Sub-Zero Refrigerators Reviews

I ordered a 42 in Sub-Zero refrigerator with ice and water dispenser on the door in October of 2021. Didn’t receive it until August 2022. Now less than 3 months post installation ice spewing without anyone touching it. Now ice and water dispenser locked up. Pure junk. Capacity inside the fridge is terrible. The design limits both freezer and fridge space. Now this ice projectile problem right before Christmas and no one to service it. I would have never purchased this had I known all the above. Pure junk and total waste of over 12,000 dollars.

I have a 7-month-old Sub-Zero column refrigerator. The temperature went up to 56 degrees, and I did not notice the error message on the read-out until days later when all of the food had spoiled. I kept getting sick and did not understand why until I realized that the refrigerator had stopped cooling. There was a refrigerant leak, causing about a 3-hour repair. The same thing happened when I bought my last Sub-Zero 18 years ago when the condenser coil went out after only about 6 months. I will say that High-End Appliance in Atlanta provided great service, and I highly recommend them. They sent an emergency service tech out the next day.

Purchased a 24 inch under counter Sub-Zero Wine Cooler in 2014 for over $3500 from Renwes Sales, was told by the sales rep it is the best product ever made, will last at least 20 years. Well 8 Years later the evaporator Coil is cooked. Cost of Labor to replace it $2000.00. I have a Whirlpool Fridge made in 1992, transported over 4 states, 2 Countries, works like a charm. Sub-Zero treated it like a Baby, cooked in 8 Years. Sub-Zero makes Junk.

When you buy a $12K refrigerator, wait MONTHS for it to arrive, and then within two months see the double doors misalign, the water dispenser start erratically dispensing on it own causing a flood in your kitchen, the drawers get stuck and dislodged, would you recommend this product to another? NOT EVER. I would kick this hunk of junk to the curb if it wasn't already bolted in. To add insult to injury, their customer service provided an estimate of at least one month for a technician to arrive and address and active water leak. DO NOT BUY!

Ordered 10k Sub Zero fridge in June 2021, reps told me there may be a delay and delivery wouldn’t be until April/May. Ok, Covid delays… Fridge didn’t arrive in April or May, then given a absolutely for sure delivery of 30th June, 13 months after my order was placed and paid for. Called this week to arrange delivery, now told August 20! Product is good, but so are others, if I known they would not deliver I would have gone elsewhere. Kudos to deliberately misleading/lying salespeople for good job of taking my money and caring less about when the fridge would be shipped. Never again will I purchase anything from subzero, I can almost forgive the delays, but the blatant misrepresentation about delivery is inexcusable. So much better out there.

I would like to share my experience with the Sub-Zero fridge: Legacy Model - 36" Designer Over-and-Under Refrigerator/Freezer with Internal Dispenser and Ice. We had a brand-new subzero refrigerator installed in January 2022, and when we moved in March we found to our surprise that was not working. We were provided by sub-zero with a "specialist from Dalton service in Albuquerque ". He came and found a leak. After 2 weeks the refrigerator quit working again. Another trip from the specialist identified another leak. After 1.5 weeks the refrigerator quit working again.

We just did a remodel and had a 36", I believe it was a 650 then. It had a single door, not French, and a freezer below. It still was good when we got rid of it, but thought we should use the same space but get the newer model. I had to buy two different refrigerator/freezer for two different homes we have this year. The other one was about $3900 and has more cu. ft than this taller Subzero model. I know it is cabinet depth but the Bosch has moveable shelves, not just laterally, but also they are divided in the center, so you can move one shelf in the middle to a different height. You have the ability to have shelves at different heights ie. if you have tall bottles of say champagne, you can have half the shelf lower, and half the shelf much higher to accommodate taller bottles.

Reliable. We had a small problem with our ice maker and the Sub Zero company was very fast to take care of it and very professional. Other than that we haven’t had any other issues and the refrigerator is at least 10 years old if not older!

I purchased an $11,000 refrigerator. The freezer was broken. The service has been to my house 3 times and they still can’t fix it. The unit also makes loud noise at night. I would have never purchased this refrigerator but unfortunately it’s the only brand that fits in the space I have.

I purchased $25,000 + Refrigerator, range, oven, microwave & dishwasher from Wolf/Sub-Zero & qualified for their rebate program. It was difficult to say the least to register their products that they market but aren’t their line. Hours upon hours on the phone. After numerous run arounds & supposed reissues, I still do not have the promised rebate. Each time they ask me to wait 30 days & then up to 4 weeks for a reissue. It’s pathetic. I’ve moved 15 time in 35 years & have had 2 sub-zero refrigerators. They are no better than Whirlpool or any other brand. (Except GE, they are horrible.)

Unit has been down for 2 weeks now. No replacement of food. Very disappointed!!! Called to ask for help but they are not very caring. Guess I made a big purchase and no service after the sale. Hopefully they will get me running soon.

Great big refrigerator for over 13 years. Key for its life is to put and frequently change a 10” by 20” air filter (rating 4) inside top big refrigerator where the compressor is running to minimize overheating and expensive clean up and repair service.

I have a Sub-Zero refrigerator 2 1/2 years old. It stopped working 2 times last year. Now again is not working and the service calls and parts are very expensive. I lost everything inside the refrigerator for the 3rd time. It doesn't worth the price of the Sub-Zero refrigerator vs the quality.

Have had for 21 years. Very good. Not too many problems. Use private person to fix. Much cheaper. Mine is built in, really nice. I have enjoyed it, big nice size freezer room for everything. If I ever need a new one would buy it again.

Excellent commercial grade fridge. Looks more than good enough (stainless steel), to blend in to a home setting. Rock solid performance. Excellent controls and a great freezer section. Model 650, with a bottom freezer. Twelve years on, and not a single issue.

The food in my refrigerator lasts longer so less waste. I have had many other brands over the years, but this is hands down the best appliance. I love it. It keeps everything cool and the icemaker works well.

Fridge is probably at least 15 years old; excellent in cooling, quiet, attractive, but there is no water filter to change, so don't know if there is one. Ice maker is very clunky, very noisy, spits ice all over the place, have to use bulk ice from inside the fridge; ice maker itself-very difficult to access; difficult to clean coils.

When we bought the house it has a subzero refrigerator, it was 12 old and we replaced a new compressor and worked another 8 years until February 2017. We want to use other brand due to a new one cost about $12,000 to 13,000, but the refrigerator hole didn't fit others or don't look right, so we end up get another Subzero refrigerator hoping it last another 20 years. Just before the two-year warranty out, the water leak from the bottom, the tech came and clear it, the same time he found one of the LED light was out and replace the bulb.

Doors don’t shut well including freezer drawer! If you leave it open all lights inside won’t activate! Worst investment ever! Don’t bother to buy! Angry at such awful user function! I’d actually say save your money.

The ice and water dispenser on outside of fridge will shoot out at people across the room, when no one is touching the fridge. It’s 9 month old. The repairman told us that this is a common problem, and Sub-Zero has no solution. They don’t know why these new, very expensive models are malfunctioning, but it’s not just us. Others are experiencing. Whole motherboard has to be replaced for the 3rd time.

We wanted an integrated fridge when we remodeled. Sub-Zero was the only brand that had a truly integrated model. The fridge works great but the freezer is a nightmare. I have had factory service done repeatedly on the freezer. The defrost cycle makes the ice defrost and then refreeze in a big glob. Food defrosts and refreezes over and over. Unless you want to use everything in your freezer within a week or less, you are left with unusable globs. The company says the fridge is working normally. Really? Our new Asko dishwasher starts almost every time you close the door when you are just loading it. They have replaced two sensors and it still does the same thing. It has leaked twice on our wood floor. It has been a terrible purchase.

We were hesitant to buy second Sub Zero refridg/freezer combination because of the loud compressor noises from their 2 compressor systems. However, the appliance dealer convinced us that the new ones had corrected that problem -- and in fairness-- they have. However, when I realize that the Sub Zero French door 42" model we did purchase cost more than twice what I paid for my first new car (a '64 GTO, by the way), I now feel I should have bought a new car instead! Nothing but problems, including a total replacement of the unit 3 months after it was first installed.

RIDICULOUS. A big company like Sub Zero can't even manufacture a decent water spout on the inside of the refrigerator door? Every time you go to fill up anything…better take a towel. When you fill your cup and pull it away, water continues to flow, so you now have to clean up water inside the refrigerator, inside the cabinets, as well as on you floors…EVERY SINGLE TIME. Horrible design. It's a decent refrigerator,,,,,nothing better than any other model, KitchenAid, Sears, Whirlpool. Sub Zero's are just overpriced. They used to have a lifetime warranty on them…then they were worth the dollar but not anymore.

My month old $13,000 refrigerator already has problems. I purchased the 42 inch side by side built in refrigerator. Has an ice maker not working properly. Freezes up and will not dispense ice and other times dispenses ice at will into the interior of refrigerator. The refrigerator interior is poorly designed and limi

We love our Sub Zero. Very few issues over the decades but we are redoing our kitchen and are unsure about keeping this one or purchasing a new one. It’s a huge gamble! We clean the motor periodically and apply petroleum jelly when needed to increase the vacuum seals on the doors. Too bad we do not have a crystal ball!

I chose a built-in all refrigerator for it's energy efficiency, and have a separate undercounter freezer. The Sub Zero is very roomy and well lit. Have had some issues with dark staining of the white etching on the glass shelves, (which removes mostly with cleaning). Bought in 2001, still going strong in 2019 with only one repair. Very easy to access/clean coils. Fits a huge pizza box on bottom shelf! Stainless steel face looks great. Can set exact temperature desired. No ice/water on door, too many things to break, and I prefer to make my own ice. Ice makers are notorious for problems, so I kept it simple.

Expensive, but worth it. Had to spend about $1500 to repair and switch to new refrigerant, but should be good for another 30 years. When you buy a Sub-Zero, you should never have to buy another refrigerator in your lifetime.

Quality built throughout, steady cold or frozen temperature in respective compartments. It looks impressive, more like a part of the house than just an appliance. It is a bit expensive to buy however.

Two new compressors and four door gaskets in ten years. Also high energy user. It looked good and had lots of room. Freezer on bottom was great. If you are wealthy, who cares if it costs so much to buy and repair?

We had an older version that actually worked better than this model we purchased in 2010. We have have several issues with the ice maker and have have several calls to have a repair person come and fix it.

Sub-zeros are overpriced luxury fridges. For the price, they deliver a status look. Do they deliver a better product? The 2 we have owned over the ages can be temperamental. The first one needed a new condenser; during the servicing we learned that Sub-zeros should be moved only by professionals. The current one has a water condensation drain scheme that's faulty by design and clogs. As a separate water-handling defect, the vegetable bins condense too much water and pool, causing food to rot. Otherwise, aside from the regular maintenance of vacuuming off the heat exchanger, the fridge has been fairly maintenance free for near 10 years.

Have had the refrigerator for 20 years, very few repairs, functions very well, still looks like new. Side by side refrigerator, freezer on the bottom with ice maker, costly but would recommend this fridge.

Five years ago, we bought a sub-zero built in refrigerator with freezer section on the bottom. Now we regret it. We have a problem with constant build-up of ice at the bottom of the refrigerator section behind the crisp drawer. Also the drain tube gets blocked with ice. Subsequently, condensation water is dripping from the refrigerator and in the long term it damages the door rubber gasket which need to be replaced at a high cost. We have to defrost the refrigerator and drain pipe 3 to 4 times a year. We set the temperature at the recommended level, no luck, we increased it by couple of degrees, no improvement. We had a built -in Kitchen Aid fridge for 15 years and now we regret changing it, it was in excellent working conditions.

We had a Sub-Zero when we bought our home in 2005. In 2010 we replaced it with a new Sub-Zero because that is the only refrigerator that would fit in the area that the other built in was removed. We have had AWFUL problems with the ice maker and the drain clogging. We have a repairman here at least once a year--- sometimes twice. We either really purchased a lemon or their product has completely gone sub-par.. Problem- it cost us $10,000. We could have purchased a much cheaper refrigerator and probably gotten much more use. Unfortunately, Sub-Zero makes sure you can only replace with their product if it is a built in. No other company fits the dimensions. I would never recommend this product.

We replaced our built-in Sub-Zero in 2015 with what we thought was going to be a newer version of the BI 36U/O RH model. This NEW VERSION IS TOTALLY DISGUSTING AND DOES NOT WORK!!!! The very worst thing about it is that there is no self-closing mechanism on the freezer drawer as there was on the older version. In other words: how many times has my husband gone to get ice for his cocktail and pushed the freezer drawer to close BUT it does not slide in all the way? SO the freezer and refrigerator heat up. The older version stated this on page 20 of its instructions: "Your freezer drawer has a self-closing mechanism. The incline, built into roller assemblies on the drawer uses gravity to assist in closing the drawer."

I have a $13,000.00 dollar SubZero fridge that is constantly creating mold due to excessive moisture. I have had a SubZero repairman out 3 different times for this issue. While I was hoping to find a fixable solution, I was told all 3 times that this is normal for the SubZero appliance since it is made to retain moisture to keep food longer. I DO NOT RECOMMEND buying this appliance unless you like to deconstruct the interior of your fridge, every 6 weeks with bleach water and dish soap, as recommended by the service techs. I have NEVER had mold in any of my fridges in my 56 years of life UNTIL I got a SubZero.

Just awful. Spent 12K on a brand new 48 inch side by side Sub Zero Refrigerator. Took five weeks to get a service call for initial problems of excessive noise. Despite promised contact, no one called to schedule appointment. Was on hold for 24 minutes trying to find out why. When service finally appeared, they resolved noise problem but next attempt to use the external water dispenser resulted in a flood of water down the front of the refrigerator and all over the floor, with water spraying everywhere but in the glass directly under the dispenser, and creating a huge mess. Called again Friday morning to hear after 12 minutes on hold that the office is "closed". Not sure why anyone thinks this is a good product or a customer oriented company, except for the hype and advertising, all of which are lies.

My side by side built in Sub-Zero ice maker gets stuck so sometimes I don’t get ice, and sometimes it spits it out wildly. Ice dispenser is horrible as it normally spits out ice on the floor as it is poorly designed. The freezer drawer doesn’t pull out all the way, and I couldn’t find any useful information online to pull the drawer out. I called them, first woman didn’t know, and the second woman pretended she knew what to do and I told her it wasn’t working. And asked to speak to another person and she said that the next person would just tell me the same thing? This was after being on hold for 20 min and talking to them for 5. I’m not impressed for the price I paid.

Considering the outrageously high price there should be a fridge thermostats like the ones in your home where you can set the temp for day and night. There should also be an actual temp gauge inside the fridge and the freezer!

Although we have had these models for over 18 years, they have needed many repairs to keep them working. First, the good. The compressors have lasted without failures. Bad: the evaporators in both units failed within 5-7 years, the electronic modules use substandard relays for switching the compressors on and off (contacts welding due to excess starting current), defrost heater failed on the freezer when the evaporator failed. It is very inconvenient when a refrigerator or a freezer fails so I would hope that these VERY expensive units would be built for a lifetime like the GEs built 70-80 years ago.