Lifeline Reviews

We had a medical alert service through the hospital in Hebron, Nebraska and it was junk. I like Lifeline better. We've used it a couple times, and the siren part is louder. The response comes from different call centers from all over, and once in a while, it'll take longer. Still, my mother's experience has been pretty good. One time, in the middle of the night, my mother had the necklace off and she had it in her hand. She was messing with it when she was sleeping. The device went off and it started ringing and buzzing. I took off in the bedroom then they asked me, "Marlene, are you okay?" I said, "She was just playing with her necklace." "Do you need help?" I said, "No. I have it under control."

My husband and I feel better knowing that he has the Lifeline device. He has the one that kind of looks like a watch and he's dealt with it very well. But the velcro on the wristband is getting a little bit questionable. John, the rep we had spoken with about this, said that this could be an issue going forward and if that was the case, to let him know and he would be glad to drop off another one or get it installed for my husband. John has been very pleasant to deal with on our initial contacts with him. He's been very accommodating. The price is also a major plus because Lifeline is less expensive than a lot of the other ones. We've got the monthly fee set up now on an auto pay so that's very convenient. We don't have to think about sending a check every month.

Customer Service is slow, and the website needs work. I spoke to 2 people who did not seem to know the answers to my questions, and there is not tech support for the website. The On the go device however, seems to be working well.

I have the go-to one now. It takes some getting used to. I accidentally hit it two to three times a day. I am well bent over. So, if I wear it outside of my T-shirt, it swings freely eight inches from my chest. When it does that, it can get bumped into anything, or anything can bump into it. I do wear it inside of my T-shirt. Because otherwise, I can’t put up with it. My Lifeline beeps and it says something like, “I’m initiating an emergency call” or “I detected a fall. And if you want to cancel it, hold the button down for two seconds.” So, I usually do that and it says, “I’m cancelling your call.” Other than that, it does what it’s supposed to do.

Lifeline's reps are helpful. I'm more secured wearing the device.

May 10, 2022 my mom fell. I got her Philips Lifeline just for this. But it did not work. The pendant been not working lately due to low battery level'. The date mark on pendant 2020 two-year-old they were suppose to sent a replacement for a while but it never came. It did not work after she had a fall my sister goes to her house every day and found her dead. She has acid reflux. They way she fell she suffocated in her vomit. A slow death. This company failed my mom. They had a part in her death. This company when I called were more interested in getting their equipment back and did not care about my mom. I got no calls from them to say how sorry they were. They don't care. They just want your money for bad service where your love one can fall and this thing won't work. Avoid this. Find another alert device that works that might save your love one's life.

I call Lifeline my panic button. You know there's help if you need it and all you got to do is mash the button. You ain't gotta pick up the phone and dial 911. You just hit the button and it's there. The watch is so comfortable that you actually forget that you have it on. I'm glad I have it. Lifeline responds immediately. My device came unplugged one day and I didn't realize it, but they called me and told me that it was unplugged and that I need to plug it back in. I'm telling everyone I know to get Lifeline, especially my elderly friends that live alone and even the ones that don't live alone.

Try to get a watch or necklace! When I fell no button. It has been 3 months without button just have a box with a red light. Had my hip replaced. My girl called me. The box went off but no one said anything. I just want my button. Lifeline if you read this Get it together. Bill **. Watertown, Ct.

I was very disappointed because my impression was that this was created for seniors living on Social Security. When I applied I was told I made too much money. How can someone living on SS make too much money? My income falls into the average SS check. I feel that the announcement rolling this out was misleading and my joy at potentially getting some financial relief was destroyed.

It's reassuring that my Lifeline is there.

I called several companies and I liked the way Lifeline spoke to me. Their customer service is good compared to all the other customer service I've talked to. I always get a person. I always get an answer and a call back.

Their customer service is very good. But the device is a little bulky. It's hard to wear all the time.

This company is the most incompetent customer service I've ever dealt with. I was sent the wrong equipment for my phone service, I was told that the correct equipment was shipped and on its way only to sit here weeks later and still no equipment and then another phone call. After speaking to 9 different people that my account had been cancelled, asking me why I cancelled, I didn't and telling them that I have no idea where they got that information from, it wasn't me. I have shipped back the wrong equipment per their request on May 5, 2022 by FedEx and as of May 12, 2022 I'm getting another phone call inquiring about has the equipment been shipped back.

My Lifeline device has been pretty good. It's just Lifeline is going away from hard telephone lines, and they're going into this computer thing where your phone line runs through the computer modem. Because of that, there's a 5 or 10-minute delay. I didn't realize this at first because we would press the button to do the monthly check, and at one time, it took over 10 minutes and we couldn't understand why. I talked to one of the people and they were like, “No, the call came in immediately. It did not wait or nothing." She contacted one of those technical guys, talked to him, and he said that it's probably on our end. There's something wrong with the connection. Then I realized and told him we don't have a regular hard line. That was when he said that I got to have a hard line to connect directly to that.

They dropped the ball a couple of times getting the Philips Lifeline. I got the pamphlet and started putting it all together but the button didn’t work. I had to wait for another one of them and do it all over again. Then, the rep had to talk me through it because it still didn’t work when we tried it. He had to change something. Also, since having the device, I keep getting calls from them saying that I pressed a button. Sometimes, I could just be sitting here and it would go off. They alert me if it has been tripped and it takes about a minute or two for somebody to come on the line.

I’ve used Lifeline accidentally a couple of times and they responded within five minutes. They were very courteous and helpful. It's working pretty good for me.

We've used it once already and everything went well. They responded right away. But I don't like to wear the device. I wear it on my walker. But so far, it works for me. My experience has been great.

My wife fell on a Saturday morning and Lifeline worked. It's nice to know that it works. I would recommend it. There's a main unit which you have to have plugged into a landline, but it would be nice to have a remote device that would work with the main unit. If she's down in her bedroom and falls and they call, I don't know that they could hear her because she's away from the main unit.

Yesterday, we tried it out for testing and they were nice and professional. They were right there asking, "What's going on?"

I’ve never had to use my emergency call machine, but it's available and right where it's close. It gets in the way once in a while, with the little string, and gets to the side though. When my daughter went to California for a gospel singing group, they were gone for four nights. I lived alone and felt totally safe. I also live just around the corner from the hospital, but between the two, I was fine. I had someone just call me to make sure that I was up and going as well. So, I was covered by all sources.

I fell down in my bedroom, so I got a medical alert device and I'm happy. If I fall down in here, I can push the button and I know that if it falls down 'cause I dropped it once, it goes off that way.

I'm very happy with Philips Lifeline. They are very quick to respond. I used it when I was sick. I went to the bathroom and didn't have my phone with me. I didn't know if I could get back to bed or not ‘cause I was so weak. I pushed the button and my daughter came over really quick.

I was asked to write a review for a product I ordered in early March. In all fairness they did say it would take a few weeks before I received it. It is now the very end of April and I am still waiting on my Lifeline. It's a good thing I haven't fallen in the last 6 weeks. It also makes it very difficult to review a product you haven't received.

The Lifeline is real new to me. My daughter is in the healthcare field and she got that for me three months ago. It makes me feel much more secure, but it's gone off twice. When it went off the first time, I was carrying some books in from the garage and I had them against my chest. The books pushed against the button and it went off. The other time, I was dressing and the necklace just fell off of my neck to the floor and it went off.

I live alone, I'm 85 and have all kinds of medical conditions, so having a medical alert device makes me feel safer. I was using Life Alert, and they sent me a new piece of equipment. They wanted the old one back and I had to ship it back. I said, "I'm not shipping it back." I just canceled their service and took on this Philips Lifeline that I had been using for my ex-wife for over a year. We have five kids that were worried about them finding her dead on the floor. Philips Lifeline is so much quicker than Life Alert and I've had absolutely no problems with them. I've never had to use my device, but I test it occasionally. Somebody answers and asks if I'm okay then I tell them it's a test and ask them to reset it.

My father, who is 99 years old and lives alone, relies on his Lifeline devices to keep him safe at night. The device started to fail on April 6. Called Lifeline and was told replacement would be sent. But would take 2 days to leave warehouse and then sent FedEx Ground. Meaning Dad wouldn't receive it for close to a WEEK. The device is crucial to his safety and this was the best the company could do? We called back several times and case was allegedly "escalated." Ha! Finally found a rep who would help us by reprogramming the device. He also said we would get a replacement since the device was obviously faulty. That was on April 7. He said he would call us back with a tracking number so we would know when it would arrive. He never did. Because Dad did not have this VITAL SAFETY DEVICE AT NIGHT we had to hire caregivers to be with him at night.

I have a bracelet and I'm wearing that. It was aggravating at first, but I've gotten used to it, like a watch. My Velcro is starting to wear out, but it's still hanging on on the band. I haven’t had to use the, but I feel a lot better about having something to keep me secure and safe. I can be out in the yard and use it, too, and that's a big plus. I have told several of people in the family already that if they were looking for something that was affordable that they should get one like I have, and that I like my Lifeline.

The responses that I've gotten from Lifeline whenever I've happened to activate the device by mistake have been excellent. The quality of the device is excellent, too. But I am very dissatisfied with the lanyard because it doesn't stay attached. There's a good chance that it'll just slip down inside my clothing when I'm out walking and be lost. This particular lanyard came with a new and improved device in December. The old lanyard was just fine. I wish that I detached it when I returned the initial device that I was sent because then I would not be having any problems. I had no idea that they were gonna be sending out such poor-quality equipment.

I like Lifeline. I've had it for a couple of months and it's okay. I live alone and I get help if I need it. I've bumped it twice and they responded within a couple of minutes.

I ordered my Phillips Lifeline in February 3,2022. As of April 23, 2022 I still have not received my product. When I call the company they tell me that it will be arriving soon. Still have not received it.

When we first got the device, we set it up, went to various places in the house and it worked. We've never had to use it, but it's doing what we're paying it to do and customer service responds very well.

I was out with my great-granddaughters over the weekend playing outside and a lemon fell out of the tree. I tripped over that lemon and fell. My Philips Lifeline worked and everything happened like it's supposed to. The deputy sheriff came out. Also, I got a niece that lives right up the street and she’s a registered nurse. A notification came up on her telephone. Everybody needs to be protected in some way.

The device hangs around my neck and it doesn't bother me. Customer service has been professional too. Overall, Philips Lifeline is good. Elderly people might want to get one because if they fall down and can't get up, they may need help.

I've had my Lifeline for a couple of years and I was satisfied. It gave me more sense of security. I don't have it now since I moved to a nursing home.

Lifeline has made a big difference. It's given me much more sense of freedom and safety. Both times I've fallen, I've not been able to get on the phone. I had to press the button and have the EMTs come out and get me up again.

I was putting on my alert button and putting it over my head. It came unsnapped and fell on the floor. I picked it up and thought nothing of it and I heard them call me on the button and I couldn’t imagine what I had done but they kept asking if I was okay. Finally I realized what I had done and I reassured them I was fine. Then they called me and again I told them I was negligent in how I put it over my head and again reassured them I was alright. I did thank them very much for being aware of my forgetting that they would call but I appreciate that in an emergency they would respond quite quickly. Thanks.

The reps were nice. The Lifeline is a piece of equipment that saves lives and so far, I've been lucky I haven't had a need for it.

I ordered my Philips Lifeline emergency response unit in January. They don't have any units of any kind in stock and no idea when they will get some in. So, it's now mid-April. I have received no unit nor any correspondence from this company regarding any ETA of shipment. If you need a unit sometime this year, I'd recommend another company since Philips is taking orders to put on their waiting list only.

The watch-type thing on the arm I have is fairly comfortable. But it doesn't want to stay clasped. It keeps coming loose. Other than that, their response time is really good. They always answer in just a few minutes.

We've got a package that we've been waiting for a long time for a return label. One of those locks you put on the door doesn't work. We've asked them two times and their response is slow. But we’re glad to have our Philips Lifeline and the kids are happy. So far, so good.

One time, my Lifeline went off on its own when I fell. I was laying on the floor, thinking I gotta press this button because I couldn't read anything that would help me to get up. The next thing I knew, somebody was talking to me. They were very good. Asked me who they wanted me to call and went through everything. It worked out okay. However, it's not comfortable. It's bulky where it sticks out from my clothes. You got to figure out how you want to wear it, like put it in your bra, because that's the best place to keep it if you don't want it sticking out.

My experience with Lifeline has been positive. I wear it all the time. I've also used it a couple of times. I have very weak limbs and I couldn't get up. I fell and pushed the button, and they responded. The fire department came out. I'm really pleased with it.

We've used Philips Lifeline several times and the experience with them has been very good. Every time we've called, they've called the ambulance immediately. However, the box is in a different area from where the user is. When he's got his necklace with the Lifeline, he just presses it, but I don't think he's able to talk to any of the reps at Lifeline. If the box were in a closer room, they could hear him. But it's in a different room because of the wiring.

I have used Lifeline several times and the response team is good. The experience has been very satisfactory. It's very expensive though. There are several out there that’s $29 a month instead of 58. But it's fine.

I wanted the Philips Lifeline alert for protection in case I fall. I’ve had it for a few months and I feel a little more secure.

I was out to eat lunch with the girls, and I had my Lifeline button in my purse, instead of on me. I must have pushed it accidentally and they called my kids. Everybody in the ambulance came out. I wasn’t home. They couldn’t find me. I was in a restaurant that had TVs going, and noise music too. So it could have rang and I didn’t hear it. I didn’t like that the ambulance came out, and I wasn’t home. I would rather not have it. I don't like the cord. It's ugly to wear and it gets dirty.

Lifeline does not require a history of my medicines, doctors and personal life. All that Phillips required were some phone numbers. And that's the way I wanted it to be. My bracelet has done what the contract said it would. I'm getting that much value from it. So, I am satisfied with the product. I test it every month to make sure that the connection is there and that somebody answers when I press this button on my wrist, and somebody always does. All I've ever done is test it so I don't have any information on what the emergency might be. But Lifeline will call my family members first before they call 911 and that pleases me. I don't want an ambulance pulling up in my driveway if my children did not order it.

The only thing is I don't like wearing the necklace too much, but I know I have to so I do. It's not comfortable. But at least if I fall, I know I have help coming. Lifeline has been good for me.

Although we contacted customer service. Still have not received. Had a terrible time trying to get the gentleman to understand that the shipment was short. The 1st one we talked to was unable to even find the order.

Waited 3 months for bracelet monitor; package looked like it had been torn open and retaped; box empty except for instruction manual; customer service says another month at least, not at all happy with company.

I haven't used my Lifeline. Just for emergency. But right now, it's fine. It is beautiful. I enjoy it.

I tried testing the device out for this month and their customer service comes right back on. Everything is going alright, so far.

Ever since I’ve got my Lifeline, I’ve been happy. If ever I fall, I push the button. It’s around my neck all the time. It will work if I need it. It makes my family feel much more concerned about me, that I won’t fall. And if I do, I can get help. My family is happy that I have it.

I feel more safe with Lifeline. They called me once while I was in bed and I told them everything was okay. They have good customer service.

Have not received product. It has been over a month since ordering. Cannot get more specific than that. I am not happy about the time it is taking to receive product. Thank you very much for wanting my opinion.

With my first Philips, they walked me through the setup and it was simple. But with the second device, it has not been well explained. They told me that I had received a paper with instructions, but I did not. I tried to do what I had done with the first one but that did not work. The cord also on the device is uncomfortable. Comparing the two, by far, the first one was better.

Ordered Lifeline, was told would get in 7 to 10 days. Waited couple weeks, called, was told glitch in mailing out. Wait 7 to 10 more days. Waited couple more weeks. Still nothing. But have received emails about 'my service' and how they're there for me.???

My experience with Lifeline is beautiful. I'd recommend it.

They didn't ship my device for 3 months. Lied to my insurance company about it. The website has never worked. The pendant is ok, a little big tho. Who knows if there is anyone at the other end? If it were my money I'd sue them.

My wife's got the most advanced Lifeline system while my system was given to me about three years ago. My wife had a fairly good experience because every time she tested, it worked well. If there is an emergency, it will be very useful especially for my wife. She's got it on the neck and she just has to press the button and Lifeline gets some emergency assistance, which is an excellent service. They have a very good response system. But in my case, I got a device that only works inside the house.

When we received the packet, I could not set it up. We had someone come out and it was something that they needed to tweak in order for the line to be accessible. As soon as they did that, we've been fine. During the process of trying to get everything set up, whenever we would hit the response button just to be checking to make sure everything was okay, we always had the nicest response from the people that were receiving our notice of help. We feel protected with Lifeline. With just my husband and myself living at home, I feel that it would be a great help to me. If I needed to leave home for a few minutes and leave him here, then that would be one way that he could be able to get help right away.

I get quick response from Philips Lifeline whenever I think something has happened. The reps are always pleasant. Sometimes it feels a little bit inconvenient and I was thinking at one point that maybe we needed the wristband.

Philips is a good company. I like the fact that if my husband can't talk, I will get an alert. It prompts it, whether he pushes the button or not if he falls. That's very important to us. We wish it was less expensive monthly, but it's worth the price.

Our daughter tested the device for us, and it works. If a situation arises, it would be good to have it. It's a little overkill, but that's fine.

I'm not happy. To me, any Lifeline that is only good in my condo is worthless. I just am not up to it. I wear it all the time, because I thought, at first, that it was good all over. But then I realized that it wasn't. But I still wear it all the time. It's no good once it's out of my condo. Now, I'm gonna exchange it for one that is good all over.

I have heart problems, AFib. When I go into AFib, there are a lot of times where I either need help to sit down right away or if I fall down. I have the necklace. My son purchased it for me. He felt I really needed it. I would recommend it to a friend.

So far, the Philips Lifeline is good. A couple of times, I set it off by mistake and they called me within a couple of minutes. I dropped it one time. The other time, I was leaning over and I hit it on the cabinet and it went off. Somebody got on the line and started asking if I fell and if I needed help. It's good to have, especially if you have any problems falling or being by yourself a lot, also if you can't get in touch with the family.

The Philips Lifeline is fine. If I need it, I've got it here. My daughters got it for me.

Lifeline would be good insurance to have because I live alone. It's easy to wear. I don't even know it's there. I haven't needed it, but it's there if I need it.

I placed a order for a medical alert device on 01/28/2022, on 03/02/2022 I called the company about not receiving the device yet. The service rep I spoke with verified that the device hadn't been shipped yet and couldn't tell me when to expect it. As of 03/08/2022, the device still has not arrived. Very poor practice for a business.

She's fallen a few times. She wears the Lifeline. One time, it went off and her caretaker was with her. The thing came in and she said there was nothing wrong. She didn't know what might have set it off. But luckily, somebody was nearby enough to be in hearing range. Other than that one time, it's been fine. I was trying to change the direction about where the key would be and I thought that that was an administrative thing so I had to call Lifeline. But I couldn't find the booklet with their number on it.

I'm comfortable with my Lifeline.

I ordered it back in January 2022. Have called several times asking when it's going to arrive. Received the rudest customer service and now it's March 7th 2022 and I still haven't received the package. Bad.

Lifeline makes me feel more comfortable and more aware of how things are at 86 years old. This service has been good and everybody my age should have one.

The Lifeline has been fine. It's nice, a good sense of security on it. My sister bumped it once and it was all taken care of. It's been a good experience.

I've set my Lifeline off three times by mistake. Once was just this morning. If I had any concern, it's so sensitive, but that's actually a good thing. The response has been very good. It's comforting to know that if something happens, I have some way of getting help.

Since I ordered my Lifeline over 4 months ago and have never received it I can honestly say my review will not be positive. I have spoken to the company on numerous occasions through email and on the phone. They have promised me this will be resolved asap but 4 months is ridiculous. I will be contacting my insurance company to provide me with another alert company.

Lifeline is a way of helping me if I fall. I live alone and I'm 94 years old.

The reps responded quickly when I had to push the button a few times and they helped me.

It was ordered on January 12 2022. Has never shown up. We get all these emails from Philips Lifeline wanting to hear from us about how we like their product...so where is it? How about a response? We've spent hours on the phone and it's still a no-show!

No customer service and company concern that item is being paid for but they have never called or acknowledged their responsibility. How quick will they be to help in needed. Scammers or just do not care.

With the device, there's a security that if I fall, I can have help. The safeness of having the service stands out. I'm satisfied with Philips.

I have my Lifeline on all the time, except when I go to bed. However, I wish it didn't cost so much.

My experience has been good. I like the security of having the medical alert device here.

I wear my Lifeline device around my neck. It is a nice thing to have especially if you're by yourself and don't have people around.

I was a Lifeline customer. Used the wristband not the button around the neck. Periodically the velcro on the band wears off and needs a new wristband to replace it. I would call and they send me a new one. Last time I called a rude customer service agent refused to send one. Finally said ok but it turned out that she didn't. I called again and they apologized and said they would send it. Never got it. Called again. Weeks went by. Couldn't use the service. Asked for a supervisor. None called me back. Cancelled the service and went to ADT. Happy with them. After I cancelled they sent a new wristband. I sent everything back and continue with ADT, which was $20 per month cheaper for the same service.

I've bumped my device a time or two and the reps are really nice when I do that. They call and they want to know if I need help. The device gives me the confidence to walk around. I know somebody's looking out for me.

I tested the button a little while back and it was okay. I'm happy that I have it. I'm very satisfied at this point.

I've used the device when I fell and couldn't get up. Somebody came on the line and said they would be right with us. It was a few seconds before a person came on and then they asked what the problem was, and if I needed an ambulance. I told them, "No," and that I wanted my children called. In the summertime, I like to be outdoors and I wish the device was available when I'm out and away.

I love the device and I'm pleased with it so far. My children are not in town and they can be called quickly. Also, there are five people in our neighborhood that they know to call if they can’t get to me. The only thing is I wear it all the time except in the shower and the Velcro is spent real quick. But they do what they're supposed to do. There was a false alarm one time when I was in the shower and the police came. Security-wise, it’s great if they check like that because it could be that I had gotten hurt.

I have used Lifeline a couple of times when I fell and they called 911 to come and help me. But the button itself is too sensitive and when I have to press it, I have to do it very hard. Sometimes, I take it off and put it down a little hard on the bureau and before I know it, they're calling me and asking if anything was wrong. A couple of times, it happened when I was in the shower and 911 arrived. Other than that, it's a very good service overall. I just have to be very careful with the button.

The customer support calls me every now and then and says, "You haven't checked in for a while. You need to check in." The only bad thing is that the lanyards in the new ones are very unsatisfactory. It comes apart too easily. I've talked to them about it. They were attentive to my comment and said that I could use my own lanyard, and so that's what I'm doing right now. Nonetheless, I'm satisfied with my Lifeline.

Everything is fine with my Philips Lifeline. Except for they have had to call me a couple of times, that one time it was stuck underneath my boob. But it's been fine.

Philips Lifeline works properly. I just got sent a new one. The rep connected it and it’s working perfectly fine. It’s really good to have because it really helps. They call sometimes if it accidentally goes off and asks, “Do you need help?” So that's the perfect thing.

I'm very happy to have Lifeline. I fall down a lot and I have Parkinson's. I fell last night, then I fell again this morning, and I used them as I couldn't get up myself. They're much better than the one I had before.

I wear my Philips Lifeline all the time wherever I go. Yesterday I bumped into it and they said, “Valerie, are you okay?” I said, “No, I hit it accidentally.” But I know it works.

The only time I use my device is when I have to report in on a date, such as my birthday, to see that the system is running properly. They come right away.

I'm glad I got the Philips Lifeline because I fell last June and broke my nose an fractured my neck. I was bleeding and I lost a couple of pints. But I was able to grab the device and they were pretty quick. My daughter was here in 15 minutes.

I wear my Philips around the neck. Working with their team has been really good.

I wish to register a complaint about the Lifeline benefit provided as a part of my Medicare Advantage program. I signed up for the benefit in January 2021 and used the device provided until December 20, 2021 when I cancelled the service. They mailed me a box in which to return the device, along with a sheet of instructions for doing so. On January 9, 2022 I boxed up the device according to their instructions, put it in my car to take to FedEx the next day, and went for a walk. When I returned about 30 minutes later I found that our local police/EMT’s had broken out two of the doors to my house. The device had gone off, and when Lifeline was unable to contact me they contacted our local police and EMT’s. Lifeline is responsible for the damage done to my house and should pay for the cost of repairs.

I was ordering this service for my Father. I received an email from AARP about a deal we could get as AARP members on Lifeline services. I called and explained what was going on with my Dad. I was told I could order the pendant with "fall detection" for slightly more than the normal rate. I ordered the service. I was informed that we would have the device within 4 days. I ordered on December 1. I called again on the 9th when we still hadn't received anything. I was then informed that they didn't know when I would receive my order as all their devices are "refurbished" and they couldn't get the necessary parts.

Without a doubt the worst experience in my life dealing with a company. 45 plus minutes hold time every time I called. Took them 5 weeks to get the product to the gravely ill friend I bought it for. Told me flat out lies about the order status. Got a different story from each rep I called. I called them 5 or 6 times over a 5 week period. Each time I was assured my order was being given "preferred status". I was promised call backs I never received. Horrible company!

Where is my equipment??!! I have been waiting almost two months and Every time I call I am told that there are Shipping delays. Someone on the phone should have more specific information than the same old response.

Been on order over 2 months. I have called 3xs. It's sitting somewhere with no tracking code. I don't like being without one. I hate I am not kept up to date. Afraid to step out or take shower. I have fallen once.

I am paying this invoice under protest. It’s bad enough losing my husband but to be harassed by you is over the top. I think you prey on people at their lowest moment hoping they will just pay to make it go away. First, I call and tell you Joel passed away in June 2021 and to cancel the service- THEN you still take the payment out of his account. THEN I call and you send me back the payment. THEN you send me another notice that payment is due. I call again and I’m told disregard the notice. Which I did. THEN you send me another bill. I call again and was told if there’s a problem, someone would call me. Which no one did. THEN I get a final notice bill. I’m going to pay it because I’m tired of dealing with it which I’m sure was your strategy all along.

I’ll give them a zero rating. That’s how bad they are getting their product and they don’t tell me at first there’s a hole because are such a high demand for this necklace the Philips lifeline necklace. If you have a emergency to push the button I would highly recommend someone else. It’s been seven weeks and I am not got mine. They just told me yesterday oh I should have it another 10 business day. I should’ve told me this at the beginning and no one did. It’s pathetic. The company is pathetic.

I have had Lifeline for over 8 years and haven't had any issues. But I turned 65 in May 2021 and was notified in October that my Lifeline service would end in January 2022. I am not sure why this is happening, but it is.

I've had it Lifeline for a lot of years. I wear it around my neck and at night, I pin the string to my pajama top to keep it from going from side to side. In the daytime, I don't pin it to my clothes, but I keep the Lifeline underneath the top that I'm wearing. Then it doesn't bounce around so much. If you lean over anything, it hangs down as long as it is and the string does get so that it loses where you push it. It's longer than where you have set it as it gets older. You have to push it back once in a while. When I've needed it, I have pushed it. Lifeline has called in to see if I needed help and I've been able to tell them that I was fine. I appreciate them checking in because it could very easily be that I was down, couldn't say anything and get up. Lifeline has been wonderful and I'm very satisfied with it. I've told anybody who's asked me about it to get Philips Lifeline.

We've had Philips Lifeline for years for my mother-in-law. We were updating trying to get an online account to work. It had never been set up. They kept wanting to send a code to sign up to her home phone, which wouldn't work. But, we got it straightened out. The device is helpful and reassuring that she's got it when we're not at home. She has used it in the past when she was living on her own. An ambulance came and helped her. Their team has been fine and everything's been good. We appreciate it.

We both have Lifeline and I feel safer when Joe has it on. It doesn't go a long way though.

Sally, the person who wears the device, is comfortable and she doesn't even notice it. She fell down once and nobody was around to help her get up. She used it and the paramedics came here and picked her up. Since Sally got the device, we're a lot more comfortable and relaxed when we're not here.

My roommate set up the device and she had a lot of problems, but it worked out. When the device went off when nothing was wrong, I just got in the room and told them it was a false alarm. I'm losing my service and I'm not happy with the situation, but it's not Philips Lifeline's problem. My insurance company, Humana, decided to cut the service short. It was very good while it lasted and I would recommend Lifeline.

Philips is right there if I have a problem. If anyone is interested, I tell them about Philips.

I like Lifeline very much. I feel so comfortable without having to worry if I fall. I wish the price was a little lower a month but otherwise, I'm happy with it. One time, I fell in the snow and I couldn't get up. The guy came on and wanted to know if I was okay. If I needed help, I would have had them get help for me. They're really fast to get a hold of me to get help.

Sometimes, when I accidentally beep my beeper, and it's an accident, the reps are like, "This is a job. I have to do it as fast as possible." Instead of being caring and accepting my apology, they're not very human and they're not very caring. But then sometimes they are. When I fell, they got the ambulance here in 15 minutes. I was very appreciative of that. Lifeline makes me feel very secure because I know I won't be alone. Once, I fell, I did not have my beeper on me, and it was really scary. I had to call a friend and she helped me.

I'm prone to falling and I've had to use Lifeline a few times. They get somebody out to get me up. If I wasn't hurt, they would just call my son.

I called Philips Lifeline a month ago to let them know that this is the original one and it's getting old and should be updated. They said they were gonna do that. I was gonna get another one, but I haven't heard from them. I've had the device for 30 years now. I have it hanging around my neck, and I go about my business. I don't think of it at all, and it's there when I need it. If I change it though, I would prefer something on my arm so that it's not in my food. When I sit down to eat or I'm cooking, this is definitely in my way. Other than that, it's a wonderful thing because of the fact that the people that represent it are here instantly. I have very faithful people that come and I have them pick me up, because I can't get up. Last week, I slid off the walker and once I'm on the floor, I'm on it until somebody helps me get up. They were there, we laughed and talked, then they left.

I've had very good service and I appreciate having the Lifeline. I have it on all the time and I've gotten used to it. When I take a shower, then that's the only time I take it off. I keep the device on when I go to bed so that if I fell or something happened to me, I have that security of at least letting somebody know. I can get help if I need it.

My medical alert device is on every day and I don't think about it. I even wear it in the shower. It's always with me and I feel very comfortable knowing I have it. When I had an emergency, they responded quickly. They had to call my son and he was here immediately.

I've used Lifeline a couple of times and the last time was in May of this year. I was having issues with lightheadedness and dizziness and I had a bad one very early in the morning and pushed the button. The reps responded quite quickly. I have the device anytime I’m in the house and the only time I don’t have it on is if I’m in the shower. It’s supposed to be waterproof but I've never tried it.

I like Lifeline. Once, I had to contact them and they had to call my husband.

Philips Lifeline is good and I would recommend it. It's a great thing, as long as my mom was mostly homebound because it's not going to register if she went to, say, Target or Kroger. However, my mom's Lifeline has been offline for a while and the reset button just blinks all the time. My mom is very seldom by herself right now, but prior to leading up to this, the device brought us great comfort. Several times I got calls from the company that said it wasn't registering. I was able to come over and see what the problem was. My sister called and we were supposed to receive a new monitor, but we haven't yet.

Having the medical alert device is always helpful and it's very good for seniors. However, I'm on Social Security so I can't afford it and my insurance company is taking it away from us at the end of the year. I'm 94 and healthy, but I never know when I going to trip or fall. I haven't had much experience with the device, but it gives me peace of mind that there's someone there to help me.

I've used my medical alert device three times. I fell and it went off automatically then, which I was proud of. Philips Lifeline was able to get me help quickly too. The string around my neck could be a little longer though. Sometimes that string pinches me around the back. Other than that, I won't go around without my medical alert device. I'm very dependent on it now because it worked for me a couple of times. Also, I thought it was about time for it to be recharged again. I thought, "Well, it's gonna go off during the night," but it didn't.

The reps are wonderful and they answer right away. The only thing is the device only works in my apartment. I also had the necklace at one time, and I don't want it. I slept with it and all these firemen came, but I didn't need them. The other thing is, as I lean forward, the thing goes forward. If I lean over the sink, it's hanging in the sink. It doesn't remain stable against my chest.

The device is easy to wear and it's nice to know that if I fall and can't get up, I can push the button on my wrist and get help.

Margie, my mother-in-law, has more confidence in herself since having the device from Lifeline. She knows that she has to wear it at all times and have it beside her bed. When she goes outside, she knows she can't go very far because the device will sit there and not work. So, she knows her limits and it keeps her where she should be to where we can keep an eye on her. I love the device and I would recommend it 100% because it's the best of the likes that we've seen and works with mom well.

My experience with Lifeline is wonderful and I recommend it to anybody. I have a terrible problem with my balance and I have bad knees. If I fall on the floor, I can't get up and that has happened to me four times in the last three months. I have no problem with the service I get from them. They have the numbers of both my daughters to call. One lives next door and the other one lives a half-mile down the same road, and we're in the country. One daughter works at Lowe's and so she works all hours. Some days, she goes in at 6:30 and the next day, she goes in at 11:00 and works till 10:00. So, I never know what her hours are going to be up until when she tells me what days she can be off the next week because she never gets Saturday and Sunday. My other daughter works for the Feds and the courts. So, she's home in the evening and on the weekends but sometimes, it doesn't always work out that way.

I chose Lifeline because I called several places and I got the best response from them, as far as just talking to them. Whoever I talked to on the phone sounded the best of anyone I talked to. When I was ready to sign up, they just seem to do the best job of putting themselves across. There was one of them, very high-rated ones that I see in the magazine, but they were pushy. They called and I told them I already had somebody. They wanted to know who I chose. And when I told them Philips Lifeline, they just hung up.

If you're by yourself, you should have one. Before I got mine, I fell twice outside at different times. And one time, I was out there two and a half hours, and the other time an hour and a half until somebody came home and missed me. So if I would have had the alarm, I could have had them call a neighbor. Lifeline makes me feel safer because I'm by myself quite a bit, so I can just push the button. And we've done it by mistake a few times and they answer very fast. I could use a clean cord. I know it can get wet, but I'm wondering if I'm supposed to just stick it in water to wash it. I will now just try and keep the button out of the water.

My device is a necklace and I wear it through my jersey all the time. When I take it off my jersey, sometimes the things clip on the floor. So Lifeline calls me, wanting to know if I'm okay. It’s a little bit annoying. But they're okay.

I fell the other day and my Lifeline came on automatically. They wanted to know if I was okay and if I wanted an ambulance. They were really nice. They also called my cousins and told them. Other than that, the device gets a little tight around my neck at times because I wear it out so much, day and night, until the mark gets a little bit heavy around my neck. But it's okay. I don't like it being lighter.

In just a few minutes, Lifeline's reps would answer and I haven't had any problems whatsoever with the device. I would like to have the wristband but I have the pendant. So, I'd just keep that. I am satisfied with it.

If senior citizens don't have Lifeline, they ought to have their head examined. Because I depend on mine. I got it around my neck and I know if I'm in trouble, all I have to do is push the button. I also wear it to bed. The only thing I wish, money-wise, is for my device to be on all the time. Mine only works here and for so many feet out on the road, to get in the car, and then it's done. Other than that, I'm very satisfied with it.

I've used Lifeline and got some help to get me off the ground. I live about 10 miles out and they came pretty quickly.

I’ve used Lifeline once a couple of weeks ago when I accidentally hit my foot against something on the floor. I didn’t like the way the device calls in and you have to wait till for somebody to answer for so long. Then, it seems like when somebody answers, they have to go talk to you for so many different questions. At the time, I tried to tell them I needed an ambulance right away and the rep was asking me this and that, which to me was a waste my time. It seems like the service is not as quick as I would’ve thought. I’ve done 911 once before and it’s different the way Lifeline does things.

My neighbor had an experience where she had a Lifeline and it saved her life. And she's telling everybody to get one. So, I did. I haven't used it yet but old people should have it.

We had Lifeline in a handy place in our kitchen and I wore the bracelet. But the way the service is put together, where you call then you have to wait for somebody to come, we felt that there was a bigger gap than what would be suitable for us. I had five falls and at the time, I was working around here and I didn't have that bracelet on a couple of times. I could have really used it then but somebody would have had to come in. We always lock our doors when we're in here nd there would've been that little bit of inconvenience right in there. After two years of having Lifeline, we returned the device. But it's a really good choice for a medical alert system.

I used Lifeline on June 25th and it saved my life. I broke my arm and I was here by myself. When I fell, I pushed my Lifeline and got help. It did not take very long ago for them to respond. I also had to call Lifeline one time when the device wasn't charging correctly, and they fixed it right away and they were very good about everything. Other than that, the device is good for inside the house, outside the house, and in the shower. And the one I see advertised has three different devices to do each one of those and has no battery charging.

I've used my Lifeline several times. I had fallen down and couldn’t get up. I've had a lot of falls. My device is with me at all times. It’s comfortable. Recently, it has a yellow light on the inside of it that blinks a lot. I don't think the telephone is not hooking up like it should be. If I move in the bed, it’ll come on. Other than that, it answers when you push the button. I know that someone will come if I push the button.

I use Lifeline all the time. The response time has been pretty good. They're pretty quick. They check me out and do everything that they should when they come. I've got the device on right now but I really don't feel it. I don't even know it's there. A couple of times, I hit my head, and they'd get me to the hospital. They took care of me. I was very, very comfortable with what they did. The only thing is that when I go out or I get away from the house, the device doesn't work. I wear it outside anyway. But if I fall down at the store, I'd have to get help from the store because they wouldn't be able to get anybody out for me.

They call me when I bump. Every time they came, it was a false alarm. But they're very good. They're on the ball. I enjoy having the device. I feel that I'm being protected if I do fall. In case I would fall, I wouldn't have to run and open the door for anybody. They would be here Johnny-on-the-spot.

I love my Lifeline. I wear it all the time. I've had it for probably six years. I really didn't want to give in but I did keep falling. My kids said, “You will have that.” I call it my O.L.N., My Old Lady's Necklace. I'm more careful. I hate to call the fire department every time because I can't get up. They're very nice. They come. I push the button when I fall, and it sends a message right away, and I'm very pleased with it. I have told other people about it.

Lifeline's customer service team is very good. My device goes off every once in a while. I tipped over in a chair once. It has gone off, but it wasn't really an emergency. The only thing is that it goes off sometimes when it really doesn't need to go off. If I get out of bed just right, sometimes, it’ll go off. Somebody always answers and I just tell them that everything is okay.

I fell one morning, and I couldn't get up. I mashed the button, and they sent me some help. They were right here in the nick of time. So far, I’ve been pleased with them. My emergency button keeps me from wondering if I'm gonna fall again or if something's gonna happen to me, I know I got help. So, I am real pleased with mine now. I wear it 24 hours a day.

I wear my Lifeline around my neck. If you touch the button, the damn thing goes off. I bumped it about three times.

I feel a lot better with my Lifeline. I wear it at home day and night. I love my Lifeline. But I don’t wear it when I go anywhere because it’s not mobile. Not long ago, I fell down and couldn’t get up. My device went off and Lifeline got in touch with my daughter, and they came and got me up. It was fast. There was also an instance when I put the device in my pocketbook because I didn’t wanna wear it but it went off and I didn't know. So the ambulance came here. My daughter lives next door and she saw them. So she came over and talked to them. Overall, I'm very satisfied with my Lifeline.

I've been wearing my Lifeline for four years now and I'm very happy to have it. The device is around my neck and it stays there, day and night. I called twice so far and everything was okay. I used the device when I fell and broke my hip. There was also another time where I fell. I am also on blood thinners and I had a nosebleed that lasted for about eight hours. I have three of my kids living not too far away and they are on Lifeline's list, so they came over right away.

I have my Lifeline device on all the time. I'm really comfortable with it.