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Charles of Edmond OK (07/03/08)
I can't even find that they acknowledge making a water heater. Everything else theymake is listed in their list of products but they don't even show a water heater nor does it come up if I search forit on their site. Nor does pilot light come up in their system.
I have an 8 months heater and the pilot light keeps failing like it won't stay on for even one day. At least they could own up to selling the product with their name on it. I have a second one and on it I recieived a notice from a class action deal but the resolution was totally unsatisfactory so I didn't keeep a record of that.
Jeff of Erie PA (07/03/08)
In December 2007, I purchased a new Whirlpool water heater, model #BFG1f404053. On July 3rd, 2008, only 6 months later, the pilot light went out for good. Was unable to get it started. I called Whirlpool repeatedly, and the best they could do was send out a part to repair it. The problem lies in what I found noted by scores of customers on this consumer affairs web site.
I called Whirlpool again to let them know what I had found out about the many complaints and told them I didn't want a replacement part that didn't work, and I wanted a return authorization to send it back to Lowes, where I purchased it. Whirlpool was anything but helpful and said they couldn't help me with a refund for the one I just bought, even though it was still under warranty. How can they get away with selling inferior products they know are defective. Even there replacement parts are bad.
I spoke with a local plumber who told me he has replaced 150 gas control units on these so far this year. He said many of these replacement units are bad and won't work either. Even Lowes didn't get any satisfaction when they tried to intervene for me. I also found out Whirlpool was slapped with a class action suit for their faulty heaters.
Unfortunatel, my model supposedly is the replacement for the one they are being taken to court over. However, mine isn't any better than the previous one mentioned in the class action suit. No one from Whirlpool would even give an explanatio as to why they keep these on the market, knowing they are bad.
My family has to go without hot water for a number of days, I lost work time because of it and will have to travel to a relatives house for days just to clean up, do wash, etc.
Tasha of Peoria IL (07/01/08)
My whirlpool hot water heater was purchased in 2005 so farely new. On wed june 11 my hot water heater stopped working i thought the pileot light had just went out and needed liht again ddi not think i was not goin to have hot water for more than 2 weeks. Yes as of 2day july 1 i still have no hot water the customer service people and whirlpool are very rude and no offense to anyone but i cant understand none of them.
Yes they did send me a new part them thermocouple but they send me a upgraded verison of my water heater so the parts still didnt work now they are in the process of sending me a updated gas vavle to go along with my updated thercouple which they should have sent from day one. I am a single mother and for the last 2 weeks plus it has been a big pain showering and toting all of our belongings to other places when this issue should been resolved on june 12 when i made my first phone call to them. I have called them numerous of times and still have no HOT WATER.
well gas is not cheap it has cost me alot in gas to travel each day out of my way to shower at other peoples houses. This whole ordeal has taken a huge toll on me i am very annoyed with this whole thing but i have no money to go buy a different brand of a hot water heater at this present time.
Jeff of Avon NY (07/01/08)
We are the latest victims of the crappy water heaters Whirlpool sells through Lowes. What sucks is that our problem emerged a day after the class action suit closed on June 28th. We're now stuck with a $400.00 flame lock water heater that won't heat water. They say Lowe's won't take them back, and Whirlpool now charges for the parts for replacement. I'm out 400 bucks, and need a new tank only 6 months after installing this one.
John of Marietta GA (06/28/08)
Background. I Bought a 9 year warranty Whirlpool water heater 11 Dec 03. It went kaput on 27 June 08. It was installed by a Lowe's contractor, sold under the Whirlpool brand. Whirlpool water heaters are made by American Water Heater, Johnson City, TN. (Visit the Whirlpool web site and you will not find water heaters listed as one of their products.) I called Lowe's who referred me to a toll free Whirlpool number (in Johnson City, I assume). I was told I needed a thermocoupler assembly which I could get as Kit A no charge at Lowe's, so long as I provided the model and serial numbers. I installed it.
One day later, the thing still does not work. Now I am told by somebody in New Delhi that I need an igniter--the piezoelectric switch that sparks the pilot light. Lowe's does not stock this, nor does Home Depot, etc. Okay, I said, I'll try an appliance parts store Monday--but that was before I read this long list of complaints. I've decided that I don't want anymore heartburn, even if the thing does work temporarily. I am shopping Sears or Home Depot for a new hot water heater. This will be no small piece of change. Is there any way I can join the class action suit against Whirlpool? I don't recall receiving any notice of such a suit or invitation to join.
$573.71. Aggravation. Lots of sweat, bruised knuckles, and stonewalling by Lowe's and Whirlpool.
Martha of San Antonio TX (06/25/08)
We purchased our water heater in 2004. Last summer,(2007) we got a notice on the class action law suit against Whirlpool. We received the notice only days before the deadline. I sent in our receipts for the two thermocouples that we purchased (one just a week prior to receiving the notice) I was expecting to be reimbursed for the two that were purchased. We ended up receiving a replacement assembly piece for the water heater.
One year later, our water heater has gone out again (3rd time) We got the repacement assembly part that was sent to us a few months ago. My husband took the old one out, put the new one in, and the pilot tubing was leaking. It took about 3 tries and 30 minutes before we could adjust it so it wouldn't leak.
He got the the water heater lit. It stayed on for about 5 minutes and shut off. He could not get it lit again. He finally figured out the upgrade they added to the new assembly (the part that's suppose to take care of the problem) isn't working properly. In other words, we're screwed again. Lowe's and Home Depot does not carry the part needed to get it going again!
It's not so much the money that we've put into it. Every year about the same time, this thing is going out. We bought a NEW water heater so we wouldn't have to keep repairing the old one. We thought that would eliminate the problem. This one's worse that the 20 year old one we had!
Martha of San Antonio TX (06/25/08)
We purchased our water heater in 2004. That summer we got a notice on the class action law suit against Whirlpool. We received the notice only days before the deadline. I sent in our receipts for the two thermocouples that we purchased (one just a week prior to receiving the notice) I was expecting to be reimbursed for the two that were purchased. We ended up receiving a replacement assembly piece for the water heater.
One year later, our water heater has gone out again (3rd time) We got the repacement assembly part that was sent to us a few months ago. My husband took the old one out, put the new one in, and the pilot tubing was leaking. It took about 3 tries and 30 minutes before we could adjust it so it wouldn't leak. He got the the water heater lit. It stayed on for about 5 minutes and shut off. He could not get it lit again. He finally figured out the upgrade they added to the new assembly (the part that's suppose to take care of the problem) isn't working properly. Lowe's and Home Depot does not carry the part needed to get it going again!
It's not so much the money that we've put into it. Every year about the same time, this thing is going out. We bought a NEW water heater so we wouldn't have to keep repairing the old one. We thought that would eliminate the problem. This one's worse that the 20 year old one we had!
Richard of Saint Louis MO (06/25/08)
I purchased a Whirlpool gas water heater from Lowes on 2/12/2008 and it quit working on 6/23/2008. The model number is BFG1F4040S3NOV. It appears neither Lowes or Whirlpool has learned any lesson and continue to push this junk on the consumers. I imagine Lowes and Whirlpool are looking for another Class Action lawsuit.
Larry of Atlanta GA (06/25/08)
Purchased the same Whirlpool hot water heater that is getting all the complaints and class action law suits in Feb 2008. In May the pilot light started turning itself off. Whirlpool wants to send a new Themocoupler in the mail (free) for me to install. My plumber said either a water heater works or it doesn't after 4 months and I shouldn't replace anything but get a new one instead.
When I contacted Lowes they told me to contact Whirlpool. They said since they didn't install it they weren't responsible for sending anyone to fix it. After several frustrating calls to Lowes I gave up and told the Lowes manager that they either fix it or I'll pay to un-install it and bring it back to get my money back. They said fine. So I did and they gave me a full refund. I bought a Rheem from Home Depot. Don't bother buying a Whirlpool water heater.
Ellice of Saint Marys KS (06/24/08)
We bought a Whirlpool Gas Water Heater from Lowe's Improvement Center in Topeka,Kansas four years ago. And of course from reading all the complaints not only does the pilot light not stay lit but it started leaking water from the bottom....the water is actually coroding the unit. We need to replace this unit ASAP. We have had no problems from Lowe's or the Whirlpool company in terms of a replacement (except it is a pain to uninstall and reinstall a unit which should have lasted a lot longer than four years!) but the question is this...will their new ones pose the same problem? I hope our replacement doesn't do the same thing again? I mean it is nice we don't have to spend $650.00 dollars again but has anyone had problems with the replacements?
No physical damage except a little damage to the basement but we don't have carpet down as of yet....the consequences add up to my husband taking time off from work and gas money to and from Lowes... but its the fact that Whirlpool's name is no longer trusted!
Margaret of Moreno Valley CA (06/24/08)
I have one of those water heaters that is giving so many consumers problems. It's less than 5 years old. I replaced that thermocouple last fall and I've been having problems for at least 4 months. They sent me the parts, but I haven't called to have them installed. I want them to pay for me to get a new water heater. I want them to send me a check to cover the cost of the water heater, delivery, and installation.
I had a different brand water heater located in the same spot that lasted me about 30 years. I only replaced it because it rusted out and started to leak. I didn't have to perform any special maintenance on it, nor did I have to hire a plumber to come and clean it every year. These Whirlpool water heaters have a design defect and we consumers shouldn't have to replace parts and pay for installation every 3 or 4 months. Whirlpool should reimburse us for any and all costs related to replacing these defective water heaters.
Mike of Lubbock TX (06/23/08)
Water heater had a five year warranty, but stopped working in less than one year.
No heat and cost for new one.
Frank of Allen Park MI (06/23/08)
Well I purchased this water heater and the flame only lit once. Can't believe this unit is still being sold by Lowe's and futher more by Whirlpool! Wish I would of seen this information before purchasing this hot water heater.
1) installation cost and pick up 2) removal cost and return unit 3) re-installation cost of new unit 4) my total time 16 hours(est.) 5) 5 miles worth of gas each way to lowe's at 15 miles to the gallon 6) no hot water and a missed day at work
Jenn of West Kingston RI (06/22/08)
In November 2007, I purchased a Whirlpool Flamelock Gas waterheater -- on March 1st, it failed 8 days after the return period to Lowes. Lowes, without any trouble allowed me to exchange (which requiured us to uninstall and then reinstall) for a new water heater. Luckily, my father in law owns an appliance repair company, so I didn't have to pay for labor -- although he was working on a Sunday!
Here it is 6-22-08, 21 days after the return period with Lowes. I am without hot water and it's 10:42pm. I plan to contact Lowes tomorrow and demand a refund in full. Then I plan to buy a completely different brand of water heater. We did buy one of these (small unit though) for our rental property. And so far (knock on wood) it's been running fine for about a year. By the way, the thermocoupler is what was wrong both times. Whirlpool really out to recall these pieces of junk. Here's to hoping I have as much luck with Lowe's tomorrow as I had last time.
No hot water for a total of a week so far -- aggravation for having to install, uninstall, reinistall, and probably uninstall and reinstall again.
Eric of Henderson NV (06/22/08)
I bought a whirlpool flamelock waterheater from lowes november 06 with the 8 year warranty and am in the same situation described multiple times on the website! the pilot lite will not stay lit and we have no hot water. whirlpool wont do anything but make me pay more money to have it fixed. part of the reason we paid more money and bought the 8 year model was to avoid this problem yet I feel we got screwed just like everybody else.
John of East Peoria IL (06/22/08)
We purchased a Whirlpool Gas Hotwater Heater from Lowe's and installed 1/1/03 now the thermo-coupler has gone bad and We can't find a replacement from any Lowe's or appliance parts outlets. After reading all the other peoples compaints that are having the same problems I believe our best bet is to just purchase another brand and not delay the problem with more defective thermocouplers. This heater was guarenteed for 12 years We were told at the time of purchase but that was a lie. The Model # FG1J4040T3NV is defective and should be recalled by Whirlpool or Lowe's, We will never purchase from Lowe's or any Whirlpool product from any other source again.
My Wife and I are both senior citizens She 69 and Myself 79 living on fixed incomes which makes it difficult to come up with $500. to $600. for a hotwater heater that should last for 10 to 20 years and guarenteed for 12 years and only last 5 and had to be replaced. I believe I take better than average care of our heaters as I flush some water out th bottom about every 6 months to keep there being a build up of sediment, and We also have a water-softner that prevents premature rust build-up. At our ages and with our medical conditions We just simply can't afford to be paying high priced repair persons to keep replacing parts that are defective one after another.
Mark of Texarkana AR (06/21/08)
I bought the fg model in late 06 or early 07. Three months later the thermo coupling went out. I went through a big hassel and finally got a replacement. Then a few months later discovered it was a lemon. I have to keep relighting the pilot light. Sometimes it will burn for months and sometimes it go's out every day and numerous times in one day. I am so aggravated about the whole thing if I could I would load it up and drive it to Whrillpool head quarters and leave it on their steps. Maybe if enough of us get together, load our water heaters up and take them to the nearest Lowes store we will get their attention and they will help us get replacements.
A replacement is obviously the only correction possible. If anyone has any other idea as to how we can get justice for our extremely bad experience and loss of money and time please let me in on it. I really dont see how they can get away with it. If it was thousands of defected Ford trucks, I'll gauruntee you Ford Motor company would be forced to recall and correct the problem.
Countless Cold showers, countless time spent on the phone with techs. My hard earned money wasted on a water heater. I would love to speak to a attorney about this.
Jeff of Wilmington OH (06/21/08)
The thermal coupler went out and lowes does not have the correct one to replace it. The heater is only 2years old. This is the one with reverse threads. Model number FG1F4040S3PV
now I have to buy a new heater and be out of hot water for days. At this time we cannot afford a new heater that was suppose to last 6 years.
Don of Grove City OH (06/20/08)
Whirlpool water heater went out. Tried to replace the thermocouple and found out none were available - the original left-hand thread thermocouples had problems. Called Customer service phone number on the side of the water heater and was instructed to press '1' if my model number starte w/ FG, which it does - so I did.
Was connected w/ customer service and was informed they have to ship me a new, redesigned manifold assembly because of defects/problems in the original design. The part would ship for free in 8~10 working days, $18 for Monday (called on a Friday) $34 for next day (Saturday). Opted for the $34 next day - a family of six can't go long w/out hot water. Since I just ordered the part, I'll have to wait and see how it goes.
Loss of hot-water / service of water heater.
Kym of Mt Gilead OH (06/19/08)
Purchased Whirlpool water heater made for LOWES and pilot keeps going out and NO hot water.
No hot water. Lowes says there is a recall on the part but don't have parts in stock and DONT know when they will get more.
Joyce of Conroe TX (06/19/08)
I purchased a Whirlpool Hot Water heater from Lowe's on 4-22-07. I have had nothing but problems. Now the piece of junk's pilot will not stay burning. I paid a fortune for this thing and it has lasted just over a year. Seems like several people are having the same problem. Either Whirlpool or Lowes should replace and install new heaters for all us victims.
I have ordered a new Thermocoupler from Whirlpool so not sure if the problem will be resolved. I am unable to install the part and will have to hire a professional. Plus have had to take tooo many cold showers. I am now having to burn my $4.00 gasoline to go to my family s house to shower...What a pain!!!!!
Vivian of El Paso, TX (06/17/08)
In November 2007, I purchased a gas Whirlpool water heater. Here it is 7 months later and the pilot light will not stay lit.
On 14 June, Saturday, I called the number on the side of the water heater. The automated system mentioned if my water heater model # started with BF to please push 1. The person that answered took my information & also the information of the water heater. He then gave me a referrel number & a 1-800 number for their authorized service dealer...SEARS.
I called and was told someone would be at my house anywhere from 8:00 AM-5:00 PM and I would have to pay for labor. I asked how much that would be & I was told the service member coming to my house would let me know. I was told they charge by the job & not by the hour. Monday comes & around 10:00 AM, so does the service member from SEARS for my water heater. He looks at the water heater, explains they do not have that part in stock & they will special order it & it should be in within 2 days. Oh, by the way, I have to give a $70.00 deposit on the $152.00 over all charge because they charge $70.00 just to come to the house!
The good news is, they won't charge an additional $70.00 to come back to install the part because it's on them that they don't have the part in stock! Lucky me!!
Tina of O'fallon, MO (06/16/08)
Water Heater has went out 3 times. The Thermocouple/entire heating unit has been replaced 2 times so far and both has went out. Whirlpool is unwilling to do anything unless they speak with a technician who is at our residence putting in the piece. Then they are only willing to send a replacement thermocouple if needed.
We just bought the house and the warranty is void since we are the 2nd owners. The man who I could barely understand told me to I would need to end up purchasing a new water heater.
Lisa of Fountain Inn SC (06/16/08)
I actually thought Whirlpool was going to take care of my water heater after they called me back in response to an email I sent. They scheduled a service man to come out on 6/16/08 between 8 and 5. I was amazed.
After working 3rd shift on Sunday night, I slept on the couch Monday to be available when the service man came. I was looking forward to that hot shower. At 12:30 the service man calls and without ever coming to my house diagnoses that it is a faulty gas valve and he will have to emergency order the part and it will now be Thursday before he can come to install it. This will make it two weeks without hot water.
If they know they are having problems with these valves why don't they arrange for their service men to carry it on their trucks? I don't know if i will still have a whirlpool water heater by Thursday. We may just rip it out and buy a different one in the meantime.
Hazel of Maple Shade, NJ (06/16/08)
In 2004 a whirlpool water heater was installed in my home. Until last week I had no problem. Then the pilot went out. After many attempts to relite it I called a plumber. He advised me to call whirlpool, which I did.
After speaking to the represenative who told me he could have the part there in 5 to 7 days , which was unacceptable to me, I agreed to pay the $18 shipping charge for next day delivery for the part. Thermal coupler I believe it was called. Next day I waited until about 3pm and again called the number listed above. Another representative, said to call back in about 2 hrs. and he would have the tracking # for me. I called back , got the tracking # then I had to call the carrier to find out that the package was undeliverable because there was an incomplete address on it. No street address, although both represenatives repeated my address back to me.
I was told I could pick the package up myself at the DHL warehouse which was quite an inconvenience for me. Got the part, had it installed, and guess what. Part is defective. Pilot will not stay lit.
Called whirlpool this am, to speak to someoneones supervisor, who tried to brush me off, said I will transfer you to to shipping but disconnected me instead. Just what to let you know the water heater is disconnected & I purchased a new one. Different brand of course.I finally have hot water again.
Wayne of Jonestown, TX (06/14/08)
We also puchased a flame Whirlpool flame lock water heater from Lowes. We have replaced the thermo couple twice in the last year. It has gone out again.
Having trouble finding the crazy left handed part now.
Have been with out hot water now for over 4 months.
Elizabeth of Centennial, CO (06/14/08)
My plumber installed the whirlpool water heater with the flame lock pilot light. The pilot light went out on a wednesday. My plumber came out and relit the light on thursday- then it went out again.
I called the number for the warranty and Sears sent someone out. He said he was a technician who could only diagnose the problem and order parts that would take three days. I asked to return the water heater and I would get a new one. He refused saying he had no room in his truck, he wasn't a plumber. I said why couldn't I order the parts or have the parts ordered when I called. He said because the parts were subject to a warranty. He said the parts were not available in Denver. I called Whirlpool and they said the parts were available at Lowes. They also said there was no way I could return the water heater and get a different model.
Lisa of Fountain Inn SC (06/14/08)
Purchased a Whirlpool flamelock water heater on 1/31/08 and on June 7 it stopped working. Article on your web page about class action settlement indicated that problems were prior to 2007. Well I am here to tell you the same problem still exists in heaters purchased now. I will be replacing it with a different brand because after reading your site it appears there is no relief in sight with this water heater. I am going to attempt to get my money back either through Lowe's or Visa.
Nancy of Columbus OH (06/11/08)
Another one bites the dust . . . we are also experiencing the same issues with our Whirlpool FG1F4034T3NOV water heater. I got up this morning and noticed we had no hot water. Got my hubby out of bed and he determined the piolt light was not lit, nor could he get it to relight.
We went to work and thought we would deal with it when we got home. Did a little searching online to find we are not alone with this problem. Hubby just tried to light it again and got it lit . . . only to have it go out again 20 minutes later.
I attempted to call Whirpools customer service number this morning and was on hold for over 30 minutes, and never got to talk to a person. Funny how it asks if your model number starts with FG to press 1, and then you are in limbo forever! We purchased this water heater in July of 2004 when the one in our new house died. It was from 1984. Guess they just don't make 'em like they used to. W're not even going to bother with the hassel of dealing with Whirlpool to try to get it fixed. Who needs more stress of dealing with a company that doesn't care about their consumers. We're going to bite the bullet and get a new one, and hopefully this one will last!
Deborah of Huntington WV (06/11/08)
Water heater quit heating. Tried to restart as per instructions on tank. No luck. Called plumber with info and was told to try and order my own parts. If that was possible, which it was not because Whirlpool does not offer parts for this heater. I then read all the complaints and news of lawsuits. Taking the advice of said consumers, I call another plumber and got a new heater installed after waiting 6 days. The water heater I replaced was five years old. Twelve was the warranty and parts are apparently few if not available at all. it should have had a recall like their dishwasher did which took forever to get parts for to fix.
the damage caused was minimal since I am smart enough to know a bad product when I can research and see the results. I learned that cold showers are only fun at the beach.
Marc of Fayetteville GA (06/11/08)
Purchased a Whirlpool Flame Lock Water Heater in Sept 2003 with a 9-year warranty. Thermocouple has now failed for the 5th time. On a couple of these occasions, I have had to drive 15-20 miles one way to get a thermocouple from Lowes since the local store was out of stock. I had been hoping to get the replacement burner section with newer thermocouple and reset switch as per the Bowen Settlement. Now I have read that those do not seem to be lasting very long. This was my first and last Whirlpool!
Edgar of Inwood WV (06/11/08)
My whirlpool water heater started malfunctioning 06-05-08. The pilot would have to be lit several times a day.I called whirlpool on 06-06-08 and was forced to talk to a person that I had tough time understanding their speech. I was finally advised that I had a fauly therm-0-coupler however I could not replace the part because of a design change that required a professional. I stated that I had called several professionals in my area and they would not work on it.
I was finally given a Sears telephone number to call which I did. The Sears represenative Jessee was the best rep. I have ever talked to. I had been told by Whirlpool that there was a problem with the part and they it had been changed and would be shipped to me on 06-09-08 (which did happen). The sears represenative told me that it would be 06-13-08 before they could have someone to install the part. I was asked to call back when the route supevisor would be on duty in 45 min. I called and the supervisor and Jessee set my time for 06-10-08. The Sears repair person showed up and worked on the unit for an extended period of time only to tell me that after instaling the new part that there was more problems with the heater. He said he had orderded the parts that he thought was the problem and it would 06-20-08 before they would be available. Bottom line 16 days and no hot water. I don't think so.
I am in a 16 day waiting period for hot water for my family. My wife and I are senior citizens with health problems. Not having hot water for over a half a month and not getting a satisfactory answer from the Sears repair person as to the unit working with more new parts is not customer satisfaction. satisfaction.
Johnny of Whitehall OH (06/10/08)
After numerous calls and repairs the hot water tank still will not work. They would not let me talk to a supervisor. Had to finally get a new hot water tank.
Cold showers, faulty equipment and loss of money for parts and money paid for having items shipped.
Edward of Long Beach, CA (06/09/08)
My 12 year guaranteed 50 gal. Whirlpool water heater stopped running just short of four years. No local plumber does warranty work. I was unable to find the web space that the Whirlpool recorded message said to contact and get a kit; much less their own Web site was closed down!
Fortunately the Lowes on Carson Ave had only one repair kit that had been opened and returned was all they had. Another store on Bellflower Blvd was not helpful at all. After spending two hours I was able to get my heater running, but I hear dripping onto the burner and that is why it may have failed. The recommeded gap between the starter and and pilot was one half inch rather than one eigth inch per the manual! I will never buy another Whirlpool Water heater!
Donald of Britton MI (06/09/08)
Bought a whirlpool waterheater at lowes. It worked for about a year and a half. Thermocouple went out (lefthand thread on thermocouple does not allow simple replacement). recieved replacement from whirlpool three months ago. It just went out again yesterday! What an engineering nightmare!
bought a relpacement thermocouple only to find out it needed to have a left hand thread on the coupling. went to lowes only to find they had no replacement. Long distance calls to other lowes stores same result. hours of troubleshooting & labor invested.
Marie of Jeffersonville IN (06/07/08)
I purchased a whirlpool energy smart residential electric water heater from Lowe's on 3/11/06. On 6/5/08 my water heater quit. The water heater has 9 yr warranty. When I called Lowe's on 6/6/08 I was told I had to call Whirlpool service assistant phone #. When I called this # I had to trouble shoot with the customer rep. and they said the problem was the electronic mod board(at least that is what it sounded like.
I had a hard time understanding the person, as he did not speak good english). The part is not stocked locally. I have to wait until 6/10/08 to get the part. I also found that the labor warranty on this water heater is only good for 1yr, so I will be responsible for the cost of replacing this part, if this is the right part.
I will be incovenienced for days with out any hot water and also the expense of paying someone to have the part replaced.
Jill of Boardman OH (06/07/08)
MY hot water heater guit workig pilot light would not stay on and could not get hot water
Had a contractor out 3 different times ...talked to whirlpool at least 5 times .Paid to have parts overnighted TWICE...so my kids and I would have water only to be told it still would not work... faulty parts and POOR customer service
Betty of Lewisville TX (06/06/08)
I have a 40 gal hot water heater and we bought in April 5, 2003 in July of 2003 we had to replace the thermocoupler and now here it is June of 2008 and the thermocoupler has been replaced 9 times and Whirlpool and Lowes will do nothing about this. I will never buy another thing with the Whirlpool name. Thank you
Penny of Taylorsville IN (06/04/08)
BOught the Whirlpool water heater at Lowes in 06 and already having trouble with it not lighting! Wish I would have came here before buying it!
Won't work nor will it light!
Gary of Springfield MO (06/02/08)
Bought a whirlpool flame lock water sep. 10, 2005 from lowe,s it worked until the 29 of may 2008 , on the night of the 29 may my wife smelled natural gas. we could'nt find were it was comeing from. Until the next morning, she ran out of hot water. tried relighting, it would stay let for about fifteen minutes and go out,on and on. then I got the vacum and cleaned under it, but the same old thing Went to lowe's sales person sold me a thermocouple but it would not fit, it had right handed threads. after hearing all the trouble other people has been haveing not going to mess with whirpool products, hope I can find one that last 15 years like the last one.
worried about natural gas fumes, not being able to sleep to for a night. Wasted time trying to buy parts, obtaining the wrong parts. being out $286.75 for a defective water heater.
Daniel of Fairmont, WV (06/02/08)
Three year old water heater won't stay lite. Same complain as everyone, bad thermocouple
Glenn of South Bend, IN (06/01/08)
We purchased a Whirlpool Flame Lock water heater from Lowes in November 2007, and the pilot light stopped working May 29th 2008. We replaced the thermo couple and the problem still exists. I am disapointed to see that a company of Whirlpools caliber seems to be ignoring what appears to be an apparent design flaw, as evidenced by the number of reports on this product.
I am on my third day of cold showers, and my wife has had to drive 15 miles round trip each day to take a shower. Based on the complaints I've read, it appears there will be no simple and timely resolution other than replacing the water heater and writing off Whirlpool for future purchases.
Louis of Royersford PA (06/01/08)
My Flame Lock Gas Water Heater purchased from Lowe's went belly up for the last time on memorial day 2008. No hope of getting it fixed that day, but on Tuesday the plumber was on it. One half day later and there were no parts to be found, except on E-Bay, and I had to bid on those, with no guarantee they would work. With a family of five I had to give in and purchase a new unit, from a different manufacturer. The next day, Wednesday, stayed home from work, again, and installed the new unit. Total cost 775.00 for new unit with instolation and two days lost pay.
S. of Norman, OK (05/27/08)
I was about to go to Lowe's to purchase a Whirlpool gas water heater. I am so happy to read all these complaints about the product, I changed my mind to buy the Whirlpool brand. If the manufacturure does not stand behind the product, I would think the prestige of the dealer should be at stake and also should held accountable for selling unreliable procucts.
Patrick of Irvine, CA (05/27/08)
Purchased a Whirlpool water heater from Lowes in 2004 with a 12 year warrantee. I was luckier than most as my Thermocouple went out 3.5 years after install. Aside from the inconvenience of not having hot water for 5 days, it is amazing that this company has not taken action to mitigate the problem from a faulty product. Thermocouples go out.
okay I can live with that... but not being able to rectify the problem due to the fact that Whirlpool holds the replacement part hostage is ABSURD!!! This is the only water heater that has a special thread on the thermocouple that is not compatible whith any other replacement unit out there. Every hardware store carries replacement thermocouples that fit every other brand but Whirlpool and their proprietary design.
Fine... I can even live with that!!! But what is the point for not stocking Lowes with the Proprietary Thermocouple that would solve every customers problem. No one carries the part except for Whirlpool who will ship it to you for a fee greater than the cost of the part. To add insult to injury, Lowes carries a replacement Whirlpool Brand Thermocouple but there is a catch... It DOES NOT have the reverse thread design that our Whirlpool water heaters have.
Charles of Brooklyn, OH (05/26/08)
whirlpool water heater purchased on 11/25/07.broke on 5/23/08.same problems as all the others,pilot wont stay lit and dripping water puts it out.contacted lowes where the item was purchased and was told that there is nothing they could do,call whirlpool.
called whirlpool and phone rep.talked me threw the relighting,then says everythings o.k. water heater stays on for about 5 minutes and then wont relight again.called back whirlpool and they tell me samething,go threw the relight sequence.but nothing.
seems as though there are hundreds of people with these water heaters that are defective and whirlpool(the manufacturer) and lowes(the seller) wont do anything to help the consumer.except get them to spend more money of course on a water heater that should have worked in the first place.3 days so far and no hot water.
cost of water heater 300.00, cost of plumber 120.00.wife and children (4 year old and 8 month old)have to drive 20 miles to take a bath.lost time from work.
Edmund of Holmdel, NJ (05/26/08)
hot water heater with thermacouple will not work the heater is only three years old.
no hot water and since it is memorial weekend we can't get a service.
Steve of Cave St CA (05/25/08)
the thermal couple went out and I have had hell trying to replace it. I have spent hours trying to replace it and lot of gas driving around trying to find the part. This is the second time it has went out in the past 6 months. I have been sick, and I have had to take cold showers, also I have had to turn down overtime at my work to take time to fix the water heater.
Anna of Cincinnati OH (05/22/08)
I purchased a Whirlpool Flame Lock Gas water heater (model #FG1H5040T3NV) from Lowe's on 1/11/03. I started having problems with the water heater in March, 2008. The water heater flame went out and when re-lit, would go out again the next day or a few days later. I called Whirlpool's service department and was told to go on-line to Whirlpool's website to troubleshoot why the water heater would not stay lit, and the rep also said he would mail me a replacement thermocouple part. After removing the old thermocouple part, a service technician determined that the heater plate was rusted and full of water. I tld the technician, I had also heard water dripping inside the tank when it was re-lit.
When I called customer service again, I received a very rude representative that told me they only send parts, and that the rusted heater plate was a result of condensation since Whirlpool's water heater interiors are made of glass. She said she could only send the heater plate part. I suggested to the rep that if the heater plate was rusted and full of water--then replacing it with a new heater plate--granted it fixed the problem--would eventually end up like the one already installed in the water heater--rusted and full of water. I'm not mechanically inclined, however anyone with a little common sense would know the new part would end up looking like the old part in a matter of time, if the root cause of the problem was not fixed. I stated to the rep this same message and also stated that my warranty included what the manufacturer would do, which was: replace the inner tank, return of defective water heater, and component parts...The rep replied loudly we only replace parts and as I said the inner tanks are made of glass and that causes condensation. So what she was stating was that Whirlpool's water heaters are defective?
I ended the call with her; called the next day and talked to a different rep who sent me a heater plate. When I received the heater plate it looked used-- definitely not new. I paid for a water heater with a 12-year warranty. The water heater warranty entails replacing the inner tank and entire water heater if it is deemed defective. I call for service and am told I can only receive parts--they do not replace tanks. So the warranty wording is fraudulent? The warranty also directs consumers to call for a service technician in your area to access/determine issues/problems with the water heater; but the only thing Whirlpool's representatives tell you is we'll send you parts.
There's already one class action suite against Whirlpool(Bowen, et al v. Whirlpool Corp., et al), however this lawsuit requires you to acquire 3 service repair calls for thermocouple activation and then you are reimbursed $150 for the purchase of a new water heater. I'm paying for 3 service repair visits and only being reimbursed $150...that won't even pay for installation of a water heater, let alone the cost of 3 repairs and the water heater itself. Also, my issue is not with the thermocouple activations--it's with the inner tank..when the tank was re-lit, I heard dripping inside the tank, and there's evidence of water inside the tank by a rusted heater plate part full of water.
We have been without hot water since March, 2008. My teenage son told me he is not taking cold showers, why should he have to...I purchased a water heater and the store (Lowe's) provided an installer. With a 12-year warranty-if the product breaks within the 12 year period, it should be replaced when deemed defective as written in the warranty- and the issue has not been addressed--the problem is within the tank. My family has to go to other people's homes to take hot showers/baths. That takes gas; and the inconvenience of disturbing other people's households. I cannot afford to replace the tank at this time and pay for another installation. Why should I have too--I purchased a water heater tank and I already paid to have it installed. It's Whirlpools turn to make good on their product and honor the exact wording of the warranty.
Robert of Coppell TX (05/22/08)
Whirlpool Flame Lock Water Heater with 12 year warranty purchased in April 2004. Heater stopped heating water. Pilot would not stay on. Called Whirlpool and they sent new Thermocouple kit. Pilot still would not stay on. Called again and they sent new Gas Valve/Thermostat. Pilot still would not stay on. Called Plumber but they wouldn't come out because of problems in the past with Whirlpool. After almost a week with no hot water I replaced the Hot Water Heater with one made by General Electric.
$18 for overnight shipment of Thermocouple. Replaced Hot Water Heater at a cost of $509.84 and 6 days of no hot water in my home.
Eric of Charlotte NC (05/22/08)
Another Whirlpool Flame Lock water heater victim. On my 3rd thermocoupler in 3 years. I have spent more on repairs than on the original unit.
Mary of Saint Marys OH (05/20/08)
thermocouple went out on our water heater. we were mailed a flame lock replacement part which we were told would take 5 minutes to install. it took us an hour and a half and it still did not work. we called the service number for assistance but it was not in business hours. we are left without hot water for yet another day and no assistance at all.
Howard of Hawthorne CA (05/19/08)
Purchased a Whirlpool Flame Lock water heater from Lowe's in January 2007. The pilot lite started going out after about six weeks. Whirlpool shipped a new control module which I replaced, the problem returned after a couple of weeks. On separate occasions they dispatched a service technician to replace the pilot assembly, the gas control valve, and to install a special manufactured part called a pilot shield along with a second replacement of the pilot assembly.
The problem occurred again so they replaced the water heater total elapsed time about six months. The replacement water heater lasted about eight weeks before showing the same symptoms. The best that their customer support center can come up with is to disconnect and reconnect the control module. Interestingly at present the pilot seems to go not on a seven day cycle. My last water heater lasted 24 years with no problem. Wishing for the good old days.
Cold showers. Time off from work to accommodate service calls.
Dylan of Farmington MO (05/16/08)
I guess i'm another statistic/victim of Whirlpool's water heater pilot-light problem. I'll start off by saying that i've had the product a little over one year. When i wasn't getting hot water, my first reaction was to replace the thermal couple. I purchased one only to find out that the water heater required an odd ball, left-handed thread pattern,thermal couple! No business or independent plumber within 100 miles of me carried the product; which left me to contact whirlpool. They shipped me the new thermal couple along with the flame lock system converter. I only had to pay the $18 overnight shipment fee; however after i installed the new parts including the new thermal couple, i was back to square one! Square one being the pilot light would not stay lit.
So i went and purchased another new thermal couple, because i now had the right-left thread adaptor. While i had it apart i vacuumed the bottom of the water heater (as one post on here recommended doing). I then put in the newest thermal couple from Lowes, and finally got the water heater to fire up - pun intended. Almost instantly i heard the sound of water leaking onto a hot surface. Upon inspection through the peep square i could see droplets of water being splashed randomly throughout the heating compartment.
It has been a huge inconvience, from having to shower at other peoples houses, making phone call after phone call, and driving back and fourth to the hardware store for thermal couples. I would be more than happy to exchange it but i no longer have the receipt, although it should still be covered under the factory warantee. I hope this helps anyone who has struggled with this.
Scott of Huxley IA (05/15/08)
We are on our second Whirlpool water heater. The first one leaked after 2 years and we replaced it with another under warranty. I had a nice plumber who replaced it free. The second one lasted 2 years and 3 months and the thermocouple is gone. Thanks to this website I'm not going to fix the thing as it seems to happen again and again. We are never buying Whirlpool again. The new water heater is $750.
We are out $750 for an item that should last 10-12 years that has lasted on 2 years. No damage as the result as we have floor drain right next to the water heater.
Shea of Beaumont, TX (05/15/08)
I purchased a flame guard hot water heater from lowes in 2005 the thermocouple went out 4 times my husband replaced them each time. the last time after fussing with whirlpool and lowes on the phone for hours i got a new one in november of 2006 now the thing is out.
how can whirlpool make you pay for something tha is suppose to be under warranty for 6 years. they will nit sent anyone out to fix this thing I have no hot water and zi have kids.
Jeremy of Lou KY (05/14/08)
wow i just cannot belive this company is getting away with this 7days of boiling water on the stove thanks wirlpool for saveing me money
Jaime of Gardena CA (05/13/08)
I bought a waterheater about two and half years ago and now having problems. No hot water. Model FG1J5040T3NOV made from Whirlpool Company. The pilot wont stay lit. I would like a new replacement.
Loss time and cold showers. I have 3 kids and they don't like this either.
Holly of Spring TX (05/12/08)
I bought a whirlpool water heater in 2003. This is the 3rd time the thermocoupler has quit working. And this is 2008.
I have to replace the thermocoupler myself as I am a single Mom and do not have the money to hire a Plumber. The water heater is still under warranty and I should not have to keep repairing it. I would think we would have lemon laws that would get me a new water heater that actually works as it is supposed to.
Brian of Glendale CA (05/10/08)
We purchased a house about three years ago with a Whirlpool water heater. The heater was purchased in 2004. The thermocouple has just died and we called Whirlpool to fix it under the warranty. Here are the scams that Whirlpool is pulling:
1. Because we are new owners of the house, Whirlpool claims that the water heater is used and their warranty does not cover used appliances.
2. Although the part is clearly defective - my plumber, and two gas company employees verify that they do about FIVE service calls A DAY on this faulty part - Whirlpool claims that the part is not defective.
3. They charge the cost, shipping, and installation of the replacement part - called the Flame Lock Enhancement Kit. Nice little side business. An upstanding and honorable company would replace the heater or part free of charge - even the installation fee in order to retain customer satisfaction. Clearly, Whirlpool is not this kind of company. I am finished considering ever purchasing the Whirlpool brand again.
I am out $90 for the Kit, $40 for shipping, $50 for installation, and about five hours of personal time. At my client charge rate of $150/hr, I have burned $750 of business time on this.
Darryl of Moline IL (05/10/08)
changed thermocouple three times. then got the kit and i payed for it or payed shipping now it dont work please help i cant get the reset to work
Larry of Westland MI (05/09/08)
Purchased the, apparently famous, Whirlpool Hot Water Heater from Lowes on 5/8/08. Finished installing 5/9/08. Spent 2 hours trying to light the pilot. Plumber is on the way. If he gets it lit, I will use it to shower in the morning, then I will remove the unit, return it to Lowes, and purchase a new one elsewhere. That doesn't work I'll deal with it the way we do in America. I'll sue!
Francisco of Sherman TX (05/09/08)
I've bought a Whirlpool water heater too.and thats was a couple of years..and now it has a leak.This time its inside the tank..cuz u can here the water sizzing the flames on the burner...and I think Its still has warrenty. LIttle confuse..need Help os my kids can take a warm shower can.
Ben of Providence RI (05/08/08)
Joining the chorus of complaints against Whirlpool water heaters and Lowe's. We haven't had hot water for a week and need to replace the water heater for $700. Same story: No pilot light. Pilot won't stay lit. THE WATER HEATER IS THREE MONTHS OLD! Called Lowe's. They blamed us (!), saying the thermocouple burned out b/c the water heater was on too high of a temp. That's total BS. Bought a thermocouple from Lowe's. It didn't work. I had a plumber come and he said the tank is faulty. Water is dripping down onto the pilot, which explains why it won't stay lit. It reeks of gas, too, b/c it's not working properly. Don't always believe them when they say the thermocouple is shot! It could be something bigger and un-fixable.
It's been a long and stressful week. We're planning to wheel in the old (new?) water heater into Lowe's this weekend and demand a full refund. I believe Lowe's is partly responsible for this and I'd love to see a class-action lawsuit against them, too. My advice is: Don't bother fixing these things. Get a new water heater (NOT Whirlpool) put in by a local plumber you trust and go after Lowe's for a refund. In the long run you'll save time, money, and stress.
Yvonne of El Monte CA (05/08/08)
whirlpool water heater keeps shuting off they send a replacement part called bfg manifold so no hot water 4 kids this sucks so please do something about this company riping off the comsumer gas prices are enough as it is
Linda of Wichita KS (05/08/08)
I bought a WHILPOOL hot water heater July 2004 from LOWES and I have had the thermocouple replaced 3 times since I have had it. I am now waiting to have it replaced again and this last one that doesn't work now was replace 4 MONTHS ago. I have 2 kids at home with no hot water and waiting for the plumber once again. I am so tired of this and the money it is costing me.
Carl of Wappingers Falls NY (05/07/08)
Purchased the Whirlpool 40 gallon Gas Water Heater with Flame Lock Safety System on 03-02-05 from Lowes, the pilot light went out and won't relight. Called the toll free Whirlpool number and waited 22 minutes for technical support at which time I was told there was a pending lawsuit in regards to this matter, but, for $18.00 shipping they would overnight the part to correct this malfunction and I could hire a plumber at my expense to install the unit.
I feel Whirlpool should have notified consumers that purchased this defective water heater and Lowes should have posted some info on the defective part or rememdy for this product. I would be hesitant to buy any Whirlpool product again or make anymajor purchase from Lowes again.
Julie of Westerville OH (05/06/08)
I purchased the infamous 40 gallon Whirlpool water heater probably around two years ago and have found it to be sporadic of late. About 5 days ago I kept hearing a tzzz sound like a drop of water hitting an open flame. Further investigation revealed it to be coming from the water heater. I figured water drops were leaking on the pilot light.
Well, I promptly forgot about it and last night (5/5/08) we had a rude awakening... no hot water, no pilot light. After several attempts to relight it, we gave up. I'm not all that comfortable messing around with natural gas and flames either, thank you very much! Called a plumber this morning (5/6/08) and he had heard the song and dance before, he knew exactly what type of issue I had and told me what to do.
I called the number on the side, followed the prompts and spoke to a man who offered me many shipping options, I opted for the 2-day $8.00 option - I live in Ohio and it was being shipped from Tennessee, so I'm close. The plumber offered me approximately 1.5 hours at $70.00 an hour. Wouldn't Whirlpool send someone out to fix the problem for me? Oh yeah - I guess they'd have to employ a workforce the size of a small army to fix everyone in the U.S. who is experiencing the same problem. I'd sure like to have my plumber bill paid. I do not have my original receipt, but I'm guessing Lowe's could find me pretty easily as I have purchased about 3 things from them in my entire life.
This particular item was not fun to install in a small space, either. I don't think Whirlpool is practicing good customer service and should be held accountable for putting out such a shoddy piece of equipment. What happened to quality control?
I missed one-half of a day of work today and will need to get someone to sit at my house on Friday to wait for the plumber. No way to wash dishes, shower or properly clean my house, either. We're drinking from plastic cups at home and using plastic silverware. I feel sorry for those with families.
Tanya of Bloomington IL (05/05/08)
In January of 2008, my water heater gave out. That part was okay - afterall, I had lived there for over 13 years and never once had to even relight the pilot light. The nightmare began when I went to Lowe's and purchased a new Whirlpool 50 gallon gas water heater. It was installed and worked fine----- for about 3 and 1/2 monthes. Then the pilot light went out. I got it relit -yeah me. Then it went out again and again and again.
I called whirlpool on Monday (they are closed on Sunday) and they told me to call a local plumbing company that had the service contract for Whirlpool in the area. They couldn't get to my house until Wednesday. He looked at it for 15 minutes and told me everything was fine. Charged me too, of course.
The pilot light went out Thursday, Friday and Saturday - only Saturday it wouldn't relight. I called the contracted plumber's emergency number four times, but they didn't answer any calls until Monday morning. I have been showering at my gym, work etc. Thank God that I don't have kids like some of the other poor souls on this website. Contacted Lowe's and hope they are open-minded about this. My question was how, when this is obviously a poor quality piece of equipment I was able to buy one off the shelf.
Frank of Burlington NC (05/03/08)
Whirlpool Flamelock Water heater. The thermo couple and reset went bad. I'm going to be without hot water for 5 days because they don't carry spare parts at plumbing stores. I have to order it and then pay to expedite it here. Pay a plumber to install it. Heater is 4 years old. It looks as I'm defintily not the only one having the same issue. Why has'nt there been a recall on this merchandise if they know there having a defective part? Why isn't this part sold to Lowe's where the heater was purchased from? Please put me on the class action suit.
Patricia of Elkhart IN (05/03/08)
I have written before about my outrage with Whirlpool and their Flame Lock water heater but let me let all of you know who think their problems will be solved with the replacement thermocouple, the problems only stop for a short time. My water heaters pilot light is constantly going out and mine was replaced with the new one about a year ago. Whirlpool should replace all of our heaters with another companies as far as I am concerned. It has cost me time off work, repairmen, shipping cost from whirlpool (geeesh, they dont' even back up their products), many cold showers and stress!
Where is the goverment help we really need. Whirlpool is once again going to pull a fast with this so called cure of a replacement thermocouple...it will not fix your water heater! If I had the money to replace mine I would in a second. This is just not right, all the calls, letters and emails the public has sent and once again we are going to get screwed by Whirlpool.
I will not stop complaining until Whirlpool refunds all of us for the water heaters and the repairs.
Theresa of Claremore OK (05/02/08)
Water heater won't stay lit. We have to manually turn the thing on. And we can't get anyone to install the replacement part they sent us, which of course we had to pay $10 in shipping for. Yes we bought it at Lowes did you guess. It's not Lowes fault..
WE don't have hot water and we are out the cost of the heater and the installation.
Rick of Los Banos CA (05/01/08)
Have replaced the thermocoupler (left hand thread) now for the fourth time. They seem to last about 1 year. Found out Lowe's no longer carries them and was able to find the last one in town for $25. wondered why and found out through this site that there are a lot of problems with these water heaters from Whirlpool. Noticed on this last replacement that the flame reflector was also cracked about three quarters of the way around. There are a lot of mentions about a class action law suit. Who is handling and what information is needed?
Christine of Los Angeles, CA (04/29/08)
The water heater wouldn't stay lit. I now find that they are being sued about it.
They sent me, after I paid to have it shipped, replacement parts. It cost over $200 for the plumber to come.
Bill of Indenpendence, KY (04/29/08)
New whirlpool gas water 11/13/06.Pilot light went out 4/27/08 Call plumper. paid $150.00 for service call & Thermal coupler. Plumber found water leakage in flu when flu heats up.
Need New water Heater.
Robert of Irvine CA (04/28/08)
My Whirlpool water heater has the same problem a lot of people are complaining about. The thermocoupler and ignitor are bad.
Cold water for days. The charge to deliver the part was more then the cost of the unit and I still have to pay to install.
Tara of North East PA (04/28/08)
Purchased a whirlpool 30 gal. water heater in 2006. A little over a year later the pilot light kept going out. After 3 weeks of lighting and relighting it finally could no longer be lit. When I called the service number on the heater I waited a good 45 minutes for someone to answer my call. After being transfered again a woman told me that the thermocupl. had gone bad and that the conpany had tried a new kind of left coupl. and now they are not staying lit. She first sid that they get dirty easily and to check under the waterheater with a mirror to clean it. ( it was clean) She told me that they would send a conversion right coupl. that should fix the problem. (No one to install it; and extra $18.00 to send it so it would be there on Tues.)
It was Saturday when I called; we had already been without hot water since Thurs. night. The operator told me that the local stores also carry conversion kits free of charge so I had my husband go to lowes; home depot..etc. Noone carries these parts; they informed him that there was a civil suit against Whirlpool and that the right coupl. would fix the problem for only a few weeks to a couple of months. They said that we would keep needing to replace it or replace the coupl. and some other part in the heater that would cost 150.00 and there was no guarantee. I already have a 6 year guarantee on the heater and it is not working and Whirlpool is not fixing it and I have no hot water and now I'm expected to fix it myself; replace other parts to fix the part that will keep going bad and pay for it myself. After hearing that we could not obtain this conversion part from our local stores we purchased a new water heater and had hot water after 3 days! (and I'm ONLY out about $1,000 in the hole!) It's Monday now; I wonder when that parts to fix our year old water heater will arrive?
I have 3 children and no hot water.. We have been inconvienced in every way by this. We have bought 2 water heaters in 2 years and paid for supplies to fix our Whirlpool heater and now to put in our new hot water heater. My husband has spent numerous hours trying to fix; light; driving around to obtain parts; trouble shooting and then purchasing and putting in a new heater. We have spent at least a thousand dollars on 2 heaters; parts; gas; and lots more in time...not to mention we had to inconvenience everyone else to take showers and baths. You can't even do the dishes in freezing cold well water.
Willie of Manchester KY (04/28/08)
I have been reading all the reports from unsatisfied individuals who have purchased a flame lock hot water heater from Lowes. My experience has been quit different. I purchased my water heater in 04 to 05. It has been excellent until the 2nd week of April 08... I'm a truck driver so I really don't know when it died. I returned home to a cold shower and began to investigate the problem. Sure enough it was a blown thermocouple. I though to myself, no problem. I called up lowes to find out that that left hand threaded thermocouple was no longer in production. They didn't have a conversion kit either. After hanging up the phone with Lowes I called the # on the side of the hot water heater. It was a whirlpool representative that answered. I explained the situation. She asked for the model and serial. She said they would send the parts to fix it right out. She gave me an option to purchase overnight for $18. She in no way tried to force me as previous reviewers have led me to believe.
So I go to work for another week. When I come home there were a package from American Water Heater. Opened it and it was a semi complete assembly of the whole burner mechanism. I had to remove 2 screws from the old burner and the orifice from the old gas line. Put those old parts onto the new assembly and slide it in. They included an adapter that changed the left handed threads to the new right handed threads. The new assembly has a reset switch on the door in case it overheats. The reason so many people is having trouble with this heater is due to poor cleaning habits. These heater have a screen underneath that HAS to be cleaned. How often depends on your situation. For my water heater to go 3 years before dieing must mean the area my heater is in is not a dusty as others. I have not cleaned the screen since I had the heater. Basically that where the reset swith come in. Instead of the thermocouple's safely mechanism tripping and having to replace it, you now just press a reset switch on the from of the new door they send.
In closing, I don't understand all these people complaining about this. Most new products have problems and the manufacturers have to fix it. Thats why there is a warranty. I got no hassle, so questions, just all the parts I needed to fix my heater. I even called on a Saturday. They shipped the retrofit kit on Monday and it was at my door on Wednesday via DHL. Thanks for reading. And remember they put those service #'s on the side of the heaters for a reason. Just Call and they WILL take care of you without a hassle... Good luck to all.
Mary of Littleton, CO (04/27/08)
I purchased a Whirlpool hot water heater on January 30th, 2008. On April 23rd, the pilot went out. It went out the next three days also. When I called customer support, I was disconnected three times. Then after 14 minutes and 54 seconds, I finally talked to "Chris". I was obviously bothering him. He asked me if I ever had to push the little white button. He never explained what this button was for. When I said I didn't know what that was, he said I needed a new part that would be there Tuesday.
I said, So I won't have hot water for four days? He said very rudely, You'll just have to re-light it a couple of times. Well, I re-lit it three times that day, and the next day (today) it won't stay lit at all. He never apologized for the inconvenience. He was just annoyed. I guess Whirlpool doesn't expect their products to last for more than three months.
Mark of Houston, TX (04/27/08)
just as everyone stated: the short version: whirlpool waterheaters are junk and they know it, but could care less about the consumer...third coupler, im not going to do it.
i would have rather spent this 500 dollars(total after 1 plumber then self install) on the charity of my own choice instead of the corp.world.
Mark of Dayton, OH (04/24/08)
I am only just adding to the litany of complaints about the thermocouple system on the Whirpool gas water heater. Purchased in 2004 or 2005; Thermocouple started acting up in February of 2008.
I now know what I will likely face: repeated replacements at my expense as to shipping or otherwise obtaining the free replacement part and the cost of its installation.
Victor of South San Francisco CA (04/24/08)
Its about a water heater made my whirlpool and sold at lowes. The thermocouple has gone out twice and now i cant find the part to replace it. Cold showers have to be taken and to find out the part is not sold any more. what is a man to do ? i heard that their is a lawsuit going on please help
Cold showers, money spent on plumers, hardship of going to everystore possible looking for the part and finding out its not made any more
Caesar of Bellflower CA (04/24/08)
This is now the third time that we have to deal with this thermocouple problem since we had this Whirlpool water heater. The first time it happened, last year (10-30-07) was really a nightmare. We didnt know what to do at first trying to figure out and even asking friends and finally after calling the 800 number, was adviced to buy the thermocouple part and pay the $18 shipping. And when it arrived, the plumber that installed it broke the Aluminum converter that came with the thermocouple. And so we had to reorder again.
When finally everything was repaired and all, it was like a TORTURE ordeal lasting 10 days without hot water. And you can just imagine the whole family that has to take a bath before and after work/school everyday would have to go through, and when you think of how each one of us had to heat water in cooking pots using the oven... wow, it's quite an ordeal.
It happened again about two months ago, but having gone through that first experience, it was half the inconvenience compared to the first one. BUT NOW, WE'RE AT IT AGAIN FOR THE THIRD TIME. When my wife was about to take a bath after work, my goodness, you wouldnt want to hear what she's shouting. I dont blame her for saying so.
Vern of Albuquerque NM (04/23/08)
Purchased a home 10/2005 with a flame lock Whirlpool Water Heater. It was has been necessary to relight the pilot light many times. This past week, the unit failed completely. As so as the plumber saw the Whirlpool markings he stopped dead in his tracks and started telling about all the horror stories about the problems with Lowe's and Whirlpool he has had. He could not find the thermal couple in town.
We called the Whirlpool customer sercive service line and order a free replacement part but paid $18 for shipping. After hearing and reading all the problems others have had with the Whirlpool water heaters, I am not confident the free replacement part will fix the problem.
William of New Philadelphia OH (04/23/08)
ter Heater with Flame Lock, Model BFG1H5040T3NOV Serial# 0741118093 Purchase at Lowes 11/10/07 PS. Sears has been [expletive] about this and Lowes said they will take it back and give me another one. Don't think I want to do that now. Very desperate to get hot water. I may go to Lowes and purchase another model but hate to lose all the money. The above unit was purchase 11/9/07 and installed 11/10/07.
I called a local plumber and I have not received bill from him. He pushed started it and it fired up but as soon as he left it went out. He does not service Whirlpool and he simply fired it up using the instructions and I did that several times before it stopped completely. I will have to pay him and not sure about other two companies. My wife had to leave schools twice already to meet technicians that don't carry the parts. Wife spent lots of time on calls. One part just arrived now and it says one box of two and it was sent regular ground. Now sure what kind of company I am dealing with. Thanks, hope you folks can get the word out.
Irene of Aurora CO (04/21/08)
No hot water on a unit that was less than 18 months old - Whirlpool 40 gal unit purchased/installed by Lowes. Pilot light difficult to re-light, and then would not stay lit. Thermocouple device needed replacing. Whirlpool couldn't set the part. Lowes didn't have the part. Denver-area plumbers and parts stores don't carry this left-threaded device - was told by 2 parts places and several plumbing services - these devices are now involved in a class-action lawsuit.
Lowes replaced the entire water heater for us. What an experience! Spent over 4 hours going between Whirlpool, Lowes, plumbers and parts places! Buyers better BEWARE! Whirlpool tech actually argued with me for over 5 minutes on the phone that the thermocouple device was NOT the problem! Next person in the chain I spoke with at Whirlpool couldn't answer my very simple questions of Why did this part fail? I didn't want the part replaced if they couldn't explain why in the first place - couldn't see the point of replacing this if it was only going to fail again in the future - not much of a solution.
Whirlpool did offer to send the part 'free' but told me it would take 7-10 days to receive it - their water heater fails, but customers are supposed to go without service since no one else dares to carry parts for this and 3 plumbers were very warry about performing any service this appliance!
$40 plumber service call. 2 days with no hot water. 1 day missed from work. Elevated blood pressure. Increased stress level. Overall better experience than some I'm sure because Lowes manager took the initiative to 'fix' our problem, but what a completely unexpected and stressful experience trying to get hot water back up and running in our house!
Larry of Sallisaw OK (04/16/08)
I purchased a Whirlpool electric water heater from Lowes Home Improvement center. S/n 0518138604, after numerous problems with the sensor, control board,sensors, I asked Whirlpool customer service how long I was going to have to experience this problem with the unit. They immediately requested me to contact Lowes for a replacement.
The new unit was installed on 8/02/07, now 4/15/08, I am experiecing simuliar problems, On 4/14/08 the water heater quit functioning due to sensor failure. Contacted costumer service they said since it ws still under warrentry, they would send me a new sensor. now her lies the problem.They wanted me to agree to a overnight shipping charge of 18.00 dollars of which I agreed to. I also told them to have the delivery company contact my home for directions as I live in the country.I also instructed Custome Service it would be simpler for them to send the small part to my box number. They advised me that they would not do that. Apparently they did not do either one requested. Now, I cannot wait all day again not knowing when this part will arrive not can you get information when the part will arrive. I would be well pleased if a Whirlpool rep would give me a call and explain.
No hot water now for 2 days. estimated time without hot water.
Lori of Granite OK (04/15/08)
We bought a Whirpool Flame-lock gas water heater from Lowe's in 2004. The thermocoupler went out in it a year ago. I called Whirpool @ that time & they told me that ONLY Lowe's carried the one to fit it, or we could wait for Whirpool to send the replacement part, at out expense, of course. I have a family & can't do without hot water for 5-7 days.
So, we went to Lowe's, which is over 80 MILES from where we live. They had the part at that time. Then last night, it went out AGAIN. We called Lowe's to make sure they had the part, went & got it, got it home & IT WAS RIGHT HANDED THREADS INSTEAD OF LEFT. WITH NO ADAPTER! Over a 160 MILE round trip for nothing. So I called Lowe's, who assured it was a universal part that any place should have. I called around to every place near here, & everyone only carried the right hand threaded ones, with no adapter.
Then I finally talked to a woman who told me EVERY manufacturer had switched to right handed threads, but they should carry an adapter to convert them. Why Lowe's didn't know about this, or just didn't tell me, I don't know. Then I called Whirpool & found out about the lawsuit on this model of water heater & the replacement part, which, as other people have said, I had to pay to have shipped, or wait a week for the free shipping. I was on the phone with a store manager for like 30 minutes & he NEVER mentioned the lawsuit. So, we just decided to replace a 4 year old water heater with a brand from a store THAT WILL STAND BEHIND THEIR PRODUCT! We will NEVER buy another Whirpool product, or ANYTHING from Lowe's EVER again.
Tom of Waco TX (04/14/08)
We have been without hot water for 3 day's now due to a faulty theromcouple. The problem is you can't find one with left hand threads although Lowes still sales the hot water heater with left hand thread couplers but they dont sale the couplers. So they told us to call a 800 number in which we did and the part was free but the shipping cost $18.00.
I work construction and need to bathe when I come home from work, however, without hot water thats hard to do. Also it's difficult for me to make all the phone call's trying to find parts when I'm working. I dont get off work until after 5 pm and everything is closed and on the weekends everything is closed. So I guess it's cold bath's for me for awhile.
Patricia of Elkhart IN (04/13/08)
I am not going to get into all the problem I have had with the Whirlpool Water Heater because I have done it several time and there is no help coming. Besides all the money and time off work it has cost me in the past because of the defective thermal coupler I now have to find someone to light the pilot light a few times a week for me. I often jump out of bed to cold water......I hate this product..
most of all Whirlpool DOES NOT STAND BY THERE PRODUCTS..they should be held accountable and all the problems they have caused for all the consumers should be taken care of with a new heater and backed protection to us as consumers. You would think they would want to clean up their reputation. I have other Whirlpool appliances but NEVER AGAIN...not when Whilpool doesn't back their products...
Duron of White GA (04/13/08)
Bought a Whirlpool gas hot water heater from Lowes in 2006. It immediately went bad. They replaced it. The second one started failing after a few months. After trying to deal with Whirlpool,I chose to replace the thermal coupler at my expense. I've done it three times in less than two years. This part is triple the price of a normal thermal coupler but you are forced to buy it ... they put left handed threads on it. Now it's failed again.
I wanted to return it to Lowes. They refused to do anything except order me another of the offending thermal couplers. If it's inherently defective, how is that a solution?
Lowes and Whirlpool deserve each other. It's my loss this time but I'll never spend another dime at Lowes or buy another Whirlpool product.
Barbara of Krum TX (04/13/08)
If I had only read these comments first I would not be without hot water now. I purchased the Flame Lock Gas Water Heater from Lowes December 14, 2007 one day before my childs birthday and that close to Christmas. On Thursday April 10 2008 our pilot started going out. Sunday we still have no hot water and I am about to go buy a new water heater no a Whirlpool. I am not playing this game I don't have the time or money to replace parts for something that is not going to work even after you replace things over and over. I hope I can just get my money back for the whole piece of junk and the one new thermocouple we did replace which didn't help. I don't want a new Whirlpool product I just want my money back.
Dennis of Independence KY (04/13/08)
purchased 11-11-07 pilot light keeps going out.
Zane of Brevard NC (04/10/08)
I bought a house in Feb. of 04 the previous owner had just put in a new whirlpool water heater model fg1f4040s3nov it had been in approximately a month when it went out Lowes did replace it with the same model. On 4/6/08 a Sunday the hater heater stopped working I called the whirlpool hot line of course they were closed. I called Lowes and they told me it sounded like the flame lock control valve so I bought it for $60 and put it in the pilot light would still not stay lit. I called whirlpool on Monday morning. that is when I found out about the litigation against the for my model. The said they would send me a conversion kit to fix the problem.
I received it today 4/10/08 I put it on just as the directions said word for word It still did not work I called whirlpool again. the person I spoke with said I did not install the old orifice off the old unit. I did install it I said and he said I need to take it off and clean it then so I did that still the pilot would not stay lit. I called back and was put on hold for 25 minutes then someone answered and said I would have to call back tomorrow they were closing. Tomorrow I will be buying a new water heater probably a Bosch will have to get a plumber and the gas company to put it in. My water heater said 6 year warranty it should have made it. ps I am also having trouble out of my whirlpool washer and dryer that is a year and a half old. I will never buy Whirlpool again.
driving to my moms house to take showers. We are all so going to be in a money crunch to pay for a new water heater to be installed at this time.
Troy of West Union OH (04/09/08)
Purchased a Whirlpool water heater from Lowe's and have had nothing but problems. Lowe's won't back the product they sell and Whirlpool won't back the product they manufacture. It is a LP gas water heater and cost $600. Cost of replacement parts and labor costs have added an additional $275. Unbelievable!
Cullen of Mcdonough GA (04/08/08)
I bought a water in 2004, 1 year later the thermacoupler went bad. I back to Lowe's and they gave me another. 3 years later same part went bad again. I went to Lowe's to get the part once again only to be told You will have to order it from whirpool and wait 7 days. Rather than wait I just bought a new water heater, another Whirpool. It was 10 pm during the work week, I was tired from working and the last thing I wanted to do was fool with the water heater.
So i let a week go by to calm my nerve's about it. I went back to Lowe's and talked with the manager. I told him the story and he asked my if I had receipts and of course I did. So he just gave me a full refund for the water heater. Thanks again Lowe's.
Gabriel of Ventura CA (04/07/08)
I bought a whirlpool 40 gallon flame lock water heater and less than a year later I had to replace the thermal couple, it took me about 3 hours to figure out that the thermal couple was the problem, oh by the way it was saturday night, just before I'm going to take a shower that I realized that there was no hot water.
The next day I went to lowes and bought a thermal couple and replaced it. Now 3 months later I have the same problem and guess what, its late on a sunday night. Now I dont have any hot water and I have to wait to get off of work tomorrow to fix this problem on a water heater that has a six year warranty.
Duane of Chesapeake OH (04/06/08)
We purchased a gas water tank three years ago. The pilot light went out and replaced a thermo-couple and flame lock valve, at my exspense. Also not to mention my gas for searching for parts, plus a plumber on a Saturday!
Now after all of that, the pilot light went out again! We are not replaceing any more parts and would love to get money back for this no good Whirlpool, so called piece of mind logo. In order to have a piece of mind, not to mention safety from these gas fumes my family is smelling, I now have to put money towards buying a NEW tank and a dependable brand!
Tim of Whitehall OH (04/06/08)
we purchased a whirlpool water heater 3 years ago, within 10 months we replaced the thermocouple. 2 years later we had the same problem. after going to lowes and speaking with a manager we discovered that the part was discntinued, we had to buy a retro kit in order to fix the problem. luckily the manager we spoke with had had the same problems with her whirlpool water heater and was kind enough to replace the whole unit.
since installing the new heater we can't even make it through one shower with enough hot water(less than 10 minutes), this is a 50 gallon tank. apparently my family of 6(4 children and 2 adults) are not the only ones experiencing this problem, after reading letter after letter on the internet and learning that there is a class action suit between whirlpool and flameguard/flamelock.
we will more than likely be replacing the unit again soon due to the fact that it is not working properly. i lost 2 days pay in order to replace the heater.
Alfred of Rushville, IN (04/02/08)
Purchased new Whirlpool waterheater 2 years ago, Had trouble for a year with it not heating correctly, then it quit completely. Called plumber who could not lovate thermocouple for it. Contacted helpline who sent me one but charged me shipping. Installed new thermo but didn't fix problem, called again and was sent a gas valve/thermostat. Installed but still isn't working. Having plumber come again to see what is wrong, nothing seems to be working. This has a 12 year warranty but they only cover the first parts.
Lost money due to shipping, service calls and plumbers. Time lost waiting to have hot water {one and a half weeks, so far).
Jerry of Las Cruces, NM (04/02/08)
whirlpool water heater nOthing but trouble GRRRRRR!!!
SO FAR OVER $100 IN REPAIRS ECT. OH YEA COOOOOLD SHOWERS.I AM ANOTHER THERMOCOUPLE VICTIM!!!!!
Venkat of Watertown NY (04/01/08)
I purchased Whirlpool Gas Water Heater with the Flame Lock Safety System from Lowe's in Watertown, NY on April 8 of 2005. I had it installed by my handyman on the same day. At some point (maybe just after a year of installation) the pilot started going off. It would refuse to stay on. Upon consultation with GE tech support using their toll free number I was told that the days of maintenance free days are over. The tech support mentioned some new government regulation that keeps them from making heaters the way they used to. He further mentioned that the area under the furnace needs to be kept super clean and needs to be cleaned on a weekly basis.
None of this worked, so I had my handyman replace the thermocouple kit at a cost of more than $100. This problem has re-appeared since yesterday. The pilot simply refuses to stay on. So, my immediate fix for the problem is to request my handyman to replace the thermocouple once more. This replacement including the previous replacement will cost me the purchase price of the entire unit ($322.73). This type of shoddy manufacturing from Whirlpool is quite astonishing. After looking at the long list of complaints of whirlpool water heaters on your site, I feel compelled to voice my disgust at Whirlpool for trying to make money of such a cheap product.
I have had to put up with days without hot water as I get my handyman to get the thermocouple replaced. I have almost broken my wrist and back off trying to re-light the pilot for as many as 10 times on a given day. I am on the verge of paying almost the cost of the entire unit in trying to replace the thermocouple in less than three years twice.
Michelle of Thibodaux LA (04/01/08)
When will Whirlpool stand behind their products? Now I am a part of this class action lawsuit and I just want HOT WATER! I'm another victim of the bad thermocouple situation. My hot water heater went out 2 days ago. So, no bath for myself, 5 year old and 7 year old for going on 3 days now. Lowe's is no help and the 800 number I called told me I had to pay $18 to get the part (for free, because they KNOW it's bad?) sent to me overnight. This is absurd. What will it cost me to have it put in? I'm a single mother with 2 children. Their ineffective part should NOT cost me to ship. They should also eat the cost of sending it!
Now I am overly concerned with having to call someone to install this part once it arrives. What will that cost me? I paid well over $300.00 for this hot water heater. It should have lasted much longer than it has. Is Whirlpool going to send out someone to now install this part? I am a single Mother with 2 small children and have NO idea how to do this. It seems unsafe to begin with, dealing with gas lines and a flame? So Whirlpool thinks sending me a part fixes my problem? Not a chance!
Shannon of Anaheim CA (03/28/08)
We purchased a Whirlpool 40 gallon water heater in January of 2006. Since then the thermocouple has gone out twice leaving us with no hot water and about $350.00 in repair bills. We should have never skimped on buying a water heater but the previous water heater went out and we didn't have much choice at the time.
My husband is a diesel mechanic. As you can imagine, he doesn't exactly come home from work clean. Needless to say, we had 2 choices, pay $145 just to have a plumber look at the heater, because of course it didn't break until 7:30 Friday night, or re-order the part from Whirlpool (7 day time frame) or buy a new water heater. Hmm.. Guess we shouldn't get used to hot water. Lowes should not sell these water heaters if they are defective. Whirlpool should not make these water heaters if there is a design flaw.
Pam of Chestnut IL (03/28/08)
I bought a Whirlpool water heater 2 years ago. We have replaced the thermo coupler twice. At that time Lowes has always had them in stock. Now I am on my third coupler and Lowes has told me they don't carry that thermo coupler. I couldn't understand why until now after reading all the complaints.
Lori of Leicester NC (03/28/08)
Bought a new 40 gallon propane water heater and the thermal coupling went out and I have been without water off and on for a week and was have told the parts needed to be ordered. This is unacceptable.
No hot water for showers, laundry, dishwater and cooking.
Keith of N. Las Vegas, NV (03/27/08)
I am a plumber and I have replaced many thermocouples on many different makes of water heaters, although the Americian/Whirlpool water heaters do have a serious problem. There is supposed to be a kit that Americian is going to provide for a price. I have dealt with upgraded parts and truthfully the customer is just going to pour more money into the old water heater.
When purchasing the replacement, check to see how much it costs you per year (warranty period) and the replacement cost of the federal mandated thermocouple assembly (the cost ranges between $18 and $49, and now the Americian/Whirlpool kit can be up to $180). Think about it.
Charles of Oxnard CA (03/27/08)
Whirlpool Gas Water Heater Product Number 0733011 Serial Number 0702109204 Model Number BFG1H4040T3NOV Lowes Item Number 188418 Purchased at Lowes located in Ventura California February 15th 2007 Date of installation at our home in Oxnard California February 21st 2007 On March 24th 2008 we had no hot water. Pilot light was out and would not stay lit. Telephoned Whirlpool March 25th 2008 who asked for the serial number which we were not able to get to because the heater was wrapped with a blanket. Lowes invoice did not list the serial number of the unit therefore we had to telephone a plumber on March 26th 2008 to remove the blanket for us to get to the serial number our cost $65.00 .
The plumber could not get the pilot light to stay on, still without hot water. March 27th 2008 plumber returned and installed a new thermo couple and re lit the pilot light which would not stay on, our cost $95.00. Pilot light still not staying lit and we are still without hot water since Monday March 24th 2008. Friday 28th of March 2008 since we have been without hot water since Monday March 24th and we are in our late 70s and early 80s and not finding the immediate help from Whirlpool we are having our well qualified plumber, Angel Inc. bring us a new water heater and have it installed tomorrow Friday 28th of March 2008.
Our failed heater purchased February 15th 2007 and installed February 21st 2007 certainly failed to comfortable serve our needs for this short of time we would certainly expect a prorated amount from February 21st 2007 to March 24th 2008 and our service calls to address the problems with this product. We are not in good health and with our age being without hot water for this length of time and not having an easy method for us in getting help from Whirlpool has made this a hardship in our lives. We retained and are holding the old thermo couple and will be retaining the removed gas water heater that we are having replaced.
My wife and I being late 70's and me in my early 80's without hot water because the equipment less than two years old failed to provide us with sanitary and health needs plus being on a fixed income thee out of pocket overall cost we have had to bare.
Jose of Norphlet AR (03/24/08)
Water heater pilot light keeps going out, now it will not light.
So far, 8 days without hot water.
Glenn of Burlington WA (03/24/08)
Thermo couples are no good, can't get parts, we have no hot water. We need to put 3rd one in in 4 years! Want a settlement NOW!
Drove 100 miles to find they don't stock the part. I guess lowes and whirlpool want to RIP PEOPLE OFF AGAIN, for new heaters, both should be sued. Dirty dished and no showers.
Lawrence of Deer Park TX (03/23/08)
Was advised that the part is not available anymore and that we would have to get a replacement system. Upon talking to my repairman, I was advised that Whirlpool is still having problems with the system breaking down. I have had to replace Whirlpool with another product. My hot water heater is only 4 years old and should not have broken down this early.
Cost of another hot water heater.
Daniel of New Castle PA (03/17/08)
I bought a Whirlpool Flame Lock Water Heater At Lowe's. I replaced Thermocouples 2 times and got replacement parts at Lowe's. The thermocouple went bad a 3rd time; Lowe's does not carry the part, saying I have to get a part from Whirlpool as there is Class Action Suit against Whirlpool. I need to get on that list.
The burden of being without hot water and being 63 and on a fixed income makes it a hardship to go out and buy a new water heater just because I need a thermocouple.
Mark of Rocky River OH (03/16/08)
After 2 days without hot water, I found the whirlpool hot water heater (support) 800 number. I contacted them, they sent a new thermo couple and manifold door assembly. They made me pay the $18 dollars to 2-day ship the part (ridiculous). So now, by the time I get the part, we will have been without hot water for 6 days, AND MY WIFE IS 7 MONTHS PREGNANT! Then I paid $70 to have the part replaced. THE WATER HEATER STILL MALFUNCTIONED AFTER ALL THIS! I contacted whirlpool AGAIN, and they told me that the orifice nut was not installed. So I called the plumber back. He came back, replaced the part; and the WATER HEATER STILL DID NOT WORK. I contacted whirlpool AGAIN, and now they said that the entire gas valve needed replaced. I was to go purchase the valve, WITH MORE MONEY OUT OF MY POCKET--AND PAY FOR THE INSTALLATION.
My pregnant wife and I have been without water for 8 days now. I bought the part for $60 (for which it will take 4-6 weeks to be refunded by Whirlpool) and paid another $70 for the installation. I am $218 into the water heater and went 10 days without hot water. OUTRAGED! This does not include the cost of time invested and time I needed to take off work! The water heater is still acting strange. There is a sizzling drip from the tank whenever the burner is on.
At the very least, I expect Whirlpool to replace my water heater with the brand of MY CHOOSING! Anyone (and there are many of you) still seeking damages from Whirlpool regarding this issue--we need to work as a block. Whirlpool is CHOOSING NOT TO TAKE responsibility for this issue, so now they must be forced to take responsibility for this issue!
Randall of Twinsburg OH (03/15/08)
flamelock hot water tank is junk and they know it. put left handed thread thermal coupler that cant be gotten! no reason to put left handed threads on coupler. overnited my part and did not recieve.
William of Mansfield OH (03/11/08)
Our hot water tank quit. The thermocouple went bad after 2 years. It is a left handed thread which you can find nowhere in mansfield ohio. We could not find anyone at lowes who was aware of this problem. We called a number, they sent a part overnight, which we had to pay $18.00 for. The part arrived the next day, but it would not stay lit. We and our tenants have now been without hot water for 6 days and to make things worse we have had a snow blizzard here. There is a baby in the house and we are all MISERABLE. What to do now?
OUR TENANTS ARE EXTREMELY UPSET-THE BABY HAD TO BE MOVED TO THE GRANDPARENTS HOUSE. I LOST 2 DAYS OF WORK MESSING AROUND WITH THIS AND I WILL LOSE RENT MONEY FOR THE INCONVENIENCE. TOTAL LOSS $400.00.
David of Bartlett TX (03/11/08)
I called Lowes about my hot water heater problem, and they told me to call an 800 number, which I did, and these people told me to call a different 800#. I talked to a person that could speak very little English. He told me that he would send me the part to fix my hot water heater, but I would have to do it myself. Or I would have to pay someone to do it because I had said I did not feel safe on installing the new part. He also said that if I would like the part faster than a week I could pay $18.00 for freight and get it the next day.
6 days without hot water, plus paying some one to fix my water heater.
Bob of Indianapolis IN (03/11/08)
I bought my water heater a few months ago. Got up today and no hot water. I tried to reignite it but the pilot goes out each time you release the button. Guess I should have researched a little more before buying a whirlpool.
No damage yet. Just very inconvenient and now i will have to spend money to fix it myself since it takes a week to order the thermocoupler and $10.00 in shipping charges.
Mickey of Deweey, OK (03/11/08)
I have purchased 3 thermocouples for my Whirlpool Flame Guard hot water heater. Now, after 3 weeks, I do not have hot water.
I ordered the part from the American Gas Heaters parts catalog and was able to install the new part myself. A conversion kit from BFG is available.
Bethany of Rayville, LA (03/10/08)
We installed a hot water heater on Jan. 4th. It did not work and keep turning off. We have called a number of time and just get the run around.
They had us over-ride the thermal switch and it worked, but we should not have to do that to a new $500 hot water heater. Now it is not working. It has burned out the thermal coupler wire. I have been worried it might catch on fire.
We called again now they just want to send a new part. This is not acceptable to me at all.
Tom of Mason, OH (03/10/08)
Looks like I'm officially a member of the Whirlpool "I got screwed over club". The thermocouple went out just as described by countless consumers on this web page.
Lowe's doesn't handle the part, so we are going on our second day with no hot water and no end in sight. From all descriptions on this web page, it will now be an endless cycle of misery.
We are out the approximately $400 for the tank, the bill for installing it, a weekend of my time for the installation and most likely buying another tank.
Merl of Topeka KS (03/09/08)
Hot water heater purchased 12/30/04. This is the 4th time thermocouple went out. This time not able to locate one since the lawsuit. Lowe's said they didn't have any in stock and didn't know when they would have any. My family has been without hot water now for 2 days. Now what do I do? I purchased a Whirlpool to begin with since I thought whirlpool would stand behind their products. How long do I have to go without hot water? Please let me know how I can get one.
April of Tippecanoe IN (03/07/08)
Starting last August my water heater was going out. Odd I thought but and new coupler seemed to be a quick easy fix and only lost one afternoon of hot water. Well about 2 more couplers later it was not something to be shrugged off. After going with out hot water for a few days and trying different things, I called the plumber. He walks in and takes one look at it and shakes his head. Says he knows what's wrong by just reading the name whirlpool.
I called Whirlpool, got the replacement assembly, so called free, paid the $18 overnight that was actually like 2 days. Plumber came out to install at my expense. That was in November of 2007. Guess what, I had to call the plumber again today. My pilot went out 3 times in the last week. Nothing more fun the finding that out mid shower while covered in soap! Was able to re-light it myself until today. after several tries gave up, called Mr. Plumber again. Shakes his head, says wasn't I just out here? Yep! We did get it to relight again, but he felt this time it was the gas valve that is part of that whole assembly thing they sent me just a few months back. Not only that, now it's doing that rotten egg smell, the plumber says its the anoide rod. I can remove it and the smell should go away. As far as the heater, if it goes out again. I don't know if I will bother calling whirlpool. It would be less hassle to buy a new heater all together... NOT a Whirlpool.
Mr. of South San Francisco CA (03/07/08)
Twice in the past four months, my Whirlpool Water Heater has required extensive and expensive repairs. Yesterday, 3/6/08, I spent another $358.00 to repair my Whirlpool W.H. Today I Googled Whirlpool Lawsuit for any information. I see by the volumes of unhappy consumers that I am not alone. I would like to be included in this class action lawsuit in order to recover some of my out of pocket expenses incurred by this faulty Whirlpool Hot Water Heater. Please Contact me for further details.
These repairs are unnecessary expenses and have caused a great financial burden on me and my family. Recently my work hours have been reduced. I am now working less than full time and I do not have health care coverage. I cannot continue to repair my Whirlpool Hot Water Heater.
Donald of Grand Blanc MI (03/07/08)
I purchased a Whirlpool water heater from Lowe's on 8/13/05 to replace a 15 year old Sears water heater. I had to replace the thermocouple about every six months until 12/2/07, when I was told by Lowe's that they no longer sold this thermocouple. Lowe's told me that I had to contact Whirlpool and they would send a replacement. I then spent a day trying to contact Whirlpool and never got through. I then called Lowe's and asked if they could help me contact Whirlpool. They told me that they were having problems with Whirlpool water heaters and if I would remove the water heater and return it to the store they would give me a replacement. I installed the replacement on 12/4/07 and it worked fine for 60 days. I called a local plumber and for $227.85 I was told the thermocoupler was bad. The $227.85 was just for diagnostics, I was told to replace the thermocouple would cost $373.54. I now have a lot of experience replacing thermocouplers. I paid him the $227.85 and went to Lowe's and purchased two thermocouples on 2/22/08, returned home and installed the thermocouple. That lasted two days. I finely realized that Whirlpool makes junk and doesn't care and Lowe's knowingly sells junk and doesn't care. I had a good water heater installed for $883.20. Don't buy Whirlpool water heaters from Lowe's!
Several days without hot water over the course of a couple years. $346.29 for the first water heater, several thermocouples @ $20+ each, $55.87 for parts to install the second water heater. $227.85 to have the second water heater checked out. $14.80 to buy two thermocouples and $888.20 to replace the second water heater with a Bradford White.
William of El Segundo CA (03/06/08)
Our Whirlpool Flame Lock water heater has had several thermocouple failures. Whenever I called, I often got someone in India who didn't understand me, and I them. Whirlpool has always given me the runaround on the warranty, so I just paid for new ones from Lowe's and replaced them myself. They were all of equally poor quality, and did not last very long. Now, Thursday noon, I am informed that they will send me a new assembly by Snail Mail in about ten days. Or, I can pay $18 for Next Day delivery.
After I gave them my credit card number, they told me Next Day is not tomorrow, but is Monday. When I expressed outrage and requested they cancel the charge, they hung up on me. After that, I went to Lowe's to buy another thermocouple, but found they were gone, with no knowledge of the situation at all. So, we are without hot water for days and days ahead. Would someone please post some info on the class action suit that is mentioned here? Needless to say, I will never buy another Whirlpool product, ever again. Not even a BBQ sparker.
Wesam of Youngstown OH (03/03/08)
I bought a new 40 gallon water heater from Lowe's less than one year ago ($310). It was installed by Lowe's certified specialists ($195). The thermocouple went bad about a few days ago. I hired a repair man to replace it ($150). The warranty covered the cost of the parts, but the cost of next day shipping was $20. The part I think costs about $35 if I were to pay for it. Once he fixed it, the thermocouple went bad again the next day. Whirlpool gave me the run around wanting me to call another repairman. I refused because Whirlpool is not paying for any repairs. I talked to them for hours just so they can find one reason not to pay anymore. I contacted them several times, with each time on hold for at least 30 min. Lastly, I called Lowe's, and the man told me, "If I were you, I would tell them that it is leaking, and they would have to replace the whole thing."
Long story short: I got a new tank. I had to get the same one so I don't have to cut pipes to fit another model. I paid another cost to replace $195. So total costs are $870. I would think when I buy a new water heater that I would get a new water heater, but I bought a lemon. Will never buy any Whirlpool item again. I hope the new one will last longer than one week. Message to Whirlpool: recall all thermocouples for model #FGiF4040s3nov and pay for replacement to avoid lawsuits They should also pay for the wall I punched out from frustration they caused me.
Meredith of Amarillo TX (03/03/08)
I purchased a Whirlpool water heater in October 2003 and have had nothing but trouble with it. Have had to replace the thermalcouple several times at my own expense, and now have a new part to be installed this evening. The part was sent to me supposedly free, but cost $18.00 to have it sent overnight. The pilot went out on Thursday night, and this is Monday; so I have been all weekend with out hot water. Thank goodness I don't have any children living at home. I will have to pay a plumber out of my own pocket to install this new thing-a-ma-jig and just don't think this is right. I believe everyone who has had a bad experience with this Whirlpool water heater should be reimbursed for their out-of-pocket expenses, plus the hardships they have had to suffer, which is no fault of their own.
I'm out the original cost of the water heater, plus expense of delivery and installation--and my out-of-pocket expense for replacing two thermalcouples, plus installation expenses.
Michelle of Brentwood CA (03/02/08)
The water heater went out so I tried to restart the pilot light, no go. Then I called PG&E hoping they could re-light, no go. PG&E did not have the left-handed thermocouple. He said call the manufacture and order the part. So I got on the phone thinking I was calling Whirlpool and ended up talking to some lady in India that knew nothing about water heaters. I told her I needed the left-handed thread thermocouple replacement part. Overnight shipping was $34 for a Saturday delivery. The deliver came, I went to install it and found out they sent me the wrong part with a right handed thread. I tried calling them back and no answer. So now I have to wait till Monday to call back and order the right part which will not be here till Tuesday. I called Lowes to see if they had the part and I was notified that they took the left-handed thread thermocouple of the shelves.
I had 4 day with no hot water and had to pay $34 in shipping and bottle of asprin for the headache.
Dana of Columbus OH (03/01/08)
Purchased Whirlpool Water Heater 07.01.06. On 02.26.08, the pilot went out. Attempted to follow the directions to get the light back on. I got it on, and it went out less than 24 hours later. Called Whirlpool and they proceeded to walk me through the process. I was told to disconnect wires and use electrical tape and other things that someone without an electrical background should not be doing. I felt as though the representative was reading from a script, this concerned me.
The instructions given did not work, so I was advised that I needed to test the thermocouple. The rep sent an email to me with the instructions. I read them and realized that I had no business trying to test a thermocouple. And from the threads that I have been reading, we all know the outcome of the test... the piece is faulty. I called a plumber, and he told me that he had the same issue with a previous customer a couple of weeks prior. He also told me that he could not repair the piece because Lowe's exclusively sold the unit and the replacement parts. Furthermore, due to some pending legal action, they have pulled the parts from the shelves (columbus ohio at least). Plumber advised that I call Whirlpool back and request that they send the replacement part. Whirlpool advised that they would send a replacement assembly, not the same one, but the assembly to a different water heater. I paid to have it shipped, and the plumber has agreed to install it for about $250. I have it scheduled for this Wednesday. I am concerned, given the posts, that it is going to be $250 down the drain. However, a replacement was quoted at $980... Ouch!!
I've been without hot water for a week.
Terrie of Sandy UT (02/29/08)
Tuesday evening, 2/26/08, we discovered that the pilot light on our Whirlpool water heater, purchased 10/09/2007 from Lowe's, was not staying lit. I promptly called Lowe's number, 888.777LOWES and felt great comfort when I noticed their tag line below the number which read Call 24 hours a day, 7 days a week for service or repairs. I was sure that calling at just a little after 6 pm would get service for us some time that evening. I've seen tons of the stories about Whirlpool on your site dating back to 2005. What is most aggravating to me is that I purchased this from Lowe's because, as a divorced mother of two small children of my own, I felt confident in their commercials and their written tag line; both lies. You cannot get service or repairs 24 hours a day, 7 days a week. My family has done without hot water for 3 days and cannot get manufacturer service any sooner than Monday which will total 6 days without hot water.
I spoke to a Lowe's representative who took my information and then asked if I had the Lowe's extended warranty, which I did. She then informed me that the water heater was still within the manufacturer's warranty and that I needed to speak to them (Whirlpool). She said she couldn't guarantee that they would be open, but she would transfer me and also give me the number in case they were not open. She then transferred me and, of course, they were not open. I called at 8am, my time in Utah, and spoke to a rep who said I needed to call Sears for service in my area and gave me their number along with an authorization number. I called Sears immediately and was told that someone could come out no sooner than Thursday, the next day, and between 8 am and 5 pm. About 1:30 pm, the Sears technicians arrived, worked on the water heater for a bit of time and replaced a thermocouple. They said that the cover was allowing water to leak on the thermocouple causing it to short out. They called it a manufacturing flaw. When they left, the unit seemed to be working, but just a few hours later, the pilot light was out again. I immediately called Sears who now says they cannot schedule anyone to come out until Monday. I am not happy.
Two days of missed work to be available for a technician ($500); using shower at local gym for 9 people x 6 days at $20 per person ($1,120); plastic tableware ($25); unnecessary transportation expenses ($60); laundromat ($30).
Osbaldo of Shamrock TX (02/25/08)
Our whirlpool water heater keeps on going out on us and we only bought it two years ago. It makes us a little mad to take a cold shower once or twice a month before we pay to get it fixed.
Lawrence of Pocahontas AR (02/23/08)
DO NOT PURCHASE A WHIRLPOOL WATER HEATER OR TAKE ANOTHER ONE IF AND WHEN THEY OFFER A NEW IMPROVED REPLACEMENT MODEL. YOU WILL BE WASTING TIME AND MONEY ON INSTALLATION, PARTS AND UNIT RE-INSTALLATION, YOUR LABOR OR PAID LABOR, PICKING UP THE REPLACEMENT AND PARTS SHIPPING. I purchased a new home and new lp water heater in 2005. The trouble starts: several thermocouples, new regulator, new manifold assembly with a normal thermocouple and reset button and thermocouple bypass to light when needed. After 1.5 yrs they get tired of me and finally replaced it with a new, "improved" model with built in reset/bypass button. Six months later - problems with the new improved model. Sometimes the pilot stays lit for days, sometimes for hours. I'm about to wear out the reset button and ignition switch. Their answer: not the thermocouple but overheating and throwing the kill switch; their reasoning: not vented properly. This is untrue.
I think it's a regulator problem: sometimes too much gas pressure - sometimes okay. I will now hound them to get my money back or a new regulator and manifold assembly. Wish me luck.
Stephen of Erie PA (02/20/08)
Our 3.5 year old 50gal gas hot water heater would not hold a pilot light. When I called a repairman they said it was under warranty but the thermocouple would take a week + to arrive. I did call the company but they said the same thing. I could not go a week without a water heater as I have an ill wife. I opted to have it replaced at a cost of $618.00.
My wife is ill and I am her caretaker. I could not wait a week + to get the repair completed. I live in Erie Pa and the temperatures during that week were in the low teens.
Adrianne of Humble TX (02/20/08)
I purchased a Whirlpool flame lock hot water heater from Lowes 2yrs ago and the thermalcouple went out. After paying for overnight shipping the part came and the plumber charged me $213.00 to install it and guess what, I still don't have hot water. When I called Whirlpool they tell me they can trouble shoot but that does me no good because I don't know about such things. So this means I have to call a plumber back out and try to resolve it. Whirlpool said they wont replace the water heater and they wont reimburse me for the expenses I have incurred thus far. And were actually down right rude about the matter. The plumber told me that the likely hood of this problem resurfacing even after replacing the part is high and Whirlpool does not seem to care. I am hot unfortunately my water heater isn't. I have no idea what this will end up costing me and it's all because I trusted a brand name to make a decent product.
Craig of Hiawatha KS (02/17/08)
I purchased my Whirlpool hot water heater (gas flamelock) from Lowes. I have replaced the thermocouple at least once a year, and four times in the last 2 years. Here is the bad news folks- three weeks ago, they sent me a whole new thermostat and thermocouple housing w/ new thermocouple already installed. That means practically everything is new except the tank. Oh, and you can install all of this yourself they told me. I did, and it worked for about three weeks. Now, it is like I never did a thing. Pilot won't light, and I am fuming.
At least 14 hours of drive time in the past 4 years to get the part. At least 8 hours of labor installing them. I got pretty good after about the fifth time. Twenty dollars in shipping for a part that worked three weeks. Three kids in an ice storm with no hot water for weeks. Aggregation like I've never felt before waiting on the phone.
Katherine of Chino CA (02/17/08)
I purchased a Whirlpool Water Heater about two years ago, and have replaced the thermocouple already once before the recall. I now am in the same position of having to replace the thermocouple once again. I went to price another water heater at Lowes, and found another person who was in the same boat I'm in with my water heater. I wish the best for everyone who has one of these water heaters. My model #FG1F3030T3Nov, ser# 0434121794.
The great inconvenience of having to locate, and replace the same defective part.
Richard of Dunbar WV (02/12/08)
Purchased Whirlpool flame lock gas wa | 
