Verizon Wireless Reviews

I visited my local Verizon in Greensboro NC and the service was excellent. They did not try to sell me something I did not need. They were very honest and I as a 25+ customer of Verizon appreciated that the most.

I have to say we received the best customer service from ** at the Amherst, NY store. (3010 Niagara Falls Blvd.) She was helpful, pleasant & professional. I applaud her for her customer service.

Stopped in to the Verizon store in Pembroke Pines FL and met an associate named Ben **. He was AWESOME. Best service I have received with all my visits. He understood my issues and I left there satisfied actually really impressed. He reviewed my account and did somethings no one else thought to do to help me. Thanks Ben. You rock!!!

Best experience with Matthew in Asheville store in the Skyland Plaza. He was extremely helpful and professional. I first went to Black Mountain and the store manager was a complete idiot and completely rude as well as his assistant. I almost returned my phone and switched carriers if it wasn’t for Matthew.

We wish to recognize **, store manager, 711 King Street, Alexandria, Virginia!! Mr ** makes every customer feel important and that their request/issue is the highest priority. He is a master at multi-tasking as he works with multiple customers at once without any of them feeling neglected. He has a confident and soothing personality and is a natural at customer support. In addition he is thoroughly familiar with Verizon and its products as well as the phones, iPads and all supportive products. For us he solved an issue of access to a device that a technician at another location said could only be solved by sending the device to the factory. He is a tremendous Verizon asset and a pleasure to work with! Thank you **!!

Many of the reps on the phone are clueless. Most likely outsourced overseas, and only know how to be polite - not to solve the problem. Also, if you chat online when voice reps are not available, when a chat goes to idle status (cause they are taking time to read manuals), you are often reconnected to a different customer representative.

Power supply of our Verizon wi-fi box stopped functioning. Went to Verizon office, 1h drive one way, for a new supply, only to being told that they cannot help. My box is 2 years old, so they don't carry spares for it. I will have to pay for the whole new setup, box and supply. But I cannot do even that because my name is not on the account (it is in my wife's name). The only thing I can do, according to them, is open a new account in my name, that is sign up for a contract including cell phone line, pay for the equipment including phone, and pay for the services I don't need. Solved my problem by buying new supply on eBay for $5. Thank you, Verizon, for your extraordinary (extraordinarily poor I mean) customer care.

Their customer service is the most frustrating thing to deal with. I have called about 14 times for a credit that I have a text message saying it is approved to be put on my account. I have had 3 supervisors say they would call me back and not one of them did. I have gotten the runaround so much when I am not talking to AI!!! They charged me a $329 damaged device return fee for a phone that was not damaged--not a mark on it--- It is an SE and I have had it for several years and it started getting green lines across the screen and the sound was going out. I was told by them that was a hardware error and I would not be charged. They sent me a refurbished phone to replace it. I have been paying them for insurance for years. Why I ask you.

I'm so frustrated with Verizon. An additional line and the new phone was added without my authorization. I been trying to resolve this since July. The phone was sent back with the returning label. The phone was never activated, used or had any activities, yet Verizon has not resolve this. Was transferred to many reps promising to stop/remove payments and issue a refund. Yet, I am still calling back and repeating myself. I hope it gets resolved soon. This is poor customer service, when Verizon is at fault.

Horrible. Avoid Verizon Wireless — Deceptive Billing & Unhonored Price Quotes. Verizon’s automated billing system is fundamentally broken. After being given explicit written commitments via text messages, live chat, and in-store reps for a guaranteed $96/month rate across 4 lines (including promised $20/line loyalty credits and Mobile + Home discounts), Verizon continuously strips the discounts from my account every month. To make matters worse, unauthorized third-party streaming add-ons like YouTube Premium and Hulu keep appearing on my bill without my consent. Frontline agents confirm the mistakes and send text promises that it’s fixed, but the backend system wipes out the credits on the next cycle. I’ve wasted over 100 hours dealing with endless runarounds and have been forced to file complaints with the FCC and the MA Attorney General just to get Verizon to honor its promise.

Please don’t connect with the company; they are the worst company ever.

Please don’t get Verizon business service they are unethical, very bad service. And untrustworthy.

Verizon Wireless — Disappointed and Feeling Trapped as a Customer. Verizon advertises having some of the best wireless coverage, yet the service in my area is unreliable. I am paying for a service that does not meet my needs, and when I contacted customer service for help, I was disappointed to find that no real solution was offered. What frustrates me the most is that Verizon expects me to pay over $500 in remaining device payments just to leave, even though I am unhappy with the service I am receiving.

ABSOLUTELY THE WORST!!!!! I have had a business internet account for about a year now and NOT ONCE has my bill been the same. Bouncing between $67 to $222. I was sold on this being a 'no contract' plan but when I went to cancel.. I have to pay the remaining 3 year contract for using the internet gateway (that I was NEVER told about). We move a lot so I know to ask about contracts. On top of that, I called every month to inquire about my bill change and every call I was told "oh you will get a promotional discount" - absolute hogwash. The next month my bill would go up!

After over 10 years of being a loyal customer, I decided to switch carriers for coverage and cost. I called Verizon in July and paid my account and all devices off in full. In September, I received a bill for over $400, and I called customer service, and explained that I cancelled my service. The CSR said he saw the notes, and would take care of it, no issue. A couple of weeks later, I received another notification that I owed the over $400 still. I called again, and once again the CSR said she saw the notes that I paid my account and all devices in full, and she would take care of it. A week later, I received another notice in email that I still owed. So I called again and received the same response, that the CSR saw all the notes from July and that the account and all devices were paid in full, and that they would take care of it, and I didn't have to worry.

I tried to switch to a FIOS internet plan to my new house since it was in a serviceable area. I have never had service with them. I also attempted to switch my cell phone service. Over 5 hours on the phone for pricing, switching and figuring out everything. Issues with adding my son's line after since I did not have access to his IMEI# at the time of service. No one could find the order either on the phone or online. I was also at one point told I had to go into a store. A manager seemed pleasant and made the appearance of helping to just be put in the perpetual loops of ineffective help. No one knows what they are doing! Even the AI upfront voice picked up on the confusion and told me I couldn't be helped. It was a nightmare!

If I could leave less than 1, I would. I finally decided to upgrade my phone and ordered it online. It’s a free overnight shipping so it says. Evidently, you have to be home and available from 0800am to 9pm to sign for it. Verizon/Visible will not allow for you to electronically sign for it OR pick up at the UPS and sign there. They said must be at home. I have a full time job and even if I didn’t who wants to sit by the door for 13 hours making sure founding miss the UPS person. When I contacted Verizon I was told I should have was their policy when I agreed….for shipping? Now UPS has to make two attempts and after that the phone will go back to Verizon and once they scan it in, they will give me a credit. I have been a loyal customer for over 14 years. Once I am credited, I will be switching carriers. Everyone else must be calling out sick to work or don’t have a job.

Went to a retailer to purchase two Apple iPhone 18 Promax in Burgundy. I was paying cash for these phones and the service rep asked for my ID and some other information that made me remind him that I was paying cash for my phones. He told me Verizon requires a soft credit pull to verify account information even though I was paying cash and no financing was requested. I was shocked and called 611 to asked why they needed to do a soft credit inquiry on an existing account when I was paying cash. Needless to say I got the ''that's our policy routine answer." I was very annoyed and told them they could verify an account holder another way and that I felt this policy was not necessary. I am not a fan of a company pulling my credit when I am not applying for credit. I heard all wireless companies do this and I am still bothered by this practice.

I went in to the Ann Arbor Verizon store on Saline Road to drop off a phone that I was trading in for a new one. I was told I had to check in and wait in line, which I did and was told by the app that there was one customer in front of me. I stayed in that queue for an hour, by which time I'd left and cancelled Verizon's access to my phone. For all I know, I'm still on the wait list. This would be bad enough if it were a one-time experience. But it's about par for the course with Verizon. Every transaction with them is a nightmare. When my phone dies when I leave the country (which it did three trips in a row), it requires several hours on the phone with a representative to get it to work. When I cancelled a second number on my phone in hopes of getting it to work overseas, it again took several hour+ calls to do it - and then Verizon continued charging me for the cancelled number, which took even more time to resolve.

Do not recommend!!!! I spoke with Verizon 2 weeks ago, they said they would put my device payout on hold until I received my buyout money from ATT, they lied!!! $918 taken out of my account without authorization!!! Said they would refund me and I received a credit instead!!!! Nothing but problems since I had them!!! Do not switch!

I would rate ZERO if I could. I disconnected TWO days into a billing cycle and was billed for a complete 30-day billing cycle "per their policy". This is a huge rip off costing me about a $150 for no reason. I would never deal with them again. I went with Mint Mobile and cut my bill by 2/3's. Remember to cut billing prior to a billing cycle end unless you want to pay for the full month for no reason!!

Extremely disappointed with Verizon’s customer service and billing process. The level of incompetence and lack of communication has been incredibly frustrating. Our account is showing as overdue and our services were disconnected, yet we have been given completely conflicting information. Customer Service has told us that we do not owe a balance, while the Finance/Billing department insists that we do and is threatening further disconnection and requiring cash payment.

We just set up a Verizon business account, magically 2 additional lines were added to our account so be very careful. Don’t know what’s going on but watch your bill. Something is fishy!!!

I keep getting calls from scammers saying they are Verizon. I've reported this to verizon fraud dept. I asked them to send out a blanket text to the customers that they don't call. They are capable of sending a reminder of your bill that not do for 2 weeks then they give you the option of paying after the due date. They can't seem to warn customers; but they can sure send the bill. I'm a verizon customer with 5 phones which they are more than happy to get paid yet can't do a simple task. THAT'S CUSTOMER SERVICE. I think I'll change.

I would give NO stars if I could…. I have been with Verizon for 20+ years and just left. I was the owner of the account, and it was worse than buying a house 4 phone calls later, at least 45 minutes per call, I think I got the ownership over to my daughter. We also got WiFi and cable because we thought we were saving $100 a month; the first bill was about $150 more than we were quoted. Absolutely terrible company; they couldn't care less about existing customers. Will NEVER go back to Verizon.

Verizon AI avoids connecting with a live agent. I could not get connected with a live agent, and the AI connected me with AI, then hung up. Horrible, Horrible experience. If you are late on your bill, the AI will disconnect your service after one month late and then will not allow phone calls, even if you are in dire need to use your phone. This is after 13 years as a customer. There should be some laws protecting against phone disconnection for one-month late payment, especially when the care of the elderly and children is involved.

Worst service ever! Customer service is trained to lie. Have been trying to get help with my phone for 2 weeks now. Finally they said they would send me a new one. Next day delivery. Two days later it came. Wrong phone. Called yet again. They again told me they were getting order ready and would call me back in a few hours. Gave me his name and said I could report him if he didn't. Well he didn't. And I am not even going to bother calling to report. They DO NOT care! One lie after another. We will be leaving Verizon and I recommend others to do so also. For those thinking on getting Verizon do so if you like no customer service and to be lied to constantly!

Verizon was one of the best Service providers but really has lost of trust. Poor customer service is the reason. So many issues. I’ve been with Verizon close to 20 years now. It’s time to change.

Paid off two phones and two watches on July 1st. One phone and two watches showed up as paid on my account immediately. The other phone ($499 payoff) did not and I continued to be charged the monthly charge ($33). It is now Oct 5th. I have made four phone calls, all in excess of one hour, and numerous "chats". Not only have I still not been credited with the payoff, but they added the entire amount as a charge to my account, adding an additional $499 to my bill!! Even though I have provided the payment confirmation number and credit card receipt. Everyone I have spoken to have acknowledged that they can see that I made the payment but that there apparently was a computer glitch. Still not resolved and I just stopped my auto pay and will not be making another bill payment until it gets fixed. Worst customer service on the planet. Totally incompetent.

I was a Verizon customer for over 25 years. I disputed a charge of $20.00. The agent agreed it was not a valid charge and “removed” it. The billing department continued invoicing for it and eventually sent it to a debt collector to ruin my credit. Am no longer with Verizon. Do not do business with this company.

Was going to get 5G internet service the lite extra package. Was quote price time and time again that it was 55dollars. That was what we wanted since we are currently at 79dollars per month. So we went thru the process of setting up account and reading before accepting invoice said 80per month. I told them I was quoted 55dollars. Rep on phone said well its 55 dollars when you have Verizon phone service ,new phones and auto pay. I said that is not what I was quoted. And I said you know I dont have Verizon plan otherwise I would have just added it. I told the I wasnt going thru with it as I was betrayed and misled.

15-year Verizon customer, and this is how they treat loyalty. Before a trip to Poland, I asked for TravelPass on my line. Verizon put it on the wrong line, then also charged me international pay-as-you-go fees on my phone, $402.94 in charges that were their mistake. A rep confirmed the full credit on September 13. It never posted. Instead I got past-due notices, a late fee, a reconnect fee, and a $940.42 bill. I've spent hours in chat with agents and supervisors since then. They promised me supervisor callbacks twice in one day, and nobody called. I had to file complaints with the FCC and BBB just to get attention. I'm now moving to another carrier. Avoid Verizon if you value your time.

Customer service is a joke, the chat and some of the reps barely understand English. It’s insulting because they keep providing reassuring comments followed by providing the worst customer service. They provide misinformation and continually increase charges. I remember when Verizon Wireless used to be quality but now they seriously don’t care. Get service elsewhere.

Verizon does not do what they say they are doing to do. They lie and waste your time. My advice - choose a different company to use before you get stuck with a contract with them.

I've been with Verizon for 14 years. Prices have just gone up and up and up. They're untrustworthy company. People are leaving them by the droves. I canceled after 14 years. Nobody called to ask why nobody got in touch with me. They just took another $325 out of my account for 2 lines as a going away gift to them. Never again Verizon. Shyt company.

Verizon has the Absolute worst customer service, unfulfilled promotions, and failing home Wi-Fi. ​My experience with Verizon since opening my account in March 2026 has been an absolute disaster. I am currently owed $524.99 total in unfulfilled promotional credits and device reimbursements. This includes a $324.99 T-Mobile device buyout which I was forced to pay entirely out of my own pocket.

After 21 years being a Verizon Customer, I have come to the conclusion that they no longer need to be in business. Their customer care and service has been completely dismantled and there is no longer a good technical support system. I have spent over 3 days and 51/2 hours trying to get two phones (17Pros) working correctly.

My old phone broke so I went up to Verizon to get a new one but for some reason when I tried to make a new account they said my account was on hold because of fraud. Mind you this is a new account and I hadn't even opened it fully yet. So when I try to get a new phone, They told me the order was on hold because of fraud and despite me showing them all of the identification they needed, I was still denied service. On top of that they try to charge me over $100 on something that they claimed was free, because the phone but they suggested to me was over $100. I think it was about 115. Worst service ever, would not recommend.

Over two years ago I called to cancel service in a car that I sold. AA year and a half later I saw that they never stopped billing me 25.00 a month added to my cell phone bill. I went to my local Verizon store and the Manager said that he could see that I cancelled my service in notes back in June 2024. They offered me 3 months credit, I laughed. We fought and finally the gave me a credit on my account of about 4 or 500.00. Problem solved but took me hours with the manager and that was back on January 29, 2026. I just looked on my bill again this month and was shocked to find that they are still charging me for the same service that we fought so ardently to be removed back in January.

Closed a business account with Verizon. I was owed a credit. Called repeatedly always being told I would receive the credit. Last told needed to close the account in order to get the credit. Now can't get a hold of anyone at Verizon about it. They just act like the account never existed. Verizon is very crooked and will rob you.