Lifeline Reviews

I had a colostomy bag and it was my first time coming home from the hospital. My daughter lived in one side of me in a complex and I lived on the other side by myself. When I got out of bed to go to the bathroom, my colostomy bag fell off and I didn't know what to do. I called Lifeline and the operator tried to call my family, but nobody was answering. It was in the middle of the night. So, I asked her what do I do and she suggested I send an ambulance to my house. The lady was very helpful to me.

The device is okay. I used it when I fell and couldn't get up. I got help in 15 minutes. The device came in handy that time.

I know I need an emergency tool, but I wish I could have the bracelet and one that is easier to recharge, not have to charge so often. The necklace is heavy and always in the way. I would like this to be a bracelet and maybe not having to have to charge it.

I'm happy with Lifeline. Without it, it'd be scary because I'm a bachelor and I live by myself. Sometimes the device goes off accidentally and people come by quickly to check on me. So, it works. I like the safety of having the device and that if something happens to me, I'm not lying here by myself.

When the machine wasn’t working right, Lifeline sent me a new one. The device is alright. I have to wear it in case I fall again. Right now, I have not been falling lately. But if I fall, I will end up in the hospital. I don't wanna do that.

Every time I've ever had to use Lifeline, they're right there for me. I have the necklace and the only time I take it off is when I go swimming. However, when my daughter first set it up, we had originally asked for the type that I could use if I was out anywhere around town and needed help. But, they kept on telling me it was back ordered.

Everything with Lifeline has been fine. I kept falling and they either came or contacted someone. I've been happy with them.

I've had my medical alert for a while now, so I'm satisfied with it. Everything works. I accidentally hit it and Lifeline came on within a second. I would highly recommend it to anyone who is up in age. I don't go anywhere without it.

I'm glad Lifeline is here. If it wasn't, I wouldn't be here by myself. I used it when I fell out of the wheelchair one time. I pushed the button and they answered, and I told them to send an ambulance here. Then I crawled to the front door and unlocked it for them to get in. So that device speaks for itself, a lifeline. It means life.

They have a highly reliable professional staff that is always there. However, if you buy just the cheap plan, which is what I have right now, you're gonna quickly find there are lots of situations where you have no coverage. It's only as good as I can shout. If I fall at the other end of my apartment, it may be hard to shout hard enough.

My Lifeline is very good. I've fallen twice since I had it. I didn't need it and I was able to get up by myself. But the response was beautiful. By the time I got to my seat to relax, they were here. I didn't push the button and I didn't call for help. Before I knew it, somebody was here to help me. They were also kind and responsive.

Absolutely terrific. It was so easy to set up. I like the fact that they can alert emergency responders if needed. Customer service is superb and they were very knowledgeable about the product. Thank you.

Easy to use. If it registers a fall accidentally it’s easy to cancel the call. Calls go through clearly and the voice on the other end is always pleasant. I’m a high fall risk so I feel tons safer with my device.

With my Lifeline, I feel more comfortable going out by myself. I test it once in a while and it works very well. Their team gets back to me right away. But, I wear it around my neck and sometimes, when I'm sitting down to eat, I hit it against the table and set it off. Other than that, it doesn't bother me. When I accidentally set it off, they told me to just hold the button for two seconds.

My LifeLine gives me more security. It's convenient to have. When I fell, I had to have somebody come pick me up. Their response time was good and the reps are very polite.

The wind blew our privacy fence down a week ago Friday. I thought the wind had stopped. I walked out without my rollator to view the extent of damage. When I turned to go back toward my front door, a gust of wind blew me down. My pendant do NOT go off but my Apple Watch did. I was able to crawl about 6 feet to a large flower pot to pull myself up. I cause a very black place on my hip and my left forearm was sore for a couple of days. Otherwise, I was not injured.

I've had good service as far as the signup. But I don't like the cord on the device. Also, I fell once and the fall button didn't go off. I punched it myself and I got help. The reps were very nice. We live in a rural area, so consequently the response isn't instant, but I've always had a good response when I fell before. I've had good luck with Lifeline.

The batteries of Lifeline don't last long enough. Whoever made the devices choose cheap batteries. We'd charge them overnight, but then we wanted to have them on when we get up and stagger into the bathroom. It's also supposed to go off when you fall down. But I had been walking the dog and caught my toe on a rail, so I went down out on my knees. But, no alarm went off. I didn't need anybody. It wasn't a problem. But you would think that it would go off. But, on the other hand, I wore it at night and was hanging there around my neck. I sleep on my side and I turned over to the other side and it slid over to the other side and it started talking to me, "Emergency call in progress." So, I had to turn that thing off. Fortunately, they have a, "Hold button down for two seconds," and it'll shut up. This is the second one we've had from Lifeline. The other one was similar, but it talked less.

I love it. Keeps me safe wherever I am in or outside and it help family know what's going on with my health. I thank you to Lifeline keeping me safe and with me having a hearing problem they can adjust the volume so I can hear them.

There are times when I feel like I need the Lifeline medical alert device, especially if I go in the shower. It works. It's connected to my landline and if the paramedics can't get in the house, it tells them where the key is. I don't want them busting down my door. But sometimes, it goes off for no reason. I just go in there and push that button and I tell them, “Never mind." I reset it. One time, it went off and I wasn't even here. There was no one to reset it and the next thing I know, I had paramedics here at the house. I asked what they were doing here and they said they got an alarm. I said I didn't know how it happened. But that's what it's supposed to do. I thanked them for coming and told them I didn’t need their assistance.

I hit my Lifeline accidentally one time and they came on. I told them that it was an accident. Their response time was fine. But they said the thing that you wear around your neck is waterproof. But after so long a time, the thing gets dirty.

I have Lifeline, which has saved my life a lot of times 'cause when I fall, I can't get up. I press the button, they come on and ask me if there's anything wrong, and they immediately call a rescue. They call my daughter too. She loves what's going on. The rescue squad here is wonderful as well.

I'm very pleased with Lifeline. I've had it for years and I feel safe all the time. I've used the device and they've responded beautifully.

Having the device gives me a sense of security. If I fall, I won't have to lay on the floor for a very long time. I couldn't breathe one time and I couldn't get my granddaughter and grandson-in-law awake. I had to use the device and the rep sent the ambulance. It saved my life. When I was in the hospital, I went through a code blue and they resuscitated me. If I hadn't gotten there when I did, I probably would not have lived.

I've used the Lifeline medical alert four times in February. Their response team is very good. They were different people every time. I'm pleased that I don't have to charge the device all the time. However, it is kind of irritating. I wear it round my neck. It could be smaller.

I hit my button once a month when they ask the question. I tell the reps I just need the lights on and that I'm checking to make sure the device is running. Mine is okay.

I somehow set my Lifeline off. But, I just press the button and I usually get their people out here in Arizona and they reset it for me and everything's fine. They've been very good. However, I don't like that it's a little bit too big to wear around my neck when I'm doing yard work.

The lanyard is not satisfactory. It is hard to adjust to placement suggested. In the way when doing household chores, particularly when bending. Does not stay in place. Do you have another design I could try?

I've had a rare occasion to use Lifeline and it's a very nice thing to have. The device is very comfortable and it's been high quality. I like the fact that somebody beeps in if I fall down and then they'll send somebody if they need to. So, it’s a very convenient service.

I called customer service a couple of times to test the system and I also talked to the sales rep one time, and those experiences were good. I had a couple of emergencies, but someone was here when I had it. So I didn't have to use the system. But it was good having Lifeline. If I needed it, it was accessible. I only used it when I did treatment. My pendant in the box was near my dialysis unit, which was in the basement. So when I got ready to do my treatment, when I was setting up, I put the pendant on so I don't forget. And when I completed everything and got ready to wrap up, I hung it back up. People have different needs for Lifeline and it worked for me. They have very good service.

The On the Go necklace/pendant is very easy to set-up and get charged. When you press the button after setting it up, the person that responds to check on you and send whatever help you need answers immediately. The only issue I've had is the pendant has thought I fell when I didn't and it prepares to call for help. Luckily, you have time to press the button to cancel the call if you don't need it. To me, the quick response is very reassuring since I'm not always around other people or my family. If I need help, I feel confident it would come as quickly as possible.

I have dropped the device under the bed and everybody has been very pleasant when I've done false alarms like crazy. They put up with me pretty well on that. Some of my goofs and false alarms have let me know that they're there. I love knowing that they are there. The only negative thing is that the little necklace holder is one of the reasons I kept dropping the device on the floor because it kept coming undone when I was sleeping.

Everything's gone smoothly since I signed up with Lifeline. I wear it around my neck and it fits with no problem. I’ve used it and I’ve tested it. In all cases, they responded quickly and courteously.

Lifeline is wonderful. I've never had to use the button I have with them, but I have accidentally mashed it. They tell me that I'm being connected, and I tell them, "It is an accident. I didn't mean to mash the button." They always thank me for calling them and say that they would reset the button. They are really nice. All in all, I know that I can depend on my Lifeline button. Everything else is the same, but I feel more secure.

If you are looking to order a life alert for someone in your family that lives alone, has fallen a few times, this is not the company. We ordered my Mother a life alert on 1/13/2023 and have yet to receive the item. Multiple phone calls to customer service and many excuses as to what happened to our order, Friday we were told it would ship out. Was told to call on Monday to get the tracking number. I was busy on 2/13/2023, I called today 2/14/2023 and unit has not shipped, no tracking information. Order has been cancelled and I will find a more reliable company that isn’t trying to give me the run around. If you have a loved one that is in need of durable medical equipment please look elsewhere.

The device was all right. When we would test it, it would show power, and then we would push that, and then they would come on and we said we were just testing it.

I had to use my Lifeline device and they responded very quickly. They were really polite, and they got the response team out here really quickly, and so it went very smoothly. It seems like they got everything organized. They were excellent. I would forget to put my device back on, so I just wear it everywhere and it doesn’t bother me.

There's always a cheerful person on the line when I inadvertently bump something and set off my alarm. Also, the response has been there very quickly. There was only one difficulty I had and it took me months. I needed to exchange the necklace for a bracelet because the necklace was rubbing my neck and irritating it. I had almost given up getting it. At one point, I had called back and whoever it was that I talked to said they'd take care of it. I waited for it and when my package came, it was nothing more than the band that went with the wrist watch. I just set it aside and started wrapping my necklace around my arm. Then I picked up the phone again and got results. I have the bracelet now but it was an aggravation. It took at least three different calls.

The Lifeline device is good. I used the button once and their response was wonderful. I'm glad I have it. It would be of good use.

My mom and brother both have the Lifeline service, and have been happy with it. I ordered one over 10 months ago, called several times to see what the delay was, and the customer service people were nice but clueless as to why the delay was happening. I was told each time that my order would be placed on a "priority list" or something similar, but so far nothing has happened. I would highly recommend going with another company - especially if you need it NOW! I called Life Alert, and the customer rep was rude and hung up on me. So Life Alert is off my options list.

Lifeline's reps have been very nice. I've never had to use my button, but I call about once a month to check it and the rep I talk to is very nice. If I had a question, she would answer it, but I’ve never had one. I wear my device around my neck and I can't wear it next to my skin. I usually wear a T-shirt or a vest type of shirt underneath either a blouse or another long sleeve shirt, and I wear it between those. My skin is so sensitive and I'm allergic to everything. So, it makes me itch if I wear it on my skin. Also, I hate the black cord. But I like the silver cord and I would rather have it than the black or white ones because the white and the black both stick out, but the silver’s sort of muted. I also like its little round flat size better than the square. Other than that, my device is one of the most expensive ones and I don't like that too well. But I like the service.

I'm happy with my Lifeline device. I just got my new battery about a week or so ago. I could see it blinking red. So I thought, "Oh, they said, it lasts, I don't know, 40 days." But it lasted almost three months. So, I got this new one.

Sadly, it took way too long to get my account established with the correct information. After numerous complaints and unfulfilled promises, I gave up. Out of the blue, I got a call one evening from someone who was aware of my problems and was determined to ensure all would be well again. True to her word, she was right. Their websites and technology are lacking. Perhaps they will take me up on my offer to test it for usability by a tech-savvy senior.

Dad lives alone. After he had a medical emergency, we agreed he needed a medical alert device. Lifeline was recommended by AARP and Consumer Reports, so we thought it was a good one.

I have only had the lifeline to go for only a month. I am very happy to have it. There are times that I've almost fell and glad to be wearing my lifeline button. Very convenient for me. Very trusting.

I have been a subscriber for many months and continue to have difficulty creating an account in the Lifeline Cares app. Without access to the app, it's impossible to have visibility to the account. Despite several calls with Lifeline, the issue remains unresolved. Pitiful.

Unit is not bothersome to wear and is easy to access. Glad it is waterproof so I can wear in the shower and while swimming. The contact I have had with company representatives has been positive and pleasant. My overall experience has been great.

I've used it accidentally and it surprised me. One day, I was working on a puzzle and I leaned up against the table. Then all of a sudden, it was squawking at me. I had a good experience.

I'm very satisfied with Lifeline.

As far as the service and responding, Lifeline was very good. When we needed them, they came several times. I had to call people. They were very helpful and they helped get Robert to the hospital three times. But my big complaint was, I called a couple of months ago to tell Lifeline we would no longer be using the device because Robert is at a nursing home. We no longer need it. And he will have to remain there because he needs a lot of attention and care, which we cannot give him at home. And I assumed that was the end of it. But Lifeline kept billing me. I'm very upset about that. I should have gotten a couple of months without having to pay at the end.

I got a medical alert device from Lifeline for peace of mind. I accidentally bumped into my device one time and the response was fine. Their reps were great.

I've had Lifeline for quite a few years now. Their response time has been wonderful. They're very nice. They're right on the ball.

The Lifeline medical alert device rang a lot of times simply because I turned over wrong at night. I finally learned to put the thing on this table and I can just lay it here. It was about six inches from where I sleep and I let the thing hang down and I can just reach it with my hand if I need it. But I've had a lot of those experiences at first and it was so embarrassing. Every time I'd turn around, I'd bump it. I've even been woken up in the middle of the night before I learned to take the call. The reps are concerned and they’ll ask if I’m okay. I’ll say sorry and we'd go through this routine.

I carry the Lifeline device around and don't worry about it. It's a necklace but a lot of times, I wear it in my pocket. It's easier 'cause it's heavy around your neck. The response is fast when it goes off.

We had decided against a wrist fob because you could fall and have that arm pinned. You might not be able to reach the button. The necklace is fine. But at night, it's a problem. My mother gets strangled by it at bedtime. Recently, her pendant needed to be replaced. Because of the pandemic and supply chain difficulties, the pendant didn't come to us for three months. But the battery was still working so she was still safely covered. We got that replaced and that was great.

Lifeline makes William feel safer that if something happens when staff is not here, he can call for help.

Lifeline is not quite as good as it used to be because it doesn't go as far. I tried when I first turned over to Lifeline to go to the one that went everywhere, but it went off too often. I work in the yard a lot and it was always going off. So I said, "I've got to have one where I push the button" but the equipment is different and it doesn't go quite as far. One time, I went out of town and I forgot that I had it still on. I went for about a week and they were very concerned. They were afraid their equipment wasn't working. I also used it one time and it went well. Their response was quick.

From my first call with Lifeline I have been very satisfied. No complaints. Would highly recommend them to everyone. When I press the button someone answers immediately. I have no complaints. I have told friends and relatives about this.

Over a month ago, I ordered a replacement emergency contact button (worn around my neck) from this company. Lifeline never sent the replacement gadget to me, and every time I call their customer service to inquire, I'm told that their "shipping department is behind schedule" or that it's "not yet able to mail equipment to customers." Customer service never escalates my problem, and refuses to give me the contact info for a higher level company manager who I can speak with to resolve the problem. This is disgraceful.

Lifeline is a lifesaver. I don't know what I'd do when I'm falling and I didn't have it to have someone come help me because I'm alone. They've been here when I've needed them.

My daughter got a Lifeline for my wife. My wife's got a bad heart and so do I. We have used it three times. I got it on right now. It's been very good. It's well worth the money.

Amelia is doing good with it. She's 87 and she's not steady on her feet and she had fallen. Most of the time, I work from home, so I'm here with her. But when we go out and she's here by herself, that's when she has the bracelet on, in case she falls. She feels comfortable when she has it on because she knows that if she needs something, all she does is push the button.

Lifeline is very good. They work very quickly. The minute you have to call for an emergency, they come right away. I'm very satisfied.

I've had Lifeline for several years and it works well. I like it when I go out on my own. It's a little bulky though. Sometimes it gets in the way of other things like my camera strap. Sometimes the response time is a little too long but the reps are wonderful.

We get very good service from Lifeline. It's connected to Northwestern in Chicago. Once we push the button, the paramedics are here on the spot. Sometimes my husband takes the bracelet off. I just put it back on last night because when he goes to the hospital for a test, they have to take it off.

I have my Lifeline on my neck. Through the years, they have saved my life at least twice. They provide the service and call me about once a month to determine that the process is still working. I can't use this beyond my front door though. This is a new button. I like the old button because it was more useful for me. This one is too subtle. It's thin. You forget it's there. The button does not have a reveal that is obvious. It's more stylized.

I went to one of the drawers to get some paperwork I wanted to work with for sending cards. I took two steps after picking up those papers from the little chest and fell on the carpet. I went down on my forehead and the bridge of my nose. I whacked the floor so hard. I thought I was alright, but I didn't think I might stay alright and I better push the button on my wrist. Somebody came to my rescue and asked me if I could get get off the floor and unlock my door because they were sending the ambulance. I was able to get up and do that. The police and ambulance came. They notified two of my children, so they knew where I was going and I had unlocked the door.

Thank goodness I have not fallen but I didn’t know how it detects a fall. I wear it to shower and one day the necklace swung and I didn’t answer the call because I was getting out of the shower. My daughter called me to tell me the Lifeline called her because I hadn’t answered so for me to call Lifeline. I called right away but before I knew it, the fire truck arrived. It’s comforting to know that if I ever need them, they will respond quickly.

The red light on our base has been blinking for THREE MONTHS. We contacted Lifeline immediately and they said they would send a new pendant because the red flashing light indicates the battery is low. It has literally been over THREE MONTHS, and FIVE CALLS to Lifeline and we still have NOT RECEIVED a new pendant. The red light is still blinking. Every time we call they "escalate" the issue, but NOTHING HAS HAPPENED. This is very concerning to us because we purchased this (and pay monthly) to have a reliable emergency system for our 86 year old mother that lives alone. I am ready to cancel this service and find a more reliable service somewhere else. Lifeline has been there for us in the past, that's why I am trying to be patient. This is irresponsible and dangerous on the part of Lifeline. I hate to think what would happen if something happens to Mom and the Lifeline system doesn't work.

The medical alert worked very well for my mom. It has the fall alert too that tripped before and they've always been right on it. But I tried to get the billing set up so it's an auto pay deal and it was never straightened out. So now Lifeline is saying that the last payment was a year ago.

Ordered system through United Healthcare. Haven't heard anything for a few weeks. Cannot create an account for the app. I had to call customer service and the rep said they have a backorder. No one has no idea when I will receive the system. Never use Philips for anything important in your life because it shows time and time again Philips doesn't care about anyone.

I had always had Lifeline. I'm satisfied with it.

I became eligible for this service through my insurance, United Health Care on September 1, 2022. Through all of my efforts, the company didn’t even have us on their records until September 26, 2022. I called on September 23, 2022 and ended up ordering the equipment for myself and my wife. Then it was discovered on September 26, 2022 that we were finally in their system, so it was supposed to have been annotated that insurance would now be responsible for the service. They immediately said there was a shipping delay, it was said they had the equipment, but still would be 4-6 weeks in getting it. It is now in the 6th week since ordering, and no equipment has been received as of today, November 2, 2022. I am very displeased with this company.

My Lifeline device works very well. I just have to be careful that I don't set it off accidentally. One time, it was down too low, I leaned on it on the sink, and I set it off. But I shortened it and I'm okay now. So far, I'm very satisfied with their response. When I came home from the hospital after a hip surgery, I was getting out of bed and I fell on the floor. So, I had to scooch out to the monitor so that I could hear them and they could hear me. Then they came right away and took me to the hospital. I feel safer with my Lifeline on. I know it's there and if anything happens, I can just press it, and they will answer me.

I’ve used the device several times and one time, I was having a heart attack and I passed out. Before I hit the floor, I pushed the button and I woke up in the hospital. The last experience that I had with Lifeline wasn’t a good one but it worked out alright. I pushed the button and the woman kept asking me if I needed help. I told her that I needed help but she kept asking and I kept saying yes. My friend who was here called the ambulance and they got the ambulance here before the woman finally got it through. So, she didn't help me much on that one. The device makes me feel more secure. I wish it worked more than just in my apartment.

My father-in-law is 80 years old and one time he had a seizure. So, we make sure that if we go out or whenever we travel, he has the Lifeline medical alert on. A couple years ago, his back was hurting so he called Lifeline and the hospital came and got him. His only complaint happened one time with the battery. We told him before that he can’t keep overcharging the device. He gotta make sure to make the battery last as long as he can and then charge it when it gets lowered to a certain point. Other than that, we've been good. If it's bad, Lifeline sends us a new one and we send the old one back. So we don't have any problems. His sense of security is better now, knowing that if something happens and we’re not here, he can call us for help and Lifeline helps assist.

I had trouble with the body part of the device. It wasn't coming through right, and Lifeline sent me another machine, and I couldn't get the darn thing to work. Then, I had about three different people try it. Finally, my son-in-law called and found out that you have to put in the serial numbers for the thing around your neck. That wasn't in the instructions anywhere. So, if you put the instructions together again, the number is in plain letters, but we just didn't know it. We tried everything under the sun, and finally, it worked. When you get your equipment, the complete directions should be there. Other than that, Lifeline is great.

It's nice to have Lifeline in case of an emergency. I've done a couple of tests on it to make sure it still works since I haven't really had to use it and they answer really quick. It's a good service.

I'm on 24-hour oxygen and when I run into situations where I can't breathe, I go to the hospital. But first I press my Lifeline button. So far, I’ve had 14 hospital admissions in a period of about four years and every time, Lifeline would get everybody for me. I wouldn't be without it and I would tell others that they should have it.

They answer quickly and help me out with what I need. I use it frequently. I need somebody to help me get up. Sometimes the fire department has to come. Sometimes they have to take me to the ER if I need stitches. They're very good. I like that the device gives me a feeling of safety.

Their response time was very good.

I've occasionally accidentally set off the alert and the response has been almost immediate. The people from Lifeline who responded were concerned and happy that it was accidental that I called. The experience has been very satisfactory. The device that I have is only good in the house or 15 feet and I usually take it off when I go out. But it's comfortable. My only problem with it is that I am short and sometimes, I lean against the counter when I'm reaching for something.

Phillips Lifeline responded to my complaint posted in ConsumerAffairs and sent an upgraded, better-performing system to my mother-in-law, reduced the upgrade charge, and refunded 3 months of charges for the time the system wasn't working. We really appreciate the company's effort to make up for the problem!

When we set the device off accidentally, someone calls us. We have a sprawling two-story house and I'm wondering if it goes far into my husband's room. I would like for someone to check that.

I had made contact per number provided for Philips Lifeline 6 wks ago. Per recording, I received a message stating there was high call volume and I was to leave a return number. After waiting 4 days I contacted a hospital that still provides lifeline for their patients and was told that she would reach out to her contact. I received a call back with 2 working days and life line was ordered. At that time I was told 2-4 wks delivery, most likely sooner. I just contacted Philips today, after 5-1/2 wks and was told, that it still had not been shipped. No information concerning when to expect it but only a lot of excuses. “Backlogged since the end of June”. “Will be caught up by Oct”. “Personnel problems”, “manufacturing issues”, “warehouse changes”. I wish I would have known this 6 wks ago. I would have researched other options. I feel that waiting for a piece of equipment that literally could be a matter of life or death, for this long is not acceptable.

I don’t wear the device because I can't stand things hanging around my neck. I had one before that you wear on your wrist, and I wore it. I haven't had to use the Lifeline device. It's just been sitting here plugged in but I've called whoever makes this a couple of times. I just want to check to make sure it's working.

Once in a while, the Lifeline device would be hit by something, especially in my kitchen and the very nice man and I got to the point where he would ask if I was in the kitchen again. I'm over 90 so I don't drive a car anymore and I don't do too much by myself. I was 80 when I started with it. I like having it in the shower and I feel very safe. I always carry my cellphone but I could push a button too. The device is convenient but I hated having it around my neck. I quite often put it in my pocket. I would recommend Lifeline for anyone but I never had to use the device and I gave it up.

I ordered Lifeline service on 8/29/22 and was told it would ship in 4 weeks. It is now 7 weeks later and I am told it has still not shipped and they don't seem to be able to give me any info on when it may be shipped.

I like Lifeline. Sometimes I'm doing something and I hit the button, and they say, “Mary, you need help?” Usually, they contact my daughter because she's the one that they talk to after they talk to me. I wear my cord around the neck but when I go out somewhere, I don't take it with me because it doesn't do anything when I'm out there. Overall, this device is wonderful for me. It'd be good for anybody. I'm very satisfied with it.

I'm glad I have Lifeline. If I fall, I got something on me to call in. I'll push that button and I'll be safe. I'm so used to it now that I don't even think about it. However, I don't like the chain. I wish it had a prettier chain. The device doesn't go very far too. I can go to my mailbox and back or to my garden and back. But it doesn't do anything for me if I'm gonna go downtown.

With Lifeline, I got somewhere I can call if I need it. I feel more at ease.

Lifeline has been very good. I've had to speak with the reps on a couple of occasions and everything has been satisfactory. The response time is immediate. The device is easy to wear. I've recommended it to a lot of friends because it's important for people who live alone.

Every now and then, I give my device a test. They answer promptly. I'm very much in favor of people who live alone having a device like this. It's a reassuring thing to have in the house and wearing the little signal button is no problem. It can blend in your clothes.

I canceled my Lifeline device several months ago because I'm not satisfied with the way the reorganized company has been administering it. The device had a strange lanyard compared to before. The one that Philips was using was quite simple. You put it around your neck and there's no problem. The one that the new organization gave had to be adjusted every time you put it on and off. That was quite annoying. And the device was much too sensitive, originally. I was getting too many false alarms.

I have called but have not received the alert system. I am in need because my husband has passed away, 8 months later my son passed away, then 2 years later my only other son passed away. There is no one to help me so I thought this would help me if I fall because I am by myself. I called and was told it was ready for shipment.

Mother recently discharged from hospital. Suffered a major stroke - paralysis & aphasia. That same night she fell out of her hospital bed. NO CALL was made to Lifeline. Luckily I had installed a camera and when I checked in I could see she was on the floor. When I called Lifeline, they said that it only detects falls from a STANDING position and a minimum of 4 feet height. NO ONE told me this when I signed up and there is NO reference to this on their website. Not all falls happen in a standing position. Scenarios like trying to get out of bed for the toilet in the middle of the night, or getting some water or food or just rolling off. Even getting up from a chair reaching for a walker will NOT trigger a call. Calls will NOT be made in these scenarios.

I tried to get the device connected again, but it's not connected.

I have not used the Lifeline device but the quality and the comfort are good so far. Somebody recommended to me, which was why I got it. So, she was very pleased and I'm okay also.

Last month, I lost my bill so, I sent a check to Lifeline for the amount. I didn't have any receipt and I hope they got it. I applied twice for it to be automatically drawn out of my checking account but Lifeline has never done a thing about it. I've had it now for a year. Still, my experience with them has been good. I feel more reassured that if something would happen, I could get ahold of somebody. I haven’t fallen since I got it. But I got it and I’m happy with it.

I have the neck chain and if I happen to hit that right and it calls it, then it will respond to me. It's always answered whenever I happened to hit it. I used to try to call in every month and make sure it was working, and it would always connect me. The device is right here in the house. It would be heard in here if I was outside. It doesn't go that far though. My lot is 175 feet x 275 feet. If I was at the end of my property, it wouldn't hear me. The other side of the coin is, if I was that far away, I don't know if I would even hear it because I'm 86 years old and my hearing is not what it used to be. Also, I thought we were supposed to check once a month, but I haven't done that and they haven't called and told me it was time to check my Lifeline either.

Philips Lifeline made a change to their device and every time I moved on the bed, it would go off. I would not wear it because of that. It went off many times for no reason and I had to call the neighbors and stop them from coming. I had to stop the ambulance too. Now, Philips put a different one in and this one hardly ever goes off. I could fall or almost fall and it doesn't make any difference. It doesn't always go off when it should. That aside, the device doesn't bother me when I wear it. When I pushed the button, it worked. But I'm not really satisfied with the way it works. My experience has not been very good on the whole.

There was a time when the phone would be off the hook and Lifeline said a line was removed. It was alerting us that something was wrong with that. So, it's pretty good. Adele has it around her neck 24/7. The only time she takes it off is when she's going into the shower and I come with her. I'm with her 24/7. During the outage, Lifeline works too. I'm happy about that. The device on the chain works good for her. I'm happy. I love it.

My cleaning lady accidentally set the button off and they responded very quickly. Lifeline makes me so comfortable.

I've only tried to use it one time, and I didn't get results. I had a fall last Tuesday night and when my neighbor called, she didn’t get a satisfactory report. One time, the device fell on the floor, and they called and asked for the information. But this time, they only asked my neighbor if I was okay.

Answered the call and had no idea that my Medicare Advantage Plan would be responsible for the fees. Was very happy to hear that. The customer service man was very kind, and patient, and answered my questions. The entire sign up was quick, fast, and the device was here in about 3 days. Love that I can use it in all the 50 states and works well.

I wear Lifeline everywhere I go. I feel very secure with it. I like it fine.

I like it. I wear it all the time. I accidentally set it off and it works.

I'm really satisfied with it. I accidentally pushed it by accident one night and right then, I had people there.

I don't want to have to use my Lifeline, but it’s something I have. I was glad my son made arrangements to get this for me. And I've been using it. I wear it around my neck ever since. I pressed it one time. It responded right away. And we have a little box right here in the dining room. So, when I'm on the first floor, I could hear it right away.

The only problem I have is the thing that goes around my neck. It kept falling off so I had to use a regular jewelry chain that I already had. Two or three times, the Lifeline thing fell to the floor because that thing that went around my neck didn't work right. The device works but I feel a little uneasy that it might break. I would like a better type of necklace if Lifeline has it.

Updated on 10/13/2022: I have not received the life alert that I ordered in July, so my experience is not very good with them. I would still like to receive it but when I send a email it returns my email. I talked to them on phone and they said they would send one. Never sent it.

I fell in my kitchen and I woke up because I was out for not very long. I was sitting in the rocking chair in a room adjacent to my kitchen and then all of a sudden, there were four firemen who said they had picked me up off the floor. Lifeline notified them that I had fallen. They contacted my son who lives across town from me and I reassured them that I was going to be okay because they would have taken me over to the hospital if they felt it was the thing to do. Lifeline was a very good thing to have that day. I'm very satisfied.

Apparently Lifeline has either gone out of business or fired the employee who took my order before they were able to submit my request. Perhaps this review will inspire someone at Lifeline to send me their product and allow me to subscribe to their service. I eagerly await their reply!

I'm fine with Lifeline. My results with it were good. I used it three times and they came right away. I ended up in the hospital right away in all three times. That would be an indication that everything was working.

The whole family feels safer when I have Lifeline. The device doesn't bother me at all. I've rolled over it at night for a couple of times and then I get asked if I was okay and I said yes.

The product order was entered July 5 2022 and has never been received to date as of August 15 2022. No communication has ever been received re status of the order ship date. It seems their customer service organization never follows up on shipping status and the company obviously does not have measurements advising management of their poor delivery performance. We are on the verge of cancelling the order since we are concerned that this lackadaisical management culture spills over into their response network.

Lifeline is a great thing to have. It's another safety thing when you're old. I've had one for years and I just pay my bill and I have no problems. One time, I was in the hospital and a friend found out that there had been a message that I guess I had to have a new set of batteries or be recharged and Lifeline sent another one. The device makes me more comfortable and secure.

I ordered a Lifeline package on 5/23/2022 for my elderly mother; it is August and I have still not received! Customer service can see the order but can't tell me why it hasn't been shipped. They don't seem to have a record of my previous inquiries. I requested a supervisor follow up but no one called.

Seems like a good idea at first and worked well at first. A few months in and system failed. Said they would send her a replacement on 5/3. It is now 8/3 and they said they are working on it. My mom has fallen twice. They said they have warehouse issues. They are unreliable at best.

I wear it all the time. It’s comfortable.

The device seems to be running and working okay. My husband tested it when we first got it, and the response was almost right away. It was within two minutes.

The device works pretty well. It has a little too frequent of a call that says, "You have to reset." But it happens once a month and every few weeks. You have to push the button so that they can reset it. When Claire says that she needs the reps to talk louder, they do. So that's as good as it's gonna get.

Lifeline is a good thing. I've had no problems with it and I just do my routine check. I have not had an emergency but my uncle and aunt did, and that’s what convinced me.

I wear the device all the time, except when I take a shower. I know I can take a shower with it on, but I don’t like for it to get wet. I'm well-satisfied with it and I feel that I'm safer wearing it. I’ve fallen one time since I’ve been wearing it and it was very shortly till a couple of men were here from Lifeline. They got word somehow after I had fallen that I needed help. But I was already up off the ground. I was next to a fig tree and it was very small, and I scooted over to it and got up.

At 6:30 in the morning on Saturday, I rolled over in bed and set off the alarm. The alarm came on and said that someone would be with me shortly. No one came to answer so I called Lifeline. They repeated when their hours are and they said their hours on Saturday are from 10:00 to 5:00. I called after 10:00 and I still didn't get to talk to anyone. They just kept repeating these hours. Also, about every hour, I would get the ring there saying that, “We got your alarm and someone will be with you shortly.” But no one was there. This went till about 2:00 in the afternoon and that was when it stopped. I reset it and I said thank you.

My daughter got me a Philips Lifeline. The device is fine. I used it once. I had a fall and I couldn't get up. I rang the button and the emergency men came. But the person that answered the call was not efficient and was not fast enough. In fact, it almost put me on hold. I also don’t like that I can’t use it outside the home.

In the beginning, I had a necklace and I found it very uncomfortable. So, I went to the wristband. I still find it a little awkward but it's been working okay. I've had a couple false calls with the Lifeline device where I accidentally hit the button. A couple years ago, I was getting ready to leave town and I must have hit it when I was putting something into the trunk of my car. So, I did not respond to the message. And since they couldn't get a message from me, they called a family member who called me asking if I was okay, which I was. There was another time I accidentally hit the button but I was near the receiver so I could answer the message.

The device is not pleasant to wear, but I know I need it. I wear it around my neck and I can't adjust the little beads very well. But when I accidentally set it off, their team reached out and I thanked them for it.

I’m gonna be 100 years old next month and I’ve had Lifeline for about five years to please my children. I’ve hated every minute of it because I don't like having to wear it. But I wear it just in case I have a problem. The device is not heavy. It’s just having something around my neck that I don't necessarily want. If I'm going to wear it, I need to wear it all the time and I do. I have a friend or at least someone who helps me who helps an older man, and she laughs because he takes it off every time he goes and gets in the tub in the shower. And it's been my understanding that that's the place where most people have accident. It seems foolish to take it off at that time.

The device works fine. When I need help, the ambulance service comes pretty quickly.

The reps are excellent. I called to check in and they're good. The device doesn't bother me at all. I feel safer with it on.

When I used the device, it went fine. I haven’t had any problems with it.

One time, my cat stepped on the button, and a couple of times, it goes off by accident. The Lifeline team was pretty quick to respond. I feel pretty good about my safety but I'm not sure about the range of the device. If I'm out somewhere, I don't know what happens. Also, I could use a new cord around the neck for the device as the cord is getting awfully dirty. The string around the neck is stretched out and it's kind of a little too long. It hangs way down, almost my belly button. So, I really need a shorter cord around the neck ‘cause it’d be more comfortable.

I used Lifeline a couple of times and they sent help. It was perfect. One time, I hit the button by accident. When they called me and I tried to talk to them and tell them it was an accident, they couldn't hear me. Then everybody rolled up in the yard and I had to send them away because I wasn’t hurt. But they sent me the whole set over again because mine was faulty and it wasn't transmitting my message to the call center. The customer service reps were awesome, polite, kind and understanding.

I had a stroke recently and I used to go for a walk and I wanted to have something if things go wrong. The Lifeline device is helpful. I may not have it every second on, but it was a good safety device. Wearing it gives me the sense of well-being. It's very sensitive for falls. If you're just picking it up and you drop it ever so little, it will register a fall and call the emergency thing. In other years, I've had it for quite a while and I have gone in by ambulance a couple of times. The response time was excellent. They were very fast.

I've had Lifeline for years. It is necessary. If I fall, there's somebody that can call my brother. I fell many times. But this one time, I was in the bathroom and I was far enough away from the sink or far enough away from anything I could grab onto, so I let myself go and I fell. I could tell something wasn't okay because one foot was straight and the other foot was turned to the right. I broke my tibia bone in my ankle. The room is upstairs so I tried to walk on it and I decided I shouldn't be walking on it. So, I slid to the stairs. Then, I sat down and used my good leg and slid down the stairs and had to hold on one of the railings. When I got partway down the stairs, I touched the Lifeline. Thank God I had it on.

I effectively began using my Lifeline two weeks ago. I had a stroke on March 1st and I liked the idea of having the device work in my apartment only. The last time I had one, I had the GPS and that worked all over the place. That was great except that it was hypersensitive. It went off when I was both here and away and every time we do something like hit a bump while I was driving. This one I have now doesn't. The overall quality is fine. Double check before getting the GPS version.

I am an 81 year old senior living in a 1 bedroom (800sq.feet) apt. I am thrilled to wear my necklace and know I have immediate help. I have some dizziness/balance issues as well. What I really like about this program is that should I fall, trip, or not be if I trip or fall in my bedroom or bathroom I am able to move, I can push my alert button and call out to them and they can hear me and talk with me to assess my situation. If I am in need of immediate help to get off the floor, etc..Lifeline calls our front desk and several staff quickly run to my apt. to help me and for us to determine if I needed an Ambulance to take me to the hospital. I do take a monthly check up by pressing my button and test its response. I also leave my volume on loud at all times. My insurance pays for all expenses for this top of the line emergency alert buttons. Also the people who respond have all of my information, and have been well trained for this service.

I'm happy with the device. But I'd rather have it on my neck than on my wrist. I leaned on something one day and the device was hanging around my neck and it took off. I had the police department here. So it works.

The only problem we had was when we were setting it up, my son-in-law and her. We followed all the directions in the booklet, but it wouldn't work. So, she called again. And this gal said she would give her five steps to try that weren't in the book. She lives 30 miles from me. So, when she came up on a Saturday, they hooked it up. They did what those five steps were that she had told her, and it worked there. So, she said, “I think you need to update your booklet,” that you send with the Lifeline. The device is around my neck. I take it off at night and lay it on the table beside my bed, because I turn from one side to the other several times during the night and I don't wanna set it off. But I haven't had to use it.

I feel protected by having Lifeline. If something happens to me, someone will call me.

I've pushed the button a few times and their response is really very good. But the device is only good in the house. So as long as we're in the house, it's okay. But if we're outside or in the yard, it would not be.

With my father having Lifeline, it's reassuring that if something does happen, he has means of getting immediate attention. So it's very helpful. My mother is wearing one too now. It's a good product. But my mother doesn't like to wear the device at night, especially when she goes to bed. She says it rubs and bothers her neck and irritates her skin. Other than that, they press the button in time where the machine can hear them and we know help is coming. So it's very reassuring.

Lifeline has been wonderful. My husband doesn't have it hanging on his walker at all times nor does he wear it around his neck a lot. But when he goes to bed, sits on the couch, or stands up, he makes sure it's within reach. When my husband accidentally dropped the device and it went off, customer service was very good. I apologized and they said, “No, no. We'd rather know it's working than not.” So far, the device is working out very well. I feel comfortable leaving my husband now. Before, I didn't want to go three hours away from home. But I’ve been able to go back to work for a couple of days. We’re very satisfied with Lifeline. I'm very comfortable with everything.

The Lifeline team has been good. I have the device that goes around the neck. But I’d like to have the one with a bracelet.

I have received a diagnosis of myasthenia gravis just recently and there's a potential for me not being able to breathe well enough and at the same time, not being able to call for help. Philips Lifeline relieved the problem for me. I am married but my husband and I sleep in different bedrooms on different floors. He's a little deaf, and I couldn't even call for help. It is unlikely that I'm going to end up needing emergency help while I'm in bed in the middle of the night but that was terrifying me. So this is a very stress-relieving thing, even though I may never have to use it. I am keeping the button near the bedside.

When I was needing help they was there by a button and the help are very nice and get you help right away. Live alone with my dog. It's good to know if I have emergency or needing help it's confederate to just a click away from getting help. Thanks. Marvin

I have fallen months back, and the paramedics came in the house and got me off the floor. A friend of mine was concerned that I would fall again and ordered a Lifeline device for me. I've made monthly payments on it since it was installed, but so far, I have never had to push the button. I got a thing in my wrist that has an elastic band and I push it if I fall. I wear it when I'm here at home and it's comfortable. If I'm gonna be going for a long time out somewhere though, I take it off and leave it. It's no use going out with this because it doesn’t do any good. If I fall out there in the grocery store or somewhere else, this button is not gonna help me.

Having a help button is helpful, but I haven't needed it. However, I have touched my button accidentally a few times, and Lifeline responded right away and made sure I was okay. Even when I said I was okay, they said, "Are you sure you didn't fall?" I said, "Yes, I am. It was just a mistake." I feel secure in here.

My next door neighbor has Parkinson's that makes her shake and she has no teeth. Communication is very difficult for her and she falls frequently, so she asked me for help. I went to her apartment and got on the phone while she was there and ordered the equipment almost 3 weeks ago and was told it would arrive within 3 to 5 days, but every time I called to check up on WHERE it was, each person told me some wildly different story. I have been scandalized, in particular, by a Lifeline agent I spoke to three or four times who wouldn't even look up her account even though she told them I have permission to do this. He was sarcastic, flippant, and mean.