Acorn Stairlifts Reviews

Each time the stairlift starts, there is a loud, high-pitched whistle which can be heard for about 20 feet away. This lasts for 2 seconds, which is enough to waken anyone trying to sleep. This partially negates the benefits of this stairlift. We did contact Acorn, and they did send a technician. He said there was nothing he could do to silence the whistle. My feeling is that there is some connection that needs to be cut to cancel the whistle.

We installed an Acorn stairlift in July, 2017. Just before the one year warranty was up, the lift stopped halfway up the stairs with my son on it. We were able to get it restarted, and called for service right away. A technician came out and checked the parts and told us our unit was in good shape. In the last few weeks this has happened twice more. The warranty has expired and the company is trying to sell us a one year extended warranty for $800. This is ridiculous. The unit cost $7,000. I would think it should last longer than a year. We will not be buying the warranty and would like to sell it back to the company. The quality of this product is a major disappointment. Frustrated in PA.

At 9:00 am this morning (Friday) a repair person showed up at my mom's house. During the visit, I received a call from a supervisor at Acorn. He told me that he had reviewed the phone conversation I had with their customer service representative and told me that it was unacceptable. He apologized and provided me with his direct number. After a three-hour visit, the Chairlift is working well. Upon concluding my conversation with the supervisor, I do believe that my experience was with Acorn was reflective of a poorly trained employee and not the company as a whole.

I paid $800 for their PREMIUM maintenance agreement. This guarantees me 24-48 hr to get a tech to the house. NOT! It's Thursday today and they said someone will be out in 8 days. Are they crazy?! I had to remind them I bought the highest level of service agreement. "Ok, we can have someone out on Tuesday". What?! That is 5 days from now. You can plead, argue, beg and it won't do a darn bit of good. They told me today there is a disclosure in the agreement that says "or soonest availability". Shame on your Acorn Stairlift. Shame on you!

As a health care provider, I have referred 6 people to Acorn. All 6 people have gotten an Acorn Stairlift and could not be happier. I also had an Acorn 180 installed for my husband who is suffering with M.S. My parents had an Acorn Stairlift installed about 20 years ago. They have since passed, however, the stairlift remains in their home and functional as I know the new owners. As I read some of these reviews, I am wondering how many are factual. I have been dealing with Acorn for a very long time and I have never had an issue whatsoever. I remember my parents having a service issue, but was resolved within a day and a half. I highly recommend this company.

This is NOT a company you want to buy a stairlift from. From the moment it was installed we had to modify the staircase (at our expense) and the company wanted the entire cost immediately. They will service the unit after one year for $0, BUT wait when they are done they'll do their best to sell you an annual service agreement. This agreement will run you $595.00 per year for a $0 unscheduled call out and includes very little. Their customer service is great, if you're giving them money, but otherwise this company could care less if your loved one can get up and down the steps. Please read some of the other reviews. There are other companies out there that can and will install a chairlift.

Do you want to experience the worst customer service? Use Acorn! Acorn doesn't provide service and "customer service" is not something they believe in. I signed up for a promotion and was assured 5 times I qualified and would receive my promotional bonus and two months later they state I am not eligible and will do nothing to work with me. They reiterate their policy, which states it isn't guaranteed, but had not communicated anything to me and I am beyond unsatisfied with the company.

Acorn Stairlifts can install a new chairlift tomorrow! But when it breaks, they can't fix it for a week. PLEASE! Do yourself and your loved ones a favor - DON'T BUY AN ACORN STAIRLIFT! It is not at all the solution it was promised to be. The company will tell you that they are the largest supplier of stairlifts in the country. That may be true, but all that means is that there are a LOT of suckers out there with stairlifts that may or may not work. Because of our situation, we settle for what we are told is "the best". The "best" is so far below "acceptable" that I can't even believe that this company is still in business. I guess we will settle for anything when it comes to our loved ones. But it is so frustrating to be the sucker who fell for this scam - at my age. I am just a family caregiver, and I want the "best" for my loved one. Acorn Stairlifts professes to provide an essential service for which there is no substitution, and when service is required, they do not provide it.

It will be 1 year since we had the straight stairlift installed (July 4, 2017) and already I have had at least 2 annoying phone calls from what sounded like a hard-selling car salesperson - selling us to buy service/maintenance service for the stair lift. We clean the railings periodically regularly, it is used once a day - going up at night and going down in the morning. I was 'warned' that if I do not buy into the service (not clearly identified as an annual service maintenance fee) we will lose warranty on all of its parts! The woman salesperson tried to impress me that there are ** number of moving parts comprising a stairlift and was really giving me a very hard sell (she reminded me of car salespersons) to buy the service contract. Eventually, I blocked her from my landline and my cellphone... as I cannot deal with the pressure of her sales talk.

First off don't ever buy when they come to your home, they will call you the next day and offer you the same product for thousands less. If you don't buy they will call you constantly for years!! How is this legal? Even when you ask them to stop, they keep calling. The "warranty" is a joke. It's only lifetime if you pay for a $250 annual inspection plus labor, and other charges. Very deceptive business practices, stay away.

Worst decision ever, installing an Acorn Stairlift! Unless you pay for the YEARLY $750 maintenance plan, you will pay $250 up front for them just to come over, and then I think $250 hourly after that. We are on our third set of batteries in three years - They should last at least that long to begin with! We just had new ones installed in December, and here we are five months later with dead batteries again and my 93 year old deaf/blind mother stuck upstairs!

I purchased the Acorn Stairlift approximately two years ago. We asked the installer that we wanted it installed on the other side of the stairs, but installer insisted that it would not work on that side of the stairs which it was a straight stairs with no turns, this did not make sense to me but had to accept his position. About a month ago, the seat cracked and I called Acorn and wanted to order a replacement seat due to this one was cracked on the edge. Acorn advised that they could not sell me a seat directly due to a liability problem they would have if it was not replaced by an Acorn installer. I asked what liability problem they have had. I did not get an answer, but Acorn would not sell me a replacement seat that has five screws holding it to the frame. I can't see paying Acorn $150.00 for a service call and the cost of the seat, that would take approximately 5 minutes to change. Very sad Company.

After 4 months, the stairlift installed in my friend's home is still not approved by the inspector. Appointments are constantly changed and delayed. The price was substantially higher than what was advertised. Because there were two turns in the staircase, I thought the price was probably ok. I could have lived with the overcharge on the price if the installation had been accomplished and my friend could use it. The sales person came out in mid-December. I got a call at the beginning of January to set up the installation, but installation wasn't scheduled until February. I was told that we had to wait for the inspector, but the first inspection appointment was scheduled out almost 5 weeks. Then it was cancelled 5 minutes before the inspector was supposed to be there. Acorn blamed the state inspector, but when the inspection was rescheduled 3 weeks later, the inspector actually had no record of a prior service call.

I bought a lift for my mom. First the price is unreal, way too high. Talked me into buying a extended warranty. Was told it would only take 2-3 hours to install. They sent an guy from sales to install. It took him 7 hours to install. Less then two months after it was installed it stopped working. I called Acorn, was told I had to pay $500 out of pocket up front before the would sent out someone to look at the chair. He would look at the lift and order parts. Then I would have to pay another $500 for him to come back out and fix the chair lift. That the warranty just paid for parts. The $500 service fee plus the fee to work on the chair lift was not covered. And had to be paid up front.

Last January I referred a friend of mine to buy Acorn stairlift, after she bought it, I called for my referral check of $200 and was told it would take 4 to 7 weeks. It has been over 2 months, so I called again and they are giving me the runaround telling me they tried to contact the person I recommended, but are unable to reach her to confirm my referral. I doubt they ever intended to pay me.

My husband was having ankle surgery and had a heart attack a couple years ago so we decided to have a stairlift installed so he would eventually be able to get to his office downstairs. A lady from Acorn Stair Lifts came and measured and led us to believe the track would be not flush but close to the wall so others could walk up and down the stairs without concern. We had to put five hundred dollars down for this and did while trusting this woman's evaluation for us. A guy came to install it and informed us it would have to come further out practically to the middle of the stair. No way!!! So we did not let him install it and told him we wanted our five hundred dollars back.

These guys are sweetest salespeople before they sell you the chairlift which is generally priced minimum twice (They claim they are the best and therefore sell the most). Don't get taken for that sales jargon. Once you bought it forget about everything. Be prepared to open your wallet for everything. Carefully evaluate the contract before you purchase and if you do end up paying anything more than $3K even for 2 90 degree bends in your chair rail make sure you ask them to provide PM contract for minimum 5 years preferably 10 years (for both parts and labor) otherwise be prepared to fork out as much as 10%+ purchase price for annual maintenance contract.

My mother originally scheduled an appointment with Acorn Stairlifts to install a stairlift system for my ailing father. The appointment was scheduled for 4:30PM so she had time to get home from work to meet with the consultant as my dad had been very unwell and not in a state to make financial decisions and she made it clear when scheduling the appointment that both of them would be there. The day of the appointment, she ran about 15 minutes behind because of a delay picking up a prescription for my dad from the pharmacy, and in the 15 minutes it took her to get home by 4:45PM the consultant Mike ** had already completed a contract with my dad and processed their credit card.

These people do a bait and switch. We told them we only needed the stairlift for a few months and were told they would be happy to buy it back. When the person needing the stairlift died BEFORE it was ever used they refused to take it back. They lied. We have a witness that was present when the salesman was in the house and said they would buy it back. BEWARE. These are dishonest people.

Bought an Acorn Stairlift Sept 2017. Cost $9000. Relative passed away in Oct 2017. Used 4 times. Tried to get a buyback, they don't do it. They know of someone that buys them very cheap to take it off hands. Told me to call other companies. But they won't give rights for other companies to fix it.

My elderly mother has dementia and is becoming housebound. She had a bit of a fall on the stairs and scared my stepfather into wanting a stairlift NOW. He called the first ad he saw, Acorn. BIG MISTAKE. My daughter is a doctor of physical therapy and recommended another company for us after we saw the horrible reviews. When Acorn came for the estimate, they were told we had another estimate scheduled and no decision would be made that day. My mother's caregiver was there and heard the rep agree to that.

We bought an Acorn Stairlift on Craigslist for $1,000, and hired Acorn to pick it up from the seller and deliver to us, the buyer, and install it. The installation charge of $400 included transportation within 30 miles. Our distance was 40 miles so they charged us an additional $250, and would charge us for any additional required parts. In fact what they did was say we needed a rail with a "hinge" to clear the bottom step.

Acorn sells some parts directly, other parts are available only from a service technician. My stairlift is only a few month out of their one year warranty. I am not the user of this lift, so I did not notice the broken plastic arm cover until after the warranty had expired. The cover is held on by two Philips sheet metal screws inserted from the bottom. It appears that when this lift was assembled, one of the screws was screwed in too tight. Over time the screw eventually broke off the bottom of the cover and left a hole, and the cover lifted up from the arm.

The Model 5 boards (Says Bison 80) eat batteries every year. Acorn - with some persuasion sent a technician to supply missing pieces of rail I needed to install. All in, $3500 installed, which was good. 3 years in, the board went out, so I upgraded to the T565 board with Lithium Batteries for $1000 ($250 labor fee flat rate and $750 for the kit.). With the lithium batteries, it runs faster. No major trouble other than the batteries every year for the V5 board (NiCad), which are pretty expensive at $250 for parts. The lithium batteries should last longer, are more powerful and should be good. Battery cost is the same for the lithiums, and it goes MUCH faster with the upgrade kit. Techs are always nice, the home office staff are OK. It's kind of expensive, but with eBay pricing often under $2,000 shipped, it's a lot better than paying $12,000. Sure my out of pocket is now at $4500 for this, but it's worked ok. The seat is VERY uncomfortable, only big gripe.

Two years ago Acorn changed the batteries on my parents' Stairlift £250. Yesterday the stairlift didn't work so they phoned Acorn, £230 call out. They changed the batteries AGAIN and replaced the brushes in the motor. A further £250. Nearly £500. How can they justify that. Buying the batteries and a brand new motor wouldn't cost that. Total time on site 35 minutes. They spent longer sitting outside running the clock up to justify their charges. PLEASE, PLEASE, PLEASE never buy a stairlift from these robbing con merchants and warn EVERYONE that you know.

I just got an Acorn stairlift this month and so far am very happy with both it and their customer service and sales people. The salesperson was very professional, very nice and helpful. He offered discounts for military service right away as well as telling us we could avoid paying tax by getting note from the doctor. No pressure to buy whatsoever. Left written material to look at. When we did decide to buy, the customer service people were great as well. We were able to get it delivered and installed the very next day. The installer came, was also very professional and polite, answered all questions, let us demo it, and told us all about warranties, etc. The stairlift runs smoothly and is comfortable and already my back is hurting less due to not having to walk up and down stairs. I had fallen twice and broken my tailbone and my husband feared we would have to move, but now I can stay in my home. Thanks Acorn. You guys are great.

My parents put in the Acorn Stairlifts about 4 years ago. It is the biggest piece of junk out there. They are built to break. Poor construction and materials. The wire in the arms are 16 to 18 gauge wire and they put no slack in the wire. So as you move the handles back and forth, the wire soon breaks. My brother and I have rewired the arms on both chairs numerous times. And don't ask the company to come out. These chairs are built so you have to buy the service contract to keep them running. Total junk and a unreliable company to boot. They should be closed down for putting such junk on the market. They paid $7500 for 2 chairs because of the stairway. This only the beginning of my conquest to drive them out of business.

Parents were sold a unit that was to cost $3,000 and was to go wrap around the staircase. When person came to install, they told parents that a different model was ordered and that it would cost another $5,000 to install what they had initially ordered. My parents were very upset and fortunately did not agree to this. When asked about getting deposit back, they were told that it would take a few weeks and to call and check if they didn't get it. Acorn should deliver that deposit to them, just as my parents gave them the deposit the day of the sale. Neither the sales person or Manager took accountability, or offered to do something different for my parents. Be aware.

Spent $10,000 on curved installation of Acorn lift. Warranty after 1st year = $795!!! REALLY? EVERY YEAR?? It's always been temperamental from the start - might get uninterrupted ride up, might stop 2-3 times. We had a problem 6 days after warranty expired and you're STUCK. Find ANOTHER COMPANY!

When meeting with the salesman in regard to purchasing a new stairlift, he never mentioned that the stairlift MUST be serviced once a year. I have owned the unit for one year, and I have been receiving harassing calls to either sell an extended plan or to set up a maintenance appointment at the cost of $250+. According to the caller, I should have been told that I needed a yearly service call by the person who sold it to me. I told him that I was not informed. If I had been told, I would have performed more research. The caller then stated that the yearly service call was mentioned in the manual. The funny thing is, I did not get the manual until after I bought the unit. On another point, the unit is not functioning properly. Loud chunking sound occurs on the decent (not going up). The problems started right after the warranty ran out. Planned obsolescence... look in the dictionary under Acorn Stair Lift.

This letter is to make other future customers aware of the problems we have experienced owning an Acorn Stairlift. We purchased an Acorn Stairlift 1 1/2 years ago. My wife and I were involved in a rollover accident in 2013 and she has extensive injuries to the spine as a result of this accident. Stairs are not an option for her as her spine cannot withstand the motion of climbing.

This Acorn Stairlifts does not service their customer. Honestly I bought Acorn Stairlift in 2014. I paid 16000 thousand dollars for one and 2400 for the other. Both of them are broken down. I tried to get service for them. I paid 900 for a new gear box and 300 for batteries. Their service charge is outrageous. Yesterday August 1 I paid three hundred dollars out for new batteries. It still does not work. My wife is crawling up the stairs now. Acorn now want 300.00 to program it because I changed the batteries. This Acorn Company should be shut down. They are very crooked. The stairlift is a terrible quality and you feel like you are going to fall flat on your face. The track cracks like twisting steel, leaks grease all over your carpets, always quits halfway up the stairs. My wife was stuck 5 feet in the air. I had to call 911 to get her off of this lift.

In January of 2017 I contacted Acorn Stairlifts to inquire about one for my 87 & 83 year old parents. I hadn't been in touch with them for 8 years due to circumstances but I reached out to help them because they needed it. I left a message with these guys and had a great talk with the first person I talked with. After explaining the situation that it wasn't for me but for my parents she agreed to not contact me and stuck with her promise. The rest of them didn't. I even got emails from others demanding that I contact them only. Wth? Then the phone calls came and never ended. It's June now.

After many calls and emails the referral cheque has NOT been sent to my brother-in-law, Acorn says it is out of their hands. I'm sure it hasn't been sent. It has been at least a month or more. Wondering about their warranty that I paid extra $ for. Has anyone else had this problem?

I purchase my first chair in 2005, and was happy with the purchase. During the years chair was old, and I wanted to upgrade the chair!!! BIG MISTAKE!!! The only chair they have is nothing to be happy about. The new and only chair was design by a monkey, chair is loose, you feel as if you are going to fall down forward on your face. Track makes more noise than a train at 90 miles an hour, it cracks as if the track is broken. Chair is not orthopedic design for a handicap person with joint problems, the foot rest is so small your feet don't fit in them or you have to bend your legs inward and still you don't have space for your feet. From the moment the chair was install I was not happy. And I want my money back. Your chair is as bad as it can be, a piece of trash. My mistake was not to keep my old one back, if you are looking for a lift, check first BRUNO OR AMERICAN OR GO SOMEPLACE ELSE FOR A BETTER PRODUCT. ACORN IS NOT!!!

I had the Acorn Stairlift installed December 2015, it worked well for the first month and then I started having problems. It quit working while my mom was in it halfway up the stairs, I then called customer service and they instructed me to turn it on/off but that didn't work and they said no one could come out for a few days. My mother had a stroke and it was very difficult to get her out, after that it ran well for a couple months then quit working again in February 2016. I called customer service and it took them a few days to come out. They told me if it was my fault it wasn't working I would be responsible for the 250.00 service charge. When they came out they noticed the harness was loose from the pin connector installer error.

I own an Acorn Stairlift. I paid right around $3000.00 for it. It has not served me well. The reason for the review is to alert others who are considering buying from this company. I purchased it in 2013. It has never been reliable. I've had to make many phone calls due to the various problems. I could not agree to service calls as their rate is way out of my affordable range. The price of their service call was never mentioned when I was purchasing. Their maintenance contract is exorbitant. I'm widowed with just my fixed income. I'm 77. I had Lung Cancer surgery in 2014 along with thirty radiation treatments. I have COPD. I use oxygen at night. I have been receiving injections in my back for degenerative disc disease.

My wife and I bought two Acorn Stairlifts for our new Townhouse on 8/24/2016. Both were installed on 8/26/2016. Called service 9/22/2016, reset computer 4 times. Called 10/10/2016. Service repair 10/26/2016 rail loose and remote failure. Called again. Service repair 12/14/2016 erratic, rail problem, stops. Service Tech did nothing, tried to ** us, and billed $250.00 for service call. Numerous calls starting 12/01/206 to 12/19/206, charges dropped. Service call 12/20/2016, fixed rail cleaned, adjusted, fixed remotes. Called again 02/21/2017, tech heard problem over phone.

I am a carer for a gentleman who is on 24hr oxygen and dependent on his chair lift. I arrived this morning 28/02/2017 with the intention of taking him to see his Oncologist only to find that despite his wife contacting Acorn on Sunday evening when his stairlift broke down, there has been absolutely no support from the engineering side of the company, just a load of waffle.

My mom began to have trouble getting up and down the stairs. We needed a stair lift. I wish we had more time to do more research but we were in a bind. We've had this stair lift for about 3 years now and it's been nothing but a piece of junk. We had problems immediately. During the first year with it while it was under warranty they came out several times to "fix it". It never stays fixed. The remotes have stopped working several times and have been replaced several times. We keep having to buy the extended service plan or else after the first year we wouldn't have been able to use it at all. They come out fix it and if we are lucky we get a couple of months without issue. Not everything is covered by the extended plan so they have another opportunity to get more money out of you.

The sales person who came out to my home was professional and compassionate. He understood the circumstances of this purchase was due to a family member's debilitating stroke. After he left, the tone deaf sales staff called me daily to push their product. I asked them to stop calling me. In another call I told them I would buy from another vendor if they didn't stop calling me. They didn't and I've called All American Mobility.

My parents purchased the stairlift several years ago. Part of the sales pitch is that when you no longer need they will help you resell it to a customer. My parents have since passed away and we have been trying to get their assistance with a resale. Parents only used it for 2-3 years. Every time we call they give us a different answer. First it is that they don't do resales anymore. Then someone else says to leave a voicemail for a certain individual; no one ever returns a call. Very unprofessional. So a $10,000 stairlift that was used for 2 years is going to be tossed. I have called every Vets charity to donate but no one can pick up. Acorn totally misleads and their customer service is horrible. You can call back and each different person will give you a different answer. Go with someone locally.

Only problem with this company, the salesman cannot be reached once he got the order. The technician did a bad job. The chair is rumbling, stopping on its way up or down. The bottom plastic head falls off. The chair is stuck downstairs after 3 weeks of use. No support from the company. The technician has no phone number!!! The company said you can only contact him by "wire" and 411 has no listing of him. The remotes came with very old batteries, made in China, that worked only intermittently. I will have to call the fire dept to get my husband upstairs to bed tonight. Our recommendation is not to deal with Acorn. You will save yourself a lot of frustrations.

Purchased Acorn stairlift about 6 years + ago. Has worked great since then. Had one service call about 2 years ago which was taken care of day after I called. Has been working great since, Very professional and reliable. I use the chair almost daily sometimes 2-3 times a day. Purchased from Acorn in the Boston, Ma area.

I have left multiple message with people to call me back but they never call back. They will say I will speak to my Manager or Engineering department but never call back. Very poor service - DON'T BUY from these people. Installation and design is very poorly done.

Need new toggle switch, but have been informed by some guy who represents Acorn that they do not sell parts to anyone anymore! Must get a technician from Acorn to change the toggle for a 250 dollar service call plus price of new switch!! A few years back I replaced the switch because the lever had been broken. They sold me a switch then, so why not now. I hope I don't have a serious problem later on. I have bought a switch locally. If I cannot repair the one that is not working in one direction, I will replace it.

As soon as we purchased the chairlift we had problems. Trying to get a hold of them is awful. My mom is afraid to use it but needs to. It constantly beeps on its own. The first problem was the circuit board... batteries. Now I can't even read the error message. That disappeared... may be the batteries again. Ok I fixed it myself. If the chair beeps repeatedly after using it then stops and beeps when no one is on it... unplug from wall... it will reset.

Have had several issues since the 2014 purchase. Had lift service several times since. In March 2016, tech claimed a defect and put in a loaner. Issues again in August and still can't get a tech or someone to return a phone call. Lift failed and my Mom was stuck until someone came home from work as she's unable to use the stairs. Yesterday, the lift jerked and she almost fell off, same issue again today. Spoke with at least 5 people today and told the earliest they can send a tech is Nov 29. WTF??? Not acceptable!!! Service manager then says the 24. Was told they had a lot of turnovers in staff so is that supposed to explain the atrocious service. Service manager didn't seem too interested in getting a tech here today. No such thing as "emergency service". Strongly DO NOT recommend this company. Issues with quality and a huge lack of customer service.

Installed at end of August. For M-in-L who had just had a hip replacement and wasn't allowed to do stairs. At installation no one had arranged for power to be sorted as needed, I had to rewrite a socket myself! 1st day hinge failed, continued to temporarily fail for several days. Service came out: 1st the excuse was that there is a known fault with some hinge control boards so would need replacing. Quoted 5 days for part, in meantime no lift - meaning bed needed to be relocated etc. So they know the boards need replacing but they don't carry them? 10 days still no contact and no boards. 2nd serviceman came out - did a 'fix' (move the chair rail as actually it was catching on door frame it passed! And they had originally located hinge control box in airing cupboard which meant it overheated!). Was the original installer trained how to do this?

Horrible Experience With This Company. DO NOT GET THIS SERVICE!!! Find alternative. Equipment Breaks Down Very easily and they con you into getting an extended warranty... Nothing but a bunch of crooks. Tried calling their customer service to deal with an issue. Got the run around, dropped calls etc. My father just got purchased an extended warranty and then right after passed away... These people would not even return the funds of that extended warranty. Caused my mother undue aggravation dealing with a funeral and these crooks.

I had the lift for 2 months. During the 2 months I had to have a serviceman over 27 times. Bad motor 3 times, the bolts stripped out from the stairs and multiple other problems. One time the tech came back and said he left a part off and didn't notice it until he was cleaning out his van. But the main reason I'm mad is at 97 years of age I was going up the stairs on the lift, it stopped and wouldn't move. I had an upset stomach and needed to use the bathroom. It's embarrassing to mention this but I feel consumers need to know. I broke wind and accidentally messed myself. God bless.

Purchased Acorn Stairlift to aid my wife in getting to second floor. Unit was used very sparingly and had a "Fatal Failure-F1" code. Since the unit was beyond the one year warranty (by one month), Acorn said the repair would cost $850.00! The cost for an extended warranty would be $750.00 a year. In three years I'll have paid for the chair twice! I have since removed the chair and installed another brand and have had no problems. Do NOT buy Acorn unless you like a lot of company from service people.

Chair has not worked properly since it was installed. The chair is junk, the warranty is junk. $250.00 for a service call because the chair they sold me is junk, absolutely ridiculous! Never do business with this company!

It was the labor day weekend and my husband got stuck at the highest point of the stair lift. This is only after using the device after several times. We called Acorn and as others have stated. The person at customer service didn't even ask who we were. We were on speaker phone as I am a slight woman and didn't know how to get my husband off the lift without an emergency situation happening as he has only one leg. She was unconcerned and scripted, I however shouted that we need a technician to help us to get him to a safe place and she said just turn the key and wait 30 seconds. The lift was tilted and being inexperienced was not sure how to do remedy the problem.

I purchased an Acorn stairlift to assist my wife getting up and down the stairs. On one occasion a shirt got caught under the stairlift and of course it stopped. After clearing the obstruction I called the customer support number and they assisted me in clearing the stairlift error message. I then attempted to move the chair and the chair just stopped, no power, no nothing. The customer support told me that to get a technician out to my house, two days later, would cost a minimum of $250.00 plus any parts needed to fix the chair because this was a non-warranty problem...

My father purchased this so he could get my paralyzed mother downstairs during emergencies. Thank goodness, he doesn't have to use it very often. Went to use it and the battery is dead or so he's told. I thought it ran on electricity since it is plugged in. He called to get someone to service it and was told there is no one in SW KS to do so. However, they boast about their aftercare and customer support, but won't send anyone out to change the battery or charge it. DO NOT BUY FROM THEM!!! Unless you are in FLA.

My elderly neighbour purchased a stairlift from Acorn about 1 month ago. But it broke down with her on it - she was in the middle of the stairs. We rang the Customer Service and spoke to a woman who said that an engineer would be with her in 24 hours. This is a 90 year old woman who is stuck on her stairlift which won't move in the middle of the stairs. THIS IS DISGRACEFUL! HOW CAN THEY BE HAPPY TO LEAVE A 90 YEAR OLD LADY WHO IS DISTRESSED AND STUCK FOR SO LONG. The woman we spoke to was so unconcerned about it. In the end, we had to call the fire brigade who were here within 5 minutes. I would never recommend this company.

My father is now 81. He bought a stairlift 20 months ago from Acorn. It has now broken down and needs a new unit. He bought this for himself as he has severe arthritis, also my mum who died last year. He cannot get up and down the stairs. Acorn want him to buy a warranty or obviously he will have to pay for a new unit. Not built to last. Would not recommend the company to anyone.

My mother purchased an Acorn Stairlift for my father who was confined to a wheelchair after his leg was amputated. When we called about purchasing the stairlift everyone was so helpful. We explained my father's situation and the Acorn representative and installer said everything would be fine with him getting out of the wheelchair and into the stair lift. First, the salesman told my mother it would cost $350 for an estimate. That was never told to my mother. We told the salesman and installer the height of the wheelchair and asked if it was the same height as the stair lift. They both said "yes, of course". Unfortunately, it wasn't and the stairlift was too high and my father was unable to get from the wheelchair into the stairlift.

I have severe degenerative arthritis, most prominently in my left hip. I walk with a cane. Recently I have filled out paperwork to various health care providers which indicated my mobility issues and the arthritis. Shortly after that I started receiving phone calls from Acorn. One went to my voicemail. The woman claimed she was "returning my call regarding MY recent inquiry into purchasing a stairlift for myself or a loved one." They also used my name in the message, so it wasn't a random mistake. I never called them. The timing is exceedingly suspicious considering the recent paperwork I filled out. I must have gotten on some list as a target for a possible sale.

We installed this stairlift in June of 2013. We needed it as we are older and each of us was to receive a total knee replacement. Our house has three floors, basement, first and second; the stairway has four short flights and two landings. The initial cost was US$12,500. This seemed high but was in line with the few other companies offering curved stairlifts. The initial installation was done in one day. The technician was personable and easy to talk to. Other techs have also been easy to deal with. Most services cost US$250 plus parts.

Do not buy a chair from this company. We have purchased a chair lift for my father-in-law in August 2015. It was NOT a refurbished chair but a brand new one for which we paid US$9100. It has been 11 months and the chair has malfunctioned 5 times. Each time my father-in-law was stuck upstairs or had to be taken upstairs with great difficulty and spend at least 3 days there each time since the company on top of having continuous issues with their product also does not have sufficient technicians to provide service within a day or 2 but takes 4-5 days before they can even come and diagnose the problem.

I've purchased my stairlift which they gave me a price of 2800. When he got here they charge me a service agreement that bring it up to about 4000. Now the chair is broken. It's the one year $400 service agreement I paid and they want me to pay it again and I called the local company called Mr. Wheelchair and they came out and diagnosed it for $90 and they took the $90 off the repair once I got it done. The $90 losing keys I didn't get the repair done which was much more affordable than Acorn plus I was very happy with Mr. Wheelchair and I would recommend them. Call Mike at 215-333-7303. He sells new and used on this also.

I purchased an Acorn Stairlift which was installed March of 2015. It has hardly been used. We had an error code in July of 2015 and the company sent a tech who said there were two fixes and he went with the cheaper fix. The stairlift worked for about a year, although we didn't use it very much and now they want mega bucks just to show up. I asked about returning it and they said no. I asked about selling it back and they said no. Do not buy an Acorn Stairlift. Ours is unreliable and their service is expensive.

I have tried for almost a year to sell or donate a Acorn stairlift (I spent $10K used for 3 months only, still under warranty!) to a multiplicity of charities or to a family in need. No one will take it on and even third party resellers will not deal with Acorn as they will not support their product. Even when I agreed to pay a removal fee, Acorn refused to take back what they had manufactured. The company has no interest in taking it back as clearly it is easier and more profitable to sell new lifts. They have no program to support charitable redirection or recycling of its products, even though their brochure says they promote recycling. (I am confident that in Europe - where Acorns international headquarters is - this would not be allowed).

We purchased an Acorn stairlift for my mother who had a massive stroke and had fallen and broken her hip. She was still in the nursing home when we had it install. The next day after installation it totally stopped working. So they had to come and work on it - they got it working. We used it once to get her into the house. Then we used it several times just by experimenting with it me and my husband. Everything seem to be working good the battery was lit up. I would guess to say we might have used it maybe 3x at the most. But then all of a sudden a year after we purchased it the light went out and we absolutely cannot get it working.

I purchased the Acorn Stairlift for my mother. She has passed and I did not use the chairlift. I tried to use it in March and it would not turn on. I had the technician come out on March 10, 2016. He said that the battery was dead and I needed a new battery at the tune of $277.96. I have been out of the country for almost two months. I return try to start the chairlift and again it will not turn on. I can't see how a battery has died again. Please tell me what is my next step to reach a solution.

We had an Acorn Stair Lift installed in April 2015 and we were assured that if something goes wrong that they will send a technician immediately. They gave us the impression that their customer service was great and we would not have to worry about the lift. What they didn't tell us that there is only a one year warranty nor did they tell us as part of the warranty that we could have a technician come once during the year to check the unit and make sure everything is running as it should.

My Acorn Model 180 Stair-Lift has not worked correctly for 24 hours since it was installed on 02-15-2016. I am now waiting for my 3rd Service Appointment scheduled for 04/27/2016. In addition, their accounting department does not return phone calls in order to provide the detailed invoice documentation required for tax purposes. Even though, the lift is NOT covered by insurance, there are some tax deductions that are eligible with proper documentation. If it does not work properly after this service call I will have it removed and pursue a full refund.

I have been trying to have a service tech come and reinstall and service a lift for 2 months. It took 3 weeks just to get a confirmed service date. Two days prior to this date I received a call saying the service tech had "broken his back" and would have to reschedule for two weeks. I felt bad for the tech that I did not question the chances that two weeks would cure a broken back or why was there not another tech available. The morning of the second date I received a call that he still would not be able to come.

I have never been so upset and disrespected from a salesman before. My mother and father-in-law were getting a quote from Acorn Stairlifts company in Ohio yesterday. I don't feel like she needs one but this is not the point. I am sitting in the room and listening to this male being ignorant. My mother-in-law was trying to write down a number and he was getting irritated that she was having trouble and just kept repeating "let me just do it" in a loud tone. That upset me a little bit but not nearly as bad as what was coming next. My fiance and I help his mother and father because they are elderly and are having some health issues. This man "Dave" has the nerve to tell my mother-in-law that we should pay her 800$ in rent to live in the basement, and that this is her money, she does not need to take our advice. Which may I add is about 4000$ investment that we do not need. We are able to do it and help (the reason why we are there).

I'm an Electrical Engineer and General Contractor who has installed complex plant equipment for British Petroleum, Michelin and other very large companies and Acorn has set a low mark for terrible customer service and unit dependability. In the five months that the unit has been installed, it has never worked for any two-week time frame. The service manager out of Orlando came out to see the initial install and promptly removed the entire lift and install it correctly but it still malfunctions regularly. This time for 3 weeks it's been stopped in mid-trip as many as 5 times and finally it's died. The repair people have no way to diagnose and intermittent problem and now want to start charging $250 per visit. POOR SERVICE AND TERRIBLE EQUIPMENT. Do not do business with this company no matter how pleasant the salesperson appears!! Buyer Beware!!

Many thanks to those of you who took time to write a review of this so-called "company." From the start, I sensed a lack of professionalism in their phone/email communication. For one, they would call repeatedly and never leave a message, which was HARASSING! A salesperson was to visit and I was called by the receptionist to determine the address and best route to take, as the salesperson did not seem able to do this. I spoke to the manager, who had the audacity to ask if I would drive to a location to meet the salesperson!!! This certainly did not bode well for future service calls and no doubt these would be numerous, based on your feedback. This spelled scam to me, so I went to the internet to discover an extreme level of dissatisfaction with ACORN. Thanks to your comments, you have SAVED at least this one customer from a rip-off!

At 7 weeks the return spring on the handle popped off the pins that hold it in place. Once again they tried to put the blame on us but that failed because the screws holding the handle together had no marks on them.

I bought a stairlift so my 87 year old father could visit and stay with me. The installation of the Acorn stairlift was easy and straightforward. The apparatus occupies about 1/3 of the width of the staircase, a little more than I anticipated or expected but I can get around the chair as long as the seat, footstep and arms are raised. About three months after the installation, my father visited and we encountered no problems during his daily use of the system.

Was told by salesperson the machine was made in America. Come to find out they are manufactured overseas, only batteries made in USA, every part comes from another country. Also told the warranty was for as long as I owned it, now am told warranty is only one year. The chair was for a friend of mine that I help to purchase. Feel I let him down choosing Acorn.

The installation went well, but in less than one year two new sets of batteries failed and had to be replaced at a cost of $505 dollars per visit by the Acorn service technician. Their own website says the batteries cost $35 per battery and the unit requires two. How can they not guarantee a battery for longer than 3 months on a device that depends on batteries for use. They offered no discount on the needed replacement. This is an example of exorbitant gouging and ill will on the part of the company. Extremely disappointed. Please feel free to contact me if you would like any details or discouragement from not buying a stairlift through them.

My parents (in their late 80's) purchased Acorn Stairlift in April, 2015. Recently, they have heard a grinding noise when chair reaches top or bottom. I called acorn & was told this was a "maintenance issue" and not covered by warranty. They instructed me to spray wd40 on a rag and lubricate the "bottom bolts under rail". What??? You sell these things to people who can't walk downstairs & you expect them to lubricate it???? Not all elderly people have anyone to help them with this!! I tried to do this but couldn't find the "bolts" they were talking about. I am in my 60's & I need to do this??? They never mentioned when they purchased this that they needed to lubricate it! This is ridiculous!!!

I am in the process of purchasing a stairlift for my mother in law so I am looking at three vendors. In November 2008, I purchased an Acorn 120 Stairlift directly from Acorn. I am reading these Acorn reviews and cannot believe this is the same company. Acorn was great ordering by phone/website and came to my mother's within a week. The installation and service was fantastic. All was fine until a year later, there was a problem. The error code defined it as some circuit board. Acorn mailed us another one with directions and was easily replaceable.

My mother has bought a 2nd stair-lift which was installed by myself. The batteries had run down and turns out the charger adapter has gone bad. I rang the service department who insisted I give them the serial number, so they can verify the account. When I told them it was purchased 2nd hand the lady turned very ** asking why I purchased a second hand stair-lift. It was like she was unhappy because I purchased one 2nd hand. She was very, very rude.

I was told the cost of an inspection would be $1,000.00. My 2 chairs would both be inspected and the time it would take would be 45 minutes per chair. That was astounding news! I replied that I could not afford to have it inspected. Now one of the chairs won't move so I can't use it. Yes, I put a new battery into the remote control. I believe there is a problem in the tract. I am retired so I will need to take money out of my retirement account as I NEED THE CHAIR. I think such a fee should not even be legal! The purchase of the chairs is under the name of my landlord as we shared the cost. His name is Gerhard **. He has the order# so I'll need to submit it later. I'll get it ASAP.

August 12th 2015. My husband was told that he is terminally ill. He can no longer walk more than a few steps, so we have had a lot of expense trying to make life easier for him. A chair lift was needed. Having read the pamphlets, we were impressed and thought we had found the answer. It has been horrendous. It bumps, grinds, and has even stopped midway. At 73yrs I had to lift my husband off the chair. It is constantly beeping. It tilts rather than levels out when it comes to the bend. We have called, and the wait time for service is appalling. None in Kelowna. This certainly is not what their pamphlets stated.

We purchased Acorn Stairlifts which works fine except for stopping occasionally for no reason. When we purchased the stairlift we took advantage of the financing Acorn offered through Discover that was zero interest and no payments for 12 months. A few months in and Discover is calling saying we have to make a payment and the account is delinquent. I explained the arrangement we had with Acorn. Discover says there is no program like that, we would have to talk to Acorn. Acorn customer service said they could not help, had nothing to do with the program even though it was offered by their sales staff. We made payments every month and still have calls from Discover. Both Discover and Acorn are promoting a fraudulent program.

I have had a stair lift since 1997, upgraded in 2006. The original platform was removed because new slim line lift did not fit, flush to foot plate. Everything fine until September this year 2015 when new engineer arrived and said lift unsafe. Since then Acorn have been dreadful to deal with because the way they wanted to fit a new lift blocked the landing making access difficult. I have been told that they do not consider the household needs in fitting a lift. They are difficult not only to deal with and refuse to listen to the customer. My dispute is ongoing as they have now told me they will not service the lift anymore. Do not buy from them.

My frail 96 year old mother who lives alone with severe arthritis had an Acorn chairlift fitted in October. In the 5 weeks since installation it has failed 3 times. Firstly a faulty battery, then internal wiring faulty and at last visit a new circuit board installed. Whilst the staff are very friendly and have been helpful my mother has been stuck upstairs awaiting a repair engineer to deal with the problem. This must be a Friday afternoon manufacturing job.

We have a 3 year old stair lift. After some installation problems with it hitting the wall it works. However it stalls at least once mid stair every time it is used. Acorn has never been able to prevent this happening. Service is non-existent. I called on their service department on Monday for help when it stopped working and still have not heard back. I had a code # showing on my panel and the lady who I spoke to said no one could tell me what it meant as the service department was closed as the lady was sick. Not on their ad, they say they do not leave until the client can operate a new one. They noticeably do not say that they do not leave before the client is satisfied. Lift is good service is no existent. I recommend buy an alternate.

Broke down after 1 month, called Acorn took 14 days to repair.

We paid over $14,000 for two chairlifts, one outside and the Acorn 180 for our inside stairs. Installation was great, but the 180 stairlift stopped working within a week of purchase! Acorn will not send a technician for at least 10 days, during which the chairlift will NOT STOP BEEPING! Service levels are horrible and there is no way to shut the damn thing off.

I purchased a chair lift about 3 months ago I paid over $3,000 dollars for it. I was on the phone with Acorn Chair Lifts, the company I bought it from, they said it would be $200.00 plus any parts to fix it. They said they have me on tape saying I pulled a child’s toy from it. Does it matter what I pulled from it? It is still broken. I don't think that Acorn stands behind their products. I think that this company is nothing but a big rip-off and I think that they take advantage of people that trusted them. I would advise people to avoid this company.

I don't fit in the seat. I hear a clicking sound. I am only 378 now. It's a bit faster now.

I have one of these and well let me just say I think these things are Way Way too slow!!! They need to be fast like a roller coaster!!! They should make these fun!!! I do not appreciate your turtle movement, Acorn Stairlifts!

By now many people have seen or heard about the product recall involving Acorn Stairlifts model 120 stairlifts. What isn't published or being given to the public is how badly this company handled the complaints when first made aware of the deaths of several elderly people. Once Acorn admitted that the seat post manufactured for those models were not mechanically sound, it embarked on a internal plan to locate and replace seat posts on stairlifts already installed without ever disclosing to its customers why they wanted to perform a "routine inspection" to do so. Technicians were instructed to hide the new part upon entering the home, take the stairlift to the top of the staircase to conceal what was being done, replace the defective part, leave the customer with a work order showing a free inspection was performed and never tell them that a defective structural component was replaced since people had died as a direct result of this part failure.

They were eager to put 3 stairlifts in. After that trying to get any type of service was difficult and annoying. Usually when a technician came, the result was always the same. "That's the way they are". These stairlifts are a piece of garbage. Already looking for something else. If I replace them, they will go out to the garbage.

By now many people have seen or heard about the product recall involving Acorn Stairlifts model 120 stairlifts. What isn't published or being given to the public is how badly this company handled the complaints when first made aware of the deaths of several elderly people. Once Acorn admitted that the seat post manufactured for those models were not mechanically sound, it embarked on a internal plan to locate and replace seat posts on stairlifts already installed without ever disclosing to its customers why they wanted to perform a "routine inspection" to do so. Technicians were instructed to hide the new part upon entering the home, take the stairlift to the top of the staircase to conceal what was being done, replace the defective part, leave the customer with a work order showing a free inspection was performed and never tell them that a defective structural component was replaced since people had died as a direct result of this part failure.

We purchased a stairlift in June 2015 for our new home in Barrie, ON. The salesman was extremely helpful and knowledgeable in getting us exactly what we required. However, ever since the product has been installed, we have had nothing but problems with the stairlift. When you contact customer service, if you're lucky enough to get to speak to someone, your problems are blown off and passed on to someone else who simply ends up telling you that they do not have a technician available in my area and will contact me when they can send someone. Meanwhile my handicapped brother can not get up the stairs and is stuck downstairs in the lower level of the house.

We've had this stairlift for just over a year and already we've had an engineer out twice. Last night it broke down AGAIN. Phoned the way below standard customer service and was told an engineer would be out today. I asked "how do I get upstairs in the meantime". Their answer was "IT IS NOT OUR PROBLEM"??? After fiddling around with the stairlift ourselves, we eventually got it going. So I phoned customer service and asked them to cancel the engineer, but send someone out in the next few days to service it - despite it being serviced a month ago. The customer service girl send she could send someone out on the 22nd July, despite today being 26th July!!! We have now got someone coming out on the 5th August 2015. Let's hope it keeps on going till then. My advice to all that read this. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.

The owners manual: Hard to use. In the error chart, all errors are listed as normal and then suggest solution. If it is normal, then whey would it be an error? The wiring diagram: All switches are shown as a normally open position. This does not seem to be so. I would love comments.

We purchased this Stairlift less than one year ago. We were told it was an outdoor lift, (which is what we wanted) and have had nothing but problems with it. We keep getting error codes and call the tech support and they give us all kinds of ideas to try and get it to work. Use a ruler for something, lift the foot rest up, and push in on both sides, etc. We have to pay someone to talk on the phone with them and do the things they want us to try. My husband and I are both handicapped and can not go up and down the stairs repeatedly to check this or try that. I could not use it yesterday and had to take one step at a time and rest to go upstairs to where I live. I called today and was told they could not send anyone out to look until tomorrow at 1:00pm. Now I have to climb the steps one at a time again. I just want my money back.

Purchased and had installed a new Acorn (Brooks) chairlift during Oct/2014. Took several months to have installed. Within a few months it began leaking motor lubricant on the rail. The motor got weaker and weaker and 8 months later it quit working, leaving me stranded midway on the rail. Fortunately I was young enough to climb down, but potentially a very dangerous situation depending on your age/injury. I called the installer concerning the leaking fluid/weak operation and he looked at it, said the motor is permanently sealed and should not leak. Never saw one leak before, said he'd have to call Acorn. Several weeks go by and he says still waiting on Acorn to respond.

Phoned to say the chair lift was not working. We're promised that someone would call us back the next day. Nobody called so we called again and were told they had no record of our call. We were then told someone would be out that afternoon. That afternoon which happened to be a Friday, someone came to service the machine. Said he knew what the problem was. We used the machine twice and received the E2 code which meant it was out of service. Called Acorn again and was told that nothing could be done til Monday, that someone would be in touch with us. Did not hear anything, so called again and was told they were trying to figure out when they could come see us. We are still waiting.

The tech came to our home today and inspected the lift. He Identified the complaint and added additional supports between rail and steps, tightened the gear screws at the rail, and lubed things. After he felt he tried everything possible to improve things, he went out to his vehicle and called someone at the factory for their opinion. When he came back into the house, he said while the noise was louder than most, that the creaking noise is normal. When I asked about how the problem might shorten the life of the lift, the tech said "Don't worry the motor and drive have a lifetime warranty." He gave me a copy of the work order and noted what he did. Bottom line - I'm disappointed with the experience and can't recommend Acorn.

My mother bought a stair lift from Acorn last May 12. It's now one month later and this happened this last weekend: The stair lift was taken upstairs at 11:00 am on Friday, June 13th and on the trip back down the lift malfunctioned, sped forward and catapulted the machine into the entrance door of her home. The lift runs into the door, blows a fuse and loses all power. The lift is now jammed into the door and the door cannot open or close. Called Acorn for help and was told that a technician would not be able to get there until Monday morning. I then called and complained that not only can my mother not use her bathroom or bedroom because they are upstairs she can't also shut her front door. Her door was unsecured and unlocked for three days. She was scared to death and I was OUTRAGED!!

Save your money. These are money pits with one excuse after another from the dealer why it does not work. Bought this 7 years ago for my elderly Mom. Everything was fine for a few years. The dealer’s service people were out here for service 2 weeks ago. $100.00 just for the service call + parts. Initially I paid over $3000.00 for it to go up 5 steps. Two weeks ago I was told it needed new batteries. $200.00 for batteries + $100 service call. Now the carriage is stuck in the middle of the tracks and needs a new circuit board!! Quoted over $500.00 + $100.00 service fee just to look at it. This company preys on disabled people with their hunk of junk product.

I bought 2 stair lifts May 2014. I opted for 2 straight lifts instead of a curved one for $4000 more! The salesman offered us a extended warranty that would have cost over $1500 so we passed! I have had service 1 time during the past year. I complained about the bumping of the chair going up and down. Service man came and said there was nothing unusual about it. I told him to look at certain screws that were popping up, he tightened them, oiled the thing, checked the computer. Everything was fine. Now warranty is up, black flacks are up and down the tracks, feels like a carnival ride! I refuse to buy their overpriced warranty!

I purchased an Acorn stairlift two years ago, for $11,000.00. Since then, I've had to call the service department 8 times, starting a month after purchase. The chair has left my husband stranded in the middle of the stairs in more than one occasion. After 6 calls they finally decided to change the computer panel. Unfortunately, the battery issues continue and they have been replaced a few times at a cost of $505.00 each time. I regret investing that kind of money on a product that is completely unreliable. Buyers beware!! Do your homework and look at different options before settling on Acorn Stairlifts.

I had a new stair lift installed on 27th Jan 2015 at a cost to me of almost 5k. By early to mid March it had broken down and was unusable. I reported the breakdown to Acorn and within a few days their engineer attended. Following his inspection of the lift he told me the circuit board fitted to the lift was obsolete and he would replace it with the correct type. He also told me the batteries were faulty and he would replace them too. This would suggest to me then that the original circuit board and batteries provided with the stair lift were recycled. Now if I'm paying 5k for something advertised as new I expect new, not used. So it's buyer beware.

We just had a ACORN Curved Stairlift installed in our home. We are very happy with the chairlift. ** (installer) did an outstanding job, he was very professional and very personable. ** is in the right job and don't ever lose him, also he should get a pay raise.

One month into a one year service contract extension, my Acorn Stairlift malfunctioned, which the repairman said was due to 'owner abuse'. I treat that Acorn Stairlift like the expensive purchase that it is. Subsequently I received a bill for $278. I paid the $28 to replace the flimsy part that was replaced, but I have not paid the $250 service call fee that should be covered by the extended service contract. It is unconscionable for Acorn Stairlift not to honor its service contract by arbitrarily declaring a necessary repair as due to 'owner abuse' rather than faulty design and inadequate quality control.

If your stairlift is not working it is impossible to get it fixed. Service center is located in Florida and they are absolutely NO help. My mother's stairlift stops at the top of the stairs and will not move. This has happened five times in the last month. When the service person comes to fix it they say there is NO problem because when they run lift it works. I have tried to explain to this company that the lift works sporadically and it may run ok for several days before it breaks down.

I need surgery and since I have a three story Town house, I need help with the stairs. I purchased an Acorn stairlift on November 21st, 2014 for the three stories at a cost of over $14,000,00. It is not working!!! They will charge $350.00 for a new battery and $250.00 service charge to do anything. I did not know that this Stairlift would only be covered if you mail in a card before 30 days time.

First I had to purchase a new stairlift, after taking a nasty spill down the stairs resulting in two fractured ribs and a puncture lung. I was on a ventilator for a month with a severe case of pneumonia and almost died. Same thing, an Acorn stairlift salesman shows up in my hospital room to offer me a great deal. 3,000 dollars later I have a brand new stairlift, installed in my home before I'm discharged from said hospital. Now I'm only 53 years old and my recovery was pretty rough but a month later, not really 28 days, my wife wanted new WW carpet. I call Acorn to see what to do, they tell me the charge is $425.00. Acorn is a rip off.

We had a friend who passed on.. They had acorn stairlifts, he did not have any use for it, I bought it for my wife. Her balance is not good.. I contacted an acorn dealer in Minnesota. He stated that I would have had to buy the lift from them or I could not get any parts, if in the future it would break down. I find this not a way to treat people. Never buy a used acorn stairlift. JUST PAY THEIR PRICE, Not a good Co.

We had an Acorn Chairlift installed a few years ago by Acorn after my then 90 year old father, now 94 who had a fall and broke his hip at the time. We had acquired a brochure from the hospital for Acorn, Made the call, got the quote for $3000 and had no choice but to install the chair for dad. That process was smooth and easy and didn't have to pay until install. Shortly before the warranty expired (2 yrs?) my parents complained about problems with the chair, banging and clanging as it went up and down. When we visited we saw metal filings on the stairs that were obviously coming from the lift. We finally after many many calls had a service rep come to the house (the service fee was $150 as it was a few months after warranty expiring that we finally got through). Acorn needed a serial number that my parents couldn't read off the chair, thus the delay. The serial number location was not possible for them to get to (even if they could read the serial number). No serial number? no service. Finally an employee who apparently lives near my parents promised to "drop by" someday to have a look. No appt, just drop by?!? He assumed they would just be home.

My chair lift will no longer carry me from my basement to the first floor. Using the internet I found a telephone number for Acorn Chair Lifts and left a message saying I need help. The following day I called again and this time was told they would respond in 24 hours. A week has passed and still no response. Several years ago a toggle switch, plastic, was replaced with one in steel. The repair people, 2 of them, drove from Toronto, 1 hour. The charge unreasonable.

Stairlifts fitted 27th July and a fault developed with the powered swivel within a week. The engineer called and reported that the problem was due to the motor not being powerful enough. He said that he would order a new part and return to fix it. On 8th September he still hadn't arrived so I rang and was told by the automated answering system that I was 9th in the queue. When I eventually got to talk to a human I was told that that the employee who was responsible for ordering the part had left the company but that a new part would be ordered and another appointment was made for an engineer to fit it on 16th September, which came and went to no avail. I tried for three days to be told I was 8/9/10 in the queue. I eventually contacted them on 22nd September to be told that the wrong part had been ordered and the correct part was now ordered and the engineer would fit it on 25th. September (today) and the engineer would call that morning to give some indication of the time. At 3.30p.m. I tried to contact the service department to be told I was 11th in the queue. I finally contacted them by complaining to their registered office. Still waiting for the engineer.

Having discussed the fact that my Mum's stairs are narrow, the salesman told us that it would fit. When the installer came he took completely different measurements of the stairs and my Mum, resulting in the stairlift not being suitable. We were also told that alterations to the door would not be required which was not true. This has caused a lot of stress for my parents. People in different departments of the company do not speak to each other and I have found them a very time consuming company to deal with. They have refunded the £500 deposit quite quickly, although the speed may only because I insisted.

I live in New York, I have cystic fibrosis and I'm 75 years old. I live in a home with three floors and slowly became disabled and was unable to go up and down the stairs. The client advisor from Acorn was very professional as well as the installer. I like the fact that they are employees of the company and not dealers or contractors. I was not pressured to into buying anything. I have read many reviews and it seems like many are dealing with dealers who sell used and refurb units. I bought mine directly from Acorn Stairlifts which is based in Orlando Florida. Be careful of local dealers who have given Acorn a bad name. The client advisors and technicians had IDs from Acorn Stairlifts.

I am sorry to see so many comments regarding pricing on the maintenance/warranty agreements. We got an Acorn Stairlift for my father-in-law to use when he visited. We have had it for at least four years now but didn't get the warranty right away. We finally did get it which included a yearly check-up. We just renewed our maintenance agreement for 4 years at $1076 total plus tax. Now, my mother uses it when she comes to visit and is quite pleased that it is here. We have been very pleased with the attitude, professionalism and courtesy of those with whom we have dealt… and no, I am NOT an employee with the company!!

My sister and I helped purchase our elderly father an ACORN stairlift in August 2013 following a bad fall. The lift has worked well and it has given him mobility in his house. My complaint (and my father's) is about the insurance that ACORN is now trying to sell him. The insurance costs $890 for one year. You can buy a four-year plan for nearly $2,000.00. $890 for one year! It's as much as his car insurance, and my father would be insuring a lift that is not nearly as expensive as his car.

After reaching a decision to Age In Place (AIP) in our three level home and recuperating from my wife's back surgery and my recent foot surgery we decided on the need for a stairlift going up to the bedroom level and another down to the great room, media room, office and unfinished basement where we have a storage and additional refridge and freezer. The units were installed by a very nice and efficient installer who I watched like a hawk since my background is engineering. The units work although the speed of ascent and descent slows to a painfully slow pace at a few places along the staircases. When we called to question the performance only weeks after the installation we were also told about a $250 charge if nothing was deemed defective. (Sounds like a strong motivation for finding nothing amiss).

We purchased an overpriced Acorn chair lift for my dying Father a few years ago. The chair lift functioned well for the 6 months that he needed it before he died. We never used it again. But the relentless sales calls came in as soon as he died. Acorn wanted to sell my grieving Mother a $962.00 "service agreement". She kept saying no, but the sales person smelled blood in the water. He had a grieving confused old woman in his sights. He kept calling and calling and finally had this poor woman, my grieving Mother convinced that she needed this "service agreement" for a contraption that she would never need or use. It cost her $962.00 for something a selfish sales person sold her.

Our family recently purchase an Acorn 180 Curved Stair lift. Both of my parents are disabled and unable to walk the stairs in their home. One of them (87 yrs old) is blind and the other (88 yrs old) is an amputee. After hearing about Acorn from two friends, we contacted Acorn to inquire about a stair lift. Mike **, an Acorn representative in the local area, came out, did some measuring and gave us a quote. After some discussions about price and initial concerns, we were able to agree on a quote, although the price was still much higher than we would have liked. Mike answered all of our questions and worked with us to achieve the best result for our family.

Purchased this chair for my 85 year old mother in the end of January 2014. At first, everything worked fine. Chair started making a cracking sound right at the joint where the tracks meet. It does not sound safe, I can tell you that. Called Acorn and told them who then told me it would cost $250.00 for someone to come out. Really... but he informed me that if it was something wrong with the chair I would not have to pay. Unfortunately, I was working when the man came. He tightened bolts and put WD-40 on the chain and told my mother the noise was from the step. I can tell you the noise was not from the step. So I wrote Acorn a message explaining that I am not happy. He said once the chair settles, it makes noises. I told him I was never told that. Apparently, nothing I can do. Please read reviews and warranties before you purchase this type of chair. To take insurance for a year was over $500.00. This place should be investigated for abuse to the elderly.

I am trying to get service for my Mother's Acorn stairlift. I have repeatedly emailed and called them to find a local service rep. No reply from them. As an experiment, I emailed them as if I wanted to make a purchase. The email and phone calls from their salespeople will not stop. My feeling is they will gladly sell you a new one; if it breaks and you need service you are on your own

Contacted Acorn for a quote for a curved stairlift and asked for a rough estimate of cost, they quoted me between 4,000 - 5,000. I told them that I could not afford that price and had cheaper quotes from other companies. Since that initial call, different sales people have called me a further 9 times in less than a month trying to sell me their stairlifts and each time I tell them they are too expensive.

There is a large recall of Acorn Stairlifts manufactured between 2007-2011. The part that is in recall is the seat post which has the potential of snapping or breaking due to its manufacturing. The company is well aware of the issue and they are secretly going around to customer's homes replacing the seat post but not informing the customer why this is being done. If you call the company, they will tell you that they're doing free check-up but a technician just shows up to replace the seat post. I have been in contact with a dealer of Acorn who confirmed there is a recall on the seat post. Although there has been no accident with my 88-year old mother's stairlift, the company recently called her to set up a free check-up and replaced the seat post without informing her what was being done and just gave a blank work report without writing what they had done. I feel that this is a very shady and deceptive practice and this company should be looked into. I have already contacted the CPSC to look into this matter and make it public so consumers know what they are getting themselves into when they purchase from Acorn Stairlifts.

After purchasing an Acorn stairlift under very high pressure, I had it for a month and the thing never worked correctly. I called every day for service and never got it so I contacted a lawyer, had it removed and got my money back. I then purchased a Stannah Stairlift and love it. Anyone looking for a stairlift do research first so you don't get screwed by Acorn too. Look up stairlift reports by consumers and see for yourself. Stannah Stairlifts are rated number 1 and by far is so much nicer looking than Acorn and reasonably priced and works great. I'm so happy with my Stannah. Take a look at my new Stannah Stairlift.

An 81-year-old friend, a widow on a fixed income, was told that a representative would be at her home to perform a "free" courtesy inspection. After he arrived and inspected her chairlift, he said she had to purchase a new backup battery, at a cost of $70.00. He then told her if she didn't buy the battery, she would be charged $220.00 for the "service call." Whereupon, she called a number provided by this representative, and was told she needed to supply her bank's routing number, and her account number. She wrote a check, since the representative would not leave without one.

My husband's stairlift broke down & since it was a used unit, we knew it was time to buy a new one. My in-laws said they would pay for a new one even though they are retired & on a fixed income since they knew we couldn't afford it. I did a request on-line for information, but didn't hear back so I called & inquired myself. An appointment was set up. The man was 1/2 hour late because the company gave him the wrong town. Okay, no problem. Was not impressed with the salesman. If he wants to do stand up comedy, go elsewhere. I don't have time to waste!

I was told that Acorn Stairlifts were "the best" but that seems to be a matter of opinion and my opinion is that this is a company that produces an inferior product which they sell for a premium price. We purchased our unit in June 2013 and by July we had already had repair people out several times. On these visits if any parts were needed, we were required to pay for them. Today, 12-10-2013, they were out again and although the units were still under warranty we were required to pay $250.00 for the service call and another $65 for parts. This is the worst type of elder/handicapped abuse. We do not put these things in because they improve the design of the home they are there because they are needed. In this house, there are 2 people that use the stairlift. I am 70 years old and disabled in a number of ways and the other person is a 30-year-old (my grandson) with a rare genetic defect who had fallen down the stairs on several occasions due to lack of balance. The lift was put in so that we can negotiate a split level house. He is now fearful of the lift and resists using it.

They are a bunch of crooks. They came to my home and told me that if I gave a deposit I could cancel up to 3 days. The next day a young man showed up and installed my lift. He was reading the installation manual and couldn’t figure out how it went together. He did a terrible job and the seat height is too tall for me, I can’t get on the thing. There is a cable in the middle of my staircase and the screws are not all the way in. I am so upset. I can’t believe I trusted them. I should have read reviews before choosing Acorn.

Acorn Stairlifts manufacture and sell an identical stairlift badged Brookes for information. All that is different is the color of the plastic moldings. Have had the stairlift since February 2012 and it's been one problem after another. There has been a constant fault showing, which a change or circuit board hasn't fixed. It's hit or miss whether it works, and neither remote control will operate. Apparently it's because we have long life bulbs and they are interfering with the signal. Try finding them incandescent bulbs nowadays, they have been banned in the EU. The latest is that it now stops short of the charging position at the top of the stairs, and the agent we bought it from won't come out until Monday (if we are lucky). It broke down on Friday. The manufacturer themselves deal only with agents/retailers and don't want to know.

The same serviceman that installed the chairlift came out the same day we called into the office (9/18) for an appointment (BEFORE the scheduled appointment for the next day (9/19)).

My 83-year-old father-in-law wanted a stairlift. First experience of Acorn was the promise of a first visit on a Saturday morning. Saturday morning appointment time came and went and he got a call from Acorn saying the guy was having car problems and it would now be two days later for the initial visit and also promised him a "discount" for the inconvenience. During the initial visit, an aggressive salesman tried to get him to make a decision on the spot. The next day Acorn continued with the aggressive style, telephoning him and promising to install a "new" stairlift for the price of a reconditioned one, trying once again to pressure this ill, elderly man to make a decision.

My mother and mother-in-law both are ninety-one years old and live with us. Last September we decided to get a stairlift. My mother-in-law has arthritis and my mother had recently fell and broke her collar bone. We decided to go with Acorn Stairlift. It would cost $8000.00 for installation including a one year warranty. Installation was completed about 7 hours. The Moms loved it. Seven months not much problem other than remote control issues which were addressed promptly. Then they complained of the chair jerking and jumping a lot. We called and a serviceman came out March 5, 2013 and stated that some parts needed replaced.

I have a staircase that has a landing half way down. My arthritis had got progressively worse so I decided to have a stairlift installed. I approached several companies on the internet. I chose Acorn as they are the manufacturer of the lift. There were lots of companies who acted as middle men who were more expensive. I was really impressed in how fast they fitted the lift. All the other companies I spoke to needed a lead time of 3 to 6 weeks. They said this was because they had to make the rail for the chair in the factory first then test and install in my house. What’s different about Acorn is they do not use this method instead they have a rail system called FastTrack. This comes in pieces of track that are used to build the track on site. They can build a rail fast on any type of stairs. They had the whole thing fitted in 3 days after I decided to go ahead.

They have great sales stuff but if something goes wrong with the chair, you are put on hold or a service call takes several days. Unacceptable when dealing with handicapped and senior consumers. The service staff has limited knowledge on chair functions. I wish I could return it and buy a BRUNO.

I have a close friend named Elgin who is seventy two years old & has an awful back problem because of riding motorbikes when he was young. He can no longer travel up and down his stairs without the fear of falling. Apparently, this is a common occurrence with many older people. Something that the rest of us take for granted happens to be a major effort or a nearly impossible feat for many senior citizens.

We had an Acorn Stairlifts representative come out to our home, as we were thinking about getting a stairlift for my mother who lives with us. She is 80 years old and suffers from breathing problems and can no longer walk up and down the stairs. Mom weighs slightly over 305 pounds. We decided to buy the stairlift,, but we were told that because my mom weighed more than 294 pounds, we would have to pay extra for a heavy duty model. The extra cost was $250.00. We agreed, and the representative wrote up the order.

My mother had a stroke, was in Rehab and is staying in the living room without being able to take a shower upstairs. A person gave me the name of a stair lift company called Acorn. I contacted them in the Internet.