Medco Health Solutions

I called Medco and was told that they would be in contact with my doctor's office with regards to a medication refill. Evidently, the "patient level authorization" form had expired in November.

These are my complaints:

8) So I have to jump through the hoops for Medco if I want this prescription. Otherwise, they have it on file and the doctor's hands are tied. He cannot write another one until the old prescription has expired.

I would not recommend them to anyone!

Medications total of $868.00 charged to card, but no medications shipped or received. I called several times regarding the order. Medco stated "can not process due to card declined". My records show they charged my account. Each time I called, they initiated another invoice. Original Rx was submitted on 1/13/2012, today is 2/9/2012. No meds, just out of money and had to have 3 meds filled at a local pharmacy due to ran out. Lasix, potassium and BP med. I have chronic condition, I am a nurse and I'm angry, hurt and dissatisfied with Medco's service. I feel for the elderly who may not be able to speak up for themselves whose accounts may have been overdrawn in error also.

I was told that the only way I could get a 90-day prescription refill using my insurance was to go through Medco. When I went on the site, the prescription couldn't be found. I had to have my doctor send a letter to Medco to verify it. Upon receiving my prescription verification, Medco automatically filled my prescription for 30 days (not 90 days which is the only reason I was ever directed to this company) and charged me a whopping $25. My copay is only $10, not to mention that this particular prescription without insurance has been costing me $19.99 at any pharmacy. When I called to speak with a representative, they were extremely dismissive and rude. They told me that they would not allow me to return the prescription nor get my money back. I have never had such a bad taste in my mouth with a company and would not recommend Medco to any one.

I was informed that I would get a reimbursement for a prescription if I sent in a receipt. I sent in the receipt and received a letter informing me that I needed another receipt. I sent in another receipt. Then I received a letter saying that they would be reimburse me because it was a duplicate claim. I then called to ask what was going on and they said I wasn't going to get the reimbursement because my plan did not allow that. Talk about complete incompetence. The first guy, Mark ID# ** gave me false information. The first letter did not tell me I was rejected, but instead asked me to waste more of my time to resubmit another receipt. The second letter again did not tell me I was rejected but instead told me it was a duplicate claim. Incompetence on all three levels right there. I then called and the person I spoke to doesn't even know how to handle the call. I asked to speak with a supervisor who then just tried to act like she cared and was listening to me, but she wasn't. She told me she would file a complain, but honestly, with all the different levels of incompetence, who knows if she did.

My son's 90 day refill was in process, being overnighted at Medco's expense, due to their error, when I called the neurologist's office for a short-term prescription, as my son was out of his ADD medication, and hadn't taken it for 3 days. Also, I found out he was becoming disruptive at school. The nurse called in a 90 day prescription to Medco, and a 14 day order to Walgreens. Walgreens wanted to charge us a retail price of over $200, as insurance, or Medco, wouldn't allow both prescriptions to go through, due to some policy, which we don't know about.

I Called today, and Medco cancelled the overnight order, claiming its documentation states consumer wants mail order cancelled, and wants to pick up order at Walgreens (at full price). This documentation comes from where, I don't know. The nurse was going to call and cancel the new prescription at Walgreens for 90 days. Barry ** claims, the doctor's office or we called, to cancel everything. Then, one rep said my husband could go to Walgreens, and pick up a 14 day supply with co-pay. Another said I could pick up a 7 day supply with no charge. Now, they reinstated a new prescription, after telling us the doctor's office would have to do that, have allowed up to $100 in credit to be reimbursed for medication filled at Walgreens, while awaiting processing by Medco. Supposedly, we will not be charged an overnight fee. Medco always delays, or has issues with all my orders, and no matter who I speak to at customer service, I get a different answer, and different quoted documentation. Then, they call to verify addresses, billing information, and it's always something, and delays my order, and upsets my doctors by causing them extra work.

I have a few medications that are maintenance drugs and more than one time I have had to monitor the prescription to make sure that it is processed. If there are refills there are no problems, but if the doctor has to be contacted, forget it! I have had three separate doctors in the last two months have to approve a refill. They called me to let me know that they faxed the form that they received from MEDCO, but MEDCO claims they never received it. I can understand if it is from the same doctor, but not from three different doctor's offices. How can they all have the same problem? I've repeatedly asked to alert their technical staff since there appears to be an issue with the faxing capabilities, but it continues to happen. It is beyond frustrating! Who has time to follow up to make sure that the prescription has been processed? After all, the doctor's office has done its job and even called to let me know that they faxed it in.

My doctor prescribed Lunesta to help counteract the effects of ADHD medicine. I have been unable to sleep for 2 months now. Medco denied it and told the pharmacy to recommend Ambien (or generic for it). The problem is that Ambien is addictive, and the pharmaceutical manufacturer says it should not be prescribed for more than 2 weeks. Clearly, my doctor knew I would be on it for more than 2 weeks, since he included two refills. My question is whether Medco is going to pay for addiction treatment after I become addicted to Ambien, and whether they understand that they are violating the FDA approved prescription information by recommending an addictive drug for long term use. This is the worst company ever.

If there is so much whining all day long ,that all you Medco CSRs listen to, what does that tell you? We, the customers are not the idiots, but you all at Medco are. I wanted the generic med of what my doctor prescribed to me, and you guys decided to give me whatever the ** you wanted. I watch my account online very closely, so I called and talked to one of you, and specified that I wanted that specific generic taken care of, except I did not see any sign of my order a week after the request. I called again and was told by another CSR that I claimed that I wanted the brand, when it's not a brand, but a generic. **, are you kidding me? I told them to look at my original script. I wanted the generic that my doctor prescribed!

I was told the pharmacists were confused, because there was no brand. It was generic. Are you kidding me. Who are the idiots? You people who work for Medco are the idiots. This is the worst company I have ever dealt with! My HMO sucks for using you guys, especially when I can walk to my pharmacy to get my scripts! Let alone, not caring about the temperature sensitivity of certain medicines. My medicines state "store at 68 to 77 degrees". I have to use your ** mail order. My 68 to 77 degree medicines sit in my mailbox all day, in 30 degree temperatures. That's nice!

My elderly parents have been dealing with Medco for years. Their Rx insurance changed as of 1/1/2012 and one of their Rx needed prior authorization, even though my Dad had been on this medication for years. This being unknown to me, they changed the quantity from 90 to 30. Remind you, this is a schedule 2 substance. I called after receiving their order and they told me about the prior authorization. Called the Dr., who sat one the phone for hours trying to get approval.

Finally done! Sent in a new Rx for quantity of 90 and this time they changed the quantity to 60. My God, I just want to beat my head against the wall! This is a controlled substance, Schedule 2 drug which I sent them 2 prescriptions totaling a quantity of 180 and they shipped a total of 90. Explain that to the Dr. or the DEA when you need another script. Sheesh! Spoke with several people from Medco, including supervisors, who tell me "Don't worry, you have a refill." Unfortunately, Schedule 2 drugs can not be refilled. My complaints just fell on deaf ears or automated robots.

Every year when I get my prescriptions renewed I go through the same hassle. I go to the doctor's office and request that they fax the renewal to Medco, which they do. I am using Medco's form with the fax number they have provided. After faxing the prescriptions, Medco claims they have not received the fax. I confirm the fax number with them and ask the doctor to try to refax. Medco claims they still have not received the fax. Finally the doctor told me we can't do this anymore, here is the hard copy of your prescription so you can try. I tried faxing my prescription and followed up with another phone call and was told they did not receive the fax, but that it had to come from the doctor's office anyway.

I asked the CSR what I was supposed to do. She said for me to mail it in. However, if they can't keep track of a fax, how am I supposed to trust them with the mail? The CSR told me, "If you don't like our process, then go to a pharmacy." I think this is exceptionally rude. It is obvious that because they feel that they have a monopoly on the market and they don't need to be concerned about customer service. I have had nothing but headaches with them even when they do finally manage to get the prescription right. I was supposed to be on automatic billing and gave them my CC number at least 4 different times and every time my auto-refill shipped I would get a past due notice.

I read in another post on this website that was supposed to be a rebuttal from Medco claiming that all their customers are idiots and that it is the patient's fault. To a point that may be true (that it is patient misunderstanding of the process that is to blame). However, I think that if any employee of Medco responds on this site to a complaint about the process that the customer is an idiot and that they think it is "laughable". That not only should that person be fired but it goes to show how little regard the company has for human beings and confirms to me that they think they have a monopoly on the market and we just need to suck it up and deal with it.

My situation was not resolved. I was not allowed to speak to a manager. I will no longer do business with Medco and I will advise everyone I know not to use Medco. I am also going to follow up with a complaint to my company's HR, and a letter to United Health Care as well as Medco. This service is broken and they do not care.

In response to Cheryl of Lakewood, OH on Jan. 8, I am also a caregiver of my parents, who do not have or understand the internet yet Medco wants them to go online to pay their bill so their much needed medication will not be held up any longer than necessary? It seems Medco will not send out any meds if their balance reaches $100? What? Excuse me? Never have they ever been behind in any kind of payment ever! Dad is fresh out of the hospital, after a 3 month stint from a bout of pancreatitis. That was when the doctors weren't sure he'd survive, yet, as stubborn as he is, he is still with us, but not through any help or concern of Medco.

Mom just recently had a small stroke plus we found she is in the early stages of Alzheimer's. Between them, they have a small drugstore, so what is this $100 limit? With copays, do you know how quickly that is reached? Seniors do not like using computers to send money. Yes, sending a check takes longer, but Medco, seriously, you are making senior citizens wait for life sustaining medication. Why? They have been with you for years (and unfortunately have to stay with you too), check your flippin' records, when were they ever behind in a payment to you? And now when they need you most, all you care about is the money. I wonder how you all would feel if some of these things would be happening to you or your families?

I'm glad that I'm not the only Angry/Dissatisfied member of Medco. If I had a choice, I'd be with anyone else! My doctor sent in a prescription that couldn't be filled in full. They changed the quantity of my prescription without asking me and I am stuck short on meds. They won't let me get any refills even though I didn't go over what my plan covers. Every time I talk to someone, I get a difference answer! 6 reps, counted wasted hours, 6 different stories and no meds! Plus, if I send in an e-mail message because I am tired of sitting on hold, they ignore my questions and go off on a tangent about something completely unrelated to my e-mail!

I order medicines from Medco's online site. I tried to refill 2 of my medicines, but for some unknown reason, they were not listed online. So I called Medco the first week of January 2012, and was told that there was no prescription for either med (even though I have been on both medications for the past 5 years). The customer service rep told me they would obtain both prescriptions, and send them to me. I did not receive the medicines and ran out of both. I called Medco on 1-12-12, and was told they did not have a request for medications/refills.

She said she would contact my physician, and send the medicines. After several days of not hearing anything, I emailed Medco, and asked what the status was. Medco responded that they were processing the order, and I should get them in 7-11 days. I still have no medications! I called on 1-26-12, and requested to file a complaint against them, because they had not refilled my medicines, and had not responded to my requests, or let me know why. The CSR stated there was no documentation of any request for medications. Do Medco customers have to have a sentinel, or potentially fatal event, before they will fill a prescription?

To George of Illinois, who made a nasty comment about Americans being whiny and states he works for Medco. As an employee for a company, it is his job to take care of customers and if he doesn't think he should listen to the whining then he should get a job somewhere else. In fact, he should be fired. And after reading his comment about whiny Americans, it leads me to believe he is not American and therefore should leave our country and get a job in his own country.

You reviewers giving Medco bad ratings are all idiots. I work for them and I find it laughable that you are all complaining about things that are your own fault. People complaining about prior authorizations: It can take up to 48 hours to show up in our system. We can't change that. Next, we have nothing to do with prior authorizations. It is for your insurance company. We are simply the mediators. We don't provide your insurance and we don't approve or disapprove whether or not your meds will be covered. We simply listen to you whine all day. If it is a problem, then you should grow up and start the process early enough for us to finish the process. You all want to have your cake and eat it too.

Medco is nearly foolproof. Also, believe me when I say I am not just backing them up because I work for them. I'm saying all of this because I know what happens in more detail than some spoiled American brats like yourselves who want to have your way and have everything handed to you on a silver platter. I'm also saying this because I'm tired of hearing nothing but whining.

We also have nothing to do with your prices. That is also handled by your insurance company. The only thing Medco is responsible for is getting you your meds. If we have to have a PA or we have to contact your doctor because they are idiots and shouldn't have graduated college and don't know how to write a prescription, then sorry. Don't call me and make my job a pain to have to go to. I wish there was a way I could educate all of these mindless people who have nothing better to do than whine at the first person they talk to.

To everyone that uses mail, I strongly suggest asking for a mail order brochure which explains how mail order works in full detail and answers any questions you have about mail order. The biggest problem is people don't ask. They just assume things will happen in a certain way just because they have the service. For example, you need to ask your doctor to write you a script for a 90 day supply. Please people, stop confusing the number of refills with a days' supply. Just because a script might have 11 refills, it doesn't mean it's a 90 day script. That's just how many times it can be filled before your doctor needs to write another. If you're going to use mail order, please call and ask how your plan works and ask for pricing for your meds. Or, you can access all this info on the website, www.medcohealth.com.

I have a son with ADHD and emotional distress order. He is 15 and without this medicine (vyvannss=e 60 mg), he cannot function. He lives with me in PA and have access plus that has always paid for his meds. His father in Long Island put him on this plan cause he states it's a court order (which he has never followed before). Anyway, this insurance was renewed in November 2011 according for the dad. Medco told me that it was done on Jan 2011, yet for the past 6 months, my son has been getting his meds fine.

Now there's a problem. He can't get his meds because it would cost me 186.00 and that's in Wal-mart. No one else in PA accepts it. My problem if we live in PA, how could my kids be put on his insurance? So now my son has no meds going on 3 weeks now. He needs these meds and no one cares that this company just screws people. Thanks dad for another one of your smart choices. I have no other choice but to take this issue to court. My son comes first.

My son is going to get in trouble if he can't control himself yet no one in this company seems to care that we can't afford this 189.00 for 30 pills. Please tell me what can I do to get my son off this plan that works for his dad's family but not for the 2 sons I have with this man.

It began with a "dissatisfied" trip to Rite Aid. I said, "I'll show them, I'll switch to Medco! " It was a mistake!

Medco needed all new pre-authorizations from the doctor, which is fine. Well, the doctor responded the following day, with all new authorizations for all eight heart medications. I followed up online, only to note that the order still said, "We are trying to contact your doctor, for the pre-authorizations." So, I called Medco. They said the doctor never sent the authorizations, and they were still waiting for them, in order to fill the request. So, I called the doctor.

The Dr. said they had complied with Medco's request the very next day; therefore they were not sure what the problem was. Yes, I then called Medco back. I got a different (but equally rude as the first) person, only to tell me, "No, the Dr. did respond with the medication listing, but they didn't include your ID number on the order, therefore we cannot process your request. " So now I've gone from "dissatisfied" to "angry". I had to call the Dr. back, to tell them to resubmit the authorization with the ID number on the form (something Medco clearly already had since it was attached to my online profile).

But I digress. A week goes by, and the online database is still saying my order cannot be processed, because they are waiting on the Dr. to respond. I called Medco again. This woman, was actually very friendly, and said they finally received the information they needed yesterday, and they would put a "rush" on my order. Great, right? Not so much.

The next day, I get a phone call from Medco's automated system. This message proceeds to say that they cannot process my order, because they still haven't received notification from the Dr. I went from "angry" to "**".

I called Medco again. This person (possibly the rudest yet) proceeds to tell me, there is nothing he can do, and the order has been placed on hold. I said, "Not anymore. Consider it cancelled." And now, back to Rite Aid I go.

Why beat a dead horse? Medco is so inferior to my former provider, that I don't even know where to start, except to say that everyone before me is spot-on.

So many over the years. We have no choice but use them as they are it for United Airline employees. They have sent me Tramadol, a pain pill, a month early yet the heart med I was out of they refused to send me. I have used the worry free service and found we were being charged around $700.00 a month and something must be wrong. Well, there certainly was. When doing our med inventory, we found that my husband's Metformin for diabetes (a six-month supply) was sent twice on the same date, giving him four hundred pills and some will expire before he can use them. He had four inhalers at $75 and had three he did not need at again $75.00. Instead of four Proventil inhalers for three months they send five and each is $75.00. Recently I spoke with the lady handling emails and she called and I told her I want full access to all my meds in the order box and I will be in charge of ordering when we need something.

Well, today there were few choices so I had to write again. Also, I got a voice message for my husband yesterday and it said that on Sunday they received a request for a med for my husband. Where they got that one is not known. Then the next day the doctor's nurse called all upset as said yesterday she got a request for a new script for my husband for Actos and he was taken off Actos due to poss. kidney issues in November. They should know that as they have already sent a bottle of the new med Juniva a couple weeks ago. They have been bleeding us dry with charges. One I waited and did not get it had a refill on it, and so inquired and they said go to the pharmacy with a 14-day prescription from your doctor and we will pay as prescription was not going out yet.

So when I went to the pharmacy, I had to pay full price for the free med. I have had so very much trouble with this pharmacy. If they were not the primary carrier for United Airlines, I would gladly switch in a minute. But I was told by Medco that you cannot be insured medically if you don't use Medco by mail. Is this a free country? I did believe it was. They have gotten where they are by ripping people like us off and they need to put one of those live chat people on line. There is no easy way to reach them online.

You leave a message and wait several days and even then the answers are not anything to do with your question. I hate Medco by mail and feel everyone should have a choice as to where they get their Rx. Some of mine are only one or two dollars at other places but Medco monitors you so you cannot shop around. Bottom line is I keep paying and having trouble with Medco. Oh, and they have raised the prices this year also. Thank you for the frustration outlet. Guess that is it for now.

When Federal Blue Cross/Blue Shield switched from Medco to CVS Caremark in January 2012, we had a credit balance of $210, because Medco would not fill some prescriptions. We need a refund check in the amount of $210.

As a result, I paid twice for medicine that I received once (from Caremark). I am retired and cannot afford to give Medco $210 of my money. They did not fill my prescriptions. I am a diabetic, and my sugar count went very high as a result of not having my medicine for several days. They are lucky they don't get sued more often.

I have been taking a generic Ambient for awhile that is not working, so my doctor prescribed me Lunesta which there is no generic for. So Medco requires a prior authorization which so far has taken about a week so that I have not gotten any sleep because of this. Do they not understand that getting no sleep is not healthy? This is ridiculous.

I have been trying to get the medication that my chronically ill 11-year-old son needs from Medco. Every day I call, they give me a different reason for not being able to refill the prescription. They have the prescription from the doctor, they have the prior authorization dated December 22, 2011, and my plan allows a refill on day-21. Yesterday, Medco told me that the refill cannot happen until day-22. And the representative from Medco suggested that I talk to the pharmacist so they could tell me ways to "get along with the medication". I asked to talk to a supervisor, who told me that 21 days is really 22 days. Fine.

I called the next day. The refill was denied again this time, because I need a new prior authorization. My last authorization was approved on December 22, 2011 for 12 months, but somehow, I needed another PA. I called my insurance company, who was on hold for over one hour with Medco. They finally came back and said that they "found" the PA and that I needed to call back tomorrow because day 23 was still too soon for my 21 day refill. Being rude is obnoxious but I am willing to ignore it if I can get my son's meds. But to be treated so rudely and still refuse to honor their contract with my insurance company is pathetic. I sent a 3 page letter to the CEO of United Healthcare.

I looked at the bottom of this page and discovered that complaints started coming in about Medco back in January 2006, and they have continued for 6 years. I wonder why some bright attorney has not picked up on these complaints and started a class action suit against this company. The things that have been happening to these people are incredulous. Is no one going to do anything about these issues? This is unbelievable!

What ever you do, don't put your credit card or banking information into their website. There's no way to delete it and they won't stop charging it. Don't sign up for their service. They will force you into using them over your pharmacy within 3 months or threaten to make you pay 1/2 the prescription prices. Closest thing to capitalism I've ever seen. They claim to save you money but charged me more than 6 times the Kmart for the same prescription and only allowed me 1/2 as much medicine for the same time frame. I have no idea what I'll do after the inhalers run out!

I have been taking care of both of my elderly parents prescription needs for the past three years or so but these past two months have been an absolute nightmare. Both parents were admitted for hospital stays and from there went into a skilled nursing facility for rehab. Once discharged, their prescriptions needed to be restarted through the mail order service. This is where the nightmare began two months ago.

Our physician faxed in prescriptions for both, and as I have learned, I made a phone call a week later to confirm they all were received. I was informed Medco hadn't received anything. Contacted the physician and asked for them to be re-faxed. Contacted Medco again and was told the same thing. Nothing received. This went on another week and miraculously, I got a call from Medco informing me they had a total of 36 prescriptions and nothing could be processed because for some reason, there seemed to be duplicates...imagine that. I called and spent almost three hours on the phone with their representative to go through each prescription.

It went downhill from there, orders not being shipped because there was a $10.00 balance on the account and they hadn't received a call authorizing them to bill the credit card on file, a non-prescription medication included on an order (so they held the entire order instead of deleting the over the counter medication off), the need for a prior authorization approval (which in fact had been through that process and had been approved).

There is much, much more to this story but quite frankly...I'm tired, I'm frustrated and feel like I am fighting a battle that cannot be won. But I will continue because this is the least I can do for my parents. And in the back of my mind I am wondering how many of our elderly are not getting their medications because there is absolutely no way they can navigate a nightmare like this. As of a phone call to Medco this morning, the last two prescriptions are supposed to be on their way. We'll see. I have been lied to before and I don't hold out much hope.

Medco insurance gone into effect 12/1/2011. Received Medco prescription cards 1/6/2012 - a crazy long period considering they are the "Most Advanced Pharmacy." But that's just the beginning. I signed up online and gave them all of my personal information and they confirmed my sign up. I logged in and I see all of the information for someone with my same name, all of his prescriptions that he has taken. Somewhat of a HIPPA train-wreck.

Anyway, I can't find what I am looking for online so I called them and find out that Medco - the worlds least advanced pharmacy refuses (or can't) transfer prescriptions from CVS. I don't understand. I travel and flip between Walgreens and CVS, neither have any problem doing this simpleton activity. Medco demands that I have my doctor send new prescriptions.

Sounds like a delaying tactic to me.

Our experience has been so sad. Medco denied us a prescription in August saying that it had already been filled and could not be refilled until November. This was not true and we did without the prescription until November. Every time, we must refill an insulin request. It requires a day to half day on the phone, arguing with the representatives, who may lie, "It is on the way," "You are on automatic reorder," "We will ship by a certain date," and so forth. Thankfully, a pharmacist with Medco ferreted out the untruths and saw that the insulin was shipped before we were completely out. This is twice now and she said that we would have to go through this every time for insulin.

By the way, had they filled the order in December, it would have been at a lower rate. By waiting until January, they got full price over $360. Hurray for Medco. Boo for the consumer, who desperately needs the medication. The message is clear. They do not care about their customers, nor their health, as they should. This is unethical, in our understanding of unethical. I retired from working in the healthcare industry. I know what I am speaking of.

This is the worst company/organization I've ever had the displeasure of dealing with. My insurance refused to pay for my anxiety medication through my local pharmacy, so I had to go through Medco. The prescription was received from them on December 19, 2011, and I have yet to receive the medication from them, despite numerous phone calls, communication with my doctor, and promises that it would be "expedited" to me.

Customer service was confusing, unclear, and profoundly unhelpful, on top of being rude and condescending. Dealing with them is akin to being in **. I've had to pay hundreds of dollars to my pharmacy for the medication, despite the fact that Medco said they would put in an over-ride. When I contacted them they said the over-ride is only valid 3 days, and to submit the receipt for reimbursement.

Called in early December to refill my prescription by the automated system like I have done since 2005. It wouldn't let me. For some reason I had to talk to a person. I was told they couldn't refill it until after December 19. Although it raised my eyebrows, I said, "okay" and I asked do I have to call it in again. The person on the line said, "No", it will be sent to me and I don't have to call it back in. I replied, "Are you sure?" The person said yes.

Well, it got to the point where I only had 2 pills (Cenestin) left. So, I called in the automated line again and again it wouldn't let me and I had to talk to a live person. When I asked where my prescription was, I got passed around to about 3 or 4 different representatives having to give the same information: Name, Birth date and my RX number all the time. I was totally dissatisfied and peeved by the time I got to the last person I talked to and ended up hanging up. I was told it was ordered to be shipped but it was stopped.

When I asked why it was stopped, I was giving no reason and the person wanted me to go to my doctor to see if I could get some from my doctor. I thought that was a lot of nerves to ask me to get in my car and use my gas to go all the way to my doctor to see if they could give me some (Cenestin) when that's their job to get it to me. I've never been late paying and I always went to my appointments to continue to get my Cenestin.

In my opinion and this is my opinion, I think they saw that instead of $40.00. Starting in January it goes up to $50.00 and they're waiting to ship it out then. I can't think of any reason why I had trouble getting my prescription for which I had never had problems before until now. If my opinion is right they're going from an extra $10.00 to $0.00. I won't deal with Medco again.

Since having Medco, beginning in July, I have talked with alleged customer service employees. Let me summarize:

Worst organization I have ever worked or tried to work with.

This is my 1st time filling a Rx through Medco directly. I take antidepressants for depression and anxiety but have been suffering from a lot of anxiety for the past couple of weeks despite taking the medication. I've checked the prescription and the pills based on the description and everything appears to be correct. I'm questioning the quality of the medication. I've never dealt with this manufacturer before and never had any problems until I started using their product. I had no problems with ordering or delivery, ordering was effortless and meds were delivered as promised.

The absolute worst company to deal with. Staff is totally incompetent and read from a script. The meds never arrive even after the doctor offices call in or fax order several times. Medco denies receiving. People's health and well being are being jeopardized by this self-imposed insurance plan we got stuck with. As for saving money, that's a huge laugh. If you don't die from not getting your meds, you will go broke from paying for them over and over again thru your regular pharmacy. This is the absolute worst company I ever dealt with.

Also, don't rely on overnight or expedited shipment. That is also a joke to them. Nothing comes faster than 2 weeks and that's after 20 phone calls back and forth. This is a sin to have this type of treatment in America. God help us all. I paid 4 times the price for my meds, which never arrived. Aggravation was enormous calling back and forth and talking to idiots. I believe this is how people have heart attacks. Dealing with Medco is worthless. It's a real life ** shoot.

I am a kidney/pancreas transplant patient. I requested a refill of my Prednisone Rx, and Medco's website indicated it had been shipped December 8. I never received it, and their 'customer service" response was that I could order it again if I liked, pay the co-pay (which is the total price of the medication) again, and they would ship it. Or I could bother the doctor for no real medical complaint, pay a co-pay there, and order it at a local pharmacy. I have re-ordered it and their website indicates it will be shipped in 3 months, since it was ordered early. I have sent messages to them with no response. They did this to my wife with an Rx that has an $80 co-pay. It seems to be their custom. Health insurance companies are up in arms fighting against universal health care because they want a monopoly on the cruel bureaucracy that they have perfected. They act as if we are ordering chewing gum rather than life-saving medications.

As a pharmacist in the retail setting billing Medco seems to be an ongoing challenge for strange, simple, and cheap Rxs that aren't a problem with other PBMs. I;m trying to bill Prednisone 10mg daily for a gentleman (it is a $4 Rx) and it rejects saying "bill to patient's part B-Medicare" which is crazy. I remember that before Med part D and just thereafter, there were some things that we did do this for that weren't injectables, some zofran tablets (oncology Rx) and breathing meds for nebulizers.

And I understand that sometimes patients take Prednisone for immunosuppression post-transplant. But truly how many transplant patients are there? Not enough that every Prednisone dispensed in America is used for that. We called to discuss with customer service who was like our consistent experience with Medco, annoyed and less than helpful and merely restated what was on the rejection. There was no resolution and I will complain formally to Medicare.

FACTS:

7. My credit card was charged on December 13th for the refill purchase.

This prescription is a controlled substance and if it was lost or stolen, who has the prescription and in my name? As a result of not having my prescription, I am experiencing mild withdraw symptoms and I've not been able to sleep for five nights in a row. This is not the first time I've had issues with Medco. They don't send things when the claim, I've had communication issues or difficulties with them and they "lose" orders or "forget" to process or use my credit card on file, etc. End result--frustration, lost time, lack of prescribed medicines for days, even weeks.

Horrible. I am not able to get my prescription filled as I now need to go through mail order after I submitted and filled prescription at a local pharmacy. I was never notified I would be required, or in my case, forced to use the mail order program. And now I am without my medication because I am required to go back to my doctor and spend money I don't have to get a new prescription; my script is good for a year. I could pay full price for the medicine, but I held off filling at pharmacy because I was trying to get the money for the co-pay to find out I can't get my prescription filled unless I pay more money I don't have. No one from insurance company notified me of this, or this all could have been addressed when I received the script in the first place. So now I have to suffer.

I am not feeling well at all. It is the weekend and a holiday week. I don't have my medicine and going through withdrawal from the medication along with dealing with my condition. The insurance company said there's not much they could do, nor are they willing to absorb the cost for another doctor visit for a new script they are requiring even though the one at the pharmacy is good for a year. No solution to my immediate problem. Not sure what to do with myself, the doctor is not in. I can't afford the co-pay for an emergency room visit so I guess I'd just suffer.

I called to place an order on a prescription and the prescription was never filled. I called back and was told the request was never made, yet I have my confirmation e-mail. The rep then placed another refill request and I was assured it would ship by a certain date as I was almost out of medication. To no surprise the medication did not ship on the date I was advised. I have spent several hours on the phone over the past week with no resolution. I was told I could transfer it to a local pharmacy to be filled immediately. I later received a call from Medco stating they tried to transfer it but the local pharmacy didn't have it in stock.

As the information they have been giving me has not bee consistent, I decided to call the pharmacy myself and found out they do have the medication in stock. So clearly the rep never called the pharmacy. I asked to s peak with a manager and was advised there was no manager available. Due to their lack of customer service, inconsistency and unprofessional handling of business, I am now left without my medication and have no idea when or if I will actually receive it.

My Doctor sent Medco my prescription for 1 month and 5 refills. Medco sends me 1 month prescription for the 3 month price. I ordered 3 months for $50. Isn't this mail fraud? Medco doesn't consider 1 month plus 5 refills the same as, 2 time, 3 month prescription. Medco, you're fired.

Medco chooses to ship via UPS. They require a signature. UPS only comes to my home while I'm at work. The distribution center is over 45 miles away. If I can't arrange to be home, the medicine will be returned and they will keep my money.

This is about Ambien CR tablets. I ordered my refill on the refill telephone line and just by chance, about four days later, I checked online to see if it was mailed out, and I discovered that that the order was never placed. I am in a panic here. It is now Monday, and by Friday, I'll be done and there would be nothing left. So I called to explain the whole thing. A supervisor promised me that I would have them by Saturday. Guess what? It is now Saturday and I still have no pills. I explained that I needed them. Well, they said, "We can contact the drug store for a seven-day supply." I explained to them that it will be double the price that I would pay for a two-month supply. However, they said that they would not pick up the cost no matter what.

I have been dealing with idiots at Medco for over 6 months. If it's not one thing, it's another "holding" up me from getting my medication. This causes me to go to another pharmacy to pay the regular price, that they will then get. It's a total scam for them to be able to make more money. I have no choice but to work with them since my company works with them and since I have epilepsy, I cannot wait on getting my medicines. I pay a huge premium to avoid paying huge for my medication.

The main problem is the customer service reps who don't know anything. This is a very serious business of working with medication, and they need to have educated people on staff who can work with this issue and communicate correctly. Clearly the training is lacking!. Every single time I call, I'm told a different thing because they clearly don't know what they are doing. Now, my medicine will be late again and I have to go spend 5 times the cost just to get by.

I found a doctor to prescribe me LDN or Low Dose Naltrexone for my Multiple Sclerosis (MS). About a week prior to my doctor's appointment, I contacted Medco and spoke to a pharmacist in their compound pharmacy. I told them I was in the process of getting a prescription for LDN and wanted to know if they'd compound it down to my required dosage and the appropriate filler. Everything was go until my doctor faxed them the script. I called Medco to find out when it will ship. The customer service rep told me that there is a problem with the script because they can't compound the 50 mg tablet down to anything lower.

I was so confused because a few weeks ago, there was no problem compounding the Naltrexone. Well, I find out that the script was faxed to their specialty pharmacy, Accredo, which supplies my very expensive MS drug Ampyra and Avonex. They intercepted my prescription and denied it. LDN is very cheap and should have never been sent to Medco's specialty pharmacy. It should have went to the compounding pharmacy. I had already discontinued my Avonex and I think they found out why. I wouldn't tell them why I was stopping the Avonex. LDN is Big Pharma's worst nightmare. Another big scare for Big Pharma is the discovery of CCSVI or Chronic Cerebrospinal Venous Insufficiency. People with MS have it and it's very treatable with venous angioplasty. It's the best treatment for MS hands down. It's not a cure but it may stop the progression.

I can't vouch for LDN because I can't seem to get it from Medco to see how it works. I may have to go through another pharmacy that specializes in compounded drugs. I guess I thought Medco was a reputable pharmacy but now I smell a rat.

I sent my script in for Ritilin. Medco called to say they did not have the generic and that I would have to buy the name brand. I won't be charged the cost for the generic as per my benefit plan. I won't be charged the cost for the brand name as per my benefit plan. I will be charged an arbitrary amount of money that is not mentioned anywhere in my benefit plan. How can this company not stick to its written agreement/legal contract? A medicine that I take regularly I will not be able to get because I cannot afford to pay 6 times the amount my benefit plan guarantees. The company claims that there is nothing they can do. The representative wouldn't let me talk to a supervisor or give me the information to speak to a supervisor.

What do I want to happen? I want this company to be in some serious legal trouble.

I have been receiving birth control from them for quite some time at the amount of $30 for 3 months. I just received a $156 automatic charge on my checking card for the same prescription. Our insurance had changed through my husband's work. The issue with me is, they never notified me that the same prescription was going to increase to 5X the amount and automatically charged me. When I called to see about sending it back, they said no refunds. You think they could email or give you an automated call if your prescription price changes. Plus, I think that it is unfair that nothing can be done! I canceled all my prescriptions with them. The girl was rude as well.

My husband has been on Sandimmune capsules for 23 years. He is not allowed to take generic brand. Medco took it upon themselves twice now to switch to generic brand. Blamed the doctor, when all along this was a refill that originally was sent correctly. When we call and complain, they all have different answers. Last time, they charged us for their mistake and charged us again for the correct meds.

Of course, I appealed and no surprise, we lost. They said to me they won't charge us twice this time on the difference, which at this time they still have conflicting stories. One pharmacist told us they have the new prescription from doctor on the 22nd of November with DAW and I just got a call saying they have not received a new script. She is looking into it and will call me back. Still waiting for that call.

I just received a notice that unless I buy my meds from CVS mail pharmacy, my medications will be doubled the price at my regular pharmacy. That is a monopoly of great problem for us all. When they get the full monopoly, we will no longer have a choice of medications provided by the California PERS which pays for all this. Creating a monopoly for profit with no recourse to alternative medication providers plus we need to use a local pharmacy. It is more convenient with no wait.

Medco is absolutely horrible. Everytime we call them we get the run around and conflicting answers from one representative to the next. Our copy for name brand ordered by the dr. as medically necessary is supposed to be $120.00. Medco automatically charged our credit card $359.46 and said it was an overage charge because customer ordered name brand. We explained it was not patient requested, it was dr. ordered for name brand. My husband had tried the generic and had numerous side effects therefore the dr. ordered name brand. I did not know they charged this amount until we got our credit card statement and I called them immediately. I explained that the prior order we were only charged $120.00. They should have given us a courtesy call before shipping the medication to let us know they were charging $359.46, instead of the $120 charged previous months. Then we would have made sure they knew that this was dr. ordered not patient requesting name brand.

We have talked to numerous people from Medco and have gotten horrible service and very sarcastic responses from some representative. My husband's dr. office has called as well to explain this is Dr. ordered not customer requested and they still have not corrected the bill. Being in Customer service for a long time I don't know how this company stays in business after reading other people issues as well there doors should be closed! They have employers sign on with them telling them they will save money meanwhile they are treating these companies employees awful. I will be sure to report this to my employer and hope that they will discontinue their business with Medco. Right now we are stuck dealing with them because the way it is set up you can't go to the local pharmacy without paying a ridiculous amount of money for your prescriptions.

I have full health insurance which includes prescriptions. In May, I went to fill a prescription and was told I needed a prior authorization from my doctor to get the medication. It took my doctor a couple of weeks to complete this process, which he did. During that period, I had to purchase the medicines out of pocket. Medco, however, jerked me around for almost 3 months by constantly refusing to pay for my medication, claiming that my doctor didn't complete the prior authorization process, which he did, repeatedly.

So, I was forced to buy my medicine on several occasions, out of pocket. When I submitted my receipts for reimbursement, Medco refused to pay 2/3rds of what I had spent, roughly 380 dollars. They have misled me on many occasions when I attempted to get my medicine by continuing to claim that they need prior authorization. At one point in July, I was fully approved and 2 days later, they withdrew the approval. Again, I was fully covered and pay my premiums every paycheck and they won't give my money back.

I have had continuous issues with my meds. Medco will not honor the meds from my doctor for Synthroid. They continue to send me generic; that does not work for me. I have even filed an appeal to get it paid as my other meds to no avail. They bill my debit card for my drugs and I do not get them. I was supposed to be on worry free refills at their request but they cannot deliver my meds on time so I ran out. I then have to get extra pills to cover until they send me mine and they will not pay for it. It cost me $84 for a 2-week supply. They will not pay a dime. I am so tired of their thieving ways. They will not let me go to a regular pharmacist and pay for my meds. This company needs to be debarred from practicing. They are only worried about getting your money and not giving you the service you are paying for. Is there no one on the face 0f this earth that cares how people are being treated by these mail drug orders?

No wonder this government is in the mess it is in. You want health care to be taken care of? Then do something about this Medco Mail Order. My Co-Pay is supposed to be $20 and $40 why am I not getting this? Please help us fight for what is right. Take care of the people that pay your salary. This is part of our prescription drug plan through our work place of ConAgra Foods and Blue Cross Blue Shield of Nebraska which is coming up for negotiations in the new year. Guess what, I will do everything in my power to get rid of you and your corrupt company.

Medco is a terrible company that should be put out of business. These fat cats only care about the money that they rake in from the insurance companies whilst grossly failing to fulfill their obligations to the patients who depend on their services. They willfully failed to ship my daughter's life-altering medication on two separate occasions within one week after receiving the prescription more than 48 hours prior.

Medco customer service called at 5:30 pm EST to verify an address that they have had on file for years already. Again, this is a medication that a patient cannot be without. After getting jerked around by two ** who claimed to be supervisors, (one was named David ** and the other ** was named Dante **), both who coincidentally and conveniently didn't have an employee ID # for me to refer to, my daughter is still without her medication. The staff at Medco is incompetent, unprofessional, patronizing, and condescending. My daughter has been without her medication based on the gross incompetence of these overpaid ** who failed to provide any level of customer service.

Dante ** (if that is his real name), committed to an overnight delivery on 11/4/11, but much to my dismay, he had simply made a false statement committing to an overnight delivery and neglectfully failed to fulfill her order. Surprise, surprise. Anyone and everyone who has ever had an adverse experience with this terrible company should write to their insurance companies to insist that another company be used instead of Medco. The only reason that Medco is in business is because the insurance companies pay them to provide a service that they failed to adequately provide over and over again.

If all of the patients who have been wronged by this pharmaceutical giant stand together like the Occupy Wall Street movement, Medco just might be in for a rude awakening. In what world would a consumer want to continuously enable an inferior vendor to continue to provide a disservice and still get paid? Medco is terrible and should be held accountable for the terrible customer service that they provide, and the insurance companies should cease and desist using this company. There are no consequences for this company unfortunately.

Medco is absolutely awful. Do not use them if you have any choice on the matter. Our employer forces everyone to use either Medco or to pay a ridiculously high penalty price which does not apply to deductible for going to a regular pharmacy. I'm sure they get some type of kickback/discount for providing Medco with all that business from people who would prefer not to use Medco. The customer service people were nice enough, but know nothing. It is obvious that they are reading off a script and really don't know anything. Their communication is horrible. They call to verify our address every month even though I have told them over six times that our address has not changed and is not changing. Then, they don't call when they decide to cancel a prescription we sent in and are waiting for. They are slow and our medications have been interrupted several times due to their slow operation and poor communication.

I just wanted to let people out there, who actually have a choice, know not to use Medco because your local pharmacy will serve you better!

I am getting the run around from Medco in the most outrageous way. I can only take a brand name of a certain drug. I've tried the generic three different times and it doesn't work. I need the drug or the quality of my life changes in a major way.

I was told that my doctor could send a note or call Medco and explain to them that the brand name drug was medically necessary. After the doctor did that, the cost went down from nearly $1,000 to $100. The last time I went online to order a refill, the price was not $100 but $1,412! I called Medco and was told that the price break expired on August 6, 2011, even though two different Medco phone representatives told me earlier this year that the price authorization was good until January 20, 2012. I was told that my doctor would have to notify Medco, that is was again medically necessary that I take the brand name.

I contacted my doctor and told him the story. He said that he'd follow through. When the price didn't drop from $1,412 online, I called Medco and they said they hadn't heard from the doctor. I called the doctor back and was told that they had spent an hour on the phone with Medco, who said they couldn't do anything about the price. I called Medco back and was told that they were sorry that I had repeatedly received the wrong information from Medco phone representatives, that my doctor can't do anything, that I have to write an appeal and send it to an address in Texas, and that the appeal would take 30 days.

After four weeks and numerous calls to Medco, I'm running out of medication and I don't want to spend $1,412 for a refill that cost $100 last time. Medco is giving me the run around. I believe this is fraudulent behavior and that something should be done about it

My husband and I both have Medco as prescription plans. My plan's co-pays are much less than my husband's plan - some are as low as $5 for a 90-day supply. My husband is on a lot of medications - 13 a month. Our monthly bill at the local drug store was over $200 using us plan, so we opted for the mail. Every single time a script is sent into Medco we make certain that my plan number is used, but when the script is filled, miraculously we are charged the higher price. Medco has blamed our doctors for not using the correct plan number when we make numerous calls making certain that the drugs are under my plan, not my husband.

Last week, my husband renewed a medication that should have cost $5, they billed us $25. I called and immediately had the order cancelled and reordered under my account. The order didn't come. I called today to see when the shipment would be coming, I was told within a few days. The price was $10.06. I asked why. I was told that the doctor faxed the script in without my plan. We hadn't asked for a new script, only a refill. I called the doctor's office. Medco had called the doctor's office and asked that he be put on a different medication!! The office had faxed the script in, but left off my plan number, so it was filled under his plan. So instead of paying $5, we were being charged double. I refused and said I should only pay $5. No payment - no drugs - what choice did I have? They claim that no price adjustments can be made after the drugs are mailed.

In July this type of scheme cost us $200, so as a result our FSA is wiped out for this year. Last year they did the same thing and cost us thousands of dollars. I am on the phone at least once a week trying to limit the financial damage to my household budget!

Merck Medco mismanages RX coverage and hides behind mountains of red tape. They have consistently denied physician recommended RXs, changed brand of necessary meds to cheap substandard generics, not shipped product, charge for RXs they have not shipped and give patients the runaround. This is the worst pharmacy coverage available and it should be considered a crime for companies to make their members use these corks. I hate dealing with Merck Medco and usually end up just paying for meds out of pocket to avoid getting so stressed out by them. I have never had a company push my buttons like this one can. They leave you feeling helpless and out of control.

My prescription was denied because the medicine was not in Medco's formula. No other medicine available, and our doctor has provided all needed documentation. Medco requested to grant exception because I am disabled, so I contacted local Chautauqua County, NY DSS offices to see if any help was available to me as a result of my disability. I will update as soon as I receive a return call from the director.

Most people would think activating a new Prescription ID card would be an easy process. Call the number on the card, give information requested and your good to go. Not with Medco. After three calls being told you have a minute wait time and then waiting for what seemed an eternity, then you get disconnected. My mother recently passed away and I handled many of these issues on her behalf. I can only feel sorry for the elderly who have no one to fight for them. I contacted another number of theirs and they told me to call that number again. Can you believe this? They need to be investigated!! This is not about a claim, it is about an activation.This is a company full of run around excuses. I'm still waiting for Medco to fix their automated phone system.

Usually, it is good. But when I tried to transfer my RX this last time, I told them I was not ready for it yet, and they filled it and sent it anyway. Also, they gave me three tubes of the medicine which will expire before I can use it. When I had it filled at the retail pharmacy, they only dispensed one tube and told me that after a certain date, it would be no good.

So I am paying over $120.00 for medicine that I will not be able to use versus the $36.00 I paid retail for one tube. I have called several times, and they told me they would get back to me in 24 hrs. That was Oct 12. I kept calling, and they said it was in review.

Medco's website states it covers a drug for quitting smoking. I had the prescription filled one time. The next month, the prescription wasn't covered. I spoke with multiple Medco employees who all told me different explanations. I then looked closer at the claim. Medco not only didn't cover the claim, but they also took money out of my Health Reimbursement Account (HRA), which they did not give to the pharmacy. After months of dealing with Medco, I finally filed a complaint with my company's HR department. They stated that the drug was only covered once in a lifetime. They also claim it says so on Medco's website, which it does not. I logged onto Medco's website today and it still states the drug is covered. It also says how much they will pay in a year for that drug.

Medco now has over $150 out of my HRA, which they claim they cannot put back. My company's HR said that Medco would cut me a check which I would receive in 15 days. It has now been over 25 business days and I still have no check. Medco is a seriously dishonest company. They have my money and I'm sure they are just hoping I will go away. I would rather go without pharmacy insurance than to deal with this company.

Medco is the worst thing that could have ever happened to me. My insurance started using Medco for prescriptions, what they forgot to tell me is that I need to do the mail order for prescriptions I take on a daily basis, monthly basis etc. When I found out I had to do this I had no choice but to get the prescription at the pharmacy even though the refill wasn't covered (Cost me $80). So then I had my doctor write me a prescription (I take a generic) and they faxed the mail order to Medco. Medco finally sent me my Rx and what happened? They sent me something else the drug I was taking was a generic to begin with so I wasn't sure why they sent me something else.

I called Medco and they told me they don't carry my generic which is why I got something that is similar to what I was supposed to get. Who gave them authorization to do this? My doctor sure as ** didn't. They said it wouldn't matter if my doctor refaxes the prescription or anything because if they don't carry it they can't send it to me.

Are you kidding me? So as of this Sunday I have no more pills. My doctor did not authorize anyone to give me anything else because she knows my medical history and they still did because they don't have it.

This company is an absolute joke. My only prayer is that human resource departments from prospective companies, who are considering this service, will read online all the complaints regarding this amazingly rude and unorganized company. My doctor submitted my prescription renewals to Medco and they were not processed. Seeing as last year when my doctor sent in my renewals, they messed that up too (sent me 7 pills instead of the 90, 90-day renewal). And they charged me for the full 90-day amount of pills ($180 for 7 pills!). They refused to refund or simply send me the remainder of my order! My doctor and I both knew that we had to stay on top of these idiots. When I called, they first said that the fax they received from my doctor was actually from another doctor, and it was a referral for me to have a brain scan! It didn't have my name, account number, or anything (it wasn't even a doctor in their office! ). But they somehow attached it to my account.

Then, my doctor called to see what that mess was and to submit my yearly renewals. They said, "She isn't out of the previous years yet, so we can't take the prescription." My doctor informed them that she just wanted it attached to my account, so that we wouldn't have to deal with them for another year and that we didn't need it refilled. She just want to put the prescriptions on there so they are there when I have to refill. No, they won't do that. You have to wait until your prescriptions run out. Then, you have to wait the 3 months that it typically takes for them to get their junk together (because they will lose it, say they never got it, attach it to someone else's account, it gets lost in the mail etc.).

God forbid you take your prescription to your neighborhood drug store, because then they will charge you at least double for not sending to them. My doctor is filing a complaint as am I on every single forum I can possibly find! These people are crazy! Good luck on getting someone who speaks English, not to mention any customer service! They should all be fired and will certainly go bankrupt should their actual customers ever have the choice of whether to use them or not! I don't care how much your company is saving on health insurance costs. It isn't worth it to deal with these nincompoops!

There are some drugs that are free for me at the pharmacy. I get them for free at the pharmacy. After I switched to Medco, they billed me 3 times in a row for these drugs, regardless of my phone calls and conversations with supervisors. I am disgusted by Medco .

Without any action on my part, Medco enrolled me in their prescription plan. I received a letter telling me that I had been enrolled one day. The next day, I received a notice from my prescription drug provider saying that I had been dropped by them because I already had Medco. When I contacted Medco, they said that the state retirement system had enrolled me automatically (four months after retirement).

I contacted the state retirement and they had no record of having contacted Medco. I spent two days making many phone calls to Medco trying to get dis-enrolled. Finally, the state retirement system contacted them for me. According to the Medco people, their "system was being updated" and it would take several days to dis-enroll me. In the meantime, I am without my medicine that needs to be refilled.

My monthly maintenance prescriptions were about to expire so I visited my doctor. He gave me all new scripts to send into Express Scripts. I mailed them in (a mistake), I should have faxed them because from when I mailed them in, it took over six weeks for me to receive them. It was clearly noted on the order form that I would pay for overnight delivery. Did they do this? No. They sent them as a regular mail which took eight to ten days.

One of the prescriptions was not filled because this medication was not covered under the plan. I know that it has never been covered and I would pay regular price for them through Express Scripts, where all my scripts were filled at and which I had done for almost three years now. Why didn't they look at the history? Now, the new rules are that I needed to print "Cash & Carry" on the back of the prescription. They were to send the prescription back to me.

After two to three weeks of not receiving the prescription back, I called them again. Apparently, they still had the original script and had not sent it back. They would send the script back after 24-48 hours and then it would take up to ten days to get it back--only to print "Cash & Carry" and I need to return it back to them! Something has happened to this company in the last six to eight months. They have no clue of what they have and what to do!

I used to like this company, not anymore. I am advising my company not to renew the contract with Express Scripts. They have no control of what everyone is doing. I think that some people make up their own rules. "Cash & Carry?" Where did this come from? I never received any letter about the changes in procedures or rules. From time of sending the original script in and from the time that I should receive it back, it will probably be three months--that's crazy!

I have had Medco pharmacy insurance since 2004. In the time of service, I have had nothing but problems with this company. My overall complaint is that they are rude and unprofessional. I have complained to various people all to no avail, possibly because Medco is considered an award winning company. It is obvious to me that I wasn't asked to rate them.

In the past two months, I have had four problems. I was instructed to use the computer page about medication costs, which I did. I sent a check for the amount indicated on the computer. When I was billed an additional amount, I was told that the prices did not reflect my particular coverage. I even sent them a copy of the information that was listed on the computer. The copy didn't matter, the cost did not reflect my particular plan. However, the only way I could get the prices was to use information regarding my particular plan.

In the next case, I called and made arrangements regarding three medications. I was told by the representative that I could be billed for the medications once they were shipped. Yesterday, I received a call stating that my medications would not be shipped until they were paid in full.

Thirdly, on 8/17, Medco received my scripts with money to cover them. I kept getting replies (at least every other day) that said, "Your medications are promptly being processed and we want to ensure that you get your medications in a timely manner. We are here to serve you." The medications were not shipped until 8/31. That just doesn't seem timely to me.

Lastly, but probably most importantly, I had a severe reaction to a medication, and I cannot take it. I have contacted Medco three times to tell them to remove this medication from my available medications to be filled. I have received five notifications that I need to have the medication filled in the usual three-month plan.

They gave me one price and after shipping, they went up on the price, saying I was in the Medicare gap. Is there no control on the amounts that they claim are regular prices which they base gap coverage on? I called and they said my only recourse was to file a complaint and I was stuck with the drugs. When UPS attempted to deliver, I refused delivery.

I've filed with the credit card company for a charge back, and I will see what happens. I still need my drugs. Only one put me in the gap, according to them. I would accept the other three, and the other one, I can get on the Internet cheaper anyway. I want to know why Medicare is going broke. It's people like these sticking it to everyone.

Prescriptions were sent in by the clinic with a note on them not to fill until costs were discussed with me. Medco moved forward with filling the prescriptions and withdrew funds from my checking account with out authorization. When I found the error I immediately called the company and advised them of what had happened. Although they admitted that they had messed up and sent the prescriptions in error they stated that I would still be responsible for the costs. I will no longer use Medco and will be filing a complaint with my Company in regards to this dispute.

Even though I met my out of pocket max early this year, I saw that I got charged for some medications I bought from my pharmacy. I called Medco Health Solutions and they told me that it looks like their system did not get the updated out of pocket max from my insurance company. I called the Insurance Company and they said that they will look into fixing it. After it was fixed, I saw again that I got charged. I called again and this time they also didn't know why. They told me that they will find out and let me know. They spent another few weeks and then I called again.

This time they told me that it is because I am being penalized for not going through mail order. This whole process took more than 2 months. If they had told me this earlier I would have done a mail order. But instead of apologizing they talked to me rudely saying that such rules are written in the packet provided to you at the beginning of the year. Even though it may be written somewhere, when I make a phone call to inquire they should not be providing me with misleading answers and on top of that being rude. If it is a penalty charge, there should be some way of notifying the consumer that they are being penalized instead of just getting hit by the penalty, not knowing about it, and then being misled by customer service.

I live in St. Petersburg. I have my scrip for my medicine but no one has the manufacturer. I need IVAX and they will not order it for me. The IVAX Corporation has a full supply and it can be ordered.

Walgreens has Watson and will not order IVAX, CVS has Watson and will not order for me, Publix has Watson and no IVAX. I was on the phone and called just about all of the pharmacies and all they have is Watson.

Watson has already put one company out of business. They are selling so all the pharmacies are buying their medicine and after they put them all out, they will be able to charge whatever they want. This is called a monopoly and is illegal. Plus their stock is soaring.

I had my MD send a prescription request to Medco in a timely manner, so I would have the needed meds prior to a required work trip. On Monday, I called Medco and they stated that they had the order but "could not view it" and to call back on Tuesday. I called Tuesday and they said the order was being "processed" and to check back on Wednesday to make sure it was mailed (so I would receive it prior to my travel plans on Sunday).

I called back on Wednesday, only to be told that there was no guarantee that I would get the meds by Sunday and I should have called sooner! Only after I asked for a supervisor was I told they would make an exception and get the meds to me by Saturday. Saturday rolled by and no meds. When I called my local pharmacy, they could not fill the prescription since they needed the prescription my MD sent to Medco. When I called Medco today (Tuesday, on my trip with no meds), they advised that they canceled my order since my MD did not get pre-authorization.

Now, he needs to call and get pre-authorization and resend a prescription to them? Despite the fact that this is a refill for a medication I have been taking for over 5 years; that it could have serious medical consequences to stop taking it; that 3 prior Medco employees told me there were no issues. When calling tonight, Medco blamed me for not knowing that it needed a "pre-authorization", that my MD would need to start the process all over again and that they would not expedite the order/authorization.

How am I suppose to know the process when Medco's own employees did not know? How is it okay to deny a patient here needed meds (based on an established history and MD prescription) and allow the patient to suffer from drug withdrawal symptoms/reactions with no concern for penalties to the company? Medco would not accept any responsibility for the errors made or provide any options to resolve/expedite the issue.

Medco sells policies to employers at a reduced rate, if the employers opt to have the enrolees to get pre-approval on certain medications. Not only does Medco drag their feet on the medications, they are requiring me to get my medications pre-approval, every 6 months. They lie and deny it on the phone. I talked to my doctor and its all there in my records, where Medco is adding extra constraints to force folks to go without their meds. I am complaining loudly to my husband's employer, the BBB, and my lawyer.

We switched from health maintenance organization (HMO) to an open access ?l?n (OAP), both of which included Medco as the prescription administrator. I didn't hear otherwise that I would need a new prior authorization for my Lexapro. I assumed that since I was a prior patient, that would carry over to my new plan. It didn't happen that way of course, so here I am trying to figure out a way to make them authorize the Lexapro, which they had been paying for from 2007 until May 2011. I was told that I was a new patient, and that they wouldn't even consider approving it until I had been on Celexa, Paxil, Wellbutrin, etc. for three months. I tried explaining that I wasn't really a new patient in the biblical sense, rather one that had traded up in plans. But it didn't matter. Medco didn't care that I was experiencing major withdrawal symptoms from the sudden stop of the Lexapro, which I had been taking for 4 years.

I called my doctor who tried faxing and explaining what the situation was. In fact, even his nurse tried helping but to no avail. Here's my complaint or question as it were- Don't these prescription companies have some sort of cross reference system in place to ensure this sort of thing doesn't happen on a regular basis? Or does this happen all the time and no one complains about it because they are at the mercy of Medco?

Here's the best part to me anyway -- I was saving Medco money (in theory) by splitting pills, which made my scripts last two months instead of one. I am a conscious consumer. Today, I pick up my Lexapro at a cost of $118 instead of the $24 Co-pay that my insurance entitles me to. All I can hope for is that they approve it, see the error of their ways and I get reimbursed for the difference.

Why can't these companies be held to a different and sensible standard that is ethical and puts the patient first? Is that really that much of a pie in the sky idea?

Since my union started using Medco, every single month there is an issue with receiving my prescription and that of my wife. There are so many issues that I'd need to speak with someone over the phone to go over each incident.

The latest incident is that once again the medication I need every month is being withheld from me. One of my medicines is a breathing medication that I've been out of for a month and Medco is giving me every excuse on why they didn't send it. My doctor prescribed this medication and without it I can't breathe. They're playing with my life! One of the reasons I was told was that my debit card number was incorrect. They use the same card every month. Also, the pharmacist said they they're withholding my Citalopram (Lexapro) and a stomach medication, both of which I have been taking simultaneously for years. They're saying that they're worried about the effect of mixing those two medications. How dare they withhold medication, out of the blue, which I need every month and which my doctor prescribed?

They're playing with my health and they have no right to do that. Every single month is one thing after another, and don't even get me started on how they always say that I owe money on my account and they never just send my medication when I need it because they're always saying I owe this and that amount. It never ends with these people.

The prescription I had was a recall and when a recall happens, consumers are supposed to be entitled to a full refund. Medco refuses to refund the amount I paid out of pocket for the recalled prescription; therefore, they got to keep the money. I was told by them via Internet to throw the prescription away because they would not refund. Then, they turned around after I discarded the product claiming that they would issue a partial refund back to my credit card. However, I never received any money back from them. When they claimed that they would issue a partial refund, they requested the unused portion be returned even after the previous representative told me to discard it.

Medco shipped, without refill authorization, medication. I filed the 90-day prescription in February with one refill authorized. When the first shipment was finished, I ordered the second. I changed insurance (and doctor) in June. On August 3, Medco refilled the prescription without authorization, charging me. I emailed to determine why and informed them I no longer used them. I was told it was automatic and they sent it because the doctor prescribed it. I then called and received the same excuse, and was told they would not take back the medication and would not refund.

On August 8, my previous doctor's office called and told me they received a request for additional refills from Medco and that I needed to see the doctor first. Medco sent this request after I removed my account; after I told them they were no longer authorized to act on my behalf. When I called on the phone, I told them I wanted a refund, they refused. It is my contention that they send unprescribed medication (prescription expired) to me and charge me for it. Then attempted to cover it up by obtaining a new prescription. Unethical, abuse of trust.

Many people do not complain to their companies about their contract with this pharmacy. Medco insists on the use of their mail order service. They penalizes users of Health Spending Accounts offered by employers by not applying prescription costs toward high deductible HSAs (after two months of maintenance medication picked up at retail pharmacies). So, if you are adverse to using mail order because you want to be able to go down the street and ask where your medication is, or if you want to make sure your medication is not sent to the wrong place, or if you want to have a better control of obtaining your medication, or if you trust your local retail pharmacy to fill your prescription accurately and don't trust Medco to do that--you are not going to get your payments for maintenance medications applied to your yearly HSA deductible.

This can depend on the contract your employer has with Medco. In our case, it is Intel's contract that allows Medco to do this to its employees, which is a cost-cutting "non" benefit on the part of Intel. You may find this data in FAQ, or have gotten an obscure "warning" of it sometime back the distant past. But most people who are switching to high deductible HSAs are not aware of this Medco practice. If you take this into consideration, this could add up to several hundred dollars or more of extra prescription expense for you if you use an HSA. Why not just bail on Medco and go to Costco? There, you can get your medications cheaper and still have some control instead of being strong armed into using the Medco mail order program. Vote with your feet. If everyone did, Medco would not be doing so well. Complain to your company benefit department if you are unhappy with Medco. More people need to speak up about this corrupt company and their own employer's relationship with it.

My wife no longer takes her meds because the prescription was wrong. We were paying for 90 days and were getting only a 30-day supply.

I had to change to Medco for my meds and now, instead of having to pay $50 for 1 month, I have to come up with $125 for 3 months. This small savings is not worth the hassle.

I called to cancel a medication that doctor advised to discontinue taking for my 15 year old son. Online, the medication showed pending shipment. When I called, the representative indicated that current shipment and all future medication will be canceled. I needed to wait on hold for a supervisor to confirm my request. After nearly 30 minutes on the phone with Medco, I thought I was done until the canceled mess arrived on Saturday 8/12. When I called to find out what happened, they did not have accurate accounting of my calls. They will investigate the issue. But it is all one sided in terms of the representative's notes. I am now stuck paying for the medication.

We are forced to use Medco via my employee health insurance. My husband's doctor called in a prescription for Lipitor, without my husband's consent. Medco shipped the Lipitor, without the consent of myself or my husband. They billed us for a ridiculous co-pay of more than $1.00 per pill. My husband refused to take the medication, as he has read about horrifying side effects. Medco refused to take the medication back, and has also refused to remove the charge. They have also placed a hold on our account. They refused to ship any further medications, until I pay an outrageous co-pay for medications that I did not authorize and that my husband will not take.

I have been on hold for 20 minutes so I thought I would help out if I could. Do not give your credit card number to Medco. They will use it even when they say they won't. Keep in mind that they have a different person handling every step of your order so screw-ups are common. Turn your answering machine on for your 4 calls on the same medicine order. They will call you after you receive the medicine to let you know they are going to mail it and you already have it.

When they call, they will give you some numbers of the medicine they are referring to. If you take a lot of pills, have fun figuring it out. You might want to check your history online a lot as they like getting rid of your medicine without telling you they don't have it anymore or you're going to pay a fortune for it from now on. If you have a medicine company helping you pay for any of your medicine, forget it. They are still going to bill you and never straighten it out. You will need to pay for it so you might as well get a second job. Make sure your doctor gives you a script for blood pressure pills as you will need them. I've been on hold for over half an hour.

I'm forced to use them. I have some shots flown here once a month. It used to be every three months. What an expense to put them on a plane and send them overnight and be here in the morning. I can never get answers to anything that has common sense so I quit trying. And last of all, you will find you can't get into your account online, every now and then. You never know when so be prepared to call them. Thank you.

I am a physician who was graduating from my final level of training at the University of California Davis on 07/31/11. I was very concerned because I have medical conditions which require that I take 5 medications, and any noncompliance in taking them result in severe medical consequences. I communicated this with my local pharmacy and my physician. And the pharmacy told me that they contacted my health insurance company, Western Health Advantage, who stated that I could get 90 day prescriptions of my medications through Medco.

I subsequently called Medco on 07/28/11 and spoke to a representative (I wish I had written her name down) who told me that all I had to do was get the doctor to write the prescriptions and fax them in. I had not addressed this issue earlier for two reasons: One, was I had expected to immediately transition into employment after graduating on 07/31/11, and second, is I was actually only low on 1 of my 5 medications.

Unfortunately, I take a control 2 medication in which you have to have the actual paper prescription; a fax or phone call is insufficient. Therefore, I needed to overnight the paper prescription to Medco so that they would receive it before 07/31/11. I asked the Medco representative what the procedure would be and she stated that I would need to submit the prescription with my address, my billing information, my member number, my name, my date of birth, my phone number, my doctor's name, and my doctor's phone number. She stated that I needed to submit this to Medco Health Solutions of Dallas, PO Box 650322, Dallas, TX 75265-0322.

I even repeated this information back to her for verification. I sent it overnight and it was received on 07/30/11 at 11:22AM.

Medco contacted my doctor to have my RXs done thru Medco. So Medco shipped it basic when my local pharmacy said they should have done it overnight. They also took my refill at A&P and I can't get it refilled there.

I have no medication now and can't go back to work because of Medco not sending my medication overnight. I am on the East Coast and my medication went from Vegas to California. They will not even call my doctor to get me a small supply to hold me over until next week. So if I get fired from my job I guess I will sue Medco.

Three times in just this year alone, either lack of information by customer service representatives and supervisors or failure to assist in emergency situations has caused delays in life saving drugs (HUMALOG and LANTUS). On most recent request for Emergency Price override on July 29, 2011, I was informed that this was possible if I had a pharmacist to call into their pharmacy. This was done only to be advised that this was not policy. I realized that I was responsible for dropping/breaking a new bottle of Humalog yet had just returned to work under restricted hours due to a 20 week leave for Diabetes.

Then Aug. 2nd my doctor had a script, since a friend received her script and was able to provide me an approximate 5-day supply. When talking to this Kristen, manager at Medco, I was advised that order would take 9-12 days to begin process. I advised that this was a medical need and required the order to be shipped ASAP. She just kept stating "policy" and said she would refer to a pharmacist. I have still not heard from them.

Also a few months ago, an order for LANTUS was continuously declined for shipment. The Bill was $111.xx and as per an agreement with First Data Tech. Inc., Medco was required to collect any funds exceeding $100.00. However, over 5 emergency shipments were placed by representatives and supervisors; None could state why shipment was not shipped. This continued until a nurse from our Health Advocates line called Medco and forced shipment in 2 parts so bill could be split. At the time, I was already under leave for uncontrolled Diabetes which had taken my right eye and increased my light sensitivity. This setback required an additional 5 weeks to restabilize my health and diabetic numbers since I was out of medication for over 1 week. This also caused several mini comas and collapses as numbers declined under 25 even with nurse on phone.

The other time I was declined a shipment of LANTUS was when my doctor had ordered medicines, needle that was to be 1/2in 31 qa. Instead of contacting me or my doctor, a week went by until I had to call and was informed that representative had stated that they had this gauge in error and a new order was to be faxed. Again, placing my health in severe jeopardy and causing additional loss of time at work. This time, I have lost 2 days. Last time, 20 weeks and still under doctor's care and restricted hours.

I have always used Medco since that was the only plan covered by my insurance. This year we have a $3000.00 deductible, so I priced the EXACT medication at Costco mail order. There were some drugs close in price, but others were outrageous in difference. For example: Wellbutrin 300 at Medco was $214,84. At Costco it was $123.70. Lamitical 200 was $127.61 at Medco and $33.26 at Costco. That's $185.00 difference - $714.00 a year.

Refusing to refill my Topamax prescription with the Brand name as directed by my Dr. Everytime I have to refill my Topamax medication they require a call to my Dr. in order to verify that I need it. They are alleging that my Dr. did not specify on this refill that I am to have the Brand name. This is an ongoing script with no changes in either the name nor the dosage. Every medical professional I have spoken with clarifies that my Dr. does NOT have to specify for the same medication with the same dosage that I am to have the brand name. However this is not the first time Medco has taken it upon themselves to change my medication without notification of either my Dr. or myself. They also changed my blood pressure medicine without my prior knowledge and or ok. They are taking my health and putting me at risk for death.

Oh my God, thought I was the only one.

I am a transa transplant patient. These people stress me out so much. They will tell you one thing, call back and it will be another. I'm afraid of not getting my medicines on time. This is the worst pharmacy I have ever dealt with. They said they mailed my meds, got it three or more weeks later.

One lady told me not to rely on them when I know I need my meds right away. I had to remind her that I was waiting for my meds for at least a month. I don't trust their work ethics and that's scary. They billed my card without telling me after the meds didn't show up because they had to send it again.

My doctor ordered a certain dosage of Alprazolam. I have ALS. The Pharmicist took it upon herself to deny me my medication..Instead of calling the doctor they just denied me without calling to inform me. I waited for the med to come in the mail and it never came. I have contacted them several times and cannot get a straight answer on why a pharmicist decided to overrule the dosage on my medication.

I am on certain medications, that need to be filled on time. On numerous occasions, I and my mother, have either gotten them late, or recently not at all. We called, only to have them say we were going to have to a month without them. Some of these are Psych medications which are vital. This company does not deliver in more then one way. If possible, switch to walgreens or CVS.

I received a letter in May from Medco saying my Aciphex prescription would no longer be covered unless I got pre-approval through a coverage review. I called Medco in May to find out what I needed to do. Then I called my doctor and I thought everything would be taken care of. I called Medco around the middle of June and was told everything was all set. I said that I didn't need a refill at that time because I had a month's supply. When I needed a refill, just call the pharmacy.

Saturday (7/9/11) I called CVS to get a refill. They called me the next day and said it hadn't been approved. I didn't have a chance to call Medco Monday because I'm refinancing my home and was tied up with closing Monday. I called Medco Tuesday (7/12/11). The lady took my doctor's number and said she would call the doctor's office. I said I would call Medco back on Wednesday (7/13/11) to make sure before calling CVS to get my refill. I called today (7/13/11) and it still isn't approved. The lady told me to call the doctor's office. I just called my doctor's office and now I'm sitting here waiting. I'm sick and tired of being jerked around by Medco. I took my last Aciphex this morning and have none to take tomorrow.

They refused to send my prescription after my doctor faxed it to them. They waited for 12 days to notify me of any problems. I have to monitor every prescription to see that they don't screw it up in some way. When you call, they shuffle you around to different people; one hand doesn't know what the other is doing. There's added aggravation dealing with these people. They need to be investigated by the drug administration overseers in someway. Please, don't wait until someone dies.

I sent four prescriptions in to Medco for processing. I only needed one immediately. They called me and told me that I had to pay $245 for the script, which was completely outrageous, so I just asked for one 30-day supply of my anti-anxiety medication (Xanax). They said they would fill it, and tried to make me pay $87 for one month. Then I just requested they mail my original prescriptions back to me. It has been almost three weeks since I made this request, and still have not received my original script for Xanax. I could go into convulsions without this medicine; and I want to sue Medco for endangering my health.

My husband mailed in a new prescription for Avodart. He received a one month supply and was charged $75 for 30 pills. When I called to check the price, Medco's automated system indicated that a 3-month's supply would be $75. I then opted to speak to a customer service representative. She stated that since the physician had written the prescription as a one-month quantity rather than a 3-month quantity -- there was nothing they could do. After speaking to a very rude supervisor, who kept raising her voice and talking over me, I hung up without any resolution. If we had a choice (employer's plan), we certainly wouldn't purchase our prescription from Medco.

My husband had emergency surgery and after surgery, while in the hospital, he was started on Oxycontin. So it only made sense that when he was released from the hospital, the surgeon gave him a RX for the same drug. However medco refused to pay for it because he had never tried another drug like it and had an allergic reaction to it! Then when I appealed the decision, the appeal was done by the same person that denied it in the first place! What a freckin joke this company is! No wonder they make money, they don't pay for anything$

Medco will not accept the Flex Spending Charge Card we were issued for use on whatever insurance doesn't cover. Between the Nokia (employer), United Health Care and Medco - they cannot make their systems work and then d together so they dump on the employee to take care of their "*(&%^!!!!!) instead of solving their internal issues.

I have worked in healthcare for over 10 years. As a health worker and now, as a patient, I am disgusted with the lack of cooperation and overall tendency to delay that most health insurers get away with. I have struggled time and again on the behalf of patients that receive a prescription from their doctor, only to be told that insurance won't cover it. Medco Health Solutions is not the only monster but they are becoming the largest.

My apologies if this matter does not concern you. If not, I would appreciate your help in finding a government department that does.

I am sending a copy of the contact I sent to the White House

My doctor changed my sleep aid from Ambien to Lunesta. We have been in a circle of lies with Medco Health Solutions for the past six weeks regarding coverage and administration of this drug. We have two case IDs, neither of which is acceptable to my pharmacy. The doctor was given a letter approving eligibility. The pharmacy could not fill it. I called again and was told that this is a two part prior authorization. The doctor has been waiting for the last week for another form. In the meantime, I was told that a temporary approval for 5 pills would be sent to my pharmacy. They didn't get it.

Where is open disclosure between the doctor, the pharmacy, the insurer and the patient??? I have obtained two prescriptions from my doctor because the pharmacy said the first one expired. If I want to forget the Lunesta and go back on the Ambien, I would have to drive over to my doctor again for another prescription.

Four entities: the doctor, the insurer, the pharmacy and the patient; Is it too much to ask that they all be on the same page at the same time?

First, this is a monopoly. I am not allowed to get prescriptions from any other company other than Medco unless I'd like to pay full price myself with no reimbursement. My company offers no other health care options with prescription plans besides Medco. This is un-American. Secondly, I've never had a smooth experience, so I'll just pick one at random.

I ordered a prescription for insulin. It sat there for 2 weeks. I checked on it when I realized I was running really low. They told me I had to pay for it before they would ship it out. I go online and there is no way to see how much it costs and no way to pay for it. So I call them. Now I have to pay $15 for a rush shipping and $200 for the meds. Fine. The next day I look on my bank account and I see 2 pending charges for $200 each. One from Medco Columbus, one from Medco Las Vegas. I call back. No one can tell me why or how I have two charges. They don't show 2 charges so they can't tell me if it was charged by mistake and refunded or if I really am just paying twice. Their solution is to set up a credit card and let them automatically charge it with whatever medicines they are going to send to me. The problem with that is that they have randomly decided to send me medicines in the past. I have to pay for them and I can't return them if I don't need them!

They constantly hold my medicine hostage. I can't go to another pharmacy to get it. I am seriously considering to just stop taking my medicine because it's so difficult to get it. Then I'll go into the hospital and have them give me medicine. Seriously, it would be easier. And they wouldn't care at all because then, my Blue Cross would have to pay for the hospitalization and not Medco.

I was on Medco's website, www.medco.com, looked up my prescription drug Adderal and they had it listed as $50 for a 3 month supply. When I was charged $100 for a 3 month supply, I called them up and spoke to a CSR at Medco. They gave me the runaround and told me it would take 2 weeks to fix the error and to call back in two weeks and they would refund me since the internet had it priced wrong. The CSR even spoke to her supervisor regarding it. Things suddenly changed when I told them I took a screen shot on my computer of their pricing error and it had the date on it and the name of the drug, etc. Suddenly, the supervisor got on the phone and said she would refund my money immediately.

I laughed because they thought they could get one past me and correct the error and deny it ever happened, until they quickly found out I wasn't an idiot. I don't trust Medco because they have done numerous things to my husband, very similar to my experiences with them. I quit using them because they are so shady and don't conduct business in a professional way. The negative consequences could've been bad if I had trusted them. Luckily I'm computer savvy and they couldn't screw me over like they were going to try and do. Once they heard the words "screen shot", they didn't even put me on hold before the supervisor got on the phone and told me I would be getting my refund immediately. It's a dog eat dog world out there and don't trust Medco.

I received a call from my doctor stating that they were sending all my Rx refills at one time to Medco and telling me that I needed to contact them and tell them not to fill them until I ordered them as I didn't need refills on some of them. I did contact Medco, who then sent me a reply stating that the RX's had not been entered yet and that a note would be placed. Well, guess what? I received a bunch of Rx's that I don't need (and some I don't get from Medco).

When I contacted them, at first, they asked how come I hadn't called. I said, "I sent you a secure online message and received a response, why would I call?" I was told, "Well, sir, I'm going to take your word for the fact that you contacted us." I replied, "You don't have to take my word. I have the email right here." I was advised, "Oh, well, in that case, it doesn't matter. We will fill Rx's as they are sent in by the doctor." I said, "So, it doesn't matter that I told you not to fill those Rx's?" The reply was, "Sir, the Rx's were filled as ordered by your doctor. We did our part."

I have had multiple problems with Medco. They say that they are contacting my doctor(s) but the doctor never gets the request--or I get the Rx and then a message saying that it can't be filled. Medco has serious customer care issues.

In January, when I re-ordered my maintenance medications, I was informed by MEDCO that due to the new health care, I now need to pay a $250.00 prescription deductible before shipping, so I did. Then in February with my next prescription, I was again charged an additional $250.

After reviewing my on-line account, I immediately called and I was reassured, probably by someone located in India named Peggy, that this was not the case. After all her computer screen only reflected the amount of the prescriptions. Well, lo and behold, my monthly bill comes and there is the extra charge. Now, I call MEDCO yet no one can figure out how to resolve this. They never contact me, and feel the need to research this further even though it is all reflected on one billing cycle (January paid, February billed).

Since MEDCO did not itemize the deductible from the prescriptions, my credit card company cannot put the amount in dispute. So now, I have to pay again. We have been in contact with MEDCO, yet they cannot seem to figure out how to credit my account. They sure knew that I needed a deductible before sending me the medication in the first place, yet they fail to track that it has been paid, and paid again. I cannot afford a monthly $250 charge, let alone the doubling of my prescription co pays but that is yet another discussion.

My only saving grace is that I know for a fact that I am not the only one that this has happened to. Right now, we are still battling this, but ultimately if we all register a complaint maybe we could level this monopoly of bureaucratic idiocy!

On March 16, 2011, Medco kept calling and hanging up. The third time the call came in, I answered and a woman claiming to be a pharmacist wanted to discuss my medications, which we did for 20 minutes. Several times during the conversation, she asked me if I wanted to switch my medications to their mail order pharmacy, which I declined again. I have already stated to the Medco representatives that I am not interested in switching from retail to mail order. She asked if she could mail me information for their mail order program and stated that the insurance company would pay for the first new 90-day prescription for each medicine that I switched over. I told her to mail the information to me, and I would look it over and decide if I wanted to switch or not.

On March 18, I received an e-mail thanking me for my mail order prescription. Since I had not initiated any mail order prescriptions with Medco, I logged into my account on their website and found that the person that had called me on March 16 took the liberty to switch three of my generic medications from retail to their mail order program without my permission! I called Medco to contest this, and one medication has already been shipped, and my doctor has been contacted to provide new prescriptions for the other two. I was told that they couldn't be stopped from being processed so I have no choice but to accept the shipments from their mail order pharmacy.

It is a real shame when a person is forced into switching to a different pharmacy and method of delivery against her will. These companies don't think twice about stomping all over people, and I'll never answer another phone call from Medco again. It would be nice if we, little people, had more power to fight back against these giant companies whose only interest is their bottom line. Less of my medicines than I get at my retail pharmacy, and a great deal of aggravation because I have to be without my medicines until they arrive by mail. That is one reason why I didn't want to switch to mail order.

My mother is 90 years old and bed ridden. Her little body is so bent now that she can only be transported by an ambulance. Medco did not ship patients since October. I contacted Medco on behalf of my mother, and I was told that the doctor put the wrong date on the form. I ask Medco to fax another form to the doctor for the update of the Rx, and they stated they would.

I called the doctor's office and explained about the date, and the nurse told me that as soon as they got the form, it would be corrected and sent to the company again. Here is where the journey really begins. Medco states that the doctor did not fax again to them and the doctor's office stated Medco never had any contact with the office. This is how the story continued and yet my mother was without diapers, bed pads and wipes. We purchased them out of our pocket, even though she is on a program called CBA that provided these items.

Medco continued to blame the doctor. The doctor even did a house call so he could put on the form. He saw my mother and examined her for the products to continue. Still, Medco stated that the form was not signed properly, dated correctly, or a square was not checked, yet the forms or the correction was not sent back to the doctor. Today, March 8, 2011, I called Medco back, and this time, the reason was that the doctor failed to check a square. This time, I was informed that they do not fax back to the doctor and they would mail it to me and I could take it to the doctor myself and have a square checked and fax it to Medco.

This has been going on since October 2010. They have very poor customer service and employee who do not care what their actions are for the patient. They absolutely should be monitored since they are dealing with patients and health concern. They have total unconcern for patient or family, trying to care for patients when this is their business. They continued to blame the doctor rather than fix the solution. Still, they have not fixed the problem, and yet they are the provider chosen by the Home Health Care agency, and the agency says we have to go through Medco. We are trapped by this situation and have no way to resolve it without help.

I used their diabetic insulin pump. Because of the faulty infusion sets of the pump, I have spent time in the hospital and got enormous hospital bills, copays, and permanent health problems. I even lost my job due to excessive absences.

I continue to have prescription problems with Medco, as do page after page of others complaining about all of the same issues I have incurred. Last one occurred in January 2011. They used my personal credit card without authorization. We use a Spending Account Credit Card with them. Once again, just total incompetence. My largest complaint is that they override my doctor's prescriptions without any notice. This complaint was consistent with others' on the complaint page.

Time after time, I am spending time with these incompetents. Had to then fill out a form and fax in, then wait for reimbursement from Spending Account. When is someone going to crack down on these people and put them out of business? They outsource American jobs, and I am sick of this happening to our country. One woman stated her husband died because he did not receive his prescription.

A new prescription was filled for me but with the wrong insurance carrier. Medco did not validate which insurance carrier to use. I was charged the full cost to my credit card. When I told them that they used the wrong insurance carrier, they said there is no other recourse and that they will not accept the prescription back and will not credit the difference. I cannot afford a $383.00 mistake. Medco does not care from whom they charge and will not correct their mistake. They said they would file the new insurance on the refill but would not go back to correct their mistake. They acknowledge that they understood the problem but they would not correct it.

I ordered a prescription for Androgel through their mail-order pharmacy. Medco is my prescription insurance carrier. My physician filled an order for 3 months, renewable 3 more times. The prescription is $50 for the month, but if you go mail order you get 3 months for $100. At least you're supposed to. Since the prescription is for 1-pump-a day and the pump dispenser holds 60 pumps, it's a two-month prescription.

They would not send me two pumps to make it 3 months, since two pumps would in fact be four months and that is not covered under my policy. They then charged me $100 for a two-month prescription rather than giving me the 3 months for $100. They won't give me my money back. I'd like to return the prescription. Since they could not fill the prescription the way the physician wrote it (for 3 months). To make matters worse, I was told by Gene **, a supervisor at their customer help line that if I filled it at my local pharmacy it would have only been $25 for the month. They should have called and given me the option not to fill the prescription. They were not able to fill the prescription as per the doctor's orders.

They had a duty to call me. There's a packet distribution which they can count packets to give me a 90-day supply. They make such a fuss about how mail order is supposed to save you money. What a crock of **. When I receive prescriptions which aren't for generics or for non-preferred brands, they make it a point to call and pester me to switch, and try to second guess the reason the physician prescribed the medicine in the first place. They're very greedy **. Always what's in their best interest never the patient.

My husband's company just pick up Medco. I got information that said I could save a lot with the mail in order through Medco. My doctor just wrote up new prescriptions, so I thought I would check them out.

I called the Medco representative and she gave me the price for 3 separate medications for 90 days and 1 that they do not carry so she couldn't give me a price for that one. Prices sounded good so I said "What do I do next? " I was told to fill out paper work and send in original script. I only got 1 script for 90 days.

Here is the kicker! The 2nd medication I got was for 45 days but I was charged for 90 days. Then the last medication but yes it was the Least, (they actually gave me a break) they charged me for 45 days (instead of 90) but only gave me 13 days(pills). When I called about the lack of medicines, they said that is what my policy says to do. "We are sorry they didn't tell you that when you got the quote for 90 days. You can get the remainder of the medicines if your doctor fills out an extra form but it will cost you another $200." Yee Haa! What a great money maker. Charged the customer 2 times for the 1 thing they ordered. Oh yeah, they said my only option is to write a Letter of Appeal to United Healthcare.

I have a complaint of making patients fill their maintenance medications through them only or pay the full cash price through their local pharmacy. What about the people that live paycheck to paycheck that can't afford to come up with the full amount for three months? I stopped getting my kids their medication because of this. I went to buying it over the counter. And I sent my husband back to the doctor with Walgreens' list of prescriptions on their plan. I had his doctor prescribe one of them for him because I can't pay for the maintenance medications upfront for three months, especially since he is on 7 different medications. What about us? Do we have a say on this?

They constantly call me after I told them I am not interested in the mail order drug program. Every time they call, it is from a different phone number so I am assuming different people are calling. They call me everyday.

I have been dealing with much frustration, with Medco over quite a few years. The problems are many including long wait time on the phone which ended up in tears. As a result, I now refuse any phone calls with them. They have messaging on their secure Web site or they can use the USPS, which they trust for sending even class three drugs. But Medco refuses to deal with any complaint unless I call a pharmacist. The most recent complaint is with shortages and broken pills. I always count my pills because for so many times, I have been shorted. Ironically (or not), it happened most often with class three--darvocet.

I would report the shortages via messaging on their Web site and I would sometimes get no response. Sometimes, I would write again or sometimes I would give up. It happened so often that I pressed it sometimes. With the darvocet, it did happen too often that they must have an in-house problem with stealing one pill here and there of narcotic pain pills. So, I kept insisting that they replace the one or two pills that they shorted my order. One time, they insisted that my doctor provide a new prescription for the missing pills.

If I'm a drug addict, I doubt if I would be insisting on one pill, or even the very mild darvocet. One pill isn't going to make a difference for me--except for the fact that it was owed to me. I paid for it, and they made a mistake that needed to be corrected. If my payment to them was short just a little, would they let it slide? Many times, I have been shorted various pills (I take five different Rx drugs). Generally, they refuse to supply the missing pills. Ironically, only one time has the error been in my favor--you would think statistically that when errors can occur, that it could be over once in a while. Nope--only once, but I've been shorted over a dozen times.

I often ignore mistakes because it is such a headache to report it, which I'm sure is their intent. Now, when I report it via their secure Web site messaging (they refuse to use email), they refuse to do anything about it, insisting that I call their pharmacist. I have a legal Rx, I have paid for the drugs, yet they refuse to correct their mistake unless I talk to a pharmacist. I have serious health problem. I don't deal with stress well at all, and every time I've talked to them, they bring me to tears out of stress and frustration, so I refuse to call them.

They have said that their Web site isn't secure enough to use for that, yet it is secure enough to contain my complete drug history and credit card information. When I suggest letters via USPS, they say that it isn't secure enough. They don't know who might receive it, yet it is okay to send expensive drugs, and class three drugs. They won't let me qualify myself with a password on the phone, but email and their Web site requires that I use a password. These are just the most current problems.

I have also tried to find out information about the exact ingredients of the generic atenolol that they send to me. Over time, the generic drug they ship has changed. The pill itself is now sticky and rough feeling. It leaves a residue on my fingers when touched only briefly enough to get it into my mouth. Then, it starts to dissolve immediately before it can be quickly swallowed. Now, it leaves a bitter or awful taste in my mouth twice a day when I take this new version of the generic.

I did not recall when this lower quality generic started to be shipped (replacing another generic version of the same drug). I was seeing an allergist for some months, looking for a reason for a skin problem. Everything we knew of had been eliminated as a cause. Then, I recalled that perhaps around the time the skin problem started, I had started a new batch of atenolol, but I didn't know if that was the first time they provided that version of the generic. I asked Medco to tell me when they started supplying this version of the generic to me, and what the inactive ingredients of this pill are.

Both counts, they refused to give me any information, even though this information is easily linked for them. The drug is made by a pharmaceutical company in India--who knows where that company gets their components (unregulated China)? By the sticky feel of the pill, they either skip a step to make it smooth and hard, or the components are so different that they cannot make it smooth. The once tiny pill is now at least twice the size it was--so they have found some far cheaper inactive ingredient to carry the active ingredient.

I also take thyroid hormone (synthroid). The drug maker used to say on their Web site that it is a heat-sensitive drug--and if exposed to a temperature higher than ** for ** hours, then you should toss it and get a new supply. Yet, Medco makes no allowance for shipping that drug to me in the normal mail. I live in an area with extreme heat for at least six months of the year, so I have to order a 90-day supply of that drug at least twice during the hot months. I have tried every possible way of placing my order so it will not be in the mail over a weekend, but it often is.

I have asked them to only mail early in the week, but they refuse to make any allowances. When that drug is not effective, it can cause an irregular heart beat (for which I've been hospitalized five times). It causes hair to fall out, gain weight, and many more problems. My health is so fragile that any blips caused by my medications not being right can cause significant health problems for me, which in turn, can also result in significant medical treatment costs. I'm just so tired of trying to deal with them, and that is their intent.

They know most people will give up with complaints eventually if they keep resisting, keep saying no, and keep adding layers of "customer service" that you must wade through. That is easier and more cost effective for them. How much training does it take for an employee to answer a phone or a message with a non-resolution time after time? It takes no skills, no education, and little training.

Where to start. This place is the worst possible company to deal with ever! The latest fiasco has to deal with being charged for medication I've already paid for. This has happened several times in the years that I have been forced to use through my insurance company.

In the past after jumping through many many hoops I was able to get a refund. Not this time however. I was given a resolution specialist who has been anything but that. All I ever get is voice mail and after attempting 12 times to contact this person I was finally told to go to my bank and fill out an affidavit for unauthorized payments to get my refund. Well after doing that, I was told by the bank that I have to resolve this with the merchant that charged me. The bank went as far as too contact Medco who then lied to the bank, saying that they do not show any over payments and they will not refund anything.

o now not only am I out the money they overcharged me, but also multiple overdraft charges incurred when the unauthorized payments went through. I have also asked multiple times for lump sum billing and the request always falls on deaf ears. I was told they do not do that, that they only bill out for individual prescriptions in which I caught them in,yet another lie as I take 12 Rx's and routinely only receive 4 bills for 12 Rx's. Next, I use to take Nexium as my acid reflex Rx in which I have to take as my Metformin causes the acid reflex. I was informed by my doctor that I can no longer take that as it interacts with Plavix in a bad way. The only thing that I can take that actually works is Prevacid, but Medco will not cover Prevacid because there is a generic for it.

The generic does not work for me so I have to use the Prevacid in which Medco likes to charge me four times the amount that I was paying for the Nexium. They say I have to take the generic regardless whether it works or not. Their customer service is non-existent. I have worked in customer service most of my life. If I ever treated a customer the way I have been treated by this company, I would never be able to get work any where.

Oh, what a continuing saga. Ever since, we have been forced to use Medco as our prescription provider due to my husband's job. When I was employed, we were able to less expensively pick up our prescriptions from our local pharmacy. Never a problem. I wish I had clocked the hours I have spent on the phone with Medco.

Finally, I cannot take it any longer. As the last time I spoke with them, they guaranteed I would receive my refills automatically. "No worries," they said. Everything is now as it should be. This after so many issues, I can't even begin to list, including my doctor not even being able to prescribe the blood pressure medicine I had been on for years.

He actually had to use a different one that was "acceptable" to Medco. But I digressed, I was preparing my weekly pill box as I have about five critical prescriptions I must take daily and found that I had three left of one and two left of another and I have not yet received my promised refills. So I called yet again this evening and she informed me that I am not set up for automatic refill on two or three of my prescriptions. "How can that be?" I lamented to her. I was guaranteed it was set up correctly! No response at the other end other than she would now set me up on automatic.

I really should have taken another blood pressure medicine at this time, as I thought I was going to lose it. She must be used to the abuse I could not refrain from bestowing upon her, as she stayed as calm as a cucumber without apologizing for Medco. However, she did suggest that I could get a few pills from my doctor.

This set me off on another rant, as of course I could figure that out myself, however. "Why do I always have to fix what they did wrong?" No response again. So here we are. Why hasn't the Attorney General done something about these people? Kickbacks per chance? Something to consider. Lastly, why do their representatives all have accents? Are they located in the US? Nice to see they have jobs and I no longer have my job.

Medco stated I can only get 3 prescriptions filled at CVS. After that, I can only get my prescriptions filled from Medco only and nobody else. They threatened to rise the cost from $40.00 to $200.00 for my medication located in the CVS Store. This way this would persuade me to buy from them. They are bullying customers to buy from them. I see this as bad business practices and illegal and want to see action taken. I am without my medicine. They forced me to order from Medco and I still do not have my medicine. This is a life threatening situation.

November 19, 2010, I went online and made a request for a refill of Lexapro (20mg) 90-day supply. 11/24/2010, I went online again to check the status. To my disbelief and dismay, I discovered Medco had made a switch on my drug. They had decided to switch my meds to a generic drug called Citalopram HBr tabs and had already shipped it. I have never taken this drug and have no intention to. Lexapro works well for me with no side effects. But you see, Lexapro is not one of Medco's preferred drugs. I pay a much higher co-pay of $60.00 because it isn't.

But more than likely, Medco and their parent company (Merck) do not have an invested interest in the drug Lexapro (ergo they hike my cost to discourage my choice). They did not ask me, inform or advise me in any way that they were making a switch. Then when I called, they tried to tell me it was the generic form of Lexapro, that they could do this and they said they contacted my doctor's office and spoke with a Julia **. I never heard of her.

When I asked for a name and address to file a complaint about Medco, they said they would file one for me. Give me a break. I had already called or talked to at least 7 different people at Medco on 3 different dates (11/24/10, 11/26/10 and 11/27/10). They would only let me talk to a Team Resolution Lead. They would not transfer me to a supervisor and they would not let me speak to a pharmacist. They talked in circles and would not answer direct questions or pretended to not understand. After much hammering on my part, they did finally give me the name and address of the Attorney General in Ohio. Now, they are telling me it will take another 5 to 7 days to "turn around" the correct Rx. I was advised to leave another message to the same people I talked to yesterday (11/26/2010).

I am fighting to keep from falling further into depression. They have not helped my situation in the least. Instead, they are causing more delays and causing me severe anxiety, anger and worsening depression. They tell me I can have a free 7-day supply but I will have to get another Rx from my doctor. Why do I need another one? They had the power to create a new med for me without a written script when they made the switch. But no, when I am not doing the meds "they" think I should be taking they throw the problem back at me. They have no idea how difficult it will be for me to do this with everything that is going on in my life right now. My job will be relocating me to Atlanta, GA quite soon. I could very possibly be stranded without my meds.

I checked the anticipated delivery date of my prescriptions online. They were due to ship on 11/19. Two days later, the shipping date was updated to 11/24. When I called Medco and inquired if there was a problem, I was told that the shipment was held for address verification. I told the Customer Service Representative that it was the same address I've used for years. I was told there was no return address on the envelope containing the order form and prescriptions. I told her to look at the order form. She did and saw that the entire address was there! When I asked why I wasn't called either at work or at home to verify the address, she had no answer. She said she would expedite the shipment to go out on 11/22 or an 11/23 delivery.

I'm hopeful but not confident that they will arrive on that date. This is a continued incompetence. If the medicines arrive on 11/23, I'm in good shape. If not, I'm out of a medicine. I need to take on a daily basis. I'll need to get yet another prescription from my doctor and fill it locally while I wait for the Medco shipment to arrive. This is not the first and probably not the last time. This has happened.

I sent a 90-day prescription to Medco and they sent me the wrong mg for my daughter's medication. I called them immediately when I opened the package and they said that someone would call me on Monday. I received no calls from them all week so today, one week later, I called them again. I got a run-around and no response as to where my daughter's medication is. This was a new mg and my daughter needs the medication. I already paid and Medco cashed the check. I have not gotten the medication I paid for--nor an answer as to when it will come. I have called them two different times now and this is costing me cell phone minutes.

I have had my prescription filled by Medco in the past with no problem. They filled it 3 months at a time and charged me $75. This saved me $5 per refill since I have a $30 deductible. When the prescription expired for my Crestor, I got a new one from the doctor for another 12 months. I sent it to Medco. This time they only filled it for 30 days and charged me the full $75 dollars. When I called, they said my doctor should have written the prescription for 3 months at a time and it was his fault. This is not the case. Any savings you may think you will get from Medco. beware; they will find ways to make you pay more. Customer service is no service. Stay with a local RX you can talk to in person!

I have made a complaint to the FTC dated 11/2/10. I am disabled due to an auto-immune disease and another chronic illness. I am currently paying $1600+ weekly out-of-pocket for medication I must have. These medications, prescribed by my physician, require review every 6 months in order to be covered by Medco. I have been unable to obtain this review from Medco. Although my doctor completed the required paperwork weeks ago and his office faxed it more than5 times, and my doctor personally faxed at least once,

Medco claims they have not received a single fax. The problem of so many lost faxes happened the last time I needed a review to obtain reimbursement for a prescription. Within two weeks, I will run out of money for my meds and have to be hospitalized. I will also be about $20,000 in debt for which I may have to remortgage our family home. Both my doctor and local independent pharmacist have spent countless hours resolving problems with Medco on my behalf. I assume both of these caring and responsible practitioners spend a significant portion of their working days resolving problems with Medco on behalf of their many patients. They are still trying to resolve my current crisis and I may yet avoid a hospital stay and financial disaster.

Fruedenheim in the New York Times wrote on 9/30: "To meet quotas for the number of prescriptions processed every hour, employees delayed or destroyed prescriptions considered more time-consuming because they would require calling a doctor's office. It is clear that Medco employees regularly throw out prescriptions and faxes that will require extra time to process so they can make the unreasonable quotas mandated by their supervisors. I have read similar complaints regarding cancer medications which need to be taken on a precise schedule to extend or save lives. The company and its senior officers are aware of this practice. This behavior has been repeatedly prosecuted for by both federal and state governments."

"In addition, they have been prosecuted and fined for many other crimes; fraud, negligence, kickbacks and more. I have had problems with every Medco interaction. I believe overwhelming evidence proves that Medco keeps costs down by inflicting pain and misery, ultimately killing and thus resolving problems with their sickest and costliest clients. In every case I have read, our government has traded the public's health and safety for cash. All the final agreements include the phrase that, "Medco did not admit to any wrongdoing". By this one phrase, they have made it almost impossible for those harmed or relatives of those killed to win civil suits."

"The same phrase in these judgments makes it impossible to hold Medco's directors criminally liable for their behavior. Medco has racked up hundreds of millions of dollars in prosecuted fines since 2000. A slap on the wrist since they make billions in profit, record profits for 2010 Q3.We must find a way to hold each and every person involved responsible for their crimes. Our democracy depends on our faith in justice. Our lives depend on justice itself. My prayers are with all who are now suffering or have suffered from corporate criminal activities and greed.

I tried to refill a prescription with Medco which is the vendor I'm required to deal with through my work health insurance. I have been on the medication for 1 year, but ran into problems when it came up for renewal. My doctor faxed the prescription to Medco several times and Medco denied receiving it several times. Three weeks have passed and I still do not have the prescription refilled. I've been given a variety of fax numbers by Medco but none of them seem to work. I am at my wit's end with seemingly no recourse. The Medco customer service reps appear to be trained to say, "We have no record of receiving your doctor's fax." Then, when the conversation ends, the rep says, "Is there anything else I can help you with?" The whole situation is ridiculous.

Why do we have insurance companies if their main purpose is to play interference between the doctor and the patient. It makes no sense. Meanwhile, I and a lot of others, so I see, are off their medicines while Medco continues the facade of providing a useful "service", some service. They should be sued for fraud. I pay my premiums but get zero service. It's a fraud.

It cost twice as much as the original prescription that I ordered $125.00. My prescription needed to have a preapproval and instead of getting it from my doctor they gave him a list of comparable twice as expensive alternatives. Now I have this medicine that I didn't order or approve and I can't take it because it makes me sick and they want me to pay the $125.00 before they will give me the correct medicine that I ordered in the first place. I did nothing wrong and I'm supposed to throw away $125.00. Who protects the consumer here?

Once again Medco has struck. After several years of filling my Nexium for the compete year aka 365 pills, they now want pre approval for something that has been the norm for the GERD I have suffered from for over 40 years. Doctor faxes in pre approval stuff and Medco faxes back next day they don't have me in the system. They just received and filled a fax two days before from another doctor I use.

Call the doctor's office after talking to some brainless Medco wonder. She says for my doc to call them. Doc says no, Medco puts them on hold too long, have patients to see, work to do. Medco has a poor response time to clients and med professionals alike it seems. I just had a heart attack a week ago and this nonsense may make me have another.

I had a prescription for Topamax. My doctor previously had written a letter to Medco stating to only give me name brand due to allergies. When I went to refill this, the automated teller said I needed a new script, and said we will fax your doctor. So I believed they would fill with the medication I was taking, not something different. They sent me the generic, even though they see that I don't take that. When I called, they had no interest in correcting their error. They have a doctor's letter and know my allergies, and simply don't care. What kind of pharmacy operates this way?

Stay away from outfit. Each time I try to get a prescription, filled I get all kinds of roadblocks. I have been using mail in pharmacies for over 10 years without any problems but this year my company changed pharmacy to Medco. So far, Medco has been a nightmare. They keep trying to find reasons to deny my prescriptions and I have to spend hours on the phone to get my medicine. If you can, avoid Medco.

I've tried to get a single prescription for Gemfibrozil filled for, without exaggeration, more than a month ago. On two occasions, I was told the prescription would be overnighted to me, with apologies for the delay. It never arrived and I've never received an explanation. I'm supposed to take a dose of Gemfibrozil twice daily for cholesterol. I haven't taken it in a month.

I ordered a refill for my Albuterol rescue inhaler on 9/17/10. I have severe asthma and depend on this inhaler to stay alive. I received a phone message on 9/21 to call Medco. I called back on 9/22 and was told by Cynthia that the medication would be shipped that day and would arrive in 2-5 days. Based on that, I did not ask my doctor for a local refill. On 9/27, I called Medco again to check on the status and was asked the same questions by Vickie that had been asked by Cynthia. But Vickie now said that the inhaler would not be shipped for another seven business days. I finally called my doctor for a local refill that I have to pay out of my pocket for. It is obvious that Medco ran out of the Albuterol and was stalling, and still is stalling.

I have medco as my TPA for my job. I won an appeal where they have to refund the penalties they charged me for the past year at the pharmacy due to their refusing me to use the mail in service due to putting a bill on a bankruptcy. I followed directions and submitted a claim on paper to them to get the $278.50 back. They claim they didn't receive it so I re-sent it certified mail return receipt and they claim after I verified with the post office that they had signed for it that they didn't receive it. I am very frustrated.

Don't sign up for auto pay! My physician wrote an Rx for Ultram 50mg. He signed for generic and I told him the generic caused more drowsiness and irritability than the brand name. He crossed out generic substitution, wrote his name above "Dispense As Written" and circled it. I mailed the Rx in and received the generic equivalent. I spoke to the Pharmacist, Christy ** and she stated the doctor had not signed on "brand name only" (a blatant lie) but that she would phone his office and get it corrected. I told her, I had already received a Rx for the generic. She said, "If the Dr. writes for brand, you'll receive brand name for the $35 copay".

1 week later, when I tried to make a purchase, my debit card wouldn't work. My account had been overdrawn because Medco had filled the Rx for brand name and charged me $463.00! When I phoned and spoke to another Rph (PJ **), she stated that I had requested brand name-not the MD, so they filled it with brand and charged me full price.

I spoke to my Dr.'s office and they told me, they had faxed over a new Rx for brand name only. So, now I have two, 90 days' supply of this medication. The Rph also admitted the original Rx was signed on both sides, and even though generic was crossed off, they "believed" the Dr. had written for generic.

I've had my Rx Tech license for 17 years and would never have made such an error in translating an Rx. This company is incompetent and I'm filing an appeal as well as writing numerous complaints to help others from making the mistake that I made. Allowing Medco access to my bank account and improperly filling medications. Don't sign up for auto pay! Due to Medco's inability to read an Rx, they've charged me $463.00, overdrawing my account, and now I will am unable to attend college this quarter because the money was going to be used for tuition.

On Wednesday, September 1, 2010, I was told via telephone that Medco had a medication called Foscarnet. Also on this day, a nurse from our PCP's office spoke with Medco and was told that they do have Foscarnet. We asked over and over if they have Foscarnet and was told that they guarantee that they have Foscarnet. Therefore, an Rx was faxed to Medco for Foscarnet. Medco telephoned to verify our address and again I asked if they have Foscarnet and they guaranteed that they had it and that it would to be mailed to our home within 3-5 days.

OnFriday, September 3, 2010, Medco needed to talk to the doctor for more information regarding the dosage. PCP's nurse was on the phone with Medco most of the day getting everything needed to set up. I set up an account on the computer to follow the tracking of this medicine we so urgently needed. Because of the Labor Day Holiday, we understood that it would take a little extra time. According to the website, shipment was set for 9-9-10.

Then we received one more call from Medco on Tuesday, September 7, 2010 asking for payment. We paid $303.00 plus we gave more for overnight shipping. Once again being guaranteed that they have Foscarnet. This person said she would try and have the shipment rushed. She said that once payment is made, meds are shipped. On September 8, 2010, I called and confirmed that shipment will be on 9-9-10 and guaranteed that they had Foscarnet. On September 9, 2010, I called and was told that they have it and shipment will be in about 2 1/5 hours, and that I should call back then to check. Three hours later, I was told that they have up to 8:00pm to ship, and again I was guaranteed they had the med and that it would be shipped that day.

On September 10, 2010, as per the website it was not shipped, shipping date was now 9-10-10. More phone calls and more assurances later, I was told that it would be shipped that day, and it was just a glitz in the system. I asked to speak with a Supervisor, who told me the same thing that they have Foscarnet. The supervisor did do more checking for me after I called 3-4 times that day.

On one of these late afternoon calls trying to reach the supervisor, I once again went through the automated system, got someone who I, once again, had to explain everything to, while insisting to talk with the supervisor. He told me the shipping date was set for next Tuesday, 9-14-10, making it two long weeks for the medicine we so desperately needed, the medicine we were guaranteed they had, and the medicine we paid extra for to have shipped overnight.

I finally got to this supervisor, and I believe her name was Dominic. And she gave me the terrible news that there is no Foscarnet, and they never had Foscarnet. We were waiting for the company who has stopped making it for now to start making more and then get some to Medco. The only way you can understand just how extremely cruel this is is to know the back ground of what this man has been going through for the past 7 months. He has developed a strain of HSV2 that we have seen many, and I do mean many, doctors, and tried so many creams/ointments that we have lost count.

Yes, he has taken meds. orally and has had IV treatments. Finally one of the many cultures were sent to a lab in Alabama where they discovered the only medicine on the market that would help on this strain of HSV is, you got it, Foscarnet! We were told by our local drug companies that Foscarnet had been taken off the market for now, that the company who makes it may start producing it again in late Sept or Oct., but most likely it would be Dec. If then, if ever. A doctor told us that it is out there, we just have to find it. So I proceeded to, what I thought Medco who guaranteed they did have it and that we could get it.

Because of Medco's lies, we have been delayed in an effort to proceed with an experimental drug. The pain, stress and depression of the past two weeks are indescribable.

MEDCO is deciding whether my doctors are prescribing medications appropriately, in fact, to maximize their own profits. Flunkies are practicing medicine and obstructing medical treatment in effect. More than a 2-week delay in notifying me that they still needed the doctor to call them to give them "more information." Intentional delay tactics, that make me want to walk away without needed medication.

Medco did not fill any of my prescriptions as my doctor wrote them! They only filled them for one month, and every single prescription had been written for 3 month supply with four refills. Instead I have to get them every month. When I travel overseas, I need more than one months supply. This results in my not having the needed medications.

My prescription was written for "Name Generic" but no generic exists, so technically, although the medication as written does not exist. Medco decided to fill "name" a brand name and charge me $80 rather than call myself or the doctor to find out why a prescription was written for a drug that is not available. They said "everyone does this", but when I asked where this was located as standard policy, they could not answer me and tried to blame it on my health insurance company (who says it is not their policy).

Medco said there was nothing I can do, I cannot send the prescription back, it is my doctor's fault and I just have to pay it. Even though when I asked their pharmacist point blank "does the medication exist exactly as is written on the prescription?" They said, "No!") And now I have no choice because I am held hostage by Medco and I am forced to use them unless I want to pay more for my medicine!

I was switched to Medco by my insurance without my consent. They have repeatedly forced my family members to switch to incomparable medications. I needed Asacol for Crohn's. I went on their website and priced it out for my local pharmacy. It showed that with reimbursement, it would be $60. When I went to the pharmacy, the cost was actually much higher. And even with the reimbursement, it would have been near $150 for a 30-day supply, even though there is no generic available. This is ridiculous. I am now forced to go without my medication. I am not happy. If this was any other industry, they would be fined and broken apart for shady dealings and for being a monopoly. It is shameful that they are even allowed to stay in business. Doctors should make medical decisions, not some uneducated dingbat getting minimum wage with no medical training! And they should have an honest website! Why all the lies and circles to find anything you need?

Well, to begin with, I had to have 6 medications filled through my Medco plan. By the time I was done with the co pays, it has cost me over $250! Not only that, I had requested for the monthly installments plan. I found out through my bank that Medco had taken all my funds and over drafted my account! I had instructions for them not to take any money from my account without my knowledge. It took me a full day to get Medco to contact my bank and reverse the charge, as I would have had over $150 in over draft fees!

This was on a Thursday. Saturday morning after, I went online to pay my rent and found that Medco had taken the money again! I angrily called them back and was told it could take up to 5 days to get the funds back into my account. Due to their incompetence, my rent was late and I had to pay an additional fee of $50! I have an outstanding prescription for glucose test strips. I was instructed to go through my local pharmacy for the first fill since I had none. Because I went to CVS that Medco then canceled all my refills! I now have to get another prescription from my physician and wait for them to come in the mail! They not only mess with your finances but they are messing with a person's health! If I had a choice, I would never have Medco! This has caused late payment to my landlord, anxiety and stress due to my illnesses, not to mention multiple calls with more undue stress!

My doctor wrote me a prescription and stated that I must not be given a generic. For some reason, the generic version of my medication leaves my joint ache and several other problems. Last night, Medco contacted me and said, "You have a $500 co-pay, can we charge the card we have on file?" I may be taking these medicines for some time and $500 each time I re-fill seems a little extreme. Needless to say I have asked them to fill the order with a generic as the co-pay will be $30.

My complaint is being part of Medco means you cannot use your local pharmacy and therefore not receive the usual service and advice on options that a CVS or Walgreens may provide. Who at Medco makes the decision to force generics on people? Is there any medical experience involved in this decision or is it purely financial? It seems that unqualified people are making decisions on the medications I take. This seems wrong and should be investigated. Whilst Medco may argue they are not forcing certain medications on people, I think they are well aware that their pricing is in fact doing it for them. Using the generic gives me mild joint ache and a burning sensation in my stomach. I can afford to pay the $500, but this is not a long term solution. I have already started investigating how to fill my prescriptions online from Canadian or Mexican companies.

I need to let the world know as I sit here with my ulcer bleeding that every single time we deal with Medco for my 11 different meds, it is a nightmare. The med of the day this time is omeprazole. We ordered it on 07/29/10; today is 08/07/10 and we have not gotten anything delivered to us. We called and were told they sent us a letter about why it could not be delivered to us but we never got this after saying all is set and it is in the mail. This is the worst company I have ever dealt with; when you call them what they do is make you so mad with their double talk that you want to hang up.

If you do not hang up, they bounce you to the next person. Now my experience with this med is the last time I did not have it to take. I had to go to the hospital and get 2 pints of blood because of the bleeding so that is where I will be if they want to reach me with one of their letters. The stories go on and on, a new one for every time you need your meds or refills. I would give anything to just go to my local drug store and get what I need and as it should be but if I do I will be charged twice for that one med. I hate Medco

I requested a refill on Cozaar in 5/2010 and was sent the generic. I called Medco to say I wanted the brand name as this is what was prescribed (generics do not necessarily work the same as the brand name despite their claims to the contrary). Medco said the doctor had to indicate on the prescription that a generic was not acceptable. When the prescription was written, no generic was available so the prescription could and would not be written any differently than it was originally written. Medco said they would send the brand name.

When the Cozaar arrived, the co-payment was $75 for a 90-day supply instead of $25 because the brand name is now considered a non-preferred product. Medco decreased the co-pay to $37 after I called to complain. The stated policy of Medco is to charge $25 for a 90-supply of the brand name of a drug. Medco could not explain why Cozaar was non-preferred instead of brand name.

Merck, the pharmaceutical company that make Cozzar also make the generic version. In fact, to simplify manufacturing processes, the generic and the brand name versions are the very same pill, which is not the usual case for generic medications. I did not know this information until after taking "Cozaar" for the last two months. In this situation, the brand name version should not even exist anymore--the shape of the pill was changed to match the generic version because it is the same pill. In this situation, the pricing distinction between brand name and generic should be removed as no physical or chemical distinction exists. Both Merck and Medco should be investigated for defrauding and overcharging consumers. I paid $65 too much for the medication and spent a great deal of time trying to resolve the situation.

In my opinion, Medco Health Solutions is a criminal organization. In some cases, they make it so hard to get a prescription that you give up. Medco wins. In some cases, you are grossly overcharged for name brand drugs when the generic version doesn't work. If you complain, your future charges may come down, but don't expect a refund from the previous overcharges. Medco wins. I consider both of these cases to be theft, and it has happened to me. This caused loss of funds and unavailability of critical drugs when needed.

Initially I tried to give Medco the benefit of the doubt, allowing them to take my grievance over the phone by one of your customer service representatives without the chance to explain the reason for my dissatisfaction. Medco closed the case in four days without ever communicating with me, so I use this forum to explain why I think their response was not only bad business and irresponsible health care, but ethically vacant.

First, the reason my prescription was submitted late was a miscommunication with my doctor and I accept responsibility for this error. Second, when I contacted your customer service center all they could do was reiterated your policy that Medco has eight days to respond to a faxed-in prescription. I understood this, and asked if processing could be accelerated. I would be willing to pay an additional fee and of course pay for expedited shipping. I was told there was nothing that could be done and Medco has eight days to respond to a faxed prescription.

So my expectation was that my prescription refill would not get to me before I ran out of my current supply; so I resolved to get a small prescription from my doctor to bridge the gap in time from the last dose of my last prescription fill to when my current refill request would arrive. When the pharmacy called Medco they refused to pay for the prescription fill. When I then called Medco they said there was nothing they could do and I needed to have the pharmacy contact them.

Third, your customer service department lied, because I was standing in front of the pharmacist when they called back and Medco again refused to pay. So, as I am told by my doctor that this is a prescription that should not be interrupted, as hard as the personnel at Medco pretended to be unaware, I found it even harder to believe that nobody at Medco references the facts about the drugs they sell. I can't understand that missing multiple doses of some drugs can be seriously problematic. At this point I realized that to make sure I can continue to take my regular dose of this medication, I am going to have to buy this prescription myself. I am upset and discouraged that Medco couldn't seem to assist me with this situation, so I filed a grievance with your customer service representative.

Fourth, during the four-day process prior to closing this case, you claimed to have tried to contact me, which is probably true, but you called my home only during the day time hours while I was a work. You never called my home in the evening; never sent an email; never contacted my work phone. Overall, they didn't try very hard, which is starting to appear like a trend.

I am in the business of Customer Service. I have been for thirty years, and since from a service perspective Medco seems sadly behind the times, allow me to point out a few things. Think of it as me taking the opportunity to set some Customer Expectations, even if Medco isn't interested listening. First, over the telephone, I have found your Customer Service Staff to be professional and polite. Second, it appears your customer service staff has no real time contact with the rest of your organization; they clearly had no way of assisting me if they wanted to.

You have missed a marketing opportunity between you and your customers if you can't resolve an issue like this even for an additional fee. Since your customer service staff did not intend to ever approve payment of my medication, regardless of how many times my pharmacy called them, they have an obvious lack of training, and access to people that can provide resolutions, as I feel safe in assuming, Medco's customers are in desperate need of.

Third, if you can't approve payment of a prescription, don't lie about it. Again real time contact with someone with even a moderate amount of authority could have resolved the issue. Fourth, (really?) you gave these four whole days before sending me what appears to be a form letter, once again stating Medco's obligations for filling my prescriptions. Which leaves me with the impression that Medco doesn't really care as long as they are paid? More importantly, now you can't hide the fact that grievance resolution at Medco is a productivity gate that is measured by management. How fast can you close a grievance? Cathy ** can do it in four days without ever talking to the customer.

Fifth, Medco isn't the only mail order pharmacy in the world, but because of the contractual nature they have of acquiring customers, i.e. lowest bidder, perhaps Medco employees are convinced they don't have to offer any real service beyond the filling of prescriptions. After all, once my employer signs on the dotted line Medco must have to figure all these employees and families are pretty much locked in whether or not you give them quality service. If your indifference should cause a few employees to miss work because they didn't get medications they need, well you can always have Cathy P., send the employer a letter stating clearly that Medco has eight days to fill a faxed-in order.

They are the worst customer service ever! These are the most callous, inhumane and offensive people I have ever dealt with. Complain to the Pharmacy Board and OAG in NJ about them if you can. Google the CEO, and send him emails and letters. These people are proud to be concerned about nothing but themselves. They should truly be ashamed of looking in the mirror. They were so unconcerned about helping me when I discovered that my copay would be astronomical all due to the fact that they decided their opinion was more important than my doctor's opinion.

Someone needs to investigate and I intend to do my part. It's an emotional distress at a time when I have just been diagnosed with a serious illness. These people define the word pathetic.

Medco is sacrificing my health for their bottom line. I am on Advair, basically I can't breathe without it. They insist that I buy three months at a time from them even though the Wal-Mart pharmacy sells it cheaper, and will only pay 50% of the cost if I buy it from a pharmacy. I can't really afford my share of this medication, so my doctor gave me some coupons that would cover my copay. Medco doesn't take coupons, and tell me to get it from a pharmacy. The coupons don't cover 50% of the cost of this medication, so basically I still can't afford it. I did tell them that when they've killed me, my estate would sue them, doesn't really help me though. Drop them if you can.

I have two ongoing complaints with Medco.

The first involves problems with Medco's address software system. I am a dependent on my husband's insurance, so we both use Medco. We use exactly the same address but my husband always gets his medications on time and at the correct address while my medications are often delayed and sometimes even sent to another address! We live in North Carolina, but years ago we made an extended trip to be with our daughter in California for the birth of her first child. I arranged for most of my medications to be sent early to me at home, but one medication had to be sent to our daughter's home. That grandchild is now five years old and occasionally our daughter phones me to say that one or more of my medications have arrived there and that she will send them overnight to me.

I have phoned Medco about this problem many times over the years. Each time, I reach a pleasant customer service rep who apologizes profusely, informs me that the California address cannot be removed from my file but that he/ she, the rep, had made a notation on my file so the problem would never happen again. But, of course, it does. I often get an automated phone message from Medco saying that I must telephone back to verify my address. When I call back, I finally get a live person, and tell them my correct address for the umpteenth time. I am sometimes told that their computer program won't accept my address and gives them an "invalid" prompt. Each time I tell them that this is the address given me by the post office and that it is exactly the same address that Medco uses to send my husband his medications. As obnoxious as these repeated phone calls are, I worry when I don't get them because that means that my medications are being sent to California again.

The second ongoing problem I have with Medco is regarding their "appeal forms." I have had to change a number of my medications to conform to the list of medications covered by my health plan. One of them, however, I cannot change. Because I have not only allergies but also bronchitis and asthma, I need Fexofenadine, which is not covered. I have tried each of the "approved medications" suggested for me by Medco, but they are not effective enough, so I wind up having asthma attacks, bronchitis and sinus infections. My doctor wants to communicate with Medco about this, but they said I had to fill out an "appeal form."

This form is not available by fax, by email, or by download from the internet. It must be requested from a customer service representative and then mailed to me. I have been requesting this form for over a year. Each time, I reach a rep who apologizes, of course, and promises that the form will be sent out within 5 to 10 days. Each rep tells me that they don't actually send the form but they "push a button" that instructs someone else to send the form. But it never arrives. I now think that if there actually is an appeal form, the Medco policy is to repeatedly ignore requests for it as long as possible. If they wanted the appeal form to be available, it would be among the forms they have available on the internet. And if they did send it out when requested, I would have received at least one by now.

I received a recording from MEDCO stating that a prescription I previously ordered cannot be filled because it is over their allowably charge amount and they won't mail it until the bill is paid. We have been dealing with this Company for many years and This situation occurs frequently even though our balance is 0.

Medco is terrible. There was a mistake with my prescription. I was supposed to get a 90 day supply of a medication that I take twice a day. I don't know what happened but they only sent me 60, as the prescription came in bottles of 60. They said my dosage was one a day. My dosage has been one twice a day since I started that prescription. I told them that, I told my doctor, but they refuse to do anything. When I run out I guess I will just end up in the ER thanks to Medco.

After writing one letter they sent notice that they were sending a three month refill. I did not request a refill. When it arrived I took the original unsealed bottle of medicine and placed it in a priority mail envelope along with the refill which was still unopened in their own mailer. They received it and signed for it. The signature was a J. W. Medco refused to refund my $15.00 and after billing me $96.26 several times they turned it over to a collection agency. I am out $15.00. They have the medication. Now I have to deal with Transworld Systems collection agency.

When I contacted the company today, they denied any knowledge of a rx being called in by my hematologist. Now, they say I'll receive in 24 hours. I am currenlty at risk of a blood clot or stroke. I had a stroke in January. I am 44. I have been crying all day. I am terrified that I will not get my medications. I am completely fearful that any minute now, I will have a stroke or blood clot. I cannot stop crying.

The company I worked for changed to UHC-MEDCO for Rx benefits. We used to have Express Scripts where I've never had a problem other than delay in shipments. In the last two months, MEDCO has refused to cover some of my medications (Lunesta, Soma, and Adderall). I was diagnosed with a complicated neuro-musculoskeletal chronic disorder which has caused sleep apnea and depression in 2008, and I have spent more than $10,000 for medical specialists and prescription drugs since then. It took several tries among my 4 doctors to get the right mix of 16 prescription medicines after having been to the ER for severe allergic reactions to some of them.

Now that I've gained control over my multiple symptoms and I am able to last an entire work week without getting sick, MEDCO has started disapproving some of my medications. I understand they're not even an insurance company, but even if they were, that still that doesn't make them doctors. Many of my medicines cannot just be suddenly stopped and their refusal to refill my Rx is putting me in potentially life-threatening situation. When I get to the pharmacy counter and have to walk away with nothing means I have to suddenly stop taking that medication. This has happened too often on weekends, and thus, I'm unable to call my doctor until the first business day. In the meantime, I'm left without critical medicines that I have been on for more than a year.

I feel not only helpless but quite frightened at the prospect of developing complications from being suddenly withdrawn from some of these medications. This is unacceptable and defeats the purpose of critical health care for someone as sick as myself.

I get wrong meds, delayed meds. This is not helpful trying to get stuff settled and it takes several weeks leaving us with no meds.

I have not received my meds from Medco in a timely manner. Your "order in advance" system doesn't always work. I have run out of my Rx. I would like to know when I can expect a refill.

I went to a doctor. I got Rx like the rest of you. I sent the Rx and checked bill to Medco. They sent the Rx with the bill for $121.59. They didn't ask if I wanted generic. They just sent the meds. I called immediately and the agent stated they would start the appeal process and I should check in a week. Of course, I did that and got no answer.

A second call and another person said they would start the appeal and check back in a week. To my dismay, it happened again that the notes were misleading in my account. Actually, it wasn't a surprise! Now, I'm annoyed. Call 3: I spoke with a supervisor and I was told to make an appeal, that I needed to appeal with my insurance company. Medco doesn't accept appeals. The appeal is the price with my benefits, not with Medco because all they do is fill the Rx.

And to their records, they filled what the Rx stated and that's too bad for me. I thought to myself, "This must be the reason the Rx is so cheap from Medco and I would rather pay inflated prices at Walgreen's in exchange for decency. Never again will I order from Medco, even if it was offered for free. The manager shouted at me on the phone and that's just wrong. Damages are to my wallet.

The generic Rx costs $3 a pack and Medco charged me $40 plus for the brand name without a phone call to confirm. Medco said the only thing for me to do is send the meds back if I don't want it at my expense and I will still owe Medco $121.59. Now, why would I do that? Here's what you can do people: get your Rx somewhere else and let's file a class action lawsuit against Medco for their wrongdoing.

I spoke to various representatives about filling my Limbrel 500 2X a day 90 quantity script. Nathan was 4/23/10 8:16 AM. All previous companies filled the Limbrel without any problems. Medco gets the new refill script from my doctor and denies it! It's something that works. Medco asked to have the doctor call them to speak to the review department. Doctor's office called them twice. Both times, they denied it. So a $150 RX will now cost the insurance company 3 times, as I'll have to go on a variety of meds to resolve the medical problem. This does not make sense.

They told me if the doctor's office called, it would be resolved and put in review. However, the doctor's office told me they were denied immediately on the phone; no review time passed. Why have the doctor's office even call them? The principle, practices, and methods of this company are way off compared to other companies that covered my osteoarthritis inflammation medicine (Limbrel).

It will be necessary to take 2 or 3 medications that cost in excess of $380.00 for all 3 to replace the one medication (Limbrel). This was not a pain relief medication; it is something that reduces the inflammation of the osteoarthritis. Now that Medco is not covering the one medication, I'll be required to take an assortment of medications for the pain it "causes" versus a preventative to the pain in the first place. Previously, I was taking something proactive; now it's covering up something after the fact.

This process does not make sense. And why have a doctor call them twice for coverage review and waste everyone's time when they were going to deny it over the phone? Why bother?

Medco did a bait and switch. Upon enrollment, they sent me a formulary which included Disopyramide Phosphate ER at $6 for 90 days mail order. I placed the order immediately upon receiving this formulary. They filled it instead with the non-generic version at $173 for 34 days without even informing me. The prescription as written was for Norpace CR 300 mg.

This dosage does not seem to be available and is substituted by 100mg x 3 or 150mg x 2. Norpace CR 100mg was in fact available in Medco's formulary as a tier 2 drug at some $30. Instead of filling the prescription with this drug, they picked the 150 mg dosage which was not even in their formulary and stuck me with the exorbitant charge of $173 for 34 days.

I have been a nurse for 14 years and cannot believe this company is even in business. I have lost respect for my employer as well, for even getting involved with them. I have been on Lexapro for 2 months. Today, I got a letter from Medco saying that they have contacted my doctor and have changed my medication to Celexa. WTF? This is not a generic, it is a different med entirely

As I have only been with my doctor for 6 months, she doesn't even know that I was on Celexa with negative results. It will not work for me. I pay dearly for a Premium health insurance plan that I chose and have a Flexible Spending Plan as well. The letter stated that this would save me money. The kicker was that at the bottom of the letter, it stated that by my switching to the Celexa, that Medco could possibly get rebates from the manufacturer. Hmm?

Do they have my best interests at heart? Not at all. I now have to call my doctor and tell her "Never mind, Celexa didn't work for me." I also am going to find out if I have given this authority to Medco to go over my head and contact my doctor and change my meds, not to a generic, but to a different med entirely.

As I a diabetic, I have several prescriptions to fill, one being Welchol tablets. Medco sent Welchol powder instead and when called said they would not take it back. Thus, Medco billed the insurance company over $400 and me $65 and refused to take the medication back. Beware of them. Now, I'm wondering why an insurance company such as Blue Cross Blue Shield would use this company. Beware. Beware.

My insurance company was billed for a medication that won't be used, and I was billed $65 for a medicine that won't be used. Now, my insurance company probably will refuse to fill the tablet prescription because of MEDCO filling it with a powder form which I have never used.

At long last, I was talked into joining Medco and ordering my prescriptions via mail. While not as convenient as my local pharmacy, the savings seemed to be worth the inconvenience, or so I thought.

My first and only order was placed on March 16. When I called Medco this morning (March 30) to find out when I would get the medication, I was told that it was shipped out on March 18; and I was told that I should have received it already. I was also told there was no way to track the package and that if I wanted to have a replacement, it would cost me another co-pay. Frankly, this is outrageous since I paid for something that was never delivered.

The service is inefficient and unprofessional. My first experience with Medco is now my last. I will no longer use Medco. Now I have to go back to the doctor to get another prescription. The service is not dependable, and the aggravation and wasted time far exceeds any potential savings. My voice may be just one, but I will make it my business to tell as many people as possible not to use Medco.

After an appointment with my doctor, we decided I should try Lexapro because it is approved and has been studied for helping with anxiety. I filled this Rx at a retail pharmacy because we weren't sure if this medication would work for me or if we would need to adjust the dose before this became maintenance med for me.

I went on Medco website because my doctor's office said they were going to put all other maintenance meds through them because I told them how my insurance has forced me to do so. Although I had already filled all my meds through retail just days earlier, I saw that they would be sending all the meds the doctor called in immediately. My retail pharmacy would have never filled those scripts that quickly after just getting them filled and Medco would have never approved them.

I received them before the website even said they could be processed and was told I would be billed 3 days later, even though the web site stated if using e-check, there would be a 10 grace period between when the RX was shipped and I would see it deducted from my checking account. I also noticed another drug on the website in the process of being shipped. When I called Medco again and asked them what this drug was, they told me it was a generic for Celexa. I told them I do not have a Rx for that drug. They told me my doctor's office called and ordered it today.

After checking with my doctor's office to verify, they said yes, they did auth.orize this drug to be filled by Medco only after Medco called my doctor's office to tell them that I called Medco and told them that the Lexapro was too much for me and could we switch to Celexa. I never made that call and never told them it was too much for me.

Celexa, although could be prescribed to treat anxiety, has not been tested for that and has not been approved for treating anxiety. According to the website Lexapro and Celexa are not interchangeable. I told Medco not to fill this Rx until I talked to my doctr. When I called Medco back and told them that the doctor office said the change was due to my inquiry to Medco. I was told, "Oh, we don't have any notes about anything like that. All we know is that your Dr. called it in for you."

I find it quite scandalous that Medco seeing that I had a retail pharmacy fill a prescription for Lexapro took it upon themselves to take that prescription for my local pharmacy and then change the type of drug altogether. Something has to be done about these crooks. They do not care about anything except how much money they can make and in the Rx industry that is a cocktail for devastation.

I did not allow them to fill the script so at this point there is no physical damage yet unless they do not let me continue to fill my Lexapro at my deductible. Economically, the fact that they were going to charge my account immediately for meds I had not yet ordered would have made me have to pay my utility payment late. After another phone call with my husband on the line, they relented and said they would stop the auto deduct and send me a bill.

I am a Texas teacher with BCBS insurance. Medco has 'oversight' for prescriptions. I tried using them about three years ago, but they are in the money making business, and continually sending 1 month supply to make doctors rewrite scripts. I take nine prescriptions per month and buy them at a local CVS. I have been hospitalized due to generic high blood pressure and thyroid medicines, so I request and will pay extra for brand name. I qualify for 'managed care,' but decline each time I am contacted.

Today, 3-26-10, I received a three-month generic supply of my HBP medicines. I had just filled my medicines on 3-11-10 at a local CVS. After two hours on the phone, I learned from my insurance company that Medco had called my doctor to request if I could take generic drugs. My doctor, whom I had not seen in over a year, faxed a prescription to Medco. The insurance was charged $191.00, and they will not reverse, even though I did not request for it. Isn't this fraud?

I needed to get heart pill filled, MEDCO refused to fill unless it was a prescription by mail. There was no warning this was going to happen so I was without my heart pills for two weeks, and had palpitations terribly that kept me up at night. MEDCO required a doctor's authorization which my Doctor faxed to them that very day after I ran out. MEDCO apparently lost it, because when I called them, they didn't have it, and the doctor faxed it again. I called MEDCO, still they didn't have it. I argued with the lady, and finally after talking to her, she said, "Oh, we do have it." Then she said I have to call and put in an order to get them to send to the pharmacy to get in the mail. I did that, it never came. I called them again and they told me I needed an authorization from my doctor. And around we went again. I was surprised when it finally showed up in the mail.

Now I have the same thing with my Ambien sleeping pills. I have been trying to get them filled after they refused to fill them at the pharmacy due to MEDCO stating I have to get them in the mail, and have authorization from the doctor which she faxed right away to them, but now after three weeks, I still have not received my pills, that they have all information they need to fill it and send out. My many conversations with them, we go roundabout: "Oh, you need an authorization" to "Oh, you need to call and get that order in," after I have done that many times.

I call them every other day now and they still say when I ask the status: "Oh, you need an authorization." Then after they look into it, they have the authorization. You have to tell them the date you called them and put in the order or they will not know you called them. It's very important to know when your doctor faxed records, and keep track when you call them, who you talked to and about what, they have no note system to keep track of anything.

Medco contacted my physician and changed my Rx for blood pressure medication without asking me if I wanted the generic. I received a letter "Prescription Change Authorization Notification" in the mail today from Medco that my blood pressure medicine had been changed to the generic form. I have taken the same meds for 6 years and do not want their generic medicine. When I contacted Medco today, 3/24/2010, spoke with a guy named Jason, didn't catch his last name. I asked if they could flag my account and note that I did not want the generic medication. I was told there was no way for them to do this. There is nowhere on my account for them to make a note that I do not want the generic medicines.

However, they can call my physician and change my medication without even asking my approval. How can this company get away with this? How many other people are they changing medicines for? That the people are unaware it was Medco and not their physician? I have a medicine that I have been on for 6 years with no adverse reactions, why should I have to change medications? At least it should be my choice and not my insurance companies. Now what will happen when I call to get my RX refilled?

How do you stop Medco from calling your physicians and changing your medications for you without your approval? The back of the letter says, if you have any questions about this letter or the prescription change approved by your doctor, please call us toll free **. I call and there is nothing that can be done, this is totally unreal. Not sure what the consequences will be till I get my medication refilled. I do not want their Generic. Guess, I will be fighting with them again.

After paying in full for three of my family members' prescriptions on the same day, I contacted Medco for reimbursement instructions. I was guided step by step from a phone representative on the forms I needed to print, fill out, and send in. After 6 weeks, I received notice that I needed to complete different forms. I then filled out 3 additional forms and copied all receipts, everything in triplicate. I sent all 3 claims of my family members in the same envelope, so they would all be processed at the same time. Six weeks later, I received three letters from Medco. In one there was a refund check for my husband's claim for an amount less of what I was expecting, this I'm still debating with them. In the second and third envelopes, there were letters stating they needed copies from the pharmacy of the receipt before they would process the remaining claims.

I called Medco in Lexington, Kentucky. I explained I sent in one envelope, in triplicate the receipt taped to all three claims. Medco had no information on this. The representative said I would have to resubmit the forms with receipts for my son and my claim. After extreme demands, I finally got the representative I.D. # ** to push through the claim over the phone and was promised my other two checks would be arriving shortly.

One week later, I received one check for my son's claim. After another week, I called Medco again explaining to a supervisor this time what happened and asked where is my other check. She claimed there was only one more request for reimbursement, my son's, and had no status on mine. This company is so fraudulent when it comes to reimbursements. I hope they are put right out of business for all their disgusting treatment they inflict on customers. This wasted hours of my time overly explaining why I should get what's owed to me. I still have not received my refund.

Medco is the new prescription insurance provider for Boeing. Despite having a valid prescription for the sleep medication Ambien, they have declined to provide coverage stating that, in their opinion, my claim for need is invalid. This is a company that recently lost in court to the tune of $155,000,000 to the US Government for fraud. Since they are denying me the medication I need in order to get some measure of regular sleep, I intend to use the time I am gaining due to loss of sleep to make a new case for criminal fraud.

These people are obviously continuing to make huge profits by defrauding their customers. These people are not doctors. They are committing a crime by denying doctor-prescribed medication. Evidently, the $155,000,000 penalty is just an excuse to continue with their fraud. If you are one of their victims, please notify your employer and your union that they should be replaced by a responsible carrier.

Ambien, the only thing that I have found that works with only minor side effects, is a very expensive drug. I can't afford to pay out of pocket. Medco makes huge profits, and yet, they override the recommendations of a doctor in order to steal even more. The fact that they are allowed to get away with this thievery just adds to my need for sleep medication. I do a job that is both physically demanding and dangerous. If I can't get a good night's sleep, it's just a matter of time before I make a mistake that could cause me serious injury or lose me a good job.

I have a prescription that I take which requires that I take the name brand, vs the generic. I had a serious reaction to the generic and cannot take it. I wish I could because it would save me considerable money. I decided to try Medco's mail order service to at least save money in that way. Per Medco's protocols, I had my doctor fax in my prescription to Medco for the name brand form and that it be "filled as written". When I received the prescription, it was the generic form. I called Medco about this and they informed me that they automatically fill with the generic. I explained that I could not take the generic because of the adverse reaction I have had to it, which is why my doctor stated on the prescription to fill as written.

They told me that it didn't matter that it was written this way, that they overrode it with the generic. I was told my doctorr again needed to fax in the prescription and they will would fill it with the name brand, but first they required me to talk with their own pharmacists at Medco. I did this and again stated everything I had previously stated. I had my doctor fax in the brand name prescription, and when I received it, I again got the wrong prescription, different than what was requested, this time in an extended relief form. Even though it was the incorrect one, I was so tired of dealing with Medco and tired of repeated calls to them.

I tried taking it but had a severe reaction to that one as well. I called them and told them to please send me the one that my doctor had requested. They told me that I needed to send in both incorrect prescriptions and they would send me the correct one. They also informed me that I would need to pay $125 for the one they incorrectly sent me! I reminded them that it was their error and inquired why I would need to pay for it if it was my error. They informed me that it was not their error but in fact my doctor's error. I told them I would mail both incorrect prescriptions back to them, but that I would under no terms pay for something that was incorrectly sent to me.

They insisted that I mail them back but said I would still be billed for it because it was my doctor's error. I have received repeated bills from them for the $125 they say I owe them, I have not paid it and now they are threatening to send it to collections. I feel I have absolutely no recourse with this company. I have discontinued using the mail order program with Medco, but what can I do? I refuse to pay them the $125 for an order they filled incorrectly, especially since I returned the prescription!

I have not been able to refill my wife's medications for almost 3 months now. I have sent emails, phone calls, but nothing helps. I get lame, canned, email responses that provide zero help in resolving the problem. They did call once and spoke with my wife 2 months ago and assured her that the seizure medication and her 2 other prescriptions would be sent right away. That was two months ago, but nothing came. It has been a virtual mess trying to order medication.

In January 2010, my doctor wrote a new prescription for Nexium for reflux disease. I had been taking a generic form for reflux disease when in 2009 I had incident that caused symptoms similar to a heart attack. With this new prescription, it would help with this disease better. A few weeks later, I received a computerized call from Medco that it was too early to fill this drug. This is a new prescription. This has been an ongoing nightmare. Since then as of date, I still don't have the prescription filled.

The doctor's office has contacted them and as always, Medco somehow just can't find the authorization that was sent in. First, it was too early. Then, it was sent to a local pharmacy which had to be reversed. I was told the medicine would be here in 7 days. Then, I was told I had to have another form of authorization sent in, then told they had never received any form of authorization. Who is running this company? If this is the new health-care reform, heaven help us all! I will not deal with them again. If this mess even gets straightened out, I will use a local pharmacy and pay the extra cost to have peace of mind knowing that the job is being done correctly.

Medco Monopoly. Seems no matter what insurance you choose, you are stuck with Medco as your prescription drug insurance. Medco is flooded with flaws, poor organization and poor service.

I have had Medco for at least a decade. I have had several prescriptions (I have to) get through Medco (mail order) since they are daily medications. So, I am very well "trained" in their process, procedure, etc.

So why when you have a signed prescription from your physician are you are you required to obtain further authorization from your physician to have a daily medication to continue to be filled through Medco's mail order program?

I had received the same prescription for years, same medical insurance too. Yet, in the middle of one year, they decided I exceeded my annual maximum for my daily medication. So apparently a daily medication for a year, 90 day supply only means 6 months max?

I called, went through the call transfers, being put on hold, disconnected, having to call another number and sitting on the phone for hours, ordeal numerous times with Medco. I am told they will fill it, then they won't fill it, then I need an authorization before they will fill it. Then they again won't fill it. I have gotten so tired of hassling with the prescription insurance that I am opting to pay out of pocket instead of dealing with the hassle of not receiving a daily medication my doctor has prescribed.

I am frustrated and disgusted with Medco. At this point, I swear I need a medication just to deal with Medco! Can someone tell me, are there other prescription drug companies out there or is Medco truly the monopoly it appears to be?

Medco twice in two years has repeatedly contacted my mother, who is on Medicare and is 84 this year. They send strong arm, "mandatory" prescription solicitation letters and say she has to have Medco with her Medicaid. My mom already has a prescription coverage program that she has been with for decades. We have called this company and they are rude and demanding that she must have Medco. I am gathering info for NYS Attorney General and the U.S. Attorney General.

I have to use Medco to fill my prescriptions through my insurance policy. They have sent me someone else's heart medication, which I am sure the other person needed! They are very rude on the phone and often accuse my doctor of causing the delay, which they did not do. Lately, it has taken Medco 3 weeks to ship my meds, and I will run out in the meantime. I am going to report them to the pharmacy board.

On 1/1/10, the State Of NJ (corruption capital of the east coast) switched from CareMark/CVS (who did an outstanding job) to Medco to administer our prescription drugs. My wife, who is on several life dependent medications, has had nothing but troubles with Medco since. One of her pain medications was previously refilled on 12/27/09 and due to be refilled on 1/27/10. Medco is unable or refuses to recognize that both December and January each have 31 days and denied her refill until 2/1/10, thus, shortchanging her four days. Their logic is they counted back 180 days and she "should" have enough on hand. They have failed to take into account her physician directing her that she may need to "up" her dosage once in a while. Her physician can and does require patients to bring in pills and in addition, require a urine test, should he suspect abuse. Neither has he ever requested from my wife.

They have refused to speak with our pharmacy on the telephone, citing "patient" confidentiality. To a pharmacy? Now, they have refused to refill her heart medication taken for arrhythmia until 2/20/10, leaving her without it until then. Again, counting pills over the past 180 days, saying she "should" have enough. Heart medication pills are not exactly a medication selling big at this time on a street corner. This company is interested in only one thing, saving themselves money. In her case, they're reaping the benefits of medicines paid for by another company. Actually it's theft, and yet, no one person in the State or Federal Government has answered, done a thing to help my wife.

You'd think they'd at least care about not making the profit themselves. This is New Jersey's answer to "managed" health care. Now, think how well this would be nationwide! Those who have sued Medco have been validated in their claims and those who have made complaints concerning Medco are also to be believed. It's doubtful the former governor of NJ and high level division managers, anyone in their state legislation have this company administering their program. As with the push for nationwide health care, what's good for us is good enough for them. And Medco is good for nobody.

They received my wife's prescription on 1-18-10 and cannot tell me what's the holdup is. It's still not shipped as today. Prescription is invoice # **. Her doctor has written a 10-day and 5-day and fill with no problem. This med is Hydromorphone, which is a drug and cannot be phoned in or faxed. My wife has a one day supply left.

I have been made to go without my psychiatric medication (Seroquel) for the past 5 days. When I called Medco, I spoke with various people all with different information. All I did was take my my prescription to the pharmacy for a refill, (Medco has only recently been my provider, I never experienced any problems with previous insurance companies, unfortunately Medicare part D changed to Medco) and now have been without my medicine for three days. I fear if I don't get my medicine soon, I will end up in the hospital. I have had no sleep for 3 days, my anxiety level is now a "10" on a scale of 1-10, my depression is increasing, I cannot eat, I cannot concentrate. I may loose time at my job because I will not be able to perform my duties.

My wife tried to have an Rx filled at Target. The cost went from $30 to $114. When I called Medco, they said GM changed the deductible. When I called GM, they said "no, there was a change for 2010 not 2009". Medco would not admit they did not pay any attention to the effective date. Medco said I needed to file a reimbursement form, which I did. They, Medco, responded saying that Target had already been paid. I paid Target, not Medco! So why won't they reimburse me? The Rx was filled in 2009. My benefit, from GM, says I have no deductible in 2009. So far, I've spent roughly 20 hours just on the phone to Medco and GM with no one claiming responsibility or willing to reimburse me.

Medco continues to deny prescription for Provigil even though it is listed on their 2010 drug formulary. They approved this drug last year for 45 days! I cannot take other stimulants due to hypertension. I have sleep apnea, sleep fragmentation, narcolepsy, confirmed by sleep study. I use CPAP daily. They now are stating I take Strattera and therefore denied the drug. In 2008, I took five pills of Strattera and I couldn't take the drug at all. This is a corrupt third party drug firm that has now refused to provide me with any documentation despite my HIPPA request.

On or about 1November 09 I provided MEDCO my last 90 day scripts for three medications. I received one script but not the other two. Medco states meds that i am missing were mailed on Thanksgiving Day. I have been without one now going on 3 weeks and will be out of the other in 7-10 days. Contacting GHI my health provider will not authorize 30 day script based on Medco stating meds were mailed.

Good thing it was not pain pills! Who knows whose hands they would end up in? It is almost Christmas. I am running low on my rescue inhaler. I just hope it gets here right after the holidays. I wish a law would be created to force the mail order prescription companies to ship medication with a tracking number.

I have been on Lexapro (an antidepressant) for aprox. 5 years. Once a month I would see my psychiatrist, he'd ask if the medication was working OK, and then give my a new prescription for Lexapro for 30 days, untilI would see him again the following month and get a new prescription, again for 30 pills.

All of this was fine with no pproblems, until about 2 months ago. My psychiatrist was leaving the practice and gave me a script for 30 pills BUT with ONE refill sonI would have enough medicine until I could get an appointment with a new psychiatrist. As usual I filled my prescription. The following month I returned to the pharmacy for my refill'

I was informed by the pharmacist that MEDCO would not fill my refill because ALL refills must be done by mail or faxed from the doctors office. I had to buy out of pocket 5 pills while I tried to contact a psychiatris to write me a new script, which I was told by the pharmacist, if I got a NEW script, and NOT a refill they could fill the new script.

I went back to my psychiatrist's office but he had already left the practice for good. Because the receptionist knew me for so many years she personally asked the new psychiatrist if he could write me a 30 day script. The new psychiatrist did this for me and the following day i bought the new script back to the pharmacy. When I returned an hour later to pick up my pills, the phaarmacist now informed me that MEDCO said they would not cover it because "even though it was a new script it was still a refill and since this was a maintenance long-term medicine, It could ONLY be filled via mail or faxed by the doctor"

I got on the phone with them and asked why they were doing this now when for years I had got my script filled monthly AND that a new script is NOT a refill" Medco said they had no idea why I was able to so this before and their policies had changed and I should have been informed by mail".

I did receive a letter from them last year, but from what I gathered from their letter was that now people on long term medication COULD mail it in, that it was EASIER for the customer AND one would have to pay less co-pays by mailing in a script for 90 pills (which seems to be the least amount they will fill...in other words anything under a 90 day script will not be honored).

Maybe this would work for other folks but I do not pay a copay with my insurance PLUS I take Lexapro for "clinical" depression (means it doesn't go away) AND ANXIETY. Nothing could make me more anxious or depressed than wondering if I mail a script to Tampa Florida will it arrive, and if it does how long will it sit on someones desk (budget cuts everywhere means less workers!) AND once it IS mailed out, God willing, that it will arrive in time before I run out of pills!

Anyway I had to go back to the psychiatrist who was kind enough to write the emergency script for me, he wasn't there, so I had to leave him a big rambling letter trying to explain something that didn't make any sense to ME. He did come through for me once again, and after having to BUY a prescription (130 dollars for 30 days) I did get a 90 day script in the mail several weeks later.

I did find and see a new psychiatrist last month. she gave me a script for 30 days and 1 refill. Now as far as I knew from what they told me I could mail this into them (and mailing the only script you have is frighteneing in itself. they could lose it). I am NOW being told that I can NOT mail in a script for 30 pills with one refill..that it MUST be a 90 day script. NO REFILLS!

I am out of my mind right now with anger, frustration and worry. I am going to cut my pills that I have left in half untilI see the psych. again on Dec 22. and then I pray she will be willing to even write me a script for a whole 90 days..which usually is NOT done with psychiatric medicine(which I explained to MEDCO also to no avail)!

I hope none of you have to go through this. it is sheer lunacy and every time I calll them they tell me a different thing and are never quite clear. it's as if they will not come out and say "we will not fill any prescription under 90 pills and if you get a script for less than 90 pills you can NOT get it filled at a pharmacy either!

I went to my doctor who wrote out some prescriptions for me (asthma). I don't need them filled right now, and didn't want to order them. As soon as medco received them they ordered them for me. I didn't even get to look at the prescriptions. Now I've got a large invoice because they're of course all brand name.

I called to complain about an order being placed without my approval and they completely ignored that and just said it was their policy. It's their policy to place orders for you and then bill you afterwards. They would not accept a return either, and my item does not have a short shelf life.

I'll probably get a black mark on my credit, have to find another way of getting prescriptions, and who knows what else this will affect. Medco is a scam operation that will bilk you at every opportunity with no chance of recourse. Avoid.

I was employed by Medco for over 7 years and I understand the customer frustrations here on the web site for consumer complaints. While I loved my job and was able to HELP my callers, tje cpmpany itself was harsh and does not treat its employees with decency or respect. Allow me to give some advice that may help the patient with their benefits. Remember, Medco is not THE insurance company. They are a third party vendor that has been contracted by your employer to manage your rx benefits. If you want to speak to a live person, don't respond to the prompts. Keep pressing the pound key on your phone---that should get you through to a live person. Always call before you mail or ask your dr to fax a new rx to find out if it is covered by your plan and what your co-pay is.

Remember, some plans will charge you more if the dr or patient requests a brand name when a generic is available--and the cost could be very steep. If there is a reason a patient cnnot take the generic version, there is often an appeals process that can be done. Get this taken care of right away so it does not delay your mail order or your order at your local pharmacy. Find out if plan has an RRA on maintenance drugs at your local pharmacy----if so you may pay a much higher copay if you continue to fill at retail instead of using mail order. Once again, some plans will allow a patient to continue to get their meds at retail if an appeal is available---it just depends on your plan. Also very important and one of the most common complaints from members is receiving a 30 day supply of medication through mail order when they were expecting a 90 day supply. This often occurs when the dr office makes this error. Please understand that Medco cannot change the day supply on the rx---it is a legal document and Medco will fill the rx as the dr wrote it. This most often happens when the dr office faxes in a new rx. I always advised my callers to have a dr WRITE the rx and the patient then mails it to Medco for processing.

Do not leave the dr office until you have gone over the rx and are satisfied that it has been written correctly. Remeber, your dr does not have knowledge about your plan and it is YOUR responsibilty to know your benefits. I know---it can be confusing but a phone call to member services can save you a lot of headaches and frustration. About your refills---call for them when you have about a 2 week supply on hand. Also check to see if your plan allows early refills for vacation, for lost of spilled meds and/or a change in therapy.

About your refills---dr can write a script for your 90 day supply and give you 3 refills--in most cases--which gives you a script that is good for 1 year from the date it is written. The exceptions are controlled drugs (such as ambien,lunesta, hydrocodone etc) which are allowed 1 90 day supply and only 1 refill---so you will need a new rx every 6 months---the other exception would be a narcotic which would have no refills. Please note also that any narcotic rx CANNOT be faxed anytime or anywhere in the US. Some states do not allow faxing of contolled meds also. This is why I advise to check with member services.

New York state has some of the strictest rules---you may able to get a 90 day supply of a controlled drug but your dr will have to have the correct state form and also know the diagnosis codes before you could receive through mail order---if the diagnosis codes are not on the form your rx will be cut down to a 30 days supply. Also some meds may require a prior authorization for the drug inself and sometimes for the quantity dispensed. Memebers are often frustrated by the prior auth procedure and the dr office also---if a PA is needed quickly here is a hint---the member services rep should be able to provide you with telephone number for the PA department---dr office can call that number and ask to complete the PA procedure over the phone and it can be handled right away. Please remember also that in some cases Medco does not have the prior authorization capability---it may be handled by the patient's actual insurance or benefit office. There are usually several numbers on the back of your Medco card---one may be the automated refill number-if your know your rx number and just want a refill this would the number to call. If you need to speak to a person in customer service, call the number for member services.

There is another number for pharmacy services---this is not for the member to call---this number is for your pharmacist to call if they are having trouble processing your rx at the local pharmacy. I hope some of this information can be of some help to members---I took great pride in my knowledge and know that I did my very best to provide the very best customer service to the members. One more piece of information regarding billing---the courtesy credit limit is usually set by the beneift office---usually $100---so if you send in multiple rx and the total exceeds that amount, it will delay your order. Many people keep a credit card on file but be sure you monitor closely if you do so--I have seen cases where a dr office has faxed in a slew of rx and the patient was not aware nor were they aware of the cost. Check also to see if you have any kind of deductible, cap or out of pocket. I would advise every member to check at the beginning of each benefit year to see what changes if any have been made and what they need to be aware of. Good luck--wish I were there to help you but the powers that be did't want me employed there any longer.

Visited Dr on 10-26 where he refilled all meds via fax directly to MEDCO according to their policy. I called 10-27 to let MEDCO know not to fill meds & that these were for future use and I would order as needed. Was told by female agent not to worry as the meds were too soon to re-order. recvd med on 10-31 at home, found that this was not my regular med and Dr may have ordered wrong med? MEDCO never called me to inform me of possible interaction of new med nor to advise of an amgiguous/similar med. Nor for consult w/me on med since this was a NEW med for me. It was also an expensive, BRAND name med not covered by my insurance, which they would have know. 10-31, I called MEDCO to advise them of wrong med, spoke to man, he told me that they could do nothing and that I was responsible for paying for med and that I would have up to 60 days to pay for the $133.65 med or it would be sent to collections. I informed them that I had called next day to stop any shipments, I was told it was too late, expensive med had shipped. I have email from MEDCO confirming ship on 10-30, yet I called on 10-27, and they are now telling me it was too late & med shipped, he did not mention that until end of conversation when I brought it to his attention that I had called 10-27.It sounded as he made that one up.

A couple of months ago, I received a bottle of Lunesta sleeping pills from Medco. When my husband opened the mailing bag, the bottle had opened and the pills were all over the inside of the bag. He told me I was not going to take them, that the bag might be contaminated with something. He called customer service and they assured him that it was perfectly safe to take the pills even though the were out of the bottle. He asked to talk to a supervisor who also told him that the post office mailing bags are just as sanitary as the inside of the pill bottle. There was also a hole torn in the bag which meant that someone could have tampered with the pills, but they kept insisting that the pills were perfectly safe to take.

us to send the pills back. I got an email telling me that it would be delayed sending me the new pills, because they had to contact my doctor before they could send out another RX and the Rx actually had 2 more refills on it. Now you tell me why they had to contact my Doctor, and wait to hear back from her, just because they screwed up? I have never seen such a bunch of incompetant idiots like they have at Medco. I wonder if they would have taken the pills that could have been tampered with? That is not my only complaint with them, the list goes on and on...Tomorrow I am calling my insurance company and telling them that if they don't find another way besides using Medco, that we are dropping them and going to another company!!!

Three separate complaints. 1. The last two times my wife tried to order her prescription she was told it would ship within a few days. A week later, each time, we received a note in the mail saying we should try a local pharmacy, that they could not obtain it.

2. When ordering a different prescription yesterday, I was asked the prescription number off the yellow strip on the side of the prescription bottle. It was hard to read, seemed to be a bit smudged. The rest of the bottle's printing was very clear. On a hunch, I rubbed gently with my finger on the yellow strip and the entire prescription number disappeared! Ink did not stick to their yellow strip designed for important highlighting information! Unbelievable!

3. The agent researched the prescription anyway and found it. She then quoted a price of $220 for the 90 day prescription. There are two insurance plans on our account since my wife got a new job six months ago. I asked if that $220 included any coordination of benefits with the other insurance carrier. The agent said there was only one insurance carrier. I gave her the name of the other. She found it. I asked what the price was with that insurance company. She said she didn't know since we did not have a credit card assigned to that account.

I asked if there was a coordination of benefits for either of those two carriers. She said she didn't know and that I would need to contact the insurance companies for that information. I asked for a supervisor. I asked the price on the prescription from the new carrier. She said $160, which included a one time $100 deductible, then $60/90 days after that. I asked about coordination of benefits. She said that there was and that the price would be even less with the other company's insurance coordinated.

I asked how much. She said I would have to pay Medco the initial amount ($160 first time, then $60 after that). The other insurance company would need to be contacted by me with my proof of payment to Medco and then I would have to make a claim with them in order to get my coordinated benefit back. She said she could ship my prescription and we should have it in 8 days or less.

In exasperation, I asked the supervisor if there was any alternative to Medco for my insurance companies. She said I could order at retail. I asked if she knew the pricing at a retail outlet from the insurance companies. She did. Ordered in 30 day alotments, the cost would be $75 over 90 days instead of $60 from Medco. Hmm. Same day service without idiots versus 8 day delays for an extra $15 over 90 days. I'll pay that extra 17 cents per day!

I'll buy prescriptions at Walmart or Walgreens from now on. Medco was either intentionally deceptive or clueless to the customer's needs.

Medco contacted me about my type 2 diabetes medication. I had let my prescriptions lapse, so it seemed the perfect solution to get up and going again. They quoted me a price on a 3 month supply that I would normally spend on 2 months worth at my local pharmacy, and would even contact my physician for me. It seemed so convinient to have this done for me! Two of my prescriptions have arrived, and there is a problem with one of them. I only got a 1 month supply, and the cost is TWICE what I pay at my local pharmacy.

They told me the doctor wrote the prescription out wrong, and there is nothing the company can do. Can't return it; can't override the proscription, can't correct and send the rest of the qouted supply. Their solution: I must pay the full amount and have a entirely new prescription submitted by my doctor. Unacceptable company policies and practices. I guess I'll bite the bullet for what I have so far, but am cancelling all future dealings. Seems borderline fraudulent to me! Didn't deliver what they promised.

Ordered Imitrex on 10/06/09 and was told it would be $46. It was processed on 10/09/09 and I was billed $189. Spoke to the supervisor on 10/13/09 and was told that I must have misunderstood the rep that handled my order and I should have requested a generic. The generic was $20. the last several times I had Imitrex refils it was $46.

I told her to review the reps recorded conversation when I ordered the refill and she said it doesnt mater what he quoted me, that the price must have increased from the time I placed the order and when it was shipped. She said I cannot return them for a refund. She seemed very deceptive about any mistakes that her rep may have made or their company's policies.

The price increased by 400% and I wasnt notified. I would not have placed the order or would have ordered the genric if I had been told when I placed the refil. They were in error and I must suffer the concequence. My family will literaly have to eat less this month. This just seems like fraud on their part.

In Feb ordered Chantix, online, on the screen it showed $30. & I accepted it, then in July they started billing me $300. for each, I have tried to reason with them, even proved their system shows amount $30. & I have to approve the $30. but they refuse to issue a refund. I had to pay it in order to secure my meds.

Wow! I read the complaints on medco and pretty much can relate to the complaints, are the medco employees taking the medications themselves? I have had so many problems with these people. In August I went to medicap to get my prescriptions filled, I have 1 medication that needs to be injected and it has to be injected every Friday around same time in order for me to clear this disease, well medicap is wonderful they can have the medication for me overnight and i usually call to get it refilled so that people don't have to scramble around to get this stuff. With medicap it has always been fast, easy, cheap and friendly.

Well the pharmacist at medicap called me and said that medco will not cover that medication and that i had to call a number in order to get meds, so i come home call the number and am told that they have to call medicap ,have medicap ship the injections (overnite on ice) and that they would then reship overnight to me, i could not believe this because medicap is less than a mile from my house and it was already wednesday and i need the stuff by friday. I even told the guy that that did not make sense, they are going to ship the meds overnight by ups 2 times? he laughed, i did not think that was funny.

I asked him how this program worked, did I have to call every month to get shipments and he said that they call you before you run out to remind you (it says it on their advertisments too) I never ever got a call from these people, so on Sept 21st I called because i was getting nervous a girl named stephanie said that it had been approved than cancelled? So she set it up again, and said that I would have shipment by Thursday Sept 24th.

Thursdy comes and no meds, so i figured for sure i would get them friday, around noon on friday I called again (i only had a few hours before shot was due and my doctors office closed around 4p.m. so i am speaking with a very nice man named Dennis, his badge # is 66511 and he tells me that the order was cancelled, becuase of doctor not faxing info. That is very strange because my doctor has never made this type of mistake, and i had called in 2 medicines and the 1 med i get refilled at medicap and she had called that one in. So dennis is apologizing over and over and PROMISES to have my meds to me by Sat sept, 26th and thank God that my doctor had a sample shot that i could take.

Saturday no medicine delivered, and UPS does not deliver on Sunday, so today Monday I call Dennis again and ask hime where my meds are. He could not believe that i had not recieved them, and again apologizing over and over and again promising me that i will have them first thing in morning. so we will see if i get them. He said problem was that somebody had went into system and cancelled my order and did not communicate this with him and he said that he was even upset over this.

My husband gets on the phone and asked dennis what they were going to do about this and who we would contact to file a complaint, dennis said that he would e-mail upper management and get back with us within 73 hours, my husband asked if we could get a copy of that e-mail, and he said he could not do that. So tomorrow should be an interesting day. What if I had been a heart patient or needed some insulin? all i can say is this place is a complete nightmare.

I went to my doctor and received 3 prescriptions refills for my asthma medications. It will cost over $250.00 for me to get these filled because they are "name brand." The kicker, there are no generics for these three so I have to pay the higher cost if I want them.

I had switched one of my medications once from one I trusted to a different brand because of Medco.

If a doctor and patient find a medication that works, name brand or not, why can any insurance say it can't be used unless you pay a higher price? Shouldn't the best medication for the patient be found by the doctor and patient, not some insurance company?

To top it off they only offer named brand on her perscription which drove the price up from paying 27.00 per month to 119.00 per month. I could not believe what I was hearing, this is my insurance company that is forcing me to go with whom they chose for my pharmacy and on top of it charging more. Boy thats sure "All American"

The rep wanted to know if I had any medications left, I told her I was out, she said she would approve a 7 day supply at no charge, that I should go to any local pharmacy, give them my insurance card and have them contact medco for approval. I worked 15 hours on Friday(without meds for that day), I went to Walgreens on Sat morning, they contacted Medco and were instructed to have me get in touch with my physician or go to the emergency room and request new prescriptions for these controlled medications. I called medco customer service Sat about 12:10 PM EST and spoke with Al Mcclay, we discussed the problem with no resolution, I requested he have his supervisor call me, Al Mcclay indicated he would have a supervisor call within 5 to 10 minutes. I have waited for the return call but have not received a call at this time. I am writing this complaint on Sunday at 12:33 PM EST.

On my last visit to your office, you wrote a 30 day script for the generic form of Toprol XL 50 mg, I noticed the 30 and I requested you change it to a 90 day supply since I order that quantity via mail order. When you corrected it, the script was for a quantity of 90 rather than a 90 day supply of 180. You had previously advised that I take more than one per day when I am having problems, and prior scripts were written for 180.

On August 3, 2009, I called your office and Medco to re-confirm that everything was correct and that the prescription was received by Medco for the correct medication and quantity. I was assured by your office and Medco, that the quantity and dosage was correct, and that the medication would be sent shortly.

On August 10, 2009, I received in the mail, Brand name Toprol XL, in a quantity of 90. I called Medco for an explanation and was told that the prescription was written for brand name only, with a dosage of one daily, and that is what their pharmacist filled, intentionally ignoring the quantity 180, rather than contacting someone to confirm the proper dosage. When I called your office, I was told that Medco was at fault, even though the script was written for brand only and for one per day. I requested both your office and Medco to do whatever they needed to do to get the script corrected and to get the balance of the pills sent to me, since I obviously would run out before I was eligible to order more. I also requested that the Generic correction be made and to correct the $87.02 charge to my account. Neither your office nor Medco accepted responsibility for the errors, and insisted on blaming the other rather than correcting the script. I spent hours on the phone with both, attempting to get a resolution. Finally, their solution, rather than correcting the original script, was to make up a new script for 180 pills, in addition to the one I had just received in the mail.

August 12, 2009: Web site now states Unable to complete order. Again spoke to Medco. Supervisor, Miss G, again tells me that the correct medication and quantity will be sent out. And the story goes on.
It is now August 24, 2009 and Medco management representative now tells me that neither they (Medco) nor UPS knows where the package is that contains my prescription.

Persons at both ends need to pay closer attention to details regarding patient medication.

I was quite happy to get my perscriptions locally and not have to go through the pure " .... " that I've had to go through dealing with MEDCO.

It all started in May when I tried to first refill my perscriptions. That only took about 2 months to get them! My diabetic medicine is supposed to be the same medicine as I have been taking, however it is a different color and it does not seem to be working as well. My diet has not changed! I was given excuse after excuse after excuse as to why it took so long to get my perscriptions the first time.

Now, two weeks ago my Dr.s office faxed in another perscription to MEDCO. I was standing there the entire time it was faxed in and KNOW it was faxed. I have " one " pill left and have yet to receive my perscription. So, this morning I called MEDCO again and asked to speak to the supervisior. Ms Petterson/Patterson got on the phone and I was told that MEDCO never received the fax. This was the exact same excuse I was given in May. Ms. Petterson/Patterson gave me several suggestions as to how I should maybe order my perscriptions other than to fax them since there was maybe a problem with the fax line etc. I told her I shouldn't have to try other ways, but that I would take her advise and mention it to the DR.

It seems the fax worked after my calling in several times the first time trying to get it straight! I told her she needed to perhaps check her employees records or something to see that it was being right on MEDCO's end. I also told her I should NOT have to go through such a hassel anytime I needed to get my medicine. It is pure nonsence!

MEDCO needs to train their employees better, get a better system, stop trying to 'force' its customers into purchasing from them and saying one thing then doing another.

With mailing in transet time you wait over half a month for a perscription which you could purchase for less in about an hour at a local drug store.

We received a bulk supply of my wife's prescription from Medco unexpectidly. We do not receive our medication from Medco. Since we do not want bulk quantities of the medication at our house, and we did not request it, we returned the medication to Medco immediately. Medco is now billing us for the medication. The order appeared to be the result of an error at our doctors. We did not request the medication and immediately returned it. We find it unresonable that Medco is now demanding payment.

My wife and I have MEDCO coverage for pharma with her school district employer here in Carrollton, TX. We were notified by MEDCO that after 90 days of coverage, in order to get any benefit of a reduced pharma cost, we would be required to order our drugs in 90 day installments from MEDCO by mail. We are concerned that MEDCO might be sourcing our drugs, either generic or not, from India or China. We are comfortable with SAMS sourcing our drugs, as they have for years and years, with no problems.

My Lipitor just went to $35.00 on my 30 day renewal picked up yesterday from SAMS, not the usual $4.00 due to SAMS having that drug on their list of drugs dispensed at the $4.00 cost. MEDCO has impacted our purchase of drugs to force me to purchase the drugs on their 90 day system, by mail; the action by MEDCO appears to be in restraint of trade, and we are following up with FDA as well as FTC to see if the Fed can take an interest in MEDCO's business practices. Just another example of pharma being more interested in the bottom line than taking care of paying insureds. As CNN reported this past week, with my wife's contribution and her district's contribution, plus our co pays and deductibles, for the two of us, we are paying $7,000+ anually for our medical care coverage, the cost of which is constantly increasing, with reduced service delivery.

Time for nationalized medical care and the end of pharma/medical/physician/hospital robber barons.

I won't put into print what I told the woman. They are deliberately delaying the filling of this prescription. My dr. will not fax prescriptions but did fax the preapproval form to them. Prior to the Omeprazole I was taking Nexium. I got a letter from Medco saying the Omeprazole (generic)was available. I immediately requested a new prescription to save the $20 difference. I take several prescriptions every day and most are ordered online from Medco.

We have had medco for the last 4 or 45 years. My husband had to be put on humira and he was elligable for the humira protection plan that covers our copay and help pay for it. Medco is billing AND us for the copay and so now it looks as if we have an outstanding balance. Then they froze all other perscriptions until it's paid. So now I'm on my 5th week with out my medication. I have fibromyalgai and take Lyrica and I can't get it. We have called numerous times and they tell us that it will be taken care of but it is still unresolved sicne May 5 2009 and it's now July. We have to use them thru mailorder and can not use a local pharmacy. I have been in excruciating pain and have barely ben able to move. This has been rediculous. I wish nothing more than to be able go to my local pharmacy and get my perscriptions and know that I can TRUST them.

I am going to the pharmacy to try to pick up my prescription now.

On 19 May 2009, I placed an order to refill my Arimidex (medication I use to prevent recurrence of breast cancer). On 22 May, I received e-mail notification the drug was shipped on 21 May via USPS and should arrive in two to five business days. Using Medco's on line message system, I sent an inquiry about my order on 2 June as I had not received it. On 3 June, I received a response stating they would be happy to do an early refill - I would, of course, be charged my copay. I have been calling Medco to try to get them to reship at their cost to no avail. My employer's benefits people are getting the same story. Yesterday, I actually had to ask my oncologist for free samples in an attempt to have enough medication until I can resolve this issue.

We started using Medco (2005) in hopes to save money, as they claimed. My hubby's medical plan @ Sears has BCBS/Medco. Our problems started in 2005. I was diagnosed w/diabetes & gasteritous. They have been nothing but nightmares one after another. To many hours we both have had to spend on the phone. In 2005/2006 an incident comes to mind; medication "fowl-up" & on their part. The Dr had faxed in a prescription, 2 weeks later we hadn't received anything, now the Dr faxes again, then my hubby called a couple of days later, they said they hadn't received anything. My hubby drove to the Dr's office to talk to them.

While my hubby was there they faxed to Medco in front of him. He waited 24 hours & called, they said they had not received any faxes from my Dr, well my hubby gave them a few choice words & told them they were faxed. They gave us all kinds of excuses; from the Dr's fax machine isn't working, if office help doesn't know how to fax, they're faxing to the wrong number, ALWAYS BLAMING my Dr for the delay. It took 2 months just to get needed insulin, needles & Protonix.

Then the BCBS plan changed a little, now we can go to Kmart or Medco, whoopee! Not any better @ first. In 2008 I got very sick & was in the hospital for 4 months. After my first stay @ hospital (2 1/2 weeks) they sent me home w/all kinds of different medications. So my hubby proceeded to get things ordered & once again the same problem arose again. Dr's faxing & Medco claiming the Dr's weren't. I had 3 different Dr's faxing in things, you are gonna sit there & tell me that NONE of my Dr's are faxing, BS! They had received an order for Lactolose Solution, they screwed around w/that & I had to be 911 rushed to hospital, I was in an ammonia coma. So @ that point we started getting that from Kmart, which problems arose their as well. Not having the medication & having to wait for 2 days before they got it in. They did however get better @ it, that is Kmart did.

Over the course of time with Medco we have experienced so many lies from them, phone calls they make to us to change medications & to also say they could save us money by doing things this way. It just all lies & excuses every time we call. They have at different times over the course of 4 to 5 years have sent the wrong medicines, wrong supplies, delayed medications (as they are doing right now) & just totally forgot to send out medications!

Finally found this fantastic Dr @ Florida Hospital who saved my life. He found me a liver donor, thank God. The only drawback is now I have to be on certain medications for life. So were trying to save anyway we can. When this stated in June of 2008, my Dr & his dedicated staff have faxed things to Medco, called & talked to them on the phone & they still have the nerve to sit there & tell me the haven't received faxes & or phone calls. So much BS we have both had it.

Anyway, after talking to the person (I presently get the shots from Kmart) & they - Medco approved that, now he found out that they are cheaper over 90 days, though them. Now they are telling him they have to get approval for these med's (which they already have) Medco is the one who approved Kmart for this, now they tell my hubby that they can't send out anything until they get approval, approval from who? They also told him that they would have to check back w/my Dr. More BS! These people NEVER CALL THE DR's. Cause everytime we check back w/Dr's Medco has never called them. There has got to be something done & immediately.

We (the general public) need our med's, Medco is not only putting our health at risk by delaying med's, but probably costing lives as well because medications come late or not at all. We pay our fees to them & they screw up & we still have to pay for their mistakes. I don't think so, we can't let this happen.

I do plan on filing a complaint as well with BCBS & Sears as to what has & is happening. Maybe that is what we all should do. Thank you for you time & reading. KJ

My ophthalmologist prescribed a 30 day supply of Restasis. Restasis and the FDA consider two packs of the product as a 30 day supply, . When I picked up my medication, I was charged DOUBLE the price, because of the TWO packs. When I called Medco for clarification, I was told the pricing was based upon the way the doctor wrote the prescription. This did not make sense to me, since the script was for a 30 day supply, which is comprised of two trays.

While I was holding for a PharmD at Medco for further clarification, I called the Restasis help line on another phone. The Restasis representative said that Medco and the FDA recognized that two trays constituted a 30 day supply and considered, for their purposes, two trays as the regimen for one month and should be charged as a single 30 day script regardless of the fact that it was divided into two packages. I was told by Restasis that Medco obviously had decided to charge double the normal pricing for a 30 day regimen of this medication.

I have a strong suspicion these medicines are of poor quality. Maybe they are old, or maybe they have been exposed to heat since they come from Texas. I see others have complained of this on the website.

I refilled a prescription using the internet for 180 pills and a copay of 100 dollars. The receipt clearly says "QTY 180." Yet, when the script arrived there were only 120 pills and an excuse that my plan only allows dispensing of 120 pills.

Of course, Medco still charged me 100 dollars, didn't notify me about the change before refilling the script and their customer service didn't WANT to understand why I felt it was only fair to compensate me a third of the copay.

This is fraud, basically the old "bait and switch" with MEDICATION!!! Their operation should be shut down and the perps are guilty of interstate fraud with medication.

Most recently this happened, but I got "pre-approved", and when I went to pick it up, Medco wouldn't pay for a "Pre-approved" Medication? I understand in the current economic conditions what they are trying to do...But come on!!! The medication I was supposed to recieve is on the approved list of meds on their website. I'm very discouraged, and I am concerned that they do not have the well being of my family or me in their best interest. It's all about money. I don't know what to do...Phone calls with them are dead ends.

My husband has been taking Buprion which is generic for Wellbutrin, an antidepressant. We noticed that with the increased dosage, he's been becoming much more depressed and has more anxiety.

We researched this drug and found recent medical articles stating that Buprion can and does cause suicidal tendencies in some people, worsend depression and anxiety and is not a good substitute for Wellbutrin.

I contacted Medco to cancel out recent refill request, escalated the call and finally spoke with a Mr. T.J. P who bragged of the fact that he had the authority to credit our account the $56 for the Buproprion that my husband would be flushing down the toilet upon receipt, but he would not. Stating "It is a refill and has been shipped". I told him that we were forced to purchase our meds through Medco and we were forced to buy generic or pay $149 a month for Wellbutrin. I told him my husband is a student with low income and that we would be purchasing a replacement med from Medco in the next few days and it would be nice if Medco would credit our account since we have notified him that the meds they are mailing out are causing harm. He was arrogant and did not appear to have one ounce of empathy and said he would not approve a credit.

My husband has stopped taking the Bupripion and is waiting for a new prescription, but because it is Medco's policy to provide generic drugs at a lower price and charge unpayable prices for brand names, I don't know if we will be able to afford an antidepressant that will work. We have a pharmacy 1 mile downt he road that we love, can speak with the pharmacist and who would have willingly credited us for this med but United Health Care forces it's subscribers to order maintenance meds through mail order and through Medco. I have written Medco an email detailing our complaints and concerns and notifying them of the really harmful side effects of the Bupropion so if any suicides or other side effects occur to their "patients" because of this drug, they can't say they didn't know.

Medco has become the pharmacy for my medical plan. Since this change I have had problem after problem getting my medications on schedule, to the right address, without issues, etc. Every encounter with their 'customer service' people is frustrating and anxiety producing. I am a very brittle, insulin dependent type 1 diabetic. I have been forced to go without my medication, received the wrong medication, etc.

Most recently I paid a past due balance of $50 prior to ordering my refills. Medco then not only charged my visa debit account for the $50 but over the next three days additionally charged for the medications (without my authorization) which I had not received. I never gave them authorization to use my debit for the refill's and I had called to verify that I was not on autocharge because my card info, which had been input only for the payment of the initial $50, kept autofilling and showing up in the web screens. I couldn't process an order without having the information in, the website won't allow me to take it out without putting another card in. Despite telling multiple phone reps I did not authorize them to debit my account and that they were causing me to be overdrawn and incurring overdraft fees they refused to reverse the unauthorized charges or to stop submitting more.

I resent the fact that Medco "strong arms" us into using their prescription mail order program. I work for an incentive travel company and am out of the country often. My schedule changes from year to year and I don't know if I will be in the county when my 3 months is up. They decide that they will penalize us if we get our presripctions filled on a monthly basis by charging us double the co-pay.

My son is 21 and has ADD (as I do). He is on two diffent medications and when he has to order three months at a time - it is a financial hardship for him. My daughter was in college and had been put on Embrel for RA. She went to pick up her presciption and was told that she had to pay $40, which she did not have at the time. She was two weeks from finishing the semester and didn't want to chance missing the delivery, so she hasn't taken her Embrel for 3 weeks. This is just such a scam.

I really liked my pharmacist, who knows me, knows I travel, and will work around my schedule. Why is this company allowed to dictate where and when we get our presriptions filled? There is not a huge savings to me - maybe just to the insurance company. As of this writing, I will be without my prescriptions (thyroid meds and blood pressure meds and adderall) for at least 6 days. This is unacceptable!!! We are being allowed to go to Rite Aid to fill our prescritions, but it still takes a WEEK to get the prescriptions filled. This kind of extortion should be stopped.

This, clearly, has not been the case.
United Health Care contracts with Medco for prescription orders. Due to some type of clerical/administrative error, the HDHP has been entered incorrectly in Medcos system and is stating that I will continue to pay 20% of any prescriptions for the duration of the calendar year now that the $2,500 deductible has been met. It has been confirmed by both UHC & Medco that the Medco system does not list that the plan includes a $3,000 out of pocket maximum.

This is where it gets fun...if you call UHC to discuss this, they will tell you it's a benefit that Medco provides and, in turn, will either direct you to call Medco or will directly transfer you to Medco. Once on the phone with Medco and you begin to discuss your plan, they will say they have no plan information and send you back to UHC. Thus begins an endless cycle of calls rolling between UHC & Medco due to neither parties communicating effectively.

Though my need to resolve this issue is primarily driven by my situation, I feel that it is also important for you to know that I have been informed, ALL employees who have elected for the HDHP will be encountering the same issue..and it is apprently NATIONWIDE! I'm out over 400 dollars so far...and this will continue to grow. I have been on the phone everyday to no avail!!

as our mail order provider who I was happy with. Then it was abruptly changed to Medco which I feel is wrong.

then the Protonix.

They repeatedly send me letters telling me I will pay more for my prescriptions if I don't use their pharmacy. If I get a prescription cheaper and or quicker, what right do they have to threaten me with higher costs?

Finally, they claim my doctor didn't fax my husband's prescriptions that I saw him fax. They called yesterday, on the nightime number, talked to my 14 year old daughter, and didn't leave a message. So, now, I had to contact my doctor to resend the prescriptions. They are unreliable. That's why I don't always use them. My husband is diabetic, and he needs his medicine without being threatened with higher prices. I am on disability for a nervous condition and cannot sleep, and when my medicine was delayed I went without sleep. I don't know a price for not sleeping for an extra week, but they are not a good trustworthy pharmacy.

Medco recently sent me a generic medication instead of Dilantin (which I have been getting from them for a few years) because if my doctor does not specify DAW they now automatically substitute the generic. I had to pay for it and they will not take it back or issue a refund.

I had a very poor experience trying to get some help from their pharmacist. The first one insisted that there was a federal law that they have to substitute generics. The second one (I was trying to order the Dilantin) could not help me because their computer was down. All this after quite a long time on hold. Finally I had my doctor call this into a local pharmacy.

Lost money on 3 months worth of a generic drug I cannot take. I think they should have contacted me before substituting a generic for a medicine they have been supplying me with for a couple of years.

On March 5, 2009, I went for my yearly physical. At the time, I was taking 20mg daily of Lexapro. After discussion, my doctor told me that I could begin to wean myself off, but she would go ahead and send a 3 month prescription to Medco in case I needed a refill.

Shortly thereafter, I received the prescription from Medco. After applying postage, I returned the prescription. Medco now tells me that I must pay the $80 co-pay and they can either return the prescription to me or they can destroy it. Further, I was told that the doctor should have instructed them to hold the medication.

Medco changed the medication that my physician prescribed to another medication. I was told by Medco my doctor requested the change, my doctor was informed by Medco that I requested the change by a fax stating that it was to save me money. She thought I was making the request even though we had just discussed a few days before that the drug was working well. Medco told me that my company allows them to change drugs to "preferred" ones. However, this is nowhere in my benefit information.

I have received 4 notices stating that I was sent a prescription on 1/13/2009 "when the patient was ineligible for coverage". The bill is for $289.94. I paid the applicable $65 charge before the RX was shipped via my credit card. I switched from BC/BS Fed Family coverage in 2008 to Single coverage in 2009. There was never a lapse in coverage as verified by BC/BS & OPM. I left messages on Shantel Mitchell's voice mail (Medco) but was never called back. I am sending letters to Medco & BC/BS to see if something can be done to clear this up.

I started taking Lunesta (3 mgs) in April 2007. The cost at the retail pharmacy continued to go up each time I had it filled. Medco CALLED me to say that if I had it filled there it would be substantially cheaper so I allowed them to call my doctor. Note: THEY called my doctor. In December of 2008 I went online to refill the prescription. A day or so later, my doctor's office called to say that Medco HAD CALLED THEM, and told them that if I switched to a drug that was in the same class and just as effective I would have a zero co-pay. I talked to the nurse at my doctor's office and she said that my doctor usually leaves that up to patients so I said I would try it. Note again that Medco initiated this phone call. I noticed that this new drug wasn't as effective as the Lunesta but I figured since it was free I could live with it.

In March, I had it refilled. When I got it I noticed that instead of being small and oval shaped, these were round and larger. I also noticed that a different manufacturer was listed so I wasn't too concerned. After a couple of weeks I noticed that not only was I not sleeping very well, but ten or so minutes after taking it my heart was racing/having palpitations. I tried calling Medco to talk with a pharmacist but could never find an option for talking to one. Today, 4/16, I decided to stick with it until I talked to a pharmacist.

When I called, the first person asked what I wanted and I explained the situation and that I wanted to talk to a pharmacist because I thought I had received the wrong drug. I got put on hold and transferred tosomeone else, explained what was going on again, and got transferred again. By the fourth person I was getting very upset. This fourth person said that it was a matter of me not being able to take this other manufacturer's equivalent of this drug. No one had yet to ask me the name of the drug, nor the name of the 2 manufacturers. After much debate, he said that I would have to get my doctor to re-write the prescription for the generic name listing the first manufacturer because they contract with different manufacturers and it would be considered a brand-name drug. He said that the pharmacists could not contact my doctor.

When I mentioned that they (Medco) had initiated this whole thing and didn't seem to have a problem calling my doctor then, he said it was a different situation. I then asked to speak to a pharmacist and he said the pharmacist couldn't help me. I demanded to speak with a supervisor and was, yet again, put on hold. When the supervisor picked up, I had to go through the whole story again. She said that the pharmacists were not like pharmacists at neighborhood drug stores and weren't available to speak to patients except to do specific counseling. I pointed out that all of their marketing was geared towards how dealing with them is no different than dealing with a local pharmacy except for pricing. She then offered to refund me the cost of the refill. She did ask if I wanted to talk to a pharmacist then and I told her that I had spent over 45 minutes on the phone being transferred around and that I was late for a meeting. She gave me a number to call back and said it would be answered by a supervisor who could then connect me with a pharmacist.

Later in the day, I called the number and was, once again, put on hold for several minutes after having been quizzed by whomever this was as to why I wanted to talk to a pharmacist. A pharmacist did finally pick up and after about a minute into the call, I hit a dead zone and the call was dropped. I have decided that if I need to go back to my doctor for a new prescription I might was well go back to Lunesta and will probably have it filled at a local retail pharmacy. I MAY have it filled at Medco but plan to have my doctor indicate DAW on it. I still have no way of knowing what drug is really in the bottle. Also, regarding the no co-pay; it turns out that's only for the first filling of a generic drug.

I am experiencing heart palpitations. I was an hour late for work the day I stuck with trying to call. I am going to have to miss work to see my doctor to get a new prescription and will have to pay inflated retail (much more) for the original brand name.

Made payment on February 13 for $33.00. Ordered more pills bill sent was for $58.00. Checked my account my check for $33 cleared. Called medco customer svc and person said I needed to send cancel check to payment center. Sent it on March 15th with my payment of $25. That check was cleared on March 17th and my account is still carrying balance of $33.00.

Called again talked to supervisor. Sent Ms M a copy of my canceled check on April 8th. Called Medco April 11th talked to another supervisor Mr Press P who seemed to be more helpful. Faxed a copy of my canceled check. He says he will get it to the proper hands on Monday April 13th. Hear is the deal I keep getting late notices and now I cannot order any Rx until I PAY my balance. The kicker is I read the back of the canceled check to customer svc and these two supervisors when the check was deposited and to what bank. I have always paid Medco on time.

I cannot order my meds until this is remedied. I have now sent three canceled checks to this company, and because of their negligence I am the one being penalized.

I have changed my health insurance co and now get my dugs through Medco. I am having so much trouble with them. I have asthma and my doctor wrote a prescription for nexium which somehow makes me breath better. They will not give it to me they gave me different medications to chose from. Its almost like they dont care what your doctor wants from you they will switch it and give you something else.

The man says the FDA doesnt tell him what to do, and I say he is wrong. I am so afraid when my other medications are due what will they switch then? Can they do this? Can they tell your doctor what he should give you.? I am afraid to take strange medications. They always seem to have an effect on me.

Medco requires a prior authorization on a medication that I take. The medication was prescribed on 3/19/09 and I was not able to get the medication until 4/03/09. I had to continually call Medco to ask them to take care of this authorization over a 2 week period. Each time I phoned Medco, I was told there was no record of my earlier calls. Each time, I requested to speak with a supervisor. Several times, I was told that I would have to wait on hold. I waited on hold, but was disconnected and had to call back only to go through the same procedure yet again. It took from 3/19 until 4/3 to get the prescription filled. During which time, I was given various different reasons as to why the prescription could not be filled.

The first reason I was given for not filling the prescription was that Medco was not given the authorization request from the physician. I initiated a request with Medco on 3/23/09 and notified my physician who told me that the request had been filed on 3/19/09 by them. Then, Medco said that the pharmacy was using the wrong Group number - I asked just how this could be true when several other of me medications were filled at the same pharmacy at the same time? I was given a group number to give to the pharmacy along with a Medco Help Desk number for the pharmacy to contact. The pharmacy did contact Medco, but was told that there was no authorization request for the medication. I was told on 3/31 that Medco would authorize a temporary 5 pills at the pharmacy, but by the time Medco said they would authorize it (I estimate that I was on the phone with Medco for 3+ hours that day), it was too late to go to the pharmacy, it was closed for the day. T

hey told me to call back again on April 1st to get the 5 day supply reauthorized as it had to be filled on the same day that Medco authorized it. When I called back on April 1, I was told that I no longer had Medco coverage. There was a gap and it would become effective again on April 3. I spent most of April 1 & April 2 on the phone with Medco without results. I finally got someone with my employer HR department to conference call with Medco to try and figure out what the problem was. This was done several times alone on April 2, 2009. It never did get resolved.

On April 3rd, I was notified by the pharmacy that the medication was now filled. How can this happen? I am just one person and do not have the ability to call, wait, call again, get disconnect, call again, etc. What is going on with our insurance regualtions that allow an insurance provider to continue to operate in this fashion? This is only one of the outrageous stories that I personally have to tell about my interaction with Medco. I can now see by looking for somewhere to make a complaint, that I am not the only person who has had this level of difficulty with Medco.

This needs to stop. If this is not stopped, there are going to be people who encounter actual irreversible physical difficulties due to not receiving their medication. Certainly there has to be some government regulatory agency who can check into this. Please provide me with information on how to file a complaint with them.

In Mid March 2009, I received a letter dated February from Medco noting that in January they decided to remove one of my medication, an injectible, from the formulary. This short notice left me with just a few days to take the time and spend yet more money to go back to the doctor to get and send in a new prescription. I sent it in (for a known inferior and unstable medication that I am sure Medco is getting kickbacks and rebates to sell) and was told Medco wouldn't fill it because I still had a few days of my old medicine left. My wife's HR benefits office had to intervene to get them to send the new medicine.

The new medicine arrived, using a new type of injection pen I was not familiar with. I struggled through the instructions and ended up injecting half of the vial, a two week's supply as an accidental overdose on the first use.

My wife went to our United Healthcare web site to find that the 24 hour nurseline phone number was disconnected and the live chat nurse could only ask stupid questions and then tell us to contact Poison control center.

So we called Poison Control and thankfully found out that since I am a diabetic I can monitor skyrocketing sugar levels with my current glucose meter gear to try and control the overdose side effects.

So in an effort to save money, these cheapskates at Medco now have to send me another prescription to make up for the amount accidentially injected as an overdose, and I have to pay another $100 co-pay

I cannot wait for this greedy and poorly run company to be regulated out of existence by the government when socialized medicine takes over!

Accidental overdose of medication due to new/cheapened injection device, used up 15 days of 30 day supply in one injection which resulted in highly elevated blood sugar levels. Also had to reorder medication and pay another $100 co-pay for inferior goods that my doctor would not prescribe if he had another choice.

I am permanently disabled and currently take 12 different prescriptions. In addition to my Medco coverage, I have secondary insurances from the state and federal governments. You would think that with 3 insurances getting my medications wouldn't be a problem, but for 8 of them, every 30 days, it's another song and dance. Dr. Medco has deemed 8 of these maintenance medications which means, according to the almighty policy, I am supposed to mail order from them 90 day bulk quantities and pay out of pocket up front. Medco doesn't take any insurance. This idea has caused me more pain and grief than I can possibly describe here. If one script needs to change for some reason, it could easily affect 5 or 6 others. Just the amount of paperwork on 8 different mail ins would be a full time job.

Medco has led me to the conclusion that no insurance company should ever be allowed to also provide the thing they insure against. They are just a giant pharmacy who feeds on the sick and injured. Here's the thing, if they would just deny the coverage outright, the secondary insurances would pay the full cost at the pharmacy for every single one of them. It is not for lack of trying. I have called and pleaded with them to refuse coverage - TO REFUSE IT - which you think they would be happy to do, but they won't. I have tried to go a more personal pharmacy that helps manage 12 prescriptions only to discover they require me to go to Walgreens, where I stand behind a little plastic stop sign.

A few years ago my doctor and I filed all kinds of forms and had a bunch of phone calls and faxes and jumped through a number of flaming hoops; just to get permission or an exception to get 1 [one] of my prescriptions filled at the local pharmacy. 90 days later, naturally, it was denied. When I called to find out why they said that I had only gotten permission to TAKE the drug, not get it at the pharmacy. From that moment on I have changed my personal policy and I no longer send Medco any mail whatsoever. They do not care one tiny iota about me or my decade long struggle with disability and pain, nor the 19 years of surviving a terminal diagnosis. They clearly do not care if I can digest my food, or control my bowels, or lay flat. They happily even acknowledge my anxiety or stress but that doesn't change the policy.

The real story is the one about Providgil. Many years ago my doctor thought that, even though not directly indicated for my condition, it might help. I am able to get around pretty well (at one point I could not walk 2 steps) but after about 10 blocks the pain becomes overwhelming. It was truly like a miracle. After about a week I could walk as far as I wanted or even run or dance! Going into that third month my life had totally changed. I even thought at one point I might go back to work! But the results are not what mattered, it was the price. All were appeals denied.

Every year the one little break was in January when the policy reset. At least for 90 days I could get the things I needed before this song and dance began. This year though the policy has changed and it didn't reset. I managed to find alternatives but that's about up. Medco sent me an appeal form but they want it for each of the 8 meds. I am afraid of what will happen when I don't get the drugs I need. There are some long-term potential for serious mental health complications from my disability. I do not know what would happen if dementia does set-in but I have no faith in Medco to do anything about it.

I hobble along, using refurb and second hand equipment, pretending that I'm fine so everybody can have their fun. I keep trying to enjoy it because inside I have given up hope that I will ever do any better. I survived without things and without hope before, but it is only because of medications that I am alive today. It was also, sadly, a known side effect of those life-saving medications that caused my disability. I have survived that for a decade now and yet it all stands to come apart because of Medco's convenient mail-order savings. I don't know if there is a legal issue for me but I feel the need to tell somebody about the grief this company has elected for me before I am unable to anymore.

We have had a problem with this company from day 1. My step-daughter has ADHD and needs the meds or she just doesn't function well. First problem we had was that the scripts had to be written out for 90 days not 30 days and have refills on them. Then when we got that right they constantly called to verify our address. I finally told the last person that we haven't moved since the last time we talked to you! Now recently-they increased the price and because it is over $100 we have to pay for it first before they will ship it. Nice of them to do.

Then in the mean time if you use a regular pharmacy they threaten you that you will pay full price! The people I have dealt with are very rude! This is a very poor mail order prescription company. I believe that this should be our choice if we use mail order or not!

My husband Richard Waksmunski ordered his medication 2 weeks ago. He did not receive it so he called Medco on 3-18-09. He was told at that time that it would be shipped out right away and that he would have it by Friday 3-20-09. He called Medco Friday around 3:00pm because he did not receive it. He spoke with Lori and she told him that it was not mailed out. Needless to say my husband was very upset. The doctors office was closed so he couldn't call to get medicine to hold him over until he received his shipment. He depends on his medicine. He takes heart, diabetes, cholesterol, and a variety of meds. His life depends on this medicine. This company needs to be held responsible for this. They should not be allowed to do this to people. I think they need to be investigated. We are very unhappy with the service we have received from this company.

My husbands health depends on this medication. He was very upset and with all his health problems we don't need this treatment from this company

I used to take Synthroid/Levothyroxine and was taken off and put on Armour Thyroid. Synthroid is like taking M&Ms and does nothing. It only acts on T4 but armour thyroid is multi acting on the T4,T3. My mood was better, I lost weight, skin was better, etc. Well now I am on Medicare and they no longer pay for armour thyroid and they put me back on synthroid. Now my health is in jeopardy and I am going on back on armour at my own cost. I am on Medicare disability. It is costing them a lot of money for the testing I am under going for damage caused for being on synthroid. It will take about a month for the armour thyroid to show the effects. Thank you US government.

Recently I went to the doctor for a checkup and to renew my prescriptions. I have been taking Lipitore and asked the doctor for a generic equivilent. The doctor wrote the prescription for Zocor with the permission to allow generic. I am not a medical person and when I reviewed the prescription it looked correct to me. I noticed his signature was a bit below the generic allowed line but saw that generic allowed was circled. I mailed it in to Medco with the needed forms. I have been a Medco customer for several years. I checked my order on-line and notice it was indicating Zocor not the generic. The difference in price was significant, $366 vs aprox. $9.

The order at that point had not been shipped and I immediately called Medco Customer Service. Customer Service transfered me to the pharmacy. The person in the pharmacy I talked to said there was nothing I could do. My doctor had signed below the line and the circle of the generic allowed, was part of how to use the drug and not an indication that generic was allowed. I mentioned that the order was not shipped and could it be held. He said no. I asked if I could send the order back unopened. He said no. He told me if the order was sent back, it would be trashed and I would still need to pay for it.

Several days later the order came to the house and I have yet to open it. I understand my doctor may have been careless in writing this prescription, but this could have easily been fixed with a phone call. I am sure if there was a question on the drug I would have been called. Medco on their site talks a lot about buying generic and how much money you can save by buying generic. I would think that as a courtesy, they would have questioned the drastic difference in cost, when generic is available.

My medical plan required me to use Medco mail order for my maintenance drugs. Now I feel it maybe worth the additional cost, if any to talk live to the pharmacy, ask needed questions and be sure my order is filled correctly. Being retired and trying hard to stay ahead of the bills an extra $366 bill was not appreciated. The worse part was I was trying hard to save money.

I am a chronic pain patient. I have been on several drugs which control my pain VERY well for 10 years. My doctor believes If it ain't broke, don't fix it. We had an other insurance provider, which used CareMark, which was not perfect, but at least they listened to my doctor when he insisted they fill prescriptions. People at Medco made my doctor send them ALL my medical records (including the 65 drugs I took which didn't work or gave me horrible side effects) blood work etc. (this took 7 weeks as they kept losing things) They canceled the first order of meds I need every day, and take every day after THREE WEEKS of waiting. They told the doctor what to do (medco was practicing medicine WITHOUT A LICENCE) and what to prescribe. He did so.

After TEN days, they rejected that order. I was told by a case manager pharmacist that he had my file and instead of the meds which work, I should just take beta blockers for my pain. The SECOND THING on my chart is that I AM ALLERGIC TO BETA BLOCKERS! My doctor let them know this. They are still refusing to fill my pain meds, and I am in indescribable pain every minute. They don't care, they lie. They say some one will call and no one does. They even THREATENED MY DOCTOR! WHY can a company like this stay in business?

I have not slept more than 2 or 3 hours at a time in 7 weeks. I can't eat. I have lost 20 lbs during this ordeal. I NEVER thought this would happen, once I had a doctor who understood pain. He is as frustrated as I am. I have only enough pain meds left to last me a few days. I was told If you fill any meds outside the plan, we will cut you off totally, and you will not be able to fill any prescriptions anywhere. I am DYING. I am so sick. I am afraid to take what little meds I have, and afraid not to. I have been sick non-stop from the stress an undermedication. HELP.

On 11-11-08 Medco sent me the wrong Insulin. It took dozens of emails and calls to correct. I went without insulin for over a month, causing Blood Sugar readings over 400. Then they charged me for both. By the time they straightened out the bill, 1-20-09, they claimed 90 days past due and denied refills for my prescriptions. I refused to pay them for thier own errors, and medicine I can not use. Out of Medicine again, on 1-20-09 my wife paid the correct balance with her debit card. I am not even on her account. When I was then finally able to refill my prescriptions, Medco charged $23.58 and $96.00 to my wife's acoount without anyone's authorization to do so. As a result, 2 $35.00 OVERDRAFT Fees, and $7.50/day overdrawn fees were deducted from her account.

On 1-29-09 Robert, and his supervisor at Medco admmitted Medco's error and promised to fix it within 48 hrs. I immediately faxed the bank statement to Medco's Accounts Recievable as directed. NOTHING HAPPENED...96 hours later, 2-2-09, I called Medco to complain, and was again promised by Deb, that not only would it be resolved that day, I would recieve a callback with the details. Again, Nothing happened.

Yesterday, I again called Medco, and Fay and Vicky said they would look into it. Nothing happened. Calling again, Mrs. Leavy assured me it had been fixed, then stated they never recieved the fax and gave me the direct number to A/R. I called the number again and again, busy, no answer, or hangs up on me. I faxed the statement again, and was promised she would call A/R and insure a solution. Nothing happened. Talking with the bank manager this AM 2-4-09, no activity has occured on the account from MEDCO except for accumulating charges.

The lack of Medications made me sick to the point of nearly needing hospitalization. The damage to our credit and account history is apparent. We'reunable to pay our bills, buy food, gas to get to work, etc. due to a negative account balance as a direct result of Medco's incompetence and false promises.

Ripoff! They charge you $30 for a 30 day supply of medication, which should only for a 90 days supply. Look at the complaints. Seems they are a creature of habit doing this to consumers. Why would I pay $1 a pill for basic generic medications. When I asked about the remaining two months, they told me they would have to call the doctor back and would charge me the $30 again. HELLO...my plan says 90 days for $30. They charged me $30 for 30 days. I have already paid for the remaining two months. In my eyes, this is theft.

In this economy, who would pay a $1 a pill for basic generic medications? My past history has ALWAYS been 90-day supply.... all of a sudden on a refill, they send me only 30 but charge me the same.

Medco is a joke. I called them to verify my insurance coverage,cost, and availability of a medicene. They charged my credit card. Ten days later I find out they do not have the medicine. Here we go again, I have my physician fax in a new prescription,medco varifies the price and insurance coverage. I again wait to receive it. Medco again says they do not have the medicine. Medco refuses to fill it now near the end of December. I am told that I can pick up the medicine at a local pharmacy instead. They are incompetent, disorganized, and not truthful. Do not do business with Medco.

For the past two years my parents have been terminated & reienstated. Each and every time we call the story is different. You can never, ever get a straight ansewer from these people. My parents don't get bills & then they are notified that they are dropped,when you call they have a credit balance on the account and are told it was an error & they are reinstated. The next month they get another cancellation notice & are told they owe money.

Most recently my calls to Medco started on Dec. 16,2008 as my Dad had no coverage when he went to pick up his prescription. When I called Medco I was told he has a credit of $ 111.84 but he was terminated as of 8-31-08. No one can tell me if they received a payment made to his account on Dec 11,2008. My Mom's account is also messed up, they claim she has a credit balance of $ 31.69 which makes no sense at all because her premiums are $ 36.88.

I was told my Dad had to re enroll by Dec 31,2008 so I enrolled him on line. As of today 12-23-08 his is still terminated. I have been on hold for hours waiting for someone who can tell me what is going on. Someone needs to audit their books. They will not send a year end premium statement to my parents and no one can look at their payment history.Someone from Medco was supposed to call me about both of these accounts, I still have not heard from them. I am writing to you and I will be writing to all of the government agencies I can unitl I get the information I need. Please, someone needs to fix this company. I am much younger than my parents and I cannot get anywhere with Medco, what about all the ederly who have no one to fight for them. YOU NEED TO PLEASE HELP!

My Dad is without drug coverage due to their inability to maintain accurate records.

Medco is contracted through my husband's employer as the health care management programs for prescriptions. I was recently diagnosed, at the age of 37, with psoriatic arthritis. This condition causes excruciating pain in the joints, pain so bad it drove me to consider suicide until the doctor prescribed Celebrex for it. My physician had given me samples to cover the gap between the prescription being filled and the time I could pick it up --- abut nine days' worth.

It was called into my local pharmacy and was kicked back because Medco had determined the drug wasn't medically necessary. According to the pharmacist, the sole reason for denial was my age. Celebrex was carefully chosen for me from that class of medications because it wouldn't interfere with all the other medications I was on and because its impact on the stomach was minimal. It did away with the pain to the point I could get out of my wheelchair and walk for short periods, something which had previously been impossible.

My physician filled out the prior authorization form, which Medco returned with a denial in a matter of minutes. I had always thought a human being with some sort of medical qualification made those decisions and that the determination was made based on medical necessity. Apparently that is not the cast at all. From their own web site: Medco's clinical capabilities and rule-driven interventions are designed to help lower your patients' prescription drug plan costs and contribute to the quality of care patients receive. The definition of rule based is never given. They don't specify under what conditions they will deny a prescription and they are vague about the appeal process. There really is no final appeal if prior authorization fails.

Their idea of management of certain disease like diabetes and asthma is nothing short of barbaric. Ignoring all modern medical information, Medco's education programs imply that these conditions are preventable through patient management and that a patient who does not do so has no right to critical medication remedies. They're endangering people's lives by their 'rule driven' process. Medications and the need for them should be a determination made by someone medically qualified, not by a semi-automated rules driven process.

Without the Celebrex, I will lose mobility. My hands will no longer close properly. I won't be able to hold things, to wheel my chair around, or to type. I won't be able to stand because it's so painful the joints lock up and then my legs collapse. I won't be able to sleep because the pain keeps me awake.

I will attach a letter that I sent to Medco:

To Whom It May Concern,

I have several medical conditions including heart disease, 3 past strokes, epilepsy, high blood pressure, CHF (congestive heart failure) and two heart surgeries in 2007 including plaque in my arteries for which I am on Lipitor for my cholesterol. I would like to know for one if the CEO or president of this company is a Medical Doctor or a Licensed Pharmacist. I was in the healthcare profession for over 25 years before becoming disabled after my second stroke in 2004. I have worked with the insurance industry and did work for Blue Cross and Blue Shield in Minnnesota also so am quite familiar with the insurance and healthcare industry.

I went recently to our pharmacy in town in Sac City, Iowa to pick up my Lipitor and found at that time I was paying full price for this medication and was not aware of the fact that our plan had changed in July that we are only allowed to fill prescriptions 3 times at a retail pharmacy and then "HAVE" to order my medications through the mail through Medco for a 3 month supply. I am disabled and only receive a certain amount of money per month from disability and cannot afford to pay for 3 months worth of prescriptions at one time, which is close to $400.00. How can your company honestly say that that is saving me money when I cannot afford a 3 month supply at a time and when did companies start dictating when and where we HAVE to get our medications from? Now if we wanted to change our prescription coverage in the middle of year we could not do that. We would have to wait until "open enrollment," and why that does not apply to the other side of the coin so to speak.

Five of my medications I just purchase from our retail pharmacy because the insurance company has not paid anything on them anyways in the past. Of course now my epilepsy medication, my blood thinners and my cholesterol medication is another story. I called our medical insurance company, Cigna today and informed them that when I do run out of my Dilantin and Keppra and go without it for 2 days I must go into the hospital and have it done intravenously, which falls on to them then and they were not happy about that. So if I have to go without my seizure medication and my blood thinners that I would prefer not to be on, but if I am not I will end up having another stroke. I DO NOT choose to be on medications at all, but it is a part of my life and many other peoples lives too that have medical problems which they did not ask for. I think this is just absolutely ridiculous. Would you have your family members do without their medications that they needed? If you didn't have the money for your family members or children because of the cost, would they have to go without and take the chance of dying?

No wonder physician's are so totally fed up with the insurance companies, the giants of the industries, the ones that sit back and dictate to us, the customer's/patients while they sit back behind their desks collecting their big old fat paychecks and bonuses for saving the company money by making the sick and elderly have to pay out almost all of what they make in a month in their Social Security, pensions, disability and decide whether they can afford to eat that month or get their medications they need so deperately. You and other companies that have investors and on are the Nasdaq should be ashamed of yourselves for putting peoples lives at risk. I am apalled and I will take it as high as I have to to make sure things change for the sick and disadvantaged. Either that or make your company a little more user friendly that if you can only afford a month at a time, so be it. Not make people have to pay for 3 months or they just go without. I don't know how you people sleep at night. I would give my shirt off my back for people that were alone in the ICU where I worked or the homeless on the street. There are a lot of good people in this society that do not need to be treated in this way.

If, by any chance there is someone that will listen to me and think what I have to say is worth taking higher and higher up the ladder then so be it. I will fight until my last dying breath for people to not have to worry about these things any longer. It is inhumane. I don't know about you, but I was born and bred in the United States where you pay it forward. The last thing I have to say is that if I have to go without my medications and I do end up in the hospital with a more serious stroke there will be attorney's involved. If I receive bills from Cigna for my hospitalizations due to not receiving my epileptic medications, they will be forwarded to MEDCO and I expect something to be done because I will not be responsible for them because it could have been avoided by getting and taking my medications as prescribed by my M.D.

I was recently prescribed a new medication by my doctor. I have medical insurance through my employer and with this my Rx plan is handled through Medco. This new medication is fairly expensive, when filled by a local pharmacy, my cost is approximately $111.00. Medco offers a mail order Rx program which in some circumstances, prescriptions can be cheaper if filled via mail order for a 3-month supply. Sometime during the first part of November of this year, I called Medco and inquired about the cost via mail order for a 3-month supply. During this first initial call, I was told that it would cost me $19.95 for a 3-month supply of this medication. I not only marveled at this drastic reduction in price, but expressed it to the representative.

I eagerly told the rep. to send me the necessary forms. Approximately 1-week later I received the forms, and just to be absolutely certain this was NOT to good to be true, I called Medco once again, I believe this 2nd call was made on November 11, 2008 and the representatives name was Robert. During this call, and in order to cross check this price, I asked Robert what my cost would be for a 3-month supply. He told me that a 3-month supply would be $19.95..

Still marveling at this incredible savings, I asked him to check the other prescriptions that not only myself took on a monthly basis, but also my wife's. The prices I was given for these other prescriptions were not that great, so I again, EXHAUSTIVELY questioned, confirmed and reconfirmed with Robert, that for me to get a 3-month supply of this new medication, Androgel (a male hormone replacement topical gel) I would have to pay $19.95.. I sent my order in the next day, and when i received my bill, they had charged me $299.25!! I immediately called Medco, and spoke to a Catherine, who brought up the documentation of my previous calls and stated that she could see where I was quoted $19.95 not once, but on two separate occasions. She stated normally when a customer is given a quote, and it is incorrect, Medco makes an adjustment on the billing, as it was their mistake. She advised that she did not have the authority to do anything, but that she would document it and send it over to the billing dept.

They have the capability to pull the actual recorded telephone conversations. The bottom line is that I clarified the amount of $19.95 numerous, numerous times for a 3-month supply of Androgel with Medco reps. I exhaustingly clarified this.. to the point where I eventually asked.. and this is an almost verbatim quote with Robert at Medco on November 11, 2008. "So Robert, you are telling me that I am going to receive a 3-month supply of my medication which is 2-packets per day, 60-packets per month, for a total of 180-packets.. they come in 30-packs per box, so that will be 6-boxes for $19.95?" and he said yes.

The seizure medication I desperately need to take is late in coming and I am out! It is called phentoin and I mailed refill payment for RUSH delivery and it STILL HAS NOT arrived. When I contact Medco to question my order status, I only receive a recording. I'm desperate and frightened. I'm newly widowed and have never had to deal with something like this alone. I'm afraid I'll have a seizure!

The consequence that will definitely happen is that I have a grand mal seizure and no one will be able to help me!

I also have a prescription for Levothyroxine and Furosemide and it is CHEAPER if I get it filled locally (Walmart) for $4.00!! Medco is ripping consumers off. It is an outrage!

Paying much more out of pocket then compared to other drug plans. Paying more out of pocket for certain generics than if I get them filled locally.

I work in the pharmaceutical field and would like to set the record straight regarding Medco and similar companies. It is up to your employer or insurance company how your plan is administered. You heard right. While Medco/PBMs have a hand in authoring the plan to meet your company's (the client) needs, it is UP TO THE CLIENT to decide ultimately if you get limited local refills, if your plan will cover certain meds, if they are going to make you go through arduous coverage reviews, etc.

Unfortunately, it is simply economics. If your company is doing well and/or is generous with benefits, your coverage and certain services with us will be more advantageous to you. Not surprisingly, if your company is not doing so well, or is stingy, don't be surprised if your coverage is lackluster. That said, the customer service aspect doesn't differ, but unfortunately, the PBM's rep's hands are tied if your company can't or won't pay for every med yo want/need. It's common sense.

I received a refill of two prescriptions around 9/15/08. I didn't open them and immediately called Medco asking who authorized the sending of the medicine. The person I spoke to said Medco received a faxed refill request from my physician. I told him he must be mistaken because I had just seen my physician on September 11th. At that time I told my physician I was going to discontinue the prescribed medicines. I still had about a month's supply of both medicines so there was no need for a refill.

I told the rep at Medco I would return the medicine but he told me Medco would not accept a return. I asked him for a copy of the faxed request from my physician. That's when he put me on hold. I was on the phone for one-half hour and finally hung up after being on hold for at least 5 minutes and I finally gave up and hung up. I never did receive a copy of the fax.

I called my physician the same day. They said the only faxed authorization they sent Medco was for my original request for Medco to fill prescriptions back on 7/11/2008. They did not fax an authorization to Medco for a refill in September. I called Medco back a couple of days later. The person I spoke with was trying to help me, but again I was told that I could not return the medicine and that I had to pay the bill. That went on for about 1/2 hour.

Finally, I asked to speak to a supervisor. I told that person that if I wasnt credited for meds not authorized by my physician I was going to write to Chevron, the Better Business Bureau and any other agency I could identify and complain about Medco sending out meds without authorization. When I told her that, she agreed to credit me for the meds. I offered again to send the meds back but was told they could not accept them. It took me an hour's phone call to get them agree to crediting me.

Yesterday, 10/3/08, I received a voicemail from Medco asking me to call them. I called them the same day. The person I spoke with said that they were requesting I return the meds in order to give me credit for them. I told the person I spoke with that credit was supposed to have been issued to me over a week ago. She kept repeating that she only knew what was written on my record. She offered to send a postage free envelope in which to return the meds. I told them I would take care of returning them myself.

After having the meds now for almost three weeks, I'll return them at my expense tomorrow so that I can be done with Medco. Why do their customer service agents lie about information and why don't they just admit that Medco made a mistake? Why are they sending out unauthorized meds? Why do they say they wont accept meds back and then ask for the meds back? Why do they only issue credit after threats of contacting consumer protection agencies? I won't do business with Medco again. I am sending a letter to the Better Business Bureau and Chevron. Shame on Chevron for using Medco.

It seems to me that Medco is breaking some law in sending out drugs without authorization. They've asked for the meds back. Are they reselling them? How do they know they haven't been tampered with? I don't appreciate the aggravation and time I've spent trying to get resolution from Medco. I WILL NOT DO BUSINESS WITH THEM AGAIN.

While I seem to recall a time or two of problems over the years, I am satisfied with the service, the politeness and information provided by the Medco reps. I have more trouble getting the renewed prescription from my doctors office and their getting it to Medco than I do with Medco at all (this is staff, not my doc who wrote the script). To the people who report they go without their meds, I find it unbelievable that they were not able to either get samples or an emergency script from their doc or go to their pharmacy and ask for a solution. In the few instances where I've found myself short, I've almost always been able to resolve the problem and avoid going without my meds.

I recently suffered a heart attack and was prescribed Plavix and Lipitor. Things were fine for 3 months and then MEDCO happened. They would not cover my much needed medications that are required to take daily. MEDCO called and assured me that by using there services. I would infact save money and have my meds every 90 days. NOPE, NIGHTMARE.

My doctor would fax them the RX for all of my needed meds, like Plavix, Lipitor, Beta blockers and others. Now my Doctor said IF I MISS 1 DOSE. It may KILL ME. Sure enough, MEDCO dropped the ball, again and again and again. I have spent several hours of the phone with MEDCO and my doctor trying to correct the error. MEDCO is the biggest joke I have ever had to deal with. Talk about STRESS, you call MEDCO and fix a problem and then you wait and call them a find out there is more problems and they never call you to letter you know.

This JOKE with MEDCO started 08/20/2008 the doctor have faxed them the RX 3 times and guess what? Still no medicine. Now they called me and said they are sending out a 28 day supply for now, but it is going to cost me $258.00 for those meds, which at my local Pharmacy would only cost me $140.00 So how am I saving money??? The very next day, I get a automated phone call from them saying there is a problem with 1 of the meds and they need to me contacted by the DR office. and it is for the lipitor. I have already contacted the DR office and was given all the samples he had. Which is not enough to cover until MEDCO MIGHT send me MY MEDS.

They politely offers to cover a another 7 day supply FREE OF CHARGE, JUST GO TO THE PHARMACY AND PICK IT UP........NOPE.... I had to pay for the meds and called MEDCO AGAIN and they said to mail they the receipt and they will reimburse me. I now have 1 day left of Plavix and they will not ship it out until 09/11/2008 I have called and demanded to speak with a supervisor SARA, She assured me she would take care of this personally and see that it gets the highest priority and be processed first......NOPE..... I am wondering what it is going to take? ME DYING TO GET THE MEDS???

Chance of dying from not having my medications, Stress, higher blood pressure, Anxiety, physical headaches, to the point were I just don't care what happens to me anymore.

In February of this year, my doctor prescribed Levothroid(150 mcg, 90 days) but mispelled the name. I've been taking Levothroid for approximately 25 years in spite of repeated attempts of Medco and physicians to switch me to Synthroid. Medco filled the prescription with Synthroid as a generic substitution for the Levothroid.

I do not react to Synthroid the way I react to Levothroid so switching me to Synthroid causes me problems. My complaint, however, is that 90 days of Levothroid costs about $18 while the charge for generic is $25. The people at Medco explained that Synthroid was cheaper than any of the generic choices. After I pointed out that their charge for Levothroid is about 25% cheaper, they agreed to replace the Synthroid with Levothroid for me.

Based on the number of people I know who take thyroid hormone, it appears that collectively patients are being over charged a large amount by Medco using Synthroid and charging $25 instead of using the less expensive Levothroid with an $18 charge.

In February of this year, my doctor prescribed Levothroid(150 mcg, 90 days) but mispelled the name. I've been taking Levothroid for approximately 25 years in spite of repeated attempts of Medco and physicians to switch me to Synthroid. Medco filled the prescription with Synthroid as a generic substitution for the Levothroid.

I do not react to Synthroid the way I react to Levothroid so switching me to Synthroid causes me problems. My complaint, however, is that 90 days of Levothroid costs about $18 while the charge for generic is $25. The people at Medco explained that Synthroid was cheaper than any of the generic choices. After I pointed out that their charge for Levothroid is about 25% cheaper, they agreed to replace the Synthroid with Levothroid for me.

Based on the number of people I know who take thyroid hormone, it appears that collectively patients are being over charged a large amount by Medco using Synthroid and charging $25 instead of using the less expensive Levothroid with an $18 charge.

I received a call from a representative with Medco stating if I used their program I would save money and get a 90-day supply. I sent in a prescription from my doctor for Accu-Chek Aviva Testing Strips to Medco. I was told by one of their representatives that my doctor would need to write a prescription for a 3 month supply. My doctor ordered 200 per month with 3 refills. When I received my purchase from Medco there was only 200 strips which I paid $75.00 payment. I only pay $60.00 retail. Where's the savings. I test 4 times a day and that equals 120 strips per month. The 200 will not last me for 3 months.

I called Medco and spoke to Debbie and she stated my doctor did not write a 3 month supply only a 1 month supply with 3 refills which apparently is not the correct way to write the prescription. I asked if I had my doctor correct the prescription, could I get the other 2 bottles. She stated at an additional charge of $75.00. I stated no then I would be paying $150.00 for 4 bottles of 100 test strips and I could get them cheaper by retail at $120.00 for 4 bottles. She stated that's all she could do. I asked if I could send it back and she stated if I did, they will not reimbursement my debit card. I told her I thought this was supposed to be cheaper for me not more expensive and she stated it would have been if your doctor would have worded the prescription correctly.

I also purchased Lantus Solostar Insulin and get a box per month for $30.00 retail. I paid $75.00 for a 3 month supply through Medco and when I received that order, I only had 2 boxes. The representative stated that because I used 30 units per night and 900 units per month that 1 box had 1500 unit and for a three month supply that would be 3000 units or 2 boxes.

Again I stated if I would have purchased this retail, I would have only paid $60.00 not $75.00. Again where's the savings. She stated she apologized if I didn't understand the program and I stated when your representative called me and stated I can save you money on your prescriptions, she never went into detail about these adjustments that Medco makes. I'm not working right now because I am a diabetic and have foot ulcers. My Daughter is helping me out with my medical expenses and I feel like I've been taken by this company.

For the strips I should have only paid $75.00 for 4 bottles and will now have to pay $150.00. For the insulin I should have only paid $60.00 for 2 boxes by retail and I put out $75.00 by mail order for 2 boxes. Also the frustration of dealing with Medco which is not a customer service friendly company. They don't care if you didn't understand their procedures and do not make any concessions to help you out.

I am a cronically depressed woman since childhood (I`m 60 now). I was recently sent a letter saying my insurance didn`t cover this antidepressant any longer. When I called their 800 # I was told they couldn`t figure out why that letter was sent since it WAS covered. I can`t just stop taking it cold turkey or I go into a downward spiril which takes me weeks to recover. I am then at the mercy of my physician to either give me samples, or write a new subscription which when given to the pharmacy they say I`m not yet due for coverage......crap!!!

I`m on yet another slew of medications as I`m asthmatic, & have severe back pain due to spinal stenosis----the same business aplies for getting these medications. Once I payed the extra money for expeditated services & that was totally ignored nor was my accound credited. What has happened to this company??? I`m really fed up, surprised they are still in business. I`m ready to go to herbs & vitamins & skip these drugs totally. Anyone else out there reached that point yet???

I spend much of my retirement money going from Dr. to pharmachy & am a nervous wreck plus the extra gas money it takes & its a once a month deal each time. I`m giving up on this company.

contact to Medco!

Just over a year ago when my husband was terminally ill with cancer, we were hounded by Medco to have every medication he was on to be delivered by mail order in 3-month quantities. I called & spoke with a lady in customer service who was very understanding that my husband's pharmaceutical needs were subject to change very quickly--some drugs he could tolerate for a very short time, some he couldn't at all, or due to his deteriorating health they were no longer appropriate. She said if we encountered any problems to just call again and explain the situation to someone in customer service to assure that we would not be required to have all prescriptions sent by mail order.

As my husband's health took a very precipitous decline, he became unable to eat except when he took a certain medication. When I went in to pick up a refill at the pharmacy, I found Medco had declined payment, and the out-of-pocket costs for us were prohibitive. I immediately called Medco and the CS agent said they would not approve payment regardless of my husband's health condition.

I asked to speak to a supervisor, and I wound up trying to talk to a man who was verbally abusive and yelled at me that he didn't care what I'd been told by anyone there, that he was telling me that my husband's dire health condition was NOT going to sway him, that we could order the prescription the only way we'd been told we could or we could pay for it ourselves.

My husband did without. Within weeks he was dead. The outcome would not have changed had we had been allowed to pick up at the pharmacy a small supply of the stomach medication ordered by his doctor. The irony is that Medco had little or nothing to lose by allowing him to have immediately a smaller quantity from our local pharmacy; he surely had a right to that consideration as he'd paid for the prescription benefit. Medco's cruelty is something I can never forget or forgive.

I received a call at home at 6:25 PM EST from a Medco representative who the 'Prudent Health Department at for an interchange request. The representative was proposing substituting several of my brand name drugs with generics. Unfortunately, my brand name drugs don't have generics available or I would be taking them. Due to multiple drug allergies, my physicians are limited in what they can prescribe for me. The Medco representative insisted that the generics he was telling me about were direct replacements for my medications.

I looked the generics up for him at the Medline Plus website & read what the generics were REALLY for - not MY brand name meds. I feel this is a blatant bait & switch attempt by Medco to switch my medications from what my physicians feel are best suited to me, to medications that cost Medco less money but are potentially dangerous to me. This is the 2nd phone call of this nature from Medco in less than a year. I have now asked the company to cease & desist.

I had the sense to look up the generics while Medco had me on the phone.

Medco is horrible. They cancelled my prescription twice due to a 100,000 mg limit every 90 days in my plan. I am prescribed 1000 mg/day so the limit is reasonable. Medco is applying the limit incorrectly. When my company switched to Medco my doctor prescribed a 30 day supply and sent it to my local pharmacy. At the same time he faxed a 90 day mail order to Medco. Medco covered the 30 day prescription but cancelled the 90 prescription. When I called to find out why, they told me about the 100,000 mg /90 day limit. Since it was almost 30 days since my 30 day prescription was filled, Medco told me that my doctor can now fax in a 90 day prescription and it will be filled. Medco also cancelled this prescription.

When I called to find out why they said the 30 day plus 90 day prescription was 120,000 mg which exceeded the 100,000 mg/ rolling 90 day limit. I spent an hour on the phone with Medco trying to explain why they were miss applying the limit. The resolution was that they would convert the 90 day prescription into a 70 day prescription and expedite it. It would take them 7 days to fill the prescription. Meanwhile, I have ran out of medicine which has required me to take 1/2 day off of work to resolve this. After another hour on the phone Medco authorized a 7 day emergency supply that I can get filled at my local pharmacy.

My doctor now has to request a third prescription. Medco is a huge waste of time for my doctor. Rather than make it a waste of time for me, I am making it a waste of time for my employer. I know my case is not unique. If everyone insisted on time at work to deal with their employer's choice of Medco, then companies will dump Medco. I don't expect Medco will be around much longer. They are very poorly managed.

I do not see the purpose of companies such as Medco. Apparently Medco is saving companies money by denying employees their medicine. Companies such as Medco are just an expense since they do not provide any services.

Medco (mail order pharmacy through Blue Cross-Blue Shield) changed manufacturer of Meprobamate. The maanufacturer is INVAGEN (Dr. Reddy's). The pills burn my mouth, tongue and throat. Asked Medco to change back to former manufacturer. They refused. After several hours they finally said they would use a different manufacturer BUT it would cost me a 66 dollar co-pay because (supposedly) Blue Cross-Blue Shield will not cover it. Have not been able to take the medication for several days. Have had temper tantrums and alienating myself from family and friends. My doctor is prescribing another form of medication that I must go out and buy myself at a pharmacy.

MEDCO filled a prescription written and sent by my doctor without notification to me regarding the brand or cost. My doctor inadvertently signed the 'fill as prescribed' instead of allowing a generic for substitution. I have called and spoke with 3 seperate individuals and sent 2 appeal letters to be told [the] mail-order pharmacy filled prescription as written by the doctor. [I am] required to pay the full co-payment for each prescription despensed.

In similar situations with my local pharmacy I am able to contact my doctor to have the situation resolved, in this situation the medication was sent and I was billed at a 90% higher cost. I keep reading articales about MEDCOs excellent numbers, but find it laughable since I feel taken advantage of by the 'system'.

I have since thrown the medication in the trash, go a month with out my medication, and been forced to pay the bill of $52 for one month (which should have been $20 for three months). They made it very clear they refuse to fill prescriptions with past due balances, and send the bill to collections if refusal to pay is continued. MEDCO is the school yard bully of prescription drug benefits, and if I had ANY other option I would take it.

By error, Medco received a perscription and filled it. On a fluke I was still listed on my ex-husband's insurance and Medco is his provider for pharmaceutical materials. They called him to inform him of the perscription being filled and that is when I called to have it cancelled. They claim they received another fax from my dr. for a new perscription but my dr. states per my record they did not fax anything a 2nd time (Medco hasn't provided me with the copies of the faxes per my request)

So they filled the supposed 2nd perscription and again, I called to cancel again. I was informed that it was cancelled and I should have no further problems as they noted my record as not being on Medco's plan and not wanting any perscriptions filled. I got another call stating my perscription was sent out. Despite all the assurances and guarantees, they did not follow through with anything they told me and now want to hold me liable for the cost of the medication.

The bill is over $100, in addition, I have had to waste at least 3 hours of my personal time on the phone adding to the cost of this issue, since they do not handle things in a timely manner. Their customer service is appalling.

I have been using Medco for years to order prescription drugs. Normally I do it over the phone, but I decided to try ordering refills online, thinking it may be quicker. I placed an order on July 5 and I am still waiting for my three refills. I have contacted them numerous times about this via email and phone. They have provided no explanation as to why my prescriptions didn't arrive yet, and they told me I should expect them on or around July 23rd! That is three weeks since I ordered refills. It is supposed to take 5-7 days.

I asked for the shipping to be expedited and their explanation was that the order is too far into the automated system to do anything. It should be noted that Medco discourages the use of retail pharmacy's for purchasing prescriptions. For long term medications they only will cover the use of a pharmacy for 3 fills. After that you have to pay full price for medication.

I've had to abruptly stop taking two very potent medications b/c of the delay and am experiencing very uncomfortable physical and mental side effects. It is well known that patients should not abruptly stop taking the medications I am taking.I am extremely stressed out about this. I feel completely helpless and that I am at the mercy of an uncaring, flawed establishment.

I guess there is the real world, and then there's the Medco world. Who in the world runs this company? Received a call this morning. The woman introduced herself from Medco and stated she represented our health care provider and wanted to verify information, including what prescriptions my wife was on (my wife wasn't home, but told her I could speak for my wife). I laughed and said, Ma'am you're a voice on the phone and you want me to tell you what prescriptions my wife is taking? I told her that maybe she should verify who she is before she asked me to verify who I am. I asked her name and the address where she worked. (She knew her name.)

Meantime, I told her that she could put something in the mail if she represented a real company and she said they had sent us several pieces of mail, which I did not recall. I said giving personal health information over the phone to strangers is against HIPPA regs, and she said it was all perfectly legal. At the end of our conversation, I told her to go to consumeraffairs.com and look up Medco and find out what customers think of her company. She finally hung up, thank goodness.

Medco continues to reject coverage for drugs I have verified several times are covered under my plan, and the general incompetence of their service reps is preventing resolution of the issue.

They initially rejected the claim sent by my doctor on a technicality, which was promptly corrected and resubmitted as an amendment. Subsequently, no service rep can be found who has the foggiest idea what an amendment is or how to find one in the system. Three could find no evidence of a denial of coverage as much as a week after it occurred, two found the denials but couldn't say when or why they happened, three said that amendments weren't even possible and that only an appeal (which we were explicitly told it *wasn't* since we weren't challenging whether the drug was actually covered it its category, but rather were correcting the claim paperwork) could be filed.

I am on a time constraint and will likely have to come out of pocket for upwards of 3 grand to pay for drugs this company is too disorganized to recognize that it should be paying for. I am starting the complaint/appeals process today, but given the intelligence with which they've handled things so far, I'm expecting a very frustrating process.

My dr. requested a perscription from them without consulting me first. I sent the perscription back. I have sent them two letters explaining that I get my perscription for this medicine at CVS and that I do not want medication sent to me or billed to me. However, I keep getting harrassing phone calls saying that I still owe $100. A supervisor today told me that even though I returned the medicine and sent the letters, I still owe. I will not pay for something that I did not ask for and that I sent back unopened.

I get letters monthly about subscribing through mail to get my perscriotions. I have told them that it is not cheaper, but they have threaten to cut off my insurance.

I have had to change some medications because they where nto on the list of drug I could either take or afford.

I am a retired professional, on disability, who suffered this past year with several serious injuries and a bout with Hepatitis A. During that time, there were brief lapses in my medical coverage, (re-instated back to full coverage); in the interim, I paid full price for a number of prescriptions.

In February, '08, with forms sent to me by Highmark BC/BS, I submitted over $1100 worth of claims for reimbursment to Medco. All of the claims were rejected. On the phone with a Medco supervisor for 3 hours, the problem of an improper form was discovered, corrected, and I was promised it would all be resolved quickly.

It is now the end of May, 3 further rejections, for illogical reasons, the involvement of two other supervisors promising quick turnaround' and I am still without reimbursement. It has created a financial hardship for me, as those funds were a borrow from Peter situation, and it is getting worse by the day, as Medco keeps promising what they don't deliver: the resolution of claims in 14 days! HELP!

I am getting overdraft fees for electronically withdrawn bill payments, as I was promised these funds would be here months ago. My trip to my son's wedding in Philadelphia was ruined as I counted on this money. I cannot buy the new prescriptions I need, nor gas to go get it. I am now in dire straits, waiting well beyond the time it should have taken. I have worked for hour upon hour, with Medco reps, going over these 12 claims. All of the necessary information is there to complete the processing. It has been sheer negligence and sloppiness that has resulted in the rejections. I am scheduled for knee surgery in two weeks and cannot prepare as I am supposed to for it.

Sent my prescriptions to Medco by U.S. Mail. After one week of waiting, they had no record of receiving them. Their response was for me to send them the 3 prescritions to them again. I am about to run out of medication, and the 3 prescriptions were from 2 different doctors. They did not offer to look for my prescriptions or try to locate them. Their solution was for me to get 3 more prescriptions and send them again. Can you help me ?

Extremely stressful. Medco advertises fast turn around time. But they apparently lose prescriptions, and make no effort to work with the customer. The impersonal attitude leaves one feeling helpless. I now must take time off work to get the prescriptions again, or at least contact the doctors and explain the situation. Perhaps this tiem the prescritions will be faxed. Is their any way to hold Medco accountable for losing prescriptions ?

Beware of ordering meds on line. I ordered on line an was under the impression that I order a generic an was charged for name brand. The medicine was sealed an hadn'd been opened but could not retune it. I was told that I had ordered the name brand. Medco called in Feb. to tell me that there was a generic for the med I had been using so I ordered the generic over the phone. Medco had push the generic an has even ask doctors to change a name brand for generic so why didn't they push for this unless they need to get ride of the name brand this time.

My company requires us to use Medco for long term use medication. So I logged onto the Medco website on 4/11/08 and selected the option to have 2 of my medications refilled. Medco indicated that they would contact my doctor's office to get the authorization to refill both medications.

A couple days later I checked the Medco website to find that my Lexapro had not been refilled. So I contacted my doctor's office to ask why and was told that Medco never asked for a refill on the Lexapro. My doctor's office said they would fax over a prescription for the Lexapro. So I checked the Medco website and saw that they did receive the prescription for the Lexapro on 4/16/08. I waited several days and after receiving the first prescription I checked the Medco website for the status of the Lexapro.

To my shock I saw that the ship date on this order was pushed back by another week! So I called Medco to ask why there was such a delay in getting my Lexapro and I was informed that they were trying to contact my doctor to find a cheaper alternative. I immediate informed the customer service rep that I was out of the Lexapro and I needed the prescription filled ASAP (that's why I requested the refill on 4/11).

She agreed that the delay was too long and told me to contact my doctor and have my doctor phone in a 7-10 day prescription to my local pharmacy and Medco would cover it no charge to me. So again I contacted my doctor's office and asked them to call in the prescription. However, when I went to pick up the Lexapro at my local pharmacy I was told the 10 pills would cost me $30. I informed the pharmacist that Medco should be approving it at no cost to me. The pharmacist came back and said Medco was blocking the payment request.

I contacted Medco to see why and was informed that I was only approved for a 7 day prescription. In the time it took for Medco customer service rep to look up my account and figure out what was going on, the pharmacy closed. So I was unable to pick up my Lexapro.

I asked the Medco rep for a telephone number to call Medco and file an official complaint and was informed that they don't have phone number for complaints. She did however patch me through to a male employee who basically told me there was nothing he could do help and next time I should order my refills earlier. Despite the fact that Medco made several errors in processing my prescription, he made absolutely no effort to help or contact another pharmacy!

As of 4/22/08 (almost 2 wks after my initial refill request) I am still without my medication and just hoping that my condition will not worsen in the time it takes for Medco to send me my medication.

On March 5th, 2008 my doctor faxed in a prescription to Medco for the wrong medication. Medco shipped me Lidoderm Patch 1's and an invoice which DHL left on my door step on Monday, March 10th.

After opening the package and discovering it was the wrong medication, I called Medco Customer Service and spoke with Judy Fleming #3342. Judy told me that consumers do not have to approve medication, that any doctor can fax or mail in a prescription for a Medco consumer and Medco simply ships and bills the consumer whether that consumer ever requested the prescription or not. She told me there was no way to return the prescription and that they would not credit my account. She said her supervisor Jenny Sosa could call me back within 24 to 48 hours.

I next called my doctor's office and my doctor's secretary stated the error was due to the doctor's office faxing the wrong prescription to Medco. They had intended to order Ibuprofen but mistakenly requested the Lidoderm Patch 1's. My doctor's secretary said she would fax Medco to tell them it was an error made by the doctor's office and that Medco should take the medication back and credit my account.

On March 11th, I received an email from Medco about my new prescription order. I signed on to Medco's web site and found that Medco was filling a second prescription for the same incorrect medication. I called Medco Customer Service and spoke with Dorla Levy #3206. Dorla told me that my doctor had submitted a prescription for the Lidoderm Patch 1's and they were going to send me a second shipment. She pulled Ed, a Medco pharmacist on the line and Ed told me my doctor had sent in a prescription for Lidoderm and they were sending it whether I wanted it or not.

I contacted my human resources help desk and asked that they contact Medco and see if they could get this corrected. I then sent an email to the vice president of human resources at my company suggesting my company contract with another prescription insurer for 2009. The good news is that my company does not hold its employees responsible for errors outside of the employee's control. The human resources department arranged to have my Medco account credited for the correctly filled prescription (Lidoderm), to send me a mailer to return the Lidoderm prescription to Medco, and to cancel the 2nd correctly filled prescription (Lidoderm).

The bad news is that Medco refuses to accept any responsibility for the way they do business. Medco claims the bottom line is they made no errors in the process and the responsibility for my receiving the wrong medication lies entirely with my physician's office. Further more, they stated it was clear that twice, on March 5th, and again on March 10th, my doctor's office faxed prescriptions for Lidoderm to Medco. Medco states they filled these prescriptions as written by the prescribing physician, Medco fulfilled its responsibility correctly and properly. Medco was correct when they informed me that my prescriptions were properly filled. They never acknowledged that the March 10th fax contained a cover letter stating the prescription on the 5th was an error and to refund the incorrect prescription. This could all be easily fixed if Medco offered its customers an option to opt-in to a must approve prescriptions on their web site. That way whether my doctor faxed the prescription, or I mailed a paper prescription, before Medco actually filled the prescription, Medco would provide me with (1) an image of the ENTIRE prescription they received (2) the cost to me to fill the prescription and (3) the prescription they are going to fill for me - which doesn't always match what was prescribed with generics and substitutions and Medco rules and all that.

8 hours of work-time spent on the phone with Medco, my human resources department or my doctor's office trying to get this straightened out. It didn't end up costing me anything because my company paid my salary for this wasted time and I got a refund for Medco's mistake.

A prescription was written for my daughter and was filled by my local pharmacy. Weeks later a MEDCO refill arrives at my door with a bill for $125. We never asked for a refill, never ordered the medicine, we didn't even know what MEDCO was. After dozens of calls and conversations with supervisors we sent the prescription back. They continued to bill us and sent us to collections. (which has lowered our credit score)

Finally we paid the bill and requested the prescription to be returned for us. Medco's response was No Way! we destroyed the returned medicine and we will not issue a refund. So we were out the $125 and had no prescription to show for it. It's a sad state that we now have a company openly commiting fraud. When I threaten a small claims lawsuit I was laughed at by the MEDCO manager. It just blows me away that some company can send you a product that you didn't order and then force you to pay for it!

I sent 40 dollars to medco for 4 RXs. I sent them to the only address I had for medco. I never received them nor was my checked returned. I have written 2 times & gotten no reply. I am afraid I am a victim of a medco employee.

Where is my medicine? I had to purchase this at a drug store at a much higher cost.

I am covered by MEDCO under both mine and my husband's insurance plans. After lab work, my doctor's office called & said they were prescribing Tricor. I had never used MEDCO's mail service before, but the office said they would send it in for me. In a few days the medicine arrived with a bill for $266.70. I immediately called them and explained that under my plan I should pay only $40.00 ($20 for brand name drugs x 2 months). I have since called six times and each time they have told me they would try & resolve the problem, even transferring me to their accounting department. Today, however, I spoke with Mrs. Butler, extension 2157, and she told me they will NOT rebill. She refused to let me speak to anyone higher up. Another woman at MEDCO, Beatrice, told me it was not their job to make sure it was billed under the right plan. She told me I had coverage through Saint Francis Hospital. If they know everything about me, then why is it so hard to correct this? How do I cut through the red tape & get DuPont to ask for their money back (if they paid it in the first place.)?

I have quit taking the Tricor. I'm sure my credit rating will lower, but my husband broke his back and is now on SS disability and I cannot afford any more screw-ups.

On 2/27/08 I went to Walgreen's to get a refill on my prescription for Levitra. This is a refill for the original prescription I had filled at the same Walgreen's on 11/5/07. On 11/5/07 I paid $191 for a 30 tablets. On 2/27/08 Medco wanted me to pay $371. The pharmacist called Medco to question the charge but could not get a reason for the increase. I paid for the prescription and went home. I then checked the Medco web site. It said I should only pay $233 for the medicine.

I then called Medco myself. I spent over 1 hour on the phone with a customer service rep while she and several others tried to figure out what was happening. I was eventually transferred to a supervisor, Laura Martinez, who could not figure out why the Medco website said I should only pay $233--but I was charged $371. She said she would get back to me. Two days later she called me back and said that the $371 was correct, and maybe there was a mistake by my benefits provider. I asked her why the Medco website stated a price that was different from what I was charged. She deflected the question and said she would get back to me.

It's now about 2 weeks later, and I have not heard back from Medco. Is this a case of false advertising? How many others may Medco be doing this to? I have hard copy printouts from the Medco website, as well as my invoice from the prescription. Is it legal to advertise 1 price and charge another price?

For this prescription there is a financial impact of being overcharged $138. I wonder if this happened to me in the past, and I was just not aware of it.

I will be paying more copays and if I run out of these pills I will suffer migraine headaches which are extremly debilatating and can cause me to miss work and could result in my losing my job.

I ordered a 90-day supply of a prescription drug on 2/23/08. They have my credit card number on file. They sent me 30 days instead. When I called to complain on 2/29/08, they told me a 90-day supply required prior approval. They said it was my responsibility to know all of their internal rules on every drug in their manual (those which require prior approvals, etc.). They did not call either me or my doctor to inform me prior to sending me the meds I didn't order and charged my card without my authorization. I told them I would dispute the credit card bill with the credit card company since I didn't order or authorize a charge for a 30-day supply (same price as the 90 day supply). I was willing to pay 1/3 of the cost of the 90 day supply even though I had not authorized that either, and technically they shouldn't charge a credit card for something a customer doesn't order. I told them they were not authorized to send me medicines I didn't order, in quantities I didn't order, without securing my approval or my doctor's approval.

On 2/29/08 at about 6 pm Pacific time I spoke with a resolution conflict expert at Medco. (Medco has no supervisors in the entire company. (I have been told that over 50 times, over the years, and I know Medco wouldn't lie to its valuable customers.) I was told by this conflict resolution expert that once they have a customer's credit card number on file, they can charge whatever they want, whenever they want, for whatever they feel like sending me. Yes, the conflict resolution expert actually said that. I'd hate to think what someone who isn't an expert at resolving conflict would say. I said that was illegal, and on my street corner, that was called: stealing. The people at Medco are so criminally ingrained in their behavior; she didn't even have a clue what I was talking about. She had no idea why I would call that behavior stealing. Charging my card, whatever they feel like, whenever they feel like it, for whatever they feel like sending me, is a company policy which it is my responsibility to know. (YES, SHE SAID THAT.) She actually said, "It it not 'Stealing'." Is there any regulator responsible for watching these people and closing them down?

My consequence is that I will stop taking all of my medications (diabetes, blood pressure, depression) once I run out of my current supply unless I can find a more honest source. I will not do business with people who admit over the phone to me that they have their hand in my wallet debiting my credit card whenever they want, for whatever amounts they want, for whatever drug they want to send--and not admitting they are stealing. Street thugs and the Mafia have the integrity to admit they are stealing when they steal.

Medco sent me one of my prescriptions that I don't use and have never used. Now they say I have to pay for it before I can get my usual prescription for depression. I spoke with someone from Medco, and she says the pharmacist automatically fills it when it comes in. I told her it's useless to me, and I'm sending it back. She said they will not take the charge off my bill, and I will receive nothing more from them until I pay it. Talk about depressed.

I NEED my Cymbalta. It keeps me sane....

My son has been taking Focalyn XR 10 mg. This was the medicine prescribed by my doctor after trying others. My son had a terrible reaction to adoral. This medicine seems to be a good match with his metabolism. Focalyn is not one of Medco's preferred medicines. When I went to the pharmacy to fill an emergency prescription (The doctor would only give him a week's worth because he needs to be reevaluated by the doctor.) I was told that 7 pills cost as much as 30 pills. There is something very wrong with that. That is over $5 per pill. Why is an insurance company able to collect that kind of money? If it truly is the new law, that law is harmful to consumers. I can see why the insurance company would like it, but every day people are suffering while medical insurance companies are making gross profits.

My son would have to trial other medicines on Medco's preferred list and possibly have adverse reactions like he had to adoral. He was sleepless for almost 3 days, unable to manage himself. I am not willing to put him through that. Does Medco have doctors that say their preferred medicines are correct for my son?

Federal Blue Cross Blue Shield changed from Caremark Pharmacy to Medco on 01/01/08 for our mail order prescription company. We had Medco a few years back and it was horrible then. They constantly messed up my prescriptions and billed my credit card for items I did not order. Caremark was great, but we were switched back to Medco.

I was told that all of my prescriptions would transfer over. They did; however, Medco took it upon themselves to decide that I didn't need a couple of those prescriptions any longer, or the amounts with which my doctor requested. They blamed it on Federal Blue Cross Blue Shield; however, Caremark never questioned these same prescriptions. I emailed Medco asking when they became more knowledgeable about my healthcare than my doctor. My responses have been very rude and unprofessional. Also, Medco had kept my credit card information in their file from the previous time we had them (over 3 years ago). They started billing my credit card and it was a big fight for me to get them to delete my credit card from their files and credit back my account. Something needs to be done about this company. I hated the day that we were switched over to them because from prior experience I knew it would be a nightmare.

Billed credit card that was up-to-limit and could have resulted in fees and/or interest rate being raised. Not being able to get the prescription quantity and brand that doctor requested because they felt I didn't need it.

Ordered two prescriptions from Medco which they processed on Sep. 25 but as of Feb 09 didnt have medicines, called them and initiated a two day long phone call marathon about why I didn't have meds.. I'm sure that they did not have one or both ofthe drugs and they used some of their usual excuses about why... needed to verify my address .. ha.. my address was on the order form and on my check.. ended up having to use my car and gas to go local pharmacy to pick up drugs, and had to pay for one of them... hope I will be able to get a reimbursement... You wouldn't believe how many lame excuses I heard from more than one person... all in an attempt to hide the fact that they didn't have the meds... It's been 19 days since they got the order and still no meds.. wonder how much longer it will take... now have 30 days supply wonder if it will take them longer than that.... Really wish I didn't have to deal with them but these two meds. are kinda expensive if I don't use mail order.....

went without two medicines for a few days, very much stress and aggravation dealing with those idiots, time and gas used in going to the pharmacy to cover their shortcomings..

Incorrect rx's shipped and I had to pay for canceling the Rx without my authority. Total incompetence regarding consumer issues.

I have some economic damages, plus seizures potentially due to extreme agitation when attempting to resolve issues regarding medco's errors. Someone should file a class action lawsuit for all of us who feel economically and emotionally cheated!

I have Blue Cross Blue Shield insurance which uses Medco for prescriptions. I had my doctor call in a new prescription for me, and they inadvertently called in the wrong version. A few weeks later, I get a three month's supply of the incorrect medicine. When I spoke to Medco, the woman was very rude and uninterested in my issue. I told her what happened and explained that I needed to send it back for the correct medication. They proceed to tell me that I can send it if I want, but they will just throw it away and I am still liable to pay for it. The thought of paying $100 for medicine I didn't order and cannot take is ridiculous! Now I am stuck taking time out of my work day to call back and forth fighting with them about getting the correct medication. In the meantime, my medication is running out and I will likely have to phone the doctor for a month's supply at the retail pharmacy, which costs more because it's not through Medco.

I now have a battle on my hands to get them to take back the sealed, unopened packets of wrong medication and send me the correct ones. What an unbelievable inconvenience from a terrible company. If you can get your prescriptions elsewhere, I recommend doing so.

My employer changed pbm's 01/01/08 and prior to this we were told Medco agreed to transfer any existing prescriptions (with refills remaining) to ExpressScripts. I had 3 that needed to be transferred. When I called ExpressScripts on Jan. 14 to request refills, Isaac said they had no record of any transfers and suggested that I call my physician to have him rewrite the scripts. He did not offer to have one of their pharmacists call a pharmacist at Medco to make the transfers. I believe this is how it is done at a retail pharmacy. I asked my employer for help on 1/15 and they said that it was possible Medco would not transfer scripts. I talked to a coworker and hers had transferred. My physician wrote these in early November and I felt bad asking him to do that again, so soon after the fact, so I called Medco.

The lady at Medco, whose muttered name sounded like Vi, handled my phone call Jan. 16. Initially, she said she did not see any prescriptions for me, then confirmed that ExpressScripts would not have my scripts, then in the next breath told me they had been transferred on 12/03/07. The same day, I called ExpressScripts back and spoke with Ester, giving her the transfer information stated to me by Medco. She said it was an unsuccessful transfer and that I would have to call my physician for new scripts. I called my physician on 1/16, the only good guy in this story, and he rewrote 3 scripts for me and mailed them to me immediately. I received them the afternoon of 1/18, so I can send them in 1/19. Hopefully, I will not run out before ExpressScripts can refill them but since my conditions are not life-threatening, I do not plan to use the rush method and pay the extra $18 or whatever it is. I thought RPh's were more responsible than to not see to it that transfers were made when requested. If I ever thought customer service was a component of a pbm, I am no longer that naive.

I am a member of Blue Cross which recently changed our prescription company from Caremark to Medco as of 1/1/08. Today is 1/18/08 and my dealings with Medco have been horrific. My prescriptions didn't roll over as they were supposed to from Caremark to Medco. I emailed on 1/3/08 to have them fix the problem. They emailed me and said all my physicians need to fax in new prescriptions. I told them it was their job to figure out the problem, not my problem to contact all physicians. I received a call and eventually they agreed to get the prescriptions from my physicians after I provided them info. Well, after many emails and worthless phone calls, I'm still at square one. They couldn't care less - all there responses are done from some script - they don't even listen. I'm so frustrated and wonder how Blue Cross could pick such a horrific prescription provider and let Medco continue to give such bad service.

My husband was (note I say WAS) on Plavix for a heart condition. Followind Medco's protocol for reordering perscriptions, my husband placed a reorder for his perscription of Plavis some time before December 14, 2006 (We know this because that is the date that Medco charged his American Express Card in the amt. of $62.50 for the perscription).They claimed that it was shipped on this date also. We never received it. Trying to contact them is next to impossible to begin with so you can just imagine what it was like trying to deal with them during the holiday season.

On January 5th we sent an email to Medco informing them that he had take his last pill as he had run out. We also stated that we wanted to speak with a REAL PERSON not a recorded message or email. On Sunday, January 6th they did return a phone call and left a message as we were not at home to take the call.

On Monday January 7th my husband called them again and spoke with Medco. They told him that they could express mail (next day) his order to him and he would have it the next day. That did not happen. We tried to get the medication

filled at the local pharmacy as we had the empty bottle and they would not fill it as there was something on his account that would not allow pharmacies to fill this perscription as it was being filled by Medco.

On Saturday evening January 12th at about 4:30 pm my husband began to complain about feeling strange and was being pulled to the left so I carried him to the emergency room at our local hopsital from there he was transported by ambulance to a larger hospital as he needed the care of a cardiologist.He was in atrial fibrillation and its suspected by doctors that he suffered a stroke. The doctors told him that this was a medicine that you do not go a single day without. It was also noted that it takes about 6 days for Plavix to get out of your system He spent 4 days in the hospital. And today, January 17, 2008 we received his order of Plavix in the mail!!

Atrial Fibrillation and possible stroke. Placed on a much stronger medication, Coumadin which will involve weekly monitoring by blood testing. This is a much more expensive treatment. Then there will be monthly monitoring of his blood the rest of his life.

Medco falsely advertises the copayment for a nebulized medication for cystic fibrosis called Hyper-Sal as $2.95 for a 90 day supply, when in fact it is actually FORTY times that amount. I went to the Medco by Mail website 2 days ago, checking to see if they had started carrying this medication yet. I have 2 children with cystic fibrosis, who are both on multiple medications, which I purchase every 3 months in 90 day supplies from Medco.

When I did the online search for Hyper-Sal, I was given the option to check the price for a 90 day supply, which is one package per month. I continued on to the next screen, and the screen stated Qty: 3; 4 ml packs, and gave a 90 day supply price of @2.95. I was amazed because this is significantly less than the CF pharmacy charges for the same medication [$59.50 for a 1 month supply (60 vials) is Medco's copay thru the CF pharmacy].

I had my children's doctor fax in a new prescription for Hyper-Sal to Medco right away. I had recently ordered all of the boys' medications, and was expecting a big shipment this week. Last night, I got an automated call from Medco, saying that I needed to update my shipping address, or my order wouldn't ship. I called immediately to verify my correct shipping address. In talking to a member services rep (who barely spoke English), I learned that my shipping address was fine, but that I had exceeded my courtesy limit on medications. I was told that my credit card had been declined and that my order would not be shipped until I gave a credit card number.

Medco has a valid card number on file, but this week, I declined the automatic debit option. Medco has screwed up several orders, and I did not want my card to be charged for any more medication order errors. This has never been a problem in the past...Medco has always just billed me via US mail. When I changed my option for auto debit, I received no information stating that Medco would not ship my order unless it was paid in advance.

I finally got so frustrated (because we are out of one drug) that I told the rep to go ahead and charge the card on file. She simultaneously charged the card and told me the charge was $700. This was not the price quoted when I refilled all the medications online (it was more like $450). I asked where these extra charges were coming from, especially since my card was already charged. This member rep told me that she could not go over the order list with me, and that she would mail me a list in a week.

I told her I wanted to speak to someone who could go over the prices so I could determine where the extra charges were coming from right then, and she hung up on me. When I called back, I got another member rep, who was able to go over the prices. In reviewing the costs of the various medications, I discovered that the extra charge came from 2 orders of Hyper-Sal, which was about 40 times the price shown online for a 90 day supply. This medication comes in a box of 60. The rep said that the online quote was for 12 ampules, and that each cartridge of 4 ampules is what they call a package. This is the most ridiculous thing I've ever heard, because Hyper-Sal is a twice daily nebulized medication. The way Medco advertises Hyper-sal in a 90 day supply as Qty: 3; 4 mL packs led me to think 3 boxes of 4 mL ampules (because it is prepackaged in a box of 60 ampules). Twelve ampules of this medicine is only a 6 day supply. The rep then told me that Hyper-Sal is not a preferred medication (which is why it has such a high copay). This is also preposterous because it is a common CF medication.

Their preferred nebulized saline solution requires the patient to mix 2 different strengths of saline in a beaker, which is unsanitary. I am a physician at Emory University, by the way. I am aware of case reports of serious pulmonary infections caused by contaminated nebulized medications compounded for patients by pharmacists. It doesn't make sense that a less hygenic form of medication would be the preferred drug for people with serious pulmonary disease.

I discovered yesterday that Medco's Perscription Malpractice almost killed me. I have been becoming increasingly ill for the last year. I have suffered chronic, excessive diareaha, daily projectile vomiting, dizziness, partial blindness, disorientation, tremors, weakness and fatigue. What turned out to be the cause of this - both my phaysician and Medco are guilty of malpractice.

For almost a year Medco has monthly been sending me the same 3 prescription drugs - with no warnings and not a word about interaction. Yesterday when I ended up in the emergency room with Renal Failure, the doctor was livid because for the last year I have been taking a deadly combination of three prescriptions - all of which are clearly noted in the protocol - one of the drugs I have been taking has deadly interaction with the other 2. Neither the prescribing doctor nor Medco ever provided me with a warning and since Medco does not provide any of the drug information or inserts, I would not have had the opportunity to find this on my own. I don't care if I have to pay full price for my perscriptions from now on, I will not use Medco (which is the only way my insurance will cover the prescriptions). At least if I go to a REAL pharmacy I can talk to a human and not a machine - and maybe I would not have gone through the last years of hell and put my life in danger. I intend to report this to every regulatory agency I can find.

I received a letter informing me that my long term prescription for Terbinafine (Lamisil) must now go through Medco's mail order pharmacy which takes 10-14 days to process orders rather than under 24 hours for my local pharmacy (even if they have to order it!). I complied and had my doctor fax them my prescription. Five days later I receive an automated phone call telling me my prescription was canceled. I called in to learn (after sitting on hold) that they canceled it because they only allow 22500mg in a 180 period. Terbinafine comes in only one dosage according to my doctor - 250mg - and it is to be taken daily until the nail grows out completely --something like 6 to 9 months; so Medco's limit is exactly half the typical dose. They told me to have my doctor call or fax them for a coverage review. He did (took two weeks due to problems at both my medical office and Medco). Once done, Medco denied the claim within 15 minutes. The reason they gave for the denial was the same as the one that motivated the coverage review--so why I spent two weeks on that I don't know and they couldn't explain it to me.

Now they tell me I or my doctor have to fax or mail an appeals letter to a different department to have the case reviewed. My doctor's office did that today. I have already had to cover one prescription out of pocket, and since the appeal process can take up to 15 days and it takes Medco 14 days to mail medicine, I will likely have to fill 2 or 3 more out of pocket as well. At $10/pill/day, these little guys get pretty expensive. I have been disgusted with Medco's level of service and the amount of my time and money they are wasting. I have notified my employer, filed a formal complaint with Medco, and filed a complaint with the BBB. I'm not sure what else I can do. I believe I am stuck with Medco as far as my employer's benefits package is concerned, but I may purchase my own all the same.

I'm out $165 every two weeks as we deliberate over the coverage. Numerous hours of lost productivity as I battle with them over this.

My company forces us to use Medco for all prescriptions that we take on a continuing basis. I am diabetic. My doctor has prescribed several generic drugs and we have been seeing which work best.

I went on line and ordered a refill of my generic drug ($12) from Medco. Instead of filling the order, they emailed my doctor asking which drug I was to receive: Glipizide or Glyburide.

Doctor circled Glipizide and checked Glipizide. Intsead, MEDCO shipped and charged me $83 for Glucotrol. I immediately called them and shipped it back.

They have sent me the paperwork that absolutely proves that my doctor did not order this drug - and I took the paperwork to my doctor for futher verification.

Medco issued a credit to me on October 24th and then charged me again on October 25th.

They are refusing to fill any of my diabetic drugs (any preseciption) unless I pay for the drug that I don't have and never ordered.

This can be a life-threatening situation. I absolutely cannot afford these drugs without the presciption plan that comes with my health insurance that they take $129 every two weeks out of my paycheck

They are just a very bad company. After a month they approved my breathing meds, but when I tried to get them filled they would not pay. Needless to say I sure do not need this insurance. I changed to another company.

This could result in a bone problem again. I thought I was doing so well. If them making me do without my medicine, affects my bone density again I will be very unhappy

Would not listen to reasoning on any appeal that was written to them and advised it would do no good to appeal.

I was stolen from because I have Insurance to cover my cost they would not take my doctor's letter stating he had made an error.

Submitted a full year prescription from my doctor after being contacted by Medco in letter about how much money I could save if I switched my prescription from Actenol to Fosamax. I was sent a one month supply and charged a three month co-pay. I called to report the problem and I was told there was no problem, that the prescription did not specifically say they could send me a three month supply so they only sent one month. However, since they save money by sending multiple months, I was still charged the three month co-pay!

When I asked why I wasn't notified in writing or by phone of the problem, I was told there is no way possible they have the time to contact all the people about this issue.I also asked why they aren't more clear on the three month/one month prescription stating they will charge for three months no matter what. She didn't answer but asked me in turn if I wanted to submit a complaint and I said yes. She said she typed it in my file that the process isn't written clear on how the prescription must be written. She also said I would still have to pay the three month co-pay.

To me it is just a scam to get three times the money by only providing a one month supply of medication. From what I gather from the person I spoke with and the complaints I have read, this happens all the time. Medco also won't send any more medication until the bill is paid in full. I don't see how this process be legal or how Medco can still in business with this type of misrepresentation.

Financial burden of paying three times what I should have paid when they convinced me to switch so I could save money. The stress of receiving only one month medication, knowing I had to get another prescription to pacify Medco and yet another prescription so I could have my medication until this gets straightened out. I'm concerned they will again fill my prescription wrong to continue to get more money. Medco can't be trusted and I have been duped.

My daughter had a 90 day perscription with a 3 times refil. They have no record of this although I have a copy from her doctors office. I called to have the medication refilled and they told me that there were no refills left. I proceeded to let them know that they were mistaken since the prescription was dated Aug. 07. They then said they had no record of the doctor.

I had to call the doctors office to phone in a different perscription to a local pharmacy for a 14 day supply to hold her over. They continually gave the run around, and my daughter is without her meds because of them. Do they have to answer to anyone? Who controls them?

I have called the doctor to phone in a 14 day supply to a local pharmacy. I will be moving all our prescriptions from there and hoping they have to answer to someone. I called 5 times in one day to straighten this out to no avail. Are they in business to kill people?

My Daughters doctor refilled her inhaler prescription for a year and Medco sent us all the prescription and a whooping bill for nearly 400.00!!

My husband called and told them that we only needed one month maybee 3 at a time, But they sent all the prescription at one time. When my husband called to tell them that we could not use or pay for that all at one time and that we were shipping the case back to them, they told him we could NOT do that. And that if we did they would have to throw it away EVEN though it WAS NOT OPENED and we would have to still pay the bill. This is totally ridicilous when we didn't even authorize them to ship it to us anyway!

AND on their privacy policy states we refill your prescriptions when you ask us to do so. I think this company is terrible and should NOT legally be allowed to do this. Do we owe for meds we didn't authorize or even call in for?

My wife, being under pain management care, needs her medicine every day. Medco filled the first 90 day supply without a hitch. The next time around they claimed protocol? problems would delay the order and informed her that she should have back-up prescriptions as a contingency in the event Medco cant ship on time.

It was tough enough coaxing her doctor into writing a 90 day supply of pain medications in the first place. Now Medco expected us to go back and ask for more prescriptions because they couldnt fill an order in a timely manner (over a week). My wife complied and the temporary supply was reimbursed by Medco after two months and many phone calls. Now the same thing has happened again. Medcos excuse was that they couldnt read the dates on the prescriptions. I could. They also claimed they were unable to get a hold of the doctors office in four attempts. This has never happened to us.

The supervisor at Medco would not allow us to talk to a manager or the Pharmacist unless, get this, we wanted to know what the patient will experience when their pain medications run out. Thanks a lot!

I am sending this complaint on to Blue Cross in the hope that they will find a competent replacement for Medco. In the future, we will spend the extra money and go to our local pharmacy to get her prescriptions filled. At least she will have her medicine in minutes.

Consequences of interrupting a daily pain management regimen are twofold. Not only does the patient now have to endure severe pain, they will also experience the withdrawal effects due to being totally deprived of their prescribed medicine.

My child, insulin dependent diabetic, left in emergency situation to get insulin more than once.

An order was placed for a generic Rx and was filled with the Name Brand. I discovered that the order was incorrectly filled by going onlne to check our account. After contacting them that this order was not filled as requested,I was told that they would send me a return mailer. I returned the unopened package shipment in the return mailer that was sent to me by MEDCO. I am being billed for a product that was returned as instructed. I tried unsuccessfully to resolve this issue with MEDCO and with BCBS. Now I am trying to resolve this issue with a collection agency.

I guess I am in good company when it comes to being unfairly treated by Medco. I too take a schedule 4 drug, considered a controlled substance. When I didn't receive my perscription in the mail, even though the doctor faxed it to them I was really puzzled. It turns out that Medco's policy is that they DO NOT accept perscriptions by FAX for schedule 4 drugs. Fair enough, but instead of leaving me hanging by a thread, they could have contacted me stating such.

It was only when I was in dire need of the prescription, did I do the research myself and find out what the delay was. So, I went back to the drawing board requesting from my doctor that he MAIL in the original perscription and Medco by mail form. He obliged, but when I received the perscription, it's only 30 days worth, not 90.

The doctor claimed it is because Medco gave him the run-around with NY State Law. However, when I called Medco the representative told me (after a lengthy pause and her looking up a bunch of legalise) that I would indeed be entitled under my plan for the 90 day supply, but that the doctor would have to write it as such: Quantity = 90, with 1 refill. She also referred to Code AF having to be used by the Medco staff. Then, she backtracked when I asked Where is the physician mail in form on your site? and told me I would have to download the patient one which to me, made no sense.

If they didn't accept a FAX from a doctor's office, why would they accept my doctor's handwritten perscription with MY MAILING it in?? Why wouldn't they have a FORM that the DOCTOR can mail in along with the perscription? She said she could either transfer me to their pharmacist, (to which I said no thank you!) or, my doctor could call the 800 number and get advice on how to write the prescription correctly.

What a mess. I agree with earlier complaintants - Medco can't hi-jack people's access to their meds without a fight! (At least not from me!)

I requested a generic prescription which would have cost me $5. Medco sent me a non-generic prescription, w/ the wrong dosage, w/out notifiying me and charged my credit card for $75 with out my authorization. They refuse to take back the wrong medication and refuse to reimburse me.

I paid $75 for a prescription I can't use when I should have paid $5 for a prescription I can use. 

Shorted prescriptions: 4 weeks short in July 06, 1 week shorted March, 07.

1st time I was sent only 3 weeks. Had to complain again to get the remainder. 2nd occurance just happened and am awaiting a response.

The insulation around the sparkplug wires inside of the ignition harness has deteriorated causing short circuits and misfiring. This occurred in a model 1993, 300E with 160,000 miles. This is premature for a vehicle boasting longevity and reliability. Reporting of this same problem is so widespread suggesting poor design choice in placement of the harness and/or inferior insulating material. The cost of the replacement harness has jumped from around $400 in 2004 to over $900 today ( feb 2007). Is this good customer service or exploitation of customer trust?

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I can ditto all the other complaints on this site for Medco Pharmacy. THEY ARE A NIGHTMARE!

I spent half a day going to each of my doctor's offices to have them fax new prescriptions to Medco. I have been checking my order status 2-3 time a day since and it is constantly changing and constantly WRONG!

I am supposed to get all generic drugs, but one day they are showing the generic drug as pending and the next day they've changed it to the name brand. I had 3 prescriptions faxed to them 2/21 and one has shown up correctly, but has not shipped (nothing will be shipped prior to Feb. 28th).

And to top it off, when I do a price check, it tells me my retail pharmacy is cheaper for two of the drugs! I thought the whole point of this mailorder/nightmare/hassle was to get the cheapest price. What a joke!

On my 2007 Mercedes CLK350 Convertible when pushing the front seat forward to allow rear passangers out of the backseat a serious safety issue occurs. The headreast is automatic so when the seat is pushed forward and laying in the full forward position it goes all the way down by a motor.

There is no automatic sensor to indicate fingers ot hands/limbs that are placed there as an aid to get out.It is the natural motion to place your hand/forearm on the front seat when getting out of the rear seat of a 2 door car. Since they only exit from the passanger side I can only speak of what occurs from that dise.

Although, I have reenacted the scenario on the drivers side and the same situation occurs. When pushing the seat forward the motor automatically lowers the headrest without a sensor.

3 of my 4 children have had serious injuriries resulting from the headrest.

My 4 year old son was getting out of the backseat and the headrest caught 3 of his fingers under it. He was screaming as the headrest was continually trying to get all the way down while crushing his fingers.

The ONLY option was to yank his hand out. My 7 year old was exiting the rear seat when hif forearm was crushed resulting in a bruise and hickey like mark where the headrest crushed him.

My 10 year old daught also had her hand crushed under the same head rest. There is no way to push the headrest back up as it is crushing the bones. They all now know to wait until it is ll the way at the lowest position before exiting the car.

I have been working with this problem since April, when I reached my donut hole with Medicare. I have a secondary insurance with my husband's ex-employer Raytheon. For some reason Medco YOURx PLAN will not send me the correct paperwork for me to mail to my secondary insurance, Innoviant, so that they may pick up the reimbursements for my medicines. I have tried on numerous occasions to get this problem corrected.

Medco is constantly sending me the wrong forms. I have the correct information to give them, however, they will not send correct ones. Medco has my money for the perscriptions, $2200, as they have charged this to my discover credit card. In order for me to be reimbursed I need their cooperation. I need their paperwork to mail to my secondary. In my opinion, Medco is playing dumb when it comes to sending the correct paperwork. I will also be filing a complaint with my Texas State Board of Pharmacy in Austin Texas.

On an almost regular basis over a period of years our claims are rejected for fabricated reasons. I beleive this is a company policy to extend the time it takes to actually pay the claim. Some months they state another insurance carrier may exist and we have to resubmit everything, this month we just got back 8 forms stating the ID number is not valid. These are regular rxs filled on a monthly basis with all of the same information. I believe all comsumers who are subjected to this are due something for their time spent correcting the insurer's processing errors. I also beleive this is a corporate policy which is put in place to make people give up submitting claims for small amounts just because of the time and effort needed recalling, refaxing, resubmitting, etc.

Medco - United Health Care Systems have to be the worst company I have ever dealt with. When medication is prescribed by a Physician, what gives Medco the right to evaluate a consumers medical information to determine if they will cover medication under the plan. I have had to fight to get my Provigil covered which they finally approved and additional fees charged by my doctor for having to deal with Medco and completing addition forms. Now I receive a letter stating that the approval is coming upon expiration and that they will need my doctor to contact them and provide additional information so that they can determine if the medication is still required.

Why don't we all just save alot of time and fustration and make appointments to see Medco Clinics -- this way you won't get high blood pressure after jumping through hoops having to deal with them. Bottom line, it's all about money, not the consumers health and well being. BUT...like Medco tells me I am at liberty to pay for the medication myself. How much does this company contribute to political parties?

I was prescribed a medication by the name of Provigil 200mg to help me with fatigue. My days are sometimes hard to get through because I'm so tired I can barely function. My medication was denied for payment because it was not on the list of medications approved by Verizon Wireless and Medco to be used for treatment of fatigue due to Multiple Sclerosis. Since my pre-auth. was not approved through Medco, I had to file an appeal that can take up to 15 days for a decision to be made. I could do an urgent appeal, but if my appeal was denied that decision was final and there would be nothing else I could do. I have told them how helpful this medication would be to me.

Due to these decisions that have been made, I have to buy my prescription out of pocket. My medication is $10.00 per pill. I can not afford this. If I can't afford my medication, I can not take it.

My employer's Heath Insurance provider, HealthNow, has recently contracted with Medco, a mailorder pharmaceutical provider. I have asked that the rheumatoid arthritis medication, Humira (I need to take once a week), not be sent via commercial courier (UPS, FedEx, USPS, etc.). Humira must be kept between 36 and 46 degrees F and not damaged in transit. Medco packs a 90-day supply in a styrofoam box with a cold pack and ships with whatever courier they've contracted with at the time. Humira is on their mandatory mailorder list but Enbrel (nearly identical) is not. Pharmacies receive their Humira from a wholesaler who ships it within one day in a dedicated truck packaged to maintain the proper temperature, and handled by trained pharmaceutical shipping employees (not UPS, FedEx or USPS delivery people - not trained in the proper handling of delicate medicines).

Commercial couriers tend to damage a very high percentage of the packages they handle. It is bad policy and very dangerous to the patients requiring this medication to ship it commercially to one's doorstep (where it could overheat in the summer or freeze in the the winter). My Rheumatologist agrees that it is not good policy to transport Humira via commercial couriers.

Humira is a self-injectable live antibody suspended in a liquid base that needs to be kept within a very narrow (9 degree) temperature range and also needs to be handled with a certain amount of care (not dropped, shaken, crushed, etc.) to maintain its therapeutic efficacy. After I'd explained my position (thoroughly discussed in several recent email communications) Phillip Baker (a Medco administrator) asked me if I'd be willing to give it a chance. Clearly, the decision makers at Medco are willing to take a chance that using commercial couriers will not result in compromising the therapeutic efficacy of my Humira prescription. They don't have anything to lose... but as I explained in multiple emails to Medco representatives, it would only take one compromised batch (even a one or two week supply) to cause irreparable damage to my health and ability to function.

After joint damage has occurred, as a result of Rheumatoid Arthritis, it doesn't recover while the disease is active. Humira helps to slow the progress of the disease - it doesn't stop it. Ground that's lost in this battle is lost for good. I'm certain that if Mr. Baker or anyone at Medco involved in this discussion were in my position, they'd feel uncomfortabe about taking that chance. I'm one of thousands of RA patients dependent upon Humira. Medco is unnecessarily risking our health by unwisely adhering to this policy.

Repeated delays processing prescription refill orders. I had my Dr. office fax (per Medco's instructions and using their prescription order forms) to Medco for refills and new scripts. When trying to contact Medco by phone, they just told me that there was a problem (non-specific) with my prescription and that they have contacted my Dr.'s office and there was NOTHING they could or would do until my Dr. responded back. I immediately called my Dr. and verified with him and his staff that no one from Medco or representing medco had contacted them...PERIOD!!

Medco's service and support is nothing short of simply being insulting. When attempting to resolve this matter, I just get handed off from one person to the next, each adding a non-matching variation to the reason why there's a delay. Each Medco customer service rep's story changes from person to person. This type of event has occurred each and everytime I've tried to have medicine prescriptions refilled, renewed or reordered.

Out of prescription medications to control severe hypertension (high blood pressure) and the medical consequence for uncontrolled hypertension is considered life threatening. In addition other medications are required to control the life altering side affects of taking hypertension medications, the consequence of which affects the quality of life, which leads to severe depression if not controlled with medication. Medco has been negligent in their responsibility to ensure prompt attention and service for medications that are life sustaining.

On 04/03/06, I mailed (USPS) a prescription for my wife for Advair at a dosage of 250/50 to Medco. Later that same day (04/03/06), my wife’s doctor changed the prescription to a dosage of 500/50. On 04/04/06 At approx. 8:00 AM Eastern, I called Medco and advised them of the change and told them to cancel the 250/50 prescription. At that point in time, Medco verified that the request for the 250/50 prescription had not yet been received and therefore had not been shipped and that my account would be noted so that when the 250/50 prescription arrived, it would not be shipped.

On 04/12/06 the (canceled) Advair at a dosage of 250/50 prescription arrived at my home. Subsequent to the delivery of the cancelled prescription, I called Medco to advise them of having received the wrong prescription and to verify that the correct prescription was being sent and to verify that I would not be charged for the Advair at a dosage of 250/50. However, the individuals to whom I spoke on that and subsequent occasions are all informing me that Medco is going to continue to charge me 120.00 for the prescription that I had ordered to be canceled on 04/04/06.

In justification of their actions, each Medco representative with whom I have spoken has stated some variation of the following:

2. I was given no guarantee at the time I called in the cancellation.

To the former (The Medco process is an automated process), I would like to respond:

•Medco’s internal communications procedures and any resident inherent weaknesses are Medco’s problem and I should not have to suffer for them. I, their client, made my request prior to the prescription’s having even arrived at their company. How Medco fulfills my request is their company’s own, internal challenge.

•I see no policies or procedures concerning cancellations posted on Medco’s web-site, nor has anyone from Medco been able to provide any such policies (in writing) to either myself or my advocate from company's Benefits center. If Medco's policy on cancellations isn’t publicly available, how is one to abide by it? To the latter (I was given no guarantee at the time I called in the cancellation), I would like to respond:

•I never asked for a Guarantee when I canceled the order as it seemed (and was) a timely and reasonable request on my part.

•While the Medco representative indeed did not say specifically that they will guarantee anything, they also did not state that they will not guarantee anything either.

As it was a very simple request, if any problem was foreseen, perhaps the Medco representative to whom I spoke should have stated “Mr Customer, we can’t guarantee that your request will be honored. If we do send out the wrong prescription, you will be charged for it”. However, had such a statement been made then and there, I would have been asking for a supervisor right then and there!

I am now expected to pay Medco 120.00 for a prescription which I had requested be cancelled and fear that while I attempt to arbitrate this, they will delay any future orders that I place.

I phoned in a refill to my required prescription drug benefit manager, Medco. My refill is for Actonel. The price should have been $37.29. The automated system said it would charge my credit card on file $87.29. I called customer service number at Medco to see if the drug price could have really increased 120% in the last 90 days. Customer Service looked at the order and said that there was a problem with their computer program. The Medco rep said that the price was going up on June 1st, as Actonel moves to a non-preferred drug status.

The rep said that when I receive the medication, I should call them and ask Medco at that time for a $50 credit. I asked why I had to wait to get the money credited . She said because the price is going up on June 1st 2006 and the new price is already loaded. I asked what June 1st 2006 had to do with today, May 5th 2006. She said that by the time I got my medication it would be June 1st so I had to pay the price.

This company has been harrassing us with a bill of $120 for the past 30 days on account of their customer service department making a mistake and placing an UNAUTHORIZED order without our consent. We did not want this prescription and we do not need it. When the representative made the mistake on the telephone while speaking with my wife on another matter, she advised my wife that she had corrected her mistake and she would not get billed for her mistake. Nevertheless, a few weeks later we get an invoice. I called again, and spoke to another representative and apparentaly the representative NEVER cancelled her mistake on the system and the order was placed and shipped out.

The problem is that it was $120 and I did not need this medication. I explained this to this representative and asked to speak to a manager, she advised that I just DO NOT ACCEPT THE package when it arrives VIA UPS. Therefore, we did not accept the package when it attempted to arrive our home for deliver and it was refused to be returned to the company. The company to this day, refuses to delete this invoice and now claims that because the medicine was made and shipped that I am responsible for this medication. This is absurd. I have called many times and spoken to many people and been hung up many times on account that it is a long distance call for me since I live in NC and this company is located in NJ.

I placed an online order for Aromasin on the morning of April 4th. My wife saw her Oncologist the same morning who told her to stop taking Aromasin. I called Medco's Customer Support and cancelled the order in less than four hours after placing it. I was billed and the order was shipped the next day. I have been in contact with Medco's Customer Support and they are the rudest people I have EVER done business with. They yelled at me and insisted that I would have to pay for the order and that even though I had called to cancel they can't cancel an order. I wanted to appeal and was told that there was NO appeal process.

After contacting my employer's Help Desk and their intervention I was told that Medco was sending me an appeal form in 7 days. I have never in my 66 years done business with such an unprofessional and rude company. The order arrived 9 days after I cancelled it... The two Medco Customer Service Reps yelled at me and would not listen to anything I had to say. It's a shame that people like this are hired when there are compassionate people looking for jobs.

Because Medco did not cancel my order I was billed $70. (which the CC company has removed from my bill) and IBM will be billed over $500 which will go against my prescription cap. Since we will definitely go above our cap this year we will have to pay this $500. Not to mention the emotional stress this has caused my wife who is dealing with cancer. Medco's lack of professionalism and their lack of customer service has caused us much distress.

Six days ago I dropped off my 14-year-old's prescription for an ADHD medication. She has been medicated for this condition for 7 years. My husband's company switched prescription benefits to this company in January. Medco requires prior authorization for this medication. Our doctor faxed a letter to medco the next day. My daughter ran out of medication 4 days ago. I assumed that the pharmacy had forgottten to call me to let me know that the medication was ready when I showed up to pick it up for the 3rd time. I had to pay full price for the medication in order to get it. I spoke to someone at Medco who gave me the phone number to check on the authorization; an automated voice told me the claim was in process. My husband can get a form and fill it out for reimbursement.

While I am sure that the prescription card is supposed to save his company money, I believe that Medco is fraudulently making money off people who forget, or do not have the time to jump through all their inconvenient hoops. It becomes like a rebate-many consumers do not receive the benefit they have been promised. My daughter has been unable to finish school work that would have posed no problem, had she had the medication that her doctor prescribed for her. We are so frustrated.

I have dealt with many prescription insurance companies, none have been as horribly inefficient as Medco. I sent a three month script a few months back and was sent only half of the prescribed quantity-with no explanation! I called Medco, to learn (once I got through the miserable automated phone service to a customer service rep) that I was only covered the amount sent. I could get the correct quantity if I went through a pre-authorization process with my doctor. I did so, mailed another script, and was again sent the incorrect amount.

I called Medco again and was told it would be resolved, but I needed to mail a new script. Meanwhile, I was forced to get a 30 day script from my doctor until Medco figured it out. This resulted in a three hour trip to the pharmacy because Medco would not approve the 30 day quantity. I then mailed in the new 90 day script and called to verify that the authorization had gone through. I was told that it would be filled correctly. I checked the website after it was processed, and found that-once again- it was not. I called Medco again, to learn that the original authorization was mistakenly submitted for the incorrect dosage. I was told that I would need to begin the process for a new pre-authorization. This delay required another trip to the local pharmacy.

Clearly Medco lacks the ability or the desire to recognize and meet its customer's needs.

Prescription Delays I am a diabetic and wanted to refill my prescription. I was advised that Medco no longer had a supply of the medication (Avandament) because the mfg had run out. I went to my doctor and got a prescription for a 90 day supply of a new medication. I sent in the prescription and then realized that I was running out of my old medicine. Since the process with Medco Mail-order takes about 3 weeks, I asked my doctor to call a local pharmacy with a 30 day supply to hold me over until I received my mail order.

When I went to CVS to pick up the prescriptions, I was told that they were not approved by Medco since I had already sent in an order to the Medco Mail Order Center. I called the Medco customer service number and spoke with a rep that told me they would not approve the prescription for 30 days but I could get another prescription for 14 days from my Dr and they would approve that. I could understand an issue with them not approving my prescription if it was one that I was only taking for a short time. However, I will be taking this medication for years.

This instance is a prime example of a company trying to save money and the expense of their customers health. The sad thing is there is nothing I can do except write this complaint. Medco will continue to get away with their unethical business practices. I will miss 2 weeks of medication to control my Diabetes.

Yesterday my doctor called me to ask if I had instigated a change from my local pharmacy to Medco. I said no. He said he has recieved a request from Medco to fill all of my prescriptions as well as my daughter's through mail order. Since this was not my request, he said he would tell them no, thank you. Today I recieved an emailed order confirmation from Medco. Upon checking their website, I saw that there were in excess of 17 prescriptions being filled. I called my doctor to confirm that he had not sent prescriptions to medco. He confirmed that he faxed NO in response to their request. I contacted Medco by telephone. They claim they just don't understand how or why this happened.

This is the second time it's happened to me. The representative was helpful only to the point of getting the order cancelled, however didn't want to acknowledge that a serious medical mistake could be made by continuing this practice of switching out peoples prescriptions. The mistake could come from a person in my situation-in that I also get different medications which are not paid for by my health plan, but are paid by workers compensation and are not known by Medco. Their own staff pharmcists have no way of knowing about these other medications and could instigate a deadly reaction by switching medications around.

What is it going to take to get Medco to stop their practices? I see where they've settled the suits brought about on behalf of the government workers, but this isn't a government plan, it's a private plan through Blue Cross/Blue Shield. I am so fed up with this, and it seems that as consumers, our rights are being violated left and right and no one is doing anything about it!

My husband's company, Siemens, switched their perscription policy to basically only deal with Medco for maintenance medication. My doctor faxed over a perscription, and after 10 days, at 8:30 p.m. on Friday night I was told that only a paper perscription would be accepted since it was a narcotic. Monday I visited my doctor, paid a $15 script fee and Tuesday I mailed the perscription. It took them 10 days to receive it and get it into the system, 10 business days to process it, and then my EXPEDITED order was to be sent to me overnight (free of charge) on 2/21, almost 3 weeks later.

I called today, because my EXPEDITED order is 2 days late, and after being forced to hang up from their automated system to find a real person, I was told my EXPEDITED order would be received by 2/27. No email, no notification, etc. And, there is no note of the expedited order. The last 2 phone calls were very frustrating and controlling by the representatives, you feel as though your hands are tied behind your back. I don't want my order changed to expedited, as I am sure they will end up charging me and then I would have to be at home or have my delivery address changed and that just sounds like more trouble to me. And in the end, I wonder how a pharmaceutical company can legally get away with not filling a perscription which requires it to be filled in 7 days?

I guess I will just buy it myself than go through this again. And I doubt I will have it by the 27th anyway with so many unfulfilled promises. And finding a way to complain on that award winning website is non-existent, as on their corporate site. I think I find the automated representatives more friendly too.

My Doctor gave me a prescription which was a generic drug for Prilosec. Little did I know the generic drug did not come in 40mg. Instead of contacting me and telling me this they took it upon thereselves to fill it with Prilosec. I did not want it. Of course I had to take it because it came to my home. Since I could by it for $28.00 at Wal-mart for 42 day supply why would I want to pay $195.00 for it for a 3 mo. supply. Over the counter at $28.00 for three mo. comes to $84.00. Which would choose? Yes it is only 20mg., but that was okay.

The sad thing is I am on social security and have to pay $195.00 for a prescription I did not want. I would appreciate it if they cannot fill a prescription like it is written, they would call me. I feel I have been taken advantage of.

I sent a prescription in for mail order the end of December 2005. They acknowledged receiving it in December 2005, but on January 10, 2006, they returned the prescription saying they were unable to contact my doctor for more details. Of course, this now meant having to pay the $250 deductible for 2006. They told me that just because the prescription is received in 2005, it's when THEY bill, not when the request is made that determines which year is used. This is the second issue I've had with them over issues that cost me money and benefit them.

I now have to pay the $250 deductible for 2006 to have this medication filled.

I have spent at least 15 hours on the phone to Medco and Health Choice over the past week in addition to about eight hours online. The price quoted for some of my medicines has changed three times in four days. This is the same company that handled my prescriptions last year. They tell me I cannot buy some prescriptions retail and that I must buy them mail order. They say my medicines are covered and then they say that their portion is zero. I was told at a meeting they held last Fall that my costs would be approximately the same as last year. This is not true. Some of my medicines are two and three times what they were last year.

This is a nightmare. I have severe medical problems and cannot do without my medicines. Some are ruled by law and they are telling me to do something that I could not legally do last year (90 day prescripion instead of 30 day, mail order instead of hand carry). I fear I am going to have to simply pay the full price because I need the medicines. This is in spite of the fact that I have paid for Medicare Part D (through Health Choice)and the cost of my private insurance. Help!