Acorn Stairlifts Reviews

John did an amazing job at taking out our stairlift getting ready for the AC unit to be installed in the house. But he was very personable and did a great job.

Great, promise and excellent service.. Very efficient and informative.

Chad was super. He did an excellent job installing. He was on time and took no time to install it. Couldn't recommend a better installer. He did a great job.

John was very helpful. He was very polite. He did a great job at repairing our stairlift, he was very professional and did a great job.

Great Service. Great Lift. 15 years old lift still going strong. Thanks Johnny for your kindness and dedication.

Chad was very thorough. I feel like I can trust him. My son is always worried about people taking advantage of me and I trust Chad Is a great guy.

Our tech arrived, evaluated the chair issues and told me it would take a while due to all the work needed. Our chair is over 10 years old and the insurance policy we purchased covered all repairs and parts (new board wiring and batteries.) The tech explained what he did and left a new book.

Chad is outstanding. He was prompt and showed me how to use the lift again.

John was very efficient. Did a good job. He checked everything, and fixed what was wrong.

Tech was on time and took the time to explain the service provided.

He came on time. He was very professional. Jonny did a great job. He is very knowledgeable about the chair and how he does a great job.

We had an outdoor chair lift installed north of Buckhorn at our cottage. It worked well, but this spring with problems, and under 1 year warranty fixed it. But buying a warranty beyond the the first year is mind blowing. For 4 years it is over $1500. Because they come from Burlington to service, the cost is to high and they won't allow any other person than their own staff to repair. Once they have you, there is no other place one can go except accept their gauging price. Their product is ok, and people nice, but I'd never had bought it, if I had know of this policy.

Very professional and knowledgeable about Acorn products. Very friendly and pleasant.

Absolutely great. Thanks Johnny for the fast service. Very helpful.

Exceptional great job Johnny. I am very pleased with the service and lift.

Great attitude, and professional in his work. I observed that he was very thorough. Would recommend this tech to others.

It were very satisfied with the service today. John was very helpful and took his time with the cleaning.

Fantastic product and great service by Darrell who was unbelievably known.

Great service by Johnny. He did a great job telling me what is needed and doing the service.

Five stars for Johnny! He was very nice, polite and explained everything. Office is a poor rating. Took weeks to turn a call! Had to reschedule, I called and was told someone would call when in the area, that was in October, never got a returned call and the person was very snippy.

John worked on the chair lift. Machine was torn apart and put back together after oil and grease was completed. Job well done!

I would like to say that Chad was punctual, on time, answered all questions. When questioned, I got straight answers and he demonstrated with patience.

Johnny was super helpful, polite, and knowledgeable throughout the whole process. He answered all my questions and made everything easy to understand!

Johnny was very professional and quick with all repairs and very informative.

Our experience with Chad was great today. We want him back every single visit.

Chad was fantastic. Couldn't have asked for a better service man. He was proffesional as can be and very polite. He did a great job and I’m super thankful for him!

John was here timely and completed the removal in a prompt and careful manner. He was careful and professional. I was impressed!

Sam installed our stairlift and was extremely professional and informative. Made a special effort due to my cancer, leaving me unable to climb stairs. Sam was amazing with our pets too.

Ayman performed excellent job, polite and cleaned after finishing the job.

John, the technician did an excellent job. He repaired our stair lift. That was having some issues and did a fantastic job. He was very professional and comes highly recommended.

Ayman is simply the best. He found the issue with one of the chairlifts and came up with a solution. He was polite and professional.

I would like to say that Chad was here promptly. He got the chair all taken apart and got it working again. He was very professional and gave me the opportunity to ask any questions if I needed to. He showed up when he said he’d be here. And he is just all around very pleasant to deal with.

John was very thorough with the repair. Located the issue and resolved the lose wire harness. Very professional and knowledgeable. He spent a good amount of time locating issue and explaining it to home owner.

Johnny was great quick and fast! Appreciate your hard work.

Chad does alright. I like when he comes here and I try to make it nice for him. He’s a good worker. I’ll put it that way.

Great Tech, great service, great personality. Lift has been great. Thanks, Johnny.

Chad was very great. He was very exemplary and thorough. Fantastic guy.

Johnny provided fast, courteous and professional service for our stairlift.

Johnny was my service person. He was very informative and patient and gave me a clear explanation of what was going on with my chairlift. I certainly I would certainly recommend him as a service person for anyone.

Very thorough, polite, knowledgeable. Listened to issues, explained options well.

John did a great job at servicing my stair. He was very professional. He was very thorough and did a fantastic job.

Great job, no problems and no pressure. Very pleased with the results. OK

John was very personable and did a very thorough job at checking over the lift. He comes highly recommended and was worth every penny. Thank you.

Josh was extremely helpful and handled the installation precisely. Performed a demo and instructed on routine maintenance. Job well done.

Chad did an excellent job in a timely manner! He was very thoughtful.

Friendly service. Very helpful with different aspects of how to use our stairlift.

Johnny was very personable and efficient. I would highly recommend!

John, the service technician was very helpful. He answered all my questions I had about my lift. He was very personable and was very thorough.

Chad is wonderful. You need more guys like him. He should be president of the company. Great guy. He knows his stuff.

Thanks so much Johnny for a service that was very great. I have never had a service tech from the company that did a great job like Johnny did. You deserve the best.

John fixed an intermediate stop on the chairlift with ease. Courteous and helpful in the chair's operation.

Good Job. Lift is now inspected. Great Service Tech. Thanks Johnny

John was my service tech and was very thorough. His friendly attitude made my day. He replaced one part and I am satisfied with his work. Thank you for sending him to help me.

Excellent service. Very courteous. Did awesome cleaning and maintenance. Explained a lot to me. Thanks Johnny.

Johnny did an awesome job. He explained some features to me that no one else had in the past as the chair was stopping while riding. Johnny explain to me the foot plate must always been down which I did not know that it’s a safety feature. He was on time, very nice and did an awesome job!

John was very professional and polite. He did a wonderful job. He was great and fun to converse with and he did a great job at doing the annual inspection on our lift. Thank you.

Whoever Chad’s boss is, he did an awesome job. He was user friendly and the installation was seamless.

Chad was very professional and we enjoyed his company. He was very knowledgeable.

Chad was excellent. I am very satisfied. He couldn't have been more professional.

Very sufficient and cordial. The stairlift has been great. Great service. Thanks Johnny.

Very good work. Very through and informative. John was polite and nice.

Technician was informative, effective, and friendly.

John was very helpful and was patient explaining things. We are not so happy with the company and some design features such as batteries that won’t recharge.

Johnny **, called before coming out. Showed up on time and was friendly and professional.

John the service technician did a wonderful job. He was very thorough and professional. He did an annual inspection on both my upper and lower stair lift and did a great job. I would recommend him for any service work. Thank you.

Josh was extremely professional & very knowledgeable. He arrived on time, very polite & stayed on task until work was completed. He took as much time as needed to explain and demonstrate the system & made it extremely easy to understand.

Johnnie arrived on time, was very courteous and explained clearly what he would be doing. He was very thorough in his work and was careful of his surroundings. I would recommend him for any issue with a chair lift.

Excelente service received. Prompt arrival. Professional instructions received. Thanks Johnny.

Great Tech with a smile so friendly and informative. The Stairlift has been amazing. Thanks Johnny.

Thanks to Acorn Stairlifts for an excellent product and installation experience in the Phoenix area. Sam did a wonderful stairlift installation and product training. Acorn Customer Service is responsive every step of the process, and you even talk to human beings in person and on the phone!

Yeah, John came to service my lift today. He did an excellent job. I am very happy with his work. He did his work above and beyond his duty. I am totally satisfied.

Personable, answers all the questions, did a annual inspection. Great job Johnny.

I am very pleased that the service received. He arrived on time and worked steadily and zeroed in on the problem. Appreciate it all very much.

Outstanding knowledge of product, great customer service, very personable and helpful.

Johnny Lee was tremendous. He communicated with us about the care of the stairlift. He made sure everything was on working order. He is the reason why I would 💯 percent always recommend his service.

John did a wonderful job at restoring my stair lift. He was very personable and very thorough. He went above and beyond, thank you.

Chairlift needed a little fine tuning after installation, and I called for a maintenance visit to take care of a couple of minor issues. Johnny, the maintenance technician, came to my house, very courteous, very professional, made the adjustments, explained what he did, and the lift is now working without any issues. Great service!

The service technician. John was very helpful and he did a great job with restoring my lift. Doing the annual inspection. Ok and I really appreciate him working late to get the job done.

John got everything done I needed. Very pleasant, polite and friendly. Answered all my questions.

Fantastic job. Great tech with a smile. Stairlift has been great. Installed since 2020 with no issues besides the battery which lasted me 6 years.

Good customer service. Great technician. Got everything fixed. Thanks Johnny.

Great Job. Very Professional and good communication. Timing is excellent. Thanks Johnny **.

John was awesome. Very patient with all our questions. Very good diagnosing the issues. Give him a raise

Chad is courteous, pleasant, and he looked like he knew what he was doing.

Chad did an exceptional job. He was friendly, knowledgeable and a joy to work with! And he was dog friendly which was a plus!

He was very efficient. Worked fast and clean. I am very satisfied.

Chad was outstanding and professional. He was very courteous. Thank you!!

Very pleased with the service and the dogs love Johnny. Thanks for the knowledge.

Roger, Charles, Ayman and all the ladies on the phone who helped me were wonderful. Fast response, fast install and careful attention to detail. Nobody gave me a hard sell (wasn’t necessary anyway) and gave me excellent advice and feedback. I couldn’t ask for a better experience. 5 stars or 10 out of ten! Kudos to everyone.

John, our service technician did a wonderful job at repairing Our stairlift. He was very thorough and he comes highly recommended.

Johnny was very professional and answered all of my questions. If he didn’t know the answers, he found them out for me. He found the problem and told me all of my options. I appreciated his thoroughness.

Johnny ** was the Technician who worked on our stairlift. He was very kind and informative. He listened and got our stairlift in top shape. He needs a raise!

John was very polite. He answered all my questions I had about the lift. He was very personable and very thorough. Very good.

Jihnnt ** came for appointment promptly. He was fast and thorough. Stairlift works fine. I appreciated his advice on care and maintenance.

Johnny did a wonderful job. Very knowledgeable and helpful. Thank you. Rails and Lift was nice and clean.

Mr. ** very courteous, patient, and knowledgeable. He enlightened me on maintaining the cleanliness of rails and lift itself.

Would not recommend! Installed for my Mom who has since died and my sister has had it in the house for 6 years. When she called Acorn, they said it would cost $600.00 to remove it. They won’t take it, but would put it in the garage. My parents paid $13,000.00 after getting quoted a price of $11,000.00. My Mom had a lot of problems with it and the tech was out to fix it, saying it was fine or something she was doing wrong. Very frustrating to say the least, since she 100% relied on the lift. When elderly people get these installed, many do not have the funds or barely do. But if they need it, they will figure something out. My parents had recently sold their house to downsize. Therefore, the funds were available.

The gentleman was very nice. Did an amazing job, showed me how to work it, and everything was spectacular.

Chad is a great guy. Glad to have him back, very satisfied.

Chad was punctual, very polite and courteous. He was very friendly and asked about our welfare: we always enjoy having Chad come.

Great service and informative, very courteous, friendly, professional service

Chad was very knowledgeable and professional, friendly and he knows his job. Very efficient.

Chad was on time. He was very courteous, and professional. And my cat didn’t bite him either!

Chad was awesome. Everything went well. It hardly took anytime at all.

The work technician John was very personal and did a very good job. He answered all my questions I had about the stairlift and was very pleasant. Thank you.

Chad was very nice, very competent, he fixed my stairlift. Now I can use it and I’m not afraid! I was kind of afraid to use it before Chad got here!

Chad was on time, very respectful, and he got the job done without any issues. We really appreciate him.

Chad is very kind. And he was very informative. His directions were very clear. He seemed to be very knowledgeable of his job.

Johnny was courteous and professional. He did an outstanding job.

Very please with Johnny and his expertise- he answered all our questions. Very professional.

John was her technician. He was amazing. Great customer service, amazing knowledge, was able to fix the lift in almost no time and give me a good understanding. What was wrong. Highly recommend him to work on your stuff. He’s a credit to Acorn, a great company if you’re looking for stairlifts for your parents.

Very good impression of the technician. He was very courteous and polite. He was very professional.

Johnny was good, he was helpful in explaining. Very professional and showed me how to clean it.

My experience with Acorn employees and service staff has been a very positive experiences since I first purchased it. I highly recommend Acorn.

Chad is a wonderful person. He's a hell of a good guy. He sociable, he answered all of our questions. Couldn't have asked for a better guy.

John arrived in a timely manner and got right to work checking out my Acorn stairlift. He made sure everything was in working order. It runs well just like new!.

John did an excellent job at servicing my stairlift. He answered all my questions. He was very polite and on time. He was very professional.

John’s doing a great job. He’s great to have around. Be sure to send him the next time I need to maintenance. Thank you.

Chad was very polite and seemed to know what he was doing. I am very pleased with him.

John did a great job on servicing our stairlift. He was polite and very quiet when he worked. He comes highly recommended and did a great job. Thanks for the good worker.

Johnny was very good. He told what was wrong with it and it was user error. Very informative. Thank you Johnny. If we have another problem please send Johnny.

Chad was excellent. They said he was the best installer that they were sending and that he was a senior installer. He made that very clear!

Dorian ** is an experienced field tech. He really knows all about the acorn stairlifts. He is always professional and kind. He is always welling to answer any questions we might have.

Great job. Very polite and professional and within the time frame.

Did great job, quick, on time, did what he was supposed to do, great job

Chad did an excellent job. He was friendly, professional, and knowledgeable. He took our grandson our grandson for a ride and was very caring for him. Happy to have Chad back anytime!!

Jonny was prompt, professional on time polite and informative with everything that he did to repair my mother Stairlift. He was very knowledgeable and explained everything he was doing and what we needed to do to maintain the integrity of and usage of the Stairlift.

I really appreciate Chad servicing the maintenance so that I can continue to use the stairlift. I really enjoy having Chad in my home.

Char was excellent, pleasant, and he did a great job. Very informative and no problems at all!

Called to estimate arrival time, and arrived during estimated time. Personable, polite, high regard for property. Worked diligently and gave updates. Knowledgeable and explained what he was doing. Hoping that this solves the problems we have been having for a year.

Chad was great. He was very professional. Great guy to have in our house.

Chad was very professional and friendly. We thoroughly enjoyed the experience. Chad is a ten! Very very professional!

Excellent job! Extremely satisfied with the service. The technician could not have nicer. Hope we get him next time.

Excellent Service! Technician was very thorough. Had great customer service and was very respectful.

Great tech. Very professional and informative. Very comfortable with Johnny **.

Chad was wonderful. He was very and knowledgeable. He is a great guy and did a great job!

Mr. Johnny **, associated with Acorn Stairlifts, is an exceptional technician. He provided thorough explanations for all aspects. His demeanor was both kind and courteous.

JOSH **, Outstanding job, knowledgeable and very courteous. Great personality!!! Made sure all aspects of the project were complete and all safety and maintenance issues reviewed.

Our technician Dorian was very professional and prompt. He replaced the part in just a few minutes. I am very pleased with the Acorn service.

Excellent service, tech very knowledgeable, professional, personable, and explained everything to me that he was doing and why!

Chad was very professional, friendly, and efficient. I highly recommend him to anyone who needs this installation!

Well Chad knew what he was doing and fixed the problem immediately and he sold me a new warranty so I'd say I'm pretty happy.

Chad was the ultimate professional. Great service technician. He has a welcoming personality. He showed my mom and our home respect and that means a lot.

Johnny ** was very thorough and tested everything. Did more than any other technician we have ever had.

Great job. Josh was terrific!! Appreciate his detailed knowledge and professionalism!

Chad was friendly and as far as I know he did the work. He came in, got right to work and stayed busy.

Zero emergency service, delayed appointment dates, rude techs ( phone response is courteous, dishonest, clearly uncaring). Worst repair service of any utility, auto, in my life. Stuck in my 2nd floor apt for 3+ days because of course, no work on weekends. Most repairs required a 2nd visit because service was inadequate, incomplete, or real problem ignored. And all of this for a mere $800 service contract per year. I believe this company needs to be investigated. Most of the reviews I read echoed mine.

Tech is so nice and friendly. He did a great job and very helpful. Acorn is the best stairlift. I can’t live without it.

Great tech and informative. He has done an excellent job. And explained the process clearly. Great technician.

Chad was as expected. On time professional polite and thorough.