Discount Tire

I have used Discount Tire for years so this was a shock to even me. I went in because I figured I had a tire needing repair due to running over something and it had been losing air. Upon doing so, a Discount Tire employee brought me two rims that were damaged due to hitting a pothole, my worst fear. I have Lexani rims so if you know about these, they are not cheap. I was told they could under no circumstances put my tires back on the car and that I needed two new tires. I did some mechanic work and I am a woman so I know there is a waiver I can sign to have my tires put back on.

However, when I asked the employee about this, he said, "We do not do that anymore," and I was told I needed to replace the tires or have the car towed! I live 6 blocks from the store! It is also not my only car. I could have just driven the car home and parked it until tires could be replaced. At any rate, the employee then told me he had two used tires and he would only charge me $40 for the both-mounted and balanced, the whole deal for $40. They were in fact good tires so no argument there. However, they were a completely different size than what I had on the car to begin with and it could be seen very clearly.

I was aware of the pot hole I had hit about a day before. When Discount showed me the rims had been bent, I immediately called my insurance company. I replaced the two tires and within a week had to replace the other two tires because of the size change. My insurance company called Discount Tire to verify whether or not the rims had been compromised and if they were safe. The employee at Discount told my insurance company everything was fine and they had put two replacement tires on them. If I had thought about it, I would have kept my two old tires but they were thrown out apparently when I asked for them the following day. How funny, right?

I know that someone has to actually come and pick them up. Approximately three days after my tires were replaced, I noticed the back tire was low again. I returned to Discount only to be told that my rim was bent and it was leaking from my rim. They even had the gusto to tell me maybe I had hit another pot hole since my last visit. It had been three weeks, yes, but I had hardly driven the car and parked it after being told the rim was compromised. I want them to know I am a pregnant single mother and I was driving around with two kids in my car on what my insurance company found to be two compromised rims.

I want Discount Tire to know I am looking for an attorney and I will be making an example out of them due to the lack of employee responsibility to their customers. Through this whole ordeal I have been in close touch with my insurance company and have a wonderful history with them spanning several years. All for a $40 tire sale. I was trapped in the store made to buy tires I did not have money for and then they were mounted on compromised rims and I was let to drive off their lot with them!

I purchase a set of tires about a year and a half ago, and all four tires are dry rotten around the firewall. I went back to Discount Tire, and the manager told me that he couldn't do anything about it. He offered me to buy a more expensive tire. I told him that when we purchased this tire, the salesperson told me that I was getting the same quality of tires that I already had, which were Firestone Destination S/T. I will never again buy or recommend anyone to buy tires from any Discount Tire, especially the one in Killeen, TX.

I bought a set of Michelin Latitude Tour P265/70/R17 tires for my 2005 Chevy half-ton pick up and now have about 49K miles on them. Although the tires are rated for 60K miles and they still have a lot of thread left on them, the rubber is peeling off the thread and the side wall area. I talked to the Direct Tire store manager and he told me he could give me a slight discount on a new set of tires but I am very upset about the performance of these tires. I have only used Michelins for all of my vehicles over the past 30 years and have never had this kind of problem. I asked the manager to contact Michelin to get their opinion but he said it wouldn't do any good. I need help is resolving this issue!

Discount Tire in Rockwall, Texas does not even deserve a one-star rating. The incompetent tools that run the place need to be fired. I go in for a tire rotation thinking that they did and I realized they didn't despite being charged. I went back and I was told it will be for an additional $15 per tire. The price doesn't bother me nearly as much as that was the reason I was in there to begin with. This store is notorious for incompetence. I tried to buy tires last month for my car and I was told that they have my exact tire in stock, have it put on and it isn't even the same brand or size.

It took Discount Tire 2 weeks and 3 trips to get the right tire. In addition to buying tires, if you are not vigilant, this particular Discount Tire Store likes to add on extras when putting on tires. Warranties, fees, sealers, it doesn't matter what. This is especially true if you are a woman going in there by yourself. I will not shop at this particular franchise until there is a new management and I will file every known complaint form that is available. This is unacceptable business practices.

I purchased tires with a 50,000 mile rating. I thought the car needed a wheel alignment. I took the vehicle for wheel alignment. The car was okay. The tires were bald on the inside after 17,000 miles. The company offered to replace with the same type tire. But I felt unsafe even driving with that brand. I had to spend $500.00 extra for a "better" tire.

Purchased tires and wheels. First Problem car shaking as I first pulled out of shop. It was a defective tire and was replaced immediately. Car felt fine after the initial seeding of tires and wheels until first rotation and balance. It has never ridden the same again. Brought it back more than several times and always get the same story. Weights were off, just a tad and all should be well. It's never been well. Another scenario is when I pull up to a red light slowly, I can feel something is out of round. It has never been suggested by any level of employee at Discount Tire in Kissimmee, FL that maybe the tires should be removed from the wheels to check for a problem with the true roundness of both components.

Also, the last time I was in for rotate and balance, the store manager is showing and telling me that the 65,000 mile warranty Michelin are showing signs of splitting between the sidewall and tread (not declared an immediate hazard by the manager at the moment) but I should seriously consider replacement in the very near future. The tires have less than 30,000 miles at the time of this writing. This was the second set of tires I purchased for our two vehicles. I also have a credit card with Discount Tire but I don't think I'll be using it ever again.

I made a phone call on 11/11/11 regarding my tires as they have been rebalanced several times, up until this phone conversation with Greg who says he was the manager. I had asked to speak with management because of how I was being talked to by the person on the phone. I was there on 11/10/11 for rebalance and rotation. The tech had told me to call back if the problem persisted. I do not think I can ever purchase anything from this store again. I am very offended by this person.

I bought four new Falken tires from Discount Tires online. Within less than a year, one tire developed a golf-size bubble on the outer side wall. It appears as if the tire is separating from the steel belts.

I called Discount Tire on November 10, 2011 at 7:00 PM on their toll free number and spoke to a rep named Lynn. His response was that it must have hit a speed bump or maybe the installer damaged it. I basically was told to **. They don't honor any tires unless you buy their extended warranty for the premium add-on price. His rationale for denying any responsibility was that he has been in the business for twenty-five years and can diagnose tires without even looking at them. Then, to make matters more upsetting for me, I was to go Sears and if it is a manufacturing defect, they will replace it. It seems like a shady business practice.

I brought my truck in for new tires. I left it there and came back in an hour. When I went to leave, I noticed a large puddle under my truck. I put the key in and started it. My brake light was on! My ABS light was on! I backed up and found I have no brakes. All of my fluid was on the ground. Someone had taken pliers to my brake line! The guy said, "Oh, it's pretty rusty." Yeah, right. I had no brake issues when I came here. Upon leaving, I have no brakes. I know cars buddy. That did just not happen. Your tech did this to get more business! They lie. They screw their customers. I will never set foot in another Discount Tire shop. They break things to get you back.

I had my car's tires rotated and drove approximately 12 miles home. On the way, I could hear something. When I got home, I found the lug nuts were loose on all wheels. The tire pressure should be 40 lbs, but their pressure was between 25 to 30 lbs.

My parents went to have tires replaced on their vehicle and was overcharged for their services. The previous year, I had the same thing done to my truck, but I had only one tire replaced, and they claimed that I agreed to have them add 4 certificates (whatever that means) to all tires. Why would I have that done when I could barely afford to have the one tire replaced.

Then they charged me for a lifetime spin balancing. Come on, really? Why would I have all of that done just to get one tire replaced? For one tire replacement, it cost me a total of 203.03 so I was overcharged with 76.99. The situation with my parents' jeep, discount tire ended up sending them a refund check for 400.00. If you need the proof we will be more than happy to provide that for you.

I took my car in for a tire rotation, a package that came with my tire purchase. I informed the attendant that I wanted the back tire to the front and vice versa. He insisted on making an "appraisal" and then he informed me the only way they could rotate them would be if I purchase two new tires. I told him I am unable to do so at this time due to finances. I told him to just rotate them and I'll make new purchase next month.

He told me that he couldn't do it. I told him I never heard of his technique of rotating tires and that I have a front wheel drive. He was unmoved and went on to say that the back tires should be the best. I realized economic times are bad for all of us, but trying to "make" me buy new tires based on false information is shameful. I will be looking for new tire company.

I went to Discount Tire In La Mesa CA to get the tires I had purchased there rotated. When I had gotten 2 new tires near the end of last year I was told that they had to be installed in the rear because they had more tread and they were safer in the rear. I've gone through this routine before with them, but previously when I returned, there was no issue with rotating the newer (less worn) tires to the front. Not this time! I was told that they did not want to rotate the rear tires to the front because it was unsafe, HUH? My front tires tend to wear a bit more on the inside, (alignments at $100 a pop from the shop they recommended didn't help) and rotating them has helped even out the wear, but insisting on leaving them in front would result in continued uneven wear and ultimately in my having to purchase new tires sooner. This is obviously exactly what they want! I was told that they would not rotate them. I replied that I would do it myself if they wouldn't.

They sent 2 other people to talk to me about this issue, and finally the manager came out and said they would comply with my request, but that the industry was going to be following a 2/32 in rule, and if the front tires had more wear between them and the rear tires nobody will rotate the tires! So obviously the tire industry has realized that they can sell more tires by not rotating them! I can do this myself, or have my mechanic do it. This isn't brain surgery here!

One thing that won't happen again is me purchasing tires from Discount Tire again. Even if I have to pay more (which I doubt) it'll be worth it to never give them my business again. As a side note, they never seem to have good quality tires in stock, and are always pushing low priced tires that end up blowing out at the drop of a hat. My reward for waiting for them to order quality tires is that now they refuse to let me get any life from them. Good bye, Discount Tires!

Bait and switch seems to be a running theme with discount. We were quoted by Curtis on five tires at a certain price. My husband thought it was a little low, so he asked twice if it was surely for five tires. He said it was. When we got in there that afternoon, Curtis had moved to the Draper store. They said that they would honor his price quote. We noticed the next day that they did not put on a new spare.

We have a Jeep, and with getting larger tires, you need the larger spare or you could potentially ruin your gears. Since that time, we have left several messages that go unreturned. When we finally got a hold of a manager, he quoted us $50.00 higher than what we paid for the tire in the first place, and there was no rebate on the tire. After buying 12 tires in the last year, I have noticed that they have no loyalty to their customers.

I went to buy two front tires. I went out of the car and said I wanted to buy two tires for the front of my car. They told me new tires would have to go on the back.

The tires were bad on front, not the back. Never heard of crap like that when I buy something. They told me that I own the car, not them, then I left.

I bought new tires for my 2001 Dodge Ram. The discount tire damaged my wheels and they admitted their fault and now, they will not return my calls for replacement.

I went in to have my tires checked as I am getting ready to pull our 5th wheel on a trip when I was told that my two-year-old Michelin were dry rotted and needed to be replaced. I also had road hazard but was told that did not cover dry rot.

I was not at all happy as I was told I would get a $41 credit per tire. I really feel that these tires should not have dry rotted in two years. I always have them rotated and balanced every 10,000 miles and they are wearing very even. I was going to put the MS2 Michelin on the truck, but I just don't feel comfortable with them at this time.

Last August 2010 I took my car to Discount Tire Center for a regular oil change. The next day driving home from work in the freeway going 65mph my car started to shake and slow I tried to go to exit but I barely made it to the emergency lane where my car stopped completely. The tow driver told me there's a trail of oil coming from my car. I told him I got an oil change yesterday and he told me they probably forgot to close your tank cause its leaking heavily and to tow my car to them. I towed my car to discount Tire Center and they said to leave my car with them and they'll fix it.

Long story they kept giving me back my car with problems. They would claim to fix my car and still had problems from engine light going on leaks started coming from steering fluids. One time the manager admitted when they changed the engine they knocked the coolant reservoir out.

So many leaks in my car. My mechanic told me they did not put back bolts and they were using used parts because nothing looks new. I spoke with the district manager complained at all the problems with my car. He would fire managers in the store and next manager did not know whats going on with my car. The new manager denied my rent a car service did not pay for it when my car was at their shop for repairs on leaks. They still hadn't paid for it. It took them five months to fix my car. I thought everything finally done. Then recently the car started leaking coolant leaks, power steering leaks. I took it to Discount Tire Center again and they told me it was the radiator that it wasnt part of what they did and they want to charge me 450$ for it.

I said Ill take it to my own mechanic to fix because they might mess this job up to and left. I took it to my mechanic and they said my radiator was fine it was the power steering hose and all these other parts that they did not fix correctly. I called corporate again and now they are accusing me of trying to get free work on my car for a lifetime and will not pay for the rent a car service that they made me pay for. I wouldn't let them touch my car anymore. I'm mad about them not taking responsibility for the damages and rent a car fees that they gave me.

Sexist and money hungry! My husband and I took my tire for my Audi into Discount Tire in West Valley City, UT because it had a screw in it and it had warped the tire. The tires on my car were 7 months old. I had this same store fix one of my tires a few months earlier and was "advised" that my rims have spacers and it is not safe but it was left at that. My car has passed state inspection and I have had no issues since I have owned it for almost a year. We were told the particular tire we had was national back ordered, we would need to buy 4 new tires for $899. We said no we would call around to see if someone had it in stock, magically they found one. I had to come back later when it was delivered and I came with myself and 3 small children.

I gave salesman Zach heads up on the spacers but said just rotate the tires and put them back on. He said spacers aren't good but ok. I am then told I need another new tire that is starting to wear due to alignment he claimed, and new lugs for $30 because mine are too short....funny. I drove in there on them just fine. They tried to then sell me a $19.99 warranty for my other tires saying it would cover everything at 0 cost to me. But when I inquired about this for my supposed worn tire, I was informed it only covers road hazard! I notice the room is full of men who are walking in and sold nothing extra. The other single lady in there, driving a BMW has been approached and sold more stuff too.

This is where it gets really bad, I am now being approached by the assistant manager Michael who told me now I need 4 new wheels & 4 new tires! My cost $1300! I told him no way, put my car back together I'm leaving. I was told he could not and would not put it back together because the spacers make it "unsafe." I am livid we are both raising our voices and I am now being held hostage and was refused over and over to put my car back the way it was. He finally told me if he has to sell me the wheels for 50$ he will but he is not letting me leave because they will be liable. I told him if they were concerned with that, he should have told me before he touched my car, so I had the option to leave as I even told them about the spacers before not after he had my car torn apart and was refusing to put it back together. My husband called and Michael accused him of not caring about his families safety and he couldn't believe he would put us at risk. I am in tears at this point and I have other customers in the store coming up to ask if I'm ok and telling me they can't believe they are trying to pull this on me.

I was given 4 new rims and 4 new tires for $200, but the rims were cheap flat black rims and mine were Zora chrome $1200 rims which they kept along with my other almost new tires. My car has been devalued! It looks like crap. At one point, I was taken out into the shop area to look at them and my kids followed, not one employee told my children they shouldn't be in the shop, it was me who told them it was unsafe which proves the "safety" they were throwing around was not the issue. The whole process took over 4 hours! I was held hostage there with 3 small children for over 4 hours! I was given no other option for anything even remotely comparable to what I had on my car and I came in only to buy a tire. I have just drafted a letter to corporate because I was belittled and taken advantage of and my car was devalued. I have before and after pictures of it. I signed nothing but the credit card machine and I have a copy of the same store having already changed the tire before with only and advisement about the wheels. This was not about safety, it was sexist pure and simple and I was bullied. I wish I had called the police! I will never ever go to Discount Tire again!

I spoke w/ the Customer Service rep Daniel (aka Danny) and told him my preference was to purchase Michelin. When he quoted me a purchase price of $226/tire I inquired about a comparable Bridgestone tire. He then told me Bridgestone did not make my tire size so then he suggested Continental at a rate of $177/tire which I agreed to and asked for him to have the tires available for installation. He then told me that he had to order them and would see if he could get them in on Saturday, if not on Sunday.

He called me at 3:30 p.m. on Saturday to let me know the tires had arrived; I informed him that I would be in first thing on Sunday to have the tires installed.

Upon arriving on Sunday I gave Jose the work order information provided by Daniel; he pulled the paperwork and quoted me that the install would take about one hour. While waiting for the install, the technician was given the wrong tires initially to mount, balance and install. In addition he never checked the back tires to see which of my original four tires should remain on the vehicle till the other two tires arrived. The new tires were installed on the front end of my car and when I went into the office to pay my bill the price of the tires has increased to $199/tire from the original agreed $177/tire price quote. On Sunday Daniel was not in the office but Jose was. When I pointed out the error in the pricing I was told that he was "processing the paperwork as it was left by Daniel" and that I would have to call the store on Monday to speak w/ Daniel about the error.

I called on Monday and spoke with Daniel who tried to be rid the error by offering a "free" alignment; what do I need an alignment for when I still have to purchase two more tires for the vehicle. When I told him that was unacceptable and that I wanted the difference refunded, he tried to tell me that I did not understand the pricing I was given.

I am a well educated female with multiple degrees from some of the top colleges in this country, I think I know how to write and comprehend! I then threatened him with a stop pay on the transaction from my bank and a complaint to your offices; he then started to talk refund. To begin with Michelin was my first choice, but when I was told the Continental was $40 less I decided to purchase them.

Instead of them issuing the differential they refunded the entire amount to my credit card, then tried to recharge my card prior to the refund posting. However the charge would not go through because my bank flagged my account for fraud due to the multiple transactions from Discount Tires. As of Friday my credit card received the refund;,then I received a call that I needed to come into the store to sign paperwork as they voided my original documentation and reissued since they reversed the entire charge instead of simply issuing a credit back for the difference.

Needless to say this has been nothing but a total pain in the you know where; I have owned 5+ cars and have never experienced such garbage in purchasing tires. I refuse to go back to the Pasadena location to complete the transaction as they have nothing but *** working there. I'm not sure if you can help with this but I am requesting from their Customer Service Department to complete this transaction. I need my warranty documents along with the new receipt reflective of the price I agreed to pay. Is there any assistance you can give in moving the process forward so I can finalize this transaction and move on with my life and purchase the remaining tires from anywhere but Discount Tires.

On February 17, 2011, I went to Discount Tires to have my tires rotated. The mileage on my car was 77,140. I always try to keep my tires properly rotated. I had purchased the Michelin Tires in June of 2009. My Lexus had 39,000 miles at the time of the purchase. To my horror on February 17th, the service manager said my tires were worn too badly to rotate, and that they needed to be replaced due to severe safety risks for me. I was leaving for a trip the next morning and I became concerned about driving 500 miles on worn tires. I was astounded that my tires were worn out after only 38,140 miles.

I am a 59 year old loyal Michelin customer; I bought tires for my last three vehicles religiously. Never have I had to replace my Michelin tires within twenty months. I had been told that Michelin tires should last 70,000-80,000 miles. These lasted 38,000 miles. The new tires I purchased on 2/17/11 cost $950.74. I am not pleased with the life span of the product, nor the debt I incurred. I could have purchased the cheapest tires in town and have gotten 38,000 miles out of them. I do not feel the product I purchased in June 2009 lived up to the Michelin name and that I am due for some sort of compensation for this problem. I look forward to hearing from you as soon as possible.

I bought tires at Discount Tire. First, they overcharged me for services they would not do. Then, they stated on the phone that if they tore the bead, I would get a new tire. So, they tore the bead and did not replace my property. Their perception was that my tire was too old and worn out and it was my tough luck that the tech rushed and ruined my tire. Discount tire is owned by one man. I can't hold him responsible for bad management! Thanks but no thanks Discount Tire company.

I've been a loyal customer to Discount Tire for many years. In September 2010, my brother took my SUV, since he'd been driving it, for two new tires. The front tires were more worn, so they were the ones that were replaced, with the idea that the other two would be replaced shortly. About three weeks after the two new tires were replaced, my brother had an over steering accident, coming off a ramp (not going very fast at all, relatively speaking) and wound up fishtailing in the rain, and smashing the rear passenger corner on the freeway barrier.

It was perplexing, because he is a cautious driver, and we thought that, with two new tires, the vehicle should be safer than it was previously. A few days after the accident, the rear tires were replaced too, and life resumed as usual. Then, I had a discussion regarding tires with a friend, because I drove on a nail with my Kia, and was taking it to Discount Tire, and somehow the discussion veered to the SUV, and my friend clued me in that when installing new tires, the newer ones always go on the rear. Which is not what Discount Tires did.

So, when I went to Discount Tire for my tire repair, due to the nail, I told them what had happened, and I had them look up my account on the SUV, to verify what they had done. Sure enough, their records confirmed that they didn't do it the right way, but rather than validate me on my concern, Michael ** told me that it was all hearsay, since the person who brought the SUV in wasn't there, and it could have been his fault that the new ones went on the front, maybe he wanted a front end alignment, and wanted the new tires on the front for that reason, or maybe he didn't want to take the time to deal with it (maybe, maybe, maybe). I said, since it seems relevant, why don't I call him up right now, and find out what happened, which I did. My brother said front-versus-back-installation never came up. The front tires were the ones chosen to be replaced, because they were the most worn (but policy is to rotate the new ones to the back, and put the older ones in front, if only two are being replaced).

When I told Michael ** that Discount Tire didn't make a recommendation to that effect to my brother, his next excuse was that the new "policy" just came into effect a month or two ago, and it wasn't law, it's discretionary, blah blah blah, and it happened so long ago, that nothing could be verified, and that they weren't responsible for the accident. I pointed out that they were responsible for at least recommending the proper configuration for the tires to be installed. Rather than allow me to speak to somebody in charge, Michael ** told me the only avenue I had, was to talk to their insurance company. I hadn't even "asked" for anything. My initial intent was to be helpful, but after the frustration, lack of accountability, and runaround dealing with Michael **, I left feeling that he had escalated the situation by his attitude.

I investigated online and realized that it's nothing new, it's nothing new to Discount Tire, and it is standard operating procedure everywhere. In fact, if somebody is foolish enough not to want the newer tires on the rear axle, any sane tech would have them sign a disclaimer, if he's even willing or allowed to accommodate their wishes that way (which for safety's sake, it shouldn't be done). I knew nothing about this until yesterday, when my friend illuminated things for me. Now, after my visit with Discount Tire, I have come full circle to realizing that they definitely, absolutely are culpable for what happened due to their negligence, perhaps in their desire to save five minutes worth of time it takes to move the rear tires up front, before installing the new tires, and putting them on the rear. I am sorely disappointed in their lack of good sense at installation time, and their lack of accountability when I called them on it.

What seems to be lost on them, is the fact that the main reason people replace tires is for safety reasons. So why on earth would they ignore safety when installing them? A very good question, if I do say so myself! Shame on you, Discount Tire! The over steering/fishtailing accident happened, due to the new tires being installed on front axle, instead of the rear axle.

On Tuesday, December 28th, I went to have a slow leak patched in a tire. I was told that the two front tires were in the red and that I should really consider changing them soon. Being that I bought the car used about 2.5 years ago and haven't ever had them changed, I thought that was a good idea. I was also leaving first thing on Wednesday morning to drive nine hours through winter weather (snow/ice) to Colorado.

Three hours into the trip, the weather was so bad that I turned around to come home and half way home on the freeway, my steering wheel started shaking so bad I thought the front wheels were going to fall off! And I was driving on icy roads. I have not ever had this problem until Discount Tire "fixed" my tires. When I bought the new tires, they put them on the back and rotated the old tires to the front. When I just stopped back in to Discount Tire, they told me that, "Oh, the shaking is happening because we didn't balance your front tires. "What? I just spent $400 and four hours yesterday getting new tires on my car and you didn't balance them?"

Apparently this is not standard practice for Discount Tire. I was told that they never do this, only if the customer asks will they do their jobs. What if this would have caused me to slide off the road? Hit someone else? Lose control? They also asked me if I could wait an hour in line for them to fix the problem and that it would only take a couple of minutes to fix. In order to save a couple of minutes, it appears to be standard practice that Discount Tire does not balance tires properly for the safety of their customers. Bad business practices Discount Tire. Really unbelievable.

My daughter went to your store 12/17/10 to have her tires rotated and balanced and was told she needed to purchase 2 new tires to put on the back because the tread was worn out. Impossible! I just purchased the car with 4 new tires in March 2010. Why didn't he request she buy 4 new tires? Because he took advantage of her.

He saw, she was a young girl who probably didn't know anything about tires, which she didn't. My blood was boiling. From now on, I will no longer do business with your company. Are you hard up for money where you lie to the customer?

My daughter said he told her he couldn't put the tires on the front because the back tires would wear out faster. You better do something about this or the next time I hear your company doing this ** again, I will have your business all over the news and will contact the BBB.

Discount Tire is attempting to scare customers into buying four new wheels when slow leaks develop on one tire. My husband is a retired mechanic and he took our car in for a slow leak. He was told that because the aluminum wheel on that tire had corrosion, it could not be polished up and would always leak. The solution was to buy four new after-market wheels at $600+. My husband said that our other car is 15 years old, also with aluminum wheels, and there is no problem with those wheels. He refused to replace all wheels.

The employee then tried to coerce him to buy one wheel, originally over $400. When my husband refused, he looked further and located one in the $300 range. After it was installed, we had second thoughts, and our sons, an automotive engineer and a service station manager, urged him to polish the wheel (which my husband did) and take the car back to have the original wheel put back on and refund our money.

I looked at the warranty for the purchased aluminum wheel and noticed that there is just a one-year warranty on the finish. When I pointed that out, the salesperson said, "Well, you have an older car!" How on earth does the age of the vehicle impact the performance of the car? We drive older cars because my husband takes great care of them! We're waiting for the refund to come through. Interestingly, while we were in the store on those two occasions, we heard salespeople telling at least three other customers that their wheels had the same problem, and purchasing four new wheels would be the only solution.

On or about Friday, October 29th, 2010, I took my 2001 BMW 750iL v12 to mount two (2) tires on the rear and swap out the two (2) front rims with tires already mounted on them. Discount Tire techs, while putting on the right front rims/tire, broke off the lug in my hub and strip out another lug the brake rotor on the same right front side. Then they strip out the lug in the brake rotor on the left front side. Also while mounting the tire on the right rear rim, the tech scratched the side of the rim. I saw it while they were trying to remove the old tire, the rim was rubbing against metal to metal. I told the tech to be careful, he claimed it was difficult to remove and I could take it somewhere else.

The reason I am contacting you is in regards to the four Goodrich tires I purchased from Mallory **. At the time of purchase, they were having a promotion and I was to receive a fifty dollar pre-paid credit card in the mail. I never received the card in the mail. And after going back to the tire company, they told me I would have to contact customer service for Goodrich. I still have my invoice from the purchase. Actually, the date of the invoice was 04/09/09, so it has been quite some time. I was hoping that you would honor your promotion. Thank you. I would appreciate if someone would contact me soon. As far as the tires, I've driven from New York to El Paso, Texas and back and they still look new. I do stand firmly behind your product. Thank you.

I went to replace 1 tire, which is under warranty for my Honda Civic. The existing tire tread (which is warranted for 65k) worn out with 25k miles (I paid $69 for that tire). The rep told me that I will get $25 and after haggling with him, he raised that to $35. The next day I went with my calculation which shows $42, then he raised to that level. I was wondering why I should haggle to get my entitlement. When they installed the new tire, they placed that in the front, which is against manufacturer recommendation! When I asked about it, he said, I have not told him to install in the rear. I'm wondering if they are trained or certified!

I had new tire put on my SUV about 3 weeks ago. It turns outt hat the lugs were not tighten. I am very upset about this matter. I drive everyday to take my kids to school. I was told by the other mechanic that check out the noise coming fro the left back rear tires. I was not sure what the noise was coming from my car but I know it was getting worst. In all my yers of having a car this would be the worst experience of going to a tire/repair store and finding out that my tires was not tighten properly. I feel something should be done so this should never happen again.

Yesterday, 9-12-2010, I lodged a complaint here regarding Discount Tire here in Temple, Texas. This morning, 9-13-2010, I received a phone call from Discount Tire Manager, Louis *** stating that he had accessed the site and saw my complaint. He assured me that he was taking steps to correct this matter and for me to show up and he would reimburse me for not only my out of pocket expenses in having my problem fixed but that, also, I would be credited for the cost of the two new tires I purchased.

On 9-4-2010, I purchased two back tires and brand new lug nuts for all four of my wheels. On 9-10-2010, while driving, I noticed a noise and shacking that seemed to be coming from the front end. I went to my mechanic, and after a full inspection, he stated that the lug nuts on the right front tire were so loose that he could turn them with his hand. He subsequently fixed the problem. Had I have been on the highway at full speed rather than in town, there is no telling what would have happened. It is inexcusable that Discount Tires would not have properly tightened all the new lug nuts to proper specs.

It cost me $70.00 to have my car looked at (of which I have a receipt describing what was found and fixed).

Well, had similar experience with Discount in that had abnormal tire wear and pulled to right, except Discount went above in trying to help and even replace tire as well as did a lot of problem solving and found that it was not the tire but the alignment that was just done the previous day at O'rielly Chevrolet so I took back vehicle to O'rielly and problem was corrected by doing a second alignment.

Purchased 4 new tires at the end of March 2010 with lifetime balancing. Brought car back the following day as car was shimmying on freeway. Rebalanced tires. Apparently they did not take ALL old weights off rims before balancing new tires. Still was not right after approximately 2 months. In total, tried to get car fixed at 3 locations and 7 different times. Still have same shimmy problem.

Discount Tire centers refused to take tires back as I'd requested since I have no confidence that they will ever make things right. District manager got involved in matter and went through the same steps in balancing tires with same results. Still have tires on the car and are wearing funny. Very disappointed and angry that this outfit is so inept in the doing what they are supposed to be professionals at. At present no one has had the courtesy to call me back. Have useless tires that I paid $700. Great job Discount Tire Centers! You've lost me as a customer and others through my referrals by not backing up your products and services.

Alternator was replaced on my 2004 Honda Civic at Discount Tire Center on 050710. Then on 051910 as I was driving home from work battery light went on, car was losing power. I pulled over on the side of the road in 210 frw, irwindale, ca. I was able to restart my car, then engine light came on. I drove to a local Discount Tire Center in Azusa, at which they examined my car and saw that a bolt that mounts the alternator to bracket was missing, resulting in alternator wire and belt to tear. At this point my husband arrived and asked for our car to be towed to Discount Tires in Rancho Cucamonga for repairs as the location at Azusa did not have the bolt and would have to have it ordered by next day;Next day May 20 my husband after work went to Discount Tire in RC and found they placed a bolt in bracket and repaired belt & wire. From there the mechanic on duty was unable to get the car to run properly as he claimed the ingnigtion computer was not accepting the code for the key. Left car over night again as they suggested a lock smith look at the car.

Next day lock smith unable to repair so the car was towed to Dealer, Penske Honda in Ontario. There a m;an named Andy Grahm and Tyler (last name unknown) looked at the car and claimed the problem was with the computer in engine. I asked how this could have happend and was told could be someone attempted to jump start the car with incorrectly connecting cable. I nor my husband have never jump started my car. from there I was given vague answers as to why the computer system had faulted. The dealer was not there when Discount Tires worked on my car so could not give a reason as to what was done to create the computer to faulty.

I feel if the alternator was installed correctly to begin with none of this would have happened and feel unsatisfied with out a clear answer as to what happened to create the computer to fail wo work. Discount Tires refuse to accept responsibility for this and I and my husband were left to pay the cost of the installation of a computer for $796.00. I feel this is unfair and would like to have an answer on how a car that had the computer working can all of a sudden out of the blue fail during and after the time Discount Tire worked on alternator. Please let me know what I can do to see if restitution of the money amount of $796.00 is merited. Thank You!

Discount Tire Centers is not a part of Discount Tire Company. In California, DTC goes by the name America's Tire. Clearly, some of you are confused; and if your dumb enough to fall for the blatant, cheap imitation, you get what you paid for. DTC has always been fair and honest to me and my husband.

I took my truck into Discount Tire Centers to have a 6 month rotation and balance for my tires I bought. After the work was complete and when I was driving out of the driveway, all the weights on the tires flew off the truck. I turned around and took it back. They took a look and rebalanced the tires and said if it happened again to come back and they would put sticky weights on for me. So, on the way home, the weights started flying off again.

I called them and told them I was going to bring in my truck the next day. When I got there, Joe was very rude with me and started to tell me that "My truck didn't need to have weights on the tires anyway because they were not 32in tires"; in fact, they were 31in. His mechanic was there in the office and he confirmed with Joe that my tires would "Run better without them anyway" and that I should "Test out first before I bring the truck back." I told them that I paid for the rotate and balance insurance on my tires and wanted the work done. Joe then grabbed the keys out of my hands and threw the paper work at me to sign. I went out side and waited for the work to be done.

One hour later, Joe walked out of the office and told me to sign the papers to confirm the work was done. He didn't even invite me back into the office to take care of the paper work. On the way home, I noticed a loud grinding sound coming from the front left tire. When I got home, I jacked up the truck and looked at the tire. The sticky weights were rubbing on the brake knuckle. I had to grind down the metal to avoid the physical contact of the weights. After the abuse I sustained and the embarrassment I endured with these people, I have decided never to go back and do business with them again; I will go to the Goodguys here in Fresno instead.

Buyer beware! Physical damage to brake caliper and steering knuckle.

Am a customer of discount tire, I recently made my purchase of 4 new tires for my Infiniti G35 from Hampton, GA 30228 on April 9, 2010. Unfortunately, one of the employees there scratched my rim. I talked to the manager there, he was very nonchalant and he asked me what would I like for him to do, I told him I would like my rim to be replaced.

He said he will go half way with me, I said, "No, I will not spend anymore money with you guys when I just spend nearly $900. He said he will give me $50.00. I told him cost of one rim is $900 each and you are giving me $50.00. Then he told me he will replace my rim. I got his card and left thinking he will take care of me.

In the mean time, I decided to call another discount tire (Stockbridge location) and I talk to the assistant manager there and explained the situation to him. I called him to get the area managers number, he told me he is going to contact Hugo (the guy from the other location I was dealing with). I also told that assistant manager that I am not trying to get Hugo in trouble, I am giving him a chance to take care of me. He said he will talk to him and try to get this issue fixed.

Today, is April 15, 2010. I called Hugo and he told me he will get the rim fixed for me but not replace it. I then told him, "What we agreed on April 9, 2010 was that you will replace my rim". He stated to me, "You want me to buy a $900 rim for you", I said to him "that is the cost of the rim and that is what you told me".

He said your not working with me and your mean, angry with me. (I have been very patient with him all along and nice as well). He told me he will give my wheel to Atlanta wheel company and they will repair my rim, I am really not happy with that because he wanted me to use my spare tire for 2 days while he gets my rim fixed.

My parents live in Henry county and I live in Atlanta, it is very inconvenient to me to go back and forth with this issue with Mr. Hugo. I have been very patient with this gentleman now my patient level is no more, he has been very discourteous to me as a customer. He stated to me he will replace my rim, I do not understand why he isn't doing so, now. I am not satisfied with Discount Tire as all till this point, please resolve my issue as soon as possible.

March 29, 2010, I took my car to Discount Tire because my tire with 5000 miles on it was leaking. They told me a nail went in sideways and ruined my tire. They told me I would have to get a new tire. I heard them tell someone just a few minuets earlier the same thing, so I decided to go back where my car was and noticed it hadn't even been taken off the rim yet. I asked the worker how could he tell that the nail had gone in crooked against the wall. So he took the tire off the rim and nothing more was said to me.

I went back to the office and asked what was going on with my car. The manager came back and said the tire was repaired. I explained the situation to him and he said I must have misunderstood. My wife heard the conversation and we both new what they were trying to pull. They made it quite clear that my tire was ruined and I needed a new tire. That is the last time I will ever go to Discount Tire because they are very shady. Very disheartening.

I brought my Audi A3 to the National City Discount Tires store (CAS 06) on March 12, 2010, for a 4 tire replacement. When I returned to pick up my car at 12:52pm with the newly installed tires, I recognized aggressive scratches on both sides of the console of the gear shifter. The aggressive and deep scratch on the driver side is approximately 1 inch in length. The scratches on the passenger side are sporadic and smaller.

I immediately approached the sales consultant, instead of leaving the store and reported the scratches observed. He followed me to my car and witnessed my complaint. I told him that those scratches were not present 45 minutes before I dropped off the car and that I know that the scratches were very new. As the only driver of the car, I am very aware of any exterior damage such as paint chips and very aware of interior damages such as the scratches we observed near the gear shift. Since I have to look at the gear shifter multiple times in a day, I know that it occurred from the time I left my car at the store to when I returned to pick it up.

The sales representative could not provide me a reasonable answer and after he discussed with his technician, he could only tell me that the technician only installed the tires and that he did not know where the scratches came from. I asked the sales consultant what Discount Tires could do for me as an unsatisfied customer. He told me to check with an Audi dealer to see what could be done to fix the scratches and to call Discount Tires back to see how they may reimburse me for the scratches.

Discount Tires caused me emotional distress. I was very upset to see scratches made by a retail establishment of national recognition. I have worked hard to purchase my car and its very upsetting to see interior destruction after asking Discount Tires to perform the necessary tire installation. There are deep scratches on the console of the gear shifter. The scratches do not appear accidental, as it is about 1-inch in length on the driver side.

The Kia dealership's service department agrees with the owner's manual (with the correct tires installed) even if this were driven on a Flat freeway, it would not cause any damage to the drive line. I was clear with Kurt that this was a 4x4 vehicle and to add insult to injury, they have put tires on this car recently and all the information about our car in their system. As a result, our vehicle is sitting at the Kia dealership with over $12,000 damage and we are still making the monthly payments on it. We have 2 car loans out; we simply can't qualify for another vehicle loan.

I am using discount tires for a long time now. But, recently I have a terrible issue with them. I had bought warranty for my Acura MDX tires. As long as I was balancing with the dealer it was good. Even though, I took it regularly to the DT, it worn out unevenly and they told me to change the tires.

Same time, I changed to wheel and tire package to my Accord. Within 100 miles, the vibration was unbearable. I explained similar problem with my both cars. They said they need to fix some rings as it is after market wheels. I had spent $1100 for Accord wheels. They did not charge for the component. But, with problem in 2 cars, I am planning to go for someone else. I always have issues with my 2 new cars with vibration after I started going to DT.

Maybe they have problem with one center with craftmanship. I thought I would change the center and see the difference. When I was there to balance and explain the problem of vibration, I saw another customer complaining about vibration and they were telling him about uneven worn out also. That explained to me they don't do good job and was justifying their no defect in craftmanship. I would not recommend Discount Tire with problem in both of my car at all.

I went into the store I had purchased a used vehicle that the tires were not in good shape. I went to see how much the tires cost for my rims and they advised it would be 139 per tire 556 total, not including tax. I am a student and did not have the full amount to purchase tires so I was offered a credit card and it said 90 days same as cash. I took all the four tires and then started to make payments totaling more than 600 dollars. Then I got behind 2 months and now I owe 900 dollars for tires that don't even have a warranty and I get charged. 7% a day plus every time I am late it is 39.99 plus and annual fee of 29.98%.

I called the credit card customer service and asked if I could pay one lump sum since I have paid 600 already. If I could pay half and settle the account. the customer service rep said no, and that I would have to pay the full amount and that was not their concern because I should have read all the terms and been sure I could pay it on time (somebody that probably does not have a life or anything going on). I don't feel I need to pay that price for the tires. I feel I need to pay, I guess my fees and the cost of the tires. I have made non minimum payments, meaning I would pay 150 or more a month to get the tires paid off and now I can't. I am drowning in this bill that never goes down and I just wish I could return the tires get my old ones and go buy tires somewhere cash . I have lost a lot of money and I have been paying these tires since June of 2009!

WHen I went back it took some convincing for them to understand they owed me $80. The forty they charged me PLUS the forty rebate. Hmm - wonder how many other consumers didn't notice the charge rather than the "rebate" - check your receipts. You could be out $80.

I came in Discount Tire on 9/19/09 paid to get the two front tires balance, but afterward I found out the steering wheel shaken worst than before. Due to the commitment for that afternoon, I couldn't returned to get it re-balance on the same day. So I stop by the next weekend on 9/26/09 paid the second time to get the computer ride matching balance (cost more). I went in to the store at around 3pm and the store completely forgot about my order and I didn't get it done until 5pm.

Discount tire response was, sorry... you order felt off the crack.

No more Discount tire for me.

I have used Discount Tire several times, I even have a credit card from them. However this was the last visit I will make to this retailer. I went to the Dallas Inwood store to have a set of wheels mounted and balanced. These new wheels and tires I bought elsewhere and my original wheels & tires I wanted removed to take home. They stated my new tires would be too large and would not fit. I have done ample research to know this is untrue; they might rub with full load in the trunk but that's it.

The tires were two sizes (105/45/17 and 115/50/17). I explained to them I want the smaller ones up front and larger ones in the back and everything would work fine. They insisted on a test fit. I agreed, after we started to argue about fitment. At no time did they mention any cost of this "TEST". Once they were mounted, one tech took me over to show me the driver front and back, they fit as I suspected- close, but ok. I went back in and waited another 45 min till they finished. Bill total: $128.00 for what? The man started to break down all the charges. $2.50 per wheel for dismount of original equipment, 6.00 per wheel for mount of new wheel. That's fine, but both of these charges were doubled for the TEST. So my bill shows one dismount = $10.00. One mount = $10.00 (although the original wheels were never remounted.) New wheels, mount of 4 = $24.00, dismount = $24.00.

Then to the balance fees. $15.00 per wheel, total of 60.00. I have since called the next closest store in Dallas, and verified cost for balance, the reply - usually 12.50 a wheel after I told him what size and type wheel I had. This is the price I was told originally before I walked into the Inwood store. I continued to ask the other Dallas store, could it be $15.00 a wheel? He replied no at first, until I brought up my issue, then he changed his tune, and said I would have to see the wheel. These are the same wheels everyone has. Chrome lip, painted wheel. Now, to top it off, they put one of the 115 tires on the front passenger and I had to go back a 2nd time that day to correct this mistake, which could have cost me a tire or even worse. (The tire rubbed 4 times in 4 miles before I figured out what happened.) Spotty workmanship, unnecessary charges, and upping prices once in the store led me to feel this company is a snake. I was appreciative they didn't charge me any tax on the bill, but I did object to the unnecessary charges.

They guy was not budging on price and wanted to argue in front of everyone. I stood there staring at him. No customer service, just rudeness and short responses to hurry me along. Since the tires were on my car and services rendered, I felt I had no choice but to bite the bullet. The more I think about this, the more it frustrates me. Why do companies have to take advantage of consumers? Be ware of Discount Tire, they are snakes! You have been warned!

The Discount Tire gave me several differnt prices, they did not honor the AAA discount and the main / huge issue is when I asked for the DOT numbers so I could register the tires with Michelin in case of recall, they said hey are on the sidewalls. They also could not prove to me that the tires they placed on my vehicle were new and not take offs. There was no way for me to tell if the tires I paid for as new, were in fact new at all. No chalk line, no little rubber feelers that wear off, nothing to claim they are new.

When I asked for the stickers that came on the tires, they could only provide me with two stickers, not four for the set. They also said they do not have to keep track of the DOT numbers, well then how do they notify you if there is a recall? I paid for new tires, lost my center housing cover on the way home and didn't not receive my AAA discount as noted on their doorway. There is also no way to be sure the tires were brand new and no way to register them in case of recall.

I have purchased seven different tires at this store for my 2002 Dodge Intrepid. First, I replaced the front two tires with Rocky Mountain P225 60 R 16s, but I was displeased with how noisy they were, and also because I was now getting a "wowing" fron the front-right. So, Discount Tires switched the right tire to the left, and the left to the right, and the wowing also went to the left. Discount Tires workers refused to believe it was the tires, so I went to DeRe tire of Oak Forest, and they inspected my front end, and they switched the tire back to the left, and, low and behold, the wowing went back to the other side. DeRe also inspected my front wheel bearings, tie rod ends and performed a front-end alignment, which was only off by one degree on the right, however, the wowing tire continued. DeRe said it was the tires and not the car, so I returned to Discount Tire, and I paid 115 additional dollars to upgrade to Eagle LS tires, of the same size, and again, I had a wowing in the front-right. So, Discount Tires switched the tires from right to left and left to right, and again, thw wowing followed the tire.

So, they ordered another tire, but the wowing continued. Still, however, the wowing shifts from left to right with switching the tires from left to right, so it is still obviously defective tires and not my car. So, now, after four different Goodyear Eagle Ls tires, I still have a wowing sound from the front-right, as well as a chatter when I apply the brakes at a high speed, that did not exist until I began purchasing tires from Discount Tire. Still, however, again yesterday, the wowing was on the right, but Discount Tires switched the tires again, and the wowing immediately went to the left, so they replaced the front-left with another new Goodyear LS tire, just this morning, however, the wowing is still coming from the right, however slightly less.

I am convinced that Discount Tires has been selling me defective tires, either from Gooodyear, or they are giving me tires they have had in their shop for long periods, that they have stored stacked, which can and does distort the sidewalls, which is a typical sign of sidewall shifting when "wowin" occurs. I am at the end of my rope with both Discount Tires and Goodyear, but now the Discount Tire manager is no longer going to try to correct this problem, as he believes it is my car. But, how can that explain the loud tire sound switching from left to rith, with switching the same tires from left to right? At present, the front-right is quiet, but this same tire was also quiet on the front-left before being switched to the right, yesterday. So, the wowing is following the tires, and not remaining on one side of my car.

So, it is definitely the tires, only now Discount Tire is unwilling to rectify a problem did not exist until I bought tires from them. Is this acceptable for a consumer, who is disabled and unable to work? I have heard from other people that they have had this same problem from tires they've bought at Discount Tire, so I do not know if this is a manufacturer or a dealer problem, however, I am the one left with this wowing noise in my car, that did not exist until attempting to get two decent, quiet tires put on the front of my car. This noise and chatter did not exist until AFTER having tires put on my car from Discount Tire, and now nobody wants to rectify a problem that started with them.

I took my car into be service because of noises I heard in rearend of my car and as a result the mechanic supposedly fixing the car,it came back to me in worst condition then it was.

Now my car make more noises then it did sound like old truck. And they want me to pay more to fix what they broke.

While replacing tires I was told the last person that worked on my car stripped all the lug nuts and studs. I was charged to replaced all 20 lugnuts and studs. I waited 3 hrs for this to get done.

I was charged an extra $235.00 to replace the lugnuts and studs. I took the old ones back to the machanic that has been working on my car for 3 years. They told me I got taken. There is no way all 20 lugnuts could have been stripped. They told me this a way shops make extra money by taking advantage of women.

Three weeks ago I had the tires on my Hummer rotated and balanced by a company called Discount Tire Centers. After leaving their shop approximatly 200 yards the rear left wheel came off the car while going 25 mph. I expected their insurance company to resolve the matter,however 3 weeks later my vehicle is still in the shop and I am now being told by the Hummer dealer that their insurance company does not want to cover all the damage.

At this point Hummer is estimating the needed repairs at $1850.00 yet the insurance company is willing to only pay $600.00. I belive their insurance company is acting in bad faith and that Discount tires is grossly negligent for putting my wife and I at severe risk.

I took my truck to Discount Tire Center for an alignment of my front tires. After the vehicle was put on the lift and visually inspected. The the alignment technician called me into the shop to point out a sever leak in my front passenger side brake caliper, dripping on to the tire creating a four inch wide swath, which appeared to be coming from break a line caliper union other wise known on this break system as banjo fitting. He then proceeded to tell me that this was a very dangers problem and that he could find out how much it would be to fix it. I informed him that I do all my own work on my vehicles and I do not want to hear any more about this problem.

He then did the alignment and took the vehicle on a test drive to check the aliment. upon his return he stated that the the aliment was good but the break petal felt a soft and funny and I really should have it taken care of. I thanked him payed and left. When I got to my vehicle I took a second look at the leak and did some very simple test on the breaking system to check for a break leak. All of them came up negative. I cleaned the oil off the caliper and took it for a drive. I used the breaks very aggressively to worm up the the break system in attempt to reproduce this leak. Which I failed to do.

To preface all of this, I drove my vehicle down from Lake Arrowhead to Discount Tire Center, down a windy steep mountain road losing approximately 4,800 feet of elevation in 14 miles. During this drive my breaks felt perfectly normal. I would say I'm very in tune with my vehicle. I do all the maintenance to my vehicle my self. I find it VERY unlikely that a problem like this could exist and I would be unaware of it.

If I did not have a mechanical knowledge of my vehicle, I would have been ripped off for a break job that I did not need and the Evidence of which was completely fabricated. If this had happened to my father, mother or girl friend, they would have had it fixed right then and there. I feel violated and that this shop is dishonest or they have a employee who is trying to drum up work.

I went to Discount Tire Center to get my tires replaced on my Mercedes Benz S430. While it was being worked on, I noticed that there was a scratch on my rims. I pointed it out to the manager, Jonathan Hage. His reaction was that he started to yell at me. I was calm and did not want to make a big deal out of the scratch. He then told the guy working on my car to put my old tires back on and have me leave the shop. All I wanted was to get my new tires and leave, but he would not let me do so. I previously dealt with an employee named Bill. I wanted to speak to him because he treated me with respect. While I was trying to have a conversation with him, the manager kept yelling at me to get out. I told him that I was having a conversation with Bill, not him. He ignored my request to butt out and continued to badger me with his words. My feeling was that he was disrespecting me because I was Asian. I had no choice, but to leave the shop with my old, worn out tires. The attitude Jonathan Hage gave me felt like it was because of my race. If I had been a Caucasian customer, I am sure that I would not have received the same kind of service.

I'm writing to complain about the terrible service I received yesterday when I went into your Discount Tire, located Houston, TX 77083.

I telephoned prior to my arrival to confirm the store hours and when I did I was greeted very nicely and told it was about a 30 minute wait. No Problem. I arrived at the store at 5:15 (understanding clearly the store closed at 6:00pm). When I arrived, I waited close to 10 minutes before I was even acknowledged, ok. When I was finally acknowledged I was told he would be right with me. Apparently there was someone waiting before me. The lady in question was seated. Sensing it would be a few more minutes before I received help, I took a seat. 10 minutes turned to 15 to 20 all the way until in had been 30 minutes I patiently waited; no one had taken my information or keys yet. I believe his name is Josh. I was furious at this point. I had been patient enough to understand and take notice that he was the only Discount Tire employee assisting customers inside, everyone else was in the garage tending to vehicles.

Ok finally I see that Josh? is helping another customer that had only waited 5 10 minutes I became very angry. I told him I had already been waiting patiently, to which he said I saw you were seated and figured you had already been assisted?. No apology or anything. I give him my information and my keys and start to walk out the door and he states Dont go far, we close at 6:00pm?. Mind you it is 10 minutes to 6:00pm I arrived at Discount Tire at 5:15pm

I stay at Discount Tire all the way until 7:00pm before my car is finally ready from a balance and rotate. I drive off to head to my next destination, because a balance and rotate was not the only thing on my agenda for the day. I was preparing my car for a road trip. I get maybe 5 minutes away and finally hit speeds in excess of 50 mph and my steering wheel is shaking tremendously. Immediately I turn the car around and head back to Discount Tire. I arrive and tell Josh my steering wheel is shaking. The shaking was due to my tires not being properly balanced, which was what I went in for in the first place.

Again no apology or anything. I finally leave from there at 7:30pm.

I have never even received such bad service in my life. I have never felt so compelled to write a letter of complaint more than I do now. I tried to empathize with the individuals hard at work and understand it was close to quitting time but I couldnt even get an apology.

Overview: Approximately three years ago, I purchased Toyo tires, luckily keeping the receipt and brochure for the tires.

FIRST DECEPTION: With the tires in terrible shape, I called the same store and asked what my warranty was. They told me I had NO warranty. I later found the brochure with my notes on it and found it clearly marked I had a 60,000 mile warranty. When presented with this brochure, they said they would honor it. No where on my original receipt was this warranty documented.

INCREASED PRICES: The warranty honored took a discount on tires that had an inflated price. Tires don't go up $50/tire in 2-3 years.

I feel deceived and treated terribly along the way. Did I mention I'm 28 and female? Probably didn't need to.

I purchased new tires in May of 2007. After about 400 miles they were out of balance so I went back. At that point I had no other problems with the vehicle. They balanced them for a fee and within 3 turns to get back on the highway I noticed a loud cluncking sound when I turned, so I went back immediately. They raised the truck with a lift and let me watch. I noticed that the tech adjusted the lift and that it was pressing with the vehicle weight against the bottom ball joints which caused them to immediately start leaking grease. To this day the problem persists. I have taken it to the dealership where I bought it and they thought it was a chassis bushing and replaced it but it did not fix the problem.

I have lost no less than 5 days of work which is a major impact to me as a self employed individual that depends on a specific vehicle. My largest concern if for the safety of other people on the road and my own.