Lifeline, formerly known as Philips Lifeline, offers medical alert systems and monitoring services. Its equipment can use either a landline or cellular connection, depending on the model you choose. AutoAlert fall detection is also included with some models. However, there are upfront costs for activation and installation, even if you choose to install your system on your own.
Overall Satisfaction Rating
- 5 stars
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- Waterproof buttons
- Multiple location technologies
- Fall detection may be included
- Upfront costs
- Cancellation fees
Lifeline helps people stay independent inside and outside their homes. There is no long-term commitment. However, there are one-time fees for activation and installation in addition to the monthly rate.
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I haven't used my Lifeline. Just for emergency. But right now, it's fine. It is beautiful. I enjoy it.
Mary, Thank you for your review and providing this valuable feedback. We are here for you if and when you need us. Please be well, safe, and take care.
I tried testing the device out for this month and their customer service comes right back on. Everything is going alright, so far.
Marie, Thank you for this valuable feedback. We are happy to hear that the response was quick. Please be well, safe, and take care.
Ever since I’ve got my Lifeline, I’ve been happy. If ever I fall, I push the button. It’s around my neck all the time. It will work if I need it. It makes my family feel much more concerned about me, that I won’t fall. And if I do, I can get help. My family is happy that I have it.
Camille, Thank you for your review and providing this valuable feedback. We are happy that you are happy with our service and we are always here should you need us. Please be well, safe, and take care.
I feel more safe with Lifeline. They called me once while I was in bed and I told them everything was okay. They have good customer service.
David, Thank you for this valuable feedback and happy to hear our service has worked well for you.
Have not received product. It has been over a month since ordering. Cannot get more specific than that. I am not happy about the time it is taking to receive product. Thank you very much for wanting my opinion.
Susan, We are sorry to hear about your negative experience and appreciate you bringing this to our attention. We apologize for this shipping delay. We will work to get this expedited out to you and provide you a tracking number once I receive one.
With my first Philips, they walked me through the setup and it was simple. But with the second device, it has not been well explained. They told me that I had received a paper with instructions, but I did not. I tried to do what I had done with the first one but that did not work. The cord also on the device is uncomfortable. Comparing the two, by far, the first one was better.
Anne, Thank you for the valuable feedback that you have provided. We are sorry that you are not satisfied with the neck cord for your device. Unfortunately for this equipment this is the only option available if you wear this around your neck. We do offer a leather pouch that can be worn on your waist however if you choose to wear it in the pouch we would need to disable the fall detection feature to minimize any accidental fall alerts. Please reach out to us at 1-800-368-2925 and we will be happy to make these arrangements for you. Please be well, safe, and take care.
Ordered Lifeline, was told would get in 7 to 10 days. Waited couple weeks, called, was told glitch in mailing out. Wait 7 to 10 more days. Waited couple more weeks. Still nothing. But have received emails about 'my service' and how they're there for me.???
Carol, We are sorry to hear about your negative experience and appreciate you bringing this to our attention. We apologize for this shipping delay. We will work to get this expedited out to you and provide you a tracking number once I receive one.
My experience with Lifeline is beautiful. I'd recommend it.
Marie, Thank you for providing this feedback and for the kind review. We are glad to hear you are happy with everything. Please be well, safe, and take care.
They didn't ship my device for 3 months. Lied to my insurance company about it. The website has never worked. The pendant is ok, a little big tho. Who knows if there is anyone at the other end? If it were my money I'd sue them.
Timothy, We are sorry to hear about your negative experience and appreciate you bringing this to our attention. If you would like to speak to a supervisor to be sure all of your concerns are addressed I can have them reach out to you. I would like to reassure you that our response center is open 24 hours a day 365 days a year to respond to all calls and provide assistance when needed.
My wife's got the most advanced Lifeline system while my system was given to me about three years ago. My wife had a fairly good experience because every time she tested, it worked well. If there is an emergency, it will be very useful especially for my wife. She's got it on the neck and she just has to press the button and Lifeline gets some emergency assistance, which is an excellent service. They have a very good response system. But in my case, I got a device that only works inside the house.
When we received the packet, I could not set it up. We had someone come out and it was something that they needed to tweak in order for the line to be accessible. As soon as they did that, we've been fine. During the process of trying to get everything set up, whenever we would hit the response button just to be checking to make sure everything was okay, we always had the nicest response from the people that were receiving our notice of help. We feel protected with Lifeline. With just my husband and myself living at home, I feel that it would be a great help to me. If I needed to leave home for a few minutes and leave him here, then that would be one way that he could be able to get help right away.
Carolyn, We are glad to hear that you are happy with our service. We appreciate you taking the time to provide your feedback. We are here for both you and your husband. Please be well, safe, and take care.
I get quick response from Philips Lifeline whenever I think something has happened. The reps are always pleasant. Sometimes it feels a little bit inconvenient and I was thinking at one point that maybe we needed the wristband.
Philips is a good company. I like the fact that if my husband can't talk, I will get an alert. It prompts it, whether he pushes the button or not if he falls. That's very important to us. We wish it was less expensive monthly, but it's worth the price.
Our daughter tested the device for us, and it works. If a situation arises, it would be good to have it. It's a little overkill, but that's fine.
I'm not happy. To me, any Lifeline that is only good in my condo is worthless. I just am not up to it. I wear it all the time, because I thought, at first, that it was good all over. But then I realized that it wasn't. But I still wear it all the time. It's no good once it's out of my condo. Now, I'm gonna exchange it for one that is good all over.
Elias, Thank you for sharing this valuable feedback. We are happy to let you know that we do have equipment available to you that can work in and outside of your home. I will have a representative call you to discuss the available options with pricing. Thank you again for providing this feedback.
I have heart problems, AFib. When I go into AFib, there are a lot of times where I either need help to sit down right away or if I fall down. I have the necklace. My son purchased it for me. He felt I really needed it. I would recommend it to a friend.
Janet, Thank you for this valuable feedback and glad this provides you reassurance. Please be well, safe, and take care.
The Philips Lifeline is fine. If I need it, I've got it here. My daughters got it for me.
Lifeline would be good insurance to have because I live alone. It's easy to wear. I don't even know it's there. I haven't needed it, but it's there if I need it.
Rosemary, We appreciate you providing this feedback and happy to hear that you feel safe wearing it. Please be well, safe, and take care.
I placed a order for a medical alert device on 01/28/2022, on 03/02/2022 I called the company about not receiving the device yet. The service rep I spoke with verified that the device hadn't been shipped yet and couldn't tell me when to expect it. As of 03/08/2022, the device still has not arrived. Very poor practice for a business.
Dave, We apologize for your negative experience and appreciate you bringing this to our attention. Unfortunately we have experienced a shipping delay for this product. I have already reached out to our warehouse to get this expedited. Your order will be shipped out today and once I receive a FedEx tracking number I will send you another update on private message.
I'm comfortable with my Lifeline.
She's fallen a few times. She wears the Lifeline. One time, it went off and her caretaker was with her. The thing came in and she said there was nothing wrong. She didn't know what might have set it off. But luckily, somebody was nearby enough to be in hearing range. Other than that one time, it's been fine. I was trying to change the direction about where the key would be and I thought that that was an administrative thing so I had to call Lifeline. But I couldn't find the booklet with their number on it.
While I was looking to see if it was on the machine, I accidentally pushed the button for help and they came on the line. I said, "I'm sorry. It's not an emergency." But they changed that information because it was relevant to what the emergency people needed to know. The people I've talked to have been really great. My frustration is, there's an order if the people call in. We also need to get more numbers than that. For instance, when I'm away for a bit. My sister-in-law says, “Remember to switch," so that the call goes to my sister first instead of me.
Jackie, Thank you for your review and providing this valuable feedback. We are sorry to hear that there was a fall that occurred. We are happy to hear they received the help they needed. If you do need to update the responder order please call us at 1-800-635-6156 and let them know you need to update some information, and we will be happy to do so. Please be well, safe, and take care.
I ordered it back in January 2022. Have called several times asking when it's going to arrive. Received the rudest customer service and now it's March 7th 2022 and I still haven't received the package. Bad.
Franklin, We apologize for your negative experience and appreciate you bringing this to our attention. Unfortunately we have experienced a shipping delay for this product. I will send you a private message by e-mail and let you know what steps we would like to take.
The Lifeline has been fine. It's nice, a good sense of security on it. My sister bumped it once and it was all taken care of. It's been a good experience.
Jadell, We are happy to hear that our service is working well for you. Thank you for your kind review. Please be well, safe, and take care.
I've set my Lifeline off three times by mistake. Once was just this morning. If I had any concern, it's so sensitive, but that's actually a good thing. The response has been very good. It's comforting to know that if something happens, I have some way of getting help.
Carol, Thank you for your kind review and for sharing your experience with us, this is great feedback. We understanding that the button can go off by mistake. We are very happy to know this is working out for you and you are happy with our service. Please be well, safe, and take care.
Since I ordered my Lifeline over 4 months ago and have never received it I can honestly say my review will not be positive. I have spoken to the company on numerous occasions through email and on the phone. They have promised me this will be resolved asap but 4 months is ridiculous. I will be contacting my insurance company to provide me with another alert company.
Martha Jayne, I'm very happy to hear you received the equipment. I want to thank you again for allowing me the opportunity to work with you to get this rectified for you.
Lifeline is a way of helping me if I fall. I live alone and I'm 94 years old.
Lois, We appreciate your kind review and for sharing this valuable feedback. We are always here for you. Please be well, safe, and take care.
The reps responded quickly when I had to push the button a few times and they helped me.
Barbara, We appreciate you providing this feedback and happy to hear that you received the help you needed. Please be well, safe, and take care.
It was ordered on January 12 2022. Has never shown up. We get all these emails from Philips Lifeline wanting to hear from us about how we like their product...so where is it? How about a response? We've spent hours on the phone and it's still a no-show!
No customer service and company concern that item is being paid for but they have never called or acknowledged their responsibility. How quick will they be to help in needed. Scammers or just do not care.
Carol Ann, We apologize for your negative experience and appreciate you bringing this to our attention. Unfortunately we have experienced a shipping delay for this product and we will work on getting this shipped out to you as a rush. I will provide you a tracking number once I receive one from the warehouse today or tomorrow.
With the device, there's a security that if I fall, I can have help. The safeness of having the service stands out. I'm satisfied with Philips.
Marlyn, Thank you for providing this feedback and for the kind review. We are glad to hear you are happy with everything. Please be well, safe, and take care.
Lifeline Company Information
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- Company Name:
- Company Type:
- Ticker Symbol:
- Year Founded:
- Formerly Named:
- Lifeline Systems
- 111 Lawrence Street
- Postal Code:
- United States