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First, this is NOT a criticism of staff, which are very good, but of management's failure to resolve an issue that has persisted for 4 months at the Lake Arlington Atria Senior Living. There continues to be a VERY strong urine smell coming from one resident's room and the hallway outside that room, which is adjacent to my father's room. It is sometimes so strong that it makes me gag. If such a smell had been present 1.5 years ago when I first visited I would NOT have selected this facility for my father and mother. It may be coincidence, but this was not an issue until Atria took over what was a Brookdale property in 2018. In addition.
I was wrongly admitted to the secure Alzheimers unit, even though I do not have the disease, only some mild memory loss (which has since returned) following a fall. Management refused to change the decision, despite recommendations of my primary doctor, neurologist, and psychologist. My family and I are needing to find a more ethical assisted living facility. Apparently Atria management is avoiding any liability that might incur if they release me. And the place is unconscionably expensive, the food mediocre, although staff (not management) seems competent.
O.M.Gosh! If you value your sanity, look elsewhere and do NOT pass go...and go to Atria Senior Living @ Manresa in Annapolis, MD! In fact, you CAN'T pass go...they'll TAKE your $200!! They do MONTHLY assessments, in my opinion, to see if they can upgrade their charges. My father-in-law went from a Level 1 care in Jan 1, 2018 to a Level 5 on Feb 1 2018 -- with absolutely NO changes in his needs or medicines!!! I had to fight that with endless phone calls and emails. They proceeded to continue to overcharge him. It took me several months but I finally got that corrected.
I told them I wanted a check for a refund for the overcharges. That took 2+ more months. I SPECIFICALLY SAID DO NOT TAKE THAT AMOUNT OFF HIS BILL. I wanted a check to deposit to cover the checks he had to write. They screwed that up again with ongoing billing. He's only been there for 7 months and EVERY month there is a screw up. I'm only 15 minutes away and have directed them to contact me, his power of attorney, for everything. They set him up with one of 'their' doctors, charged him for an office visit and put him on medication without my knowledge!! You can't make this ** up!! How do you spell insanity? :'Atria Manresa in Annapolis MD'.
This is not about the care, but a Senior is on a fixed income. We inquired about rates and were told 3-4% annually for the past two years. NOW, it's the second year, after a 7.4% rate hike at the beginning of 2017. Now it's an 8.8% increase for 2018! Very unreasonable for any living establishment to raise the Care almost 20% in two years, and housing/room rates 17%. Please consider this if you are looking at moving your parent to ATRIA Senior Living in the San Francisco BAY AREA.
My husband was in respite care for only 72 hrs., because of my requiring surgery. I will never allow this to happen again, nor will I consider Atria in our future needs. They charged us $1,000.00 for the 72hrs., which is ridiculous, and he had no special needs or care.
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I had to use this company just once for my mother. She prefers to be in her own home though so we stopped using them. My mother mentioned numerous times that she was taken care of. But she also said that there wasn't much to do. She got bored easily and it made her sad. I didn't get any insurance options. She stayed on her current insurance and we were totally fine with that. Now that we aren't using them anymore I guess that's a good thing. For my mom to stay in a nice, well kept home we didn't have to pay a premium. It was affordable and spacious. She made friends and was comfortable.
They have a home care and help people to the doctor appointment and give you your medicine, you can get around the clock service or just few hours a week service. They give you a reason price and all healthcare plan pay for it, if the healthcare service don't pick up the cost then the stay will cover your cost for assistance. They also keep patient in the facility and you can either do short term or long term care with them. They will help client meet all needs and let the family know when something is wrong with his or her loved one. When I had my stroke in 2011 after I got out of the hospital they had a nurse come to my home and assistance me and help me until I got better.
The variety is slim and the residential options they provide are not very spacious and very outdated. The variety was awful and not recommended. There were no features that stood out as acceptable options. They shouldnt have been even considerably mentioned as features. The insurance department was a joke to deal with. I was kept on hold most of the time and when finally spoken to the rates were ludicrous and unjust. The value was terrible. This service is unhelpful and unjust. I cant say it brought any positive value or service to my life. Very poor value on all fronts.
They have numerous different sized units for all different levels of assistance needed. They have all different levels of care and entertainment. It has different activities for all different personalities and activity levels. They work with all insurance companies to guarantee the lowest out of pocket amount if any. Also to assure you get the most out of all the extra features. Value is great when you take into account all the extras and knowledgeable staff. The meals are handmade to each guests take and restricted diet needs.
The rooms were all similar, but there was a good variety of food choices on the menu. The staff is helpful and knowledgeable. There were many extracurricular activities in which to engage. All the rooms were equipped with a kitchenette and there was a full service kitchen on each floor. Bathrooms in all rooms, and a laundry room on each floor as well. From my experience and memory, there were several tiers of insurance to choose from, or you could opt out of insurance altogether. Pricing was comparable. The monthly pricing was comparable to other facilities we looked into. The various meal plans you could choose from were affordable options.
It was ok. I placed my mother-in-law in it for some time after she fell and broke her hip. I wasn't always happy with their service but it wasn't horrible like some of the stories I have heard other tell as leaving in feces or etc. It's decent. I didn't have a lot of complaints. They had what they needed. It was a good experience. It was decent for myself and my mother-in-law. The insurance offerings could have been better. I feel like they didn't give me half of what I needed for her and I always paid constantly for something that covered nothing. It could've gave a lot more choices. It brought me comfort knowing she was being taken care of and was just a phone call away. It wasn't like I had to extremely worry about how she was being treated, moved, or getting up or even being alone. She didn't like it a whole lot but what person likes that kind of a situation.
They were very professional. They helped with my mother -in-law. They were very courteous and respectful in all that they did for her. We wouldn't have been able to do it without them. That they made us all feel very comfortable and were very passionate and professional when we needed them to be. They offered what we needed. When searching they were the only ones who actually listened to what was needed and was able to help us find the right thing. You get what you pay for. They did everything we needed, plus more. We don't know how we would have been able to manage without them. Definitely a great company.
They provided assist with meals medications paving therapy services as well as providing activities for the residents of the facility. That was very helpful and kind and I trusted them to look up to my family. Every room is handicap accessible including grab bars commodes in shower chairs. They also have a gym and therapist that could help set up Plans of care. Nursing to monitor for cardiovascular health and diabetes management for my parents. The facility that we chose accepted Medicare and Medicaid waiver program as well as using social security benefits. The other insurance companies does Blue Cross covered any therapy needs. Awesome, I knew that my parents were safe and well taken care of. Other than rent and medications there were no other out of pockets expenses. It included all meals, assist with transport to doctors appointments.
Atria Senior Living expert review by ConsumerAffairs
Atria operates several housing options for seniors, including independent living communities, assisted living facilities and memory care facilities across the United States and Canada.
Multiple options: Atria offers four types of care facilities for potential residents to choose from. These options are independent living, assisted living, memory case and respite care.
Family resources: Interested caregivers can visit the Family Resources page of Atria’s website. Resources include financial planning advice, a transition guide and comparison guides for living at home versus in a senior community.
Video library: The Atria website has an extensive video library to help potential residents and caregivers learn about Atria’s facilities. Videos include testimonials, discussions about making the decision to move into a senior community, descriptions of life in the communities and more.
Amenities: Atria offers a variety of amenities, including housekeeping and linen services, maintenance, grounds keeping, snow removal and an emergency alert system.
Sustainable practices: Atria is committed to environmentally friendly practices such as providing recycling services. They also use energy efficient lighting and appliances and water-efficient landscaping and plumbing. Several of their facilities are LEED certified, meaning they follow strict design and construction plans to be energy efficient and have a small carbon footprint.
Best for: Atria has a variety of facilities, which enables them to meet the needs of most individuals.
Atria Senior Living Company Information
- Company Name:
- Atria Senior Living