Acorn Stairlifts

Lots of money. Machine works but with 16 stairs, rail installed in sections. Had Acorn return and they could not fix and stated that it would always be bumpy and jerky because of joining rails. Really irritating.

Be aware that on the 130 Straight Stairlift, it doesn't have the Standard Park function where the footrest is level with the top step, where both feet are level with the landing. You have to use your feet to push yourself around to a 90 degree angle to step off the chair onto the landing. This can be a problem if you have foot or leg problems. The curved stair lift apparently has this function. Otherwise I was very pleased with the chair and its installation.

There were two things that impressed me about my experience with the Acorn salesperson. Firstly, she was very well trained, and technically knew her product from top to bottom. I could ascertain this due to my past experience. She also believed in the product she was selling whole heartedly. Michaela **, recognized immediately that my wife Nancy was physically in a bad way (three major knee surgeries, and living on our second floor). I closely observed her as she took measurements and other requirements to see if we could accommodate a stairlift in our 1937 built home. Lastly, after a successful outcome, we talked. Most salespeople are usually anxious to complete their sale and move on. Michaela not only took the time to answer all our questions, but also get to know each other on a personal basis. It was a lovely experience. The product itself was installed quickly and is operating far above our expectations.

The Acorn Stairlift has made a real difference in our lives, especially my husband's life. He is now able to mobilize down the stairs in the garage to his vehicle without the worry of a fall. Because of this, he now leaves the house more often and can really enjoy life again and not feel so confined to our home. I can see the difference in his disposition and outlook on life. This is all because of his Acorn Stairlift. There is not a day that goes by that he does not express how thankful he is and how much better he feels! He exclaims that it is one of the best purchases we have ever made! Thank you, Acorn Stairlift!!!

As a health care provider, I have referred 6 people to Acorn. All 6 people have gotten an Acorn Stairlift and could not be happier. I also had an Acorn 180 installed for my husband who is suffering with M.S. My parents had an Acorn Stairlift installed about 20 years ago. They have since passed, however, the stairlift remains in their home and functional as I know the new owners. As I read some of these reviews, I am wondering how many are factual. I have been dealing with Acorn for a very long time and I have never had an issue whatsoever. I remember my parents having a service issue, but was resolved within a day and a half. I highly recommend this company.

My parents, aged 84 & 87 purchased an Acorn Stairlift. They paid for two chairs. One for each level of their home. The chairs work wonderfully and provide great accessibility to their which they have lived in for almost 50 years. I do find it quite disappointing that ACORN is using predatory techniques to sell aftercare warranties. At no point during the sales process did the salesman mention a 1 year warranty on their merchandise. At no point during the sales process did the salesman mention the warranties were year to year.

We purchased our Acorn Stairlift - two levels - March 2018. We have had problems with it the last 4 months. It will stop when going up or down not once, not twice, but 4 or more times. You just have to wait sitting in the chair until it decides to move! I called the company to repair it. It took a week for them to come out, and then they wanted to charge me! I told them that we had only had it for 11 months.

We paid $15,500 8 weeks ago for a three level stairlift for our 91 yr old Alzheimer’s mother. It has been “playing up” the past few days. We did usual home fixes. Swapped out the remote batteries, rebooted. Today, it stopped mid staircase (very steep narrow stairs) with mom in the seat. Called customer service. Explained situation, while mom becomes increasingly distressed at being stuck, to be told 1 we aren’t holding the remote right (we had been until this week!) or that perhaps the batteries in the remote needed changed - she said this to me two minutes AFTER I told her we had changed them and it hadn’t helped. Went away and came back offering $250 service call out. I said, "What, it’s only 8- weeks old." She said service would call me back.

After installing the stairlift, we have heard anything from Acorn. Last week someone from Acorn called and wanted to sell extended warranties. When I said no, the guy just hung up the phone. Did not even bother to ask how is the stairlift working? Acorn doesn’t care for its customers!

Called for service as my Mom's chair is completely inoperable. Was told that the next available appointment was a week away. Was told that this particular area was very busy and we would be put on a cancellation list. Was told probably needs new battery. No indication on chair that battery was low. Mom stuck in basement apartment. Unacceptable.

These products are not cheap but necessary. We have had the chairlift for less than a year and it's broken down 3 times. This time it was completely inspected and signed off on yesterday then today it tilts 45 degrees, nearly tosses my mother down the stairs and stops working. Best part is they can't get anyone out here to fix it for 5 days! This means my mother is stranded upstairs for 5 days. She cannot leave the house, she will be trapped in an emergency. This is dangerous and unhealthy for anyone psychologically to be trapped in their home. This is literally a life saving product and there is no urgency to get this repaired. The quality on something this important is terrifying and the complete disregard for the living conditions of the clients who keep them in business is abhorrent!

I have paid to keep the service agreement yearly, although I think $595.00 is steep as I required no service this last year. The bill showed up again recently for the same amount, and I paid it. Then early one evening I get a call saying I owe $55.04 more for taxes (never charged before and my state has had sale taxes for many, many years) and pushing me to give my credit card number right then. I declined and asked for paper. I get a questionable form. I called and received, after transfer to the finance department, answers I found to be questionable. I still wonder if I wasn't the "mark" for yet another scam on old people.

My 85 year old mother has a chairlift used regularly until she was admitted to hospital. It stopped working and I called to repair the problem $165 plus parts. I was not told to wait til it was fixed. I assumed it was fixed and came a few days later to find it wasn’t working. Called again to get it fixed saying I wouldn’t be there. They came and said they couldn’t enter because I wasn't there - apparently that was my fault! They came again to fix the same problem. I checked it later and it worked to get to the bottom of the stairs then stopped working. Whilst Mum was ok hospital it remained there. I let them know but I took 8 weeks to book in another call due to Mum's not being in the house.

I was in a horrible motorcycle accident in June of last year with many serious injuries. I had a Stairlift installed in October so that I could access my upstairs where my bedrooms and bathrooms are located. I am pleased with it except for one critical function. I and my neighbors who were here the day the salesman came out told us that it would wrap around a wall upstairs but when installed it stops at the top of the stairs with my feet dangling over the last and next to last step of the staircase. I have to swing my left foot out to reach the landing to swivel the seat. It is hard for me to do especially if I have items in my lap. I have called my salesman twice with no return callback. I am quite frustrated at this point. The construction is dangerous.

We purchased our custom curved stairway stairlift from Acorn in February of 2018. When my husband came home from hospital he used it for 1 month then no longer needed it. We kept it in place in case of further need but he passed away in September of that year. Called Acorn to ask if they could assist with installation of this unit in another home with same staircase layout if needed. They offered no assistance whatsoever. Since that time I have learned that they not only will not support the stairlift if installed in another home but that they will also refuse to provide any parts or service for the stairlift if moved to another location. Would think twice before considering Acorn.

I purchased Acorn 180 Stairlift on February 2015. To our surprise that they did not tell us that the contract doesn't cover the batteries. 2 Batteries costs us over $250 and we already paid twice so far in 4 years!! I couldn't replace a new carpet because they won't touch the stairlift and have to Acorn tech to uninstall and get a new carpet and reinstall the stairlift. Acorn said it will cost us over $1400 just to uninstall and reinstall!!!

Purchased the chair and had it installed October 2016 for my dad. The chair worked great and the first issue didn't come up until July 2018. The chair stopped working completely and we had a technician come and repair it. Whatever he did got it working fine again but we were told that if that code came up again he would recommend replacing the motherboard (not sure this is the correct term). Had an annual service in October 2018, the batteries needed replacing already. We were originally told the batteries should last 3-4 years, it had only been 2 years. Then on New Year’s Eve 2018 in the afternoon the chair stopped working again, dead at the top of the stairs. Same code as July 2018. Since this was New Year’s Eve and we are on the West Coast and the number we call is eastern (three hours ahead) we were unable to reach the service department that day, and they were closed the next day.

We had an Acorn straight stairlift installed almost four years ago. The installation went fine, but the rail had to extend into the opening for our basement bathroom. We, therefore had to have a hinge installed, so the last few inches of rail could be lifted out of way. Recently, the lift began to make a loud popping noise at intervals along rail, and hinged extension became misaligned, so chair stopped at gap between upper rail and extension. We called customer support. Technician came out when he was supposed to, greased the rail and said that would cure the popping noise. So far, the noise seems to have gone away.

I took a loan to buy an ACORN STAIRLIFT after busting both legs as a Fireman, and been having trouble with the chair a few times since installation. My chair would stop going up or down my steps mostly around 3 times. Sometimes, I had to sit until it decided to move again. A repairman would come to my home and said it was fixed, leave and same thing all over again. The office would say about the repairs he did. Last time he was here office said he repaired a wire in my chair. "The repairman never did nothing but rode my chair a couple times and left. He never touch any repairs". I just put over $20,000 in my home with Window World (another mistake) making my home handicap accessible and now thinking about selling to buy ranch home.

I have muscular dystrophy and can no longer walk or stand and was unable to get to the second floor of our home. I contacted Acorn Stairlifts in order to keep my independence and ability to get to our bedroom and roll-in shower. Was told by the sales person before purchase that everything was adjustable. Lift installed on 12/24/18. Talked to installer before work started that seat at the top had to be even with the wheelchair seat. He said that he would try to make it as close as possible but he was limited as to what adjustments he could make. Also, the seat, armrests, controls and foot plate cannot be changed or adjusted. Seems sales was misleading on the adjustability of the unit.

Salesman stated that Acorn had a service facility in my hometown (Winston-Salem, NC.) This was a lie. They have two repairmen that service the entire state of North Carolina. The installer was very rude. I will not let him in my house again.

Acorn Stairlifts has to be the worst company I have done business with. My mother purchased a stairlift for her husband who could no longer get around due to cancer. Unfortunately, his condition worsened two weeks after the stairlift was installed and he ultimately passed away about a month later. The stairlift was hardly used given the circumstance and had only been installed for a month. When I explained the situation to Acorn and asked if we could return the stairlift or assist with reselling to other interested customers since it was in brand new condition, Acorn refused to assist, would not allow us to return the stairlift and only offered to disassemble and move it to another room.

We talk to Acorn 3 month before going to Wyo. We talked again just before we left CA. Acorn said they could do it. Called Acorn again when almost in Wyo. Told Acorn what days was good for us, we gave them a 3 day window. After 3 weeks of calling Acorn, they told us they could not do it they had no one in the area, and to find someone else. So we did out of Mont. and they did a great job. They were there when they said would be, and the job was done in a week. We told Acorn that I was 75 and could not go up or down stairs, because of my knees. By waiting on Acorn to tell us no, was very hard on me. So if you need it done so you can go up and down on your time frame, do not trust Acorn to meet your goals. Acorn did call back about 3 weeks after and said they would have someone in the area, by that time the stairs was in, they work great from the Company in MONT.

I bought the unit and it was installed on 12-1-17. The sales rep was very nice and answered all of our questions. This was installed in a condo unit for my Mom and the unit was undergoing construction new carpets, paint etc. On the day I moved in and brought my Mom to her new home she could not enter because my brand new chairlift did not operate, called for service and the earliest they could get there was 3 days later, then charged me $75.00 for new batteries... Are you kidding me?

About 3-4 years ago, we bought an Acorn exterior Stairlift for a vacation rental house that we own in North Carolina. Acorn was the only company that we could find that would install an exterior unit here. Nothing fancy, our installation was straightforward with no turns. We bought it primarily to allow our aging mothers to visit the house; they have both passed now. We also thought it a benefit to allow our disabled guests access to our home which is ten feet off the ground to protect it from flooding. It is imperative that it work flawlessly ALL THE TIME! It has NEVER worked flawlessly.

Warning: DO NOT BUY THIS CHAIRLIFT. I would never recommend Acorn Stairlifts to anyone. Our chair stopped halfway upstairs with my 92 yr old father on it. When I called was told they sell, but have no service department. The customer (Dis)service department has to email the installation team not call over to them to see if they will send someone out, but they typically don’t have a service crew. If there is an installation crew in the area they may be able to come by, “but they typically don’t do repairs”. I had to call the fire department to rescue my dad. The chair was intended that he could spend his last days in his house, now he is prisoner, he can’t go up or down, just needs to stay on one floor. How do you explain that to a person with dementia? And the caregiver I was trying to hire now doesn’t want the job because there is no way to move him from bedroom to the main floor.

Both of my parents are in their 80s and my father uses a walker to get around. He can't climb stairs so we get an Acorn Stairlift installed. When it works it's a great device. It allows both of my parents to stay in their 2 story home. But that's where the issue comes in. The unit has been unreliable for the under 3 years it has been installed. The first year it was under warranty and had to be serviced a couple of times. It stopped just before the top or bottom of the stairs and wouldn't move.

GOOD GRIEF... We have practically nothing but trouble since we bought it in 2015. Currently it is in pieces in the spare bedroom. I had recent knee surgery and hip replacement. My mother is 88 years old and had recent hip replacement. We bought it because we needed it to do something other than sit in pieces and having to wait 5 days pending for anyone to come fix it. We've had so many service calls since we bought it that I believe we have a novel started. This is unacceptable. We should have shopped around first...

Each time the stairlift starts, there is a loud, high-pitched whistle which can be heard for about 20 feet away. This lasts for 2 seconds, which is enough to waken anyone trying to sleep. This partially negates the benefits of this stairlift. We did contact Acorn, and they did send a technician. He said there was nothing he could do to silence the whistle. My feeling is that there is some connection that needs to be cut to cancel the whistle.

We installed an Acorn stairlift in July, 2017. Just before the one year warranty was up, the lift stopped halfway up the stairs with my son on it. We were able to get it restarted, and called for service right away. A technician came out and checked the parts and told us our unit was in good shape. In the last few weeks this has happened twice more. The warranty has expired and the company is trying to sell us a one year extended warranty for $800. This is ridiculous. The unit cost $7,000. I would think it should last longer than a year. We will not be buying the warranty and would like to sell it back to the company. The quality of this product is a major disappointment. Frustrated in PA.