Home Instead Senior Care Reviews

Caregiver stole money from my Alzheimer's mother and the company did not do an investigation. Then they send me an overdue bill with services that were not provided. I wouldn't recommend them to my worst enemy.

I am a Disabled Veteran in constant pain. After having their “services “, I would Never Recommend this company!!! In 3 hours they felt the need to sit and eat their lunch. Rearranged my things. Can’t follow directions.

The office staff is extremely rude. The weekend aides, except for 2, were lazy & I had to clean up after them! My 1st aide quit w/o notice on 12/24/23. I came home on 12/1/23 bedridden. UNDEPENDABLE! UNPROFESSIONAL! And very stressful! The office staff lies to cover for themselves and each other. I'll be taking further action!

Home Instead Punta Gorda Florida. This is a bad location. Other Florida counties may have better reviews. For my parent, the 'caregiver' has a broken passenger window, so my parent could have cut themselves getting into the car. Another caregiver, same location, care broke down transporting my parent. Scary. Any good caregiver leaves, within a month. Sad. Don't use this location. You have been warned.

The Fairview Park Senior center had Home Instead senior care representatives Judy ** and Darlene **, LPN present a lunch and learn talk to our seniors. The talk was very informative. They demonstrated many exercises to do in the home. The importance of having someone physically demonstrating was very beneficial to our seniors. The lunch was very simple, but well received. The personal, caring touch was much appreciated by all in attendance. Thanks Judy and Darlene from Home Instead!

We had Home Instead look after my father. One girl was ok for a while but became inconsistent and the other staff was a lucky dip that had no idea..and the manager I contact was nothing but rude and unprofessional and argumentive and cancelled my 85 yr old father's care 1 day before a long weekend leaving him with little services. Never have them back again, poor service skills

Had the pleasure of having Conceya ** come to care for my father. Her professional and pleasant personality was refreshing. Due to scheduling unfortunately she doesn't come every time, but definitely the best you could ask for a caregiver.

I hired Home Instead to be with me on the day of my surgery, the day after in the hospital, and for five following days at home. The helper with me the day after surgery was out more than with me having smoke breaks. Later in the day the hospital staff said my room, " reeked of smoke." When she took me home later that day, her car smelled of smoke. I had to have the window down. There was no consistency with the helpers. One day, the helper was 45 minutes late because she could not find my home. No one called to inform me. Another day, no one showed and it was late morning before they got someone to my home- after I called them. The helpers were to arrive at 8AM.

Home Instead signed a contract to provide a caregiver at the times/days we requested but were never able to provide a permanent one. Very inflexible shifts. Focused on their needs - not the patient. We requested one who could transport to doctor appointments and they sent someone who could not. Once sent a caregiver just to transport for one day. I am not comfortable putting my spouse in the car with someone I never met. They cancelled the next day's shift at the end of a prior day leaving me no time to make arrangements. Used a coordinator for care temporarily but didn’t find a permanent caregiver and cancelled the contract with short notice. They agreed it was not acceptable to cancel a shift but they did and then totally cancelled us saying that the problem was that we were annoyed that they promised a caregiver they could not provide, transportation they could not provide, and cancelled and changed arrangements too many times.

I'm writing this in regards to the Akron, Ohio, franchise. Your experience may vary w/ other franchises. Caregivers were consistently 10-15 minutes late but clocked in on time, so my mom was overcharged. They bought groceries with my mom's debit card without her present, even though they were not allowed to do so (per manager). Some aides were great; others, not so much. There was no consistency.

A franchisee of Home Instead did not investigate a possible burglary after the death of a client. The home health aide, according to security cameras, was shown burglarizing my mother’s apartment on the night she died. Administration failed to act to determine if it was their employee.

Every Direct Care employee and Administration staff was kind and listened to our needs. My husband needed nightly assistance for 6 months while he recovered from a lengthy hospital stay. The schedule was covered and calls were made ahead of time. The staff knew we had a dog. We will use them again.

For the past few months, I have been using Home Instead-Oak Park’s services for my bed-bound grandmother. I have nothing but good things to say about this company! The caregiver that was sent to take care of my grandmother weekly has treated her like one of the family. She was very patient with her and was definitely that companion she needed. They are also very accommodating and always had a caregiver on hand for days when my husband and I wanted to have our date nights. Again, I have nothing but good things to say and will continue to use them in the future.

Awful. Staff are undertrained and incapable of caring for dementia patients. For the most part, they are friendly, but when it comes to doing actual work, they fall short. We caught our caregiver putting my 96-year-old grandmother back to bed in the morning without breakfast or her medicine so that the caregiver could study. None of the caregivers we tried were able to cook simple, nutritious meals, none of them were capable of helping to shower my grandmother, and they failed to provide any stimulating activities for her during the day. They would just sit here in front of the tv. It was so upsetting and a total waste of money.

I would never recommend the service for family member, friends or my enemy due there lack or respect and care. they say they uphold, as a family company!! what a joke!!! The treatment my Husband received after tragic situation that the client died in the Bunbury southwest community. All I can say it is more than disgraceful as the company service made a couple phone calls after the tragic incident that occurred and they never touched base again to this day.. The mental trauma that it caused my Husband and myself as his wife picking up the pieces with no support from home instead no contact not even a card of email over the weeks or months this is proof what sort of company would want to work for if that how they tear you and act.. what do they really stand for!!

We started using Home Instead of Mishawaka because the VA chose it for us. My husband was a Vietnam veteran and was getting his health care through the VA AND he was also a Hospice patient. At my initial meeting with a representative, I was quite impressed. She said all the things I wanted to hear. I specifically wanted to know if any of their caregivers had experience with ALS patients. She assured me that they did and that's who we would get. She asked me if there were any "absolutes" in caregivers. I said they have to like, if not love dogs. We have a 12 pound Shih Tzu who is easily the sweetest dog in Indiana. Again, I was assured that we would get only dog lovers.

We needed more hours of coverage for our mom. In addition to private care, we contacted Comfort Keepers and Home Instead. In less than 3 weeks Comfort Keepers people did not show up as scheduled... No notice to family at all one time... Text at 1130 at night for next am. Home Instead has been very good about keeping us informed of schedule issues. One of the 2 caregivers that have come is a good fit. The other was terrible and even dissed us when we asked her to wear a mask. She sat and did nothing her whole shift. We have asked them not to send her anymore.

Used the company website to make contact and request information on care and price. Was told someone would contact me next evening. Didn't happen. Rang that evening, got through to emergency line, only line open, was told person in my area would contact me lunch time next day, was given a name. Next day no contact! My conclusion don't bother with this firm 'cause they couldn't be bothered with you.

I spent the day comforting my mom as she cried into the phone over the fact that this group of deplorable “health workers” abandoned her with no help and no notice because her house was not clean enough when they were supposed to be cleaning it! I watched myself as the last one didn’t even bother to fold the towels or take the trash out and my mom is paralyzed and in a wheelchair. They lied in their reasoning as a means to not get sued, showed up and walked in without knocking, frightened and embarrassed her. Their workers are not vaccinated and put my mom into danger each time they came over. I don’t normally write reviews but the world needs to be warned about these people. RUN from this company!!!

Being new to home care and caregivers I wasn't sure on what to expect as far as what the company promises and what the caregiver does exactly. I was drawn by the orientation they gave. Well they are not fully staffed for starters, all we got mostly was new employees, also a different one each day. That is bad for a person with dementia. They do not clean without a push start, they sat mostly and watched TV. All around bad experience for the time we used them.

If you want individualized care for your loved one do NOT choose the Home Instead franchise in Frankfort Ky. They do not train caregivers on individual clients and will not notify you of changes in caregiver schedules or even bother to call and ask if changes will work for your family. In addition, staff often doesn’t even show up for shifts potentially causing health, safety, welfare concerns. The agency is not concerned with their clients’ safety as a priority.

Beware. When you sign a contract with Home Instead, you have to give a 2-week deposit and agree to giving a 2-week notice if discontinuing services. However, they terminated my parents contract with only a 3 1/2 day notice and over 40 days later, we are still waiting on them to return the deposit. Their caregivers could not handle my fathers Alzheimer's-related behaviors although they bragged about their experience with Alzheimer's patients.

Worst experience of my life. Billed for days I was hospitalized? Called at 9pm to tell me they did not have anyone to stay. Shifts not covered. Went to the bank. They initiated a fraud claim. Willy is a snake. Took money out of my account for services not provided. When I tried to cancel because family was going to assist Debbie would not let me cancel. Got text messages saying caregiver was busy putting up Christmas tree. She told me, "I’m not coming tomorrow either. I am going shopping." Does this sound like people you want to associate with, don’t think so. $1200 for two weeks robbery. The attorney general has opened a case.

Family member has hired 3 sitters. The first one was searching the house. The second stole and the current one borrowed money, talks on inappropriate topics, is constantly on her cell, borrows the car and constantly questioning about the family.

We needed help with my 99 year old father and 90 year old mother who wanted to stay in their home, that had lived in since 1955. The nurse at St Mary hospital gave me three references and I chose Home Instead in Livonia MI. The people I initially asked for help were incredibly understanding and made the decision easy for me. Brittany has been wonderful and the caregivers Dawn and Tamiko are world class people and friends to my parents. The support they have given is excellent and my family couldn't be happier for ourselves and our parents. Thanks to the Home Instead team for making this transition a happy one! Mark

My husband is completely bedfast and we need people who can handle bathing, dressing, feeding among many other things. They must be able to use a Hoyer Lift. We have had many different people and they have all been very kind and considerate of us both.

Our caregiver is excellent. She is dependable and self motivated. She takes great care of my mom and helps with household chores. The company has been very cooperative with necessary scheduling changes. The service has been a wonderful much needed break for me as I also take care of my brother, a disabled veteran.

I went away for the weekend and hired home care for my ailing mother who had cancer and was bedbound. Saturday night the worker was scheduled but never showed up. Out of frustration and based on their complete lack of competence I cancelled Sunday’s home care visit. The home care worker showed up anyway but as it turns out she provided us with the wrong patient name (breech of personal information). Turns out she was at the wrong residence! Totally unreliable and very unprofessional!

The caregivers were unreliable so we didn't feel confident that our loved one was in good hands. Staffing was on the ball about calling us about problems with our sitters personal problems but at times unable to provide a caregiver. The employees in the business office were rude. There was a two week billing period with approximately a 5 day time period for receiving the bill and returning payment or a $25 charge was required. Communication was poor between the Client Service Representative, the business office, and responsibilities of the caregivers care plan for our loved one. I read the client reviews on the Home Instead Senior Care website and found them very questionable.

We used Home Instead in Oak Park, IL. I feel when we needed them the most they failed us. Most of the staff was ill equipped to handle my mother's needs as she deteriorated. She was bedridden and it took 3 people to change the soiled sheets and her, most of the caretakers had no idea what to do. As if that is not bad enough one of the caretakers decided to clean my mother up, exposing her private parts in front of family (her grandchildren) that were there visiting. I'm appalled that the caretaker would think that was acceptable in any way, shape or form. They also lack communication, as supplies were delivered from hospice boxes were stacked in a place that was not easily seen and never communicated that supplies had been delivered. If you love your family member I do not recommend them at all!