Acorn Stairlifts

Acorn Stairlifts Reviews

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Overall Rating
1.7 out of 5
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About Acorn Stairlifts

    Acorn Stairlifts Reviews

    ConsumerAffairs has collected 251 reviews and 418 ratings.

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    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Nov. 24, 2023

    The company advertises itself as the world's best stairlifts, but their customer service leaves much to be desired and I would not recommend them to anyone who depends on assistance to go up or down stairs. Excellent sales and installation. But... They have clearly not invested in customer breakdown support. Our stairlift from the ground floor to our upstairs bedroom shut down halfway up the staircase on the Tuesday before Thanksgiving. Customer support advised me that the earliest they could get a tech to our house was one week later! This has happened before. Do not schedule breakdowns near the end of the week or near holidays.

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    Customer Service

    Reviewed Nov. 18, 2023

    Our stairlift was installed in April. We've had issues since May. The lift has places that almost send us flying, it stalls while in use, it makes loud noises and squeaks all the way up and down the length of the rail. It has steadily gotten worse. We paid just under $4000.00 and fully expected to get years and years of use out of it. Both phone numbers we have are not even ringing any more. I sent an email asking for help and I actually got a call back asking me "what do you want". I told him and I immediately got sent to customer service but I just got dead air. I called the number that the guy called from. (Gotta love caller ID!) But no answer. So how is one supposed to get service?? I see MANY other reviewers with the same issues. I guess I should have looked at the reviews before buying the stairlift.

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      Reviewed Nov. 10, 2023

      We have owned a stairlift for 7 months. We were not given a "Crank" to manually move chair if it stopped. We were given a 24-hour repair appointment. Upon calling in 24 hrs...still no service. "They Can't promise that time" Even though customer service initially booked that time. A 100% Disabled Veteran is stuck on the second floor for "8 days" Very hazardous. The fire department will required to be called to get him to the first floor. This is ridiculous. I paid "Cash" for this chair and it only worked for 7 months.

      This Veteran has dementia and I am required to watch him 24 hours each day to prevent him from falling down 17 flight of stairs. Because he can't remember that the chair doesn't work!!! The patient is miserable because he's "Stuck" on the second floor for 8 or more days. Please "Don't " put your loved ones through this messy company. They don't care about the inconvenience to the Veteran or his family. "What was the purpose in purchasing the chair?" So that the Veteran could be moved Safely from one floor to another. The Elderly and Disabled are at the mercy of "Acorn Stairlift". Never again!!!

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      Installation & SetupStaff

      Reviewed Nov. 7, 2023

      Acorn employees are very nice, but all they do is promise, promise, promise and then don't deliver. I bought mine in mid-October 2022 with a firm promise it would be installed mid-November before my new bride, who needed the lift, would come to my home. It was installed on Dec 24. First call was late January, with service in mid-February. Second call was mid-September, with service in mid-October. Utterly no sympathy for my wife. Now it needs service again, in early November. They re trying to count my install date as Oct. 13 instead of December 24.

      I paid $16,000 for this, and now they are offering "Service Plans" for $845, $535, and $395 (or so). With their history of poor service (I read this entire thread) I might as well throw that money into my fireplace. All of theplans are worthless. The premium plans keep your warranty in effect, I think, and give you a $50 credit agaist your annual service call. Find someone else for your stairlift! Or get an elevator!

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      Customer ServiceStaff

      Reviewed Nov. 5, 2023

      Please look elsewhere for chairlifts! Service support from this company is terrible, and it's a shame because their customers are elderly people. We put in two of these chairs. The service tech did come out once, fixed one chair, and left the other one broken... He promised to come back for the other. Never saw him again, impossible to get them to return a phone call. I would never trust this company with such an important decision when it comes to stairlifts.

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      Customer Service

      Reviewed Sept. 15, 2023

      I purchased the lift in 2016. I need the batteries tested and replaced. I called on September 11, 2023 and was told that I would received a call back "in several days" to set an appointment. I received a call five days later on September 15th and was told my appointment would be OCTOBER 24th. From the date of my call to the appointment is over 6 weeks. Forget about this company, look elsewhere. Marsha **

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      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed Sept. 8, 2023

      Our chairlift was 8 months old when the issues started. It’s a straight railway extending from the first floor to the basement, and is approximately 17’ long. This unit is used maybe 2-3 times per week. About 4 weeks ago it just stopped running when moving up the stairs. Luckily my husband was able to get it back to the bottom using the remote, because if it’s not sitting at the very bottom or top, in the charging port, it beeps really loud. The unit would not move upwards at all. We called the company and was told the earliest they could come would be 10 days later. Good thing we don’t need it to get to our bedroom! The representative also said that it sounded like the batteries were bad. We questioned how that could be since they’re only 8 months old and not even used daily. He didn’t provide a specific answer, just that the technician would have to look at it.

      On appointment day he arrived in a timely fashion, however he was more concerned with getting on our internet when he first arrived than our chairlift. After telling me that he had to clock in that he was here, I reluctantly agreed and entered our internet password into his phone. After fiddling with the unit for about 10-15 minutes, he indicated that the batteries were no good. Once again we reiterated that they were only 8 months old. He responded that he understood but that was the problem, and unfortunately they were not covered under the warranty so the cost to replace them would be $70. We were stuck, and had no choice but to purchase new batteries. Less than one week later the unit was dead again, wouldn’t budge.

      We called again and spoke to “Ron”, who was as condescending as he could be. He basically said that being as the batteries were just replaced, the problem must be in the wiring. When we told him that the outlet was also 8 months old because it was installed specifically for the chairlift, and that my husband had already tested it, he still insinuated that it had to be something on our end. He said he would put in a “courtesy service order” since a technician had just been here. A “courtesy service order”, are you kidding me! The chairlift won’t move at all but you’re going to give me the “courtesy” of another service call.

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      Installation & Setup

      Reviewed Sept. 6, 2023

      Of course I am disabled and now completely dissatisfied with the Acorn Stairlift that was installed one year ago. Now it doesn't work and I cannot get a service technician to even look at it for two months. I'm stuck in my house. This company has given me nothing but the runaround. The product is GARBAGE!!! Look elsewhere because I am ripping this junk out and getting a Bruno.

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      Customer ServicePriceMaintenanceWarranty

      Reviewed Aug. 29, 2023

      I can't accurately describe how much I hate my Acorn stairlift. On top of being giant and creaky, it never works. I had to call when it broke down last year and getting someone out there to fix it took forever. He left and came back, then they say it's the battery which conveniently isn't covered by the warranty. It was extremely expensive to replace. Then now it's in the fall and it broke down again, and said warranty only covers one 'free' maintenance call a year. So now it's 150 bucks just to get them out here. Do NOT buy from this company. They will try and get you to buy very expensive warranties that are never actually worth it. These things are a money pit and milk a vulnerable demographic for their money. Do.your.research.!

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      Customer ServiceInstallation & Setup

      Reviewed Aug. 28, 2023

      A dear friend just passed away. About 2 weeks before she died, her family purchased an Acorn chairlift. Within a week of her passing, my mother-in-law fell. Since they needed a chairlift and the two staircases were identical, everyone agreed it would be ideal if we paid to remove and reinstall the almost brand new unit which would help our friends recover a lot of the $4000 they had just spent. Keep in mind Acorn does not buy back or resell units so your only option as an owner if you need to sell one is to find an ideal situation like this.

      Well, after 10 days and 4 phone calls we have all given up and we will be purchasing my mother-in-law any stairlift brand other than Acorn. The only time they called us back was when we left a message saying we wanted a new lift and then the call was within the hour. When we told them our situation, they immediately transferred us to leave another unanswered message. Do not be fooled by any positive reviews because every one of those is about the technicians and install process. Yes, the technicians are very nice, but if you do any research at all you will see that after that Acorn dumps you at the bottom of the stairs.

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        Acorn Stairlifts author review by Danni White

        Acorn Stairlifts has been providing quality products since 1992. The company is based in Orlando, Florida, but has distribution centers around the world.

        • They offer a large variety of stairlifts: Users can purchase a stairlift meant for indoor or outdoor use and the company can work with both curved and straight stairways.

        • They offer perched seats: Users who have trouble bending their knees may benefit from the use of a perched seat to transport them from floor to floor.

        • Outdoor stairlifts are also available: Users can purchase and have stairlifts installed outdoors so that they can enjoy their deck, patio or yard or get out of the house more easily.

        • They offer rapid installation: Stairlifts can be installed within 24 hours of purchase.

        • They provide a 12-month guarantee: All products are covered for the first 12 months of use, so if they fail to work or don't meet users' needs, they can be returned. The registration card needs to be returned within the first 30 days in order to qualify.

        by Danni White ConsumerAffairs Research Team

        As a member of the ConsumerAffairs research team, Danni White is committed to providing valuable resources designed to help consumers make informed purchase decisions. Danni specializes in content strategy and development, with over a decade of professional writing and research experience.

        Acorn Stairlifts Company Information

        Company Name:
        Acorn Stairlifts
        Year Founded:
        7335 Lake Ellenor Drive
        Postal Code:
        United States