Atria Senior Living Reviews

We had a wonderful experience touring the senior living community with Kim. She was incredibly warm, knowledgeable, and professional throughout our visit. She took the time to thoroughly explain everything, answered all of our questions with patience, and made sure we felt comfortable every step of the way. Kim's kindness and genuine care for the residents really stood out, and it was clear how passionate she is about what she does. She made the entire experience informative, welcoming, and stress-free. We truly appreciated her time and would highly recommend asking for Kim if you're considering this community. Thank you for such an outstanding tour!

This facility may start off professional but will quickly change up-the rent is high, the staff don't like their jobs and admin has bad communication! Especially on the Memory Care side in Temecula.

I have lived in the Santa Clara CA facility for a year, it is known as an affordable place to live that is friendly, clean, well managed with a staff that cares about the residents. I can’t imagine why there are so many negative reviews of other Atria facilities, but the complaints people voice simply do not apply here. The manager of this facility sets a high standard by his personal example. He serves coffee in the morning and knows the names of all residents for example. He and his staff work hard for everyone who lives here. This is a good place to live because the residents support one another. I am very happy to live here.

In 30 days I will tell all. Don't want my family to suffer for the next 3 weeks prior to moving out as they already have. Found their hand to be bruised and swollen pretty bad and they look at you like you have 3 heads and all say, "Oh no idea," you're getting thousands of dollars to say, no idea, this company as a whole sucks. dm, gm, memory care mngmt, let's not forget scum bag sales guys,, omg moves residents around without notifying family and including those getting assistance, moves to memory care so he can open up rooms in the other part for people to live in assistant living all while still collecting assistance for the person getting it but now in memory care where, financial assistance doesnt qualify,, talk about scum more detail in 3 weeks but stay far, far away from this organization, hire help that doesn't speak english so frustrates residents

Holiday is accepting residence under false pretense. Promises of independent living when most residence are assisted living qualified. No real regulations for care of these residences. Poor safety regulations and no building safety provided.

Live El Camino Gardens 7 years. Ordered med. Came here. Didn't know I can't do that. LVN took med. She said I was under med management so she had it. I HAVE NEVER EVER BEEN TOLD ABOUT MED MANAGEMENT or I never ever would have ordered this weight loss med. The med cost 300.00 and I don't have any money. Can't return med. I demand 300.00 back or my med. I am ready for "small claims court" now. Everyone living here will watch small claims court. I am very very upset and demand Atria to follow through!! I have called "support" 6 times.

We made the decision to move our mother to Atria San Juan on July 2, 2025, Upon arrival our mother was evaluated for her cognitive level, which was rated a 15 out of 30, and we were told she qualified as AL. She moved into AL on July 2, 2025, we were told that our mother would have 2-hour frequent evening checks to learn her sleeping patterns and would have an escort to show her where everything was, such as daily activities, restaurants, etc…which the 2-hour per evening check in and escort never showed up once to take her to Breakfast, Lunch or Dinner, this being our first red flag.

While looking around for a facility for my mother-in-law we visited Atria and she immediately felt comfortable with Atria. We were given a tour and had lunch, met a few of the staff members and some of the residents and from the very beginning it felt very welcoming, clean and the rooms were spacious. Now that my MIL has been there for 4 months I can’t imagine her happier any other place. The staff is awesome and treats their residents with kindness and respect, and there is always something on the activities list (something for everyone). A special thank you to the manager Markie for going up and beyond to make things happen and having the great staff to make the residents feel at home and well cared for. I would highly recommend Atria Senior Living, the place gives you a peace of mind.

February 2025 review. Food was bad, ants in room, mold under fridge, got covid, & was quarantine in room ((5 days)). Wife got covid also, elevators were broken for 7 days & could not get down stairs for my dialysis treatment, so we had to leave for health reasons. Could not chance that happening again. PLUS gave 27 day notice. Because it was not a 30 day notice, I was penalized 3 days and we had to pay a plenty.. I left on the 27 of December paid up until the 31st. No reimbursement for those 3 days. When we moved in we paid upfront for 30 days, would not let me move in for one week due paperwork problem. No reimbursement their fault. All they put me through looks like they could wavie 3 days. I was there for 6 months 6000.00 a month.

I would stay away from this home as there are many things wrong. First of all they can't keep staff, especially at the management level. My mother has lived there for the past 2 years (2022-2024) and it's been like a revolving door for management staff, which has affected the quality of life there. They have only one elevator for the whole place, which causes fights among the residence who are waiting so long at meal time to get downstairs and God forbid there should ever be a fire!!! My mother just moved out November 2024 and they still took a rent payment for December. It's been a week now and I'm still fighting with them to get the money back.

I was told by Cali this would be a great place to recover after back surgery. For the first four days, I went without TV. The cable box malfunctioned. I had to get into a yelling match with the manager at breakfast. I about got crushed by the front door. I asked for blackout curtains. That never happened. They left the overhead music on overnight making it impossible to sleep. I could go on and on. 99% of the people don't want to be there. They have to. This is no way to treat people. They did let me out of my lease and I did not pay for the 13 days of hell.

Horrible facility in Plainview, Atria. My Mom was there for 1.5 yrs. No viable activities, once you show signs of needing more care they send you to the hospital needlessly. Run for the hills! Do not enter a Atria AL.

I’m living at Holiday Diamond Ridge in Troy, NY & I am so shocked that this company would give us such horrible meals. I just left my dinner sitting on the table, left the dining room & cried in my apartment. The meals aren’t fit for anyone to eat. The meats are dried out & the vegetables are overcooked & unedible. The breakfasts used to be the best meal but it’s getting bad too. The food is usually cold as all the other meals are too. Our cook is can’t even cook. They’re supposed to send him to cooking school. Our complaints fall on deaf ears here. We are paying good money to live here & we all demand something get better. Please, help us out here. I’m so sorry I moved here.

Dear All, I am writing this note from a highly ranked corp exec position point of view. The Atria Westchase location is abusing the elderly and the HR manager AKA the director should be fired immediately. She mistreated my father. May his soul rest in peace. As his daughter I am in a disguise as a simple analyst. When I am a corp exec for a major company. Fire the director or else the ** community of executives will not come to your place. The director even tried to push me out of the center and threaten to charge me for wifi. Rest assured that my circle of lawyer friends all know this.

I am a current resident. I moved here when it was Holiday. Once Atria bought it, things went downhill fast: The GM managed to fire or cause employees to quit. Recently, Atria decided to completely remodel the entire community. It went from looking like a nice place to live with beautiful, classic furniture to resembling a Motel 6. They threw out all the furniture, couldn't be bothered to even donate anything. Now, the exercise machine we all used were gone, and in their place are three dangerous machines no one can use. What 70-, 80-, -90-year-old can use an elliptical machine? The meals are a joke, no chef, not even a decent cook, plus they frequently run out of featured meals.

Moved to Assisted Living with hopes of making life simpler and with less hassle. Not a good decision to choose this company. High staff turnover (especially in the dining room) and those that arrive are not well trained and are unable to deal with seniors who need assistance. Long waits for food at all meals, and uneven quality; some food good, some tasteless. Severe nursing shortage and problems with getting medication changes put through. Maintenance department comes to room to fix things but leaves without doing so and doesn't return until called again (and again). It took weeks to get repairs done and multiple reminders. Group activities are often simple and mindless (though the music performances are nice).

Atria, Devonshire Apts in Lenox, MA. I placed my sister at Devonshire in June of 2022. She only stayed 7 months, at a cost of $2200 per month. My sister failed to pay 3 of the last four months of living at the apartments, of which I was unaware, and now the collections department is charging her monthly late fees. I offered to settle the account for her, but the Collections department is unreachable! There seems to be no way to contact or connect to anyone at Atria Collections -- allowing her balance to increase as I write this! What business operates in such an irresponsible fashion. I would like Consumer Affairs to look into this unfortunate and costly practice. While the Devonshire apartments were well kept and a good experience, this "unable to settle up and detach experience" is untenable and seemingly illegal. Please contact me with any forwarding information that will unstick us from this situation. Thank you.

I have been a resident here for several months. I cannot afford to move out after paying thousands in moving expenses to move in, the entrance fee, etc. I am stuck. The food was bad when I got here. For instance, meatloaf here consists of a poor quality, manufactured, frozen beef Pattie covered in gravy and some onions. We used to have butter. Now we have a slimy, vegetable oil spread that tastes like grease rather than butter. The soups are not what I call soup (made with a stock), but mushed up corn or cauliflower or broccoli, in cream. The salads are good. They have one (1) elevator for the top two floors where most of the old folks live, so you have to get in line, and it's a comical fight of the walkers and wheelchairs to get into the tiny one (1) elevator for all these folks.

I moved my parents (90 and 92) to assisted living 2 1/2 years ago and they recently moved from an Andover, MA assisted living to nearby Atria Marland and they're loving it. Mom has dementia so she recently moved into the memory floor while Dad has a studio downstairs. They rave about the food, the staff are genuinely friendly, everything is clean, and there are many social events (music, celebrations, cards, happy hour, games). The residents seem very happy and the rules aren't overly restrictive. Plenty of washers/dryers and the Main Street and bistro area are highly visited by the community. It's great peace of mind for me and for my parents and I hope that they have many great days ahead.

Atria Senior Living in Bethlehem, PA was very lovely and appeared to be a well-organized facility. Doreen, the admissions director who gave us the briefing and the tour was incredible and very knowledgeable. She took the time to answer all of our questions as we are trying to determine which facility would best suit the needs of our 93 year old mother. We got what we were looking for and had a very good sense of the facility. I was very impressed with the staff. They were very courteous and going about their jobs. The activities looked amazing and the dining room was beautiful. The extra personal care that my mother would require would be provided throughout the day.

It is hard to believe that @AtriaSL just increased senior living rental rates by 10% after a year in which fewer services than ever have been provided due to COVID-19. Our father is 91 years old, largely confined to his room – with no ability to dine or socialize in common areas due to COVID. At best, this is a thoughtless and unjustifiable rate increase. At worst, this is an overt money-grab from captive seniors who have few alternatives and limited ability to change their residential choices in this COVID environment.

The Independent Living/Assisted Living part of Atria Vista del Rio in Albuquerque is very pleasant and the food is pretty good. The all-day dining option in that section is a real advantage. We did have some administrative problems but they were manageable and resolvable. However, when we needed to move my then 89-year old Mother into the Memory care section (known as the Life Guidance Department) the long nightmare began. Actually, things went well for the first few months but then the LG Director (who was very resident and family focused) left for a better opportunity and then the next one (who was resident comfort and safety focused) was elbowed out in an administrative scuffle.

My mother has been at an Atria assisted living location in NJ for a few years now. Not sure what is going on at the Corporate level, but the food provided to the residents has become mostly inedible from: Stale bread to uncooked potatoes, rice, tuna fish served without mayonnaise etc etc... They are frequently out of eggs for breakfast, lettuce for salads etc. THIS IS APPALLING! It is very clear that there is no oversight regarding what comes out of the kitchen. They obviously budget extremely low for food as the food is very low in quality and must be cooked by minimum wage workers with no foodservice experience who could care less about whether the food has any taste or quality at all.

Atria memory care in Bolingbrook is fairly new at the time of this review with a limited patient population and a significant amount of unused capacity. The physical facility is fairly nice as memory care facilities go (and we've toured virtually all of them in this general area). They market themselves well and we had high hopes. Unfortunately, they have not (at least as yet) developed sufficient care protocols or gained the experiences needed to properly manage someone in my mother's condition (significant dementia but still often "there" with a desire to be as independent and mobile as possible). Additionally, they must be under extreme pressure to increase revenue with their currently limited patient population as they have used every trick in the book to get more money out of us (many of which are clearly unethical; if not illegal).

Could not provide adequate care for my grandfather with Alzheimer's and sent him to the hospital before notifying any family members. When they did notify us and we got to the hospital he was not there. They told us one place when he was actually sent to another. When we contacted them trying to locate my grandfather they seemed uncaring and nonchalant about the fact that we could not locate him.

First, this is NOT a criticism of staff, which are very good, but of management's failure to resolve an issue that has persisted for 4 months at the Lake Arlington Atria Senior Living. There continues to be a VERY strong urine smell coming from one resident's room and the hallway outside that room, which is adjacent to my father's room. It is sometimes so strong that it makes me gag. If such a smell had been present 1.5 years ago when I first visited I would NOT have selected this facility for my father and mother. It may be coincidence, but this was not an issue until Atria took over what was a Brookdale property in 2018. In addition.

I was wrongly admitted to the secure Alzheimers unit, even though I do not have the disease, only some mild memory loss (which has since returned) following a fall. Management refused to change the decision, despite recommendations of my primary doctor, neurologist, and psychologist. My family and I are needing to find a more ethical assisted living facility. Apparently Atria management is avoiding any liability that might incur if they release me. And the place is unconscionably expensive, the food mediocre, although staff (not management) seems competent.

O.M.Gosh! If you value your sanity, look elsewhere and do NOT pass go...and go to Atria Senior Living @ Manresa in Annapolis, MD! In fact, you CAN'T pass go...they'll TAKE your $200!! They do MONTHLY assessments, in my opinion, to see if they can upgrade their charges. My father-in-law went from a Level 1 care in Jan 1, 2018 to a Level 5 on Feb 1 2018 -- with absolutely NO changes in his needs or medicines!!! I had to fight that with endless phone calls and emails. They proceeded to continue to overcharge him. It took me several months but I finally got that corrected.

This is not about the care, but a Senior is on a fixed income. We inquired about rates and were told 3-4% annually for the past two years. NOW, it's the second year, after a 7.4% rate hike at the beginning of 2017. Now it's an 8.8% increase for 2018! Very unreasonable for any living establishment to raise the Care almost 20% in two years, and housing/room rates 17%. Please consider this if you are looking at moving your parent to ATRIA Senior Living in the San Francisco BAY AREA.