Acorn Stairlifts

I have two Acorn stairlifts, a 180 Curve and a 120 Straight. The Straight needed very little service, if any. The Curve required service; but, Acorn provides excellent support. For example, the Curve broke down on July 2, 2019. A service rep was at my house the next afternoon. Since the fix was short term, a rep also appeared the day following the 4th of July holiday and replaced the entire carriage, a value of $5000. I have been completely satisfied with Acorn service. By the way, I purchased a warranty that was in force at the time of repair.

I have had both my Stairlifts since July of 2018. It has been my experience thus far that the lifts have been a Godsend. They have performed flawlessly. Everyone from Acorn has been wonderful... from the salespeople, installers, technicians, to tech support. They are amazing, and really care about their customers and their safety. I personally have years of experience in customer service, and believe me Acorn is top-notch.

I bought two outdoor stair lifts for a beach home 9 months ago. Each time I come back to the house there are issues. This time a service person came out, fixed nothing and actually made it worse. Neither now worked. Two days later they sent out Alex. He was great. He found the problems with both of them. He also fixed the problems caused by the first service guy. He cares about his work and fixes things right. I now see a lot of bad reviews for Acorn service but if you live in SE Gulf area, ask for Alex to come fix your stairs. The stairs are well made, they just need to be installed and used correctly and when something is wrong, get Alex.

Lots of money. Machine works but with 16 stairs, rail installed in sections. Had Acorn return and they could not fix and stated that it would always be bumpy and jerky because of joining rails. Really irritating.

First, the lift is unreliable. I bought this lift in April 2019 and have had to call at least 7 times for service and had to have tech out 4 times, going on 5 now. Tech is unable to come out until this Wednesday Dec 11 which will be a 5 day wait. This is the only way my wife has to get in and out the house which is on the second floor. Acorn Stairlift doesn't care and is setting me up for paying for the very expensive warranty coming up in April 2020. I don't believe the response time will be any better after purchasing the extended warranty. So, save your money, do not buy a stairlift from Acorn!

I wrote a review last July, about 10 months since I bought my two stair lifts. While at the time I had some issues, as the review stated, they did finally fix them. I visited my second home in September and the stairs worked fine. They were used in October and worked fine. I arrived at the home December 3 and both stairs did not work. No lights at all. I called Acorn and at first they told me it would be 8 days until someone came out. I complained that this was crazy and they agreed to send someone out in two days.

I gave the salesperson $100.00 cash deposit in Sept of 2019 with the option of getting it returned. I discussed the purchase with other family members and decided not to make this purchase. I requested a return of my deposit, because of family decision. I have made about 6 phone calls requesting them to return my deposit. I last spoke to the finance department and they promised that the check was in the mail. 8 days later, have still not received my deposit. I tried to call someone today and had to leave another voice mail. I believe that they should have returned this money when it was first requested. Needless to say, I am not happy with the non results and I WANT MY MONEY BACK!!!!

We had an Acorn stairlift installed at my parents house three years ago. Installer was good and it worked well. This year a gas spring at the bottom of the rail (rail section folds up out of the way of door) failed. I was able to remove it myself. When I contacted Acorn they told me there was no part number for that gas spring and we would need to replace the rail at a cost of about $1,000. I did some research. Called U.K and Scotland was able to track Acorn part number. When I contacted Acorn USA they would still not sell me the gas spring. Had the local rep contact them and the still would not sell it to them. I feel they do not want people to fix a simple gas spring but would rather upsell elderly and disabled people to replace a whole rail assembly. I feel that is very dishonest. Especially when they said there was no part number for that spring and I was able to find their own part number for it. This is why I would not recommend Acorn Stairlift.

You must know this before buying an Acorn stairlift. They do not stand behind their products because they are obsolete after 10 yrs! They do not make parts for any unit over 10 yrs old! They are exclusive, which means only their technicians will repair them. Their technician told me it would cost $300 to come out with parts extra. Not wanting to pay this outrageous cost I called Acorn in Vancouver again and they had another technician call me.

I have a split level home and I wanted two stairlifts. I purchased 2 used ones about 2 years old. I installed them myself as I am mechanical. I had an issue with the first one. It needed two new batteries as it was very slow. Service call of $250.00 plus $67.00 per hr plus parts. The second one works but it needs a lower sensor to tell the unit it has reached its limit. I bypassed the sensor and told my wife to stop at the mark I made on the wall. A $10 or 15 dollar part. I called the company to purchase one and I was informed that the policy is to not sell replacement parts unless I first schedule a service technician at $250.00 and $67.00 per hr plus parts, It is a shame that one cannot purchase replacement parts without the need to have a service technician. I will be on the market for a used non workable stairlift for the parts that I may need for future repairs. By the way, I purchased these stairlifts for $400.00 and $450.00.