Lifeline

In any emergency, I could push the button, and they'll be able to help me. I feel a little bit more safe. I'm not worried so much because I have the device there. The man who came in here and put the device on was really good. He was a gentleman. He was really nice. The only thing I do not like about the device is that I cannot use it to go outside. If I'd be in the store and something happened to me, I cannot use the button.

We've had Philips Lifeline for years, and it's kind of like a fixture, but it's not doing any good. We really need to get rid of it. It's more immobilized. I need an outside device with me when I take walks and stuff like that. What good would it do to wear it in the house because it has only one station and it's on a little table that is just sitting beside the plug. That wouldn't do me any good. What if I fell in the basement? It's useless. I just haven't had time to replace it. I have a telephone that I take with me all the time that I could use in an emergency.

It’s wonderful knowing that I have my Philips Lifeline device with me in case I fall or something. I could get help. I live by myself. My daughter doesn't live that far from me, but I could get in touch with somebody to help me first, and then call her. I've tested my device and the people from Philips Lifeline came on right away. They’re always really nice.

I'm 88 and I've had Philips Lifeline for a long time. I live by myself and I wanted it for safety purposes. I walk with a cane or a walker and I have two replaced hips and a replaced shoulder and I'm scared I'll fall and be by myself and won't be able to get to a telephone. With my device, I feel like I'm by myself, but I have somebody here and all I got to do is push the button if I fall and somebody will come to me. I've talked to some of my friends and they've gone and got one because I say so. I had an excellent experience with the one that came and talked to me and showed me how to do. If I ever called and I got her voicemail, she always returned my calls to me. She has been very good to me.

I try to remember to test my Philips device every month, but it comes out to be every second or third month by the time I remember or look at my note. But when I do check it, I write it down and I tell them that I’m just checking. My experiences with any of them had been excellent. They're always very polite and answer immediately.

I feel more secure since using Philips Lifeline. Also, the agents have been great. If I move the wrong way and if it goes off, they always contact me to see if I'm okay. It's a good thing to have. My sister got it now 'cause I told her to ask her doctor about it.

Sarah has the Lifeline on 24 hours a day. I asked if she's ever tested it and she said no. I mentioned it to her daughter and she said that they haven't done it for quite a while. Overall, having it is an excellent idea.

I have this bad habit of hitting the device and not knowing how I hit it. But the reps are right back at me when I accidentally hit it and they reset me. I would tell others to get it.

I've needed my Philips device for other things and it saved my life because I couldn't breathe. I'm diabetic, so I've gotten down to low as 19. My arms, hands and everything were not working right and if I didn't have my device, I probably wouldn't be here. So, I'm really glad I have it. I wouldn't be without it. As far as Philips' response, it's great. They come back right away when you push the button.

James fell while I was gone and the reps from Philips Lifeline called me when I was in the carwash. I told them that I would get there as soon as I could and for them to call the neighbor, and they did. So, I always feel like James is not gonna lay there unattended. Everybody's been very helpful. Sometimes, they wanna call 911 for me and I would tell them to give me a chance to try to get James up since he's not hurt but he's on the floor. Philips has always been willing to either stay on the line or let me call them back. James wears the button all the time except in the shower but that’s okay because I have to help him with that. So, I'm standing right there.

I'm 86 and I have been falling down. I just pushed the Philips Lifeline button and people came. I got help in a couple of minutes. My medical alert device gives me security and I get help when I need it. So far, so good.

I talked to a guy a month ago and he told me that the medical alert device that I’ve got is outdated. I may as well throw it away and I need a new one. I haven’t used it for maybe about a year. I tried to get in touch with Philips Lifeline quite a few times and I did. I haven't needed the device but it’s a good idea to have something like that when you get older. I may get another one when I quit running around. The reps seem professional and courteous, and I’ve always been satisfied with Philips.

My mother-in-law had a radio type Philips medical device before. Now, she has the device that's very small and wears it all the time. So it's not uncomfortable for her. Recently the little red flashing light next to the emergency button on the device on the counter has been flashing. So one time, Philips reset it from wherever they were when I called and then another time, they just said they would send us another one.

Philips Lifeline is a good machine. Alert team is fabulous. They’re right there.

Philips Lifeline's customer service is pretty good, but they pronounce my name different once in a while. Other than that, I have no problems whatsoever.

Having her Philips Lifeline device, my mother is a lot safer. She knows to push the button if she has a fall or if anything happens. She checks the device every month just to make sure it's working. My mother's fine with everything the way it is.

I feel more secure now than I did before I got my Philips Lifeline device. It's a lifesaver to protect myself. The reps at Philips tell me to call every so often to check the device. They're always courteous and nice. When I call to check, sometimes it takes them a while before they answer the phone. But when they do, it's always nice. They’re good. I did use the device in an emergency but the help got here before the emergency people did.

I'm very satisfied with my Philips Lifeline. When I run it, they always are right there. The people were always polite. More than five years ago, my husband was having a heart attack and I pressed it. They came and they helped me out because I couldn't do anything for him. I use a wheelchair. That was closer to me than where the phone was too. So, that really helped me out a lot to save his life. They stayed on the line until somebody came too. Because they knew I was upset, they stayed with me the whole time.

My Philips device seems to be working fine. Once in a while, somebody will call and want me to check it. They want me to push the button and see how long before they called to check on me. It usually takes them about 30 seconds. As far as the device, I don't know if anything can be improved about it unless it would be a farther distance. I got a chicken house that's 125 feet from the house. I have to go out there daily to feed and water my chickens. The machine won't work that far away from the house. Other than that, it fits wonderful. I wear it on my neck.

We've been using Philips Lifeline for a long time and I'd recommend them. As far as customer service, you can’t beat it.

Having my device makes me feel better knowing I can get help if needed. I don’t know it's there. I've also got along wonderfully with the agents. One time I tripped over a chair and fell out on a concrete porch. I cut my head and I was taking medicine and bleeding like the dickens. I went to my neighbors and they helped me. I punched my button and she called everybody.

Philips Lifeline is good. We got it because of my mother's health.

The representatives from Philips are very pleasant. I really don't like the necklace thing around my neck, but it's all right. It doesn't hurt. I wear it anyway. My son thinks it's very nice that I wear it. I had to use it one time. I couldn't reach my son. I wanted to get in touch with him, and that was the only way I could think of to do it. I mashed the thing in, and they came on and somebody in the company called him. I never needed my device very much, but it was very reassuring when I did have it.

I’ve been very happy with Philips Lifeline. I had one problem when I had to call and the service was great.

Both my husband and I got Philips Lifeline devices. I haven’t fallen in here recently, but over the years, I have fallen about three times because I have fractured both ankles, and so I try to keep my device kinda close in case that something goes wrong like that. My husband doesn't wear his necklace though. I told him to put it on but it's hard to get him to. But it's not heavy. It’s very light. At times, the device comes on and it says to put it at another place in the house. After so long a time, it’s the same thing. It says something about the power. It’s not enough power or something and I didn't know what to do because I've tried it all over the house like this. Other than that, I feel like it's a good help.

The reps call once a month and check the medical alert device. All I have to do is push the button and then, the phone rings and the rep would say that it is to check my alarm system. I would go into my bedroom where the device is and push the button. The rep would say that everything is fine and it’s working normal. It's a fine machine. It's nice to know that it is working in case I ever do need it.

My Philips Lifeline does provide another layer of security knowing that if something was to occur, I could just push a button. When I have accidentally pushed a button, someone was immediately there on the line, which is really good. When you’re home by yourself, you know that you can reach out to someone, and they can talk with you and get help to you right away. That's the main security that I love about the system. I did have one situation where I did not even touch the button, and I heard someone else's conversation. I don’t know how that happened, and that may be something that they could look into because that was someone else's private matter. I know I didn't hit my button.

I usually have the medical alert device with me by my bed as well as when I sit next to my chair. I test it every month to make sure it's working okay. You press a button and then, the red light comes on. It tells you that you are being recognized that you're on the line. Then, somebody gets on the line and wants to know if you're okay. And you say that this is just a test. They ask if everything’s okay and I say yes. Philips Lifeline is a good company.

My mother's Philips Lifeline does what it has to do. I make sure that she updates it monthly. She doesn't wear it every day. She does not like it on her wrist. She says it pinches. I also have the wrist one and the neck one. And I guess due to her age, she just doesn't wanna wear that. The agents from Philips Lifeline are absolutely wonderful. Mommy doesn't speak that much English, and they always send me somebody when she updates the device monthly. Somebody on the other line says, “Hi, Luisa. Do you need help?” in Spanish.

The reps were polite, helpful and nice. I got the device from Philips Lifeline where I got a push button, little thing you hang around your neck, and a machine that sits on the counter. I haven’t had to use it but it’s great. When I tested it, I hit the button and told Philips that I hit it. They said there was no problem. I'm doing good with the device and hopefully, I'll be able to use it in the future. If not, at least I know it's there and that'll give me some kind of security.