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Philips Lifeline
Philips Lifeline
Call toll free
(844) 779-5912
Overall Satisfaction Rating
4.63/5
  • 5 stars
    973
  • 4 stars
    149
  • 3 stars
    78
  • 2 stars
    13
  • 1 stars
    23
Based on 1,236 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Philips Lifeline

ConsumerAffairs Accredited Brand

Philips Lifeline is the leading medical alert service in the U.S.. The Philips Lifeline medical alert service gives you fast, easy access to a trained response associate to request the help you want - 24 hours a day, 365 days a year. Our AutoAlert fall detection technology automatically calls for help if a fall is detected – even if you are unable to push the help button. Over 7 million Americans have counted on Philips Lifeline to feel safe at home or on the go.

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iF Product Design Award for our HomeSafe Wireless and GoSafe products - 2014
 World’s Most Ethical Companies - Philips is included in the top 100 of the world’s most ethical companies for 2012, 2010, 2009
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3125 Philips Lifeline Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: May 30, 2018

I’m by myself and I feel more secure now that I have Philips Lifeline. Their team responded quickly and I’m solved with my experience with them.

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Verified Reviewer Verified Buyer
Original review: May 29, 2018

I was falling down and I couldn't help myself up. So, I decided to get a medical alert device. Now that I have a Philips Lifeline, I feel more secure. I've had to press the button about four or five times and their team came right away.

Philips Lifeline response

Hello Sylvia,

Thank you for taking the time share your experiences with us since adopting the Lifeline service. We're glad you've been the given the peace of mind you need as an independent senior. All the best Sylvia!!

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Verified Reviewer Verified Buyer
Original review: May 29, 2018

One of my kids got a Philips Lifeline for me and I wear it around my neck. Their customer service is really nice. They call me once in a while to check and see how I’m doing. Overall, I’m satisfied with it.

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Verified Reviewer Verified Buyer
Original review: May 29, 2018

I live alone and feel safer by having Philips Lifeline. I wear it all the time around my neck and it's fairly comfortable. However, I take it off when I leave the house. They're always very nice if I have to talk to them, but last night they called me at 1:30 in the morning and woke me up. They said that they had gotten a signal. I told them I was in bed out cold. They’ve done that before at that time which was very annoying. But they were apologetic about it. I would recommend Philips Lifeline and tell others they're very good and watchful.

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Verified Reviewer Verified Buyer
Original review: May 28, 2018

I have heard stories about people who fell and were helped by the Philips Lifeline team right away, and my daughter was strongly for it so I went for it. I've had the Philips Lifeline now for about eight years and having it is reassuring. I wear the button around my neck, even at night. When I fell once, their team knew about it. I can’t remember pushing the button so there must have been some message that was sent to them and they sent help. So I would recommend it to my friends and tell them that it is silly not to have one.

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Resolution In Progress
Verified Reviewer Verified Buyer
Original review: May 28, 2018

I broke my back several years ago and I needed something that I could use to get help if I fall. I have Philips around my neck all the time and it has helped me. It's under my clothes and it hasn't bothered me.

Philips Lifeline response

Hello Betty,

Thank you for commenting on the Lifeline Service. We're sorry to hear about the injury you suffered some years ago, but glad you've chosen Lifeline to be your partner in getting you help, should you need it in the future. All the best Betty, and do take care.

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Resolution In Progress
Verified Reviewer Verified Buyer
Original review: May 28, 2018

The one time when I needed my Philips Lifeline medical alert device, it wasn't working, but that was my fault because I didn't charge it. But since then, everything has been okay. I charge the device once a week and I often make sure that it has been recharged. The team at Philips Lifeline have been fine. At this time, I forget that I've put the device on. But for what I get, the service is highly overcharged. It's costing me $44.95 a month and I haven’t made one call at all in the time that I’ve had it. I’m a senior citizen and that seems like a lot of money, so I’m considering letting it go.

Philips Lifeline response

Hello Sheila,

Thank you for commenting. Please call our service team at 800-635-6156 to discuss what other options might be available to you. Please take care Sheila, and all the best.

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Verified Reviewer Verified Buyer
Original review: May 28, 2018

My children decided I should have a medical alert device because I've had headaches for quite a while even before I had it. I feel safer with my Philips Lifeline quite a bit in case I fall I'm very satisfied with it. It's wonderful. It sure does its job. I'm really happy that I have it and I would tell others to get it.

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Verified Reviewer Verified Buyer
Original review: May 27, 2018

My son thought I should have a medical alert device. I have Philips and I wear the device around my neck like most of the people do. I used the device once or twice, and the Lifeline team responded soon enough. I'm satisfied so far with Philips Lifeline. It works.

Philips Lifeline response

Hello Ray,

Thank you for sharing your experience with us. All the best, and be well!

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Verified Reviewer Verified Buyer
Original review: May 27, 2018

My kids thought that a medical alert device would be wonderful for me to have since I’m by myself. Also, because of my age, I decided to have one. I used the Philips Lifeline accidentally once or twice and I know that when I touch it off, the ambulance would come. Everyday, I take care of the house, cut the lawn, and go back to the farms and look around and I have no problem wearing the button. I got a new button last month and I sent the old one back. It's wonderful to have a Philips Lifeline if you fall. Otherwise, I'd be lying down in a house all day without somebody checking up on me.

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Verified Reviewer Verified Buyer
Original review: May 27, 2018

My age made me feel like I needed Philips Lifeline. Their reps are very friendly and very polite. I've tested the button from time to time and their response has been really good every time. It’s all been good.

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Verified Reviewer Verified Buyer
Original review: May 27, 2018

I got something in the mail from Philips and I looked at it. And one time, I had fallen and I turned the mail over to my son-in-law and daughter and they turned it in for me and sent me the bill. I felt pretty secure before, but not long after I had Philips Lifeline, I fell and it worked perfectly. I don’t get around very good, and I had hardly hit the floor until someone asked if I had fallen. I said yes and they said, “We’ll get you help.” And they asked if I could get up and I couldn’t. The device is around my neck, but the buttons irritate my skin and I don’t know whether it’s plastic or nylon.

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Verified Reviewer Verified Buyer
Original review: May 26, 2018

The one thing that the hospital and the nurses were very concerned about was me falling. When I came out of the hospital, the care unit that I had offered a medical alert device for three months. When I got Philips Lifeline, we tested it and the response was very quick. Although my husband is with me and I've never had to use it since, it's a reassurance that I've got it in the house. However, I felt like I was misled on the rate. I was told it would be $25 a month which was exactly why I kept it because $25 didn't seem so bad. But by the time you put in all the extra little things, it was about $38. When I got my bill, it was that rate which was a far cry from 25.

Philips Lifeline response

Hello Arlene,

Thank you for commenting. I've forwarded your concerns to the Philips Lifeline service team, and will have someone reach out to you as soon as possible to address your concerns. Please don't hesitate to call 800-635-6156. Thank you, and take care!

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Verified Reviewer Verified Buyer
Original review: May 26, 2018

I needed a medical alert device. I got Philips Lifeline and everything had been all right since I started using it.

Philips Lifeline response

Eleanor, Thank you for sharing your thoughts with us in regard to your Philips Lifeline experience. We are glad that you have been alright since having the service. Please be well, and take care!

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Verified Reviewer Verified Buyer
Original review: May 26, 2018

I’ve been handicapped for a number of years and my health deteriorated. Also, I live alone so I thought it would be best if I have a medical alert device. Now, I have Philips Lifeline and it makes me feel more comfortable in case I wasn’t in proximity to a phone to make an emergency call myself. I have the ability to get help without trying to struggle to get to a phone. I test the button about once every six weeks just to make sure it’s still working. And there had been two occasions where I called for help. Lifeline’s team always responded very much within what would be expected.

I've always had a very good interaction with their reps. I could hear the concern in their voice and I have had a couple of incidences where in the process of dressing, I managed to set off the button inadvertently. They sounded relieved that I was fine and not at all put out because I hit the button when I shouldn’t have. I’ve been very satisfied with my experience with Philips Lifeline. It’s well worth it and I would definitely recommend it.

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Verified Reviewer Verified Buyer
Original review: May 25, 2018

When we first took out the Philips Lifeline, it was more for my husband who recently passed away. We got it for the both of us but he had Alzheimer’s disease and I thought it’d be a good idea if he had one. And then after he was placed in a facility, I kept it for myself. He set it off several times by mistake in the middle of the night and the response time was very good. One time, I set mine off and I didn’t realize that it was set off. I went to my car and when I got back, the fire department was just leaving my house and they had responded to it. I feel a little more confident with it, especially at night. However, at one point I was doing a little shopping around and I could have gotten another unit that's a bit cheaper. Philips Lifeline said they would meet those prices, and as far as I know, they never did.

Philips Lifeline response

We are so sorry for the loss of your Husband, Diane.Thank you for taking the time to share your thoughts with us in regard to your Philips Lifeline experience. We are so glad that you like having the service and wear you button. Please reach out to our Customer Service Department at 1-800-635-6156 for any questions, we are happy to help. Please be well, and take care!

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Verified Reviewer Verified Buyer
Original review: May 25, 2018

My caregiver ordered me to have a medical alert device because I live by myself and I have had one for about five years. I wear my Philips Lifeline around my neck and I have no problems with it. I fell once or twice and they called in to my son in California and let him know I had fallen because he called me.

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Verified Reviewer Verified Buyer
Original review: May 25, 2018

I’ve been very satisfied with Philips Lifeline. I have never had to use it since I’ve had it but it makes me feel safer.

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Verified Reviewer Verified Buyer
Original review: May 25, 2018

My daughter ordered a Philips Lifeline for me, being 98 years old who lives alone in my own apartment. I have it on when I take the shower, but then I have to take it off and hang it to let it dry and then I put it back on. But I have it on most of the time and I feel safe with it. However, when I go outdoors or if I go shopping, I don’t have it on because it won't do me any good. Nonetheless, it's very comfortable that I don’t even know I have it on sometimes. I would recommend Philips Lifeline.

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Resolution In Progress
Verified Reviewer Verified Buyer
Original review: May 24, 2018

I'm not young anymore. If I fall and am by myself, I should have a device around my neck that I could push and somebody would come. I wanted to get a device from the hospital but they didn't have any left anymore so I got a Philips lifeline. I'm all by myself so having the device makes me a little bit more independent. But I'm not confident how it would really work if I would have to use it. They call friends first and they call you too. I question if they would really hear me from the speaker if I'm in another room. The thing is if I'm not in the room that has the speaker in it then it's a long roundabout fair to get to having anybody here respond to it. I would have had a much better feeling if I could have had something like a cellphone where I could talk to somebody right away.

I wear my Philips right around my neck all the time. But I don't find that it's helpful. I fell twice and it didn't show that I fell. I was able to get up but I thought that I was paying for something that if I fell, it was going to show. And I had gotten one of the ones that you can speak through. But it was so heavy around my neck and it was so uncomfortable so I sent it back. I'm now back on the regular one again. I'm satisfied but I'm not happy. I would wanna look into other things. Overall, people should look into all devices and see which one seems to be the best.

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Philips Lifeline response

Marie, Thank you for sharing your thoughts with us in regard to your Philips Lifeline experience. We want to let you know you can test your button anytime, so you can be comfortable with how the service works. Please reach out to our Customer Service Department at 1-800-635-6156 for any questions, we are happy to help. Please take care!

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Verified Reviewer Verified Buyer
Original review: May 24, 2018

I ordered a Philips Lifeline and they told me it was on back order. They said that the one they had wasn’t any good and they had to redo them, and I went without it for over month. But I feel great with it on and I never take it off. I push it only when they tell me to push it and they respond right away. It even covered me when I fell in the ditch in front of my house. It automatically went off and my son was here so we cancelled it. It works fine and I have no complaints about it, except for trying to get the buttons replaced.

Philips Lifeline response

Dora, Thank you for taking the time to provide a review to us in regard to your Philips Lifeline experience. We are sorry for the frustration you had when the button was on backorder. Please reach out to our Customer Service Department at 1-800-635-6156 for any questions, we are happy to help. Please take care!

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Verified Reviewer Verified Buyer
Original review: May 24, 2018

My sister and I have been taking turns staying with my mom because she’s got a little bit more issues going on. After my sister and I discussed about getting a medical alert device and tried unsuccessfully a year or two before we got the Philips Lifeline, my sister ultimately got it but it was based on our small committee deciding that we needed to move in that direction.

My mom thought she doesn't need the device, so we convinced her to wear it. The times that we have tested it and have accidentally tested it, we’ve been incredibly impressed with how quick the response has been and how helpful and genuinely interested and good listeners the people who answered have been. Every so often, I’d move the unit on the small desk in the kitchen where it is and I’d bump it accidentally, and then we would wind up talking to somebody. We would also try to have my mom press the button and then explain to her what’s going on and why it’s important that she wears it. We're very grateful for the Lifeline.

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Philips Lifeline response

Bill, Thank you for taking the time to share your thoughts with us in regard to your Mothers Philips Lifeline experience. We are so glad that you like having the service and please feel free to test anytime so your Mother can become more comfortable with how the service works. Our best to you and your family, please be well, and take care!

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Verified Reviewer Verified Buyer
Original review: May 23, 2018

I've got Parkinson's disease and I live by myself. But with my Philips device, I feel like I have somebody watching over me. I have it around my neck and keep it on all the time. I can move around and I know that if I fall, somebody will pick me up. Everything has been good with their guys too. They know what they're doing and I've had no problem with the people that get back to me. When I accidentally turned it on, they were right there. It's just that with the way that my house is built, it's hard to call back the operator-in-charge. I have the receiver area in a den and the bedrooms are all the way at the end of the house. Otherwise, my Philips is working good for me.

Philips Lifeline response

Casper, Thank you for taking the time to share your thoughts with us in regard to your Philips Lifeline experience. We are so glad that you like having the service and wear you button. Please reach out to our Customer Service Department at 1-800-635-6156 for any questions, we are happy to help. Please be well, and take care!

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Verified Reviewer Verified Buyer
Original review: May 23, 2018

I have had a very good experience using the Philips Lifeline. I had a stroke and with the device, at least I feel I could walk without the concern of falling. If I fall, either I press the button or the Philips Lifeline would recognize the fall and I'd have someone who's gonna come. I wear the device on my neck and I'm very happy with it.

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Verified Reviewer
Original review: May 22, 2018

I am writing this review out of total frustration. Hopefully this will provoke the proper response from Lifeline. My family and I have had a Lifeline monitor for my 90 year old father for several years. The system seems to work very well. Not my issue. In March of this year I received notice from Lifeline that my father's account was delinquent. I handle my father's finances and have never missed a payment. Upon review it appears that Philips changed the account number when we changed the mailing address for billing purposes. Not knowing of the new account I continued to pay to the old account via my bank's bill paying services. Once the changed account came to light, future payments went to the new account.

I've received numerous billings noting that one account is overdue. The other notices I've received indicate that the other account has funds due us. You guessed it... The amounts are the same! I will leave the representatives and supervisor's names out of it but... I have made 6 calls since March trying to resolve the issue. Each time I spoke with a rep and or supervisor. I was told there would be no problem fixing the issue. I even left voicemail messages in the billing/finance department. No returned call. The inability to handle this simple accounting entry is now giving me doubt about the organization. I'd love to hear from you Philips Lifeline...

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Philips Lifeline response

Courtney,Thank you for taking the time to provide a review to us in regard to your Philips Lifeline experience. We are very sorry for the continued frustration you have experienced trying to resolve this billing issue, that is not the Customer Service that we strive for. We have forwarded your information to our Customer Service Department and will have a supervisor follow up with you in regard to your concerns. Please be well, and take care.

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Verified Reviewer Verified Buyer
Original review: May 22, 2018

I live alone and before I was back in the suburbs of Florida so my son got me a Philips Lifeline. And now I’m back at my home in Indiana and I can transfer and continue it here. I wear the device all the time. I fell two times and once I rolled over it in my sleep and they called me. My son talks to them all the time. He’s the one that takes care of it and see if it needs anything. And my son and I have both been satisfied with Philips Lifeline. They just replaced the device with a new one a little while back.

Philips Lifeline response

Helen, Thank you for taking the time to provide a review to us in regard to your Philips Lifeline experience. We are happy to hear that you wear your button and you and your son are satisfied with your service. Please take care!

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Verified Reviewer Verified Buyer
Original review: May 22, 2018

I passed out from low potassium last year and broke my hip. I also had other times when I had to go to ER with Atrial Fibrillation. And so Philips Lifeline has always been there for me and it has probably saved me a few times. I’m 91 now and I sure don’t need to be without one. I feel good about it, though I had a hard time at the beginning of keeping from setting it off all the time. I would be out in the yard without realizing that I had accidentally turned it on and next thing I knew, an ambulance would be driving up or the people here in the community be driving up. So I made a necklace and I would pin it to the left side of my shoulder. And I have never set it off since and it’s there if something happens to me. I also sleep in it and it works fine. I call them once a month to make sure my alert is working and they’re always very helpful and stay to help me and take care of me. It’s been great and I recommend Philips Lifeline.

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Verified Reviewer Verified Buyer
Original review: May 22, 2018

We needed something here and I felt that since Philips Lifeline had been around for a long time, it would be worthwhile giving them a chance. We wear the buttons around our necks and we feel a little bit more secure that if something happens, we can get immediate aid. We’ve even been thinking about upgrading this button so that it’ll be activated outside of our home. The only thing that makes me hesitate is the bad experience we had with the button with regard to it activating if we fall.

If we fall, they were supposed to activate. But I had fallen several times over the years and the button never activated. And yet, it activated itself several times in the middle of the night while we were sleeping. We had not done anything and all of a sudden that we heard the alarm go off. As a result, we took that off of our button control. That aside, we’ve used the Lifeline several times in emergencies and it’s been fairly good except one time. We thought our buttons were activated but they weren’t. But generally speaking, they’ve been all right.

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Philips Lifeline response

Morris, Thank you for taking the time to share your thoughts with us in regard to your Philips Lifeline experience. Please reach out to our Customer Service Department at 1-800-635-6156 for any questions or concerns, we are happy to help. Please be well, and take care!

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Verified Reviewer Verified Buyer
Original review: May 22, 2018

I've had my Philips Lifeline medical alert device for at least five years. I had an episode where it went off automatically when I was in the bathtub and the emergency vehicle was here within seconds. I got a call from my son asking me what was wrong and I also got a call from Philips Lifeline. They asked me if I was all right and I said I was just taking a shower but when I leaned down to wash my feet, the alert button dropped down and it thought I had fallen. I was in the shower when they all tried to call me and they didn’t get an answer, so they called the emergency and the life squad was here very promptly. I was pretty impressed. I was in my towel and stark naked when the guys came to the front door. I thought to myself, "At least we now know the system works." But the incident scared my son.

I'm sure the Philips Lifeline will come in handy if I need it but I try to be very, very careful. I feel safe knowing that I've got a back-up. I can always call 911 myself, but maybe not. Before I got the Philips Lifeline, I had an episode where I passed out in my bedroom and my son had to call the life squad. They came and took me to the hospital and eventually I got a pacemaker. If I have a Philips Lifeline and my son weren’t available, I would be able to push the button. But the button goes off by itself so not necessarily push it and I wouldn't have had time to do that because I was up one minute and down the next. I didn’t even know I had passed out. I woke up the next minute with some paramedics in bed with me which was really nice.

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Verified Reviewer Verified Buyer
Original review: May 22, 2018

I had a stroke to my optic nerve and a hemorrhage in one eye. I got the Philips device and it has changed my normal day-to-day life. I wear it all the time and if I fall or need help, I push the little button and it talks to me. It also has GPS so I can wear it out of the house. All in all, Philips Lifeline is a wonderful company to deal with.

Philips Lifeline response

Hello Carole,

Thank you for sharing some of your experience with us. We're glad that our Gosafe service has provided you with the comfort and assurance you need to live a mobile, independent life. All the best Carole, and be well.

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Philips Lifeline Company Information

Social media:
Company Name:
Philips Lifeline
Company Type:
Public
Ticker Symbol:
PHG
Year Founded:
1974
Formerly Named:
Lifeline Systems
Address:
111 Lawrence Street
City:
Framingham
State/Province:
MA
Postal Code:
01702
Country:
United States
Phone:
855-276-7761
Website:
www.lifeline.philips.com

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