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Sunrise Senior Living
Overall Satisfaction Rating
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  • 1 stars
Based on 22 ratings

Sunrise Senior Living

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22 Sunrise Senior Living Consumer Reviews

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Page 1 Reviews 1 - 10
Rated with 1 star
Verified Reviewer
Original review: March 3, 2019

The staff in East Meadow is fabulous. Yes it's definitely a revolving door in all departments but no complaints as the problem employees never last more than a week or two. My father has lived there many years, from the kindness of everyone to the Chef, no complaints worthwhile typing. But... CORPORATE. Don't be fooled this is a profit bearing Corporation who will bankrupt the family, seems ok when you first get there but as soon as your loved one is settled and happy, BAM all the charges change and out the door your loved one goes with or without your permission.

I've seen this happen, even the staff admits its disgusting and it breaks their hearts every time they have to pack a resident up to be shipped off to government nursing home. Beware this place was sold to corporate a few years ago and nothing is the same. I've known the staff for years, would never use names but they wouldn't allow their loved ones to live there based on Corporate $$$. Your family member is merely buying a new house, car, yacht or college tuition for the Board's family. Trying to reason with the District Director, your issues are not their problem as I have been told personally.

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9 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Feb. 26, 2019

My mom started out in the Independent Living of the Quadrangle location. The grounds are lovely, the buildings lovely; the Clinic was great, many individuals were great, and the food was great. But everything changed when she went to Assisted Living. Since she moved in a few years back, there have been 5 directors. One didn’t last even a week. There have been 4 head nurses (or what they call “Wellness”) and the most recent one lasted just one month. (The actual nurses are just great and the physical therapists whom they contract with are also wonderful.) There is such staff turnover but you’ll never get any revised contact lists, not even by email, when the whole world communicates important and timely notices by email. They have had my address wrong for over a year and don’t correct it, and I’m the primary person of responsibility.

It’s easy to see that the “hook” is the Independent Living and the Assisted Living gets what’s left over. I fault Sunrise with not providing proper funding and/or training and oversight and problem-solving mechanisms in the Assisted Living facility. The head chef, who has been there a while now, is great; he’s added very healthy food to the menu and is wonderful with communicating and understanding residents’ needs. There was a great Activities director but she left. Why are all these good people going? When somebody leaves or quits, you don’t get an “out of office reply” or response on the phone such as “please contact (new name).” You don’t get an administrative email to please contact so and so. You call again and again and leave messages again and again until finally you ask.

Residents and their families are given poor to no written “instructions” as to how the Assisted Living works. You just have to suffer and learn the ropes. I tried but Sunrise just didn’t want to spend the money on either an improved written booklet or an online resource for families that could be updated regularly. The day concierge is kind of nasty too. The evening concierges are great and will always help you. I love calling after 5 pm.

Don’t get me wrong. There are many people who work here who are GREAT. Many wonderful Care Managers who will come in and take care of you or your elderly parents; as I said the chef, activities directors, the nurses, the PT team. I’ve loved the last two heads of “wellness” but they’ve left. The people who administer the meds (the “med room managers”) are great; they’re professional and kind and communicate well. But the administrative communication is awful and there doesn’t seem to be any mechanism for solving problems and the staff director will rarely take your suggestions seriously, seemingly more interested in defending staff than improving service. I would say that if you’re coming from the Quadrangle Independent Living, so be it. And be prepared. But if you're looking for an Assisted Living place from the outside coming in, find a better place. There are probably plenty of them to choose from.

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6 people found this review helpful
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Rated with 1 star
Verified Reviewer
Original review: Jan. 8, 2019

The initial experience was okay but the overall was unbelievably brutal to say the least. The lack of care, the neglect - unbelievable. I would not advise or recommend that facility to anyone. My father was in this facility. It was brutally harassed and bullied. There was nothing done to protect him or others from harm. It's all about money and that is basically the bottom line. The owners and or administrators will not dare put their loved ones.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 6, 2018

I have just left Sunrise of Decatur GA and I am so happy to leave. It is not the place for someone who has their wits about them. The staff, from the executive director on down are condescending and rude. They put on a great show for visiting families but show their true colors when alone with the residents. Major areas of concern: Religions. Sunrise purports to be open to all, but I am not Christian and was harassed by the staff. One of whom told my girlfriend that I was in league with Satan, and by the Activity Coordinator who insisted on leading a prayer before she would drive the bus to take us on a luncheon. This woman also assaulted me the very same trip. Another issue is medication, I often saw meds dispensed four to five hours late and often just left in the rooms, which is illegal. There is a major issue with the staff. It is a terrible job and they are paid minimum wage with almost no training. Don’t want your loved one at their mercy!

17 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: April 30, 2018

My two family members are in the process of being kicked out of Sunrise after being misled for 2 years about how the relationship would go in the future. One is 85 years old and dying of Parkinson's disease, the other is 77 years old with a heart condition. He (77) drove a truck and she was a house cleaner. They had no financial knowledge or business knowledge. They spent their entire life barely above poverty levels but managed to be disciplined and pay off their house a few years ago. Their income level would qualify them for Medicaid, as it would have 2 years ago. The 85 year old that's dying of Parkinson's has the medical qualification and would have also been eligible 2 years ago. The problem was that these two people had no understanding of the industry or of contract law and have been shafted along the way.

In April of 2016, their head of sales, Keith **, and their Executive Director, Amy **, told my family that if they sold their house and paid for 2 years... Full price (over $11,000/mo due to the 85 year old's health)... that they'd be assured a place at Sunrise no matter what income level they had after 2 years. That despite the 85 year old being eligible, pay out of pocket so that you both can stay at Sunrise for the rest of your lives. They then had these two people sign a contract dozens of pages long where it clearly indemnifies them against ALL "previous oral agreements or contracts".

The signed contract creates the environment where these people can say whatever they have to in order to get the naive, uneducated, dying elderly folks into their facility. Then, when they run out of money, they deny the whole thing and are now threatening to kicking the 77 year old out onto the street and will immediately move the 85 year old into a Medicaid facility, not nearly as nice as Sunrise facility. They have taken almost $275,000 of my family's money and are now going to force a 77 year old to leave his dying wife, apply for section 8 housing, and live the rest of his life in a government subsidized, high crime, cold, dirty apartment complex.

In hindsight, the "experts" at Sunrise should have properly guided my family, informing them that the 85 year old was eligible for benefits at a medicaid facility. She is so sick that the quality of life that Sunrise affords versus a less quality facility would not be of great value to her. With no assets except the house, the 77 year old never HAD TO sell his house as he is fully independent. He did it because he was told too in order to liquidate an asset to pay for his wife's care. An asset that is excluded from needing to be liquidated for her to gain Medicaid status.

I began inquiring about the 2 year hurdle almost a year ago. At the time, the family still had about $140,000 left... money that they could have used to buy a place if they knew Sunrise intended to kick them out... Still a travesty considering they owned their house outright but it would have given him a chance. They deliberately did not talk to me for months until recently informing me they would not honor their word and were exempt from any liability because the contract specifically exempts them.

I have found almost a dozen more people who have had a similar experience at Sunrise. Ironically, part of the pitch was that "Sunrise was started because the founder's family saw first hand what happens with elder care and wanted to provide a great alternative to help senior citizens". Yet they have defrauded my family and stole hundreds of thousands of dollars from people who had benefits and other options that would not have cost them anything. I would NEVER recommend this place and I hope that they see the harm they've caused when people are literally going to die cold and hungry because of this behavior. Don't buy the warm fuzzy feeling when you walk in and see a fire in the fireplace and cookies on the counter. It's all a facade to steal your money.

P.S. The quality of care hasn't been great either. My dying cousin has been left for hours in her own dirty clothes after having an accident. I got to her, from 150 miles away, faster than the people who are 10 ft away at the counter... They could not even have the decency to button her pants or pull her shirt down... Disgusting.

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24 people found this review helpful
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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Feb. 19, 2018

I have been repairing the TV sets for Sunrise Senior Living Annapolis for several years. However the last repair went without compensation. I contact them several times to rectify the situation but never heard back... EVER... I don't know, I guess they just don't pay their bills anymore?? As a small business owner every job counts.

13 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 19, 2018

My aunt has been a resident of Sunrise Senior Care Plainview, NY for almost 2 years. The Sunday that we initially toured the property the main room was alive with music and activity. One resident was in the corner enjoying the music on his radio. Another resident was sitting behind an open folding table showing off and selling pieces of costume jewelry that she made herself. Our Sunrise tour guide salesperson boasted how happy their residents are. She said that they have an activities director who keeps the residents occupied and engaged all week long. She showed us the big beautiful Sunrise bus parked right in front of the entrance and said that they use it to go on trips daily.

I remember thinking to myself that this place sounds like an adult Disneyworld. Then we went into the dining room where we were told that my aunt would receive three delicious meals daily, and snacks at night if she desired. After viewing the game room and the resident rooms available, we decided to make Sunrise her new home. Let me start off by saying that the aids and other staff at this facility are some of the nicest, caring, and helpful people I have ever seen. They go above and beyond in care. But this is what you need to know before you bring your loved ones here:

On Monday, after they are finished with their sales pitches to prospective residents Sunrise turns back into a lifeless, boring, old age home with few, if any activities to keep the residents occupied. No more music, few, or no activities, and other than a Monday morning bus trip to CVS, or a Thursday afternoon trip to a restaurant for lunch, that big Sunrise bus doesn't move an inch. All of those casino trips and outings to the mall are non-existent. And other than board games and a television set there is little to stimulate the minds of the residents. At 7:30 PM Sunrise turns into a ghost town. Not a peep. All residents have been brought into their rooms, and the rest are already in their beds. Sunrise-Disneyworld is closed.

The food is overcooked, dry, tasteless, and very poor quality. Fresh fruit and vegetables are scarce or non-existent. Many residents don't eat what is on the menu, and opt for a bowl of Corn Flakes or a peanut butter sandwich instead. Their food budget is extremely tight as they run out of food basics all of the time. Items like English muffins, butter, lemon or honey for tea are hit or miss.

On two occasions money has been stolen from my Aunt's room. All of the above were brought to the attention of the Administrator with little/no improvement. It's obvious to me that Sunrise corporate gives their communities a minuscule budget to work with, which is why we can expect much of the same going forward. My four phone calls to Mr. Martin ** who is in charge of Sunrise operations nationwide were not returned. Sunrise is a money-making machine with little or no concern for the well-being of their residents. It's all about the bottom line. For the $12,000+ per month she spends on care we would hope to receive better. The only reason we haven't moved on to another facility is that my aunt loves her aids and she has made several good friends. If you are looking for a place for a loved one I would think twice about taking them here. If you decide to go on a tour anyway, go on a weekday so you can see the real Sunrise.

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27 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Dec. 7, 2017

Sunrise Senior Living at Crestwood used to be an excellent, warm, well run location. The current director and some staff are not welcoming, honest or caring. The onsite activities are non-existent aside from Bingo. The director and supervisors do not follow through. The actual caregivers who work with residents are very hard working, the RNS and most LPNs are good and all the concierges who work the desk are kind and helpful - those would get 4 to 5 stars but overall the place is poorly run, left hand doesn't know what the right is doing and amenities that used to be great are now poor.

26 people found this review helpful
Rated with 1 star
Original review: June 22, 2017

The Sunrise of Mt Vernon in Alexandria is the absolute worse. They treat the care managers unfairly. They literally do everything, they overwork them to the point it's impossible for them to give the proper care the residents need. Housekeeping doesn't clean the showers. Have the same hair and bowel movements in the shower that was there for weeks. Management is the worse. No communication and they abuse the staff. The director sits in the office. All his concern is about money. I would never send my love one to this Sunrise facility.

28 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 14, 2016

They offer the family the ability to create a schedule that the family can work with which is good if the family works. This allows us to work and have time too for others. The music that they play is great and having time to have art time is good too because it helps to reduce stress and allow the mind to be creative. The insurance gives us the ability to make sure all our needs are being taken care of so that life becomes less stressful which is always a good thing. The service is good and allows me time for others without having the feeling that something might happen which allows me to live a life that is peaceful.

7 people found this review helpful
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Sunrise Senior Living expert review by ConsumerAffairs

Sunrise Senior Living operates in over 300 communities throughout the United States, Canada and the United Kingdom. Residential options include independent living, assisted living, memory care, respite care and skilled nursing facilities. The company was founded in 1981 and is headquartered in McLean, Va.

  • Dining: Sunrise Senior Living communities offer table service dining facilities with menus specifically designed to meet seniors’ nutritional needs. Residents in assisted living receive three meals a day and snacks throughout the day. Those in the independent living communities can choose how many meals they wish to have in the dining room, allowing them to adjust their program and cost to their needs and desires.

  • Pets: Independent living communities allow pets as long as residents can care for their own pets. The assisted living communities are home to community pets—dogs and cats with friendly temperaments adopted from local shelters. Assisted living residents can interact with these animals as much or as little as they wish.

  • Activities: Sunrise Senior Living offers activities to engage seniors mentally, physically and spiritually. They host lecture series and book clubs, fitness classes and nutrition education as well as religious services and yoga and meditation classes.

  • Affordability: Interested consumers can use Sunrise Senior Living’s online affordability calculator to compare their current cost of living to the rent and fees for living in one of the company’s communities. Visitors to the site can also read about amenities included in the rent and fees.

  • Hospice coordination: When necessary, professionals at Sunrise Senior Living can work with hospice providers to coordinate palliative care. They provide support for both residents and their loved ones.

  • Best for: Sunrise Senior Living’s facilities serve retirees and seniors with any level of assistive need.

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Sunrise Senior Living Company Information

Company Name:
Sunrise Senior Living
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