Lifeline Reviews

The other day, I was in the shower and I had pressed my Lifeline device. When they called, I couldn’t answer and they were here before I knew what was happening. My daughter ran down. I was in the shower, and I didn't even know it had gone off. They were here to take care of me. It was excellent care. They're exceptional. They were here for what they were supposed to be.

I live alone and my Lifeline is good. It’s not giving me any trouble.

My grandson didn't like the device I had so he bought a Lifeline for me. He liked this one and since he's smart at all this stuff, I went along with what he said. This was what he got his mother when she was living. He thought I needed it too. It's just the device is a lot heavier than the one I had before. It hangs down to almost my belly button so it’s inconvenient sometimes. It also slides all around and looks really tacky all the time. But I'm 93 years old so if it works at all, it does good.

I had a little fall and I damaged my hand and my daughter didn't like that. I was away from my phone. So, that was why I ordered the little button. One time, I was washing in my kitchen sink, and I ended up sitting on the floor and I couldn't get up. So, I pressed my button. They rang in. My daughter was shopping somewhere, and my granddaughter was off somewhere. The fire department showed up with the rescue truck and the fire engines. That worked great. I've accidentally pushed the button and they always come on, and they're always very polite. I'm satisfied with Lifeline, and I have recommended it.

I've enjoyed my Lifeline in the 15 years I've had it. It could be handy. My wife and I are getting older and we never know when we are going to need it. Two or three months ago, somebody called to check on it and verify things.

My Lifeline is always around my neck and anywhere I go, it’s right there with me. I do not take a shower with it. I used to, but I just take it out. I also do not sleep in it. One time, I pressed it during the night when I turned over. But I'm really happy with what I have. The machine alerts me when I need a new battery, and they send me a new one through the mail. I have used Lifeline a few times. One time, I kind of fell in the yard, and I called. Then one time, I almost fell but I called them and told them someone was here. Overall, they’re right there if I need them. All I got to do is push the button.

When we have a power outage, the Lifeline is out also. So that's a concern to me. And I've thought a bit about canceling it because of that. Because if I have a power outage, which we did here in Dallas for some time in February, it was totally useless. So Lifeline should have some kind of a backup battery system in case of an outage.

2003 was when my mother was with me in a manufactured home by herself, and Lifeline did a good job. The three times over the three years that she needed to get the button, they were always right there. My mother always had instant results. They were only 10 minutes away, and twice it happened when I was away out of town. And it happened the afternoon that I got home and they had been right there for us. So I was pleased with the service that we got. After she passed away, I decided a few years later that I wanted to get it for myself.

One time, I used Lifeline when I had to get the fire department out here. I also had a few times where I had an accident and hit it. I had to wait for them to come on and tell them that I was okay. But it's a good system and I would recommend it to anybody.

I am home all the time, but I didn't wear the Lifeline. I just have it hanging on the wall where I used to sit. If anything, just press the button. That's it. But I heard it's no longer free. I do not want to pay for it. It has been five years that I have it, but I didn't even use it. I receive just little money for the Social Security, so I try to cut a lot of things off. But it's better than having that break and it calls someone right away. I don't have to dial the phone and wait for them to answer, which is longer but that Lifeline helps if I have that.

The fire department came along with the ambulance. Christmas day, they took a while. But recently, they were quick.

Lifeline seems reliable and responsive. I've had to use it a couple of times and it works. I fell and I had to call and someone answered quickly, and everything was taken care of.

I've been with the medical alert for at least 20 years. I used it once 15 years ago. I was very surprised when I called it that one time. I thought that Lifeline would send somebody directly from their office. Instead, they called my cousin whose name is on in case something happens. She came, not somebody from Philips. That's the only thing that is not right. Because I'm paying for somebody to come directly. I want somebody to come from Philips, God forbid, if I need them. Not to call my cousin. Other than that, everything is fine.

Having the Lifeline is very convenient. I have it for over 10 years. Occasionally, I hit it accidentally. It comes on immediately. I feel much safer and it has been very efficient. Eddie has been very nice, accommodating and prompt. I hardly touched the button and I got somebody on the line. Some family members which live quite a ways away were pleased when I decided I better have it. I would highly recommend it to anybody.

Ordered, got my order confirmation. Never got the product. I do get emails about how do I like the service. I give up. Completely unreliable if they can't even complete an order. Moving on to alternatives rather than trying get them to actually ship (and charge me) for a product.

I ordered unit and was told it would be 6-8 weeks before I received it. Ordered it 6/4/21 and on 8/24/21 for the 2nd time I had to reach out to them and ask where is my unit??? It was backordered indefinitely and they did not reach out and let me know. Meanwhile I have an 84 year old father with dementia living alone since my mom passed on 5/28. On the 24th I ordered a different unit and was told it would ship the next day. It did not. On 8/31/21 my father fell in his bathroom and could not get up. I found him fairly quick because he wasn't answering my calls. I cancelled Lifeline immediately that day. Very poor customer service. On 9/3/21 I received a letter that detected on 8/28/21 they were not receiving a signal from our unit, was something wrong? Yes, we never received a unit!! Duh, get with it Lifeline!

I keep pressing this button when I'm not even aware of it. Philips Lifeline contacts me, and we get it all straightened out. At least, it's working.

I wear a device around my neck and then I have another one that's hooked up to the phone. I can press the device on my neck and Lifeline will call to ask if everything is okay and I'll tell them what's going on so they'll send someone right away or call the ambulance. It's a good thing, so I keep one on my neck. I like it. If you have serious issues with your health, Lifeline is the thing to get because someone will help you with that within a matter of minutes.

I fell about two months ago and broke my hip. I had to holler for my daughter, and she had to push the button for an ambulance. She said it took less than five minutes after she told Lifeline she needed an ambulance that they were here and then they took me to the hospital.

The Philips Lifeline device is great. At the least little thing, these things are so sensitive. They’ll contact you to see if you need some help. I like it a lot. I fell a few times and they contacted me. They were really quick. But then other times, I just didn’t like it. They didn't call too fast. You'd be waiting. But it's still pretty good either way. I would recommend all older and elderly or handicapped people to have one.

I feel good because I have Philips Lifeline. I pushed the button one time and their response time was good.

The service is fine and I'm satisfied with it. I didn't think I really needed it but I do think I need it because I do fall. I do stumble at times and I'm off balance a lot. It's good that you can talk to people on it and that you can call somebody and get somebody right away.

My Philips Lifeline works fine. I have had where I've accidentally hit my panic button when I was carrying something and almost dropped it, not any kind of emergency thing, but where it set it off as one. They’d responded even when it wasn't an emergency. I haven't had any difficulties with my Philips Lifeline. We had to do some reset at one time when my son was here, but it had all been resolved. I'd highly recommend them.

Our experience with Philips Lifeline has been great. My mother goes nowhere without it. She has set it off a few times and they have immediately called her back. It just makes you feel safe. They were pleasant too when they called.

I'm happy with my Philips Lifeline. A couple of times I messed up when I bumped into something and hit it and they called me right away. I told them that I'm fine, that I just happened to hit it. One time, my daughter called the emergency and the ambulance got here. They had a hard time getting me out of the house. But other than that, it was all right. I'm very satisfied.

They have a good product and they were fine anytime I've had to call. I had to get a new button a couple of years ago and they helped me install it.

The device works out fine. My kids let me live alone because I have it. Also, I appreciate it because the other device was costing me $70 a month. I found out I could get Philips Lifeline through my insurance, so I'm very happy. When I cut my leg and it was bleeding real bad, I had to call the EMS. The people at Philips were very kind and efficient.

They are friendly and helpful.

Philips Lifeline is nice to have. I’ve had it quite a while now. Their team is okay. Everything’s been just really nice as far as I'm concerned.

Philips Lifeline combined the devices for me and my wife to one instead of two. But every time you hit the button, when they come on, it's just for me. They just ask me if I'm all right and don’t even mention her. But they're the ones that did it with two buttons but one machine. Also, none of my buttons are working again and I can't test my equipment unless I hit the button on top. If I push the panic button on top, they're gonna answer. If I'm in another room or something, that doesn't do me any good. Other than that, Philips is the best. I've had them for over a year now and I've had no problems with it.

I use my medical alert device every day because I do walk with a cane and my kids are afraid I'll fall and I can't get up. When my caregiver's here, sometimes I just take it off and lay it aside. But I wouldn't go without it. I feel very secure with it. If an old person is living alone, they need something like Philips Lifeline.

It fits wonderful and it's a good gadget to have. I thank God for having Philips Lifeline.

They're very good about answering the call. I have little grandkids and they love to play with my button. I say, “Don't touch it.” and they say, “Why?” But then when I'm not paying attention, they push it.

I fell twice and got no response. Both of them were nasty falls and nothing happened with my device. I was next door when I fell and I was told that was why I didn’t get a response. The other time that I fell, they said it was the way I fell. I didn’t find that satisfactory. Also, having to tuck the device around my neck is sort of inconvenient but I always wear it.

I've fallen here in the house and Lifeline kicked on and it was fine. They got ahold of people. There were five people up here. By the time they got the ambulance, they already got here. My experience has been pretty good.

My daughter got Philips Lifeline for my husband. I did use it for him several times and it worked very well. I just pushed it and Philips Lifeline answered right away. They called my daughter and son and the ambulance. When my husband passed away, I told my daughter, “What do I do with this now?” She said, “You put it around your neck and you wear it, and I'll change it over to your name.” I’m 87 years old so it's a good thing. I'm very comfortable wearing it and I never take it off. I don't even take it off in the shower. It's part of what I wear every day and night and it's been working fine. I haven't had to use it but I call in and make sure it's working every month. I feel very good about it because I do a lot of yard work and even though I'm away from the phone, I still feel that if I had an emergency and I fell, I could still get help. I'm very happy with the service.

I appreciate when Philips Lifeline calls and check. They don't have to. But they call me once a month and see if I'm all right. I'm very satisfied with it.

I don't like Philips Lifeline because it's only good for in your house. You can't take it with you. Also, I wouldn't recommend it because it doesn't work anywhere in the house.

The reps were very cordial. I've had a couple that I didn't quite understand, who don’t talk very good English. But I have fallen a couple of times and help came right away. My device is working all right.

I had become very handicapped, and I have a caregiver. But to have a button to go around my neck for wherever I go has proven to be very helpful. I've had Philips Lifeline for years, and never had any trouble with it at all. And then, we moved and got the other device put in. And by that time, there was GPS associated with it, which delighted me. And then, everything went crazy administratively because we get these phone calls from Philips Lifeline that became harassing. And they would call and tell us to unplug things. There was no way I could unplug it. I was totally handicapped at the time. My caregiver wasn't available every single second. And then, they would notify all of our contacts, and then they would come over. It would disrupt us for two days to get it straightened out. And then, everything would go on.

I feel very safe having Lifeline because I live alone. It's quite a thing to have. I’m satisfied.

One time, the device quit working and it took a long time to get a new one. I was without a Lifeline for quite a while. We kept calling them and they said it would be here, it’ll be here but we waited way too long. But they sent it to me and I got it, so that’s fine.

I was planting flowers, then I stood up and didn't have anything to hang on to so I fell and injured my knee. I used the device and before I even got back in the house, I saw an ambulance coming down the street and they stopped at my house.

I had emergency situation at my house and I had to get in contact with my kids. Instead of me having do that, I pushed the button and Philips got in contact with my kids. At the same time, they had an ambulance come to me. They were fast. Every time I needed to push the button or when I pushed the button to test it, they contacted me fast.

The quality of the device was all right and I had it for about two years. But we got one of these Alexa devices and from anywhere I can dial 911. So I didn't need the Philips device anymore.

I did testing with customer service and they were real good about explaining everything. The quality seemed good. I was very satisfied. It was fine while I had it, but I needed something with more range than what it had so I changed. I needed something that if I fell, I could talk to them right there, wherever I was.

When one of the wheelchairs cut one of my veins, I pressed the little light on the device and the fire department came and took me to the hospital. It saved my life. I take it everywhere I go. Everything’s all right.

Having my Philips Lifeline is like hanging a fixture on the wall. It looks pretty for the first couple of days and then you don't even know it's there. I've used it once in the past five years that I've had it. I pushed the button when I had what I thought was a heart attack. Philips sent the paramedics and the fire department came. They took me to the hospital.

The customer service team was very prompt and got here soon and I didn't have any problems. The very nice young men helped me get up and they took me to the hospital. Thank goodness, I haven't had to use the alert lately. Overall, Philips Lifeline was handy and came as soon as I pushed the button. I would recommend them.

I got this device and I loved it. If I even hit my device, they answer it. One time, I bumped it when I was in the shower and I didn't hear, they sent an alert out. The police came about to tear my door down. They have been wonderful and fantastic.

I feel more secure having my Philips Lifeline device. I’m bad about falling and every time this happened, they would call me back and ask me if I needed help.

They're always very pleasant. The device works. The only thing is that it's easily set off. I wear the necklace, and it gets set off a lot more than it needs to by accident. But I have called them a couple of times for emergencies. Mostly my family members come out and the ambulance has come out a couple of times too. Lifeline is quick to respond and their people are really good. But sometimes, it takes a while for the phone call to go through. This might be because of my area. If I would live more in the city instead of the country, it would go through faster. Also, the device always blinks like the signal is lost.

Their reps were good when my device went off. It was a fine experience.

In any emergency, I could push the button, and they'll be able to help me. I feel a little bit more safe. I'm not worried so much because I have the device there. The man who came in here and put the device on was really good. He was a gentleman. He was really nice. The only thing I do not like about the device is that I cannot use it to go outside. If I'd be in the store and something happened to me, I cannot use the button.

We've had Philips Lifeline for years, and it's kind of like a fixture, but it's not doing any good. We really need to get rid of it. It's more immobilized. I need an outside device with me when I take walks and stuff like that. What good would it do to wear it in the house because it has only one station and it's on a little table that is just sitting beside the plug. That wouldn't do me any good. What if I fell in the basement? It's useless. I just haven't had time to replace it. I have a telephone that I take with me all the time that I could use in an emergency.

It’s wonderful knowing that I have my Philips Lifeline device with me in case I fall or something. I could get help. I live by myself. My daughter doesn't live that far from me, but I could get in touch with somebody to help me first, and then call her. I've tested my device and the people from Philips Lifeline came on right away. They’re always really nice.

I'm 88 and I've had Philips Lifeline for a long time. I live by myself and I wanted it for safety purposes. I walk with a cane or a walker and I have two replaced hips and a replaced shoulder and I'm scared I'll fall and be by myself and won't be able to get to a telephone. With my device, I feel like I'm by myself, but I have somebody here and all I got to do is push the button if I fall and somebody will come to me. I've talked to some of my friends and they've gone and got one because I say so. I had an excellent experience with the one that came and talked to me and showed me how to do. If I ever called and I got her voicemail, she always returned my calls to me. She has been very good to me.

I try to remember to test my Philips device every month, but it comes out to be every second or third month by the time I remember or look at my note. But when I do check it, I write it down and I tell them that I’m just checking. My experiences with any of them had been excellent. They're always very polite and answer immediately.

I feel more secure since using Philips Lifeline. Also, the agents have been great. If I move the wrong way and if it goes off, they always contact me to see if I'm okay. It's a good thing to have. My sister got it now 'cause I told her to ask her doctor about it.

Sarah has the Lifeline on 24 hours a day. I asked if she's ever tested it and she said no. I mentioned it to her daughter and she said that they haven't done it for quite a while. Overall, having it is an excellent idea.

I have this bad habit of hitting the device and not knowing how I hit it. But the reps are right back at me when I accidentally hit it and they reset me. I would tell others to get it.

I've needed my Philips device for other things and it saved my life because I couldn't breathe. I'm diabetic, so I've gotten down to low as 19. My arms, hands and everything were not working right and if I didn't have my device, I probably wouldn't be here. So, I'm really glad I have it. I wouldn't be without it. As far as Philips' response, it's great. They come back right away when you push the button.

I'm 86 and I have been falling down. I just pushed the Philips Lifeline button and people came. I got help in a couple of minutes. My medical alert device gives me security and I get help when I need it. So far, so good.

James fell while I was gone and the reps from Philips Lifeline called me when I was in the carwash. I told them that I would get there as soon as I could and for them to call the neighbor, and they did. So, I always feel like James is not gonna lay there unattended. Everybody's been very helpful. Sometimes, they wanna call 911 for me and I would tell them to give me a chance to try to get James up since he's not hurt but he's on the floor. Philips has always been willing to either stay on the line or let me call them back. James wears the button all the time except in the shower but that’s okay because I have to help him with that. So, I'm standing right there.

I talked to a guy a month ago and he told me that the medical alert device that I’ve got is outdated. I may as well throw it away and I need a new one. I haven’t used it for maybe about a year. I tried to get in touch with Philips Lifeline quite a few times and I did. I haven't needed the device but it’s a good idea to have something like that when you get older. I may get another one when I quit running around. The reps seem professional and courteous, and I’ve always been satisfied with Philips.

My mother-in-law had a radio type Philips medical device before. Now, she has the device that's very small and wears it all the time. So it's not uncomfortable for her. Recently the little red flashing light next to the emergency button on the device on the counter has been flashing. So one time, Philips reset it from wherever they were when I called and then another time, they just said they would send us another one.

Philips Lifeline is a good machine. Alert team is fabulous. They’re right there.

Philips Lifeline's customer service is pretty good, but they pronounce my name different once in a while. Other than that, I have no problems whatsoever.

Having her Philips Lifeline device, my mother is a lot safer. She knows to push the button if she has a fall or if anything happens. She checks the device every month just to make sure it's working. My mother's fine with everything the way it is.

I feel more secure now than I did before I got my Philips Lifeline device. It's a lifesaver to protect myself. The reps at Philips tell me to call every so often to check the device. They're always courteous and nice. When I call to check, sometimes it takes them a while before they answer the phone. But when they do, it's always nice. They’re good. I did use the device in an emergency but the help got here before the emergency people did.

I'm very satisfied with my Philips Lifeline. When I run it, they always are right there. The people were always polite. More than five years ago, my husband was having a heart attack and I pressed it. They came and they helped me out because I couldn't do anything for him. I use a wheelchair. That was closer to me than where the phone was too. So, that really helped me out a lot to save his life. They stayed on the line until somebody came too. Because they knew I was upset, they stayed with me the whole time.

My Philips device seems to be working fine. Once in a while, somebody will call and want me to check it. They want me to push the button and see how long before they called to check on me. It usually takes them about 30 seconds. As far as the device, I don't know if anything can be improved about it unless it would be a farther distance. I got a chicken house that's 125 feet from the house. I have to go out there daily to feed and water my chickens. The machine won't work that far away from the house. Other than that, it fits wonderful. I wear it on my neck.

Having my device makes me feel better knowing I can get help if needed. I don’t know it's there. I've also got along wonderfully with the agents. One time I tripped over a chair and fell out on a concrete porch. I cut my head and I was taking medicine and bleeding like the dickens. I went to my neighbors and they helped me. I punched my button and she called everybody.

We've been using Philips Lifeline for a long time and I'd recommend them. As far as customer service, you can’t beat it.

Philips Lifeline is good. We got it because of my mother's health.

The representatives from Philips are very pleasant. I really don't like the necklace thing around my neck, but it's all right. It doesn't hurt. I wear it anyway. My son thinks it's very nice that I wear it. I had to use it one time. I couldn't reach my son. I wanted to get in touch with him, and that was the only way I could think of to do it. I mashed the thing in, and they came on and somebody in the company called him. I never needed my device very much, but it was very reassuring when I did have it.

Both my husband and I got Philips Lifeline devices. I haven’t fallen in here recently, but over the years, I have fallen about three times because I have fractured both ankles, and so I try to keep my device kinda close in case that something goes wrong like that. My husband doesn't wear his necklace though. I told him to put it on but it's hard to get him to. But it's not heavy. It’s very light. At times, the device comes on and it says to put it at another place in the house. After so long a time, it’s the same thing. It says something about the power. It’s not enough power or something and I didn't know what to do because I've tried it all over the house like this. Other than that, I feel like it's a good help.

I’ve been very happy with Philips Lifeline. I had one problem when I had to call and the service was great.

My Philips Lifeline does provide another layer of security knowing that if something was to occur, I could just push a button. When I have accidentally pushed a button, someone was immediately there on the line, which is really good. When you’re home by yourself, you know that you can reach out to someone, and they can talk with you and get help to you right away. That's the main security that I love about the system. I did have one situation where I did not even touch the button, and I heard someone else's conversation. I don’t know how that happened, and that may be something that they could look into because that was someone else's private matter. I know I didn't hit my button.

The reps call once a month and check the medical alert device. All I have to do is push the button and then, the phone rings and the rep would say that it is to check my alarm system. I would go into my bedroom where the device is and push the button. The rep would say that everything is fine and it’s working normal. It's a fine machine. It's nice to know that it is working in case I ever do need it.

My mother's Philips Lifeline does what it has to do. I make sure that she updates it monthly. She doesn't wear it every day. She does not like it on her wrist. She says it pinches. I also have the wrist one and the neck one. And I guess due to her age, she just doesn't wanna wear that. The agents from Philips Lifeline are absolutely wonderful. Mommy doesn't speak that much English, and they always send me somebody when she updates the device monthly. Somebody on the other line says, “Hi, Luisa. Do you need help?” in Spanish.

I usually have the medical alert device with me by my bed as well as when I sit next to my chair. I test it every month to make sure it's working okay. You press a button and then, the red light comes on. It tells you that you are being recognized that you're on the line. Then, somebody gets on the line and wants to know if you're okay. And you say that this is just a test. They ask if everything’s okay and I say yes. Philips Lifeline is a good company.

The reps were polite, helpful and nice. I got the device from Philips Lifeline where I got a push button, little thing you hang around your neck, and a machine that sits on the counter. I haven’t had to use it but it’s great. When I tested it, I hit the button and told Philips that I hit it. They said there was no problem. I'm doing good with the device and hopefully, I'll be able to use it in the future. If not, at least I know it's there and that'll give me some kind of security.

The little button that flashes when you're supposed to move has never quit but I've accidentally called Philips Lifeline about four times. Every time, they answer, so I let it flash. The last time, I picked my dog up to give him a hug and he stepped on the button. I accidentally mashed it. I had never had to mash it on purpose but every time, they could hear me and it works. But I bet I moved it 100 times before I decided just to let it quit. In some ways, the medical alert device makes me feel safer. I also keep my phone with me at all times so I can call 911 if necessary. But if something happened to my phone, the device will detect it. But if it doesn’t, I can yell or mash my little button.

My father is 85 and he’s got an enlarged prostrate which blocked him from peeing so he had to have the catheter put in. It kept getting crimped and needed to be cleaned. We had all kinds of problems and the next thing you know, he was in the emergency room twice. Once was to get the catheter put in. The second time, he got sepsis from the urinary tract infection and he we didn’t realize how sick he was because he had a catheter in. So, we had to take him to the emergency room. I pressed the life alert and the paramedics were here within 10 minutes. My father is better now. The Philips Lifeline medical alert device has been good. It's been helping him a lot and it is a lifesaver. If I need to call Philips, all I do is press a button and I talk to somebody. Or he presses this little thing around his neck and Philips will come and help him. They'd be here within 10 minutes and the cavalry would come. They are great.

The Philips Lifeline device is nice to have and it makes me feel safer. It's handy and it's not so cumbersome to run. I like it. Philips is a good service.

Have not had to use it yet, but set up was very easy and feel confident that will be good service when and if that time comes. It has a clear voice and am sure I will be ready to respond if or when it is needed.

I'm disabled and sometimes alone, so Philips Lifeline was more for peace of mind of my family. I've had some issues with it going off when I didn't press it. There's nothing like being awakened at 3:30 in the morning with the firemen standing by your bedside. They said, "Well, we knew it was either going to be a false alarm or maybe you couldn't breathe or something." But I said, "No. I'm fine." In fact, they've come twice. They came another time, came running through my door, and I was sitting here looking at them, and they were looking at me. "Nice for you to come visit." So I've had some false calls.

Philips Lifeline constantly informs us that the battery's going to be worn out and they send a new one. We take care of it, so the device is always working. My mother wears it around her neck and it doesn't interfere with much. A few times, she accidentally hit it on the floor and then the number was called and there was no emergency. However, the three times that my mother fell, the thing did not go off and that's my disappointment. It's supposed to go off. That's the whole purpose of having it. The price was very expensive too. In the AARP newsletter, it said that if you have AARP, you can get a reduction. I went to them and the price went way down, so I'm glad I did that.

My doctor suggested Philips Lifeline and it's been good. A couple of times though, it went off when I was in bed. I must have touched it somehow.

I feel comfortable with Philips Lifeline. It's good to know that I have someone to help me in case something goes wrong.

I like knowing that if something went wrong, somebody would know about it. I forget about my device though. One time, I didn't realize it fell off my neck and into the washing machine. When I took my clothes out, I found my device and then Philips Lifeline called me.

I have the device that goes around my neck, but I would rather prefer to have the watch on. Also, setting up the device is easy, but when they call me to have me check it, I noticed that it takes them so long to come on. It takes five minutes and I could be dead then. Still, I feel better that I have service.

I love my Philips Lifeline. I still got it because I'm still falling. It has helped but I fell outside. It was in the summer, about 100 degrees. I mashed the button, but I was outside and the reps couldn't hear me. So, they called mother. She was on the list and she lives next door. She came out the back door hollering and I told her, "Call an ambulance. Bring me something." And she came out with an umbrella. I would have died of heatstroke if she didn't do that. The reps are very nice. I mashed the device a couple of times, not meaning to. My cat stepped on it. She likes to walk across me. They ask and I tell them, "I'm sorry. It was an accident." And they said, "Don't worry about it. We're gonna reset this," and, "Glad you used it."

Philips Lifeline called the ambulance twice for me. One time, I was really sick and the other time, I fell. When I go down and hit the floor, the device goes off. Some lady comes on the phone and asks me if I'm okay. She talks really good. Pretty clear in my bedroom. The fire department comes first. That takes five minutes. And then the ambulance comes 5 or 10 minutes later. However, the device is only good for inside the house. If I put it on my porch, it’s no good. But I’ve been in the shower and it would go off accidentally, and they would come on. My husband feels better. That's the best part of it. I can walk out there by myself, but my husband is scared to death. The's why we got it. And if I fall, it’s good to have somebody on the other end who will help. I don't have to lay on the floor for hours. I’m happy with it.

My experience with Philips Lifeline has been really good. It's been a blessing to have. I'm handicapped and I use a walker to get around but I don't get around real well. I haven’t fallen in years, but that risk is always there. I know, if I fall, that I can get help. I'm not gonna lay on the floor for days. I had some problems with the little necklace going off when it shouldn't have, but they replaced the necklace and I haven't had any problems since. We also test it occasionally. They'll generally call me and ask me to push the button to make sure it's working properly.

The Philips Lifeline has worked for me a couple of times. They call every week and ask if any new occurrences are happening. Fortunately, I haven't had any new experiences, so they always seem to be glad to hear that. They're always very polite and nice. They never put you up against the wall.

I feel safer having the medical alert device. It has gone out a few times and Philips Lifeline has been nice.

Like I said the unit sits next to my desk. Seldom use it. Not sure if I need it since I use gps and email for needs. I live with my wife so this unit seems useless. Will probably will return it soon. My car has Onstar so if I am away from home I am secure! Fred **.

The Philips Lifeline device is a nice deal to have around. The reps helped me get it all set up and they're on it. I’ve never had to use the device but they get it in case I fall down. I got a necklace that I wear but I like to have a wrist band because I was sleeping one night and I got that button mashed somehow or another. I like having the device around here because when I accidentally pushed that button in my sleep, they had to go down here checking on me to make sure I was all right. They knocked on the door because I had just woken up.

The Philips Lifeline device worked really well when my husband used it. It was really handy when he had to have it on. We would definitely recommend it.

I got the button with the machine in the kitchen. It's a plug-in. It's fine dealing with the Philips Lifeline reps. They would call me and tell me that they’re gonna test. Then, they would call back and ask me if I need anything and I would tell them no. Then, over the machine, I would tell them no. Then, they would say that it was just a test. I could use the medical alert device every day if I had to.

I've had very good service from Philips Lifeline. I've got the device that I wear around my neck and it's comfortable. But sometimes it could get a little longer and when I'd be standing at the sink, it'd accidentally go off. It would be my fault though because I should have shortened the cord a little bit. Other than that, it works just fine and I always have it on. Last Friday, I wanted to mail a card, so I walked to the front of the building and I locked my door. When I came back, my neighbor was here and she was about to open up the door to see if I was laying on the floor. Apparently, my device went off and she had gotten a call from Philips Lifeline. So, I pressed the button after I got back into my apartment and told them what happened. They were really nice about it and their rep said he'd reset my thing. Then, I sat down on the chair and all of a sudden, there was a knock on the door and here were the two guys with the gurney.

It's a good little device. I feel a little bit more safe with it. When I have it around my neck, I could press it, call out, and know somebody will hear me. The response time depends on the day in the week and the time of the day. At max, it's between 5 and 10 minutes but it’s usually within 3 minutes. Without it, I wouldn't have anybody around to help me out until somebody came in and found me.

The customer service of Philips Lifeline is very good. They always do what I asked. I have positive feelings about the head office that calls me if there is a call needed.

I pressed the button of my Philips Lifeline last week and somebody answered. I told them I needed the ambulance, and 10 minutes later, there was one here. This is a good service.

I feel a little more secure since I've got Philips Lifeline. It's also comfortable.

My Philips Lifeline always worked when I needed it. I felt good and reassured when everything was shut down during the pandemic, I got a call saying that they were still going to be available if I needed help.

Philips Lifeline makes me feel safe. I know that if something happens to me, I can push that. It works perfectly. It is sitting out there where I always see if all the buttons are on and the light is on. The reps always are super.

I've had my Philips Lifeline for a long time. I can call when I need it and I can get through quickly. It’s good. Having it is safe. I recommend it to other people ‘cause it would get the people (the fire department) to the house quickly to respond to them.

Philips Lifeline is very worthwhile the money. I feel much better knowing I have it. I wear it when I'm going down in the basement or up in the attic and it's very comfortable.

I would recommend Philips Lifeline. I use the one around my wrist and I’m glad to have it. I feel more comfortable having something like Philips Lifeline in case I get sick. When I reach out, the reps get an ambulance and the fire department very quickly. I fall on the floor once in a while and I lose my balance. I have them call the fire department (because I'm in a senior citizen's apartment complex and they have a key to the building to get in), and they get me right up.

I’d recommend Philips Lifeline. It saved me a whole lot. It comes in handy. If I happen to fall, I could call the emergency place. When the reps call up to check, they are nice.

They responded fast when I've had to use my Philips Lifeline device. However, they used to call for the test but they don't anymore. I have to call them and check on it myself.

The service of Philips Lifeline is fine. It's working and I am very happy with everything. I turned over on it one day and the guys showed up from the fire department, but I said, "I'm fine," so they left. It's been wonderful. I'm so proud of it because I can go out to my mailbox. It's hard because I have a walker. Lots of times, my mail gets picked up by my neighbors. I can also go out on my patio with it. I'm satisfied with everything I have. I'm very blessed.

We appreciate Philips Lifeline because I feel safe and secure. I've used it a few times and the response time has been very quick. If I push it, somebody is here within 10 or 20 minutes.

I don't like my Philips Lifeline because there are little metal pieces and they irritate my skin. If I had my choice, I'd get rid of it. Otherwise, it doesn't bother anything. My family also feels it's a good thing.

I'm fine with my Philips Lifeline. It was offered by my insurance and I got it because it was free. I picked the one around the house because I am in the house most of the time. I have the necklace and it is good in the house itself. But I would also like something that I can wear outside that would cover me. I take my dog for a walk and I'm always afraid that something is going to happen. That aside, I love having my Lifeline because I live by myself. It really helps me feel more at ease. It happened to me before that I fell and I hurt my back. I ended up on the floor and couldn't move. It took me five hours to crawl to the phone. If I had the medical alert, I could have pressed that instead.

I've had my Philips Lifeline for a couple of years and though I haven't had to use it, it's okay.

I like my Philips Lifeline. I've had it for a long time and I feel more comfortable with it. When the rep sent me the first one, it didn't work. He sent me another one but it didn't work too. Finally, he sent me another one and that is working perfect. The rep is patient and everybody tries help me.

Everything has been consistent and very on point. I haven't had any issues with Philips Lifeline and it's been very good for Michael, my husband. The device is very convenient and it’s waterproof. Everyone seems concerned whenever he calls to do his testing, which he does every month. He presses it and then, Lifeline calls and asks him if he needs help. He would recommend it for anyone who has any falling and seizure issues. I want to thank Philips Lifeline so much for the device as we have been on this journey of recovery for the last 13 years.

Philips Lifeline is a lifesaver 'cause I’m by myself. I love it. It's so attached to me now. I will never go without it. The comfort is good 'cause it's around my neck. It's just like a necklace. I told my sister how to go about getting one.

The Philips Lifeline is good to have. It makes me feel safe. It feels comfortable too.

I helped hook the device up for my mother and it was very easy. She had used it twice, once by accident. She had chest pain and we had to get the paramedics come check her out, make sure she was okay. Everything turned out to be okay. Another time, her sugar had went up really high and I didn't know what to do. So, I called them and they helped me to figure out whether or not we needed to go to the ER. They gave me some suggestions on what to do to get it down. We were able to get it down and didn't have to go to the hospital.

Philips Lifeline makes you feel like that you're not living alone even though you are. It is dependable except that one time when it got shut off. I didn't understand why. The guy that was in charge also didn't understand why it would’ve gotten shut off. I got told that it was when they changed different people paying for it, they got the wrong message and somehow thought I was dead. I was surprised 'cause I assumed it was on and it wasn't. When I use the device, they say, “We'd be with you,” right off. But it'd be a little while before you connect with somebody. It always seems longer than it is. I did push it when I fell one time and had struck under my eye, swelled up the whole side of my face and got black in no time. I got a response right off.

Everything has been fine as far as the device is concerned. The service is prompt and always very courteous, and I feel comfortable with having that as a backup.

It's great to know that my Philips Lifeline is here, especially if I'm by myself because one time, I fell out the door and I had to lay there a little while until my husband got home. Their team's service has been good, too.

I haven't had any need to use the device but it's there just in case. The only thing is it would be nice to know if it's useful outside as well as indoors in the apartment.

My Philips Lifeline works well. I've accidentally set it off a couple of times and I got a response in a matter of seconds. I live alone, so having it gives me a feeling of security.

My wife's Philips lifeline device has been working good. When there was a false alarm, it worked. Also, there have been times she fell down and I went ahead and punched it and they got help here.

With Philips Lifeline, it is totally different from my previous provider in that there is no contact, one-on-one, in-person with a representative interaction. They could do more customer contact. I feel they're too far away. I have the company with a phone number and that's it. I've always felt confident that I could call but it takes too long to be connected. If I press my button, it takes too long for somebody to come on the line.

I like my Philips Lifeline very much. I feel a lot safer with it. I fall a lot and I find that with the device, it helps me when I can't get up. I press the button and there's always somebody there for me. I've fallen down a couple of times where I've had to push the button. Somebody came out and asked did I need help. I told them what I needed and within a matter of minutes, somebody came. That's one thing I like about it. Sometimes, I have a hard time understanding them because I'm partly deaf but they put that in my file so the person that comes out knows and they speak up. Between me and them, we always manage to work things out.

Philips Lifeline makes me feel good and I'm glad I got it. I can wear the device like a bracelet on the arm. I test the button every day and the response is very good. I had to use it only once when I had a little bit of fire in here, which was a couple of years ago, and Philips came out quickly. I was panicky at first and I got the policeman over here. I called him and he came, and he explained to me what to do about the Lifeline. I did it and everything was good. I'm very satisfied with it. I'd recommend whoever who doesn't have it that they should get one if they're able to. It’s a good service.

I often test the button once a month and the response is very quick so I like it. Everybody is very kind when they call. It's a great service to have when I actually need it. It makes me feel safe.

The reps are always nice. Get a Philips Lifeline if you need it.

My experience with Philips has been very great. They answer my call right away when I mash my button.

I have one leg, and my bathroom is far away from my bedroom so I have a commode on by the bedside. I was getting up to get onto it. I was trying for the wheelchair because I was going down. But I was trying to keep from going down and I went down anyway. And I was on the floor in the bedroom. The only thing I hurt was my knee because I was trying to get up on my own and I turned on my one knee. It hurts, to start with, so I hurt it more.

I got the Philips Lifeline for convenience. I can just wear it around my neck, put it on my chest, and I can walk out around the house. It's within a range of my residence. I've used it twice. And each time, it has been very helpful. I've had brain seizures. I used to work in physical therapy at the Memorial Hospital. But they thought, “Neil, you do good work. But if you have a seizure or something while you're working on a patient, it's going to be a problem.”

I wear the button around my neck all the time and I feel more secure with it. The representatives ask me if everything's going okay and if my Philips Lifeline is working and it is. I'd recommend it. It's a good product.

I used the device when I fell and the people were quick to respond. They're always there when I punch in to let them know that I'm checking on the equipment. Just having it on the hand is important. It's a good backup.

We just tested the device and the customer service was good. We have been using it for eight years or more now and it meets our needs.

The team at Philips is always very helpful. They want to do whatever they can to assist me. The device is awfully convenient and it’s a nice backup to have. I've fallen a couple of times in my house and I’ve used it and the fire department was coming to help me up. Overall, they’re a quality company.

Philips Lifeline was what I got when I first started in 2000 and I've never had a problem with it. They have always been right there. I have MS so I used to fall all the time. I just had that button and I kept it on my wheelchair so when I fall, it would right there. The Fire Department and an ambulance would come. The response time is quick. With the device, you have to be inside. I wish Philips had that one for outside too.

I like the idea of Philip Lifeline's services as well as the idea of its being close to the hospital. But I didn't like that it didn't cover my existence out in the street. The price was also high. Other than that, I have been very satisfied with the service. I experienced using the button several times and twice in the last year. I have diastolic heart failure and I was in trouble. When I pressed the button and was asked what happened, we were able to get an ambulance over here immediately. It was a matter of minutes so that was very good.

Philips Lifeline gives me confidence and I feel more comfortable with it. I can just push the button and contact somebody. It's been great. Customer service is nice to me too.

Philips Lifeline would be a help to me if I need it in case of an emergency and couldn't get help in the other way. If I use my regular phone, I should call them. But if I can't get to my phone, I can always use the Lifeline. Wearing the device is comfortable and I forget that I have it on. And when I test the device, the response is good. It takes a few minutes.

My telephone isn't a real landline because it's connected to the modem of Comcast. Apparently, it depends on the condition of the internet and so forth. But in general, it’s working. It's a new Philips that I just got recently. I wear my Lifeline device around the neck. It’s okay. The first device I got was many years ago. Originally, it wasn't called Philips. It was Lifeline that I had through the Merritt Hospital. It was 30 years ago. Then it became part of Philips. It’s the same devices as before when it was called Lifeline.

I've always been satisfied with everything. Philips Lifeline replaced my batteries when I needed. And I wear a bracelet. I couldn't get along without it. I was living alone for 13 years after my husband died, and I couldn't get anybody to stay with me for that price. My daughter was the one that put me on to the Philips Lifeline, so I got it right away. I always felt I had somebody with me. And it's a good thing to have. Best thing ever happened to me. I've been encouraging my friends that didn't have it and lived alone to get one. I would recommend it to anybody. Go for it.

Philips Lifeline is fantastic. If I fall and bang my head and someone can still get to me, that is worth anything. It’s wonderful to know that someone is gonna get you even though you're a little dopey. With Philips Lifeline, someone is going to hear you or see you.

Philips Lifeline was recommended to me by the people who are subcontracted to approve Medicaid, home and community-based services. I had a couple of falls and needed them to contact one of my emergency contacts to come over and assist me up off the floor. There were situations where I was able to just wait out the time frame that was involved, be it 30 minutes or whatever, and no injuries. Just emergency contacts. It worked perfectly fine. It did what it was supposed to do. And as long as that pendant was around my neck in my house, I could always get a contact to come over and give me a hand. And as long as it was waterproof, it was fine. Compared to newer ones, it was faster connecting through a responder, and louder too. One time somebody came in my back door, I hit it and it scared them away. I would recommend it especially for somebody who is older.