Acorn Stairlifts Reviews

The work technician John was very personal and did a very good job. He answered all my questions I had about the stairlift and was very pleasant. Thank you.

Chad was very nice, very competent, he fixed my stairlift. Now I can use it and I’m not afraid! I was kind of afraid to use it before Chad got here!

Chad was on time, very respectful, and he got the job done without any issues. We really appreciate him.

Chad is very kind. And he was very informative. His directions were very clear. He seemed to be very knowledgeable of his job.

Johnny was courteous and professional. He did an outstanding job.

Very please with Johnny and his expertise- he answered all our questions. Very professional.

John was her technician. He was amazing. Great customer service, amazing knowledge, was able to fix the lift in almost no time and give me a good understanding. What was wrong. Highly recommend him to work on your stuff. He’s a credit to Acorn, a great company if you’re looking for stairlifts for your parents.

Very good impression of the technician. He was very courteous and polite. He was very professional.

Johnny was good, he was helpful in explaining. Very professional and showed me how to clean it.

My experience with Acorn employees and service staff has been a very positive experiences since I first purchased it. I highly recommend Acorn.

Chad is a wonderful person. He's a hell of a good guy. He sociable, he answered all of our questions. Couldn't have asked for a better guy.

John arrived in a timely manner and got right to work checking out my Acorn stairlift. He made sure everything was in working order. It runs well just like new!.

John did an excellent job at servicing my stairlift. He answered all my questions. He was very polite and on time. He was very professional.

John’s doing a great job. He’s great to have around. Be sure to send him the next time I need to maintenance. Thank you.

Chad was very polite and seemed to know what he was doing. I am very pleased with him.

John did a great job on servicing our stairlift. He was polite and very quiet when he worked. He comes highly recommended and did a great job. Thanks for the good worker.

Johnny was very good. He told what was wrong with it and it was user error. Very informative. Thank you Johnny. If we have another problem please send Johnny.

Chad was excellent. They said he was the best installer that they were sending and that he was a senior installer. He made that very clear!

Dorian ** is an experienced field tech. He really knows all about the acorn stairlifts. He is always professional and kind. He is always welling to answer any questions we might have.

Great job. Very polite and professional and within the time frame.

Did great job, quick, on time, did what he was supposed to do, great job

Chad did an excellent job. He was friendly, professional, and knowledgeable. He took our grandson our grandson for a ride and was very caring for him. Happy to have Chad back anytime!!

Jonny was prompt, professional on time polite and informative with everything that he did to repair my mother Stairlift. He was very knowledgeable and explained everything he was doing and what we needed to do to maintain the integrity of and usage of the Stairlift.

I really appreciate Chad servicing the maintenance so that I can continue to use the stairlift. I really enjoy having Chad in my home.

Char was excellent, pleasant, and he did a great job. Very informative and no problems at all!

Called to estimate arrival time, and arrived during estimated time. Personable, polite, high regard for property. Worked diligently and gave updates. Knowledgeable and explained what he was doing. Hoping that this solves the problems we have been having for a year.

Chad was great. He was very professional. Great guy to have in our house.

Chad was very professional and friendly. We thoroughly enjoyed the experience. Chad is a ten! Very very professional!

Excellent job! Extremely satisfied with the service. The technician could not have nicer. Hope we get him next time.

Excellent Service! Technician was very thorough. Had great customer service and was very respectful.

Great tech. Very professional and informative. Very comfortable with Johnny **.

Chad was wonderful. He was very and knowledgeable. He is a great guy and did a great job!

Mr. Johnny **, associated with Acorn Stairlifts, is an exceptional technician. He provided thorough explanations for all aspects. His demeanor was both kind and courteous.

JOSH **, Outstanding job, knowledgeable and very courteous. Great personality!!! Made sure all aspects of the project were complete and all safety and maintenance issues reviewed.

Our technician Dorian was very professional and prompt. He replaced the part in just a few minutes. I am very pleased with the Acorn service.

Excellent service, tech very knowledgeable, professional, personable, and explained everything to me that he was doing and why!

Chad was very professional, friendly, and efficient. I highly recommend him to anyone who needs this installation!

Well Chad knew what he was doing and fixed the problem immediately and he sold me a new warranty so I'd say I'm pretty happy.

Chad was the ultimate professional. Great service technician. He has a welcoming personality. He showed my mom and our home respect and that means a lot.

Johnny ** was very thorough and tested everything. Did more than any other technician we have ever had.

Great job. Josh was terrific!! Appreciate his detailed knowledge and professionalism!

Chad was friendly and as far as I know he did the work. He came in, got right to work and stayed busy.

Zero emergency service, delayed appointment dates, rude techs ( phone response is courteous, dishonest, clearly uncaring). Worst repair service of any utility, auto, in my life. Stuck in my 2nd floor apt for 3+ days because of course, no work on weekends. Most repairs required a 2nd visit because service was inadequate, incomplete, or real problem ignored. And all of this for a mere $800 service contract per year. I believe this company needs to be investigated. Most of the reviews I read echoed mine.

Tech is so nice and friendly. He did a great job and very helpful. Acorn is the best stairlift. I can’t live without it.

Great tech and informative. He has done an excellent job. And explained the process clearly. Great technician.

Chad was as expected. On time professional polite and thorough.

I would like to say Chad arrived on time. He was very professional. He serviced the lift and I was very happy with his service.

Chad was very nice. He is a very nice person. He explained a couple of things that I could do with the chair that I didn’t know before because the guy that installed it didn’t show me all of that. Chad is a blessing.

Chad did fine today. Everything got fixed in the end. I'm glad it works now! Diana

Well Chad was here in time. Fine and dandy. All that good stuff. I’m just glad he came at 745 and I didn’t have to wait until 1 o’clock. He is an asset to the company.

Our experience with Chad today was very well. No complaints. He has it running like it was when it was brand new!!

Chad was pleasant to work with. Very professional, efficient, and informative.

Chad was professional, friendly and thorough. He did an excellent job of dismantling and reassembling both stairlifts in the house. We would highly recommend him.

Acorn Stairlift is the real deal from start to finish. Our sales rep was extremely informative, the product is affordable with payment options and various credits like an AARP member discount. Finally, our installation rep (John R.) even suggested a slight modification day of install which freed up the railing for my dad. This chair system is helping pops now enjoy the entire house. Thanks Acorn!

Great job! Johnny was on time, professional, patient with my questions, and effective!

Chad was very punctual and he let me know when he was arriving. He was friendly and professional and explained that the lift was in good working order and he is an asset to your company!

If you expect this stairlift to work flawlessly, forget it! In less than a year, mine stopped working altogether. It just sits there and beeps. If you expect prompt, courteous repair service, forget it. I wound up talking with some snarky individual in Florida who basically told me to pound sand when I tried to get service over the weekend. For the amount this thing cost, the result is far below my expectations.

I would like to say that my experience with Chad today has been absolutely great. He was personable very polite and hard working and I think he should have a giant raise!

Chad was wonderful. I couldn't have asked for a better appointment. He fixed several things that needed to be fixed that he wasn't scheduled to do but he fixed it anyways. Great guy!

Chad did a great job. He got in and got right to work which was great. Couldn’t have asked for a better install!

Chad was very professional, and very kind. He took ample time to explain everything to me and I feel very comfortable with the stairlift. I enjoyed having him in my home!

The tech outlined his assessment of our unit and how we should continue to use it.

The remote for the chair doesn’t work anymore and I was going upstairs on it and it stopped, I had to go back downstairs and try all over again and I finally got back upstairs, I think they are nothing but junk! I’m trying to get rid of it but no one will take it because they say they are junk!

Chad was very good. Everything was excellent. I couldn't ask for anyone to be more professional than he was today. Johnny on the spot!!

This was the best experience ever, no surprises and everything went just as they said it would. Highly recommend if you need help with stairs. Josh ** was the best installer and explained everything well. Highly recommend if you need help with stairs. Cost is affordable, easy installation and cheaper than moving. Acorn is a great business to deal with.

Chad went above and beyond. He was competent in his work. He found out what the problem was immediately and he took care of it promptly. Couldn’t have asked for a better technician, truly.

They were able to get installed quickly. Everyone was kind and professional. Chair works great. Made it possible to continue to live in the 2 story house I had lived in for 45 years.

Johnny was an excellent tech. Thorough, punctual, explained his work and answered my questions. He is a professional rep for your company.

Chad did an excellent job. Everything works perfect. Our dog loved him so it seems he's a good guy. The interaction was a very pleasant experience.

Chad gave me a wonderful experience. He was nice, and thorough and he got my mail. My husband bought it so I'm kind of the second owner but Chad has it running like a brand new machine. 10/10 would recommend Chad and Acorn to anyone.

Carlos ** was a professional, the best attitude that a person can have, very trained and a wonderful person. I hope you have the opportunity to meet him.

Chad is wonderful. He is professional and friendly. He went above and beyond while he was fixing the stair lift. He listened and addressed every issue. Best experience with a repair ever.

Derek was awesome! He had had a long day. And still, was gracious, friendly, and very knowledgeable. We appreciate him very much. Thank you!

Beeping annoying when start. Had a "6" error when going up the stairs and kept beeping and thought it would never stop. Disappointed does not have an alarm when seatbelt not fastened. Moves consistently but would not call it "glides". Foot rest does not swivel with the seat so not safe when getting off chair. But gets me up the stairs.

Chad was very business like and he did his job very well. I appreciate his work. Thank you very much!

Chad did an excellent job. He arrived on time and he completed my service in a mannerly fashion. Gave extraordinary friendly service. He was professional, courteous, compassionate to my loss, and a very polite young man.

Chad did a great job. He arrived on time. He finished quickly. He was polite and my chair works very well!! And he didn’t get lost trying to find my house. Couldn’t have asked for a better service visit!

Our visit with Chad today was great. He was very professional, polite, and courteous. And he was prompt.

Chad was very efficient. Very kind young man. Well mannered, likeable. All around professional.

Chad did an excellent job. Thank you so much. What a professional!!! He was prompt, on time, got right to work, and I really appreciate him and his sense of humor!!

Chad did an excellent job. He was very friendly, professional and knowledgeable.

I ordered an electric chairlift (the upgrade seat that automatically turns you to step off the chair), the sales lady took ALL the required measurements, including measuring my 96yr old Father, plus $500 dep. LET me add before I continue. This Review, Everything I’m stating here are FACTS! This review could be used in my defense in any USA SUPERIOR COURT as a TRUE & FACTUAL BRIEFING, signed by me-#.

Terrible!!! Watch out for this company. Once you buy the product, you can't get proper service. Our chair is only 5 months old and we get an H1 code and the chair will not move. It was repaired? 2 days ago and today it still has the same problem. According to my "warranty rights", it states a commitment to attend breakdowns within 24 hours, 365 days a year. NOT SO. They want to come back on Mon., 5 days later.

Everything is always excellent with Chad. He was courteous, polite and professional. We love him! Not only do we love him as an Acorn employee but he is an amazing person!

Awesome. Timely. Courteous. Friendly. Did a great job. I depend on my Stairlift every day. Without it I wouldn’t able to get up and down the stairs and would have to leave my home. The technician did a great job.

Chad gave us the most extraordinary installation today. He was polite, professional and courteous. We couldn’t have asked for a better technician. Please give this man a raise.

I have been using an Acorn Stairlift for several years, and it has been reliably and consistently operating daily, but recently needed maintenance and minor repair. Technician (Josh) was routed within 24 hours and repaired successfully. Service received was very satisfactory and detailed.

Josh ** was great ! He installed our Acorn stairlift for us in Aug of 2025. He did a super job! Left us with no mess to clean up and the system looks great! We had a problem with our stairlift recently and he repaired our system in 1 day! We would recommend him to anyone! We are very satisfied with his work!

Chad gave a great service. Personality of the tech was great. He was polite and professional.

Chad was very professional. He came in and got right to work and fixed my chair immediately. Couldn’t have asked for a more respectful, professional, polite young man.

Chad was very polite. He was very respectful and he was very knowledgeable. He did a great job. Give this gentleman a raise. We thought he was so professional and polite that he was the manager.

John provided great customer service. He explained the process and shared a lot of info about the chairlift. Excellent service.

We are very pleased with the annual service call today with John. He kept us updated as to when he would arrive and provided thorough and quick service.

The technician John did a great job at servicing our stairlift. He gave it an annual inspection. He was very professional and did a great job.

John did a great job at repairing our stairlift that was out of batteries. Definitely would recommend him for any service work. Thank you.

John was polite and very considerate. He did a very good job maintaining our stair lift in a timely manner.

Chad was very friendly. He was very knowledgeable, and he completed the job in great time. I can see that he has done this before. I would recommend him to anyone.

Johnny was a great tech. He went over our chairlift completely & worked to resolve our concerns.

Josh ** was ABSOLUTELY AMAZING!!! He was very thorough in his demonstration and the installation. I highly really recommend him to anyone. Very knowledgeable. The representative Sherry ** was awesome. Also very thorough in her measurements. Her detailing highly recommended.

Our installer, Carlos ** was so professional. He did the job quickly and complete. He worked efficiently and did a thorough demonstration of the lift. Thank you, Carlos.

John our service technician did a wonderful job at servicing our stair lift. He was very thorough. He was very helpful and answered all my questions about the lift. I highly recommend him to anyone who has an Acorn stair lift.

John, the service technician did a wonderful job servicing our stair lift. There was a few issues with it that he got solved. He was so polite and nice and also very knowledgeable about the stair lift. I highly recommend him for any service issues with this company. Thank you.

Johny was on time and professional. He explained all aspects of the repair to me in a manner of which I would understand. He had a bubbly personality and very pleasant. He seemed to truly enjoy his job.

John did a great job at servicing our stairlift. He was very professional and was very knowledgeable and thorough with servicing the machine. And his sufficiency was greatly appreciated. Thank you....

John, our service technician was very helpful. He helped fix our stair lift and did some basic maintenance on it. He was very knowledgeable and polite. He did a great job and would recommend him to anybody.

Miguel ** was very professional, very courteous, very helpful. If I need service again, I will be requesting Miguel. Will not accept anyone else.😁 He went above and beyond. I would recommend him to all my friends and family.

My repair technician, Z, was fantastic! He answered all my questions and provided additional information to me. He also fixed improper original installation issues for me and I can now use the bottom rail/ramp without moving my rug.

Chad was professional, polite and efficient. He showed me how to use the chair in its entirety. He was very neat and clean. Couldn't have asked for a better installation and service. I'd love to have him back.

Technician, Johnny was wonderful. Explained everything to my husband who is ill. Would highly recommend him. Very polite too and knowledgeable in his position. He took his time with all our crazy questions.

Technician was fantastic and answered all my questions, he also explained fully how to operate the system. Zuhare did a great job, 10/10 would recommend his as a technician and Acorn chairs. System is very reasonable priced also.

Johnny was very thorough in checking out unit and getting it running again. He arrived early for the appointment and was courteous and respectful. Everything was explained to me in great detail so I could follow his recommendations.

John the service tech did a wonderful job at repairing and fixing my 180 stairlift. He was very knowledgeable and did detailed work. I would recommend him for anyone using Acorn products for service or repairs. Thank you and I'm very satisfied with the work.

Chad was prompt, knowledgeable, it was fixed very quickly. He loves our dogs. He was very professional and friendly. He was a very clean cut and respectful young man. I'd recommend Chad as a reliable source for Acorn Stairlifts.

Chad was very nice but didn't bring us breakfast. He redid the wiring around the wall to make it look better. He got rid of the screech at the top and bottom. He is a very nice young man, but don't tell anybody.

Johnny ** was amazing—he helped our family with an unprogrammed chair quickly and efficiently. His service was outstanding and greatly appreciated. Please consider a well-deserved raise or added compensation for him.

Miguel ** arrived today after first calling to inform when arriving. He listened to our concerns, checked and serviced the chair lift and assured everything in good working order. He was here between the time schedule and finished in a timely manner

John, the service tech did an excellent job at servicing. My stair left. He was courteous and very thorough with his job, which is greatly appreciated. I highly recommend him to anyone who needs service done on their stair lift. Thank you.

John did a great job at fixing our stairlift. He was very professional and courteous. Recommend him for anybody needing work on their Acorn stairlift. Thanks for the good work. I appreciate it. Highly recommended.

John was very helpful and informative. A really nice guy. He did a great job at fixing our stairlift and replaced some batteries that needed to be replaced. Would recommend him to anyone who needs good service work done. Thank you.

Everything went very well with Chad's visit today. He was very professional and courteous. The job was done quickly and neatly. This was the first time we have dealt with Acorn and we’d highly recommend them!

Chad was prompt, on time, and very friendly. He was very nice, courteous, and professional. We communicated very well and he listened to all of my hunting and fishing stories while he was working and was very kind. He worked outside in the garage and was very neat and quiet while he was working. Most of the assembly was in the garage so he didn't disturb us in the living room at all. He was very neat, pretty job, cleaned up well when he was done. He trained my wife very well on how to use the chair and remotes. He answered any questions that my wife or myself had. He made the wiring very nice and good. We are extremely happy with Chad.

John, the Service Technician was very polite. He was on time. He answered all my questions I had about my lift. He also performed an annual service which he was very knowledgeable and informative about how it worked. Appreciate the good work and would recommend them to anyone. Thanks.

John, the Acorn service technician, did a great job at servicing my stair lift. Can he replace batteries and did a service on it? Because it was draining my batteries, but he fixed it. They did a great job in responding to the service call and would recommend them to anybody. Thanks for the good work.

John was very helpful with fixing my broken stairlift. He did a great job and would recommend him to anyone. Thanks for the good work. John did excellent work and fixed our broken upper safety cover with no further issues.

Leonard ** did a great 👍 job going over the unit. He addressed all our concerns. We give him a 5 🌟 review. Thank you. He was very professional. He took the time to address any questions that we had. We would recommend Acorn to anyone.

Chad came to my house today to inspect a lift that was installed by a 3rd party. He immediately knew what was wrong but unfortunately I couldn't afford the reinstall cost. He was very friendly, professional and he answered all of my questions professionally and he was very accommodating.

Chad did a great job. He was very efficient, kind, and professional. He came in and explained what he would be doing at got right to work. He did great with our dog that is constantly barking and usually doesn't like anyone, but he loved Chad!!!!!

My visit with Chad today went great. He was very thorough and the dog didn't even bark so he must like him. He was very professional, kind, and pleasant to have in my home. I couldn't have asked for a better appointment.

Daniel J provided service today on our (wonderful) Acorn Stairlift. He was as amazing and efficient as one would expect from a superior company as Acorn Stairlifts! This was our first repair in nearly six years! Daniel J solved it immediately. We are 100% satisfied! You will love your Acorn stairlift too! Go with the best!

Had great experiences with David over the phone and Chris in person, servicing my chairlift. Both David and Chris are topnotch. David was very personal and professional over the phone. Chris is a great technician. He is so knowledgeable and courteous. What a great experience.

Well it was very informative having Chad in our home today. He was prompt and presented a great service. He was very professional, kind, and efficient. He showed me how to use the chat in its entirety. I’d love to have Chad back.

John R. was excellent technician and installer. I highly recommend him. He is professional and knowledgeable. He came on time and very well prepared. Also, he is a very nice person. In a short time he gave us a few options and solved our issue.

On 2/13, I called Acorn to schedule time for a serviceman to come out and temporarily remove my stairlift because I was having some work being done on the 2nd floor and the chair would interfere with the movement of materials. I also said would want the chair removed on 2/20 and put back on 2/23. I was told the cost for the service call was $295 payable at the time of service. The service man was to be out on 2/20 between 8 am and 1pm. The service man did his part and I paid the $295; he told me they were having trouble with their computers and the most he could charge was $250, so he reduced the cost to $250. Needless to say, I was pleased both with the service and the price and paid the $250.

Absolute failure of performance, without one ride up or down the stairs. Now, almost four months after Acorn’s “Surveyor” came to measure, estimate and contract for the installation: Nothing has happened. Well almost nothing - they did take my deposit and cash my check. There was some urgency due to an accident leaving my wife using a wheelchair and walker for some time. The contract was signed on OCT 23rd, 2025 and the install date was to be DEC 17th, 2025. The installer did not come, complaining of weather issues.

Add me to the list of folks Acorn has duped! Like many others, I did extensive research regarding stairlift companies and went with Acorn because of how well the sales rep presented and sold me on their product. I've only had the unit since Nov. 10th, 2025, but didn't really begin using it until my wife can home from rehab hospital on 18 Dec., 2025. So, with only two weeks of normal use, I now receive an "H1" error code that has rendered the chair useless. Like many others, I called the service number, waited on hold for approximately 20-minutes just to get an answering service informing me to leave a message and my number for service department to call me later--never happened.

Company was quick to respond next day visit, then installation was in 5 days. Every person we have interacted with was amazing. The chair has given us our home back. We should have done this years ago!

Customer Service is poor. Pay for annual maintenance and when calling due to a hard failure (i.e. Stops working) on the weekend they told me only return calls next business day. Another example trying to schedule annual maintenance review is a joke. Takes multiple phone calls to get someone to confirm if/when maintenance is scheduled. The service tech agreed how bad service is, he claims there's a staff shortage. If there's a better company I'm considering replacing because can not afford to have my chair down for days on end.

Buyer beware. Installation went great. Chair beeps (safety feature) at top of stairs. Repair person was not able to fix and was told “You will have to live with the beeping.” After spending over $12,000 for this chair I would have expected more empathy AND for it to work longer than a couple months. Should have gone to a competitor and paid more!!!

Las Frank Allen did a wonderful job on my stair lift chair. He was polite and courteous and made me feel comfortable.. I would ask for him again. He also cleaned my chair and gave me a new battery for my remote.

We have had an indoor stairlift for the past 4 years. It works perfectly and even keeps a charge during power outages. So when we found out they had outdoor lifts we didn’t hesitate to order one. OMG OMG OMG. If you live in a cold climate do not get one!!! The battery does not keep a charge. The guy who installed it was green and had troubles. It takes lots of fussing to make it go up or down. The guy who sold it to us does not answer calls now or emails. The Customer Service line is a joke. The woman told me to wait until tomorrow when it would be warmer. HAHAHA. I told her it was not going to be warmer for the next 4 months. They wanted to charge $295 to come out to charge it!!!! I want a refund!!!

Very disappointed this company.... Product is nice but support is terrible, no one calls you back, they promote a referral program where you get 200.00 for referring some. It's a complete lie, they never send check, called 5 times over a month and always a story, false advertising, outright lie. I am reporting them to all the consumer agency for fraudulent marketing.

I had such a positive experience. Our salesman has gotten the job done. I am disabled and he was able to get our stair lift done within a two day timeframe. Our stair lift works perfectly and our salesman even offered a custom color to match our home. I would highly recommend Acorn stair lifts

This company does not have adequate number of technicians to service the equipment they sell. We are forced to wait 4 days to get a chair repaired that is not operating. Our mother is stuck on the second floor of her home because Acorn cannot get a tech out any sooner. 3 calls to Acorn Customer Non-service begging for assistance is to no avail. Don't make the mistake we made, find an alternative to this company.

When the Acorn stair lift runs it’s ok., But don’t try to get service. I’ve had to wait days to service under warranty & have been unable to use the lift. Service says they’ll call back & never do. You have to keep calling them. Terrible customer service., Would buy a different brand.

I requested stairlift quotes for my elderly mother to keep her safe on the stairs. Acorn was the third company we met with and the experience was not positive. The representative took photos and measurements but did not provide the same level of education or guidance as the other two companies. Both other providers recommended installing the lift on the right side of the stairs due to safety and layout. Acorn recommended the left side without explanation beyond outlet placement and dismissed the other companies as “wrong,” which did not inspire confidence.

DO NOT PURCHASE ACORN STAIRLIFT!! Customer Service is HORRIBLE! Company is not reliable. Company DOES NOT back their word!! Will tell you anything, then NOT honor what they say. Referral contract is a joke. If you refer someone, they find a way of NOT paying the $200 referral fee.

When the installation tech came to our home I asked him not to drill into the stairs and if it could go into the wall. The technician told me that when the chair lift is no longer needed and needed to be taken out that Acorn would fix the holes in the stairs. This was for my mother in law that lived downstairs. I have now asked to have the stairs removed and the company is now saying that they are not a company that does not do wood working and would not fix the holes. I would never have let then drill into the stairs. The person I spoke with was not even willing responsibility for the work stating that the person does not work for the company and cannot confirm what he had said. Company and their representatives are not trustworthy in my opinion.

Our 93 year old mother has an Acorn stairlift. She is in Wisconsin and we are her only family located in South Carolina. Her stairlift has stopped working at the top of her stairs. She has only 1 bathroom which is upstairs. They set her appointment to fix it a week out. We were not satisfied with that and made many calls and they finally moved the appointment up by 1 day. She waited from 8 until 1 - the range of hours for someone to come and no one showed up. They now reset the appointment for another whole week out. They do not care about their elderly customers. Do not purchase from this company. If I could have given them a 0 I would have.

Poor quality, frequent breakdowns. Expensive service contracts. POOR CUSTOMER SERVICE...THEY DO NOT RETURN CALLS. When my parents both became ill and had to be relocated to assisted living it took me one week to finally get somebody to call me back and that person was basically useless. Once our issue was escalated to a "manager" it took another 10 days to hear from them.

Can't get customer service to contact me to resolve our problems, it shakes and almost throws you out on the curves. Not only don't answer me, they hang up on me. I've written letters to the V.P. of the company with no answers.

We purchased our Acorn Stairlift after we both developed mobility issues. We desired to remain in our home and our research made Acorn our best apparent choice. After our installation we discovered that the warranty was for only one year. After that year one needed to purchase extended warranty protection. This is very expensive and takes away our trust in this company. I also discovered that major appliance companies are doing this as well.

Beware of misleading practices. When I spoke with the sales representative, I was clearly told the product came with a lifetime warranty, and I explicitly asked whether any maintenance plans were required to maintain it. The rep assured me they were not. However, a year later, the company is now claiming that the lifetime warranty is void unless I purchase their expensive maintenance plans. They insist this condition was stated in the agreement, but it was never disclosed to me during the sales process. This experience has left me feeling misled and taken advantage of. In my opinion, the company's practices are deceptive and dishonest. I wish I can give zero stars.

Prepare yourself for a long wait for problems. This company only care about them. They will sell you something mislead you and take your money and not give it back. Call on phone no answer. Product seems good but the service better hope you don't need. Make sure before you buy from them it's what you need cause you won't get your money back or good service.

My wife's mobility had been decreasing significantly and in March 2024, I ordered and had installed in our main house, a stairlift to cover from the basement to the first floor to the second floor. Then in June, because we liked the freedom it gave my wife, we ordered a 2 floor one for my cottage and it was installed. Unfortunately, my wife died November 30, 2024. For the stairlift that covers three floors, I can park the chair at the top and out of the way. For the one that covers two floors, I can only park it at the top or the bottom of the stair lift. I phoned the service about getting the chair removed and the cost was said the be 750$. I declined. I suspect if the service man came, he would have it off in less than 30 minutes. I will look for a freelance person to do this work.

Read your contract!! We were charged a 25% restocking fee for a stairlift that did not fit at all, which was supposed to be $1200 for their measuring mistakes, but I stopped payment on the check for the total amount and lost the $400 deposit that we paid. There should be no charge if your product does not work.

Awful customer service. Dad had one installed and 17 days old used 3 times before he passed away. No return or even buyback. They said 3 day return. Tells me there just in it for money. Then wanted 300 to remove it from stairs for us. Wow pretty shifty if you ask me. Never would recommend this company.

Let me start by staying in am disabled and got the Acorn chairlift because I cannot walk much less for up and down stairs. I am single and alone and this chair stopped in the middle of the stairs and stranded me. It would not work at all. There should be some safety feature built in where if the chair senses or encounters issues that it immediately returns to the docking station. But it does not. Since I am disabled and alone I had to call emergency services to help get me off chair. I could have fallen despite the seat belt and been seriously injured or even killed because of the flaw.

In short word: Very very very customer service.. Even I purchased a very expensive (extended) service's plan .. but it's wasted of money because they NEVER respond to fix the lift ... I should call at least 5 time to get respond after 3 to 5 week waiting without lift. Thank you.

They only swivel back into the stairs at the bottom. Makes it dangerous to get in and out of the seat. They lied and sold the incorrect unit. Useless!!! I can't believe that they would take advantage of the elderly and steal their money.

I had an Acorn 130 straight lift installed about 2 years ago. I wish I'd seen this site before purchasing this pos. To summarize my issues; it's noisy, vibrates when moving up and down the track, the parts are very poorly made and now I have an issue where the chair will just stop. I have to move the seat back and forth or lift and lower the foot rest to restart it. Now I know why they want so much for a yearly warranty; $1400 CDN for a year! This is how they make their real money.... And they keep phoning and emailing me to sign up for their "warranty". It's a fairly simple machine that's made poorly and just pushed out the door to unsuspecting seniors and disabled people. Shame on the Acorn company! When it finally fails, I'm going to just replace it with another brand with better reviews.

We had an Acorn stairlift installed for my Father-in-law on August 29, 2024. He was 93 at the time and was in declining physical health, especially regarding mobility on the stairs in his house. In less than one month his health worsened and he ended up in the hospital after a fall. The fall did not cause further injury but was an indicator of his declining overall health. After a few days in the hospital he was discharged to a rehab facility. But he was only there overnight and then back to the hospital. He subsequently passed away while in the hospital due to other health complications.

I purchased the Acorn Stairlift two years ago. I was surprised at how noisy the lift is. They told me that was normal. I have since learned only normal for Acorn. They charge you 350.00 and more a year to get yearly maintenance. Then they schedule you four months out. I explained that the chair was making new odd noises and needed to be serviced. They said sorry four months is as soon as we can get out. I would not recommend this company or product. I have decided to not renew my maintenance agreement and when this chair finally dies to buy a better product from a reputable company that actually stands behind their products.

The curved Acorn stairlift that we have installed has been almost entirely replaced over time as various parts of it broke down. Acorn is expensive and their build quality is crap. Maybe their straight lifts are ok, but this curved one breaks down so often it is worse than useless.

Two weeks after the lift was installed, there was an issue. Service tech would come out and inspect the issue for $400 plus cost of parts if needed. After paying $600 for installation that took about an hour and to offer no warranty at all, I find unacceptable. I would never recommend Acorn to anyone.

Broke down 3 times in a year, and we had to wait for tech service, putting my dad’s safety at risk and severely limiting his mobility. They have been failing to do the one thing they are supposed to do. The Acorn stairlift unit has been more of a liability (and a very expensive inconvenience) than a help!

My parents have had their chair for probably 7 years. Until the past couple of years there was no issue with getting a technician out to service. Lately that hadn’t been the case, but the technicians are good. My issue is with the service contract. Extremely expensive ($800 + a year) but no choice since you get priority if service is needed. I paid the annual renewal in late July effective August 9, 2024. My father passed away September 12. My mother was hospitalized on September 14 and is currently under hospice protocol in an assisted living facility. I called to cancel the service contract today. I was told that cancellation had to occur within 30 days of payment. The contract was at day 82 so no refund could be issued for the unused portion of the service contract. I just think that’s a terrible way to treat your customers. If the need for a stairlift arises in the future, I’ll be certain to look elsewhere. Cannot in good conscience recommend Acorn.

A stairlift was purchased for my mom April 2024. We experienced a power outage in Hurricane Helene. Battery died after 4 days. We called the rep who assured us it was covered (lifetime coverage on batteries he said).. However when the rep came, he charged us $80 for a new battery and it had only been 6 months after installation. So, I cannot recommend this company to anyone. Taking advantage of the elderly is shameful!

This company is the worst! Wildly inefficient and outrageously expensive!!!! Customer service sends repair techs without parts needed, not once but twice. Chair breaks down all the time, repairs take forever and getting someone to answer the phone is just about impossible and when you do they lie just to get you off the phone. Don’t waste your hard earned money on this crappy company!!

Their after sales is horrible!! I am on a contract and every year when it comes to the annual service I have to keep calling. Very pleasant customer service personnel but no technician calls for many months. I have to keep calling!

Customer service is non-existent for scheduling service visits and probably for anything else. In the past they never answered the phone. Currently you are subjected to two recorded sales pitches for other unrelated products and you still cannot talk to anyone. I have also requested service visits through the Acorn Club and any message you send will never be read. You are required to pay for the annual service contract if you want to have the recommended yearly service. They are quick to bill and collect the fee for the service contract but you can forget about getting a service visit scheduled. Do not do business with this company. Look for a local company in your area that will stand behind their products and actually care about your business.

Would NOT recommend this company. The sales rep never told me there would be a track sticking out a foot into my hallway. I now have a huge trip hazard for anyone entering my home. I bought a chair for someone with mobility issues and this was the answer? My mother was here when the chair was installed and signed off not ever seeing the chair, she was outside. The sales rep refused to return calls and the company itself said they would remove the chair but not refund my money!! Choose anyone else! Horrible customer service, they only care about sales and commissions. Now I'm stuck with a huge eyesore and an unsafe hallway.

I just purchased mine 2 years old and removed it from a home. 130 T70. So far so good. Paid $350 for a 13 step one. Hopefully, I got a good one!! I haven’t experienced any problems that have been mentioned in other reviews!

Where to start? First, I'd urge you to look elsewhere if you want to deal with a company that's honest, at least that was my experience. Here's the story of my experience with these people. Spencer was the salesperson. In my view, he overpromised and Acorn underdelivered. First thing, the chair travels too slowly. At my house, it takes the chair 99 seconds to go from stopped at the bottom of the stairway up one story. I asked if they could speed it up? "NO!" said Sam. It's obvious to me they can, but won't. Second, I asked Spencer how much weight the footrest could hold? Spencer did not know so he called the factory. He called using his cell phone and had it on hands free so I heard the conversation. The factory person said "180 pounds". Later, after the installer had it the chair installed, I told him what Spencer said about the footrest. Sam, the installer said "No, it might hold 50 pounds". So either someone lied or is uninformed.

We have 2 Acorn Stairlifts for our mother. When the first 12 months was about to end, Acorn had a very obnoxious and crude representative call me wanting us to give them more money to service them, in other words, Acorn is saying either give us more money or good bye and Good Luck. We don't need these kinds of scare tactics and found this to be very unprofessional. It's borderline extortion. I wish I had read all these reviews before purchasing the stairlifts from Acorn.

We have personally experienced every problem previous customers have regaled. No need to repeat. BEWARE! This company has a pathetic lack of technicians available to address all the problems associated with the Acorn chairlift. This is medical equipment. Isolating handicapped people because of a non functioning chairlift is inexcusable. We’ve been given a three to four week waiting time for a repairman to come! That is inexcusable. Word to the wise. Check on reviews in Consumer Repairs when googling Acorn Chair reviews. Then RUN!

Stay away from this company, after sales maintenance is practically unavailable because nobody answers the phone, nobody will call back after leaving numerous messages, even with paid annual maintenance program, trying to get service is worse than having your teeth pulled.

Purchased stairlift in 2019. We pay $895 per year for ‘3 star’ warranty. Frequent issues to say the least. Website says we get service within 24 hours. NOT TRUE. First - they do not answer the phone 24 hours a day, and sometimes never call back. SECOND, Schedulers work M-F during business hours. If your lift leaves you between floors at 5:01 PM Friday, get comfy because they will not even look at availability until Monday. If you are absolutely depending on a stairlift for access to bed or bathroom, don’t buy an Acorn. If you are someone who wants one only for convenience, and actually have the ability to walk, then I guess it might do. PLEASE NOTE: Most of our local Acorn technicians are wonderful and provide superior service. Unfortunately, the company they work for does not! Ignore the wonderful customer reviews on the Acorn website; notice they do not have an option to ADD a review. Acorn takes advantage of people with disabilities.

I need to immediately purchase a chair stairlift for my recently disabled husband who can no longer climb the 12 stairs to the second floor of our 2-story house. I had a couple of sales reps from different chairlift companies come to the house this week to review the stairs and provide a quote. The Acorn sales person was very nice and polite. However, much of the information he provided were undocumented, oral representations as to the high quality of the Acorn stairlift product, cost of the extended warranty ($40/month), represented lack of any problems with the equipment or any purchasers complaints with the Acorn stairlift etc. When I said I had to think about it and check them out, I got a one day offer of a $500 discount which I declined.

I'm angry. I've been with them over 7 years. Every time I call for service, they won't schedule the visit. You have to wait for them to call you back. This time, I've called 4 times in the last 3 weeks and I'm still waiting for the return call to schedule. Then, it will take another week or two. This happens EVERY time. I pay $800 per year for the service contract. Once, I waited THREE MONTHS for them to arrive. Unacceptable!

We have 2 of these in 2 locations for over 5 years and both have similar problems, mainly battery, or sensors- stopping in mid run. Customer after service is terrible, phone hours are very limited- no after 5 calls, no weekend call. house call service is only Monday to Friday(4 hour arrival window) sometimes leave a message but no call back. The only thing good is the actual technicians that come out- very friendly seem to know what they are doing- but have been a few times we have to call for a revist soon after.Really could take a week to get a technician in. The machines themselves seem to have design or program flaws that could be improved upon. Never fails to a breakdown a few times a year so I guess that's why they push the warranty sales ($1500 to $1700/year).

I had very good experience with having an Acorn stair lift installed on the stairs in my house. They told me that they will do a service check after a year without cost. I called 3 weeks back to schedule the service. The service rep told me that since this is a normal check and not a repair call, the service will be scheduled when a serviceman is in the area. She said that it may thus be 1-2 weeks before the service is done. It has since then been almost a month. When I called last week to ask, they would still not tell me when the service would be scheduled. Instead, the agent tried to sell me annual maintenance contract for $675 per year. When I asked to speak with a supervisor, I was told that I will get a call back. Five days since then, no one has called. I find this appalling. It is apparent that ACORN has very poor maintenance service.

This is the formal complaint I filed against Acorn Stairlift with the Better Business Bureau regarding its failure to provide timely service for my 93-year-old mother's stairlift in Sioux Falls, SD. My mother has been relying on this stairlift for years, and when we recently had new floors installed, two of the supports had to be unscrewed. We promptly contacted Acorn to request assistance in re-attaching the lift supports on January 15, 2024. However, despite numerous calls and assurances, we have yet to receive any satisfactory resolution.

We have had this stairlift for just over a year. We have had three service calls on the unit as it was stalling mid way. Now the unit is completely dead. We also purchased an enhanced warranty which we just discovered is useless. The prior service call counted against this warranty, even though it was the same problem that was never properly repaired during the two prior visits. Our charge will be 250 plus parts. This chair has left me now without access to my bedroom, shower and office. Additionally, we called yesterday and were told someone would call today. No one did. Our second call tonight indicated that no ticket was originated at all. Now I’ll have at least two additional days of no shower, no bed. Stay away from this company. Their products are unreliable and their lack of customer service is appalling.

I have 2 stairlifts, both installed Sept 2021 and both have needed service, the first time the maintenance was scheduled I waited all day for the serviceman, he never arrived, I called and was told the man in our area had just quit that morning, they would have someone come the following week. They came and fixed the problem. This past January I placed a call to have maintenance done on them as they keep stalling, making loud screeching noises and the seat doesn’t go down right on one of them. Appointment was for today between 8am-1pm. I called at 1:05pm because no one had come or contacted me to say they were running late, I got the same exact answer, the man in my area quit, the other guy was out on injury so they only have 1 person to cover the State!!! Are you serious??

Warning: DO NOT PURCHASE an Acorn Stairlift. My wife is disabled with ALS and cannot get up and down the stairs. Approximately one year ago we purchase an Acorn Stairlift and paid over $10,000. Was assured of great and timely service. I now have had to make three service calls. The first two were scheduled then canceled and rescheduled for a week later. The last service call my wife was trapped upstairs for 3 days and the company attempted to reschedule. Nothing but excuses from Acorn. Now we have another issue and was told this morning they would have to get back to me because their computers were down. My wife is once again trapped upstairs for I don't know how long. I'm about to write off this $10,000 and have this stairlift removed and replaced. Cannot take the awful and disgusting poor service and excuses. Hilariously, they keep contacting me to pay for an extended service for their poor service.

I am giving the product one Star, Zero for Company service under their warranty. We bought the stairlift in May 22,2022, filed a complaint to BBB October 11, 2023. Complaint to BBB is more detailed and has replies from the Company. Now I would like to warn potential buyer. Acorn installed the product without problems, except one. The stairlift operates on the power from batteries and they have to be recharged from the charging places. The seat (with the charging contact) has to make contact with the special place on railing while the chair is not moving. Ours did not make that contact. Chair spots were missing charging spots on the railing. (Only 1 cm difference.) We lost the batteries twice before we figured the problem. Without this adjustment the chair lift will not operate and we will lose depleted batteries again.

My stairlift stalls multiple times and needs parts. Company sent out service tech three times without the required parts. Over two months have passed. Company rep claims it takes time to get parts from England. I've paid $795 for a one-year service contract which they are not honoring.