Acorn Stairlifts Reviews

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About Acorn Stairlifts

Acorn Stairlifts produces stairlifts for use in residential homes. The company designs indoor and outdoor stairlifts with features such as safety sensors and swivel seats. Since its founding in 1992, Acorn Stairlifts has aimed to emphasize improving home mobility and accessibility for individuals with limited mobility.

Pros
  • Professional installation service
  • Improves mobility and accessibility
Cons
  • High maintenance and service costs
  • Frequent product malfunctions

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Acorn Stairlifts Reviews

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    How do I know I can trust these reviews about Acorn Stairlifts?
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    Page 1 Reviews 0 - 10
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    MaintenanceStaffWarranty

    Reviewed May 20, 2025

    Beware of misleading practices. When I spoke with the sales representative, I was clearly told the product came with a lifetime warranty, and I explicitly asked whether any maintenance plans were required to maintain it. The rep assured me they were not. However, a year later, the company is now claiming that the lifetime warranty is void unless I purchase their expensive maintenance plans. They insist this condition was stated in the agreement, but it was never disclosed to me during the sales process. This experience has left me feeling misled and taken advantage of. In my opinion, the company's practices are deceptive and dishonest. I wish I can give zero stars.

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    Customer Service

    Reviewed May 9, 2025

    Prepare yourself for a long wait for problems. This company only care about them. They will sell you something mislead you and take your money and not give it back. Call on phone no answer. Product seems good but the service better hope you don't need. Make sure before you buy from them it's what you need cause you won't get your money back or good service.

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      Installation & Setup

      Reviewed May 1, 2025

      My wife's mobility had been decreasing significantly and in March 2024, I ordered and had installed in our main house, a stairlift to cover from the basement to the first floor to the second floor. Then in June, because we liked the freedom it gave my wife, we ordered a 2 floor one for my cottage and it was installed. Unfortunately, my wife died November 30, 2024. For the stairlift that covers three floors, I can park the chair at the top and out of the way. For the one that covers two floors, I can only park it at the top or the bottom of the stair lift. I phoned the service about getting the chair removed and the cost was said the be 750$. I declined. I suspect if the service man came, he would have it off in less than 30 minutes. I will look for a freelance person to do this work.

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      Reviewed April 22, 2025

      Read your contract!! We were charged a 25% restocking fee for a stairlift that did not fit at all, which was supposed to be $1200 for their measuring mistakes, but I stopped payment on the check for the total amount and lost the $400 deposit that we paid. There should be no charge if your product does not work.

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      Customer Service

      Reviewed April 11, 2025

      Awful customer service. Dad had one installed and 17 days old used 3 times before he passed away. No return or even buyback. They said 3 day return. Tells me there just in it for money. Then wanted 300 to remove it from stairs for us. Wow pretty shifty if you ask me. Never would recommend this company.

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      Customer ServicePrice

      Reviewed Feb. 17, 2025

      Let me start by staying in am disabled and got the Acorn chairlift because I cannot walk much less for up and down stairs. I am single and alone and this chair stopped in the middle of the stairs and stranded me. It would not work at all. There should be some safety feature built in where if the chair senses or encounters issues that it immediately returns to the docking station. But it does not. Since I am disabled and alone I had to call emergency services to help get me off chair. I could have fallen despite the seat belt and been seriously injured or even killed because of the flaw.

      When I called customer service and told them I thought it was the battery they agreed and went on to inform me they normally on last 1-2 years. We got this in 2021 and it's now 2025. They were out in August for other mechanical issues that caused the stairlift to be unable to be used for 4 days because something went out on the chair. Despite knowing battery life they didn't bother about replacing in August which would have prevented this issue. They simply don't care.

      When we called them even though we pay a ton extra for their "gold star policy" (which is joke and just a excuse to charge you more) they told us someone would reach at by the end of Monday evening! WHAT?!?! This happened Saturday and you won't even call someone until Monday evening?!?! Can't be bothered to come out until till sometime when they feel like it on Tuesday!!! So I am stranded and confined to one level of my house until they decided they can bother to send someone out?!?! HORRIBLE SERVICE! Please look into other companies before using ACORN as they take your money and leave you stranded all without the slightest care! Do not use this company as they are unreliable and overly expensive charging you for services they only complete when they want to!

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      Customer ServicePrice

      Reviewed Feb. 10, 2025

      In short word: Very very very customer service.. Even I purchased a very expensive (extended) service's plan .. but it's wasted of money because they NEVER respond to fix the lift ... I should call at least 5 time to get respond after 3 to 5 week waiting without lift. Thank you.

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      Reviewed Jan. 29, 2025

      They only swivel back into the stairs at the bottom. Makes it dangerous to get in and out of the seat. They lied and sold the incorrect unit. Useless!!! I can't believe that they would take advantage of the elderly and steal their money.

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      Warranty

      Reviewed Jan. 22, 2025

      I had an Acorn 130 straight lift installed about 2 years ago. I wish I'd seen this site before purchasing this pos. To summarize my issues; it's noisy, vibrates when moving up and down the track, the parts are very poorly made and now I have an issue where the chair will just stop. I have to move the seat back and forth or lift and lower the foot rest to restart it. Now I know why they want so much for a yearly warranty; $1400 CDN for a year! This is how they make their real money.... And they keep phoning and emailing me to sign up for their "warranty". It's a fairly simple machine that's made poorly and just pushed out the door to unsuspecting seniors and disabled people. Shame on the Acorn company! When it finally fails, I'm going to just replace it with another brand with better reviews.

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      Installation & Setup

      Reviewed Jan. 5, 2025

      We had an Acorn stairlift installed for my Father-in-law on August 29, 2024. He was 93 at the time and was in declining physical health, especially regarding mobility on the stairs in his house. In less than one month his health worsened and he ended up in the hospital after a fall. The fall did not cause further injury but was an indicator of his declining overall health. After a few days in the hospital he was discharged to a rehab facility. But he was only there overnight and then back to the hospital. He subsequently passed away while in the hospital due to other health complications.

      The stair lift is practically new, having only been used less than one month total. Acorn will not buy back the unit and they wanted $300 just to uninstall it. Don't do business with Acorn. Find another stairlift company that will buy back the unit if it becomes necessary, as in this instance. Several of Acorn's competitors offer buyback programs. Avoid Acorn or you will probably regret it!! $6495 for the stair lift and good luck if you don't need it soon after it's installed due to a death. Unacceptable!!!

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        Acorn Stairlifts author review by Risa Kerslake

        Acorn Stairlifts has been providing quality products since 1992. The company is based in Orlando, Florida, but has distribution centers around the world.

        • They offer a large variety of stairlifts: Users can purchase a stairlift meant for indoor or outdoor use and the company can work with both curved and straight stairways.

        • They offer perched seats: Users who have trouble bending their knees may benefit from the use of a perched seat to transport them from floor to floor.

        • Outdoor stairlifts are also available: Users can purchase and have stairlifts installed outdoors so that they can enjoy their deck, patio or yard or get out of the house more easily.

        • They offer rapid installation: Stairlifts can be installed within 24 hours of purchase.

        • They provide a 12-month guarantee: All products are covered for the first 12 months of use, so if they fail to work or don't meet users' needs, they can be returned. The registration card needs to be returned within the first 30 days in order to qualify.

        by Risa Kerslake Contributing Writer

        Risa Kerslake is a registered nurse turned freelance writer who writes extensively on health, health care technology, parenting and education. Her work has appeared in such publications as Discover, Women's World, U.S. News & World Report, Healthline and Parents. She lives in the Midwest with her husband and three children, is a crochet enthusiast and won't ever turn down a coffee date.

        Acorn Stairlifts Company Information

        Company Name:
        Acorn Stairlifts
        Year Founded:
        1992
        Address:
        7335 Lake Ellenor Drive
        City:
        Orlando
        State/Province:
        FL
        Postal Code:
        32809
        Country:
        United States
        Website:
        www.acornstairlifts.com