Acorn Stairlifts Reviews

When we couldn’t get our stairlift to move either direction nor would it work with our remote control, I was afraid I would need a new system. I called Acorn and they assured me they would mark us down as a priority. 4 days later, Johany came and got straight to work. Now our stairlift works like a new machine. Acorn’s techs are wonderful hard working people! I would go with Acorn every time!

The technician, Darrell **, scheduled for my repair arrived as expected after making a courtesy call as well when he was heading my way. He arrived on time and went right to work. He was a very kind and pleasant person. Acorn should know that he represents their company very well. Darrell worked diligently and was able to get us up and operating. He shared some brief education as a reminder to me for helpful care during operation. I feel very satisfied with the service we received. Thank you Darrell and Acorn Stairlifts.

Our 3 year old stairlift was having some issues. Calling Acorn Stairlift customer service was a very pleasant experience. John came to our home the next day to diagnose and rectify the issue. John was professional and respectful from the moment he arrived throughout the time he was in our in our home. He clearly explained everything he was doing. We couldn't have asked for better service.

John fixed our stairlift a week ago (7/20/2026). It was acting funny less than 72 hours later and finally stopped working halfway down the stairs at 7:30 pm on Friday (7/24/2026). Customer Service was not helpful! They would not guarantee a service call until Monday (7/27/2026) between Noon and 5:00 pm. $700.00 Annual "Premier Service" should include 24/7 in-home calls. We need this to go downstairs to our bedroom! I'm recovering from knee surgery and my wife is mobility impaired. I had what turned out to be John's personal cell phone from the previous service call. He answered at after 8:00 pm on a Friday. We got the lift back to the top with the remote. I couldn't sit in the chair and get the lift to work.

Johnny ** arrived on time and walked me through everything he was doing with the stair lift. He did a great job looking over the machine and cleaning what needed to be cleaned. He was very courteous and took his time answering all of my questions and addressing any concerns I had. Johnny was very helpful and very knowledgeable and that’s what a customer needs when it comes to this type of equipment. Needless to say I was very impressed with his work performance.

John was very professional. He thoroughly checked everything on the stairlift and gave us an overview of what he did. He also went over the safety features of the lift. He worked very hard!

John called 30 minutes prior to arriving. He also was able to arrive earlier than the set time which was great. John was persistent on making sure everything was in good working order.

My experience with Chad and Acorn has been great. Very pleased with them.

We are very pleased with the repair. John was punctual, professional, thorough and exceptionally neat. He showed great care in his work while respecting our home. He diligently and quietly worked until the job was completed and then advised us to inspect the job and try out how well the stairlift was working.

Chad was great. Don't have any complaints. He was efficient, on time, and we always love our Acorn!

Johnny was cordial and very personable. He addressed the issue we had called for and retested it several times. We appreciated him sharing information about the lift w/ us.

John was very polite. He was very thorough with his job and did a great job at repairing the stairlift.

Johnny was very helpful and considerate of our needs. Thanks

Very friendly gentleman, very thorough.. on time with a call ahead, went over why things will happen that had other known or had forgotten.

Chad was excellent. He did a great service and couldn’t be happier with his work ethic!

Friendly, timely communication, was great, very knowledgeable. Thanks Johnny.

Johnny the Tech was very knowledgeable and courteous.

Ralph, our installer, was prompt and friendly! He did not rush, but kept on task while answering our questions throughout the process. We are very happy with the results!

Josh ** was great. He installed a chair lift for my mother-in-law and was very thorough with his work and instructions.

Chad gets a 100% today. A1 job!!! He was very friendly and professional and did a great job!

It was a very smooth experience having Chad in our home today. Couldn’t have been happier. It’s a lifesaver when you’re 70 years old and you have a professional like Chad come in to make sure your lift is working like it should!

John, the service technician did an excellent job at fixing our stair lift. He replaced the whole side of it. He was very professional and polite and he comes highly recommended. Thanks again, I appreciate it.

Johnny was very professional. He was very capable understood what he was doing or quickly smoothly, and had a very friendly manner.

Great service. Johnny was very courteous and timing was great.

John did a great job at repairing the stairlift. He was very professional and very thorough with his work. He comes highly recommended. Thank you.

The service received from Johnny was above and beyond my expectations. He made sure everything worked properly. The stairlift is a major support to my everyday living. He tested each part of the stairlift more than once to put my mind at ease. He really knows how to communicate to customers.

Johnny a joy and a delight fixed our lift. Pronto. Give him a raise.

John has been our maintenance guy since we bought our stair lift. He is very knowledgeable. He is very cordial. He always does a great job.

Josh quickly identified the issue and explained everything that needed to be done to address the issue. He was very professional and helpful. He went above and beyond on this call.

Has a good conversation with the tech. Lift has been great use.

I am the executor of my brother's estate. He had an installation of an Acorn chair at a price of about $4000 a couple weeks back. He died five days later. I called Acorn to see if there was a buyback of any kind. Maybe a grand? Caesar said "we do not do buybacks." Thank you for your caring bedside manner Caesar. "We were told differently" his heirs say but nothing in writing, alas. Caveat Emptor. Nice looking chair though. Runs up and down like it's supposed to but no one to ride it!

Patience information was great and very courteous and professional. Thanks Johnny.

We had a great installer. He let us know when he would be here and showed up on time. The lift was installed very efficiently and he was very patient with explaining how to use it and all the details .We would recommend Acorn and our installer. We are very satisfied.

John was very professional, on time, answered all my questions and did a great overall job!

I had trouble with my stairlift just not moving. Acorn sent a very knowledge and professional man named Johnny to “fix lt”. AND HE DID!!

Chad was knowledgeable and courteous. Job well done!

John was very polite and professional. He answered all of our questions. He was very thorough and did a great job.

John did a quick and efficient job. He was on time and recommended a couple of things.

Tech was fully knowledgeable and answered all of my questions…

Josh ** was very professional in providing service for our stairlift. I appreciated that he called to give me 30 minutes notice of his arrival. He answered my questions and shared information in a pleasant manner. He asked if I had questions before he left. I would give more stars if I could.