Lifeline Reviews

I was in the hospital and they wouldn’t let me go home without a Lifeline. I'm 97 years old and I’ve had the Lifeline for five years. It goes off when it’s supposed to and I don’t even have to press the button. I live close to the emergency services and help arrives here right away when it goes off and they always take care of me. They're nice and when I need them, they’re there. I used the device three times. I fell recently and it came in good.

I'm a great promoter of Philips Lifeline. Everybody who lives alone should use them. I have terrible arthritis and if I got down on the floor, either on purpose or accidentally, I couldn't get up. So I needed a medical alert device and I'm very glad that I have Philips Lifeline. I have them for years now and they've provided me with wonderful service. They also sent me a letter which stated that I have an extra piece which, if I fall, hit my head, and couldn't push my alarm button, they would come anyway. It came at a time that I had a friend who was found lying on the floor and people didn't know how she fell or how long she'd been lying there. So I told her she needed to get Philips Lifeline.

I'm a retired nurse practitioner but when I was practicing, one of your agents came by the office and made a little pitch about Philips Lifeline. From that point on, I made a lot referrals and when the time came that we needed it, I signed my mom up. She's 97 years old, independent, and living alone. One time, she was also having low blood pressure episodes and falling. At that time, we also signed up for Lifeline’s medication dispensing machine and reminder. Wearing the device is just like wearing a piece of jewelry for her and having it made her feel better that she’s got a button to push if she needs help.

I have no feeling in my feet or hands and I use a walker. Also, I'm alone a lot and so I'm very careful in everything that I do. I'm afraid of falling and not being able to get up too so I decided to look for a medical alert device and that it might be advantageous. My experience with Philips Lifeline has been very good. I feel more independent and has fewer worries. While I rarely test it, their response time is very quick. Sometimes, they even call me. Overall, I'm happy with their customer service and I would recommend them.

I live all alone and with Philips Lifeline, I don't feel blind. I wear the device around my neck everyday and and so far, I'm happy as I can be with my experience. I have slipped and fallen several times before and I couldn't get up so I had to call them down here. I love their line. It's the best thing I ever had.

I was starting to live alone when I figured that getting a medical alert device would be the best thing to have and I got a Philips Lifeline. It’s always on me and I feel secure all the time.

I've had Philips Lifeline for several years now. Although my sister lives up the street from me, I live alone here. I have the necklace though, and I just wear the button. When I do the test to make sure that everything is working, their response time is about 30 or 45 seconds. They do a good job and they’re friendly on the phone. They also sent me a letter before saying that they had tried to get a hold of me because I hadn’t been calling in with the test.

I'm 87 years old and I've had falls and broken bones. But I don't have to worry because I always have somebody. When I call, Philips reps would call my neighbor and they'd come right over. It just takes them a minute to answer when I push the button and then it takes them a while before they put somebody else on. A couple times too nobody was home at my neighbor's. The reps are slow but they are friendly. It's just that with an emergency thing, you don't have to wait.

I had two heart attacks and a stroke, and I’m 94 but I’m still going. I’ve had Philips ever since I was 78 years old and I wear the button around my neck and tuck it in my bra. It never comes off unless I shower and it doesn’t bother me at all. I'm getting along with it and I know it’s there so I can push it if I need help. Whenever I call the Philips team, they’re extremely nice and they’ll do something immediately. When I fell twice and the device didn’t go off, they sent me another one but it didn’t do anything. The other one would go off if I fell on the bed. When my machine went, the Philips team said that the new one will be shipped out to me within so many days and it did. Overall, I was able to use my button a couple of times in the past and I'm doing very well so I can't complain.

I had a TIA a few years ago and when the visiting nurse came, she suggested Philips Lifeline so I followed through and got the device. I’ve had it a couple of years now and I’ve had very nice success with everything. I feel very relieved to have it. I wear it all the time and I’m happy with it.

Philips Lifeline has been with me for about four years already. I wear it around my neck and it feels comfortable that I forget that it is there. I tested the device to see if it was working and I have had it in an emergency three times. I got help when I needed it and that was all that is important to me.

Betty is 93 years old and she lived alone until June when I became her caregiver. She's had two runs with her Lifeline device and it has done well with getting medical help. We don’t guard her 24 hours but I live across the street and when I saw the squad here, it scared me to death. She had fallen backwards into her shower and she used the device to get help. The team asked her if she needed any help but she didn't respond because I guess the fall had knocked her breath out of her. They went ahead, got a squad out here and notified the families. The family members are close and met us here and let them in. Because in the last episode Betty had, they had to bust in the back door because she couldn't get to it.

I was basically bed and chair-bound and my husband was very hard of hearing. There were a lot of times that he couldn’t hear me if I called. I got the Philips Lifeline so that they would ring him and he would know to come help me. When I started being able to walk and get around, there were some falls and things from weakness. But he passed away in September so now, I live way out in the country and don’t have very many neighbors close. The Philips Lifeline has given me the confidence to know if I got in a bind, it would be a way to reach someone.

Philips Lifeline sent us another device to replace the one my patient had lost. Then, I got a notification from them that the automatic call when you fall down with it was not working. I've since found the one she lost, so now she's got three buttons, none of which works when you fall down with them. The Philips Lifeline team was always courteous and has been able to help me out. However, there’s no way to test the fall detection feature unless you fall with it. When you just drop it and then it doesn’t work, it says that it’s been dropped and that’s all it does. I wouldn’t want her to be without the device, which she wears 24/7, since she is a little unsteady on her feet.

My mother has the Philips Lifeline device and it's been five years. She's 95 years old and she lives by herself. I was satisfied with their service but not lately and I would not recommend it. We got a letter saying the apparatus that my mom had wouldn’t go off by itself if she fell. It would only go off if she pushed the button and they would be sending a new one but that they ran back order. I thought that was a little ridiculous. The new one didn't come so I finally called. It came but a month or two ago, she fell but the device around her neck didn't go off. I came over, I pushed the button and it worked. I then called in on it and they questioned me about how long she was down for. I get that if she was only down for a second and it’s not going to work. But my mom was down for a bit, trying to get up.

I had Life Alert and I was having a lot of trouble with my phone system. The techs would come out and try to find out what the problem was and they had to keep kicking it up higher and higher to the phone company. I told somebody from the phone company that I have Life Alert pendant. He said, “That’s it. That’s your whole problem. It's not compatible with Comcast. The only one that is, is Philips Lifeline.” I immediately switched to Philips Lifeline and I have been very happy with them. The monthly fee was less than Life Alert and I have luckily never needed them. One time, I was out in the front yard, very glamorously picking up my dog poop and evidently, my pendant was swinging back and forth and it imitated a fall. They called over the box and I wasn’t in the house to hear it.

My sister is 93 and she was worried about falling, so she got a medical alert device. She wears Philips all the time. She feels fine and she’s satisfied.

I have been doing business with Lifeline and I’ve had them for years. I had one emergency and they responded appropriately when I called them. The police and the nurse came and it was resolved because the nurse fixed the problem. I think that the device will work out to be better. My device has a black cord, but I’d rather have a lighter cord color because I wear a lot of jewelry. Other than that, I’m satisfied with Philips Lifeline.

I'm 92 and I live alone. My daughter’s only two doors away, but I fell one time several years ago and I’m glad I had a Philips Lifeline, and it has proven to be good for me. I have it around my neck and I feel good that I have it. They are very good and prompt.

I live by myself and although I may be 88, I'm up and going and very active. I've had Philips Lifeline for a long time now and I feel very safe with it. I would recommend it.

I was concerned about my age but using the Philips Lifeline makes me more secure. It’s annoying at night, however, because it wraps around my neck. Also, it’s supposed to be good in case I fall, but they recalled it and I haven’t received my new one yet. But I wasn’t charged extra for the type that I have.

I want to live all I can and Philips Lifeline has been wonderful. I've had them for years and my emergency button has been good. Although I don't wear it, it's right here if I have to have it.

I have balance problems and I wouldn't be without my Philips Lifeline. When I fell and busted my hip, they answered immediately when I hit the button. It was as soon as I hit that floor. I am living out in the country, 15 miles from the nearest town and they had people out here immediately. Using it is about as simple as you can get. I wear it around my neck if I'm going to church or someplace with people. I will leave it off for the time when I'm going there but it's around my neck all the time. I also accidentally hit the button three times through all the years that I've had it. I said I'm sorry I did such and such, and their reps were as nice as could be.

I’m 85 years old. My husband had died and I live alone. I used to have relatives that lived in the vicinity but at this point, I have no one that lives in the town I’m in. If anything happened, I might not be able to get to my neighbors. I decided to get the Philips Lifeline device that I would just ring if something happened. I wear the help button around my neck and I tuck it inside my blouse or sweater. I’ve been very fortunate that I had to use it only a couple of times, and a person on it appeared. It is very comforting to know that somebody can hear you and that somebody’s there. I would recommend Philips Lifeline, and I have recommended it to some people that are living alone.

I've had nothing but good experiences with Philips Lifeline. They've been nice as they could be. I have lived alone for a long time and both my family and I thought that I needed a medical alert device. Philips Lifeline came, put the system, told me how to operate it and checked if it's working. They also always call whenever they were sending me something. Once, my battery got lost and they sent me another button.

The Philips Lifeline is comfortable to wear around my neck. When I’m alone, I keep the device all day and night. However, it's started to irritate me at night because I'm being choked with the cord. Also, Philips informed me that the last pendant I got doesn’t show the fall. I ordered a new pendant to wear and it doesn’t do like the one before. They were supposed to send another one but I didn’t get it.

I’m a bad asthmatic so I got a Philips Lifeline device. I've been using the device for a long time. I have it on all the time and I must have pressed it one time because I got the relief from the Fire Department and the ambulance. The only time they were crossing me out was when they were supposed to pick up when I fell without me pressing the button but that didn’t happen. I didn’t get any answer, so I called later and they said that I have to press the button. So, one says one and another says another. But other than that, I’ve been very pleased with them. They lived up to what they said they’d do. They’re a very professional outfit and have always been prompt in answering. I get help very quickly by either notifying my son or by staying with us while we’re on the line to make sure I'm not alone. That means a lot to me because I’m 98 years old. Overall, I’m satisfied with Philips Lifeline's performance.

My mother fell several years ago so we decided that it was the time that she needed a medical alert device. She has a Philips Lifeline and she said that it has been mostly good. However, I was disappointed as it took forever when they sent a letter saying that they sent her a replacement button but it didn’t have the fall detection capability on it. It was at least a month, if not longer than that before they finally got her the one that she had been paying for.

I'm 84 and I live alone. I have children here, but they're very busy. I wear the device around my neck and since having a Lifeline, I feel that I have some help on my fingers if I need it. Their team has been very nice. Sometimes it takes a little while for them to answer. I get, "You're connected. You'll be connected." And I'm standing there and thinking, "Am I gonna die before they answer?" I'm not happy about that. Otherwise, they're very nice and I feel more secure being alone.

I got my Philips Lifeline medical alert device a long time ago. It's a safeguard. I wear it around my neck regularly and go do what I do. It's very light and isn't inconvenient. Their team has also been very prompt and they've always answered. I push the little button, it rings, I talk to them and they do whatever needs to be done. But right now, I need a new button since the button I had is worn out. They're also making a new one that will ring in more places. I've gotten two letters from them saying that they're trying to get the units manufactured, but they've not appeared yet.

I had a sciatic nerve that went down my legs and I couldn't walk. I had a medical alert device ever since when I went home from the hospital which has been a long time. I am proud and thankful that I've got my Philips Lifeline. I feel safer with it because I live alone. I wouldn't know what to do without it and I'm glad that I have something to go to if I needed it. I'm very satisfied with Philips Lifeline.

Stella has a hearing issue so we got a Philips Lifeline for her. Their team was excellent and quick to respond. The device is easy to use and comfortable. She wears it around her neck. We have had good service from Lifeline and whenever we call, they call right back.

Rhoda is 96 years old. She fell a long time ago and was stuck under the chair and couldn’t get out. We had a different a medical alert device that she had to push but she couldn’t reach it. The Philips Lifeline detects if she falls and we’re glad we have it. She only notices it when she's getting dressed and I feel more secure that she has it. I can't be with her 24/7, and it's a comfort to know that there would be somebody to come to the rescue.

I'm 86 years old and I live on my own so I thought I needed something. I feel better now because if I need help, I have my Philips Lifeline button. The cord is really too long though, and it gets around my neck at night. It is aggravating but I still wear the device and I pin the cord to my shirt. I'd love to have the watch version but still, I enjoy having the pendant and I'd recommend it.

I’ve had Philips Lifeline for years. I fell and I couldn't get up. They responded very fast and sent people right out to pick me up. The ones that came and picked me up were really good and very friendly. They also brought all the stuff to check to see if I’m okay. I have a mechanical valve and a pacemaker, and they checked my heart rate. They also didn't make me feel like I was doing it on purpose. Plus, if I call when I have a problem and I'm not doing something right, their reps help me right away.

My children wanted me to have the Philips Lifeline device, so they got it for me. I feel safer in the house with it. The man from Lifeline called me about a month and a half ago, though, and he said that the necklace that hangs from my neck was not working properly. If I fall, unless I press the button, it will not work. They're waiting for another button as they're out of them. It has been over a month and I still haven't gotten it yet. It has not worked the way it's supposed to work for the past month and a half. But, other than that, I’m satisfied with it.

My family watches me closely but I live alone and I have fallen. I wear my Philips Lifeline necklace constantly but I'd like to have a wristband, too. I'd recommend Philips Lifeline.

Everything is beautiful and the reps always call me. I feel comfortable with my Philips Lifeline and I wouldn't do without it. I’m getting older every day and my feet are getting shorter so I wear it all the time but it’s itching around my neck. I stick it up under my pillow at night. I have used the emergency button once when I had to call and they were right here. I’ve recommended Philips Lifeline.

My mother had a fall and that prompted me to get her a medical alert device. The team at Philips Lifeline is very prompt, on the ball and ready to help. Their response time is very good and it's a great service. Even if there's not an emergency, we can use the device to call the police, so it has multiple uses. I feel much better and have peace of mind knowing she has it.

About a year and a half ago, when I fell, there was a quick response for the ambulance. I didn’t have to push the Philips Lifeline button back then. But, now, I have to push the button. But, what if I’m not able to? I’m not happy that I might have to push it when I fall where I can’t even reach the button. Plus, before, when I didn’t have to push the button, I didn’t have to pay as much. I thought I was upgrading it. Right now, I’m paying for not having to push that button. I’m not satisfied.

Philips Lifeline is the first and only medical alert I've had. Before, I got three phones, one in the kitchen, one in the living room and one in the bedroom. I thought if something should happen, I had the phones but I fell in the bedroom so I got up to go the bathroom and I fell and couldn’t reach the phone so I decided to get a Lifeline. I am a high fall risk and my family can't be with me 24/7. Then I started falling more often and they wanted me to get the extra alert system on my Lifeline. I wear the device 24/7 but it comes around on my neck and at night, it is really more uncomfortable to me. But it doesn't bother me at all at daytime.

I had a place out in the country and I was out around a lot. So, my children wanted me to have some precaution. We had a gentleman here that I thoroughly trusted, and he helped me get set up with Philips Lifeline. Since then, I have sold my home and moved into the St. Johnsbury Community. I'm in the development that has 50 apartments so I have family, so to speak. We look after each other and I have recommended Philips Lifeline. Sometimes the device is in the way but I realize that it's for a reason. I tell others that I've had good luck and every time I speak to the Philips Lifeline team, it has been very cordial as well.

I'm getting old and I needed something in case I fall. I have Philips Lifeline and it gives me security knowing that I can reach somebody if something should happen here. Having something around my neck all the time is not as comfortable as I’d like it to be but everything seems to work all okay.

I live alone so just to be safe, I got myself a medical alert device. Philips Lifeline's device is not very big and I wear it around my neck, tucked into my bra. I’m satisfied with it. My family feels more confident that I have it so they worry less. It's there if I need it.

My father is 88 years old and he had a stroke over 30 years ago. He began falling so a family member thought getting a medical alert device would be a good thing because the house is large. His bedroom is in one part of the house and when he fell, no one was aware. He has used the Philips Lifeline button in the past and they were very quick. We were fine up until lately. We received a letter talking about something was wrong with the device. Unless my father presses that button, we won’t get service and this was very alarming. In the past they were able to alert us when he fell. This was supposed to be getting rectified but it is taking so long. As a matter of fact, I got another letter the other day. I’ve tried to be patient about this but it’s been months.

Everybody is less worried about me now that I have a safety device, the Philips Lifeline. Quite a number of years ago, I was falling and I thought I had better get some help. It saved me several times I used it and I used it a couple of weeks ago when I fell. When I push the button, they give me the information and they ask who it is. I tell them and I say that I’m on the floor and I need help. They call and get help. They call my children and tell them. I wear it around my neck all the time and I recommend it to anybody I meet along the way that lives alone and could use the help because it’s worth it.

My mother lives alone and we're afraid of her falling. She had fallen several times. So I signed her up for Philips Lifeline and their response time was good when she used it for an emergency. Additionally, it was easy to reach out to their representatives and they answered my questions. Their overall demeanor was pleasant too. We have different things around the house and of all the medical devices, Philips is one of the best. It works well and their team has been responsive. We’ve been happy with the Lifeline.

I’m a quadriplegic and if something happens to me, I have to call. I used other a medical alert service before and I would get a call every month to tell me to test. But with the one I have now, Philips Lifeline, they haven’t done that with me. They should try to put me on a call every so often to check it. But their customer service was all right whenever I had to call them. They came out, checked my equipment and updated it. They also listened, found what the problem was and they tried to solve it. The help button helps me and I know that I can call for help in case of emergency. I have a sip-and-puff and I just blow through it and it activates it.

My mother lives by herself and she needs something that covers her in case she fell. She always puts on her Philips Lifeline device and she always makes sure it's on. They've been wonderful every time we talk to their team and we're happy with it.

My son used to live here with me so when he was gone, I got a medical alert device from Philips Lifeline. It is easy to use and also comfortable to wear. I feel more confident now that I have this lifeline.

My mother had Philips Lifeline so when I needed it, I contacted them. I've had mine for about 15 years and I wouldn't feel secure without the device. But I have some problems with it. They contacted me some time ago and told me that I needed to get a new button to wear because the battery would be wearing down. They were supposed to send me a new one but it didn't come. I called them and told them I didn't get it. They said they'd send me another one and that didn't come either. Finally, the machine worked so I quit worrying about it.

I've been using Philips Lifeline for 20 years and it's nice to know it's there. I had a bunch of surgeries done and we live 25 miles from any town in any direction. We felt we needed something out here for extra safety. However, our phone line is 35 years old and half the time we don't have a phone. It's been really bad since last year so I haven't tested the button recently. The last time I did, it took them four minutes to respond. It can be spooky having to sit there and wait during an emergency. I've had to put the receiver over on one side and the necklace is over in the bedroom on the other side since my house is split. From the bedroom to the living room is an open porch area. Their wireless product might suit our needs down here better depending on the price.

After my husband died, my family urged me to get a medical alert device because I have medical issues and I’m living alone. I don’t wear my button as often as I should and one of my New Year’s resolutions should be to put it on every morning. When I do wear it, it is comfortable, convenient and easy to use. I even forget that it’s there. Philips Lifeline's record-keeping is a bit messed up though. I got a few letters that I needed a new button and that there was a problem. I got the new button in the mail and I activated it. But recently, I got another letter that said they are working as fast as they possibly can to get new buttons for everybody. I don’t know whether the one they sent me doesn’t work but all of these letters indicate confusion to me and it is bothersome.

Several years ago, I had an episode where I really needed a medical alert device but I didn’t have it so my daughter made calls to several different providers. She had a list of questions and only Philips could answer them. I’ve had good service from Philips Lifeline but one thing I wish they would be able to do is provide away from home service. I have a pacemaker and I was told twice in the past that their research had indicated that locating me within a transmission tower might interfere with my pacemaker. I’d like to stay with Philips but I’ve reached an age now and I’ve had enough illness that I really would like to have something protecting me away from home.

Since I got my Philips Lifeline, everything has been all right. I was falling but every time I've called them, they've called me right back. It's around my neck and all I got to do is push the button and they're here on the line. Others should go get it because it's good.

My children wanted me to get the Philips Lifeline device, so if I fall, I could get help. I always keep it with me now and, with it, I feel safer. Also, the Philips Lifeline team has been helpful when I've talked to them.

We were looking for a life alert device because of the age of my mother and her mobility. We’ve been with Philips Lifeline for about 15 years now. She wears it as a necklace and it doesn’t inconvenience her in any way. We regularly test the button and the response time is definitely met. Plus, they are very kind. We are behind on our payments right now because my mom got sick and she’s on a fixed income, but we are trying to keep it up as best we can. It was a very good experience. The Phillips Lifeline team have all been fine and I would recommend them.

I had Philips Lifeline for years, and I had them for my mother before she died in 2006 at the age of 106. It was recommended for her through Saint Francis Hospital in New York and she had it after she moved up with me. She was 90 then and had used it twice. I continued with it for myself after an incident where I fell for no reason at all. I went to clean up the cat poop in the basement and I fell over the litter box on to the cement floor. I didn’t break anything, but I thought if I’m alone and this happens, I’ll die down here.

My mother is 95 and she has two Philips Lifeline device. We have an extension in the house so that she can be heard all over the place. The whole idea is that if she falls and nobody is around she can press the button and their reps will respond. It has happened twice before and so far things are fine. We’re happy with the service. It’s doing its thing.

I'm a 90-year-old widow and I live alone and Philips Lifeline makes me feel safe. Every time I've spoken to them, they've been very courteous and concerned if I needed help or not. There was a time, at 6:30 in the morning, this man was in my bedroom. I wear a hearing aid so I didn’t hear him come in. I asked him what was wrong, he asked me if I was all right and I told him yes. He was the man from the ambulance. Somehow I accidentally hit my button. I asked how he got in and it seems I forgot to lock the sliding door after I took the garbage out the night before. They were very prompt and it was a good experience to know that it was reliable. A couple of weeks later, I saw that man again in a little restaurant here in town and we had a laugh about the incident.

I had a heart attack so having a medical alert device is necessary. My wife works so she’s gone during the day and with Philips Lifeline I feel more secure. I just have to push the button and I get 911. I just did a periodic testing of the button yesterday and it took quite a while for them to get back to me yesterday for some reason. We sat there and my sons made a comment, “What if you’re having a heart attack? You’d be in trouble.” But in the past, it typically said, “Your call is being connected.” My interactions with the reps have been very good and they’re there when I need them. They’re also very friendly. I’d recommend Philips Lifeline to somebody that has the need.

I've been carrying my Philips Lifeline for five years. I had another medical alert service before but Philips is better and since having the device, I feel more secure. It's fairly comfortable to wear and if I’m wearing a dress with a collar on it or a blouse, I try to put the cord under the collar so it won’t be on my neck. I’m very seldom without it. I sleep with it and take my shower with it on. I would tell other people that if they needed fun, then they need a Philips.

I couldn't walk anymore and I live alone, so I need the Philips Lifeline device. I wear it around my neck and I wouldn't go anywhere outside the house without my beeper button. They told me I can go 250 feet away outside the house with it but I wish it worked farther away, like when I go shopping. But I have used it a couple of times and the response time was very good. I told other people they needed some way to get help and I recommended this device.

I live alone and my children buy Philips for me every year. I'm 94 now and in the times I've used it, I've been real happy. The fire station is only within a half mile from my house so they would be here immediately. There was a change in my sense of security especially with that feature where if I would fall and be unconscious, they still would come. That’s the only thing I miss right now. With the one I have now, I have to press the button if I fall and if I'm unconscious, it doesn’t register like it should. Lifeline sent me a letter a month ago about the manufacturer making a mistake. They were to rectify it and I should get a new lavaliere but I'm still waiting on it and I'm dissatisfied.

Philips Lifeline has been wonderful to work with. They listen and they've been very good about responding whenever I had questions. I need a medical alert device because I am a 93-year-old woman who has a bad heart and lives alone. Anytime I've needed Philips, they've been there and handled everything well. Also, they stay with you until your help arrives, which is very important. The help button, however, has been a pain in the neck. I used to have the one that you put on your wrist and it worked fine until I was in physical therapy in a community pool and two males asked me why was I wearing men's wristwatch. Philips Lifeline then asked me to try the pendant, which I did and is what I'm using now. I'm completely satisfied and I would recommend them without a second thought.

I wear Philips Lifeline and I have fallen where I got no response. I had to go through two or three people before I spoke to someone. When I fall to the floor, I've got to take a couple of minutes and I don't want to state a word. They ask, "Virginia, is that you? Did you fall? Do you need help?" I should not go through all those questions. Communication with them is not all that great and I don't feel all that safe. I got in touch with customer service after I spoke to them and told them that my eyesight in my left eye is totally gone and I can't read using my right eye anymore. They put me through the special services but my phone service was absolutely the worst. I can't see to dial a number but if I spoke into them, the service was really bad.

My uncle got my grandmother a Philips Lifeline device because she was a fall risk. One time, she fell and used the button, then the emergency people came out and picked her back up, put her in the vehicle and took her to the hospital. We feel safer and confident with the device.

We’ve had the Philips Lifeline for more than five years. My mother has dementia and Alzheimer’s, and she was also falling. When she first got the Philips Lifeline, she felt safer. It worked when she fell down, and they came out. However, something is wrong with the one she has so Philips is getting ready to replace it. In addition, they credited her account since the button was not working. There are seniors who don't have the means for a checking account and Phillips still deals with banks and money orders but they charge $2 for processing a payment that way. For a 91-year senior trying to make on what she has, it makes a difference. All in all, I would recommend Lifeline.

My leg, from my ankle to the middle of my leg, was bothering me and due to that I got a medical alert. I got the Philips Lifeline and I fell once, but I didn't get hurt and I got up right away. Everything is going along excellent. They're wonderful and right on the ball. I'm satisfied with Philips Lifeline.

My wife has MS, and she is unable to get around quickly. With the medical alert device, she could make a call whenever she ever needed anybody when I'm away or out of the house, which is everyday. It gives us peace of mind. It's very efficient, nice and it does what it's supposed to. The button is also easy to use and comfortable.

I fell in the winter time several years ago and it was very cold and I knew there wouldn't be anybody there for several hours. After I got my mail, I called Mercy, our hospital here, and had them come out and give me a medical alert device. They set up my Philips Lifeline. I wear it on a chain around my neck although I have another one. I was going to upgrade in October or November and I got my machine but I didn't get my bracelet or my necklace, and it took a few weeks to finally get my necklace. But I haven't started using it yet so I'm still using the original one.

The Philips Lifeline team has always been great. And they are professional and courteous. I was living by myself at the time I got my medical alert device from Philips Lifeline. I have two people living with me now. So, I never pay any attention that I’m wearing my device, but I know that it’s here. A month ago, I noticed that my Lifeline was not working. I had two falls and it did not alert them. They should be sending me another one but I haven’t heard anything. Even so, I've never had any other problems with Philips Lifeline.

I have a fractured pelvis and a pacemaker and that made me decide to get a Philips Lifeline. I wear the device around my neck and it itches but I put a collar on and then it’s okay. When I had to use the button, their team was good and very prompt. I’m older and I fall more but since using it, I've become more independent.

All of my children work, and so, I’m here by myself and I’m 92. Sometimes, I don’t balance really good in my walking. And as a health precaution, in case I get hurt and all, I got a Philips Lifeline device so I’ll have a way to get help. Since having it, I’ve been confident as I hardly have to call them for anything so far. I have the help available, but so far, I haven’t needed a lot of it. I have the one I put on my wrist and it’s very convenient. The people at Philips Lifeline has been very courteous and they were right there when I needed them. I've been with Philips Lifeline for a number of years and my experience has been good. I would recommend them to anyone that needs the type of help like I did.

My handicapped son and I live together. After my husband passed away, I fell and I figured I needed the Philips Lifeline. Wearing the Philips Lifeline is just like wearing a wristwatch. I have had it for 24 years and I feel a lot safer with it since my handicapped son knows if I fall down and can't get up, he is supposed to push the little button on my wrist. He did that when I fell and was out like a light. When I came to the fireman, the sheriff and the medics were all there in the kitchen. Their response time has been very good. A few months back, I fell here. I was awake and pushed the button. They have all my children's phone numbers and they called my oldest son. He then came and met us at the hospital. I have had a really good experience with Philips Lifeline and I'm glad I have it.

I was with a blind man for about 20 years and we lived four quarter miles on top of a mountain here in West Virginia where we got a lot of snow. Aside from that, he had to have oxygen and we had to have a generator because we didn't know when the power was going to go out. Since he had the money, we got a Philips Lifeline. When he died in 2009, I took the Lifeline and I've had it ever since. I don't live up in the mountains now but I feel more secure with the device because I'm by myself and I'm 85. I have it around my neck all the time. I fell eight times and couldn't get up and every time I called, they were on in just a minute or two. Their reps have all been good to me too.

I'm 87 years old and I have a daughter who's blind and retarded who lives at home with me. If I have any problems, I need to be able to reach somebody. I have help coming into the house all the time but I'm glad I have the Lifeline button here in case I would fall. When the Philips Lifeline people called to test it, they were very thorough and pleasant. They communicate well too. One time I fell and needed the button but other than that, I'm still okay. I still go to church every week and to the doctor's, and I still do everything that I did before except that I cut back on everything. I also keep the button with me all the time in case I have a problem.

My wife has an ailment so I got her a medical alert device from Philips Lifeline and it works well. It's comfortable and easy to wear.

I had a friend whom nobody could get in touch with and most of us thought that she was just busy. But when it got to be a day and a half, another friend went to her apartment and found out that she had fallen. She had broken her collarbone and three other major things had happened to her. And when we heard that story, we all went out and got a Philips Lifeline. We're glad that we have it. It's part of me now and it doesn't bother me at all. A year ago, a week before Christmas, I fell on the ice coming down a step, and I pressed the Lifeline and they were here immediately. I'm very satisfied. It worked and it was wonderful.

I had a heart attack eight years ago. I got a Philips Lifeline and I feel more secure having the device with me. Whenever I've tested it, somebody immediately comes on the line. On the other hand, it has not been comfortable and it is expensive. A company in my place has MaineCare and it's $20 which is cheaper, compared to Philips Lifeline's $30. In addition, the device didn't go off when I've fallen twice. My brother was here when that happened and he could've called 911, but he was concerned that it didn't go off. I feel that if it doesn’t go off when I fall and I’m unconscious, and that it would be a while until someone found me. Also, when I first got it, someone would come and put a new battery. Now, they’ve not done that in a long time. I have considered that I’m not getting really good service. I got a letter two months ago saying that they were sending me a new instrument but I haven’t gotten it yet. The service is not the one I thought it would be.

I was falling very easily and I was alone at the time that I purchased Philips Lifeline back in 2008. I wear it around my neck and it’s comforting to know I have it. I've contacted them and the experience was good. It was a bit slow but I ordered the fall detector in October and I’m just getting it set up now.

I have the Philips Lifeline around my neck and I feel safer with it. I fell about four times and used it. It's simple to use and when I got it, it automatically rang in when I fell. I appreciated that. But it doesn't do that anymore. I have to press the button. It's just that I could fall where I wouldn't be able to press it. Another thing is when I fall, they call a friend I fell. But they don't need to do that. They need to call the EMT instead to get me up. They're losing time like that. The last time I told them that their response time was very slow. I like Philips Lifeline well enough though that I'm paying for two of my friends to have it.

I am 84 years old and I live alone, and having Philips Lifeline was my children's idea as they didn't want me out here by myself. I do everything that I’m big enough to do. I keep the house but I don't go to the yard anymore because I broke my hand out there. Having the device makes me feel better and it makes my children feel even better too. I fell here in my living room one night and I didn't know whether this thing would come on or not because the machine is in the kitchen. But it went off. It didn't hurt me, but it scared my daughter. Their team did really well for me. I wear the device around my neck and I hardly know it is even there. It is easy to use and I am happy with it. I recommend Lifeline to anybody.

I have to walk up and downstairs in the basement, and I wear around my neck the Philips Lifeline I got about 20 years ago. One time, I had a stroke while I was sitting in my living room and drinking my tea, so right then I pushed my lifeline. Also on the 23rd of Christmas, my family has all been there for dinner and I ran across the yard to get my candle top that was blown off. I fell, heard my ankle crack and then I pushed my lifeline. The reps who responded quickly were real good.

Philips Lifeline gives me peace of mind and makes me feel confident. My help button is comfortable to wear. I'd recommend it.

I've had Philips Lifeline for years. I fall a lot, but I've got a lot of help from them. Since having the device, we have had a sense of security. I know I've got one there and I could switch it. It's easy to use, comfortable, and convenient.

I wear my Philips Lifeline device around my neck and it's comfortable and convenient. I feel good having it just in case anything happens.

I’ve had the Philips Lifeline for several years now and it makes my family feel better. It's comfortable and easy to use. I called them in the past and they wanted to know if I needed help. They were very quick to respond.

I had a stroke 20 years ago and they couldn’t find a reason for me having it. They put me in the hospital for four days and nothing showed up. Finally, they sent me home. My left side was weak and I had a tremendous amount of dizziness. I was determined, however, that I was going to get back to as close to what I was which was humanly possible and I did that. Then my daughters read that if you had one stroke, 25% you’ll probably have another, so it was like they were waiting for me to have another one. Eight months later, I had a TIA and that’s when I decided I better get a button because this may happen again. I went ahead and had Philips Lifeline put in. I wear it around my neck and underneath my sweaters or whatever I’m wearing that day, and I know it’s there. Then I go everywhere I want to go and I drive my car. I’m also quite involved in my community. I work at our food pantry and tutor little kinder garden or nursery.

My children wanted me to have something in my house that worked since I was living alone and prone to falling. But I'm living in an assisted home now and I just discovered that I have congestive heart failure. Where I live, they have their own telephone system and sometimes it takes a while before I get an answer. I got the Philips Lifeline service where they could hear if I fall and I like that feature because if I couldn't push the button myself then that would be the safety feature. It's easy to use and I forget that I have it on. But one time I fell, it didn't work. My daughter called them and they said maybe I didn't fall. We checked it and they sent us a new Lifeline.

I have trouble walking and a couple of medical problems. I have family around me, but I live alone. I take Philips upstairs with me next to my bed and there's a sense of comfort in knowing that if I need them, they’re just a press of a button and that alone is worth everything. Two years ago, my phone wasn’t working, so they sent me a new device, so I tried to connect it myself. I did it wrong and must have kept pressing the button because all of a sudden, there was a policeman and a fireman at my house, which tells me how quick they respond.

I've used Philips for years and I'm doing okay with it. The button works good and if there was someone in the house then I could push it. The customer service has been good and is polite. When they call me, I have the thing that I wear around my neck to test it. But I can't put it back on the string. Still, the Philips Lifeline is great.

Back in 1997, I had open heart surgery and my cardiologist said to me, “When you take off this hospital band from your wrist, I want you to put one of these on.” He then gave me a Philips Lifeline brochure. I filled it out, I sent it in, and I’ve been with them ever since. With the device, I have a sense of security. I call once a month to check my equipment. Since the day I started, I’ve kept a record of the day and time that I call, as well as the purpose. I write down "all working as per" and in parenthesis, I put the name of the person who answered me since they always give their first name. I haven’t talked to anybody grouchy, not even once. Over the years, I’ve had two occasions when I’ve had to call for help and in just of a couple of minutes, I had help at the door.

I am 86 years old and I've had several falls in the last two years. It got to a point where I was still independent but I was afraid to leave the house because I had balance, eye, blood pressure, and sugar problems. I was getting very depressed then I found about about Philips Lifeline. I've been with them for years now. Having their medical alert device has increased my independence. It is invaluable especially since I live alone. It works and it's wonderful because it has the GPS feature which allows you to go out and be traced when you fall. Most of my calls have been at home but I accidentally activated it when I was several miles away from home before and it worked and I am very pleased with that. Their response has also been good.

I’m 95 years old and I’m on a walker. I have osteoporosis and my back is weak. I’ve also had trouble with the spine, and it's collapsed a couple of times and it happens when you least expect it. I live by myself, and the Philips Lifeline has been very handy. It’s right beside my chair where I’m sitting and it’s very easy to use. I had a fall one time this year and I used it. An ambulance came and they didn't take very long.

I live alone so I looked for a medical alert device. My neighbors used Philips Lifeline and recommended it to me. Since I’ve had the device, I wear it around my neck all the time and it’s comfortable. My house is about 2,300 square feet, so I have a unit in the kitchen and a unit in the master bedroom. And I can hear very well wherever I am.

I fell in the backyard and the fact that I was home alone, startled me. The next day I texted Huntington Hospital and they sent me out brochures for three different companies for alert systems and Philips Lifeline was the one that my children and I decided would be best for me. I had an emergency wherein I was outside and I fell. But because the auto alert notified Lifeline immediately, I didn’t have to call myself. The response time was very good and by the time my neighbors could help me in the house, the paramedics were on the way down the street. However, I had problems back in the summer when my Lifeline battery went out. It hit its lifetime and they had no replacement for it. It kind of upset me to think that I went on a period of time without the protection of it. However, they finally did get it straight. They sent me two though I only need one.

I got my Philips Lifeline medical alert around my neck. I've used it several times and it's the best way to get help. Everybody has also been nice to me. Once, I fell and I got help right away. I’d recommend it.

I'm 85 years old and I live alone. My children thought I should have a medical alert device, so they got me Philips Lifeline. I wear it around my neck all times and I’m used to it. It's very easy to use, but I have one thing that gets me sometimes: the fall thing is so touchy. I couldn't even take the device off and hang it on a drawer just for a second. Philips Lifeline gets something off or on and that I have fallen, but I haven't. I am satisfied with them, though. I had to check in once a month and if I don’t, Philips Lifeline would call me. I have recommended them already.

My son was going to New York so, he wouldn't leave without me getting a medical alert. I wear my Philips Lifeline every day. Every time I check the device and tested it, it's okay and it comes in clear. I haven't had to use it yet though. Nevertheless, their team has been very polite and I would recommend Philips Lifeline to a friend.

I feel more confident with my Philips Lifeline. I'm in my 90s, I have trouble getting up and I also live alone. It's getting harder and harder as I get older to try to get somewhere and I'm getting more and more disabled. But I feel better with the device than I used to be without because sometimes I can't get to my phone. If I don't have my cell phone with me then I'll always have Philips around my neck. I have it throughout the day and I don't even notice it. I wear it at night too and it has become routine. It's very easy to use and I always get help although sometimes, it's a while before they'll say someone will be right with me. It's a while before they can get there, but not too long. I also had to extend it a little bit so that they would hear the fall. I found out that they hear it because I've fallen twice and they've gotten right on there. Philips works for me and I would recommend it. I have plenty of friends who have one already.

We acquired the Philips Lifeline device because my father is alone and he falls. It’s good to have that because if my parents can’t get to the phone and there’s an emergency, then they can press that button really quickly. Response time is good and, during testing, their representatives have been very polite and professional. It’s quite comfortable to wear too but we need to get a couple more of those necklaces because we lost one. And now my mom is a little bit older and she should have one too.

I had a slight stroke early last summer and had to go to a rehab facility. Since coming home, I use the walker all the time. One of my daughters pays for my Philips Lifeline and I wear the device all the time, except when I’m in the shower. There was also one-time I slid out of bed and I forgot that I had it. I’ve been fine with my Philips and when I used it, two EMTs came to the house and it worked out okay.

I live by myself and my chairlift went haywire a long time ago. I don't go downstairs at all anymore, so I just stay up here in my chair and my grandson comes and checks for me every weekend. I can't stand up and walk without having dizzy spells, so I use a walker and I have Philips Lifeline in case I have a problem here at home. I've got that thing around my neck and I check in with them myself every once in a while to be sure it's working.

With Phillips Lifeline, my sense of security has changed. However, I’m concerned about the fact that many other devices like Phillips offer much more services for less than what I pay per month. But I've used the medical alert device effectively many times. I have an artificial hip and it’s dislocated. So now, I'm just sitting by myself in my house and is unable to move. I have a friend who didn’t have a button and while she was out picking up her car from the repair shop, she tripped and fell, dropped her cell phone and couldn't reach it. She broke her hip. And I would’ve been in the same situation because Lifeline wouldn’t have helped me in that situation.

I had fallen several times. One time I was out in the yard, I did a number on my head and my face, but it’s mainly been my fault. I’m quite relieved that I got Philips Lifeline as I am alone and if I need help, I know I can get it. I’m always glad to have to bring it if I need it and it’s very comfortable to wear. I always get the service when I have to push the button. My Lifeline device was fine up until the time they discontinued it. But I assume that they’ll fix it back that way.

I've had Philips Lifeline for 15 years or more and I wear it all the time on my wrist like a watch. I keep it on 24 hours a day and I'm glad to know I have it. I feel very comfortable having it and it doesn't bother me at all. I used it several times when I lived in a trailer park, but I haven't used it in the past couple of years since I moved. I'm feeling good. Also, the Philips Lifeline team has always been good to me and I have recommended the device to a couple of people.

My mom's 88 years old and we wanted to get her something when I was at work in case she fell. She wears her Philips Lifeline around her neck. She was outside one time and she had her button on. She fell and they called her to ask if everything was okay. They've done a wonderful job with her. If she accidentally pushes the button, they're on the unit within seconds. Now she's able to stay home and we're happy with it.

We originally had the Philips Lifeline system for my husband when he was in a wheelchair for three years. He had the bracelet which was before the pendants were even available. I kept it for myself when he passed away because I was living alone for a couple of years and I always used it. I wear it all the time and I don’t even know I’m wearing it. It is very easy to use. A year ago in September, I fell and broke a bone in my leg while I was in the driveway and Lifeline immediately alerted their team. They even called my whole family and they had all the information on where the key is.

My mom falls and have used her Philips Lifeline several times. She wears it around her neck and we've had fewer worries since she got it. In any incident, the team would call me and my husband first. They've been very courteous on the phone and have gotten help here right away. It's worked great. Once in a while, the dog will step on the unit, so we just use that as a test call. Last month, my mom had to have her unit replaced, but it took them almost a month to do that. We finally got it and it’s all straightened out. Also, they sent her another helpline button, but they gave her a new one when they changed the unit, so I just have to send the other one back.

I had a light stroke a few years ago and my kids got Philips Lifeline for me. I wear it around my neck and if I were younger, I'd probably worry about somebody seeing it because of the thing around my neck and the cord that goes on my neck. But since I'm 85, I don't care and it doesn't bother me at all. One time, I slipped in the garage and I wasn't really hurt but I was stuck between the car and the wall and I couldn't get up because I can't bend this one knee very well. It was cold outside and I was wondering I what I was supposed to do. So, I sat there for a few minutes and I finally thought that I've got this button on so I used it. There was also one night where I was sleepwalking and fell and I cut my head on one of the hard floors in the bathroom. They were there quickly and they called some of my relatives. Everybody came and it was really a good thing for me.

I'm 102 years old and everyone here goes away and leaves me alone so I depend on my Philips Lifeline. I wear it around my neck and I feel safe with it. In fact, I've used it several times. I was so sick and my daughter wouldn’t let me go, and so I called 911 and they came and got me. Whenever you push that button, the response was really quick. They were very, very good.

I got a Philips Lifeline to help me when I need help and I have it for over eight years now. I wear it around my neck and it’s comfortable. When I had to use it, they responded in five minutes. However, I can’t use the device too far from my apartment. Other than that, Lifeline makes me feel good and I can live by myself with it.

The senior center in Chatham told me that getting a Philips Lifeline for my mother would be a good idea, which it really is because the neighbor actually fell and I said to her that she should get Lifeline. Overall I really like the Philips Lifeline representatives. We’ve had this service for quite a long time and if my mom actually had a fall and I wasn’t here and she pressed the button then they got me on my cell or they got the police then it’s worth it.

My experience with Philips Lifeline has been very good. I had both knees replaced and I couldn’t put weight on them without terrific pain. I needed help to get up and my son and daughter were not always available so I got the Philips Lifeline. Now, I don't worry as much if my son or daughter is out of town. It's like my skin. It's there and I know they will help me. They have been very prompt the few times I had to call. I try to be here and test every month and that's a good thing because it shows me that they are interested in my well-being and that I can depend on them.

I have seizures and I’m on seizure medicine. I've wanted to get a Lifeline, so I got one. I have it for a long time already and it has made me more independent because I know what I’m doing. The necklace is comfortable to wear but when I don’t take it with me when I go out of town, I take my medical card and my medicine. Lifeline is doing a good job for me and I tell everybody about it.

I had the Philips Lifeline for my mother when I was much younger. But then when she passed away, I kept it because I was living alone. I have it around my neck all the time. They call every month to check that everything is working correctly. I had the regular Philips Lifeline and then I took the a more expensive one that would know that I fell. I’m so old now that I thought it would be safer if I had that one. However, I got a letter saying that that wasn’t working, and I haven’t fallen yet to test it. But I’m still getting a bill for the more expensive one.

I'm 97 years old and my experience with Philips Lifeline was that I fell down three different times, and I waited, and waited, and waited. When the nice firemen came, they got me off the floor and back in bed. They also told me how long when they had gotten the call, and it had taken a half hour for them to get it. So far, I only use it at night as I have help during the day from 11:00 in the morning till 8:00 at night. And I'm back in bed at 6:00 at night. In general, Philips Lifeline has served me poorly. I would not recommend it.

My mother had a hip surgery and when she came on her hip popped out. The surgeons redid it the next day and popped it back in. She can’t walk and sleep on bedsore on her lower back. At that point, we kept her in the hospital for about a week and we got her in to DuBois nursing home. She was there for six months and lost everything she learned from the other nursing home. We got the Philips Lifeline for her safety if I’m not around. She has a neck button and she’s so used to it now. Then we got the receiver in the dining room.

I found out I was losing my faculties so it led me to certain movements and since I had Philips Lifeline, one for my neck and one for my wrist, I’m thankful because it got me out of a lot of predicaments like falling a lot. And for the few times that I have fallen and I needed assistance, it went well. The Philips Lifeline reps got on and would ask me if I needed help then they would proceed and get help for me once I tell them what I needed. They would call the fire department. Response time would take at least five minutes. People from the fire department would come out and help me up. It has been great because they have brought me out of a lot of situations where I know if I didn’t have the device, I don’t know what could have happened.

I’m paralyzed neck down so I needed a medical alert device. Originally, what I had was called Communicall but Philips Lifeline bought them up. The device helps me to answer the phone and call out an emergency. I also use Philips Lifeline when I need their team to call someone for me and tell that person to call me back. With Communicall, they used to actually connect the call. Philips' customer service is excellent. Everyone’s always polite when I check in so I’m very happy with the service. We bump the button every now and then because it’s one of those pillow-top switches. But that’s all right. At least it’s there when I need it. They're very reliable. They answer the calls when I push the button and they do it promptly.

I've had Philips Lifeline for a long, long time. I heard about it from a senior's center. I have a friend who was approaching 90 years old and I thought she needed it. She lives alone and she was mocking at having it but I said to her, "I'm going to do it," and so once she knew I was going to, then she would do it. So, she signed up at the same time I did. It's been a good thing for both us. Every now and then, the team at Philips calls me and asks me to test my button and I do that. And then they call me from Friday Harbor and say, "It comes in loud and clear." Speaking with somebody from Philips has been very good all the time. However, the elastic in the device kind of irritates my wrist so I take it off sometimes during the day. But I have somebody that lives with me now and so I'm not completely alone at any time.

My doctor recommended Philips Lifeline. I have a hard time speaking because I was in a car accident 20 years ago so I had brain damage and paralyzation. And when I was released from the hospital, I was on my own part of the times. I now have 24-hour care but I have the Lifeline in case I need it. I wear it around my neck, and I've used it before and happy with it. And my sister is also on the thing, so it also calls her if I get the button pushed.

I was living here alone and my father had Philips Lifeline before I did so I just continued it on. My experience with them was okay but I don’t wear it as often as I should because it’s bulky especially when I have to wear it around my neck. Their reps help me only when I test it. They answered the call and wanted to know if I need help. And I tell them, “No. I’m just doing a test.” Their response was fast. So far, the service has been fine but it would be nice if they could make something I could wear on my wrist. Nonetheless, I'd recommend them.

My mom had a lot of falling and she has health problems. I've been here since 2001 taking care of her, and I'm the only one who has used her Philips Lifeline button because there were times when she has passed out, so she was unable to push the button. My mom had the device around her neck at first but it seemed to be kind of a problem, so she's had the wrist one for a while which she finds easier to use.

I've had the Philips Lifeline for years and I'm really satisfied with it. I got it because I needed protection. I am here all day by myself when the children are at work and at school. I have to keep it with me all the time and I even sleep with it at night. I used to have to call every so often and I got to talk to somebody. However, when I needed to use the button, I forgot that I got it around my neck.

Once in a while, either bath time or bed time I fall and can’t get up. I feel safe having Philips Lifeline. Sometimes though, it's okay and sometimes it’s not. I'm outside and sometimes it’s off and I can’t call.

The owner of the Philips Lifeline device, Anne, is almost 99 years old and really critical. She lives alone and has been falling before. We've been using Philips Lifeline for emergency cases and everything's okay. All she does is just push on her necklace and the response come in right away. Sometimes when we touched and then the light came on, they called us also. And every month, we test it if it's working. When something happened with her necklace before that it wasn't working right, they replaced it right away. When we go out, we make sure that we have that necklace with us. But as long as we're here, she doesn’t want to wear it any more.

I feel safer with Philips Lifeline. It's always been good dealing with the team at Philips Lifeline. They're professional and I've had no problem with them. I was satisfied with my experience.

Philips LifeLine has been good since I’ve had it. I’m partially paralyzed on my left side, have seizures, and I live alone, so my sisters and brothers thought it would be good for me to have a medical alert device. I've had to have new phones several times and in my interactions with the people on the phone were very nice. They were very knowledgeable, too. I have the one that goes around the neck and it is very comfortable and convenient. It’s nice to know it’s there if you ever need it.

My son, Matthew, is quadriplegic. His regional center caseworker recommended the Lifeline. If I have to leave and he's in bed and he doesn’t have his iPhone available, he wears that bracelet. He wears hand splints to keep his hands muscles from contracting. Then we just put it around the splint, so he can hit it with like his chin. It's doable for him. I feel much more secure knowing that he can call. We've been using it for probably for at least 18 years. Their response is very quick. It's usually around a minute to two minutes at the most.

Philips Lifeline has been working pretty well. I haven’t had any real problem with it, and several other people in my family now have the same unit. The equipment seems to be very reliable and as far as when I needed it, it has done what it’s supposed to do. My sister and brother decided that I couldn’t stay here in my house without it because I had had a couple of emergency calls here and I had to go to the hospital with the paramedics. However, the range of it is less now than it was originally, when they replaced their equipment. I used to be able to go further like to get out by the garage and the alarm would still work at my house, and it doesn’t work as far now, so I have to be a little more careful.

I'm liking Philips Lifeline. It's been close to a year since I've had it and it works good. I got it in my living room, my bedroom and also in every room. I can take it and call Lifeline and they answer quickly and I'm safer. I would recommend them because they're polite, nice and they answer quickly.

I’m getting older and I don’t move as quickly. And my family feels better that I have Philips Lifeline. I’ve tested my button and they responded quickly. Everything’s okay and it’s working fine.

At the time that we got the Lifeline, in the 1990's, my husband had many strokes and I have epilepsy and have fallen and injured my head for sometimes. The Lifeline has been a lot of help and it's a wonderful idea. I'm so used to it that I don't realize I have it on anymore. I tell everyone to get it. However, for this past year, whenever I call in to see if my batteries are okay, which they are, the orange and green lights keep blinking for several days after I hang up. I was told the battery is low. I've had the Philips Lifeline for a long time and this has never happened except for this past year.

My wife just passed away and I’m home alone a lot. I had two brain strokes years ago and a mini stroke that I wasn't aware of. Also one time, my son and I went out for dinner. He has a 350 Ford truck which is pretty high off the ground. When I got out of the truck, the cane I had was too short and I dropped and went down pretty hard on my legs. They were swollen a bit. Now the visiting nurses are working together to have somebody come in and sit with me for a while.

I have cerebral palsy so I can't really walk and I can't get up quickly if there's fire. I've used Philips Lifeline seven times and I love it. It always works and they always get the police and fire people here as quickly as they can. I wear the device 24 hrs everyday. It's the right size though they might need to change the color of the button because I don't like black. Also, they need to have quicker response when I press the button. They say, "This call is being connected." Then, you wait for a minute and you wait for another minute, and finally, they come on. But it was snowing that night so I understand. With Philips Lifeline, I can stay home and still do the things I want to do, and that makes it better for me. If I didn't have it, I'd probably be in a nursing home somewhere and somebody would be pushing me around like a rag doll.

When my husband was ill 20 years ago, we got the medical alert device from Philips. It makes me feel more secure walking around the home and it's easy to wear around the neck. Everybody that knows me, knows I have medical alert device, and the service has been fine.

Philips Lifeline is great. I wear it around my neck all the time. When I needed them, they came and took care of my box. I have the old one and they changed the battery in it. They were a help to me. The only thing is sometimes I find that it takes so long for them to answer my call when I press my button. But they usually get to it. They have stayed on the line with me when I call for help. Philips Lifeline makes me feel safe because I always have somebody around to call. Knowing I'm not by myself makes a difference. I would recommend it to a friend if they’re alone and really sick.

My Philips Lifeline works. We used it with my father and it worked then. We just continued and I haven’t had to use it in terms of an emergency, but they do test it every month. They respond when I press the button and I can clearly understand them. It can communicate from the cellar or from even outside to a certain extent. My Philips Lifeline ensures that I have access to the outside. I have problems walking now and I don’t get out very often. It gives me that assurance that I can communicate quickly if something happens or I can make a phone call. If something goes wrong with the phone, I have something to fall back on. Philips Lifeline is available 24 hrs so I feel safer. I wear it constantly even when I go out because it happened to a neighbor of ours. When she came back from the store, she was walking up her steps to her apartment and she had a stroke. No one was around and she was there for quite a while before she was found.

I had several falls and for many years I was by myself, and it was a safety concern in the house. Since I got Philips LifeLine, I've got a kind of peace of mind. I've used it for several years and their team is pretty good. They brought an emergency people out to where I've been living before. The device does not seem uncomfy to wear. I'm pretty happy with it.

I've been using Philips Lifeline for 17 years. I used to live by myself after my husband died. However, since I live with my daughter now, I don't use it as much. Though I still use it when I take a bath. They have that fall service but I’m not getting the service I should with it. I pushed the button when I fell but I didn't get any response. I’ve reported this three times but I have not received any help. One said that they’re going to take care of it. Another person said that they’re going to give me one-month free service. Another one said that they’re going to send me some new equipment. I’m very disappointed with Lifeline.

I’m in a wheelchair and I’ve had Philips Lifeline for a long time. Whenever I called, they answered. They were very friendly. One time, I fell in the bathroom and I was by myself. I usually have providers except for a couple of hours in the afternoon. I was trying to get to the toilet and my wheelchair moved one way and I couldn’t help from falling. I had my Lifeline on and I called and an ambulance and the fire truck came right away. They picked me up from the floor. I thought I didn’t have to go to the hospital but after I sat there a bit, my leg started really hurting and I called them back. They came and took me to the hospital. I really like Philips Lifeline because it’s a help when I need it.

Philips Lifeline is excellent. Last year, in October, I was in the kitchen. I was lifting a crackpot to wash it in the sink and I fell and then I just pushed the button and immediately, a Methodist Hospital came on the line and they contacted my son-in-law and it was just a miracle because of the Lifeline button. I live in the granny house behind my family and wearing Lifeline all the time gives a wanted confidence. I never take it off. It is a blessing for me. I'm 93 right now and I've had it since 1993 so that has to say something. When I call, reps from Philips Lifeline have been cordial. However, sometimes Lifeline have all these options which aren't what I need. It would be nice to just speak to a person than go through the automated process. Everything is automated now and sometimes the options are undesirable. Other than that, I am satisfied with Lifeline. It was right on when I fell in the kitchen. Everything was immediate. I'm happy to recommend them.

I was with Life Alert and then Philips Lifeline took over. Getting the device was my idea and I have a good experience with it. I feel comfortable having it, especially when I’m in the shower. I also like that I could call if there was a problem. I’ve used them a few times and their response time was short. Their reps have treated me very well. I’ve used them to get a hold of my daughter. They had her number and they made the phone call for me because I didn’t have a phone. And then I also called and asked a favor to have the calendar for 2018 because I’ve always had it before with Life Alert but they don't have one. But if friends would ask me about Philips Lifeline, I’d tell them that it's good to call them.

I’ve had Philips Lifeline forever. I got the button around my wheelchair. I used it a couple of months ago and it worked well. I feel very safe with it. Their reps are also very good when I speak with them.

I’m disabled and my caregiver offered and signed me up with Philips Lifeline. The health button has been regular and I wear it around my neck. It’s very handy and I’ve used it many times. Their team has been very nice. I've had Philps Lifeline for years and they’re super. I had an excellent experience.

I have heart problems. I’ve had the Philips Lifeline for about eight years now and had a fall or two. I've used the device more on testing and I’ve had someone here in about five minutes. I don't know how they could do any better. Their team has been helpful as well when they call. I always have the Philips Lifeline with me. I hang it on my walker and I have it right beside me at night. My experience with Philips Lifeline has been good.

My mom has Philips Lifeline for at least 20 years now. She lived alone at the time and she felt better having it. And we did too. However, the radius is not far enough out and it doesn’t allow her to go very far. So I would recommend that that be looked at. Nonetheless, she’s been satisfied with the experience.

Philips Lifeline gives me a feeling of being safe and I have someone in my corner. I haven’t had a lot of experience, but they always respond if I need a question answered. They are always helpful. The help button is a source of comfort to me. It's also easy to wear. I’d highly recommend it if the person is in my kind of lifestyle circumstances.