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Whirlpool Water Heaters |
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nancy of streetsboro , OH July 2, 2009 purchase hot water heater and have had problems with the thermal coupling going out and the burner system being replaced and many times having to deal with customer service who could care less about the problem. My basement now has water going into a bedroom due to a bad valve that let loose. I am so upset with this tank and I will never purchase another Whirlpool product ever again. My model number is fg1f4040s3nov, product 0730261, serial 0526109983. I hope this gets to others that are need to purchase a Whirlpool product, Please do not. Sharon of Newhall, CA July 2, 2009 My husband bought two Whirlpool water heaters. One for our home and one for my mother's home. I knew something was not right with these water heaters when they both have continuously broken down. My husband went out and replaced our water heater without using our warranty. (Why would we want another piece of junk?) I'm furious that we are out of the cost of a new unit. As for my mother, we have to fix my mother's water heater as she is an elderly widow living on a very limited income. She has been taking cold showers while she waits my husband to find the time to fix it for her. (He is a superintendent for a plumbing contractor company.) I will never buy another Whirlpool product after reading about Whirlpool's knowledge of this defect and doing nothing to protect it's customers. Shame on them! Russell of Youngstown, OH June 30, 2009 We Purchased a Whirlpool Hot water heater on 6/06/06 at Lowes on 6/08/06 Lowes installed it, on 06/10/06 we had no hot water they sent the installer to fix it and he replaced the thermocouple the pilot has went out several times since and we have been able to relite it until now. Again the thermocouple has gone bad and we have went without hot water now for 2 days and my husband has missed a half of day of work to look for a repairman which only 2 out of our entire phonebook will even touch a Whirpool hot water heater. 99 % of the repairman will not look at a Whirpool heater or attempt to fix them. I am apalled at Lowes for selling such an inferior product and Whirlpool for making it. Our old hot water heater which was a Hotpoint lasted over 20 years without any repairs. Kathy of Goshen, IN June 23, 2009 Purchased a Whirlpool waterheater from Lowe's in 2007. 2 years later the pilot light went out and couldn't be reset and re-lite. Called a plumber that we deal with on occassion and he just shook his head when he saw it was a Whirlpool. He called Lowes to see if they carried the repair kit for the heater and they didn't so he replaced the thermocoupler and got it working again, but suggested if it went out again to seriously think out replacing the unit. It also appears that the unit is already acumulating a lot of sediment in the bottom, which we have been periodically draining off. Franz of Houston, TX June 19, 2009 We bought a Whirlpool 40 gal natural gas water heater from Lowes 14 months ago. Earlier this week, the pilot mysteriously went out. With help from Whirlpool telephone support, I was able to get it relit. The next day it went out again. This time I could not get it relit. Doing some web research on the problem, I came across the mountain of similar complaints on consumeraffairs.com, and quickly concluded I had a lemon on my hands. I went to Lowes, discussed it with the manager, and was able to get the 100% refund on the heater (but not the installation), partly because I was armed with all the information posted on this site. I will replace it with another brand, probably Bradford White. Tariq of sterling heights, MI June 27, 2009 My hot water heater stopped working. It was installed in 2003, I check and there is no flames, I called the number and they told me to pick the conversion kit, when I open the box it look complicated to me so I asked to send someone to have it installed, and they are refusing it. I am going to call them again and then talk to their manager to see if he can send someone to intall it. The indian cs was very rude. Helen of Rochester, NY June 24, 2009 was overcome by carbon monoxide after repairing whirpool hot water tank FG1 model. They sent the recalled part and we had it put on by a licensed plumber. It cost 75.00. Suddenly after 2 months, I smelled something and walked around the house and basement. The smell was stronger near the hot water tank. I heard a sound upstairs and ran up to find the carbon monoxide detector going off, called 911, the numbers were over 300 in basement and over 180 upstairs. I was taken to the hospital and given oxygen for 6 hours and sent home. They have argued with me because I wanted money to replace the tank. They said they would give me another one but I refused that because I would never trust that kind of tank again. We are still fighting about it. I would like to know if anyone had a problem with carbon monoxide like I did. William of Lodi, OH June 23, 2009 Add my name to the list. I've got a 1 year old(used for 1 year) water heater sitting in my garage that I can't bring myself to throw away, bacause it's NEW, and I paid ALOT for it! But, it's basically useless. When tennant's water heaters go bad, you're expected to solve the problem A.S.A.P.! Left handed thermocouplers are not available (last time I checked..), so I had to buy a new one. Yes, a different brand! Stan of Spring, TX June 22, 2009 Purchased water heater NOV and now the pilot light doesn't stay lit. replaced the thermocouple myself and it still doesn't stay lit. Called Whirlpool and was given a repair number (labor and parts) and have a plumber scheduled to arrive at 09:30AM tomorrow. After finding all the complaints about this water heater I called Lowes to ask if they still sell this product and the answer is yes, they still sell this product. Tanya of FRESNO, CA June 22, 2009 Bought Whirlpool water heater from Lowes in '04. Have had nothing but problems. Called Sears for repair and was charged 128.00 to be told I needed to purchase a new water heater. Of course I went out & purchased a 450.00 Kenmore water heater. The plumber who came to install it today said it was under a Transaction Settlement and I could pay 20.00 for over night delivery of a thermal couple conversion kit. He was nice enough to go to his shop and install one he had in stock and I could send him the one I am receiving tomorrow. I do have hot water now but I don't know for how long according to the complaints I've been reading on this site. What irritates me is Sears has no records of this Transaction Settlement. So, they're technicians tell unsuspecting consumers to buy a new water heater. If not for this wonderful plumber I would've spent 200.00 installation for a water heater I didn't have to buy. Report Your Experience
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