Sunrise Senior Living Reviews

We did not have a good experience at Sunrise of Cohasset. We needed a place for our mom to stay while her home care person was on vacation/leave for a month. During her short stay, she contracted a UTI, fell multiple times, resulting in broken bones, and ended up in the hospital twice due to these issues. Our mom was in pretty good shape when we checked her into the facility, but passed away within a few weeks of her arrival there. Here is an excerpt from a letter from Sunrise after an investigation... "the previous Coordinator overseeing the community was not assigning bathing tasks appropriately." Profit over care.

I moved my 96-year-old aunt to Sunrise at Sterling Canyon in Santa Clarita, shortly after her previous senior living facility closed. She had a private room on the second floor. The facility is very nice, large, and well maintained. The staff is very attentive. My aunt was very well taken care of. Unfortunately, they were constantly looking for reason to elevate her care level, and every level is more money. In less than one year we went from $7000 a month to $12,000 a month. We could not sustain that, and I was forced to relocate my aunt. Sunrise at Sterling Canyon in Santa Clarita is a great place but very expensive.

My dad is a new resident at a Sunrise facility in on Long Island, NY. We have private companions with him 7 days a week that are not permitted to provide any care. Yet when you ring for help, you can wait hours for assistance. I have had to go to find someone to help my dad. They also ask our companions to help out though it is against their policy. If we did not have these eyes and ears with my dad, he would not get the services we are paying for, though caretakers are always delayed in responding. I believe they do not gave sufficient staffing in place yet they charge very high rates for his level of care.

My MIL was a resident of Sunrise Senior living in Chicago, Illinois (Lincoln Park facility). She moved in there November 2023. She had 3 serious falls, she broke her wrist once, fell in the shower and broke her elbow. In November of 2024, she was found unresponsive in her room. She fell out of bed and they didn’t check on her that evening at all. I am attaching pictures. She had a broken arm and horrible black eyes. She ultimately succumbed to these injuries.

Greeley Place in Greeley Colorado. I moved at the end of May 2024 to a newly remodeled apartment also the entire exterior and interior were also updated by owners of building. The staff meaning maintenance man, house cleaning & service people in dinning room were the best. Since that time the business part of Senior living was purchased by SunRise Corp. They have fired or cause people to leave or quit. This not only is confusing to us but concerning for a stable environment to live in. My changing of bedding, housekeeping, food services are not being done. We have residents paying as little as $2000.00 to $4000.00 per month based on income. We are confused and feel that this company is detrimental to us and our safety They are the rip and clips & clowns of this business and not to be trusted at any cost. Buyer beware of this company Sun Rise & properties it owns representing senior housing.

This place change hands a month ago I think. If anybody is thinking in moving in here I think I would take a second thoughts thinks has change. No more coffee cups at the table, no more bring food to your table, no 2 choices so don't all believe the show of photo from the past. It's not that way anymore.

Linda at the concierge service is the most wonderful person. She caring and shows so much attention to the residents. She always makes sure my Dad gets a haircut every month. I am so grateful knowing that she’s there and my dad truly loves her.

My experience with Sunrise has unfortunately been very poor. First of all, the price they quoted me initially after they evaluated the potential resident was increased right before the contract was signed, because they then said she would need a higher level of care than initially stated. I was fine with that; I wanted her to have the best care, although they should have made that clear initially - there was a bit of a bait-and-switch there. However, the level of care for my friend, who is bedridden, never reached the level it should have. Her adult diapers were not changed in a timely manner, and she cried from pain when they did finally change her. I have seen her positioned almost off of the bed, in danger of falling, and had to move her myself.

Since Mom returned from a fall at Sunrise and a failed rehab, there has not been a Dir. of Nursing for 14 of the last 18 months. Even though the State of Delaware regulates this position be in place, the State of Delaware was notified and Robert ** at DHCQ felt Sunrise was doing the best they could. I've had to manage Mom's overmedication, wounds received through lack of care and care plans that required more money, but no identification of source and plan to address. The State of DE was made aware but my only follow up was an eviction notice after having signed Mom up for hospice through Compassionate Care Hospice.

Problem: Dementia patient who has missed her medications (and more) and the staff and management couldn't care less! I've tried to get changes made (for 4 months now) with the care mgr/head nurse/gen mgr(lied to me) /regional nurse/a few outside links/linkup (anon) from posting negative review and NO HELP from ANYONE. Mom is missing showers/laundry/meals/& meds and then finally we're told she is in INDEPENDENT LIVING. The ad and the contract don't even mention independent!!! ASSISTED OR REMINISCENCE ONLY. She was admitted with dementia. She has continued dementia meds by THEIR doctor and staff. We're now being told by some regional nurse that her doc says she's alert and coherent. SHE NEEDS ASSISTANCE! SHE HAS DEMENTIA! Oh, wait...nurse says they can upgrade$$$$ the "care".... What the..??

My Mother has been in Sunrise at Granite Run since Nov. 2020 and the care in the last 6 months has become very poor! The rooms are dirty, the food is poor and the caregivers sit at a community table and play on their cellphones for hours rather than take care of the residents! The newest thing is the residents' clothing and bath essentials are disappearing on a weekly basis when the staff does their laundry! This staff of caregivers cannot even place a cap or lid on a tube of toothpaste or cream and return it to its proper storage place after using it! The prices went up effective 1/1/22 and the now newest bill for 10/1/22 reflects another increase of over $ 1000.00! Don't send your parents to SUNRISE!

I have been requesting for the past (6) years, a copy of POWER OF ATTORNEY, FINANCIAL and MEDICAL RECORDS from Sunrise Nursing Home, Massachusetts. I AM STILL WAITING! Last week, I spoke on phone (02/09/2022) with Sunrise Director: Ms. Ilene **. At first, the woman was slightly pleasant and sincere, but our phone conversation quickly derailed into a screaming match. (I have spoken to her before, this was our 3rd phone conversations!)

My mom came to Sunrise senior living in Cresskill Nj in Aug 2021. They told us increases are around 3%. She has only been here less than 5 months and they want to give her a full year increase of around $10,000. I have called management of facility and corporate management. Both have been unhelpful. Corporate does not answer their phones or call back. We asked them to prorate and they did very little negotiations. It is obvious that their bottom line is their main concern. Please keep in mind if you come in mid year they raise prices substantially at the beginning of the year. Due to COViD these facilities have more rooms due to less demand so they are passing the additional costs onto the residents. Sunrise keeps opening new locations so obviously they are not hurting for money.

My dad had a Horrible experience at this facility. I warn all prospective families to avoid placing their family member here. Poor staff training doesn't even cover issues we experienced causing my dad 2 fractured femurs and life-threatening health issues. Constant Bed Sores, and UTI'S too! He was wheel chaired bound to begin with, couldn't even sit on the edge of his bed by himself but yet they managed to Drop him numerous times from his lift due to not using Mandated Safety Straps and NOT following basic plan care for him. Tragic outcome resulting from trusting them to care for our loved one. Stay Away! Be sure to check out their licensing violations with Dept of Social Services.

Look for recent reviews--The Colonnades has more problems every day. Routine loss of electricity, heat and hot water. A plumbing disaster closed their kitchen. Food comes from a temporary kitchen. No table service in the dining room--buffet line only. Worst of all--they are chronically understaffed. Despite job fairs they are unable to hire and keep staff, from service staff to nurses to administrators. Those who remain are unpleasant to deal with. Currently spending on a big dining room addition while rooms sit empty. There are newer, better options in Charlottesville. Look around!

My mother passed away on May 15 of this year. We ended up with a credit of over $500. Every month we get a credit statement showing how much credit we have. But as of December 2 we still have not received the money that they owe us. I tried calling the accounting office at the facility where my mother lived. They have no accounting office there, only a business office. I left messages but they never called back. Finally, I reached someone. She was very nice and polite and said she would take care of it and get back to me. Neither has it been taken care of nor has she gotten back to me.

At first glance Sunrise of Golden Valley appears to be a wonderful caring facility, but our experience indicates that they have some serious issues with ethics, integrity and honesty. Two days prior to my mother being scheduled to transition from a rehab facility into Sunrise of Golden Valley, they pulled the rug out from under us without warning and with minimal explanation (causing great hardship for my mother and our family).

I have had many poor experiences at Sunrise in Palos Park. My brother, who has dementia, lived there for a short 9 months and I am glad he is not going back. When I was packing up my brothers things to move him out I realized that a of lot of clothes in his closet were not his. There were four shoes and none of them matched and not his. I have noticed that his clothes were missing before and when I complained to the staff they put anybody’s clothes in the closet to fill it. I believe that Sunrise was increasing the living costs for my brother without merit, acting managing directer was exaggerating things about my brother that just were not true, so much so, another nurse apologized for her actions and behavior because she could see how much Diane bothered me.

My father was a resident there for 15 months. Staff were friendly and mostly met his needs. He had his favorites and was called "Mr Coffee" due to love of coffee. My dad was in hospice for his last 2 months. After he passed, there was no contact from facility administration, or other staff. It was like he had never been there. No condolences, no notes, no letters, no nothing. I understand that this is not a requirement, but wouldn't it be an appreciated courtesy to recognize a resident's family at this time?

The staff in East Meadow is fabulous. Yes it's definitely a revolving door in all departments but no complaints as the problem employees never last more than a week or two. My father has lived there many years, from the kindness of everyone to the Chef, no complaints worthwhile typing. But... CORPORATE. Don't be fooled this is a profit bearing Corporation who will bankrupt the family, seems ok when you first get there but as soon as your loved one is settled and happy, BAM all the charges change and out the door your loved one goes with or without your permission.

My mom started out in the Independent Living of the Quadrangle location. The grounds are lovely, the buildings lovely; the Clinic was great, many individuals were great, and the food was great. But everything changed when she went to Assisted Living. Since she moved in a few years back, there have been 5 directors. One didn’t last even a week. There have been 4 head nurses (or what they call “Wellness”) and the most recent one lasted just one month. (The actual nurses are just great and the physical therapists whom they contract with are also wonderful.) There is such staff turnover but you’ll never get any revised contact lists, not even by email, when the whole world communicates important and timely notices by email. They have had my address wrong for over a year and don’t correct it, and I’m the primary person of responsibility.

The initial experience was okay but the overall was unbelievably brutal to say the least. The lack of care, the neglect - unbelievable. I would not advise or recommend that facility to anyone. My father was in this facility. It was brutally harassed and bullied. There was nothing done to protect him or others from harm. It's all about money and that is basically the bottom line. The owners and or administrators will not dare put their loved ones.

I have just left Sunrise of Decatur GA and I am so happy to leave. It is not the place for someone who has their wits about them. The staff, from the executive director on down are condescending and rude. They put on a great show for visiting families but show their true colors when alone with the residents. Major areas of concern: Religions. Sunrise purports to be open to all, but I am not Christian and was harassed by the staff. One of whom told my girlfriend that I was in league with Satan, and by the Activity Coordinator who insisted on leading a prayer before she would drive the bus to take us on a luncheon. This woman also assaulted me the very same trip. Another issue is medication, I often saw meds dispensed four to five hours late and often just left in the rooms, which is illegal. There is a major issue with the staff. It is a terrible job and they are paid minimum wage with almost no training. Don’t want your loved one at their mercy!

My two family members are in the process of being kicked out of Sunrise after being misled for 2 years about how the relationship would go in the future. One is 85 years old and dying of Parkinson's disease, the other is 77 years old with a heart condition. He (77) drove a truck and she was a house cleaner. They had no financial knowledge or business knowledge. They spent their entire life barely above poverty levels but managed to be disciplined and pay off their house a few years ago. Their income level would qualify them for Medicaid, as it would have 2 years ago. The 85 year old that's dying of Parkinson's has the medical qualification and would have also been eligible 2 years ago. The problem was that these two people had no understanding of the industry or of contract law and have been shafted along the way.

I have been repairing the TV sets for Sunrise Senior Living Annapolis for several years. However the last repair went without compensation. I contact them several times to rectify the situation but never heard back... EVER... I don't know, I guess they just don't pay their bills anymore?? As a small business owner every job counts.

My aunt has been a resident of Sunrise Senior Care Plainview, NY for almost 2 years. The Sunday that we initially toured the property the main room was alive with music and activity. One resident was in the corner enjoying the music on his radio. Another resident was sitting behind an open folding table showing off and selling pieces of costume jewelry that she made herself. Our Sunrise tour guide salesperson boasted how happy their residents are. She said that they have an activities director who keeps the residents occupied and engaged all week long. She showed us the big beautiful Sunrise bus parked right in front of the entrance and said that they use it to go on trips daily.

Sunrise Senior Living at Crestwood used to be an excellent, warm, well run location. The current director and some staff are not welcoming, honest or caring. The onsite activities are non-existent aside from Bingo. The director and supervisors do not follow through. The actual caregivers who work with residents are very hard working, the RNS and most LPNs are good and all the concierges who work the desk are kind and helpful - those would get 4 to 5 stars but overall the place is poorly run, left hand doesn't know what the right is doing and amenities that used to be great are now poor.

The Sunrise of Mt Vernon in Alexandria is the absolute worse. They treat the care managers unfairly. They literally do everything, they overwork them to the point it's impossible for them to give the proper care the residents need. Housekeeping doesn't clean the showers. Have the same hair and bowel movements in the shower that was there for weeks. Management is the worse. No communication and they abuse the staff. The director sits in the office. All his concern is about money. I would never send my love one to this Sunrise facility.

They offer the family the ability to create a schedule that the family can work with which is good if the family works. This allows us to work and have time too for others. The music that they play is great and having time to have art time is good too because it helps to reduce stress and allow the mind to be creative. The insurance gives us the ability to make sure all our needs are being taken care of so that life becomes less stressful which is always a good thing. The service is good and allows me time for others without having the feeling that something might happen which allows me to live a life that is peaceful.

My grandmother was 96 and not only did they not have any stimulating activities, none of the staff actually cared or took time to talk to her which really saddens me. I have to at least give them the credit of their features. They have good features. The only problem is that they are underused because some require help. While I didn't like this place at all for my grandmother I at least liked the fact it accepted her insurance. She was always frugal with money so that was good. The value of this place overall is crap. They could be doing a better job but they aren't. Unfortunately most assisted living or rest homes suck though.

There were plenty of options to choose from as far as the variety of residential options go, and they were helpful and informed so it was easy for us to make our decision. The extra features were a pleasant surprise. We were excited to see all of these available and easy to use. The features were comforting and exciting. The insurance offerings were top notch! Really, congrats! I've never had an easier time getting my insurance together. It was a really great experience; I was surprised at how smoothly things flowed. The whole experience was simply wonderful and worth more than I can put into words. I really wouldn't have chosen any other assisted living service.

They offer a family oriented surrounding for those who are in need of help. They are like family and friends. There for us always and day to day. They are always there for everyone and make sure they are there to make sure we are and always in safe surrounding to help us all feel safe at all times in their home. They are like family for those who need help. Always and always treats everyone with the most respect at all times. And they will always go the extra mile to help each person always.

It's sometimes hard to find the right thing for your loved ones because you don't want them to get treated bad or get trashed talked while they're spending half of their life on earth. They can skate, they can have lunch in the park, they have a bowling night and they can dance with each other. They can go to the movies and do much much more. It's a lot. It's probably about 2,00 for both of them because they are old just trying to have fun while they can with friends and family and do special things. At least 200,000 because of the way how they are. They want to do a lot so I had to pay that much out of my pockets but it'd not matter cause they always have fun.

There were lots of different people. It was very nice to be surrounded by all those people in a place so you don't feel alone like you're still walking around the streets downtown. Everything was proofed for people of older age. Everything was safe. Lots of handicap accessible ramps, etc. Lots of wheelchair lifters. A lot of intelligent nurses and cnas. They accepted a variety of insurance. It means a lot leaving home going to an unknown place but still feeling at home there - that feeling is priceless. Home is everything so it's great you can go there and get that feeling.

They took great care of me while I was recovering from surgery and put me through a get exercise and rehabilitation therapy. It was a friendly and homelike atmosphere. They put me into therapy and exercise program with my rehabilitation program while my stay there recovering from surgery. They take great care of their patients. My insurance paid for my stay there. And all my rehabilitation and therapy programs. I was very surprised what all was covered by my insurance. Their services provided there has improved my life greatly. I walk and stand better after all my exercising and therapy with my rehabilitation program.

The options were amazing. There were options for the people who were more independent and then there were rooms that were compatible for those who require more in depth care. I felt that they were prepared for any situation that would come up. They have different activity rooms. There are in suite kitchenettes as well as a cafeteria. There is such a wide variety of activities of all kind. The staff is there day and night which is great and very comforting. They have housekeeping services, laundry services, basically anything to keep the process easier.

They have a variety of providers and services for the elderly. They were very professional and helpful. My grandparents need help in their home. They are home bound due to several illnesses. This service is very valuable and helpful for what they needed.

Sunrise Senior Living has allowed my grandmother to remain independent. It's safe. She very much values her independence and Sunrise Senior Living allows her to do just that. Sunrise Senior Living offers a lot of features that other nursing homes do not. They make sure to fit the needs of the person that they are caring for which is the best thing. At Sunrise Senior Living we have never had an issue with insurance. They have always worked with the insurance company to make sure that my grandmother maintains the best care possible. The value is great and the insurance company pays for everything. Even if the insurance company didn't pay the price of admission isn't bad at all compared to other nursing homes.

When they helped my grandmother, they offered her so much. She got to participate in so many activities as well of having her independence. Round the clock care, always there for any needs, or reasons. Various things for people to do and enjoy. My grandmother was always so happy. Accepted our insurances with ease. Even things we had trouble with, they took the time to try and make sure that they stayed in touch with the insurance company to get it approved. Always gave us the best rates and discounts that they could find :). We never had a moments trouble getting them to our financial needs. They were wonderful.

Nice, friendly individuals and they provide a great deal for the elderly and even the visitors and also for the ones volunteering to help, so it was overall a great place. Free food for the volunteered, and they treat you as their own, like a family. They help you find the place and they assist you in everything you do. Insurance offered at the place and they include a good place to stay, so no need to worry about any incidents occurring during your stay. Served you like a family member would. They do as you ask, and in fact they go beyond that. If you ask for something they might bring you something with it to make it better.