Verizon Wireless Reviews

I’d like to share my experience with an unusual Customer Service Rep from Verizon Wireless for the first time in 14 years! Yes, that’s how long I’ve been a customer with the carrier since 2011. I have been in escalation for nearly three weeks going back and forth and given the complete runaround. However, I came across this supervisor by the name of Amiya. When I tell you, there needs to be a training manual designed behind her professionalism. Her patience, customer recall and recap, de-escalation tactics, listening, and reiterating skills were on point. Call handling time and call wrap up was SUBERB! Being trained in inbound telecommunications myself, I haven’t seen this type of Customer Relations in a long time. It’s my pleasure to write this recommendation. Amiya, keep up the GREAT WORK!

Two days ago was in 1650 Coshocton Rd Mt Vernon Ohio store for upgrades on two phones and new iPad. Not able to receive promos suggested because flag on my husband that he had reported phone stolen. Was never stolen, he didn’t report it and further, he had used the phone for a few years and paid for it every month. Make sense? 3 hours later and 6 individuals later, the situation was finally corrected. By the perseverance of employee **, he constantly worked on until complete, consistent are ou with new phones, new pad and promos. Every branch of Verizon needs a **. Thank you, **!

I want to beat on Verizon for a minute. My husband and I were in Jamaica 2025 and we forgot about getting an extended plan for our cell phone service. And this was just after they had that category 5 hurricane so they had nothing. So we get a call from Verizon saying, "Hey we noticed you were in Jamaica. Would you like us to give you an international plan." My husband said yes. They started immediately and we could let our families in the US know that we were okay. Thank God for that person who got ahold of us and for Verizon for doing that for us. Thanks again!

We have been Verizon customers for over 20 years. Without going into a bunch of details, we have renegotiated our contact probably 10 times. Every time we renegotiate, after a year we are back on that same treadmill. We are both retired seniors and tried to negotiate a better plan especially for seniors. We are paying $200 a month for Internet and 2 phone lines. After going back and forth with a rep I could barely understand, she have us a great deal for "only" $13 a month more. So our new senior citizen plan is now going to be $213 a month. As you can see, Verizon could care less about long time customers. Oh and if you try and cancel, they have a bunch of hoops you have to jump through to even get a pay off. While I am sure all the carriers do the same thing, I would suggest you get the best deal and after the introductory period, find another carrier.

This review is for Shara, Kym P. And Christian. They worked hard to make me a happy customer. They smiled and greeted me by name even when I thought I was being a pest. They were suggestive helped me set up my phone sold me my watch and over all exceptional service. Even honored people in the order as they came in. I give 5 stars for each of the trips I made in and out of the store. Bravo!!!!

Absolutely disappointed and disgusted with the staffing and when you ask for a supervisor or manager they refuse to answer or take the call. Then they want you to drive over an hour to nearest Verizon store to get the phone you just paid 500 dollars for fixed. Like gas prices are not outrageous.

I have been a customer for almost 10 years, and my sister just switched from another phone company to Verizon because she was offered a better price than the one I receive, even after being a loyal customer for years. I see this as a lack of respect and appreciation for long-term customers who should be valued and rewarded for their loyalty. It is disappointing to see new customers receiving better offers than those who have remained committed to the company for so many years.

Never, oh never, oh never again, if I live to 100 or a 110. Unannounced raising of rates, terrible customer service and support, unacceptable signal in a major metropolitan area. This company is ripe for a buyout; leadership is clueless as to how to gain and retain customers.

8/15/25: 3 months prior I started receiving 3 spam calls day. I researched these calls, pure spam= no entity behind them. At the same time, Verizon is sending ads for SPAM BLOCK $9.99 month. I called Verizon Legal stating I know you're behind calls. They stopped 2 days later. Now hiring Attorneys to pursue class action lawsuit.

We have been sent to collections for an account with Verizon that we don't have!! When we call to resolve the issue they tell us they couldn't not have sent us to collections because we don't have an account. But alas, when we were trying to get a loan to buy a new home we noticed a large dip in our credit score because VERIZON sent us to collections. Every time we call to get it resolve we go through MANY people, we are told it is resolved but it is NOT. IT has not been removed from our credit score. We have a letter saying we owe Verizon $0. That has not helped. Interestingly enough, tonight while being on the phone with Verizon the call has dropped multiple times.