Acorn Stairlifts

Short and sweet, when I objected to one of their managers, Erick who works at the customer service dept. due his poor and disrespectful behavior, I said I’ll report you guys to Consumer Affairs, his response: “I’ve heard this thousands of times!" That is how many dissatisfied customers they have. I am throwing this piece of trash which I paid close to 4k out and buy a new one from another company, There are much better companies, don’t waste your money on these people

We purchased and had the stairlift installed last February 2021. My husband has heart disease and Parkinsons. It was difficult for him to navigate the stairs because of the heart disease, however, the Parkinsons made the stairs impossible. The salesman came to the house; we discussed the chair and its benefits, and based on his presentation we purchased the chair. Two days later a technician came and installed the chairlift. We were very happy with both of these gentlemen and we were very happy with the chair. Our experience with the chairlift, the initial the salesperson and the installer was great! Based on our experience with both gentlemen we would recommend the chair; The chair works perfectly.

I paid my renewal on 9/27/21 and asked to schedule a service. They informed me there is no one in Hawaii to do service repairs and as soon as they get one they will schedule it. Sent them 3 emails and left 2 messages since then and they do not acknowledge anything. As of today 11/22/21 - NOTHING! Worst service ever!

I didn't have a great experience with this company. Sales personnel are all about making money, not customer support. My father had an initial stairlift installed that was inoperable. No troubleshooting was offered, only an opportunity for the sales representative to make a dollar, Acorn's bottom line. By the Grace of God, my family was able to research and find replacement batteries for the stairlift and it works great. The lesson in all this for my family is be your own best advocate. Do your homework and research before purchasing from this company.

I have service contract. I have been calling for over a month about moving lift to new house. Initially I called 3 times, talked with person, left 3 voicemail. No response. On 11/1/21 9:19 cut off after hold 10 min. At 10:50 for 10 min with music then got recording to leave a message which I did. Then joined Acorn club because site stated better way to communicate so I did to hopefully get a response. 11/4/21 still no response so did another message through club. Have never been contacted. Wonder if BBB or attorney general of state might help lots of calls to purchase service contract. Which I did but no response when I need service. Feel like all resource directed toward sales. No focus on service. I feel like I’ve been robbed.

Buyers beware. The sale team and installation was good. However you can't sell on the product. My family purchased two lifts from Acorn. The second to replace the first one. It was a straight one replaced by a curved one. We spend over £7000. Sadly after 12 months we found ourselves have to sell the house and stairlift. The second one cost £4350. They refused to allow us to sell it back. They do not seek parts to other firms. So other firms will not take the old one. Managed to sell it for £300. Loosing £4000. Buyer beware. I felt scammed.

Mom was given an estimate for a stairlift on Wednesday, 10/13. Told we had to call back in 1 day to keep the price. Mom called and went forward. It was installed Friday 10/15. Though it is nice, it does not fit well and we discovered it as we tried it out less than 1 day having it. I tell salesperson Saturday, 10/16, morning and on Monday morning. He says he will tell his company. I get no call back. I call later Monday and was told system is down so no paperwork can be generated for returns. Also they are only scheduling installations since system is down. I call Tuesday (today, 10/19). Now I am told system is still down and to call a month from now to remove. They are just doing installs. I am not sure how, if the system is down, that installs are fine but removals are not. If they cared about the customer, they would handle both things evenly.

Ordered and made 1/2 payment the first of September and was given an install date of Sept.28. They called and cancelled... said installer broke his leg. Rescheduled for October 13. They didn't even bother to call this time. Waited all day for a no-show. Made numerous calls, put on hold or hung up. Three days of calling and emails before someone finally told me that the man who gave me the Oct. 13 date was not authorized to do so. Got a call last night from Michael... Said now scheduled for October 27 and could not do better because he only has one installer in the whole STATE! AVOID THIS COMPANY LIKE THE PLAGUE.

Updated on 10/13/2021: After publishing a negative report here on the botched repair of my outdoor stair lift. Acorn contacted me to set a time and date for an agent to come here and examine my complaint. The date established was today between 1200 and 1700 hours. It is now 1817 hours and they have not shown up here nor contacted me to explain why. I was hoping that this report would be a positive one and that they would make the repairs I needed.

I installed Acorn stairlift at my house in June 2019 and I purchased 5 extra years warranty as peace of mind. A real Problem started in May 2021 my lift doesn't work properly. Since then I am calling this company every week from May 2021 till Monday August 23 with no luck... I call at least 18 time and every time I call they're promised me and assuring me that someone will call me back shortly. Unfortunately NO ONE CALLED ME BACK not even one time out of the 18 call. If I hire another supplier to fixed it's will cost me a lots. I don't know what to do.

All mechanical items break down once in a while and I happily will pay my fair share for accurate repairs. In the past month and a half, I have paid Acorn $750 for repair visits and I continue to have the same problem. Each time I call, I am reminded to buy their insurance for the year, This company gets a kick back for every policy they sell. At first, we diligently paid over $700 a year for repairs; however, they still would charge me per visit each time.

My wife bought a Acorn stairlift for her grandmother and the stairlift has a issue almost every month. After calling them all day you might get to someone and they will schedule you for at least a week from that day!! What this poor lady has to do for rest of the week??? Bad customer service and all they care is to collect the money.

The lift seems to work well - I’ve had mine for 2 months. My stairs have a landing so I needed 2. Today I was offered a warranty that was $600 ($1200 for both lifts) for one year. And their service call prices are just as outrageous! Avoid this company unless you have a lot of spare money.

I have a Acorn Stairlift for over 4 years with the extended warranty- If I ever needed a service call, a technician would be here within the week. I called a week ago due to a high pitch, nails on chalkboard sound coming from the machine. First I was told the "usual" technician was no longer with the company and they would be contacting another one. Days later I was told they are still contacting a technician. A week later I was told "there is NO ONE AVAILABLE". I spoke with a supervisor and he said they were hiring new people and blamed COVID. He is suppose to call me back in 3 days. Thank God it's still working because I am 99% dependent on this machine to live in my house. I will be requesting my annual warranty payment returned and will find a local handyman to try and fix the immediate problem VERY DISAPPOINTED in a company that provides such an important service/product.

I’ve no issues with the Stairlift itself but calling for service to replace the batteries (normal after 3yrs + of use) gave me a shock. First of all when I called the service department number I expected to speak with a technician to book a time however what I got was a big push to purchase their extended warranty @$600 a year! That obviously wasn’t the service department but sales. When I declined the offer I was told a service call would be $300 plus parts. I dare say most Acorn users are older retired people and $300 seems a bit overpriced for me. Just sayin.

My mother's chairlift started beeping due to a battery needing replacement. With the extended warranty she scheduled a service call. However, THERE IS NO WAY TO STOP THE INCESSANT BEEPING until our appointment in 3 days. You cannot turn it off. The beeping is terrorizing her dogs and is so loud it can be heard in every room in the house with doors closed.

Our six year old stairlift has been out of service for almost a year. Very difficult getting technician who then installed unnecessary parts that didn't fix problem. When called to come back he said he had so many problems with Acorn he quit servicing their units. He recommended we scrap our Acorn unit and buy a different brand. Closest service center I can find in the State of Maine is in Portland and they say Lincoln is too far away and won't send a serviceman.

Chair lift installed several years ago.... Heard from the company initially all the time. Attempting to get us to purchase service contract. Did not purchase. Chair acting weird and stalling frequently of late. Phoned for service. Appointment booked for several days away. Technician showed up. Figured it was battery. Seat would not stay up either and one of the arm controls was not working. Repaired all of these things and replaced the batteries, all in about a half hour. Batteries were $70. Service call was $300. Told we can buy the batteries at Canadian Tire but cheaper from Acorn and if purchase from Acorn that instructions are provided. Haven't tried to contact Acorn to confirm this. Hoping the husband can change batteries himself because cost of service call is ridiculous. Glad I did not purchase the extended warranty or cover plans which were all quite costly. Talk about gouging the disabled.

Had a chair lift installed a month ago. Within 2 weeks a cheap plastic panel piece broke off the bottom. Had to wait almost 2 weeks for an appointment to get it fixed. Only took less than 10 minutes to put a new panel cover on. Charged $250 labor, $28 for plastic piece plus tax. I have had auto work done for less. The cost of the stairlift is enormous enough, but their repair cost is outrageous. I have absolutely nothing good to say. I will recommend other companies to people who need installations.

We hired Acorn to install an Acorn chair lift for $400 that we purchased from a 3rd party. Sent them every measurement upfront (as they requested). They came out and told us that our rails would not work and we needed to spend $800 on new rails (this was a lie). Then he looked at the motor and without touching it, he told us it was uninstalled incorrectly and would have to be repaired or replaced for $1600 more. We sent him away and hired a handyman to do it for $500. Rails and motor worked fine. Now they want us to pay them $250 for the installer showing up. Classic BAIT AND SWITCH. Don't hire Acorn for anything!

A few words of advice. Go with absolutely any other company than Acorn. They have commissioned sales and service, they have products that are only tied to them so other companies cannot repair or get parts. They gauge you on the price and service warranty, they take up to 2 weeks to come out and to top it off they will harass you with calls until you break and give in. I ended up buying then after many problems turned around and had it uninstalled and replaced by Wheelchair Works which has been great and ended up cheaper.

I am trying to relocate an Acorn stairlift for my handicapped mother whose husband just passed away. The Acorn reps are completely inept, would not extend any assistance and left it to my elderly mother to move and take apart herself. The company is eager to take your money for the install, but could care less about their customers. I highly recommend Williams Stair Lifts in Fanwood NJ. They are excellent and treat their customers with respect. The managers at Acorn are the most insensitive group of people and need a course in what customer service actually means.

Stairlift works great. When I prepaid for the maintenance, then tried to set up a time, phone number didn't work. I had to call the corporation. They set a date for me. I waited today, four months past my year of installation and they didn't show up. I called and was told the date had been moved but no one called and told me of the move. I'm really frustrated as you get courted to install the lift. You get courted to purchase maintenance, then that's where the service drops the ball. They have you prepay... then you seem to be forgotten to actually do the service.

My father purchased 2 Acorn stairlifts 6-7 years ago for my mother. The one going upstairs is curved and it has broken about 4 times a year. The salesperson pressured my parents into buying these lifts. She told them they were local. The closest technician lives 100 miles away. We have had technicians come from 200 miles away, that is not local. Often it takes 3 days to get someone to fix it. My mother is 91 and has to crawl up and down the stairs. The annual service contract is over $800 per year. It does not cover batteries which are expensive. If you do not have a contract it costs $250 for them to show up! If your stairlift breaks on a weekend or holiday do not plan on it getting fixed for a long time. DO NOT BUY AN ACORN STAIRLIFT. We are currently looking into replacing the stairlifts.

They were hot to get the 12000 to put in the stairlift and they are not so much at coming out for the yearly service. Have been about 2 months trying to get them to come out and the chair starts beeping all on its own but yet they want me to give them about 800 for a year warranty like that is going to happen.

We’ve owned this stairlift for about 3 yrs and have had several service calls. It just stops working. When we call it is several days before someone comes out and it’s $250 a pop just for the service call plus any parts. They act like they don’t care how much the elderly person relies on the chair. My mother lives with us and depends on this chair for daily use. She cannot get up or down without it. She cannot get to the kitchen and unless we stay in her room with her until the repair person comes she spends several days alone because she cannot come up. I would never recommend an Acorn stairlift and am stuck with one that doesn’t work half the time. I may have to put my mother in a home because of this.

My 77 yr old mother was in need of a major back surgery and was looking to have a lift installed for after the surgery. We called and set up an appt for a bid. The technician that came out was very nice and professional. He seemed to be able to answer all our questions and mom had 2 ladies in other condo building over, as they were also interested in lifts for their buildings. Feeling satisfied mom.

Just had an Acorn stairlift installed on my curved staircase. Ray ** was the technician who installed everything. Ray was very hardworking and professional young man explained everything. I would recommend acorn stairlift to anyone who is in need of assistance getting up and down the stairs.

Purchased Jan 2020. As the chair passes over the split rail it is making more noise and getting more bumpy. 1st call CSR said he couldn't hear the noise so there was nothing he could do. The next call the CSR said that was normal if it was installed over carpeting. I called to ask about how to remove the chair so the new furniture movers would not damage the chair. Acorn requires a technician and would not tell me how to do it. The second call the CSR said they were prevented from telling because the Food & Drug Administration would fine them but they could send a tech. When I purchased it the salesman said the chair had a lifetime warranty as long as I had the annual service. The extended warranty department called and said that was not true and I should spend $500 each year to warranty the unit. This is a very dishonest company. I regret buying from them. I think they are predators of the elderly and physically impaired.

I have been nothing but harassed about the warranty and purchasing a new year to year warranty. Rep, William ** ASA Aftercare Dept. Specialist, calls and harasses me consistently about my parent's stairlift and has even used scare tactics saying that my father needs this chair and that I have to pay their extra fees if anything happens. This is even though if you need anything in or out of warranty you have to pay for a tech to come out no matter what!! This is a year to year SCAM to prey on the elderly and Acorn and this rep should be ashamed of themselves!!!