Lifeline Reviews

I have owned my Philips Lifeline device for about 4 years now. I reached out to them and they were very good. When I had a stroke, I was able to push the button and get help. I would recommend them.

The device is going fine so far. I live by myself and I'm in a retirement home. And so, I just have it here in case I need it. I've had it for a long time now.

My age led me to need a medical alert device. Philips Lifeline team is very responsive and very understanding when I hit the button by accident. The device is part of me now, and I feel more independent and confident.

I got a Philips Lifeline device, and I can push the button and get the kids here if I need them.

Philips Lifeline is wonderful. I feel very secure in my home that if I fall, it's gonna go in and somebody is gonna come and check on me. But then it's also a pest because lots of times when I take a shower, my son will hit it, and it goes off. In the middle of the shower, I have to get out and come answer the phone. I have done that a couple of times, but they don't seem to mind. The Philips customer service is wonderful. They're so polite and so quick, usually within two minutes there's somebody on the phone.

I enjoy the Philips Lifeline and I'm glad I have it. I've had it for eight years now. They seem to respond very good. When I accidentally pressed this button in the past when I first had it, even if it was not up against something or fell on the ground, it would go off. But it's not as sensitive as it used to be. Also, the representatives were very helpful They were very nice when I talked to them.

I fell down and I wound up in the hospital, having a pacemaker put in. I realized then that I needed some way to summon help when I couldn’t get to the phone. I grabbed the first company that I knew existed and could find a way to get in-touch with them. I’ve been very satisfied with the Lifeline since I’ve had it, so I don’t regret my decision, and I’ve never even thought about investigating another brand.

I'm 72 with a two-story house. When I was going down the steps inside, I missed one step, and had a trimalleolar fracture. Now, I've got $10,000 worth of titanium from my knee down in my right leg. That was five years ago. After that, I got the Philips Lifeline. The fire department and the hospital recommended it. I am alone. My husband passed away about four years ago.

If I fall, I can mash the button, and Philips Lifeline team will respond in two seconds. They’ll also be here. It's been three years with Philips and having the device changed a whole lot of things.

I had open-heart surgery when I was 87 years old and I survived that. And after I came home, my daughter wanted me to have a Lifeline. They call and test every so often. Their response time was very good.

In 2017 I fell and laid on the floor for about 20 hours with a broken hip. I survived it. But my oldest son decided I needed a medical alert. But I never used the medical alert. When you fall that’s the last thing you’re gonna try to figure out how to push that button and trying to get up. But they’ve always responded. A couple of times I got in bed I didn’t even know I touched it. But they said it went off. This is before I moved down here. And one time at about 7 o’clock in the morning they said somebody thought I had fallen, and so they called me. I don’t how that came about. But it does work.

When I used my Philips Lifeline device, the response was very good. It goes off automatically. The Philips team is very helpful. My experience is good, and I feel safer since I've had my device.

I'm satisfied with Philips Lifeline. I have a feeling that the new button I have is much more sensitive than the previous, and that’s good. That's the purpose of it. But I have to be so careful because I frequently, by mistake, hit it, and promote a call from them when I'm perfectly fine. I almost feel guilty because they have to answer and say, “Are you all right?” And I said, “Yes, I just hit it by mistake.” So I don't know if it would be any better if I had it on my wrist or not, but I really prefer it around my neck. But at night I put it on my walker right by my bed so I have it handy if I get up in the night, but I can't leave it on or I must have hit it even when I'm half-asleep.

Giovanna falls down a lot. She broke her knee, hip and femur. She's 86 and having the Philips Lifeline with her, it gives you peace of mind. The machine is easy to work too when she takes it off. They let you know it’s off. And once you hit a certain button, that you know that you took it off, it will react to that. It’s a real nice service for someone that age to handle it ‘cause she’s home alone. She had the alert device for about five to seven years now. It’s pretty much easy even for her, and she’s from the old country. If she can do it, the average American can do it. The representatives at Philips are very good as well when we spoke with them a bunch of times.

My Philips Lifeline is working fine. When I first got it, it was free for three months. I had to use it twice within that time and we had to call for an ambulance. Once, I stayed home, then the next time, they took me to the hospital, so my children told me I needed to keep it. I'm an amputee and I stay by myself so I have to have somebody else to rely on. Philips Lifeline's customer service is helpful. But sometimes the device feels a little heavy on my neck so I hope they could make it lighter, but still have the same value where I could call somebody right away.

Mary had gotten a Philips Lifeline for safety. She wears it all the time so it’s available if she ever needs it. The people over the phone have been very helpful and quick to act.

I had had a falling accident and so, they decided I better have Philips Lifeline. I've used it a couple of times and they were on the ball. I wonder if I should be replacing the thing that I wear around my neck. They had called my daughter and talked to her about it, and I'll let her call and see about that. The only criticism I had was that they needed to be reminded to call my daughter first because they were calling a lot of other people, and my daughter would have to be called directly first. Also, I see some of them advertised that it will work at any place. This is supposed to work on my own property, but it doesn’t cover a bigger area. I go to a lot of places and if I'm not around where somebody is, I'd be out of luck.

I am 90 years old and was falling, which led me to need a medical alert device. I haven't had to call for help, but they call and talk to me once in a while. When I called once, they were right here. They were very fast and didn't take any time.

The Philips Lifeline is doing well because I fell on a slippery ramp and got results. I feel like somebody will be there to help if I really need it. I got a medical alert device because I had a stroke, and I wanted to be able to have somebody help if I have another one and couldn’t respond. I've owned it for two years now. It’s fine to wear. It’s like a necklace. It went flying across the bed one time when I was taking my blouse off, and Philips Lifeline reached out to me. The only thing is that the device only works at home. There might be one that it covers if I'm somewhere else, but I have to rely on somebody else being there.

My daughter and son decided for me to have a Lifeline and with it, I feel more confident if I fall. I wear it around my neck most of the time. The reps have called me a couple of times when I dropped stuff and they're real nice.

I'm comfortable having Philips Lifeline. I know it’s there if I need it and when I've hit it by mistake, the reps on the phone were courteous. I take it off when I go out as it doesn’t reach outside anyway.

I have rheumatoid arthritis and I had broken my leg. Having a fall, I can't get up. The Philips Lifeline makes me more comfortable. It's working. I can press it in case someone tried to come in or attack me. It's comfortable wearing it. I hit it through the night in my sleep but they called to see if I was all right. I told them I was alright. Sometimes, when I take a bath, I take it off. When I put it back on, I accidentally hit it and they called. Then I told them I accidentally hit it. I would recommend Philips Lifeline.

I'm very happy that I have the life alert. My niece had it changed for the new one and she returned the old one. It's working good now.

I’m living alone now and I’m 80 years old, and that led me to get a Philips Lifeline. I wear it daily and the button gives me a sense of security. Their people were fine, too. I, however, wish that, at that price, they would include the mobile part of it.

When I tested my Philips Lifeline button, someone answered me right away and asked me what happened. However, my hand moves with my body and I don't like having it on. Their reps like to keep coming on that way. I don't like that system. Still, I'm happy with Philips and it is good to have their device.

I've had my Philips Lifeline for so many years. I wouldn't be without it. I've used it a few times and I'm glad I have it. I tell everybody about my device.

I'm in a senior retirement center and my granddaughter bought Philips Lifeline for me. I've had it for about 3 years now and it's been working fine. However, anything hanging around the neck is a nuisance. Still, I'm 93 years old and it's probably a good thing to wear. And then, the customer service has been wonderful. They've answered every question and always been there. If the button got pushed even by accident, they were very patient.

Years ago, I had a heart problem, which I still have. The doctor said to get this medical alert type thing. It notifies him too if I get another heart attack. I got the Philips Lifeline and it's easy to wear. It's on a string put around my neck. I push it once a month to test it. Sometimes, they're quick to respond. Sometimes, they're not. It might be hours before they answer.

I'm 83 and my husband is 91. We both have health issues and my son was afraid that he'd miss a call and bought us a Philips Lifeline. When I used it, it went very well. But I keep telling them that we need a GPS system because I don’t stay home all the time. Even if I just go to the mailbox, the Philips Lifeline is useless to me if I go outside the front door. I was told that if I got a GPS, it would be that much more money. I said to forget about it.

Philips Lifeline is a good thing to have. My husband passed away and I was living by myself. My children don’t live close to me. So, they thought it was a good idea to get the device. It’s gone off a few times, but that was by accident. I did fall one time and they called. I wasn’t hurt, but it did go off because they realized I had fallen. The response was quick enough that I couldn’t get to it the first time. It was immediately. But they called back and I got it the second time. My device makes me feel secure that if I do need help, I can get it by just a push of a button.

My Philips Lifeline bounces around too much, especially when I'm rushing to get on the toilet and I flop down. Even so, the response time of their team when I bump the device is quick. Philips should make the device for putting on my wrist.

My niece’s husband has a Philips Lifeline. I’ve had mine for four or five years. I wear it around my neck, take showers with it, and I don’t pay attention to it. I wear it at night and it has never went off. When you turn over, it surely rolls with you. If you hit it, the Philips Lifeline team calls right then. One time I hit it and didn’t know it, and the ER came over here. But it’s wonderful. I’m well-satisfied with it. It didn’t cost much. It went up a dollar since I had it. Other than that, I’d soon be 91 years old and things, and I feel safe with it. If it goes off, I know I have help. If my daughters don’t get to me, Philips Lifeline will.

When I used my medical alert from Philips Lifeline, they were fast in responding. Everybody ought to have one.

My mother is 90. Knowing that she has the Philips Lifeline gives me some peace of mind and her as well because she’s here alone. I have a comfort level because I can’t always be here. She has gotten used to the device.

Philips Lifeline is wonderful. However, the cord that goes around your neck is grey and always looks dirty. When we first got it, I thought that we didn't really need it but as we got a little older, I noticed that we got a bit waddlier and needed a bit more support. When I go to bed at night, I take mine off and lay it on my dresser close to my bed but my husband leaves his on. He's very restless, has Alzheimer's and can't hear. He has accidentally pushed the button quite a few times and Philips Lifeline has responded quickly. I'm a very light sleeper and as soon as I hear it and see he's upright, I get on the button, call Philips Lifeline and tell them it's a false alarm.

In my age, I'm home-bound and I need it, so I have it and I feel protected. I have fallen several times and gotten immediate response, and everything's fine.

When I was leaving the community hospital in Toms River. Philips Lifeline was recommended to me. I've had it since 2011 and decided to upgrade to the one that detects a fall. Three weeks after that, I fell and broke a hip. They heard it right away, but it took Community too long to answer the beep. “Your call is in progress. Your call will be answered shortly.” Then, before you know it, you hear ringing and someone comes on asking, “Jean, do you need help?” I said, “I'm glad not having a heart attack.” Will I recommend Philips Lifeline? Yes. When I was in the hospital and in rehab, I spread the word. The people there were telling such tales about how long they laid out on the garage or bedroom floor and couldn’t get any help. I said to get the Philips Lifeline that detects a fall.

But when I bump it by accident sometimes, they're very kind and say that it's okay. They also ask me if I need help and make sure that they heard me correctly.

I'm 99 years old and Philips makes me secure that if I fall, I have a way of having people come to help me. I even wear it in the shower. It's absolutely satisfactory.

My sister-in-law spoke with Philips directly and it was fine. My father tested it one time inadvertently and the response time was good. My mother also has one, and we have had to use it for her and that it worked fine. They notified everybody and we were able to go help them.

I’ve had it quite a while and it works fine. I wear it right around my neck all the time. One night, I fell and when I hit the floor, it went off and I heard it talking in the other room. I had it back here in the bedroom, so I just hollered, “I'm all right. I'm getting up.” But they were right here with me for a while, helped me up got me in the bed.

Have had service three years for my parents and service is slipping badly. Activated a pendant for my 75 year old aunt. The rep must have been from an offshore phone center - Philippines maybe. I’m 53 and have worked in corporate America for 30 years, I understand the economics of outsourcing, I have worked with IT developers in India, but I could barely understand the rep they had on the other end - my 75 year old aunt had to rely on me to tell what was going on. It does no good to sell a service to seniors who may be hard of hearing and may not be accustomed to foreign accents, if the person using the device can’t understand the call center rep. Other knocks - it took around a minute for the call to connect once the pendant button was pushed. If someone passes out and can’t breathe, that extra minute could be very big deal.

The device hangs down on my chest and sometimes if I bend over, I set it off. I pushed it by mistake one time and somebody at the office called me and asked if I was having trouble, and I said, “No. I just accidentally hit the pendant.” They said, “We’ll reset it,” and they did.

I had fallen in the garage after I had knee surgery and I cut my leg. I had to come into the house, up three steps and over to my phone which was across my kitchen, and I was bleeding pretty heavily because I'm on blood thinner. My granddaughter decided I needed Philips and she called and got it. I know that it works because there are times that I have fallen and it goes off. They'll say, “Somebody’ll be with your shortly.” But it takes a while when you're waiting for an answer. Also, if I would pass out, it wouldn’t go off since I’d have to push the button. It wouldn’t hurt to improve that.

I'm very happy with Philips. I feel secure because I live by myself, and I figure I'm not by myself as long as I have it. If they can't help me right at the moment, they'd send me something in the mail. I got a new band thing around my neck and that seemed to be what the problem was, and everything has been fine sine we got that.

Philips has nice service. My mother wears the device around her neck and when she presses the button, they answer it right away.

I feel fine when I wear my Philips Lifeline. There are no wires and the length of the cord is adjustable. However, I would like a new cord around my neck as the one I've been wearing for a couple of years looks discolored to me. Even so, the device gives me a feeling of security because I feel that there's somebody that'll help in an emergency. Their service is quick and they’ve always been there when I've called them.

It makes me feel more confident that mom has a Philips Lifeline. With it, there’s something when I don't have somebody to come and stay with her. Their team's response time is quick and they tell us exactly what we need to do.

Thus far, I've been doing very well with my Philips Lifeline. Their team has called me a couple of times thinking maybe I had fallen and I appreciated that. They have been on the ball.

I push my Philips Lifeline device once a month to see if it works. Thus far, everybody I've spoken to from there has been great.

I fell one time and I had to use my Philips Lifeline. Their team responded and they were really nice people. The ambulance got to my location so quickly too. I'm satisfied with my Philips Lifeline. However, when I took the device, the fee was supposed to be $40 a month. But then, it has never been 40 and it's always more than that. I wonder why.

I've had to use it a lot of times and it's been working well. A year ago I hurt my elbow, but I had an EMS come to get me up and they came real fast. I'm well satisfied.

My doctor recommended a medical alert device. I’ve been on Philips for quite a while now and they were really helpful when I set it up. I use the device every night and the response has been okay for the most part. But it was kind of hard to get them to come out and do anything. I didn't know what their schedule was. Maybe it was quite demanding at that point in time. But other than that, I haven’t had any problems.

I was falling a lot and I have to use a walker. I got a medical alert from Philips. It sounded like the best, and my experience has been fine. I am more relaxed now being as I have the help. The people from Philips have always been really nice, and it makes me feel a lot better to know that I’ll get help when I'll need it.

My mom is happy with her Lifeline. She hasn't used it but it has enhanced her sense of security. It's also easier for her to call someone. It went off one morning the other week, but she was then taking a bath and she didn't know she had mashed it. Folks from Lifeline were out here. It's doing really well.

I've had a stroke and I'm in a wheelchair. So, I got a Philips Lifeline. With it, I feel safer and I don't worry at all. I've fallen out of the wheelchair and their team responded in 8 to 10 minutes. The device works perfectly. Once a year, I have to have the battery replaced and their team reminds me of that. They told me in the spring and my device's battery was replaced within two or three days.

I was falling and I've gotten to where I use a stick when I go outside. The Philips Lifeline is a good thing and I feel safer with it. I’ve had to use it twice and they’re nice to me. I’m satisfied with it.

I took a terrible fall and I have no upper body strength to get up off the floor. I live alone and I was on the floor for 24 hours before my best friend found me. I needed a medical alert device, so I got one and I feel safer knowing that I can press that button and have help. Although I have trouble with the setting it off when I'm working in my kitchen, I had to press it once about a week and a half ago for help and they were prompt. The EMTs were in Wishram, but they got here as soon as they could. Everything's been great.

With my Philips Lifeline, I feel safe and secure. If I'm not feeling well and I'm going to be staying in my apartment, I wear it. I also wear it every night when I go to bed. If I have a problem, I can get help. Their team is very caring any time I check my device and during the times that they think I've had a problem and they call.

My children wanted me to have a Philips Lifeline because after my husband died, they said they felt better by it due to me living alone because I've have had some health problems at times and they didn't want me here by myself at night. I've had mine for a number of years now and I'm very pleased. I've had nothing but good service and good rapport. My daughter went through all the steps and all the rooms. Mine goes as far as my mailbox, which is all I need since I don't drive anymore. I've had to call them a couple of times and they're always right there when I need them. They've responded right away and they've been very pleasant and nice. I am very happy and I've recommended to several friends.

I'm disabled and I live by myself. My Philips Lifeline has saved my life twice. The first time, I fell in the bathtub and I had my Lifeline on. While I was able to get up and out by myself, they followed me the whole time on the phone. I could hear them, they could hear me and I was okay. The next time, I was out on my lanai with the door closed and I tripped over a chair and fell. I broke my hip and crushed my pelvis and I couldn't get into the house. So, they tried to call all my people. One person had their phone charging in their kitchen. The next person left their phone in their living room. So, I had nobody. The fire department came and they took me to the hospital. I don't know how long I would've laid out here by myself, so I thank the Lifeline. With it, I feel much more secure. I've recommended it to many people.

I like Philips Lifeline. I've used it a few times when I fell in my house. It sure comes in handy. They got on their machine and I talked as much as I could, but I couldn’t. I was in another room and they didn’t hear me that good, but they know I fell out in the hall and that I was too far away for a message. They did catch on to what I was trying to say. So, they got somebody here. I’m well satisfied with it. I got my device on all the time. I wear it around my neck and at night, I pin it to my pajamas. I never go without it. I feel better with it. I’ve told people about it.

Someone recommended Philips Lifeline when I was in the hospital. We called to set it up, and there has been no problem since. I don't pay too much attention to it but my kids are glad I have the Lifeline. Because I'm alone, they feel more secure that I have it.

Got the Lifeline with fall alert for my husband with Parkinson's. It never worked well--and isn't designed for people that just "fall". The box will disconnect a call if the user attempts to get up. So when my husband fell, and moved around too much, it wouldn't call for help. They told us that he would have to push the button if he couldn't get up still needed assistance. Once, he fell while we were outside a restaurant, he didn't move b/c he wanted to be certain he hadn't broken his hip and a Help call went through immediately--so it did work that time.

I'm pleased with my Philips Lifeline and it makes me feel safer. I wouldn't do without it.

My son-in-law got me a Philips Lifeline and I've owned it for five years. I get a little upset with it when I try to bend over and when I’m washing my hair and there it is. Also, I’m allergic to the rope so I have to make sure I put it underneath my collars. Still, I’m getting along fine with it. I accidentally bumped it one time and they responded immediately.

I'm not at my residence a lot of the time and I do not have a Philips Lifeline in my other residence. One time, I was gone for a couple of months so I asked their reps if I could turn off the service for two months but then they said no. Instead, I would get a reduced rate for those two months. However, I did not get that rate. Still, most of the time, having the device is okay.

Because of my age, I thought I should have a medical alert device and my kids thought I should have one. I wear the necklace around my neck and I don't feel insecure.

My grandmother is 92 and she lives in a rehab facility. She has trouble walking and has a walker. There are times when she is alone in the house and she can't hear. We wanted to make sure she'll be okay if something happened when someone wasn't around. She has Philips Lifeline on and she's gotten used to it. When she first got it and she'd go get a shower, she would take it off and I told her she didn't have to.

I like Philips Lifeline. They don’t bother me and I don’t bother them. I just punch the button and their reps call me to ask if I'm alright. I tell them I'm okay. Otherwise, the machine is set up and the fireman comes to pick me up and get me up from the floor. I carry the device around my neck but then when I'm doing the laundry, it hits the washer since it's kinda long. So, I take it off. One time, my brother-in-law fell in the shower got in the base and hit his head. I told him that he has to have one of these buttons.

When my device didn't seem to work, I spoke with Philips Lifeline's customer service team. My device had a red light that came on and stayed on. So, they had to send me another device. They were very good and thus far, I'm very satisfied with my Philips.

Philips Lifeline sent me some literature, and I thought getting it would be a good deal. I wear the button all the time, right into my shower and everything. I feel safe having it. I use a walker, so I have to be just really careful. And I feel good that I have it as a back-up.

My kids were all working and they didn’t want me here without some sort of detection if I fall. I got Philips Lifeline and my experience is really good. I wear it around my neck. So far, it’s comfortable. I’ve had to use it two or three times. They couldn’t hear me and when they did, they called my daughter. But I wasn’t hurt. I fell down going in the bathroom. They called my daughter that morning and she called me. Overall, my device is there if I need it.

I had fallen taking out garbage, and so I got a medical alert device. I also got it for my cousin’s and my brother’s peace of mind. Everything is going alright with my Philips Lifeline device except when I’m drying off after a shower, it sets off. Their response time is alright. My only problem is that it really doesn't go around the house. If you're somewhere else, you're SOL. The device is not pretty though. You got this cord. Sometimes, I don't wear it when I go out. I don't wear it if I’m going to church because it’s doing me no good. It said it’ll cover maybe 150 yards outside of the house. But outside of that, it doesn't cover. In fact, someone mentioned to me that maybe I should see about getting something when I’m out.

My children thought I needed a medical alert device. With Philips, my experience has been fine. Wearing it is fine too.

I have MS so I want to be in a position that if I needed something or if I fell, I could press a button and somebody would be there. Having a medical alert device was for safety more than anything else. We like the Philips device that we have. We tested the device before and we never had a problem. There’s no problem either this time. But recently, I hit the button by mistake. I must’ve hit it while I was getting dressed. Philips had to get back to me. I waited from 9:00 in the morning to 3:00 with no response. When they finally got back to me, I kept saying to myself, “Thank God, I didn’t fall because I’d be dead.” It took a really long response from them and I was sort of disappointed I wasn’t responded to faster. In the end, I was fine and nothing happened.

My Philips Lifeline has rescued me a couple of times. I've had low blood pressure before and I pass out. The life alert goes right off then. I wear a necklace around my neck with a button to push. Additionally, the system has equipment on the table in my living room. It goes off no matter where I am in the apartment if I fall down. The device works really well. I'm very satisfied with it.

I like the Lifeline unit. I'm getting old and I decided I needed a medical alert device. The team at Philips Lifeline was okay. They were helpful and friendly to me after we got our communication straightened out.

I have had a lot of experience with falling and have decided to get the Philips Lifeline. I wear it around my neck every day. I would recommend Philips Lifeline.

We were told we'd get a full refund for service that would not work in our area. Never got the check I was promised. Called as was told they "credited" my closed account (for the wrong amount), not refunded. My credit card been double charged and my mother had sent a payment. Now after 5 customer service people, I am now waiting again for a check because they can't refund my credit card because the amount is "too large." They record calls and need to communicate better between departments so service is consistent and accurate. I would not at this point refer anyone to Philips. We'll see if I actually get my almost $500 back.

I am happy with Philip Lifeline's medical alert device. But every time I am in the shower, the button would get pushed. They would talk to me in the bathroom all the way out in the living room but I couldn't hear that far, especially if the water is running. But they're very good when I reach out to them.

We got a new Philips Lifeline button a week or so ago in case of an emergency. A couple of times, my mother rolled over in bed and it went off. They responded within 15 to 20 seconds. I’ll call once a month and make sure that it’s working okay.

My father's 96 and has the Philips Lifeline device for quite a while now. We're perfectly satisfied with it. I have an EMT down the street so when the calls go down, he comes right over.

The Lifeline is working fine. When there was a problem and the first aid people came, that was great. We got the medical alert device because we were concerned that my father might have a fall. He is using a walker, and so that has not happened, but it’s still something we’re concerned about. He wears that device while we’re out, although we try not to be out more than an hour or two. Sometimes he does seem to forget things in the short-term, so that’s been a concern of ours as well. Otherwise, when you consider the fact that he’s 98 years old, he’s doing very well. He dresses himself. He takes care of a lot of his basic needs.

I love the Philips Lifeline. Having it makes me feel good. I know if I have trouble, I can get it. I get up about 7:00 in the morning, and I wear it until about 8, 9 o’clock at night. I had trouble with my leg the other night and I called them, and it was just a very few minutes until they were here. They were very nice to me.

My mother has Philips Lifeline and it's easy to use. She complains though that it feels like it’s choking her at night. So, we’ve been pinning it. I thought about getting the bracelet but she would always have to push, unlike what she has got, if she falls and can’t respond, it still goes off. A week ago, when the phone was off the hook, the big white thing blinked. My mom never paid any attention to that. She thought there was something wrong so she pushed the button. The Philips Lifeline team notified me right away at work and they said she wasn’t responding. So, I come flying in the house, and she was sitting at the kitchen table. She looked at me like, “What are you doing home?” And then I had to push the button on her. I reset it and told the team that she was okay. They’ve always called me when she has fallen or accidentally knocked it, and people had been here.

I'm very grateful and thankful that I have Philips Lifeline because I’ve had a couple of issues that I was glad for the help. On a very early Sunday morning about four to six weeks ago, while I was in the laundry room, I went headfirst down on the floor. My alert signaled that I had fallen. The rep who responded did everything she should have done. She wanted to know if she needed to call anyone but I didn't want her to call my son 'cause he's in Charlotte, an hour and a half away. I told her that I couldn't pull myself up by the washing machine. So, I scooched from the laundry room across my kitchen floor and I got on the carpet into the den. She stayed with me, encouraging me the entire time. When I got short of breath, she would tell me to sit and rest awhile. She was wonderful.

I've had my Philips Lifeline for years now and I used it today. I slipped when I was standing up in the new bathing facility that I had here, and I could not get up. Somebody was there with me and they couldn't lift me, so I had to get a fireman to come out. They were extremely quick to come out 'cause I'm just down the block from the fire hall. The firemen are wonderful here in Trenton.

My mom wears her Philips device around her neck but she takes it off. She’s got dementia, and I have to go hunting around for the damn thing a lot. She inadvertently pressed it at least two times, and we got the call saying, “Everything all right? You pressed the button, blah blah blah.” It was at least two times for that and the service is supposed to be the way it is. It works. One time, the fire department came because my mom couldn't hear the girl talking to her. She pressed it in error, and that’s a bummer when you have the fire department show up in your house. But I have to have something to protect her when I have to leave the house. I can’t leave her alone for very long. I had to put locks on the front door so she couldn't open up the front door and go out. She has short-term memory. It’s the precursor to Alzheimer’s, and if that comes about, it’s gonna be really bad.

I've had Philips Lifeline for eight years. My husband and I both had it and then he died, and I've had it since and I swear by it. Almost all the time before, I'd get out of the bathtub drying myself and it would go off. So then they figured from the frequency that's going off that there was something wrong, and they sent me a whole new unit. It's been fine since they sent a new one. I'm comfortable with it, and I'm not without it unless somebody's around. It does a check at least once a month to see if it's still in operation, and that's important. I used it once and it saved my life. I was coming in from outside and fell on the front steps. I didn't think the device would even be activated. I didn't push the button, but the fall did it. And I heard my name as I was laying on the ground bleeding, and I didn't respond. I thought to myself, "Five minutes, I'm gonna have 911 here," and indeed I did.

I have Philips Lifeline's medical alert device for about six years now and so far, it’s great. I have a little wooden deck and I was out there one night. When I was gonna come in the house, I tripped and hit my head on the wall. I didn’t push the button but Lifeline must’ve gotten the signal so they sent an ambulance here right away. It’s the best thing you can have. However, mine goes six feet around the house. So if I fall out on the road now, they wouldn’t come and get me ‘cause I'm not covered. I only pay $45 a month which is not bad. Overall, I'm happy with Philips Lifeline and I'd give them an A. I won’t do without it and I think everybody should have one too.

I looked at all the ratings and compared everything apples to apples. Philips Lifeline came out as a Golden Delicious while everybody was a crab apple. My mom is 82 and she is a fall-risk so I'm always concerned about that. It gives my mom peace of mind, but we have not had to use the device for anything serious. Sometimes when we do tests, there seems to be a longer delay than I would like, but I know that it has to connect a couple of different calls that go through there. They can't speed that up. So, if I had a concern, that would be it. If mom was laying on the floor hurting, and it says, "Your call is connecting, your call is connecting, your call is connecting." But it's the nature of the beast. I know how phone systems work.

My daughter had experience with Philips Lifeline in a hospital where she had worked and she ended up choosing it for me. I've had it since 2014 and I've had nothing but perfect timing with them. I live alone and my alert device with my cellphone is my lifeline. I feel very secure. I wear it all the time, day and night. When it goes off accidentally, the reps are quick to answer and I can understand them. Everything is A-okay with them.

I was falling a lot so I needed a medical alert device. I’ve had Philips Lifeline for so long. If I accidentally hit it, they call me right off.

Philips Lifeline is fine, but it is so short that it ruins my hairdo, when I've just had my hair done. It is so hard to get over my head. It's just ridiculous. I wish they could make it as the first one that I had where I could take the straps and push them to the side and put the front down into my bra. I also don't know why that grey thing is on there which makes it so heavy looking. That should be eliminated.

I'm left alone and I can't walk without a walker. Having Philips Lifeline, I feel safer. I wear it all the time and it doesn't bother me at all. They come right out when I have to get emergency assistance, and they're really nice.

I'm 92 and I’ve been in and out of the hospital for heart for surgery years ago. I love the medical alert device. The one I have got so old and I’ve been wanting to get a new one all the time. One of my daughters takes care of me and she lives in Gretna. Then finally, there was a lot racket up there on the machine, and I needed a new one. There were just too many bugs.

My kids got Philips Lifeline for me and I've had it for over a year and a half now. I wear it around my neck every day. I’ve accidentally hit it a couple of times and the Philips team has given me the call on the machine. They have been responsive and fast.

I’m a satisfied customer. They certainly respond very quickly if there’s any reason for them to, and that's what I need. My problem is arthritis and I've had hip replacements, and I really need my knees replaced, which I refused to do. And that’s really limiting me. I live alone and I don’t like having anyone around. My family are gone but I have a nephew and he did have concern. I don’t leave my apartment and I have no contact with anybody. I got a medical alert to have that security to know that somebody would know if I’ve fallen. I really just need someone to literally lift me by my elbows on to my feet. And once that’s done, they could leave. So, having that access makes me and my family, what's left of it, feel a little more secure knowing that living alone, that this happens, and that somebody is out there to respond to it.

I live alone, I’m elderly, and I fall sometimes. I purchased my Philips Lifeline medical alert several years ago and I feel safer with it. I've had to use it before and the team has a very good response time. They call or they send the ambulance or call my son, whatever is necessary. Also, when I wanna change my necklace, I interact with them. I’m happy I have Philips Lifeline.

A friend of mine had Philips Lifeline so I got it. And the lady I ordered it from gave me information. I’ve been reasonably satisfied with the device because I’m going to have to wear one. But I don’t like the thing around my neck all the time. It’s on the wrong side of my neck or it’s behind my ear or it’s some place. I don’t mind it at daytime, but I hate it at night. I’d like to have something on my wrist at night.

Everything’s all right so far with my Philips Lifeline. I have not used it and I’m so glad. It did go off a couple of times since I’ve had it but it was false alarm. I never could figure out how or what caused it to do that. Nonetheless, their reps got back to me almost instantly. They respond really, really fast. I used to get a brochure through the mail once in a while from Lifeline but I have not received anything since I moved from Fayette, Alabama to Springville. I don’t know if they still do that or not. I like getting and reading those little information bulletin.

My father-in-law was a big fall risk and with Philips Lifeline, we were much more confident that we would not have to worry about whether he fell or not. Once he put it on, he never took it off, and he used it several times. It was a comfort to him while he was in the hospital and a home care facility. They call and bring the volunteer fire department to help him get back up. They called my nephew one time to tell him that the alert wasn’t working properly and they were concerned about him because he hadn’t checked in. They've always been very professional.

As we get older, we fall and I didn’t want to lie here for many hours without any help. So, I got a Philips Lifeline as recommended to me by my son, and I've had it for seven years now. So far, they've been very good. They answer within one or two minutes. I would recommend Philips Lifeline to a friend.

I'm living alone and I have had a heart surgery. I got a Philips Lifeline and it gives me a lot of security. The button sits on my chest and it's cushioned there. One time, I fell and the Philips team was right there asking, "Are you all right? Do you need help?" It was amazing.

I have heart problems and I'm 88. I have a hard time getting around. I use a walker and I need a medical alert device. I'm satisfied with Philips Lifeline. But sometimes, when the device doesn’t fall right or when it’s not against me right, it will go off, then I just had to tell them I haven’t fallen and I’m fine. It's a very good sensor. I'm very happy with it and would recommend it.

I'm 90 and have strokes quite often. So that’s why the girls made me get a Philips Lifeline. Philips has a wonderful team.

My mother has a mild diagnosis of dementia and she’s a little unsteady on her feet. She’s on dialysis and has diabetes. I moved in the house with her and stay with her 24/7. She has a device that monitors her pacemaker as well as Philips Lifeline. She wears the medical alert 24/7, unless she’s hospitalized. A couple of times she used it, but that was way back before we had to start staying with her all the time. The first time it happened, they called my brother in Georgia by mistake instead of me. But other than that, there’s been no other issues. I usually respond when I hear them talking on the thing.

My sister got Philips Lifeline for me for a Christmas present one year. It's comfortable. And when I fell they got me help out here.

We’ve had Philips for years now and it has been fairly good. The only problem around here is the phone service is always out. Still, the device makes me feel like my mom is safer.

Philips Lifeline was recommended by the local hospital, and we've been subscribers for quite a few years now. My wife is quite ill and she's also had many falls. Because I am now 90 years old, we have to have the EMTs come and pick her up. Philips Lifeline has enabled me to do that. I press the little button, and in a very short time, they’re here. It has worked out very well. Earlier this year, my wife had a fall and she fell down three stairs and was in a heap at the bottom of the stairs. Philips Lifeline served us very well then and the EMTs, fortunately, put her on a backboard. They took her and me to the trauma center in Trenton where she was diagnosed with a hairline fracture of the CV2 vertebrae in her neck. It was bad business but it's mended and she's doing very much better now. She's up and out.

I fell down before. I got a medical alert and I've had my Philips Lifeline for about 10 years now. I've used the button before and the Philips team was quick to send someone out.

Everything is okay with Philips Lifeline. When I am alone in the house, I wear it. When my son is around and I have a company, and sometime, I skip it to wear because I have a company around. It’s a nice thing to wear. As a matter of fact, I almost want to cancel only because I was a little bit tired, but my kids said, “No, you’ll have to wear it.” And I did. And my son had called to renew it.

Everything’s going pretty good with Philips Lifeline. My mother was living at little brother’s at the time, and he set it up for her. She stayed and brought it with her. There was no reason to look for another one. One time she fell and I had to get them to send somebody. A lot of times, she just accidentally bumps into things and sets it off. And it’s like, “Yup, no problem.” But one time, I did have to have them send somebody because she’d fallen. They were pretty quick. She was outside and I had to holler at them. I knew I couldn’t get her up, so I just told them to send somebody. And they were in here within just a few minutes.

I live by myself and my children and my niece said that I should have a Philips Lifeline. My friend who just passed away had one and she said it was good. However, they've gone up on the price, $2 or $3 a month. My Philips Lifeline has been doing good although sometimes it's oversensitive, but that’s better. I've never used them. The only time that I've spoken to anyone is when I hit something when I'm getting out of the shower. They called me and said, “Did you fall? How are you?” And I said, “No, I'm fine. Do you want me to reset?” They said, “No, we reset.” So, they’ve been very cooperative.

I had a couple of falls here at home. They were just stupid things. Once, I fell in the garage when I leaned over to pick up the newspaper and I put my hand on my trashcan to steady myself, and because the trashcan was empty it didn't really hold me at all, and I couldn't get up. My friend came and she called the paramedics. They were only about a block away and they picked me up. And then, I had another fall here in the house and my daughter came and helped me. But my daughter insisted that I get the Lifeline. I've been happy with those two experiences and the device is doing fine.

Everything going good so far with Doris' Philips Lifeline. I’ve been here for five years and she started having Philips Lifeline even before then since she's a faller. She has been wearing it on her neck and it’s right there where she could reach it. And as soon as she press the button, the Philips reps answer the phone right away. They're very good.

My mother just had gotten a lot older, and my sister and I were worried that she might fall or something. She lives alone. She hates the Lifeline. It’s the deal that we made with her that she either has to live with me or wear it. However, once Philips Lifeline's team called here and said that they had a signal from the device that she had fallen, and she was not. She had it on and it was under her clothes. It didn’t get bumped or anything. She was just watching TV. She was upset for two weeks. Extremely upset. But the device is doing what it’s supposed to do. It’s on her and we go over it with her a lot. So, if she has any kind of trouble, she should press the button.

Our children are paying for our Philips Lifeline. That way I can leave, and if my husband falls, he can push the button. It works when we push it accidentally and the team is quick to respond.

I had the Lifeline around my neck, and evidently, I pushed the button without knowing it. Pretty soon, within five minutes, the people came in the house looking for me to make sure I was all right. The device works and was handy.

My balance is off sometimes, and Lifeline gives me some assurance. I either have it in my pocket or have it close to me in a purse or it’s on my walker. But I can’t really wear it around my neck since it's uncomfortable. It’s not very heavy, but it kinda pulls me over. I find it difficult to wear any kind of a necklace because it makes me lean over more.

I fall sometimes and can’t get back up. I had surgery done. And I feel better having the Philips Lifeline device. It gets up around my neck and tries to choke me. It is a little bit long, but I wear it that way. And overall, it’s comfortable. I’m satisfied with it. The Philips team is also nice.

My client, Christine, can only stand for a second. We have to do a lot of transferring from her chair to her bed and from the bed to the chair. She’s 96 years old and has Parkinson's. And even if someone is with her 24 hours a day, she has Philips Lifeline help button. All of my clients have Philips Lifeline too. I'm 53 years old and I'm also thinking about getting myself one. I called in for one, but my insurance won’t cover it ‘cause I’m too young so I’d have to pay out of my pocket. I’m single and I stay alone as my daughter is in college. When I’m at home, I take my time going up and down the stairs. Anything could happen, so getting a medical alert is something to think about. One doesn’t have to be a senior citizen to have it. Also, I spoke to my coworker about a friend that she takes care of and I asked if he has a medical alert since he's in the house by himself most of the time. I said, "That saves a lot of people’s lives," so she said she would mention it to him.

I had a stroke a while back and I'm very handicapped so I got Philips Lifeline. My husband had it too and he passed away. So, even though the kids are in and out, they feel more comfortable. I just don’t like their price. I tried another alert service before. It was cheaper and whenever you ring the button, they had someone right away and said, “You need help?” With Philips Lifeline, they'd say, “Your call is in progress. Your call is going through.” And then you have to wait. So, it's not a very fast thing. I just could not have the other one because I have a pacemaker. Still, I like my Philips Lifeline. Their reps are very nice. They all say, “You need any help?” And then, a lot of times if I turn in bed and it goes off, I'd say, “I'm sorry.” And they'd say, “It's okay. I'll reset you.” But somebody should come out fast when you ring the button.

I’d be alone in the house now. My husband’s deceased and I’ve had some dizzy spells and pacemaker, and a new bath. My family wanted me to have Lifeline, so I go one. However, I'm not that satisfied with it because it goes off so quickly. I’ve already had about four false calls. If I get up watching television or get up sometimes and my head doesn’t feel right, then I’ll put it around my neck. But I don’t like to lay with it on because I’ll roll on it and it’ll go off. In fact, it happened one time in the middle of the night that I had people in my house and I didn't know what was going on.

I had the Philips Lifeline for my mother since my husband passed away, for my kid’s peace of mind and now I know I’d be just fine. If you fall, the alerts the team. But sometimes, all I have to do is roll over in bed and it goes off. It’s a little too sensitive. But other than that, it has been just fine. I had a heart attack while I was in Delaware visiting my daughter. I had to have open heart surgery and wasn’t gonna be home. I usually leave my thingy home, but I didn't. I took it with me, and that caused it to reflect to them that I wasn’t here. So, they sent me some messages to call them and I did. They said that they could lower the monthly fee because I wasn’t here using it. They were very nice. I have recommended them. My son’s in-law is also a diabetic, and they got it for him because he’s at home when they're working.

My daughter got Philips Lifeline for me and I've had it for 4 or 5 years. I accidentally bumped the thing before and it went off then they called back fast.

We’re confident since we got the Philips Lifeline. We got it in case we fall but we haven't used it yet. Still, everybody in their team has been helpful. I’m also testing the device once in a while if it goes, and so far, it’s all right.

I’ve had Philips Lifeline for a long time. I live by myself and I’m 85 years old. I have some health problems and the device is good to have. I feel safer having it. I have used it before. And they were very punctual. Sometimes, the battery runs out and I have to have it replaced. And they do a pretty good job of sending me a new battery. Overall, I’m happy and pleased with Philips Lifeline.

I needed a medical alert device because I am 86 years old and I have had a stroke. I have my Philips Lifeline right beside me in the bed and I put it on when I wake up in the morning. I’m relieved that I have had it if I need it. I would tell friends to get one if they needed it too.

I had a few fails so I got a medical alert device. Philips Lifeline's team is very responsive. Sometimes they call me when nothing is going on, but that is okay. Since using my device, my children have felt less worried.

I’ve had Philips Lifeline since January. Sometimes it’s a pain, but sometimes I’m glad I have it because if I fall, there are people here in the local area and my sons are on my call list. I set it off when I’m drying myself in the shower or holding the laundry or the mail too close. They respond and make sure that I'm okay. And if I don’t, they start calling. A friend of mine has a different kind that she can speak right into the device, and this one, you can’t. It has a localized thing and I have a big house. Other than that, I’m glad that I have the availability of it so that if something happens, I have alternative situation.

Philips Lifeline has good response and it’s still working. Sometimes my husband touches it and it goes off, and there’s not a problem. They get back to us right away and I'm satisfied with the timeframe. The Philips Lifeline device is comfortable for my husband to wear and I feel more secure with it.

Philips Lifeline has been wonderful. The device is really beautiful. My husband falls and we need help to lift him up from time to time. Having it is very essential and so far, it's working beautifully. We've been happy with their team. We've had to use the device and they have been very pleasant. They called me afterwards and asked how my husband was and if he received a service. I think that’s very nice. We have the bathroom way in the back though and sometimes my husband uses it. If he falls there, I wonder if Philips Lifeline would hear him because he has to respond. If there is anything that could be done about that and have full security for him, even if they raise the price a little bit, I wouldn't mind.

I used to have a different medical alert device, but I'm more satisfied with my Philips Lifeline. Plus, I feel more secure wearing it every day. I've tested it and I'm satisfied with the timeframe they got back to me. It was fast.

I had a total knee replacement and it went bad. I had to have something so I sought a medical alert device. I got a Philips Lifeline and even if I just bump my device, their team is right there to answer. I'm happy with what I have and wear it constantly. I have tried to convince several of my friends that don’t have this that should have it to get it immediately.

I have Parkinson’s Disease, and my children thought it would be fine if I had something on in case I fell outside. I was familiar with Philips Lifeline so I went with their device. Since getting one, I feel safer as I know that if I fall, I can get help.

I’ve got health problems and I live alone, and I've been satisfied with having Philips. I probably should’ve checked it one more time though as there was a message on my machine that said, “Contact us after such and such a time.” And it got away from me. Nonetheless, one time the key didn't seem to be working, so I contacted them and they sent me a new one. They were very good.

I’m 94 years old, and my balance isn’t what it should be. Plus my daughter was on my back about getting a medical alert device. The Philips Lifeline team has been very good. I've accidentally hit the button with something about five times since I’ve had it, and they’re on the line right away taking care of it. I'm perfectly satisfied with the service and the instrument itself. I have told two or three other people about it.

I feel secure with Philips Lifeline. I hit my necklace at something when I’m leaning over and they would call to see if I was all right, so that was reassuring. I found that if something does happen, that they’ll call. They’ll be right there. I put it on especially at night. If I go to bed and forgot to put it on, I wouldn't be able to sleep. I'm satisfied.

Everything is going fine with Philips Lifeline. The device is working and we’re very pleased with it. It’s never had to be used for medical emergency. We used it one time. We put it down too hard and we left the house, but the Philips team was prompt and did get in touch with the appropriate people. It worked.

Everything has been going really well with my Philips Lifeline device. I haven't had any problem. I got the medical alert device because I'm living alone, and if I should fall, I could get in touch with somebody right away. Thank god, I haven't had to use it at all. Philips has been very prompt whenever I dropped it, and they get in touch with me right away. And I'm happy that they don’t give me a chance to even fall before they’re on the line trying to get a hold of me. And they're very quick to respond.

I live alone and I broke my hip, and it took me seven hours to get to the phone. I didn't wanna do that again. I've not had an emergency since getting Philips, but I feel much safer with it just in case. I've accidentally pushed it several times, and they've always called and checked on me. I'm very pleased with it.

Philips Lifeline is excellent. I am very satisfied with them. My mother accidentally set it off last night and I was out. They called me and reassured me that she was okay. They do what they said they’re gonna do. They’re always responsive and easy to deal with. They always follow through with a call, and we have it on record.

I got a Philips Lifeline device just in case. I wish I had one that had more features to it like I can use it away from home. My device is pretty expensive. But they say that the kind that I would like to have, the one that I can use any time and any place would be even more expensive. I haven’t had to use my device. But I pushed the button and the rep said it was working fine. For some reason, the man keeps calling me and said that my device has to be checked. And he stopped finally because I wasn’t at home, but he was calling me like every other week.

I’ve had Philips Lifeline right from the beginning and I love it. The only problem I have, I did color in my hair, and then people think I have a dirty rope around my neck. I’m afraid to wash it. There’s electricity flowing through that. I had somebody else look at it and she said that she wouldn’t do it. Last year, I called and asked them to send me a new one. Then that happened and the rope gets tattletale gray. I don't wanna walk around with that. I tried to wear it inside as much as I could and I never leave it without being here.

I'm 83 and I Iive alone. My children signed me up for Philips LifeLine shortly after my husband died and so I didn't make any decisions on it. One time, when I needed it, we didn't have a key lock on the door, so the team couldn't get in, and that was a difficulty. Philips didn't give me any options on having a key lock. I was very concerned that it never was made clear if I had to have a separate control if I went outside or if I fell in the shower and that was partly my fault. I should have looked into it more even though my kids are old enough to understand those things. I figured they had checked it all out and that I only needed one button.

I had injuries and I'm falling and Philips Lifeline has good service. I’ve used it several times. I always call them directly and they are very quick to respond.

Philips Lifeline has been wonderful. It goes through the system if it has fallen down. But I have the wristband and there’s a bit of a problem. It’s a little bit small. I make it as large as possible and sometimes it comes off. Sometimes I wear the pendant in the shower. And I like the bracelet to wear in bed because it’s more comfortable than the pendant. The device fell off or I pushed it somewhere, so they have called me several times. I said, “Everything’s fine. I don’t need any help. It just fell down, or I rolled over in bed.” They respond pretty quickly and are very polite. They’re very, very helpful. I recommend Philips Lifeline to my friends. I’m very happy with it.

I just got home from the hospital about a week ago and I have to have a walker all the time. When I press the button on my Philips Lifeline, it goes to the hospital and the team gets back to me really fast. I like it and I'm very happy with it.

I fell one time and I used my Philips Lifeline. They came right away and helped me up. They laid me down on my bed, and I was fine. I'd probably could've crawled in and pulled myself up on the bed. But I didn't have the energy.

I was diagnosed with a form of Parkinson’s and I tend to lose my balance. My family wanted me to wear a medical alert device so that in case I fall, I can call somebody. With my Philips, I worry less. It’s easy to use. But I don’t like it too much. You have to give up a little freedom to get the convenience of having a button. Other than that, it has been all right.

I’m a stroke survivor. I live in an apartment and I had fallen several times. I had to scoot to a phone and call for help. A Philips brochure was put in my mailbox and I gave them a call. I’m very pleased with my device and I never take it off. I never know what could happen. I try to be very careful but I still go down once in a while. My Philips is wonderful and I've recommended it to other people.

This is a follow-up to the review I left about 10 days ago. There was no option in the review form to write a response, but I feel strongly enough about what happened to us following that review, that I am writing a new review. Following my previous review, Philips Lifeline called me to try to resolve the issues I had articulated. To summarize & keep this short, they simply wanted to placate my concerns (presumably to tick the box of "customer service") without taking responsibility for their multiple failures. A paltry offer to refund us for July's monitoring (I wrote my first review on July 5th mentioning that we would be cancelling) - we cancelled the service on about July 12th, doesn't cut it, given the almost $200 spent in set up fees and 2 months worth of monitoring. Sounds like lip service to me!

When the person in my care uses her Philips Lifeline, the reps have always been nice and helpful.

I live alone, and I feel all right since having my medical alert device from Philips Lifeline. I’m satisfied.

I’m getting older and more stumbly, and the children and I thought a medical alert device would be a good idea. Philips Lifeline is the first one I’ve had and since having it, I’m moving a little slower and I fell a couple of times. Once, I fell pretty hard and nobody answered. One of the reps told me that if you get up fairly quickly, maybe it doesn't do anything. But I was a little disappointed. My children and I talked and they said everything seemed to be alright.

I can't walk very well and I'm 83. I'm alone a lot of times and having a medical alert device is helpful. I’ve had Philips Lifeline for a long while. But once in a while, somehow or the other, I set it off. And they reach out to me right away.

My Philips Lifeline is really good. I've had a lot of interactions with their team as . ifall a lot. I call them, they come and they help me up. They're located close to where I am and they get to me me pretty fast. They're wonderful.

Due to my age, I got a medical alert device. However, the cord of my Philips Lifeline is too long. It hangs down too low as it is below my waist. Still, it's a good idea to have it as I live alone.

I've hand my Philips Lifeline for years and I feel very secure with it. I know that I have something around my neck, so I like it.

I am in my 80s and I live alone. My daughter lives here, but she works in Minneapolis. She's only here in the evenings, so I can't call her for help. In an emergency, I would go next door and knock on the door. But I feel more secure with having the Philips Lifeline button. I have a one-story house and I do my laundry in the basement. If I fall, I have it on. If I couldn't get back up the steps to a phone, I could punch my button. Also, I had the same neighbors for years and I could go run next door if I had to. My closest old neighbor is about four houses down and older than I am so I don't feel good about calling that person.

The first time I had the button was from Philips Lifeline and when I used it daily, I gave them a little trouble because I had it on myself all night. I would lie on it and it would go off but now, it's working fine. I take it off at night and it’s right by the bed. I turn over a lot and I don't wanna cause any more trouble. The Lifeline is doing great. I haven't had any problems with it and it has been wonderful. I don't think anybody could be any better and I wouldn't want anything better.

My son got Philips Lifeline for me. I haven’t had to use it yet, but I’m very happy with it.

I have set my Lifeline off accidentally a couple of times, and they have called me to see if I was having a problem. They were pretty fast to respond and they were friendly and helpful. My only problem is I cannot wear the device in the shower. It sets it off. So I have to hang it. But that's a place you really should have it. I've set it off twice while I was in the shower. The first time I did it, I just had my cellphone in there, but it ring my landline first. Then they ring my cellphone, but it takes a little bit of time to get out of the tub to do that. And you don't want to be too late doing that.

I live alone and Philips Lifeline is a help. I’ve used it a few times and usually, it sets off when I drop it. If you’re in trouble and they keep saying that you stay on the line, maybe you would not be able to do that and I find that distressing because it was time wasted. I haven’t had any big problems with the help button but sometimes, I forget to put it on. Still, I’m glad I have Philips Lifeline.

My daughter felt that with me living alone, I should have a medical alert device and since having Philips Lifeline, I feel much more secure. It’s right there hanging around my neck. If I fall or anything happens, all I have to do is press the button. I wear it and keep it on during the day and it’s not a problem. I fell one time and I couldn’t get up, and I used it then. The response was good and my experiences have always been good too.

Everything seems to be working fine with my Philips Lifeline. It surprised me a couple of weeks ago when I fell and Lifeline knew about it. They were sending help and I told them I was all right and I couldn’t get up, and I finally made it up. But it was great to know that they were on the ball.

My mother was constantly falling and this was the first time that we got her a medical alert device. Since having the device from Philips Lifeline, her sense of security has been good and she has gotten used to having the device on her neck.

Due to old age, we needed a medical alert device and with Philips Lifeline, we have the fall detector. They tell you in your instructions that it’s not 100%, and it hasn’t been but it has worked on three occasions, so I have no problem with that. My wife had one, but she passed away. So, I recently got the satellite device that I can put in a different part of the house. I’m hard of hearing, and there were two occasions where I had to use it. I could not understand what the representative was saying, so I just got that satellite thing in last month. I have two units and they have been working pretty well. Overall, I’m glad we have the Philips.

Philips Lifeline was pretty good in the beginning but then the last year, their equipment was failing. I can’t even tell how many buttons they’ve had to ship me and I no longer get a button because I have the one around my neck for fall purposes. I haven’t even had some of them a month and there has been trouble with them. Sometimes, I would have them a month and the reps from Philips would contact me and say it was showing low battery and something was defective, and they’re gonna send me another one. I’m waiting for one to come now. They told me they were replacing the one they just replaced and so, I’ve had a lot of mechanical issues with them. They gotta get on top of this thing.

A few months ago, when my mother was discharged from hospital to come and live with us, following a stroke, I researched the best medical alert systems available to us in Canada. I wanted the system to include a fall alert feature, and I wanted a system that would be simple & reliable. Finally after weighing the various options & looking at the online reviews, we went with Philips Lifeline - which also happened to be the most costly system. From everything I had researched it seemed as if it was the simplest system & most likely to do the job well....

I'm 92 and that's my biggest concern. I don't wanna be on the floor and not have any help. I have mashed my Philips by mistake and had them all call me back. Everything has been fine other than having problems with the cord. You can't put any other cord on it other than what's already there. The device just being around my neck makes it greasy looking. I have to mail it back in every time I wanna change the cord. It's very irritating. I've had to return it once because the cord got so dirty and they sent me a new one. But now, that one's dirty. I don't like the fact that you can't put anything out on it. They told me not to take the cord off of there. I'm now going to send the device back. I'm thinking about trying another kind and see if I like it better. My Philips was recommended to me by a friend and she has already changed to another kind.

I wanted to get a medical alert device because of my heart and I got Philips Lifeline. It is my first one and I’ve had it for quite a while. Their staff have called me twice. The last time, I fell and they were right on the line. They checked on me to make sure I was alright. They asked me different times while I was talking and I said that I was.

I’m always thankful that my mother got her Philips medical alert device. She lives in her own house, and does her own things, and she’s 99. My brother and I went online, and Philips sounded like the best one for her. We wanted the fall detector, and they offered that. And my mother didn’t have to have a second device to have it. So, it was all-in-one. We liked that. My mother wears her device around her neck. She tucks it in her shirt pocket, and it doesn’t bother her at all.

I had a stroke and I got a Philips medical alert device. I have it around my neck and I have no problem with that. I tested my button to make sure it was working, and Philips response time was quick.

Called, spoke to their rep., no long ads to listen to, gave minimal information and was told I would be emailed a confirmation of my order, and called to set up an appointment for installation of the system for my 91 year old mother. I received the email and the call within 10 minutes. Could not be more pleased.

I’m very pleased and happy with my Philips Lifeline. I feel really secure and I don’t feel like I’m alone. If anyone comes in the house at night if I’ve been gone and it’s dark out, I feel like I can just push this button. I live alone, and my daughter ordered the Lifeline after I fell one day. I insisted that my sister get one as well when she moved in an apartment by herself. The string looks dirty around the neck, though. So if I’m going in or dressed up, I take it off before I go in.