Acorn Stairlifts

I bought two outdoor stair lifts for a beach home 9 months ago. Each time I come back to the house there are issues. This time a service person came out, fixed nothing and actually made it worse. Neither now worked. Two days later they sent out Alex. He was great. He found the problems with both of them. He also fixed the problems caused by the first service guy. He cares about his work and fixes things right. I now see a lot of bad reviews for Acorn service but if you live in SE Gulf area, ask for Alex to come fix your stairs. The stairs are well made, they just need to be installed and used correctly and when something is wrong, get Alex.

Lots of money. Machine works but with 16 stairs, rail installed in sections. Had Acorn return and they could not fix and stated that it would always be bumpy and jerky because of joining rails. Really irritating.

Be aware that on the 130 Straight Stairlift, it doesn't have the Standard Park function where the footrest is level with the top step, where both feet are level with the landing. You have to use your feet to push yourself around to a 90 degree angle to step off the chair onto the landing. This can be a problem if you have foot or leg problems. The curved stair lift apparently has this function. Otherwise I was very pleased with the chair and its installation.

There were two things that impressed me about my experience with the Acorn salesperson. Firstly, she was very well trained, and technically knew her product from top to bottom. I could ascertain this due to my past experience. She also believed in the product she was selling whole heartedly. Michaela **, recognized immediately that my wife Nancy was physically in a bad way (three major knee surgeries, and living on our second floor). I closely observed her as she took measurements and other requirements to see if we could accommodate a stairlift in our 1937 built home. Lastly, after a successful outcome, we talked. Most salespeople are usually anxious to complete their sale and move on. Michaela not only took the time to answer all our questions, but also get to know each other on a personal basis. It was a lovely experience. The product itself was installed quickly and is operating far above our expectations.

The Acorn Stairlift has made a real difference in our lives, especially my husband's life. He is now able to mobilize down the stairs in the garage to his vehicle without the worry of a fall. Because of this, he now leaves the house more often and can really enjoy life again and not feel so confined to our home. I can see the difference in his disposition and outlook on life. This is all because of his Acorn Stairlift. There is not a day that goes by that he does not express how thankful he is and how much better he feels! He exclaims that it is one of the best purchases we have ever made! Thank you, Acorn Stairlift!!!

Stair lift for my 104 year old WW2 vet father. The salesperson came out gave us a quote. He saw that our father was a vet and gave us a "discount". We found later the VA would of paid for it. Acorn knows that the VA would of paid for the lift. He just wanted his commission. He tried to pressure us into outside. Left. Thank goodness we didn't bite, because the VA is having it installed.

For the initial 10 months the chair operated well. However, once problems start, they seem to never end. The most recent trouble- the chair goes up and down the steps on its own. Because seniors depend on this 11,000.00 lift to navigate the house, it is a nightmare and totally unreliable.

We purchased a BROOKS STAIRLIFT in 2012. Acorn makes this stairlift. This year 2019 the stairlift stopped working. Our manuals have Acorn's number listed for technical support. When we called them we got a terrible runaround. "How do we know you purchased it new?" They emailed me a form to fill out, I needed to take pictures and measurements to make sure it was installed right. It ran for 7 years with no problems, no service calls. I wasn't looking for a warranty. Just a service call. After 7 years I realized we had the original battery in the stairlift. I got a company in Albany to service it, they changed the battery and did a service maintenance, oiled rail, etc. They came a day after I called them. I will never use Acorn again. I did purchase an Acorn Stairlift in Florida in February 2019 and was told that this is the way this company operates. I will tell all my old friends to stay away from Acorn if they need a stairlift. Patricia **

We had Acorn put in a lift several years ago and were satisfied. We had contacted them and had a salesman come out a few weeks ago. We were having 2 stairlifts installed both with 90 degree turns. We gave them a $2000.00 deposit and were contacted Wednesday that the install would be Thursday 7-25-19 and the check for the balance was to be $20,983.00. When the salesman was here a door at the top of the stairs leading to the basement needed to be expanded from the 26 inches to 30. We had a contractor come and open it up to 32 inches. When they called Wednesday to give us the total they also wanted proof the door had been expanded. I informed the caller it was completed to 32 inches and was told we had to take a picture with a tape measure and text it to prove the door had been fixed. Really?

I would have given no stars if that was an option. My dad is 93 years old and can not make the stairs any longer. We pay a yearly service fee for Acorn which allows the chair to be serviced and be able to get service appointments quicker. However, this is not the truth. We had our chair serviced and was told everything was fine but two weeks later, July 4th, the chair wasn't working perfectly. The technician came out that Friday to fix the "computer board" but the chair was making noises that it wasn't making before the service call.