Home Instead Senior Care Reviews

Janette is a ray of sunshine in my day. She offers suggestions, she is attentive and vigilant for my safety. She makes it easy to ask for help. It has been so much better and easier having her here.

I contracted with Home Instead about a month ago. They have sent 2 different people out to sit with my wife, the first person was content to just sit and watch TV, in fact she actually took the remote and tuned in to what she wanted to watch. I related this to the office in Bowling Green, KY. On the second visit they sent a different young girl (25) who had just started 2 weeks prior. She was very nice and pleasant but she was not really able to relate to my 70-year-old wife.

Their claim is in-home care for older adults but they sent the most unskilled, inexperienced people to care for a dementia patient in her 90s. There was an initial home visit to ascertain the situation and a mid-contract call to the owner to address these concerns and supposedly rectify them. The service got worse with a call out and no show. We actually had a woman who watched TV and said nothing to my mom for an hour. We tried to teach her how to do the job and ended up dismissing her early. Most did not understand that they had to "actively talk to my mother'' and engage her. The substandard level of care was appalling and disappointing. There are agencies who care about who they send out and who their clients are. This group is not one of them.

If you truly care about your loved one, do not hire this company. They hire people that steal. And honestly, do not care about the client. You will get the lowest level of service if you use them. Again, if you care about your loved one to not use this company. I thought they were taking care of my loved one until I walked in and found feces on the carpet and on the person, but the aid was eating her lunch. Left my sitting in urine for hours and abandoned the property. Please, please, please do not use them.

I was very happy with my Home Instead caregiver until the week that I needed extra help on additional days. Now I have a brand new used once Dyson hairdryer stolen and several other items stolen. Unless you can lock up EVERYTHING, do not let their thieves into your home.

I had a thoroughly disappointing experience with this organization. The hiring process was unprofessional, and communication was lacking to say the least. During my interview, the representative seemed unprepared and asked unconventional questions. I was initially told that I'd receive my desired hours and even completed a form outlining my availability.

Courtney was a excellent caregiver for my mom. We could not have asked for a better person to care for her. When my mom had to spend a few days in the hospital, she went and visited. When my mom had to go into hospice care she also went and visited her. If you need somebody to care for your elderly parents, this is the person to get. We will be forever grateful for her care she gave to our mom.

If you need more than companionship look elsewhere. We had 7 different caregivers in 9 days. When asked they told us they did not have training and did not have patient need information only an address. So in 9 days we had 7 caregivers for my father who is in hospice with Parkinson’s and Lewy body dementia. Only 1 was able to give him a bed bath and change the bed. So we basically are paying them to assist us. One worker locked my mom out of the house and he done nothing while she was gone. Then she stripped my dad naked for his bed bath and seemed shocked that he was agitated and shaking. Good luck talking to someone in the office. You typically get the answering service. When you do talk to the office you might as well talk to a wall. This agency created lots of aggravation and heartache at an already stressful time. Shameful.

Our father was a patient of a Home Instead franchise. He used oxygen whenever he was at his home. An employee of the Home Instead franchise moved the oxygen machine from his bedroom to the living room for him to use, since he was in the living room. We left from there and took my father to dinner. While we were out to dinner the machine was moved back into his room by the employee.

We have been clients for three years and it has been mostly a nightmare. Their workers are not trained or professional. They never had enough workers to fill schedule. Always a different untrained caregiver without notice. Communication between management and caregiver and client is non existent. Every mistake they would make they would try to blame us. Glad to be rid of them.

I recently met the CEO of the Clermont Florida office. Ms. Cheryl **, she told me a little about the company and what services they offer. I look forward to seeing that this company can help me and my family member.

Caregiver stole money from my Alzheimer's mother and the company did not do an investigation. Then they send me an overdue bill with services that were not provided. I wouldn't recommend them to my worst enemy.

I am a Disabled Veteran in constant pain. After having their “services “, I would Never Recommend this company!!! In 3 hours they felt the need to sit and eat their lunch. Rearranged my things. Can’t follow directions.

I needed a reliable home care company for 24 care for someone who Ives alone, no family and transitioned to hospice care. Lillian came out to the house to Understand the care needed and staffed it with great caregivers. Lillian was available to resolve any issues and provide excellent customer satisfaction. I will use them again.

My experience with Home Instead Senior Care services has been great. I'm blessed to have my 98 year old mother with me, so to leave her in the hands of people I don't know is a test of trust. Each caregiver provided very good care. My mother's needs may have been less physical than most, but when it came to paying her attention whether taking her to the commode, making lunch or just sitting and talking with her, mother seemed at ease. Thank you to the entire team and caregivers of Home Instead. This has been a very good experience for me. Joanna dtr. for Lola

The office staff is extremely rude. The weekend aides, except for 2, were lazy & I had to clean up after them! My 1st aide quit w/o notice on 12/24/23. I came home on 12/1/23 bedridden. UNDEPENDABLE! UNPROFESSIONAL! And very stressful! The office staff lies to cover for themselves and each other. I'll be taking further action!

Home Instead Punta Gorda Florida. This is a bad location. Other Florida counties may have better reviews. For my parent, the 'caregiver' has a broken passenger window, so my parent could have cut themselves getting into the car. Another caregiver, same location, care broke down transporting my parent. Scary. Any good caregiver leaves, within a month. Sad. Don't use this location. You have been warned.

The Fairview Park Senior center had Home Instead senior care representatives Judy ** and Darlene **, LPN present a lunch and learn talk to our seniors. The talk was very informative. They demonstrated many exercises to do in the home. The importance of having someone physically demonstrating was very beneficial to our seniors. The lunch was very simple, but well received. The personal, caring touch was much appreciated by all in attendance. Thanks Judy and Darlene from Home Instead!

We had Home Instead look after my father. One girl was ok for a while but became inconsistent and the other staff was a lucky dip that had no idea..and the manager I contact was nothing but rude and unprofessional and argumentive and cancelled my 85 yr old father's care 1 day before a long weekend leaving him with little services. Never have them back again, poor service skills

Had the pleasure of having Conceya ** come to care for my father. Her professional and pleasant personality was refreshing. Due to scheduling unfortunately she doesn't come every time, but definitely the best you could ask for a caregiver.

I hired Home Instead to be with me on the day of my surgery, the day after in the hospital, and for five following days at home. The helper with me the day after surgery was out more than with me having smoke breaks. Later in the day the hospital staff said my room, " reeked of smoke." When she took me home later that day, her car smelled of smoke. I had to have the window down. There was no consistency with the helpers. One day, the helper was 45 minutes late because she could not find my home. No one called to inform me. Another day, no one showed and it was late morning before they got someone to my home- after I called them. The helpers were to arrive at 8AM.

Home Instead signed a contract to provide a caregiver at the times/days we requested but were never able to provide a permanent one. Very inflexible shifts. Focused on their needs - not the patient. We requested one who could transport to doctor appointments and they sent someone who could not. Once sent a caregiver just to transport for one day. I am not comfortable putting my spouse in the car with someone I never met. They cancelled the next day's shift at the end of a prior day leaving me no time to make arrangements. Used a coordinator for care temporarily but didn’t find a permanent caregiver and cancelled the contract with short notice. They agreed it was not acceptable to cancel a shift but they did and then totally cancelled us saying that the problem was that we were annoyed that they promised a caregiver they could not provide, transportation they could not provide, and cancelled and changed arrangements too many times.

I'm writing this in regards to the Akron, Ohio, franchise. Your experience may vary w/ other franchises. Caregivers were consistently 10-15 minutes late but clocked in on time, so my mom was overcharged. They bought groceries with my mom's debit card without her present, even though they were not allowed to do so (per manager). Some aides were great; others, not so much. There was no consistency.

Every Direct Care employee and Administration staff was kind and listened to our needs. My husband needed nightly assistance for 6 months while he recovered from a lengthy hospital stay. The schedule was covered and calls were made ahead of time. The staff knew we had a dog. We will use them again.

For the past few months, I have been using Home Instead-Oak Park’s services for my bed-bound grandmother. I have nothing but good things to say about this company! The caregiver that was sent to take care of my grandmother weekly has treated her like one of the family. She was very patient with her and was definitely that companion she needed. They are also very accommodating and always had a caregiver on hand for days when my husband and I wanted to have our date nights. Again, I have nothing but good things to say and will continue to use them in the future.

Awful. Staff are undertrained and incapable of caring for dementia patients. For the most part, they are friendly, but when it comes to doing actual work, they fall short. We caught our caregiver putting my 96-year-old grandmother back to bed in the morning without breakfast or her medicine so that the caregiver could study. None of the caregivers we tried were able to cook simple, nutritious meals, none of them were capable of helping to shower my grandmother, and they failed to provide any stimulating activities for her during the day. They would just sit here in front of the tv. It was so upsetting and a total waste of money.

I would never recommend the service for family member, friends or my enemy due there lack or respect and care. they say they uphold, as a family company!! what a joke!!! The treatment my Husband received after tragic situation that the client died in the Bunbury southwest community. All I can say it is more than disgraceful as the company service made a couple phone calls after the tragic incident that occurred and they never touched base again to this day.. The mental trauma that it caused my Husband and myself as his wife picking up the pieces with no support from home instead no contact not even a card of email over the weeks or months this is proof what sort of company would want to work for if that how they tear you and act.. what do they really stand for!!

We started using Home Instead of Mishawaka because the VA chose it for us. My husband was a Vietnam veteran and was getting his health care through the VA AND he was also a Hospice patient. At my initial meeting with a representative, I was quite impressed. She said all the things I wanted to hear. I specifically wanted to know if any of their caregivers had experience with ALS patients. She assured me that they did and that's who we would get. She asked me if there were any "absolutes" in caregivers. I said they have to like, if not love dogs. We have a 12 pound Shih Tzu who is easily the sweetest dog in Indiana. Again, I was assured that we would get only dog lovers.

We needed more hours of coverage for our mom. In addition to private care, we contacted Comfort Keepers and Home Instead. In less than 3 weeks Comfort Keepers people did not show up as scheduled... No notice to family at all one time... Text at 1130 at night for next am. Home Instead has been very good about keeping us informed of schedule issues. One of the 2 caregivers that have come is a good fit. The other was terrible and even dissed us when we asked her to wear a mask. She sat and did nothing her whole shift. We have asked them not to send her anymore.

Used the company website to make contact and request information on care and price. Was told someone would contact me next evening. Didn't happen. Rang that evening, got through to emergency line, only line open, was told person in my area would contact me lunch time next day, was given a name. Next day no contact! My conclusion don't bother with this firm 'cause they couldn't be bothered with you.