Acorn Stairlifts

I just had a Acorn Stairlifts installed on curved stairs, very nice people, professional, that called and let me know what the next step was, even the phone operators would help and find the right person for me. I went to their offices in Orlando, everyone friendly and helpful, special thank you to Allison, Erica, Norca, Shawn, Russ, and Scott. Scott came to measure and to make sure I received what was needed. Shawn and Russ came to do the installations, everything was done without any problems. I would recommend Acorn to everyone, one of the nicest company I have ever needed to work with. Norma ** 22 Jan 2020.

I have two Acorn stairlifts, a 180 Curve and a 120 Straight. The Straight needed very little service, if any. The Curve required service; but, Acorn provides excellent support. For example, the Curve broke down on July 2, 2019. A service rep was at my house the next afternoon. Since the fix was short term, a rep also appeared the day following the 4th of July holiday and replaced the entire carriage, a value of $5000. I have been completely satisfied with Acorn service. By the way, I purchased a warranty that was in force at the time of repair.

I have had both my Stairlifts since July of 2018. It has been my experience thus far that the lifts have been a Godsend. They have performed flawlessly. Everyone from Acorn has been wonderful... from the salespeople, installers, technicians, to tech support. They are amazing, and really care about their customers and their safety. I personally have years of experience in customer service, and believe me Acorn is top-notch.

I bought two outdoor stair lifts for a beach home 9 months ago. Each time I come back to the house there are issues. This time a service person came out, fixed nothing and actually made it worse. Neither now worked. Two days later they sent out Alex. He was great. He found the problems with both of them. He also fixed the problems caused by the first service guy. He cares about his work and fixes things right. I now see a lot of bad reviews for Acorn service but if you live in SE Gulf area, ask for Alex to come fix your stairs. The stairs are well made, they just need to be installed and used correctly and when something is wrong, get Alex.

Lots of money. Machine works but with 16 stairs, rail installed in sections. Had Acorn return and they could not fix and stated that it would always be bumpy and jerky because of joining rails. Really irritating.

I have been nothing but harassed about the warranty and purchasing a new year to year warranty. Rep, William ** ASA Aftercare Dept. Specialist, calls and harasses me consistently about my parent's stairlift and has even used scare tactics saying that my father needs this chair and that I have to pay their extra fees if anything happens. This is even though if you need anything in or out of warranty you have to pay for a tech to come out no matter what!! This is a year to year SCAM to prey on the elderly and Acorn and this rep should be ashamed of themselves!!!

Our stairlift was installed at our home in Waldorf, MD in November 2019. The stairlift was never installed correctly. The installer showed up smelling of cigarettes (and so did all the parts), and it was clear from the moment he walked in the door that he did not want to be there. The rails were not installed correctly. The joists on the rails on which the chair glides weren't flush in several places, and the chair knocks every time it goes over the uneven joists. Because the rollers on the chair literally scrapes every time it goes over the uneven joists, the rollers have already started to wear down, and it's only been 3 months. The rail needs to be reinstalled. We had two service appointments to come look at the issue, but at each appointment, the technician said that they weren't installers and weren't the type of technician needed to fix the issue. 

They won’t sell parts (batteries in my case) without sending a service rep. Get this: The batteries are over $200 and the fee for the service call is $250. This company is preying on the elderly and disabled. They should be fined. Do NOT buy an Acorn Stairlift!!!!

My parents purchased a curved stairlift about a year and a half ago. At a price of $13,000! My Mom had numerous problems with it which resulted in many tech visits. My Mom recently passed away and the lift is no longer needed. I called the Stairlift Corporation and was told for a fee of $400 they will come and remove the lift but it’s up to us to resell it!!!! It is only a year and a half old. They spent $13,000 already and now they want to charge more!! I would not recommend this product to anyone I know for no other reason then. It’s expensive~it was extremely difficult to get them to stand behind the product and without talking to a supervisor at Corporate in Florida or the Regional Manager for the area my parents live in. It’s sad elderly people have to go through anything that my parents and sister have gone through!

Bought the stairlift. It worked great. Manual says it requires yearly maintenance but you can’t get them to come out and service it! Now it’s making noises and slowing down, not the battery! Replaced it, the battery, last year using a YouTube video reference. Very poor customer support.