Consumer Complaints and Reviews
My now 94 year old mom has been in this facility since last two days of Sept. 2016. She only has one ear drum since losing her other at the age of 11 due to a tumor. At her home she put prescribed drops in each night, same for her glaucoma drops. Found out after taking her to get ENT Physician, not only were they never putting the drops in after they were given a illustration on how to administer, but she developed rocks in her ear that had to be removed weekly. Also infection so had to start taking the antibiotic, **. The eye drops were at times given but not on a set routine. All this being said, I'm asking for the funds we paid this joke of a facility and waive the 30 day notice, and get her out and to a facility here by my home and start over!
My dad stayed at Brookdale almost a year and was constantly bored. I visited at least once a week and talked to him daily on the phone. The food served was awful according to my dad. I ate there three times and I agree. They couldn't keep a cook. Other staff took over. Staff was overworked and seemed to change often. The bills were very confusing and overly high. Just for an example they charged extra to give my dad $900/month extra to bring his meds to him. If they did anything for him at all it was extra. I got bills from doctors every month, usually 3 or 4, that didn't say what the visit was for. I specifically told them if he needed a doctor I would take him to his doctor in his insurance plan. The only time I saw residents out of their rooms was at meal time. There was no game room or activities room. It was all for show. Brookdale is all about profit and no care. Looked nice at first but it was just a facade.
After being acquired by Brookdale, the service at the Rohnert Park facility continues to decline. Those in assisted living are left in unclean surroundings; medicine not always delivered; very long time to respond to requests for aid.
My mother has been living at Brookdale in Willoughby for the past 3 years and it has been a nightmare! First problem was with the staff not wanting to walk her and now it is with Management who says it is not safe to walk her even with another aid and the gait belt so I am VERY dissatisfied!!! I have been walking my mother with the aids for 3 years and a new Manager comes in and says it is not safe... They want to keep their residents from progressing and keep them helpless so they can increase the level of care!!! How horrible! They also tolerate insane residents abusing other residents and their family members. The service for the price is horrible and the stress is not worth it! I regret the day I placed my precious mother at Brookdale!!!
It was pretty typical day in and day out. There was not much variety, so things got to be tedious some days depending on the activities. While they were the same activities daily, what was offered was good. There was a wide selection available. Needs some variety. I liked the value except it was on the pricier side of what I would have preferred. But you get what you pay for.
How do I know I can trust these reviews about Brookdale Senior Living?
- 766,665 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I think with assisted living, one cannot expect the characteristic of variety to be objective. How much variety constitutes overall satisfaction truly depends on individual or familial expectations. For me, for us, it was enough. I think Brookdale assisted living facility had more than enough features to constitute a well managed, organized, well rounded and well accessible place for assisted living. I and my family were very well satisfied on a daily and continual basis. At Brookdale, I believe the insurance coverage acceptance policies were fair, broad and accommodating. I think it is a facility that caters to individuals of varying socio-economic status but more so it is an all encompassing facility that accepts any type of insurance.
Value like the characteristics of variety and the rate of satisfaction with an assisted living facility is extremely subjective. Therefore in my opinion, Brookdale met my and my family's expectations of what a quality assisted living facility should entail, encompass or deliver on a daily and continual basis for the amount of money being paid.
My mother loved this place after her surgery. She was able to pick her arrangements and the staff were very knowledgeable. I'm so halt she experience such a great place. The place is very nice. The fitness rooms were amazing and the therapy routines were very prepared. The hot tub room was my mother's favorite. The insurance offers were reasonable. We wanted something suitable for my mother and they had an array of options to choose from. We loved it. The value was reasonable especially for the amount of care provided. My mother was quite happy with her casette there and that made us happy.
The variety of care was outstanding. They had adaptability to meet all sorts of senior living needs from memory card, assisted living, and nice rooms as well. They had a lot of awesome features. The room were big and nicely decorated. The showers were handicap assembled. The bathrooms were large and manageable. They had nice insurance offers to choose from. I had a lot of options to choose from so I could get the kind of insurance features that I needed. The value of this solenoid living place was great. They are inexpensive and a great value for the price. This place is very affordable and I like it a lot.
I was offered an exceptional variety of residential options. From single living to living with a buddy. I needed assistance and they gave it to me. There were shower chairs, walkers, assistance with eating and bathing, excellent cooks and aides. It was amazing the features offered along with all of the help. The insurance package they helped me with included meals, assistance with daily living, and help to get to doctors appointments along with help remembering my medications. I feel so much better about myself with their daily encouragement and help. They strive to make residents have better self confidence. They have definitely added value to my life.
There are a few options available to choose from. They are very flexible and are there because they truly love their jobs. They aren't there just for the paycheck which is noticeable and greatly appreciated. There are great features and amenities on site which is wonderful!! 24 hour security, beauty shop, pool, arts and crafts studio are just a few of my favorite features offered. There is so much to do there and never a dull moment. I don't know much about the insurance offerings because it wasn't something we needed so we opted out listening to the options. With that being said, I'm sure there are insurance offerings to suit everyone's needs. It is reasonably expensive but it is immaculate there. The friendly staff, clean and security make it worth every penny. Peace of mind is priceless... in my opinion.
They have many activities for a person to do. They have morning paper reads and physical activity every day. Great nursing staff that stays on top of it. I feel comfortable and secure using these services. They have days where they travel and days where they do aerobics, pool... they have tv nights and are very open to new activities. They treat us like family. They offer affordable insurance that does not break the bank... easy, flexible option to pay and covers anything necessary. Definitely leaders in that area. Compared to some of the other ones out there they are extremely affordable and worth the extra buck. This is a mandatory service for our family and I feel confident being in that facility.
The variety of residential options gave us a lot of thought in what is the best option to choose. We weren't relegated to just one option. By having more options we were able to weigh the pros and cons in a more thoughtful manner. The extra features allowed a variety of ways we could be comfortable with the service. It allowed better benefits in everyday living and made it easier for everyone involved on a daily basis. The multiple insurance offerings allowed us to choose the best one in our current situation. By having a variety of options we were able to thoroughly discuss which worked and which didn't work for us. I can honestly say that value was very important and we were very satisfied with what was offered. Even in the chance we would be in any financial problems, the service allowed enough flexibility to be affordable while maintaining the same top quality.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Brookdale Senior Living Solutions is a publically traded company that operates more than 1,100 communities in 46 states. The company operates independent and assisted living communities, memory care facilities and skilled nursing facilities.
- Pricing options: Potential residents of Brookfield’s retirement communities can choose either a monthly rental plan, which requires no entry fee, or a LifeCare plan, which has both an entrance fee and a monthly fee and includes many health care costs.
- Optimum Life: Brookdale publishes Optimum Life, a magazine that features stories about Brookdale residents. The magazine is available for free on the company’s website.
- Wish of a Lifetime: Brookdale has partnered with Wish of a Lifetime, an organization that helps make seniors’ wishes and dreams come true. Through the partnership, more than 600 residents have had their wishes granted.
- Cost information: Interested consumers can visit Brookdale’s website for information about the cost of living in one of the company’s communities. The website provides clear cost information.
- CCRCs: The company has many Continuing Care Retirement Communities (CCRC), which have multiple types of care options at a single location. When residents’ needs change, they can move between areas in the CCRC while remaining connected to the friends they’ve made there.
- Best for Brookdale Senior Living Solutions has communities to accommodate the needs of most potential residents, including seniors, retirees and those needing long-term care.
Compare Assisted Living
Brookdale Senior Living Company Profile
- Company Name:
- Brookdale Senior Living