Acorn Stairlifts Reviews

Let me start by staying in am disabled and got the Acorn chairlift because I cannot walk much less for up and down stairs. I am single and alone and this chair stopped in the middle of the stairs and stranded me. It would not work at all. There should be some safety feature built in where if the chair senses or encounters issues that it immediately returns to the docking station. But it does not. Since I am disabled and alone I had to call emergency services to help get me off chair. I could have fallen despite the seat belt and been seriously injured or even killed because of the flaw.

In short word: Very very very customer service.. Even I purchased a very expensive (extended) service's plan .. but it's wasted of money because they NEVER respond to fix the lift ... I should call at least 5 time to get respond after 3 to 5 week waiting without lift. Thank you.

They only swivel back into the stairs at the bottom. Makes it dangerous to get in and out of the seat. They lied and sold the incorrect unit. Useless!!! I can't believe that they would take advantage of the elderly and steal their money.

I had an Acorn 130 straight lift installed about 2 years ago. I wish I'd seen this site before purchasing this pos. To summarize my issues; it's noisy, vibrates when moving up and down the track, the parts are very poorly made and now I have an issue where the chair will just stop. I have to move the seat back and forth or lift and lower the foot rest to restart it. Now I know why they want so much for a yearly warranty; $1400 CDN for a year! This is how they make their real money.... And they keep phoning and emailing me to sign up for their "warranty". It's a fairly simple machine that's made poorly and just pushed out the door to unsuspecting seniors and disabled people. Shame on the Acorn company! When it finally fails, I'm going to just replace it with another brand with better reviews.

We had an Acorn stairlift installed for my Father-in-law on August 29, 2024. He was 93 at the time and was in declining physical health, especially regarding mobility on the stairs in his house. In less than one month his health worsened and he ended up in the hospital after a fall. The fall did not cause further injury but was an indicator of his declining overall health. After a few days in the hospital he was discharged to a rehab facility. But he was only there overnight and then back to the hospital. He subsequently passed away while in the hospital due to other health complications.

I purchased the Acorn Stairlift two years ago. I was surprised at how noisy the lift is. They told me that was normal. I have since learned only normal for Acorn. They charge you 350.00 and more a year to get yearly maintenance. Then they schedule you four months out. I explained that the chair was making new odd noises and needed to be serviced. They said sorry four months is as soon as we can get out. I would not recommend this company or product. I have decided to not renew my maintenance agreement and when this chair finally dies to buy a better product from a reputable company that actually stands behind their products.

The curved Acorn stairlift that we have installed has been almost entirely replaced over time as various parts of it broke down. Acorn is expensive and their build quality is crap. Maybe their straight lifts are ok, but this curved one breaks down so often it is worse than useless.

Two weeks after the lift was installed, there was an issue. Service tech would come out and inspect the issue for $400 plus cost of parts if needed. After paying $600 for installation that took about an hour and to offer no warranty at all, I find unacceptable. I would never recommend Acorn to anyone.

Broke down 3 times in a year, and we had to wait for tech service, putting my dad’s safety at risk and severely limiting his mobility. They have been failing to do the one thing they are supposed to do. The Acorn stairlift unit has been more of a liability (and a very expensive inconvenience) than a help!

My parents have had their chair for probably 7 years. Until the past couple of years there was no issue with getting a technician out to service. Lately that hadn’t been the case, but the technicians are good. My issue is with the service contract. Extremely expensive ($800 + a year) but no choice since you get priority if service is needed. I paid the annual renewal in late July effective August 9, 2024. My father passed away September 12. My mother was hospitalized on September 14 and is currently under hospice protocol in an assisted living facility. I called to cancel the service contract today. I was told that cancellation had to occur within 30 days of payment. The contract was at day 82 so no refund could be issued for the unused portion of the service contract. I just think that’s a terrible way to treat your customers. If the need for a stairlift arises in the future, I’ll be certain to look elsewhere. Cannot in good conscience recommend Acorn.