Sunrise Senior Living Reviews

We did not have a good experience at Sunrise of Cohasset. We needed a place for our mom to stay while her home care person was on vacation/leave for a month. During her short stay, she contracted a UTI, fell multiple times, resulting in broken bones, and ended up in the hospital twice due to these issues. Our mom was in pretty good shape when we checked her into the facility, but passed away within a few weeks of her arrival there. Here is an excerpt from a letter from Sunrise after an investigation... "the previous Coordinator overseeing the community was not assigning bathing tasks appropriately." Profit over care.

I moved my 96-year-old aunt to Sunrise at Sterling Canyon in Santa Clarita, shortly after her previous senior living facility closed. She had a private room on the second floor. The facility is very nice, large, and well maintained. The staff is very attentive. My aunt was very well taken care of. Unfortunately, they were constantly looking for reason to elevate her care level, and every level is more money. In less than one year we went from $7000 a month to $12,000 a month. We could not sustain that, and I was forced to relocate my aunt. Sunrise at Sterling Canyon in Santa Clarita is a great place but very expensive.

My dad is a new resident at a Sunrise facility in on Long Island, NY. We have private companions with him 7 days a week that are not permitted to provide any care. Yet when you ring for help, you can wait hours for assistance. I have had to go to find someone to help my dad. They also ask our companions to help out though it is against their policy. If we did not have these eyes and ears with my dad, he would not get the services we are paying for, though caretakers are always delayed in responding. I believe they do not gave sufficient staffing in place yet they charge very high rates for his level of care.

My MIL was a resident of Sunrise Senior living in Chicago, Illinois (Lincoln Park facility). She moved in there November 2023. She had 3 serious falls, she broke her wrist once, fell in the shower and broke her elbow. In November of 2024, she was found unresponsive in her room. She fell out of bed and they didn’t check on her that evening at all. I am attaching pictures. She had a broken arm and horrible black eyes. She ultimately succumbed to these injuries.

Greeley Place in Greeley Colorado. I moved at the end of May 2024 to a newly remodeled apartment also the entire exterior and interior were also updated by owners of building. The staff meaning maintenance man, house cleaning & service people in dinning room were the best. Since that time the business part of Senior living was purchased by SunRise Corp. They have fired or cause people to leave or quit. This not only is confusing to us but concerning for a stable environment to live in. My changing of bedding, housekeeping, food services are not being done. We have residents paying as little as $2000.00 to $4000.00 per month based on income. We are confused and feel that this company is detrimental to us and our safety They are the rip and clips & clowns of this business and not to be trusted at any cost. Buyer beware of this company Sun Rise & properties it owns representing senior housing.

This place change hands a month ago I think. If anybody is thinking in moving in here I think I would take a second thoughts thinks has change. No more coffee cups at the table, no more bring food to your table, no 2 choices so don't all believe the show of photo from the past. It's not that way anymore.

Linda at the concierge service is the most wonderful person. She caring and shows so much attention to the residents. She always makes sure my Dad gets a haircut every month. I am so grateful knowing that she’s there and my dad truly loves her.

My experience with Sunrise has unfortunately been very poor. First of all, the price they quoted me initially after they evaluated the potential resident was increased right before the contract was signed, because they then said she would need a higher level of care than initially stated. I was fine with that; I wanted her to have the best care, although they should have made that clear initially - there was a bit of a bait-and-switch there. However, the level of care for my friend, who is bedridden, never reached the level it should have. Her adult diapers were not changed in a timely manner, and she cried from pain when they did finally change her. I have seen her positioned almost off of the bed, in danger of falling, and had to move her myself.

Since Mom returned from a fall at Sunrise and a failed rehab, there has not been a Dir. of Nursing for 14 of the last 18 months. Even though the State of Delaware regulates this position be in place, the State of Delaware was notified and Robert ** at DHCQ felt Sunrise was doing the best they could. I've had to manage Mom's overmedication, wounds received through lack of care and care plans that required more money, but no identification of source and plan to address. The State of DE was made aware but my only follow up was an eviction notice after having signed Mom up for hospice through Compassionate Care Hospice.

Problem: Dementia patient who has missed her medications (and more) and the staff and management couldn't care less! I've tried to get changes made (for 4 months now) with the care mgr/head nurse/gen mgr(lied to me) /regional nurse/a few outside links/linkup (anon) from posting negative review and NO HELP from ANYONE. Mom is missing showers/laundry/meals/& meds and then finally we're told she is in INDEPENDENT LIVING. The ad and the contract don't even mention independent!!! ASSISTED OR REMINISCENCE ONLY. She was admitted with dementia. She has continued dementia meds by THEIR doctor and staff. We're now being told by some regional nurse that her doc says she's alert and coherent. SHE NEEDS ASSISTANCE! SHE HAS DEMENTIA! Oh, wait...nurse says they can upgrade$$$$ the "care".... What the..??