Acorn Stairlifts Reviews

I purchased the Acorn Stairlift two years ago. I was surprised at how noisy the lift is. They told me that was normal. I have since learned only normal for Acorn. They charge you 350.00 and more a year to get yearly maintenance. Then they schedule you four months out. I explained that the chair was making new odd noises and needed to be serviced. They said sorry four months is as soon as we can get out. I would not recommend this company or product. I have decided to not renew my maintenance agreement and when this chair finally dies to buy a better product from a reputable company that actually stands behind their products.

The curved Acorn stairlift that we have installed has been almost entirely replaced over time as various parts of it broke down. Acorn is expensive and their build quality is crap. Maybe their straight lifts are ok, but this curved one breaks down so often it is worse than useless.

Two weeks after the lift was installed, there was an issue. Service tech would come out and inspect the issue for $400 plus cost of parts if needed. After paying $600 for installation that took about an hour and to offer no warranty at all, I find unacceptable. I would never recommend Acorn to anyone.

Broke down 3 times in a year, and we had to wait for tech service, putting my dad’s safety at risk and severely limiting his mobility. They have been failing to do the one thing they are supposed to do. The Acorn stairlift unit has been more of a liability (and a very expensive inconvenience) than a help!

My parents have had their chair for probably 7 years. Until the past couple of years there was no issue with getting a technician out to service. Lately that hadn’t been the case, but the technicians are good. My issue is with the service contract. Extremely expensive ($800 + a year) but no choice since you get priority if service is needed. I paid the annual renewal in late July effective August 9, 2024. My father passed away September 12. My mother was hospitalized on September 14 and is currently under hospice protocol in an assisted living facility. I called to cancel the service contract today. I was told that cancellation had to occur within 30 days of payment. The contract was at day 82 so no refund could be issued for the unused portion of the service contract. I just think that’s a terrible way to treat your customers. If the need for a stairlift arises in the future, I’ll be certain to look elsewhere. Cannot in good conscience recommend Acorn.

A stairlift was purchased for my mom April 2024. We experienced a power outage in Hurricane Helene. Battery died after 4 days. We called the rep who assured us it was covered (lifetime coverage on batteries he said).. However when the rep came, he charged us $80 for a new battery and it had only been 6 months after installation. So, I cannot recommend this company to anyone. Taking advantage of the elderly is shameful!

This company is the worst! Wildly inefficient and outrageously expensive!!!! Customer service sends repair techs without parts needed, not once but twice. Chair breaks down all the time, repairs take forever and getting someone to answer the phone is just about impossible and when you do they lie just to get you off the phone. Don’t waste your hard earned money on this crappy company!!

Their after sales is horrible!! I am on a contract and every year when it comes to the annual service I have to keep calling. Very pleasant customer service personnel but no technician calls for many months. I have to keep calling!

Customer service is non-existent for scheduling service visits and probably for anything else. In the past they never answered the phone. Currently you are subjected to two recorded sales pitches for other unrelated products and you still cannot talk to anyone. I have also requested service visits through the Acorn Club and any message you send will never be read. You are required to pay for the annual service contract if you want to have the recommended yearly service. They are quick to bill and collect the fee for the service contract but you can forget about getting a service visit scheduled. Do not do business with this company. Look for a local company in your area that will stand behind their products and actually care about your business.

Would NOT recommend this company. The sales rep never told me there would be a track sticking out a foot into my hallway. I now have a huge trip hazard for anyone entering my home. I bought a chair for someone with mobility issues and this was the answer? My mother was here when the chair was installed and signed off not ever seeing the chair, she was outside. The sales rep refused to return calls and the company itself said they would remove the chair but not refund my money!! Choose anyone else! Horrible customer service, they only care about sales and commissions. Now I'm stuck with a huge eyesore and an unsafe hallway.

I just purchased mine 2 years old and removed it from a home. 130 T70. So far so good. Paid $350 for a 13 step one. Hopefully, I got a good one!! I haven’t experienced any problems that have been mentioned in other reviews!

Where to start? First, I'd urge you to look elsewhere if you want to deal with a company that's honest, at least that was my experience. Here's the story of my experience with these people. Spencer was the salesperson. In my view, he overpromised and Acorn underdelivered. First thing, the chair travels too slowly. At my house, it takes the chair 99 seconds to go from stopped at the bottom of the stairway up one story. I asked if they could speed it up? "NO!" said Sam. It's obvious to me they can, but won't. Second, I asked Spencer how much weight the footrest could hold? Spencer did not know so he called the factory. He called using his cell phone and had it on hands free so I heard the conversation. The factory person said "180 pounds". Later, after the installer had it the chair installed, I told him what Spencer said about the footrest. Sam, the installer said "No, it might hold 50 pounds". So either someone lied or is uninformed.

We have 2 Acorn Stairlifts for our mother. When the first 12 months was about to end, Acorn had a very obnoxious and crude representative call me wanting us to give them more money to service them, in other words, Acorn is saying either give us more money or good bye and Good Luck. We don't need these kinds of scare tactics and found this to be very unprofessional. It's borderline extortion. I wish I had read all these reviews before purchasing the stairlifts from Acorn.

We have personally experienced every problem previous customers have regaled. No need to repeat. BEWARE! This company has a pathetic lack of technicians available to address all the problems associated with the Acorn chairlift. This is medical equipment. Isolating handicapped people because of a non functioning chairlift is inexcusable. We’ve been given a three to four week waiting time for a repairman to come! That is inexcusable. Word to the wise. Check on reviews in Consumer Repairs when googling Acorn Chair reviews. Then RUN!

Stay away from this company, after sales maintenance is practically unavailable because nobody answers the phone, nobody will call back after leaving numerous messages, even with paid annual maintenance program, trying to get service is worse than having your teeth pulled.

Purchased stairlift in 2019. We pay $895 per year for ‘3 star’ warranty. Frequent issues to say the least. Website says we get service within 24 hours. NOT TRUE. First - they do not answer the phone 24 hours a day, and sometimes never call back. SECOND, Schedulers work M-F during business hours. If your lift leaves you between floors at 5:01 PM Friday, get comfy because they will not even look at availability until Monday. If you are absolutely depending on a stairlift for access to bed or bathroom, don’t buy an Acorn. If you are someone who wants one only for convenience, and actually have the ability to walk, then I guess it might do. PLEASE NOTE: Most of our local Acorn technicians are wonderful and provide superior service. Unfortunately, the company they work for does not! Ignore the wonderful customer reviews on the Acorn website; notice they do not have an option to ADD a review. Acorn takes advantage of people with disabilities.

I need to immediately purchase a chair stairlift for my recently disabled husband who can no longer climb the 12 stairs to the second floor of our 2-story house. I had a couple of sales reps from different chairlift companies come to the house this week to review the stairs and provide a quote. The Acorn sales person was very nice and polite. However, much of the information he provided were undocumented, oral representations as to the high quality of the Acorn stairlift product, cost of the extended warranty ($40/month), represented lack of any problems with the equipment or any purchasers complaints with the Acorn stairlift etc. When I said I had to think about it and check them out, I got a one day offer of a $500 discount which I declined.

I'm angry. I've been with them over 7 years. Every time I call for service, they won't schedule the visit. You have to wait for them to call you back. This time, I've called 4 times in the last 3 weeks and I'm still waiting for the return call to schedule. Then, it will take another week or two. This happens EVERY time. I pay $800 per year for the service contract. Once, I waited THREE MONTHS for them to arrive. Unacceptable!

We have 2 of these in 2 locations for over 5 years and both have similar problems, mainly battery, or sensors- stopping in mid run. Customer after service is terrible, phone hours are very limited- no after 5 calls, no weekend call. house call service is only Monday to Friday(4 hour arrival window) sometimes leave a message but no call back. The only thing good is the actual technicians that come out- very friendly seem to know what they are doing- but have been a few times we have to call for a revist soon after.Really could take a week to get a technician in. The machines themselves seem to have design or program flaws that could be improved upon. Never fails to a breakdown a few times a year so I guess that's why they push the warranty sales ($1500 to $1700/year).

I had very good experience with having an Acorn stair lift installed on the stairs in my house. They told me that they will do a service check after a year without cost. I called 3 weeks back to schedule the service. The service rep told me that since this is a normal check and not a repair call, the service will be scheduled when a serviceman is in the area. She said that it may thus be 1-2 weeks before the service is done. It has since then been almost a month. When I called last week to ask, they would still not tell me when the service would be scheduled. Instead, the agent tried to sell me annual maintenance contract for $675 per year. When I asked to speak with a supervisor, I was told that I will get a call back. Five days since then, no one has called. I find this appalling. It is apparent that ACORN has very poor maintenance service.

This is the formal complaint I filed against Acorn Stairlift with the Better Business Bureau regarding its failure to provide timely service for my 93-year-old mother's stairlift in Sioux Falls, SD. My mother has been relying on this stairlift for years, and when we recently had new floors installed, two of the supports had to be unscrewed. We promptly contacted Acorn to request assistance in re-attaching the lift supports on January 15, 2024. However, despite numerous calls and assurances, we have yet to receive any satisfactory resolution.

We have had this stairlift for just over a year. We have had three service calls on the unit as it was stalling mid way. Now the unit is completely dead. We also purchased an enhanced warranty which we just discovered is useless. The prior service call counted against this warranty, even though it was the same problem that was never properly repaired during the two prior visits. Our charge will be 250 plus parts. This chair has left me now without access to my bedroom, shower and office. Additionally, we called yesterday and were told someone would call today. No one did. Our second call tonight indicated that no ticket was originated at all. Now I’ll have at least two additional days of no shower, no bed. Stay away from this company. Their products are unreliable and their lack of customer service is appalling.

I have 2 stairlifts, both installed Sept 2021 and both have needed service, the first time the maintenance was scheduled I waited all day for the serviceman, he never arrived, I called and was told the man in our area had just quit that morning, they would have someone come the following week. They came and fixed the problem. This past January I placed a call to have maintenance done on them as they keep stalling, making loud screeching noises and the seat doesn’t go down right on one of them. Appointment was for today between 8am-1pm. I called at 1:05pm because no one had come or contacted me to say they were running late, I got the same exact answer, the man in my area quit, the other guy was out on injury so they only have 1 person to cover the State!!! Are you serious??

Warning: DO NOT PURCHASE an Acorn Stairlift. My wife is disabled with ALS and cannot get up and down the stairs. Approximately one year ago we purchase an Acorn Stairlift and paid over $10,000. Was assured of great and timely service. I now have had to make three service calls. The first two were scheduled then canceled and rescheduled for a week later. The last service call my wife was trapped upstairs for 3 days and the company attempted to reschedule. Nothing but excuses from Acorn. Now we have another issue and was told this morning they would have to get back to me because their computers were down. My wife is once again trapped upstairs for I don't know how long. I'm about to write off this $10,000 and have this stairlift removed and replaced. Cannot take the awful and disgusting poor service and excuses. Hilariously, they keep contacting me to pay for an extended service for their poor service.

I am giving the product one Star, Zero for Company service under their warranty. We bought the stairlift in May 22,2022, filed a complaint to BBB October 11, 2023. Complaint to BBB is more detailed and has replies from the Company. Now I would like to warn potential buyer. Acorn installed the product without problems, except one. The stairlift operates on the power from batteries and they have to be recharged from the charging places. The seat (with the charging contact) has to make contact with the special place on railing while the chair is not moving. Ours did not make that contact. Chair spots were missing charging spots on the railing. (Only 1 cm difference.) We lost the batteries twice before we figured the problem. Without this adjustment the chair lift will not operate and we will lose depleted batteries again.

My stairlift stalls multiple times and needs parts. Company sent out service tech three times without the required parts. Over two months have passed. Company rep claims it takes time to get parts from England. I've paid $795 for a one-year service contract which they are not honoring.

They use high pressure sales to get you to buy. Act now and save maybe 200.00. They push and push for a sale. Tell you that you have great warranty. Get you to install ASAP. Then send you mail saying that if you want warranty, it's going to cost you from 800 to 1600. Warranty on their web site says 1 year, but they mail you information saying it's going to cost you for the one year... 800.00. They are very misleading in the information that they provide. The customer service... Well it doesn't really exist as it's very deplorable. Get told by many people.... Yes absolutely, only to find out, it's a lie and no they won't or don't. This is one company I have no issues giving them a horrible review after the horrible service and experience we went thru dealing with them. I regret buying a lift from them now and wish we gone with one of their competitor's. Would NEVER recommend them to anyone.

The company advertises itself as the world's best stairlifts, but their customer service leaves much to be desired and I would not recommend them to anyone who depends on assistance to go up or down stairs. Excellent sales and installation. But... They have clearly not invested in customer breakdown support. Our stairlift from the ground floor to our upstairs bedroom shut down halfway up the staircase on the Tuesday before Thanksgiving. Customer support advised me that the earliest they could get a tech to our house was one week later! This has happened before. Do not schedule breakdowns near the end of the week or near holidays.

Our stairlift was installed in April. We've had issues since May. The lift has places that almost send us flying, it stalls while in use, it makes loud noises and squeaks all the way up and down the length of the rail. It has steadily gotten worse. We paid just under $4000.00 and fully expected to get years and years of use out of it. Both phone numbers we have are not even ringing any more. I sent an email asking for help and I actually got a call back asking me "what do you want". I told him and I immediately got sent to customer service but I just got dead air. I called the number that the guy called from. (Gotta love caller ID!) But no answer. So how is one supposed to get service?? I see MANY other reviewers with the same issues. I guess I should have looked at the reviews before buying the stairlift.

We have owned a stairlift for 7 months. We were not given a "Crank" to manually move chair if it stopped. We were given a 24-hour repair appointment. Upon calling in 24 hrs...still no service. "They Can't promise that time" Even though customer service initially booked that time. A 100% Disabled Veteran is stuck on the second floor for "8 days" Very hazardous. The fire department will required to be called to get him to the first floor. This is ridiculous. I paid "Cash" for this chair and it only worked for 7 months.