Acorn Stairlifts Reviews

The company advertises itself as the world's best stairlifts, but their customer service leaves much to be desired and I would not recommend them to anyone who depends on assistance to go up or down stairs. Excellent sales and installation. But... They have clearly not invested in customer breakdown support. Our stairlift from the ground floor to our upstairs bedroom shut down halfway up the staircase on the Tuesday before Thanksgiving. Customer support advised me that the earliest they could get a tech to our house was one week later! This has happened before. Do not schedule breakdowns near the end of the week or near holidays.

Our stairlift was installed in April. We've had issues since May. The lift has places that almost send us flying, it stalls while in use, it makes loud noises and squeaks all the way up and down the length of the rail. It has steadily gotten worse. We paid just under $4000.00 and fully expected to get years and years of use out of it. Both phone numbers we have are not even ringing any more. I sent an email asking for help and I actually got a call back asking me "what do you want". I told him and I immediately got sent to customer service but I just got dead air. I called the number that the guy called from. (Gotta love caller ID!) But no answer. So how is one supposed to get service?? I see MANY other reviewers with the same issues. I guess I should have looked at the reviews before buying the stairlift.

We have owned a stairlift for 7 months. We were not given a "Crank" to manually move chair if it stopped. We were given a 24-hour repair appointment. Upon calling in 24 hrs...still no service. "They Can't promise that time" Even though customer service initially booked that time. A 100% Disabled Veteran is stuck on the second floor for "8 days" Very hazardous. The fire department will required to be called to get him to the first floor. This is ridiculous. I paid "Cash" for this chair and it only worked for 7 months.

Acorn employees are very nice, but all they do is promise, promise, promise and then don't deliver. I bought mine in mid-October 2022 with a firm promise it would be installed mid-November before my new bride, who needed the lift, would come to my home. It was installed on Dec 24. First call was late January, with service in mid-February. Second call was mid-September, with service in mid-October. Utterly no sympathy for my wife. Now it needs service again, in early November. They re trying to count my install date as Oct. 13 instead of December 24.

Please look elsewhere for chairlifts! Service support from this company is terrible, and it's a shame because their customers are elderly people. We put in two of these chairs. The service tech did come out once, fixed one chair, and left the other one broken... He promised to come back for the other. Never saw him again, impossible to get them to return a phone call. I would never trust this company with such an important decision when it comes to stairlifts.

I purchased the lift in 2016. I need the batteries tested and replaced. I called on September 11, 2023 and was told that I would received a call back "in several days" to set an appointment. I received a call five days later on September 15th and was told my appointment would be OCTOBER 24th. From the date of my call to the appointment is over 6 weeks. Forget about this company, look elsewhere. Marsha **

Our chairlift was 8 months old when the issues started. It’s a straight railway extending from the first floor to the basement, and is approximately 17’ long. This unit is used maybe 2-3 times per week. About 4 weeks ago it just stopped running when moving up the stairs. Luckily my husband was able to get it back to the bottom using the remote, because if it’s not sitting at the very bottom or top, in the charging port, it beeps really loud. The unit would not move upwards at all. We called the company and was told the earliest they could come would be 10 days later. Good thing we don’t need it to get to our bedroom! The representative also said that it sounded like the batteries were bad. We questioned how that could be since they’re only 8 months old and not even used daily. He didn’t provide a specific answer, just that the technician would have to look at it.

Of course I am disabled and now completely dissatisfied with the Acorn Stairlift that was installed one year ago. Now it doesn't work and I cannot get a service technician to even look at it for two months. I'm stuck in my house. This company has given me nothing but the runaround. The product is GARBAGE!!! Look elsewhere because I am ripping this junk out and getting a Bruno.

I can't accurately describe how much I hate my Acorn stairlift. On top of being giant and creaky, it never works. I had to call when it broke down last year and getting someone out there to fix it took forever. He left and came back, then they say it's the battery which conveniently isn't covered by the warranty. It was extremely expensive to replace. Then now it's in the fall and it broke down again, and said warranty only covers one 'free' maintenance call a year. So now it's 150 bucks just to get them out here. Do NOT buy from this company. They will try and get you to buy very expensive warranties that are never actually worth it. These things are a money pit and milk a vulnerable demographic for their money. Do.your.research.!

A dear friend just passed away. About 2 weeks before she died, her family purchased an Acorn chairlift. Within a week of her passing, my mother-in-law fell. Since they needed a chairlift and the two staircases were identical, everyone agreed it would be ideal if we paid to remove and reinstall the almost brand new unit which would help our friends recover a lot of the $4000 they had just spent. Keep in mind Acorn does not buy back or resell units so your only option as an owner if you need to sell one is to find an ideal situation like this.