Brookdale Senior Living Reviews

The caregivers are wonderful but expected to do too much. The facility itself is rundown and dirty. A cleaning crew comes by on a schedule basis but the daily accidents and spills are not cleaned up. My sister's room was disgusting, the toilet didn't work and had stale urine in it. The windowsill was dry rotted and there were obvious signs of mold. The room was not cleaned or vacuumed before she moved in and it smelled of urine. The screen was torn from the window and there were ants walking on the wall. I brought these issues up to the director and I was given nothing but excuses. There are too many residents with serious needs and not enough staff to handle them. I do not recommend Brookdale Memory Care in Cary. NOT ENOUGH STAFF TO MEET THE RESIDENTS' NEEDS!

This review is for Brookdale Roseburg, Oregon. Due to my 92-year-old Uncle's continuing health issues and Dementia, my sister and I decided it was best to care for him at Brookdale Roseburg. This turned out to be the best decision we could have made. My Uncle loved his treatment and thought he was in a hotel. He thought of the staff as his friends. They were truly the most caring and attentive we could have asked for. Sarah, who is the Director, was always available and responsive when we had a question. We also had monthly conferences to get updates on how my uncle was doing and the many activities he was able to participate in. I was invited to a few dinners hosted by Brookdale Roseburg which I found very beneficial to get to know the staff and other residents. I highly recommend Brookdale Roseburg. They truly are the most professional and caring facility we could ask for.

Upset that we continue to be charged for more than expected numerous times. This is the second time I am having to deal with over billing. The last time $3000 was reconciled and now it is happening again. Overcharged $700 last month and now $1000 this month with no information on why. They are backcharging 3 plus months sometimes. Please stop taking advantage of your residents.

This review is based on what I have experienced in the last year. A friend of mine was admitted a year ago. The staff is lazy and indifferent to the needs of the residence. My friend is lucky enough to have someone come see her every day. I am convinced this has saved her life as I have witnessed several incidents that were life-threatening. One was a very bad UTI that that staff ignored. The food is not nutritional. One woman cooks the breakfast lunch and dinner for all the residence. A lot of it is canned lots of chemicals in it. I have yet to see a piece of fruit on their plate. Snacks are packages of chips. The drink they serve is comparable to Kool-Aid. I have yet to see any fruit cut up and given out as an afternoon snack.

If you love someone, send them somewhere else where upper management care and employees are not on their phones all day long. Reviews say it all!!! Be aware of educational background of staff... Ask lots of questions! Yet, the facility was clean and maintenance is on top of things.

My mother resided in a Brookdale Assisted Living facility for 1.5 years. The rate was increased each January as the services continued to decrease. They advertise "fine dining" but place budget restrictions that limit food choices and the offerings are generally not healthy options. Several times when certain requests were made for fresh fruit (bananas and lemons) we were met with "she will need to purchase those herself". After our region was flooded by Helene, and there was no running water, no bathing was provided even after the water was restored.

We looked for an at-home arrangements and the director who gave us the presentation stated it the company was on if the best. At that time we were not interested in the accommodation it was just a periodic assistance, 4 hrs at a time, during the last three months. We asked for a one-provider doing most of the visits. We understood that it could be difficult to get one provider commitment because it was just before the Christmas. We were disappointed that we had seven (7) different providers during the first two months. They did not help and were not pro-active. We trained them. We had a situation when the scheduled provider did not come for the appointment and there was no suitable replacement for her. The local coordinator offered his services instead. Yes, he was a male. We rejected that.

Our experience at Brookdale Naples lasted 11 frustrating months even though my mother passed away 2 months ago. She was 96, almost deaf, in a wheelchair but very alert and “in the moment,” when she arrived at Brookdale in April, 2024. From the beginning, we paid for total care for her so that her needs would be met. They weren’t. We ultimately had to hire private caregivers because Brookdale caregivers could not do some basic care. There is so much wrong at Brookdale. The building itself is in constant disrepair with many cracked windows with broken muntins, fountains with green slime instead of clear water, old and dirty carpets and floors, clocks that don’t work, and a general unkempt appearance.

I have lived here for one and a half years and I have thoroughly enjoyed it! The people are the nicest people that you could ever meet. I am actually the youngest person inside of here. They have some of the best caregivers, the food is really good. I’ve met some of the nicest people! I would recommend this place to anybody and everybody that wants to live in a senior living facility. Big thumbs up for Veronica and Elissa. I believe they’re the best workers here. This place has people that I have met in my entire time in North Scottsdale.

My Mom has been at Brookdale Emerson for 2yrs & the new Leadership under Adele has significantly turned the place around! The energy from the Brookdale team & residents are noticeable more lively. The Aides take care of my Mom as she was theirs. I have to also shout out to Chef Rommel for taking care of the residents with his amazing soups, dinners & special treats😋 Thank You!

I sure wish I'd checked before I moved to Brookdale about all the problem they had and still have. I've been here 5 weeks and have been lied to about reimbursing me rent for Nov when I couldn't even get into the building due to a water pipe burst. They blocked off part of the first floor where I live even though my apartment wasn't affected. All of Nov only had locked doors and construction. I had paid my fees and Nov rent but workmen were given a master key & used my apartment's bathrooms.(?) Because of this inconvenience, I was told Nov would be reimbursed, but a week ago management informed me they were NOT going to do so. This is not right!! I've already given notice that I've moving. Think carefully before deciding to move here.

Lived at Brookdale for almost two years. During that time I had pest control issues that were addressed by Brookdale at no extra cost. After I moved out they had the vacant apartment sprayed for fleas. Which I had already addressed. Suddenly this pest control issue was a additional cost that was added on to the normal monthly rent. When dealing with these people be sure to have everything I mean everything in writing. There is a reason they are not listed with the Better Business Bureau.

The leadership and staff are truly committed to providing the residents with excellent care. They always do their best to accommodate requests and are very responsive to the needs of family members and residents alike. Definitely recommend!!

Before you choose Brookdale Senior Living, do your research. My father was a resident there until he passed away. The week after his passing we received notification that an employee of the facility he resided in had videotaped him while changing him along with another resident at the same facility. She then posted it on Social Media where it stayed for about 6 weeks before being turned in and the video taken down! The Brookdale Company has not reached out to us once after notification of said event. The administrator did follow protocol, however, nothing more has been done to ensure that this will not happen to anyone else. So in conclusion, please do your research as this has been a horrible experience and nightmare to deal with.

From the initial "bait and switch" marketing tactics by the marketing manager to the improper assessment and placement of my elder father, the Orland Park, IL facility was incompetent and negligent. As a resident in Memory Care, my elder father experienced numerous falls, infections poor treatment and significant weight loss. The home health care provided by the facility is not attentive and it is difficult to obtain health updates from primary physician and care providers. Overall staff at the facility are not skilled at caring for residents with dementia; nor are they attentive to their needs.

Each market has different demographics, but Brookdale Corporate is tone deaf to local management input on the subject. The prices continue to rise each year and the corporate office, driven by profit only cannot figure out why so many locations are sitting at a lower-than-average occupancy rate. Bottom line the prices are too high for many of the local markets. The staff is amazing, but the quality of the food is less than desirable. The cooks do the best they can with the budget. The location where my family member is living is in need of a major renovation along with other locations.

My mother lived at Brookdale Onalaska for 8 months. If they were actually what they told us they were, great! But that activities calendar and that menu are complete jokes. Caregivers are doing all the cleaning and cooking so have no time to spend caring. I don’t understand how they can get away with such a horrible standard of care. Can’t wait to get my mother out of there and into a place where people have a conscience.

Consumer Beware!! My experience at Brookdale was horrendous! My priority mail was delivered to me opened. The post office validated that the envelope was delivered undamaged. A ring valued at $4000 was missing and the facility refused responsibility. My room flooded 4 times (2 from the shower and 2 from the toilet). After the last incident, I waited almost 15 hours to toilet. There were 2 near miss medication errors when 2 different nurses attempted to administer me another resident’s pills. I am a vegetarian and the facility could not accommodate my dietary needs. I was served mostly carbohydrates and burned food on more than one occasion. I have provided pictures of burned pancakes, bacon on baked potato and medication for a resident in room **. The latter was not my room number or medication.

My aunt moved into Brookdale anticipating a community providing good food, outings, activities, and new friends to share experiences. Instead, within the first week she contracted COVID and was quarantined for one week. The quarantine meant her three daily meals were delivered to her room. The food delivery food was cold and inconsistent, such that one day she received in the evening all of her three daily meals - breakfast, lunch, and dinner - at one time, cold and inedible.

I have just recently moved into Brookdale Lakeshore. The unit I moved into was in disrepair. First, my deposit was lost by Brookdale and I was humiliated by receiving a collection call for your error. The dishwasher is broken. I was responsible for my own HDMI cord. Kitchen Faucet leaks and handle is hard to pull out. I had to put drain cleaner down when it kept stopping up. Freezer trays need to be repaired.

I have lived at Brookdale, Eden Estates for about 7 years now and it's a great place to live if you are going for independent living or non-emergency healthcare living. The medical staff engages with any and all who need help. When I came here I had just lost my left leg (above the knee) and had major colon issues, all of the staff were great and got me to the closest hospital emergency room several times over the first 3 years.. to stop colon bleeding. Special enjoyment is the dining facility and meals.... and the facility staff is great. Sure, occasionally there is an issue with a wrong order or not so great salad or something, but I did 20yr in the Army and 10yr of US Govt contract jobs around the world,,,, This is a great place to eat a good meal.

My husband had Alzheimer’s and dementia. We viewed the Brookdale facility at Groveport. During the review and in all conversations we were told how family oriented they were. They said all the things I wanted to hear about the attention and care he would receive. 3 days before he was to be transferred to Brookdale he was admitted to the hospital for Afib. On the day he was to be transferred, my husband went into heart failure and passed away. The hospital notified Brookdale about his death. No one from Brookdale ever called me to offer their condolences. So much for being “family” oriented. He was just a transaction to them.

My mother was a resident at Brookdale Charleston, SC. When she suffered a major stroke and was taken to the hospital it become apparent she would have to have a higher level of care when she returned. Brookdale said they could not provide that and that we, her children, would have to make alternative arrangements. This was around the 23rd or 24th of the month. We made arrangements to move her into one of our homes and provide 24 hour care. We notified Brookdale and they denied they ever told us they would not take her back, but still would not commit to taking her back. Brookdale was informed she was moving out, effective that day. We moved her to my brother's home where she passed away on the 28th. All of her belongings were moved out and the apartment cleaned and turned over to Brookdale the weekend before she passed away.

While visiting family I notice how well the staff in the dining room interacted with my mom. It was nice to leave and see a smile on my mom's face. The staff member actually took time and cared. Thank you for taking care of my Mom!

Feels like a bait and switch. I enrolled my mother in the Brookdale Peoria assisted living facility. They did an assessment and were informed multiple times that my mother was moving out of independent living due to her wandering into apartments belonging to other residents. I was told this was not a problem. A second assessment was performed approximately a month after she moved into the facility. As a result of the second assessment, I was informed her rent would increase $1200/month due to her wandering into other residents' apartments - exactly the behavior that I had informed Brookdale about during the original assessment.

My mom was a resident in the memory care from February 2023 to May 2023. Upon signing paperwork for residency we were told what was included in her care and it sounded like a place we would like to care for my mom. Within the first month, we had to tell them to clean her room. During her stay she was also supposed to be toileted every two hours, this didn't happen. I was there almost every day and on two occasions was the only time anyone asked her to go to restroom. She was observed by a relative cleaning herself with dirty toilet water. Mom was also to be bathed twice a week. There were times that she smelled like feces and her hair was matted to her head. She was bathed one time and they put her to bed with wet hair and when family member reported this, they said their staff would be properly trained.

Update: Yet again, another rent increase that is outrageous! This is the second year in a row that they have raised the rent over $500 per month. They already price gouge elderly people, but now they are trying to make up lost revenue from residents that moved out during the pandemic by raising the remaining resident's rent at an absurd rate! My father's rent is now $4,560 per month for independent living for a one bedroom, which means he receives no help, other than two meals per day.

Brookdale was advertising one month free and 1/2 off community fee in Sept. My mother is on a low fixed income. We were shown several apartments and was given incorrect information about the initial apartment. We finally came to an agreement on an apartment. My mother was given a reduced rate for her income. I was not informed that there would be extra “care fees”. They have the nerve to charge for “smoking assistance”. How do they assist her? They unlock the back door. They keep all doors locked at all times and staff has to let people out. For this “assistance”, they charge extra.

Brookdale in Richland Hills, Texas played so many games with our family with their pricing before we even moved our 90 year old mother into their facility! They would NOT confirm exact pricing for the unit we selected until AFTER we agreed to sign their paperwork (which we REFUSED to sign because we didn't know the price!) We were quoted numerous different prices for the monthly rent, care fee and community fee. We spoke with 2 different sales reps, the Exec Director and the Nurse who ALL had different stories regarding pricing and the care fee. We told them we couldn't do business like this, and walked away and found another facility (not Brookdale.)

I was given the impression that they provided some recreational activities for the residents. We moved my mother into Brookdale Charlotte NC during the pandemic and I understood that activities were cut back. But all they do for the residents now is take them shopping. Occasionally a fellow will come and play the piano. Where are the parks, museum and such? The residents have no life. They sit in their rooms and watch TV. They deserve a better life. I certainly wouldn't want to live there. I am so disappointed.