Lifeline Reviews

I'm very satisfied with my Philips Lifeline. When I run it, they always are right there. The people were always polite. More than five years ago, my husband was having a heart attack and I pressed it. They came and they helped me out because I couldn't do anything for him. I use a wheelchair. That was closer to me than where the phone was too. So, that really helped me out a lot to save his life. They stayed on the line until somebody came too. Because they knew I was upset, they stayed with me the whole time.

My Philips device seems to be working fine. Once in a while, somebody will call and want me to check it. They want me to push the button and see how long before they called to check on me. It usually takes them about 30 seconds. As far as the device, I don't know if anything can be improved about it unless it would be a farther distance. I got a chicken house that's 125 feet from the house. I have to go out there daily to feed and water my chickens. The machine won't work that far away from the house. Other than that, it fits wonderful. I wear it on my neck.

Having my device makes me feel better knowing I can get help if needed. I don’t know it's there. I've also got along wonderfully with the agents. One time I tripped over a chair and fell out on a concrete porch. I cut my head and I was taking medicine and bleeding like the dickens. I went to my neighbors and they helped me. I punched my button and she called everybody.

We've been using Philips Lifeline for a long time and I'd recommend them. As far as customer service, you can’t beat it.

Philips Lifeline is good. We got it because of my mother's health.

The representatives from Philips are very pleasant. I really don't like the necklace thing around my neck, but it's all right. It doesn't hurt. I wear it anyway. My son thinks it's very nice that I wear it. I had to use it one time. I couldn't reach my son. I wanted to get in touch with him, and that was the only way I could think of to do it. I mashed the thing in, and they came on and somebody in the company called him. I never needed my device very much, but it was very reassuring when I did have it.

I’ve been very happy with Philips Lifeline. I had one problem when I had to call and the service was great.

Both my husband and I got Philips Lifeline devices. I haven’t fallen in here recently, but over the years, I have fallen about three times because I have fractured both ankles, and so I try to keep my device kinda close in case that something goes wrong like that. My husband doesn't wear his necklace though. I told him to put it on but it's hard to get him to. But it's not heavy. It’s very light. At times, the device comes on and it says to put it at another place in the house. After so long a time, it’s the same thing. It says something about the power. It’s not enough power or something and I didn't know what to do because I've tried it all over the house like this. Other than that, I feel like it's a good help.

The reps call once a month and check the medical alert device. All I have to do is push the button and then, the phone rings and the rep would say that it is to check my alarm system. I would go into my bedroom where the device is and push the button. The rep would say that everything is fine and it’s working normal. It's a fine machine. It's nice to know that it is working in case I ever do need it.

My Philips Lifeline does provide another layer of security knowing that if something was to occur, I could just push a button. When I have accidentally pushed a button, someone was immediately there on the line, which is really good. When you’re home by yourself, you know that you can reach out to someone, and they can talk with you and get help to you right away. That's the main security that I love about the system. I did have one situation where I did not even touch the button, and I heard someone else's conversation. I don’t know how that happened, and that may be something that they could look into because that was someone else's private matter. I know I didn't hit my button.

I usually have the medical alert device with me by my bed as well as when I sit next to my chair. I test it every month to make sure it's working okay. You press a button and then, the red light comes on. It tells you that you are being recognized that you're on the line. Then, somebody gets on the line and wants to know if you're okay. And you say that this is just a test. They ask if everything’s okay and I say yes. Philips Lifeline is a good company.

My mother's Philips Lifeline does what it has to do. I make sure that she updates it monthly. She doesn't wear it every day. She does not like it on her wrist. She says it pinches. I also have the wrist one and the neck one. And I guess due to her age, she just doesn't wanna wear that. The agents from Philips Lifeline are absolutely wonderful. Mommy doesn't speak that much English, and they always send me somebody when she updates the device monthly. Somebody on the other line says, “Hi, Luisa. Do you need help?” in Spanish.

The reps were polite, helpful and nice. I got the device from Philips Lifeline where I got a push button, little thing you hang around your neck, and a machine that sits on the counter. I haven’t had to use it but it’s great. When I tested it, I hit the button and told Philips that I hit it. They said there was no problem. I'm doing good with the device and hopefully, I'll be able to use it in the future. If not, at least I know it's there and that'll give me some kind of security.

The little button that flashes when you're supposed to move has never quit but I've accidentally called Philips Lifeline about four times. Every time, they answer, so I let it flash. The last time, I picked my dog up to give him a hug and he stepped on the button. I accidentally mashed it. I had never had to mash it on purpose but every time, they could hear me and it works. But I bet I moved it 100 times before I decided just to let it quit. In some ways, the medical alert device makes me feel safer. I also keep my phone with me at all times so I can call 911 if necessary. But if something happened to my phone, the device will detect it. But if it doesn’t, I can yell or mash my little button.

The Philips Lifeline device is nice to have and it makes me feel safer. It's handy and it's not so cumbersome to run. I like it. Philips is a good service.

My father is 85 and he’s got an enlarged prostrate which blocked him from peeing so he had to have the catheter put in. It kept getting crimped and needed to be cleaned. We had all kinds of problems and the next thing you know, he was in the emergency room twice. Once was to get the catheter put in. The second time, he got sepsis from the urinary tract infection and he we didn’t realize how sick he was because he had a catheter in. So, we had to take him to the emergency room. I pressed the life alert and the paramedics were here within 10 minutes. My father is better now. The Philips Lifeline medical alert device has been good. It's been helping him a lot and it is a lifesaver. If I need to call Philips, all I do is press a button and I talk to somebody. Or he presses this little thing around his neck and Philips will come and help him. They'd be here within 10 minutes and the cavalry would come. They are great.

Have not had to use it yet, but set up was very easy and feel confident that will be good service when and if that time comes. It has a clear voice and am sure I will be ready to respond if or when it is needed.

I'm disabled and sometimes alone, so Philips Lifeline was more for peace of mind of my family. I've had some issues with it going off when I didn't press it. There's nothing like being awakened at 3:30 in the morning with the firemen standing by your bedside. They said, "Well, we knew it was either going to be a false alarm or maybe you couldn't breathe or something." But I said, "No. I'm fine." In fact, they've come twice. They came another time, came running through my door, and I was sitting here looking at them, and they were looking at me. "Nice for you to come visit." So I've had some false calls.

Philips Lifeline constantly informs us that the battery's going to be worn out and they send a new one. We take care of it, so the device is always working. My mother wears it around her neck and it doesn't interfere with much. A few times, she accidentally hit it on the floor and then the number was called and there was no emergency. However, the three times that my mother fell, the thing did not go off and that's my disappointment. It's supposed to go off. That's the whole purpose of having it. The price was very expensive too. In the AARP newsletter, it said that if you have AARP, you can get a reduction. I went to them and the price went way down, so I'm glad I did that.

My doctor suggested Philips Lifeline and it's been good. A couple of times though, it went off when I was in bed. I must have touched it somehow.

I feel comfortable with Philips Lifeline. It's good to know that I have someone to help me in case something goes wrong.

I like knowing that if something went wrong, somebody would know about it. I forget about my device though. One time, I didn't realize it fell off my neck and into the washing machine. When I took my clothes out, I found my device and then Philips Lifeline called me.

I have the device that goes around my neck, but I would rather prefer to have the watch on. Also, setting up the device is easy, but when they call me to have me check it, I noticed that it takes them so long to come on. It takes five minutes and I could be dead then. Still, I feel better that I have service.

I love my Philips Lifeline. I still got it because I'm still falling. It has helped but I fell outside. It was in the summer, about 100 degrees. I mashed the button, but I was outside and the reps couldn't hear me. So, they called mother. She was on the list and she lives next door. She came out the back door hollering and I told her, "Call an ambulance. Bring me something." And she came out with an umbrella. I would have died of heatstroke if she didn't do that. The reps are very nice. I mashed the device a couple of times, not meaning to. My cat stepped on it. She likes to walk across me. They ask and I tell them, "I'm sorry. It was an accident." And they said, "Don't worry about it. We're gonna reset this," and, "Glad you used it."

Philips Lifeline called the ambulance twice for me. One time, I was really sick and the other time, I fell. When I go down and hit the floor, the device goes off. Some lady comes on the phone and asks me if I'm okay. She talks really good. Pretty clear in my bedroom. The fire department comes first. That takes five minutes. And then the ambulance comes 5 or 10 minutes later. However, the device is only good for inside the house. If I put it on my porch, it’s no good. But I’ve been in the shower and it would go off accidentally, and they would come on. My husband feels better. That's the best part of it. I can walk out there by myself, but my husband is scared to death. The's why we got it. And if I fall, it’s good to have somebody on the other end who will help. I don't have to lay on the floor for hours. I’m happy with it.

My experience with Philips Lifeline has been really good. It's been a blessing to have. I'm handicapped and I use a walker to get around but I don't get around real well. I haven’t fallen in years, but that risk is always there. I know, if I fall, that I can get help. I'm not gonna lay on the floor for days. I had some problems with the little necklace going off when it shouldn't have, but they replaced the necklace and I haven't had any problems since. We also test it occasionally. They'll generally call me and ask me to push the button to make sure it's working properly.

The Philips Lifeline has worked for me a couple of times. They call every week and ask if any new occurrences are happening. Fortunately, I haven't had any new experiences, so they always seem to be glad to hear that. They're always very polite and nice. They never put you up against the wall.

I feel safer having the medical alert device. It has gone out a few times and Philips Lifeline has been nice.

Like I said the unit sits next to my desk. Seldom use it. Not sure if I need it since I use gps and email for needs. I live with my wife so this unit seems useless. Will probably will return it soon. My car has Onstar so if I am away from home I am secure! Fred **.

The Philips Lifeline device is a nice deal to have around. The reps helped me get it all set up and they're on it. I’ve never had to use the device but they get it in case I fall down. I got a necklace that I wear but I like to have a wrist band because I was sleeping one night and I got that button mashed somehow or another. I like having the device around here because when I accidentally pushed that button in my sleep, they had to go down here checking on me to make sure I was all right. They knocked on the door because I had just woken up.

The Philips Lifeline device worked really well when my husband used it. It was really handy when he had to have it on. We would definitely recommend it.

I got the button with the machine in the kitchen. It's a plug-in. It's fine dealing with the Philips Lifeline reps. They would call me and tell me that they’re gonna test. Then, they would call back and ask me if I need anything and I would tell them no. Then, over the machine, I would tell them no. Then, they would say that it was just a test. I could use the medical alert device every day if I had to.

I've had very good service from Philips Lifeline. I've got the device that I wear around my neck and it's comfortable. But sometimes it could get a little longer and when I'd be standing at the sink, it'd accidentally go off. It would be my fault though because I should have shortened the cord a little bit. Other than that, it works just fine and I always have it on. Last Friday, I wanted to mail a card, so I walked to the front of the building and I locked my door. When I came back, my neighbor was here and she was about to open up the door to see if I was laying on the floor. Apparently, my device went off and she had gotten a call from Philips Lifeline. So, I pressed the button after I got back into my apartment and told them what happened. They were really nice about it and their rep said he'd reset my thing. Then, I sat down on the chair and all of a sudden, there was a knock on the door and here were the two guys with the gurney.

It's a good little device. I feel a little bit more safe with it. When I have it around my neck, I could press it, call out, and know somebody will hear me. The response time depends on the day in the week and the time of the day. At max, it's between 5 and 10 minutes but it’s usually within 3 minutes. Without it, I wouldn't have anybody around to help me out until somebody came in and found me.

The customer service of Philips Lifeline is very good. They always do what I asked. I have positive feelings about the head office that calls me if there is a call needed.

I pressed the button of my Philips Lifeline last week and somebody answered. I told them I needed the ambulance, and 10 minutes later, there was one here. This is a good service.

I feel a little more secure since I've got Philips Lifeline. It's also comfortable.

My Philips Lifeline always worked when I needed it. I felt good and reassured when everything was shut down during the pandemic, I got a call saying that they were still going to be available if I needed help.

Philips Lifeline makes me feel safe. I know that if something happens to me, I can push that. It works perfectly. It is sitting out there where I always see if all the buttons are on and the light is on. The reps always are super.

I've had my Philips Lifeline for a long time. I can call when I need it and I can get through quickly. It’s good. Having it is safe. I recommend it to other people ‘cause it would get the people (the fire department) to the house quickly to respond to them.

Philips Lifeline is very worthwhile the money. I feel much better knowing I have it. I wear it when I'm going down in the basement or up in the attic and it's very comfortable.

I’d recommend Philips Lifeline. It saved me a whole lot. It comes in handy. If I happen to fall, I could call the emergency place. When the reps call up to check, they are nice.

I would recommend Philips Lifeline. I use the one around my wrist and I’m glad to have it. I feel more comfortable having something like Philips Lifeline in case I get sick. When I reach out, the reps get an ambulance and the fire department very quickly. I fall on the floor once in a while and I lose my balance. I have them call the fire department (because I'm in a senior citizen's apartment complex and they have a key to the building to get in), and they get me right up.

They responded fast when I've had to use my Philips Lifeline device. However, they used to call for the test but they don't anymore. I have to call them and check on it myself.

The service of Philips Lifeline is fine. It's working and I am very happy with everything. I turned over on it one day and the guys showed up from the fire department, but I said, "I'm fine," so they left. It's been wonderful. I'm so proud of it because I can go out to my mailbox. It's hard because I have a walker. Lots of times, my mail gets picked up by my neighbors. I can also go out on my patio with it. I'm satisfied with everything I have. I'm very blessed.

We appreciate Philips Lifeline because I feel safe and secure. I've used it a few times and the response time has been very quick. If I push it, somebody is here within 10 or 20 minutes.

I don't like my Philips Lifeline because there are little metal pieces and they irritate my skin. If I had my choice, I'd get rid of it. Otherwise, it doesn't bother anything. My family also feels it's a good thing.

I'm fine with my Philips Lifeline. It was offered by my insurance and I got it because it was free. I picked the one around the house because I am in the house most of the time. I have the necklace and it is good in the house itself. But I would also like something that I can wear outside that would cover me. I take my dog for a walk and I'm always afraid that something is going to happen. That aside, I love having my Lifeline because I live by myself. It really helps me feel more at ease. It happened to me before that I fell and I hurt my back. I ended up on the floor and couldn't move. It took me five hours to crawl to the phone. If I had the medical alert, I could have pressed that instead.

I've had my Philips Lifeline for a couple of years and though I haven't had to use it, it's okay.

Everything has been consistent and very on point. I haven't had any issues with Philips Lifeline and it's been very good for Michael, my husband. The device is very convenient and it’s waterproof. Everyone seems concerned whenever he calls to do his testing, which he does every month. He presses it and then, Lifeline calls and asks him if he needs help. He would recommend it for anyone who has any falling and seizure issues. I want to thank Philips Lifeline so much for the device as we have been on this journey of recovery for the last 13 years.

I like my Philips Lifeline. I've had it for a long time and I feel more comfortable with it. When the rep sent me the first one, it didn't work. He sent me another one but it didn't work too. Finally, he sent me another one and that is working perfect. The rep is patient and everybody tries help me.

Philips Lifeline is a lifesaver 'cause I’m by myself. I love it. It's so attached to me now. I will never go without it. The comfort is good 'cause it's around my neck. It's just like a necklace. I told my sister how to go about getting one.

The Philips Lifeline is good to have. It makes me feel safe. It feels comfortable too.

Philips Lifeline makes you feel like that you're not living alone even though you are. It is dependable except that one time when it got shut off. I didn't understand why. The guy that was in charge also didn't understand why it would’ve gotten shut off. I got told that it was when they changed different people paying for it, they got the wrong message and somehow thought I was dead. I was surprised 'cause I assumed it was on and it wasn't. When I use the device, they say, “We'd be with you,” right off. But it'd be a little while before you connect with somebody. It always seems longer than it is. I did push it when I fell one time and had struck under my eye, swelled up the whole side of my face and got black in no time. I got a response right off.

I helped hook the device up for my mother and it was very easy. She had used it twice, once by accident. She had chest pain and we had to get the paramedics come check her out, make sure she was okay. Everything turned out to be okay. Another time, her sugar had went up really high and I didn't know what to do. So, I called them and they helped me to figure out whether or not we needed to go to the ER. They gave me some suggestions on what to do to get it down. We were able to get it down and didn't have to go to the hospital.

Everything has been fine as far as the device is concerned. The service is prompt and always very courteous, and I feel comfortable with having that as a backup.

It's great to know that my Philips Lifeline is here, especially if I'm by myself because one time, I fell out the door and I had to lay there a little while until my husband got home. Their team's service has been good, too.

My Philips Lifeline works well. I've accidentally set it off a couple of times and I got a response in a matter of seconds. I live alone, so having it gives me a feeling of security.

I haven't had any need to use the device but it's there just in case. The only thing is it would be nice to know if it's useful outside as well as indoors in the apartment.

My wife's Philips lifeline device has been working good. When there was a false alarm, it worked. Also, there have been times she fell down and I went ahead and punched it and they got help here.

With Philips Lifeline, it is totally different from my previous provider in that there is no contact, one-on-one, in-person with a representative interaction. They could do more customer contact. I feel they're too far away. I have the company with a phone number and that's it. I've always felt confident that I could call but it takes too long to be connected. If I press my button, it takes too long for somebody to come on the line.

I like my Philips Lifeline very much. I feel a lot safer with it. I fall a lot and I find that with the device, it helps me when I can't get up. I press the button and there's always somebody there for me. I've fallen down a couple of times where I've had to push the button. Somebody came out and asked did I need help. I told them what I needed and within a matter of minutes, somebody came. That's one thing I like about it. Sometimes, I have a hard time understanding them because I'm partly deaf but they put that in my file so the person that comes out knows and they speak up. Between me and them, we always manage to work things out.

Philips Lifeline makes me feel good and I'm glad I got it. I can wear the device like a bracelet on the arm. I test the button every day and the response is very good. I had to use it only once when I had a little bit of fire in here, which was a couple of years ago, and Philips came out quickly. I was panicky at first and I got the policeman over here. I called him and he came, and he explained to me what to do about the Lifeline. I did it and everything was good. I'm very satisfied with it. I'd recommend whoever who doesn't have it that they should get one if they're able to. It’s a good service.

I often test the button once a month and the response is very quick so I like it. Everybody is very kind when they call. It's a great service to have when I actually need it. It makes me feel safe.

The reps are always nice. Get a Philips Lifeline if you need it.

My experience with Philips has been very great. They answer my call right away when I mash my button.

I have one leg, and my bathroom is far away from my bedroom so I have a commode on by the bedside. I was getting up to get onto it. I was trying for the wheelchair because I was going down. But I was trying to keep from going down and I went down anyway. And I was on the floor in the bedroom. The only thing I hurt was my knee because I was trying to get up on my own and I turned on my one knee. It hurts, to start with, so I hurt it more.

I got the Philips Lifeline for convenience. I can just wear it around my neck, put it on my chest, and I can walk out around the house. It's within a range of my residence. I've used it twice. And each time, it has been very helpful. I've had brain seizures. I used to work in physical therapy at the Memorial Hospital. But they thought, “Neil, you do good work. But if you have a seizure or something while you're working on a patient, it's going to be a problem.”

I wear the button around my neck all the time and I feel more secure with it. The representatives ask me if everything's going okay and if my Philips Lifeline is working and it is. I'd recommend it. It's a good product.

I used the device when I fell and the people were quick to respond. They're always there when I punch in to let them know that I'm checking on the equipment. Just having it on the hand is important. It's a good backup.

We just tested the device and the customer service was good. We have been using it for eight years or more now and it meets our needs.

The team at Philips is always very helpful. They want to do whatever they can to assist me. The device is awfully convenient and it’s a nice backup to have. I've fallen a couple of times in my house and I’ve used it and the fire department was coming to help me up. Overall, they’re a quality company.

Philips Lifeline was what I got when I first started in 2000 and I've never had a problem with it. They have always been right there. I have MS so I used to fall all the time. I just had that button and I kept it on my wheelchair so when I fall, it would right there. The Fire Department and an ambulance would come. The response time is quick. With the device, you have to be inside. I wish Philips had that one for outside too.

I like the idea of Philip Lifeline's services as well as the idea of its being close to the hospital. But I didn't like that it didn't cover my existence out in the street. The price was also high. Other than that, I have been very satisfied with the service. I experienced using the button several times and twice in the last year. I have diastolic heart failure and I was in trouble. When I pressed the button and was asked what happened, we were able to get an ambulance over here immediately. It was a matter of minutes so that was very good.

Philips Lifeline gives me confidence and I feel more comfortable with it. I can just push the button and contact somebody. It's been great. Customer service is nice to me too.

Philips Lifeline would be a help to me if I need it in case of an emergency and couldn't get help in the other way. If I use my regular phone, I should call them. But if I can't get to my phone, I can always use the Lifeline. Wearing the device is comfortable and I forget that I have it on. And when I test the device, the response is good. It takes a few minutes.

I've always been satisfied with everything. Philips Lifeline replaced my batteries when I needed. And I wear a bracelet. I couldn't get along without it. I was living alone for 13 years after my husband died, and I couldn't get anybody to stay with me for that price. My daughter was the one that put me on to the Philips Lifeline, so I got it right away. I always felt I had somebody with me. And it's a good thing to have. Best thing ever happened to me. I've been encouraging my friends that didn't have it and lived alone to get one. I would recommend it to anybody. Go for it.

My telephone isn't a real landline because it's connected to the modem of Comcast. Apparently, it depends on the condition of the internet and so forth. But in general, it’s working. It's a new Philips that I just got recently. I wear my Lifeline device around the neck. It’s okay. The first device I got was many years ago. Originally, it wasn't called Philips. It was Lifeline that I had through the Merritt Hospital. It was 30 years ago. Then it became part of Philips. It’s the same devices as before when it was called Lifeline.

Philips Lifeline was recommended to me by the people who are subcontracted to approve Medicaid, home and community-based services. I had a couple of falls and needed them to contact one of my emergency contacts to come over and assist me up off the floor. There were situations where I was able to just wait out the time frame that was involved, be it 30 minutes or whatever, and no injuries. Just emergency contacts. It worked perfectly fine. It did what it was supposed to do. And as long as that pendant was around my neck in my house, I could always get a contact to come over and give me a hand. And as long as it was waterproof, it was fine. Compared to newer ones, it was faster connecting through a responder, and louder too. One time somebody came in my back door, I hit it and it scared them away. I would recommend it especially for somebody who is older.

Philips Lifeline is fantastic. If I fall and bang my head and someone can still get to me, that is worth anything. It’s wonderful to know that someone is gonna get you even though you're a little dopey. With Philips Lifeline, someone is going to hear you or see you.

Everything is going great. I got the one that social services paid for. But this one is better than the old one that they gave me. It's good. I would be up a creek without a paddle if I didn't have the Lifeline. Because one night, the electricity went out. There was nothing I could do, and Philips Lifeline were the only people that I could talk to. They said, “We'll check on you every half hour.” They did, and they were very nice. I wouldn’t feel secure to live in my home without the device. I even talked my parents into getting one. They live in North Carolina, my father is 92, and my mom is 90. I said, “Mom, you have to wear the Lifeline in order to use it.” She would leave it on the cabinet, and then fall. I was like, “You need a Lifeline now.” So, they got one.

The experience with Philips Lifeline has been good ever since I got it. It protects your life. Because when I call, the police is usually here in no time as well as the ambulance. The reps used to answer the questions nicely. It's just that I have not been calling since this virus has been out. I’ve been trying to take care of myself in this house. But I’ve been wearing the device because it’s safer for me.

We've been treated very good. There were a couple of times that the response time wasn’t very soon. We waited a long time. But it hasn't been recent that it took about five or six minutes for somebody to come on the line. Usually, it would ring right away and they would pick up. It takes two or three minutes. If nothing happens within the month, Philips Lifeline sends out a – it’s time to test your lifeline. And then we test it right away and we're good. The device is a necklace, and he wears it around his neck. Every once in a while, he would hit it on an accident. But that very rarely happens. We've had very good luck with the device that we have and I recommend it to anybody. Even if you're not handicapped, you should use one of those.

Philips Lifeline is fine if you’re in your personal home because it has a bigger space. But if you're in a small apartment and once you leave the apartment, the unit is sitting by your phone. So when you're outside the door of the apartment on the floor, you can't answer it. I had Philips Lifeline for years and I enjoyed it while I was in my home because I could hear it anywhere in my house. I was satisfied with it but when I was in the smaller apartment, I left out of the apartment and it wouldn't work for me. I fell one day right outside my apartment door. The unit was talking to me, but I couldn't talk to it because I couldn't open my apartment door. I live in a senior development apartment. So we go out for every meal and I'm out of my apartment more than I'm in. That's why I need an alert device to carry on my person that I can talk to no matter where I am.

Don had been in the hospital several summers. He had fallen. He's fallen because of low blood pressure that fluctuates. I'm here most of the time, but sometimes I'm not. The Home Health people who were here when he came home from the rehab thought the monitor would be a good idea. We got the Philips Lifeline and he wears it. He doesn't wear it when I'm here usually, but when I'm gone, he's pretty careful about wearing it. The only thing is Philips could tell us how to check whether the device needs new batteries before it does need a battery.

We’ve had the Philips Lifeline medical device for years even before I became Barbara’s primary caregiver. She has had two falls and broke both left and right hip. She was diagnosed with Parkinson's and she can't be alone. A caregiver is always with her but if we have to run downstairs and she has her Lifeline with her, it’s good to have if something happens. We don't have it on throughout the day. It’s just for a few minutes while we head downstairs or she isn't attended to but she doesn't seem to be bothered at all wearing it. Philips Lifeline is a great product to have. It gives you a sense of security and you feel safe.

I used the Philips Lifeline device once and it never went off. I fell outside a year ago but they told me I got up too fast. I'm 92 years old and I don't get up that fast. I hopped up because I was on the street. The last device that I had wasn't as big and this one goes off more often if I happened to bump it. I liked my other one better because it was skinnier and it worked out much better for me.

I feel secure with Philips Lifeline. All I gotta do is smash the button or if I fall and don’t respond, they’ll go ahead and send somebody over here. They've always reacted like I needed them and come quickly.

The Philips Lifeline is comfortable. I like that it gives me a sense of security. One time, I was taking a shower. I had varicose veins on my foot. Accidentally, there was a nail. I cut one of the veins and the blood was coming out and it was just spurting up and that was when I pressed the button.

When I fell down and I wasn't able to get up again, I hit the button and it wasn’t long when a policeman was here. They got the code to my door and they helped me get back up. Everything went well. I’m well-satisfied.

I accidentally pushed the button when I was cleaning my kitchen. Immediately, the girl answered and I apologized and she said that was okay and it was all over within a matter of five seconds. It works fine on that occasion. It's a nice thing to have and I'm glad I have it.

I had Philips a while back and I liked them. But I canceled to go with someone else. Then, it was $90 a month, so I went back to Philips. I've used my button a couple of times and Philips' reps are alert, they come quickly, and if there's anything wrong, they let you know. The last time I used the device was when I went to reach for something behind my desk and the desk moved and I went down and broke my collarbone. I hit my button and they called me immediately to find out if I had fallen because I wasn't near the machine. Then, the fire department came immediately. All in all, I feel a lot better that I have Philips and their price is right. So, I'm quite happy with them.

I had fallen and wasn't moving around too well. My daughter-in-law ordered me the Lifeline and I had that ever since. I love it and I feel very secure with it. But I take it off when I go to bed at night because it bothers me. I put it on my nightstand then it's the first thing I put on in the morning. I've been overly satisfied with it.

Charles' wife has the Lifeline and it works wonderful. She accidentally hit it with her seatbelt and by the time she got home, there was an ambulance and a fire truck in their driveway. At any time that they needed it, they've never had trouble getting somebody out to help them. So I highly recommend it. I work with seniors as a caregiver for 11 years and I've had a couple different clients with it. I had one that would call about once a month and hit her button just to see if everything was working. They were always polite and relieved she was fine.

I feel more secure since having Philips Lifeline and so does my son as well as my granddaughter. When I started off with it, I didn’t like it because every time I moved the wrong way, it went off and people were knocking on my door. But now that I've got this one that I have to push if I fall, it's more comfortable and I like it. I know that I have it if I fall, I can push the button.

I'm 80 years old and I still do some custom carpentry work. I love my work and I work away from home a lot. I needed a medical alert device because sometimes I don't always have somebody with me. Philips Lifeline's price was right, so I thought I'd use it and I've been happy with it. Although I don't like things hanging around my neck, that's the way it works. When I accidentally nudge it, I usually get a call back within five minutes, seeing if there's a problem. It is always a good test, but then I'm wondering what they're calling me all about.

The Philips Lifeline works sometimes when I don't need it to. It's sensitive. But when I fell, that alerted them and the police came, helped me up and everything went well.

The device arrived. Setting it up was a breeze. I hardly knew I was wearing it. I charged it when the warning light advised me to and had a nice chat with the pleasant lady who spoke to me from the device. I have had few other less taxing experiences in life.

There are other companies out there that say they're cheaper but their service is not as reliable as Philips. And you have to have three different devices for the shower, for the home and then another one if you went some place. It's not worth it. I've got one device with Philips Lifeline and it takes care of everything. Plus, a lot of them don’t have that extra feature where if you fall, it alerts them and that is very much needed. That has saved me several times.

They call me and say it's time to test the device. They tell me to push the button and they come on, and I tell them that we're just testing it. They always say it's fine. Having it gives me a little more secure feeling.

We started off with my husband using the pendant. One time, he heated up some soup in the saucepan in the kitchen and he forgot about it. So, the soup evaporated, the saucepan melted and our smoke detector started to make noise in our apartment. He was confused and thought that it was his Lifeline pendant. So, he pressed the button and a charming voice came on and said, “Do you need help?” He said, “No, I'm absolutely fine. Everything’s fine.” Whereupon, the person calling from Lifeline heard the smoke detector going off and called the fire brigade, which I thought was totally brilliant. After he died, I took it over and changed all the information to apply to me.

The device is only a safety measure and it's kinda expensive for something that we really mostly don't need. Also, I don't like the fact that it has to be charged. I keep seeing the model on television that says it doesn't have to be charged. I wish this one I have didn't have to be charged. I have had some trouble with that in the past one time and they changed it out for me. One time, it stayed on the charger for hours and hours and hours and didn't completely charge. It didn't say it was charged.

Philips Lifeline was good but I sent it back because it only covered me right here around my house. As far as the company's representatives, I couldn't ask for a better help. When I needed help, they got right busy with it.

The Philips Lifeline medical device has a nice quality but the only thing is that there are certain parts of the house where I couldn’t be heard. I have to go down the steps when the reps check to see how the device is. Otherwise, they can't hear me. If I'm down the basement, they can't hear me too. So, I've got to make sure when nobody's here that I'm in the area where Philips can pick me up. They only got the one plugged into the outlet and I have to go up too. If anything happened when I was upstairs, I'd be in trouble. I have a phone upstairs, which is a good thing. I fell in the tub and they couldn't pick me up. Still, Philips is a good device to have.

I'm comfortable with my mom having her Philips Lifeline device. She loves it. It's comfortable. She only takes it off when she takes a shower. I would highly recommend Philips. The representatives are very nice. If the button’s hit, they respond quickly.

I wear my Philips Lifeline every day and night. I feel better when I have it on. It’s fairly comfortable. I'm happy with it. It's overpriced though. I wish they would also put it on a chain instead of this thing they have it on. It's got a little cord around it with a cloth.

My wife accidentally pushed her Philips Lifeline a few times. They were nice and friendly. One time, she left it on the table. We went out to eat. The cat activated it. They called, nobody answered. Then they called the police. We had the lights off and they didn't know it. So they kicked the door in. But we fixed that. We got a hideaway key now in case it ever happens again. That way, they got a key to get in and they don't need to kick the door in. But besides that, it's working out fine. It's also nice to know what's gonna happen if I'm not around and if she's passed out.

I'm pleased with my Philips Lifeline. I feel comfortable with it.

The only issue that I have with my Philips Lifeline is the cord. I wear it around my neck and it keeps stretching and stretching. I finally had to tie a little knot in the cord to loop it up to keep it from going so far down. But I've not had a problem at all. I broke my hip one time. When I fell, about the time I was ready to push the button, it came on and said, "You fell or someone fell." I said, "Yes, I have." So it made a terrible noise and it must have done something. I was right near it. The first responders were real quick. I have felt more at ease knowing this device is in my house.

I love my Philips Lifeline. I wear it every day. It's helped me a lot. I’ve used it many times. I also used that when my sister had surgery. We live in the country. She was walking out in the field and she fell. She wasn’t even supposed to be out walking yet. She was only two days post-op. She definitely couldn't get up and I couldn't help her up. So, I pushed the button for her and the ambulance came quickly for her. Their team has been very good and very polite. Like when my sister went down, they stayed with me with the call until help came. They've always done that. They've always stayed with me until help comes. I'm more than satisfied with Philips. I also recommended it to many people.

I had a stroke. Having a Philips Lifeline makes a world of difference. You feel like there's somebody else there with you that can help you. It's a great thing. I fell once and they made a call for me. But there were times that there was a fall or an incident and it did not connect at all. Then, there were times that I would get a call and they were checking on me. And yet, I was sitting there safe and sound. So, like everything else, it's a little less than perfect. But it does the job and it gives me a great sense of security.

It's reasonably comfortable and it helps to alleviate my fears. But sometimes it gets in the way ‘cause it’s hanging down. I'm thankful that I haven't had to put it to use, but it's reassuring to know that I have the immediate possibility of assistance if I need it.

One time it went bad. It needed a new battery. When they sent it back, the cord wasn’t very good on it. It’s loose on one side, so it’s hard to manage. It’s hard to keep that around my neck and sleep with it. I don't like it that much. It's also very expensive, $63 a month. It's more money than I'd like to spend. But they are very observant and alert. They can tell when I'm getting up, when I go to bed or when I'm getting dressed.

I was falling in the house all the time and I didn't know where to go. My husband was in a nursing home, and they recommended to me to get Philips Lifeline, and I did. I also recommended it to my friend. She got one, too. I have the wrist device. I just don't want anything hanging around my neck. Philips is the only one that had this. The only thing is the band is opening all the time. It's not staying closed. Other than that, I have fallen many times in the house and I have used it. The response team has been very good. They get ahold of my daughter and they said she'd be here shortly. They wanted to know if I needed any help. Once, I did. I said, "Well, there is a key." They found it by the door.

Philips Lifeline was recommended to me. I have no trouble with my device. I did test it and the response was good.

I've used it once. I fell on the floor and couldn't get up. They called me. Asked if everything was all right and I said no. They called my son who was somewhere in the house. It was very helpful. They were also very polite and prompt.

I've had very good success with Philips Lifeline. I like it very much. I sleep upstairs and I’m legally blind. The unit is hooked up to my modem and it’s downstairs. Sometimes, I just take the button off at night when I go to bed and lay it right next to my table, which is right next to my bed. It has gone off once and they called the medics to come, which I didn’t need anything.

They've always been very polite and they call regularly once a month to see if everything's working right. I have fallen. But when I did, my son was here and was able to get me to the ER hospital. So I did not call them when I fell. But it's good to know that I can. I'm glad I have Philips Lifeline. I rely on it.

They used to test it quite often, but it hadn't been tested for quite a while. But this device gives me confidence because we're here by ourselves a lot. Our experience with it has been very good.

I always have it on. It's on my neck and it goes off all by itself if I fall. Then they ask if I need help. They also have numbers to call if they do and they also know how to let people in my house.

I ordered my Philips Lifeline directly through the company rather than get it through somebody here 'cause I found that I could get a little cheaper going straight to the company. I accidentally leaned on my sink the other night and it went off. I told the rep I'm washing dishes and that I accidentally hit it. I'm doing fine with it. I just had to get a new one. The battery went bad on it.

I wear the Philip Lifeline device around my neck and it’s lightweight. You never know it's there unless you bump it. I bump it in my sleep sometimes then I have to tell the reps I’m alright. I never have to wait for them.

My Philips Lifeline medical device is doing the job. It hangs around my neck and I don't even know I got it on. The only time I realize I got with me is when I take it off and put it back on after I take a shower.

If I fall, Philips Lifeline will call and find out what happened. Lifeline's customer service was very good. The neighbor comes over because they put a partial telephone line. It hooks it into their home. As soon as I have fallen, within a little bit, the emergency squad came to see how I was doing. They came in a couple days ago. The rep came right in the door. He didn't go all the way because of the virus going on. But he took down the information and went back to the emergency squad. They were excellent. One time, I did fall and they had to take me to the hospital. All I had to do was make certain I was ready to go. They put me in the van and stayed there at the emergency room until the doctor said I was all right.

I had a bad fall and that was what prompted my family to say, “Get the Lifeline.” I wanna be reassured in case I have a problem and I'm by myself, then I could press the button, and somebody would be here to help me. Everything works fine with my Lifeline. I'm at the house. So, it's my companion. We pushed it by mistake. They called immediately. I had to tell them that it was somebody that pressed it by mistake.

I really like the Philips Lifeline device. I wouldn't be without it for nothing. After my husband died, my daughter wouldn’t let me stay here by myself. So she stayed here until I got the device. I wouldn't feel safe without it and I've never been without it since then. I’ve used the device maybe two times. I've got arthritis and my balance is bad. I was going to get the door, my foot slipped and my head hit the face in the floor and I cut a little place on the back of my head. I went to the hospital and they put three stitches in it. It was not serious. Most of the time, I told them to call my daughter and they did.

I've had the machine for many years. It's very good. When I lost control of my left side leg, therefore I could not stand, I had to hit the button. Philips Lifeline then sent out the fire, police, and emergency departments, so they came out quick. Also, Philips Lifeline was good about sending me the updated button. They had to come out once and give me another machine. But sometimes my lifeline machine works, sometimes it doesn't. I've been having a lot of internet problems. My phone is through the internet, therefore, it doesn't work. Also, they used to call and check me. They don't call and check on me since the COVID. One time, I was having a problem with them. My machine wasn't working. They told me they didn't get paid but they were. They didn’t seem to care. I had to contact them back. It took a while before they finally put my service back on.

I've had to use the Philips Lifeline device once and it works great. The reps asked if I need help and I told them my symptoms. The next thing I knew, an ambulance was here. I have the button on all the time. I take a shower with it and I’ve had to replace it once. I usually show people my bracelet and say that they should get one.

I have used the device several times by mistake and their response was good and prompt. With my handicap, I would be completely lost without it. However, the device was good until this last time. We had to get a new recorder. We have not been able to get what we had before. Before, I had a small pendant that I could wear during the day while I was at home. We have not been able to get that working again. So I am wearing my big recorder all the time. But I don't have any difficulty wearing it. I would have just preferred having the small unit at home. It doesn't weigh as much.

It has been a great experience with the Philips Lifeline medical device although I haven’t had to use it other than for doing the tests. They call and check to make sure that I'm okay and that the button works okay. Most of the time, the reps would tell me right away that the test was good or everything was okay and that they reset the machine that’s in the room. If I don't answer, then they’ll be knocking on the door. The only thing I have against Philips is if I go away from home, the button doesn't do me any good. I live right here close to the waterway and on the ocean. If I leave this house or the area in the yard, the button’s no good. Still, Philips has been fantastic.

This is a wonderful system. Got it thru my United Healthcare Dual Complete Plan, which I greatly appreciated. This system works great, and is right there to answer you very quickly. My system can only work in my house though. Wish that I could take it with me so that I could have extra security. Thanks.

It worked several times for me. Several weeks ago, it went off. I thought I was closer to my chair than I was. When I went to sit down, I was not in my chair, and I slid down to the floor. I hit my head on the middle part of my wheelchair and cut my head open and couldn't get up. So, the Philips Lifeline went off and my daughter heard it. She was on the other end of the house. She came in there and we had to call the EMS. I had to go to the hospital and get a CT scan until everything was negative. So it worked. They responded almost immediately. It's also very comfortable. I don't even know it's on it. I wear it in the shower and every place. I wish more people would have them. It's been a lifesaver for me. Last July, I fell and I broke my hip. But I was outside and it didn't go off then. That’s the only drawback I have. It's not on other than in the house.

Most of the reps are very helpful. They give me a wristband when I need one. They’re also good about knowing when to change the battery and the home unit. When I cracked a bone in my leg, I had to use my Philips Lifeline before I went to the hospital and they provided me with some help and assistance. I'm highly satisfied.

I feel safe with Philips Lifeline. I’ve used it accidentally four times and they responded immediately.

I really feel like I don't need it. I don't use it that much and it's a waste of time for me. I have been really sick. I have a feeding tube. It was really helpful but now it's no longer needed because I am improving. Thank you very much.

Took a long time to get the lifeline that worked with a mobile phone and they tried to talk me into one that used a landline, the equipment has problems sometimes when charging or goes off when I haven't pressed the button. I have told the representatives these issues and they just reset the unit and give me no information if I need a new unit or how to get one. The problem is not severe but can be aggravating to them and me, and it takes a few minutes for them to respond but they are professional.

I've used the device a few times and the response time was quick compared to where I live. My only thing is that my necklace is hard to adjust. If I shorten it, the little knobs are on the back of my neck, which is a problem because it's itchy.

The service has been fine and they add security.

I got a Philips Lifeline device for my safety. It was very easy to operate but sometimes the buttons would be pushed accidentally on the necklace or the bracelet. If they were doing personal care and I rolled, the button would sometimes get pushed. My device was very old and they did not update it for me that was why I got rid of it. I just threw it away. I had problems with it and I couldn't get anywhere with anybody.

When I remember to press the button once a month, the reps are very helpful with the phone. They're very kind and courteous. They're really great people. It's working great. I would recommend this to anybody.

When we call, it's fine. I would tell others to go ahead and sign up for Philips Lifeline.

When I took the device that you wear on your arm out of the box, it didn't have the middle piece to go in it. But we've never had a chance to do anything about it. Other than that, it's very convenient and easy to use when I went over it when it came. The device went off one time and someone came on. The rep was fine and professional. Philips is an outstanding company for years and years.

We've been lucky we haven't had to use the device. I have one that I wear on my neck. It's like wearing a necklace and I pretend it's not there. But if I need it, it’s there. We test it once a month and it's been fine with the reps. Sometimes it takes a little longer but it's answered by people here in our subdivision. They usually ask us if we need help. We say we're just testing and they say, “Okay. You're coming in loud and clear. Have a great day.”

My original unit had a landline attached to it. This unit still has landline attached. Because I used to be able to hit my button and contact someone even to answer my phone. Two rings and I could answer my phone. Everything has been fine, except I don't know who they get to do these calls. There was a situation where my husband was outside on the ground. I was inside on the ground because I was trying to get to him. So I hit the button and the rep kept asking me all these questions. I told her to just send the fire department or an ambulance. I didn't know what was going on with my husband outside. We are both disabled. So we kind of share the alarm as it is.

I test my medical alert device each month to see if it's working and if it comes in clear in signal. The signal comes in clear and they respond pretty quick. It’s been good and helpful.

I wear the Philips Lifeline device on my neck and it feels fine. But the device doesn't respond as quickly as my other one did.

The device is very easy to use. When you press the button and they answer, they’re right there. They’re very excellent. They're very friendly as well.

I’m really getting tired of the calls that I get and the spam things that Philips Lifeline is ready to mail me. They’re calling and saying, “We have an offering to mail to you right now.” Also, the last guy who came to install something broke my sewing thing. He was all over the place, making sure that it reached as far as it should. At the time, we were doing a lot of crocheting, and I had a stand. He knocked that over for me. But that was the last time that they installed. They don't do that anymore. They just send you the kit. Luckily, I have caregivers that put things together for me.

I like the button. It's faster than 911 on my finger. We call and the ambulance and the firetruck come. It doesn’t take them long to get here when I mash that button up, which they told me not to do. Also, the reps are nice to us when we call.

Everything's going well with Philips Lifeline. I test my device every 3rd of the month and the response has been immediate. I wear it around my neck and it's been perfectly comfortable.

I call in once a month for the once-a-month check-in. I'm really glad that I have Lifeline because just in case something happened, I know I'm okay. I shower with it. It tucks in into my bra and it's fine. It doesn't show under my sweaters. It's comforting to know that there is something here that's available and that there is help right there.

I checked my device this morning and the response was very quick. I have the neck version and it's very comfortable for me to wear.

I have used my button in other people's houses. That certainly helped when my neighbor fell. I called the ambulance using Lifeline and we got a good response. The emergency people were here in a very short time. The device is always a worry 'cause it's very sensitive but it's okay.

The team has always tried to be helpful. I check my device every once in a while and they always answer. I know that I can access my device for help if I need it. It has been very good for me.

I was satisfied with the Philips Lifeline. Last month, I fell and broke my hip and my wrist. They responded within a reasonable time.

My Philips Lifeline really helps.

The quality of the Philips Lifeline is okay. However, it takes a little too long to get connected to somebody for help. Other people have said the same thing. But the people that come on have always been nice.

I'm a lot better now since using Philips Lifeline. If I'm sick, I can call them and tell them that I'm sick. They send me an ambulance.

Philips Lifeline will help you a lot and you'd be safe with them.

I had a fall a couple of weeks ago. I pushed my button and the ambulance was right here. Philips Lifeline saved me. If I need them, I always get the help. They're there when I need them. They’re a very good company and they do good work.

They used to call me to check to make sure it's working. But they don't do that anymore. I missed that and I wish they'd call. I'm supposed to call them, but I never remember to call in. The other problem I have is the fact that I'm tied to my phone system. If I have a problem with my phone line, then I don't have no coverage with Lifeline. So they don't know if anything happened to me and I have no way of getting ahold of them. I can't even call them because my phone doesn't work. I can't get ahold of then even with their regular numbers.

We’ve only had to use the team at Philips Lifeline when the device needed to be tested. They replied to the call and asked us what the problem was. We told them that it had to be tested and they told use we were coming in clear and to have a good day. The device hasn’t done very much but I have faith in it, if it is to be needed.

My wife's Philips Lifeline is working well. She wears the button around her neck and it's there when she needs it. We've made several tests and their team has responded instantly. I'm satisfied.

I wear my Philips Lifeline device all day because I feel safe with it. I have trouble walking that I'd be falling and my husband would be gone a lot of the time. I’d be alone. I don’t feel alone with it on. If there would be a fire or something, I know too that I just would have to press the button. When I have used the Lifeline and waiting for the calls from there to ask if I need help, the customer service was very professional. They were very nice.

The help button gives me reassurance that it’s here if help is needed. The providers and family are reassured as well that I have something to assist me with. I test the button every once in a while and I’ve had no issues. I’m satisfied with the service of Philips Lifeline.

Since using Philips Lifeline, I feel safer. They care about you. When you press the button, they call you right away.

I was falling, and sometimes I get out of breath. It was during the day. At night, sometimes, I get the coughing and it kind of scares me too, when I'm asleep. I got the Lifeline. Before, I was going back and forth in the hospital and one time, I fell over there in Bellevue and I pushed the Lifeline. I didn't want to push it because I was scared they'd go take me to the hospital. But they told me, "Don't do that. Next time, push it 'cause they come and get you up. If there is nothing wrong with you, they won't take you to the hospital.”