Lifeline Reviews

Buying Lifeline for my Father has been the biggest mistake and I wish I had done a ton more research before purchasing this system and watch. From the start, all of the services are run from people scattered around the globe and there is no direct place business to deal with. The company is so unheard of that major banks decline their charges as fraudulent. After two credit cards being closed because of deemed fraudulent activities, our entire bank account is frozen. Despite numerous phone calls, updated credit card numbers and even ACH information, they are still trying to charge the original credit card for the fees that didn't go through and caused the card to be canceled in the first place.

My mother had this service for over two years. The service was reliable and the call takers very helpful and expressed concern for her wellbeing. However, after her passing and their notification, I was billed for two additional months. I have been contacting Lifeline on a regular basis and still have not received the promised refund after more than 4 months.

Have been waiting four months for Lifeline to cancel my father’s account and refund the autopay they haven’t cancelled. Made numerous calls and emails. Emails never responded to and on calls, was told they were going to cancel and refund the months they keep charging, but am still waiting. The unit was returned, yet still no refund. If we need this service again in the future, we will be looking elsewhere.

Do not waste time and money on Lifeline. Did not detect some falls and customer service was hard to understand. Promised to have tech investigate and call me - it never happened. Now cancelling service and prepaid return envelope no good so have to pay myself. Billing says we have an outstanding payment which we do not. Frustrating experience.

We arranged for a Lifeline for my mum after she suffered a stroke. The set-up was smooth and we had a very empathetic representative come to her home to explain the technology. All fine until we experienced several false positives for falls, which were very stressful for myself and my siblings. The tech was upgraded and the issue seemingly resolved. However, last week my mum suffered a cerebral bleed and fell. The system did NOT register it and my mum lay incapacitated for hours. The system was in place, and paid for for years, and failed miserably on the one occasion we needed it to work.

I was very happy- when my parents finally agreed to getting a medical alert system. I immediately recommended they get the Lifeline medical alert system- as I often recommended it to my patients and their families (I have been a healthcare provider in the community for over 25 years). Unfortunately after about a month they decided that they did not want Lifeline. I told my parents I would send the equipment back and cancel the services for them as they are 86 and 93 years old and it is difficult for them to hear on the phone.

At 3:00 in the morning the phone starts ringing. Lifeline calling to see if everything was ok. I figured I rolled over causing the button to be pressed on my pendant. The next night, I took the pendant off & put it in the pocket of my robe. 11:00 at night & the fire department is knocking on the door wanting to know if I'm ok. Before going back to bed I was talking with my wife about what happened & all of a sudden the red light on the box starting blinking as though another call was being initiated. The pendant was not being touched. I turned the box off before it made another call. I don't want the fire department breaking down the door tonight so called Lifeline & canceled the service.

I received this equipment per my request. They were very quick to charge me the monthly fee even though the equipment was never plugged in. When I called trying to return the equipment I kept getting a recording for the cancellation department. I then picked a different cue and finally received a human being. They were very rude and short and sent me a return label. After returning the equipment 3 weeks later they still charged my credit card. Tried to call the number on the return letter they sent and it just kept trying to sell me their equipment again. Finally got through to someone after researching other phone numbers for them. They confirmed the equipment had been returned and now I have to wait for a call from the credit department. I have my doubts that will ever happen. Worst company ever to deal with.

I work at an assisted living that uses Lifeline products and the products themselves work very well. I've had to call on tech support plenty of times and they are good at fixing the problems brought to their attention if it's fixable over the phone or through screen sharing with computer. Where their tech support falls very short is if you physically need a tech to come out in fix something.

I am unable to keep the service because Humana is no longer paying. I've called 3x in a month to get a return label. But have not received one. I fear I may end up responsible for paying for expensive equipment because they won't provide a way for me to return it.

They've done what they're supposed to do. The device is easy to wear without being uncomfortable and it's easy to push the little button. The responders have always been pleasant, polite, clear, and quick to respond. But the button can be sensitive. When I turned in bed and the button is not far enough away, it'll accidentally get pushed and the rep would immediately ask me if I fell down.

I am someone who values and appreciates preventative health services. I think empowering people to take their health seriously is good. And my experience with Lifeline was fine - people were nice, screening went pretty quickly, got results. My frustration with Lifeline however is in follow up. My results noted mild carotid artery plaque, but where there was a tick box, it said that I didn't need to follow up with doctor. So, that is one issue - for existence of plaque, someone absolutely should follow up with their doctor, but having that tick box was really misleading. When I did take the results to not one, but 2 doctors over a period of more than 6 months waiting for appointments with cardiologists, they dismissed them saying that Lifeline screenings were not reliable. So, even though I proactively sought out preventative services, it was very difficult to follow up on them. And I am quite a proactive person normally.

I fell and I had a hard time getting to the telephone about three years ago. It was decided then that I needed something. I now have my Lifeline and I wear it around my neck. I'm in my own home and I know that I can call Lifeline and get help. I report once a month to see if my machine is still working. I just called yesterday and they said everything's okay. I'm happy with Lifeline and I have recommended it to different people that may need it. I’ve got results with mine. Luckily, I haven't had to use it. But I know it's there if I do.

Everything so far is working pretty good. Sometimes I hit something and I also hit the device and it went off. Lifeline called right away if I fell or if I needed an ambulance. Lifeline helps save people's lives, lying on the floor or can't get up.

My mother has had her Lifeline now for probably 10 years, and we have been very pleased with our customer service experience. She's 103, and she lives with us, and the device comes in quite handy. She realized that something was wrong, and she was living alone then, and she pressed her Lifeline. As it turned out, she was having a stroke and it saved her life. Our experience has been very positive.

I fell in the bedroom and Lifeline didn't work. It would work in the kitchen, but not in the bedroom. I had to scoot along until I could get up to a phone. But they replaced it. I got the device that goes around the neck and it's not very comfortable. It keeps sliding. It's supposed to be so you can regulate the length of it, but it doesn't stay that way and it keeps going down. It's down halfway to my belly button.

My Lifeline works okay. But I don't wear it like I'm supposed to because I don't like that thing hanging around my neck.

I had the necklace first, and then I switched over and got one for my wrist. I like it better than I did the necklace. I would take the necklace off and then forget to put it back on. I'm very pleased with Lifeline.

My experience with Lifeline has been good. It protects me. I've bumped it up against something a couple of times and somebody would respond. I would tell them I'm fine and I haven't had any problems. I would highly recommend Lifeline.

I fell one time and they had to come and rescue me. When I pushed the button, a live operator came on asking what I need for help. They came out as fast as they were able to. It took them a few minutes to get to a rural area. There have been a few occasions though that the button was pressed without me pushing it. It gets stuck in between things and activates. They would get on the line and I tell them I was testing the unit. One factor that I don't like is I discovered that if we have a power outage, the unit does not work. We had an outage during an ice storm over the winter and I was in need of help but it was useless when I needed it. That's a factor that should be made known before somebody goes and pays all kind of money for this thing.

Lifeline came to my rescue once. My ammonia level got so high and I didn't know where I was or who I was. I fell and didn't realize that I was even down. They called and got me some help. It was pretty quick. I didn't know anything until 11 o'clock in the morning and the fall happened at 6:00. They got ahold of my son and he came right over. Lifeline worked out pretty well. It would be nice if I wasn't just limited to me being in the house. If I was downtown somewhere and needed help, it'd be nice to be able to push my Lifeline. But that's not the way the system is set up. Other than that, it's fine and the cost isn't that bad.

My mother pushed the button of her Lifeline. They came, they got her and they took her to the hospital. That was good. But then they failed miserably after that. They did not notify any of us. But it was fine when she used it. We've since discontinued the use of it. Her dementia has progressed to the point that she can't do it anymore.

I fell one time and I used Lifeline. They came immediately and my interactions with their team were very good.

I feel very secure about having Lifeline. I don't mind being alone. I know I can call for help and I can get it within a reasonable amount of time if I need it. It's like a piece of clothing. I don't go anywhere without it. I wear it in the shower also. Once I pressed the button, they came on and took care of everything. I didn't have to make any more calls after that. They said help was on the way and contacted the emergency services. They called my caregivers as listed. They expedited them very well. I felt good about that because I'm in a very rural area.

I wear the Lifeline button every day. There have been some incidents where it beeped, but that was because I bent over funny or touched it somehow and it went off. Somebody just called and asked if I was okay. It's good that the device is a bit sensitive. And the people that answer would always ask me, "Everything okay? Did you fall?" I would say, "It's okay." And they reset it.

I wear the necklace every single day and I have a machine here with a blinking light, which tells me it's operating. So I feel very good about my Lifeline. When I used it, there were medics here within eight minutes. Two trucks also arrived. One big red fire engine and a red truck. Them there was an ambulance by my garage doors, just in case. The response team were terrific four men. They all had their instruments and were using them. They promptly put me on oxygen and what it ended up was A-fib response. So I've seen my doctor now, I'm on all kinds of meds, and I’m better.

I have a bracelet and the Velcro is not working very well. I now have figured out how to slip it inside the bracelet so it stays better. Also, I have noticed that they used to test me pretty often but I haven't had any testing from them in a long time. I hope it's working properly. But it gives us reassurance, especially my daughter. I found the absence of such a device was bad when my husband needed it.

I've had good experience with Lifeline. I wear mine on my wrist. When I test it, I press the button and customer service will know who's calling.

I've had my Lifeline for seven years and I've used the button a couple of times. The response time was right away and it was fine. The only thing is the device when worn sometimes gets in the way.

My Lifeline goes off quite a bit on its own. It's oddly sensitive. They contact me but if I had really fallen down and something was going wrong, that's quite a long time. But I have no issues with wearing it. I’ve also never had to use it.

I use my button a lot. The reps at Lifeline are wonderful because we can call in if we need help. I recommend Lifeline to anyone who is disabled or who might be sick and in need of help. I have fallen a lot, and I wouldn't be without it.

Lifeline is working very good. I fall and I call them and press the button. The response time is very quick and I am very satisfied. I had a bad experience when I fell in the yard but it was my error. It was getting dark and I was on the ground and couldn't get up. And Lifeline called my son and he came over from another town. I ended up in the hospital that night. When the man set Lifeline up, he went around to all the distant parts of my property and I thought he was just calling in, as I would call in. But they would talk with him. So, I thought if I fall, they would talk with me. But I was wrong. They were getting the message that I was pushing the button. I just had no way of knowing that they were getting my call.

There were multiple falls and Marian felt security in being able to reach someone with Lifeline. It blinks periodically but I've never even had to reset it or do anything. It's nice to be able to have it should it be necessary.

Lifeline Medical Alert has been wonderful. I've had it for many years and I've never gone ahead and had to worry about getting the bill from it and I really like it. A lot of people have tried to encourage me to get other brands, and I said, "No. I've had more, more happiness with this Lifeline than any other and I'm not going to change it. And they've been very good to me."

I've had my Lifeline for quite a few years. I got it because it makes my daughters feel happy. I have the bracelet and it's all right. I wear them out and I have to have them replaced. Other than that, it works fine. I fell down and used it and the service was very good.

My husband had the bracelet, and he didn't mind wearing it at all. It didn't get in his way of doing anything. It was a good while we used Lifeline. It would ring three times and somebody would come on the phone and tell us who they were, and ask what they could help us with. We would just tell them whether we needed an ambulance or whatever the situation was. It wasn’t but a few minutes until somebody showed up. It worked perfectly fine. When we had an issue with the device, I called Lifeline and they sent me a box with another one, and then I sent that one back. Then when I quit work and we no longer needed the device, they sent me another box and I sent that one back with the bracelet as well.

I take the Lifeline device with me but I can't wear it because the cord keeps popping out. The next thing I know, Lifeline is on the floor because I wear it around my neck. This happened in a restaurant. Also in January when it was freezing out, I just had to go out to feed the cat. I got tangled up in the dog's chain because I had to run and the dog chain went on the run. When I did, I fell down three cement steps onto a cement platform that was all ice and snow. Due to a car accident, it's hard for me to get up when I fall.

A few weeks ago my wife called me while I was out to dinner and asked if I was ok. I told her I was fine... Why? The county rescue squad was at the appt because they had gotten a call that I had fallen and was not answering the Lifeline agent. So the dispatched the rescue squad. She told them I was at dinner in the dining room on the first floor of our building. They came down and the manager told them I was fine and was eating dinner. 1. At no time did I fall 2. I was wearing the pendant and I never received a call from Lifeline. As a result I have stopped wearing the device because of the false alarms.

Too heavy. It’s clumsy and hits everything and then it call the company and I have to stop wherever I am and what I’m doing for no reason. I don’t think it is a device that is easy to wear. I just don’t like it is heavy and swings against objects.

I wear my Lifeline if I'm by myself and try to make sure that I'm more careful. I was fixing to go to my exercise class. I went to sit on the stool and it slipped out from under me. My Lifeline was in the bathroom where I had finished getting dressed. And I could not get to the house phone, so I was in a pickle. I broke my hip and bones on the floor.