Sunrise Senior Living Reviews

My experience with Sunrise has unfortunately been very poor. First of all, the price they quoted me initially after they evaluated the potential resident was increased right before the contract was signed, because they then said she would need a higher level of care than initially stated. I was fine with that; I wanted her to have the best care, although they should have made that clear initially - there was a bit of a bait-and-switch there. However, the level of care for my friend, who is bedridden, never reached the level it should have. Her adult diapers were not changed in a timely manner, and she cried from pain when they did finally change her. I have seen her positioned almost off of the bed, in danger of falling, and had to move her myself.

Since Mom returned from a fall at Sunrise and a failed rehab, there has not been a Dir. of Nursing for 14 of the last 18 months. Even though the State of Delaware regulates this position be in place, the State of Delaware was notified and Robert ** at DHCQ felt Sunrise was doing the best they could. I've had to manage Mom's overmedication, wounds received through lack of care and care plans that required more money, but no identification of source and plan to address. The State of DE was made aware but my only follow up was an eviction notice after having signed Mom up for hospice through Compassionate Care Hospice.

Problem: Dementia patient who has missed her medications (and more) and the staff and management couldn't care less! I've tried to get changes made (for 4 months now) with the care mgr/head nurse/gen mgr(lied to me) /regional nurse/a few outside links/linkup (anon) from posting negative review and NO HELP from ANYONE. Mom is missing showers/laundry/meals/& meds and then finally we're told she is in INDEPENDENT LIVING. The ad and the contract don't even mention independent!!! ASSISTED OR REMINISCENCE ONLY. She was admitted with dementia. She has continued dementia meds by THEIR doctor and staff. We're now being told by some regional nurse that her doc says she's alert and coherent. SHE NEEDS ASSISTANCE! SHE HAS DEMENTIA! Oh, wait...nurse says they can upgrade$$$$ the "care".... What the..??

My Mother has been in Sunrise at Granite Run since Nov. 2020 and the care in the last 6 months has become very poor! The rooms are dirty, the food is poor and the caregivers sit at a community table and play on their cellphones for hours rather than take care of the residents! The newest thing is the residents' clothing and bath essentials are disappearing on a weekly basis when the staff does their laundry! This staff of caregivers cannot even place a cap or lid on a tube of toothpaste or cream and return it to its proper storage place after using it! The prices went up effective 1/1/22 and the now newest bill for 10/1/22 reflects another increase of over $ 1000.00! Don't send your parents to SUNRISE!

I have been requesting for the past (6) years, a copy of POWER OF ATTORNEY, FINANCIAL and MEDICAL RECORDS from Sunrise Nursing Home, Massachusetts. I AM STILL WAITING! Last week, I spoke on phone (02/09/2022) with Sunrise Director: Ms. Ilene **. At first, the woman was slightly pleasant and sincere, but our phone conversation quickly derailed into a screaming match. (I have spoken to her before, this was our 3rd phone conversations!)

My mom came to Sunrise senior living in Cresskill Nj in Aug 2021. They told us increases are around 3%. She has only been here less than 5 months and they want to give her a full year increase of around $10,000. I have called management of facility and corporate management. Both have been unhelpful. Corporate does not answer their phones or call back. We asked them to prorate and they did very little negotiations. It is obvious that their bottom line is their main concern. Please keep in mind if you come in mid year they raise prices substantially at the beginning of the year. Due to COViD these facilities have more rooms due to less demand so they are passing the additional costs onto the residents. Sunrise keeps opening new locations so obviously they are not hurting for money.

My dad had a Horrible experience at this facility. I warn all prospective families to avoid placing their family member here. Poor staff training doesn't even cover issues we experienced causing my dad 2 fractured femurs and life-threatening health issues. Constant Bed Sores, and UTI'S too! He was wheel chaired bound to begin with, couldn't even sit on the edge of his bed by himself but yet they managed to Drop him numerous times from his lift due to not using Mandated Safety Straps and NOT following basic plan care for him. Tragic outcome resulting from trusting them to care for our loved one. Stay Away! Be sure to check out their licensing violations with Dept of Social Services.

Look for recent reviews--The Colonnades has more problems every day. Routine loss of electricity, heat and hot water. A plumbing disaster closed their kitchen. Food comes from a temporary kitchen. No table service in the dining room--buffet line only. Worst of all--they are chronically understaffed. Despite job fairs they are unable to hire and keep staff, from service staff to nurses to administrators. Those who remain are unpleasant to deal with. Currently spending on a big dining room addition while rooms sit empty. There are newer, better options in Charlottesville. Look around!

My mother passed away on May 15 of this year. We ended up with a credit of over $500. Every month we get a credit statement showing how much credit we have. But as of December 2 we still have not received the money that they owe us. I tried calling the accounting office at the facility where my mother lived. They have no accounting office there, only a business office. I left messages but they never called back. Finally, I reached someone. She was very nice and polite and said she would take care of it and get back to me. Neither has it been taken care of nor has she gotten back to me.

At first glance Sunrise of Golden Valley appears to be a wonderful caring facility, but our experience indicates that they have some serious issues with ethics, integrity and honesty. Two days prior to my mother being scheduled to transition from a rehab facility into Sunrise of Golden Valley, they pulled the rug out from under us without warning and with minimal explanation (causing great hardship for my mother and our family).