Everything is hunky dory when these fiends want your business but make a claim or get past the first six months of your policy and make a relatively small claim, two doors having to be replaced which in today's market is diddly; and your premium will be more than double. It's very reasonable that first six months. And then when you inquire about the dramatic increase in premium price, they will say it has to do with your credit report, which has nothing to do with the fact you paid the full premium up-front and then they'll hedge here and hedge there. These people are shysters and crooks. I will be getting rid of them as soon as possible. They're horrible. They are wolves in sheep's clothing, but boy they do put on a good front. I was about to convince friends of mine I had the best insurance on the planet. I hope they go bankrupt. They are Wall Street.
Consumer Complaints & Reviews
To make the long story short, my 2003 Toyota Camry was involved in a hit and run accident, which left my car totaled. They did find the driver who hit my car. Progressive auto insurance, which I had during the time, issued the car being a totally lost vehicle. Progressive deducted $500 from the total cost of my vehicle. Instead of them deducting it from the other insurance carrier, which is what they was supposed to do, and that's what they told me they were going to do. They waited until a whole entire year to get back with me, just to tell me that they quit pursuing the case. I figured that wasn't right at all, for them to take the deductible from my money that I receive from the accident.
Progressive told me that they were taking the other insurance company through a collection agency. I never heard from them anymore, until about a year later passed by. I have been cheated and lied to, about the progression of the case. I just want what is rightfully mine, and that's my $500 deductible. The lawyer that I had at the time told me that they were supposed to go after the other insurance company, for the deductible. They never did that.
Do you want to deal with a company like this? Last July, my 18-year-old son was helping a friend's mother move her belongings from Big Bear to Orange County using her Suburban. While there, he backed into a Subaru wagon, causing minimal damage to the driver's side fender. Information was exchanged with the owner. What was a minor event that should have been taken care of has turned into an absolute nightmare with harassing and threatening phone calls from Progressive Insurance. Even on Sunday morning, there were automated phone calls from their collection agency.
As it turned out, the friend's mother did not have the vehicle insured and is in a financially precarious position, something my son could not have guessed as they were moving from one nice house to another and the Suburban was a late model vehicle. So, instead of going after the owner of the vehicle who was reckless and indifferent to tell anybody to drive her vehicle, Progressive decides to go after the easier target, the young adult.
Three lessons learned from this. 1) No good deed goes unpunished. 2) Always check if a vehicle is properly insured before you drive it. Don't be embarrassed to ask the owner for proof of insurance. 3) Do not deal with an insurance company that has such a deplorable practices and preys on young adults. They don't even have the courtesy to respond to written correspondence by my lawyer. That should tell you how arrogant and indifferent they are. Even though it may end up costing me more in time and money, I have decided to take this to court out of principle.
On October 24, 2011, I was driving down I-85, running some errands. When I ran into a large piece of retread debris in the road, as I attempted to avoid the debris, but it was to large and it was was unavoidable, which struck the bottom of the front underneath of my vehicle and my front tires. Immediately, I got off at the next exit. I got out, looked and could see damage to the front of my car. I then called Progressive and filed a claim. Lewis ** from Progressive met me at Wilbanks Body Shop in Cornelia to asses the damage. It wrote everything up and was extremely nice. He stated that I could take the vehicle to anyone I wanted to to get the damages fixed, and he printed me a check for the amount of the damage less the deductible. I then took the car to the shop that I normally use and got the damages fixed.
Once I went to pick the car up, I noticed that the car was shaking and vibrating pretty bad while driving between 40 to 50 mph. So I called the body shop and Randall ** told me to bring the car back and he would ride with me down the road to see if we could figure out what was wrong with it. I then took the car, we rode down the road and he stated, "The problem has to be in either the tires or the wheels." So I then took it to Tim's Automotive off Hwy 115 in Clarkesville. They tried to balance all the tires, but was unable to completely balance the two front tires because the wheels were warped. I then called Progressive to let them know about this damage and they let me speak to Nathan. Nathan told me that he needed to come out to the shop and check the wheels to make sure they were actually warped. He went out, called me and said that he verified that the wheels were warped and that he would pay me for 2 wheels.
I then told Tim's Automotive that I wanted to purchase the two wheels, and they said that I could get them from a junk yard for $50.00. Then I noticed that amount was all that Nathan had given me. My vehicle is a 2009 Chrysler PT cruiser with approximately 30,000 miles on it. I did not want to put junk yard wheels on my car. So I called Nathan to express my concerns and he wanted to know why I didn't want to put used wheels on my car. I told him the way I felt about it. He was very unprofessional, he told me, "I am doing you a favor my fixing your car." He was talking down to me and like I was trash or something. So I refused to talk to him anymore. He then called me and left me a voicemail stating that they would pay for the new wheels. But he didn't think that the wheels was all of my problem that he thought it might be in the tires, and to call him back once we put the wheels on the car to let him know if that fixed the problem.
Unfortunately, that didn't fix the problem and I called him back. He then stated that he wanted to test drive the car that there may be a problem with the front end. I didn't feel that there was a problem with the front end, so I was at Tim's Auto and Tim stated that he could put two new tires on the car to see if that stopped the shaking. So I said, "Go ahead, I would like to see if that fixes it." Well, it did fix the problem. So I called Nathan to tell him that I figured out the problem and thought he would be happy, but no he was irate because I had put two new tires on my car and didn't let him test drive it first. So knowing how he treated me to start with and the way he started talking down to me again, I just hung up and called the customer service department and they gave me the phone number to his supervisor Larry ** and apparently Nathan had already spoke to Larry because he was upset with me as well and stated that he didn't want to pay anything because I didn't let me look at the car first.
Well, I called the customer service number back and they gave me another person's name to call. His name was Chris **, the boss of Larry **. Chris was nice, but told me that he wasn't going to pay for the tires even after inspecting them because he didn't feel the damage to the tires came from the accident. The certified mechanic at Tim's automotive stated that the tire damage was from the wheel being warped. I am very unhappy and I want this complaint resolved. My tires were about 30% to 40% worn but I feel like Progressive owes me at least 60% to 70% of what I paid for the tires. It's really not that much money to loose over a lifetime customer.
Progressive's insured was cited 5 tickets including a DUI and they are refusing to pay for my property damage. It's been almost three months and Progressive's adjuster is playing games telling me I have a check and then telling me it's going to be several months before I am reimbursed.
On November 2, 2011, I purchased a 2012 Chrysler 200 limited. It is my first new car and also signed on to the worst insurance company known to mankind! At the dealership, the sales lady reassured me that my vehicle was fully equipped with the latest alarm system despite that Chrysler vehicles being the top stolen vehicles in Michigan. So I was under the impression that I had a good alarm system on it. Well, to my surprise the day before thanksgiving my vehicle was stolen from my boyfriend's driveway. They broke in the window and took my vehicle all w/o the alarm sounding off! Well, that was totally a surprise. However, I was in for a bigger surprise when I called Progressive to inform them about the incident. First off, they called me in for a recorded interview in which I complied with.
At the interview, I was interrogated for 40 minutes. I was then interrogated another 3 more times after that along with a family member of mine! What Progressive failed to tell me when I signed my premium was that I had to verify my address and have a proof of my medical insurance which neither was an issue but I was informed a week after my first initial payment that my policy could go up if I didn't have those documents in ASAP! So, I called my agent and told him that I could fax my medical card information that day. However, by me just moving to a different address that they would have to wait a couple weeks for me to fax over my check stub with my current address. He said that it was okay and not a problem. Of course, until this happened!
Even though I faxed in all my documents verifying my address, they are now saying that based from the interview of my boyfriend and neighbors that I falsified information and they are denying my claim! I keep my car in a garage at my apartment complex so of course, my neighbors wouldn't see it often! Besides, I just moved in along with I only had the car for 3 weeks! This company is fraudulent and needs to be out of business and employees who work for them ought to be ashamed. How can this company do this? I'm in the process of getting an attorney to help me with my good faith claim!
Their service is poor. I brought my car in for repairs on the hydraulic system located in the roof of the car. There were only a couple of bad spots on the car which were located in the driver and passenger side of the car. However after bringing my car home from the first initial rejection, I was finally contacted to take in for the repairs.
Once I picked the car up the second time, there was damage located in the front of the car that was not there initially. I was told they were rock damages, but if you look at the pictures taken from your representatives you will see no rock damage can create that type of damages. The paint is chip to the white around the driver's headlight. Then the passenger side inside the fender located in the indention is a white line.
I have no respect for anyone telling me that rock damages caused this type of damages. I actually had the car washed prior to bringing it to the establishment. One other thing, if the car was not driven why someone would change the headlights from auto to manual. I did not have this type of damage on my car in the beginning and I will not accept this type of damage to my car. I want my car repaired. I also have pictures and am willing to take the car and get a second opinion. I refuse to accept the explanation to why my car has sustained damages that are unacceptable.
We "bundled" with Progressive: two cars, a motor home, and our house. On 9 Aug 11, we had a major storm. The damage to the roof (which was put on brand new in 2010) was extensive to the point that we have had four different estimates--all coming in around $7,000. The house (which was newly painted in April 2011) had significant hail damage and needs to be repainted (according to the Progressive agent who came out), as does our 50" x 55" Morton Building. Plus, the storm broke out a huge skylight in the Morton Building and the heavy rain damaged vintage and antique furniture and items stored in the building.
I wrote down everything that was damaged as I walked around with the agent inside the building. Progressive has sent us a check for a little over $5,000! We will not cash it, and are heading to our lawyer's office. The agent who came to the house obviously did not give the information to Progressive (even though we tried to contact him through phone and email), or Progressive does not want to cover the damages. I wish I would have come to this site first before purchasing through Progressive. We have already cancelled our vehicle insurance with them over this and I would have given them a zero. You really need to put a zero on your choices of rating the overall experience because Progressive does not deserve one star!
A guy was speeding and ran a stop sign two years ago, totaling our car. Both parties had Progressive for insurance (we canceled them after about six months of fighting). Last December, we received our settlement and took a huge loss on our car. The lawyer did great for my grandmother (she broke her hip) but my family barely broke even--but that is our fault, anyway. Now, Progressive is calling and sending letters saying that they want their money back for the few doctor bills that they paid. So, if you are dealing with Progressive, settle and think that it is over--think again, they will try to get the settlement back out of you.
I have explained to you over and over again that my son didn't hit this lady's car. He told you he didn't hit the car. The school security came and got him out of a class and told him that he hit a car. Where is the video of the parking lot that day? You should have had a video of the parking lot to show him, yet you accused him of it and had him charged with an accident he did not commit. If he would have hit the car, he would have left a note with his insurance information. With all of the lying from the school security and the insurance company and paying off claim just to raise my insurance, it doesn't make sense. I can't pay the insurance I have now.
There is a progressive need to listen to the customers. They need to have all the records audited for any incident that happens In this area of Lake Worth and the adjuster they have handling their claims. I know they have an insurance scheme.
I have yet to see the school video of the incident. If everyone is so sure that my son hit this car, then they should have a video of the school parking lot. It is private property. They should have a video when accusing someone of hitting a vehicle. I have been requesting this Information and have not received it.
My 18-year-old daughter got hit on the driver's side of my car by a 30Ft. 2011 motor when it ran a stop sign.
My 1999 Malibu LS is in perfect condition with less than 300 miles on tires. Everything was in perfect condition and with any part that needed replacing being replaced with lifetime guaranteed parts. It was very safe and dependable.
Adjuster emailed me a form from JD Powers with four cars only; one of the cars were within 100 miles and two were over 200 miles away. The two lesser priced cars were not available when I called. I went to JD Powers online and it only showed me one car that was 30 miles away and cost over 1,800 more than I was offered. I checked every place online and every car within 200 miles that I could find which was close to the same condition as mine and they were between $750.00 and $2,685 more than I was offered.
My daughter is probably going to need a lawyer due to the way my adjuster is acting, this is just not right, all I want is a car for her to drive.
I filed a claim in August of 2010 for a vehicle theft and arson. It was after over a year of fighting with Progressive's "drag your feet" technique. My claim was denied even after ample proof. Neither my husband nor I had any part in this tragedy. The kicker is that the news came from an outside source, not from Progressive or my attorney. It came from the storage facility that has had my car for over a year! They are extremely unprofessional, not to mention unjust in the decision.
I am the mother of three year old triplets. One of which is severely handicapped, and I also have an 8 year old daughter. Last week, our only vehicle was stolen (a 2011 Honda Odyssey). Our claims adjuster told us that in order to process our claim, she would need us to send them signed powers of attorney from both my husband and I in order to go through our credit history.
We have been a client of progressive for almost one year, we pay our premium directly from a checking account, and we never had a claim before. Since they asked for the POA, which we hesitated on filling out, our car was found and the thief was arrested, and he was even convicted and given one year in jail.
Now, our car only needs some work done rather than a total loss. I told my adjuster that I didn't want to sign the POA because it can only hurt my credit and now that they know for a fact that it was a real stolen vehicle, I was hoping to avoid any more damage to my credit, if possible. Progressive's answer to us was that they will drop our claim if we do not send them the signed powers of attorney a.s.a.p. During one phone call, they even told us that if we can get a conviction out of the NYC courts then the credit history wouldn't be necessary.
Well Progressive, you got your conviction, so how about now you do what you promised! I need my car back in perfect condition. It is our only car and we need it to take our son to doctor's appointments, several times a week.
My car was parked and hit by a Progressive insured and a police report was written. There were no witnesses and the police report didn't say who was completely at fault. Even though Progressive sent someone to appraise my damages, they said they couldn't pay on the claim since their insured would not answer their attempts to contact her.
The Progressive appraiser said that the damages to my car are approximately $380. I have not been able to speak to my Progressive claim person even though I have left numerous voice mails for her. She simply won't return my call to explain the process of what's going on. I spoke with a Progressive representative named Angela today so she could try to handle my complaint. She was the person who told me that they have not been able to contact their insured, Tina, and therefore can't pay the claim. Angela said that they usually will pay after 10 days of not being contacted by the insured but they have chosen to give their insured more than 10 days to contact them. She told me that I should make a claim against my insurance now. This is completely unfair.
Harassment and professionalism towards our claim.
We filed a claim in April but it is now August and they still have not handled the claim we had. It was a complete disaster from the very beginning. I can go on forever. There was at least eight things that were done wrong. After we had enough with them, our blood pressure was high and we ended up paying for the work ourselves. I made it 100% clear with them via phone and email not to contact us unless it is in writing but she continued to call (even today) to tell us that they still are not covering a portion of the claim. Nothing makes sense here. I don't feel very angry but I feel mocked that she continues to ignore my request to not call me and get me upset. My wife, Karen, is the one she continues to call. Her cell phone is **. Stop calling and upsetting my wife.
On July 8th 2011 at approximately 3:20, I was driving down from Hastings, Florida on state road 207, coming from work, when I ran into a large amount of retread debris in the road. As I attempted to avoid the debris, I ran into a larger piece that was unavoidable, which struck the bottom of the front underneath of my vehicle and my front right tire. The debris shot up and out from underneath the right rear of the front right tire. I thought I had blown a tire so I pulled over to check. As I proceeded down the road, I felt the vehicle riding rough, so as I entered East Palatka and up the bridge toward Palatka, the vehicle back fired under the hood several times and as it came within a block from my residence, I had to push the vehicle into my yard.
At around 6:00 or 6:30, I contacted Progressive as informed them that I had run over objects in the road that has rendered my vehicle inoperable and now the vehicle will not start. The Progressive representative stated that just because the vehicle will not start does not constitute an accident claim. I informed the representative that this happened in the scope of the accident and that just because I was not injured does not mean that it did not qualify as an accident, the representative did not acknowledge it as an accident. So I placed the vehicle at Beck Chrysler, Nissan for repairs. I was informed that the timing belt was broken and that the timing belt cover had a crack in it and had to be replaced as well, along with tension control parts for the timing belt. The air vent guard underneath the front of the vehicle needed replacing as well. I explained the accident to the technician and he also stated that this sounded like it should have been listed as an accident and the insurance company should have recognized this as such.
I decided to contact Progressive once again on August 26, 2011 and explain the situation to someone else. At this time, Kristina, the representative, was extremely polite, sympathetic and determined to meet the specifications and commitment of Progressive as she informed me that this was a valid claim and that she did not know why I was misled and asked where the vehicle was located. I informed her that the only thing done correctly was when the vehicle was towed due to road side service and she made sure I was able to receive a renter car due to numerous doctor's appointments which my wife had to keep as it pertains to SSI.
I am having to car pool with someone else since the accident with my vehicle and I have to catch cabs back and forth because my car is being repaired but still in the shop. Jason, the individual who was responsible for the claim, was informed by the technicians that the vehicle was damaged in the accident but for some odd reason he tried to deny having the responsibility to fix the vehicle because he could not find the original call that was made. He stated that they normally record their calls but in this case it was not recorded. Jason contacted me on my cellphone and informed me that they would pay for the air vent guard underneath the front of the vehicle, priced at $432.00 but that I had to talk with the technician to see if the timing belt and cover was involved in the accident in order for it to be covered. Once the technician spoke with Jason and Jason was informed of the cracked timing belt casing, he contacted me once again and stated that the proof was in the pudding and that the claim would be honored. Jason's supervisor, Alex **, decided differently and spoke with Jason; he refused to pay the claim. I had left several calls to his supervisor's number before he decided to call back.
I contacted my lawyer and I was informed that I should speak with Alex' supervisor and inform him of the situation before it has to be legally adhered to. So I decided to go on the internet and file a complaint with Progressive insurance with the attempt of having them mediate and rectify this situation. Jason has acquired the same non-pay attitude that his supervisor has, not wanting to resolve this claim. Jason was informed that I, unlike his predecessor, did record both conversations which he and I had as he stated that he and the technician discussed and come to a conclusion that I had a legitimate claim and that if the claim was accepted and honored when I first contacted them, we would not be having this issue right now. When it's time for me to pay my insurance, I have no complaints at all. I pay what is owed, when it's owed and as a whole, I have high regards for the quality of service that is normally displayed by your establishment and your ability to accomplish all claims in a very timely manner. As much as I hate to, I have had to call about an accident of that magnitude and if the call was taken as seriously as it was reported the first time, I think I would not be hitchhiking a ride to and from the store, as well as to both of my jobs everyday and be with my vehicle, instead of without it.
I am contacting you with the intentions of trying to resolve this matter without anyone having to lose good faith. Jason's supervisor is no certified mechanic and cannot determine the extent of damage such a large part of debris can create just as you and I can't. It appears that he was trying to get the technician to say what he wanted to hear, not what was being honestly relayed to him by the mechanic on what was found, which was the reported damages to the vehicle. How can a person have an accident and part of the damages having nothing to do with the starting up of the vehicle be honored and the damages that rendered the vehicle inoperable. This is being questioned at one point then after the supervisor inserts his opinion, they have not honored anything at all and they have not even contacted me about any final decision to this day. Jason's last word to my wife was that they were still trying to find the unrecorded phone call when they were called initially and this has been at least two weeks since then and since June 8th, I have been without my car. I have spoken to my lawyer and he again reiterated, that I should try to settle this in a rational manner and speak with the complaint department first. This is where we are at this very moment.
I was involved in an accident on I-10 outside of Pensacola, Florida on 7/31/11. It was raining and as we were coming over a rise, we came upon a vehicle hydroplaning and witnessed him hitting another vehicle. We swerved off road to avoid a collision and ended up at a stand still on the grass in the median. I was on the phone with 911 within seconds. My husband was looking at his his rear view mirror and saw a truck heading for us. We were hit.
Our truck was totaled. The driver of the semi gave Progressive as the insurer. I called Progressive the next morning and tried to report the accident and much to my dismay, I was told that they had no record of policy number, name of truck owner or vehicle. That was very upsetting. Well on Tuesday, after speaking with the FHP Trooper that investigated our accident, the insurance information obtained from the driver was correct. So I called Progressive again and found out that there is coverage, however, they were investigating the claim due to the driver of the truck was not insured. Hello! You insured the vehicle not the driver!
After reading reviews about Progressive, I guess I have just experienced their first stage of the runaround. We were very lucky that we did not suffer life-threatening injuries or killed for that matter. I would say Progressive is very lucky too!
I purchased a car for my son and purchased full coverage for it through Progressive. On Dec. 2001 my son rear-ended a truck and caused severe damage to his car. When we reported this to the insurance company, the adjustor asigned was Jay C. who up to this date refuses to talk to us or come and look at this car. He believes that my son was excluded from coverage even though this car and the loan were under his name. His name suddenly appeared on the exclusion list while my other son who is another driver in the household is included. He is two years younger than the excluded driver.
Which father would buy a car for his son and have him excluded? Progressive's main goal is to take advantage of their clients and refuse as many legitimate claim as possible.
My car was vandalized four weeks ago. I called Progressive to report the incident. The next morning they came to see the car. My stereo was stolen and speakers and other equipment. The next thing I know the guy who came to see the car was taking pictures of the mileage and informed me the car wasn't a brand-new car and they said they paid two years ago for the same sort of incident.
Is it fair that I have been paying my coverage in full and come to find out now insurance companies pay only one time even if you keep a good record and continue paying your coverage?!
On Aug. 27, 2000, I had a 2000 custom Harley Davidson stolen from my home while I was gone. I called the police and they came and took info. Four days later Mr. Appel shows up and takes my statement then he starts with talk of how any false info will result in no payment.
Now they have sent the same statement form twice for me to fill out and I furnished them with pictures of the stolen bike and all my receipts and three times I have been asked for explainations of parts and where they where purchased when the info was at the top of each receipt and some parts were bought at swap meets and receipts where given.
Now I'm being asked to do a sworn statement in front of a court reporter and bring my tax returns for 1998 and 1999. When I called Mike Appel up and asked him why I was being treated this way he stated that it was normal for all settlements and that Progessive did this on all claims. I feel that I am being discriminated against.
I was involved in a car accident on November 26, 1998. My 1998 BMW 323is was demolished and is considered a total loss by two auto body shops. Progressive refuses to honor these opinions and has made no effort to do what needs to be done (totaling my vehicle) or providing me with transportation.
I have upheld my end of the contract with Progressive my paying my premiums, yet they have breached their end of the contract by not servicing me. I desperately need your help! I am a divorced mother on total and permanent disability from IBM Corporation and owned only this one vehicle that I can no longer use. I am still paying my car note and continued to pay premiums to Progressive until this month. I cancelled my policy with them as I could no longer pay for service that I have not received!
I should not have to settle for having my vehicle "patched" and compromise my and my family's safety!
Unfortunately, this is fairly typical. Insurance companies have a great deal of leverage in a case such as yours and it will be difficult to make much progress with them.
AEL could hire an attorney but the cost would be considerable and the experts we consulted did not feel she would be able to recover enough to make it worthwhile. AEL could also call the state insurance commissioner's office and ask if they have a dispute resolution process for cases such as this. All insurance is regulated at the state level, so that's where one must turn for help.
AEL mentioned that she has stopped paying her insurance premiums. This will not help and, if she has another accident, would leave her with no insurance at all. Also, it is illegal to drive without insurance in most states.
