Lifeline Reviews

The Philips Lifeline button is very easy to use. I really needed it at first, and I used to use it. Now I'm getting along pretty well. Overall I would recommend it.

I’ve been very happy with Philips Lifeline. I have limb-girdle muscular dystrophy, and if I fall, I can no longer get up. But having the device, I feel protected that help will come. I don’t have to worry about whether or not I’m within reach of a telephone. And I've had very positive experience with the Lifeline team. Since my wife died three and a half years ago, there have been three false incidences where I’ve gotten a call and they asked if I was okay. There was when I had just gotten out of the shower one morning and everything was fine, and the first responders were at my front door thinking that something had happened. There have been a couple of false positives with it but that’s not really a problem. I’d rather have that than not have a fall reported.

Because I'm getting older and I'm living by myself, I decided to get a medical alert device and I like my Philips Lifeline for the most part. It’s comfortable to wear. But I fell outside once and it didn’t go off even though it should have been in range, from when we tried it when I got it. I don’t know if I had so many clothes on and it made a difference. But I didn’t lay there a long time. I got up. I thought it would probably be going off in the house. I’ve also accidentally set it off several times in the house. One time, I was getting ready for bed and I accidentally threw it off. There were a couple of other times when it went off. I wasn’t sure why but it happens sometimes if it’s banging around. It’s tough though and I like that part. The representatives were also always there and asking if everything was all right. They were very good and nice. All in all, I’m quite satisfied.

I fell down really bad, although I didn’t break any bones, but my son said I was gonna get a medical device. I also live alone. I feel good when I have my Philips Lifeline, especially if I work outside. If I trip, they’ll be there. But recently, the light on the monitoring box goes on and flashes. It’s about a week before they said low battery and fixed it. They didn't send me anybody though. They fixed it from wherever and then the light went off. At first, it never did that. But lately, it seems that every other month, this battery is going low. In fact, it happened about five days ago. Otherwise, I’m satisfied.

Once in a while, I've had to use my Philips device, and they always send somebody. And if I ask them to call the police if I’m falling down, they call the police and the police come and pick me up. They answer very soon. Having my Philips Lifeline makes me feel a bit more secure because they’ve been very good. Philips has been satisfactory.

My children got me a Philips medical alert device. They're very close to me but I live alone. My device is around my neck and it’s comfortable.

I fell once so I got myself a Philips Lifeline. I wear it all the time because I know it helps me. I feel more relaxed because sometimes I'm left here by myself. I wear it around my neck and it doesn't bother me. The only thing is the string gets dirty after a while, like it needs to be changed. It's white and I've had the same one for several years. I wouldn't take it off and I've never tried washing it, but I guess I could. Other than that, I'm satisfied with my Lifeline.

My children wanted me to get a medical alert device. I live alone and they felt like I needed it. I feel safer with my Philips Lifeline device. It’s around my neck and it doesn’t bother me one bit.

I like Philips Lifeline. It works good. It's something that I can turn on, press, and get help. I feel I’m safer with it. It's convenient and I’m satisfied.

I fell once and my daughter said I had to have a medical alert device so she got Philips Lifeline for me. It keeps me safer. I try to stay in the house. It can reach to the mailbox or back. The one that hangs around the neck is a little bit sensitive. When I go outside, it goes off sometimes. When I'm getting ready to let the dog out and bend over, then it hit around. If I'm in the bathroom and I'm gonna take it off and it hit the wall, they call. But I'm satisfied with it.

My daughters were getting after me to get a medical alert device and our church secretary gave me a pamphlet for Philips Lifeline. Then I decided to call and do it. I wear the device around my neck and every now and then, I accidentally touch it. The reps respond quite quickly so I know every so often that it's working okay. I tell them I'm fine and didn't fall and they're very nice about it. The device is not perfect, but it's very good.

I passed out a couple of times and my sister thought of getting me a medical alert device. She checked it out and felt that Philips Lifeline was the very best and she was very pleased with it. It is a very good necessity when you’re by yourself. Actually, I get aggravated because I’ve set it off a couple of times by accident but I know it has to be that sensitive or it wouldn’t work if I pass out.

I live alone and my son thought that it would be a good idea for me to have the Philips Lifeline if I have an emergency. Wearing the device is very comfortable. I haven't had to use it, but it's wonderful that I have the device if I do need it. I know I'll have something that I can call someone in case of an emergency.

I live alone and two years ago, I had to get mail and I didn't know that the driveway was icy. And I fell on the ice and I hurt my head. I need a medical alert because my children are making me wear it. So far, my experience with Philips has been fine. I haven't had to use it but I feel a little better having it. Philips sent people here by mistake one day, but I just told them it was a mistake and they left. They were quick to respond. I have only one objection to my Philips device. It only works in my house or near my house. It doesn't work when I go out to the grocery store. I don't like that.

I lost consciousness for a short time years ago. I was advised that a medical alert device would be a good idea so I accepted that. I've been using my Philips Lifeline ever since. It's been fine. I feel more confident now that I have this. I use it every day and it's comfortable. Dealing with their customer service has been very satisfactory too.

My son got the Philips Lifeline for me as he thought I needed it. It’s comfortable and it’s like anything else you’d wear around your neck. If I go for a walk, I take it with me. It’s comforting to know that I have it.

My daughter switched me over to Philips and I've had good experiences with it. It's kinda scratchy, but it's comfortable. I’ve accidentally turned it off and they were nice about it. With them, I don’t have to worry anymore. I’d recommend it to a friend.

I’m alone and a friend recommended getting Philips Lifeline. Having it makes me feel good. I hope I don’t have to use it, but if I'll need it, I’ve got it. My device is comfortable and I don’t even know I’ve got it on. It bugs me at night, but I wouldn’t take it off for anything. And if I can’t sleep, I just toss from one side to the other. And this machine tosses right with me, and so I have to move it. I used it one time when I’d fallen and hit a wooden table, and I was bleeding. The response time was wonderful. They answered right away, and they sent the EMS people out, and they were wonderful. And they stopped the bleeding. It was on my face, and they said they’d take me to the hospital if I wanted to go. But they don’t sew that kind of wound up. It’s just one vein, and they just cleaned it up and it stopped bleeding.

I’m 91 and I live alone and my daughters thought I should have a medical alert device. And I had fallen, too. I’ve had Philips for several years now, and it’s fine. It’s a comfort to have it there and know that it will work. So far, so good. I would recommend it to a friend.

I have vertigo, and I was afraid of falling, so I invested in my alert device from Philips Lifeline, and I love it. I wear it constantly. I’m more confident moving around because I know I’ve got it. And if I ever fall, which I hope I don't, I’d have that on my neck all the time. So, I don't go without it. I had to call an ambulance one time, and I was glad that I have my device. I know it’s there and I can depend on it if I have to. So, that’s a good feeling.

Philips has a very fine reputation. They make many other products. I purchased a medical alert device from them and it hangs around my neck. It's very comfortable. However, I’m thinking of switching. There’s another company called Medical Alert that’s half the price. As a matter of fact, this other company doesn’t even need a battery.

I’m satisfied with Philips Lifeline. I initially got the device because I fell and couldn’t get up. And I've had it for over 5 years and it makes me feel good knowing that I have that. I used the button once and the company's response time was okay. But they made a mistake. They had the wrong zip code up. My house number was the same as one in downtown Pittsburg, so they went to that one first and they couldn’t find me. So, they called back here and they said, “We can’t locate you.” And I said, “Well, you have the wrong zip code number.” So, I straightened that one out. But in the meantime, I called 911. So, 911 was here when they came. Other than that, the device works great.

I have my Philips Lifeline because my daughters insist on it in case I have the need for it. The device is fine and I don't have any problems. I'm slower in walking is all. I used it once when I fell out down in the garden. I didn't think it would go off but it did. I didn't even hardly get up and people were already at the house. I was disappointed that they had to come out because I just fell down and got up right away, but they made it. They were here so fast and that was great.

I’m very dizzy and I'm afraid of falling over. I have seizures, diabetes, and breathing trouble. If my wife is not here, I need some help in case I fall over or be unconscious or need to summon some help. Philips Lifeline is there to help if needed. When I first started, the transmitter was very touchy. I had quite a few times when it went off and I didn't need it. But they sent me another one and it’s working out very well. With Philips Lifeline, I feel secure. Without it, I'm having anxiety about being by myself. I've used it for about 6 times and they got back to me very quickly. I'm fairly satisfied with Philips Lifeline. They're a fairly good outfit and I don't foresee dropping them in the future. The only problem I’ve got is if they call for help, an ambulance would take me in to Blythe Hospital and that’s a very bad hospital. I’m afraid of being in there. The last time they took me in there, they put me in a coma for a while.

I’ve had a good experience with Philips Lifeline and I would definitely recommend them to a friend. I had another medical alert device quite a number of years ago and I feel much better with Philips Lifeline. I fall at night and I can’t get up by myself. It’s nice to know that someone’s gonna come and pick me up. Everybody that I talked to has always been very nice, concerned, and prompt. There was one time I’d fallen in the bedroom and the person had a very strong accent so I had a little bit of difficulty understanding him. But it all worked out.

Philips Lifeline gives me peace and security to know that all I have to do is push this little button and I would have help. That means a whole lot when you live by yourself. And I just forget about it. It just hangs around my neck and I just go about my daily routine. But I know it’s there if I need anyone. Their team was fine, pleasant, very professional, and very helpful. One thing, when I roll over on my side, I accidentally push the button when I’m in bed, and I can hardly hear the people talking to me. My lifeline base is in my living area and at night, in my bedroom. If they would talk up louder, I would appreciate it. Other than that, they're very supportive and comforting to know that I have someone as professional as they are to be on the other line when I need help. I would highly recommend them.

I was living alone at the time and then I fell. That started the ball rolling. My daughter made sure that I got a medical alert device and she picked out Philips Lifeline. I wear it around my neck but that little strap that I have makes my neck itch. If I have a pocket or something, I'll put it down in a pocket instead of putting it around where it touches my skin. Once, I accidentally set the device off and the team responded very quickly.

A friend of ours had the Philips Lifeline medical alert and she recommended it. My mother stays alone majority of the time. She took a fall and after that, we decided to go with it. She wears the help button all the time and she doesn’t complain about it. Philips has been great for us. Back in January, my mother took a fall but she didn't fall hard enough for the alarm to go off. She was there for an hour before we found her and I understand why it didn't. Normally, she would have pushed the button herself, but she didn't. We talked with the Philips Lifeline team afterwards to make sure that everything was working okay, and it was. She got a letter saying that they were going to replace the one that she wears but they have not done that. Nevertheless, any time we’ve ever talked to the Philips Lifeline team about anything, they’ve always been very helpful. I would recommend Philips to anyone living alone and falls.

I've been with Philips Lifeline for two years now and my experience with them has been very good. I've forgotten about the button I wear around my neck during the moments where I could have used it, but when I fall or something like that, it usually rings two or three minutes later. It's very fast. If something really does happen to me, I’m sure Philips Lifeline would be out here very fast.

I've had the Philips Lifeline device for a couple of years now. The device is wonderful and it has been perfect since I've had it. My eldest daughter was taking care of me a couple of years ago and I was having a rough time. She called the company and two men came with an ambulance. They took me to Munson Medical Center in Gaylord. So, I'm very pleased with it because I can't do this on my own. I am very satisfied with Philips Lifeline. It is easy to work with the device. If I goofed around with the phone and don’t put the receiver on right, they give me a call and tell me to make sure my receiver is on.

We've had the Philips Lifeline for at least four years now. Jeffrey needs it when he is here and nobody else is here, just in case he needs help. He had to use the button when he slid out and fell and Philips Lifeline called me over at the house. I came over and we got him up, and he was fine. He bumps the button sometimes by accident, but he hasn’t had to go for an ambulance. Before, he was wearing it around his arm, but it went off more. Now, he wears it around his neck, so it is not as frequent, but sometimes, he would lay on it and it would go off. The Philips team is really good and they’ve been nothing but polite to him. They are glad he didn’t need any help and they reset the device. Philips has excellent service.

I am getting older and I live alone. I wanted to be able to contact someone if I was out in the garden and I fall. In fact, I've fallen a number of times. I wear the Philips Lifeline device around my neck. When I press the console box, someone gets back to check that it is working. I live up in the mountains, and sometimes there are electrical outages, but it still works because it has a battery that allows it to last after the outage for quite a number of hours.

I needed the Philips Lifeline device because I was falling and I've had it for so long now. I wear it around my neck, but I don't particularly like it if I lean down because it hits me up in the face. However, I like everything about it. I wear it all the time other than when I get a shower. I had to use it when I fell down. I had people around me, but I still pushed the button.

I haven’t used Philips Lifeline very much, but they answer when they think the device has been pushed. The device is a pain in the neck, but it is fine. It has gone off on accident and their response time was good. It is nice having the system and my daughter feels better. My husband had one too, however, when he fell, it didn’t go off. He sorta didn’t fall hard, so Philips improved the button. Now, it goes off if you breathe too hard. It is too sensitive, but it is fine.

My kids got me a medical alert device from Philips Lifeline. I have used it one time when I fell in the kitchen, and the people responded right away. I have the device around my neck all the time and I’m glad I have it on. I would recommend Philips Lifeline.

I’m a diabetic and I inject insulin four times a day. My doctor recommended Philips and I’ve had it for years. It’s comfortable and I wear it all the time. I don't think about it. It adds to my sense of security and it has helped me on a few occasions. The only potential problem was that I was inside a locked house and there was the concern as to whether the first responders would be able to get in. But they did get in. They got there quickly too. I’m quite satisfied with Philips.

I'm 94 years old and I was living alone. So, I that decided I needed to have something like the Philips Lifeline, just in case. I've had it for five years and have used it in an emergency. I felt very good about the service. However, it has gone off itself about six times. I also had rolled over it at night and touched the button, and their response had been very quick and the firemen came about six times too.

My mom has had Philips Lifeline for at least four years. She has had to use it in an emergency and Philips did exactly what they said they were going to do. I'm the one to call and they called me. I was in a meeting, but they kept calling me until I answered the phone, which was great. It wasn't a medical emergency though. It was a different emergency and she felt she needed me at the house. I was just a couple of blocks away and they said my mother needed me. It's very comforting to know that when I leave the house for errands, she has a backup. She has it on a chain around her neck and she only wears it when I'm leaving the house. We both feel very safe that she'd get taken care of if anything should happen and that I could be contacted and get back here. Or if necessary, there is a call box on the screen door with the key in it. Philips has a great program and I would recommend it to anybody.

I've had my Philips Lifeline device for five years. My daughter wanted it for me. Once, I've had to use the button because of an emergency. I lost my balance and fell, and the device went off. The fellow who takes care of my house when I go to Florida was the one they called. He was right here. They also called the squad. I told them I'm not hurt, that I went down easy. But they insisted so they took me to the medical center and I came home the same night. Other than that, I dropped the device the other day and the machine picked it up right away. The team at Philips was right there and they wanted to know if I needed help. I told them I just dropped my button and then I apologized. I'm very satisfied with my Philips Lifeline device.

I’m 94 years old, I live alone, and I had fallen several times, so it was decided by the family and myself that I needed a medical alert device. I got a Philips Lifeline and thus far it has been working fine. One time I fell and Philips responded immediately. I talked to their reps but that time, I managed to get up okay.

After I had some falls, my daughter set up the Philips Lifeline. I've had them ever since with no problem except every now and then when I drop the sensor when I'm changing clothes, but we'd have a nice conversation and everybody is happy. I like having this system.

I live alone and for safety, I decided to get a Philips Lifeline. I have accidentally bumped it a couple of times and they responded right away. Everybody's been fine and wonderful. I wear it whenever I'm home and I appreciate having a guarantee of getting helped by them.

The customer service reps at Philips Lifeline have been really good. Having the device makes me feel a lot better, so I can get around a lot better. I did fall one time, then I got help. I recommend it to anybody. It's really good. They did really well.

I love the Philips Lifeline. At first, the device was for my husband but he died in 2015. Before that, I had taken the device because he was no longer mobile. It has been really good for me since I moved here to Alabama. My grandson lives here with me. He's autistic, so we help each other. The Philips Lifeline is a way to not be scared all the time that I’m alone and afraid that I’m gonna fall down. It tells if I have a hard fall without me having to push the button and Philips responds right away. I had a fall here a few weeks ago and it was 20 minutes between when I fell and when the responders got here. Two firemen showed up and they helped me get off the floor. I would definitely recommend Philips.

I live alone. Both my mom and dad are gone. My cousin decided and a few other people that I better get a Philips Lifeline. And I've been really happy with Philips Lifeline. I've had good experience with it and I'm satisfied.

I got Philips Lifeline in case I fell. I'm wearing it for safety and it's comfortable. Since having it, I feel secure.

I am 80 years old and I've had some health issues. I've had a couple of falls, but having the Philips Lifeline medical alert device makes my son feel better. I try to wear the device all the time, but I have to take it off every so often to charge it. Once you fall, you get a phobia and you have to be careful, so I try to be careful. My experience with Philips has been so good so far. I had a fall and I punched the device and they came and picked me up, and the wait was not very long. The customer service at Philips has also been helpful. I would recommend them to a friend.

I had fallen a few times and I thought it would be better if I had an alert in case I'm alone. I feel very secure with the Philips Lifeline device. The other week, I pressed the button and the response time was quick. I've mentioned them to various people.

My concerned son who lives away thought that a medical alert device would be a good idea for his mother and his wife's mother. I’m happy that my son got Philips Lifeline for me. I had a fall one time and I forgot I had the device around my neck and some policeman arrived at my front door. I looked at him and wondered what he was there for and he looked at me and wondered why he was there. We had a nice chat and it worked out very well. I'm very happy with the device. I’m used to it and once in a while, I take it off if somebody is in the house with me and I'm taking a shower. But other than that, I kept it on all the time. I sleep with it, eat with it and live with it. I've worn it for three years and it makes my son feel very comfortable and that makes me happy.

The customer service at Philips Lifeline has been fine. I wear the device around my neck and it’s not too bad, and then I can also place it right there, so it’s convenient if I need it. It’s nice to know that I have that protection.

The whole family wanted me to have a medical alert device. I don't even notice the Philips Lifeline device when I wear it but I'd like a new cord. Mine already looks a little used. Other than that, I feel confident with it. I like having it on.

I had a stroke and my daughters thought I needed a medical alert device. I have fallen that was why I got the Philips Lifeline device to start with. I wear the thing around my neck, but I really haven't needed it much. But I am sure that it would do what it is supposed to if I did. I really had to get used to it because if I wore it at night, I could just turn over and it would be triggered. I quit wearing it at night but I wear it when I am by myself. I wouldn't have any trouble recommending Philips Lifeline.

I wear my medical alert device around my neck, and it gets hung on my shoulders. Every now and then, I need it. My interaction with the Lifeline team has been very good. I just received another button the other night in the mail.

I'm 93 and I'm mostly by myself. I also don't live near too many neighbors. Although I have people coming in and going all the time, I felt I should have a medical alert device. When I broke my hip, people would come in to give me therapy and they had a Philips Lifeline device which I could use for free while doing the therapy. After it was done I had to pay monthly. One time, when I accidentally pushed the button, I was able to answer and tell them I pushed it by mistake. But one time, I pushed it without knowing. I was in the shower and I didn't hear it. They came because I didn't answer. I used to have a button that you could talk into, but my current device doesn't have it. If I'm outside, I won't hear it. I would like to have another one with the speaker. But they said they had to recall it. Despite that, I would still recommend Philips Lifeline.

My Philips device is comfortable. But sometimes you forget you have it on, and you press up against something, and then they call you. I was called this morning. And I was called the day before. I'm an elderly woman. I'm gonna be 100 shortly. So, I do move up against things sometimes that I shouldn't. Sometimes, I go off balance. And when I fell, Philips got me help. Having my device helps the whole family.

I got the Philips Lifeline as a gift from my children. I've had it for three years and feel very comfortable knowing that I have it. I've triggered it accidentally a couple of times and I was really surprised by the response I got. I wear it as a necklace. I’ve gotten so used to it now that sometimes, I wear it under my clothes when I go out. I also wear it to bed. I also have a call button in the bathroom, by the shower, so I feel comfortable. If anything happened in the shower, I could use that button. Overall, I’m really impressed with Philips Lifeline.

I’m 87 years old and I have a balance problem, so that prompted me to get a medical alert device. My son ordered a Philips Lifeline device and he’s the one that’s in charge of it and pays for it. The Philips Lifeline device is good. Since using it, I’ve been protected. Even if I don’t go any place very far, even in my home something can happen. When I used the device before, the response time of the Philips Lifeline team was quick and that was really good. They surely were courteous and friendly.

I’ve had my Philips Lifeline for a while now and since having it, I've become more aware of how I move around so that I don't set it off as it’s quite sensitive. I got it because of my age and since I'm alone, and when we tested it, the Philips team responded immediately. It was good.

I wear the Philips device around my neck and I never take it off, though I wish I had a bracelet. When the device goes off, we get a response right away but we rarely need it so we don’t push it very often. We have two devices and in order to get the buttons to work in the house, we have to place them in the den. My sister lives in the basement while I live in a room far enough away from the den that we can't hear it when it goes off and it automatically triggers someone out. The device goes off easily and we end up getting the fire department call.

My 88-year old mom is fragile and a fall-risk. It’s great that she has Philips Lifeline. It’s gone off accidentally but she hasn’t had to use it formally. The response time was good and the interaction with their customer service was great. They have been awesome and very good. We had to switch out the button because of battery issue once and they were very responsive.

I’m like a bionic woman. I have a bad hip and a bad knee on my left side. I got a titanium hip and on my right knee. I also got four titanium bolts in my back and two shoulders full of titanium. I fall a lot and every once in a while, I trip and Philips Lifeline has been there for me. I have had emergencies in the past and Lifeline has been absolutely great. When I fell and hit my nose, I thought my nose was broken and my whole face was bruised. Lifeline went off right away and a girl came on. I told her that I fell and I am all bruised up but I was able to get on a chair and pitch myself and stood up. Then, she called the firemen because that was who I like to come out better.

I'm very satisfied with Philips Lifeline. I live by myself and I'm out of the country. So, it would be hard to get help. I decided to get a medical alert device and I liked Philips' price. The device is comfortable. I wear it on my neck and most of the time, you don't know it's there. I feel more safe because I can get help at a spur of the moment. I have used the device and the response was very good.

I’ve had Philips Lifeline for a couple of years and I'm satisfied. I wear the button around my neck. They responded quickly when I had an emergency and there were no problems.

I’m 94 years old and I’ve lived in this old folks’ home for over 16 years. Philips Lifeline is my security blanket. I can’t even use the bathroom without having it on my neck. I have it on a string thing that’s around my neck and it hangs inside my bra. I don’t even know it’s there.

I decided to get Philips Lifeline due to my age and I’ve had it for a couple of years. It’s a little expensive. I have it around my neck and it has gone off a couple of times. I picked it up and said I didn’t need help. Their reps were easy to talk to.

My children gave me a Philips Lifeline as a gift since I'm old and I live alone. They thought I needed something to get help if I need it immediately. When I got it, it made me aware that at this age and stage, it was good to have. However, sometimes it goes off even when I don't have it on. There are times when the police have come out to check on me. Three months ago, I was in the shower and I had no idea that my lifeline had gone off. I heard somebody banging on the door and I had to get out of the shower. The telephone was ringing as well so I answered and it was Philips Lifeline that was calling.

I’ve had Philips Lifeline close to a year now and I have not had to use it in an emergency but I dropped it, and their staff called within a minute or so. They were very courteous and concerned. I always felt safe and they have my best interest at heart. I have a button for around the neck but I can’t wear things around my neck, so what I have is a little clip, and I wrap the cord around the clip and clip it to my blouse. I wear it that way and it’s very comfortable. Philips always works and the quality is excellent.

My 82 year old mother was scheduled to be released from rehab after breaking her hip and femur. She has fallen before so having this fall alert device was critical. I was proactive in setting up the account and providing the credit card information. After 2 weeks, several phone calls and the sales reps fumbling to send out the device, I finally cancelled the order and went with another company. Service was so horrendous that I actually questioned if the business was legitimate. Meanwhile my mother is now home with NO medical alert until she receives the item in one week from the new company that I ordered from. I hope to God she does not fall again in the meantime. This company did not represent themselves with any level of competency or professionalism. Spare yourself and go somewhere else.

I fell and my son and daughter-in-law said I had to have a medical alert device. They picked Philips for me and the necklace has the one button on it that I push. Wearing it doesn’t bother me one bit. I’d recommend it.

I got a medical alert device due to loss of balance and chose Philips Lifeline. I've fallen more than once and the ambulance came, and I was very pleased with it. It’s here and it works.

I’m in an apartment by myself at an independent living facility and got a medical alert device. A doctor here at Covenant Hospital recommended the Philips Lifeline and since I got it, I have been safe, especially at night. I needed it one time and I’ve also inadvertently pressed a button and their team responded. I just told them then that there was no emergency. Then a few weeks ago, my three-year-old great-grandson was here and we were going down for lunch. I took off my Lifeline because it doesn’t work outside of my apartment and I laid it on a tabletop. The three-year-old pushed the button and my manager said it was squawking right away. So I waited and a fellow came on and asked if I needed help. I told him I was fine and that a three-year-old just pressed the button. He said he would reset it and then I thanked him.

Philips Lifeline takes care of us. It's very comfortable to know that I have it in case I need it. I don’t even realize I have it on. I now live in an apartment with an elevator and I don’t worry about falling as much as I did when I just had stairs.

I had a few health problems, and I live alone. I got a Philips Lifeline device and it makes me feel a little safer. The string thing is kinda long. I’m not a big person. But I’m getting used to having to wear the device. I just got a new one a month ago, and they sent new little batteries in and a string, and I haven’t bothered trying to think about if I can shorten it. The thing has gone off a couple of times in the night, and I had probably rolled over or bumped it, but the Lifeline team responded. They asked if I was all right.

I kept falling down at home and I’m not able to get up by myself. My son and daughter made me get a Philips Lifeline and I have it for two years now. I’m glad I got it because I’ve used it a couple of times. I wear it constantly so, I’m never without it. When I used it, someone came on a phone line and I could hear him. I was asked what happened and I told him. Immediately, he called the Police and the Fire Station out here, and someone was here within five minutes. I would recommend Philips.

I canceled my Philips life alert system for my husband on 1/18/19. It took over 2 weeks for them to send me a box so I could return their product. I have called numerous times because they are still billing me for service I no longer have. Everyone in their billing dept says they will take care of it, hasn't been done yet. Today is 3/30/19 and I got another bill on 3/29/19 for March-April service. Unless you want to pay for something you no longer have I would strongly recommend not using this company.

I have macular degeneration and due to that, I wanted to get a medical alert device. I wear the Philips Lifeline around my neck, and I feel all right and comfortable with it. I fell once and the button didn't let anyone know that I did, but I was okay. I'm happy with my experience with Philips. I would tell a friend about them.

I had the Philips medical alert device for quite a while. I was left by myself and my children decided to get me one. Wearing the device is alright. It doesn't bother me. So far, I have accidentally set it off and the team at Philips called and I told them what happened. Overall, I'm happy with my experience with Philips.

I was away from home quite a bit with my daughter in Canada, and at that time, my husband's health wasn't good and we were nervous about leaving him alone. We decided to get him a medical alert device and he has had the Philips Lifeline for five years now. He has it around his neck. The customer service reps at Philips were wonderful and very helpful with everything. Every time we've contacted them, they've been great.

My daughters said that I couldn’t live alone anymore and they wanted me to have something that I could use so that wherever I went and if I fell, I would be all right. So, it was decided that I would get a medical alert device and the family chose Philips Lifeline. I've had the device for a long time now and even if you just go down on one knee and you don’t get right up, it’s after you. They call right away and if I can’t use it, I just tell them. Philips Lifeline is great and I like the device. Also, I haven't had anything since I started using it but I still wear it.

I live on my own and got a medical alert device from Philips. I've had the device for four years now and have never used it. I'm dissatisfied with it since I couldn’t ever get anything done to it. It blinks on all the time. My granddaughter contacted Philips' customer service about it but they haven't taken care of the problem.

I enjoy the Philips Lifeline. I keep it with me all the time. I’m home alone a lot, so my daughter decided to let me have it. In case I need help, I could get it. The alert button is my help.

About eight years ago, my mother-in-law became a widow and we moved her from California to Prattville, Alabama where we live. My wife and I both are still working, so we were concerned about her care while we were gone. She was not needing a live-in aide. She was able to get around with her walker, but we were looking for something in case she fell or in case she had an episode of some sort, and somebody at the church that we attend gave me a flyer about Philips Lifeline. My mother-in-law has had the medical alert device with Philips close to seven years now and it is a great peace of mind, granted it is around $60 a month. It is a good assurance, as well as insurance, that if something were to happen while we were gone, then we would be alerted quickly, as well as the authorities.

My sister passed away in an unfortunate situation where no one was available and she wasn’t found for a couple of days. My nephews decided to give their aunt the gift of lifeline on a fund that he had established to pay for the lifeline cost. After it expired and after the funds ran out, my daughter wanted me to keep it. I’ve been using Philips Lifeline for four years and it's mostly for my daughter's sake because she and her husband works. All day, they're both gone and I'm home. She feels a lot more comfortable knowing that if something happens, I can take care of it.

I got a Philips Lifeline device for my husband. He had several things wrong. He had a pacemaker and had Parkinson's. He passed away in November and I canceled it. When my husband was using Philips Lifeline, it was very sensitive. A couple of times when I was gone, he walked and he had slipped down. While he was sitting there on his butt, he decided he'd just lay down and as soon as he laid down, the machine came on. He hadn’t pushed his button or anything, but the button sensed that he'd gone from sitting to laying down. There were a couple of incidences when Philips called the fire department for him and then they contacted me. The Philips Lifeline team was very responsive and very polite. There were a couple of times that the button got accidentally pressed and they were right there on the box, and it was a very good feeling.

My daughter bought a Philips Lifeline device for me and my husband. I feel okay knowing that we have it in case we'd need it.

I had a stroke. My daughter bought a Philips Lifeline for me and my experience with the company has been all right so far. I wear it all the time and it is comfortable. One time I fell, and at that time, I didn’t push the button. But they knew that and they took me to the hospital. The only problem I have is the price of our house phone kept going up. But my daughter says we have to have this phone for it.

I had been in the hospital and my boys insisted that I get a medical device. The hospital gave me the name of Philips Lifeline. My experience with Philips has been fantastic so far. They’ve been great. When I accidentally press the button, they respond immediately and very nicely about it. They also seemed to be very helpful people every time I spoke with anybody. I have recommended them to other people.

My mom has had several falls and we were worried that if we were out of the house and she fell, she would need some sort of assistance. That was why we contacted Philips Lifeline. It was introduced to us in the hospital when she had her hip revision operation. At this point, it's been over six years that we've been with Philips Lifeline and the experience has been mostly positive. The only negatives would be the few times when the button that she wears registered a false alarm. But those are always very courteously and efficiently taken care of by the Philips Lifeline people. They come on the line and ask if there’s anything wrong.

I kept falling and Philips Lifeline was recommended to me by a friend in Oregon. I've been with them for six years. I call in once a month to check in and they provide excellent service. When I used the device, the response time was good. On the answering machine, they pick up quite often, within seconds. Although the system has also gone off on accident, I’ve gotten a new button since. I feel confident in it and I rely on it. My experience has been very, very good. Get it as soon as possible.

Philips Lifeline would make anybody feel more comfortable knowing somebody can help them out. I have help but I use Philips Lifeline particularly when I’m by myself. I have it on all the time and it works all right. It does blink out sometimes but they say the battery is low. It’s on a chain around my neck and then to use it, I just press the button on it. It had answered me in the couple of times that we bumped it for some reason and made it go off. You’ll know it right there too. They would ask what's the matter and whether you need help. We would tell them we've accidentally bumped it and they would say okay. It has always been pleasant dealing with them. Somebody had set this Lifeline up for me and thought it was the best one for me, and I’m very satisfied with it.

One time, I went to turn on the ceiling fan in my living room and I hit the floor. Since I live by myself, I thought I needed to get a medical alert device. I called everywhere I could think of to see if they could tell me how I could get a Lifeline button and nobody could tell me. As I went to church on a Sunday morning, I stopped by the post office and there was an advertising for Philips Lifeline. It was sent to my husband but he had passed away. It looked like it was a miracle that it was sent to him. I got the number off of it and called about it. My interactions with their customer service has been good. There was one time that I passed out because my blood pressure had dropped. The Lifeline button went off and their responders automatically came on to see if I was okay. The response time was quick. With Philips Lifeline, I feel more safe. So far, I’ve had it for four years now.

I've had several surgeries in my middle age for bunions and hammer toes. Those got okay but then, something else would turn up. It kept getting worse and it was hard for me to walk. I started out with a walker the first few years. Then I came out here to the Friendship Village and I had a chance to get this electric chair, which has been a lifesaver for me. I take the chair when I go to dinner or meetings but I use my walker around my apartment. We have security guards and people here that watch out for us. But the Lifeline is another step that we can count on. I wear it all the time and it did help me the last time I fell. Lifeline is doing a good job and I know that from that last instance.

A few years ago, my mother-in-law broke her femur and no one was here. She was in the hospital and then for rehab and once she was brought home, we said we're not gonna leave her alone again and that was when we got the device. My brother-in-law, who's my mother-in-law's oldest son, made the call to Philips Lifeline. He's the one paying for the service, so he did the research and he made the decision.

I’m 82 years old and I’m not able to take care of myself. I used to live alone, but I moved in with my son. I used to use Life Alert, but when an emergency happened, they did not respond. I fell and my son had to call 911. 911 got to me before Life Alert ever got out there. My son cussed them out and told them he didn’t want the service anymore.

Dolores falls and lives alone. I did some research online and decided that Philips Lifeline was the best to go with. Interactions with their team have always been top-notch. They are always there and are quick to send us batteries and they know better than we do when we need to change batteries. I like the setup with the landline being always connected. There are not very many downsides to this and it is also well-engineered. I like that she can press the button or it will detect a fall, which is a top priority. Either way, she is covered.

My children wanted me to have a medical alert device so they could feel safer for me. My son researched medical alerts and decided that Philips Lifeline was the best. Knowing that I have the device, it makes me feel comfortable. I wear the button on my neck, but I wish I had one for the wrist. That would be easier to wear. Nevertheless, I've had a great experience with Philips. I pressed the button accidentally and their response time was very good. And although that was embarrassing, the interactions I had with the Philips team was good.

We have had Philips Lifeline which I didn't turn in after my husband died. Then I started having health problems and I decided to keep it for me. Once, I went to the doctor. I put the device in my purse and forgot to put it back on when I got into the home. I sit my purse on the floor by my chair. In no time, the reps were on the phone. They thought I had fallen. They were very prompt and it made me feel much more comfortable about being alone. It's been a great experience since.

Anne has had the Philips Lifeline for seven years now. She was home alone. She used the button and it worked great so we decided to keep it. Everything has always been great with Philips Lifeline. Although she's not alone anymore, she still has the device in case we have to call someone quickly. She wears the device around her neck and keeps it on at nighttime. We feel fine knowing that she has it. Overall, we're happy with Philips Lifeline.

I've had the Philips Lifeline for more than two years now. My son said that I needed to get a medical alert device since I'm by myself all the time. Thus far, I have been wearing the Philips device around my neck. Sometimes, I make the mistake of dropping it and it goes off. The reps at Philips then call me to see if I need help. I feel good having this device and to me, it's also a solution for burglars.

My mom wears the Philips Lifeline device and she has it for nine years now. She wears it under her shirt every day, all the time. The device is helpful at times. We occasionally get a call, but it's usually a false alarm. Nevertheless, we're satisfied with Philips Lifeline.

My girls are out of town and out of state. They figured that I might need a medical alert device because they weren’t here, so they sent Philips Lifeline to me. I just wear it and it’s there if I need it. I don’t even have to take it off when I bathe. But my device is not the one that reaches too far so if I’m gonna go way off, then I don’t wear it. When I had to change my machines and everything, dealing with the Philips Lifeline team has always been very satisfactory. They’re always there when I need them and they respond immediately. Philips Lifeline makes me feel more secure and it gives my girls a little peace of mind.

I do home health care and almost all of my clients have some type of medical alert device, which all seem to work great. One of them is Philips Lifeline and Mary is an elderly who has had it for two years. The device goes off when we check it and the reps have been wonderful. I would definitely recommend Philips if people have any concerns when nobody is around.

My kids thought I should have a medical alert device. I had two friends that had Philips so I also got a device from Philips. I wear it on my neck and it's okay. It makes my kids and I feel more secure. Sometimes, it hasn’t worked and a lot of times, it tells you, "Check your phone line." Our phones have been out sometimes. I just waited till the phone lines came back on. A lot of times, the battery is down. And when I punch that when it’s blinking, then they say it’s a low battery. Philips Lifeline is expensive but it’s a good one.

I had been in the nursing home a couple of times and when I came home, the Philips Lifeline was one of the things that my brother wanted me to get. It's fine for me and I've had it for 20 years now. I have fallen, and the police came right away for me. I feel fine because I know that I'm gonna be taken care of. I like the Philips Lifeline device very much.

I liked the fact that the Philips Lifeline medical alert device was in the home and I didn’t have to push anything if I fell. It has the fall protection thing. The only thing is the distance. What I don’t like is that my receiver is downstairs and I have another one upstairs that I can’t hook up. So, the problem is that I have it in the living room, but if I’m in bed I’ve gotta yell and you better come faster because I’m not gonna be able to answer you from there. The other thing I like is that the response of the Philips Lifeline team has been pretty good and the people have always been very nice. if the kids are all out or if I’m all by myself in the weekend, I push the help button to test it once in a while to make sure. Sometimes, the response time is long but never enough to kill me.

I have a Phillips Lifeline device that I wear around my neck. I'm 91 years old and while I do have children that live not that far from me, I live alone. I am very happy with my device and I feel very safe and comfortable with it.

I've had the medical alert device of Philips Lifeline for a long time and my experience with them has been good. I live alone and that was the main reason for my getting the device. I have cell phones but they don’t work when I don’t have electricity. When my electricity went off, my phone was off as well and I couldn’t call my daughter. So, I used the alert button and the Philips Lifeline team immediately got in touch with her for me. Sometimes, though, I forgot about wearing the alert device. Last week, I failed to put it back on after I had a shower. I left it on the lavatory here at the house and the house was locked up. I was at my daughter’s house and when she went back to the house for something, she accidentally set the button off. Then we got the ambulance and the police out here. That gave this little community some excitement. The Philips Lifeline alert device definitely works.

Since my father passed away, my mother has been living alone. I decided to get her a Philips Lifeline because I liked how their device would go off on its own if she would pass out and couldn’t push the button. Since having the device, I feel better about her security. She also feels that even if it wasn't a medical emergency, she has something that she could use to alert someone if someone was breaking in the house. Also, even though she wears the device around her neck, she's comfortable with it.

I've been very happy with my Philips Lifeline. I was worried about falling since I'm not really stable and I use a walker, but having the Lifeline makes me feel really comfortable. Whenever I press the button, the team's response time is good and they would say that somebody will be with me a minute, and they repeat that. I wish it was a little sooner, though. But otherwise, I appreciate it. Also, I have I kept calling them about my rent but they have not responded. I would like them to respond and send it because it could help them - tell me what I have to pay. Other than that, dealing with them has always been good and they're really helpful.

I purchased a medical alert device from Philips Lifeline. I'm alone and I have some different illnesses. I've had a heart attack so you'll never know what might happen next. The device has set off one time. It was in the middle of the night when I accidentally poked it. It shocked me. Somebody from Philips asked what was wrong and I told him that nothing was. I'm grateful for the device. But sometimes, depending on where you're going and how you wanna dress up a bit, it's a pain having that thing around your neck. You wish it wasn't there sometimes. Nevertheless, I like knowing that it's there and that it works. And I know that if I punch it, somebody's gonna talk to me.

Right after my husband died, my children wanted me to have a help button for if something happened. I got Philips Lifeline and I wear it around my neck. It's gonna keep me safe and sound. It's just that sometimes when it's very warm out, it bothers me. I also had a couple of problems with it once but I would just call and the Lifeline team would rectify the problem. They're an excellent people to work with. I would recommend anybody to Lifeline.

The Philips Lifeline customer service is great. The reps answer properly and the response time is fast. They handle it wonderfully, too. All in all, my experience with Philips has been great and having the device has given me some peace of mind. I wear it around my neck and it's comfortable.

The doctor said I needed the Philips Lifeline because of my heart. It's a little uncomfortable and I'd rather not wear it, but then I do what's best. When I used it for an emergency, they called to see what was wrong and called my contact. I recommend Philips Lifeline.

My son set everything up for me with Philips Lifeline. I’m 90 years old and I’m subject to a fall if I’m not careful. I wear the device around my neck, 24/7. I get used to it, and if it’s off, which it rarely is, I miss it. I have this reset button and I take it once in a while. I’ve never had to use it except to test it, and I feel safer with it because it will go off wherever I am. I don’t know how far it goes, though, because I’m way out in the country. But when I check it, they answer. The response time is really good. If it’s okay, they just say, “Thank You.” The Philips Lifeline device has really helped. I’m so happy with it that I have recommended it to one of my friends, and she got one.

I like Philips Lifeline a lot. I have heart problems and things and needed something. I've tested the button and their response time was okay. I feel very good with the way it fits into my day-to-day activities.

My son got the Philips Lifeline device for me, and it has been handy in the last couple of weeks. One time, I slipped on a wet spot on the floor and I fell down, and I couldn’t get up. I used the Lifeline and their response time was very good. They called my daughter, and then she came over and helped me up. The team at Philips have been wonderful. But we have two sides to this, and the second side is not so wonderful. I lost the hand piece for one of my cordless phones, so I bought a new phone. I tried to set it up but I couldn’t do it right. I called and somebody walked me through it and told me to take the green connector. But we still have not found the green connector yet. A friend of mine came over and said they couldn't have me incommunicado, so he rigged the phone up. He got it plugged into the phone jack.

My mother fell once or twice and she was by herself during the day when I was at work. We decided that she needed a medical alert device if something happened and she couldn’t get to the phone. We got the Philips Lifeline device and their response time was very quick when my mother needed help. A couple of weeks ago, when she was sleeping, she hit the device by accident. I live upstairs and she lives downstairs, and I didn’t hear the monitor go off.

In the mid 80’s, Mary fell and broke her hip. She had a cane for a while and she’s using a walker now. But if she was going to be home by herself, she’d have the Philips Lifeline. It’s nice knowing that if she falls, the alert goes out. She wears the button around her neck and it doesn’t bother her. There’s only one receptacle for it though, so if she’s in a different room and she falls, she can hear them but they can’t hear her. But, other than that, they’ve always been very professional and nice if we ever had any reason to call them or when we need to test the device.

I fall down a lot and with the Philips Lifeline, I know that I can call somebody if I fall so it helps me. I wear the button around my neck and sometimes, it bothers me but most of the time, I don’t even realize it’s there. During an emergency, Philips Lifeline was really quick with the response and they knew what they were doing when they got here. I tell my friends that if they have any problems, they should have Philips Lifeline. I’d recommend it to anybody.

Robert had falls that led to getting a medical alert device. He wears his Philips Lifeline around his neck 24/7. With it, we could pay to have it if he fell and it would catch it without him pushing the button. I feel better having it, but I feel less better as time goes by because they’re not doing what we’re paying for it. There had been some issues where they didn’t respond. But most of the time, my experience with them was good.

We called to get it fixed. It's been over 2 weeks, they have not fixed it yet. Do not use this company. Customer service is awful. I called again yesterday and they said the reason they have not made it was the weather has been bad.

I have a medical issue and I have the Philips Lifeline around my neck. Since having the Philips Lifeline, I have more peace of mind knowing that it’s available. My experience with their team has been good and everything works fine. I test the device every month and their team is right there whenever I do it.

I’m 93 and I need help a lot of times that other people don’t need. I need certain things around to keep me from falling and having accidents. My daughter looked through different things and decided the Philips Lifeline medical alert device was a wonderful thing to have and made up her mind that it was the one to get. I’ve had a lot of falls as I got older and the medical alert device has been a very good thing to have because it gets me help almost immediately. My daughter will not allow me to step out the door without it.

I would get vertigo and I decided to get the Philips Lifeline. Sometimes though it's annoying when the cord starts getting longer and longer as I’m wearing it during the day but other than that, I don't mind wearing it. Also, when it falls off, no alarm seems to be going on to the machine and I am not happy with it. Before, even if it fell a little bit, I'd get a notification. I was more happy with it at the beginning. I look at the others and they say that you could leave the house and wear it and it could pick it up anywhere. With my Philips Lifeline, I’m limited to the house. The other advertisers seem to be offering more with it. It's more like a phone and more available. Also, sometimes, this thing has not enough power in it and it would go dead. It gets to be annoying after a while. I had to keep calling and they'd send something in the mail but that has been done about five times already.

My daughters wanted me to have a Philips Lifeline as a safety precaution. The device I got is comfortable and I wear it every day. Thus far, it helps me to know that I can call someone if I get stuck on the floor or some place. I've called a couple of times and their team answered right away and got in touch with my family. Everything works very smoothly with Philips and I'm satisfied with my device.

I am dissatisfied with Philips Lifeline. With the service that I have received, I wouldn’t recommend them. They call me as many as two times a night to see if I’m all right, and I’m dead asleep. I don’t have my hearing aids and my machine is out in the kitchen area. It takes a while for me to wake up, and I don’t hear it. It goes on and on. Why don’t they just call me on my phone which is beside my bed and I would hear it immediately? If it's in the kitchen and in daytime, it’s okay. But after 10:00 at night, they should at least use my phone rather than the device because I won’t hear it. When I fell and couldn't get myself up for over an hour, there wasn’t a beep. They didn’t respond at all. But they’re calling and waking me up when I don’t need them.

I have a very bad balance and I fall a lot. My daughter and son wanted to keep me protected so I have the Philips Lifeline medical alert device and it has made me feel a little safer. I have been in an emergency and I used them. Their response time was great and their staff was very nice, so polite, and concerned.

I had Methodist Lifeline when Philips Lifeline took over. I have a letter dated April 2, 2018 stating there would be no pay increase for 12 months. There was an immediate rate increase. They billed my mother instead of me which took several months to correct. Recently I called 1/15/19 to have billing changed from automatic credit card payment to monthly statement so I could pay by check. I called 2/7/19 and found this wasn't changed. Of major concern was the representative pulled up a different client with my acct number. I spoke to a supervisor who stated they were merging 2 systems. I don't trust this company.

I'm 99 years old and I have macular degeneration on both eyes. My equilibrium isn't so hot on account of my eyes and I live by myself. I decided to purchase the Philips Lifeline medical alert device. I have it around my neck and I have never taken it off since I got it. I sleep and take my bath with it. The only time I take it off is whenever Philips gives me a different one. That's every 18 months or when the battery gets bad.

The Philips Lifeline device hangs on my neck and it has been alright for me.

I have a lot of different ailments. Before my husband passed away, getting a medical alert device was his one request to me as he realized that he was dying. He expected that I would be living alone. Philips Lifeline was recommended by some of the people who I was dealing with. Since getting one, I've been wearing the device all the time, except when I am doing something with my son who has come to live with me about two years ago.

My family is in Santa Monica and I don’t want to be alone. I don’t drive too. So, there's a person who stays with me during the week and then another person comes to stay with me on the Saturday and Sunday. I am 84 years old and my balance is not very good. I’ve travelled a lot of times and my eyes also have a problem. There’s some degeneration in my eyes and I sometimes don’t see a bump or the stairs. I have Philips Lifeline and it is for at home that I have to use it. It’s always near me in my bedroom. Having the medical alert device is very important and I’m happy that I have it.

I have a heart problem and having Philips Lifeline makes me feel more secure. I have been wearing my device for almost six years and it hasn't given me any problems. It works well.

I got the Philips Lifeline for my mother and for my partner who has since passed away. I did a little research and I saw they were the number one company. I looked at quality and didn't look at the price. I also like the feature that if you fall because you passed out, it supposedly works. At the time, I don’t think the other company had that feature. When I set it off accidentally, their response time had been pretty quick. Plus, they were very professional. I just got the new button and it doesn’t have to be connected to the phone. I'm happy with Philips Lifeline's service.

My mother-in-law has been using Philips Lifeline for at least five years now and it has been working fine. She’s 93 years old and we told her that if she didn’t have it, she couldn’t stay in the house by herself. She doesn’t like wearing it but she does and we feel more comfortable knowing that if she falls, someone will be here to help her. Philips Lifeline had come and checked on her a couple of times and, once, they sent the fire department.

I’ve been living by myself for the last six years. At my age of 84 years, I got a medical alert device not only for my sake but for my family’s peace of mind as well. I leave it on all the time and I don’t take it off. It’s part of me now. I feel secure too. I know it’s here if I need it and that’s a big comfort. One time, I didn’t realize I had set it off while I was driving up the road. A lady called to me and I still didn’t know how that happened. Still, she was very nice. I convinced her that I was just fine and that I didn’t need any help. I’m very pleased with the service and everything’s been fine. I have also recommended Philips Lifeline to several friends.

Over the weekend my father's Phillips Lifeline pendant stopped charging properly. I contacted Lifeline, spoke to Doris who transferred me to Courtney. Courtney told me that even though the pendant was blinking, indicating it needed charging, it would "probably" work. In addition, I was told to contact the Ridgefield, CT, office and they would manage the problem or send a nurse to deliver a working unit. My first call to the Ridgefield office confirmed the information from Courtney. Unfortunately, I subsequently was called by a manager, John, who told me they would not send anyone and that the original installer would contact my father in 48 hours. Yes, 48 hours.

I’m 82 years old. I live by myself and my balance ain't that good sometimes. I got a Philips Lifeline and I'm depending on it any day when I'm by myself. At night I sleep with it on. I used to get up to go to the bathroom at night and when I walk to the bathroom with my cane, my Philips Lifeline is around my neck. I feel comfortable with it and I'm satisfied with the device.

I fall a lot and decided to get a medical alert device. I’m with Philips Lifeline for about three years now and they’ve been pretty good. They’ve always answered my calls and problems. I wear the device around my neck and it’s comfortable. I feel very good about having Philips Lifeline. It has responded quite a few times for me.

I had Philips Lifeline when I lived on Harrison. I wear the button around my neck and I don’t mind it. I fell a few times and I used it. It helped because one time, I broke a bone and it worked. I got taken to the hospital. It was not that long when they came and they were very good. I like the service.

I have trouble walking and now that I have Philips Lifeline, I feel safer. I have used it twice and I received the help I needed. Their response time was good and everything works okay. I wear the device around my neck. It gets in the way a bit but it is not too bad.

I really like my Philips Lifeline. I got it as I got frightened that I was falling down all the time. I wear the device all day and night. I put it around my neck and I find it very comfortable. Their team had been wonderful when there was a time that I had to press the button. They responded quickly. They came out, picked me up and asked me if I liked to go to the hospital or wherever I wanted to go. However, I wish the device would cover a few more areas around my place. Other than that, I'm very happy with Philips Lifeline and they have done a wonderful job.

I’m 86 years old and I’ve fallen a couple of times. There was a lot of money to use for my Philips Lifeline device, but it makes me and my kids feel better, so I do it. I wear it around my neck. I don’t like the cord though because it rubs my neck a little bit and makes me itch sometimes. I had to use the device twice and they responded very well. My device is doing all right, except for the comeback when I talk in one room to the other. When I go in the living room and I catch a phone call, I could hear myself from the kitchen. There’s an echo and I don’t know what I’m doing with it. Nevertheless, my family is pleased with it.

Philips Lifeline is very nice to have. I had it for a long time. The reps answer right away and if we need help, they send somebody right away. That’s why I keep it. My union wants to give me one, but it’s not like this one. Lifeline really keeps up with me.

I'm 86 years old. I live by myself and my children insisted I get a medical alert device. I got my Philips Lifeline device around my neck and I'm very well-satisfied. I would recommend it.

I fell and broke a rib and it punctured my lung. I have one child and he was going to be away, and my grandchildren were away at school as well. So it gave them the idea that they would be more comfortable if I had a medical alert device. I went to rehab for a couple of weeks and then they installed this Philips Lifeline device.

My experience with the Lifeline has been good so far. It triggers at times I don’t expect, but I presume that’s normal. I needed the medical alert device because I’ve had a few issues in the past. None currently, but my children insisted I have it if I wanna live alone. The one time when my Philips Lifeline should have been triggered, it didn’t. I had a stroke two years ago and I got up and picked myself up and walked into bed, I just fell apart. The next thing I knew I was in the hospital.

I’m a retired United States Navy and I’m alone so I got the old-fashioned Philips Lifeline that was hooked to a landline. I was married to a wonderful school teacher in Missouri. She passed away, and I came to Hudson because my daddy was dying from cancer so we got separated that way too. I was a hospital corpsman and I was a medic so I have to do the right thing because they’re family. No nursing homes in my family.

I was badly hit from falling and since I got the Philips Lifeline device, I don't feel as apt to fall. I wear it with a string that goes around my neck and the button stays in my clothes. One thing I've noticed about the equipment though is that it would go off three or four times and then the unit would have to be recharged. But whenever I had fallen, they were pretty good when they responded. In the last couple times that I fell, they talked to me until I got up.

We decided to get a medical alert device because of my father’s age. I read some materials and Philips Lifeline sounded like what I needed at the time. The equipment went off one time because my father stooped down and they changed it out because it was sensitive. However, there was also a time that he fell down the stairs and they didn’t pick that up. I should have changed then, but I tried and gave the people the benefit of the doubt because of the technology they said they were using. Whenever they thought something had been going on, they were on the spot. However, I asked them to call me at work if something went off, but they didn’t.