Lifeline

Lifeline

 4.2/5 (168 reviews)
Lifeline
4.2(168)
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Overall Rating4.2 out of 5
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About Lifeline

Lifeline, formerly known as Philips Lifeline, offers medical alert systems with professional monitoring. The company was founded in 1974 and was acquired by Connect America in 2021. Currently, Lifeline specializes in wearable help buttons that can be worn as a wristband or pendant. Typical monitoring fees range from $29.95 to $58.95 per month.

Pros & Cons

Pros

  • Waterproof equipment
  • Caregiver tools
  • Fall detection available
  • GPS capabilities

Cons

  • Upfront fees
  • Limited equipment options
  • No free trial period

Bottom Line

Lifeline’s home and mobile systems come with standard safety and monitoring features. Its upfront costs are higher than some of its competitors offer, but the Lifeline Cares app makes it easy for families to get notifications about their loved ones.

Lifeline Reviews

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Page 2 Reviews 5 - 35
Verified Reviewer Verified Buyer
Original review: May 6, 2023

I've had my Lifeline for quite a few years. I got it because it makes my daughters feel happy. I have the bracelet and it's all right. I wear them out and I have to have them replaced. Other than that, it works fine. I fell down and used it and the service was very good.

Lifeline response

Barbara, thank you for your kind review and for being with us for 20 years. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: April 28, 2023

My husband had the bracelet, and he didn't mind wearing it at all. It didn't get in his way of doing anything. It was a good while we used Lifeline. It would ring three times and somebody would come on the phone and tell us who they were, and ask what they could help us with. We would just tell them whether we needed an ambulance or whatever the situation was. It wasn’t but a few minutes until somebody showed up. It worked perfectly fine. When we had an issue with the device, I called Lifeline and they sent me a box with another one, and then I sent that one back. Then when I quit work and we no longer needed the device, they sent me another box and I sent that one back with the bracelet as well.

Lifeline response

Margret, thank you for your kind review and for sharing your experience with us, this is great feedback. Please be well, safe, and take care.

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Verified Reviewer
Original review: April 27, 2023

A few weeks ago my wife called me while I was out to dinner and asked if I was ok. I told her I was fine... Why? The county rescue squad was at the appt because they had gotten a call that I had fallen and was not answering the Lifeline agent. So the dispatched the rescue squad. She told them I was at dinner in the dining room on the first floor of our building. They came down and the manager told them I was fine and was eating dinner. 1. At no time did I fall 2. I was wearing the pendant and I never received a call from Lifeline. As a result I have stopped wearing the device because of the false alarms.

Lifeline response

Sheldon, thank you for taking the time and sharing your valuable feedback with us. We will have one of our representatives reach out to you to discuss your account with you and replace anything that is needed. Just so that you have our customer service department contact information we can be reached at 1-800-368-2925. Please be well, safe and take care.

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Verified Reviewer
Original review: April 21, 2023

Too heavy. It’s clumsy and hits everything and then it call the company and I have to stop wherever I am and what I’m doing for no reason. I don’t think it is a device that is easy to wear. I just don’t like it is heavy and swings against objects.

Lifeline response

Gina, thank you for the valuable feedback that you have provided. We are sorry that you find your device uncomfortable to wear. Unfortunately for the equipment you have this is the only option available to be worn around your neck. The lanyard is adjustable, if you are able to press on the 2 plastic pieces on the neck cord and separate them this is how you can make the neck cord shorter. We also offer a leather pouch that can be worn on your waist however if you choose to wear it in the pouch, we will need to disable the fall detection feature to minimize any accidental fall alerts and you would need to manually press the button if any help is needed. Please reach out to us at 1-800-635-6156 and we will be happy to make these arrangements for you. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: April 19, 2023

I wear my Lifeline if I'm by myself and try to make sure that I'm more careful. I was fixing to go to my exercise class. I went to sit on the stool and it slipped out from under me. My Lifeline was in the bathroom where I had finished getting dressed. And I could not get to the house phone, so I was in a pickle. I broke my hip and bones on the floor.

I was at church Sunday and fell out of the car. I didn't have the Lifeline on because we were at church. And we were just coming out. So, my Lifeline has not helped me that much, but it gives me a security that if I need them, I could use the button. I bumped it. They called. They asked what my problem was and I said it was an accidental bump. They said, “Be sure and let us know if you have any problems.”

Lifeline response

Sara, thank you for taking the time to share your valuable feedback with us. We are sorry to hear about your fall. We are happy to discuss your current service with you and go over any other options that may be a better fit for you. Please call our customer service department at 1-800-635-6156 and we will be happy to assist you. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: April 19, 2023

The device is okay. I used it when I fell and couldn't get up. I got help in 15 minutes. The device came in handy that time.

Lifeline response

Irene, I’m sorry to hear that you fell. I'm glad to know that you received help, and we appreciate your kind words. Please be well, safe, and take care.

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Verified Reviewer
Original review: April 13, 2023

I know I need an emergency tool, but I wish I could have the bracelet and one that is easier to recharge, not have to charge so often. The necklace is heavy and always in the way. I would like this to be a bracelet and maybe not having to have to charge it.

Lifeline response

Cheryl, thank you for taking the time and sharing your valuable feedback with us. We are happy to discuss your current service with you and go over any other options that may be a better fit for you. Please call our customer service department at 1-800-368-2925 and we will be happy to assist you. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: April 12, 2023

I'm happy with Lifeline. Without it, it'd be scary because I'm a bachelor and I live by myself. Sometimes the device goes off accidentally and people come by quickly to check on me. So, it works. I like the safety of having the device and that if something happens to me, I'm not lying here by myself.

Lifeline response

Louis, thank you for sharing your valuable feedback. We are happy to hear that you are satisfied with our service, and the response time. Please know we are always here for you. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

When the machine wasn’t working right, Lifeline sent me a new one. The device is alright. I have to wear it in case I fall again. Right now, I have not been falling lately. But if I fall, I will end up in the hospital. I don't wanna do that.

Lifeline response

Junius, thank you for taking the time and sharing your feedback with us. Please know that we are always here to help you when and if you ever need us. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: April 11, 2023

Every time I've ever had to use Lifeline, they're right there for me. I have the necklace and the only time I take it off is when I go swimming. However, when my daughter first set it up, we had originally asked for the type that I could use if I was out anywhere around town and needed help. But, they kept on telling me it was back ordered.

Lifeline response

Lorraine, thank you for taking the time and sharing your valuable feedback with us. We are glad to know that you wear your button at all times. Feel free to call our customer service department at 1-800-635-6156 so that we can discuss your account with you as well as the options that are now available. Please be well, safe and take care.

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Verified Reviewer Verified Buyer
Original review: April 2, 2023

Everything with Lifeline has been fine. I kept falling and they either came or contacted someone. I've been happy with them.

Lifeline response

Linda, thank you for providing this feedback. We are glad to hear you are happy with everything. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: April 2, 2023

I've had my medical alert for a while now, so I'm satisfied with it. Everything works. I accidentally hit it and Lifeline came on within a second. I would highly recommend it to anyone who is up in age. I don't go anywhere without it.

Lifeline response

Marie, we appreciate this valuable feedback, and we are happy to hear about your positive experience with us. I also would like to thank you very much for recommending our service. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 24, 2023

I'm glad Lifeline is here. If it wasn't, I wouldn't be here by myself. I used it when I fell out of the wheelchair one time. I pushed the button and they answered, and I told them to send an ambulance here. Then I crawled to the front door and unlocked it for them to get in. So that device speaks for itself, a lifeline. It means life.

Lifeline response

Jeanne, thank you for taking the time and sharing your valuable feedback with us. We are glad that we were able to get you the help that was needed. Know that we are always here for you if you should ever need us. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 19, 2023

They have a highly reliable professional staff that is always there. However, if you buy just the cheap plan, which is what I have right now, you're gonna quickly find there are lots of situations where you have no coverage. It's only as good as I can shout. If I fall at the other end of my apartment, it may be hard to shout hard enough.

Lifeline response

John, thank you for taking the time and sharing your valuable feedback with us. We are happy to discuss your current service with you and go over any other options that may be a better fit for you. Please call our customer service department at 1-800-635-6156 and we will be happy to assist you. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 19, 2023

My Lifeline is very good. I've fallen twice since I had it. I didn't need it and I was able to get up by myself. But the response was beautiful. By the time I got to my seat to relax, they were here. I didn't push the button and I didn't call for help. Before I knew it, somebody was here to help me. They were also kind and responsive.

Lifeline response

Frances, we appreciate you taking the time and sharing your valuable feedback with us. We are glad to hear that you are happy with our service but sorry to hear that you have fallen. Although you didn't push your button, the button you have, does detect falls automatically. If you ever have any questions, please call our customer service team at 1-800-635-6156. Please be well, safe, and take care.

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Verified Reviewer
Original review: March 17, 2023

Absolutely terrific. It was so easy to set up. I like the fact that they can alert emergency responders if needed. Customer service is superb and they were very knowledgeable about the product. Thank you.

Lifeline response

Roger, we appreciate this valuable feedback, and we are happy to hear you feel more comfortable with our service when walking alone. Please know that we are always here to help you when and if you ever need us. Please be well, safe, and take care.

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Verified Reviewer
Original review: March 16, 2023

Easy to use. If it registers a fall accidentally it’s easy to cancel the call. Calls go through clearly and the voice on the other end is always pleasant. I’m a high fall risk so I feel tons safer with my device.

Lifeline response

Holly, thank you for your review and we are happy to hear that you feel safer with our service. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 14, 2023

With my Lifeline, I feel more comfortable going out by myself. I test it once in a while and it works very well. Their team gets back to me right away. But, I wear it around my neck and sometimes, when I'm sitting down to eat, I hit it against the table and set it off. Other than that, it doesn't bother me. When I accidentally set it off, they told me to just hold the button for two seconds.

Lifeline response

Robert, we are very happy to hear that you feel more comfortable with our service and glad that you are happy with the response time. I was able to verify your account and the button that you have is adjustable. If you ever have any questions regarding your account or the equipment, please reach out to our customer service department at 1-800-852-5433. We are always happy to answer any questions that you have. We want to be sure that you are 100% satisfied with our service. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 13, 2023

My LifeLine gives me more security. It's convenient to have. When I fell, I had to have somebody come pick me up. Their response time was good and the reps are very polite.

Lifeline response

Katherine, thank you for taking the time and sharing your valuable feedback with us. We are glad that we were able to get you the help that was needed, and that our service gives you a sense of security. Know that we are always here for you if you should ever need us. Please be well, safe, and take care.

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Verified Reviewer
Original review: March 12, 2023

The wind blew our privacy fence down a week ago Friday. I thought the wind had stopped. I walked out without my rollator to view the extent of damage. When I turned to go back toward my front door, a gust of wind blew me down. My pendant do NOT go off but my Apple Watch did. I was able to crawl about 6 feet to a large flower pot to pull myself up. I cause a very black place on my hip and my left forearm was sore for a couple of days. Otherwise, I was not injured.

Lifeline response

Joyce, thank you for taking the time to share your valuable feedback with us. We are sorry to hear about your fall. We will have one of our representatives reach out to you to discuss this incident. Please be well, safe and take care.

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Verified Reviewer Verified Buyer
Original review: March 12, 2023

I've had good service as far as the signup. But I don't like the cord on the device. Also, I fell once and the fall button didn't go off. I punched it myself and I got help. The reps were very nice. We live in a rural area, so consequently the response isn't instant, but I've always had a good response when I fell before. I've had good luck with Lifeline.

Lifeline response

Norma, thank you for taking the time to share your valuable feedback with us. We are sorry to hear about your fall. We will have one of our representatives reach out to you to discuss your concerns with you and replace anything that is needed. Just so that you have our customer service department contact information we can be reached at 1-800-635-6156. Please be well, safe and take care.

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Verified Reviewer Verified Buyer
Original review: March 10, 2023

The batteries of Lifeline don't last long enough. Whoever made the devices choose cheap batteries. We'd charge them overnight, but then we wanted to have them on when we get up and stagger into the bathroom. It's also supposed to go off when you fall down. But I had been walking the dog and caught my toe on a rail, so I went down out on my knees. But, no alarm went off. I didn't need anybody. It wasn't a problem. But you would think that it would go off. But, on the other hand, I wore it at night and was hanging there around my neck. I sleep on my side and I turned over to the other side and it slid over to the other side and it started talking to me, "Emergency call in progress." So, I had to turn that thing off. Fortunately, they have a, "Hold button down for two seconds," and it'll shut up. This is the second one we've had from Lifeline. The other one was similar, but it talked less.

Their billing is also insane. I paid that by check the first time they billed me. Then, the next bill, there was that charge, and then $3.50 for check processing. I called them up and said, "What's up with that? Who does this thing? Everybody takes a check to the bank and doesn't charge $3.50 for every single one of them they're carrying." They said, "That's our policy." So, I signed up for automatic. But, that didn't do any good. When they take the money out, they don't seem to charge me. But they don't take the money out every month. They take it out sometimes and not other times, and then I get a regular bill in the mail saying, "You owe 60 bucks." I'm not at all thrilled with this company.

My wife also doesn't like it around her neck. The strap that they gave us had some complicated quick-release thing. Those just itched. I took those off and got a shoestring and I tied that. It was adjusted for hanging down to your navel and it says in the instructions to wear it up higher, between your breasts. I put on a shorter thing with no itch and you put the little knot down at the device and it rarely touches it at all. It works out okay.

I don't fall down, but I have balance issues. I keep using it. But it doesn't fit into our lifestyle because it's weird hanging there. It moves under my T-shirt and undershirt and it still slides in there. You bend over to get something, and then sometimes it comes back 90 degrees from where it was. Instead of being flat against me, it's sticking out. It feels weird. I don't like that.

Lifeline response

Jim, thank you for reaching out to us. We are very sorry for the frustration you are dealing with. I will have a Senior Representative reach out to you to be sure that all of your concerns are addressed appropriately. Please be well, safe and take care.

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Verified Reviewer
Original review: March 9, 2023

I love it. Keeps me safe wherever I am in or outside and it help family know what's going on with my health. I thank you to Lifeline keeping me safe and with me having a hearing problem they can adjust the volume so I can hear them.

Lifeline response

Thank you, Catherine for sharing your valuable feedback and this kind review. We are happy that our service makes you feel safe and has brought you and your family comfort. Please know we are always here for you. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 8, 2023

There are times when I feel like I need the Lifeline medical alert device, especially if I go in the shower. It works. It's connected to my landline and if the paramedics can't get in the house, it tells them where the key is. I don't want them busting down my door. But sometimes, it goes off for no reason. I just go in there and push that button and I tell them, “Never mind." I reset it. One time, it went off and I wasn't even here. There was no one to reset it and the next thing I know, I had paramedics here at the house. I asked what they were doing here and they said they got an alarm. I said I didn't know how it happened. But that's what it's supposed to do. I thanked them for coming and told them I didn’t need their assistance.

Lifeline response

Robert, thank you for providing this feedback and for the kind review. We are glad to hear you are happy with everything. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 7, 2023

I hit my Lifeline accidentally one time and they came on. I told them that it was an accident. Their response time was fine. But they said the thing that you wear around your neck is waterproof. But after so long a time, the thing gets dirty.

Lifeline response

Thank you, Mary for providing your valuable feedback. You can request a replacement lanyard for your button by contacting our Customer Service line at 800-635-6156. Please know that we are always here for you whenever you may need us. Please be well, safe and take care.

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Verified Reviewer Verified Buyer
Original review: March 7, 2023

I have Lifeline, which has saved my life a lot of times 'cause when I fall, I can't get up. I press the button, they come on and ask me if there's anything wrong, and they immediately call a rescue. They call my daughter too. She loves what's going on. The rescue squad here is wonderful as well.

Lifeline response

Marguerite, thank you for taking the time and sharing your valuable feedback with us. We are glad that we were able to get you help when you needed us, and that our service has brought you and your family comfort. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 7, 2023

I'm very pleased with Lifeline. I've had it for years and I feel safe all the time. I've used the device and they've responded beautifully.

Lifeline response

Bonnie, we want to thank you for sharing your kind words and being part of our family for almost 20 years. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 6, 2023

Having the device gives me a sense of security. If I fall, I won't have to lay on the floor for a very long time. I couldn't breathe one time and I couldn't get my granddaughter and grandson-in-law awake. I had to use the device and the rep sent the ambulance. It saved my life. When I was in the hospital, I went through a code blue and they resuscitated me. If I hadn't gotten there when I did, I probably would not have lived.

Lifeline response

Mary, thank you for taking the time and sharing this kind review with us. We are glad that we were able to get you the help that was needed, and that our service gives you a sense of security. Know that we are always here for you if you should ever need us. Please be well, safe, and take care.

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Verified Reviewer Verified Buyer
Original review: March 6, 2023

I've used the Lifeline medical alert four times in February. Their response team is very good. They were different people every time. I'm pleased that I don't have to charge the device all the time. However, it is kind of irritating. I wear it round my neck. It could be smaller.

Lifeline response

Jean, thank you for providing your valuable feedback. I'm sorry you feel it is too big to wear around your neck. We do have a button with a wrist strap. Please contact our Customer Service line at 800-635-6156 so we can discuss an alternative option. Know that we are always here for you whenever you need us. Please be well, safe and take care.

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Verified Reviewer Verified Buyer
Original review: March 4, 2023

I hit my button once a month when they ask the question. I tell the reps I just need the lights on and that I'm checking to make sure the device is running. Mine is okay.

Lifeline response

Joyce, thank you for sharing your valuable feedback with us. Please know we are always here for you. Please be well, safe, and take care.

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Lifeline Company Information

Social media:
Company Name:
Lifeline
Company Type:
Public
Ticker Symbol:
PHG
Year Founded:
1974
Formerly Named:
Lifeline Systems
Address:
111 Lawrence Street
City:
Framingham
State/Province:
MA
Postal Code:
01702
Country:
United States
Website:
www.lifeline.com

Media

VIDEOS & IMAGES 
AWARDS & CREDENTIALS 
iF Product Design Award for our HomeSafe Wireless and GoSafe products - 2014
 World’s Most Ethical Companies - Philips is included in the top 100 of the world’s most ethical companies for 2012, 2010, 2009