Lifeline Reviews

My mother lives alone and her Philips Lifeline gives her a sense of security. She wears her device around her neck and never complains about it. Philips recommended for her to have it on when she's home. Her phone service went out for three days several weeks ago, which was a little bit unnerving because then her device didn't work. But we've tested it several days ago when we were with her and the response was immediate.

I'm a type 1 diabetic for over 70 years and I need to be able to call for assistance in case anything happens to me. I wear the Lifeline around my neck and I'm not aware that it's even there before I need it. Having it also gives me an added level of security. There was one incident over the years where I needed help and Philips Lifeline provided it very quickly. But I noticed in the last half year or so that it takes a longer time to get a response from them. The responders are obviously overworked because they cut me very short and need to reset even if I do a test call. So it seems that they're understaffed on the response level. Still, I would recommend Philips Lifeline.

Marion fell one day and needed Philips Lifeline. She's doing good with it. It's comfortable for her and as her caregiver, she tells me to make sure that she has it around her neck. A while back, she accidentally pressed it and they came really quickly. Philips Lifeline is very good for older people. It's reliable and I like it.

At 92 years old, I'm bound to have something, but compared to my contemporaries, I'm in excellent shape. I've always felt confident, but with Philips Lifeline, I feel more confident. I've had it for years now and it seems to be doing what they said it would do, and I'm happy with it. I wear it all the time and I know it's there. I'm the only one that can see it unless some of my colleagues ask me if I have that sort of protection. Everyone at Philips seems to be professional. However, some time ago, a fellow came in to repair something. He looked at something and was probably here for about a minute or two and then left. Then I got a big bill for about $200, so I objected to it and I went back and forth with Philips. I finally got it resolved, but they won because I got sick and tired of them bothering me.

My kids decided to get a medical alert device for me. I'm doing good with this Philips Lifeline device. I wear it on my neck, and sometimes, it's a little bit to wear but not bad. It's working alright and I would tell a friend about it.

I'm disabled and I'm by myself a lot of times. I don’t walk or stand but go about on a scooter. From time to time, I had fallen and had not been able to get up. I recently subscribed Philips Lifeline and I wear the device every day. But I had better visions than what it's really turned to be. When I had questions about the equipment or about the hookup, I was not happy with the service at all. The people I talked to didn't know the products. I described what I needed and asked if they got it. They sent me something but it turned out to be the wrong thing. I called back and they sent me something else but it was still the wrong one. There was no real direction how to solve the problem I have. To this day, I have a piece of equipment and it's not doing what I need. The whole thing was about getting a second box that would allow me to extend my communication to a remote part of the house that I occupy.

I’m living by myself and my children wanted me to have medical alert service. I got Philips Lifeline and I feel very confident having it. I’ve been very satisfied with my experience with them. I called them once I needed it and they answered me right off, in about two minutes. Their team used to call me once a month, too, to make sure it was working, but they have not called me now for about six months now.

I haven't had any trouble with my Medical Alert device. I've had this for a long time. It's part of my body and I'm completely happy with it. I definitely love it and I would tell a friend to get one as well.

I had pneumonia so I needed a medical alert device. I'm also 95 and I live alone. Philips Lifeline is a little high-priced and I would also rather have the GPS since I do not stay strictly in my home. But the help button is quite easy to use and they were responsive. I turned over in bed one time and my hip popped. I called the Lifeline and they got in touch with the support people I had listed then I ended up with the ambulance. It was quick.

I have an autoimmune disease and oftentimes I'm alone in this home. I've had the Philips Lifeline device for almost 20 years and I have fewer worries. I wear it around my neck and I feel secure that I have it. All they have to do is push the button and help will come along to get here. Their response time is very good and I'm satisfied with what I have. Since I can't travel anymore and I don't need anything fancy, this serves my purposes. I would recommend Philips Lifeline and people can choose whatever level they want, depending upon what disease they have.

I live alone and everybody told me that it would be good to have something to let people know where I am if I'd have an accident. Philips Lifeline makes me feel comfortable knowing that I can reach anybody when I need to. I wear the help button around my neck and it's comfortable. I've tested it and the Philips team's response time was quick and the people who responded were very congenial. I’m satisfied with my Philips Lifeline.

I have had this service for my father, who is 93 years old, for the last 9 years. The service has been amazing, however when I called to cancel yesterday, because he has to go into Palliative Care, they were less than accommodating. I expected compassion, however all I received was a customer service rep trying to sell me on the service for another family member. I have never been more insulted and disappointed at the lack of human kindness.

I live alone and I get sick all at once and I had to have somebody to call so my sister told me to call and get Philips Lifeline. They fix anything that goes wrong. One time I couldn't hear them so they sent me another button and that works perfectly. I had to have them often last year. I ran to the bathroom because I was feeling funny and when I got in there I had almost bled out. I had a bleeding ulcer and when my son came I was all bloody. They came here quickly and the rep talked with me until the ambulance that they had sent was here. When the ambulance arrived, the staff inside worked on me from my door all the way to the hospital.

I sometimes fall and I couldn't always get up. The first time this happened was about three years ago when I was at my daughter’s home in Bloomington, Illinois. I broke the femur in my right leg and had to have surgery and therapy. I recuperated from that and then they let me come home with a promise that I would get somebody to come and stay with me for a while since I live alone. One of my daughters came and stayed with me for five weeks and went to the exercises with me. When she went back home to Pennsylvania, I fell again and broke the same bone. So, I had to go through therapy again. My right leg's okay and I can walk with it. But it hurts to be on my right knee. I have to be on it for a while till I can get near a chair, grab hold of whatever and stand up again.

Philips Lifeline gives me and my siblings peace of mind. My mother is going to be 92 years old and lives on her own. She wears the device as a necklace and it's on 24/7. She pushed the button on one occasion when she fell, and it alerted the neighbor upstairs since he heard it and he came down. Philips contacted us and they were there when needed, so it was a positive experience.

When my mom is alone and her balance is off, she could fall and I can't be there 24/7 to entertain her and take her out. I did some research and found out that Philips seemed to have the best rating in accuracy and response, but it was a little more costly. But it's good when the thing is detected and somebody comes on. That part has worked well and I was able to call 911 right away. It has happened twice. And for the other time, we didn't need an ambulance, but just a follow up with the doctor.

I got my Philips Lifeline device four or five years ago, and my experience with them has been very good. I wear my Philips Lifeline device around my neck, and I like it because I’ve used it quite a few times. I’ve fallen and I had to get my neighbors to let somebody in. These days, if I fall, Philips Lifeline team comes to pick me up. It's very convenient. However, I’m still paying the same amount, but I’m wondering why, when I fell, they said I didn’t have service anymore.

I've been using Philips Lifeline for almost 10 years and I've had good experiences with them. I like to wear the device all the time and it makes me feel reassured since I'm crippled and I can't walk around freely. I wear it around my neck and sometimes it feels hot. My neck has been injured and it has a hot patch. But I have used it many times for emergencies and the response times were excellent. The team is very good and always pleasant. They've sent me several letters saying that my Lifeline would no longer sense if I had fallen, though. But I am very satisfied with Philips Lifeline.

I was falling a lot so I got the Philips Lifeline device and I’ve been using it for about five years now. During an emergency, the responders came immediately and they were excellent. Their team was very cooperative and helpful. I’m comfortable having this device and I’m very pleased with Philips Lifeline.

I washed the device in the clothes washer, and I did something to it. I didn't let Philips Lifeline know, but they sent a replacement anyway. I guess they could tell. Philips Lifeline is the only one I've ever had and it has been satisfactory. I've got macular degeneration in my eyes and I was falling and I live alone. It was recommended that I get a Lifeline, so when I fall, I could get help. There was a time when I fell on the floor and couldn't get up, I had to push the button. Philips called the ambulance that carried me to the hospital. Also, I fell in the kitchen, and I had the Lifeline on. The other part if it was in the living room, but they heard me and got right on it.

Everyone at Philips Lifeline is very helpful and appears to be very intelligent, and I'm very pleased. I've used my medical alert device twice within the last six months because of my fault. I ran my walker into the wall, but I'm fine. I've been a customer for 10 years and I would absolutely recommend it to a friend.

I thought the Philips Lifeline would be a helpful thing if I needed it since I live alone. I wear it around my neck and I don't even think about it. I'm really happy with it and I would worry if I didn't have it. I got a new one in the mail yesterday.

I was living alone and I had two strokes before. I had one in 2007 and my kids ordered the Philips Lifeline device, and I have had it since then. I had one accident when I fell off the roof of my house, and I was knocked out. I was laying outside and when I came to, I pushed my button and the Philips team got me right away. I'm very confident with the device on and I wear it all the time, and I love it. I know the device works, and I talk to everybody to get one.

Philips Lifeline gives me more security. I live alone in Springfield and my daughter's in Chicago, and having a medical alert device gives me some way to contact help if I have an emergency by myself. However, I fell a little over a year ago and the device didn't detect it. I thought maybe it was my weight since I'm a small person weighing 83 then. In addition, the fall happened on the front porch, not in the house. I pushed the button in and someone connected me to St. John's. They also wanted to know who I wanted them to notify. I told them to notify my next-door neighbor, but they weren't home. I told them that my niece lives right behind me and they got her.

The person I care for got Philips Lifeline after he fell and had to get a partial hip replacement. Now, he has that safety in the back of his head. He wears the help button around his neck and it's very convenient. But when he lays down with it, sometimes it ends up in the back and he has lain on it because we didn’t know it was hanging from his back and it had been pressed twice. But he has also used it and most of those times were accidents. He fell but he didn’t get hurt and it wasn’t serious. Still, the button worked when it was supposed to. We also try to test the button at least once a month and they respond very fast, like 25 seconds. Philips Lifeline is great. I would recommend them because I’ve seen other companies and Philips Lifeline’s service is the best.

My daughter worked for Philips Lifeline and she gave me the medical alert device as a gift. My experience with them has been absolutely perfect. I wear the device as a necklace every day and I definitely feel more independent with it.

It has been a good experience with Philips Lifeline. I got it a long time ago and it’s really a relief to have the device. They always seem to be on the alert and sometimes, even when I haven’t fallen, the team would call and the reps were very polite when I spoke to them. I would recommend Philips Lifeline. It is a help to have if you fall.

I have multiple sclerosis and I have a brain tumor. My husband works evenings, so I'm home alone until he comes in. The Philips Lifeline band is nice. I got one for my arm and another for my neck. I’ve had Lifeline for a long time and when I told them I needed a new necklace, they gave it to me and they just sent me a new something to replace what I have. I would recommend Lifeline from Philips to a friend.

I'm a senior and I will be 100 years old soon. The medical alert was something I started with Philips. I've had the one on the wrist. But I wasn't very happy with Philips. The original one was not to my liking because I fell a couple of times and nobody answered. I didn't know I had to press the button and it seemed to me that part of this protection was not given. And If I don't have enough strength or I’m out of it, I can't press any buttons. I have the replacement already for about a month and I'm hoping that this system is not like the old one. I'm wearing it and I got used to it. It’s a protection and I know I have to have it. I had to put pressure on the reps and pull my age clock which I usually do. I would recommend people to research about Philips more fully than I did.

My husband and I had a Philips Lifeline device, and after he died, my children put it in my name. They wanted me to have it to make sure I could get a hold of somebody if I needed to. I've had this device for at least five years and I've never had to use it, but the Philips team called me the other day and said that something was wrong and that they were going send me a new button, but I haven’t got that. Right now the device is doing all right, and I wear it around my neck day and night.

I'm living by myself and I've been using Philips Lifeline for five years now. They call me whenever I press the button and they're very nice and friendly. I've used it twice, once when I fell outdoors when it was wet and icy and the other time when I fell inside my house. They came very fast and it was very good. I would recommend Philips Lifeline.

My mom is a hundred and she's doing great but at a hundred, she has help with the meals and pills. We have 24/7 care for her and if a family member is not here, we have some caregivers come in. We like the Philips Lifeline device because even though we have somebody all the time and she's doing well with calling out if she's going to the bathroom at night, we know someone would wake us up if she forgets. She probably wouldn’t want to wear it because she has somebody all the time but she wears it, making us feel better. However, there was a little glitch and the fall detection wasn’t working right. They sent a new one and adjusted the bill so we should be in good shape. But I wish they let us know sooner instead of letting two months go by. That makes us leery. They should inform the family right away if there is anything wrong.

I’ve been to the hospital about three times from having fallen. The doctors are doing as much as they can to keep that from happening, and I thought I need a medical alert. I’m also sleeping in a chair that’s moving up and down and it’s so easy to fall. I have used Philips Lifeline and I had the people come immediately to check me over and asked me if I want to go to the emergency. They also notify my son and the lady who helps me. I’m very glad to have it. It makes me more comfortable and gives me peace of mind. I hope everybody that lives by themselves would have one. If they’ve fallen, they might have it as needed and they need help quickly especially when one can’t even get to the telephone. You can push the button right away and it’s much faster. I recommend it.

I'm 86 years old and I live alone. I had a stroke in my left leg so I get around with a scooter and I thought I needed a lifeline. Philips Lifeline is my first medical alert and since having it, it makes me feel secure. I fell in the bathroom one time but it wasn’t serious and the team responded in about five minutes. However, I'm annoyed that I got a call from them today that they were going to put a new one that has to be exchanged for the one I have presently. It was something they already did and it was not too long ago that my daughter did it for me.

I have had my Lifeline for several years now, and I do not want to get along without it. I have used it a couple of times because if I fall, I can’t get up. I wear it around my neck all the time, and every time I used it, I got help right away. I’m very satisfied with it.

I’m Rose’s new aide, and I walk with her because she is not independent. Rose became blind and her family gave her the Philips Lifeline device. She has it all day every day and it’s great.

My wife and I are getting very old. Having an emergency system available would be good for us and also, I had an emergency with my wife and we called 911. That experience also motivated me in getting Philips Lifeline. They have had a very good reputation over the years and when we pushed the button to test it, they called back and asked if everything was all right so, the service was pretty quick and the system was okay. They had to reschedule us and they called us. They were also professional, they used my name and they knew who was calling.

My Philips Lifeline is working alright and is easy to use. It's around my neck and it's not bothering me at all. I'm glad to have it because in case anything happens, I can just press a button.

I have lived alone ever since my husband passed away. A man called me and said he was sending me a free box and button which wouldn’t cost me anything but I’m still paying for the button every month. It’s a white neck button that has a round oval button in it and I wear it all the time except when I hang it at night. I've always felt safer with it as long as my box is working. But when the power goes out, so does the box. My grandson even came down and checked it. At first, the reps said it was the battery and they sent me a new button. My granddaughter helped with the new button when I got it and I made sure it was working at the right distance. But I've had one power failure since then and the box is still not working. I thought the box was supposed to be on all the time when it's an inline thing. But when the box is working, it’s fine and I’ve recommended Philips Lifeline to other people.

My daughter chose the Philips Lifeline and I'm quite happy with it. It works, it blinks, and we're good. I don't have any trouble with it.

I am 90 years old and I am not as active as I would like to be. While a young woman comes in the morning and does some cleaning, the rest of the time, I am alone. I have some reliable neighbors with whom I can correspond, if absolutely necessary, and also a godchild who lives some blocks away, but she is at her country house during the weekends so I cannot rely upon her. I still have to rely on my Philips Lifeline, especially at night. So far, the Lifeline button gives me a sense of comfort. I had a heart attack and had to rely upon Philips because I was alone at that time. My godchild immediately came over so it was a great help. If someone were to ask me about Philips, I would say that no matter how old the person is, there are people even in their 40s and 50s who live alone and are not in tiptop shape. It would be wise for them to have a Philips Lifeline as well.

I’ve had my Philips LIfeline device for several years now and the battery is getting low. They came around before and checked the port, and they put another battery in and I've had it ever since then. They sent me a new one and I got it yesterday, but I haven't had a chance to read the thing and to put it in. Also, when you push the button, they don't answer right off. You have to wait for more than a minute before somebody comes onto the other end. But other than that, I have no complaints.

I have had my Philips Lifeline for years and years now. I needed a medical alert device because of my age and my friend suggested I get it. I have felt more secure since I have had it and my children have felt better about me being here by myself. I've been amazed at how quickly they respond. They are also as nice as they can be. I have the help button as a necklace and I wish I did not have to fool with it at night because I’m conscious of setting it off. Recently, I have set it off by mistake twice in the bed. Everyone was thinking I needed help and I quickly told them that I do not and that it was a mistake.

I'm living alone and I wear Philips Lifeline around my neck. I'm satisfied with it.

I'm 86 years old, living by myself, and I've fallen twice so I told myself that I had to do something about it. I got Philips Lifeline and I've had it for four years now. And I'm very well-secured. When I was living in an apartment, I fell and I had to use the help button. Within minutes, the ambulance came and I got help. The response time was lower than 15 minutes which I thought it would take. I have a habit of falling and the Philips Lifeline staff have been so nice to me. After I talk to them, I feel fine because I feel safe. Philips Lifeline is great and they have always been there when I needed them. Everybody should have one, especially seniors. Also, Uncle Sam should supply them instead of us having to buy them. A lot of people need it and they can't afford it.

I wear Philips Lifeline around my neck and it’s fine the way it is. Though we haven't used it, it's a feeling of safety having it.

My Philips Lifeline is working very well and I've had it for so long. I wear a medical alert bracelet and I would recommend this device.

A friend of mine said that I needed to get a Philips Lifeline necklace. I wear the device around my neck. It irritates me though and it sticks out under my clothes. I just pretend that it isn’t there and go on. I fell on the floor once and the medical alert device went off. After a long time though, it quit working. I got a new one since and it works. When I press the button, the response is just right off. The Philips Lifeline is a good thing to have as long as they work.

I live alone and so my children gave me a Philips Lifeline as a gift for safety reasons. I wear the device around my neck and I never take it off. Several years ago, I fell and I called Philips Lifeline. They were right here and took me to the hospital. Their response time was very good and I had no complaints. I've recommended Philips Lifeline to several of my friends. Those who are widowed and are living alone should have it.

I’ve had the Philips Lifeline for about nine years since my husband died. I wear a necklace with the help button on it, and I’m so attached into having it on that I would feel uncomfortable without it. I check it about once a month to make sure it’s working properly and I usually get a response within 30 seconds -- sometimes I have waited as much as 45 seconds or one minute. The people who answer are always very generous, kind and polite. Having my medical alert device eases any worries that I have because I'm getting help if I need it.

My mother had a medical alert device when she was living. I'm 96 years old and I live alone, and I felt that I needed that too, so I got it. I only have a granddaughter who lives close here in Placerville, while the rest live all over the United States. She feels comfortable that I have that because they alert her if I have a problem. The Philips Lifeline device is comfortable to wear, and I never take it off and I take it in the shower. I feel it's very important, particularly in the shower because that's a very dangerous place for people who are not too steady on their feet.

I have epilepsy and I'm home alone. My grandma had a Lifeline device when she was alive, which was a good idea. So, I called Philips Lifeline and ordered one. I wear the button around my neck and sometimes, I forget that I'm wearing it. With the first button I had, I can't leave the property because it doesn’t pick it up. Also, when I fell, the old machine would never pick it up and I’d have to push the button on my necklace.

I'm 95 years and I wanna have protection. For a number of years, I’ve been wearing Philips Lifeline. I just wish the alert works outside. But it’s helpful and I don't worry the way I would if I didn't have it. I'd recommend Philips Lifeline. They have treated me very well and they have been very helpful.

My son sent Philips Lifeline to me 10 years ago and I feel more secure with it when I’m wearing it. It’s supposed to have this automatic call if I fall, and a couple of times, it responded. Way back, I had a problem with it not working with that automatic response. I recently got a new one and it works when I press its button. Their reps respond immediately and they were pleasant to speak with. When I wear it, it rubs a little bit occasionally, but then I take it off for a while and I wash my hair. Sometimes, I’ll put it in my pocket if I feel like it but I don’t know if that’s good or not and if it will work if it’s in my pocket. Other than that, it seems to be satisfactory.

The doctor wanted me to have a medical alert because I’m by myself. I’m getting older too. Sometimes, you don’t realize things when you’re hurt. Something happened to you or you got sick and you got nobody with you. With Philips Lifeline, I feel protected. If I had to call somebody, the team would come in and check me out. I wear it around my neck and they also told me to wear it in bed. If I go out, I bring it with me as well. Sometimes I drop it and it has been lost but otherwise, I wear it all the time. Even though I hardly ever use it, I’m satisfied with the time that I did. They’ve been doing pretty good. They were patient with me and the lady I dealt with stayed up a long time. I would tell people to use Philips Lifeline.

I'm 91 years old and here by myself. You never know when something would happen. I fell twice and I needed a medical alert to call for help if I fall a third time. My son lives up on the lake but he can get to me if I need help. Philips Lifeline will call and alert him to come if I fall. I wear the device around my neck but it sort of gets in the way. It’s right by my hand if I fall so I can get to it. Their reps call me every now and then and we test it. I'm completely satisfied with Philips Lifeline.

My son got the Philips Lifeline for me and I feel very comfortable with it. I recently fell and I would’ve been in trouble if I didn't have it. I pressed it and the response time was very good. Their people were great. They called my son and he came down. The people that I speak to are always very nice and they give me excellent service. I was having a problem with the device and the console was blinking, and they sent me a new Lifeline. I love having it because I live alone, and this way, I always feel like there's somebody with me. I’ve had it for years now and I’m very happy with it.

The Philips Lifeline team has always been nice and helpful. They call once a month to test the device and they respond within seconds. My mom wears the device around her neck and it’s comfortable.

Philips Lifeline has been good to me and I'm satisfied with my experience. I have multiple sclerosis and because of that, I have balance problems and I fall. I live alone and having their unit gave me a sense of security. It also gave my family satisfaction. It makes me happy that they're pleased and don't have to worry about me. I have used the device for emergencies and Philips Lifeline has been very good. I've been satisfied with their quick and thorough response. I, however, have erroneously called them a couple of times. I wear the help button around my neck and since I'm at the age where I cannot wear a bra because of heartburn, it gets caught under my breasts once in a while and gets pressed. It has also gone off in my sleep a few times.

I thought a medical alert would be good for me as I age, living alone. I saw a stack of Lifeline’s brochures in my doctor’s office so I investigated and signed up a few years ago. I wear the device and I rarely take it off. I don’t even know I have it on. I put a gold inexpensive chain on it instead of the gray colored one that came with it. I had a defective pendant that I had to get rid of for a month and I had it replaced. I received a notice that it was not working if I fall and it only worked if the button was pushed and not if I fell and knocked myself out. It worried me and it took a while before Philips sent another one. They said they had another shipment on order and would send one that was complete for both pushings and falls when I could not push. I finally got it and they gave me a month’s free rent on it.

I'm very happy with Philips Lifeline. When I was living alone, I called our hospital here to find out which medical alert device provider I should go with and they were the ones they gave me. When I have their device with me, I don't worry about falling or anything. The only thing I didn’t like about it is that it had a silver-white card and it looked dirty a lot of times. Their staff was very attentive. Even when I didn’t fall, they get a message saying I might have and then they call. For instance, sometimes, when I take a shower, I bump the button accidentally. They would call right away and ask if I was okay. However, I fell and had the complications that come with it. I now have someone to taking care of me full time and I don't need the device anymore. But I highly recommend it.

I was living alone and I got the medical alert for a sense of security. Also, I’m blind and I have a lot of trouble doing anything. So I just keep the alert on. Last year, I used it once when I had breathing problems in the middle of the night and I was disoriented. I got help and they called 911. Then they took me to the hospital. Philips Lifeline worked when I needed it.

I was involved in an accident and I ended up in a nursing home for about a week. And there was an agency that check people who are over 65 and the agency lady decided that I had to have a LifeLine. I usually pin it inside because I'm not wearing it around my neck like a necklace that everybody can see. Several years ago, I didn’t realize I took it off an undergarment and it flew through the air and settled. Philips team never called me to see if I needed help although I was perfectly fine.

With my age, I feel safer with Philips Lifeline. It feels good to know that you got something and can use it when you need it. So far, everybody has been nice. My experience with Philips Lifeline has been good and if there's anything wrong, it was fixed right away.

I've had Philips Lifeline since '09, and I’ve had a lot of problems with it. I'm living alone and have some health issues. They sent me a lifeline, then they called and said another one would be sent because there was something wrong with the first one. However, I never got the other one. Then some lady came and put in new devices, and it went the same, but she gave me reassurance. However, a couple of days later, I received in the mail a great big container that has in it new equipment that she had just put in so I had to return it. I called the number that they gave me to call before I sent it back. The person who answered the phone was not from the United States and he was almost impossible to understand. I was on the line with him for I couldn't tell how long. It was one hell of a mess and I have not had the best experience with Lifeline. Their people said that it was fine and gave me all this stuff.

I’m satisfied with my Lifeline and I’ve had it for a long time. I paid extra so that whenever I can't punch the button if I fall, they would know it automatically. They have sent me a letter and they said they were working on it and trying to get some new equipment. And now, they’ve ruined my payment because it said I wasn’t getting my full charge. Other than that my experience has been excellent.

I've had the Philips Lifeline for ten years. I'm practically crippled and I lost my balance. So, it was something I really needed. I went to the doctor. I was having problems and I was in a convalescent home. The medical alert device has helped me tremendously because I live alone and I've fallen eight, nine, or ten times everywhere. If I didn't have it, I'd lay here forever. I love this medical alert device. I wear it every minute of the day. The response time is very good as well.

Before we started to stay with our mom, she lived alone all the time. She had the Philips Lifeline device for her own protection because she might have been outside in the yard or with her flowers. Philips Lifeline offers a degree of security especially in evening hours like when she tries to get up and go to the bathroom. Should she fall and maybe one of us here doesn't hear it and she's not verbal enough for us to hear, she can buzz her Lifeline and they will call us so we know there's a problem. She wears the device all the time and everything has been satisfactory. We would recommend it.

I live alone and decided to get a Philips Lifeline because I might fall. I've pressed the button accidentally when I fall and the response time is all right. It gives me time to check and see that all the pieces are still working and nothing's broken and I need a few seconds for that. The reps were fine and they call everybody in the family. I wear the help button around my neck and it's a little long so it eliminated my jewelry because it would get tangled. I had one unfortunate experience but they cleared it up finally and it's all right now. I would tell others to look into it.

I had triple valve surgery on my heart and then I was in the rehab for two weeks. And then I was back in the hospital with a bleeding ulcer for a week. I was having a bunch of medical issues and after five weeks, the kids had to go back home after they took off work to come and stay with me. When they left, there was nobody here so I decided to get the medical alert device from Philips Lifeline. Out of all those spent years, I’ve used it once and that was about two months ago, and they answered right away. They call every month to check my device and I can’t ask for anything more. The responder is over at Saint Claire Hospital and they have always been friendly. I wear the help button around my neck and it’s easy to use. I hardly know it’s there. I have it on all the time, except when I go out because it doesn’t work outside. It stops working at about 10 feet from the apartment.

I’ve needed a medical alert device for a long time as I’m 99 years old and live alone. I needed to have one in case I have an accident. I got the Philips Lifeline and have had to use it when I fell and split my head open. I pressed the button and people came within five minutes so I was very grateful. The team was lovely and I was very pleased with how they responded to me. Wearing my help button around my neck is very comfortable. I never take it off except for a bath when the nurse is here.

My mom is 98 years old and for a while, she was living alone. When she had this last accident where she fell, my sister and I decided “No, she can’t handle herself anymore,” so we got a nursing care just in case anything happens. My brother in law got in touch with Philips Lifeline. He had the same company for his mother. The fire department responded and when they didn’t, the paramedics responded in a timely manner. We are more comfortable with her having the device. We used to joke with her because she accidentally set off that alarm for a while there. However, my mom wasn’t comfortable using it but the phone’s here, if she falls there, all my mom's caregiver got to do is press that button on my mom’s device. She doesn’t have to leave my mom.

One time I was in the hospital and when I came home it was thought that it would be a good idea to get a medical alert device, and I've had Philips Lifeline ever since. I have used it a couple of times, and the response was very quick, in just a matter of few minutes. They were fine and wonderful. I wear the device around my neck and it's fine. I'm just really happy that I have it. It makes me feel very much at ease.

I'm alone in the house and my family wanted me to get a Philips Lifeline. It's very light and I still do everything now like how I did before. Their team told me to push it once in a while to make sure it's working so I've called and they have been very friendly. I'd recommend getting Philips Lifeline if one needs it.

I had recently been widowed and I was living alone. I called a hospital and asked if they had the names of any groups. They gave me one of the aging groups. I called the group and they gave me Philips. I wear it around my neck but it gets a little unsightly because the cord turns black. I wish it would be one way or the other as parts of it are navy blue.

My Philips Lifeline is very handy and I wear it around my neck all the time. But I had been falling a lot and it wouldn’t detect and I had to press the button. Otherwise, I’m satisfied with it. The Philips representatives have been very nice to me when I call in on the due date of the month. They've all worked with me to see what I needed and I got help every time. They’ve been very good.

We have an elderly and me and my brothers talked her into getting Philips Lifeline because she was home alone half of the time. We now always have somebody here with her but we decided to keep the service because we never know like if we're upstairs. She’s doing good with it, she feels secure and safer since anything can happen when we run to the grocery store which is a mile up the road and it takes sometimes an hour to shop. When she first got the help button, she wasn’t used to it being around her neck. She accidentally pushed the button a couple of times and the response of the team was real fast. When they sent a new button I had to call to see that they get it activated right and they walked us through it real good. I'd highly recommend Philips Lifeline if somebody was by themselves or in a situation like us when somebody's got to go to work.

My sons felt better if I had a medical alert device and I wear my Philips Lifeline button around my neck all the time. With it, I live a normal life and feel that if something should happen, I’m taken care of. It’s a good thing to have if you’re alone and I would recommend it.

I would recommend Philips Lifeline. When you get older and you live alone, you would always worry about things. Having Philips Lifeline is a certain kind of security and there's some peace of mind associated with it. They respond in a timely manner and they are always polite. Whenever I do a test, they would come online within a minute and ask me if there's an emergency. I tell them that it was just a test and they tell me that they'll reset the device. The help button is also hardly noticeable. I know it's there and I really don't think about it very much. I've had several back and hip surgeries. I live alone and my friends were concerned that I might fall down and not be able to get help. They kept bugging me to get a medical alert device until I did.

My patient fell and broke her hip several years ago. Since she has been using Philips Lifeline, she seems to be more comfortable knowing she has it. She has been wearing the device around her neck and she's used to it. One time, she rolled over on it. A rep came on the intercom but she doesn’t hear really well so she didn’t hear it. Then someone came here knocking at her door.

At first, my mother had the Philips Lifeline. I bought it for her when I was still working. She passed away a few years after I retired and I kept it since by then, I was also a senior citizen and would be living alone. I'm getting old and I need it more than I did before since I'm less independent than I was. I test it now and then and they respond. Moreover, I have fallen once and used it. They responded and I was able to get help. It’s hard to measure time when one is upset, but I didn’t have to wait. I would certainly recommend using Philips Lifeline.

My husband died and I have lived through 19 years by myself. At that time, I have had three knee replacements, then I had a fourth one with back surgery. I have screws and rods put in there. I also had a hip replacement and I got to have a shoulder replacement. With all that, I decided to get a Philips Lifeline. I do not feel dressed without it. I wear the Philips Lifeline all the time and take a bath in it. I wouldn’t go to bed at night without having it on and I'm so used to wearing it. I also feel safe with it. I did not like the little cord on the first device I had, so I bought pretty, little chains and more with it. But then lightning came in and struck it and I had to have a different one.

I’m getting old and I have arthritis. I also fall and I feel safe having the Philips Lifeline so I can call somebody. I’ve had an emergency a couple of times in the last couple of years and the response time was excellent. When there is testing, the Philips Lifeline team has been good. I would recommend others to get Philips Lifeline.

I'm living alone. My husband died two years ago and I'm 90 years old, so my kids felt that I needed something. So, we put an alarm system in the house, and I also have the Philips Lifeline. It makes the kids feel better and they think that I'm protected more. I also feel safe. The team at Philips Lifeline have all been friendly and they've helped me a lot. I had to use Philips Lifeline a few times when I was still taking care of my husband. He tried to get out of bed one day and I couldn't lift him up, so I called Philips Lifeline. They came in a hurry and helped me. Also, I fell one day and couldn't get up, they came right away to pick me up. I have a lot of grandchildren and they're practically here every day, so I'm never alone. But I still feel safe with this device. I've had a good experience with Philips Lifeline and I'm satisfied with them. I'm also trying to talk my sister into getting one since she lives alone as well.

My grandmother is 89 years old and by herself so we just wanted to keep her safe in case anything happens. She is using Philips Lifeline that she wears around her neck. She used the help button once and Philips Lifeline team reacted quickly. We've had the button for quite a while and it works in keeping her safe.

I have balance issues and my Lifeline makes me feel secure. I wear my help button around my neck and I'm okay with it. I take it off when I go to town because it doesn’t work out there, but I keep it handy. I have a little purse where I put it in so that when I get home, I'll have it in case I’d fall getting out of the car. I've had to use it a few times and the Lifeline team had been very prompt and very good. I'm seven miles from town and when I needed the ambulance, they got here promptly.

I live here by myself and I fall all the time, so a medical alert device is nice for me to have and it's very handy for me. I put it on easily. It makes no noise and it doesn’t bother me. I’ve called the Philips Lifeline reps three times and they were very nice. They responded right away and they did this with the police every time. The Philips Lifeline alert device is worth having. It works and I can get help fast with it.

I'm happy with my Philips Lifeline and I’ve told my doctor about them. I live alone and I know if I push it their team will answer. I wear it around my neck every day. I’ve had to use the button and the team got in touch with my son and then he came out. And then one time I called them and I told them I heard something. The policeman came out and it was nothing but a loud noise across the street. I'm satisfied with my necklace. However they promised to send me another necklace and charged me $52 but they didn't send it.

I’m very satisfied with Philips Lifeline and I always recommend them especially to folks my age and people who live alone. I'm having troubles with my breathing and I'm alone in my house and I have nobody to look after me or call a doctor if anything happens. If I need help and if I feel like it’s necessary, I use Philips Lifeline. I've used the help button and they called and came right on. I had it on my arm before but when it was changed, I got the necklace one and I like it much better.

I have used the Philips Lifeline medical alert device several times because I was falling a lot and they have been there for me. I have got the one that you put around your neck so I know that if I fall, I got help. My daughter lives not too far and she knows what happens if it goes off and she's here in about three minutes. In addition, the team at Philips Lifeline has been nice to me. They answer just as quickly as it goes off -- in fact, I don't have to wait at all. It also fits my lifestyle since I'm at home most of the time. Overall, I'm satisfied with my Philips Lifeline device. I would insist on others to go get it because it's a good thing. I never had a bad experience with it.

I was not feeling good and was taken down to Johnston and stayed overnight while the people there checked me. They also told me I needed a medical alert device. I wear my Philips Lifeline help button around my neck all day long and at night time, and I always feel safer. I really trust it. There was one time I fell and nothing happened. I had left my button on the inside of my blouse, so it didn’t get to move. But it was the only time that it happened, so I remember to keep it out now. The Philips Lifeline team has been great and they've always called me and asked if I need anything.

I had a Philips Lifeline medical alert unit for five years, but it stopped working when it got so old and I got a new one from Philips Lifeline ten days ago. I wear my alert device on a necklace and it’s always right at the center of my chest, underneath my shirt, so I know that it works all the time, as I forget to push the help button. I can push right through the clock. I had to use the alert device once for some reason and the Philips Lifeline team responded very quickly. The help button is a good backup. The service of Philips Lifeline is reliable and it gives me a bit more security knowing that if I need help, I’ve got it right at my fingertips. I would recommend Philips Lifeline.

I fall a lot and have trouble walking But since I got the medical alert device, I feel like I can live. The response time is very good. I knew that there is somebody going to be there shortly. The medical alert device is comfortable until I sit down and lean over and hit it. I would definitely tell a friend to get a medical alert device from Philips Lifeline. Better to be safe than sorry.

I live alone and I felt like I needed a help button. I just got transferred from the service that Hugh Chatham had as Philips Lifeline took over. It's not as convenient to me compared to the one I had before because I feel like it's far away, but I have no complaints. I wear the help button all the time and it's reassuring to have it. I would tell friends who are interested to take advantage of it.

Got this for my mom. Keeps going off (in the middle of the night) for no reason—when she isn't even wearing the pendant. Tech support first insisted it was her fault. It isn't. I've seen it personally. Eventually they sent a techie, who found all the equipment in perfect shape. So, this is a problem with Phillips and Phillips' equipment. I'm actively looking now for a replacement service.

My POA client uses Philips Lifeline for medication dispenser system and it works great. Last year his bank changed routing numbers. I have been trying to update this with the company since June 2017! The bank will not continue to let this transaction go through if the routing number does not get updated. I need someone to get a hold of me to get this fixed. It should not take this long or be this hard.

I have had the Lifeline since 2006. I’m by myself and my family wanted me to have protection if I should fall. I wear the device around my neck so it’s not in my way in any way and it has been a godsend in case I should fall. The Philips people also call and they've been very courteous in asking if I need any help. Philips Lifeline is a very good outfit to get connected with and they are very well qualified when I need help.

My daughter and her children lives with me but I need something that I could push if I would hurt myself or fall when they leave because I don’t walk so I got a Philips Lifeline. It gives me peace of mind. When my daughter goes shopping or has appointment I'll put it on. I've only pushed its button once when I fell out of bed. When I pushed it they were quick to respond. The firemen came and helped me and I was amazed at how fast they did it and how good they were. I thanked and praised them. I have recommended it to friends and my daughter recommended it to her aunt.

I’m 93 years old and I’ve had a medical alert device forever. I have been going along without too many incidents but having the Philips Lifeline device is reassuring. I’ve always clung to it because it makes sense especially that I had a couple of falls last month. The Philips Lifeline representatives were attentive and were right there. If you don’t have the Philips Lifeline get moving. I have one and it has been fine.

I’m living downstairs of my granddaughter and I have my own apartment. After I had fallen and broken my femur, she said that we had to get something for me because nobody's with me 24/7. With Philips Lifeline, I’m less worried now. I have fallen but I haven’t gotten hurt and I've tried to get up as fast as I can. There were a couple times that Philips Lifeline did call me and my children so that was good. The response time was just a matter of seconds. But one time, my button mustn’t have been picked up and I didn’t realize it. They said they weren’t going to charge my daughter for two months for the service. That aside, everything's been working and the team has been very good, sweet, and kind.

My mother used to wear her Philips Lifeline around her neck all the time and used it a lot, but she's also a dementia patient and she's in hospice right now. We need to cancel it because she just pushes it accidentally. But the Philips team has always been very responsive and great. They were always concerned, and they would wait to make sure everything was okay. The only thing I would improve is the battery as it would run down quite frequently and we have to wait for shipment. Also, Lifeline is good for in-house only, and I know there are some other services now that can also reach outside.

Philips Lifeline is easy to use and we feel a little more secure with it. However we have the monitor which they respond to in the kitchen and we can’t hear it always throughout the house and they can’t hear us either. We got several calls from them yet we had not touched it and the person using it had not fallen. They were false alarms but they were better to have than not but we were surprised that that happened. They were trying to rework that system but it did not work out. Also the device doesn’t have the capability of being worn to the theater and the expense is also hang-up so I’m looking at others right now that are more inexpensive. Nevertheless Philips Lifeline has been reliable and anytime we’ve needed them they’ve been there.

Jean had a couple of falls already. Her granddaughter wanted a medical alert device for her in case she falls again. The Philips Lifeline fits her pretty well and sometimes, she wraps it around her arm. She was never alone but if she needed any help and someone was sleeping, she could press the button so, having the device gave her confidence. In addition, Lifeline's people have been very friendly and helpful. They had me test the device and see if they could hear her from the bedroom. I also went all the way to the back of the house and they could still hear me. We are very satisfied with the service.

The people at Philips Lifeline told me that their medical alert device didn't have the fall part of it in it, which I had before. So, if I fall, it doesn't do anything. I have to set it off. And since they sent this by mail, I just accepted that the one they have sent me didn't have the fall part. I thought when they got the part they were going to send me another one, but they never did. Much as I would like to call them about it, there are some days that I'm blind. I had a very bad bleeding and I almost bled to death if someone hadn't found me because my Philips didn't have the fall part. Apart from that, I wear the help button all the time. In fact, I've worn it for so long that I don't even know I have it on. All my friends are getting older so I tell them that they need Philips Lifeline, too. I've recommended the one like I bought to anybody who would listen.

I will be 88 this year and my son, who is a physician, got me a Philips Lifeline medical alert device because of my age as well as my physical condition. I have the button and the machine. People from Philips have been calling me to test the button so I did. Their response time was pretty fast but it's hard to hear them sometimes because they come through broken up in conversation. So far, I've been doing pretty good, but I'm confined at home in order to use the Lifeline. I wish I had something that would cover me wherever I am because if I have a problem, I want to be able to get help anywhere I am.

I have vertigo and I’m almost 99 years old. Every time I've had to call Philips Lifeline, they’ve always been real nice. I call them to have them call other people who are supposed to be on my lifeline. And then I have them to call the ambulance and take me to the hospital. The only thing that bothers me is that when the electricity goes off, we don’t have the service. I also had some phone trouble here a while back and they kept telling me I have the telephone off the hook. I couldn’t find the antenna, and I had four people check it to find out that the lightning had broken a thing coming into my house so I didn’t have what I needed. Other than that, I never take the button off and I wear it day and night. I know I'm safe and I feel good about it. If I fall, they will hear me fall. I encourage everybody to have a Lifeline because it has saved my life.

The doctors told me to call Philips and they sent me the button. The one I had was working fine but Philips said I had to change it because they were changing all the others from other people. They sent a new one but this one hasn’t worked since they gave it to me. I’m disabled and I fall a lot. When I fall or something happens, I press the button but it doesn’t go anyway. We’ve been calling them and last week they said they would send me a new one but I’m still waiting.

I don't have good balance, but wearing my Philips Lifeline makes me feel more confident. When I fell one time, they were able to give me a call. It's also comfortable and easy to use.

My mom had fallen several times so my sisters thought that having the Philips Lifeline device was a good idea. She has had the device for several years now and she keeps it around her neck all the time, pretty much 24/7 unless she’s taking a shower. I've lived here with her for the last year so there was always somebody with her but she still feels more confident with the device so we kept it. I'm also hard of hearing and even though I sleep in the living room, I take my hearing aids out at night. So should she fall out of bed, I might not even hear her. But I know she can push the button and get the ball rolling before I even hear her. She has used it a few times too. She had fallen and wasn't able to get up but she has never been hurt.

Before using Philips Lifeline, I did not feel like I needed one. I live alone and when I came home from the hospital, one of my friends talked me into it. I do not wear my device. I just wear it on my walker. I haven't used it that much recently. What I do not understand is why I pay more now, but I do not have anyone call me monthly to see if it is working. If I were to think it over, I want one of those that work outside of the house.

I got Philips Lifeline when I had my stroke. I wear it around my neck and it's really easy to use. On the other hand, sleeping with it is uncomfortable so, I'd rather have it on my wrist. Also, it bothers me that when I go outside my door, it doesn’t work ‘cause I fell outside my door once and it didn’t go off. Other than that, I feel safe and perfectly content with it.

Janet, the person who uses the Philips Lifeline, is blind. She used to go to the store for 45 minutes by herself, so she needed a medical alert device in case she falls. We had to call them one time to get a new one. They told me that it was on back order, so Janet had to wait a couple weeks. But I told them that it was an emergency situation and she needed it in 24 hours. I had to talk to a supervisor to get that jurisdiction put through since the regular receptionist would not do it. She should have said something instead of me having to get upset. The supervisor was very helpful and they got it overnight. We accidentally pressed the device a couple of times and they called right back.

I'm 81 years old, got a breathing problem and I'm all alone. My son got me a Philips Lifeline device which I need, health-wise. They sent me a new machine, but I've had nothing but trouble with it and it hasn't worked since I got it. I like the old one better. They've been very good whenever I've talked to them about it, but I'm paying for it so, I'd like it to work. My son is going to see if he can get it going. They should have somebody to come and fix it, not expect the old people to do that. They told me that I got a red button that was supposed to come and it was going to take seven days. I'm very dissatisfied with it. There's another one I'm looking at because I can go out and press the button if I'm outside, rather than just in the house.

My mom has fallen a few times and sometimes I’m not there. We got her a Philips Lifeline and she wears it around her neck and it's very convenient for her. She had emergencies when she needed to use the device and the experience has been very good. We’re very satisfied and I would recommend them for peace of mind and to be safer.

I'm 92 and I live alone. My doctors decided that I needed a medical alert device. I got Philips Lifeline for my breathing. I feel good that I have my device and I feel secure that it is here. It is comfortable, easy to use and convenient.

Psychologically, the Philips Lifeline makes us feel more confident. Their people have been very helpful and they've given us good service. Though the wristband is not the most attractive thing, it's comfortable.

I've fallen about three times so my daughters decided that I need a medical alert device. I can't walk and has to be in a motorized chair all the time because I have arthritis in my right knee. I also can't stand so I try my best not to get into situations where I’d fall. I have to remind myself especially when I’m by myself all day. But I wear my Philips Lifeline around my neck all the time and I feel fine and confident. My son lives in a place here, they call him and he just comes and gets me up. Knowing that I have it and if I fall, I know my son will be there. I would recommend them to anybody that needs it.

My grandmother is legally blind and we feel safer knowing she has the Philips Lifeline just in case nobody is watching her right at the moment. There was a couple of times that she fell but didn't really hit the ground, and the Lifeline went off, which we were really thankful for. They checked on her, asked us how she was doing and if she was okay. I like that they asked to talk to her, but sometimes, they might not be able to if anything were to happen. They even sent the ambulance one time. The device goes around her neck and she doesn't realize she's got it on sometimes.

My brother and I were concerned that our mother is getting up in age, and she's living alone and had fallen twice already. So we decided we would get her one of those medical alert devices just to help us feel a little bit better about the situation. So far, there were a couple of times she fell and Philips Lifeline called. We let them know that she did not fall and that she just dropped the fab on the floor.

Philips Lifeline helps me get around and if I'm sick, all I have to do is ring them up and they come out here. It's really good and you can't find anything better than that.

People should all have a medical alert device when they hit a certain age and they’re alone because it just makes them feel so much better. I’ve had a wonderful experience with Philips Lifeline. I’ve been with the company for about five years now. The button is very comfortable to use. I’ve only used it once and the response time was excellent.

My father is a 100 and a half years old and he can't hear very well. Being alone at his age was a concern. He needed to have a medical alert device so he got a Philips Lifeline. It was very nice because they could respond to a lot of things like if he needed something very quickly. He's fallen and they responded so, we appreciate that. We’ve been very pleased with Philips. Their reps were very kind, went through with everything with us and showed us how to use it. He wears the device at all times. However, when I visited him one time, I found out that he took it off for a shower, but he didn't realize and he forgot. I said, "Well, you know, it can get wet." The shower is one of the main places that people fall so, he needs that on all the time. He also takes it off and put it on the bed at night. Now, he leaves it on and he's very good about that.

My daughter got the Philips Lifeline device for me and I’m glad that I learned about it. I had it in South Carolina where I'm from and I've had it for quite some time now. I have balance problems and I fall a lot, and knowing that I have the device has been very helpful to me. I can call them if I need to and when I fall, they automatically hear the sound. They then come and check on me. A lot of times it’s not extremely serious, but the button has been a big help and I feel very secure with it. I wear it around my neck and it’s comfortable. It’s just there and it doesn’t bother me at all. I don’t mind taking my shower with it on either. I feel very confident when I wear it and I feel secure at home. I fell last March and broke my ankle. I couldn’t make my children hear me yelling but Philips Lifeline called and they knew I had fallen. I can’t do without my button and I would tell my friends to go to Philips Lifeline.

My mother had Philips and we switched hers over to mine and now I have the same one. It's 30 years now that we've had Philips. My daughter speaks with their staff and she’s happy. My kids feel a lot better that if they have to be gone, I have this on and if I need help, I can get it. The security is a wonderful feeling. The device is part of my life and I always have it on but I don’t even know that I do. I wear it to bed too. They say that I don’t have to take it off for a shower but I do. I feel better if I do but I always have my phone right next to the shower. I told my friends that the device is a necessary thing. It comforts my children and takes a lot of worry off them. It’s selfish not wanting to wear one.

My husband is an amputee and has multiple sclerosis and a vertigo balance problem. We got a Philips Lifeline for him and now I have a little more sense of security and it's easier for me to leave him knowing that he has it. And whenever I deal with the Philips Lifeline team, they are very kind and professional. Also, I like the fact that the device is a necklace because he may not be able to press a button if he was wearing a wrist type of device and had a stroke. We also have the fall feature on it and they're getting new monitors and buttons for that. We're hoping that we get the button that has the fall alert as soon as possible because he is a fall risk. All in all, we really like that Philips Lifeline is top notch when it comes to the quality of the service and the technology.

I’m very pleased with Philips Lifeline. I live alone and with my age my kids were telling me that I needed it. They were worried about me that I am going to fall because I’m 92 years old now. I broke my neck recently in a car accident. My kids were very happy that I have something like Philip Lifeline to wear. If I do slip and fall, hopefully, if it doesn’t pick it up, I’ll be able to push the button. I’ve had this for quite some time. I know when the lady came down to originally install it 10 or 15 years ago, she was able to walk out way up the street and it was picking up here in the house so it is a good system.

The Philips Lifeline button is on my property if I should fall or if I need help. When I check in with them once a month, I push the button and talk to somebody. I tell them I’m okay and just checking the button to make sure it’s okay. I have only used the button three times in the last six years and it was been going well. But now, they’re treating it differently and I have been a little annoyed with them for the last year. I have also recommended them in the past but right now, I would not.

I'm 94 years old. I'm also alone in the house all day with a pit bull and if I fall, nobody's here to help me. So I’m glad I have Philips Lifeline because I have fallen so many times. When I hit the button, they picked up right away. Then I had to call the ambulance a couple of times to go to the hospital and they were on time. Sometimes, when I'm cleaning, I'd hit the cord and they'd pick up anyway. They're right on the money and I would 100% recommend them.

I have a hard time getting around. I have to use a walker and I’ve had a heart attack and so many surgeries. And so, getting Philips Lifeline was the best way for me to go. I make sure that my device is around my neck before I get up from out of bed in the morning. I wear it every day, and it’s part of my dress. I’ve had to use it several times. I have fallen several times, and I couldn’t get up. So, now they know me by name and they want to know if I have fallen. They take care of me, and I’ve had another company trying to get me to sign up with them, but I’m satisfied with Lifeline. I would tell friends that they couldn't go wrong by signing up for it.

My son purchased the Philips Lifeline, and if I didn't have this device, I'd be on the floor a lot of times. I wear the help button every day and I sleep with it too. I only talk to one of their reps when I'm trying to get off the floor and they respond quickly since they're just a couple of blocks from where I live.

I got Lifeline through the Red Cross when I was out there volunteering years ago. I'm now 92 years old and I live alone. I had a slight heart attack last year, a new heart valve, and aortic valve a year before that, so I'm a little unsteady on my feet lately. I heard about the new Philips Lifeline that if I fall and get knocked out then that thing's supposed to pick it up and let their team know. I have that now and it is a security. Though, I haven't had an opportunity, and hope I won't have to, to find out if it works.

My mother has had Philips Lifeline for a long time. My brother set her up for it for our family's peace of mind. She feels more confident and independent since she has had the medical alert. We do a monthly test and their team is very nice and understanding. Within a minute, the reps answered after a couple of rings. My mother wears the device around her neck. It seems to be working and she’s happy, so we’re happy.

The Philips Lifeline medical alert device always makes me feel safe. I’ve had it for several years and it’s something I’m supposed to have and I don’t pay attention to it. I don’t even notice I’ve got it on and that’s how it’s supposed to be. But so far, it’s always on hand when I call them. I’d recommend it.

I’m going to be 97 years old and I live up here in Martinsburg but my only child lives down in Reston, which is an hour and 15 minutes away. I got a Philips Lifeline device for safety reasons in case I fall. I’ve had it for several years already and I call in around the 25th of every month to check if it’s doing all right. One time, I fell out of the carport and they just sent my neighbor next door. He came over and I was all right. But the second time, I leaned over to get something out of the refrigerator and couldn’t get up. I didn’t have the device around my neck so I had to crawl to the middle of the house to get a phone that was down low enough that I could call 911.

A relative needed a medical alert device since she's having a little trouble walking around and she's by herself at night. She wears Philips Lifeline around her neck even at night time. It would automatically alert if she was to fall or anything. It's a good thing since people can't be there for others all the time.

I liked to have something that I can get help when I need it since I live alone and I'm not well. Philips Lifeline has helped me feel more confident and independent. I wear the button around my neck and it's comfortable. I always test it on the first day of the month. It takes them about three minutes to respond and I'm fine with it. Their reps were very nice. I had to go to emergency last year and I was able to use the button for it.

My mom's unit battery isn't charging. We called the local Lifeline repair support Saturday mid afternoon was told by repair guy if the call center isn't getting notice from unit then battery fine. Well it's not the necklace is dead and won't charge. Local repair closed till Monday. What good is the unit if you can't get 24 hour repair if have issue so now my mom is alone could fall hit her head and die because she couldn't get to the main box to press the button. Sounds like a lawsuit waiting to happen. Customer service FAIL.

I had to sell my house since I was falling, and I had been in the basement in three years, so it was time to get a medical alert device. I had different medications and it affected my equilibrium. I’m going to be 89 years old and I fell three times within a five-year period. The first time I fell, I already got the Philips Lifeline and I’ve used it a couple of times and have had good results with it.

We heard Philips Lifeline is a good company and we got a device in case I fall. I keep it around my neck at all times and I feel safe. Everything is going fine and the reps talk to me well. I had very good service, and I like it.

We got the Philips Lifeline for my 95-year-old grandmother. She wears the device around her neck and it gives us some sense of security. When we call in, they're quick to respond and when the equipment goes bad, they're quick to send out another unit. She had an emergency some time ago where she interacted with the Philips Lifeline team. When that was happening, it seemed like it took a long time for someone to answer. I was worried about her but everything worked out well. Overall, we are satisfied with Philips Lifeline.

When I was losing my balance, I decided that we should have a medical alert device. Philips Lifeline is good. I know that I have it and it’s there. I wear it and always sleep with it every day. When I move and it hits the table or something while wearing it, their team calls me back. My friends see me hanging it so I tell them that it’s just to help me when I need any help.

Philips Lifeline has been really good. I've had the device for quite a while and it has served me very well. I’ve had nine falls and when I fell the fourth time, my great-granddaughter Arianne decided that I needed it. I knew about the device because I'd seen advertisements, and I was going to take it myself but then my great-granddaughter came and said, “Grandma, I'm taking out Lifeline for you because I'm worried about you falling and not anybody being there.”

My mother is a hundred and three years old and she lives by herself so she needs a medical alert device. She also fell several times before she ever got one. She had the Philips Lifeline for four years now. So far, it fits fine and she felt a lot safer with it. She wears it around her neck and she keeps it in a pocket on her blouse, and she keeps it on at night as well. And even though she fell a few times while she had it, the buttons went off and the Philips team called to tell me that something has happened. I told them I would get to it since I'm about five minutes away from my mother's house. And then, they checked back to make sure everything was okay.

I went to my local Philips Lifeline person a long time ago and asked them to give me the machine. It was supposed to beep automatically when I fall and I was satisfied with it, until Philips Lifeline told me that it wasn’t going to work. They knew about it which is a major problem on their hands because a lot of people have one, but it took them a long time to send the letter which said that they are working on it. Also, I have it around my neck 24/7 and it's a bad nuisance. On the other hand, I called them once and their team was very good and full in their responses. It's perfectly fine if it works and it's now a matter of when they're going to deliver.

My children wanted me to have a Philips Lifeline because I was here by myself and thought I should have it. It is around my neck and it doesn’t seem to bother me at all. Sometimes I wear it outside my top shirt and sometimes it's underneath it. If I think about it, I put it on the outside so I can reach it. I wear it to bed and I don’t take it off. If I need help, I could push the button. I pushed it once when I had fallen and I couldn't get up. Philips' team had to come in and get me up. Their response time was very good and it wasn’t too long ‘till they were here. Their squad couldn't get in, but then the kids got here then. I would recommend it to a friend if they needed one and I'd tell them I have it.

My experience with Philips Lifeline has been good so far. Their team has been very pleasant. I wear the help button around my neck and I forget it's there. I broke my neck once and it did what it was supposed to do right away. However, it has gone off a couple of times when I haven't pushed it and the police even came. It also goes offline because it didn't go off and didn't do what it was supposed to when I was a few feet in front of my house, in my driveway. Philips Lifeline told us that they know what was happening and they're even discounting. People have talked to me about it because they were thinking of getting another one. I have to pay more to get one if I'm away from the house. Right now, we're still waiting for the right device and I'll like them when they give me it.

I got a medical alert system and it is nice to have that assurance. I got a medical problem with my lymph nodes and when I needed help once, Philips Lifeline came really handy. I pushed the button and I got someone. I told them that I needed someone to come and help me. I got two family members they can call so they did. My neighbor came over and helped me then another elderly who came to help me took me to the hospital and saved my life. It seemed, however, that Philips Lifeline was slow in answering -- it was not their very best. Still, I like it. Having it is a good idea for someone who is at home alone.

When people are by themselves, they never know what will happen. I live alone and I'm prone to fall, and I have to get up through the night. I'm happy that I have the Philips Lifeline device. Their team always answers my questions and is never rude to me. I wear the button around my neck and it doesn't bother me. It's definitely nice to have.

I follow brands really astutely and Philips had brand equity with me. That probably had an influence on my decision-making. It has been a decision that I have been comfortable with and I never thought about looking for an alternative system. The device has functioned well but there was a hiccup a couple of years ago when the hierarchy of numbers didn’t work as planned. I was the first number listed as a family member but there was a delay in someone calling me. I had a conversation with the customer service agent about that and Philips was apologetic. They admitted that the system didn’t go perfectly and assured me it wouldn’t happen again. After that, the first responders were contacted quickly and the protocol worked.

My mom has Philips Lifeline for about eight years now and she recently upgraded it. We live at the back of the road a little away and at first, my mom was just here by herself so we got a medical alert device. If she falls, the device will detect the fall after 30 seconds, and if she hadn’t got up in 30 seconds, it’ll alert their team. She wears it on a chain around her neck and wears it at nighttime too. It works fine. It also relieves me because she got somebody that can get in touch with and then they can call me.