Express Scripts Reviews

I’m very disappointed with Express Scripts and how they handled my ADHD medication. My doctor sent in a prescription for lisdexamfetamine 40 mg on June 29. Instead of keeping the order open and filling it when they had stock again, Express Scripts simply cancelled it without offering a real solution or alternative. For a controlled medication that I rely on daily to function, this isn’t just inconvenient – it’s disruptive and careless. I understand there are ongoing national shortages of lisdexamfetamine and similar ADHD medications, but that makes communication and planning even more important, not less. Simply cancelling my order and leaving me to chase down a new prescription and pharmacy is unacceptable customer service. If you depend on critical, time‑sensitive medications, think carefully before trusting Express Scripts with your prescriptions.

I haven’t been able to login to my account in over a year because of mismatch in my account info that I did not make. There are five phone numbers to call that all seem like the one to call. I don’t understand why I can’t just send an email and they can figure out how to fix my account. I pay them.

If there were zero stars I would give it. I will preface this with I am an advanced practice nurse with 20+ years experience. I am also a narcoleptic who has been on the same medication regimen for 10 years. They are reviewing one of the medications I need to control the cataplexy associated with my disease. They denied it on 6/8 and we escalated it to review. They didn’t send it for review until 6/30 and it will take till 7/9 to be completed. The denial from 6/8 was from a nurse review, not a specialist in the field. Now the medical director will do the final review but no one can tell me if this is a neurologist or a podiatrist or a dermatologist! I am out of medication and having severe symptoms now. My son, who is a minor, takes a medication that is preventing him from organ failure. It was a month late due to review. These are the only two under review because of the cost associated. So much for patient care.

Absolutely terrible. I would use Amazon pharmacy instead of Express Scripts any day. It takes them forever to process a prescription. I have been out of my medication now for over a week. I even paid to have it expedited and it is still showing only in process. The automated system is a joke. It doesn't help you with anything. As I said before you're better off going through Amazon pharmacy or any other mail order pharmacy other than Express Scripts. Do not use this service.

On 6/25, I submitted an order for a prescription that had run out of refills, knowing that Express Scripts would contact the doctor to get the authorization. On 6/26, the doctor was contacted and sent the new authorization the same day. On 6/29, I received an email from Express Scripts asking me if I wanted the prescription filled, and I responded that I did (after all, I had initiated the order on 6/25). After that, the order went to "processing." On 7/2, I called Customer non-support to find out what the hold up was, and I was told that the item would ship that day. On 7/4, the item is reported to have shipped and has a tracking number, but USPS reports that they have not received the item yet.

I don't understand why it's so hard to apply the current active insurance to an account and their dependents. If I go to a store pharmacy, they take my insurance card and apply it to all accounts and dependents right there and then. After 4 calls to Express Scripts over the last 2 months about 3 hours total, they still haven't applied the current active insurance to all dependents and put through prescriptions on old insurance.

Medication that I’d already been on for six months needed refilled and had been refilled in the past but then Express Scripts denied this refill saying primary insurance had to pay first. I called express scripts to explain I didn’t have primary insurance and ended up on the phone for 1 hour and 18 minutes. They transferred me back-and-forth between express scripts and WellCare six times each time putting me on hold. I don’t understand why they just couldn’t have conference the call and cut the time in half to resolve the problem. At one point I was told I needed prior off. I again explained I’ve already been on the medication six months. The tech from express scripts didn’t seem to know what she was doing. It finally got resolved, but like I said, it took 1 hour and 18 minutes to resolve this and the issue seemed to come from express scripts.

Absolutely appalling business practices. Refused to cover a prescription my doctor ordered. I appealed and found out no doctor or even pharmacist reviews the cases just customer service agents. Your doctor calls and discusses your private medical information and has to try to describe why you need a medication to someone with ZERO medical education. No medical degree. They decide if you get approved or not. I am surprised this company hasn’t been sued yet. The icing on top was listening to the customer service rep suck on her vape the entire time she was telling me why my doctor’s prescription was not acceptable.

TriCare for Life Express Scripts via EVERNORTH Heath Services. Recently prescribed Farxiga (Express Scripts, without, consult changed to Dapagliflozin as suitable substitute). The prescription languished in approval purgatory until I had the physician's office call Express Scripts direct. The newest hurdle is Express Scripts cannot fulfil the prescription because payment is required. I do not share my credit card, debit card, nor banking information with Express scripts because some years ago my personal information was released by an Express Scripts contractor. I receive a bill for my prescriptions and pay, upon receipt, by check, via mail. I've never failed to pay for my prescriptions. Now however, an arbitrary $150.00 limit has been placed on accounts due. Two of my prescriptions exceed that amount, so should I require them they demand payment to release one.

Date of Transaction: 06-21-2026. Amount owed: $132.00. Express Scripts did not commit to providing any services to me because I never requested any services from them. Dispute is for receipt of product that was not ordered and or requested i.e. Dexcom G7 sensors that I have been getting from Luke AFB Pharmacy for the past 4+ years. I contacted Express Scripts this morning upon receiving the product and was informed since the order was filled and received, I could not return the product, nor did they offer to write off the product which I fully understand however this has completely thrown off how I receive the prescriptions from Luke AFB.