Sunrise Senior Living

Sunrise Senior Living

 3.3/5 (43 ratings)
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About Sunrise Senior Living

Sunrise Senior Living is an assisted living facility that provides individualized service and personalized care for older residents. Sunrise has multiple specialized services and is a viable option for anyone considering relocating to a senior living facility.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars


  • Personalized living space
  • Can bring personal pets
  • Varying levels of senior care


  • Not available in all 50 states
  • Expensive

Bottom Line

Sunrise Senior Living is a good option for older individuals because of its wide range of care services. However, the cost may be a little pricey for some people because of the level of care and quality of amenities and living areas.

Top Sunrise Senior Living Reviews

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Rated with 5 stars

A variety of options as far as level of care needed. Daily care, overnight care, 24 hour rotations… Good value for the very reliable service, caring and reliable workers, the vari...

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Rated with 5 stars

When they helped my grandmother, they offered her so much. She got to participate in so many activities as well of having her independence. Round the clock care, always there for ...

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What is Sunrise Senior Living?

Sunrise Senior Living is a resident-centered environment for older individuals who require care. Its facilities provide residents with:

  • Independent living
  • Skilled nursing and rehabilitative care
  • Alzheimer’s disease and memory care
  • Assisted living and personal care
  • Short-term stays and respite care

Sunrise Senior Living’s facilities use CareConnect electronic health technology to track residents’ health records, preferences and needs. It also sends approved patient updates to selected family members and loved ones.

How does Sunrise Senior Living work?

To begin, you must determine if it is time for you or your loved one to enter a senior living environment. Sunrise Senior Living offers an informative online questionnaire designed to help guide your decision. From there, you can take another questionnaire to determine the level of care needed.

If you decide that a Sunrise Senior Living facility is right for you or a family member, contact the location nearest you to determine availability. There may be a waiting list if its facilities are full.

Sunrise Senior Living cost

The cost of Sunrise Senior Living varies based on the level of care. More frequent and/or complex care will result in a higher rate.

All residents pay a monthly fee that covers:

  • Rent
  • Caregiving fees
  • Home maintenance
  • Property tax and insurance
  • Utility payments

You should also expect to pay for various medical needs and services as they arise.

Sunrise Senior Living offers veterans benefits of up to $2,000 per month for eligible residents. The IRS also provides tax deductions on specific costs associated with senior living and care. Consult with your tax advisor to determine which deductions you and your loved one may be eligible for.

Sunrise Senior Living FAQ

Who owns Sunrise Senior Living?
Sunrise Senior Living was founded by Paul and Terry Klaassen in 1981. Today the company owns and manages 329 communities across the United States, the United Kingdom and Canada.
Where is Sunrise Senior Living?
Sunrise Senior Living has communities in the United States, Canada and the United Kingdom. You can find facilities in the following states:
  • Arizona
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • New York
  • North Carolina
  • Ohio
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Pennsylvania
  • Tennessee
  • Texas
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • Nevada
  • New Jersey
  • Utah
  • Virginia
  • Washington
Is Sunrise Senior Living a nonprofit?
No, Sunrise Senior Living is not a nonprofit. It is a private company.
Does Sunrise Senior Living accept Medicaid?
Yes, Sunrise Senior Living accepts Medicaid. However, it recommends supplementing Medicaid with another form of insurance or payment for those able to do so, as Medicaid does not cover the full cost of housing, treatment and more.

Is Sunrise Senior Living safe?

Sunrise Senior Living operates safe facilities that provide all levels of senior care, including home care, respite care and skilled nursing. The facilities offer a wealth of amenities unavailable at many other senior living facilities, including creative activities, the ability to bring a pet and the option to customize the living area.

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How do I know I can trust these reviews about Sunrise Senior Living?
How do I know I can trust these reviews about Sunrise Senior Living?
  • 4,009,135 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2022

My Mother has been in Sunrise at Granite Run since Nov. 2020 and the care in the last 6 months has become very poor! The rooms are dirty, the food is poor and the caregivers sit at a community table and play on their cellphones for hours rather than take care of the residents! The newest thing is the residents' clothing and bath essentials are disappearing on a weekly basis when the staff does their laundry! This staff of caregivers cannot even place a cap or lid on a tube of toothpaste or cream and return it to its proper storage place after using it! The prices went up effective 1/1/22 and the now newest bill for 10/1/22 reflects another increase of over $ 1000.00! Don't send your parents to SUNRISE!

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 16, 2022

I have been requesting for the past (6) years, a copy of POWER OF ATTORNEY, FINANCIAL and MEDICAL RECORDS from Sunrise Nursing Home, Massachusetts. I AM STILL WAITING! Last week, I spoke on phone (02/09/2022) with Sunrise Director: Ms. Ilene **. At first, the woman was slightly pleasant and sincere, but our phone conversation quickly derailed into a screaming match. (I have spoken to her before, this was our 3rd phone conversations!)

Ms. **, reminded me several times that: "YOU, LINDA, NEVER VISITED MY FATHER at SUNRISE NURSING HOME!" ALL the while, claiming that she was "NOT ALLOWED to delve into "family matters". Ms. **, made it a regular point of interest for me to note that: "YOUR BROTHER and HIS GIRLFRIEND, PAT A. were here often, caring for your Father!" " They did a much better job at the visitations, than YOU! did!". "YOUR FATHER had access to a telephone, so obviously... you he never wanted to speak with you!" So, here we are now and I am so very, very angry and so very demolished by the HEINOUS, IMPROPER words of Ms. ILENE **. Please ask the CEO to telephone me.

5 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 10, 2021

    My mom came to Sunrise senior living in Cresskill Nj in Aug 2021. They told us increases are around 3%. She has only been here less than 5 months and they want to give her a full year increase of around $10,000. I have called management of facility and corporate management. Both have been unhelpful. Corporate does not answer their phones or call back. We asked them to prorate and they did very little negotiations. It is obvious that their bottom line is their main concern. Please keep in mind if you come in mid year they raise prices substantially at the beginning of the year. Due to COViD these facilities have more rooms due to less demand so they are passing the additional costs onto the residents. Sunrise keeps opening new locations so obviously they are not hurting for money.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2020

    My dad had a Horrible experience at this facility. I warn all prospective families to avoid placing their family member here. Poor staff training doesn't even cover issues we experienced causing my dad 2 fractured femurs and life-threatening health issues. Constant Bed Sores, and UTI'S too! He was wheel chaired bound to begin with, couldn't even sit on the edge of his bed by himself but yet they managed to Drop him numerous times from his lift due to not using Mandated Safety Straps and NOT following basic plan care for him. Tragic outcome resulting from trusting them to care for our loved one. Stay Away! Be sure to check out their licensing violations with Dept of Social Services.

    25 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 6, 2020

    Look for recent reviews--The Colonnades has more problems every day. Routine loss of electricity, heat and hot water. A plumbing disaster closed their kitchen. Food comes from a temporary kitchen. No table service in the dining room--buffet line only. Worst of all--they are chronically understaffed. Despite job fairs they are unable to hire and keep staff, from service staff to nurses to administrators. Those who remain are unpleasant to deal with. Currently spending on a big dining room addition while rooms sit empty. There are newer, better options in Charlottesville. Look around!

    15 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 3, 2019

    My mother passed away on May 15 of this year. We ended up with a credit of over $500. Every month we get a credit statement showing how much credit we have. But as of December 2 we still have not received the money that they owe us. I tried calling the accounting office at the facility where my mother lived. They have no accounting office there, only a business office. I left messages but they never called back. Finally, I reached someone. She was very nice and polite and said she would take care of it and get back to me. Neither has it been taken care of nor has she gotten back to me.

    I tried to find the corporate accounting office and though I did find information about an accounting scandal that nearly drove them into bankruptcy and forced the sale of the company, I could not find a phone number for an accounting office. Beyond this, our experience at Sunrise was so-so. They had some good employees when my mother moved there--an especially good activities director. They cut him back to part-time and he had to find work elsewhere. Other good employees were constantly leaving because of overwork and low wage. Basically we had to have our own "private" with my mother during all waking hours. The place looked nice and was kept relatively clean.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 9, 2019

    At first glance Sunrise of Golden Valley appears to be a wonderful caring facility, but our experience indicates that they have some serious issues with ethics, integrity and honesty. Two days prior to my mother being scheduled to transition from a rehab facility into Sunrise of Golden Valley, they pulled the rug out from under us without warning and with minimal explanation (causing great hardship for my mother and our family).

    Turns out I was blatantly and repeatedly lied to throughout the entire sales process regarding Sunrise's capability, experience and willingness to care for my mother. My mother suffers from Lewy Body Dementia (the second most common form of dementia). The sales director told me that Sunrise of Golden Valley had extensive experience caring for numerous residents who suffered from Lewy Body and they were very well equipped to deal with its challenges.

    After extensive discussions regarding my mother's needs, I was assured that Sunrise was a great fit for her. There was never any mention of the possibility of my her being rejected because she suffered from Lewy Body. Immediately after Sunrise completed their routine assessment of my mother I was told that she had done great, there were no red flags and they would be recommending a placement in the less care intensive assisted living quarters with Sunrise. They had her room all picked out, we had the movers booked and I even had a new lift assist recliner being shipped to their facility.

    Two days before my mother was scheduled to move into Sunrise, the sales director called me and told me that they "Can't help us." My inquiries as to why were met with vague and evasive responses. This totally unexpected, last minute, incredibly disruptive, rejection caused my mother tremendous physical, emotional and financial hardship (as her insurance coverage had expired at the rehab facility and we had no backup plan as we had been assured that we wouldn't need one).

    Two months later (after scrambling to get my mother placed in a competitor's facility), Sunrise's Regional Operations Director admitted to me that Sunrise is not equipped to handle Lewy Body patients, that my mother was rejected for that reason and that I had been blatantly and repeated lied to throughout the entire sales and assessment process.

    I have trouble wrapping my head around how a facility that shows such apparent care and sensitivity to their residents could treat an incredibly vulnerable wonderful elderly woman so callously. But at least this instance...they did not hesitate to repeatedly and blatantly lie when they thought it might be in their financial interest do so. Do you really want to entrust the care of your highly vulnerable elderly loved one to these people?

    24 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 4, 2019

    I have had many poor experiences at Sunrise in Palos Park. My brother, who has dementia, lived there for a short 9 months and I am glad he is not going back. When I was packing up my brothers things to move him out I realized that a of lot of clothes in his closet were not his. There were four shoes and none of them matched and not his. I have noticed that his clothes were missing before and when I complained to the staff they put anybody’s clothes in the closet to fill it. I believe that Sunrise was increasing the living costs for my brother without merit, acting managing directer was exaggerating things about my brother that just were not true, so much so, another nurse apologized for her actions and behavior because she could see how much Diane bothered me.

    Dementia patients at Sunrise Palos Park reside in a secure, locked environment where there is one door that cannot be opened without a code you input in on the keypad located on the wall by the door. TWICE by brother made his way out of this area. Keep in mind, he does not move very fast and was not being secretive but yet he still was found outside the locked area for dementia patients. The first time, he got out I was told it was because a gentleman that lives in assisted living, on the other side of the locked door, this gentleman was given the door code so he could come and go freely to visit his wife.

    The second time, he got out because he followed a cleaning lady who opened the security door and allowed him to follow her out without checking the door behind her. Sunrise notified me 5 days after this incident because they were calling the wrong phone number to get in touch with me. This occurred in mid Feb. 2019 which was the coldest month of the year in the history of Chicago weather, and he also walked through the basic assisted living area un-noticed and went out the door in the cold without a coat. The time he was outdoors was never provided to us.

    So, when they finally inform me of the situation they presented it as though he had escaped and/or broke out. CAN YOU BELIEVE THIS. I inquired if this incident was reported to the proper government agency, which I believe is mandatory for this type of facilities. I requested a copy of the report they filed,but they were unwilling to provide. I'm assuming this is how they maintain their higher ratings at there assisted living facility.

    The last draw for me is when Sunrise called and told me that my brother was dehydrated and he was not swallowing the water they gave him, they sent him to the hospital and we went to the hospital to find out he had a brain bleed in addition to the dehydration. The first thing the doctor at the hospital questioned me about were all the bruises all over his body. The doctor questioned where he was living and how many times they called to tell me he fell.

    I told him just once, that he had slipped off a chair. Also, I would warn you that signing for outings they offer from time to time and dinners purchased at outside restaurants which are added to your bill,without applying credits for the dinners that were skipped. We received additional charges on the invoice for sandwiches,etc. But one really stands out : $ 36.85 for lunch from the Cheese Cake Factory. (a bit extreme) I advise you not to use Sunrise if you can avoid it.

    16 people found this review helpful
    Rated with 3 stars
    Verified Reviewer
    Original review: Sept. 18, 2019

    My father was a resident there for 15 months. Staff were friendly and mostly met his needs. He had his favorites and was called "Mr Coffee" due to love of coffee. My dad was in hospice for his last 2 months. After he passed, there was no contact from facility administration, or other staff. It was like he had never been there. No condolences, no notes, no letters, no nothing. I understand that this is not a requirement, but wouldn't it be an appreciated courtesy to recognize a resident's family at this time?

    21 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 3, 2019

    The staff in East Meadow is fabulous. Yes it's definitely a revolving door in all departments but no complaints as the problem employees never last more than a week or two. My father has lived there many years, from the kindness of everyone to the Chef, no complaints worthwhile typing. But... CORPORATE. Don't be fooled this is a profit bearing Corporation who will bankrupt the family, seems ok when you first get there but as soon as your loved one is settled and happy, BAM all the charges change and out the door your loved one goes with or without your permission.

    I've seen this happen, even the staff admits its disgusting and it breaks their hearts every time they have to pack a resident up to be shipped off to government nursing home. Beware this place was sold to corporate a few years ago and nothing is the same. I've known the staff for years, would never use names but they wouldn't allow their loved ones to live there based on Corporate $$$. Your family member is merely buying a new house, car, yacht or college tuition for the Board's family. Trying to reason with the District Director, your issues are not their problem as I have been told personally.

    40 people found this review helpful
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    Sunrise Senior Living Company Information

    Company Name:
    Sunrise Senior Living