AT&T DSL

In September 2011 AT&T began billing me online without my knowledge or permission. Every month I have called and asked for it to be changed back. Each month I've been told the error has been corrected. In January I got 3 copies of the December bill mailed to me (but not one envelope). Today (2-9-12) after over an hour on the phone talking to Manila (where AT&T has off-shored all billing related calls from the western states) and again being told **. I tried the endless voice forest and after spending a long time repeating "English, I don't speak Spanish" to the robot, I eventually got one of the two remaining service clerks in the USA who told me that the company has structured it so that no service clerk can reverse the switch to online billing. What you have to do is go online and find a little box to check. Since it requires you to go online to deal with a refusal to go online they probably have it additionally rigged to have no such opt-out box anyone can find. If it is there it probably is like pressing the 'easy' button--all show and no go.

I then called the online support people and got the 2nd person left in the US. He told me that unless I already had registered to be online there was no way for them to help me. He told me I was not registered for online. Aha! I am infuriated that this hostile corporation has such a monopoly and takes the jobs to another country. Each year they advertise high speed DSL for $14.99 but try to charge me $40 bucks for the same slow sucky service. The only way I can keep it cheap is to annually call the retention office (1-877-999-1083 and/or 85) and threaten to get a competitor's service to keep the cost low. When a change is made they demand prepaid plus current payment, but whenever they owe you a refund or reduction it is two or three months later and they count those months as having been during the discounted period.

An irritating legal ploy is AT&T makes the reps say/ask, "How may I give you excellent service today?" and at the end of the call ask, "Did I give you excellent service today?" If you say yes, you are ** because it isn't until much later that you find out they lied or didn't do what they claimed to have done for you. But AT&T has a recording of you saying that you were satisfied with their 'excellent service'. Now I reply "I have no confirmation of the quality of your service at this time." MaBell was so horrible that we tried to kill her but the corporate heads were left alive. It gathered its parts and became worse by geometric magnitudes.

AT&T has been allowed to eat the lesser competitors until it is bigger than it was. Unfortunately, since I need DSL there are only two corporate monopolies (a di-opoly?) in town: AT&T or Comcast/Xfinity. Both are horrible and abusive to customers, so there is no real choice. Both have begun limiting bandwidth usage or charging an arm and a leg--often simply charging for their accusation of usage which is another lie. I am the 99% who is being economically and socially raped by the 1%. We must find a way to halt the overthrow of our government and society by the greedy corporcrats and the theocrats who want their church to dictate our rights. The founders of this country advised us to have another revolution if this happened. Neither party is innocent, uncorrupted or worthy.

Over the past 6 months months I have called into AT&T. I am very angry about my slow DSL connection speed and they tell me there is nothing they can do, but yet their marketing department tells me they are upgrading to faster broadband in my area. I currently have 1.5mbps and I'm seeking to upgrade to 3mbps internet speed.

Starting approximately 4 months ago we began receiving notices that we were over the 150 Gb per month data usage limit. We knew that this was absurd as we don't download music or movies and our internet usage is limited to web browsing and some MMO gaming. After the first notice, we called Customer Service and told them that there had to be a mistake somewhere since there is no way we reached that high a level. Customer Service basically told us that we were, regardless of what we thought, so we started checking to make sure we didn't have something new on our systems that could cause this surge in data usage. We went so far as to monitor our data usage with a modem data usage meter, but for 3 months in a row we were told we were over the limit of 150 Gb even though our usage meter only showed a little over 3 (yes, three! ) Gb of usage. AT&T charged us the extra 10 bucks for going over and only a few days later told us that we had already used 75% of the extra 50 Gb of data this 10 dollars got us.

What irks us more than anything is that we flat out do NOTHING that draws that much data usage and our router meter proves it, yet AT&T refuses to acknowledge that there is a problem. We recently tried an experiment and turned off our router for a full 24 hour period in order to see how much data AT&T says we used during that time period. In addition, I have begun collecting the pertinent information and filling out the paperwork on a formal complaint to the Office of the Illinois State Attorney General since AT&T refuses to acknowledge our complaint. Unfortunately, we have no other option for internet service in our complex or we would have dropped AT&T after the first go around with their so called "Customer Service".

In December, I received a bill for charges in the amount of 147.45 for internet service. These charges are invalid as they were incurred after July 28, 2011, when I began using a different service provider. I was not under any contract, so cancelling the service should not have been a problem. I began contacting AT&T at the end of July, first by internet then by phone, and have made multiple attempts over the last six months to have the service disconnected.

No matter what number I call, it is always the wrong number. I get transferred to another office, but it is never the right office and I get transferred again. This goes on until I get transferred to an office that is closed. I was even told at one point by one of AT&T's agents that if I did not want the service I should have just stopped paying the bill. In October, an agent agreed with me that the charges were invalid and deleted them. She advised me that it would take a couple of billing cycles to reflect it. I waited until I received the December bill to call again and question it again. I was told that, yes, the charges had in fact been deleted, but AT&T's computer reinstated the charges after an audit. The computer decided that because I continued to pay the bill that the charges were valid, and sorry but no person can override the computer's decision.

At this time, (Jan 2012) I am still fighting the charges. I refuse to be punished for AT&T's inability to provide customer service. This situation has upset me to the point that I have cried over it and lost sleep over it. I did everything I was supposed to do as a customer, I will not pay these charges.

I was told when I first purchased DSL service for my business that I would get a rebate form for the DSL modem/router that I purchased. I had never seen a rebate form come through the mail. I called the AT&T and finally got transferred to the "rewards" center. They claim that I am not eligible since I didn't have phone service, only internet service. The "Joe bag-o-donuts" sales person totally lied to me! I wish there was some way that I could hold their feet to the fire or get some accountability.

Was going to cancel my landline phone when AT&T CSR talked me into installing U-verse phone and internet for a 12 months promotional of 59.95 per month. Also no installation fee. Well, the bottom line is they lied about the installation fee and charged me 135.00 plus 98.00 for first month. After a call they supposedly appealed the install fee and gave me the promotional fee of 59.95.

Second month same problem, another call, credit for fee and 75.00 install credit. Now 3rd month being billed full price, no promotional fee. About to tell them to get it all out of my house and I will go with someone else. If you owe them money, they will suck it out of your account while you are talking to them but they are telling me with all their computers it takes 3 billing cycles to get it right. That is not true as I am heading into the 4th billing cycle and it still is not right. Their Customer service is terrible.

I am filing this complaint because of the horrible customer service that I received from AT&T. I have never felt so victimized and disregarded in my life when it comes to customer service until my recent decision to set up DSL services with the company. I called in last week on 12/27/2011 to set up DSL services the woman I spoke with took all of my information and ran my credit for services and advised that services will be rendered and I would receive a confirmation via text message. I did not receive a text message, so I called back to confirm my initial order. I spoke with someone on 12/28/2011 to see why I did not get confirmation.

Well, the representative advised that she could not find an order and that I would have to process another one. Being that I did not have proof of anything via text, I assumed that the representative just did not process my order so I gave all info once again to get services set up for the following week. I was on my way to work while speaking with the representative so I could not write down my confirmation number. Not writing the confirmation number was a huge mistake. The rep was very pleasant on the second call I made and she advised that my services would be on by Thursday, 01/05/2012, and the modem should arrive a few days prior. I thanked the representative and we ended the call.

The frustration began this week while dealing with incompetent and rude CSRs who do not take pride in their jobs. I called in a third time on 1/3/2011 to see if there was a tracking number for my modem and to see where it was. When I called in the first rep said she could not find order and transferred me to another department. I finally got to Natasha, who I gave all info to, and she stated I never placed an order for services; so at that point it was history repeating itself. I asked if she could pull a call to see why my orders were not being processed; she said she had no way of doing that.

In order for me to get services, I would have to reapply. I was on the phone for a total of two hours and the CSR was not empathic or concerned about what I had endured considering this was my 3rd call and second time being told they could not find my order. Natasha's nonchalant attitude really was not called for and she did not check back with me to let me know what she was doing. There were long periods of silence and the quality of her customer services on a scale of 1 to 10 would be a 1.

I asked for a supervisor once my order was processed because I needed to know what happened to the one I did last week. I know that there could be some possible way to pull calls to assist with training or quality assurance as I am a customer service manager, and I have been in customer service field for the last 5 years. I finally spoke with the supervisor Steve who stated that he would pull the call and call me back with his findings. I asked what would be the turn around time, he advised me about 5-10 minutes. I was at work so I obliged, considering I already wasted two hours of my time on the phone call. I allowed 4 hours to pass with no call back and I needed to have internet services no later than 1/9/2012, so it was urgent for me to get the matter resolved and I did not want to go somewhere else to have my credit pulled another time due to the fact it was run a total of 3 times.

I called AT&T back and was placed on hold for 30 minutes. At that point I became infuriated and victimized, so I went into the local store to see about my orders. I finally got a CSR to assist with finding the order that I placed last week and he gave me the account number. The biggest question for me was why couldn't the people over the phone find my order? I had to go on my lunch break to do AT&T's job which was uncalled for.

So I called in with my account number from the second call and also wrote down all the info that Natasha gave me so that I would not get the same run around about my orders. I spoke with someone in the cancellation department and advised them of the issue and they were trying to brush me off. The agent cancelled the account that Natasha set up upon my request and now I have my one account, so all is right thanks to my tireless effort of calling and being inconvenienced. I would have let it go, but because of the agents' attitude about my ordeal I needed to take it further. I asked for her supervisor and she transferred me to the technical department.

This was not ethical. I am highly upset and would like something to be done about this experience. I want to receive a call back and I feel that there should be coaching opportunities for the CSRs that were involved in this matter. I also would like compensation for having to deal with bad attitude CSRs with the lack of customer service skills. I was told that the connection fee would be waived but I can't trust that the rep even put that in the notations. I can't trust anything from AT&T at this point because I was not informed of a reconnection fee until today, 1/5/2012, when I called in. I am definitely seeking assistance from someone who can make this right. The account numbers involved are listed below. Natasha's employee ID **. Her supervisor's name was Steve.

AT&T suspended my email account without any prior notification. I had paid my bill online and called them only to find out I owed an additional $2.51.

I took out AT&T Uverse when I lived in an upstairs apartment. I transferred my services to an apartment downstairs in the same complex. I was paying $14.95 a month. They cancelled that contract and started charging me $25.00 a month. I was not noticing it on my account because I had auto-pay. I called them and told them there was a mistake. Not only did they raise my payments, they added another charge of $16.16 for a connection type charge. On my bank statement this month, I was charged $40.96 for the internet. This has gone on since June 23, 2011. Every month, they say the problem is fixed but it never is. I am 72 years old and only make a$1,000.00 a month. I can't afford this. I am on food stamps and housing. I just want an honest company to help me. God bless all the honest business people.

I have had problems with my service off and on since I signed up two years ago but the past three weeks have been a nightmare. All of a sudden, my DSL service stopped working. I could not access the Internet without getting an error message and prompts to reboot my router. Nothing works. Every time I talk to someone at AT&T, I get a different answer. They say it on their end but right now I have to waste a Saturday at home waiting on a tech because they say I have to be at home when he comes.

Nothing has changed in my house and the really strange part is that my service pretty much works as usual first thing in the morning. Then it is dead for the rest of the day. If the problem was inside my houses, seems like it would never work but they don't hear that. One tech on the phone said I needed to be switched to a different line. If they did that, it did not work. I have not had a break in my bill but I can't used my internet and I need it for work. It is causing major problems. If I can find a more reliable provider, I am more than ready to switch. I can't believe that a company as big and experienced as AT&T offers such lousy service. They keep trying to get me to pay for tech support.

I am charged for high speed internet and have been paying for it. There is a problem with too many people being on one AT&T "box" or whatever it is called. At night, on weekends, holidays and anytime kids are not in school, it is almost impossible to download an email. I have had service technicians come out here at least twice, told the same thing, they are working on it, for the past year! I have spoken with supervisors also. There has been no effort to correct this problem, yet I am still paying for high speed internet when part of the time I have no internet or a slower connection than my cell phone.

Back in May 2011, I canceled my AT&T landline exactly as I told an AT&T customer service representative, but my internet was also cancelled. After several days of trying to get this resolved someone, I was given the run around, and eventually was told I needed a new account number, and that took several more days, but my bill was supposed to be $19.95/month.

After receiving 2 more for $29.95/month, I tried calling again. This time, I was guaranteed a $14.95/month rate for 12 months beginning August 2011, and that a supervisor was going to make sure that would be taken care. I would pay $29.95 for August, September, October, and in November, I would get a $45 credit, and from that point on, my monthly bill would be $14.95.

Now, I received the November bill and it is still $29.95, so I tried calling again after waiting over 20 minutes. The woman I finally spoke with said that all of the people I previously spoke with were wrong, that my bill should be $29.95 because I wasn't bundled with my landline anymore. When I asked to speak to a supervisor as to why I was given incorrect information several times previously, I was put on hold and then they hung up. I find this strange that I was given incorrect information from each person I spoke with. I even had all the names of their employees and ID numbers, but she was adamant that they all gave me incorrect information.

I am fed up with AT&T internet service and their customer service is horrible, that is if you can ever talk with someone.

I continue to e-mail Randal ** about the DSL service telling him that the network won't allow me to access I tune updates for my Apple product. The network times out. I am paying for a service that is not providing the service intended. There is a breach of contract here.

I ordered AT&T DSL services for my new apartment in Beverly Hills, California as part of a bundle with DirecTV. I used to have Time Warner cable and Internet service, but I decided to try AT&T because the bundle price was very appealing. AT&T charged me $130 for a DSL modem and $25 a month for their DSL services. I received the modem, followed the instructions and could not get the DSL services to work for my apartment. I then purchased a DSL filter and put it on the line, but this didn't work either.

I called the customer service department many times, and I had so many problems getting through to a customer service representative. Either the touch-tone service wouldn't work, or I would be placed on hold for half an hour and the call would magically disconnect. After a couple weeks of this headache, I finally got through to a customer service representative. I waited for 25 minutes on hold; then finally, a woman picked up the line. She had a heavy accent, and she struggled to keep up with the conversation. It took her 20 minutes to type my address into the computer, and when she transferred me to the technical support, the call was disconnected! I highly doubt this was a coincidence because I was using a landline.

I got very busy with work, and I had to travel for work. When I came back a few weeks later, I struggled once again to call AT&T. I still could not get to the technical support or even a person! Their automated services are so annoying to navigate through! After a couple months, I was able to cancel my AT&T DSL service that I never received. I sent the modem back; now they are demanding that I pay $190 for the modem and services I never received.

I only paid in fear that this would ruin my credit, but I called them to dispute my bill and get a refund. I spoke to a lady who said that their accounts specialist was not in. She took my phone number and assured me that the specialist would call me back to dispute the bill. It has now been a week, and of course, I haven't received a phone call. I tried calling again today, but I couldn't get through to a person once again. I will try again and again until I get my money back, but I have learned my lesson. I will never use AT&T for any services. Their customer service isn't just horrible, it's not even there! AT&T is the worst company I have ever had to deal with. Save yourself the money and headache--use another company!

They were supposed to install internet at my home. The AT&T guy didn't know how to install it so he left and did not turn the switch back on for my phone. I've been without a house phone from Thursday, 10/6/2011 up until now. I've talked to 2 supervisors and too many to count customer service reps. I need the phone on because it's for business and my cell phone minutes are running. I am very disappointed by AT&T's service. I am just very, very disgusted with how they are handling things!

I had ordered an $11.95 per month internet special through their website. When the router was shipped to me and I received the tracking information, I noticed that the address did not include my apartment number, therefore; it would not be delivered. I called and they apologized, claiming that their website kept dropping apartment numbers and they couldn't figure out why. They offered to send out a new one and not charge me for the router, which was excellent. They also told me that the service I had ordered was not available in my location, and they didn't know why it let me choose that one. The next lowest price they could offer me was $14.95, so I went with it.

I then received a bill for the service which had not yet started. They apologized and told me not to pay and that they would fix it. The bill was also for $35, not the original $14.95 that was agreed upon. They said that the promotional discount didn't go through their system for a few months and that when it did, I would start receiving a credit for the extra amount paid.

Four months after I had started the service and my promotional discount should have kicked in, I continued to receive bills for the wrong amount, so I called and asked about it. They said they can't change it because then if the computer changes it, it would cause even more of a mess and I should just wait another month and call if it happens again. It did, so I called and was told the same thing. Eventually, I talked to a very nice customer service associate who stayed on the phone with me forever and added up all of the credits I was owed.

She told me it was taken care of and assured me that she would write very detailed notes in my file, so if I called in again, everyone would know what was going on and that I was owed a lot of money. Well, I received the next bill and nothing was different. I called again, and the person I talked to flat out told me that I was wrong, that everyone else I had talked to was wrong, that she was right and there was absolutely nothing wrong with my bills, and that I had already received the credits I was owed.

After arguing for a few minutes, I asked to talk to someone else because she would not listen to me. She came back on the line and said a manager was on their way to talk to me but wanted to make it clear to me that they will just tell me the same thing. I never got to talk to a manger. She just argued with me some more. The point I was trying to make was, how could they not honor what every single person that I've talked to at their company had told me, and it never happened? I was told one thing, then had to call and check up on it to find out that it was denied.

At this point, I had had enough and filed a complaint with the California Public Utilities Commission. Within two weeks, I received a phone call from the executive offices telling me that I would receive the credit I was owed. I never received it. I had canceled my service after six months and was told I would receive a final bill, and then, another final bill showing my credits. I was continuously told not to pay what was owed on my account because it would just be credited, but it kept showing up as overdue. I didn't want anything to affect my credit so I paid it, thinking I'll just get a credit for it later.

Five months after I canceled my service, I keep receiving final bills every month. The last one was for a $105 cancellation fee. I paid it again to avoid it from affecting my credit, then, I immediately filed another complaint with the CPUC, asking for the money that I was already owed for before, another credit that was owed to me but I had never received, and a refund for what I had just paid. This time, I was contacted within a week and promised a check in the mail for all of the money I was owed within 7-10 business days.

It's now been two weeks, and I have not received anything. This company should be put out of business. I will continue to file complaints until they give me every penny I am owed. They're lucky that I don't sue for compensation for the hours I've spent on the phone with their representatives and the abuse I've received from them. If you have a problem with this company, I'd suggest filing a complaint with your local utilities commission as you're sure to get a response and continue to file complaints every time you are promised something that you don't receive.

In March of this year 2011, I called AT&T to cancel service to my Savannah residence. After being referred to the retention department, I was promised that rates on my internet services would be lowered from $42.95 to $24.95, if I were to retain the service. I agreed. In April and May, I had to call to finally get an $18.00 credit, since they continued to bill me $42.95.

Several months later, I discovered that they were still charging me $42.95. On October 5 at approximately 11:30am EST, I called and was transferred 4 times before I finally was able to talk to a Miss **. She claimed that AT&T had no record of my prior conversations and also that they could not give me credit on my account. She did offer to lower my rate to $29.95 but would not honor the original rate.

As of now, I have not mailed my September bill as I intend to withhold payment until they correct this mistake. I think this will cause problems with my credit with AT&T, and I also believe that they are acting like an organized crime ring in destroying records so that they can deny my claim. I do not live in Savannah, but this location is a 2nd residence, and I would be interested in participating in some type of legal action against AT&T. I have also heard of other people having similar issues with AT&T on these billing matters. I have also filed a complaint with the GA Public Service Commission, but I do not believe that they have jurisdiction over internet services.

I ordered a service for DSL on 15 Sept 11. I have yet to be able to install the DSL. I have been on the phone since 10:00 AM attempting to reach the retention department. After being laughed and told that my service was activated, I will never use this service again.

I signed up for AT&T DSL service via their website on 05/31/11. During the order process, I selected self installation. I already had an existing AT&T compatible DSL modem. My online order clearly states that there would be no equipment fee or installation fee. On 06/02/11, an AT&T installation employee arrived at my home. When he informed me that he was there to setup and test my AT&T DSL service, I told him that was really nice of AT&T to send someone out to install service for me, even though I had selected self installation. When I asked if there was a fee for him coming out, he said that there is no fee. After he was done setting up service, he gave me a service summary that clearly states no fees or charges, which we both signed.

Shortly after that, I had made several advance payments on my account. So, I had a positive credit on the account for upcoming months. In August, I received a bill showing a $120 dollar installation fee on my account. I called in to AT&T several times regarding this issue. Every time, I was promised the issue would be resolved, except today, 09/30/11, when they told me they would not issue the credit. I was transferred to retention to cancel my service, because they would rather lose a customer than credit the incorrect charge. I asked several times for an email, fax number, and mailing address where I could send the documents proving I was right. I kept my original order confirmation from AT&T's website, the installer's work order, and all of my bills, so I could prove to them that I never asked for installation or approved any additional charges for installation. Not once would anyone provide this to me so I could dispute the charges and remain a customer. Without a question, this is the worst customer experience I have ever had! The dates I called in to dispute bill are as follows: 8/29, 8/31, 9/9, 9/13, 9/21, and 9/30.

I pay $30 per month for high-speed internet, but the speed is very low, I don't have a signal. AT&T has a poor internet & cell phone service. This is the third complaint. Do you care to follow through this complain at all?

I purchased an Internet service at $19.95. I kept getting billed for $39.95 and I had to fight and call for 8 months just to get it corrected. Then, the Internet keeps going in and out. I called for two days to get someone on the phone who would help. I was told that I was sold the 3.0 Internet package. Due to location, I can only receive a 1.5 signal and that is why it keeps going in and out. They did not disclose this information when they were selling the package to me.

As a result, I have a very minimal Internet signal and when I am actually paying for a full signal. I am still trying to get this resolved but I keep getting bounced around. It appears to be a big scam, in my opinion. And, they disconnected their Internet customer service number with no new number to replace it with. Now, that is amazing.

I pay $30/month for high-speed internet. It is supposed to be high-speed but it is not. It is very slow, making my business slow. AT&T has extremely poor service, poor cell phone service and internet service. AT&T forces the customer to upgrade and pay more for the service by keeping the current service slow and poor.

I signed up for AT&T for their DSL Extreme 6.0 for $19.99 a month, with a $100 rebate on the router depending on which one you picked. So, I got the better one because the representative (Sterling) who signed me up for my services told me that I qualified for the discount in price and the rebate. Two bills later, I called AT&T. I was told, "No, you don't qualify for the rebate." Bull, so I got a Mr. ** from customer retention on the phone and he told me, "Tough, there is nothing that can be done", even though it was an AT&T employee who lied to me. I'm now stuck with the $100 that was refundable in the form of a rebate. This is all because AT&T doesn't care about their customers, just the bait and switch technique they teach their employees.

I pay $30 a month for hi-speed internet. The service is poor and slow. I don't have signal and it is not working. I called several times. They want me to upgrade to Uverse service and pay more. I don't want to. Please help me get hi-speed internet rather than the lowest speed.

I signed up for AT&T DSL Internet service at a price of $30/month with a $36 connection fee. A friendly tech showed up. He said that he didn't need anything from me and that he didn't even need to come into the house. The Internet was spotty and slow, the download speeds are terrible, but it does work.

When my first bill came, it was for $143.96, more than twice the amount agreed upon for the month. There was a huge charge for deregulated wiring, which the tech never mentioned. There was another charge for a BYOM kit, which is not explained at all. I believe it to be for a packet that they sent me in the mail with an extra cable, which I never asked for and which I was not informed about.

I have since spent nearly four hours on the phone attempting to get in touch with someone helpful. "Please note, we are experiencing unusually high call volumes, so you may have a long wait time"--if I hear this message every time I call, it isn't unusual anymore. It is a sign that your customer service is terrible and you need to fix it. The policy among AT&T reps seems to be "I don't like this person, his problem is complicated, he is upset, I'll transfer him or hang up on him without notice." I am currently still on the phone as I write this.

In November of 2010, I called and changed my phone and internet plan to internet only. I have all the cancellation and change notifications. I am still being billed $34.95 a month for phone services I canceled more than 10 months ago. I have documentation that I have spent 8 hours on the phone with them trying to get them to stop billing for services I no longer use. They have sent me to collections for phone services billed after I have proof of cancellation and continue to bill me. I don't have a landline connected anymore. Every time I call them, I have to wait 30 minutes to even be connected to a service representative.

When I initiated this account, AT&T promised that they would send the DSL charges to my home in New Jersey instead of including them on my mother's phone bill. AT&T is now refusing to honor their sales commitment and she does not want the charge on her bill as per our original sales agreement. AT&T is operating in an unethical manner and seems unwilling to deal with this issue.

I ordered internet service at a local AT&T store where I lived. One of the sales guys stated that because I have telephone service, I will get the package which will make my internet bill be $19.95. He explained that I will get the first two bills at the rate of $45. Then, he said that by third bill, we will have a credit for overpaying for previous months. After I received my third bill, the credit was not there. So, I contacted billing. I had spoken to 3 agents. No one fixed the bill for me, until I screamed at 4 agents because of lack of understanding on what was going on with my bill. Finally, by the fifth agent, she was only able to give me internet for $24.95. She stated that she was sorry. I asked for a complaint number. She gave me a hotline of a prepaid service. Wow! If I didn't need internet right now, the service would have been turned off.

I ordered Internet service and the installation kit. The service was promised for 8/31 so I scheduled my move for that date. They called at 8 and postponed it until 9/7 due to Hurricane Irene. On 9/7, they called to say that the service had begun. After three hours of unsuccessful attempts to begin the connection, we called and were told that the service was pending. No one was available until Monday so I should call them back. After spending one hour on the phone on Monday and after being transferred from one department to another, I was promised a call by noon and a service today.

It's already 2:00 p.m. now. For an international company to take two weeks to resolve this issue is not acceptable. I have emphasized that I am a web developer and this Internet connection is essential; they gave me so many apologies, not service.

Last August, I saw an advertisement for AT&T DSL internet at a special rate for $19.99 (no contact). I immediately called customer service to inquire about this service and thought that this would be hassle free due to my previous account with AT&T. February of this year, I had cancelled my DSL service due to financial constraints. This account was **.

I explained to the agent of my previous account, which had a very good financial history. She placed me on hold two times then asked me for my social security number which she said was to verify my account. I specifically told her that I don't want any credit check on my account as this could have a negative effect on my score. She assured me twice that this was just to verify my account. I was also promised 6 mbs as a part of the special promotion.

I had to wait 3 extended days to have access to the service due to technical difficulties in my area. During my set up with the technical representative on the phone (Riley-good customer relations), he expressed that only 1.5 mbs was available in my area and recommended that I call customer service to have the issue sorted. I called customer service and the representative was very abrupt, mentioning that there is nothing that she could do. I then asked for the assistance of a supervisor. She mentioned that none was available and took my number for a recall. Up to this very moment, I have not received a call from Customer Service. I am in receipt of a bill of $90.18 from a special promo of $19.99.

My experience with AT&T is now more than disappointing but extremely frustrating! Please note the issues below:

6. In my initial discussion with the sales rep my bill was estimated to be $23.00 and now I have received my first bill for a whopping amount of $90.18. NO additional charges, fees or cost were explained to me in the initial discussion.

Necessary Action:

3. An upgrade of the agreed 6 mbs as advertised and promised by representative

I can be contacted at ** or mobile number **.

I have a very negative image of AT&T and I'm truly disappointed with the overall service of the company.

I have had slower internet every week since AT&T bought out Alltel. I love Alltel and never had a problem. I have no choice of providers because of the remote area and AT&T will not help because I am using Ubuntu operating system. I hate paying for this lousy service and may cancel it! The local store in Canon City, CO has no clue about anything!

At the end of August, we called AT&T to transfer our Internet service to our new apartment. A few days later, we were contacted and told that the service was done. After moving to the new apartment, we found out that the service was never transferred. When we called AT&T, they told us that it was going to take more than two weeks for the service to be transferred. Are you kidding me? Two weeks?

We asked to talk to a supervisor and was told in different occasions that they were in a meeting. I guess the meeting was about how not to take phone calls from customers. The funny thing is that if you are ever late in paying the bill, they will charge you a $50.00 late fee. This people have some **. I can't wait for my mobile contract to expire. AT&T really sucks **. And just to make sure, I will tell everyone I know that this company sucks and has the worst customer service ever.

My troubles started the first month I had Internet service with AT&T. I signed a contract for $19.95 a month. And for eight months now, I am still being charged $41.00 a month for service. I have called each month to try and get the billing fixed spending anywhere from one to two hours each time on the phone. As of today, I was told by one lady that I owed $77.00. And when a supervisor got on the phone one hour later, she gives me a fifty dollars credit and says I still owe $77.00. I feel that AT&T broke the contract the first time they tried to bill me for $44.00. My time doesn't seem to matter to this large company but my money sure does. I feel sorry for anyone that does business with AT&T.

I was promised rebates in writing, which I was never awarded. I was also told that I would no longer be under contract but when I went to cancel my DSL service, they told me that I had to pay $150. I was informed by two different representatives that I wouldn't have a contract and that I would be given $250 in rebates for signing up for DSL and home phone service--I havel all these in writing.

I have DSL service with AT&T ($14.95 a month) without any contract as they offer today. But when you want to cancel the DSL service, they will charge you early termination fee.

It was Wednesday, after the storm Irene in CT, when my internet connection started to drop. I have DSL 2wire by AT&T for 2 years now and the connection was pretty good, up until last Wednesday.

I called technical support and, after trying lot of things over the phone, the problem was not solved. I called back on the same day and I got the same result, but this time the customer service rep set up an appointment with a technician.

The technicians, two people, came, checked all connections and, in the end, one of them said that my connection is too slow and that's why I get kicked off the internet. I asked him if he could speed it up and he said he cannot.

AT&T wants me to update my service to a faster DSL and he cannot help me with that. Faster DSL service means more money for them. The technician said my phone connection to my printer and laptop is wrong and decided to re-connect the whole thing. I never had any problem the way I set up all wires 2 years ago, but I trusted him and let him re-connect the whole thing. Just to find out the next day, when I tried to make a phone call, I did not have any dial tone.

I called AT&T the third time and they said that before they fix the internet problem, they have to fix my phone problem and I might be charged for it. I might be charged for their technician's screw up on my phone line? That's ridiculous!

AT&T, instead of fixing the internet connection, screwed up my phone line and I am not able to make phone calls. They refused to send me a repair man without me paying for it, so I had to disconnect all wires and re-connect them again myself. After that, I had dial tone and my phone worked fine. The internet connection came back the next day by itself.

AT&T is unable to provide me with satisfactory internet service. Certainly not the service they advertise. I have many drops in service throughout my time on the computer and my speed drifts up and down. I have had 7 technicians to my home in an attempt to fix the problem. Every tech visit is at least 2-3 hours long. All of the visits have been unsuccessful. I have spent much time on the phone talking to people in different countries and States trying to resolve this problem, but to no avail. Several weeks ago, I was given ticket #** by Marilyn in San Francisco, CA. She told me that she was turning it over to the Engineering Department. I called on 8/23 and the ticket number was still active. I called on 9/3 and Samantha in San Francisco told me it was closed! My service remains the same.

I am a new customer and I have Internet and telephone service. They connected the Internet and telephone services together and my calls continue to drop and it affects me, as I am an employee of an airline and I work at home. I called back to change the service, so they would connect them separately. They set up the services without telling me that I would lose Internet service and that there will be a person who will come to my home to have it connected.

So I went to log-on for work and found out that I have no Internet service. I called the AT&T office for assistance and that's when I found out what they did. I was transferred 20 or more times to customer service agents, leads and managers in every department that AT&T has. I finally spoke with a young lady who stayed on the line to get the issue resolved.

Today I go to check on a two-month credit that was issued to me, and once again, I was transferred 7 times, from telephone billing, Internet billing, special services, which I also found out there was no such department. No one seems to be able to find my previous account. They transferred me to technical support for which I had no idea why they did as I was not having any tech support issues. I just don't understand why a customer who's been with AT&T less than six months would have to deal with a large company and not get anything resolved. I would never refer anyone to AT&T. Finally I hung up and called back. I spoke with another lady in telephone billing who was able to find my Internet account and she only told me that the credit had been applied. I kindly said thank you and hung up! I know that there has not been any credits to my Internet account.

Internet explorer can't display the web page and when I close an internet window, I get a message that internet explorer has stopped and it repeats itself twice even after I closed it the first time.

Before using att tech, I could customize any brief case that I created but I still can on the ones before they worked on my computer. Icons on my desktop will move from one point to another without my prompting, not all of them but just one or two without my prompting. Sometimes after closing a program, I will see my Acer welcome center program come up, again this could only happen with me pointing to it and opening it. And it is not on my desktop, but it opens. When I am playing a game with my son, the screen will minimize or maximize by itself; it will pause without my prompting and even end by itself for no reason. When I open up my bible verses for study, if I leave it open in one window and go to another, when I return the verse has been replace, or the entire verses that I had opened will be reduced to just one verse.

The above and more just seems to work by their selves, without me doing anything. Still my homepage will change without my doing anything, nor requesting a change. Windows open when I reboot my computer only for a second or two but I do see them open. I will get two pointers that will open and sometimes the page will change all by itself. When playing real player, once it opened and music started, the pointer will freeze. To this date, I have had only two blue screens.

On one of my sessions with att support tech, they started to work by remote access, but to my surprise the tech was working in the background, and I was not allowed to see what he or she was doing. After the session, I called back and talked with someone and asked if a tech was supposed to work on my computer in the background where I could not see what was going on and the response was no; the supervisor wanted my permission to use what happen as a teaching tool for the tech.

There has been so many subject of concern using att support tech from the fact that they will remove a tool box from my computer, and when I ask why, they say that some toolbars can cause a virus, but when I tell them that tool in question was Norton secure site they only apologies, and return it to my computer. I have had techs pretend to be supervisors, when they were not. On my last chat, I tried to save as much of the chat as possible but the tech kept logging out the session, and when the tech return what was said before was not lost but I did try to save as much as possible. Note that I have had four tech supports and this is the only part of one that I could save. Each time they work on my Acer, it gets worse and they never seem to accept blame for their actions.

When I call to speak with a supervisor, I would be told that they would have one call me back. Even when I ask for a website or a phone number so that I could complain, no one would give me the web nor the number to call someone.

I have had my Acer for about six months and each time att support techs work on my computer, they leave more things wrong than before I called. I have a computer now that runs slow and does things by itself. They advertise that there techs will keep my computer running without all the problems that I have indicated above, and they say that they will keep me from getting virus, or if I get one then they can remove and restore my computer back to where it was.

They have placed McAfee on to my computer and when the tech wanted to install it, he said no but when I called back and question if two could be running, I was told that att never install one. Yet I did see McAfee on my computer before I called but after I ended the support tech session, the pointer stills freezes up when I am trying to move it. My download speed has changed to the point that its sometimes impossible to download music, or even play it.

I have gotten nowhere dealing with att support tech but I have money coming from my checking account monthly, for a product that is only causing me more problems than before. My printer works when it wants to and at times, the printer will cycle on and off for no reason. Computer will freeze forcing me to shut it down and open it up again. And I believe that doing this has cause problems with some of my printer drivers. USB ports work sometime.

Over all, I have a computer that I have only had for less than a year, and after purchasing att support tech package, my computer is worse than ever.

When I got DSL services from AT&T, the equipment was shipped to another state which resulted to a one-week delay. The box came with instructions about the connections and the equipment. My AT&T rights booklet came two weeks after. The service cost me $14.95. I moved three times from Chicago, IL to Calumet City, IL. I was always told that my service has been transferred and never have I been charged extra. Only, my DSL bill went to $19.95 because I was supposedly upgraded to extra gigabytes, which was not true.

On my third move, I still had an account number which was paperless. However, on 24 Aug 2011, I found out that their prices just increased. I received a paper statement in my mail saying that my bill is $79.00. I went online and saw that it was $19.95. When I called AT&T, the representative said that they cut our service and reopened it so I will be charged as if it's an entirely new account.

Let me just say that the move we had was unexpected. My apartment was damaged so the landlord had to relocate us. I was never told that it was going to be canceled and then reopened; I was advised that it would be transferred. I didn't receive a charge like this when I moved into Calumet City and I didn't receive any notice of a new account or booklet, just the large bill.

I then asked for a floor manager. I was left for half an hour to wait and they hung up on me. I called again but nothing happened. Today, I called their office around 16:22-17:30 but no one is picking up the phone. I just kept on getting propaganda information. I really wanted to cancel but they insisted that there is a fee since the account was restarted. This is unacceptable.

My girlfriend ordered DSL service with AT&T back in 2008. At the time, she was told that she did not need a land line or a phone jack. She received the modem and hooked it up but it didn't work. She called in to get help with the set up and was told to go buy a phone. That didn't work either because the cable for the landline was cut in half. She canceled the DSL service because she was then told she needed a landline. She came down with cancer and forgot to return the modem.

In 2010, we received a letter from a debt collector looking to collect $104 for the modem. I called AT&T and explained the situation and asked if I returned the modem, would they credit the account to $0.00 and remove it from her credit report. The representative that I spoke with said it wouldn't be a problem since the modem was never used and everything was still in original packaging. I sent back the modem and three months later, we received another letter from the same debt collector. I contacted them and explained that the debt had been settled between us and AT&T. They told me that AT&T needed to contact them and let them know that it was resolved. I then contacted AT&T and they said that I had to talk with the debt collector again. I did so and they agreed to contact AT&T. They also said that they would call us back if it hadn't been settled and if it's taken cared of, then they wouldn't call us back. We never heard back from anyone regarding the debt.

Then, a week ago, we tried to add a 5th line to our family account and were denied. They said we owed $145 for a landline. Well, neither of us ever had AT&T for a land line (ever in our lives). Then we find out that when she tried to get the DSL service in 2008, they set her up with a landline without her authorization. They never sent one bill and we never received anything from a debt collector or AT&T!

This then started a week-long stretch of phone calls lasting upwards of five hours a day with no help from anyone! They transferred us from one department to another and having to deal with people who couldn't speak English, to people who just didn't want to help, to people who could see the problem but couldn't help, and to people who were just plain rude. I was even told by a manager, "my representative, Sarah, went above and beyond for you and we won't do anything else!" All, Sarah did was, she noted our account and gave it to the back office and said that they would call us by Friday with a result.

It is now Sunday night/Monday morning and they never called us back. I can only assume that they did not do what was promised! We were also told that we would receive a call from a manager on Wednesday and Friday but neither of which happened. I was also told that the return policy is 30 days and that they wouldn't credit me the $104. She then said, after the 30 days, the equipment, legally, become ours. I asked, why didn't your department send back the modem? If it's legally mine and if we legally owe the debt, then you should have legally returned the modem to us. But no, instead, you kept the modem and still tried to collect the $104. I may be wrong, but legally, isn't that illegal? I'll tell you what, you clear the debt, or send me back my modem! Not a new one, not someone else's, but the exact one that I sent back to you with proof that I am being sent the original modem!" I was told that they can't do that because they don't know where the modem is. I said, then you resold my legal property? I didn't get an answer and was pushed off the phone.

Now, (back tracking) on Thursday, we were told that if we paid the $145 in full, we would be able to add the 5th line without any problem. I spoke with a manager at AT&T (wireless). I explained the situation for the millionth time and he credited our phone bill to $0.00 and then we'd be able to pay the $145 instead of $190. I was blown away! I couldn't believe that they were willing to help us on the wireless side, but not on the landline side! The help that AT&T has given us over the past year on the wireless side isn't 5-stars, but rather 10-stars! They've gone above and beyond, always trying to help and giving us great deals, offers and offering credits on our bill.

Now, back to the DSL/landline departments. We paid the $145 (even though I didn't feel like we had to) and my girlfriend went to add the 5th line. She was then told that she couldn't because the $104 for the modem is now blocking us from adding the extra line! Before, we were told that it was the $145, but now that it's paid in full, it's the $104! Keep in mind, that before all this, we were able to add two lines with zero problem. Then, the only debt owed that showed up was the $145 but now, it's $104!! So now, we've been lied to, treated like dirt and passed from person to person without any regard for our time.

Don't let AT&T DSL/Landline department push you around. We were charged with fraudulent bills and expected to pay for things we didn't owe. Let's use common sense, why would I send them a modem if I knew they would continue to charge us for it? I would've easily sold it on eBay and paid off the debt! But no, I did the right thing and they, as always, drop the ball and try to profit off on costumer's ignorance.

Little did they know, I'm not ignorant! Anything can be tracked by a part number, serial number or IMEI number. If they ever say, "we can't find that". Simply tell them to look up the serial number or IMEI number. Those show the history of where it was sent, received and activated.

Protect yourself with knowledge!

Well, my issue is quite complicated. I have AT&T because there is no other company that I can use around my area. I live in Hawthorne, California and I have a problem with AT&T about the same thing over and over. One of their representatives offered me this program wherein I would pay $35 a month for making calls only in the U.S. But all of a sudden, they canceled the program without telling me so some of the calls that I made and some that i didn't make, appear as full charge under my account.

When I called AT&T, they gave me some credit because the bill was like $800. They said that I have to pay $260 but I told them, "No." So they said that they are going to charge the calls as if I used the program 5 cents per minute. I said, "Okay." But it's been 10 months that I've been calling them and they don't want to fix my bill. They always disconnect my Internet service and they always charge me $30 to be re-connected. Until now, they don't want to give me the credit or take it from my bill. I am frustrated and tired of dealing with this every single month. I will appreciate your help. Could you please help me? Thank you. My phone number is **.

Brand new apartment building and moved in a year ago. AT&T is the Internet provider. The worst connection ever. Service has been called at least monthly and visits by service techs. Finally, I was assigned my own tech who still doesn't know what the problem is.

AT&T should be paying me! I have no service! To be interrupted as much as I have been is uncalled for. New building, computer, and poor AT&T service are a bad combination.

My wife and I set up a new phone and internet service with AT&T and to this date, they have said we have internet and are billing us. We have informed them that we have no internet; saying to us it's our problem and we would have to pay more to have them hook up the phone line to our house. I have asked several times to speak to a supervisor and was basically told to go screw myself by these tech personnel. This company is advertising something they cannot deliver. This is basically wrong to do this.

I signed up for a promotional rate of $19.99 for 12 months for AT&T DSL. There was supposed to be no contract or obligation to keep the service at any time. I made sure of this when I signed up because I am a college student and was moving from one apartment to the next. I never would have agreed to be tied down to any service contract.

I called to cancel 11 months after service because I had to move back in with my parents and didn't need the DSL anymore. I spent over an hour being transferred from one wrong department to the other. I had been transferred to five people by the time the call and waiting was over. They couldn't find my account number even though I was telling them the numbers printed on my bill!

Finally, they got someone to cancel it, who then said, "Ohh you have a one-year contract, are you sure you want to pay the fees?" I told her no, I don't have a contract and I didn't sign any when I got the service. She said, "Well I cancelled the service already so you'll be sent a copy of your contract and you can dispute the cancellation charges if you find that you weren't in a contract."

Unless they did a bait and switch where they advertised no contracts but what you signed to get service was really a contract, I don't know how I would have agreed to be tied down. AT&T DSL has the worst customer service and business tactics I've ever encountered. From now on, I'll pay more for Internet just to be able to get better customer service than what AT&T is offering.

This is at least the fifteenth time I've called for the same problem. I've had a technician out to the house, and made numerous calls to fix the problem. The problem is always the same- my download speed is .39 - .45 mbps. I pay for 2 - 3 mbps. Every time I call we go through the same routine. Rebooting the modem often helps, but I have to reboot the modem every day to get the internet to work properly. Now, after however many calls, they've told me that it must be my modem and if I spend $75 on a new modem it will work. I am NOT happy! I have to spend $75 dollars to get the internet to work. I'm skeptical that a new modem will help. Please help me resolve this problem.

I ask for help with my broadband connection, and continue to get nothing.I pay for a product, I want it to work.

I have had DSL service for years without problems, with POP server service for Outlook. Then I start receiving emails that I need to verify my non AT&T e-mail address (yahoo.com). When I check my account, there is no option for me to verify and the address is verified.

Then my Outlook can no longer send messages, saying to contact my ISP for connectivity issues. After verifying that my Outlook is fine, it becomes evident that AT&T has blocked my access to the recommended 465 outgoing server port.

I call the 1-877-722-3755 AT&T customer support number. On the first attempt, I was told that AT&T is not responsible for this problem and that a Yahoo representative will fix the problems at 408 349-1572. When I called this number, there is a recording that states Yahoo does not supply live support.

I call the 1-877-722-3755 AT&T customer support number again. On this second attempt, a tech support person (Kris) was given access to my computer and verified I had all the correct POP server settings in my Outlook, and that my yahoo.com address is verified on my AT&T account. She said she can't help me and that I need to call another department at 1-877 831-2880 to pay AT&T to fix the problem.

I said I will not pay them to fix their own problem. I already pay them $30/month for the service and that I'm now ready to cancel my service. Then she says not to cancel my service and she will call me back later that day, at 9:00 PM PST, which I said was the only time I would be in front of the computer again. I waited a whole week, and Kris nor anyone else, ever called back.

I call the 1-877-722-3755 AT&T customer support number again. On this third attempt, a tech support person (Alex) tells me to use the POP server settings listed on the AT&T website, which he reads off. When I asked him several times to look into fixing my server port access to these settings he gives me, he says he cannot help and that I need to call 1 866-294-3464 to pay them to fix my computer. I tried to describe the problem to him several times, which is not related to my computer but related to my service access to their severer ports. He ignores all requests and repetitively refers me to their charge service department.

AT&T cannot create a problem with my service and expect me to pay them to change the problem back. I am cancelling my AT&T service and finding an honest company who will provide the service they advertise, at the price they advertise, without jerking their customers for more money. Trouble shooting this problem has cost me several hours, during several days, and during several phone calls with AT&T. All of which led nowhere, other than to requests by AT&T to pay more money to them, which I refuse to do.

When I started my iDSL internet service subscription in February 2008. I got into $10.00 amonth promotion for one year. However, in only 3 months, AT&T raise the price to $15.00 and hour. They keep increasing the rate and finally last June 2011 is already $30.00 a month. Last June 20, 2011 I called cancellation department to cancel my AT&T Internet Service subscription. But the Agent Rachel told me she can get a lower rate of $14.95 a month effective June 20, 2011. I agreed to retain my internet service at the lower rate of $14.95 a month. Confirmation number for the transaction is R79355029 My latest bill billing date of June 23, 2011 still shows $30 for AT&T internet services.

A follow-up email was sent to AT&T on July 4, 2011 regarding my new AT&T Internet Service of $14.95 a month. On July 6, 2011 AT&T Customer Agent Mitchie called me about my email inquiry on new AT&T Internet Service of $14.95 and explained to me it will take two billing cycle for the $14.95 to show up. Mitchie also told me that I can deduct $15.05 from my bill. Confirmation number for 7-06-2011 phone conversation is MR0706.

For the past week, our internet has been really bad so I called to see if I could have something done about it. The gentleman offered, for 5 dollars more a month, that they can boost internet speed. I agreed on the deal and was done few days later. I got the disk to download but the problem is that the gentleman did not told me I had to upgrade my modem as well.

I am really disappointed on the customer service AT&T is providing. Most do not have a clue on how to help and they don't listen to what you are trying to tell them. What's wrong is they ramble off something totally off the subject. My family has AT&T since I was a little kid. And now, as an adult, I am here to tell you that the service has gone way down hill. If I don't get something done, then I and 123 other family members will be dropping AT&T.

This is such a disgrace to a company that was, at one time, customer-friendly and took action to make things right. Thank you for your time. I hope something can be done. (Scott **)

Lately, every time I try to read the Yahoo News, I get the 404 message with numbers such as 215004338, html not found on this server. This happened all morning of 2 Aug 2011.

What am I paying for then? The problem is getting worse every day and you can't talk to no one to see what's causing the problem. I tried to reboot using different Yahoo sites, etc. but problem is still the same. Somebody needs to put a fire under ATT's ** and get the problem fixed. BBB is my next stop.

Ordered at&t an advertised $14.95 internet service last September. This offer gave an option of buying a modem for $100 at $10 per month for 10 months or renting. I bought the modem. My bill should have been $14.95 per month plus $10 per month for 10 months = $24.95.

For 11 months my bill has varied between $35 and $45. It is impossible to speak to an AT&T rep. unless you are willing to spend 2 to 4 hours on hold & waiting until you are transfered from department to department. Then the rep tells you the reason your bill is the amount shown is because you have xtreme and other equipment which you do not have. With luck you get to speak to a supervisor who is apolegetic and pledges to correct the problem. But the next month the same senario takes place.

It appears as though At&t's plan is a bait & switch type tactic. Then they try to wear the customer out by making it next to impossible to speak to a representative so the mistake can be corrected.

The bottom line is I was charged for a service I did not order and have to spend 2 to 3 hours per month to get this company to correct my bill!

ATT DSL Connection Issues In General

Almost all ATT DSL connection issues experienced by users are simply caused by issues within the software itself; that was installed by ATT at the time of network setup. ATT goes through great lengths to protect their own systems and data from any threat that might be manifested from a subscriber's account. In return for the inconvenience, and often debilitating woes each ATT subscriber is required to endure because of this. ATT was nice enough to further show their love for us by also giving us a few Trojans and some malware during network setup. On every subscribers PC is intrusive software installed without our knowledge that scours your hard drive in search of sensitive and private user data that ATT can then sell to advertisers, banks, and who knows who else. ATT goes to great lengths to protect themselves while exploiting the subscriber for everything they can. Some lengths are perhaps understood only by ATT.

Of the many examples available to point out the strangeness within the logic of ATT security requirements, I will only mention two in details. There exist innumerable more, but since these are the first to be experienced by the end user I will only mention them. To point out each bizarre policy and procedure encountered by the typical ATT ISP subscriber would take far too much time.

The first unusual requirement is that, users are required to enter their password twice. Not at the time of password creation, where it is the standard and for good reason, but at login time. This ATT exclusive user login procedure is no-doubt unique for good reason. It makes no sense no matter how you slice it. I'm guessing that it is just another one of the countless programming errors that ATT has not seemed to notice or seem to be in much of a hurry to correct or resolve.

Another is the masking, and cookie storing of those passwords. When you see little asterisk appear as you type in password fields this is called masking. It is standard for most login screens. In this case, ATT login forms are pre-filled after the first time through. So if you change your username or password, the cookies that pre-fill that login screen will not reflect the new changes. Or do they? You certainly can't determine with masked text. What is the point in hiding this information anyway? It is not your online checking account or even Facebook that you are logging into. It is simply Internet access that you are most likely not concerned about keeping secret to the rest of your household, or anyone sitting behind you as you are trying to access the Internet after a service interruption. It's not even a user account really. It's simply access to the Web through an ISP. Anyone can anonymously browse the web with no security issues involved for anyone. Certainly, someone would not choose to be identifiable, if even under a false identity, when anonymity comes just as easy.

In reality, all access and security should be the responsibility of ATT; like it is all other broadband providers. Their ancient treasured maze of failing variables and obstacles for the subscriber to overcome is manifested by a will to maliciously serve themselves only, and in the very least should not be thrown upon a customer who is paying for the exact opposite.

Most broadband internet service providers handle all the requirements necessary for the user to connect to the Internet. This makes sense since it is access to the Internet that the customer is paying for, and what the ISP is supposed to be providing. Not with ATT however; your connection is your responsibility, and you have to go through them to get it, and their primary concern you being the potential terrorist or enemy.

For ATT Internet subscribers, all user authentications are performed within the user's web browser. That is how we know that it is ATT's software that is preventing Internet access. We can't "login" to the Internet through our browser, but we can see that other software operating in the background on our PC is utilizing the modem in full force. The activity status shows data being uploaded, and data being downloaded. That is from our installed applications performing silent updates and such. So why can't we get on the Internet with our browser? That is because the same ATT software that is claimed to be required for you to access the Internet is in reality preventing you access.

The browser software, network adapter functions, and modem access are all altered; constrained, restricted and controlled by the plug-ins and scripts that ATT installs under your nose. Those plug-ins and scripts are further managed by a series of intrusive Active-X controls developed and installed by ATT onto every PC that uses ATT ISP services. Most software development organizations who are interested in gathering personal information from users will simply request permission to install intrusive software (sometimes by working through a software partner that the user already trusts). Many times the developer of malware and Trojan-like applications are able to gain administration privileges through deceptive or hidden measures that trick the user into unknowingly granting access to sensitive areas. ATT goes a step further by exploiting your trust. ATT takes advantage of their ISP position and does not even mention the vast assortment of self-serving, and information gathering Trojan-like installations performed on every subscribers PC. Further belligerence is had through procedures to access the Internet that are almost taunting, especially in light of the fact that almost all connections issues are their fault, but up to you to figure out how to resolve them.

Further practices that harm the user are evident in the "security" software that the user must use to actually gain browser access to the World Wide Web. The unnecessary software and login steps further promote user woe by being the actual cause of re-occurring connection issues. The user experience poor quality levels are multiplied by the less than amateur design of the login software that is riddled with flaws, bugs, and design standards that promote repetition, masked errors, require a string of excessive wait times, and causes of errors are reported through unrelated misleading statements that do not even qualify as bad guesses. So, when you start a new account with ATT for Internet access, please be aware that a successful connection cannot be had without the successful installation of harmful ATT information gathering software onto your PC. Also, be aware that the fun has just begun.

In february, i signed up for a special dsl promotion for 6.0 Mbps DSL at 24.95/mo for 12 months. The first month they charged me $50 so I called and they said that was normal practice to charge double the first 3 months, then I would get *free* service the second 3 months followed by 6 months at the quoted price of 24.95/mo. Fine, you deceived me, but whatever. Then months 4, 5 and 6 I had to call their terrible customer service (60min avg) EVERY MONTH because they kept trying to charge me $50. Every time they apologize, 'fix it' and then proceed to make the same mistake. I will NEVER use this company again for anything else. Many friends have come to the same conclusion due to similar manifest problems.

Talking about nightmare, frustration and feeling so helpless!

This is because of my ongoing problem with AT&T Internet service. My family just moved to another house last March 2011. We then moved our internet service to this new house and chose to have DSL Internet service. There was a delay with the set-up and there were miscommunications for they sent me four DSL modems. I returned them all back through UPS. The connection was on and off for 1 to 3 minutes. Yesterday, we completely lost our Internet connection.

I spent 2 1/2 hours on my cellphone talking to them to figure out the problem and was informed that my account is closed. They can't even figure out how it happened. I also do not know how on earth will the account be closed when I am updated with my payments. So now we are getting a new account number and we're being scheduled for another set-up of a new DSL service this coming Thursday.

I don't know when is this going to end. I can't do anything but to stay composed, otherwise, I will have a heart attack with this company. What is going on with you guys? My cellphone service is with AT&T and I've never had this problem. Please improve your customer service.

We have AT&T DSL. It is the only cable internet service available in our neighborhood. On April 24,2011 I called about a solution to the wireless in my home office dropping out continuously, asking if a jack could be installed to link me to our DSL line, which is in another room so I do not need to use wireless. The person who took my request spoke only marginal English, and clearly did not understand what I wanted. She kept saying that did I want another DSL line installed. I kept saying we have DSL, just need to get my computer connected to it. She scheduled me a technician appointment on 4-26-2011.

The technician called before coming and was pretty irritated with his service department, as I had been scheduled for a new DSL incoming line! He suggested a piece of equipment from Best Buy to resolve my problem and said he would cancel the order. Never came to my house. On April 26 our DSL line went down. The service department. After multiple times of removing the various lines to the router, rep. said that it was a problem they were having in our neighborhood, and would be fixed by the next day. Service tech came out, never came into the house, said the problem was not on my property, went to the main box for the neighborhood and said the problem was fixed. When I tried to get online I still could not. Rep. said that they could not schedule anyone until the next day, which is a problem since I work from home.

I was pretty irritated when I saw an AT&T truck next door two hours later. The service rep checked the outside line and said that everything seemed to be working. He tried to get authorization to also check the inside line, but could not get through to his own scheduling dept to have the work order for tomorrow given to him! Next day the tech came out, looked at the router and replugged a wire in the router which in all of the unplugging and replugging in the past two days had gotten placed in the wrong socket. Three reps on the phone walking me through the sequence never thought to have me check where the wires were plugged in! I am not particularly tech savvy, and certainly thought they were in right. The onsite tech indicated that since the original problem was theirs that there would be no charge.

Took him all of 30 seconds to diagnose and fix the problem. We did not receive a charge for that service, but $320 showed up on our next bill for installation of a new line! My husband talked with billing, explaining the issue. The rep actually accused him of lying, saying that the technician said that he installed the line. We invited them to come find that new line since it is nowhere in our house! I called again on 6-2, speaking with a billing supervisor, ID #W4JM. He fully understood the problem and said that he was referring the bill to their claims specialist because he could not authorize a credit of $320, but that I would get a call within 24 hours and that the charge would be removed. The call never came.

The bill we just received still includes the charge. After another round of trying to talk to the appropriate person, on hold for 15 min., talking to a billing dept phone operator, being denied access to a supervisor, being told that there is no claim department, and being on hold another 20 minutes while he investigate the problem, he said that he would have the original supervisor call me back. No call so far. We have perfect credit and do not want this to go to the credit bureau or have our only DSL option cancelled. The handling of this issue by AT&T has been completely incompetent with the only exception being their onsite service technicians, all three complained about the inefficiency of their scheduling and billing departments. I have not been able to find contact information for the President CEO of this division of AT&T. I think it is Ralph de la Vega. I would be happy to write to him with this complaint. None of the billing people I talked with would give me any direct lines to call in for follow up, so I have to spend a couple of hours each time I call to have this corrected explaining the situation to a new person who cannot or will not resolve the problem.

I was moving to Kentucky from Pennsylvania, and requested for AT&T DSL internet service. I was given a confirmation number and was told that internet service will start on 6/7/11. I did not opt to buy their router as I had read bad reviews about it. I bought the Netgear DSL cable modem with wireless router. On 6/7/11, when I called to activate my service, it was told to me that my order has been cancelled and was asked to call next morning to discuss about the reason for cancellation. Next morning, it was informed to me that order was not cancelled and the account can't be activated until Friday (2 days later), as the technician can't come before that. I had ordered for cable installation for Friday, in the meantime, but cancelled that order as I thought DSL connection will be activated on Friday in any way. On Friday, again a new story was told to me, that the technician can't come for another week. It was told to me that the new service order department gave me the date of Friday but their activation department can't fulfill that commitment. I was quite frustrated at that time as every time I called, I got a new story. I had significant problems as I could not access internet at a new place, could not access my landline (Vonage) and internet TV. No wonder AT&T has such poor ratings.

I recently moved to an address in Sunnyvale in Nov' 2010 and wanted to sign up AT&T phone and DSL package. I was offered a package of 6 Mb download speed.

I was very disappointed and decided to cancel within the first 3 weeks.

However, AT&T told that they will charge me for a monthly bill and also installation fee (even when I cancelled within the first 30 days). So, I had paid them $59 and thought their nightmare is finally over. After this , I did call AT&T billing department and got a note written in my account confirming that I have returned my equipment

However, last week - after around 6 months of inactivity, I got a collection agency call . Scared, I called this agency only to find that AT&T wants me to pay yet another $100.00. Again, I get on the phone and talked to AT&T billing department. Those gentlemen want to sell me their DSL service yet another time instead of taking care of my billing issue. Finally, this gentlemen tells me that his system is not allowing him to give me the credit - even though he fully understand that their system did recognize that i have returned the equipment etc. Since then, I have repeatedly tried but in vain.

Now, every day, collection agency is behind my back. Not sure, what should I be doing here.

All this for less than 30 days of business with AT&T . Makes me never want to do any business with AT&T.

Sriram

On October 11, 2010 approximately 5pm my phone service was disconnected, nonetheless this was a legal holiday. I called att the next business day and spoke with Travis M. and Reggie E. at the Atlanta Corp. Office regarding this matter. I asked why was my service disconnected, I was advised that someone had open a new account at my address. I asked was that the proper procedure to disconnect an existing customer's service without notification. Mindfully, I am a valued customer according to their records.

I was again advised that it was not the standard procedure to disconnect an existing customer's service but since the new service was ordered someone forgot to check to see if there was existing service at my address under my name. There for causing me to be unconvinced. Furthermore, in order to get my service reconnected I could no longer get the plan with all the features I had before which was conducive to my budget. However, I was offered a seemingly better plan, which was to take advantage of the 59.95 for 12 months offer which include unlimited local/long distance FastAccess DSL Ultra High Speed Internet at home and on the go access to Att entire Wi-Fi network. This was the offer I accepted and thought I was getting as a promotional package for being a loyal customer and for being unconvinced.

Called around 11:15am for help with slow speeds on DSL and the need to unplug and restart modem constantly. 1st call to ATT(Stella) took me through steps to see how well my service was working. She determined that it was not working properly. She told me ATT would work on it internally and call me within 1 hour to let me know what was going on. She said I would get and automated call. At 3:54pm, I received the automated call that said to call 888-722-1275 because a tech needed to speak with me.

2nd call - Gentleman I spoke with could not help me I needed to call 888-722-3755 because I did not have a ticket number. He said Stella should have given me the number when I called. I was not at home and did not have my DSL number with me, so he would not help me. Told me to call another number when I got home.

4th contact was by live chat with Jada- I told her what was happening and she suggested that I call back and just ignore prompts, so I could get thru quicker. Tried that, with now luck. She was very apologetic.

6th call - got a gentleman told him the story expressed my unhappiness and he finally agreed to not put me in the que. He said he would contact someone directly explain my situation and place me directly through to someone. I waited on hold for about 8minutes, then the automated system came on and again was placed in que. This guy never came back to the line. I did ask him if he could just let ATT techs know I tried to call back before he agreed to transfer me directly.

7th attempt live chat with Ora (**) session# **, I spoke with her at length. I asked for a complaint number, I asked her to take a message for me. I was told that ATT is still working on my line and they will let me know when they are done. I told her I was aware of that, but I received a call saying they needed to speak with me and I am just trying to get back to them. I explained all of the calls/hold times. I finally typed a question (yes or no, can you take a message so I dont have to stay on hold). She disconnected the live chat and never bothered to call back.

8:00/8:30pm refuse to call them again. I have spent my whole day trying to do what they asked me to do. I'm not sure if they are still waiting to hear from me.

Are there other customer service complaints, about long wait times and rude representatives? The service has been good before today. Not great, but I have had worse. So disappointed, need a resolution or a call back letting me know what is going on.

I had an ATT DSL Hispeed internet account. I was moving my apartment.Despite of request to move the service and being on call for over 2 hours, I was told I could not receive the service at my new location since the DSLAM in that location was capped. A month later I received a bill with a charge of $75 for cancellation.

While I tried reaching out ATT twice and being reassured by their customer service of "having taken care of" since the cancellation was because of THEIR INABILITY TO PROVIDE SERVICE, they placed my account in collection. I have spent numerous hours trying to connect to their customer service and is hard to get to any human to speak to for redressal of my complaint.

I learned that AT&T was giving a discount if you signed up for DSL for $19.95 a month for 12 months. When I called to get this rate, I was told I couldn't have it because I was an existing customer, and have been, at one location or another for years. If AT&T is able to allow this rate, then all customers should be able to get it. They are penalizing me because I was willing to pay the higher rate. It's not fair or right!

About half a year ago, I tried to change my telephone/DSL service from MindSpring to AT&T. The representative promised a smooth transition without dead time. On the day of the transition, nothing went smooth. I had no dial tone and no Internet service. After hanging in the AT&T customer service line for more than an hour and being passed from one representative to another, I was told that I would have service within 24 hours. In 24 hours I still had no dial tone and no DSL service, but the representative insisted that I did. After spending several more hours on the phone, somebody else promised to "take care of it". This went on several times.

Another company established services the next day. Now, you could think that AT&T is just incompetent. That would be bad enough since competition is scarce. But no, the worst was still to come.

I got a bill for US$39.95 for 5 days of not having any service. From then on, I spent hours and hours to resolve this matter to no avail. I felt like talking to people who did not speak the same language. It went like this: Me: "You never provided any services and agree to cancel the bill." The representative: "Yes, I see that. But you have to pay that," (click) 40 more minutes. Another representative: "How do you want to pay your bill?" (I went to several of those cycles over and over again.

After two months, AT&T gave the bill to "Collections". After about half a year of harassment, the collection agency just offered me a "settlement" for US$175.06 (talking about usury). I am not going to pay, but I will make sure that people know what and who they are dealing with when they sign up with AT&T.

Never sign up with AT&T. The customer service is no service and the company is incompetent as well as abusive. AT&T led me by the nose when I signed up for telephone and DSL services. It took me a week to get them to acknowledge that they weren't delivering any service. Then they billed me US$39.95 without delivering services for 5 days.

When you deal with AT&T customer service, you will be entering a very strange new world indeed.

In September of 2010, I signed up for AT&T DSL at an advertised rate of $14.95 a month. They told me to get this deal, I had to sign up for automatic bill payment. Immediately, I was charged $40.00 a month instead. When I called the operator, he said that it takes 2 to 3 months for adjustment but it will be credited. I also informed AT&T that I had to sit from home waiting for them on three different days because they kept sending the technician to the wrong address. Per the first work order, the original operator messed up. They ultimately took a total of 5 weeks to give me service. When hearing this, the operator said that he would give me a $40.00 courtesy credit, which I never received.

Ultimately they overcharged and admitted to overcharging me $125.25 not counting the courtesy credit which I gave up on. They said that they would credit my bank account. A week later, they credited me $120.00 but took it out of my account again, three weeks later. They now admit to owing me a total of $186.30, not counting the credit or the $20.05 overcharge they charged me this week. But they refuse to credit my bank account saying that they will only give me a credit toward future services. How can they take too much cash out of my account? Admit to it but be unwilling to pay it back in cash. In my opinion, it seems that it is like a form of embezzlement. Please help me.

After buying my new AT&T internet connection, I am yet to get my $100 reward visa card. It has been 8 weeks so far. Today, I called AT&T Rebate Office and the person said that my application was under hold since they did not receive any call from me. She also said that they need to know my service type or how fast the internet connection is. After putting me on hold for sometime, an agent told me that they will take 4 to 6 weeks more beginning today to process my AT&T rewards card. Being an AT&T customer is very distressful and they easily get away with scamming customers like me. I request consumer affairs to help me!

Voice went out on my phone, with DSL. I called to ask for a repair. It happened at mid-day, and after checking the jack, DSL and filter, and moving my phone around, it still did not work. I called AT&T and got a 6-day repair on a voice issue on a telephone line - that's lousy service for fixing voice on a phone line. The funny thing is, the DSL on the same line continues to work.

I was moving on April 4, I called AT&T on March 25th to move service to a new apartment on April 4. I asked if there was a charge to transfer service, they said no. I haven't seen the apartment yet so I asked about a jack outlet. They said $95.00. I said "that's fine" since after I see the apartment on April 1st, I would know if a jack is needed or not. I saw the apartment, I didn't need a jack as there was one there already for DSL. I called on April 1 to cancel the jack installation as there is one there. April 4, I tried the DSL line but no connection. I called and was told they didn't have a work order for a new service. I was furious as I had a thesis paper due for school the next day that needed to be done online and downloaded. They said they were sorry and would have it connected on April 5th. Shortly after the call on April 4th, UPS came to my door with a welcome to AT&T package for DSL.

So they did have the work order and this was a 2-day mail. On April 5th, an AT&T worker knocked on my door, said he would like to check my outlet and he stuck a regulator or something in the outlet. It made a beep, he said you are all set. Off he went, a total of 2 minutes. I was online at this time after thinking about it. I was so upset of having to jump through hoops for them after being a loyal customer that I called and canceled the service the next day. That was it. I asked what my balance was. Today, May 12th, I got a bill for $150.00 from AT&T. I called and they informed me that it was a bill for the jack installation. I informed them that they never installed a jack. They said they did.

I called them a liar and I have the office witness at the apartment as they were there when I looked at the apartment on April 1 and was happy that a jack was already there. After hours on the phone and being transferred multiple times, they finally were only going to charge me 1/2 the installation. This is robbery to me. The man never did the work. Now I wish I would have gotten his name or ID or something. How can they do this to people? This is only the beginning of my "mission" with AT&T.

Please, help me. I am in a nightmare with AT&T. In November 2010, I signed up over the phone to a one-year contract at a promotional rate of $19.95 a month for high speed Internet to my home by AT&T. From the very first bill, I have consistently been charged $45.00 a month. When I called the customer service department and billing department, they agreed that it was miscoded, and they will issue an adjustment to my account. So as of now, I have a past due amount of $100.64 (actually overcharges!) that is due in full immediately.

I was told that I need to pay it even though a $150.00 adjustment was just issued on my account because it can take up to ninety days to post. Each month the problem gets more complex; they continue to overcharge, and they fail to post my adjustments as promised. I do not understand why a person from the billing department, who can see that there was a $150.00 adjustment issued on my account, still requires me to immediately pay $100.64 which is past due!

This is regarding an AT&T account # ** on-going payment collection. On September 21, 2010, I called AT&T inquiring about phone, DSL, and internet service. The following day, a technician came out to hook up the internet service, however, I could not connect to the internet because it was not hooked up properly. The following day, September 23, 2010, I called AT&T for tech support and spoke with a sales rep. who cancelled the AT&T account and upgraded me to a more advanced system, U-verse account. I was told that I would receive a return shipping label in the mail for the AT&T modem that needed to be sent back, otherwise, I will be charged $100.00 for the modem (conf. #**). I never received the label in the mail.

My AT&T internet service was disconnected on September 27, 2010 (conf. #**). I continued to wait for the shipping label in the mail, but it did not come. I called AT&T again on October 16, 2010 to ask for the shipping label to be sent to me again. The sales rep. told me that she would email it to me, which I did not receive this time either. I received a bill in the mail for $139.58; $39.58 for AT&T service and $100.00 for the modem. On October 27, 2010, I called AT&T and I was credited back the $39.58. I continued to wait for the shipping label. On December 2010, I called AT&T a third time regarding the shipping label not being sent to me. I spoke with another sales rep. who stated that she will email the label to me again, which I did receive. I printed the label out and I immediately mailed the modem via UPS on December 7, 2010.

During the month of December 2010, I continued to receive phone calls from AT&T regarding the $106.00 balance. I explained multiple times that I returned the modem and that they needed to adjust my account accordingly. They said okay and the phone calls stopped. I figured that they corrected this balance. On March 9, 2011, I received a letter in the mail from EOS CCA collection agency stating that AT&T has sent my account to collections for $125.08. My mother, who lives 2 cities away from me and whom I have not lived with for 15 years, also received a bill from EOS CCA collection agency in the amount of $264.66.

I called AT&T again, but this time I spoke with the equipment dept. (tech support) after being transferred from two different departments that could not help me. I found out that AT&T had received the modem on December 10, 2010 (Innotrac return label #**), but did not inform the billing department that it was received and my account needed to be adjusted. I spoke with Tyrone, an AT&T tech support rep., who instructed me to call the billing department to get credited for this balance and stated to me, "Someone did not do their job properly of informing accounts receivable." I called the accounts receivable department to get my balance corrected.

I was transferred two times when I finally was connected to the DSL retention dept. (I spoke with Anita). She verified from the equipment department that the modem was received and she credited me the $100.00. She stated to me that now there is a $6.00 balance on my account that she could not credit me because my account had been closed for more than 90 days. How could my account be credited $100.00 but not $6.00? She also stated, "I wish you would have called me directly because I would have corrected this problem immediately and I don't understand why the other departments are not doing their jobs." Anita apologized to me. I told her that I wanted to speak to a supervisor. She put me on hold and then her phone was disconnected from me.

I called EOS CCA collection agency and spoke with Rep. Karen. She told me that she will give AT&T 7 days to correct my balance for her to stop billing me and if AT&T takes longer than 7 days, then I will continue to be billed, so I called for a pending account balance. She also told me that she will not inform me that my account has been cleared but that I need to call EOS CCA to find out. I called AT&T back again to speak to the customer service supervisor. They took my name and phone number and I was told that a supervisor will call me back within 24 hours, and that no one was able to speak with me at this time. Nobody ever called me back. The rep. also stated that the billing department didn't put a supervisor on the phone because they probably just didn't want to be bothered and they could have easily credited my account for $6.00. I asked if there was any other way to complain. She put me on hold to get an address for me and ironically, her phone was disconnected from me too. On April 1, 2011, I received a voice mail message from EOS CCA collection agency stating that I still had an account balance that needed to be paid.

Since September 2010, I have been fighting with AT&T about a situation because of their negligence. I do not know what else to do with the unfortunate situation. I am being sent to collections for an AT&T error. I called AT&T multiple times attempting to correct this issue and I have requested to speak with a supervisor, but the company seemed uninterested in my complaints. In addition, it appears that the AT&T employees do not work as a team. Three different departments spoke crudely about their other co-departments. What does not make sense to me is that I am still an AT&T customer! I have had mobile phone service with them for 14 years and I have the U-verse service with them.

I pay my bill every single month through auto pay and have never had any late payments. I am bewildered by the fact that I am still an AT&T customer. I will not ever recommend this company to any of my family or friends. I do not appreciate AT&T sending embarrassing letters to my mother's house. This has taken up numerous hours of my time and has caused much stress on myself and my husband's life. In addition to my frustration, AT&T has damaged my credit for their error. AT&T needs to correct this error immediately.

I sure hope you guys can help me. A week ago my DSL crashed .I upgraded a week earlier and I believe that's what caused the DSL to stop working. I have spent six hours on the phone, 80 hours of slow log-in or crashes. Is there any way for me to be reimbursed for all my time? I rely on all my e-mails 100% all the time during the day. That is my business. Without the e-mails, I am shut down. So far it's been at least one week now. I have not been able to get my e-mails. When I do, I can't open them or I find that it takes five minutes for them to load.

After talking to three representatives I finally got an appointment.They scheduled an appointment for Monday ,the 4th. Then the DSL got worse during the week and I called to set an earlier appointment before the Monday appointment and they scheduled an appointment for me without my permission for Sat between 8am and 4pm So that appointment that was scheduled for next Monday is now canceled. If this sounds like a scatter-brained talking, it's not. I wish there was a way I could do something legally. If you have any information on what I can do please e mail. I have to start over again for an appointment on Monday. Thanks.

I signed up for an internet-and-phone service combo for a set price for a year. They increased my billing by $5.00 after just a few months for no reason. I live on social security and retirement. I haven't had an increase in income in years, and even this $5.00 ripoff is hard for me.

I have contacted AT&T several times over two months to cancel my internet service. Each time, I am assured it has been taken care of and for the past two months I have continued to receive a bill for service. I called again today, and after speaking to 4 people and spending a total of 1 hour on the phone, they have assured me yet again that the issue has been resolved. Unfortunately, they are refusing to send any confirmation that the issue has been resolved so I have no email, no letter and nothing to confirm that my account will not go to collections. This is absolutely the worst company to deal with.

A few months ago around October 2010, AT&T was running an ad for internet service for $19.99 high speed. I thought it was a good deal. I ordered it with phone service. This was a national promotion on television. When I found out the phone service was actually over the internet Voip, I cancelled it immediately before I ever received my modem or had the technician come out. I called AT&T they said they would only charge me for the modem and taxes roughly $100. Approximately a week later, I received a bill for an additional $56. I paid that because they said it was past due then I received a bill for $0.95 and I paid that. Now I receive a bill for $46 and AT&T says they never had an advertisement for $19.99 internet service. I demand to be released from this contract. AT&T is lying and I want nothing more to do with them. The program I signed up for was for 19.99 a month. My bill doesn't even reflect that. How could I make up something like that?

I ordered DSL on 1/4/11, and it was installed on 1/12/11. At the time of order, I was promised a $100 rebate after 30 days. The salesman told me I could apply for the rebate after the 30 days, but the DSL had to be serviced for 30 days. The same salesman told me that after I received my bill, I could request for installments on paying the $100 fee for the DSL modem.

Thirty plus days have elapsed, and I have been unable to file for the rebate. I have called several times and spoken with a bunch of people. The rebate office, which is 1-877-258-1427, told me I was not entitled to a rebate, unless I ordered the phone service too. They also said I had to go into one of their centers to order the service and that the offer was not valid over the internet. I told them that the salesman had promised me rebate and the website did not give any stipulations other than the 30-day usages.

I called several times to the 1-800-288-2020 number trying to set up the installment plan to pay for the modem which was after the 30 days. On three phone calls and a total of 10 transfers, I have yet to find anyone who will set up the installment. I have these people and one of them was a supervisor who said they did have an installment plan for DSL modem but could find no one who knew what department handled it.

I feel that AT&T is practicing deceptive practices on both of these issues. With DSL, if you do not cancel in 30 days, you will be charged a contract cancellation fee of $100. You can/could call about the installment plan or the rebate until after the 30 days are up.

I had $10/month DSL internet service, as a result of the AT&T/BellSouth merger agreement. Now, they are charging $15/month. Billing says they do not have to keep this rate? My mother in Florida with same situation.

$10/month to $15/month for all AT&T/BellSouth merger recipients?

AT&T's sales rep represented to me that my new business will get a fast start if I use their internet services. I would get high placement on Google and Yahoo and yp.com. His research indicated that I could get 60 new patients a month in my dental office if I got the best plan which cost $6000/month. I also got a free full page yellow page ad for the $6000. They would help develop a landing page and take pictures of my new office and staff. The ads started in Dec. 2010 and would run for a year.

From the start I didn't get a landing page or photos. The listing was full of errors; wrong address and phone number and the internet address was also incorrect. It took months to correct even after many calls to AT&T for corrective action. They tried to get things right in March of 2010 and for a short time things seemed OK then for some reason that AT&T can't explain my web listing reverted back to the wrong address and listing.

I canceled the internet listing in June and now they want 5 months of invoices and are charging me over $32,000 for service that was full of errors. I tried to get customer service to listen to my plight but they would send me to other dept's and not listen for several months. I couldn't even get an invoice for the breakdown of the charges until AT&T sent me to their lawyers for collection who then sent me a breakdown on my request.

I am being billed $6000 a month for improper advertising filled with errors and omissions and did not see the 60 patients a month Mr. ** promised, actually I get less than 3 a month. AT&T is an insensitive corporation which misrepresents itself to obtain your business and then breaks their contract with you but still uses its legal power to blackmail you into paying for their poor service and a small business owner doesn't have the resources to fight back when all things point to the business owner being right.

Five years ago, I had a small business in my home and signed a 3-year contract with AT&T for phone service. They insisted I had to add my personal phone number, which I have had for 30 years, to the business contract. The contract said I had to keep at least one of the phones for 3 years. I saw no problem since one of them was old my residential number. One year shy of the expiration date, I moved the business out of my home to another location. I was not allowed to transfer my contract, I was allowed to transfer phone numbers for 2 of the phones to the new office, but I had to sign another contract on the same phone numbers already under contract and was charged $780 when I later cancelled one phone, even though it was exempt under the first contract. I think this was double dipping and illegal.

My problem now is that I have been forced to pay double for a business line in my home for the last two years because they refused to transfer my phone number back to personal (as it had been for 30 years previous to this business contract.) Because, they say, a business line must be inactive for one year before it can be made a personal number. Finally, after two years I relented and said, "Okay, give me a personal phone with a new number." Guess what, I have a new number, and when someone tries to contact me at the old number, it says this number has been changed to **. Why should my family and friends who have dialed my number for 30 years have to call it and get a new number? It is a punishment from AT&T because they are getting half the cost now.

I have had to pay double for a business line for 2 years when I only needed a personal line. I am also out of $780 for the cancelled phone, which I asked to be reinstated if I was going to have to pay a cancellation charge and they told me they would reinstate it, but I still had to pay the $780. This I did in order not to ruin my credit. I've had an emotional toll of days and days and days of my time talking to one after another AT&T employee, some of them impossibly rude. I wish I had taken names, but I think AT&T would probably reward the rude ones because I have come to realize they have no regard for people, only money. They have a monopoly, why care?

I called to ask a question about the inability for my computers to be online and also a PS3 game system without being kicked off. I have AT&T for 3 cell phones at $90.00, one land line at $75.00, internet at $35.00, as well as my TV which is through them also at $70.00, and they could not answer a question for me unless I paid on the phone $99.00 for a technician to run a configuration.

All I wanted was to buy a better modem. The female operator knew nothing and said that I had to talk to a technician. I told her that a local technician had just set it all up and advised me to use the AT&T 2 wire. She still knew nothing. I would definitely get out of AT&T if I could but in a small town like this, it's hard to find any service. So if you can stay away from them, do so.

I asked to have my services transferred after I moved within the town. After trying for nearly a week to convince AT&T that I had no service and I needed it installed, I gave up as each day I came home to no service after being promised that by 5PM my internet would be working. While trying to get the service going at the new house via telephone conversation with AT&T DSL, I was transferred numerous times to different departments, each with a person who could not help me, could not answer my questions and who transferred me. I finally switched to Cox cable internet service after wasting too much time with AT&T. It's almost like they didn't want me as a customer.

Now, I still receive bills from AT&T and the bills won't stop. I have called them twice and asked them stop sending me bills. They said their records show I have not have had service for nearly four months and I should not be receiving bills, yet they still come. This is driving me crazy because I don't have the time to keep contacting them to stop the billing. The waiting time on their telephone lines are incredibly long. I hope this nightmare stops soon. I do not recommend AT&T DSL. This is the worst company I have ever dealt with in my life. I would not be surprised if they go out of business with the customer service they are providing.

Since it was our best option for internet service, we were essentially cut off, eventually settling for satellite internet service which is slower, more unreliable and more expensive. I tried to get executive help from an AT&T representative, but nobody would ever call me back. Only when I filed complaints with the BBB and FCC was someone interested in really talking to me.

AT&T was overcharging my internet service that I never authorize because I had AOL. But they call them toll calls. They are very nasty and rude. And they cannot keep a story straight. How can they charge me for internet service? They make threats and cut my phone off.

I do not approve of AT$T attacking us consumers ability to access the internet. They have put forth measures that will limit our access to websites. For example, if you want to use google maps, they will be able to shut down your access to it if they would rather you use AT&T maps. Even if this cost money and even if google maps is better. Do not use AT&T, they do not care about us.

I switched my phone and internet service to AT&T. I was lied to about both services as far as pricing and what I would be receiving. I have called many times to get a understanding in the obvious break in communication but all I've gotten was a sorry and no resolution. I lost my home phone due to my frustration about the lies and now I want to get rid of the internet too, for yet another lie told to me about the service. I'm so frustrated and upset.

After 4 1/2 hours on the phone consecutively with 16 different customer support technicians for DSL internet service. I am so frustrated that what I asked, 'can you walk me through on uninstall reinstall the ** Netopia wireless USB adaptor' that I am ready to scream. We pay for home network and home phone maintenance protection yet it is useless. They will charge you to come out no matter what protection plan you have.

It took 3 hours and 4 people to install via phone and got it up and running, yet when their system has a ** and area wide outage, you call and they have you reconfigure everything on your computer to find out that what I asked to begin with worked. Why could they not say, 'Hey, why not let's try it so you are up and running.' No, I am ready to go with the electric company for all my telephone and computer needs at least they say sorry when can I have a technician out to get this working for you. AT&T has lost the customer relations aspect altogether.

I have been charged on my AT&T bill for Dish Network/AT&T charges. I have never had AT&T/Dish Network account. Every time I call AT&T customer service, they don't want to listen and just transfer me to Dish Network who don't have an account for me on their records and said there is nothing they can do. This charge is on AT&T bill and I have to deal with them.

To be fair, just on one of the bills, I happened to talk to a manager who was able to understand the problem and give me a credit on just that one bill. He said that our conversation will be noted on the account but when I called the next bill because I had those charges ,again no one was able to see these comments or was willing to help resolving the problem.

I subscribe to AT&T DSL download speed of 6mbps. At night, some time around 5 pm, my service drops from 6 to sometimes .09 mbps. AT&T, although has tried many times, cannot or does not have the ability to find out why this is happening. I have tried to provide them with documentation but only one out of many techs were able to understand what download speeds. When we finally had a tech come to access the issue, he made arrangements to have a supervisor at operations track the issue but he was too busy to be bothered. There is a significant upload speed reduction but I have not, as diligently, tracked that. They falsely advertise their service.

On October 5, I purchased the AT&T Data/Air Card from an AT&T store in Hilo, Hawaii. I volunteered (he never asked) the information to the salesperson that we frequently travel to the Mainland a few times a year. We need to be able, as stock market traders, to have a device for our laptop in case we are unable to hook into a DSL/broadband line.

I needed to be able to have the ability to make a good connection from our home as well. He was aware we would be working 6-8 hrs a day with live stock market feed running and at times up to 6 tabs in our browser. He was aware we would be visiting Las Vegas, Nevada, British Columbia, Canada and Southern California. He stated this device should work fine and showed me how to set it up. He did mention the 5GIG limit and could get expensive if the computer was left on. I specifically asked him how I know when I get near the 5GIG limit and if I could gauge it by hour or what. His response was "5 GIGS is huge, I doubt you'll ever use that much, besides they'll send you some warnings if you're close. If you go over by too much they'll even shut you off, especially on your first month, so don't worry".

Okay, they provide a 30-day trial and I thought this would be a good test of their product. We used the product in Las Vegas for approximately 2 days, Canada for approximately 9 days with good reception. Palm Springs didn't work well so we found a DSL line to hook into. The total usage was around 11 days. We never got above 2 bars on the laptop at our home in Hawaii, not good, so we returned the product before the 30 days. Upon return, I asked to pay the final bill, the sales rep had me wait there at the AT&T store for about an hour, while she contacted the home office to ensure we didn't get any surprises in the mail.

I didn't mind her due diligence, it was very thoughtful. They were unable to tabulate the final bill and she assured me we would receive the bill in the mail and stated it should be around $100.00 to $150.00. I received the final bill in the mail 5 weeks later, the total was $10,726.96, which included a past due amount of $102.74. We only received this one bill. I went into the store asked for the manager, told them there had to be a mistake, upon looking at the bill they laughed asking if it came with 4 tires and a good sound system. Ha Ha. I was promptly put on the phone with the Customer Relations Dept. in Boise, Idaho.

After my explanation, he apologized several times for what had happened and told me what the initial salesman failed to do was to give us the correct plan for International use which even at that usage would not have been sufficient for our needs. The plan we were sold was charging us $.15 a kb, and was for domestic use only. He stated that with the information the office in Hawaii had been given, I wasn't a good candidate for the AT&T Data card and probably should not have been sold any plan or data card. He did inform me that AT&T sent 6 email warnings for high usage and eventually shut off our service (of which we were unaware of) 18 days after we racked up over $10,000.00.

He said it was using it up so fast they didn't have time before they realized we had gone over the 5 GIGS! I informed him I never received any email warnings from AT&T, not even 1 of their 6. I asked him what email address he had, he said that information wasn't available to him. He ended the call by informing me I've been given a case number and the final bill will be called to me after their panel of managers approves his request. He assures me he's hoping for a most fair outcome!I find out today by their Boise office, after they initiated another call to me, the warnings weren't actual email warnings they had sent, they now inform me they were text-messages.

They did apologize, yet again, and told me to look forward to their decision and final bill shortly, as they have recalculated the bill to reflect the International plan which will reduce the bill.

I changed my service to AT&T and DirecTV bundle with free local long distance and occasional international long distance. I got two problems which the sales agent did not mention at all. First, I had from Cable HDTV and a DVR; the new "low cost" service I got was no DVR and no HD and without mentioning once either about this difference or contract, they put me on a two-year contract. If I want to upgrade to HD, I have to have another two-year contract extension. The second and strangest is AT&T international long distance charge was insane. For a 30-minute call to Delhi, India, the charge was $99.99 (this is not a typo). I could not believe it that in this age when Vonage gives free and other providers 4 cents per minute, AT&T charges $3.33 per minute.

The moral of the story is before you go to AT&T for anything, ask questions and understand all the charges. Do not assume that they will be reasonable. I asked for similar TV service, but did not specifically ask if it will be HD or not. I just assumed that since I have HD with DVR, that it is the price they are quoting. The agent specifically asked about my current service. The irony is this service cost me more after the initial rebate than what I had. I just wanted to share my experience with AT&T. As for the solution to my problem, after my contract period is over, bye-bye AT&T forever.

This is ridiculous! We just got a $324.02 bill today for DSL only from AT&T, when we should only be billed $14.95 for promo plan. I've already made several phone calls to AT&T and even sent a letter to CEO Randall Stephanson himself complaining of the poor treatment and billing I've received. I canceled my AT&T long distance phone service on 9/9. I was promised the $200 set-up fee charged to retain DSL only would be waived and signed-up for the promo plan.

The set-up fee has not yet been waived and I'm paying $40 per month instead of $15 for DSL. AT&T does not refute the credits are due and the promo plan is 'in the works' still after 3 months! If this cannot be cleared up ASAP and all credits made, I will report AT&T to the Better Business Bureau and the FTC. It's been 3 long months already. We're long time customers and have perfect credit. I strongly suggest they fix it now!

I finally got my online registration code so that I could gain online access to our account. I received no stated/promised phone call within 10 minutes with the code, so I waited 5 days for my letter with their precious code on it. Give us a break, AT&T! Only they know how to make something so simple so extremely difficult!

I signed up for a $25 a month internet service agreement. The first bill I received from AT&T was for $40. I called to try and straighten out the problem and was told that it was a mistake and to pay the amount and it would be credited to my next bill. When the next bill arrived, it had not been fixed and again I called. This time, I was told to disregard the bill and only pay the original amount and it would be fixed on the next bill. When I received the third bill, it again was trying to over bill me for the same amount. I called again and was told that they did not know of any AT&T internet service for $25 a month, at which point I requested to speak to someone who knew what the hell was going on.

They put me on with a customer retention person who knew even less than the first person I had spoken with. I became completely exasperated and asked that my account be canceled, at which time I was put on hold for the 4th time during this one phone call. When the person came back on the line after another 12 minutes, I was told that it was my fault they could not fix the billing problem because I had not given them enough time to sort it out. At this point, I canceled my account and I will never do business with AT&T ever again. I also would warn anyone from dealing with this company because they make it a policy to over bill customers in the hopes that they will wear you down and you will just give in and accept the over billing.

I was offered and accepted a special 12 month offer of local, long distance and internet services for $49.99 plus tax. On my Oct. billing, this was not reflected and I had to call in to get it corrected which was done and I was assured it would be corrected on my next and future billings. I have now received my Nov. bill and nothing has been corrected and it it still shows a charge of $90.57.

This is highly disturbing as we still don't have consistent internet service which I was also promised I would have. AT&T came out, found some issues and said it had been corrected but we still have inconsistent connectivity. I left AT&T once before because of billing issues so this is not setting well with me and I would like to not only have it corrected immediately but a personal call and explanation as to why it wasn't handled originally as I was told. Thank you!

We are under CAN, a resale provider, and are trying to complete a DSL residential order installation under 310-837-3140 but AT&T has fumbled the installation and marked the order status completed. Because we are under CAN, I'm caught between ACN and AT&T's "customer service" to get the order completed. All the service contact numbers lead no where for completing the DSL installation. The att.com order is GEQCF7D58465. AT&T sent an automated email stating that the order was "completed" but the AT&T technician couldn't complete it because AT&T wouldn't pay him overtime to finish the work. Now AT&T hasn't followed up with us to schedule and complete the work. All 800 lines lead me no whereas in to nobody to talk with. Also, I know AT&T does a bait and switch where they sell you 3 mbps but deliver .0725mbps. I had discontinued AT&T service for a brief time because of that delivery issue and then tried Clear Spot, who also were unstable and couldn't deliver their promises. Please intervene!

I am currently an AT&T employee and I feel sorry for its customers. AT&T only cares about getting sales and not issue resolution. I myself had home phone and internet, and was slammed with services I never requested. Tech support also messed my PC up which still does not work. Now that I work for them, I know what goes on at the new AT&T. Supervisors stress the reps with sales and revenue that who cares what you tell the customer, just get a *** sale. I once was told to tell a customer that there was AT&T cell phone service available when there wasn't and the customer would get a phone number from a town 30 miles from where they lived. Of course I could not do that. I felt I was going to rip off a sweet old lady.

I have been a long-time AT&T customer under a family wireless plan. Two months ago, I started a separate DSL account, to which AT&T refuses to let me sign up for an online account. To register for an online account, they want to send an access code for registration either by mail or by phone. The system doesn't recognize my phone number since it's linked to a separate wireless account.

I've requested the access code by mail on three separate occasions, and none have ever arrived. I've talked to every department AT&T has: billing/services, technical support, general customer service, online support, even retention, and everyone refuses to fix the problem. Initially, after requesting by mail, I was transferred between three different departments (from billing to technical support back to billing to online services back to technical support). The representative finally said, "You will just have to request it by mail again. This time it will work."

At one point, after demanding to speak to some form of management, one helpful customer service representative spent 45 minutes getting to the bottom of the issue, and seemed very curious and peppy. After speaking with technical support, and trying online herself, she came back on the phone and did not sound peppy like before. She acted like she was reading a script, saying, "Sir, I'm sorry but my browser currently is not working. There is nothing more I can do at the moment."

I asked about her conversation with technical support. Her response, "Yes, I spoke with technical support, and asked if they could send the access code to your phone, or email, or by mail, and they basically said that they could not give it to you." What is going on? I've threatened to change my service. But at $20 a month for high-speed internet, it's hard to beat. Threatening to change my service got me on the phone with the retention department, who basically never did anything. I even have a supervisor's direct line, to which I call and leave voicemails on, but never a return phone call or explanation.

I had a bundle package with AT&T including a telephone, cable (Dish), and internet. My bill was always paid and I always had a credit balance. My payment included charges for Dish network. I thought this month statement's that Dish was included in the amount due. Dish was taken off by AT&T, I was told by Dish operators. I didn't know the change until this month's statement. I have complained for this whole month of November, after receiving the bill from Dish Network. No operator from AT&T nor Dish Network could explain anything. I sent Dish a payment to keep from them cutting off my poor service. I am writing to ask for assistance in this matter.

Because I'm not sending in the amount, Dish requested they may put a late charge too. Please help or advise me the next step to take. Dish doesn't have my telephone number, nor my name correct. I spoke to operator 151; Marvin in the service dept; a Vanessa who transferred me to a Joann, who wasn't nice, she gave me her number as #*** *** ****. I also spoke to an operator, who put me on hold and never returned. On 1/8/10, I spoke to a Kristle who told me to call * *** *** ****. As you see I have had the runaround. I have no problem paying what I owe, I just want the correct amount. I want to have them check their telephone conversations with me and their records.

I had a bundle package with AT&T. It included telephone, cable (Dish), and internet. My bill was always paid and I always had a credit balance. My payment included charges for Dish Network. I thought until this month's statement, Dish was taken off by AT&T. I didn't until this month. I have complaint for the whole month of November, after receiving the bill. There was no operator from AT&T nor could Dish Network explain anything. I sent Dish a payment to keep them from cutting off my poor service. I am writing to ask for assistance in this matter. Because I'm not sending in the amount Dish requested, they may put a late charge too. Please help or advise me the next step to take. Dish doesn't have my telephone number or my name correct.

On the AT&T Website, it claims that you are eligible for a free gateway or modem if "Online orders only." Available to new customers purchasing AT&T High Speed Internet Pro or Elite and a modem or wireless gateway. Rebate is $75 for modem or $100 for gateway. Customer must sign up for Account Manager. Online Redemption terms: Redemption details provided to customer within 4 weeks of activation of qualifying service.

Card sent to customers 4 to 6 weeks after redemption. Redemption requires customer to retain qualifying service a minimum of 30 days and at time processing of reward is completed. "I signed up for service and contacted the customer service department for my rewards. I was told that I also needed to add telephone service in order to qualify for the rebate. It did not state that anywhere when I placed the order, moreover, the website still does not state that in the terms and conditions for free gateway or modem. They refuse to honor what is stated on the website. $100 in costs for the modem/gateway.

AT&T offered promotional package for phone, high speed internet, and DirecTV for $83 per month. Unbelievable, I thought. I was assured through several phone calls this was correct. My service was installed for all three in September 2010. However, DirecTV has never come back to "ground" my service. My understanding is that would allow lightning to run through my house if struck.

After numerous phone calls, this matter has not been resolved. I have been billed by both AT&T and DirecTV for 3 months in the amount of $139 and $174. Today I am told by AT&T they never offered such a promotion. Both AT&T and DirecTV have blamed the other for all billing issues. DirecTV has informed me I will be billed $440 for discontinuing service. I asked many times if they have contract for combined billing, why with this issue can they not resolve the problem instead of burdening the customer with astronomical bills. Your attention to this matter is greatly appreciated.

Since August, when a DSLAM AT&T equipment failed and I got repeat DSL drop offs. They fixed equipment but I still had drop offs and still do to this day. Some drop offs more than once in 15 minutes, hard to get things done with this happening. Since then, hi level techs have come out. One wanted AT&T to switch me to another DSLAM but the request was refused. I am *** as they are not fixing this problem.

Economically AT&T DSL is getting money for a service that they aren't providing the whole time. Physically, my computer and I can't get the things done online: buying a product, checking email, etc. that they guarantee with their product. I am also getting very stressed after all this time where I've tried to be patient. This is November and the problem started in August.

I have had AT&T internet for years. They have these different levels of high speed so I have gradually, supposedly received this in turn for higher monthly payments. I now pay for the highest speed possible to my knowledge. Last night, I spoke with someone in India who did a speed test with me; out of 5 stars, I get 2.5 and I am paying good money for something I am not receiving. This is to me a rip off and I am indeed frustrated. Has anyone else had this issue? I feel that this is false advertising and nothing is ever done about it. I am paying out more money and not receiving the service I should be receiving.

I think it is outrageous that when we get a new cell phone, we are required to have internet service in our package because we buy a certain phone. It's just a way for the company to make more money off of you.

On August 1, 2009, I phoned AT&T and advised that I was moving from Pompano Beach Florida to Boca Raton, Florida. I provided my new address in Boca Raton and asked to have my telephone line and my fast speed DSL service transferred to my new address. Answers were provided to my specific questions and I was told that I would have phone service and fast speed DSL service at my new address on August 5th. I was told that my new phone number in Boca Raton would be **. The representative tried to persuade me to purchase other services and products being sold by AT&T and I thanked her and responded that all I wanted was what I already had, a telephone landline and fast speed DSL and nothing else.

I knew and I informed AT&T that the Comcast TV cable service would be included in my lease at the new Boca Raton address. I could have chosen to close my account with AT&T and simply added to Comcast cable the fast speed internet service and phone service. However, instead I chose to transfer my AT&T service based on the information provided to me by AT&T on the phone. On August 5, my phone and DSL were not connected as promised by the AT&T service representative who I spoke to for over an hour on August 1st. On the evening of August 5, using my T-Mobile cellular phone, I called AT&T to complain and was told that there was no record of my order nor my having called nor conversed with anyone at AT&T. I was also informed that the ** and my previous phone in Pompano of * were both under the name of someone else, and not mine.

Due to my disbelief and my insistence, I was finally told that these numbers were in the name of someone by the name of Robin (I think it was Robin **). I was told that I would have to call the sales department as they had committed an error. I was told that the sales dept. was now closed and I would have to call them the following day. The lady I spoke to was extremely rude to me. I was extremely offended by the way I was treated! On the following morning of August 6th, I went into my office early to use a landline phone and I spent one hour and 24 minutes talking to Nicole in the sales department. During this hour and 24 minutes, she continually placed me on hold and kept coming back every 10 minutes or so to tell me that she was speaking to her supervisor and that all the confusion and errors were being straightened out and that I would have my service installed the following day, August 7. Nicole was very very apologetic in how she verbally acknowledged that many errors had been committed by AT&T.

However, as you will now read, the fact that she was nice during the 84 minutes I was on the phone is totally without any value at all - as all of her nice assurances - and all of her nice promises - stating that she had indeed solved the problems were nothing but total and complete hogwash! When I arrived home on the evening of August 7, I found out that my service was not installed as promised by Nicole. On the following morning of August 8th, I called again to complain and was told that there was absolutely no record of my long 84-minute conversation with Nicole and that there was no order anywhere for transfer of my phone and DSL service and that the earliest AT&T could install my service would be August 12th by 5:00 PM in the afternoon.

This new and latest verbal telephone version of what AT&T could provide was also delivered with extreme rudeness! On August 12, I left work early as I received a call from Bobby who told me he had been working on the line outdoors for 2 hours and had concluded that there might be an issue with the line inside the townhouse and he needed to get inside. Bobby was extremely well mannered, very professional, very respectful, and very considerate person. I left work early and I arrived home at 4:15 pm and let Bobby inside the townhouse and he proceeded to continue the work on the line inside and outside. At 5:00 pm, Bobby informed me that my line was connected and functional.

The line was ** (the same number I had been given by the Sales Department on August 1st and also the same number that Nicole had confirmed on August 6th). Bobby used one of the tools he carries to confirm with an audio feedback that the number which was functional was indeed **. Needless to write, I was very relieved that I finally had a landline. Just as he was getting ready to leave, Bobby suggested that I call the AT&T DSL department as he was surprised and a bit concerned that he had not been given an order to install my DSL. I called DSL as Bobby suggested, while Bobby was still standing next to me, and I spoke to Tyrus who proceeded to inform me that there are errors on the number **. I asked Tyrus what this meant and he said that when he entered this number in the system it populates that the number has errors although it does not specify what precisely those errors are.

Bottom line was that Tyrus said if I also wanted DSL service, he would have to issue another new and different number as the number I was given and was installed by Bobby was not available. I told Bobby what Tyrus was saying and in complete disbelief and confusion, Bobby said he could not believe what he was hearing. He asked me if he could please speak to Tyrus for a moment and I handed him the phone. Bobby got on the phone with Tyrus and he told Tyrus he had been listening to my side of my conversation with Tyrus and did not understand what the heck was going on.

Tyrus repeated the same thing to Bobby and then Bobby gave me back the phone and he proceeded to check the line once again with the tool that provides an audio feedback and this time we both heard a new and different number, thus realizing that Tyrus had gone ahead and had already changed the number from ** to a different number of **. Tyrus then proceeded to tell me that since he changed the number at approximately 5:45 pm, I should wait about an hour before calling DSL Support to ask them to expedite the DSL connection. I told Bobby what Tyrus had just said for me to do and again in disbelief, Bobby said he had never heard of such a thing and that he had no rational explanation for any of this.

Bobby explained to me that he had an order to provide repair service to ** and that was exactly what he had done. Before he left my home, Bobby called in to report to his supervisor and tried to explain the whole thing. His supervisor was also at a loss to explain what the heck was going on. Following the instructions given to me by Tyrus, I called DSL support at 7:00 pm and was on hold for over an hour. Finally I spoke to a person by the name of Tanisha who told me that the ** number was under the name of someone else and there was no phone number under my name nor was there an order for DSL under my name.

I asked to speak to her supervisor and she transferred me to David (who identified himself as a supervisor), who proceeded to tell me exactly the same thing Tanisha had told me. David spent quite a bit of time placing me on hold while he said he was doing research just as Nicole had done on August 6th and said he did find my previous Pompano Beach account at ** and that it was still active and no record of a request for transfer appeared. David said there was nothing he could do for me as this was an issue to be handled by the sales department and of course the sales department was closed until tomorrow. Here I was once again, in exactly the same place I was before speaking to Nicole on August 6th.

Not one single person that I spoke to employed by AT&T could explain to me what the heck was going on and no one was in any way capable of generating any kind of real solution. Some of the people I spoke to (Nicole and David) actually saying, "I am sorry you are experiencing so many difficulties" and yet unable to provide any kind of a solution or rational reasonable explanation for all the incompetence, inconvenience, rudeness, the infinity of errors! The following morning, August 13, I once again called the sales department from my office at 8:00 am and spoke yet again to another sales agent who once again had me on hold back and forth for an hour and 20 minutes while she advised over and over that she was working on my problem. I have always thought of my problems as those which I bring upon myself due to a personal and individual error in my own judgment.

This ridiculously long list of problems are AT&T problems brought on by the incompetence of AT&T! After a very long time on hold, the sales rep advised that my new number (3rd number issued) was now going to be **. The sales rep said there was also and again an error with this number, but it was the kind of error that could easily be cleared up by the IT department of AT&T. She asked me to continue on hold while she communicated with the IT department. She came back on the line and said that IT would clear it up in approximately 4 to 6 hours. She said she would call me back as soon as she received a confirmation email from the IT Department.

When I got home, there was a message on my answering machine advising me that she received the email from the IT department and that the number had indeed been cleared and I should have no problem when I called the DSL department. I called the DSL department and was told I'm not pulling up that number and again that number does not come up and so forth. The same exact situation. I was told that my problem could only be straightened out by the sales department and that they were now closed and that I would have to call them back tomorrow morning. I hung up. Here I was once again, in exactly the same AT&T hell of incompetence I was before speaking to Nicole on August 6th. Back and forth like a tennis ball and no one knows what the heck is going on. No one capable of generating any kind of solution. False promises!

No solutions to your problems! Just like a great number of professionals in the United States, I use my landline to participate in business telephone conferences. I use my internet service to continue working in the evening when I arrive at home. Being without a landline and internet is not only a personal inconvenience, it is a great professional inconvenience.This infinite series of futile and time consuming phone calls continued while AT&T employees continued to issue even more telephone numbers. The AT&T employees continued to apologize in android-like voices and continued to assure me that this nightmarish incompetence would end and I would indeed have DSL and a telephonic landline.

This was actually accomplished, only to discover that the DSL speed I purchased and utilized in my previous address was not as promised by AT&T available at the Boca Raton address. Had the sales department at AT&T been forthright and honest from the very beginning, I would have thanked them and gone with Comcast thus avoiding the personal and professional inconvenience and aggravation. AT&T also mailed me a set of telephones that I do not need, did not order and of course refuse to pay for. When I opened the box and viewed the telephones, I called the sales department immediately to complain. I was told that they were, again, very sorry for their latest error and I was now faced with the burden and the responsibility for correcting the latest error. I was told that it was my responsibility to contact UPS and mail the phones back to AT&T.

I told the sales representative that it was their error and they were responsible for having UPS pick up the phones. I instructed the sales representative to cancel the phone line and the slow DSL and hung up. This nightmare was followed by an experience as to how things should be. I proceeded to call Comcast and in a few short minutes, I ordered Comcast to add the fast speed DSL and a phone line to my existing free cable service. Two days later (less than 48 hours) Comcast delivered both exactly as promised. Effortless high quality customer service. To write that I am unhappy, disappointed and furious, does not even come remotely close to expressing what I think of AT&T and what I feel when I think of the great loss of my time and the great inconvenience caused to my personal and professional life.

AT&T is completely responsible for my becoming an almost daily AT&T basher. I take advantage of every single opportunity that presents itself to bash AT&T and I plan to continue doing so. There are no words available in my vocabulary that would accurately describe the lousy impression and the low opinion I have of AT&T! I have never in my 60 years of life in South Florida attempted to do business with any company that is as incompetent as AT&T. Some of the people I spoke to were literally rude and offensive to me. With the exception of Bobby, all of them made promises they did not keep. My impression was consistently that I was dealing with a series of completely different and completely independent departments that required the cooperation of the other departments in order to contribute to the final outcome of a service and yet every AT&T department didn't have a clue what the other department was doing.

There was absolutely no cohesiveness, no communication, no teamwork between one department within AT&T. I will never recommend AT&T to anyone for residential or for business services. On the contrary, as I wrote, I will continue to bash AT&T and tell my story of how incompetent they are at every possible opportunity. What I will do is what my brother and my friends did with me before I made the gigantic error of not heeding their advice! I will share my horrible experience, my AT&T horror story, and I will say don't do business with those people. Consider yourself forewarned! If you do business with AT&T, you will regret it.

This is what I was told by others as they also have their own AT&T horror stories. I am now being told, "I told you so" from friends and family and realize I should have listened to them when they advised me to go with Comcast or some of my other available options! Almost everyone at work that knows of this incompetence has shared their own horror stories and told me that they do not use AT&T services because of their own negative experiences. Fortunately, for the consumers of telecommunications services, more and more options are becoming available every day. Fortunately, AT&T is no longer the only game in town! It is indeed possible to have internet and phone service with other competing companies and not have to do business with AT&T! My definition of AT&T is: employees that lie, employees that are rude and abusive, incompetent, and lack professionalism; non-existent customer service and a complete absence of business ethics.

AT&T is consistently billing me for the above and I have of course absolutely refused to pay them. AT&T has proceeded to refer the monies they claim I owe them to a collection agency. They have now added to the nightmare by ruining my credit. I would greatly welcome the opportunity to stand in a courtroom and explain why I refuse to pay their bill. Consequences of the horror experience with AT&T were loss of time from work, loss of income while I took the time off, loss of communication at home with no landline and no internet access, psychological and emotional distress and suffering, telephone calls from a collection company, and a negative credit bureau entry.

She became very rude and told me, "You can tell me that over and over, but I still need your (information)" After she made a few rude comments, I asked to speak with a supervisor.

She argued with me a few times, then put me on hold, I assumed to transfer me to a supervisor. When she returned, she said she had set up the disconnection. I then asked if she was going to let me speak with a supervisor. She continued to argue with me and at one point I asked if she was refusing to let me speak with a supervisor. She said, "You haven't given me a good reason to speak with a supervisor. " After this, I attempted to go onto the AT&T website and file a complaint. I found a link that mentioned filing a complaint. When I followed the links, I could not find any phone number or email contact besides the general phone number. Is this purposeful?

Does AT&T take into consideration that some of their customers work from home? There has been a "network outage" in my area for 4 days now and AT&T has been nothing but useless. This is unacceptable for a company of it's statue. According to an AT&T technician I spoke with today out side of my subdivision, he assured me that services will be restored by 10pm this evening. He explained that they are installing a new software update that will better the internet service. He went on to say the first update failed because the technical support team was unfamiliar with the software. Guess what? Once again AT&T have extended the restore time to 4pm the next day. The only thing they can say is "I am sorry". They did not offer any alternate solutions whatsoever.

My recent AT&T order. order number **** was rejected as not offering DSL services in my area. I feel that this is a misunderstanding based on my zip code being for Eagleville/Rutherford County but my actual geographical location being in Williamson County between Triune and College Grove. As a matter of fact, on GPS I have to input my zip-code as 37046 in order to map my house. I have been on a waiting list for over 5 years seeking internet service and no efforts are being made to provide this service.

During the week of 09/25/10, I spoke with an AT&T customer service representative and explained that we were considering switching services to Cable One because they had a more affordable monthly service package for $75.00 for 12 months, which included cable, internet and telephone service. The AT&T representative, in an effort to keep us as customers, explain that they would be willing to offer us a bundle deal at the cost $116.34 with tax per month. Agreeing to the monthly fee of $116.34 per month, AT&T stated that they would send a representative out to install DirecTV. That following Monday, the DirecTV representative arrived at my home around 4:00 pm. The technician looked at the previously installed cable and stated that the cable was too old, was not going to work and would not show a good picture.

The technician stated he would have to replace the old cable and the cost for replacing the cable would be $150.00. We explained that we did not have $150.00 and that I had not been informed by AT&T of any additional installation fees. The technician then telephoned, who he said was his supervisor and they agreed to lower the price to a one-time fee of $100.00. We did not have any cash, so we were instructed by the technician that we could write a check for the agreed upon amount. We were also instructed that the check had to be made payable to Carlos **, DirecTV technician. So we issued check number ** in the amount of $100.00 to Carlos **, technician and representative for DirecTV. I was not aware that I was dealing with DirecTV, it was my understanding that my business was with AT&T. I was informed by the DirecTV technician that they were contracted with AT&T.

After receiving my first bill for the supposed affordable bundle price of $116.34, I was shocked to see that the bill had a much higher amount of $187.40. I immediately called AT&T. They asked if I had completed the coupon and I explained that I had the day after the DirecTV technician had performed the installation. She then transferred me over to a representative for DirecTV. I spoke with two of their representatives the same day, one of which told me that I should see a credit of twenty something dollars on my second bill, and the credit would go to directly to AT&T and not me. I explained that the credit would still not reduce the bill to what I was quoted of $116.34. I was instructed to call AT&T back. I hung up and called AT&T and spoke with another AT&T representative, who then told me that the rates given to me would be impossible and that I would have to file a complaint about the DirecTV and the $100.00 that I had been mislead into paying.

It sounded like none of the representatives of AT&T and DirecTV were really interested to address my concern of the bait and switch involving the bundle packet of $116.34 or the $100.00 paid to the technician.

Both company representatives kept point the finger and blaming each and other. My concerns are still unresolved. We originally thought that the bundle deal of $116.34 was a good deal, so we informed other family members who also enrolled, was mislead and overcharged using the same bait-and-switch practices. Had I known that AT&T was not going to honor the verbal agreement, I would have gone with Cable One, and save myself and my family the expense and being deceived by AT&T and Direct TV.

AT&T and Direct TV seem to be carrying out bait-and-switch practices, where they quote you one price and bill you a different and higher price. I am requesting that the company implement immediately the bundle packet of $116.34 per month and refund the $100.00 that was paid to the DirecTV technician Carlos ** or void the contract completely and immediately! If you have any questions or require additional information regarding the above mentioned concern, I can be reached at (228) 475-8409.

Since 3 months ago, I started the Internet DSL service with AT&T and also I have the ACH from my debit card every 7th of each month to make the payments. Today November 4th, 2010 AT&T company ACH my bank account 4 days before my payment is due (ACH was made on November 3rd). AT&T is not following the agreement made when I start my internet service. I requested AT&T follow the agreement and take the payment just when is due the 7th of each month. Now my account is over drafted because AT&T Company doesn't have any kind of respect for customers business and don't follow agreement with customers.

I opened service on 7/8/10 for internet service. I did not receive service. I called and cancelled service on 7/9/10 claiming that my services were never provided. Since that day, I have received monthly bills for services not provided. Each month I call and speak to someone different who assures me I would receive a credit and no further bills. As of 10/24/10 I am still getting bills and threats to my credit. How many times do I really need to call to have this stopped.? In July, 3 times, August, 2, September, 2, October, 1. Now, it's November?

I cancelled cell phone service with AT&T after the expiration of the contract signed in 2006, when I switched carriers in 2008. AT&T attempted to collect for a "cancellation fee" when there was no contract in existence. I have disputed in writing each and every statement sent by AT&T. When I asked for a copy of the signed contract, they sent me a copy of a blank contract.

I continued to dispute each and every communication from AT&T and their heavy-handed collection agents in writing. The computer-generated phone calls continue to this day. They have listed their "debt" on all of my credit reports. How do I get this removed?

I ordered AT&T internet service on September 4, 2010. I selected the self-install option. Within a few days, I received an express mail package containing my modem. When I opened the box to install my service, I found a notice saying that I would be able to self-install any time after 8pm on September 28, 2010. I would need to wait three weeks to self-install (Inconvenience #1).

A few days later, I called AT&T to see if I could get service any sooner, as I didn't want to wait three weeks. The representative who helped me on that first call said that I had an installation appointment for the 28th, and that if I wanted to change that I would probably need to choose an even later date, as nothing was available before then. Installation appointment? I thought I was self-installing. I asked if I needed to be home for this installation appointment, and she said yes, then revised her answer to probably. I told her I hadn't been notified of this appointment, and I wasn't certain if I would be able to be home (Inconvenience #2). I spent over 40 minutes on the phone to get this information (Inconvenience #3).

I managed to take paid time off of work to be home for the appointment, which was scheduled from 8am to 12pm. The tech showed up around noon, never knocked on my door, and just fiddled with something on the side of my house and drove away. I didn't need to be home at all (Inconvenience #4). I waited until 8pm to install service, just as my instructions said to do. When I booted up the modem, my install was not successful. I called customer service for help, and was told that it was after business hours, and I would have to call back during normal business hours (Inconvenience #5). Why have customers install after 8pm, if there is nobody available to help them at that time?

I called at 7am the next day, as soon as the office was open. The tech asked me some basic things like, was my modem plugged in to the power source? Was the power cable plugged into the wall? Was the data cable plugged into both the wall and the modem? Had I tried rebooting it? I was on the phone for over 30 minutes (Inconvenience #6). At the end of the call, I was told that I would need to make an appointment to have somebody install my service for me. My girlfriend stayed home for our second appointment (Sept 29th 8am-12pm), as I had to be at work. I got a call saying that the tech (Chris) had showed up, and nobody was at home but she was home the whole time (Inconvenience #7). I called the tech back and he said he'd go back to do the install, but my girlfriend couldn't stay all day and he was well outside the time frame specified. He said he'd have to come back the next day (Inconvenience #8).

I took paid time off from work to be home the next afternoon (30th). He showed up and fiddled with it some more. He had to come one more time then, on the night of the 1st. He still wasn't able to get it up and running, but he said the problem was outside, and that he'd be able to work on it while we were out of town for the weekend. He would need the help of another tech, but they should have it going by the time I got back.

On the night of the 3rd, I got home from my trip, and tried rebooting the modem. It didn't work. I called Chris and left him a voice mail. I called Chris on Monday (October 4th) and left him a voice mail. I left him another voice mail on the 5th and the 6th. I never heard back (Inconvenience #9). On the 7th, I called AT&T again to see if I could get anybody else to help me; it was really ridiculous to be without service for so long. I talked to a representative, who said I would need to be home again for another appointment. I expressed that I was incredibly frustrated with needing to take so much paid time off to get a simple service installed, and that the previous technician had said the problem was outside, and I wouldn't need to let anyone else in. She said no, I would need to be home, yet again (Inconvenience #10).

I took paid time off one more time, on the night of the 8th. I had an installation window from 4 to 9pm. I sat home the whole time. Around 7:30, I got a call from dispatch saying that the tech was running late, and that he would be showing up closer to 9pm. So I'd taken off of work for no good reason (Inconvenience #11). By 10:30 pm, I'd still seen no sign of the tech, so I called dispatch again to see what was going on. I was informed that he'd probably reached the end of his shift and it got too late, so he just went home. They said he was supposed to have called me, but he never did (Inconvenience #12).

I expressed once again that the problem was outside, and that a previous tech had told me nobody would need to come into my home. The rep said that somebody would come by the next day (9th). I wasn't home on the 9th. They said nobody needed to be home, and I could not dedicate any more time to sitting around waiting for AT&T to install. However, when I did get home, I found a door hanger saying that a tech had been by. The tech didn't check off any of the boxes. I wasn't sure if my service had been fixed, or if they had attempted to get in and couldn't, or what. I tried rebooting my modem, and it still didn't work (Inconvenience #13).

I called AT&T about the problem again, and they said they'd be sending yet another tech the next day (10th). The tech (Jonathan) showed up and fiddled with it for a while. He used my computer for a while, and then he tried again with his computer. After about an hour, he said that he'd tried everything, and that the problem was definitely outside. Everything in my house was perfect there had been no reason for these repeated inside appointments (Inconvenience #14). He said he put in a ticket to have a different tech fix some bad wiring in my neighborhood (just as previous tech said) and that they had 6 hours to respond. They may come that night yet, or they may come first thing the next morning (11th).

That night, it was not fixed. On the 11th, I got an automated voice mail from AT&T saying they were sorry they missed me, and would need to reschedule but the appointment hadn't even been for an issue with my house. Since I wasn't home, they didn't fix the problem in another part of my neighborhood (Inconvenience #15). I called back to see what was going on, and the rep said that they were having issues with their system, and to disregard. When I got home, I rebooted the modem, and still no service (Inconvenience #16).

Jonathan was out that day, so I called his manager, Jim. Jim didn't know what was going on, and said a tech would need to come into my home to fix my service. I told him no, that multiple techs had told me the problem was outside, and that I had a ticket with Jonathan to have something somewhere else fixed that, there was nothing wrong with my home. He said he was going to come to my house and run some tests. He did, with another tech, and they confirmed, once again, that everything in my home was set up properly. He put in another ticket to have an outside tech fix the problem that was not in my house.

On the morning of the 12th, I got a call from another tech, Jason, saying that he had an appointment window with me today from 12 to 4, but that he'd finished something else early and was in my neighborhood, so he'd be stopping by my house even though I did not set up an appointment for anyone to come to my house, and nobody was home, and there wasn't a problem with my house. I told him this much, and that he needed to look into my case more, instead of just rescheduling, yet again. He said he would look into the issue, and see if I had any other tickets open. He called me later to say that he had gotten sync on my account, which I'd heard before. I haven't gotten to check yet whether or not it is working.

I just recently requested the installation of Internet, a DSL, around June. However, I was dissatisfied with the installation and I canceled it before completion. The technician was supposed to come to properly arrange wiring on my apartment, but, up to this day, the wires are still hanging and uncover. This is very unprofessional and it poses a serious haphazard for the entire family and apartment neighbors.

I am requesting a technician to come and fix this issue in order to comply with Building City Codes. I talked to that apartment complex manager and she advice me that they will have an inspection from the city on Monday, 10-11-2010. I tried to contact. Already, I called AT&T, wasting my time almost 2 hours to minimize your company penalties from the city of Atlanta. I will appreciate a visit from your tech department to fix the wiring issues left by the other AT&T employee. In case you need to verify the order service account was # **. The only positive experience was the excellent attention and customer service from Gladdys **, the wireless customer service agent who provided courteous and professional attention to this issue.

I called ATT to have home phone and internet bundle installed about a week ago. They took all my information down and set me an appointment to have it installed on Thursday, 9/30/2010. I took off work Thursday and waited but no one showed up. No one called or came, so I called them. I was informed that my order was cancelled because of an old bill and was given another number to call. I called and the people there told me that all was ok and that my order should not have been cancelled and I was transferred back to sales. I was told there that they could not do that order and I would need to reorder to get service.

I called them again and was informed that they shut the phone on but didn't install the internet due to a problem with order again. I asked why I was not called and told the phone was on or told that there was a problem. I was told again, "We don't know, so sorry." I am now told that they can't finish that order and that I would need to reorder internet for the third time, only this time I am told that I would need to sign up for auto payment and would now have to pay $109 for a deposit. At this point I told them that I am frustrated and didn't want to order again and that I just want to cancel everything. I am informed that they have already turned on phone and I can't cancel it.

So I am stuck with a phone and no internet and the only reason I got the phone was that it is required for the internet service. I called all kinds of numbers there and have now reordered internet for the third time and they won't install till 10/6/2010. I don't understand why I went from the first good order being cancelled for no reason to being forced to order a third time and forced to auto pay from my account. I think on each order that they pulled my credit files and have now had a negative impact on my credit due to the number of recent inquires. I don't know what I will do if they don't get this last order right. I am tired of running around and taking off work to get this done.

I have been told a thousand times how "sorry" they are and apologized to till I am sick, but they have done nothing to make it right with me or done anything to make my install quicker. That is a bad way to treat customers and it isn't right. I took time off work and wasted two days and used countless minutes of cell phone time making dozens of calls.

AT&T has been withdrawing monies from my checking account. I "had" two e-mail accounts ** and ** both were blocked and I was unable to answer the security questions correctly. Now I've had to create a new Yahoo account listed above. Now with all of that being said, I've closed my bank account today. Wanted you to respond as to what AT&T has been charging me for and halt or rectify future charges.

I called AT&T at the beginning of this year regarding internet service. I called 1-800-288-2020, and proceeded through the recording to the appropriate department, which was new service. I spoke with a technician, explaining I only wanted internet service. The representative went on about adding services, I explained I only wanted internet service as I already had a cell phone provider, and did not have a need for a home phone. The person explained to me that AT&T has DSL internet for $19.99 a month. I asked if there was a contract, or if the monthly bill would increase after a period of time. The representative said, "No." I said, "Really, because when I had Comcast after 6 months the promotion was over and your bill increased."

The employee at AT&T explained the bill was month to month, no contract, so in excitement I ordered the internet. My internet worked for a month at my old address, **, until I moved. I moved into a duplex in the ** area. I called AT&T before I moved and informed them the date I was moving. They explained that they would send a technician out to my new place and connect service. I asked if anyone needed to be home, the rep stated "no", as they do not need access inside the house." The day the tech was scheduled to come connect service, I came home from work to a tag on the door, saying unable to connect service due to access issues.

So I called AT&T, waiting on hold for over 30 minutes, explained the problem and they said, No problem, glad to help. I will schedule a tech to come out to your house a couple of days after." So I took the day off of work to be home in order for the tech to come connect service. I was told the technician was expected between 8:00 am to 12:00 pm. So I waited, and I waited, and I waited. At 12:05, I called AT&T and waited for a rep to explain the issue. Finally after waiting 20 minutes on hold, I was talking to a live person. The rep look up the order number and said that the rep who booked the appointment had booked me an appointment knowing the day had no available appointments. So I took the day off, lost money while waiting for someone who never came. So I agreed to schedule another appointment, which I waited and someone finally came and "connected" my internet.

I attempted to go on the internet and it wouldn't work, I knew it wasn't my computer because it wasn't even a year old yet. So I called AT&T and explained the problem while spending over 2 hours on the phone with the rep who promised the problem would be fixed. Then I get a bill in the mail with an additional $99 fee, so I called AT&T to find out why my $19.99 a month internet bill was over $120 dollars. They explained because I moved and cancelled service, they had to open a new account and somehow the old account got charged an "early termination fee of $99." First of all, I moved and still had internet service, than they tell me there is a fee, when I never signed up with any contract! So the 99 dollars was removed after an hour and 30 minutes of explaining I still had their service and I had just moved! For the next two months, my internet did not work and after calling and being on hold, transferred, and getting no solution, for over two hours. I was in tears when I got off the phone with them.

Two or so days later, I called and told AT&T I did not want their internet service as it did not work and every time I call, I get broken promises, mislead and fees from contracts I never agreed to. So the rep agreed the internet would be disconnected and said sorry that I was not happy! Then I get a "final bill" of 42 or so dollars, so I pay 47 just to be safe. Here I am a couple of months down the road thinking I am free of horrible service, lies, hours on the phone, free of being transferred over 3 times and two hours every time I call and I come home to a collection notice of $91.

So I call AT&T to "resolve the issue." They tell me my internet account had been suspended due to non-payment. What, are you kidding me! I am the one who called and cancelled because of all the ** I had to go through with this company in which I thought I was getting good affordable internet service! Not! So I called and again was transferred three times, not to mention the last rep I spoke to told me it was my responsibility to pay my bills, and that he was not going to credit the $99 early broken contract that I never signed up for since I was informed it was $19.99 a month for month to month! I requested to speak with a supervisor. The rep told me their policy was to take my number and a manager would call me back! So I asked what the turnaround to receive a call back from the manager. The rep told me 24 hours. So the next day, no call and neither today.

I am not calling AT&T back and am spreading the word of their poor service to save my friends and family the heartache, headache and everything else that comes with their "service".

We moved our office about five blocks in August to a smaller space and had our AT&T service transferred, same numbers, Internet service, etc. Last week I received our first phone bill in the amount of $900 for three business lines and one DSL line. I called the billing office on 9/28 to resolve the matter and I learned that they set up multiple DSL lines and made errors to the voicemail service, etc. Upon "resolving" the matter, they disconnected the DSL line that hosts our Internet, wireless printers, wireless network, Outlook boxes, etc.

We were shut down as of this morning 9/30. I spent 2 hours and 47 minutes on the phone this morning with various AT&T departments and representatives only to learn that because it takes 24-48 hours for one department to communicate with another, I can't even order the service back until Monday, 10/4, and then it could take up to three days to get a technician to the office to restore all the settings. This means AT&T will put a small business out of business for five business days, and because of that, probably close our doors all together. In addition to this latest problem, when the move took place, we were down for 10 business days due to phone lines, Internet, fax, and voicemail service all being set up incorrectly multiple times.

If I am not up and running for five business days, I will lose $11,000 in billable time. In addition, I'm losing billable time by consultants who can't work out of my office. The initial set-up issues cost me a retained client and $28,500 in lost income over the next 12 months.

I had AT&T internet and phone services for many years. Last year, I moved to a different house 2 miles away. When I was doing the transfer of services, they told me that my internet was not able to be transferred. Their internet services could not be put at this new address. I went ahead and found another internet provider. Four months later, AT&T started to charge me for internet in my bill. I called customer service and spoke to somebody after transferring me a few times, who understood the situation. There were going to refund me the money and removed the internet charges/services. The money was refunded.

A month later, I received my bill and found there were charges again. I called customer service again and explained the entire problem to at least 4 representatives. Again, they said the refund will be done and internet will be disconnected. Months later, the internet fee is still showing up on my bill. They never cancelled the internet fee or supposed service in the bill. Again, months later, I am still being billed for internet that I had never had. I called again, and the representative told me that the internet has been cancelled for non-payment. Remember, I have never had their internet. The customer service man said for me to pay the bill so that the internet could be connected back on, that way he can cancel it later.

I came back from vacationing in the Bahamas to find my DSL internet out. I called AT&T tech support and was sent from person to person and at times disconnected during transfer. Everyone I dealt with was totally incompetent so I spent over 3 hours on the phone with various people. Finally they found that there was a disconnect put on the line and after pulling my bank statement where the automatic monthly payment was deducted from my account on the 9th of September the guy in billing admitted it was a mistake on AT&T's part and submitted to have the service reinstated.

So I got transferred back to tech support to get reconnected but apparently he submitted the wrong form and I was told by the technician that she was trying to get them to submitted the correct order and service would be on in a couple of hours. I called back in a couple of hours because I still did not have service and was told the account was disconnected and there was no reactivation order.

I have never been on the phone with AT&T for less than an hour. Here are my problems with AT&T living in Florida and in California. The same problems still exist, and I can't find the right Better Business Bureau to report them to.

This is in 2006-2009 in Davis, CA. When I first signed up, I had cell phone, internet & home phone on the same bill. That was a nightmare. If I called about one, they said I called the wrong AT&T & would give me another number to call. It was never clear which one to call for my problem. I would literally be on the phone for at least an hour each time I called. During that initial set up phase, I spent four (literally four) hours on the phone with tech support. They kept telling me that if they sent a tech guy out to my apt and it was a problem with my computer and not with their line, they would charge me $100 for the visit. Each person they transferred me to would do the same exact troubleshooting steps and would insist that I do them before they helped me further. When the tech support guy arrived, he told me that they had given me the wrong log in information.

Four hours+ I had to wait for the tech support guy who was scheduled to show up within a 4 or 5 hour time window.This past Dec, I called to cancel my DSL because they wanted to charge me $100 for a new DSL modem, even though I had been a customer for 3 years. They convinced me to stay for a cheaper rate plus free modem, but I was incorrectly billed the $100 for the modem anyway! I called back 4 months in a row and each time the customer service agent assured me that it had been taken off my bill. Seriously? These calls were more in the 30-40 minute range, admittedly under the one hour or more that I am used to.

Then I moved to Florida. Oh yay, I get to set up new service again. I got DSL only (no home phone, no cell phone) because Comcast is 3 times the price of AT&T. I might just go that route now. For the first 2 weeks, the service was so slow (slower than dial up) that I could not use it. I called to cancel it and switch to Comcast, and they convinced me that the speed I subscribed to should not be that slow, so I agreed to talk to tech support. Two hours later, I asked if he could call me back because I needed to get to the post office before it closed. He finally did call me back and wanted to troubleshoot more. I said no and asked for the tech guy to come by instead. The guy came 2 days later and fixed the problem, so finally I have usable service but that's not all. When I signed up, they wanted to charge me for a modem. I said I didn't want the modem because I had an new AT&T modem. The guy said that due to an error in the system, it would not let me sign up for this plan without purchasing the modem but that I could return it to them for a full refund. I did this but had to pay the $10 shipping at UPS to do so.

I called back today to see why the charge was still on my account. First of all, the billing phone number is not on the bill. So last week, I used the online form to send an email. No one replied, so I called back today. That's when I spent over an hour on the phone. The first number I called had an annoying automated voice menu that finally sent me to "Internet billing." I was automatically transferred to a recording that said the office would be closed for labor day and "goodbye", it hung up on me.

Then I tried the online chat. I went through the menus, selected DSL billing help, then chat. The guy on the chat line said he/she could not help me & I had to call billing. The billing number was a different toll free number, so I called it. After waiting online through a few more prompts, the lady who answered and took all my info said she couldn't help me and transferred me again. I went through another series of menus and finally got a "customer retention" person. This lady took all my info again, listened to my story again, told me I would be refunded for the modem but would not be refunded for the 2 weeks that the DSL didn't work because I had "usage" recorded on the account.

This was when I was trying to use it but it didn't work. Keep in mind that this is a matter of a $10 refund, and I paid another $10 for their mistake when I had to send the modem back through UPS. Then when she asked what I wanted besides the refund for the modem, we were disconnected. She was audibly irritated with me (I swear I was trying to be patient and tried to be as nice as possible under the circumstances. I don't blame her, I blame AT&T). Either way ,I am pretty sure that she intentionally hung up on me.

What can we do about this? In my experience the different billing departments keep passing the buck. Spending hours on the phone with customer service is ridiculous.

I am writing in detail the events of my phone call to AT&T this afternoon at 3:05 PM. The intent of my call was to ensure that I was not being double charged for DSL service and DSL direct express service after installing the latter on September 13. I was informed by the agent who answered my call that after the direct express is initiated, the older service would be terminated because both services cannot run concurrently. At the end of my 2 hour 2 minute and 20 second phone call, I learned that both the DSL service initiated in July 2008 and the direct express service I installed on Monday were both working (issue one).

After I explained the situation further, stating that I had installed the service on Monday and was not able to access the old account, the agent informed me that I could not have registered the new account (No. **). Upon further research, she stated that somehow that account was registered (issue two). I know it was registered because I completed it myself. I then was trying to clarify what to do because I lost my voice phone service and regular DSL service and should not have DSL direct express service per the agent because the technician did not gain entry to my house. The agent stated that we would have to wait and see what happens on Friday.

This is not a statement that should be made to a customer. On a Wednesday, do not tell a customer that you do not know what has happened and you do not know what will happen until two days later (issue three). I stated that on Friday I would not be available because of my work schedule, the agent did not know what would happen, and by the time I found out, I would be unable to reach customer support Friday night, Saturday, or Sunday as there are not support hours on those days (issue four). The agent informed me that the technician tried to call me but was unable to reach me. I was home on Monday, the day in question.

In fact, I remember my dog barking like crazy at one point and I could not determine why. It is possible the technician was here then as shortly after I received an automated call from AT&T to confirm my direct express service was functioning. I was unable to answer that phone call, the only time my phone rang all day, because I was on my cell phone with Billie from technical support who was trying to resolve an issue with me. Also, no one knocked on my door or left a note that they had attempted to contact me on Monday the 13th. This is when I learned that a technician was planning to come to my house on Friday to gain entry to check the bandwidth of the direct express. There was no indication anyone attempted to contact me and had I not called AT&T to inquire about double billing, I would not have known I was supposed to be home on Friday (issue five).

I requested to speak with a manager or supervisor and was told they were unavailable. I asked for a voicemail or email and was placed on hold. A second person was added to the conversation and her opening remark was, "You claim you are using the new account." (Issue six). Yes, I did but that was not the reason I was calling. By this point, the phone call was no longer about double billing. I wanted customer service, respect, and my service to be restored and working. The agent told me she would disconnect my direct express service for my benefit so that I could have telephone and my original DSL service restored on Sunday (issue seven).

That would leave me without Internet access for four days! I am a teacher and a student and a registered nurse. I need Internet access to grade my students, submit assignments, and research information to keep my patients safe. Having four days without Internet access is unacceptable. This is especially unacceptable because all of these problems are no fault of my own; they are AT&T's. After speaking with a representative about possibly speeding up the re-installation of the service AT&T disconnected, since this was AT&T's mistake, I learned I could only be placed ahead of the line if I were elderly or had a medical problem (issue eight). I assure you, my blood pressure was elevated during my extensive conversation with AT&T agents and the impending stroke would be a medical issue.

I have decided that I will switch my cell phone provider and DSL provider due to the complete lack of respect and service afforded me in this 2 hour 2 minute and 20 second phone call. I was placed on hold for lengthy periods of time up to over 20 minutes at one point. This was all on my cell phone because my land line phone had been disconnected on Monday. This means I will likely have overages this month on my wireless bill. Furthermore, I expect I will receive credits for the days I have not had landline service (one week by the time it is reinstalled). I have already purchased a new cell phone plan. By canceling my AT&T wireless contract early, I will be charged $125. I will be charged more money due to the above issues and the incompetence of the staff with whom I spoke. Fortunately, for AT&T, you have the monopoly on phone service in my area. I will have to keep landline service until I move in a few months. However, I will be canceling DSL once my new provider has initiated service. Likewise, when I receive my new cell phone coverage this week, I will be canceling AT&T wireless.

I have posted on Facebook, Twitter, and emailed several already about my terrible experience. I will continue to speak about my two hour conversation where I was disrespected, basically called a liar, and then even further inconvenienced to get service the way it should have been on Monday. I am disgusted, furious, and disappointed in this experience. I invite you to listen to the recorded conversation and hear for yourself how I was treated.

On September 18, all services were cancelled by AT&T at my address. Upon calling, I learned that there was a cancel order in from the initial order I placed, but no one had picked up on this. I was informed a new order would have to be placed for DSL service and the earliest it could be installed would be midweek next week. I then stated that I would cancel my service. Customer service offered to reimburse me the money for the days without proper service if I did not cancel. I believe that refunding me money would be the correct thing to do. I was given the choice to cancel or receive a refund. I have cancelled DSL and cellular service with AT&T as of this evening.

My modem supplied by AT&T (third one) is overheating. I did online Chat regarding this. Told them I am losing internet connection again off and on about every 15-30 minutes. I have to unplug modem and then plug it back in. This is at least the third time. I explained that I do transcription for doctors and even though they are sending me a free modem (has to be a refurb), this is down time for me as well as me having to pay a tech to come to my house to connect it to my router. They said, I could buy my own modem and could call tech support and receive help from them for free but they do not send anyone to your house even though it is their equipment that failed.

I still pay $25 a month for their DSL service with no refunds for inconvenience and down time I experience. I have had to wait two to three days to get a new modem and then set up a tech for connecting it and pay the tech. It is $100 to $250 for tech fees and then, of course, I have doctors upset with me about not getting their typing as quickly which could potentially cause me to lose work.

9-13-2010, I called to request information on my bill status for the service that I had on 8/16/2010. I had the 2gatewire-DSL without phone service. The person employee said, she wanted to offer me an new deal for the AT&T DSL. She said that she wanted to offer new bundle. 8/16/2010, I said that I was not sure. I asked her If I called back, can I get the same price for my DSL. She said, "Yes." She said I can try the new DSL and if I don't like it, call and cancel. She never told me the price of the new DSL would be 34.00 or 29.95. I would have said no. I told her that I could not afford more than $19.95. Finally, I said in response to her offer, that I will call back.

The deal was she gave me the DSL upgrade with a phone service. Aa phone service for 13.00 and she said for the DSL upgrade it is 5.00 more from 19.95 to $24.00. I called AT&T on 8/17/2010. When I called that next day 8/17/2010 to cancel DSL upgrade to get back to light for $19.95. I told them I want to return to DSL for 19.95 and to please disconnect the phone line and she said that the computer is down and that I need to call on the following day which would be on August 18, 2010.

I was told then that they had a problem, that the service person who changed the service, failed to upgrade to $34.00. Then they said that they would charge me for 8/16/2010 to 8/18/2010, and that they would return the service to $19.95. I spoke to the AT&T on 9/13/2010 to ask if they had straightened out the Monthly statement.

The customer service person told me that the service was now $29.95 and that they had to charge me, since in July 1, 2010 they had changed the fee for the DSL lights to that amount. The salesgirl who was handling my account on 8/16/2010 changed my account status so as a person who had their account status changed, now have to accept the new charge of $29.95 since it is the new amount for DSL. I asked to file a complaint and the service person did not have a supervisor to take the complaint. I had been on the phone with the customer service for 40 minutes waiting for a supervisor.

Back in Feb 2010, I signed up for DSL internet service and never got it. I called to see why I had never received it and I was just passed around to many various people on the phone. No one was able to help me and I finally gave up and signed up with the competition. Several months later, they started billing me for the service I never received. I have been complaining to AT&T but to no avail. Now, they have turned me over to a collection agency. I still refuse to pay for something I never received. I would like to see and support, a class action lawsuit against AT&T by all customers and former customers.

I signed up for DSL on September 2009 and canceled my dial-up. Then AT&T in December 2009 started blowing my email, postal mail, and calling me saying I am losing my email accounts unless I go to att.net and follow the directions. Notice, they did not say call us, no. Go to att.net. So I did. I followed the directions and what that did was sign me back up for a dial-up. So I called and called and sat on hold. I actually took a day off from work to sit on hold and be lied to about we will fix it and it takes a couple of billing cycles.

Notice, it does take long for them to disconnect or want their money for a bill. So these thieves have been charging me double and are still doing it. Well, now I know why my computer is taking so long, because it's trying to decide to use dial-up or DSL. My programs have stopped working so I've had to pay someone good money to service it. Half the time, I cannot get online because of the 2 services. So I went to FCC on them and I am not done. I am really mad and just ** because I have been a loyal customer for over 21 years and this is the best they can do.

I called to inquire about four $0.75 charges that I am seeing on my bill. In June, I contacted AT&T and stated that my internet service was not working (this resulted after a bad storm) and after running a few tests, me and the associate discovered that my modem was destroyed and that I would need a new modem sent to me at no charge (since it was under warranty). At this point, I did not know that all 4 filters used on my phone lines had been damaged as well until 2 weeks later. I called in August and inquired about the fee and explained that when I requested the new modem, I did not know I needed to request the new filters. The representative I spoke with ordered the filters and explained that I would not be charged because the filters were as of a result of the modem needed to be replaced.

In August, I noticed the $0.75 charges. I called and inquired, and I was told that the I would see a credit on my next bill, this did not happen. Instead, I was charged again and I called today, 9/7/10, and spoke to Kimberly who was not very helpful. She stated that I should have resolved the issue months ago if I really wanted a refund. Also, she let me know that the discount I should be receiving, for 12 months for DSL, did not begin until July and it should have begun no later than March when I called and inquired about not seeing the discount on my account. I want the $7.50 x 4 discounted to my account. I think I have been treated poorly enough, especially if you listen to Kimberly's nice/nasty phone call with me. In her opinion, I messed up and needed to suffer the consequences even though I have been calling within a 60-day period and getting nowhere.

I just get a promise a manager will call me back which, of course, is at their convenience and I may not even be available at the time they call. How can I resolve anything?

On July 2010, I ordered DSL services from AT&T. According to the website, and confirmed by phone calls made to AT&T, there was no contract. It was a month by month service, and it would cost $19.99 per month, with no installation fees, and no equipment fees. I ordered the service and was guaranteed delivery of the DSL self-installation kit the following Thursday. Thursday I took the day off from work, to wait for the DSL equipment. At the end of the business day it was not delivered.

I called AT&T and they confirmed that it was supposed to be delivered that day, but for reasons unknown it was not. They would be happy to re-schedule delivery for next Thursday, the earliest available date. At that point, I was no longer interested, having contacted another internet provider, and requested cancellation of services, which was done, after much waiting on the phone.

Eventually, I received the DSL kit, but by then I already had Internet service from the other provider, so I contacted AT&T to arrange for equipment return. Meanwhile, I received a "final bill" from AT&T, charging me $73.10. I contacted AT&T Customer Service, and although they acknowledged that service was never delivered, they said the charges were valid and offered me a "payment plan" to pay the bill. I refused and they said there was nothing else they could do.

Before they add late charge fees, and eventually send this bill to a collection agency, I would like your assistance in disputing, and terminating, these charges. Trying to avoid late charge fees and the bill being sent to a collection agency.

I have been trying for over three weeks to get AT&T DSL 6.0 (no home phone) connected at my house. A few days after the first connection date, when I couldn't get the DSL light on the modem/router to come on, I called AT&T and found out they had canceled the connection date because of an old bill in my ex-husband's name (with no notice to me, so I spent hours trying to make the connection on my computer that night). I ended up paying the old bill which was not in my name, and scheduling a new date, August 27, almost 2 weeks out.

On Saturday, August 28, I tried to set the connection up, but still no DSL light on the modem. I bought new phone line and a new phone jack and installed them, still no DSL light on the modem. That same day, I got a packet in the mail that said the DSL had been activated as of August 26, but I still couldn't get it to work, so I made plans to have someone come look at it for me the next day. At 9:44 p.m. on August 28, I got email that said DSL was connected as of that time and DSL was now active at my house. On Sunday, August 29, I again attempted to set up the connection with no success. My son went outside to the phone box and plugged a telephone in the test jack and got no signal at all.

I called AT&T and talked to agent or something like that, and reported that although I had gotten email and mail correspondence "confirming" that my DSL was active, there was no connection. After spending 20 minutes on the phone while a "line test" was done, I was told that "there was no connection." An appointment was made for a technician to come out, and I was told that he would be out after I got home from work at 6:30 on Monday, August 30. I canceled plans and waited for the tech, who never showed up.

Today, August 31, I called AT&T again, and talked to agent. This time, I was told that the original appointment had been made for Friday, September 3, between 5:00 and 8:00 p.m., and not for August 30. I told her that I would not be home on Friday night and that I would be home Thursday after 6:30, or Saturday morning. After 5 minutes of waiting for her to "check" to see if she could make a tech appointment for Saturday morning, I told her never mind, don't make the appointment, and don't bill me.

This attempt for AT&T internet service has just been a huge waste of my time. No service, no customer service, no communication at all except when I call AT&T. If it's this much trouble just trying to get a connection in the first place, I can only imagine how the service would be if I had gone through with it.

In 2009 and before, I had net zero for Internet service. On 01/2010, I started with AT&T high speed Internet for $24.95. Each month I got a bill that wasn't what they quoted me plus addition charges that had no explanation that was reasonable. This continued until June 2010, when I got a bill for $89. When I called and on phone for more than one and a half hours, they explained that the $24.95 was never documented and they also didn't offer that speed in my area and they had disconnected my service. (I used it that morning?)

I started with another promotional service called U-verse with AT&T for $24.95, but had to upgrade the landline to all the perks, call waiting, answer service, etc. for $35 per month. I was told because of the inconvenience this year (ongoing), that they would wave the $149 modem charge. They never said there was installation charge. The $149 was the installation charge. I received a bill on 8/20/2010 for $207. My monthly bill was never to exceed $65. I was told it would not. I received a credit for $50.68 for the month of July, also for inconvenience of services not received as mention.

Please help me. I cannot afford the $207 they are demanding. Also, they said I could set up a monthly payment plan for monies owed? Last year I was paying $6.95 for Internet services, now the amount is totally out of control. Thank you in advance for reading this.

I had ordered for my internet connection on 08/17/2010 and I received my modem on 08/20/2010. My first account got cancelled and I don't know the reason for that and than they created a new account. And on 08/24/2010, I was told that my internet would get started on 08/26/2010 at 8pm onwards but that never happened. Every time, I call them they give me an assurance of my internet getting started on that day itself but which never happens. I don't know whom should I go and complain about all this. No one's taking any responsibility for getting my internet started and they are just ignoring my plea. I don't have any internet access from past 10 days as I thought AT&T would get my internet connected as early as possible. I'm very much frustrated right now but since I don't have any other internet connection available in my area, I have to go with AT&T.

I recently moved to Hollywood, Florida for law school and wanted to set up internet access up before I relocated to the area. I set up my utilities with FPL and they directed me to AT&T for internet access. I set up an account and was told that my self-install kit, with modem would be there the day that I move in on 8/12. I began my law school orientation 8/13 and needed internet access immediately as I would have to do substantial amounts of research. The 12th and the 13th came and went and no sign of my install kit whatsoever.

I had to call FPL on the 13th as I did not have AT&T's number; they told me that I would not be able to get a hold of them until Monday because they had closed for the day and were not open on the weekend. On Monday, the 16th, I called first thing in the morning and informed them of the situation and made sure to get their number. First, I was told that they had only set up a shipment for the install kit and not the modem, some type of difference in the shipment number. I was assured that they would take care of the situation and mail everything out for next day delivery. The 17th came and went and still no package.

After I returned from school, I called AT&T and they informed me that they attempted to deliver the package but were unable to deliver it and that UPS had my package. They gave me a tracking number and the phone number for UPS so I could call and get information as to where my package was so that I could call and pick it up. I called the number they gave me and it was a outsourced delivering facility not even a UPS facility and would not be able to give me information as to my package. I looked up the number online for UPS, called and they told me that the local UPS facility had my package and were sending it back to the sender. I asked if I could stop by the facility to pick it up, they said no because it was already en route back to sender and more importantly, it had the wrong name on the package.

I called AT&T and told them the situation and they admitted that somehow it had the name of Carlos Ponce on the account. How this happened and more importantly how they couldn't notice this before and fix it one of the 6 times I called is beyond me. They finally fixed this problem, at this time I was very angry and told them that this was ridiculous and if they thought that I was going to pay a full bill they were delirious. The lady I was dealing with at the time issued me a 2 week credit and apologized for all the problems. She supposedly fixed all the problems and said that everything would be mailed out for the next day but as it was so late in the day it might not get there next day which would have been the 18th and possibly the 19th at the latest!

Well the 18th passed with no package, I'm angry but it's understandable. The 19th came and still no package. I called ATT steaming! The first rep. that I spoke with, I said that I did not want to talk with anymore reps. I only wanted to talk with a supervisor/manager. After waiting about 7 minutes, a member of the management team finally answered and said that he understood I wanted to speak to a member of the management team and that he was here to help me. I told him the entire situation I have explained above and said that I wanted him to take care of the situation and that I did not want to be transferred anymore, that he was to deal with the situation at all cost. I say that I did not want to be transferred anymore because I timed all of my calls made to AT&T; when I began calling on the 12th I had used 90 minutes of my cell phone minutes. By the 19th, the final day of my ordeal, I had used 396 minutes.

I do not use my cell phone, The only time I use my phone is to talk with my girlfriend and brother and they are both free minutes that are not counted on my bill. All these minutes were from contacting AT&T and their non-efforts to deal with my situation. The management member I was speaking about said that he was sorry this situation had happened to me and that he would have to transfer me once again to order me new supplies and get everything solved. I blew up finally. After speaking my mind, I asked him if he could cancel my account, he said yes, so I told him to cancel everything! While I was on the phone as well, I asked if I could be transferred to take a survey, I was informed that it would be emailed to me, I never received it.

Obviously, this was more than a week ago. I purposely gave myself time to calm down and see if I was angry for a valid reason and see if I really wanted to report them. After thinking about it, my mind has not changed and this is valid in my mind. I have never thought of AT&T as a good company and have always heard of horrible rumors as to their horrible customer service. This only puts the icing on the cake as to the rumors, I will for sure never use AT&T for anything in the future. On another note, I contacted Comcast on the 19th to get internet service and had it within 2 hours and have not had a problem since.

I completely canceled ALL of my AT&T services on June 30th (2010) and the customer service representative assured me that my wireless, landline, and DSL were all being canceled. I now realized that they did not cancel my service and are continuing to bill me for it! They don't allow cancellation via internet and I am working overseas and already paid international long distance charges in order to cancel my service. I sent an email regarding this and the response was "I'm sorry to hear that you wish to cancel your service ...

Our records do not have any request for your wireless service to be cancelled." Then they told me that I would have to call customer service again to cancel my service. How do I know that they won't simply lie to me again and continue billing me? I believe they don't allow online cancellation because this would give the customer a record of the cancellation. This allows them to claim that the service was never canceled and continue billing. I am so angry about this and I don't know what to do about it. Even writing a letter to them is expensive from overseas and I feel that this is their mistake and shouldn't have to keep canceling a service that I have not been using and was led to believe had been canceled.

For the last year, my internet speed has dropped from 6mbps to 1.3mbps. Six, 7 months I lost complete internet. After 2 weeks, 4 call centers in 4 states, 2 technicians it was discovered that there was a problem with either the street, router or wall jack. In the end they discovered that my service was accidentally turned off. Afterwards I only got 3mbps and was explained that I should never had gotten 6mpbs, even though that was on my plan I had been paying for for 3 years. AT&T gave me a $10 discount down to $40 per month.

I see on the internet that they offer the same service for $19.95. I called their support service, which put in touch with an escalated support person, who told me that it needed to be escalated to a specialist support person. But first, I would have to wait for an automated call to begin. I received that call the same afternoon. It hung up on me after making a selection to speak with the specialist, which was advised by the previous support person.

I have never had such horrible service in my 43 years of life. I have now signed up with Time Warner RoadRunner Internet for less money. The technician was onsite at 8:15am. My new internet service was up and running within 25 minutes. My speed tests results are amazing: 20mbps down & 1mbps up. With a new router attached my WiFi devices are getting 16mbps. I should have fired AT&T last year.

I received a bill with $60.00 worth of charges that are not correct. These charges were never discussed with me. I also found out that I was enrolled in the most expensive DSL service, and I have never asked to have that service. Every time I call, I'm constantly transferred and on hold for a very long time.

This morning, I discovered that my AT&T modem/router was not working; therefore, no Internet service. I went to the store where I had purchased the unit 3 years ago to buy another. In my conversation with the sales person, I told her the problem and she said that they have a lot of customers who have had the same problem and it is almost always the power cord. I came home and found that I was unable to download the installation package for the new unit. Just on a whim, I reattached the old modem/router and used the power cord from the new one. The Internet was immediately back. I paid $108 to replace a faulty power cord that was due to poor manufacturing. How many others have had the same experience? According to the sales person? Plenty. I have never received any notice from AT&T concerning this problem, that I am sure they are aware of, in their equipment.

This letter is to express my frustration and disgust with AT&T and the service that I was provided while trying to set up my business phone line, fax and DSL service. I have been a residential customer of AT&T for the past 22 years with 16 years at my current address and phone number. I have a home phone line. I had a home fax line. I am also a wireless customer with AT&T. On the home fax line, I had my DSL service, for about 3 years, with very few problems.

On July 9, 2010, I placed an order for two new business phone lines. A tech was dispatched to my home to set up my two new lines on July 12. He did his job, but, another tech was sent out on July 21 to add lines to the inside of my house and get my service up and running. While he was here, he asked if I would be keeping my home fax. I said that I would not need that line but my DSL ran on that line. He had me cancel the phone number and my DSL service (he used the existing line for the new fax line) and told me that when he had completed his job I needed to call AT&T and have my DSL service moved to the new fax line (that he had just installed.)

I set up an appointment to have my new DSL connected on July 23, 2010. The tech said that there was a problem but that his boss (John ***, ***) would make sure that my service was up and running by 8pm. It was not. I spoke to John on the phone and was told that my DSL service would be up and running by the time I woke up Saturday morning. It was not. I left on vacation for a week and came home to no internet service. On August 4th a tech was to be dispatched to "fix the problem" and get my line up and running.

On August 4th, I called AT&T to check on the status of my order and to see where the tech was. I was told that I had received a phone message that there was a problem with getting the DSL service that I had ordered. (The message was left with XXX-XXX-8655, that is not my phone number. I did not receive the message. How ironic that AT&T, my phone service provider, can't get the number correct). AT&T said that they would send a tech out on August 5th. The tech came out. He noted that I did have DSL on my line but, that it was running terribly slow. He checked my order and said that the order was for the lowest package that you offered. I know that I ordered the fastest DSL package that AT&T offered as it was important to my business. While the tech was working on my line, I called AT&T and upgraded to the "ELITE" package (I was told that the "ELITE" DSL would be up and running by close of business on August 9th.)

After more than 3 hours of working the tech came back to my house and said that AT&T could not provide me with the DSL that I had ordered. The tech said that he was told by his boss (Paul **) that they are upgrading the DSL lines and that they are not setting up any new service in the area! Even though I had been an AT&T DSL customer I would not be able to have my level of service back. Apparently, when I cancelled the DSL service on my home fax line I lost the ability to have a usable and dependable AT&T DSL line in my home.

Although I had a usable and dependable DSL line for the past 3 or so years, provided by AT&T, cancelling my phone line left me out in the cold. No one at AT&T informed me that I was grandfathered in and that had I not cancelled my line. I would still have my AT&T DSL service. Basically, AT&T has refused to service my family and business.

On August 6th, after many phone calls to AT&T, I was told that I could get AT&T DSL on my home phone line as the customer service rep felt the problem was with the fact that it was a business line. Yeah! I ordered the "ELITE" package. The customer service rep set everything up (and even said that she would provide me with an AT&T Visa Gift Card for all of my trouble.) She tried to expedite the installation, but couldn't. I had an appointment for a tech to come out on August 9th. By mid afternoon on August 9th, I was having that familiar feeling, no tech had called. Might there be a problem? I called AT&T. The service was cancelled! Why, I asked? AT&T could not provide me with the "ELITE" package. Might I like the "PRO" package? I would need to place another new order and wait another 3 days to have it installed. An order was placed.

Again, this order was cancelled. I called AT&T. I was told that the orders were written up incorrectly and that I would have to call back and have a new order written. When I called back, I was to tell the rep that I needed to have them place my order NOT with the central office but with the remote terminal. I did this! The tech is set to come out on August 13, 2010. Because I have been stuck at home for days, waiting for the AT&T tech, I have done some investigating and formed some opinions.

First, although I do have an order to have a tech visit my home to provide me with DSL, I believe that the service will, again, not be usable and dependable. The DSL that is running on my fax line is supposed to be running at a rate of 3.0 to 6.1 Mbps but is instead running at a rate of 0.20 Mpbs. Will it be any different when the DSL is installed on my home phone line? No one at AT&T can answer this question for me. I feel that I now have enough knowledge to answer the question -- NO! Clearly, this is not acceptable.

Secondly, my family and my business have suffered greatly because of the fact that I have not had usable and dependable DSL service for over a month, even though I have been promised by EVERY AT&T customer service rep that AT&T "knows that I have a choice in the product that I purchase and that they will solve my problem and provide me with excellent service. " That is, of course, unless they won't.

Thirdly, AT&T employs very nice, polite people to man their phones. Unfortunately, they only "take orders" -- once the "order leaves their desk" they have "no control over what happens to it or if it actually gets processed" and they are "very sorry for my troubles" -- and that I should be aware that "orders can be cancelled at any time" -- they are also, always willing to transfer me to someone who can better help me (but, they never stay on the line, leaving me to explain my story to 5 different people) and I have yet to really be helped -- I still have no usable DSL service.

Lastly, thank you AT&T for the invaluable knowledge that I have gained into my computer, DSL service and the internet. I have used my new found skills to come to the conclusion that I need to go elsewhere and seek out new internet service as AT&T refuses to provide my family and business this service.

I had DSL service with AT&T for my home phone service. I rented out my property and ended my DSL service with AT&T on July 28, 2010 while my tenant took over the home phone service. Me and my tenant did a three-way phone call with an AT&T agent to make sure that this transition will happen correctly and agreed upon by me and my tenant. After the three-way phone call with an AT&T agent, I was asked to hang up, and my tenant continued to talk to the AT&T agent to set up her own DSL account to put under her name.

After a couple of days, I called AT&T and asked how I will pay my remaining bill balance from my previous account. With this call I made, I found out that the DSL account is still under my name, and my tenant's Social Security number! This was wrongfully done, and I tried so many times to fix this with my tenant and AT&T agents using three-way phone calls, but we were bounced back and forth to billing, DSL, and customer service departments, and nothing has been corrected. No one has done anything to correct the mistake AT&T has done.

To this day, I still have my name on my tenant's Social Security number. The AT&T agents and supervisors also have lied to me that they cannot give their ID numbers or anything that will associate with their first name to track the calls and conversations I/we had with them. I was told that they can only give out their first names, to which I strongly disagreed with all of these supervisors and agents I spoke with. Obviously, AT&T supervisors and agents were protecting themselves if they get complaints about this issue that was wrongfully done, and that their supervisors and agents only show they do not know what they are doing!

Another issue I am struggling with AT&T is how to pay my last balance with my previous account. Different agents in the billing department told me that my last bill balance will be transferred over to my tenant's account since she took over the phone number that corresponds to my previous account with AT&T. AT&T billing also told my tenant the same thing, that she will end up paying my last bill balance. Me and my tenant agreed that I will pay her the remaining balance after she had paid it.

Another side of the story is when I got a paper bill in the mail and will be due in three days (which is August 14, 2010). I called AT&T billing in different days and spoke to four different AT&T agents, including Ms. **, and told them what was going on about the billing issue. I was instructed to send payments by mail. That contraindicates the information that was given to my tenant, that she will eventually pay for my last bill. I do not know who I will believe anymore because all AT&T employees I/we have dealt with had different information and instructions. If I will follow the agents' instructions, I will end up paying twice for my last bill because my tenant will pay, for which eventually I will have to pay her back, besides the payment I will send through the mail. All these AT&T agents and supervisors from Florida are very incompetent, and are liars. No one knows how to fix these simple problems.

I have asked all the supervisors and agents to provide me someone with a higher position in the management department who can deal with these problems, but they all declined my request. I am tired, very frustrated, angry, and unhappy with the responses of AT&T employees. I would like to take this complaint to a higher level to fix my identity and all these issues I am dealing with. I believe I had been very much aggravated and affected emotionally, and I have wasted so much time and effort with the phone calls and conversations I have done with AT&T to try to fix all these issues.

What I would like to happen is for the AT&T company to clear my name, remove my name with my tenant's Social Security number, and send me a letter saying that these issues had been resolved, and how the issues had been resolved. That way, I will have documentation or proof that I did not do anything wrong to have these issues happen, and that I did my best to correct it. In the event that these issues will not be fixed ASAP, with my name affixed to my tenant's Social Security number - which has bad credit history - I most likely will end up with bad credit reviews. I am afraid that this will affect me in a later time and that I may even be accused of using my tenant's Social Security number and be accused of identity theft.

Same old, same old. Run around big time. AT&T has to be the worst company in history. I was to get a refund for failure of dial-up service. It has been 4 months. No refund as of yet after 45 calls, the company speaking with a million people suffering incompetence. I have not receeved any refund yet. Please do not deal with them at all.

I had the low speed DSL from AT&T and put in an order to upgrade to the 6 Mbps. The order was completely messed up. First AT&T cut off the low speed service for two days. After several calls with no resolution, I called the CEO's office and they were able to schedule an appointment to get service connected. The tech arrived and connected service, but when I ran the initial speed test the line had been provisioned for only 3 Mbps. It took another two days and several calls to the CEO's office to get this straightened out.

Once I finally had service, a second test showed that while I could download at nearly 5 Mbps, the upload speeds were half of advertised speeds at best. Many more calls later and AT&T is doing nothing to correct the situation. Work files can't be uploaded in reasonable times. Interruptions in service mean, I can't work from home at all. I can't share family videos with my parents, one of whom has cancer and can't travel to visit. My local web server is not able to serve web pages or stream video without interruptions.

I continually check to see if DSL is available on my road. My home is a mere 1/2 mile from a main highway. DSL is available all around me within a 7-mile radius, but still none is available here. Two years ago, I wrote a letter to the main branch of AT&T. I explained the need for high speed internet for my business and also pointed out the number of families on this short road that would sign up for DSL. A lady calling herself the VP of AT&T called me and informed me that my road would most likely never have a DSL.

I was disconnected in June with an outstanding bill. I paid it in full on July 21st. I was told many different stories on why my service was not reconnected. Well, today July 28th, I was finally on the phone with someone that was able to help me get reconnected and whilst I was speaking and completing my order for DSL, yet again she informed me that someone else was able to take my available order and now it was also no longer available to me. I think this has been horrible customer service and I am tired of the run around. I can not communicate with my family without this. We are on a fixed income and I am getting varying stories on why I can not be reconnected.

This is an ongoing problem. I first had connection issues about 2 months ago, so they sent out a technician and found a minor issue. I still had problems with connection in the evenings. I dealt with it until 2 weeks ago. Then their billing department stopped my service while I was on a business trip. My girlfriend called me and explained that there was no service. I called and they told me that I had to speak with the billing department. I called them and found out that they had never automatically deducted of my card for my bills. It even shows on my bill the amount they are going to deduct and on what date. So, this problem was on their end.

I called the technical department again. They could not do anything and said that I needed another technician to come out.

At this point, I felt this was getting ridiculous. I told her I needed them to go out of their way to get me a technician at a specific time, which was 8:00 am the next morning. I felt I was waiting on them enough. She confirmed this was going to happen. It is now 1:43 in the afternoon and no contact from AT&T or anyone for that matter.

My internet is working, but there is an underlying issue that needs to get fixed. Everyday there is sporadic connectivity or nothing at all at times. Yet, they are only concerned that if it working, it's fixed. But the same issues continue to happen. I am currently still waiting for someone from AT&T to contact me for their scheduled visit.

So we moved to a new house, we had AT&T Uverse at our old place, but had to downgrade to DSL due to Uverse not available in our new, more rural neighborhood. Phone service was installed on June 15th, and we were to receive our DSL hardware and self installation items within 3 days. A week passed, and nothing arrived, called AT&T to find out what was going on. The rep said there was an error with our account and they would have to give us a new phone number. I informed the rep that I am not going to change phone numbers because they had just given us our new phone number and we had already changed the number on our accounts, work, etc.

So they opened a remedy ticket that was supposed to be resolved in "24 to 72" hours and they would call back. A week later we had nothing still. Called back talked to a supervisor and they claimed they would call us back in 24 hours, 3 days later nothing!

Called back and they had found that someone had started the process to give us a new phone number but didn't complete the transaction, so there was an error for two phone numbers on one account, 2 days later it was 'fixed' and we would be receiving our DSL items in 2-3 days.

A week later, still nothing, had to call AT&T again, and literally had to start all over, account error was still there. Fast forward two weeks and 4 more phone calls, later we get the DSL modem, but they forgot to include the DSL filters! A week later we get the filters, hook up the modem, and guess what, during registration we received an error that our account was invalid.

We were using our existing AT&T account information to register, which we were told would work, again another ticket was opened to remedy the problem, as usual the 24 hour call back was not received, called 2 days later to have a technician tell us we would have to set up our account as if it was new, after being told that we could keep our old AT&T account information.

I informed the rep that the registration screen informed me if I used new AT&T account information, my old information would be lost. A week before AT&T was telling me we could use our old account information, so I was lied to. As I was trying to explain this to the AT&T rep she hung up on me! I called AT&T to disconnect my DSL service totally, and twice was hung up on during the process (sneaky tactic AT&T).

Finally I called and asked immediately to talk to a supervisor. Point of this, AT&T has become large to provide customer service, their call center reps are clueless, and they cannot provide what they promise in the time frame they promise. I called Comcast today and now will be receiving internet and phone through them. I have heard more good than bad about Comcast, and actually talked to someone in my city at a local office to arrange service and hook up. And guess what? Their technician installs the phone and internet service, and will not leave until it is connected!

I basically agreed to get a service from AT&T for my high speed internet. It was a big mistake. After I paid twice for my router, I finally got refunded for one of the payments which was fine but that's when my problems really started. My service was suddenly cancelled soon after and nobody could help me out then I had to pay a fee to basically get a new account. After that they kept sending out technicians to do an installation even though I had service. Anyway, moving along, my interned got cancelled soon after that again and then finally came back and now my bills are just ridiculous one bigger then the next.

I was told that I would pay $25.00 for my service and now it's 5 times more than that. And not only that, my high-speed interned which I originally paid for is now reduced to a slower speed. So congratulations AT&T for becoming the worst customer support provider in the entire field of business. I have never been insulted so much and aggravated over simple internet service. This letter may not mean much to any of you but I will make sure I can get as many people as I can to cancel your service including myself.

I am 92 years old and spend 1/2 of the year in Florida. This past year, when things were put on vacation status with AT&T, I was told that the internet would be turned completely off. Upon returning to my home in Arkansas to have this reconnected, two appointments were set up and AT&T internet never showed up or called about the missed appointments, then set up another appointment that they did show up for and turned the internet on. Then they charged me $302.96 for hooking up what they disconnected last year (simply ridiculous).

That was their decision to disconnect my internet last year, not mine. The price is outrageous and I do not feel that this is a fair pricing to just reconnect what was already there. In my opinion, this price should be reduced by a great deal. If they expect you to pay for their decisions to change their policy, they should at least tell you up front what you are looking at when you receive your bill. I do expect this bill to be adjusted in response to filing this complaint. There was no help at all on the telephone when called concerning this charge. Please contact me as soon as possible so that this matter can be resolved. I am reducing my telephone bill by this amount until this is reconciled.

I have a wireless internet contract using a USB Sierra Modem since May 2008 with AT&T for unlimited usage. They respected the contract until yesterday, while in NYC, my account was suspended already for 24 hours due to, as their email says it, "Our systems have detected that you are using a substantial amount of data and have exceeded your data plan allowance and will incur overage charges. Data usage which exceeds plan allowance bills at the overage rate associated with your data plan.

They say, "As a valued customer, we are sending you this email to assist you to avoid possible service interruption and minimize a costly bill. To check your data usage online simply Click here. It is an easy and convenient way to keep track of your usage. (*Important: There are delays in reporting call or data records. It may take up to two to five days for usage on the AT&T wireless network to show up in any voice or data category). Please contact us, so that we may assist you in selecting a plan which meets your needs."

After 2 hours of talking, they recognized that they cannot charge for the overage over 5 gig (their new policy, not in effect at the time of my contract) but they invited me to change to a plan in which I would pay over 5 gig of use. Of course, I rejected such invitation. Apparently, they are planning to just suspend the account and make me pay by fact.

I receive a call from an AT&T Corporate representative advising me that I will be receiving a call from the corporate customer affairs unit (or such) within the next 2 days. Keep in mind, AT&T has not released my home telephone number that they stole as of yet, so I still cannot receive calls from my family, friends, or business associates. Vonage advises me that it is their hopes that everything will be back to normal by the 29th of June. Meanwhile 2 days later, I still had not received a call from this so-called representative of AT&T to assist me regarding my complaint before I leave for my anniversary vacation. I am not really surprised because of the dishonest statements so easily spewing from their mouths.

So here I am on my vacation when I receive a call (Monday June 28th) from Ms. Irene E. Wow, this woman was a piece of work. She leaves me a voicemail because of course, I was busy on vacation! It didn't matter to her. Nevertheless, I call her back on Tuesday, June 29th only for her to tell me that she has reviewed my letter and basically proceeded to sell me the bundling package that I initially did not qualify for. Wow, are you surprised? I'm not. I ask her if she was serious. She proceeds to tell me that there was a mistake made when I was told that I didn't qualify for it. I reply to her that I was no longer interested in additional services from AT&T.

The damages had already been done beyond a cross-sale from her. I no longer hesitated to be direct with Ms E. and asking her what her intentions were in calling me. She tells me that she cannot grant me any reimbursement for my loss of wages or any other losses that I had incurred, but can offer me a new Wireless gateway (which she never said was free). In all honesty, this woman's information was an indication that she was lacking sufficient information or background of my account why explained her total ignorance.

Nevertheless, I got real quiet and proceeded to re-explain for the tenth time what had transpired up to the point of my complaint. Basically, that I had already purchased a router and had no need for another, so that offer was a waste of time. Ms E. confirmed that my 704 was still active with AT&T, and I inquired as to why because I was told that the number was deactivated according to the information of one of the customer service reps and was waiting on transfer back to Vonage.

Well, I guess this information was another L wait for it. Wait for it, lie! Nevertheless, several long unsatisfying minutes had surpassed when she advised me that she had to look further into what I had told her, as if. She requested that I contact Vonage again about the status of the line transfer when we were disconnected. Expecting a return call shortly afterward, a day later she calls me back reconfirming the previous unprepared replies as the day before. However she did come up with a new topic for conversation, my DirectTV account. It seems as though she was digging around for something new to talk about. I obliged her by telling her that yes I had requested that my bill be combined with my AT&T DSL bill so that I didn't have to kill more trees, and I understood that under normal circumstances there would be a discount for doing that, but I did not have more than one account with AT&T so I would receive no discount, but I wanted it anyway.

After further non-progressive discussion I told her that discussing my DirectTV account was not an issue for discussion, and I wanted to resolve this dispute. So I asked her again what she was prepared to do. She repeats the 2Wire gateway offer (as if I hadn't told her the day before that I had spent money purchasing one) as a settlement mentioned before. I asked her why she was wasting my time. She replied as if she didn't think it was a waste of time, so I told her that I would be contacting a legal representative and told her good day. Thinking it would be over, she calls me again the next day. Whew, I am so glad I was on vacation otherwise, what would I be doing. She proceeds to repeat records of information about my DirectTV account showing up on my bill, and that I was responsible for that portion of my bill. Bill, bill from where? AT&T? Yes, why is AT&T billing me?

The last representative Ricardo told me that I would have a credit on my account (somewhere around $75-79 dollars) so I should not be receiving any bill. After purging her mouth about DirectTV, I asked her the big question, exactly how much of this bill was from AT&T? Around $182. Excuse me? Yes its true, but she proceeded to tell me that she was going to take care of that bill. I almost choked! I had so many emotions and words going through my body that I had to put the phone down. I wanted to tell her in no uncertain terms that she could kiss my, well, never mind.

Anyway, I don't know what upset me the most, the fact that AT&T was billing me for something or the fact that she was mentally incapable of truly recognizing that what she told me was the last and final straw with me. She told me not to worry because she would be taking care of that portion of the bill as a courtesy. You are truly a delusional individual if you thought I was going to pay that bill anyway, I told her. I asked her what would make her think that she was doing me a favor when I should have a bill for the next 4 months as it was.

The mere mention that I had a bill of this magnitude was an obvious deceitful and dishonest technique to subliminally convince the customer that by creating a charge and then promising to rectify it was their delusional way of reimbursement. I hysterically laughed with a tear running down my face and hung up the phone. Oh by the way, I did speak with Vonage, and they told me that AT&T is not responding to the request for my home phone. It is July 4th 1:05p.m. and I still cannot receive calls to my home. I tried to access my AT&T account to take a look at this bill, but I am conveniently not on file, so I cannot access the bill. I do have internet (it is very slow), but I still do not have my home telephone.

For 3 days the AT&T web page will not remain on viewer, flashed on and off screen; launch arrow FFC-1 appears. Tech support has failed after 4 calls. I cannot email publishers and agents about my novels. The monetary impact is killing me. When a book is unpublished, it makes no money.

I called on June 11th to move my service from my previous home to my new one. The representative said that I will have service on 14th. No one came to connect the service, I called on the 15th. I did not get service until the 17th. June 16, I ordered internet service, and agent said that I will get internet service on the 18th for $25 a month. No one came on the 18th, I called again on the 20th and now the representative said that service will now cost $38 a month, and I get it. Why didn't I get internet for $25 month? Like I asked for, I also have to add with the price of $25.

Due to the age of the building I do business in, I am forced to use AT&T DSL. My business is a retail business in a mall (teeth whitening). I rely on my DSL service to process credit cards and when it is down, I am unable to collect from customers wishing to pay with debit/credit cards. Since I require payment after the service is completed, this can be very costly! My AT&T DSL has been giving me trouble for 3 weeks now, and after numerous calls to their customer service center, it is still broken and is getting costly to me. (Almost $500.00 I have lost so far.) Their customer service has much to be desired.

After a lengthy amount of time navigating my way to technical support, I encountered a 15-25 minute wait to speak with a technical support person. Each time, I am told to find the jack and check their filters, unplug wires and bring my laptop from home to test their network. Every time I have tried to do this, I have been disconnected from technical support and have had to start the process over. (They asked for a call back number, I have never had a call back though.)

I have asked repeatedly for a technician to come on site and repair the DSL service and was told this idea is not an option due to cost. (I was told it cost billions to do this.) What has this once reputable company come to? While I am losing money because of their inferior product, I am supposed to save them money by being a do-it-yourself DSL repairman? Is this not what we pay for every month? Three days from the last call and AT&T is sending me a new modem. I was told to bring my laptop from home to program it.

My DSL was turned off on 6/18/10 after the company debit my account for the monthly bill. When I called them they said ti was disconnected because my phone was disconnected for past due bill on 052810. And because of that I can't have DSL connected. This was never explained to me when services were connected and so long in between phone being turned off did they wait to turn off DSL. They told me I didn't need a phone line to have DSL why are they associating the two of them together if they don't work together. I got no satisfaction when trying to resolve this matter on the phone with them. Customer service is terrible.

My 3 year old Seimens 4100 b modem appears to be failing, and after 2 online attempts and 2 phone calls that lasted more than 30 minutes each. The Tech support department can neither confirm or replace the defective modem. They continue to direct me to the Customer retention department. It seems odd to me in this day and age AT&T can't figure out how to keep their customer's happy. Something as simple as replacing a modem, like Time Warner and Grande Cable both have done for me in the past at NO CHARGE, would go a long way in keeping a customer happy. So would hiring more people to man the Tech Support lines to keep from calls running over 10 minute waits.

Can anyone direct me to a REAL email address to write the company?

My 93 year old client who has dementia and does not have a computer was contacted by AT&T and sent an internet modem. I called AT&T three different times (on different dates 4/21/10, 5/18/10 w/Bobby, 5/20/10 w/Lisa) spending minimum three hours with disconnects and on holds to send modens back. Each time I called to get a return authorization they would send me another modem at which time I ended up with three modems. I shipped them back UPS. AT&T emailed me on 6/10/10 stating they had not received modems. I called them and after an hour spoke to Joan T supervisor. She said they received two modems. She called back and said the other was in transite since 5/20/10.

This was rediculous. This is preying upon the elderly! My client sounds like she is 93. Then not being able to return the modems or speak to a supervisor. The other times I asked to speak to a supervisor I was told that non were available. I'm not sure that the problem is fixed but I hope so. Supposedly my client is now on the AT&T do not call list.

Now I am again getting double billed on two separate account numbers by AT&T. I have continued to pay my bill promptly. I have records that show I have paid for wireless services and internet services on time every month. Please help.

Thank you.

ATT took over my BELL SOUTH DSL account a year ago. That was the re-beginning of the long gone ATT foul play. That is I had service with them previously. At first they assigned me a temporary email address, till my usual one was transferred from BELLS-SOUTH. The said email address was linked to another subscriber, who was into cyber sex, whose ************emails with all their attachments were filtering through my mail! It took me a year time of phone calls and complaints, in order to get a new land line for ending this mess. Along my new service my monthly fee had increased and DSL speed declined.

Contacting PUBLIC SERVICE COMMISSION helped in resolving this increase: However, I was referred to you for the DSL speed problem. In the meanwhile, Beth an ATT representative called today wondering about the diminished speed issue, she found out that at the time of my service transfer from BELL-SOUTH it was lowered from 3000 MB to 650MB. She said such a change had to have taken place with my own consent. She said my once fast speed DSL via BELL-SOUTH was a comparable to DIAL UP now with ATT! Which is exactly my own observation.

Nonetheless, this is the ATT typical business practice in Florida ( They can not get by with such in California). I had a long distance service with them some time ago in Florida, when they increased my by minute charge from one cent a minute to five, saying that I had requested it. There was no footage of this call recorded for quality purposes, of course! What do you think will serve best for this mastermind foul-play? A pattern of corruption of this magnitude!

They did not tell me that I would be under contract with the internet, therefore, when the service went down they wanted to charge me $85.00 to come out and take a look . I decided to drop the home phone and internet service to go back to comcast. However, they wanted to charged me $150.00 early termination fee for the internet...this was not told to me when I agreed to take the service. because I bundled my bill, now my cell phone will be disconnected if I do not pay the whole bill due. I have been without phone and internet for 7 days.

A couple of weeks ago, I called to activate high-speed internet service at my new home. Unfortunately, the excellent provider that I had at the old address, RCN, was unavailable here so I decided to order AT&T.

The equipment arrived a few days later, as expected. The instructions on how to do warranty/ the $100 gift card to offset the cost of the equipment never arrived. That turns out it's a lot more complicated than your agent (Sara, SE732Q) made it sound. She lied. Plus she never sent the info. All she cares about is getting the order and to hell with the customer and all the false promises she makes to get that order.

Today, I spent the entire day trying to hook up and troubleshoot the router/modem. I followed the instructions and ran into problems (didn't work like it was supposed to) and spent the whole day, from 8am to 4pm, on the phone with AT&T customer service and technical service getting passed on from one useless person to another. I got hung up on three times. Finally, David (DG2300) said that I needed to have a technician come over to my home to fix the problem. He said that one should come out between 4pm and 8pm, so I spent the whole day AND the whole evening at home trying to fix this.

I got a call from Cornell (CB9797) at 7:50pm saying nobody would be able to come out tonight. So we re-scheduled for tomorrow morning, and I now have to spend yet another day at home, not working, waiting to try to get this set up. This makes for yet another lie, another broken promise by AT&T.

AT&T does not cate about their customers. I got passed around from one incompetent customer "service" agent to another, providing no real answers, no solutions, just more lies and more broken promises.

I asked to speak to a supervisor several times today. I was never granted that request. They said supervisors were unavailable, busy...

One of my email address has been deleted and I have had no success getting to anyone to restore. I have spent hours and days on the phone, and on hold, trying to get to the person that can actually fix my problem. ATT doesn't have people qualified to take care of problems. My average call is over an hour per call. my email is being returned as undeliverable. This effects my business as well as personal business. I want my account fixed, I am paying for it 24/7.

Last December, I called AT&T to make phone and DSL connections. They took my order and I gave them the location and requested certain phone numbers that had been put on hold during a renovation of the building. That part was not a problem. But, then the nightmare began. They called and set up an appointment for installation. They did not show or call. I called them back (it took 5 transfers) and set up another appointment. They did not show or call.I called them back (it took another 5 transfers) and set up another appointment. They did not show or call. I finally called (another 5 transfers) and got a person that was handling the account and explained the situation.

I thought I finally would get some action. This part only took two weeks. They finally called me and said they had a problem, not enough line serve in the area from the central office, they could have told me that two weeks ago. They could not tell me when they would have lines available because that was another department and they could not get that information. I kept working with the contact person and finally after two more weeks, got a date set for the installation. They didn't show or call. Through the contact person, I was finally able to get the phone number of the local installation supervisor.

I called him and explained my situation and was able to finally get a time for the installation. The person did show and the phone installations were completed. Now comes the DSL installation on one of the lines. They took another two weeks and multiple phone calls and transfers to get an appointment to get the DSL installed. The technician finally shows and the installation is completed. But a second technician shows up to do the installation later that day. I had to send him home. Now you would think this is all. Well, you're wrong, it was just the beginning of the nightmare.

Next came the billing. They sent the bill to the wrong address and person and as a result the bill did not get paid. Instead of calling the contact person, myself, listed on the account they just disconnected everything. I have had to go through the same process all over again and it has taken two months to get everything corrected and reinstalled. I called AT&T and after 4 or 5 transfers, I was able to determine that the service had been disconnected. I asked why, but they could not tell me, nor could they reconnect. So after two more days and several phone calls and multiple transfers, I was finally put through to billing and they informed me that the bill had not been paid and they could not reconnect until it was paid.

After talking to this person, I finally discovered that they had sent the bill to the wrong address and person but that made no difference to AT&T. No way, they wanted their money. I did get them to change the billing address and to the right person. But since we had no bill, I could not get the bill paid. They said they would fax me a copy. They never did. I finally went to the address they sent the bill to and they had just received another bill so was able to get a copy and had a check cut to make payment. This was taken to the payment center but they would not accept the check as payment. It had to be a credit card or we had to mail in the payment. We mailed the payment and a week later, they finally showed it as paid. So, now we could start the process to get everything reconnected. The nightmare continues.

I called to get the service reconnected and they took the order but this time they wanted the corporate federal tax number, as if I carry that around with me. So I had to call corporate and get the information even though the first time around that was not requested. I called them back and after 4 or 5 transfers, they got me to the person that could take the order. By the way, a few minutes before I called the same number, and got a person to place the order with one call. Interesting isn't it? So I place the order and they give me a day for the installation. They come and install the phone lines but I have to make another appointment for the DSL.

I call and make an appointment but they don't show and I call them again and after 4 or 5 transfers, I get someone who tells me they are sorry but they no longer install DSL but they can install U-verse so I make an appointment for them to come and install/pull the cable. On the day scheduled for the installation, the technician calls me and said he was on his way and would be there in 15 minutes or less. I have been waiting for an hour and no one has showed. So I look at my cell phone and pull up the number that called me and find out he is lost and cannot find the address. I give him directions and he drives by a couple of times and then calls me and said he is still lost. I give him further instructions and walk out to the street and flag him down. I find that they will not be pulling any cable but will bring the U-verse in over a phone line. Interesting how one person tells you one thing and another tells you the truth. As part of the installation, I also found that they had the wrong person and address on the billing again. I got that straightened out but will check the bill when and if it comes to make sure they don't overcharge for the service this time. This only took another 2 months to get done. So the nightmare might be continuing if they didn't get it right.

There are three suggestions that I have for AT&T: 1) Consolidate all your phone numbers and departments/businesses into one phone number to call and one person to handle all issues with the account and have them work directly with the customer until all is done. No more calling phone numbers for each and every thing that needs to be done. AT&T is so fragmented that it is a waste of time and money. 2) Have a single information source or database accessible by the person handling the account so they can answer any questions customers may have and provide them with the service they need. This can save the customer a lot of heart burn and the AT&T millions if not billions of dollars in costs each year. At present every department has their own answering personnel and no more information than what they need to deal with which leads to confusion and upset customers because they are getting shuffled from one person to another and have to go through an explanation every time they talk to someone. This is a waste of time for everyone. 3) Have a complaint phone number that can be called and act upon the complaints to make AT&T lean. If customers are having problems, it is the best policy for AT&T to take care of the issue. At present they **** customers off and have no feedback to correct their problems, so they make AT&T problems the customers' problem.

I am still trying to get my billing and service level correct. I have been with AT&T for quite a while and never had a problem until recently with my DSL service/billing.

On February 9, 2010, AT&T Worldnet Dial Up service was to be discontinued as of March 15, 2010, per email from AT&T. I called 1-800-400-1447 to move my account to the new AT&T Dial Internet service and spoke with a person (#1) in "Chicago". He said they had a special going on for DSL; $19.95 for 6 months, then $25 per month after that time period and a $75 credit card promo. This required a 12 month contract. Equipment would cost $82.85 (plus shipping and handling approx $12). Equipment would be delivered by Wednesday, February 17, 2010 and service turned on Friday, February 19, 2010.

Thursday, February 18, 2010, no equipment was delivered. I received an automated called from AT&T saying the order was complete, but had not received the equipment so I and spoke with a person (#2) in Cleveland, Ohio this time. She said it was procedure for the equipment to be delivered on the same day service would be turned on and said order was being processed. We verified I had ordered, the "Express DSL for $19.95/6 months and $25/month thereafter. What had not been explained to me earlier is that they offered 3 levels of DSL: Basic, Express, and Pro. So this was new info, but I was confirmed at the Express level.

Friday, February 19, 2010 Possible Disconnection. I received another automated call verifying service request, etc., and maybe for possible disconnection. I called the 800 number again and spoke with a person (#3) in Texas. She looked in the system and did not see any disconnection order, nor did she see any order for DSL in the system. They did not ship because "no order had been placed". I told her the full story about this order and she re-entered the order in the system and assured me I would receive equipment and be turned on by February 23, 2010. I would also get a $25 credit on next phone bill.

Friday, February 19, 2010, I called back to verify order. I called the 800# back to verify information that person #3 had entered correct level of DSL. Good thing I called back because this had been entered at the higher level of DSL for $30 per month Pro Level, so this technician, person #4 in Arizona canceled #3's order, got a supervisor to assist him (so he said) and we started all over; $19.95 for 6 months, $25/ month thereafter for Express and the $75 promo card. I will receive equipment by Tuesday, February 23 and service will be turned on same day between 8:00 p.m. and 12:00 a.m. He gave me his agent ID and he said to use that as my confirmation number if I had any more problems. He also said since he worked as a technician in the dial-up department, he would also cancel my dial up as of April 3rd, and give me a month credit on my dial-up service, just in case I had any problems with DSL. I requested a letter to verify our conversation, he said no problem.

Tuesday, February 23, 2010, I received the equipment, service on and everything was okay.

I received monthly bill. Charge for equipment was $87.05 plus $12.95 S/H. Monthly DSL Charge was $30, not $19.95 and they still had my service listed at the "Pro" level.

I called Indiana Utility Regulatory Commission 282-2712 and told them my situation. They said they could make a report and send on to AT&T. At that time, I said I would give AT&T one more chance before I filed a complaint.

I called 800# again, spoke with person #5. Told her the complete story and that I had called the IURC and were ready to file a complaint if this did not get resolved. She corrected the current bill in the system, told me to deduct the full $30 from my current bill and she guaranteed me my account was correct for future bills, $19.95 for next 5 months.

Monthly statement is still charging me for Pro level. They finally have the $19.95 corrected. I called the AT&T Customer Support Department 800-288-2020 and spoke with person #6 in Chicago. She said to "let it ride", stay with Pro service until my 6 months of $19.95 are up (September) then call and ask for the Retention Department. She said they would take $10 off my bill for the next 6 months and stay at Pro level for all my troubles. She also stated that the $25 per month charge for Express is incorrect, that as of February 23 there was a price increase to $30 per month is what I should be charged. Makes me wonder if this is why my original order was cancelled and then re-entered at the 2/23 date of the price increase just so they could bill me at the higher cost?

When I told #6 all the different operators I spoke with in other states, she said I should have only spoken with a "Midwest" operator since other regions of the US have different promotions. She deducted $30 from current statement and told me to call back in September. I asked if there would be any problems if I "let it ride", since I knew it was the wrong service and accepted it anyway. She said no, but I don't trust AT&T at this point. They have been telling me anything they want just to shut me up.

When I received the Order Summary in the US mail it was also incorrect and I called to try and fix this problem at that point. I feel that AT&T has lied to me from the beginning just to get the more expensive service. They had no intention of giving me the service I requested. This makes me wonder if there are problems with the Express service and don't want to tell their customers, instead they just smoothing it over month to month.

I have been complaining since October 2009. A repairman finally came today after constant complaints with the 2-wire modem/router. He replaced all the wiring and guess what! It only works for a total of about 30 minutes, hardwire or wireless. I can't call, because they exhaust you as a consumer on the phone by transferring you to a minimum of 5-10 people!

I have been unemployed and looking for a job. I received a contract assignment to do work from home; however, it requires consistent internet service. So besides having an emotional breakdown trying to pay my bills by not making any money, I have not made any money off this piece of crap service for $168/month!

I have contacted AT&T five times about my $22.95 refund for its dial-up service I had for one day and one day. This is the second complaint with this board about this matter. I am frankly getting tired of the run-around from all parties. All I am requesting is what's rightfully mine. If this complaint to this board does not work this time, I will draw the conclusion it is nothing more than hot air hype. I am still out $22.95 that should have been refunded three weeks ago.

I signed up for a DSL account back in early Jan. of 2010 and then changed my mind. I received the hardware and software to install on my computer. I had 30 days to return the product and cancel my account. I cancelled my account and sent back the equipment within the 30 days. After doing so, I was sent a bill. I called and told them that I already called and cancelled my account and they said they made a note of it. I received a collections bill in the mail about that same account a few days later. I called again and they said I owed money and that I didn't close my account. My credit has been damaged as a result of this and it's not fair and I hope that people read this story and choose another provider.

I was offered a total of $200 rewards for upgrading my DSL service, which turned out to be false, and they ended up only giving me $100.00, and had then since passed me around when I inquired about the other $100.00, only to be told I will only get $20.00, and had to wait for another 30 days. I do not care about the money, but the customer service has been really disappointing. I have e-mail correspondence to prove my claim. I just signed up for the service and now I have no choice.

In October 2009, I received a sales call from an AT&T rep for high-speed DSL service. I explained (1) I had Time-Warner and (2) I didn't have a land line phone. She said it didn't matter. That didn't make sense to me and she explained it would work without the line being active. After some discussion I declined the offer. I clearly declined the offer.

Two weeks later, I get a box of DSL equipment from AT&T. I returned the equipment, called AT&T and explained what happened. The sales rep. apologized, assured me she was crediting my account but said I needed to return the equipment. AT&T has since confirmed that they have received the equipment.

Since then, I have received a bill every month, which has always prompted a series of phone calls from me explaining in pain staking detail that I have never had service and didn't order service. I have been transferred, hung-up on, redirected, accused of lying, and apologized to at least a 20 times.

Now, credit agencies are calling. The bills won't stop and there seems to be an apparent (perhaps intentional) disconnect between the "billing" department and the department that issues credits. Today, April 5, 2010, I received another bill with a partial credit of $20.00.

I ordered DSL for small business, in which the business is a church, from AT&T. The DSL was never connected, because it didn't work on the computer, and I told them this, they ignored me. I tried to have a technician from the company to help, to no avail. So I had the DSL disconnected, after having it for less than a month, I didn't want the service anymore.

They told me it would be over $2,300.00 for early termination fees, which I feel is highly unreasonable, I refused to pay those outrageous fees, it's still the same today. I never read about these fees in the contract, didn't know about them at all, is this fair? The business (a church) which didn't have bad credit, but with this early termination fee of $2,300, it's still on the business credit as not paid, giving the church a blemish on it's record.

While I was in St. Peters Mo., my TV service and internet access was through AT&T. On Feb 18, 2010, all services were discontinued and I moved back to Seattle. On March 26, I received a letter threatening me with collection actions if I do not pay $16.62 that was past due. I had never received prior notice of this amount. I sent them the amount the same day. The next day, I received a notice that they in fact owed me $3.33. They said the cause was that there collection department was running behind.

Since then I have received the $3.33 but not the $16.62. If this wasn't enough, on April 4, 2010, I got a call from a collection agency claiming I had not returned equipment and to contact AT&T to avoid collection activity of $200.00 for allegedly non returned equipment. Today, April 5, 2010, I contacted them. As it turns out it was an error on their part and all equipment had been returned. Obviously AT&T's first line of action when they make an error is to attack their customers.

Problem #1: I added AT&T internet service this week and since then, my email is much slower than usual, taking up to 5 hours to be downloaded. Problem #2: my computer won't stay in my won network, so I needed to find out how to make it stay in my network, because I have to change it with every new search or website I try to enter.

I called to try and resolve this which seems like a simple problem to fix. I was transferred two times. Eventually, to a foreign person who speaks from a script. They promised my problem will be solved with their experts and then they said there would be a charge. I told them this all happened after their service and that I don't want to pay a charge. That is it. Bad customer service, condescending, robotic tech support half way around the world not willing to listen to me, the client. If I could, I would not have AT&T service.

For the 4th time in less than a year, I have had internet charges put on my bill that I did not sign up for. First, it was some enhanced internet for which I called right away to dispute and was told I must have ordered it. I explained I'm the only user of the computer, and I know I did not order it. They told me I would have to pay the charge, but it wouldn't be on the next bill.

Well, it took me 3 months to finally get that off my bill, and yes, I paid for it but never got any credit. Now I got charged for ID Baron- -theft protection plan again that I did not sign up for. And now they think I am to pay this, I told them that I will not and they can disconnect me first. I'm being forced to pay for services that I did not want or order so that AT&T don't disconnect my service.

Back around November or December of 2009 AT&T was offering a reward incentive to switch services from a person's present carrier to them. It could be as much as $250.00 reward if TV, phone, and internet were all switched to them. On 11-23-09 or so I called to switch my phone and internet. I was told I would get $200.00 30 days after service was switched. I called earlier than that and I received a $100.00 pre-paid Visa card at the end of December for the phone switch.

They then told me I would receive the other $100.00 after I completed the waiting period of 30 days of having active service with them. The phone and internet and the first billing date was 12-04-09. My phone and internet were both officially under AT&T on this date. So, I called the reward center on 1-06-10 and told them it had been a full month of active service and that I would like to get my $100.00 for switching my internet to them. They said fine and they would "process" it and send it within 4-6 weeks which would had put it close to the beginning of February.

They told me I had to call customer service with 3-way-calling to them (reward center) to verify dates of service which they did not pre-warn me would be a requirement before the Visa card would come to me. Then they had me under the wrong phone number--my son's old number I got for him with a separate phone number--completely different from mine. Yet, every time you call them they verify the telephone number that you are calling about. So, after multiple calls, I got that straightened out.

I call every other day and tell them I should have had the card by now. They say it is still "processing"--what does that mean? I would like to know what goes on with processing and why does it take so long to do it? I guess they need the interest it's drawing or something or they want me to give up trying; it could be that AT&T has too many cooks in the kitchen. They had assured me, at one point, that I would receive it no later than Feb. 21.

Last Thursday, they told me it would go to the bank yesterday, which is Monday, March 15th and be mailed out directly. Today is March 16, 2010 and I made my usual call to see what today's excuse would be, and they said I had gotten "disqualified". I asked what that meant to several people there with several calls in which I asked what that meant and why it happened. No one could give me an answer. They said it was "requalified" on March 12 and I would receive it in 4-6 weeks. They said it had not been mailed yet because it is still "processing".

No one knows who I can contact above the regular supervisors. When I asked to speak to the supervisor's supervisor, they say "she's not here today" or "she doesn't take calls" or they put me into an empty extension of somehow that goes to no one. Today, I asked for corporate's address and telephone number and I talked to 3 people, and no one would give it to me. They told me to go to att.com/consumerappeals to file my complaint. I went to the site and the website no longer exists and another one is not given.

This is ridiculous. They said 30 days after service, and it has been this long (from 1-04 to today 3-16-2010). I have called them and acted nicely, impolitely, politely, raised my voice (and my blood pressure), gotten so mad with them, hung upbut who wouldn't? It is false advertising mixed in with incompetent personnel and AT&T's system. My sister ordered her service with them two weeks or so after me, and she has already received all of her rewards.

Is there anything you can do to help me with this and get my reward and file a major complaint to the higher-ups at AT&T's corporate office? I am not sure what the new story will be when I call them to find out if my reward has been mailed yet. I would be sincerely grateful if you could help me with this complaint. Thank you for your time and attention. This has caused my pulse to beat more rapidly and has caused me great frustration and anxiety. Also, I have counted on that money when it should have been here long before now so as to pay some bills, which other arrangements have had to be made.

For months (4) our home was unable to access DSL service. When two technicians came they gave us a waiting time from 8 am to 8 pm. They wanted to charge us additional charges for technical support because the unsecured (anyone could access our service) line needed someone from a different department. When we wanted to cancel the phone line and just have DSL they gave us different prices as to what was advertised. When I made them aware of the correct prices they changed the price to the correct price.

Except the explanation of the billing was so complicated I had to ask twice but from what I understand they will charge us for two months. Apparently they charge people for the first month and a last month even if the customer is not on contract. We were also given a credit for only 2 months. The problem is we were out of service for more than that. Since we canceled the phone line and only have DSL, where do we get the rebate?

It took 2 and a half hours to reach a human being on the telephone to complain about malware/spyware on computer. I was disconnected 3 times. I was charged $107 for the problem to be fixed that I was led to believe AT&T was already protecting me from. in total, I have lost 5 hours of work time on the computer. My blood pressure rose sky-high from dealing with this company.

In December of 2009, I went to the Caribbean islands for vacation. The hotel guaranteed free WiFi. When I arrived, there was no connection. I received a few urgent SMS on my phone from my family, to check my email, and had to use the laptop. Being left with no other choice, I connected to the internet, using an AT&T device, USB Connect Mercury. Upon the connect button being enabled via Sierra Wireless connection manager, the drop box on the screen showed one and only one option, AT&T Standard connection. I knew at the moment that I absolutely have to check the roaming rates, despite the convincing message AT&T standard! It took me 17 minutes to find on wireless.att.com site any information related to roaming charges for data (not minutes, since I used USB device and laptop) in the Caribbean.

It is important to know that the night before I left the US, I did go to the AT&T site to get the information, and the site was not available. I made all of the screen shots referenced here, assuming I might need them. In 17 minutes, while browsing AT&T for roaming charges information, the movie kicked-in in my iTunes, and somewhere around 70mb were downloaded to my computer, before I got disconnected, no luck finding anything useful. When I got back to the US in January, I received the bill for my connection on the island, $1,700.00 for a half an hour! 4 times more than my entire vacation. Since then, I spoke with at least 5 different representatives, who each promised to help and talk to their supervisors. There should be notes on my account. The last representative asked me to hold off, and not pay until someone calls me to talk about my bill.

Today, AT&T suspended not only my personal account, but my entire family's account, without talking to me first. I did pay all of my charges for a regular phone, and the only amount I owe AT&T is that roaming charge from my vacation. There are many irregularities, and inaccuracies in their work. Their website is confusing and not usable, which caused me to owe them so much money. Please help me figure it out with them. Like I said, I have all screen shots of screens in my possession, to prove the lack of usability. The economic damage is unheard of. I have to pay thousands of dollars for connecting to AT&T for a half an hour, just because their site was not available when I had to double check, before the vacation. Please help.

I have yet to receive a reward for $50.00 that was promised to me for adding DirecTV service to my already 2-tier bundle. As of today, 2-24-10, I have not received this reward. I redeemed the reward on AT&T web site on 11-24-09, and the 1st ship date shows 12-17-09. I was told at first that they had an incorrect address, then I was told that it was stuck in processing mode, then I was told that it has been returned undeliverable 3 times. I did get the $25.00 reward for qualifying for DirecTV service, but the $50.00 just cant seem to get delivered. I signed up for a service with DirecTV for 2 years, due to this false advertisement. Now I am stuck with this, with no promised reward.

I have spent over 6 hours and trying to speak someone at AT&T and I ended up empty-handed. Most of them are overseas and English is limited. I have internet issue and can't speak to anyone.

I called to order high speed internet and they said, "fine, but before we can send a representative out we need $50", so I ran to my bank, deposited the money and called back They told me someone will call tomorrow with a time a representative will come. Two days pass and I call back. I was told, "Oh, to get internet you have to have phone service with us and cable." So I said to forget it and asked for a refund. I've never received a refund and when I call I get the runaround with no answers at all. I'm very upset since I'm struggling with money.

AT&T was offering a $100 reward to switch from your current internet provider over to them. A local service connection was required for the offer. The local service connection is required to receive any type service from AT&T--no connection, no service. I switched to AT&T. Then after 30 days, I received a letter from their reward center, stating that I was eligible to receive the reward with instructions on how to apply and receive the $100. I followed their instructions and applied for the reward.

After several weeks and no reward, I contacted AT&T, to inquire why I had not received my reward. I was then told that I was disqualified, because I had not fulfilled the requirements to receive the offer. I still have the letter from their reward center stating that I would receive the reward. I was so outraged by their response, that I filed a complaint with the FCC for deceptive and false advertising.

When I received a response from the FCC stating the matter was being looked into. I then received 2 calls from AT&T. In the first call, I was told that the complaint I filed with the FCC had escalated to the corporate level; that was the entire conversation. Then in a couple of hours, I received another call from AT&T. The person stated that even though I was disqualified for the reward, they would give me a $100 credit on my bill. I have not received my current bill, so I don't know whether or not I received the credit. I do believe the ad was deceptive.

I have the AT&T DSL Pro service which I am not qualified for, but AT&T DSL billed me PRO for many years. I called AT&T to complain and then they give me $120 credit instead of five years over billed. I've over paid bill to AT&T for the last five years, yet I have low DSL speed in my office, and I can't complete my work on time.

I called the technical support for DSL because I could not send or receive my email. The first girl could not help me. She told me that my email program had a "glitch" in it. However, on my Web mail, I sent myself an email and received it on my email program which is Microsoft Outlook. She connected me with another office that told me he would have to schedule an appointment in order to tell me what was wrong with my DSL connection or modem or whatever is the matter.

Then, they told me that that there would be a fee to talk to a technician on the phone--by the way, my phone service is horrible. There are people talking in the background, growling--fax machine sounds about 40% of the time when I try to make a phone call. There have been techs, repairmen, supervisors, managers, etc. out here numerous times and they cannot fix my phone nor my Internet connection.

I want to know why and why I have to keep paying for service that I am not getting. They say that the problem has to be happening when they arrive or when I call. Well, I can't call when the problem is occurring and when I do manage to get a call through to a person, they want to charge me a "fee." That is not fair and I do not know what to do about it.

I am a small business owner who has had the same problem with the renewal of my yellow pages advertising this year. I have also had AT&T call and speak to my assistant while I was in the office. I heard her tell them, no, she could not authorize an upgrade to DSL, and they did it anyway. I would love to see if there is a class action suit out there. I am still fighting the advertising issue.

My AT&T DSL service is awful. My home network goes down every month or so, requiring me to jump through a bunch of hoops to get all my computers reconnected to the internet. Worse, the day after a big rain, like today, my DSL speed slows to a crawl. I pay for 6.0 mbps of download speed, but today, it is running at a whopping 0.216 mbps. It's almost never about 4.7 mbps. I have been on the phone with tech support literally close to a hundred times over the past 4 years.

Over the past 5 months, they have sent technicians to my home 7 times to troubleshoot. Since it takes them a day or two to arrive, the problem has usually fixed itself and all they can do is check the lines again and try some new random tweak. I have phone service, cell service, two website hosting plans plus my DSL with AT&T. Switching all of that sounds like a nightmare. I work from my home. The computer applications I use require constant internet connectivity. I spend the majority of my day uploading and downloading. A slow internet speed means I get much less work done. A dead connection means I am dead in the water.

I've had AT&T since around 2004. And ever since then, they've given me nothing but problems. Let's start with how the internet never seems to work right. As of late, my DSL has been going out at around the same time every day. It's always about 5:45, 6:00 pm. And I have to do everything I can possibly think of, short of calling the company, to get it back on.

When I do call the company, I get the runaround almost every time. I can only recall one time when I got someone who actually did their job. But that's beside the point. Their automated machines make me want to tear my hair out. Because even when you answer it, it "didn't catch that", and makes you repeat what you just said a different way from a list of options. You can't even cough without it thinking you said something wrong. So once you get transferred to the right department, you don't even get someone who speaks English. And they get all snippy with you because you can't understand them and you're like "What?" And they're like "Ma'am." And I'm all, "Hey don't freaking ma'am me." But that's beside the point.

Their customer service people are so rude. So pretty much, none of my issues ever get resolved when I call them. And nine times out of ten, I end up fixing my own tech problems. I called yesterday night, and apparently there's some kind of "problem with my lines" and I was supposed to get a call from the line people to set a date for them to come out and fix it. Oh and what a shock, I never got a call. If I could find a different internet company in Michigan, I would switch. And I'm seriously thinking about going to Time Warner or Comcast. I don't even care anymore.

I got a sales call by Roxana T for high speed internet service offer. I signed up for 6 MB down/3 MB up for $24.99/mo. First month is free with no cancellation penalty if canceled within 30 days of service activation. Service was activated Jan 15 evening and I found out that I was getting 3MB down/0.5 MB up. I called their support line and they flat out refused that I had signed up for what I had mentioned before. Instead they told me I had signed up for 3MB down/0.5 MB up for $30/mo, no free month and I still have to pay for the first month if I cancel. The operator would only give her first name as "Kay". She refused to connect me to her supervisor. Instead she told me the supervisor would call me back. I hung up and called again.

This time I got "Amy". To make a long story short, she gave me a similar story, put me through a "supervisor's" voicemail. The greeting had no name, but I left a message with my number. Let see how it goes. This is unethical. I have made deals with AT&T, Comcast, Dish network before and they have stuck to the contract. This is shameless. I asked them to refer to the voice recording they were supposed to have made when I agreed to the contract over the phone with Roxana. "Kay" told me they do not have access to that recording!

I've been trying to sign up for DSL with AT&T since December 22. I got confirmation of my first order of service on December 23, which was then cancelled because they told me they don't service my address, which is incorrect. I filed a report to get that corrected on December 22 or 23, which I got no response to. January 1, I sent a second order to get service turned on, which at this time did not get cancelled because of the address. However, the earliest installation date was January 7 and I was told I did not need to be present. I was at home most of the day anyways, and never received a phone call or knock on the door about any problems. However, the morning of January 8, I still had no service.

After spending over an hour on the phone with different AT&T departments, I was told that I need to reschedule a dispatch because they did not have access to the apartment. I had the technician called or knocked, this could have been resolved on January 7. Now the earliest they can reschedule for is January 12, where I was told they will come with sometime during the day and I have to be present (no time window). They have agreed to call 1/2 hour before they arrive so I can come home from work in time, but I'm skeptical that that will happen. I'm very frustrated because I've been trying to get service since December 22 and the earliest I will get it (if all goes as planned) is January 12.

Businesses are switching from [their] dsl. Read the complaints of old customers. This customer will advertise against [their] socialist monopoly if [they] don't bring back the newsgroups.

I get the bill, there was no mention of an 'additional $25.00 internet connection charge'. I have contacted the company repeatedly and all they do is transfer me to another department and no one answers or holds responsibility for any of it! I have been charged and as long as they 'get their money....who cares????'

First: I have been a loyal customer of Bellsouth/AT&T since 1983. I use them for internet, home phone, cell phones, and Direct T.V.

Second: In October AT&T sent an email and said that my internet security suite was no longer being used by them and I had to switch to McAlfee. I followed the directions and downloaded the program. What then happened was after about three days my computer froze up and refused to allow me access to internet. I contacted ATT customer service and (several hours) they sent to everywhere including India but no one could help. I took my computer to service and after over 100 dollars repairs were made. I was without service for almost a month. When I reconnected my computer I contacted ATT customer servce again and spent several hours on the phone with many people trying to get it to work. Now it works sometimes but still will boot me off..ironically the most frequent site that I am booted off of is ATT, With the computer cleanup I lost many files and accounts.

4. I did not ask ATT to reimburse me on my account for lack of internet service or the cost of repair for my computer. I did not ask them for reimbursement on the inability of me hearing my daughter for the past two months. I do not understand why I cannot pay the $99 for the phone when they will make money off of me on the deal.

I have spotty phone service and DSL with them. They layed a 100' line across 3 drive ways and never came back to bury it, so our service is sportatic. I tried to contact them thru the internet and it doesn't recognize my email or password I signed up with. I try to call them and they don't recognize the phone number I had had with them for over 2 years. I finally called "00" on my phone when it was working and talked with an ATT operator that told me to dial "O" or say "operator" when I called the prompt system again. This did not work likely because it's a lie. I contacted the operator again and got a supervisor that got me thru to the service department. I was told that they missed the burial date, and would need to reschedule it at some unknown date in the distant future.

not getting service i pay for.when i call and complain ,they hang up on me,are very defensive,give me the run around,send me to other companys wich they say are to blame wich tell me att has the problem,and continue to charge me for service im not getting

i received a few weeks later an amount for $377.28 from at&t and i called at&t to ask what it was for and if i could cash it or returnd it or what. i was told that in their system didn't say what it was for, and the at&t employee did not know who i should return it to, so they said to go ahead and cash it. i also called dishnetwork and they said they had no comments on a at&t check, but if i had already check with at&t and they said it was ok. then i had done all i could.

today 12/09/2009 i received a phone call from a collection agency asking for 400.00 that at&t refer to them.i called at&t and after talking to ted in collections and tammy in sales. i was told that the money i received was money that they had credited to the debt of the 400.00 dls and that, that money was supposed to go to their billing dept. which they received but did not know where to allocate it to. so they made a check to my name without any explanation to what it was for and now are asking for the full 400.00 instead of what i received which was 377.28

I have DLS Service from AT&T and I moved to new location and requested AT&T to transfer my DSL service to new address. I am not receving my service at my new location; any time I call for support and they are keeping me in loop between customer support and technical support such as when I call customer support for help they tell me your account is not in system and they direct me to customer support to get correct account number but customer support giving me same account back and transfer me back to technical support. I been having this back and forth from last few days and service issue is not getting resolve.

Internet goes off-line almost every single day and more than once a day. Disconnects from the internet and modem's dsl light flashes red.

We currently own two houses that are approximately 200 feet apart. Until 11/10/2009 both had at&t phone and DSL service.

On Nov 10th we had at&t move service from house a to house b, while discontinuing the original service at house b.

After the move, at&t repeatedly told me that only DSL Basic (768K) was available at house b, and that is what they installed. We have a little over 600K/sec. During this time at&t staff have been unbelievably rude, repeatedly ignoring or refusing to believe my statements that house b had faster DSL than Basic prior to the move on November 10th. Obviously at&t's provisioning records are incorrect.

AT&T used to be a good company to deal with. Now they appear to be staffed with ineffectual fropm India who use politeness as a weapon. All they have done is waste our time and insult us.

Anyone from "the new at&t" want to try to resurrect their company's image?

I currently have a family plan with one additional line. I am consolidating finances with my fiance, so we thought we would add her cell number to my family plan and get rid of my current additional line. In order to do this, which would result in EXACTLY the same service I currently have, but with a different #, they wanted a $300 deposit.

Let me repeat that. In order to get EXACTLY THE SAME SERVICE I ALREADY HAVE, THEY WANTED a $300 DEPOSIT. Simply because I was changing the phone #.

I started up with AT&T's DSL service in July, and paid a deposit down for it. Three months went by after the internet turned on and I had not received a bill. I then called AT&T to ask why I had not received a bill, worried something might be wrong with my account. The woman told me that this "never happens" and there was a 0.00 balance on my account - in otherwords, I was receiving internet for free. They they put some documentation in so that they would start charging me, basically. She said someone would contact me about it and no one ever did.

A few weeks later, I received a bill now charging me all of the months I had had internet. I tried calling to explain how I had done the right thing, to call them about bills I was not receiving, and now I am being punished for it? By being slammed with a big bill just because they had a computer glitch. I feel this should just start over an initiate a bill for the normal monthly price.

I am a graduate student, and my husband does not make a lot of money. I tried to do the right thing by calling them, to which it is clear they didn't even notice I was getting internet without being charged, and now I am getting punished for it. I don't have the money to pay for this gigantic bill, and the lady who put me down for a "payment plan" was very rude to me on the phone, since now the bill shows up as one months worth of payments, rather than 3 months.

I'm stressed enough, and now I have a company that doesn't listen to me at all. I was passed to three different people throughout the phone conversation I had, the first person even said she agreed with me but didn't have the authority to remove it from my bill and then passed me on to someone else who disagreed.

Get connected and look at ATT on the web and there is my supply for $10! That is TEN. Why does the Maize Road store not carry these? I have been ripped off by AT&T. Not the way to build consumer loyalty. Cox cable is starting to look pretty good.

I called to add internet service to my exsisting home phone service and the customer representitive completely LIED to me and said that if I ordered the more expensive plan I would receive a FREE modem. When I received the bill I was charged $62.00 for the modem plus $12.95 shipping and handling which was also not explained to me.

I called AT&T today and the customer rep. I spoke to said there is NO SUCH PROMOTION and hasn't ever been one. I was lied to. I asked to speak to a manager and they said there was NOTHING I could do about this and that I had to pay the bill. Aren't those phone calls recorded? Is there anything anyone can do about this?

I am a single mother of two childrena nd I'm on a fixed income. I got internet for my son for his birthday. I cannot afford this. Plus I have PTSD and I'm in therapy for it...stress is not something I an deal with. They scammed me.

My experience with AT&T is one of the worst encounters I've had when dealing with a service provider. I have their 1.5 mbps dsl service at work which is something that I use for light browsing for making online orders and for entertainment. For a few months I noticed that my bill was around $40 higher, but I just thought it was from long distance and didn't pay much attention. Then I started to get calls from AT&T.

ATT: "Hello, would you like to upgrade your service to 6.0mbps free for charge for the next 3 months?" ME: "No thank you". ATT: "6.0mbps can do wonders for your business". ME: "No thank you, I'm sorry but I'm busy right now, have a nice day!" ATT: "Sir could you verify one more time that you do want the upgrad..." *CLICK* (I hang up)

They called my business literally twice a day for 2 weeks and the calls got more and more annoying and aggressive to the point where I stopped being polite. Then I got an email... "ATT: This is your confirmation email stating that you have upgraded to the 6.0mbps service.... Then in fine print: "regular charges do apply when the promotional 3 months have passed please call customer service if you wish to opt out of our promotion.

I look at my old bills to make sure they didn't pull other tricks, and I notice why my bill was higher the past few months. They had upgraded me to 3.0 from 1.5 without my consent nor any notifications. Their customer service is abysmal and they will do sneaky things to steal money from you. You should stay away from signing a contract with them if possible.

By the way, I've done speed tests multiple times after I got my 6.0 "free upgrade" and my download speed has never exceeded 2.0mbps which is the same as when I was using my 1.5. Yeah AT&T is a sham. SPAM calls which were disruptive to business. No refund from extra charges that were unjustified.

AT&T representatives keep calling me to sign us up for DSL access (we have AT&T DSL access). I inform them that I already have DSL access & ask them to take us off their calling list and THE REP HANGS UP ON ME. This has happened twice & I keep getting called.

Ordered DSL service only with no equipment August 6th. Before I even started the service or was connected, I called to cancel the service because I was going to be out of town for 6 months, plus the house has cable. The girl told me to have the service suspended verses cancelled. I asked her why, she said I could keep the account, just suspend it until I get back and then have it turned on. I have and own all equipment. I asked if there was any charge for this she said NO.

I got my VISA bill and there now is a charge of $30+ on it from ATT Internet. I called and asked what happened. She explained to me that suspend ment that they put my service down to the most minimal service inorder to keep my port. So I do not loose the service and have to be on a waiting list for a DSL port when I come back. I told her, if there were no ports avaliable when I got back, I would go with Cable, told her never heard of such a thing as running out of ports on DSL. Plus, I was told there would be no charge just to keep the account with NO service.

She further said, besides loosing my port, I would loose my email address.

I reminded her I have not even signed up or used the service on line yet, so I would not loose my email address, I do not have an email address as yet with ATT. My opinion is that this conversation uses unfair and misleading consumer practices to try to get people to pay for something they do not need or have. I am interested in how many people are on a waiting list for a "PORT" to get DSL service, I am willing to bet it is ZERO.

AT&T web site and TV ads promoted High speed internet DSL does not required home phone installation, but when consumer check out, it charge $10 more than with home phone installation.

ATT should fess up and send out replacements. We pay enough for this product and it should last more than a year. Oh yeah, I had pulled into a surge protector although every ATT person told me the problem was pulling the power outlet in the wall outlet.

I would just like to let you know that I have been having a lot of problems with my High Speed Internet and the first time I called no one could help me because I needed to be at home for them to walk me through stuff and I don't get home until after your tech support is closed so that never happened. Now my internet does not work at all and I have been on the phone with customer service for approx. 40 minutes with no solution as of yet.

The first agent hung up on me (Ashley) the second agent could not hear me (Jean) and now Danny my third agent is trying but had to put me on hold to see if he can send me out a new modem and now has given me to my fourth Agent (Joan) who needed all my information yet again after giving it to the automated answering system, Danny, and now her. This is the worst customer service I have ever encountered and I am very disappointed that I have had service with this company for almost 3 years and have been treated like my service means nothing.

On 6/23/09, I informed ATT that I was going to move on 6/30/09 and I wanted to transfer my same phone and internet service to my new address. My ATT Nightmare began on June 30, 2009. I requested ATT to have a recording say my old phone number and then give my New Phone Number. ATT said they would give my New phone number, instead ATT NEVER did as they said they would, even though I called ATT everyday or every other day with the same request. To give the new phone number when callers called my old phone number. ATT kept saying they would and NEVER fulfilled their agreement. ATT recording said the old number had been disconnected and for directory information call 411 for more info.

ATT disconnected my phone service before day in the morning, leaving me without phone and Internet service before the time we agreed on at the old address. ATT was supposed to transfer my Phone and Internet Service to my new address on June 30, 2009. The new phone jack with service at my new address was connected on July 4, 2009.The Internet was connected on July 11, 2009, after speaking with many ATT employees about the Outrageous Bill including charges from my old phone number, and finally On August 4, 2009 I spoke with Employee Ms. H. I told her I had a Major Billing Dispute of $326.91. ATT Overcharged me for services I NEVER ordered or discussed with them. I wanted the same service as the old phone number 305-981-9029, NOT Hi- Speed Internet Service, Long distance and Inside Wiring/Maintenance.

When I spoke With Ms. H., she told me unconditionally to Pay $97.89 to resolve the Billing Dispute. I paid ATT on 8/4/09. On Friday, 8/7/09 I called ATT and I was transferred to the Accounts Receivable Dept., I was told I still owe $9.91, regardless of the conversation Ms H. and I had about the Billing dispute, I asked the Customer Service Representative to have Ms. H. to call me about the outstanding balance. The CSR said she'd E-Mail Ms. Humphrey and ask her to call me. I haven't heard from Ms. H. I called ATT Billing Dept. again on Saturday 8/8/09 and the Employees transferred me back and forth twice between the Accounts Receivable Dept. and the Customer Service.

ATT Billing and A/R Dept. insisted my account balance was still over due. I told ATT employees I would report this matter to my Lawyer, bbb.org, ATT Corporate Office and PSC about this matter. I paid the $9.91 on today 8/10/09. I Received a letter from ATT dated 7/26/09 in Reference to the Credit Bureau over the outstanding bill for service I NEVER ordered or discussed with them. In my opinion, ATT has become more dishonest and reached a new LOW! AT & T has caused me to be more Stressed because of all the negligence by their Billing Department.

Cell Phone(305)753-1424

I had a home phone line and DSL service with AT&T for a while and when I moved on December 1st, 2008 is when the issue started. I have a confirmation number given on December 10, 2008 from AT&T for when I moved.

AT&T stated that they were not able to provide DSL service to my new address so I canceled the account for both services. I received a bill during February and paid $95.66 for the account's balance and closing fees. This was paid on February 19, 2009 over the phone (confirmation #, given on July 27). I was informed that the account was closed as of that date and given the case registration number by a representative named Nishay.

In June and July 2009 I have received bills for $280.62 and $279.31, respectively. My last name is misspelled on the bill. These bills had been forwarded by the post office because AT&T was mailing them to the old address. They are charges for the account that was supposed to be closed months ago, which was being provided service at the old address. Again, AT&T provided confirmation that we had moved from that address on December 10.

I spent hours on the phone enduring many transfers to the wrong department - including transfers through the Louisiana call centers when I input a NJ zip code: 08106, and even to companies who only sell AT&T services, and was supplied with the following incorrect numbers by AT&T rep.s:

When my wife called on my behalf today, July 27, she spoke with two people. After insisting to speak with a customer service department manager, not just a supervisor, she was transferred to Mike. He provided the following information:

Total - $169.05

Total - $177.72

She also requested a log of each time we've contacted AT&T and he provided:

July 27

When my wife called back and spoke with a customer service representative (employee id: s8e3) and explained the situation he agreed that I should not have been billed. He said he forwarded it to their back office, what I assume is their investigations department, and told me to send a dispute letter with contact information and a copy of the bill to:

AT&T Global Imaging Center

To sum it up AT&T provided services to an address I didn't live at for an account I had already closed. This charge for $279.31 is not due and will not be paid.

On Friday June 12, 2009, I called an complained that I could hear nother conversation on my line. St this time both my voice line and DSL line worked fine, just the other conversation could be heard faintly in the background. Monday, they sent out a tech who tried to resolve the problem. He stated that the available/free pairs of copper lines to which he wanted to swap me over to, all had problems on them. He finally told me he found a good pair and that it should work ok. This is where the nuclear brain explosions occur...now my DSL constatnly cuts out, every 2-3 minutes, and if i make or get a phone call it cuts out the DSL as well.

I called Tuesday and spoke to someone who said they would escalate the ticket and have the field supervisor for the technician to call me. At 3pm tuesday, I had heard nothing, so I called them. The recording told me it would be repaired by friday night. UNACCEPTABLE! I next called the 611 number again and got the run around to 5 different people and since it was a DSL problem they sent me to the DSL department. After hollering at that guy for 15 minutes he sadi he could send me to the department to get it straightened out. I ENDED UP BACK AT THE SAME DEPARTMENT I HAD ORGINALLY STARTED WITH! 55 minutes on the phone and got the COMPLETE FULL CIRCLE RUNAROUND! I finally got to seak with a supervisor who said she would escalate thiis ticket and have a field supervisor call me.....Ok I have heard this one before!

I didnt receive a call from anyone yet and its Wednesday morning. Here is where it gets absolutely maddening! duringone of the brief monets that I have DSL I check my email. In there is 2 emails from Bellsouth that state they have upgraded my DSL service to their extreme service, which is not the level of DSL service I have. The guy actually slammed me into their highest cost DSL service! Ok, so I call Bellsouth AGAIN. This time the lady tells me, we are sorry but there are no supervisors that work between the hours of 12am and 8 am. I was like...WHAT? what do you do if you need a supervisor to make those kind of decisions? she had no answer. Well My child attends Florida Virtual Schools which is on the net, and has missed 2 days of it already.

So AT&T is already putting her behind the class. I operate alot of my business from my internet to get my business emails, and they have cost me hundreds of dollars now. Also, back in January 2009, they came into my neighborhood to allocate pairs of copper cable for their on demand service. At that time the hosed up my phone and dsl service and when I spoke with the tech that came to fix it, got the same'out of good copper pairs' story. Well of course AT&T is going to take the good available pairs for their service, and you would think a company of that size would have the resources to have installed additional copper lines into our neighborhood since thay have known and had 6 $%#@!! months! The real kick in the groin from all of this is that I am a BICSI certified telecommunicaitons technician and have installed many voice and data networks for the military at their bases. I have almost 19 years in the biz and have had to explain what is wrong to most ALL of the people I talk to to include the tech who came to repair it.

After checking what I said was wrong, he agreed. I have gone so far as to tell them if they would authroize me, I would have one of my crews repair it properly for them. Now, I will have to mop up their mess again having to call and find out how the heck they decided to upgreade me to DSL extreme without my permission or consent. Both FCC and Public service commision complaints have been filed. Also, (from reading other complaints)for those of you who use dial up on a voice line, I know you expect 56k, but since it is a voice line designed for analog voice transmission, they will only guarantee 9K transmission rate. Hope your problems get resolved even though I doubt it....(this is where my head explodes!)

In January of 2008 I decided to remove ATT local/long distance service. We get a lot of other companies offering much cheaper rates. This company advise me I could keep my ATT internet while using their local service. My agast as to how many lies are told to get a sales. To make a long story long, my internet services was disconnected. I called ATT immediately to restore my local/internet services . The sales rep gave me good prices but I learned all were eronious. My nightmare began immediately. I started recording my attempts on Feb 12th. T this time I learned to write names and dates.(not that it mattered)Lakesha J(web)advised me that you cannot do tthis online because she cannot port from another company and gave me a 888# to call, after a week of my online order supposedly went through.

Upon calling this internet # I was told my landline went in on Feb 12th. The installer advised me the internet order would flow through by this evening. ATT employees are not aware of how the other departments work their orders.On Feb 15th I was told DSL was not available for forthy eight hours(48 busniess hours, after another call).Feb 17th Diane said madebe thurs(FEb 19th).Feb 18th Lee advised told me I needed to speak to the new service department ,she transfered me to Latoya (without telling me why). Latoya didnt know why either. so she transferred me to Jay(dept unknown)who advised me service was disconnected and a final account and no orders can be placed on it.

Called Patsy B (finally got someone who went the extra mile)she REALLY tried to help by contacting other departments to get me internet service. Unfortunately since my account was final she was unable to take an order to reconnect.Feb 18th Boyd (cust service) said no order for interner unable to process. Spoke to Apple who advised me I will never be able to get service on this landline I needed a new number and will pay more for this. Feb 28 Sherri advised the account(web)was still final. March 4th Weltice was kind enough to take pity and investigate the error on the order and call back. She did call(GOd bless her)The order errored out was it was placed on the OLD customer code.

Another order taken and service restored March 6th. I took almost two months and a lot of frustration and lies . All of this could have been avoided by a simple explanation, unfortunately the right hand doesnt know what the left hand is doing. Today, March 10th I called to get the CEO name and address, After being put on hold for twenty minutes and hung up on I recalled and Mrs B couldnt give me this web site(found it on my own).The state of consumer satisfaction is abomiable, all corporations seem to take it for granted. Needless to say I've learned my lesson.When you find a company who really cares make sure you let them know.Needless to say the rates quoted in January are no longer in effect(web)

Unauthorized charges of $14.95/month billed (Feb. 19, 2009) via my phone company (AT&T) for voicemail services never ordered. Upon inquiry, the AT&T representative said she could not even see the company or charge listed on my bill, only a blank space in its place (and also complained to me of all the calls she gets over this daily) and that I must call American eVoice (which leads to a phone tree that loops around, leaving me with only the suggestion/option to call my phone company).

I have no income and have no reason or need to order voicemail and no ability to pay for unauthorized charges.

I had AT&T home phone service and DSL wireless internet service through AT&T for a year.In January, 2 weeks prior to moving to another apartment within the same complex, I went online and made a request to transfer both my phone and internet to my new address.I asked to keep my phone number the same. I received a confirmation page (which I still have). 2 weeks later when I moved to my new apartment I had no phone service or internet service.

I called AT&T. The customer service rep said she saw no records of my request for transsfer. I gave her the confirmation number. She said if there's no record of transfer request the confirmation number means nothing. She said sometimes online requests can "go unregistered", and people shouldn't do the transfer online but on the phone! so I asked how soon could my phone service be transferred? she said the next day by 6pm. This was soon enough for me not to raise questions about my online confirmed request. I also told her I'd like to keep my old phone number. She said;no problem. The next day my phone was working when I came home from work, which surprised me and I immediately checked my DSL wireless internet connection. It didn't work.

I called the company internet department. They said my phone number was not active so the internet service cannot be started.I told them my phone was working. They said no, it's inactive. You have to call the phone service department and reactive it. I was so puzzled! i called the phone service again, they said my phone was active.I asked them what phone number it was that was active. They gave me a completely different number. I called that number from my cell phone and my home phone rang! so I relaized although I had asked to keep my old phone number, they changed it. I told this to the agent who said that's why my internet was not working because this was a new service not a transfer (because the phone number changed). So I called the internet dept. again, explained what happened. They said yes, this would be new service and not a transfer so it would take a week before they could hook me up with internet!!

So here I was; planning ahead of time and requesting transfer online 2 weeks prior to my move and ending up with a different phone number and a 10 day wait for internet! i told the rep. this was unacceptable and that this was all their negligence and mistake and I demanded internet sertvice right away. He was very rude and asked if I wanted to cancel my services with AT&T !!! lookig at this letter I received from a Debbie Storey - Vice President of AT&T consumer sales and service, asking me why I canceled their services and opted for another company's services and that they would offer me up to $325.- if I switched back to AT&T..I'm wondering what kind of customer reps she thinks they have...unfortunately Ms.S. has a story but no contact email or phone number to reach her.This last professional I talked to connected me with the canclation department.

This was another saga ; the rep there said I had to pay 125$ to cancel because my contract was not over yet!! I went over the whole story and told him they should not charge me anything because they did not service me professionally and fairly. He said he couldn't do anyhting about it. I asked to talk to his manager, who never appeared after waiting for 10 minutes on the speaker phone while looking at the dark lifeless screen of my laptop where I should be on a chat session with my proffessor and claasmates of my online master's program.Finally I hung up and called the cancelation department and agreed to pay the 125$ to cancel and get rid of this incredibly unprofessional company.

I had called AT&T on 3rd Nov. 2008 to find out about their DSL rates after receiving an offer of $125 cash back in the mail. We had just our home phone service from AT&T at that time. And, we had been happy customers of Charter Communications & were paying $39.99 per month for high-speed Broadband internet. I spoke to ANTHONETT from AT&T. She initially told me that the rate would be $42.99 per month for Ultra DSL. I told her that i obviously needed a better deal than what i had with Charter, and so she finally arrived at a bundle price of $50 per month for Basic Home Phone & Ultra-DSL Internet Service - with that that should be about $63 or so. She also told me that i would get back $125 cash back (as per the offer i had recd.) and an additional $50 rebate check. She then informed me that it would cost $75 for the modem ---- and i told her that i was not interested in switching to AT&T if there were any additional costs. So, she spoke to her supervisor & said that i would get $75 modem rebate.

So, when i decided that we would switch to AT&T, i thought i was getting a good plan as the 2-year contract offered to me was : 1) $50 for Basic Phone & Ultra-DSL service ($15 for phone & $35 for Internet) 2) Total Rebates of $250 --- $125 cash back + $50 + $75 modem rebate However, we have received totally outrageous bills from the 1st month, and trying to resolve them has been a nightmare ! We have been charged $26.83 for Home phone & $50.45 for Internet bringing the total to $81.26 with taxes, etc. Every time i call AT&T, i have been put on hold for more than 40-45 minutes, and i finally get tired of waiting or my phone runs out of battery & i have to hang up. I have spent 10-12 hrs.

I finally called AT&T sales again around 8th or 9th Jan. 2009, and chose the option for 'New Service', and then my call was transferred right away to an agent. But, when i told her what i was calling about & the dispute, she was very rude & told me that if i did not want to pay that high charges, i should downgrade my internet service & choose a cheaper one !!! She DID NOT give me her name. I was very upset with her & asked to speak to a supervisor. She told me that her supervisor Mrs. G was busy at that time, and that she would call me back before the end of the day. I waited & waited for Mrs. G's call but did not receive any ... I am fed up, and did not want to waste any more time calling ...

On 12th Jan. 2009, i paid the Bill amount even though it was almost double of what was quoted to me, as i did not want to lose my service ... It has been absolutely frustrating as we would have never switched from Charter to AT&T if it wasn't for the good deal that i was offered ... They just want to agree on whatever price just to get a customer, and then once you are a customer then they DO NOT honor that price, and treat you like dirt. I need AT&T to honor the price quoted to me by Anthonett, and give me the needed $250 rebate. Also, i have spend 10-12 hours of time trying to resolve this on the phone. And, am spending time now with this complaint. And, have gone through tremendous stress over this issue. So, i expect compensation for that as well.

When Bellsouth went out of business, I was told I could keep my email address. I got my online service through Sprint in 2006. I was told I could keep my email address at no cost to me. I just found out 4 days ago that AT&T has been charging me for internet service too. I am a traveling Nurse, and I change location and states ever 3 to 6 months. I cut my home phone serve off, and that is how I found out that AT&T was charging me for Servie that I did not have with them. They cut my Email off, and caused me to loose all my Attorney and IRS information.

My Evidence was lost because they disconnected my email when I did not have service with them. Just yesterday, two peope at AT&T told me the same thing that I could keep my email address and use with what ever internet service I want. Then they said the only refund I could get was $42.00 which was 60 days of service. This is not correct. They may very well cause me to loose my court case, and cause me to have more problems with the IRS. They said there is nothing they can do about my email folders. They purged them from the system. I am really upset at AT&T.

HOW AT&T LEFT ME WITHOUT INTERNET FOR MORE THAN ONE MONTH:

I was moving across town and wanted my DSL service transferred from my old address to my new one. Simple enough, right? Not with AT&T.

I called customer service, and they rescheduled my order. Not for the next day, but MORE THAN ONE WEEK LATER. The date arrived, and guess what? No tech. I called back into customer service, and they told me the order was not submitted correctly, so they would have to do it again. I would have to wait more than a week... again.

So the next date arrives, and NO TECH!!!. I canceled my account. I don't know what I'm going to do.. probably get cable internet. I will probably have to pay a lot more for it. I really don't care at this point. AT&T has zero regard for their customers. They can only get away with it because they have a pseudo-monopoly. So much for the free market.

I have only high speed internet service with AT&T. Since switching to internet service only with AT&T, I have been experiencing problems. In November, the internet was going in and out for several days so I called AT&T. They confirmed that I was getting a poor signal and that the signal completely disappeared on and off. They said they could send out a service tech and if they could not resolve the problem outside, they would have to come inside. I told the person at AT&T that I would not be home that day but to send out the service tech and if they needed to come in, they could leave me a message. But I forgot to turn on my cell phone and did not get the message from the tech telling me that he needs to get inside and to call for an appt for about four days.

However, the internet was working perfectly from the time I got home on the day the tech came out so when I got the message I did not call for an appt. Last week I received a bill in the amount of $387.08 for repair on 11/15/08, ticket number. You can imagine my shock. I called AT&T on 12/30/08, was transferred around, spoke to four different people and was finally told that a note would be made to my account and a hold placed on that amount until it was resolved, and that someone would contact me within 24 hours.

Today, 1/7/09, eight days later, I called AT&T and spent more than two hours on the phone, spoke to four more people (two of them twice) and still have not gotten anywhere. I was told again that they would note my account. Dan the supervisor had me transferred to technical support to see if they could tell me about the charge but technical support told me I should speak to customer service, and of course they are the ones who transferred me. I have gotten the runaround from AT&T. I asked several times of several people how to file a formal complaint and only today got a phone number but when I called it the recording said it was for telephone lines and would not take my DSL acct number.

Was told that we had to pay for local Telephone service in order to get DSL internet service. I was told by an employee of AT&T that there is a law now where a local Phone / Internet provider cannot charge for phone service just to get the Internet. FYI the phone / Internet is provided on Fiber so it does not require the dial tone. They are the only phone company /Internet provider in this area. Cable TV / Internet is not available. Please do not use my name if contacting them.

Telemarketer called and offered high speed internet from AT&T. I thought I had been on a waiting list for several years so when this guy said it was available at my house I was excited but questioned it more than once but went ahead and signed up for the service. Needless to say they billed me for equipment and services that couldn't be delivered. They sent out a service tech to try and set it up but he told me he didn't understand why because my house is to far for high speed access. At that point I gave the equipment they shipped to me to the service tech thinking I could save shipping charges.

I called AT&T, I believe the same day, to let them know it would not work at my house and what the tech told me. I still got a bill for the equipment and services along with dial-up charges. I called again, credits were put on the account for the high speed charges but not the equipment that was returned. So since then I called many times and kept getting transferred from person to person being kept on hold at least 20 minutes or so each time like my time is not valuable. I don't know if I have a complete record of every time I called and who I spoke to because since we have been a loyal customer of AT&T for 27 years, even through all the deregulation of the phone companies, we kept our long distance with AT&T, I wasn't expecting the treatment we received and did not keep a log of every call to them. My mistake.

I did write a letter to them in October and enclosed a check for the amount I felt I owed them. I did owe this money due to the fact that I was paying the current amount on the statements each month and the credits they did give me for services were taken off the current amount which meant I shorted some on the months the credits were put on. I didn't realize I was paying this until I went through each bill from April - Sept. Anyway once they received this check and letter that I would not call them again, be put on hold, just to be transferred and put on hold again and that I would not pay the charges for equipment that was returned to their employee they sent my account to collections. They lost a good customer over this and I will not ever do business with this company again. The amount they say I owe is only $95.10 which is $79.99 for a router and service charges.

I truly believe I should not have to waste any more time on this dispute as I tried to get it taken care of many times with no luck. I think since I have a very high credit score they think if they keep calling me to try to collect and threaten my credit rating I will just pay them. Nice way to do business, they just call the dogs to bully former customers to make threats about credit ratings when they could have taken care of this problem by following up on where the equipment went and crediting for it. If not for this problem, I would probably still have home phone service with them but since they disconnected the service I've decided we really don't need it with 4 cell phones in the house and high speed internet I set up back in May through Dish Network.

I moved from California to Republic MO Aug. 6, 2008, In the process of getting settled I found that AT&T offered phone, high speed internet and dish and I signed up to keep services together. It took approx. a week before these services were to be in place. The dish and phone were connected and I hadnt received modem for internet. I contacted AT&T store in Republic MO where I signed up for services about modem and was informed that I would have to obtain modem from AT&T store in Springfield MO. I needed my internet service so traveled to Springfield and purchased the modem. I loaded my PC with disks provided with modem and spent aprox. 12 hours trying to connect and could not.

The following day I spent several hours talking on phone to AT&T technical support as to why I could not connect and was finally told that high speed internet from AT&T was not available in my area. I personally traveled to AT&T store and told them what I was told by AT&T technician. I waited at store for approx an hour while AT&T personal communicated on the phone about service and was told that infarct they did not have high speed service in my area. I asked them if I could return the modem that I had purchased to them and they replied no, that I would have to return it to Springfield where I had purchased it.

I became extremely angry and told AT&T to discontinue all services. Several days later I was contacted by phone by District manager and was told that AT&T would remove services with no charges, I informed him that I would retain phone service, I did not know where else to go for phone service and had given my phone number to relatives and friends and did not know if I could retain same number. I was given a date that dish would d be removed. I stayed home that day waiting for dish people, dish boxes and remotes were on my garage floor. No one showed up.

After aprox. A week I delivered equipment to AT&T store in Republic they informed me that they did not accept that equipment there, I told them they were going to take it and left it there. I took a month vacation and instructed my family not to pay any bill from AT&T for dish and sure enough I was billed for dish. I have received second bill now for dish with late charges. I contacted AT&T billing and informed them what had happened they apologized for their poor service and suddenly without warning transferred me to dish department. The dish person informed me that I had signed a contract and was responsible for bill and equipment. I told them that AT&T was supposed to inform them she replied that they often tell you that and dont do it. She also said I could not take equipment to store and that it had to be mailed to I think Pennsylvania. I became frustrated and hung up. (I currently have cable and high speed internet by Cable America, and now awaiting for cable America to start providing phone service that should be available soon and plan to eliminate all ties with AT&T in which has been extremely frustrating and disgusting.

NOTE: This is for an AT&T Hi Speed Internet Account in Dallas, TX. The phone number is the regular customer service number.

The following text is from my Better Business Bureau complaint and details the situation.

AT&T disconnected acct in error on 6/10/08. I contacted AT&T on 6/12/08 and they discovered that my service had been disconnected without my permission but they could not tell me why it had happened. AT&T could not reopen the closed acct number and assigned new acct 064 002-3313 134 7. New acct was turned on 6/19/08. I received a final bill statement dated 6/23/08 in the amount of $29.34 for the old acct. I contacted AT&T on 6/30/08 because the bill was for a full billing cycle. AT&T adjusted the payment by $12.70 leaving a balance of $16.62 on the old acct. I sent a payment from my bank on 7/01/08 for the $16.62 and AT&T shows it posted on 7/14/08 and sent me a statement dated 7/15/08 showing my $0 balance on my old acct.

In the meantime, I received a collection notice from West Asset Management dated 06/16/08 for the $29.32 amount of my original final bill on the closed acct. The notice referenced my AT&T account and a service date of 06/16/08. This notice referenced an "extremely delinquent account". However, as of the date of this notice, 6/16, I had a $0 balance with AT&T.

I called AT&T on 7/11/08, the day after I actually got the notice in my mail box. The AT&T billing specialist pulled up my records and said that my account was not late or delinquent and said they did not know why their system had generated a collection notice. AT&T said that my acct was in good standing and that the collection was being recalled and would be like it had never happened.

I mailed a letter to West Asset Management on 7/18/08 and referenced everything recapped here. I also included copies of all AT&T bills showing $0 balance before the collection notice and showing payment in full to AT&T of said acct. I have heard nothing further from West Asset Management as of 10/20/08.

Recently, I registered for credit monitoring service. On 10/21/08, I received notice of negative activity on my report. I ordered a copy of the report and noticed that West Asset Management reported a collection on the AT&T acct in Aug., Sept., and Oct. in the amount of $16 each month. I called West Asset Management and realized that AT&T had not recalled the bogus collection and they had a hold on my acct per West Asset Management. West said that my original balance of $29.32 had been adjusted by the $12.70 that AT&T had credited me for being billed for less than a full billing cycle. However, AT&T has never adjusted for the fact that my acct was paid in full. West said I needed to call AT&T about the acct hold and the collection.

I contacted AT&T accounts receivable on 10/21/08. AT&T could no longer access my acct due to their placing it in collection. I tried in vain to explain that the acct was closed in error by AT&T, the acct was never late or delinquent and that AT&T had received and processed the payment. The agent told me that she could not change anything from the past and that there was nothing she could do for me other than her advising me to go to Google and search for how to remove a collection from my credit report! I did file an online dispute with Experian on 10/21/08 and am awaiting a response due by 11/19/08.

(5) failure to act after I determined on 10/21/08 that they had not followed through on collection recall from 7/11/08

Some months ago I asked for ATT internet cable service but cable kit connected to my computer would not render any ser-vice. I sent the kit back to ATT with a notice that I was getting no service but kept getting charged for it. I lat- er called ATT and the agent said she would have the internet service bills cancelled. I still keep getting them. I then had a chat with an ATT representi- who told me to call a number to handle this problem but the number dialed was only for wireless service which I do not have.

Order number 100395-4957276 DSL TN: 4154699198. Rebate card sent. AT&T delayed processing until the expiration date. They then claim that the rebate card was never received and that it was expired. Loss of $50 due to AT&T false advertising

On September 2, 2007 I began the process of switching my AT&T Worldnet Internet service from my old computer to a new one. I am not very computer-savvy so I had someone else who has more experience with computers helping me out. We could not get the local access number I had been using on the old computer to work so we tried keying in the 800 number that appeared on my old computer screen. We didnt think twice about using that number since all 800 numbers we are familiar with are toll free. We assumed this was just an alternate access number AT&T offered and that I would need to use this one on my new computer.

On September 19, I received an email message from AT&T entitled "Reminder On Usage Charges for 800# or 888# Dial-In Access". It explained that I was being charged .10 per minute for my internet usage. I checked my account information and was surprised and dismayed to learn that as I had been using the internet since 9/2 on a fairly frequent basis, I was now facing a bill for $514.15 in extra charges.

I called the billing department twice that day. I spoke with "Russell" and "Anna". I explained the situation to both of them but was told there was nothing that could be done to help me. I was told I would have to pay the extra charges because I received a "pop-up" message when I entered the 800# and should have known about the extra charges. I explained to them that neither I nor the person who was helping me set the new computer up recalled receiving such a message and that had either of us noticed one, I would never have opted to pay ten cents per minute rather than the $16.95 per month I'd been paying for unlimited dial-up service for years!

As my call to Anna ended, she asked me if I had any additional questions. I did but she was not able to answer my question adequately so I wrote a complaint letter to At&T. I sent the letter in November but have never received any reponse from AT&T. My question was: AT&T is obviously aware that misunderstandings occur regarding the use of its 800 and 888 access numbers. Apparently, there have been enough misunderstandings to prompt the company to put certain procedures in place to warn its customers when such a mistake has been made. A message is sent via email and, as I discovered on September 26 and again on October 2, AT&T also has the ability to call my home to leave an automated message on my answering machine warning me that my account has incurred charges "above $100.00" as a result of using an 800 access number. While I appreciate the fact that AT&T sent these reminders so I could correct the mistake before the charges went into the thousands of dollars, I still have to question the timing involved.

Obviously, AT&T tracks my account closely enough to know that I am using an 800 access number and that I have incurred charges of "at least $100.00". Why is it AT&T waited until the charges were well over $500.00 before sending a "reminder" message and making courtesy calls? Why was I not notified immediately - before my bill was as high as it was? (Or even when it reached $100.10?) I received the email message 17 days after I began to use the incorrect access number and I received the first courtesy call almost a month after I started using the 800 number-- after I had already corrected the mistake. It would seem to me that if AT&T has the capability of sending these messages at all, they also have the capability of setting time, date and dollar amount parameters as well. If they are truly dedicated to serving their customers, it would seem they would use the technology available to them to "remind" customers of the 800 access # policy in a more timely manner.

I understand I may have made a mistake in using the 800 access number however I feel it is an easy mistake to make given that 800 numbers are generally toll free - and obviously AT&T knows that or it wouldn't have the system in place to contact customers that it does. Once I became aware of the mistake, I corrected it immediately. Had I received AT&T's "reminders" as soon as I started using the 800 access number, I would have felt grateful for their customer care and I would have been happy to take my lumps and pay the relatively small charge incurred at that point.

Instead, I feel angry and resentful that AT&T waited until I had racked up $545.15 in extra charges before notifying me of a potential problem. To make matters worse, in addition to the per minute charge they billed me for, they also charged me the regular $16.95 for the unlimited service I was already signed up for! Seems to me, it should be an either/or situation -- not both!

As a long term customer of over 20 years, I had been very happy with the long distance telephone and Internet service I received and had no intention of ever leaving AT&T. In fact, I had been considering upgrading the services I was receiving until this situation happened. The situation truly upset me, however, and caused me to rethink my loyalty to AT&T. When I failed to hear from AT&T in response to my letter, I eventually cancelled my service and switched to Verizon. AT&T won't miss my business but I feel better switching from a company that obviously doesn't care enough about its customers to acknowledge a complaint or address concerns regarding a practice that really does take unfair advantage of its customers.

As far as the economic damage to me is concerned, although it probably seems like a small amount of money to such a large company, it was a huge amount of money for me to lose! It could have gone a long way toward paying for much needed services for my children - one of whom is on the Autism spectrum and another who has a learning disability - or toward any number of household bills, mortgage and potential heating costs this coming winter. Heck, it could have gone into upgraded internet service through AT&T instead of Verizon for that matter! Although I'm sure AT&T has the law behind it and there is no legal remedy for my complaint, it seems like an unfair practice to me. Most people are used to 800 #s being toll free.

Providing an 800# as an access number that will result in a .10 per minute charge for internet access is just asking for mistakes, like the one I made, to happen. Waiting 2 weeks to warn a customer after they make that mistake is one way for a telephone company to make some easy money but it's wrong to take advantage of consumers this way. Charging customers who have made the mistake both "by the minute" and through the unlimited monthly services they're signed up for is even more wrong! The consumer is being charged twice for the same service. I don't expect there's anything in this but a very valuable lesson for me but I'd love to see consumer lawyers looking at this and trying to change the law for consumers in general.

They say "THEY" can't get DSL to "OUR" area where we live because there's not enough people here that want it! What's the difference? It is 3 miles from our local Library that has it! I bet that if it were here, people would use it! This is a "SUBDIVISION" not the boondocks! We alrady have their phone service, how much trouble is it to give us DSL? I thought customers were "ALWAYS" right? I see, that AT&T doesn't really care about their "VALUABLE" customers. Looks like we will have to go with "Satellite" High-Speed since our local phone company doesn't want to treat us right! It just doesn't make since why some can and 3 miles away can't have DSL! We just want to be treated fair! To make matters worse, Super Wal-Mart is 1/2 mile from us, too! This side of town is growing, why wouldn't they give us DSL? It would be a "GOOD" thing! Thank you!

So it's been two weeks since my internet activation date, without internet, and I'm really steaming in anger right now. I've spent countless hours on the phone with tech support, navigating through their annoying automated voice navigation system, listening to their ****** music while being on hold for up to half an hour while being switched between departments, and I must have a dozen "tickets" by now but they mysteriously disappear when I finally hang up. If that's not enough to ****someone off, I FINALLY got a technician to come today, the day before Fourth of July Weekend, to FINALLY fix my internet. But I could never expect, no matter how horrible the tech support people on the phone to be.

Here's the scene: I'm sitting in my 800sq. ft. loft not 20 feet from the door. In fact I can SEE the door from the futon where I'm reading my book. I can hear (HEAR) people walking the halls because their is such low sound insulation in the interior walls and the loft ceiling is large so any minute sound echos. All of a sudden I hear a quick "ffppp", look over towards the door (WHICH WAS UNLOCKED!) only to see a brochure being slipped under. It didn't take more than 10 seconds for me to get to the door, open it, and the tech support guy was already down the elevator or past a corner down the hall. I look down to see the AT&T brochure with a note, written in sharpie, "No Acess You must resh appt."

So this [tech] took the time to write in broken English but was too lazy to try the knob or EVEN KNOCK! I waited two weeks for a repairman and some idiot slips his note, slides down the elevator and runs away. I certainly didn't let him go without a chase and after catching the return elevator (which wasn't long as I'm only on the second floor) I couldn't even see him outside on the sidewalk (which was nearly empty at 5pm). So [he] must've had better things to do than his job and even took it upon himself to flee without being caught.

I have never been so mad at a "professional" organization than I am now! 2 weeks since internet activation without internet. 2 weeks with tech support. Hours lost on the phone. Countless trouble tickets, most of which conveniently vanish. A repairman who has the nerve of scamming me $20 in prepaid Tracfone minutes lost with tech support, now I have no cell phone. I can't think of any reason to use AT&T for anything!

I have moved over 600 miles away from home for the first time in my life. I have not been able to keep in contact with friends and family because AT&T has not, nor made any actual attempt to get my internet working. I have spent over $30 on prepaid TracFone cellphone minutes trying to contact tech support only to have them wasted while being put on hold for hours on end. I now have no phone, no internet, nor any way to communicate. AT&T has made my life a living hell!

I have been on a waiting list for AT&T dsl since dec 2005. I have been told different things from you agents when I call. I have been told. 3 weeks it will be available to me. 2 months. I really dont use my land line I have with bellsouth. I only transfered service cause I was told before I moved that dsl was available at my new location. which was a lie. Now I am in my new house and its 2008. and I still do not have service.

I know that at&t dsl service is available 4 blocks down the road. and I want to know why I have been lied to since 2005 and still no dsl service. and on top of it to upset me more. they offer me a air card 3 times higher in price, than the regular dsl that I was told exsisted in my area before I moved. I want to know when DSL will be available at my home, so I can decide weather I will contiune service with at&t. cause other than high speed service. I have no other use for a land line phone. I use my cell for all calling purposes... local and long distance.

I am not the only customer in my area that has been given this same information. that dsl was here at our home locations.