Acorn Stairlifts Reviews

Acorn install simple straight chairlift in November 2021. It stopped working May 2023, 6 months after 12 month warranty ended. Acorn sent rep out to fix, rep said battery was bad and replaced at a cost of $380.00 ($250 service call $80.00 battery). 2 weeks later stair lift stops working again with same problem (so it wasn't fixed). Acorn states it will cost another $250.00 service call plus parts although battery will be covered as battery has a 90 day warranty. They really push selling their annual extended warranty at a cost of $595.00/yr. So I ended up having to purchase that warranty as I'm already out $380.00. for the service call 2 weeks ago to fix. This is a terrible policy for a relatively new item which they state on their website that it is an unlikely event their stair lift will stop working. So remember to include an annual fee of $595.00 if you don't want to be ripped off by their service professionals.

Overall we are satisfied with Acorn service and installation but the product has some minor annoyances which you cannot find out till the stairlift is installed: If you have an open staircase with glass or rails you can see the gear track, the bolts and screws of the elevator. Only if the track faces the wall do you have a nice white cover. No advertising photo shows that! Also the open track is sensitive to dust and dirt. The shrill sound of the activation of the elevator at the beginning and end is very annoying, especially if you want to use the lift at night. To operate the lift you have to hold the hand lever all the time while the lift goes up or down. Very hard for people with arthritis and it hinders you to hold/carry anything while traveling. You also have to hold it if you send the lift up or down with the remote control and you have to wait till it arrives.

Called to have the batteries replaced on my older model lift. Was told it will cost $400 for them to come look at it plus the cost of the batteries. If the problem isn't the batteries I still have to pay the $400 & whatever else cost to repair the unit. Basically they won't even come out to look at it due to age. I was told I could find some place that sells the batteries & hopefully find someone who can replace them for me. Why would I recommend this company if they won't even look after their own units. Big rip off, gouging by the company of the elderly & disabled. My other lift is a Silver Cross, when I called them they gave me a price right away & the repair person was here to fix it within the week.

Once an Acorn Stairlift goes out of warranty, Acorn does not want to provide a yearly maintenance contract for it. They only service the newest products in a home. Their attitude towards older stairlifts that need servicing is to say it is the user's problem. Today, I learned that my service request for two of my stairlifts that are about to fail, will cost $250 per stairlift plus parts and labor. A maintenance contract for the newest stairlift costs $595 per year. A service appointment takes over three weeks. As long as the lifts are new and need no servicing, they work well. But just have a problem, and the problem begins with customer service and their attitude of take it or leave it. Not customer friendly in any way.

Just replaced 2 old Model 120 Superglides with 2 Model 130 T700s. They made a design change which for me is causing bruises. The 120 armrests went up hinged at the back of the lift and were out of the way. The model 130 armrests hinge at the front 3rd of the chair and thus protrude much further out. The result is that I am constantly banging into them when I walk up or down the steps. My arms are bruised. BTW I am not the user so they are parked when I use the stairs.

If you are reading this review...RUN to another company!! The stairlift was put in a week ago. The salesman measured wrong and although I made it clear I needed the railing to remain, it was removed!! My knees still hit the wall, my feet don't reach the footrest, very bumpy ride. I liked the installation person, but everything else was a big mistake and a waste of money!! Do not use this company!! Acorn!!

I purchased a stairlift for my husband in November 2020. In December of 2021 I was informed that in order to keep the warranty on my chairlift I needed to purchase a yearly maintenance plan in the amount of $795. Initially, I declined, because after paying over $15K for this lift, I felt the plan was way overpriced. However, the salesperson relentlessly, called me two to three times every week. I purchased the plan and was told someone would contact me to schedule an appointment to inspect my stairlift.

I have become disabled and my laundry room is in the basement. I ordered my stair lift 14 months ago. Lots of carbon residue, and very expensive. When they called in Sept. to schedule free maintenance, they really scared me with all the terrible things that can go wrong and how expensive they would be, so I purchased 1 yr for $599.00. They couldn't come to service until 12/15, and I decided to terminate the warranty, expecting a rebate of the 10 months remaining. I was told that had to be done within 30 days of purchase. (It's in the fine print on the back of your brochure.) A supervisor (Jody) called and was very unhelpful and continued to tell me how important the warranty is. Do not buy this product! There has got to be something better out there, but now I'm stuck. The service technician was very nice- give him a raise from my $599!

Had the lift for almost a year. It works well but did have one breakdown that required a repairman. The worst characteristic of the lift is that the alarm that sounds when the electricity goes off can not be turned off. It can be heard throughout the house, and it is like sitting in your car with the horn alarm blowing with no way to turn it off. Everyone loses power, sometimes for hours or days, and the alarm continues. When asked why and how to fix it I was told by company representatives that it is a safety feature, which is pure **. The company's engineering remedy that I was instructed to do is to put pillows over the sound, which does not help. Unless you are deaf I would not recommend this lift.

My stairlift has not been working for 3 months called Acorn 4 times they were very nice and told me it’s very hard to get a tech out to Washington State. They said they would put an order in for a tech to get in contact with me. A tech did call me and did come out but I was out of town. I have never heard back from them. This company is unreliable when it comes to service. I would never recommend this company. I have Parkinson’s and several fractured my back which I am having back surgery soon.

When I call for service they tell you they are having heavy volume of calls and put you on hold. After maybe 10 or 15 minutes they tell you to leave a phone # and they will get back to you asap. My complaint is that I should have been given that option from hello. Why did I have to wait 15 minutes to get that option.

The bottom rail of the stairlift covers a heater vent. I contacted the company and the only options were for me to pay them to fix their mistake. Now that heater does not work because it overheats. I'm contacting our state offices that approved this installation.

Purchased straight chairlift in Dec 2020. Purchased annual maintenance contract (ASA1* Straight-ASA1SST) for $250 in Dec 2021. Attempted to schedule appointment in Feb 2022 which was cancelled, rescheduled in April 2022 which was cancelled and rescheduled in June 2022 and rescheduled on Aug 22, 2022. In meantime chairlift has begun to make squeaking and grinding noise during operation. Customer Service has been difficult to get on phone and once informed of problem has been very unhelpful. Not exactly the service we were promised.

I've had the stairlift lift since 2012. I've not had many problems. However, when I have had issues, the techs have resolved them. My problem is not with the lift itself but with customer service. Although I have an annual contract, it is so difficult to set up a service appt unless the annual contract is about to expire. The agent I spoke to today was rude and condescending. I asked to speak with someone else, and got a tongue lashing from the agent before he transferred me. He clearly did not want to send someone out to help with the problem I was having. This happened to be the exact same problem I had with the stairlift 8 months ago when it was serviced. They made it seem the problem was not really a problem.

I could not afford the maintenance fee so the company has been extremely rude. Saying what the problem is without seeing. The chair only lasted eighteen months and was very expensive. Now sitting at bottom of my stairs. Would never recommend.

Short and sweet, when I objected to one of their managers, Erick who works at the customer service dept. due his poor and disrespectful behavior, I said I’ll report you guys to Consumer Affairs, his response: “I’ve heard this thousands of times!" That is how many dissatisfied customers they have. I am throwing this piece of trash which I paid close to 4k out and buy a new one from another company, There are much better companies, don’t waste your money on these people

We purchased and had the stairlift installed last February 2021. My husband has heart disease and Parkinsons. It was difficult for him to navigate the stairs because of the heart disease, however, the Parkinsons made the stairs impossible. The salesman came to the house; we discussed the chair and its benefits, and based on his presentation we purchased the chair. Two days later a technician came and installed the chairlift. We were very happy with both of these gentlemen and we were very happy with the chair. Our experience with the chairlift, the initial the salesperson and the installer was great! Based on our experience with both gentlemen we would recommend the chair; The chair works perfectly.

I paid my renewal on 9/27/21 and asked to schedule a service. They informed me there is no one in Hawaii to do service repairs and as soon as they get one they will schedule it. Sent them 3 emails and left 2 messages since then and they do not acknowledge anything. As of today 11/22/21 - NOTHING! Worst service ever!

I didn't have a great experience with this company. Sales personnel are all about making money, not customer support. My father had an initial stairlift installed that was inoperable. No troubleshooting was offered, only an opportunity for the sales representative to make a dollar, Acorn's bottom line. By the Grace of God, my family was able to research and find replacement batteries for the stairlift and it works great. The lesson in all this for my family is be your own best advocate. Do your homework and research before purchasing from this company.

I have service contract. I have been calling for over a month about moving lift to new house. Initially I called 3 times, talked with person, left 3 voicemail. No response. On 11/1/21 9:19 cut off after hold 10 min. At 10:50 for 10 min with music then got recording to leave a message which I did. Then joined Acorn club because site stated better way to communicate so I did to hopefully get a response. 11/4/21 still no response so did another message through club. Have never been contacted. Wonder if BBB or attorney general of state might help lots of calls to purchase service contract. Which I did but no response when I need service. Feel like all resource directed toward sales. No focus on service. I feel like I’ve been robbed.

Buyers beware. The sale team and installation was good. However you can't sell on the product. My family purchased two lifts from Acorn. The second to replace the first one. It was a straight one replaced by a curved one. We spend over £7000. Sadly after 12 months we found ourselves have to sell the house and stairlift. The second one cost £4350. They refused to allow us to sell it back. They do not seek parts to other firms. So other firms will not take the old one. Managed to sell it for £300. Loosing £4000. Buyer beware. I felt scammed.

Mom was given an estimate for a stairlift on Wednesday, 10/13. Told we had to call back in 1 day to keep the price. Mom called and went forward. It was installed Friday 10/15. Though it is nice, it does not fit well and we discovered it as we tried it out less than 1 day having it. I tell salesperson Saturday, 10/16, morning and on Monday morning. He says he will tell his company. I get no call back. I call later Monday and was told system is down so no paperwork can be generated for returns. Also they are only scheduling installations since system is down. I call Tuesday (today, 10/19). Now I am told system is still down and to call a month from now to remove. They are just doing installs. I am not sure how, if the system is down, that installs are fine but removals are not. If they cared about the customer, they would handle both things evenly.

Ordered and made 1/2 payment the first of September and was given an install date of Sept.28. They called and cancelled... said installer broke his leg. Rescheduled for October 13. They didn't even bother to call this time. Waited all day for a no-show. Made numerous calls, put on hold or hung up. Three days of calling and emails before someone finally told me that the man who gave me the Oct. 13 date was not authorized to do so. Got a call last night from Michael... Said now scheduled for October 27 and could not do better because he only has one installer in the whole STATE! AVOID THIS COMPANY LIKE THE PLAGUE.

Updated on 10/13/2021: After publishing a negative report here on the botched repair of my outdoor stair lift. Acorn contacted me to set a time and date for an agent to come here and examine my complaint. The date established was today between 1200 and 1700 hours. It is now 1817 hours and they have not shown up here nor contacted me to explain why. I was hoping that this report would be a positive one and that they would make the repairs I needed.

All mechanical items break down once in a while and I happily will pay my fair share for accurate repairs. In the past month and a half, I have paid Acorn $750 for repair visits and I continue to have the same problem. Each time I call, I am reminded to buy their insurance for the year, This company gets a kick back for every policy they sell. At first, we diligently paid over $700 a year for repairs; however, they still would charge me per visit each time.

My wife bought a Acorn stairlift for her grandmother and the stairlift has a issue almost every month. After calling them all day you might get to someone and they will schedule you for at least a week from that day!! What this poor lady has to do for rest of the week??? Bad customer service and all they care is to collect the money.

The lift seems to work well - I’ve had mine for 2 months. My stairs have a landing so I needed 2. Today I was offered a warranty that was $600 ($1200 for both lifts) for one year. And their service call prices are just as outrageous! Avoid this company unless you have a lot of spare money.

I have a Acorn Stairlift for over 4 years with the extended warranty- If I ever needed a service call, a technician would be here within the week. I called a week ago due to a high pitch, nails on chalkboard sound coming from the machine. First I was told the "usual" technician was no longer with the company and they would be contacting another one. Days later I was told they are still contacting a technician. A week later I was told "there is NO ONE AVAILABLE". I spoke with a supervisor and he said they were hiring new people and blamed COVID. He is suppose to call me back in 3 days. Thank God it's still working because I am 99% dependent on this machine to live in my house. I will be requesting my annual warranty payment returned and will find a local handyman to try and fix the immediate problem VERY DISAPPOINTED in a company that provides such an important service/product.

I’ve no issues with the Stairlift itself but calling for service to replace the batteries (normal after 3yrs + of use) gave me a shock. First of all when I called the service department number I expected to speak with a technician to book a time however what I got was a big push to purchase their extended warranty @$600 a year! That obviously wasn’t the service department but sales. When I declined the offer I was told a service call would be $300 plus parts. I dare say most Acorn users are older retired people and $300 seems a bit overpriced for me. Just sayin.

My mother's chairlift started beeping due to a battery needing replacement. With the extended warranty she scheduled a service call. However, THERE IS NO WAY TO STOP THE INCESSANT BEEPING until our appointment in 3 days. You cannot turn it off. The beeping is terrorizing her dogs and is so loud it can be heard in every room in the house with doors closed.

Acorn finally sent an Acorn serviceman who replaced the failed part for about half the cost estimated by prior servicemen and the stairlift has been operating well since then.

Chair lift installed several years ago.... Heard from the company initially all the time. Attempting to get us to purchase service contract. Did not purchase. Chair acting weird and stalling frequently of late. Phoned for service. Appointment booked for several days away. Technician showed up. Figured it was battery. Seat would not stay up either and one of the arm controls was not working. Repaired all of these things and replaced the batteries, all in about a half hour. Batteries were $70. Service call was $300. Told we can buy the batteries at Canadian Tire but cheaper from Acorn and if purchase from Acorn that instructions are provided. Haven't tried to contact Acorn to confirm this. Hoping the husband can change batteries himself because cost of service call is ridiculous. Glad I did not purchase the extended warranty or cover plans which were all quite costly. Talk about gouging the disabled.

Had a chair lift installed a month ago. Within 2 weeks a cheap plastic panel piece broke off the bottom. Had to wait almost 2 weeks for an appointment to get it fixed. Only took less than 10 minutes to put a new panel cover on. Charged $250 labor, $28 for plastic piece plus tax. I have had auto work done for less. The cost of the stairlift is enormous enough, but their repair cost is outrageous. I have absolutely nothing good to say. I will recommend other companies to people who need installations.

We hired Acorn to install an Acorn chair lift for $400 that we purchased from a 3rd party. Sent them every measurement upfront (as they requested). They came out and told us that our rails would not work and we needed to spend $800 on new rails (this was a lie). Then he looked at the motor and without touching it, he told us it was uninstalled incorrectly and would have to be repaired or replaced for $1600 more. We sent him away and hired a handyman to do it for $500. Rails and motor worked fine. Now they want us to pay them $250 for the installer showing up. Classic BAIT AND SWITCH. Don't hire Acorn for anything!

A few words of advice. Go with absolutely any other company than Acorn. They have commissioned sales and service, they have products that are only tied to them so other companies cannot repair or get parts. They gauge you on the price and service warranty, they take up to 2 weeks to come out and to top it off they will harass you with calls until you break and give in. I ended up buying then after many problems turned around and had it uninstalled and replaced by Wheelchair Works which has been great and ended up cheaper.

I am trying to relocate an Acorn stairlift for my handicapped mother whose husband just passed away. The Acorn reps are completely inept, would not extend any assistance and left it to my elderly mother to move and take apart herself. The company is eager to take your money for the install, but could care less about their customers. I highly recommend Williams Stair Lifts in Fanwood NJ. They are excellent and treat their customers with respect. The managers at Acorn are the most insensitive group of people and need a course in what customer service actually means.

Stairlift works great. When I prepaid for the maintenance, then tried to set up a time, phone number didn't work. I had to call the corporation. They set a date for me. I waited today, four months past my year of installation and they didn't show up. I called and was told the date had been moved but no one called and told me of the move. I'm really frustrated as you get courted to install the lift. You get courted to purchase maintenance, then that's where the service drops the ball. They have you prepay... then you seem to be forgotten to actually do the service.

My father purchased 2 Acorn stairlifts 6-7 years ago for my mother. The one going upstairs is curved and it has broken about 4 times a year. The salesperson pressured my parents into buying these lifts. She told them they were local. The closest technician lives 100 miles away. We have had technicians come from 200 miles away, that is not local. Often it takes 3 days to get someone to fix it. My mother is 91 and has to crawl up and down the stairs. The annual service contract is over $800 per year. It does not cover batteries which are expensive. If you do not have a contract it costs $250 for them to show up! If your stairlift breaks on a weekend or holiday do not plan on it getting fixed for a long time. DO NOT BUY AN ACORN STAIRLIFT. We are currently looking into replacing the stairlifts.

They were hot to get the 12000 to put in the stairlift and they are not so much at coming out for the yearly service. Have been about 2 months trying to get them to come out and the chair starts beeping all on its own but yet they want me to give them about 800 for a year warranty like that is going to happen.

We’ve owned this stairlift for about 3 yrs and have had several service calls. It just stops working. When we call it is several days before someone comes out and it’s $250 a pop just for the service call plus any parts. They act like they don’t care how much the elderly person relies on the chair. My mother lives with us and depends on this chair for daily use. She cannot get up or down without it. She cannot get to the kitchen and unless we stay in her room with her until the repair person comes she spends several days alone because she cannot come up. I would never recommend an Acorn stairlift and am stuck with one that doesn’t work half the time. I may have to put my mother in a home because of this.

My 77 yr old mother was in need of a major back surgery and was looking to have a lift installed for after the surgery. We called and set up an appt for a bid. The technician that came out was very nice and professional. He seemed to be able to answer all our questions and mom had 2 ladies in other condo building over, as they were also interested in lifts for their buildings. Feeling satisfied mom.

Just had an Acorn stairlift installed on my curved staircase. Ray ** was the technician who installed everything. Ray was very hardworking and professional young man explained everything. I would recommend acorn stairlift to anyone who is in need of assistance getting up and down the stairs.

Josh of Acorn contacted me to discuss the issues I stated in my initial review. Josh is a great listener and wants his customers to be happy so he offered to have a repair tech fix the bumpy ride that occured when the chair rides over the rail joint. He sent Dwyane ** to fix the rail. Dwyane arrived and was skeptical at first, then he rode the chair and said the rail needed to be fixed. I was impressed with Dwayne's mechanical skills and his tenacity to correct the issues. He worked very hard and spent a lot of time securing the rail. I wish the previous tech taken the time to ensure the rail was installed properly. However, I am a happy camper with Acorn.

I have been nothing but harassed about the warranty and purchasing a new year to year warranty. Rep, William ** ASA Aftercare Dept. Specialist, calls and harasses me consistently about my parent's stairlift and has even used scare tactics saying that my father needs this chair and that I have to pay their extra fees if anything happens. This is even though if you need anything in or out of warranty you have to pay for a tech to come out no matter what!! This is a year to year SCAM to prey on the elderly and Acorn and this rep should be ashamed of themselves!!!

They came, were gracious and professional, and fixed everything. Thank you.

They won’t sell parts (batteries in my case) without sending a service rep. Get this: The batteries are over $200 and the fee for the service call is $250. This company is preying on the elderly and disabled. They should be fined. Do NOT buy an Acorn Stairlift!!!!

My parents purchased a curved stairlift about a year and a half ago. At a price of $13,000! My Mom had numerous problems with it which resulted in many tech visits. My Mom recently passed away and the lift is no longer needed. I called the Stairlift Corporation and was told for a fee of $400 they will come and remove the lift but it’s up to us to resell it!!!! It is only a year and a half old. They spent $13,000 already and now they want to charge more!! I would not recommend this product to anyone I know for no other reason then. It’s expensive~it was extremely difficult to get them to stand behind the product and without talking to a supervisor at Corporate in Florida or the Regional Manager for the area my parents live in. It’s sad elderly people have to go through anything that my parents and sister have gone through!

Bought the stairlift. It worked great. Manual says it requires yearly maintenance but you can’t get them to come out and service it! Now it’s making noises and slowing down, not the battery! Replaced it, the battery, last year using a YouTube video reference. Very poor customer support.

I just had a Acorn Stairlifts installed on curved stairs, very nice people, professional, that called and let me know what the next step was, even the phone operators would help and find the right person for me. I went to their offices in Orlando, everyone friendly and helpful, special thank you to Allison, Erica, Norca, Shawn, Russ, and Scott. Scott came to measure and to make sure I received what was needed. Shawn and Russ came to do the installations, everything was done without any problems. I would recommend Acorn to everyone, one of the nicest company I have ever needed to work with. Norma ** 22 Jan 2020.

First, the lift is unreliable. I bought this lift in April 2019 and have had to call at least 7 times for service and had to have tech out 4 times, going on 5 now. Tech is unable to come out until this Wednesday Dec 11 which will be a 5 day wait. This is the only way my wife has to get in and out the house which is on the second floor. Acorn Stairlift doesn't care and is setting me up for paying for the very expensive warranty coming up in April 2020. I don't believe the response time will be any better after purchasing the extended warranty. So, save your money, do not buy a stairlift from Acorn!

I wrote a review last July, about 10 months since I bought my two stair lifts. While at the time I had some issues, as the review stated, they did finally fix them. I visited my second home in September and the stairs worked fine. They were used in October and worked fine. I arrived at the home December 3 and both stairs did not work. No lights at all. I called Acorn and at first they told me it would be 8 days until someone came out. I complained that this was crazy and they agreed to send someone out in two days.

I gave the salesperson $100.00 cash deposit in Sept of 2019 with the option of getting it returned. I discussed the purchase with other family members and decided not to make this purchase. I requested a return of my deposit, because of family decision. I have made about 6 phone calls requesting them to return my deposit. I last spoke to the finance department and they promised that the check was in the mail. 8 days later, have still not received my deposit. I tried to call someone today and had to leave another voice mail. I believe that they should have returned this money when it was first requested. Needless to say, I am not happy with the non results and I WANT MY MONEY BACK!!!!

We had an Acorn stairlift installed at my parents house three years ago. Installer was good and it worked well. This year a gas spring at the bottom of the rail (rail section folds up out of the way of door) failed. I was able to remove it myself. When I contacted Acorn they told me there was no part number for that gas spring and we would need to replace the rail at a cost of about $1,000. I did some research. Called U.K and Scotland was able to track Acorn part number. When I contacted Acorn USA they would still not sell me the gas spring. Had the local rep contact them and the still would not sell it to them. I feel they do not want people to fix a simple gas spring but would rather upsell elderly and disabled people to replace a whole rail assembly. I feel that is very dishonest. Especially when they said there was no part number for that spring and I was able to find their own part number for it. This is why I would not recommend Acorn Stairlift.

You must know this before buying an Acorn stairlift. They do not stand behind their products because they are obsolete after 10 yrs! They do not make parts for any unit over 10 yrs old! They are exclusive, which means only their technicians will repair them. Their technician told me it would cost $300 to come out with parts extra. Not wanting to pay this outrageous cost I called Acorn in Vancouver again and they had another technician call me.

I have a split level home and I wanted two stairlifts. I purchased 2 used ones about 2 years old. I installed them myself as I am mechanical. I had an issue with the first one. It needed two new batteries as it was very slow. Service call of $250.00 plus $67.00 per hr plus parts. The second one works but it needs a lower sensor to tell the unit it has reached its limit. I bypassed the sensor and told my wife to stop at the mark I made on the wall. A $10 or 15 dollar part. I called the company to purchase one and I was informed that the policy is to not sell replacement parts unless I first schedule a service technician at $250.00 and $67.00 per hr plus parts, It is a shame that one cannot purchase replacement parts without the need to have a service technician. I will be on the market for a used non workable stairlift for the parts that I may need for future repairs. By the way, I purchased these stairlifts for $400.00 and $450.00.

We bought this stairlift for my mom. They were a few hundred dollars less than the competition and so heavily advertised, we felt that they could be trusted to deliver a good product. In less than two years we have had an expensive battery replacement and a couple of service calls. Each service call is $300. The battery should not have needed replacement for five years. We had to pay for the battery. One time when the unit stopped working, Acorn would not send out a service technician for five days, leaving my mom trapped. Once you buy Acorn you are locked into them for service. They will not sell parts to other repair people. I think they have strong marketing but I do not like the quality of the unit...keeps breaking down and each repair is very costly and you cannot get it repaired by anyone else.

This Company is a complete ripoff. We purchased my mother who is 87 years old a stairlift for her safety. However, we didn’t realize that we would have to get a service warranty that would cost us $600.00 to $750.00 every year. Also my mother is on a fixed income. My mom’s stairlift broke and she is unable to climb steps. It took 2 days before the service tech made a visit to replace the motherboard and I was told that I couldn’t keep the part that was being replaced. Mind you I had to pay over $600.00 to have a tech to come out and fix the stairlift chair. I am very angry about their service and Acorn didn’t care about my mother stuck on the stairs. Because the stairlift broke while going down the stairs. What a complete ripoff. Especially not even an apology from the Company! But they want you to buy the service warranty every year for $600.00 or more each year‼️

Stair lift for my 104 year old WW2 vet father. The salesperson came out gave us a quote. He saw that our father was a vet and gave us a "discount". We found later the VA would of paid for it. Acorn knows that the VA would of paid for the lift. He just wanted his commission. He tried to pressure us into outside. Left. Thank goodness we didn't bite, because the VA is having it installed.

For the initial 10 months the chair operated well. However, once problems start, they seem to never end. The most recent trouble- the chair goes up and down the steps on its own. Because seniors depend on this 11,000.00 lift to navigate the house, it is a nightmare and totally unreliable.

We purchased a BROOKS STAIRLIFT in 2012. Acorn makes this stairlift. This year 2019 the stairlift stopped working. Our manuals have Acorn's number listed for technical support. When we called them we got a terrible runaround. "How do we know you purchased it new?" They emailed me a form to fill out, I needed to take pictures and measurements to make sure it was installed right. It ran for 7 years with no problems, no service calls. I wasn't looking for a warranty. Just a service call. After 7 years I realized we had the original battery in the stairlift. I got a company in Albany to service it, they changed the battery and did a service maintenance, oiled rail, etc. They came a day after I called them. I will never use Acorn again. I did purchase an Acorn Stairlift in Florida in February 2019 and was told that this is the way this company operates. I will tell all my old friends to stay away from Acorn if they need a stairlift. Patricia **

We had Acorn put in a lift several years ago and were satisfied. We had contacted them and had a salesman come out a few weeks ago. We were having 2 stairlifts installed both with 90 degree turns. We gave them a $2000.00 deposit and were contacted Wednesday that the install would be Thursday 7-25-19 and the check for the balance was to be $20,983.00. When the salesman was here a door at the top of the stairs leading to the basement needed to be expanded from the 26 inches to 30. We had a contractor come and open it up to 32 inches. When they called Wednesday to give us the total they also wanted proof the door had been expanded. I informed the caller it was completed to 32 inches and was told we had to take a picture with a tape measure and text it to prove the door had been fixed. Really?

I would have given no stars if that was an option. My dad is 93 years old and can not make the stairs any longer. We pay a yearly service fee for Acorn which allows the chair to be serviced and be able to get service appointments quicker. However, this is not the truth. We had our chair serviced and was told everything was fine but two weeks later, July 4th, the chair wasn't working perfectly. The technician came out that Friday to fix the "computer board" but the chair was making noises that it wasn't making before the service call.

I have two Acorn stairlifts, a 180 Curve and a 120 Straight. The Straight needed very little service, if any. The Curve required service; but, Acorn provides excellent support. For example, the Curve broke down on July 2, 2019. A service rep was at my house the next afternoon. Since the fix was short term, a rep also appeared the day following the 4th of July holiday and replaced the entire carriage, a value of $5000. I have been completely satisfied with Acorn service. By the way, I purchased a warranty that was in force at the time of repair.

I have had both my Stairlifts since July of 2018. It has been my experience thus far that the lifts have been a Godsend. They have performed flawlessly. Everyone from Acorn has been wonderful... from the salespeople, installers, technicians, to tech support. They are amazing, and really care about their customers and their safety. I personally have years of experience in customer service, and believe me Acorn is top-notch.

In 6 weeks, the lift has not functioned 3 times. We bought this stairlift in May 2019 because my husband who has dementia broke his hip and was returning from rehab and was unable to walk upstairs. Even before his return and the day after installation, after my son tried the lift, it got stuck and the technician had to come and reset the whole thing. Four days after his return, the chair got stuck at the top of the stairs. And it took 2 hours for the technician to help me get it going again by phone. Then, on June 28 at *;10 p.m., it did not work as the aide was bringing him upstairs. When I called at 8;30 p.m. I held for 10 minutes and then a rude, and inept person was unable to help in any way.

Takes days for support person to come to home for repetitive repairs. We pay annually for service contract based on sales claim that we would get priority service. Not true. If could go days without chair lift, would not need one.

My advice to your readers is to do research and read the reviews prior to purchasing one. I purchased an Acorn Stair-lift for my husband and it was installed in January 2017. He used it for about 11 months. It worked nicely and he derived much pleasure during its use. He was unable to use it during the last six months of his life. Meanwhile the one-year warranty was about to expire. I began receiving calls from Acorn urging me to renew the warranty, to the point of harassment. The calls persisted even after I advised them of the seriousness of my husband’s illness, that he would probably never be able to use it again. I was asked why I ever purchased the stair-lift referring to it as “an expensive piece of equipment” that I should want to protect!

I bought two outdoor stair lifts for a beach home 9 months ago. Each time I come back to the house there are issues. This time a service person came out, fixed nothing and actually made it worse. Neither now worked. Two days later they sent out Alex. He was great. He found the problems with both of them. He also fixed the problems caused by the first service guy. He cares about his work and fixes things right. I now see a lot of bad reviews for Acorn service but if you live in SE Gulf area, ask for Alex to come fix your stairs. The stairs are well made, they just need to be installed and used correctly and when something is wrong, get Alex.

The good news is that Acorn was willing to renegotiate the cost of their maintenance to a more reasonable price. They lowered their price from $1100 to $400. They were persistent in their follow-up and I was insistent on a fair price.

My father purchased an Acorn Stairlift for my mom. He told the representative that it would be installed at our vacation home in North Carolina. He told the representative that it would not be used but maybe twice a year. To make a long story short my mom passed away before getting to use it. When we went back to our vacation home and tried to use it, it wouldn’t work. We called and was told it had to be used weekly or the battery would die. We had someone to come and fix it and he told us that as long as we turned the power button on and off it would work no matter how long it wasn’t used. 4 months later we go back to our vacation home and it doesn’t work again. They knew this from the very beginning that it would not be used on a weekly or monthly basis when my father purchased this stairlift. I believe this company is not being fair to the elderly and are taking advantage of them!!!

Stairlift purchased 29/11/2016. Service call required 27/5.2019, only 2.5 years old. Dealing with Acorn's sales team was a very pleasant and satisfactory experience. Being told there was no maintenance but a free service call would be made in the first 12 months and that the company would contact us. Didn't happen. Unfortunately, when requesting a service call it took 2 weeks. Luckily I was managing without the lift. Service rep checked lift and told me the lift would require a NEW MOTHERBOARD $200.00 and NEW BATTERIES $200.00 and service fee of $165.00 all to be paid before he left. Totally shocked, how could that be in when only 2.5 years old. I rang the Acorn while rep was working and was told that is what had to paid $565.00, after insisting that was very unfair to charge for such big replacements on a unit only 2.5 years old, which had little use.

My parents, aged 84 & 87 purchased an Acorn Stairlift. They paid for two chairs. One for each level of their home. The chairs work wonderfully and provide great accessibility to their which they have lived in for almost 50 years. I do find it quite disappointing that ACORN is using predatory techniques to sell aftercare warranties. At no point during the sales process did the salesman mention a 1 year warranty on their merchandise. At no point during the sales process did the salesman mention the warranties were year to year.

We purchased our Acorn Stairlift - two levels - March 2018. We have had problems with it the last 4 months. It will stop when going up or down not once, not twice, but 4 or more times. You just have to wait sitting in the chair until it decides to move! I called the company to repair it. It took a week for them to come out, and then they wanted to charge me! I told them that we had only had it for 11 months.

We paid $15,500 8 weeks ago for a three level stairlift for our 91 yr old Alzheimer’s mother. It has been “playing up” the past few days. We did usual home fixes. Swapped out the remote batteries, rebooted. Today, it stopped mid staircase (very steep narrow stairs) with mom in the seat. Called customer service. Explained situation, while mom becomes increasingly distressed at being stuck, to be told 1 we aren’t holding the remote right (we had been until this week!) or that perhaps the batteries in the remote needed changed - she said this to me two minutes AFTER I told her we had changed them and it hadn’t helped. Went away and came back offering $250 service call out. I said, "What, it’s only 8- weeks old." She said service would call me back.

After installing the stairlift, we have heard anything from Acorn. Last week someone from Acorn called and wanted to sell extended warranties. When I said no, the guy just hung up the phone. Did not even bother to ask how is the stairlift working? Acorn doesn’t care for its customers!

Lots of money. Machine works but with 16 stairs, rail installed in sections. Had Acorn return and they could not fix and stated that it would always be bumpy and jerky because of joining rails. Really irritating.

Called for service as my Mom's chair is completely inoperable. Was told that the next available appointment was a week away. Was told that this particular area was very busy and we would be put on a cancellation list. Was told probably needs new battery. No indication on chair that battery was low. Mom stuck in basement apartment. Unacceptable.

These products are not cheap but necessary. We have had the chairlift for less than a year and it's broken down 3 times. This time it was completely inspected and signed off on yesterday then today it tilts 45 degrees, nearly tosses my mother down the stairs and stops working. Best part is they can't get anyone out here to fix it for 5 days! This means my mother is stranded upstairs for 5 days. She cannot leave the house, she will be trapped in an emergency. This is dangerous and unhealthy for anyone psychologically to be trapped in their home. This is literally a life saving product and there is no urgency to get this repaired. The quality on something this important is terrifying and the complete disregard for the living conditions of the clients who keep them in business is abhorrent!

My previous complaint, expressed in an earlier review, has been listened to and well taken care of. It turns out, they're "just a phone call away." The phone call came this morning, and I'm happy to say not only does my stairlift work well, but the company really seeks to satisfy its customers.

My 85 year old mother has a chairlift used regularly until she was admitted to hospital. It stopped working and I called to repair the problem $165 plus parts. I was not told to wait til it was fixed. I assumed it was fixed and came a few days later to find it wasn’t working. Called again to get it fixed saying I wouldn’t be there. They came and said they couldn’t enter because I wasn't there - apparently that was my fault! They came again to fix the same problem. I checked it later and it worked to get to the bottom of the stairs then stopped working. Whilst Mum was ok hospital it remained there. I let them know but I took 8 weeks to book in another call due to Mum's not being in the house.

I was in a horrible motorcycle accident in June of last year with many serious injuries. I had a Stairlift installed in October so that I could access my upstairs where my bedrooms and bathrooms are located. I am pleased with it except for one critical function. I and my neighbors who were here the day the salesman came out told us that it would wrap around a wall upstairs but when installed it stops at the top of the stairs with my feet dangling over the last and next to last step of the staircase. I have to swing my left foot out to reach the landing to swivel the seat. It is hard for me to do especially if I have items in my lap. I have called my salesman twice with no return callback. I am quite frustrated at this point. The construction is dangerous.

We purchased our custom curved stairway stairlift from Acorn in February of 2018. When my husband came home from hospital he used it for 1 month then no longer needed it. We kept it in place in case of further need but he passed away in September of that year. Called Acorn to ask if they could assist with installation of this unit in another home with same staircase layout if needed. They offered no assistance whatsoever. Since that time I have learned that they not only will not support the stairlift if installed in another home but that they will also refuse to provide any parts or service for the stairlift if moved to another location. Would think twice before considering Acorn.

I purchased Acorn 180 Stairlift on February 2015. To our surprise that they did not tell us that the contract doesn't cover the batteries. 2 Batteries costs us over $250 and we already paid twice so far in 4 years!! I couldn't replace a new carpet because they won't touch the stairlift and have to Acorn tech to uninstall and get a new carpet and reinstall the stairlift. Acorn said it will cost us over $1400 just to uninstall and reinstall!!!

Purchased the chair and had it installed October 2016 for my dad. The chair worked great and the first issue didn't come up until July 2018. The chair stopped working completely and we had a technician come and repair it. Whatever he did got it working fine again but we were told that if that code came up again he would recommend replacing the motherboard (not sure this is the correct term). Had an annual service in October 2018, the batteries needed replacing already. We were originally told the batteries should last 3-4 years, it had only been 2 years. Then on New Year’s Eve 2018 in the afternoon the chair stopped working again, dead at the top of the stairs. Same code as July 2018. Since this was New Year’s Eve and we are on the West Coast and the number we call is eastern (three hours ahead) we were unable to reach the service department that day, and they were closed the next day.

I received a call from Josh at Acorn customer support this morning. he assured me that the same youn man who installed my stairlift would be here in two days to repair my stairlift at no further charge to me. thank you Josh and Acorn. Hopefully, this problem will be resolved in two days. I am deeply appreciative of your timely response.

I took a loan to buy an ACORN STAIRLIFT after busting both legs as a Fireman, and been having trouble with the chair a few times since installation. My chair would stop going up or down my steps mostly around 3 times. Sometimes, I had to sit until it decided to move again. A repairman would come to my home and said it was fixed, leave and same thing all over again. The office would say about the repairs he did. Last time he was here office said he repaired a wire in my chair. "The repairman never did nothing but rode my chair a couple times and left. He never touch any repairs". I just put over $20,000 in my home with Window World (another mistake) making my home handicap accessible and now thinking about selling to buy ranch home.

I have muscular dystrophy and can no longer walk or stand and was unable to get to the second floor of our home. I contacted Acorn Stairlifts in order to keep my independence and ability to get to our bedroom and roll-in shower. Was told by the sales person before purchase that everything was adjustable. Lift installed on 12/24/18. Talked to installer before work started that seat at the top had to be even with the wheelchair seat. He said that he would try to make it as close as possible but he was limited as to what adjustments he could make. Also, the seat, armrests, controls and foot plate cannot be changed or adjusted. Seems sales was misleading on the adjustability of the unit.

Salesman stated that Acorn had a service facility in my hometown (Winston-Salem, NC.) This was a lie. They have two repairmen that service the entire state of North Carolina. The installer was very rude. I will not let him in my house again.

Be aware that on the 130 Straight Stairlift, it doesn't have the Standard Park function where the footrest is level with the top step, where both feet are level with the landing. You have to use your feet to push yourself around to a 90 degree angle to step off the chair onto the landing. This can be a problem if you have foot or leg problems. The curved stair lift apparently has this function. Otherwise I was very pleased with the chair and its installation.

Acorn Stairlifts has to be the worst company I have done business with. My mother purchased a stairlift for her husband who could no longer get around due to cancer. Unfortunately, his condition worsened two weeks after the stairlift was installed and he ultimately passed away about a month later. The stairlift was hardly used given the circumstance and had only been installed for a month. When I explained the situation to Acorn and asked if we could return the stairlift or assist with reselling to other interested customers since it was in brand new condition, Acorn refused to assist, would not allow us to return the stairlift and only offered to disassemble and move it to another room.

We talk to Acorn 3 month before going to Wyo. We talked again just before we left CA. Acorn said they could do it. Called Acorn again when almost in Wyo. Told Acorn what days was good for us, we gave them a 3 day window. After 3 weeks of calling Acorn, they told us they could not do it they had no one in the area, and to find someone else. So we did out of Mont. and they did a great job. They were there when they said would be, and the job was done in a week. We told Acorn that I was 75 and could not go up or down stairs, because of my knees. By waiting on Acorn to tell us no, was very hard on me. So if you need it done so you can go up and down on your time frame, do not trust Acorn to meet your goals. Acorn did call back about 3 weeks after and said they would have someone in the area, by that time the stairs was in, they work great from the Company in MONT.

I bought the unit and it was installed on 12-1-17. The sales rep was very nice and answered all of our questions. This was installed in a condo unit for my Mom and the unit was undergoing construction new carpets, paint etc. On the day I moved in and brought my Mom to her new home she could not enter because my brand new chairlift did not operate, called for service and the earliest they could get there was 3 days later, then charged me $75.00 for new batteries... Are you kidding me?

There were two things that impressed me about my experience with the Acorn salesperson. Firstly, she was very well trained, and technically knew her product from top to bottom. I could ascertain this due to my past experience. She also believed in the product she was selling whole heartedly. Michaela **, recognized immediately that my wife Nancy was physically in a bad way (three major knee surgeries, and living on our second floor). I closely observed her as she took measurements and other requirements to see if we could accommodate a stairlift in our 1937 built home. Lastly, after a successful outcome, we talked. Most salespeople are usually anxious to complete their sale and move on. Michaela not only took the time to answer all our questions, but also get to know each other on a personal basis. It was a lovely experience. The product itself was installed quickly and is operating far above our expectations.

About 3-4 years ago, we bought an Acorn exterior Stairlift for a vacation rental house that we own in North Carolina. Acorn was the only company that we could find that would install an exterior unit here. Nothing fancy, our installation was straightforward with no turns. We bought it primarily to allow our aging mothers to visit the house; they have both passed now. We also thought it a benefit to allow our disabled guests access to our home which is ten feet off the ground to protect it from flooding. It is imperative that it work flawlessly ALL THE TIME! It has NEVER worked flawlessly.

The Acorn Stairlift has made a real difference in our lives, especially my husband's life. He is now able to mobilize down the stairs in the garage to his vehicle without the worry of a fall. Because of this, he now leaves the house more often and can really enjoy life again and not feel so confined to our home. I can see the difference in his disposition and outlook on life. This is all because of his Acorn Stairlift. There is not a day that goes by that he does not express how thankful he is and how much better he feels! He exclaims that it is one of the best purchases we have ever made! Thank you, Acorn Stairlift!!!

Warning: DO NOT BUY THIS CHAIRLIFT. I would never recommend Acorn Stairlifts to anyone. Our chair stopped halfway upstairs with my 92 yr old father on it. When I called was told they sell, but have no service department. The customer (Dis)service department has to email the installation team not call over to them to see if they will send someone out, but they typically don’t have a service crew. If there is an installation crew in the area they may be able to come by, “but they typically don’t do repairs”. I had to call the fire department to rescue my dad. The chair was intended that he could spend his last days in his house, now he is prisoner, he can’t go up or down, just needs to stay on one floor. How do you explain that to a person with dementia? And the caregiver I was trying to hire now doesn’t want the job because there is no way to move him from bedroom to the main floor.

Both of my parents are in their 80s and my father uses a walker to get around. He can't climb stairs so we get an Acorn Stairlift installed. When it works it's a great device. It allows both of my parents to stay in their 2 story home. But that's where the issue comes in. The unit has been unreliable for the under 3 years it has been installed. The first year it was under warranty and had to be serviced a couple of times. It stopped just before the top or bottom of the stairs and wouldn't move.

GOOD GRIEF... We have practically nothing but trouble since we bought it in 2015. Currently it is in pieces in the spare bedroom. I had recent knee surgery and hip replacement. My mother is 88 years old and had recent hip replacement. We bought it because we needed it to do something other than sit in pieces and having to wait 5 days pending for anyone to come fix it. We've had so many service calls since we bought it that I believe we have a novel started. This is unacceptable. We should have shopped around first...

Each time the stairlift starts, there is a loud, high-pitched whistle which can be heard for about 20 feet away. This lasts for 2 seconds, which is enough to waken anyone trying to sleep. This partially negates the benefits of this stairlift. We did contact Acorn, and they did send a technician. He said there was nothing he could do to silence the whistle. My feeling is that there is some connection that needs to be cut to cancel the whistle.

We installed an Acorn stairlift in July, 2017. Just before the one year warranty was up, the lift stopped halfway up the stairs with my son on it. We were able to get it restarted, and called for service right away. A technician came out and checked the parts and told us our unit was in good shape. In the last few weeks this has happened twice more. The warranty has expired and the company is trying to sell us a one year extended warranty for $800. This is ridiculous. The unit cost $7,000. I would think it should last longer than a year. We will not be buying the warranty and would like to sell it back to the company. The quality of this product is a major disappointment. Frustrated in PA.

At 9:00 am this morning (Friday) a repair person showed up at my mom's house. During the visit, I received a call from a supervisor at Acorn. He told me that he had reviewed the phone conversation I had with their customer service representative and told me that it was unacceptable. He apologized and provided me with his direct number. After a three-hour visit, the Chairlift is working well. Upon concluding my conversation with the supervisor, I do believe that my experience was with Acorn was reflective of a poorly trained employee and not the company as a whole.

I paid $800 for their PREMIUM maintenance agreement. This guarantees me 24-48 hr to get a tech to the house. NOT! It's Thursday today and they said someone will be out in 8 days. Are they crazy?! I had to remind them I bought the highest level of service agreement. "Ok, we can have someone out on Tuesday". What?! That is 5 days from now. You can plead, argue, beg and it won't do a darn bit of good. They told me today there is a disclosure in the agreement that says "or soonest availability". Shame on your Acorn Stairlift. Shame on you!

As a health care provider, I have referred 6 people to Acorn. All 6 people have gotten an Acorn Stairlift and could not be happier. I also had an Acorn 180 installed for my husband who is suffering with M.S. My parents had an Acorn Stairlift installed about 20 years ago. They have since passed, however, the stairlift remains in their home and functional as I know the new owners. As I read some of these reviews, I am wondering how many are factual. I have been dealing with Acorn for a very long time and I have never had an issue whatsoever. I remember my parents having a service issue, but was resolved within a day and a half. I highly recommend this company.

This is NOT a company you want to buy a stairlift from. From the moment it was installed we had to modify the staircase (at our expense) and the company wanted the entire cost immediately. They will service the unit after one year for $0, BUT wait when they are done they'll do their best to sell you an annual service agreement. This agreement will run you $595.00 per year for a $0 unscheduled call out and includes very little. Their customer service is great, if you're giving them money, but otherwise this company could care less if your loved one can get up and down the steps. Please read some of the other reviews. There are other companies out there that can and will install a chairlift.

Do you want to experience the worst customer service? Use Acorn! Acorn doesn't provide service and "customer service" is not something they believe in. I signed up for a promotion and was assured 5 times I qualified and would receive my promotional bonus and two months later they state I am not eligible and will do nothing to work with me. They reiterate their policy, which states it isn't guaranteed, but had not communicated anything to me and I am beyond unsatisfied with the company.

Acorn Stairlifts can install a new chairlift tomorrow! But when it breaks, they can't fix it for a week. PLEASE! Do yourself and your loved ones a favor - DON'T BUY AN ACORN STAIRLIFT! It is not at all the solution it was promised to be. The company will tell you that they are the largest supplier of stairlifts in the country. That may be true, but all that means is that there are a LOT of suckers out there with stairlifts that may or may not work. Because of our situation, we settle for what we are told is "the best". The "best" is so far below "acceptable" that I can't even believe that this company is still in business. I guess we will settle for anything when it comes to our loved ones. But it is so frustrating to be the sucker who fell for this scam - at my age. I am just a family caregiver, and I want the "best" for my loved one. Acorn Stairlifts professes to provide an essential service for which there is no substitution, and when service is required, they do not provide it.

It will be 1 year since we had the straight stairlift installed (July 4, 2017) and already I have had at least 2 annoying phone calls from what sounded like a hard-selling car salesperson - selling us to buy service/maintenance service for the stair lift. We clean the railings periodically regularly, it is used once a day - going up at night and going down in the morning. I was 'warned' that if I do not buy into the service (not clearly identified as an annual service maintenance fee) we will lose warranty on all of its parts! The woman salesperson tried to impress me that there are ** number of moving parts comprising a stairlift and was really giving me a very hard sell (she reminded me of car salespersons) to buy the service contract. Eventually, I blocked her from my landline and my cellphone... as I cannot deal with the pressure of her sales talk.

First off don't ever buy when they come to your home, they will call you the next day and offer you the same product for thousands less. If you don't buy they will call you constantly for years!! How is this legal? Even when you ask them to stop, they keep calling. The "warranty" is a joke. It's only lifetime if you pay for a $250 annual inspection plus labor, and other charges. Very deceptive business practices, stay away.

Worst decision ever, installing an Acorn Stairlift! Unless you pay for the YEARLY $750 maintenance plan, you will pay $250 up front for them just to come over, and then I think $250 hourly after that. We are on our third set of batteries in three years - They should last at least that long to begin with! We just had new ones installed in December, and here we are five months later with dead batteries again and my 93 year old deaf/blind mother stuck upstairs!

I purchased the Acorn Stairlift approximately two years ago. We asked the installer that we wanted it installed on the other side of the stairs, but installer insisted that it would not work on that side of the stairs which it was a straight stairs with no turns, this did not make sense to me but had to accept his position. About a month ago, the seat cracked and I called Acorn and wanted to order a replacement seat due to this one was cracked on the edge. Acorn advised that they could not sell me a seat directly due to a liability problem they would have if it was not replaced by an Acorn installer. I asked what liability problem they have had. I did not get an answer, but Acorn would not sell me a replacement seat that has five screws holding it to the frame. I can't see paying Acorn $150.00 for a service call and the cost of the seat, that would take approximately 5 minutes to change. Very sad Company.

After 4 months, the stairlift installed in my friend's home is still not approved by the inspector. Appointments are constantly changed and delayed. The price was substantially higher than what was advertised. Because there were two turns in the staircase, I thought the price was probably ok. I could have lived with the overcharge on the price if the installation had been accomplished and my friend could use it. The sales person came out in mid-December. I got a call at the beginning of January to set up the installation, but installation wasn't scheduled until February. I was told that we had to wait for the inspector, but the first inspection appointment was scheduled out almost 5 weeks. Then it was cancelled 5 minutes before the inspector was supposed to be there. Acorn blamed the state inspector, but when the inspection was rescheduled 3 weeks later, the inspector actually had no record of a prior service call.

I bought a lift for my mom. First the price is unreal, way too high. Talked me into buying a extended warranty. Was told it would only take 2-3 hours to install. They sent an guy from sales to install. It took him 7 hours to install. Less then two months after it was installed it stopped working. I called Acorn, was told I had to pay $500 out of pocket up front before the would sent out someone to look at the chair. He would look at the lift and order parts. Then I would have to pay another $500 for him to come back out and fix the chair lift. That the warranty just paid for parts. The $500 service fee plus the fee to work on the chair lift was not covered. And had to be paid up front.

Last January I referred a friend of mine to buy Acorn stairlift, after she bought it, I called for my referral check of $200 and was told it would take 4 to 7 weeks. It has been over 2 months, so I called again and they are giving me the runaround telling me they tried to contact the person I recommended, but are unable to reach her to confirm my referral. I doubt they ever intended to pay me.

My husband was having ankle surgery and had a heart attack a couple years ago so we decided to have a stairlift installed so he would eventually be able to get to his office downstairs. A lady from Acorn Stair Lifts came and measured and led us to believe the track would be not flush but close to the wall so others could walk up and down the stairs without concern. We had to put five hundred dollars down for this and did while trusting this woman's evaluation for us. A guy came to install it and informed us it would have to come further out practically to the middle of the stair. No way!!! So we did not let him install it and told him we wanted our five hundred dollars back.

These guys are sweetest salespeople before they sell you the chairlift which is generally priced minimum twice (They claim they are the best and therefore sell the most). Don't get taken for that sales jargon. Once you bought it forget about everything. Be prepared to open your wallet for everything. Carefully evaluate the contract before you purchase and if you do end up paying anything more than $3K even for 2 90 degree bends in your chair rail make sure you ask them to provide PM contract for minimum 5 years preferably 10 years (for both parts and labor) otherwise be prepared to fork out as much as 10%+ purchase price for annual maintenance contract.

My mother originally scheduled an appointment with Acorn Stairlifts to install a stairlift system for my ailing father. The appointment was scheduled for 4:30PM so she had time to get home from work to meet with the consultant as my dad had been very unwell and not in a state to make financial decisions and she made it clear when scheduling the appointment that both of them would be there. The day of the appointment, she ran about 15 minutes behind because of a delay picking up a prescription for my dad from the pharmacy, and in the 15 minutes it took her to get home by 4:45PM the consultant Mike ** had already completed a contract with my dad and processed their credit card.

These people do a bait and switch. We told them we only needed the stairlift for a few months and were told they would be happy to buy it back. When the person needing the stairlift died BEFORE it was ever used they refused to take it back. They lied. We have a witness that was present when the salesman was in the house and said they would buy it back. BEWARE. These are dishonest people.

Bought an Acorn Stairlift Sept 2017. Cost $9000. Relative passed away in Oct 2017. Used 4 times. Tried to get a buyback, they don't do it. They know of someone that buys them very cheap to take it off hands. Told me to call other companies. But they won't give rights for other companies to fix it.

My elderly mother has dementia and is becoming housebound. She had a bit of a fall on the stairs and scared my stepfather into wanting a stairlift NOW. He called the first ad he saw, Acorn. BIG MISTAKE. My daughter is a doctor of physical therapy and recommended another company for us after we saw the horrible reviews. When Acorn came for the estimate, they were told we had another estimate scheduled and no decision would be made that day. My mother's caregiver was there and heard the rep agree to that.

We bought an Acorn Stairlift on Craigslist for $1,000, and hired Acorn to pick it up from the seller and deliver to us, the buyer, and install it. The installation charge of $400 included transportation within 30 miles. Our distance was 40 miles so they charged us an additional $250, and would charge us for any additional required parts. In fact what they did was say we needed a rail with a "hinge" to clear the bottom step.

Acorn sells some parts directly, other parts are available only from a service technician. My stairlift is only a few month out of their one year warranty. I am not the user of this lift, so I did not notice the broken plastic arm cover until after the warranty had expired. The cover is held on by two Philips sheet metal screws inserted from the bottom. It appears that when this lift was assembled, one of the screws was screwed in too tight. Over time the screw eventually broke off the bottom of the cover and left a hole, and the cover lifted up from the arm.

The Model 5 boards (Says Bison 80) eat batteries every year. Acorn - with some persuasion sent a technician to supply missing pieces of rail I needed to install. All in, $3500 installed, which was good. 3 years in, the board went out, so I upgraded to the T565 board with Lithium Batteries for $1000 ($250 labor fee flat rate and $750 for the kit.). With the lithium batteries, it runs faster. No major trouble other than the batteries every year for the V5 board (NiCad), which are pretty expensive at $250 for parts. The lithium batteries should last longer, are more powerful and should be good. Battery cost is the same for the lithiums, and it goes MUCH faster with the upgrade kit. Techs are always nice, the home office staff are OK. It's kind of expensive, but with eBay pricing often under $2,000 shipped, it's a lot better than paying $12,000. Sure my out of pocket is now at $4500 for this, but it's worked ok. The seat is VERY uncomfortable, only big gripe.

Two years ago Acorn changed the batteries on my parents' Stairlift £250. Yesterday the stairlift didn't work so they phoned Acorn, £230 call out. They changed the batteries AGAIN and replaced the brushes in the motor. A further £250. Nearly £500. How can they justify that. Buying the batteries and a brand new motor wouldn't cost that. Total time on site 35 minutes. They spent longer sitting outside running the clock up to justify their charges. PLEASE, PLEASE, PLEASE never buy a stairlift from these robbing con merchants and warn EVERYONE that you know.

I just got an Acorn stairlift this month and so far am very happy with both it and their customer service and sales people. The salesperson was very professional, very nice and helpful. He offered discounts for military service right away as well as telling us we could avoid paying tax by getting note from the doctor. No pressure to buy whatsoever. Left written material to look at. When we did decide to buy, the customer service people were great as well. We were able to get it delivered and installed the very next day. The installer came, was also very professional and polite, answered all questions, let us demo it, and told us all about warranties, etc. The stairlift runs smoothly and is comfortable and already my back is hurting less due to not having to walk up and down stairs. I had fallen twice and broken my tailbone and my husband feared we would have to move, but now I can stay in my home. Thanks Acorn. You guys are great.

My parents put in the Acorn Stairlifts about 4 years ago. It is the biggest piece of junk out there. They are built to break. Poor construction and materials. The wire in the arms are 16 to 18 gauge wire and they put no slack in the wire. So as you move the handles back and forth, the wire soon breaks. My brother and I have rewired the arms on both chairs numerous times. And don't ask the company to come out. These chairs are built so you have to buy the service contract to keep them running. Total junk and a unreliable company to boot. They should be closed down for putting such junk on the market. They paid $7500 for 2 chairs because of the stairway. This only the beginning of my conquest to drive them out of business.

Parents were sold a unit that was to cost $3,000 and was to go wrap around the staircase. When person came to install, they told parents that a different model was ordered and that it would cost another $5,000 to install what they had initially ordered. My parents were very upset and fortunately did not agree to this. When asked about getting deposit back, they were told that it would take a few weeks and to call and check if they didn't get it. Acorn should deliver that deposit to them, just as my parents gave them the deposit the day of the sale. Neither the sales person or Manager took accountability, or offered to do something different for my parents. Be aware.

Spent $10,000 on curved installation of Acorn lift. Warranty after 1st year = $795!!! REALLY? EVERY YEAR?? It's always been temperamental from the start - might get uninterrupted ride up, might stop 2-3 times. We had a problem 6 days after warranty expired and you're STUCK. Find ANOTHER COMPANY!

When meeting with the salesman in regard to purchasing a new stairlift, he never mentioned that the stairlift MUST be serviced once a year. I have owned the unit for one year, and I have been receiving harassing calls to either sell an extended plan or to set up a maintenance appointment at the cost of $250+. According to the caller, I should have been told that I needed a yearly service call by the person who sold it to me. I told him that I was not informed. If I had been told, I would have performed more research. The caller then stated that the yearly service call was mentioned in the manual. The funny thing is, I did not get the manual until after I bought the unit. On another point, the unit is not functioning properly. Loud chunking sound occurs on the decent (not going up). The problems started right after the warranty ran out. Planned obsolescence... look in the dictionary under Acorn Stair Lift.

This letter is to make other future customers aware of the problems we have experienced owning an Acorn Stairlift. We purchased an Acorn Stairlift 1 1/2 years ago. My wife and I were involved in a rollover accident in 2013 and she has extensive injuries to the spine as a result of this accident. Stairs are not an option for her as her spine cannot withstand the motion of climbing.

This Acorn Stairlifts does not service their customer. Honestly I bought Acorn Stairlift in 2014. I paid 16000 thousand dollars for one and 2400 for the other. Both of them are broken down. I tried to get service for them. I paid 900 for a new gear box and 300 for batteries. Their service charge is outrageous. Yesterday August 1 I paid three hundred dollars out for new batteries. It still does not work. My wife is crawling up the stairs now. Acorn now want 300.00 to program it because I changed the batteries. This Acorn Company should be shut down. They are very crooked. The stairlift is a terrible quality and you feel like you are going to fall flat on your face. The track cracks like twisting steel, leaks grease all over your carpets, always quits halfway up the stairs. My wife was stuck 5 feet in the air. I had to call 911 to get her off of this lift.

In January of 2017 I contacted Acorn Stairlifts to inquire about one for my 87 & 83 year old parents. I hadn't been in touch with them for 8 years due to circumstances but I reached out to help them because they needed it. I left a message with these guys and had a great talk with the first person I talked with. After explaining the situation that it wasn't for me but for my parents she agreed to not contact me and stuck with her promise. The rest of them didn't. I even got emails from others demanding that I contact them only. Wth? Then the phone calls came and never ended. It's June now.

After many calls and emails the referral cheque has NOT been sent to my brother-in-law, Acorn says it is out of their hands. I'm sure it hasn't been sent. It has been at least a month or more. Wondering about their warranty that I paid extra $ for. Has anyone else had this problem?

I purchase my first chair in 2005, and was happy with the purchase. During the years chair was old, and I wanted to upgrade the chair!!! BIG MISTAKE!!! The only chair they have is nothing to be happy about. The new and only chair was design by a monkey, chair is loose, you feel as if you are going to fall down forward on your face. Track makes more noise than a train at 90 miles an hour, it cracks as if the track is broken. Chair is not orthopedic design for a handicap person with joint problems, the foot rest is so small your feet don't fit in them or you have to bend your legs inward and still you don't have space for your feet. From the moment the chair was install I was not happy. And I want my money back. Your chair is as bad as it can be, a piece of trash. My mistake was not to keep my old one back, if you are looking for a lift, check first BRUNO OR AMERICAN OR GO SOMEPLACE ELSE FOR A BETTER PRODUCT. ACORN IS NOT!!!

I had the Acorn Stairlift installed December 2015, it worked well for the first month and then I started having problems. It quit working while my mom was in it halfway up the stairs, I then called customer service and they instructed me to turn it on/off but that didn't work and they said no one could come out for a few days. My mother had a stroke and it was very difficult to get her out, after that it ran well for a couple months then quit working again in February 2016. I called customer service and it took them a few days to come out. They told me if it was my fault it wasn't working I would be responsible for the 250.00 service charge. When they came out they noticed the harness was loose from the pin connector installer error.

I own an Acorn Stairlift. I paid right around $3000.00 for it. It has not served me well. The reason for the review is to alert others who are considering buying from this company. I purchased it in 2013. It has never been reliable. I've had to make many phone calls due to the various problems. I could not agree to service calls as their rate is way out of my affordable range. The price of their service call was never mentioned when I was purchasing. Their maintenance contract is exorbitant. I'm widowed with just my fixed income. I'm 77. I had Lung Cancer surgery in 2014 along with thirty radiation treatments. I have COPD. I use oxygen at night. I have been receiving injections in my back for degenerative disc disease.

My wife and I bought two Acorn Stairlifts for our new Townhouse on 8/24/2016. Both were installed on 8/26/2016. Called service 9/22/2016, reset computer 4 times. Called 10/10/2016. Service repair 10/26/2016 rail loose and remote failure. Called again. Service repair 12/14/2016 erratic, rail problem, stops. Service Tech did nothing, tried to ** us, and billed $250.00 for service call. Numerous calls starting 12/01/206 to 12/19/206, charges dropped. Service call 12/20/2016, fixed rail cleaned, adjusted, fixed remotes. Called again 02/21/2017, tech heard problem over phone.

I am a carer for a gentleman who is on 24hr oxygen and dependent on his chair lift. I arrived this morning 28/02/2017 with the intention of taking him to see his Oncologist only to find that despite his wife contacting Acorn on Sunday evening when his stairlift broke down, there has been absolutely no support from the engineering side of the company, just a load of waffle.

My mom began to have trouble getting up and down the stairs. We needed a stair lift. I wish we had more time to do more research but we were in a bind. We've had this stair lift for about 3 years now and it's been nothing but a piece of junk. We had problems immediately. During the first year with it while it was under warranty they came out several times to "fix it". It never stays fixed. The remotes have stopped working several times and have been replaced several times. We keep having to buy the extended service plan or else after the first year we wouldn't have been able to use it at all. They come out fix it and if we are lucky we get a couple of months without issue. Not everything is covered by the extended plan so they have another opportunity to get more money out of you.

The sales person who came out to my home was professional and compassionate. He understood the circumstances of this purchase was due to a family member's debilitating stroke. After he left, the tone deaf sales staff called me daily to push their product. I asked them to stop calling me. In another call I told them I would buy from another vendor if they didn't stop calling me. They didn't and I've called All American Mobility.

My parents purchased the stairlift several years ago. Part of the sales pitch is that when you no longer need they will help you resell it to a customer. My parents have since passed away and we have been trying to get their assistance with a resale. Parents only used it for 2-3 years. Every time we call they give us a different answer. First it is that they don't do resales anymore. Then someone else says to leave a voicemail for a certain individual; no one ever returns a call. Very unprofessional. So a $10,000 stairlift that was used for 2 years is going to be tossed. I have called every Vets charity to donate but no one can pick up. Acorn totally misleads and their customer service is horrible. You can call back and each different person will give you a different answer. Go with someone locally.

Only problem with this company, the salesman cannot be reached once he got the order. The technician did a bad job. The chair is rumbling, stopping on its way up or down. The bottom plastic head falls off. The chair is stuck downstairs after 3 weeks of use. No support from the company. The technician has no phone number!!! The company said you can only contact him by "wire" and 411 has no listing of him. The remotes came with very old batteries, made in China, that worked only intermittently. I will have to call the fire dept to get my husband upstairs to bed tonight. Our recommendation is not to deal with Acorn. You will save yourself a lot of frustrations.

Purchased Acorn stairlift about 6 years + ago. Has worked great since then. Had one service call about 2 years ago which was taken care of day after I called. Has been working great since, Very professional and reliable. I use the chair almost daily sometimes 2-3 times a day. Purchased from Acorn in the Boston, Ma area.

I have left multiple message with people to call me back but they never call back. They will say I will speak to my Manager or Engineering department but never call back. Very poor service - DON'T BUY from these people. Installation and design is very poorly done.

Need new toggle switch, but have been informed by some guy who represents Acorn that they do not sell parts to anyone anymore! Must get a technician from Acorn to change the toggle for a 250 dollar service call plus price of new switch!! A few years back I replaced the switch because the lever had been broken. They sold me a switch then, so why not now. I hope I don't have a serious problem later on. I have bought a switch locally. If I cannot repair the one that is not working in one direction, I will replace it.

As soon as we purchased the chairlift we had problems. Trying to get a hold of them is awful. My mom is afraid to use it but needs to. It constantly beeps on its own. The first problem was the circuit board... batteries. Now I can't even read the error message. That disappeared... may be the batteries again. Ok I fixed it myself. If the chair beeps repeatedly after using it then stops and beeps when no one is on it... unplug from wall... it will reset.

Have had several issues since the 2014 purchase. Had lift service several times since. In March 2016, tech claimed a defect and put in a loaner. Issues again in August and still can't get a tech or someone to return a phone call. Lift failed and my Mom was stuck until someone came home from work as she's unable to use the stairs. Yesterday, the lift jerked and she almost fell off, same issue again today. Spoke with at least 5 people today and told the earliest they can send a tech is Nov 29. WTF??? Not acceptable!!! Service manager then says the 24. Was told they had a lot of turnovers in staff so is that supposed to explain the atrocious service. Service manager didn't seem too interested in getting a tech here today. No such thing as "emergency service". Strongly DO NOT recommend this company. Issues with quality and a huge lack of customer service.

Installed at end of August. For M-in-L who had just had a hip replacement and wasn't allowed to do stairs. At installation no one had arranged for power to be sorted as needed, I had to rewrite a socket myself! 1st day hinge failed, continued to temporarily fail for several days. Service came out: 1st the excuse was that there is a known fault with some hinge control boards so would need replacing. Quoted 5 days for part, in meantime no lift - meaning bed needed to be relocated etc. So they know the boards need replacing but they don't carry them? 10 days still no contact and no boards. 2nd serviceman came out - did a 'fix' (move the chair rail as actually it was catching on door frame it passed! And they had originally located hinge control box in airing cupboard which meant it overheated!). Was the original installer trained how to do this?

Horrible Experience With This Company. DO NOT GET THIS SERVICE!!! Find alternative. Equipment Breaks Down Very easily and they con you into getting an extended warranty... Nothing but a bunch of crooks. Tried calling their customer service to deal with an issue. Got the run around, dropped calls etc. My father just got purchased an extended warranty and then right after passed away... These people would not even return the funds of that extended warranty. Caused my mother undue aggravation dealing with a funeral and these crooks.

I had the lift for 2 months. During the 2 months I had to have a serviceman over 27 times. Bad motor 3 times, the bolts stripped out from the stairs and multiple other problems. One time the tech came back and said he left a part off and didn't notice it until he was cleaning out his van. But the main reason I'm mad is at 97 years of age I was going up the stairs on the lift, it stopped and wouldn't move. I had an upset stomach and needed to use the bathroom. It's embarrassing to mention this but I feel consumers need to know. I broke wind and accidentally messed myself. God bless.

Purchased Acorn Stairlift to aid my wife in getting to second floor. Unit was used very sparingly and had a "Fatal Failure-F1" code. Since the unit was beyond the one year warranty (by one month), Acorn said the repair would cost $850.00! The cost for an extended warranty would be $750.00 a year. In three years I'll have paid for the chair twice! I have since removed the chair and installed another brand and have had no problems. Do NOT buy Acorn unless you like a lot of company from service people.

Chair has not worked properly since it was installed. The chair is junk, the warranty is junk. $250.00 for a service call because the chair they sold me is junk, absolutely ridiculous! Never do business with this company!

It was the labor day weekend and my husband got stuck at the highest point of the stair lift. This is only after using the device after several times. We called Acorn and as others have stated. The person at customer service didn't even ask who we were. We were on speaker phone as I am a slight woman and didn't know how to get my husband off the lift without an emergency situation happening as he has only one leg. She was unconcerned and scripted, I however shouted that we need a technician to help us to get him to a safe place and she said just turn the key and wait 30 seconds. The lift was tilted and being inexperienced was not sure how to do remedy the problem.

I purchased an Acorn stairlift to assist my wife getting up and down the stairs. On one occasion a shirt got caught under the stairlift and of course it stopped. After clearing the obstruction I called the customer support number and they assisted me in clearing the stairlift error message. I then attempted to move the chair and the chair just stopped, no power, no nothing. The customer support told me that to get a technician out to my house, two days later, would cost a minimum of $250.00 plus any parts needed to fix the chair because this was a non-warranty problem...

My father purchased this so he could get my paralyzed mother downstairs during emergencies. Thank goodness, he doesn't have to use it very often. Went to use it and the battery is dead or so he's told. I thought it ran on electricity since it is plugged in. He called to get someone to service it and was told there is no one in SW KS to do so. However, they boast about their aftercare and customer support, but won't send anyone out to change the battery or charge it. DO NOT BUY FROM THEM!!! Unless you are in FLA.

My elderly neighbour purchased a stairlift from Acorn about 1 month ago. But it broke down with her on it - she was in the middle of the stairs. We rang the Customer Service and spoke to a woman who said that an engineer would be with her in 24 hours. This is a 90 year old woman who is stuck on her stairlift which won't move in the middle of the stairs. THIS IS DISGRACEFUL! HOW CAN THEY BE HAPPY TO LEAVE A 90 YEAR OLD LADY WHO IS DISTRESSED AND STUCK FOR SO LONG. The woman we spoke to was so unconcerned about it. In the end, we had to call the fire brigade who were here within 5 minutes. I would never recommend this company.

My father is now 81. He bought a stairlift 20 months ago from Acorn. It has now broken down and needs a new unit. He bought this for himself as he has severe arthritis, also my mum who died last year. He cannot get up and down the stairs. Acorn want him to buy a warranty or obviously he will have to pay for a new unit. Not built to last. Would not recommend the company to anyone.

My mother purchased an Acorn Stairlift for my father who was confined to a wheelchair after his leg was amputated. When we called about purchasing the stairlift everyone was so helpful. We explained my father's situation and the Acorn representative and installer said everything would be fine with him getting out of the wheelchair and into the stair lift. First, the salesman told my mother it would cost $350 for an estimate. That was never told to my mother. We told the salesman and installer the height of the wheelchair and asked if it was the same height as the stair lift. They both said "yes, of course". Unfortunately, it wasn't and the stairlift was too high and my father was unable to get from the wheelchair into the stairlift.

I have severe degenerative arthritis, most prominently in my left hip. I walk with a cane. Recently I have filled out paperwork to various health care providers which indicated my mobility issues and the arthritis. Shortly after that I started receiving phone calls from Acorn. One went to my voicemail. The woman claimed she was "returning my call regarding MY recent inquiry into purchasing a stairlift for myself or a loved one." They also used my name in the message, so it wasn't a random mistake. I never called them. The timing is exceedingly suspicious considering the recent paperwork I filled out. I must have gotten on some list as a target for a possible sale.

We installed this stairlift in June of 2013. We needed it as we are older and each of us was to receive a total knee replacement. Our house has three floors, basement, first and second; the stairway has four short flights and two landings. The initial cost was US$12,500. This seemed high but was in line with the few other companies offering curved stairlifts. The initial installation was done in one day. The technician was personable and easy to talk to. Other techs have also been easy to deal with. Most services cost US$250 plus parts.

Do not buy a chair from this company. We have purchased a chair lift for my father-in-law in August 2015. It was NOT a refurbished chair but a brand new one for which we paid US$9100. It has been 11 months and the chair has malfunctioned 5 times. Each time my father-in-law was stuck upstairs or had to be taken upstairs with great difficulty and spend at least 3 days there each time since the company on top of having continuous issues with their product also does not have sufficient technicians to provide service within a day or 2 but takes 4-5 days before they can even come and diagnose the problem.

I've purchased my stairlift which they gave me a price of 2800. When he got here they charge me a service agreement that bring it up to about 4000. Now the chair is broken. It's the one year $400 service agreement I paid and they want me to pay it again and I called the local company called Mr. Wheelchair and they came out and diagnosed it for $90 and they took the $90 off the repair once I got it done. The $90 losing keys I didn't get the repair done which was much more affordable than Acorn plus I was very happy with Mr. Wheelchair and I would recommend them. Call Mike at 215-333-7303. He sells new and used on this also.

I purchased an Acorn Stairlift which was installed March of 2015. It has hardly been used. We had an error code in July of 2015 and the company sent a tech who said there were two fixes and he went with the cheaper fix. The stairlift worked for about a year, although we didn't use it very much and now they want mega bucks just to show up. I asked about returning it and they said no. I asked about selling it back and they said no. Do not buy an Acorn Stairlift. Ours is unreliable and their service is expensive.

I have tried for almost a year to sell or donate a Acorn stairlift (I spent $10K used for 3 months only, still under warranty!) to a multiplicity of charities or to a family in need. No one will take it on and even third party resellers will not deal with Acorn as they will not support their product. Even when I agreed to pay a removal fee, Acorn refused to take back what they had manufactured. The company has no interest in taking it back as clearly it is easier and more profitable to sell new lifts. They have no program to support charitable redirection or recycling of its products, even though their brochure says they promote recycling. (I am confident that in Europe - where Acorns international headquarters is - this would not be allowed).

We purchased an Acorn stairlift for my mother who had a massive stroke and had fallen and broken her hip. She was still in the nursing home when we had it install. The next day after installation it totally stopped working. So they had to come and work on it - they got it working. We used it once to get her into the house. Then we used it several times just by experimenting with it me and my husband. Everything seem to be working good the battery was lit up. I would guess to say we might have used it maybe 3x at the most. But then all of a sudden a year after we purchased it the light went out and we absolutely cannot get it working.

I purchased the Acorn Stairlift for my mother. She has passed and I did not use the chairlift. I tried to use it in March and it would not turn on. I had the technician come out on March 10, 2016. He said that the battery was dead and I needed a new battery at the tune of $277.96. I have been out of the country for almost two months. I return try to start the chairlift and again it will not turn on. I can't see how a battery has died again. Please tell me what is my next step to reach a solution.

We had an Acorn Stair Lift installed in April 2015 and we were assured that if something goes wrong that they will send a technician immediately. They gave us the impression that their customer service was great and we would not have to worry about the lift. What they didn't tell us that there is only a one year warranty nor did they tell us as part of the warranty that we could have a technician come once during the year to check the unit and make sure everything is running as it should.

My Acorn Model 180 Stair-Lift has not worked correctly for 24 hours since it was installed on 02-15-2016. I am now waiting for my 3rd Service Appointment scheduled for 04/27/2016. In addition, their accounting department does not return phone calls in order to provide the detailed invoice documentation required for tax purposes. Even though, the lift is NOT covered by insurance, there are some tax deductions that are eligible with proper documentation. If it does not work properly after this service call I will have it removed and pursue a full refund.

I have been trying to have a service tech come and reinstall and service a lift for 2 months. It took 3 weeks just to get a confirmed service date. Two days prior to this date I received a call saying the service tech had "broken his back" and would have to reschedule for two weeks. I felt bad for the tech that I did not question the chances that two weeks would cure a broken back or why was there not another tech available. The morning of the second date I received a call that he still would not be able to come.

I have never been so upset and disrespected from a salesman before. My mother and father-in-law were getting a quote from Acorn Stairlifts company in Ohio yesterday. I don't feel like she needs one but this is not the point. I am sitting in the room and listening to this male being ignorant. My mother-in-law was trying to write down a number and he was getting irritated that she was having trouble and just kept repeating "let me just do it" in a loud tone. That upset me a little bit but not nearly as bad as what was coming next. My fiance and I help his mother and father because they are elderly and are having some health issues. This man "Dave" has the nerve to tell my mother-in-law that we should pay her 800$ in rent to live in the basement, and that this is her money, she does not need to take our advice. Which may I add is about 4000$ investment that we do not need. We are able to do it and help (the reason why we are there).

I'm an Electrical Engineer and General Contractor who has installed complex plant equipment for British Petroleum, Michelin and other very large companies and Acorn has set a low mark for terrible customer service and unit dependability. In the five months that the unit has been installed, it has never worked for any two-week time frame. The service manager out of Orlando came out to see the initial install and promptly removed the entire lift and install it correctly but it still malfunctions regularly. This time for 3 weeks it's been stopped in mid-trip as many as 5 times and finally it's died. The repair people have no way to diagnose and intermittent problem and now want to start charging $250 per visit. POOR SERVICE AND TERRIBLE EQUIPMENT. Do not do business with this company no matter how pleasant the salesperson appears!! Buyer Beware!!

Many thanks to those of you who took time to write a review of this so-called "company." From the start, I sensed a lack of professionalism in their phone/email communication. For one, they would call repeatedly and never leave a message, which was HARASSING! A salesperson was to visit and I was called by the receptionist to determine the address and best route to take, as the salesperson did not seem able to do this. I spoke to the manager, who had the audacity to ask if I would drive to a location to meet the salesperson!!! This certainly did not bode well for future service calls and no doubt these would be numerous, based on your feedback. This spelled scam to me, so I went to the internet to discover an extreme level of dissatisfaction with ACORN. Thanks to your comments, you have SAVED at least this one customer from a rip-off!

At 7 weeks the return spring on the handle popped off the pins that hold it in place. Once again they tried to put the blame on us but that failed because the screws holding the handle together had no marks on them.

I bought a stairlift so my 87 year old father could visit and stay with me. The installation of the Acorn stairlift was easy and straightforward. The apparatus occupies about 1/3 of the width of the staircase, a little more than I anticipated or expected but I can get around the chair as long as the seat, footstep and arms are raised. About three months after the installation, my father visited and we encountered no problems during his daily use of the system.

Was told by salesperson the machine was made in America. Come to find out they are manufactured overseas, only batteries made in USA, every part comes from another country. Also told the warranty was for as long as I owned it, now am told warranty is only one year. The chair was for a friend of mine that I help to purchase. Feel I let him down choosing Acorn.

The installation went well, but in less than one year two new sets of batteries failed and had to be replaced at a cost of $505 dollars per visit by the Acorn service technician. Their own website says the batteries cost $35 per battery and the unit requires two. How can they not guarantee a battery for longer than 3 months on a device that depends on batteries for use. They offered no discount on the needed replacement. This is an example of exorbitant gouging and ill will on the part of the company. Extremely disappointed. Please feel free to contact me if you would like any details or discouragement from not buying a stairlift through them.

My parents (in their late 80's) purchased Acorn Stairlift in April, 2015. Recently, they have heard a grinding noise when chair reaches top or bottom. I called acorn & was told this was a "maintenance issue" and not covered by warranty. They instructed me to spray wd40 on a rag and lubricate the "bottom bolts under rail". What??? You sell these things to people who can't walk downstairs & you expect them to lubricate it???? Not all elderly people have anyone to help them with this!! I tried to do this but couldn't find the "bolts" they were talking about. I am in my 60's & I need to do this??? They never mentioned when they purchased this that they needed to lubricate it! This is ridiculous!!!

I am in the process of purchasing a stairlift for my mother in law so I am looking at three vendors. In November 2008, I purchased an Acorn 120 Stairlift directly from Acorn. I am reading these Acorn reviews and cannot believe this is the same company. Acorn was great ordering by phone/website and came to my mother's within a week. The installation and service was fantastic. All was fine until a year later, there was a problem. The error code defined it as some circuit board. Acorn mailed us another one with directions and was easily replaceable.

My mother has bought a 2nd stair-lift which was installed by myself. The batteries had run down and turns out the charger adapter has gone bad. I rang the service department who insisted I give them the serial number, so they can verify the account. When I told them it was purchased 2nd hand the lady turned very ** asking why I purchased a second hand stair-lift. It was like she was unhappy because I purchased one 2nd hand. She was very, very rude.

I was told the cost of an inspection would be $1,000.00. My 2 chairs would both be inspected and the time it would take would be 45 minutes per chair. That was astounding news! I replied that I could not afford to have it inspected. Now one of the chairs won't move so I can't use it. Yes, I put a new battery into the remote control. I believe there is a problem in the tract. I am retired so I will need to take money out of my retirement account as I NEED THE CHAIR. I think such a fee should not even be legal! The purchase of the chairs is under the name of my landlord as we shared the cost. His name is Gerhard **. He has the order# so I'll need to submit it later. I'll get it ASAP.

August 12th 2015. My husband was told that he is terminally ill. He can no longer walk more than a few steps, so we have had a lot of expense trying to make life easier for him. A chair lift was needed. Having read the pamphlets, we were impressed and thought we had found the answer. It has been horrendous. It bumps, grinds, and has even stopped midway. At 73yrs I had to lift my husband off the chair. It is constantly beeping. It tilts rather than levels out when it comes to the bend. We have called, and the wait time for service is appalling. None in Kelowna. This certainly is not what their pamphlets stated.

We purchased Acorn Stairlifts which works fine except for stopping occasionally for no reason. When we purchased the stairlift we took advantage of the financing Acorn offered through Discover that was zero interest and no payments for 12 months. A few months in and Discover is calling saying we have to make a payment and the account is delinquent. I explained the arrangement we had with Acorn. Discover says there is no program like that, we would have to talk to Acorn. Acorn customer service said they could not help, had nothing to do with the program even though it was offered by their sales staff. We made payments every month and still have calls from Discover. Both Discover and Acorn are promoting a fraudulent program.

I have had a stair lift since 1997, upgraded in 2006. The original platform was removed because new slim line lift did not fit, flush to foot plate. Everything fine until September this year 2015 when new engineer arrived and said lift unsafe. Since then Acorn have been dreadful to deal with because the way they wanted to fit a new lift blocked the landing making access difficult. I have been told that they do not consider the household needs in fitting a lift. They are difficult not only to deal with and refuse to listen to the customer. My dispute is ongoing as they have now told me they will not service the lift anymore. Do not buy from them.

My frail 96 year old mother who lives alone with severe arthritis had an Acorn chairlift fitted in October. In the 5 weeks since installation it has failed 3 times. Firstly a faulty battery, then internal wiring faulty and at last visit a new circuit board installed. Whilst the staff are very friendly and have been helpful my mother has been stuck upstairs awaiting a repair engineer to deal with the problem. This must be a Friday afternoon manufacturing job.

We have a 3 year old stair lift. After some installation problems with it hitting the wall it works. However it stalls at least once mid stair every time it is used. Acorn has never been able to prevent this happening. Service is non-existent. I called on their service department on Monday for help when it stopped working and still have not heard back. I had a code # showing on my panel and the lady who I spoke to said no one could tell me what it meant as the service department was closed as the lady was sick. Not on their ad, they say they do not leave until the client can operate a new one. They noticeably do not say that they do not leave before the client is satisfied. Lift is good service is no existent. I recommend buy an alternate.

Broke down after 1 month, called Acorn took 14 days to repair.

We paid over $14,000 for two chairlifts, one outside and the Acorn 180 for our inside stairs. Installation was great, but the 180 stairlift stopped working within a week of purchase! Acorn will not send a technician for at least 10 days, during which the chairlift will NOT STOP BEEPING! Service levels are horrible and there is no way to shut the damn thing off.

I purchased a chair lift about 3 months ago I paid over $3,000 dollars for it. I was on the phone with Acorn Chair Lifts, the company I bought it from, they said it would be $200.00 plus any parts to fix it. They said they have me on tape saying I pulled a child’s toy from it. Does it matter what I pulled from it? It is still broken. I don't think that Acorn stands behind their products. I think that this company is nothing but a big rip-off and I think that they take advantage of people that trusted them. I would advise people to avoid this company.

I don't fit in the seat. I hear a clicking sound. I am only 378 now. It's a bit faster now.

I have one of these and well let me just say I think these things are Way Way too slow!!! They need to be fast like a roller coaster!!! They should make these fun!!! I do not appreciate your turtle movement, Acorn Stairlifts!

By now many people have seen or heard about the product recall involving Acorn Stairlifts model 120 stairlifts. What isn't published or being given to the public is how badly this company handled the complaints when first made aware of the deaths of several elderly people. Once Acorn admitted that the seat post manufactured for those models were not mechanically sound, it embarked on a internal plan to locate and replace seat posts on stairlifts already installed without ever disclosing to its customers why they wanted to perform a "routine inspection" to do so. Technicians were instructed to hide the new part upon entering the home, take the stairlift to the top of the staircase to conceal what was being done, replace the defective part, leave the customer with a work order showing a free inspection was performed and never tell them that a defective structural component was replaced since people had died as a direct result of this part failure.

They were eager to put 3 stairlifts in. After that trying to get any type of service was difficult and annoying. Usually when a technician came, the result was always the same. "That's the way they are". These stairlifts are a piece of garbage. Already looking for something else. If I replace them, they will go out to the garbage.

By now many people have seen or heard about the product recall involving Acorn Stairlifts model 120 stairlifts. What isn't published or being given to the public is how badly this company handled the complaints when first made aware of the deaths of several elderly people. Once Acorn admitted that the seat post manufactured for those models were not mechanically sound, it embarked on a internal plan to locate and replace seat posts on stairlifts already installed without ever disclosing to its customers why they wanted to perform a "routine inspection" to do so. Technicians were instructed to hide the new part upon entering the home, take the stairlift to the top of the staircase to conceal what was being done, replace the defective part, leave the customer with a work order showing a free inspection was performed and never tell them that a defective structural component was replaced since people had died as a direct result of this part failure.

We purchased a stairlift in June 2015 for our new home in Barrie, ON. The salesman was extremely helpful and knowledgeable in getting us exactly what we required. However, ever since the product has been installed, we have had nothing but problems with the stairlift. When you contact customer service, if you're lucky enough to get to speak to someone, your problems are blown off and passed on to someone else who simply ends up telling you that they do not have a technician available in my area and will contact me when they can send someone. Meanwhile my handicapped brother can not get up the stairs and is stuck downstairs in the lower level of the house.

We've had this stairlift for just over a year and already we've had an engineer out twice. Last night it broke down AGAIN. Phoned the way below standard customer service and was told an engineer would be out today. I asked "how do I get upstairs in the meantime". Their answer was "IT IS NOT OUR PROBLEM"??? After fiddling around with the stairlift ourselves, we eventually got it going. So I phoned customer service and asked them to cancel the engineer, but send someone out in the next few days to service it - despite it being serviced a month ago. The customer service girl send she could send someone out on the 22nd July, despite today being 26th July!!! We have now got someone coming out on the 5th August 2015. Let's hope it keeps on going till then. My advice to all that read this. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.

The owners manual: Hard to use. In the error chart, all errors are listed as normal and then suggest solution. If it is normal, then whey would it be an error? The wiring diagram: All switches are shown as a normally open position. This does not seem to be so. I would love comments.

We purchased this Stairlift less than one year ago. We were told it was an outdoor lift, (which is what we wanted) and have had nothing but problems with it. We keep getting error codes and call the tech support and they give us all kinds of ideas to try and get it to work. Use a ruler for something, lift the foot rest up, and push in on both sides, etc. We have to pay someone to talk on the phone with them and do the things they want us to try. My husband and I are both handicapped and can not go up and down the stairs repeatedly to check this or try that. I could not use it yesterday and had to take one step at a time and rest to go upstairs to where I live. I called today and was told they could not send anyone out to look until tomorrow at 1:00pm. Now I have to climb the steps one at a time again. I just want my money back.

Purchased and had installed a new Acorn (Brooks) chairlift during Oct/2014. Took several months to have installed. Within a few months it began leaking motor lubricant on the rail. The motor got weaker and weaker and 8 months later it quit working, leaving me stranded midway on the rail. Fortunately I was young enough to climb down, but potentially a very dangerous situation depending on your age/injury. I called the installer concerning the leaking fluid/weak operation and he looked at it, said the motor is permanently sealed and should not leak. Never saw one leak before, said he'd have to call Acorn. Several weeks go by and he says still waiting on Acorn to respond.

Phoned to say the chair lift was not working. We're promised that someone would call us back the next day. Nobody called so we called again and were told they had no record of our call. We were then told someone would be out that afternoon. That afternoon which happened to be a Friday, someone came to service the machine. Said he knew what the problem was. We used the machine twice and received the E2 code which meant it was out of service. Called Acorn again and was told that nothing could be done til Monday, that someone would be in touch with us. Did not hear anything, so called again and was told they were trying to figure out when they could come see us. We are still waiting.

The tech came to our home today and inspected the lift. He Identified the complaint and added additional supports between rail and steps, tightened the gear screws at the rail, and lubed things. After he felt he tried everything possible to improve things, he went out to his vehicle and called someone at the factory for their opinion. When he came back into the house, he said while the noise was louder than most, that the creaking noise is normal. When I asked about how the problem might shorten the life of the lift, the tech said "Don't worry the motor and drive have a lifetime warranty." He gave me a copy of the work order and noted what he did. Bottom line - I'm disappointed with the experience and can't recommend Acorn.

My mother bought a stair lift from Acorn last May 12. It's now one month later and this happened this last weekend: The stair lift was taken upstairs at 11:00 am on Friday, June 13th and on the trip back down the lift malfunctioned, sped forward and catapulted the machine into the entrance door of her home. The lift runs into the door, blows a fuse and loses all power. The lift is now jammed into the door and the door cannot open or close. Called Acorn for help and was told that a technician would not be able to get there until Monday morning. I then called and complained that not only can my mother not use her bathroom or bedroom because they are upstairs she can't also shut her front door. Her door was unsecured and unlocked for three days. She was scared to death and I was OUTRAGED!!