Acorn Stairlifts Reviews

Johnny was a great tech. He went over our chairlift completely & worked to resolve our concerns.

Josh ** was ABSOLUTELY AMAZING!!! He was very thorough in his demonstration and the installation. I highly really recommend him to anyone. Very knowledgeable. The representative Sherry ** was awesome. Also very thorough in her measurements. Her detailing highly recommended.

Our installer, Carlos ** was so professional. He did the job quickly and complete. He worked efficiently and did a thorough demonstration of the lift. Thank you, Carlos.

John our service technician did a wonderful job at servicing our stair lift. He was very thorough. He was very helpful and answered all my questions about the lift. I highly recommend him to anyone who has an Acorn stair lift.

John, the service technician did a wonderful job servicing our stair lift. There was a few issues with it that he got solved. He was so polite and nice and also very knowledgeable about the stair lift. I highly recommend him for any service issues with this company. Thank you.

Johny was on time and professional. He explained all aspects of the repair to me in a manner of which I would understand. He had a bubbly personality and very pleasant. He seemed to truly enjoy his job.

John did a great job at servicing our stairlift. He was very professional and was very knowledgeable and thorough with servicing the machine. And his sufficiency was greatly appreciated. Thank you....

John, our service technician was very helpful. He helped fix our stair lift and did some basic maintenance on it. He was very knowledgeable and polite. He did a great job and would recommend him to anybody.

Miguel ** was very professional, very courteous, very helpful. If I need service again, I will be requesting Miguel. Will not accept anyone else.😁 He went above and beyond. I would recommend him to all my friends and family.

My repair technician, Z, was fantastic! He answered all my questions and provided additional information to me. He also fixed improper original installation issues for me and I can now use the bottom rail/ramp without moving my rug.

Chad was professional, polite and efficient. He showed me how to use the chair in its entirety. He was very neat and clean. Couldn't have asked for a better installation and service. I'd love to have him back.

Technician, Johnny was wonderful. Explained everything to my husband who is ill. Would highly recommend him. Very polite too and knowledgeable in his position. He took his time with all our crazy questions.

Technician was fantastic and answered all my questions, he also explained fully how to operate the system. Zuhare did a great job, 10/10 would recommend his as a technician and Acorn chairs. System is very reasonable priced also.

Johnny was very thorough in checking out unit and getting it running again. He arrived early for the appointment and was courteous and respectful. Everything was explained to me in great detail so I could follow his recommendations.

John the service tech did a wonderful job at repairing and fixing my 180 stairlift. He was very knowledgeable and did detailed work. I would recommend him for anyone using Acorn products for service or repairs. Thank you and I'm very satisfied with the work.

Chad was prompt, knowledgeable, it was fixed very quickly. He loves our dogs. He was very professional and friendly. He was a very clean cut and respectful young man. I'd recommend Chad as a reliable source for Acorn Stairlifts.

Chad was very nice but didn't bring us breakfast. He redid the wiring around the wall to make it look better. He got rid of the screech at the top and bottom. He is a very nice young man, but don't tell anybody.

Johnny ** was amazing—he helped our family with an unprogrammed chair quickly and efficiently. His service was outstanding and greatly appreciated. Please consider a well-deserved raise or added compensation for him.

Miguel ** arrived today after first calling to inform when arriving. He listened to our concerns, checked and serviced the chair lift and assured everything in good working order. He was here between the time schedule and finished in a timely manner

John, the service tech did an excellent job at servicing. My stair left. He was courteous and very thorough with his job, which is greatly appreciated. I highly recommend him to anyone who needs service done on their stair lift. Thank you.

John did a great job at fixing our stairlift. He was very professional and courteous. Recommend him for anybody needing work on their Acorn stairlift. Thanks for the good work. I appreciate it. Highly recommended.

John was very helpful and informative. A really nice guy. He did a great job at fixing our stairlift and replaced some batteries that needed to be replaced. Would recommend him to anyone who needs good service work done. Thank you.

Everything went very well with Chad's visit today. He was very professional and courteous. The job was done quickly and neatly. This was the first time we have dealt with Acorn and we’d highly recommend them!

John, the Service Technician was very polite. He was on time. He answered all my questions I had about my lift. He also performed an annual service which he was very knowledgeable and informative about how it worked. Appreciate the good work and would recommend them to anyone. Thanks.

John, the Acorn service technician, did a great job at servicing my stair lift. Can he replace batteries and did a service on it? Because it was draining my batteries, but he fixed it. They did a great job in responding to the service call and would recommend them to anybody. Thanks for the good work.

John was very helpful with fixing my broken stairlift. He did a great job and would recommend him to anyone. Thanks for the good work. John did excellent work and fixed our broken upper safety cover with no further issues.

Leonard ** did a great 👍 job going over the unit. He addressed all our concerns. We give him a 5 🌟 review. Thank you. He was very professional. He took the time to address any questions that we had. We would recommend Acorn to anyone.

Chad came to my house today to inspect a lift that was installed by a 3rd party. He immediately knew what was wrong but unfortunately I couldn't afford the reinstall cost. He was very friendly, professional and he answered all of my questions professionally and he was very accommodating.

Chad did a great job. He was very efficient, kind, and professional. He came in and explained what he would be doing at got right to work. He did great with our dog that is constantly barking and usually doesn't like anyone, but he loved Chad!!!!!

My visit with Chad today went great. He was very thorough and the dog didn't even bark so he must like him. He was very professional, kind, and pleasant to have in my home. I couldn't have asked for a better appointment.

Daniel J provided service today on our (wonderful) Acorn Stairlift. He was as amazing and efficient as one would expect from a superior company as Acorn Stairlifts! This was our first repair in nearly six years! Daniel J solved it immediately. We are 100% satisfied! You will love your Acorn stairlift too! Go with the best!

Had great experiences with David over the phone and Chris in person, servicing my chairlift. Both David and Chris are topnotch. David was very personal and professional over the phone. Chris is a great technician. He is so knowledgeable and courteous. What a great experience.

Well it was very informative having Chad in our home today. He was prompt and presented a great service. He was very professional, kind, and efficient. He showed me how to use the chat in its entirety. I’d love to have Chad back.

John R. was excellent technician and installer. I highly recommend him. He is professional and knowledgeable. He came on time and very well prepared. Also, he is a very nice person. In a short time he gave us a few options and solved our issue.

On 2/13, I called Acorn to schedule time for a serviceman to come out and temporarily remove my stairlift because I was having some work being done on the 2nd floor and the chair would interfere with the movement of materials. I also said would want the chair removed on 2/20 and put back on 2/23. I was told the cost for the service call was $295 payable at the time of service. The service man was to be out on 2/20 between 8 am and 1pm. The service man did his part and I paid the $295; he told me they were having trouble with their computers and the most he could charge was $250, so he reduced the cost to $250. Needless to say, I was pleased both with the service and the price and paid the $250.

Absolute failure of performance, without one ride up or down the stairs. Now, almost four months after Acorn’s “Surveyor” came to measure, estimate and contract for the installation: Nothing has happened. Well almost nothing - they did take my deposit and cash my check. There was some urgency due to an accident leaving my wife using a wheelchair and walker for some time. The contract was signed on OCT 23rd, 2025 and the install date was to be DEC 17th, 2025. The installer did not come, complaining of weather issues.

Add me to the list of folks Acorn has duped! Like many others, I did extensive research regarding stairlift companies and went with Acorn because of how well the sales rep presented and sold me on their product. I've only had the unit since Nov. 10th, 2025, but didn't really begin using it until my wife can home from rehab hospital on 18 Dec., 2025. So, with only two weeks of normal use, I now receive an "H1" error code that has rendered the chair useless. Like many others, I called the service number, waited on hold for approximately 20-minutes just to get an answering service informing me to leave a message and my number for service department to call me later--never happened.

Company was quick to respond next day visit, then installation was in 5 days. Every person we have interacted with was amazing. The chair has given us our home back. We should have done this years ago!

Customer Service is poor. Pay for annual maintenance and when calling due to a hard failure (i.e. Stops working) on the weekend they told me only return calls next business day. Another example trying to schedule annual maintenance review is a joke. Takes multiple phone calls to get someone to confirm if/when maintenance is scheduled. The service tech agreed how bad service is, he claims there's a staff shortage. If there's a better company I'm considering replacing because can not afford to have my chair down for days on end.

Buyer beware. Installation went great. Chair beeps (safety feature) at top of stairs. Repair person was not able to fix and was told “You will have to live with the beeping.” After spending over $12,000 for this chair I would have expected more empathy AND for it to work longer than a couple months. Should have gone to a competitor and paid more!!!

Las Frank Allen did a wonderful job on my stair lift chair. He was polite and courteous and made me feel comfortable.. I would ask for him again. He also cleaned my chair and gave me a new battery for my remote.

We have had an indoor stairlift for the past 4 years. It works perfectly and even keeps a charge during power outages. So when we found out they had outdoor lifts we didn’t hesitate to order one. OMG OMG OMG. If you live in a cold climate do not get one!!! The battery does not keep a charge. The guy who installed it was green and had troubles. It takes lots of fussing to make it go up or down. The guy who sold it to us does not answer calls now or emails. The Customer Service line is a joke. The woman told me to wait until tomorrow when it would be warmer. HAHAHA. I told her it was not going to be warmer for the next 4 months. They wanted to charge $295 to come out to charge it!!!! I want a refund!!!

Very disappointed this company.... Product is nice but support is terrible, no one calls you back, they promote a referral program where you get 200.00 for referring some. It's a complete lie, they never send check, called 5 times over a month and always a story, false advertising, outright lie. I am reporting them to all the consumer agency for fraudulent marketing.

I had such a positive experience. Our salesman has gotten the job done. I am disabled and he was able to get our stair lift done within a two day timeframe. Our stair lift works perfectly and our salesman even offered a custom color to match our home. I would highly recommend Acorn stair lifts

This company does not have adequate number of technicians to service the equipment they sell. We are forced to wait 4 days to get a chair repaired that is not operating. Our mother is stuck on the second floor of her home because Acorn cannot get a tech out any sooner. 3 calls to Acorn Customer Non-service begging for assistance is to no avail. Don't make the mistake we made, find an alternative to this company.

When the Acorn stair lift runs it’s ok., But don’t try to get service. I’ve had to wait days to service under warranty & have been unable to use the lift. Service says they’ll call back & never do. You have to keep calling them. Terrible customer service., Would buy a different brand.

I requested stairlift quotes for my elderly mother to keep her safe on the stairs. Acorn was the third company we met with and the experience was not positive. The representative took photos and measurements but did not provide the same level of education or guidance as the other two companies. Both other providers recommended installing the lift on the right side of the stairs due to safety and layout. Acorn recommended the left side without explanation beyond outlet placement and dismissed the other companies as “wrong,” which did not inspire confidence.

DO NOT PURCHASE ACORN STAIRLIFT!! Customer Service is HORRIBLE! Company is not reliable. Company DOES NOT back their word!! Will tell you anything, then NOT honor what they say. Referral contract is a joke. If you refer someone, they find a way of NOT paying the $200 referral fee.

When the installation tech came to our home I asked him not to drill into the stairs and if it could go into the wall. The technician told me that when the chair lift is no longer needed and needed to be taken out that Acorn would fix the holes in the stairs. This was for my mother in law that lived downstairs. I have now asked to have the stairs removed and the company is now saying that they are not a company that does not do wood working and would not fix the holes. I would never have let then drill into the stairs. The person I spoke with was not even willing responsibility for the work stating that the person does not work for the company and cannot confirm what he had said. Company and their representatives are not trustworthy in my opinion.

Our 93 year old mother has an Acorn stairlift. She is in Wisconsin and we are her only family located in South Carolina. Her stairlift has stopped working at the top of her stairs. She has only 1 bathroom which is upstairs. They set her appointment to fix it a week out. We were not satisfied with that and made many calls and they finally moved the appointment up by 1 day. She waited from 8 until 1 - the range of hours for someone to come and no one showed up. They now reset the appointment for another whole week out. They do not care about their elderly customers. Do not purchase from this company. If I could have given them a 0 I would have.

Poor quality, frequent breakdowns. Expensive service contracts. POOR CUSTOMER SERVICE...THEY DO NOT RETURN CALLS. When my parents both became ill and had to be relocated to assisted living it took me one week to finally get somebody to call me back and that person was basically useless. Once our issue was escalated to a "manager" it took another 10 days to hear from them.

Can't get customer service to contact me to resolve our problems, it shakes and almost throws you out on the curves. Not only don't answer me, they hang up on me. I've written letters to the V.P. of the company with no answers.

We purchased our Acorn Stairlift after we both developed mobility issues. We desired to remain in our home and our research made Acorn our best apparent choice. After our installation we discovered that the warranty was for only one year. After that year one needed to purchase extended warranty protection. This is very expensive and takes away our trust in this company. I also discovered that major appliance companies are doing this as well.

Beware of misleading practices. When I spoke with the sales representative, I was clearly told the product came with a lifetime warranty, and I explicitly asked whether any maintenance plans were required to maintain it. The rep assured me they were not. However, a year later, the company is now claiming that the lifetime warranty is void unless I purchase their expensive maintenance plans. They insist this condition was stated in the agreement, but it was never disclosed to me during the sales process. This experience has left me feeling misled and taken advantage of. In my opinion, the company's practices are deceptive and dishonest. I wish I can give zero stars.

Prepare yourself for a long wait for problems. This company only care about them. They will sell you something mislead you and take your money and not give it back. Call on phone no answer. Product seems good but the service better hope you don't need. Make sure before you buy from them it's what you need cause you won't get your money back or good service.

My wife's mobility had been decreasing significantly and in March 2024, I ordered and had installed in our main house, a stairlift to cover from the basement to the first floor to the second floor. Then in June, because we liked the freedom it gave my wife, we ordered a 2 floor one for my cottage and it was installed. Unfortunately, my wife died November 30, 2024. For the stairlift that covers three floors, I can park the chair at the top and out of the way. For the one that covers two floors, I can only park it at the top or the bottom of the stair lift. I phoned the service about getting the chair removed and the cost was said the be 750$. I declined. I suspect if the service man came, he would have it off in less than 30 minutes. I will look for a freelance person to do this work.

Read your contract!! We were charged a 25% restocking fee for a stairlift that did not fit at all, which was supposed to be $1200 for their measuring mistakes, but I stopped payment on the check for the total amount and lost the $400 deposit that we paid. There should be no charge if your product does not work.

Awful customer service. Dad had one installed and 17 days old used 3 times before he passed away. No return or even buyback. They said 3 day return. Tells me there just in it for money. Then wanted 300 to remove it from stairs for us. Wow pretty shifty if you ask me. Never would recommend this company.

Let me start by staying in am disabled and got the Acorn chairlift because I cannot walk much less for up and down stairs. I am single and alone and this chair stopped in the middle of the stairs and stranded me. It would not work at all. There should be some safety feature built in where if the chair senses or encounters issues that it immediately returns to the docking station. But it does not. Since I am disabled and alone I had to call emergency services to help get me off chair. I could have fallen despite the seat belt and been seriously injured or even killed because of the flaw.

In short word: Very very very customer service.. Even I purchased a very expensive (extended) service's plan .. but it's wasted of money because they NEVER respond to fix the lift ... I should call at least 5 time to get respond after 3 to 5 week waiting without lift. Thank you.

They only swivel back into the stairs at the bottom. Makes it dangerous to get in and out of the seat. They lied and sold the incorrect unit. Useless!!! I can't believe that they would take advantage of the elderly and steal their money.

I had an Acorn 130 straight lift installed about 2 years ago. I wish I'd seen this site before purchasing this pos. To summarize my issues; it's noisy, vibrates when moving up and down the track, the parts are very poorly made and now I have an issue where the chair will just stop. I have to move the seat back and forth or lift and lower the foot rest to restart it. Now I know why they want so much for a yearly warranty; $1400 CDN for a year! This is how they make their real money.... And they keep phoning and emailing me to sign up for their "warranty". It's a fairly simple machine that's made poorly and just pushed out the door to unsuspecting seniors and disabled people. Shame on the Acorn company! When it finally fails, I'm going to just replace it with another brand with better reviews.

We had an Acorn stairlift installed for my Father-in-law on August 29, 2024. He was 93 at the time and was in declining physical health, especially regarding mobility on the stairs in his house. In less than one month his health worsened and he ended up in the hospital after a fall. The fall did not cause further injury but was an indicator of his declining overall health. After a few days in the hospital he was discharged to a rehab facility. But he was only there overnight and then back to the hospital. He subsequently passed away while in the hospital due to other health complications.

I purchased the Acorn Stairlift two years ago. I was surprised at how noisy the lift is. They told me that was normal. I have since learned only normal for Acorn. They charge you 350.00 and more a year to get yearly maintenance. Then they schedule you four months out. I explained that the chair was making new odd noises and needed to be serviced. They said sorry four months is as soon as we can get out. I would not recommend this company or product. I have decided to not renew my maintenance agreement and when this chair finally dies to buy a better product from a reputable company that actually stands behind their products.

The curved Acorn stairlift that we have installed has been almost entirely replaced over time as various parts of it broke down. Acorn is expensive and their build quality is crap. Maybe their straight lifts are ok, but this curved one breaks down so often it is worse than useless.

Two weeks after the lift was installed, there was an issue. Service tech would come out and inspect the issue for $400 plus cost of parts if needed. After paying $600 for installation that took about an hour and to offer no warranty at all, I find unacceptable. I would never recommend Acorn to anyone.

Broke down 3 times in a year, and we had to wait for tech service, putting my dad’s safety at risk and severely limiting his mobility. They have been failing to do the one thing they are supposed to do. The Acorn stairlift unit has been more of a liability (and a very expensive inconvenience) than a help!

My parents have had their chair for probably 7 years. Until the past couple of years there was no issue with getting a technician out to service. Lately that hadn’t been the case, but the technicians are good. My issue is with the service contract. Extremely expensive ($800 + a year) but no choice since you get priority if service is needed. I paid the annual renewal in late July effective August 9, 2024. My father passed away September 12. My mother was hospitalized on September 14 and is currently under hospice protocol in an assisted living facility. I called to cancel the service contract today. I was told that cancellation had to occur within 30 days of payment. The contract was at day 82 so no refund could be issued for the unused portion of the service contract. I just think that’s a terrible way to treat your customers. If the need for a stairlift arises in the future, I’ll be certain to look elsewhere. Cannot in good conscience recommend Acorn.

A stairlift was purchased for my mom April 2024. We experienced a power outage in Hurricane Helene. Battery died after 4 days. We called the rep who assured us it was covered (lifetime coverage on batteries he said).. However when the rep came, he charged us $80 for a new battery and it had only been 6 months after installation. So, I cannot recommend this company to anyone. Taking advantage of the elderly is shameful!

This company is the worst! Wildly inefficient and outrageously expensive!!!! Customer service sends repair techs without parts needed, not once but twice. Chair breaks down all the time, repairs take forever and getting someone to answer the phone is just about impossible and when you do they lie just to get you off the phone. Don’t waste your hard earned money on this crappy company!!

Their after sales is horrible!! I am on a contract and every year when it comes to the annual service I have to keep calling. Very pleasant customer service personnel but no technician calls for many months. I have to keep calling!

Customer service is non-existent for scheduling service visits and probably for anything else. In the past they never answered the phone. Currently you are subjected to two recorded sales pitches for other unrelated products and you still cannot talk to anyone. I have also requested service visits through the Acorn Club and any message you send will never be read. You are required to pay for the annual service contract if you want to have the recommended yearly service. They are quick to bill and collect the fee for the service contract but you can forget about getting a service visit scheduled. Do not do business with this company. Look for a local company in your area that will stand behind their products and actually care about your business.

Would NOT recommend this company. The sales rep never told me there would be a track sticking out a foot into my hallway. I now have a huge trip hazard for anyone entering my home. I bought a chair for someone with mobility issues and this was the answer? My mother was here when the chair was installed and signed off not ever seeing the chair, she was outside. The sales rep refused to return calls and the company itself said they would remove the chair but not refund my money!! Choose anyone else! Horrible customer service, they only care about sales and commissions. Now I'm stuck with a huge eyesore and an unsafe hallway.

I just purchased mine 2 years old and removed it from a home. 130 T70. So far so good. Paid $350 for a 13 step one. Hopefully, I got a good one!! I haven’t experienced any problems that have been mentioned in other reviews!

Where to start? First, I'd urge you to look elsewhere if you want to deal with a company that's honest, at least that was my experience. Here's the story of my experience with these people. Spencer was the salesperson. In my view, he overpromised and Acorn underdelivered. First thing, the chair travels too slowly. At my house, it takes the chair 99 seconds to go from stopped at the bottom of the stairway up one story. I asked if they could speed it up? "NO!" said Sam. It's obvious to me they can, but won't. Second, I asked Spencer how much weight the footrest could hold? Spencer did not know so he called the factory. He called using his cell phone and had it on hands free so I heard the conversation. The factory person said "180 pounds". Later, after the installer had it the chair installed, I told him what Spencer said about the footrest. Sam, the installer said "No, it might hold 50 pounds". So either someone lied or is uninformed.

We have 2 Acorn Stairlifts for our mother. When the first 12 months was about to end, Acorn had a very obnoxious and crude representative call me wanting us to give them more money to service them, in other words, Acorn is saying either give us more money or good bye and Good Luck. We don't need these kinds of scare tactics and found this to be very unprofessional. It's borderline extortion. I wish I had read all these reviews before purchasing the stairlifts from Acorn.

We have personally experienced every problem previous customers have regaled. No need to repeat. BEWARE! This company has a pathetic lack of technicians available to address all the problems associated with the Acorn chairlift. This is medical equipment. Isolating handicapped people because of a non functioning chairlift is inexcusable. We’ve been given a three to four week waiting time for a repairman to come! That is inexcusable. Word to the wise. Check on reviews in Consumer Repairs when googling Acorn Chair reviews. Then RUN!

Stay away from this company, after sales maintenance is practically unavailable because nobody answers the phone, nobody will call back after leaving numerous messages, even with paid annual maintenance program, trying to get service is worse than having your teeth pulled.

Purchased stairlift in 2019. We pay $895 per year for ‘3 star’ warranty. Frequent issues to say the least. Website says we get service within 24 hours. NOT TRUE. First - they do not answer the phone 24 hours a day, and sometimes never call back. SECOND, Schedulers work M-F during business hours. If your lift leaves you between floors at 5:01 PM Friday, get comfy because they will not even look at availability until Monday. If you are absolutely depending on a stairlift for access to bed or bathroom, don’t buy an Acorn. If you are someone who wants one only for convenience, and actually have the ability to walk, then I guess it might do. PLEASE NOTE: Most of our local Acorn technicians are wonderful and provide superior service. Unfortunately, the company they work for does not! Ignore the wonderful customer reviews on the Acorn website; notice they do not have an option to ADD a review. Acorn takes advantage of people with disabilities.

I need to immediately purchase a chair stairlift for my recently disabled husband who can no longer climb the 12 stairs to the second floor of our 2-story house. I had a couple of sales reps from different chairlift companies come to the house this week to review the stairs and provide a quote. The Acorn sales person was very nice and polite. However, much of the information he provided were undocumented, oral representations as to the high quality of the Acorn stairlift product, cost of the extended warranty ($40/month), represented lack of any problems with the equipment or any purchasers complaints with the Acorn stairlift etc. When I said I had to think about it and check them out, I got a one day offer of a $500 discount which I declined.

I'm angry. I've been with them over 7 years. Every time I call for service, they won't schedule the visit. You have to wait for them to call you back. This time, I've called 4 times in the last 3 weeks and I'm still waiting for the return call to schedule. Then, it will take another week or two. This happens EVERY time. I pay $800 per year for the service contract. Once, I waited THREE MONTHS for them to arrive. Unacceptable!

We have 2 of these in 2 locations for over 5 years and both have similar problems, mainly battery, or sensors- stopping in mid run. Customer after service is terrible, phone hours are very limited- no after 5 calls, no weekend call. house call service is only Monday to Friday(4 hour arrival window) sometimes leave a message but no call back. The only thing good is the actual technicians that come out- very friendly seem to know what they are doing- but have been a few times we have to call for a revist soon after.Really could take a week to get a technician in. The machines themselves seem to have design or program flaws that could be improved upon. Never fails to a breakdown a few times a year so I guess that's why they push the warranty sales ($1500 to $1700/year).

I had very good experience with having an Acorn stair lift installed on the stairs in my house. They told me that they will do a service check after a year without cost. I called 3 weeks back to schedule the service. The service rep told me that since this is a normal check and not a repair call, the service will be scheduled when a serviceman is in the area. She said that it may thus be 1-2 weeks before the service is done. It has since then been almost a month. When I called last week to ask, they would still not tell me when the service would be scheduled. Instead, the agent tried to sell me annual maintenance contract for $675 per year. When I asked to speak with a supervisor, I was told that I will get a call back. Five days since then, no one has called. I find this appalling. It is apparent that ACORN has very poor maintenance service.

This is the formal complaint I filed against Acorn Stairlift with the Better Business Bureau regarding its failure to provide timely service for my 93-year-old mother's stairlift in Sioux Falls, SD. My mother has been relying on this stairlift for years, and when we recently had new floors installed, two of the supports had to be unscrewed. We promptly contacted Acorn to request assistance in re-attaching the lift supports on January 15, 2024. However, despite numerous calls and assurances, we have yet to receive any satisfactory resolution.

We have had this stairlift for just over a year. We have had three service calls on the unit as it was stalling mid way. Now the unit is completely dead. We also purchased an enhanced warranty which we just discovered is useless. The prior service call counted against this warranty, even though it was the same problem that was never properly repaired during the two prior visits. Our charge will be 250 plus parts. This chair has left me now without access to my bedroom, shower and office. Additionally, we called yesterday and were told someone would call today. No one did. Our second call tonight indicated that no ticket was originated at all. Now I’ll have at least two additional days of no shower, no bed. Stay away from this company. Their products are unreliable and their lack of customer service is appalling.

I have 2 stairlifts, both installed Sept 2021 and both have needed service, the first time the maintenance was scheduled I waited all day for the serviceman, he never arrived, I called and was told the man in our area had just quit that morning, they would have someone come the following week. They came and fixed the problem. This past January I placed a call to have maintenance done on them as they keep stalling, making loud screeching noises and the seat doesn’t go down right on one of them. Appointment was for today between 8am-1pm. I called at 1:05pm because no one had come or contacted me to say they were running late, I got the same exact answer, the man in my area quit, the other guy was out on injury so they only have 1 person to cover the State!!! Are you serious??

Warning: DO NOT PURCHASE an Acorn Stairlift. My wife is disabled with ALS and cannot get up and down the stairs. Approximately one year ago we purchase an Acorn Stairlift and paid over $10,000. Was assured of great and timely service. I now have had to make three service calls. The first two were scheduled then canceled and rescheduled for a week later. The last service call my wife was trapped upstairs for 3 days and the company attempted to reschedule. Nothing but excuses from Acorn. Now we have another issue and was told this morning they would have to get back to me because their computers were down. My wife is once again trapped upstairs for I don't know how long. I'm about to write off this $10,000 and have this stairlift removed and replaced. Cannot take the awful and disgusting poor service and excuses. Hilariously, they keep contacting me to pay for an extended service for their poor service.

I am giving the product one Star, Zero for Company service under their warranty. We bought the stairlift in May 22,2022, filed a complaint to BBB October 11, 2023. Complaint to BBB is more detailed and has replies from the Company. Now I would like to warn potential buyer. Acorn installed the product without problems, except one. The stairlift operates on the power from batteries and they have to be recharged from the charging places. The seat (with the charging contact) has to make contact with the special place on railing while the chair is not moving. Ours did not make that contact. Chair spots were missing charging spots on the railing. (Only 1 cm difference.) We lost the batteries twice before we figured the problem. Without this adjustment the chair lift will not operate and we will lose depleted batteries again.

My stairlift stalls multiple times and needs parts. Company sent out service tech three times without the required parts. Over two months have passed. Company rep claims it takes time to get parts from England. I've paid $795 for a one-year service contract which they are not honoring.

They use high pressure sales to get you to buy. Act now and save maybe 200.00. They push and push for a sale. Tell you that you have great warranty. Get you to install ASAP. Then send you mail saying that if you want warranty, it's going to cost you from 800 to 1600. Warranty on their web site says 1 year, but they mail you information saying it's going to cost you for the one year... 800.00. They are very misleading in the information that they provide. The customer service... Well it doesn't really exist as it's very deplorable. Get told by many people.... Yes absolutely, only to find out, it's a lie and no they won't or don't. This is one company I have no issues giving them a horrible review after the horrible service and experience we went thru dealing with them. I regret buying a lift from them now and wish we gone with one of their competitor's. Would NEVER recommend them to anyone.

The company advertises itself as the world's best stairlifts, but their customer service leaves much to be desired and I would not recommend them to anyone who depends on assistance to go up or down stairs. Excellent sales and installation. But... They have clearly not invested in customer breakdown support. Our stairlift from the ground floor to our upstairs bedroom shut down halfway up the staircase on the Tuesday before Thanksgiving. Customer support advised me that the earliest they could get a tech to our house was one week later! This has happened before. Do not schedule breakdowns near the end of the week or near holidays.

Our stairlift was installed in April. We've had issues since May. The lift has places that almost send us flying, it stalls while in use, it makes loud noises and squeaks all the way up and down the length of the rail. It has steadily gotten worse. We paid just under $4000.00 and fully expected to get years and years of use out of it. Both phone numbers we have are not even ringing any more. I sent an email asking for help and I actually got a call back asking me "what do you want". I told him and I immediately got sent to customer service but I just got dead air. I called the number that the guy called from. (Gotta love caller ID!) But no answer. So how is one supposed to get service?? I see MANY other reviewers with the same issues. I guess I should have looked at the reviews before buying the stairlift.

We have owned a stairlift for 7 months. We were not given a "Crank" to manually move chair if it stopped. We were given a 24-hour repair appointment. Upon calling in 24 hrs...still no service. "They Can't promise that time" Even though customer service initially booked that time. A 100% Disabled Veteran is stuck on the second floor for "8 days" Very hazardous. The fire department will required to be called to get him to the first floor. This is ridiculous. I paid "Cash" for this chair and it only worked for 7 months.

Acorn employees are very nice, but all they do is promise, promise, promise and then don't deliver. I bought mine in mid-October 2022 with a firm promise it would be installed mid-November before my new bride, who needed the lift, would come to my home. It was installed on Dec 24. First call was late January, with service in mid-February. Second call was mid-September, with service in mid-October. Utterly no sympathy for my wife. Now it needs service again, in early November. They re trying to count my install date as Oct. 13 instead of December 24.

Please look elsewhere for chairlifts! Service support from this company is terrible, and it's a shame because their customers are elderly people. We put in two of these chairs. The service tech did come out once, fixed one chair, and left the other one broken... He promised to come back for the other. Never saw him again, impossible to get them to return a phone call. I would never trust this company with such an important decision when it comes to stairlifts.

I purchased the lift in 2016. I need the batteries tested and replaced. I called on September 11, 2023 and was told that I would received a call back "in several days" to set an appointment. I received a call five days later on September 15th and was told my appointment would be OCTOBER 24th. From the date of my call to the appointment is over 6 weeks. Forget about this company, look elsewhere. Marsha **

Our chairlift was 8 months old when the issues started. It’s a straight railway extending from the first floor to the basement, and is approximately 17’ long. This unit is used maybe 2-3 times per week. About 4 weeks ago it just stopped running when moving up the stairs. Luckily my husband was able to get it back to the bottom using the remote, because if it’s not sitting at the very bottom or top, in the charging port, it beeps really loud. The unit would not move upwards at all. We called the company and was told the earliest they could come would be 10 days later. Good thing we don’t need it to get to our bedroom! The representative also said that it sounded like the batteries were bad. We questioned how that could be since they’re only 8 months old and not even used daily. He didn’t provide a specific answer, just that the technician would have to look at it.

Of course I am disabled and now completely dissatisfied with the Acorn Stairlift that was installed one year ago. Now it doesn't work and I cannot get a service technician to even look at it for two months. I'm stuck in my house. This company has given me nothing but the runaround. The product is GARBAGE!!! Look elsewhere because I am ripping this junk out and getting a Bruno.

I can't accurately describe how much I hate my Acorn stairlift. On top of being giant and creaky, it never works. I had to call when it broke down last year and getting someone out there to fix it took forever. He left and came back, then they say it's the battery which conveniently isn't covered by the warranty. It was extremely expensive to replace. Then now it's in the fall and it broke down again, and said warranty only covers one 'free' maintenance call a year. So now it's 150 bucks just to get them out here. Do NOT buy from this company. They will try and get you to buy very expensive warranties that are never actually worth it. These things are a money pit and milk a vulnerable demographic for their money. Do.your.research.!

A dear friend just passed away. About 2 weeks before she died, her family purchased an Acorn chairlift. Within a week of her passing, my mother-in-law fell. Since they needed a chairlift and the two staircases were identical, everyone agreed it would be ideal if we paid to remove and reinstall the almost brand new unit which would help our friends recover a lot of the $4000 they had just spent. Keep in mind Acorn does not buy back or resell units so your only option as an owner if you need to sell one is to find an ideal situation like this.

We ordered a stairlift for our new home. We had asked for something on the smaller and less obtrusive side as it wasn't going to be used much and didn't want it to be in the way. The chair was installed last week. It's enormous and obtrusive and clearly in the way of installing proper railings and regular use of the staircase. They have a piece of the track tilted upwards, which looks ridiculous. We contacted the company and they refuse to do anything whatsoever to alleviate the problem. They will, as what they call a courtesy, uninstall the chair, but won't take it off the property. They offer no refunds even though they were contacted within 12 hours of the installation. You sit on hold forever and then they refuse to offer any kind of assistance. Look elsewhere for a better product from a better company. These people should be avoided at all costs!

We've owned an Acorn Stairlift for many years now. We've had many instances of breakdowns and it has proven to be very unreliable. What is most frustrating is their service never seem to have enough staff to respond to service requests. They will never give you reasonable response unless you complain. If you plan on making such a purchase, I highly recommend you do your research because, had I done my own research, we would have never purchased from Acorn Stairlift. Don't make the same mistake we did.

Acorn install simple straight chairlift in November 2021. It stopped working May 2023, 6 months after 12 month warranty ended. Acorn sent rep out to fix, rep said battery was bad and replaced at a cost of $380.00 ($250 service call $80.00 battery). 2 weeks later stair lift stops working again with same problem (so it wasn't fixed). Acorn states it will cost another $250.00 service call plus parts although battery will be covered as battery has a 90 day warranty. They really push selling their annual extended warranty at a cost of $595.00/yr. So I ended up having to purchase that warranty as I'm already out $380.00. for the service call 2 weeks ago to fix. This is a terrible policy for a relatively new item which they state on their website that it is an unlikely event their stair lift will stop working. So remember to include an annual fee of $595.00 if you don't want to be ripped off by their service professionals.

Overall we are satisfied with Acorn service and installation but the product has some minor annoyances which you cannot find out till the stairlift is installed: If you have an open staircase with glass or rails you can see the gear track, the bolts and screws of the elevator. Only if the track faces the wall do you have a nice white cover. No advertising photo shows that! Also the open track is sensitive to dust and dirt. The shrill sound of the activation of the elevator at the beginning and end is very annoying, especially if you want to use the lift at night. To operate the lift you have to hold the hand lever all the time while the lift goes up or down. Very hard for people with arthritis and it hinders you to hold/carry anything while traveling. You also have to hold it if you send the lift up or down with the remote control and you have to wait till it arrives.

Called to have the batteries replaced on my older model lift. Was told it will cost $400 for them to come look at it plus the cost of the batteries. If the problem isn't the batteries I still have to pay the $400 & whatever else cost to repair the unit. Basically they won't even come out to look at it due to age. I was told I could find some place that sells the batteries & hopefully find someone who can replace them for me. Why would I recommend this company if they won't even look after their own units. Big rip off, gouging by the company of the elderly & disabled. My other lift is a Silver Cross, when I called them they gave me a price right away & the repair person was here to fix it within the week.

Once an Acorn Stairlift goes out of warranty, Acorn does not want to provide a yearly maintenance contract for it. They only service the newest products in a home. Their attitude towards older stairlifts that need servicing is to say it is the user's problem. Today, I learned that my service request for two of my stairlifts that are about to fail, will cost $250 per stairlift plus parts and labor. A maintenance contract for the newest stairlift costs $595 per year. A service appointment takes over three weeks. As long as the lifts are new and need no servicing, they work well. But just have a problem, and the problem begins with customer service and their attitude of take it or leave it. Not customer friendly in any way.

Just replaced 2 old Model 120 Superglides with 2 Model 130 T700s. They made a design change which for me is causing bruises. The 120 armrests went up hinged at the back of the lift and were out of the way. The model 130 armrests hinge at the front 3rd of the chair and thus protrude much further out. The result is that I am constantly banging into them when I walk up or down the steps. My arms are bruised. BTW I am not the user so they are parked when I use the stairs.

If you are reading this review...RUN to another company!! The stairlift was put in a week ago. The salesman measured wrong and although I made it clear I needed the railing to remain, it was removed!! My knees still hit the wall, my feet don't reach the footrest, very bumpy ride. I liked the installation person, but everything else was a big mistake and a waste of money!! Do not use this company!! Acorn!!

I purchased a stairlift for my husband in November 2020. In December of 2021 I was informed that in order to keep the warranty on my chairlift I needed to purchase a yearly maintenance plan in the amount of $795. Initially, I declined, because after paying over $15K for this lift, I felt the plan was way overpriced. However, the salesperson relentlessly, called me two to three times every week. I purchased the plan and was told someone would contact me to schedule an appointment to inspect my stairlift.

I have become disabled and my laundry room is in the basement. I ordered my stair lift 14 months ago. Lots of carbon residue, and very expensive. When they called in Sept. to schedule free maintenance, they really scared me with all the terrible things that can go wrong and how expensive they would be, so I purchased 1 yr for $599.00. They couldn't come to service until 12/15, and I decided to terminate the warranty, expecting a rebate of the 10 months remaining. I was told that had to be done within 30 days of purchase. (It's in the fine print on the back of your brochure.) A supervisor (Jody) called and was very unhelpful and continued to tell me how important the warranty is. Do not buy this product! There has got to be something better out there, but now I'm stuck. The service technician was very nice- give him a raise from my $599!

Had the lift for almost a year. It works well but did have one breakdown that required a repairman. The worst characteristic of the lift is that the alarm that sounds when the electricity goes off can not be turned off. It can be heard throughout the house, and it is like sitting in your car with the horn alarm blowing with no way to turn it off. Everyone loses power, sometimes for hours or days, and the alarm continues. When asked why and how to fix it I was told by company representatives that it is a safety feature, which is pure **. The company's engineering remedy that I was instructed to do is to put pillows over the sound, which does not help. Unless you are deaf I would not recommend this lift.

My stairlift has not been working for 3 months called Acorn 4 times they were very nice and told me it’s very hard to get a tech out to Washington State. They said they would put an order in for a tech to get in contact with me. A tech did call me and did come out but I was out of town. I have never heard back from them. This company is unreliable when it comes to service. I would never recommend this company. I have Parkinson’s and several fractured my back which I am having back surgery soon.

When I call for service they tell you they are having heavy volume of calls and put you on hold. After maybe 10 or 15 minutes they tell you to leave a phone # and they will get back to you asap. My complaint is that I should have been given that option from hello. Why did I have to wait 15 minutes to get that option.

The bottom rail of the stairlift covers a heater vent. I contacted the company and the only options were for me to pay them to fix their mistake. Now that heater does not work because it overheats. I'm contacting our state offices that approved this installation.

Purchased straight chairlift in Dec 2020. Purchased annual maintenance contract (ASA1* Straight-ASA1SST) for $250 in Dec 2021. Attempted to schedule appointment in Feb 2022 which was cancelled, rescheduled in April 2022 which was cancelled and rescheduled in June 2022 and rescheduled on Aug 22, 2022. In meantime chairlift has begun to make squeaking and grinding noise during operation. Customer Service has been difficult to get on phone and once informed of problem has been very unhelpful. Not exactly the service we were promised.

I've had the stairlift lift since 2012. I've not had many problems. However, when I have had issues, the techs have resolved them. My problem is not with the lift itself but with customer service. Although I have an annual contract, it is so difficult to set up a service appt unless the annual contract is about to expire. The agent I spoke to today was rude and condescending. I asked to speak with someone else, and got a tongue lashing from the agent before he transferred me. He clearly did not want to send someone out to help with the problem I was having. This happened to be the exact same problem I had with the stairlift 8 months ago when it was serviced. They made it seem the problem was not really a problem.

I could not afford the maintenance fee so the company has been extremely rude. Saying what the problem is without seeing. The chair only lasted eighteen months and was very expensive. Now sitting at bottom of my stairs. Would never recommend.

Short and sweet, when I objected to one of their managers, Erick who works at the customer service dept. due his poor and disrespectful behavior, I said I’ll report you guys to Consumer Affairs, his response: “I’ve heard this thousands of times!" That is how many dissatisfied customers they have. I am throwing this piece of trash which I paid close to 4k out and buy a new one from another company, There are much better companies, don’t waste your money on these people

We purchased and had the stairlift installed last February 2021. My husband has heart disease and Parkinsons. It was difficult for him to navigate the stairs because of the heart disease, however, the Parkinsons made the stairs impossible. The salesman came to the house; we discussed the chair and its benefits, and based on his presentation we purchased the chair. Two days later a technician came and installed the chairlift. We were very happy with both of these gentlemen and we were very happy with the chair. Our experience with the chairlift, the initial the salesperson and the installer was great! Based on our experience with both gentlemen we would recommend the chair; The chair works perfectly.

I paid my renewal on 9/27/21 and asked to schedule a service. They informed me there is no one in Hawaii to do service repairs and as soon as they get one they will schedule it. Sent them 3 emails and left 2 messages since then and they do not acknowledge anything. As of today 11/22/21 - NOTHING! Worst service ever!

I didn't have a great experience with this company. Sales personnel are all about making money, not customer support. My father had an initial stairlift installed that was inoperable. No troubleshooting was offered, only an opportunity for the sales representative to make a dollar, Acorn's bottom line. By the Grace of God, my family was able to research and find replacement batteries for the stairlift and it works great. The lesson in all this for my family is be your own best advocate. Do your homework and research before purchasing from this company.

I have service contract. I have been calling for over a month about moving lift to new house. Initially I called 3 times, talked with person, left 3 voicemail. No response. On 11/1/21 9:19 cut off after hold 10 min. At 10:50 for 10 min with music then got recording to leave a message which I did. Then joined Acorn club because site stated better way to communicate so I did to hopefully get a response. 11/4/21 still no response so did another message through club. Have never been contacted. Wonder if BBB or attorney general of state might help lots of calls to purchase service contract. Which I did but no response when I need service. Feel like all resource directed toward sales. No focus on service. I feel like I’ve been robbed.

Buyers beware. The sale team and installation was good. However you can't sell on the product. My family purchased two lifts from Acorn. The second to replace the first one. It was a straight one replaced by a curved one. We spend over £7000. Sadly after 12 months we found ourselves have to sell the house and stairlift. The second one cost £4350. They refused to allow us to sell it back. They do not seek parts to other firms. So other firms will not take the old one. Managed to sell it for £300. Loosing £4000. Buyer beware. I felt scammed.

Mom was given an estimate for a stairlift on Wednesday, 10/13. Told we had to call back in 1 day to keep the price. Mom called and went forward. It was installed Friday 10/15. Though it is nice, it does not fit well and we discovered it as we tried it out less than 1 day having it. I tell salesperson Saturday, 10/16, morning and on Monday morning. He says he will tell his company. I get no call back. I call later Monday and was told system is down so no paperwork can be generated for returns. Also they are only scheduling installations since system is down. I call Tuesday (today, 10/19). Now I am told system is still down and to call a month from now to remove. They are just doing installs. I am not sure how, if the system is down, that installs are fine but removals are not. If they cared about the customer, they would handle both things evenly.

Ordered and made 1/2 payment the first of September and was given an install date of Sept.28. They called and cancelled... said installer broke his leg. Rescheduled for October 13. They didn't even bother to call this time. Waited all day for a no-show. Made numerous calls, put on hold or hung up. Three days of calling and emails before someone finally told me that the man who gave me the Oct. 13 date was not authorized to do so. Got a call last night from Michael... Said now scheduled for October 27 and could not do better because he only has one installer in the whole STATE! AVOID THIS COMPANY LIKE THE PLAGUE.

Updated on 10/13/2021: After publishing a negative report here on the botched repair of my outdoor stair lift. Acorn contacted me to set a time and date for an agent to come here and examine my complaint. The date established was today between 1200 and 1700 hours. It is now 1817 hours and they have not shown up here nor contacted me to explain why. I was hoping that this report would be a positive one and that they would make the repairs I needed.

All mechanical items break down once in a while and I happily will pay my fair share for accurate repairs. In the past month and a half, I have paid Acorn $750 for repair visits and I continue to have the same problem. Each time I call, I am reminded to buy their insurance for the year, This company gets a kick back for every policy they sell. At first, we diligently paid over $700 a year for repairs; however, they still would charge me per visit each time.

My wife bought a Acorn stairlift for her grandmother and the stairlift has a issue almost every month. After calling them all day you might get to someone and they will schedule you for at least a week from that day!! What this poor lady has to do for rest of the week??? Bad customer service and all they care is to collect the money.

The lift seems to work well - I’ve had mine for 2 months. My stairs have a landing so I needed 2. Today I was offered a warranty that was $600 ($1200 for both lifts) for one year. And their service call prices are just as outrageous! Avoid this company unless you have a lot of spare money.

I have a Acorn Stairlift for over 4 years with the extended warranty- If I ever needed a service call, a technician would be here within the week. I called a week ago due to a high pitch, nails on chalkboard sound coming from the machine. First I was told the "usual" technician was no longer with the company and they would be contacting another one. Days later I was told they are still contacting a technician. A week later I was told "there is NO ONE AVAILABLE". I spoke with a supervisor and he said they were hiring new people and blamed COVID. He is suppose to call me back in 3 days. Thank God it's still working because I am 99% dependent on this machine to live in my house. I will be requesting my annual warranty payment returned and will find a local handyman to try and fix the immediate problem VERY DISAPPOINTED in a company that provides such an important service/product.

I’ve no issues with the Stairlift itself but calling for service to replace the batteries (normal after 3yrs + of use) gave me a shock. First of all when I called the service department number I expected to speak with a technician to book a time however what I got was a big push to purchase their extended warranty @$600 a year! That obviously wasn’t the service department but sales. When I declined the offer I was told a service call would be $300 plus parts. I dare say most Acorn users are older retired people and $300 seems a bit overpriced for me. Just sayin.

My mother's chairlift started beeping due to a battery needing replacement. With the extended warranty she scheduled a service call. However, THERE IS NO WAY TO STOP THE INCESSANT BEEPING until our appointment in 3 days. You cannot turn it off. The beeping is terrorizing her dogs and is so loud it can be heard in every room in the house with doors closed.

Acorn finally sent an Acorn serviceman who replaced the failed part for about half the cost estimated by prior servicemen and the stairlift has been operating well since then.

Chair lift installed several years ago.... Heard from the company initially all the time. Attempting to get us to purchase service contract. Did not purchase. Chair acting weird and stalling frequently of late. Phoned for service. Appointment booked for several days away. Technician showed up. Figured it was battery. Seat would not stay up either and one of the arm controls was not working. Repaired all of these things and replaced the batteries, all in about a half hour. Batteries were $70. Service call was $300. Told we can buy the batteries at Canadian Tire but cheaper from Acorn and if purchase from Acorn that instructions are provided. Haven't tried to contact Acorn to confirm this. Hoping the husband can change batteries himself because cost of service call is ridiculous. Glad I did not purchase the extended warranty or cover plans which were all quite costly. Talk about gouging the disabled.

Had a chair lift installed a month ago. Within 2 weeks a cheap plastic panel piece broke off the bottom. Had to wait almost 2 weeks for an appointment to get it fixed. Only took less than 10 minutes to put a new panel cover on. Charged $250 labor, $28 for plastic piece plus tax. I have had auto work done for less. The cost of the stairlift is enormous enough, but their repair cost is outrageous. I have absolutely nothing good to say. I will recommend other companies to people who need installations.

We hired Acorn to install an Acorn chair lift for $400 that we purchased from a 3rd party. Sent them every measurement upfront (as they requested). They came out and told us that our rails would not work and we needed to spend $800 on new rails (this was a lie). Then he looked at the motor and without touching it, he told us it was uninstalled incorrectly and would have to be repaired or replaced for $1600 more. We sent him away and hired a handyman to do it for $500. Rails and motor worked fine. Now they want us to pay them $250 for the installer showing up. Classic BAIT AND SWITCH. Don't hire Acorn for anything!

A few words of advice. Go with absolutely any other company than Acorn. They have commissioned sales and service, they have products that are only tied to them so other companies cannot repair or get parts. They gauge you on the price and service warranty, they take up to 2 weeks to come out and to top it off they will harass you with calls until you break and give in. I ended up buying then after many problems turned around and had it uninstalled and replaced by Wheelchair Works which has been great and ended up cheaper.

I am trying to relocate an Acorn stairlift for my handicapped mother whose husband just passed away. The Acorn reps are completely inept, would not extend any assistance and left it to my elderly mother to move and take apart herself. The company is eager to take your money for the install, but could care less about their customers. I highly recommend Williams Stair Lifts in Fanwood NJ. They are excellent and treat their customers with respect. The managers at Acorn are the most insensitive group of people and need a course in what customer service actually means.

Stairlift works great. When I prepaid for the maintenance, then tried to set up a time, phone number didn't work. I had to call the corporation. They set a date for me. I waited today, four months past my year of installation and they didn't show up. I called and was told the date had been moved but no one called and told me of the move. I'm really frustrated as you get courted to install the lift. You get courted to purchase maintenance, then that's where the service drops the ball. They have you prepay... then you seem to be forgotten to actually do the service.

My father purchased 2 Acorn stairlifts 6-7 years ago for my mother. The one going upstairs is curved and it has broken about 4 times a year. The salesperson pressured my parents into buying these lifts. She told them they were local. The closest technician lives 100 miles away. We have had technicians come from 200 miles away, that is not local. Often it takes 3 days to get someone to fix it. My mother is 91 and has to crawl up and down the stairs. The annual service contract is over $800 per year. It does not cover batteries which are expensive. If you do not have a contract it costs $250 for them to show up! If your stairlift breaks on a weekend or holiday do not plan on it getting fixed for a long time. DO NOT BUY AN ACORN STAIRLIFT. We are currently looking into replacing the stairlifts.

They were hot to get the 12000 to put in the stairlift and they are not so much at coming out for the yearly service. Have been about 2 months trying to get them to come out and the chair starts beeping all on its own but yet they want me to give them about 800 for a year warranty like that is going to happen.

We’ve owned this stairlift for about 3 yrs and have had several service calls. It just stops working. When we call it is several days before someone comes out and it’s $250 a pop just for the service call plus any parts. They act like they don’t care how much the elderly person relies on the chair. My mother lives with us and depends on this chair for daily use. She cannot get up or down without it. She cannot get to the kitchen and unless we stay in her room with her until the repair person comes she spends several days alone because she cannot come up. I would never recommend an Acorn stairlift and am stuck with one that doesn’t work half the time. I may have to put my mother in a home because of this.

My 77 yr old mother was in need of a major back surgery and was looking to have a lift installed for after the surgery. We called and set up an appt for a bid. The technician that came out was very nice and professional. He seemed to be able to answer all our questions and mom had 2 ladies in other condo building over, as they were also interested in lifts for their buildings. Feeling satisfied mom.

Just had an Acorn stairlift installed on my curved staircase. Ray ** was the technician who installed everything. Ray was very hardworking and professional young man explained everything. I would recommend acorn stairlift to anyone who is in need of assistance getting up and down the stairs.

Josh of Acorn contacted me to discuss the issues I stated in my initial review. Josh is a great listener and wants his customers to be happy so he offered to have a repair tech fix the bumpy ride that occured when the chair rides over the rail joint. He sent Dwyane ** to fix the rail. Dwyane arrived and was skeptical at first, then he rode the chair and said the rail needed to be fixed. I was impressed with Dwayne's mechanical skills and his tenacity to correct the issues. He worked very hard and spent a lot of time securing the rail. I wish the previous tech taken the time to ensure the rail was installed properly. However, I am a happy camper with Acorn.

I have been nothing but harassed about the warranty and purchasing a new year to year warranty. Rep, William ** ASA Aftercare Dept. Specialist, calls and harasses me consistently about my parent's stairlift and has even used scare tactics saying that my father needs this chair and that I have to pay their extra fees if anything happens. This is even though if you need anything in or out of warranty you have to pay for a tech to come out no matter what!! This is a year to year SCAM to prey on the elderly and Acorn and this rep should be ashamed of themselves!!!

They came, were gracious and professional, and fixed everything. Thank you.

They won’t sell parts (batteries in my case) without sending a service rep. Get this: The batteries are over $200 and the fee for the service call is $250. This company is preying on the elderly and disabled. They should be fined. Do NOT buy an Acorn Stairlift!!!!

My parents purchased a curved stairlift about a year and a half ago. At a price of $13,000! My Mom had numerous problems with it which resulted in many tech visits. My Mom recently passed away and the lift is no longer needed. I called the Stairlift Corporation and was told for a fee of $400 they will come and remove the lift but it’s up to us to resell it!!!! It is only a year and a half old. They spent $13,000 already and now they want to charge more!! I would not recommend this product to anyone I know for no other reason then. It’s expensive~it was extremely difficult to get them to stand behind the product and without talking to a supervisor at Corporate in Florida or the Regional Manager for the area my parents live in. It’s sad elderly people have to go through anything that my parents and sister have gone through!

Bought the stairlift. It worked great. Manual says it requires yearly maintenance but you can’t get them to come out and service it! Now it’s making noises and slowing down, not the battery! Replaced it, the battery, last year using a YouTube video reference. Very poor customer support.

I just had a Acorn Stairlifts installed on curved stairs, very nice people, professional, that called and let me know what the next step was, even the phone operators would help and find the right person for me. I went to their offices in Orlando, everyone friendly and helpful, special thank you to Allison, Erica, Norca, Shawn, Russ, and Scott. Scott came to measure and to make sure I received what was needed. Shawn and Russ came to do the installations, everything was done without any problems. I would recommend Acorn to everyone, one of the nicest company I have ever needed to work with. Norma ** 22 Jan 2020.

First, the lift is unreliable. I bought this lift in April 2019 and have had to call at least 7 times for service and had to have tech out 4 times, going on 5 now. Tech is unable to come out until this Wednesday Dec 11 which will be a 5 day wait. This is the only way my wife has to get in and out the house which is on the second floor. Acorn Stairlift doesn't care and is setting me up for paying for the very expensive warranty coming up in April 2020. I don't believe the response time will be any better after purchasing the extended warranty. So, save your money, do not buy a stairlift from Acorn!

I wrote a review last July, about 10 months since I bought my two stair lifts. While at the time I had some issues, as the review stated, they did finally fix them. I visited my second home in September and the stairs worked fine. They were used in October and worked fine. I arrived at the home December 3 and both stairs did not work. No lights at all. I called Acorn and at first they told me it would be 8 days until someone came out. I complained that this was crazy and they agreed to send someone out in two days.

I gave the salesperson $100.00 cash deposit in Sept of 2019 with the option of getting it returned. I discussed the purchase with other family members and decided not to make this purchase. I requested a return of my deposit, because of family decision. I have made about 6 phone calls requesting them to return my deposit. I last spoke to the finance department and they promised that the check was in the mail. 8 days later, have still not received my deposit. I tried to call someone today and had to leave another voice mail. I believe that they should have returned this money when it was first requested. Needless to say, I am not happy with the non results and I WANT MY MONEY BACK!!!!

We had an Acorn stairlift installed at my parents house three years ago. Installer was good and it worked well. This year a gas spring at the bottom of the rail (rail section folds up out of the way of door) failed. I was able to remove it myself. When I contacted Acorn they told me there was no part number for that gas spring and we would need to replace the rail at a cost of about $1,000. I did some research. Called U.K and Scotland was able to track Acorn part number. When I contacted Acorn USA they would still not sell me the gas spring. Had the local rep contact them and the still would not sell it to them. I feel they do not want people to fix a simple gas spring but would rather upsell elderly and disabled people to replace a whole rail assembly. I feel that is very dishonest. Especially when they said there was no part number for that spring and I was able to find their own part number for it. This is why I would not recommend Acorn Stairlift.

You must know this before buying an Acorn stairlift. They do not stand behind their products because they are obsolete after 10 yrs! They do not make parts for any unit over 10 yrs old! They are exclusive, which means only their technicians will repair them. Their technician told me it would cost $300 to come out with parts extra. Not wanting to pay this outrageous cost I called Acorn in Vancouver again and they had another technician call me.

I have a split level home and I wanted two stairlifts. I purchased 2 used ones about 2 years old. I installed them myself as I am mechanical. I had an issue with the first one. It needed two new batteries as it was very slow. Service call of $250.00 plus $67.00 per hr plus parts. The second one works but it needs a lower sensor to tell the unit it has reached its limit. I bypassed the sensor and told my wife to stop at the mark I made on the wall. A $10 or 15 dollar part. I called the company to purchase one and I was informed that the policy is to not sell replacement parts unless I first schedule a service technician at $250.00 and $67.00 per hr plus parts, It is a shame that one cannot purchase replacement parts without the need to have a service technician. I will be on the market for a used non workable stairlift for the parts that I may need for future repairs. By the way, I purchased these stairlifts for $400.00 and $450.00.

We bought this stairlift for my mom. They were a few hundred dollars less than the competition and so heavily advertised, we felt that they could be trusted to deliver a good product. In less than two years we have had an expensive battery replacement and a couple of service calls. Each service call is $300. The battery should not have needed replacement for five years. We had to pay for the battery. One time when the unit stopped working, Acorn would not send out a service technician for five days, leaving my mom trapped. Once you buy Acorn you are locked into them for service. They will not sell parts to other repair people. I think they have strong marketing but I do not like the quality of the unit...keeps breaking down and each repair is very costly and you cannot get it repaired by anyone else.

This Company is a complete ripoff. We purchased my mother who is 87 years old a stairlift for her safety. However, we didn’t realize that we would have to get a service warranty that would cost us $600.00 to $750.00 every year. Also my mother is on a fixed income. My mom’s stairlift broke and she is unable to climb steps. It took 2 days before the service tech made a visit to replace the motherboard and I was told that I couldn’t keep the part that was being replaced. Mind you I had to pay over $600.00 to have a tech to come out and fix the stairlift chair. I am very angry about their service and Acorn didn’t care about my mother stuck on the stairs. Because the stairlift broke while going down the stairs. What a complete ripoff. Especially not even an apology from the Company! But they want you to buy the service warranty every year for $600.00 or more each year‼️

Stair lift for my 104 year old WW2 vet father. The salesperson came out gave us a quote. He saw that our father was a vet and gave us a "discount". We found later the VA would of paid for it. Acorn knows that the VA would of paid for the lift. He just wanted his commission. He tried to pressure us into outside. Left. Thank goodness we didn't bite, because the VA is having it installed.

For the initial 10 months the chair operated well. However, once problems start, they seem to never end. The most recent trouble- the chair goes up and down the steps on its own. Because seniors depend on this 11,000.00 lift to navigate the house, it is a nightmare and totally unreliable.

We purchased a BROOKS STAIRLIFT in 2012. Acorn makes this stairlift. This year 2019 the stairlift stopped working. Our manuals have Acorn's number listed for technical support. When we called them we got a terrible runaround. "How do we know you purchased it new?" They emailed me a form to fill out, I needed to take pictures and measurements to make sure it was installed right. It ran for 7 years with no problems, no service calls. I wasn't looking for a warranty. Just a service call. After 7 years I realized we had the original battery in the stairlift. I got a company in Albany to service it, they changed the battery and did a service maintenance, oiled rail, etc. They came a day after I called them. I will never use Acorn again. I did purchase an Acorn Stairlift in Florida in February 2019 and was told that this is the way this company operates. I will tell all my old friends to stay away from Acorn if they need a stairlift. Patricia **

We had Acorn put in a lift several years ago and were satisfied. We had contacted them and had a salesman come out a few weeks ago. We were having 2 stairlifts installed both with 90 degree turns. We gave them a $2000.00 deposit and were contacted Wednesday that the install would be Thursday 7-25-19 and the check for the balance was to be $20,983.00. When the salesman was here a door at the top of the stairs leading to the basement needed to be expanded from the 26 inches to 30. We had a contractor come and open it up to 32 inches. When they called Wednesday to give us the total they also wanted proof the door had been expanded. I informed the caller it was completed to 32 inches and was told we had to take a picture with a tape measure and text it to prove the door had been fixed. Really?

I would have given no stars if that was an option. My dad is 93 years old and can not make the stairs any longer. We pay a yearly service fee for Acorn which allows the chair to be serviced and be able to get service appointments quicker. However, this is not the truth. We had our chair serviced and was told everything was fine but two weeks later, July 4th, the chair wasn't working perfectly. The technician came out that Friday to fix the "computer board" but the chair was making noises that it wasn't making before the service call.

I have two Acorn stairlifts, a 180 Curve and a 120 Straight. The Straight needed very little service, if any. The Curve required service; but, Acorn provides excellent support. For example, the Curve broke down on July 2, 2019. A service rep was at my house the next afternoon. Since the fix was short term, a rep also appeared the day following the 4th of July holiday and replaced the entire carriage, a value of $5000. I have been completely satisfied with Acorn service. By the way, I purchased a warranty that was in force at the time of repair.

I have had both my Stairlifts since July of 2018. It has been my experience thus far that the lifts have been a Godsend. They have performed flawlessly. Everyone from Acorn has been wonderful... from the salespeople, installers, technicians, to tech support. They are amazing, and really care about their customers and their safety. I personally have years of experience in customer service, and believe me Acorn is top-notch.

In 6 weeks, the lift has not functioned 3 times. We bought this stairlift in May 2019 because my husband who has dementia broke his hip and was returning from rehab and was unable to walk upstairs. Even before his return and the day after installation, after my son tried the lift, it got stuck and the technician had to come and reset the whole thing. Four days after his return, the chair got stuck at the top of the stairs. And it took 2 hours for the technician to help me get it going again by phone. Then, on June 28 at *;10 p.m., it did not work as the aide was bringing him upstairs. When I called at 8;30 p.m. I held for 10 minutes and then a rude, and inept person was unable to help in any way.

Takes days for support person to come to home for repetitive repairs. We pay annually for service contract based on sales claim that we would get priority service. Not true. If could go days without chair lift, would not need one.

My advice to your readers is to do research and read the reviews prior to purchasing one. I purchased an Acorn Stair-lift for my husband and it was installed in January 2017. He used it for about 11 months. It worked nicely and he derived much pleasure during its use. He was unable to use it during the last six months of his life. Meanwhile the one-year warranty was about to expire. I began receiving calls from Acorn urging me to renew the warranty, to the point of harassment. The calls persisted even after I advised them of the seriousness of my husband’s illness, that he would probably never be able to use it again. I was asked why I ever purchased the stair-lift referring to it as “an expensive piece of equipment” that I should want to protect!

I bought two outdoor stair lifts for a beach home 9 months ago. Each time I come back to the house there are issues. This time a service person came out, fixed nothing and actually made it worse. Neither now worked. Two days later they sent out Alex. He was great. He found the problems with both of them. He also fixed the problems caused by the first service guy. He cares about his work and fixes things right. I now see a lot of bad reviews for Acorn service but if you live in SE Gulf area, ask for Alex to come fix your stairs. The stairs are well made, they just need to be installed and used correctly and when something is wrong, get Alex.

The good news is that Acorn was willing to renegotiate the cost of their maintenance to a more reasonable price. They lowered their price from $1100 to $400. They were persistent in their follow-up and I was insistent on a fair price.

My father purchased an Acorn Stairlift for my mom. He told the representative that it would be installed at our vacation home in North Carolina. He told the representative that it would not be used but maybe twice a year. To make a long story short my mom passed away before getting to use it. When we went back to our vacation home and tried to use it, it wouldn’t work. We called and was told it had to be used weekly or the battery would die. We had someone to come and fix it and he told us that as long as we turned the power button on and off it would work no matter how long it wasn’t used. 4 months later we go back to our vacation home and it doesn’t work again. They knew this from the very beginning that it would not be used on a weekly or monthly basis when my father purchased this stairlift. I believe this company is not being fair to the elderly and are taking advantage of them!!!

Stairlift purchased 29/11/2016. Service call required 27/5.2019, only 2.5 years old. Dealing with Acorn's sales team was a very pleasant and satisfactory experience. Being told there was no maintenance but a free service call would be made in the first 12 months and that the company would contact us. Didn't happen. Unfortunately, when requesting a service call it took 2 weeks. Luckily I was managing without the lift. Service rep checked lift and told me the lift would require a NEW MOTHERBOARD $200.00 and NEW BATTERIES $200.00 and service fee of $165.00 all to be paid before he left. Totally shocked, how could that be in when only 2.5 years old. I rang the Acorn while rep was working and was told that is what had to paid $565.00, after insisting that was very unfair to charge for such big replacements on a unit only 2.5 years old, which had little use.

My parents, aged 84 & 87 purchased an Acorn Stairlift. They paid for two chairs. One for each level of their home. The chairs work wonderfully and provide great accessibility to their which they have lived in for almost 50 years. I do find it quite disappointing that ACORN is using predatory techniques to sell aftercare warranties. At no point during the sales process did the salesman mention a 1 year warranty on their merchandise. At no point during the sales process did the salesman mention the warranties were year to year.

We purchased our Acorn Stairlift - two levels - March 2018. We have had problems with it the last 4 months. It will stop when going up or down not once, not twice, but 4 or more times. You just have to wait sitting in the chair until it decides to move! I called the company to repair it. It took a week for them to come out, and then they wanted to charge me! I told them that we had only had it for 11 months.

We paid $15,500 8 weeks ago for a three level stairlift for our 91 yr old Alzheimer’s mother. It has been “playing up” the past few days. We did usual home fixes. Swapped out the remote batteries, rebooted. Today, it stopped mid staircase (very steep narrow stairs) with mom in the seat. Called customer service. Explained situation, while mom becomes increasingly distressed at being stuck, to be told 1 we aren’t holding the remote right (we had been until this week!) or that perhaps the batteries in the remote needed changed - she said this to me two minutes AFTER I told her we had changed them and it hadn’t helped. Went away and came back offering $250 service call out. I said, "What, it’s only 8- weeks old." She said service would call me back.

After installing the stairlift, we have heard anything from Acorn. Last week someone from Acorn called and wanted to sell extended warranties. When I said no, the guy just hung up the phone. Did not even bother to ask how is the stairlift working? Acorn doesn’t care for its customers!

Lots of money. Machine works but with 16 stairs, rail installed in sections. Had Acorn return and they could not fix and stated that it would always be bumpy and jerky because of joining rails. Really irritating.

Called for service as my Mom's chair is completely inoperable. Was told that the next available appointment was a week away. Was told that this particular area was very busy and we would be put on a cancellation list. Was told probably needs new battery. No indication on chair that battery was low. Mom stuck in basement apartment. Unacceptable.

These products are not cheap but necessary. We have had the chairlift for less than a year and it's broken down 3 times. This time it was completely inspected and signed off on yesterday then today it tilts 45 degrees, nearly tosses my mother down the stairs and stops working. Best part is they can't get anyone out here to fix it for 5 days! This means my mother is stranded upstairs for 5 days. She cannot leave the house, she will be trapped in an emergency. This is dangerous and unhealthy for anyone psychologically to be trapped in their home. This is literally a life saving product and there is no urgency to get this repaired. The quality on something this important is terrifying and the complete disregard for the living conditions of the clients who keep them in business is abhorrent!

My previous complaint, expressed in an earlier review, has been listened to and well taken care of. It turns out, they're "just a phone call away." The phone call came this morning, and I'm happy to say not only does my stairlift work well, but the company really seeks to satisfy its customers.

My 85 year old mother has a chairlift used regularly until she was admitted to hospital. It stopped working and I called to repair the problem $165 plus parts. I was not told to wait til it was fixed. I assumed it was fixed and came a few days later to find it wasn’t working. Called again to get it fixed saying I wouldn’t be there. They came and said they couldn’t enter because I wasn't there - apparently that was my fault! They came again to fix the same problem. I checked it later and it worked to get to the bottom of the stairs then stopped working. Whilst Mum was ok hospital it remained there. I let them know but I took 8 weeks to book in another call due to Mum's not being in the house.

I was in a horrible motorcycle accident in June of last year with many serious injuries. I had a Stairlift installed in October so that I could access my upstairs where my bedrooms and bathrooms are located. I am pleased with it except for one critical function. I and my neighbors who were here the day the salesman came out told us that it would wrap around a wall upstairs but when installed it stops at the top of the stairs with my feet dangling over the last and next to last step of the staircase. I have to swing my left foot out to reach the landing to swivel the seat. It is hard for me to do especially if I have items in my lap. I have called my salesman twice with no return callback. I am quite frustrated at this point. The construction is dangerous.

We purchased our custom curved stairway stairlift from Acorn in February of 2018. When my husband came home from hospital he used it for 1 month then no longer needed it. We kept it in place in case of further need but he passed away in September of that year. Called Acorn to ask if they could assist with installation of this unit in another home with same staircase layout if needed. They offered no assistance whatsoever. Since that time I have learned that they not only will not support the stairlift if installed in another home but that they will also refuse to provide any parts or service for the stairlift if moved to another location. Would think twice before considering Acorn.

I purchased Acorn 180 Stairlift on February 2015. To our surprise that they did not tell us that the contract doesn't cover the batteries. 2 Batteries costs us over $250 and we already paid twice so far in 4 years!! I couldn't replace a new carpet because they won't touch the stairlift and have to Acorn tech to uninstall and get a new carpet and reinstall the stairlift. Acorn said it will cost us over $1400 just to uninstall and reinstall!!!

Purchased the chair and had it installed October 2016 for my dad. The chair worked great and the first issue didn't come up until July 2018. The chair stopped working completely and we had a technician come and repair it. Whatever he did got it working fine again but we were told that if that code came up again he would recommend replacing the motherboard (not sure this is the correct term). Had an annual service in October 2018, the batteries needed replacing already. We were originally told the batteries should last 3-4 years, it had only been 2 years. Then on New Year’s Eve 2018 in the afternoon the chair stopped working again, dead at the top of the stairs. Same code as July 2018. Since this was New Year’s Eve and we are on the West Coast and the number we call is eastern (three hours ahead) we were unable to reach the service department that day, and they were closed the next day.

I received a call from Josh at Acorn customer support this morning. he assured me that the same youn man who installed my stairlift would be here in two days to repair my stairlift at no further charge to me. thank you Josh and Acorn. Hopefully, this problem will be resolved in two days. I am deeply appreciative of your timely response.

I took a loan to buy an ACORN STAIRLIFT after busting both legs as a Fireman, and been having trouble with the chair a few times since installation. My chair would stop going up or down my steps mostly around 3 times. Sometimes, I had to sit until it decided to move again. A repairman would come to my home and said it was fixed, leave and same thing all over again. The office would say about the repairs he did. Last time he was here office said he repaired a wire in my chair. "The repairman never did nothing but rode my chair a couple times and left. He never touch any repairs". I just put over $20,000 in my home with Window World (another mistake) making my home handicap accessible and now thinking about selling to buy ranch home.

I have muscular dystrophy and can no longer walk or stand and was unable to get to the second floor of our home. I contacted Acorn Stairlifts in order to keep my independence and ability to get to our bedroom and roll-in shower. Was told by the sales person before purchase that everything was adjustable. Lift installed on 12/24/18. Talked to installer before work started that seat at the top had to be even with the wheelchair seat. He said that he would try to make it as close as possible but he was limited as to what adjustments he could make. Also, the seat, armrests, controls and foot plate cannot be changed or adjusted. Seems sales was misleading on the adjustability of the unit.

Salesman stated that Acorn had a service facility in my hometown (Winston-Salem, NC.) This was a lie. They have two repairmen that service the entire state of North Carolina. The installer was very rude. I will not let him in my house again.

Be aware that on the 130 Straight Stairlift, it doesn't have the Standard Park function where the footrest is level with the top step, where both feet are level with the landing. You have to use your feet to push yourself around to a 90 degree angle to step off the chair onto the landing. This can be a problem if you have foot or leg problems. The curved stair lift apparently has this function. Otherwise I was very pleased with the chair and its installation.

Acorn Stairlifts has to be the worst company I have done business with. My mother purchased a stairlift for her husband who could no longer get around due to cancer. Unfortunately, his condition worsened two weeks after the stairlift was installed and he ultimately passed away about a month later. The stairlift was hardly used given the circumstance and had only been installed for a month. When I explained the situation to Acorn and asked if we could return the stairlift or assist with reselling to other interested customers since it was in brand new condition, Acorn refused to assist, would not allow us to return the stairlift and only offered to disassemble and move it to another room.

We talk to Acorn 3 month before going to Wyo. We talked again just before we left CA. Acorn said they could do it. Called Acorn again when almost in Wyo. Told Acorn what days was good for us, we gave them a 3 day window. After 3 weeks of calling Acorn, they told us they could not do it they had no one in the area, and to find someone else. So we did out of Mont. and they did a great job. They were there when they said would be, and the job was done in a week. We told Acorn that I was 75 and could not go up or down stairs, because of my knees. By waiting on Acorn to tell us no, was very hard on me. So if you need it done so you can go up and down on your time frame, do not trust Acorn to meet your goals. Acorn did call back about 3 weeks after and said they would have someone in the area, by that time the stairs was in, they work great from the Company in MONT.

I bought the unit and it was installed on 12-1-17. The sales rep was very nice and answered all of our questions. This was installed in a condo unit for my Mom and the unit was undergoing construction new carpets, paint etc. On the day I moved in and brought my Mom to her new home she could not enter because my brand new chairlift did not operate, called for service and the earliest they could get there was 3 days later, then charged me $75.00 for new batteries... Are you kidding me?

There were two things that impressed me about my experience with the Acorn salesperson. Firstly, she was very well trained, and technically knew her product from top to bottom. I could ascertain this due to my past experience. She also believed in the product she was selling whole heartedly. Michaela **, recognized immediately that my wife Nancy was physically in a bad way (three major knee surgeries, and living on our second floor). I closely observed her as she took measurements and other requirements to see if we could accommodate a stairlift in our 1937 built home. Lastly, after a successful outcome, we talked. Most salespeople are usually anxious to complete their sale and move on. Michaela not only took the time to answer all our questions, but also get to know each other on a personal basis. It was a lovely experience. The product itself was installed quickly and is operating far above our expectations.

About 3-4 years ago, we bought an Acorn exterior Stairlift for a vacation rental house that we own in North Carolina. Acorn was the only company that we could find that would install an exterior unit here. Nothing fancy, our installation was straightforward with no turns. We bought it primarily to allow our aging mothers to visit the house; they have both passed now. We also thought it a benefit to allow our disabled guests access to our home which is ten feet off the ground to protect it from flooding. It is imperative that it work flawlessly ALL THE TIME! It has NEVER worked flawlessly.