Acorn Stairlifts

When I call for service they tell you they are having heavy volume of calls and put you on hold. After maybe 10 or 15 minutes they tell you to leave a phone # and they will get back to you asap. My complaint is that I should have been given that option from hello. Why did I have to wait 15 minutes to get that option.

The bottom rail of the stairlift covers a heater vent. I contacted the company and the only options were for me to pay them to fix their mistake. Now that heater does not work because it overheats. I'm contacting our state offices that approved this installation.

Purchased straight chairlift in Dec 2020. Purchased annual maintenance contract (ASA1* Straight-ASA1SST) for $250 in Dec 2021. Attempted to schedule appointment in Feb 2022 which was cancelled, rescheduled in April 2022 which was cancelled and rescheduled in June 2022 and rescheduled on Aug 22, 2022. In meantime chairlift has begun to make squeaking and grinding noise during operation. Customer Service has been difficult to get on phone and once informed of problem has been very unhelpful. Not exactly the service we were promised.

I've had the stairlift lift since 2012. I've not had many problems. However, when I have had issues, the techs have resolved them. My problem is not with the lift itself but with customer service. Although I have an annual contract, it is so difficult to set up a service appt unless the annual contract is about to expire. The agent I spoke to today was rude and condescending. I asked to speak with someone else, and got a tongue lashing from the agent before he transferred me. He clearly did not want to send someone out to help with the problem I was having. This happened to be the exact same problem I had with the stairlift 8 months ago when it was serviced. They made it seem the problem was not really a problem.

Short and sweet, when I objected to one of their managers, Erick who works at the customer service dept. due his poor and disrespectful behavior, I said I’ll report you guys to Consumer Affairs, his response: “I’ve heard this thousands of times!" That is how many dissatisfied customers they have. I am throwing this piece of trash which I paid close to 4k out and buy a new one from another company, There are much better companies, don’t waste your money on these people

We purchased and had the stairlift installed last February 2021. My husband has heart disease and Parkinsons. It was difficult for him to navigate the stairs because of the heart disease, however, the Parkinsons made the stairs impossible. The salesman came to the house; we discussed the chair and its benefits, and based on his presentation we purchased the chair. Two days later a technician came and installed the chairlift. We were very happy with both of these gentlemen and we were very happy with the chair. Our experience with the chairlift, the initial the salesperson and the installer was great! Based on our experience with both gentlemen we would recommend the chair; The chair works perfectly.

I paid my renewal on 9/27/21 and asked to schedule a service. They informed me there is no one in Hawaii to do service repairs and as soon as they get one they will schedule it. Sent them 3 emails and left 2 messages since then and they do not acknowledge anything. As of today 11/22/21 - NOTHING! Worst service ever!

I didn't have a great experience with this company. Sales personnel are all about making money, not customer support. My father had an initial stairlift installed that was inoperable. No troubleshooting was offered, only an opportunity for the sales representative to make a dollar, Acorn's bottom line. By the Grace of God, my family was able to research and find replacement batteries for the stairlift and it works great. The lesson in all this for my family is be your own best advocate. Do your homework and research before purchasing from this company.

I have service contract. I have been calling for over a month about moving lift to new house. Initially I called 3 times, talked with person, left 3 voicemail. No response. On 11/1/21 9:19 cut off after hold 10 min. At 10:50 for 10 min with music then got recording to leave a message which I did. Then joined Acorn club because site stated better way to communicate so I did to hopefully get a response. 11/4/21 still no response so did another message through club. Have never been contacted. Wonder if BBB or attorney general of state might help lots of calls to purchase service contract. Which I did but no response when I need service. Feel like all resource directed toward sales. No focus on service. I feel like I’ve been robbed.

Buyers beware. The sale team and installation was good. However you can't sell on the product. My family purchased two lifts from Acorn. The second to replace the first one. It was a straight one replaced by a curved one. We spend over £7000. Sadly after 12 months we found ourselves have to sell the house and stairlift. The second one cost £4350. They refused to allow us to sell it back. They do not seek parts to other firms. So other firms will not take the old one. Managed to sell it for £300. Loosing £4000. Buyer beware. I felt scammed.