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About Sunrise Senior Living Reviews
Sunrise Senior Living is an assisted living facility that provides individualized service and personalized care for older residents. Sunrise has multiple specialized services and is a viable option for anyone considering relocating to a senior living facility.
Pros & Cons
- Personalized living space
- Can bring personal pets
- Varying levels of senior care
- Not available in all 50 states
Sunrise Senior Living is a good option for older individuals because of its wide range of care services. However, the cost may be a little pricey for some people because of the level of care and quality of amenities and living areas.
A variety of options as far as level of care needed. Daily care, overnight care, 24 hour rotations… Good value for the very reliable service, caring and reliable workers, the vari...Read full review
When they helped my grandmother, they offered her so much. She got to participate in so many activities as well of having her independence. Round the clock care, always there for ...Read full review
What is Sunrise Senior Living?
Sunrise Senior Living is a resident-centered environment for older individuals who require care. Its facilities provide residents with:
- Independent living
- Skilled nursing and rehabilitative care
- Alzheimer’s disease and memory care
- Assisted living and personal care
- Short-term stays and respite care
Sunrise Senior Living’s facilities use CareConnect electronic health technology to track residents’ health records, preferences and needs. It also sends approved patient updates to selected family members and loved ones.
How does Sunrise Senior Living work?
To begin, you must determine if it is time for you or your loved one to enter a senior living environment. Sunrise Senior Living offers an informative online questionnaire designed to help guide your decision. From there, you can take another questionnaire to determine the level of care needed.
If you decide that a Sunrise Senior Living facility is right for you or a family member, contact the location nearest you to determine availability. There may be a waiting list if its facilities are full.
Sunrise Senior Living cost
The cost of Sunrise Senior Living varies based on the level of care. More frequent and/or complex care will result in a higher rate.
All residents pay a monthly fee that covers:
- Caregiving fees
- Home maintenance
- Property tax and insurance
- Utility payments
You should also expect to pay for various medical needs and services as they arise.
Sunrise Senior Living offers veterans benefits of up to $2,000 per month for eligible residents. The IRS also provides tax deductions on specific costs associated with senior living and care. Consult with your tax advisor to determine which deductions you and your loved one may be eligible for.
Sunrise Senior Living FAQ
Who owns Sunrise Senior Living?
Sunrise Senior Living was founded by Paul and Terry Klaassen in 1981. Today the company owns and manages 329 communities across the United States, the United Kingdom and Canada.
Where is Sunrise Senior Living?
Sunrise Senior Living has communities in the United States, Canada and the United Kingdom. You can find facilities in the following states:
- New York
- North Carolina
- New Jersey
Is Sunrise Senior Living a nonprofit?
No, Sunrise Senior Living is not a nonprofit. It is a private company.
Does Sunrise Senior Living accept Medicaid?
Yes, Sunrise Senior Living accepts Medicaid. However, it recommends supplementing Medicaid with another form of insurance or payment for those able to do so, as Medicaid does not cover the full cost of housing, treatment and more.
Is Sunrise Senior Living safe?
Sunrise Senior Living operates safe facilities that provide all levels of senior care, including home care, respite care and skilled nursing. The facilities offer a wealth of amenities unavailable at many other senior living facilities, including creative activities, the ability to bring a pet and the option to customize the living area.
ConsumerAffairs has collected 34 reviews and 115 ratings.
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Reviewed May 29, 2023
My experience with Sunrise has unfortunately been very poor. First of all, the price they quoted me initially after they evaluated the potential resident was increased right before the contract was signed, because they then said she would need a higher level of care than initially stated. I was fine with that; I wanted her to have the best care, although they should have made that clear initially - there was a bit of a bait-and-switch there. However, the level of care for my friend, who is bedridden, never reached the level it should have. Her adult diapers were not changed in a timely manner, and she cried from pain when they did finally change her. I have seen her positioned almost off of the bed, in danger of falling, and had to move her myself.
One major reason I insisted on a Hoyer lift initially was so she could have a real shower, but Sunrise never gave it to her - hospice jumped in and did many of the tasks that Sunrise should have done and never did. Many careless mistakes, like forgetting to put her oxygen on when she was brought out of her room, or the oxygen concentrator is uncharged. Her trays and phone would be placed out of reach. Her clothing is almost always changed by hospice, not Sunrise. Her laundry would be dropped off but not put away, which my friend certainly could not do. In short, they treated her like she was merely there for assisted living after assuring me that she would be well taken care of in a nursing home.
I spent hours explaining the problem to all levels of management, and if anything, things got worse. Upper management never responded, I was treated as a nuisance and even told not to communicate with other residents even though by then I had become friends with them. To add insult to injury, Sunrise then raised the price again, without any advanced notice, and backdated it as if they were giving a level of care they never got close to. This is blatantly unethical. I am moving my friend to another facility because of how awful this situation is. I have had to fly into Denver many times because I cannot trust Sunrise to take care of my friend. The nursing, food, and activities are quite nice. It is a shame that their caregiving and management are so poor. If your loved one needs anything beyond basic assisted living needs, please look elsewhere.
Reviewed Jan. 14, 2023
Since Mom returned from a fall at Sunrise and a failed rehab, there has not been a Dir. of Nursing for 14 of the last 18 months. Even though the State of Delaware regulates this position be in place, the State of Delaware was notified and Robert ** at DHCQ felt Sunrise was doing the best they could. I've had to manage Mom's overmedication, wounds received through lack of care and care plans that required more money, but no identification of source and plan to address. The State of DE was made aware but my only follow up was an eviction notice after having signed Mom up for hospice through Compassionate Care Hospice.
After having to plan for Mom's relocation, I won the eviction appeal hearing because there was no doctor's note - a State of Delaware regulation - that was not found during Robert **'s review of my Retaliation Complaint. So, when dealing with LTC facilities in Delaware, know that the State regulatory agencies funded to support residents and families fold like a house of cards in support of the facilities that are allowed to act as they like. But if you are brave enough to fight through the process, you may win and allow your loved one to Age in Place - as so many facilities and regulations ask allow to happen.
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Reviewed Nov. 9, 2022
Problem: Dementia patient who has missed her medications (and more) and the staff and management couldn't care less! I've tried to get changes made (for 4 months now) with the care mgr/head nurse/gen mgr(lied to me) /regional nurse/a few outside links/linkup (anon) from posting negative review and NO HELP from ANYONE. Mom is missing showers/laundry/meals/& meds and then finally we're told she is in INDEPENDENT LIVING. The ad and the contract don't even mention independent!!! ASSISTED OR REMINISCENCE ONLY. She was admitted with dementia. She has continued dementia meds by THEIR doctor and staff. We're now being told by some regional nurse that her doc says she's alert and coherent. SHE NEEDS ASSISTANCE! SHE HAS DEMENTIA! Oh, wait...nurse says they can upgrade$$$$ the "care".... What the..??
Reviewed Sept. 10, 2022
My Mother has been in Sunrise at Granite Run since Nov. 2020 and the care in the last 6 months has become very poor! The rooms are dirty, the food is poor and the caregivers sit at a community table and play on their cellphones for hours rather than take care of the residents! The newest thing is the residents' clothing and bath essentials are disappearing on a weekly basis when the staff does their laundry! This staff of caregivers cannot even place a cap or lid on a tube of toothpaste or cream and return it to its proper storage place after using it! The prices went up effective 1/1/22 and the now newest bill for 10/1/22 reflects another increase of over $ 1000.00! Don't send your parents to SUNRISE!
Reviewed Feb. 16, 2022
I have been requesting for the past (6) years, a copy of POWER OF ATTORNEY, FINANCIAL and MEDICAL RECORDS from Sunrise Nursing Home, Massachusetts. I AM STILL WAITING! Last week, I spoke on phone (02/09/2022) with Sunrise Director: Ms. Ilene **. At first, the woman was slightly pleasant and sincere, but our phone conversation quickly derailed into a screaming match. (I have spoken to her before, this was our 3rd phone conversations!)
Ms. **, reminded me several times that: "YOU, LINDA, NEVER VISITED MY FATHER at SUNRISE NURSING HOME!" ALL the while, claiming that she was "NOT ALLOWED to delve into "family matters". Ms. **, made it a regular point of interest for me to note that: "YOUR BROTHER and HIS GIRLFRIEND, PAT A. were here often, caring for your Father!" " They did a much better job at the visitations, than YOU! did!". "YOUR FATHER had access to a telephone, so obviously... you he never wanted to speak with you!" So, here we are now and I am so very, very angry and so very demolished by the HEINOUS, IMPROPER words of Ms. ILENE **. Please ask the CEO to telephone me.
Reviewed Dec. 10, 2021
My mom came to Sunrise senior living in Cresskill Nj in Aug 2021. They told us increases are around 3%. She has only been here less than 5 months and they want to give her a full year increase of around $10,000. I have called management of facility and corporate management. Both have been unhelpful. Corporate does not answer their phones or call back. We asked them to prorate and they did very little negotiations. It is obvious that their bottom line is their main concern. Please keep in mind if you come in mid year they raise prices substantially at the beginning of the year. Due to COViD these facilities have more rooms due to less demand so they are passing the additional costs onto the residents. Sunrise keeps opening new locations so obviously they are not hurting for money.
Reviewed April 18, 2020
My dad had a Horrible experience at this facility. I warn all prospective families to avoid placing their family member here. Poor staff training doesn't even cover issues we experienced causing my dad 2 fractured femurs and life-threatening health issues. Constant Bed Sores, and UTI'S too! He was wheel chaired bound to begin with, couldn't even sit on the edge of his bed by himself but yet they managed to Drop him numerous times from his lift due to not using Mandated Safety Straps and NOT following basic plan care for him. Tragic outcome resulting from trusting them to care for our loved one. Stay Away! Be sure to check out their licensing violations with Dept of Social Services.
Reviewed Feb. 6, 2020
Look for recent reviews--The Colonnades has more problems every day. Routine loss of electricity, heat and hot water. A plumbing disaster closed their kitchen. Food comes from a temporary kitchen. No table service in the dining room--buffet line only. Worst of all--they are chronically understaffed. Despite job fairs they are unable to hire and keep staff, from service staff to nurses to administrators. Those who remain are unpleasant to deal with. Currently spending on a big dining room addition while rooms sit empty. There are newer, better options in Charlottesville. Look around!
Reviewed Dec. 3, 2019
My mother passed away on May 15 of this year. We ended up with a credit of over $500. Every month we get a credit statement showing how much credit we have. But as of December 2 we still have not received the money that they owe us. I tried calling the accounting office at the facility where my mother lived. They have no accounting office there, only a business office. I left messages but they never called back. Finally, I reached someone. She was very nice and polite and said she would take care of it and get back to me. Neither has it been taken care of nor has she gotten back to me.
I tried to find the corporate accounting office and though I did find information about an accounting scandal that nearly drove them into bankruptcy and forced the sale of the company, I could not find a phone number for an accounting office. Beyond this, our experience at Sunrise was so-so. They had some good employees when my mother moved there--an especially good activities director. They cut him back to part-time and he had to find work elsewhere. Other good employees were constantly leaving because of overwork and low wage. Basically we had to have our own "private" with my mother during all waking hours. The place looked nice and was kept relatively clean.
Reviewed Oct. 9, 2019
At first glance Sunrise of Golden Valley appears to be a wonderful caring facility, but our experience indicates that they have some serious issues with ethics, integrity and honesty. Two days prior to my mother being scheduled to transition from a rehab facility into Sunrise of Golden Valley, they pulled the rug out from under us without warning and with minimal explanation (causing great hardship for my mother and our family).
Turns out I was blatantly and repeatedly lied to throughout the entire sales process regarding Sunrise's capability, experience and willingness to care for my mother. My mother suffers from Lewy Body Dementia (the second most common form of dementia). The sales director told me that Sunrise of Golden Valley had extensive experience caring for numerous residents who suffered from Lewy Body and they were very well equipped to deal with its challenges.
After extensive discussions regarding my mother's needs, I was assured that Sunrise was a great fit for her. There was never any mention of the possibility of my her being rejected because she suffered from Lewy Body. Immediately after Sunrise completed their routine assessment of my mother I was told that she had done great, there were no red flags and they would be recommending a placement in the less care intensive assisted living quarters with Sunrise. They had her room all picked out, we had the movers booked and I even had a new lift assist recliner being shipped to their facility.
Two days before my mother was scheduled to move into Sunrise, the sales director called me and told me that they "Can't help us." My inquiries as to why were met with vague and evasive responses. This totally unexpected, last minute, incredibly disruptive, rejection caused my mother tremendous physical, emotional and financial hardship (as her insurance coverage had expired at the rehab facility and we had no backup plan as we had been assured that we wouldn't need one).
Two months later (after scrambling to get my mother placed in a competitor's facility), Sunrise's Regional Operations Director admitted to me that Sunrise is not equipped to handle Lewy Body patients, that my mother was rejected for that reason and that I had been blatantly and repeated lied to throughout the entire sales and assessment process.
I have trouble wrapping my head around how a facility that shows such apparent care and sensitivity to their residents could treat an incredibly vulnerable wonderful elderly woman so callously. But clearly...in at least this instance...they did not hesitate to repeatedly and blatantly lie when they thought it might be in their financial interest do so. Do you really want to entrust the care of your highly vulnerable elderly loved one to these people?
Sunrise Senior Living Company Information
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- Sunrise Senior Living
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