Lifeline Reviews

The experience with Philips Lifeline has been good ever since I got it. It protects your life. Because when I call, the police is usually here in no time as well as the ambulance. The reps used to answer the questions nicely. It's just that I have not been calling since this virus has been out. I’ve been trying to take care of myself in this house. But I’ve been wearing the device because it’s safer for me.

Everything is going great. I got the one that social services paid for. But this one is better than the old one that they gave me. It's good. I would be up a creek without a paddle if I didn't have the Lifeline. Because one night, the electricity went out. There was nothing I could do, and Philips Lifeline were the only people that I could talk to. They said, “We'll check on you every half hour.” They did, and they were very nice. I wouldn’t feel secure to live in my home without the device. I even talked my parents into getting one. They live in North Carolina, my father is 92, and my mom is 90. I said, “Mom, you have to wear the Lifeline in order to use it.” She would leave it on the cabinet, and then fall. I was like, “You need a Lifeline now.” So, they got one.

We've been treated very good. There were a couple of times that the response time wasn’t very soon. We waited a long time. But it hasn't been recent that it took about five or six minutes for somebody to come on the line. Usually, it would ring right away and they would pick up. It takes two or three minutes. If nothing happens within the month, Philips Lifeline sends out a – it’s time to test your lifeline. And then we test it right away and we're good. The device is a necklace, and he wears it around his neck. Every once in a while, he would hit it on an accident. But that very rarely happens. We've had very good luck with the device that we have and I recommend it to anybody. Even if you're not handicapped, you should use one of those.

Philips Lifeline is fine if you’re in your personal home because it has a bigger space. But if you're in a small apartment and once you leave the apartment, the unit is sitting by your phone. So when you're outside the door of the apartment on the floor, you can't answer it. I had Philips Lifeline for years and I enjoyed it while I was in my home because I could hear it anywhere in my house. I was satisfied with it but when I was in the smaller apartment, I left out of the apartment and it wouldn't work for me. I fell one day right outside my apartment door. The unit was talking to me, but I couldn't talk to it because I couldn't open my apartment door. I live in a senior development apartment. So we go out for every meal and I'm out of my apartment more than I'm in. That's why I need an alert device to carry on my person that I can talk to no matter where I am.

Don had been in the hospital several summers. He had fallen. He's fallen because of low blood pressure that fluctuates. I'm here most of the time, but sometimes I'm not. The Home Health people who were here when he came home from the rehab thought the monitor would be a good idea. We got the Philips Lifeline and he wears it. He doesn't wear it when I'm here usually, but when I'm gone, he's pretty careful about wearing it. The only thing is Philips could tell us how to check whether the device needs new batteries before it does need a battery.

We’ve had the Philips Lifeline medical device for years even before I became Barbara’s primary caregiver. She has had two falls and broke both left and right hip. She was diagnosed with Parkinson's and she can't be alone. A caregiver is always with her but if we have to run downstairs and she has her Lifeline with her, it’s good to have if something happens. We don't have it on throughout the day. It’s just for a few minutes while we head downstairs or she isn't attended to but she doesn't seem to be bothered at all wearing it. Philips Lifeline is a great product to have. It gives you a sense of security and you feel safe.

I used the Philips Lifeline device once and it never went off. I fell outside a year ago but they told me I got up too fast. I'm 92 years old and I don't get up that fast. I hopped up because I was on the street. The last device that I had wasn't as big and this one goes off more often if I happened to bump it. I liked my other one better because it was skinnier and it worked out much better for me.

I feel secure with Philips Lifeline. All I gotta do is smash the button or if I fall and don’t respond, they’ll go ahead and send somebody over here. They've always reacted like I needed them and come quickly.

The Philips Lifeline is comfortable. I like that it gives me a sense of security. One time, I was taking a shower. I had varicose veins on my foot. Accidentally, there was a nail. I cut one of the veins and the blood was coming out and it was just spurting up and that was when I pressed the button.

When I fell down and I wasn't able to get up again, I hit the button and it wasn’t long when a policeman was here. They got the code to my door and they helped me get back up. Everything went well. I’m well-satisfied.

I accidentally pushed the button when I was cleaning my kitchen. Immediately, the girl answered and I apologized and she said that was okay and it was all over within a matter of five seconds. It works fine on that occasion. It's a nice thing to have and I'm glad I have it.

I had Philips a while back and I liked them. But I canceled to go with someone else. Then, it was $90 a month, so I went back to Philips. I've used my button a couple of times and Philips' reps are alert, they come quickly, and if there's anything wrong, they let you know. The last time I used the device was when I went to reach for something behind my desk and the desk moved and I went down and broke my collarbone. I hit my button and they called me immediately to find out if I had fallen because I wasn't near the machine. Then, the fire department came immediately. All in all, I feel a lot better that I have Philips and their price is right. So, I'm quite happy with them.

I had fallen and wasn't moving around too well. My daughter-in-law ordered me the Lifeline and I had that ever since. I love it and I feel very secure with it. But I take it off when I go to bed at night because it bothers me. I put it on my nightstand then it's the first thing I put on in the morning. I've been overly satisfied with it.

Charles' wife has the Lifeline and it works wonderful. She accidentally hit it with her seatbelt and by the time she got home, there was an ambulance and a fire truck in their driveway. At any time that they needed it, they've never had trouble getting somebody out to help them. So I highly recommend it. I work with seniors as a caregiver for 11 years and I've had a couple different clients with it. I had one that would call about once a month and hit her button just to see if everything was working. They were always polite and relieved she was fine.

I feel more secure since having Philips Lifeline and so does my son as well as my granddaughter. When I started off with it, I didn’t like it because every time I moved the wrong way, it went off and people were knocking on my door. But now that I've got this one that I have to push if I fall, it's more comfortable and I like it. I know that I have it if I fall, I can push the button.

The Philips Lifeline works sometimes when I don't need it to. It's sensitive. But when I fell, that alerted them and the police came, helped me up and everything went well.

I'm 80 years old and I still do some custom carpentry work. I love my work and I work away from home a lot. I needed a medical alert device because sometimes I don't always have somebody with me. Philips Lifeline's price was right, so I thought I'd use it and I've been happy with it. Although I don't like things hanging around my neck, that's the way it works. When I accidentally nudge it, I usually get a call back within five minutes, seeing if there's a problem. It is always a good test, but then I'm wondering what they're calling me all about.

The device arrived. Setting it up was a breeze. I hardly knew I was wearing it. I charged it when the warning light advised me to and had a nice chat with the pleasant lady who spoke to me from the device. I have had few other less taxing experiences in life.

There are other companies out there that say they're cheaper but their service is not as reliable as Philips. And you have to have three different devices for the shower, for the home and then another one if you went some place. It's not worth it. I've got one device with Philips Lifeline and it takes care of everything. Plus, a lot of them don’t have that extra feature where if you fall, it alerts them and that is very much needed. That has saved me several times.

They call me and say it's time to test the device. They tell me to push the button and they come on, and I tell them that we're just testing it. They always say it's fine. Having it gives me a little more secure feeling.

We started off with my husband using the pendant. One time, he heated up some soup in the saucepan in the kitchen and he forgot about it. So, the soup evaporated, the saucepan melted and our smoke detector started to make noise in our apartment. He was confused and thought that it was his Lifeline pendant. So, he pressed the button and a charming voice came on and said, “Do you need help?” He said, “No, I'm absolutely fine. Everything’s fine.” Whereupon, the person calling from Lifeline heard the smoke detector going off and called the fire brigade, which I thought was totally brilliant. After he died, I took it over and changed all the information to apply to me.

The device is only a safety measure and it's kinda expensive for something that we really mostly don't need. Also, I don't like the fact that it has to be charged. I keep seeing the model on television that says it doesn't have to be charged. I wish this one I have didn't have to be charged. I have had some trouble with that in the past one time and they changed it out for me. One time, it stayed on the charger for hours and hours and hours and didn't completely charge. It didn't say it was charged.

Philips Lifeline was good but I sent it back because it only covered me right here around my house. As far as the company's representatives, I couldn't ask for a better help. When I needed help, they got right busy with it.

The Philips Lifeline medical device has a nice quality but the only thing is that there are certain parts of the house where I couldn’t be heard. I have to go down the steps when the reps check to see how the device is. Otherwise, they can't hear me. If I'm down the basement, they can't hear me too. So, I've got to make sure when nobody's here that I'm in the area where Philips can pick me up. They only got the one plugged into the outlet and I have to go up too. If anything happened when I was upstairs, I'd be in trouble. I have a phone upstairs, which is a good thing. I fell in the tub and they couldn't pick me up. Still, Philips is a good device to have.

I'm comfortable with my mom having her Philips Lifeline device. She loves it. It's comfortable. She only takes it off when she takes a shower. I would highly recommend Philips. The representatives are very nice. If the button’s hit, they respond quickly.

I wear my Philips Lifeline every day and night. I feel better when I have it on. It’s fairly comfortable. I'm happy with it. It's overpriced though. I wish they would also put it on a chain instead of this thing they have it on. It's got a little cord around it with a cloth.

I'm pleased with my Philips Lifeline. I feel comfortable with it.

My wife accidentally pushed her Philips Lifeline a few times. They were nice and friendly. One time, she left it on the table. We went out to eat. The cat activated it. They called, nobody answered. Then they called the police. We had the lights off and they didn't know it. So they kicked the door in. But we fixed that. We got a hideaway key now in case it ever happens again. That way, they got a key to get in and they don't need to kick the door in. But besides that, it's working out fine. It's also nice to know what's gonna happen if I'm not around and if she's passed out.

I love my Philips Lifeline. I wear it every day. It's helped me a lot. I’ve used it many times. I also used that when my sister had surgery. We live in the country. She was walking out in the field and she fell. She wasn’t even supposed to be out walking yet. She was only two days post-op. She definitely couldn't get up and I couldn't help her up. So, I pushed the button for her and the ambulance came quickly for her. Their team has been very good and very polite. Like when my sister went down, they stayed with me with the call until help came. They've always done that. They've always stayed with me until help comes. I'm more than satisfied with Philips. I also recommended it to many people.

The only issue that I have with my Philips Lifeline is the cord. I wear it around my neck and it keeps stretching and stretching. I finally had to tie a little knot in the cord to loop it up to keep it from going so far down. But I've not had a problem at all. I broke my hip one time. When I fell, about the time I was ready to push the button, it came on and said, "You fell or someone fell." I said, "Yes, I have." So it made a terrible noise and it must have done something. I was right near it. The first responders were real quick. I have felt more at ease knowing this device is in my house.

I had a stroke. Having a Philips Lifeline makes a world of difference. You feel like there's somebody else there with you that can help you. It's a great thing. I fell once and they made a call for me. But there were times that there was a fall or an incident and it did not connect at all. Then, there were times that I would get a call and they were checking on me. And yet, I was sitting there safe and sound. So, like everything else, it's a little less than perfect. But it does the job and it gives me a great sense of security.

It's reasonably comfortable and it helps to alleviate my fears. But sometimes it gets in the way ‘cause it’s hanging down. I'm thankful that I haven't had to put it to use, but it's reassuring to know that I have the immediate possibility of assistance if I need it.

I was falling in the house all the time and I didn't know where to go. My husband was in a nursing home, and they recommended to me to get Philips Lifeline, and I did. I also recommended it to my friend. She got one, too. I have the wrist device. I just don't want anything hanging around my neck. Philips is the only one that had this. The only thing is the band is opening all the time. It's not staying closed. Other than that, I have fallen many times in the house and I have used it. The response team has been very good. They get ahold of my daughter and they said she'd be here shortly. They wanted to know if I needed any help. Once, I did. I said, "Well, there is a key." They found it by the door.

One time it went bad. It needed a new battery. When they sent it back, the cord wasn’t very good on it. It’s loose on one side, so it’s hard to manage. It’s hard to keep that around my neck and sleep with it. I don't like it that much. It's also very expensive, $63 a month. It's more money than I'd like to spend. But they are very observant and alert. They can tell when I'm getting up, when I go to bed or when I'm getting dressed.

I've used it once. I fell on the floor and couldn't get up. They called me. Asked if everything was all right and I said no. They called my son who was somewhere in the house. It was very helpful. They were also very polite and prompt.

Philips Lifeline was recommended to me. I have no trouble with my device. I did test it and the response was good.

I've had very good success with Philips Lifeline. I like it very much. I sleep upstairs and I’m legally blind. The unit is hooked up to my modem and it’s downstairs. Sometimes, I just take the button off at night when I go to bed and lay it right next to my table, which is right next to my bed. It has gone off once and they called the medics to come, which I didn’t need anything.

They've always been very polite and they call regularly once a month to see if everything's working right. I have fallen. But when I did, my son was here and was able to get me to the ER hospital. So I did not call them when I fell. But it's good to know that I can. I'm glad I have Philips Lifeline. I rely on it.

I always have it on. It's on my neck and it goes off all by itself if I fall. Then they ask if I need help. They also have numbers to call if they do and they also know how to let people in my house.

They used to test it quite often, but it hadn't been tested for quite a while. But this device gives me confidence because we're here by ourselves a lot. Our experience with it has been very good.

I ordered my Philips Lifeline directly through the company rather than get it through somebody here 'cause I found that I could get a little cheaper going straight to the company. I accidentally leaned on my sink the other night and it went off. I told the rep I'm washing dishes and that I accidentally hit it. I'm doing fine with it. I just had to get a new one. The battery went bad on it.

I wear the Philip Lifeline device around my neck and it’s lightweight. You never know it's there unless you bump it. I bump it in my sleep sometimes then I have to tell the reps I’m alright. I never have to wait for them.

If I fall, Philips Lifeline will call and find out what happened. Lifeline's customer service was very good. The neighbor comes over because they put a partial telephone line. It hooks it into their home. As soon as I have fallen, within a little bit, the emergency squad came to see how I was doing. They came in a couple days ago. The rep came right in the door. He didn't go all the way because of the virus going on. But he took down the information and went back to the emergency squad. They were excellent. One time, I did fall and they had to take me to the hospital. All I had to do was make certain I was ready to go. They put me in the van and stayed there at the emergency room until the doctor said I was all right.

My Philips Lifeline medical device is doing the job. It hangs around my neck and I don't even know I got it on. The only time I realize I got with me is when I take it off and put it back on after I take a shower.

I had a bad fall and that was what prompted my family to say, “Get the Lifeline.” I wanna be reassured in case I have a problem and I'm by myself, then I could press the button, and somebody would be here to help me. Everything works fine with my Lifeline. I'm at the house. So, it's my companion. We pushed it by mistake. They called immediately. I had to tell them that it was somebody that pressed it by mistake.

I really like the Philips Lifeline device. I wouldn't be without it for nothing. After my husband died, my daughter wouldn’t let me stay here by myself. So she stayed here until I got the device. I wouldn't feel safe without it and I've never been without it since then. I’ve used the device maybe two times. I've got arthritis and my balance is bad. I was going to get the door, my foot slipped and my head hit the face in the floor and I cut a little place on the back of my head. I went to the hospital and they put three stitches in it. It was not serious. Most of the time, I told them to call my daughter and they did.

I've had the machine for many years. It's very good. When I lost control of my left side leg, therefore I could not stand, I had to hit the button. Philips Lifeline then sent out the fire, police, and emergency departments, so they came out quick. Also, Philips Lifeline was good about sending me the updated button. They had to come out once and give me another machine. But sometimes my lifeline machine works, sometimes it doesn't. I've been having a lot of internet problems. My phone is through the internet, therefore, it doesn't work. Also, they used to call and check me. They don't call and check on me since the COVID. One time, I was having a problem with them. My machine wasn't working. They told me they didn't get paid but they were. They didn’t seem to care. I had to contact them back. It took a while before they finally put my service back on.

I've had to use the Philips Lifeline device once and it works great. The reps asked if I need help and I told them my symptoms. The next thing I knew, an ambulance was here. I have the button on all the time. I take a shower with it and I’ve had to replace it once. I usually show people my bracelet and say that they should get one.

I have used the device several times by mistake and their response was good and prompt. With my handicap, I would be completely lost without it. However, the device was good until this last time. We had to get a new recorder. We have not been able to get what we had before. Before, I had a small pendant that I could wear during the day while I was at home. We have not been able to get that working again. So I am wearing my big recorder all the time. But I don't have any difficulty wearing it. I would have just preferred having the small unit at home. It doesn't weigh as much.

It has been a great experience with the Philips Lifeline medical device although I haven’t had to use it other than for doing the tests. They call and check to make sure that I'm okay and that the button works okay. Most of the time, the reps would tell me right away that the test was good or everything was okay and that they reset the machine that’s in the room. If I don't answer, then they’ll be knocking on the door. The only thing I have against Philips is if I go away from home, the button doesn't do me any good. I live right here close to the waterway and on the ocean. If I leave this house or the area in the yard, the button’s no good. Still, Philips has been fantastic.

This is a wonderful system. Got it thru my United Healthcare Dual Complete Plan, which I greatly appreciated. This system works great, and is right there to answer you very quickly. My system can only work in my house though. Wish that I could take it with me so that I could have extra security. Thanks.

It worked several times for me. Several weeks ago, it went off. I thought I was closer to my chair than I was. When I went to sit down, I was not in my chair, and I slid down to the floor. I hit my head on the middle part of my wheelchair and cut my head open and couldn't get up. So, the Philips Lifeline went off and my daughter heard it. She was on the other end of the house. She came in there and we had to call the EMS. I had to go to the hospital and get a CT scan until everything was negative. So it worked. They responded almost immediately. It's also very comfortable. I don't even know it's on it. I wear it in the shower and every place. I wish more people would have them. It's been a lifesaver for me. Last July, I fell and I broke my hip. But I was outside and it didn't go off then. That’s the only drawback I have. It's not on other than in the house.

Most of the reps are very helpful. They give me a wristband when I need one. They’re also good about knowing when to change the battery and the home unit. When I cracked a bone in my leg, I had to use my Philips Lifeline before I went to the hospital and they provided me with some help and assistance. I'm highly satisfied.

I feel safe with Philips Lifeline. I’ve used it accidentally four times and they responded immediately.

I really feel like I don't need it. I don't use it that much and it's a waste of time for me. I have been really sick. I have a feeding tube. It was really helpful but now it's no longer needed because I am improving. Thank you very much.

Took a long time to get the lifeline that worked with a mobile phone and they tried to talk me into one that used a landline, the equipment has problems sometimes when charging or goes off when I haven't pressed the button. I have told the representatives these issues and they just reset the unit and give me no information if I need a new unit or how to get one. The problem is not severe but can be aggravating to them and me, and it takes a few minutes for them to respond but they are professional.

I've used the device a few times and the response time was quick compared to where I live. My only thing is that my necklace is hard to adjust. If I shorten it, the little knobs are on the back of my neck, which is a problem because it's itchy.

I got a Philips Lifeline device for my safety. It was very easy to operate but sometimes the buttons would be pushed accidentally on the necklace or the bracelet. If they were doing personal care and I rolled, the button would sometimes get pushed. My device was very old and they did not update it for me that was why I got rid of it. I just threw it away. I had problems with it and I couldn't get anywhere with anybody.

The service has been fine and they add security.

When I remember to press the button once a month, the reps are very helpful with the phone. They're very kind and courteous. They're really great people. It's working great. I would recommend this to anybody.

When we call, it's fine. I would tell others to go ahead and sign up for Philips Lifeline.

We've been lucky we haven't had to use the device. I have one that I wear on my neck. It's like wearing a necklace and I pretend it's not there. But if I need it, it’s there. We test it once a month and it's been fine with the reps. Sometimes it takes a little longer but it's answered by people here in our subdivision. They usually ask us if we need help. We say we're just testing and they say, “Okay. You're coming in loud and clear. Have a great day.”

When I took the device that you wear on your arm out of the box, it didn't have the middle piece to go in it. But we've never had a chance to do anything about it. Other than that, it's very convenient and easy to use when I went over it when it came. The device went off one time and someone came on. The rep was fine and professional. Philips is an outstanding company for years and years.

My original unit had a landline attached to it. This unit still has landline attached. Because I used to be able to hit my button and contact someone even to answer my phone. Two rings and I could answer my phone. Everything has been fine, except I don't know who they get to do these calls. There was a situation where my husband was outside on the ground. I was inside on the ground because I was trying to get to him. So I hit the button and the rep kept asking me all these questions. I told her to just send the fire department or an ambulance. I didn't know what was going on with my husband outside. We are both disabled. So we kind of share the alarm as it is.

I test my medical alert device each month to see if it's working and if it comes in clear in signal. The signal comes in clear and they respond pretty quick. It’s been good and helpful.

I wear the Philips Lifeline device on my neck and it feels fine. But the device doesn't respond as quickly as my other one did.

The device is very easy to use. When you press the button and they answer, they’re right there. They’re very excellent. They're very friendly as well.

I’m really getting tired of the calls that I get and the spam things that Philips Lifeline is ready to mail me. They’re calling and saying, “We have an offering to mail to you right now.” Also, the last guy who came to install something broke my sewing thing. He was all over the place, making sure that it reached as far as it should. At the time, we were doing a lot of crocheting, and I had a stand. He knocked that over for me. But that was the last time that they installed. They don't do that anymore. They just send you the kit. Luckily, I have caregivers that put things together for me.

I like the button. It's faster than 911 on my finger. We call and the ambulance and the firetruck come. It doesn’t take them long to get here when I mash that button up, which they told me not to do. Also, the reps are nice to us when we call.

Everything's going well with Philips Lifeline. I test my device every 3rd of the month and the response has been immediate. I wear it around my neck and it's been perfectly comfortable.

I call in once a month for the once-a-month check-in. I'm really glad that I have Lifeline because just in case something happened, I know I'm okay. I shower with it. It tucks in into my bra and it's fine. It doesn't show under my sweaters. It's comforting to know that there is something here that's available and that there is help right there.

I checked my device this morning and the response was very quick. I have the neck version and it's very comfortable for me to wear.

I have used my button in other people's houses. That certainly helped when my neighbor fell. I called the ambulance using Lifeline and we got a good response. The emergency people were here in a very short time. The device is always a worry 'cause it's very sensitive but it's okay.

I was satisfied with the Philips Lifeline. Last month, I fell and broke my hip and my wrist. They responded within a reasonable time.

The team has always tried to be helpful. I check my device every once in a while and they always answer. I know that I can access my device for help if I need it. It has been very good for me.

The quality of the Philips Lifeline is okay. However, it takes a little too long to get connected to somebody for help. Other people have said the same thing. But the people that come on have always been nice.

My Philips Lifeline really helps.

I'm a lot better now since using Philips Lifeline. If I'm sick, I can call them and tell them that I'm sick. They send me an ambulance.

Philips Lifeline will help you a lot and you'd be safe with them.

They used to call me to check to make sure it's working. But they don't do that anymore. I missed that and I wish they'd call. I'm supposed to call them, but I never remember to call in. The other problem I have is the fact that I'm tied to my phone system. If I have a problem with my phone line, then I don't have no coverage with Lifeline. So they don't know if anything happened to me and I have no way of getting ahold of them. I can't even call them because my phone doesn't work. I can't get ahold of then even with their regular numbers.

I had a fall a couple of weeks ago. I pushed my button and the ambulance was right here. Philips Lifeline saved me. If I need them, I always get the help. They're there when I need them. They’re a very good company and they do good work.

We’ve only had to use the team at Philips Lifeline when the device needed to be tested. They replied to the call and asked us what the problem was. We told them that it had to be tested and they told use we were coming in clear and to have a good day. The device hasn’t done very much but I have faith in it, if it is to be needed.

My wife's Philips Lifeline is working well. She wears the button around her neck and it's there when she needs it. We've made several tests and their team has responded instantly. I'm satisfied.

I wear my Philips Lifeline device all day because I feel safe with it. I have trouble walking that I'd be falling and my husband would be gone a lot of the time. I’d be alone. I don’t feel alone with it on. If there would be a fire or something, I know too that I just would have to press the button. When I have used the Lifeline and waiting for the calls from there to ask if I need help, the customer service was very professional. They were very nice.

The help button gives me reassurance that it’s here if help is needed. The providers and family are reassured as well that I have something to assist me with. I test the button every once in a while and I’ve had no issues. I’m satisfied with the service of Philips Lifeline.

Since using Philips Lifeline, I feel safer. They care about you. When you press the button, they call you right away.

I was falling, and sometimes I get out of breath. It was during the day. At night, sometimes, I get the coughing and it kind of scares me too, when I'm asleep. I got the Lifeline. Before, I was going back and forth in the hospital and one time, I fell over there in Bellevue and I pushed the Lifeline. I didn't want to push it because I was scared they'd go take me to the hospital. But they told me, "Don't do that. Next time, push it 'cause they come and get you up. If there is nothing wrong with you, they won't take you to the hospital.”

I'd like to see if my Medical Alert device could be shorter. When it's longer, it gets in the way. Other than that, it works okay and whenever I'd test the button, they'd always come through.

I was sick, and I needed the Lifeline. I feel very secure with it. I had to use it a month ago when I fell. I passed out and I had a concussion and I had blood on my brain. My face is all bruised up, and I had stitches on my head. When I pushed the button, someone was out here very fast. The best experience was when I needed it, I was able to use it and then get help to get to the hospital.

My experience with Philips has been okay. I was going to call them to have them come out and put a new string on it because mine is not moving too well. I need a new cord on it because it's hard to adjust for me now. The people that I have had have been very good. I've had a man to fix my device one time and put batteries in it. Whenever I've called, they've always been extremely polite and helpful.

I've had Philips for a long time and I feel confident with it. I used it a few times and the response was immediate. The office called me up right away.

I'm enjoying the device I use to call for help. It’s comfortable. I also test it when they tell me to and so far, the response has been swift.

We're very pleased with Philips Lifeline. I had it for my mother and when she passed, I continued to keep it for myself. I’ve had this for 20 years. The necklace was uncomfortable for me but I wear the bracelet all the time. We’d be lost without it. You feel safe knowing you can get help at any time. Philips Lifeline is the top of the line. I’m 82 and when I fell in my house and I couldn’t get up, they called me. I pressed the button and the machine came on. I told them that I fell and needed help. They asked if they would send the police. I told them to call my friend who works at Oasis Nursing Home to come right down because he had the keys to the house. They did that. They asked if he was gonna go to me and he said he would be right here. So, Philips was very cooperative. My friend came right away so that helped me and got me up.

Philips has always been very cordial. I called them when I thought I had a problem. I had the police come here and we found out that it was me hallucinating it. They responded very well. They’ve been fine and it's very good to know that they're there.

I've had the Lifeline for almost 30 years and they’re very good to me. They take good care of me ‘cause they know how sick I can get. I have a lot of medical issues. I had a stroke 17 years ago and then I have severe tremors and seizures. However, there's a device on TV that shows I can use it outside and Lifeline has the same thing, but they won't allow MassHealth to pay for it. That's the only thing I don't like about Lifeline. I will have to pay for it and it’s too expensive. Because I can't afford to pay for it, I'm limited and I have severe problems. I can't even go out and do a walker. I’ve fallen on the ground and I had to wait for someone to come and help me.

Since I've used Philips Lifeline, I feel more safer with it. Their customer service representatives were really good as well.

The device is comfortable to wear. I carry it everywhere. I accidentally nudged it some time ago and the response was right away.

They were pretty quick to respond. The device is good for now. Everything's fine.

Everything's excellent with Philips Lifeline. Whenever I need it, they respond. They also respond when I don't need it, if I happen to lean against it. It's very comfortable to wear and I feel safer with it.

I live alone and I feel all the time safe with Lifeline. They call me and have me test the device once a month.

The times that my grandmother has had to use her Philips Lifeline and to call 911 with the device on her wrist, it has worked well. They have the paramedics here pretty quickly. We have the phone set up and everything seems to be working well. We called them one time because we wanted to see if there was a way we could set up an online account so that we could try to pay the bill online. The team was able to navigate our question and answer it. Unfortunately, the option that we were looking for didn't exist but we were able to find that out pretty quickly and clearly.

It’s been good with Philips Lifeline.

Everything is fine with Philips Lifeline and I have no complaints. I'm happy with everything. I wear the button on my neck all the time and the response time was good when I used it.

Since using Philips Lifeline, I've been comfortable getting up and walking when I can. Their team has been great. If people are in the condition that I’m in, the medical alert device is great. They don’t have to fear being alone.

The Philips Lifeline used to be a lot louder and now it's not. Also, it's only good if you are capable of pressing it. If you have fallen and can't press it, you're out of luck.

I wear the button around my neck and I don't even notice it. But I don’t know if it’s waterproof such as when I get in the shower. So, I haven't tried it. If I have a problem, I push the button and somebody comes on. The response is quick. I have a couple of people listed and if Philip Lifeline can’t get ahold of them, they call 911 right away. The only thing I don't like is they don't stay on the line till help gets here.

I have a lot of security since I’ve had Philips Lifeline. I'm not afraid of anything because I wear my button all the time around my neck. I used to have it around my wrist but I was allergic to it. The one around my neck is so much better. When I had to use Lifeline, it was a wonderful experience. Once the alarm went off, they came right away. But if I go out, I have to take it off because it doesn't work. But there’s always somebody around. If I need help, I'll just yell. Philips Lifeline has been great and I’ve told a couple of people about it. When I got on it, I was disabled so I only paid $7 every month. When I reached 65, Philips said I didn’t have to pay anymore. A lot of people are not disabled so if they get on it, they would have to pay the full price of $30 a month and a lot of them cannot afford it.

I’m very happy with Philips Lifeline. You have to test the equipment every so often. When that notice comes across, it’s time to test your lifeline to make sure it works. Whoever answers is always wonderful and helpful. The signal is always great. The only time the signal wasn't quite clear was when it was super humid and very hazy.

I’ve had Philips Lifeline for 20 years and it works for me.

Wearing my Philips Lifeline every day doesn't bother me at all. It's a really nice thing to have. I'm disabled and it makes me feel more at ease.

Evelyn, my aunt, got the Philips Lifeline device in case she actually had to be alone again or she falls and nobody is around. Everything is okay.

Philips Lifeline's team is very courteous. Anytime I've called to do a routine check, they've always answered very quickly and professionally. When I tell them I'm fine and I was just checking my unit, they always ask me whether I'm sure I'm okay before they hang up. I appreciate that as a lot of people probably would not confirm a second time that it was just a routine call. So far, I'm very satisfied with Philips Lifeline and I have recommended it to several people. Lately, a friend of mine purchased it for her husband because she has to work and he's at home by himself and he's getting to where he falls a lot.

I've had Philips Lifeline for at least 15 years so I've used it several different times over the years. It works well when I need it although it’s got moments where it's not so good. I live in such a large complex so sometimes, they don't find me right away. But typically, they get to me relatively quickly. They’ve hired a lot of people with different accents though. The point gets across but the communication is difficult at times. Still, my overall experience has been very good

My mother has had Philips Lifeline since my father passed away. When we call Philips, we're in a hurry and it's frustrating to get somebody whose English is not their first language. But, Philips is good at calling other family members to let them know what issue has happened.

I don't like things around my neck so I wear the Philips Lifeline medical alert device on my arm. I don’t want it to get wet if I’m washing my hands so I would take it off. I forgot that I took it off though. So it didn't help me a lot. But I used it a couple of times and then, they asked for it back.

The Philips Lifeline device gives me that security to know that if something does happen, I can always mash the button and get some help. Everything is great every time I need Philips. Sometimes, I hit the button by mistake and they're very cordial. They make sure that I'm okay. I assure them, they reset it and we’re ready to go again. The button is something that I have and I wear. So, I don't even think about it. If I wanted to take a bath, then I take it off. I’d rather have it on. It’s easy to wear and it’s no problem. It's very secure because they're very quick to come on when you mash the alert and it works like it said it will.

The couple of times I spoke with people at Philips Lifeline, they were very helpful, supportive and nice. They gave me all the information or assistance that I needed. I was quite satisfied. I continued the service because I got an Apple Watch. Because of my health condition, my main concern is falling and my Apple Watch senses falls and if necessary, alerts 911, which was my main concern.

I carried the Philips Lifeline device a little bit and then, I found that it didn’t reach far enough. So, I just leave it home and carry my phone. I was told that they gave me a longer range but I've got a good-sized property, which is about an acre and a half around the house and 15 acres up the street. If I'm anywhere from around the house, I'm afraid it wouldn't reach. Philips have me test it now and then and usually, I'm in the same room when I test it so I can hear the answers. I'm not sure if I would hear them if I was out. I haven't played with the device much but if I need it, I would be very glad to have it there. I use it on restraints so that I can carry it if I have to inside my clothes.

New Client (Feb.2021). Unit arrived on time: a few days later received a follow-up call from Service Rep Ms. **: she was Phenomenal ????, her demeanor, willingness to assist, answer questions, her humble personality making sure I was covered in each room, while assuring me how the system worked and would even call if I couldn't speak or be heard. She & Mr. **/ supervisor: emphasized their total commitment to serve/help each customer which made my day. My system is working allowing me to feel more protected as a Senior/ disabled in my home. Thank both of you, so much.

The fall technology failed when my dad fell out of bed. And it went off many times for no reason. I had to place the battery 4 times in 2 years and needed a new unit 2 times past year because the yellow light stayed on. When the button went off for no reason the call center called and we could not understand the person. They just left a phone number for me to call back. I had to listen to it 5 times because the person talked so fast. My elderly father could not understand the person at all. And the worst is the billing. I cancelled service on Nov. 12th. My credit card was billed again 11/25.

I have Philips Lifeline for when I fall. Everything has been fine. If I had a question, I'd call and they'd answer. I just gotta remember to put it on my neck and to wear it all the time. It's so big and kinda ugly. If it had a nice chain, I'd be very happy. But I'm just glad it's there because I can be a little trippy sometimes. If anybody asks, I just pass it along and tell them about Philips Lifeline.

I'm 91 years old and I have trouble getting around a little bit. I was in the hospital with congestive heart failure and they suggested I get a Philips Lifeline and that's when I took it out. I wear my button and every once in a while, I get it pushed accidentally. They call but I don't hear it and then the red lights and the police are at my door. That has happened a couple of times.

I live alone and I have a hard time walking so I keep my Philips Lifeline device around my neck all the time. It could be much lighter and I don't like wearing something all the time but it doesn't bother me that much. Also, my sense of security is at least 90% better since having it. Everybody ought to have one.

Philips Lifeline is there when I need it. My doctor advised me to get it. I used it not too long ago because I was having an asthma attack and they came out and made sure I was okay. Then it was reactivated. It just works for me.

My son wanted to make sure that somebody could hear me if I fell or whatever. The Philips Lifeline device is good but it's kind of long on my neck. So sometimes, at night, it makes my neck sore. My son will shorten it for me but it just seems to go right back. It goes off at times, but it’s manageable. They answer right away. I have slid out of bed a couple of times. If they have to call me, my son usually answers it for me right away and he'll just tell them that I'm back in bed. I’ve had Philips Lifeline now for three years and I've been happy with it. If I need to have somebody to help me, they’re there right away.

The Philips Lifeline device is a little awkward and heavy to be wearing around the neck all the time. It's too big and it's just sometimes uncomfortable. Other than that, the reps are fine when they check the system.

Having my Philips Lifeline makes me feel safe 'cause I live alone and I'm getting older. My device hangs on the lamp next to me where I sit all day. I don't go that far away from it. When I push the button to call and talk to somebody from Philips to check-in, the reps have always been very thoughtful.

My kids thought I should have a medical alert device after my knee surgeries. I had a device through my hospital and then they went out and Philips took it over. The only idea was this is not local and I don't know if I feel comfortable with that. I was used to having local, like the hospital, which is nearby that would pick up when they tested it or something. But I'm sure it would be fine if I had to use it. I've had a couple of times when I hit it and was outside doing some gardening or something. They would call or the neighbors would come over and ask if I'm okay and I'd say that I'm fine.

Philips Lifeline is wonderful to have. It was suggested to me because I have bad hips and I've had fallen a couple of times. I had to use it one time a while ago. I was having chest pain. Philips Lifeline's response was good.

I like the button, but it's only good around the house. Other than that, I feel safer with Philips Lifeline. I appreciate that they call once a month, usually around the beginning of the month, to see that they can hear me and that the device is working properly.

Humana referred me to Philips Lifeline and so far, things have been going well with me and them. With the device, I feel more secure that if I fall when I'm by myself or when my husband is at work, I have it.

My kids wanted me to have the device. I’m 92 years old. I was well up in the 80’s when I got it. It is just for their peace of mind. They're the ones who got Philips Lifeline. My husband passed away five years ago. Before that, I didn't need it. There was somebody always around. I asked how come they got one that doesn't work when you go away, and they said, “Because you’re never without your cell phone, mom. You can dial 911 just as easily.” I said, “You’re right.” That was the end of that. That was my only question when they got one that was only good here. It didn’t work one time, and they had to send me another one, and I had to return the one I had. That was all. I wear it and that’s it.

I have not had to use my Philips Lifeline but it would be fine if I have to. It helps them to know that I've got something I can get ahold of. I'm very satisfied with it.

A woman who worked for me told me that the woman whom she used to work for used Philips Lifeline and was happy. However, I haven't been happy at all. I use mine all the time. A couple of weeks ago, I was lying on the floor and I used my device to call and I got a response. However, I still hate the device as it has been charging now for 36 hours and the button is still blinking. I've called Philips four or five times now and the reps have told me that they're gonna send me another one. Right now, I don't know if I want them to do that. I'm so aggravated and I'm ready to rip everything apart. I wouldn't recommend this.

We got a medical alert device because we were falling a lot. He was, mostly, and if anything was to happen, we could get him to the hospital right quick if he needed to go. I thank Philips Lifeline very much for us having it. We have a good system here. We feel more independent in our house, but we don't have it outside the house.

I feel secure with my Philips Lifeline which my insurance company told me to get. I have it in case I need it 'cause I spend a lot of time by myself. When I test the device, their team responds in a minute. I'm satisfied with that timeframe. I'm never far from my Philips.

My friends talked me into getting a Philips Lifeline. The device is okay. It doesn't bother me.

So far, my experience with Philips has been very good. I have a lanyard that hangs around my neck. It's very accessible and easy to use. Their team answers almost immediately when I press my device. With it, I'm confident that I have a whole group to back me up if something happens. Their reps have been very professional and thorough. They have helped me out several times.

A rep of Philips Lifeline told me about their device and I thought things would get worked out. I went with them and things are not working out. My Philips Lifeline isn't very good as I can't wear it around my neck. I have so much trouble with my skin so I don't use it. I'm thinking of dropping it completely. I'm dissatisfied with it.

I wanted my mother to get a medical alert device and she's stubborn. She said I had to have one too so to make her get one, I got one too. When I recently got it, I had a very good interaction with the reps. I've used it several times when I fell outside and I couldn't get up. The response time was good until the last couple of times. It wasn't as good the last few times. The last time, I was trying to go down a grassy hillside and I fell down. I didn't even know that I pushed the button and he showed up about 20 minutes later. So I had gotten myself up.

My mother is elderly and we wanted to have some kinda system in case she fell down. So she’d be able to send off an alarm that people could help her. Since having the Philips Lifeline, we have a high sense of security. We have less fear and worry. She is pretty diligent about putting the alarm on when she goes outside, even though we don't let her go out for long. It's great. It's nice to have that comfort that if something was to happen to her, she could just push that button and she could get help. The device is a little bit big and cumbersome, but she only wears it when she goes outside.

I've had Philips Lifeline for several years and I feel more at peace with the service. If I knew something was happening, I could use it quickly. So, I haven't had any complaints. I haven't had to use it, which is good and I hope I don't, but I know I've got it if I do need it. I’ve got the button around the neck and it doesn't bother me. I'd rather have it around my neck than my wrist.

I’m in ill health so I decided to get a Philips Lifeline. I feel fine wearing my Philips Lifeline. However, it's annoying. I don't like something around my neck. But it's not the device, it's me. My experience with their reps has been good.

Philips Lifeline's team is pretty good. Their reps are attentive. Their emergency button is comfortable and I'm satisfied with it.

The reason I got my Philips Lifeline is I'm handicapped. I have knee problems. I had gotten stuck in the tub and couldn't get out of it for over 19 hours. That was when I decided I needed to get something. In fact, my daughter decided I had to have something in here with me. When I started looking at medical alert companies, I got a discount with Philips Lifeline because of Humana. My daughter is kinda impatient so she had gotten something else before quickly. She went that day that I got out of the tub and got something just to have something here. I told her I was gonna investigate and find out because she was paying way more money. She was paying $60-something but when I got Philips Lifeline it was $32.

I really enjoy Philips Lifeline. I wear it anytime I'm at home. Mine is 300 feet allowed. It is not the type that I can wear away from home. But it has saved my life twice. The first time, I was outside talking to my yardman. My cane caught in the grass and I fell back on my back. I was not hurt but I could not get up. My neighbor called 911. But when she called, the operator said that they were in our front yard and that I had called rescue so that worked.

The Philips Lifeline rep put the device together and we went through the whole testing of the device. There were times when I bumped it and it went off. They responded right away and I had to come over and tell them that it was an accident. I like it because I live alone and I know that if anything happens while I'm in the house, I have it available around my neck to press. I take it off at bed and put it right next to my bedstand. The quality is fine. I understand that sometimes when I'm brushing my teeth or something, that it swings back and forth, and that sets it off. So, I have to be very careful about that. I'm hoping that maybe they will plan a situation where I can use it outside of the home because I'm not always in the house. Sometimes I go out and I'm driving. So, if I was driving and I started to have chest pains or something, I would be able to use it there. Their rep said that as soon as they came about and develop that, he would let me know.

When I push my Philips Lifeline device, within a minute or two, somebody is there to respond. This would be good for people who need it.

Initially, we had a Philips Lifeline device for my dad. When he passed, we kept it and my mother started using it. We switched to the one where if she falls, it automatically calls. The only thing is when she falls in her bedroom which is where she has most of her falls, the device says, "We're not picking up. Move to another area." If you fall and hit your head, how are you going to move to another area? It's kind of worthless at that point.

A friend of mine who has a Philips Lifeline told me about it. I got one and I carry it with me all the time. Having my device has been a very good experience.