Acorn Stairlifts

Overall we are satisfied with Acorn service and installation but the product has some minor annoyances which you cannot find out till the stairlift is installed: If you have an open staircase with glass or rails you can see the gear track, the bolts and screws of the elevator. Only if the track faces the wall do you have a nice white cover. No advertising photo shows that! Also the open track is sensitive to dust and dirt. The shrill sound of the activation of the elevator at the beginning and end is very annoying, especially if you want to use the lift at night. To operate the lift you have to hold the hand lever all the time while the lift goes up or down. Very hard for people with arthritis and it hinders you to hold/carry anything while traveling. You also have to hold it if you send the lift up or down with the remote control and you have to wait till it arrives.

Called to have the batteries replaced on my older model lift. Was told it will cost $400 for them to come look at it plus the cost of the batteries. If the problem isn't the batteries I still have to pay the $400 & whatever else cost to repair the unit. Basically they won't even come out to look at it due to age. I was told I could find some place that sells the batteries & hopefully find someone who can replace them for me. Why would I recommend this company if they won't even look after their own units. Big rip off, gouging by the company of the elderly & disabled. My other lift is a Silver Cross, when I called them they gave me a price right away & the repair person was here to fix it within the week.

Once an Acorn Stairlift goes out of warranty, Acorn does not want to provide a yearly maintenance contract for it. They only service the newest products in a home. Their attitude towards older stairlifts that need servicing is to say it is the user's problem. Today, I learned that my service request for two of my stairlifts that are about to fail, will cost $250 per stairlift plus parts and labor. A maintenance contract for the newest stairlift costs $595 per year. A service appointment takes over three weeks. As long as the lifts are new and need no servicing, they work well. But just have a problem, and the problem begins with customer service and their attitude of take it or leave it. Not customer friendly in any way.

Just replaced 2 old Model 120 Superglides with 2 Model 130 T700s. They made a design change which for me is causing bruises. The 120 armrests went up hinged at the back of the lift and were out of the way. The model 130 armrests hinge at the front 3rd of the chair and thus protrude much further out. The result is that I am constantly banging into them when I walk up or down the steps. My arms are bruised. BTW I am not the user so they are parked when I use the stairs.

If you are reading this review...RUN to another company!! The stairlift was put in a week ago. The salesman measured wrong and although I made it clear I needed the railing to remain, it was removed!! My knees still hit the wall, my feet don't reach the footrest, very bumpy ride. I liked the installation person, but everything else was a big mistake and a waste of money!! Do not use this company!! Acorn!!

I purchased a stairlift for my husband in November 2020. In December of 2021 I was informed that in order to keep the warranty on my chairlift I needed to purchase a yearly maintenance plan in the amount of $795. Initially, I declined, because after paying over $15K for this lift, I felt the plan was way overpriced. However, the salesperson relentlessly, called me two to three times every week. I purchased the plan and was told someone would contact me to schedule an appointment to inspect my stairlift.

I have become disabled and my laundry room is in the basement. I ordered my stair lift 14 months ago. Lots of carbon residue, and very expensive. When they called in Sept. to schedule free maintenance, they really scared me with all the terrible things that can go wrong and how expensive they would be, so I purchased 1 yr for $599.00. They couldn't come to service until 12/15, and I decided to terminate the warranty, expecting a rebate of the 10 months remaining. I was told that had to be done within 30 days of purchase. (It's in the fine print on the back of your brochure.) A supervisor (Jody) called and was very unhelpful and continued to tell me how important the warranty is. Do not buy this product! There has got to be something better out there, but now I'm stuck. The service technician was very nice- give him a raise from my $599!

Had the lift for almost a year. It works well but did have one breakdown that required a repairman. The worst characteristic of the lift is that the alarm that sounds when the electricity goes off can not be turned off. It can be heard throughout the house, and it is like sitting in your car with the horn alarm blowing with no way to turn it off. Everyone loses power, sometimes for hours or days, and the alarm continues. When asked why and how to fix it I was told by company representatives that it is a safety feature, which is pure **. The company's engineering remedy that I was instructed to do is to put pillows over the sound, which does not help. Unless you are deaf I would not recommend this lift.

My stairlift has not been working for 3 months called Acorn 4 times they were very nice and told me it’s very hard to get a tech out to Washington State. They said they would put an order in for a tech to get in contact with me. A tech did call me and did come out but I was out of town. I have never heard back from them. This company is unreliable when it comes to service. I would never recommend this company. I have Parkinson’s and several fractured my back which I am having back surgery soon.

When I call for service they tell you they are having heavy volume of calls and put you on hold. After maybe 10 or 15 minutes they tell you to leave a phone # and they will get back to you asap. My complaint is that I should have been given that option from hello. Why did I have to wait 15 minutes to get that option.