Acorn Stairlifts Reviews

John, the service technician, arrived on time. He set up his equipment, then cleaned & serviced the unit. We discussed battery replacement & usage techniques for the remotes during service. Found no problems with unit. After discussing our normal usage of the unit (transporting clothes up & down to the basement), he reminded us of the unit's weight limit. Overall, was very pleased with the technician & his service.

When we couldn’t get our stairlift to move either direction nor would it work with our remote control, I was afraid I would need a new system. I called Acorn and they assured me they would mark us down as a priority. 4 days later, Johany came and got straight to work. Now our stairlift works like a new machine. Acorn’s techs are wonderful hard working people! I would go with Acorn every time!

The technician, Darrell **, scheduled for my repair arrived as expected after making a courtesy call as well when he was heading my way. He arrived on time and went right to work. He was a very kind and pleasant person. Acorn should know that he represents their company very well. Darrell worked diligently and was able to get us up and operating. He shared some brief education as a reminder to me for helpful care during operation. I feel very satisfied with the service we received. Thank you Darrell and Acorn Stairlifts.

John fixed our stairlift a week ago (7/20/2026). It was acting funny less than 72 hours later and finally stopped working halfway down the stairs at 7:30 pm on Friday (7/24/2026). Customer Service was not helpful! They would not guarantee a service call until Monday (7/27/2026) between Noon and 5:00 pm. $700.00 Annual "Premier Service" should include 24/7 in-home calls. We need this to go downstairs to our bedroom! I'm recovering from knee surgery and my wife is mobility impaired. I had what turned out to be John's personal cell phone from the previous service call. He answered at after 8:00 pm on a Friday. We got the lift back to the top with the remote. I couldn't sit in the chair and get the lift to work.

Johnny ** arrived on time and walked me through everything he was doing with the stair lift. He did a great job looking over the machine and cleaning what needed to be cleaned. He was very courteous and took his time answering all of my questions and addressing any concerns I had. Johnny was very helpful and very knowledgeable and that’s what a customer needs when it comes to this type of equipment. Needless to say I was very impressed with his work performance.

Very professional and good with information. Thanks Johnny.

My family had a wonderful experience with Acorn. The process, pre-installation was communicated very well and was extremely organized. Chad installed the chair lift in my grandparents home, and we could not have asked for a better installer! He was kind, efficient, and very helpful. He even befriended our pup! I highly recommend this company to anyone searching!

Chad was very efficient. He worked very hard for 3 hours straight. He explained things as he was working which I didn’t understand and it was very helpful. He stayed on the job and didn’t move. I only have praise for him.

John was a great service tech! Friendly and professional! John answered all my questions! Please send John back for my next annual inspection!!

Chad was timely, quick, friendly, and worked with our scheduling.

John was very professional and also friendly and he was on time. He was very thorough with his work and did a wonderful job. He was very informative and showed me again how to correctly use the lift. Very appreciated and he did a great job. Thank you. Thank you.

On time, knowledgeable, friendly, and felt safe. Thanks, Johnny.

John was very good at repairing my stairlift. There was multiple things wrong but he ended up fixing all of them. He was very professional and did a great job.

Technician very knowledgeable, made all repairs in a timely manner, very helpful in explaining everything that had to be done. He did not leave any mess; very satisfied with end result.

Chad was absolutely fantastic. He was polite, courteous, knowledgeable, very efficient and he didn't waste any time. He was also very clean. His truck is very clean and in order and we appreciate his phone call prior to when he was arriving.

We appreciate you Johnny. You was very helpful and informative. The lift has been great!!

Awesome. Johnny was great. Very professional and kind.

John did a very good job at servicing my stairlift. He was very professional and answered all the questions I had. He Comes highly recommended.

Thomas did a fantastic job, we are very satisfied with him. He was very impressed with him. Explained how to use the lift. THANKS.

Excellent service. Kind. Would Johnny to come back. Thank you.

The service technician John, was very professional, and he did a very thorough job at checking out the stair lift. I am very satisfied with his work.

Chad was very sociable and professional. He did what he was called to do and I’m very satisfied. Job well done.

Chad was wonderful, nice, kind, polite, and professional. He did a great job and he was here on time when he said he’d be and greeted us with a smile on his face!

Jon was very professional with his work. He answered all our questions we had. He was very thorough and polite.

Chad was polite and he got everything done that needed to be done to the lift. He was very professional and meticulous.

Chad was very excellent and knowledgeable about the product. Great guy.

Chad was wonderful. The problem was solved. I'd love to have him back.

Since I purchased Acorn lift very happy and satisfied. I have annual service contract and when I called for service there their technician are well knowledgeable and good service providers.

The Acorn Stairlift representative Johnny was punctual and called ahead to let me know he was on his way. He was very polite, professional, and addressed all of my questions and concerns. When he didn’t know an answer, he directed me to the right person. Great experience!

The technician had very good listening and communication skills. Technician accepted our feedback and suggestions to help problem solve.

Our tech was excellent. If Acorn had acted when we first notified them, the battery would not have died and we would not have had to pay $321.00 for a new battery.

Poor customer service. The company advertises your will have priority service if you pay 695 for 3 star service plan. They are unable to send technician out for 5 days. My mother is 87 and had to crawl up steps on hands and knees when lift malfunctioned mid way up steps. 5 days is unacceptable! Jason, the supervisor was no help. Don't advertise priority if you don't have adequate staffing of service people. CHOOSE A DIFFERENT CO.

Johnny arrived within the expected time window and completed the required service. He was very knowledgeable, friendly, and professional.

I'd give Chad a 5 star rating. He's a good egg! Good observation!

Excellent service, great technician. We appreciate you, Johnny.

Professional. Friendly and very informative. Thanks Johnny.

Chad is a great worker and he did a great job. Very friendly.

John did a wonderful job at our annual service checkup. He was very professional, and he answered all my questions about the lift. He even informed me about some safety mechanisms on the lift that I was not aware of. He was very thorough in his work and did a great job. Thank you.

Service tech was very personable and efficient. He was here within the time frame we were quoted. John answered our questions and knew his product.

Our repairperson was very friendly, professional and knowledgeable. The issue with our chair required a part to be ordered and another repair visit. He Did Not leave us non-operational while waiting on part to arrive, we are able to use our remotes to operate the chair. His attention to our needs was very appreciated.