Acorn Stairlifts Reviews

John has been our maintenance guy since we bought our stair lift. He is very knowledgeable. He is very cordial. He always does a great job.

Josh quickly identified the issue and explained everything that needed to be done to address the issue. He was very professional and helpful. He went above and beyond on this call.

Has a good conversation with the tech. Lift has been great use.

I am the executor of my brother's estate. He had an installation of an Acorn chair at a price of about $4000 a couple weeks back. He died five days later. I called Acorn to see if there was a buyback of any kind. Maybe a grand? Caesar said "we do not do buybacks." Thank you for your caring bedside manner Caesar. "We were told differently" his heirs say but nothing in writing, alas. Caveat Emptor. Nice looking chair though. Runs up and down like it's supposed to but no one to ride it!

Patience information was great and very courteous and professional. Thanks Johnny.

We had a great installer. He let us know when he would be here and showed up on time. The lift was installed very efficiently and he was very patient with explaining how to use it and all the details .We would recommend Acorn and our installer. We are very satisfied.

Our 3 year old stairlift was having some issues. Calling Acorn Stairlift customer service was a very pleasant experience. John came to our home the next day to diagnose and rectify the issue. John was professional and respectful from the moment he arrived throughout the time he was in our in our home. He clearly explained everything he was doing. We couldn't have asked for better service.

John was very professional, on time, answered all my questions and did a great overall job!

I had trouble with my stairlift just not moving. Acorn sent a very knowledge and professional man named Johnny to “fix lt”. AND HE DID!!

Chad was knowledgeable and courteous. Job well done!

John was very polite and professional. He answered all of our questions. He was very thorough and did a great job.

John did a quick and efficient job. He was on time and recommended a couple of things.

Tech was fully knowledgeable and answered all of my questions…

Josh ** was very professional in providing service for our stairlift. I appreciated that he called to give me 30 minutes notice of his arrival. He answered my questions and shared information in a pleasant manner. He asked if I had questions before he left. I would give more stars if I could.

We had Johnny twice already for the service, and we appreciate Johnny very much. The lift has been great a lifesaver.

John was very nice and took his time to see what was wrong.

John was polite, cordial and efficient. He solved multiple problems in a short amount of time. Well done.

Excellent Service. Friendly Tech. Full explanation of the problem. Recommendation for a great lift.

Our technician handled our repair quickly and efficiently!

Wonderful service from John who explained the Acorn stair lift much clearer to us as elderly prople.

John was very professional. I always ask for him to service my lift. He helped me solved all my problems I was having with it. He is very thorough and come highly recommended.

Johnny just serviced the stairlift. He did so in a timely manner and was very professional.

John did an excellent job at repairing my stair lift and doing the annual inspection on it. He was very thorough and was very polite. Also professional.

Customer service is the worse I’ve ever experienced. Sorry I bought an Acorn. Once it’s sold. They will not take care of post sale requests. I want the hinge removed and a cap put on the bottom. (They do sell models like a straight chairlift with no hinge.) Or move the railing up one step to bring hinge arm behind wall. It’s a horrible sight from Our entry door and living room. All I got from talking to 3 different people was their concern for liability. I said I’d pay for modifications, return the hinge without getting a $600 refund, and I’d sign a release of liability form. They still said no because of livability. I’d read bad reviews about their customer service and I should have bought from a local company who cares about serving customers post sale.

John was very helpful and answered every question I had about the lift. He informed me that it is imperative to keep stairlift on one of the two charging stations. He was very thorough in his work and easy to talk to.

He very nice, clean and fast. Also answer all my questions.

Johnny was very personable and professional! Knowledgeable and thorough in the annual inspection and cleaning.

Early arrival and very professional. Friendly disposition. Explained what had to be done and did it.

Chad was punctual, thorough, polite, and very professional.

This is my review of John serviceman that came to my home today to do an inspection and a maintenance of the stair lift. I was very happy with his thorough demeanor and friendly service. Thank you much.

Jonny was amazing!! Got everything working perfect.

Johnny ** is the very best employee you have. He communicates with us to let us know when he will arrive. He always does a good job. But more important than that is his positive attitude and love for helping the elderly! Please send him every time and do whatever you can do to make him happy!

Everything works properly. Wire fixed. Polite excellent work.

Our Field Technician (Johnny) came for our Acorn Stairlifts annual inspection today. He was very courteous and professional and gave our stairlift a thorough checkup and testing. He also answered all our questions and even tightened a loose bracket on the handrail to our stairs. We appreciated this very much and would definitely recommend him to others.

John was great at repairing my stairlift. He was very thorough and did a wonderful job. He was easy to talk to and explained everything he was doing to me along the way. Very satisfied with the work and he is very good at his job. Thank you.

The technician was so helpful in solving a simple but frustrating problem. He fixed the problem and helped me adjust the remote properly.

On time. Johnny provided the service with a smile. Told us things we never knew about the lift. Thanks.

John was very helpful and respectful. He did a very good job at servicing the stair lifts. He comes highly recommended.

Johnny did a thorough servicing of our two Acorn Stairlifts. We are at the five year ownership mark, so he changed the batteries on both units for maximum performance. This was covered under the maintenance agreement.

Chad was very friendly and skilled, too. Quick worker too.

Great job, Johnny. Thanks for the quick repair and tips; you deserve it all!

Chad was very efficient and friendly. He did a great job. Period.

John did an excellent job servicing our stair lift.

Good service. Thanks johnny for the great work. The lift has been very useful.

John did a great job. He was very professional. He fixed our lift very quickly. It was very polite and answered all of our questions.

John did a great job serving our lift. He was a great guy to work with.

Chad was great. He was a dedicated hard worker. Very friendly and professional. We appreciate his work and efforts.

Johnny did a fantastic job getting the chair up and running again.

John the service technician did an excellent job at repairing our stairlift. He was very professional. He was very thorough and did a very good job. 👍

Chad was very pleasant to have in our house. He explained things well and was very efficient. We are very satisfied.

Chad was very polite, he did a great job. He was prompt and very thorough.

Everything was great with Chad and he did a great job.

John did a great job! He was professional and answered our Question!

Johnny was great and arrived within the given timeframe. He was polite and courteous. He asked questions. Thoroughly inspected the system and cleaned the track for us once he completed his inspections. He was informative, letting us know how all the inspection readings came up and informed us on the battery power. A copy of the inspection notes was left with us.

John answered all questions and did good job at repairs

Chad was very professional and very helpful. He got us up and running quickly. He took time to explain what he was doing and why it might've broken down. He's very professional.

Chad did an excellent job. He was professional and he's a great employee. I think he's an outstanding guy. He's conscientious and stayed until the job was done.

John was very helpful and carefully explained every thing as he went. Very personable and friendly.

John, the service technician did a great job at servicing our stairlift and had it back up and running in no time.

Johnny came on time and did an excellent job. So glad the lift is working perfectly now.

Wonderful experience with John. Above and beyond!!!!

John was a sight for sore eyes. He helped fix our stair lift and did a wonderful job. He told me all the things I needed to know about using the stair lift. He was very polite and did a great job.

I had a great experience with Acorn. Josh wash professional and answered my questions and provided very good instructions

Chad was a great technician. It was a great experience. Super happy with the install and overall experience.

John was kind and friendly and got the job done quickly.

John answered all questions and was polite. He explained any concerns we had.

John was very good at his job. I'm sure glad he got to us on time. We recommend John!

Chad was awesome. He was very friendly very professional very knowledgeable. And he was very thoughtful. Couldn't have asked for a better technician.

John great showed us everything. Explained everything to us. Demonstrated a ride and all the safety features on it. Explain to us how it works. How to lose the rack and safety items.

John was polite, listened to any problems and described what he had done to correct them.

Lubert did a wonderful job at maintenancing of my lifts. He took his time to explain what he was fixing and also did a good job.

Chad is outstanding. He was very easy to work with and he knew what he was doing.

Johnny did great. Nice, polite, very thorough. Explained everything. Cindy **

John was very professional. He worked in a very timely manner. He answered all my questions I had. He was very polite and did a great job.

No problems with the service. Thanks Johnny for the great work

Excellent customer service. Very polite and courteous. Chad was a pleasure to to be around.

John did a great job at servicing our stairlift. He was very professional and was easy to talk to. He answered all of our questions we had about our stair lift. He comes highly recommended and does a great job.

Chad was very cordial and he did a wonderful job. He knew what he was doing and he didn’t leave a mess. In a timely manner at that.

Excellent service. Durrell came out on short notice and diagnosed the problem. When the part came in, he returned and completed the repair.

Chad is very nice. He was on time and courteous. Great job.

Johnny was very respectful and got everything fixed up within an hour.

Johnny was informed and went right to work on our needs. Very easy to work with. Had the tools and supplies to do the job needed.

Came promptly and fixed problem quickly. Very friendly too.

He was very polite and answered all my questions. Arrived when he said he would. We have had no problems so he did the maintenance and checked everything.

I was impressed with Johnny making sure my personal needs was satisfied. We don’t find this often in service. Hang on to Johnny. Thank you.

Excellent customer service above and beyond Thanks Johnny.

Chad came in and he was very polite. He got right to work without hesitation. Explained what he was doing and repaired it in no time. He is an outstanding gentleman. God has blessed him.

John did a wonderful job at fixing our stairlift. He was on time and was very professional. He diagnosed the problem very quickly and was very thorough. Thank you.

The whole experience from sales through installation was extremely professional. They took time to answer all our questions and they were never pushy in trying to sale their products.

John was very good and pleasant to have work for us. He called with time of arrival, he found the problem immediately and had his paperwork done in short order. Professional, friendly and altogether pleasant! Our thanks to him!

Chad was very professional. He was very polite and he knew what he was doing. Pleasure to have him here.

Chad is a fine young man. He’s here and he’s here at a good hour. He’s very friendly, smiling, and did a great job looking at my chair and cleaning it.

Chad did good job. He came in and did his job and went on his merry way.

Chad was excellent. He was very very good. Polite and professional. It's not easy finding guys like him.

Excellent service. Got stairlift nice and clean. Thanks Johnny for being professional. Stairlift has been great me.

Chad was timely and efficient and he diagnosed the problem correctly. He did a great job.

Despite being very and hot Johnny's representation was very positive. He was very helpful. Please send him back next time, very pleasant tech

Great Service Johnny. We appreciate your kindness. The Lift has been very helpful to us

John did an amazing job at taking out our stairlift getting ready for the AC unit to be installed in the house. But he was very personable and did a great job.

Great, promise and excellent service.. Very efficient and informative.

Chad was super. He did an excellent job installing. He was on time and took no time to install it. Couldn't recommend a better installer. He did a great job.

John was very helpful. He was very polite. He did a great job at repairing our stairlift, he was very professional and did a great job.

Great Service. Great Lift. 15 years old lift still going strong. Thanks Johnny for your kindness and dedication.

Chad was very thorough. I feel like I can trust him. My son is always worried about people taking advantage of me and I trust Chad Is a great guy.

Our tech arrived, evaluated the chair issues and told me it would take a while due to all the work needed. Our chair is over 10 years old and the insurance policy we purchased covered all repairs and parts (new board wiring and batteries.) The tech explained what he did and left a new book.

Chad is outstanding. He was prompt and showed me how to use the lift again.

John was very efficient. Did a good job. He checked everything, and fixed what was wrong.

Tech was on time and took the time to explain the service provided.

He came on time. He was very professional. Jonny did a great job. He is very knowledgeable about the chair and how he does a great job.

We had an outdoor chair lift installed north of Buckhorn at our cottage. It worked well, but this spring with problems, and under 1 year warranty fixed it. But buying a warranty beyond the the first year is mind blowing. For 4 years it is over $1500. Because they come from Burlington to service, the cost is to high and they won't allow any other person than their own staff to repair. Once they have you, there is no other place one can go except accept their gauging price. Their product is ok, and people nice, but I'd never had bought it, if I had know of this policy.

Very professional and knowledgeable about Acorn products. Very friendly and pleasant.

Absolutely great. Thanks Johnny for the fast service. Very helpful.

Exceptional great job Johnny. I am very pleased with the service and lift.

Great attitude, and professional in his work. I observed that he was very thorough. Would recommend this tech to others.

It were very satisfied with the service today. John was very helpful and took his time with the cleaning.

Fantastic product and great service by Darrell who was unbelievably known.

Great service by Johnny. He did a great job telling me what is needed and doing the service.

Five stars for Johnny! He was very nice, polite and explained everything. Office is a poor rating. Took weeks to turn a call! Had to reschedule, I called and was told someone would call when in the area, that was in October, never got a returned call and the person was very snippy.

John worked on the chair lift. Machine was torn apart and put back together after oil and grease was completed. Job well done!

I would like to say that Chad was punctual, on time, answered all questions. When questioned, I got straight answers and he demonstrated with patience.

Johnny was super helpful, polite, and knowledgeable throughout the whole process. He answered all my questions and made everything easy to understand!

Johnny was very professional and quick with all repairs and very informative.

Our experience with Chad was great today. We want him back every single visit.

Chad was fantastic. Couldn't have asked for a better service man. He was proffesional as can be and very polite. He did a great job and I’m super thankful for him!

John was here timely and completed the removal in a prompt and careful manner. He was careful and professional. I was impressed!

Sam installed our stairlift and was extremely professional and informative. Made a special effort due to my cancer, leaving me unable to climb stairs. Sam was amazing with our pets too.

Ayman performed excellent job, polite and cleaned after finishing the job.

John, the technician did an excellent job. He repaired our stair lift. That was having some issues and did a fantastic job. He was very professional and comes highly recommended.

Ayman is simply the best. He found the issue with one of the chairlifts and came up with a solution. He was polite and professional.

I would like to say that Chad was here promptly. He got the chair all taken apart and got it working again. He was very professional and gave me the opportunity to ask any questions if I needed to. He showed up when he said he’d be here. And he is just all around very pleasant to deal with.

John was very thorough with the repair. Located the issue and resolved the lose wire harness. Very professional and knowledgeable. He spent a good amount of time locating issue and explaining it to home owner.

Johnny was great quick and fast! Appreciate your hard work.

Chad does alright. I like when he comes here and I try to make it nice for him. He’s a good worker. I’ll put it that way.

Great Tech, great service, great personality. Lift has been great. Thanks, Johnny.

Chad was very great. He was very exemplary and thorough. Fantastic guy.

Johnny provided fast, courteous and professional service for our stairlift.

Johnny was my service person. He was very informative and patient and gave me a clear explanation of what was going on with my chairlift. I certainly I would certainly recommend him as a service person for anyone.

Very thorough, polite, knowledgeable. Listened to issues, explained options well.

John did a great job at servicing my stair. He was very professional. He was very thorough and did a fantastic job.

Great job, no problems and no pressure. Very pleased with the results. OK

John was very personable and did a very thorough job at checking over the lift. He comes highly recommended and was worth every penny. Thank you.

Josh was extremely helpful and handled the installation precisely. Performed a demo and instructed on routine maintenance. Job well done.

Chad did an excellent job in a timely manner! He was very thoughtful.

Friendly service. Very helpful with different aspects of how to use our stairlift.

Johnny was very personable and efficient. I would highly recommend!

John, the service technician was very helpful. He answered all my questions I had about my lift. He was very personable and was very thorough.

Chad is wonderful. You need more guys like him. He should be president of the company. Great guy. He knows his stuff.

Thanks so much Johnny for a service that was very great. I have never had a service tech from the company that did a great job like Johnny did. You deserve the best.

John fixed an intermediate stop on the chairlift with ease. Courteous and helpful in the chair's operation.

Good Job. Lift is now inspected. Great Service Tech. Thanks Johnny