Atria Senior Living

Atria, Devonshire Apts in Lenox, MA. I placed my sister at Devonshire in June of 2022. She only stayed 7 months, at a cost of $2200 per month. My sister failed to pay 3 of the last four months of living at the apartments, of which I was unaware, and now the collections department is charging her monthly late fees. I offered to settle the account for her, but the Collections department is unreachable! There seems to be no way to contact or connect to anyone at Atria Collections -- allowing her balance to increase as I write this! What business operates in such an irresponsible fashion. I would like Consumer Affairs to look into this unfortunate and costly practice. While the Devonshire apartments were well kept and a good experience, this "unable to settle up and detach experience" is untenable and seemingly illegal. Please contact me with any forwarding information that will unstick us from this situation. Thank you.

I have been a resident here for several months. I cannot afford to move out after paying thousands in moving expenses to move in, the entrance fee, etc. I am stuck. The food was bad when I got here. For instance, meatloaf here consists of a poor quality, manufactured, frozen beef Pattie covered in gravy and some onions. We used to have butter. Now we have a slimy, vegetable oil spread that tastes like grease rather than butter. The soups are not what I call soup (made with a stock), but mushed up corn or cauliflower or broccoli, in cream. The salads are good. They have one (1) elevator for the top two floors where most of the old folks live, so you have to get in line, and it's a comical fight of the walkers and wheelchairs to get into the tiny one (1) elevator for all these folks.

I moved my parents (90 and 92) to assisted living 2 1/2 years ago and they recently moved from an Andover, MA assisted living to nearby Atria Marland and they're loving it. Mom has dementia so she recently moved into the memory floor while Dad has a studio downstairs. They rave about the food, the staff are genuinely friendly, everything is clean, and there are many social events (music, celebrations, cards, happy hour, games). The residents seem very happy and the rules aren't overly restrictive. Plenty of washers/dryers and the Main Street and bistro area are highly visited by the community. It's great peace of mind for me and for my parents and I hope that they have many great days ahead.

Atria Senior Living in Bethlehem, PA was very lovely and appeared to be a well-organized facility. Doreen, the admissions director who gave us the briefing and the tour was incredible and very knowledgeable. She took the time to answer all of our questions as we are trying to determine which facility would best suit the needs of our 93 year old mother. We got what we were looking for and had a very good sense of the facility. I was very impressed with the staff. They were very courteous and going about their jobs. The activities looked amazing and the dining room was beautiful. The extra personal care that my mother would require would be provided throughout the day.

It is hard to believe that @AtriaSL just increased senior living rental rates by 10% after a year in which fewer services than ever have been provided due to COVID-19. Our father is 91 years old, largely confined to his room – with no ability to dine or socialize in common areas due to COVID. At best, this is a thoughtless and unjustifiable rate increase. At worst, this is an overt money-grab from captive seniors who have few alternatives and limited ability to change their residential choices in this COVID environment.

The Independent Living/Assisted Living part of Atria Vista del Rio in Albuquerque is very pleasant and the food is pretty good. The all-day dining option in that section is a real advantage. We did have some administrative problems but they were manageable and resolvable. However, when we needed to move my then 89-year old Mother into the Memory care section (known as the Life Guidance Department) the long nightmare began. Actually, things went well for the first few months but then the LG Director (who was very resident and family focused) left for a better opportunity and then the next one (who was resident comfort and safety focused) was elbowed out in an administrative scuffle.

My mother has been at an Atria assisted living location in NJ for a few years now. Not sure what is going on at the Corporate level, but the food provided to the residents has become mostly inedible from: Stale bread to uncooked potatoes, rice, tuna fish served without mayonnaise etc etc... They are frequently out of eggs for breakfast, lettuce for salads etc. THIS IS APPALLING! It is very clear that there is no oversight regarding what comes out of the kitchen. They obviously budget extremely low for food as the food is very low in quality and must be cooked by minimum wage workers with no foodservice experience who could care less about whether the food has any taste or quality at all.

Atria memory care in Bolingbrook is fairly new at the time of this review with a limited patient population and a significant amount of unused capacity. The physical facility is fairly nice as memory care facilities go (and we've toured virtually all of them in this general area). They market themselves well and we had high hopes. Unfortunately, they have not (at least as yet) developed sufficient care protocols or gained the experiences needed to properly manage someone in my mother's condition (significant dementia but still often "there" with a desire to be as independent and mobile as possible). Additionally, they must be under extreme pressure to increase revenue with their currently limited patient population as they have used every trick in the book to get more money out of us (many of which are clearly unethical; if not illegal).

Could not provide adequate care for my grandfather with Alzheimer's and sent him to the hospital before notifying any family members. When they did notify us and we got to the hospital he was not there. They told us one place when he was actually sent to another. When we contacted them trying to locate my grandfather they seemed uncaring and nonchalant about the fact that we could not locate him.

First, this is NOT a criticism of staff, which are very good, but of management's failure to resolve an issue that has persisted for 4 months at the Lake Arlington Atria Senior Living. There continues to be a VERY strong urine smell coming from one resident's room and the hallway outside that room, which is adjacent to my father's room. It is sometimes so strong that it makes me gag. If such a smell had been present 1.5 years ago when I first visited I would NOT have selected this facility for my father and mother. It may be coincidence, but this was not an issue until Atria took over what was a Brookdale property in 2018. In addition.