Acorn Stairlifts Reviews

John fixed our stairlift a week ago (7/20/2026). It was acting funny less than 72 hours later and finally stopped working halfway down the stairs at 7:30 pm on Friday (7/24/2026). Customer Service was not helpful! They would not guarantee a service call until Monday (7/27/2026) between Noon and 5:00 pm. $700.00 Annual "Premier Service" should include 24/7 in-home calls. We need this to go downstairs to our bedroom! I'm recovering from knee surgery and my wife is mobility impaired. I had what turned out to be John's personal cell phone from the previous service call. He answered at after 8:00 pm on a Friday. We got the lift back to the top with the remote. I couldn't sit in the chair and get the lift to work.

Johnny ** arrived on time and walked me through everything he was doing with the stair lift. He did a great job looking over the machine and cleaning what needed to be cleaned. He was very courteous and took his time answering all of my questions and addressing any concerns I had. Johnny was very helpful and very knowledgeable and that’s what a customer needs when it comes to this type of equipment. Needless to say I was very impressed with his work performance.

Johnny ** was a fantastic technician. He answered all of my questions and concerns. Acorn Chairlift was a godsend to enable my mother to be able to stay in her home. It has worked flawlessly since I first had it installed in 2023 and I have never had any problems with it. My mother had Alzheimer’s and I was afraid she would not use it but the very first day she hopped on, rode it up the stairs and loved it. She was able to remember how to make the chair turn at the top and she was able to get in and out of the chair very easily. Definitely recommend..

Our device was "stalling" so I called into support on a saturday. The person I spoke to initially explained that we had not had the lift looked at since installation in 2018! They told us what to expect in terms of communication for the next steps. We got the scheduling call that day and we were set for Monday. I would like to give a shout-out and kudos to Tyric Phillips! He was prompt, he did a full service, and what really impressed me was this:

The Acorn 130 Stairlift was installed today on the basement steps of my elderly mother's house. It's going to be such a help to her. I don't believe we could have had a more professional, proficient and pleasant installer than Josh **. In fact, we've had positive experiences with numerous Acorn staff over the last few weeks — from the salesman, Alex **, to the various individuals we spoke with over the phone, to Josh, the installer. They all instilled confidence in their products and services. The Acorn 130 seems to be well-made, and we look forward to many years of service from it.

Customer service is the worse I’ve ever experienced. Sorry I bought an Acorn. Once it’s sold. They will not take care of post sale requests. I want the hinge removed and a cap put on the bottom. (They do sell models like a straight chairlift with no hinge.) Or move the railing up one step to bring hinge arm behind wall. It’s a horrible sight from Our entry door and living room. All I got from talking to 3 different people was their concern for liability. I said I’d pay for modifications, return the hinge without getting a $600 refund, and I’d sign a release of liability form. They still said no because of livability. I’d read bad reviews about their customer service and I should have bought from a local company who cares about serving customers post sale.

John was very helpful and answered every question I had about the lift. He informed me that it is imperative to keep stairlift on one of the two charging stations. He was very thorough in his work and easy to talk to.

He very nice, clean and fast. Also answer all my questions.

Johnny was very personable and professional! Knowledgeable and thorough in the annual inspection and cleaning.

Early arrival and very professional. Friendly disposition. Explained what had to be done and did it.

Chad was punctual, thorough, polite, and very professional.

This is my review of John serviceman that came to my home today to do an inspection and a maintenance of the stair lift. I was very happy with his thorough demeanor and friendly service. Thank you much.

Jonny was amazing!! Got everything working perfect.

Johnny ** is the very best employee you have. He communicates with us to let us know when he will arrive. He always does a good job. But more important than that is his positive attitude and love for helping the elderly! Please send him every time and do whatever you can do to make him happy!

Everything works properly. Wire fixed. Polite excellent work.

Our Field Technician (Johnny) came for our Acorn Stairlifts annual inspection today. He was very courteous and professional and gave our stairlift a thorough checkup and testing. He also answered all our questions and even tightened a loose bracket on the handrail to our stairs. We appreciated this very much and would definitely recommend him to others.

John was great at repairing my stairlift. He was very thorough and did a wonderful job. He was easy to talk to and explained everything he was doing to me along the way. Very satisfied with the work and he is very good at his job. Thank you.

The technician was so helpful in solving a simple but frustrating problem. He fixed the problem and helped me adjust the remote properly.

On time. Johnny provided the service with a smile. Told us things we never knew about the lift. Thanks.

John was very helpful and respectful. He did a very good job at servicing the stair lifts. He comes highly recommended.

Johnny did a thorough servicing of our two Acorn Stairlifts. We are at the five year ownership mark, so he changed the batteries on both units for maximum performance. This was covered under the maintenance agreement.

Chad was very friendly and skilled, too. Quick worker too.

Great job, Johnny. Thanks for the quick repair and tips; you deserve it all!

Chad was very efficient and friendly. He did a great job. Period.

John did an excellent job servicing our stair lift.

Good service. Thanks johnny for the great work. The lift has been very useful.

John did a great job. He was very professional. He fixed our lift very quickly. It was very polite and answered all of our questions.

John did a great job serving our lift. He was a great guy to work with.

Chad was great. He was a dedicated hard worker. Very friendly and professional. We appreciate his work and efforts.

Johnny did a fantastic job getting the chair up and running again.

John the service technician did an excellent job at repairing our stairlift. He was very professional. He was very thorough and did a very good job. 👍

Chad was very pleasant to have in our house. He explained things well and was very efficient. We are very satisfied.

Chad was very polite, he did a great job. He was prompt and very thorough.

Everything was great with Chad and he did a great job.

John did a great job! He was professional and answered our Question!

Johnny was great and arrived within the given timeframe. He was polite and courteous. He asked questions. Thoroughly inspected the system and cleaned the track for us once he completed his inspections. He was informative, letting us know how all the inspection readings came up and informed us on the battery power. A copy of the inspection notes was left with us.

John answered all questions and did good job at repairs

Chad was very professional and very helpful. He got us up and running quickly. He took time to explain what he was doing and why it might've broken down. He's very professional.

Chad did an excellent job. He was professional and he's a great employee. I think he's an outstanding guy. He's conscientious and stayed until the job was done.

John was very helpful and carefully explained every thing as he went. Very personable and friendly.