CarShield Reviews

I called this morning because my car has broken down. I had the pleasure of speaking with Rafaelle (Ray for short). He immediately alleviated my concerns about my vehicle. He was friendly and kind and made a stressful situation much more tolerable. He reassured me with his professionalism in handling my situation. He gave me the information that I needed and explained the process of how Car Shield works with my auto shop. He actually made this difficult experience enjoyable. He was a pleasure to talk to and I sincerely want to acknowledge his excellent service.

There was an issue with my payment. The representative quickly responded, found the issue immediately, and then help to bring resolve not only responsibly but also expeditiously. There was also great suggestion and instruction on how to deal with the same issue if it became A problem in the future.

The representative explain in great detail about my plan. I would recommend Car Shield to family and friends. Because this car is for my daughter, I want to make sure that she is covered if anything goes wrong while she is driving.

The customer service rep was very courteous and helpful. I was able to get a better understanding of the policy. The value is also reasonable and it helps me to feel comfortable should something unexpected happens. I am expecting to utilize the service for the 1st time this upcoming week because my check engine light has come on.

Had no work done. Customer service was always great. Selling my car. So I canceled my coverage. Thank you for all your help, and concern. Had no accident or problems with my car. I would tell anyone to get the coverage. It is worth the security of knowing your car will be fixed if needed.

Had work done on my car by Passport Toyota in Maryland. Submitted the statements from Toyota, I will admit after the work was accomplished. Was told by Car Shield that the submission should have come before the work was accomplished but to send the paperwork anyway and I did. I have gotten some positive feedback without any action to follow up by CarShield.

This was my first experience in using Car Shield with auto repairs and I was very happy with the outcome. When I purchased Car Shield I was hoping I did the right thing and after my first experience, I feel that I definitely made the right choice.

I LATISHA ** been with Car Shield since June. 107.00 a month which is a total of 321.00. I called in asking questions about my transmission NOT no complaint or making claims. I asked them what if it take some time for my car to go in drive. That's it. To be denied after they (Car Shield) finance company tell me to take my Car to a shop I got towed 200.00. They paid 125.00 and I paid 75.00. Again they denied me my service. NOW I HAVE TO PAY for towing again which is another 75.00. That's 150.00 total. I also have to PAY FOR THE DIAGNOSTIC. I AM DEVASTATED AND DISGUSTED. My car wouldn't crank because it needs a starter. If I put a starter on my car would go. BEcause they don't cover that on my plan but the other 3 they DO. I also need a water pump and timing belt. If I said anything about a transmission a month ago SAY OK FINE BUT I JUST SAID SOMETHING ABOUT A WATER PUMP.

I had to change debit cards from the institute that automatically processes my monthly subscription and had forgotten about the payment due date until afterward. I gave them a new temporary number and the rep said the account would be newly debited the next day.

Excellent customer service. Knowledgeable and answered all questions in a satisfactory manner. Thanks for this great service after a car's regular warranty is expired. Great price and items covered. Easy method to sign up and ability to have payment taken each month through auto pay.

Dealer and myself experienced extremely long waits on phone to speak with someone about status of claim. Service denied after many hours and days on the phone. However, customer service representative were very friendly and concerned about my issues and tried to find another repair shop.

Not a scam, great service, you don’t have to wait for a long time to talk to them. The price is very reasonable, I will recommend your company to all my friends and my client. I’ll have my husband switch to your company as soon as his old warranty is done.

I like the way your staff is so friendly! Everyone's been so nice. I hope I don't need to use the warranty but look forward to it if needed. It helps that my boyfriend referred me to CarShield. Thanks for your help.

You're Expecting too much from me. If you can't accept this, then I'm not doing it! My very limited income prohibited me from accepting your offer. I think it sounds like a very good idea for someone who can afford it.

I've never had a claim. I'm trying to cancel my contract which I signed up on Aug 6th. I no longer want this contract. I sent you a letter a few weeks ago saying I want my money back which you have never replied to. Again please cancel my contract and send my money back. Your telephone numbers are all screwed up.

Fortunately, I have not had the need to experience the great work of CAR SHIELD and its many personnel. I just purchased the product a few weeks ago. Prayerfully, if I ever have to use it, I will be totally satisfied!!

I had misplaced my contract and when I couldn't find my card my son called in for me. This was when we found out that there was no card and the representative said he would send out a copy of the contract immediately.

My bank account was disabled for a time. I called to discuss mail in payment for this time. It was handled very well and to the satisfaction of all. The customer service rep was excellent in handling this issue.

I called because I haven't received my paperwork on two of my five vehicles. Everyone was very helpful and said I should get my paperwork in about 5 days. Hope to get them by Wednesday of next week. I would highly recommend Carshield to anyone and everyone.

I hate all of you. You lied to me. Your salesmen pushed me into buying it, your gold star doesn't cover crap. The only thing it covers is motor trans and rear end. They don't go out on a Toyota for 300 miles. You took advantage of a 72 year old man who has just lost is wife to cancer.

Experience was awesome...everything was professional and enjoyable. Chris was very knowledgeable and helpful. I am pleased with the protection plan and I feel that I am in good hands. I will always refer Car Shield to friends. Thanks again Car Shield.

Representative Mike was very helpful. He explained everything about Carshield and how it works for me. He also explained how to use it and the different options on where I can take it if I ever have a problem with my vehicle.

The representative was very nice and very helpful. I saw a commercial [on tv] about Car Shield. Since I have an older car [2005] I thought that this insurance would benefit me in the future. I told the gentleman my concerns and he suggested the policy I have now.

Everything was good and we really like the service. When we get another car we will be call you all again. Thank you very much and we will tell other people about this service. You all have a good service and we will be back. Take care. BE BLESSED.

Person I spoke with was pleasant, and professional. Explained everything very well for anyone to comprehend. My experience was delightful and educating. There was nothing more that I could see that needed any other improvement. I like to thank you for my experience and I will recommend you to my friends and family.

I tried to claim an AC problem a few weeks ago and one rep said the part was covered so I took the car to Audi and when Audi called for coverage they were told it wasn't covered. I called and the rep said it wasn't covered as well. I'm not confident this company will easily fix my car when needed.

My first extended warranty service was not Carshield, I had no problems with the company, but someone at the dealership mentioned it to me, I don't remember the person name or job. When I got my 2nd Kia I got carshield, I am 85 and gave my car to my grandson and will pay for my carshield service for him.

I locked my keys in my car in my driveway. Service was excellent from start to finish. Everyone was very helpful & very professional. I highly recommend you service. They kept me well informed from the minute I called to the minute technician showed up at my home to get my keys out of my car. Technician was very professional & helpful. He knew what he was doing.

Need a new touch screen for my car and immediately was told I was covered! Now I’m just wait for the party to come in so I can get it installed. Customer service was fast and courteous to my situation!

Car never repaired as the parts didn't work and are never new parts. Always aftermarket. Tried to leave company. Was given a reduced rate but that still doesn't matter. Just feel like I'm wasting money. This company is not what I expected.

I am so disappointed with this company. I pay monthly for nothing. I will be discontinuing my subscription as of next month. I will not recommend this company to no one. My claim was denied. I pay monthly for nothing. Please have someone call me **.

Updated on 09/02/2020: Carshield responded to my vehicle repair claim immediately and approval was without hesitation. I also chose my desired repair shop. Job well done. Thank you Carshield for living up to it's name and placing my vehicle back on the road. Kind Regards Joe H.

My experience with Car Shield was wonderful! It took no time to get my concerns addressed. And my questions answered. The representative was friendly, fast and they take time to listen to your concerns and matters related to your car repairs and maintenance!

Truck has been in shop 1 week and still don't have authorization to begin work. Warranty only covers for 4 days rental car and truck has been in shop for a week and haven't been approved for repair yet. I have had rental car for 6 days already.

CS allowed monthly price to be lowered upon my request. We are not driving the auto for the last 5 months due to Covid. Wanted to drop plan but this lower monthly price now still make it a good decision to keep the plan. CS was very understanding and acted promptly.

Brittany in Customer Service was exceptional and was friendly and courteous. she really took the time to listen to my needs. Her manner was professional and she was patient and kind. She represents the Company well and assured me on my concerns of my coverage. Thank you Brittany!

There was some things that I didn't understand about my policy, but now I know it is all on me. You all showed me much care in my experience with you, it was awesome and thanks so much. Your patience with me was kind. They treated me as though it was their car and that they was the one that needed help. It was awesome. Even though my policy did not covered to fix my car, I must brag about you guys to all my friends. Thanks Kirk **

I was calling to cancel but talked to rep and decided to keep for a little longer. This seems like a really good deal. I like it just have to pay for it. Customer service rep was very good. I really like the idea of this service.

When I asked about the coverage they explained everything in detail about it. I would recommend Car Shield to anyone with a older car or used car that was just bought! The price is great! For everything the plan covers.

My experience was a very good experience with Shelby. I was going to cancel my policy but after talking with Shelby, she was able to convince me that I would be making a mistake if I cancel so, I continued with Car Shield.

I am VERY PLEASED & HAPPY that Car Shield covered & paid JP Automotive $638.39 of repairs needed on my 2005 Jaguar SJ8 this week!!! My cost, including the Deductable, was only $239.09!!! This claim was paid after recently purchasing the Car Shield Contract on 7/7/2020!!!

The young man and young ladies were wonderful a real joy to interact with. I expected to encounter ineptness but I was pleasantly surprised. They were confident, friendly and very professional. May, Ally and Justine made me feel like I was important and not just a voice on the phone. Thank you Car Shield and thank you Justine, Ally and May.

Been waiting for 2 months for a AC compressor. I miss my family trip to see my grandparents. I am not happy with the service. I been crying everyday to get a call or email. No one call or anything. I am not happy at all.

I was going to cancel because Nissan would not accept Car Shield; stating that Car Shield takes to long to process and approve claims. But Steve (I think that is his name) took time out to explain the competitiveness with companies and convinced me to stay with Car Shield. He is the best.

I believe in CarShield to help with repairs on my vehicles when are problems. CarShield replaced a transmission in my 2007 H3 Hummer. I have 3 vehicles on a CarShield plan. Whenever is a breakdown CarShield is on your side. They will be there when you need I’m most. Try CarShield. You will be glad you did. Just for a minimum payment each month you can be protected by CarShield????

In July Car Shield had an error in system. Phillips Chevy did everything to try and get my car repaired in a timely manner but the adjuster would not authorize my car for repair. I called car shield every day for two weeks four and five times a day and still nothing. I was out of $900.00 because one customer service said I was covered then another said the same thing but the adjuster told me my car was not covered so now I have one big headache. But in the end I paid the money and my car is now fixed. I still will tell friends and family and coworkers about car shield. I have got 20 of my family and friends to sign up on carshield in the last two weeks so I am happy with the results from carshield now. Thanks so much. Todia **

My rep was very courteous and was able to help me with my questions and concerns. Everything went very smoothly. I haven't had the opportunity to use the service yet, but by the brief experience that I had, I'm sure the process would work very well.

CarShield seemed GREAT from outside, their salespeople were aggressive and truly sold me a dream. They sold me the DIAMOND PACKAGE and told me "EVERYTHING" is covered as if brand new. I asked them for a list of items NOT COVERED. He told me there is NO LIST because it is our best coverage. 8 months and over $700 later in monthly payments, I had an issue with my sunroof, brought to dealer, they called Carshield, --it took 2 days to get thru to them and then they DENIED it because it was not covered. I called to see why.... NO ONE cared, they said "it's not covered". And showed no empathy whatsoever. When I requested to cancel--they did so immediately---not even a attempt to try to save me as a customer. NEVER BUY FROM THEM!!!!

I was Very Happy and Impressed by the CarShield Sales Representative, Sean **, who helped me today. Sean ** was very helpful, informative, friendly, pleasant and extremely patient with me on the phone today Wednesday, 8/19/2020. I am a retired and permanently disabled Paralegal (paralegal for 31 years) so with that being said I had lots and lots of questions for Sean but he was really good and was able to provide all the answers to my questions and he eased most of my worries about signing up with CarShield hence me moving forward and purchasing a Platinum Plan with Carshield because of Sean **'s Excellent Sales and Customer Service.

Rattling sound (passenger side), while driving my vehicle; took vehicle to Cadillac dealer; was informed some parts needed for repair is not covered. Repairs would cost $1400 + $100 deductible. Don't understand why, since I have the platinum coverage. I also plan to get 2nd opinion diagnosis of the problem, since dealer rep's opinion of Car Shield was Not Good and did not speak well of coverages. The diagnosis is questionable.

Rick reached out to me because my debit card was canceled by my bank due to a bank merger and this caused a multitude of issues. He updated my new information in your system. Read my feedback submitted on 8-19-2020.

I just sent a response regarding my experience with a Car Shield service rep. Just to summarize, Michelle was very helpful, understanding and a pleasure to work with. She is the reason customers want to speak to a person rather than a program.

All the right answered I received was what I needed to know. I informed my daughter about it and she sounded and to let her husband know about it. I let him know that I like what they was said sounded that he might be interest.

For the last 2-3 weeks my vehicle was on hold for response from CarShield/American Auto Shield. Talking with Mr ** gave me a positive out on my vehicle being serviced, it needed confirmation from CS/AAS to proceed with the work being done. THANK YOU Mr **! BE SAFE!

I called about a claims where I broke down at night 2 hrs away from home and had to pay $102 hotel for the night and next day vehicle needed a new alternator. A covered part and paid another $470 out of pocket for the part plus labor and that was 5 days ago and haven't heard from CarShield since about the claim or reimbursement of the cost. So far the experience doesn't look good.

I was very pleased with the customer service representative who understood my problem and resolved it with great efficiency. I have had other extended warranty policies in the past, and can say that Carshield is far superior. The coverage is good, the price is fair and the customer service is excellent.

Honda called 3x to report my car was being repaired. They tried to report on my behalf. I had to pay $108.76 because Car Shield wouldn’t respond. Honda 229-431-3373... I need to know what to do to be refunded. Please call me and let me what to do now and with future claims.

I had my truck repaired at a dealership and they said it was not covered and it should do have been. I contacted CarShield and they made good on payment and sent me a check to cover my cost. A great company and good to do business with. I would recommend this company to everyone. Thank you.

I was returning a phone call I got from CarShield about the account for my 2018 Honda CRV. It took me several calls to get a representative, but the one I finally got was extremely helpful. The situation was resolved.

The Car Shield associate was extremely patient and very helpful with assisting me with my overall contract information. The young lady helped me with my contract levels on both vehicles, my 2013 Ford F-150 and my 2011 Mercedes GL-450. She also explained the different contract levels available on my vehicles. Overall, she was great help!

They handled it quickly, had to wait a bit on the phone. But it was handled effectively. I don't have any more info because I'm a new customer and do not have any past problems. There hasn't been enough time yet, thank you.

Carshield would not cover the problem for the transmission, when I bought the warranty the sales person described the coverage as covering the engine and transmission but not any part outside these two. when I took the car to the shop and there was issue inside the transmission, Carshield said there are few parts inside the transmission that are not covered which it did not cover the issue that I had.

Cory sounds very nice and helpful in explaining to me about the coverage for my car. He's knowledgeable and has a very good customer service attitude. He is not rushed and patient in telling me about my policy. Good sense of humor. Thanks, Evelyn **

EXCELLENT. Perfect for 2004 Nissan Quest. I had a problem with my alternator and it was fix. Thanks for being there. Your company is the best and thanks for being there for me. I can't wait to to tell my friends and family member about your company.

I understand now & it's all good. I'll take care of the pre existing issues done down even though I was off by 3 days. I'm gonna have it towed to Firestone. Like the nice receptionist that I spoke with that calmed me down & professionally explained the problem & I accepted my responsibility with the help from CarShield for affordable prices to get it repaired at the 1st of September...

I found the enrollment process efficient, minimally time consuming and all around pleasant. I would highly recommend CarShield to all my friends without car warranties. I am a past customer who has re-enrolled following excellent service on my sole experience with car shield replacing my broken air conditioning.

Car shield is very very professional and on point. Whenever I needed their help they was there and I recommend them to all of my friends. They are number one. The best. Thank you car shield. I didn't have enough money to cover the cost and car shield step right up to the plate. Thanks again.

Light on dashboard will come on and said that the oil pressure is low. You should take car in to dealer and have this check out. So I took the car in to the dealer to have this check out because in the message said turn car off. So that what I did.

I cancelled the policy because I sold the car. The Lady that I spoke to was OUTSTANDING!!! No more words to add. Requiring 200 words only makes someone not want to complete the survey... However I am taking the time since the Lady I spoke to was OUTSTANDING!!!

My experience was great. They worked with me about the payment that was going to be due each month. They also moved my payment so that it would be on my payday which was great for me. I have been telling people about yall that I think it is a great deal.

Answered the phone very quickly, didn't try to sell me anything. She was very pleasant and spoke very clearly, would like all service companies to act and speak like this. I have heard a lot of bad things about Car Shield but after speaking to this rep I will not believe the bad news I see and hear.

It has been 1 week no action on my car.... I’m in the DARK...no contact...very difficulty to know what’s happening. I use the car to do my job, but so far I’m very unhappy. I'm using an Enterprise rental car which you got to pay..

I have called American Auto Shield and email American Auto Shield to have my car repaired. They have not responded since 10th of July 20/20. Also I had the dealer Boulevard Cadillac ln Johnathan Avenue Signal Hill California 907 five five phone number is** Mike and he also tried to contact them. Buy phone and also put a claim in. Buy email address.

I was pleasantly surprised that I was able to get a better price with CarShield than the current coverage provider. I have heard the tv ads for CarShield and they sent me a letter to give them a call to check on coverage. Very helpful.

The experience was very good. I think all people with a older truck should have some form of protection because things will happen. CarShield was my pick to use because they are rated the best in the field of vehicle protection.

I tested Positive for COVID-19 and sales rep was really polite and help me with my needs of my payment plan as I will be out of work for a while now as I appreciate how sincere she was with my situation.

The car repair sent several emails no response, I called several times to the claim department over an hour to wait, and suddenly disconnected, I was over 1 hour with Corey until he was able to resolve, it was after 5PM, and I will know today 14AUG2020 if is resolve.

Already provided in the previous statement. Kevin saved the day. The first two agents should be fired for being rude to a customer. They hung up on me twice. In the end my experience was great but had been tainted by rude employees.

Customer service representative was very knowledgeable - She was able to provide an alternative solution so as not to cancel policy. This is a new policy I will have to wait and see how beneficial it is to have made the sacrifice to take out this insurance.

Dyreanna (badge #: **) was delightful to talk to! She was exceptionally helpful, friendly and professional. having employees like her speaks volumes to the the type of character the company employs and I truly hope the company recognizes her value, talents, personality, knowledge base and provide growth and advancement opportunities. Happy employees keep happy customers!

We’ve had this coverage on two cars and CarShield has been great. They replaced the whole radio system in our Equinox because the CD/DVD went out. We’ve recommended CarShield to my daughter, brother in law & his brother. They all joined in.

I couldnt believe how low the cost was for the platinum plan. They accommodated my needs with my existing tow coverage, adjusting their price to what I needed. I already recommend purchasing any coverage when buying a used vehicle just to have peace of mind knowing that if I have any future problems CarSheild has my back.

There was no problem. Very courteous and helpful answers all my questions. I didn't have to wait to be connected to a customer service rep. Very pleasant and helpful. She started by asking me how I was doing and how was my day going so far. I would recommend my family and friends.

And never get to talk to anyone if I was broke down on I 95. Waiting for service. Think I be sitting there for days. I will not pay for that kind of service. I want my money back. No way do I want to deal with this company **.

The only thing I have experienced is all the calls and text about my bill. I told your account people that I get paid once a month on the 2nd Wednesday of each month. So that's why sometimes I'm late on paying my bill. So I'll call next time when it's due to set up payment.

Had A/C blower motor and module replaced on my 2012 Chevrolet Silverado on 7-21-2020. I emailed all the invoices and receipt for the amount I paid on 7-22-2020. I also sent an email this past Monday 8-10-2020 asking when I might be reimbursed what I have coming. I haven't received anything in response.

If you say you would cover components and then you go to the repair shop and to your surprise you have to pay for all the repairs. Then when the repair shop calls the phones don’t work to get the repairs fixed. So what year does the vehicle need to be for everything to be covered because obviously old vehicles can be covered unless you replace everything before you get any type of warranties to actually be covered.

Multiple attempts at calling service area for claim clarification/assistance. NO ONE available to take call 2 weeks now... One hour wait time due to 'system outage' (two weeks in a row??). UNABLE to leave voice mail & phone prompt offering to return call not working. First claim attempt and TOTALLY dissatisfied.

I called Car Shield today to inquire where the transmission came from that was put in my 2012 Buick Enclave. Brandon was the customer service representative that helped me. He was very friendly, kind, patient, helpful and efficient. Thank you, Brandon!

The agent was congenial and very helpful in setting up and completing the process of enrolling in your protection program. He was courteous, respectful, knowledgeable, and professional, which gave me immediate peace of mind. I look forward to enjoying the coverage and service that Car Shield has been praised for.

Saw commercials all the time. Then more and more people signed on. Did some research and turned out to be all true. Thank you Carshield. Proud to be a member. Enjoy telling people I know and meet about carshield that it is actually legit. And worth every penny you spend. I know some everyday people that would love to be in a commercial.

Very helpful and understanding. Hopefully a good safety net when a car needs a lot of repairs in the future! It's good to know I have coverage for huge car repair bills that can happen buying a used car. Sometimes we don't have enough emergency money and need transportation to get to work.

Very pleased with the help I received today. Very polite and knowledgeable. Thank you. He made the wait on the phone not so bad. My problem is solved and he made a way for me to be able to keep my plan, which when I call had no intention on doing. Again Thank You.

I am a Disabled Vet and your company really took care of me, by giving me the best rates and discounts. Your representative really listened to my concerns and went above and beyond my expectations. I can't thank you enough for the kindness and patience you showed me, because I have a hard time explaining myself sometimes, from the automobile accident I had years ago. Thank You all!

My experience with CarShield was totally professional. I was nervous in the beginning in the but my representative took his time and got me through step by step at the end result. Very happy because CarShield was very professional with the service.

I am greatly appreciative of the help I received this morning from Charis. She exemplifies what customer service should be. I hope to engage other companies with the same level of respectable customer service. I am a long time CarShield subscriber and I would recommend this service to anyone who need extended care for their vehicle. Thank you, Charis!!

Spoke with **. He was very personable and answered all my questions. I have a 2007 Ford Edge SEL with 75,446 miles that has been perfectly maintained. This will guarantee I will have my Edge for many, many more years.

Been trying to get in contact with someone to find out if this warranty will pay to have the headlight on my car fixed only to be put on hold forever and no one answering the phone. The coverage sucks. At least let me know something.

I just wanted to say Ivan did an AWESOME job in communicating with the repair shop. He was able to complete all tasks for me that made me comfortable with all aspects of getting my vehicle repaired. I feel truly confident as a customer with Car Shield.

Had problem with filing claim. Finally, Worked out. Service advisor had problem of receiving payment. I had to pay out of my pocket. It was back and forth with Firestone and CarShield. It did work out today. Representative from CarShield talked with me. I'll be receiving reimbursement.

My name is Samy **. This has been the worst experience that I have had to deal with. IT started last Tuesday. I have call and call the place where my car is. They have call and call. No one answers the phone. I can't I can't get a rental and then I finally get someone to answer the phone and they tell me I have to call this other company and then the same situation over there. No one answer the phone and then I send a email and they say 24 to 48 hours. It's been since last Wednesday.

First of all I want you to know these are all facts. I purchased the best plan that CarShield's have. After getting the run around for two weeks. They denied my claim which was clearly states in the policy. I ended up having to pay $1300 out of my pocket and my car still wasn't fixed. It's a scam and if you don't want to be upset and disappointed. PLEASE listen. STAY AWAY. If I could give it zero stars I would. This is just a piece of everything.

The help I got from customer service was outstanding. I got my payment done and was able to get my new payment date change to a better date and I was told about my sever plan. Thanks to your customer service person. Thank you.

I've had a great experience with CarShield so far. I have a European car and repairs on anything electrical can get very expensive. You can't put a price on peace of mind. Knowing that I'm covered if anything should happen is great. Customer service has been excellent as well. I'd highly recommend Carshield to anyone.

Your reps like Ray are great. Your hold times are crazy and email responses are non-existent. Your return for customers is not good. Call us back! Don't leave folks in limbo. If you do have what you need... call the shop. We call and you keep us holding or don't answer.

EXCEPT for the long wait time. ALL was great..!! Customer service went out of the way to get the answers I needed to continue process. When they needed to place me on hold they were very apologetic for a wait time and thanked me for doing so.

You didnt have any problem changing my due date, and you understood why. I had it first arranged for the 1st of each month. It caused a problem with other bills I had. Thank you for your understanding and courtesy.

I am very happy and I will recommend you all to a friend and a family member. My problem was taking care of quickly. The person that I talk to help me very well and they were very nice and they took care of it quickly.

Have been waiting for one week for someone to call the shop where my truck is at. I call every day and the shop also calls. The shop leaves messages and no one calls back. The waiting time for customer service is long.

My repair center sent in a claim on Mon Aug 4th by e-mail around 8:00 AM central time. No response. I called your claims number to information on the claim. I was told that a claim could not be found in the system and I was transferred to Car Shield. No answer, I then left a message. No return call as of today. So I am not pleased about your service.

Great company. Claims just hard to reach. I have two car in a contract. Car shield was highly recommended by friends. I have no issues when speaking to phone representatives. I start with the company over a month ago. The monthly price for two cars I think is a very great price compared to other extended warranty services.

My car has been in the shop all week. Me as well as the repair shop talk with claims and my car is still sitting in the shop. Can you please call me and assist me **. I also put the repair shop info at the bottom so that my truck can be fixed. I have to take taxi and Uber to work. Me and my wife. I just want to drive me car. That's all. Can someone please get in touch with me as soon as possible? Thank you.

The lady I spoke with was kind and respectful, she understood what both her and I needed to do in order to solve the problem that I was having. With her great help I was able to get the answer I needed.

Car has been in almost two weeks waiting for claim people to check it out so they can fix the problem and I can have my vehicle back without a car for all that time and no return CALLS TO PEOPLE THAT ARE FIXING THE PROBLEM,

I was going to cancel my warranty with Carshield and purchase a warranty through my credit union because There were things that I thought were not covered under the car shield warranty. After speaking with the representative at Carshield and she went over the coverage Carshield coverage was the same as my credit union so I continue making my payments to Carshield versus paying a large amount of money up front.

The girl fixed the problem I was having with your auto that your auto pay by phone caused. Which the last girl did not fix. I am not very happy with your auto pay by phone. I used it once and it took off the wrong 4 cent too little and then I received over due notices twice. Finally the second customer service girl fixed it. Which I thanked her for doing her job.

Customer service is very helpful when we have a question. We have not had any vehicle issues/breakdowns as of yet, we love the peace of mind knowing that we can count on you. This is a wonderful opportunity for a vehicle owner.

My vehicle has been in the shop since July 22nd with transmission problems. My warranty covers that problem but trying to get a straight answer from them has been an adventure. Come to find out nothing was ever filed. Both my repair shop and I have tried to call them and not once have I gotten an answer on what was taking a while, after talking to someone on Wednesday Aug. 5th I was finally told no one ever started a claim.

Helpful and easy to work with. The wait time is long today and I need to know if something is covered in my contract. But in the past we have been nothing but happy with the coverage we received from CarShield.

My experience with Car Shield has been a good one. Though I found I had additional coverage on my extended warranty I am glad to find that there is a program offered by Car Shield that would have served my needs if necessary.

I would like someone to contact me on the specifics of contracts **. I took my Hyundai in to be worked on this week and it took three days for somebody to get back in touch with My mechanic and was very rude to them and said it was their job to explain my contract and hung up on him. There seems to be a mileage discrepancy and also the pier it before the contracts would become effective. If this is the case then why did I pay you $300 for the three cars last month when you’re not gonna honor them. Please give me a call after 3 o’clock Eastern Standard Time on Thursday, August 6.

I only had them for a few months but the salesperson was very friendly and helpful and when my new car warranty runs out, I will definitely use them again. I'm sure they take care of things just like their commercial says.

You see so many getting scammed from TV promos to phone calls, it's hard to make decisions on a product. I like to research. This company is in the top 5 for extended auto warranties so, I am making a leap of faith! Thanks for the research assistance!

Updated on 08/28/2020: Carshield is not a good company! After waiting over a month to even get a claim going, our claim was denied. They claimed it was from poor maintenance but they never even talked to the service department where our vehicle was maintained, may I mention the only place our vehicle has been from day 1 of purchase and where it was purchased from. We have spoken with several supervisors today that treated us like we were nothing! The Service center requested for the adjuster to call them but all everyone tells me is to take it to arbitration....WOW.

Had CarShield for one year. Tried to use them once. Was told item wasn't covered. Continued with them for over a year. I then purchased a new car with everything covered. I called and cancelled my car shield. Several weeks later my 99 dollar payment was taken out of my account. I called and after being on hold for some time and transferred several times. I was told it was an error and my money would be refunded in 20 days. We all know it doesn't take 20 days to credit an account back. Hoping I won't get charged again next month. Very disappointed they played this game on returning my funds. They have had theirs every month for 14 months!!

I called to cancel my CarShield account and to stop automatic recurring payments. Dolores was very helpful and professional. She had a very pleasant attitude. I am getting another car today. I will no longer benefit from continuing my CarShield account.

I was told that the engine & transmission was the only items serviceable. When the mechanic called about the resealing needed for the engine the claim was denied. Awaiting a call before seeking legal representation. I reached out to receive guidance and each time I was placed on hold for over an hour before someone answered my call. When the mechanic called the system had be hacked & records were not available. I would really like to speak with someone regarding this matter. Thanks in advance.

Prompt and effective. Transaction was smooth. The agent was courteous and polite. The initial wait time was longer but it all worked out in the end with no hassle car repaired. The tow came promptly. There was is communication in the initial contact. Overall I give the agent 10.

This is the worst company I ever have deal with, it my first time with this company, still try to put in first claim, you can't talk to customer service, but they always have excuse for their phone service, not working, tell told me to put claim online, put some question only dealer knows, I gave them dealer info, name, etc, dealer call today and he still can't get through, so they can fix my car,

Very satisfied with Car Shield. The price is great. Very helpful services. Knowledgeable. I look all over trying to find a place that was reasonable. Thank God someone told me about you guys. You're great. I would recommend Car Shield to all my friends.

Representatives all very helpful with Chris and other were always willing to answer my questions and any other concern I had. Very well oiled machine of workers you have there at your customer service location. That is all of my feedback to your questioning.

The agent was knowledgeable and accurate. Very pleasant and informative of the various account options available. She reviewed all the coverage details of the Diamond package. Which was the plan I had previously selected as it covers most all mechanical failures but especially because it includes high end electronic failures and roadside assistance and rental car coverage. Can't beat that! Not to mention the $100.00 dollar deductible and any service provider you choose so long an ASE certified. I would recommend Car Shield to others even after having used other extended warranty providers with other vehicles. This is probably a part of a great process that I have enjoyed the least.

Please read my previous notes regarding my experience. It has been almost a month and I have still not been reimbursed $80 for my rental car which I got the approval for. I waited almost 2 hours at the Ford dealership for your payment. It never came, so I paid out of my own pocket. I still have not been paid.

I wanted to change my payment date. The customer rep was very helpful with explaining and following through with my request. The issues were resolved with quickness and efficiency. I would refer my friends to CarShield if they are looking for a way to cover their car after factory warranty has expired.

The customer service agent was efficient and friendly. He solved both of my problems quickly and professionally. It was a pleasure to work with him on the phone today. He was able to change my payment date for me. It is now on a more convenient day of the month when I have money available.

The person who handled the call was very informative and answered all questions I had. He was very professional and understood most of my questions. He explained everything that I needed to know and how it works and should be handled.

I'm a new customer. Have not had a good or bad experience yet! Looking forward to the experience with you guys. Have only one car for right now. Just paid this car off. So needing help to keeping it running in tip top shape!

I plan to tell my family and friend about CarShield because this is a great company. Thanks for this great experience!

Keisha was doing her job well and I was 100% satisfied with the resolution. She represented herself properly and tried her best. I appreciate her help in resolving my issue. She was clear and concise and she explained what needs to be done. I recommend her for a raise. Thank You very much.

Great service. Thank you very much. She was very nice on the phone and found everything that we were supposed to find. Again thank you. She also took her time and what to look for and that was good very good service.

Great customer service skills of the person who help me today. She was very friendly, helpful, knowledgeable and soft spoken. I really enjoyed the conversation and I look forward to calling again if needed. I wish she had a direct number so I could speak with the same customer service person so I can get familiar with one person over the phone. It was just a great customer service experience. Thanks.

In appreciation for transferring my coverage from my totaled vehicle to my Ford Explorer. I look forward to our future together regardless of this vehicle or the purchase of a new vehicle. I thank you for all that you do for your customer relations.

I happened upon this vehicle with very low miles and set out to find the best coverage when I found CarShield. They offered as good a coverage as anyone else and negotiated the perfect deal for me. Now I have peace of mind and can enjoy my new car with confidence that if something does happen, I am covered.

The young woman was very nice and well informed. Didn't have to wait a long time to get the coverage that was best for my car. l was told about the survey and l agreed to take it, also asked if l would get information in the mail. She said yes. Also said my deductible would be 100 dollars. So I'm just waiting for my paper work to come in the mail.

I took my car to the dealership to have my passenger window motor fixed. The dealership tried calling for 3 days and got put on hold, I couldn’t wait any longer so I paid for the repair. I have been trying to call for 4 days to get reimbursed for the repair and I get put on hold.

Contract is misleading and the customer service reps only care about making a sale and not helping with problems. It takes too long to reach a rep. I'm going to cancel my contract tomorrow morning. Not Happy With The Company At All.

The representative was very helpful. I'm experiencing warning light on the dash of my hybrid car. I cannot bring the car to a shop till Monday when they open. I was inquiring about a rental car if this takes all day (I leave an hour+ away ) Or more than 1 day to diagnosed and fix. The rep. Was very helpful explaining the process to me. I'll find out Monday what's going on???

When starting the account for my father Anthony, my father was very unhappy at the fact that there was not going to be a bill getting sent to the house every month. My father is a 75 yr old man who is very set in his way of paying his bills. He does not want the bill taken from his bank account automatically. He even said that is he cannot send out a check every month that he does not want to have a plan with Carshield and I had to convince him that he should keep it.

Never have got to use this but from what I understand it will be great. Never knew you existed. So if I need you I have no doubt you can fulfill it. I've already referred someone. Hopefully she won't have to use it.

When I set up my services I overquoted the mileage for my vehicle by 8 thousand miles! They were able to help me correct it quickly and easily without any hassle at all! The hold time was expected to be longer than it actually was. I was quite pleased at how quickly the whole process was!