Express Scripts Reviews

There is a wall of one star reviews. And I’m not discounting any of them at all. However, just off of my own personal experience. I have never had a single problem with these guys. The prescriptions have always been on time and exactly as ordered I have never had to go a day without because of these guys these guys have been nothing but good with me. Maybe I am just very lucky to not have had any issues with these guys yet.

One of the best customer experiences I've had lately (considering many companies have gone to AI/have useless representatives). I was emailed that my estimated shipment would occur on a certain day but two days before the estimated arrival, I saw that the order was still being processed with a then estimated shipment time of 3-5. Due to an extended work trip, I needed the medication by the originally specified email. I called and spoke with two representatives, the second of which updated the shipping method to be overnight once the order was processed without charge or other penalty. They arrived on the exact day the original email stated, and I am happy I'll have my medication for the duration of my trip. I removed a star because they were poorly packaged. All of the boxes were opened/crushed. Thankfully, the blister packs were intact and my medication was preserved.

Took a little bit but came as submitted. I'm sure they have to jump through all kinds of DEA hoops. Very good service for a huge outfit.

Absolutely terrible to deal with. I would never use them again if I had any other option through my employer's health plan. They stopped covering one of my regular meds out of the blue. I called to find out why, they told me it had to be filled through them directly on a 90-day supply. So I went through the whole process of getting the Rx from my provider's office, only to be told THREE DAYS LATER that they did not fill that prescription.

Repeated errors filling prescriptions. LONG wait times on the phone. Don't even try to update a prescription with a new dosage. It will take you hours and weeks to accomplish. Awful corporate process.

They are a terrible company to use. No contact as they use to do. Medications canceled and no contact on it being canceled. Would and am telling everyone who asks not to use. Very poor. Nothing but headaches with them. Moving everything back to pharmacy as they come up for renewal. My pharmacy does 90 day supply and I'd rather wait in line than deal with Express Scripts. No excuse for a company.

I rate this for quickly response.

I wouldn’t waste my time! Type 1 Diabetes need constant prescription orders. This has been a nightmare! It takes about two weeks to have your prescription from when you order it. They think you can go without medication or sensors for a couple weeks, hard to speak with someone for customer service. Etc… it takes 45 minutes per phone call every time and they didn’t fix the issue after all, so you need to follow back again. I switched to express script from Walgreens to have three months supply because Blue Cross Blue Shield doesn’t want to do three months supply with Walgreens anymore… I feel like everyone wants you to be desperate for your prescriptions! Which is not human! … I could write more about every mistakes but I’m sure you get the picture!

This is the worst pharmacy I have ever experienced dealing with. Customer Service is horrible and rude. They send prescriptions and just expect you to pay for them, no matter the cost. My prescriptions are on hold for more than one month and I have even paid the full copay amount. I will transfer my prescriptions to a local pharmacy, and won't want to deal with them anymore. I won't recommend Express Scripts to anyone!!! Report

Beyond frustrated with this company. It is very difficult to talk to an actual person with this company. Their prior approval process is a joke and they seem to change criteria often. These executives who are making decisions based on profits rather than patient health need an education. I've been on Mounjaro for a few years now and my diabetes is much better controlled. Less insulin, less insulin pump supplies, and the list goes on. They can't see the benefit.