. We train each of our agents to be professional, kind and polite at all times.
Our Quality Assurance Team has been advised to listen to the call you made to the office on 5/11/17.
Please be assured, we do not take these matters lightly and appropriate action will be taken should we find the allegations true.
We have taken you off our mailing and calling lists. You should receive no further contact from our company.
Best Regards,CarShield
Reviewed May 11, 2017
CarShield has excellent customer service, once I was connected to a CSR I was able to clear up a small misspelling and retrieve my policy number. Thank you again! I will suggest CarShield to all of my friends.
Thank you for reviewing CarShield. We are pleased to hear our specialists were able to help resolve any issues or concerns you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 11, 2017
Great customer, fast and very courteous service. I would recommend Carshield to my friends. Representative is very helpful and very convincing. Customer service for me should be like yours, easy to understand and explains processes and coverage very clearly.
Hi Edmund-
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 10, 2017
The rate I received was phenomenal, and your agent was extremely helpful in providing the extended warranty coverage I need for my vehicle (BMW Z4). I will recommend your services, to all of my friends and family members, about ease of signing up with your company.
Hi James!
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 10, 2017
Great company! I just encountered an unfortunate event causing me to cancel my policy. If I do end up purchasing another vehicle in the future CarShield will be my number one choice going forward. I appreciate everything the company has done for me during this process.
Hi Christopher!
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 9, 2017
As with the previous issue... CarShield handled the issue with no problems! When Toyota Nicholasville called and mentioned the charges. I gave them the toll-free number and my policy number... it was just a matter of minutes until all was settled!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 9, 2017
I am happy knowing that I have protection when needed. I have not had to use it yet, but feel at ease knowing it is there. I was treated with respect when checking on cost warranty. You were helpful in letting me make monthly payments.
Hi Darlene!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed May 9, 2017
Service manager from dealership contacted CarShield and in a short time, my work order was okayed and repair had been started. I was very pleased with the problem being handled by the service manager and one of your reps, and the repair was started almost immediately. I picked up my car the following morning and was also pleased with the replacement of the radiator and coolant.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 9, 2017
Great customer service and very helpful! Explained everything in a well mannered way! She asked me if I needed anything else before we got off the phone! She reviewed my account to make sure she let me know everything that embedded to know! I appreciate it.
Hello Keyona!
Thank you for reviewing CarShield. We are pleased to hear our specialists have helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 9, 2017
I talked with a lady named Jennifer. She is so nice. If you have any problems or issues she'll help you out. Please ask for her. Whenever you feel down or have someone to talk to ask for Jennifer. She'll put a big smile on your face. Jennifer I rate you 10/10 stars. Best service.
Thank you for reviewing CarShield. We are pleased to hear Jennifer has helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 8, 2017
Since I lost my original Mastercard, I had to change the credit card that my automatic payment was being charged to. I called to have this done (since there is no way to do this online) and it was done very quickly and efficiently. Connie was very pleasant and quickly took care of my request.
We are pleased to hear Connie helped resolve any questions you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time and your great compliment. Let us know if there is anything else we can do
Reviewed May 8, 2017
I had two problems with my van. If not used for awhile or after a few local trips the battery would not be able to start the van. Took it to my dealer to find out why. After many jump and inspections the problem was found. The Alternator was not putting out enough current to recharge the battery. The first time the dealer contacted CarShield the inspector rejected the request for replacement. While this was in progress, the Water Pump started to leak. CarShield was again contacted by the dealer. This was taken care of quickly. Back to the Alternator. After another jump start (by CarShield) the Alternator was finally replaced. No more jump starts required. Ratings were combined (i e. 2 & 4) for this survey.
Hi Edward!
We are very sorry to hear about the stress you endured during the claims process.
Being the marketer/seller of the service contract, we at CarShield have little to no control over the claims process or the administrators' decision to approve or deny a claim. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
We do value you and your continued business. Please, if there is anything we can do for you, do not hesitate to contact us!
Reviewed May 5, 2017
Good and friendly representative and answered all the questions I needed to know. Took me through all the things the warranty covers. Haven't had any work done to my Cadillac DTS yet, but I know they will take care of my car. Thanks CarShield!
Hello Demongroch!
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 5, 2017
My customer service representative was very helpful, very accurate and very quick about helping me. Did a very good job. Thank you. She was also very nice and patient with me when I asked my questions and she spoke very clearly. That was in itself appreciated.
Thank you for reviewing CarShield. We are pleased to hear our specialist has helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 5, 2017
Great service. A lot of my questions answered. Got a senior discount rate which is great also. Payment is reasonable also. Car can be repaired with dealership or other facilities. Also great looking forward to use plan coverage if I needed right away with no obstacles in the way.
Hi Sandra!
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed May 4, 2017
Thanks for everything and for your kindness, and hope you have wonderful day and I'm happy for the warranty of my car and I'll try to recommend you guys. In the future I'll get all my friends know about you.
Thank you for reviewing CarShield! We are pleased to hear that you've had a great experience with Us. We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed May 4, 2017
Honorable people. Good service. Very helpful. Money well spent on this warranty, a lot of nice things come by having this company's very affordable coverage, covered my vehicle from a to z. I am just glad these sort of people are still around in business these days. "Very good people. Keep up the good work".
Hi John!
Thank You very much for the compliment!
Thank you for taking the time to review CarShield. We appreciate your feedback and support.
If there is anything else we can assist you with, please don't hesitate to give us a call.
Reviewed May 4, 2017
The customer service representative was very respectful and kind. He was more than willing to find an agreeable resolution to avoid bank fees. Together we chose to receive statements by mail to maintain control over my checking account debits. Thank you.
Hi Sharon!
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped answer any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 3, 2017
Again, my only complaint, is that when I say, NO, I do not wish to transfer to another vehicle, I do not wish to be pushed/pressured into doing so!!! We have our warranty coverage established. I look forward to an efficient and speedy refund process. Thank you.
We appreciate your support and also try to offer different options to our customers to stay protected!
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 3, 2017
I am appreciative and humbled by the Customer Service Representative that I spoke to. Because I am financially disadvantaged due to completing my Higher Educational goals and can no longer afford my extra security coverage for my 2007 Beetle. My representative showed empathy and listened while I explained my dilemma.
Hello Monique!
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed May 3, 2017
** was very helpful and polite. I called to find out when my last payment was and how many more miles were left on both the contracts for 2006 Dodge Magnum and the 2007 Chevrolet Monte Carlo SS. I was very impressed with the Customer Services and Ms. **.
Hello Robert!
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped answer any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 3, 2017
When the first warranty for my 2011 Impala went out, I started getting all kinds of calls. CarShield gave me the best deal and so I decided to get an extended auto warranty from them. Their vehicle protection specialist told me what was covered and what may not be. He explained everything. One time, I had to file a claim with them because the car was showing different things on the instrument panel. I called CarShield and they said take the car to the dealer and call them back. I did so and the dealer said that there was a worn harness and all I had to pay was my deductible and CarShield would pay the rest. They got right on it and repaired the vehicle. I know I'm saving some time and money. The policy is well worth it.
Hello Daniel!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed May 2, 2017
I am still a little afraid that you will always find a way to not let me use my account. I could not pay for my forty thousand mile inspection, and I do not drive my car more than ten miles a day. It takes me a long time to use the mileage till the next oil change. I hope to make my next inspection, but what happens if I don't? Do I lose all my money?
Thank you for taking the time to review CarShield!
Those are all great questions! Please don't hesitate to give us a call, so we can answer any doubts or concerns you have!
Reviewed May 2, 2017
CarShield values customers' peace of mind. I had a hard time trusting reliable coverage when I needed it most. If you are like me this is the family you trust. I'm so grateful and pleased to have secure coverage and a peace of mind never felt so great. The service is so outstanding and remarkable that I would absolutely recommend to friend and family. Thank you CarShield for the wonderful great peace of mind.
Hi Rauna!
Thank You for reviewing CarShield!
We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
Your review will continue to help us improve and grow as a company. We appreciate you!
Please let us know if there is anything more we can do for you.
Reviewed May 1, 2017
Crystal provided excellent customer service. She was very helpful and informative. CarShield is an exceptional service for owners with high mileage autos. Would recommend this warranty to any of my family and friends for coverage of their high mileage vehicles.
Thank you for reviewing CarShield. We are pleased to hear Crystal has helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed May 1, 2017
The representative was very helpful in my cancelling of my policy. She gave me all of the info that I needed to get this taken care and assured me that my refund would be put back on my card when it was all said and done.
Hi Mary!
Thank you for taking the time to review our company.We are pleased to hear your customer service experience went smoothly, as expected.
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if there is anything more we can do for you.
Thank you,CarShield
Reviewed April 30, 2017
Very helpful with my questions and in my opinion a good deal. This is my second time to purchase a policy and provides peace of mind. I would recommend more payments in your plans for easier paying. Going from say 24 to say 36 months is a lot easier and since the policy is five years, or so seems to be sensible to me.
Hello Jonathan!
Thank You for reviewing CarShield!
We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
Your review will continue to help us improve and grow as a company. We appreciate you!
Please let us know if there is anything more we can do for you.
Reviewed April 29, 2017
I decided to look into getting an auto warranty because my other one ran out. CarShield sent me a letter and the time has come so I called them up, got a new warranty. They take my payments right out of my checking account every month. Submitting a claim with CarShield was pretty easy. The auto dealer did it. I gave them the book, they looked it up and called CarShield up. They said it was covered and that was it. All in all, I have no problems with them.
Hi Burnett!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 29, 2017
I'm pleased. Great value and customer service comes first and foremost. I need to have my car serviced and some repairs done especially my brakes and brakes light and I have no doubt that CarShield will help me get it All taken care of. One question though, do you cover front and rear alignments?
Hi Saundra!
CarShield appreciates you support! Thank you for taking time to review us.
None of our policies cover routine maintenance, but if you have any questions regarding your policy, Please don't hesitate to give us a call!
Reviewed April 29, 2017
CarShield is the best!!! The customer service people are very nice and are willing to hear and explain any questions you might have. And they don't push anything on you that you don't need... Awesome! Special thanks to Mike who made everything fast and easy... Thank you CarShield!
Thank You very much for the compliment!
Thank you for taking the time to review CarShield. We appreciate your feedback and support.
If there is anything else we can assist you with, please don't hesitate to give us a call.
Reviewed April 29, 2017
Had an issue with the passenger door mechanism. Took the car to my mechanic. He contacted the insurance and everything was taken care of with no hassle... This was the first time I needed to use the insurance and my experience was very favorable. Thanks.
Hi Richard!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 28, 2017
It was a great experience. If I ever need it again I hope it goes as nice. The customer rep that called me was very nice. It was great that the insurance company was honorable to the mechanic that did the work. I only had to pay my deductible of 100 and the cost of the tow since my mechanic out in South Hampton.
Hi Barbara!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 28, 2017
My wife and I are retired and needed the warranty. Carshield's warranty is reasonable and we can afford it. When I needed them, they took care of me and were right on top of things. I used them before and they had to tow my Kia to where I needed to get it fixed. I'm having my car checked out right now and see if they would cover what's going on with it. The auto people submit the claim for me and they really like CarShield. They said CarShield is very helpful and pleasant with them. They check the car out, call CarShield, and then they let the auto people know if I'm covered or not. I will recommend CarShield to anybody who needs to get some warranty on their car.
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 27, 2017
Saw this added insurance on the television, I called and spoke with a very helpful gentleman by the name of Cory then Curt. They both explained how the insurance works and went over the cost with me. I decided to go ahead and get this added protection for my truck, hope I will not have to use it but it gives me a peace of mind knowing I'm covered.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed April 27, 2017
I called to cancel policy, well, the people were, or seemed to be, most concerned with the fact that I was insured through an inferior company. They are trying to be more competitive, and I will stick with them for now. Time will tell if I have made the correct choice. The ratings list below is based only on the experience that I had today, I have not had an opportunity to make a claim yet.
Welcome to CarShield, We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed April 27, 2017
Got a letter in the mail that looked just like yours saying that I wasn't covered after I'd been paying for premiums for 5 months. Jordyn answered all my questions and eased my mind. I also used your services on another car. Very easy and efficient.
We are pleased to hear our associates and specialists have helped resolve any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time and your awesome compliment. Let us know if there is anything else we can do for you.
Reviewed April 25, 2017
The representative was very pleasant and helpful. I am very satisfied. We will recommend your insurance company to all our friends. The cost and monthly payments are much more reasonable than another company for the same coverage. The deductible is much less.
Hi Phyllis!
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed April 25, 2017
I'm so happy to have you with me. It makes me feel so good knowing you're taking care of my car. I know I have help on the road and anything that wrong. I love the way the people are so nice and helping to any questions I had. They were there to answer all of my needs.
Thank You very much for the compliment!
Thank you for taking the time to review CarShield. We appreciate your feedback and support.
If there is anything else we can assist you with, please don't hesitate to give us a call.
Reviewed April 25, 2017
I like the product and want to encourage my clients to purchase a warranty for the cars that I sell to them. I think that it offers a great value with their purchase. I would like any available materials that you may for me to give them.
Thank you for your compliment! We appreciate your support.
Even though we are sad to see you go as a customer, we are glad you are keeping us in mind for your clients. We will have someone email you with information.
Please, give us a call if we can do anything more for you.
Reviewed April 25, 2017
Even though our truck had a lot of miles on it, it was still relatively new and I thought we needed an extended warranty to it. CarShield was the first company to talk to us. The service provider and I both filed the claim because I’ve never done it and he knew what he was doing. There were a small conversation and a few short phone calls that we had. It was all in order and it went and the part of the car got replaced. It’s very valuable having the auto policy. We paid $106 and if I had swapped it off the street with nothing, it would’ve cost me $1200. CarShield did what they said they would do and it all worked out. It’s been great and I’d recommend it.
Hello Robert!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 24, 2017
Talking with agent Janine was pleasurable, she got me a great plan and explained everything to a tee and got me a better deal than the dealership. Hopefully I will never have to use it but if the coverage is anything like Janine I will be set. Thanks.
Hello Michael!
Welcome to CarShield! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in having one of the best teams in the industry & are so pleased that Janine was able to assist you with your purchase.
Thanks for taking the time to review us.
Please let us know if there is anything more we can do for you.
Reviewed April 24, 2017
I just sent you guys a long letter about the worker that helped me today. He is great. I wish I knew I had to put it here but the worker like that don't let go. It's customers like me that needs workers like that. I'm not good at understanding this stuff and he took the time for me to understand it and he had me in tears by the end of our call. He got my payments from 155 to 80 a months and told me, "I will pay this month for you." I have never had anymore do something like that for me. It meant the world to me. If I could have hugged him I would have. He is great at what he does. Thank you to whoever reads this and make sure you let your employees know.
Thank you for reviewing CarShield! We are pleased to hear that you've had a great experience with Connie. We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed April 22, 2017
Stay away! I signed up for 2 new warranties for my cars. After reading the actual contract I realized that what I was told and what was in the contract were different. I called to cancel and was given a hard time. The confirmation of the prices agreed upon were wrong. I called again to cancel and again received a hard time. It was my prerogative to cancel – you have 20 days. The customer service representative would not allow me to cancel. She kept putting me off. It made me increasingly frustrated. Finally after insisting on speaking to a supervisor they cancelled the contracts which should have been cancelled easily after the first call. I also didn't like that the price kept going down on my original call. They kept adding miles for coverage, etc. It made me think that I was overpaying. Buyer beware. Here they use scare tactics also. For example if you don't have coverage one little problem can cost you 1700$, etc.
Hello Margy-
We do apologize in advance if you were treated in a manner less than professional and courteous when you called into our office. We train each of our agents to be professional, kind and polite at all times.
Our Quality Assurance Team would like to listen to the call you made with us. If you can provide the Customer ID or Contract #. We can look further into this.
Please be assured, we do not take these matters lightly and appropriate action will be taken should we find the allegations true.
Best Regards,CarShield
Reviewed April 22, 2017
Car was repair within 24 hrs. warranty. Info was on file. Problems completed without dealership haven't to notify me into vehicle was ready for pickup. I was thrill to for the warranty company to finally pay for a repair because they had previously denied a couple of repairs.
Hi Shirley!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 22, 2017
I signed up with CarShield when my car's four years of protection has expired. The car only has 37,000 miles so it was still qualified for people selling warranties. At first, I checked if CarShield had a Better Business Bureau rating because it was something I never did before. So, there was a risk. But now, I see it was a good move. I only have two choices at that time and about months later, I got plenty of calls from a whole bunch warranty companies. CarShield was smart getting out immediately because when somebody gets a deal then everybody else was blocked out.
My dealer here in Baltimore is really good, very respected and trusted. Any problem I had, I'll just take it there. When they say something is wrong, it's wrong. And when I had a defective fan last year and then the alternator this year, the dealer filed the claims for me. I gave them the information and the number to call. I also gave them a copy of my contract and they handled it. Although it took many attempts to get through throughout the day. And then, finally, somebody answered the phone. After it got fixed, my car has been running fine. So if I know somebody else who has a three or four-year old car with a warranty nearing its end, I would recommend CarShield.
Hello Barry!
Thank you for taking time out of your busy schedule to review CarShield.
We appreciate your kind words & are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.
If there is anything we can do for you, please don't hesitate to give us a cal
Reviewed April 21, 2017
Paid out of pocket $500 and ready to discontinue my contract when CarShield gave me good reason to keep my contract...lower monthly payment. Thank you for letting me change my mind to think of future repairs. So I will recommend this to my friends and family.
Thank you for taking the time to review CarShield. We appreciate your feedback and support.
If there is anything else we can assist you with, please don't hesitate to give us a call.
Reviewed April 21, 2017
Everyone has been great so far with purchasing a warranty and questions I had etc. They were friendly and answered all my questions. Although I did not have a claim, if their customer service is the same at that time then this is a really good company to deal with. We Shall see!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed April 20, 2017
Very pleased with coverage obtained. It has truly given me peace of mind because I truly intend to keep and maintain my 2012 Honda Accord over the next five to ten years. I am looking forward to doing business with CarShield.
Hi Wayne!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed April 19, 2017
Easy experience - When I called in, I didn't realize it would be someone quickly attempting to close a deal with me. For instance, briefly explaining the warranty/price and then, 'How do you want to pay?' But, it is what it is. The proof in the pudding will come if/when I need to file a claim.
Thank You for reviewing CarShield!
We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
Your review will continue to help us improve and grow as a company. We appreciate you!
Please let us know if there is anything more we can do for you.
Reviewed April 19, 2017
All of the representatives I worked with were very pleasant. Transactions were simple and efficient. They paid about 1/3 of the bill to replace my water pump and tensioner. Would have liked for them to have covered more, but any little bit helps!
Hi Moyne!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 19, 2017
During my initial contact the service representatives were both knowledgeable and friendly. They took my financial expectations into account and were able to provide me with a protection package that was both affordable and comprehensive. All subsequent contact has also been on par with that initial phone call.
Hello Kristy-
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having some of the best Customer Service in the industry, as well as helping you with your peace of mind for the next bump in the road.
Please, don't hesitate to contact us if you need anything else.
Reviewed April 19, 2017
I am April **, I've been a customer with CarShield for just a few months now and honestly I have enjoyed doing business with all of the representatives. No matter what type of questions I have there's always a professional at CarShield to get my questions answered and concerns reassured. Thank you CarShield!
Hi April!
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped answer any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed April 18, 2017
We made the call for roadside service. They answered our call promptly. Gave us a reference number and instructions on what we needed to do. All went well. The company returned our call with the information we needed to know. The truck was towed. The company was paid.
We are so pleased to hear that you've had no issues getting your repairs completed, as we expect.
We pride ourselves in working with some of the best administrators in the industry; which allows us to provide customers, like you, with peace of mind.
Thank you for taking time to review CarShield. Please let us know if there is anything else we can do for you.
Reviewed April 17, 2017
Received a call from CarShield. I wanted to know my options. I can think about it and see if I want to become a customer. The pushy salesman wouldn't take no for an answer so now they lost me as a customer. Do yourself a favor. Let people decide when to sign up on their own time. Don't push them... Dumb.
We do apologize in advance if you were treated in a manner less than professional and courteous when you called into our office. We train each of our agents to be professional, kind and polite at all times.
Our Quality Assurance Team has been advised to listen to the call you made to the office on 4/17/17.
Please be assured, we do not take these matters lightly and appropriate action will be taken should we find the allegations true.
We have taken you off our mailing and calling lists. You should receive no further contact from our company.
Best Regards,CarShield
Reviewed April 14, 2017
I called to cancel my order and the customer service was very helpful. She wanted to know if there was anything she could do to change my mind and made several suggestions. When I told her that I hadn't changed my mind she took care of the cancellation immediately. She was very helpful.
Hello Michael-
Thanks for reviewing CarShield! We are so pleased to hear you've had a great experience with our Customer Service Department!
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed April 14, 2017
I'm a new customer to CarShield and have not had a reason to use your service as of yet, but I can say when I was setting up my service contract the person who explained it to me seemed very knowledgeable and was very helpful in answering my questions, I look forward to having a happy driving experience with CarShield behind me.
Hello Howard!
Thank you for reviewing CarShield! We are pleased to hear that you've had a great experience with Us. We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed April 14, 2017
Great experience with customer service when they help me with my payment plan. I have not had to use my plan yet but love the customer service. Customer service is key in life. Without great service they would CarShield would not have me as a loyal customer. I will continue to use the service long as I continue to keep receiving the great service that I have received so far.
Hello Amanda!
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed April 13, 2017
Cancelling due to reduction in income - You are the best. I will be back for sure. Your representatives are so polite and informative. You provide the best service and I appreciate you. I will be back when I have increase in my income. Thank you for offering to work with me on my situation.
Hello Bernia!
Thanks for reviewing CarShield! We are so pleased to hear you've had a great experience with our Customer Service Department!
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed April 13, 2017
Lost original packet. Needed another packet to keep in glove compartment in case it is ever needed. Customer service agent was very helpful to me. I would like to recommend this company to anyone that needed the kind of extended warranty on their vehicle.
Hi Helen!
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed April 13, 2017
Pleased with value and non high-pressure sales pitch from reps. Were knowledgeable and courteous. Did speak to another business prior that was unfavorable --- when I said I wanted to speak to my dealership, I was cut off very quickly. They also helped me to find a payment date that worked for me.
Hi Sallie!
Welcome to CarShield! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in having one of the best teams in the industry & are so pleased to have been able to assist you in your purchase.
Thanks for taking the time to review us.
Please let us know if there is anything more we can do for you.
Reviewed April 13, 2017
I've been with CarShield for a year and three months now and my experience with them has been good. However, I wasn't sure if they'd get us a rental or not, or if they would pay for it. Their rep was very courteous and nice. He explained everything to me, but I've never gotten the paperwork for it and nobody would give what's the coverage on it. One time, I called their customer service and they told me to go to a dealer. So, I took the car to the dealer and when I got to there, we called them again. But they said to call them on the landline so they can make sure, because they don't want fraud, and that was cool. They took care of my claim, paid the bill and their service was good. Overall, CarShield has been very valuable and my experience with them was outstanding. I like CarShield and I recommend it to people.
Hi Terry!
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped answer any questions you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed April 12, 2017
I was very happy that customer service worked hard to find a plan that would work for me. They explain just how plan works and if I was to have any future problem making payment just let them know in advance. They will be able to work with me.
Hi Brenda!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed April 12, 2017
I know I needed an auto warranty and since I liked what CarShield had to offer, I decided to sign up with them. When I called, the lady rep that I talked to wouldn't take no for an answer. She kept me on the phone until we did it but she was really nice. If you bought a car, the transmission, motor and anything could go wrong. I'm glad there's nothing wrong with mine now because they got that taken care of when I recently filed a claim for my oil pump and timing chain tensioner. The mechanic did a good job. They told me they had Channellock which is a tool known for this situation and everything worked out right. Then, the mechanic called me and told me my car was ready. They get the job done.
As for CarShield, they know what they're doing. I like that they get you with the dealership and a licensed mechanic and they got the right equipment to check your vehicle with and it could tell you what's wrong with it. Even if I have no repair, I'm still satisfied because I know if I do have some repairs, they will be taken care of. This is why I've already recommended them to a couple of people who were asking me about it.
Hello James!
Thank You for the compliment!
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed April 11, 2017
Answers phone quickly and is very knowledgeable and caring. Hoping to extend coverage to other cars in the family. Comprehensive coverage for older cars that are worth insuring for additional time and mileage. Cost of repairs today are gruesome and can make or break fixing a car that is still worth fixing.
Hello Stephan-
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed April 7, 2017
Great people to work with, would not prefer another company. Would refer this company to my friends and family. They work with you to give you the best price in town. They also provide good car warranty coverage at a reasonable cost.
Thank You very much for the compliment!
Thank you for taking the time to review CarShield. We appreciate your feedback and support.
If there is anything else we can assist you with, please don't hesitate to give us a call.
Reviewed April 6, 2017
Called about coverages for one vehicle and after speaking with Troy ** and his supervisor and going over everything I decided to cover 2 additional vehicles. Amount for coverages was very reasonable. Now waiting to see if all promises come true. Thank you.
Hello Joseph!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed April 6, 2017
It was a helpful and pleasant experience. I was offered an economical plan that was easy to understand. The agent I spoke with was knowledgeable and courteous. I wasn't planning on buying a new service contract but frankly I was given an offer I couldn't refuse.
Welcome to Carshield!
We pride ourselves on bringing peace of mind to our customers through their vehicle service contracts.
Thanks for your review and support Mr.Widzga! Let us know if there's anything else we can do for you!
Reviewed April 6, 2017
The two Gentlemen that I spoke to on the phone were very kind and helpful and gave me a Great deal for my car coverage. I will surely recommend CarShield to anyone who does not have car coverage. You never know when you will need it.
Hello George!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed April 6, 2017
Very good, the person I talk to seem very professional. And very polite and answer all my question very well. And explain the policy in very good detail. And so far everything he said he would he has done. To me that means a lot to me.
Hi Mario!
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having one of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
If there is anything we can do for you, please give us a call. We'd love to help!
Reviewed April 6, 2017
Best experience I have had with a car agency. With my business management and marketing degree I was highly impressed by how this company trains their employees. My only concern was the letter; it needs a logo to represent the solid company.
Thank you for taking the time to review CarShield. We appreciate your feedback and support.
If there is anything else we can assist you with, please don't hesitate to give us a call.
Reviewed April 5, 2017
I was irate due to my transposing the monthly payment with the down payment. Jennifer in customer service was calm, kind and professional in aiding me to correct my line of thinking. That may sound painful, but Jennifer made it a very pleasant experience. Thank you, Jennifer.
Thank you for reviewing CarShield! We are pleased to hear that you've had a great experience with Jennifer. We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed April 5, 2017
We are very happy to have the found the Car Repair Warranty. We will not have to worry or be stressed out if our Lincoln MKX breaks down. We just take it to the dealership and have the repairs done. Nothing to worry about. We are so very relieved to have been so fortunate to get our car warranty with Car Shield. We are very thankful and blessed. We would very highly recommend Car Shield Warranty to anyone and everyone.
Hello Brenda!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
If there's anything you need, please give us a call.
Reviewed April 4, 2017
The representative was outstanding. He answered every one of my questions with all the information that I needed in a very courteous and professional way. I would certainly recommend the use of CarShield to friends and family. I was very satisfied with my inquiry experience.
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having one of the best Customer Service Departments in the industry.
If there is anything we can do for you or a friend, please give us a call. We'd love to help!
Reviewed April 4, 2017
I’ve had auto warranty for quite some time. I still got two years to go on it. During a claim I called them and then I took the car to the garage and then they called to refer it. Everything went fine and I would recommend.
CarShield appreciates you support! Thank you for taking time to review us.
We are pleased to hear your service contract has helped alleviate unexpected repair costs, as we expect it to do.
We pride ourselves in having some of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
Please, don't hesitate to contact us, should you be in need.
Reviewed April 4, 2017
I called in today to move a warranty into my name. I was expecting a long, drawn-out ordeal - possibly one that would not be resolved with one phone call. I was also expecting to pay $75. Instead, I found out that since my Dad bought the warranty, I did not owe any money at all! The process took about 5 minutes. I could not believe it! I will definitely recommend CarShield to my friends. When I got off the phone, I immediately called my Dad and told him that he had purchased a product from a stand-up company. He was very pleased. Thanks CarShield!
Welcome to CarShield! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in having one of the best Customer Service teams in the industry & are so pleased to have been able to assist you with your transfer.
Thank you for taking the time to review us and the awesome compliment!
Please let us know if there is anything more we can do for you.
Reviewed April 3, 2017
I had purchased extended warranty on 4/2/2017. I review my vehicle purchase documents and realized that I had already purchased an extended warranty. I called customer service 4/3/2017 to cancel the purchase. The customer service person was professional and very helpful with the matter. Thanks again!
Thanks for reviewing CarShield! We are so pleased to hear you've had a great experience with our Customer Service Department!
Even though we are sad to see you go as a customer, we hope you do keep us in mind for the future.
Please, give us a call if we can do anything more for you.
Reviewed April 3, 2017
Very helpful, patient and polite. No waiting time to speak with customer service. The rep was very understanding. They were able to resolve my issues in one friendly fast call. I would recommend CarShield to my family and friends. They are easy to work with.
Hello Erin!
Thank you for reviewing CarShield. We are pleased to hear that our specialist was able to help you with any issues or concerns you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed April 1, 2017
This lady was very kind and helpful. Need more people like her. I could understand her. She was clear and helpful and explained all my questions and no doubt that if she couldn't answer she would find someone that could help me. Made me feel like sending all my friends your way.
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having some of the best Sales Representatives in the industry, as well as helping you with your peace of mind for the next bump in the road.
Please, don't hesitate to contact us if you need anything else.
Reviewed April 1, 2017
Extended warranty for two vehicles. Great customer service, answered every question I had. Worked through several things. Had to put on hold twice to call my wife so she knew details and talk to her about our plans. I will let others I know, friends and family know to do the same with you. It was a plus when I gave the radio code Mark Levin and received a savings. Thank you.
Hi Allen!
Welcome to CarShield! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in having one of the best teams in the industry & are so pleased to have been able to assist you in your purchase.
Thanks for taking the time to review us.
Please let us know if there is anything more we can do for you.
Reviewed March 31, 2017
My conversation was completely taken care of on the phone! Very professional & polite! Jessie did a fantastic job answering all the questions I ask! I appreciate being able to talk to a real person, plus handling everything I wanted!
Thank you for reviewing CarShield. We are pleased to hear that Jessie helped resolve any and all issues or concerns you had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed March 31, 2017
I don't have much to say cause I just signed up a couple of days ago. I had to call customer service to check my email and everything was corrected right away, so far I'm satisfied with professional service. I will spread the experience with family and friends about CarShield.
Hello Lamont!
Welcome to CarShield! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in having one of the best teams in the industry & are so pleased to have been able to assist you in your purchase.
Thanks for taking the time to review us.
Please let us know if there is anything more we can do for you.
Reviewed March 30, 2017
Today, I received a letter in the mail from CarShield. So, I looked on the internet to see if they were legit and I put in for a quote. They gave me one quote, it wasn't feasible for me. So, the first rep got assistance, and he came up with a better plan. EXCELLENT SERVICE... HIGHLY RECOMMENDED!!!
Welcome to CarShield! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in having one of the best teams in the industry & are so pleased to have been able to assist you in your purchase.
Thanks for taking the time to review us.
Please let us know if there is anything more we can do for you.
Reviewed March 30, 2017
People were very helpful. They got me a good plan for a good price and got the down payment and monthly payments where I could afford them. They were easy to talk to and answered any questions I had. They explained everything where I could understand it.
Hi John!
We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
Your review will continue to help us improve and grow as a company. We appreciate you!
Please let us know if there is anything more we can do for you.
Reviewed March 30, 2017
I called to get another copy of my warranty. Called the number I have on my bank statement and was then given a number to call my agent. Both ladies were extremely friendly and very helpful. All Customer Service should take notes from your company. Fortunately I haven't had to use the service, but it's great to know that I will be covered. It's very reassuring. Thank you!
Thank you for taking time out of your busy schedule to review CarShield.
We appreciate your kind words & are pleased to know that our Customer Service Team has taken care of your needs and answered all of your questions, as expected.
If there is anything we can do for you, please don't hesitate to give us a call!
Reviewed March 30, 2017
My experience with CarShield concerning the issue I inquired about was handled in a very professional manner and the representative went above and beyond making sure that my concerns were addressed which satisfied me at the end of our conversation. Excellent job.
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having one of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
If there is anything we can do for you, please give us a call.
Reviewed March 25, 2017
The air conditioner unit quit cooling. He replaced the sensor and added coolant. Thankfully this seems to be correcting the problem. Was very pleased with the ease of use and compliance of coverage. Mechanic said the coverage was even better than the original truck policy.
Dear Charles,
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed March 24, 2017
I was trying to get an auto warranty 'cause after so many years, I wanted something to keep my vehicle up. I saw CarShield's commercial on TV and the warranty seemed good. However, I didn't know about the price until I called them. Their rep was good and he went all way with everything such as the procedure with it. He told me about the plan and worked one out for me as well as got the payment down low so I could afford to get it. When I filed a claim, I used my own mechanic. He called and talked to CarShield over the phone and they settled everything.
Hi Jacqueline!
Thank your for taking a moment to share your experiences with us! We value each and every source of input provided to us. This input helps us to continue to grow & develop as a company.
We are pleased to hear your service contract is working in your favor, as we expect, protecting you from costly repairs.
If there is anything else we can do for you, please don't hesitate to give us a call!
Reviewed March 19, 2017
Received a letter stating that my warranty was expired. I called to get some information and to get an understanding of the letter. The gentleman went on to give me information about the warranty. Asked for my information and cc. I thought my current warranty was expired but it's not. I expressed that it was a lot of money and I wasn't sure. He went on to say that I could do that down payment and he will send me the contract so I can have time to think about it. I called back the next day wishing to cancel the contract and get the full refund. But when I did, they hit me with more information and lowered the payments.
After I explained that I am unable to pay any of those, they told me that I had to wait to receive the contract and call back to cancel and receive my refund. I understand it's a business and the company is trying to make sales but when I say I can't afford it, "I CAN'T afford it!" If I am unable to cancel and receive my refund, I will be taking further actions because that's just unacceptable. Pushing people, using scare tactics to make money. Especially after I said many times that I can't afford it.
Reviewed March 17, 2017
The customer service department are very helpful and understanding. Very pleased with the quality of care they give in meeting the customers needs. I would recommend CarShield to others. I appreciate the time they took to work with me on monthly payments and to ease any doubts I had about the company being a scam.
Hi Gabrielle!
Welcome to the CarShield community! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in only working with the highest rated administrators in the industry and we look forward to working for you in the future.
Thanks for taking the time to review us.
Please let us know if there is anything more we can do for you.
Updated review: March 21, 2017
Shelby at CarShield contacted me and issued a full refund. The informed me, "we at CarShield have little to no control over the claims process or the administrators' decision regarding what is or is not "pre-existing".
CarShield does care about customer service and they proved it by stepping up. Thank you Shelby for doing the right thing and taking care of my concerns.
Original Review: March 15, 2017
I purchased CarShield Insurance through Omnisure Group, LLC so my 2008 KIA Sorento would have coverage. I was told by the sales person I couldn't make a claim until after a 30 day grace period. Understandable. However, AFTER 30 days, actually around 45 days my check engine light came on throwing a P0016 code which is the Camshaft Position Sensor and Camshaft solenoid circuit. There were some other issues I had checked by the mechanic but this was the main one. After the mechanic did a check and contacted the insurance company, they were told everything they found was "Pre-Existing" and wouldn't cover anything. I promptly cancelled the insurance with an agent and they informed me I would get a full refund.
I received the downpayment of $295.00 after a couple weeks. Then, I received a check for $35.28. I contacted CarShield and asked about this. They informed me the payment was pro-rated after 30 days from starting the policy. This is how I see this convenient loophole for CarShield: After purchasing the policy, there is a 30 day grace period where you cannot use the insurance. After 30 days, your payments are pro-rated. A customer will not find out how the coverage will be evaluated until after the 30 day grace period. So, this means everyone will have a pro-rated refund because they won't know how bad the insurance coverage really is. Be aware! READ THEIR CONTRACT about your coverage and make damn sure you understand based on what you read, NOT what their salesman promises you.
Mr. Denton,
We are pleased to have reached a reasonable resolution with you and are sorry for the troubles you have faced.
Although we are sorry to see you go as a customer, we wish you nothing but the best.
If you are ever in the need for another vehicle service contract, please keep CarShield in mind. We will be more than happy assisting you in the purchase.
Our best regards,CarShield
Reviewed March 15, 2017
Called and spoke to Gus. Explained I wanted an idea about cost of their policies for our Dodge Caravan. I said I would have to discuss with my husband before decision made. He gave me a quote. I said I wasn't sure we could afford and he asked me to hold. Chase came on the line and as we bought it new there was a slight adjustment. He asked for credit card or debit. I again explained I couldn't without talking to my husband. He said he'd hold for me to call him. I said I couldn't contact him at work and I had been honest up front that I couldn't do right now. Then he said could I tell him when my car would break down and I said it was in my drive.
He kept on asking things like that or giving me statistics and I said not now many times. He got angry for my interrupting him. I didn't feel it was getting anywhere and at this point wasting both our time (didn't say that to him). I said, "Ok talk". He said I was being rude, goodbye and hung up. Commercials are playing here several times a day and I thought it might be a good idea. Even when I said I was sure his wife wouldn't make a $4000 commitment without talking to him he corrected me and said "No it was $3500" and started telling me about the cost of mechanics. Ignored the question and started in again. Gus explained all that was covered clearly and now I had a price. That's all I wanted. I even asked if there was a # I could call him back and he said no. I explained I was going to call this evening or tomorrow am to give answer one way or the other. I will not be bullied or pushed into a decision by anyone. I called them!!!
Mrs. Sturms,
Thank you for taking a moment to share your experience with us. We strive to learn from every source of input and appreciate your opinions. This call has been sent to our Quality Assurance Department to be reviewed. Re-training and/or other repercussions will be given to the representative if we deem it necessary.
We are sorry to hear that your experience was less than satisfying. We hope that you are able to find a coverage that fits your needs.
If there is anything we can do to help you in your search, please don't hesitate to give us a call.
Thank you again for your time.
Reviewed March 9, 2017
I just blew my engine and CarShield paid for it. They were quick on the ball and things happened immediately. Their certified vehicle protection specialist explained all the benefits and then they worked with the mechanic. Unfortunately, my car got broken into at the mechanic's and he said he didn't have insurance to pay for that. Still, that wasn't CarShield's fault. I understand my warranty will continue until the time it was originally going to run out and I'm very happy with Carshield.
Ms. St. Cyr,
Oh wow! It's unfortunate to hear that your vehicle was vandalized at the shop during repairs! What a frustrating time!We are glad however, to have helped rid you of some of the stress by paying for the covered repairs.
If there is anything more we can do for you, please give us a call.
Reviewed March 8, 2017
I'm new to your company and haven't needed to utilize the services as yet, so I do have any comments to make about the level of service when I do need to use the coverage. The person that helped me when I took out the policy was very cordial and answered all of my questions. I referred to my notes dated 12/9/16 and I spoke with someone named Steve who was quite helpful. I used a credit card, paid in full, and also received a confirmation no., and my ID number/policy no. Steve complied with everything I asked of him.
Ms. Johnston,
Welcome to CarShield! We are pleased to provide you with peace of mind for the next bump in the road. Thank you for entrusting us with the protection plan for your vehicle.
We pride ourselves in having one of the best teams in the industry & are so pleased to have been able to assist you in your purchase.
Thanks for taking the time to review us.
Please let us know if there is anything more we can do for you.
Reviewed March 7, 2017
I had filed a claim with CarShield and this was handled by my dealer Northwest Chevrolet. The amount of coverage on that particular claim was a little over $1,000. It was taken care of very good. I'm very satisfied, overall.
Mr. Lyon,
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed March 5, 2017
I have a very nice experience with CarShield. I've been dealing with them for years and I like them.
Hello Tammy!
Thank you for taking time out of your busy schedule to review CarShield.
We appreciate your kind words & are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.
Thanks for your support!
If there is anything we can do for you, please don't hesitate to give us a call!
Reviewed March 4, 2017
I went to pick up my car from the dealership where we had it fixed and they said I owed $1400. I went in expecting to pay nothing. At that time, there was some confusion because some checks were sent to us instead of the dealership. We cashed the checks and that created some problems. I had to pay and so that night, I called my insurance company and they started dealing with it. It took just a couple of weeks and it got taken care of. Between what my car insurance and the service contract paid, I didn't end up paying very much. The service was good and despite the glitch on both ends, it turned out fine.
Hello Kathy!
Sorry to hear there was some confusion during your claims process. We are glad everything was worked out.
We appreciate your business & support. We pride ourselves in working with some of the best administrators in the industry; which allows us to provide customers, like you, with peace of mind.
Thank you for taking time to review CarShield. Please let us know if there is anything else we can do for you.
We look forward to working with you again in the future.
Best Regards,CarShield
Reviewed March 3, 2017
I specifically started my account for this review. I have yet to do business with this company other than receiving multiple letters saying that I "have not contacted us (CarShield) to have your vehicle service contract activated" and that "my factory warranty has expired." This along with the envelope having a "Personal and Confidential Open Immediately" notification on the front and there being an account number on the letter, I have never had an account with them. The fun thing with all of this is that I just sold my vehicle after having it for only one year and I bought it brand new. Let's add on to it that it had less than 14,000 miles on it and it was a diesel truck, which gets a rather lengthy warranty.
The main issue I am addressing is the company is trying to put up a facade about warranties and scare people into buying them. When I called about removing me from any type of contact list the individual tried to ply for more information and find out what my new vehicle was after I just told them I bought a brand new car. If it's brand new, I don't need an extra third party warranty. The employee was nice enough, thought being nice does not cover up for the scare tactics of expired warranties and possible large bills. I wish I knew who sold them my info so I could review them as well but that's the way the cookie crumbles. Again this review is not based off of actual services provided but rather their misleading marketing campaigns which I find to be reflective of any business.
Mr. Merson,
I am sorry if our mailers have caused you any inconvenience. We have taken you off our calling and mailing list.
Please be advised our mailers are intended to inform consumers that if their factory warranty has expired, the consumer will be responsible for all future repairs. The sooner you're able to protect your vehicle, typically the coverage plans available are cheaper and tend to cover more components for a longer period of time.
Once again, we do apologize for the inconvenience. You should no longer receive mailers from our company. However, should you ever find yourself in the need for an extended service contact, please keep us in mind. We would be more than happy to assist you in your purchase.
Best Regards!
Reviewed March 3, 2017
CarShield called me and I signed up with them because of the number of features that they had covered. They automatically get payments from my account. I had some real serious engine repair done last month and they took care of everything. It was a $3,000 job and I only had to pay $289. They came through with getting my truck fixed and so they were pretty good about paying.
However, they need to work on some customer service. When I called them to find out what was going on, they were giving me real short answers. I had to drag answers out of them about what the repairmen were doing to my truck and I even got transferred to about five different people. I asked the last guy I talked to if he has a last name and he said, "Well, I'm the only Troy in the office." I didn't appreciate that because they keep getting my money every month. They also like had the script on me when it was time for them to pay up. Every one of them I talked to was cut and dry.
Hi Jonathan!
Thanks for your review!
We appreciate you bringing your concerns to our attention. We strive to learn with every source of input brought to us. Your review helps us adjust & grow into a better company for current and future customers!
We are sorry your experience was less than exemplary. Thanks for sticking with us! We appreciate your support and continued business.
Please, let us know if there is anything else we can do for you.
Reviewed March 2, 2017
My previous warranty expired and CarShield sent some kind of promotion notifying me that I may need their warranty. Initially, I wasn't going to go with them because the first girl who called me was super pushy and was talking down to me. I called to complain about it and the girl that was helping me out took off a bunch of money and set it up for me a little bit better. So I went with them. Then I had a claim on something and they did it. So far, everything is cool.
Hello Richard,
Thanks for taking a moment to review CarShield.We are so sorry to hear one of our representatives treated you in a manner less than pleasant and professional. That is not acceptable behavior. We will be sure to look into that matter.
However, we would like to thank you for sticking with us and we are pleased to hear another one of our representatives was able to better assist you!
It is great to hear that your vehicle service contract is working in your favor and helped you when you were facing a repair.
If there is anything more we can do for you, please give us a call. We are eager to assist you!
Updated review: March 27, 2017
I have received no calls or mailings from Carshield in the past two weeks, so they appear to have removed me from their contact list. I appreciate this.
Original Review: March 1, 2017
I purchased a new Subaru at the end of 2016, and in early 2017 I received a letter in the mail saying that my service warranty had not been activated. This seemed curious to me, since I remembered receiving something saying the opposite. I checked my important papers, and I indeed had a paper saying that an insurance company was backing my 96,000 mile/10 year warranty.
Okay, so I had two forms that contradicted each other. I called the number listed on the recent mailing, and Carshield explained to me that an extended warranty was available, that it was additional to my current warranty. I asked for information, since it sounded potentially valuable. The man on the phone explained to me that it would provide eight years of additional coverage for a few thousand dollars. I told him that I just couldn't afford that right now, and he went on as if to explain a way to make it work regardless of the cost. But then he mentioned how much the down payment would have to be, and I said that it was too much. I thanked him for his time and said I wasn't interested.
At this point he began to badger me with, "Well, you want to own the car long term, right?" and "What if it breaks down?" I had already said that I couldn't afford the service he was offering, so this came off as extremely aggressive and downright rude. I thanked him again for his time and said firmly that I wasn't interested. As soon as he began the same aggressive line of questioning, I hung up. This was the first time I've hung up on a live person who I called, as opposed to having received a call from a telemarketer.
A few weeks later I received a voice message from a man from Carshield saying they wanted to speak to me about the warranty for my vehicle. I blocked the number. A few days later a woman left a similar voice message. I deleted that as well. Just today I received a small form in my mailbox saying "NOTICE: VEHICLE WARRANTY EXPIRATION," indicated an "immediate response" was required, and that I needed to provide the VIN# and current mileage. My full name and a tracking number were already filled in. Thank you so much, Carshield, for harassing me with downright blatant lies and aggressive tactics.
Mr. Forrester,
Thank you for taking a moment to review our company and bring your concerns to our attention.
Please be advised that your call has been sent to our Quality Assurance Department for review. Should we find the representative was aggressive and/or rude, we will reprimand and re-train the representative, as this is not how we train our representatives to treat customers.
We are sorry our mailers have caused you an inconvenience. We have taken you off our calling and mailing list. Our mailers do suggest consumers give us a call IF their factory has expired. We explain coverage is available through us and to call to activate a service contract.
We have coverage plans available for consumers on all types of budgets. If you're still interested in a service contract, one of our specialists will be willing to work with you and assist you in fitting a plan into your budget.
Reviewed Feb. 28, 2017
I wanted to make sure everything in my car was covered so I decided to avail of an extended auto warranty from CarShield. My interactions with their reps were great. It was very detailed and they were very knowledgeable. When I have a problem with my car, I take it to the dealer. They have a copy of my warranty claims of what's covered and what's not. Then, the dealer will contact CarShield and they will send an adjuster out to inspect and verify the defect. The whole process of submitting a claim was great, too and I have no problem with it.
Mr. Johnson,
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having some of the best Sales & Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
We are pleased to hear your service contract has helped alleviate unexpected repair costs, as we expect it to do.
Please, don't hesitate to contact us, should you be in need.
Reviewed Feb. 27, 2017
I've had my ins for my other vehicle and because of the great service I insured my other vehicle. I hope I don't have to use it. I'm sure if I do it will be a hassle free experience. I am currently using it for my 2010 Dodge Ram 1500 for door locks and A/C.
Hello Ms. Rivera!
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with an extended service contract.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call.
Reviewed Feb. 27, 2017
I was pleased with their customer service. They explained the details with clarity & understanding. I qualified for the premium coverage for a great price. Now that I have extended my warranty coverage I'm worried free of the cost of major repairs.
Hi Mario!
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having one of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
If there is anything we can do for you, please give us a call.
Reviewed Feb. 25, 2017
Their staff is eager to resolve any/all questions or problems that may arise with the vehicle or the contract. The staff is knowledgeable and enthusiastically in all areas of service for their prized customers. I recommend CARSHIELD to and for EVERYONE!
Hey Frank!
Wow! What a wonderful compliment! Thank you!
We, at CarShield, are eager to help all of our customers purchase a great level of coverage at an affordable rate. It is important to keep your vehicle protected & to protect your budget from expensive repairs!
We pride ourselves in having one of the best teams in the industry & are so pleased to have been able to assist you in your purchase.
Please, if there is anything at all we can do for you, don't hesitate to give us a call!
Reviewed Feb. 25, 2017
Very friendly and wanted to have a business relationship with me. Those are very important to me so, I'll be recommending CarShield to others. The coverage is very good and, in my case, very necessary. I really like the service provided by CarShield.
Hi Mr. Morgan!
Thanks for taking a moment to review CarShield! We are so pleased to hear you are satisfied with our company, as we expect.
You are so right in stating coverage is very necessary, not only for your vehicle, but for all vehicles! On average, repairs can either cost you an arm & a leg or they can nickel & dime you to death! Either way, they're expensive!
That's why our highly-trained, licensed and friendly representatives will go above and beyond the call of duty to help you and your loved ones protect your vehicles and budget.
We are so happy to have you on board with us, John. We look forward to helping you out in the future.
Please, give us a call if there's anything we can do for you!
Reviewed Feb. 25, 2017
The customer service representatives are very knowledgeable and understanding. I am telling all of my friends about CarShield. It's great having peace of mind. I am so happy that I was able to find this amazing company. Other companies wouldn't accept my vehicle because of the mileage but CarShield did and I am glad.
Hi Joanna!
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having one of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
If there is anything we can do for you or a friend, please give us a call. We'd love to help!
Reviewed Feb. 22, 2017
I have a vehicle that needs an extended warranty so I got one from CarShield. I filed a claim with them the week before last and it has been resolved.
Hello Mr. Thomas!
We pride ourselves on bringing peace of mind to our customers through their vehicle service contracts. We are pleased to see your contract is helping you by alleviating the cost of unexpected repair bills.
Thanks for your review and support Mr. Thomas! Let us know if there's anything else we can do for you!
Reviewed Feb. 21, 2017
They were willingly to call back me regarding to previous experience with CarShield. The Customer service representative was very good support to my policy. Car Shield help prove me with a new radiator due to a blown radiator from the Hyundai Dealership at Greenville, SC. I will continue to keep the policy until the engine and transmission fails or whenever the car is total.
Mr. Berganza,
Thanks for reviewing CarShield! We are so pleased to hear you've had a great experience with our Customer Service Department & have had help alleviating the expense of a repair bill through the Claims Department.
We are happy to help length your car's longevity, and please, keep in mind--- your engine and transmission are listed as coverable components-- so you can keep your car running, even if the engine or transmission fail. That's exactly why we are here for you!
Please, give us a call if we can do anything more for you.
Reviewed Feb. 21, 2017
CarShield sent me something in the mail and I went from there. As far as working with them, they were awesome. I have not much to do on my end, I just take care of the money and I'm good. I love my warranty.
Hello Dustin!
Thanks for reviewing CarShield! I'ts great to hear from you!
We are so happy to hear that your vehicle service contract has been working in your favor. Repair bills can be extremely costly! Even the small repairs can nickle and dime a person broke! We get it! That's exactly why coverage is so important! Thank you for entrusting us to be on your side; to protect you budget & your vehicle.
We are pleased to partner with your administrator and give you peace of mind for that next bump in the road.
Please let us know if there is anything else we can do for you!
Reviewed Feb. 19, 2017
I had a notice to check something on my Driver Information Console, which had been previously repaired at another dealer, where I was not pleased in any way. I took my 2013 Volt to my dealer and they found coverable items concerning my right front wheel. My car was repaired in a timely manner.
Mr. Johnson,
Thank you for taking a moment out of your day to review CarShield. We appreciate the feedback.
Hearing from our customers allows us to better current and future customers' experiences. We strive to learn from every source of input. Reviews, like yours, allows us to grow and continue to develop into a better company.
Thank you for being on our team & entrusting us with your vehicle service contract.
If there is anything more we can do for you, please don't hesitate to give us a call!
Reviewed Feb. 17, 2017
I have a very expensive car and it has a lot of very expensive electronics and other things on it. I had a very good experience with CarShield when I had to have something repaired on the car and they paid for it very easily.
Hello Leroy!
Thank you for taking time out of your busy schedule to review CarShield.
We appreciate your kind words & are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.
If there is anything we can do for you, please don't hesitate to give us a call!
Reviewed Feb. 15, 2017
Could not rate experience. Nothing I have had done to car, has been covered by your warranty, brakes, window rotor motor, u-joints. So at this point, you have made a lot of money and it has cost me a lot of money.
Ms. Johnson,
We are very sorry to hear about the issues you've experienced trying to repair your vehicle. That is not what we expect to hear from our customers, especially we set them up with a top-rated administrator.
Being the marketer/seller of the service contract, we at CarShield have little to no control over the claims process or the administrators' decision to approve or deny a claim. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
We do value you and your continued business. Please, if there is anything we can do for you, do not hesitate to contact us!
Reviewed Feb. 14, 2017
Very good customer services and very polite to talk to and they are very friendly. Highly recommended to my friends and to my family members and they do explain a lot about how the plan works. They make me feel like I'm family and people you can trust to talk to. I'm very pleased with this company. Thank you very much.
Ms. Rosa,
CarShield appreciates you support!
We pride ourselves in having one of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
Feedback, like you've provided, helps CarShield continue to learn, grow and better assist current and future customers. Thank you for taking time to review us.
If there is anything we can do for you, please give us a call.
Reviewed Feb. 13, 2017
I broke down in Boston on Say. Evening Aug. 13th and was towed from Andover, MA to Wilmington Ma, since that was the only nearby station open on Sunday and I needed to get to Vermont because my boyfriend had died. I could not get pre-authorization from Omnisure because the office was closed and I need to get to Vermont as soon as possible. So, I paid with a credit card on Sunday August 14th in the amount of $677.10. I needed an alternator ($397.09), belt ($74.99), and new battery ($139.99 with installation). Also on the bill was a battery & electrical check ($24.99). I also paid a $24 towing fee out of pocket for which I received no receipt. I was traveling with my cat and my violin and we were stuck at the side of the highway.
When I contacted Omnisure, they said they could not pay because the work was not pre-authorized but they could have a panel review the case. Jonathan at Omnisure said that even though the case was pre-authorized, I could have it reviewed as an emergency situation. It was extremely important that I get to Vermont as soon as possible as my boyfriend had died and I had to remove my personal items from his home in Vermont quickly. I was happy to get SOME money refunded ($194.85), but no explanation of breakdown was given to me as to how that exact refund was figured. At the very least I believe I should be refunded the remainder for the Alternator part ($397.09-$194.85=$202.24). I understand that a battery and a belt are parts that do on occasion need to be replaced, but had my Alternator not broken, I wouldn't have needed a new battery.
It seems that it is quite a nuisance to not be able to reach Omnisure for pre-approval should one's car break down on a weekend! I had no other number to reach Omnisure other than their regular business number. Thanks for your time and attention. PS if you need to contact FIRESTONE to confirm the work, their # is (I think) 978-658-5660. Also, if you need me to send again the work order and proof of payment to Firestone, please let me know via this email address.
Ms. Thistle,
Thank you for taking a moment to review us. A service specialist will be in touch with you shortly.
Thank you for your patience during this time.
Reviewed Feb. 11, 2017
I received a letter from CarShield on 2/10/17. I opened it in the evening. The letter stated that their records showed that I had not contacted them to have my vehicle service contract activated. This was confusing because I was under the understanding when I bought my car in the fall, that I had already had a protection plan and this had been taken care of through the car dealership. I was afraid that I didn't realize I had to call to activate it. The letter stated that I needed to respond within 5 days. The letter was dated 2/2/17 and I received it on 2/11/17 which was 9 days past when they needed a response.
I was worried about losing my protection plan so I called on 2/11/17 to see if there was anything I could do. When I called I first talked to a woman named Tracy. She started asking me several questions and wouldn't let me get a word in and when I stumbled she said "Don't you know what kind of car I drive?" I started to feel very frustrated with the tone and rudeness of the woman. I was still trying to understand what the letter was about and started asking my own questions which she couldn't answer. She then put me through to another person.
This associate preceded to tell me that they were offering me a protection plan, I tried to explain that I thought I already had one and that I needed to call the car dealership that I bought the car with and that my husband was not home and I needed to talk to him. The associate told me I needed to take care of this today or I would not be protected and why wouldn't I want to pay just a low deductible of $100 instead of thousand of dollars if something happened. I still was not sure if this was the company the car dealership goes through or was I being bullied into a protection plan I didn't need. Then the associate told me that I needed to pay a down payment of $395 today or I would lose the deal. I said I could not afford that and that I needed to check up on what I already had a talk with my husband. He said again I needed to take care of it today because the deal had expired and they were making an exception.
I became upset and he then transferred me to Jeremy ** who told me he could offer me a better deal but it had to be taken care of now and that if I hung up I would lose the deal. He then offered a deal of paying a down payment of $195 with 18 payments of $ 172.11. $3,293 for coverage. I was so upset and confused by this time I didn't know what to do but was scared to lose my protection policy. I just kept being told if I didn't take care of this now I would lose the cheaper deal. At this point I still didn't know if this company was the one my car dealership went through.
I finally gave in and gave over my credit card information and all my car information. I was so upset but didn't know what to do. I told Jeremy ** that my husband would want to call him especially if we find out we already have coverage in place. He gave me his name and number and said I could call anytime between 8-6 and he was there 7 days a week.
After we got off the phone I called the car dealership and confirmed that I indeed already had a protection plan and didn't need the one from CarShield. I called Carshield back immediately to cancel and they told me that customer service was closed and that I couldn't talk to Jeremy ** because he went to lunch. They would not let me leave a message and told me Jeremy ** could not cancel and refund my money. They said only customer service could not help me until Monday.
I strongly feel that I was bullied into this protection plan, they knew I was crying and just kept pressuring me until I consented. I have never felt so much pressure and stress from associates from a company before. I will be calling back on Monday and I was assured that I could cancel and get my money refunded. It is very sad to be treated in such a way. I explained that I could not afford the extra expense, that I needed to talk with my husband and check on my coverage I already had and I just kept being told if I didn't take care of it then they would not be able to offer me the cheaper deal. I certainly hope that Customer Service helps me cancel on Monday and refunds my money. If CarShield's associates can bully me into caving into their demands I can only imagine what they do to the elderly they send these vague letters to.
Ms. Lynk,
Thank you for taking a moment to share your experience with us. We strive to learn from every source of input and appreciate your opinions. This call has been sent to our Quality Assurance Department to be reviewed. Re-training and/or other repercussions will be given to the representative if we deem it necessary.
We are sorry to hear that your experience was less than satisfying. If there is anything we can do to help you in your search, please don't hesitate to give us a call.
Thank you again for your time.
Reviewed Feb. 11, 2017
I called customer service to have payment date changed on Saturday 2-11-2017 at approximately 9:45 am. The representative took care of the my problem with no issue. Keep up the good work. I will recommend CarShield to my family and friends. The customer service and value of your product are second to none. Again thanks.
Dear Valued Customer,
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed Feb. 10, 2017
My car needed some electrical work on my door and my coverage made it very convenient to have it fixed. I even received a phone call from a representative to make sure everything was taken care of and that the work was done right. Thanks for all of your support.
Hey Hansel!
Thanks for taking a minute to review CarShield. Your satisfaction is our top priority.
Receiving feedback from customers, like yourself, helps our company continue to learn, grow and improve our business practices for current and future customers.
Thanks again for providing us with some uplifting and encouraging words. We greatly appreciate your support!
Please, call us if there is anything more we can do for you!
Reviewed Feb. 10, 2017
We had a radiator go bad and it was replaced and paid for without any issues whatsoever. We have also had coverage on another car and our turbo charger went bad and it was also replaced without any issues as well. We have had a very good experience with this service.
Hello Neil!
Thank you for taking time out of your busy schedule to review CarShield.
We appreciate your kind words & are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.
If there is anything we can do for you, please don't hesitate to give us a call!
Reviewed Feb. 10, 2017
CarShield rocks! My air conditioner broke and it was taken care of immediately. Customer service and sales people are extremely polite and professional. I would recommend CarShield to everyone I know. It's not inexpensive, but you get what you pay for.
Hi Guy!
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having one of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
If there is anything we can do for you, please give us a call.
Reviewed Feb. 8, 2017
I had problems with the front axle. I didn't know what it was until I brought it to Banner Chevrolet. I always go to Banner because they have a detail history of all my car repairs. CarShield responded as usual and all of the paperwork and fees were taken care of with one simple phone call. I am glad I have this warranty and I have recommended it to family members, but just won't buy it because they think they could come out cheaper without it. Now, I have had more than one tell me they wish they had listened me when they have a major repair. Thanks for being so helpful with my repairs.
Hello Ms. Christine!
We pride ourselves on bringing peace of mind to our customers through their vehicle service contracts. We are pleased to see your contract is helping you by alleviating the cost of unexpected repair bills.
If your friends or family change their minds, send them our way! We'd be more than happy to help protect their budgets & welcome them to the CarShield family!
Thanks for your review and support Christine! Let us know if there's anything else we can do for you!
Reviewed Feb. 7, 2017
I've had nothing but the most helpful and courteous of representative in my dealings with CarShield. I would recommend them to others. I have yet to have need of my policy, but feel that the price per the coverage was well worth the deal. The sales agent was very helpfully in working with my needs and budget. Thank you!
Hi June!
CarShield appreciates you support! Thank you for taking time to review us.
We pride ourselves in having one of the best Customer Service Departments in the industry, as well as selling for only the top administrators in the United States.
If there is anything we can do for you, please give us a call.
Reviewed Feb. 7, 2017
My original auto warranty didn't cover anything and I had to pay $650 out of pocket. I went on Google and just typed in auto warranty and CarShield was one of the first ones that came up. I got their auto warranty. It's affordable and I've liked it ever since. It's $150 a month and my deductible is only $100. I've already filed two claims with them and it was easy on my part 'cause I don't have to call them myself except the first time. On my first claim, I called them to have the car towed and to see how much that was covered but the second time, it was the dealership who called them.
Hello Lisa!
We appreciate your business & support. We pride ourselves in working with some of the best administrators in the industry; which allows us to provide customers, like you, with peace of mind.
Thank you for taking time to review CarShield. Please let us know if there is anything else we can do for you.
We look forward to working with and for you again in the future.
Best Regards,CarShield
Reviewed Feb. 4, 2017
My 2010 Nissan Armada Needed to have two window motors replaced in the two back windows. Windows were moving up and down very slow. The new motors were installed and now the back two windows are moving up and down at normal speed. Thanks.
Ms. E****,
Thank you for taking time out of your busy schedule to review CarShield.
We appreciate your kind words & are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.
If there is anything we can do for you, please don't hesitate to give us a call!
Reviewed Feb. 3, 2017
My wife took my F-150 truck to the dealer to get the power seat repaired and the power mirror adjustment repaired. The dealer made the repairs in a timely manner. The deductible was $100,00. The entire bill was over $500,00 and was paid by CarShield. Very satisfied with the service.
Mr. W*****,
Thank you for reviewing CarShield. We appreciate your feedback.
Repair bills can be extremely costly! Even the small repairs can nickle and dime a person broke! We get it! That's exactly why coverage is so important! Thank you for entrusting us to be on your side; to protect you budget & your vehicle.
We are pleased to partner with your administrator and give you peace of mind for that next bump in the road.
Please let us know if there is anything else we can do for you!
Reviewed Feb. 3, 2017
I called CarShield on Friday 2/3/2017 at 4:31 pm CST (22 minutes in length), in regards to a notice I received in the mail, informing me that my vehicle service contract has not been activated. Unaware of what this meant, I inquired, and the gentleman (supervisor?) I was transferred to proceeded to explain the various warranty coverage options that were available. After listening to him, I politely thanked him but declined his offer due to my existing financial obligations. Prior to the call, my intention was simply to inquire about the notice, not to sign up for any kind of warranty. I explained to him multiple times that I cannot afford the service at this time.
He then offered me multiple slightly less-expensive options, to which I graciously thanked him, but he still wouldn't take no for an answer. He kept explaining to me that the cost of an unexpected car repair would far outweigh the monthly payments for the warranty, and that I would essentially be silly to pass it up. I respectfully declined multiple times, in rebuttal to each of his offers, but he remained adamant in his goal and would not back down. Ultimately, I explained to him that this is a personal decision and I do not feel comfortable moving forward at this time. Instead of accepting my answer, he repeatedly antagonized me for not seeing it his way. Although he is very knowledgeable about the services offered, I made it very clear that I did not want to agree to any services, and I thanked him for his time.
To this, he fought even harder to pressure me into a deal, and his tone transitioned from warm and understanding to very hostile subjective. He seemed personally offended that I wouldn't accept his deal. I told him that I felt like I was being personally attacked and pressured, and he repeatedly denied this as his intention. I explained that I did not have to justify myself to him, and although I remained calm and professional throughout the entire phone call, I couldn't help but feel like he was trying to reel me in to meet his quota. I did not feel like his efforts had my best interest in mind.
This interaction left a very bad taste in my mouth and I will never be doing business with CarShield in the future. I will never recommend this company to anyone. As someone who has worked in customer service her whole life and who has developed an incredible amount of patience and tact, I have learned that whether you agree or disagree with a customer/prospective customer, it is your job to remain professional and provide that customer with optimum respect and courtesy, no matter what (for the most part).
I was not treated with this kind of care. Instead, I was made to feel judged and victimized, although I demonstrated my ability to remain respectful and professional. I have never experienced an interaction with a business like this before (much less with someone at a supervisor level), and was in shock at the treatment I received. I stayed on this call 22 minutes (as long as I could take) before I finally hung up. It was absolutely horrible. The only reason why I gave CarShield 1 star is because the system requires a minimum of 1 in order to submit the review.
Ms. Orozco,
Thank you for taking a moment to share your experience with us. We strive to learn from every source of input and appreciate your opinions. This call has been sent to our Quality Assurance Department to be reviewed. Re-training and/or other repercussions will be given to the representative if we deem it necessary.
We are sorry to hear that your experience was less than satisfying. We hope that you are able to find a coverage that fits your needs.
If there is anything we can do to help you in your search, please don't hesitate to give us a call.
Thank you again for your time.
Reviewed Feb. 3, 2017
I have not used it so I feel I can not give a true review. I can only say I am satisfied with buying this coverage to know that if anything happened I have protection and I will not have some big bill on my own.
Ms. Eva,
Welcome to CarShield! We are pleased to have you join our community of consumers whom understand the importance of protecting their budgets and their vehicles with extended service contracts.
Although we would never wish for you to have to face a breakdown, we are pleased to help alleviate the cost of covered repairs and bring peace of mind to you when the inevitable happens.
If there's anything you need, please give us a call. We're here to work for you!
Reviewed Feb. 3, 2017
I have no problem with my warranty coverage. I am very please of how Mr. Jeff explains the concept of having this great warranty that I have and I recommend anyone to have this type of coverage. It is worthy in the end. Thank you for your attention.
Ms. Linda,
Thank you for taking a moment to review CarShield. We are pleased to see our representatives have adequately explained the coverage, as expected.
We pride ourselves in having one of the best customer service teams in the country. It is important to us that we set you up with one of the top-rated administrators in the industry, providing you with peace of mind for the next bump in the road.
If there's anything else that we can do for you, please don't hesitate to call.
Reviewed Feb. 1, 2017
Had a wheel bearing go bad caused differential bearing to go as well. Differential bearing was replaced with warranty coverage at a local garage without issue. My only concern was that the housing is not covered as well thus leaving play with the new bearings. I know this will cause it to wear out the differential bearing as well as the wheel bearing due to excessive amount of play in the drive axle now.
Dear Valued Customer,
Thank you for taking time out of your busy schedule to review CarShield.
We appreciate your kind words & are pleased to know that your vehicle service contract is taking care of your repair needs, as expected.
If there is anything we can do for you, please don't hesitate to give us a call!
Reviewed Jan. 31, 2017
We are pleased with the ext warranty for our 2011 Dodge truck. Hopefully we won't have to use it, but it looks like a good one if we do. As with any warranty of this type, I encourage anyone to keep up on regular maintenance.
Dear Valued Customer,
Thanks for your support and review! We are happy to help you keep your car covered & protect your budget from expensive repairs.
If there's anything we can do for you, please don't hesitate to give us a call!
Reviewed Jan. 31, 2017
Everything went great. Have no complaints with the service I received. The place Hodge Ford contacted the warranty place and they consented to pay for the work. I paid my deductible and they took care of the rest. I am very pleased with this company and the way they handled this situation.
Dear Valued Customer,
We are so pleased to hear that you've had no issues getting your repairs completed, as we expect.
We pride ourselves in working with some of the best administrators in the industry; which allows us to provide customers, like you, with peace of mind.
Thank you for taking time to review CarShield. Please let us know if there is anything else we can do for you.
Reviewed Jan. 31, 2017
My car was showing that my coolant was low and adding coolant only lasted a day or so. Took car in to be checked and found the water pump was not working properly. My mechanic called into CarShield and the repair was handled expeditiously.
Dear Valued Customer,
Thanks for reviewing CarShield!
We pride ourselves on bringing peace of mind to our customers through their vehicle service contracts. We are pleased to see your contract is helping you by alleviating the cost of unexpected repair bills.
If there's anything more we can do for you, please give us a call.
Reviewed Jan. 31, 2017
My family was getting ready to move from GA to CA and our VW CCs fuel pump went out. Our claim was paid in one business day and we were ready to go. The next month her water and coolant system had a leak in it. This claim was paid in a reasonable amount of time. I am very happy with the service that I received from CarShield.
Dear Valued Customer,
Thank you for taking time out of your busy schedule to review CarShield.
WOW! Two repairs in one month! We are happy we were able to help you protect your budget & vehicle from those expensive, unexpected repair bills.
If there is anything else we can do for you, please don't hesitate to give us a call.
Reviewed Jan. 30, 2017
I had to have some major repairs done to my SUV, I had a great experience. Even the dealer mentioned that CarShield was a good protection company. The repairs were diagnosed and CarShield was very accommodating. They were able to work with the dealership to make the necessary repairs.
Dear Valued Customer,
We are so pleased to hear that you've had no issues getting your repairs completed, as we expect.
We pride ourselves in working with some of the best administrators in the industry; which allows us to provide customers, like you, with peace of mind.
Thank you for taking time to review CarShield. Please let us know if there is anything else we can do for you.
Reviewed Jan. 27, 2017
Very helpful with my account. Has helped me to stay updated about anything I need to know. Very friendly and professional and knowledgeable. Great service. Have a few problems with my finances and agent has always helped me work it out. Also had questions about my service agreement and agent was able to solve all my issues.
Dear Valued Customer,
Thank you for reviewing CarShield. We are pleased to hear our associates and specialists have helped resolve any and all issues or concerns you have had.
We pride ourselves in having one of the best customer service teams in the industry! Feedback, such as yours, helps remind us that the customer comes first.
Thank you again for your time. Let us know if there is anything else we can do for you.
Reviewed Jan. 27, 2017
The agent was very courteous and friendly. I recommend this service to all my co-workers, friends and family. It is a very good peace of mind and security. I also like the fact that this coverage is transferable to another car if you should trade in your current car.
Dear Valued Customer,
Thank you for taking a moment to review CarShield. Your input helps us to grow and develop into a better company for current and future customers.
We pride ourselves in having a company-wide, customer-focused mentality. When we receive feedback like yours, it reminds us that we are doing the right thing.
Thank you again for your input & please, let us know if there is anything else we can do for you!
Reviewed Jan. 27, 2017
When I called to sign up, Mark, the customer service agent was extremely courteous and helpful. He did not mind me asking as many questions as I did. He also did not pressure me to purchase and for that I do appreciate.
Dear Valued Customer,
Thank you for taking the time to review CarShield. We appreciate your feedback and support.
If there is anything else we can assist you with, please don't hesitate to give us a call.
Reviewed Jan. 26, 2017
ONE CLAIM - NOT COVERED. Vehicle Environmental Control Failure (Intermittent) is not covered by company policy. Note: Environmental Control Panel was suspected and changed (less than $350), yet erratic temperature control failure persists - manufacturer's schematics failed to show complete power distribution to aid troubleshooting of vehicle cabin environmental control system.
Dear Valued Customer,
We are very sorry to hear about the stress you endured during the claims process. That is not how we expect our customers to feel when we set them up with an A Rated, BBB Accredited administrator.
Being the marketer/seller of the service contract, we at CarShield have little to no control over the claims process or the administrators' decision to approve or deny a claim. We are, however, always willing to explain the coverage details or help you with any of your Customer Service needs.
We do value you and your continued business. Please, if there is anything we can do for you, do not hesitate to contact us!
Reviewed Jan. 26, 2017
Excellent customer service in the sale area. I have not had the need to utilize the service plan on my Silverado Duramax LTZ but I only hope that any and all claims go as well as the purchase and as seamlessly with complete "no hassle coverage" as was promised at point of sale.
Dear Valued Customer,
Thank you for reviewing CarShield! We are pleased to hear that you've had a great experience with our Sales Team. We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed Jan. 26, 2017
CarShield was the one that called me at the particular time I was ready to purchase a warranty. The only thing that I don't like is that they said that they would give me a rental car when my car was being repaired. I got a rental car and paid for it out of my own pocket and sent them the bill, and thus far, they've stiffed me on reimbursing me for the rental car. The first time they told me they never got the fax, so we sent a second time and they called back and confirmed that they received it, but we still haven't gotten a check.
My car was in the shop for seven business days, nine considering the weekend. The shop that was repairing it said that they haven't received approval to work on the car yet and it had been almost a week before they received approval. When I talked to CarShield about the reimbursement on the rental, they said, "We only reimburse for the number of hours that it takes to repair your car. We don't reimburse for weekends.” But everything else was top-notch and it was a good experience. CarShield did what they said they were gonna do when I purchased the warranty.
Dear Valued Customer,
Thank you for your time reviewing CarShield.We appreciate your feedback & will pass along the input to your administrator regarding the rental.
If you have any questions or if we can assist you with anything else, please don't hesitate to give us a call.
Reviewed Jan. 24, 2017
When was time for me to get extended coverage in my truck I spoke to a number of different providers. I was pleased with the effort to this company CarShield. They provided me a good mileage plan and a good fair price. I have yet to have the need to use them for any repair work to look forward to the customer service if it is reflected the same as their sales service.
Dear Valued Customer,
Thank you for reviewing CarShield! We are pleased to hear that you've had a great experience with our Sales Team. We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed Jan. 24, 2017
The time I had with your personnel was nothing but outstanding. When the first tech rep found I was retired Air Force, he passed me to another tech rep with more experience on deals for veterans. His time with me was smooth. The knowledge he presented was the seller for me. Thanks for the great service.
Dear Valued Customer,
Thank you for reviewing CarShield! We are pleased to hear that you've had a great experience with our Sales Team. We look forward to working with and for you in the future.
Don't hesitate to call if you need anything!
Reviewed Jan. 24, 2017
CarShield was pushy signing me up, but I’m happy that I have the service. And they did a good job at explaining everything. Their customer service is also good. Whenever I call them up, I end up getting through to a mechanic. It sounds like they’re in a garage and then he would just tell me, “Have your mechanic call me.” And then they take care of everything. I’ve used their services twice. I paid close to three grand total for the warranty. And they’ve already paid out over $2,000 worth of stuff in less than two years. The first time, I had a problem with my transmission. I had it towed to a shop and they fixed it. It was very quick and I had my car back within the week. The second time, which was recently, the electronic part, was also done very quickly. I brought my car to the shop on my own. The guy diagnosed the problem and he called them up. The service of CarShield is really excellent. I’d recommend them to other people.
Dear Valued Customer,
Thank you for taking time to review CarShield. We are happy to hear you're vehicle service contract is working in your favor, as we expect it to.
CarShield only sells policies with the top-rated vehicle service contract administrators in the nation. We are pleased to have you on board with us.
If there's anything else we can do for you, please don't hesitate to give us a call!
Reviewed Jan. 24, 2017
Ever since I leased a vehicle from GM about 6 years ago I continue to get robo phone calls from CarShield even though I told them I no longer own this vehicle they ask me about. Since I blocked their phone calls about every 2-3 months I get a letter from them. Then even after blocking every number they call me from they manage to use a new local phone number to call me. I'm so over this stupid company that is nothing but a scam and won't take me off their phone or mailing list after requesting it many times. Talk about lost patience with these people!!!
Consumer,
I am sorry if our mailers have caused you any inconvenience. We have taken you off our calling and mailing list.
Should you ever find yourself in the need for an extended service contact, please keep us in mind. We would be more than happy to assist you in your purchase.
Reviewed Jan. 23, 2017
I changed automobiles and wanted to exchange my current CarShield to my new (used) automobile. I was given a credit for the months remaining and another 100,000 extended warranty. The agent was pleasant and met all my needs. We were disconnected and was initially upset that she did not return the call. But I called the next week and all the information was in the computer, so the process was seamless.
Dear Valued Customer,
Thanks for your support and review! We are happy to help you keep your car covered & protect your budget from expensive repairs.
If there's anything we can do for you, please don't hesitate to give us a call!
Reviewed Jan. 21, 2017
Window Motors - This isn't the first time I've had to use the warranty and I'm sure it won't be my last. The service was prompt and thorough. After ordering the part I needed, it only took a day for the work to be completed.
Dear Valued Customer,
Thanks for your support and review! We are happy to help you keep your car covered & protect your budget from expensive repairs.
If there's anything we can do for you, please don't hesitate to give us a call!
Reviewed Jan. 21, 2017
Radiator - This was my first time using the service. It was an easy experience. All I had to do is provide the car dealer with the claim's phone number and everything was handled and covered. It's good to have something that will cost that much not have to be paid out of pocket.
Dear Valued Customer,
Thank you for your review! We appreciate your support.
If there is anything we, here at CarShield, can do for you, please don't hesitate to give us a call. We look forward to working for you in the future.
Reviewed Jan. 20, 2017
I had a question about the payment method setup for my account. My question was answered by a knowledgeable employee. She was very pleasant and informative. She had all my policy information in front of her to answer any questions I might have.
Dear Valued Customer,
We are glad to hear your customer service representative was bale to answer all of your questions in an efficient & professional manner, as expected.
Thanks for your review & don't hesitate to contact us here at CarShield, if there's anything else we can do for you!
Let us know if there's anything else we can do for you!
Reviewed Jan. 20, 2017
Salesperson was very informative. My husband talked to him but he seemed interested in our having the best warranty for our Impala. He was very helpful in finding out that our local service station where we have oil changes, etc done, are qualified for any warranty work. We were very pleased to find that out as car franchises do not know you personally so they just do the job.
Dear Valued Customer,
Thank you for putting your trust and confidence in CarShield. We are happy to have you on board with us.Please, if you need anything else, don't hesitate to call!
Reviewed Jan. 20, 2017
I called just to get a quote for a extended auto warranty. After receiving my quote I told the person I was talking to I couldn't afford it. He said his mgr. might could get me a lower price. When I told the mgr. I would need to talk to my husband he became very rude & pushy. He told me to call him. I was not able to get him because I couldn't put him on hold. He told me I was liar that I hadn't tried. He asked what else had lied to him about. He kept on and said his mother who was a Sr. also bought a vehicle she couldn't afford. My son was listening. We were both shocked at this person’s rudeness. I hung up on the man. All I wanted was a simple quote not to be attacked verbally.
Ma'am,
Thank you for taking time to review our company. We strive to learn from every source of input and appreciate your feedback. This call has been sent to our Quality Assurance Department to be reviewed. Re-training and/or other repercussions will be given to the representative if we deem it necessary.
We are sorry to hear that your experience was less than satisfying. We hope that you are able to find a coverage that fits your needs.
If there is anything we can do to help you in your search, please don't hesitate to give us a call back.
Thank you again for your time.
Reviewed Jan. 19, 2017
The first time I talked to someone about getting this extra coverage I felt like I was being pushed into it. I wasn't sure if I could afford it. I'm still not sure if I can afford it, but I do know that I cannot afford being broke down.
Dear Valued Customer,
Thank you for reviewing CarShield. We appreciate your feedback.
Repair bills can be extremely costly! Even the small repairs can nickle and dime a person broke! We get it! That's exactly why coverage is so important! Thank you for entrusting us to be on your side; to protect you budget & your vehicle.
We are pleased to partner with your administrator and give you peace of mind for that next bump in the road.
Reviewed Jan. 19, 2017
They are very nice and friendly salesperson and financial manager. They were patience with me. I am satisfied about this car and very happy to have SUV instead of car because the seat is high and easy to get out of SUV than car.
Dear Valued Customer,
Thank you for putting your trust and confidence in CarShield. We are happy to have you on board with us.Please, if you need anything else, don't hesitate to call!
Reviewed Jan. 18, 2017
My experience has been a good one. Alternative Auto dealt with getting approval to fix my car and they are the ones who need to evaluate their experience with your company. With that said I was surprised to hear from you. I received two calls and both gentlemen were very polite and friendly. And they seemed very interested in my satisfaction. Thank you for your concern. If I need to contact you again I will not hesitate. Thanks Again.
Dear Valued Customer,
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
Reviewed Jan. 18, 2017
The experience was great, my car was serviced quickly and efficiently and I received a loaner car to drive. At least half of the price was covered by my extended warranty. I was very pleased with the fact that the warranty covered a portion of the labor, which I wasn't aware of. I was very satisfied with my experience. Thank you.
Dear Valued Customer,
We are glad to hear your vehicle service contract is working in your favor, as we expect it to.
Thanks for your review and support!
Let us know if there's anything else we can do for you!
CarShield Company Information
- Social media:
- Company Name:
- CarShield
- Company Type:
- Private
- Year Founded:
- 2005
- Address:
- 333 Mid Rivers Mall Dr
- City:
- Saint Peters
- State/Province:
- MO
- Postal Code:
- 63376
- Country:
- United States
- Website:
- carshield.com
