Acorn Stairlifts Reviews

John was my service tech and was very thorough. His friendly attitude made my day. He replaced one part and I am satisfied with his work. Thank you for sending him to help me.

Excellent service. Very courteous. Did awesome cleaning and maintenance. Explained a lot to me. Thanks Johnny.

Johnny did an awesome job. He explained some features to me that no one else had in the past as the chair was stopping while riding. Johnny explain to me the foot plate must always been down which I did not know that it’s a safety feature. He was on time, very nice and did an awesome job!

John was very professional and polite. He did a wonderful job. He was great and fun to converse with and he did a great job at doing the annual inspection on our lift. Thank you.

Whoever Chad’s boss is, he did an awesome job. He was user friendly and the installation was seamless.

Chad was very professional and we enjoyed his company. He was very knowledgeable.

Chad was excellent. I am very satisfied. He couldn't have been more professional.

Very sufficient and cordial. The stairlift has been great. Great service. Thanks Johnny.

Very good work. Very through and informative. John was polite and nice.

Technician was informative, effective, and friendly.

John was very helpful and was patient explaining things. We are not so happy with the company and some design features such as batteries that won’t recharge.

Johnny **, called before coming out. Showed up on time and was friendly and professional.

John the service technician did a wonderful job. He was very thorough and professional. He did an annual inspection on both my upper and lower stair lift and did a great job. I would recommend him for any service work. Thank you.

Josh was extremely professional & very knowledgeable. He arrived on time, very polite & stayed on task until work was completed. He took as much time as needed to explain and demonstrate the system & made it extremely easy to understand.

Johnnie arrived on time, was very courteous and explained clearly what he would be doing. He was very thorough in his work and was careful of his surroundings. I would recommend him for any issue with a chair lift.

Excelente service received. Prompt arrival. Professional instructions received. Thanks Johnny.

Great Tech with a smile so friendly and informative. The Stairlift has been amazing. Thanks Johnny.

Thanks to Acorn Stairlifts for an excellent product and installation experience in the Phoenix area. Sam did a wonderful stairlift installation and product training. Acorn Customer Service is responsive every step of the process, and you even talk to human beings in person and on the phone!

Yeah, John came to service my lift today. He did an excellent job. I am very happy with his work. He did his work above and beyond his duty. I am totally satisfied.

Personable, answers all the questions, did a annual inspection. Great job Johnny.

I am very pleased that the service received. He arrived on time and worked steadily and zeroed in on the problem. Appreciate it all very much.

Outstanding knowledge of product, great customer service, very personable and helpful.

Johnny Lee was tremendous. He communicated with us about the care of the stairlift. He made sure everything was on working order. He is the reason why I would 💯 percent always recommend his service.

John did a wonderful job at restoring my stair lift. He was very personable and very thorough. He went above and beyond, thank you.

Chairlift needed a little fine tuning after installation, and I called for a maintenance visit to take care of a couple of minor issues. Johnny, the maintenance technician, came to my house, very courteous, very professional, made the adjustments, explained what he did, and the lift is now working without any issues. Great service!

The service technician. John was very helpful and he did a great job with restoring my lift. Doing the annual inspection. Ok and I really appreciate him working late to get the job done.

John got everything done I needed. Very pleasant, polite and friendly. Answered all my questions.

Fantastic job. Great tech with a smile. Stairlift has been great. Installed since 2020 with no issues besides the battery which lasted me 6 years.

Good customer service. Great technician. Got everything fixed. Thanks Johnny.

Great Job. Very Professional and good communication. Timing is excellent. Thanks Johnny **.

John was awesome. Very patient with all our questions. Very good diagnosing the issues. Give him a raise

Chad is courteous, pleasant, and he looked like he knew what he was doing.

Chad did an exceptional job. He was friendly, knowledgeable and a joy to work with! And he was dog friendly which was a plus!

He was very efficient. Worked fast and clean. I am very satisfied.

Chad was outstanding and professional. He was very courteous. Thank you!!

Very pleased with the service and the dogs love Johnny. Thanks for the knowledge.

Roger, Charles, Ayman and all the ladies on the phone who helped me were wonderful. Fast response, fast install and careful attention to detail. Nobody gave me a hard sell (wasn’t necessary anyway) and gave me excellent advice and feedback. I couldn’t ask for a better experience. 5 stars or 10 out of ten! Kudos to everyone.

John, our service technician did a wonderful job at repairing Our stairlift. He was very thorough and he comes highly recommended.

Johnny was very professional and answered all of my questions. If he didn’t know the answers, he found them out for me. He found the problem and told me all of my options. I appreciated his thoroughness.

Johnny ** was the Technician who worked on our stairlift. He was very kind and informative. He listened and got our stairlift in top shape. He needs a raise!

John was very polite. He answered all my questions I had about the lift. He was very personable and very thorough. Very good.

Jihnnt ** came for appointment promptly. He was fast and thorough. Stairlift works fine. I appreciated his advice on care and maintenance.

Johnny did a wonderful job. Very knowledgeable and helpful. Thank you. Rails and Lift was nice and clean.

Mr. ** very courteous, patient, and knowledgeable. He enlightened me on maintaining the cleanliness of rails and lift itself.

Would not recommend! Installed for my Mom who has since died and my sister has had it in the house for 6 years. When she called Acorn, they said it would cost $600.00 to remove it. They won’t take it, but would put it in the garage. My parents paid $13,000.00 after getting quoted a price of $11,000.00. My Mom had a lot of problems with it and the tech was out to fix it, saying it was fine or something she was doing wrong. Very frustrating to say the least, since she 100% relied on the lift. When elderly people get these installed, many do not have the funds or barely do. But if they need it, they will figure something out. My parents had recently sold their house to downsize. Therefore, the funds were available.

Johnny ** was a fantastic technician. He answered all of my questions and concerns. Acorn Chairlift was a godsend to enable my mother to be able to stay in her home. It has worked flawlessly since I first had it installed in 2023 and I have never had any problems with it. My mother had Alzheimer’s and I was afraid she would not use it but the very first day she hopped on, rode it up the stairs and loved it. She was able to remember how to make the chair turn at the top and she was able to get in and out of the chair very easily. Definitely recommend..

The gentleman was very nice. Did an amazing job, showed me how to work it, and everything was spectacular.

Chad is a great guy. Glad to have him back, very satisfied.

Chad was punctual, very polite and courteous. He was very friendly and asked about our welfare: we always enjoy having Chad come.

Great service and informative, very courteous, friendly, professional service

Chad was very knowledgeable and professional, friendly and he knows his job. Very efficient.

Chad was on time. He was very courteous, and professional. And my cat didn’t bite him either!

Our device was "stalling" so I called into support on a saturday. The person I spoke to initially explained that we had not had the lift looked at since installation in 2018! They told us what to expect in terms of communication for the next steps. We got the scheduling call that day and we were set for Monday. I would like to give a shout-out and kudos to Tyric Phillips! He was prompt, he did a full service, and what really impressed me was this:

Chad was awesome. Everything went well. It hardly took anytime at all.

The work technician John was very personal and did a very good job. He answered all my questions I had about the stairlift and was very pleasant. Thank you.

Chad was very nice, very competent, he fixed my stairlift. Now I can use it and I’m not afraid! I was kind of afraid to use it before Chad got here!

Chad was on time, very respectful, and he got the job done without any issues. We really appreciate him.

Chad is very kind. And he was very informative. His directions were very clear. He seemed to be very knowledgeable of his job.

Johnny was courteous and professional. He did an outstanding job.

Very please with Johnny and his expertise- he answered all our questions. Very professional.

John was her technician. He was amazing. Great customer service, amazing knowledge, was able to fix the lift in almost no time and give me a good understanding. What was wrong. Highly recommend him to work on your stuff. He’s a credit to Acorn, a great company if you’re looking for stairlifts for your parents.

Very good impression of the technician. He was very courteous and polite. He was very professional.

Johnny was good, he was helpful in explaining. Very professional and showed me how to clean it.

My experience with Acorn employees and service staff has been a very positive experiences since I first purchased it. I highly recommend Acorn.

Chad is a wonderful person. He's a hell of a good guy. He sociable, he answered all of our questions. Couldn't have asked for a better guy.

John arrived in a timely manner and got right to work checking out my Acorn stairlift. He made sure everything was in working order. It runs well just like new!.

John did an excellent job at servicing my stairlift. He answered all my questions. He was very polite and on time. He was very professional.

John’s doing a great job. He’s great to have around. Be sure to send him the next time I need to maintenance. Thank you.

Chad was very polite and seemed to know what he was doing. I am very pleased with him.

John did a great job on servicing our stairlift. He was polite and very quiet when he worked. He comes highly recommended and did a great job. Thanks for the good worker.

Johnny was very good. He told what was wrong with it and it was user error. Very informative. Thank you Johnny. If we have another problem please send Johnny.

Chad was excellent. They said he was the best installer that they were sending and that he was a senior installer. He made that very clear!

Dorian ** is an experienced field tech. He really knows all about the acorn stairlifts. He is always professional and kind. He is always welling to answer any questions we might have.

Great job. Very polite and professional and within the time frame.

Did great job, quick, on time, did what he was supposed to do, great job

Chad did an excellent job. He was friendly, professional, and knowledgeable. He took our grandson our grandson for a ride and was very caring for him. Happy to have Chad back anytime!!

Jonny was prompt, professional on time polite and informative with everything that he did to repair my mother Stairlift. He was very knowledgeable and explained everything he was doing and what we needed to do to maintain the integrity of and usage of the Stairlift.

The Acorn 130 Stairlift was installed today on the basement steps of my elderly mother's house. It's going to be such a help to her. I don't believe we could have had a more professional, proficient and pleasant installer than Josh **. In fact, we've had positive experiences with numerous Acorn staff over the last few weeks — from the salesman, Alex **, to the various individuals we spoke with over the phone, to Josh, the installer. They all instilled confidence in their products and services. The Acorn 130 seems to be well-made, and we look forward to many years of service from it.

I really appreciate Chad servicing the maintenance so that I can continue to use the stairlift. I really enjoy having Chad in my home.

Char was excellent, pleasant, and he did a great job. Very informative and no problems at all!

Called to estimate arrival time, and arrived during estimated time. Personable, polite, high regard for property. Worked diligently and gave updates. Knowledgeable and explained what he was doing. Hoping that this solves the problems we have been having for a year.

Chad was great. He was very professional. Great guy to have in our house.

Chad was very professional and friendly. We thoroughly enjoyed the experience. Chad is a ten! Very very professional!

Excellent job! Extremely satisfied with the service. The technician could not have nicer. Hope we get him next time.

Excellent Service! Technician was very thorough. Had great customer service and was very respectful.

Great tech. Very professional and informative. Very comfortable with Johnny **.

Chad was wonderful. He was very and knowledgeable. He is a great guy and did a great job!

Mr. Johnny **, associated with Acorn Stairlifts, is an exceptional technician. He provided thorough explanations for all aspects. His demeanor was both kind and courteous.

JOSH **, Outstanding job, knowledgeable and very courteous. Great personality!!! Made sure all aspects of the project were complete and all safety and maintenance issues reviewed.

Our technician Dorian was very professional and prompt. He replaced the part in just a few minutes. I am very pleased with the Acorn service.

Excellent service, tech very knowledgeable, professional, personable, and explained everything to me that he was doing and why!

Chad was very professional, friendly, and efficient. I highly recommend him to anyone who needs this installation!

Well Chad knew what he was doing and fixed the problem immediately and he sold me a new warranty so I'd say I'm pretty happy.

Chad was the ultimate professional. Great service technician. He has a welcoming personality. He showed my mom and our home respect and that means a lot.

Johnny ** was very thorough and tested everything. Did more than any other technician we have ever had.

Great job. Josh was terrific!! Appreciate his detailed knowledge and professionalism!

Chad was friendly and as far as I know he did the work. He came in, got right to work and stayed busy.

Zero emergency service, delayed appointment dates, rude techs ( phone response is courteous, dishonest, clearly uncaring). Worst repair service of any utility, auto, in my life. Stuck in my 2nd floor apt for 3+ days because of course, no work on weekends. Most repairs required a 2nd visit because service was inadequate, incomplete, or real problem ignored. And all of this for a mere $800 service contract per year. I believe this company needs to be investigated. Most of the reviews I read echoed mine.

Tech is so nice and friendly. He did a great job and very helpful. Acorn is the best stairlift. I can’t live without it.

Great tech and informative. He has done an excellent job. And explained the process clearly. Great technician.

Chad was as expected. On time professional polite and thorough.

I would like to say Chad arrived on time. He was very professional. He serviced the lift and I was very happy with his service.

Chad was very nice. He is a very nice person. He explained a couple of things that I could do with the chair that I didn’t know before because the guy that installed it didn’t show me all of that. Chad is a blessing.

Chad did fine today. Everything got fixed in the end. I'm glad it works now! Diana

Well Chad was here in time. Fine and dandy. All that good stuff. I’m just glad he came at 745 and I didn’t have to wait until 1 o’clock. He is an asset to the company.

Our experience with Chad today was very well. No complaints. He has it running like it was when it was brand new!!

Chad was pleasant to work with. Very professional, efficient, and informative.

Chad was professional, friendly and thorough. He did an excellent job of dismantling and reassembling both stairlifts in the house. We would highly recommend him.

Acorn Stairlift is the real deal from start to finish. Our sales rep was extremely informative, the product is affordable with payment options and various credits like an AARP member discount. Finally, our installation rep (John R.) even suggested a slight modification day of install which freed up the railing for my dad. This chair system is helping pops now enjoy the entire house. Thanks Acorn!

Great job! Johnny was on time, professional, patient with my questions, and effective!

Chad was very punctual and he let me know when he was arriving. He was friendly and professional and explained that the lift was in good working order and he is an asset to your company!

If you expect this stairlift to work flawlessly, forget it! In less than a year, mine stopped working altogether. It just sits there and beeps. If you expect prompt, courteous repair service, forget it. I wound up talking with some snarky individual in Florida who basically told me to pound sand when I tried to get service over the weekend. For the amount this thing cost, the result is far below my expectations.

I would like to say that my experience with Chad today has been absolutely great. He was personable very polite and hard working and I think he should have a giant raise!

Chad was wonderful. I couldn't have asked for a better appointment. He fixed several things that needed to be fixed that he wasn't scheduled to do but he fixed it anyways. Great guy!

Chad did a great job. He got in and got right to work which was great. Couldn’t have asked for a better install!

Chad was very professional, and very kind. He took ample time to explain everything to me and I feel very comfortable with the stairlift. I enjoyed having him in my home!

The tech outlined his assessment of our unit and how we should continue to use it.

The remote for the chair doesn’t work anymore and I was going upstairs on it and it stopped, I had to go back downstairs and try all over again and I finally got back upstairs, I think they are nothing but junk! I’m trying to get rid of it but no one will take it because they say they are junk!

Chad was very good. Everything was excellent. I couldn't ask for anyone to be more professional than he was today. Johnny on the spot!!

This was the best experience ever, no surprises and everything went just as they said it would. Highly recommend if you need help with stairs. Josh ** was the best installer and explained everything well. Highly recommend if you need help with stairs. Cost is affordable, easy installation and cheaper than moving. Acorn is a great business to deal with.

Chad went above and beyond. He was competent in his work. He found out what the problem was immediately and he took care of it promptly. Couldn’t have asked for a better technician, truly.

They were able to get installed quickly. Everyone was kind and professional. Chair works great. Made it possible to continue to live in the 2 story house I had lived in for 45 years.

Johnny was an excellent tech. Thorough, punctual, explained his work and answered my questions. He is a professional rep for your company.

Chad did an excellent job. Everything works perfect. Our dog loved him so it seems he's a good guy. The interaction was a very pleasant experience.

Chad gave me a wonderful experience. He was nice, and thorough and he got my mail. My husband bought it so I'm kind of the second owner but Chad has it running like a brand new machine. 10/10 would recommend Chad and Acorn to anyone.

Carlos ** was a professional, the best attitude that a person can have, very trained and a wonderful person. I hope you have the opportunity to meet him.

Chad is wonderful. He is professional and friendly. He went above and beyond while he was fixing the stair lift. He listened and addressed every issue. Best experience with a repair ever.

Derek was awesome! He had had a long day. And still, was gracious, friendly, and very knowledgeable. We appreciate him very much. Thank you!

Beeping annoying when start. Had a "6" error when going up the stairs and kept beeping and thought it would never stop. Disappointed does not have an alarm when seatbelt not fastened. Moves consistently but would not call it "glides". Foot rest does not swivel with the seat so not safe when getting off chair. But gets me up the stairs.

Chad was very business like and he did his job very well. I appreciate his work. Thank you very much!

Chad did an excellent job. He arrived on time and he completed my service in a mannerly fashion. Gave extraordinary friendly service. He was professional, courteous, compassionate to my loss, and a very polite young man.

Chad did a great job. He arrived on time. He finished quickly. He was polite and my chair works very well!! And he didn’t get lost trying to find my house. Couldn’t have asked for a better service visit!

Our visit with Chad today was great. He was very professional, polite, and courteous. And he was prompt.

Chad was very efficient. Very kind young man. Well mannered, likeable. All around professional.

Chad did an excellent job. Thank you so much. What a professional!!! He was prompt, on time, got right to work, and I really appreciate him and his sense of humor!!

Chad did an excellent job. He was very friendly, professional and knowledgeable.

I ordered an electric chairlift (the upgrade seat that automatically turns you to step off the chair), the sales lady took ALL the required measurements, including measuring my 96yr old Father, plus $500 dep. LET me add before I continue. This Review, Everything I’m stating here are FACTS! This review could be used in my defense in any USA SUPERIOR COURT as a TRUE & FACTUAL BRIEFING, signed by me-#.

Terrible!!! Watch out for this company. Once you buy the product, you can't get proper service. Our chair is only 5 months old and we get an H1 code and the chair will not move. It was repaired? 2 days ago and today it still has the same problem. According to my "warranty rights", it states a commitment to attend breakdowns within 24 hours, 365 days a year. NOT SO. They want to come back on Mon., 5 days later.

Everything is always excellent with Chad. He was courteous, polite and professional. We love him! Not only do we love him as an Acorn employee but he is an amazing person!

Awesome. Timely. Courteous. Friendly. Did a great job. I depend on my Stairlift every day. Without it I wouldn’t able to get up and down the stairs and would have to leave my home. The technician did a great job.

Chad gave us the most extraordinary installation today. He was polite, professional and courteous. We couldn’t have asked for a better technician. Please give this man a raise.

I have been using an Acorn Stairlift for several years, and it has been reliably and consistently operating daily, but recently needed maintenance and minor repair. Technician (Josh) was routed within 24 hours and repaired successfully. Service received was very satisfactory and detailed.

Josh ** was great ! He installed our Acorn stairlift for us in Aug of 2025. He did a super job! Left us with no mess to clean up and the system looks great! We had a problem with our stairlift recently and he repaired our system in 1 day! We would recommend him to anyone! We are very satisfied with his work!

Chad gave a great service. Personality of the tech was great. He was polite and professional.

Chad was very professional. He came in and got right to work and fixed my chair immediately. Couldn’t have asked for a more respectful, professional, polite young man.

Chad was very polite. He was very respectful and he was very knowledgeable. He did a great job. Give this gentleman a raise. We thought he was so professional and polite that he was the manager.

I had an outstanding experience with the stair lift installation technician from start to finish. He was professional, punctual, and extremely knowledgeable about the entire process. He took the time to explain how everything worked, answered all of my questions, and made sure I felt completely comfortable using the equipment before he left.

John provided great customer service. He explained the process and shared a lot of info about the chairlift. Excellent service.

We are very pleased with the annual service call today with John. He kept us updated as to when he would arrive and provided thorough and quick service.

The technician John did a great job at servicing our stairlift. He gave it an annual inspection. He was very professional and did a great job.