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GOOD GRIEF... We have practically nothing but trouble since we bought it in 2015. Currently it is in pieces in the spare bedroom. I had recent knee surgery and hip replacement. My mother is 88 years old and had recent hip replacement. We bought it because we needed it to do something other than sit in pieces and having to wait 5 days pending for anyone to come fix it. We've had so many service calls since we bought it that I believe we have a novel started. This is unacceptable. We should have shopped around first...
Each time the stairlift starts, there is a loud, high-pitched whistle which can be heard for about 20 feet away. This lasts for 2 seconds, which is enough to waken anyone trying to sleep. This partially negates the benefits of this stairlift. We did contact Acorn, and they did send a technician. He said there was nothing he could do to silence the whistle. My feeling is that there is some connection that needs to be cut to cancel the whistle.
We installed an Acorn stairlift in July, 2017. Just before the one year warranty was up, the lift stopped halfway up the stairs with my son on it. We were able to get it restarted, and called for service right away. A technician came out and checked the parts and told us our unit was in good shape. In the last few weeks this has happened twice more. The warranty has expired and the company is trying to sell us a one year extended warranty for $800. This is ridiculous. The unit cost $7,000. I would think it should last longer than a year. We will not be buying the warranty and would like to sell it back to the company. The quality of this product is a major disappointment. Frustrated in PA.
At 9:00 am this morning (Friday) a repair person showed up at my mom's house. During the visit, I received a call from a supervisor at Acorn. He told me that he had reviewed the phone conversation I had with their customer service representative and told me that it was unacceptable. He apologized and provided me with his direct number. After a three-hour visit, the Chairlift is working well. Upon concluding my conversation with the supervisor, I do believe that my experience was with Acorn was reflective of a poorly trained employee and not the company as a whole.
Do not buy a chair from this company. We paid them $11,000 for a lift for my 87 year old mother so she could stay in her house. Her bedroom is upstairs. Her kitchen and living space are downstairs. The lift is about 6 months old and today, Thursday her lift completely stopped working while she was upstairs in her bedroom. We called Acorn and they told us they could not send anyone out until Thursday. We explained that our 87 year old mom was stuck upstairs in her bedroom with her kitchen being downstairs. Their answer was that they are not an emergency service and that our mom will have to wait upstairs for 5 days until they can get to her house.
Really? They serve a disabled customer base and they are not an emergency Service? The really disturbing thing is that they could not care less that an 87 year old woman will be stuck in her room. Acorn does not care about the people who keep them in business. There are a lot of stair lift companies out there. Stay away from Acorn and look a company that cares more about its customers than it does the money it pumps out of them for a product and Service that clearly is unreliable and uncaring.
I paid $800 for their PREMIUM maintenance agreement. This guarantees me 24-48 hr to get a tech to the house. NOT! It's Thursday today and they said someone will be out in 8 days. Are they crazy?! I had to remind them I bought the highest level of service agreement. "Ok, we can have someone out on Tuesday". What?! That is 5 days from now. You can plead, argue, beg and it won't do a darn bit of good. They told me today there is a disclosure in the agreement that says "or soonest availability". Shame on your Acorn Stairlift. Shame on you!
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As a health care provider, I have referred 6 people to Acorn. All 6 people have gotten an Acorn Stairlift and could not be happier. I also had an Acorn 180 installed for my husband who is suffering with M.S. My parents had an Acorn Stairlift installed about 20 years ago. They have since passed, however, the stairlift remains in their home and functional as I know the new owners. As I read some of these reviews, I am wondering how many are factual. I have been dealing with Acorn for a very long time and I have never had an issue whatsoever. I remember my parents having a service issue, but was resolved within a day and a half. I highly recommend this company.
This is NOT a company you want to buy a stairlift from. From the moment it was installed we had to modify the staircase (at our expense) and the company wanted the entire cost immediately. They will service the unit after one year for $0, BUT wait when they are done they'll do their best to sell you an annual service agreement. This agreement will run you $595.00 per year for a $0 unscheduled call out and includes very little. Their customer service is great, if you're giving them money, but otherwise this company could care less if your loved one can get up and down the steps. Please read some of the other reviews. There are other companies out there that can and will install a chairlift.
I regret ever using this company and at least I have a relative who know how to fix it. Part only $120.00 I need... btw this part that broke after less than 23 months is the arm rest. Completely broke off when getting into chair almost throwing me (72 years old) down the staircase. This chairlift is suppose to be for 300 pounds plus and I weigh 264 pounds.
Do you want to experience the worst customer service? Use Acorn! Acorn doesn't provide service and "customer service" is not something they believe in. I signed up for a promotion and was assured 5 times I qualified and would receive my promotional bonus and two months later they state I am not eligible and will do nothing to work with me. They reiterate their policy, which states it isn't guaranteed, but had not communicated anything to me and I am beyond unsatisfied with the company.
Acorn Stairlifts can install a new chairlift tomorrow! But when it breaks, they can't fix it for a week. PLEASE! Do yourself and your loved ones a favor - DON'T BUY AN ACORN STAIRLIFT! It is not at all the solution it was promised to be. The company will tell you that they are the largest supplier of stairlifts in the country. That may be true, but all that means is that there are a LOT of suckers out there with stairlifts that may or may not work. Because of our situation, we settle for what we are told is "the best". The "best" is so far below "acceptable" that I can't even believe that this company is still in business. I guess we will settle for anything when it comes to our loved ones. But it is so frustrating to be the sucker who fell for this scam - at my age. I am just a family caregiver, and I want the "best" for my loved one. Acorn Stairlifts professes to provide an essential service for which there is no substitution, and when service is required, they do not provide it.
We are a family of engineers. We can pretty much fix anything around the house that breaks. So when the brand new stairlift failed with my father sitting on it, we assumed we could look in the manual for help. If I have room here, I will paste a copy of the "Troubleshooting" page of the manual. For a good, albeit very frustrating, laugh. The manual lists some possible malfunctions then recommends a specific corrective action. If you take the time to look at all the problems, they all have basically the same remedy. Unplug the machine for 30 seconds. If that doesn't work, call their service department. Which we did.
The service department told us that they would not have a technician available for at least a week. Assuming my loved one could drag his 200 lb. body up 2 flights of stairs, this is what they would have us do. If we could do that, we wouldn't have bought the "top-of-the-line" largest selling model they offer. I guess that is why I have to wait a week to get a technician over here. There are a LOT of crappy Acorn stairlifts that need to be fixed. We all wished we had just sold this house and purchased a single story house instead of buying the stairlift. What good is this stairlift if we can't use it? Save yourselves money and peace-of-mind and find a 1 story house. Even if you rent, you are still in better shape.
It will be 1 year since we had the straight stairlift installed (July 4, 2017) and already I have had at least 2 annoying phone calls from what sounded like a hard-selling car salesperson - selling us to buy service/maintenance service for the stair lift. We clean the railings periodically regularly, it is used once a day - going up at night and going down in the morning. I was 'warned' that if I do not buy into the service (not clearly identified as an annual service maintenance fee) we will lose warranty on all of its parts! The woman salesperson tried to impress me that there are ** number of moving parts comprising a stairlift and was really giving me a very hard sell (she reminded me of car salespersons) to buy the service contract. Eventually, I blocked her from my landline and my cellphone... as I cannot deal with the pressure of her sales talk.
Am giving it 2 stars. The chair works fine... and with the 'frequency' with which it is being used currently, I doubt if it will conk out or need repairs a year after it was installed? Otherwise, it must be a lemon? A friend recommended Acorn as he had one installed for his wife who needed to tackle 2 sets of stairs. We have one with 12 steps... If not for the hard sell on the service which the saleslady would not quote to me... I would have given it a passing grade. I will NOT recommend to my friends.
First off don't ever buy when they come to your home, they will call you the next day and offer you the same product for thousands less. If you don't buy they will call you constantly for years!! How is this legal? Even when you ask them to stop, they keep calling. The "warranty" is a joke. It's only lifetime if you pay for a $250 annual inspection plus labor, and other charges. Very deceptive business practices, stay away.
Worst decision ever, installing an Acorn Stairlift! Unless you pay for the YEARLY $750 maintenance plan, you will pay $250 up front for them just to come over, and then I think $250 hourly after that. We are on our third set of batteries in three years - They should last at least that long to begin with! We just had new ones installed in December, and here we are five months later with dead batteries again and my 93 year old deaf/blind mother stuck upstairs!
Of course, most people who purchase a stairlift in the first place are elderly, disabled, on fixed incomes, and don't necessarily just have this cash in their back pockets. I don't know if the other chairlift companies are this crooked, and I sure wish we'd done our homework first. We only went Acorn because of their "sweet" commercials and the only ones we'd ever heard of anyway. So shame on us for not looking into them on websites like this for reviews, but hopefully this can save someone else a few headaches.
I purchased the Acorn Stairlift approximately two years ago. We asked the installer that we wanted it installed on the other side of the stairs, but installer insisted that it would not work on that side of the stairs which it was a straight stairs with no turns, this did not make sense to me but had to accept his position. About a month ago, the seat cracked and I called Acorn and wanted to order a replacement seat due to this one was cracked on the edge. Acorn advised that they could not sell me a seat directly due to a liability problem they would have if it was not replaced by an Acorn installer. I asked what liability problem they have had. I did not get an answer, but Acorn would not sell me a replacement seat that has five screws holding it to the frame. I can't see paying Acorn $150.00 for a service call and the cost of the seat, that would take approximately 5 minutes to change. Very sad Company.
After 4 months, the stairlift installed in my friend's home is still not approved by the inspector. Appointments are constantly changed and delayed. The price was substantially higher than what was advertised. Because there were two turns in the staircase, I thought the price was probably ok. I could have lived with the overcharge on the price if the installation had been accomplished and my friend could use it. The sales person came out in mid-December. I got a call at the beginning of January to set up the installation, but installation wasn't scheduled until February. I was told that we had to wait for the inspector, but the first inspection appointment was scheduled out almost 5 weeks. Then it was cancelled 5 minutes before the inspector was supposed to be there. Acorn blamed the state inspector, but when the inspection was rescheduled 3 weeks later, the inspector actually had no record of a prior service call.
When the inspector finally came, it seems that the Acorn tech broke the electronic remote system by putting too much weight on the seat. He couldn't get it to work and told me that I needed to call and make another appointment. I did within 30 minutes of the inspector and him leaving. I read the repair order written by the Acorn tech. After much browbeating, I got an appointment 3 days later. That was rescheduled for more than a week later. Then the new appointment was rescheduled 3 times during the day. The person Acorn sent out hadn't been told what the issues were, so he was unprepared. He did what he could, but told me the tech that was there on the day of inspection was the only one who could fix the remote and should have done so. So the tech who was there 10 days ago is coming to fix what he broke. Run the other way.
I bought a lift for my mom. First the price is unreal, way too high. Talked me into buying a extended warranty. Was told it would only take 2-3 hours to install. They sent an guy from sales to install. It took him 7 hours to install. Less then two months after it was installed it stopped working. I called Acorn, was told I had to pay $500 out of pocket up front before the would sent out someone to look at the chair. He would look at the lift and order parts. Then I would have to pay another $500 for him to come back out and fix the chair lift. That the warranty just paid for parts. The $500 service fee plus the fee to work on the chair lift was not covered. And had to be paid up front.
Last January I referred a friend of mine to buy Acorn stairlift, after she bought it, I called for my referral check of $200 and was told it would take 4 to 7 weeks. It has been over 2 months, so I called again and they are giving me the runaround telling me they tried to contact the person I recommended, but are unable to reach her to confirm my referral. I doubt they ever intended to pay me.
My husband was having ankle surgery and had a heart attack a couple years ago so we decided to have a stairlift installed so he would eventually be able to get to his office downstairs. A lady from Acorn Stair Lifts came and measured and led us to believe the track would be not flush but close to the wall so others could walk up and down the stairs without concern. We had to put five hundred dollars down for this and did while trusting this woman's evaluation for us. A guy came to install it and informed us it would have to come further out practically to the middle of the stair. No way!!! So we did not let him install it and told him we wanted our five hundred dollars back.
It has been exhausting trying to communicate with this business who misled us in the initial assessment of how it would be installed. Today one of their representatives argued and argued about why they would not refund us but then said they would minus what they paid for a permit. People - PLEASE do not get caught in this web of deceit as we did. It was NOT our fault that the woman who came first did not let us know the track would end up nearly in the middle of our stairs. Not only is this not safe for adults but certainly not for ten grandchildren that are up and down this stairs. I hope everyone who is thinking of getting a stair lift will read our story. It is SO wrong that we have had to fight to get our five hundred back when it was the woman's fault it did not work out.
These guys are sweetest salespeople before they sell you the chairlift which is generally priced minimum twice (They claim they are the best and therefore sell the most). Don't get taken for that sales jargon. Once you bought it forget about everything. Be prepared to open your wallet for everything. Carefully evaluate the contract before you purchase and if you do end up paying anything more than $3K even for 2 90 degree bends in your chair rail make sure you ask them to provide PM contract for minimum 5 years preferably 10 years (for both parts and labor) otherwise be prepared to fork out as much as 10%+ purchase price for annual maintenance contract.
My mother originally scheduled an appointment with Acorn Stairlifts to install a stairlift system for my ailing father. The appointment was scheduled for 4:30PM so she had time to get home from work to meet with the consultant as my dad had been very unwell and not in a state to make financial decisions and she made it clear when scheduling the appointment that both of them would be there. The day of the appointment, she ran about 15 minutes behind because of a delay picking up a prescription for my dad from the pharmacy, and in the 15 minutes it took her to get home by 4:45PM the consultant Mike ** had already completed a contract with my dad and processed their credit card.
The day of the appointment, my dad had been having severe problems maintaining his blood sugar level, so he was very mentally out of it and nearly passed out earlier in the day - he was in no way of sound mind to be committing to a contract himself and this should have been evident to anyone coming into the home. When she arrived at 4:45PM and found that an order had already been processed, she asked Mike to put the order on hold so she could review everything first because of the mental state of my dad. He was immediately defensive questioning why she would want to review the purchase and said there was no way to cancel the order because it had already been processed. He was very rude and tried to pit my dad against my mom, who was becoming upset because she wanted to double check the order. Mike told her the only way to cancel the order was to call the corporate office the next day.
He did not explain to her the 3-day notice for cancellation and did not complete the form on the back of the contract - she asked about the notice of cancellation form as she has completed in-home purchases before and she knows it is her right. Mike said there was no form and again told her she could not cancel the order at that time. The next day when she called to cancel she had tell 2-3 people that she was not interested in the purchase, that the consultant made her uncomfortable and she needed a different kind of lift they did not offer. The final manager she spoke to basically told her she should take another couple of days to wait to cancel and my dad didn't need the equipment that they didn't offer - he wanted her to wait until past her 3-days so she could not get her deposit back.
Finally after threatening to get her lawyer involved, they canceled the order. They provided a confirmation number of the cancel, but did not issue the refund of the $1000 deposit on her credit card. My brother had to call 2 more times on her behalf to get them to actually process the refund even though she cancelled within 24 hours of the original purchase. It took almost a month to get the charge canceled even when she disputed the charge on her credit card. My dad passed away on 2/14/18, so we were dealing with this mess in the middle of trying to handle his death at the hospital.
This company took advantage of my very ill father the day of the sale, treated my mother rudely when she called them out on it trying to cancel and took over a month to process a refund on credit card transaction when the cancellation was called in within the legal time frame. Their complete lack of ethics is unacceptable and there are numerous complaints online relating the same problems, particularly in a population consisting of vulnerable elderly and sick people. I am in outside sales myself and this company is disgusting.
These people do a bait and switch. We told them we only needed the stairlift for a few months and were told they would be happy to buy it back. When the person needing the stairlift died BEFORE it was ever used they refused to take it back. They lied. We have a witness that was present when the salesman was in the house and said they would buy it back. BEWARE. These are dishonest people.
Bought an Acorn Stairlift Sept 2017. Cost $9000. Relative passed away in Oct 2017. Used 4 times. Tried to get a buyback, they don't do it. They know of someone that buys them very cheap to take it off hands. Told me to call other companies. But they won't give rights for other companies to fix it.
My elderly mother has dementia and is becoming housebound. She had a bit of a fall on the stairs and scared my stepfather into wanting a stairlift NOW. He called the first ad he saw, Acorn. BIG MISTAKE. My daughter is a doctor of physical therapy and recommended another company for us after we saw the horrible reviews. When Acorn came for the estimate, they were told we had another estimate scheduled and no decision would be made that day. My mother's caregiver was there and heard the rep agree to that.
Then after all said and done, the caregiver had to help my mother to the bathroom, at which time the rep coerced my 85 year old, hard of hearing, sweet stepfather into giving him a check for $1,000. Told him that if they didn't lock it in today, he'd have to start over and call on the phone (stepdad's worst fear) and also that he - the rep- would lose half his commission if he didn't get a down payment NOW. SLICK AND SLIMY describes this company and their practices. Now I see their product is no better than their morals. How can they still be in business???
We bought an Acorn Stairlift on Craigslist for $1,000, and hired Acorn to pick it up from the seller and deliver to us, the buyer, and install it. The installation charge of $400 included transportation within 30 miles. Our distance was 40 miles so they charged us an additional $250, and would charge us for any additional required parts. In fact what they did was say we needed a rail with a "hinge" to clear the bottom step.
The technician mumbled it would be an additional $950 as he ran past. I asked my mother whether we had contracted to buy a rail. She said no, we got the rail from the seller (without a hinge, but included in the $1,000 purchase price.) Then after installation, the technician said we owed him $950 for the rail with the hinge, as he had "explained." We asked whether the rail we bought was worth anything. He said we could sell it for scrap iron. Unfortunately we signed "paperwork" in our confusion which I'm sure exonerates them legally. Stay away from these con men.
Acorn sells some parts directly, other parts are available only from a service technician. My stairlift is only a few month out of their one year warranty. I am not the user of this lift, so I did not notice the broken plastic arm cover until after the warranty had expired. The cover is held on by two Philips sheet metal screws inserted from the bottom. It appears that when this lift was assembled, one of the screws was screwed in too tight. Over time the screw eventually broke off the bottom of the cover and left a hole, and the cover lifted up from the arm.
Acorn informed me that they do not sell this directly to a consumer, but that it is available only from one of their technicians, likely for less than $20. To have Acorn replace this cover It would cost me $250 for a service call plus the cost for the new part. I could replace the cover myself in less than one minute - remove one screw and insert two screws. This is the kind of company Acorn is. Notwithstanding their expensive advertising (for which you pay indirectly), and their glowing customer endorsements, understand what you are getting into.
Their extravagant pricing and repair policy seems aimed at the most vulnerable of us - those older disabled people on a fixed income. Although these lifts are expensive to buy installed, just try to get anything for your lift when you sell it. Look on the internet - some are available complete for less than $500. I have found that some companies specializing in these types of disability products refuse to sell Acorn Stairlifts. Buyer beware - I suggest you look at other manufacturers products.
The Model 5 boards (Says Bison 80) eat batteries every year. Acorn - with some persuasion sent a technician to supply missing pieces of rail I needed to install. All in, $3500 installed, which was good. 3 years in, the board went out, so I upgraded to the T565 board with Lithium Batteries for $1000 ($250 labor fee flat rate and $750 for the kit.). With the lithium batteries, it runs faster. No major trouble other than the batteries every year for the V5 board (NiCad), which are pretty expensive at $250 for parts. The lithium batteries should last longer, are more powerful and should be good. Battery cost is the same for the lithiums, and it goes MUCH faster with the upgrade kit. Techs are always nice, the home office staff are OK. It's kind of expensive, but with eBay pricing often under $2,000 shipped, it's a lot better than paying $12,000. Sure my out of pocket is now at $4500 for this, but it's worked ok. The seat is VERY uncomfortable, only big gripe.
Two years ago Acorn changed the batteries on my parents' Stairlift £250. Yesterday the stairlift didn't work so they phoned Acorn, £230 call out. They changed the batteries AGAIN and replaced the brushes in the motor. A further £250. Nearly £500. How can they justify that. Buying the batteries and a brand new motor wouldn't cost that. Total time on site 35 minutes. They spent longer sitting outside running the clock up to justify their charges. PLEASE, PLEASE, PLEASE never buy a stairlift from these robbing con merchants and warn EVERYONE that you know.
I just got an Acorn stairlift this month and so far am very happy with both it and their customer service and sales people. The salesperson was very professional, very nice and helpful. He offered discounts for military service right away as well as telling us we could avoid paying tax by getting note from the doctor. No pressure to buy whatsoever. Left written material to look at. When we did decide to buy, the customer service people were great as well. We were able to get it delivered and installed the very next day. The installer came, was also very professional and polite, answered all questions, let us demo it, and told us all about warranties, etc. The stairlift runs smoothly and is comfortable and already my back is hurting less due to not having to walk up and down stairs. I had fallen twice and broken my tailbone and my husband feared we would have to move, but now I can stay in my home. Thanks Acorn. You guys are great.
My parents put in the Acorn Stairlifts about 4 years ago. It is the biggest piece of junk out there. They are built to break. Poor construction and materials. The wire in the arms are 16 to 18 gauge wire and they put no slack in the wire. So as you move the handles back and forth, the wire soon breaks. My brother and I have rewired the arms on both chairs numerous times. And don't ask the company to come out. These chairs are built so you have to buy the service contract to keep them running. Total junk and a unreliable company to boot. They should be closed down for putting such junk on the market. They paid $7500 for 2 chairs because of the stairway. This only the beginning of my conquest to drive them out of business.
Parents were sold a unit that was to cost $3,000 and was to go wrap around the staircase. When person came to install, they told parents that a different model was ordered and that it would cost another $5,000 to install what they had initially ordered. My parents were very upset and fortunately did not agree to this. When asked about getting deposit back, they were told that it would take a few weeks and to call and check if they didn't get it. Acorn should deliver that deposit to them, just as my parents gave them the deposit the day of the sale. Neither the sales person or Manager took accountability, or offered to do something different for my parents. Be aware.
Spent $10,000 on curved installation of Acorn lift. Warranty after 1st year = $795!!! REALLY? EVERY YEAR?? It's always been temperamental from the start - might get uninterrupted ride up, might stop 2-3 times. We had a problem 6 days after warranty expired and you're STUCK. Find ANOTHER COMPANY!
Acorn Stairlifts expert review by Shelley Webb
Acorn Stairlifts has been providing quality products since 1992. The company is based in Orlando, Florida, but has distribution centers around the world.
They offer a large variety of stairlifts: Users can purchase a stairlift meant for indoor or outdoor use and the company can work with both curved and straight stairways.
They offer perched seats: Users who have trouble bending their knees may benefit from the use of a perched seat to transport them from floor to floor.
Outdoor stairlifts are also available: Users can purchase and have stairlifts installed outdoors so that they can enjoy their deck, patio or yard or get out of the house more easily.
They offer rapid installation: Stairlifts can be installed within 24 hours of purchase.
They provide a 12-month guarantee: All products are covered for the first 12 months of use, so if they fail to work or don't meet users' needs, they can be returned. The registration card needs to be returned within the first 30 days in order to qualify.
Best for: people who can’t walk, people with limited mobility, people who have a heart or lung condition, and people who have trouble bending their knees.
Acorn Stairlifts Company Information
- Company Name:
- Acorn Stairlifts
- Year Founded:
- 7335 Lake Ellenor Drive
- Postal Code:
- United States
- (888) 211-1245