AT&T Internet Reviews

Sorry noooo it not working for us!! Tried to talk to customer service & they can't figure it out!! Very disappointed.

After being with AT&T DSL service for over 20 years I didn't know it would come to this, I'm on disability I'm in a rural part of Georgia and I received a letter from AT&T today August 3rd telling me that they getting rid of my DSL service and I have to call them to migrate to AT&T Air before August 13th, I was getting AT&T access service that's a service that help people with disability. It's $15 a month, when I called AT&T to do the migration they said even with the discount the best they can do is $40 a month which give me less than 10 days to find a service that help with government discount and give me the new equipment.. they basically told me if I can't pay the $40 plan I should go kick rocks.

AT&T has the worst internet I've ever had!! It's constantly going out and flashing orange on our modem. Then when you try to call customer service they won't let you speak to a live person!! We are going to switch out of the service as soon as we can! I do not recommend AT&t for your internet needs at all!!!

Augusta, GA, I just cancelled AT&T home Internet, the worst service. It's just one device in my house and doesn't work not even for that. The TV is always loading, and the customer service is awful too. When I signed for the service 2 months ago I was promise a $100 Gift card for being a new customer and when i called and ask about it they told the promotion end it, for me that is a very cheap company to do that to customers. I won't planning in coming back to them never ever.

I can't even begin to tell you how frustrated I am with AT&T. I tried to publish a review through Consumer Affairs a couple of months ago and it was never published. Maybe this one will be. Long story short, I was promised a $200 gift card from AT&T if I signed up for high speed internet. So, I did. At first I was told to wait 30 days to get a claim #, then 60, then 90. Well, today is 90 days and I've spent all morning on hold and speaking to a couple different people and chatbots. I even did a live chat and that was no use to me at all. Why oh why can AT&T keep doing this to people? If I had known they weren't going to fulfill that promise, I would've gone with another provider. This is the worst customer service I have ever had to deal with.

They are the worst service. I cant believe they lied and cheated to be the oldest phone company!! DON'T USE THEIR WIFI CAR SERV

In Charlotte, North Carolina, generally, my AT&T Internet service is fine. I had to call customer service regarding an issue with my email, and it was an awful experience. They use an AI system that just wants to refer you back to their website or to send you a text message with a web link. I could never actually get through to a person to try and fix the problem. It did not used to be this way before they got the AI deal.

AT&T's discontinuance of its DSL internet service, and request to upgrade to its Internet Air internet, has been confusing, complex, and poorly managed by AT&T, with the old DSL rate tripling to the new Internet Air rate. Contacting AT&T, attempting to follow their instructions to make the transfer, waiting on hold, callbacks, and the poor quality of the phone line when they do call back, has been a nightmare with the Internet Air rate fluctuating depending on who you are talking to.

This company will not honor their commitments but take your money. I lost my work from home job bc my service due to their line being "chewed up like, and in a week we are running fiber" - ATT Service Man. And they say they account for days that your service is interrupted on your bill, and looking at my bill it surely is not been reflected. I pay full price, lose my job, and still get told that they cannot provide consistent service or get it repaired until later. And that they're supervisors for customer service, internet, and dispatch of technicians all say it's perfectly fine.

Customer service at AT&T was the worst I've ever experienced. First off, starting with the sales rep, not finishing setting up my account, which caused me hours on the phone with customer service. He got his sale, and when he ran into a problem signing me in, he just transferred me over to somebody else. After hours being on the phone and chatting with agents, you can't get to a supervisor, almost like they don't exist. Everyone you speak with seems as they are reading from a template. Worst experience ever. And from what another AT&T worker told me at a store, if you've been in customer service for 8 months, you're a veteran. Enough said.

2 1/2 weeks prior to moving to the area I set up AT&T fiber account, I was assured that everything would just plug in and go. I asked if I was able to create an appointment for the day after my moved in case anything went wrong because I work from home. They assured me this was not necessary. Fast-forward to the move-in day nothing worked so I called very first thing the next morning, was on the phone for the better part of two hours.

Internet service is fine, but the AT&T app sucks. Wants you to upgrade app, but it won't update. Cannot get in to pay my bill. Worst customer service I have ever encountered. I am fixing to switch back to Spectrum. It's more expensive but at least you can get into Spectrum's app to pay your damn bill. Ridiculous.

I wouldn't even give them one star. It's a real shame. I had to cancel my internet service, even though I was very happy with it, because I'm moving and my new home doesn't have fiber optic service available. The cancellation call was complete chaos. There were people talking and shouting in the background, making it almost impossible to hear or have a proper conversation. I told the representative three times that I wanted the cancellation to take effect on a future date, and I gave the exact date twice. Either they didn't care, weren't paying attention, or the background noise was so bad that they never actually listened. Instead, my internet service was disconnected the very same day I called—five days earlier than I had requested. AT&T's customer service was terrible. After 11 years of loyal service, this is how you treat your customers. What a disappointment. I'm truly saddened by the experience. Never again, AT&T. Never again.

Worst interview ever. Slow speed. Customer service horrible. Couldn’t even understand the guy. And they wanted to blame me!!!

I'm not exaggerating when I say that this is the worst internet I've ever had in my life. Even worse than what I had in 2008. I have problems loading short form content on my phone while being in the same room as the router. The saleswoman told us this would be good for gaming, but I'm averaging 500-1500ms of ping in every game I play, and streaming services regularly buffer and lower in quality while watching. This is completely unusable unless you're strictly sending emails and doing very light browsing. This service is worse than garbage, and to be completely honest, it should be a crime to offer this to people. The sales reps should be held accountable for false representation of this service.

ABSOLUTELY HORRIBLE, HORRIBLE, Horrible, HORRIBLE customer service. If you call it that. Will never ever do business with them again. Runnnnnnnnnn

They are quick to take your money and sell you a product—answering calls 24/7 and acting very pleasant—but once you receive the product, there is no customer service.

My Air Internet WI-FI Gateway download speeds have been between 20-60 Mbps all day today. Suppose to have guarantee of at least 90 Mbps. Low speeds were verified by AT&T Technician. Technician said low speeds are due to heavy traffic. I asked to be reimbursed for the day for such low speeds. At&T told me "Tough Shit". I told AT&T that they are committing fraud and I would organize a class action suit against AT&T.

Finally got rid of AT&T Internet & DirecTV (also owned by AT&T). Internet very very slow, DirecTV had intermittent service also. Had to call about every other month to dispute bill then wait a month to get money refunded but they wanted to be paid every month but I had to wait on my refund for a month with no interest. Bill was $180 with no movie channels just basic. New service $112 w/ tax many more channels. Also took 35 minutes on phone to cancel service. The person from ATT even tried to bribe us with $200 to not cancel service. Was too late for that. Next week the phones will be changed also. So happy to be rid of ATT forever.

Same as Frank below.. $50 turned $80 without any notice. Bait and switch.. Sad the tech is pretty good but it's the same confused and compartmentalized AT&T we have all learned to hate, but now with AI routing, they have weaponized their mess. Try to remove with retention folks but they said the back office was hopelessly out of touch.

On June 10, an AT&T salesman came to my door and got me to switch internet service by verbally offering me a fixed rate of $50 per month for life of the contract. After I signed up and read the order paperwork it only showed a 12-month promotional rate, I called the salesman, Christian, he promised that I would get an email within the week stating what he promised. I never got the email and both he and his manager ignored all of my follow-up phone messages. The AT&T office of the president said they would not honor what their salesman said and I could switch service at the end of the 12-month promotional price.

Many times a week..my internet and T.V. just spins and spins. I have to unplug the T.V. several times a week. And even then it still does not work. Don't sign up with them.. No one answers your calls.. They are so subpar.. The worst!

Horrible service and horrible customer service!!!! Worst company I ever dealt with. Never again!

My WiFi service has been cut off or disrupted more than 10 times in the past 45 days. Every time someone comes out, we are told they cannot fix the issue and will have to send someone else out. We had a discount of $2.00 for multiple days without service as their way of making it up to us. And once again, we have no WiFi and are having to wait on someone else from their tech team to come fix the same problem that keeps happening!!

Bad install experience and poor communication. I signed up for AT&T Fiber because I was offered a good price, faster speeds, and what was presented as a smooth install. Unfortunately, the experience has been very frustrating. I blocked out a four-hour install window, only for the technician to tell me there was an underground fiber issue that prevented the install. A few days later, a crew dug in front of my driveway and patched it poorly. After that, I received no update for about two weeks.

Agree, worst out there because they actually steal your money and lie. They are supposed to be a large company?? How is this possible in the US??? We have a small business and use their internet Air for credit card transactions using Square. We had so many outages and lost so many transactions due to their poor internet service. After about 4 months, we decided to pay for the $180 plus termination fee because we were supposed to be signed up for a 2-year contract (I didn't know this). Willing to pay because their service was NOT worth it (was paying $70 per month).

AT&T is the WORST!!! I own and operate a radio station in Clarksdale, MS. We rely on internet daily for programs, traffic logs, music logs, network shows, network commercials, network radio shows, network national news, local news, and local weather. Today, June 23, 2026, we have been without internet or business phone service for, as of now, over (15) hours. AT&T support is absutely worthless as there is no way to actually speak to a real person. I have tried numerous times today to get some kind of update online, but after trying more than (2) times, AT&T online support shuts down when using their emailed access code.

Lag..lag..lag.. Need not say anymore. I wish I would have stayed with spectra. Yes, it costs more, but it was worth it.

The customer service is the worst ever been. Told things that never came true. Been hung up on at least four times. They are rude and have no patience. Had two appointments and no one ever showed up. I'm very unhappy with AT&T and do not recommend their internet service.

I have the worst experience with AT&T always out. What’s so funny is they shows their commercial fast speed Internet and it keeps dialing up during it, don’t think their management even cares anymore. Will be changing,.

Will steal your account information along with make unauthorized changes to your account and not take accountability. Will lie to get you signed up. Sad part we have only been customers 6-8 months. When you do complaint with BBB they call and still don’t do anything stating they can only take action if the representative makes a fraudulent charge and I see fraudulent charges on my account.

I was sold a screen protector in the Lubbock corporate store by a salesman named Sheldon. He told me it had a lifetime warranty just stop by anytime and they would replace it for free. A year later I stopped by to get the screen protector replaced and he told me that corporate decided in October to stop honoring the warranty. As soon as my contract with AT&T is finished I will never use them again.

This whole ordeal start w/ AT&T girls going door to door on a Saturday. We thought about what all conflicting things they said and decided to go up to a AT&T store at the Green’s in Beavercreek, Oh. Wow here it is and not one thing they have sold us works as told. After even telling us they couldn’t use our 5-6 month old iPhones that we had to purchase their new, we went back to store and tried to deal with Heather and store manager Sam but could not get any results. Thank God we never canceled our Spectrum and are back with new carrier on cells which Spectrum would give a great deal on. So beware people!

Worst internet ever. Constantly buffers. I've had a tech come out and nothing changed. If I put my TV service on my phone Hotspot it runs perfectly. Change it back and buffering so bad I can't really watch. If I had an alternative, I'd switch in a hot second.

Don't expect loyalty from AT&T. I was a customer collectively for 25-26 years. Even went for about 2 months without service yet continued to pay my bill. Many in our neighborhood chose another provider during that time. Not me, I was loyal to AT&T. I later received a letter advising my existing internet was being discontinued and to upgrade I needed to call and order equipment. I opted not to go with the upgrade. My internet service ended the end of April 2026. Now, I get a bill for "Internet services" for the month of May. I called them to get this removed because they had discontinued my service.

AT&T is THE WORST internet provider service out there by far! Outages lasting a week, lack of prorated cancellations, and frustrating customer interaction in their Hallmark! An entire week without internet is just totally unacceptable! We have had an outage since 5/17/26, a whole week having an outage so far without resolution, and not even a restoration date in sight! That is simply UNACCEPTABLE! They keep guaranteeing a restoration day only to continue pushing it day by day! I hope everyone who reads this thinks twice about getting their services!

Had a representative come to my house and offer AT&T fiber at a price of $40 per month locked in for life. I scheduled the activation for a Monday afternoon. Got an email later stating my activation would be on a Tuesday morning when no one would be home. When I called to get the installation time changed back to what I originally had, they told me my monthly rate would be $90 per month. So I cancelled my order and wondering if I’m going to have to fight for my deposit back also.

Crappy internet all the time. Then they change your plan. More money with more junk. Internet that's slower than a turtle.

I cancelled my phone line, bill was paid up and was told I only owed remaining fee for phone. Now they are saying I owe a past bill for phone cause it was still in service. I cannot get into my account. They locked me out of it. I asked them to go back and listen to recording when I cancelled the line and was told I only owed payoff for phone and they refused to do so. And to top it off they say the open line they have is not even my number. Now they gonna ruin my credit because I refuse to pay for a line that’s not mine. I only owed payoff of phone which is like 199.00 or 177.00, I can’t remember exactly and I told them I would pay that but not a bill that’s not mine. They told me to pay and ungodly amount or they would send it to credit union. Thanks ATT for ruining my credit!!!!

AT&T air. I literally shudder when I say or think of this name. I used it for about a year and it was the most inconsistent service of Internet I have ever had. I lived during the dial up era of Internet and even that was more reliable. About a month ago, the service simply became sporadic. I'd have Internet for maybe ten minutes before it cuts out, then comes back. I can only use the Internet with decent connection speed late at night, around midnight to maybe four or five AM. Then, it goes back to horrible connection consistency. So, I'm thinking about going back to spectrum. Like, att can't even do anything about the horrible quality of Internet and I've had about enough of this internet air. On top of that, they increased the price so, I think it's a wrap for me with this service. I know some people say it's okay but, I do not recommend getting this Internet service if you live in Lomita, CA.