Acorn Stairlifts

I purchased a stairlift for my husband in November 2020. In December of 2021 I was informed that in order to keep the warranty on my chairlift I needed to purchase a yearly maintenance plan in the amount of $795. Initially, I declined, because after paying over $15K for this lift, I felt the plan was way overpriced. However, the salesperson relentlessly, called me two to three times every week. I purchased the plan and was told someone would contact me to schedule an appointment to inspect my stairlift.

I have become disabled and my laundry room is in the basement. I ordered my stair lift 14 months ago. Lots of carbon residue, and very expensive. When they called in Sept. to schedule free maintenance, they really scared me with all the terrible things that can go wrong and how expensive they would be, so I purchased 1 yr for $599.00. They couldn't come to service until 12/15, and I decided to terminate the warranty, expecting a rebate of the 10 months remaining. I was told that had to be done within 30 days of purchase. (It's in the fine print on the back of your brochure.) A supervisor (Jody) called and was very unhelpful and continued to tell me how important the warranty is. Do not buy this product! There has got to be something better out there, but now I'm stuck. The service technician was very nice- give him a raise from my $599!

Had the lift for almost a year. It works well but did have one breakdown that required a repairman. The worst characteristic of the lift is that the alarm that sounds when the electricity goes off can not be turned off. It can be heard throughout the house, and it is like sitting in your car with the horn alarm blowing with no way to turn it off. Everyone loses power, sometimes for hours or days, and the alarm continues. When asked why and how to fix it I was told by company representatives that it is a safety feature, which is pure **. The company's engineering remedy that I was instructed to do is to put pillows over the sound, which does not help. Unless you are deaf I would not recommend this lift.

My stairlift has not been working for 3 months called Acorn 4 times they were very nice and told me it’s very hard to get a tech out to Washington State. They said they would put an order in for a tech to get in contact with me. A tech did call me and did come out but I was out of town. I have never heard back from them. This company is unreliable when it comes to service. I would never recommend this company. I have Parkinson’s and several fractured my back which I am having back surgery soon.

When I call for service they tell you they are having heavy volume of calls and put you on hold. After maybe 10 or 15 minutes they tell you to leave a phone # and they will get back to you asap. My complaint is that I should have been given that option from hello. Why did I have to wait 15 minutes to get that option.

The bottom rail of the stairlift covers a heater vent. I contacted the company and the only options were for me to pay them to fix their mistake. Now that heater does not work because it overheats. I'm contacting our state offices that approved this installation.

Purchased straight chairlift in Dec 2020. Purchased annual maintenance contract (ASA1* Straight-ASA1SST) for $250 in Dec 2021. Attempted to schedule appointment in Feb 2022 which was cancelled, rescheduled in April 2022 which was cancelled and rescheduled in June 2022 and rescheduled on Aug 22, 2022. In meantime chairlift has begun to make squeaking and grinding noise during operation. Customer Service has been difficult to get on phone and once informed of problem has been very unhelpful. Not exactly the service we were promised.

I've had the stairlift lift since 2012. I've not had many problems. However, when I have had issues, the techs have resolved them. My problem is not with the lift itself but with customer service. Although I have an annual contract, it is so difficult to set up a service appt unless the annual contract is about to expire. The agent I spoke to today was rude and condescending. I asked to speak with someone else, and got a tongue lashing from the agent before he transferred me. He clearly did not want to send someone out to help with the problem I was having. This happened to be the exact same problem I had with the stairlift 8 months ago when it was serviced. They made it seem the problem was not really a problem.

Short and sweet, when I objected to one of their managers, Erick who works at the customer service dept. due his poor and disrespectful behavior, I said I’ll report you guys to Consumer Affairs, his response: “I’ve heard this thousands of times!" That is how many dissatisfied customers they have. I am throwing this piece of trash which I paid close to 4k out and buy a new one from another company, There are much better companies, don’t waste your money on these people

We purchased and had the stairlift installed last February 2021. My husband has heart disease and Parkinsons. It was difficult for him to navigate the stairs because of the heart disease, however, the Parkinsons made the stairs impossible. The salesman came to the house; we discussed the chair and its benefits, and based on his presentation we purchased the chair. Two days later a technician came and installed the chairlift. We were very happy with both of these gentlemen and we were very happy with the chair. Our experience with the chairlift, the initial the salesperson and the installer was great! Based on our experience with both gentlemen we would recommend the chair; The chair works perfectly.