Acorn Stairlifts Reviews

Beware of misleading practices. When I spoke with the sales representative, I was clearly told the product came with a lifetime warranty, and I explicitly asked whether any maintenance plans were required to maintain it. The rep assured me they were not. However, a year later, the company is now claiming that the lifetime warranty is void unless I purchase their expensive maintenance plans. They insist this condition was stated in the agreement, but it was never disclosed to me during the sales process. This experience has left me feeling misled and taken advantage of. In my opinion, the company's practices are deceptive and dishonest. I wish I can give zero stars.

Prepare yourself for a long wait for problems. This company only care about them. They will sell you something mislead you and take your money and not give it back. Call on phone no answer. Product seems good but the service better hope you don't need. Make sure before you buy from them it's what you need cause you won't get your money back or good service.

My wife's mobility had been decreasing significantly and in March 2024, I ordered and had installed in our main house, a stairlift to cover from the basement to the first floor to the second floor. Then in June, because we liked the freedom it gave my wife, we ordered a 2 floor one for my cottage and it was installed. Unfortunately, my wife died November 30, 2024. For the stairlift that covers three floors, I can park the chair at the top and out of the way. For the one that covers two floors, I can only park it at the top or the bottom of the stair lift. I phoned the service about getting the chair removed and the cost was said the be 750$. I declined. I suspect if the service man came, he would have it off in less than 30 minutes. I will look for a freelance person to do this work.

Read your contract!! We were charged a 25% restocking fee for a stairlift that did not fit at all, which was supposed to be $1200 for their measuring mistakes, but I stopped payment on the check for the total amount and lost the $400 deposit that we paid. There should be no charge if your product does not work.

Awful customer service. Dad had one installed and 17 days old used 3 times before he passed away. No return or even buyback. They said 3 day return. Tells me there just in it for money. Then wanted 300 to remove it from stairs for us. Wow pretty shifty if you ask me. Never would recommend this company.

Let me start by staying in am disabled and got the Acorn chairlift because I cannot walk much less for up and down stairs. I am single and alone and this chair stopped in the middle of the stairs and stranded me. It would not work at all. There should be some safety feature built in where if the chair senses or encounters issues that it immediately returns to the docking station. But it does not. Since I am disabled and alone I had to call emergency services to help get me off chair. I could have fallen despite the seat belt and been seriously injured or even killed because of the flaw.

In short word: Very very very customer service.. Even I purchased a very expensive (extended) service's plan .. but it's wasted of money because they NEVER respond to fix the lift ... I should call at least 5 time to get respond after 3 to 5 week waiting without lift. Thank you.

They only swivel back into the stairs at the bottom. Makes it dangerous to get in and out of the seat. They lied and sold the incorrect unit. Useless!!! I can't believe that they would take advantage of the elderly and steal their money.

I had an Acorn 130 straight lift installed about 2 years ago. I wish I'd seen this site before purchasing this pos. To summarize my issues; it's noisy, vibrates when moving up and down the track, the parts are very poorly made and now I have an issue where the chair will just stop. I have to move the seat back and forth or lift and lower the foot rest to restart it. Now I know why they want so much for a yearly warranty; $1400 CDN for a year! This is how they make their real money.... And they keep phoning and emailing me to sign up for their "warranty". It's a fairly simple machine that's made poorly and just pushed out the door to unsuspecting seniors and disabled people. Shame on the Acorn company! When it finally fails, I'm going to just replace it with another brand with better reviews.

We had an Acorn stairlift installed for my Father-in-law on August 29, 2024. He was 93 at the time and was in declining physical health, especially regarding mobility on the stairs in his house. In less than one month his health worsened and he ended up in the hospital after a fall. The fall did not cause further injury but was an indicator of his declining overall health. After a few days in the hospital he was discharged to a rehab facility. But he was only there overnight and then back to the hospital. He subsequently passed away while in the hospital due to other health complications.

I purchased the Acorn Stairlift two years ago. I was surprised at how noisy the lift is. They told me that was normal. I have since learned only normal for Acorn. They charge you 350.00 and more a year to get yearly maintenance. Then they schedule you four months out. I explained that the chair was making new odd noises and needed to be serviced. They said sorry four months is as soon as we can get out. I would not recommend this company or product. I have decided to not renew my maintenance agreement and when this chair finally dies to buy a better product from a reputable company that actually stands behind their products.

The curved Acorn stairlift that we have installed has been almost entirely replaced over time as various parts of it broke down. Acorn is expensive and their build quality is crap. Maybe their straight lifts are ok, but this curved one breaks down so often it is worse than useless.

Two weeks after the lift was installed, there was an issue. Service tech would come out and inspect the issue for $400 plus cost of parts if needed. After paying $600 for installation that took about an hour and to offer no warranty at all, I find unacceptable. I would never recommend Acorn to anyone.

Broke down 3 times in a year, and we had to wait for tech service, putting my dad’s safety at risk and severely limiting his mobility. They have been failing to do the one thing they are supposed to do. The Acorn stairlift unit has been more of a liability (and a very expensive inconvenience) than a help!

My parents have had their chair for probably 7 years. Until the past couple of years there was no issue with getting a technician out to service. Lately that hadn’t been the case, but the technicians are good. My issue is with the service contract. Extremely expensive ($800 + a year) but no choice since you get priority if service is needed. I paid the annual renewal in late July effective August 9, 2024. My father passed away September 12. My mother was hospitalized on September 14 and is currently under hospice protocol in an assisted living facility. I called to cancel the service contract today. I was told that cancellation had to occur within 30 days of payment. The contract was at day 82 so no refund could be issued for the unused portion of the service contract. I just think that’s a terrible way to treat your customers. If the need for a stairlift arises in the future, I’ll be certain to look elsewhere. Cannot in good conscience recommend Acorn.

A stairlift was purchased for my mom April 2024. We experienced a power outage in Hurricane Helene. Battery died after 4 days. We called the rep who assured us it was covered (lifetime coverage on batteries he said).. However when the rep came, he charged us $80 for a new battery and it had only been 6 months after installation. So, I cannot recommend this company to anyone. Taking advantage of the elderly is shameful!

This company is the worst! Wildly inefficient and outrageously expensive!!!! Customer service sends repair techs without parts needed, not once but twice. Chair breaks down all the time, repairs take forever and getting someone to answer the phone is just about impossible and when you do they lie just to get you off the phone. Don’t waste your hard earned money on this crappy company!!

Their after sales is horrible!! I am on a contract and every year when it comes to the annual service I have to keep calling. Very pleasant customer service personnel but no technician calls for many months. I have to keep calling!

Customer service is non-existent for scheduling service visits and probably for anything else. In the past they never answered the phone. Currently you are subjected to two recorded sales pitches for other unrelated products and you still cannot talk to anyone. I have also requested service visits through the Acorn Club and any message you send will never be read. You are required to pay for the annual service contract if you want to have the recommended yearly service. They are quick to bill and collect the fee for the service contract but you can forget about getting a service visit scheduled. Do not do business with this company. Look for a local company in your area that will stand behind their products and actually care about your business.

Would NOT recommend this company. The sales rep never told me there would be a track sticking out a foot into my hallway. I now have a huge trip hazard for anyone entering my home. I bought a chair for someone with mobility issues and this was the answer? My mother was here when the chair was installed and signed off not ever seeing the chair, she was outside. The sales rep refused to return calls and the company itself said they would remove the chair but not refund my money!! Choose anyone else! Horrible customer service, they only care about sales and commissions. Now I'm stuck with a huge eyesore and an unsafe hallway.

I just purchased mine 2 years old and removed it from a home. 130 T70. So far so good. Paid $350 for a 13 step one. Hopefully, I got a good one!! I haven’t experienced any problems that have been mentioned in other reviews!

Where to start? First, I'd urge you to look elsewhere if you want to deal with a company that's honest, at least that was my experience. Here's the story of my experience with these people. Spencer was the salesperson. In my view, he overpromised and Acorn underdelivered. First thing, the chair travels too slowly. At my house, it takes the chair 99 seconds to go from stopped at the bottom of the stairway up one story. I asked if they could speed it up? "NO!" said Sam. It's obvious to me they can, but won't. Second, I asked Spencer how much weight the footrest could hold? Spencer did not know so he called the factory. He called using his cell phone and had it on hands free so I heard the conversation. The factory person said "180 pounds". Later, after the installer had it the chair installed, I told him what Spencer said about the footrest. Sam, the installer said "No, it might hold 50 pounds". So either someone lied or is uninformed.

We have 2 Acorn Stairlifts for our mother. When the first 12 months was about to end, Acorn had a very obnoxious and crude representative call me wanting us to give them more money to service them, in other words, Acorn is saying either give us more money or good bye and Good Luck. We don't need these kinds of scare tactics and found this to be very unprofessional. It's borderline extortion. I wish I had read all these reviews before purchasing the stairlifts from Acorn.

We have personally experienced every problem previous customers have regaled. No need to repeat. BEWARE! This company has a pathetic lack of technicians available to address all the problems associated with the Acorn chairlift. This is medical equipment. Isolating handicapped people because of a non functioning chairlift is inexcusable. We’ve been given a three to four week waiting time for a repairman to come! That is inexcusable. Word to the wise. Check on reviews in Consumer Repairs when googling Acorn Chair reviews. Then RUN!

Stay away from this company, after sales maintenance is practically unavailable because nobody answers the phone, nobody will call back after leaving numerous messages, even with paid annual maintenance program, trying to get service is worse than having your teeth pulled.

Purchased stairlift in 2019. We pay $895 per year for ‘3 star’ warranty. Frequent issues to say the least. Website says we get service within 24 hours. NOT TRUE. First - they do not answer the phone 24 hours a day, and sometimes never call back. SECOND, Schedulers work M-F during business hours. If your lift leaves you between floors at 5:01 PM Friday, get comfy because they will not even look at availability until Monday. If you are absolutely depending on a stairlift for access to bed or bathroom, don’t buy an Acorn. If you are someone who wants one only for convenience, and actually have the ability to walk, then I guess it might do. PLEASE NOTE: Most of our local Acorn technicians are wonderful and provide superior service. Unfortunately, the company they work for does not! Ignore the wonderful customer reviews on the Acorn website; notice they do not have an option to ADD a review. Acorn takes advantage of people with disabilities.

I need to immediately purchase a chair stairlift for my recently disabled husband who can no longer climb the 12 stairs to the second floor of our 2-story house. I had a couple of sales reps from different chairlift companies come to the house this week to review the stairs and provide a quote. The Acorn sales person was very nice and polite. However, much of the information he provided were undocumented, oral representations as to the high quality of the Acorn stairlift product, cost of the extended warranty ($40/month), represented lack of any problems with the equipment or any purchasers complaints with the Acorn stairlift etc. When I said I had to think about it and check them out, I got a one day offer of a $500 discount which I declined.

I'm angry. I've been with them over 7 years. Every time I call for service, they won't schedule the visit. You have to wait for them to call you back. This time, I've called 4 times in the last 3 weeks and I'm still waiting for the return call to schedule. Then, it will take another week or two. This happens EVERY time. I pay $800 per year for the service contract. Once, I waited THREE MONTHS for them to arrive. Unacceptable!

We have 2 of these in 2 locations for over 5 years and both have similar problems, mainly battery, or sensors- stopping in mid run. Customer after service is terrible, phone hours are very limited- no after 5 calls, no weekend call. house call service is only Monday to Friday(4 hour arrival window) sometimes leave a message but no call back. The only thing good is the actual technicians that come out- very friendly seem to know what they are doing- but have been a few times we have to call for a revist soon after.Really could take a week to get a technician in. The machines themselves seem to have design or program flaws that could be improved upon. Never fails to a breakdown a few times a year so I guess that's why they push the warranty sales ($1500 to $1700/year).

I had very good experience with having an Acorn stair lift installed on the stairs in my house. They told me that they will do a service check after a year without cost. I called 3 weeks back to schedule the service. The service rep told me that since this is a normal check and not a repair call, the service will be scheduled when a serviceman is in the area. She said that it may thus be 1-2 weeks before the service is done. It has since then been almost a month. When I called last week to ask, they would still not tell me when the service would be scheduled. Instead, the agent tried to sell me annual maintenance contract for $675 per year. When I asked to speak with a supervisor, I was told that I will get a call back. Five days since then, no one has called. I find this appalling. It is apparent that ACORN has very poor maintenance service.